Ashley HomeStore Snellville, GA 30078

Had the pleasure of meeting and working with Chadwick (Not Boseman as his co workers say) at the Snellville location. Chadwick was helpful and very professional.

Made spending money easy. Great service Thanks for helping get up out bedroom set

Customer service was horrible, I was the only white person in there with all black employees, not one came to ask if I needed help. Very sad. I will never give this Ashley furniture my business.

Chad Rowe is the best RSA 🙂

Great quality and pricing, and wonderful customer service. Highly recommend

This was my first time purchasing and I enjoyed the customer server by Mr Chadwick and Ms Briana thanks so much and I will return again

I was sold a living room set months ago with a promised delivery date, then I get a call A DAY BEFORE!! that the new delivery dates would be until late November, that's months on top of months to wait. All they offered for the big inconvenience was to pick something out of their store that would take even more time to be delivered or get something worth hundreds of dollars more to get something right away. I decided to get my deposit and payments back that I had already made but they kept a $49 and change fee for "processing" even though they sold me something they did not have, promised a delivery date they failed to meet, and still charged me for thus "processing" fee. This is ridiculous!! Stop taking advantage of people.

Very unorganized

Regina was through in her knowledge of the product will certainly visit her again

Very disappointing experience. Still ongoing. Waited 11 weeks for some furniture delivery as a gift for my daughter. Finally got delivered 8/23. Hardware for bookshelf was missing. Opened a case to have the hardware mailed out. Then noticed damage to one of the shelves. Been trying to open another case. Can't get anyone to answer the customer care line nor has messaging worked to get any help. Went to the store today and demanded a delivery fee refund. Manager ok'd it but because office manager isn't available can't process it for a number of days. This has been the worst customer service. I will never shop here again.

I was greeted kindly and had great customer service the whole way through!

I ordered furniture in July and was given delivery date on 8/19/20. No one called, text or emailed to confirm delivery date and time. I had to reach out to them and was informed someone tried to contact me which clearly did not happened. I didn’t receive a call, text, email or message regarding delivery now my order is on back order until sometime in September couldn’t pinpoint an exact date or time. Part of order coming in one day another part another. How do you send part of the order it’s a sectional I can see if I ordered tables. This is so frustrating. Ashley Homestore you have to do better. Had customer service deliver had been on point I could have given you 5 stars but since I’m having a problem receiving my order I’m giving you 2 stars. Get it together!!!

My salesperson I can't remember his name older gentlemen with glasses was very helpful Gave me exact dates and prices and I can't wait for my furniture and I'll be back for a new dining set soon

They were able to help me quick and fast. The delivery guys they sent were very nice and professional.

Good customer service and nice selection of furniture

Had a great time in store with Stephanie who helped us pick out the couch we wanted. The issue came with Ashley Corporate/Delivery. First, we bought our couch at the end of May in store and the soonest delivery would be June 17th. Then they rescheduled to July 27th. Mind you, this whole time we have been trying to get in contact with Customer Service and they'd either hang up on you and you'd wait so long on the line you'd be forced to go to voicemail in which they'd never call you back. Then as July 27th approached, I called to find out what time delivery would be because I did not receive a call/text as promised just to find out it had been pushed AGAIN to August 9th. The customer service representatives are rude an unhelpful. To top that all off, every time I called they could never find my order because it was entered in as the wrong name....but none of the representatives changed it. So on top of waiting to get a hold of someone, I would have to wait an extensive amount of time for them to find my order because it was under the wrong name. Never received the order number in store so I did not have it available. I will never order from Ashley Furniture again. Not worth it.