Ashley Store Honolulu, HI (Malaai)

during the first call they said that the only way they could deliver on a Monday is if they bring in furniture into my living room and leave them in the boxes, that is fine. then when came time for the delivery i held open the door and after delivery guy told me he doesn't want to bring them in, i tried getting them in myself. then he rudely told me that i cant touch the furniture until he gets pictures. if you don’t want to work there then don’t, you shouldn't take it out on the customers. the lack of professionalism and respect from the delivery team is uncalled for.

Thank you, Sean Sasaki, for a successful purchase!

A-Jay was so nice and helpful! They have a lot of selections, and I’ll definitely go back if I need more furnitures in the future.

Had an excellent time with Jesse furumoto really helped up with our day bed highly recommend

My family had the absolute pleasure of working with Sean Sasaki. He answered all our questions and helped us get everything we needed at a price we could afford. Much Mahalo Sean.

Jessie was very professional and had a wealth of knowledge and enthusiasm. TY Jess

Great selection and quality. Very spacious store. The staff was helpful and courteous.

Jesse was very friendly and professional. He was very patient and answered all the questions we had. Wouldn't have made the purchase without him.

Sean was very helpful, patient and knowledgeable. Thank you for a wonderful experience with my furniture purchase.

BJ provided us 5 star experience Answered questions and shared valuable suggestions. All my purchases were top notch and my cost was unexpectedly reasonable. Including Delivery. 💕

They are always friendly and helpful, I love going to their store to see their beautiful furnitures.

Brandon Tagama, was OUTSTANDING. He was NOT a “vulture” harassing us every minute. He allowed us space and yet made himself easily available for questions. His suggestions were insightful and his knowledge was impressive. Brandon, also guided us to Nathan who was helpful, courteous and patient with our questions regarding bed mattress. What a pleasant experience. We are planning to return for furniture for our reading room!!!

Brandon was amazing. Super friendly and helpful from when we walked into the store. I already knew what table I wanted to purchase; but he took the time to show me other similar options. Super happy with my purchase. Thank you Brandon.

Go see Brandon Tagama, great customer service!

Salesperson catered to our needs and budget. Very patient and knowledgeable.

Sales Lead Sean did an amazing job explaining the different options when we were looking for a king size bed set . He was able to answer all the questions we had with financing and made the experience fun.

As soon as I walked into the store, I was greeted by Sean, who was able to guide me to the furniture I was looking for. Even while helping other customers, he still checked in with me to ensure he answered any questions that I had. I was able to purchase the furniture of my choice and was out of the door in 30 mins! Thanks, Sean, for the amazing customer service!

I was assisted by Jesse today and really appreciated how thorough he was detailing couch features, warranties, military discount, returns, etc. I’m happy to have purchased a very comfortable and well priced Mitchner 3 seat Recliner Sofa. Thank you again!

Ajay made the whole ashley home store experience so easy and scored us a great discount! really appreciated the awesome service i received today.

BJ was awesome love her lol she’s the best thank you for your service

Pretty nice store but their prices are high. I ended up finding an identical item at another store at a much better price.

My experience was wonderful working with Billie “BJ” Melanson. She greeted me as I walked into Ashley, and she was very attentive during my entire visit. BJ showed me several accent chairs for my sectional sofa. I appreciated her professionalism and friendly conversation. Thank you BJ for providing outstanding service. Mahalo! Paris “PJ” McCray

Great prices and I swear it is the only place on island to get a full sized bed frame that isn't the cheap metal rails or a bunkbed.

AJ was amazing and attended our every need. Greatly Appreciated & God Bless ! Justin & Mirasol

I love the store. And the sales representative remembered my name. Very kind, professional and not over bearing. Wonderful store. Kapolei store does not have as much furniture.

04/12/24 4:00-4:30 Friday afternoon, 2 men and 1 woman worker. I was really excited to buy my family a new couch so I went inside and looked for a couch after choosing one of the couches then got everything settled then I went back to my car and went to side of the store to pick up my couch but they called me back in because they needed my signature so I went back in then overheard the workers ( the 2 men and 1 woman ) talking about my culture (being racist) and laughing really hard ( they didn’t see me because they were turned to the back) then heard the woman say to them, “ did you guys talk loud”. I was really mad but didn’t want to show it because I had my 6 year old son with me. So I just did what I did and left the store. I didn’t want the couch anymore after experiencing that. So I wish next time for those workers I don’t want them to do that to any culture/anyone. Thank you ! 😢

Ashley couldn't have made my furniture buying experience easier. I just finished my entire house from this store.

