Ashley Store | Snellville, GA 30078

Alex was awesome with his product knowledge

Great customer service, I had two trips to this specific store, Gustavo and Chris were the salesmen that helped me. Both of them showed great customer service and professionalism and made the shoping experience far beyond less stressful and easy.

Douglas was a great help. Very kind and professional.

Manager Kat and Alex are amazing! This is our second purchase with this store. The people here are down to earth and professional. They were able to answer our questions with no problem and ensured our experience was pleasant. Ty guys again.

Everything was awesome! They had a great deal. I shopped around at other furniture stores and came back to this store. The sales guy, Nick, was awesome..and didn't pressure us in buying. He was so patient in finding us the alright couch to fit our living room. We left with a great sectional. Definitely be a returning customer!

Troy was amazing he helped my family with a couch and a bed. Thanks to the manager Cat too for helping! We were very satisfied with our visit. Thank you so much guys! Until next time!

Regina took great care of us! The entire staff is so very friendly and professional, so don’t go anywhere else!

Thank you Alex for your help. Great experience buying

Thank you so much Douglas, for helping me and my family with our new bedroom set. You were very clear and understanding with our purchase. Definitely coming back for more!

Alex was very helpful in showing me different servers and comparing the aspects of each one.

Great service. Very polite personnel, would recommend this location family and friends.

Gustavo Fonseca was fantastic! Best furniture shopping experience ever! Can't wait to enjoy my new recliner!!!

Thanks so much to Juliet for the help!

Great service provided by Ishmael and the Ashley team. I’ve bought a bed and several pieces from them over the years and they always have great qualities at unbearable prices. They also have great financing options when needed.

Excellent service, no pressure, smooth transaction. Recommended!

I will NEVER purchase anything from Ashley Furniture again! I recently purchased their large “Lucia” mirror online that could be used as a floor mirror OR hung on the wall. And in the payment portion it offered a no hassel delivery for $100 that included assembly of item and putting it in whatever room you’d like and also getting rid of all the packaging. Today the mirror was delivered and the two men informed me they don’t hang/assemble/ install mirrors. I proceed to show them what it stated online and on my online payment receipt. I find the whole thing to be deliberately misleading and dishonest!!! WHY OFFER THAT SERVICE AT THE PAYMENT PORTION IN ANY MIRROR TRANSACTIONS IF YOU DON’T PROVIDE ANY SERVICE OTHER THAN DELIVERY FOR MIRROR PURCHASES????? So now I had to call customer service and I’m told I have to wait 3 business days to get an “ email update”. Why should customers wait 3 business days for an “email”?? And in the mean time there is NO SPECIFIC MANAGER to actually speak to which gives off a feeling of they don’t give a damn! Just a customer rep reading her script and apologizing as she’s told to do! My refund should’ve been processed today with no hassle or run around! You all made it look like you provide a service that you don’t! And now you’re making it difficult and frustrating to get the refund in hopes that customers would get discouraged and stop the pursue of getting their money back!!! I just purchased a newly construction large 5 bedroom home that I’m decorating and furnishing. And due to this intentional misleading scam on your website, I will NO LONGER do anymore business with Ashley Furniture. There are PLENTY competition out there to spend my money with! And I’m going to leave a review anywhere else I can. Customers need to know how dishonest and sneaky you all are and how you operate and treat your customers!!

Alex

Douglas was extremely helpful when I came in looking for specific pieces for my home. I found the first piece, and he guided me over to the large electronic screen where I found the remaining items I was looking for. They are the perfect pieces! I appreciate Douglas's patience and professionalism.

Ismael was very informative and helpful to us while buying a room set

Alex was awesome to work with! Dealt with us being so indecisive a few hours the day before, then we had to leave and go home to measure things to make sure everything we were buying would fit. We were buying living room, dining room and bedroom sets 😅 He probably thought we weren’t coming back even though I told him I’d be here when they opened 😂 He met me at the door at 10am this morning and he was very detailed with every single thing we were getting and the warranties. Answered all of my questions without hesitation. We did all the paperwork and I was gone within the hour! Very very pleased with our service! Go to the Ashley Store in Snellville and do business with Alex!

Guwas great! great! Great help with our purchase

Mr Doug and Ms Ashley gave great service And I got what I wanted thanks to them .. Definitely will recommend to others.

Gustavo was great to work with.

Great customer service from Troyy at the scenic Highway location. He was very knowledgeable even though it was only his second day. Thanks for all your help. Great team work.

Troy was awesome. He made the process so easy and simple.

Juliet is awesome!!

Sales Associate Brazil This is the 2nd time I've seen him when shopping for our home. Great service, knowledgeable and so very helpful. I will be back to order from him again

In the store today customer service was great. He was very kind and helpful. He did it all with a smile too.Make sure you ask for Alex, he was definitely the best. Thank you

Douglas and Kat were friendly, knowledgeable and extremely helpful! Will shop here again!!

Alex was the best. He didn't rush us or try to upsale us. A great guy, with integrity. He made us feel very good about our purchase.

(Translated by Google) Ismael, a very well-prepared boy, excellent service, fluent in several languages, it was a pleasure that he served us. Without a doubt ask for Ismael and I will be happy to return (Original) Ismael un chico muy bien preparado excelente cervicio que domina varios idiomas, un gusto que el nos atendiera. Sin duda pregunten por Ismael qué yo estaré encantado de volver

Mr. Douglas Reese (at the Snellville location) was so patient. He pointed me to the EXACT sofa I wanted! He was honest and made sure to give details about every material. Thanks!!

Gustavo helped us today and even though prices were a little high we almost left but he helped us get the best price and was very nice the entire time very satisfied with our purchase (and he’s bilingual habla español)

Douglas was a great 👍 help I will recommend everyone to ask for his assistance. Thanks Douglas

Alex is very calm, patient, and knowledgeable. I appreciate great customer service.

Alex was the Sales Person that helped me. He was very kind and knowledgeable.

Great service ! Everyone is every friendly Douglas was very helpful in ordering all our furniture.

Alex , the sales guy was really nice and helpful. He new exactly what I was looking for and helped me to get the right sectional for my house. I really recommend him to everyone that needs to get a new voice of furniture in the house. He's the best.

(Translated by Google) Gustavo Fonseca, an excellent person, helped us find the ideal thing for our home. (Original) Gustavo Fonseca excelente persona nos ayudó a encontrar lo ideal para nuestro hogar

I worked with Nick who was phenomenal. He took the time to demonstrate the furniture and make alternative recommendations and followed up. I could only come in on his day off to purchase and he offered to come in and help. His manager assisted me who is a professional, knowledgeable woman and was OUTSTANDING! She was super friendly and helpful also. Ashley has a customer for life!

Alex was very patient, knowledgeable, friendly and understood that I needed a couch that is family and life friendly and would upstand a 8 and 10 year old. It took 2 days and he followed up with me to make sure any questions I had would be answered. Most importantly he did not pressure me. My decision was my own but I was armed with enough information to be very confident in my purchase. Definitely ask for Alex… I’ll be back for sure.

Alex is an excellent sales person. I know why he is in the Million Dollar Sales Club. He was patient, friendly, and knowledgeable. It was a great shopping experience at Ashley in Snellville, GA working with Alex. We were stopping in to look but ended up purchasing furniture for our family room. I can highly recommend him and Ashley!

Alex was great and very knowledgeable

Chris McCormick has a great personality and his professional is outstanding in making sure my wife and I was truly taken care of. We will be back asking for Chris McCormick.

Great experience literally in and out under 20 min! Alex was a great help with finding us the perfect table for the perfect deal!

Alex did a great job guiding me to the right product I was searching for.

Wow what great people to work with T ,Chris, cat and Ashley was amazingg!!! I will definitely be sending my whole family here beautiful people thank you so much I got a synchrony card to help the finance and I didn’t have enough credit allowance so Ashley helped me get Acima MORE MONEY !!! thank you sooo much!!!

Chris Mc Cormick is a good sale person. I would recommend to everybody goes to him

The best experience ever. Ask for Gustavo. I will always buy my furniture from this guy.

I purchased furniture at Ashley Furniture today and my sales associate Gustavo was amazing. In and out quickly. If you shop at the Snellville store ask for him 5 out of 5 stars!

I bought a product which was not in the display, I was taking words from the sales man, unfortunately when the product comes it has some factory defect and some minor scratches. When I contacted customer services it was a nightmare. They refused to take back the product Their customer service is some where outside the country and they don’t even have any customer focused service Please be careful with this company Alazar

Alex was very professional and very helpful. A pleasure to work with. He made the process from start to finish painless and expedient. Thank you so much.

Shuntay is amazing! She is so warm, friendly and easy to work with. The transaction took maybe 30 minutes and I was out the door and feeling excellent about my purchase. Thank you Shuntay and Dakota for making this experience so wonderful!

I was greeted by Gustavo as I walked into Ashley’s Furniture. He was great so knowledgeable of all the questions I had for him. So helpful. Come see him he igives great customer service.

Gustavo was so helpful!! The whole experience was awesome and couldn’t love my new table more!!! Would definitely recommend!!

Gustavo was amazing and thank you very much

Mr. Gustavo did a wonderful job helping us at Ashley furniture. He knew what he was doing and very educated on the products. Very kind and a people person. Thank you.

Excellent sales guy. I will buy from him again. Sales name Gus!!

Alex was great!! Very helpful and informative. Great customer service!

My experience with this company has been a nightmare! It is very unfortunate when one patronizes a large furniture company like Ashley Furniture and you cannot receive any assistance. I purchased a dining room set on July 2, my delivery date was August 9th. Two days prior to my delivery I received a customer service call stating that the table was not in, but the chairs were and my new expected delivery date would be one week out. I proceeded to receive a call From customer service every week stating that the table would not be available and I would not receive a partial delivery. On approximately August 26, I Received a call stating that my furniture was in and I would get the complete set. On August 9 a delivery truck pulls into my driveway in a budget Rental truck, The delivery man informs me that they did not have my table and only the chairs. I was So disappointed that they did not have my table that I failed to inspect the chairs . Unfortunately, the chairs were dirty and the legs were chipped. I immediately called the store requesting replacement of these pieces and they lied saying that I would get them and I never did. I purchased an extended warranty for the table and chairs, which is still on my bill even though I just have the chairs I was also told that my delivery would be free due to all the hassles which was also not true. They are on my bill. I cannot get through to this company. They refuse to contact me concerning my issues. Please Beware when patronizing such a company as Ashley furniture.

Alex was great! Super helpful and kind.

The service in the store and the delivery were excellent. However, we encountered a factory error with a missing piece from our headboard, and since then, it has been a frustrating experience. It’s incredibly difficult to reach a live person, let alone an in-store associate. When I finally managed to schedule a technician, there was no communication—no emails, texts, or any information from the store associate. I called the day before to confirm the appointment, only to find out it had been canceled because no photos were provided—something I was never informed about, and no email was sent. Now, we’ve had to reschedule the technician for the soonest available time, which is a week out. Fingers crossed this will finally resolve the issue. For such a large, well-known company, I’m very disappointed with how the process has been handled when an issue arises.

Alex was great and helped us find exactly what we needed to furnish our whole house.

This was amazing Gustavo

(Translated by Google) The seller Gustavo Fonseca is very kind and attentive. Excellent (Original) El vendedor Gustavo Fonseca muy amable y atento Excelente

Alex was very helpful

Gustavo was kind and professional! He helped us find the perfect sectional. We’re grateful for finding Ashley furniture!

Service at this Ashley location was AMAZING!!! See Nick Harris on your visit at Ashley! Nick was extremely helpful and knowledgeable regarding price and options. I purchased a new bedroom set and already thinking about my next purchase to update my living room! Keep up the great service!!

Gustavo was excellent! Very nice and gave many different selections, ideas and options. He made buying very easy and enjoyable!

Ishmael was busy but still very patient and helpful with us. Thank you!

Alex did a great job helping us without haggling us. He saved us almost $1k. We look forward to working with him again!

Come see sales representative Alex... he'll treat you right!

Gustavo was great in helping us choose the right chairs for the new dining table we were buying. He explained everything so well and was amazing!

Alex was awesome

Gustavo was great very knowledgeable and he made sure I got the best deal definitely would recommend the experience was 10/10

I went shopping at Ashley furniture. Gustavo served me, the service was awesome.

It is free, they don't do it when they reflect it on the invoice, they do it when they have the possibility, when they want, and it is not free. It says free delivery, but it is not free. You have to pay for it and they come on the day that suits them.

Very knowable and not pushy experience with Ishmael!

