Ashley Store Meridian, ID

Kadie was phenomenal, listened to my needs & found me the perfect couch for my space!! She is a genuine, funny person and did not have a pushy or salesy vibe, which I really appreciate!

Ashley’s, near Fairview and Eagle was a very pleasant experience. The environment is neat clean and spacious. We met with Patrick who was most pleasant. Was available when needed, yet gave us time and space - a perfect balance. We thoroughly enjoyed our shopping experience.

Very disappointed with our experience at Ashley Furniture. We spent over $10,000 on a living room and dining set and were promised delivery within 6 weeks. We are now well past that timeline and still waiting for our furniture. The dining table that arrived came defective from the factory and is sitting unusable on our dining room floor. We also had to return bar stools because they were too big, and no one has contacted us with any updates or solutions. Every attempt to get help leads to a 1-800 number where no one can provide answers. My husband even went to the store and spoke with the manager, and the only response we received was that he “understands our frustration.” Unfortunately, that doesn’t resolve the issue. For a $10,000 purchase, the lack of communication and follow-through is unacceptable. At this point we are requesting immediate resolution and proper customer service. Until then, we cannot recommend Ashley Furniture to friends or family.

Otto was very helpful and he took time to look up inventory and answer our questions. No pressure, just personable.

Diana Anderson helped me with my purchases. She was awesome and made it easy and enjoyable. I love the furniture I purchased. Can't wait for it to be delivered

I needed furniture for 4 rooms. Perfect timing with a nice sale. Vee greeted me at the door and spent 3 hours assisting me. She listened to me and found pieces perfect for what I wanted to do with my new home. I did go beyond my budget but with a generous loan plan, it was accomplished. I suspect I will do more business with Ashley in the future.

The “Lead Salesman” did his job well. Listened to what I wanted and took me to the right pieces of furniture. When it came to the purchase, although I knew the item was $100 less online than on the show floor, he pretended he was doing me a favor and took the price down and made it up with the delivery charge. That’s his job.

Sales lady was not all that helpful when i was looking for a new mattress. I was just in the first stage of looking at what was out there in my price range. I bought a mattress at the mattress firm they were so helpful and had what I wanted

Kadie kellar helped me and my girlfriend find not only a nice recliner but a matching sectional couch to go with it, she was willing to work with us and our budget, it wasn’t on their floor but she was already working on plan b to order it online for us and a payment plan that worked best for us. If ever in the meridian area, and you go to Ashley’s furniture near the village, specifically ask for kadie kellar, she bent over backwards to help us find what we need and she will do the same for you.

Michael, the store manager, and Patrick were amazing! They helped my husband and me get into a new bedroom set and made the whole process so easy. They were very accommodating, patient, and went out of their way to help us in every way they could. Great customer service—we really appreciate everything they did!

I'm not a fan of shopping so I was really pleased when I went to Ashley Furniture, found a salesperson, made a circuit around the store and found what I wanted. Smooth buying process, scheduled the delivery and out the door in a little over a half hour. Love it! Decent pricing and a good variety of options, plus helpful people to point you in the right direction for what you're looking for.

The service we received at Ashley store on March 2nd was just wonderful. It was a fun and rewarding experience. And, the two delivery men on March 6th were as thoughtful and kind as could be. Beautiful dining room chairs! I highly recommend this place when shopping for furniture.

We had such a great experience at Ashley Furniture thanks to Patrick! From the moment we walked in, he was welcoming, knowledgeable, and genuinely helpful without being pushy. He took the time to understand exactly what we were looking for in a couch and helped us find the perfect fit for our space and lifestyle. Patrick was patient with all of our questions, explained our options clearly, and made the entire process smooth and stress-free. You can tell he truly cares about his customers and wants them to leave happy. If you're shopping for furniture, definitely ask for Patrick — he made what can sometimes feel overwhelming actually enjoyable. We love our new couch and couldn’t be happier with the experience!

Diana was wonderful best experience I have ever had with a salsperson. Thank you .

I just purchased furniture from Ashley's for one the delivery drivers were extremely impatient through our furniture into dirt looks like they didn't give a care for two the chairs are so uncomfortable it's not even funny you have to purposely break them down to make them feel halfway decent when in the store they were comfortable and fine but when they got here they're so uncomfortable they're not even funny for two we bought a bed that our sales representative never told us we needed a covering had pissed off delivery drivers at them which wasn't even our fault but took it out on us for three you try to call and get it resolved and you never get a call back the only thing you get is we will check into it and we'll have someone call you back well we called and now it's been 4 hours later and haven't got a call back this a worse experience I've ever had at a place with delivery drivers or the staff inside I very very much you recommend you do not buy furniture or beds from there so what I'm trying to say is this place is worthless will never be back have a good day

Patrick did a great job discussing with me the return of lamps I bought on line and wanted to return. We also discussed another set of lamps I was interested in and Patrick took the time to locate them for me prior to my trip to the store. The transaction at the store was professional, quick and enjoyable. I’m looking forward to working with Patrick on a chair and table purchase I will be making soon.

Delivery people were fantastic! Sadly, it took over 4 weeks for the item to be delivered.

Terry was very knowledgeable and great to deal with

Great job guys . Bought a 39buck picture and they treated me right

Pattie was wonderful!! She made the whole process so smooth and easy!!

I’ve been a loyal Ashley customer for over 15 years — starting with a mattress that lasted 10+ years. I recently purchased another mattress with a 90-day comfort guarantee that was explained to me in store. I followed every instruction, waited more than the 30-day break-in period, and then requested an exchange because the mattress caused severe back pain requiring a doctor visit. Despite the written guarantee, I was first told I couldn’t exchange due to timing — then given conflicting information by multiple reps. I submitted photos and proof online, received a claim number, and then was told someone had to inspect the mattress — a requirement not disclosed in the paperwork and later denied by the manufacturer (Tempur-Pedic). Every call has resulted in confusion, delays, and promises of follow-up that never happen. I’ve been left with a mattress that harms my health, no resolution, and the prospect of waiting weeks for an exchange — all while being told I must pay a $100 fee and any price difference. After 15+ years as a repeat customer, I will never shop here again and strongly caution others to understand the fine print: Ashley does not honor its own exchange policies, lacks clear communication, and makes recovery from a bad purchase unnecessarily painful.

Vee was great helping us when we went looking for a dining room table and chairs. Listened to what we wanted and wasn't pushy.

Delan Debileck was great, helpful and professional...I would go back to Ashley furniture again...

Everyone was so helpful and worked with our budget. Alejondro and Glindi were responsive, professional and fun to work with.

I had a really good experience at the store this afternoon. The person who helped me was patient and understood my needs perfectly. I was the first time to visit the store.

Very attentive and efficient. Thank you for the great customer service experience!

Great experience.. got such a great deal with everything. Also Patrick was an amazing sales men. He is super patient , helped so much went above and beyond with our purchase.

Vee, the salesperson at Ashley Meridian was extremely helpful, knowledgeable and talented in interior design. She put together several great combinations of furnishings for a recent family move. I arrived at the showroom completely overwhelmed by the enormous task but she kept it all organized and enjoyable. Vee knows the Ashley product line, has a great design eye and kept me on task. I highly recommend Ashley’s in Meridian and ask for Vee.

We had great help from Otto. He was very knowledgeable and helped us get a couch that was perfect for us!

The sellers are very very professional and knowledgeable and helpful polite friendly staff and the manager of the store has great skills and genuine.

Love Kadie she was awesome! We had a bad experience somewhere else but she made everything better. (:

I have been pretty unhappy with this whole purchase, sorry to say. I was told the lamps would be in 2 weeks from when I ordered them, then when they never came I called the store and was told it would be 4 more weeks, but no one had told me. A few weeks later I came to the store, canceled the order, and, miraculously, the next day they arrived! It says on the box that they are 3-way lights, but a 3-way bulb does not work in them. We have not been happy with the whole transaction.

Wonderful experience, everyone was so friendly and I love my ottoman

Very easy. Knew what I wanted and Pattie listened and made it happen.

Cadie was AMAZING and helped us find the perfect sectional for our new house. Her and Tess gave excellent customer service, and made the process so easy. Will definitely come back whenever we are in need of furniture upgrades (:

Went in looking for a bed with my wife The staff is very helpful and spent the time with us. Explain the difference in the beds and truly knew a great deal. Didn't purchase the bed just yet but will be back soon.

Sales rep was pleasant to work with. Facilitated the purchase and covered any questions nicely.

Very rude people that work there would’ve helped my wife lift up a table and loading her jeep

Pattie was very helpful and answered all my questions. The phone purchase was quick and easy.

We just received the most amazing customer service from Toni. She truly cared about my budget but found the best quality within that budget. Thanks Toni we will be back for sure

Great experience with Ashley. Toni was great to work with. Very helpful and spent a ton of tome with us to make sure we got what we needed.

Nice informative employees. Appreciate that immensely.

I worked with Tess here and she is amazing! 10/10 I would buy from her again! The couch I'm buying is EXACTLY what I was looking for!

Was able to help with questions I had. Wasn't pushing anything and just there to help. Thanks.

Oh my gosh where to start,our store associate helped get the wheel chair going for my mom took us all over to help us find exactly the couch that was right for us and we found a few other things along the way,she was very sweet,patient kind and caring ,we told her boss she needs a raise and is most deserving.

In-N-Out very quick no hassle sales guy Joe was not pushy at all and that's what I like anytime I go somewhere to buy something if the salesperson is pushy I leave this place was easy and quick appreciate the help from the salesperson Joe

I loved working with Toni, very personable and worked very hard to get me the best for my wallet. Thank you Toni. Really looking forward to having our new sectional in our home!!

Dan was Great to work with. No pressure and very knowledgeable. I would highly recommend and will go back when I need more furniture.

The employee was very knowledgeable and friendly.

Worst experience. I was told my couch was in stock in the warehouse and could be delivered Tuesday between 10-12. Delivery right on time, but WRONG couch. I had company coming the next day so I asked for the correct couch to be delivered. No response. No return calls or texts. Two days later. Still no couch. An apology but no assistance with a favorable solution. Did not have a couch for my company. Was told it would be delivered Feb 2nd. That is NOT what I agreed to. I would never have bought this couch under these circumstances. I requested compensation for their error. You guessed it… NO response. Anyone can make a mistake. I get it. But my biggest complaint is the way their mistake was handled. I cannot recommend Ashley Furniture.

Liz was awesome at Nampa. :)

First off, i really enjoyed my experience with the salesperson I dealt with - Toni. Furniture issue: each piece of my 6 piece Acklen sectional couch feels different. Different levels of stuffing, different power recliner positions, different comfort. It also came delivered with red stains on two pieces from what appears to be a marker. The amount of money they sell couches at, you'd expect consistency. It's also criminal how different pricing online is to pricing in the store as well. The couch in store felt consistent with stuffing as well as comfort.. then it's delivered and not a single piece feels the same. I was also told by the technician that came to clean the stains that each piece came from different factories. We've had this couch for less than a month and while shopping, my biggest voiced concern was that I was looking for a firm couch. ***EDIT*** Customer service and I were in contact and after being persistent, I have been compensated for the pieces.

I like Ashley furniture but today was not good. First the sales guy said he got our price down a $1000 dollars my wife and I said great I went home and looked and he only saved us $300 It amazes me that the sales guy also told me that he got us free delivery I said great. So before we seen the invoice he had us sign he printed out the invoice handed to us and again went home and found out we got charged $199 delivery. I hate being lied to this is our hard earned money and to be lied to is unacceptable. We have spent a little over 4k in the last 3 months with Ashley redoing our house we like Ashley furniture but no more I will spend my money to finish our house somewhere else. I'm done trusting people. UPDATE. Well I called to cancel my order they said they cancelled the order got an email it's been 4 days no refund. So I opened up a dispute with my credit card company chase bank they are looking into it. If Ashley thinks they are going to keep my money let's see. I am calling the Better business bureau. STAY AWAY FROM THIS STORE IT'S THE WORST STORE EVER. If you notice the owner says the same thing to everyone that post. Having a 4 3 star rating says it all

Purchased a new higher-end headboard, footboard with storage, and frame in September. Finally received delivery in December. Both headboard and footboard came in broken. Headboard was replaced about five weeks later in early January and footboard in mid-January.

Impossible to get someone on the phone. Have tried to call many times and I am always routed to "customer service" who says they have no way to contact the store or check for inventory, even when I am calling what claims to be the local store number.

The store manager deals with customers is disrespectful

Very polite and professional delivery guys!

Quick service friendly staff.

Was looking for counter height stools. I had been to another furniture store, but did not find anything I liked. When I went in to Ashley Furniture, I found they had a great selection. The salesman was helpful and I thought they had good pricing. Was very pleased with my purchase.

Nice selection of furniture.Alejandro as very helpful with our purchase of a dining set.

Veronica was very helpful

Treg took great care of our needs while we were shopping for our new couch at Ashley Furniture. He provided important information about pieces that we were looking at and provided answers to questions without hovering or being pushy. A genuinely positive furniture buying experience. Thank you Treg and the team at Ashley Furniture in Meridian!

Otto was great in helping us coordinate purchasing a couch for my Mother In Law who lives in another state, but is relocating to our state. Helped make the whole process very easy.

John at the Meridian store was fantastic and we enjoyed a pressure free experience and had fun. He took the time to ensure we could talk about possibilities for a new bedroom set without pressuring us or being in a hurry. We will definitely recommend him and Ashley to all our friends!

Tess was Amazing!! Not only did she get me what I needed but she made sure it had fabric that could handle all my family! Love it!

