Ashley Store Kahului, HI (Maui)

Our sales person Darlene Quintos-Cairns was so calm as she delt with multiple customers at one time. Her customer service and multi skills are amazing. I will always come back to your company and refer others to your business.

I had a very pleasurable shopping experience at Ashley Slumber World. Actually my intent was not to purchase a mattress but while I was browsing I met up with sales associate Kim and we began to chat about the mattress products and she eventually led me over to the purple mattresses. She invited me to try one out which I did and it was almost like love at first site. What I really love is the fact that Kim put no pressure on the matter. She went away and allowed me to have private time with my new product. Her conduct was entirely professional. I am looking forward to enjoying my purple mattress for hopefully many years to come. The purchase invoice staff, Samantha was also professional, knowledgeable and courteous. Thank you all.

Worked with Lei to purchase a chest of drawers. Great service and thorough review of delivery, expectations, return policy, etc.

I purchased a green chaise lounge from Ashley furniture in Kahului. Lei helped us with all the details, answered all of our questions and with a friendly, aloha demeanor. Thank you for an excellent couch, and for all your help! Jenna and Mattius. :)

Lei is Very helpful.

I had a great experience purchasing furnitures with the help of Darlene. She was incredibly friendly and approachable, and made the entire process smooth and enjoyable. She was happy to assist with any questions and provided helpful recommendations to ensure I found the perfect pieces.

I went in to find new furniture for my new apartment and had a wonderful experience with Lei! She was patient and so helpful with all my needs and gave great advice! She also was prompt and professional with finalizing my purchase and setting up delivery.overall made something that could be stressful an enjoyable experience.

Darlene was amazing. So helpful and accommodating

excellent service. Lei was awesome

Always receive the best service! Darlene is extremely professional, friendly, patient, and helpful. I’ve been back several times and I always go to Darlene. She has been more than helpful! Overall, everyone at Ashley provides great customer service.

Samantha was helpful and friendly. She listened closely to our needs and helped us find exactly what we were looking for. Her attitude and personality made the experience fun! Kim was professional and knowledgeable and genuinely interested in making sure we were getting exactly what we needed. I would highly recommend shopping at Ashley Furniture. The staff makes it a great experience!

Aloha,the ladies at your store on Maui are amazing .Three ladies I would love to tell you about, Samantha, Chay and Lei ...They all went above and beyond to make sure my refund was handled being the in-between folks.Lots of calls tracking down emails from the warranty company. ALL three but especially Samantha, she was so helpful ,sorry for my troubles what great customer service she provided .I would employ anyone of them in a heart beat 💓 Mahalo for having such helpful and knowledgeable team.

Lei was absolutely amazing and healthy pick out my chairs for the table! She was very easy to work with and very accommodating!

Lei was absolutely delightful to deal with, very attentive and professional. We would definitely come back and deal with her again.

Lei was awesome. Very helpful and a great personality.

Great place to buy your home furniture!!! Customer service was incredible. Lei was awesome!!! We love our furniture items.

Lie, our sales person was so patient and so helpful. She made is feel like family. She took all the hard part out of this kind of situation and inspired us to purchase more products. Thank you so very much.

So happy with my purchase from Ashley. Leimomi did a great job helping me and making sure I could get my item ASAP. I’d definitely go back to Ashley and work with Leimomi.

Working with Darlene was a great experience! Knowledgeable and patient folks here who will also coordinate deliveries with other stores. Edit: Mark is wonderful too. Would highly recommend either for your furniture needs.

Darlene and Alice were very helpful and a wealth of knowledge.

Best furniture buying experience ever. Fast, affordable and quick delivery. Go see Lei! She is amazing!

Love my new furniture and dining set, thank you to Lei @ the Kahului store for her help with the order and delivery scheduling. Extra bonus was getting the pieces delivered 3 months sooner than originally expected.

Lei was very helpful. She was really informative and gave us good Aloha. We Mahalo her plenty for her outstanding service

Lei was great to work with, very sweet and helpful.

Just bought a couch and Lei was awesome!!

Everyone was amazing. They even spent the time to hang out with my daughter and keep her entertained. Kim was awesome with helping us get our order together and Samantha was so awesome and patient with helping us get the financing together.

I recently had the pleasure of being assisted by Samantha, and I can't speak highly enough of her service! From the moment we arrived she was welcoming and attentive. She ensured that we didn't wait long, which made a big difference in our overall experience. Samantha's efficiency and friendly demeanor truly stood out. She was knowledgeable and eager to assist. It’s rare to find someone who combines professionalism with such a genuine care for their customers. Thanks to Samantha's efforts, we had a seamless and enjoyable visit. I greatly appreciate her help and highly recommend her services to anyone in need. Thank you, Samantha, for making our experience so pleasant!

They have a large selection to choose from! Lei was very friendly and helpful she checked on us while we were shopping around and helped us place our order. It was a great experience!

EXCELLENT CUSTOMER SERVICE! Our salesperson, Lei, was very patient with us and really helped us to decide on the right couch. She's very easy-going and had a comfortable vibe.