My experience was great. Nick took his time and was very patient with me. He followed up with me and even gave me additional ideas to add to my order. If you go to the Snellville location ask for him. He was awesome!

Excellent everything got a great deal. Ashley made a great deal I couldn't refuse

We had the pleasure of working with Gus while shopping for a new dining table, and he did an outstanding job. He was incredibly kind, helpful, and knowledgeable throughout the entire process. He also made the ordering process super quick and rlly easy. Definitely come here and ask for him! He answered all of our questions and was very patient with us :)

Regina was great! If you need new furniture, go see Regina.

I am very grateful, especially the person named Ishmael can express it well

(Translated by Google) Excellent place to buy and have the house of your dreams, Gustavo assisted us and the experience was incredible thanks to his advice and patience (Original) Excelente lugar para comprar y tener la casa de tus sueños , Gustavo nos atendió y fue increíble la experiencia gracias a sus consejos y paciencia

(Translated by Google) Gustavo treated us with great affection! And he helped us find our dream furniture (Original) Gustavo nos atendió con un gran cariño! Y nos ayudó a encontrar nuestros muebles soñados

Alex provided great customer service. He was patient with answering all of my questions and concerns. He was very knowledgeable about the furniture items that I was interested in and I didn't feel he was selling me anything during the process.

Had a great experience a few weeks ago. I Love my sectional and Tempuredic pillow. Chris was great and very knowledgeable about all the Ashley products! Thanks Chris!!

I came today for furniture for my daughter’s room, I had an amazing experience. Samir and Ashley were the absolute best. So patient and helpful. If you need furniture I recommend you come see them. I will definitely be back and not looking anywhere else!!

Alex was such a huge help and made the experience so easy and enjoyable!

Excellent customer from Samir Ibor. He was very knowledgeable of the products, patience, detailed and professional. Please request him when you visit. I highly recommend Samir. Great job

Nick was great! Him and his manager were so helpful and helped us find something we wanted. Great rates and discounts! 11/6: When I left this review I didn’t know my furniture and order were going to take this long. It’s been over 2 months and my order still not completely finished. These people will do anything to sell the product but will not take responsibility or accountability for anything. They make you go from corporate to the warehouse to the store and no one can tell you a proper answer. The store also doesn’t know if an item is on back order until after they place the order which in turn you will have to start making payments before you even receive your item(s). My sales guy Nick will not even answer our questions and say it was out of his control of how and when the delivery happens bc they outsource the corporate Ashley and delivery people. So no one is on the same page.

Great pleasant excellent experience

Alex was patient , and good product knowledge. No pressure and felt he had my best interest when putting the deal together.

I came into the store with all intentions on just looking. I was greeted by Gustavo and he helped me throughly. He answered all of my questions and was very patient This was my first furniture purchased and I’m really happy that Gustavo helped me through it. I enjoyed His personality. He kept me laughing and i felt that i could trust him

Very friendly , awesome service , very fast and efficient

Alex was wonderful. Such a professional experience.

Came in just to look at first, but found a sofa we really liked. Alex was very helpful, explaining the details and the terms and getting us the best deal possible.

Alex gave excellent customer service. What i admire the most was his knowledge on the product. He also was very verbal and explanatory with the process of the transaction. Very polite and patient with every question i had! Two thumbs up! Alex thanks again for the great service!

Best credit and payments for a couch. I got a couch delivered no money down

Alex was great! He was friendly and easy to work with in helping me getting my furniture selection finalized. I would definitely recommend this location. Friendly and knowledgeable staff made it a great experience overall!

Alex was great! He made the process smooth and hassle free.

Loved the experience from beginning to end. Samir was friendly, patient and knowledgeable. He made this experience smooth. Thank you for your service!

Just relocated from Chicago and Dakota (2 tall) 😆 & Nicole were amazing! They did everything in their power to make sure we were satisfied. Worked with us for two days to make sure we had everything we wanted.

Nick did excellent finding what I am looking for! Great customer service!

I love this store, Nick was great ! I enjoyed my experience buying my couch. He really worked with us and helped us out. Great customer service !!

Nick was great! He helped us not only decide the layout , but he also helped us get the most for our money. We’ll definitely be back.

Alex is 10 outta 10. The patience he had with my wife constant changes showed true professionalism. He was honest and made great recommendations whenever asked. We will be back for the bed purchase soon. Alex earned Ashley a new loyal customer today.

Sami did a great job helping us get a couch for my parents. We are so happy with the experience of shopping for furniture.

Great experience

Nick was very helpful without being pushy. I appreciate when sales people listen to what I want.

Nick communicated very well. He listened to our needs and helped put it all together. Great salesman!

Nick gave outstanding service. He is knowledgeable, professional, and very friendly. Never felt pressured at all. Definitely will use him again for furniture needs!!

Shuntay was awesome! She helped us find everything we wanted and more for our bedroom. She was very helpful and patient. Can’t wait to get our bed set.

Alex Bogat is very good and professional. He helped me choose a bed frame and chest drawer and found exactly what I wanted! I was super indecisive and couldn’t make up my mind. I looked under the bed frame and crouched down and boom- he was crouched down with me to check it out too and answered my questions 😂. Me and my mom spent like a total of 40 mins in the store and without Alex we probably would’ve taken forever to find what I was looking for.

"If you're in the market for new furniture, you absolutely must visit Alex. From the moment I stepped into the showroom, he greeted me with a warm smile and a genuine desire to understand my needs. What sets Alex apart is his incredible product knowledge. He took the time to educate me on the different materials, and design styles, ensuring I made an informed decision. His expertise was evident, he never talked down to me or made me feel pressured. Beyond his extensive knowledge, Alex truly excels in customer service. He listened intently to my preferences, budget, and lifestyle. The entire process was stress-free and enjoyable, thanks to Alex's friendly and patient demeanor. and a genuinely pleasant shopping experience.

Nick was amazing! I will be back! Thanks Nick!

Regina is great and patient. I appreciate her service.

Regina was so incredibly helpful and kind throughout the experience. She was never too pushy and she helped us find what we wanted. Will definitely want her help again in the future.

Alex was awesome . Great customer service . Got me everything I needed for my new home !

Alex is the best sales representative at Ashely Home Store. He made our buying process easy and walked us through the entire process. I recommend that you ask for Alex when you come into the store.

Alex was awesome this was my second purchase from him and this store. Love the Service

Alex was great! He led me right to the perfect dresser. Wasn’t even in there for 3 min before I found what I needed

Shuntay was so nice and answered all of our questions! We found the perfect couch and had fun doing it!

DO NOT RECOMMEND! If I️ could give this company 0 stars I️ would.Ordered our bed set in January and was told to return to the store in 3 different occasions to end up paying I’m out of pocket after being told I️ would not have to. Delivery date was April 27th, about a week before we were set to move in after our wedding on May 11th. Was called 3 times before my April 27th delivery date to confirm the delivery of my bed set only for it be to cancelled the day before it was supposed to arrive. When we returned to the store the get some answers, no one seemed to be able to give them to me only making me wait over 2 weeks for an exact delivery date of the new bed set we picked out. When we spoke to the manager Damian he told us in two occasions that we would get a call from him directly about expediting our shipment given the inconvenience of the cancellation. NEVER HEARD FROM HIM. Took us calling the store everyday and going in person a total of 7 times to finally get a delivery date of May 14th. So disappointed with the customer service. Now that we finally got our bed set, of course one of our night stand drawers is not closing, called customer service and was told no one could come out to get it fixed until May 17th. It’s is absolutely unprofessional and disappointing the way we have been treated as customers from beginning to end. No one would reach out to us to help us or give us answers given the inconvenience of our original bed set being out of stock. Biggest mistake was choosing this place to purchase for our home. Better going somewhere that actually cares about their customers and quality of service!

Alex could not have been any sweeter, very helpful and kind great job

Nick did good today. Very kind and very helpful.

Had an amazing experience at this location. Nick, Nate and Q were very informative and made our shopping experience well worth it. We will definitely be back.

Fast, efficient, knowledgeable, and personable. If you're looking for new furniture, shop with Alex!

Walked in and was greeted pretty quick by Shuntay but she let me look around do my browsing and didn’t watch or pressure me. Checked on me just enough and assisted me with a few purchases. Hassle free environment which was great and I left happy. Great selection of stuff too.

Sales associate Samiyiah was patient and courteous to what I wanted. She didn't rush me out the store. If I could give her 10 stars I would. Great experience

Shuntay was AMAZING and helped me add the perfect addition to my new home! We love our couch soooo much.

I had an Amazing experience at this location. The ambiance was welcoming and the customer service was great. I was indecisive and the team Chris., Q , Dakota and Damien sold me a beautiful sectional.

Alex was so helpful and kind. excellent experience!

They are really nice and helpful ,really good service

Great service! Thanks Nick.

I had a fantastic experience at Ashley Store today, thanks to Dakota and Alex. He was exceptionally knowledgeable and helpful, making sure my girlfriend and I found exactly what we needed without any pressure. Dakota went above and beyond, providing outstanding customer service that made my shopping experience both enjoyable and efficient. Highly recommend asking for Dakota and Alex if you're visiting Ashley Store in the Snellville location.

Great Location, I had a wonderful first time with the company and The associate ( Nick ) was an excellent help.

Shinty is the best

Oh my what a day!! Mr Dakota, went over and above to help in making sure my needs were met. Along with assisting me in my purchase, he educated me on what I was looking for and options in what will work the best with suggestions. Most of all he LISTEN to my concerns and needs. After all was done. He received a home run for me!! Mrs Shuntell help in finishing me up after she finish with her customers for pick up a delivery. I love how Mr Dakota and her work together as a team to get the job done. Mr T was ready to go because it was pass closing time but he completed my paperwork well. GO CHECK THEM AT THE SNELLVILLE LOCATION.. I AM SATISFIED CUSTOMER AND BELIEVE ME... I AM VERY PICKY..LOL

I wanted to share my experience so you can be careful about shopping with this company . I ordered online on the website and they only delivered part of my order and went back and charged my card for an item I didn’t receive. I called this store and the customer service of the employee was TERRIBLE 😞 they refused to help me or even look up my order status and informed me since my purchase was online they couldn’t assist me . That’s the most ridiculous thing I’ve ever heard I shop online all the time and I’ve never heard of you not being able to check an order status or inquire about a delivery issue with the store 🏬 just cause your purchase was online . I end up having to dispute this with my bank for fraud and it’s been several months and I haven’t heard anything from Ashley regarding my delivery. Their customer service number doesn’t let you speak to a customer service representative and you can’t get help from the store associates . If I were you I would NOT purchase any furniture from this company due to the unprofessionalism and experience I’ve had

Douglas did a great job!

The energy and everything is amazing! Thanks to Alex for helping me out today! Go see Alex for a couch or anything you need for your home! Thank you again (:

Alex and Dakota was awesome they help me find my dream bed and got us approval for no interest

Excellent customer service. Alex's high professional skills motivated me to make an unplanned purchase of $7000. Thank you Alex!! Dakota the manager was also great. Thank you guys.

I had the good luck of meeting with Alex when I decided to drop by the store hoping to find ny next livingroom set. He was knowledgeable and helpful. I appreciate this interaction.

Dakota and Nick were awesome! I was very satisfied with my purchase!

It was a wonderful experience, Doug was very helpful and were able to buy a new sofa today!

Hey I had a great sale experience with Shuntay

Douglas was very helpful! Perfect!

Amazing , and very kind sales person

Douglas Reese went out of his way to accommodate our family. We were able to find everything we needed and he was very patient and helpful the entire time.

Mr. Douglas was a very helpful salesman. I was educated on the furniture and tepur-pedic mattresses. I left well informed and satisfied with my purchase

Nick was easy going and explain multiple options, which made for an enjoyable experience.

Regina is amazing in the store.

Shuntay did an awesome job helping us choose the perfect couch for us!

They don’t check inventory before selling to you ! We purchased a couch without knowing it was back ordered and we wouldn’t actually be able to get it any time soon - the delivery was delayed 3 times. I kept having to reach out to the store who kept telling me to call back in another week. Some parts of the couch were available but they wouldn’t separate the delivery so that we could have part of what bought. I was told a manager would call me but never received any contact.

Doug made the purchase process seamless. Thank you!

Shuntay exhibit excellent sales rep… please receognize her. The GM was very personable please come to Ashely Snellville and ask for Shanyte and Damien.

Mr. Alex did a great job with sales for our sofa set needs. He was very professional and courteous. Thank you Alex!

Once again Nick was wonderful and made my shopping experience quick and easy.

Nick at the Snellville, GA location provided outstanding service.

Douglas Reese is absolutely Fantastic,the epitome of professionalism.

