Ashley Store | Kapolei, HI 96707

Russ Acosta she is professional And knowledge and so nice to take care begging to end

Shopping here is very pleasant. Several furniture brands means variety, all good quality. Sales staff is helpful but not overly engaging which can be annoying and distracting. Thanks you Russ Acosta for helping me and my brother find some wonderful new pieces.

Ms Acosta was very helpful. She went above and beyond checking to see if there were any in stock. There wasn’t any in stock. Then she checked to see if they were anything similar to the one we wanted. There wasn’t any in stock. She also checked on the longer dresser it wasn’t in stock either. We ended up just ordering it now we need to wait till it gets here. Thank you for all you did….

Russ provided amazing service, product knowledge, and a tailored experience. Her easy-going and kind demeanor, made the experience of purchasing furniture for our home a breeze! We highly recommend this Homeworld furniture store to all shoppers looking for an easy, and pleasant experience. Thank you again Russ!

Great Product & Service. Special thanks to Ross with her great salesmanship!

We came to find a modular sectional for our new home. The worker ( I forgot her name 😭) was helpful and very nice. She not only assisted my husband and I but was super sweet to our kiddos. Will definitely come back to her for future furniture purchases.

Great customer service! Roger was very helpful and gave ideas when purchasing the right furniture for our new home. Definitely recommend going here!

Best furniture buying experience I have had! A salesperson (Roger) helped us right away, found out what we were looking for and helped us find the best sleeper couch in our price range, while also pointing out other options that might work in the small space. Loved all the options, and they were so kind as we shopped with a 2 year old.

Cliff was excellent. Very helpful and professional. So friendly. Helped me find what I needed!!! Thank you. Love your store!.

Russ Acosta was awesome! Very helpful, knowledgeable, patient, and fun. Thank you for helping my mom get her furniture

Excellent customer service. Very friendly & courteous staff. Excellent quality furniture.

Went in basically knowing what we wanted and ended up getting it, after testing it and looking at other models.

The selection at the Ashley Store was phenomenal! We went to three places Sofa hunting, but landed the perfect Sofa at Ashley's. Very helpful and no pressure staff is also amazing

Friendly helpful

My experience at Ashley furniture in Kapolei was great!!!! I’m so glad that I had a local girl who understood what I needed and was so helpful……

Bad delivery and communication and took forever to set up. The damn thing anyway wasn't that hard to set up oh and when I mean by communication and delivery is they brought the wrong things twice oh, and forgot my dresser and another item. I'm waiting on. Still didn't bring it

Good service. Associate went out of her way to find the item I needed.

Awesome experience they made it so easy with my decision would highly recommend!!! Very satisfied!!

I had a wonderful experience at Ashley/Homeworld in Kapolei. Particularly kind and attentive was the sales associate, Gina. She took care of all my needs perfectly and I will soon be sitting in a new powerlifting recliner! This compared to the bad online experience I had with Ashley and Synchrony on the phone. Gina turned that disaster into a miracle! Thank you Gina.

Mike Bonifacio is awesome!! He help us before and he knows his merchandise. It was a friendly and relaxed experience. Mahalo, Kapolei Ohana

I should have given them a five star if only they have the items that I want. during this black friday sales event . The sales lady (RBA) was very efficient ,helpful and nice to deal with the transaction explaining the details of the availability and delivery of the item that I choose to buy .

I had an outstanding experience with Russell at Ashley HomeStore kapolei. Her expertise and professionalism made my new couch purchase seamless. She was attentive, answered all my questions, and went above and beyond to ensure I was satisfied. I even had questions after store hours and she was always willing to help! She was patient even when it took me weeks to finally decide which couch I wanted. I appreciate her dedication to excellent customer service and would highly recommend her to others. Thank you Russell! We got our dream couch and we couldn't be more grateful for all her help!

AJ was awesome. Didn’t stalk us like other places do. Was honest, personable and knowledgeable. Will keep his card for future purchases

Excellent service, also AJ Ramos help us all the time.

Entire staff friendly and efficient. Clifford went above and beyond. Delivery guys, friendly and respectful of my home! Bought 11 pieces of furniture!

Very good customer service.

Great customer service!

My family and I walked in Kapolei Store and love working with Gina, she is very , very helpful. I had a problem with my furniture and she took care of the probably immediately. Today I went in to buy some other pieces, and again was greeted by Gina, awesome face to see when you walk in, always smiling and always so helpful. Thank you so much Gina🙋🏻‍♀️I forgot to take picture of the dining table, all on order. Love my Furnitures❤️

Cliff helped us. He was friendly, not pushy at all, knew where to find the different furniture pieces we were looking for, and gave recommendations. It was easy to purchase things from someone like that.

Roger helped us with our new sofa’s. He was very patient and helpful and provided all the information we needed and offered helpful suggestions regarding questions we had on delivery. I do wish that there was no charge for delivery, especially since furniture is a big purchase but that’s not the sales persons fault. Can’t wait to get our new furniture!!! Thank you Roger

The same excellent customer service from "Gina” who is definitely one of a kind. She is so detailed oriented and had the product details, price, and delivery schedule plan ready to relay. Unbelievable talent. IYKYK

Great Service!!! Jason was amazing again!!! Just a pleasure to work with!!!

