Ashley Store Meridian, ID

Beware of salesmen just telling you what you want to hear so you can purchase from them. Back in 2022 I purchased a couch from Ashley and was told it was real leather. Come to find out it’s not, now Ashley furniture won’t help whatsoever. They don’t even know who does their protection plan. When trying to get ahold of a manager I was told he was in meetings all day after the manager knew of my problem. Ashley furniture has taken zero accountability after I have spent over 15,000 dollars at this company I will make sure to never spend another dime on this place and tell every single person not to as well. The lack of communication and management is a disgrace. And yes I have reached out to all management and this “support” email that you guys respond with to “fix” the issues

My wife and I visited Ashley Furniture in Meridian looking for a new sofa and possibly some inspiration. From the moment we arrived, Toni Reardon provided an outstanding experience. She was patient, kind, knowledgeable, and truly made the process smooth and enjoyable. Thanks to Toni’s guidance, we not only found the perfect sofa but also added a large matching chair and a 5 year protection plan, all within our budget. Two days later, we are still talking about how easy and pleasant the experience was. Toni brought a level of professionalism and care that made the entire visit feel first class. We truly appreciate her help and highly recommend working with her. Thank You Toni!!!

I called the store to ask about a dresser. Otto answered and helped me out over the phone. It was amazing because I didn’t even have to come in. He went above and beyond to help my husband and I out! He deserves a raise! Thank you, Otto!

Alejandro was very good at his job. He’s knowledgeable and kind. We bought a great mattress set. Thanks Alejandro!

My rating is based on customer service. We purchased a modular sectional, the furniture is great... or what we have of it. We were able to pick up half of our order on the expected date. The rest of the couch keeps getting pushed back by weeks and weeks (more than once). The sales rep initially made it sound like they would help us out but is now saying they can't and gave us the number of an automated system that isn't clear or helpful. After hours on the phone the only amendment made was a 5% refund on the half of the order thats missing (coming out to less than $40). It's frustrating to be met with smiles and similar sales tactics in the store, promised to be taken care of, just to be shoved off to the wayside when the card is swiped and the sale is made. I appreciate the furniture but don't expect a sincere customer service experience.

Do not buy from this store. I ordered two lamps for my nightstands got them home and they were too large. They said I can’t return and all sales are final. They never said this when I purchased them. In fact I was told I could return if I had an issue. I’m not one for leaving bad reviews but this is ridiculous customer service.

(Translated by Google) The United States is getting better every day. (Original) Cada día mejor los estados unidos

I see no reason a store will not accommodate a client unhappy with a purchase. No one knows what a piece of furniture looks like until they see it in their home. In other words Ashley takes your money and you are stuck with what you buy. Horrible service. Horrible people when trying to get a problem resolved. Very very poor experience. Horrible. Do not go here!!!

Kadie and Justin made our dream sectional purchase such a breeze. Crazy helpful and super friendly. Highly recommend Ashley Furniture!

Alejhando Valle was amazing today! He helped us so quickly for a very important purchase for our guests to be able to visit! He solved our needs with quick solutions and saved us so much time!

Salesperson Michael was professional and concise. We completed our transaction easily.

Extremely helpful and knowledgeable. We were able to purchase everything we needed. Thank you!

Madison is the best sales woman I’ve had. She didn’t rush with the sale even it bring a Friday night at closing. She is very knowledgeable about all the products you have available. When we couldn’t finish the sale Friday evening and let her know we’d be back Saturday morning she didn’t try to pressure a credit application to get the sale. She trusted that we’d return as promised. This being a main reason for our return. She was extremely friendly and easy to talk to. Definitely will return for future furniture purchases

Madison was super helpful and polite!

We had an amazing experience! Pattie was so friendly and patient. She helped us find everything we were looking for. We will definitely be coming back to her when ready to get more furniture and decor. 11/10 stars

Really good customer service

5 stars to Pattie for being so patient and really taking her time to help us find what we need!

Treg is the absolute best!

Ashley Store is top-tier! We had an amazing experience shopping at the Ashley Store. From the moment we walked in, we were greeted with friendly, no-pressure service. The showroom was clean, beautifully arranged, and full of stylish, high-quality pieces. We fell in love with a comfortable, elegant sofa set that fits perfectly in our home — soft fabric, supportive cushions, and great attention to detail. Thank you Teagan!

Madison helped us get the perfect mattress and it was an easy purchase…thanks so much Ashley for hiring great employees

Ordering went well , haven't got the product yet so we'll see

Kadie was super helpful and friendly. She made sure I knew all the information I needed to know about the product. Definitely would recommend having her help you out if you go into the store.

Even with WIFI problems… Michael is very knowledgeable about the furniture, credit information, and all of our options with warranty, insurance, and the sale. Super friendly and helpful. For the first time buyers. Tessa was a hero with restarting the computer!!!! 👩🏻‍🎤

Alejandro was super nice and very helpful assisting me today I was looking for a bed and he took me all over the showroom until we finally narrowed on one….appreciate his patience and I will definitely come back for the other pieces to complete my beautiful bedroom…. Can’t wait for the bed to be delivered! Thank you Alejandro.

Madison the sales girl was great!

We dealt with Alejandro as our salesperson , what a great guy. Not a pushy salesperson, answered all of our questions and offered great alternatives . He's going to be our go-to person in the future. Thanks Alejandro!!!!!

Absolutely amazing service l!

Good experience with the service and price

Entered the store approached by a friendly, helpful young woman. Allowed us to browse on our own, which i appreciated! She remained nearby to help with any questions we had. I believe her name was Tess, at the Meridian Ashley furniture. She was knowledgeable about the furniture we were interested in. She was successful in helping us to make the purchase we entered the store for.

Delan definitely understands stellar customer service! He was very helpful explaining bedroom furniture, particularly with how my 12 inch bedframe would need a certain headboard fitting for it to work. Unfortunately, I could not order the headboard from him because they are only available online. So, he took his time and walked all over the store, grabbing lamps, and showing us how they worked with different nightstands. He explained how high the lamp should be based on the height of the headboard (See pic below). Delan even grabbed pillows in the colors that I wanted for the two headboards and placed them on the nightstands to show how they worked together. Definitely no sales pressure, but excellent information! As a result, I ordered two nightstands and two lamps. You will be very pleased at Ashley Furniture on Fairview Avenue in Meridian, if you stop by and request to see Delan!

Delan was very knowledgeable and helpful. He worked with us to fit a purchase into our budget. He also explained the details of the delivery and to contact him for future assistance. He was terrific.

We had to cancel our order. Ottoman back ordered and no delivery date identified. Didn't want chair without ottoman. They sent delivery confirmation, which we confirmed and then 2 hours later they called about the delayed ottoman.

Justin and Treg did a great job. Service was top notch.

1st time visiting Ashley. Toni greeted me and was extremely helpful. Looking forward to visiting the store again.

We recently moved to Idaho and were in need of furniture for our new house. We stopped at Ashley Furniture in Meridian and Madison Williams greeted us with a smile and showed us several selections for a sectional sofa, rugs and bar stools. She has impeccable taste and was a pleasure to work with. We ended up purchasing our furniture from her and would highly recommend her for your furniture needs!

Environment was very friendly and helpful 🙂

My sales person, Alejandro, was great! Very accommodating. The only problem I had was that the store tries to add on warranties and extremely high delivery charges to your bill. You really have to be alert and not to feel pressured to accept the extra charges. I just said no to warranties and told them that delivery charge was way to high so they reduced it.

Terrible service from Ashley. The lamps I purchased were too big and they refused to take them back. I will never shop Ashley again and would advise you not to shop there either. What a loser store!

Tony was an amazing sales lady! She helped us with answering questions and helped us get great deals on what we were looking for. The manager and other sales floor representative was super helpful getting us loaded!! Thank you Ashley Furniture we will be back!!

Otto did a wonderful job helping us find a mattress that would work for our specific sleep habits and needs. So glad we found him!

So first and foremost Katie helped us out and she was great (I hope you find a new job Katie). The experience at Ashley’s was subpar to say the best. An intimidating environment, extremely overpriced and expensive goods, and bad service after the purchase of the queen bed frame we got. The frame was delayed 3 weeks getting to the warehouse which was less than ideal. On assembly of the frame, the bolts were very cheap and stripped immediately, we had to go to a hardware store to get replacement bolts that worked right away. Will never and would never recommend anyone go to Ashley Furniture Store in their lives.

Madison assisted us, very helpful, answered all our questions. She was fantastic! We found exactly what we wanted with her help. We highly recommend her and Ashley home furniture

Tess was the best. Lots of helpful options and the girl knows her stuff. I feel lucky that she was my associate. She is a gem!

I had a pleasant visit. I had an amazing, salesperson her name was Madison. She was very friendly, helpful, attentive, smelled very good, pleasant to talk with. Prices at Ashley store were affordable good quality highly recommend and ask for Madison. One little down fall was the office person (male) seemed to be a little on the lazy side when paying with cash to me give me change when paying with cash.

Had a fantastic experience buying through Ashley. My wife and I spent a couple of weekends going to ALL of the furniture stores in the area. Customer service was top notch here. It far exceeded every other store. At the end of the day, all of the stores carry very similar items with different names on them. For us, it came down to the buying experience and who we wanted to support. Ashley was the ticket!

While searching for some home furnishings, the staff at Ashley’s were welcoming and educational while not being pushy or following us around. We were able to make an informed decision and make a new purchase for our beautiful dinning set

My wife and I have spent time on the website looking at sectionals. When we made up our minds and bite the bullet on new furniture, we went to the Fairview location and the couch in store was 1,500 dollars more than it was online. The sign with the price was what it was online. The sales associate said oh no that's wrong and the price 3500. Well guess what we went else where to purchase.

The sales person was professional and attentive without being pushy. Let me look through the store and was there if I needed questions answered. Offered a few suggestions which I appreciated!

The salesperson was outstanding.

Kadie was very helpful. Friendly and courteous. Loved our experience at Ashley.

Michael is the best.

Worked with Tess at the Meridian, ID location. She made the process of buying our new bedroom furniture very easy and quick! Thank you!

Treg helped me find an art piece in seconds of me walking in the store, Thank you! You Rock!

Glendie was very helpful, knowledgeable, and friendly! She wasn’t pushy and fostered a pleasant experience. We appreciate all of her help!

Tess was amazing! She was a huge help. Because of her we will be back again!

This store is my favorite! I always feel like a VIP, no pressure sales. Just friendly people and very nice furniture! Decorated two homes with the beautiful items I purchased here.

Ran into Ashley furniture today and Otto was there when I walked in—he was not pushy but knew I was on a mission to find something in particular. He came over to show me what to look for on the detailed signs on each piece of furniture, sales going on, etc—again no pressure just great information which I was happy about;) He explained different areas of interest to me and more—no pressure just great information!! Gave me his info if I ever wanted to check on a particular item without needing to come in—so now I have my own personal concierge to help me when I am ready for another piece or pieces of furniture!!

When I went into the showroom I made it abundantly clear that I DID NOT want a television stand that needed to be put together. I was not told that I needed to pay the extra $49 for in home delivery for them to put it together. Called the store and was told "it's unfortunate" that I already signed for the delivery because there's nothing more they can do. This

We had a great experience purchasing a sleeper sofa. Our salesperson helped us find a lower cost version online and was clear about expectations for home delivery. Would totally shop there again!

Great service from everyone at this store! Professional and genuine. Will come again!

Friendly staff. Good prices.

Delan was fabulous. Very low pressure and informative. I was nervous coming in after my last experience due to the high pressure I felt the last time I went furniture shopping. Our experience with Delan was everything my last experience should have been: we walked everything we wanted, at the price we were expecting, without feeling pressured to go above the price we felt comfortable spending.

Very friendly and helpful

We always find what we’re looking for at Ashley Homestore in Meridian. Great selection, great service, good pricing and no hassle. We will return for sure when a need arises.

A vast furniture store with a lot of variety. The furniture was reasonably priced and our salesman Kadie was helpful and resourceful. They offer a graded discount and free delivery. their online prices and store prices are vastly different, so compare the final prices before you buy. overall, good experience although we didn't buy there.

