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Ashley Store | Snellville, GA 30078
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Snellville, GA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Snellville, GA
Here at Ashley Snellville, we’re thrilled to help our customers find the home furnishings and decor that best suit their personalities, their budgets, and their lifestyles. Since 2017, our talented, bilingual team has been a trusted style partner for residents searching for furniture stores in Snellville, GA, and Gwinnett County. We group our showroom furniture by lifestyle to help maintain consistent themes throughout the home, whether you’re shopping for a small apartment or a large single-family home.
Enjoy Quality, Style, and Affordability
Ashley Snellville is proud to feature Ashley exclusives and trendy styles with exceptional craftsmanship—all at reasonable prices. You’ll find popular living room designs such as the contemporary elegance of Modern Refinery, the plush chic Cambri line, reclining sectionals, and more.
Take advantage of those relaxing Georgia days and nights on the porch, deck, or patio with our wide selection of outdoor furniture. Ashley Snellville carries loveseats, conversation sets, lounge chairs, bar furniture, fire pits, outdoor lighting, and other accents to create an outdoor oasis where you’ll love hosting family and friends.
Your Go-To Mattress Store Near Snellville, GA
Our extensive bedroom collection includes mattresses from leading brands with superior sleep support and comfort technology, such as Sealy, Tempur-Pedic, Simmons, Serta, Stearns & Foster, and our own rigorously tested Ashley Sleep line.
Ashley Snellville Gives Back
At Ashley Snellville, we love helping customers celebrate their homes. Yet we’re also honored to give back to our Snellville neighbors. We’re a community partner for back-to-school drives, as well as food and coat drives. We also take part in social responsibility initiatives, such as Ashley’s charitable Hope to Dream program. Believing that helping children sleep well leads to healthier, more productive lives, we donate a portion of our store’s mattress sales so that deserving children can receive beds of their own, including bed frames, bedding, and pillows. Since 2010, Hope to Dream has given over 125,000 North American children a good night’s sleep.
How to Find Us and When to Visit
When you’re ready to visit our Ashley Snellville showroom, you’ll find us at 2059 Scenic Highway North in the Snellville Pavilion shopping mall. We’re conveniently near Big Lots and less than a quarter-mile from the Oaks at Snellville.
On a tight schedule? Stop by any day in the morning to avoid any crowds. Otherwise, our dedicated staff is here to serve you daily from 11 a.m. to 7 p.m. To learn more about Ashley furniture stores in Snellville, GA, or make an individual appointment with one of our friendly sales staff, please call us today at (470) 307-4286.
Customer Service
In-store offers
What our customers say
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Great pleasant excellent experience
Alex was patient , and good product knowledge. No pressure and felt he had my best interest when putting the deal together.
I came into the store with all intentions on just looking. I was greeted by Gustavo and he helped me throughly. He answered all of my questions and was very patient This was my first furniture purchased and I’m really happy that Gustavo helped me through it. I enjoyed His personality. He kept me laughing and i felt that i could trust him
Very friendly , awesome service , very fast and efficient
I'm sooo disappointed with this company. I moved to a new house and got all my furnitures from them. I also got a tv stand with a fireplace , I actually choose that tv stand because of the fireplace. Got my tv stand delivered without the fireplace and now they telling me the fireplace was optional and I have to pay for it after paying $729 for the tv stand. I asked them to come get it because that's not what I paid for. They had the audacity to send me an email saying that since they was no damage to the item it's not eligible for a return. Like really??? This is a scam, your salesman ( Dakota and Samir) purposely sold me something without giving me all the information and instead of apologizing and maybe try to fix the situation this is how I'm getting treated? After spending more than $12000 in your store?
Alex was wonderful. Such a professional experience.
Came in just to look at first, but found a sofa we really liked. Alex was very helpful, explaining the details and the terms and getting us the best deal possible.
Alex gave excellent customer service. What i admire the most was his knowledge on the product. He also was very verbal and explanatory with the process of the transaction. Very polite and patient with every question i had! Two thumbs up! Alex thanks again for the great service!
Best credit and payments for a couch. I got a couch delivered no money down
Alex was great! He was friendly and easy to work with in helping me getting my furniture selection finalized. I would definitely recommend this location. Friendly and knowledgeable staff made it a great experience overall!
Alex was great! He made the process smooth and hassle free.
Loved the experience from beginning to end. Samir was friendly, patient and knowledgeable. He made this experience smooth. Thank you for your service!
Just relocated from Chicago and Dakota (2 tall) 😆 & Nicole were amazing! They did everything in their power to make sure we were satisfied. Worked with us for two days to make sure we had everything we wanted.
Nick did excellent finding what I am looking for! Great customer service!
I love this store, Nick was great ! I enjoyed my experience buying my couch. He really worked with us and helped us out. Great customer service !!
Nick was great! He helped us not only decide the layout , but he also helped us get the most for our money. We’ll definitely be back.
Alex is 10 outta 10. The patience he had with my wife constant changes showed true professionalism. He was honest and made great recommendations whenever asked. We will be back for the bed purchase soon. Alex earned Ashley a new loyal customer today.
Sami did a great job helping us get a couch for my parents. We are so happy with the experience of shopping for furniture.
Great experience
Nick was very helpful without being pushy. I appreciate when sales people listen to what I want.
Nick communicated very well. He listened to our needs and helped put it all together. Great salesman!
Nick gave outstanding service. He is knowledgeable, professional, and very friendly. Never felt pressured at all. Definitely will use him again for furniture needs!!
Shuntay was awesome! She helped us find everything we wanted and more for our bedroom. She was very helpful and patient. Can’t wait to get our bed set.
Alex Bogat is very good and professional. He helped me choose a bed frame and chest drawer and found exactly what I wanted! I was super indecisive and couldn’t make up my mind. I looked under the bed frame and crouched down and boom- he was crouched down with me to check it out too and answered my questions 😂. Me and my mom spent like a total of 40 mins in the store and without Alex we probably would’ve taken forever to find what I was looking for.
"If you're in the market for new furniture, you absolutely must visit Alex. From the moment I stepped into the showroom, he greeted me with a warm smile and a genuine desire to understand my needs. What sets Alex apart is his incredible product knowledge. He took the time to educate me on the different materials, and design styles, ensuring I made an informed decision. His expertise was evident, he never talked down to me or made me feel pressured. Beyond his extensive knowledge, Alex truly excels in customer service. He listened intently to my preferences, budget, and lifestyle. The entire process was stress-free and enjoyable, thanks to Alex's friendly and patient demeanor. and a genuinely pleasant shopping experience.
Nick was amazing! I will be back! Thanks Nick!
Regina is great and patient. I appreciate her service.
Regina was so incredibly helpful and kind throughout the experience. She was never too pushy and she helped us find what we wanted. Will definitely want her help again in the future.
Alex was awesome . Great customer service . Got me everything I needed for my new home !
Alex is the best sales representative at Ashely Home Store. He made our buying process easy and walked us through the entire process. I recommend that you ask for Alex when you come into the store.
Alex was awesome this was my second purchase from him and this store. Love the Service
Alex was great! He led me right to the perfect dresser. Wasn’t even in there for 3 min before I found what I needed
Shuntay was so nice and answered all of our questions! We found the perfect couch and had fun doing it!
DO NOT RECOMMEND! If I️ could give this company 0 stars I️ would.Ordered our bed set in January and was told to return to the store in 3 different occasions to end up paying I’m out of pocket after being told I️ would not have to. Delivery date was April 27th, about a week before we were set to move in after our wedding on May 11th. Was called 3 times before my April 27th delivery date to confirm the delivery of my bed set only for it be to cancelled the day before it was supposed to arrive. When we returned to the store the get some answers, no one seemed to be able to give them to me only making me wait over 2 weeks for an exact delivery date of the new bed set we picked out. When we spoke to the manager Damian he told us in two occasions that we would get a call from him directly about expediting our shipment given the inconvenience of the cancellation. NEVER HEARD FROM HIM. Took us calling the store everyday and going in person a total of 7 times to finally get a delivery date of May 14th. So disappointed with the customer service. Now that we finally got our bed set, of course one of our night stand drawers is not closing, called customer service and was told no one could come out to get it fixed until May 17th. It’s is absolutely unprofessional and disappointing the way we have been treated as customers from beginning to end. No one would reach out to us to help us or give us answers given the inconvenience of our original bed set being out of stock. Biggest mistake was choosing this place to purchase for our home. Better going somewhere that actually cares about their customers and quality of service!
Alex could not have been any sweeter, very helpful and kind great job
Nick did good today. Very kind and very helpful.
Had an amazing experience at this location. Nick, Nate and Q were very informative and made our shopping experience well worth it. We will definitely be back.
Fast, efficient, knowledgeable, and personable. If you're looking for new furniture, shop with Alex!
Walked in and was greeted pretty quick by Shuntay but she let me look around do my browsing and didn’t watch or pressure me. Checked on me just enough and assisted me with a few purchases. Hassle free environment which was great and I left happy. Great selection of stuff too.
Sales associate Samiyiah was patient and courteous to what I wanted. She didn't rush me out the store. If I could give her 10 stars I would. Great experience
Shuntay was AMAZING and helped me add the perfect addition to my new home! We love our couch soooo much.
I had an Amazing experience at this location. The ambiance was welcoming and the customer service was great. I was indecisive and the team Chris., Q , Dakota and Damien sold me a beautiful sectional.
Alex was so helpful and kind. excellent experience!
They are really nice and helpful ,really good service
Great service! Thanks Nick.
I had a fantastic experience at Ashley Store today, thanks to Dakota and Alex. He was exceptionally knowledgeable and helpful, making sure my girlfriend and I found exactly what we needed without any pressure. Dakota went above and beyond, providing outstanding customer service that made my shopping experience both enjoyable and efficient. Highly recommend asking for Dakota and Alex if you're visiting Ashley Store in the Snellville location.
Great Location, I had a wonderful first time with the company and The associate ( Nick ) was an excellent help.
Shinty is the best
Oh my what a day!! Mr Dakota, went over and above to help in making sure my needs were met. Along with assisting me in my purchase, he educated me on what I was looking for and options in what will work the best with suggestions. Most of all he LISTEN to my concerns and needs. After all was done. He received a home run for me!! Mrs Shuntell help in finishing me up after she finish with her customers for pick up a delivery. I love how Mr Dakota and her work together as a team to get the job done. Mr T was ready to go because it was pass closing time but he completed my paperwork well. GO CHECK THEM AT THE SNELLVILLE LOCATION.. I AM SATISFIED CUSTOMER AND BELIEVE ME... I AM VERY PICKY..LOL
I wanted to share my experience so you can be careful about shopping with this company . I ordered online on the website and they only delivered part of my order and went back and charged my card for an item I didn’t receive. I called this store and the customer service of the employee was TERRIBLE 😞 they refused to help me or even look up my order status and informed me since my purchase was online they couldn’t assist me . That’s the most ridiculous thing I’ve ever heard I shop online all the time and I’ve never heard of you not being able to check an order status or inquire about a delivery issue with the store 🏬 just cause your purchase was online . I end up having to dispute this with my bank for fraud and it’s been several months and I haven’t heard anything from Ashley regarding my delivery. Their customer service number doesn’t let you speak to a customer service representative and you can’t get help from the store associates . If I were you I would NOT purchase any furniture from this company due to the unprofessionalism and experience I’ve had
Douglas did a great job!
The energy and everything is amazing! Thanks to Alex for helping me out today! Go see Alex for a couch or anything you need for your home! Thank you again (:
Alex and Dakota was awesome they help me find my dream bed and got us approval for no interest
Excellent customer service. Alex's high professional skills motivated me to make an unplanned purchase of $7000. Thank you Alex!! Dakota the manager was also great. Thank you guys.
I had the good luck of meeting with Alex when I decided to drop by the store hoping to find ny next livingroom set. He was knowledgeable and helpful. I appreciate this interaction.
Dakota and Nick were awesome! I was very satisfied with my purchase!
It was a wonderful experience, Doug was very helpful and were able to buy a new sofa today!
Hey I had a great sale experience with Shuntay
Douglas was very helpful! Perfect!
Amazing , and very kind sales person
Douglas Reese went out of his way to accommodate our family. We were able to find everything we needed and he was very patient and helpful the entire time.
Mr. Douglas was a very helpful salesman. I was educated on the furniture and tepur-pedic mattresses. I left well informed and satisfied with my purchase
Nick was easy going and explain multiple options, which made for an enjoyable experience.
Regina is amazing in the store.
Shuntay did an awesome job helping us choose the perfect couch for us!
They don’t check inventory before selling to you ! We purchased a couch without knowing it was back ordered and we wouldn’t actually be able to get it any time soon - the delivery was delayed 3 times. I kept having to reach out to the store who kept telling me to call back in another week. Some parts of the couch were available but they wouldn’t separate the delivery so that we could have part of what bought. I was told a manager would call me but never received any contact.
Doug made the purchase process seamless. Thank you!
Shuntay exhibit excellent sales rep… please receognize her. The GM was very personable please come to Ashely Snellville and ask for Shanyte and Damien.
Mr. Alex did a great job with sales for our sofa set needs. He was very professional and courteous. Thank you Alex!
Once again Nick was wonderful and made my shopping experience quick and easy.
Nick at the Snellville, GA location provided outstanding service.
Douglas Reese is absolutely Fantastic,the epitome of professionalism.
Alex was amazing. We needed to furnish our whole home, and he directed us to furniture items that would be best for our needs. We are so happy with our cooling mattress, dining table, bed, and living room furniture. He did a fantastic job explaining the pros and cons with items and pulling similar items with different prices that are comparable for us to make our decision. He was professional and patient allowing us to make a decision without feeling rushed making the experience comfortable and easy. I love the $250 set delivery fee and 3 day delivery. Awesome
I had the best experience at this store! If you’re looking to shop here ask for Juliet she will help you find the best furniture for the best deal. I appreciate her patience with me as I was indecisive, she definitely took the time to lead me in the right direction. If you’re looking for a place for great deals and top customer service this is the place.
Alex - Is the bomb. Helpful and EXTREMELY patient. A true professional. I will be returning and look forward to working with him again.
Juliet was amazing, helpful and very patient. I had a great experience.
I Have One Of My Best Experience buying Something At The Store positive attitude, proactive, and very kind professionalism by Chris The vendor representative
Douglass was very helpful and pleasant to work with!
Shuntay did a great job helping us, very knowledgable and patient with us while we made our selections.
Our experience was awesome!! Shuntay was just amazing! Very helpful!
This was a great experience dealing with Shuntay! She was delightful to work with and very knowledgeable and helpful! Highly recommend!
Nick Harris was so well educated and informed me of So much information about Tempur-pedic and all the other mattresses they carry. I had a waterbed for 40 years and wanted some thing that would hug my body and mold me into it. I see why they call them advisors and not salesman. Everybody there was very nice and professional.
I had a very pleasant experience. Douglas and Damien were great in assisting with our needs!
We had a great experience at the Snellville location and make sure to ask for MR. Duoglas Reese
If I could give this store a zero I would. Terrible customer service. I ordered the rug back in Sept 2023 and it has been 6 months and I have not r received it. I spoke with the manager Damian and he said the rug has been shipped bu5 I still have not received it. The rep Nick is also terrible at handling my case. Worst customer service ever!
Alex the salesman, was very knowledgeable, respectful and professional in assisting me with my purchase today.
My experience with Ms.Shuntay was very good. She outlined all the options for me—the different features of them; and she helped me stay within my price point. Will be revisiting for any furniture needs in the future.
Highly recommend! Chris was amazing & helped us find our perfect couch with a great deal. Wonderful & extremely fast customer service from all who helped us.
I had a great experience with representative Alex. Very information about the furniture and answered all questions we had! Thank you ✨
Great sales person. Took his time and explained everything.
Douglas at the Snellville location was an amazing salesman. Patient, honest, and friendly. I encourage you to ask for him if you are in need of purchasing furniture.
Alex was great and very informative !! Great personality and excellent customer service!!!
Great service. Great knowledge of product. Not overbearing. Smooth smooth transaction. Ask for Regina. She truly.is the best. Treats you like family.
Shuntay Trott was exceptional. She greeted me as soon as I walked Through the door with a smile on her face! She helped me and I ended up purchasing something and again she was so helpful! Great experience!!
Come see Regina at the snellville location. I had a great experience furnishing my new home. I will be back! Regina is fantastic!
Alex is very friendly, knowledgeable, not pushy, and was very helpful while I looked for a particular piece of furniture. Recommend him for any future furniture needs.
Alex helped us out, great experience! Thank you!
Amazing service! Ms. Shuntay was great help!!
Thank you nick for been so patient in understanding. Great customer service would highly recommend shopping with you.
Thank you Douglas, Damian, and Q for helping us to a better sleep excellent customer service I will recommended them 100 to anyone!
Douglas took great care of us! Do recommend
This store has lovely merchandise. My salesman was Alex and he was extremely patient, kind and knowledgeable. Ill be back again to furnish other rooms in my house. A fantastic experience with friendly staff.
Fastest shopping experience everrrr! Regina stands on business and is extremely pleasant!!! Saw what wanted got it!!
Mr. Douglas was amazing! Great customer service!
Mr Douglas Reese was very professional and patient while I was making my decision on selecting a couch. When I made my decision he made sure to review the order with me to make sure that everything was correct before purchasing. Thank you so much Mr Douglas for helping me buy my dream couch <3
Pleasurable experience. Thanks Chris for a doing a fantastic job.
Sincerely, helpful and nice 👍
Nick was a great help. He made sure to give us great advice on mattresses and was sure to show us the great features of the mattresses. I’ve purchased with him before and his customer service is always on point. If you need help be sure to ask for nick
Nick did an excellent job! Make sure you go see him 😀
Juliette was fantastic… Extremely knowledgeable, let us shop at our pace, and was able to give us the details for us to make a good decision! Would absolutely come back again!
Great in store experience. Mr. Doug took great care of me. The Manager was very helpful! Looking forward to my new bed.