Excellent service & affordable. Purchased a sleeper sofa that fits perfect for my needs.

My husband and I walked into the Kapolei location and were immediately greeted by Arnold Ambrocio. He was very helpful and assisted us in looking for countertop seating. He was nice enough to carry several styles to a countertop height table so we could actually "feel" how each chair felt. When we decided on the "right one" Arnold told us that we would qualify for an additional discount due to the amount of our purchase. Highly recommend visiting the Kapolei store. Large showroom and great customer service!

Arnold has helped us twice in 1 month. We first came into the store to see a couch we saw online in person and briefly mentioned we would probably be looking for a dinning table soon. Arnold helped us purchase the couch and helped give us suggestions for tables for our large ohana. He went above and beyond to help us create the vision and comfort we wanted for our home. We highly recommend working with Arnold. He was helpful and knew the best products that would be suitable for our needs. He was also very patient with us as we discussed with our 5 keiki while in the store and got their preferences as well. Friendly, helpful, and reliable. MAHALO NUI LOA!

Great Experience . Arnold is awesome! Been buying from him for 4 years.

Russ was AWESOME. If I have to buy another piece of furniture, which I will, I'm going back there cause of her

Arnold was very helpful. Excellent service!!!

just bought alot of furniture frim here. Great prices

Salesman Cliff in Kapolei was friendly, professional and knowledgeable. Pleasant experience.

Outstanding service!!! Regina was very helpful and patient. She stayed with us even after the store was close.

Mike (GM) at Kapolei was extremely helpful (..and patient) as we thoroughly reviewed each sofa option over the past several weeks. We made sure to return and get our final selection on order with him today

We purchased all our furniture from Mike at Home World to deck or condo out at MVT.. The delivery people we also very professional and kind. We purchased over 14 pieces of furniture. If you would like some pictures please let us know.. Much Mahalo, Rusty and Jennifer Dailey

Beyond Excellent! We were furnishing a whole apartment. I really struggled with style & what would fit. Arnold & Ashley were beyond helpful & incredible patient. They spent hours helping me create a beautiful look. I had a tight turn around & they made it happen. I am so thankful I found this store! Thank you Arnold & Ashley !!

The delivery personnel provided excellent customer service. I am completely happy with my sectional.

Wonderful! Everyone so helpful and went above and beyond to get us what we needed within the time frame we needed it.

My wife and I would like to thank Russ Acosta for her excellent customer service. Russ went above and beyond to make sure our shopping experience was comfortable, informative, and fulfilling. We'll be sure to recommended Russ to our friends and family and to call her for any of our future furniture needs. Much Mahalo Russ!

Definitely no stars probably would even give this store a negative 5 star. Went in looking to make a stop shop for my living room/kitchen needs and walked in with a greet but nothing more. After making my rounds not one salesperson approached me but the same guy that greeted us was the person I approached and asked him if he could assist me being that he knows their products and didn't want to waste my time being in the store the whole day. I gave him of what I'm looking for and asked if he had any suggestions. He looked confused or whatever for some reason so I told him if he doesn't want to help me that's fine and he than told me well you're asking for a lot of things! Seriously, a lot of things???? That is the most unprofessional help a salesperson could EVER say to a customer. The manager needs to speak with this person and he is even lucky I didn't tell my husband what he said to me. If you hate your job than quit and go do something you love doing. Salespeople now a days please don't work in a customer service career if any type of your just there for a pay check make sure you love talking and helping people.

Cliff gave us the best customer service. I was very indecisive with our purchase, he remained patient gave us time and space to choose and helped us put together our order hassle free. Thank you Cliff! We really appreciate you! -Werner & Theresa

I highly recommend seeing Roger for all of your furniture needs! He is very helpful from beginning to end and doesn't just walk away like the other sales associates.

Customer service is good but the delivery time is horrible. We bought a piece in early June with an ETA of August. We called late August to check on the status and the ETA changed to September. Called again mid September, and now the ETA is October. Are we ever going to get our order?

We were on our way to Inspirations but we decided to check out Ashley’s. So glad we did!! Roger was so helpful and we got everything we needed to complete our new home! My husband and I couldn’t be happier with our purchase and the friendly service received. Thank you for being military friendly :)

Gina was great to work with. She accommodated our email communications and worked delivery in multiple sessions as best worked with our schedule moving into our new house

Roger was extremely helpful and really helped us during our shopping experience!

Great services.. highly recommended

Thank You Ashley for a wonderful experience. No pressure sales, and Cliff was very patient with us . We are so looking forward for our new furniture.

We came here to look at sleeper sofas and was greeted by Hinano who was super friendly, personable, and helpful in finding the color and size we were looking for. He was not sales-y at all and got to know our needs but was just very easy to talk to. We also found some super comfortable massage chairs during our walk around the showroom and he gave us a run down of the new top of the line zero gravity massage chairs. I deducted 1 star because their items are quite pricey and also can take months to be delivered if they are not in stock and need to ship from the mainland.

Arnold was awesome! He helped us out with our furniture order, even when we needed to change delivery. Great service and selection. Thank you! I also must give a shout out to Russ, who we have worked with for the past couple of years as our family has grown. She always provides excellent customer service and is very easy to work with. I highly recommend asking for her by name. Thank you Russ!

