Ashley Store Honolulu, HI (Malaai)

Wil was very friendly, helpful and knowledgeable.

We had the best experience here! Wil was extremely helpful, kind, and knowledgeable! He patiently listened to our needs and went above and beyond to ensure that we were happy with our purchase and the paperwork involved. We look forward to coming back again in the future!

Right away each team member was very helpful. Gave me the right amount of attention at the start, let me roam around peacefully and when I was ready, they were ready for me. Sean was an excellent help by showing me options of what I was looking for and explained the compatibility with the beds/frame and helped me make my selection. When I was ready to make my purchase, I didn’t feel rushed or pressured. I felt they really value customers and their needs rather than making “the sale”. Sean helped make my shopping experience a peaceful experience.

I worked remotely with Wil in the honolulu location to get a new dining set for our condo and get it shipped to a different island. He gave me great options, was very responsive and was just great to work with. Highly recommend

It was a no pressure sale. Wil K. Was very personable and did what he could with the purchase of the floor model , giving a discount and other services to benefit us.

WORST experience ! Do NOT do business with this company they won’t take responsibility for actions. Delivery company (B&K Delivery) upon removing furniture damaged screen door but denies responsibility. Both companies refuse to compensate damages. Regretfully I have to give a star!

Cole was great at making sure we got what we needed with no pressure to purchase anything, or a specific anything! We are grateful for his help in ensuring we got something that fit our budget with out pressure to bust our budget. He even acknowledged our kiddo that we had brought with us as we were shopping for her in the first place. I rather enjoyed that he joked with her about the reason she needed a new bed in the first place. We are very pleased with our experience and the fact that it wasn't like a day spent at the car dealership! Thanks for the help!

Cole is the most humble very caring salesman!!! Thank you for your patience on everything today. Thank you for being you! Today was a special day that all us siblings got together to look for a recliner for our youngest sister whom now has lung cancer. Cole directed us to the perfect recliner that has a lift and everything she needed to help her breathe and sleep so much better ❤. We took it to her home and set it up for her. She cried and cried because she was so comfortable and amazed how the chair could lift her with ease. She's in love with her recliner . Thank you Jesus. Thank you Cole! God bless you always! 🙏

Sean the agent was very helpful for a sofa I needed. He was professional and courteous.

We were throughly satisfied with the service we received. We met with Chandler. He was very knowledgeable of their products and helpful to us with all the different options. We enjoyed working with him and happy with our selection. We can’t wait to receive our new furniture. We will return again in the near future.

Love Sean and Nathan sat down and bought what I liked along with good random conversation! They were also very helpful with purchases!

Sean sasaki was extremely helpful, very kind, and found me what I was looking for. Would give him 10 stars if I could!

Great service and fast delivery!

We were shopping around all day, 11/30/25 for furniture and settled on Ashley furniture!!!! We we very pleased with the sales person "BJ MELANSON" with her knowledge of the product that we were interested in and also the finance personnel (was awesome) we are very happy with our purchase from Ashley furniture!!!!, we would like to share an extra special Mahalo, to "BJ MELANSON" for her kindness and knowledge of the time that we were there..... Aloha, From Dan & Jen

Always a pleasant experience! Sean was a great sales person and I ended up buying the chair he and I talked about!

I bought so many pieces from Ashley's over the years. In the past months, it has been a few. The service is usually really good. The sales woman, BJ at the Salt Lake location was really nice and helpful. I also received assistance from the manager and another salesman. All were really nice, attentive, and really helpful in the process.

Sean was awesome. He had patience, knowledge, accommodated us with selections. Understood what we were looking for in a bedroom set. Thank you Sean!!!!

I was very happy with the service that we received, the sales person’s professionalism and her concern about what we were looking for in bedroom and living room furniture. I will definitely return in the future. I would highly recommend this store for the quality of their products and the help given in finding what you want in their furniture.

BJ Melanson helped me save $822! She made sure I got my military discount and that I found everything I was looking for. I was well taken care of.

BJ was very knowledgeable and helpful. I will be going back for 2 more rooms of furniture soon.

Sales Rep Chandler was very helpful and help me picked out my living room set!I recommend if your looking to buy furniture go check him out.Fast and friendly service!

Sean Sasaki was awesome. He was quick, friendly, and helped me get what I needed and get out the door. I'm so glad I ran into him today. Will definitely return here and work with the team ally Malaai street.

Salesperson Sean was very cool. He took care of us and we would like to say he deserves a raise. Just waiting for our product to come from the barge and hopefully we'll be satisfied with what we got and we would like to do more business with you thank you and aloha

Bj was very nice, very professional! I was just browsing for a future purchase and she showed me something I couldnr resist. So I bought it! Thanks so much!

The largest furniture store in Oahu gives you a lot of options. They have high quality furnitures and sales personnel are very friendly

The manager Sean was great to work with! He understood my issue, took care if it swiftly, fairly while being professional and kind!

BJ Melanson did a very good job in helping me choose a powered recliner for my Mom in Hawaii and me in California. She offered options in price, color and functions.

Sean was very friendly. He also had very good communication. worked on my budget in point. I definitely will recommend Sean to others.

Very helpful and friendly staff - Chandler 👏

Moving in and urgently needed bedroom furniture. Chandler was extremely helpful and insightful, assisting us finding in stock furniture and scheduling delivery.

We love Chandler! He’s great.! Patient with us in guiding us to find the perfect furniture. Delivery and assembly was perfect and on time. The other girls were also so helpful and nice. Thank you so much!

Sean was very helpful and attentive. Always a great customer service experience with him!

