Ashley HomeStore Snellville, GA

Nice items , was looking for a recliner.

Great service, all my furniture has come from here, they make it easy

Horrible customer service. Purchased at this store . was accused off having a mattress , which was thought to be left at my home , during the delivery. Also was told at the time of purchase delivery was free. ( lied ) was told would receive a gift card .( never happened ) not even a courtesy anything. And the furniture is cheap . have buckling issues. Won't even call this company . just want to be done with Ashley. Don't Shop here. Go to the worst Rooms 2 Go. You might get better service. A honest word. And maybe a promised Gift Card.

Sales folks in this store need some proper training, they don't know details about the product they are selling. I went to buy Love seat for my house on Dec 8th and Paul was my sales agent. Due to the size of my house doors I confirmed with Paul couple of times that loveseat will come disassembled and he confidently confirmed that. There delivery folks came on Dec 24th to deliver loveseat and it was in one piece and I have no option to return it. I called Paul immediately and he told me that he don't know anything about it and he is not aware. I was like Seriously man!!! They wasted my time and I have to ask my guests to sit on floor on Christmas eve. Never going back to this store again and will not recommend it to anyone.

Good customer service and i was able to order 2 sofa sets online with the help of an associate here at the store. Price came out to be cheaper than roomstogo outlet. Plus it has a warranty compare to outlet.

This by far was the worst experience I’ve ever had walking into a retail store, and especially one with such a well recognized name, the manager Lisa was so rude and unprofessional, and seem to be very irritated. Even the old guy sitting at I guess the greeters table was unpleasant and rushing me along so he could get back to doing nothing, there wasn’t even one guest in the store smh! The overall experience was so bad that I forgot why I was even there and left quickly. I don’t recommend this location and I will probably never have anything to do with Ashley’s ever again.

Great furniture selection. Very helpful staff

Was ok. Slow to get help.

Customer service is okay

Great service and furniture. The sales people almost annoyed me at first they were hovering over us, which I cant stand. I started to leave because of it and finally they started bothering someone else. We visited the store looking for a dining room table and chairs. On our 3rd or 4th visit we finally decided to buy a 7 piece dining room table set and two end tables for our living room. We bought everything on Saturday and expect to have it delivered by the following Saturday. I will update to let everyone know how it goes.

I walked in with my 4 year old son looking to furnish 2 bedrooms, a den, and a dining room. I walked around the entire store twice, I stood by representatives having conversations unrelated to work but still no one came to help me. I stood there waiting but no assistance. As im standing, now searching another Ashley's, I see a couple walking out the door. The gentlemen stated to the lady he was with, if I can't get any help we'll leave. I interrupted to make sure I didn't hear him incorrectly. He stated they have been trying to get help and no one offered or asked then anything. He said he guess they don't want his money. I guess they don't want mines either.

I called the actual store on the phone to inquire about their price match and customer service specifically told me that if the store is online; they actually had to have a physical store and must have the item in stock. So I go to the store with the matching store info that meets their price match criteria. When the manager was called over to verify everything, of course he sees that the price is much lower online than what they are asking. He then pulls up some Ashley furniture info that says the matching retailer has to be one thats on their list ( something their customer service failed to mention). Remind you that some of the stores on that list don't even have the product or the price is almost near what they are asking. He did not even attempt to come near the online matching price. I nicely said thanks and left! I will never give my business to this store again. I will order the product online at the cheaper price.

Great place for furniture. Gave 4 stars because store is small with limited selection, but staff is top shelf.

The in-store experience was absolutely wonderful, however, when the furniture arrived, I was not impressed with the appearance of the dresser and the shelf. It seems to hold dust and doesn't come out of the crevices easily. Even after treatment, it still looks the same. I didn't expect this from Ashley.

I've been into the store 3 time each time to purchase a specific product with the actual item already picked out just needed to go to the store to get it ordered and paid for. The first 2 time the experience was nice both time 2 different gentlemen helped us. They were both great got out orders completed and sent us on our way. The last time we went we got a lady with braids/dreads, she was absolutely terrible, once again we came in to put in an order we didnt need additional assistance we were a sure buy! She took us to the computer and then saw a different couple walk in and told us to hold on and left us to try and go make a sale, how do I know? We could see her we were actually watching her! The product we had bought we had previously purchased online but had had issues and had our money refunded, and were told we could get the same price in store because it was an ashley error as we had gotten a discount on the item due to a promotion. When she did come back which took her quite a while and then started that it's okay we were waiting because her computer had to power up( computers do not take 15 mintues to power up)she didnt let us talk simply dismissed what I said shook her head placed the order and left us. Better head to the Buford store better service.