Shuntay is such an amazing sales women and the highlight of our visit. Such a sweet women and so so helpful!!
Alex, best sales rep that I encountered in a long time, thank you Alex
Chris was amazing and so helpful! Great staff and very friendly!
Nick was great to work with! Had answers to all our questions. He helped us make the best choice for us and made us feel comfortable with our purchases. When we come back we will definitely ask for him!
Chris was eager to help, extremely nice and very knowledgeable. He answered all our questions and helped us feel good about our purchase. Thank you!
Alex was awsome, friendly and helpful. Thanks you!
Douglas Reese was great in helping us pick out furniture today. He was patient and knowledgeable in helping us pick out a sectional for our bonus room. Service was 5 stars today. Thanks again!
Great experience! Damien, Nick, and Dakota were very professional and extremely helpful. We highly recommend Ashley Homestore in Snellville.
Alex was great.
I spent a long time looking for the right sofa and finally found it with the help of Alex B. He was very helpful from the selection process to the approval process!! Thank you Alex and your store for all your help.
I walked into Ashley's Furniture today to look for furniture, specifically a sofa. I had the pleasure of working with Alex, who is a truly exceptional furniture salesman. Not only did he provide me with a comprehensive list of pros and cons for each piece, but he also went above and beyond to ensure I made an educated decision. He was very patient with my indecisiveness. His expertise and dedication made the entire shopping experience enjoyable and stress-free. I highly recommend his services to anyone seeking top-notch assistance in selecting furniture. I purchased a sectional that will be perfect in my living room and to top it off the delivery turn around time is pretty quick.
Our sales was very helpful and stuff was great help
Enjoyed our experience today! They were kind and worked with us and even added extra perks . Thank you Alex and Dakota at Ashley’s in Snellville !
Shuntay Trott was the best sales person I could have had. I came in told her what I needed and she helped me quickly and had amazing customer service skills and she was also amazing with my son. Makes a whole lot of difference. Wish I had used her sooner for picking my bed but I love the mattress we picked and got it on sale!
Alex did an excellent job helping me!
Alex Bogat was a lot of help and very friendly. Helped us get everything we needed!
My experience at Ashley's Furniture was amazing! From the start Alex B. helped me out with everything I needed. I saw a few furniture pieces that I liked but Alex showed me around to a similar style but even better. I was able to furnish my new home and and I can not wait!
Alex was helpful and outstanding product knowledge and Excellent customer service go check him out
Alex was professional and amazing. Great experience! Thank you for your service.
Alex , Kaden , and Dakota all were awesome. First time furniture buyer and they were all extremely helpful. Thanks guys!
I went into this store for the first time and did not see any sales person at all, as I continued to stroll around I saw most of the sales people in the back of the store. I did not have one person say or let alone ask me did I needed any customer assistance, and their customer service was the worst for me.
See Nicole. Professional and attentive to what you are needing. Easy laid back personality made it a pleasure to work with. Than you Nicole!
Awesome and relaxing experience with Dakota & Nicole! Great knowledge, customer service, and provided and exceptional experience. Made buying our living room set a breeze and utterly painless.
Alex was great and very knowledgeable. He helped me right away and I was able to get my couch and loveseat
Today I had the opportunity to work with Alex.. outstanding customer service, great knowledge of the product I would recommend anyone to come here and see him for all your home needs
Dakota, Ashley, Alex and especially Markell were very very helpful in finding exactly what I wanted!! I recommend starting your search there. You will probably find what you want!!👍
i am 5 months away from going back and forth about a defective mattress i had a warranty on with ashley for a YEAR! i was told by dakota and key who assured i would have an answer in 48 hours . even called other locations midtown and lithonia to get the issue rectified (sinking mattress not even a year of having it ) and STILL nothing . i have over 3-4 cases if not more and still i have not heard anything from a district manager or anyone that can rectify the issue . i requested my money back or even be upgraded for the serious inconvenience . i will never order anything from them again !
The experience at this location was great! I was immediately greeted by the sales rep and associate. Juliet took amazing care of me!
I had a great experience at Ashley Furniture, made possible by my sales rep, Alex. He was very attentive and accommodating. I am extremely satisfied with my purchase and experience.
Nick was an amazing sales rep. Highly recommend.
Great Service and overall experience. Nick did great helping my wife and I. We purchased two pieces of furniture and we will be back for future purchases.
Alex was great! Thanks!
Alex B was fantastic! Very detailed and met all of my needs.
Great experience see Nick salesman he will take care of you.
Regina was super helpful and friendly. Nice selection and salespeople weren't aggressive like some other stores.
My service was horrible from beginning to end at this location. I love Ashley’s but I’ll never purchase from this location ever again
Amazing very attentive quick informative great sales person awesome
Great service! Purchase was quick and easy. Alex was very patient and helpful with getting us sorted out!
Shuntay was amazing! I bought my couch seamlessly with her support and confidence. She helped make my decision so easy! Highly recommend!
This is not a reflection of the Snellville GA store. Everyone including our salesman Doug was great. It's your dishonest business model. I found something for $300 but found out no product was in store. I couldn't take it with me. They only ship, @$100 charge. So my find was really $400. Just be honest about your pricing.
Alex did a great job explaining things and answered all my questions in detail. Thanks for making this an easy process!
Regina was very helpful. Responsive but not pushy. She was knowledgeable and patient as we worked through the buying process. Ask for Regina!
Alex Bogat was very helpful and extremely patient with us!!! We came in to get a table for our breakfast area and he showed us all of our options and talked us through any questions we had.
Earlier this year, I helped my mom shop for a new kitchen table and chairs. We visited the Snellville Ashley Furniture and were greeted by salesperson Shuntay Trott. She was very friendly and informative. She showed us all of the inventory that met our desired specifications and was very honest with her sales approach. When we went back a few weeks later to purchase, Shuntay was very efficient and had us in and out of the store as quickly as possible! It was a great shopping experience from beginning to purchase. Unfortunately, the delivery process was a much different experience!! It was also the reason I deducted a star from my review rating. I do understand that the delivery vendors are third party contractors; however, this is not an excuse to hire less than professional delivery contractors. One of the delivery drivers showed up smelling of marijuana and immediately asked to use our restroom. Both delivery drivers brought in our kitchen chairs in the rain uncovered! This required me to spend the next 20 minutes drying off the wood furniture they had just delivered. if the purchase process of this sales journey matched the delivery process, Ashely Furniture would likely get a higher residual of repeat clients. Yet, due to a severely lackluster delivery experience, I will be less likely to return to Ashley for furniture in the future.
We've made several purchases from this particular store & if you're like me where customer service is important than feel free to ask for Alex B. He will have your best interest & will breakdown the whole entire process to the point where you will trust you've made the best choice.
Very happy and grateful to Dakota and Doug for all their help and fantastic services. Will definitely recommend and shop there again. Thank you sooooo much. Greetings for the New Year.
This was by far the WORST experience of any retailer. I typically shop online with my Ashley Furniture account but felt the need to go to the store to purchase a mattress. After spending $1,900, the delivery date was set for 2 weeks out and the anticipation was building. Delivery day came, the old mattress was gone and the new mattress made its way to the bed. As the delivery guy opened his box cutter to remove the plastic, his facial expression changed and he revealed that he cut a 2-foot-long gash in the mattress. He said not to worry, it will be addressed. I called the store and spoke with Damian, the store manager, who made loads of empty promises from credits to quick delivery dates, none of which have come to pass. I received a call from the warehouse only to be told I would have to wait ANOTHER 2 weeks for a replacement. Once again, I called the store, spoke with Nate who was aware of the issue, and was told I would a call back. I called again and spoke with Ashley who was also aware of the issue and was emailing the warehouse to get answers and I would get a callback, but still nothing. I was promised corporate credits for the inconvenience, I was promised a quick resolution and several callbacks. None have come to pass. So, now a week later, I am still without a mattress, no delivery date as of yet, and no credit. There is no way I will do business with Ashley Furniture as a whole again under ANY circumstance and as soon as I pay off my account, I am closing it. Now I see why the reviews for this store are so low on Yelp, they are only out to protect the commission and not to satisfy their customers. I am being put on the back burner for a situation that was not in my control. Poor customer service, incompetent delivery company, and false promises will destroy a company from the inside.
Will was the best!
We had a wonderful experience for our first time purchasing from Ashley’s. Alex B helped us out the moment we entered the store and we purchased exactly what we wanted! Would highly recommend!!
I called the store to get information on a dining set that I was interested in and Alex answered the phone he was quite helpful. I originally wanted to purchase online but I had too many questions so I decided that I would come in to the store for further assistance from Alex. I’m sure glad I did because he explained way better than online . He is very friendly laid back and not pushy like most sales reps. Thanks Alex
Alex helped me find the perfect chairs! He was professional, quick, and friendly. Excited to get my new chairs in time for Christmas!
Horrible. I will never buy anything from Ashley again. I bought a tv stand a month ago, and when a 3rd party came to set it up, they chipped both sides of the tv stand. They sent a tech out to fix the damage and the guy was unable to do it, said he needs another person, so I had to re-schedule. 2nd time, they sent one person again. The guy told me to re-schedule again. 3rd time, one guy came again!!!!! I’m canceling this non-sense, and will ask for a discount.
Nick helped us today. He was very pleasant and patient with us. He answered all of our questions efficiently which helped us to make the right decision on our purchase. If you visit ask for Nick.
Alex was very helpful and knowledgeable. He made the experience comfortable….my mother, who has been a customer for years brought me in… I’m happy with the experience.
My husband and I came to buy a couch and the person who helped us was Chris he was very kind and helpful. And there representative they have for Acima (I forgot his name) he was also very kind and helpful!
Nick’s customer service skills are exceptional. I came to this store about a month ago mattress shopping. Wasn’t ready to make a decision then and came back looking for him to complete the process. He was knowledgeable, patient and had a lot to share. I had been to 4 different stores prior and was still not settled. He made the experience very easy. Go see Nick in Snellville!
This bed is Awesome Thank you Alex
Dakota he was very help full and we loved the furniture we picked
Very good and nice
Nick was amazing! been working with him for a while. He has excellent costumer service!
Nick was great
Chris McCormick (Snellville GA location) is the BEST Sales Associate we have worked with! Very patient and helpful!
Alex and Dakota were very helpful in getting my furniture for my first home. Please make sure you check this location out. They will do everything to get you some affordable pricing on furniture.
Shopped at the Snellville location and had an amazing experience. Carla and Dakota took great care of us. They were well educated on the items and gave us honest feedback on the items we chose. Will definitely recommend Carla and/or Dakota for a great shopping experience!
Alex helped us find a nice sectional today. This is our 2nd purchase at Ashley and we’ve been very happy with the customer service and quality of our pieces.
Nick was very nice and helpful.
Alex did a fantastic job helping my husband & I find the perfect couch for our space! Very pleased with our experience. He showed us options from the store & their online warehouse, taking into account features of couches my husband & I love. Very courteous & professional.
Chris and Catherine were so nice and helpful, because of them we were able to buy three items!
Got a lot of help from Alex in two separate visits, very knowledgeable and easy to work with.
Alex made me do it! 😅 We only came in “to look” and with Alex’s help (and his professionalism) we are waking out with a great deal on a new bedroom suite! As newlyweds, we’re excited and looking forward to our new bedroom! Thank you, Alex!
Will is the best. I highly recommend you shop with him.
Chris Mccormick was great and very patient!!! The whole staff was great, great example of teamwork!!! Thank yall!!!
Alex was a great salesman.
Excellent service from Nick at Ashley’s!!!! He did his thing 😊
Will was phenomenal and very knowledgeable. Made my experience flawless. Be sure to visit Will!
I recently had the pleasure of shopping at Ashley Furniture, and I can confidently say that my experience was nothing short of outstanding. I would like to express my gratitude and commend the exceptional service provided by one of their salespersons, Nick Harris. From the moment I stepped into the store, Nick Harris greeted me with a warm and genuine smile, instantly making me feel welcome. Their knowledge and expertise in furniture were immediately apparent as they guided me through the store, answering all of my questions with patience and attentiveness. What impressed me the most was Nick's ability to truly understand my needs and preferences. They took the time to listen to my requirements, style preferences, and budget constraints, ensuring that I found the perfect furniture pieces for my home. Their recommendations were spot-on, and I appreciate their keen eye for design and attention to detail. Throughout the entire process, Nick demonstrated a deep understanding of the products available at Ashley Furniture. They provided valuable insights into the materials, durability, and functionality of each item, enabling me to make well-informed decisions. I never felt rushed or pressured into making a purchase, which made the entire experience stress-free and enjoyable. Moreover, Nick went above and beyond to accommodate my specific needs. They assisted me in coordinating delivery and ensured that the furniture arrived on time and in perfect condition. Their commitment to customer satisfaction was evident at every step, and it made a significant difference in my overall experience. I must also mention the exceptional professionalism and friendliness of the entire staff at Ashley Furniture. The teamwork and positive atmosphere in the store were palpable, creating an environment that made me feel valued as a customer. In conclusion, I wholeheartedly recommend Nick Harris at Ashley Furniture to anyone in search of top-notch service and expertise. Their dedication, knowledge, and incredible customer service skills made my shopping experience truly exceptional. I am thrilled with my purchases and am grateful for the positive impact Nick Harris had on my overall satisfaction. Thank you, Nick Harris, and the entire team at Ashley Furniture for a remarkable experience!
Alex was a great trusted advisor and he helped us from beginning to the end. Check for him when coming in to shop.
Alex Bogart helped us tremendously. Greatly appreciated his help and advice.
Thank you to Alex for assisting me with my first couch purchase thank you for being so patient and kind
Nick do good
I had a great shopping experience thanks to Shuntay. I was able to get exactly what I was looking for.
Alex was awesome! Attentive but not overbearing. Provided all the information needed to complete my purchase
Nick and Dakota were an absolute joy to work with. They were exceptionally knowledgeable and provided stellar service. We look forward to working with them in the future. Ashley’s is very fortunate to have them both representing their brand.
My visit today was wonderful, Douglas Reese is a very sweet and professional sales person who follows company policies and make sure you’re happy before leaving.
Find what we were looking for! Alex was friendly helpful and very patient with us. We finally decided and purchased! Thank you so much Alex!
My family and I came in “just to look” and fell in love with a living room set. Alex was our salesperson and took time to answer all of our questions and made sure we got what we needed. I’m so glad my husband decided to stop.
Excellent customer service. If you need anything Alex is your guy 💯
Alex boat was such a great professional. He was all knowing and curious about my needs. Thank you a one of a kind professional. This guy's needs a pay increase or promotion lol. Thank you
Good customer service!!! fast and productive! they were also very helpful.
I just wanted to express my heartfelt appreciation for Shauntay's exceptional assistance in helping me find the perfect furniture for my new home. She went above and beyond to understand my needs and preferences, and her expert guidance made the entire process a breeze. Shauntay's professionalism, patience, and dedication truly made a difference, and I couldn't be happier with the result. Thanks to her, my new home feels complete and cozy with the ideal furnishings. Thank you, Shauntay, for your outstanding service!
Alex was great! Excellent sales representative. He listened to what I needed and was very patient. Love the team here!
Alex is amazing!! He worked with us to get the best pricing on mattresses and a bed for our son. I highly recommend this store and especially this sales associate.
Dakota and Alex were very helpful. Quick and easy process! There’s a lot to choose from with some day day options as well!
Great sofas! Great deal! Great shopping experience.
Douglas was excellent!!
Alex was so nice. Very helpful and patient with me.
Alex is very helpful and very professional.
Shuntay took care of our needs with patience and professionalism. We will most definitely return for our future needs and would recommend her to anyone looking for furniture.
Great service. Worked with Regina who was excellent with us.
(Translated by Google) I am very happy to have gotten, thanks to Carla, what I was looking for, excellent service. (Original) Me voy muy contenta por conseguir gracias a Carla lo que estaba buscando, excelente atención
DO NOT GET YOUR FURNITURE FROM HERE. Alex told us the delivery team would take our old furniture and that was not the case. Ashley Furniture and their delivery team did not deliver the full set at once and I waited nearly one month for the missing piece. It wasn’t until I called to tell them to cancel my order that they magically found a part in stock and delivered/set up our couch.
Douglas was very helpful in picking out the right chair for us ! He was patient and engaging with all our questions! ☆☆☆☆☆
Alex is awesome! He was professional and knowledgeable during the entire process.
Alex and Dakota was excellent. Ill give them ten stars. Service at this store was above and beyond. Thank you!
Nick and cat are amazing but overall the team is nothing but amazing I love coming here to get everything I need and just the process is everything y’all better get y’all one of these lol 👀
Alex was very helpful and made everything easy setting up my home office.
Alex was fantastic! Very helpful!
Carla had amazing customer service. We left so happy!!! Thanks Carla
Alex B was very friendly and helpful. Took me through the entire store to show me living room furniture. Found exactly what I needed at a good price!
Alex was outstanding, very patient, and understanding. Enjoyed my time with him as my Sales Representative he was very thorough.
Great deal. Both Alex Bogat and Dakota helped us find a great set at a REALLY affordable price. We were able to bless our mom with a bedroom set! Thank you Ashley home store!
Alex and Dakota helped get me a good sale for my momma birthday! 👍
If write a review it’s because it’s well deserved. As I entered Ashley I was received by a gentleman named Chris McCormick non pushy or feeling pressure, but a sincere kindness of service and professionalism we all deserve as a consumer. Patient, kind, service oriented, and even going the extra mile to include Ashley’s sales manager Dakota who introduces himself as the watch, state, and vehicle but willing to match any price in the market to meet your complete satisfaction and price point I was looking for. I was so impressed with my business experience today in financing my furniture of choice, I couldn’t help but take all their names of those whom made my day a pleasant day of doing business with Ashley! Great team Dakota, Chris, Nick, and Elijah. Thank you! Patrick and Juanita
Alex Bogat was courteous and knowledgeable on the products. He made the process quick a simple. He is setting the standard in customer service.
Alex. Was great.
