Ashley | Warner Robins, GA 31093

If you are being sold a protection plan for any piece of furniture that you purchase from Ashly! During the time of sell do not let the sales representative talk you into purchasing that plan. It's not worth it read the fine lines because in the end it will not be acknowledge and it's truly money wasted!!!

Steadman and Mary are awesome! Very well informed and helped us to select something within our budget that still had great quality.

Today was wonderful, I came in looking for a new mattress and found one. Mary Griffin was courteous and gave me time to look around and then Mr Stefan Ellington, the store manager came and gave me the best information about hybrids and regulars. They double team and allowed me to ask questions and of course to lay on the bed with a wonderful pillow that felt great. I left out today with the mattress, adjustable base, pillow and a mattress protector. I was over joyed, Thank you Ashley in Warner Robins. Kathy B.

Mrs. Mary was very helpful and knowledgeable about all the different mattresses. I felt like I was the only customer in the store.

Terrific service today at Ashley’s by Amber Hooks!

Cameron Jones was amazing! Very helpful!

I purchased a lovely sectional from this store in April of last year. I opted to have my couch drop shipped to my address to save a bit of money and purchased a five-year warranty through Guardian to ensure that my couch was protected (first and second mistakes). There were shipping delays due to Covid, so I received my couch about three weeks later where it was again, drop shipped and my three sons and I brought the couch in with no issue. About February of this year, I noticed some shifting of the stuffing on the back of the couch and about a month later, I then noticed some separation along the seams, which was again, not bad (third mistake). In April, I call Ashley who then tells me to submit a claim through Guardian to have my couch repaired. I was sent parts that would be used in the repair and a technician was sent out in June. The technician arrived and informed me he was there to treat a stain and not to do any repairs and that he would need to submit a claim on my behalf to get the ball rolling on the repair. It is now August and my couch is still not fixed. One, the warranty through Guardian ONLY covers parts NOT repairs, which my sales associate did not tell me, so that was somewhat of a waste. Two, DO NOT get drop (free) shipping because you aren't covered for any in-home services within the first year. Just pay for them to set it up because the cost for the service technician would initially be covered by the delivery fee in the first year and I, again, was not told that by my sales associate. He was only concerned with a sale and boy, did he get one. I am very upset and feel bamboozled. I will never shop here again!! And to the man who sold me my furniture, I'm sure you feel glad that you found a sucker to take advantage of, but your karma is coming, if it hasn't already, I hope you get the worst of it!!!

When we couldn't locate the sofa type we were wanting in the showroom, Amber Hooks went "over and above" not only working to locate a sofa on-line, but in the price range we were hoping for. This included taking us to sofas in the show room with similar length, height, and seating dimensions, so we would be more comfortable with the selection. Great Job!

Ms. Mary was super helpful and helped us find exactly what we needed at a good price! Would recommend coming to see her if you come to this Ashley!

Phil made shopping for living room furniture easy and fun! Thank you for all of your help!