Service seemed subpar. The salesperson got upset when we didn’t need their help. Then when we requested an item, they tried to move it with a dolly and added a scratch to it. When it came to loading they were less than helpful and seemed annoyed to help us so we ended up loading the item ourselves.

Toni was amazing to work with. She was very patient with my family and caught small details in the order form. Store manager was able to help with online price matching. Now just waiting for delivery. Very happy and highly recommend.

Alejandro was great and very knowledgeable

Toni and Mike were a great help. Toni is one of the best salespeople I’ve ever worked with. Quick, knowledgeable, and very friendly. Great service. Thanks guys

Great furniture, and Tess is even better. She will find the perfect piece for you and your family.

Tess is amazing! So attentive ans nice, if you go there ask for her

I had a great experience! Tess was easy to work with, very friendly, and knowledgeable! It also helped that we were birthday twins! This wasn’t my first time shopping at Ashley Furniture and wont be my last. 😊

Alejandro Valle was the best. Helped with all our needs

We had a wonderful experience shopping at Ashley Furniture! Everyone was so pleasant and helpful, especially Brett. We bought a sofa, ottoman, two chairs, full bedroom set and dining room set. Brett made everything seamless and stress free and was very patient with us. Furniture is due to arrive tomorrow so will update this review to add in how the delivery and set up process goes. Highly recommend Ashley Furniture and ask for Brett!! ⭐️⭐️⭐️⭐️⭐️

Delan was SO helpful in making sure we got what we needed, and that we would be happy with the purchase. He could have easily pointed us to the most expensive options. Instead he took the time to really understand what we wanted.

Toni was amazing

“White glove delivery” showed up 3 hours late saying they had no paperwork, didn’t know my name or what they were delivering. Couch was broken and they called manager who stated it would be fixed the next day by a technician. They call the next day saying there were no notes in the system and nothing was filed for a claim. Still waiting on a call back from customer service department and store manager. Will be filing a complaint with the BBB.

Otto was extremely helpful. Will be back!

Ran into the location off Fairview and Eagle today looking for a weighted blanket. Tess was super friendly and explained they don't carry items for sale out the door, everything has to be ordered. But offered two different places I could go check out. I found exactly what I was looking for even though it wasn't through Ashley. Thanks for your help Tess!

Excellent service!!!!!

Seamless experience

My friend and I went in to browse furniture for our new home and were kindly and enthusiastically greeted by Tess!! We sat and talked for an hour and she shared plenty of information to help us on this journey. This interaction was greatly appreciated and honestly fun! Thank you Tess :)

I had an AMAZING worker named Tess help me out with what I needed, she managed to find exactly what I’ve pictured for my new home. She was very nice, respectful, and very friendly. Thank you Tess!

I had a wonderful time today window shopping for some new bedroom furniture. Tess very kindly showed me around, and gushed about the absolutely gorgeous Breckington canopy bed. Her knowledge of what she sells, the passion she has, and her kindness will bring me back in about a month or so to purchase what I need :)

Great experience working with delan. Very informative and fought to get us the best price

Delan was awesome and very informative!

Sales: Kadie was amazing! We ended up with exactly what we wanted and came in for, and she was able to discount a lot of items for us. This is our second time purchasing at Ashley and have enjoyed both experiences. Update following product delivery: I had to lower this to two stars unfortunately, as our product arrived broken. The crew setting it up got about halfway through before realizing, so the bed was left unfinished. Thankfully we have a guest room we can sleep in, but customer service didn’t provide an accurate update on when we’d hear when they can come back to finish. The crew told us one thing, and the person who called my husband told us another. Not ideal with two kids in the house. I ended up going to the store to try and get a more accurate timeline, and the woman who helped me didn’t show any compassion or remorse or really any eagerness to help. I left waiting for a call that will tell us when we can expect our bed to be fixed. I’m always hesitant to review right after a sales experience, because the true tell is the customer service and experience afterward. So updating with an honest full experience from store to delivery.

I am giving it 5 stars for the gal who helped me and the delivery crew who had to set everything up. I will say i was a bit disappointed during my time of purchase. They were kind to price match my item to what it was online but when the manager came to verify the amount he seemed annoyed and bothered by the stall of the process. After they figured it out the way he talked to the gal was in a very rude sarcastic tone “put it in your notes!” My experience was good but my brief interaction with their boss not so much.

Had a great experience at Ashley HomeStore! Tess was incredibly helpful, knowledgeable, cheerful, and made the whole process easy and enjoyable. Asked my partner and me a few simple questions and matched us with the perfect mattress. I’ll definitely be back soon when we start shopping for a bedroom set. Highly recommend!

Tess we so knowledgeable and bubbly! She saved us on our total cost, and it is very clear that she loved what she does. We are very excited about our new mattress and lamps.

Kadie was great to work with, she was patient with all our changes and choices. I would recommend working with her. Justin the sales manager was great to work with also.

Toni was great

Delan was Rockstar salesman.

Delan was pleasant and easy to work with.

Tess and Justin did a great job helping us!

Delan was so helpful ! Great job

Sales people were a bit pushy. She complained about how awful it would be for us to pick up the merchandise ourselves, I assume to upsell the delivery service, but left a bad taste in our mouths. Apparently if we don’t open up the bed when we pick it up to ensure all parts are there, we could be waiting up to 4 months to get the pieces we need. We were given a date less than a week away to pick up, then they called and extended it another week. So far, not the best experience.

We had went into the furniture store and was approached by one of the workers named “Tess”. She was very nice. Helped us with whatever we needed. We weren’t going to purchase anything at first. But she made the experience nice and easy. Very happy with our purchase and our experience

I popped in looking for some furniture for my office and I was in a hurry! I described to Tess what I was looking for and she quickly helped me find the perfect table! Thank you so much Tess!

Glendi was great at helping us find the perfect couch for our new home!

alejandro was great very helpful with all our question

Helpful and answered all questions!

It was quick and easy and they ordered me exactly what I wanted.

Worst experience in performance and customer service in my entire life. Mike, the Manager lied to me and misrepresented on numerous occasions when my furniture would be delivered. I ordered my furniture in early January and the first time it came was beginning of April!!! And when it came,,,, what a surprise! What a surprise!,, it came damaged. Prior to that. Ashley's gave me the wrong dimensions for pillows that I was custom ordering, gave me a delivery date and told me that I could remove all the furniture in my house because they were coming the next day so I sold it and they never showed up and didn't show up for 3 more months later! I had to buy Facebook furniture so we had something to sit on. There are so, so so many more details here that it would take a novel for me to write it. Run Run run run away from Ashley's and definitely have nothing to do with the manager Mike. You cannot get a hold of corporate, or anyone in customer service online that speaks reasonable English or who can do anything about your issues. When we told him after him not calling us back for over a week when our furniture came damaged to find out when a new delivery date was (found out it was going to be many weeks later) we asked for a refund. He told us that would be complicated and would take quite a while and we would have to return the ottoman and the side tables in order to get a refund. We had to drive the Ottomans and side tables to the store ourselves!.... What a shady business I am out $600 in pillows and replacement furniture, The interest from Ashley's having my money for almost 3 and 1/2 months and no furniture, and my time.... Oh my word my time! The countless hours and I mean hours upon hours upon hours. Trying to get a hold of the store leaving messages for the manager and never receiving a phone call back has been relentless. Do not buy from Ashley's furniture and Mike, you should be embarrassed and ashamed at your behavior towards me and my family. On the other hand, on a positive note.... Bassett furniture around the corner saved the day!!!! Chance the manager, and Christine, the sales associate were so sympathetic when they heard what happened to me. When I came into their store they bent over backwards to get me what I needed. Basset made promises that they kept. Bassett furniture gave me a great price with high quality. Basset returned my phone calls whenever I had an issue Bassett never lied to me about anything I've learned my lesson.... I was trying to save money and in the end it cost me.... Big time Please learn from me Run Run Run away from Ashley's furniture!!!! Never again!

I had a fantastic experience, thank you for all your help and expertise, Charl! Great prices and quality!

Arr sales person Tess did an amazing job

I went in looking for a couch and Alejandro got me the best deal on everything for my living room and kitch stools

Kadie went above and beyond in helping us in our new furniture selection!!! We were very indecisive and even unsure of what rooms we needed furniture in. Kadie demonstrated patience as we literally walked the entire store 5 times or so, lol. She was very knowledgeable and answers all our questions. Thank you, Kadie for being so phenomenal!

We had the pleasure of working with Kadie! She was very knowledgeable in the different furniture pieces we looked at, including the difference in fabrics and leather options available. She allowed us the ability to look around and was there when we needed her. Great experience 🙌

Had a great experience, Tess was very helpful in getting my furniture order sorted. The staff went above expectations in making a great customer experience. It was impressive. And very please with the new furniture! My wife loves it.

Employee Kadie was awesomely helpful with finding all we needed. I rate her service 10/10

Went in looking for a sofa, was immediately greeted, the sales rep Tess was amazing! She explained all our options thoroughly, and we left feeling very confident and excited in our decision 😀

Alejandro did a great job finding us the perfect living room set for our home! He was very kind and I would definitely recommend him if you go to Ashley Furniture in Meridian!

Tess was amazing. Great customer service, walked us through everything and we had an overall wonderful experience! We appreciated her patience while I decided on which dining room set I wanted. Thanks Tess!

I have never been to this store and from the moment I walked in I was welcomed by Tess. She was very knowledgeable and told me the layout of the store so I would know what I was looking for. She walked me through step by step and gave me the run down of how I could save the most money. I purchased a bedroom set and I will definitely be back to buy more. Thank you Tess for the great experience.

We had a great time at the store. Everyone was so friendly and the lady that helped us was amazing!

Ashley Homestore staffs are really kind and nice!

Michael Lopez is a really good and informative salesman. No pressure, good info!

TESS was very enthusiastic and helpful. All our needs were met and I couldn't be more happy with the service received.

Alejandro was very knowledgeable and extremely helpful. He remained friendly and patient even when I changed my mind 50 times haha. Great experience at Ashley with Alejandro.

A great sales rep. Richard was patient with me. Very detail oriented Thank you.

Toni was super helpful and allowed us time to look at everything we needed before coming over to us (which was super nice)! She then helped us with our table purchase and even went above and beyond trying to help us find other items for our home. She was so sweet and insightful! If you’re going over to Ashley I’d recommend finding Toni to help with your purchase!

Toni Reardon was great helping us with our new table. We love Ashley. They take good care of their customers and don't push when you say no.

Brett is the best, very informative and personable, answered all my questions. Thank you so much for your help.

Quick easy transaction. Everything explained well! thank you Tess and Justin

I was met immediately by Tess who was amazing and very helpful. I didn’t feel pressured to buy and had all of my questions answered. Thanks Tess!

Glendi was so helpful and patient with us as we looked for the perfect couch. She was very helpful and knowledgeable. We highly recommend her and Ashley Furniture.

We recently moved to Idaho and needed to furnish all rooms in our new home. We went to the Ashley Furniture Store in Meridian and met the most lovely lady named Glendi. She was amazing! She helped us coordinate four rooms of furniture that was gorgeous and functional. Her expertise in her field was so helpful in making sure the Furniture complimented each other as well as fit within the room space necessary. Glendi spent several hours with us and during this time she was so patient and kind. We appreciate her so much and will be back in the near future to finish completing the furnishing of our new home. Thank you so much Glendi.

Alejandro did a great job assisting us finding a new bedroom set and additional furniture. He was very polite, respectful and professional! Update to my review from 3/16 Todays date 4/13 In the past, I ordered furniture from Ashley furniture and was never told that items were out of stock. Meaning there was no delivery date. I mentioned that to the employee who helped me on 3/16. I was assured everything in our bedroom set would arrive in 4 to 6 weeks. The only thing that was delayed was my bedframe. It’s been 4 weeks and my entire bedroom set is set to deliver May 6 now.. and my bed frame into June. I have already called to cancel on my mattress since we are having to go buy from another store so we have something to sleep on in the meantime (we haven’t had one 4 weeks already). Very disappointed that the employee assured us it was 4-6 weeks on everything BUT the bedframe. Justin at the store has been helpful Trying to expedite the order, but had no luck. Will update my review when/if the rest of my furniture comes. Update to my review from 4/13 Called last week and was told all my delivery dates pushed back again to END of May & early June for bedframe but that it’s still “out of stock so it can change” I asked to speak to a supervisor on the customer care line and some miraculous way they were able to deliver my dresser with mirror & night stands yesterday 4/29. Not sure how the person before her got a end of May delivery date for those items but once I asked to speak to a supervisor she was able to get it to me a few days later. Still no bedframe or a date that they can confirm it’ll be in the warehouse. Will update once I receive my bedframe or am told another delay. Very disappointed in this entire situation.