Super friendly staff and very helpful with what i was looking for.

BJ was very knowledgeable and helpful. I finally made a sofa purchase after months of indecision. Her recommendation is one that I am confident that I made the right decision and will be very happy with my choice. Much mahalo BJ. Sincerely, Kelly Gines

Great customer service. Very patient and helpful. Good experience

Chandler was so very helpful, efficient and friendly. We couldn't have gotten a better salesman. Thank you Chandler for your patience and advise.

Awesome experience. Saleslady BJ was very helpful, professional and informative. Helped us find exactly what we needed. She made the experience easy and enjoyable.

Courteous and fantastic service by the staff. Very helpful for us finding our new lanai set.

Excellent customer service. Chandler was fun to be with. We found what I needed and I was happy to purchase the merchandise. I will always return there. Thank you! It is a great buy.

BJ knew EXACTLY what we were looking for, showed us the floor models and we were SOLD! She showed the upmost professionalism and answered all of our questions concisely. One of our best experiences EVER! Thank you BJ and Ashley Furniture!

Had an excellent customer service from Sean & his coworker. Got the furniture I wanted & had an easy process. Thank you 🙏

Thank you Chandler for answering all our questions and let us take our time with our selections. We love the tv stand so much we’ll be coming back to order another one. We use it more like a liquor cabinet than a tv stand since we have our tv is wall mounted and tv stand it has nice front glass windows. During assembly we added an LED stripe on the inside.

Had such an amazing and easy experience with Sean to upgrade my son’s bedroom. He was very personable, straight forward and informative. Thanks so much Sean!

BJ Melanson did an amazing job with helping me pick out furniture for my home. She’s sweet and efficient with showing you exactly what you need

Sean was amazing! I just bought my first home and he helped me pick out everything to furnish most of it. He understood what I was looking for, he was patient with me (and my mother lol), and went above and beyond to make my experience great! Ashley’s is the way to go! Highly recommend!

I walked in to Ashleyl Homeworld/Redknot furniture in Malaai St location as soon as they open at 10 on Saturday. I was warmly greeted by SEAN and he showed me to specific furniture that I want to see and check out which is 5 pieces round dining table for a new condo that I just purchased. He offered me a discount if I have to purchase another item which is a modern TV stand that I really like so I bought it too.I was so happy.He is really nice and I felt comfortable talking to him specific ideas I was looking for.I told him I will go back to see and check their couches next time.Thanks SEAN and Ashley for the Goodluck manapua,chinese candy and water bottle complimentary. MAHALO!

great service! was in and out no hassle! thank you chandler

Awesome experience with your sales person Chandler. Had a bad experience at Homeworld no one gave any consideration to buy anything I was invisible to EVERYONE. No one ask me if I needed any help. Other people walked in and they helped them but not me. So I took pictures and went back to Ashley furniture in Salt Lake and bought my 2 recliners and going back to buy more things that I saw. Great Awesome Experience. Your young man stayed with me on Saturday for 1 1/2 hours and never complained, he even took me around to see if I would like other stuff that I was looking for. And I left and he was still pleasant. So I went back on Sunday and bought furniture and will be back for more stuff Thank You Chandler and Ashley Furniture.

Super helpful great job!

Jesse Furumoto provided outstanding customer service. He answered all of our questions & responded to our concerns.

Variety of furniture well displayed. Chandler was awesome! Super friendly, took the time to show me what I was looking for, and made me feel at home. He ROCKS!

We received excellent service from Jesse Furomoto on numerous (all) occasions as we furnished our new home. He went above and beyond in managing multiple orders for all of our furniture to provide the best deal and saved us time in delivery. We attempted to buy from other sales representatives, but had to resort back to Jesse for his great and timely customer service. Highly recommend him for Ashley’s furniture.

The people were very helpful in helping us get a new bed. My mother is moving in with us so we decided to give her the queen and we upgrade to a king. The prices were reasonable and they had discounts. We ordered the frame which will take a while to get in. The box spring and mattress will come in shortly in time for us to use. We are very happy with the service and how the people helped us.

Ajay Sifagaloa went above and beyond helping us find and get the furniture we wanted for our home. His patience, diligence and efficiency were top notch! We'll definitely come back to him with any other home or office furnishing needs! A++++++++

Although there are three locations for Ashley, this is by far the best. It is beautifully laid out, so the customer can easily see all the different types of furniture available. There is space and light so you can see all colors and styles clearly and visualize it easily in your own home. The staff is courteous, beyond reproach. Jesse, our sales staff rep representative, made it clear to us. He was available, but also made it equally clear that he would leave us alone. Much appreciated. We took our time, well over half an hour, and he did not bother us at all. When we were finally ready with some questions, he made sure that we were completely comfortable that he was not pushing us for sale. We asked him as many questions as we possibly Wanted, and he was knowledgeable and his opinions when we asked. When we were ready to make the sale, he took us over to the front desk where we met Joanne. OMG. She is above reproach; the perfect person to handle accounts, returns, finalize prices, delivery, etc. She was knowledgeable, and able to make us feel she was part of our local culture. She took her time to explain every detail of what we needed to know, and clarified questions when we were confused. She made sure we was comfortable with pricing, financing, delivery, and any delays. She left us making sure that we understood everything and we were as comfortable as possible. All different on this island of Oahu, the Salt Lake branch is definitely the place to come. You will not regret it.

BJ gave exceptional help the moment we entered the store. We weren’t intending on purchasing that day but by sharing her knowledge of how beneficial the Next Gen furniture would be to our health we were happily sold. She was fun and very comfortable to work with.

