Ashley Store Meridian, ID

Bought a table, I did have a customer service representative who was able to answer some questions but ultimately had to wait for a manager to complete the sale. Table was to be available on 12/28, then 1/3 then a call in broken e glush saying 1/8. Then a call from the store on 1/4 saying it was ready, it wasn't. I'll let you know if/when I ever get it.

I ordered a bedroom set from you a few months ago. I received a call saying that you would have to either split my delivery or just hold on to what you had ready until everything could be delivered at once ( I chose the second option) Then you no longer had anything that was set aside for my order. Which means you gave it to someone else or you lied and never had anything ready. Going back and forth with people over the phone I have had to reschedule like 6 separate times now. I've had to get my "Premium" Delivery fee refunded already by going in person back to the store across town for it. It's been very frustrating because I've already taken off multiple days from work to be home for these deliveries. Is there any other way I can be compensated for this? I emailed multiple times as well but nobody wants to respond to me. Maybe someone will respond here Edit: This solutions email either does not work or everyone is incompetent or lazy DO NOT DO BUSINESS WITH ASHLEY FURNITURE! WHY IS THIS SO DIFFICULT!

Jet was great to work with! He was knowledgeable and SUPER nice and funny!! We will definitely be coming back to see him when we need more furniture.

Tess is amazing!

Richard was a great help. He showed us different options. Very helpful definitely would recommend asking for him.

I have tried to give my business to this Ashley Furniture location several times, and I don’t know why I keep trying because nothing ever changes. I would much rather make the drive to Nampa or even the Twin Falls store to make sure I get 1) better customer service and 2) better prices. Each time I’ve visited this store with the sole intent of leaving the store with a purchase, I haven’t been greeted nor spoken to AT ALL unless I directly approach the employees, who can hardly look my way when I walk up to them because they’re too busy having a personal conversation. Even when I’ve called to place an order, the employee was rude, unprofessional, and not helpful in any way. So glad I gave my business to the Nampa store instead!

Great help from Kadie, Justin, and Drew in finding us a new mattress and bedroom set. Very knowledgeable and fun to work with!

Robert was awesome to work with!!

I have been shopping at Ashley Furniture for the last 15 years and have always had good experiences and received quality furniture. However, my recent experience has been extremely disappointing. I recently purchased a $3,000 sectional for my new home because my first Ashley couch had been my favorite. Due to allergy concerns, I specifically asked the salesperson if any part of the couch contained feathers. I was assured it did not, so I went ahead with the purchase. However, when the sectional arrived, I discovered the pillows were filled with duck feathers. I contacted the manager, Mike, who initially said he would try to help. I even researched the most cost-effective replacement pillow inserts, which were under $200. When I followed up, Mike informed me they couldn’t do anything to resolve the issue because the pillows were “free” with the sectional and didn’t come with a warranty. He also claimed duck feathers are hypoallergenic, which is inaccurate—many people, myself included, can have allergic reactions to them. I explained how much I enjoy shopping at Ashley, I recently bought a desk from them as well. I also made it clear that if they couldn’t help cover the cost of replacing the pillow inserts, I would no longer shop with them. Unfortunately, Mike said he understood but stood by their refusal to help. This experience has been incredibly frustrating, especially considering how much I’ve spent at Ashley over the years and how loyal I’ve been as a customer. I expected better customer service and support, especially for a long-time customer like me. This experience has left me with no choice but to take my business elsewhere.

Walked in today not sure if I would find anything I liked within my limited price range; I was pleasantly surprised! Katie was super helpful and working with me to get what I wanted! Mike, the manager, was great, too, working with us to get me a great deal! Great job, guys!

Glendie and Jet were awesome! Great experience, I’ll definitely be coming back in the future!

Absolutely horrible after sale experience. DO NOT BUY from them. If you have any issues, you will never get a hold of a live person from the store. We ordered a couch that was delayed 3 times. They kept making different excuses. First it was back ordered then it was a delivery conflict. If you like talking to AI then be sure to call them. I will never buy from this company again.

Jet was awesome. Super friendly and passionate about what he does. Very knowledgeable as well. Did not feel like I was being forced to buy anything, but did feel like I was being guided to make the correct decision to meet my needs.

Kadie was very helpful- let us look around and pick what we liked without being pushy. Thank you for helping us find the right couch for us!!

Repeat customer! They are not pushy and the manager is awesome, very happy with the coffee table set we got.

Jet was amazing! So helpful and informative. He definitely went over and beyond to help us get what worked for us in the space we are working with.

Richard is great and deserves a raise..big one.

Jet was amazing to work with. Super helpful and my couch looks great!

Stellar

Kadie did an amazing job.

Jet was amazing when we were buying our mattress! Highly recommend Ashley Home store. Their staff is knowledgeable and friendly. Jet is just the best!

Richard was great! Very helpful, quick purchase. Not pushy.

I will NEVER do business with Ashley or this store ever again. This nightmare started the first part of September when I purchased a bedroom set. Salesman Richard told me that it was on back order and I would receive it in 4-6 weeks. 2 months later mid November, I was notified that part of my shipment was available for delivery but the bed would not be delivered until 12/27. The person on the phone clearly did not care about the delay and was not helpful. I went to the Meridian store and personally talked to the manager and his response was apologetic but that bed was a popular item. He also told me that he had a meeting he had to get to and would call me the next day with an update. He never did. Guess I’m not important enough to rate a call back despite spending close to $6000 for bedroom set and mattress. Now I get a call telling me that they won’t be able to deliver it until January 22. Again the heavily accented person on the phone could care less and they gave me an option to rate the call which for some reason I was disconnected before I could do so Bottom line is Ashley Furniture only cares about the money not customer satisfaction or even follow through. I will go to RC Wiley from now on for my furniture needs. They may be a bit more expensive that Ashley but they care about customer service and follow up 12/17. Received the following reply from Ashley and responded to the email. Of course they didn’t respond to my email. Again just reinforces their lack of customer satisfaction 12/18. Update to my post on 12/17. Ashley responded to my email after I posted yesterday when they again ignored me. All they did was apologize again but didn’t offer to expedite my delivery or even offer a coupon off for any future purchases. They only appear to care about customer satisfaction but don’t do anything to correct the bad behavior. CONSUMER BEWARE!!!!!! I’m done with them

Ordered a brand new couch a month ago. Upon delivery of the couch today, the delivery personnel declined our advise to use the front door instead of the back door even though the front door was much wider. They ended up breaking our new couch and damaging our door frame on our back door because they were determined to use the back door. So now we have half a couch and have no idea when the other half will come in. Very disappointed in the delivery service.

We had a great experience when purchasing a couch! Raymond met us at the door, we explained what we were looking for and lead us straight to it. We liked the shape but that was about it so explained where to look and let us wonder. After about 20 minutes, we had found a couple that we liked and had paused there. He was right with us which was great! After talking sizing, he suggested we remeasure based off of what couch we liked (we were going bigger than planned and needed to space it out at home). We ran home and came back pretty quickly. While we were gone, Raymond had written up the whole deal, knew when everything could be ready and delivered so we didn't have to wait for anything. We were hoping to get the couch before Christmas and it wasn't going to be available until after the new year and he knocked some off the price for the inconvenience. Overall we had an excellent experience, it was quick and painless! Thank you Raymond!

Tess was the best

Tess was amazing, she answered all my questions and helped me anyway she could!

Tess did a great job

Update: emailed them directly and no response. I repeat DO NO NOT BUY FROM ASHLEY! Would never buy from here based on customer service alone. Too much to put into a review that’s not worth my time.

Gail was awesome and helped us with everything we needed and more! Brandon was also a great help 😄

Tess was our salesperson and she helped us find everything we needed and got us some great discounts. Tess was the best!!!

Went to Ashley and we were assisted by Tess. She is an awesome salesperson and the deals were very lucrative. Great experience!

Tess was great!! Furnished my entire how seamlessly.

Gail was awesome!

Read the reviews and take your money elsewhere. I will never purchase another piece of furniture from Ashley Furniture again. We had a sofa delivered and assembled and the delivery crew scratched and damaged our brand new floors we just had installed a month ago. Furthermore, when they slid the couch across the room, they took a chunk out of one of the legs. They FaceTimed their supervisor who took a look at the damage and said, “sorry.” She told me to get a quote from our installer to fix the four planks that were damaged and she would call me the following day. I never heard from her even after waiting a week and Ashley refused to give me the company’s name or contact info which is extremely shady. We reached out to Ashley who said if they don’t make this right we will discount the sofa to compensate and will send a tech out to fix the sofa leg damage. We never heard back from them. We reached out 2 more times and actually got a call back this morning. They offered a measly $50 for the floor damage, which doesn’t even cover the cost of one box of planks let alone the labor cost. God forbid their “third party delivery company” damages anyone else’s home because Ashley only cares about making the sale and nothing after.

We had a wonderful experience here and found the perfect couch for our home! Charl was an awesome sales person, and got us out quick. We had our 15 month old with us and we appreciated her efficiency!

Gail in your Buford Store was so professional and very pleasant to work with. Great Customer Service.

Gail broker is the best!

We had a man named Richard help us out with our sofa. I would definitely recommend him at the Ashley store! He’s so helpful and so much fun to talk to! We got what we wanted thanks to him for helping us out!

Great experience with Jet! He’s very friendly and not pushy. I know there can be issues with Ashley itself, but if you decide to go with Ashley, you’ll be happy with working with Jet on his portion of the process!

Great first time couch buying experience, Jet was very helpful and friendly. I will be back for sure 👍

Wonderful experience! Ask for Gail!

Salesperson Jet was awesome! I was notified after purchase of a 4 week delay in receiving my items, but Jet and his manager made sure that it was taken care of and was only delayed by a week. The experience picking up items at the warehouse was mid, so might be worth it to spend the $200 for delivery and set up.

Jet is an awesome salesman! Very knowledgeable and friendly.

Jet provided an outstanding shopping experience! From the moment I walked into the store, he was attentive, knowledgeable, and genuinely friendly. He took the time to understand my needs and helped me find the perfect furniture pieces for my home. His expertise and recommendations were spot on, and I never felt pressured or rushed. Jet made the process enjoyable and stress-free, and I couldn’t be happier with my purchase. If you’re looking for excellent service and someone who truly cares about their customers, Jet is the person to see. Highly recommend!

We had a great experience with Jet! He was thorough kind and knowledgeable.

Our sales man Jet was very professional and knowledgeable with no pressure sale's tactics. I will definitely recommend him to friends and family!

I had a fantastic experience at Ashley Furniture, thanks to Kadie and her boss Drew! Kadie exemplified what a sales representative should be—personable, attentive, and genuinely interested in helping us find the perfect furniture. She connected with us on a personal level and worked tirelessly to secure an amazing deal. Drew also played a crucial role in finalizing our purchase, ensuring we received the best possible price. Together, they made our shopping experience enjoyable and stress-free. I highly recommend visiting Ashley Furniture and asking for Kadie; you won't be disappointed!

Richard was great.

The nicest and most helpful staff. Kadie and Drew are amazing!!

Kadie provided great service and knowledgeable. Kind and attentive.

Brett is amazing helped my husband andI , my mom and brother with new furniture for our living room and we will be back great service very kind went above and beyond with our sales we will be back for more. Thank you Brett!!

Jet was absolutely impeccable, second to none! He assisted us in the best ways possible and made our experience smooth as can be. We are truly grateful for his assistance. We’ll surely be back in the future. Thank you the most Jet !

Great service!!

Thank you Jett for helping us find our sofa!

Alejandro rules. Couch slaps. Good stuff

Alejandro was awesome! Helped us through our decision and got us the chairs we wanted! Would use him again! Thanks Alejandro!

Alejandro was awesome? Knowledgeable and efficient.

We had an absolutely great experience. Char greeted us at the door and answered all questions we had. She gave great recommendations and allowed us to pull other cushions to match colors to make sure we really LOVED the couch. She made the Ashley experience a 15/10. Came in looking for our couch & ordered it same day!

Raymond was very helpful and kind. Thank you 😊

Richard was a delight to work with. We were there for about 2 hours looking at bedroom furniture and matress, he didn't rush us and had some good stories.