I had a wonderful experience at Ashley Furniture in Meridian! I got to take my time and decide exactly what I wanted and needed. No pressure or pushy sales people. No waiting weeks for delivery either. Charl was personable and helpful. I will shop there again!

Wonderful service!

We had a wonderful time shopping at Ashley furniture. Bryan Otto made us feel very welcome, he came and checked on us couple of times to see if we needed help. He definitely goes above with customer service. Bryan thank you so much for all your service, you are a big asset to the company.

Charl was a wonderful saleswoman and helped as much as possible making the process easy and painless. Two thumbs up as she navigated all the little problems and pains. The furniture looks great!

Tess is amazing!! I was coming to look after weeks of trying to find the perfect set for my room and she was patient and very knowledgeable. Helped me find the perfect bed set and I am soooo excited. (:

(Translated by Google) Excellent, very friendly and pleasant. The person who served us was named Otto. (Original) Excelente, muy amable y agradable. Quien nos atendió se llama Otto

Tess was incredible! Even thought we couldn’t find what we needed, she was sweet and attentive enough to sit down and search for what we needed. Great customer service!!!

Wonderful experience!

Tess was very knowledgeable and helpful and gave us a great deal. Thank you

Glendi helped us look at couches and tables. She was extremely helpful and knowledgeable on the products on the show room floor. She pointed out their clearance and brand new models. Wasn’t pushy either way, which I find to be extremely favorable when shopping. I liked that Ashley Furniture had modular couches meaning we could choose the middle seating. We were able to buy a couch that suits our needs, instead of a 3 seat couch we got a 4 piece that has all power seats. I’ll update on quality and delivery, but for now the shopping experience was a 10/10 would recommend

Don't end up working with the manager name "Mike". Furnitures and the sales team were good and polite. But this person came to me to finalize a deal and was rude and horrible in treating customers. He asked what it takes to get my buying and while explaining he was rude and said the best deal he can do is $0 down from what salesman offered. There is no reason to have the title manager when they don't know to address customer. About to finalize a deal but the way he spoke I ended up not buying it. Hope the Ashley team addresses this kind of behavior! Also before you go to the store read the "1" star reviews. Don't fall for all the 5 star reviews -

We had the pleasure of working with Michael L. during our recent visit, and we were beyond impressed with the level of service we received. From the moment we walked in, Michael greeted is with a friendly smile and made us feel at comfortable and welcome. He was incredibly attentive and took the time to listen to us. He walked us through all our options, explaining the features and benefits of each item, and never once made us feel rushed. Michael showed dedication to making sure we were completely satisfied with our purchase. His professionalism and positive attitude made all the difference, and we will certainly be returning because of the outstanding experience he provided. Thanks Michael!!

Michael was absolutely amazing! He was so helpful and informative. 10 out of 10 recommend! Thank you!!!

Kadie was very helpful and friendly and professional and made purchasing a sofa simple.

Alex Valle was very professional, took take of everything in a timely manner. Provided a great furniture Buying experience!

The delivery people were amazing! I couldn't be there for the delivery but they kept me informed every step of the way. Thank you!

Sales Review for Jet – Ashley Furniture Store I recently had the pleasure of working with Jet at Ashley Furniture, and I couldn’t be more satisfied with the experience. From the moment I walked into the store, he greeted me warmly and took the time to understand exactly what I was looking for. I was in the market for a complete bed set and a mattress, and Jet provided expert guidance throughout the process. He showcased a variety of options, explaining the differences in quality, comfort, and pricing without any pressure. He was incredibly knowledgeable about the products, helping me find the perfect match for my needs and budget. What stood out the most was Jet’s professionalism and attention to detail. He made sure I was aware of all promotions and financing options, making the purchase process seamless and stress-free. The transaction was handled efficiently, and I appreciated the follow-up to ensure everything was delivered on time and to my satisfaction. Thanks to Jet, I now have a beautiful, high-quality bedroom set and a comfortable mattress that I absolutely love. I highly recommend him to anyone looking for exceptional service and a smooth shopping experience at Ashley Furniture! **Rating: ⭐⭐⭐⭐⭐**

Richard was awesome! He helped us buy our dream couches! Nice working with him and Ashleys Furniture! 👍🏻

Mike and Brett took the time with my wife and myself to make sure they addressed our needs. As a salesman it was great to be treated like a customer which unfortunately in this world that doesn’t happen that often.

The bedroom suite we purchased is really nice. However, the “$399.00 white glove delivery service” is a joke. When the delivery guys were done and gone, I had to pick up the pieces of furniture wrapping and cardboard left from the bedroom to the front door. The delivery guys just walked right passed the mess and were gone. Dear Ashley Furniture - Please train your delivery folks on how to actually provide “white glove delivery service”. The salesman was pretty spot on and provided fast service as we were on a time limit that day while shopping.

Great experience, great service, great prices.

Me and my husband we purchased a living room set from Ashley and Richard The person who helped us he was very nice friendly and professional

Got us in and helped us find what we were looking for. Friendly service staff.

Very friendly salesman. Went out of his way to help us find the exact dinette set.

(Translated by Google) I had a very good experience, they treated me and advised me in the best way. I recommend the place and the advisor "Benjamin" is a great person with incredible human quality and is interested in helping you find what you are looking for, providing many options depending on your budget; I was very satisfied with the purchase👍 (Original) Tuve una experiencia muy buena me atendieron y me asesoraron de la mejor manera. recomiendo el lugar y a el asesor "Benjamin"es una gran persona con una calidad humana increíble y se interesa en que uno encuentre lo q busca brindando muchas opciones según el presupuesto; quedé muy satisfecho con la compra👍

Had a very easy transaction with sales associate, Jet. He was enthusiastic and willing to check all possibilities for my requirements.

Wonderful experience from the moment we stepped through the door. Charl greeted us as soon as we walked in and helped us every step of the way to find the perfect mattress for us. Extremely grateful for her help and her fantasic attitude!

TERRIBLE SERVICE. I worked with Justin who was really rude. They gave us a price and then we came back the next day and they wouldn’t give us the same price. I haven’t been to a store to buy furniture and ever came across someone so rude. It was hugely disappointing considering we were going to spend 3k. Prefer DeMeyer nearby with better prices and better service.

Bryan Otto was fantastic to work with! Very knowledgeable and personable. Thank you Bryan!

Otto was great to deal with. Very knowledgeable and knew everything about the prices we were interested in! Thank you Otto!

First time buying at Ashley F Bryan O. in sales was very informative on our purchase of an adjustable bed and mattress.Folks are friendly at Ashley and highly recommend their team. Thx Larry & Claudia

Had a great experience with Richard. He was a terrific salesman. Very informative

Bryan is the best! Thank you!

We had Tess help us on a new couch purchase, we couldn’t be happier!

Toni is the sweetest and found the best options for us. Knew exactly what we needed when we walked in the door. I would highly recommend her and would love to work with her again in the future.

Jet was amazing to work with and made the experience quick and easy.

Dollar wise , my purchase was a lot but the service I received was top notch. Thank you Toni for going the extra mile for my small purchase.

Justin, now the sales manager was greats when we purchased in December 24, he was our sales guy and was great to work with. Went to the store today due to some issues on my order delivery and he was quick to spot the issue on their end. We did end up ordering one more counter stool and he gave the sale to Tess and she was easy to work with, straightforward and bubbly.

We bought a mattress from Tess and she was so helpful and great to work with! She made the experience quick and easy.

Beautiful showroom with friendly and welcoming staff. Jet was very knowledgable, patient, and transparent!

Super pleased with our experience! Jet helped us out with purchasing our new couches and living room accessories. Super helpful, didn’t feel pressured for a quick sale or anything like that.

Great service!

My husband and I recently purchased a bedroom set at Ashley. Our sales person, Charl, greeted us and pointed us out their bedroom sets. She made herself available for questions, but didn’t hover. She was very helpful and patient with us. When it came time to pick up our bedroom set, we never got confirmation that it was in the warehouse and we tried to call the number and couldn’t get any answers. Charl had given us her personal phone number so I was able to text her to make sure items were in stock before we went to the warehouse. Truly above and beyond service.

Bryan helped me find a new sectional for my apartment and did absolutely wonderfully! He was super nice and helpful, answering all my questions. Removed a star because the delivery is absolutely horrendous, they tell you a super early time and then continue pushing the time back. They eventually called and told me they couldn't deliver today, but by then my entire day was taken waiting for people to arrive.

Kadie made our purchase a breeze, she answered all questions, wasn't pushy and made sure everything was good to go. Justin was also very helpful. Highly recommend both.

Glendi did a wonderful job. She was honest, helpful, and upfront about pricing and availability.

Brett and Mike are amazing! Couldn’t be happier with this transaction.

Working with Cheryl was a really good experience.

We had a great experience with a quartet of experts helping us! Richard escorted around - showing us options, Justin processed the discounts, Christine helped with the clearance items, and Erin helped load up my truck. We bought complete living room and dining room sets, extra swivel chairs for a family room and some night stands for a bedroom. The furnature quality is fantastic and the extended president-day sale was the kicker that made the overall experience amazing! Thank you Team Ashley!

Went in to purchase a couch and received wonderful customer service and assistance. Toni helped us out with this process and was so patient and helpful with all of our back and forth on items and questions! Would definitely recommend for any furniture needs you have.

We had a poor experience with Ashley. My wife and I have bought new furniture from various stores in the Valley the past 5 years and Ashley has been the worst experience. This is coming from someone who understands all furniture stores have operating/CS issues. Issues with other stores were handled more professionally and with better communication/CS. There are multiple complaints to share, but one I hope they take from this is updating their national phone operating system—it seems to be cheap or simply still from the early 2000’s and is a TERRIBLE experience that can only make all callers mad by the time they reach a rep, if they can even reach one. The system doesn’t allow typing, and voice controls do not understand what you’re saying. Worst part is how after 1-2 misunderstandings when speaking to operator (even with clear/concise speaking) system will “thank you” and ask to call again. WORST PHONE SYSTEM IN THE 21st CENTURY. Other complaints include: attitude from reps at Meridian location; 3+ months to receive product; damaged product arriving not only at first delivery, but 2nd and 3rd deliveries; after being put on hold for 10 minutes by rep, they hang up (this is all after everything I mention above); etc. Moral of story, I say go to Scandinavia or RC Willy over Ashley.

My issue has been resolved and I am incredibly happy

We had a wonderful experience with Kadie and Justin at the Meridian location. Wonderful customer service, couldn’t have asked for more! They need a raise!

Bryan Otto did a great job with our new furniture!!

Bryan Otto was amazing and helpful! Great prices and great service

Jason and Katie were very helpful and pleasant. .

I’ve not shopped at Ashley before so maybe this is just how it is but, we went looking for some throw pillows. We found a couple we liked and went to check out. The checkout process was frustrating. Waiting for one of many representatives to acknowledge us and help us out. We were then told we couldn’t take the pillows with us, we would have to order them and were told they wouldn’t arrive for 6-8 weeks. Meanwhile the store had at least 20 of the pillows we wanted in store, including five all stocked on a shelf. So we had to give our shipping information, then walk to the back of the store to a credit card reader. Then walk back to the front of the store to get a receipt. Whole process seemed archaic and I’m not a fan of the shopping only. Large items I can understand but, pillows? Not to mention as we were walking out, the couple next to us were leaving with a pillow in hand… hmmm that’s a bit odd.

