Ashley Store Aiea, HI (Pearl Ridge)

Luisa was amazing help and was quick to help us get our new couches! Would definitely recommend!

Ms Luisa was very helpful in helping us choose a sofa, recliner, and a bed frame. Very patient and informative, she actively listens to you, comes up with great suggestions and not pushy. You feel like you’re talking to a friend rather than someone selling you stuff. The store is huge and have a wide collection of everything depending on your budget. We will be coming back here for sure! Amazing service. Thanks again Ms Luisa! Update: Purchased some more items like nightstand, coffee table and an entry table from Ms Luisa. We also wanted to do a shoutout to Joanne for her help in the financing process. We really appreciate you! We’ll be back again!

Quick service. Huge show room. Thank you Luisa!

Great customer service with amazing/ reasonable prices. As soon as we entered the door Matt was very helpful and takes care of each of his clients like they are his number 1 priority.

Staff was friendly and I got the item I was looking for. The clearance area is a great value area and I always browse through this area first before the rest of the store Mahalo's!

Offered solutions for old sofa disposal, very accommodating with delivery schedule and transaction was fairly quick.

Ajay gave unbelievable service from start to finish and made our buying experience a great and memorable one, he made us feel like family. Hats off to GM Brandon for helping us from the start of our journey a few weeks ago. We’ll definitely be back for future home purchases at homeworld. Mahalo AJAY and BRANDON

Luisa was very friendly an and helpful.

Susan amd Isaac were awesome

Derek was great to work with and got us what we wanted.

AJ was very helpful and patient while I selected my furniture. He went over the purchase contract with me and explained everything clearly. When I did have questions his answers were thorough and concise. My experience with AJ was definitely worth a five star rating.

Matt Pangelinan was very knowledgeable in assisting us with finding living room, dining room and family room pieces for our new home.

Sherri Narvaes was very helpful and patient with us in our selection of our sofa with sleeper, love seat and grandpa rocking chair.

Matt has awesome customer service! Very knowledgeable and allowed us to shop without being pushy or hovering. Definitely recommend him to everyone!

Salesman was so nice and efficient and polite!

Brandon was very helpful we appreciated his excellent customer service

From the moment we walked in, Summer made us feel completely at ease. It was my first time buying there, so I was a little nervous. However, Summer was incredibly calm and approachable, never pushy, and her tone and facial expressions were so relaxed that it made the whole process stress-free. We were looking for a bedroom dresser, so she showed us a few options before letting us explore the store on our own. After we mentioned we were specifically looking for a white dresser, she guided us around the store, the clearance section and even used her iPad to find additional white dressers that weren’t on display. Thanks to her efforts, we ended up finding the perfect dresser. We also asked Summer if she could put the dresser on hold until the following weekend, and she was happy to accommodate and she was able to lock-in that sale price for us. Keeping her word, she followed up with us when the weekend came around, checking in to see if we were ready to make the purchase. Overall, the experience was fantastic, and Summer's helpful, low-pressure approach really made all the difference. Highly recommend shopping with her!

Our sales rep Brandon helped us quickly and was very friendly.

Ajay was awesome thanks for the service.

Hello. My name is Marley, I am Colombian, I was blessed to meet Ray in this life, to the glory of God, today we are happily married. In the construction of our house, in the end we decided to stay with you because, like everything, we visited many places to find out which one was best for us, and without a doubt you were number one. On this path of choosing the best for us, we faced many problems but Matt was there by our side helping us overcome those problems, he made us feel that it was not just about selling, but that we should buy what we really needed. . This is just the beginning, we are still missing several things and without a doubt in the not too distant future we will be there again. With love Marley and Ray

Great service

Sherri, was super amazing ! She is very attentive to detail and her expertise in helping us choose the living room decor was 10/10! 100% recommend anyone looking for anything furniture related !

Great experience with Derek. We got exactly what we were looking for.

Ajay was very knowledgeable with helping me decide on the living room furniture I wanted. He made sure I understood what I was paying for as well as answering all the questions I had on the product itself. If I wanted any more information on a product I wanted I would go back to Ajay.

All good.

We went to Ashley Furniture to look for a bedframe/headboard set. Ajay was extremely helpful. He introduced himself and was polite. Answered all of our questions. He didn’t pressure into buying anything (I hate when people do that). He was very knowledgable about the product, warranties, delivery schedules etc. He made our buying experience a breeze. Thank you Ajay! We appreciate your help. Faafetai, UCE!

It was great working with Ajay. He helps us find exactly what we needed and provided great customer service. We highly recommend working with him.

Janet was very knowledgeable, patient and helpful. Appreciate the efficiency! Would definitely shop there again!

Phenomenal selection and staff. Very personalized customer service.

Luisa was very friendly and helpful!!

Sales person Matt Pangelinan was fantastic! He was easy to work with as we picked out numerous pieces of furniture. He was knowledgeable and patient and not pushy at all. Thank you, Matt!

Friendly services, took our time to have the furnitures that we needed and Derek was patience enough to us and made buying our furnitures more enjoyable.

Ajay was so helpful! He answered all our questions and helped explore all the options we were interested in. He was so friendly and gave us all the time and space we needed to make our decision. 10/10 would recommend

Mr Ajay assisted my wife and I and got the right table we needed and answered every question we had. I couldn't have asked for a better sales rep.

Luisa is friendly and nice.

Went in today w/ my mom and gma , not knowing what to expect, but was pleasantly greeted and then happily assisted by Ajay! Ajay was very knowledgeable , understanding, patient & kind! Ajay made our experience great, we will most def be coming back for other purchases ! Loving our new home set!

My husband & I met with Ajay for dining room chairs. He was very knowledgeable, personable, and helpful when we asked him for suggestions. Great talking story with him too! We appreciated how patient Ajay was with us taking awhile to make a decision, and he made our shopping experience so easy. He thoroughly explained everything to us every step of the way and easily answered all of our questions. I highly recommend seeing Ajay for your furniture needs!

My wife and I have visited this location twice in the last month and during both visits Sherri was there to help us out. She was an amazing help and super friendly. And a special thanks to Brandon as well for helping with the shipping potion of our items. We will be coming back for more items in the future and hope that they are there to help us finish furnishing our home.

Told the sales associate Matt what we wanted and he showed us all the options and gave us prices and dates right when we asked! Everything was very smooth! We found exactly what we wanted right away! Great options!

