Ashley HomeStore Snellville, GA 30078

Great selection of home furnishings..

Not the best experience at all. I’ve had issues with my furniture and the manager there will not give me the correct information for my warranty. He won’t even allow me to speak with the store manager nor give me her name. Not sure why he is a manager. I’ve been trying since 2019 and it June of 2020 and nothing. I keep getting different information from the warranty company. I get a new one every time after I submit my information for the replacement request. For some reason the manager can’t figure out how to look up my information. It’s crazy.

My boyfriend and I promised to leave a review and forgot. I hope they get to see this one day but the wonderful four amazing women that were working on this February evening made the experience so pleasant. We came in in search of a couch. The knowledge of room decoration helped my boyfriend and I come to common ground on what we were looking for. She explained to us based off of the item and colors we enjoy most, what our category of home style was. She helped us figure out how to merge the two. The visit included many smiles, laughs, positivity and helpfulness. Whether you find what you need or not, the staff I can vouch for. Thank for the experience. I hope you all get to read this and remember us. Hope you all are safe and doing well.

I enjoyed my experience at Ashley Furniture in the Snellville store. I plan to return once I decide on a media console/tv unit.

Kenneth was my sales agent and he was so helpful. We went home to rethink and measure room. Called back and my daughter requested pictures and he sent with no problem. Now we're just waiting for set to be delivered.

Kenneth was awesome. He really spent the time to help us find the perfect addition to our living room!

So disappointed in Ashley Furniture. Firstly, there was a giant sign at the front door of the store advertising Next Day Delivery. After finding the furniture that we wanted to purchase we were informed that Next Day Delivery was practically impossible. Our sales associate even said that she wished they could take the sign down because it felt like false advertising. We decided to move forward with the sectional and sleeper sofa even with the wait. Our sectional was supposed to be delivered yesterday between 3 and 7pm. I have the confirmation texts to prove that they were the ones to offer both the date and the time frame. That's a four hour window that I had to be at home waiting for a call that they would be arriving soon to drop my furniture off. I never got the call, and by 5:00 I decided to call the store to make sure something hadn't gone wrong. When I spoke to the person at the store I was told that they had a hold up but that my sectional would still be arriving that day. So I waited...still no call. I called the store again at 6:50pm. The store closes at 7 so I didn't want to go the rest of the evening not knowing if my sectional was coming or not. The person on the phone was very impatient and told me that as far as she knew the furniture was still going to be delivered. All this time I was waiting around my house for the furniture that I've already paid for with no communication from the company. By 9:00pm we finally gave up. When I called the customer service department first thing this morning they told me that something had gone wrong with the truck and that they weren't able to complete the delivery. I asked why I hadn't gotten a call to let me know this...surely when the truck broke down I should have been informed that at the very least my delivery window hours were no longer possible. The "customer service" representative gave some half-hearted excuse. She also informed me that they were going to need to reschedule with me, and asked if they could call me back in an hour. I told her that because they had failed to call me when the issue was happening that I didn't have much faith that they'd call me back in an hour. I asked to stay on the line while she figured out the details. She assured me that I would be called back in an hour so we hung up. After waiting for her call 10 minutes past the hour I called back in. We were told by another person that they would need to reschedule our order and that someone would be calling us in 24-72 hours. We told her at that point that we would be cancelling our order because of how Ashley handled this entire situation. We have been on hold for the store's main line for an hour. I tried to message with them using the website and was told the only way to do this is through the store. Well the store will not pick up my call. Yesterday I was on hold for maybe 5 minutes when I called in and now that I'd like to cancel my order it's an hour. An hour split between two calls because they hung up on my first one after 30 minutes and I had to call back. I will be getting my full refund and taking it to another furniture store that understands customer service. Ashley is certainly NOT number 1. Feel free to research them on the BBB website. Or just Google "My Furniture Didn't Arrive". They're the top 3 results. Buyer Beware. EDIT-Destiny at the front desk is the only saving grace for this company. We finally went into the store and after telling her our story the first thing she said was "wow. I am so sorry! That's not good business." She then set us up with Chucks delivery, an outside delivery service, and we had our couch the next day. If we hadnt gone into the store and spoken with her we would have cancelled our order. She made this right. Thank you, girl! You deserve a raise for being the only person on the team to try to make this right.

Terrible!!!! I made an online purchase. The color is totally off amongst other details. I've been trying to contact customer service for the past week with no response from them

Paul was so helpful and had so much patience with me... in this crazy time..

Great customer service 👍

Great products & service! Thank You Douglas!!!!!!!

Furniture is excellent & the price is good

This is the =1 worst store in Atlanta. Jeffery the store manager is the worst manager of all. He likes to bring in the sales but after that there is no customer service at all. I bought a bedroom set and had it delivered December 20th. When they came out to deliver the furniture, it was missing the hardware to put the legs on the night stands. The installer called it in to the warehouse and said that it would take a few days to get the parts even though I explained that it was a surprise for my wife. I also called Jerffery at the store and explained the same and he said there was nothing he could do. Like I say, worthless. Six weeks later and I still do not have them. I told both the corporate office and Jeffery the store manager that they could take the parts from the display or from another set, they told me that they could not do that. NO CUSTOMER SERVICE WHAT SO EVER. One more week and if I don’t have the parts, the furniture will go back. They don’t even deserve one star.

Nice items , was looking for a recliner.