Ashley Store Kapolei, HI

Roger, our salesman, was very helpful in purchasing our furniture. He also provided our kids with balloons while we shopped. Great, friendly customer service.

AJ Ramos was so patient with our furniture purchase. We will be coming back to purchase more in the future.

Jason was very helpful as we shopped for just a new tv table. No rushing at all. Nice to work with too.

AJ at the Kapolei Store was super knowledgable, helpful, and patient with us! Mahalo.

Hinano did an amazing job assisting me with making a purchase for my new home. He gave me additional information on the pieces I was looking at and provided feedback that I would not have thought of. He provided exceptional service which s why I will be returning!!!

Jason Oliveros … AWESOME!

Jason was very helpful and so nice. The next time I need furniture, I would ask him for help.

Great Service!!!!!

We had a great experience with Ashley in Kapolei. Awesome service and thanks to the very friendly and helpful staff, Hannah! Highly recommended.

Thank you Jason!

Very informational, just a quick approach Jason made, and let us browse. Was open to answer questions I had about different wet colors available, and sales that were to hit the floor in the near future. One other person when we walked in had approached professionally as well the second time we arrived, and had mentioned that I had talked to Jason a few days before, and helped us locate him

Excellent customer service!

We keep coming back to Ashley simply because of Russ. She is so nice, helpful, and is informative without unnecessary pressure.

Large selection of recliners to choose from. Hannah and Jason were very knowledgeable and helped me make a great selection. The showroom was filled with so many other beautiful furniture that would appeal to everyone.

I was greeted at the door by a wonderful gentleman named Hinano and he helped me with what I went in for thank you. He made my experience an easy one. Very helpful and knowledgeable of the process. Thank you Hinano!

My husband and I spent a few hours trying to find the perfect recliner for my elderly mother. Jason Oliver's would check on us periodically and offer assistance. We left without buying anything that day, but came back the following week. As promised, we bought a recliner from Jason. He provided us with excellent customer service from when we first met. We will be back soon to buy a couch or recliners for ourselves. Jason will be the one we'll call when we're ready. Mahalo Jason!

We have lived in Kapolei for a very long time and see this store everyday. Never stepped foot in that store till today. Two floors of furniture as far as the eye can see. We were a little skeptical at first as everything seemed very expensive, the quality is definitely there. As we browsed more we realized this store caters to any kind of budget. Did not feel harassed by the sales people as I normally feel in furniture stores. Russ was absolutely amazing! She greeted us when we came in and checked in on us as we came down stairs asking if everything was good. As we were finished browsing and the 3 of us in the house were discussing decisions, she asked if we needed help as we all probably look confused as we were discussing. Told her we were just discussing she said okay and gave us space. When finally ready we chose to seek out Russ as we were there over an hour browsing and testing out all furniture and she had pleasantly checked in on us 3 times with no pressure to buy. She helped us with the no credit financing option and explained all of the fine print and was very straight forward. She didn't dance around questions plus she had adorable cat shoes. She was receptive to our jokes and humor and adapted right into the sarcasm and jokes. Felt like I was dealing with someone I have been friends with for years. It is a talent to adapt yourself with 3 different personalities and make us all feel comfortable. All three of us have decided as we continue to re-renovate our house that we will definitely be coming back here over and over again. We got a couch, love seat, area rug, coffee table, 2 side tables, two lamps, dining table with 4 chairs all for about $2500. Thank you Russ, we will definitely recommend you and the store to our friends.

Mahalos to Roger as well as AJ for the excellent customer service and the smiles that were greeted by them. I highly recommend furniture there if you’re looking for some good quality items and service that’s welcoming and inviting. Thank you!!🤙🏽

Jason Oliveros has been the most helpful, kind and patient when it comes to my numerous furniture purchases. I've worked with him more than a few times now and everytime, he treats even my most miniscule purchases the same as my larger purchases. He never rushes me, he takes the time to understand what I NEED and thinks out of the box when necessary to fulfill my request. I always feel that he is looking out for me like a friend or family member. He is always patient and never rushes me into making my decision(s). I will only shop when he is available, wherever he is. I love that he is near my home in Ashley Kapolei. He's a wonderful person to work with, and for as long as Ashley has the pieces I need, I trust his judgement and recommendations, thus, all my purchases will be at Ashley for as long as he is there!

Great service and price

We were assisted by AJ at the Kapolei location. He was an exemplary salesman. We were in the market for a sofa and AJ took the time to show us a few models until we found what we were looking for. We will be going here for our future furniture purchase l.

Jason was so helpful, and very knowledgeable.

Seen the showroom here a couple of times, and on our first pass through it, we found a lot of good options. Really appreciate the floor sales person helping us find the table and chairs, where it was in stock, including getting an extra chair from a different store and having them all delivered together. The delivering company was speedy, efficient, and the item looks exactly like it did on the showroom floor.

I had an incredible shopping experience at Ashley in Homeworld. Russ was so sweet and provided excellent customer service, she showed me unique items that were affordable. I was able to purchase beautiful key pieces for the dining and living room at amazing prices. I am going back for more tomorrow! Thank you Russ and Ashley!

