Ashley Store | Idaho Falls, ID 83401

Great experience. Everyone was knowledgeable and friendly.

Friendly service!!

My family had a positive experience with Ashley Furniture in Idaho Falls. Ryan was phenomenal! He is knowledgeable, patient and genuine. Ryan made us life time Ashley customers. We are so excited for our delivery.

Sales representative was very informative! Thank You!

Extremely satisfied!!

I appreciate Information given and my sales person was not pushy.

I went in to replace one chair from a dining set that I had purchased from Ashley’s 2 years ago. A guest had broken a chair leg. Within minutes, Chantel located another in the warehouse and had the crew assemble it. Great service and she is a credit to your establishment

I went to Ashley's Store with very little hope at finding the perfect lamps for my home. As expected they had nothing that I was looking for, just as I was about to leave the salesman said "why don't you breeze thru or computer before you go". Not 5 minutes into looking there was exactly what I wanted and at half the cost I expected to pay. "I'll be back" for more when needed.

It was very easy to order the chairs we had found online on their website. Great help and service.

Quick, easy and knowledgeable. Can't wait for my new bedroom set.

Great service. Great product. So excited for it to get here. Really good prices.

Ryan was a great help and worked diligently with us for our furniture needs

Helpful sales person. Selection was great. Prices are very reasonable.

Chantel was great! Excited to get our furniture

Ryan was very helpful and we loved the selection and displays. Its a fun store to walk through and get ideas for our home.

Robert located in Idaho Falls worked very hard in meeting an advertised special matching all parameters of the special to my full satisfaction earning ⭐️⭐️⭐️⭐️⭐️ rating

Trish was phenomenal! She helped us with our kids, was concerned with time, and was able to reverse well when we decided at the end to change colors. Very pleased with her service to our family.

Our experience was wonderful.

My seat cushions on my sectional were sagging pretty good so I called to get them replaced and they took care of me right away! They knew just what I needed and ordered them in only a few minutes. I’m thankful I didn’t have to buy an entire new sofa just a few cushion inserts. Great customer service. They were super kind and great to work with

Ashley store has been so generous with us. They have literally donated thousands of dollars of furniture to make our libraries beautiful and inviting. I’ve bought furniture from other local places that looked good, but fell apart within the year. The furniture we have is holding up extremely well even with commercial use. Shelby had a gift for design and knows just what would make an area both beautiful and functional. Thanks Ashley Store for all that you’ve done to support us!!!

Good customer service I worked with Devin he was very helpful& knowledgeable about the product. No pressure let me look & answered all my questions. Excited to get my furniture!

I worked with the sales associate named Trish Harris. She is a very knowledgeable and conscientious person. She's not pushy and she listens to what you want. If you go into the store I would definitely ask for her to help you. Always remember these sales associates work on commission and she definitely earned hers.

We got the help we needed to buy a brand new couch! Now we are just waiting for it to get to our house! Score could changed based on delivery

Great selection. Great customer service. No complaints with them or the products.

Found a couch we loved and also gave us the best price out of all other retailers.

Great service! Ryan was exceptionally helpful in placing our order and explaining financing and delivery options. When he found out we were new to the area, he went above and beyond and gave us recommendations for local restaurants. We found exactly what we were looking for at Ashley!

They helped me the minute I walked in the store. She answered all my questions. I'm definitely interested and will be going back.

Wonderful customer service.

Furniture is beautiful. The delivery guys were awesome and Chauntel is awesome coworkers wit

We had wonderful service at Ashley’s. Everyone was very helpful:)

Amazing service Devin was amazing helped out and answered all of the questions that I wanted to ask! Was very fast efficient offered me all the promotions and sale incentives. Went over plans with me on the credit. Got me loaded with the item that was in stock and on my way in less than a half an hour. Amazing customer service and wonderful to work with.! I'll add a photo once I have all three since they had to transfer a few items. Always a pleasure working with these guys.

They always are very helpful

Great service! Devin was so kind and patient! He definitely knew his stuff and gave us so much information and help! We had a great experience! 👍😃

Devin was extremely helpful and knowledgeable. He made our experience of picking out furniture for new build both enjoyable and less stressful. If items were not on the floor Devin was able to quickly and seamlessly find them online Thanks!!

Ashley sales people are always so kind an helpful. We won’t shop anywhere else for our furniture. Chris & Kathy Stohl

Great salesman knows the furniture industry, delivery was on time, only thing we have to wait until October to get some of the items , other than that great service !

Friendly staff, both over the phone and in-store; I was looking for a couch, and all of my questions were answered in a professional way! Definitely looking into buying more furniture from Ashley!!

Came here to buy a mattress and had a great experience. We were helped by Trish and she was amazing. She was great to talk to and had a great personality. She helped us find a matress that not only was very comfortable, but within our price range. She was able to answer all of our questions and concerns.

They were very friendly and helpful in finding what we were looking for. They packaged things in the truck so not to get damaged.

Friendly service! Very helpful.

we really enjoyed the atmosphere of the store. the sales person stood back and let us find the pieces we liked and only then would he come answer our questions. some stores are like being at a car lot where they are all over you, and that’s not what we like. we found our pieces that we liked , bought them and they were delivered without a problem. i would definitely recommend this store to anyone i know.!!

I absolutely love Ashley’s Furniture and their sales staff. This is the second time I’ve bought an entire house of furniture through Ashley’s, back in 2019 due to a house fire I bought a 5,000 square ft home full of furniture and again yesterday we bought an entire house full of furniture because of selling our cabin in Island Park. Anyway, the salesman Devin was awesome and he gave us some great deals. If you need to furnish your entire home I highly recommend Ashley Furniture. Or just a bedroom or living room or dining room go to Ashley’s on First street and ask for Devin, he knows his furniture

Great help from sales associate.

Very professional and so nice and knowledgeable will give better review after I get the chair and table

Great service , very personable. Made me feel very comfortable no pressure at all.

Everyone was very helpful and friendly. Enjoyed shopping there.

Great furniture shopping experience at the Ashley store in Idaho Falls. The store was easy to locate with tons of parking. Inside was spotless and well stocked. Though the entire team was helpful, our purchase process is now better informed because of the time and expertise that Ryan, especially, shared during our visit there.

Robert was great to work with. Got us exactly what we wanted at a reasonable price. Great place, with nice people.

Shelby helped me with my purchase, so very kind and helpful!

Great customer service and a friendly team

We have bought several pieces of furniture and all of our experiences have been great! Knowledgeable, no pressure sales people and the prices and quality are why we keep coming back!

Extremely helpful

Ryan was great to work with and got us a good deal on what we came in looking for.

Sales Associate Ryan Mullins is an excellent representative for the living room seating arrangement division of the Idaho Falls Ashley's Furniture store. His down to earth advice and thorough knowledge of the furniture function, amenities, and set comparisons. This provided an easier decision and quicker purchasing process for us. We strongly recommend Ryan if you're shopping for a couch and/or loveseat.

The sales team are great to work with and have a good selection of furniture!

Tricia was our sales associate. She is knowledgeable and was able to get us the items we wanted for our living room. She even helped us with some decorating tips. I would highly recommend her to help you with any of your furniture/renovation projects. Mike and Cindy Perretta

Ashley treated us really great we’ve bought several pieces from them for our personal home and our BNB.

Very friendly - Trish was able to get the answers to all my questions. She suggested I try a purple pillow to go with my new purple mattress.. I didn’t know they made purple pillows. It’s turned out to be the best pillow I’ve ever used. I can’t wait to get my new mattress!

Paul always take care of me and have good furniture at good prices.

Devin is awesome. He helped me every time I walked in the door, which was a lot. He was actually a salesman with great customer service. He had so much knowledge on the product and helped me through the buying process. He was so good that I ended up buying everything through Ashley and more than I had actually planned to buy. Great experience!

i love ashley outlet and he help me a lot .. very good service

Staff was friendly and helpful. Had the mattress I wanted at the price that was reasonable.

Shawna and associates were so great to work with and extremely helpful in getting us the best prices! I would definitely recommend their services and will be a return customer based on my experience.

Very professional.

Trish was one of the best associates I’ve ever met. So helpful and knowledgeable. Great experience! Thanks Trish

Great service experience from sales to delivery team!

Hands down best employee. Amazing customer service and took her time making sure to get what would work for me.

Staff always helpful, but not pushy. Quality of furniture outstanding

It took me a few months searching multiple stores for a couch that I really loved, Devin helped us find a couch very quickly, he was very patient and we found a couch that we really like and within our budget!

Good selection and service, but way overpriced. Even the outlet store that sells marked down and discontinued items is twice as much as anywhere else.

Customer Service top notch, from Dan with scheduling to delivery by Trevor and Phil. Really appreciate their attentiveness to handling each furniture piece, placement and explanations with remotes. On time delivery was also a plus. Thank you Ashley Furniture, the pieces purchased are gorgeous.