Alex was amazing. We needed to furnish our whole home, and he directed us to furniture items that would be best for our needs. We are so happy with our cooling mattress, dining table, bed, and living room furniture. He did a fantastic job explaining the pros and cons with items and pulling similar items with different prices that are comparable for us to make our decision. He was professional and patient allowing us to make a decision without feeling rushed making the experience comfortable and easy. I love the $250 set delivery fee and 3 day delivery. Awesome

I had the best experience at this store! If you’re looking to shop here ask for Juliet she will help you find the best furniture for the best deal. I appreciate her patience with me as I was indecisive, she definitely took the time to lead me in the right direction. If you’re looking for a place for great deals and top customer service this is the place.

Alex - Is the bomb. Helpful and EXTREMELY patient. A true professional. I will be returning and look forward to working with him again.

Juliet was amazing, helpful and very patient. I had a great experience.

I Have One Of My Best Experience buying Something At The Store positive attitude, proactive, and very kind professionalism by Chris The vendor representative

Douglass was very helpful and pleasant to work with!

Shuntay did a great job helping us, very knowledgable and patient with us while we made our selections.

Our experience was awesome!! Shuntay was just amazing! Very helpful!

This was a great experience dealing with Shuntay! She was delightful to work with and very knowledgeable and helpful! Highly recommend!

Nick Harris was so well educated and informed me of So much information about Tempur-pedic and all the other mattresses they carry. I had a waterbed for 40 years and wanted some thing that would hug my body and mold me into it. I see why they call them advisors and not salesman. Everybody there was very nice and professional.

I had a very pleasant experience. Douglas and Damien were great in assisting with our needs!

We had a great experience at the Snellville location and make sure to ask for MR. Duoglas Reese

If I could give this store a zero I would. Terrible customer service. I ordered the rug back in Sept 2023 and it has been 6 months and I have not r received it. I spoke with the manager Damian and he said the rug has been shipped bu5 I still have not received it. The rep Nick is also terrible at handling my case. Worst customer service ever!

Alex the salesman, was very knowledgeable, respectful and professional in assisting me with my purchase today.

My experience with Ms.Shuntay was very good. She outlined all the options for me—the different features of them; and she helped me stay within my price point. Will be revisiting for any furniture needs in the future.

Highly recommend! Chris was amazing & helped us find our perfect couch with a great deal. Wonderful & extremely fast customer service from all who helped us.

I had a great experience with representative Alex. Very information about the furniture and answered all questions we had! Thank you ✨

Great sales person. Took his time and explained everything.

Still no callback a week later regarding a return for defective items. Worst customer experience I have ever had!

Douglas at the Snellville location was an amazing salesman. Patient, honest, and friendly. I encourage you to ask for him if you are in need of purchasing furniture.

Alex was great and very informative !! Great personality and excellent customer service!!!

Great service. Great knowledge of product. Not overbearing. Smooth smooth transaction. Ask for Regina. She truly.is the best. Treats you like family.

Shuntay Trott was exceptional. She greeted me as soon as I walked Through the door with a smile on her face! She helped me and I ended up purchasing something and again she was so helpful! Great experience!!

Come see Regina at the snellville location. I had a great experience furnishing my new home. I will be back! Regina is fantastic!

Alex is very friendly, knowledgeable, not pushy, and was very helpful while I looked for a particular piece of furniture. Recommend him for any future furniture needs.

Alex helped us out, great experience! Thank you!

Amazing service! Ms. Shuntay was great help!!

Thank you nick for been so patient in understanding. Great customer service would highly recommend shopping with you.

Thank you Douglas, Damian, and Q for helping us to a better sleep excellent customer service I will recommended them 100 to anyone!

Douglas took great care of us! Do recommend

This store has lovely merchandise. My salesman was Alex and he was extremely patient, kind and knowledgeable. Ill be back again to furnish other rooms in my house. A fantastic experience with friendly staff.

Fastest shopping experience everrrr! Regina stands on business and is extremely pleasant!!! Saw what wanted got it!!

Mr. Douglas was amazing! Great customer service!

Mr Douglas Reese was very professional and patient while I was making my decision on selecting a couch. When I made my decision he made sure to review the order with me to make sure that everything was correct before purchasing. Thank you so much Mr Douglas for helping me buy my dream couch <3

Pleasurable experience. Thanks Chris for a doing a fantastic job.

Sincerely, helpful and nice 👍

Nick was a great help. He made sure to give us great advice on mattresses and was sure to show us the great features of the mattresses. I’ve purchased with him before and his customer service is always on point. If you need help be sure to ask for nick

Nick did an excellent job! Make sure you go see him 😀

Juliette was fantastic… Extremely knowledgeable, let us shop at our pace, and was able to give us the details for us to make a good decision! Would absolutely come back again!

Great in store experience. Mr. Doug took great care of me. The Manager was very helpful! Looking forward to my new bed.

Shuntay is such an amazing sales women and the highlight of our visit. Such a sweet women and so so helpful!!

Alex, best sales rep that I encountered in a long time, thank you Alex

Chris was amazing and so helpful! Great staff and very friendly!

Nick was great to work with! Had answers to all our questions. He helped us make the best choice for us and made us feel comfortable with our purchases. When we come back we will definitely ask for him!

Chris was eager to help, extremely nice and very knowledgeable. He answered all our questions and helped us feel good about our purchase. Thank you!

Alex was awsome, friendly and helpful. Thanks you!

Douglas Reese was great in helping us pick out furniture today. He was patient and knowledgeable in helping us pick out a sectional for our bonus room. Service was 5 stars today. Thanks again!

Great experience! Damien, Nick, and Dakota were very professional and extremely helpful. We highly recommend Ashley Homestore in Snellville.

Alex was great.

I spent a long time looking for the right sofa and finally found it with the help of Alex B. He was very helpful from the selection process to the approval process!! Thank you Alex and your store for all your help.

I walked into Ashley's Furniture today to look for furniture, specifically a sofa. I had the pleasure of working with Alex, who is a truly exceptional furniture salesman. Not only did he provide me with a comprehensive list of pros and cons for each piece, but he also went above and beyond to ensure I made an educated decision. He was very patient with my indecisiveness. His expertise and dedication made the entire shopping experience enjoyable and stress-free. I highly recommend his services to anyone seeking top-notch assistance in selecting furniture. I purchased a sectional that will be perfect in my living room and to top it off the delivery turn around time is pretty quick.

Our sales was very helpful and stuff was great help

Enjoyed our experience today! They were kind and worked with us and even added extra perks . Thank you Alex and Dakota at Ashley’s in Snellville !

Shuntay Trott was the best sales person I could have had. I came in told her what I needed and she helped me quickly and had amazing customer service skills and she was also amazing with my son. Makes a whole lot of difference. Wish I had used her sooner for picking my bed but I love the mattress we picked and got it on sale!

Alex did an excellent job helping me!

Alex Bogat was a lot of help and very friendly. Helped us get everything we needed!

My experience at Ashley's Furniture was amazing! From the start Alex B. helped me out with everything I needed. I saw a few furniture pieces that I liked but Alex showed me around to a similar style but even better. I was able to furnish my new home and and I can not wait!

Alex was helpful and outstanding product knowledge and Excellent customer service go check him out

Alex was professional and amazing. Great experience! Thank you for your service.

Alex , Kaden , and Dakota all were awesome. First time furniture buyer and they were all extremely helpful. Thanks guys!

I went into this store for the first time and did not see any sales person at all, as I continued to stroll around I saw most of the sales people in the back of the store. I did not have one person say or let alone ask me did I needed any customer assistance, and their customer service was the worst for me.

See Nicole. Professional and attentive to what you are needing. Easy laid back personality made it a pleasure to work with. Than you Nicole!

Awesome and relaxing experience with Dakota & Nicole! Great knowledge, customer service, and provided and exceptional experience. Made buying our living room set a breeze and utterly painless.

Alex was great and very knowledgeable. He helped me right away and I was able to get my couch and loveseat

Today I had the opportunity to work with Alex.. outstanding customer service, great knowledge of the product I would recommend anyone to come here and see him for all your home needs

Dakota, Ashley, Alex and especially Markell were very very helpful in finding exactly what I wanted!! I recommend starting your search there. You will probably find what you want!!👍

i am 5 months away from going back and forth about a defective mattress i had a warranty on with ashley for a YEAR! i was told by dakota and key who assured i would have an answer in 48 hours . even called other locations midtown and lithonia to get the issue rectified (sinking mattress not even a year of having it ) and STILL nothing . i have over 3-4 cases if not more and still i have not heard anything from a district manager or anyone that can rectify the issue . i requested my money back or even be upgraded for the serious inconvenience . i will never order anything from them again !

The experience at this location was great! I was immediately greeted by the sales rep and associate. Juliet took amazing care of me!

I had a great experience at Ashley Furniture, made possible by my sales rep, Alex. He was very attentive and accommodating. I am extremely satisfied with my purchase and experience.

Nick was an amazing sales rep. Highly recommend.

Great Service and overall experience. Nick did great helping my wife and I. We purchased two pieces of furniture and we will be back for future purchases.

Alex was great! Thanks!

Alex B was fantastic! Very detailed and met all of my needs.

Great experience see Nick salesman he will take care of you.

Regina was super helpful and friendly. Nice selection and salespeople weren't aggressive like some other stores.

My service was horrible from beginning to end at this location. I love Ashley’s but I’ll never purchase from this location ever again

Amazing very attentive quick informative great sales person awesome

Great service! Purchase was quick and easy. Alex was very patient and helpful with getting us sorted out!

Shuntay was amazing! I bought my couch seamlessly with her support and confidence. She helped make my decision so easy! Highly recommend!

This is not a reflection of the Snellville GA store. Everyone including our salesman Doug was great. It's your dishonest business model. I found something for $300 but found out no product was in store. I couldn't take it with me. They only ship, @$100 charge. So my find was really $400. Just be honest about your pricing.

Alex did a great job explaining things and answered all my questions in detail. Thanks for making this an easy process!

Regina was very helpful. Responsive but not pushy. She was knowledgeable and patient as we worked through the buying process. Ask for Regina!

Alex Bogat was very helpful and extremely patient with us!!! We came in to get a table for our breakfast area and he showed us all of our options and talked us through any questions we had.

Earlier this year, I helped my mom shop for a new kitchen table and chairs. We visited the Snellville Ashley Furniture and were greeted by salesperson Shuntay Trott. She was very friendly and informative. She showed us all of the inventory that met our desired specifications and was very honest with her sales approach. When we went back a few weeks later to purchase, Shuntay was very efficient and had us in and out of the store as quickly as possible! It was a great shopping experience from beginning to purchase. Unfortunately, the delivery process was a much different experience!! It was also the reason I deducted a star from my review rating. I do understand that the delivery vendors are third party contractors; however, this is not an excuse to hire less than professional delivery contractors. One of the delivery drivers showed up smelling of marijuana and immediately asked to use our restroom. Both delivery drivers brought in our kitchen chairs in the rain uncovered! This required me to spend the next 20 minutes drying off the wood furniture they had just delivered. if the purchase process of this sales journey matched the delivery process, Ashely Furniture would likely get a higher residual of repeat clients. Yet, due to a severely lackluster delivery experience, I will be less likely to return to Ashley for furniture in the future.

We've made several purchases from this particular store & if you're like me where customer service is important than feel free to ask for Alex B. He will have your best interest & will breakdown the whole entire process to the point where you will trust you've made the best choice.

Very happy and grateful to Dakota and Doug for all their help and fantastic services. Will definitely recommend and shop there again. Thank you sooooo much. Greetings for the New Year.

This was by far the WORST experience of any retailer. I typically shop online with my Ashley Furniture account but felt the need to go to the store to purchase a mattress. After spending $1,900, the delivery date was set for 2 weeks out and the anticipation was building. Delivery day came, the old mattress was gone and the new mattress made its way to the bed. As the delivery guy opened his box cutter to remove the plastic, his facial expression changed and he revealed that he cut a 2-foot-long gash in the mattress. He said not to worry, it will be addressed. I called the store and spoke with Damian, the store manager, who made loads of empty promises from credits to quick delivery dates, none of which have come to pass. I received a call from the warehouse only to be told I would have to wait ANOTHER 2 weeks for a replacement. Once again, I called the store, spoke with Nate who was aware of the issue, and was told I would a call back. I called again and spoke with Ashley who was also aware of the issue and was emailing the warehouse to get answers and I would get a callback, but still nothing. I was promised corporate credits for the inconvenience, I was promised a quick resolution and several callbacks. None have come to pass. So, now a week later, I am still without a mattress, no delivery date as of yet, and no credit. There is no way I will do business with Ashley Furniture as a whole again under ANY circumstance and as soon as I pay off my account, I am closing it. Now I see why the reviews for this store are so low on Yelp, they are only out to protect the commission and not to satisfy their customers. I am being put on the back burner for a situation that was not in my control. Poor customer service, incompetent delivery company, and false promises will destroy a company from the inside.