Cliff was very helpful!

I called from the mainland to get a sleeper couch for my family as a surprise gift and they were so kind & helpful! Would highly recommend!!

Loved this beautiful Furniture store! From the sales associate as you enter the front door welcoming its customers and directing them to what they are specifically shopping for,.. made my day an enjoyable experience 😄 without all the stress. My sales associate was especially helpful and informative regarding their power lift recliner chair which made my decision easier in choosing the perfect chair for my disabled husband. Thank you Ashley Furniture! Will surely recommend our family and friends to shop there!

This store has an amazing selection. Hannah helped us get a quote very quickly once we decided what we wanted and was friendly and pleasant. They didn't seem to mind our kids trying every couch before we decided either.

We’ve purchased several large and small items from this store and everyone working there has been really helpful and knowledgeable. But based on some great experience with Russ, we tend to always request for her when shopping. She really listens to what our preferences are and gives great suggestions. We’ve never felt pressured to buy anything and she really works with us to find what we’re looking and make sure that we’re happy with it. We would continue to do business there as long as you have associates like Russ!

The customer service is the worst. Feels like a used car lot - with the same overpriced inventory. Don't get me wrong I still bought all my furniture there. There are some really nice pieces. I still recommend trying to find something here just because there's no other option. But I truly wish there was. The furniture selection isn't the reason for this bad review- it's the way I felt treated. I need an hour of therapy now. Thanks a lot Ashley

Less than One Star!!! In September, I had a mediocre time picking out two three beds and dressers and night stands to match. It is now January and I have one bed, three dressers and a night stand. They brought two beds on nov 27. One bed and its dressers were damaged and the color was peeling. I called the store about it but they didn’t address what to do Or how they would assist. One of the beds came with no hardware and they told me they had to take the bed back. They call me asking why I declined delivery. Let them know I didn’t decline the delivery. They told me they would deliver my bed but didn’t confirm. I called the store asking about it and they had no idea what was coming to me or when. They brought the bed without confirming with me. they said they would confirm 24 hours prior. So, of course I get a call saying sorry I declined the bed. Set them straight again. Third time the delivery guy cracked the headboard and the footboard of the bed. So they took the bed back again. I have no estimated time of delivery for the replacement . And no clue when the other bed will show up at my place. I’ve been in contact with the assistant manager and got awful customer service. She said she would “call me right back” and it’s been three weeks. When I do get in touch with her, she expressed no gratitude or feel bad about what was happening and acted as though we never spoke and she didn’t know anything about this. I asked her if she was the only female assistant manager, she said yes. And even at that statement, proving it was her I talked to multiple times, she didn’t apologize for anything. She told me my sales person would call me and let me know how to compensate me. She wanted to give me a $100 credit for my two failed deliveries, my late items, my no confirmed delivery dates, my poor quality brand new items. My lost time and money waiting around. I will never buy here again

Spent several days searching for a new dining set online with no luck. Called Roger at Home World Kapolei and got a great set at a great price. Second time Roger has come through!!! He even remembered my military discount.

The salesman (Arnold) is very helpful, friendly and clarified all of our questions. Good job Arnold. Thank you!!!

Shopping was great! Excellent customer service. However, the quality of the delivery was disappointing. Our shipment is missing parts. Therefore, we can't put our child's bed together. Have been getting the run around. Can't get a hold of anyone and I was given an email account to reach out too? Email? Really?

Shopping and buying experience are excellent. However, the store has no control over furniture delivery and we’ve been waiting almost 6 months for our sofa. Had we known the item would be delayed for so long we would have shopped elsewhere.

Overall we had a great shopping experience. Hannah was extremely helpful and provided us with several options in our search for a day bed even discussing a different vendor where we might find what we were looking for. However, we found exactly what we needed at Ashl Ashley Home Store in Kapolei a sofa sleeper.

Arnold was great at getting prices & availability. I needed to get my condo furnished within a few weeks (no time for back orders). We did it!!!! Jennifer was great in providing mattress information & availability. Both of them did a great job in helping me furnish my condo!! Very happy!👍💯

Work with hannah, she is incredibly helpfull! The store has a wide variety of items that make it super nice.

We were at the Kapolei store & were glad to have met Hinano. He met us upon our entry & allowed us to browse around by ourselves & miraculously appeared just as we needed him to confirm availability. We felt at ease as he was helpful without the usual sales 'push'. He made our visit very pleasant & fruitful.

Excellent service and very accommodating. Will come back should I have a need for furniture.

Jason is the Best seller!!! Very happy with my Love seat.I ve been looking hard for the ONE.Thank you Jason.

Great service at this store. Great delivery crew. Great selection.