Excellent service and staff!!!

Trish was attentive and very helpful.

Shauna was very helpful in helping find options for two pieces of furniture. Helpful but not pushy at all. Our items will be in quickly. Great experience overall.

I have purchased furniture from this location twice and each time was pleasant! The delivery team is always polite and ensures everything it set up and ready!

Wonderful service by Paul and Ryan. We will continue to purchase furniture at this store.

Friendly and prompt service. Matched online sale prices. Super helpful sales associate.

Super great experience at this Ashley store!

The sales team was amazing! Moved mountains to help make our purchase and pick up happen all in 1 day. Definitely will send our family and friends their way! Thank you Ashley Furniture Idaho Falls store!!!

Very nice experience and purchased the perfect couch for our new home! Thank you Chantel for your help!

We had a great experience purchasing a new recliner for our home. Devin Fuller was helpful and very accommodating. We’ve purchased our living room furniture and our dining room set at Ashley and we have been pleased with each experience. The guys working the back room were helpful and kind as well. They brought the chair out onto the floor for us to see since it was a new arrival.

Everyone was helpful and knowledgeable! Will definitely be shopping with them again!

Love Atchley furniture store in Idaho Falls. Great selection you can't beat the help. They take the time to get you the right furniture or get it ordered. SHAUNA Helped us this last order and she went the extra mile to help us. All the help over the years have been great. I give the store 5 stars.

Trish was more than helpful in purchasing furniture for a new build cabin

Excellent service from Ryan. Very friendly folks who listen.

We moved to Idaho falls 6 years ago one of the first places we visited for furniture was Ashley 's our experience was very pleasant and our sales person was Devon he was very helpful and knowledgeable and one that really showed he cared for our needs and wants were,we have been back several times since and have purchased many other things

Excellent customer service from selection of furniture pieces to Mike who stayed in contact regarding delivery. The crew who brought the furniture were efficient and meticulous in handling each piece. Thank you to all.

It is always a great pleasure to work with Ashley Furniture. I know every time I am in need of furniture I am treated like family.

The team at the Ashely store is the best!! Always take care of you and provide awesome service!

Always great to work with!

Salesman was great to deal with overall excellence.

Trish was wonderful to work with. She helped us decide what to purchase and went the extra mile to make things work. . We appreciated having our furniture delivered. And will consider Trish with Ashley Furniture Idaho Falls for future home furniture purchases.

Devin was awesome and upfront. We have a nice bed now and are sleeping lots better.

Our sales person Devin was amazing and answered all of our questions. We felt thoroughly taken care of and had a great experience buying our new furniture.

amazing customer service, very pleased with my product. a few hiccups but was resolved quickly.

Very nice and professional. And they have the best selection of couches in town!

Had plans on buying a king bedroom set today from the Ashley store. I was the only customer in the store. I wondered thru the store looking from front to back, side to side. A salesperson never greeted or acknowledged me the whole time. I observe 6 people at the sales counter. None of them looked my way. I stopped at the front doors for a few minutes and waited. Still no acknowledgement. Decided to leave and take my business elsewhere. Once out in the parking lot, I called the Ashley Store and spoke to a nice lady. I explained what happened and said I was going to Blackers Furniture for my purchases now. I guess it's true, Customer service is truly not here anymore. I won't be back to Ashley Furniture, they don't want my business.

Great customer service as well as selections to choose from. Devin is fabulous!

We have purchased several things from Ashley (a couch, a sectional and now a dining table and chairs). Ryan Mullins is our go-to guy. He is super knowledgeable and friendly. He is happy to help you make a selection or just let you browse. When we were looking for the new dining table and chairs, we showed him pictures of where it would be going, and he helped us pick the perfect one. He not only knows everything about their inventory, but knows what questions to ask if you want his help in making a choice. They delivered it yesterday, and it looks even better than we anticipated.

Friendly sales staff, good selection

Ryan made my out of state move easier

Sales staff were excellent. I was greeted at the door and was very pleased with the sales associate. I was shown a great variety if products that I was looking for. We love the artwork that we chose!!

The lady that helped us out was awesome. Made sure to explain all of our financing options with purchasing a couch. She helped us find the right plan and all was good.

Great experience

Thank you Trish for all your help. Great customer service!

The service was super nice. They answered all of our questions and helped us out. They were super quick to help us and find what we needed in our budget.

We worked with Ryan, and he was so patient and amazing to our family as we made a pretty big purchase! Forever grateful.

Devin has been extremely helpful via email & in person. We are extremely happy with our choices and customer service! Highly recommend

I highly recommend Trish from Ashley HomeStore here in Idaho Falls. Trish greeted me with a smile and was very helpful with all of my home furniture needs. Along with Trish all of the other staff were very kind and helpful.

Walked in to a friendly environment. Immediately I was assisted by Devin. He was friendly, knowledgeable about the furniture I wanted, and offered to loan me a bed frame while I wait for my new one. This is customer service. Thank you!

We know the store closes at 7:00 but thanks to Trish she was able to help us out with the mattress that we were looking for and at the right price.

Trish was consicise, helpful, and beyond kind. She was very instrumental in us ultimately choosing Ashley Home Store, and a result, we would come back in the future.

Chantel was awesome! We had a great shopping experience at Ashley Furniture.

What a great selection of furniture! Trish was so helpful and such a pleasure to work with! I will definitely be going back for future purchases.

Very helpful!

Devin was our salesman during our furniture purchase. He was professional, knew his products and specifications and was not pushy at all. I have to admit, it was an absolute pleasure shopping at Ashley. I can’t thank Devin enough for his understanding ( He stayed with us almost an hour past closing) and expertise. Five stars all the way! Thanks again Devin!!! Ty & Kim

I stopped by Ashley Furniture to see what they had for living room tables. I was greeted immediately by Trish. She told me about their sales then let me wander the store. Later she found me by a living room set. She showed me a few features, checked for additional pieces and gave me a more than reasonable quote for a group of tables. I decided to buy 3 tables and we completed my transaction smoothly. Trish was friendly, knowledgeable and efficient without being pushy or applying pressure. I’m glad I stopped at Ashley Furniture and I look forward to the delivery of my new furniture.

I love it so much, Trish was very nice and kind to us. 🩷

The entire team at Ashley was professional, engaging and responsive to our needs. Ryan did a great job in helping us select a new oversized recliner and mattress. He was knowledgeable about each product and patient with our questions throughout our decision process. The store was very clean and well organized. Very inviting. We continue to be a repeat customer and have always been extremely happy with the service and quality products we purchase from Ashley

We were not looking forward to couch shopping because we had very specific requirements that a lot of other stores weren’t able to meet. Trish helped us a ton and got us exactly what we wanted while helping us to not feel stressed during the process at all. I feel very at ease and happy with our purchase and choice.

Would be happy to give five stars but item on the floor we wanted to buy wasn’t available because it was a floor model. We have to wait 4 to 6 weeks.

Everyone at the store was extremely helpful. Ryan was amazing at helping me find the table I wanted and getting me a good deal on it.

Great to work with while shopping, and prices were really good. Would shop at Ashley again.😀

They lady that helped us was very nice and very up front about her not working there very long the only down fall I have with Ashley's is we had to oder my daughters bed and the delivery was gonna cost almost as much as the bedframe was

They helped me get the best bed for the price I needed. The staff was very friendly and helpful! Awesome store I will definitely go back!

Great experience! Didn’t feel rushed or too pressured. Ryan answered all our questions and was very knowledgeable about the furniture and different pieces located throughout the store. We will definitely go back if we need anything else!

We were greeted at the door by Trish who was very friendly. We told her what we were looking for and our price range. They had an awesome sale going on and we were able to stay right at our price range. It was an awesome experience and we'll be coming back in the future.

Sales lady was nice. I owned a furniture store and I was lied to about not being able to sell me a recliner on the floor. I was told what appeared to me to be a lie and yet they sold me one off the floor anyway but not the one we really wanted! Don’t recommend Ashley at this time. Use local furniture stores instead.

is a teacher Mucha at Chantelle Ramos did a beautiful job. It sold us a bunch of furniture that that we love

Great experience, very friendly, and were very patient with our little zoo of kids. Chantel was awesome help. 👍👍

Even though they couldn’t help me with a replacement part they helped me find what I needed

Shauna Cameron was a pleasure to work with. She was knowledgeable about the mattresses and adjustable frames. When she was polite and happy to see us. I would recommend taking to Shauna when you go to Ashley in Idaho Falls.

I love love love my table, I’ve been looking for over two years and I’m picky. So I’m really happy with what I got, I wish there were more options for matching chairs. I also don’t agree that the chairs are priced pretty high and individually… yet you have to buy a minimum of two. It should be two for a cheaper price or able to buy one. All the staff were polite with us and we were lucky, everything was in stock but one item so we went home with what we wanted.