BJ, Brandon, and Ayanna were Awesome🩷

Excellent service by Jesse and his manager!! Helped us find the perfect sectional!!

Special thanks to BJ Melanson. I visited the Salt Lake City store in Honolulu. As we walked through, BJ welcomed us with a friendly smile. She gave us space and time to look around and when we were ready she immediately helped us with our selection. BJ made me feel like a queen. BJ is courteous, gentle, and an over-achiever: she looked out for me and advocated for an extra discount. At the time of purchase very organized. BJ even walked the extra mile on the pickup day! She kept me in the loop with the receipt and personalized the service by speaking my native language. Overall, if you visit Ashely Furniture in Salt Lake, Honolulu ask for BJ Melanson!

Sean Sasaki from Ashley furniture store at Salt Lake, Honolulu exhibits excellent customer service. Able to refer and make recommendations per our requests. Made us feel welcome, not pushing to sell and made casual conversation about the island and Ohana. Mahalo!

This will be my fifth purchase. Love the selections, love the quality, love the customer service that will let you browse. Price point is great.

during the first call they said that the only way they could deliver on a Monday is if they bring in furniture into my living room and leave them in the boxes, that is fine. then when came time for the delivery i held open the door and after delivery guy told me he doesn't want to bring them in, i tried getting them in myself. then he rudely told me that i cant touch the furniture until he gets pictures. if you don’t want to work there then don’t, you shouldn't take it out on the customers. the lack of professionalism and respect from the delivery team is uncalled for.

Thank you, Sean Sasaki, for a successful purchase!

A-Jay was so nice and helpful! They have a lot of selections, and I’ll definitely go back if I need more furnitures in the future.

Had an excellent time with Jesse furumoto really helped up with our day bed highly recommend

My family had the absolute pleasure of working with Sean Sasaki. He answered all our questions and helped us get everything we needed at a price we could afford. Much Mahalo Sean.

Sean was very professional and my transaction went smoothly. TY Sean for a 5 star experience.

Great selection and quality. Very spacious store. The staff was helpful and courteous.

Jesse was very friendly and professional. He was very patient and answered all the questions we had. Wouldn't have made the purchase without him.

Sean was very helpful, patient and knowledgeable. Thank you for a wonderful experience with my furniture purchase.

BJ provided us 5 star experience Answered questions and shared valuable suggestions. All my purchases were top notch and my cost was unexpectedly reasonable. Including Delivery. 💕

I’d had good experience with them until this time. I went there to get a revised invoice for a bed frame and night stands I ordered. I received the revised version but the price was wrong because this girl at the register mistyped or miscalculated. She acknowledged her mistake but she didn’t say sorry, she didn’t even look at my face. Then I recognized her voice. She answered my call twice on that week and her response was unpleasant and unfriendly. While I was talking to her at the register ( or the front desk whatever they call), she didn’t look at my face at all and she made me feel like I did something bad. That attitude was not something I expected after spending a good amount of money. If she can only give that attitude to customers, she shouldn’t be at the front desk.

Brandon Tagama, was OUTSTANDING. He was NOT a “vulture” harassing us every minute. He allowed us space and yet made himself easily available for questions. His suggestions were insightful and his knowledge was impressive. Brandon, also guided us to Nathan who was helpful, courteous and patient with our questions regarding bed mattress. What a pleasant experience. We are planning to return for furniture for our reading room!!!

Brandon was amazing. Super friendly and helpful from when we walked into the store. I already knew what table I wanted to purchase; but he took the time to show me other similar options. Super happy with my purchase. Thank you Brandon.

Go see Brandon Tagama, great customer service!

Salesperson catered to our needs and budget. Very patient and knowledgeable.

Sales Lead Sean did an amazing job explaining the different options when we were looking for a king size bed set . He was able to answer all the questions we had with financing and made the experience fun.

As soon as I walked into the store, I was greeted by Sean, who was able to guide me to the furniture I was looking for. Even while helping other customers, he still checked in with me to ensure he answered any questions that I had. I was able to purchase the furniture of my choice and was out of the door in 30 mins! Thanks, Sean, for the amazing customer service!

Ajay made the whole ashley home store experience so easy and scored us a great discount! really appreciated the awesome service i received today.

BJ was awesome love her lol she’s the best thank you for your service

Pretty nice store but their prices are high. I ended up finding an identical item at another store at a much better price.

My experience was wonderful working with Billie “BJ” Melanson. She greeted me as I walked into Ashley, and she was very attentive during my entire visit. BJ showed me several accent chairs for my sectional sofa. I appreciated her professionalism and friendly conversation. Thank you BJ for providing outstanding service. Mahalo! Paris “PJ” McCray

Great prices and I swear it is the only place on island to get a full sized bed frame that isn't the cheap metal rails or a bunkbed.

AJ was amazing and attended our every need. Greatly Appreciated & God Bless ! Justin & Mirasol

I love the store. And the sales representative remembered my name. Very kind, professional and not over bearing. Wonderful store. Kapolei store does not have as much furniture.

04/12/24 4:00-4:30 Friday afternoon, 2 men and 1 woman worker. I was really excited to buy my family a new couch so I went inside and looked for a couch after choosing one of the couches then got everything settled then I went back to my car and went to side of the store to pick up my couch but they called me back in because they needed my signature so I went back in then overheard the workers ( the 2 men and 1 woman ) talking about my culture (being racist) and laughing really hard ( they didn’t see me because they were turned to the back) then heard the woman say to them, “ did you guys talk loud”. I was really mad but didn’t want to show it because I had my 6 year old son with me. So I just did what I did and left the store. I didn’t want the couch anymore after experiencing that. So I wish next time for those workers I don’t want them to do that to any culture/anyone. Thank you ! 😢

Ashley couldn't have made my furniture buying experience easier. I just finished my entire house from this store.