Tess was awesome. Hit all the points with a smile

Very good Tess was great. I hope everything goes as scheduled with my delivery. Thanks, Buck

Katie and Justin were a great team. They were very knowledgeable and helped us find the perfect sectional for our family! We will be back again!!!!

Found what we were looking for and Tess who helped us was awesome! Very friendly and approachable.

“Otto” our salesperson took really good care of us! Positive buying experience…..Otto took the time to review the features of our new sofa and explained the extended warranty well. Will visit Ashley again and always ask for OTTO!

Brett was fantastic to work with. He could tell that I knew exactly what I wanted, so he never pressured me into getting more than I needed, while still maintaining a helpful presence. Justin also came around every once in a while, and it was refreshing to feel a more laid back approach that made it feel like we've all been friends before. Thanks, Brett and Justin for such a great experience!

Glendi was helpful made the process quick and easy!

Glendi,was very professional. I'm really satisfied with her how she do the business.

We went in looking for a rocking recliner. Tess was the person they helped us. She is very friendly and fun to work with. Made our experience so easy. Not pushy at all.

Great experience with a well informed staff member. Found exactly what I was looking for.

Michael was awesome salesperson. Thank you for the help!

Tesa was very helpful, friendly, and knowledgeable!

Glendi was fast, efficient, informative, and helpful. Thank you so much!

Customer service is terible, the staff is cold and not helpful. When we asked return policy for the coffee table, his reply was “there isn’t one” and that’s it. No more explaination. Feel like we were not welcomed

Toni was very helpful! She was friendly and knew the products very well ! A great shopping experience !

I feel like they have the same things as everyone else, just a little more expensive. Sales reps are always nice.

I came in to get a new bed and Brett was awesome! He helped us pick a bed in our price point and comfort level quickly at the end of a long moving day. Excellent customer service!

Brett was very helpful and found us a wonderful mattress quickly!

Great job. Richard was very knowledgeable and made it a great experience.

Richard was amazing. He helped me buy my first couch. Love Ashley Store!

By far the worst customer service experience we’ve ever had. Took 3 months and 8 visits to our house to deliver our furniture that was supposed to take 1 month and 1 trip. We got overcharged on what we were quoted and they won’t adjust the price.

Tess was very friendly and helpful.

Great deals, friendly helpful staff.

Kadie took care of us and was patient. She went above and beyond.

We had a wonderful time shopping for our couch and chair. Bryan Otto made us feel very welcome and was so patient! He definitely goes above with customer service. Bryan thank you so much, we can't wait to have our new furniture and will definitely tell everyone about your store and WILL come back again!

Bryan Otto was magnificently courteous and professional. He deserves a raise.

Richard the sales guy that helped me out was fantastic easy peasy got everything I needed I'm happy

She was good.

Everything went well

Kadie was so helpful in my quest for a new mattress. She asked questions and listened to my response. I am looking forward to an excellent sleep experience once my mattress is delivered.

Very nice staff. Not very clear in communicating sales, pricing, etc.

Good selection and service was attentive

First time to shop at Ashley Furniture. Kadie Kellie did a fantastic job at helping us . My husband and I will be back soon! Thank you.

Tess was amazing! She helped us around the store and even helped us find what we were looking for in the clearance section! Saved us 50%! The showroom is beautiful and clean. Highly recommend the Meridian store.

Tess was very knowledgeable about the furniture we chose. She was new and admitted it but still took great care of us.

Kadie Keller was excellent. Super nice too!

Helpful and fair prices!

Very pleasant shopping experience!! JD was extremely helpful with a pleasant personality.

Great experience. Tess was extremely helpful and knowledgeable. I would definitely buy from her again. Helped me color match and figure out what would look the best in my space. Spent a lot of time making sure I had what I needed and would work the best.

Tess and Michael were wonderful to work with. Super happy with quality and pricing.

Jet provided excellent customer service!! I give him 5 stars! Helped me find my perfect recliner!!!!

Jet was amazing helped me find my dream bed with my husband. He has great style and smile. JET IS A DIVA!!!!

Jet provided excellent customer service! I am definitely going to purchase furniture from him.

Jet was amazing and very kind. He helped my dream bed and pillow. He is a diva.

Alejandro Valle is amazing! So happy with my experience at Ashley Meridian. Will definitely be back for his help when I'm ready to purchase a couch and dining furniture.

Jett is an awesome sales person! Thank you for having exactly what we need!

Richard was extremely helpful kind and patient with us.

Tess was amazing in her help! She was always there but not helicopter and very nice and easy to work with!

Great customer service.

Toni was fantastic! Super helpful in figuring out what we needed. Great experience

Alejandro was especially helpful and attentive. Great experience.

Jet was warm, approachable and knowlegable. He asked us what we wanted, knew his inventory and was not overly sales persistent. It took about 15 minutes to make our decision. The sales process was fast & efficient. Jet was a delight to work with.

This was our first purchase from Ashley, but likely won't be the last. We have been looking at adding a modular couch to our bonus room for some time now and finally found the one we have been looking for! High quality product and exactly what we have been looking for and at a competitive price. Appreciate the 5 year warranty and the performance fabric, and all machine washable? Even better. Toni was very helpful, had all the answers we needed but wasn't pushy, was willing to let us take our time, think about what we needed and walked us through the entire process. We appreciate her kindness and help.

In a Bind and needed a couch fast! The staff was very friendly and knowledgeable. Got us exactly what we needed at a great price. We love it.

Great service!!

Toni R. Sales representative at Ashely Furniture Store on Fairview and Eagle Boise, was very professional and wonderful when we came in to purchase a dinner room table. She also encouraged her manager to work with us in obtaining a great price on the table.

Jet was awesome! Great buying experience.

Jet was very very helpful and kind. Very informative about different items we looked at in the store. Thanks.

Tess helped us out and saved us a lot of money!

Tess is amazing and was so patient with us! Thanks for being awesome!

Richard was great. Fantastic personality. Very informative on my purchases. Would highly recommend him to friends and family.

Tess! Tess! Tess! She's the bestest! Thank you so much for taking care of us.

Jet was absolutely great. So patient and helpful. Will refer all my friends and family!

Toni was absolutely amazing! She was so helpful with comparing different items, sizing and measurements, and she really went above and beyond to help me find exactly what I want! :)

My husband and I were looking for a sofa sleeper and dining room buffet. The salesperson met us at the door and showed us exactly what we were looking for. Due to a special sale we got both items at a good price. We had a very good experience shopping at Ashley.

Glendi was awesome! Explained things very well.

Glendi was fabulous and a joy to work with. We are very happy with our new purchase! Thank you!

Great experience

Alejandro was great, painless purchase process.

Great customer service! Walked in and was able to get exactly what I needed and wanted.

Jet was amazing! He went above and beyond and made sure that our new couch was the perfect fit for our space! We appreciated the attention to detail, customer service was top notch!

Great service by Jet.

5 Stars I had a fantastic experience at the Ashley Store in Boise today! Kadie was our sales representative, and she was absolutely wonderful—friendly, knowledgeable, and attentive. We also appreciated the support from Mike, the GM, and Justin, who all worked together to help us find a great deal on a new living room set. We ended up purchasing a leather couch, love seat, and a couple of accent chairs, and we couldn’t be happier with our choices. The entire team made the process seamless from start to finish. If you’re looking for high-quality furniture or just need some fresh ideas, we highly recommend paying them a visit!

Raymond is a great salesperson. He answered all of our questions, and made our purchase as easy and painless as possible.

Jet is a great person very informative

Jet was AWESOME!! Extremely helpful and knowledgeable!!

Jet was very helpful in helping us select furniture to go into our newly purchased home. He was very knowledgeable and allowed us to explore the store at our own pace yet readily available for questions when we had them.

Update as of 2/18 - Unbelievable! Per the request in Ashley Furniture’s response to my review, I sent an email documenting everything. It’s been over a week and I haven’t heard back from anyone or gotten my refund. Avoid Ashley Furniture – A Nightmare Experience I regret ever shopping at Ashley Furniture. If you want quality service, go to RC Willey instead. I purchased a $5,000 bedroom set from the Meridian store on 12/30/24, including a pricey warranty and delivery. The first delivery (1/10) was a disaster—rude subcontractors refused to bring my bed frame upstairs properly, argued with me, and ultimately failed. I was ready to cancel, but the store manager, Mike, apologized and promised a $400 refund plus a new delivery team. The second delivery (1/17) by actual Ashley employees was flawless—they got everything upstairs in 45 minutes with no issues. However, my $400 refund never came, and when my backordered chest of drawers was set to arrive (2/8), I realized Mike had ghosted me. After multiple ignored messages, I decided to cancel the remaining order and request my refund ($800 total). Despite confirming my cancellation, Ashley still sent the same rude subcontractors to deliver the chest. I refused it, and the warehouse acted like they had no record of my cancellation. Now, I’m stuck waiting for my refund, unsure if I’ll ever get it. Bottom line: Terrible customer service, incompetent delivery teams, and empty refund promises. Skip Ashley Furniture.

Store experience was good. The call center was annoying. I can see delivery guy contacting the day before for instructions. But the hassle of text and calls was a different story. Any further contact other then the delivery guy and I will cancel my purchase

Bryan helped us with our mattress decisions and made life so much easier. Thank you Bryan! Great place to go for wonderful help and service

Very helpful… called ahead and Richard helped finish the paperwork and our bed frame will be here in no time…

Very friendly and supportive staff. Kadie was a great salesperson!

Richard was very friendly and no pressure was put on us. If you go in the store, ask for Richard! Super personable

Richard was very knowledgeable and helpful and had terrific customer service skills. Very polite and friendly. Made me feel at home and easy during the buying process as well.

Toni was very polite and professional, loved dealing with her on her imput to help us find what we wanted

Fantastic service. Thanks Brett and Tess

Tess our sales rep was awesome. She answered all of questions and worked very hard for our discounts. She is a great asset to the company.

Jet was absolutely fantastic. His personability and authenticity made the entire experience truly exceptional. I will be back to give him my business again. 100/10 customer service.

I ordered a sectional early in January and wanted it delivered January 31st. They called and told me it won't arrive until Feb 21st! I asked if it would be faster if we picked it up instead of having it delivered, they said yes. They said that it would be arriving the following week and we could pick it up. I called that morning of pick up and they told me only 1 part of the sectional is there and the other one is in back order until end of March! I cancelled my order- DO NOT BUY FROM HERE!

Jet and Justin were very helpful and went above and beyond to help us find the right mattress and get us approved for higher credit !!! Definitely will be coming back to them for more furniture!! Thanks guys! Ask for Jet and Justin!

Tess helped me out so much, provided me with good information and helped me make a decision on a new bed frame. Very sweet and lots of patience.

Tess is awesome! She helped me find the perfect blanket, showed me so many options and was so patient with me!

Tess was amazing! Very knowledgeable and helpful. Highly recommend!

Alejandro was great to work with! We appreciate all the help!!

Alejandro was super helpful. He was very knowledgeable. The process was quick and easy! Highly recommend using him for any of your furniture needs

Absolutely amazing jet was a 10/10 helper amazing positive attitude loved my experience!

I went here last weekend because I am on the market for new furniture for my teenage daughters room. I was on their website and seen the have 0% if you get approved for a CC and I got approved! I start shopping online and I realize there is a store close to home. I saw some dressers and wanted to go and look at the dimensions in person. I walk into the store, and it's not busy. I notice a few workers huddled up in a meeting and I'm walking around the store hoping someone would acknowledge me cause I have some questions and I am ready to purchase. No one greets me. I was in the store alone for 15-20 min and no help was offered. I walked out cancelled my CC and will not be going back. Thanks Ashley!

Matthew was our salesman and was wonderful. The sales manager that assisted with our purchase along with Matthew was great as well. We will definitely be back

Love their clearance area! Jet, Justin, and Glendi were awesome and super fun to work with!

Ordered 2 dressers, 2 night stands and 2 queen size beds on 11/25/24. First delivery on 12/19 I received 2 damaged items and the foundation’s for the beds were not delivered. Received replacement items 2weeks later but still no foundations. Was supposed to receive both foundations mid January but was canceled the day before because they were damaged. Again on 1/22/25 but was canceled again. Now it is supposed to be 2/4/25. Also, your customer service is in the Philippine were English is NOT their first language. Very frustrating to talk to them and finally figuring out, they don’t know anything. I hope I get my foundations soon.