Very professional. Well informed. Met and exceeded our expectations and not pushy. We were in because of the information and confidence about the product. Grateful

No help nothing they could do will never purchase from Ashley again

Ryan is great to work with. I was on the fence between two different sets but he was patient and helpful throughout the process.

Ask for Ryan. He was awesome. Very knowledgeable about what they have. And he isn’t pushy at all. Made the whole experience amazing.

If I could give everyone at Ashley 10 stars I would! Devin has been so helpful in helping me return what didn’t work and replacing it with what works! I’m my deliveries, Jace and Shawn were so amazing! Not only did they deliver and set up my sectional, they moved other furniture to make my room work! They were kind and very careful with the delivery! Kudos to Ashley Furniture! 👍❤️

Thanks. Very pleasing transaction.

I had so many questions and Ryan spent a lot of time trouble shooting with me. Couldn't be more grateful for all his help

We had the best experience at Ashley. Chantel was very helpful in helping to coordinate furniture and adding accessories. Very thoroughly explained the pros and cons of each piece and took time to answer any questions we had.

Service/knowledge sales associate provided was outstanding! Great outgoing personality!

Just because I wasn't dressed like a millionaire doesn't mean I shouldn't get the same customer service. I went into the establishment to purchase a mattress. After waiting for roughly 10 minutes, someone approached me to offer service. Granted, that doesn't seem like a long time, but the store wasn't busy. Also, other customers who arrived after myself were taken care of before me. After talking to the salesperson for a while, I had the choice between two mattresses. Before I had made my choice, the salesperson told me they needed to take care of something and would be right back. After waiting for what seemed to be about 15 minutes, I decided to leave. (THE BEST PART) Leaving the store, I noticed the salesperson sitting on a couch using their phone, for who knows what. Also, some other very nice salespeople sitting on another couch then asked me at the last moment if I'd been helped or needed anything. I told them no. I'll go elsewhere. I told them the name of the original salesperson, hoping something changes. But the more I thought about it, all of them needed to take responsibility for a lost sale and terrible customer service.

Sales Rep was helpful and had several options for me to choose from, so it was great.

I found what I was looking for quickly, the salesperson was able to get me a better price than it was listed for. That always makes me happy. I would have liked to have taken it home that day but was told they don’t stock most things and would have to have it shipped to the store. Luckily it was only supposed to take a couple or 3 weeks to arrive, but it was here in 6 days. They promptly let me know it was here and set up a time for me to pick it up.

Everyone was very nice, Devin was super helpful and friendly. Provided us space to browse without feeling pressure. A wonderful experience

Beautiful furniture, excellent sales staff!

Both salespersons with whom we worked (in the purchase of a coffee table and an end table) were very helpful. UPDATE…A number of weeks after purchasing the coffee table and end table, we returned to the Ashley store in Idaho Falls and bought 3 more items of furniture. Our salesperson, Trish, was very helpful and patient as we deliberated about options.

Okay first thing: Ryan Mullins helped us and he is beyond wonderful. We had so many questions, looked at so many couches before deciding, and had our toddler to handle throughout. Despite all that, Ryan was patient, kind, and addressed every concern we had. We ended up with a couch we’re really happy with at a really manageable price. PLUS a really decent warranty that they handle in-house (very cool because third party warranties can be a nightmare). We’d been couch shopping all day and were tired of it - I’m so glad we made one more stop here! Highly recommend :)

They were wonderful from the shopping and purchasing to the delivery experience. They were always available for questions and took great care of us

Excellent selection and service! If they don't have exactly what you are looking for they will find it and order it. Danny and Ryan have been great to work with!

We weren't really sure what we wanted, But Ryan did an amazing job of paying attention to what we did and didn't like, and helped us find an amazing couch that we loved, and met our restricted space requirements.

It was amazing our experience was great had lots of help! Our salesperson Chantel Ramos was the best! Couldn’t say enough of the great time I had picking out furniture! Such a great choice! Can’t wait to come back and shop for the rest of my home! Thank you for the all your help and making it so great Chantel!!

Salespeople were helpful but not following us around. We liked the chance to look by ourselves. After we found what we wanted they were awesome.

We were looking for a set of barstools to sit at our kitchen island. During a trip to Salt Lake, we stopped in to the Ashley store there and found exactly what we were looking for. Unfortunately, the store there did not have them in stock, and the local warehouse was closed the day we were in town. After speaking with the salesman there, we elected to go to our Idaho Falls Ashley store and order the items there. Keep in mind, we already knew what we wanted and were ready to order. I phoned the Idaho Falls store on a Monday afternoon and asked the saleswoman two easy questions: Is it possible to order just three stools (because they were being sold in a two-pack), and was there any advantage to ordering for store pickup as opposed to shipping straight to my home. The saleswoman then proceeded to give me a sales pitch about their white glove store pickup, told me about this fabulous sale they were having on couches, etc. All of this was a waste of time as I had already told her what I wanted. Then she said she was having computer problems and was going to place me on hold while she moved to another computer. The second computer was also having problems and she asked if she could call me back. I assumed this meant within a few minutes, or at latest the next day. She never called back. The next evening, I found the exact same bar stools on T@rget's website for $60 less per set, with free expedited shipping and a much better return policy. This is the 3rd time I've been snubbed at this store. I'm glad they are doing so well and don't need my business as I won't be shopping there ever.

Good selection, allowed time to try different furniture without feeling pressured.

The furniture availability at Ashley, plus the great staff, makes this THE furniture store to shop at!

Very quick to confirm my order, and explained the process of ordering and receiving very well in the voicemail! I thought it was a spam call so I didn’t answer! My mistake! Thank you for the quick confirmation and explaining the entire process for me! I’m so excited to receive my order!

The staff at Ashley Idaho Falls was amazing. I struggled to find a clearance chair, I found it on their Facebook page, I reached out in hopes and they were great! Devon coordinated shipping to ensure I had the chair I needed. Thank you! Looking forward to our complete living room!

Both the folks at the Home Store and the Outlet were amazingly helpful and went out of their way to help me find exactly what I needed. 10/10!

Trish was an amazing sales lady. We were looking for a sleeper sofa, and she helped search the store and website over to help us find what we wanted. She got the price knocked down to save us money. Five stars to Trish for being the right kind of sales lady. She wasn't pushy. She helped us compare material and looks with great insight. She was patient with the back and forth. She crunched numbers to see how low she could get the price. We are happy customers!

Very helpful. Looked up past purchase to help me select new mattress.

Devin was fantastic!!

Great service, good prices.

Very friendly and I enjoyed the quick response I was given. Thank you so much for helping me find the perfect chair for my mom

Ryan was great! Answered all of our questions and really knowledgeable about all the product.

Ryan was super helpful helping us find a sectional in our price range! Great customer service and really affordable furniture

Welcomed as we walked in the door. Gave us some needed information about a product we were interested in. We went away with smiles on our faces. Would definitely visit their store if we need furniture.

We appreciated the opportunity to browse the beautiful furniture and be guided in our purchases from the very knowledgeable staff at Ashley’s. They have always been the best in the business!!

IMO, has the best selection/variety in Idaho Falls. Everyone that worked there was very friendly and knowledgeable. Had a genuinely good experience.

Attentive staff that are friendly and knowledgeable, wide variety of styles and options. Was impressed and grateful for their help and assistance.

We love Ashley Furniture they have the best customer service. Paul and Shelby are great!

Very knowledgeable and helpful team.

Chantel was the perfect salesperson for us! She was friendly, not pushy, and we felt like she was on our side! She was informative and practical, and just overall we felt like we were family before we left!

Great selection, price and very helpful staff.

Ashley Furniture in Idaho Falls pleasantly surprised me! They were prompt in their replies to my calls. They definitely followed through the process of a request to honor a warranty. I would readily recommend their store and employees to friends and family!

Excellent customer service. My wife and myself are definitely satisfied. We can say for certain that this is our new place to go for any furniture needs

Really good !

Devin is great to work with. He gets 5 stars. I have spent so much money there in the last 3 years. You would think you could make exception for the delivery fees for repeat customers.

We made our first purchase at Ashley Home Furniture last week and we are so glad that we did! I had never been in the store before and I was impressed at how much inventory they had and the size of the warehouse. We worked with Ryan and he was very knowledgeable and helpful. I was pretty indecisive and took quite a while to make up my mind. Ryan was very patient and measured each bit of the sectional to help me decide which pieces I would want to order and how I would want to configure it. He looked at pictures of our family room on my phone to help me decide what would look best. I had found the exact sectional on another website online for a much cheaper price, but they were able to work with me on the price point and I’m glad I was able to shop local and have real actual people there to help if issues arise (we bought the in-house 5 year care warranty). I am sure anybody could find any type of sofa they need or want at the store! I highly recommend it!