Update: The wonderful salesman who placed the order gave me a courtesy call to let me know the order could be delayed. WHAT CUSTOMER SERVICE! I truly appreciated that. Shortly thereafter I learned that my HHG may be arriving sooner than later so I wanted to cancel my order. I called back and Justine answered. She was so incredibly sweet and gave me no hassle in completing my request. I have just not been to a store full of customer service stars! Good job ! You are appreciated! Previous : I just had the nicest salesman ever handle my order completely over the phone! I didn't catch his name but his initials are RLB from West Virginia. I told him I wanted a black tufted queen sleigh bed but I needed it delivered by August 2nd. I was disappointed when he told me there were no black or sleigh beds in inventory. But he immediately followed it a bed with a high tufted headboard! I chose it immediately! Since he did so well with picking that out that I trusted him to pick out a nice dresser. He came through swimmingly! Please, Ashley Homestead, make him a manager or at least a trainer of customer service. He was awesome and efficient!

Jennifer was very knowledgeable about products, sales/offers and not at all pushy or overbearing. She offered suggestions & paid careful attention to details we were mentioning & was able to answer all of our questions. Overall a very good experience.

good customer service

We have been loyal customers throughout the years but on our recent visit to your kapolei location it felt as if we weren't welcomed in that location. No one was there to greet us as they always had in the past. The sales associates are just talking stories (literally!) While I'm sitting on a chair next to them. No associate were seen walking around making any impact or even asking "if we were ok and if they needed anything my name is..." I felt that there were no drive of motivation in the store especially with this memorial day special they had in store. My wife and I were pretty upset by the fact that we couldn't track any sales associate when we needed them until one came out of the restroom and got his attention. It was an easy sale with the guy we first saw although made the simplest mistake by charging us for 2 different chairs (upcost) without verifying the tag/ item/sku #. We ended up paying and left only to find out that the order was totally off. I called the store multiple times ( there should be a policy on phone pick up btw ) and after calling 5 times we get through to the desk. I believe it was Candice? She was able to help us correct the issue and gave us a refund on the price difference for the right items. We also wished you guys did a price match especially with your competitors inspiration store. You ended up loosing not only a nice commission but a sale from your store.

Called requesting for options on a platform bed frame, as none in stock previewed on the website. I was able to pre purchase (2) Queen size platform bed frames all within 5 mins span time. Excellent customer service with knowledgeable staff.. Thank you!

I was a little disappointed that they didn't have the bedroom furniture I bought in Colorado Springs 😡😭🙄! I got so tired of looking through catalog's, I was having an anxiety attack and woman that helped me wasn't helpful at all, after I describe what I bought before, all she did was hand a ton of catalogs!! That was the worst experience I've ever had at an Ashley furniture store in my life! The second woman that helped me and my domestic partner was totally awesome and showed us many more options of how to purchase a bed! We felt so relaxed and at ease with her, to top it off, she even gave us he business card and told us, if our credit was so good, they had a layaway plan! We felt even more relaxed and left unfortunate! Aloha and Mahalo for listening to reveling upset Wahine born and raised in Oahu, Hawaii! Mahalo=ty in Hawaiian for all your help regarding this matter! After my husband was in the Army, we bought a house with a finished basement with two glass towers, adjustable bridge and table for our Big screen TV! Our bedroom furniture look almost the same, only in ash white, glass window below the tower, sliding doors below that and 8 dresser drawer w/mirror for me, 5 dresser/stand up for him and 2 TWIN towers his/her with two doors on the top, middle to put my jewelry on, a drawer below that and another open cabinet with a flat panel and 2 drawers xoxo!

Quick and easy! Great selection! Literally furnished my entire home in & out here!

Hannah was a delight to work with since she noticed I needed some help, offered some style suggestions, and let me take my time. Looking forward to working with her in the future.

Every worker just looked at us and walked to the next customer. We wanted to purchase a table that we found after being in the store for 30mins not one person said hi or helped us. We ended up purchasing from Pearl City store instead. They have better manners and definitely not stuck up

I’ve had their furniture before in Philadelphia and was quite pleased. The staff went above and beyond assisting me. Now I’m trying to furnish my new apartment with the air quality furniture.

Guess I'm on my way to salt lake after I was told that I could pick up my furniture when it arrived in Kapolei but nope pay the remaining balance at Kapolei then go to salt lake to pick up Inconvenience I tell you guys

I love shopping at your store because the staff there are very professional. I am always greeted as soon as I enter the store and a representative assists me in finding what I need. There has never been a time where I could not find what I needed. Your prices are awesome.

Jason is awesome and he was very helpful and quick.

Awesome service right over the phone. Made my purchases and didn’t even have to leave my house!!

Mike help us out in selecting the correct couch with a chase for our limited living room. Also he found a table with the correct color and height by researching online. Mahalo mike.

One if the best Ashley Furniture stores on Island. Honestly really have some nice arrangements and unique economy family sofas and luxury sofa setups. Prices are very competitive considering how much Inspiration charges, this place is full of deals. Highly recommend checking it out, only downfall is the distance. But worth the drive for the value and deals that are to be had if you are a shrewd shopper.

Had a great experience today just shopping for furniture. AJ made us feel at home showed us some sofas and let us be. We end up putting money on a sectional. Can't wait for the arrival.

Nice place

Nothing in stock we wanted at the store. But we can buy at the store then go pick up at a different location, pay 30 and have it shipped to the store or 60 to have it shipped to the house. Either way your not getting anything the day you want it at the store.Why even have a store?! Go online and save some time.

Great choices but way over priced.