Samantha @Kahului Ashley goes above and beyond with her customer service. We were dealing with an extended warranty issue and she made sure we got the best outcome possible. Happy we will be enjoying our replacements soon.

Kim was excellent and a delight in assisting us on finding our living room set and a new king size mattress. Samantha who helped us with financing was so helpful, made the transaction smooth and easy.

Kim, the sales person at Ashley was a dream to work with.

Been scouting for about a week for elegant/modern design but affordable bed and we found it at Ashley, the staff who helped us was kind and friendly giving us so much options until we found what we truly needed. Mahalo🤙

Nice store with many of options. Great service with great prices.

My wife and I just recently bought a mattress from Slumber World in Ashley Furniture. We were helped by Jennifer. She was very knowledgeable of all the mattresses in the store as well as being an honest salesperson by telling her experience with the mattresses. She won’t sell you a mattress that she doesn’t believe in and we very much appreciated that about her. Jennifer was very kind to us and our kids. She made us feel comfortable and did not forget about us even with the other customers she was helping. If you are on the market for a mattress or even new furniture for your home. Go see Jennifer at Ashley furniture and she will definitely take care of you.

The representative did all she could with in her power, given that she is on an island and is restricted to supplies at hand. She was very helpful as much as she could be.

I gave 2 stars because the staff inside was great. Delivery was a different story. Not only was I disrespected and discriminated against but they guy kept asking if I was sure I wanted the furniture several times before bringing it in the house. It did not bother me too much at first since everything else was good but the more I thought about it, the more I decided not to shop here again.

Great selection! Had exactly what we wanted, in stock and ready to deliver. Prices were reasonable. Kim was a great sales person.

I had the pleasure of going into the store and was immediately greeted by Samantha! What a warm and lovely lady! She helped me find what I was looking for and introduced me to her co worker and salesperson, Kim. Kim went above and beyond to help me find what I was looking for and advised me of the Black Friday sales that I could take advantage of. I needed to call to change something on my order, and I had the great fortune of getting Bridget on the phone, she said..no need to come into the store…she handled it right over the phone..she was great! All the staff were professional and helpful, I would recommend this store 100%!!!!

Lei was amazing!!! I’ll be back to buy more

Kim was so patient, cool and kind. Highly recommend working with her! And Samatha was so accommodating and friendly. Please ask for them.

Really great service, fast and easy, fair prices

Family orientate feeling Understanding,so Helpful 👌

Lei was so great I purchased a dinning room table and a dresser all in the same week. Very professional and full of Aloha. Lei made the buying process very seamless with no pressure. I will definitely seek Lei for all my furniture needs moving forward. Mahalo.

Lei helped us as soon as we walked in with the most welcoming smile! We were in and out within 15 minutes!

Very nice visit. Darlene, a member of the Ashley Team, was attentive and collaborative; very helpful. I bought a love seat and chair.

Me and my friend went to buy furniture and Kim and her associate was so helpful. Also I was lucky to have all the pieces I bought are in-stock in their warehouse. They also accommodated my delivery date! They’re awesome and very friendly. Can’t wait to get it delivered!

Lei was a great help!! Ashley has such a nice selection

I have been buying furniture for my home and rental for 5 years. I am treated like gold when I deal with the staff at Ashley. The sales staff here treats me like family and always helps me with what is the best choice for my situation . 5 star all the way.

I just bought all new furniture with the help from Darlene and Kim and I’m very excited to see it in my brand new home. They were both really helpful and kind with there services. Highly recommend them both. Thanks Ashley furniture 😊

Great selection and great service! Mahalo!

Don’t get distracted by all the goodies in there. NOTHING is in stock. Make sure you have a year left in your furniture when you buy from these guys. Need furniture in a timely manner GO ELSEWHERE.

Quick & friendly help, gave the item number and the Associate was able to look it up and confirm it was in stock. Placed the order over the phone and received an emailed receipt. Thank you, I’ll be back to shop here!

Everyone at Ashley Furniture Store in Kihei, Hawaii was super helpful. They were so friendly, knowledgeable, and patient with me as I was a first time furniture buyer.

Darlene and Kim both help me for my purchase and i am planing to get more furnitures , this is a great store and you can find things that no one else has at a reasonable price. Thank you

Great guidance from Dan right from the start, and helped us find exactly what we were hoping for. Excellent quality at great prices!

Dan was definitely the sales person to see ! He was professional and has Aloha 🤙🏻

The Service at Ashley is ALWAYS Top Notch, Personal and Professional assistance.

Bought a three piece sofa from Megan back in end of April. Pieces had to be made and shipped. They were delivered beginning of July. I’m so stoked. Wish I hadn’t waited so long to get in there and order what I wanted instead of scanning marketplace hoping to find a deal. Megan was beyond helpful & I’m super pleased with the quality of my sofa.

