- < Home
- Back to Location Finder
- All Stores
- ID
- Pocatello
Ashley Store | Pocatello, ID 83202
Ashley Store
Store hours
Open today: 09:00 AM - 08:00 PM
About Ashley
The Ashley Store in Pocatello, ID represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Pocatello, ID is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
What our customers say
5
4
3
2
1
(608)
(35)
(17)
(14)
(50)
ordered a bed set from this store last month, as well as a living room set years ago, and each time everyone has been so kind and easy to work with. my most recent order was with Chase, and he made the whole process so easy, but also still explained the whole process very thoroughly. definitely recommend.
We have made two orders through the Pocatello location with no issues. The staff are very friendly and spent a lot of time with us. They also gave us discounts on both orders.
Very helpful and understanding of my needs, and patient with my concerns. And Aquila is the best she'll do whatever she can to make you happy she's the best
Huge show room, very clean, smells pleasant, helpful staff, and well curated items. Labor Day sales were too good to pass up a chance to update some furniture. Photos are random pieces available at the time we were present. Very spacious and easy to wonder around sets. Our ordered items come from a warehouse in California and can take 2 to 3 weeks for delivery. Delivery and set up is available for a fee in addition to the item price.
Absolute garbage furniture. Sales people are also flat out liars about warranty of their garbage products.
I had a great experience choosing my first couch at Ashley Furniture with the help of Chase Hayball and their efficient movers. Everyone was professional and helpful. Thank you!
Biggest sale of the year ended up to be the Biggest let down. Interested in three different pieces of furniture. Everyone I wanted was 6-8 weeks delivery. We already went through this with Twin Falls store. Kitchen table chairs were 6-8 weeks out ended up being 6 months. Don't play their game you might get pretty disappointed.
Chase Hayball was so helpful the moment we came in to the pocatello store. He was honest, kind, and patient. 10/10
Aquila was so awesome and took such good care of us!! Please go see her she’s such an amazing person!
Always a great experience from walking in the store to the set up and delivery to my home and business!
The workers were very nice and helpful. Answered all our questions and helped us stay within good budget.
Great customer service! Chase Hayball helped us find the right dresser for the right price!
Chase is super knowledgeable, helpful, and honest. We got an amazing couch for a great price, we will definitely be going to see him for all of our furniture purchases.
Aquila helped us over 2 days pick out the right couch for us, was friendly and understanding and had the answers to all the questions we had.
My experience with Aquila at the store was fantastic! I walked in there and told her I was just looking and she let me do me and was there for my questions and concerns! I do not like being pushed about decisions and she was not pushy at all! Thank you!
Great customer service!
Eric was awesome! We came in for a dining table and got a great deal! The whole staff was friendly & helpful too
Great service and had what we wanted
Very helpful in finding exactly what we were looking for. Chase was great
They were extremely helpful and the price was great.
Excellent customer service
Normally wouldn't write a review like this, but would like to clarify that the furniture buying experience was great, I didn't end up purchasing here (ordered online) because of time constraints but Jeff Powers was amazing and very knowledgeable and able to answer my questions. The reason for my two stars, is their delivery people/service. My headboard arrived damaged (which no one could figure out where it was damaged i.e. in transit or before it arrived to their store) its fine. I called the store and they said they offer a 1 year warranty on stuff like that. It is a cosmetic damage, nothing crazy. Well the guy I talked to said to send him pictures and he would get right back to me. Well 1 week went by and I heard nothing. I resent my pictures and email, I called and couldn't get through. I'm disappointed in this service. The least I could get was a response. UPDATE: I contacted the store and was told my headboard would just be replaced, 3 weeks later I go into the store and was told no one knew of what I was talking about. Sadly I think I will just be taking my business elsewhere as the customer service received definitely was lacking.
Ask for Aquila. She is the go to if purchasing furniture. We are very happy with our purchase . Knows her furniture.
The service in Ashley Homestore is amazing, sell personal are very helpful. The furniture is very good quality
I excellent customer service. Very now stylish products. I will definitely shop here again. Tana
Chase was amazing to work with!
We recently got a bedroom set. We worked with Jake, he was helpful throughout the process. We got the delivery to make it easier.
Very nice furniture, great customer service
Great selection of fine furniture.
Very accommodating with options
Cheryl was very helpful when we were trying to decide which sofa to buy! We would recommend Ashley!
Cheryl is very helpful and super knowledgeable.
Always amazing service! We have bought several couches and a table with no problems!
Great selection and service
Easy and smooth process! Very pleased
Jeff Powers was very helpful & knowledgeable. He took great care of me and my family.
Great customer service.
Cheryl has been amazing to work with (and we did make her work😬). She is so patient, helpful and kind, as is everyone we dealt with, including the delivery guys. We are very excited about our new living room furniture.
Jeff made our experience wonderful! He was able to answer any questions we had and overall was a very pleasant experience!
I would recommend this store. They are very helpful. They are also willing to help when it comes to delivery. They do go above and beyond to make customers happy.
Awesome store with super friendly staff
Chase was excellent helping us with finding what we need. It was nice he greeted us at the door and started helping my daughter and I. Excellent customer Service.
Great selection and everyone is very nice and helpful
Great service
Great Store! Worked with us on price and we love our set!
We had great service from the Ashley Store in Pocatello! They were responsive and very helpful!
Great selection great customer service .
Amazing service! We were in and out and got a sectional at an amazing price!
Cheryl is always incredibly helpful, a real class act.
Great service at this location. Chase got me an excellent deal with the terms I needed to fit my budget. I highly recommend Ashley Furniture in Pocatello.
Wonderful service
Awesome service, quality furniture! We’ve bought from this store multiple times and have had great experiences.
Came for information and walked out with a beautiful couch at a great price.
(Translated by Google) Very good products and excellent discount, thanks to Cheryl for helping us (Original) Muy buenos productos y excelente descuento, gracias a Cheryl por ayudarnos
Jeff was very helpful, friendly, and knowledgeable.
Friendly and accommodating
Third purchase from this store, second sofa set we’ve purchased from Ashley. Jeff was knowledgeable and was able to help us get through the sales process. I’m sure we’ll be back for more at some point.
Cheryl was very helpfull answering all our questions
Great customer service.
Recently made a purchase from our local store. The staff was most helpful throughout the process. The sales manager helped deliver the final piece so we were set before Christmas. It was a great experience and we were treated very well. Couldn’t be more pleased!
Awesome deals and customer service!
Super friendly and easy to work with staff
I am very pleased with my recliner. The process was easy only a minor hiccup regarding the delivery time, but the communication was good. Thank you!
Great staff! Very helpful and accommodating. Great prices too!
Shopping at Ashley Furniture in Pocatello was one of the best and easiest shopping experiences I have ever had. I was able to tell Amber what I was looking for and she quickly found options that fit my needs very well. She was great at asking detailed questions to make sure the piece of furniture I picked would work the space I needed it for. They are able to get the item quickly delivered to my house and I am so excited to start using it. Thank you Amber, and Ashley Furniture!
Great customer service! Very helpful and knowledgeable!
I thought I would check to see if Ashley's would have a piece of furniture that I wanted that was very specific. They had one! The return policy makes it easier to make a decision when you want to make sure it is a perfect fit in your space. I can order it, have it delivered, and if it isn't just perfect, I can return it. It's a win, win! Excellent help from Aquila.
Good furniture.
We bought a new table an Ashley in Pocatello a few months ago. The buying experience was good however our experience was downhill from there. After a few months of use, the table proved to be low quality. I contacted the store and after some convincing, they sent a member of their team out to inspect. They made promises to help us and since then, there has been zero follow up. Very disappointed. Unfortunately, we will not be buying from them again.
Very friendly and they were very helpful. I will definitely let other people know about the Chubbuck store.
They were very helpful with all of our questions about our new furniture.