Jason was very kind and helpful when I was deciding if I wanted to go through with purchasing my dresser. It looks great, the process was quick and efficient thanks to his expertise.

I was in Home World shopping for a new sectional. My sales Rep. was AJ. He was very pleasant and patient. We looked at all the different sofas. I was very happy when I left and totally happy with the choices I made. Thank you AJ. I'll be back!!!!

We recently visited Ashley Furniture Kapolei and a young lady named Russ was outstanding. My wife and I were looking for a new living room set and Russ gave us top quality service. She was attentive and helpful with the entire process. Russ knew her product line very well and suggested the best options. We will definitely come back and see her for our furniture needs.

Hannah was very helpful in selecting a couch. She gave us time to browse, make our selection and talk between ourselves and even reassured us with some questions we had about our selection. Highly recommend Ashley when in the market for new furniture!

Thank you to Jason O. for all of his help with picking out our furniture! We asked for a lot of help with mixing and matching and everyone was very nice. Expensive but they had some nice deals in the mix. The delivery team was also very nice and efficient!

They’re always great to work with & it’s never a stressful thing.

Great store! Fantastic service!

AJ at the Kapolei store was awesome. A perfect salesman. Answered my questions thoughtfully but not too overbearing and in your face like a guy trying to sell used cars. I ended up buying a recliner and a rug for my man cave. Thanks AJ

Fast friendly and informative

I had a great experience with Ashley Furniture from start to finish. Their showroom had a wide selection of beautiful and modern pieces that fit perfectly with my home’s style. I ended up buying a living room set and a bedroom set, and I’m very happy with the quality—everything feels sturdy and looks amazing. The sales team was friendly and knowledgeable, helping me find exactly what I needed without being pushy. Delivery was on time, and the crew was professional and careful with setup. I also appreciated their financing options, which made the purchase much easier on my budget. Overall, Ashley Furniture delivered on both style and service. I’ll definitely be shopping there again and recommending them to family and friends!

Came to browse for a dresser not thinking we would find anything, however, AJ was very helpful without being pushy, gave honest advice and offered great options to choose from. Thanks AJ!

The sales associate was fantastic. He offered helpful suggestions and great advice, making the process smooth and enjoyable. Highly recommend!

Jason was very friendly, informative, and professional. Quick to give us our options for the table we wanted. Mahalo, Jason

Very good customer service. Show me exactly what I was looking for.

Roger was a consummate professional in every way and we were very pleased with his assistance

We stopped by Ashley Furniture just to browse and take photos of items we plan to purchase after moving into our new home in late July. As we were about to leave, Roger kindly approached us and told us about the Memorial Day promotion, military discount, and the option to place a deposit to reserve items for later delivery. We saw three pieces that we loved so Roger ended up helping us reserve them. He was friendly, helpful, and never pushy. He even gave our son a balloon, which made his day. Roger’s great customer service made the visit so much better than expected. We’ll definitely be back to complete our purchase with him. Thanks, Roger!

Roger at the Kapolei location was awesome and the reason I will return for future furniture purchases. He was very helpful and courteous!

Russ Acosta assisted me in my final selection of furniture. She was able to help me with my choices while listening to things I had to say and inputting her knowledge of the products in her store. She also had a firm grasp of interior design. It was enjoyable working with her.

We needed another recliner so went to the nearest Ashley Furniture Store in Kapolei. We had bought a recliner from there about 2 years to replace our other recliner & got a great deal for it & the best sales person & customer service with Jason. So much so, that I specifically asked for him to help us when I saw that he was still there. He was great just as I remembered….Mahalo Jason! You truly make it worth our while to come out to your store. I would have given a 5 star review except the price was little on the higher end but we did get $200 off during the Memorial Day sale. Jason, on the other hand gets a 5 star rating! ⭐️⭐️⭐️⭐️⭐️

I found exactly everything I needed and the staff were helpful as well, also there were no pushy sales people witch helped me decide to shop at Ashley furniture.

Aj was great ! he walked us through the whole store explaining what were the promotions of the month and helping us choose what was the best couch that would fit best with our home and family needs. thanks again to AJ !

Russ was a joy to work with. She was helpful and we were happy to find what we were looking for. She showed us various options to choose from and gave us the time we needed to consider the next step.

Roger was a big help

I got a dresser from here and not only did it come ready to go in the the box, but Jason made the process quick and easy for me for ordering and pick up. Definitely recommend his service. Mahalo Jason

Very welcoming. Informative of the two items I was inquiring about. Very friendly and was not pushy in any way which is refreshing. Talked about fiance options and what would work best for my financial availability. We are still in deciding on the big purchase but very affordable items I am praying and believing for, but until then we were satisfied with two other nic-nac for our new home. Looking forward to our next visit. Mahalo

Found what we were looking for! Can’t wait to get the dining chairs set up and in place!

AJ guided us through our furniture purchase for our new home with great care and professionalism. We truly appreciated his prompt and efficient responses to all our questions. With the way he treated us at the store, we felt like family rather than just customers. Thank you AJ for the outstanding service we received.