Great customer service! Thank you for helping me find my couch.

The sales person was really helpful. He helped me find just what I wanted and the price was very reasonable.

Knowledgeable, simple,fast

They are always great to work with!

i was looking for a corner tv stand and they took their time to find it in their inventory for me, sure enough they found it the only one they had at one of their stores. i can’t think of the guys name that worked with me over the phone he was easy to work with. let’s say i’ll shop here again when i’m needing a new couch or tables!

Ashley has great options and pricing in home furnishings and Ryan was very helpful. I would highly recommend them!

Excellent service and patience with the many questions we had. We will definitely coming back for future furniture purchases.

Shelby and her manager were great in helping us get the couch we wanted. Definitely recommend Ashley and their staff.

Very pleasant and helpful. They were not pushy. Gave me better prices than online. Very happy.

Great customer service and very knowledgeable sales people. Shelby was AMAZING!

Great help great place to buy furniture

Very helpful, even after leaving the store they continued looking for items for me and found what I needed. So wonderful to work with

Always a great experience! And the service down the road is always appreciated.

Ryan was a great salesman. He took the time to educate me on the different types of Temperpedic mattresses and the smart bases they have. Ryan even matched a competitor’s offer. Great customer service is why I keep going back to Ashley’s.

Devon was great and super friendly to work with.

Shauna was very helpful in my quest to find a power reclining sofa!! Found what I wanted with her help, and I bought it.

Great store and great deals! Always have had a good experience dealing with Paul and his staff.

Great follow through to let us know what the status was when it would be delivered.

Ryan was very informative when we came in to look at mattresses. And again on the phone when I placed an order.

Great service, not generally crowded and you’ll have a worker with you to answer any questions. They allow you to buy portions of sectionals to customize your space, which is nice.

Greate people greate prices

Ryan Mullins helped us pick a great couch very quickly and was super helpful. Nice selection as well.

Devin went above and beyond for us and what we wanted for our basement family room. Could not be more pleased.

This place is awesome. Love the people and they really help.

So kind, went out of their way to serve and fulfill my needs. Highly recommend, the staff was amazing and easy to work with. Huge selection, highly recommend.

Very helpful in finding exactly what we wanted. Friendly staff and quality customer service. Prices are good too!

I’ve spent a lot of time avoiding furniture stores but Ashley’s was the cure to that and helped me get the bed I needed.

Our salesman was very helpful & knowledgeable. He’s going the extra mile by trying to get our furniture on the next truck delivery. Was very impressed with him

Great place love the customer service

Devin was great to work with as usual. No pressure and very knowledgeable.

Helpful and courteous. Remembered our prior visits. We will go back.

Trish is Awesome

They were knowledgeable and helpful with all of our different questions and gave us time and space while we were deciding.

They know how to take care of the customers thank you for making the experience easy. Chantel was a great help I'm sure we will enjoy our new furniture.

Start to finish the team at Ashley made the selection process easy. I never felt pressure to buy more than I wanted, I was given answers to my questions and presented with options. Financing went smoothly, and my new couch and love seat will be delivered in a week or two. Thank you Devin for taking care of me when I walked in.

Went into Ashley looking for a power recliner and they had just what I was looking for.

Always amazing!!!

Danny was very helpful and courteous. Got an exceptional price on the pieces I ordered. I will definitely go to him the next time I'm in the market for furniture!

Came in looking for a recliner because I am going to have a surgery. Met a wonderful sales person (I forgot her name.). She was knowledgeable, made a couple suggestions and then gave me time to look around. When I came back, a young lady who was shadowing her stepped right up and asked if we had made a choice. We did… it was Ashley!

Ryan was so helpful in picking out our new furniture! He had great suggestions and a great eye for color schemes. The staff was all super friendly and helpful and we got an amazing deal on a lot of furniture! Thank you!

Ryan was great and you had exactly what I was looking for so it was a super easy transaction over the phone. Keeping my fingers crossed that I love it when I see it

The salesman, Danny Cruz, was very patient with me and answered all of my questions. I will definitely shop there again.

We will be coming back again. Very satisfied with the customer service. Good quality. Good prices.

Very friendly and helpful

Great customer service

Ashley Furniture is very easy to work with. Happy with our purchases. Quality furniture and very helpful workers

Great service and delivery to our remote location!

Ashley’s furniture raises the bar for a furniture store in this area. Huge showrooms, impeccable style, and friendly staff. Our sales representative is Chantel, not only is she extremely helpful and knowledgeable she is beautiful. They have so much selection that it is fun to just browse the showroom, and we always end up seeing something new and fun. Also they sell quality furniture so we know that what we buy from them not only looks good but is high quality and will last a long time."

Excellent and helpful service!

Devin, was very welcoming and helped me fine the right piece of furniture for my home. I appreciate not to be pressured, and getting all the information to ponder, if it is the right fit.

Repeat customer of Ashley furniture for many years. Most recent purchase(s) of 2 couches was a breeze after finding what I wanted online, Idaho Falls store ordering for me, and ship-to-store was faster than expected. Couches are beautiful (Dandrea), sturdy, and I love all the accent pillows that come with most Ashley couches.👍 Thank you Devin and Jeremy for answering my questions and friendly customer service!

Knew exactly what I wanted, Danny helped, gave me a great deal. No muss no fuss.

Our salesperson was great and very knowledgeable. We will come back again!

Devin has been my go to salesman for a couple of years now. He is amazing and so very helpful. Prices are fantastic as well. Just an all around great experience!

Awesome customer service! Great quality furniture and products.

Great selection of choices and very great to work with. They weren’t pushy at all but very interested in what we wanted and wanted it for us. 10/10

Devin at Ashley Furniture in Idaho Falls is amazing to work with. We have dealt with them for the past 20 years, and they have always had excellent customer service, and the best prices in town!

Got my furniture nearly a year ago and still waiting on fixes I requested December of 2022. No one answers in any of the departments I call and if they do they tell me they will look into that and call me back and I have NEVER gotten that call back. (Owner reply below says call us and ask for owner” well no one answers ever so how am I suppose to do that. I have called 5 times today pushing numbers to talk to any department and have spoke with no one.) Sure their furniture is nice but if you Decide to buy with them, you better hope you don’t have any issues or repairs needed because it won’t happen. Got a couch from furniture row the same time for our basement, had an issue and they came and fixed/replaced the piece in less than a week.. Id take your business elsewhere!

Chantelle gave me immediate help with my purchase and found a salesman to help with getting the item to my car. Fast, helpful and friendly service.

Chantel is amazing to work with. She is friendly , helpful and does not pressure you in any way, which makes the experience more positive and fun. She take the time to know your style and helps you find items that may work better, but are not on the showroom floor. I highly recommend Ashley’s Home furnishings as it has always been high quality furniture that last for years.

The staff was very friendly and helpful. We told them what we were looking for and they showed us options in store and through their kiosk. One employee also entertained our son while we were discussing options with another employee. Great service.

The sales people were very friendly and helpful.

This was a phone order and it was handled with ease.

Very accommodating and friendly. We are return customers because of the excellent service, and reasonable prices. Thank you.

Ryan was so helpful, had great suggestions and gave us such good deals! We will be back!

Great service! Everyone was helpful and we got a good deal!!

I found exactly what I wanted, excellent customer service, quick transaction.

Chantel and Paul were great to work with! The quality of the furniture is outstanding. I will definitely be back.

Danny, Did a great job of answering questions and we are excited for our new purchase!

I placed an order for a sofa yesterday over the phone. Devin was so helpful and bright — he was able to help me quickly and got the sofa and ottoman down to a great price! He was super transparent about delivery. I’m hoping everything goes well, but they assured me that if anything goes wrong they’ll take care of it. I appreciate the help!

We had a great gentleman that helped us and showed us right to the mattress let us test them out gave us information on each one seen what he had in stock and we walked out with the one we wanted fast easy simple

Everyone is so kinda and we got a Greer deal!! Thank you guys! My house is mostly Ashley furniture! Great quality

Paul and his team are great to do business with. They do well at keeping the customer informed when items get ordered and do their best to create a good customer experience.

The store was well kept, chantel was wonderful to work with i was very very happy with the whole process i will be returning. Thanks

I had initially left a one star, but the store manager (Matt) really made sure we got taken care of and fix our problem. The owner and him are both very generous and easy to work with.

We were shopping for nursing chairs and got to have a good look at all our options. Daniel did a great job explaining our options and we were able to purchase a swiveling recliner with the perfect payment plan for us!

Both Ryan and Paul were fantastic to work with and looking forward to having the furniture delivered and seeing it in the home

Very friendly staff. They listen to your needs. They even offer a Veterans discount!! I’ll shop there again just because they honor those who’ve served.