This has been the worst store and buying experience I’ve ever had. I ordered my couch in August and was promised delivery between September 15-20. Instead, I received only half the order at the end of October. Not only did Ashley’s team damage my home during the delivery, but on two separate occasions, they refused to take back my defective couch, claiming they had no room on the truck. Throughout this ordeal, I received countless false promises, and the store manager—who initially assured me of a great experience to win my business from DeMeyer Furniture—became combative and dismissive. Since August, I’ve had to endure frustrating back-and-forth conversations with Ashley’s customer service, facing one policy roadblock after another. When the large sofa finally arrived in late October, it came with a hole in it. Although they sent photos of a “perfect” replacement, it arrived with poorly finished stitching. Ashley then ordered a brand new back for my couch, which their technician Dan installed on 11/6, but it actually looked worse than before. When I expressed dissatisfaction with the repair, Ashley’s team initially suggested a replacement, but then backtracked, leaving me without any resolution. Even Dan, the repair technician, noted that a replacement was warranted, but Ashley still refused. I feel completely unsupported, especially by the sales manager Mike, who repeatedly told me, “Just get a refund,” instead of helping resolve the problem. For a $3,000 purchase, I expect accurate delivery dates and undamaged furniture—not to mention some level of understanding and accountability. To make matters worse, I was told to wait at home between 3:30-4 p.m. for delivery, only for the team to arrive two hours late with a damaged piece. Now my repaired piece has a nail sticking out of it, and huge cracks in it.

Went in and told them what I wanted, Richard showed me exactly what I asked for. It was a quick and pleasant process for me for purchasing and Richard was a gem to work with. Unfortunately getting the couch delivered has been very unpleasant as I was expecting it on a certain day, getting ready to take that day off to make sure I was here to get it. Upsetting part is, I did not hear from them so I called, only to find out no one told me it was delayed by two weeks, which I would have been very upset because I was about to take the day off. The lack of communication on that part is a little unsettling for wanting to make future purchases, especially when I have to take time off to receive it and there was no communication on their behalf.

Such a great experience!

I had a great experience with Ashley. I ordered some couches and the color did not look good in my house. They were kind enough to let me switch out the color and I was so grateful! The new couches look great!

Loved the shape, function and fabric of the chairs. Waited a few weeks for delivery. They came in with large lumps and divots in the upholstery. Still waiting for my refund! Still looking...the chairs were perfect choice but defective.

I purchased 4 kitchen stools on 10-4. They were delivered within 4 days of the purchase. 2 of the stools were poorly made. I contacted Ashley and they sent someone out within a week to look at them and see if they could be fixed. They could not. Was told I would receive a call as to what could be done. I received a call and was told they would replace them. Had delivery scheduled for the replacements on 10-22. Received a call the day before confirming delivery then received another call later that day saying delivery was cancelled and I wouldn’t get them until 11-5. I would be unable to accept delivery on 11-5 so scheduled for 11-14. Received call confirming 11-5. I called back saying it was supposed to be 11-14. Now they no longer have 11-14 and delivery is set for 11-21(7 weeks after purchase) Absolutely horrible customer service.

Gail and the staff at Ashley‘s were so helpful and Courteous.They gave me the best deal possible for my new bedroom suite and delivered it for free! I am a repeat customer that is very satisfied.

Gail was very helpful and patient with my questions.

Richard is a delight to work with. Thank you for giving us the time to make an informed decision. We will be back.

Gail was great. She knew what was on the showroom floor and quickly figured out what we were looking for

Husband and I visited Ashley Furniture in Buford. Gail was sweet and kind! Highly recommend.

Wonderful! Very nice people and they are patient and give good advice. Gail wink wink

Great customer service.

We’ve had the worst experience with Ashley Furniture in Meridian. We went in to buy a new couch and ottoman. We found a couch we loved on display and we were told there was a matching ottoman we could order but they didn’t have one to show us in person. We trusted the sales person and ordered it too. The ottoman arrived and it was GIANT, OVERSIZED and had I seen it in person I would have never ordered it. When I tried to call the store to ask about the returning the item I could not talk directly to the store. I was forced through a “national call center” where I was met with broken English on the other end. When I asked the person to repeat themselves they rudely sassed me and slowed their speech as if they were talking to a two year old. Eventually the call ended and I was told ALL SALES ARE FINAL. Later that night as I moved the ottoman I flipped it over and saw that the under side was buckling. Now I have an oversized and defective product. I call the number again, after going round and round with the call center I finally ask to “SPEAK TO STORE”. They patched me into the store FINALLY, I speak to a representative and explain to her I have a defective product. Her first response to me was “Well did you refuse the delivery”. Per the policy on my receipt it said I had 72 hours from delivery to report a defective item, so why does it matter if I refused it or not?!?! I called to report within the 72 hour window, the representative told me she would submit a claim and corporate would reach out within 48 by email to ask for proof of damage via pictures. It’s been 5 days and I’ve yet to receive any type of email or follow up from Ashley furniture. I have an oversized and defective ottoman that I paid over $500 for and they are doing nothing to help recover their defective item. I am beyond frustrated and disappointed with their customer service. Do better Ashley Furniture. Next time I will shop with a small local retailer who actually cares about their happy customers. Spare yourself and shop with a local retailer. Big box Ashley will not have your back. Pictures of my defective ottoman…

Shopping for furniture is no easy thing for us. Our salesperson, Kadie, made it more than manageable. Her extensive product knowledge is amazing. Her professionalism, patience and kindness: all above and beyond expectation. She takes pride in her work. She treats others the way that she would like to be treated. The character and integrity she embodies and exhibits in her work…is who she truly is. We are especially thankful for her today. Great work, Kadie! ~L. Daniel with parents, The Fries’s.

My experience at Ashley was very good thanks to Justin for helping us and keep an eye on us during our visit to the store

Gail B. Was very helpful. She's give me suggestion and picking out my furniture thank you so much 💗

Kadie was very helpful and easy to work with!

Quick and easy. Found exactly what I was looking for with Gail's help.

I could write a book. Bottom line, don't do business with them. Everything seems great when you walk in the store, don't expect anything but issues and zero help after the sale is made. Lots of other furniture stores to shop.

Kadie was amazing! We walked all over the store taking measurements and deciding what would work in my space.

Jett was amazing. Got us everything we needed and more. Definitely took care of us!

Gail was a huge help. She helped us get our new couch. Very good customer service!

UPDATE: AFTER waiting 3 weeks for Ashley's 2nd attempt at delivering the correct furniture, they delivered the WRONG ITEM AGAIN! Delivery team said the sales group did not flag my order as correcting a store error which would have made the 2nd delivery faster (wouldn't have mattered given the wrong item was delivered AGAIN). I had to go through the hassle of calling customer service, going to the store again, they shrugged and whispered "Sorry". REALLY? The person re entering my order acted as if I made her day bad. They refunded delivery fee then proceeded to tell me my item was no longer in stock and I have to wait another 3 weeks. WHAT?! They sold my item to someone else. Then I received a call that there is another additional 2 week delay. So i paid for a piece of furniture 3 months ago that I have yet to receive. I received a call from Mike, the manager, but the return number he gave me was just to the same awful customer service line, not him. I'm supposed to get the item today. Lets see if Ashley messes it up a 3rd time. This place is not worth the hassle. There are too many other furniture stores with quality items, less delivery fees that are much more reliable. The furniture is nice, the salesperson was nice during the sale process, they discounted the delivery fee because they have the HIGHEST delivery fees ($199 - $499) of any furniture store in the Treasure Valley (including Demeyer Furniture at $99, RC Willey at $99 and furniture row at $99 and for RC Willey that $99 charge is a one time charge for anything you one want delivered that entire year). After waiting 4 weeks for delivery the wrong color console was delivered. I spoke to customer service, which is HORRIBLE, who got me in touch with the salesperson who said they had the correct console in the warehouse and he would call me the next day with delivery info. I never got a call back so I went to the store where I was told my console would be delivered in a few weeks ( soonest they could). WHAT?! They messed up the order, they have the console in stock yet I'm put in the back of the line for delivery? Whatever happened to "we messed up, we will do whatever it takes to get the correct console to you immediately?" It seems to me, Ashley works hard to get the sale but after the sale, service doesn't matter so much.

Toni and Jet took great care of us. They helped make recommendations, and moved showroom furniture around and measured to make sure an actual set would fit our living room prior to purchasing. Jet was funny and great to work with, and also helped with design ideas and color palettes to stick to. When it came time to buy, Mike also worked with us on final pricing and financing. Only downside is almost 2 month wait to get everything. Great experience though - Thank you!

Great customer service! We even had to alter our order. Thanks, Jet!

So happy with my new couch! Jet helped us out and he was very personable, made the experience less overwhelming. I found the perfect couch that will last me years to come.

Huge shout out to Mike The store manager Thank you for being so kind and caring hard to find that these days I’ll definitely be coming back!

Had a wonderful experience with Richard and Drew - helpful and knowledgeable and very efficient.

Terrible furniture store bad return policy and too expensive ugly furniture

I go in looking for a bedroom set, and I find one July 21st 2024. They were super nice and offered to price match for me with a competitor. That's fantastic!! We get most of our furniture with 0 hassle whatsoever, this is where things take a turn. We have been waiting for a single piece that we ordered with the set since the first time we were told it was going to be delivered. We have been given 4 or 5 different delivery dates and we have made sure to be here and available for all of them. Yesterday we were even told to be expecting it this morning October 1st 2024, between 8 am and noon, when I called their "customer service" if you can call it that I was given yet another date and told it's on back order AGAIN! I have spent a few hours of my life being put on hold, a few DAYS of my life staying home and not getting errands done/not working because I've been waiting for them to deliver one piece of furniture, time has been wasted, my emotions have been high, and I have continuously been run through the ringer, and lied to. This is by far the worst experience by any furniture company that I have ever had and I am still not done with them. I just want my last piece so I can never darken their door step again. I will be telling anyone and everyone who will give me the time of day about my experience here

Richard was very personable and kind.... He went out of his way to help us by letting us browse first! Good experience

Richard worked hard to work out delivery. Very helpful

Good service- easy and quick. Prices were cheaper at Ashley Furniture than other local shops for the same item.

Glendi Briscoe was such a pleasure to work with and we will definitely be buying from her in the future. Highly recommended!!!

Great experience! Friendly and nice!

I want to leave a review on Jet. He works at the Ashly’s furniture store located in Idaho, Meridian. My family went there to get a bedroom set for me I just wanted to take the time to let everyone know Jet was amazing, he made my whole family laugh. He answered all of our questions, he was definitely dressed to impress. All in all he really made my day!

Had a great experience today! Kadie and “boss man”. Were so attentive and spent lots of time with me going over options and choices. I left knowing that I was given all options, a great deal…. And the right furniture for me!! Can’t wait!! Thank you so much!!

Richard is the man to go to. Super helpful.

The customer service for this company absolutely sucks!!!!!!! You can never talk to the store directly, then when you talk to their horrible customer service they have zero answers! My story. Bought a couch. Got a call from these guys saying couch would be delivered and that someone would call that Monday. Monday comes and goes so I call. They inform me that it won't be delivered until three weeks later but no reason why. Just said three weeks later. The fact that they have zero answers and that we got rid of our old couch because you called saying it would be delivered. No answers and not being able to even talk to the store is absolutely ridiculous

Salesperson not helpful...had to return home and order from Ashley online 😒

My boyfriend and I were shopping around for a sofa sleeper. We went to multiple stores, one being Ashley. Our salesman Richard helped us find sofa sleepers within our preferences and let us browse at our own pace. We went to one more store before we turned around and went back to Ashley. We asked for Richard but he was on break so Drew kindly helped with drafting our order. Once Richard quickly returned, he took care of the rest. We left happy and couldn’t ask for better! I recommend this store and our salesman Richard. He is very knowledgeable and has a friendly personality - great customer service.

Great experience with mattress purchase! Drew and Raymond were super helpful and efficient. I highly recommend them!!

Alejandro was amazing to help us with several rooms in our house with mixing and matching furniture pieces! Great patience! Very respectful! Love the quality of furniture for the price.

Kadie was amazing! We had pictures of couches we liked online, she took us right over to all of them. Once we fell in love she priced what we wanted and we were sold! She is very knowledgeable, friendly, professional and didn’t pressure us at all. We love you Kadie!!! Thank you so much for helping us find the one!

Glendi good. Thanks.!

Raymond and Drew were AMAZING!! We needed to furnish my grandmother’s apartment and after many trips around the valley, we were pleasantly surprised with the great customer service, patience, and recommendations Drew and Raymond provided! We’re so excited with the items we found and everything was right within our budget! Highly recommend!!

Had Walter as the salesman and he showed us the solid wood option and we loved the service and quality of furniture.