Matt was patient and attentive as my parents selected their recliners. He gave guidance about details without imposing and helped ensure their final decision would be comfortable and fit well in their home. Highly recommend!

Very helpful and pleasant 😊 .

Matt P. Was very helpful and knowledgeable.

Great Service. Mahalos to Ajay

Excellent service. Very patient and helpful. Mahalo Nui Ajay!

Great job. No problems purchasing chair.

Aloha it’s my first time to shop for furniture but Sherri Narvaez is so amazing for helping me find the furnitures that I really want from bed frame mattress, couch, dining table.She is so patient with me and knowledgeable with the design that I need for my little adobe. And thanks to Kyle Shiroma for his assistance finding the best mattress that fit me well.

Ajay was amazingly helpful and very kind. I would recommend to do business with him to anyone. Thank you, Ajay! Will come back to you when we need more furniture ☺️

The customer service is friendly. Did not feel pressured at all by salespeople which is very nice. We were able to browse and try out the different couches & loveseats without feeling rushed. Sherry, Jay & Brandon were awesome ! The selection & prices are ok. In fact, the prices are so good we bought two couches. You can really feel the aloha here.

Amazing service😍🥰 Thank you so much Susan and Brandon. We appreciate your help.

Exceptional customer service- no pressure- Aloha Spirit I really Appreciate the Great Service mahalo

Luisa was very helpful and made some recommendations we hadn’t considered before that lead to us finding our piece!

Absolutely the nicest, most helpful salesperson I have had. Not pushy, gave me pros AND cons , very patient and will call me for another item I am Looking for Kudos Janet

What a great furniture shopping experience. Summer was awesome and made sure we found all of the items that we were looking for. She is super professional. We could not be happier.

Chandler is a good person. He didn’t push us to buy and was courteous and helpful. I recommend him to anyone who wants a good salesperson.

A-Jay is extremely friendly, welcoming, and well-informed about customer needs as well as the store’s inventory and delivery schedule. He helped us find exactly what we were looking for. Even though we weren’t ready to buy right away, he allowed us to place a down payment to hold the item until we had the funds. I highly recommend him!

Thank you, Matt Pangelinan, for your outstanding assistance with my recent purchase! Your warm welcome and professionalism truly made a difference. I’m grateful for your support and look forward to working with you again on future purchases. Mahalo, Chrystal.

Sherri and Brandon were very helpful in getting me two pieces of furniture. They provided insight of how I should decorate my room accordingly to my desired theme. They were very kind, sweet, and patient with me while I continued to decide which pieces I was going to purchase. Will 10/10 come back to this store just to see them.

Matt Pangelinan was the best! He made our purchase seamless and we will be back to work with him in the future!

AJ was the salesman that helped us today and he was absolutely wonderful! He gave us a warm welcome and was helpful the whole time we were there. We’re new to the island and he provided us with his favorite spots to eat and beaches to see. He also made sure to help us get the best prices available. Whether you’re new to the island or a local looking for furniture, I definitely recommend AJ. Easily the best sales experience I’ve had.

Ajay greatly helped us pick pieces for our living room, and he was very knowledgeable about the selection and care of leather furniture. He is also very respectful of veterans and greatly appreciated!

Janet was very helpful in picking out our furniture for our house. We were able to finance the couch over a year after trying it out in the store. She helped us with the code and location for the restrooms in HomeWorld. There was a large selection of furniture with reasonable prices compared to Inspiration. They give customers attention, free water and their restrooms are very clean. Janet told us the availability of the selection in store, when they would arrive as some were a show floor model and bundling all our furniture into one delivery to save money on their delivery fee. I would highly recommend Janet and HomeWorld to get your furniture. Thank you for the excellent customer service!

Matt Pangelinan was an absolute pleasure to work with! He took time and walked around with me to look at options in the store. It was a wonderful shopping experience and I look forward to working with him again!

Matt pangelinan was the best! Highly recommend.

Matt Pangelinan of the Aiea location was very helpful and friendly as soon as we walked through the doors. We were able to buy what we needed and luckily for us they had it in stock.

Brandon, Matt, Mauro And Arnold so excellent in accommodating the customers. 5 stars for them. Thank you for assisting us.

We went into Homeworld not really sure of what we wanted but Ajay helped us. He was so professional and super knowledgeable - he was patient and answered all our questions and help us make the best sound decision for our home. We would definitely recommend coming here to buy furniture and asking Ajay for help.

Luisa was efficient, friendly, and helpful!

Matt Pangelinan help me find exactly what I was looking for and provided excellent customer service.

Brandon is the man!

All went smoothly. Summer led us thru the purchase with expertise.

A-Jay was awesome! He helped us out and was very attentive!

I recently moved into a new apartment and needed a set of occasional tables for my living room. Ajay was attentive to my needs and quickly found several options that would fit my needs and budget. I was in and out in less than half and hour and was able to pick the tables up from the warehouse the next day!

Excellent service from Matt Pangelinan!!!!

Brandon was an amazing help and extremely accommodating. Because of his wonderful service and willingness to work with me, I was able to find and purchase furniture I needed for my home all within the same day!

Matt Panselinan was a huge help in purchasing our living room rug. He went out of his way to put in front of our Ashley couch we bought over a year ago. It was on the floor so he took all the rugs I asked for and demoed it for me. Mahalo nui for your customer service!

Janet the sales person provided great customer service with details and experience regarding what would benefit the customer. Honest delivery which made it easy to purchase item.

Purchasing with Brandon was super easy. He answered all our questions with ease.

Brandon was helpful, directed us where we needed to go, and found us eventually to see what more he could do for us. I was looking for something super specific and he found ways to meet that specificity. He wasn’t in any means a vulture…he was helpful and innovative. Thanks Brandon (with an “o”)

I had a good experience buying my chair got everything i wanted

Brandon was very helpful and professional throughout my whole visit.

My wife and I came in looking for a new sectional for our new place and A-jay was the first one to greet us and ask if we needed help. He made us feel comfortable and like family. He was also so knowledgeable and was able to give us his professional opinion on which couch would fit our needs. He even went so far as meeting us a few days later at another location where we later found a sectional that we love. We’re so thankful to have worked with A-jay 🤙🏾.

Summer did an excellent job helping us find just want we wanted. She showed us the many options that were available so we could make an informed choice. I would ask her again for her assistance when we have future furniture needs.