My salesman Nick was AWESOME.. Very patient and very helpful with me making decisions on my purchase.. I will be back to visit the store
Nick was very helpful and he answered all my questions. Ask for Nick if you come in.
Thank you Nick for helping us select and purchase our sleeper sofa! Explained everything and answered all our questions.
In shopping for Lamps. Chris McCormick was the best salesperson I have ever encountered. He was friendly and extremely knowledgeable. The store was super clean and the manager Dakota was extremely helpful as well! I hope to come back for sales in the near future.
The service was great and very helpful. Definitely coming back!
Shuntay was very helpful and knowledgeable in my shopping experience at the snellville store. Definitely going to see her again
Michael H. was very helpful, fast, efficient. I highly recommend him!
Nick and Dakota ensured I had a wonderful shopping experience. Nick is friendly and patiently helped me pick the pieces I needed to stay within my budget. I highly recommend consulting with Nick and Dakota for your next furniture purchase.
I came in dealt with Michael and he was awesome and Que was great. They were awesome
Alex was awesome! He helped with financing and coordination. I walked away with a great deal I would highly recommend him.
If I can give this place zero stars I would. I should have read the review before making my purchase. Lies and extreme delays. They kept changing my delivery dates without notifying me. Run. There are better, less expensive and excellent customer service out there. This place ain’t one. Run people, Run. Don’t even bother calling the store either.
Come to Alex for 5 star service,he's awesome. Thanks Alex.
Spent almost an hour here and nobody helped me. They did help other folks, but not me. I just had some simple questions to get answered and money in my pocket to spend and was already sold on the bed they had. It’s a shame they don’t have enough sales people to help folks, or that they spend a lot of time multiple sales people with the same customer. I was gonna be an easy customer but this is absurd.
Great prices. Great experience with Michael! Very accommodating and knowledgeable. I recommend this store and Michael’s service, five stars!
Nick and Dakota took excellent care of me …helping me understand furniture and pricing options to fit my personal preferences and budgetary needs. Friendly, knowledgeable, and professional service! Can’t wait until everything is delivered to my new home. Definitely will return.
Great sales experience!! Shuntay took care of everything we needed! Will definitely return.
I had a wonderful experience with Shuntay today. Great customer service.
Nick made the process of buying our furniture so smooth. He explained everything very clearly and answered all our questions. Thank you Nick for an amazing shopping experience with Ashley! I’ll definitely be coming back :)
Loved the experience with Michael and how patient he was with us while deciding what we wanted. Thank you Michael!
Michael was great! Very professional and knowledgeable!
Alex was amazing.
Alex was an amazing help. I was in and out in no time. I shall be back to purchase more. Thank you ALEX!!
I came to Ashley to check out bed set, Micheal approached me and asked if I needed a help, he assisted me in all my purchases. His customer service was top notch.
Great customer service ,very patient with satisfaction granting delivery and quality furnitures.All thanks to Michael we are happy with our purchase, looking forward to our next purchase.
NEVER BUY ANYTHING FROM ASHLEY!! This chain is very UNPROFESSIONAL and disorganized, brought whole bedroom set from this store as I was in need because my new didn't had any furniture, I was given delivery date 3 weeks after and the saga continued, 1: Not delivered on promise date and postpone for 2 weeks. 2: Product came after 5 weeks of order but was DAMAGED 3: Called customer care and shop only to found they were helpless, then i was given new delivery date after 10 days. 4: Surprise surprise!! 2nd delivery also came with DAMAGED product 5: Went to store to complaint but as usual they are useless, now given new delivery date Now its more than 7 weeks still I am without bed............. Save yourself and don't order anything from Ashley
My grandmother and I visited the Ashley on Scenic Hwy and the salesman named Chris was very helpful and exceptionally knowledgeable and might I add, very patient with my grandmother. Thank you, brother.
I bought $13,000.00 worth of furniture last December 2022 and ask support for lose sewing area for the one of dining chair on March 2023. it has been only 3 and 1/2 months. But they said that it can not be covered warranty for worn and tears. This is not worn and tears definitely lose sewing area.
Good service! One of the better furniture stores for sure
Alex was such a pleasure to work with. Such a non salesy but "let me help you find what you need" approach. We loved that! It was also great that he was knowledgeable of the products, advised us of our military discount (which we were unaware of), and directed us to exactly what we needed. Thank you for making our experience great!
Michael give us excellent atention services
Michael was great and knew how to really understand my needs and delivered!
Michael was great! He was very patient and listened to our needs and wants. We appreciated his help.
Great experience, Alex helped us out and was very knowledgeable. He left us alone to shop but was around to answer questions and compare different sets we were interested in. Overall very pleased with the experience.
Amazing experience! Will was amazing and very helpful. If you have any questions or concerns about your furniture, ask for Will!
I stopped in to look at bedroom sets. One sales person greeted me, but was tending to another customer when I needed assisstance. Alex stepped in to assist me. He was nothing short of amazing. He was so patient in helping me with my bedroom and mattress purchase. He even got me to purchase $100 pillows which I absolutely love and they will last a long time. I even bought one for my mom. Thank you, Alex for a wonderful experience.
Great experience. Michael with wonderful customer service!
Not adequate merchandise. It was all black and gray. The staff was horrible. Not friendly or helpful. Very arrogant attitude.
Michael was wonderful. He was very patient and helpful. We definitely enjoyed having him help us find some good furniture!
Micheal provided excellent customer support and service. I appreciate his patience to help me purchase the perfect items needed.
Just like all Ashley stores, this place is awful and the sales manager is unprofessional and needs some lessons on manners. I would rather go to a proctologist named Dr. Hook or take an uber ride with Stevie Wonder than deal with Ashley Furniture. Garbage products made in communist Vietnam and even worse customer service. Buyer beware!
Michael got me everything I needed and was great, however after purchasing, customer service from corporate was horrible. Furniture not delivered on promised date, only received half a sofa. When calling corporate, they would always give the same response of “A manager will call back”. No one ever called, and I had to call multiple times to check status of delivery that was missing. I also was told I could return items that were not satisfactory, and it turns out this was not true. Again, more calls and promises, and I’m still waiting. Again, Michael is awesome and helpful. I would have bought more from him if the corporate and delivery wasn’t so terrible. But delivery and corporate are terrible and ruined the entire experience. I wouldn’t buy from them again due to the rude and poor service from corporate
Very Friendly and helpful. My process went by smoothly.
I am super happy with what we got for my Daughter. Michael was amazing! Give him more money!!!
6/1/23- First and foremost, my rating is based solely on the amazing service my mother and I received from Nick. My mom already knew which couch she wanted to look at when we arrived, and Nick swiftly located it for her. He didn't pressure us. He was extremely kind and really gave us our space to mull over our decision. He even provided suggestions when we asked him. We let him know we would take the weekend to think it over. 6/4/23- We returned to the store and requested to speak to Nick as he had been so wonderful the first time, we wanted to ensure we dealt with him for the sale. As consistent as ever, he was his friendly, laid back self and it was a great transaction. My mother is very excited about her new couch, and we're both grateful that Nick made it an enjoyable experience. My only complaint was while we were there, there appeared to be a woman from corporate who was loudly and constantly discussing operations/training with staff. I found it a bit distracting and unprofessional. I can't imagine why the conversations needed to take place on the floor in front of customers. Nevertheless, at the customer service counter.
After a prior not so remarkable experience with the company I decided to give Ashley another try. The team in Snellville truly went above and beyond to make this the most remarkable customer service experience. My salesman Will stuck by my side the whole time and the management team, Lisa, Nate and Dakota, made sure everything went smoothly this time around. Not only am I grateful, but my Mom was also pleased that I had a better experience with this team. Thank you all!! And heeeeey Ms Shelby!
Douglas Reese was a great sales rep! He was very helpful throughout the entire process!
Douglas Reese helped us today and I bought my dream bed mattress! He was so much help and informed my husband and I very well. 10/10 recommend coming to see him at this location. Thank you Douglas!
I purchased thousands of dollars worth of stuff in February. I also purchased a purple pillow and was told I’d be going home with it that day. After paying and getting my receipt a manager then told me that they were out of that pillow and they would contact me once they had it. I called a few weeks later and they still didn’t have it. Called back and they said if I came to the store they would give me a more expensive purple pillow. On our way there, we called to make sure Juliet was in, since she’s the one we’ve been dealing with and knows our situation. Juliet told us that instead, they would have my pillow delivered to us within the week. That was about 3 weeks ago now. Now the store isn’t answering and we’re out $100 pillow. We purchased in February and it’s now end of may and we still don’t have it. 3 months. I’m highly irritated that we’ve spent SO much money there (not just this purchase but throughout the years) and I can’t even get my pillow. And since we received the receipt that says we took it home, there’s nothing we can do but complain. So- with all that being said: if you purchase something, make sure if you’re supposed to take it home that night, that it is in your hands before you pay and get the receipt.
Alex was so helpful with getting me financed and helping me purchase my very first couch! He is very knowledgeable and patient. This was a great experience all around!
Alex my Customer Service Rep was amazing.. he was very patient & knowledgeable… Which made me want to purchase the furniture I was undecided about… Thank You Alex
I bought a home furniture that worths over 10k from Ashley just 2 months ago. Reported some of the defects in items i purchased right in delivery date. Waited over 2 month to get it fixed, no response. Asked for return ,they said our company policy doesn’t allow. I have never experienced such slow, unreasonable and frustrating response from any company before. I’m throwing away the stuffs with defects and highly advice to stay away from this company for furniture purchase.
Alex ,When I tell you was AWESOME 😎👍 I will be back to shop with him...If your looking for a GREAT PATIENT sells person go to ASHLEYS on Scenic and request Alex .I promise you want be disappointed all smiles on this end...
Great service! Alex Bogat was exceptionally helpful, professional, and knowledgeable. He helped us to find exactly what we were looking for. Will definitely return in the future!
Ashley furniture store in Snellville have the best customer service. Each representative are warm, welcoming and inviting. Michael was our favorite! He doesn't push you he just kind of let you do you. He's helpful, kind and meticulous. This is our second time working with Michael and will continue to do so in the near future. Thank you.
Alex and Quinn was so helpful..excellent customer service
Will was very knowledgeable and pleasant to work with.
Clean
Their selection of recliner chairs is really UGH. Quite frankly the store has a funky vibe to it, like they really don't care if you are there or not. Not overly clean either.
Good
Alex was amazing with his excellent customer service and very knowledgeable of the product.
Helpful
Great service and furniture selection
Alex was amazing! We got exactly what we came for! Great options and customer service!
Alex was very easy to work with and had a calm easy demeanor. Knowledgeable and took his time to explain without the in your face salesmanship.
This review is for my friend, Mahmuda Begum. I would give this store, and its customer no service, 0 stars if I had that option. Worst experience ever! Starting with Alex, salesman, who lied about calling within 72 hours for a complete return. He"forgot" to tell me that after it has been delivered, he has nothing more to do with it. Hey, he got his commission. The day it was delivered, a call was received asking if it was delivered and was I satisfied. I told her the furniture was not a good fit in my room. The next day, I called Alex to have it returned, and he told me I would receive a call or an email. I received neither. After almost a week, I called again and was told I would have to call the corporate office. They gave me the number to call and nobody answered. I called the store again and was given the same number, so I googled it. The associates of Ashley had given me the FAX number. While I was at work, my daughter called corporate and told them we wanted to return the furniture, and we needed it done quickly since we have a cat that might scratch it. The person made a note and said a call would be received. No phone call... I know shocking, right? Today I called and was told a technician would have to visit my house due to the furniture being damaged. Even after I told them it wasn't damaged, the person taking notes noted the message incorrectly. My daughter said we have a cat, and she was afraid the longer it stayed in the house it COULD be damaged. Now, the earliest a technician was available was April 25th. I went back to the store today to speak with the manager, and she just repeated exactly what corporate said. Then, she stated I could take pictures of the furniture and email them to corporate. Once they see there is no damage, they could approve the return today and schedule a pick up. When I restated what I heard her say, she backtracked and said with the pictures, the technician will not have to visit, but I can't say how long it will takes corporate to approve a refund and set up a pick up... maybe 2-3 days for them to approve the refund. There was no offer to have Alex apologize for his sales deception or any type of compensation for my time or the upset this has caused. Just, I'm sorry, but once it is delivered, it is out of our hands. Ridiculously unprofessional! DON'T SHOP HERE FOR YOUR FURNITURE!
My wife and I Experience with sale person Mr. Douglas was very professional.And his customer service was Excellent.
Awesome customer service!!
I am so glad that i went to Ashley to get my new sofa , specifically Ashley by Scenic Highway Snellville. The team was extremely welcoming, helpful, and kind. Will definitely make Ashley my go to spot for furniture shopping! . Big big thankyou to Douglas Reese & Lisa the manager. They were both extremely helpful and kind, i feel so blessed ! Thankyou so much.
Shuntay was an amazing sales person, she helped us out so much it was such a pleasure working with her!
Huge showroom with many different styles. The salesman was nice and patient
Michael was awesome and very helpful!
Nick was incredible! Extremely helpful and knowledgable about what's in the store. I had a great experience buying my sectional and end table and had a few laughs while doing it. Thank you Nick for all of your help!!!
Nick was awesome! I got everything I needed and more. Will definitely visit again soon!
Easy and professional
great service and very polite!
Michael was friendly, appeasing and knowledgeable. He has very good customer interactions.
We had a good experience
Nick was extremely helpful, great customer service!!
I am a repeat customer to this location. Every time I need furniture this and only stop. Always satisfied with product quality, price, and customer service. This store and it's staff never disappoints! Michael Hillary was a knowledgeable staff who made my purchase a smooth process
The guys we’re really helpful.
Nate’s service was spectacular can’t get any better if you need any help with service or sales visit this team they know how to treat there customers
Nicholas and sale manager Dakota were absolutely amazing, excellent customer support, great service and professional. The best!
alex got me right with a new mattress.
Excellent customer service go bye and see Nick.
Lost a customer here. I shouldn't have to take a trip to the store to find out about my purchase. I was tossed back and forward between the store and corporate because no one could tell me about my items to be delivered. I got to the store 2 days before the expected delivery only to find out that things were all wrong. This could've been avoided but I get a sense that they don't care. Canceled the order and they didn't even try to accommodate. Just purchased $4200 worth of furniture prior to this.
Michael was great service!
Michael Hillary was the best he had a lot of patience and gave us time to decide on what to do about what we wanted to do. You need more employees like him. Thanks Michael.
I have received exceptional customer service from Mr. Michael here at the Snellville location.... he has assisted me in finding the perfect furniture pieces making my shopping experience less stressful.. if you would like to receive top notch professional service, he's the man!!! Thank you Mr Michael, Shunta Kane
Nick was so awesome! He made this process so seamless! I appreciate him taking his time, giving us options and his expertise! I’m so excited to upgrade our space! Thanks Nick!
Michael Hillary was the best help Ashley has
Micheal was awesome.
We visited the Snellville location to purchase an updated sectional for our new home. Working with Alex was a pleasure. He was very personable, knowledgeable and attentive. Great experience all around!
Worked with Regina who was very pleasant, quality furniture.
Found all the things for a living room refresh. Great experience with Michael Hillary. Great stuff at a reasonable prices.
Jose was such a delight. He was very patient and helpful throughout our buying process
Shuntay was extremely professional and helpful!
I purchased the Ashley Extendable Dining Table, and upon delivery the delivery team noticed that the extension piece was defective. They reached out to an Ashley’s Customer Care representative who attempted to schedule a technician's visit for me to have the piece repaired. I refused that option because new merchandise should be functional upon receipt! This is not a used, antique table or the like! Thus, I requested a new table or a refund (and they could obviously pick up the defective table). I have received NO response from Ashley. The salesperson was wonderful in the store, where I purchased the table, but that's where the good customer service ended. If you have any issues with your furniture, Ashley may not correct the issue. Spending your money with this furniture retailer is risky!!!
Michael Hilary was amazing!! Great sales man with an amazing personality. I highly recommend him and this store!!
Jose was the best! I can't wait to use my new pillow and upgrade my baby girl to her big girl bed! ✨
Nick was super personable and helpful and listened to what we needed and wanted. His recommendations were spot on.
Nick is most Knowledgeable, courteous and personable each time I need is service
Jose was the best! He helped us get a new sectional for our upcoming family. Definitely coming back back in the next 2 weeks for matching side tables and a credenza! :)
Alex Bogart is simply the best! When I entered the store, he greeted me within a few seconds and immediately offered to assist me. He helped me find the perfect furniture for my son’s bedroom. Not only was he knowledgeable, but also very patient. He answered all of my questions and made me feel at ease with my purchase. I had an amazing experience at Ashley’s furniture store because of him. I highly recommend Alex Bogart when shopping at this Ashley Homestore location!
Jose did very well with our furniture purchase. Courteous and friendly
Jose was so helpful with helping me get my couch. So satisfied and such great service!
When I went to find a bed Nick made sure we were comfortable. Some that look nice and also he had a big smile and was ready to make an awesome sell!!!
Michale was great! He was very patient and informative.
Awesome service
Jose was excellent. He listened and addressed all our concerns to our complete satisfaction. He was very professional and a pleasure to work with.
Alex was great and helped me to get amazing furniture for my place!! I had an amazing experience!!
Michael is the good sales advisor and I believe good human being. People who buys the furniture please contact him, you will get good discounts.
Alex was great and helpful. Made this an easy purchase
Michael was absolutely amazing. Patient & attentive with absolutely no pressure. HIGHLY recommend!!!
Michael is so friendly and helpful!!
Jose is very knowledgeable and helpful. Thank you for a pleasant shopping experience.
Jose P , he’s amazing dude. Man he helped me find what I need to find…I recommend him helping you because he is very knowledgeable and helpful!!! ⭐️⭐️⭐️⭐️⭐️
Jose was awesome. Very patient while we made up our mind. We will only buy from him moving on. So knowledgeable and listened.
Jose Perez I really appreciate your assistance today.