Thanks Walter for helping us!

Save yourself a massive headache and go anywhere else. They are amazing until the transaction is complete. Then customer service goes out the window and you are in an 8-week battle to find your items. DON'T DO IT - RUN!!!!!

Can I please get my bedroom furniture delivered? Bought it over a month ago, was told it would be ready in 2 weeks, then told 2 more weeks and now being told SEPTEMBER 23rd. Called the store twice, manager said he has to send an email off and call back to figure out what's going on.

Richard was so helpful and helped me find just what I was looking for. He was kind and professional. I’ll be happy to recommend.

So disappointed! I was with my 70 year old Grandma trying to get a table (that was obviously heavy) and when she went to go ask someone for help to bring it to the front the man looked at her (Richard) and asked why she couldn’t pick it up herself. Not professional at all and would recommend any other store but this one!

We visited the Meridian, ID store where we received excellent service. Kadie was our sales person and was super helpful. We have a small living room so options are limited but she was able to quickly find dims for the different items we were looking at and was very knowledgeable on what services the store could offer. Any questions we had that she was unable to answer herself she was very prompt in getting us an answer from the store manager. It was a very pleasant experience.

First, Caleb really went beyond great customer service. He hunted down the items I was looking for even on his day off. He made arrangements for me to work with Raymond who then helped to find some coordinating pieces and worked with Katie to get me an amazing discount. I honestly could not be happier with the customer service and the results!

Really amazing customer service from Alejandro!! I was able to find what I want within my budget and everything worked out! I left Ashley satisfied & happy! Can’t wait for my furniture! God Bless you Alejandro!

Thank you Vipul for the help with buying our coach

I bought furniture for out living room. One day a piece of wood fell out of the couch. That is when I realized it had been broken since we got it. That is why one of the cushions never sat right. I went in and asked if they could help us get it fixed. They said NO. Not sure what to do with my new broken couch. I never buy extended warranty because I expect quality when I buy "good" stuff. I guess my expectations were too high.

Raymond was great to work with. My wife and I visited the store and he was helpful in narrowing down what would work with us. We left to think it through and came back a few days later. Raymond was able to customize what we wanted and gave us a great price for the sectional. Appreciate the work he put in the assist us and will go to Raymond in the future for our home furniture needs

We came into Ashley furniture with some specific items in mind. Raymond helped us. He quickly understood what we were looking for and offered valuable insight. We moved quickly through the store, everything he showed us were pieces we liked. He didn’t try to upsell us and the check out process was smooth!! Would recommend👍👍

Alejandro was amazing! He was super helpful and knowledgeable! We went to 3 other stores, and came back to Ashley because our experience was so great!

Kadie was absolutely amazing. We had so many questions and she was so patient and kind. We ended up leaving with a sectional and a new bed frame. Kadie helped us with discounts, protection warrantee and delivery with ease. We are very happy and will definitely shop here exclusively from now on.

Richard was so personable and friendly. He even stayed extra late to help us out. Shout out to Katie for staying after hours to help out as well!!! Thank you team!!!

Richard was very helpful, funny and made our furniture shopping experience so enjoyable.

My experience with Richard was awesome! Great salesman and as always love Ashley’s furniture and prices. We left with a huge smile on our face thanks to Richard.

We bought a sectional from Ashley. A year later, it is falling apart. The wood frame inside the back is snapped in half and another section on the bottom. I don't know how this is possible. Maybe they build their furniture with popsicle sticks. NEVER buying furniture from Ashley again! The cushions not holding up either. By far the worst furniture we ever purchased. Not even heavily used. At most, a few hours each evening by husband and I. I can't imagine this sectional in a large family setting. Would last a month... TOPS! Horrible waste of money!

Charl was so knowledgeable and efficient! A great experience.

My roommate and I came in to purchase a couch and look at some other furniture as well. Richard was incredibly friendly and helpful, and made sure we got a great deal! We are excited to work with him in the future!

Nice clean store with a wide selection of furniture to choose from. Friendly, helpful staff, especially Izzy, to help us.

Tried calling the national number, and it was confusing. I went into store and Raymond was extremely helpful and answered every single question I had! He was busy but he handled everything perfectly and gave me every option available to ensure I was taken care of!

The sales guy, Caleb was great. He worked with us without trying to upsell. I can’t wait for my new sectional!

Kadie was extremely knowledgeable, helpful, and patient with us. She wasn’t pushy; instead asked questions to help us narrow down our choices. We went in looking for a couch set & were able to find something beautiful that fits our budget.

Raymond was great and helped me find both a mattress and pillow to fix my back issues! Highly recommend!

Kadie and Caleb helped us find the perfect dining table and bench.

Raymond was awesome

Absolutely Horrific. We purchased insurance and if we didn’t claim anything we were told we’d receive a credit. We have called for weeks asking about it and getting told we’ll get a call back. Five times this has happened! Five! And the last time I was told “it would be a priority” and we would get a call back Thursday. It’s Friday and not a thing. We just bought a new house and using the Ashley home store app picked out a sectional, bedroom set, and patio set. $3-$4k. Not any more. Fed Up

raymond was cery helpful with the purchase of my couch today great customer service

Glendi was awesome!

Caleb was super awesome and very helpful in helping us pick out our couch.

Walter and Raymond were both knowledgeable , friendly and helpful!

I bought and paid for 2 complete bedroom sets in May 2024. I was promised delivery by June 18. They showed up on the 18 with a partial bed set and no mattresses. I am still missing one whole bed set and both mattresses. i called the store manager several times for 4 days, he keeps saying he will call me back and has not. Now i’m told our stuff so t be here until mid july. I am never going to buy anything from here again and i will tell others about my experience

(Translated by Google) Ray mod (Original) Ray mo d

Richard was immensely helpful and pleasant to work with. He was informative and NOT PUSHY ! We plan to come back. The prices were comfortable and I’m ready for another sale 🤗

Kadie Kellar is the one that helped us she’s really good and she made us feel welcomed and comfortable and she was so sweet. She help us quick too! She is amazing!

Technology really is a weird thing and of course with my purchase the system was acting weird. Thankfully with the help of the team and Kadie being so so helpful I’ve been able to repurchase my product that I am so excited to receive. This couldn’t have happened without Kadie and her helping me out!

Raymond was a lot of help very nice and showed me lots of different options

Great experience, very helpful staff

I had a great experience with Mike and Raymond! Would go here again for my furniture needs. ☺️

My husband and I were in looking in for a sofa and loveseat. Kadie was polite & patient as I am a very indecisive. We went thru multiple sofas and loveseats she explained colors/fabrics to detail. I appreciated her taking time and making our purchase a painless transaction.

Glendi was very helpful in placing my order and helping me through the whole process. She made it very easy and worthwhile.

Great job for Mike and Kadie

Katie was fabulous! Answered every question with a smile and saw our transaction through to the end! ☺️

Super friendly service and very helpful.

Raymond and Glendi were a ton of help!

Excellent customer service!

Kadie was great. She was very helpful and knew the product we were interested in. She made the sale very easy.

Kadie was so wonderful and helpful, would have been lost without her!

Mike was great and helped me with my purchase and Glendi help me with the application. They were both very helpful and kind happy faces.

We are new to the area and needed furniture. We met Raymond Fontno. Best thing that happened since moving here. We had such a great experience we came back 2 weeks later to finish our shopping. Thank you Raymond.

Great customer service!!! Thank you Kadie on my new couch 👍

Charl Clark was very helpful and provided us with the best service we have ever had. Because of her we will be life long customers.

Excellent experience with Raymond at the Meridian location! He worked with us to find the sofa and price that suited our needs.

Kadie was amazing!!

My husband and I just purchased our dining set at the Ashley's furniture Meridian location and Kadie and Mike were super helpful throughout the process. They were patient with hearing our needs and they helped us get an amazing deal to secure the dining set we originally wanted.

Worked with Raymond and Richard and got an amazing deal on a gorgeous couch, oversized chair, and ottoman!! They were so helpful and answered all our many questions. THANK YOU!

Katie was great and helped us find our new table!

Mike, Raymond, and Kadie were all very helpful. Mike went above and beyond to make our situation right, I will keep recommending Ashley to my friends!

Next time offer me discount

Kadie was very helpful and overall great customer service.

I went into the store and met a very professional sales representative. She was great about giving me space to look around and did not pressure me to make a purchase. She gave me her card for future reference. Once I decided which item to select I called to inform her. She offered an additional discount in store and even received a better rate for shipping. Had I not come back in store for the purchase I would not have saved. I finished my purchase within 20 minutes and was so thankful for the extra savings!

Kadie was great! Very thorough and helpful, listening to all of our questions and walking us through all of our options until we found exactly what we wanted!

Kadie helped us find a great bed. She was attentive without being overbearing.

Raymond was great! Not only was he extremely helpful and friendly, but he was also informative. He assisted us in finding the right sectional. We look forward to using our new furniture.

We weren’t sure of what we wanted. But the staff especially Kadie helped us pick the perfect set!! Highly recommended!

Raymond was very helpful with helping us find the perfect couch that needed. He put scenarios in perspective and ultimately helped us decide what best suited us for our living room. He seemed very knowledgeable and funny and we really appreciated his help.

Kadie was working some wonderful magic with us despite it being a busy day. We sincerely appreciated her expertise as we darted around the store. Thank you Kadie!!!

Awesome KADIE😇

Amazing experience with this store and the sales team. Highly recommend purchasing your furniture here.

Kadie was excellent to work with. The manager was apprecitive and everyone was extremely friendly. Will definitely purchase from Kadie again!!!

Charl is exceptional! She delivered such great customer service. You guys gotta have to see her!

Raymond was amazing and helped us immensely!!

Raymond was great!

I will start and end this review with the same sentence.I will NEVER EVER buy a piece of furniture from Ashley Furniture again. The furniture was delivered defective. We bought the extended warranty. It took four months for three different technicians to come out and try to repair it and it could not be repaired. The repairs made it worse. Another technician was a no show. The communication between the store, the repair company and the warehouse is awful. We got the run around for months. So much confusion! The store wants nothing to do with you after you purchase the items. They do NOT stand behind their products. Several back and forth trips with the furniture to the warehouse. They finally replaced the item. The customer service at the warehouse in Boise is terrible. They are unprofessional and unhelpful. If I could give zero stars I would. I will NEVER EVER buy a piece of furniture from Ashley Furniture again.

Richard was great!

Kadie at Ashleys in Meridian was awesome. She took her time to answer all my questions and was very helpful. I recommend to buy from Kadie at Ashley’s in Meridian if you want great customer service !!

Kadie was amazing and gave us great customer service and was very friendly and kind. Give her bonus!!!!!! 😁

Glendie was super sweet and very helpful. She showed me a lot of different options and found exactly what i was looking for.

Needed a new side rail for my bed that broke. Burak made the order super simple and quick!

Excellent service Kadie deserve 6 stars

I worked with Richard to find couches and he was incredibly patient in helping us find exactly what we needed. His level of customer service was excellent, and I highly recommend him.

Horrible experience. Biggest issue was difference in color between the TV stand and displays. Obviously there was an issue with mixing the paint color. Took 5 months to finally get a call from Frank who basically said “sorry” it’s just a perceived color difference. Just a big run around and the tech they sent to see it in person never filed his report. I agree the difference is slight but I was told they would all be the same color. ALL OF MY MONEY WAS GOOD!

We had a great experience. The staff was very helpful

Burak and Kadie did an excellent job! They found what we needed and was very sweet and patient. We highly recommend. Thank you so much!

Raymond was incredibly helpful with helping us navigating our first furniture purchase with Ashley!

Richard was the best!

Burak and Raymond are wonderful! They were great to work with and they listened to our needs and took great care of us.

Ray is amazing I strongly suggest

Burak store manager and charl were amazing very happy we came to Ashely’s for our purchase.

Raymond was awesome in helping determine if furniture would fit room dimensions and finding the couches that fit all our criteria. It was a very nice experience.

Mary was such a great help and they helped us with all delivery issues

Raymond at Ashley Homestore was great!

Raymond was great to work with.

Super helpful, knowledgable, and personable!

Mary was such a pleasure to work with! I had some complexities that made my purchase not so simple and she handled all of my requests with grace and kindness.

Kadie was very pleasant and helpful.

Mary at Ashley Furnitur treated us very well, had patience and great customer service. We are extremely happy with the purchase of our sofa TV Stand/fireplace and other items. Anyone moving to the region. I would highly suggest to purchase from Mary At Ashley furniture.

