Ashley Store Warner Robins, GA

Thank you Mrs Mary for your diligence and patience in helping me initiate my mattress search. I love the pillow (storm3). I’ll be back when I decide which mattress I want.

Teresha was so sweet and extremely patient with me as I couldn’t make up my mind. She ran multiple numbers for me while trying to decide on a modular sofa. She was a pleasure to work with!!

Kevin Jones was awesome and helped me with the upmost respect and helped me with getting a couch from Ashley’s!!

Kelvin was the best! He helped us with the many questions we had!

I went to Ashley's to look for a 3 piece coffee table set honestly they really didn't have anything in store so I looked on line and found something so I ask my salesperson if they do military discount she says yes they do so as she rings me up I notice that the military discount was not applied so I asked the salesperson she then says I don't know if we are gonna be able to do the discount because the price is not over a certain point so she said she would ask her manager so I said how do u say u give military discount but then because I'm only spending 313.00 u can't get it ow I'm totally fine if a store says they don't give military discount but don't say u do and then wait till a person is about to pay and say u can't get it because u didn't spend enough of ur money with us terrible I will never shop in there again

Thank you Mary Griffin for my new king bed set and dining room set!! Great service and she was awesome!!

Teresha was so awesome and helpful, she helped pick out my dining room furniture and sun room furniture. Nicest person ever!

Kelvin Jones was amazing. Not pushy, extremely helpful and patient. Best experience I’ve ever had at a furniture store!!

I had a great experience with the salesperson, Teresha. She was incredibly knowledgeable and took the time to answer all my questions. Her expertise made the entire process smooth and enjoyable. I felt confident in my choices thanks to her guidance. Highly recommend working with Teresha if you're looking for someone who truly knows their stuff!

Teresha was extremely helpful. Helped us find sales and mattresses with confort level required.

Absolutely loved the experience the customer service was amazing and can’t wait for my new furniture to arrive

Purchased a kitchen table and chairs. Ms Mary was Great to us!

Mary Griffin is extremely courteous and helpful! She made my buying experience seamless. Highly recommend.

Mr. Kelvin Jones was awesome, outstanding customer service! 💪

Kelvin was very helpful and kind while we looked for a new sectional for our home. He helped us find the best configuration for our space and worked with us for the best price. 10/10 recommend Kelvin and his sales team for your new furniture needs!

Kelvin Jones was awesome

Kelvin Jones was very helpful and knowledgeable.

Mary was a delight and super helpful. We will definitely be back in the future.

Kelvin Jones is amazing and most helpful!

Bought a whole living room set (couch, loveseat, recliner, two end tables, rug, and a coffee table two years ago. About a month or so ago we noticed these two areas on the couch. We purchased a warranty when we bought the furniture. When we called to make a claim (which they took almost a month to call us back) we find out this is not covered! Our salesperson assured us if anything happened to our furniture, it would be covered. For the amount of money we spent on this furniture set, I would expected it to last more than 20 months!

Mrs. Mary Griffin was an absolute pleasure to shop with. She took me to exactly what I was looking for within minutes of walking in the door. There was not one question she left unanswered. Unlike many other places visited, there was no extreme push to buy and I was reminded often that I was in complete control of my purchase. Thank you for helping us make this shopping experience a breeze!

If you go to Ashley Furniture in Warner Robins be prepared to be treated with great customer service! Mary Griffin was our sales representative and she is amazing! She listened to us and helped us find the living room of our dreams! We also picked up a new kitchen table! Thank you!

Mary Griffin helped us she made it super easy and she was the best person she was so sweet and kind and helped us tons make sure you see her

Mary was a great consultant, she wasn’t pushy at all which i have the most respect for! Store offers 0% Apr at the time of my purchase of a sectional sofa. Good deal in my opinion especially as a first time buyer of this store.

Kelvin did a good job selling me a mattress

The salesman marked me down for store pickup now I wouldn't get my living room set until after Christmas! They are not getting my money and I would recommend you stay away from this place!

Bought the Ashley Fortman bed. Beautiful bed!! Excellent quality. Our salesman Phillip Merritt was knowledgeable, listened and got us smoothly through the process. Nice man, great salesperson! The delivery people were nice and professional. A good job from start to finish. Thank you

Sales Consultant Phillip did such an amazing job with helping me find and purchase furniture. Give him a raise ASAP!!

Teresha was very courteous and helpful in selecting a new dining room set. . She worked with us to get the best price.

Kelvin Jones- exceptional service

Mary Griffin was extremely nice and helpful.

Teresha was a big help figuring out what I need for my new apartment!

Had an overall great experience! Phil was awesome, gave us the information we needed to know what to look for while shopping without hovering and when we made our final decision he was there to make our purchase seamless and fast. I'm super excited for my new sofa to be delivered!! I'm genuinely happy with the price and quality of our purchase.

Phil was Great!!!

Phil was great!

Service is great! Phil helped us find the best fit for our home and was so easy to talk to!

Phillip Merritt very helpful great services definitely come back

Shuwanna Tuff is an excellent sales associate. Very professional and knowledgeable.

It was a very welcoming atmosphere. The prices were reasonable and we were able to leave with exactly what we wanted. Phillip Merritt is who assisted us and he was very personable!

We had a great experience with Teresha Page at Ashleys. She was very patient, knowledgeable and eager to see that all options were considered. Thanks, Teresha‼️

Phil helped us buy our new couch. He was professional, polite, and very friendly! Made the whole process easy and enjoyable. Highly recommended buying from this store!

Recently purchased a sectional from Ashley in Warner Robins, Georgia. Kelvin was our salesperson. He was extremely knowledgeable and helpful. Purchase, delivery and setup was easy. Very happy with our purchase and shopping experience.

Mary, the woman who helped us was great. Wonderful customer service. We have bought furniture at Ashley for many years.

Wonderful experience everytime we shop here. The customer service is always great and the prices/deals are why we don't shop any other furniture store.

Page is awesome!! Talk to her! Great communication and customer service.

Kelvin Jones was very knowledgeable and patient with us on our purchase today.

Kelvin Jones was very helpful in our search for a new recliner. He helped us when we needed to find one that didn’t rock but was still roomy enough.

Kelvin was very amazing! Good customer service and understanding

I recently relocated to the Warner Robins area and needed to furnish my new home, so I stopped by Ashley Furniture. I had my son with me, who is on the spectrum and has difficulty sitting still, so I was a bit worried about how the trip would go. Thankfully, I had the pleasure of working with Teresha and Shuwanna, and they were absolutely incredible! Teresha went above and beyond by pushing a cart around the store and collecting all my items so my son could keep moving without getting upset. Both she and Shuwanna were so sweet and patient with him, making us feel welcome and accommodated the entire time. Their kindness truly stood out, and it made what could’ve been a stressful trip into the best customer service experience I’ve ever had. I will definitely be returning and will be asking for Teresha and Shuwanna every time. If you're looking for excellent service, these ladies are the best! Thank you again for making our visit so smooth and enjoyable!

Phillip Merritt gave me very professional, courteous, and attentive service. He is an asset to the Warner Robins store.

Mary, at Ashley Home Store, did an excellent job presenting the available options in bedroom furnishings. She allowed the buyer to get comfortable with the texture and quality of the store's inventory. Her patience and easygoing mellow made furniture shopping very pleasurable and a great experience.

Finally needed to upgrade our couch and Kelvin did a fantastic job with helping us out!

Teresha was absolutely amazing. She was knowledgeable and very polite and patient. If you come in please request her.

Great, stress free sale. Phil is good at what he does.

Shaina Groves is amazing!!! She is really patient and super helpful with picking out the right living room set for me! All the ladies here are very nice!! I couldn’t make up my mind. But Shaina still was friendly from the beginning to the end! I’ll definitely be back to shop for my dining room next! They have a lot of affordable financial partners to hep make the process more easier as well!

Nice and professional

Very friendly and helpful.

Thank you Mary Griffin

Mary Griffin was extremely helpful and kind!

Mary Griffin was very helpful and honest.

Miss Mary was AWESOME! 🤌🙌👏👏

ms mary was amazing

Quick service and always friendly.

Mrs. Mary was absolutely fantastic! The experience and help we received today was so grateful. Everyone in the Warner Robins, GA store treated us like family. Thank you for everything Mary

Alexandra was amazing! She was patient and helped us with picking the perfect dining room set. Will be back shopping soon.

Mrs. Mary was very nice and kind

Mrs. Mary is always so helpful, always pleasant, and super knowledgeable with Ashley Furniture products. We go see her every time we are in the need of furniture.

Assisted by Phillip with our most recent shopping experience at Ashley. He was friendly and knowledgeable, efficiently helping us navigate our options. We’re very pleased with our purchase.

Kelvin helped me with my purchase.

Phil was a great salesman. Knowledgeable, polite, and not pushy. Hopefully the sofa we ordered will be delivered in about 2 weeks as promised.