In April 2024 we placed an order with Ashley Furniture for the beautiful Belziani Loveseat and Ottoman as well as the Bellaby Chest of Drawers and matching nightstand. Daniel Brandt of Ashley Furniture-Maui was our sales person for our order. Daniel is a true professional. He gave us his time and listened intently to what we were looking for, albeit we had a strong sense of what we wanted. Upon placing our order in early April 2024, Daniel supplied all pertinent information about our order and what to expect with timeline estimates for shipping and delivery. He was candid and honest about the process, leaving no stone unturned. We appreciated his forthrightness. We would touch base with Daniel,periodically, regarding our order since it was running later than expected. He would consistently return our call or email when we reached out. Daniel’s Sales and Customer Service skills were stellar…. demonstrating empathy, patience, and “ polish” in engaging with us, the Customer. We could not have been happier with anyone else! We were excited for our furniture when it was delivered July 24 to our home. It was perfect and exactly what we had hoped for. We will continue to purchase furniture from Ashley-Maui and hope to deal with Daniel Brandt for those future items. We highly recommend Ashley Furniture -Maui based on our experience. Please recognize Daniel for his Professional Sales and Service skills.

Megan was such a wonderful help. We found everything we wanted at a great price.

Tried to order some pillows for our couch and was told it would take 2-4 months. 4 months later, I call to find out where my order was and was told that they couldn’t find where it was. They reordered and told me they expedited it and it would take 1-2 months. It is now 2 months later and AGAIN they can’t find my order!! I call to ask for an update and at least a refund on my shipping cost and was told that someone would need to call me back. I waited 3 days, no call back. Now no one answers anytime I try to call. Unprofessional and serious lack of customer service. I had to physically go in to request a refund and was told that I had to wait until the manager returns in a couple days.

Very helpful staff and a pretty big selection. I found a great pull out couch easily and had it delivered the next week!

Worst place ever! Never ever buy something there. The quality is super cheap and priced over the roof. I bought a bed frame last year and within a year and ONE month the frame was broken and they didn’t want to cover it. Customer service was the worst. Attaching photos for references.

Dan was very informative and provided great customer service!!

Wonderful experience, with the amazing and patient assistance, of the saleswoman, Darlene.

Salespeople were helpful and pleasant. When I receive my furniture I will leave a full review

Dan helped me out today. After my house burnt down needed a new everything. Got the main bulk of furniture here. Could be a bit expensive but I wanted some nice stuff and not some cheap Walmart setup. I’m sure the furniture will hold a good value if I needed to sell any of it at some point in life. Mahalo.

I was greeted by Darlene with a smile and asked me what I was looking for! She was very helpful and listened to my needs!

Great experience buying at Ashley.

Sales associates Darlene and Megan were very knowledgeable and helpful.

Megan was amazing and helped us pick the perfect mattress, bed frame and recliner chair for our new home, she was so helpful and knowledgeable. Great selection and customer service!

Great selection, service and price. Got immediate help on entry, but no pressure sales or pushy staff. Very friendly, helpful, professional. Found exactly what we were looking for

The store was great to work with. We purchased 2 sofas, one of which had to be ordered but after delivery we realized the color wasn't going to work. The next day we visited the store and they gladly allowed us to return the sofas and let us buy a sofa and love seat from the same line but in a different color

Amazing furniture purchasing experience

As many businesses either closed or flew the coop of Dairy Road, Maui's newest furniture store opened up in 2019. Ashley Furniture was founded in 1997 in Anchorage, AK. They operate like a restaurant chain with corporate and independently-owned stores. In Hawaii, they're run by locally-owned C.S. Wo & Sons who also owns Homeworld Furniture, Slumberworld and Red Knot stores. ATMOSPHERE: The long, single-level showroom took over some decrepit warehouse buildings directly across from the Maui Marketplace, doing double-duty by also sprucing up the neighborhood. Parking is plentiful. Inside, ceilings soar sky high along with big windows which make for a very airy feeling. EXPERIENCE: We were immediately greeted and assisted by Jackie. We were looking for a sofa to replace a defective one we purchased from Inspiration Furniture on Oahu just a few years ago. By defective I mean the faux leather surface started to peel. Off the bat, I noticed a nicer selection of contemporary styles as compared to sister company Homeworld. Secondly, their price on most pieces were more affordable, but that also made me wonder about the quality. A slick-looking, gray fabric sofa caught our eye (see pic below). Priced at $2359.99, it's steep but I've seen many sofas going for more. While we haven't made a decision yet, it's at the top of our list. TIP: They do not sell floor models. Ordering time takes around 6 weeks. OVERALL: Nice selection, fair pricing. If we ever purchase that sofa, I'll be sure to update this review to touch on that quality question of mine.

My wife and I met with Megan at Ashley Store who helped and led us in purchasing a very nice dinning set, and a sofa couch for our daughter. Megan was very, very helpful in what we needed and what we were looking for. She was funny, very polite, and very respectful. We really enjoyed our time shopping @ Ashley Store. Respectfully, Kuhio & Kim : ) Maui

Dar provided us with excellent service and was highly informative. So friendly and nice. We are very satisfied with our new furniture.

I needed just one chair, fast. Kurt was extremely helpful and I found exactly what I needed

Dan was very informative a great help with my purchase!

Ask for Megan. She was great to work with upfront and an awesome person. I would highly recommend working with her.