Our sales lady Toni was amazing. It was a little bit of a process but she was wonderful at every turn. Im inlove with the furniture we picked out and can't wait to pay these off so I can finance more. Oh did I mention 0% financing for the first year... im sold just at that.

Food is always delicious!!!

Kadie was awesome today! She was patient with us and explained everything from financing to delivery so well that we were comfortable purchasing everything we were looking to buy.

Treg and Kadie were a big help! They showed me everything I needed and made this transition to my own place so nice and not complicated! Thank you!!!

Dan at Ashley’s in Meridian Idaho is the best! He helped us measure multiple couches trying to find the perfect fit! We purchased a super soft couch and plan to buy many more items! It’s delivering super fast as well!

I called the store two days prior to going into the store. I spoke with “M” and let him know exactly what I wanted. A full bedroom suite. When I got to the store, I asked for him and we sat down to review everything. Being a life long customer service and bank manager, I had thought he would refer to notes of some kind. He fumbled around with a tablet and tried to go off the top of his head and I knew I was in trouble. He eventually gave up and excused himself and returned with a young woman named “MW” that he turned his tablet over to. She started asking questions about my order and I would answer the same time “M” would and he was almost always wrong. He eventually got up and just walked away. I never saw or spoke with him again. MW completely took over, finished the sale, gave me copies and explained the delivery process. She was terrific. Had she not taken over, I probably would not have completed the purchase.

Good experience ! Salesperson was very helpful. Delivery times were a little long

Ashley Furniture’s delivery system feels like a classic bait-and-switch, and it has been incredibly frustrating. I purchased couches back in October and was given a delivery date of 12/9. Without any notification or explanation, that date was quietly pushed to 12/20. I only found out because I called to check—there was no proactive communication at all. After multiple calls and having to argue just to be heard, the delivery was moved to 12/16, and I was explicitly promised that the date would not change again. Now, I’ve been told that on 12/16 they will only be delivering two pieces of my order instead of the full set. As a result, I won’t receive my complete couch set until after Christmas, despite having holiday guests. What makes this worse is that the exact same thing happened with a bedroom set we ordered this fall. Dates were changed, deliveries were split, and communication was poor. At this point, it feels shady—like Ashley sells items without clearly knowing or disclosing whether they’re actually in stock when it comes time to deliver. If I had been told upfront that delivery dates were estimates or that items could be delayed or split weeks apart, I would have made a very different purchasing decision. Instead, I’ve been left rearranging plans around holidays and guests because of broken promises. The furniture itself may be fine, but the delivery system and communication are unacceptable. I would strongly caution anyone considering Ashley Furniture to get everything in writing and be prepared for delays, changes, and incomplete deliveries.i will be filing a BBB complaint.

Very friendly sales personnel, has customers best interest at heart, and willing to go the extra mile for customers satisfaction.

Madi went above and beyond to make our purchase as smooth as possible.

Still waiting for the rest of my $10,000 order and still don’t have a concrete date to when I’m going to receive the rest of it. Mind you the order was made 3 weeks ago. The explanations that I’ve been given don’t make any sense and the refund that was offered was frankly insulting and ridiculous. You can’t call the store directly, so I’ve had to make several trips to the store just to be told different and inaccurate information each time. If you value your money and your time steer very clear of this company and store. Couldn’t be more disappointed.

We went in to look at some bar stools I saw on line. We were met as soon as we entered the store. When we said what we were looking for, the sales girl said sure and led us right to the display. They were just what we expected and the sale was rapid and simple and the stools are due to be delivered tomorrow We were just in there 2 days ago. So far, very pleased

Salesman said once we accepted this item at time of delivery there would be no return. According to delivery personnel we have 72hrs to accept it or we had the option to return it. What is the policy ? Confused.

Sales people were helpful but not pushy. Otto was amazing and patient, even when I was so undecided! He helped us pick the perfect couch :)

Our experience with Ashley’s Meridian ID was absolutely perfect. One of the big reasons was our sales associate Kadie. She was extremely patient with our indecisions and gracious with her suggestion. We shopped in almost every furniture store in the Boise area and found the prices at Ashley’s to be less than most. Would highly recommend the store in Meridian and ask for Kadie

In store experience was fine but delivery became a nightmare. Not just once but twice appointments were made to deliver half of our new bed and remove our old bed! Not sure where we were expected to sleep! We were told the delivery team would remove our old bed but they refused to take the box springs. One of the legs of the new bed was not usable so we have to set aside another 3 hours for a technician to replace it. This was our first experience with Ashley and will be our last.

John was very helpful he spent lots time helping us find right couch enjoyed going business there he was veryhelpful

Kadie was awesome! If you are looking for a wonderful fun salesperson go visit Kadie at Ashley Furniture!

Kadie made sure that we had an excellent experience, and get everything we wanted.

Otto was such a help and explained everything about the company and the love seat we purchased. I highly recommend it!

The store experience was great!!!! Pick up at the warehouse was a nightmare. The manager directs traffic from hi chair and yells at employees from same throne. Got told I shouldn't have been allowed to pickup that day because it was still on truck, as said truck was pulling away from building. Took 20 minutes of being there before someone even talked to me. Even though the king was on his throne in office. The kid running the front desk was overwhelmed and manager just yelled at him how to do things instead of helping him, you could tell he was newish. Manager shouldn't be in customer service in my opinion or a managerial position. He doesnt know how to talk to customers or employees respectfully.

Great quality at a fair price. Delivery was quick and efficient and the delivery crew was awesome to work with.

Kadie K was awesome at helping us find our perfect couch! She was so patient, helpful, fast, and knowledgeable. Thank you, Kadie!

Katie was amazing at helping us in finding the right bed. Thank you a good night sleep!

Nadie was wonderful and veryyy patient!

Great customer service Kadie Kellar

We were able to work with Kadie in purchasing a couch. She was so wonderful to work with and not pushy whatsoever. She is super knowledgeable, patient and extremely friendly! Loved working with her and when we’re ready to update another piece of furniture we would work with her again.

Our salesmen Dan was very helpful and honest and down to earth. He got us a deal on some chairs and was upfront about everything even the delay in delivery.

They were super busy and still helped me get in and out. Great looking couch.

I called the Boise store number that was on the business card I was given at the time we bought our dining table and chairs . I was wanting to add 2 chairs to my order! Simple right? I tried 3 times to do this simple thing, and all I got was nothing!! Their customer service is in the Philippines!! I could NEVER talk to the local store!!! It’s ridiculous!! I finally was able to get ahold of our salesman, and because we were having the furniture delivered to Mesa, Az, he could not take my credit card because the zip codes didn’t match!! It was the same card I used to buy the furniture in the first place!! It was a huge hassle!!! So we just bought two chairs when we got to Arizona!! They were fantastic!! Boise store…not so much!!!

Great experience! Madi was great to work with. Definitely recommend if you need furniture

Tess was very helpful. She showed my family of 4 all the nice red furniture. Otto was friendly and gave my kids candy🥺🥺🥺

Otto and Tess were great attendants!! I loved how kind they were and extremely helpful! They are the best people in this store by far!

Excellent Service and great staff!

Our salesperson Glendi was friendly and knowledgeable. She helped us choose a beautiful couch and bed that fit our needs and budget. It was a super easy process.

2 drawers on the dresser have problems.

The delivery drivers were very professional and did a great job and explained process

Excellent Job. Thanks Ron!

Kadie helped us find the perfect living room set exactly what we were looking for and we can’t wait for our couch to be delivered!!!

Kadie and Delan were engaging, easy to work with, helped us out a lot with our budget and we walked away happy with our sale thanks to them

I went in to find the perfect couch for our big family and Kadie was our sales representative. She was amazing, very patient and helped explain the answers to our questions. If you need help I recommend Kadie!

Kadie helped us find the perfect sectional for our big family. She was kind and patient with us which was very appreciated. If you need help go with Kadie!

Worse company and worse service I ever received. Cant find my invoice and show no empathy with the issue I have.

Very helpful people here. Great experience. Didn't feel pressured. Which was nice.

Unbelievable! Bought the higher end (Signature Series) bedroom set and full living room set, spent thousands of dollars around 7k for what I thought was great furniture. We had bought from Ashley in Oregon and loved it, even gave it to some friends it was that nice after 8 years. So we decided to by new stuff and couldn't be more disappointed. If it weren't for us moving, it damaged would have never be seen . That exactly what the professional installers thought!!! Dont be honest and tell them we had three broke peices but let's screw and glue it together and they will never know.....wrong! Ya we bought new stuff they set it up and it all looked great, signed off on it and months later you careful start to take it apart to move and you been cheated, lied too. How dishonest these people are. We paid cash! For brand new stuff and we're told it was going to be two weeks before we would receive it because the warehouse was out of product. We waited and it did come in on time, they set everything up and it was good until the day to move to another state. As we took things apart carefully, I got pissed about how things were glued and cobbled together. It's like I just bought a new car with a SALVAGE TITLE. I will add vedio to this post and show you now not to get taken advantage of by Ashley.. DONT BUY A DAM THING FROM THEM. 😒 UPDATE: Ashley responded by asking us to email them and they would respond back. We'll we did on October 20....ITS NOVEMBER 14TH and still crickets from them. We're done being lied to and there lack of respect for good customers. BBB COMPLANT FIRST, THEN LETS SEE IF THEY DO ONE THING...IF NOT PLAN " B"

Kadie was very friendly and helpful with selecting a new mattress.

Ashley in Meridian was hands down the worst experience I’ve ever encountered. This store left me in tears, I’ve never been so distraught after doing business with a company. I ordered a mattress, on my pickup date I was told it was on back order for another two weeks. I never received any kind of update letting me know of this significant delay. My family was arriving the next day and needed a bed to sleep in. After calling the store I was told my only option was to purchase another mattress at the warehouse. I asked the associate if I’d be getting the same type of mattress and was told yes. I didn’t receive the same mattress, the mattress is two inches thinner with a higher price tag. I spoke to the manager and expressed my frustration, I received no apology nor empathy for the situation that they caused. I will never do business with this company again and I highly suggest you don’t either.

I went to this store and some young lady salesperson with a septum nose ring and pants that fit her maybe 50 pounds ago came up to greet us. We were looking for furniture with specific dimensions and I'd forgotten my tape measure, so I asked to borrow one. She said sure, but just to make sure to give it back, as if I'm going around stealing tape measures from furniture stores. In fact, that was the third furniture store to which I'd been that day and none had had an issue letting me borrow their tape measures; and no one had warned me to return it; they just correctly assumed I was civil. Anyway, that horrid employee that treated me like a crook turned me off from ever patronizing that store again.

Kadie helped us find a great deal on a mattress and bed set!

I've had this table/chair set for 1 month. It already looks like it's 5 years old. The finish is coming off, from nothing other than doing simple cleaning. It's bubbling, which I thought was maybe from my kids leaving cups on the table and water condensation from the cups getting into the wood and causing the bubbling. No. More bubbles continue to show up, beyond the first ones I found. These bubbles are not from water damage. The worst part is trying to get help from Ashley customer service to attempt warranty support or product replacement. This is THE MOST disorganized customer support model I've ever encountered. I've contacted them no less than 5 times. Each time I've respectfully asked to speak with a manager. Each time, I'm told someone will call me back within 48 hours, and no one ever calls me back. I honestly feel like I've been scammed. Scammed by what is supposedly a "legitimate* brick and mortar store. It's scary that this place is still in business. I'm about to go set up a chair in front of their store and show these pictures and tell my story to every customer that goes in to buy something. Do better Ashley furniture.

Very nice furniture and a staff that is friendly, knowledgeable and helpful. We have purchased furniture at Ashley several times this summer and feel like we received a good value for our money. We had a few mishaps with delivery of bedroom furniture, but the local store, warehouse and home office worked hard to correct the issues and ensure we are satisfied. We recommend Ashley Furniture to anyone looking for good furniture at a fair price.

My husband and I stopped in to look for a few things, which unfortunately were not sold here, but Tess had all of the info about where to get what we needed. She was friendly, knowledgeable & all-around awesome! We will definitely be returning here to buy any furniture we need in the future.

Katie was absolutely amazing! Knowledgeable, kind and a pleasure to work with, we truly appreciated her!

Tess was awesome! 100% recommend working with her!

I had an amazing experience shopping at Ashley Furniture, all thanks to Madison! From the moment I walked in, she greeted me with a warm smile and an incredibly positive attitude. Madison was not only professional and knowledgeable but also genuinely cared about helping me find exactly what I was looking for. She took the time to listen to my needs, offered thoughtful suggestions, and made sure I understood all my options without ever being pushy. Her design advice was spot-on, and she helped me pick out pieces that matched my style and budget perfectly. She made what could have been a stressful decision feel easy and enjoyable. What really stood out was Madison’s attention to detail and follow-through. She kept me updated on my order, answered all my questions quickly, and made sure everything arrived just as expected. If you’re shopping at Ashley, ask for Madison – she goes above and beyond and turns furniture shopping into a truly personalized experience. I’ll definitely be back, and I’ll absolutely be asking for her again!

Your sales person, Madison W. in Idaho, sold me my bedroom set. Her customer service was excellent! I will definitely purchase from her again!

I recently came into the Ashley furniture store in Meridian Idaho to purchase some furniture for my second home. I I had the privilege of working with Madison Williams during this trip. She was very knowledgeable, kind and just an overall delight. I will be back soon to purchase some additional furniture and will only shop with Madison in the future. She is a real asset to your establishment.

Madison was extremely helpful! I recently purchased a home and she helped me furnish multiple rooms. The process was seamless and stress-free, plus she fitted me to the perfect mattress. Bonus points for having great customer service, would recommend!

