Ashley HomeStore Snellville, GA

Great furniture selection. Very helpful staff

Was ok. Slow to get help.

Customer service is okay

Great service and furniture. The sales people almost annoyed me at first they were hovering over us, which I cant stand. I started to leave because of it and finally they started bothering someone else. We visited the store looking for a dining room table and chairs. On our 3rd or 4th visit we finally decided to buy a 7 piece dining room table set and two end tables for our living room. We bought everything on Saturday and expect to have it delivered by the following Saturday. I will update to let everyone know how it goes.

I walked in with my 4 year old son looking to furnish 2 bedrooms, a den, and a dining room. I walked around the entire store twice, I stood by representatives having conversations unrelated to work but still no one came to help me. I stood there waiting but no assistance. As im standing, now searching another Ashley's, I see a couple walking out the door. The gentlemen stated to the lady he was with, if I can't get any help we'll leave. I interrupted to make sure I didn't hear him incorrectly. He stated they have been trying to get help and no one offered or asked then anything. He said he guess they don't want his money. I guess they don't want mines either.

I called the actual store on the phone to inquire about their price match and customer service specifically told me that if the store is online; they actually had to have a physical store and must have the item in stock. So I go to the store with the matching store info that meets their price match criteria. When the manager was called over to verify everything, of course he sees that the price is much lower online than what they are asking. He then pulls up some Ashley furniture info that says the matching retailer has to be one thats on their list ( something their customer service failed to mention). Remind you that some of the stores on that list don't even have the product or the price is almost near what they are asking. He did not even attempt to come near the online matching price. I nicely said thanks and left! I will never give my business to this store again. I will order the product online at the cheaper price.

Great place for furniture. Gave 4 stars because store is small with limited selection, but staff is top shelf.

The in-store experience was absolutely wonderful, however, when the furniture arrived, I was not impressed with the appearance of the dresser and the shelf. It seems to hold dust and doesn't come out of the crevices easily. Even after treatment, it still looks the same. I didn't expect this from Ashley.

I've been into the store 3 time each time to purchase a specific product with the actual item already picked out just needed to go to the store to get it ordered and paid for. The first 2 time the experience was nice both time 2 different gentlemen helped us. They were both great got out orders completed and sent us on our way. The last time we went we got a lady with braids/dreads, she was absolutely terrible, once again we came in to put in an order we didnt need additional assistance we were a sure buy! She took us to the computer and then saw a different couple walk in and told us to hold on and left us to try and go make a sale, how do I know? We could see her we were actually watching her! The product we had bought we had previously purchased online but had had issues and had our money refunded, and were told we could get the same price in store because it was an ashley error as we had gotten a discount on the item due to a promotion. When she did come back which took her quite a while and then started that it's okay we were waiting because her computer had to power up( computers do not take 15 mintues to power up)she didnt let us talk simply dismissed what I said shook her head placed the order and left us. Better head to the Buford store better service.

Excellent customer service. Quick responses to our concerns. Great furniture!

Upon walking in the store, I was greeted by Ms. DONNA. She helped me pick out a dinning room set /buffet. Her mannerisms was exceptional. Her customer service skills were outstanding. She guided me throughout the process and made me feel at ease. I highly recommend her services! I walked out Purchasing both items and hope to return for more furniture once I pay with 90 days.

Lovely store & beautiful furniture best of all they let you look without pressuring you...

Some great prices

Awesome experience. Juliet was the best salesperson we’ve met in a long time. She not only helped us with the items we were purchasing but spent extra time answering questions we had about other pieces that might pull our room together. Prices were good, merchandise was good quality for the price.

Horrible delivery service. No sense of time. They gave me delivery window between 1:00 to 5:00 pm and they showed up at 8:15 pm. 4 hours window and then 3 hr late!! Ordered a new sofa and sectional. They delivered one old sofa and a sectional with scratches on it. I declined the sofa but they did not refund my protection plan cost for sofa. They were saying they have protection plan cost based on the total price, no matter how many things you bought. However the sales person said that the protection is the percentage of a product you bought when we ordered it.