Thank you Jesse for your friendly “may I help you”smile. He let me know there were special sales going on. I told him I would Look for him when I was ready. When I did find items, he helped me place the order in a friendly and professional manner.

We had a great experience, and we are very happy with our new chair. Our sales girl, Lussami Rose Saengsouri was very helpful and courteous.

A-jay helped us find a bed frame and was super helpful! Very friendly and knowledgeable about the store as well as some good local eateries :)

BJ was very helpful and friendly.

Our salesperson Austin Davenport assisted us today at the Ashley Salt Lake store. He greeted us from the get go and was so nice and friendly. He was very patient and professional and made sure he helped find what furnitures we wanted. We were so pleased what Austin found for us and he set up everything for us. It took about an hour in the store and we left very happy campers!! I want to thank Austin and Ashley Furnitures for their commitment to quality service that they provide to their customers.

I've purchased a number of items from this location. Always a great experience. In most recent purchase, Sean provided exceptional customer service: Expedited, friendly, & professional.

Bought a dresser today. Jesse Furumoto was extremely helpful AND patient. Totally scored as they had a serious sale going on. Got some cool art and a fabulous lamp made in India @ a huge discount. HAPPY. :)

BJ was awesome, she was extremely patient with us looking around and helped us to chose what we were looking for. Thank you BJ.

Bj was so helpful and quick would definitely recommend!!

I had the privilege of B.J. Showing us around the store room. We walked in with an idea we had in mind for a sectional couch and B.J. knew exactly what we were talking about. She directed us to the first couch and right when we saw it we knew this was the one. It had the right depth, perfect length and color was on point! We did a stroll around just to see what else was available but we knew that was the one. B.J was great and knowledgeable, but the best part was her genuine personality that felt like family. If you do want some great service and knowledge you got to check out B.J!

Attentive sales person and the variety of selections were good

Jesse Furumoto was excellent today. He listened to what I wanted and didn’t try to up sell me on something more expensive. He was very accommodating even moving pieces of furniture to try to achieve a match. Although he is new to the business I feel his caring personality will take him far. Thank you, Jesse!

Sean Sasaki was patient, professional, and knowledgeable in helping us refurbish our home after a major renovation. He guided us though our purchasing decisions. He is responsive and prompt in responding to emails and we will make the drive from Aina Haina to buy from him.

Jesse was awesome! He was so helpful and knowledgeable about the furniture I was interested in purchasing. Polite and patient with me in making my selection as well! Great customer service all throughout the process- CHRISTIAN'S assistance with the financing and setting up the delivery! Thank you all so much! 😊👍🏻

Simple, easy friendly experience. Jesse F. was patient and informative. Thank you!

Matt Pangelinan was an absolute blast to work with! My wife and I decided to go window shopping at Homeworld Pearlridge to get ideas for furniture as first-time home buyers. From the moment we walked in, Matt made us feel comfortable, nor we didn't feel any pressure to commit to buying anything at the time. Matt was able to help us find all the items we were looking for online and we decided to get an estimate for the furniture that caught our eye. At the end of the day, we didn't buy anything because we wanted to shop around and not regret purchasing anything on an impulse. Matt was super cool throughout the entire process and sent us a friendly text later that evening with a price breakdown for everything we were interested in. After looking at different furniture stores on the island, we realized that nothing quite compared to the various selections and pricing that we found at Homeworld and Ashley. However, we decided to still wait to make sure we were making the right choice. Fast forward a couple weeks later, I texted Matt the day before Thanksgiving that we decided to proceed with the purchase. With Black Friday quickly approaching, Matt recommended to come in sooner rather than later, as the store gets ridiculously busy and inventory tends to go low during the holidays. Thankfully, Matt was working at the Ashley Salt Lake location and was able to assist us just 30 mins prior to closing. We were able to do a quick walkthrough of all the furniture once more and settled on the purchase; Matt even noticed that the price on a bookshelf was lower than originally posted and made sure to apply the appropriate discount. Overall, my wife and I are very satisfied with our experience at Homeworld/Ashley and the customer service of Matt! We felt that we received a personalized experience rather than just another salesperson trying to sell us something. We're excited with our purchase and can't wait to have everything delivered to furnish our new home!

So easy to select from so much great furniture inventory. Jesse was my salesperson who greeted me and helped me purchase a sofa, tv stand, dining room set, and a queen-sized bed. Home delivery was arranged and it was just that easy. The holiday season is here and Ashley are giving customers free Hawaiian ornaments, fabulous! Great shopping experience and Jesse is the professional to see.

I awaited for quite awhile due to having only two salespeople on the floor. After deciding what I wanted, I located salesperson at the register. There was no sales pitch at all. Straight to the cash register and sales rung up. I had to ask how the installation was done and amount of boxes are involved. I also initialed a box that says, “protection plan have been clearly explained….” But it was not explained at all . Salesperson….Ayanna Horton

Matt Pangelinan gave us excellent service and answered all out questions. We are so happy with our purchase!

Loved the store. Great selection. Our salesman Sean was great. Friendly, funny, not pushy and just helpful. Great experience.

Sean was very patient and professional. Not pushy like most sales people. Service with aloha. Thank you Sean!

