Ashley Meridian, ID 83642

The sales associate used deceptive selling practices. She told us she would take $50 off and if we paid $49.99 for the 5 year protection plan it would be the same price. We found out later it was just on sale, and she conned us into spending another $50. Love the console table we bought, but not happy with the sales associate.

We were quoted 5-7 weeks when we purchased a couch in February. We still don't have the couch and now we are being quoted it not showing up until July. We are moving across the country in July and won't even be here anymore. About a month ago my case was "escalated" to a special team that was supposed to contact me within 72 hrs, they never contacted me. I contacted them and was told to wait another 72 hrs, they never contacted me. Every time I've contacted Ashley's the delivery date gets later and later. If this company can't keep up with demand they never should have sold this product to begin with. We're probably going to have to cancel the order and buy a different couch elsewhere.

Damian was seriously the most helpful sales rep I’ve encountered at Ashley’s (or any furniture store for that matter). He was beyond friendly and incredibly professional and knowledgeable. I hope that I am able to work with him again when I come back. Thank you so much for truly taking care of customer needs vs sales goals.

Floor salesman was very nice but he stated our dressers would be delivered on Saturday. That day came and went with no delivery and no messages. I called on Monday and they were unable to find our order in the system even though I provided a receipt showing full payment. They stated they would need 24-48 hours to track down our order. I called back on Wednesday and the system said I was 84th in line for customer service. As of today, we have no idea where our furniture is.

Shopped for a counter height dining table and matching chairs. Walter helped me excellently there in finding matching chairs that were what I was looking for and in stock.

Spent 10k on furniture, including a leather sofa and loveseat. Besides busting them for a little bait and switch on cost, one of the sofa sections has an obvious factory flaw we reported day of delivery. An "inspector" came and took pics but never got back to us. When I called weeks later was told the flaw was normal even though it's the only spot out of 5 pieces that stands out. Simple fix would have been to replace the one flawed piece and retain us as future customers.

have been waiting 5 months for 8000 dollars worth of chairs and couches, have not been able to get ahold of anyone and the delivery dates change every 2 weeks , as a business owner i would have never expected this to be the case with a company of this size