Awesome service! Kadie was very very patient and answered all our questions

Kadie my sales associate was very lovely. She wanted me to be comfortable. She had my best interest at heart. In her words she “wants to treats others how she would want to be treated”. That’s what sold me and highly recommend. Thank you!

Kadie was fantastic! Highly recommend this store.

We went to Ashley’s looking for. Sleeper Sofa. Mary was an excellent salesperson and she showed us all our options. She was very personable. Thank you for helping us make a selection

Very positive experience with this store. Sales Associate (Charl Clark) was very friendly and courteous along with being helpful and knowledgeable throughout the purchase of our furniture.

Kadie, did an amazing job. Very sweet and so helpful!

Katie and Barrack at the Meridian, Idaho store were awesome and so helpful!!!

Awesome company to work with. Raymond was the most helpful person I have worked with

Raymond was very helpful

***Raymond*** fantastic job!!!! Thank you for helping our family out!

Sales staff was knowledge, patient, and went above and beyond to meet our needs and price range.

Had an awesome experience purchasing here. Kadie was fantastic; created a welcoming feeling, and took all our home needs into consideration. She provided very friendly conversations with us and helped us picture a setting to ensure what we wanted was really what we wanted! She was a delight to work with and we will definitely be coming back to her for any other furniture needs to come in the future! Towards the end, the managers were very friendly and pleasant to talk to as well! Over all the best!

Walter and Kadie were so helpful! They answered all our questions and were great to work with. I will be back for any future furniture needs. Also, the store had lots of options and great quality items.

Kadie was very nice, helpful and patience.

Please stay clear from this place. They are deceiving with their tactics to get you to buy. Kayla is also a liar and will tell you that you can return an item when that is not true. None of the employees are aware of their own policies and will give you the run around once you start asking questions. There are better furniture stores in the valley, go elsewhere!

Absolutely had an amazing experience

Buak and Charl were amazing!

Burak was very kind and helpful!

Burak did a great job 👍

I felt like I was buying a car. Spent waaaaay too much time here. I'll admit, they have beautiful furniture and quality is there BUT don't expect to get anything on time. If they give you a date and then tell you,"3 days after that date," just know that's a lie. They will tell you anything so that you buy their furniture and make false promises and tell you to call them and then when you do, nobody is available to talk to, nobody will call you back and there is no evidence of what they spoke to you about in their computer system. They tell you to pick up your own furniture and when you do, "computer system is down," and they can't find anything so you have to come back hours later, then you unpack the items and it might be damaged and if it is, a technician will come out weeks later to see if it was you who damaged it. You can call the warehouse directly and give them your info and even they don't know when your furniture will be in. We were told April 16th but now it's May 8th. So I guess if you need furniture, give them 4-6 weeks since they blame it on their location. I wish they wouldn't give dates at all. I wish they cared more about their customers and communicated better. We bought furniture with RC Willey and it's night and day. Wish we spent are hard earned money with them instead. They had so much time to fix things or make things right before I wrote this review but they chose to ignore us and not do anything about this situation at all.

They delivered a completely damaged sofa, left it upside down in our house upstairs, had a no-show of a technician the following week, rescheduled just for someone to say “This is not fixable”, and then only proceeded with the exchange after I called them after hearing no updates. We may just return the whole thing at this point. Very disappointing and unprofessional.

Service was excellent. Prices amazing. Our salesman Richard was very helpful. Would shop here again

It turns out that the old saying is true. All that glitters... I did not have a great experience here. The salesmen, Barack especially, were deceptive and pushy. Then they lied about shipping dates to make a quick sale. In joking, the sales guy event commented on his commission. Even after months of waiting, I still do not have the mattress protector that I paid for. ($119) The manager said that she would personally drop it off to my door. When I called to check on the status of it, I was told the she was let go for incompetence. What a joke. Don't go here. RC Willy's has more selection, friendly honest salespeople, and better prices.

We had such a great experience at Ashley Homestore today! Walter was helping us throughout our process and was available for any questions or concerns without being too pushy. All of the staff were very helpful! Quality of all the products were so great

Richard Price sold me my fiancé and I our first sofa. He is very funny and was very helpful with helping us find what we wanted. :)

Richard did fantastic. Burak, did awesome too!

Great experience. Amazing customer service, everyone was kind and so helpful.

Kadie is the best of the best followed by her co teammate Mary. Together the both of them was the best experience I’ve ever had shopping for furniture. They made my experience so delightful. They were so knowledgeable and friendly. I recommend Ashley store to anybody and make sure you ask for Kadie and Mary.thank you both

Kayla was extremely helpful and made the buying process go smoothly! We really appreciated all of her help!

My sales person was so kind and nice to work with. That was the only positive to my Ashley experience. The customer service I received was next level unprofessional. It would seem that no one talks to each other internally. I was called numerous times by their customer care team to confirm my delivery. Each time I had to correct my address again. I was even told one time that I could not modify my address via a phone call and needed to physically go into the store to complete this updated information. So I did. At the store I was told that they couldn't change my delivery address in-store and to call customer service. My furniture was delivered to the incorrect address after numerous confirmations by Ashley staff that the delivery address had been updated (spoiler, it was not). The delivery drivers do not answer their phones or even have a voicemail you can leave a message with. Even as of now, I have an unanswered email regarding the charges of the items I purchased. The whole experience was marred by a lot of inconsistencies, total lack of communication of information, and lack of actual follow-through at each step of the way.

Absolutely fabulous service! Mary and Dani provided exceptional service in pulling this purchase together for me. I am very happy and will return to Ashley Homestore for future purchases. 🌹

My husband and I went in to buy a sofa for our new townhome. Danielle was great! She worked with us so we were able to find a beautiful sofa that fit our needs and budget!

The sales rep we worked with today, Kadie, was very helpful in assisting us with our purchase of a lift chair today. We appreciated her patience, friendliness, and attention to detail - she was knowledgeable and made the experience very pleasant. Thank you, Kadie!

We bought a matress at this store paid 3000 $ for the .matress with a warranty after 2 year we can no sleep well in the matress creating a lot of physical pain and lack of sleep call the stores they send someone to check the matress twice and they didn't solve the problem if you paid so much money for an item and they give you warranty they should take care of that, horrible! we loose our money

Kayla did an amazing job. Very respectful, kind, and informative.

Kadie was amazing and very helpful in helping me chose what i wanted

Our sales person was absolutely amazing. I will buy again from her.

Kadie was the first person to approach me she helped me with everything along the way! She was very sweet and kind toward our family and helped select colors that Match our decor.

Katie was My sales associate. She was extremely kind attentive, gave me space to shop. I appreciated her professionalism and her excitement toward my purchase. She was fun. I will always go through her.

Charl did an amazing job helping me pick out my bedroom set super helpful very quick and easy! Thank you for such a great experience!

Charl did a great job helping us pick out our furniture. Ashley had the best prices by far. Very happy with purchase.

Kayla and Toni helped us find exactly what we wanted, quickly and without any hassle. If you're looking for reasonably priced furniture and great customer service, these are your go to ladies!

Kadie, Dani, Christine and Linda thank you so much for all your help! This was a battle but thay made my dream come true.

Kris made our sofa shopping quick and easy!

Worked with Mary, and she was very patient and helpful through the whole process! She helped us find the perfect set for our family.

I don't particularly care for salespeople, but I was helped by TWO (one being a manager).Very friendly, answered my questions, pulled out the sofa-bed for me....no pressure. Two other couples were shopping for the same thing. We had a fun time checking out the sofabeds. I was very surprised by the low price...especially since the sofa-bed was comfortable! Furniture made in USA. Delivery fee reasonable. Best shopping experience I've had in quite awhile.

Excellent job by kayla,very professional

Kayla was very knowledgeable and nice!

Kayla was very helpful nice and was a really cool style!

I had lots of issues with my simple purchase of a storage ottoman. My salesperson was new and kept leaving me to ask questions instead of someone being by her side during the sale. My ottoman came into the warehouse and my 40-minute drive to go pick it up turned out that my ottoman was damaged when I got home. I had to drive the 40 min again the next morning to return it. I still have not received my money back for that purchase. I have been on the phone several times with your three different entities, store, warehouse, and customer service. No one talks to each other, and it makes it a pain in the butt for the customer. I will never step foot back into Ashley furniture for anything.

Originally purchased online, was having constant problems online services calling to inform the item was being pushed back two more weeks for delivery. That happened three separate times. Got fed up went into the physical store about two weeks ago and spoke with sales manager Kris even though instore purchasing and online purchasing does not work together at all. Online purchasing was a nightmare with the customer service. Kris on other hand was able to confirm how many were actually in stock and confirmed with the local shipping department that they had no scheduled arrival of my item. Bit frustrating but Kris followed up and was just very personable with the silly situation. I should of just purchased it with him then and there. I waited till today and was helped by Kayla which she was very friendly and very personable with the whole transaction. 10/10 would shop in-store again. 0/10 shopping online again.

We had a fabulous experience. Kade was very knowledgeable and helpful with the purchase of our Techline sofa on 2/25. We will shop at Ashley in the future based on this positive experience. Thank you Kade!You’re the best! —Mary and Lonn

Great and easy experience! Kayla was awesome!

Kayla was absolutely fantastic to work with. Made the process super easy and quick. Friendly, professional and super helpful. Selection was beautiful and got a great deal! Excited for my new living room set!

Kadie had great customer service. Good prices, you walk out satisfied. Employees are very polite.

Kadie had great customer service. Definitely will be back.

Katie Kellar was amazing today! Very polite and helpful. Wonderful conversation as well. I appreciate you having such a good employee. We did purchase the sofa :)

Toni, Kadie, Chris, and Danielle were all very helpful in navigating account and purchasing questions we had when purchasing a living room set and decor.

Cheryl was super awesome and helpful. One of the best furniture shopping experiences that I have had! Thanks!

Chris was amazing! My wife and I had the best experience & bought the couch of our dreams!

Very helpful and soo sweet!

Dealing with the most amazing person you will ever deal with

Our sales girl Kadie was amazing! She was knowledgeable and informative. She didn't blow fluff at us. And she cared about how we felt. I will definitely be coming back.

Wonderful customer service with Kadie, Danielle, Chris, Walter and Richard. Answers all the questions I had.

Don’t ever order anything online from Ashley! You only have 72 hours to return it! 😜

Cool place

Very happy with the service, thanks Kadie, and selection of furniture is awesome. Highly recommend them if you're looking for furniture Thanks, Craig Held

Danielle was super helpful and made this whole process absolutely wonderful!

Kayla was great

Said furniture would arrive "Tuesday"... Just not which Tuesday. Was misleading. Picking up furniture a nightmare. Warehouse won't answer phone. Try calling store and you get routed to the Philippines. Won't shop or reommend. Go with Amazon. At least your stuff will arrive on time.

Katy and Danny were super helpful!

We got the couch and ends tables and coffee table..the love seat we sit on is about a year old and litterly wearing out...update..called for the warranty and they said it doesn't cover that kinda of leather discoloration..

My wife and I went to Ashley Furniture in Meridian a couple of days ago and spoke with Mary about a new dining room table. She helped us figure out measurements. There were 3 different tables we liked so we went home to measure our space and make a decision. We recently moved to Boise to be close to family and we knew our 2 person table wasn't going to be adequate. We decided on a table that seats 8 people and went back to the store to order it. Mary wasn't available so we were assisted by Kayla. She was great! We never felt pressured at any time. Their President's Day sale started and the table we wanted cost $100 less online. They matched the price. The table and chairs should be deivered within a few weeks. I'll update this review and include pictures when it arrives. Update: the table and chairs arrived. The delivery team did a great job. We love it. There's only one problem that we didn't see at the time of delivery. There's an gouge on the table top. Can someone from the store please call me about this? Follow up: Ashley sent a repair technician to my home and he fixed the gouge. If you didn't know it was there, you'd never see it.