I went to this Ashley's location and was impressed with the huge volume of inventory and variety. The sales representative, Cheryl, had a background in interior design and had some fantastic ideas and really helped me narrow my focus. She was very good about reviewing my bill and helping me understand it. I later ran into an issue with my order. I received a timely call back from Amber, who manages this family-owned store. She had already done homework on my the order, and offered me several different remedies and clarified some issues that were perplexing to me. She was amazing to deal with and exceeded my expectations. She even sent me a card afterwards. She went above and beyond to take a personal interest in making sure my experience was positive and that I understood. Remarkable professional and compassionate people. Highly recommend.
Jake was incredibly helpful and so kind! He approached us quickly and made the process so easy. Well done!
Great prices Jake was very helpful and very nice with us
They were great to work with to get a bunk bed for our kid and a new bed for us.
Staff was so helpful and friendly!!!
Nice furniture. People were very knowledgeable and helpful.
Great service and no pressure from the sales team.
Jeff was awesome! Thank you for your help!
Friendly, helpful people. Good experience!
Very helpful and friendly staff.
Chance was excellent and kind! Helped me so much!
Wonderful place to shop. Good variety of styles and clerks go out of their way to help you find exactly what you are looking for. I am very happy with all of my purchases here. Highly recommend!
Recently purchased a new bedroom set (the Lakeleigh collection). It was one of the most pleasant buying experiences I’ve had. Worked with Chase. He is very knowledgeable and answered all our questions patiently and thoroughly. What I really liked, was that there was absolutely no pressure, just a willingness to help us find exactly what we were looking for. He explained the various materials and manufacturing processes of each set we looked at. We are very happy with our purchase and would definitely recommend working with the great folks at Ashely’s!! Thanks again guys!
Excellent service, prices are very reasonable and furniture is very high quality!
Awesome experience!
Very nice and friendly. Prompt service.
Cheryl took such great care of us and gave us time and space to make the best decision for us. Thank you!
We always have a great experience here. We are able to get the help we need and are in and out fast!
Easy and Jeff was very helpful!
Fast service willing to be patient with us as we shopped. No pressure. Great experience.
We just bought a couch and bed frame from the Pocatello Ashley store. Everyone was so helpful and curtious. Would definitely buy from them again.
Aquila was so very helpful. We were buying a couch for my sister whose husband passed away 2 days ago. She was so kind. We will definetly refer people here because of excellent customer service. Additionally 4 years ago we furnished our new home and bought furniture on Black Friday too. There was a glitch in the delivery and we were not going to have furniture to sit on at Christmas. They kindly delivered some furniture we could use so we could have our Christmas party with family! So kind!
Wonderful staff, very helpful! Came during blackfriday and had great deals! Even had a Santa playing piano which was wonderful!
Cheryl was great Eric is awesome
Chase helped us find our couch and made it a breeze! Very helpful friendly staff
We had a great experience purchasing our new mattress at Ashley! Chase helped us throughout the entire process and ensured we got everything we needed. Definitely recommend!
Found an amazing couch for our home. What a seamless experience Chase and the whole team made us feel welcomed but free to browse!
Friendly and very helpful staff! Especially Jeff! Overall a great experience definitely recommend.
Chase was amazing cordial prompt and professional!
GREAT SELECTION, FOUND A WONDERFUL COUCH SET AND ENTERTAINME T CENTER
Great store. Very friendly, low pressure experience.
Great service by all the staff in getting me in and out with my purchase. I didn’t feel pressured at all. An enjoyable experience.
Excellent help in choosing a new couch, discussed options and was able to point out what we were looking for quickly.
Awesome experience!!!!! Everyone is so nice and very helpful for a first timer!!! Great place go and visit
Great customer service! Black Fridays deals saved me a ton, and Chase was super helpful.
Aquila was so great at helping us find a great fit for our living room. Love the furniture and great customer service.
Chase was very helpful and informative with the motion base and mattress choices. Ashley’s in Pocatello is my go to store for all my furniture purchases!
Great customer service! Chase did an excellent job getting us exactly what we wanted at a great price!
Wonderful customer service and help getting all of the items we need!
Jeff powers helped me find the bed frame and bed cannot wait until they come in so I can sleep like a king 100% recommend Ashley's furniture store
Very easy buying experience. No pressure to purchase. Jake was very friendly & informative.
Great experience, very helpful!
Great customer service
Very pleasant experience. Staff were happy to help and informed me of their promotions very well.
Salesperson very courteous and helpful
We love Ashley Furniture. The service is impeccable and the quality has never disappointed us. We have returned time and time again to purchase furniture for our growing family and have always been pleased with our purchases. Great place. Highly recommend.
Very friendly service and helped us with exactly what we needed!
My wife and I had a great experience working with Jake and the rest of the staff. They were knowledgeable on the products and were very helpful. They even honored their sale price after the sale ended to give us the time to make the correct desicion. We are very happy with our final decision.
Chase was very helpful in finding me a new dining set very knowledgeable and professional I will be back
I’ve shopped w ashleys numerous times and have always had great experiences and the furniture is good quality and lasts forever:) will always get my furniture from here
Cheryl was helpful in finding a entertainment center and even helped keep us in out budget range by checking online prices which they matched. Lots of product to chose from.
Great furniture and the employees are very friendly and helpful, especially Jeff!
We have always enjoyed our purchases from Ashley. Their service and help in the store is always the best!
Great service and selection plus 40% off! Happy with my purchase.
The employees at Ashley furniture are knowledgeable and very professional. I have purchased many items from this establishment. I am absolutely thrilled by the shopping experience. I highly recommend purchasing your home furnishings at Ashley.
Wonderful shopping experience. Sales person was very helpful.
They were awesome to deal with.
My husband and I went couch shopping just to get an idea of something to switch out some old couches. Chase came out and helped us find an amazing sectional at an amazing price. He was helpful, patient, and very knowledgeable. We ended up buying the sectional same day and left very happy customers.
I had a great experience. The staff is extremely friendly and Aquila helped me find exactly what I needed. Definitely check them out if you need some good furniture!
Ashley Furniture People are really helpful! This is the 3rd time I bought furniture from them! Come and visit them here in Pocatello and check their awesome furnitures!!! :)
Jeff helped us purchase a table for a very good price
I walked into Ashley’s and Cheryl greeted me so professionally and pleasant. She knew exactly what I was looking for. With Natalie’s persistence they covered all solutions to get what I needed and such a great price. If you’re looking for furniture accessories, betting you’ve got to Shop, Ashley’s furniture in Pocatello Idaho on Hurley. You won’t be sorry thank you, Ashley’s.
Great place to find a couch. So many options and Jake was very helpful.
Highly recommend Ashley Furniture. Staff is knowledgeable and very friendly
Great staff and seemless experience
They were great to work with! We found a good online deal and they were able to help us in store and worked with us to make sure it was affordable and that we had a great experience! We will definitely be back!
Amazing experience every time I walk into the pocatello store. Staff are friendly and knowledgeable. Sales and prices a great!
Great Service!!!
Great and friendly service with just the items we needed.
I had a great experience here, Love the table I bought.
The store in Pocatello was so beautiful and we had several helpers, great prices and wonderful people.
Staff is great and very knowledgeable about their products. Jeff and Sylvia are a great team.
The help Everytime is superb and timely. Very professional.
Great service & great prices
The staff were so helpful and kind!
Amazing staff very eager to help me with my pricing needs. I’m so pleased with coming in today got all I needed and more!
Chase, Rachelle, and Cheryl were very professional and did a great job with helping my mother pick out her furniture!
Bought living room furniture. Chase was super helpful! We will be back! I got the best service !
Awesome couch store!
I love the customer service gals!
Great furniture, great service and friendly!
Great service. 👍
Nice people, they alot 👍
Customer service was excellent she was very kind and helpful to get the recliner my husband liked the chair is exactly what he was looking for
Ashley furniture has been wonderful to work with. They have always honored their warranties and been available for whatever questions I have :).. not my first purchase with them and won’t be my last.