Brandon was so helpful, and professional. Mahalo!

Brandon was extremely helpful and very courteous.. I’m happy with his service!!

Brandon was extremely helpful and found exactly what were looking. He was incredibly efficient and created a smooth process for us

Was looking for a shelving unit for the kitchen and it had to be a specific height, width, and depth. Found exactly what I wanted at HomeWorld. The piece was also on special. What a great deal and find!!! Thank you to associate Derek Miyazaki for always providing me with the best customer service. He is professional, polite, and friendly.

Brandon was extremely helpful and patient while we made our long awaited decision. Thank you so much for everything. Excited to get our new couch

Sales rep Summer was very patient in showing and explaining the various products (extended warranty, delivery options, hauling away options, as well as various recliners, etc.), even though at the time she didn't know if she would make a sale or not. I was looking for a lift recliner which I ultimately ended up purchasing that day. The prices are on the high side though.

Nice experience. Everyone was pleasant and helpful. BJ Melanson and Matt Pangelinan were great

Found my mom the perfect lift recliner with the help of Brandon T. He was so helpful and knowledgeable. Looking forward to working with him again.

Janet was so helpful with us as soon as we walked in, she let us meander around the store which is just what I wanted to do and at no point did I feel pressured into a purchase. She always made sure to check in with us even while having to navigate and assist other customers in the store. When we finally settled on a set we liked, she was there to help us through selection of pieces and even financing and was honest about when we could expect our new furniture to arrive. She was so patient through all the questions we had for her. I appreciate Janets great customer service and would absolutely visit again for future furniture and home good needs!

Matt Pangelinan was extremely friendly, helpful and patient with us throughout the process. Very useful insight, ideas and considerations. Thank you again!

Brandon was very attentive and helpful. I never felt pressured at all. I'll definitely contact him for future furniture needs/wants

Brandon is great! Amazing sales person, so good we left with way more than we walked in for lol! Definitely knows how to find you the best product and find the best options for you. We will be asking for him whenever we come!

Great experience :) Brandon helped me on the floor and showed me many options of what I was looking for! ⭐️⭐️⭐️⭐️⭐️

Matt Pangelinan was very helpful. He also assisted with moving a coffee table with a coworker next to the chair that my wife wanted to purchase. He went out of his way to ensure that we were able to still shop around while he was getting the paperwork together so we can purchase the items we wanted. He was very knowledgeable and he listened very well to what we were looking for. Thank you Matt for your help today.

Brandon was great. He was really helpful and patient. We knew exactly the bed we wanted but, of course it was out of stock online. Brandon was able to get us the bed we wanted!

Brandon helped us find a great deal on a new couch, with excellent and friendly customer service.

Matt Pangelinan was very constructive in meeting our preferences!

Brandon was very helpful and informative. He made our experience very easy and productive and answered every question we had. He got us the best deals he could find.

(Translated by Google) Guarantee 🤝 (Original) Tagama 🤝

Brandon Tagama is the Best!! Brandon helped us out and he was very efficient!! Thank you Brandon!!

Matt Pangelinan helped me out so much with finding the right size couch for my new apartment! 10/10 service will be going back to him for all furniture needs!

Brandon Tagama was very courteous and professional. He was knowledgeable and answered any and all questions we had. He was also very patient with us and gave us time to make our decisions. Brandon was such a pleasure to work with and I am glad he was our sales associate.

Ajay was the salesman who helped me and my husband find a new couch and ottoman for our new home. He also suggested we get a rug to match our new furniture and we absolutely love it ! He was a great help and we will be seeing him again for future purchases.

Ajay knew what he was talking about, he knew about a lot of the products and helped us look for our couch that we saw online. His customer service was 10000/10 great guy and polite. Definitely recommend him for anyone looking for furniture and I would highly recommend him to people I know.Ajay also showed us all the areas and was there when we needed him or if we had any questions. Highly recommend him if it’s your first time at the store or even if you’ve been there lots of times then he would be number 1.

Luisa B. was great! She found what I needed, quickly and thoughtfully. Will ask for her again.

The process to purchase furniture was seamless with the help of Brandon. He was able to go over options that fit our homes needs and gave a lot of great advice. Mahalo!

We just visited this furniture store and Ms. Luisa Barba helped us, she was helpful and showed us what we needed until we decided to buy.. She gave us a good customer service. So if you visit the store look for Ms. Luisa

Arnold Ambrocio Is the man there! Absolutely the best sales guy I have dealt with while furniture shopping. This was our third purchase from him!

Very helpful. Ajay showed me a variety of options, listened to my concerns and preferences and helped me make decisions to meet them. Would certainly recommend to others.

A-Jay was super helpful! He asked me what I was looking for and immediately brought me to the perfect sectional! He helped me figure out the perfect combination for the orientation I wanted. He was super friendly and answered all of my questions right away and gave me a lot of super helpful tips and tricks!

Very good customer service and care by Louisa, my wife and I were taken good care of. We were shown all around the store and all our questions were answered.

My husband and I really enjoyed shopping here. Thanks to Luisa who helped and answered the questions we had on any items in the store.

Big show room. Brandon was great. Helped us find the perfect sectional.

Summer helped me find the bedframe I was looking for. Even though I didn’t want a box spring she let me know that there is a platform that I can purchase that makes it into a platform bed. I will visit Summer for all my furniture needs.

Great service from Derek at Homeworld Pearlridge. He helped us find what we needed and will ask for him should we need any furniture items.

Matt Pangelinan Was very welcoming, polite, and knew right where what we requested was at. Was very nice and explained everything thoroughly. Will definitely be back because of him.

Large selections of furniture. Mix of prices ranging from clearance, low, high end. Something for everyone. However the sales women who greeted me followed me around to every room as if I was going to walk out the door with a couch on my back. It had taken us three days visiting multiple furniture stores to be sure of the set we picked. The delivery was a ways out and the women who was checking us out (same women) made a comment “well if you would have made the purchase when you first came it would have been delivered this next weekend but now it will be this date” she just seemed pushy and upset we took a few days to decide. The employees must get paid commission and it shows

A-Jay was awesome! Extremely helpful and patient. Answered all our questions and he went out of his way to make sure we had all the information to make the right decision.

Branden and his team were great! We always feel welcome and taken care of. Excellent customer service!