Great service made our shopping experience outstanding. Roger was extremely knowledgeable and helpful. He made our visit great!

First of all I’ll like Ashly Store to recognize Russ Acosta . She was very welcoming upon our 1st visit she provided us with top tier customer service by going above and beyond by giving us several appealing options.which is why we returned 6 months later for a 2nd visit and looking forward to a 3rd visit in 2025 !! Mahalo nui Russ and ashley store !!!!

Good customer service

AJ immediately greeted me and my family as soon as we entered & offered a helping hand. I made him aware that the furniture I was looking for I would need immediately but also needed a certain size. (Yes I was a picky customer but his customer service remained amazing the entire time) He graciously and patiently showed me around to multiple options while educating me on the different building parts to ensure the furniture I was purchasing would not only be esthetically pleasing, but also funtional & useful to my family. Extremely helpful, kind & helpful. Of course I made the purchase and left a happy customer! Rest assure, i will definitely be making any necessary furniture purchases from here!!!!!!

We were looking for a new sofa, and on our way, we found 'Homeworld Furniture ' in Kapolei. This store had a great selection and a good value for money. We were served excellently by Roger B. and found the sofa we wanted from 'Ashley' and, unexpectedly, a wonderful coffee table. As our goods were in stock, we received our delivery after just one week. We can really recommend this store and will continue to look there for our needs in the future. Martin and Jane

Hanna was super helpful. Please hire more like her. Thank you!

Thank you Hinano… you clearly understood my need and the hunt for a good recliner. My daughter loves it and is on her way to recovery. Thanks again! Annette

Roger was great to work with. Got us what we needed. Thanks for the balloon for my daughter!

Great working with Hannah. She made the processing so easy and searched out pieces that might work. She was very patient with me as I changed my needs. Great job, love your store

Great, easy experience. AJ is the man!

😁🤙🏾

We had a very good experience with Roger helping us buy furniture for our new home. He offered good suggestions and found ways we could coordinate our furniture at a reasonable price. We love our recliner couches and entertainment stand. The quality seems very good.

Great service!

Had a great experience with Home World Kapolei and worked with Clifford and Hannah for 2 bedroom sets and Natuzzi recliner chair, and got a really good price during the Black Friday November sale. The items are perfect and look great in our home. They delivered and assembled the items in one week, and the delivery crew of 3 were very fast, efficient, and great attitude. I highly recommend them and give a 5 star for this location.

Russ Acosta is an excellent Sales Associate. Her professionalism, customer service, and patience was awesome. I gave the 4 🌟, instead of 5 🌟, due to the lack of information available on a variety of Ashley items. The Manufacturer should provide more in depth information regarding their products.

Cliff and Ajay were SO helpful when it came to picking out my couch. Cliff sat with me for over an hour looking at different designs and configurations. I came back and met Ajay who helped finalized the sale when I was at a crossroads with my decision- he even drew up mock images of my living room. Definitely some affordable options during the sale, but you do have the higher priced ones considering the location and current competitive market. Would reach out to them again if needed

We went to the Ashley Store in Kapolei today looking for some dining room furniture. Upon entering were pleasantly greeted by Ashley's employee, AJ. We told him what we were looking for and he suggested areas of the store where we should look. We had a half-hour at least to look on our own. We appreciate that personal time. AJ came upstairs to check on our search. We had few sets we liked. He helped us measure our favorites and shuffle some pieces to see how they looked and felt. It was a great furniture shopping experience.

Excellent experience with RJ Ramos! Knowledgeable, patient and helpful! I would recommend him highly

Russ went above and beyond to find me the piece I wanted so that I wouldn't have to wait for the next container to arrive. The fact that she went out of her way for such a small sale shows how good she is at her job. I walked in only to browse and ended up buying because of her effort and service quality.

Lots of selection in the store, good prices and quality of the products. Roger the sales person was very helpful and got me a good deal.

Sales person was so accommodating, in spite of having an injured arm, she was able to maneuver me through the showroom and find the items I had previously chosen, even though they had all been reset in other places. She helped me attempt application for financing and then found a better way to get the purchase done. Enjoyed my time there didn’t have to spend a lot of time getting the things I needed done good job.

There were no Ashleys. They lied.

We had the great pleasure of working with Gina. She knew her inventory very well. We came in looking for a specific color and design for a bedroom that we are furnishing. She showed us all the options that we could possibly look at. After a quick decision to change the size of our bed from a full to a queen we had even more options. We came in looking for a bedroom set for full size bed and we left with a new queen memory foam size bed, bed frame and two end tables with more to come. Customer service was top notch at this location. Also to know that there are several furniture brands within one roof. So that means you have affordable options and skies the limit if you are not budget conscious. They have a great gallery/showroom. They also have extended warranty available for an additional cost. And a delivery fee of $169. I also shop with Louisa at the pearl ridge location. Thank you, Lord for Gina. We will see you soon.

Russ Acosta she is professional And knowledge and so nice to take care begging to end

Shopping here is very pleasant. Several furniture brands means variety, all good quality. Sales staff is helpful but not overly engaging which can be annoying and distracting. Thanks you Russ Acosta for helping me and my brother find some wonderful new pieces.