Manager Kristine was awesome

Jason was very welcoming, patient, attentive, and not overbearing like sales people can be. He made shopping there so easy and pleasant (it was overwhelming in a good way)! Thank you!

I&'m moving to Oahu and was there for only a week. I looked for a platform bed online after I couldn&'t find any at the stores. I finally decided on one. That&'s when I called Ashley&'s to see if it was available. I got connected to AJ and what a surprise! He helped me with every aspect of my order and even checked on inventory to see if it was in stock. He also told me he would work with me on my delivery, since I haven&'t moved yet. Thanks AJ for all your help.

Went with my fiancee to check out new couches in order to replace our old ones in the house. Was helped by Priscilla who was VERY helpful and professional throughout the whole process. Will definitely be coming back to this store for other furniture needs in the future.

Gina was super helpful and really kind! She was great at showing us around and helping us choose the perfect items for our home. Although my hubby and I have been married four years, we have never had our own new furniture for a place yet so this was exciting for us. We saved up for awhile as new baby is coming and we want our home to be our own (plus more space is needed). We ended up needing a couch, dining room set and a dresser. The front desk staff was great, showing us where the elevator was so we could take our toddler up in his stroller (bonus no stairs at 36 weeks pregnant is also a perk!). We found a couch we loved, same with a dining room set and dresser. We told Gina we would love delivery and set up as our vehicle isn't big enough for everything plus setting up so much with a toddler is a challenge. She let us know the pricing of everything which was reasonable. Only trouble was nothing was in stock we wanted and all items had a waiting list which was a bit of a bummer. It ended up being ok since we had to clear our all our current home items and clean a bit anyways, but we did end up going almost 2 weeks with out furniture lol. Gina was great though, she put us on a cancel list and got things to us as quickly as possible. Our dream dresser ended up being delayed and additional 3 months but Gina helped us find a different one that was in stock when all of our items arrived. Only other trouble we had was when Gina wasn't working we spoke to another staff member on the phone to get all the prices after our deposit so we could be prepared for a full one time payment. She was kinda rude and made me feel like a burden for asking her things. When I asked for the total amount owing she was kinda sassy and said "before taxes it is this much". I kindly asked her how much it would be total including taxes (my toddler was jumping on me at the moment and I didn't have a calculator on hand). She rudely snickered at me with a little condescending laugh before giving me the full price which I found to be pretty mean. I always feel like if people don't like helping others maybe they should find another job than customer service? Perhaps she would be better behind the scenes setting up furniture or something in the West house? Just a thought but who knows, maybe she was just having a bad day (I always try to give people the benefit of the doubt even if they are rude). I thanked her and asked her if she could get Gina to call me back when she's back in office to which Gina did. When Gina called back I double checked the total amount owed and she gave me a different price that was actually significantly lower which was pretty strange (was the other lady rude because she didn't know how to check properly or was she trying to get me to over pay or maybe just a mistake? Who knows). I think I do come back to buys something else in the future we will always ask for Gina to prevent from being made to feel bad again with that other lady. Gina was awesome though, she booked all of the delivery and set up on the same day for us so we would only have a one time fee for it all. When the guys came to deliver they were both extremely kind and very professional like Gina too. They had a fabulous system for set up where most of everything was put together at the wear house before coming to our home so everything was put together super fast which made it really easy with our wild one year old. They wore masks and gloves so we all felt really safe with the whole covid thing too. They saw I'm super preggos and made sure everything was exactly where I wanted by always asking and confirming it all with me an extra amount before leaving so I wouldn't have to move anything which I really appreciated a lot. They were also very punctual, they called as soon as they parked to confirm and they were there at 12pm on the dot when the time frame was 12-2pm for arrival. They also did a reminder confirmation a few days ahead which was great too. They ensured to clean up all of the packaging and everything as well which was also very nice. Overall this place would be a 5 star if I didn't have that really bad interaction with that one lady (really no reason for her to be mean and rude like that when I was genuinely nothing but extra kind). Gina and the delivery guys were beyond amazing and I would recommend anyone looking to buy to go here because of them. Hope that other lady can find a job she enjoys or that she has better days ahead of her. We will likely be back to buy more from this place again as our family continues to grow.