This was by far the WORST experience of any retailer. I typically shop online with my Ashley Furniture account but felt the need to go to the store to purchase a mattress. After spending $1,900, the delivery date was set for 2 weeks out and the anticipation was building. Delivery day came, the old mattress was gone and the new mattress made its way to the bed. As the delivery guy opened his box cutter to remove the plastic, his facial expression changed and he revealed that he cut a 2-foot-long gash in the mattress. He said not to worry, it will be addressed. I called the store and spoke with Damian, the store manager, who made loads of empty promises from credits to quick delivery dates, none of which have come to pass. I received a call from the warehouse only to be told I would have to wait ANOTHER 2 weeks for a replacement. Once again, I called the store, spoke with Nate who was aware of the issue, and was told I would a call back. I called again and spoke with Ashley who was also aware of the issue and was emailing the warehouse to get answers and I would get a callback, but still nothing. I was promised corporate credits for the inconvenience, I was promised a quick resolution and several callbacks. None have come to pass. So, now a week later, I am still without a mattress, no delivery date as of yet, and no credit. There is no way I will do business with Ashley Furniture as a whole again under ANY circumstance and as soon as I pay off my account, I am closing it. Now I see why the reviews for this store are so low on Yelp, they are only out to protect the commission and not to satisfy their customers. I am being put on the back burner for a situation that was not in my control. Poor customer service, incompetent delivery company, and false promises will destroy a company from the inside.

Will was the best!

We had a wonderful experience for our first time purchasing from Ashley’s. Alex B helped us out the moment we entered the store and we purchased exactly what we wanted! Would highly recommend!!

I called the store to get information on a dining set that I was interested in and Alex answered the phone he was quite helpful. I originally wanted to purchase online but I had too many questions so I decided that I would come in to the store for further assistance from Alex. I’m sure glad I did because he explained way better than online . He is very friendly laid back and not pushy like most sales reps. Thanks Alex

Alex helped me find the perfect chairs! He was professional, quick, and friendly. Excited to get my new chairs in time for Christmas!

Horrible. I will never buy anything from Ashley again. I bought a tv stand a month ago, and when a 3rd party came to set it up, they chipped both sides of the tv stand. They sent a tech out to fix the damage and the guy was unable to do it, said he needs another person, so I had to re-schedule. 2nd time, they sent one person again. The guy told me to re-schedule again. 3rd time, one guy came again!!!!! I’m canceling this non-sense, and will ask for a discount.

Nick helped us today. He was very pleasant and patient with us. He answered all of our questions efficiently which helped us to make the right decision on our purchase. If you visit ask for Nick.

Alex was very helpful and knowledgeable. He made the experience comfortable….my mother, who has been a customer for years brought me in… I’m happy with the experience.

My husband and I came to buy a couch and the person who helped us was Chris he was very kind and helpful. And there representative they have for Acima (I forgot his name) he was also very kind and helpful!

Nick’s customer service skills are exceptional. I came to this store about a month ago mattress shopping. Wasn’t ready to make a decision then and came back looking for him to complete the process. He was knowledgeable, patient and had a lot to share. I had been to 4 different stores prior and was still not settled. He made the experience very easy. Go see Nick in Snellville!

This bed is Awesome Thank you Alex

Dakota he was very help full and we loved the furniture we picked

Very good and nice

Nick was amazing! been working with him for a while. He has excellent costumer service!

Nick was great

Chris McCormick (Snellville GA location) is the BEST Sales Associate we have worked with! Very patient and helpful!

Alex and Dakota were very helpful in getting my furniture for my first home. Please make sure you check this location out. They will do everything to get you some affordable pricing on furniture.

Shopped at the Snellville location and had an amazing experience. Carla and Dakota took great care of us. They were well educated on the items and gave us honest feedback on the items we chose. Will definitely recommend Carla and/or Dakota for a great shopping experience!

Alex helped us find a nice sectional today. This is our 2nd purchase at Ashley and we’ve been very happy with the customer service and quality of our pieces.

Nick was very nice and helpful.

Alex did a fantastic job helping my husband & I find the perfect couch for our space! Very pleased with our experience. He showed us options from the store & their online warehouse, taking into account features of couches my husband & I love. Very courteous & professional.

Chris and Catherine were so nice and helpful, because of them we were able to buy three items!

Got a lot of help from Alex in two separate visits, very knowledgeable and easy to work with.

Alex made me do it! 😅 We only came in “to look” and with Alex’s help (and his professionalism) we are waking out with a great deal on a new bedroom suite! As newlyweds, we’re excited and looking forward to our new bedroom! Thank you, Alex!

Will is the best. I highly recommend you shop with him.

Chris Mccormick was great and very patient!!! The whole staff was great, great example of teamwork!!! Thank yall!!!

Alex was a great salesman.

Excellent service from Nick at Ashley’s!!!! He did his thing 😊

Will was phenomenal and very knowledgeable. Made my experience flawless. Be sure to visit Will!

I recently had the pleasure of shopping at Ashley Furniture, and I can confidently say that my experience was nothing short of outstanding. I would like to express my gratitude and commend the exceptional service provided by one of their salespersons, Nick Harris. From the moment I stepped into the store, Nick Harris greeted me with a warm and genuine smile, instantly making me feel welcome. Their knowledge and expertise in furniture were immediately apparent as they guided me through the store, answering all of my questions with patience and attentiveness. What impressed me the most was Nick's ability to truly understand my needs and preferences. They took the time to listen to my requirements, style preferences, and budget constraints, ensuring that I found the perfect furniture pieces for my home. Their recommendations were spot-on, and I appreciate their keen eye for design and attention to detail. Throughout the entire process, Nick demonstrated a deep understanding of the products available at Ashley Furniture. They provided valuable insights into the materials, durability, and functionality of each item, enabling me to make well-informed decisions. I never felt rushed or pressured into making a purchase, which made the entire experience stress-free and enjoyable. Moreover, Nick went above and beyond to accommodate my specific needs. They assisted me in coordinating delivery and ensured that the furniture arrived on time and in perfect condition. Their commitment to customer satisfaction was evident at every step, and it made a significant difference in my overall experience. I must also mention the exceptional professionalism and friendliness of the entire staff at Ashley Furniture. The teamwork and positive atmosphere in the store were palpable, creating an environment that made me feel valued as a customer. In conclusion, I wholeheartedly recommend Nick Harris at Ashley Furniture to anyone in search of top-notch service and expertise. Their dedication, knowledge, and incredible customer service skills made my shopping experience truly exceptional. I am thrilled with my purchases and am grateful for the positive impact Nick Harris had on my overall satisfaction. Thank you, Nick Harris, and the entire team at Ashley Furniture for a remarkable experience!

Alex was a great trusted advisor and he helped us from beginning to the end. Check for him when coming in to shop.

Alex Bogart helped us tremendously. Greatly appreciated his help and advice.

Thank you to Alex for assisting me with my first couch purchase thank you for being so patient and kind

Nick do good

I had a great shopping experience thanks to Shuntay. I was able to get exactly what I was looking for.

Alex was awesome! Attentive but not overbearing. Provided all the information needed to complete my purchase

Nick and Dakota were an absolute joy to work with. They were exceptionally knowledgeable and provided stellar service. We look forward to working with them in the future. Ashley’s is very fortunate to have them both representing their brand.

My visit today was wonderful, Douglas Reese is a very sweet and professional sales person who follows company policies and make sure you’re happy before leaving.

Find what we were looking for! Alex was friendly helpful and very patient with us. We finally decided and purchased! Thank you so much Alex!

My family and I came in “just to look” and fell in love with a living room set. Alex was our salesperson and took time to answer all of our questions and made sure we got what we needed. I’m so glad my husband decided to stop.

Excellent customer service. If you need anything Alex is your guy 💯

Alex boat was such a great professional. He was all knowing and curious about my needs. Thank you a one of a kind professional. This guy's needs a pay increase or promotion lol. Thank you

Good customer service!!! fast and productive! they were also very helpful.

I just wanted to express my heartfelt appreciation for Shauntay's exceptional assistance in helping me find the perfect furniture for my new home. She went above and beyond to understand my needs and preferences, and her expert guidance made the entire process a breeze. Shauntay's professionalism, patience, and dedication truly made a difference, and I couldn't be happier with the result. Thanks to her, my new home feels complete and cozy with the ideal furnishings. Thank you, Shauntay, for your outstanding service!

Alex was great! Excellent sales representative. He listened to what I needed and was very patient. Love the team here!

Alex is amazing!! He worked with us to get the best pricing on mattresses and a bed for our son. I highly recommend this store and especially this sales associate.

Dakota and Alex were very helpful. Quick and easy process! There’s a lot to choose from with some day day options as well!

Great sofas! Great deal! Great shopping experience.

Douglas was excellent!!

Alex was so nice. Very helpful and patient with me.

Alex is very helpful and very professional.

Shuntay took care of our needs with patience and professionalism. We will most definitely return for our future needs and would recommend her to anyone looking for furniture.

Great service. Worked with Regina who was excellent with us.

(Translated by Google) I am very happy to have gotten, thanks to Carla, what I was looking for, excellent service. (Original) Me voy muy contenta por conseguir gracias a Carla lo que estaba buscando, excelente atención

DO NOT GET YOUR FURNITURE FROM HERE. Alex told us the delivery team would take our old furniture and that was not the case. Ashley Furniture and their delivery team did not deliver the full set at once and I waited nearly one month for the missing piece. It wasn’t until I called to tell them to cancel my order that they magically found a part in stock and delivered/set up our couch.

Douglas was very helpful in picking out the right chair for us ! He was patient and engaging with all our questions! ☆☆☆☆☆

Alex is awesome! He was professional and knowledgeable during the entire process.

Alex and Dakota was excellent. Ill give them ten stars. Service at this store was above and beyond. Thank you!

Nick and cat are amazing but overall the team is nothing but amazing I love coming here to get everything I need and just the process is everything y’all better get y’all one of these lol 👀

Alex was very helpful and made everything easy setting up my home office.

Alex was fantastic! Very helpful!

Carla had amazing customer service. We left so happy!!! Thanks Carla

Alex B was very friendly and helpful. Took me through the entire store to show me living room furniture. Found exactly what I needed at a good price!

Alex was outstanding, very patient, and understanding. Enjoyed my time with him as my Sales Representative he was very thorough.

Great deal. Both Alex Bogat and Dakota helped us find a great set at a REALLY affordable price. We were able to bless our mom with a bedroom set! Thank you Ashley home store!

Alex and Dakota helped get me a good sale for my momma birthday! 👍

Round 2> Chris did it again!!!! If write a review it’s because it’s well deserved. As I entered Ashley I was received by a gentleman named Chris McCormick non pushy or feeling pressure, but a sincere kindness of service and professionalism we all deserve as a consumer. Patient, kind, service oriented, and even going the extra mile to include Ashley’s sales manager Dakota who introduces himself as the watch, state, and vehicle but willing to match any price in the market to meet your complete satisfaction and price point I was looking for. I was so impressed with my business experience today in financing my furniture of choice, I couldn’t help but take all their names of those whom made my day a pleasant day of doing business with Ashley! Great team Dakota, Chris, Nick, and Elijah. Thank you! Patrick and Juanita

Alex Bogat was courteous and knowledgeable on the products. He made the process quick a simple. He is setting the standard in customer service.

Alex. Was great.

My salesman Nick was AWESOME.. Very patient and very helpful with me making decisions on my purchase.. I will be back to visit the store

Nick was very helpful and he answered all my questions. Ask for Nick if you come in.

Update: I know it’s been months, but I forgot to update this. We did not end up getting the sleeper sofa. It was 2 weeks delayed without any notice. We waited the 2 weeks and still nothing. When we reached out, they told us it was out of stock and it would not be in for another month at least. So this entire time, they kept pushing back the date without telling us why. We canceled and went elsewhere. Unprofessional not being transparent with us. Thank you Nick for helping us select and purchase our sleeper sofa! Explained everything and answered all our questions.

In shopping for Lamps. Chris McCormick was the best salesperson I have ever encountered. He was friendly and extremely knowledgeable. The store was super clean and the manager Dakota was extremely helpful as well! I hope to come back for sales in the near future.