The beds from her are so beautiful I looked them and I just bought two beds
We had a great experience at Ashley’s thanks to Chase, he was really helpful and helped my parents find exactly what they were looking for!!(:
Our sales person Aquila was very helpfu & a pleasure to work with!!l
Jake was great t work with. No pressure good answers to all our questions. Thank You
Great customer service and Natalie helped answer all my questions!
They are the easiest, friendliest and nicest people to work with, plus they have beautiful furniture.
(Translated by Google) Excellent service, everyone is very friendly (Original) Excelente servicio , muy amables todos
Wonderful experience, in and out in 30 minutes with exactly we needed!
We received excellent customer service at the Pocatello location. Would highly recommend.
Very nice customer service. All was good. Chase is a nice guy
Very help thank you
Had a great experience, thank you highly recommend
We worked with Cheryl a number of times at Ashley & she was very helpful and always welcoming! I would recommend checking out Ashley furniture.
Jake was very helpful in answering our questions and making sure we received the best deal.
Wonderful people to work with! Bought lots of furniture from them.
Great customer service
Very helpful sales people and a comfortable shopping experience.
Very helpful sales folks! Great selection! Great prices.
Every one was very helpful and accommodating! We will definitely be back.
Attentive staff.
We were immediately helped as soon as we walked in, Cheryl N. Helped us out and gave us very thorough understanding and information about each item we inquiried about.
Great experience! Everyone is very helpful and kind! Highly recommended
Good service and Chase did a wonderful job
Cheryl was amazing - helped us with navigating styles/fabric for our new living room furniture.
Chase was very helpful. Great selection
Great customer service has always been our furniture shopping store!
I had a great experience with chase and I love my new desk.
Just had the best experience! Cheryl helped us and was very helpful throughout our experience. Great service and great quality furniture. We will definitely be returning customers!
Solid and Knowledgeable Customer Service!
Great service and wonderful selection! They had just what we needed. Thanks Cheryl!
Cheryle and the crew have always been awesome. Highly recommend this store
Cheryl is awesome, the entire staff is friendly and eager to help. I found the perfect chair for my home with Cheryl’s help. Thank you.
Friendly staff, and great selection of quality furniture. Definitely won't shop anywhere else.
The price is right and very helpful
Cheryl was super helpful as we entered the store. Love the blowout sale prices.
Good service ,, quality furniture...
Eric was very helpful
Love Ashley HomeStore. Cheryl is a fabulous saleswoman, and accommodating!
Chase was really helpful and straight to the point. Extremely helpful and helped out finding a bedstead for our home!!
Friendly service. I found 2 chairs at a great price!
Pocatello branch awesome to work great staff very helpful 👍
Cheryl was great to work with band very helpful. Not pushy and good communicative.
We came in to Ashley Furniture to look at couches, not especially expecting to find what we were looking for and Tony stayed with us the entire time. He was very informative regarding fabrics, availability, measurements and more. He was not high pressure and I appreciated it. Thank you Tony!
Super disappointed. We purchased a couch here last summer. We spent more on it than other couches we were looking at, but decided to spend the extra money. Due to supply chain issues it wasn’t delivered until November. We put it in our front room which is hardly ever used. We maybe go in there once or twice a week. Within a month the couch was pilling like crazy. I tried to clean it up, but it has been a constant battle since then. Within a week it looks terrible again, covered in pills. Now the cushions have “valleys” in them despite constantly flipping them to make sure they are evenly used. There are dents in the foam that no amount of fluffing is solving. When it was initially delivered it was delivered in pieces (we waited a few weeks after one section was delivered before we got the last section.) when the new section arrived the cushion was filled significantly different than the other cushions. So now we have 3 somewhat filled cushions and then 1 super puffy cushion. Even with putting that cushion in the most used spot on the couch it still is double the size of the other cushions and looks awful. I’m extremely angry that within 7 months a couch that has probably been sat on less than 20 times is completely falling apart. For such a lightly used couch this thing is an absolute joke. I cannot believe the quality for something we spent so much on. I would highly recommend you look elsewhere and save yourself the money and the headache.
Price versus quality is overpriced they do however stand behind warranty
I work here
Apparently I'm not qualified to deliver furniture, am I too old? Good luck with this generation of slackers
I was looking for a mattress. Jeff Powers helped me find the perfect mattress. He also made sure I got the best price. I noticed so many great furniture pieces, I'll be back for those later.
Anthony was awesome. Thanks for helping me get that chair.
Very informative. Very helpful. Super friendly. Gave us the best deal possible! Super happy with the purchase!
Very friendly and made the ordering process easy, our sells rep was Jeff Powers and he got us great deals.
Jeff was a great salesman and we were able to find exactly what we were looking for!
Very friendly staff, quality goods, price matched from online.
I am the pickiest furniture buyer ever and Chase hooked it up! Made buying a whole bedroom set and delivery to Blackfoot easy. In under an hour, I was able to check that off my list!
I worked with Jeff Powers in the beginning and he was great, we picked out a couch and everything was fine. We waited the three weeks for our couch to arrive, they canceled on us last minute, came to deliver the next day. They couldn’t fit part of the couch, so we had to go back and pick out another piece that would fit through the door. Then we waited another three weeks for that piece to arrive just for them to tell us they weren’t going to deliver it because it was the wrong facing piece. At this rate, we are very angry because they were going to make us wait another three weeks and so far we have still have not gotten our couch. Even after talking to them, and explaining that we need our couch as soon as possible. I’m very disappointed because I initially enjoyed working with them, but when you make a mistake you make it up to your customers.
Great service! Chase was easy to work with and helped us piece everything together. Definitely recommend shopping here!
They have a lot of beautiful furniture. I worked with Chase on a king headboard-frame, he was amazing. They even held onto it for about a month until I was ready for it to be delivered.
Chase was our salesman and he provided excellent customer service. Ashley has a very friendly atmosphere minus the high pressure selling. Their furniture is beautiful and very unique. We purchased 5 items and I can’t wait to see them in our home. Thank you Chase and all of the friendly staff at Ashley.
Always good products and service.
So many options and Jeff our sale guy was super helpful. Answered our questions.
Poor help
It was my first time ever at an Ashley Furniture store, i was looking for a twin mattress. Right away I was greeted by a salesman who was super kind and helpful. I didn't get his name but his customer service skills would make me go back in the future as well as recommend this location to others. I did find the right matress.
Great customer service, very understanding and helpful.
Chase was awesome at helping us pick out a much needed new couch. Kind and friendly.
great service by cheryl nelsen
Cheryl was easy to work with and they had just what we wanted. Great experience.
Awsome As always
They were friendly and not pushy. . The price was good. Cheryl Neilsen was very informative and helpful.
Jeff Powers helped my wife and I find a loveseat that fit the needs of our family, the style of our existing sectional and at a price within our budget. I would be happy to do business with Ashley Homestore in Pocatello, ID again.
Went in looking for new couches. Was greeted at the door by a polite associate. Was asked multiple times if we were being helped a we walked through the store. Sales person promptly answered our questions and went above and beyond with tracking down prices of a decoration. Due to our experience we purchased two couches.
Great customer service we buy all our furniture here!
Cheryl is awesome, very nice furniture
Excellent experience!!
We had an excellent experience today and Chase was extremely helpful and knowledgeable of items we purchased! Looking forward to our new items being delivered!
Great service! Cheryl was extremely helpful and answered all my questions.
The staff was awesome to work with, Jeff Powers gave us an amazing deal. Love this store!!!!
Purchased an upholstered bed frame from Ashley Furniture in Pocatello. The people there were amazingly helpful and even though they had to order it in it arrived within 2 weeks. We will do all our furniture shopping from them. Thanks Ashley Furniture!
Cheryl was awesome!
Cheryl was very nice and helpful in the buying process and made this first time purchase easy and workable.
Great customer service and a wide variety of options
The service was great from the start. Chase was friendly and efficient in helping piece together the perfect dining set. Thanks Ashly’s !