Gina was super helpful and really kind! She was great at showing us around and helping us choose the perfect items for our home. Although my hubby and I have been married four years, we have never had our own new furniture for a place yet so this was exciting for us. We saved up for awhile as new baby is coming and we want our home to be our own (plus more space is needed). We ended up needing a couch, dining room set and a dresser. The front desk staff was great, showing us where the elevator was so we could take our toddler up in his stroller (bonus no stairs at 36 weeks pregnant is also a perk!). We found a couch we loved, same with a dining room set and dresser. We told Gina we would love delivery and set up as our vehicle isn&'t big enough for everything plus setting up so much with a toddler is a challenge. She let us know the pricing of everything which was reasonable. Only trouble was nothing was in stock we wanted and all items had a waiting list which was a bit of a bummer. It ended up being ok since we had to clear our all our current home items and clean a bit anyways, but we did end up going almost 2 weeks with out furniture lol. Gina was great though, she put us on a cancel list and got things to us as quickly as possible. Our dream dresser ended up being delayed and additional 3 months but Gina helped us find a different one that was in stock when all of our items arrived. Only other trouble we had was when Gina wasn&'t working we spoke to another staff member on the phone to get all the prices after our deposit so we could be prepared for a full one time payment. She was kinda rude and made me feel like a burden for asking her things. When I asked for the total amount owing she was kinda sassy and said &"before taxes it is this much&". I kindly asked her how much it would be total including taxes (my toddler was jumping on me at the moment and I didn&'t have a calculator on hand). She rudely snickered at me with a little condescending laugh before giving me the full price which I found to be pretty mean. I always feel like if people don&'t like helping others maybe they should find another job than customer service? Perhaps she would be better behind the scenes setting up furniture or something in the West house? Just a thought but who knows, maybe she was just having a bad day (I always try to give people the benefit of the doubt even if they are rude). I thanked her and asked her if she could get Gina to call me back when she&'s back in office to which Gina did. When Gina called back I double checked the total amount owed and she gave me a different price that was actually significantly lower which was pretty strange (was the other lady rude because she didn&'t know how to check properly or was she trying to get me to over pay or maybe just a mistake? Who knows). I think I do come back to buys something else in the future we will always ask for Gina to prevent from being made to feel bad again with that other lady. Gina was awesome though, she booked all of the delivery and set up on the same day for us so we would only have a one time fee for it all. When the guys came to deliver they were both extremely kind and very professional like Gina too. They had a fabulous system for set up where most of everything was put together at the wear house before coming to our home so everything was put together super fast which made it really easy with our wild one year old. They wore masks and gloves so we all felt really safe with the whole covid thing too. They saw I&'m super preggos and made sure everything was exactly where I wanted by always asking and confirming it all with me an extra amount before leaving so I wouldn&'t have to move anything which I really appreciated a lot. They were also very punctual, they called as soon as they parked to confirm and they were there at 12pm on the dot when the time frame was 12-2pm for arrival. They also did a reminder confirmation a few days ahead which was great too. They ensured to clean up all of the packaging and everything as well which was also very nice. Overall this place would be a 5 star if I didn&'t have that really bad interaction with that one lady (really no reason for her to be mean and rude like that when I was genuinely nothing but extra kind). Gina and the delivery guys were beyond amazing and I would recommend anyone looking to buy to go here because of them. Hope that other lady can find a job she enjoys or that she has better days ahead of her. We will likely be back to buy more from this place again as our family continues to grow.

The furniture they have in here is unbelievable

Arnold at Kapolei was so helpful in buying on line before we arrived and after we arrived! Joanne was great in customer Service when trying to arrange deliveries during Covid!

AJ was our sales consultant who went out of his way to help. Great experience!! 🙂

Arnold was the associate that assisted my family and I. He helped us pick out the best bed set for our growing family and we are too excited to receive them!

Easy purchase experience and AJ provided great assistance.

Excellent Service and always open to help the customer reconfigure furniture to ensure the customer will be satisfied with purchase.

This store is 2 floors full of furniture for all your needs. Beautiful patio furniture

Arnold helped me to purchase lots of furniture and the transaction was smooth. Grateful for his hospitality and will transact here again!

We went to Ashley Furniture this past fall to pick out a bedroom set. Russ helped us, and she was amazing! Super patient, bubbly and fun to work with. We ended up going back to get a few more things today, and I was pleasantly surprised that she not only remembered me but my name! Thanks, Russ! You are such a pleasure to work with. We will definitely be returning customers :)

We went to Ashley Furniture this past fall to pick out a bedroom set. Russ helped us, and she was amazing! Super patient, bubbly and fun to work with. We ended up going back to get a few more things today, and I was pleasantly surprised that she not only remembered me but my name! Thanks, Russ! You are such a pleasure to work with. We will definitely be returning customers :)

Simply amazing! You should go check them out.

AJ was really informative. Great customer service. Clean and sanitized everything right when customers got off of the couches

Ok so now i can&'t get my furniture cause No one is available..... is no one online? We paid over $20,000 in new furniture for our home and still need 4 bedroom sets, our remodeling on our house is going amazing and we would love to get our furniture soon. Originally we were told for our leather couch sets that it would be up to 8 weeks but two weeks ago the invoice said 3-4 months... this is BULLSHYT i would think someone would reach out to offer some assistance, is there no managers on line? I&'m at the point where i want all my money back and I&'ll go else where! Like most sales in Hawaii, Ashley and furniture world are no different, they will do anything and say everything to get u to buy but when u need to talk to someone NOBODY is available..... do we all understand that the flu each year kills 15,000-60,000 ppl in the US! this flu hasn&'t killed anyone in Hawaii..... ya being cautious is amazing it there should be online support available especially when I&'ve paid so much money!

Prisella was very friendly and helpful. Ask for her.

Service was excellent!!! Very helpful and laid back at the same time. Priscilla was outstanding, very attentive to my needs and even explained to me the benefits I could get being in the real estate profession.

If ur looking for anything from Ashly go to Kapolei & see AJ. I went to two different Ashly Furniture stores & it wasn't until I met AJ over the phone that I felt like someone was finally helping me. He went out of his way to give me the best price he could because the websites prices were way lower than what they had in the store & everyone else was telling me that they absolutely couldn't price match it. He cleared up that confusion really quick. He also arranged for me to pay & pick up my furniture in Salt Lake so that I didn't have to drive all the way to Kapolei from where I live in Kaneohe. Thank u AJ for all ur hard work.