Excellent, friendly customer service! They ordered exact dresser I wanted that was on back order. They have awesome, beautiful furniture and white glove delivery service with setup! I love Ashley Furniture in Salt Lake, Oahu! Mahalo nui!

Ajay was very patient and excellent.

Furnitureland was a great place to hang out in the 90's.

Ajay was absolutely AMAZING to work with!! He helped us order for a surprise and was so patient with helping answer questions and get what we needed! We are so grateful for his kindness! If you’re looking for furniture, go see Ajay!

Great selection of quality furniture. Had a super pleasant experience with Ayanna. Would highly recommend.

It was amazing. From the time I first walked into the store, the store manager, Larry, greeted us. He asked about what we were looking for and directed us where to go. The sales lady, Ayanna, let us know where everything was and was very patient with meeting our needs. She gave great advice and made us feel so comfortable. When we checked out, Christian, helped us and made it very easy. Everyone made this experience wonderful. Thank you for your expertise and Aloha!!!

Sean was extremely patient with us and professional and educational.

Great, quick service!

Super friendly staff with a huge showroom. Entirely separate bed section with a ton of choices and markdowns. Shipping is much quicker than the NEX and they have way more options for living room sets, bedroom sets, dining tables, and outdoor patio furniture. I still have my section sofa from 15 years ago, love this place.

Service was excellent! Ayanna would check with us as we were browsing around the showroom and she was very helpful in helping us find a sofa/chaise combo and a beautiful coffee table both which met our needs. Wonderful shopping experience and will definitely recommend Ashley Homestore Bougainville to family and friends!

Aina was super helpful and got me a great deal on my furniture too. She was so polite and helpful and helped me find pieces I was not able to get anywhere else!

I was so Blessed walking into tge Ashley Store in Salt Lake Oahu. The furniture displays were beautifully arranged giving lots of ideas. My needs were met immediately by the young salesgirl. Within minutes i was making a purchase. Great Buy, Great Service!!Mahalo

Fast good service we always buy from Ashley good selection

Sean did an excellent job providing customer service, helping us with delivery options, and pricing.

I would give 0 stars if that was an option. Save yourself the trouble and don't waste your money and time. Absolutely horrible customer service. It's 2 months past the date of delivery and still without our furniture and unable to accommodate requests in a reasonable time. Delivery is scheduled a month out and our second piece of furniture came in before the delivery scheduled date and theyrefused to add our other furniture to that delivery. 7 months pregnant sleeping on the floor when our furniture was supposed to be delivered 2 months ago. Worst experience with a lot of time and money wasted

Ruby was very courteous and professional. She was a superb salesperson who was very knowledgeable and made my daughter and I feel very comfortable . A pleasant shopping experience. I highly recommend this company. Aloha

Ruby was amazing. She walked me through and explained everything and left me satisfied

Hajae at Ashley Salt Lake is above and beyond. Her assistance, knowledge and service are above and beyond. I would return because of her sincere and caring attitude. The girls at the desk were also exceptional and have done everything to address and correct any concerns we had. The fillow up and follow thru are exceptional and will refer everyone to the Salt Lake Ashley in Honolulu.

Sean listened to what we wanted and patiently answered every concern to our complete satisfaction with our purchases. One of our best buying experiences ever!!

Very positive experience, no sales pressure. After we found what we wanted, Jake took care of the sale quickly and efficiently. We were done and out of the store very happy and satisfied. Definitely recommend.

The most unorganized store I have ever dealt with. We moved to the island and ordered our bedroom suite in January of 2021. We received it 4 months later due to Covid which I understood. The entire bed frame and drawers that went under the bed broke in 2 days so they took away the broken frame and said it would be 2-3 months until a new one could be installed at our home. I was patient and waited. It is June 2022 and I have YET to receive the drawers that go with the new and unbroken bed. When I called to follow up they said it was never ordered again and it would cost me $800 extra because the drawers were never ordered after the original ones broke. Makes no sense how they could charge me for something I originally ordered and received the first time. Will never buy from Ashleys again.

We had a great shopping experience. Luisa helped us make our purchase. She was very helpful and not pushy, which we appreciated. Thank you!!

Kirsty is the best. I showed her what I wanted on my phone and she brought me right to it. She didn’t even try to push me to buy more or even tried so show me another option..maybe I did that to myself lol possibly because she made it sound so good. I knew what I wanted, she took me straight to it, and just like that I got what I wanted! Ok so I just called the store back to add on another piece to my sectional that I added yesterday. Spoke with Kirsty of course things went smoothly and quick over the phone. BUT I also would like to recognize CHRISTIAN who I believe is the receptionist or administrative assistant who works in the front. He called me regarding the difference in payment and was able to help me over the phone. KIRSTY AND CHRISTIAN THANK YOUUUUU!!!

Mary was so helpful. She took us directly to sectionals that might fit in our living room space. She was very knowledgeable and made us feel so comfortable.

Had such a pleasant experience shopping for a platform. Sales Rep Kirsty was very friendly and helpful. I highly recommend shopping for furniture there.

We had a great experience! Mary was so nice and knowledgeable. Exceptional customer service and our entire purchase was handled with care.

Kirstie gave us very friendly, and professional service today! We really liked her, as well as the guy who gave her some assistance. Job well done!

Great customer service given by Sean.

I worked with Luisa! She is knowledgeable and was very helpful.

Hajar was very helpful and it took hardly anytime for us to browse the store, decide on a sectional, purchase, and get it set up for delivery. Very easy process thanks to Hajar!

I like the customer service, there

Salesperson didn't shadow me. Shopped at my leisure. As a result, I bought $4K of furniture.