We had the best experience at Ashley furniture in Pocatello! Jeff was very patient with us, answered all of our questions, was very kind to my small children, and above all, gave us a fantastic price. We couldn’t be more satisfied! Jeff’s customer service was excellent in every category and we can’t say enough good things about him and Ashley’s in Pocatello. Their delivery and financing options also helped seal the deal. Overall, great experience!
My experience at Ashley’s in Pocatello was wonderful. I walked in knowing the specific sectional I was in search of. Jeff walked up willing and ready to help. He was able to get me a great price on the set and I am very excited and happy to have gotten the great service here at Ashley’s.
Chase was friendly but not pushy, knowledgeable, and helpful. A pleasant furniture buying experience.
Helpful sales people. Good prices and product.
We continue to have an amazing experience every time we come to Ashley’s in Pocatello.
Jeff was so helpful and wonderful to work with!
Love their service, and they have always been helpful.
Chase was incredibly helpful and made the process super easy and enjoyable. Definitely recommend!
Cheryl was a big help, very informative. Great place to shop.
Jeff powers was our salesperson. He was very helpful and knowledgeable. He gave a a good deal. 👍
Jeff is fabulous!!! He was careful to show us all the best features and his mustache is AMAZING.
We had a great experience. Went into the store on a whim to look at potential new couches. The salesman Jeff Powers helped us find a couple that matched our needs and didn't pressure us when we told him we needed to think about it. When we called back the next day he helped us place our order. We have had our new couch for a week and the family loves it!
Jeff was awesome! Great service!
Jeff is awesome! Service with a smile. Very helpful and knowledge.
Excellent customer service!
Great service and very helpful! Cheryl was amazing!
Wonderful customer service. Answered all my questions and allowed me to shop without feeling pressured.
Great customer service and pricing! Gave us good deals.
Easy to work with and great prices!
Enjoyed my experience and Chase Hayball was very helpful and pleasant. I can’t wait for my new couch. I will definitely go back in the future.
Cheryl was so helpful during our holiday purchase. She made it easy and fun.
We just were assisted in getting new furniture by Cheryl Nielsen. She is always so happy and knowledgeable about everything in the store. Thanks Cheryl. We always come to Ashley for you to help us R Jones
Cheryl is awesome! Great service!
Great service and very knowledgeable staff.
I love Ashley Furniture. They have a great selection and great service!
Great customer service!
Chase was very helpful and patient. We were able to find everything we needed at a great price.
Chase was very helpful and friendly. Great service and fast delivery.
Fast! I found my couch in 10 mins. Wasn't hassled but checked up on. Didn't mind a curious little boy sitting everywhere.
Great place great service
Jeff was great!! Fast and easy to work with
Very disappointed… the store called … furniture was supposed to be delivered today… didn’t have time to sell my old furniture so I donated it … now no furniture in my living room… best they can do is Wednesday… I guess sitting on the floor is perfect… but now I’m out the money I could have gotten selling my old furniture…. I will never be shopping at Ashley again
I had a great experience with their team. Chase was very helpful and that has made my decision to be a return costumer easy.
Great store
Jeff was very helpful. Clean store and helpful employees.
Very helpful - found exactly what I was looking for. A pleasure to shop here
Great experience!
Excellent service, knowledgeable staff. Cheryl Neilsen was superb
Great customer service! Thank you
Great service and got what we needed in same day.
Great Service! Chase was very knowledgeable and helpful to my mom and made it easy for her to pick out a beautiful couch! Thank You!
Tony and Lance got me into the couches I wanted at a really good discount l. Very professional to work with and dealt with my negotiating well. Highly recommend furniture at Ashley's Furniture and working with Tony or Lance.
Jeff was a great salesman!! He helped me get the exact bed mattress and bed frame style i had in mind! Thanks again Ashley Furniture!!!!
Great service from Jeff! We got time to look around, and he helped us buy our first couch!
Jeff was very friendly and helpful and got us a great deal!
Cheryl was very knowledgeable and a pleasure to speak with. She helped us get exawhat we were looking for. I would send anybody to this store.
I bought a super comfy set of cute couches from Chase Hayball, he was so patient and helpful with the process. I am ready to go back for a coffee table and end tables.
All of the people that helped me at Ashley were very kind. Right when I walked in the door there was someone there to help me.
We had a such wonderful experience with Cheryl. She found the headboard we have been looking for. The store is beautiful.
Jeff was SO helpful. He even threw in a beautiful art piece! He let us wander and checked back with us and answered all our questions. He’s definitely an asset to Ashley! My mom loves her new dining room set!!!!!! Thank you!!
I buy all my furniture here!!
Would like to say had a great experience in Ashley pocatello Idaho! Jeff Powers was great to work with and took very good care of us Very Professional! Thank you for a great experience!
Awesome customer service. Great prices.
They had a great selection with good pricing. Cheryl was a lot of help in finding us a sectional that fit in our space.
Jeff was super great to work with. He was informative and helped understand the different options for the couch we purchased!
Very courteous and helpful! Thank you Jeff!
Quick and easy purchase!
We are always able to find something we love here and Cheryl has always been so helpful.
Great experience!
Great experience dealing Cheryl. She is very professional.
Jeff did an amazing job today helping pick out a couch loved this service
We were needing a living room set, and right when we walked in Jeff helped us out and made our experience fast, easy, and pleasant! If you’re looking for a great experience, make sure to ask for my man Jeff 👍🏼
We found a beautiful bedroom set on Labor Day weekend. Best time to buy, for sure! Great pricing, and Jeff Powers was super helpful at getting us set up with everything we needed.
Chase was so great and had great customer service!
Great selection and the staff is helpful.
Jeff was awesome! We came in looking for a couch and he was very helpful and answered all our questions. He made the process easy. Thank you Jeff!
Chase went above and beyond to make our experience great!! Delivery was prompt!
Wonderful customer service.
Very good service
Excellent customer service, Jeff answered all my questions and I was able to make a smart purchase that fits with the theme of my apartment. - E. Cardona
The staff, especially Chase, have been wonderful to work with. I have purchased a carpet and dresser and love them both.
Very nice furniture and friendly staff
Cheryl was very helpful and patient while we found our little girl a new bed set. Everyone at Ashley’s is always so nice! They have beautiful, fairly priced furniture.
Everyone at Ashley’s were so kind to work with, they have beautiful furniture and they gave me the best deal they possibly could! 10/10 Recommend!!
Very patient, very kind, made sure we loved it before buying!
The sales person was very helpful she showed me several recliner before I found the right one. Everyone I met was friendly and willing to help 🙂 . I will recommend friends to the store. Thanks Kay Fries
Wonderful experience purchasing a living room set! Chase was very helpful throughout the entire process.
Great friendly place very helpful!! Thanks Tony R
Great selection, fast freindly service. Quality furniture at an affordable price . Great experience
Great service, friendly and sexy.
Always works with us on affordability, listens to what we want. Honest on shipping time frames
Working with Chase was a great experience!
Great customer service, Tony helped us find the bed frame we were looking for!
Jeff powers is absolutely amazing
Great customer service!
Good quality long lasting Furnature. Great customer service as well.
My experience at Ashley's was amazing. Cheryl Neilsen took all my concerns into account and we found the couch I wanted. Thanks Ashleys!
My son bought a couch from them and service was great. Sales was very attentive.
We had a great experience with buying some new furniture in this store. Can’t wait for delivery!
Tony A was very helpful and knowledgeable and kind. Answered all the questions I had and the store was very clean and organized. I was very pleased with his very welcoming attitude, was very happy that I told him what I wanted and he did everything he could to help me find the perfect couch. instead of trying to selling me something more expensive. Was a very good experience and I highly recommend!
Chase was very good to work with. He walked us through all the details we needed to know. Awsome people and great service.
The best staff in any retail store I’ve seen, thank you guys for all the help! My fiancé and I are really excited with our recent purchase and plan on looking to buy more items from you guys in the future!
Tony at Ashley furniture was so helpful! We got everything we wanted at a great price!
They are always so great and helpful whenever we come in! I highly recommend coming into Ashley’s !