I had a great experience at the Cumberland location with Nick as my salesperson.. He usually works out of the Snellville location but was working to help with the President’s Sale and grand opening. If you live in Snellville near Hwy 78 + Hwy 124 I recommend stopping in and requesting him as your salesman.
Jose Perez was an amazing sales person and Dakota was awesome as well! Thank you so much for all the help guys! Truly appreciate it!
Great store! Found a great deal on sectional and ottoman for living room. Go there and ask for Nick. Very good customer service.
Jose best service ever 👍👍👍
Good services, and thank you so much Michael Hillary for helping us.
It was very nice working with Jose. He was a very patient salesperson. Very knowledgeable of the product. He made the process smooth. It was a pleasure working with him.
Great customer service and timely manner because I knew exactly what I wanted and he got straight to it and I appreciate Nick and his kindness and knowledge...thank you
Alex Bogat was the best representative in all the stores I've been to in all of Georgia. Make sure to ask for him by name .
José the best!
Michael was very knowledgeable and very helpful. His professional demeanor is that of excellence. I’m very pleased with my purchase and will be back for additional purchases.
Nick and Dakota were great! The Stern & Foster mattress and Purple pillow deal we received was affordable and exactly what we needed. We’ll be back.
Jose is very professional. I didn’t feel pressured or rushed to make a purchase. I highly recommend him.
Thank you Lisa Garcia-Manor for all your help and for being so patient and kind to us. Grateful that you were able to solve my issues with my mattress.
Today I had a great experience in Ashley furniture with a sensational person her name is Lisa Garcia Manor very professional person, so kind, and helpful to solve our problems, thank you Lisa.
Finally found my perfect sectional. Thank you Jose for your help. Jose was very helpful and professional. Will definitely recommend to family and friends.
Mr. Michael is a great staff. He worked me through the process of making good choices, best frame bedding and great mattress. It's customer service approach is outstanding. He's a great asset to your company.
Michael was very helpful and attentive from the moment we walked in the store. He knew exactly what we wanted and helped us with our decision. Very good experience!
The sales manager Dakota was very nice. My sale rep Doug was extremely patient with us and while some of the items are a bit pricey they did work with me and my budget in offering some discounts.
Great service. Jose was awesome
Will was AMAZING! He assisted us with purchasing a sectional. He was patient, knowledgeable, and made our Ashley Furniture experience very pleasurable. Ask for Will!
Excellent Micheal hillary
We were looking for a sectional and headed into Ashley. Not only did we find what we were looking for, but we had a great experience. Alex was awesome! If you're looking at purchasing from Ashley, we highly recommend him as your rep.
Alex was great. Awesome customer service
Michael was amazing!
Jose’
WILL is an excellent sales rep. Services were awesome 👌 👏.
Please ask for Michael Hillary when you visit Ashley! He is knowledgeable and professional and very patient. You won’t be disappointed.
Michael's customer service and product knowledge was exceptional and I look forward to doing more business with him in the near future. Dorina Tent
Jose is the best!
Nick was great. Great product
First time at Ashley furniture and I'm impressed. Wide selection of beautiful pieces. Nick made my experience all the better, allowed me all the time I needed to design my perfect space. Thanks Nick.
Great service. Will was wonderful. He got me in and out during my lunch break.
Michael provided outstanding customer service. He went above and beyond, giving the best deal on my gorgeous furniture. I will back! Thank you!
Our guy was great
Good selection, great customer service.
Some of the staff has an attitude when you go to ask for help. I would chose a different location.
Go see Jose, very helpful and friendly
Micheal was a GREAT help with my purchase! Thank you so much
I love the service was so fast and Michael so very nice!!!!
Awesome customer service with Michael! He was patient and attentive with me! Definitely going to be a repeat customer!
Purchased furniture from Ashley's on Hwy 124 in Snellville. Worked with Jose and received excellent customer service.
Alex Bogat Wonderful representative answered every question and very patient. Thank You Micheal.
Shuntay was amazing and helpful. If you appreciate great service please ask for her.
Great service, good attitude:) very professional
Debra was very helpful in my decision of choosing out a dresser today.
Very helpful salesperson. Deborah was great!
Carla was great! Excellent customer service!
Michael was exceptional. Very friendly and helpful. Be back we'll
Our shopping experience in Ashley Furniture was wonderful. Our Sales Associate Alex was very knowledgeable and helpful. He made the experience quick & easy.
Alex, thanks excellent customer service and professionalism.
Shuntay was awesome! She was very knowledgeable and patient with me. Keep up the great work hun!
Doug was a peach!! Seriously, great guy and wonderful stories. Best, easygoing, furniture bit ive been to.
Very helpful! Great customer service. Michael Pillary help us out!
Alex was very helpful.
Alex was the best sales person I’ve ever ever encountered at a furniture store please ask for him!
Excellent! Nick was professional and pleasant he made my experience worth coming back.
Alex was awesome!!! He helped us find couches for our new sunroom. He wasn't pushy and was very patient with us.
Michael was so helpful and great to work with.
Jose was a very good sale person
I want to provide zero review ....One of the worst customer care... Bought a Dinning set... I selected one and was sent other ... corporate office says we will send the replacement in next 24hrs... store manager willn't agree seems soo greedy have wasted 100 hrs to talk to them and never find a solution... I strongly recommed to avoid this store and may be AShley worst customer care ... please make sure to take photos before you buy... once you paid you are struck...The table i recived is completely different and be ready to hear the marble is not made by us,the wood willn't be same all the time... store have high quality you receive is lowest quality...Lisa - manager if it is the dinning table you received to be in home please let me know if you accept???
Regina is amazing! Please see her for all of your furniture needs in Gwinnett. She stayed after store hours with my family and did not force a sale. She checked in on us during the buying process and is an all around amazing human being. I will only buy from her moving forward. Thank you Regina!
(Translated by Google) Michael was excellent in his sales management, he met all my expectations and I recommend him (Original) Michael fue excelente en su gestión de venta cumplió todas mis espectativa y lo recomiendo
I had a great experience in the store today. Shuntay was extremely attentive and helped me find the best piece for our needs. I will most certainly be back to make another purchase. Thanks for making this experience quick and easy!
Alex is awesome great customer service
Alex-helped me get what I needed for my room. Thanks!
Worked with Carla and Shuntay, they were great.
Loved shopping here. Jose was incredibly helpful, knowledgeable and patient with my two toddlers running around. Def come here for your furniture needs and make sure you work with Jose.
Amazing customer service! Mrs. Debra was such a great help!
The sales rep, Will is great and we had a very good deal on our purchase and our experience is pleasant.
Alex was amazing! Very professional, knowledgeable and kind.
Jose was great and helpful and so was Dakota. Great offer helped me save a good amount of money. Will definitely use Jose again!
Nick was very patient during my search for a living room set. I admired his knowledge and objectivity. I 100% recommend the Snellville location. Ask for Nick!
Very professional service. Nick was very knowledgeable and did everything to get us a good deal and the job done.
We love Nick!!! He's the best. It was so quick and easy. We'll definitely be back. If you come here all for Nick!!!
Lisa was so patient and helpful to us in finding what we needed. I can't thank her enough. Needed a sleeper sofa for my husband who is having surgery and needed to stay downstairs to recuperate, since he could not use stairs after surgery. Lisa was kind and so patient, helping us find one in stock since the one we were looking at was not available. We are grateful for her help in also delivering in time of bringing him home. THANK YOU SOOOOO MUCH, LISA! You are an asset to this company. Blessings. Will definitely shop here again when needed. Highly recommend this store for being efficient and being so helpful in understanding customer concerns.
Alex Was great in helping us find the perfect furniture. He stayed with us from beginning to end and there was a lot of us going back and forth from pieces of furniture within the store. He was very patient with us and we were very appreciative!
Alex was great assisting me with my purchase! I'm am a very happy customer.
We were overwhelmed with the great selections Ashley's provided that went with the color scheme for our living room and dining room. Micheal was such a pleasure to work with and he made it easier for us to choose a selection. His customer service was outstanding and we will definitely use him again when we return. We've had great conversations outside of our home furnishing experience and he was such a delight. We had an opportunity to speak to Alex as well and our overall experience with both of them was outstanding!!
(Translated by Google) Excellent variety of furniture and extraordinary attention from Miss Jazmin who attended us (Original) Excelente variedad de muebles y una extraordinaria atención por parte de la Señorita Jazmin quien nos atendió
(Translated by Google) Excellent attention, we love our salesperson Jazmín. The atmosphere is spectacular and the selection of furniture wonderful. (Original) Excelente atención, nos encanta nuestra vendedora Jazmín. El ambiente es espectacular y la selección de muebles maravillosa.
José and Dough great customer service, love shopping here
Jose was incredibly detailed in his explanations which I appreciated. After going over all the features we were confident that we could make the best decision on which matress we liked most. He also helped us choose some nightstands we would not have known they had because the ones we really liked we ended up finding online! He made the entire process easy and smooth and we will definitely return just because of his great service!
Jose was amazing! He helped us to find the best mattress for our budget! If you get to work with him, you’re in great hands! Will be back if any future purchases are needed!
Nick was great! Very helpful, but not pushy.
Was Served by William Kaye. Salesman was very knowledgeable on his product and executed process flawlessly. I will definitely do business with him and Ashley Home stores again.
I came in with what I wanted in mind. Michael was very courteous and a pleasure to work with. No pressures on getting anything addition. Service was quick. I left pleased and excited for my delivery
Looking for a mattress, salesman Michael, knowledgeable and best of all focused on our needs. Bought a Temper-pedicure.
Furniture shopping is so tiring, last stop Ashley’s in Snielville. What a way to end the night. Was greeted by Regina and she was so informative. I WAS looking for a bedroom set. She was very patient and walked with me and answered all my questions without hesitation. All the employees were friendly and high spirited. I will definitely be back to furnish the next room on my list and recommend this store to all my friends and family. Oh and the bedroom is absolutely beautiful!! Thank you Ashley’s In Snielville.
Alex and Lisa were absolutely outstanding !!! Very attentive, patient, and accommodating !
Never get something from this Store, has a bad delivery service, it take a long time, items came incomplete! When you need someone give a resolution, there’s nobody can help to solve the situation: for example: Once the problems starts: you go online says, call to the store, you call to the store and says: it’s not me, it’s warehouse (i don’t have any contact of warehouse) sellers: I’m just the seller I can doing nothing. the worst service ever. They only want your money, if you receive or not your items, they don’t care. PLEASE DONT WASTE YOUR MONEY AND YOUR PRECIOUS TIME HERE! Read and trust all their bad reviews because IT’S TRUE! 👌🏻👌🏻👌🏻 UPDATING: This situation was solve, finally I could have my money back, thank you.-
Jose was great and helpful and he is also patient ! He is a great employee.
I was helped out by Jose , he was very helpful and made my experience very well , I will definitely be recommending people to check them out at Ashley furniture.
Jose was super talkative and very good communication skills he helped us out a lot with our needs.
Alex was great! He explained the benifits of each mattress and I ended up with a great selection.
Mr Douglas was patient and kind. Made sure he showed us as much options to be happy with our decision. Thank you.
Jose was professional
Alex was so incredible in the process of helping me buy my couch and was so informative throughout the whole process!! Highly recommend Alex when shopping at this Ashley Furniture location.
Josse was helpful and friendly. He did a great job with my purchase.
The salesman, Will K, at this store is amazing! If you want great customer service and great prices, this is the place to go! I went looking for a new mattress and found MY PERFECT MATCH! As we went through every single one, bed by bed, minute by minute.... The purple mattress was the one! Will was very patient and went over every little detail, got me the best bang for my buck! Even got the pillow to match. I'd recommend this place 10/10 times! Thank you, off to dream away in my new bed!!
Alex our salesman was very knowledgeable and did an amazing job on helping us get the right purchase mad. Go see him and you will not be disappointed.
Excellent experience! Came in looking for furniture for my mother in law. Alex greeted us and asked if we needed any help. He gave us our space but was there to answer our questions. We left to go think about it and came back and he treated us with the same great service. We couldn’t be happier with our experience and highly recommend Snellville Ashley Furniture just be sure to ask for Alex!
We purchased our family room furniture for our new home at Ashley’s today. Besides the beautiful selection; Alex was so knowledgeable and helpful. I also found reasonably priced bedroom furniture for my kids.
Alex Bogat IIII was excellent. Very knowledgeable and not a pushy salesman. Definitely recommend asking for him if in the market for furniture.
Alex is a great salesman. Helped with everything. Explained the deals. Gave us good service
Jose was amazing very knowledgeable on all the furniture
Very friendly Sales Consultant. Sale price was in my range. Very pleased with my purchase.
Alex is THE man for customer service
Worked with Alex. Easy process, he was very helpful and helped us with our purchase. If you’re coming to Ashley’s definitely ask for Alex. You won’t be disappointed
I came to Ashley this afternoon not knowing what type of mattress I wanted to purchase. Alex was absolutely awesome and knowledgeable. I am very please with my purchase. Horray for a good night sleep. Thank you Alex!!
Alex was awesome great service
The manager Fran and the sales rep Yasmeen have an excellent customer service! Thanks.
Update: So, a couple of days after posting my Google review a received a call from Frankie, one of the managers at this Ashley location. He was extremely apologetic about my experience and was eager to resolve the situation. So, he had scheduled a service tech to take a look at the furniture that I was having an issue with within a couple of weeks. Then a few days later he called me back and again apologizing said he had spoken with his manager, and they were going to replace my furniture. So, a few days later I have received the new set and I am very happy. It is unfortunate that it took writing a review to get my problem resolved but at the end of the day Ashley furniture made me a happy customer again. Thank you, Frankie, for your assistance. Original: I have purchased thousands of dollars of furniture from Ashley Furniture however trying to get anyone to respond to the poor quality of their product is impossible. I have filed claims online, I have gone to the store and still no one can seem to help me. I had taken these pictures after having these in my house for 6 months. I live alone and hardly use my living room and yet the set looks like its 10 years old. I will never give this company another dime of my business.
The selection was very good. However, the salesperson made it seem as though the 5-year protection plan was part of the cost when in reality, it was a separate cost. I didn’t realize it until I got home and looked at the final receipt. This isn’t right and should be told up front that it costs $389.
Alex Bogart is the epitome of outstanding customer service. He provided quick and efficient knowledge and answers to all my inquiries. He allowed me space to browse and was always available if I had questions. Very courteous and kind. If I could give 10 stars, I would. Thank you Alex for going over and beyond.
I worked with Nick Harris. He was very helpful and courteous which allowed me to have a great buying experience
very professional and didn't try to upsell
Terrible experience!Incapable representatives. Exaggerated waiting times.
Alex was an extremely helpful salesman Extremely happy with service will definitely be going back.
Essence is a great energy to be around. She is always looking for us and our needs showing us all the options answering all our questions and even letting us know her person favorites that are in stock
Shopping at this store was a good experience from Essence and her manager. I hope the delivery and assemble of furniture in 7 days we’ll have the same experience .
Essence was excellent she knows how to give you the space you need to look around but is conveniently available for questions & service / sales .
Nate in customer service was exceptionally helpful and just amazing. Thank you
Waiting all most one year and send delivery broken items I don't know why???
Had a really good Sales Rep - Thanks Nicholas H. for everything!
I put in a request for a refund in the store. I received all the paperwork for the refund. I waited 10 business days for my refund and did not get it. I get bounced from phone line to hold music upwards of 45 minutes each time I try to call. Highly unacceptable when people spend thousands of dollars and cannot even get a refund. I was told the request was never put in properly so my refund had to start over. I have called my bank to dispute the transaction along with a BBB complaint.
Worst of the worst. Paid for furniture, didn’t receive it. Spoke personally to store manager who promised it would come following week. Got scheduled confirmations in email and text , they even called me saying they are 10 min away. no one shows up. this happened 4 times!!!! buying from them means may or may not receive products for months and wasting your days waiting for delivery. One of the worst furniture buying experiences of my life.
It was a pleasure coming into Ashley Furniture with what we need and want and less than 15 minutes find and have that satisfied! It was even more of a blessing to meet Sarai who made our Ashley experience such a pleasure and will look for her when we come. Thank you for being very hospitable and well knowledgeable of the business and making customers feel at home!
I will never purchase furniture from Ashley ever! I purchased an extra large TV stand on 8/7. My sales associate Eric P. from the 2535 Piedmont Road Atlanta location has been no help. It seems that the customer service stops after you have made the purchase. The sales associate said the product was available for delivery on 8/11. I waited all day and finally called the customer service department only to be told that the product was damaged and will be rescheduled for 8/13. On 8/13 I received an automated phone call stating my furniture is on its way. On 8/13 again, my furniture was not delivered. Again I called the customer service department and was told it was backorder and showed a delivery date for 8/18 funny right? Well, 8/18 came and went and no furniture. Again, I called customer service it's now scheduled for 8/27. Well, surprise surprise no delivery. Please keep in mind that every time I call Ashley, I am on the phone for 30-50 minutes listening to absurd voice messaging. I have sent numerous text messages and have called my sale associate Eric P. Text messages on 8/13, 8/18, 8/22 and 8/28. I again called the customer service department and requested to speak with the store Manager at that specific location. My call was cold transferred to a Manager (Cal) in the Marietta location cell phone. Funny! After explaining to Cal what happened he stated that he will follow up and apologized profusely. Only then did I receive a text message from Eric P. stating he was sorry for the delay and that he's been trying to figure out what is going on with my order and that it is showing on the truck but it has been saying that for a week and that it may be a system glitch and that he will contact the warehouse asap to get this resolved. On 8/29 I followed up via text requesting an update, no response, 8/30 another text no response. I finally text him stating that it seems that he is unwilling to help me and that I a requesting a full refund and that I will no longer do business with Ashley. I got a response from him stating that there was nothing he can do. They have reached out to the warehouse and have not heard back from them. I did not respond. As of right now, I have been holding waiting to speak with the store manager for 1 hour and 7 minutes. It’s obvious that they don’t care and I guess I would be more forgiving if I received a follow-up call. Every time I called Ashley Furniture Store it’s valuable time I can never get back. Customer service should be the core of every business. There is absolutely no reason why I have to call and stay on hold for 30+ minutes to get a status update. I think going forward I will take my hard earn money to another furniture company that values its customers.