Sales gal was great and very helpful would buy from her again

Unfortunately this will be another one star review that is so similar to the others. Bad on us for not doing our research first. Came in and found a coffee table we liked and was needed in the next week. We were NOT harassed by the sales people when we came in. In fact, we had to go seek one out to make the purchase. Like all the other reviews, we were told it was in stock locally, available to be picked up in the next couple days, and we would be contacted by the warehouse. Well that never happened. Looking at the emailed order confirmation it showed that the shipping date was a week later than the date we were told we could pick it up. So that date came and went with no communication from anyone. We call customer service to find that the warehouse never had our item in the first place and the pickup date was pushed out another three weeks. That wasn't going to work. I went back into the store to cancel the order and was told only the manager could help me and they were not available at the time, even though they came out and talked to someone else that came into the store after I did. Whatever. They took my name and number and said I would be contacted, which they eventually did but was several days later. In the meantime, we called customer service and they canceled the order and refunded our money. Thankfully, that process was painless. We got our coffee table from DeMeyer furniture and were able to go next door and pick it up right away. No hassles. And it was an Ashley brand and half the price. Joke's on you, Ashley. Not sure if the salesman was just telling us that the item was in stock when it wasn't just to make a sale (commissioned, I'm sure) or if their computer is wrong or what. But with so many bad reviews about this same exact situation, you'd think they'd want to figure shit out.

This is an uncomfortable place to shop. We came in here to look at couches to just see, feel, talk through what we were looking for. Immediately someone approached us to make sure we didn't have questions. We were kind and said, we are fine, we are just looking. The sales associate proceeded to follow us, engaging in our private conversations and all while sitting one couch away no matter where we went. It felt like we were being stalked. Everywhere we went, she was there too, following, engaging, and totally ruining the experience for us. We decided not to get a couch here because of the ineffective and invasive sales approach. And it looks like from other reviews, we are not alone. I wish I had read reviews prior to coming into the store. Had I known I would be stalked by the sales associate the whole time (30-45 minutes of her looming), I would have waited in the car. We ended up making a game of it, just to get through it. Not a fun or comfortable place to shop.

Kayla is a great professional salesperson. She is not pushy, but very knowledgeable about the products and warranty.

Delivery was great, Chris at the store went above to help me but the off shore customer service is HORRIBLE!!!

Staff is very helpful and worked late to help get me what I wanted! Thank you!

Whitney did a great job giving us product information and enough space to make a no pressure decision. Thank you

Whitney was awesome! Very informative, friendly, patient and encouraging! Made our purchase easy without unnecessary pressure sales.

I am out $200 for product that NEVER GOT SHIPPED and I CAN NOT GET REFUND!!! Sales rep was nice but they did not have a product that the rep was demonstrating in store. I purchased the $200 product online through the sales rep at the store 2 months ago and still haven't received product. Asked for a refund and haven't got the refund for 2 weeks. Do not recommend Ashley store unless you want to wait at least 2 months for shipping. Would rather shop for furniture else where.

Whitney did a great job and was very helpful and thorough!

We found what we liked right away and the sales associate, Whitney, was very helpful.

Whitney at Meridian Ashley was great in helping me choose the right set of furnitures for my apartment. I would 100% recommend checking out Meridian Ashley for any purchases and home customizations.

Excellent!! Whitney was very kind. Understood our needs and showed us the products that fit.

We had the best experience! Walter helped us choose the right bed for us! We tried different ones and found an adjustable base. I was very please with the delivery and removal of old mattress. Will be back when we pick a couch!

Whitney was awesome!

Ashley's customer service is among the worst I've ever experienced. The only reason they get two stars is because the quality of their furniture seems to be good. The lower score is due to absolutely no follow through by the sales person, nor her supposed manager (after she promised to get back to us nonetheless), or others in the organization. Delivery date was pushed back three times even though we were originally told it was in stock and is why we chose them for our bedroom set...to get it as soon as possible. Very unprofessional across the entire spectrum and the ONLY good service providers we dealt with were their delivery personnel and one person on the phone, who were very professional. We even witnessed how unprofessional store personnel were with other customers when we were in the store.The headboard of our bed arrived cracked (stuff happens) and the delivery personnel took it back with them and said someone would follow up as would be expected. No one ever did. It took us calling them days later to get that ball rolling again. Schedulers then leave voicemails with no return phone number or only the national Ashley number, which has limited options. Their national computer system evidently doesn't talk to the local one, the local store has to contact the delivery section separately, and so far there hasn't even been a way for me to directly call back the delivery center to confirm; so, the only way to confirm delivery times is through intermediaries since their personnel evidently don't leave direct numbers for callbacks. We've heard many excuses, mainly their "upgraded" computer/software system, but that simply means that follow up by the employees is that much more important instead of using it as an excuse. I do have to give credit to Mike and his coworker in delivery, and Kristina who assisted via phone, who were very professional and helpful. The other local furniture stores we dealt with when moving into our new home were outstanding by comparison and I don't know if we'll ever buy furniture from Ashley again.

Update: I have still received no assistance with this. I have called numerous times, I have asked for the regional managers name and number, I have asked to file a complaint, all of which have been ignored. I have asked for a refund from numerous people and keep getting told this is up to the regional manager. I've sent an email to the review email that they requested. Waiting for their reply. I would leave a zero if it was possible. We went into Ashley's November 26th and ordered 3 beds for our kids and 2 mattresses. All of them to be delivered. We received a call from Fed Ex that they had a paint spill and that they were not sure if it damaged the package or not but that they would still deliver it and if there was any damage to let them know and they would pick it back up and return it. Well the bed had paint on it. I notified Ashley and took pictures of it and sent to them. meanwhile FedEx picked up the bed and returned it to Ashley. No one followed up I didn't hear back from anyone so about a week later I called Ashely's who told me I needed to contact FedEx. I contacted FedEx who states it was shipped back to the shipper and they signed for it on December 7th. I waited another week, called Ashley's was told they would have the manager call me back and never did the manager call. I expressed I didn't understand why this was all on my shoulders and I was the one getting the runaround. I again called and was told the same thing about the manager calling me back. However I got a call back from a sales person who told me I needed to contact FedEx and tell them to pay the claim so I could get a replacement and that as soon as FedEx does their part I could get my bed delivered. I contacted FedEx who states that I can't file the claim because it has to be filed by the shipper. So again I called Ashley's and was told yet again that they will let the manager know. I also said I wanted to just get a refund for all the items I still have not received. Again I was told they would make a note of it. I will never do business here again. Oh and I'm still waiting to hear back.

Marianne helped us after we decided on a sectional we really wanted. She worked efficiently, got us in and out quickly and easily, was kind and easy to work with, and knowledgeable of the financing options which made this purchase a breeze. Also, the store was clean and all the employees were welcoming.

Go To A different Furniture Store. We purchased a living room set from them and we have had nothing but Problems. The first issue came when we figured out that they had input the numbers incorrectly for our order, so the wrong set had been quoted and ordered. They honored the original price but we had to wait. They way overcharge for delivery and would not work with us, even though they were not meeting the original availability. We picked up 1 piece of furniture and the rest was unavailable so they said that they would contact us and have it delivered. That was 1 month and 4 phone calls ago. Every time we called they said someone would call me back and no one ever has! No email, no effort, and no customer service.

Very patient and persistent sales personnel. I say persistent not in a perjorative manner but in helpful manner. I found the bar stools that I wanted on their website. They were priced $24 cheaper than in the store. The sales rep and the manager worked tirelessly to go their store's protocol to get me the lower price. They could have just thrown their hands up and said, "too bad". Buy it on-line" But they didn't. Their focus was on customer satisfaction. Great service in an era of so many companies giving up to out of their way for the customer. -------- The following is a review of their customer service follow-up. First the delivery was on-time. The bar stoos were assembled perfectly. The delivery personneld were profesional. My signature for the delivery receipt was completed using their smart device. Almost immediately, within minutes, I received a phone call from their office asking if my delivery was satisfactory or if I had any issues. Wow. Talk about quick response. Obviously, I did not have any negative issues. All in all, I am most pleased with my decision to purchase from Ashley.

Marianne, was very helpful and knowledgeable in matching colors.

Great service from Marianne. Very professional and knowledgeable. I hate furniture shopping and she made it very pleasant.

Worked with Chuck at the Boise store. He was very nice and knowledgeable and really worked hard to get exactly what we were looking for. Really good experience!

Service was amazing! Chuck was so funny and knowledgeable and was able to get us exactly what we wanted. Definitely will return to work with him again.

Bruce provided excellent customer service

I’ve had good luck with Ashley’s, but not this location. We’ve been calling for three weeks now because we bought a couch when their systems were down. We filled out the paperwork and the worker was supposed to call us for a payment link. She never did, we called her and she said she’d send it, she never did again. Then we called the store a week later and they said they’d call us back, never did. Called them today and the one who helped us was on break and they couldn’t talk because it’s Black Friday and they were busy. It’s crazy that we have been calling for weeks and you guys were too busy to help us. We’ll be buying elsewhere since we’ve been begging for assistance for weeks now. We don’t live in Meridian and driving over an hour to go buy it again just isn’t reasonable.

My Ashley experience was nothing short of a nightmare. Following the salesperson's recommendation, I decided to pick up my area rug from the warehouse to expedite the process. However, upon reaching the warehouse, I was informed that they had no trace of my order. The frustration began when customer service proved equally clueless about the whereabouts of my purchase, redirecting me back to the store. In a loop of confusion, the store suggested contacting customer service again. After persistently calling customer service, I decided to cancel my order due to the lack of clarity. To my dismay, two hours later, someone claimed my order had miraculously reached the warehouse—a blatant lie, as confirmed by the warehouse staff. My efforts to cancel the order were met with further hurdles, and the ordeal continues. The entire experience has been marred by misinformation, unfulfilled promises, and a complete lack of coordination between the store, warehouse, and customer service. This level of incompetence has turned what should have been a simple transaction into a drawn-out and frustrating ordeal. Regrettably, as of today, my order remains uncancelled, adding an unwelcome layer of ongoing frustration to an already exasperating experience with Ashley.

Thank you Olga! You were very helpful.

Chuck and Dani both helped us today and they were both helpful, kind, and amazing! They each went above and beyond to help us find the perfect furniture for our family. :) Neither of them have the pushy salespeople vibes you often get in furniture stores. I really appreciate how patient, honest, and down to earth they both were. They don’t recommend the most expensive option, they recommend the option that is best for you:) I will be telling all my friends and family to go to Ashley for their next purchase!:)

Dani was absolutely amazing in helping us make some decisions on furniture pieces for our new house. :) I was feeling really indecisive and overwhelmed and she really helped us make some decisions and was very kind and patient. Chuck helped us when we first came into the store and he was also very kind and helpful and helped us get approved for a credit card! Extremely happy with the whole experience and will be back again for future purchases. :)

Great service and prices

on the surface they offer a good value. but furiniture delivered more than one month after promised with no explaination. Further, it was paid for when purchased, two months before delivery. felt they were not truthful. certainly did not feel like a valued customer.

Although we made our purchase online, we have had to deal with a warranty issue. The corporate customer service department has been extremely unhelpful. We are also dealing with the Meridian store customer service team and they have been rude and unwilling to offer a solution. We should have shopped at RC Willey.

Thank you Ruslan and Dani for the best help ever !!

Dani was wonderful and helped me so much!!! Another great purchase from Ashley Furniture!!

Chuck was fast, friendly and helpful

Update: Ashley’s customer service is among the worst I’ve ever experienced. The only reason they get two stars is because the quality of their furniture seems to be good. The lower score is due to absolutely no follow through by the sales person, nor her supposed manager (after she promised to get back to us nonetheless), or others in the organization. Delivery date was pushed back three times even though we were originally told it was in stock and is why we chose them for our bedroom set…to get it as soon as possible. Very unprofessional across the entire spectrum and the ONLY good service providers we dealt with were their delivery personnel and one person on the phone, who were very professional. We even witnessed how unprofessional store personnel were with other customers when we were in the store. The headboard of our bed arrived cracked (stuff happens) and the delivery personnel took it back with them and said someone would follow up as would be expected. No one ever did. It took us calling them days later to get that ball rolling again. Schedulers then leave voicemails with no return phone number or only the national Ashley number, which has limited options. Their national computer system evidently doesn’t talk to the local one, the local store has to contact the delivery section separately, and so far there hasn’t even been a way for me to directly call back the delivery center to confirm; so, the only way to confirm delivery times is through intermediaries since their personnel evidently don’t leave direct numbers for callbacks. We’ve heard many excuses, mainly their “upgraded” computer/software system, but that simply means that follow up by the employees is that much more important instead of using it as an excuse. I do have to give credit to Mike and his coworker in delivery, and Kristina who assisted via phone, who were very professional and helpful. The other local furniture stores we dealt with when moving into our new home were outstanding by comparison and I don’t know if we’ll ever buy furniture from Ashley again.