The customer service at this location is on point. If you need a bed or furniture, I highly recommend you ask for Madison - she’s very knowledgeable with the product and services Ashley offers.

Katie and Elaine worked really hard to get me the price I needed to make it work for our budget. So grateful for them! And they were fun to chat with

I scheduled my delivery date to be September 17 while I was in store. They called me over the course of a month and a half trying to schedule the date for delivery and I told them more than six times September 17. They confirmed that two days before the delivery at 2 PM and at 3:21 PM they told me that they had to deliver it on a different day. This caused major problems with my work and you cannot get a hold of the store or a person it just goes to the automated system so there is absolutely no way to correct this problem.

Variety of options online and decent sales depending on the holiday. Overall products are pretty well built.

Do not buy from ashley, to solve any problem have to contact their horrible customer service. The sofa is had delivered is like sitting on a board! Stores solution have my family and friends come bounce on it!! Really! All sales are final. Yes you have 3 days to cancel under the law, but guess what delivery is after that. Also my 3 piece sofa needed to be connected together. Nope! Have been trying to get someone to call me back for 10 days!. Have gone to the store twice. They hand you a paper and say call this number! Putting sofa out on the curb! I'm out $2,000. AND I have to go buy another. DO NOT BUY FROM ASHLEY FURNATURE.

If you are going to get some furniture, talk with Madison. She was able to find us our couch with a great deal in less than 30 minutes. Then after we decided we wanted to make an adjustment to our order after the purchase, she made the whole process easy. The quality of products they have is superb, but the service that you are getting from Ashley Home Furniture is unmatched.

After recently buying a home, we headed to the Ashley Furniture Store to look around. Kadie was wonderful to work with. She was happy to show us the items we wanted to look at and answer all of our questions. We are relieved to know that our home will look beautiful with our new furniture. The store is clean, well stocked and has friendly staff. Will be stopping back by to add pieces that we didn’t get on this first trip.

We had a great experince and ordered and paid for some new livingroom furniture. OUR sales person was Pattie she was extremly helpful and knows the furniture industry very well. Ask for her. Thank you

Never purchase from Ashley! If you need customer service in any way you are out of luck. Local store won’t help and I have called customer service multiple times and of course it’s nobody local to talk to and fix the issue. Just trying to get 4 pieces with the same toggle switch. Of course they respond with an empty promise. Still nothing from them in phone call Or email Update: 8/24/25- finally after 7 weeks and the help of the local store we got our replacement pieces. Their customer service is absolutely the worst. The retail store is great. But they are limited in what they can do.

We are so pleased to buy from Ashley store 2 weeks ago . In meridian , ID. We were assisted by Madison . She was very pleasant , attentive to our needs and quality of the furniture . Her sales etiquette are just so pleasant . She made our buying experience a breeze . Stress free . We loved our new sectional . Kudos to Madison

Went in to look at getting a new mattress. Ended up leaving with an order of a mattress, a bed frame, a rug, and a recliner. Everything was fine until someone in the chain "accidentally" cancelled our order. Ever since then its been nothing but problems. First we were only offered a 20% discount to get something else, not even on our order, as "compensation" for having to re-order everything. Which, by the way, is not an easy process and took time out of our already busy weekend and it affected our credit score. And then to top it all off we just got a memo stating that the rug we purchased has now been discontinued, so we aren't even going to get that. This whole process has been a nightmare and to only have been given 20% off of a single item as our only form of compensation, it is absolutely unacceptable that we've been tossed around like this. The employees who helped us were so nice and friendly, only to have their management and shipping department screw us over. Safe to say once we pay off whatever we do get in our order we will NEVER be shopping here again.

Terrible experience; I took my brother to shop for a recliner . I had already done my “homework” prior to our arrival. We were greeted by a man dressed in a white Lab coat which was odd in my opinion . We gave him the details of what we were looking for and it was as if he didnt hear a word we said . He was cold, and seemed bothered . When we asked if they have free deliverey he immediately told me no, mind you I had already called prior to showing up and they told me yes. Then he proceeded to tell me I must have called a different store. We asked for a quote when all the sudden he started scheduling a time to deliver a chair ! we never even gave him the ok to do so. was uncomfortable so we walked out. I will never go back to this store . I refuse to give this man our business . We ended up at the Lazyboy store and spent more than we planned . Sorry Alejandro but this is not a good gig for you.

Beware of salesmen just telling you what you want to hear so you can purchase from them. Back in 2022 I purchased a couch from Ashley and was told it was real leather. Come to find out it’s not, now Ashley furniture won’t help whatsoever. They don’t even know who does their protection plan. When trying to get ahold of a manager I was told he was in meetings all day after the manager knew of my problem. Ashley furniture has taken zero accountability after I have spent over 15,000 dollars at this company I will make sure to never spend another dime on this place and tell every single person not to as well. The lack of communication and management is a disgrace. And yes I have reached out to all management and this “support” email that you guys respond with to “fix” the issues

My wife and I visited Ashley Furniture in Meridian looking for a new sofa and possibly some inspiration. From the moment we arrived, Toni Reardon provided an outstanding experience. She was patient, kind, knowledgeable, and truly made the process smooth and enjoyable. Thanks to Toni’s guidance, we not only found the perfect sofa but also added a large matching chair and a 5 year protection plan, all within our budget. Two days later, we are still talking about how easy and pleasant the experience was. Toni brought a level of professionalism and care that made the entire visit feel first class. We truly appreciate her help and highly recommend working with her. Thank You Toni!!!

I called the store to ask about a dresser. Otto answered and helped me out over the phone. It was amazing because I didn’t even have to come in. He went above and beyond to help my husband and I out! He deserves a raise! Thank you, Otto!

Alejandro was very good at his job. He’s knowledgeable and kind. We bought a great mattress set. Thanks Alejandro!

My rating is based on customer service. We purchased a modular sectional, the furniture is great... or what we have of it. We were able to pick up half of our order on the expected date. The rest of the couch keeps getting pushed back by weeks and weeks (more than once). The sales rep initially made it sound like they would help us out but is now saying they can't and gave us the number of an automated system that isn't clear or helpful. After hours on the phone the only amendment made was a 5% refund on the half of the order thats missing (coming out to less than $40). It's frustrating to be met with smiles and similar sales tactics in the store, promised to be taken care of, just to be shoved off to the wayside when the card is swiped and the sale is made. I appreciate the furniture but don't expect a sincere customer service experience.

Do not buy from this store. I ordered two lamps for my nightstands got them home and they were too large. They said I can’t return and all sales are final. They never said this when I purchased them. In fact I was told I could return if I had an issue. I’m not one for leaving bad reviews but this is ridiculous customer service.

(Translated by Google) The United States is getting better every day. (Original) Cada día mejor los estados unidos

I see no reason a store will not accommodate a client unhappy with a purchase. No one knows what a piece of furniture looks like until they see it in their home. In other words Ashley takes your money and you are stuck with what you buy. Horrible service. Horrible people when trying to get a problem resolved. Very very poor experience. Horrible. Do not go here!!!

Kadie and Justin made our dream sectional purchase such a breeze. Crazy helpful and super friendly. Highly recommend Ashley Furniture!

Alejhando Valle was amazing today! He helped us so quickly for a very important purchase for our guests to be able to visit! He solved our needs with quick solutions and saved us so much time!

Salesperson Michael was professional and concise. We completed our transaction easily.

Extremely helpful and knowledgeable. We were able to purchase everything we needed. Thank you!

Madison is the best sales woman I’ve had. She didn’t rush with the sale even it bring a Friday night at closing. She is very knowledgeable about all the products you have available. When we couldn’t finish the sale Friday evening and let her know we’d be back Saturday morning she didn’t try to pressure a credit application to get the sale. She trusted that we’d return as promised. This being a main reason for our return. She was extremely friendly and easy to talk to. Definitely will return for future furniture purchases

Madison was super helpful and polite!

We had an amazing experience! Pattie was so friendly and patient. She helped us find everything we were looking for. We will definitely be coming back to her when ready to get more furniture and decor. 11/10 stars

Really good customer service

5 stars to Pattie for being so patient and really taking her time to help us find what we need!

Treg is the absolute best!

Ashley Store is top-tier! We had an amazing experience shopping at the Ashley Store. From the moment we walked in, we were greeted with friendly, no-pressure service. The showroom was clean, beautifully arranged, and full of stylish, high-quality pieces. We fell in love with a comfortable, elegant sofa set that fits perfectly in our home — soft fabric, supportive cushions, and great attention to detail. Thank you Teagan!

Madison helped us get the perfect mattress and it was an easy purchase…thanks so much Ashley for hiring great employees

Ordering went well , haven't got the product yet so we'll see

Kadie was super helpful and friendly. She made sure I knew all the information I needed to know about the product. Definitely would recommend having her help you out if you go into the store.

Even with WIFI problems… Michael is very knowledgeable about the furniture, credit information, and all of our options with warranty, insurance, and the sale. Super friendly and helpful. For the first time buyers. Tessa was a hero with restarting the computer!!!! 👩🏻‍🎤

Alejandro was super nice and very helpful assisting me today I was looking for a bed and he took me all over the showroom until we finally narrowed on one….appreciate his patience and I will definitely come back for the other pieces to complete my beautiful bedroom…. Can’t wait for the bed to be delivered! Thank you Alejandro.

Madison the sales girl was great!

We dealt with Alejandro as our salesperson , what a great guy. Not a pushy salesperson, answered all of our questions and offered great alternatives . He's going to be our go-to person in the future. Thanks Alejandro!!!!!

Absolutely amazing service l!

Good experience with the service and price

Entered the store approached by a friendly, helpful young woman. Allowed us to browse on our own, which i appreciated! She remained nearby to help with any questions we had. I believe her name was Tess, at the Meridian Ashley furniture. She was knowledgeable about the furniture we were interested in. She was successful in helping us to make the purchase we entered the store for.

Delan definitely understands stellar customer service! He was very helpful explaining bedroom furniture, particularly with how my 12 inch bedframe would need a certain headboard fitting for it to work. Unfortunately, I could not order the headboard from him because they are only available online. So, he took his time and walked all over the store, grabbing lamps, and showing us how they worked with different nightstands. He explained how high the lamp should be based on the height of the headboard (See pic below). Delan even grabbed pillows in the colors that I wanted for the two headboards and placed them on the nightstands to show how they worked together. Definitely no sales pressure, but excellent information! As a result, I ordered two nightstands and two lamps. You will be very pleased at Ashley Furniture on Fairview Avenue in Meridian, if you stop by and request to see Delan!

Delan was very knowledgeable and helpful. He worked with us to fit a purchase into our budget. He also explained the details of the delivery and to contact him for future assistance. He was terrific.

We had to cancel our order. Ottoman back ordered and no delivery date identified. Didn't want chair without ottoman. They sent delivery confirmation, which we confirmed and then 2 hours later they called about the delayed ottoman.

Justin and Treg did a great job. Service was top notch.

1st time visiting Ashley. Toni greeted me and was extremely helpful. Looking forward to visiting the store again.

We recently moved to Idaho and were in need of furniture for our new house. We stopped at Ashley Furniture in Meridian and Madison Williams greeted us with a smile and showed us several selections for a sectional sofa, rugs and bar stools. She has impeccable taste and was a pleasure to work with. We ended up purchasing our furniture from her and would highly recommend her for your furniture needs!

Environment was very friendly and helpful 🙂

My sales person, Alejandro, was great! Very accommodating. The only problem I had was that the store tries to add on warranties and extremely high delivery charges to your bill. You really have to be alert and not to feel pressured to accept the extra charges. I just said no to warranties and told them that delivery charge was way to high so they reduced it.

Terrible service from Ashley. The lamps I purchased were too big and they refused to take them back. I will never shop Ashley again and would advise you not to shop there either. What a loser store!

Tony was an amazing sales lady! She helped us with answering questions and helped us get great deals on what we were looking for. The manager and other sales floor representative was super helpful getting us loaded!! Thank you Ashley Furniture we will be back!!

Otto did a wonderful job helping us find a mattress that would work for our specific sleep habits and needs. So glad we found him!

So first and foremost Katie helped us out and she was great (I hope you find a new job Katie). The experience at Ashley’s was subpar to say the best. An intimidating environment, extremely overpriced and expensive goods, and bad service after the purchase of the queen bed frame we got. The frame was delayed 3 weeks getting to the warehouse which was less than ideal. On assembly of the frame, the bolts were very cheap and stripped immediately, we had to go to a hardware store to get replacement bolts that worked right away. Will never and would never recommend anyone go to Ashley Furniture Store in their lives.

Madison assisted us, very helpful, answered all our questions. She was fantastic! We found exactly what we wanted with her help. We highly recommend her and Ashley home furniture

Tess was the best. Lots of helpful options and the girl knows her stuff. I feel lucky that she was my associate. She is a gem!

I had a pleasant visit. I had an amazing, salesperson her name was Madison. She was very friendly, helpful, attentive, smelled very good, pleasant to talk with. Prices at Ashley store were affordable good quality highly recommend and ask for Madison. One little down fall was the office person (male) seemed to be a little on the lazy side when paying with cash to me give me change when paying with cash.

Had a fantastic experience buying through Ashley. My wife and I spent a couple of weekends going to ALL of the furniture stores in the area. Customer service was top notch here. It far exceeded every other store. At the end of the day, all of the stores carry very similar items with different names on them. For us, it came down to the buying experience and who we wanted to support. Ashley was the ticket!