Very frustrating experience. We spent about an hour deciding on which outdoor set to get. We compromised and bought the more expensive set because it had a rocker I wanted. Our salesman listened to our entire conversation and knew exactly what we wanted. We were told it was special order, so we waited over 3 months to get it in Hawaii. It was delivered today and we were given an end table instead of the rocker I wanted. Partly my fault because I signed the receipt when I paid, but it is pretty tough to figure out what you buy with their codes, and I just trusted our salesman. They did give me the option to do an exchange and pay the difference (which is why I gave them 2 stars), but not interested in the hassle so we will keep what we have and move on.

I love the furniture at Ashley HomeStore! I purchase all my furniture from Kirsty Stoddard of the Honolulu (Salt Lake) store. She is super friendly and helpful, very thorough in explaining the product and any ongoing sales, and she will always do her best to accommodate your needs. I highly recommend Kirsty if you’re shopping at the Salt Lake store!

Your whole team was very friendly and helpful but Shawne Esteves was amazing!!! Not only did he help me find the right sofa he also help me pick out pillows lamps accessories and a beautiful rug. I’m so excited can’t wait to put my new living room together!! MAHALO….

Great place to shop. Just wish I knew more about furniture because none of my questions seem to challenge the workers. Walked in ify, walked away $2,500 worth in furniture satisfied. Gota love the financing part

My sofa and rug purchase was so easy with Mary and Sean today! Mary was especially efficient and helpful, never pushy or typical 'salesman'. That's why i prefer to shop at Ashley furniture always! Thank you!

If you're looking for the best variety and great customer service, come visit Sean at Ashely furniture. He was great and super knowledgeable and made the buying process easy as can be!

Great selection worth great customer service

Wish i could get some of these styles on the mainland!

Excellent service given by Louisa at the Ashley home store on the Lawehana location. Would be coming back for more.

Kirsty was super friendly and helpful, especially when when she had to stay back after closing to finish putting my order in.

Denise, a customer service individual, is one of the most competent and conscientious individuals in following up with customer concerns that I have met in Hawaii. I am very pleased with my experience with both the purchases I have made over the years and the dedication to service displayed by individuals such as Denise.

Awesome store! Lots of options! Luisa was an extremely helpful, knowledgeable, and friendly sales associate! Bought my couch from here at a great price! Love it!

Kristy was very helpful pointing out what what was available and what was not. I will happily come back.

Our salesperson Kristy (Salt Lake) was very helpful and patient, and her her approach was very easy-going. She asked about our style and offered various suggestions to help us come to a decision. We are very pleased with the overall service!

Kristy of Ashley Saltlake was helpful she rescued us from waiting. But it’s ok to wait though. She give us the information we need to know for our first sofa as a first homeowners.

Our salesperson was Sean Sasaki and very helpful. He has a great sense of humor too. I found a sofa, a huge swivel chair and a dining room table and chairs! I have shopped Ashley furniture for years and have always been happy with my purchases!

Since I knew what I wanted already I wasn’t a very hard sell, but on the other hand neither was the sales person. Store was crowded, so all of the employees were busy. My transaction which usually takes about 20 minutes was rushed down to 10 minutes.

Kirsty has helped us a couple of times now and she is a pleasure to work with. She is not pushy in her approach, very helpful and thorough with our decision process and ultimately our purchases. She is an asset to this location! Will definitely return to her again.

We have been to the store many times and purchased several pieces of furniture and our sales person Kirsty was so helpful she always goes above and beyond to make sure we get what we want. Kirsty is awesome.

Pricey

Best showroom on island

Got me a sofa/sleeper, thank you, Kirsty, you were awesome, great customer service 👍👍👍

This was my first time trying to furnish a place, and the associate was awesome helping me find stuff that looked great. Thanks Kristy.

I’ve purchased multiple times here and I can’t complain at all. Great service and great deals. The general manager does a fantastic job of working with each customer to satisfy their needs.

Our house is furnished from here

Super helpful!!! The staff is AMAZING there! Can’t wait to receive my furniture!!!

Great variety of furniture.

Friendly and courteous staff went out of their way to make sure that we got exactly what we wanted.

Great place for furnitures.

Mercy was super helpful and very knowledgeable about the products we were looking for. Prices seem to be okay.

The show room was nice, but the items seemed overpriced and the salesperson followed us around the entire time.

Great customer service. Friendly and knowledgeable sales staff

First off I was greeted by the stores manger who was very nice and opening. Next I was greeted by the sales associate who was very friendly and helpful. She let we walk around and see stuff without being pushy like some places. Great experience. Will definitely be back

Awesome inventory and the best in Customer Service. David is super professional, kind, personable and patient. Takes his time to ensure the customer is totally happy. Alex (Manager) is awesome. He is willing to go the extra mile to ensure customer satisfaction. Shop here with confidence!!!

Very impressed with the high-quality service I received today during my selection and purchase of sofa bed and kitchen table.

Expensive

Pretty good selections to look at and everyone who works there were very kind and helpful.

Experience was easy and pleasant. No pressure sales person, Lou Ann, was great. She even did research for us as we looked around the store. We found what we wanted and scored the 4th of July discount special as well!

Fantastic customer service!

Tommy was very helpful. He listen to what we had to say and meet our needs. I really appreciate what he had done for us. He is a great asset to the company.