If ur looking for anything from Ashly go to Kapolei & see AJ. I went to two different Ashly Furniture stores & it wasn&'t until I met AJ over the phone that I felt like someone was finally helping me. He went out of his way to give me the best price he could because the websites prices were way lower than what they had in the store & everyone else was telling me that they absolutely couldn&'t price match it. He cleared up that confusion really quick. He also arranged for me to pay & pick up my furniture in Salt Lake so that I didn&'t have to drive all the way to Kapolei from where I live in Kaneohe. Thank u AJ for all ur hard work.

If you are at the Kapolei location ask for Cameron. He’s there for the customer and we’ll help you make a great choice.

I had a great experience shopping for a dining table with Athena. She was so helpful in helping find what I needed. She went out of her way by even moving dining chairs around for me trying to find a match something that I would like. She was so patient and friendly through the entire process. What made me come back and purchase my dining table was not only for the beautiful table but because of the outstanding service I received from Athena! I look forward to coming back in the future for buying my next piece of furniture.

Ordered new couches back in September and was told they would arrive in November then was told December and now told not until January! They gave no solution on why it was taking so long all they told me is that they didn&'t t put in the order so pretty much too bad. If your spending thousands of dollars it would be nice to get reason for the delay and if I knew it would take so long to get I would&'ve ordered else where. I don&'t recommend this place it&'s probably best to take your business elsewhere

I only went into the store to buy a parking pass to use their lot this evening to park to see the Kapolri City Lights Parade which was on the road in front of the store. Lot ample parking clean well lit pleasant parking attendent. Been in the store previously had what I wanted. All was super.

Priscilla was super helpful and made sure we got exactly what we wanted and definitely made sure we got the best deal great experience!

It was way too expensive.

Had such a pleasant experience with AJ at Ashley Furniture!AJ was courteous, attentive, professional, and friendly. My sister and I were seeking out specific products and specific styles of furniture. AJ was happy to assist us and helped us find everything that we were looking for and more. AJ greeted us right away and was happy to assist us. He was not pushy at all. AJ knew the show room well on both floors. I highly recommend AJ if you are seeking out furnishings for your home. He will listen to you and find the best furnishings and style that fits your needs. I highly recommend seeing him if you have a specific style of bed, couch, chair, shelf, etc in mind. Love the store. The store is composed of multiple furniture outlets rolled into one. It&'s a one stop shop for all your furniture needs. This was much needed in the second city of Kapolei due to it being the second city, the influx of new homes being built, and Kapolei&'s tremendous growth.

Had such a pleasant experience with AJ at Ashley Furniture!AJ was courteous, attentive, professional, and friendly. My sister and I were seeking out specific products and specific styles of furniture. AJ was happy to assist us and helped us find everything that we were looking for and more. AJ greeted us right away and was happy to assist us. He was not pushy at all. AJ knew the show room well on both floors. I highly recommend AJ if you are seeking out furnishings for your home. He will listen to you and find the best furnishings and style that fits your needs. I highly recommend seeing him if you have a specific style of bed, couch, chair, shelf, etc in mind. Love the store. The store is composed of multiple furniture outlets rolled into one. It's a one stop shop for all your furniture needs. This was much needed in the second city of Kapolei due to it being the second city, the influx of new homes being built, and Kapolei's tremendous growth.

Sales Associate Cameron helpful friendly gave us time to view the many beautiful dining sets we bought a 5 pce Cimeran Dining Set. All Smiles 😊

Awesome customer service that was given by sean and a.j.. very pleased on what we puchased.

Dayna was very patient with us in selecting a bed for my daughter. She also was very knowledgeable on the different types of bed and asked my daughter lots of questions to figure out what suits her. Mahalo for an amazing service.

Amber is AMAZING! She makes sure you&'re aware of all options that might possibly fits what you&'re looking for. She took about an hour and a half with me just trying to see what&'s the cheaper/ best possibly route I should go to get the furniture I want. Her energy is amazing and genuine. HIGHLY recommend going to her when visiting this store.

AJ is by far the most helpful and informative sales associate I’ve ever came across in my life. He helped my husband and I get a beautiful sectional and was so awesome to talk to. He made our experience there enjoyable and not pushy about our decisions. If I could give AJ 10 stars I would. He’s so awesome and dope !

It&'s a little bit of a drive to this side of the island for furniture, but I promise you it&'s worth it. I&'ve already purchased two pieces from this store and the customer service has been amazing. For me personally, that extra care the workers that helped me took into making me feel comfortable with what I was purchasing made all the difference. The store itself has some great items and excellent products with prices that can vary, but again for me it&'s the one in one interaction with a level of sincerity and patience I just don&'t see in most customer service industries anymore.

