Ashley | Snellville, GA 30078

Shopping at this store was a good experience from Essence and her manager. I hope the delivery and assemble of furniture in 7 days we’ll have the same experience .

Essence was excellent she knows how to give you the space you need to look around but is conveniently available for questions & service / sales .

Nate in customer service was exceptionally helpful and just amazing. Thank you

Waiting all most one year and send delivery broken items I don't know why???

Had a really good Sales Rep - Thanks Nicholas H. for everything!

I put in a request for a refund in the store. I received all the paperwork for the refund. I waited 10 business days for my refund and did not get it. I get bounced from phone line to hold music upwards of 45 minutes each time I try to call. Highly unacceptable when people spend thousands of dollars and cannot even get a refund. I was told the request was never put in properly so my refund had to start over. I have called my bank to dispute the transaction along with a BBB complaint.

Worst of the worst. Paid for furniture, didn’t receive it. Spoke personally to store manager who promised it would come following week. Got scheduled confirmations in email and text , they even called me saying they are 10 min away. no one shows up. this happened 4 times!!!! buying from them means may or may not receive products for months and wasting your days waiting for delivery. One of the worst furniture buying experiences of my life.

It was a pleasure coming into Ashley Furniture with what we need and want and less than 15 minutes find and have that satisfied! It was even more of a blessing to meet Sarai who made our Ashley experience such a pleasure and will look for her when we come. Thank you for being very hospitable and well knowledgeable of the business and making customers feel at home!

I will never purchase furniture from Ashley ever! I purchased an extra large TV stand on 8/7. My sales associate Eric P. from the 2535 Piedmont Road Atlanta location has been no help. It seems that the customer service stops after you have made the purchase. The sales associate said the product was available for delivery on 8/11. I waited all day and finally called the customer service department only to be told that the product was damaged and will be rescheduled for 8/13. On 8/13 I received an automated phone call stating my furniture is on its way. On 8/13 again, my furniture was not delivered. Again I called the customer service department and was told it was backorder and showed a delivery date for 8/18 funny right? Well, 8/18 came and went and no furniture. Again, I called customer service it's now scheduled for 8/27. Well, surprise surprise no delivery. Please keep in mind that every time I call Ashley, I am on the phone for 30-50 minutes listening to absurd voice messaging. I have sent numerous text messages and have called my sale associate Eric P. Text messages on 8/13, 8/18, 8/22 and 8/28. I again called the customer service department and requested to speak with the store Manager at that specific location. My call was cold transferred to a Manager (Cal) in the Marietta location cell phone. Funny! After explaining to Cal what happened he stated that he will follow up and apologized profusely. Only then did I receive a text message from Eric P. stating he was sorry for the delay and that he's been trying to figure out what is going on with my order and that it is showing on the truck but it has been saying that for a week and that it may be a system glitch and that he will contact the warehouse asap to get this resolved. On 8/29 I followed up via text requesting an update, no response, 8/30 another text no response. I finally text him stating that it seems that he is unwilling to help me and that I a requesting a full refund and that I will no longer do business with Ashley. I got a response from him stating that there was nothing he can do. They have reached out to the warehouse and have not heard back from them. I did not respond. As of right now, I have been holding waiting to speak with the store manager for 1 hour and 7 minutes. It’s obvious that they don’t care and I guess I would be more forgiving if I received a follow-up call. Every time I called Ashley Furniture Store it’s valuable time I can never get back. Customer service should be the core of every business. There is absolutely no reason why I have to call and stay on hold for 30+ minutes to get a status update. I think going forward I will take my hard earn money to another furniture company that values its customers.

William was great. He greeted us at the door and took us directly to the type of relicliners we were looking for. He was very personable and made the whole sales process quite pleasant. I do not like he said we were eligible for a $90 gift card. We never received it, called William and he gave us phone number for the fulfillment center. After emailing the fulfillment center 3x they finally got back to me and said Ashley Corporate never authorized the gift card. I do not like being lied to about the gift card. It should not be up to me to chase it down. Poor customer service. I was impressed with the delivery team. They were supposed to come between 8 am and noon but they texted me at 6:30 and said they were on their way. They arrived at 7:00 and had the recliners assembled and ready by 7:15. Pretty amazing!! I recommend getting the more expensive delivery service, it was well worth it.