Thank you Jesse for your friendly “may I help you”smile. He let me know there were special sales going on. I told him I would Look for him when I was ready. When I did find items, he helped me place the order in a friendly and professional manner.

We had a great experience, and we are very happy with our new chair. Our sales girl, Lussami Rose Saengsouri was very helpful and courteous.

A-jay helped us find a bed frame and was super helpful! Very friendly and knowledgeable about the store as well as some good local eateries :)

BJ was very helpful and friendly.

Our salesperson Austin Davenport assisted us today at the Ashley Salt Lake store. He greeted us from the get go and was so nice and friendly. He was very patient and professional and made sure he helped find what furnitures we wanted. We were so pleased what Austin found for us and he set up everything for us. It took about an hour in the store and we left very happy campers!! I want to thank Austin and Ashley Furnitures for their commitment to quality service that they provide to their customers.

I've purchased a number of items from this location. Always a great experience. In most recent purchase, Sean provided exceptional customer service: Expedited, friendly, & professional.

Bought a dresser today. Jesse Furumoto was extremely helpful AND patient. Totally scored as they had a serious sale going on. Got some cool art and a fabulous lamp made in India @ a huge discount. HAPPY. :)

BJ was awesome, she was extremely patient with us looking around and helped us to chose what we were looking for. Thank you BJ.

Bj was so helpful and quick would definitely recommend!!

I had the privilege of B.J. Showing us around the store room. We walked in with an idea we had in mind for a sectional couch and B.J. knew exactly what we were talking about. She directed us to the first couch and right when we saw it we knew this was the one. It had the right depth, perfect length and color was on point! We did a stroll around just to see what else was available but we knew that was the one. B.J was great and knowledgeable, but the best part was her genuine personality that felt like family. If you do want some great service and knowledge you got to check out B.J!

Attentive sales person and the variety of selections were good

Jesse Furumoto was excellent today. He listened to what I wanted and didn’t try to up sell me on something more expensive. He was very accommodating even moving pieces of furniture to try to achieve a match. Although he is new to the business I feel his caring personality will take him far. Thank you, Jesse!

Sean Sasaki was patient, professional, and knowledgeable in helping us refurbish our home after a major renovation. He guided us though our purchasing decisions. He is responsive and prompt in responding to emails and we will make the drive from Aina Haina to buy from him.

Jesse was awesome! He was so helpful and knowledgeable about the furniture I was interested in purchasing. Polite and patient with me in making my selection as well! Great customer service all throughout the process- CHRISTIAN'S assistance with the financing and setting up the delivery! Thank you all so much! 😊👍🏻

Simple, easy friendly experience. Jesse F. was patient and informative. Thank you!

Matt Pangelinan was an absolute blast to work with! My wife and I decided to go window shopping at Homeworld Pearlridge to get ideas for furniture as first-time home buyers. From the moment we walked in, Matt made us feel comfortable, nor we didn't feel any pressure to commit to buying anything at the time. Matt was able to help us find all the items we were looking for online and we decided to get an estimate for the furniture that caught our eye. At the end of the day, we didn't buy anything because we wanted to shop around and not regret purchasing anything on an impulse. Matt was super cool throughout the entire process and sent us a friendly text later that evening with a price breakdown for everything we were interested in. After looking at different furniture stores on the island, we realized that nothing quite compared to the various selections and pricing that we found at Homeworld and Ashley. However, we decided to still wait to make sure we were making the right choice. Fast forward a couple weeks later, I texted Matt the day before Thanksgiving that we decided to proceed with the purchase. With Black Friday quickly approaching, Matt recommended to come in sooner rather than later, as the store gets ridiculously busy and inventory tends to go low during the holidays. Thankfully, Matt was working at the Ashley Salt Lake location and was able to assist us just 30 mins prior to closing. We were able to do a quick walkthrough of all the furniture once more and settled on the purchase; Matt even noticed that the price on a bookshelf was lower than originally posted and made sure to apply the appropriate discount. Overall, my wife and I are very satisfied with our experience at Homeworld/Ashley and the customer service of Matt! We felt that we received a personalized experience rather than just another salesperson trying to sell us something. We're excited with our purchase and can't wait to have everything delivered to furnish our new home!