While searching for some home furnishings, the staff at Ashley’s were welcoming and educational while not being pushy or following us around. We were able to make an informed decision and make a new purchase for our beautiful dinning set

My wife and I have spent time on the website looking at sectionals. When we made up our minds and bite the bullet on new furniture, we went to the Fairview location and the couch in store was 1,500 dollars more than it was online. The sign with the price was what it was online. The sales associate said oh no that's wrong and the price 3500. Well guess what we went else where to purchase.

The sales person was professional and attentive without being pushy. Let me look through the store and was there if I needed questions answered. Offered a few suggestions which I appreciated!

The salesperson was outstanding.

Kadie was very helpful. Friendly and courteous. Loved our experience at Ashley.

Michael is the best.

Worked with Tess at the Meridian, ID location. She made the process of buying our new bedroom furniture very easy and quick! Thank you!

Treg helped me find an art piece in seconds of me walking in the store, Thank you! You Rock!

Glendie was very helpful, knowledgeable, and friendly! She wasn’t pushy and fostered a pleasant experience. We appreciate all of her help!

Tess was amazing! She was a huge help. Because of her we will be back again!

This store is my favorite! I always feel like a VIP, no pressure sales. Just friendly people and very nice furniture! Decorated two homes with the beautiful items I purchased here.

Ran into Ashley furniture today and Otto was there when I walked in—he was not pushy but knew I was on a mission to find something in particular. He came over to show me what to look for on the detailed signs on each piece of furniture, sales going on, etc—again no pressure just great information which I was happy about;) He explained different areas of interest to me and more—no pressure just great information!! Gave me his info if I ever wanted to check on a particular item without needing to come in—so now I have my own personal concierge to help me when I am ready for another piece or pieces of furniture!!

When I went into the showroom I made it abundantly clear that I DID NOT want a television stand that needed to be put together. I was not told that I needed to pay the extra $49 for in home delivery for them to put it together. Called the store and was told "it's unfortunate" that I already signed for the delivery because there's nothing more they can do. This

We had a great experience purchasing a sleeper sofa. Our salesperson helped us find a lower cost version online and was clear about expectations for home delivery. Would totally shop there again!

Great service from everyone at this store! Professional and genuine. Will come again!

Friendly staff. Good prices.

Delan was fabulous. Very low pressure and informative. I was nervous coming in after my last experience due to the high pressure I felt the last time I went furniture shopping. Our experience with Delan was everything my last experience should have been: we walked everything we wanted, at the price we were expecting, without feeling pressured to go above the price we felt comfortable spending.

Very friendly and helpful

We always find what we’re looking for at Ashley Homestore in Meridian. Great selection, great service, good pricing and no hassle. We will return for sure when a need arises.

A vast furniture store with a lot of variety. The furniture was reasonably priced and our salesman Kadie was helpful and resourceful. They offer a graded discount and free delivery. their online prices and store prices are vastly different, so compare the final prices before you buy. overall, good experience although we didn't buy there.

Service seemed subpar. The salesperson got upset when we didn’t need their help. Then when we requested an item, they tried to move it with a dolly and added a scratch to it. When it came to loading they were less than helpful and seemed annoyed to help us so we ended up loading the item ourselves.

Toni was amazing to work with. She was very patient with my family and caught small details in the order form. Store manager was able to help with online price matching. Now just waiting for delivery. Very happy and highly recommend.

Alejandro was great and very knowledgeable

Toni and Mike were a great help. Toni is one of the best salespeople I’ve ever worked with. Quick, knowledgeable, and very friendly. Great service. Thanks guys

Great furniture, and Tess is even better. She will find the perfect piece for you and your family.

Tess is amazing! So attentive ans nice, if you go there ask for her

I had a great experience! Tess was easy to work with, very friendly, and knowledgeable! It also helped that we were birthday twins! This wasn’t my first time shopping at Ashley Furniture and wont be my last. 😊

Alejandro Valle was the best. Helped with all our needs

We had a wonderful experience shopping at Ashley Furniture! Everyone was so pleasant and helpful, especially Brett. We bought a sofa, ottoman, two chairs, full bedroom set and dining room set. Brett made everything seamless and stress free and was very patient with us. Furniture is due to arrive tomorrow so will update this review to add in how the delivery and set up process goes. Highly recommend Ashley Furniture and ask for Brett!! ⭐️⭐️⭐️⭐️⭐️

Delan was SO helpful in making sure we got what we needed, and that we would be happy with the purchase. He could have easily pointed us to the most expensive options. Instead he took the time to really understand what we wanted.

Toni was amazing

“White glove delivery” showed up 3 hours late saying they had no paperwork, didn’t know my name or what they were delivering. Couch was broken and they called manager who stated it would be fixed the next day by a technician. They call the next day saying there were no notes in the system and nothing was filed for a claim. Still waiting on a call back from customer service department and store manager. Will be filing a complaint with the BBB.

Otto was extremely helpful. Will be back!

Ran into the location off Fairview and Eagle today looking for a weighted blanket. Tess was super friendly and explained they don't carry items for sale out the door, everything has to be ordered. But offered two different places I could go check out. I found exactly what I was looking for even though it wasn't through Ashley. Thanks for your help Tess!

Excellent service!!!!!

Seamless experience

My friend and I went in to browse furniture for our new home and were kindly and enthusiastically greeted by Tess!! We sat and talked for an hour and she shared plenty of information to help us on this journey. This interaction was greatly appreciated and honestly fun! Thank you Tess :)

I had an AMAZING worker named Tess help me out with what I needed, she managed to find exactly what I’ve pictured for my new home. She was very nice, respectful, and very friendly. Thank you Tess!

I had a wonderful time today window shopping for some new bedroom furniture. Tess very kindly showed me around, and gushed about the absolutely gorgeous Breckington canopy bed. Her knowledge of what she sells, the passion she has, and her kindness will bring me back in about a month or so to purchase what I need :)

Great experience working with delan. Very informative and fought to get us the best price

Delan was awesome and very informative!

Sales: Kadie was amazing! We ended up with exactly what we wanted and came in for, and she was able to discount a lot of items for us. This is our second time purchasing at Ashley and have enjoyed both experiences. Update following product delivery: I had to lower this to two stars unfortunately, as our product arrived broken. The crew setting it up got about halfway through before realizing, so the bed was left unfinished. Thankfully we have a guest room we can sleep in, but customer service didn’t provide an accurate update on when we’d hear when they can come back to finish. The crew told us one thing, and the person who called my husband told us another. Not ideal with two kids in the house. I ended up going to the store to try and get a more accurate timeline, and the woman who helped me didn’t show any compassion or remorse or really any eagerness to help. I left waiting for a call that will tell us when we can expect our bed to be fixed. I’m always hesitant to review right after a sales experience, because the true tell is the customer service and experience afterward. So updating with an honest full experience from store to delivery.

I am giving it 5 stars for the gal who helped me and the delivery crew who had to set everything up. I will say i was a bit disappointed during my time of purchase. They were kind to price match my item to what it was online but when the manager came to verify the amount he seemed annoyed and bothered by the stall of the process. After they figured it out the way he talked to the gal was in a very rude sarcastic tone “put it in your notes!” My experience was good but my brief interaction with their boss not so much.

Had a great experience at Ashley HomeStore! Tess was incredibly helpful, knowledgeable, cheerful, and made the whole process easy and enjoyable. Asked my partner and me a few simple questions and matched us with the perfect mattress. I’ll definitely be back soon when we start shopping for a bedroom set. Highly recommend!

Tess we so knowledgeable and bubbly! She saved us on our total cost, and it is very clear that she loved what she does. We are very excited about our new mattress and lamps.

Kadie was great to work with, she was patient with all our changes and choices. I would recommend working with her. Justin the sales manager was great to work with also.

Toni was great

Delan was Rockstar salesman.

Delan was pleasant and easy to work with.

Tess and Justin did a great job helping us!

Delan was so helpful ! Great job

Sales people were a bit pushy. She complained about how awful it would be for us to pick up the merchandise ourselves, I assume to upsell the delivery service, but left a bad taste in our mouths. Apparently if we don’t open up the bed when we pick it up to ensure all parts are there, we could be waiting up to 4 months to get the pieces we need. We were given a date less than a week away to pick up, then they called and extended it another week. So far, not the best experience.

We had went into the furniture store and was approached by one of the workers named “Tess”. She was very nice. Helped us with whatever we needed. We weren’t going to purchase anything at first. But she made the experience nice and easy. Very happy with our purchase and our experience

I popped in looking for some furniture for my office and I was in a hurry! I described to Tess what I was looking for and she quickly helped me find the perfect table! Thank you so much Tess!

Glendi was great at helping us find the perfect couch for our new home!

alejandro was great very helpful with all our question

Helpful and answered all questions!

It was quick and easy and they ordered me exactly what I wanted.

Worst experience in performance and customer service in my entire life. Mike, the Manager lied to me and misrepresented on numerous occasions when my furniture would be delivered. I ordered my furniture in early January and the first time it came was beginning of April!!! And when it came,,,, what a surprise! What a surprise!,, it came damaged. Prior to that. Ashley's gave me the wrong dimensions for pillows that I was custom ordering, gave me a delivery date and told me that I could remove all the furniture in my house because they were coming the next day so I sold it and they never showed up and didn't show up for 3 more months later! I had to buy Facebook furniture so we had something to sit on. There are so, so so many more details here that it would take a novel for me to write it. Run Run run run away from Ashley's and definitely have nothing to do with the manager Mike. You cannot get a hold of corporate, or anyone in customer service online that speaks reasonable English or who can do anything about your issues. When we told him after him not calling us back for over a week when our furniture came damaged to find out when a new delivery date was (found out it was going to be many weeks later) we asked for a refund. He told us that would be complicated and would take quite a while and we would have to return the ottoman and the side tables in order to get a refund. We had to drive the Ottomans and side tables to the store ourselves!.... What a shady business I am out $600 in pillows and replacement furniture, The interest from Ashley's having my money for almost 3 and 1/2 months and no furniture, and my time.... Oh my word my time! The countless hours and I mean hours upon hours upon hours. Trying to get a hold of the store leaving messages for the manager and never receiving a phone call back has been relentless. Do not buy from Ashley's furniture and Mike, you should be embarrassed and ashamed at your behavior towards me and my family. On the other hand, on a positive note.... Bassett furniture around the corner saved the day!!!! Chance the manager, and Christine, the sales associate were so sympathetic when they heard what happened to me. When I came into their store they bent over backwards to get me what I needed. Basset made promises that they kept. Bassett furniture gave me a great price with high quality. Basset returned my phone calls whenever I had an issue Bassett never lied to me about anything I've learned my lesson.... I was trying to save money and in the end it cost me.... Big time Please learn from me Run Run Run away from Ashley's furniture!!!! Never again!

I had a fantastic experience, thank you for all your help and expertise, Charl! Great prices and quality!

Arr sales person Tess did an amazing job

I went in looking for a couch and Alejandro got me the best deal on everything for my living room and kitch stools

Kadie went above and beyond in helping us in our new furniture selection!!! We were very indecisive and even unsure of what rooms we needed furniture in. Kadie demonstrated patience as we literally walked the entire store 5 times or so, lol. She was very knowledgeable and answers all our questions. Thank you, Kadie for being so phenomenal!

We had the pleasure of working with Kadie! She was very knowledgeable in the different furniture pieces we looked at, including the difference in fabrics and leather options available. She allowed us the ability to look around and was there when we needed her. Great experience 🙌

Had a great experience, Tess was very helpful in getting my furniture order sorted. The staff went above expectations in making a great customer experience. It was impressive. And very please with the new furniture! My wife loves it.

Employee Kadie was awesomely helpful with finding all we needed. I rate her service 10/10

Went in looking for a sofa, was immediately greeted, the sales rep Tess was amazing! She explained all our options thoroughly, and we left feeling very confident and excited in our decision 😀

Alejandro did a great job finding us the perfect living room set for our home! He was very kind and I would definitely recommend him if you go to Ashley Furniture in Meridian!

Tess was amazing. Great customer service, walked us through everything and we had an overall wonderful experience! We appreciated her patience while I decided on which dining room set I wanted. Thanks Tess!

I have never been to this store and from the moment I walked in I was welcomed by Tess. She was very knowledgeable and told me the layout of the store so I would know what I was looking for. She walked me through step by step and gave me the run down of how I could save the most money. I purchased a bedroom set and I will definitely be back to buy more. Thank you Tess for the great experience.

We had a great time at the store. Everyone was so friendly and the lady that helped us was amazing!

Ashley Homestore staffs are really kind and nice!

Michael Lopez is a really good and informative salesman. No pressure, good info!

TESS was very enthusiastic and helpful. All our needs were met and I couldn't be more happy with the service received.

Alejandro was very knowledgeable and extremely helpful. He remained friendly and patient even when I changed my mind 50 times haha. Great experience at Ashley with Alejandro.

A great sales rep. Richard was patient with me. Very detail oriented Thank you.

Toni was super helpful and allowed us time to look at everything we needed before coming over to us (which was super nice)! She then helped us with our table purchase and even went above and beyond trying to help us find other items for our home. She was so sweet and insightful! If you’re going over to Ashley I’d recommend finding Toni to help with your purchase!

Toni Reardon was great helping us with our new table. We love Ashley. They take good care of their customers and don't push when you say no.

Brett is the best, very informative and personable, answered all my questions. Thank you so much for your help.

Quick easy transaction. Everything explained well! thank you Tess and Justin

I was met immediately by Tess who was amazing and very helpful. I didn’t feel pressured to buy and had all of my questions answered. Thanks Tess!