We went in looking for a sofa and Matt Pangelinan was very helpful in helping us find the perfect one. He was very knowledgeable and very friendly. I would definitely recommend asking for him if you’re interested in buying furniture.

AJ at Ashley - Homeworld is awesome. From the beginning contact via phone & text, he did a great job helping me find the furniture piece I wanted. He provided information for all the aftermarket products, which we needed, and helped set up a very convenient delivery time. AJ is super nice and very professional. I am spreading the world of my treatment by AJ. Thanks!

Derek was great. Very friendly and checked on us a few times while we walked through the store. He answered all of our questions and made me feel good about my decision to purchase.

Awesome shopping experience with Matt Pangelinan Extremely friendly, welcoming, and knowledgeable on exactly what we were shopping for regarding sleeper sofas. He showed us a variety of options and answered all of our questions. We’ll definitely shop with Matt again as the entire process from browsing to setting up purchase/delivery was extremely smooth.

Janet was of great service! Very helpful and explained everything through my purchase. Great place.

Very helpful and kind. A-Jay is great consultant.

We had a wonderful experience at the Chinese New Year event. Brandon Tagama Home Furnishing Sales Manager greeted us on arrival and provided exceptional service. Other team members checked on us as we viewed the wide selection. We are very pleased and will return. Thank you very much.

Brandon was awesome! Always takes his time to understand what his customers are truly looking for in a great piece of furniture for their home!

Heartfelt, remarkable salesperson by Luisa Barba! From: Crairg and Penny Oshiro

Luisa was fantastic in helping us select our dining room set.

Matt Pangelinan was awesome! We will go out of our way for his service again. We live in town.

Quick friendly service

We've been shopping around at other stores. Similar products may have been cheaper but the final decision to purchase at Homeworld Pearlridge was our pleasant shopping experience with Susan S. She is very kind, patient and professional. Thank you Susan. We were also able to pick- up our sofa on the same day at the warehouse. The gentleman assisting us at the pick-up dock was super helpful and efficient as well. (Sorry, I failed to get his name). Thank you guys and thank you homeworld. David and Jan Sugino 01/26/24

Great customer service by Derek! Sadly, I didn't find livingroom furniture that was to my liking.

Matt Pancelinan provided excellent service.

Matt Pangelinan provided us great service and helped us find the perfect chair with a great price! Thank you Matt!

Luisa was extremely helpful.

As soon as we walked in, we were greeted by Jesse! He helped us right away and we ended up buying the couch we wanted. Excellent service! Thank you Jesse.

Great Experience, process was quick and easy, never felt pressured at any time to make a decision right off the bat, and Matt was the coolest person there to get me what I needed

Home Furnishing Consultant Susan Schank provided excellent service at Home World in Aiea. We were looking for a recliner for my elderly mother. Susan showed us all the different models and let my Mom try it out We got the perfect recliner to fit my Mom's. needs. Mahalo Susan

Consultant Matt Pangelinan was a pleasure to work with! His customer care and support was outstanding. He helped me find the exact item I was looking for. I appreciated the effort he made to meet my needs and ensure my satisfaction. I look forward to working with him again in the future.

My wife and I were looking to replace our old sectional and was amazed when the selection Ashley furniture had. We had the pleasure of working with Louisa who was not only personable but very knowledgeable on the large variety of sofas. She was able to price out our top choices so there was no surprises when we made our final decision. Louisa was very patient while we went back and forth on two options. We never felt rushed or pressured to make a decision.

Matt Pangelinan ushered us through the “we’re looking for something specific” phase to getting exactly what we needed! He was awesome!!

Matt Pangelinan was extremely helpful. Had an answer to all our questions and made sure we were comfortable with our purchase. So happy we came to get our new couches today! Thank you.

Matt Pangelinan was so helpful and patient with us!! I’m honestly so thankful we got him as our service person. We kept walking back and forth between two couches and we made a rookie mistake not measuring our space in the first place. So we met up with him again the next day to pick out different option instead and he was totally cool not pressuring us and just being helpful. We even decided to buy a new kitchen table and a new tv stand. All along the way he was very attentive, and I’m sure we will be back for more cute furniture. The furniture itself we are extremely happy with it is really great quality for a decent price. I definitely recommend!!!

Louisa was very nice

Ajay was great to work with!! Will only work with him in the future.

AJ was very knowledgeable of everything in stock & very helpful in helping us find the right colors and rug to fit with our set. Thanks so much!

Went in for a couch and left with a couch and a bed frame! Luisa Barba stepped right in to help and show us all the different options! We had a wonderful experience at the Ashley Store in Aiea thanks to Luisa for the wonderful experience throughout the store! Will definitely be coming back and we will recommend everyone we know to go to Luisa for any of their furniture needs!

Mahalo Matt Pangelinan for your excellent service while buying our new sleeper couch!

Me and the other half were just browsing for end tables not really looking to buy at the time but Brandon and Joanne were such excellent help in pointing us in the right direction. Brandon helped us find the best deal in our price range. We ended up getting 2 end tables that was just what we were looking for. Thank you Brandon and Joanne for your help!!!

Awesome customer service Susan. Very knowledgeable and personable. Thank you very much

Ajay was awesome to work with! He explained every detail to us and the process was very smooth.

Brandon was very helpful and patient with choosing furniture that would best fit our budget and style!

Go see Matt P. for all your furniture needs. He is very dedicated, knowledgeable and will help you find just the right item for you & your family. Thanks, Matt!!

Good place and nice service. I purchased some stuff from Ashley today, and I got help from Brandon. He’s very friendly and professional.

Amazing furniture and great service. Ajay was the best!

My experience here was great. Came to only look but ended up purchasing furniture. Ajay is a awesome worker and really can make a customer feel comfortable. Very rare to come by such a great sales person that is open to giving you all your best possible options. I literally wanted to leave him a tip but he doesn't accept tips. Company should give this man a raise!

First timers going into the store, the staff is very welcoming and helpful. Ajay took very good care of us and gave us great service! Definitely will be back :) Thank you!!

Ajay was extremely helpful and personable. He took his time showing us around and wasn’t pushy at all. He got us the best deal for what we went in for. He also gave a sushi recommendation which I look forward to trying. Thank you so much Ajay for helping us find the perfect couch for our family!

Always find what we are looking for with the help of Janet Lozanon. She’s our go to!