Kelvin was awesome and helped with all of our questions and needs

Shauwanna was great and helped me find the accent table and rug that I needed within 10 minutes- plus great prices! :)

First time buying our furniture for the first time and Mrs Mercedes was so nice and a pleasure to work with getting everything we needed please go buy and see Ashley furniture in Warner Robins ga all the employees are super nice and friendly Joy boggs

We went into Ashley’s today to look for a new couch set for our living room. Ms. Mary immediately greeted us when we walked in. She was so friendly and had a big smile on her face. We found the couches we wanted and she helped us with the easy process. She wasn’t just our sales associate, she was a gift from God that talked with us about life things that’s was such a blessing. I will definitely keep this sweet lady in my memory forever! Y’all go Ms. Mary at Ashley’s!

Mercedes was very helpful and helped me and my wife get what we needed.

Mary Griffin was helpful and allowed us space to find our needs. She also made sure that we got the best deal. Highly recommend.

Mrs. Mary let us look around first on our own and when we found the couch that we wanted, checking out was a breeze!

Mrs. Mary set us up and was an amazing sales person!

OUTSTANDING service!! Phillip and Stedman were impeccable. Personable, accommodating and made us feel comfortable buying. We will be back!!

Mr. Steadman and Mr. Phillip were amazing. They were extremely helpful and I didnt felt taken by the transaction. If anything, I felt like a got a bargain. Will definitely do more business at this store.

Great job phil

Good job Phil

Philip was knowledgeable and honest. Got us the best deal available. 10/10 recommend!

The manager and his crew are very knowledgeable and more than ready to assist in all furniture needs! I'd highly recommend this staff for any furniture or mattress needs!

Ms. Mary was great she got me the best deal with a smile. I’m very pleased with my purchase.

I recently had the pleasure of purchasing a sofa at Ashley Furniture Store and I cannot express how delighted I am with my experience! From the moment we stepped into the store, we were greeted by a warm and inviting atmosphere, which made browsing enjoyable. Shuwanna T. was incredibly helpful—knowledgeable about the products and eager to assist without being pushy. She listened to our preferences and helped us find the perfect sofa for my Mom's living space. Once we made the choice, the checkout process was quick and efficient. I appreciated the clear information provided regarding delivery times and options, which made me feel confident in my purchase. Overall, my Mom couldn’t be happier with her new sofa and the entire shopping experience at Ashley Furniture Store. I highly recommend this store to anyone in search of quality furniture and exceptional customer service. Thank you, Shuwanna, for making my furniture shopping so enjoyable!

Mr Kelvin is the BEST. Go see him for all of your needs!!!

Worst place to get furniture! Bought furniture and it took 3 months to come in, my husband and I had to sleep on the floor till it arrived! If we had known it was going to take this long we would’ve never ordered any furniture from here! The associate who helped us was Shuwanna Tuff. No doubt when we were buying it she helped us out and talked nice etc, after we bought the furniture she was not even responding back to us regarding when our furniture would arrive, just spent about 9k to be left on read and waited 3 months to receive it, got no help from anyone regarding to any of our furniture. They need to do better. They lied and misguided us just to sell their furniture. The associate said the furniture will arrive in 2-4 weeks. Which clearly did not and took 3 months to come in. Our brand new couch got a stain and we have been trying to get service done as we bought the 5 year protection plan, paid about $640 for it, which is also a scam. No one has been helping us out regarding the stain on the couch either and when we reached out told us to file a claim, etc. Also went to the store to see if I can get the cleaning solution which I was told to get it from the store, the associate who helped us won’t even come see us! Didn’t even give us the cleaning solution. Now from the looks of it seems like I will have to wait another 2-3 months until the claim is resolved since it has already been 1 month since I have been trying to have them come service the stain which is pathetic. Overall save your money and buy furniture from somewhere else unless you want to wait 2-3 months and get the worst service/communication possible!

If you would like to purchase any furniture. I suggest going somewhere else. Every single thing that other lower star reviews has wrote is exactly correct. They will get you into you about protection plan & won’t help you after that. Told us 4-5 weeks. Took 3 months to come by. After spending almost close to $9k you get no services form this people or company. It was my 1st time getting it from Ashely but not anymore from now on.

PHILLIP was great with the entire sales process/ he went above and beyond to help me with my order- by far by the best experience I have had in 20 years!!! Thank you ashley!!!

Mary Griffin was great! I was looking for my son a bed. We found it. Thank you Mary! We’ll be back soon!

Mrs. Mary Griffin was very help and knowledgeable… She greeted us with a warm smile and also showed us around… I will definitely be back to see her as well as recommend her to friends and family.

Ms Mercedes Keefe, was very polite, professional and interested in the furniture I am looking for. She was very knowledgeable about the furnishings which helped to decrease stress.

Kelvin was really nice and made me and my wife really comfortable on getting a nice discounted bed room suite

Kelvin is and outstanding person was very nice and very customer services

Ms Mary was so helpful and answered all our questions. Sold us on our items

Kelvin was so patient and honest from the moment we walked in! So glad we came here for a second time to purchase another set of furniture!

Mary Griffin was a great help! Helped me find what I needed and service was perfect! Highly recommend.

Had an absolute best experience today while shopping and purchasing a recliner couch and swivel chair with Ms Mary Griffin at Ashley home furniture store in Warner Robins Ga. Can't wait for those comfy items to be delivered!

Ms. Mary Griffin was wonderful in helping select the sofa and chair at Ashley Furniture HomeStore, locally owned and operated.

Miss Mary was very knowledgeable and helpful with our furniture purchase. Her demeanor was pleasant, amusing and very friendly. We will come back to this store for our next purchase.

Ms Mary Griffin was the salesperson there today when I got to the store. She did a great job explaining my buying options. And she also helped me find a purchase within my budget.

Phillip was great to work with. Very personable and informative.

Scam ! Lies about delivery in the store just so they can sell and then furniture never arrives after 3 months . If I’ve known it was gone take this long I would’ve went somewhere else ! Be honest to customers when you’re ordering on the iPad you see that items not in stock !

Was told in the store I will get a call when my furniture will be delivered in about 2 weeks . Called because 2 weeks past and was told waiting on parts . It has now been 2 months and no update or furniture!!! Then they’re charging me for a mattress protector they gave me said it was mandatory couldn’t leave the store without a mattress protector!! Charged me $130 for a mattress protector when they are less on Amazon , Walmart etc ! Wasn’t gone the option to get my own because it came with the bed obviously not !! Why charge me for a Mattress protector if I’m not even sleeping on the bed 😒😒😒😒 because it’s been over 2 months

This Warner Robins store has some truly beautiful and varied selections, making it difficult to decide between them all. But the friendly and knowledgeable staff (I worked with Phillip and Alexandra) is excellent with their advice and suggestions. And they will work with you in getting you the best financing. I highly recommend.

Philip and Alex both did excellent service

walked in to test out pillows with my friends and when we went to lay down on their mattresses there were two little ticks running around on the mattress , absolutely disgusting.

Mrs. Shuwanna was a great help and was very hospitable during our visit to the store.

The customer service was great and very efficient.

I was treated very well by the staff and the very helpful lady was amazing (I wish I remembered her name) She was patient with me as I chose the furniture that I wanted. I have the pieces and they are so beautiful! I am so glad I went to Ashley for my furniture needs.

Kelvin Jones had great customer service and was very patient with us!!!Thanks

Shawna was very easy to work with, no pressure and answered all our questions!

Shuwanna was very helpful and professional. We will come back with any future furniture needs.

Just had the best experience shopping for our furniture with Ms. Mary! She was very knowledgeable and took the time to explain all of our options.

Kimonte Dining Table and 4 Chairs. I ordered this dinette set in dark brown. IT IS BLACK, not brown. Table is black, 4 chairs are black.

This is the second time I have worked with Kelvin at the WR Ashley Store and the experience was amazing. He answered my questions and even included my son in the things we were looking at. Working with the finance manager was also a great experience! I will go back to them the next time I need anymore furniture! Thank you guys!

Great store with a friendly staff.

Great experience with Mary Griffin and Alexandra Jackson. These ladies worked really hard to get the item I needed and setup the delivery.

Kelvin Jones was very nice and helpful. He made our experience wonderful and there was no rush at all! As well as answering our questions fully with no trouble.

Kelvin Jones did a great job...We love Ashley Homestore!!!!

It was such a pleasure doing business with Ms. Mary and Ms. Alex at Ashley Furniture yesterday! Mary put us at ease immediately and is very personable and highly knowledgeable of the products there at Ashley. If you need furniture, call on Mary when you arrive.

Shuwanna Tuff and Mary Griffin were very professional and knowledgeable

Great experience with Kelvin. He helped us look at a bedroom set and ended up getting a beautiful bed frame. Thank you so much Kelvin.

Mary fantastic help when we were trying to find a bed frame has a lot knowledge overall 1000/10 service

Mrs Shuwanna was very helpful in finding my mother inlaw a new bed that would be comfortable for her. We will definitely be back to purchase more items in the future.

Mrs. Mary was such a great help in making the process easier for me to get a new bed frame for my room. She was quick and informative. Look for her when you go!!

We purchased a sectional couch two months ago, waited for it for weeks only for it to be delivered broken. We ended up with a sleeper couch which we did not want and were not told it was a sleeper, but whatever it is what it is. We have had the couch for two months, while it is a beautiful looking couch, it is the most uncomfortable couch I’ve ever sat on. It has also began deteriorating and sagging after such a short period of time. Very disappointed with the amount we had to pay and the quality we received. Will Not be purchasing with Ashley Furniture again.