Total disappointment. Prior to purchasing two bar stools, I asked if evening delivery was an option. I explained I could not take off work and delivery after 5 p.m. was needed. The Sales Associate informed me that Ashley had an evening delivery and we proceeded with the transaction. Two days later I received a delivery time of 8:45 a.m. -12:45 p.m. I called to arrange an evening delivery and they refused. I canceled the order and requested a refund. A week passed no refund on my credit card. I had to contact American Express to dispute the charges since I never received the furniture.

The service was great and very helpful. Definitely coming back!

Shuntay was very helpful and knowledgeable in my shopping experience at the snellville store. Definitely going to see her again

Michael H. was very helpful, fast, efficient. I highly recommend him!

Nick and Dakota ensured I had a wonderful shopping experience. Nick is friendly and patiently helped me pick the pieces I needed to stay within my budget. I highly recommend consulting with Nick and Dakota for your next furniture purchase.

I came in dealt with Michael and he was awesome and Que was great. They were awesome

Alex was awesome! He helped with financing and coordination. I walked away with a great deal I would highly recommend him.

If I can give this place zero stars I would. I should have read the review before making my purchase. Lies and extreme delays. They kept changing my delivery dates without notifying me. Run. There are better, less expensive and excellent customer service out there. This place ain’t one. Run people, Run. Don’t even bother calling the store either.

Come to Alex for 5 star service,he's awesome. Thanks Alex.

Spent almost an hour here and nobody helped me. They did help other folks, but not me. I just had some simple questions to get answered and money in my pocket to spend and was already sold on the bed they had. It’s a shame they don’t have enough sales people to help folks, or that they spend a lot of time multiple sales people with the same customer. I was gonna be an easy customer but this is absurd.

Great prices. Great experience with Michael! Very accommodating and knowledgeable. I recommend this store and Michael’s service, five stars!

Nick and Dakota took excellent care of me …helping me understand furniture and pricing options to fit my personal preferences and budgetary needs. Friendly, knowledgeable, and professional service! Can’t wait until everything is delivered to my new home. Definitely will return.

Great sales experience!! Shuntay took care of everything we needed! Will definitely return.

I had a wonderful experience with Shuntay today. Great customer service.

Nick made the process of buying our furniture so smooth. He explained everything very clearly and answered all our questions. Thank you Nick for an amazing shopping experience with Ashley! I’ll definitely be coming back :)

Loved the experience with Michael and how patient he was with us while deciding what we wanted. Thank you Michael!

Michael was great! Very professional and knowledgeable!

Alex was amazing.

Alex was an amazing help. I was in and out in no time. I shall be back to purchase more. Thank you ALEX!!

I came to Ashley to check out bed set, Micheal approached me and asked if I needed a help, he assisted me in all my purchases. His customer service was top notch.

Great customer service ,very patient with satisfaction granting delivery and quality furnitures.All thanks to Michael we are happy with our purchase, looking forward to our next purchase.

NEVER BUY ANYTHING FROM ASHLEY!! This chain is very UNPROFESSIONAL and disorganized, brought whole bedroom set from this store as I was in need because my new didn't had any furniture, I was given delivery date 3 weeks after and the saga continued, 1: Not delivered on promise date and postpone for 2 weeks. 2: Product came after 5 weeks of order but was DAMAGED 3: Called customer care and shop only to found they were helpless, then i was given new delivery date after 10 days. 4: Surprise surprise!! 2nd delivery also came with DAMAGED product 5: Went to store to complaint but as usual they are useless, now given new delivery date Now its more than 7 weeks still I am without bed............. Save yourself and don't order anything from Ashley

My grandmother and I visited the Ashley on Scenic Hwy and the salesman named Chris was very helpful and exceptionally knowledgeable and might I add, very patient with my grandmother. Thank you, brother.

I bought $13,000.00 worth of furniture last December 2022 and ask support for lose sewing area for the one of dining chair on March 2023. it has been only 3 and 1/2 months. But they said that it can not be covered warranty for worn and tears. This is not worn and tears definitely lose sewing area.

Good service! One of the better furniture stores for sure

Alex was such a pleasure to work with. Such a non salesy but "let me help you find what you need" approach. We loved that! It was also great that he was knowledgeable of the products, advised us of our military discount (which we were unaware of), and directed us to exactly what we needed. Thank you for making our experience great!

Michael give us excellent atention services

Michael was great and knew how to really understand my needs and delivered!

Michael was great! He was very patient and listened to our needs and wants. We appreciated his help.

Great experience, Alex helped us out and was very knowledgeable. He left us alone to shop but was around to answer questions and compare different sets we were interested in. Overall very pleased with the experience.

Amazing experience! Will was amazing and very helpful. If you have any questions or concerns about your furniture, ask for Will!

I stopped in to look at bedroom sets. One sales person greeted me, but was tending to another customer when I needed assisstance. Alex stepped in to assist me. He was nothing short of amazing. He was so patient in helping me with my bedroom and mattress purchase. He even got me to purchase $100 pillows which I absolutely love and they will last a long time. I even bought one for my mom. Thank you, Alex for a wonderful experience.

I stopped in to look at bedroom sets. One sales person greeted me, but was tending to another customer when I needed assisstance. Alex stepped in to assist me. He was nothing short of amazing. He was so patient in helping me with my bedroom and mattress purchase. He even got me to purchase $100 pillows which I absolutely love and they will last a long time. I even bought one for my mom. Thank you, Alex for a wonderful experience.

Great experience. Michael with wonderful customer service!

Not adequate merchandise. It was all black and gray. The staff was horrible. Not friendly or helpful. Very arrogant attitude.

Michael was wonderful. He was very patient and helpful. We definitely enjoyed having him help us find some good furniture!

Micheal provided excellent customer support and service. I appreciate his patience to help me purchase the perfect items needed.

Just like all Ashley stores, this place is awful and the sales manager is unprofessional and needs some lessons on manners. I would rather go to a proctologist named Dr. Hook or take an uber ride with Stevie Wonder than deal with Ashley Furniture. Garbage products made in communist Vietnam and even worse customer service. Buyer beware!

Michael got me everything I needed and was great, however after purchasing, customer service from corporate was horrible. Furniture not delivered on promised date, only received half a sofa. When calling corporate, they would always give the same response of “A manager will call back”. No one ever called, and I had to call multiple times to check status of delivery that was missing. I also was told I could return items that were not satisfactory, and it turns out this was not true. Again, more calls and promises, and I’m still waiting. Again, Michael is awesome and helpful. I would have bought more from him if the corporate and delivery wasn’t so terrible. But delivery and corporate are terrible and ruined the entire experience. I wouldn’t buy from them again due to the rude and poor service from corporate

Very Friendly and helpful. My process went by smoothly.

I am super happy with what we got for my Daughter. Michael was amazing! Give him more money!!!

6/1/23- First and foremost, my rating is based solely on the amazing service my mother and I received from Nick. My mom already knew which couch she wanted to look at when we arrived, and Nick swiftly located it for her. He didn't pressure us. He was extremely kind and really gave us our space to mull over our decision. He even provided suggestions when we asked him. We let him know we would take the weekend to think it over. 6/4/23- We returned to the store and requested to speak to Nick as he had been so wonderful the first time, we wanted to ensure we dealt with him for the sale. As consistent as ever, he was his friendly, laid back self and it was a great transaction. My mother is very excited about her new couch, and we're both grateful that Nick made it an enjoyable experience. My only complaint was while we were there, there appeared to be a woman from corporate who was loudly and constantly discussing operations/training with staff. I found it a bit distracting and unprofessional. I can't imagine why the conversations needed to take place on the floor in front of customers. Nevertheless, at the customer service counter.

After a prior not so remarkable experience with the company I decided to give Ashley another try. The team in Snellville truly went above and beyond to make this the most remarkable customer service experience. My salesman Will stuck by my side the whole time and the management team, Lisa, Nate and Dakota, made sure everything went smoothly this time around. Not only am I grateful, but my Mom was also pleased that I had a better experience with this team. Thank you all!! And heeeeey Ms Shelby!

Douglas Reese was a great sales rep! He was very helpful throughout the entire process!

Douglas Reese helped us today and I bought my dream bed mattress! He was so much help and informed my husband and I very well. 10/10 recommend coming to see him at this location. Thank you Douglas!

I purchased thousands of dollars worth of stuff in February. I also purchased a purple pillow and was told I’d be going home with it that day. After paying and getting my receipt a manager then told me that they were out of that pillow and they would contact me once they had it. I called a few weeks later and they still didn’t have it. Called back and they said if I came to the store they would give me a more expensive purple pillow. On our way there, we called to make sure Juliet was in, since she’s the one we’ve been dealing with and knows our situation. Juliet told us that instead, they would have my pillow delivered to us within the week. That was about 3 weeks ago now. Now the store isn’t answering and we’re out $100 pillow. We purchased in February and it’s now end of may and we still don’t have it. 3 months. I’m highly irritated that we’ve spent SO much money there (not just this purchase but throughout the years) and I can’t even get my pillow. And since we received the receipt that says we took it home, there’s nothing we can do but complain. So- with all that being said: if you purchase something, make sure if you’re supposed to take it home that night, that it is in your hands before you pay and get the receipt.

Alex was so helpful with getting me financed and helping me purchase my very first couch! He is very knowledgeable and patient. This was a great experience all around!

Alex my Customer Service Rep was amazing.. he was very patient & knowledgeable… Which made me want to purchase the furniture I was undecided about… Thank You Alex

I bought a home furniture that worths over 10k from Ashley just 2 months ago. Reported some of the defects in items i purchased right in delivery date. Waited over 2 month to get it fixed, no response. Asked for return ,they said our company policy doesn’t allow. I have never experienced such slow, unreasonable and frustrating response from any company before. I’m throwing away the stuffs with defects and highly advice to stay away from this company for furniture purchase.

Alex ,When I tell you was AWESOME 😎👍 I will be back to shop with him...If your looking for a GREAT PATIENT sells person go to ASHLEYS on Scenic and request Alex .I promise you want be disappointed all smiles on this end...

Great service! Alex Bogat was exceptionally helpful, professional, and knowledgeable. He helped us to find exactly what we were looking for. Will definitely return in the future!

Ashley furniture store in Snellville have the best customer service. Each representative are warm, welcoming and inviting. Michael was our favorite! He doesn't push you he just kind of let you do you. He's helpful, kind and meticulous. This is our second time working with Michael and will continue to do so in the near future. Thank you.

Alex and Quinn was so helpful..excellent customer service

Will was very knowledgeable and pleasant to work with.

Clean

very good quality, professional customer service

Their selection of recliner chairs is really UGH. Quite frankly the store has a funky vibe to it, like they really don't care if you are there or not. Not overly clean either.

Good

Alex was amazing with his excellent customer service and very knowledgeable of the product.

Helpful

Great service and furniture selection

Alex was amazing! We got exactly what we came for! Great options and customer service!

Alex was very easy to work with and had a calm easy demeanor. Knowledgeable and took his time to explain without the in your face salesmanship.

This review is for my friend, Mahmuda Begum. I would give this store, and its customer no service, 0 stars if I had that option. Worst experience ever! Starting with Alex, salesman, who lied about calling within 72 hours for a complete return. He"forgot" to tell me that after it has been delivered, he has nothing more to do with it. Hey, he got his commission. The day it was delivered, a call was received asking if it was delivered and was I satisfied. I told her the furniture was not a good fit in my room. The next day, I called Alex to have it returned, and he told me I would receive a call or an email. I received neither. After almost a week, I called again and was told I would have to call the corporate office. They gave me the number to call and nobody answered. I called the store again and was given the same number, so I googled it. The associates of Ashley had given me the FAX number. While I was at work, my daughter called corporate and told them we wanted to return the furniture, and we needed it done quickly since we have a cat that might scratch it. The person made a note and said a call would be received. No phone call... I know shocking, right? Today I called and was told a technician would have to visit my house due to the furniture being damaged. Even after I told them it wasn't damaged, the person taking notes noted the message incorrectly. My daughter said we have a cat, and she was afraid the longer it stayed in the house it COULD be damaged. Now, the earliest a technician was available was April 25th. I went back to the store today to speak with the manager, and she just repeated exactly what corporate said. Then, she stated I could take pictures of the furniture and email them to corporate. Once they see there is no damage, they could approve the return today and schedule a pick up. When I restated what I heard her say, she backtracked and said with the pictures, the technician will not have to visit, but I can't say how long it will takes corporate to approve a refund and set up a pick up... maybe 2-3 days for them to approve the refund. There was no offer to have Alex apologize for his sales deception or any type of compensation for my time or the upset this has caused. Just, I'm sorry, but once it is delivered, it is out of our hands. Ridiculously unprofessional! DON'T SHOP HERE FOR YOUR FURNITURE!