We had been to four furniture stores in the area and Ashley’s came in as the lowest and most comfortable sofa and love seat. We are very happy. We will return here for our other furniture needs.

Ashley Furniture is the best furniture store in Idaho Falls for sure. Their service was great. I had a really great explanation on the furniture. I bought the loading one as quick as could be.

Daniel is awesome to work with. Ashley furniture has tons of options

The employees are helpful and friendly (without being annoying). There is also a large variety of options.

Danny was so helpful on chair and ottoman selection.. out the door within 20 minutes!

Shout out to Danny at the Idaho Falls stores. Appreciate the help ordering and setting up delivery. Keep up the good work.

Salespeople were great. But I bought a floor model which I looked over very well and had no imperfections. As I was paying for it they decided to load it on my trailer as I was also picking up a couch and loveseat. When I got there to tie my load up my girlfriend says look at what they just did. They cracked the leg and dented it in a few spots she tried to tell them and the people loading it completely ignored her and didn’t care they damaged the dresser. She also was holding a moving blanket that we wanted to wrap it in and she asked them if she could put it down first and they didn’t acknowledge her and slid it on the floor of the trailer. I asked the salesman to come and look at what they did and he just looked at me and said well I’ll let them know. And walked back inside I was out waiting for a manager and nobody came out after 20 minutes so I left. I did end up talking with management about this situation and they did apologize. Good to know management stands behind their service. Jen and Mike were both great in response to this situation.

The salesman was extremely helpful and polite. It was a very positive experience.

We love Ashley Home Store! Chantel Ramos is the BEST!

We needed a recliner and 2 end tables. Selection was great and the sales person was very helpful with no pressure. Left with all three items in the back of our 4 runner. Extremely pleased with our purchases!

Great customer service, great knowledge, great experience and support from Daniel Cruz!

We had been Shopping all afternoon other furniture stores. We then went to Ashley furniture where I must say that Danny was a true professional. He acted like he truly cared and did all he could to answer our questions and find the item that we were looking for.

Very courteous. Not pushy to make you buy. Very accommodating and helpful to answer questions. Good experience overall.

Such a great experience!! Chantel was so great to work with!! Thank you for everything!! Would highly recommend to everyone!!

***** Devin and Ryan were great at helping us find a new mattress for our daughter. Definitely coming back.

Awesome experience and amazing customer service! Ryan was awesome and went above and beyond to help me with my situation! Would highly recommend anyone that is looking to get new furniture to go talk to Ryan! Thank you again!

Good selection. Got a recliner and sofa for 1500.

They have a pretty decent selection in the store. We went in looking for something specific. We were helped right away and everyone was very friendly. We had checked online prior to going into the store and I’m glad we did. What we wanted had to be ordered in and the same thing we saw online was $200 more to order in the store. They did say they could price match the online price, but if you don’t know to check online first you will probably pay a lot more. Other than that it’s really good. The quality looks good, you get helped right away, and everything is very pretty.

Just bought a living room suit and quality and price was the best we had seen...Daniel helped us and he was great..he didn't hover but was readily available for any questions we had and was a pleasure to work with...Thank you!

The service at this store is amazing! Devon went above and beyond to help us find the right piece for our livingroom. He answered all of our questions and provided great service. You'll get top notch service here!

My husband and I bought and ordered a love seat at their other location Timberline Home in October, picked it up at the end of November at their main store on 1st street and 2 months later the weld broke on the footrest portion of my recliner. I called them immediately to have a technichian come out and fix it, seeing as how not only was it brand new, but we also had purchased an extended warrenty in house. I was offered an apology that it had broken and that the part would be ordered, I would be informed when it had shipped so an appointment could be made for repair. That was the beginning of February. Here it is the end of March, not only have I had to call them multiple times to find out what is going and everytime being told that they don't have any clue and that they will check on it and get back to me, but then I never get a call back and have to go through the entire run around again!!! I am beyond upset and frustrated that here we are 2 months later I still have a brand new, broken chair with no date or time of repair. Their customer service is horrible and needs to be seriously worked on. Would not recommend if you ever plan on being taken care of after your inital purchase.

Great store and the staff is responsive without being annoying

I love Ashley Furniture and have used this store before but I made the mistake of ordering an Ashely chair from another outlet because of a small difference in price and it still took 6-8 weeks to arrive but the after customer service was horrendous. These guys went above and beyond for me yesterday and proved once again that its better to shop or order from THIS store than end up paying more because online outlets refuse to assist and provide no after care. They took the time to answer questions and assist me with how to set up my chair and explained the process. Thank you so very much everyone and I will see you again when I take on my next project (Bedroom) and It will definitely be from YOUR store.

Chantal was amazing with helping my daughter and I!!! Thank you

Love this place all the way around fine place to shop

Overpriced, but quality furniture

My wife and I purchased two sofas and a coffee table Ashley's Outlet about 5 months ago. The salesman Ren was great and was a big help. The delivery drivers delivered our sofas and Coffee table and one of the sofas dust cover was all ripped. The driver note on the paper that the sofa dust cover was ripped. He said that Ashley's will call to replace it. One month went by and have not heard from them. I called Ashley's to see about the dust cover. They told me the delivery drivers should took photos. I had to take photos and email them to Ashley's. They emailed me back to confirm the photos and they issued a replacement. Now two months later I haven't heard from them. I left two messages and haven't heard back. I call again and they answered and I told who I was and said why it's taking so long. She said it's on the truck last week and it's on its way. I ask way a haven't heard any updates. It's been so unprofessional with the shipping department and service & Warranty department. 5 stars to the salesman and 1 star to delivery and service and warranty departments.

I love this store 100% recommend

Really well stocked furniture store. Ashley Homestore has some amazing sales and a great variety to choose from. Make sure you ask for Ryan for a wonderful customer service experience!

Great showroom with loads of merchandise. Friendly staff.

First order from here my furniture was damaged. They replaced without issues. Thanks

Great experience here with Chantel. She was very kind and very helpful and assisted us with getting our dream couch.

Really expensive and staff were obnoxious, constantly asking where the things were that we were going to buy

We came in to look around and start planning what our new home will look like. Blane was super friendly, made us feel very welcome, and tried to point us in a direction. Similar thing goes for the rest of the staff. Would recommend this place to any of our friends and will be coming back ourselves to purchase some things come fall.

Garbage costumer service!! Ordered a table and 3 months later, they called us to come pick it up. We asked them how long it has been there and they acted real shady about it, like it has been there awhile and just failed to call us about it. When I went to pick it up, I waited over 30 minutes until someone came out to load it. Won’t buy anything from them again.

I am giving this 5 Star review, to Spencer, at the Idaho Falls, Ashley store. I had been dealing with a female Ashley employee in their Service dept., since last Nov. 2021! Finally, after getting the runaround from her for the umpteenth time, I was fortunate enough to get help from Spencer, who was able to get me the part I needed, in less than 1 wk. Normally, after being given the "runaround", by their Service gal, for as long as I had, I would NEVER have gone back to this store. But, because of Spencer's due diligence and attention to this long overdue matter, I will shop there again. If I ran a business, I would most definitely, hire Spencer. However, the regular Service gal would be making tracks for the door.

Our sales person, Devon, did a great job at being a polite sales person. He had a good amount of persistence as is expected for a sales person, but was never too pushy.

Great Service! My family was having a difficult time getting/understanding what we needed to finish our bedroom set up and Spencer Johnson was a huge help. Very friendly service, enjoyable and knowledgeable. He helped me quickly and went the extra mile. Not only did he provide multiple options which he was familiar with, he then checked stock found it in another store and had me ready to pick up in minutes. After that I went around back and to my surprise saw him helping the warehouse staff to ensure every single detail of the transaction went great! Thank you Spencer and thank you Ashley Homestore!

A little slow getting to me. I wonder around for awhile. Devin was great. Answered lots of my questions that I had about mattress.

Mediocre quality. Staff was friendly but not a huge selection of options

Pretty good mix of affordable and nice stuff - met my budget when I was a bachelor, still shop there even after several home upgrades.

Mikayla is super awesome she helped me get so much figured out I’ve had allot less stress because of her and I’ve been super happy with her customer service!!! Thank you so much for being awesome!

I ordered a couch and love seat, but after delivery, we decided we were not happy with it. Ashley easily replaced it with another set! We are extremely happy with their service and product! Highly recommend their store!!

Last year we bought a second home in Alpine Wyoming and bought quite a few pieces of furniture from the Ashley Idaho Falls store. The manager Devin Fuller helped me with my purchases which included a leather couch, two nightstands, a dresser, a king and queen mattress, an accent chair, and a few pieces of decor. The furniture delivery guys were awesome. They placed the furniture in our home exactly where we wanted and were careful not to damage our walls or door frame. And I was very happy with all the furniture I received. I know Ashley has lower-end furniture but if you want quality stuff, I recommend just reading the reviews online and asking for Devin's feedback. He will let you know what will last and what won't and is awesome to work with. In our primary home, we have a lot of Restoration Hardware and Pottery Barn, the Ashley furniture is almost the same quality.