Great Service! Really nice customer service!
Cheryl was awesome!! Great experience. Very kind.
Jake had awesome customer service, and used his own background to give me an idea on what would be the best option for me.
Fair upfront service without any pushy sales! My type of place!!
We’ve purchased a few different pieces from Ashley’s and we’ve been really happy. Service is always great and not too pushy. High quality pieces that still look new. Great place to shop for all styles.
Cheryl was very helpful
Chase is the best!
Great people very helpful can’t wait to get our new furniture delivered soon,Awesome experience
Thanks so much for taking care of us today. We came in to see a sofa and left with a better model for a better price. Jeff Powers was the best associate I’ve worked with in quite some time. He was attentive the moment we came into the store. When we told him we wanted a sofa with a chaise on the opposite side, he gave us several options and then recommended a piece that was on sale. Thanks so much Jeff. Being a new comer in town is challenging and you made this a really pleasant experience. We will definitely comeback!
Great service and selection!
Jeff was super helpful in showing us several different couches that we could get down the stairs. He was very informative on the type of materials used in the couches.
Jake was awesome at the Pocatello store!
Jeff Powers helped family out immensely today!!! He was kind and very helpful!! He even let my daughter color while we were getting our things! Highly recommend!!
(Translated by Google) It was a great experience to have gone shopping at Ashley furniture in Pocatello. excellent customer service. (Original) Fue una gran experiencia a haber ido a comprar a Ashley furniture en Pocatello. un exelente servicio al cliente.
I found a beautiful feminine sleigh bed for my new apartment. Thank you Ashley's Furniture!
Great service, knowledgeable fair, clean, would definitely recommend!
Great service!
Our experience was great. We were looking for a bunk bed for the boys. Jeff powers helped us out he was very friendly and helpful he helped us find what we were looking very quickly. For a great price.
We bought furniture from Ashley in Pocatello in February of 2020, and we could not have been happier with the customer service that went above and beyond, the quick and smooth delivery, and the furniture that we purchased at an awesome price. Now we are redecorating our condo in Sun Valley and have turned to Ashley again for their wonderful customer service, reasonable delivery to the WRV, and furniture selection. We are so happy to have such a great furniture store with amazing employees in Pocatello!! And a special acknowledgement of Silvia and Ricky this time around!
Jeff was great in helping us get what we wanted for our home. I definitely recommend working with him. Thank you so much for everything.
Excellent selection, probably the best place to buy furniture in Pocatello. Jeff was a fantastic salesman who was not pushy, but very informative and helpful. Buying online is so stupid as you can't sit on the couch before purchasing it. Thank goodness there are still brick and mortar stores like this. We love our couch,, couldn't be happier with our purchase... Thanks Jeff
We are very happy with getting furniture that we like, at good prices in the clearance area, and delivered in three days. Jeff Powers and Lance Larsen helped us over the order and delivery processes, with patience and friendliness. We came back the following day and added one item on order. The delivery of the sofa and chaise, and two bedroom dressers and a nightstand was done professionally and with great care. We are very satisfied with Ashley.
We came in ready to buy a sectional and wanted to ask about one we had seen on line. Only one other customer was in the store and there were several sales associates standing behind a counter talking. We stood there and when no one acknowledged us we began wandering the floor looking at the sofas. No one ever offered us help or welcomed us to the store. A family came in and immediately several sales associates went up to them and asked if they needed help and what they were looking for. I guess if they don't need our business then I will go elsewhere.
We bought a couch from them and Jake was excellent help in finding us what we needed!
Friendly staff and great service! Highly recommend!
Can i just say WOW? Their customer service is top notch. Talk to Sherry she is amazing!! We moved here recently and she went above and beyond to help resolve an issue we have been dealing with for 7 months from a different Ashley furniture store. It was a different franchise with different owners so the Pocatello store didn't have any connection to our furniture sale yet they still did everything they could to take care of us. Otto did our furniture repair and he was outstanding!!! I highly recommend purchasing from them. They truly care about their customers being happy!! Thank you!!
Had a great experience with Cheryl, she was very nice and very helpful!! I am very excited about my new purchase!!
Ricky was incredibly helpful! He made sure we found the perfect bedroom set!
Jeff Powers was very helpful and kind. Prices were fair and he was very knowledgeable of the pieces and protection plans
We’ve been waiting for our kids bunk bed since August of last year! There is a piece that is missing that we keep being told hasn’t came in yet. No one ever called to update us on anything. We have continued to have to reach out and ask if it’s there. We were given many reasons why they do not have the missing piece. Our kids asked if someone could just build them a bunk bed which is sad. I wouldn’t recommend this store unless you are buying something they have in stock, because we’ve been told different time frames and received nothing even though we paid already.
We were helped immediately! They stayed within our price point and we were provided with free delivery. Awesome service!
Amazing people and helped find just what we where looking for!
Ashley furniture was wonderful to work with! Jeff Powers was very helpful and helped me find the best deal on my dream dining room table and bar stools. I will definitely be back in the future to furnish more of my house!
Had an amazing experience here!!!! Jeff was very personable, extremely helpful, and made the whole process seamless!!!
Nice selection of furniture
Chase was helpful and knowledgeable in helping us pick out new living room furniture. Was able to find the furniture and the time it would take to be delivered. Thanks Chase.
Chase was super helpful and personable was a great experience
Chase was very patient, friendly and helpful in listening to my needs for a sectional. He talked me through fabric options and even let me take home different cushions so I could make sure I liked the color in my current home decor. When those colors did not work, he ended up finding me exactly what I was looking for online. Thank you again!
Cheryl Nielson was very helpful when I purchased my furniture.
Great prices, fantastic service. We are very pleased.
Cheryl is a very nice and good person to help you buy something, she is very respectful! Totally recommed you to ask for her!
Jeff Powers was very helpful in getting everything set up for furniture we bought. :)
Jeff does an awesome job. This is a great place to shop for furniture and has an excellent selection. Thank you!
Come see Jeff Powers. He is amazing and helped us found a great deal on our couch and dresser!!
Great selection and prices. The staff was great!!! Jeff Powers was very nice & helpful. He answered our questions easily and professionally. It was an easy shopping experience!!
Nat Jones was such a great helper!! She was super nice and was able to answer all of my questions
I came in today for a bedroom set and Jeff did an excellent job helping me find the right one!
My husband and I walked into Ashley Homestore on a whim today. We were greeted by Jeff and were actually just looking, but ended up buying two recliners and are considering a living room set and bed! Jeff was so helpful, friendly and patient…not at all like a used car salesman that I was expecting! If you ever go to Ashley Homestore ask for Jeff Powers.
Thanks to Jeff for helping us get the best deal on a new couch and loveseat.
Jeff was great to work with. Received a an awesome deal. Thank you
Caitlin was a sweetheart and gave me the best deal
Caitlin was AWESOME! Answered all our questions and gave us the best deal possible on our couch and love seat. She was delightful to work with. Will defiantly go back again when we are in need of furniture.
Jeff P. Was awesome! He helped get us some really great deals and found us the perfect chairs!
Ricky was very helpful and nice, great service
Jeff was amazing and helped us make the right purchase with the best price!
Caitlin was so knowledgeable in lift chairs and mattresses
Went in to Ashley’s to look for sofa/loveseat. Jake Lopez was very helpful and knowledgeable. Couldn’t be happier with the experience
Cheryl was amazing!!! I'll come back next time for sure
Caitlin had the best customer service and was very knowledgeable
Cheryl is amazing and let us look around and try everything
Great experience. Jeff Powers helped us with getting exactly what we wanted. He was very friendly and helpful.
We worked with Caitlin at the Pocatello store and had a fantastic experience. We are so excited about our new living room set. Caitlin provided great service and helped us get a great deal.
Caitlin is the best
Was a great experience with Caitlin and staff. Very helpful and found everything we needed!
Thanks Jeff P. I appreciate your time today. Looking forward to getting my tables and lots more great stuff for our house. You were helpful and professional and will definitely recommend you!!