Overall the store is nice, I would just suggest the Honolulu locations. My husband and I went to the Kapolei location Friday , and we&'re assisted by Priscilla. We were concerned about when delivery was and she said it was a 50/50 for Saturday but if not, then 100% Sunday. We informed her we&'d be back in the morning cause we had two options we wanted to weigh and we were confirmed that Sunday would be the 100% shipping by then. Come Saturday, we meet back and we inform her what we want to do and she states &"it&'ll be delivered Tuesday or Wednesday. We were kind of lost ( first time buying from Ashely&'s so we didn&'t know their shipping dates ) so we asked and she goes &"oh no we don&'t ship Sundays&". I asked about when she told us it would 100% be Sunday and she denied it. (I had another customer who came in Friday and back that Sat. and said she overheard that too and that&'s why she came back in) went ahead and talked to a manger, who was absolutely helpful and kind (why we gave this review higher than a 1). Priscilla then preceded to give off this &'pissed off&' look as if we got her in trouble cause she is promising dates to people that don&'t exist for a sale. Afterwards she disappeared and left us, the manager took her place and we resolved the situation. Maybe it was my experience with a certain sales floor associate, but everyone else in the store was helpful.Anyone who&'s ever worked sales know, you have to know the regulations of your store and never make empty promises to your customers. And then after being wrong, don&'t show attitude cause you had your own information for your job wrong.

Didn't find what we were looking for, but there were some nice stuff..

Got our furniture today on time as promised, our sales person,Derek Miyazaki was very helpful and pleasant,will definitely use this company again,keep up the great work!

Got our furniture today on time as promised, our sales person,Derek Miyazaki was very helpful and pleasant,will definitely use this company again,keep up the great work!

Good selection of furniture and cordial staff.

AJ was great. Super knowledge about everything and extremely helpful

Warren was so helpful and awesome! Highly recommend the Kapolei store for great products and customer service.

We recently relocated to Oahu from California and needed to Furnish my WHOLE house and two months ago I walked into Ashley's Kapolei and had the pleasure of meeting PRISCILLA WASSMAN one of the Sales Associates there. WOW!!! I'm at loss for words to fully express our experience and I hope I do justice to her EXCELLENT customer service! Not only was she very helpful but I GREATLY appreciated the fact that she didn't make me feel like "just another sales commission." She was very patient as my husband and I were going back and forth trying to settle what we really wanted. We had her full attention, she was very knowledgeable about the store products, and she went the extra mile to find what we really wanted. Took personal interest in the vibe we were trying to create for our home. THREE MONTHS LATER we are almost done furnishing our WHOLE HOUSE from Ashley's Kapolei and we are SO EXCITED about EVERY single item we purchased. I also wanted to acknowledge GINA TUPULUA, the Store Manager, WHAT A BEAUTIFUL SOUL, and it reflects in the service of her Team towards their Customers!!! A GREAT BIG MAHALO TO PRISCILLA WASSMAN AND GINA TUPULUA AND THE WHOLE ASHLEY KAPOLEI TEAM FOR MAKING OUR MOVE BACK TO HAWAII TRULY FEEL LIKE WE'VE COME HOME!

We recently relocated to Oahu from California and needed to Furnish my WHOLE house and two months ago I walked into Ashley&'s Kapolei and had the pleasure of meeting PRISCILLA WASSMAN one of the Sales Associates there. WOW!!! I&'m at loss for words to fully express our experience and I hope I do justice to her EXCELLENT customer service! Not only was she very helpful but I GREATLY appreciated the fact that she didn&'t make me feel like &"just another sales commission.&" She was very patient as my husband and I were going back and forth trying to settle what we really wanted. We had her full attention, she was very knowledgeable about the store products, and she went the extra mile to find what we really wanted. Took personal interest in the vibe we were trying to create for our home. THREE MONTHS LATER we are almost done furnishing our WHOLE HOUSE from Ashley&'s Kapolei and we are SO EXCITED about EVERY single item we purchased. I also wanted to acknowledge GINA TUPULUA, the Store Manager, WHAT A BEAUTIFUL SOUL, and it reflects in the service of her Team towards their Customers!!! A GREAT BIG MAHALO TO PRISCILLA WASSMAN AND GINA TUPULUA AND THE WHOLE ASHLEY KAPOLEI TEAM FOR MAKING OUR MOVE BACK TO HAWAII TRULY FEEL LIKE WE&'VE COME HOME!

They do what they say they will do. Roger at Ward homestore is also great.

I pound a good price of one singer bed

Just left there and great staff, Cameron, and great experience!

Ask for the lady named Russ at the Kapolei store - friendly, helpful, above and beyond service!

It's ok. I didnt like the fact that I purchased from Kapolei Store and pick up is at Salt Lake. Why have a store here and we still need to travel to pick up. It'll cost $125.00 for delivery or $35.00 for Salt Lake warehouse to deliver to Kapolei. I think I'm going to cancel my purchase. There should be signage letting consumers know before they purchase.

Great customer service!

Good store and nice shopping experience.

Nice friendly sales people

Warren was very helpful and kind. He made it very easy to get what we wanted, and quick.

Russ was amazing! Great location, service and cookies! We felt very hovered over and pressured at the other location so we are happy we purchased at kapolei

Russ was amazing! Great location, service and cookies! We felt very hovered over and pressured at the other location so we are happy we purchased at kapolei

Spoke with Jonathan Bailor and he answered all my questions and gave me a good bit of advice. Ended up doing the whole room with no regrets! Go see him. Top service.