So easy to select from so much great furniture inventory. Jesse was my salesperson who greeted me and helped me purchase a sofa, tv stand, dining room set, and a queen-sized bed. Home delivery was arranged and it was just that easy. The holiday season is here and Ashley are giving customers free Hawaiian ornaments, fabulous! Great shopping experience and Jesse is the professional to see.

I awaited for quite awhile due to having only two salespeople on the floor. After deciding what I wanted, I located salesperson at the register. There was no sales pitch at all. Straight to the cash register and sales rung up. I had to ask how the installation was done and amount of boxes are involved. I also initialed a box that says, “protection plan have been clearly explained….” But it was not explained at all . Salesperson….Ayanna Horton

Matt Pangelinan gave us excellent service and answered all out questions. We are so happy with our purchase!

Loved the store. Great selection. Our salesman Sean was great. Friendly, funny, not pushy and just helpful. Great experience.

Sean was very patient and professional. Not pushy like most sales people. Service with aloha. Thank you Sean!

Excellent, friendly customer service! They ordered exact dresser I wanted that was on back order. They have awesome, beautiful furniture and white glove delivery service with setup! I love Ashley Furniture in Salt Lake, Oahu! Mahalo nui!

Awesome customer service by Jesse. He greeted us soon after we entered the store and made himself available for any questions or help we needed. He was very courteous and helpful when showing us the various options in sofa sleepers. Jesse was very knowledgeable and made us feel welcomed throughout our shopping experience.

Ajay was very patient and excellent.

Furnitureland was a great place to hang out in the 90's.

Ajay was absolutely AMAZING to work with!! He helped us order for a surprise and was so patient with helping answer questions and get what we needed! We are so grateful for his kindness! If you’re looking for furniture, go see Ajay!

Great selection of quality furniture. Had a super pleasant experience with Ayanna. Would highly recommend.

It was amazing. From the time I first walked into the store, the store manager, Larry, greeted us. He asked about what we were looking for and directed us where to go. The sales lady, Ayanna, let us know where everything was and was very patient with meeting our needs. She gave great advice and made us feel so comfortable. When we checked out, Christian, helped us and made it very easy. Everyone made this experience wonderful. Thank you for your expertise and Aloha!!!

Sean was extremely patient with us and professional and educational.

Great, quick service!

Super friendly staff with a huge showroom. Entirely separate bed section with a ton of choices and markdowns. Shipping is much quicker than the NEX and they have way more options for living room sets, bedroom sets, dining tables, and outdoor patio furniture. I still have my section sofa from 15 years ago, love this place.

Service was excellent! Ayanna would check with us as we were browsing around the showroom and she was very helpful in helping us find a sofa/chaise combo and a beautiful coffee table both which met our needs. Wonderful shopping experience and will definitely recommend Ashley Homestore Bougainville to family and friends!

Aina was super helpful and got me a great deal on my furniture too. She was so polite and helpful and helped me find pieces I was not able to get anywhere else!

I was so Blessed walking into tge Ashley Store in Salt Lake Oahu. The furniture displays were beautifully arranged giving lots of ideas. My needs were met immediately by the young salesgirl. Within minutes i was making a purchase. Great Buy, Great Service!!Mahalo

This Ashley Furniture is located directly across of target in salt lake. Not wanting to return to the location in Aiea near pearlridge because of a pushy sales person, we decided to try this one. My first visit was about a month ago: As soon as we walked in we were immediately greeted by Sean who asked us if we were looking for anything in particular. I mentioned that we were looking for a sectional sofa. We browsed a little wanting to see options but weren't serious about purchasing yet as our home completion date kept getting delayed. I did have my heart set on a particular sectional which I wanted to come back for later. Prior to leaving I asked for Sean's business card. Fast forward to couple of days ago I had emailed Sean about some questions I had and his work schedule so we can come in and actually buy what I had originally wanted. Today 5/8:Again we were immediately greeted by Sean where I mentioned I was the one who sent him an email. I thought we were going to purchase that perfect sectional but my kids had changed their minds and decided it wasn't comfortable enough for them. Asked Sean if he could show me sectionals they had in either a white or cream color. There were actually quite a few on the floor that he said they have or will be able to order in the color that I wanted! So if you see something you want but don't see it in the color, you should definitely ask. After a lot of going back and forth and Sean finding out the measurements for me, the kids and I finally agreed on one (because the husband could care less)! He was so patient the entire time, I never felt rushed, he didn't get upset when I kept changing my mind or asked about prices. Just a warning, they don't have a whole lot of selection like their Aiea store. If you're unhappy with customer service at any of the other locations, take a photo of the tag of what you want, then come to this location and ask for Sean.