Kelvin is the greatest salesman, made everything easy and convenient.

Kelvin did a great job!

Mary Griffin was very helpful and courteous. She will be my contact person from now on if possible.

Great experience in buying our new furniture at Ashley, with the help of Mary Griffen. Thank you !

Shuwanna was very nice and helpful!

Best service ever from Mary Griffin today!

Shawanna Tuff was very nice friendly and quick. I would recommend anyone to shop her.

Hands down - BEST furniture purchasing experience of my 48 year life. We had one purpose in going in, and that was to find a “lift chair-recliner” for my husband who recently had a stroke and is struggling to get in and out of the chair we currently have. We were not stormed when we entered; in fact, we were left alone for quite a while which was surprising and immediately left us comfortable to look around. When we were approached, it was casual and kind, but not over-done. We explained what we needed and our budget constraints, and Stedman, the store manager, went right to work looking up available inventory while we tried every chair out. Stedman was professional and kind - and not slimy like so many furniture sales people. He helped us find exactly what we were looking for. We left grateful and look forward to the next time we can go make a purchase at Warner Robins Ashley’s. The price was fair. The service outstanding, and quite frankly, while currently living through a very difficult time, the whole experience brought joy. Thank you to Stedman for a stellar experience! We will certainly be back on a brighter day when we can spend more money!

Ms. Mary was so professional and helpful from beginning to end.

My experience was amazing! Mrs. Mary Griffin is a gem, an angel! She made my experience so easy. She's friendly and professional, and she will work until you get what you want! Go see her! Mrs. Mary💕

Also The salemanger Shuwanna was awesome, very nice very professional. Warner Robins got a great sales and manger.

Kelvin was great with helping us!

Kariah was AMAZING! I’m very indecisive and she was patient and assisted me with putting my living room ensemble together. I would definitely recommend

Kelvin Jones was very helpful and kind!

Great customer service from Kelvin Jones! He was very helpful and sold us a beautiful couch!

The home furnishings consultant Shuwanna was amazing. She was able to show us exactly what we wanted and answer all the questions we had about options.

We’ve been looking for accent chairs fired our new home. So we’ve been into Ashlys several times. Mercedes was awesome to work with and very helpful to our concerns of what we needed and wanted. We now have our two accent chairs ready to go when we move. Thanks Mercedes for your help. We will be coming back. Bill and Teri Kinard.

Mary was wonderful! Wonderful spirit!

Walked in and asked Mary Griffins what I needed! She gave me everything I asked for and more in 45 minutes! Just a blessing of an experience!! Thank you so very much!!!

Kelvin jones

Mary was very helpful and made the process easy!

Mary Griffin was very helpful

Shuwanna Tuff helped us get our mattress We loved!!

Kelvin Jones was very thorough in showing us several options for what we were shopping for and even took the time to look online. Exceptional customer service.

Kevin Jones is excellent!

Kelvin was great.

Kelvin Jones was so helpful today, got me set up with my new bed. Super happy.

Great salesperson. His accommodation for the items I wanted was fabulous. He also went into detail about purchasing mattress protection for my items.. Great job, Kelvin

I've gone in few times looking for a bedroom set and have been assisted by Ms. Mary. Very pleasant and customer oriented. She made me feel welcome. I ended up purchasing a mattress for my day bed on May 13, 2024. I really appreciate the attentiveness. Thanks Ms. Mary!

Mary was very helpful during my shopping experience. She was also very knowledge about various products.

It was great she took the time out to help me I won't to thank her Mrs Mary Griffin

Mrs Mary Griffin was very helpful and took her time to help me and my wife

Very professionally friendly and very welcoming

Kelvin jones is a great guy. He was doing all that he could for us to have the best bed ever.he was the greatest employee ever. He was funny to

Great customer Service from the time I walked in. The sofa I wanted was discontinued but Shawanda took her time to help me find something similar to what I originally wanted. Thank you!

Kelvin was great. Worked through our changing wants as we used 2 hrs of his time and he remained professional and helpful without waivering Thanks!

My experience with Ashley Furniture was enjoyable. Upon entering the store, I was greeted by Kiara Castillo and she offered her assistance. Kiara showed me what I wanted and immediately completed my purchase. Purchase was very quick and efficient.

Go in and Request for Mrs. Mary!! I Guarantee you want leave disappointed!! She has an Awesome personality, very passionate about her job, very patience and not pushy!! She has an eye for decorating and doesn’t mind helping you find what you need!

I had furniture delivered on Saturday June 2nd after waiting an extended amount of time for the delivery ( 5+ weeks) which I was told was rare. On the day my items were delivered, only two items were present. It turned out that I had a partial delivery and was not notified. In fact no one was notified, not the delivery people nor my sales person, nor the customer service people at Ashleys Headquarters. The head delivery guy called customer service to let them know and they were surprised to hear this and noted the missing items in the system. Hence I was left with a partial living room set. The second attempt to deliver the remaining items, did not go as well either. The customer service I received from Ashley's as a company was substandard. The delivery people could not accommodate the date that worked for me with the next delivery. Hence I will have an incomplete living room set while company is staying which is very unfortunate and embarrassing. I feel that Ashley's Furniture did nothing to rectify this error which was 100% caused by the company. I did not receive an apology for the inconvenience that has been caused by this error. My husband and I were loyal customers and purchased several items from Ashley's in the past. However this situation has put a bad taste in our mouths and we will think twice before purchasing from the company in the future.

Thanks Kelvin for everything!

Kiara was VERY helpful and professional! I would highly recommend buying from this store and asking for Kiara! She helped us choose our bedroom set and we love it!

I had a very pleasant customer service experience rendered by Mary Griffin. She was very knowledgeable on the furniture I was interested in purchasing. I purchased a complete leather living room set. Thanks to Mary Griffin.

I had the pleasure of meeting with MARY GRIFFIN, an Ashley associate. It was a n encounter ordained by God. She was pleasant, knowledgeable and patient during our search for home upgrades. Thank you Mary and God bless you!

Kelvin did an awesome job of presenting the products. He is knowledgeable and personable.

Kelvin and entire staff went above and beyond to help me find the perfect furniture piece very refreshing experience

A House without a standing table! I am writing to express my deep dissatisfaction with the recent experience I had with your company. Unfortunately, I must warn potential buyers to exercise caution when considering doing business with you. My interaction with your company, as well as the associated delivery service provided by FedEx, has been nothing short of a nightmare. The issues and setbacks I faced have not only been frustrating but have also left me and my family emotionally drained. let's say a house without a table. It is disheartening to highlight that the level of service provided by your company and FedEx has significantly fallen below acceptable standards. The mishandling of my package, coupled with the lack of accountability, has been utterly disappointing. Moreover, the constant delays, miscommunication, and false promises only added to my dismay. I firmly believe that your company's actions and negligence have not only affected me financially but have also impacted my emotional well-being. It is evident that your company's practices lack transparency and fail to prioritize customer satisfaction. Despite my repeated requests for a full refund, I was continuously met with excuses and unfulfilled promises. The ordeal of my package being declared lost, only to miraculously reappear damaged and incomplete upon delivery, is unacceptable. The fact that your team failed to provide a satisfactory resolution to compensate for the distress and inconvenience caused is deeply disappointing. I must emphasize that I do not seek store credits or inadequate discounts as a resolution. What I demand is to be fairly compensated for my emotional distress, considering the magnitude of the inconvenience and distress caused by your company's actions. The mere suggestion of a nominal discount offer, with no expedited shipping or compensatory measures, is unacceptable. In conclusion, I regret to inform you that, due to this overwhelmingly negative experience, I have lost all trust and confidence in your company. My perception of your brand has been tarnished, and I have no intention of engaging in any future business dealings with you. I expect a prompt response to this complaint and a resolution that reflects the seriousness of the situation. The lack of timely and satisfactory action on your part will leave me with no choice to leave this review for other buyers. Thank you for your attention to this matter. No mods are needed. I said what I said!!

I loved the customer service, Mrs. Mary was a great help! She was patience and she found me a sectional sofa in my interest which I love! I highly recommend coming here to furnish your home!

10/10 highly recommend coming here . Mrs Mary had very good customer service ! I’m definitely coming back for more service

showed the worker what dresser i wanted & was told it couldn’t be delivered to me although i live 20 mins away. Realized a week after that the worker ordered the wrong dresser, so i had to call back to reorder. They didn’t offer any compensation for the workers mistake and delay in me receiving my order. got home to put together dresser and 3 screws for the dresser wont screw.

Shuwanna was awesome.

My reclining love seat didn't last but a few years. Everything is made with cheap materials, which I had to order replacements of and fix myself. I had even bought the furniture protection plan when I bought the furniture. That was a waste of money as they found every excuse not to cover a claim. Save your money and find better made furniture elsewhere.

The staff are friendly. I was promised my couch would arrive in 1-4 weeks, and now it is going into week 5. Was misrepresented about a credit card from Wells Fargo, which has a crazy rate and seems to only work at Ashley furniture. So far, I'm really displeased with my post purchase experience. I only gave 2 stars because the staff were so nice and friendly.