We purchased some outdoor patio items and very happy with our purchase. Matt was wonderful as well! Very helpful, kind and prompt to give us the info we needed - even keeping up with the last item that wasn’t in stock, giving us updated info as soon as it arrived!

Very kind, helpful, and patient with us as we looked for a specific dining table and chairs to match. He understood exactly what we were looking for. He was very accommodating.

Matt Pangelinan was very thoughtful as well as helpful. Thank you!

Me and my husband revived amazing customer service and beautiful furniture with the help of Luisa

We walked in and was immediately met with the most genuine smile and greeting! Brandon asked if there was anything specific we were looking for. We responded. He showed us several pieces of furniture. Within five minutes we were led to exactly what we were looking for and we were sold! The whole process took approximately 20 minutes! Our sofa will be delivered to us next week! We are beyond excited to get the exact piece of furniture we were looking for. And grateful for the wonderful experience we had with Brandon as our sales rep. Looking for great furnishings?Go see Brandon at Ashley! Mahalo Brandon! 🤗

Matt Pangelinan did an outstanding job in offering recommendations and the best deal that there was. He was very helpful in helping me choose designs that would work with my style and needs. He was very patient with me, and always offered several suggestions that would help me ultimately decide what I really wanted. Thanks to Matt for a job well done!

Luisa Barba gave amazing service. She was very detailed and explained each piece thoroughly. Definitely recommend working with Luisa!

Deserves 5 stars

Matt Pangelinan helped us find the perfect couch. He was very professional & knowledgeable about the couch and he gave us great advice to help us with our decision. We will definitely have him help us for future purchases. Mahalo, Matt!

My husband and I had the best experience with Luisa. She took what we wanted into consideration and found us several options that worked for our space. We couldn’t be happier!

Ajay was helpful, friendly and accommodating! Thanks for your top notch customer service, Ajay!

We entered into Ashley Store and had a warming welcoming from Matt Pangelinan, he also advised us on the different sections of the store and the sale that we could take advantage of. My husband and I went there just to browse but ended up with a purchase of a daybed/sofa. Matt also assisted us with questions we had, he was very helpful, friendly, and patient with us. Thank you so much Matt, it was nice doing business with you.

Great attentive and not pushy. Knows what he’s talking about. Thank you for the help Matt. 👍🙂

Thanks Luisa for the nice items presentation and assisted me for the whole financing option. And the office staff well accommodating to me.

Went to HomeWorld to see what style tv stands were available & were able to locate one that fit our budget & style. Summer made our shopping at HomeWorld a wonderful experience. Thank you, Summer!

Ajay was great. Very passionate and patient throughout my experience with my purchase.

Janet was amazing! Helped my spouse and I choose and order a coffee table and couch for our new place.

Great help and high quality products! Janet was the best! Go to her with all your questions!

Thank you, Janet for making my shopping experience as painless as possible.

Janet was excellent!!!! The best customer service!!!!

Had a great experience shopping for a couch and coffee table at Ashley Furniture. I recently moved into a larger one bedroom studio and needed some more appropriate furniture to make the place home. Shopping for furniture is something that’s somewhat intimidating for me, but I felt confident and am extremely happy with the process. Shout out to Janet Lozano, the Hone Furnishing Consultant, who helped me from the minute I walked in the door. I had an idea of what I was looking for, but with so many options I wasn’t confident in how to best make some selections. Janet was patient, extremely helpful, and after listening to some of my thoughts, was able to guide me to the best pieces. After deciding on what I wanted, Janet was also very accommodating when it came to delivery. She was able to secure a Sunday deliver time to North Shore for me, something that wasn’t a readily available option. Delivery Team was outstanding as well. The guys were incredibly helpful in getting the couch/coffee table into the studio and assembled quickly. Friendly, zero mess, and great with explaining how things worked (couch includes a pull out queen mattress). Thank you to Janet and the entire Ashley team start to finish. Love the couch and coffee table. Look and feel great in the new home.

AJ was my Sales rep, looking for living room furniture for my 1 bedroom apt. Very helpful, patient and gave a lot of tips for the caring of the items I was interested in. Ended up purchasing a recliner and possibly a sectional sofa. We measured furniture to fit in my small living room which I appreciated him going the extra mile. He and his family are new to the islands I was impressed with his sales approach, it fit my personality, there was no hard sale, he gave me time to make my own choices. I would refer my family and friends to know that their in good hands with AJ. Also purchased a reclining bed frame, with sales rep Laurie.! Two sales in one day from this customer.

Homeword Furniture Store is a great place to find all your furniture needs. Their employees are very friendly and helpful. Summer, our sales representative was very professional, patient, and helpful. She made sure that we got the the best experience and fully satisfied to our purchase. Mahalo!!

Brandon and Mauro were extremely helpful during the process. In and out within 30 minutes. Brandon was especially helpful looking at my floor plan and provided potential variants of the furniture. Will be back for all future furniture purchases. Thanks again Brandon and Mauro.

i had the best experience at Ashley Store. Matt Pangelinan was so awesome and did such an amazing job helping me pick out my perfect furniture.

Susan was very knowledgeable and super helpful when assisting me choosing a living room and dining room set for my MIL. She made my visit quick and easy! I’ve purchased many furniture items here and will continue to do so in the future!

Matt Pangelinan was so great in helping us find a new bedroom set. We weren’t sure what we wanted and he was very patient and helped get us information and quotes for anything we were interested in!

My experience at this furniture store was fantastic. I was assisted by a man named Matt Pangelinan and he was beyond friendly, warm, helpful, and understanding. He was the type of sales man who was there when I needed him, but never too pushy or overbearing. He gave me space to browse at the things I wanted to look at, but when I needed help, he was immediately there with all the answers. Whenever I have to enter stores such as this, I tend to get a bit overwhelmed because of all the options and looks (and honestly some of the prices too)…however, Matt was able to subside my nerves and help me choose beautiful pieces that fit my budget and worked for the look I was aiming to achieve. He also introduced me to the Jonathan Lewis furniture collection, which I ended up LOVING & purchasing quite a few pieces from. I bought 2 custom fabricated chairs with matching throw pillows from this collection and I cannot wait until it’s finished and gets delivered. I also purchased 2 different tables, (not Jonathan Lewis Collection) with the help from Matt, which have already been delivered and look absolutely stunning in my new home. I’ve already received several compliments from guests about my tables. Matt works with speed and efficiency and charm…and showed tremendous amount of genuine interest in my new home as well as my personal life. While checking me out, we chatted about our families, how we ended up in Hawaii, and our common interests. If anyone needs help at this furniture store, ASK FOR MATT! He is amazing…so nice, very patient, as genuine as they come, and very knowledgeable. Of course I recommend him. I’d give him 100 stars if I could. Thank you so much, Matt. I will definitely be back to get your help if I ever need it again. 😁

We recently worked with Janet Lozano to help a client of ours furnish their home. Janet is always a pleasure to work with, as she provides excellent customer service and her follow up and attention to detail is awesome. She informed us regularly on the targeted dates for delivery of the furniture, as she knew we were on a deadline for delivery. Janet is very detail oriented and a pleasure to work with. We will always contact Janet for our furniture needs at Ashley Furniture.