Fast good service we always buy from Ashley good selection

Sean did an excellent job providing customer service, helping us with delivery options, and pricing.

We were looking for the perfect recliner...thanks to Brandon at Ashley, I think we found the perfect one. Thank you Brandon you were knowledgeable, kind, fun and not pushy. You shared your thoughts which we really appreciated. Much Mahalo! Go see Brandon for your furniture needs...

I would give 0 stars if that was an option. Save yourself the trouble and don't waste your money and time. Absolutely horrible customer service. It's 2 months past the date of delivery and still without our furniture and unable to accommodate requests in a reasonable time. Delivery is scheduled a month out and our second piece of furniture came in before the delivery scheduled date and theyrefused to add our other furniture to that delivery. 7 months pregnant sleeping on the floor when our furniture was supposed to be delivered 2 months ago. Worst experience with a lot of time and money wasted

Ruby was very courteous and professional. She was a superb salesperson who was very knowledgeable and made my daughter and I feel very comfortable . A pleasant shopping experience. I highly recommend this company. Aloha

Ruby was amazing. She walked me through and explained everything and left me satisfied

Hajae at Ashley Salt Lake is above and beyond. Her assistance, knowledge and service are above and beyond. I would return because of her sincere and caring attitude. The girls at the desk were also exceptional and have done everything to address and correct any concerns we had. The fillow up and follow thru are exceptional and will refer everyone to the Salt Lake Ashley in Honolulu.

Sean listened to what we wanted and patiently answered every concern to our complete satisfaction with our purchases. One of our best buying experiences ever!!

Very positive experience, no sales pressure. After we found what we wanted, Jake took care of the sale quickly and efficiently. We were done and out of the store very happy and satisfied. Definitely recommend.

I am just so sick of this place. Seems like every piece I get from them is a low-budget counterfeit version of a legitimate piece of furniture. $3000 Lazyboy couch had unsealed compartments within the body that will host colonies of bugs. Near impossible to eradicate and seal off. Worst piece of furniture I ever bought. Will never buy Lazyboy again.Two other pieces I purchased assembled and delivered, but assembly was sloppy and I had to rebuild both of them. Just last week I bought an end table and given their past I decided to pick it up at the warehouse and assemble it myself. Simple stuff - just 8 bolts , four long and four short. Problem is the long bolts are too long for their intended application - See picture. Had to waste more time driving to a hardware store to spend more money buying proper hardware. Ashley Furniture owes me $8.They really shaft you here. Either they overcharge you for delivery and poor assembly, or you can pick up a piece of garbage from the warehouse that can't be assembled properly. Reading the reviews it seems poor quality and assembly is a consistent problem with their business model. Don't waste your time with this place. Buy online from Amazon or buy something off craigslist before you throw your money away here.

The most unorganized store I have ever dealt with. We moved to the island and ordered our bedroom suite in January of 2021. We received it 4 months later due to Covid which I understood. The entire bed frame and drawers that went under the bed broke in 2 days so they took away the broken frame and said it would be 2-3 months until a new one could be installed at our home. I was patient and waited. It is June 2022 and I have YET to receive the drawers that go with the new and unbroken bed. When I called to follow up they said it was never ordered again and it would cost me $800 extra because the drawers were never ordered after the original ones broke. Makes no sense how they could charge me for something I originally ordered and received the first time. Will never buy from Ashleys again.

We had a great shopping experience. Luisa helped us make our purchase. She was very helpful and not pushy, which we appreciated. Thank you!!

Kirsty is the best. I showed her what I wanted on my phone and she brought me right to it. She didn’t even try to push me to buy more or even tried so show me another option..maybe I did that to myself lol possibly because she made it sound so good. I knew what I wanted, she took me straight to it, and just like that I got what I wanted! Ok so I just called the store back to add on another piece to my sectional that I added yesterday. Spoke with Kirsty of course things went smoothly and quick over the phone. BUT I also would like to recognize CHRISTIAN who I believe is the receptionist or administrative assistant who works in the front. He called me regarding the difference in payment and was able to help me over the phone. KIRSTY AND CHRISTIAN THANK YOUUUUU!!!