Kelvin was AWESOME! He listened to everything we wanted and didn’t want in a living room set and found us the perfect match! Great personality too… I will definitely recommend Ashley Store to others, because of the great service that Kelvin provided us with! Thank you Kelvin!

Ms. Mary was extremely helpful during our shopping experience.

The customer service was amazing as was the quality of the furniture.

Kariah barnes was amazing! She was listened to what we wanted, and was so friendly.would buy from her again.

Smooth,easy and convenient 🥰Mrs.Mary Griffin is the best

Kelvin was great to work with!

Kiara was an excellent sales associate. She was able to match us with the bar stool we wanted. I will definitely be back to work with her in the near future.

Kelvin was extremely knowledgeable. He took the time to allow me and my husband to try EVERY mattress we wanted to try! He also worked with us to “find” as many discounts as he could. We also appreciate that he kept a smile the entire visit! He, along with the ENTIRE staff were friendly and not too pushy. I’d give this experience 10 ⭐️🌟!!!

Kelvin is top notch! Knows how to listen & work with customers.

Shuwanna Tuff is the most amazing and upfront sales representative your company has. Going above and beyond isn't enough for her. She exceeds and goes even above that. She is a phenomenal person and I will definitely be going back to this store! She is a person that exceeded and made my buying experience the most comfortable. Excellent side conversations and just a professional in every way! Thanks again! I will be back only because of the professionalism I experienced these past 2 days.

Kariah Barnes was very knowledgeable just as good as she was professional. She knew what she was talking about and was able to help us with purchasing a new furniture set for our living room!!

Avarie was so patient and helpful as I searched for the perfect mattress after having made two other mattress purchases in less than five years. I came into the store not wanting to deal with a salesperson after having a not great experience buying a mattress at a different store a couple of years ago. She was friendly, so I let her answer my questions and I felt like she sincerely wanted me to find what worked for me, not just make a sale. She was easy to talk to, answered my questions seemingly honestly, and was very friendly in a way that felt genuine. I left with a smile and I would shop with her again.

Kelvin Jones is a great!!

Kelvin was such a huge help in getting me the sectional I wanted for a great price. Great staff and wonderful customer service. Just came back to the store to purchase a new bed and Shuwanna was a huge help. She made sure I got the best mattress at an amazing price. The team at this store is so friendly and the service is unbeatable.

Kelvin did great

Kelvin Jones was extremely helpful and will be the only associate my wife and I will go to for future purchases. Thank you!!

I had a great experience. Ms. Shuwanna was very helpful and polite. She let me see how comfortable the couch was and gave me suggestions on how it would look in my apartment.

Kelvin was awesome

Kelvin was wonderful and very helpful

Shuwanna Tuff was SO helpful and personable!

Great experience with my man, Kelvin Jones! Easy to do business with. They weren’t pushy at all and just let us look around until we found exactly what we wanted. Thanks so much!

I would like to say what a pleasure to work with Mary Griffin. She met all our needs with wonderful service.

The Warner Robins Georgia Ashley furniture store it's excellent great customer service highly recommend

Kiara Castillo was very welcoming and very kind. She was very patient with us and understanding when it came to pricing and decor. All around she was a pleasure to work with.Thanks Kiara for everything!!!

Just bought a new couch. Kelvin was awesome and easy to work with.

Got a new bedroom set, super adorable. Mary Griffin was so personable and friendly - she made our experience very easy!

Kariah is AMAZING. She is very knowledgeable, professional, patient, and fun. She took the time to truly listen to what I wanted and helped me purchase the perfect bedroom set, living room set, and dining room set for my home!

Mrs. Marry was a wonderful help & will come in get more

Mary Griffin is always so helpful when I visit. She knows me by my name and I appreciate her. " She's a God send and truly a blessing" !!!!

Mrs. Mary was awesome. She’s was very patient and informative during this process.

Excellent customer service Mary Griffin, Home Consultant was very patient and knowledgeable.

Sales person was very helpful, extremely knowledgeable in all products and helped us bundle our purchase . Her friendly attitude and easy disposition aided in financing furniture for our home .

(Translated by Google) I bought a set of furniture on November 22, 2023, they are already paid for and a dreseer. This is the date January 12, 2024 and they have not arrived, when I went to buy them they told me that they would arrive in 3 weeks, they had spoken very well to me about that store but I am super dissatisfied with the service. I can't believe they lasted 2 months to deliver me a dreseer and furniture. If I had known all this, I would buy in another store. (Original) Compre un juego de muebles el 22 de noviembre del 2023 ya estan pagados y un dreseer esta es la fecha 12 de enero del 2024 y no me han llegado, cuando fui a comprarlos me dijeron q en 3 semanas llegarian, me habian hablado muy bien de esa tienda pero estoy super descontenta con el servicio no puedo creer que duren 2 meses par entregarme un dreseer y muebles de haber sabido todo esto compro en otra tienda.

Beautiful store! Friendly staff

The sales people and management are so nice, great store

Awesome service and store

Great value

We bought a bed from Ashley furniture in Warner Robins , GA. We were told it would be in -in two weeks. Nine weeks later they still can’t give us a date and the worse part is, is they have a sucky attitude when I call to check for an update. Then they have the audacity to send us a bill to start paying. They want us to pay for a bed that they can’t give us a tentative date will be here. I personally will never visit their store again. They definitely lost us as customers.

Beautiful and so comfortable

Very good customer service

The delivery service is terrible. It took 3 weeks to get my furniture delivery then one piece was missing. This piece was rescheduled two weeks later. I got the call it would be delivered today its 3:30 still no call for that 3 hour window. I called Ashley and they couldn’t fit it on the truck but they didn’t bother to contact me.

Kelvin was awesome. Great customer service I will definitely be back.

Kalvin was wonderful. He took the time to listen to what we were looking for. Then he recommended what is best & was able to respond to all our requests.

Mary G was helpful knowledgeable and very courteous. The process was seamless and easy in her capable hands.

Friendly staff and they don't hover over you

Me. Mary Griffin was phenomenal.

Amber did an outstanding job with this sale. She had all the knowledge of the piece I was looking for. Would highly recommend her for all of your furniture needs.

Kelvin Jones

Mary Ann Griffin

Mrs Mary was really wonderful and help full she helped with every thing we need help with

Shawanna was great - very helpful and patient and a great listener

Great selection, great people. Amber Hooks was a great help!

A very good store. The salespeople were very helpful and knowledgeable, and made it a great customer experience. Kariah Barns was exceptionally nice and had input and ideas that helped in our purchasing decisions. Can’t thank her and the store team enough, even the manager; who assisted in processing out our purchases. Thank you all R. Boye and E. Cigahn

Kariah was fantastic. Incredible service and attentiveness. Definitely recommend Kariah.

Kariah was amazing. She was very informative and I loved having conversation with her! She’s amazing and I really enjoyed my experience!!

Great customer service & good quality & if you are ever in the Warner Robins area please stop in & ask for Kelvin..he is a great salesman!

Great customer service by Kiara. Highly Recommended

Kariah was excellent!!!! She was professional and courteous throughout the process. She worked with me to get the best deal! Go see Kariah for your next furniture purchase.

Mary was super helpful! She created an environment where I was able to feel like I was just at home with family.

Amber Hooks was a great salesperson and made our experience great!

Mary Griifin- exceptional sales woman. Knowledgeable and professional on top of being friendly.

Kelvin Jones was very helpful as always in making our purchase today. Awesome customer service!

Kelvin Jones was phenomenal! Very personable and easy to converse with. He helped me out for most of the day and made a typically stressful process easy. He also did his best to make sure I got a fair price. Couldn’t be happier with his service!

Mary Griffin and Alexandria were amazing. They worked extremely hard to ensure we were satisfied with our purchase.

Super friendly and knowledgeable

Kariah was an absolute pleasure. So thankful to have someone so knowledgeable help us make the right decision!- the Zammit’s

Kariah was so helpful and delightful. Must visit!

Kariah Barnes was awesome! Please ask for her!

Sales woman was Mary Griffin. She was very patient and helpful with my family as we made our choices. It was appreciated.

Our sales person was awesome and was patient when answering all my questions. Kariah Barnes is the reason we will come back.

Miss. Kiara was awesome and very helpful in the purchase of our sectional and coffee table set. 10/10 recommended

Excellent customer service & professionalism of Ms. Mary, sales agent who attended us.

Miss tuff was very kind and professional

Mr kelvin was very knowledgeable and attentive during our experience finding the perfect furniture for our new place!

Mrs. Mary was the absolute BEST!!! She was very very sweet, patient, and informative!!!! I came inside of Ashley furniture store very indecisive, but Mrs. Mary took great care of me and helped me select the best bedroom set that fits my theme at my new home!!! I 10/10 recommend for you to stop by Ashley Furniture here in Warner Robins, GA if you are needing furniture/etc and ask for Mrs. Mary!!!

Mary griffen and Stedman Ellington are amazing. Very sweet, polite and listened to all the things we were looking for.