Ms Acosta was very helpful. She went above and beyond checking to see if there were any in stock. There wasn’t any in stock. Then she checked to see if they were anything similar to the one we wanted. There wasn’t any in stock. She also checked on the longer dresser it wasn’t in stock either. We ended up just ordering it now we need to wait till it gets here. Thank you for all you did….

Russ provided amazing service, product knowledge, and a tailored experience. Her easy-going and kind demeanor, made the experience of purchasing furniture for our home a breeze! We highly recommend this Homeworld furniture store to all shoppers looking for an easy, and pleasant experience. Thank you again Russ!

Great Product & Service. Special thanks to Ross with her great salesmanship!

Great customer service! Roger was very helpful and gave ideas when purchasing the right furniture for our new home. Definitely recommend going here!

Best furniture buying experience I have had! A salesperson (Roger) helped us right away, found out what we were looking for and helped us find the best sleeper couch in our price range, while also pointing out other options that might work in the small space. Loved all the options, and they were so kind as we shopped with a 2 year old.

Cliff was excellent. Very helpful and professional. So friendly. Helped me find what I needed!!! Thank you. Love your store!.

Russ Acosta was awesome! Very helpful, knowledgeable, patient, and fun. Thank you for helping my mom get her furniture

Excellent customer service. Very friendly & courteous staff. Excellent quality furniture.

Went in basically knowing what we wanted and ended up getting it, after testing it and looking at other models.

The selection at the Ashley Store was phenomenal! We went to three places Sofa hunting, but landed the perfect Sofa at Ashley's. Very helpful and no pressure staff is also amazing

Friendly helpful

My experience at Ashley furniture in Kapolei was great!!!! I’m so glad that I had a local girl who understood what I needed and was so helpful……

Good service. Associate went out of her way to find the item I needed.

Awesome experience they made it so easy with my decision would highly recommend!!! Very satisfied!!

I had a wonderful experience at Ashley/Homeworld in Kapolei. Particularly kind and attentive was the sales associate, Gina. She took care of all my needs perfectly and I will soon be sitting in a new powerlifting recliner! This compared to the bad online experience I had with Ashley and Synchrony on the phone. Gina turned that disaster into a miracle! Thank you Gina.

Mike Bonifacio is awesome!! He help us before and he knows his merchandise. It was a friendly and relaxed experience. Mahalo, Kapolei Ohana

I should have given them a five star if only they have the items that I want. during this black friday sales event . The sales lady (RBA) was very efficient ,helpful and nice to deal with the transaction explaining the details of the availability and delivery of the item that I choose to buy .

AJ was awesome. Didn’t stalk us like other places do. Was honest, personable and knowledgeable. Will keep his card for future purchases

Excellent service, also AJ Ramos help us all the time.

Entire staff friendly and efficient. Clifford went above and beyond. Delivery guys, friendly and respectful of my home! Bought 11 pieces of furniture!

Very good customer service.

Great customer service!

My family and I walked in Kapolei Store and love working with Gina, she is very , very helpful. I had a problem with my furniture and she took care of the probably immediately. Today I went in to buy some other pieces, and again was greeted by Gina, awesome face to see when you walk in, always smiling and always so helpful. Thank you so much Gina🙋🏻‍♀️I forgot to take picture of the dining table, all on order. Love my Furnitures❤️

Cliff helped us. He was friendly, not pushy at all, knew where to find the different furniture pieces we were looking for, and gave recommendations. It was easy to purchase things from someone like that.

Roger helped us with our new sofa’s. He was very patient and helpful and provided all the information we needed and offered helpful suggestions regarding questions we had on delivery. I do wish that there was no charge for delivery, especially since furniture is a big purchase but that’s not the sales persons fault. Can’t wait to get our new furniture!!! Thank you Roger

Great Service!!! Jason was amazing again!!! Just a pleasure to work with!!!

Excellent service & affordable. Purchased a sleeper sofa that fits perfect for my needs.

My husband and I walked into the Kapolei location and were immediately greeted by Arnold Ambrocio. He was very helpful and assisted us in looking for countertop seating. He was nice enough to carry several styles to a countertop height table so we could actually "feel" how each chair felt. When we decided on the "right one" Arnold told us that we would qualify for an additional discount due to the amount of our purchase. Highly recommend visiting the Kapolei store. Large showroom and great customer service!

Arnold has helped us twice in 1 month. We first came into the store to see a couch we saw online in person and briefly mentioned we would probably be looking for a dinning table soon. Arnold helped us purchase the couch and helped give us suggestions for tables for our large ohana. He went above and beyond to help us create the vision and comfort we wanted for our home. We highly recommend working with Arnold. He was helpful and knew the best products that would be suitable for our needs. He was also very patient with us as we discussed with our 5 keiki while in the store and got their preferences as well. Friendly, helpful, and reliable. MAHALO NUI LOA!

Great Experience . Arnold is awesome! Been buying from him for 4 years.