Very impressed with this furniture showroom they have everything from beds and Frames on up two couches loveseats nightstands and tables mirrors Euros dressers you name it the only thing I dislike about locations like this is that you select the furniture you like pay for it and usually wait about two weeks for it to deliver kind of a bummer but not a deal-breaker parking is ample the staff is extremely knowledgeable helpful and friendly no high pressure sales pitches so I will be returning again and again as my needs seem to change often and I know that I will find the help I'm looking for at the Ashley home furniture store

Good personal service. Pricing a bit on the high side but found a reasonable set for our living room. Overall good experience.

Great service

If you go, ask for Mercy. She was wonderful and patient. We had specific requirements and she helped us find multiple options to meet our demands. She went above and beyond. There was one sectional couch set that was back ordered with a wait list. She called people that hadn't put a down payment on it to see if they still wanted it. Someone was flexible and we were going to choose that set, but as we were waiting for that, we found a full room set that we really liked. I felt so bad for changing my mind, but she was totally helpful and understood the change. Highly recommend her and this store!

My mother got the furniture she wanted. 🛏

Great people and great variety of furniture to choose from

Great service

Tommy was a great salesman!!

Awesome service from Mercy and Stanford.

Furniture here is gorgeous , make sure if you special order items you know that you only get 1/2 back of the amount you paid for the item if you choose to return it. Worked with Alex who was extremely pleasant in helping me understand and resolve my problem. Will continue to shop here . Love the furniture .

Love this store! Almost all of my furniture is from here and most of it was sold to me by. *Homney* I'm sorry I have no idea how to spell his name. But he is by far my favorite person to work with there. Such a sweet man and always helps me find exactly what I'm looking for. He also never pushes furniture on you trying to make a sale. All items are always delivered on time with no issues. The store itself is set up very nice, and they have the best cookies :) the only furniture store I will shop at on island!

Tommy Babauta was a super friendly, courteous, informative, non pressure consultant who was a pleasure and fun to shop with. We will definitely seek his assistance in the future and recommend him to family and friends.

Russ was our Ashley representative and she was great! Very helpful and she knew the merchandise well. If you want great service, ask for Russ!

Awesome customer service ❤❤

We received excellent customer service from eight when we stepped into the store and greeted by Derek till we completed our purchase. Everyone was great and checked on us to make sure we were okay. I'm definitely going back.

Came into the store looking to buy a few rooms worth of furniture and I'm looking to buy the matching chair to my Ashley set I have at home, and in the at least 20 mins that we were in the store, not a single person asked if we needed help/assistance/see If we had already been helped. Even the employee who heard us complain that no one asked us if we needed anything. We came in fully ready to spend money for our new home, and not a single person offered us assistance. They offered others, but not us.

This is my third purchase of a living room set that I had made @ this store location through out the years. I always made sure that I had to get the extended warranty. So with this last purchase of mines;( me assuming ) that I had gotten the 5 year extended warranty. So When it was mentioned to me if wanted to get warranty on my purchase, I said of course. But not knowing they added only the Super Fabric & Microfiber warranty for $229.99. Me thinking I had purchase the complete warranty package and mine you now I paid in full for my set of furniture's like over $2400.00 dollars that day 09/23/2018. My situation began like 2 weeks ago when I noticed that my ottoman was looking uneven, it was not flush all around. So I gave Ashley Homestore a call spoke to a staff member in customer service letting them know about my situation. So @ the meantime while speaking to the person who was helping me then I noticed on my purchase order I only had that specific warranty but not the full warranty. Man I was upset, I couldn't believe it because I actually thought that when I lefted the store I had purchased the full warranty for my furniture. So I mention to the sweet lady who was helping me, which she was Great, about my warranty situation she told me to hold on so she can speak to her Manager and see what she can do. Unfortunately for me and my Beautiful sectional and ottoman which was over $2,400 hundred dollars Paid in Full, she or her Manager couldn't do anything for me because it had pasted the 30 day mark. Its really upsetting that the Store Manager couldn't find some kind of solution for my situation, especially when I'm a regular customer who bought 3 living room sets from this store!!.. Very Upsetting

Jessica helped me find exactly what I said I was looking for. She made it quick and painless. I would have never found what I was looking for without her. She made my day!!!!!!

The sales lady was very kind and was knowledgeable on obtaining credit. She walked me throughout the store to help me to find what I wanted. The quality of the item I purchased is superb. I have searched for months to find the item and when I finally found it, I purchased a much nicer one.

Jessica and everyone there were very helpful and nice. They even took the time when the store was close to closing to help us figure out a way to finance a couch we were looking at. Unfortunately we didn’t get the couch, but we did end up going back to get some other room essentials. Very honest and nice people. Would shop there again.

Everyone was very helpful and friendly. I found exactly what I wanted and was a pleasant experience.

We purchased a beautiful power reclining couch. Jessica was very helpful and explained to us it was a popular one and the extended warranty can benefit us if there were problems in the future. She didn’t pressure us to purchase more than we needed being we down sized in our retirement. Ashley have a good selection and friendly customer service. Thank you Jessica for helping us with your warm smile and great personality.

Excellent service

Bought some of my furniture from here when I first bought my place. Recently had 1 issue that I helped and mgr has now rectified my problem with good faith and service.

Awesome customer service from entering the store until completing my purchase with Mr. Homayun Sabbaghi. He was exceptional salesman when it came to assisting with the right sofa, explaining every detail and never left me until I was fully satisfied. The financial clerks handling the financing and payments were extremely helpful and customer service oriented. I really enjoyed doing business with this Ashley Homestore in Honolulu. I’ll never shop anywhere else. Thanks everyone!

Friendly staff

Staff sucks

Liz, one if the managers, was great. Not pushy, very knowledgeable and unbelievably compassionate. Great experience!