Very informational and polite. Mary and Stedman were fantastic

Great service I will definitely come back

Kelvin is the man!

kelvin jones is great

Kariah is a excellent sales lady at Ashley furniture in Warner Robin! Professional and knows her stuff down too the finances and products that they offer. Stop by u won't be disappointed

My experience was excellent! Good customer service.

Brian Hill and I was very pleased with the customer service that Kathy gave us today on our purchase. She was very pleasant, knowledgeable, and helpful.

Shuwanna was super friendly. She ensured that our purchase went smoothly. I will be going back when I am ready for my next purchase.

The sales people were great

Store was pleasant and the folks that helped us were kind and helpful.

Ms. Mary Griffin and Ms. Koriah were excellent sales agent.

Best furniture store

Mary was fantastic!!

Great experience

Alexandra and Shuwanna were great!!! Wonderful customer service and a pleasant experience and I’ll definitely visit again.

Mrs. Mary Griffin was an absolute delight! She listened to my wants and needs and made sure everything I wanted and every need was met! I absolutely love her spirit and would recommend her to any and everyone!

My experience with this store and Mary Griffin was absolutely delightful. I have always been impressed with Ashley’s furniture. No matter where I bought furniture it always ended up being Ashley’s furniture despite the fact that I had never been to an actual Ashley store. Mary helped me with selecting the types of furniture that I was looking for, pointed out my options and just made my overall visit extremely easy. I was so impressed with how well I was treated and with the selection of furniture that I am going back next week to purchase the additional furniture Mary assisted me with picking out. I would definitely recommend Ashley’s to my family and friends!

Phillip provided wonderful service

Marry griffin assisted me when buying a new bed for my little girl. She was so nice and made the process easy.

Had a terrific experience with Kelvin Jones. He was super knowledgeable about every item available and even went out of his way to accommodate my mother who has arthritis. Great guy through and through. He actually made it fun to buy furniture, lol

Mrs. Mary was a great help! We found our dream couch on the first visit!

We came to Ashley Furniture Home Store on Watson Blvd in Warner Robins GA looking for a dining table and were greeted by Phillip Merritt. Absolutely fantastic sales person! He was very helpful and informative with no pressure to buy. We returned the next day to purchase the table, but Phillip had just left. Kelvin Jones was so kind and ran out to the parking lot to stop him. Phillip returned to help us purchase the table, chairs, and bench! ABSLUTELY FANTASTIC SERVICE from start to finish! Thanks Phillip Merritt!

Phillip was awesome!! Everyone was great!! We really appreciate yalls help!!

Miss Mary was very helpful, and wonderful to work with

Mary Griffin was very patient and very knowledgeable. She did a great job selling us without pressuring us. She unfortunately is a Lakers fan. SMH

Great and knowledgeable

Kelvin was wonderful. He was so patient and willing to take the time to help us find the right sectional. We came with the kids and were all over the place but he was all smiles helping is.

Amber Hooks was so helpful with picking out our new mattress and sectional! She helped every step of the way and we felt like we were in great hands through the whole experience.

I had an enjoyable experience buying a couch here. Kelvin helped us. Very knowledgeable, very laid back, no pressure. I don't often buy furniture but if I need something else I will definitely check this place!!!

Kelvin made our experience friendly, efficient and enjoyable. Looking forward to our new sectional sofa set.

Shuwanna ; great service. Will ship here again!!!

Walked in and was help immediately and may have been in the store all of 15 minutes and was finished with my purchase. Found the bed I was looking for and purchased with the help of Amber Hooks. She was so helpful.

Kelvin and Stedman both gave us fast, fabulous service!

Just bought our bedroom set and Amber was great! She helped us find exactly what we wanted!

It's honestly impressive how bad they can be at delivery. Over 4 months, multiple broken promises and several no shows later...we still got nothing. How do you go about telling us "This will be delivered on this day even if we have to pull extra trucks from Macon to get it done" then we are met with a no call, no show...again. Then we go to call the number given to us for the latest delivery...right to voice-mail. Exactly how many days off work do we need to take in order to receive what we paid for? Honestly not sure what else we can do at this point.

Amber Hooks was WONDERFUL! She was so nice and helpful with furniture purchase.

Amber was very helpful in assisting with furniture purchase. Thanks!

Shuwanna was wonderful! She helped me find exactly what I need and made me comfortable throughout the entire process. I will certainly recommend her and her store to all of my friends and family!

Mary Griffin was an excellent Salesperson. Awesome and Kind person.

Ms. Mary was the most helpful and patient sales person I have ever met! She was knowledgeable about all of the new features and styles of furniture and helped us find the perfect sectional for our space. 10/10! Thank you Mary!

Had a great experience in the store working with Amber Hooks. She was very knowledgeable and I will definitely be back to purchase a sofa. 😌

Excellent customer service and knowledgeable on the item we purchased.. Amber Hooks.

Salesman didn't seem like he wanted to be there. Didn't ask relevant questions to help us look.

We had a great experience here at the Ashley furniture store here in Warner Robins! Amber Hooks helped us out in finding/purchasing our new couch and she was so kind and helpful! Would definitely recommend👍🏽

Do not buy Furniture From this store. They do not standby the products they sell. If you have an issue you are on your own as I've been dealing with issues for over a year now. The fourth different service technician just left my house shaking his head! Also, the store manager does not honor his word. Totally Frustrated!!

Kelvin was super helpful. Great education on mattresses and covers.

The staff and customer service at the Warner Robins location is awesome! Mrs. Mary introduced herself and allowed us to walk around the store peacefully. I would definitely purchase with her again.

Wonderful team and super helpful! Worked with us on exactly what we need. Amber Hooks was wonderful and easy to work with!

Mr. Kelvin Jones is an EXCELLENT salesman at Ashley Furniture. My family and I went in to browse today and he was kind, helpful and patient! Ask for him at 3050A Watson Blvd; Warner Robins, GA ☺️

Excellent Service

The rep Kelvin and store manager Stedman was truly amazing. They gave appropriate time to look over the inventory and were able to address all questions and concerns. Which made the buying process smoothe and easy

Excellent service and good prices. Would recommend.

Mary Griffin was awesome! Excellent customer service! Very pleased with my living room set!

Amber Hooks was an amazing, patient helper! She took the time to explain and walk us through the purchase we needed with amazing customer service!

Kelvin James and Alexandra Jackson were absolutely wonderful! Very helpful and friendly!

I purchased a nice rug for my livingroom today. Ashley's store prices are very reasonable. Store salesman Kelvin Jones very helpful. Thank you

Shuwanna was great and very helpful.

Amber Hooks is an absolute joy! She is extremely knowledgeable about product. And ohmygosh made the purchase paperwork a breeze. She also gave me great couponing tips.

Kelvin & Shuwanna were awesome and provided great customer service during my visit in the store!

Our exeperience was quick and easy. Amber and Alex were super helpful and very pleasant. Thank you guys!

Mrs. Mary helped me out quick and was very nice! I git my son a new dresser in under 30 minutes!

Mrs. Mary Made Our Ashley Experience Amazing, She Was Very Helpful And Made Us Feel At Home Thank You Ashley And Thank You Mrs. Mary

Mary was a treat to deal with when picking out a new living room suite. Revised-So 6 weeks after our purchase we have received only the sofa and ottoman and not the chaise. Received a call today stating that the color we chose is discontinued. We were offered two other colors to choose from which one was the discontinued one we had already chosen. Needless to say a visit to the store is order for tomorrow. So apparently no one at the store actually knows what is discontinued and what is not. It seems that design and development just discontinues entire lines of furniture and doesn’t tell the brick and mortar stores. Needless to say we are getting a full refund and they are picking up the half a sofa this week, nearly two months later.

I had a great experience here at Ashley’s with the help of amber !

Excellent service! Kelvin knows his stuff :) even broke out the measuring tape to make an exact fit. Well done!!

My husband and I went to the Ashley Furniture store in Warner Robins looking for a mattress and a couch. Mrs. Mary helped us find the perfect mattress and couch. She was very professional, friendly, and patient. She treated us like we were family. We will be doing alot more business with her in the near future.

Amber was fantastic. She deserves a raise for the spectacular customer service. Overall, great experience. Thanks Amber

Mary Griffin helped my wife and I pick out our new bedroom set and it was a great price. Hassle free and it's being delivered and installed for us! Thank you Mary!

Mary was the one who helped me and my husband find our bed room set and we came in just browsing and we ended up buying tonight. She has a great attitude and very sweet lady. Would definitely consider coming back and buying from her again.

We just got our couch from Ashley’s furniture and absolutely loved Amber. She was so helpful and detailed about our plan for financing our furniture. We would absolutely recommend her!

Kelvin was amazing! All the staff were welcoming and friendly! 10/10 will return again!

Kelvin was very patient and helpful during the couch shopping and buying process!

Thank you so much Mrs. Mary! You were absolutely amazing

They was very helpful and I appreciate everything they did.

Mary was fantastic! She assisted me and getting exactly what I needed and made it an enjoyable process! I will be buying from here again.

Awesome group of people! They have the nicest variety of furniture. The atmosphere is awesome & they work to get you the best deals! Ask for Kelvin!