Glendi was so helpful and patient with us as we looked for the perfect couch. She was very helpful and knowledgeable. We highly recommend her and Ashley Furniture.

We recently moved to Idaho and needed to furnish all rooms in our new home. We went to the Ashley Furniture Store in Meridian and met the most lovely lady named Glendi. She was amazing! She helped us coordinate four rooms of furniture that was gorgeous and functional. Her expertise in her field was so helpful in making sure the Furniture complimented each other as well as fit within the room space necessary. Glendi spent several hours with us and during this time she was so patient and kind. We appreciate her so much and will be back in the near future to finish completing the furnishing of our new home. Thank you so much Glendi.

Alejandro did a great job assisting us finding a new bedroom set and additional furniture. He was very polite, respectful and professional! Update to my review from 3/16 Todays date 4/13 In the past, I ordered furniture from Ashley furniture and was never told that items were out of stock. Meaning there was no delivery date. I mentioned that to the employee who helped me on 3/16. I was assured everything in our bedroom set would arrive in 4 to 6 weeks. The only thing that was delayed was my bedframe. It’s been 4 weeks and my entire bedroom set is set to deliver May 6 now.. and my bed frame into June. I have already called to cancel on my mattress since we are having to go buy from another store so we have something to sleep on in the meantime (we haven’t had one 4 weeks already). Very disappointed that the employee assured us it was 4-6 weeks on everything BUT the bedframe. Justin at the store has been helpful Trying to expedite the order, but had no luck. Will update my review when/if the rest of my furniture comes. Update to my review from 4/13 Called last week and was told all my delivery dates pushed back again to END of May & early June for bedframe but that it’s still “out of stock so it can change” I asked to speak to a supervisor on the customer care line and some miraculous way they were able to deliver my dresser with mirror & night stands yesterday 4/29. Not sure how the person before her got a end of May delivery date for those items but once I asked to speak to a supervisor she was able to get it to me a few days later. Still no bedframe or a date that they can confirm it’ll be in the warehouse. Will update once I receive my bedframe or am told another delay. Very disappointed in this entire situation.

I had a wonderful experience at Ashley Furniture in Meridian! I got to take my time and decide exactly what I wanted and needed. No pressure or pushy sales people. No waiting weeks for delivery either. Charl was personable and helpful. I will shop there again!

Wonderful service!

We had a wonderful time shopping at Ashley furniture. Bryan Otto made us feel very welcome, he came and checked on us couple of times to see if we needed help. He definitely goes above with customer service. Bryan thank you so much for all your service, you are a big asset to the company.

Charl was a wonderful saleswoman and helped as much as possible making the process easy and painless. Two thumbs up as she navigated all the little problems and pains. The furniture looks great!

Tess is amazing!! I was coming to look after weeks of trying to find the perfect set for my room and she was patient and very knowledgeable. Helped me find the perfect bed set and I am soooo excited. (:

(Translated by Google) Excellent, very friendly and pleasant. The person who served us was named Otto. (Original) Excelente, muy amable y agradable. Quien nos atendió se llama Otto

Tess was incredible! Even thought we couldn’t find what we needed, she was sweet and attentive enough to sit down and search for what we needed. Great customer service!!!

Wonderful experience!

Tess was very knowledgeable and helpful and gave us a great deal. Thank you

Glendi helped us look at couches and tables. She was extremely helpful and knowledgeable on the products on the show room floor. She pointed out their clearance and brand new models. Wasn’t pushy either way, which I find to be extremely favorable when shopping. I liked that Ashley Furniture had modular couches meaning we could choose the middle seating. We were able to buy a couch that suits our needs, instead of a 3 seat couch we got a 4 piece that has all power seats. I’ll update on quality and delivery, but for now the shopping experience was a 10/10 would recommend

Don't end up working with the manager name "Mike". Furnitures and the sales team were good and polite. But this person came to me to finalize a deal and was rude and horrible in treating customers. He asked what it takes to get my buying and while explaining he was rude and said the best deal he can do is $0 down from what salesman offered. There is no reason to have the title manager when they don't know to address customer. About to finalize a deal but the way he spoke I ended up not buying it. Hope the Ashley team addresses this kind of behavior! Also before you go to the store read the "1" star reviews. Don't fall for all the 5 star reviews -

We had the pleasure of working with Michael L. during our recent visit, and we were beyond impressed with the level of service we received. From the moment we walked in, Michael greeted is with a friendly smile and made us feel at comfortable and welcome. He was incredibly attentive and took the time to listen to us. He walked us through all our options, explaining the features and benefits of each item, and never once made us feel rushed. Michael showed dedication to making sure we were completely satisfied with our purchase. His professionalism and positive attitude made all the difference, and we will certainly be returning because of the outstanding experience he provided. Thanks Michael!!

Michael was absolutely amazing! He was so helpful and informative. 10 out of 10 recommend! Thank you!!!

Kadie was very helpful and friendly and professional and made purchasing a sofa simple.

Alex Valle was very professional, took take of everything in a timely manner. Provided a great furniture Buying experience!

The delivery people were amazing! I couldn't be there for the delivery but they kept me informed every step of the way. Thank you!

Sales Review for Jet – Ashley Furniture Store I recently had the pleasure of working with Jet at Ashley Furniture, and I couldn’t be more satisfied with the experience. From the moment I walked into the store, he greeted me warmly and took the time to understand exactly what I was looking for. I was in the market for a complete bed set and a mattress, and Jet provided expert guidance throughout the process. He showcased a variety of options, explaining the differences in quality, comfort, and pricing without any pressure. He was incredibly knowledgeable about the products, helping me find the perfect match for my needs and budget. What stood out the most was Jet’s professionalism and attention to detail. He made sure I was aware of all promotions and financing options, making the purchase process seamless and stress-free. The transaction was handled efficiently, and I appreciated the follow-up to ensure everything was delivered on time and to my satisfaction. Thanks to Jet, I now have a beautiful, high-quality bedroom set and a comfortable mattress that I absolutely love. I highly recommend him to anyone looking for exceptional service and a smooth shopping experience at Ashley Furniture! **Rating: ⭐⭐⭐⭐⭐**

Richard was awesome! He helped us buy our dream couches! Nice working with him and Ashleys Furniture! 👍🏻

Mike and Brett took the time with my wife and myself to make sure they addressed our needs. As a salesman it was great to be treated like a customer which unfortunately in this world that doesn’t happen that often.

The bedroom suite we purchased is really nice. However, the “$399.00 white glove delivery service” is a joke. When the delivery guys were done and gone, I had to pick up the pieces of furniture wrapping and cardboard left from the bedroom to the front door. The delivery guys just walked right passed the mess and were gone. Dear Ashley Furniture - Please train your delivery folks on how to actually provide “white glove delivery service”. The salesman was pretty spot on and provided fast service as we were on a time limit that day while shopping.

Great experience, great service, great prices.

Me and my husband we purchased a living room set from Ashley and Richard The person who helped us he was very nice friendly and professional

Got us in and helped us find what we were looking for. Friendly service staff.

Very friendly salesman. Went out of his way to help us find the exact dinette set.

(Translated by Google) I had a very good experience, they treated me and advised me in the best way. I recommend the place and the advisor "Benjamin" is a great person with incredible human quality and is interested in helping you find what you are looking for, providing many options depending on your budget; I was very satisfied with the purchase👍 (Original) Tuve una experiencia muy buena me atendieron y me asesoraron de la mejor manera. recomiendo el lugar y a el asesor "Benjamin"es una gran persona con una calidad humana increíble y se interesa en que uno encuentre lo q busca brindando muchas opciones según el presupuesto; quedé muy satisfecho con la compra👍

Had a very easy transaction with sales associate, Jet. He was enthusiastic and willing to check all possibilities for my requirements.

Wonderful experience from the moment we stepped through the door. Charl greeted us as soon as we walked in and helped us every step of the way to find the perfect mattress for us. Extremely grateful for her help and her fantasic attitude!

TERRIBLE SERVICE. I worked with Justin who was really rude. They gave us a price and then we came back the next day and they wouldn’t give us the same price. I haven’t been to a store to buy furniture and ever came across someone so rude. It was hugely disappointing considering we were going to spend 3k. Prefer DeMeyer nearby with better prices and better service.

Bryan Otto was fantastic to work with! Very knowledgeable and personable. Thank you Bryan!

Otto was great to deal with. Very knowledgeable and knew everything about the prices we were interested in! Thank you Otto!

First time buying at Ashley F Bryan O. in sales was very informative on our purchase of an adjustable bed and mattress.Folks are friendly at Ashley and highly recommend their team. Thx Larry & Claudia

Had a great experience with Richard. He was a terrific salesman. Very informative

Bryan is the best! Thank you!

We had Tess help us on a new couch purchase, we couldn’t be happier!

Toni is the sweetest and found the best options for us. Knew exactly what we needed when we walked in the door. I would highly recommend her and would love to work with her again in the future.

Jet was amazing to work with and made the experience quick and easy.

Dollar wise , my purchase was a lot but the service I received was top notch. Thank you Toni for going the extra mile for my small purchase.

Justin, now the sales manager was greats when we purchased in December 24, he was our sales guy and was great to work with. Went to the store today due to some issues on my order delivery and he was quick to spot the issue on their end. We did end up ordering one more counter stool and he gave the sale to Tess and she was easy to work with, straightforward and bubbly.

We bought a mattress from Tess and she was so helpful and great to work with! She made the experience quick and easy.

Beautiful showroom with friendly and welcoming staff. Jet was very knowledgable, patient, and transparent!

Super pleased with our experience! Jet helped us out with purchasing our new couches and living room accessories. Super helpful, didn’t feel pressured for a quick sale or anything like that.

Great service!

My husband and I recently purchased a bedroom set at Ashley. Our sales person, Charl, greeted us and pointed us out their bedroom sets. She made herself available for questions, but didn’t hover. She was very helpful and patient with us. When it came time to pick up our bedroom set, we never got confirmation that it was in the warehouse and we tried to call the number and couldn’t get any answers. Charl had given us her personal phone number so I was able to text her to make sure items were in stock before we went to the warehouse. Truly above and beyond service.

Bryan helped me find a new sectional for my apartment and did absolutely wonderfully! He was super nice and helpful, answering all my questions. Removed a star because the delivery is absolutely horrendous, they tell you a super early time and then continue pushing the time back. They eventually called and told me they couldn't deliver today, but by then my entire day was taken waiting for people to arrive.

Kadie made our purchase a breeze, she answered all questions, wasn't pushy and made sure everything was good to go. Justin was also very helpful. Highly recommend both.

Glendi did a wonderful job. She was honest, helpful, and upfront about pricing and availability.

Brett and Mike are amazing! Couldn’t be happier with this transaction.

Working with Cheryl was a really good experience.

We had a great experience with a quartet of experts helping us! Richard escorted around - showing us options, Justin processed the discounts, Christine helped with the clearance items, and Erin helped load up my truck. We bought complete living room and dining room sets, extra swivel chairs for a family room and some night stands for a bedroom. The furnature quality is fantastic and the extended president-day sale was the kicker that made the overall experience amazing! Thank you Team Ashley!

Went in to purchase a couch and received wonderful customer service and assistance. Toni helped us out with this process and was so patient and helpful with all of our back and forth on items and questions! Would definitely recommend for any furniture needs you have.

We had a poor experience with Ashley. My wife and I have bought new furniture from various stores in the Valley the past 5 years and Ashley has been the worst experience. This is coming from someone who understands all furniture stores have operating/CS issues. Issues with other stores were handled more professionally and with better communication/CS. There are multiple complaints to share, but one I hope they take from this is updating their national phone operating system—it seems to be cheap or simply still from the early 2000’s and is a TERRIBLE experience that can only make all callers mad by the time they reach a rep, if they can even reach one. The system doesn’t allow typing, and voice controls do not understand what you’re saying. Worst part is how after 1-2 misunderstandings when speaking to operator (even with clear/concise speaking) system will “thank you” and ask to call again. WORST PHONE SYSTEM IN THE 21st CENTURY. Other complaints include: attitude from reps at Meridian location; 3+ months to receive product; damaged product arriving not only at first delivery, but 2nd and 3rd deliveries; after being put on hold for 10 minutes by rep, they hang up (this is all after everything I mention above); etc. Moral of story, I say go to Scandinavia or RC Willy over Ashley.

My issue has been resolved and I am incredibly happy

We had a wonderful experience with Kadie and Justin at the Meridian location. Wonderful customer service, couldn’t have asked for more! They need a raise!

Bryan Otto did a great job with our new furniture!!

Bryan Otto was amazing and helpful! Great prices and great service

Jason and Katie were very helpful and pleasant. .

I’ve not shopped at Ashley before so maybe this is just how it is but, we went looking for some throw pillows. We found a couple we liked and went to check out. The checkout process was frustrating. Waiting for one of many representatives to acknowledge us and help us out. We were then told we couldn’t take the pillows with us, we would have to order them and were told they wouldn’t arrive for 6-8 weeks. Meanwhile the store had at least 20 of the pillows we wanted in store, including five all stocked on a shelf. So we had to give our shipping information, then walk to the back of the store to a credit card reader. Then walk back to the front of the store to get a receipt. Whole process seemed archaic and I’m not a fan of the shopping only. Large items I can understand but, pillows? Not to mention as we were walking out, the couple next to us were leaving with a pillow in hand… hmmm that’s a bit odd.

Tess was awesome. Hit all the points with a smile

Very good Tess was great. I hope everything goes as scheduled with my delivery. Thanks, Buck

Katie and Justin were a great team. They were very knowledgeable and helped us find the perfect sectional for our family! We will be back again!!!!