Russ was AWESOME. If I have to buy another piece of furniture, which I will, I'm going back there cause of her

Arnold was very helpful. Excellent service!!!

just bought alot of furniture frim here. Great prices

Salesman Cliff in Kapolei was friendly, professional and knowledgeable. Pleasant experience.

Outstanding service!!! Regina was very helpful and patient. She stayed with us even after the store was close.

Mike (GM) at Kapolei was extremely helpful (..and patient) as we thoroughly reviewed each sofa option over the past several weeks. We made sure to return and get our final selection on order with him today

We purchased all our furniture from Mike at Home World to deck or condo out at MVT.. The delivery people we also very professional and kind. We purchased over 14 pieces of furniture. If you would like some pictures please let us know.. Much Mahalo, Rusty and Jennifer Dailey

Beyond Excellent! We were furnishing a whole apartment. I really struggled with style & what would fit. Arnold & Ashley were beyond helpful & incredible patient. They spent hours helping me create a beautiful look. I had a tight turn around & they made it happen. I am so thankful I found this store! Thank you Arnold & Ashley !!

The delivery personnel provided excellent customer service. I am completely happy with my sectional.

Wonderful! Everyone so helpful and went above and beyond to get us what we needed within the time frame we needed it.

My wife and I would like to thank Russ Acosta for her excellent customer service. Russ went above and beyond to make sure our shopping experience was comfortable, informative, and fulfilling. We'll be sure to recommended Russ to our friends and family and to call her for any of our future furniture needs. Much Mahalo Russ!

Cliff gave us the best customer service. I was very indecisive with our purchase, he remained patient gave us time and space to choose and helped us put together our order hassle free. Thank you Cliff! We really appreciate you! -Werner & Theresa

We were on our way to Inspirations but we decided to check out Ashley’s. So glad we did!! Roger was so helpful and we got everything we needed to complete our new home! My husband and I couldn’t be happier with our purchase and the friendly service received. Thank you for being military friendly :)

Gina was great to work with. She accommodated our email communications and worked delivery in multiple sessions as best worked with our schedule moving into our new house

Roger was extremely helpful and really helped us during our shopping experience!

Great services.. highly recommended

Thank You Ashley for a wonderful experience. No pressure sales, and Cliff was very patient with us . We are so looking forward for our new furniture.

Arnold was awesome! He helped us out with our furniture order, even when we needed to change delivery. Great service and selection. Thank you! I also must give a shout out to Russ, who we have worked with for the past couple of years as our family has grown. She always provides excellent customer service and is very easy to work with. I highly recommend asking for her by name. Thank you Russ!

Cliff was very helpful!

I called from the mainland to get a sleeper couch for my family as a surprise gift and they were so kind & helpful! Would highly recommend!!

Loved this beautiful Furniture store! From the sales associate as you enter the front door welcoming its customers and directing them to what they are specifically shopping for,.. made my day an enjoyable experience 😄 without all the stress. My sales associate was especially helpful and informative regarding their power lift recliner chair which made my decision easier in choosing the perfect chair for my disabled husband. Thank you Ashley Furniture! Will surely recommend our family and friends to shop there!

This store has an amazing selection. Hannah helped us get a quote very quickly once we decided what we wanted and was friendly and pleasant. They didn't seem to mind our kids trying every couch before we decided either.

We’ve purchased several large and small items from this store and everyone working there has been really helpful and knowledgeable. But based on some great experience with Russ, we tend to always request for her when shopping. She really listens to what our preferences are and gives great suggestions. We’ve never felt pressured to buy anything and she really works with us to find what we’re looking and make sure that we’re happy with it. We would continue to do business there as long as you have associates like Russ!

Less than One Star!!! In September, I had a mediocre time picking out two three beds and dressers and night stands to match. It is now January and I have one bed, three dressers and a night stand. They brought two beds on nov 27. One bed and its dressers were damaged and the color was peeling. I called the store about it but they didn’t address what to do Or how they would assist. One of the beds came with no hardware and they told me they had to take the bed back. They call me asking why I declined delivery. Let them know I didn’t decline the delivery. They told me they would deliver my bed but didn’t confirm. I called the store asking about it and they had no idea what was coming to me or when. They brought the bed without confirming with me. they said they would confirm 24 hours prior. So, of course I get a call saying sorry I declined the bed. Set them straight again. Third time the delivery guy cracked the headboard and the footboard of the bed. So they took the bed back again. I have no estimated time of delivery for the replacement . And no clue when the other bed will show up at my place. I’ve been in contact with the assistant manager and got awful customer service. She said she would “call me right back” and it’s been three weeks. When I do get in touch with her, she expressed no gratitude or feel bad about what was happening and acted as though we never spoke and she didn’t know anything about this. I asked her if she was the only female assistant manager, she said yes. And even at that statement, proving it was her I talked to multiple times, she didn’t apologize for anything. She told me my sales person would call me and let me know how to compensate me. She wanted to give me a $100 credit for my two failed deliveries, my late items, my no confirmed delivery dates, my poor quality brand new items. My lost time and money waiting around. I will never buy here again

Spent several days searching for a new dining set online with no luck. Called Roger at Home World Kapolei and got a great set at a great price. Second time Roger has come through!!! He even remembered my military discount.