Mary was so helpful. She took us directly to sectionals that might fit in our living room space. She was very knowledgeable and made us feel so comfortable.

Had such a pleasant experience shopping for a platform. Sales Rep Kirsty was very friendly and helpful. I highly recommend shopping for furniture there.

We had a great experience! Mary was so nice and knowledgeable. Exceptional customer service and our entire purchase was handled with care.

Kirstie gave us very friendly, and professional service today! We really liked her, as well as the guy who gave her some assistance. Job well done!

Great customer service given by Sean.

I worked with Luisa! She is knowledgeable and was very helpful.

Hajar was very helpful and it took hardly anytime for us to browse the store, decide on a sectional, purchase, and get it set up for delivery. Very easy process thanks to Hajar!

I like the customer service, there

Very frustrating experience. We spent about an hour deciding on which outdoor set to get. We compromised and bought the more expensive set because it had a rocker I wanted. Our salesman listened to our entire conversation and knew exactly what we wanted. We were told it was special order, so we waited over 3 months to get it in Hawaii. It was delivered today and we were given an end table instead of the rocker I wanted. Partly my fault because I signed the receipt when I paid, but it is pretty tough to figure out what you buy with their codes, and I just trusted our salesman. They did give me the option to do an exchange and pay the difference (which is why I gave them 2 stars), but not interested in the hassle so we will keep what we have and move on.

I love the furniture at Ashley HomeStore! I purchase all my furniture from Kirsty Stoddard of the Honolulu (Salt Lake) store. She is super friendly and helpful, very thorough in explaining the product and any ongoing sales, and she will always do her best to accommodate your needs. I highly recommend Kirsty if you’re shopping at the Salt Lake store!

Your whole team was very friendly and helpful but Shawne Esteves was amazing!!! Not only did he help me find the right sofa he also help me pick out pillows lamps accessories and a beautiful rug. I’m so excited can’t wait to put my new living room together!! MAHALO….

Great place to shop. Just wish I knew more about furniture because none of my questions seem to challenge the workers. Walked in ify, walked away $2,500 worth in furniture satisfied. Gota love the financing part

My sofa and rug purchase was so easy with Mary and Sean today! Mary was especially efficient and helpful, never pushy or typical 'salesman'. That's why i prefer to shop at Ashley furniture always! Thank you!

If you're looking for the best variety and great customer service, come visit Sean at Ashely furniture. He was great and super knowledgeable and made the buying process easy as can be!

Home furnishing saga continues.. This store is actually located across from Target Salt Lake parking lot. They have their own parking lot and it's rarely packed. We were greeted and assisted while exploring around. Although we did not purchase anything, it's great to have furniture options physically on island. These furniture pieces were pricey but the quality is definitely there. I just wished that they had some in the color I was looking for..

Great selection worth great customer service

Wish i could get some of these styles on the mainland!

Excellent service given by Louisa at the Ashley home store on the Lawehana location. Would be coming back for more.

Kirsty was super friendly and helpful, especially when when she had to stay back after closing to finish putting my order in.

Denise, a customer service individual, is one of the most competent and conscientious individuals in following up with customer concerns that I have met in Hawaii. I am very pleased with my experience with both the purchases I have made over the years and the dedication to service displayed by individuals such as Denise.

Awesome store! Lots of options! Luisa was an extremely helpful, knowledgeable, and friendly sales associate! Bought my couch from here at a great price! Love it!

Kristy was very helpful pointing out what what was available and what was not. I will happily come back.

Our salesperson Kristy (Salt Lake) was very helpful and patient, and her her approach was very easy-going. She asked about our style and offered various suggestions to help us come to a decision. We are very pleased with the overall service!

Today I purchased a Jofran Nature's Edge dining table, 2 benches and 2 chairs from the Red Knot side of the Ashley Furniture showroom. Kirsty Stoddard helped me from start to finish, and it was a great experience! She was very friendly, thorough and her customer service was outstanding. I'll be sure to look her up again the next time I plan on making a big furniture purchase. Also, my furniture was picked up same day, and Christian did a great job getting the chairs wrapped up and ready on the loading dock. Looking forward to coming in again!