My wife and I Experience with sale person Mr. Douglas was very professional.And his customer service was Excellent.

Our salesman Jose was excellent and very helpful !!!

Awesome customer service!!

I am so glad that i went to Ashley to get my new sofa , specifically Ashley by Scenic Highway Snellville. The team was extremely welcoming, helpful, and kind. Will definitely make Ashley my go to spot for furniture shopping! . Big big thankyou to Douglas Reese & Lisa the manager. They were both extremely helpful and kind, i feel so blessed ! Thankyou so much.

Shuntay was an amazing sales person, she helped us out so much it was such a pleasure working with her!

We had Carla for a salesperson and she was very sweet and helpful and answered all of our questions

Carla Graus was very friendly, helpful and professional. Highly reccomend if looking for furniture!

Huge showroom with many different styles. The salesman was nice and patient

Michael was awesome and very helpful!

Nick was incredible! Extremely helpful and knowledgable about what's in the store. I had a great experience buying my sectional and end table and had a few laughs while doing it. Thank you Nick for all of your help!!!

Nick was awesome! I got everything I needed and more. Will definitely visit again soon!

Easy and professional

great service and very polite!

good furniture and good service

Michael was friendly, appeasing and knowledgeable. He has very good customer interactions.

We had a good experience

Nick was extremely helpful, great customer service!!

I am a repeat customer to this location. Every time I need furniture this and only stop. Always satisfied with product quality, price, and customer service. This store and it's staff never disappoints! Michael Hillary was a knowledgeable staff who made my purchase a smooth process

The guys we’re really helpful.

Good choice of quality furniture & accessories! Friendly & helpful sales staff especially Regina at the Snellville store!

Nate’s service was spectacular can’t get any better if you need any help with service or sales visit this team they know how to treat there customers

Nicholas and sale manager Dakota were absolutely amazing, excellent customer support, great service and professional. The best!

alex got me right with a new mattress.

Excellent Customer Service and Professional care

Excellent customer service go bye and see Nick.

Great products and quick turn around for delivery

Lost a customer here. I shouldn't have to take a trip to the store to find out about my purchase. I was tossed back and forward between the store and corporate because no one could tell me about my items to be delivered. I got to the store 2 days before the expected delivery only to find out that things were all wrong. This could've been avoided but I get a sense that they don't care. Canceled the order and they didn't even try to accommodate. Just purchased $4200 worth of furniture prior to this.

Michael was great service!

Michael Hillary was outstanding he has lots of patience. and knows how to treat his customers. we were very pleased.

Michael Hillary was the best he had a lot of patience and gave us time to decide on what to do about what we wanted to do. You need more employees like him. Thanks Michael.

I have received exceptional customer service from Mr. Michael here at the Snellville location.... he has assisted me in finding the perfect furniture pieces making my shopping experience less stressful.. if you would like to receive top notch professional service, he's the man!!! Thank you Mr Michael, Shunta Kane

Nick was so awesome! He made this process so seamless! I appreciate him taking his time, giving us options and his expertise! I’m so excited to upgrade our space! Thanks Nick!

Michael Hillary was the best help Ashley has

Micheal was awesome.

We visited the Snellville location to purchase an updated sectional for our new home. Working with Alex was a pleasure. He was very personable, knowledgeable and attentive. Great experience all around!

Worked with Regina who was very pleasant, quality furniture.

Found all the things for a living room refresh. Great experience with Michael Hillary. Great stuff at a reasonable prices.

Jose was such a delight. He was very patient and helpful throughout our buying process

The service we got from Nick Harris was outstanding from the minute we stepped foot in the door. Ashley furniture is lucky to have him. We just love the dining and living room furniture. Thank you Nick for all your assistance.

Shuntay was extremely professional and helpful!

I purchased the Ashley Extendable Dining Table, and upon delivery the delivery team noticed that the extension piece was defective. They reached out to an Ashley’s Customer Care representative who attempted to schedule a technician's visit for me to have the piece repaired. I refused that option because new merchandise should be functional upon receipt! This is not a used, antique table or the like! Thus, I requested a new table or a refund (and they could obviously pick up the defective table). I have received NO response from Ashley. The salesperson was wonderful in the store, where I purchased the table, but that's where the good customer service ended. If you have any issues with your furniture, Ashley may not correct the issue. Spending your money with this furniture retailer is risky!!!

Michael Hilary was amazing!! Great sales man with an amazing personality. I highly recommend him and this store!!

Jose was the best! I can't wait to use my new pillow and upgrade my baby girl to her big girl bed! ✨

Nick was super personable and helpful and listened to what we needed and wanted. His recommendations were spot on.

Nick is most Knowledgeable, courteous and personable each time I need is service

Jose was the best! He helped us get a new sectional for our upcoming family. Definitely coming back back in the next 2 weeks for matching side tables and a credenza! :)

Alex Bogart is simply the best! When I entered the store, he greeted me within a few seconds and immediately offered to assist me. He helped me find the perfect furniture for my son’s bedroom. Not only was he knowledgeable, but also very patient. He answered all of my questions and made me feel at ease with my purchase. I had an amazing experience at Ashley’s furniture store because of him. I highly recommend Alex Bogart when shopping at this Ashley Homestore location!

Jose did very well with our furniture purchase. Courteous and friendly

Jose was so helpful with helping me get my couch. So satisfied and such great service!

When I went to find a bed Nick made sure we were comfortable. Some that look nice and also he had a big smile and was ready to make an awesome sell!!!

Michale was great! He was very patient and informative.

Awesome service

Jose was excellent. He listened and addressed all our concerns to our complete satisfaction. He was very professional and a pleasure to work with.

Alex was great and helped me to get amazing furniture for my place!! I had an amazing experience!!

Michael is the good sales advisor and I believe good human being. People who buys the furniture please contact him, you will get good discounts.

Nicer and better furniture options good quality and great customer service!

Alex was great and helpful. Made this an easy purchase

Michael was absolutely amazing. Patient & attentive with absolutely no pressure. HIGHLY recommend!!!

Michael is so friendly and helpful!!

Jose is very knowledgeable and helpful. Thank you for a pleasant shopping experience.

Jose P , he’s amazing dude. Man he helped me find what I need to find…I recommend him helping you because he is very knowledgeable and helpful!!! ⭐️⭐️⭐️⭐️⭐️

Jose was awesome. Very patient while we made up our mind. We will only buy from him moving on. So knowledgeable and listened.

Jose Perez I really appreciate your assistance today.

I had a great experience at the Cumberland location with Nick as my salesperson.. He usually works out of the Snellville location but was working to help with the President’s Sale and grand opening. If you live in Snellville near Hwy 78 + Hwy 124 I recommend stopping in and requesting him as your salesman.

Jose Perez was an amazing sales person and Dakota was awesome as well! Thank you so much for all the help guys! Truly appreciate it!

Great store! Found a great deal on sectional and ottoman for living room. Go there and ask for Nick. Very good customer service.

Jose best service ever 👍👍👍

When I entered the store I was greeted with a very upbeat energy. Sales staff was friendly and very knowledgeable of all the products they carry. Found what I was came in for and then some with no pushy up sales. I will definitely be back to finish up the bedroom. Thank you Ashley’s Snellville location.

Good services, and thank you so much Michael Hillary for helping us.

It was very nice working with Jose. He was a very patient salesperson. Very knowledgeable of the product. He made the process smooth. It was a pleasure working with him.

Great customer service and timely manner because I knew exactly what I wanted and he got straight to it and I appreciate Nick and his kindness and knowledge...thank you

Alex Bogat was the best representative in all the stores I've been to in all of Georgia. Make sure to ask for him by name .

José the best!

Michael was very knowledgeable and very helpful. His professional demeanor is that of excellence. I’m very pleased with my purchase and will be back for additional purchases.

Nick and Dakota were great! The Stern & Foster mattress and Purple pillow deal we received was affordable and exactly what we needed. We’ll be back.

Jose is very professional. I didn’t feel pressured or rushed to make a purchase. I highly recommend him.

Thank you Lisa Garcia-Manor for all your help and for being so patient and kind to us. Grateful that you were able to solve my issues with my mattress.

Today I had a great experience in Ashley furniture with a sensational person her name is Lisa Garcia Manor very professional person, so kind, and helpful to solve our problems, thank you Lisa.

Finally found my perfect sectional. Thank you Jose for your help. Jose was very helpful and professional. Will definitely recommend to family and friends.

Mr. Michael is a great staff. He worked me through the process of making good choices, best frame bedding and great mattress. It's customer service approach is outstanding. He's a great asset to your company.

Michael was very helpful and attentive from the moment we walked in the store. He knew exactly what we wanted and helped us with our decision. Very good experience!

The sales manager Dakota was very nice. My sale rep Doug was extremely patient with us and while some of the items are a bit pricey they did work with me and my budget in offering some discounts.

Great service. Jose was awesome

Will was AMAZING! He assisted us with purchasing a sectional. He was patient, knowledgeable, and made our Ashley Furniture experience very pleasurable. Ask for Will!

Excellent Micheal hillary

We were looking for a sectional and headed into Ashley. Not only did we find what we were looking for, but we had a great experience. Alex was awesome! If you're looking at purchasing from Ashley, we highly recommend him as your rep.

Alex was great. Awesome customer service

Michael was amazing!

Jose’

WILL is an excellent sales rep. Services were awesome 👌 👏.

Please ask for Michael Hillary when you visit Ashley! He is knowledgeable and professional and very patient. You won’t be disappointed.

Michael's customer service and product knowledge was exceptional and I look forward to doing more business with him in the near future. Dorina Tent

Jose is the best!

Nick was great. Great product

First time at Ashley furniture and I'm impressed. Wide selection of beautiful pieces. Nick made my experience all the better, allowed me all the time I needed to design my perfect space. Thanks Nick.

Great service. Will was wonderful. He got me in and out during my lunch break.

I was in search of an entertainment center. Will took care of me quick and efficiently. He had me in and out during my lunch break.

Michael provided outstanding customer service. He went above and beyond, giving the best deal on my gorgeous furniture. I will back! Thank you!

Our guy was great

Good selection, great customer service.

Some of the staff has an attitude when you go to ask for help. I would chose a different location.

Go see Jose, very helpful and friendly

Micheal was a GREAT help with my purchase! Thank you so much

I love the service was so fast and Michael so very nice!!!!

My husband and I went to buy a new couch on Black Friday 2022. We picked Ashley Furniture thinking that we would have less issues with a big name company. The sales experience was great and we found a couch we really liked, specifically the Wasson 6 piece reclining couch. The couch was delivered 11/30/2022. When the movers dropped it off, they cut one of the pieces with a box cutter and tried to hide it with a packing sticker. I (9 months pregnant at the time) had to run outside to catch them before they left to let them know one of the pieces was damaged. They took some pictures and said that a representative from Ashley Furniture would call us to get it replaced or fixed. When my husband got home, he found that they didn't even install the pieces properly. Almost two weeks goes by with no call. Turns out, the movers never notified anyone that the damage happened. Eventually, a new piece gets ordered and my husband is told that a "technician" will be coming out the bring us the new piece and assess any other issues we have. (Two of the three recliners haven't worked properly since they were delivered, they pop and get off track when reclining. The third recliner has a broken piece of wood in it). When the new piece is brought, we now have a newborn. I was told they're only movers and they can't look at anything else and we'll have to schedule a technician to come out. We do that and a tech comes out - only to assess. Not to fix anything. He puts in an order for new parts for two of the three recliners and provides a phone number to call to schedule ANOTHER technician to come out once the parts arrive. Another two weeks go by and my husband calls the number. The parts are overseas and wouldn't be delivered until the end of February or beginning of March. Because of that, a customer service representative lets us know that she just ordered us ONE new recliner to replace one of three that is broken. That's great but now we were in the same position we were in weeks ago with needing to get a technician to come out to fix the other ones since movers can't do anything but deliver. The new recliner arrives January 28th and by Tuesday, January 31st, it's popping and getting off track when reclining just like the other ones. At this point, we're done with Ashley Furniture. The process of getting the couch delivered and fixed has taken up the ENTIRETY of my maternity leave and we're constantly having a lot of men we don't know come into our home to essentially not help with any issues. The couch is nice to look at and that's about it. The customer service from Ashley Furniture has been lacking. Every time my husband calls the store to speak with the manager, he's told that the manger is on lunch and he'll get a call back. Go figure he hasn't been called back once. All that being said, it's STILL an on going issue, for almost three months now. TLDR; my husband and I bought a reclining sectional couch that keeps having issues and doesn't function properly. Ashley Furniture customer service lacks greatly and we will never purchase anything from them again. We wouldn't recommend them to anyone.