The salesman (Arnold) is very helpful, friendly and clarified all of our questions. Good job Arnold. Thank you!!!

Shopping was great! Excellent customer service. However, the quality of the delivery was disappointing. Our shipment is missing parts. Therefore, we can't put our child's bed together. Have been getting the run around. Can't get a hold of anyone and I was given an email account to reach out too? Email? Really?

Shopping and buying experience are excellent. However, the store has no control over furniture delivery and we’ve been waiting almost 6 months for our sofa. Had we known the item would be delayed for so long we would have shopped elsewhere.

Overall we had a great shopping experience. Hannah was extremely helpful and provided us with several options in our search for a day bed even discussing a different vendor where we might find what we were looking for. However, we found exactly what we needed at Ashl Ashley Home Store in Kapolei a sofa sleeper.

Arnold was great at getting prices & availability. I needed to get my condo furnished within a few weeks (no time for back orders). We did it!!!! Jennifer was great in providing mattress information & availability. Both of them did a great job in helping me furnish my condo!! Very happy!👍💯

Work with hannah, she is incredibly helpfull! The store has a wide variety of items that make it super nice.

We were at the Kapolei store & were glad to have met Hinano. He met us upon our entry & allowed us to browse around by ourselves & miraculously appeared just as we needed him to confirm availability. We felt at ease as he was helpful without the usual sales 'push'. He made our visit very pleasant & fruitful.

Excellent service and very accommodating. Will come back should I have a need for furniture.

Jason is the Best seller!!! Very happy with my Love seat.I ve been looking hard for the ONE.Thank you Jason.

Great service at this store. Great delivery crew. Great selection.

Update: The wonderful salesman who placed the order gave me a courtesy call to let me know the order could be delayed. WHAT CUSTOMER SERVICE! I truly appreciated that. Shortly thereafter I learned that my HHG may be arriving sooner than later so I wanted to cancel my order. I called back and Justine answered. She was so incredibly sweet and gave me no hassle in completing my request. I have just not been to a store full of customer service stars! Good job ! You are appreciated! Previous : I just had the nicest salesman ever handle my order completely over the phone! I didn't catch his name but his initials are RLB from West Virginia. I told him I wanted a black tufted queen sleigh bed but I needed it delivered by August 2nd. I was disappointed when he told me there were no black or sleigh beds in inventory. But he immediately followed it a bed with a high tufted headboard! I chose it immediately! Since he did so well with picking that out that I trusted him to pick out a nice dresser. He came through swimmingly! Please, Ashley Homestead, make him a manager or at least a trainer of customer service. He was awesome and efficient!

Jennifer was very knowledgeable about products, sales/offers and not at all pushy or overbearing. She offered suggestions & paid careful attention to details we were mentioning & was able to answer all of our questions. Overall a very good experience.

good customer service

We have been loyal customers throughout the years but on our recent visit to your kapolei location it felt as if we weren't welcomed in that location. No one was there to greet us as they always had in the past. The sales associates are just talking stories (literally!) While I'm sitting on a chair next to them. No associate were seen walking around making any impact or even asking "if we were ok and if they needed anything my name is..." I felt that there were no drive of motivation in the store especially with this memorial day special they had in store. My wife and I were pretty upset by the fact that we couldn't track any sales associate when we needed them until one came out of the restroom and got his attention. It was an easy sale with the guy we first saw although made the simplest mistake by charging us for 2 different chairs (upcost) without verifying the tag/ item/sku #. We ended up paying and left only to find out that the order was totally off. I called the store multiple times ( there should be a policy on phone pick up btw ) and after calling 5 times we get through to the desk. I believe it was Candice? She was able to help us correct the issue and gave us a refund on the price difference for the right items. We also wished you guys did a price match especially with your competitors inspiration store. You ended up loosing not only a nice commission but a sale from your store.

Called requesting for options on a platform bed frame, as none in stock previewed on the website. I was able to pre purchase (2) Queen size platform bed frames all within 5 mins span time. Excellent customer service with knowledgeable staff.. Thank you!

I was a little disappointed that they didn't have the bedroom furniture I bought in Colorado Springs 😡😭🙄! I got so tired of looking through catalog's, I was having an anxiety attack and woman that helped me wasn't helpful at all, after I describe what I bought before, all she did was hand a ton of catalogs!! That was the worst experience I've ever had at an Ashley furniture store in my life! The second woman that helped me and my domestic partner was totally awesome and showed us many more options of how to purchase a bed! We felt so relaxed and at ease with her, to top it off, she even gave us he business card and told us, if our credit was so good, they had a layaway plan! We felt even more relaxed and left unfortunate! Aloha and Mahalo for listening to reveling upset Wahine born and raised in Oahu, Hawaii! Mahalo=ty in Hawaiian for all your help regarding this matter! After my husband was in the Army, we bought a house with a finished basement with two glass towers, adjustable bridge and table for our Big screen TV! Our bedroom furniture look almost the same, only in ash white, glass window below the tower, sliding doors below that and 8 dresser drawer w/mirror for me, 5 dresser/stand up for him and 2 TWIN towers his/her with two doors on the top, middle to put my jewelry on, a drawer below that and another open cabinet with a flat panel and 2 drawers xoxo!