Charl was absolutely amazing! She made the process of buying some furniture for our new home easy and comfortable. We will definitely be back to buy more thanks to her kindness and helpfulness.

GLENDI was absolutely amazing. Helped with everything

Tess was very helpful and knowledgeable. She was a wonderful sales woman. Thanks for all your help!!

Richard was amazing. Worked at my pace and was very low pressure. Worked well with his manager, Mike to help me get the most bang for my buck. I will make my future purchases with Richard.

I’d give them a big fat zero if I could. It may cost a little more or maybe a little less but my advice, for Idaho…. GO TO RC WILEY. Customer service is so much better. They actually call you when your furniture arrives at the warehouse for pickup. If for any reason you need to call them, they are on it with your info. I’ve never had to give all of mine and my wife’s info for “verification” just to be told that I’m wrong. 4 TIMES! I said once that I wouldn’t buy from them again. I should’ve listened to my past self. Shame on me I suppose.

Wonderful and easy shopping experience ! Kadie was able to answer all of our questions and was extremely patient with our three kids through the process of purchasing our new sofa. Thank you Kadie!

If I could leave less than a star I would. Ordered a couch at the beginning of January. Was told it would be delivered January 15th. Which they then pushed back to FEBRUARY (over a month past the order date). Called their customer service (who don't speak english btw) SEVERAL times, to which they said that they will get back to me within 24 hours, which never happened. FINALLY was told that it would be delivered the 25th (today). The delivery drivers didn't speak English, and when I realized they brought half of what i ordered, I told them that I didn't have a desire to have half a couch, and to take it back. He then proceeded to argue with me about what I ordered. This entire process has been a NIGHTMARE!!!!! You have 7 days to refund my money starting now, if not I will take legal action. Have the day you deserve.

Jet was professional and thorough! Made the process very easy and was patient with us while we figured out what exactly we were looking for.

We had a wonderful experience with Justin today. We were able to find everything we needed. He was readily available to assist us and answer our questions, while also allowing us the space to browse. He was knowledgeable about the fabrics and explained everything clearly and efficiently. My four children were also with me, and he was very accommodating to their presence.

Love this furniture store, I would like to get one of everything, but my wife and I are going to settle on a very nice coffee table. Richard helped my wife and I find a very nice piece of furniture and we appreciate all the help. Richard was very cordial and professional. We appreciate that. JS

Tess is one of the most friendly and fantastic sales people I’ve ever met! She is kind and courteous and pays close attention to her customers and their needs and desires. Tess is amazing at making suggestions if there are concerns about your furniture, whether it’s something you’re looking at purchasing or an issue with your existing furniture. She is extremely helpful and informative with everything on the Ashley floor and is happy to see all of her customers again and again. I have made many appointments with Tess and I will absolutely be seeing her again, thank you Tess!

Justin was very friendly and helped us get another section for a couch.

Tess was amazing!! :)

Terrible customer service. Will never buy from here again.

Absolutely terrible customer service and experience. We bought a couch from Ashley Furniture in Meridian at the beginning of January. Paid extra for hassle free, fast shipping. Received an email saying it would be delayed until February. Between my husband and I, we called 6 different times asking why the delivery was delayed and telling them that just wouldn’t work. Each time we were told “you’ll hear back from us in 24 hours with an answer.” Never heard anything back. Called back a 7th time asking for some kind of compensation or refund. We were told “you’ll hear back from a manager in 48 hours”. At this point we have no idea when we’ll be receiving our couch and no answers. We will never buy furniture here again.

We worked with Jet and he was great on filling our needs. Didn’t feel any pressure and he was excellent at staying around our budget.

Justin was Excellent, professional and very well informed

Jet is very helpfull no pressure sale rep. Much appreciated!!!!!!

I'm so happy with my furniture purchase and the service I received from Tess throughout the entire selection, purchase and delivery process.

If you go to Ashley furniture in Meridian ask for Jet Dones! He sold me a sleeper sofa and sectional and was always looking for ways to help it fit in my budget and even went the extra mile for protection discount. He always had my best interest throughout the transaction.

Justin Johnson was amazing and very informative.

We had such a great experience with this location! Tess was so helpful and wasn’t pushy at all! She helped us find and configure a couch for our loft and we also ended up finding a few more pieces for our home. She was so patient with us we looked around and when we came in the next day to purchase everything it was all ready to go & so quick! Highly recommend getting your furniture here!

Tess all the way! An angel of a salesperson!

Matt took excellent care of us! Will buy again!

Gail broker was amazing and took time to explain everything I needed

Nice staff.

Matt and Jet here at Ashley were the best! Made everything easy and simple!!

Kadie was very helpful!

Richard was amazing to work with! He was super helpful and did not pressure us by any means. Would go back and use him again.

Jet was awesome, showed me all of my options after I told him what I was looking for! Didn’t waste my time with options that didn’t fit my needs. And kept me ALMOST within my budget😆 Seriously great.

Bought a table, I did have a customer service representative who was able to answer some questions but ultimately had to wait for a manager to complete the sale. Table was to be available on 12/28, then 1/3 then a call in broken english saying 1/8. Then a call from the store on 1/4 saying it was ready, it wasn't. I'll let you know if/when I ever get it. Update: was able to pick it up after some back and forth. slow process for pick up at the depot but everyone was nice and helpful.

I ordered a bedroom set from you a few months ago. I received a call saying that you would have to either split my delivery or just hold on to what you had ready until everything could be delivered at once ( I chose the second option) Then you no longer had anything that was set aside for my order. Which means you gave it to someone else or you lied and never had anything ready. Going back and forth with people over the phone I have had to reschedule like 6 separate times now. I've had to get my "Premium" Delivery fee refunded already by going in person back to the store across town for it. It's been very frustrating because I've already taken off multiple days from work to be home for these deliveries. Is there any other way I can be compensated for this? I emailed multiple times as well but nobody wants to respond to me. Maybe someone will respond here Edit: This solutions email either does not work or everyone is incompetent or lazy DO NOT DO BUSINESS WITH ASHLEY FURNITURE! WHY IS THIS SO DIFFICULT!

Jet was great to work with! He was knowledgeable and SUPER nice and funny!! We will definitely be coming back to see him when we need more furniture.

Tess is amazing!

Richard was a great help. He showed us different options. Very helpful definitely would recommend asking for him.

I have tried to give my business to this Ashley Furniture location several times, and I don’t know why I keep trying because nothing ever changes. I would much rather make the drive to Nampa or even the Twin Falls store to make sure I get 1) better customer service and 2) better prices. Each time I’ve visited this store with the sole intent of leaving the store with a purchase, I haven’t been greeted nor spoken to AT ALL unless I directly approach the employees, who can hardly look my way when I walk up to them because they’re too busy having a personal conversation. Even when I’ve called to place an order, the employee was rude, unprofessional, and not helpful in any way. So glad I gave my business to the Nampa store instead!

Great help from Kadie, Justin, and Drew in finding us a new mattress and bedroom set. Very knowledgeable and fun to work with!

Robert was awesome to work with!!

I have been shopping at Ashley Furniture for the last 15 years and have always had good experiences and received quality furniture. However, my recent experience has been extremely disappointing. I recently purchased a $3,000 sectional for my new home because my first Ashley couch had been my favorite. Due to allergy concerns, I specifically asked the salesperson if any part of the couch contained feathers. I was assured it did not, so I went ahead with the purchase. However, when the sectional arrived, I discovered the pillows were filled with duck feathers. I contacted the manager, Mike, who initially said he would try to help. I even researched the most cost-effective replacement pillow inserts, which were under $200. When I followed up, Mike informed me they couldn’t do anything to resolve the issue because the pillows were “free” with the sectional and didn’t come with a warranty. He also claimed duck feathers are hypoallergenic, which is inaccurate—many people, myself included, can have allergic reactions to them. I explained how much I enjoy shopping at Ashley, I recently bought a desk from them as well. I also made it clear that if they couldn’t help cover the cost of replacing the pillow inserts, I would no longer shop with them. Unfortunately, Mike said he understood but stood by their refusal to help. This experience has been incredibly frustrating, especially considering how much I’ve spent at Ashley over the years and how loyal I’ve been as a customer. I expected better customer service and support, especially for a long-time customer like me. This experience has left me with no choice but to take my business elsewhere.

Walked in today not sure if I would find anything I liked within my limited price range; I was pleasantly surprised! Katie was super helpful and working with me to get what I wanted! Mike, the manager, was great, too, working with us to get me a great deal! Great job, guys!

Glendie and Jet were awesome! Great experience, I’ll definitely be coming back in the future!

Absolutely horrible after sale experience. DO NOT BUY from them. If you have any issues, you will never get a hold of a live person from the store. We ordered a couch that was delayed 3 times. They kept making different excuses. First it was back ordered then it was a delivery conflict. If you like talking to AI then be sure to call them. I will never buy from this company again.

Jet was awesome. Super friendly and passionate about what he does. Very knowledgeable as well. Did not feel like I was being forced to buy anything, but did feel like I was being guided to make the correct decision to meet my needs.

Kadie was very helpful- let us look around and pick what we liked without being pushy. Thank you for helping us find the right couch for us!!

Repeat customer! They are not pushy and the manager is awesome, very happy with the coffee table set we got.

Kadie was very friendly, helpful, and informative on the kitchen tables I was searching for. I will definitely ask for her again when shopping for more furniture with Ashley.

Richard is great and deserves a raise..big one.

Jet was amazing to work with. Super helpful and my couch looks great!

Stellar

Kadie did an amazing job.

Jet was amazing when we were buying our mattress! Highly recommend Ashley Home store. Their staff is knowledgeable and friendly. Jet is just the best!

Richard was great! Very helpful, quick purchase. Not pushy.

I will NEVER do business with Ashley or this store ever again. This nightmare started the first part of September when I purchased a bedroom set. Salesman Richard told me that it was on back order and I would receive it in 4-6 weeks. 2 months later mid November, I was notified that part of my shipment was available for delivery but the bed would not be delivered until 12/27. The person on the phone clearly did not care about the delay and was not helpful. I went to the Meridian store and personally talked to the manager and his response was apologetic but that bed was a popular item. He also told me that he had a meeting he had to get to and would call me the next day with an update. He never did. Guess I’m not important enough to rate a call back despite spending close to $6000 for bedroom set and mattress. Now I get a call telling me that they won’t be able to deliver it until January 22. Again the heavily accented person on the phone could care less and they gave me an option to rate the call which for some reason I was disconnected before I could do so Bottom line is Ashley Furniture only cares about the money not customer satisfaction or even follow through. I will go to RC Wiley from now on for my furniture needs. They may be a bit more expensive that Ashley but they care about customer service and follow up 12/17. Received the following reply from Ashley and responded to the email. Of course they didn’t respond to my email. Again just reinforces their lack of customer satisfaction 12/18. Update to my post on 12/17. Ashley responded to my email after I posted yesterday when they again ignored me. All they did was apologize again but didn’t offer to expedite my delivery or even offer a coupon off for any future purchases. They only appear to care about customer satisfaction but don’t do anything to correct the bad behavior. CONSUMER BEWARE!!!!!! I’m done with them

Ordered a brand new couch a month ago. Upon delivery of the couch today, the delivery personnel declined our advise to use the front door instead of the back door even though the front door was much wider. They ended up breaking our new couch and damaging our door frame on our back door because they were determined to use the back door. So now we have half a couch and have no idea when the other half will come in. Very disappointed in the delivery service.

We had a great experience when purchasing a couch! Raymond met us at the door, we explained what we were looking for and lead us straight to it. We liked the shape but that was about it so explained where to look and let us wonder. After about 20 minutes, we had found a couple that we liked and had paused there. He was right with us which was great! After talking sizing, he suggested we remeasure based off of what couch we liked (we were going bigger than planned and needed to space it out at home). We ran home and came back pretty quickly. While we were gone, Raymond had written up the whole deal, knew when everything could be ready and delivered so we didn't have to wait for anything. We were hoping to get the couch before Christmas and it wasn't going to be available until after the new year and he knocked some off the price for the inconvenience. Overall we had an excellent experience, it was quick and painless! Thank you Raymond!