Extremely kind staff, the woman that helped me was very informative and directed me to exactly what I needed will definitely be buying from here again
Caitlin came to help us. She was very patient as we asked her many times to give us time to discuss as a couple what we wanted. Didn't feel pressured or rushed to pick what we wanted.
We went into Ashley Homestore in Pocatello Idaho. Caitlin Colleran helping us. We were very happy with her service. She let us shop around and answered all our questions. The first item we picked when we measured it would not fit. She helped us find one that would.Thank you Caitlin. Go see Caitlin Colleran at Ashley Homestore for all your needs .You will not be disappointed.
Caitlin had the best customer service
Great furniture, good people but delivery seems to take a long time. Would be more satisfying to sell off the floor products.
Caitlin Colleran was so great in assisting with me in my first big purchase. Definitely recommend her for all of your purchases!
Caitlin was amazing! She was very proactive and helpful, making sure we got exactly what we wanted! We will definitely be coming back for other furniture in the future!
Waited 4 months for chairs. Talked to the sales manager, Chase and I found him dismissive and uncaring. I will not buy anything there again.
Jeff Powers is awesome and saved us tons! Thank you!
We bought a sectional last week and Caitlin was super helpful and knowledge. We were in and out in less than an hour. The only annoying part is that we have to wait a month to get it, but that's not her fault. It's like that anywhere you go for furniture. This the the 3rd couch we've bought there and a entertainment center and we love them all. Great quality and great service
ⁱ was nervous to buy from an actual furniture store but ashley furniture made it really easy. Ricky was able to help me find exactly what ⁱ was looking for for a great price. ⁱ will be coming back in the future !!
I went into Ashley furniture looking for a new tv stand, and new couch. I usually hate going to in person stores because of my anxiety, but Ricky was so kind and had such a genuine demeanor, I absolutely recommend working with him. He was able to answer all of my questions, I will be back shortly to secure my purchase :)
Always great with delivery. Quick set up
We recently had Caitlin as our sales woman, and we got some awesome furniture, at a great price, and the best seevice from a sales woman we have ever experienced, THANKS, Caitlin we will be back.
Caitlin was so great to work with!! She went above and beyond to meet my expectations! Will definitely return for all my future purchases and work with her!
We came in looking for a reclining sectional. Ricky was very helpful and very knowledgeable and with his help we were able to decide within 15 of coming into the store!
Love the service
Ricky was great! Willing to work with you and super friendly!
A shout out to Caitlin at the Pocatello store! She was super helpful and freaking awesome to work with!
Ashley Home store was a great place to get what we wanted, they have a lot of options on furniture, also the employee Caitlin was very friendly and gaves us great details on what furniture we were interested in, All in all it was a good experience.👍
Loved the furniture selection and my future new couch. Ricky Randleas was great to work with! Highly recommend
Good to work with great customer service
Everyone is super professional and courteous. Any problems I've had have been addressed and communicated effectively. Very friendly staff.
Great atmosphere and customer service. Ricky helped us out in finding the right furniture and great protection plans. I will definitely come again when I need furniture.
Lots of furniture. But, you have to wait 4 to 6 weeks before you get what you bought. Nice staff.
The folks we worked with one three different occasions were fantastic. Helpful, polite and great to work with. Thank you.
Not impressed. Started out with one girl helping me to look at beds. I asked about pricing on a certain bed (there was no price tag) to which she went to check on. After about 5-7 minutes of waiting, I went to look for her and she's helping other customers on the floor! Not at a register, but a new set of customers! So I then had to ask another employee if she could help me, but she was already with her own customers, and I'd have to wait. That's totally understandable. I then found a couch I liked, and since they were out of stock, asked if I could purchase the floor model but was told "no" by the manager. No one ever suggested "hey, let me call another store and see if I can get one here for you." I just didn't feel like I was treated that well or that they cared if they got my business or not. It wasn't even particularly busy in there. I definitely won't be back, and would rather support another furniture store somewhere else, even if it means driving to Idaho Falls.
We had the best experience. Chase was so great. He went above and beyond to help us find what we wanted. We are so pleased
I will always recommend Ashley homestore but Cheryl in particular was so friendly and such a great help when we made our last purchase. Whenever we had questions about pricing or purchasing pieces of furniture, she had an answer ready for us or looked up whatever we needed quickly. She made the buying process very simple and she's been keeping us updated on a dresser we ordered in late November that will hopefully arrive soon. I hope she'll be available next time we go in to shop!
Absolute horrible service. Purchased a tv stand the stand was damaged while they loaded it, didn’t notice until we went to unload at home. Called they said the will get another one to us in 2 weeks. 3 weeks goes by and they bring me the wrong tv stand. Called them again was informed I have to keep it because that’s what they delivered. Been fighting them on getting a new tv stand of the original purchase. Was told I could wait 6-8 weeks when they have another one in the store. No one returns phone calls absolutely horrible management and customer care. Was ready to spend 6500 on a full bedroom set but will be taking my money elsewhere
Amazing experience during shopping and delivery. The customer service is superb and the associates are very accommodating, knowledgeable about the products, and provide prompt service. We have relocated from Calgary, Canada recently to Pocatello, Idaho and Ashley HomeStore is the best place to begin for furniture-shopping. The prices are reasonable, inventory is huge, delivery is prompt and they abide by their time-commitments. We opted for our furniture to be set up, the gentlemen delivering our items were friendly, courteous, efficient, and very helpful. We are very satisfied with their service. Thank you so much Ashley HomeStore and its associates for making our relocation so easy and stress-free, much appreciated. Excellent service, keep it up and going!! Thanks and best wishes, Arpita & Anirban
We made it just in time for Black Friday sales! The staff was very helpful and informative. They gave us great deals!
Bought my sister a couch for Christmas, lovely service and very helpful!!!
Caitlin was amazing and helped us get a great deal
Wonderful friendly staff! We were greeted as soon as we walked into the store. They have a really good protection plan. Great environment and Santa was playing a piano beautifully!!!
Michelle was great to work with, happy with the great deals for black Friday!
We love Ashley, they are so helpful but don’t pester you while you are browsing. Always have great deals.
We absolutely love this place and the people here... we come here for all of our furniture needs. This place rocks!
Michelle was awesome to work with. Once we had decided on the set we liked, she made the purchase easy and enjoyable. We even had the chance to interact with a few of the other employees there. We found them just as awesome. Very good experience with the purchase and order.
The staff is so helpful
Their sales reps and staff are so helpful! We had the best experience!
Had a great experience. Jeff and Sylvia were great help and answered all the many questions my parents had with their purchase. Would definitely recommend this place!!
Great service, tons of help!
Travis was the Best! So efficient!
Amazing service with even better black Friday deals thanks Jeff Powers!
Great to deal with. Great customer service and very friendly
Great helpful sales people. Very informative. With beautiful furniture.
Awesome great service from Travis!
Awesome selection and services to choose from. Travis was super helpful!
My wife and I will always come back to Ashley Furniture. The customer service here can’t be beat! They’re helpful and friendly and get you the best price they can. They’re good down to earth decent people to work with.
Good customer service, very helpful staff.
Gave a Great price with great customer service.
Walked in to Ashley in Pocatello and was immediately met with a smile. No high pressure sells, was left alone to look around. This is important to me. When my wife and I found what we were looking for they were right there to answer all our questions. Then when they told us the price, the piece we bought was on sell. My wife asked if it was right because the price was lower than we thought. Great service, great prices. Would highly recommend.
We have been here a handful of times and were always greeted promptly and treated very well. Every associate here has a great knowledge of the products and always offered us a lot of choices. We will definitely come here again!!