Found what we were looking for and Tess who helped us was awesome! Very friendly and approachable.

“Otto” our salesperson took really good care of us! Positive buying experience…..Otto took the time to review the features of our new sofa and explained the extended warranty well. Will visit Ashley again and always ask for OTTO!

Brett was fantastic to work with. He could tell that I knew exactly what I wanted, so he never pressured me into getting more than I needed, while still maintaining a helpful presence. Justin also came around every once in a while, and it was refreshing to feel a more laid back approach that made it feel like we've all been friends before. Thanks, Brett and Justin for such a great experience!

Glendi was helpful made the process quick and easy!

Glendi,was very professional. I'm really satisfied with her how she do the business.

We went in looking for a rocking recliner. Tess was the person they helped us. She is very friendly and fun to work with. Made our experience so easy. Not pushy at all.

Great experience with a well informed staff member. Found exactly what I was looking for.

Michael was awesome salesperson. Thank you for the help!

Tesa was very helpful, friendly, and knowledgeable!

Glendi was fast, efficient, informative, and helpful. Thank you so much!

Customer service is terible, the staff is cold and not helpful. When we asked return policy for the coffee table, his reply was “there isn’t one” and that’s it. No more explaination. Feel like we were not welcomed

Toni was very helpful! She was friendly and knew the products very well ! A great shopping experience !

I feel like they have the same things as everyone else, just a little more expensive. Sales reps are always nice.

I came in to get a new bed and Brett was awesome! He helped us pick a bed in our price point and comfort level quickly at the end of a long moving day. Excellent customer service!

Brett was very helpful and found us a wonderful mattress quickly!

Great job. Richard was very knowledgeable and made it a great experience.

Richard was amazing. He helped me buy my first couch. Love Ashley Store!

By far the worst customer service experience we’ve ever had. Took 3 months and 8 visits to our house to deliver our furniture that was supposed to take 1 month and 1 trip. We got overcharged on what we were quoted and they won’t adjust the price.

Tess was very friendly and helpful.

Great deals, friendly helpful staff.

Kadie took care of us and was patient. She went above and beyond.

We had a wonderful time shopping for our couch and chair. Bryan Otto made us feel very welcome and was so patient! He definitely goes above with customer service. Bryan thank you so much, we can't wait to have our new furniture and will definitely tell everyone about your store and WILL come back again!

Bryan Otto was magnificently courteous and professional. He deserves a raise.

Richard the sales guy that helped me out was fantastic easy peasy got everything I needed I'm happy

She was good.

Everything went well

Kadie was so helpful in my quest for a new mattress. She asked questions and listened to my response. I am looking forward to an excellent sleep experience once my mattress is delivered.

Very nice staff. Not very clear in communicating sales, pricing, etc.

Good selection and service was attentive

First time to shop at Ashley Furniture. Kadie Kellie did a fantastic job at helping us . My husband and I will be back soon! Thank you.

Tess was amazing! She helped us around the store and even helped us find what we were looking for in the clearance section! Saved us 50%! The showroom is beautiful and clean. Highly recommend the Meridian store.

Tess was very knowledgeable about the furniture we chose. She was new and admitted it but still took great care of us.

Kadie Keller was excellent. Super nice too!

Helpful and fair prices!

Very pleasant shopping experience!! JD was extremely helpful with a pleasant personality.

Great experience. Tess was extremely helpful and knowledgeable. I would definitely buy from her again. Helped me color match and figure out what would look the best in my space. Spent a lot of time making sure I had what I needed and would work the best.

Tess and Michael were wonderful to work with. Super happy with quality and pricing.

Jet provided excellent customer service!! I give him 5 stars! Helped me find my perfect recliner!!!!

Jet was amazing helped me find my dream bed with my husband. He has great style and smile. JET IS A DIVA!!!!

Jet provided excellent customer service! I am definitely going to purchase furniture from him.

Jet was amazing and very kind. He helped my dream bed and pillow. He is a diva.

Alejandro Valle is amazing! So happy with my experience at Ashley Meridian. Will definitely be back for his help when I'm ready to purchase a couch and dining furniture.

Jett is an awesome sales person! Thank you for having exactly what we need!

Richard was extremely helpful kind and patient with us.

Tess was amazing in her help! She was always there but not helicopter and very nice and easy to work with!

Great customer service.

Toni was fantastic! Super helpful in figuring out what we needed. Great experience

Alejandro was especially helpful and attentive. Great experience.

Jet was warm, approachable and knowlegable. He asked us what we wanted, knew his inventory and was not overly sales persistent. It took about 15 minutes to make our decision. The sales process was fast & efficient. Jet was a delight to work with.

This was our first purchase from Ashley, but likely won't be the last. We have been looking at adding a modular couch to our bonus room for some time now and finally found the one we have been looking for! High quality product and exactly what we have been looking for and at a competitive price. Appreciate the 5 year warranty and the performance fabric, and all machine washable? Even better. Toni was very helpful, had all the answers we needed but wasn't pushy, was willing to let us take our time, think about what we needed and walked us through the entire process. We appreciate her kindness and help.

In a Bind and needed a couch fast! The staff was very friendly and knowledgeable. Got us exactly what we needed at a great price. We love it.

Great service!!

Toni R. Sales representative at Ashely Furniture Store on Fairview and Eagle Boise, was very professional and wonderful when we came in to purchase a dinner room table. She also encouraged her manager to work with us in obtaining a great price on the table.

Jet was awesome! Great buying experience.

Jet was very very helpful and kind. Very informative about different items we looked at in the store. Thanks.

Tess helped us out and saved us a lot of money!

Tess is amazing and was so patient with us! Thanks for being awesome!

Richard was great. Fantastic personality. Very informative on my purchases. Would highly recommend him to friends and family.

Tess! Tess! Tess! She's the bestest! Thank you so much for taking care of us.

Jet was absolutely great. So patient and helpful. Will refer all my friends and family!

Toni was absolutely amazing! She was so helpful with comparing different items, sizing and measurements, and she really went above and beyond to help me find exactly what I want! :)

My husband and I were looking for a sofa sleeper and dining room buffet. The salesperson met us at the door and showed us exactly what we were looking for. Due to a special sale we got both items at a good price. We had a very good experience shopping at Ashley.

Glendi was awesome! Explained things very well.

Glendi was fabulous and a joy to work with. We are very happy with our new purchase! Thank you!

Great experience

Alejandro was great, painless purchase process.

Great customer service! Walked in and was able to get exactly what I needed and wanted.

Jet was amazing! He went above and beyond and made sure that our new couch was the perfect fit for our space! We appreciated the attention to detail, customer service was top notch!

Great service by Jet.

5 Stars I had a fantastic experience at the Ashley Store in Boise today! Kadie was our sales representative, and she was absolutely wonderful—friendly, knowledgeable, and attentive. We also appreciated the support from Mike, the GM, and Justin, who all worked together to help us find a great deal on a new living room set. We ended up purchasing a leather couch, love seat, and a couple of accent chairs, and we couldn’t be happier with our choices. The entire team made the process seamless from start to finish. If you’re looking for high-quality furniture or just need some fresh ideas, we highly recommend paying them a visit!

Raymond is a great salesperson. He answered all of our questions, and made our purchase as easy and painless as possible.

Jet is a great person very informative

Jet was AWESOME!! Extremely helpful and knowledgeable!!

Jet was very helpful in helping us select furniture to go into our newly purchased home. He was very knowledgeable and allowed us to explore the store at our own pace yet readily available for questions when we had them.

Update as of 2/18 - Unbelievable! Per the request in Ashley Furniture’s response to my review, I sent an email documenting everything. It’s been over a week and I haven’t heard back from anyone or gotten my refund. Avoid Ashley Furniture – A Nightmare Experience I regret ever shopping at Ashley Furniture. If you want quality service, go to RC Willey instead. I purchased a $5,000 bedroom set from the Meridian store on 12/30/24, including a pricey warranty and delivery. The first delivery (1/10) was a disaster—rude subcontractors refused to bring my bed frame upstairs properly, argued with me, and ultimately failed. I was ready to cancel, but the store manager, Mike, apologized and promised a $400 refund plus a new delivery team. The second delivery (1/17) by actual Ashley employees was flawless—they got everything upstairs in 45 minutes with no issues. However, my $400 refund never came, and when my backordered chest of drawers was set to arrive (2/8), I realized Mike had ghosted me. After multiple ignored messages, I decided to cancel the remaining order and request my refund ($800 total). Despite confirming my cancellation, Ashley still sent the same rude subcontractors to deliver the chest. I refused it, and the warehouse acted like they had no record of my cancellation. Now, I’m stuck waiting for my refund, unsure if I’ll ever get it. Bottom line: Terrible customer service, incompetent delivery teams, and empty refund promises. Skip Ashley Furniture.

Store experience was good. The call center was annoying. I can see delivery guy contacting the day before for instructions. But the hassle of text and calls was a different story. Any further contact other then the delivery guy and I will cancel my purchase

Bryan helped us with our mattress decisions and made life so much easier. Thank you Bryan! Great place to go for wonderful help and service

Very helpful… called ahead and Richard helped finish the paperwork and our bed frame will be here in no time…

Very friendly and supportive staff. Kadie was a great salesperson!

Richard was very friendly and no pressure was put on us. If you go in the store, ask for Richard! Super personable

Richard was very knowledgeable and helpful and had terrific customer service skills. Very polite and friendly. Made me feel at home and easy during the buying process as well.

Toni was very polite and professional, loved dealing with her on her imput to help us find what we wanted

Fantastic service. Thanks Brett and Tess

Tess our sales rep was awesome. She answered all of questions and worked very hard for our discounts. She is a great asset to the company.

Jet was absolutely fantastic. His personability and authenticity made the entire experience truly exceptional. I will be back to give him my business again. 100/10 customer service.

I ordered a sectional early in January and wanted it delivered January 31st. They called and told me it won't arrive until Feb 21st! I asked if it would be faster if we picked it up instead of having it delivered, they said yes. They said that it would be arriving the following week and we could pick it up. I called that morning of pick up and they told me only 1 part of the sectional is there and the other one is in back order until end of March! I cancelled my order- DO NOT BUY FROM HERE!

Jet and Justin were very helpful and went above and beyond to help us find the right mattress and get us approved for higher credit !!! Definitely will be coming back to them for more furniture!! Thanks guys! Ask for Jet and Justin!

Tess helped me out so much, provided me with good information and helped me make a decision on a new bed frame. Very sweet and lots of patience.

Tess is awesome! She helped me find the perfect blanket, showed me so many options and was so patient with me!

Tess was amazing! Very knowledgeable and helpful. Highly recommend!

Alejandro was great to work with! We appreciate all the help!!

Alejandro was super helpful. He was very knowledgeable. The process was quick and easy! Highly recommend using him for any of your furniture needs

Absolutely amazing jet was a 10/10 helper amazing positive attitude loved my experience!

I went here last weekend because I am on the market for new furniture for my teenage daughters room. I was on their website and seen the have 0% if you get approved for a CC and I got approved! I start shopping online and I realize there is a store close to home. I saw some dressers and wanted to go and look at the dimensions in person. I walk into the store, and it's not busy. I notice a few workers huddled up in a meeting and I'm walking around the store hoping someone would acknowledge me cause I have some questions and I am ready to purchase. No one greets me. I was in the store alone for 15-20 min and no help was offered. I walked out cancelled my CC and will not be going back. Thanks Ashley!

Matthew was our salesman and was wonderful. The sales manager that assisted with our purchase along with Matthew was great as well. We will definitely be back

Love their clearance area! Jet, Justin, and Glendi were awesome and super fun to work with!

Ordered 2 dressers, 2 night stands and 2 queen size beds on 11/25/24. First delivery on 12/19 I received 2 damaged items and the foundation’s for the beds were not delivered. Received replacement items 2weeks later but still no foundations. Was supposed to receive both foundations mid January but was canceled the day before because they were damaged. Again on 1/22/25 but was canceled again. Now it is supposed to be 2/4/25. Also, your customer service is in the Philippine were English is NOT their first language. Very frustrating to talk to them and finally figuring out, they don’t know anything. I hope I get my foundations soon.

Charl was absolutely amazing! She made the process of buying some furniture for our new home easy and comfortable. We will definitely be back to buy more thanks to her kindness and helpfulness.

GLENDI was absolutely amazing. Helped with everything

Tess was very helpful and knowledgeable. She was a wonderful sales woman. Thanks for all your help!!

Richard was amazing. Worked at my pace and was very low pressure. Worked well with his manager, Mike to help me get the most bang for my buck. I will make my future purchases with Richard.

I’d give them a big fat zero if I could. It may cost a little more or maybe a little less but my advice, for Idaho…. GO TO RC WILEY. Customer service is so much better. They actually call you when your furniture arrives at the warehouse for pickup. If for any reason you need to call them, they are on it with your info. I’ve never had to give all of mine and my wife’s info for “verification” just to be told that I’m wrong. 4 TIMES! I said once that I wouldn’t buy from them again. I should’ve listened to my past self. Shame on me I suppose.

Wonderful and easy shopping experience ! Kadie was able to answer all of our questions and was extremely patient with our three kids through the process of purchasing our new sofa. Thank you Kadie!