Last year we bought a second home in Alpine Wyoming and bought quite a few pieces of furniture from the Ashley Idaho Falls store. The manager Devin Fuller helped me with my purchases which included a leather couch, two nightstands, a dresser, a king and queen mattress, an accent chair, and a few pieces of decor. The furniture delivery guys were awesome. They placed the furniture in our home exactly where we wanted and were careful not to damage our walls or door frame. And I was very happy with all the furniture I received. I know Ashley has lower-end furniture but if you want quality stuff, I recommend just reading the reviews online and asking for Devin's feedback. He will let you know what will last and what won't and is awesome to work with. In our primary home, we have a lot of Restoration Hardware and Pottery Barn, the Ashley furniture is almost the same quality.

I ordered a couch and love seat, but after delivery, we decided we were not happy with it. Ashley easily replaced it with another set! We are extremely happy with their service and product! Highly recommend their store!!

Very patient sales people. Thank you Patricia!!

We were looking recliners. The sale person was very helpful and let us know the prices for there good Friday sale, what the policies are and about the time frame for delivery.

Was told that they are just a showroom. If you want anything you have to order it. We ordered a couch the first week of September. Was told it would take 2-5 weeks to get here. We called them after 5 weeks and was told that it was delayed another 5-6 weeks. Called them again after another 6 weeks (it has now been 11 weeks since we ordered) and was told that it was discontinued and won't be available again until March!!! We went to the store and cancelled our order. What makes me super mad is they never contacted us we always contacted them. They should have told us as soon as they knew. Another thing that made me mad was when we went to the store to cancel they still have the couch on display to sell. They shouldn't be allowed to sell a product that isn't currently being manufactured and won't be available until March!!

We were really happy at first with our customer service at this store, but now when we have to ask about the warranty it is never how they make it sound when they sale it to you and there is always extra expenses involved. It seems Ashley's furniture is always about hidden fees and never just taking care of their customers. We are very disappointed.

This place is awful. Takes forever to get your items. We spent nearly 4 grand on a bed and 3 barstools and apparently it’s going to take 5 months to even receive our items. This place is a joke

From the moment I went in I felt very welcome. The people were friendly and willing to help and they showed me everything I wanted and were more than willing to answer questions I had for them. Their furniture also was beautiful and had they had tons and tons of options. I would highly recommend this store to anyone!

Great crew all around! Helped us get into a great mattress last year and when we came back today to get another mattress protector my wife found a great pair of sheets she loved as well! Wouldn’t go anywhere else!

I am including the only email I could find for customer service as well. I called at 6:14pm on 09/22/2021 to ask for the manager Paul Landon,  Jen answered the phone and said she isn't allowed to give the store managers email to a paying disgruntled customer.  This has been a not good experience.  We have been Ashley customers for years and have loved every store we have dealt with from Laguna Hills to Salt Lake City.  The Idaho Falls store has been terrible about communicating what is happening with the $10,000 in furniture we ordered.  The fact that the store manager refuses to give out contact info is absolutely ridiculous.FIXED- The manager Paul definitely accepted responsibility and got this worked out. Very happy with the final outcome.

Very nice place. Selection is on point communication between the distributor the store and the customer is a bit rusty but out side of that I would and will shop there again!!!

Great furniture store with a lot of variety to choose from with very friendly staff.

Beautiful furniture, terrible (worse than terrible) customer service. We worked with Patricia. We just bought a new home and we were very excited to get new furniture. Patricia took forever to enter our information and it turned out she entered it wrong, because we were denied financial assistance. A month later I received a letter saying that we were denied because my husband is DECEASED AND HE IS NOT!!! She entered his DOB wrong and when I called, she couldn't even apologize. I asked to speak to a manager, he never called back, may be they thought it's not a big deal messing up somebody's DOB and having him denied because of that. We ended up getting as much as we could afford. We ordered our couch on February 5th and the couch just arrived on July 8th. We were originally told 12-14 weeks so they didn't keep even this word. After finding out all that plus that our couch is coming most likely in May (and it was even after that), I asked Patricia if I can cancel this order and she tried to make me feel bad that she would lose her commission if I do it. I am not sure why she thinks she even deserve this commission after all the great work she did with us.... and if we were approved for financial assistance we would have spent even more in this store, so she really cost a lose to her employer.. On top of everything, every time when we call to ask for an update (WE CALLED EVERY TIME, BECAUSE NOBODY BOTHERED TO CALL US FOR AN UPDATE) we were told different dates and they never kept them, but didn't even communicate with us. We had some of the stuff delivered one time - so they definitely had our address, but when it was time to deliver the second part of our order - it turned out that they delayed it, because they thought we live in a different city.. HOW.. I don't understand, but all I know is that I really like their furniture, but unfortunately I would never make the mistake to order from them again. Bad, very bad communication even between departments in the store.. Thank you Ashley for ruining our excitement about our new house. Thank you for reporting my husband as dead, that was quite a shock..

Much like other Ashley stores. Was able to purchase what we came for but most items are on long back-logs so unless you get lucky you might be in for a long wait for delivery. Staff excellent and friendly.

Walked to look at a new couch set, not 1 salesman came to help me! I recieved a glance when I walked in so they knew I was there.

Good selection, but many items have to be ordered with a long wait.

I moved here to Idaho Falls 11/6/20 and purchased a couch for my basement living room on 11/14/20. I received the final piece of the couch 5/3/21. First off, when I purchased the couch I was told that it would take 8-14 weeks to arrive- after I had already paid for the couch. Had I known before I paid, I would have looked elsewhere. I guess I should have asked instead of making the incorrect assumption that it would be just a couple weeks like it had been for a different purchase I had made in AZ a couple years ago. When mid January rolled around, I called to see how the couch was doing and was told it was delayed until mid April. I received no notice of this delay until I called. I was tempted to cancel the order and look elsewhere but I didn’t simply because I didn’t have much time to go couch shopping again. When April rolled around, I called again (no notice from Ashley’s whatsoever until I called once again). I was eventually told the couch set was expected in the next week or two. I got a call finally around April 19th telling me that the whole set had arrived and that they could deliver a few days later. When the delivery arrived around April 22nd, one third of the couch set was missing. I immediately called Ashley’s again and they said they made a mistake and that the final piece was still in Washington. Around April 28th I got a call that the final piece was in and that it couldn’t be delivered until May 3rd. May 3rd the final piece of my order arrived. I give 1 star for the following reasons: 1. Poor communication: the only way I found out about order delays was by calling and asking first. When I received information on a call, I was given incorrect information. 2. Almost 6 months to receive order: I used blankets and pillows on hard floor for almost 6 months waiting for the couch to arrive. 3. No effort at all to reconcile Ashley’s faults: no offer of discount, refund, store credit, etc which equates in my mind to poor customer service in this situation.

So helpful and friendly! When we bought a sectional and found out it was too big. They switched one of the parts for a smaller piece for free and zero hassle. Always have great interactions with them!

The woman to who helped us didn’t pressure us into purchasing we went in knowing exactly what we wanted thinking we’d have to order the sofa and love seat set but they luckily had the sofa in stock and the color we wanted so we paid and ordered the loveseat. She honestly made it super easy and quick and with a toddler that’s always the best! Everyone was awesome to deal with. Only downfall that has nothing to do with them is that it takes 16-20 weeks for the loveseat to arrive! I would definitely purchase here again.

The place looks like they are under construction everything is in boxes and no one would help us because we told them we where going to be buying at another store because we’re moving out of state. It was just frustrating.

Love the furniture, but after purchasing it’s taken forever to arrive. But the worst part is they don’t keep you updated, they don’t communicate right when you call and want to know information. It’s super frustrating after paying all that money 🙄

My first time in a Ashley store, and as luck would have it we had the fortune of meeting Nick. What a guy, he sold us a couch loveseat and ottoman the man needs a raise. Thanks Nick we appreciate your customer service and all you did for us. Stu and Linda

We bought a beautiful leather couch and multiple “better than a box spring” frames. We have been wowed by the customer service and care we’ve received from the folks at Idaho falls Ashley furniture store. Our new puppy chewed through the electric recliner cords of our couch and they took care of helping me get them replaced. We even drive up from Pocatello because of the great customer service.

If I could leave “0” stars, I would. We bought an expensive kitchen table three years ago and purchased the warranty through Ashley’s for an extra $200. We were promised that it would cover everything but going back to Ashley’s to take advantage of the warranty exactly the way we were told to do when we bought it, we were told you have to report each tiny thing the second it happens(which they never said at the time) and they would not honor the warranty. I was planning on purchasing a bedroom set and another table set that day but I will never buy from them again. I would video the things they promise if you buy from them.