First time in the store, which was very nice. Walter was so nice and helpful. He made it easy to choose what recliner I wanted. I will shop there again. Very good experience.

Ruskin was great! Understood what I was looking for and quickly showed me items relevant to what I wanted and wasn’t pushy. Also made sure I understood how delivery process worked as well as the warranty!

Super helpful with everything. Very nice and attentive staff, who were checking on me every step.

Chris was absolutely amazing! Extremely helpful, let me browse with out hovering over me like some other places. Chris was very informative and thorough, he literally answered all my questions before I asked. I would highly recommend this store. I had the chance of interacting with 2 other employees and they were very kind. Great job to all of you as I truly felt that old ‘take care of the customer’ feeling. I was not pushed into buying more or spending more. I was told about different options and products and what made the different products better, but definitely not pushy. I was invited back and told about upcoming items and promotions. I have to say this is my best experience shopping in quite some time! Thank you Ashley furniture for making sure your team takes care of customers.

Kayla was awesome! Highly recommend this place! We looked a couple places and Ashley Furniture was the most affordable!

Chuck was very helpful and polite. Made my buying experience great!

Top service! Thank you, Toni and Ruslan!

Fantastic service! Ruslan and Toni helped us so much, we appreciated their proactive approach in helping us find the best options, as well as their patience with us - as we were pretty picky customers.

Amazing easy experience!!! Kayla helped us find our dream couch!

Toni was a great representative. She really helped me out alot. She didnt try to push anything that i didnt need or didnt want. I gave her a price point of $1500 and she helped me get under that. Definitely will return in the future.

Such a fun experience! Kayla helped us find the couch of our dreams and new all the answers to our questions about the materials, warranty's and size!!!

We had a good experience with Olga. She was helpful and knowledgeable about the products we looked at.

Great prices, and wonderful customer service we got from Rus (Ruslan) he was very kind and patient with us.

I love the service, Ruslan was so helpful for us.

We went to Ashley's today. Our helper was Chuck. He was amazing. Gave us alot of wisdom and knowledge not just on furniture but on credit. If anyone goes to Ashley's to purchase some furniture definitely ask for Chuck.

Outstanding service by Ruslan Shamilov; went to several furniture stores and he was the best. Any future purchases I would come to him

Ruslan Walter was amazing! I'm just so impressed with his customer skills and how willing he was to be as helpful as possible. I can say with certainty that he is the very best I've ever encountered in my shopping experiences. This Man deserves a very substantial raise! Thank you so much Ruslan!!!

Ruslan and Walter were great to work with. Very pleasant individuals

Mr Chuck was very helpful wasn’t pushy for a sale took the time to show me all my options on dressers & a chest thanks again for the experience would definitely shop again!

Associate Steve, was Easy and pleasant to work with. I liked the ease of communication via text with updates on order. Also, Danni the store manager was also very helpful and instrumental in ensuring a positive buying experience.

Tony, my sales person was terrific. Knowledgeable, friendly, and not pushy.

Walter was amazing!

Amazing

Walter did great

Chuck was super friendly and helpful with answering our questions.

Awesome. Ruslan is the go to guy.

Steve is really god Ruslan too

Great shopping experience with daughter for her first apartment. Chuck was very patient as we looked, tried , and choose peices, colors, delivery.

Kris was friendly and helpful. He matched our furniture and our room perfectly.

Ian at the meridian store was awesome! Unfortunately both of the peirs were broken when I opened the box. Working with the store to get a remedy, I highly recommend you have the warehouse open the boxes even if they are in good condition. (See attached photos).

Vey helpful and kind

Heather was amazing

Thank you for all the help Steve! We love our new couch!

Walter was super helpful and easy to work with. I was in and out with no issues and the prices he got me were great! Thanks!

Ruslan was excellent, no hassle. Made it very easy. Thank you!

Heather was great ! But when I got my furniture the lamps where defected and I tried to return it to the store, but they do not do any returns. They don’t stand by their product.

Toni the salesperson was very knowledgeable and so helpful

Very welcoming. Sales lady met me at door and helped me open a wheelchair to use. That never happened before. Then told me where to find chairs I was looking for. Did not follow around trying to make sale. But did appear when needed answers about chair I was interested in buying.

Really nice to place with super affordable price. Chuck and Ruslan were really nice and helpful. Recommend 100%

Chuck at the Meridian location was incredibly helpful, kind, and excited that we came into the store to look for our new bedroom set. We were able to get exactly what we wanted and the price was less than what we had budgeted for. Great value at Ashley Furniture, go to the Meridian location they are so nice.

Great service from Olga, very helpful!

(Translated by Google) Excellent service with all people Chuck and RUSLAN (Original) Excelente servicio con todas las personas Chuck and RUSLAN

Chuck we super easy to talk to lots of great suggestions super helpful thank you

Excellent customer service. Went above and beyond! Olga was wonderful.

Chuck was great and really payed attention to our wants when it came to buying a table. Made buying furniture a Fun day and not a stressful day

Chuck was super great & helpful

Chuck was super nice and friendly! Helped us out a lot.

Chase helped us out big time. Price matched a couch on Amazon that saved us thousands of dollars! Great customer service and product experience!

Friendly and helpful customer service and affordable prices for our furniture to fill our brand new home!

Chuck was so informative and helpful! We have had great experiences here!

I bought all my furniture from here. Ruslan was amazing and help me a lot with delivery dates and showed me around the store and help me pick the furniture. Very positive experience.

Quality does not match the price. We have had several issues with the sectional we bought and haven’t even had it a year. Unfortunately we were also sold a 5 year warranty under the promise from the salesman that it would be refunded if not used. Come to find out that is not true. Won’t be shopping here again. Negative stars.

Rus was very helpful and Kayla assisted him. They were very friendly and helpful we will definitely be coming back. Beautiful store with friendly staff.

Kris helped us, full of energy and knowledge.

Ruslan is Great to work with and extremely efficient at what he does. Would recommend him to anyone that’s looking for furniture to come this direction

Russ was extremely helpful, polite, knowledgeable and just nice to work with. Very positive experience. Hopefully the furniture holds up.

Good experience. Olga was very patient, helpful, kind and understanding.

Steve and Dani were absolutely amazing! The customer service, knowledge, and compassion are unmatched. I went into the store NOT excited for the amount of $ I was about to spend and they made the experience so much better than I could have ever expected and left with more than what my goals were! Thank you both!

It was great. We got a dining table and couch set. Rushan was very helpful and knowledgeable.

Chuck was very personable and helpful. Great service.

Very quick and easy process. Steve was patient and was willing to answer all of my questions. We came in with a set idea of what we wanted however he highlighted many different options that fell within our budget. We left with something better than our original plan! Highly recommend! Thanks Steve!

Steve was great in helping us get a new couch. Super quick and easy and he found exactly what we were looking for

Great service great people

Went to the Ashley Store to purchase a couch. Their website is promoting 60 months deferred interest. I picked out a couch and the sale rep assisting me had to check with her manager regarding the offer. The manager Carlos said I don’t need 60 months to pay off a couch, and was unwilling to honor the promotion. False advertising and bait and switch tactics. This store will be reported to the Consumer Financial Protection Bureau as well as the Better Business Bureau.

Best pillows I've ever bought

Steve did an amazing job! Friendly, helpful, knowledgeable, and gave us space to decide.

Rusian was great

Ruslan was great! Got me in and out in no time!

Ruslan was super helpful! Great experience!!

Rulan was very nice and very patience with us while we were shopping dinning tables

Great staff. Thank you

Had in store credit and Ruslan made it a smooth transaction.

Ruslan was very helpful and attentive to our needs.

I absolutely enjoyed the help that Kayla provided. She answered all my questions and was very prompt in helping us through every step. We are very happy with our purchase! Thank you

Kayla helped me and made the experience very easy! She came to me when I was ready and answered any questions I had! It was also a quick process as well! Very satisfied!

Carlos was awesome!! He showed us furniture that we hadn’t seen before, that worked so much better for our home. Thanks!

Outstanding service. Very friendly and knowledgeable.

Walked in and helped out by Rus as soon as we walked in. And we’re introduced to all sales and specials by Carlos to get us the best deal.

Chuck wa very kind - respectful!!! I was ready to leave - and bought a whole bedroom set !!!

Kayla was awesome! The absolute best!

Excellent sales person Ruslan

Ron was great! He was available to help without being pushy.

Ruslan went above and beyond for us. Over the course of several visits he patiently helped us choose the perfect living room furniture. He was great to work with, we highly recommend and will be back.

From beginning to end, Ruslan took care of us. He did everything he could to make sure everything was right with our order. Everyone in Ashely was amazing. Thanks for helping us, we will be back.

The sales gentleman who helped us was patient and kind as we searched for and discussed multiple living room set options. Took my husband and I about an hour to decide what we wanted. The sales rep arranged for delivery for the next day. Everything was delivered promptly and professionally. We continue to use Ashley furniture because of the great service and affordability. They offer a 5% discount for healthcare professionals and veterans. I learned this on my own. When I informed the sales rep that I worked in healthcare, I was given a discount. I think 10%, maybe 5%. It was still about $100 👍 My recommendation to Ashley Furniture is to encourage sales reps to inform customers about this great discount. No one had told me before and we’ve purchased furniture in the past.

They have alot of options, but when you don't buy something that is out on the floor the price goes up, on top of that delivery charge is $350.00 that's insane!

The couch is awesome, I just would feel more comfortable if they stood by their products and backed them with a refund or exchange in case we ended up not looking it. It’s a lot of money for no returns.

Kayla was super helpful!! She gave extremely good advice, was patient, and was very kind and gracious :)

Ruslan was very helpful, polite and prompt with what I came in for. Love the Ashley store, their products and the staff.

Found the couches and love seat we want and for a great price. Tonia was helpful in showing us options based on what we told her we were looking for.

Great help, friendly and informative. Will shop there again in the future.

Jimmie is the best salesman I have ever worked with! He was very informative, and made me feel comfortable while I was saying no to certain pieces and upgrades. Hands down recommend him!! The manager Dani was also amazing to work with! She was funny, kind, and made the purchasing process light hearted and fun! I would come back to Ashley Meridian just for these two!!

Beautiful couch with chaise. Salesmen helpful.

Walter was great! Great place and good deals!

Jimmy at the Meridian Store was amazing! Sent a lot of time helping us with finding the perfect loveseat. Will definitely be going back.

We came to Ashley from DeMeyer to look to see if they had more selection of chairs. The sales staff were extremely pressuring from the start. We were approached 3 separate times by two different people in the 10 minutes we were there. The final time we were approached was by the sales manager and after explaining we didn’t need any assistance he followed us and pestered about what we’re looking for and if we were remodeling. For this single reason, we chose to go back to DeMeyer. Super disappointed.

Kris’s was very helpful in our choice of a mattress. Also store manager lady helped us choose the correct side board rails. All n all a very pleasant experience.

Chuck was very helpful and friendly!!

Ruslan did a great job helping us find new furniture for our new home. He was knowledgeable and patient as we made our decisions. Thank you.

I bought my furniture from Ashley and Ruslan was amazing helped me to pick my living room set it was great experience Thank you...

Burak and Steve were extremely helpful!

Super helpful and friendly

Extremely friendly and helpful staff. Listens to your needs and wants and only interjects ideas or suggestions if asked. The customer comes first, no exceptions.

Outstanding service , Ruslan And Bruke was just amazing at what they do , they made sure all my meeds are taking care of :) Thank you.

Ruslan 5 out of 5, he give excellent service, very kind, patient, I recommend it👍

excellent service, Ruslan and his boss were very kind to my family, they spent an hour more of their work time, we are very satisfied with all the attention and the bedroom set that we bought

(Translated by Google) As a review I can say that the one bad thing is the delay in the delivery of my order (Original) como reseña puedo decir que lo uno malo es la demora en la entrega de mi pedido

If you go here ask for Ron, he is amazing. Laid back and there to answer any questions. He helped us with multiple items for our new house. Highly recommend Ron!!