Excellent service when we bought a table at Ashley’s in Kahului. Megan was very knowledgeable and helped us to find the perfect table for our family dinners. Mahalo!

Our purchasing experience was excellent. Our sales associate Dan was excellent. He gave us time to browse while still being available when we had questions. Dan was extremely helpful and knowledgeable. A very big Mahalo to Dan and Ashley Home Furniture!

Excellent service and knowledgeable staff.

It’s the size I was looking for. However, the controls work backwards. The down arrow lifts the foot stool upward and the ⬆️ arrow lowers the foot stool. The cushions are a little hard. They may soften with continuous use.

We needed a recliner and found quite a few to look at and try out. Like Goldilocks we were able to find one that was just right. Lei was wonderful. Mahalo.

Dan could not have been more helpful. We were looking for an affordable recliner and ended up with much than we hoped for. Dan immediately took us around the showroom to save us time. He was particularly in tune with the fact that we have a young child who loves to make messes and play rough. We were wary of spending money on anything they wouldn’t stand up to that kind of use. Mission accomplished! We will be back and asking for Dan!

Megan was super friendly and helpful in assisting us in purchasing a recliner for my father. She had a comforting approach and a genuine intetest in my fathers aged needs. Great price on a quality chair as well.

Wonderful store, top notch customer service!!! Megan is a ROCKSTAR.

Great experience had a small problem to begin with. They took care of me, sent out 2 guys to check out mattress. Megan Anderson was awesome. Would shop there again Mahalo

Darlene was exceptional to deal with! We appreciate her aloha during our visit, no pressure. We did buy a hybrid bed from Serta. Delivery was great. Whoever packaged the bed a day before did damage the bottom left of the bed. We brought it to their attention. We will see what transpires. Overall it was a pleasant experience. Waiting for an answer how they will remedy the damage per their policy within 5 days in their own paperwork. This was our first time to the location since it opened.

Wonderful service from Dan at Maui branch. He was very nice and very oriented about the products.

I had a great experience with Dan at Ashley’s - I had hurt my back and was unable to make it over there and Dan walked me through my purchase and had my delivery done in 2 days. This was the smoothest furniture purchase I have ever had! I recommend Dan to anyone!!

Megan was amazing to deal with and helped us pick out the perfect pieces for our challenging space. She was intuitive to our style and comfort desires and guided us to sofa options that would work best for our family. Can not say thank you enough and can’t wait to relax in our beautiful new living room furniture!! Thank you Megan and all the Ashley fam!

Great customer service

Huge store with tons of options. However, unlike home world that allows you to customize your furniture, Ashley has what you get on the floor, that’s it. Meagan provided excellent customer service, she able to answer all of our questions and do so honestly with telling us the cons/pros of each piece. We walked out of the store to discuss our options and Meagan was happy to let us do so, not pushing us to make a quick and possibly regrettable decision. We did return and finished the order with her.

Megan of Ashley furniture is the best! She knows her stuff and was able to help us find a sleeper they fit our budget and timeline. Highly recommended!

We had put a monetary hold that lasts 2 weeks for a specific couch they had and when we went in to pick it up within the allotted time, we were told it was “sold out” and our hold was for the wrong couch. WEIRD considering I sat down during entire hold process and saw my hold was down for the right couch. Too bad. Beautiful couches, TERRIBLE experience. Manager was not helpful at all either.

Kurt was great to work with. Very helpful and knowledgeable. Very satisfied 🤙

Megan was knowledgeable and easy to talk to and wasn't pressuring at all . Great experience.

Buyer beware. They don't answer the phone and they don't call you back...unless of course you're looking to buy something. I have been trying to get in touch with this store since the couch that arrived at my rental unit was delivered with a hole in it. The manager has not taken satisfactory measures to rectify this issue so I have since attempted to contact corporate. I have yet to get in contact with the correct corporate office because they do not service Hawaii and they cannot get into my account because of not having access to the system. All corporate calls are outsourced to middle eastern countries so you can barely understand what they are saying. I contacted the store again to get the correct number...manager is never there (supposedly) and that I would get a call back because apparently the person answeringphones doesnt have thay number either...havent received a call in two days and again of course...they dont answer the phone. Terrible customer service once you have any issues. Will not be purchasing anything from there ever again and I have quite a few new furniture pieces needed for my unit.

I shopped at the one on Oahu at the Waikele location before it closed and purchased several items from there including a lot of accent pieces. So far I’ve only purchased a mango wood 3 drawer dresser and matching nightstand from the Kahului location. Like most furniture stores, I go by myself and so often don’t get acknowledged or approached when I enter the store and will either have to look for someone or wait until someone finally decides to approach me. I don’t know about anyone else, but if I go to a furniture store, it’s because I’ve already done my research and know what I want and am ready to buy now. I think Ashley Furniture has good quality items at reasonable prices that appeal to a range of customers. I had to take a star off because of the pick up location on Wakea. Customers are told by the salespeople to ask the warehouse guys to take the item out of the box before you sign and take item away in case it is damaged in any way. That will save you A LOT of trouble to do that. It sounds like a simple customer request, but you WILL need to be very assertive in order to do that. The warehouse guys will ALWAYS come out with your item still in box on hand truck ready to load in your vehicle and when you do ask them to take item out of the box and packaging, they act like they are doing you a huge favor and it’s a big inconvenience for them. They will open the box and try to show you the item while it’s packed with styrofoam and clear wrap - no way. Item MUST be taken out and inspected.