My family and I went to Ashley’s Furniture Store in Snellville and was greeted by a wonderful salesman name JR, who assisted us by sharing info and answering questions we asked him and we left there after purchasing an awesome living room set.
Awesome great customer service.
Staff was very friendly. Took time to look on their tablet to look for a headboard for a set I bought 4 yrs ago.
Horrible business, quoted me a price for a set(price was also on the sign)told me they had everything in stock, the day before I had to call to find out it won’t be here until 2 weeks. I move in my place tomorrow. Also, they forgot a dresser in my set and wanted me to pay extra when I was quoted the price for the SET. Pls don’t spend your money with them. Regina has no idea what she is doing and customer service is bottom of the barrel. Go anywhere else!
We came in looking for some new bedroom dressers. We left with a new living room set and several new dressers. JR Ragon was so helpful and walked us through everything. We never felt pressured like so many sales people will make you feel. This was truly an enjoyable shopping trip and can't wait until we come back in and shop for additional furniture with JR's help!
Carla was absolutely amazing! She was not pushy at all and made our buying experience very pleasurable. She was extremely knowledgeable. Thanks Carla!!!
Beautiful place 😍 lovely people. J.R., Frankie and miss checkout lady was lovely. Approval was fast and so many items to choose from. I'd recommend this place to anyone!
HORRIBLE! You're better off buying furniture at a garage sale before giving a dime to this company. They are happy to help you spend your money, but that is the extent of their "service." I have been trying to get a replacement door for a cabinet for over two months. I even said I'd gladly pay for it. The store manager has done nothing more than "send an email" to the shipping department I guess to get status. Then he "will call me back." When I call back days later, because you know he's not going to call me, I'm told he hasn't heard back. That's the extent of service at this garbage company. No willingness to help. No desire to find solutions. The customer service employees offer no help either. No one at this company, from bottom to top, is willing to do anything but take your money in exchange for low quality furniture. I'm sure now there will be a response to this review about calling to discuss the matter for a resolution. I've been doing that for weeks. No one is interested in helping. Any response here to offer resolution is simply to try to save face.
Had a great in store experience which has turned into a terrible delivery experience, scheduled delivery, confirmed my address, waiting for my product on delivery day.... never arrives, call the store and they have moved my delivery date out a week+ with no communication that the date had changed. Save yourself the hassle and order directly from the manufacture, you'll get a better deal anyways edit.... order arrived at the later date... you all sent 1/2 of my bed frame! Kudos to my delivery team for being cool. I will not be ordering furniture with you all again. You all deserve worse than a 1 star on this transaction. edit 2.... second round of my delivery, sent an open box that was missing the hardware necessary to put the bed frame together. Refused to go get me another one that day and set up yet ANOTHER delivery date. Last and final chance or I return my $6000 order, good luck tomorrow
They continue to get our order wrong! It took 4 deliveries to get a chair and a dinning room table 🤦🏾♀️
The sale guy included extra cost in our invoice. He argued that he did not need to ask for our agreement to include the extra cost of assembling the sofa. He did not apology until I pressed on it. He seemed to try to make money out of unawared customers. Refund takes a long time and efforts to contact customer services. Like the product but not the sale services.
Alex at the Scenic Highway store was so helpful! He helped me find exactly what I didn't even know I wanted! I could describe my decor and how I wanted my guests to feel at my home, but had not been able to find what I wanted. He helped me so much. He even let me pick up plants and other accents from around the store to stage the furniture I was interested in. Needless to say, he got my business and I cannot wait to get my new furniture home! Alex is patient, professional, kind and knowledgeable. Thank you!!!!
Alex was great! He helped me with my purchase, everything was quick and easy.
JR was very helpful and patient!
Great customer service. JR.
Had a lovely experience with Robert. He was very helpful and knowledgeable with all of the furniture.
I have been waiting for almost a year for a refund check, I didn't gain traction with the company until I threatened a civil action against the company to get my money. In final days of refund or filing suit.
Alex B is very professional and knowledgeable. We would give more stars if I could. He gave us a great deal. He made us love Ashley furniture.
Came into Ashley’s Furniture today, looking for a chair to go with my living room set. Alex B. was amazing
Me and my husband had a great experience with Alex Bogat today at Ashley Furniture. He was very patient and helpful. I definitely recommend Ashley Furniture
William was great. He greeted us at the door and took us directly to the type of relicliners we were looking for. He was very personable and made the whole sales process quite pleasant. I do not like he said we were eligible for a $90 gift card. We never received it, called William and he gave us phone number for the fulfillment center. After emailing the fulfillment center 3x they finally got back to me and said Ashley Corporate never authorized the gift card. I do not like being lied to about the gift card. It should not be up to me to chase it down. Poor customer service. I was impressed with the delivery team. They were supposed to come between 8 am and noon but they texted me at 6:30 and said they were on their way. They arrived at 7:00 and had the recliners assembled and ready by 7:15. Pretty amazing!! I recommend getting the more expensive delivery service, it was well worth it.
Carla was awesome! She had great customer service and was helpful every step! We truly appreciate her service and helping us find what we needed! Overall, best experience to date.
A four month wait for our table and this is what we get. New one on back order, another 3 month wait. Not to mention our chairs came without support bars, we are still waiting on those. And..our couch was delivered wrong as well...the sectional was backwards. Over $4000 dollars and we have nothing to show for it. So disappointed.
JR provided the absolute best customer service from the time I entered until I left the store. He was prompt, pleasant and extremely knowledgeable and helpful.
Alex Bogart!! He was so helpful and amazing to work with ! Thank you for making this such a painless experience amazing customer service.
JR is very helpful, very professional, I highly recommend his service!
Easy experience. Non pushy sales staff and very friendly. Alex informed us of our options and professional completed our transaction without attempting to upsell us. Very nice
A young man went resting if feet a little too hard broke the front stretcher on my dining room chair, I went to Ashley Furniture in Snellville and the lady at the desk was very helpful in supplying my with the part, which made the young feel a lot better Thank You Ashley Furniture
Chimmy was absolutely positively awesome
Excellent experience!!! Alex Bogart was a huge help!!!
Alex was very professional and patient with us while we decided on what sofa we wanted. I highly recommend him for all your furnishing needs at the Snellville location. Thanks Alex
JR was fantastic with helping us find what we needed, Great customer service!!!
Just dealt with a employee named Lee, was very informative and very nice!
Ashley’s Furniture is so rude, disrespectful, and most unprofessional place I’ve ever dealt with. I purchased a mattress last week. On Sunday morning I get a phone call, which woke me up, of a recording wanting me to confirm the delivery. I confirmed and an hour later I get another phone call wanting to confirm the delivery. The mattress was to be delivered on Monday between 10:15am and 2:15pm. I was yet again woken up by a phone call at 9am informing me that the mattress was going to be at my doorstep in 15 minutes. I got up and got dressed, 10:30 cones around and no mattress. I called the distribution center and the rudest person answered the phone and I was already in a bad mood so I hung up and called again. The second call was a bit more helpful, but the young lady told me she would call me back as soon as she spoke to the delivery driver. She immediately called back and informed me they would be at my residence in 25 minutes. Here we are at 11:30am and no mattress. I then decided to cancel the order. I drove to the Ashley’s in Snellville where I purchased the mattress and the manager didn’t even apologize for the inconvenience. At 2;35pm I got a phone call from the delivery driver letting me know he would be dropping off the mattress. How do you have your customers waiting and waiting and then you wanna drop off the mattress after the time that you said you would deliver it? Very unprofessional, very rude, and I will never again step foot into an Ashley’s Furniture store. I would never recommend Ashley’s to anyone. I cancelled the order before noon, and the delivery driver was never informed. You guys need a better way if communication with your delivery people. And now I received an email from Ashley’s wanting me to email them to see what they can do to make the situation better. And to be honest there is nothing you guys can do to make this better. I’ve already found the same mattress I was going to purchase from you guys and I found it for less than what you guys are selling it for. As I stated before, I will never purchase anything from Ashley’s Furniture. I feel sorry for the customers you guys have because no one should have been treated this way. But as long as Ashley’s get the customers money, that’s all that matters. Ridiculous.
On my approach to the store representative (Will) he had a excellent approach and delivery. He explained everything clearly and distinctly. It was a good visit , and I accomplished my goal.
Alex helped me find the perfect mattress. I walked in a happy customer. He explained everything to me. With his help I was able to choose the perfect mattress. Thank you!
I had a terrible experience with Ashley's. I purchased a tv stand back in November. Was told it would be delivered to my home in March. March came and went and nothing was received. When I called to ask about my furniture, I was told the date was pushed to April. What upset me was I received no type of phone call or notification from anyone informing me about this. April passed and I still did not receive my tv stand. I finally called last week and I was told I refused the item?? By this point I was furious. I asked to speak to the manager TWICE and NEVER got a phone call. I would love to know who said I refused my tv stand that I've been waiting six months for. In addition, when they told me that I "refused it" they said "you're welcome to come to the store and pick it up."' Why would I pick up an item I paid for to be delivered? Customer service didn't care about my issue, nor anyone in the store. I could tell they were just trying to get rid of me. I have yet to hear from corporate, and i doubt I will. I ended up requesting a refund and I'm just waiting on that. I asked a sales associate if I could be given some type of gift card for this whole ordeal. What was their response? "A manager will get back to you about that" This company is a joke. Never shopping here again and would not recommend anyone else to. Unless you want to go through what I went through.
I was having issues online and came into the store to see if I could get help and I ran into this gentleman. Alex P. immediately pulled out his iPad to begin to help me as the product wasn’t in the store. He went above and beyond to deliver customer service as several glitches were occurring. I ended up purchasing additional items because of the quality of service that he delivered. If you want no pressure quality salesmanship, then Alex P located at 2059 Scenic Hwy in Snellville, GA, is where you need to go.
Alex Bogat was awesome. He was very thorough explaining the benefits of the different options while keeping our best interests in mind. Great customer service.
Alex Bogat - Great customer service!! We will be back for sure!!
We couldn’t be happier with the service provided by Alex B.! He was knowledgeable and informative and not pushy - a truly pleasant sales experience.
Alex is an excellent sales representative. He is very knowledgeable of the products.
I had a very pleasant and professional experience. JR was extremely knowledgeable and patient. I will definitely recommend Ashley Furniture to my Family and Friends. Carolyn Phillips
Very friendly and professional trusted advisor, JR helped us obtain a queen sofa bed we were searching for. We are very pleased with his service.
Alex Bogat was very informative and helpful with the service. I have to come back and visit the store again just for his service.
Alex Bogat was a awesome sale guy that really helped us out with some furniture, good experience.
Alex Bogar was excellent! He did a great job! Experience was great!
JR was great helping me today will be back!
Had a great experience today while shopping. Alex Bogat was very helpful, professional and thorough!
Alex was absolutely amazing! He was patient and very knowledgeable. I will definitely be back!
Our sales agent Alex Bogart was very helpful and not pushy. He was friendly and was able to get our recliners scheduled for delivery in 2 days. We just got them and the delivery crew were quick and professional. Love the chairs.
JR was wonderful great customer service and not pushy! Need any furniture ask for him
Great service. Very fast and efficient.
Great experience! Easier than expected! See Regina! She was great!
Here is an update to my review 7mo ago (still waiting on our furniture btw) though we had outstanding service by Regina our sales agent, This sales experience has been the absolute worst. We JUST received HALF of our order a couple weeks ago and the bed rail broke the first day. Nate the manager at the store was very helpful and was able to get us a replacement rail a few days later but again..waiting on the rest of our order that we paid for in full 7mo ago. We've called and spoke with Justin who was less than eager to assist. We've reached out numerous amount of times and got all different dates of delivery expectations. I just hope we get the rest of our delivery this month. Ashley was only willing to compensate us $100...compared to the $3k(+) and time spent on this whole ordeal. I will NEVER use them again and I will be SURE to reach out again make sure someone in Corporate knows too. Very horrible experience
Although the current shipping situation has been tough for everyone right now due to Covid-19, these five stars go directly to Carla! She has been amazing to our entire family throughout our difficult search for furniture! Hands down Carla is the best sales rep for the Snellville location and I am so thankful for all her help and support! We will be back to shop as long as she is there!
Carla G. Was absolutely the best..I had the hardest time trying to figure out which of the wonderful items she showed me was going to work for me, but she made it easy for me to understand all of the features and prices and in the end She was able to give me everything I was looking for, for the best price I could find. I went to look at so many different stores before I found Ashley and no one treated me with as much care and. Compassion as Carla G. I wish everyone was as helpful and kind as she is…the world would be such a better place to live !😀👍😊😎🤗👏
Walked in today and took a minute but an Amazing gentleman by the name of Douglas Reese came up and offered help and was able to purchase and he gave awesome discounts!!! Thank you so much for your kindness
Salesman Will K was really helpful and very welcoming. He helped me find the best deal and best furniture for my home. 5 STAR review! Recommending we all go to Will at Ashley's! Thank you for all your help.
Ask For Chimmy. He was beyond fantastic and answered every question. It was nice to go into a store and not be hounded by sales people. He let my husband and I wander around and try EVERY sofa, without being over the shoulder. But he was always close enough to answer questions and concerns. Best experience to date furniture shopping.
JR Ragon was fantastic.
JR Ragon was great
I've given Ashley two opportunities, and both times were extremely disappointing. The people in the store are helpful and polite when it comes to helping you spend your money. After that, don't expect anything. Their distribution department has no respect for your time. Their delivery personnel have no respect for your property. Their customer service department is only there to give a meaningless apology. I have received damaged furniture. My storm door was broken. I stayed home to meet delivery people and the day was changed without even telling me. Don't waste your time or money with this company. The overall quality is lacking anyway. To be fair, I should've learned the first time.
Customwr Servixe is poor from the supervisor down. 2nd time i purchase an item order that is said to be in stock and at the warehouse and then get a call that the delivery is rescheduled for like a month out. Crazy delivery staff is even worse.
Alex Bogat was really helpful and very welcoming. He helped us find the best deal and best furniture for ny home. Will be back and recommend to go to Alex. Thank you for all your help.
First time buying from Ashley furniture. I guess because of Covid, my experience was really bad. Vow never to shop there again. Product came after months with a problems. Called and was on the phone for over 53 minutes. When someone finally answered, she place me on hold for ever. Had to drop the call, stop at the store. Few weeks later, they sent for the product. Weeks later, they delivered a new product that has another problem. Last month I got tired and asked for my refund. They said it will take 15 to 20 days for me to get a check. It’s been 31 days today. Called and schedule a call back time. Then I was told they will resend another check because they are not sure what happen to the first one. So I have to wait for another 10 to 15 days was told. I am done with them and will not in my right mind refer a friend to shop at this store. It’s been a night mare dealing with them.
It was great!! The representative Yasmeen was very helpful and patient!! Great experience overall
Very Good saleperson but very slow ordering process. Multiple copies, slow printer
Very nice products. Good service from their rep. Prices within reason. A bit of a wait on product availability but seems to be the times we are living in. Stop in. Worth the trip. Added some pics of unique pieces of personal interest.
Sales associates were great.b
Regina Williams was awesome!
My first experience at Ashley HomeStore was by far NOT my last ! This store is beautiful and well stocked with choices of furniture for all rooms. We had an excellent experience with our Trusted Advisor Lemonie Covan. He's caring and very professional. His first concern was our NEEDS, not just what he wanted to sell us. I whole heartedly recommend you see my new friend Lemonie and let him help you with your needs.
JR is most helpful. The couch a d chair are exactly what I needed
Great customer service.Especially with a young lady named Shelby. Shelby call me multiple time and make sure that she kept us updated with the process. Getting me and husband a new bed. Happy Holidays Shelby!!
Carla and Justin were both very helpful, customer service friendly, and professional. Definitely a top tier experience working with them both!
Lemoine and Douglas are both 5 star salesmen. Got me in and out in a flash and gave me great deals and excellent design advice for furniture for my entire home. Highly recommend this Ashley location!
Came to the store to see what’s was going with my order and Ms Lisa Garcia took excellent care of me and my order issues!! I definitely will come back in the future!!
Alex was a good salesman.. He was able to help me achieve my goal in a timely fashion and at a good price.. I’m recommending Alex to all my friends and family
Where do I begin? My experience was like visiting Santa's wkshop. I was greeted by a very friendly young man named Chad. He asked what we were looking for and pointed us in the right direction but never bothered us. He kindly waited for us to call on him. I could go on about the product I bought as to how much I love it but this review is strictly for Chad! Anyone looking for a great shopping experience go see Chad at Ashley Furniture in Snellville!! He makes you feel like your his family and you're all out shopping for him. He's enthusiastic and excited that you're buying yourself something. It had nothing to do about getting a sale. He's in it to spread cheer to all who walk in that door and give you a stress free buying experience. He went beyond the call of duty. Researched the best price, compared products and advised on which would benefit us better. ie..we had a choice of two nightstands. 1 or 3 drawer only $17 comparison. He pointed out the plugs and USB on the 3 drawer which is well worth the extra $$. Bottom line..if I had him as a son, I'd be very proud of him. He's a true gem with a big heart and extraordinary gift of public relations. GO SEE CHAD!!!
Chadwick is amazing his salesman ship is top notch...you will not be sorry you made a purchase at Ashley HomeStore..thanks Chadwick
Mr. Douglas was incredible, he was very helpful for us to find the perfect set for our living room , I will shop again at this store because they all have been amazing including the manager , I did shop here few years ago and everything went smooth same thing yesterday, thank you!
Douglas has been very helpful, he is very professional and patient on helping us to find what we need , in the same time the manager was great too!
I have never been so disappointed with any kind of store like this before the worst store that’s ever existed with bad services and bad deals!