Great customer service 👏 Shuwanna Tuff was able to help with our purchase.

Phillip was very knowledgeable and worked with us on what we wanted. Couldn’t ask for better service. Thank you Phillip!!!

Phillip did an absolutely fantastic job!! He was truly helpful!!

Phil did a excellent job exactly what we needed and got a great price. Thank you Phil

Kelvin greeted us upon our entry into Ashley Furniture in Centerville, GA, and within a few questions he took us directly to a piece that we are taking back home with us. Kelvin is a friendly salesman that helps the buyer find what they are looking for and get them on the road with a smile.

Amber was very knowledgeable and helpful. She worked with Alex the manager to get me the best price possible.

Mrs. Mary Griffin gave us an awesome experience. She was very professional and pleasent to work with! I would recommend her services to anyone visiting.

Mary was very helpful and super nice with helping me to find a dresser!

Mary was very knowledgeable and helpful.

Amber and Stedman were very helpful with finding my bedroom furniture. They listened to what I wanted and all my needs were met.

Awesome customer service! Definitely coming back :) Thanks Mary

If you are looking for some great customer service, go see Mrs. Mary from the Warner Robins Ga store. She is amazing!

Love this store. Mrs Mary from Warner Robins GA location is awesome..

I had a great experience at Ashley’s today and was assisted by Ms.Mary who was more then amazing as she helped me through my purchase with a short and sweet process.

We received excellent service from Amber Hooks. Highly recommended. Thank you

We went in last minute to make a purchase and Mary was great!!!!! She was super friendly, helpful, and PATIENT! I had multiple gift cards I was trying to use up and she made sure they worked properly. We will be back just to do business with her!

Mary was very patient with us and would come back just because of her.

Came into the Warner Robins store today and were assisted by Mary. She was very helpful and very personable! Great experience!

Quick and easy. I already knew what I came in for so that also help the process go quick as well.

Shuwanna Tuff was great at helping me pick out furniture for my new home. I have a beautiful living set now and she got it at the right price for me.

Ms. Mary was a amazing person, Amber was good with us.

Kelvin is the most awesome Salesman EVER!!! Very pleasant, knowledgeable, and professional.

Kelvin helped me, patient and very helpful. Thanks y'all.

Mary was so patient and helpful. She was also very knowledgeable. We will definitely go back and see her with our future purchases.

Kelvin was very helpful and kind! Great service!

Very knowledgeable and friendly costumer service!! Thanks Amber

Mary was an amazing sales rep. Highly recommend!

Mary was such an amazing and sweet rep. to us. She was very detailed and I highly recommend!

Worked with Amber. She let me peruse answering questions as I had them. Then when I was ready to purchase it was a quick and easy process!

Thank you Amber for all your help. You made our experience pleasurable and fun. We will definitely be back for additional items for our new home.

Amber was very good and great thank you

Quality and great customer service.

Outstanding service and support. Kelvin, Stedmon, Alex stayed late helping us furnish our home! Many Thanks!

Walked into the store in Warner Robins Georgia today to see the selection of sectional’s. Shuwanna was very helpful and took me to exactly to the recliner sectionals I wanted to see. She wasn’t pushy and answered all my questions. I will be returning with my husband

Kelvin Jones was the best !

Jeremy was Awesome got what I needed on the spot no hassle!!

Amber at the Warner Robins, GA store was extremely helpful from the time we walked through the door. Will definitely be coming back.

My experience with Phillip at Ashley was wonderful…I will definitely be back for more furniture (THERE THE BEST IN TOWN!!!)

Purchased a new couch today with the awesome help of Kelvin Jones!

Amber has assisted and helped us twice! She’s awesome! Not pushy, professional, kind, respectful and very helpful and accommodating! She made things happen and got us great deals both times we were there! Recommend asking for her when you walk in! She knows where furniture is you’re looking for and can find anything in the store! Makes great suggestions and loves what she does! Amber, you rock! Thank you!

I were in to Ashley Store in Warner Robins, wow my salesperson. Mary were aweso.e. co.e back to more Business, she were awesome. Mary I will be back

If you’re looking for great customer service and a smooth check out process be sure to ask for Mary Griffin! She’s the best.

Mary G. Was the absolute best. She helped me every step of the way.

Kevin was great

Kelvin jones provided great service

Mrs.Mary helped me find 2 lamps for my bedroom. She was very kind and helpful. Defiantly recommend.

Got on my nerves

Mary Griffin was very helpful. Great experience.

I found the best couch for my First Apartment! Shuwanna was a huge help and took her time with me. I didn’t feel rushed or pressured to make a decision. She answered all my questions that I had. I even pulled up my apartment layout and she helped me visualize different possibilities.

Thank you so much to shuwanna and Alex for helping us chose our sofa. Real sweet employees.

Mary Griffin, Great customer service, allowed us to walk around first to look until we were ready to purchase . Smooth transaction!!!

Mary Griffin was absolutely amazing and she helped us tremendously with the purchase of our new sectional

Excellent service and accommodating and patient.

Ashley helped us and she was very knowledgeable of everything we had questions about. I would recommend her to anyone who enters the store.

Absolutely love Shuwanna! Great energy and very knowledgeable! Can't wait to get our mattress! We will definitely be back!

Shuwanna Tuff very nice and courteous

Shuwanna Tuff was very nice and polite! This is my second time with her!

I would like to personally and publicly thank Ms. Shuwanna for her excellent customer service skills. She made our recent shopping experience pleasant and memorable. Her communication and follow up were greatly appreciated. Thank you once again DIVA!!! 😉 We can wait to get our new furniture! Carlos & Felicia

Ms. Shuwanna Tuff was great help in helping us decide what couch we wanted. Great decision!

Absolutely the worst furniture and the worst customer service I’ve ever encountered! If you’re even considering shopping here.. do yourself a favor and just go elsewhere! If I could give negative stars I would!

When I came into the store Mary greeted me, she was so kind and pleasant, just make you want to come into this store and shop!

Had a pleasure dealing with her. Got the furniture we wanted at a great price and no hassle.

Mary Griffin was wonderful in sales and design. Pleasure to work with on our needs.

Mary was awesome and very helpful,

Amazing woman that was extremely knowledgeable with the products and services I was looking for even help me find something that was only sold online amazing

Ms. Mary was very nice & helpful.

Awesome experience very friendly and helpful

Very personable and professional. Worked with me to get exactly what I wanted

Jeremy is the man! Love Ashley furniture and their people are always super helpful and friendly.

Coming in today I was just browsing and Ms. Mary helped us so much by showing us around and helping us out. We will be back!

Ms. Mary was so kind and helpful!😃

I love the Warner Robins store… Amber Hooks (consultant) great personality …she is very professional and efficient….I wouldn’t go anywhere else…I am about Customer Service!!! She was Great!!!

Phil was great to work with! My parents were shopping for a new bedroom set and Phil listened to their needs. Very knowledgeable, patient, and honest!

Kelvin was awesome and helped me out so much with getting a new bed! Definitely will use again!

Mrs. Mary Griffin at the warner robins location was very professional and welcoming and provided me GREAT customer service. I recommend this location for the best customer service.

Phillip was great. We will be back to work with him.

Kevin J. hands down provided me with the best customer service I have received in a long time. He took his time to find something that I would like.

Mary was very helpful and helped us find what we needed!

Very helpful with my purchase!!!

Excellent service, huge thanks to the very professional Mr. Kelvin Jones.

Great and efficient help from Kelvin Jones!

Shuwanna was very welcoming and pleasant. She was not pushy and was extremely knowledgeable. Very smooth transaction!

the customer service was amazing Kelvin Jones was awesome. Need more managers like him.

Great customer service

Mary Griffin was extremely helpful. Thank so much!

Shuwanna Tuff is amazing , go on down and see her !

Hey Shuwanna Tuff helped us in a wonderful way, we needed help finding furniture for our new apartment and she made everything runs smoothly and got us what we needed!! Thank you So Much Ashely’s And Mrs.Tuff.

Amber was friendly as soon as I walked in. She was helpful when I asked some off the wall questions

Great experience with Mary!! Thank you

Mary was so helpful!! What a great experience. Thank you!!

Kelvin he is great

Kelvin was extremely helpful in helping me with a new bedroom set and mattress. Be sure and stop by Ashley Furniture to get the best selection and deals in town!!!

Shuwanna was so helpful and knowledgeable. She offered me many recommendations/options that would match my decor.

Shuwanna did a great job with helping me purchase a new dining set!!!

Mary provided Excellent customer care in assisting us reviewing Living Rm Groups. We're excited about making a purchase. Keep Promoting her with higher positions and salary. AL & Barb is

Sales person amber was all of 5 stars. She was very patient kind and understanding whenever I changed my mind to a different item. Overall, this store gave me a great shopping experience.

Kelvin was a great sales person and very helpful

Kelvin was a big help! Simple and easy process! Very friendly staff! Can’t wait to get my new couch!

Hi went into Ashley in Warner Robins, I meet this Most Amazing Salesperson, and she were awesome. I will be back in the store to see her. And my Daughter and I, Ashley she were amazing. Oh sorry her name is Mrs Mary.