We had about 10k to spend on all new furniture for our condo. Once the salesperson was informed we were looking for "in-stock" items, he basically told us that everything was about 3-6months out and to go to another store, but that we wouldn't find anything on island that was in stock and we couldn't have any of the floor items. Well, we did take out business elsewhere and got everything we needed and hey, it was all in stock, didn't have to wait 3-6 months, go figure....what's the point of a full store of furniture if they won't even let you take any of it?

Derek was very friendly and professional. Store has great furniture

Bed came with damaged leg. No problem. Reported damage. Didn't hear anything for a month. Called and talked to rep. Didn't hear anything for two months. Called back, and I'm starting at square one. Missing leg has caused damage to floor due to uneven weigh dispersion. I've purchased many times from this store, but after this service, it will be the last.

I worked with Kurt when purchasing my power reclining sofa from here. Took a few visits to find the right sofa for our needs and Kurt was extremely patient and accommodating during our search and questions. Highly recommend this place based on my experience here. Mahaloz again Kurt!!!

Friendly, attentive, patient & helpful employees make Ashley my favorite place for furniture shopping!

Great service! Mahalo Megan for assisting us with all of our needs today!

Megan was awesome she did a great job at getting me a beautiful sectional sofa ☺️👏

We always find something that we like and the service is exceptional. Megan is a rock star.

Megan was awesome! She was able to find us a perfect sofa that was in stock ! Was a steal of a deal ! Definitely will be going back for more of our furniture needs!

Megan is kind, caring, listens to you thoroughly, asks all the right questions to be sure you get what you need, helpful on recommendations, and a pleasant woman to work with on purchasing your home needs. Thank you kindly Megan. I'm excited to receive my new living room purchase

We had a great experience with Megan Anderson. She was very helpful and professional.

Good selections and great staff!

Derek was awesome! Very professional and easy to talk with. He made our buying experience one of the best to date!

Kurt was knowledgeable, professional, friendly and efficient!

My wife and I enjoyed working with Megan. She was very professional and answered all our questions. We love the couch with the attached chaise that we purchased. Will definitely return.

If you don't mind waiting for three months for your order to arrive you can probably find something here. Their in-stock inventory levels are embarrassingly low to non-existent. The general vibe here is *disappointing*.

Darlene always provides us with great service. Let us know what's was in stock without feeling pressured to buy. We are repeated customers sue to her service.

I purchased a Serta mattress and electric mattress support so that I could move the mattress head and legs up and down. Unfortunately, two times it locked up, I called for help, and the technicians tried, but the fix was only temporary. Then I worked with the General Manager and within ONE day, I had a new mattress support base, upgraded, delivered and installed by friendly servicemen. I am very grateful and recommend buying from this store as they stand behind their products with service and kindness.

Derick was super helpful and found us exactly what we were looking for in a matter of minutes.. will definitely recommend..

Great sales man! Derek is his name at the Maui Kahului location!

Excellent customer service

Wonderful customer service and friendly staff, thank you for making everything possible.

Megan was awesome, she was so friendly and helpful, great customer service. Mahalo!!

Absolutely the BEST service I have EVER received. Our associate Megan.m knew her stuff. We are forever thankful and we love our new couch. Thank Megan for making the experience spectacular.

Bought a leather reclining couch. Showed up not quite right, broke the reclining mechanism a short time later. Have been waiting 5 months on replacement parts. Horrible customer service. And they will not except it as a return. Junk! Buyer beware.

The store in Maui is very clean, organized with knowledgeable, friendly and helpful employees. This made my selection of furniture very enjoyable and easy.

If by no pressure staff means you don’t even get greeted or looked at. This is the place for you! We were outnumbered by the amount of “workers” in the store and still not even a hello.

Derek helped us at the Maui location and he was 5 stars! Super helpful and informative but not overbearing at all as some sales teams can be. I gave 4 out of 5 stars only because I wish there was more selection and fabric choices at this store. Thanks Derek for helping us buy our couch!

Bought a great dining set from here for a fair price. Trying to find an ideal couch soon as well, hopefully.

Kurt R. was the best. He was patient, answered all of our questions, and moved pieces of furniture for us so we could visualize how they would fit together. We appreciated the time and effort he gave. Top notch customer service.

Darlene and Mark are assets to the company, they are helpful and make the process easy. Would not shop for furniture anyplace else.

Kawika was professional and really helpful. He allowed me to browse by myself which I really appreciated. Yet was there for any questions.