I should have read the reviews before going here. We ordered and paid for furniture in July and was told it would be here the end of August. Ok, that's not too far off. The lady said she would keep us in the loop. She didn't. September rolls around and nothing. I call, was told they would call and check and call me back, nothing. Called back and was told October maybe and would get a call back...nothing. Called back and was told to call back in 2 weeks. Called back and talked to our original sales lady and she said she would check and call back...she didn't. Gave it a week, called back and was told end of December and to call back in 2 weeks. Why? So I can be told February? I get furniture is hard to get in and is running behind. A little communication and a 1 minute phone call to keep us posted isn't hard to do. That's what I'm mostly upset about. I feel the customer service was great and when you pay and leave, that's it. They got our money and all communication stops. We are debating cancelling our whole order. We have gotten our furniture from Ashley before in other states and have been happy. That's why we came to the Poky location. Never again. Disappointed with this location.
I should have read the reviews before going here. We ordered and paid for furniture in July and was told it would be here the end of August. Ok, that's not too far off. The lady said she would keep us in the loop. She didn't. September rolls around and nothing. I call, was told they would call and check and call me back, nothing. Called back and was told October maybe and would get a call back...nothing. Called back and was told to call back in 2 weeks. Called back and talked to our original sales lady and she said she would check and call back...she didn't. Gave it a week, called back and was told end of December and to call back in 2 weeks. Why? So I can be told February? I get furniture is hard to get in and is running behind. A little communication and a 1 minute phone call to keep us posted isn't hard to do. That's what I'm mostly upset about. I feel the customer service was great and when you pay and leave, that's it. They got our money and all communication stops. We are debating cancelling our whole order. We have gotten our furniture from Ashley before in other states and have been happy. That's why we came to the Poky location. Never again. Disappointed with this location.
Super friendly and helpful!
Michelle was extremely helpful and answered all our questions. She gave us many options for financing so we could figure out what would work best for us. We were impressed with the selection to test out on the sales floor and found the recliners we were looking for. Thanks you for the excellent service!
Great customer service! Good selection and helpful staff!
Michelle was super kind and helpful and helped us find exactly what we were looking for. They didn’t have what we wanted on the floor but she was able to get us what we wanted through an order. Very helpful
We love shopping here! We took 5 kids to go look at furniture and Ashley employees were so sweet and patient as we found a new dining table and couch for our home! We’re excited for our new furniture!
Excellent staff and service! Beautiful, quality furniture for an amazing price!
All in all decent experience decent selection however, after hearing about the general manager Jared not honoring warranty's I will not be taking my business there.
When they have a sale it's great. Jeff Power was a great help thanks
I want to start out that initially, customer service was fantastic. However, after we paid for our furniture, the staff were all less than helpful. At payment in February 2021, we were told furniture would be delivered in 6-8 weeks. The 8 weeks came and passed with no call from the store, so on week 9 we called and gave us some excuse with assurance they would call with an update soon. We waited a few weeks with no call. Now at month 4, we call again and receive more excuses. Fast forward another 2 months, we call again to find out 2/3 of our order had arrived but assured all would be delivered first week in July. That date has now past and still no furniture. We called for another update and they had none; still missing pieces. We asked for a refund and the sales associate begged for us to wait until the end of July (my partner is a softy). Not holding my breath. This whole experience has been frustrating and I will never recommend this company. Go through a privately owned business instead. All they had to do was call to give updates but they were above even that. I’ve never been so disappointed!
Good place better service
We bought livingroom furniture that will be here the end of June, this month. Great staff.
They care about their customers and work with you to help you get what you came in for.
Expressing my gratitude for their outstanding service. Shopping at Ashley's has always been so simple and rewarding. Thanks Jared, for taking the time to assist my daily needs.
Kinda felt like I was being judged as soon as I walked in. Definitely never going back.
Genuinely would leave a 0 star rating if I could. Ordered a couch in February and it is now May..... still no couch! Call them weekly to ask for updates and every week it’s a different answer. The manager needs to have a meeting with his employees and they need to decide on what the lie for the delay is because there is always a different answer. 10/10 do not recommend this place to anyone!
love my couch!
Bought entertainment center and a couch. They said 6 to 8 weeks until they will be delivered. It took 4 months!! And they did not give any updates. I had to call and ask them how much longer. When I did they said about a week, that was never true. I would have been more satisfied if they would have updated me to let me know it would be longer. But I had to call and ask. They sounded irritated and upset that I called and asked like I did not matter.
Orders couches and they kept pushing back a month for delivery for months until they just canceled it. Haven’t had couches for awhile and now don’t get any at all. 100% don’t recommend getting couches from there if they’re getting delivered.
We have purchased twice from Ashley furniture in Pocatello. First time went well. The second time was excellent I understand there is different management which is fantastic, our cushion replacement took a minute yet we just received them and are very happy they didn’t forget us. We won’t forget Ashley with our home needs. Thank you tons.
My wife and I were in the store recently when we overheard the “manager” being incredibly disrespectful to a younger couple. We were completely shocked by the lack of professionalism and arrogance from the “manager”. Through further investigation we found out his name is Jared. All of those things aside the quality of their merchandise is equal to that of Walmart. Save the headache and shop somewhere else.
I WISH I COULD GIVE ZERO STARS! I would avoid this store at all cost. We bought a bedroom set from them almost 3 years ago and after having it for 2 months our bed broke. And I'm talking our mattress fell through the bed on the floor while we were sleeping! Their service man came out to fix it and admitted to us the the pegs under the bed that hold it up are KNOWN to do this on hardwood floors and that we were actually supposed to have 4 of those instead of just the 2 that they put on. Then went on to tell us he would fix it but it would most likely not hold and need to be re placed. Our bed since then has done this FIVE TIMES. 5 times they have fixed it. We finally, the 6th time it broke, insisted that it be replaced since the warranty we purchased clearly says if it cannot be fixed they will replace it. They agreed to replace it but then continued the give us the run around for OVER A MONTH! All this after being told by the owner if I spoke with her son he would "make it right" we were finally able to speak with her son jarod only to be told that he would in fact NOT replace our bed only "try" to fix it. He told us they will only replace it with in reason we asked what the parameters were to be within reason he refused to answer us and when we became upset at this he told us "to get the hell out of his store" after he asked my husband if "he wanted to take it outside." They could not be more unprofessional if they tried. HORRIBLE customer service and cheap furniture.
I would avoid this store at all cost. We bought a bedroom set from them almost 3 years ago and after having it for 2 months our bed broke. And I'm talking our mattress fell through the bed on the floor while we were sleeping! Their service man came out to fix it and admitted to us the the pegs under the bed that hold it up are KNOWN to do this on hardwood floors and that we were actually supposed to have 4 of those instead of just the 2 that they put on. Then went on to tell us he would fix it but it would most likely not hold and need to be re placed. Our bed since then has done this FIVE TIMES. 5 times they have fixed it. We finally, the 6th time it broke, insisted that it be replaced since the warranty we purchased clearly says if it cannot be fixed they will replace it. They agreed to replace it but then continued the give us the run around for OVER A MONTH! All this after being told by the owner if I spoke with her son he would "make it right" we were finally able to speak with her son jarod only to be told that he would in fact NOT replace our bed only "try" to fix it. He told us they will only replace it with in reason we asked what the parameters were to be within reason he refused to answer us and when we became upset at this he told us "to get the hell out of his store" after he asked my husband if "he wanted to take it outside." They could not be more unprofessional if they tried. HORRIBLE customer service and cheap furniture.