Tess was the best

Tess was amazing, she answered all my questions and helped me anyway she could!

Tess did a great job

Update: emailed them directly and no response. I repeat DO NO NOT BUY FROM ASHLEY! Would never buy from here based on customer service alone. Too much to put into a review that’s not worth my time.

Gail was awesome and helped us with everything we needed and more! Brandon was also a great help 😄

Tess was our salesperson and she helped us find everything we needed and got us some great discounts. Tess was the best!!!

Went to Ashley and we were assisted by Tess. She is an awesome salesperson and the deals were very lucrative. Great experience!

Tess was great!! Furnished my entire how seamlessly.

Gail was awesome!

Read the reviews and take your money elsewhere. I will never purchase another piece of furniture from Ashley Furniture again. We had a sofa delivered and assembled and the delivery crew scratched and damaged our brand new floors we just had installed a month ago. Furthermore, when they slid the couch across the room, they took a chunk out of one of the legs. They FaceTimed their supervisor who took a look at the damage and said, “sorry.” She told me to get a quote from our installer to fix the four planks that were damaged and she would call me the following day. I never heard from her even after waiting a week and Ashley refused to give me the company’s name or contact info which is extremely shady. We reached out to Ashley who said if they don’t make this right we will discount the sofa to compensate and will send a tech out to fix the sofa leg damage. We never heard back from them. We reached out 2 more times and actually got a call back this morning. They offered a measly $50 for the floor damage, which doesn’t even cover the cost of one box of planks let alone the labor cost. God forbid their “third party delivery company” damages anyone else’s home because Ashley only cares about making the sale and nothing after.

We had a wonderful experience here and found the perfect couch for our home! Charl was an awesome sales person, and got us out quick. We had our 15 month old with us and we appreciated her efficiency!

Gail in your Buford Store was so professional and very pleasant to work with. Great Customer Service.

Gail broker is the best!

We had a man named Richard help us out with our sofa. I would definitely recommend him at the Ashley store! He’s so helpful and so much fun to talk to! We got what we wanted thanks to him for helping us out!

Great experience with Jet! He’s very friendly and not pushy. I know there can be issues with Ashley itself, but if you decide to go with Ashley, you’ll be happy with working with Jet on his portion of the process! ETA: dropping down to two stars. Would be zero if not for the amazing in store team (they still get 5 stars for sure). The rest has been a nightmare. Chair was delivered broken, the couch damaged. Tech appointments for the couch repair. Multiple attempts at chair delivery and it was somehow forgotten at the warehouse, despite confirmation the day prior, complete with photos to ensure a “VIP” experience. They never called to reschedule. Hopefully you don’t have a job if you order from Ashley so you have multiple days to sit at home waiting for things to come together. Just a hassle all around. Doesn’t matter how great your in store team is if delivery/repair can’t back it up. Not worth it.

Great first time couch buying experience, Jet was very helpful and friendly. I will be back for sure 👍

Wonderful experience! Ask for Gail!

Salesperson Jet was awesome! I was notified after purchase of a 4 week delay in receiving my items, but Jet and his manager made sure that it was taken care of and was only delayed by a week. The experience picking up items at the warehouse was mid, so might be worth it to spend the $200 for delivery and set up.

Jet is an awesome salesman! Very knowledgeable and friendly.

Jet provided an outstanding shopping experience! From the moment I walked into the store, he was attentive, knowledgeable, and genuinely friendly. He took the time to understand my needs and helped me find the perfect furniture pieces for my home. His expertise and recommendations were spot on, and I never felt pressured or rushed. Jet made the process enjoyable and stress-free, and I couldn’t be happier with my purchase. If you’re looking for excellent service and someone who truly cares about their customers, Jet is the person to see. Highly recommend!

We had a great experience with Jet! He was thorough kind and knowledgeable.

Our sales man Jet was very professional and knowledgeable with no pressure sale's tactics. I will definitely recommend him to friends and family!

I had a fantastic experience at Ashley Furniture, thanks to Kadie and her boss Drew! Kadie exemplified what a sales representative should be—personable, attentive, and genuinely interested in helping us find the perfect furniture. She connected with us on a personal level and worked tirelessly to secure an amazing deal. Drew also played a crucial role in finalizing our purchase, ensuring we received the best possible price. Together, they made our shopping experience enjoyable and stress-free. I highly recommend visiting Ashley Furniture and asking for Kadie; you won't be disappointed!

Richard was great.

The nicest and most helpful staff. Kadie and Drew are amazing!!

Kadie provided great service and knowledgeable. Kind and attentive.

Brett is amazing helped my husband andI , my mom and brother with new furniture for our living room and we will be back great service very kind went above and beyond with our sales we will be back for more. Thank you Brett!!

Jet was absolutely impeccable, second to none! He assisted us in the best ways possible and made our experience smooth as can be. We are truly grateful for his assistance. We’ll surely be back in the future. Thank you the most Jet !

Great service!!

Thank you Jett for helping us find our sofa!

Alejandro rules. Couch slaps. Good stuff

Alejandro was awesome! Helped us through our decision and got us the chairs we wanted! Would use him again! Thanks Alejandro!

Alejandro was awesome? Knowledgeable and efficient.

We had an absolutely great experience. Char greeted us at the door and answered all questions we had. She gave great recommendations and allowed us to pull other cushions to match colors to make sure we really LOVED the couch. She made the Ashley experience a 15/10. Came in looking for our couch & ordered it same day!

Raymond was very helpful and kind. Thank you 😊

Richard was a delight to work with. We were there for about 2 hours looking at bedroom furniture and matress, he didn't rush us and had some good stories.

This has been the worst store and buying experience I’ve ever had. I ordered my couch in August and was promised delivery between September 15-20. Instead, I received only half the order at the end of October. Not only did Ashley’s team damage my home during the delivery, but on two separate occasions, they refused to take back my defective couch, claiming they had no room on the truck. Throughout this ordeal, I received countless false promises, and the store manager—who initially assured me of a great experience to win my business from DeMeyer Furniture—became combative and dismissive. Since August, I’ve had to endure frustrating back-and-forth conversations with Ashley’s customer service, facing one policy roadblock after another. When the large sofa finally arrived in late October, it came with a hole in it. Although they sent photos of a “perfect” replacement, it arrived with poorly finished stitching. Ashley then ordered a brand new back for my couch, which their technician Dan installed on 11/6, but it actually looked worse than before. When I expressed dissatisfaction with the repair, Ashley’s team initially suggested a replacement, but then backtracked, leaving me without any resolution. Even Dan, the repair technician, noted that a replacement was warranted, but Ashley still refused. I feel completely unsupported, especially by the sales manager Mike, who repeatedly told me, “Just get a refund,” instead of helping resolve the problem. For a $3,000 purchase, I expect accurate delivery dates and undamaged furniture—not to mention some level of understanding and accountability. To make matters worse, I was told to wait at home between 3:30-4 p.m. for delivery, only for the team to arrive two hours late with a damaged piece. Now my repaired piece has a nail sticking out of it, and huge cracks in it.

Went in and told them what I wanted, Richard showed me exactly what I asked for. It was a quick and pleasant process for me for purchasing and Richard was a gem to work with. Unfortunately getting the couch delivered has been very unpleasant as I was expecting it on a certain day, getting ready to take that day off to make sure I was here to get it. Upsetting part is, I did not hear from them so I called, only to find out no one told me it was delayed by two weeks, which I would have been very upset because I was about to take the day off. The lack of communication on that part is a little unsettling for wanting to make future purchases, especially when I have to take time off to receive it and there was no communication on their behalf.

Such a great experience!

I had a great experience with Ashley. I ordered some couches and the color did not look good in my house. They were kind enough to let me switch out the color and I was so grateful! The new couches look great!

Loved the shape, function and fabric of the chairs. Waited a few weeks for delivery. They came in with large lumps and divots in the upholstery. Still waiting for my refund! Still looking...the chairs were perfect choice but defective.

I purchased 4 kitchen stools on 10-4. They were delivered within 4 days of the purchase. 2 of the stools were poorly made. I contacted Ashley and they sent someone out within a week to look at them and see if they could be fixed. They could not. Was told I would receive a call as to what could be done. I received a call and was told they would replace them. Had delivery scheduled for the replacements on 10-22. Received a call the day before confirming delivery then received another call later that day saying delivery was cancelled and I wouldn’t get them until 11-5. I would be unable to accept delivery on 11-5 so scheduled for 11-14. Received call confirming 11-5. I called back saying it was supposed to be 11-14. Now they no longer have 11-14 and delivery is set for 11-21(7 weeks after purchase) Absolutely horrible customer service.

Gail and the staff at Ashley‘s were so helpful and Courteous.They gave me the best deal possible for my new bedroom suite and delivered it for free! I am a repeat customer that is very satisfied.

Gail was very helpful and patient with my questions.

Richard is a delight to work with. Thank you for giving us the time to make an informed decision. We will be back.

Gail was great. She knew what was on the showroom floor and quickly figured out what we were looking for

Husband and I visited Ashley Furniture in Buford. Gail was sweet and kind! Highly recommend.

Wonderful! Very nice people and they are patient and give good advice. Gail wink wink

Great customer service.

We’ve had the worst experience with Ashley Furniture in Meridian. We went in to buy a new couch and ottoman. We found a couch we loved on display and we were told there was a matching ottoman we could order but they didn’t have one to show us in person. We trusted the sales person and ordered it too. The ottoman arrived and it was GIANT, OVERSIZED and had I seen it in person I would have never ordered it. When I tried to call the store to ask about the returning the item I could not talk directly to the store. I was forced through a “national call center” where I was met with broken English on the other end. When I asked the person to repeat themselves they rudely sassed me and slowed their speech as if they were talking to a two year old. Eventually the call ended and I was told ALL SALES ARE FINAL. Later that night as I moved the ottoman I flipped it over and saw that the under side was buckling. Now I have an oversized and defective product. I call the number again, after going round and round with the call center I finally ask to “SPEAK TO STORE”. They patched me into the store FINALLY, I speak to a representative and explain to her I have a defective product. Her first response to me was “Well did you refuse the delivery”. Per the policy on my receipt it said I had 72 hours from delivery to report a defective item, so why does it matter if I refused it or not?!?! I called to report within the 72 hour window, the representative told me she would submit a claim and corporate would reach out within 48 by email to ask for proof of damage via pictures. It’s been 5 days and I’ve yet to receive any type of email or follow up from Ashley furniture. I have an oversized and defective ottoman that I paid over $500 for and they are doing nothing to help recover their defective item. I am beyond frustrated and disappointed with their customer service. Do better Ashley Furniture. Next time I will shop with a small local retailer who actually cares about their happy customers. Spare yourself and shop with a local retailer. Big box Ashley will not have your back. Pictures of my defective ottoman…

Shopping for furniture is no easy thing for us. Our salesperson, Kadie, made it more than manageable. Her extensive product knowledge is amazing. Her professionalism, patience and kindness: all above and beyond expectation. She takes pride in her work. She treats others the way that she would like to be treated. The character and integrity she embodies and exhibits in her work…is who she truly is. We are especially thankful for her today. Great work, Kadie! ~L. Daniel with parents, The Fries’s.

My experience at Ashley was very good thanks to Justin for helping us and keep an eye on us during our visit to the store

Gail B. Was very helpful. She's give me suggestion and picking out my furniture thank you so much 💗

Kadie was very helpful and easy to work with!

Quick and easy. Found exactly what I was looking for with Gail's help.

I could write a book. Bottom line, don't do business with them. Everything seems great when you walk in the store, don't expect anything but issues and zero help after the sale is made. Lots of other furniture stores to shop.

Kadie was amazing! We walked all over the store taking measurements and deciding what would work in my space.

Jett was amazing. Got us everything we needed and more. Definitely took care of us!

Gail was a huge help. She helped us get our new couch. Very good customer service!