We were greeted by JR , he was awesome very helpful and listened to my wants ( the wife )! We were not planning to purchase on the day of but he was so helpful we couldn’t pass it up ! Did I mention it was his second day on the floor ! But they were all helpful thanks JR, Nate , and Lisa!
Mr. Douglas was very helpful, sweet, diligent, and gave me great customer service today!! I’m very grateful that he was able to help me today!!!
Ms.Regina was awesome. She took care of every question we had and we were very well taken care of! Thank you so much we love the decision we made with the furniture set you helped us pick out!
Great customer service. Very patient and broke down all the prices.
(Translated by Google) Excellent attention and service (Original) Excelente atención y servicio
Great customer service from Lemione.
the furniture way not what expected for the dresser and nightstands. Some of the drawers stick when closing them. other than that we are happy with our purchase.
Regina was awesome, didn’t make us feel pressured and was very thorough! Very good options in furniture. Will definitely recommend to family and friends!
Mr. Reese was very helpful. Explained pricing and delivery expectations right off the bat. Let us look with no pressure. Made himself available for our questions and completed the sale to our satisfaction.
I had such a great experience here today. I bought 2 nightstands here today and my mom bought a new coffee table and we can’t wait till they arrive! Chad was such a great help. He was a very nice and a professional sales associate that we had there. I HIGHLY recommend Chad as your salesman when you visit this place!
Great service except for one loud mouth sales rep who refused to follow CDC mask guidelines during this pandemic. Somehow shouting to customers without a mask during a pandemic does not seem like a great idea.
Alex was very helpful and knowledgeable about the furniture. When you are looking for furniture stop by Ashley and ask for him!
Regina is the salesperson to ask for. She let us look around, until a few sofa sets. When we finally found what we wanted Regina was all set to help. We were in and out in less than an hour! Don't forget to ask for Regina truly was friendly, easy to work with,she knew everything and helped us and it was so very quick.
Do not buy from this place. This place is a scam that needs to be investigated. Purchased a bedroom set for over $5000 and when the furniture did not arrive on the delivery date , called and they said they will not be able to deliver until January!!!! Ordered on September 1st. Did not notify me at all, sold my existing furniture in anticipation of the delivery date. Litigation coming Ashley! Oh and if you experience anything negative they will do nothing to resolve! Want proof? Go through the reviews a posted right here and you'll see the owner only replies to positive comments and does not even make any attempts to address customers that he's ripped off and have had a bad experience.
I recently bought a sofa and loveseat from Doug at the Snellville store. Doug was fantastic he went above and beyond for me. He worked with me and showed me numerous choices he also made several measurements for me before I made my selection, I also felt like I got a great price. The two delivery gentleman that brought my furniture were very polite and professional. I am very impressed with everyone involved and I’m very satisfied with my purchase. Thanks again to Doug for going above and beyond.
We loved every bit of our Visit in Snellville, GA today. Mrs. Regina was extremely helpful and knowledgeable about all Ashley has to offer. We knew what we wanted when we came in and she helped with any questions we had! Would definitely see her again!
I came in and needing help finding a couch for my new place, Regina assisted me through the whole process. She was friendly and welcoming as soon as I walked in. I do plan on coming back to purchase more items from this store.
Great experience, found everything I was looking for and more. Regina was knowledgeable and extremely helpful.
Ms. Regina Williams, represented Ashley Furniture impeccably. She was patient, knowledgable and helpful. I appreciated her excellent customer service. Thank you! Jennifer Kirksey
Douglas Reese created an amazing experience for me today! He was so patient and professional with me during my shopping experience. He answered all my questions and provided the best customer service experience for me today! I will continue to shop here and only ask for Douglas! Thank you for your service!
Lemoine was the sales associate that helped me with a bed and Matt. He was extremely knowledgeable, patient and friendly. Awesome job!
Lemoine was prompt and helpful! Great experience during my store visit!
I visited the store over the busy holiday weekend and I had a wonderful experience. Alex helped my mom and I find exactly what we were looking for. His level of patience was amazing! Once we decided on our items we were then introduced to Lisa to check us out. She went above and beyond to make sure that our new furniture would fit based on the dimensions, and she worked with us on the delivery date (still keeping my fingers crossed). Whenever I am in need of new furniture, I will definitely go to Ashley's first!
Sales person Regina was outstanding. This is my second visit with a purchase from this same person. When I make my next buy....I will look for my same sales person.
Great customer service Alex Bogat!
Alex Bogat was exceptional! I had an idea for my new home and after many trips to furniture stores he was able to make my vision happen!! Wonderful customer service.
Alex bogat was very helpful and took time to measure everything that we ask him to after looking for a sectional we found the perfect one for our big family thank you so much
Great experience at this location. Tried different competitors stores and didn’t receive as much attention or help as I thought I would get. Alex was helpful in locking in great deals and I’m coming back for extra stuff.
This man right here Lemoine Covan is the Goat and when I say the Goat the Goat of Goats we bought all of our furniture and he was so outgoing and nice and just all around fabulous. This should be the standard the Ashley hires at there is no doubt he is one of the best in the company if not the best want a great deal see him
Great customer service. Super helpful ! Alex Bogat is very personable. Thank you!
Lemoine was a superb salesman ! Very friendly and very supportive and helpful ! It was an awesome experience ! This is the first time we shopped at Ashley and I Am sure that we will come back to the snelville location just for the good service we got today !! He rocked !
Yasmeen was very helpful! She showed me more than what I expected , so decision making was easy. Thank you!
Absolutely horrible experience. They messed up a few orders of ours that we ended up having to cancel because of all the mess ups. They can’t even get an address correct and deliver to the wrong address. Waited on a piece of furniture for months and then it got delivered Damaged. Ashley’s movers damaged our brand new home. They still haven’t fixed ANY of our issues. They have scheduled pick up many times for the damaged furniture and never come. So we are missing work days and they keep moving the date. So unprofessional and so disappointing. Don’t waste your time here. They don’t care about the mess ups they make. I never leave reviews but this has been MONTHS of mess ups.
My husband and I were greeted immediately by Regina. She was gracious and offered her help but also space to look around but find her if we needed anything. We located something similar to what we found online and loved that add on BR pieces. Regina was knowledgeable and thorough. It was such a smooth, easy process and the sale was great too! Couldn't have been happier!
Love Regina so much! Very helpful and looks out!
allen was very helpful with our purchase
Great experience! Great customer service and got all the pieces I was looking for at the prices I wanted. The items were even delivered earlier than expected
Douglas was awesome to work with! Very knowledgeable and patient while a decision was being made! Great service!
I gave only 4 starts because my delivery experience, wasn’t the best. I purchased a mattress and bed when I asked the delivery guys if they would dispose of my old mattress. I was told no because it was soiled they weren’t t allowed to take it. I know this to not be true. When I told the delivery guy that he said he was new and would check with his partner, he left outside and never came back. The mattress had a stain on it but was hardly soiled. I have never had a delivery company refuse to dispose of a mattress. I would expect better of Ashley.
Please go see Carla for an incredible 5 Star experience...Ordered a Sofa ..she was very patient and knowledgeable.will check back upon delivery with more positive information...
CARLA was the best! The whole staff is amazing but Carla is amazing. Please come see Carla when I’m need of home improvement!
I’m so glad I chose to purchase from Ashley HomeStore. Alex was patient with me and made excellent suggestions. I will definitely consider Ashley for future purchases!!!
Regina was awesome. Answered all questions and made us feel totally comfortable with our decision.
Very excellent service with sales manager introducing himself and sending as to one of his best sales Regina, very sweet and not pushing sales lady... excellent experience here at the Ashley's in snellville,ga
Total satisfaction with attention given by Eddie resulting in sale. Will be back to see him again!
Walked in and was greeted by an friendly Ashley saleswoman! She ask our needs and gave us time to browse. She came to check on us several times to assist with our needs and then pointed us into the right direction which lead us to our new purchase of Chaise lounge for our master bedroom! We were very satisfied with the service we received today! Thanks Yasmeen!
Sales associates were very helpful and friendly. Found several items that I had been looking for and the prices were very reasonable.
Walked in looking for bedroom furniture and Alex was quick to help us narrow down our choices based on the criteria we gave him. He was very friendly yet also very professional. We settled on a bedroom set we love and I can’t wait for delivery! I was shocked at how soon we were able to schedule the delivery because everything seems to be on backorder for months due to Covid. But I only have to wait 9 days! Thanks for all your help Alex and I will be back soon to order that mattress! 👏👏🔥🔥
I visited the Snellville location last week to help my sister find furniture for her new apartment. The Store was very nice and the sales associates were very helpful for the most part. There was some concerns around delivery however, after speaking with the manager Edward my sister moved forward with her purchase. I will definitely be returning to this store to purchase furniture for myself.
The manager Edward is amazing i literally cried leaving out. This store customer service is top notch. The office team Especially Nate helped with all my needs
If I could give a negative review I could! What can I say about Ashley furniture ?? First, the employees are very loud and disrespectful. One guy was yelling across the entire store I could barely think! Also, I was greeting by a woman I believe her name was yasmine and literally never saw her again. She said she was going to help then she went off and assisted every other guest. Not trying to make it a race things, but I was the only one she did not check on. When I needed help, she was busy eating her snacks at her desk. Extremely unprofessional. The manager Edward is unprofessional and should not be working there. He did assist me in finding what I needed but also I felt pressured and rushed to make a decision. I asked him about delivery and he said it will be available next week, then later said it’s on back order. That store is like a shark tank. I will never come back to a store like that. I’d rather shop online than deal with this hot mess of an establishment. Ashley furniture is an absolute joke. Do not shop there unless you want your money taken.
Worse furniture experience ever!!! The associate ( Alex) at this store gave us false information just to make a sale. I told him my son needed to stay under a certain amount with monthly payments and he lied. I complained to manager and nothing was done, not even a phone call. I was told by another assistant to bring payments down bring $1000 to store and put on furniture. WOW! My furniture was supposed to be delivered to me by 4:35pm. Even After 7pm there was no update phone call. I had to call customer service 4times in order to keep up with delivery time. Why didn’t they reach out? I will never purchase furniture from them ever again!!!!!!!! The customer care center is also unprofessional and could careless.
Ok so i have shopped at Ashley s in a few states and i have come to expect a certain level of attention. I did not get that at the snellville GA location. Owe stood there looking for someone to help us, lucky a sales person came back from break or something and immediately helped us, he was different then every other employee there, he showed care and friendliness, im going to go back to get his name and post it but he gets 5 stars!
Regina was great Representative for Ashley.
Let me start with the good- the store was well displayed and looked full and everything merchandised nicely. The bad was the service. The sales rep I had was running around the store trying to serve everyone and rushed my order to the point nothing was explained about returns/delivery and then said the protection plan would be free as if there was a special going on but yet I was still charged. In addition I wasn’t given the special July pricing at all. If you didn’t ask, then oh well. That’s literally what was said to me. (This is the one that’s advertising up to 40% all over the tv). I called the store and someone there said they could honor the online price. The ugly - they couldn’t honor the price. This was only because they thought the item had not been delivered, but it had been delivered.So then all of sudden the situation was oh no, the sale is final. It had only been four days since purchase and two days since delivery. The sales rep that originally helped me tried to explain but in doing so was loud and unprofessional. It was like he was talking to me with so much attitude. Very sad behavior and what was worse he was so loud you’d think a manager would have approached. I had to be the one to speak calmly and ask for clarification of the transaction. In conclusion, this store needs additional professional sales employees and Customer service friendly with problem solving abilities without getting upset with the customer. Also, Management was no where to be found and that’s an issue in itself.
I love this store. I just moved here from Maryland and had several empty rooms in my home. The salesman (young guy) is superb. Each time that I go in I look for him. Very polite young man. The guys at the front desk are also very Courteous and very helpful. Especially Nate.
Had a great experience! Lemoine is a great sales man! He’s super friendly and helpful. I found everything I was looking for and even left with a couple more items then expected. I will definitely be coming back to purchase more items. Thank you Lemoine!
A huge thank you to Shelby and Nate in the customer service area of the store. They worked quickly and efficiently in handling my issues and always answered my calls and called back in a timely manner. Thanks you for the help.
Upon entering the store, Alex pleasantly greeted us promptly, listened carefully to the specifics of our needs, found us an acceptable solution in the budget we stated, processed our purchase effectively and efficiently. We are now waiting the arrival of the mattress we ordered.
They have a great team at this store. We worked mainly with Carla, who was awesome. Got a great deal on some really nice furniture. We’ll be back!
Came into Ashley’s furniture just to look, but Lemoine was so helpful and provided excellent service we purchased several pieces. He was patient and knowledgeable, took his time and knew all the important information to make a sale. Great experience! Will definitely come back!
I wish I could put no stars this is the worst place ever if you want a bedroom set or anything else don’t shop here AT ALLLLLL I mean it they never pick up the phone they tell you whatever you want to hear for the moment they act like they care but it all about the money for them trust me don’t not waste your money or time my first and last time I will ever shop here
I would like to know the procedure When your delivery guys come And damage your property Because I had a delivery last September an August and they came out leak oil in my driveway Scratched up my wood floors Because they put to the furniture on they and didn't us drop cloths they also damaged my wallsI called you guys to open up a claim I even went back to the store In SnelIn Snellville where I madeIn Snellville where I made the purchase they claimed to have opened a claim Issue has yet to be resolved And this is a new built house Wasn't even in the house for two months at time of delivery I'm still waiting for you guys to contact me to resolve this issue
Covid 19 practice. Staff very helpful. Didn't have the sofa set I wanted
Chadwick helped us get a brand new all power leather sofa and he was very informative and helpful. Thank you Chadwick! Best Associate Ever!
I work with Yasmeen she was so helpful and patient she answered all are questions and helped us so much I really appreciated her.
I recently purchased my first home and needed a dining room table to fit a small space. Ayanna assisted in only showing tables that fit within my specific dimensions. I love my Redang Dining 4-leg Square Smart Top Table...it fits perfectly and looks amazing!
Had a great experience. Bought a nice bedroom set and adjustable mattress. The sales staff was great. Chad was the best, ask for him when you go. I would recommend them for your furniture needs.
I came to this location looking for an accent chair for my first apartment. Chad helped me find the PERFECT chair that I’m absolutely in love with!! He was so kind, patient, and knowledgeable about the options. I was so impressed with the service that this store became my go-to for the rest of my apartment. Cannot recommend enough!
Brittany was so helpful. She explained everything to me. Very pleasant experience.
Came in on a Sunday and Chad jumped right in and helped me and my husband right away. We were looking for a queen bed set and he helped us find the best deal for our budget. Will definitely be coming back !
I had a great experience at the Snellville location finding my first sofa. The man who worked with me was helpful, knowledgeable, and willing to work with me to find the best choice for me.
Awesome experience at the store! I worked with Ayanna and she was very knowledgeable and helpful with assisting me. She helped me pick out my new dining set. I ended up purchasing my set at a great price!
I was assisted by Ayanna and she helped me find the perfect accessories for my rooms. She gave me great advice and recommendations. Will definitely be coming back!
Ayanna’s customer service is unmatched! She has such a helpful and compassionate spirit. Ashley Furniture is fortunate to have an employee like Ayanna, with the character and dedication to continue exceeding in her career with this company.
I love Ashley Furniture, mostly solid built stuff. My wife and I visited this store to look at bedroom sets. Immediately greeted by a sales associate who kept in contact with us. We found a set we liked, but it wasn't in stock and the earliest was July 18 for delivery. Our visit was on June 4.
Ayanna was a great help assisting my family and I. Great place to go for excellent customer service.
Great place to shop for furniture! My family & I recently came in to shop and was greeted and taken care of by Ayanna! She was so friendly and helpful. Really made the experience a great one with her customer service and knowledge! I will definitely be back to shop with her.
I would like to reccomend CHAD! For the first time in a long time we have received excellent customer service. We will be back and ask for him for our future needs and for our families. Thank you!
I had such a pleasant experience with Chad. He took the time out to answer my questions and was very knowledgeable. I would definitely recommend coming to this location in Snellville.
The lady was so polite and very very helpful
Great customer service.
Took a minute to get some help, but Ayanna Robinson was able to help me pick the right bedroom suit for my needs and style.
Excellent, the Sr. Cory (I'm not sure it is correct) was very very professional and nice person. The store has amazing and beautiful furniture
Sigh...Please do not shop here for your own good. Problem #1- The sales associate associate assured me that she was matching the online price only to find out she charged me $500 more. Problem #2- My bed was missing a part upon delivery, and instead of taking the bed back, the technician said the part would be delivered in 2 days and he would be back to complete it. That was 2 weeks ago, and now the part is back ordered for another 4 weeks. Problem #3- I requested to either exchange or return the bed since the parts are not available and the store’s response to me is that said “they don’t have a return policy” there’s nothing they can do about it and “it’s a waiting game”. So now, after spending almost $3000 in total at this store, I’m sleeping on a mattress on the floor and no one cares. Customer service is non existent and it’s really sad. I feel completely used.
The service was excellent!
Great Experience at this store! Corey was the associate that helped me. He was very friendly and most of all patient. I was looking for a dresser and he was with me every step of the way. I ended up finding what I was looking for at a great price!
I had the exact same experience with Ashley's CHEAP furniture. I ordered 11 pieces (full bedroom set for son, bed for guest bedroom, sectional, ottoman, console table) and each piece was DAMAGED (I'm not joking). This was not my first time ordering their furniture so I was completely surprised. To begin there was a massive delay for 3 months and then they piecemealed the delivery by changing the dates and times often. It was so confusing. At the time of delivery I informed the delivery men about the DAMAGES and they did not care (it was not anything new to them). They were so oblivious while setting up DAMAGED furniture, truly unbelievable! I took pictures and recorded it trying to go from room to room. I then called the telephone they gave me and got the run around again. I had to make arrangements from someone to come and assess the brand, new DAMAGED furniture that they delivered (SERIOUSLY). Instead he wanted to treat and buff the damages. They did not want to replace it. For example my son's baseboard to the bed is so CHEAP and wobbly. Although my intention was to purchase pieces to last but I know this cheap JUNK will not! And I have to be prepared to payoff this CHEAP furniture that they sold. Additionally, to add INSULT TO INJURY I saw the exact, same furniture (sectional, console table, guest bedroom) at GEORGIA FURNITURE MART "GFM" for a lower price. If you must shop for furniture with a limited budget then do yourself a favor and go to GFM . . . ashley is so NOT WORTH it. You may come out better going to Walmart at least you know what you are paying for!