If I could leave less than a star I would. Ordered a couch at the beginning of January. Was told it would be delivered January 15th. Which they then pushed back to FEBRUARY (over a month past the order date). Called their customer service (who don't speak english btw) SEVERAL times, to which they said that they will get back to me within 24 hours, which never happened. FINALLY was told that it would be delivered the 25th (today). The delivery drivers didn't speak English, and when I realized they brought half of what i ordered, I told them that I didn't have a desire to have half a couch, and to take it back. He then proceeded to argue with me about what I ordered. This entire process has been a NIGHTMARE!!!!! You have 7 days to refund my money starting now, if not I will take legal action. Have the day you deserve.

Jet was professional and thorough! Made the process very easy and was patient with us while we figured out what exactly we were looking for.

We had a wonderful experience with Justin today. We were able to find everything we needed. He was readily available to assist us and answer our questions, while also allowing us the space to browse. He was knowledgeable about the fabrics and explained everything clearly and efficiently. My four children were also with me, and he was very accommodating to their presence.

Love this furniture store, I would like to get one of everything, but my wife and I are going to settle on a very nice coffee table. Richard helped my wife and I find a very nice piece of furniture and we appreciate all the help. Richard was very cordial and professional. We appreciate that. JS

Tess is one of the most friendly and fantastic sales people I’ve ever met! She is kind and courteous and pays close attention to her customers and their needs and desires. Tess is amazing at making suggestions if there are concerns about your furniture, whether it’s something you’re looking at purchasing or an issue with your existing furniture. She is extremely helpful and informative with everything on the Ashley floor and is happy to see all of her customers again and again. I have made many appointments with Tess and I will absolutely be seeing her again, thank you Tess!

Justin was very friendly and helped us get another section for a couch.

Tess was amazing!! :)

Terrible customer service. Will never buy from here again.

Absolutely terrible customer service and experience. We bought a couch from Ashley Furniture in Meridian at the beginning of January. Paid extra for hassle free, fast shipping. Received an email saying it would be delayed until February. Between my husband and I, we called 6 different times asking why the delivery was delayed and telling them that just wouldn’t work. Each time we were told “you’ll hear back from us in 24 hours with an answer.” Never heard anything back. Called back a 7th time asking for some kind of compensation or refund. We were told “you’ll hear back from a manager in 48 hours”. At this point we have no idea when we’ll be receiving our couch and no answers. We will never buy furniture here again.

We worked with Jet and he was great on filling our needs. Didn’t feel any pressure and he was excellent at staying around our budget.

Justin was Excellent, professional and very well informed

Jet is very helpfull no pressure sale rep. Much appreciated!!!!!!

I'm so happy with my furniture purchase and the service I received from Tess throughout the entire selection, purchase and delivery process.

If you go to Ashley furniture in Meridian ask for Jet Dones! He sold me a sleeper sofa and sectional and was always looking for ways to help it fit in my budget and even went the extra mile for protection discount. He always had my best interest throughout the transaction.

Justin Johnson was amazing and very informative.

We had such a great experience with this location! Tess was so helpful and wasn’t pushy at all! She helped us find and configure a couch for our loft and we also ended up finding a few more pieces for our home. She was so patient with us we looked around and when we came in the next day to purchase everything it was all ready to go & so quick! Highly recommend getting your furniture here!

Tess all the way! An angel of a salesperson!

Matt took excellent care of us! Will buy again!

Gail broker was amazing and took time to explain everything I needed

Nice staff.

Matt and Jet here at Ashley were the best! Made everything easy and simple!!

Kadie was very helpful!

Richard was amazing to work with! He was super helpful and did not pressure us by any means. Would go back and use him again.

Jet was awesome, showed me all of my options after I told him what I was looking for! Didn’t waste my time with options that didn’t fit my needs. And kept me ALMOST within my budget😆 Seriously great.

Bought a table, I did have a customer service representative who was able to answer some questions but ultimately had to wait for a manager to complete the sale. Table was to be available on 12/28, then 1/3 then a call in broken english saying 1/8. Then a call from the store on 1/4 saying it was ready, it wasn't. I'll let you know if/when I ever get it. Update: was able to pick it up after some back and forth. slow process for pick up at the depot but everyone was nice and helpful.

I ordered a bedroom set from you a few months ago. I received a call saying that you would have to either split my delivery or just hold on to what you had ready until everything could be delivered at once ( I chose the second option) Then you no longer had anything that was set aside for my order. Which means you gave it to someone else or you lied and never had anything ready. Going back and forth with people over the phone I have had to reschedule like 6 separate times now. I've had to get my "Premium" Delivery fee refunded already by going in person back to the store across town for it. It's been very frustrating because I've already taken off multiple days from work to be home for these deliveries. Is there any other way I can be compensated for this? I emailed multiple times as well but nobody wants to respond to me. Maybe someone will respond here Edit: This solutions email either does not work or everyone is incompetent or lazy DO NOT DO BUSINESS WITH ASHLEY FURNITURE! WHY IS THIS SO DIFFICULT!

Jet was great to work with! He was knowledgeable and SUPER nice and funny!! We will definitely be coming back to see him when we need more furniture.

Tess is amazing!

Richard was a great help. He showed us different options. Very helpful definitely would recommend asking for him.

I have tried to give my business to this Ashley Furniture location several times, and I don’t know why I keep trying because nothing ever changes. I would much rather make the drive to Nampa or even the Twin Falls store to make sure I get 1) better customer service and 2) better prices. Each time I’ve visited this store with the sole intent of leaving the store with a purchase, I haven’t been greeted nor spoken to AT ALL unless I directly approach the employees, who can hardly look my way when I walk up to them because they’re too busy having a personal conversation. Even when I’ve called to place an order, the employee was rude, unprofessional, and not helpful in any way. So glad I gave my business to the Nampa store instead!

Great help from Kadie, Justin, and Drew in finding us a new mattress and bedroom set. Very knowledgeable and fun to work with!

Robert was awesome to work with!!

I have been shopping at Ashley Furniture for the last 15 years and have always had good experiences and received quality furniture. However, my recent experience has been extremely disappointing. I recently purchased a $3,000 sectional for my new home because my first Ashley couch had been my favorite. Due to allergy concerns, I specifically asked the salesperson if any part of the couch contained feathers. I was assured it did not, so I went ahead with the purchase. However, when the sectional arrived, I discovered the pillows were filled with duck feathers. I contacted the manager, Mike, who initially said he would try to help. I even researched the most cost-effective replacement pillow inserts, which were under $200. When I followed up, Mike informed me they couldn’t do anything to resolve the issue because the pillows were “free” with the sectional and didn’t come with a warranty. He also claimed duck feathers are hypoallergenic, which is inaccurate—many people, myself included, can have allergic reactions to them. I explained how much I enjoy shopping at Ashley, I recently bought a desk from them as well. I also made it clear that if they couldn’t help cover the cost of replacing the pillow inserts, I would no longer shop with them. Unfortunately, Mike said he understood but stood by their refusal to help. This experience has been incredibly frustrating, especially considering how much I’ve spent at Ashley over the years and how loyal I’ve been as a customer. I expected better customer service and support, especially for a long-time customer like me. This experience has left me with no choice but to take my business elsewhere.

Walked in today not sure if I would find anything I liked within my limited price range; I was pleasantly surprised! Katie was super helpful and working with me to get what I wanted! Mike, the manager, was great, too, working with us to get me a great deal! Great job, guys!

Glendie and Jet were awesome! Great experience, I’ll definitely be coming back in the future!

Absolutely horrible after sale experience. DO NOT BUY from them. If you have any issues, you will never get a hold of a live person from the store. We ordered a couch that was delayed 3 times. They kept making different excuses. First it was back ordered then it was a delivery conflict. If you like talking to AI then be sure to call them. I will never buy from this company again.

Jet was awesome. Super friendly and passionate about what he does. Very knowledgeable as well. Did not feel like I was being forced to buy anything, but did feel like I was being guided to make the correct decision to meet my needs.

Kadie was very helpful- let us look around and pick what we liked without being pushy. Thank you for helping us find the right couch for us!!

Repeat customer! They are not pushy and the manager is awesome, very happy with the coffee table set we got.

Kadie was very friendly, helpful, and informative on the kitchen tables I was searching for. I will definitely ask for her again when shopping for more furniture with Ashley.

Richard is great and deserves a raise..big one.

Jet was amazing to work with. Super helpful and my couch looks great!

Stellar

Kadie did an amazing job.

Jet was amazing when we were buying our mattress! Highly recommend Ashley Home store. Their staff is knowledgeable and friendly. Jet is just the best!

Richard was great! Very helpful, quick purchase. Not pushy.

I will NEVER do business with Ashley or this store ever again. This nightmare started the first part of September when I purchased a bedroom set. Salesman Richard told me that it was on back order and I would receive it in 4-6 weeks. 2 months later mid November, I was notified that part of my shipment was available for delivery but the bed would not be delivered until 12/27. The person on the phone clearly did not care about the delay and was not helpful. I went to the Meridian store and personally talked to the manager and his response was apologetic but that bed was a popular item. He also told me that he had a meeting he had to get to and would call me the next day with an update. He never did. Guess I’m not important enough to rate a call back despite spending close to $6000 for bedroom set and mattress. Now I get a call telling me that they won’t be able to deliver it until January 22. Again the heavily accented person on the phone could care less and they gave me an option to rate the call which for some reason I was disconnected before I could do so Bottom line is Ashley Furniture only cares about the money not customer satisfaction or even follow through. I will go to RC Wiley from now on for my furniture needs. They may be a bit more expensive that Ashley but they care about customer service and follow up 12/17. Received the following reply from Ashley and responded to the email. Of course they didn’t respond to my email. Again just reinforces their lack of customer satisfaction 12/18. Update to my post on 12/17. Ashley responded to my email after I posted yesterday when they again ignored me. All they did was apologize again but didn’t offer to expedite my delivery or even offer a coupon off for any future purchases. They only appear to care about customer satisfaction but don’t do anything to correct the bad behavior. CONSUMER BEWARE!!!!!! I’m done with them

Ordered a brand new couch a month ago. Upon delivery of the couch today, the delivery personnel declined our advise to use the front door instead of the back door even though the front door was much wider. They ended up breaking our new couch and damaging our door frame on our back door because they were determined to use the back door. So now we have half a couch and have no idea when the other half will come in. Very disappointed in the delivery service.

We had a great experience when purchasing a couch! Raymond met us at the door, we explained what we were looking for and lead us straight to it. We liked the shape but that was about it so explained where to look and let us wonder. After about 20 minutes, we had found a couple that we liked and had paused there. He was right with us which was great! After talking sizing, he suggested we remeasure based off of what couch we liked (we were going bigger than planned and needed to space it out at home). We ran home and came back pretty quickly. While we were gone, Raymond had written up the whole deal, knew when everything could be ready and delivered so we didn't have to wait for anything. We were hoping to get the couch before Christmas and it wasn't going to be available until after the new year and he knocked some off the price for the inconvenience. Overall we had an excellent experience, it was quick and painless! Thank you Raymond!

Tess was the best

Tess was amazing, she answered all my questions and helped me anyway she could!

Tess did a great job

Update: emailed them directly and no response. I repeat DO NO NOT BUY FROM ASHLEY! Would never buy from here based on customer service alone. Too much to put into a review that’s not worth my time.

Gail was awesome and helped us with everything we needed and more! Brandon was also a great help 😄

Tess was our salesperson and she helped us find everything we needed and got us some great discounts. Tess was the best!!!

Went to Ashley and we were assisted by Tess. She is an awesome salesperson and the deals were very lucrative. Great experience!

Tess was great!! Furnished my entire how seamlessly.

Gail was awesome!

Read the reviews and take your money elsewhere. I will never purchase another piece of furniture from Ashley Furniture again. We had a sofa delivered and assembled and the delivery crew scratched and damaged our brand new floors we just had installed a month ago. Furthermore, when they slid the couch across the room, they took a chunk out of one of the legs. They FaceTimed their supervisor who took a look at the damage and said, “sorry.” She told me to get a quote from our installer to fix the four planks that were damaged and she would call me the following day. I never heard from her even after waiting a week and Ashley refused to give me the company’s name or contact info which is extremely shady. We reached out to Ashley who said if they don’t make this right we will discount the sofa to compensate and will send a tech out to fix the sofa leg damage. We never heard back from them. We reached out 2 more times and actually got a call back this morning. They offered a measly $50 for the floor damage, which doesn’t even cover the cost of one box of planks let alone the labor cost. God forbid their “third party delivery company” damages anyone else’s home because Ashley only cares about making the sale and nothing after.

We had a wonderful experience here and found the perfect couch for our home! Charl was an awesome sales person, and got us out quick. We had our 15 month old with us and we appreciated her efficiency!

Gail in your Buford Store was so professional and very pleasant to work with. Great Customer Service.

Gail broker is the best!

We had a man named Richard help us out with our sofa. I would definitely recommend him at the Ashley store! He’s so helpful and so much fun to talk to! We got what we wanted thanks to him for helping us out!

Great experience with Jet! He’s very friendly and not pushy. I know there can be issues with Ashley itself, but if you decide to go with Ashley, you’ll be happy with working with Jet on his portion of the process! ETA: dropping down to two stars. Would be zero if not for the amazing in store team (they still get 5 stars for sure). The rest has been a nightmare. Chair was delivered broken, the couch damaged. Tech appointments for the couch repair. Multiple attempts at chair delivery and it was somehow forgotten at the warehouse, despite confirmation the day prior, complete with photos to ensure a “VIP” experience. They never called to reschedule. Hopefully you don’t have a job if you order from Ashley so you have multiple days to sit at home waiting for things to come together. Just a hassle all around. Doesn’t matter how great your in store team is if delivery/repair can’t back it up. Not worth it.