I will never buy from them again. Ordered 2 couches in July 2020 , just had them delivered this week! 7-10 weeks turned into 8 months! Everytime I called they had a new excuse. I feel like they just strung me along. Very disappointed. Only positive is the couches look nice. We'll see if they hold up.

After 15 years for hunting for the perfect furniture, Nicholas graciously helped us narrow down and pull the trigger! Can’t wait to get them👍🏻

Went there looking for a desk and end table for a teenage boy. Devin was very helpful in finding a "cool" looking one and in his favorite color...black. would definitely recommend this store to all my friends.

Very helpful had lots of recliners to look at

Nice and friendly staff. Decent selection of furniture.

Love the quality of their furniture. HOWEVER. I bought a complete bedroom set almost 6 months ago and was told it would take 4-6 weeks. I’m still waiting on my nightstands and no one can tell me when they will be here. I would have been fine waiting this long, I understand the reasons, but they set the expectation up all wrong.

Store overall is good but customer service is the worse. Getting someone to come over and fix furniture you had brought is a pain.

I’m not gonna name names, but the customer service could use a little help here. We ordered a couch and two sitting chairs. We were told an easy four weeks, by thanksgiving. When thanksgiving came, there was no update. We called and it was said our couches were more likely a month out, said to be shipped on December 15. We were still happy as we know things can happen and whatever covid is doing. Well the funny thing is, our chairs came in and nobody called. It got to the week of Christmas and we had guests coming, so I called the store again. We were able to get our chairs but the couch was now on back order til January 15... one person said covid, one person said the delivery crew took vacation to be with family for the holidays. What?! So now it’s the end of January, still no couch and still no explanation. I’d like some of my money back for all this time we haven’t had a couch..

Terrible customer service. We have been told Covid has ruined the shipping dates, understandable. It’s been 5 months since we purchased our couch. Still waiting on 1 piece. Our salesman Nick hasn’t been in contact and anytime I want info I have to call. Then talked with the manager and they informed me I would be put on a weekly call list, and that never happened. Nick won’t answer phone calls and just texts back or leaves VM when it’s convenient for him. I have never been updated on the arrival of my couch, and every time I have called the dates have been pushed back weeks at best. It’s very frustrating. Manager talks in circles about how Covid has ruined things, but why are factories only making pieces of a sectional at a time? I will never understand. Because I was told 2 weeks ago the other part of my couch would be in.. here we are at 2 weeks and no couch, I called and it’s still going to be a month away. At this point I’m not excited about my couch, I just want my moneys worth.

Great people, they were very polite, helpful and professional. They even have a 3 or 4 foot monitor so you can see similar items like you are looking for without walking all over the whole store. A very nice place to shop.

Good people to deal with for furniture

Horrible customer service, will never visit again!!

My wife and I ordered a new TV stand and coffee table over the phone because of an online promotion. We were originally told that it would take 6 weeks by Nicolas. We were fine with that. 6 weeks came and went. We decided to call and to see what was taking so long. We were told it would be another 6 weeks. At this point we decided to look at other options. We called over at least 6 times and the salesman Nicolas didn't call us back. He sent us some confusing text messages about shipping and how there was no way we could get a refund because the tv stand and coffee table had already shipped. When we asked for a tracking # he said that they wouldn't ship until the following week. Well which is it Nic? Did it ship or did it not... Whenever we tried to call his personal number he never answered and would only text back poorly written responses that made us question his intelligence. He tried telling us that he could cancel but we wouldn't get our money back. We decided to call the manager since Nicolas wasn't helping. The manager (Mike) cancelled our order for us and started the process to properly refund us. Mike deserves 5 stars for his kindness and helpfulness, and his honesty! We don't need deceitful salesman like Nicolas going behind a good company's back and building a poor reputation. Nicolas was no Saint! Crossing our fingers that we get the money back on our card soon!

No big pressure sales. We knew what we wanted. Our sells person was wonderful. Remembered me coming in earlier. And then Chantel. Helped us more.

Nicholas was absolute careless about my order. I will no longer be purchasing through their store. 👎🏼

I bought my living room furniture from here a few years back, though my roommate's dog recently chewed a corner of my loveseat. I called them to see my options and Morgan was super helpful in getting the spare part ordered and scheduling the repair. Because I live far away, Charles kindly offered to come in hours before the store opened specifically to repair my loveseat, so I wouldn't have to drive there multiple times. I am so grateful for their above and beyond service and the loveseat looks brand new again.

I bought my living room furniture from here a few years back, though my roommate&'s dog recently chewed a corner of my loveseat. I called them to see my options and Morgan was super helpful in getting the spare part ordered and scheduling the repair. Because I live far away, Charles kindly offered to come in hours before the store opened specifically to repair my loveseat, so I wouldn&'t have to drive there multiple times. I am so grateful for their above and beyond service and the loveseat looks brand new again.

I bought my living room furniture from here a few years back, though my roommate's dog recently chewed a corner of my loveseat. I called them to see my options and Morgan was super helpful in getting the spare part ordered and scheduling the repair. Because I live far away, Charles kindly offered to come in hours before the store opened specifically to repair my loveseat, so I wouldn't have to drive there multiple times. I am so grateful for their above and beyond service and the loveseat looks brand new again.

This has been a terrible experience. The salesman told us 6-8 weeks for delivery. It’s now been 3 months. Every time I call, they take my name and say they’ll have my salesman get back to me which he never does. Finally I called and demanded someone tell me the status of my order immediately and someone told me half the couch (a sectional) is at their warehouse and they’re waiting on the other half. They’re not made at the same time?!?! Dye lots are important! I am very nervous we’re going to get our couch and it’s going to be two different colors. I can’t believe it’s taking this long. I understand Covid has been difficult but very unprofessionally handled. I’m really wishing I had bought the one at Odells that they had in stock!!!!

People are nice

I received my order and it was damaged. It was returned to the store. However they charged me $100 for delivery and another $100 for picking it up. I could understand the first $100 but I feel that I should not have paid for the return. The salesman was apologetic however I’m out $200 and nothing to show for it. Very disappointed customer.

Big shout to Chantel!!! We had an AMAZING experience at this Ashley Homestore! We have been thinking about buying a specific sectional for awhile but either couldn't find it anywhere or we found it but it was extremely expensive. On a whim we called Ashley Homestore on a holiday and even though they were busy, the lady took my info and the item # of the couch we were hoping to find and said someone would call us back. Chantel called us back superquick and let us know that part of the sectional had arrived that very day!! They reserved it for us and we hurried over and signed all of the paperwork. As soon as we arrived someone offered to help and found Chantel for us, and she was so sweet and helpful in person too! Everyone was cheerful and it was such a positive experience. We even got a thoughtful letter in the mail from Chantel thanking us for coming in. Seriously incredible service. Give that girl a raise! I feel very grateful!! As a note- we LOVE our new sectional! It is so comfy cozy and a dream for a fantastic price. THANK YOU ASHLEY HOMESTORE!!!

Great selection

Beautiful furniture but customer service needs to improve! I was walking around and not once did someone ask if I needed help!

Couldn't be more disappointed. Couch was defective from delivery, tried many times to get ahold of their warranty department and nobody responded. Leather has worn terribly after just over a year, already needs full refinish. Very low quality and poor service.

So so so happy with the experience we had at the Ashley outlet store next to Planet Fitness. We were not bombarded with salesman the second we walked through the door - which was so refreshing! They stayed at the counter and let us know they were there when we needed them. We found a living room set we liked at an already amazing price and Deja gave us an even better deal on them when we decided we wanted to purchase the set. We've been to other discount furniture stores that don't give any warranties on their furniture, but at Ashley's we received a 5 year warranty for a SUPER good price! Deja was amazing and the process was super quick and painless. 12 months no interest! Thank you Ashley's!

Super nice people. Great unload. Hard working folks.

Such an excellent experience my family and I had today we were was able to purchase everything we needed at one single spot all in just a short matter of time thanks to all the great Professional salesman everyone was so helpful with answering questions and giving us the best deals they had to offer Thanks again Morgan for working with us and for being so helpful she did an amazing job at getting us what we needed for the price we wanted..... Highly recommend *Ashely Home Furniture* -D.H

The furniture selection here is pretty good. There are lots of really great pieces of furniture. I went in the other day and was helped by Morgan. She is very friendly and eager to help. While I didn’t buy anything, I was treated really well and I felt welcomed.

We Absolutely LOVE our new furniture set! We purchased a couch, loveseat, end tables, and a new entertainment stand! Beautiful set! High quality furniture at reasonable prices! Great customer service and team! We will certainly purchase from the Idaho Falls, Idaho location again. Thank you!

Ordered our couches two weeks ago, we went and picked them up, got them all the way home, and realized they were wrong! Called the store then went back in and Jackson made everything ok! Even let us keep the wrong couches until the new ones get here in two weeks.