The customer service was awesome!!!! We were able to get all our questions answered. The prices are affordable, options were great! Time for application to approval was quick! Will definitely shop here again! All the employees are helpful and not aggressive.

Great service

Pickup took more time than expected

If I could give them less than one star I would. My daughter bedroom set was suppose to be delivered on a Thursday didn’t actually get it until Saturday afternoon. Every time I called about it they just put me off on someone else. Definitely wouldn’t recommend this place.

Haili was very nice and patient. The office staff is also super nice and offer freshly baked cookies, coffee, and water. Didn’t give 5 stars because other employees look grouchy and bored while they waited and kind of loom around the sales floor.

No pressure, knowledgeable, informative, professional and courteous. We were looking for a TV stand. We were greeted at the door, walked directly to the area, shown the items and allowed to browse leisurely until a decision was reached.

Good selection, nice salesperson Bert.

Very nice sales associates who help without hassling.

Customer service great, prices on furniture is HIGH!

There are different levels of inventory depending on which store you visit. You may have to visit more then one store to look and feel what you want

I would like to thank Jason Matsumoto. His friendly warm easy-going personality put you at ease makes shopping pleasurable! No sells pressure! His knowledge with the products excellent outstanding!!! So professional!!! I was only planning to buy one item instead I bought two items because of Jason. I am planning to refurbish my apartment I am definitely coming back to see Jason. Mahalo Jason!

If you are ever in the Salt Lake area next to Target please stop by Ashley furniture and see Jason Matsumoto he helped my wife & I in finding the perfect furniture for our new home. We got a beautiful solid wood bedroom set & a solid yet modern bunk bed for the kid's room. i couldn't be more happier & satisfied with the quality & style of all the furniture they had to offer. Can't forget the best part about our visit... the "CUSTOMER SERVICE" was #1 you just can't go wrong when you go in to see Mr. Jason Matsumoto!! Trust me you won't be disappointed 😁👍👍👍

As I entered Ashley Home Store, I was immediately greeted by Sam. At that point I felt so welcomed. Although Sam offered his assistance, he allowed me to walk alone through the store. I was able to view everything with no pressure. I truly appreciated this because it gave me a chance to really look at what was in the store before making a purchase. Ashley Home Store has a good variety of merchandise at a reasonable price range. When I finally had questions, Sam was readily available to assist me. At the time of purchase, he kept informed through the whole process. I definitely will return to Ashley Home Store for future furniture purchases. I definitely will ask for Sam. I will also highly recommend Ashley Home Store and Sam to my family and friends.

The people there are a little pushy, and the deals here are not that great. Was looking for a bed and after seeing what they had to offer, decided to go to the NEX furniture center instead. If you do not have a military I'D, it may be your best option, but even still, I would shop around before settling here.

Got an awesome deal on furniture

Good place for furniture since not too many options on the island.

While I'm not super excited for the quality of the furniture I love the service! Norman has been selling furniture for over 11 years and he knows all the tricks to keep your new furniture from falling apart. Thank you uncle!

Only ok when on sale

Nice people and good location. We we torn between two living room sets and we were not rushed or pushed to the greater price. Finally made our decision, based on one set didn’t have the color we wanted when we asked. Process was fast and easy. 👍

Prices are outrageous. Double that of the same furniture in the NEX furniture store.

Beautiful, friendly service but very expensive.

Good sales in the back

Great Ashley store, however it is an independent store so you can't order discounted online items to their store or honor online prices.

Had a great experience with Elizabeth today, she was a huge help in my purchase. Great customer service, thanks again.

Nice workers

I went to the Aiea store and purchased an entire living rm and dining rm set. My salesman was Alan. He was nice and attentive, he even helped to send me pictures when I couldn't make it to the store. What was unacceptable was the length of time it took for all of my furniture to come, it wasn't explained to me before I purchased. I was told my furniture wasn't in the warehouse at the moment, but it should be in by the time I had my delivery scheduled (which was about 2 weeks later). It took about 6 weeks and I had to call several times before a manager finally pulled some stings. Disappointingly, my reclining couch and chair is way less padded than the store model is. Every time I recline I can feel the wood, the quality is not good. For this reason I will not purchase from Ashley's again- instead I will go somewhere else.

Best selection on the island. It's the flagship store and combined with slumberworld.

We already knew what we wanted when we walked into this Ashley Furniture store. We told the salesman that and that we are waiting for people to complete our decision making. He left us alone, but checked in periodically. Very professional and nice. I would definitely come to this store to buy again.

Great customer service makes it easy to buy furniture, plus they deliver

Best selection at reasonable prices on Oahu

Very good selection. I needed an inexpensive bench and the staff treated us like we were buying half the store. Will go back when I need furniture.

(Translated by Google) On weekdays, there are too few customers and it is hard to see, but there are cheaper and better quality items compared to Japan, and the impression is less than half the price of Japan, such as a dining table. Japanese cheap furniture stores such as XX are cheap, but the thickness of the board is crappy and disposable, but this is solid and heavy. Enviable. (Original) 平日はお客さんが少な過ぎて逆に見にくいですが日本に比べて格安で良質な物がそろっていて、ダイニングテーブルなど日本の半額以下の印象です。日本の格安家具屋の○○○などは安い代わりに板の厚みがペラペラで使い捨ての様ですがこちらのはしっかりしていて重量もあります。羨ましいくらい。

Similar to Ashley furniture chain. Prices are standard for Hawaii.

They had an awesome sale the day I went . I didn't buy anything because I found something cheaper but for the quality it was great and awesome customer service