UPDATE: AFTER waiting 3 weeks for Ashley's 2nd attempt at delivering the correct furniture, they delivered the WRONG ITEM AGAIN! Delivery team said the sales group did not flag my order as correcting a store error which would have made the 2nd delivery faster (wouldn't have mattered given the wrong item was delivered AGAIN). I had to go through the hassle of calling customer service, going to the store again, they shrugged and whispered "Sorry". REALLY? The person re entering my order acted as if I made her day bad. They refunded delivery fee then proceeded to tell me my item was no longer in stock and I have to wait another 3 weeks. WHAT?! They sold my item to someone else. Then I received a call that there is another additional 2 week delay. So i paid for a piece of furniture 3 months ago that I have yet to receive. I received a call from Mike, the manager, but the return number he gave me was just to the same awful customer service line, not him. I'm supposed to get the item today. Lets see if Ashley messes it up a 3rd time. This place is not worth the hassle. There are too many other furniture stores with quality items, less delivery fees that are much more reliable. The furniture is nice, the salesperson was nice during the sale process, they discounted the delivery fee because they have the HIGHEST delivery fees ($199 - $499) of any furniture store in the Treasure Valley (including Demeyer Furniture at $99, RC Willey at $99 and furniture row at $99 and for RC Willey that $99 charge is a one time charge for anything you one want delivered that entire year). After waiting 4 weeks for delivery the wrong color console was delivered. I spoke to customer service, which is HORRIBLE, who got me in touch with the salesperson who said they had the correct console in the warehouse and he would call me the next day with delivery info. I never got a call back so I went to the store where I was told my console would be delivered in a few weeks ( soonest they could). WHAT?! They messed up the order, they have the console in stock yet I'm put in the back of the line for delivery? Whatever happened to "we messed up, we will do whatever it takes to get the correct console to you immediately?" It seems to me, Ashley works hard to get the sale but after the sale, service doesn't matter so much.

Toni and Jet took great care of us. They helped make recommendations, and moved showroom furniture around and measured to make sure an actual set would fit our living room prior to purchasing. Jet was funny and great to work with, and also helped with design ideas and color palettes to stick to. When it came time to buy, Mike also worked with us on final pricing and financing. Only downside is almost 2 month wait to get everything. Great experience though - Thank you!

Great customer service! We even had to alter our order. Thanks, Jet!

So happy with my new couch! Jet helped us out and he was very personable, made the experience less overwhelming. I found the perfect couch that will last me years to come.

Huge shout out to Mike The store manager Thank you for being so kind and caring hard to find that these days I’ll definitely be coming back!

Had a wonderful experience with Richard and Drew - helpful and knowledgeable and very efficient.

Terrible furniture store bad return policy and too expensive ugly furniture

I go in looking for a bedroom set, and I find one July 21st 2024. They were super nice and offered to price match for me with a competitor. That's fantastic!! We get most of our furniture with 0 hassle whatsoever, this is where things take a turn. We have been waiting for a single piece that we ordered with the set since the first time we were told it was going to be delivered. We have been given 4 or 5 different delivery dates and we have made sure to be here and available for all of them. Yesterday we were even told to be expecting it this morning October 1st 2024, between 8 am and noon, when I called their "customer service" if you can call it that I was given yet another date and told it's on back order AGAIN! I have spent a few hours of my life being put on hold, a few DAYS of my life staying home and not getting errands done/not working because I've been waiting for them to deliver one piece of furniture, time has been wasted, my emotions have been high, and I have continuously been run through the ringer, and lied to. This is by far the worst experience by any furniture company that I have ever had and I am still not done with them. I just want my last piece so I can never darken their door step again. I will be telling anyone and everyone who will give me the time of day about my experience here

Richard was very personable and kind.... He went out of his way to help us by letting us browse first! Good experience

Richard worked hard to work out delivery. Very helpful

Good service- easy and quick. Prices were cheaper at Ashley Furniture than other local shops for the same item.

Glendi Briscoe was such a pleasure to work with and we will definitely be buying from her in the future. Highly recommended!!!

Great experience! Friendly and nice!

I want to leave a review on Jet. He works at the Ashly’s furniture store located in Idaho, Meridian. My family went there to get a bedroom set for me I just wanted to take the time to let everyone know Jet was amazing, he made my whole family laugh. He answered all of our questions, he was definitely dressed to impress. All in all he really made my day!

Had a great experience today! Kadie and “boss man”. Were so attentive and spent lots of time with me going over options and choices. I left knowing that I was given all options, a great deal…. And the right furniture for me!! Can’t wait!! Thank you so much!!

Richard is the man to go to. Super helpful.

The customer service for this company absolutely sucks!!!!!!! You can never talk to the store directly, then when you talk to their horrible customer service they have zero answers! My story. Bought a couch. Got a call from these guys saying couch would be delivered and that someone would call that Monday. Monday comes and goes so I call. They inform me that it won't be delivered until three weeks later but no reason why. Just said three weeks later. The fact that they have zero answers and that we got rid of our old couch because you called saying it would be delivered. No answers and not being able to even talk to the store is absolutely ridiculous

Salesperson not helpful...had to return home and order from Ashley online 😒

My boyfriend and I were shopping around for a sofa sleeper. We went to multiple stores, one being Ashley. Our salesman Richard helped us find sofa sleepers within our preferences and let us browse at our own pace. We went to one more store before we turned around and went back to Ashley. We asked for Richard but he was on break so Drew kindly helped with drafting our order. Once Richard quickly returned, he took care of the rest. We left happy and couldn’t ask for better! I recommend this store and our salesman Richard. He is very knowledgeable and has a friendly personality - great customer service.

Great experience with mattress purchase! Drew and Raymond were super helpful and efficient. I highly recommend them!!

Alejandro was amazing to help us with several rooms in our house with mixing and matching furniture pieces! Great patience! Very respectful! Love the quality of furniture for the price.

Kadie was amazing! We had pictures of couches we liked online, she took us right over to all of them. Once we fell in love she priced what we wanted and we were sold! She is very knowledgeable, friendly, professional and didn’t pressure us at all. We love you Kadie!!! Thank you so much for helping us find the one!

Glendi good. Thanks.!

Raymond and Drew were AMAZING!! We needed to furnish my grandmother’s apartment and after many trips around the valley, we were pleasantly surprised with the great customer service, patience, and recommendations Drew and Raymond provided! We’re so excited with the items we found and everything was right within our budget! Highly recommend!!

Had Walter as the salesman and he showed us the solid wood option and we loved the service and quality of furniture.

Thanks Walter for helping us!

Save yourself a massive headache and go anywhere else. They are amazing until the transaction is complete. Then customer service goes out the window and you are in an 8-week battle to find your items. DON'T DO IT - RUN!!!!!

Can I please get my bedroom furniture delivered? Bought it over a month ago, was told it would be ready in 2 weeks, then told 2 more weeks and now being told SEPTEMBER 23rd. Called the store twice, manager said he has to send an email off and call back to figure out what's going on.

Richard was so helpful and helped me find just what I was looking for. He was kind and professional. I’ll be happy to recommend.

So disappointed! I was with my 70 year old Grandma trying to get a table (that was obviously heavy) and when she went to go ask someone for help to bring it to the front the man looked at her (Richard) and asked why she couldn’t pick it up herself. Not professional at all and would recommend any other store but this one!

We visited the Meridian, ID store where we received excellent service. Kadie was our sales person and was super helpful. We have a small living room so options are limited but she was able to quickly find dims for the different items we were looking at and was very knowledgeable on what services the store could offer. Any questions we had that she was unable to answer herself she was very prompt in getting us an answer from the store manager. It was a very pleasant experience.

First, Caleb really went beyond great customer service. He hunted down the items I was looking for even on his day off. He made arrangements for me to work with Raymond who then helped to find some coordinating pieces and worked with Katie to get me an amazing discount. I honestly could not be happier with the customer service and the results!

Really amazing customer service from Alejandro!! I was able to find what I want within my budget and everything worked out! I left Ashley satisfied & happy! Can’t wait for my furniture! God Bless you Alejandro!

Thank you Vipul for the help with buying our coach

I bought furniture for out living room. One day a piece of wood fell out of the couch. That is when I realized it had been broken since we got it. That is why one of the cushions never sat right. I went in and asked if they could help us get it fixed. They said NO. Not sure what to do with my new broken couch. I never buy extended warranty because I expect quality when I buy "good" stuff. I guess my expectations were too high.

Raymond was great to work with. My wife and I visited the store and he was helpful in narrowing down what would work with us. We left to think it through and came back a few days later. Raymond was able to customize what we wanted and gave us a great price for the sectional. Appreciate the work he put in the assist us and will go to Raymond in the future for our home furniture needs

We came into Ashley furniture with some specific items in mind. Raymond helped us. He quickly understood what we were looking for and offered valuable insight. We moved quickly through the store, everything he showed us were pieces we liked. He didn’t try to upsell us and the check out process was smooth!! Would recommend👍👍

Alejandro was amazing! He was super helpful and knowledgeable! We went to 3 other stores, and came back to Ashley because our experience was so great!

Kadie was absolutely amazing. We had so many questions and she was so patient and kind. We ended up leaving with a sectional and a new bed frame. Kadie helped us with discounts, protection warrantee and delivery with ease. We are very happy and will definitely shop here exclusively from now on.

Richard was so personable and friendly. He even stayed extra late to help us out. Shout out to Katie for staying after hours to help out as well!!! Thank you team!!!

Richard was very helpful, funny and made our furniture shopping experience so enjoyable.

My experience with Richard was awesome! Great salesman and as always love Ashley’s furniture and prices. We left with a huge smile on our face thanks to Richard.

We bought a sectional from Ashley. A year later, it is falling apart. The wood frame inside the back is snapped in half and another section on the bottom. I don't know how this is possible. Maybe they build their furniture with popsicle sticks. NEVER buying furniture from Ashley again! The cushions not holding up either. By far the worst furniture we ever purchased. Not even heavily used. At most, a few hours each evening by husband and I. I can't imagine this sectional in a large family setting. Would last a month... TOPS! Horrible waste of money!

Charl was so knowledgeable and efficient! A great experience.

My roommate and I came in to purchase a couch and look at some other furniture as well. Richard was incredibly friendly and helpful, and made sure we got a great deal! We are excited to work with him in the future!

Nice clean store with a wide selection of furniture to choose from. Friendly, helpful staff, especially Izzy, to help us.

Tried calling the national number, and it was confusing. I went into store and Raymond was extremely helpful and answered every single question I had! He was busy but he handled everything perfectly and gave me every option available to ensure I was taken care of!

The sales guy, Caleb was great. He worked with us without trying to upsell. I can’t wait for my new sectional!

Kadie was extremely knowledgeable, helpful, and patient with us. She wasn’t pushy; instead asked questions to help us narrow down our choices. We went in looking for a couch set & were able to find something beautiful that fits our budget.

Raymond was great and helped me find both a mattress and pillow to fix my back issues! Highly recommend!

Kadie and Caleb helped us find the perfect dining table and bench.

Raymond was awesome

Absolutely Horrific. We purchased insurance and if we didn’t claim anything we were told we’d receive a credit. We have called for weeks asking about it and getting told we’ll get a call back. Five times this has happened! Five! And the last time I was told “it would be a priority” and we would get a call back Thursday. It’s Friday and not a thing. We just bought a new house and using the Ashley home store app picked out a sectional, bedroom set, and patio set. $3-$4k. Not any more. Fed Up

raymond was cery helpful with the purchase of my couch today great customer service

Glendi was awesome!

Caleb was super awesome and very helpful in helping us pick out our couch.

Walter and Raymond were both knowledgeable , friendly and helpful!

I bought and paid for 2 complete bedroom sets in May 2024. I was promised delivery by June 18. They showed up on the 18 with a partial bed set and no mattresses. I am still missing one whole bed set and both mattresses. i called the store manager several times for 4 days, he keeps saying he will call me back and has not. Now i’m told our stuff so t be here until mid july. I am never going to buy anything from here again and i will tell others about my experience

(Translated by Google) Ray mod (Original) Ray mo d

Richard was immensely helpful and pleasant to work with. He was informative and NOT PUSHY ! We plan to come back. The prices were comfortable and I’m ready for another sale 🤗

Kadie Kellar is the one that helped us she’s really good and she made us feel welcomed and comfortable and she was so sweet. She help us quick too! She is amazing!