Great place to shop and great prices

I've gone to every furniture store in town and these guys definitely have the best prices. Ran into this salesman named Craig Stewart he was the sweetest salesman I've ever met. I'll definitely be furnishing my entire house through these guys. And thanks again Craig

Prices seem to be missleading. Everything is priced to be negotiated. Highly recommend knowing what you want and check prices online.

We will never EVER buy from the Idaho Falls Ashley Furniture Home Store again! Went in on their Black Friday sales looking to actually buy and take home furniture that day. Worked with a very nice salesperson and we quickly discovered we would have to special order the furniture we wanted. We explicitly stated to the salesperson that we had to have the furniture by X date and she assured us it would be there and we actually believed her! We had to call them on the last day of the time frame they gave us at 6:00 at night. We found out that our couch pieces had arrived but the other 3 items were all scheduled to come on different days all which would be past our time frame! We asked if they could deliver the couch pieces and they said they couldn’t deliver it by when we needed it. I guess they expected us to make a 3 hour round trip drive on 4 separate occasions to pick up all our items as they arrived. Absolutely ridiculous! We balked at this and the manager claimed he wanted to “make it right” so we asked for delivery but nope they couldn’t do that. Seems like they aren’t really interested in making it right for us just making it right for them! To the managers credit he did manage to get all of our items there a week after our deadline and then we of course had to go pick them all up! We feel like they tell you what you wanna hear, take your money and then they are done with you! If we didn’t call them I think we’d still be waiting for them to call us! I can’t review the furniture as it’s still in the trailer waiting to he unloaded but we’re hopeful that it’s decent quality! You can buy Ashley Furniture products at other furniture stores so I suggest doing that and skip the Idaho Falls Home Store.

Three years ago, we were looking for a new bedroom set for our master bedroom. We looked at several furniture stores in Idaho Falls. We bought our new bedroom set at Ashley HomeStore because of its better construction and quality and the owner, Paul Landon, gave us a great price. Fast forward to November 2019. We decided to upgrade the furniture in our living and family rooms. Once again, we looked at the main furniture stores in Idaho Falls. It came down to a sofa we really liked at Modern Home and the Trampton power reclining sofa and loveseat with console we liked at Ashley HomeStore. We were working with Julie at Ashley HomeStore. We went back several times to look at the furniture, ask questions, and even compare the color of the furniture to the new carpet we had ordered. Paul, Julie, Derek, and the rest of the staff at Ashley HomeStore were always friendly and took the time to answer our questions. When we showed Paul a photo of the sofa we liked at Modern Home and asked if he would match their price for a similar Ashley furniture sofa, he said he would not match their price, he would beat it. We ordered a sofa, the Trampton power reclining sofa and loveseat, and an end table. The furniture came in one the date as promised and the two gentlemen who delivered the furniture were professional and very careful as the moved each piece into our home and set it up. The power lumbar support stopped working in one of the two seats in the power reclining sofa the same day it was delivered. We called Derek the next day at Ashley HomeStore and they scheduled a technician to come to our home. In less than five minutes, the technician had the power lumbar working again. There was a loose connection in the switch. We highly recommend Ashley HomeStore for their friendly staff, quality-built furniture, and great prices.

Blaine was amazing and very friendly. Only reason giving 4 instead of 5 is the wait for the furniture is way too long. But otherwise great price

We bought a couple of couches and a new bed frame the sales team and manager and owner were all wonderful and very patient and kind with our children running around playing on their furniture. When The bed frame arrived there was a damaged corner and the rails didn't match the headboard we returned them and they immediately without question said we will replace and they were genuine and kind about the whole return process no judgment didn't make me feel like I did something wrong thank you Ashley. You have a good team of people!

I had a much better experience at Ashley's than at Blackers. Ashley's received my business!

The salesperson who tried to help us find a couch was helpful but we couldnt buy off the lot. So if you have time to wait, consider planning in advance.

I felt the deal we got on the two couches was a good one. We had a great salesperson (Craig), who was very personable and great with our little 5-year-old, who was growing impatient after furniture shopping all day. Craig helped us find the best deal. Still, I gave the 3-star because we clearly and specifically asked the office to notify a specific phone number, which they never called. It turns out that our couch was sitting in their office for 10 days and no one thought to call the correct number, instead calling a number I don't use often. Pretty frustrated with that. Other than the poor communication, I would recommend this store as one of the best places in Idaho Falls to find furniture.

They had an incredible deal on some twin mattresses that we needed. The saleswoman was very personable, helpful, and not pushy at all. It was a great experience.

Craig at the Idaho Falls Ashley's was great! I made the trip up from pocatello and am glad I did. I recieved excellent service from the Idaho Falls store. I also had a great experience with the delivery, they were on time polite and quick.

Good products for reasonable prices, but customer service is poor.

We had a great experience. Everyone from the manager to the delivery drivers went well above to make sure we got what we wanted.

We had a great experience. Everyone from the manager to the delivery drivers went well above to make sure we got what we wanted.

I wish I could give a higher rating to Devin Fuller! He honestly made my day with his awesome customer service, willingness to help, and overall just how great he handled my case. He was willing to go above and beyond to make things right, I plan to do all my business through here from now on! I couldn't ask for a better price on my new furniture! I have never been so excited about spending money and wish I could have left him a tip! Cannot wait for my new couches and dinning room set! I can't stop smiling! 😁😁😁

I live sitting with Jackson! He's an awesome salesman and I love their furniture!

Scored some really nice furniture for the showroom at Ashley's. Had to order it in but the process was really smooth. Super helpful, great company to work with!

Great selection and pricing. Sale items were awesome. The sales person who helped us out was very easy to work with and the quality of the furniture is very good. Will definitely be back when we are looking again!!

Very helpful staff, clean store, got a great deal on a dining set

Great service! Our salesman wasn't pushy at all. He was friendly, showed us examples and offered great solutions. Will purchase from them again. *Adjusting my review. We purchased two chairs for our living room. We have sat in them only a few times (we are not overweight people). The back on one cracked and the other, the leg broke, just by sitting in them. Looking at their construction, it looks like they were built of balsa wood. Beautiful but so cheaply made. IKEA furniture is less expensive and lasts longer then this. We are so disappointed by the quality of the chairs. We well NEVER purchase from Ashley's again.

Help was good but the prices are kind of high and you have to order the furniture and wait two weeks for it.

Used these guys for furnishing multiple homes and our office. Couldn’t be better service. Paul and his crew were super helpful. Definitely will use again and is the best furniture experience in town.

This place is overpriced and the products I received were not packed well at all with missing parts. Check online and come into the store for a price check.

***UPDATE*** The owner and my original salesperson got a hold of me and took care of everything!!! They made it easy to get everything fixed and we're great! Truly appreciate their understanding on the matter! Extremely disappointed in my experience here. We bought a chaise sofa 6 months ago in sage, when we had some extra money. A lot is going on in our lives; planning a wedding, both new jobs, and we just bought a house. We made it perfectly clear our intentions were to add to what we bought. We picked a line signature to Ashley and was assured they don't discontinue the colors. 6 months later, our color has been discontinued. We went in to see if it would still be possible to track down the second piece we wanted. I was obviously frustrated, because this was exactly what I wanted to avoid. Overall, I felt like the manager was just trying to shuffle us out. He said he would see if anyone in the region had one in stock. Ultimately, the manager's advice was to sell the chaise that's practically brand new (since it's been sitting in the basement for 6 months), or take up my frustrations with our salesman! The manager just threw his salesman under the bus! To be honest I don't really see this situation as our fault, they were the ones that assured it would be fine, so they should fix it. I would have bought the couch regardless, with proper warning I would have just bought the brown one! It's their signature line and one of their most affordable lines, so they just need to eat the cost and let us trade it out. I understand that their salemen can't know everything, but they should play it safe in situations like this, let it be a teaching moment.

Not so good!

Had to wait 2 months for hardware. Was told they received it and was given pieces from other furniture. Bought a bed desk and entertainment center

Bought couches here. We like them.

Mike our salesman and Jamie in delivery are such nice people! I purchased a bedframe and mattress from them and had it delivered to us, and put together. Unfortunately, the bedframe I purchased is so popular that it was on back order. The plus side is that Jamie and Mike gave us a discount because of it! Please remember, if your going to buy furniture around their busy time of year (which I'm assuming is tax season) be kind and patient... Everyone has the same idea as you: let's get new furniture! Thank you Mike and Jamie, we will be back for sure!

Great selection and helpful employees!

Beautiful furniture. Friendly people. High quality. These guys were very helpful and gave us a more than fair price on two easy chairs. Thank you for delivery and removal of old chairs. You guys truly are awesome! And now I have also bought a living room and dining set. The good experiences just keep going. Devin takes great care of me.