Kristy of Ashley Saltlake was helpful she rescued us from waiting. But it’s ok to wait though. She give us the information we need to know for our first sofa as a first homeowners.

Our salesperson was Sean Sasaki and very helpful. He has a great sense of humor too. I found a sofa, a huge swivel chair and a dining room table and chairs! I have shopped Ashley furniture for years and have always been happy with my purchases!

Since I knew what I wanted already I wasn’t a very hard sell, but on the other hand neither was the sales person. Store was crowded, so all of the employees were busy. My transaction which usually takes about 20 minutes was rushed down to 10 minutes.

Kirsty has helped us a couple of times now and she is a pleasure to work with. She is not pushy in her approach, very helpful and thorough with our decision process and ultimately our purchases. She is an asset to this location! Will definitely return to her again.

We have been to the store many times and purchased several pieces of furniture and our sales person Kirsty was so helpful she always goes above and beyond to make sure we get what we want. Kirsty is awesome.

Pricey

Best showroom on island

Got me a sofa/sleeper, thank you, Kirsty, you were awesome, great customer service 👍👍👍

Jovi!!!! Mahalo for helping me look for furniture suitable for my house. Your service was just right, not too forceful, but very helpful! Thank you again Jovi for your assistance. Just went to Ashley&'s in Ward, sadly the service there sucked. Actually I got no service!!!

Jovi!!!! Mahalo for helping me look for furniture suitable for my house. Your service was just right, not too forceful, but very helpful! Thank you again Jovi for your assistance. Just went to Ashley's in Ward, sadly the service there sucked. Actually I got no service!!!

This was my first time trying to furnish a place, and the associate was awesome helping me find stuff that looked great. Thanks Kristy.

I’ve purchased multiple times here and I can’t complain at all. Great service and great deals. The general manager does a fantastic job of working with each customer to satisfy their needs.

My sister went to this location on Friday July 24 around 1pm. A male started to help her but the minute another group of people (white people) popped up he stopped helping her (she has tattoos and she's Hawaiian) she waited for his service but was completely ignored as if he thought she wasn't going to buy anything because her looks. I the furniture but the people they have in this store discriminates. She walked out and went to a different Ashley furniture and was helped there. Not cool! His name is Travis

Our house is furnished from here

I understand that everyone is worried to their death about this virus that cdc said has an estimated survival rate of 99.75 and mostly is a danger to the very elderly and sick, but your store is discriminating big time. Per the mayor order which many think is illegal anyway, he allows exemption for under 5 and medically unable to wear a mask. ashely furniture is discriminating against both of these exemptions. I hope corporate can see this and change this very bad policy.

I understand that everyone is worried to their death about this virus that cdc said has an estimated survival rate of 99.75 and mostly is a danger to the very elderly and sick, but your store is discriminating big time. Per the mayor order which many think is illegal anyway, he allows exemption for under 5 and medically unable to wear a mask. ashely furniture is discriminating against both of these exemptions. I hope corporate can see this and change this very bad policy.

I understand that everyone is worried to their death about this virus that cdc said has an estimated survival rate of 99.75 and mostly is a danger to the very elderly and sick, but your store is discriminating big time. Per the mayor order which many think is illegal anyway, he allows exemption for under 5 and medically unable to wear a mask. ashely furniture is discriminating against both of these exemptions. I hope corporate can see this and change this very bad policy.

Super helpful!!! The staff is AMAZING there! Can’t wait to receive my furniture!!!

My husband and I took delivery of three leather sofas. The first two were not right for us. The first one did not fit in our small apartment. The second one was too uncomfortable. The third one was the charm. Mary at the Salt Lake store was wonderful. She was helpful and not pushy. I couldn't have asked for a better sales associate. I would not hesitate to recommend her and Ashley. Great Service.Thank You, Didi M.

My husband and I took delivery of three leather sofas. The first two were not right for us. The first one did not fit in our small apartment. The second one was too uncomfortable. The third one was the charm. Mary at the Salt Lake store was wonderful. She was helpful and not pushy. I couldn&'t have asked for a better sales associate. I would not hesitate to recommend her and Ashley. Great Service.Thank You,Didi M.

The customer service really needs improvement. Young man was deeply involved in his ipad activities then as we walk back he was on his smart phone. luckily we ran into Kristy Stoddard and she helped us with what we wanted to purchase. If not for her we would have went elsewhere.