Awesome customer service with Michael! He was patient and attentive with me! Definitely going to be a repeat customer!

Purchased furniture from Ashley's on Hwy 124 in Snellville. Worked with Jose and received excellent customer service.

shantae the salesperson she is a true professional she actually got me in the store because she was so professional on the phone

Alex Bogat Wonderful representative answered every question and very patient. Thank You Micheal.

Shuntay was amazing and helpful. If you appreciate great service please ask for her.

Great service, good attitude:) very professional

Debra was very helpful in my decision of choosing out a dresser today.

Very helpful salesperson. Deborah was great!

Carla was great! Excellent customer service!

Michael was exceptional. Very friendly and helpful. Be back we'll

Our shopping experience in Ashley Furniture was wonderful. Our Sales Associate Alex was very knowledgeable and helpful. He made the experience quick & easy.

Alex, thanks excellent customer service and professionalism.

Shuntay was awesome! She was very knowledgeable and patient with me. Keep up the great work hun!

Doug was a peach!! Seriously, great guy and wonderful stories. Best, easygoing, furniture bit ive been to.

Very helpful! Great customer service. Michael Pillary help us out!

Alex was very helpful.

Alex was the best sales person I’ve ever ever encountered at a furniture store please ask for him!

Excellent! Nick was professional and pleasant he made my experience worth coming back.

Alex was awesome!!! He helped us find couches for our new sunroom. He wasn't pushy and was very patient with us.

Michael was so helpful and great to work with.

Jose was a very good sale person

I want to provide zero review ....One of the worst customer care... Bought a Dinning set... I selected one and was sent other ... corporate office says we will send the replacement in next 24hrs... store manager willn't agree seems soo greedy have wasted 100 hrs to talk to them and never find a solution... I strongly recommed to avoid this store and may be AShley worst customer care ... please make sure to take photos before you buy... once you paid you are struck...The table i recived is completely different and be ready to hear the marble is not made by us,the wood willn't be same all the time... store have high quality you receive is lowest quality...Lisa - manager if it is the dinning table you received to be in home please let me know if you accept???

5 stars! A big thank you to Lisa, the Store Manager at Ashley Home furniture in Snellville GA. Lisa made sure she followed up with me after I called the store with an issue. Lisa also made sure I received new merchandise along with an appointment for a service call from a technician that will be coming out to fix my furniture. This type of service is well appreciated. Thank you Lisa for going above and beyond to help me. Keta

Regina is amazing! Please see her for all of your furniture needs in Gwinnett. She stayed after store hours with my family and did not force a sale. She checked in on us during the buying process and is an all around amazing human being. I will only buy from her moving forward. Thank you Regina!

(Translated by Google) Michael was excellent in his sales management, he met all my expectations and I recommend him (Original) Michael fue excelente en su gestión de venta cumplió todas mis espectativa y lo recomiendo

I had a great experience in the store today. Shuntay was extremely attentive and helped me find the best piece for our needs. I will most certainly be back to make another purchase. Thanks for making this experience quick and easy!

Alex is awesome great customer service

Alex-helped me get what I needed for my room. Thanks!

Worked with Carla and Shuntay, they were great.

Loved shopping here. Jose was incredibly helpful, knowledgeable and patient with my two toddlers running around. Def come here for your furniture needs and make sure you work with Jose.

Amazing customer service! Mrs. Debra was such a great help!

The sales rep, Will is great and we had a very good deal on our purchase and our experience is pleasant.

Alex was amazing! Very professional, knowledgeable and kind.

Jose was great and helpful and so was Dakota. Great offer helped me save a good amount of money. Will definitely use Jose again!

Nick was very patient during my search for a living room set. I admired his knowledge and objectivity. I 100% recommend the Snellville location. Ask for Nick!

Very professional service. Nick was very knowledgeable and did everything to get us a good deal and the job done.

We love Nick!!! He's the best. It was so quick and easy. We'll definitely be back. If you come here all for Nick!!!

Lisa was so patient and helpful to us in finding what we needed. I can't thank her enough. Needed a sleeper sofa for my husband who is having surgery and needed to stay downstairs to recuperate, since he could not use stairs after surgery. Lisa was kind and so patient, helping us find one in stock since the one we were looking at was not available. We are grateful for her help in also delivering in time of bringing him home. THANK YOU SOOOOO MUCH, LISA! You are an asset to this company. Blessings. Will definitely shop here again when needed. Highly recommend this store for being efficient and being so helpful in understanding customer concerns.

Alex Was great in helping us find the perfect furniture. He stayed with us from beginning to end and there was a lot of us going back and forth from pieces of furniture within the store. He was very patient with us and we were very appreciative!

Alex was great assisting me with my purchase! I'm am a very happy customer.

We were overwhelmed with the great selections Ashley's provided that went with the color scheme for our living room and dining room. Micheal was such a pleasure to work with and he made it easier for us to choose a selection. His customer service was outstanding and we will definitely use him again when we return. We've had great conversations outside of our home furnishing experience and he was such a delight. We had an opportunity to speak to Alex as well and our overall experience with both of them was outstanding!!

(Translated by Google) Excellent variety of furniture and extraordinary attention from Miss Jazmin who attended us (Original) Excelente variedad de muebles y una extraordinaria atención por parte de la Señorita Jazmin quien nos atendió

(Translated by Google) Excellent attention, we love our salesperson Jazmín. The atmosphere is spectacular and the selection of furniture wonderful. (Original) Excelente atención, nos encanta nuestra vendedora Jazmín. El ambiente es espectacular y la selección de muebles maravillosa.

José and Dough great customer service, love shopping here

Jose was incredibly detailed in his explanations which I appreciated. After going over all the features we were confident that we could make the best decision on which matress we liked most. He also helped us choose some nightstands we would not have known they had because the ones we really liked we ended up finding online! He made the entire process easy and smooth and we will definitely return just because of his great service!

Jose was amazing! He helped us to find the best mattress for our budget! If you get to work with him, you’re in great hands! Will be back if any future purchases are needed!

Nick was great! Very helpful, but not pushy.

Was Served by William Kaye. Salesman was very knowledgeable on his product and executed process flawlessly. I will definitely do business with him and Ashley Home stores again.

I came in with what I wanted in mind. Michael was very courteous and a pleasure to work with. No pressures on getting anything addition. Service was quick. I left pleased and excited for my delivery

Looking for a mattress, salesman Michael, knowledgeable and best of all focused on our needs. Bought a Temper-pedicure.

Furniture shopping is so tiring, last stop Ashley’s in Snielville. What a way to end the night. Was greeted by Regina and she was so informative. I WAS looking for a bedroom set. She was very patient and walked with me and answered all my questions without hesitation. All the employees were friendly and high spirited. I will definitely be back to furnish the next room on my list and recommend this store to all my friends and family. Oh and the bedroom is absolutely beautiful!! Thank you Ashley’s In Snielville.

Alex and Lisa were absolutely outstanding !!! Very attentive, patient, and accommodating !

Never get something from this Store, has a bad delivery service, it take a long time, items came incomplete! When you need someone give a resolution, there’s nobody can help to solve the situation: for example: Once the problems starts: you go online says, call to the store, you call to the store and says: it’s not me, it’s warehouse (i don’t have any contact of warehouse) sellers: I’m just the seller I can doing nothing. the worst service ever. They only want your money, if you receive or not your items, they don’t care. PLEASE DONT WASTE YOUR MONEY AND YOUR PRECIOUS TIME HERE! Read and trust all their bad reviews because IT’S TRUE! 👌🏻👌🏻👌🏻 UPDATING: This situation was solve, finally I could have my money back, thank you.-

I would never do business with Ashley ever again! I had the worst experience on each item that we bought. From the product to the sales person and even to the store manger and DELIVERY!!!! I have to give them one star because it makes you do it, but I wouldn't even give them that one star. Shoppers beware!!!

I paid for premium delivery. The delivery person informed me that my item was listed as “customer assembly”. They delivered my furniture and did not assemble it. I called customer care and they created a case for my issue. I called the store and spoke to someone who said they would resolve my issue and did not get a call back in the time frame expected. I was eventually told that the warehouse was supposed to assemble the item but did not and the delivery drivers do not assemble any items at all. I am still waiting for someone to call me back with a resolution. I should have refused delivery at the beginning. They do not do customer service well.

Jose was great and helpful and he is also patient ! He is a great employee.

I was helped out by Jose , he was very helpful and made my experience very well , I will definitely be recommending people to check them out at Ashley furniture.

Jose was super talkative and very good communication skills he helped us out a lot with our needs.

Alex was great! He explained the benifits of each mattress and I ended up with a great selection.

Mr Douglas was patient and kind. Made sure he showed us as much options to be happy with our decision. Thank you.

Jose was professional

Alex was so incredible in the process of helping me buy my couch and was so informative throughout the whole process!! Highly recommend Alex when shopping at this Ashley Furniture location.

Josse was helpful and friendly. He did a great job with my purchase.

The salesman, Will K, at this store is amazing! If you want great customer service and great prices, this is the place to go! I went looking for a new mattress and found MY PERFECT MATCH! As we went through every single one, bed by bed, minute by minute.... The purple mattress was the one! Will was very patient and went over every little detail, got me the best bang for my buck! Even got the pillow to match. I'd recommend this place 10/10 times! Thank you, off to dream away in my new bed!!

Alex our salesman was very knowledgeable and did an amazing job on helping us get the right purchase mad. Go see him and you will not be disappointed.

People are very friendly and professional.

Excellent experience! Came in looking for furniture for my mother in law. Alex greeted us and asked if we needed any help. He gave us our space but was there to answer our questions. We left to go think about it and came back and he treated us with the same great service. We couldn’t be happier with our experience and highly recommend Snellville Ashley Furniture just be sure to ask for Alex!

We purchased our family room furniture for our new home at Ashley’s today. Besides the beautiful selection; Alex was so knowledgeable and helpful. I also found reasonably priced bedroom furniture for my kids.

Alex Bogat IIII was excellent. Very knowledgeable and not a pushy salesman. Definitely recommend asking for him if in the market for furniture.

Alex is a great salesman. Helped with everything. Explained the deals. Gave us good service

Jose was amazing very knowledgeable on all the furniture

Very friendly Sales Consultant. Sale price was in my range. Very pleased with my purchase.

Came in just to look after waiting four months on a couch from another company which I ended up hating!!! After 10 minutes with Alex I found the perfect couch and he was able to get it delivered 3 days later, just in time for my housewarming! I'm so pleased with my purchase and more pleased with the service. I will be back soon!

Alex is THE man for customer service

Worked with Alex. Easy process, he was very helpful and helped us with our purchase. If you’re coming to Ashley’s definitely ask for Alex. You won’t be disappointed

I came to Ashley this afternoon not knowing what type of mattress I wanted to purchase. Alex was absolutely awesome and knowledgeable. I am very please with my purchase. Horray for a good night sleep. Thank you Alex!!

Alex was awesome great service

The manager Fran and the sales rep Yasmeen have an excellent customer service! Thanks.

Update: So, a couple of days after posting my Google review a received a call from Frankie, one of the managers at this Ashley location. He was extremely apologetic about my experience and was eager to resolve the situation. So, he had scheduled a service tech to take a look at the furniture that I was having an issue with within a couple of weeks. Then a few days later he called me back and again apologizing said he had spoken with his manager, and they were going to replace my furniture. So, a few days later I have received the new set and I am very happy. It is unfortunate that it took writing a review to get my problem resolved but at the end of the day Ashley furniture made me a happy customer again. Thank you, Frankie, for your assistance. Original: I have purchased thousands of dollars of furniture from Ashley Furniture however trying to get anyone to respond to the poor quality of their product is impossible. I have filed claims online, I have gone to the store and still no one can seem to help me. I had taken these pictures after having these in my house for 6 months. I live alone and hardly use my living room and yet the set looks like its 10 years old. I will never give this company another dime of my business.

The selection was very good. However, the salesperson made it seem as though the 5-year protection plan was part of the cost when in reality, it was a separate cost. I didn’t realize it until I got home and looked at the final receipt. This isn’t right and should be told up front that it costs $389.

Alex Bogart is the epitome of outstanding customer service. He provided quick and efficient knowledge and answers to all my inquiries. He allowed me space to browse and was always available if I had questions. Very courteous and kind. If I could give 10 stars, I would. Thank you Alex for going over and beyond.