Good quality & customer service is always friendly & helpful!
Nice place! Great associates! Alex was awesome! He had the patience n worked with is n a few hrs later we walked out with a new dinning and living room set!! Thank u all! Super happy!
My experience at the Ashley Homestore was great! My salesperson was Tori and she helped me pick out bedroom and living room furniture. She was very knowledgeable of the store's inventory which made my experience sweatless. She demonstrated excellent customer service 👏🏽👏🏽👍🏽. I will certainly return for the next purchase.
Chad (in the Snellville store) was very knowledge about Ashley product and extremely proficient with order entry...he make it all run so smoothly!!!!
Chadwick was very helpful. Didn’t pressure or rush us but helped us with the info we needed and with our final purchase. Would definitely recommend!
Wonderful experience. No pressure selling. Regina was very accommodating. The store's lighting is bright and it allows you to see the furniture color and texture clearly.
Too expensive for many things. I wouldn't go there again
Just made u-turn
Very pleased with the sales associate and his attentiveness and professionalism.
I had a terrible experience at the Mall of Georgia Ashley's. So much so that I received gift cards for the mistakes. I decided to use the gift cards at the Snellville store making it very clear I don't want a product that I have to assemble. They delivered I product that was assembly required. This is my third and last time with Ashleys Furniture. I had no problems with Rooms to Go. I'd rather pay more money for peace of mind.
About a year ago , I moved into my first place . I ordered all of my furniture from this location . I trusted them and I was very pleased . Recently , I came back in to get a new couch cushion . Lisa was so helpful, kind , and personable. They really know how to make you feel at home . Thank you guys !
Wonderful selection of furniture. Very helpful , knowledgeable sales staff...I bought a couch!
Ashley furniture store manager Lisa was the nicest and very professional especially after dealing with rude customers. We will definitely be coming back!
Worst customer service ever!! The delivery service is a debacle! I will never shop this store again. The Store Manager Lisa Garcia is clueless on how to deliver quality customer service. She made a bad situation worst. She didn’t even identify herself as the Store Manager until I asked. The cost of delivery should have been free based on the misinformation the salesperson provided yet she did absolutely nothing to remedy the problem. I’ll take my money elsewhere.
Ashley furniture sales associates were nothing but helpful . The store manager named Lisa was the sweetest and resolved my problem right away , I will be coming back :)
I purchase a tv stand on Feb.5, 2021 for my media room remodel. I paid an additional $90.00 to have the furniture deliver and set up. The delivery arrived and left me with a tv stand without the shelves. door knobs and legs attached and there was no hardware for the parts to be attached. I was told by the delivery person that they had the same problem with an earlier delivery that day. The team members at the warehouse were not assembling the furniture properly. The delivery person made a call to the “supervisor “ and was told that the manager would bring the hardware to my home and complete the assembly. When the promised correction never happened and I called the store multiple times...Lisa repeatedly told me that no one ever said that a manager was going to bring the parts and complete the assembly. Lisa was extremely rude and insinuating. I asked what my options were? I told her that at this point that I either wanted the complete furniture item that I purchased or I wanted a refund! Lisa promptly told me that Ashley’s didn’t offer refunds. If I have a problem, I need to contact customer service. Customer service was a complete run around. As of today, March 21, 2021, I have a $700. Piece of garbage sitting in my media room with no attempt from Ashley Furniture to make things right. DO NOT spend your fats earned money with this company!!! They do not appreciate their customers nor employ professional staff.
Great friend service and furniture selection.
I will give one star if I can. My bed was missing a part so the delivery team and my fiancée sent photos to the call center to ship the correct one to my home. We called them again and again for THREE MONTHS and was given LIES that the replacement part will be shipped in 7-10 days. Well, 3 months later, they sent us TWO MORE WRONG PARTS??????? And they won’t issue a refund!! The absolutely worst!!!! Never shop Ashley’s again!!!
Very Rude! I went inside Ashley’s with my 3 year old son and sat by a bed for 20 minutes without any acknowledgement. I wasn’t there to finance I had cash and was going to purchase it out straight . When a white man and another white woman customer walked in after me they were acknowledge within seconds. Since they don’t want my business I will go to another company . Most of the customer reps were my own people it’s sad really .
bad experience, they lie with the delivery date. They changed my delivery date 3 times, they are not serious. So I preferred a refund.
The customer service is poor. The employees will not speak to you unless they feel like you will purchase something. I ordered my items from a different store due to my experience.
Worked with Douglas who gave me a great deal on a Reclining Sofa/Loveseat combo. Delivery was extremely fast considering how backlogged a lot of furniture stores are at the moment. I visited a few furniture stores the morning of my purchase, and this place was the best hands down.
Terrible. I came into the store on a Thursday and made a purchase and selected the delivery option. My item was supposed to be delivered the following Monday and I was assured that I would receive a phone call or text message when they we’re heading to me. They gladly took my payment and I felt good leaving. Monday came and passed, no call or text message. Tuesday I called (after 20 minutes on hold) and spoke with someone in the store and was told they would deliver it on Wednesday (2 days after I was supposed to receive it), again with a call or text when they were on their way. Wednesday comes and goes and again NOTHING!!! It has now been 8 days without my item, nobody has called or reached out to me at all. So they just got my money but I haven’t received what I ordered. When I call the store I’m on hold 20-30 minutes before someone comes to the phone.
I worked with Alex and he was very nice very knowledgeable and helpful in finding what I needed.
Im writing this review for one of the staff of this store. Regina, she was amazing and very helpful and knowledgable when it came to helping in my journey of looking for the perfect dining room. If you are considering this store go straight to her!
Sorry customer service. We purchased a bed before Christmas. It was delivered with the wrong side rails. The bed was redelivered the next with no hardware for the delivery crew to assemble it. We received the hardware in the mail the week after Christmas. Nate and Shelby at the Snellville store have given us two appointments for a service person to come and finish what we have paid for but no one has showed up. We are now told it will be February 9th before we can expect service. We paid almost $900.00 in cash for a bed that is laying in pieces in the bedroom totally unusable. Since October 2020 we have bought almost $10,000.00 in furniture from Ashley. We will buy no more!! They have had to repair a dining chair, bench and we have a new king size bed that is waiting to have a broken brace replaced. The quality of there furniture is junk and the customer service and warranty is even junkier. There will be no more Ashley products in our home!!! Robert Pendergraft and Connie Berglund, Duluth Ga.
Nice employees not pushy found some really great things and ideas
The lady was nice that helped my husband n I but nothing too special than any of the other furniture stores!! Tryna make a higher commission on us bye!🤷🏾♀️✔️
These people are a joke. Wrong delivery dates, missing parts, rude associates and no one willing to assist you. First shopping with Ashley Furniture and Never ever again!!!! Such a shame!!! I have never written a review like this but trust me I would not wish this to happen to my enemy! Run from this store!!!
PURCHASE A BED SET IN OCTOBER TO DELIVERD ON DEC 16 ... AND IT GOT CHANGED TO 12/23 THEN 12/27 ... TODAY IS THE 12/28 NO CALL ... NO EMAIL .. NOTHING SO I CALLED AND NOW THEY ARE SAYING FEB 6 .. I UNDERSTAND THEY WANTED TO MAKE A SALE.. BUT BE HONEST WITH THE SHIPPIND DELAY AND DATES .... I WANT MY MONEY BACK .
All my furniture comes from Ashley. Need more sales.
Staff was super helpful!
Good, sturdy furniture. Very stylish as well. Delivery went very smoothly.
Update on Ashley Furniture: I got a call Weds evening that a tech would be out yesterday morning. Which is the only thing I’d heard since I slammed them a couple of weeks ago, no email, no call, nothing. I asked him what he was here for and he read me my email word for word. So again I had to drag out all the broken stuff so he could take pictures this time. He went outside for 5 minutes and came back in with the corporate number and said I had to call and speak with them. I did and after an hour on the phone with 2 different departments they finally came back and said we should get a full new footboard and someone will come out Sunday to exchange the broken foundation. So we shall see what happens next........ Since Ashley Furniture doesn’t want to fix things covered by warranty. I have no other choice but to make sure it won’t happen to anyone else who’s willing to listen. We bought both my kids last December a twin bed and new foundations. Within a few months my daughters foundation was broken, but COVID hit and I didn’t want a tech sent to my home so we fixed it ourselves. Now my sons is also broken now and my daughters foot board is beyond repair broken. I’ve been back and forth with Ashley Furniture for 3 months now, I’ve had a tech sent to my home twice. The first time they ordered the wrong part, the second time when he came back out to verify the wrong part was ordered I was told by some department he calls that I have to call another 1-800 number and they have to order it, which was the main Ashley Furniture number so I sat on hold again for 30 minutes while they ordered another one. Which I still haven’t received from 2 months ago. I’ve called and emailed and nobody will respond to me. On to my sons foundation, I dragged it out of his room both times the tech came out and it was on the paperwork that it was the other issue and he never even looked at it. I called Ashley again and was told they would have to send a tech out for a 3rd time about the foundation. I refused because why wasn’t it taken care of the two times they had already came out and was told they weren’t sure because it was the other complaint that was documented and with COVID I’m not really wanting random people in my home right now. So now here we are with 2 broken beds that we opened a Ashley credit card for and still paying off. PLEASE SHARE this so others don’t get duped like we did.
Came in and purchased a furniture set on 11/18/20. I was assured that everything was in stock and would be delivered on 12/01/20. Did not receive notification that item would not be delivered due to an item not being in stock. New delivery date pushed to 12/28/20, so I came back in for a refund. If you like to pay for unprofessionalism and enjoy wasting your time, this is your place.
I purchased a new bed for my son and it was delivered with a damaged footboard on 11/18/2020. I had no other choice but accept the damaged one because i did not want my son sleeping on the floor. I was informed a tech would come out on 11/25/2020 to repair. I didn't pay for a new bed to be repaired. They would not want their brand new bed repaired. I am still fighting with these people. DO NOT BUY FROM ASHLEY FURNITURE.
Great store great staff, didnt have what I was looking for however the staff is why I give this rating... they were conscious I'd distance and everyone wore masks and they were attentive without being overbearing...
The people in the store are extremely rude. I visited this location twice. Each time no one greeted me or my family and no one asked me or my husband if we needed any help. All the employees were either sitting down or walking around the store not assisting any customers. I decided to leave and go to the Buford location where everyone was very welcoming and purchased furniture from that location. Unbelievable! I can’t believe this is the customer service I receive close to my hometown. So much for shopping locally.
Electrical switch on our recliner stopped working. Original date for repair set up for months away. They did not show. Additional date set up - another month away - got a cancel notice that the repair tech had quit. Reschedule for a third time for another month away. Three-one-half-months waiting for a switch to be repaired. Customer service is terrible. I will NEVER buy furniture from Ashley again.
Customer service was horrible.
Great customer service
Great staff!! Very helpful. Although we didnt find what we wanted, there were nice selections in store. Fair prices in my opinion.
It is always a nice store to browse.and get new decorating ideas.
Great customer service and staff are knowledgeable.
Made spending money easy. Great service Thanks for helping get up out bedroom set
Great quality and pricing, and wonderful customer service. Highly recommend
This was my first time purchasing and I enjoyed the customer server by Mr Chadwick and Ms Briana thanks so much and I will return again
I was sold a living room set months ago with a promised delivery date, then I get a call A DAY BEFORE!! that the new delivery dates would be until late November, that's months on top of months to wait. All they offered for the big inconvenience was to pick something out of their store that would take even more time to be delivered or get something worth hundreds of dollars more to get something right away. I decided to get my deposit and payments back that I had already made but they kept a $49 and change fee for "processing" even though they sold me something they did not have, promised a delivery date they failed to meet, and still charged me for thus "processing" fee. This is ridiculous!! Stop taking advantage of people.
Regina was through in her knowledge of the product will certainly visit her again
Very disappointing experience. Still ongoing. Waited 11 weeks for some furniture delivery as a gift for my daughter. Finally got delivered 8/23. Hardware for bookshelf was missing. Opened a case to have the hardware mailed out. Then noticed damage to one of the shelves. Been trying to open another case. Can't get anyone to answer the customer care line nor has messaging worked to get any help. Went to the store today and demanded a delivery fee refund. Manager ok'd it but because office manager isn't available can't process it for a number of days. This has been the worst customer service. I will never shop here again.
I was greeted kindly and had great customer service the whole way through!
I ordered furniture in July and was given delivery date on 8/19/20. No one called, text or emailed to confirm delivery date and time. I had to reach out to them and was informed someone tried to contact me which clearly did not happened. I didn’t receive a call, text, email or message regarding delivery now my order is on back order until sometime in September couldn’t pinpoint an exact date or time. Part of order coming in one day another part another. How do you send part of the order it’s a sectional I can see if I ordered tables. This is so frustrating. Ashley Homestore you have to do better. Had customer service deliver had been on point I could have given you 5 stars but since I’m having a problem receiving my order I’m giving you 2 stars. Get it together!!!
My salesperson I can't remember his name older gentlemen with glasses was very helpful Gave me exact dates and prices and I can't wait for my furniture and I'll be back for a new dining set soon
They were able to help me quick and fast. The delivery guys they sent were very nice and professional.
Good customer service and nice selection of furniture
Had a great time in store with Stephanie who helped us pick out the couch we wanted. The issue came with Ashley Corporate/Delivery. First, we bought our couch at the end of May in store and the soonest delivery would be June 17th. Then they rescheduled to July 27th. Mind you, this whole time we have been trying to get in contact with Customer Service and they'd either hang up on you and you'd wait so long on the line you'd be forced to go to voicemail in which they'd never call you back. Then as July 27th approached, I called to find out what time delivery would be because I did not receive a call/text as promised just to find out it had been pushed AGAIN to August 9th. The customer service representatives are rude an unhelpful. To top that all off, every time I called they could never find my order because it was entered in as the wrong name....but none of the representatives changed it. So on top of waiting to get a hold of someone, I would have to wait an extensive amount of time for them to find my order because it was under the wrong name. Never received the order number in store so I did not have it available. I will never order from Ashley Furniture again. Not worth it.
Never again! Im first time homebuyer and purchased my first bedroom set about a year ago. Paid for installation and did not do a professional job! The canopy bed beams on top are about to fall. I called to see what they can do, and no help they dont care that it can fall and knock out my son. Their response is its passed a year. I told them that I have pictures from the day it was installed and progressively got worse. They cant do anything! according to them. Its very upsetting especially when you're still making payments. They are not professional installers. Wish I could upload the pictures so you can see the danger and unprofessional installation.
I placed an order on July 17th, I was given a delivery date of July 30th, July 29th I received a call from a Sophia Lewis and was told they had to reschedule for August 1st. Mind you im taking days of work off to accommodate their rescheduling responsibilities. On July 31st Sophia Lewis called me back ( very unpleasant and unprofessional) and said we have to reschedule for the 5th. I explained the 5th was not a good day i have surgery that day. I asked to speak to a supervisor she advised me very rudely she was the supervisor. I then asked for a manager she hung up in my face. I decided enough was enough since I have had to reschedule my work schedule twice behind THEIR delay. I called corporate and spoke to a representative that was no better with her attitude. I mentioned numerous times how this woman Sophia lewis hung up in my face. The lady at corporate began to justify the situation telling me its normal for all of this to take place and that Sophia didn't hang up in my face, sometimes their system hangs up the phone. However, sopjia still scheduled my delivery for August 5th the day of my surgery. I asked for her manager and I've written this whole story and I'm still on hold waiting for a manager to address, accommodate, compensate or resolve my situation. I paid cash money for a bed and mattress to accommodate my special needs sons back since his back surgery and this is the customer service I received. I WILL NEVER PURCHASE FROM ASHLEY FURNITURE AGAIN. No one deserves to spend their hard earned money especially during a pandemic to be treated with such horrible service and or customer service. Livid still on hold insulted customer ....
Nice furniture very good salespeople warehouse people don't take pride in there work they sent me damaged furniture 3 times And I've had 4 delivery and still waiting for them to swap out the first 3 mistakes and still waiting for the rest of my orders I'm NEVER Shopping there AGAIN
Great selection of home furnishings..
Not the best experience at all. I’ve had issues with my furniture and the manager there will not give me the correct information for my warranty. He won’t even allow me to speak with the store manager nor give me her name. Not sure why he is a manager. I’ve been trying since 2019 and it June of 2020 and nothing. I keep getting different information from the warranty company. I get a new one every time after I submit my information for the replacement request. For some reason the manager can’t figure out how to look up my information. It’s crazy.
My boyfriend and I promised to leave a review and forgot. I hope they get to see this one day but the wonderful four amazing women that were working on this February evening made the experience so pleasant. We came in in search of a couch. The knowledge of room decoration helped my boyfriend and I come to common ground on what we were looking for. She explained to us based off of the item and colors we enjoy most, what our category of home style was. She helped us figure out how to merge the two. The visit included many smiles, laughs, positivity and helpfulness. Whether you find what you need or not, the staff I can vouch for. Thank for the experience. I hope you all get to read this and remember us. Hope you all are safe and doing well.
I enjoyed my experience at Ashley Furniture in the Snellville store. I plan to return once I decide on a media console/tv unit.
Kenneth was my sales agent and he was so helpful. We went home to rethink and measure room. Called back and my daughter requested pictures and he sent with no problem. Now we're just waiting for set to be delivered.
Kenneth was awesome. He really spent the time to help us find the perfect addition to our living room!