While buying my table was fine, will never by from them again. Called to confirm delivery day and time for this coming Monday (I just got rid of our current table), and was told "sorry we forgot we don't deliver on Mondays." I cleared my schedule to have the delivery that day and work the rest of the week. If I hadn't called to confirm I would have just sat around all morning waiting for my table. Now I have no table for my family to eat on for a week since that is the only day I can work around my schedule. And after all that? All I got was "I am sorry for my mistake. At least I am owning up to it." I spent over $1,000, I would have expected at least a discount or wave the delivery charge but didn't even get that. All I am getting for their mistake is "sorry at least I am owning up to it for what it's worth." It's not worth much at all.

Thank you Kawika for making my visit to Ashley’s a really good experience! Appreciate your assistance with my purchase!

Very friendly and knowledgeable

Wish there was an option for zero stars. We purchased a table and tv stand back in December of 2021. The Table arrived in March with a damaged leg. It is now May 17, 2022 and they have not replaced the damaged leg. As for the TV stand It just arrived and it is also damaged. Their solution is to take the damaged merchandise or wait indefinitely for another stand to be ordered. Save yourself the grief, because they clearly don't care.

Kawika was super helpful in helping me choose and narrow my options to what is the bestest couch for me. I am stoked. I am getting my sleeper sofa in 2 days yey! Truly worth it, best costumer service ever. I am one happy and satisfied costumer. 😌

Fantastic. They had just what I wanted and in stock to boot!! Guy, who helped me with my sectional sofa purchase, was awesome. Thank you

My wife and I walked out with two lamps we had purchased and unfortunately severe winds knocked over one of them which shattered as it hit the ground. As we started to pick up the broken pieces, a salesman was already coming to our car carrying a broom AND another lamp that he gave to us, no questions asked! Can't get better customer service than that!! Mahalo!

Purchased a kitchen dining set delivered with scratches on table top and damaged chair Took chair back and many weeks later still waiting for repair they said part comes on a container can take months they should fly it in Disappointed with this furniture store will be last purchase

Excellent service! I’ll definitely be back and request for Kawika to assist us in our next purchase!

The two people I dealt with was the receptionist and Gary (sales) they were very pleasant. I never brought large furniture over the phone, without the "feel and touch", so this was a first for me. Gary was patient and answered all my questions. I became a owner of a power lift recliner in less then 10 minutes, and pick up was a breeze. I will be a repeat customer. Mahalo Gary and Ashley HomeStore.

Beautiful store with nice furniture. Staff are very friendly and honest!

Great customer service and I found exactly what I was looking for. Thank you!!

Kavika was an excellent salesman and helped us out with the purchase of the new livingroom set with coffee tables and end tables. Thanks so much!!!!!!

Gary Saldana is an awesome Sales Associate. His customer service is impressive and product knowledge is top notch. He tremendously helped in providing information for the furniture I selected in-store and in placing my order. Thank you so much.

We were greeted once when we walked in and the man that greeted us was named, Guy. At first didn’t think I was going to find the right thing but he gave us space to really look and none of the employees made us feel weird about it… considering I had my 3 year old with me as well! He was so helpful to both my mom and I. Ended up find the perfect match for the both us!!! He was so patient and really didn’t seem to mind waiting for us to find the right fit… ALWAYS ALWAYS ALWAYS ASK FOR GUY if you come to the store. He is super helpful and doesn’t try to upsell you on things you don’t need…. The item I was interested in was $899.99 with the drawer on the bottom(which I didn’t realize) but he was honest enough to let me know that it would be cheaper without the bottom drawer. AGAIN SO THANKFUL FOR HIM. So kind, patient, and nonjudgmental!!

My husband and I walked into the showroom and we were immediately greeted by Kawika. A basic and expected gesture yet this greeting did not happen at other furniture stores around Wailuku and Kahului. He offered his assistance as we were looking for a sofa. He was kind and on point with his outstanding customer service, ultimately leading us to a purchase. I highly recommend that you see Kawika for your next purchase.

I have to say that the sales person didnt hesitate to help me and was attentive and to the point. Very good experience

Excellent staff and Manager Liza (Elizabeth) were outstanding ! Definitely will continue to do business with them and spread the word to others.Mahalo

Store is very beautiful. Lots of choices to make your home looking new. Prices are reasonable.

Lots of furniture decor to choose from; the downside is that everything is sold in sets. For example; coffee table is sold with two end tables, a customer cannot just purchase one end table, or just the coffee table. The prices are so, so; the customer service leaves a lot to be desired. I asked some questions about tables, the salesperson did answer the questions. Then just walked off the floor; while I had additional questions. Her co-worker wasn't allowed to give me any info on items, because I was her customer. So I left.

Very easy ,no hassle at all, organize

No pressure sales staff, great selection of quality furniture

Just moved to Maui and surely glad to find the perfect dining table set for my family with the awesome assistance of Kawika. He pointed out the table set and loved it! 👍🏼👍🏼😊

The employees at the store are great they're very helpful and I must give a great big thank you to Darlene she helped me out tremendously I'm not in Kihei right now but I am on the 9th island on my way over there but I wanted to be able to partially furnish my condo that I just recently bought and I just wanted it all together Thank Darlene so so very much wonderful lady wonderful lady and my experience was awesome

Had a great experience shopping there for a sofa with chaise. They had a special for 200.00 more you get a coffee table, 2 end tables, 2 lamps, and an area rug. Chris really helped us out without any pressure. Looking forward to the delivery of the sofa set next week. Thank you Chris!