Great first time couch buying experience, Jet was very helpful and friendly. I will be back for sure 👍

Wonderful experience! Ask for Gail!

Salesperson Jet was awesome! I was notified after purchase of a 4 week delay in receiving my items, but Jet and his manager made sure that it was taken care of and was only delayed by a week. The experience picking up items at the warehouse was mid, so might be worth it to spend the $200 for delivery and set up.

Jet is an awesome salesman! Very knowledgeable and friendly.

Jet provided an outstanding shopping experience! From the moment I walked into the store, he was attentive, knowledgeable, and genuinely friendly. He took the time to understand my needs and helped me find the perfect furniture pieces for my home. His expertise and recommendations were spot on, and I never felt pressured or rushed. Jet made the process enjoyable and stress-free, and I couldn’t be happier with my purchase. If you’re looking for excellent service and someone who truly cares about their customers, Jet is the person to see. Highly recommend!

We had a great experience with Jet! He was thorough kind and knowledgeable.

Our sales man Jet was very professional and knowledgeable with no pressure sale's tactics. I will definitely recommend him to friends and family!

I had a fantastic experience at Ashley Furniture, thanks to Kadie and her boss Drew! Kadie exemplified what a sales representative should be—personable, attentive, and genuinely interested in helping us find the perfect furniture. She connected with us on a personal level and worked tirelessly to secure an amazing deal. Drew also played a crucial role in finalizing our purchase, ensuring we received the best possible price. Together, they made our shopping experience enjoyable and stress-free. I highly recommend visiting Ashley Furniture and asking for Kadie; you won't be disappointed!

Richard was great.

The nicest and most helpful staff. Kadie and Drew are amazing!!

Kadie provided great service and knowledgeable. Kind and attentive.

Brett is amazing helped my husband andI , my mom and brother with new furniture for our living room and we will be back great service very kind went above and beyond with our sales we will be back for more. Thank you Brett!!

Jet was absolutely impeccable, second to none! He assisted us in the best ways possible and made our experience smooth as can be. We are truly grateful for his assistance. We’ll surely be back in the future. Thank you the most Jet !

Great service!!

Thank you Jett for helping us find our sofa!

Alejandro rules. Couch slaps. Good stuff

Alejandro was awesome! Helped us through our decision and got us the chairs we wanted! Would use him again! Thanks Alejandro!

Alejandro was awesome? Knowledgeable and efficient.

We had an absolutely great experience. Char greeted us at the door and answered all questions we had. She gave great recommendations and allowed us to pull other cushions to match colors to make sure we really LOVED the couch. She made the Ashley experience a 15/10. Came in looking for our couch & ordered it same day!

Raymond was very helpful and kind. Thank you 😊

Richard was a delight to work with. We were there for about 2 hours looking at bedroom furniture and matress, he didn't rush us and had some good stories.

This has been the worst store and buying experience I’ve ever had. I ordered my couch in August and was promised delivery between September 15-20. Instead, I received only half the order at the end of October. Not only did Ashley’s team damage my home during the delivery, but on two separate occasions, they refused to take back my defective couch, claiming they had no room on the truck. Throughout this ordeal, I received countless false promises, and the store manager—who initially assured me of a great experience to win my business from DeMeyer Furniture—became combative and dismissive. Since August, I’ve had to endure frustrating back-and-forth conversations with Ashley’s customer service, facing one policy roadblock after another. When the large sofa finally arrived in late October, it came with a hole in it. Although they sent photos of a “perfect” replacement, it arrived with poorly finished stitching. Ashley then ordered a brand new back for my couch, which their technician Dan installed on 11/6, but it actually looked worse than before. When I expressed dissatisfaction with the repair, Ashley’s team initially suggested a replacement, but then backtracked, leaving me without any resolution. Even Dan, the repair technician, noted that a replacement was warranted, but Ashley still refused. I feel completely unsupported, especially by the sales manager Mike, who repeatedly told me, “Just get a refund,” instead of helping resolve the problem. For a $3,000 purchase, I expect accurate delivery dates and undamaged furniture—not to mention some level of understanding and accountability. To make matters worse, I was told to wait at home between 3:30-4 p.m. for delivery, only for the team to arrive two hours late with a damaged piece. Now my repaired piece has a nail sticking out of it, and huge cracks in it.

Went in and told them what I wanted, Richard showed me exactly what I asked for. It was a quick and pleasant process for me for purchasing and Richard was a gem to work with. Unfortunately getting the couch delivered has been very unpleasant as I was expecting it on a certain day, getting ready to take that day off to make sure I was here to get it. Upsetting part is, I did not hear from them so I called, only to find out no one told me it was delayed by two weeks, which I would have been very upset because I was about to take the day off. The lack of communication on that part is a little unsettling for wanting to make future purchases, especially when I have to take time off to receive it and there was no communication on their behalf.

Such a great experience!

I had a great experience with Ashley. I ordered some couches and the color did not look good in my house. They were kind enough to let me switch out the color and I was so grateful! The new couches look great!

Loved the shape, function and fabric of the chairs. Waited a few weeks for delivery. They came in with large lumps and divots in the upholstery. Still waiting for my refund! Still looking...the chairs were perfect choice but defective.

I purchased 4 kitchen stools on 10-4. They were delivered within 4 days of the purchase. 2 of the stools were poorly made. I contacted Ashley and they sent someone out within a week to look at them and see if they could be fixed. They could not. Was told I would receive a call as to what could be done. I received a call and was told they would replace them. Had delivery scheduled for the replacements on 10-22. Received a call the day before confirming delivery then received another call later that day saying delivery was cancelled and I wouldn’t get them until 11-5. I would be unable to accept delivery on 11-5 so scheduled for 11-14. Received call confirming 11-5. I called back saying it was supposed to be 11-14. Now they no longer have 11-14 and delivery is set for 11-21(7 weeks after purchase) Absolutely horrible customer service.

Gail and the staff at Ashley‘s were so helpful and Courteous.They gave me the best deal possible for my new bedroom suite and delivered it for free! I am a repeat customer that is very satisfied.

Gail was very helpful and patient with my questions.

Richard is a delight to work with. Thank you for giving us the time to make an informed decision. We will be back.

Gail was great. She knew what was on the showroom floor and quickly figured out what we were looking for

Husband and I visited Ashley Furniture in Buford. Gail was sweet and kind! Highly recommend.

Wonderful! Very nice people and they are patient and give good advice. Gail wink wink

Great customer service.

We’ve had the worst experience with Ashley Furniture in Meridian. We went in to buy a new couch and ottoman. We found a couch we loved on display and we were told there was a matching ottoman we could order but they didn’t have one to show us in person. We trusted the sales person and ordered it too. The ottoman arrived and it was GIANT, OVERSIZED and had I seen it in person I would have never ordered it. When I tried to call the store to ask about the returning the item I could not talk directly to the store. I was forced through a “national call center” where I was met with broken English on the other end. When I asked the person to repeat themselves they rudely sassed me and slowed their speech as if they were talking to a two year old. Eventually the call ended and I was told ALL SALES ARE FINAL. Later that night as I moved the ottoman I flipped it over and saw that the under side was buckling. Now I have an oversized and defective product. I call the number again, after going round and round with the call center I finally ask to “SPEAK TO STORE”. They patched me into the store FINALLY, I speak to a representative and explain to her I have a defective product. Her first response to me was “Well did you refuse the delivery”. Per the policy on my receipt it said I had 72 hours from delivery to report a defective item, so why does it matter if I refused it or not?!?! I called to report within the 72 hour window, the representative told me she would submit a claim and corporate would reach out within 48 by email to ask for proof of damage via pictures. It’s been 5 days and I’ve yet to receive any type of email or follow up from Ashley furniture. I have an oversized and defective ottoman that I paid over $500 for and they are doing nothing to help recover their defective item. I am beyond frustrated and disappointed with their customer service. Do better Ashley Furniture. Next time I will shop with a small local retailer who actually cares about their happy customers. Spare yourself and shop with a local retailer. Big box Ashley will not have your back. Pictures of my defective ottoman…

Shopping for furniture is no easy thing for us. Our salesperson, Kadie, made it more than manageable. Her extensive product knowledge is amazing. Her professionalism, patience and kindness: all above and beyond expectation. She takes pride in her work. She treats others the way that she would like to be treated. The character and integrity she embodies and exhibits in her work…is who she truly is. We are especially thankful for her today. Great work, Kadie! ~L. Daniel with parents, The Fries’s.

My experience at Ashley was very good thanks to Justin for helping us and keep an eye on us during our visit to the store

Gail B. Was very helpful. She's give me suggestion and picking out my furniture thank you so much 💗

Kadie was very helpful and easy to work with!

Quick and easy. Found exactly what I was looking for with Gail's help.

I could write a book. Bottom line, don't do business with them. Everything seems great when you walk in the store, don't expect anything but issues and zero help after the sale is made. Lots of other furniture stores to shop.

Kadie was amazing! We walked all over the store taking measurements and deciding what would work in my space.

Jett was amazing. Got us everything we needed and more. Definitely took care of us!

Gail was a huge help. She helped us get our new couch. Very good customer service!

UPDATE: AFTER waiting 3 weeks for Ashley's 2nd attempt at delivering the correct furniture, they delivered the WRONG ITEM AGAIN! Delivery team said the sales group did not flag my order as correcting a store error which would have made the 2nd delivery faster (wouldn't have mattered given the wrong item was delivered AGAIN). I had to go through the hassle of calling customer service, going to the store again, they shrugged and whispered "Sorry". REALLY? The person re entering my order acted as if I made her day bad. They refunded delivery fee then proceeded to tell me my item was no longer in stock and I have to wait another 3 weeks. WHAT?! They sold my item to someone else. Then I received a call that there is another additional 2 week delay. So i paid for a piece of furniture 3 months ago that I have yet to receive. I received a call from Mike, the manager, but the return number he gave me was just to the same awful customer service line, not him. I'm supposed to get the item today. Lets see if Ashley messes it up a 3rd time. This place is not worth the hassle. There are too many other furniture stores with quality items, less delivery fees that are much more reliable. The furniture is nice, the salesperson was nice during the sale process, they discounted the delivery fee because they have the HIGHEST delivery fees ($199 - $499) of any furniture store in the Treasure Valley (including Demeyer Furniture at $99, RC Willey at $99 and furniture row at $99 and for RC Willey that $99 charge is a one time charge for anything you one want delivered that entire year). After waiting 4 weeks for delivery the wrong color console was delivered. I spoke to customer service, which is HORRIBLE, who got me in touch with the salesperson who said they had the correct console in the warehouse and he would call me the next day with delivery info. I never got a call back so I went to the store where I was told my console would be delivered in a few weeks ( soonest they could). WHAT?! They messed up the order, they have the console in stock yet I'm put in the back of the line for delivery? Whatever happened to "we messed up, we will do whatever it takes to get the correct console to you immediately?" It seems to me, Ashley works hard to get the sale but after the sale, service doesn't matter so much.

Toni and Jet took great care of us. They helped make recommendations, and moved showroom furniture around and measured to make sure an actual set would fit our living room prior to purchasing. Jet was funny and great to work with, and also helped with design ideas and color palettes to stick to. When it came time to buy, Mike also worked with us on final pricing and financing. Only downside is almost 2 month wait to get everything. Great experience though - Thank you!

Great customer service! We even had to alter our order. Thanks, Jet!

So happy with my new couch! Jet helped us out and he was very personable, made the experience less overwhelming. I found the perfect couch that will last me years to come.

Huge shout out to Mike The store manager Thank you for being so kind and caring hard to find that these days I’ll definitely be coming back!

Had a wonderful experience with Richard and Drew - helpful and knowledgeable and very efficient.

Terrible furniture store bad return policy and too expensive ugly furniture

I go in looking for a bedroom set, and I find one July 21st 2024. They were super nice and offered to price match for me with a competitor. That's fantastic!! We get most of our furniture with 0 hassle whatsoever, this is where things take a turn. We have been waiting for a single piece that we ordered with the set since the first time we were told it was going to be delivered. We have been given 4 or 5 different delivery dates and we have made sure to be here and available for all of them. Yesterday we were even told to be expecting it this morning October 1st 2024, between 8 am and noon, when I called their "customer service" if you can call it that I was given yet another date and told it's on back order AGAIN! I have spent a few hours of my life being put on hold, a few DAYS of my life staying home and not getting errands done/not working because I've been waiting for them to deliver one piece of furniture, time has been wasted, my emotions have been high, and I have continuously been run through the ringer, and lied to. This is by far the worst experience by any furniture company that I have ever had and I am still not done with them. I just want my last piece so I can never darken their door step again. I will be telling anyone and everyone who will give me the time of day about my experience here

Richard was very personable and kind.... He went out of his way to help us by letting us browse first! Good experience

Richard worked hard to work out delivery. Very helpful

Good service- easy and quick. Prices were cheaper at Ashley Furniture than other local shops for the same item.

Glendi Briscoe was such a pleasure to work with and we will definitely be buying from her in the future. Highly recommended!!!

Great experience! Friendly and nice!

I want to leave a review on Jet. He works at the Ashly’s furniture store located in Idaho, Meridian. My family went there to get a bedroom set for me I just wanted to take the time to let everyone know Jet was amazing, he made my whole family laugh. He answered all of our questions, he was definitely dressed to impress. All in all he really made my day!

Had a great experience today! Kadie and “boss man”. Were so attentive and spent lots of time with me going over options and choices. I left knowing that I was given all options, a great deal…. And the right furniture for me!! Can’t wait!! Thank you so much!!

Richard is the man to go to. Super helpful.