So disappointed in Ashley Furniture. Firstly, there was a giant sign at the front door of the store advertising Next Day Delivery. After finding the furniture that we wanted to purchase we were informed that Next Day Delivery was practically impossible. Our sales associate even said that she wished they could take the sign down because it felt like false advertising. We decided to move forward with the sectional and sleeper sofa even with the wait. Our sectional was supposed to be delivered yesterday between 3 and 7pm. I have the confirmation texts to prove that they were the ones to offer both the date and the time frame. That's a four hour window that I had to be at home waiting for a call that they would be arriving soon to drop my furniture off. I never got the call, and by 5:00 I decided to call the store to make sure something hadn't gone wrong. When I spoke to the person at the store I was told that they had a hold up but that my sectional would still be arriving that day. So I waited...still no call. I called the store again at 6:50pm. The store closes at 7 so I didn't want to go the rest of the evening not knowing if my sectional was coming or not. The person on the phone was very impatient and told me that as far as she knew the furniture was still going to be delivered. All this time I was waiting around my house for the furniture that I've already paid for with no communication from the company. By 9:00pm we finally gave up. When I called the customer service department first thing this morning they told me that something had gone wrong with the truck and that they weren't able to complete the delivery. I asked why I hadn't gotten a call to let me know this...surely when the truck broke down I should have been informed that at the very least my delivery window hours were no longer possible. The "customer service" representative gave some half-hearted excuse. She also informed me that they were going to need to reschedule with me, and asked if they could call me back in an hour. I told her that because they had failed to call me when the issue was happening that I didn't have much faith that they'd call me back in an hour. I asked to stay on the line while she figured out the details. She assured me that I would be called back in an hour so we hung up. After waiting for her call 10 minutes past the hour I called back in. We were told by another person that they would need to reschedule our order and that someone would be calling us in 24-72 hours. We told her at that point that we would be cancelling our order because of how Ashley handled this entire situation. We have been on hold for the store's main line for an hour. I tried to message with them using the website and was told the only way to do this is through the store. Well the store will not pick up my call. Yesterday I was on hold for maybe 5 minutes when I called in and now that I'd like to cancel my order it's an hour. An hour split between two calls because they hung up on my first one after 30 minutes and I had to call back. I will be getting my full refund and taking it to another furniture store that understands customer service. Ashley is certainly NOT number 1. Feel free to research them on the BBB website. Or just Google "My Furniture Didn't Arrive". They're the top 3 results. Buyer Beware. EDIT-Destiny at the front desk is the only saving grace for this company. We finally went into the store and after telling her our story the first thing she said was "wow. I am so sorry! That's not good business." She then set us up with Chucks delivery, an outside delivery service, and we had our couch the next day. If we hadnt gone into the store and spoken with her we would have cancelled our order. She made this right. Thank you, girl! You deserve a raise for being the only person on the team to try to make this right.
Terrible!!!! I made an online purchase. The color is totally off amongst other details. I've been trying to contact customer service for the past week with no response from them
Great customer service 👍
Furniture is excellent & the price is good
This is the =1 worst store in Atlanta. Jeffery the store manager is the worst manager of all. He likes to bring in the sales but after that there is no customer service at all. I bought a bedroom set and had it delivered December 20th. When they came out to deliver the furniture, it was missing the hardware to put the legs on the night stands. The installer called it in to the warehouse and said that it would take a few days to get the parts even though I explained that it was a surprise for my wife. I also called Jerffery at the store and explained the same and he said there was nothing he could do. Like I say, worthless. Six weeks later and I still do not have them. I told both the corporate office and Jeffery the store manager that they could take the parts from the display or from another set, they told me that they could not do that. NO CUSTOMER SERVICE WHAT SO EVER. One more week and if I don’t have the parts, the furniture will go back. They don’t even deserve one star.
Nice items , was looking for a recliner.
Great service, all my furniture has come from here, they make it easy
Horrible customer service. Purchased at this store . was accused off having a mattress , which was thought to be left at my home , during the delivery. Also was told at the time of purchase delivery was free. ( lied ) was told would receive a gift card .( never happened ) not even a courtesy anything. And the furniture is cheap . have buckling issues. Won't even call this company . just want to be done with Ashley. Don't Shop here. Go to the worst Rooms 2 Go. You might get better service. A honest word. And maybe a promised Gift Card.
Sales folks in this store need some proper training, they don't know details about the product they are selling. I went to buy Love seat for my house on Dec 8th and Paul was my sales agent. Due to the size of my house doors I confirmed with Paul couple of times that loveseat will come disassembled and he confidently confirmed that. There delivery folks came on Dec 24th to deliver loveseat and it was in one piece and I have no option to return it. I called Paul immediately and he told me that he don't know anything about it and he is not aware. I was like Seriously man!!! They wasted my time and I have to ask my guests to sit on floor on Christmas eve. Never going back to this store again and will not recommend it to anyone.
Good customer service and i was able to order 2 sofa sets online with the help of an associate here at the store. Price came out to be cheaper than roomstogo outlet. Plus it has a warranty compare to outlet.
This by far was the worst experience I’ve ever had walking into a retail store, and especially one with such a well recognized name, the manager Lisa was so rude and unprofessional, and seem to be very irritated. Even the old guy sitting at I guess the greeters table was unpleasant and rushing me along so he could get back to doing nothing, there wasn’t even one guest in the store smh! The overall experience was so bad that I forgot why I was even there and left quickly. I don’t recommend this location and I will probably never have anything to do with Ashley’s ever again.
Great furniture selection. Very helpful staff
Was ok. Slow to get help.
Customer service is okay
Great service and furniture. The sales people almost annoyed me at first they were hovering over us, which I cant stand. I started to leave because of it and finally they started bothering someone else. We visited the store looking for a dining room table and chairs. On our 3rd or 4th visit we finally decided to buy a 7 piece dining room table set and two end tables for our living room. We bought everything on Saturday and expect to have it delivered by the following Saturday. I will update to let everyone know how it goes.
I walked in with my 4 year old son looking to furnish 2 bedrooms, a den, and a dining room. I walked around the entire store twice, I stood by representatives having conversations unrelated to work but still no one came to help me. I stood there waiting but no assistance. As im standing, now searching another Ashley's, I see a couple walking out the door. The gentlemen stated to the lady he was with, if I can't get any help we'll leave. I interrupted to make sure I didn't hear him incorrectly. He stated they have been trying to get help and no one offered or asked then anything. He said he guess they don't want his money. I guess they don't want mines either.
I called the actual store on the phone to inquire about their price match and customer service specifically told me that if the store is online; they actually had to have a physical store and must have the item in stock. So I go to the store with the matching store info that meets their price match criteria. When the manager was called over to verify everything, of course he sees that the price is much lower online than what they are asking. He then pulls up some Ashley furniture info that says the matching retailer has to be one thats on their list ( something their customer service failed to mention). Remind you that some of the stores on that list don't even have the product or the price is almost near what they are asking. He did not even attempt to come near the online matching price. I nicely said thanks and left! I will never give my business to this store again. I will order the product online at the cheaper price.
Great place for furniture. Gave 4 stars because store is small with limited selection, but staff is top shelf.
The in-store experience was absolutely wonderful, however, when the furniture arrived, I was not impressed with the appearance of the dresser and the shelf. It seems to hold dust and doesn't come out of the crevices easily. Even after treatment, it still looks the same. I didn't expect this from Ashley.
I've been into the store 3 time each time to purchase a specific product with the actual item already picked out just needed to go to the store to get it ordered and paid for. The first 2 time the experience was nice both time 2 different gentlemen helped us. They were both great got out orders completed and sent us on our way. The last time we went we got a lady with braids/dreads, she was absolutely terrible, once again we came in to put in an order we didnt need additional assistance we were a sure buy! She took us to the computer and then saw a different couple walk in and told us to hold on and left us to try and go make a sale, how do I know? We could see her we were actually watching her! The product we had bought we had previously purchased online but had had issues and had our money refunded, and were told we could get the same price in store because it was an ashley error as we had gotten a discount on the item due to a promotion. When she did come back which took her quite a while and then started that it's okay we were waiting because her computer had to power up( computers do not take 15 mintues to power up)she didnt let us talk simply dismissed what I said shook her head placed the order and left us. Better head to the Buford store better service.
Excellent customer service. Quick responses to our concerns. Great furniture!
Upon walking in the store, I was greeted by Ms. DONNA. She helped me pick out a dinning room set /buffet. Her mannerisms was exceptional. Her customer service skills were outstanding. She guided me throughout the process and made me feel at ease. I highly recommend her services! I walked out Purchasing both items and hope to return for more furniture once I pay with 90 days.
Lovely store & beautiful furniture best of all they let you look without pressuring you...
Some great prices
Awesome experience. Juliet was the best salesperson we’ve met in a long time. She not only helped us with the items we were purchasing but spent extra time answering questions we had about other pieces that might pull our room together. Prices were good, merchandise was good quality for the price.
Horrible delivery service. No sense of time. They gave me delivery window between 1:00 to 5:00 pm and they showed up at 8:15 pm. 4 hours window and then 3 hr late!! Ordered a new sofa and sectional. They delivered one old sofa and a sectional with scratches on it. I declined the sofa but they did not refund my protection plan cost for sofa. They were saying they have protection plan cost based on the total price, no matter how many things you bought. However the sales person said that the protection is the percentage of a product you bought when we ordered it.
Had these people bring wrong sectional 3 Times corporate said they told these dummies how to put it in computer so after 3rd time they are getting it back i will never use this location again manager is a lowlife that doesn't return calls and hides like the lowlife i guess he is .
Only One person greeted me and I was in the store at least 30 plus minutes.
Really great prices. I bought an awesome sectional for a great price.
Great place. Need a new couch
My wife and I felt like the employee that greeted us was not give us space to shop.
Customer service was horrible. I just purchased a home so I was looking to purchase 3 rooms of furniture. My best friend and I stopped by after the gym so we were dressed down. She had her hair back in a ponytail and and I had a hat on. We walked the entire store and no one offer to assist us. There were about 7 sales associates doing absolutely nothing. About 35Min after being in the store we decided to leave. As we were walking out an associate named Steve greeted us. He had just finished a sale as he hurried over to ask if he could help us with anything. We told him how long we had been in there and no one asked if we needed help. He apologized. Steve was very knowledgeable about the furniture and was able to gain my business. If it wasn't for him I would never stop foot in an Ashley HomeStore again!
Great value in several furniture pieces!
I am extremely dissatisfied with the service I have received from Ashley Homestore at 2029 Scenic Hwy N, Snellville Georgia 30078. I purchased a Marsilona Dining Room table there on May 10th 2019. My table was delivered on May 14th 2019, my mistake was selecting the free threshold delivery, once my table was delivered we quickly inspected it but did not turn it over while the delivery service people were at our home. Once they left and we took the table out of the package to assemble it, imagine our surprise to find our table was broken. I called the store where I purchased the table at and they informed me that they would not be able to assist me because their system was down and i would have to call the 1-800 number. I called the 1-800 number and provided the sales rep with photographic evidence of the damage, she assured me I would get a replacement but that since my delivery status was still pending in the system that i would be getting a call the next day with a timeframe as to when I can receive my replacement. No one called me the next day. I called on May 16th and again today May 17th and have received the same answer, “it is pending manager approval”. I called the store where I purchased the table from and they said that since their system is down and since I have already called the 1-800 number that there is nothing they can do for me. This is absolutely ludicrous and unacceptable that I have had to wait longer than 72 hours for someone to give me confirmation of my replacement table when it took less than 20 minutes for me to purchase the table and get a delivery date in the store. What more, that the people at the store would INTENTIONALLY make me call customer service so they would no longer have to be responsible for the table.
Good furniture at a fair price. Too bad we were completely ignored by the sales staff even though we were in the place for over 30 minutes.
Even though I own a couple of Ashley furniture items, never went to the actual store to purchase it. So Ithis was my first time going to an Ashley's HomeStore. I went two different times his week looking for a bedroom set. I was so pleased with every single person I run in to. My sales people were Juliet & Mr. Douglas. They were both so professional and fast. I also was greeted with a smile with two people, really upset I didn't ask their names but they both had braids and one was pregnant. They easily fixed something I actually made a mistake on with no question asked. I'm just really happy with their service. When you spend money somewhere, this is how you should be treated. I will definitely comeback. Thank you.
Great service and clean store
Very unpleasant with delivery and assemble. No hardware .missing parts. I'm still waiting for a response after 3 weeks of waiting and calling store and 1800 line . No body cares. Only your money. After that. No more Ashley for me. I regret the day a buy from them.
There has been no results in getting all my furniture after 1 month and over $7000 . 2 cut ottomans, missing handle and decro, and still no wall sconces(they just delivered the coffee table falling apart and another cut ottoman). They told my wife the scones would be here Feb 25th (still not here) now we have 2 cut ottomans stacked up in the living room, a missing handle and decor on entertainment center and no scones. Added 1 hour after post : Now after being promised an ottoman by 4pm today its out of stock another week delay. They didnt come. Go figure. They finally delivered the wall sconces to our garage door with out notification. After another 2 week delay and we final have a full entertainment unit but our 4th ripped leather ottoman. So after losing days of work still no resolution. I WILL NEVER BUY THIS SHITTY FURNITURE AGAIN BEFORE BUYING ANY ASHLEY FURNITURE PRODUCTS PLEASE TAKE THIS TO HEART I AM A REAL CONSUMER THAT HAS BEEN TOTALLY SCREWED BY ASHLEY FURNITURE THIS IS REALLY HOW BAD OUR EXPERIENCE WAS AND STILL IS! So they just came back with #5 and #6 Ottoman that are also damaged Now they only solution is keep the 2 damaged ottomans for half price.....Really
I wish zero stars was a choice. I am now 5 weeks, 5 deliveries, and 2 store visits from my purchase date and all I have is an unfinished living room. We are on our 4th damaged ottoman and 2nd media cabinet. Do not buy from Ashley. As soon as they got our money, it has been a nightmare since. Now, while I am waiting in the parking lot for the store to open, my husband went to BIG LOTS next door. THEY ARE SELLING ASHLEY FURNITURE THERE. For half price. This nightmare just keeps getting better. What a joke.
Great. Juliet was wonderful
Tanchic was extremely helpful.
This furniture is not what they claim to be. They will hurry up and deliver you the furniture but you have a problem or need to replace anything it takes forever. The technicians will mess up your install and you are responsible so do not let them put your furniture together. My daughter has been sleeping on a mat on the floor for almost 2 months because Ashley furniture keeps saying her bed is on back order and they will not let me return the bed. The bed can not even be put together without the missing parts that was damaged by the technicians. I would not advice this store because you will be stuck when the furniture after the quick next day delivery. Dont let it fool you
So disappointed, bought a bed and the poles bent after a month. Called the store, then reginal. Must of spoken to 10 different people. After 6 months got it replaced after numerous times of having the technicians come out only to find out the wrong parts were shipped. Finally they sent a replacement but not after their carelessness of putting the bed together scraped and damaged my floor. Till this day (a year later) and multiple calls no one has ever returned our calls for the floors. Btw don't bother with the insurance, it's a scam!!!
Regina was extremely knowledgable, helpful and attentive. I met her on a previous visit but wasn't able to purchase at that time. However, when I was ready to make a commitment to purchase new furniture, I knew Regina was who I wanted to work with. Sales manager Sean was awesome as well. Thank you Regina and Ashley Furniture of Snellville
Ordered coffee table and end tables before Thanksgiving. I asked for delivery for December 15th. The tables came with no screws so they had to take them back and set up delivery for the following Thursday. I took off of work and called the store about 1:30 and told me delivery is set for the following Thursday even though I got the confirmation call that Tuesday for delivery. I called the store in Snellville back a few minutes later to speak with a manager Briana said they were on lunch and said she will have a manager call me me back today to see how they can accommodate me with their mess up. That was at 1:45 and the store closes at 9. No one ever called back!!!! Horrible customer service and will take my next purchases for my bedroom elsewhere. We did not get our tables until Dec. 28th and they were going to give a credit on our bill and still are trying to get that taken care. This is now Feb.
Always helpful.
Love thr service! Stay away fron the credit app kiosk. My moms credit was compromised the same day we used thr instore credit approval kiosk
Cathy Hamilton was great!!! She helped our daughter with her bed and mattress purchase!!! We will return for more purchases from this store.
I had purchased from here before and it was a great experience. The last time I tried to purchase from here the sales person was so confused to helping me. The online prices were cheaper than what they quoted me. I asked if they price matched and they said yes until I told them the difference then they wouldn't match it. I decided not to give my business because honestly they did nothing to earn it. Online shipping was also a lot cheaper then what they wanted to charge me in store for the exact same merchandise. Check out the furniture on Dogwood Rd, way nicer people and good quality furniture. They also offer their own financing.
-star I was excited to get my son his first big bed for his birthday,and i spent a lot of money the staff member was following me around almost rushing me sitting down whenever he could. Then i was told it would be delivered in a few days that there was one on hand. well over a week im still waiting they have not kept me updated ive called customer service twice was told 2 different dates and now that it s not even bed made yet. Also it was under a different name and a purchase that i didn't even make was on there. Ive never had such bad customer service before . When people come in to spend a lot of money they expect to have good service.Now my son will not get his big present and that is not ok with me!!!
Have been looking on line and wanted to see some things in person. Cathy helped us with questions. Only thing that is hard is there are so many things online and they can't have that many in store.b
Great Customer Service and Price was excellent and delivery was on time
My wife and I had a great experience at Ashley furniture. We went shopping on New Years for our new home. Our Sales Associate Otis McDuffie was the best. He was very patient he worked with mg wife and I to get us the best deal. Also the sales manager was very helpful. My wife and went in to only decorate our living room but we were able to decorate our downstairs and our Master bed room. Please make sure you go by the Snellville location and see Ottis and his Sales Manager. I believe her name is Trina. Excellent customer service my wife and I will be doing business with Ashley for all of our furniture needs.
Sales staff was knowledgeable and friendly. Competitive prices and great financing options. Huge selection of quality furniture!
Regina is a Great rep. No push, let us look at our leisure. Answered questions professionally. Great personality.
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