When doing business with Ashley Furniture it is important for the consumer to pay close attention to the hidden cost and add ons that will raise your bill substantially.. Pay attention to the fine print before making a purchase... BEWARE 😟

Very Friendly and knowledgeable. Highly recommend looking her up when you shop at Ashley’s in Warner Robins!

Super, super service. Mary provided me with excellent service with a pleasant attitude and direct attention. She offered advice on material of sofa selections. Great service.

Phil helped us buy the perfect couch for our new home. I highly recommend this store and him!

Phillip gave great service and helped us pick out our dream sectional!!!!!

We wanted to update our decor at our home to bring our look up to date and lighten things up. Shuwanna our salesperson, was excellent with recommendations and information on our options available and financing. We are very happy with our experience.

Mrs Mary Griffin was an absolutely amazing sales woman. She found us an awesome deal on 2 end tables!

Mrs Mary Griffin was amazing. She treated me like family and shopped around for the best deal for me. She was also genuinely interested in my life changes and congratulated me many times! I’ll definitely come back for my future furniture needs.

Mary Griffin is wonderful💓❤💕

Wonderful experience w/ Miss Mary! Quick and painless experience!

Mary was very helpful and I recommend to ask for her once you walk in

Mary Griffin is an excellent furnishing consultant at the Warner Robins location. She was very knowledgeable about the sofa I was interested in! Highly recommend!

Our experience with Mary Griffin was so amazing. She was a great represetative for the Warner Robins Store.

Mary at Warner Robins store was very pleasant,helpfully, warm hearted throughout the process.

Kevin Jones gave us an experience that you don’t get at most furniture store. It was great. The store was very clean and we love the furniture. Warner Robins Georgia keep up the great work. Will be back.

Excellent service. Mary Griffin is a great salesperson and the manager Stedman Ellington is willing to work with you to achieve your purchase at a great discount. Thank you very much and for your attention

(Translated by Google) Good service and very friendly Mary Grriffin and the manager Stedman are the best highly recommended, ask for their advice :) (Original) Buena atención y muy amables Mary Grriffin y el gerente Stedman son los mejores súper recomendados, pidan su asesoría :)

It was a pleasure working with the staff. Everyone was professional and knowledgeable about the products. It was nice being able to be assisted and not be rushed.

Ask for Mary when you go! She’s very helpful & attentive! Great service! I’ll definitely be back.

Mary was helpful, knowledgeable and found additional matching pieces for the sofa we purchased. Great service!

Mary and Alex was very helpful and professional in showing me everything I need

Mary and Alex were very helpful. My mom was able to get what she wanted with help and great information that was provided. They both were really friendly and made us feel real comfortable.

Very clean and knowledgeable employees. Staff was very friendly and approachable on my decision making. Thanks a bunch!!!

Staff was professional and knowledgeable about all the furniture in the store. All staff was nice.

Delivery was fast and friendly.

Excellent.From the time I walked in to the time receiving my purchase and the delivery and set up Wish I would have gone there for my livingroom set

Shuwanna was excellent. She answered all of our questions thoroughly and got our order placed right away!

My furniture was delivered on time and it was easy to assemble. The delivery team could have been more active on getting the assembly done.

Absolute crooks! I went to buy a sectional and used their own website to price it. When I went it I agree to pay the price on their website based on location. 10 minutes later the price was $2k more, after the manager updated the location price… I’m not stupid and I do Cyber Security. Went to Wayfair and got it for the correct price. Absolutely appalling! Crooks!

My experience was as expected: Mary attended to every detail, was knowledgeable, and extremely helpful.

Great selection

Mary Griffin was a pleasure to work with. She knows her stuff and helped me find exactly what I needed. Smooth and easy process. I will definitely go back to her for all my furniture needs!

Phil is great ! They have great customer service!

I'd like to thank Ms. Mary Griffin for a wonderful furniture buying experience! She new just what we wanted. So go see Mary, she's gonna make your buying experience awesome.

Amber was very informative and offered great service! She is a true asset to your WR sales team! Excited for my couch to be delivered “earlier than expected”.

This was our first time at Ashley and the experience was fantastic. Ms. Shuwanna was amazing; very friendly and knowledgeable! She made us feel “at home” and that she had our best interest in mind!

Kelvin was a great salesman and explained everything well. He also was able to make the furniture buying experience fast and easy and addressed all my concerns around the purchase process and delivery.

I had an outstanding service today with Ms. Mary who was very efficient, kind, and very knowledgeable about the furniture that I picked. It took no time to do the process of purchasing. Very clean and wonderful staff at a place with great prices for what you want in your home! Thank you Ms. Mary and staff!

We had a great experience with Shuwanda Tuff. She wasn’t over bearing. Very easy to talk to and relate to. She made sure we got exactly what we were looking for.

Jeremy was a tremendous help with selecting our new living room furniture. He was knowledgeable of the sectionals we were asking about. Definitely will be back to this location in the future.

The service was very helpful and friendly.

Was a great place to pick the right furniture. Amber help me out to pick the perfect dinning room set and server. She was a awesome help. Well be returning to get area rugs and more furniture.

Walked in, began a conversation with Kelvin, and not even 10 minutes went by before he knew exactly what I wanted and what my options were. I love Ashley furniture and the quality of the furniture that I get from this store brand. I practically have it throughout my house. Excellent service, excellent quality, and great employees.

Amber was awesome assistance.

The salesman Phil was excellent with an awesome personality. I wull recommend him to friends and family.

Jermey was an excellent customer service representative today and I really appreciated his help .

Jeremy was super helpful and was able to answer all of my questions! Working on the dining room now.. bedroom is next and I’ll definitely be letting Jeremy assist with it!!

Great experience today with Jeremy in Warner Ronins! He was so helpful and answered all our questions. He was very professional and friendly. We felt very comfortable and know we will be back when we decide on the piece that is perfect for our home!

Mary Griffin is the best. She helped my husband and I pick out our perfect sofa and new coffee table. She is knowledgeable, personable, and made sure we got the best deal. Will definitely be back in the future. We highly recommend.

Excellent service, knowledgeable. Thank you Kelvin Jones!

Kelvin Jones was very helpful and listened to our needs!

I so very grateful for Mary and her experience at Ashley Furniture

Amber and Stedman at your Warner Robins store were the absolute best!!! Our whole experience was amazing and we will be purchasing from them again !!! Visit them and this store for the best prices and customer service

My time at Ashley was great! I came in only looking for a headboard and Mrs. Shuwanna Tuff helped me to find an entire bedroom set to at im absolutely in love with! She was so helpful and genuine. Awesome experience today!

Jeremy is the Best. I am ordering furniture for a new house that we purchased. I am not in the area very often so it makes it difficult for me for delivery. Jeremy has kept me updated about in stock conditions and has worked with me to get my furniture delivered at the time when I am in the area. The entire team has been Great!

Really don't like dishonest salespeople and management. If you say you're going to do something, then do it. Be open and honest. It'll be the last time I step foot in there.

The furniture is quality built and the sales people are always extremely nice and also the delivery drivers are great and always very helpful just An all-around great experience.

Wonderful experience with Phil. He was very knowledgeable and helpful.

Excellent service and help from amber will most definitely be returning soon

Great service and hospitality from amber

My salesperson, Kelvin, was extremely professional. Other sales reps were equally professional. This is the third time I’ve visited this store, each time with delivery service and setup. Each experience was 5⭐️. The use of technology in their customer communication is essential and useful. I highly recommend this store.

Great job Phil

Phil was extremely personable and helped me find everything we needed! Thanks Phil your the best!

I went with my family to pick out some furniture for our apartment and Amber Hooks help us out so much and even interacted with my son while we were shopping around. She was so sweet and made the visit enjoyable and easy.

Great service and very friendly

Very friendly andhelpful staff. No pressure from sales people and they have a large selection. Store is clean and was overall impressed.

Love this place! Special thanks to Alex and Mary. Yall get Simon to hire me so I can be a great addition to yall sales team Getting my rug ready for it's new home

Very professional deal. Our salesman Kelvin Jones was fantastic.

Shuwanna is AMAZING!! Furniture shopping is always tedious and stressful but she made us feel so comfortable. She was super helpful and we were in and out with our dream dining table within 20 minutes. Will definitely be coming back to see her once we are ready to furnish the rest of our home. Thanks again, Shuwanna!!

Came in for a sofa and received great assistance from amber hooks will be back to purchase!!

I came into the store was immediately warmly greated by, Shuwanna. She made my purchase go so smoothly and was a great help!

The sales people and delivery guys were awesome.

Mrs Mary did an awesome job with us picking a mattress today❤️Very patient and made sure we got what was best for us I love shopping with ashleys.

Thank you, Alexander!

Kelvin was our salesman. He was outstanding and very helpful in All our dission. This was the best experience in years.

If you are being sold a protection plan for any piece of furniture that you purchase from Ashly! During the time of sell do not let the sales representative talk you into purchasing that plan. It's not worth it read the fine lines because in the end it will not be acknowledge and it's truly money wasted!!!

Steadman and Mary are awesome! Very well informed and helped us to select something within our budget that still had great quality.