Horrible customer service! After 1 1/2 months of waiting on a couch our order was canceled. Called 2x and got an “I’m new, I’m sorry I can’t help you” had to go in the in person to get my deposit back and was told my order was given to the next person in line. Save yourself time and money and go elsewhere!!!!

Ordered our furniture in April-2021, it is now going to be July-2021 and we are now just getting our furniture. Ordered was pushed out numerous times, unacceptable.

Kawika assisted us in buying a new couch. He was very patient, wasn’t pushy about purchasing the pricier couches and stayed within our budget. He’s an excellent salesman! Ask for Kawika the next time you’re in.

I shop a lot at Ashley Homestore remodeling a couple of condos on Maui. Kawika Balauro was so knowledgeable and helpful in educating me about several different options in outdoor furniture, as well as delivery times and available discounts for buying additional pieces in a set. He’s very likable and pleasant to work with, and was able to quickly do the paperwork and transaction and get me on my way. I would confidently recommend him and Ashley Homestore to anyone!! Many thanks!

Walked into the store not one sales person greeted us or acknowledged our presence. We were even standing next to an employee on a computer and no nothing so they lost our business. Sucks for them.

Love the store, bought a beautiful sofa set and outdoor dinning room set. Thank you so much, Kim.

Not a good experience my husband and I had in this furniture store. Poor service and whoever our salesperson did not follow through. Came in September 2020, canceled our order June 2021.

Great service and great sale.

We did our fair share of searching for good furniture on Maui & Ashley Furniture had the best variety & most reasonable pricing. Ask for Chris! He was incredibly helpful & patient. My husband & I took a rather long time to pick our furniture & Chris let us take our time w/o rushing us.

Not one person asked if I needed help. There was one guy sitting at the “service” desk near the entrance but he was on his phone the entire time. I saw a few sales people milling about but I don’t know, maybe, I don’t look like I have money to spend?? Oh, I take it back, there was one woman who told me that an item I was looking at was available in another color. She said this as she walked by. Aside from that, nadas. They must not need the business (shaking my head). Visited on 5-6-21.

Nice but expensive

Nancy and I were searching for a desk and chest of drawers that would fit into her new office. We had the measurements, style and color that was needed. We went to Ashley's and found the items. We measured the furniture and spoke with the sales person. She was with us as we showed her exactly what we wanted. She checked with the warehouse and both items were in stock. We ordered and paid. She informed us that the items would be delivered the following Wednesday. When the truck arrived, we noticed that the dresser they were unloading was not the one we wanted. The delivery people seemed upset. It turned out that the sales lady had written down the wrong furniture. Luckily they still had it in stock. The only problem was that it wouldn't be delivered until the following Sunday. Make sure what is written on the order is what you requested, otherwise you are wasting valuable time.

Excellent customer service and great products!!

Walked in, greeted by a nice lady named Louanne & was told if we needed any help, just let her know. So we start walking around to look at bed frames as that's what we're interested in, & notice this same lady who greeted us walking slowly behind us "acting" like she was looking at stuff and "working". So we go on our way & still continue to browse other bed frames, we come across the same lady AGAIN, at this point my fiance and I are a little upset & feel discriminated because we're locals & walking around like we can't afford it. We're both livid, but not letting this women make us feel small. We finally came to an agreement on what 2 we're interested in, we call onto the same lady who has been FOLLOWING us the whole time to check if they had it in a king bed for both. She comes back to tell us she does have it in stock, but had no price(probably cause she think we couldn't afford it, we could feel that vibe). She grabs the price & we took a few minutes to decided & made a decision. Although she made the transaction really easy,the instructions to their warehouse is confusing. We said thank you, & made it to their warehouse which has slumberworld & homeworld on it but nothing for Ashley furniture. Took less then 15mins to get all our stuff & had it up less then 3hrs at home. I just hope Louanne realizes how she made us feel here & hope this company doesn't pride on only helping NON LOCALS & giving their 100% over trying to help the born & raised LOCALS & following them around like we're criminals.

Overpriced! A piece of plywood with metal legs passing as a 300$ coffee table...give me a break!

It's great!

I came in your Kahului store with 2 friends. Lawrence Taylor was very helpful with navigating us through our different options as we went through the store. We had different items we were looking for and I was pleased how Lawrence was quick and efficient. Aloha, Joy

Great selection, service is very helpful. Kawika went above and beyond for us

We were really excited to take advantage of their living room set deal. We went in three times and talked with one of the salesperole each time. Several times we asked about delivery and we were told that the guys would try everything to get the furniture into our house. We explained that our house is a second story and everything and constantly told that there would be no issue and if the furniture didn't fit they would take it back.we purchased and waited two months for delivery. I will say that the guys were great and tried everything, but they could not get one piece in. We contacted Ashley and they said that if we returned just the one piece which was a thousand dollar couch they would only refund us $300 or we would have to return everything and pay the deliver fee of $150 plus tax on the delivery fee. We had to return everything and pay the delivery fee even though we got no furniture. We eve asked for a store credit promising to go back to that store to find a furniture set that would fit, but no they wouldn't agree to that. So we are out $200 have no furniture and will not be shopping or recommending that others shop at Ashley

Customer Service is the best ! Kurt worked with us for weeks while we decided which couch to buy. Once ordered it came in early and was delivered with a smile. I will shop this store every time. Thanks Kurt!