Matt was great, not pushy at all. Was there when we needed help.

Susan was awesome - so easy to deal with & knows her stuff. Very satisfied with items from store. Service is the best. Selection is great & prices are so competitive !!! 10 stars if I could rate that high!!

I love this store! I do a lot of remodels and decorate and I am in the trade industry. This is my first place to I go when I need to buy anything! Salesperson Susan is the best in the industry! Just tell her what you want! Here’s a picture of a very high end fabric sofa bed by American leather company I bought at amazing price . Less than 1/2 off retail!

Luisa was great in helping my mom and I in finding exactly what we need it. She explained the protection plan, and exactly how everything works. thankfully for her

Our consultant A-Jay was amazing from the start. He was the perfect mix of information, help and customer service. My husband and I can’t say enough about him. It took us a few days to make the commitment and purchase the sectional, so we had lots of questions. A-Jay answered all our questions and concerns at all hours! Ask for A-Jay!!

This review is for Matt Pangelinan. As an indecisive person, I was overwhelmed with trying to decide which couch I wanted. Matt guided me through the different quality and price tiers to help narrow down the choices without feeling pressured. Matt went above by looking out for the best deal for me as well as different styling options when I was deciding on the color. He provided visuals and helped with coordinating pillows. Since my couch had to be custom made, I was a little concerned but Matt's estimation turned out to be earlier than anticipated. I'm surprised how seamless the entire process was from start to finish and am truly grateful for Matt's help. (will upload photos once my place looks a little more put together)

Jesse Furimoto and AJ were both very courteous and helpful. The store was clean and also has a great selection. Prices are affordable.

Ajay was very helpful and professional, very knowledgeable. I’m so happy with my new Italian sofa!!!

Excellent service. We learned a lot. And found the perfect sofa! Ajay knows his stuff!

We were assisted by Ajay at the Aira store and he was extremely helpful and very professional. We needed our items shipped inter-island and he was able to work with our time-frame to get the items there . Mahalo Ajay!

Brandon Tagama was great! Great price!!

Thank you Derek for helping us navigate buying our first couch. Derek was patient and helpful in assisting us. We ended up getting the couch that is perfect for our space. Mahalo Derek!

My husband and I went to Ashley store for our first time today. Derek was extremely helpful and patient with us as we navigated the furniture buying process. We ended up getting a couch that we loved and that is perfect for our space. Mahalo Derek for all your help today!

A-Jay was awesome. He was very helpful and explained everything well! Mahalo!

I went to HomeWorld in Aiea on Thursday to buy a shoe cabinet. Brandon is the sales person I always ask for since he is knowledgeable about all the furniture in the store and is always so pleasant. He was able to take me to the display immediately and I purchased the item and was quickly on my way without any ado.

Great experience - Summer was very helpful in helping us find the furniture we needed and giving us a great price and working out delivery details.

Matt was very helpful! Quick in and out to get what I needed

Had a great experience w Jesse Furumoto as he showed me around the store. I later emailed him with questions and he responded prompty. Jesse was great

Derek is great. He has been very patient with us. Even after we purchased and had to return some items due to not fitting our living room. We'd recommend Derek to anyone.

I recently had the pleasure of working with AJay during my furniture shopping experience, and I cannot speak highly enough of their outstanding service and expertise. From the moment I walked into the store until the completion of my purchase, AJay went above and beyond to ensure my satisfaction. Firstly, AJay greeted me with a warm and friendly smile, creating a welcoming atmosphere. They showed genuine interest in understanding my needs, preferences, and budget. Their extensive knowledge of the furniture inventory was evident as they answered all my questions with confidence and clarity. Throughout the process, AJay displayed excellent listening skills, patiently guiding me through various options while respecting my choices. They skillfully balanced their sales expertise with a genuine desire to help me find the perfect furniture pieces for my home. I felt comfortable and never pressured into making a hasty decision. Additionally, their attention to detail was exceptional. AJay meticulously explained the features, materials, and warranties of each item, ensuring I had all the necessary information to make an informed choice. They also provided valuable insights on design aesthetics, helping me visualize how the furniture would fit into my existing decor. Moreover, AJay was proactive in coordinating delivery and installation. They efficiently communicated with the logistics team, ensuring a smooth and timely delivery process. The furniture arrived in perfect condition, and the delivery team was professional and careful during the setup. Overall, my experience with AJay was truly exceptional. Their professionalism, knowledge, and personable approach made the furniture shopping experience enjoyable and stress-free. I am extremely satisfied with my purchase, and I credit AJay for their invaluable assistance. I highly recommend AJay to anyone in search of high-quality furniture and exceptional customer service. Their dedication to customer satisfaction sets them apart, and I will definitely return for future furniture needs. Thank you, AJay, for going above and beyond to ensure I found the perfect furniture for my home!

Our salesman, Derek, was great, found us exactly what we needed quickly

Great customer service and Brandon was very funny and gave an overall amazing experience

I was helped exclusively by Derek Matsumura (Matsu). Very professional and went out of his way to answer questions and provide ample information. This was both over the phone as well as in person. Great customer service, helpful and direct. Mahalos for the excellent service and appreciate the easy going demeanor.

Brandon was very helpful in finding us chairs just based on a sketchy description we gave him. He knows his stuff!

My salesman was very patient and helpful. Much appreciated. No pressured sales tactics, and I bought exactly what I was looking for.

Matt was very patient with my husband and me as we sorted through the options he presented for my husband’s need to find a chair he could sit in and get out of. My husband cannot walk without a walker. Getting up and down is very painful.