Technology really is a weird thing and of course with my purchase the system was acting weird. Thankfully with the help of the team and Kadie being so so helpful I’ve been able to repurchase my product that I am so excited to receive. This couldn’t have happened without Kadie and her helping me out!

Raymond was a lot of help very nice and showed me lots of different options

Great experience, very helpful staff

I had a great experience with Mike and Raymond! Would go here again for my furniture needs. ☺️

My husband and I were in looking in for a sofa and loveseat. Kadie was polite & patient as I am a very indecisive. We went thru multiple sofas and loveseats she explained colors/fabrics to detail. I appreciated her taking time and making our purchase a painless transaction.

Glendi was very helpful in placing my order and helping me through the whole process. She made it very easy and worthwhile.

Great job for Mike and Kadie

Katie was fabulous! Answered every question with a smile and saw our transaction through to the end! ☺️

Super friendly service and very helpful.

Raymond and Glendi were a ton of help!

Excellent customer service!

Kadie was great. She was very helpful and knew the product we were interested in. She made the sale very easy.

Kadie was so wonderful and helpful, would have been lost without her!

Mike was great and helped me with my purchase and Glendi help me with the application. They were both very helpful and kind happy faces.

We are new to the area and needed furniture. We met Raymond Fontno. Best thing that happened since moving here. We had such a great experience we came back 2 weeks later to finish our shopping. Thank you Raymond.

Great customer service!!! Thank you Kadie on my new couch 👍

Charl Clark was very helpful and provided us with the best service we have ever had. Because of her we will be life long customers.

Excellent experience with Raymond at the Meridian location! He worked with us to find the sofa and price that suited our needs.

Kadie was amazing!!

My husband and I just purchased our dining set at the Ashley's furniture Meridian location and Kadie and Mike were super helpful throughout the process. They were patient with hearing our needs and they helped us get an amazing deal to secure the dining set we originally wanted.

Worked with Raymond and Richard and got an amazing deal on a gorgeous couch, oversized chair, and ottoman!! They were so helpful and answered all our many questions. THANK YOU!

Katie was great and helped us find our new table!

Mike, Raymond, and Kadie were all very helpful. Mike went above and beyond to make our situation right, I will keep recommending Ashley to my friends!

Next time offer me discount

Kadie was very helpful and overall great customer service.

I went into the store and met a very professional sales representative. She was great about giving me space to look around and did not pressure me to make a purchase. She gave me her card for future reference. Once I decided which item to select I called to inform her. She offered an additional discount in store and even received a better rate for shipping. Had I not come back in store for the purchase I would not have saved. I finished my purchase within 20 minutes and was so thankful for the extra savings!

Kadie was great! Very thorough and helpful, listening to all of our questions and walking us through all of our options until we found exactly what we wanted!

Kadie helped us find a great bed. She was attentive without being overbearing.

Raymond was great! Not only was he extremely helpful and friendly, but he was also informative. He assisted us in finding the right sectional. We look forward to using our new furniture.

We weren’t sure of what we wanted. But the staff especially Kadie helped us pick the perfect set!! Highly recommended!

Raymond was very helpful with helping us find the perfect couch that needed. He put scenarios in perspective and ultimately helped us decide what best suited us for our living room. He seemed very knowledgeable and funny and we really appreciated his help.

Kadie was working some wonderful magic with us despite it being a busy day. We sincerely appreciated her expertise as we darted around the store. Thank you Kadie!!!

Awesome KADIE😇

Amazing experience with this store and the sales team. Highly recommend purchasing your furniture here.

Kadie was excellent to work with. The manager was apprecitive and everyone was extremely friendly. Will definitely purchase from Kadie again!!!

Charl is exceptional! She delivered such great customer service. You guys gotta have to see her!

Raymond was amazing and helped us immensely!!

Raymond was great!

I will start and end this review with the same sentence.I will NEVER EVER buy a piece of furniture from Ashley Furniture again. The furniture was delivered defective. We bought the extended warranty. It took four months for three different technicians to come out and try to repair it and it could not be repaired. The repairs made it worse. Another technician was a no show. The communication between the store, the repair company and the warehouse is awful. We got the run around for months. So much confusion! The store wants nothing to do with you after you purchase the items. They do NOT stand behind their products. Several back and forth trips with the furniture to the warehouse. They finally replaced the item. The customer service at the warehouse in Boise is terrible. They are unprofessional and unhelpful. If I could give zero stars I would. I will NEVER EVER buy a piece of furniture from Ashley Furniture again.

Richard was great!

Kadie at Ashleys in Meridian was awesome. She took her time to answer all my questions and was very helpful. I recommend to buy from Kadie at Ashley’s in Meridian if you want great customer service !!

Kadie was amazing and gave us great customer service and was very friendly and kind. Give her bonus!!!!!! 😁

Glendie was super sweet and very helpful. She showed me a lot of different options and found exactly what i was looking for.

Needed a new side rail for my bed that broke. Burak made the order super simple and quick!

Excellent service Kadie deserve 6 stars

I worked with Richard to find couches and he was incredibly patient in helping us find exactly what we needed. His level of customer service was excellent, and I highly recommend him.

Horrible experience. Biggest issue was difference in color between the TV stand and displays. Obviously there was an issue with mixing the paint color. Took 5 months to finally get a call from Frank who basically said “sorry” it’s just a perceived color difference. Just a big run around and the tech they sent to see it in person never filed his report. I agree the difference is slight but I was told they would all be the same color. ALL OF MY MONEY WAS GOOD!

We had a great experience. The staff was very helpful

Burak and Kadie did an excellent job! They found what we needed and was very sweet and patient. We highly recommend. Thank you so much!

Raymond was incredibly helpful with helping us navigating our first furniture purchase with Ashley!

Richard was the best!

Burak and Raymond are wonderful! They were great to work with and they listened to our needs and took great care of us.

Ray is amazing I strongly suggest

Burak store manager and charl were amazing very happy we came to Ashely’s for our purchase.

Raymond was awesome in helping determine if furniture would fit room dimensions and finding the couches that fit all our criteria. It was a very nice experience.

Mary was such a great help and they helped us with all delivery issues

Raymond at Ashley Homestore was great!

Raymond was great to work with.

Super helpful, knowledgable, and personable!

Mary was such a pleasure to work with! I had some complexities that made my purchase not so simple and she handled all of my requests with grace and kindness.

Kadie was very pleasant and helpful.

Mary at Ashley Furnitur treated us very well, had patience and great customer service. We are extremely happy with the purchase of our sofa TV Stand/fireplace and other items. Anyone moving to the region. I would highly suggest to purchase from Mary At Ashley furniture.

Awesome service! Kadie was very very patient and answered all our questions

Kadie my sales associate was very lovely. She wanted me to be comfortable. She had my best interest at heart. In her words she “wants to treats others how she would want to be treated”. That’s what sold me and highly recommend. Thank you!

Kadie was fantastic! Highly recommend this store.

We went to Ashley’s looking for. Sleeper Sofa. Mary was an excellent salesperson and she showed us all our options. She was very personable. Thank you for helping us make a selection

Very positive experience with this store. Sales Associate (Charl Clark) was very friendly and courteous along with being helpful and knowledgeable throughout the purchase of our furniture.

Kadie, did an amazing job. Very sweet and so helpful!

Katie and Barrack at the Meridian, Idaho store were awesome and so helpful!!!

Awesome company to work with. Raymond was the most helpful person I have worked with

Raymond was very helpful

***Raymond*** fantastic job!!!! Thank you for helping our family out!

Sales staff was knowledge, patient, and went above and beyond to meet our needs and price range.

Had an awesome experience purchasing here. Kadie was fantastic; created a welcoming feeling, and took all our home needs into consideration. She provided very friendly conversations with us and helped us picture a setting to ensure what we wanted was really what we wanted! She was a delight to work with and we will definitely be coming back to her for any other furniture needs to come in the future! Towards the end, the managers were very friendly and pleasant to talk to as well! Over all the best!

Walter and Kadie were so helpful! They answered all our questions and were great to work with. I will be back for any future furniture needs. Also, the store had lots of options and great quality items.

Kadie was very nice, helpful and patience.

Please stay clear from this place. They are deceiving with their tactics to get you to buy. Kayla is also a liar and will tell you that you can return an item when that is not true. None of the employees are aware of their own policies and will give you the run around once you start asking questions. There are better furniture stores in the valley, go elsewhere!

Absolutely had an amazing experience

Buak and Charl were amazing!

Burak was very kind and helpful!

Burak did a great job 👍

They delivered a completely damaged sofa, left it upside down in our house upstairs, had a no-show of a technician the following week, rescheduled just for someone to say “This is not fixable”, and then only proceeded with the exchange after I called them after hearing no updates. We may just return the whole thing at this point. Very disappointing and unprofessional.

It turns out that the old saying is true. All that glitters... I did not have a great experience here. The salesmen, Barack especially, were deceptive and pushy. Then they lied about shipping dates to make a quick sale. In joking, the sales guy event commented on his commission. Even after months of waiting, I still do not have the mattress protector that I paid for. ($119) The manager said that she would personally drop it off to my door. When I called to check on the status of it, I was told the she was let go for incompetence. What a joke. Don't go here. RC Willy's has more selection, friendly honest salespeople, and better prices.

We had such a great experience at Ashley Homestore today! Walter was helping us throughout our process and was available for any questions or concerns without being too pushy. All of the staff were very helpful! Quality of all the products were so great

Richard Price sold me my fiancé and I our first sofa. He is very funny and was very helpful with helping us find what we wanted. :)

Richard did fantastic. Burak, did awesome too!

Great experience. Amazing customer service, everyone was kind and so helpful.

Kadie is the best of the best followed by her co teammate Mary. Together the both of them was the best experience I’ve ever had shopping for furniture. They made my experience so delightful. They were so knowledgeable and friendly. I recommend Ashley store to anybody and make sure you ask for Kadie and Mary.thank you both

Kayla was extremely helpful and made the buying process go smoothly! We really appreciated all of her help!

My sales person was so kind and nice to work with. That was the only positive to my Ashley experience. The customer service I received was next level unprofessional. It would seem that no one talks to each other internally. I was called numerous times by their customer care team to confirm my delivery. Each time I had to correct my address again. I was even told one time that I could not modify my address via a phone call and needed to physically go into the store to complete this updated information. So I did. At the store I was told that they couldn't change my delivery address in-store and to call customer service. My furniture was delivered to the incorrect address after numerous confirmations by Ashley staff that the delivery address had been updated (spoiler, it was not). The delivery drivers do not answer their phones or even have a voicemail you can leave a message with. Even as of now, I have an unanswered email regarding the charges of the items I purchased. The whole experience was marred by a lot of inconsistencies, total lack of communication of information, and lack of actual follow-through at each step of the way.

Absolutely fabulous service! Mary and Dani provided exceptional service in pulling this purchase together for me. I am very happy and will return to Ashley Homestore for future purchases. 🌹

My husband and I went in to buy a sofa for our new townhome. Danielle was great! She worked with us so we were able to find a beautiful sofa that fit our needs and budget!

The sales rep we worked with today, Kadie, was very helpful in assisting us with our purchase of a lift chair today. We appreciated her patience, friendliness, and attention to detail - she was knowledgeable and made the experience very pleasant. Thank you, Kadie!

We bought a matress at this store paid 3000 $ for the .matress with a warranty after 2 year we can no sleep well in the matress creating a lot of physical pain and lack of sleep call the stores they send someone to check the matress twice and they didn't solve the problem if you paid so much money for an item and they give you warranty they should take care of that, horrible! we loose our money

Kadie was amazing and very helpful in helping me chose what i wanted

Our sales person was absolutely amazing. I will buy again from her.

Kadie was the first person to approach me she helped me with everything along the way! She was very sweet and kind toward our family and helped select colors that Match our decor.