Great variety of furniture.

Friendly and courteous staff went out of their way to make sure that we got exactly what we wanted.

My husband and I are really disappointed with the Ashley Furniture store at this location. Back in November (2019) we purchased a rocking chair for our newborn&'s nursery. Like most furniture stores the sales reps somewhat follow you around the store and ask if you need help - and try their best to get you to buy something. Which is fine - I understand that&'s their job. We ended up purchasing this particular chair, and were told by our rep that they didn&'t have it in stock however, it could be shipped to O&'ahu by the beginning of January. Since our newborn wasn&'t due until February we didn&'t mind waiting. January came around and we rec&'d no follow up call, or status on the order. My husband called Ashley Furniture store in the middle of January and was told that our chair wouldn&'t be arriving on the date originally given to us - per the rep it would be a week late. This was already frustrating because we had planned our nursery set up to coincide with the same time the chair would be arriving so that we would have everything together by the time our newborn arrived. A week or so passed - and still no phone call from this Ashley location. When my husband called to follow up AGAIN - he was told that our chair would not be arriving until February & that the original sales rep that had helped us in store, no longer worked for this company hence why we weren&'t notified that our item wouldn&'t be arriving on time. Obviously - someone dropped the ball. Customers come to Ashley Furniture store, get followed around, and almost pushed into purchasing a product. Mind you - the items at this store are NOT cheap so I expect decent customer service if I&'m spending my money on something so expensive. We did not get decent customer service here. We waited months with no phones calls, no follow ups, no notifications given to us - just to have someone tell us that they didn&'t have it. What makes this even more frustrating is that their &"excuse&" as to why no one followed up with us is because the original sales person left. Is that what happens when people leave? The reps push people into buying an item, they get the sale, customers pay money, and you just forget about them? You don&'t care if paying customers ever receive their product? How come there was no procedure in place to have another sales rep follow up? This experience was extremely disappointing - my husband and I just opted to receive a refund instead and purchase another item somewhere else. Probably won&'t be coming back.

Great place for furnitures.

I had a great experience today with Kirsty..I am trying to furnish a condo which needs to be fully furnished within 60 days. Kirsty listened to my needs, showed me several options, and guided me to make the decisions so that I achieve the look that I am looking for. I am now very excited to see how my new condo will come together..

I had a great experience today with Kirsty..I am trying to furnish a condo which needs to be fully furnished within 60 days. Kirsty listened to my needs, showed me several options, and guided me to make the decisions so that I achieve the look that I am looking for. I am now very excited to see how my new condo will come together..

Mercy was super helpful and very knowledgeable about the products we were looking for. Prices seem to be okay.

The show room was nice, but the items seemed overpriced and the salesperson followed us around the entire time.

Great customer service. Friendly and knowledgeable sales staff

We did a bit of window shopping here after moving in. Had a few small side pieces of furniture to get still... a couple night stands specifically. They have a huge assortment from various classes of furniture. From wall painting and decorative pillows, to lazy boy sofas. The variety is definitely there for any budget. The sales folks are very helpful. They do virtually &"tag&" you as you come in so your salesperson is yours until you leave the store, if that makes sense. :) We ended up getting our bed, sofa, and several side tables from them. Decent prices and huge selection!

We did a bit of window shopping here after moving in. Had a few small side pieces of furniture to get still... a couple night stands specifically. They have a huge assortment from various classes of furniture. From wall painting and decorative pillows, to lazy boy sofas. The variety is definitely there for any budget. The sales folks are very helpful. They do virtually "tag" you as you come in so your salesperson is yours until you leave the store, if that makes sense. :) We ended up getting our bed, sofa, and several side tables from them. Decent prices and huge selection!

First off I was greeted by the stores manger who was very nice and opening. Next I was greeted by the sales associate who was very friendly and helpful. She let we walk around and see stuff without being pushy like some places. Great experience. Will definitely be back

Awesome inventory and the best in Customer Service. David is super professional, kind, personable and patient. Takes his time to ensure the customer is totally happy. Alex (Manager) is awesome. He is willing to go the extra mile to ensure customer satisfaction. Shop here with confidence!!!

Very impressed with the high-quality service I received today during my selection and purchase of sofa bed and kitchen table.