Brandon serviced us and he was great! We had such a blast trying to find the best sectional for our little family. Thank you so much Brandon!

Matt made sure our shopping experience was hassle free. Shopping with Matt made our shopping experience personal. He listed to us and provided us with style suggestions that he felt would fit our profile. In the end, we were able to find a bedroom and dining room set that fit our style profile perfectly.

Matt Pangelinan did a great job at presenting various options and looking up details on the fly. We ended up purchasing a sofa and dining set. We appreciate the excellent service!

Louise is the best.

Our salesperson was so nice and patient. Also has much knowledge about the furniture. It was great servicez.

Brandon was very patient, detailed and thorough. We appreciate all your help with finding our awesome leather sectional

A Jay was phenomenal. Great service and thoughtful recommendations.

The store is amazing. The prices are fantastic! But I was sold on the incredible costumer service!!

Derek was very professional and patient through our decision making process. Enjoyable experience, no pressure.

Roof was leaky. Moldy. Salesperson was a bit too stalker-ish

Janet L was very professional in showing us several dining tables. She was not pushy or wanting to upsell. We decided on a beautiful table. Come to find out Janet also sold us a dresser couple months ago. This time we kept her card for future purchases.

The customer service was great. Very patient and very helpful from the start to the end. Provide answers for our questions satisfactory. Good job!!

Thank you Susan S and Laurie in bedding for being extremely helpful and giving us our space at the same time. We ended up getting everything we needed to furnish our condo and a few more beautiful pieces for ourselves. Very happy with our experience at Homeworld/ Red Knot. Large selection to choose from to furnish your entire space. Go visit Susan and Laurie!

Sales person was very kind & patient. He was not pushy at all.

Waited over 3 months for our furniture and when it arrived one of the pieces for our bed frame came broken then they tried to charge us for it. We had to wait another couple of months so they could ship another piece. People are better off going someplace else. They are way overpriced for the quality.

Didn’t expect much but has such a great experience with Luisa! She was amazing! Once she found out it was for a rental and our price range she showed us so much without any pressure. She was very informative and gave very helpful advice to consider. It would have been a painful experience without her guidance. I’m already thinking of other items she can help us with. Highly recommend Luisa!!!

Just wanted to say thank you very much to Janet for all your help. Customer service was excellent and very helpful.

For me it's a very expensive store....

Friendly customer service, quick and.easy transaction and great furniture! Mauro, Aiea location, was helpful!

Bought a rocker recliner. Price was very good. Very neat. Price's on other furniture was high.

Many nice pieces :)

No one help us

Derek was great. Pointed out some good options for a sectional sofa and was very patient while we were deciding and making our choice. Would definitely go see him again for any future furniture.

At first when my mother and I walked in, we walked around looking at displays, it seemed like no sales person was around until we were getting ready to leave and Ms. Summer walked right up to us and asked us if we needed any assistance , I was glad that she did because we were really needing to purchase a new living room suite, she was very helpful which we were appreciative of, the only thing I was disappointed with was how late we were getting our shipment of furniture 🤔🤨😒

Wonderful showroom with a large selection of quality furnishings and great staff.

I wanted to thank Brandon Tagama for all his help. I highly recommend his sales expertise when looking for furniture. Neal

Thank you, Brandon, for the best service!! You shared your wonderful personality and was absolutely genuine. HomeWorld is very lucky to have you for their consultant and hope they appreciate you as much as we did! Give him a deserving raise!!

I was greeted by Brandon Tagama. He showed us what we were looking for. Had us in and out in no time. Gave us the Labor Day sale price with out us having to ask. Set up our delivery date. Gave us a card more than happy to help us out. Altogether a great experience. 😎🤙🏾 Aloha

If you're looking for a mattress at Slumberworld look for my guy Kyle Shiroma, he made buying a new bed seamless. Very professional and treats you like family, highly recommended! He doesn't work on Wednesdays, so make sure to plan ahead!

Derek is so accommodating and patient he has a good customer sevice

Brandon was very helpful. Ty.

I wanted to write about Denise in Customer Service. She has been outstanding and has gone above and beyond what I ever expected. Her customer service was probably the best communication I have ever had with an issue outside of the sale. Any company would be lucky to have her. She is extremely pleasant and understanding. A customer could not ask for more from someone trying to assist them after the sale. She made the issue at hand easy to resolve. Thank you again Denise for your attention to our matter and for always getting back to me when you said you would!!!

The lied they stole and on top of everything else they couldn't deliver the product that I paid cash for and refused to return the money ... save yourself and run as fast as you possibly can anywhere else but here

I usually deal with Jovy who is top-notch and very professional. Jovy wasn’t around yesterday so Brandon stepped in. What a super guy! Even knowing that the order would be written up to credit Jovy, he cared enough about me as if he was the one who would be credited. I had just met Brandon but he treated me like I was his best friend & customer. I could not be more satisfied.

Great sales, service, and product. Derek was very helpful and not pushy like a lot of sales people.

Had what I been looking for

Great prices

No greeting and did not receive any assistance or greeting until being in store almost 30 minutes (no exaggeration). When service was finally received the salesman was courteous

Friendly, helpful, professional staff. Lots to choose from.

Brandon was such a awesome help!! Can’t wait to work more with this company! Planning to make a deposit tomorrow!!

If you go here ask for Brandon, he was excellent, we didn’t feel forced to purchase, what we did feel was like we had all available options and prices. He answered all our questions (even the ones not about furniture). The store was well organized, good selections, we’ll definitely go back and shop with Brandon.

Brandon was a great sales representative. He was very informative and very helpful. If you go there, look for Brandon.

Be sure you check out the Clearance rooms. Found some great deals there

Great furniture

Great variety of furniture. There's also a lot of items on clearance, too.

Herma Shinkawa was a joy in helping us pick out and purchase the furniture we wanted. No pressure, very informative about the furniture, delivery date and process, whom to donate our old furniture to, a smooth no-headache financing paperwork process. We enjoyed talking to her so much we were surprised as to how quickly we finished purchasing our new furniture. She’s kind, polite and a real professional. Thanks Herma! Oh, and the store was very nice too. Lots of selections at competitive pricing and great military discount. Mahalo and Aloha!

Herma was very kind and patient with us as we took over an hour to finalize on what we really wanted. Excellent service.