Going on month number 3 of my recliner not being fixed, Ashley furniture won’t stand behind the extended warranty they sold me, i have had 3 technician appointments cancelled on me with, 2 of which have been Ashley’s own technicians, each time I have had to wait a month for the appointment and they cancel on me each time without even decency of a phone call. I have been to the store, the managers say they have emailed corporate and would call me back, not one single time has a manager even attempted to call me back. So once again I’ll probably get a message on here telling me to private message Ashley with the details so I’m gonna make them message here directly to this thread so the public can see how well they resolve this issue

I worked with Nick Harris. He was very helpful and courteous which allowed me to have a great buying experience

very professional and didn't try to upsell

Terrible experience!Incapable representatives. Exaggerated waiting times.

Alex was an extremely helpful salesman Extremely happy with service will definitely be going back.

Essence is a great energy to be around. She is always looking for us and our needs showing us all the options answering all our questions and even letting us know her person favorites that are in stock

Shopping at this store was a good experience from Essence and her manager. I hope the delivery and assemble of furniture in 7 days we’ll have the same experience .

Essence was excellent she knows how to give you the space you need to look around but is conveniently available for questions & service / sales .

Nate in customer service was exceptionally helpful and just amazing. Thank you

Waiting all most one year and send delivery broken items I don't know why???

Had a really good Sales Rep - Thanks Nicholas H. for everything!

I put in a request for a refund in the store. I received all the paperwork for the refund. I waited 10 business days for my refund and did not get it. I get bounced from phone line to hold music upwards of 45 minutes each time I try to call. Highly unacceptable when people spend thousands of dollars and cannot even get a refund. I was told the request was never put in properly so my refund had to start over. I have called my bank to dispute the transaction along with a BBB complaint.

Worst of the worst. Paid for furniture, didn’t receive it. Spoke personally to store manager who promised it would come following week. Got scheduled confirmations in email and text , they even called me saying they are 10 min away. no one shows up. this happened 4 times!!!! buying from them means may or may not receive products for months and wasting your days waiting for delivery. One of the worst furniture buying experiences of my life.

Bought a couch here in 2019. We've been happy with the couch, but now very angry with the total lack of customer service after the sale. Couch has powered footrests, and one of the motors stopped working. I supplied them with model number and serial number over a month ago, and have been getting the runaround ever since. I have visited the store in person several times, and each time I get a different excuse. I've even written a letter directly to the company, and still have gotten no help. Do yourself a favor and avoid this store.

It was a pleasure coming into Ashley Furniture with what we need and want and less than 15 minutes find and have that satisfied! It was even more of a blessing to meet Sarai who made our Ashley experience such a pleasure and will look for her when we come. Thank you for being very hospitable and well knowledgeable of the business and making customers feel at home!

I will never purchase furniture from Ashley ever! I purchased an extra large TV stand on 8/7. My sales associate Eric P. from the 2535 Piedmont Road Atlanta location has been no help. It seems that the customer service stops after you have made the purchase. The sales associate said the product was available for delivery on 8/11. I waited all day and finally called the customer service department only to be told that the product was damaged and will be rescheduled for 8/13. On 8/13 I received an automated phone call stating my furniture is on its way. On 8/13 again, my furniture was not delivered. Again I called the customer service department and was told it was backorder and showed a delivery date for 8/18 funny right? Well, 8/18 came and went and no furniture. Again, I called customer service it's now scheduled for 8/27. Well, surprise surprise no delivery. Please keep in mind that every time I call Ashley, I am on the phone for 30-50 minutes listening to absurd voice messaging. I have sent numerous text messages and have called my sale associate Eric P. Text messages on 8/13, 8/18, 8/22 and 8/28. I again called the customer service department and requested to speak with the store Manager at that specific location. My call was cold transferred to a Manager (Cal) in the Marietta location cell phone. Funny! After explaining to Cal what happened he stated that he will follow up and apologized profusely. Only then did I receive a text message from Eric P. stating he was sorry for the delay and that he's been trying to figure out what is going on with my order and that it is showing on the truck but it has been saying that for a week and that it may be a system glitch and that he will contact the warehouse asap to get this resolved. On 8/29 I followed up via text requesting an update, no response, 8/30 another text no response. I finally text him stating that it seems that he is unwilling to help me and that I a requesting a full refund and that I will no longer do business with Ashley. I got a response from him stating that there was nothing he can do. They have reached out to the warehouse and have not heard back from them. I did not respond. As of right now, I have been holding waiting to speak with the store manager for 1 hour and 7 minutes. It’s obvious that they don’t care and I guess I would be more forgiving if I received a follow-up call. Every time I called Ashley Furniture Store it’s valuable time I can never get back. Customer service should be the core of every business. There is absolutely no reason why I have to call and stay on hold for 30+ minutes to get a status update. I think going forward I will take my hard earn money to another furniture company that values its customers.

My family and I went to Ashley’s Furniture Store in Snellville and was greeted by a wonderful salesman name JR, who assisted us by sharing info and answering questions we asked him and we left there after purchasing an awesome living room set.

Awesome great customer service.

Not happy with this furniture chain!I contacted Ashley in April about a broken arm on my electric recliner. I've spoken with Ashley numerous times and have been in the store where I purchased this leather sectional 5 times. It is August and 2 incorrect replacement pieces later. Was given also given a case # by customer service for compensation for all the time it's taken concerning this order and was told someone would call me with 24 to 48 hours.... never heard from anyone. Found out compensation was declined after speaking with Ashley to clear up second delivery time, and discovered on that call they were going to deliver another incorrect part for the second time. We are now waiting again to hear from Ashley on when the correct order will be delivered.

Staff was very friendly. Took time to look on their tablet to look for a headboard for a set I bought 4 yrs ago.

Horrible business, quoted me a price for a set(price was also on the sign)told me they had everything in stock, the day before I had to call to find out it won’t be here until 2 weeks. I move in my place tomorrow. Also, they forgot a dresser in my set and wanted me to pay extra when I was quoted the price for the SET. Pls don’t spend your money with them. Regina has no idea what she is doing and customer service is bottom of the barrel. Go anywhere else!

We came in looking for some new bedroom dressers. We left with a new living room set and several new dressers. JR Ragon was so helpful and walked us through everything. We never felt pressured like so many sales people will make you feel. This was truly an enjoyable shopping trip and can't wait until we come back in and shop for additional furniture with JR's help!

Carla was absolutely amazing! She was not pushy at all and made our buying experience very pleasurable. She was extremely knowledgeable. Thanks Carla!!!

Beautiful place 😍 lovely people. J.R., Frankie and miss checkout lady was lovely. Approval was fast and so many items to choose from. I'd recommend this place to anyone!

HORRIBLE! You're better off buying furniture at a garage sale before giving a dime to this company. They are happy to help you spend your money, but that is the extent of their "service." I have been trying to get a replacement door for a cabinet for over two months. I even said I'd gladly pay for it. The store manager has done nothing more than "send an email" to the shipping department I guess to get status. Then he "will call me back." When I call back days later, because you know he's not going to call me, I'm told he hasn't heard back. That's the extent of service at this garbage company. No willingness to help. No desire to find solutions. The customer service employees offer no help either. No one at this company, from bottom to top, is willing to do anything but take your money in exchange for low quality furniture. I'm sure now there will be a response to this review about calling to discuss the matter for a resolution. I've been doing that for weeks. No one is interested in helping. Any response here to offer resolution is simply to try to save face.

Had a great in store experience which has turned into a terrible delivery experience, scheduled delivery, confirmed my address, waiting for my product on delivery day.... never arrives, call the store and they have moved my delivery date out a week+ with no communication that the date had changed. Save yourself the hassle and order directly from the manufacture, you'll get a better deal anyways edit.... order arrived at the later date... you all sent 1/2 of my bed frame! Kudos to my delivery team for being cool. I will not be ordering furniture with you all again. You all deserve worse than a 1 star on this transaction. edit 2.... second round of my delivery, sent an open box that was missing the hardware necessary to put the bed frame together. Refused to go get me another one that day and set up yet ANOTHER delivery date. Last and final chance or I return my $6000 order, good luck tomorrow

They continue to get our order wrong! It took 4 deliveries to get a chair and a dinning room table 🤦🏾‍♀️

The sale guy included extra cost in our invoice. He argued that he did not need to ask for our agreement to include the extra cost of assembling the sofa. He did not apology until I pressed on it. He seemed to try to make money out of unawared customers. Refund takes a long time and efforts to contact customer services. Like the product but not the sale services.

Alex at the Scenic Highway store was so helpful! He helped me find exactly what I didn't even know I wanted! I could describe my decor and how I wanted my guests to feel at my home, but had not been able to find what I wanted. He helped me so much. He even let me pick up plants and other accents from around the store to stage the furniture I was interested in. Needless to say, he got my business and I cannot wait to get my new furniture home! Alex is patient, professional, kind and knowledgeable. Thank you!!!!

Alex was great! He helped me with my purchase, everything was quick and easy.

JR was very helpful and patient!

Great customer service. JR.

Had a lovely experience with Robert. He was very helpful and knowledgeable with all of the furniture.

I have been waiting for almost a year for a refund check, I didn't gain traction with the company until I threatened a civil action against the company to get my money. In final days of refund or filing suit.

I found 2 chairs that I thought would be perfect for my living room. After they were delivered, I realized I made a mistake! They just didn't look good in the space. I returned to Ashley and talked with Will and Frankie about my concerns. They were so helpful and wanted to make me happy. I found 2 more chairs, and they were perfect! I appreciate their customer service and will definitely go to these guys again!

Alex B is very professional and knowledgeable. We would give more stars if I could. He gave us a great deal. He made us love Ashley furniture.

Came into Ashley’s Furniture today, looking for a chair to go with my living room set. Alex B. was amazing

Me and my husband had a great experience with Alex Bogat today at Ashley Furniture. He was very patient and helpful. I definitely recommend Ashley Furniture

William was great. He greeted us at the door and took us directly to the type of relicliners we were looking for. He was very personable and made the whole sales process quite pleasant. I do not like he said we were eligible for a $90 gift card. We never received it, called William and he gave us phone number for the fulfillment center. After emailing the fulfillment center 3x they finally got back to me and said Ashley Corporate never authorized the gift card. I do not like being lied to about the gift card. It should not be up to me to chase it down. Poor customer service. I was impressed with the delivery team. They were supposed to come between 8 am and noon but they texted me at 6:30 and said they were on their way. They arrived at 7:00 and had the recliners assembled and ready by 7:15. Pretty amazing!! I recommend getting the more expensive delivery service, it was well worth it.

Carla was awesome! She had great customer service and was helpful every step! We truly appreciate her service and helping us find what we needed! Overall, best experience to date.

A four month wait for our table and this is what we get. New one on back order, another 3 month wait. Not to mention our chairs came without support bars, we are still waiting on those. And..our couch was delivered wrong as well...the sectional was backwards. Over $4000 dollars and we have nothing to show for it. So disappointed.

JR provided the absolute best customer service from the time I entered until I left the store. He was prompt, pleasant and extremely knowledgeable and helpful.

Alex Bogart!! He was so helpful and amazing to work with ! Thank you for making this such a painless experience amazing customer service.

JR is very helpful, very professional, I highly recommend his service!

Easy experience. Non pushy sales staff and very friendly. Alex informed us of our options and professional completed our transaction without attempting to upsell us. Very nice

A young man went resting if feet a little too hard broke the front stretcher on my dining room chair, I went to Ashley Furniture in Snellville and the lady at the desk was very helpful in supplying my with the part, which made the young feel a lot better Thank You Ashley Furniture

Chimmy was absolutely positively awesome

Excellent experience!!! Alex Bogart was a huge help!!!

Alex was very professional and patient with us while we decided on what sofa we wanted. I highly recommend him for all your furnishing needs at the Snellville location. Thanks Alex

JR was fantastic with helping us find what we needed, Great customer service!!!

Very disappointed. We ordered a sofa. Our first delivery appointment got rescheduled. Then that appointment got rescheduled without a notice (no text, call, or email.) The next appointment, if showed up but was broken from the delivery. Call, they say someone can come out in a month to look at it. So we say we just want it returned. They agree. We are on our 2nd appointment to get it picked up and returned. No show. Call again, they say the pick up was cancelled by me. It was not. Wtf. So here we are still waiting for this to be returned. It’s been a whole month process to get it returned. I have reported them to the better business bureau! I mean they flat out lied a few times saying that I didn’t confirm, or I cancelled something when I haven’t. I think they are trying not to refund me so they are making things up at this point. Also, people in store say they cannot help. That’s not okay as well.