Expensive

Pretty good selections to look at and everyone who works there were very kind and helpful.

Ashley Home Furniture in Salt LakeWent in at 3:00 or 4:00pm on 08/24/19. No one greeted us, or even acknowledged us. All the sales people were sitting on the couches on their phones. We noticed a white family come in and right away the sales people were like &"hello, can we help you?&" Is it because we&'re not white? We walked around the store passing several sales people,looking at furniture, and still no acknowledgements. from anyone. Only looking up from their phones but not saying anything. The only person in that store that gave us some kind of help was the finance person. She could only help us with financing, not selecting anything from the floor. Don&'t they receive some kind of commission from the sales? I want to make sure nobody gets the commission from my purchase. Everyone walking around, no &"may i help you?&" the only thing they said to us was &"bye&" really? This is the most crappy customer service ever. Do they realize we live on an island, where everyone knows everyone? Shame on everyone at this location, so pilau style.

Experience was easy and pleasant. No pressure sales person, Lou Ann, was great. She even did research for us as we looked around the store. We found what we wanted and scored the 4th of July discount special as well!

Fantastic customer service!

Tommy was very helpful. He listen to what we had to say and meet our needs. I really appreciate what he had done for us. He is a great asset to the company.

Very impressed with this furniture showroom they have everything from beds and Frames on up two couches loveseats nightstands and tables mirrors Euros dressers you name it the only thing I dislike about locations like this is that you select the furniture you like pay for it and usually wait about two weeks for it to deliver kind of a bummer but not a deal-breaker parking is ample the staff is extremely knowledgeable helpful and friendly no high pressure sales pitches so I will be returning again and again as my needs seem to change often and I know that I will find the help I'm looking for at the Ashley home furniture store

Good personal service. Pricing a bit on the high side but found a reasonable set for our living room. Overall good experience.

Great service

If you go, ask for Mercy. She was wonderful and patient. We had specific requirements and she helped us find multiple options to meet our demands. She went above and beyond. There was one sectional couch set that was back ordered with a wait list. She called people that hadn't put a down payment on it to see if they still wanted it. Someone was flexible and we were going to choose that set, but as we were waiting for that, we found a full room set that we really liked. I felt so bad for changing my mind, but she was totally helpful and understood the change. Highly recommend her and this store!

My mother got the furniture she wanted. 🛏

Great people and great variety of furniture to choose from

Great service

Tommy was a great salesman!!

Awesome service from Mercy and Stanford.

Furniture here is gorgeous , make sure if you special order items you know that you only get 1/2 back of the amount you paid for the item if you choose to return it. Worked with Alex who was extremely pleasant in helping me understand and resolve my problem. Will continue to shop here . Love the furniture .

We just moved into our first home together and needed pretty much everything! We were greeted us right away and helped us with everything we needed! We love have loves all of our purchases!! Thanks Derek!!

Love this store! Almost all of my furniture is from here and most of it was sold to me by. *Homney* I'm sorry I have no idea how to spell his name. But he is by far my favorite person to work with there. Such a sweet man and always helps me find exactly what I'm looking for. He also never pushes furniture on you trying to make a sale. All items are always delivered on time with no issues. The store itself is set up very nice, and they have the best cookies :) the only furniture store I will shop at on island!

A lot of beautiful n colorful furniture, A lot of options so much to see but sad to say I’m jst looking for a bed frame.. I found one n thanks to Kristy..

Tommy Babauta was a super friendly, courteous, informative, non pressure consultant who was a pleasure and fun to shop with. We will definitely seek his assistance in the future and recommend him to family and friends.

Russ was our Ashley representative and she was great! Very helpful and she knew the merchandise well. If you want great service, ask for Russ!

Great service from Homayun. He was very pleasant, accommodating, and went out of his way to help us.

Awesome customer service ❤❤

We received excellent customer service from eight when we stepped into the store and greeted by Derek till we completed our purchase. Everyone was great and checked on us to make sure we were okay. I'm definitely going back.

Came into the store looking to buy a few rooms worth of furniture and I'm looking to buy the matching chair to my Ashley set I have at home, and in the at least 20 mins that we were in the store, not a single person asked if we needed help/assistance/see If we had already been helped. Even the employee who heard us complain that no one asked us if we needed anything. We came in fully ready to spend money for our new home, and not a single person offered us assistance. They offered others, but not us.