Very pleased with service today. From the moment we stepped inside the store, Derek was professional, attentive, and friendly. His expertise and recommendations were very helpful. Looking forward to doing business here again.

Has the best pricing for new furniture I've seen so far on the island.

Went in Mural (I'm sure I'm spelling his name wrong, greeter us. Helped us through everything we wanted even with our rambunctious tired cranky 1.5 year old and our two older ones. He was very nice to us. Mattress guy was pretty awesome, even our delivery men were pretty AWESOME. The store even followed up with us to see ho we liked everything, how delivery was and everything. We have not one negative thing to say.

Sales rep was cool about making a sale on the spot, definitely the place to go if you want variety and a there and done deal

The following is a review based on the organization as a whole versus an individual store. I purchased a 5 piece dining set from the Ward location and they directed me to the Aiea store to pick up the order. When I arrived at the Aiea store I was told I actually had to go to the Salt Lake location. That was a little annoying but relatively close so it wasn't a huge deal however once I got to the Salt Lake location I was told I couldn't pick it up because the warehouse is closed on Mondays. I called the manager at Ward who said I could pick up the floor model back at Ward which was not what I wanted and despite making that abundantly clear he kept pressing the issue. After a little haggling I was able to get them to deliver the item fully assembled at no charge. I find it pretty unbelievable that both the floor sales person and the manager didn't know where I needed to pick the item up and "forgot that the warehouse was closed." I can't deny that prices here are relatively inexpensive and if you have the patience to bear with the terrible customer service then this is the place for you. For people who actually have things to do throughout the day I would avoid Ashley at all costs. For me the headache is definitely not worth it. The one star is for the free delivery and assembly after the colossal mishandling.

Uncomfortable

We had help as we walked in the door ThanKs 😁

Super friendly service and lots of great room ideas!

Its probably the best furniture store we have in hawaii.but it is still expensive like everything else in Hawaii way over priced....

Sherry was our host, she was very patient with us. She was knowledgeable in our selections and preferences. Great job Sherry and Cortez.

Maui's next

Wonderful staff! Damien was Very helpful and knowledgeable of his products! Definitely reccomend the pearlridge location, very organized and neat. Staff welcomed with aloha and had an amazing family vibe! Will be returning! Jason is awesome! 😊🤙🏽

Marlo the salesman was very helpful and friendly. Good selection.

Ajay was awesome and helped us find the right dresser for the right price. He made the paperwork and delivery scheduling very easy.

This place has it all. They have a mix amd match starter set that blows out any other store. Summer was great from the beginning. She greated us with a smile and helped us every step of the way. My only complaint would be about the coffee table and end table set. None of the screw holes lined up. I called and they said they'd get me a mew one and assemble it for free. Very stand up people. 👍

Vivian helped us and she 's the best. We got what we were looking for and better yet, was on sale! Highly recommend you go see Vivian!!

Came here to visit and shop with Richard Chun ( my local guy) but found out it was his day off ( well deserved). Still, Sales Associate " Ashley " was AWESOME!!! Local Girl got it goin on. We were able to purchase a Sleeper Sofa for our son and everything was " Maikai". This Furniture Showroom in Aiea is emasculate and has everything you need to beautify your home. Mahalo

Damien’s a nice dude

Got the Double Lounge Chair for the Home Theater

Bought my bed here. Everybody should sleep comfortably.

Tried to see if we could get a better discount on a server furniture (which was dinged up) but, it seemed to be more of a power struggle than helping out the customer. That's okay, we went somewhere else and got away better deal and product! Too bad for Ashley because we were thinking of buying a king size bed from you guys but, going to take care of someone else instead!

Ben is a very nice person! One of the best sales in my experience!

Got a beautiful Sofa at a decent price, but they also have great customer service! We ordered a bed frame but the wrong size was entered into the computer and we didn't discover the issue until 2 months later when we set up the bed frame for our guests. Even at this late date they delivered the correct one the next day and all we paid for was the difference in the price of the frame. They could've gone "by the book" but they took care of us. GREAT CUSTOMER SERVICE!

Good products at fair prices

Ashley (The rep there) is awesome and very knowledgeable! Kudos to her

We always have great service at Ashley Homestore. We've purchased our couches, dining tables, and living room furniture here and everything is super heavy duty and great quality.

Allen was very friendly and allowed me ample time to browse and make my choice without pressure.

Salesman were not well versed in basic questions about their products. Too many times my salesperson had to walk away to get answers.

Ashley Homestore is one of the best places to get your furniture on the islands! Great customer service and timely delivery. Thank you!

Evelyn provided a great-buying experience for us. She was very helpful. I will come back anytime.

Jane was very helpful, efficient and helped me pick the right dining table set, that my wife loves. I was impressed with Jane's level of service because she helped coordinate a 2 stop delivery for a reasonable price from my old house to my new house. When I called Jane ahead of time to let her know I was coming, she was already there waiting for me when I arrived. She made the purchasing process hassle free and easy. I appreciate her efforts and can't wait for my delivery! She is an amazing employee. CY

Emil is great. Awesome customer service with him. Top notch!!

Our sales person, Will was exceptional! He was very patient and knowledgeable, he helped save us time & money, thank you Will! We recommend Will to guide & assist you.

Staff friendly, professional and considerate

Great Staff !! Right when I walked in I was helped mediately and they helped me find the perfect dining room table set.

Great staff, helpful and friendly. Pricy inventory!

Let me start off saying that this store has some of the worst customer service I have ever received. Walking in we were met with a sales rep that goes by Michael Lo I believe. He greated us and asked what we were looking for, we responded with "we are looking for the clearance section" so we headed off in that direction. Getting there not one word was spoken we looked through everything and found one that we liked and we were checking it out and fell in love with the recliner we had found. It wasn't until after we asked to buy it that Michael answered with "oh yeah that's already sold, don't you see that red tag right there? " !?!? Like what type of salesman let's a customer sell himself with a sold item!? I don't know how your organization works and what a red slip means. I should of been informed of the sold item as you watched us sell ourselves on it. After that we never spoke but he creeped around watching us from a distance everywhere we went in the store. The worst service I got shopping in a furniture store. Even after we found the store manager and explained what happened he was no help. He just sat there with no expression and zero idea on how to help the situation he didn't even say "sorry". I am very disappointed in this store and will not be returning.