Quick and easy! Great selection! Literally furnished my entire home in & out here!

Hannah was a delight to work with since she noticed I needed some help, offered some style suggestions, and let me take my time. Looking forward to working with her in the future.

Every worker just looked at us and walked to the next customer. We wanted to purchase a table that we found after being in the store for 30mins not one person said hi or helped us. We ended up purchasing from Pearl City store instead. They have better manners and definitely not stuck up

I’ve had their furniture before in Philadelphia and was quite pleased. The staff went above and beyond assisting me. Now I’m trying to furnish my new apartment with the air quality furniture.

I love shopping at your store because the staff there are very professional. I am always greeted as soon as I enter the store and a representative assists me in finding what I need. There has never been a time where I could not find what I needed. Your prices are awesome.

Jason is awesome and he was very helpful and quick.

Awesome service right over the phone. Made my purchases and didn’t even have to leave my house!!

Mike help us out in selecting the correct couch with a chase for our limited living room. Also he found a table with the correct color and height by researching online. Mahalo mike.

Had a great experience today just shopping for furniture. AJ made us feel at home showed us some sofas and let us be. We end up putting money on a sectional. Can't wait for the arrival.

Nice place

Nothing in stock we wanted at the store. But we can buy at the store then go pick up at a different location, pay 30 and have it shipped to the store or 60 to have it shipped to the house. Either way your not getting anything the day you want it at the store.Why even have a store?! Go online and save some time.

Great choices but way over priced.

Manager Kristine was awesome

Jason was very welcoming, patient, attentive, and not overbearing like sales people can be. He made shopping there so easy and pleasant (it was overwhelming in a good way)! Thank you!

Went with my fiancee to check out new couches in order to replace our old ones in the house. Was helped by Priscilla who was VERY helpful and professional throughout the whole process. Will definitely be coming back to this store for other furniture needs in the future.

The furniture they have in here is unbelievable

Arnold at Kapolei was so helpful in buying on line before we arrived and after we arrived! Joanne was great in customer Service when trying to arrange deliveries during Covid!

AJ was our sales consultant who went out of his way to help. Great experience!! 🙂

Arnold was the associate that assisted my family and I. He helped us pick out the best bed set for our growing family and we are too excited to receive them!

Easy purchase experience and AJ provided great assistance.

Excellent Service and always open to help the customer reconfigure furniture to ensure the customer will be satisfied with purchase.

This store is 2 floors full of furniture for all your needs. Beautiful patio furniture

Arnold helped me to purchase lots of furniture and the transaction was smooth. Grateful for his hospitality and will transact here again!

AJ was really informative. Great customer service. Clean and sanitized everything right when customers got off of the couches

Prisella was very friendly and helpful. Ask for her.

Service was excellent!!! Very helpful and laid back at the same time. Priscilla was outstanding, very attentive to my needs and even explained to me the benefits I could get being in the real estate profession.

If you are at the Kapolei location ask for Cameron. He’s there for the customer and we’ll help you make a great choice.

I had a great experience shopping for a dining table with Athena. She was so helpful in helping find what I needed. She went out of her way by even moving dining chairs around for me trying to find a match something that I would like. She was so patient and friendly through the entire process. What made me come back and purchase my dining table was not only for the beautiful table but because of the outstanding service I received from Athena! I look forward to coming back in the future for buying my next piece of furniture.

I only went into the store to buy a parking pass to use their lot this evening to park to see the Kapolri City Lights Parade which was on the road in front of the store. Lot ample parking clean well lit pleasant parking attendent. Been in the store previously had what I wanted. All was super.

Priscilla was super helpful and made sure we got exactly what we wanted and definitely made sure we got the best deal great experience!

It was way too expensive.

Sales Associate Cameron helpful friendly gave us time to view the many beautiful dining sets we bought a 5 pce Cimeran Dining Set. All Smiles 😊

Awesome customer service that was given by sean and a.j.. very pleased on what we puchased.

Dayna was very patient with us in selecting a bed for my daughter. She also was very knowledgeable on the different types of bed and asked my daughter lots of questions to figure out what suits her. Mahalo for an amazing service.

AJ is by far the most helpful and informative sales associate I’ve ever came across in my life. He helped my husband and I get a beautiful sectional and was so awesome to talk to. He made our experience there enjoyable and not pushy about our decisions. If I could give AJ 10 stars I would. He’s so awesome and dope !

Didn't find what we were looking for, but there were some nice stuff..

Good selection of furniture and cordial staff.

AJ was great. Super knowledge about everything and extremely helpful

Warren was so helpful and awesome! Highly recommend the Kapolei store for great products and customer service.

They do what they say they will do. Roger at Ward homestore is also great.

I pound a good price of one singer bed

Just left there and great staff, Cameron, and great experience!

Ask for the lady named Russ at the Kapolei store - friendly, helpful, above and beyond service!

