Ashley HomeStore Snellville, GA

Mgmt never available. Sat on hold

Only One person greeted me and I was in the store at least 30 plus minutes.

Really great prices. I bought an awesome sectional for a great price.

Great place. Need a new couch

My wife and I felt like the employee that greeted us was not give us space to shop.

Customer service was horrible. I just purchased a home so I was looking to purchase 3 rooms of furniture. My best friend and I stopped by after the gym so we were dressed down. She had her hair back in a ponytail and and I had a hat on. We walked the entire store and no one offer to assist us. There were about 7 sales associates doing absolutely nothing. About 35Min after being in the store we decided to leave. As we were walking out an associate named Steve greeted us. He had just finished a sale as he hurried over to ask if he could help us with anything. We told him how long we had been in there and no one asked if we needed help. He apologized. Steve was very knowledgeable about the furniture and was able to gain my business. If it wasn't for him I would never stop foot in an Ashley HomeStore again!

Great value in several furniture pieces!

I am extremely dissatisfied with the service I have received from Ashley Homestore at 2029 Scenic Hwy N, Snellville Georgia 30078. I purchased a Marsilona Dining Room table there on May 10th 2019. My table was delivered on May 14th 2019, my mistake was selecting the free threshold delivery, once my table was delivered we quickly inspected it but did not turn it over while the delivery service people were at our home. Once they left and we took the table out of the package to assemble it, imagine our surprise to find our table was broken. I called the store where I purchased the table at and they informed me that they would not be able to assist me because their system was down and i would have to call the 1-800 number. I called the 1-800 number and provided the sales rep with photographic evidence of the damage, she assured me I would get a replacement but that since my delivery status was still pending in the system that i would be getting a call the next day with a timeframe as to when I can receive my replacement. No one called me the next day. I called on May 16th and again today May 17th and have received the same answer, “it is pending manager approval”. I called the store where I purchased the table from and they said that since their system is down and since I have already called the 1-800 number that there is nothing they can do for me. This is absolutely ludicrous and unacceptable that I have had to wait longer than 72 hours for someone to give me confirmation of my replacement table when it took less than 20 minutes for me to purchase the table and get a delivery date in the store. What more, that the people at the store would INTENTIONALLY make me call customer service so they would no longer have to be responsible for the table.

Good furniture at a fair price. Too bad we were completely ignored by the sales staff even though we were in the place for over 30 minutes.

Even though I own a couple of Ashley furniture items, never went to the actual store to purchase it. So Ithis was my first time going to an Ashley's HomeStore. I went two different times his week looking for a bedroom set. I was so pleased with every single person I run in to. My sales people were Juliet & Mr. Douglas. They were both so professional and fast. I also was greeted with a smile with two people, really upset I didn't ask their names but they both had braids and one was pregnant. They easily fixed something I actually made a mistake on with no question asked. I'm just really happy with their service. When you spend money somewhere, this is how you should be treated. I will definitely comeback. Thank you.