Buruck & Kris helped me today with purchasing a new bed frame! They were so helpful & knowledgeable. :)

Kayla was awesome at helping me find what I needed! Update: Ashley Furniture is HORRIBLE to work with after they take your money. Received my items and attempted to return one of the end tables within 24 hours of receiving them. They communicated the only way they would refund the item was if it was damaged, but yet they aren’t willing to take back a new end table. I was moving into my new house and was waiting for the rest of my furniture to arrive, so I was unable to know at the time of delivery whether I would need both of the end tables I purchased. Kayla, at the time of purchase, told myself and three other people MULTIPLE TIMES that I could simply return an end table if I didn’t end up needing two of them. I would have NEVER bought two if I knew the truth of their return policy that no one felt necessary to share. The lack of communication is crazy, and no one has the integrity to back up their words, especially Kayla. Not anyone at the time of delivery even explained to inspect or refuse the item as that was the last time we were able to. Everyone at the meridian location was rude and unwilling to take accountability for their own words. I’m so frustrated at the lack of customer service and I’m down $300 for a end table that still has tags on. They don’t care, as long as their pockets are filled.

Great selection and phenomenal service!

Walter helped us from the second we walked in, found us what we were looking for, which was exactly in our budget. Thank you Walter for the wonderful service.

Ruslan is amazing! He isn’t a pressure salesman! Took his time, didn’t linger too close and made sure our experience was good. We bought a bedroom set as well as a couch and loveseat. If you go to Ashley’s in meridian go see Ruslan!

Ruslan helped us with purchasing and financing a new living room and bedroom set. He made it very easy and was very friendly! I would recommend seeing him if you’re in the market for new furniture!

Jimmy was super helpful and informative. Didn't feel pressured at all. Lots of other helpful employees helped and made the process flawless. Super excited for our new leather furniture 🤩

Great service !!

Great experience and product!

Working with Toni was simple and I did not feel pressured to buy. I am the type of person that has to do research which includes product reviews and competitors. Toni was very respectful and understanding. She made herself available when it came time to finish up my order. Toni’s recommendations were very good!

Excellent Manager customer service. He’s a keeper. I shop at Ashley’s because of him. This is my 3rd time shopping with him. Thank you.

They are very patient and helpful. Kudos to Chuck, best salesman at the Meridian - ID branch! Strongly recommend!!!

Very quickly found exactly what I wanted. Paperwork was quick and easy. No pressure selling. I was given options to help me in my decision.

Great service!!

Chuck was great!

Dani was amazing! She gave us multiple options for what we were shopping for, she was upfront and honest, had a great personality and was very personable. We enjoyed her!

Did an excellent job helping me find the couch that fit my home perfectly! Great job ! Thank You !

Burak was very helpful and patient - we appreciated his help and space.

Kayla helped us find everything we needed: a bed frame, mattress, and couch! She was helpful and considerate, definitely recommend Ashley Furniture!

Fast friendly service

Ian and Dani were great to work with, we sold our souls, but bought a lot of nice stuff!

Tonia did a wonderful job for us. She helped us with what we were looking for in no time at all. I thank her for helping us.

Price is exorbitant, manager and employees are rude and unprofessional. I like the furniture, but I won't go back.

Walter made our visit wonderful! Friendly, professional, VERY knowledgeable - I don't think we have ever had a sales person like him. Thank you for hiring people like Walter.

All around a great experience! Kris knew the answer to any question my wife and I had and helped us find exactly what we were looking for while still giving us space to look around. He was very personable and great with our four year old which made the time enjoyable. We still got a great deal only buying one of the items we looked at and will definitely be back.

Kris at the Meridian store was fantastic! Extremely helpful, knowledgeable & friendly without being pushy. This was our third purchase from Ashley & will gladly purchase from this store again. Burak was also very helpful.

Ron provided an exceptional experience for me and my wife. We enjoyed the buying process and made out with a great sofa for our new home!

Very helpful and knowledgeable! And it’s a great deal! Brock and Jimmy were awesome!

Outstanding salesman every way. He was knowledgeable, friendly and not pushy! He was a real credit to your company and it was a pleasure to do business!

Very swag bought a sofers B)

Toni was great!!

Excellent service, Steve and Burak were professional, pleasant and very knowledgeable. It was a pleasure shopping!

Great selections and the purchasing and delivery process was fast and easy. Will definitely buy more furniture from this store in the future.

Tried a bunch of different beds and Walter and Burak did an awesome job!

Very helpful and knowledgeable. Got what we wanted with extra protection. Jimmy was great

Ruslan made our experience fantastic! From greeting us at the door, to spending three separate visits to the store with us, Ruslan was always helpful, cheerful, and offered a multitude of options to our space/color dilemmas. We never felt pressured into buying things we didn’t want or need and would highly recommend working with Ruslan to friends and family in the future!

The Sales Rep Toni Reardon was helping with all our needs of buying furniture on the day we went in thanks for her kindness

Brock was wonderful.

Burak and Steve were great! Thank you guys!

We are pretty picky people but Kayla was very patient and friendly. She helped with pricing along the way and checked in with us every once in awhile when we were shopping.

Kayla was helpful and knowledgeable while I was looking for a new dining room table. Ron was so courteous and quickly completed the paperwork when I returned to make the purchase. I will definitely come back to this Ashley store for future furniture needs.

Always great and our first stop for furniture.

Wonderful service. Ruslan was very patient, thorough and transparent. Great deals and customer service provided!

Great place and helpful staff. Amazing selection. Got my bedroom set and stuff for my Living room. Totally recommend

Excellent!

Chuck was very helpful and helped us get the perfect table!

Manager was well informed and extremely helpful in purchasing new bed and mattress. Walter was polite and efficient in paperwork for the sales. I would recommend anyone seeking out a great bed to visit Ashley furniture. Elegant furniture for great prices.

Kayla at the Meridian store was very kind and helpful!

Plan on putting EVERTHING TOGETHER YOURSELF! We were told we would have to put the top on the dining table but that it was "super easy"and shipped that way. Told our salesperson that we were shopping there because we hate putting stuff together. Turns out everything we bought had to be assembled. Took hours to unpack it and assemble a recliner, dining table and chairs. We would never have shopped at Ashley had we known this. Do yourself a favor and shop at a real furniture store or if you don't mind building it yourself just shop off Amazon. Ashley offered to deliver our purchase for $90. We chose to pick it up at the warehouse and were told we had to sign a receipt stating nothing was broken. It is literally impossible to do that when it's all in a box unassembled. What a complete joke!!

Terrible customer service. I was told three different prices of an item that we were looking to purchase to match our existing set. I talked on the phone then drove all the way to the store just for them to tell me it was a different price. Do not recommend

Walter was very helpful when we were shopping for a loveseat, and truly listened to what our needs were. Burak also assisted us with completing our purchase. Both were kind and professional, I highly recommend Ashley in Meridian.

The store had a good selection of quality furniture, and Ruslan (Russ)my sales associate was amazing. He gave me space, but was readily available to answer any questions I had.

Kayla was an excellent sales person. She is very knowledgeable, pleasant and has great customer service. it has been a great experience overall.

As soon as we walked in, to look for a new sofa, Steve greeted us with a big smile, and was friendly and professional during our entire shopping trip. He was very respectful towards our needs, and was zero pressure to look at and buy something that we were not interested in. 10/10 amazing experience. This was our first time shopping at Ashley Furniture. And we will be back!

Kayla and Steve are amazing! So kind and helpful. Best place to buy furniture.

Ron Bentzinger was very helpful with my buying my lift chair, also the manager ( Baroc) was very welcoming and nice. I will recommend Ashley Homestore

Kayla was amazing!! If I could give her Infiniti stars I would!! She was kind, helpful, and not pushy!! We will definitely be coming back here!!

Ruslan is very helpful. He was patient as we considered many options. Followed up with us quickly. We appreciate his help and expertise.

Great service from Kris very kind and helpful

3 years ago, we spent a great deal of money on a leather recliner and sofa set, both with power reclining, and got the expensive warranty plan to cover them Within only 2 years, the 'leather started peeling on both pieces, showing they were either bonded (fake/low quality) or cheaply coated. Not covered by warranty. The frame also broke on the recliner despite only regular use and being well within weight limits. The break made it impossible to recline and uncomfortable to sit in the chair. We filed a claim with the warranty, which required jumping through a lot of hoops and sending photos. 6 weeks later, someone showed up, glanced at it, took more of the same photos, and said they would order parts and then someone would come to install them to fix the chair. This being at the tail end of the pandemic, we were told this could take a while. It's been 10 months. To the best of my knowledge, no parts were ever actually ordered. Now the sofa is broken as well, with no way to fix iit as the claim was denied. NEVER buy furniture from Ashley! It is overpriced, low quality furniture and their extended warranty is a scam! Save yourselves!

Horrible customer service! The representatives in the company they use are very rude.

When I entered your store, I was greeted with a smile by two young gentlemen named Kris and Ian. They helped me find exactly what I was looking for….They provided quality customer service which is hard to find these days. Thank you!

Thanks Ruslan you were amazing and so patient on your customer .. nice job .. keep going forward ahead..💯/💯

Thanks. Ruslan

thank you Ruslan for your help 🙏

The salesman were very informand very helpful including including the sales manager. I give them 5 stars.

Kris was awesome! VERY patient,kind, helpfull and not pushy. Highly recommend Kris at the Meridian store.

Kris was awesome. We had a great experience buying new bedroom furniture and a mattress.

Exceptional service! Chuck greeted us right away and helped guide us through the store. Incredibly kind and laughed at our daughters jokes. Highly recommend and will be going back!

Awesome experience. Ron is the best!

Ron, is the best seller, great enthusiasm and above all a great guide to make your purchases!

We worked with Chuck and he was so kind, amazing and so patient! We got situated with exactly what we were looking for!

Jimmy did great.

So hopefully and nice

Steve was great! He showed us the perfect couch on the first try.

Ronald (Ron) B. was so personal and kind. I didn’t plan on grabbing anything today but Ron was so acclimating and answered all questions with ease. I will be a rerun customer over and over again with Ton. Great service, highly recommend!

Steve was excellent to work with. No high pressure sales and very informative.

Ron was the best made our furniture shopping very easy helped us find our new furniture if you need new furniture and someone easy and helpful ask for Ron

I went in with an idea of what I wanted and Kris helped me with everything. I needed time to think about things and went home. I came back the next day and he moved chairs amd benches and tables for me to try combos of what I wanted. He was very patient and helpful. We ended up buying a diningroom set, 2 accent chairs, and an outdoor set.

Excellent and friendly sales representative Ruslan! Made for a very quick and helpful sale experience! Store is always clean and service is prompt! Thank you !!!

Toni was great to work with. She listened to what we wanted and helped us find exactly what we were looking for.

Toni was easy to work with and help with the financing

Kayla did such an amazing job helping us! So happy with the service & feel extremely grateful for her assistance!

Kayla was awesome

Jimmy was friendly, professional and knowledgeable. We were able to select our dining room table and chairs and checkout quickly with no problems.

kayla really did a good service as i always wanted.they are patient with us while keep looking.but a say or i give a excellent and extremely satisfy.

Walter you make a good job

Chuck is the best! We have purchased lots of furniture through him and he always gives us the best deals and advises us on any issues he knows of with certain pieces. We have a great local store!

We worked with Steve and he was really nice. He conversed with us on similar interests and felt like we were talking to an old friend. Conversations were not forced either ! He didn’t pressure us into what we were looking at and anything showing less than price he didn’t try swaying us towards more expensive. We thought about the couches we wanted over lunch and came back and bought it. The process was very smooth, we always have a great experience here!

Walter was amazing and helped us find everything we needed super quickly!

Ruslan and Burak were very nice and even popped a few jokes with us. Great service and we were able to get what we needed.

Burak and Walter treated me very well!

Went there for an item that was marked $379. I was told that was fales and that they never had such item. I showed the salesman the item on line and was told they never had that item. Miss representation. Bait and switch.

Burak was very helpful in locating a sofa for our home. He was also very friendly

Ruslan was amazing! Helped us with all the questions we had. Very knowledgeable and kind. We found Great selection and beautiful options. When you go buy your furniture at Ashley's ask for him :)

Ron was very nice to work with and had an overall wonderful experience.

Quick to help and get things set up for us.

Burak And Jimmy are amazing and tried to gave me the best deal and guided me to the right bedroom furniture.

Our experience today was absolutely incredible. We came in with an idea of what we wanted, and Steve took his time to go through a long inventory list until we found what we were looking for. Ask for Steve if you are in need of anything!

Steve was very helpful and great to work with.

Very great service! Chuck was very helpful and had a great personality.

Chuck was great to work with, not pushy or in your face, just available when we needed him. Definitely ask for / look for him when you are shopping!