It's ok. I didnt like the fact that I purchased from Kapolei Store and pick up is at Salt Lake. Why have a store here and we still need to travel to pick up. It'll cost $125.00 for delivery or $35.00 for Salt Lake warehouse to deliver to Kapolei. I think I'm going to cancel my purchase. There should be signage letting consumers know before they purchase.

Great customer service!

Good store and nice shopping experience.

Nice friendly sales people

Warren was very helpful and kind. He made it very easy to get what we wanted, and quick.

Spoke with Jonathan Bailor and he answered all my questions and gave me a good bit of advice. Ended up doing the whole room with no regrets! Go see him. Top service.

Expensive and never find anything I like

Great place. Lots of parking. Good showroom. Great knowledgable staff!

Kristy Pauole is really great! She helped us on our 1st visit. She was really patient and helpful! On our 2nd visit, she gave us options and she's very knowledgeable. Never felt I was being pressured to buy anything. She also took the time to follow up if we received our order and if we are satisfied with it.

"Black Friday" deal was 10% off. Sad. 50% off on mainland but only 10 on island.

Came in my work attire on a midday Saturday right after working a very long and busy work week. I had no other time to come in to Ashley's besidesthis Saturday... Mind you!? My work attire is anything but formal. Strictly blue jeans little on the dirty side, a fluorescent shirt and steel toe boots. Walking in a little embarrassed cause I had no time to clean up and all your Ashley locations we ever set foot in!? Is always outstanding and always beautifully defined... But with all that set aside... I still got greeted warmly by Priscilla despite the way I was dressed... I knew what I was looking for at the time So I told her which department I was headed to as I marched along. I felt like i didn't need any help After 3 minutes of looking at my options!?!? I got greeted by Priscilla once again. Perfect timing as o needed a second opinion... She was very awesome and easy to work with. Very knowledgeable on the latest technology and fabric we was working with. Straight ABC and easy to understand on the pricing packages and awareness of the quality material that caught my interest and exactly what I was looking for. Shortly after my Wife showed up and met me at the store and we finalized our purchase after Priscilla once more greeted my wife and informed her with all the knowledge she just shared with me. Outstanding Priscilla and Ashley's furniture team!!! We love our new front and back yard patio sey!!! Aloha Always 🤙🤙🤙

Great customer service from AJ! He was friendly, knowledgeable and very easy to work with.

Mike was very helpful in getting our purchase completed and scheduled for delivery. Will definitely return in the future.

AJ the sales representative was very informative and energetic

Ashley was awesome. Got us in and out in no time. She was helping more than just getting a sale out of us. Price is great for the products they sell. Great experience and totally recommend it to everyone.

Excellent customer service! Clean and organized show room.

Excellent service....courtious staff. I have purchased from Home World in the past....good products....very satisfied with what I bought. I am sure I will be happy with what was purchased today....

I can't express how amazing Hinano is. He made purchasing furniture for my parents easy. He has gone above and beyond when dealing with my parents.

Cameron was excellent in helping us find the right furnishings for our special needs brother. He was very attentive to us and our search for the perfect color and style. BTW, Ashley has so much to choose from!

Furniture shopping was made fun and easy here with Gina’s assistance. She listened and provided thoughtful suggestions which I really appreciated. She helped me find options within my price point and in my style. I ultimately decided on 5 peices that I loved. Still looking for one more key item and some accent pieces, I’ll definitely come back in a few months to see their new inventory. :) thank you!

I love our table

Derek was super nice... didn’t hover. He checked on me and gave me his card. The selection was great. Furniture was slightly pricey but good quality. I will be back to furnish my other rooms.

The agents don't return calls and when you go in there they follow you like vultures.

Had great help by all associates but Jon did a outstanding job easy to work with and let me just browse the store.

Very nice people to work with! Attentive to our needs. Let us browse without any pressure . Our salesman was great! Overall we love shopping and buying here. 10 Star rating!

Staff was nice and helpful. Gave options for what we were looking for.

Mike was really great while everyone else watched us walk around Mike was the only one who came up to us and asked if we had questions or needed help with anything...he made our experience comfortable and fast..

Best furniture shopping experience ever. Aj was very professional and made us feel like family. They had the whole team helping us redesign our living room.

Good selection. Adam is great.

A bit pricey but have a good layout of furniture

Nice store with a lot of variety

Our family was looking for a specific item & the salesperson took the time to find that the item was discontinued. She did go the extra step to what was currently available on the floor or what could be ordered. Her helpful approach made a sale.

They have one of the nicest sale associate. Ever met her name is Ashley

Great selection, friendly and helpful staff. Prices are reasonable and delivery was fast. Awesome showroom serving the West Side.

The pillows they display with the couch I bought didn't come with it. They only gave me 2 small ones. I don't understand why they sell expensive couch/sectionals with no pillows. Unreasonable.

I personally do not care for the selection. Main reason is the colors. Everything is brown, grey, or black. Also the price is too high.

Service is fabulous!!! I had Sales Rep Luisa who was very personable and directed me to exactly what I wanted. Delivery was on time and done quickly. Followup call came right after delivery. Not to mention Luisa also sent me a "thank you " card. I will definitely buy from this store again.