Today was wonderful, I came in looking for a new mattress and found one. Mary Griffin was courteous and gave me time to look around and then Mr Stefan Ellington, the store manager came and gave me the best information about hybrids and regulars. They double team and allowed me to ask questions and of course to lay on the bed with a wonderful pillow that felt great. I left out today with the mattress, adjustable base, pillow and a mattress protector. I was over joyed, Thank you Ashley in Warner Robins. Kathy B.

Mrs. Mary was very helpful and knowledgeable about all the different mattresses. I felt like I was the only customer in the store.

Terrific service today at Ashley’s by Amber Hooks!

Cameron Jones was amazing! Very helpful!

When we couldn't locate the sofa type we were wanting in the showroom, Amber Hooks went "over and above" not only working to locate a sofa on-line, but in the price range we were hoping for. This included taking us to sofas in the show room with similar length, height, and seating dimensions, so we would be more comfortable with the selection. Great Job!

Ms. Mary was super helpful and helped us find exactly what we needed at a good price! Would recommend coming to see her if you come to this Ashley!

This is a great location with awesome friendly staff one of which being Shuwanna. Came in to experience the “Purple” products today and she greeted us and walked us through all the options, sizes, different pillows etc that there were to offer. Although we didn’t purchase one today we will be sure to make a return to her when we do because of her awesome personality and friendliness, Thanks!

I purchased a lovely sectional from this store in April of last year. I opted to have my couch drop shipped to my address to save a bit of money and purchased a five-year warranty through Guardian to ensure that my couch was protected (first and second mistakes). There were shipping delays due to Covid, so I received my couch about three weeks later where it was again, drop shipped and my three sons and I brought the couch in with no issue. About February of this year, I noticed some shifting of the stuffing on the back of the couch and about a month later, I then noticed some separation along the seams, which was again, not bad (third mistake). In April, I call Ashley who then tells me to submit a claim through Guardian to have my couch repaired. I was sent parts that would be used in the repair and a technician was sent out in June. The technician arrived and informed me he was there to treat a stain and not to do any repairs and that he would need to submit a claim on my behalf to get the ball rolling on the repair. It is now August and my couch is still not fixed. One, the warranty through Guardian ONLY covers parts NOT repairs, which my sales associate did not tell me, so that was somewhat of a waste. Two, DO NOT get drop (free) shipping because you aren't covered for any in-home services within the first year. Just pay for them to set it up because the cost for the service technician would initially be covered by the delivery fee in the first year and I, again, was not told that by my sales associate. I am very upset and feel bamboozled. I will never shop here again!! And to the man who sold me my furniture, I'm sure you feel glad that you found a sucker to take advantage of, but your karma is coming, if it hasn't already, I hope you get the worst of it!!!

Kelvin was so helpful and kind. He helped us purchase multiple pieces to make our home complete. I would highly recommend this location and their team!

Shuwanna was the absolute best, most amazing sales person I have ever done business with. Also the manager we had was very wonderful as well. The whole experience was comfortable, they were not pushy in any way and wanted to help us find what we wanted not what they wanted us to have. They were comforting and amazing! We will use them again in the future.

Thank you Amber H. for your help with all our furniture needs! You readiness and willing to help blew us away, as well as your knowledge on the items! Thank you so much! Come to Ashley for all your furniture needs!

Ask if they have any Coupons you might be able to use before you make a purchase. They have restrictions in place after you make a purchase making the coupons not usable. The employees and the Store manager are very nice & helpful.

Cameron was so helpful and friendly, he made our experience pleasant and easy! We ordered the perfect couch for us and it was delivered within a week and a half of ordering. The delivery crew was so kind and efficient- all around it was a wonderful experience!

The 1st time I have been at Ashley's and the staff was truly attentive to our needs, friendly, and professional. I recommend this store only. Ask for Cameron or Shuwanna.

Mary Griffen and her manager Robert were absolutely the best! Super friendly service, and super helpful! I would highly recommend going here!

We shopped at the Warner Robins, GA store and were helped by a lady named Ashley. She was the perfect saleswoman who did not pressure us or get in the way to push us towards another project. She followed us, listened to my wife and myself talk, and had all the payment options with latest discounts and raxes already loaded into her tablet. We did not feel hassled or pressured into buying anything and she helped us find exactly what we needed in our budget.

The only downside is that it takes so long to get what we ordered. We've received half our order, about a month after we ordered, and the other half still isn't here. This should be made clear BEFORE an order is placed in the store. Prices were good; salesperson was great. The delivery team was fantastic.

Prices are really high compared what they use to be.

We came in with a set budget, relocated to Warner Robins with no furniture, Mrs. Mary and her manager were able to get us beds and couches and keep it within our budget, both very sweet and kind, will be back to get the rest of our furniture.

I ordered and paid for a bed in June of 2021. I received all of 2 beds after a 4 month period which I was aware of but then the last pieces had still not arrived well into December. After receiving the last piece, it was THE WRONG PIECE or so I thought, after a visit from the porter we discovered it had the wrong RAILS all together. I asked the store manager ROBERT for solutions, one of which was taking the pieces from a bed of a bigger size on the floor. He told me after inspecting the bed on the floor the pieces wouldn’t fit because it was a king . Upon visit to the store , another store manager looked at the floor bed’s pieces and what do you know SAME SIZE. He never checked! And even if he did it wouldn’t of solved the fact that I had the wrong RAILS anyway. They had no sense of urgency in responding to my complaints or any solutions other than me to WAIT LONGER for new rails to be ordered with NO ESTIMATED ARRIVAL TIME. There was no empathy for my mother not having a bed for almost a whole year and not being able to settle in to my home. I was told to BUY a foundation while I waited on the right RAILS to come 😂 If you value customer service , this isn’t the place to purchase. If you want to wait until kingdom come with no compensation other than to WAIT longer , order here. Also they won’t refund me my money for the bed because it wasn’t returned within 72 hrs even though it wasn’t fully functional upon receipt !!!!

Do not buy from this store/company unless they have all of your pieces in stock! We paid in full for a bedroom set on 07/02/2021. We got the dresser and bed rails on 7/22. The night stands and headboard came in on 10/13/2021.It’s now 01/09/22, 6 months later and we still do not have our footboard to our bed frame. We cannot put our bed together without the footboard. Worst company ever! I was told it would take up to 14 weeks to get all of our pieces when I first put in our order on 7/2/21. It’s been 22 weeks and they do not care and are of no help when you call.

Furniture is postponed for about 6 months and God forbid you want to return something because they’ll charge 25% of the products cost as a “restocking” fee. Worst company experience ever!!!

Nicest people working there. I'll keep working with them. Highly recommend, especially with military discounts.

Ask for johntavious, great personality knows so much about the products they sell, ill be back to buy some stuff soon, the selection like any other ashleys, most things are out of stock due to covid but nobody can help that

Mary Griffin was excellent! Excellent customer service, knew the products, and very welcoming. One of the BEST customer service experiences I’ve had.

Nice ppl

No one helped me, but were sure quick to greet and offer help to others. Will not spend my money here and definitely not for those prices.

Everything was super easy from start to finish. Our sales guy was so nice and worked with us and our indecisiveness!! LOL They even did a price Match which was super helpful. We were told 4-12 weeks on delivery. We received messages throughout that time saying that they hadn’t forgotten about us, and that our furniture was still being processed. Then, to our surprise, we actually got our order early!!! Probably the easiest process of buying furniture we’ve ever had.

For all your home stuff Ashley Home Store got your back

Ashleys is a HORRIBLE COMPANY!!!!!! The staff is nice but the company itself is terrible!!! Purchased over 3,000 worth of furniture and still have no furniture after 3 months and what was delivered to me was broken and incorrect which had to be returned!! Only thing that has been offered due to my delays was a $50 discount code to use on my next purchase lol as if I would buy anything else!!!! Stop blaming COVID this company has been slow!!! This company deserves a 0!

If I could give a 0 star review I would. Save yourself the headache and go somewhere else. Been waiting on our furniture since we ordered on April 4th 2021, and now saying we may see it in October if we are lucky! Every call or follow up has yet to be returned. I am now waiting on a delivery to be scheduled to pick up the middle piece of our couch and ottoman that we have had just sitting in the middle of our living room for 2 months now waiting on the other 2 corner peices. Was told I would have to wait until those pieces make it back to the warehouse to even begin processing our refund, which would then take about 3 weeks to get to me in the form of a check sent in the mail. The salesmen will tell you it should take about 4 weeks to get your furniture to make the sale, knowing it could be up to 6 months. After ordering, also found out a friend has been waiting 6 months for their order as well. Terrible way to do business, and even worst customer service. Don't know how this place is in business!

The in-store customer service (Watson location) was great. I was told that my order would take 4 to 12 weeks. I received a partial order in 17 days, which is my sleeper sofa. I am comfy while I wait on everything else! Also, I am happy with my choice. I love the color and the quality.

My cousin ordered her bed set May it came all scratched up and messed up she call and sent it back and they still haven’t gave her a new one it’s been 1 month and a half later…… poor service it needs to be better and needs improving services I will not shop here (respectfully)

Phil was great! My wife and I were very pleased with his assistance. Thanks!