Ask for Burak and Steve for your home furnishings at Ashley Homestore. Very friendly and knowledgeable. We bought a living room set. Perfect for our home. Next is the that smart bed! Layer in it and didn't want to get up lol

Burak and Steve were great. They helped us seal an amazing couch and sofa set :) We are so happy with our purchase:) Thank you guys and see you soon.

Salesman and the store manager were very friendly, professional and attentive to get us what we wanted. Not our first purchase and will be back again

Did not expect to purchase today, but Jimmy and Steve were great and we walked out with a new couch and ottoman 😁

Great customer service. Not pushy.

Amazing Service. Reeslan helped me pick out everything for my new apartment. And the manager Burak helped me get everything coordinated. Once I am moved I'll be back for all the filler pieces. Thanks Again!! 8/3/2023 Just an update. I am so disappointed. I will never ever shop at this store and will really think hard about ever shopping at Ashley's in general. Worst experience & seeming that I cancelled my order on 7/14/2023, I still have not received a refund for the down payment. Once you got my $ you decided to keep it. I will be reaching out to corporate I am disgusted.

Work with Steve at Ashley furniture, he was fantastic!! 🌟🌟🌟

Steve, Chris and Walter were such a pleasure to work with. Very helpful with all my questions. I would definitely come back to Ashley for all my future needs I rate this team a 10+

Great service end to end! Thanks Steve!

Chuck Compton is a great salesman!! Showed me exactly what I wanted and answered all questions!!

We worked with Steve and Barak and everything went just fine. They were friendly and polite and we came home with the things we were looking for. Thanks for the great service. Dell and Robin

Chuck was so great to work with and took care of us. Ordered all of the items we needed and scheduled the delivery in about an hour.

Everything was fast they knew what I wanted. Ruslan my sales guy was very convenient and easy to talk to 😀

Great guy Walter did an amazing job! Will be back again

Steve and Barak were extremely helpful I recommend going to see them they will take care of you

Amazing service thank u Burak and walter!!!!!

Friendly, helpful and efficient… and I got a great deal! Thank you Ashley Furniture!

Chuck was an awesome help in finding what we needed!! Ashley has really incredible deals on rugs, desks and more!!

Absolutely cannot recommend Ashley Furniture enough!! Especially Danielle who saw me sitting on a sofa trying to figure out what to do. Mind you, I had been to 10 furniture stores by this point and could not find the perfect couch. She took my vision and brought it to life by explaining how I could get the sofa I wanted and tie it in with what I already had, showing me examples and being very honest about prices and how to get the best value with different options.

We were looking for counter stools and Kris was very helpful and knowledgeable.

Barak gave us a great discount and Steve was a great sales associate

Burak was a very helpful…very friendly and fun to work with!!! Mr. Designer😁

Folks were kind. Steve and Brock left us alone to explore, but were able to answer questions at need.

Kris was very helpful and it was a pleasure working with him. We will definitely ask for him when we return to purchase more furniture for our new home.

Walter was an excellent Sales Person

Toni was fabulous from the start- helped me on multiple visits with all my purchases. Christine was equally helpful with a variety of logistics issues. Ashley has great products at a fair price, and their capable team make the whole experience wonderful!!

Chuck Compton was great. He knew what I wanted and got me in an out in less than 30 min!

Jimmy was a great help! Very friendly and made it a smooth experience.

Chuck was absolutely wonderful to work with! Love my new furniture!

I want to give a BIG shoutout to Burak and Ruslan. These two gentlemen helped make our furniture shopping experience WAY less stressful than we initially thought it would be. They were both incredibly patient and informative of the products they had and were attentive to our desires in our furniture selection to guide us in the right direction. Burak even helped us raise our credit limit with no hastle to help us complete all our shopping with one visit. Seriously, nice work guys, we can’t wait for all our furniture to come in.

It was okay!! Sales person was nice…. I just do t like my ottoman now I have it home snd I can’t return it because it was on sale…. So I should have thought more about it before I bought cause I don’t like it does really work well with my decor plus it looked like a different color out of the store!

Toni was awesome to work with. She showed me a wide selection of couches to choose from and she didn't push me to buy something I didn't want. Awesome experience

The sales person Jimmy Was great to work with. Nobody was pushy to try and make a sale which I appreciated.

Steve and Toni were fantastic!

Ron and Burak were awesome and very helpful for furnishing my new 1 bedroom apartment.

The manager Burak and Walter helped us with a coach and were very helpful! Super amazing people and provided great customer. Highly recommend

I would give 0 stars if I could. I went in earlier this week to try out a mattress they told me on the phone they had in store to try. They didn’t even have that model mattress, and the staff was incredibly rude. I went in with my colleague as we have a very similar jobs compared to Ashley staff, and the staff present mocked us and our career. They laughed at us when we pointed out they didn’t have what they said they did and rudely corrected us as if they never told us that they had it to begin with. I will NEVER be placing my business with Ashley Furniture.

We’ve been going to Ashley for a long time now. Got all of our home furniture from there. Love it all. Chuck is the guy who helped us with everything and has been so helpful and awesome. Ask for him when you go there!!

Our sales person, Kris was exceptionally nice and professional. Their store manager Burak was professional, no sales pressure. I would highly recommend Ashley Furniture.

Dani was amazing and the buying experience was so smooth. Will definitely buy here again.

Chuck was amazing and helped us pick out a great bed and worked with everything we needed! Super friendly and professional!!

Ruslan was really helpful on our search for a new couch set, thank you for the great service!

we went in just to browse patio furniture. Ian immediately greeted us and was really kind and knowledgeable and not pushy. We left to look at another store but came back for 2 reasons. 1. Ian was awesome 2. their patio sets were way better quality. We left with an umbrella and a new bed too. Did I mention how wonderful and patient Ian was. probably could have sold me the store. great job!!!

Chuck is great! He’s helped us twice. Always have really good experience with their products.

Josie and manager Burak, were very friendly, and took care of me and my family. We are very happy with what we got today.

My husband and I had been looking for a nice outdoor sectional for our new house for quite some time. It wasn’t until we visited Ashley Home Store in Meridian that we were able to find exactly what we were looking for. Chuck was great at helping us measure everything to make sure it was going to fit and negotiating with his manager (Burak) to get us the best price possible. He even moved the fire table over so we could see what it would look like with the set. He also told us that everything would be delivered before the 4th of July which was sooner than expected. Even the CSR Denise was great at explaining the invoice so there weren’t any lingering questions. She also offered to call us tomorrow to schedule a delivery. Overall, everyone was very friendly and professional and we would highly recommend them to anyone looking for new furniture!

I BOUGHT A SOFA BUT THEY DID NOT GIVE ME THE OPTION TO BUY SOME CUSHIONS SINCE IT CAN ONLY BE DONE ONLINE, HOWEVER THIS IS NOT THE MODEL THAT I WANT. I understand that these cushions belong to another sofa, but if they are not available online, they will not allow me to buy the ones I saw in the store. I paid $1,300 for a sofa and as a customer I don't feel like I can negotiate those cushions. I was about to cancel the order, just because of that. What option do you offer me, I want those 2 cushions that I don't know the name of the model either, I only have the photo.

Temper mattress and base Bilingual David and Burial!

Jimmy was great. Zero pressure sales. Knew his audience and was positive throughout the experience. Made it a very easy and painless sales process. Recommend anyone I know to go work with Jimmy in the future. Excited for our new sectional. Thanks again Jimmy!!

Alan was very helpful and great to work with! Thank you will be doing more business in the future with Alan.

Walter was amazing! Made it so easy and stress free to find our furniture!

Chuck was legit! I walked in, said what I wanted, and he took me straight to it. No salesy bs just straight forward and knew what I wanted. I was in and out with my dream couch in less than 15 minutes. Chuck is a baller.

Danielle and Chuck were great! Helped us find a great base for our mattress. Would definitely recommend friends and family!!

Chuck and Danielle were AMAZING when we purchased our new bed frame. They were extremely knowledgeable and very easy to work with.

Burak and Steve were very helpful and polite very professional and helped us whith our needs

Steve and his manager (Barak, sp?) we’re very patient and accommodating. We were helped without much high pressure sales atmosphere on our purchase of a leather sofa. Will buy again.

David was amazing and answered all my questions. We are happy with our purchase

Walter was an amazing help with our purchase of a new TV stand. He was friendly, knowledgeable, and easy to work with. Would highly recommend!

Walter was an absolute pleasure to work with for our first time getting adult furniture. He was patient, honest, and helped us find exactly what we were looking for!

We went in 2 different days and dealt with 2 different managers and a new salesman. They were so helpful and nice. They were willing to work with us on pricing and delivery fees! Highly recommend

Wonderful experience!

Found the perfect loveseat. Alan and Burak did a wonderful job helping my mom get the best deal and super fast delivery to our home. Thanks guys! Will recommend and come back for future purchases.

Walter was a great sales person. General Manager, Burak was great too. Ask for Walter!

Alan and Burak did a fantastic job today. Informative and very welcoming upon coming into the store. I would recommend this store to anyone.

Alan and Burak were very helpful purchasing and coordinating delivery of my new bookcase. It was a reasonable price and so was delivery. Looking forward to getting my new bookcase.

Helpful and kind

We worked with Toni and she was amazing. She took the time to showing everything we were looking for. Never any pressure and she was very knowledgeable on what they had and where it was. I would recommend seeing her when you visit this store.

Jimmy was patient and explained all the sofa bed options to us.

David was exceptional in helping me. He answered all my questions and is very knowledgeable. Absolute joy!

This afternoon after looking at many different stores for rugs I went into Ashley Homestore to hopefully find one. I was greeted right away and pointed in the right direction for what rug I was looking for. Jimmy S did a great job helping me decide what rug was going to be best and informed me on all the features they offer such as a cleaning service for the rug. The buying process was easy. Was in and out within 20 minutes. I am looking forward to shopping with them again in the future.

Chris was our sales person and did an excellent job assisting us with our purchase

Ruslan was awesome in aiding and making my buying process easy. Great customer service

Burak, Kris, Denise will take excellent care of you! They are highly knowledgeable and ready to help you find the right pieces to fill your home. I absolutely recommend purchasing Ashley products, but especially with them at the Meridian, ID store!

We came to this store to buy some furniture! David and Burak made this so essay! If you come ask for them. They are awesome. Super helpful!!

Burak and Ron were very helpful on our mission to find a good sofa sleeper. We will back and work with them in the future!

Walter worked with me on finding the right recliner at the right price. I was very happy with the process and love my recliner!

Walter at Ashley furniture in meridian id was absolutely amazing! He’s super kind and patient. Gives you space when needed. My fiancé and I were in the store for at least 3 hours. He did not disappoint with helps us find what we wanted as well as something the fit out budget.

Kris was very helpful in showing options for recliners. We found one we really liked. Placed order with Kris. Looking forward to receiving recliners in several weeks

Steve, Kris, and Burak were all fantastic. They helped us find exactly what we wanted and finance it at a very reasonable rate. Thank you Ashley!

Chris was great. He spent all the time needed to help us find the best recliners and best value for us. Very knowledgeable, friendly and we really appreciated that.

Wonderful people, super friendly and welcoming. It was quite long to set everything up with the furniture but the employees made the wait very fun and it didn’t feel long at all. Damian, Chuck, and another new employee, who i sadly didn’t catch the name of were very friendly people.

We found a beautiful lamp for the right price. The only problem is it can not be cash and carry. We must wait 7-10 days for our lamp. There were no options when I asked. I was told that’s just the way it is. Customer service seems to have gone away…

The shipper was great, but Ashley kind of dropped the ball on the schedule ha ha, we don’t even own the house yet. Also, the call center person I can barely understand, it doesn’t help when you have roosters and chickens in the background.. lol But overall good so far

The worst customer experience I've ever had. These people really do not care about you once you walk out the door and they have the $ in hand. I can't believe they can still run a business with how terribly they treat their customers. Will never recommend them to anyone or ever considering buying from them again.

The one item I found in that store I wanted, was out of stock and signs on it that they would not sell the floor model. I have to wonder.......if out of stock why have it on display? We left disappointed.

We bought a King sized upholstered bed from Ron. It was the easiest furniture purchase we've ever made. Everything was in-stock and it only took a few minutes for the transaction. Thank you Ron.

Wonderful service with great sale prices. Barak is a great salesperson and very welcoming. Walter was so wonderful with my mattress sale. Everyone is always friendly.

Chuck was awesome. Put together a kitchen set and he was ver patient with my wife

Danny and Kris were awesome at helping me out!!!!