Pleasant staff, althought they could use more floor staff. Bought 2 beautiful prints from Ashley furniture warehouse on Maui and the staff were professional and courteous. I would highly recommend them

Customer service was amazing! They went over and above to make sure I was happy! I highly recommend going to see them!

Got what do needed

Amazed by level of service. Liz went above and beyond. She is an absolute pleasure to work with. Customer service like that on island was unexpected!!!

Got our first dining set here today. Fast and friendly service. Furniture are beautiful.

Found a nice kitchen.table

Great selections and 10 % off for veterans.

Horrible customer service by the “manager”. Never again will I try to walk in there. I tried spending couple thousands worth of merchandise what a shame!

Friendly knowledgeable service

Terribly managed store. I've tried TWICE to spend a couple thousand dollars in this store and the experience was just terrible. First time, after making a purchase, we were told delivery would be about 3-4 weeks, no worries, we're on an island. When the ETD got close we called and they said it would be another 2 months, so we had to cancel that order and get a refund, while already wasting a month in which we could have purchased elsewhere. Second attempted purchase, we tried to buy a floor model queen bed that was listed as "Floor model for sale", we were then told that we could pick it up after they sold ALL OF THEIR INVENTORY IN THE WAREHOUSE, none of which were queen sizes. They said it could take many months before we could pick it up! The floor model was the only queen size bed they had so we had to have that one. If the floor model is not for sale, don't mark it as such (furniture store bait and switch). We even tried to order on their national website and were told that they can't ship to this store as it has a different owner. Strike 3! Don't waste your time in this place. They won't be open long anyway as they have no idea how to run a business, twice I've tried to put money in their hands and they just can't get out of their own way.

Very friendly service. No pressure from the salesperson, Darlene. Would have given 5 stars, but disappointed that the purchase will not arrive u til maybe October.

Salesperson Kurt was very helpful and courteous!

We visited the store several times looking for a new sofa & chair. We have many size limitations in our house & a tight budget. Jacqueline was very helpful & patient with us. We are very excited about our purchase.

Been waiting 3 months for a small couch I ordered in-store. Was on Oahu for 2 months and has been sitting on island for weeks at their shipment area. Constantly being updated with an arrival of 3-5 weeks. Just get your couches from Costco, lesson learned.

I loved the layout of the store and the multiple choices to choose from. The furnishings from cloth to leather and everything in between. I also like the accessories that are for sale as well like wall art, silk flowers, plants, vases etc. One draw back was that the only floor rugs for sale is 5x7. Best part and experience of my shopping at Ashley Home Store was my Sales woman, Louanne. She was friendly, patient, flexible, knowledgeable and dressed neatly taking pride in herself and her job. I haven’t had my furniture that I purchased delivered yet so I will re-review at a later time on delivery service.

It's really nice to have another place to shop for furniture and decor items on Maui.

Want furniture they got it

Bought furniture and was told I could pick it up the following week.... over a month later still waiting for part of the order to arrive. The store has had no follow through except to say check back in a few weeks or in todays phone call rush me off the phone. Not impressed with their customer service.

Ordered by phone and then needed to cancel. Store personnel were professional, cheerful, and helpful. Only down side is I was enrolled in txt messaging without my consent.

Very comfortable looking thru the store and very helpful ,we found what we wanted and the store had ìt oon hand thankyou very much Lei.

Emily was awesome! She went over and above to get me a quote and explained all my options. Can’t wait for my new sectional and bed frame to arrive!

Absolutely wonderful associates. Great selection of furniture. I'm definitely a repeat customer.

Emily was fantastic to work with, she went above and beyond to get us exactly what we wanted. We couldn't be happier and we look forward to working with her in the future.

New showroom with decent prices and great selection. Helpful staff.

Way too expensive

Wonderful brand new showroom complete with an array of beautiful furniture. You are immediately greeted by wonderful salespeople, ours was Louanne. She was a great conversationalist and not pushy about the sales at all. The kicker was their amazing deal (as shown) with an amazing price for a full living room set.

Customer Service and patience should be improved at this store. Was helped by Jill. Serious and unfriendly demeanor, very dismissive since at the time we were only inquiring about a bedroom item. Also there was an asian lady sitting at the exit who seemed to be perhaps a greeter, who saw us leave but made no eye contact or thanked us for the visit. We did not feel welcome there . Some furniture looked nice so I give a star for that.

I had fun looking around. It was like a (home show). Prices were reasonable. I particularly liked the wall decor.

Great service nice coastal decor.