DO NOT BUY FROM ASHLEY HOMESTORE IN POCATELLO IDAHO. The most unprofessional and dishonest people I have ever encountered. They make cheap furniture and will not replace it even if you have paid for the extended warranty. Our bed has broken on us 5 times and they halfway fixed it each time, the service technician told us the first time that it was not going to be fixed correctly, and 4 times later it was still not fixed. Now the bed is damaged beyond repair, and they will not replace it. I have been in contact with multiple people over the last 40 days while my bed has been on the floor and have got the run around from everyone. I've had one person tell me they will replace it; one person say they will give me the money spent on it towards a new bed and now the store manager is telling me all he will do is "try' to fix it again. I asked him what the purpose of the warranty is if they will not replace something that is broken, he said they will replace it within reason. I asked what "within reason" is categorized as and he stared at me and said do you want us to try and fix it again? I asked again, what is within reason? He responded with, do you want me to try and fix it again or not? We got in an altercation in the store. He asked me if we needed to "take the problem outside" and then told me to "get the hell out of his store." Now we are stuck with a $1000 dollar bed that is broken and our mattress is on the floor. Upon returning home I called the corporate and they let us know that this store is independently owned and unfortunately, they cannot do anything about how these people operate their business. The only option was filing a corporate complaint. Absolutely worst customer support I have ever received at any retail store ever. I will do everything in my power to keep anyone away from this store, so they do not have to go through what we have gone through for the last couple years. If you buy from Ashley, you will be disappointed with the whole experience. Great job Ashley Home Store you picked some winners to run your store here in Pocatello Idaho. Hopefully, someone that is about to spend money in your store will see this, and I can stop them from making that mistake. You will never get another penny out of me. I was warned when I bought from you guys that it was a terrible experience and I wish I would have listened to them. Never again. If you have had a bad experience, please get on here and google and leave a review with your experience. As stated in other reviews, Jarod is very arrogant and not a great manager. His position should be reevaluated.
DO NOT BUY FROM ASHLEY HOMESTORE IN POCATELLO IDAHO. The most unprofessional and dishonest people I have ever encountered. They make cheap furniture and will not replace it even if you have paid for the extended warranty. Our bed has broken on us 5 times and they halfway fixed it each time, the service technician told us the first time that it was not going to be fixed correctly, and 4 times later it was still not fixed. Now the bed is damaged beyond repair, and they will not replace it. I have been in contact with multiple people over the last 40 days while my bed has been on the floor and have got the run around from everyone. I've had one person tell me they will replace it; one person say they will give me the money spent on it towards a new bed and now the store manager is telling me all he will do is "try' to fix it again. I asked him what the purpose of the warranty is if they will not replace something that is broken, he said they will replace it within reason. I asked what "within reason" is categorized as and he stared at me and said do you want us to try and fix it again? I asked again, what is within reason? He responded with, do you want me to try and fix it again or not? We got in an altercation in the store. He asked me if we needed to "take the problem outside" and then told me to "get the hell out of his store." Now we are stuck with a $1000 dollar bed that is broken and our mattress is on the floor.Upon returning home I called the corporate and they let us know that this store is independently owned and unfortunately, they cannot do anything about how these people operate their business. The only option was filing a corporate complaint.Absolutely worst customer support I have ever received at any retail store ever. I will do everything in my power to keep anyone away from this store, so they do not have to go through what we have gone through for the last couple years. If you buy from Ashley, you will be disappointed with the whole experience.Great job Ashley Home Store you picked some winners to run your store here in Pocatello Idaho. Hopefully, someone that is about to spend money in your store will see this, and I can stop them from making that mistake. You will never get another penny out of me. I was warned when I bought from you guys that it was a terrible experience and I wish I would have listened to them. Never again. If you have had a bad experience, please get on here and google and leave a review with your experience.
If I could give more stars I would! Excellent customer service! My sales person was Chase. He was very professional and helpful. When my furniture came in Teryl the warehouse manager called me and set up a delivery date that would work with my schedule. The delivery guys Andrew and Otto were super polite, professional, and extremely respectful of my home!!! Highly recommend Ashley’s!!!!
Would never buy from them. You find furniture that you like on their showroom, and they tell you you can sit on it but you cannot take it. It will be up to 16 weeks befroe you can have it delivered. They will not sell the floor sample to you. Who wants to wait up to 16 weeks for new furniture.
Would never buy from them. You find furniture that you like on their showroom, and they tell you you can sit on it but you cannot take it. It will be up to 16 weeks befroe you can have it delivered. They will not sell the floor sample to you. Who wants to wait up to 16 weeks for new furniture.
At this time this store can NOT get your items in with the time limit the give. I have waited 3 months, then got another excuse for two more weeks after being told it was the truck for today! Lie after lie from salespersons there.. I got my money back and WILL NEVER RETURN!
We just purchased an entire living room set including sofa 2 recliners and 2 end tables. Kaitlyn and Dustin where very helpful. Took as much time as was needed and also told me the differences between fabrics and styles. I was absolutely satisfied with the service I received.
Not impressed at all. We ordered a couch November 11th, were told it would be delivered 4-6 weeks at the latest. Called in the middle of December to get an update and they told us first week of January (8 week mark). It is now January 4th and I called today to see when it would be delivered this week..... nope, they told us it's now pushed back to the end of January. Do not tell a customer 4 weeks and then expect them to pleased with 12 weeks, that's not even remotely close. We also ordered a rug, they called us a month later to let us know we can't get the rug and would have to either re-fund us for it or buy the one off of the floor. Every time I have spoken with them, they are unapologetic and they really could care less. I would have much rather bought from another store then not have a couch in my living room for 3 months.
Not impressed at all. We ordered a couch November 11th, were told it would be delivered 4-6 weeks at the latest. Called in the middle of December to get an update and they told us first week of January (8 week mark). It is now January 4th and I called today to see when it would be delivered this week..... nope, they told us it's now pushed back to the end of January. Do not tell a customer 4 weeks and then expect them to pleased with 12 weeks, that's not even remotely close. We also ordered a rug, they called us a month later to let us know we can't get the rug and would have to either re-fund us for it or buy the one off of the floor. Every time I have spoken with them, they are unapologetic and they really could care less. I would have much rather bought from another store then not have a couch in my living room for 3 months.
Best customer service in the business. Time after time I receive nothing less than superb service from these guys. I even moved 50 miles away and still choose to make the trip.
Just okay, needs a little work on quality
Great selection
Great helpfull people
Very professional
I highly recommend Chase at this location. He was very helpful and motivated to find us a couch quickly. We were pretty indecisive but ended up leaving happy! He made the process stress free and smooth.
People saying their to high priced, you get what you pay for. We won’t do any other business than Hailey here. You pay not just for the furniture, but the service as well!! We had a bed that wore weird and they replaced it no questions asked. Even got us to upgrade and we love it. We’ve bought bedroom sets, chairs, couches, table, and we love that they backup their products. Not a lot of retailers will do that!!! Thank you Hailey!!
Lots of variety .financing options
They came over and replaced the squeeking base on the rocker recliner today and I am very happy once again. Thank you to the service technician that came and done the work.
Great to work with. Our salesperson was so sweet and patient with us and changing our minds multiple times. Have great products.
Too expensive.
I always buy furniture from these guys! I’ve been coming here since they came to town and they always deliver wonderful customer service. They also offer great warranty coverage, meaning they send a local guy out to do a repair rather than having to work through some faceless third-party
Friendly environment, however small floor selection of kids furniture which was our interest. Solution however is to simply viww all items available through online platform.
Best place to get your furniture. Wonderful people at the Pocatello Ashley home store. Love their services!
Some interesting pieces, but a little more than the wife was prepared to spend.
It was great
Operate on an ancient business/sales model and their goods are way overpriced. Almost ended up throwing $600 down the drain.
The beginning of my experience was great. I called over the phone to place an order because of issue with online service. After being told several times that things would be done, and then not getting called back..I decided to take my business elsewhere. All I wanted was to be helped and feel like even though I was not an in-store customer, I was still important. However, even after cancelling 2 orders..Ashley still holds the charges on my card and will do nothing to resolve my issue. When I tried to get help with it yesterday...I was told by the employee she was busy and would have to call me back. I then called another store to try to get some sort of help. I was called back by the employee and confronted in a negative manner for contacting the other store. I will never use this company again!
expensive
Ashley's had great staff that are friendly and know the products. The whole crew is great to work with!
Hailey treated us like family!
Dustin is absolutely amazing he will take care of you always enjoyed coming here we take a lot of time to choose things I've never felt rushed or like I was an inconvenience thank you and we will continue making purchases here
management knows how to make things right
Chase needs a raise because he is super professional and he literally knows your whole inventory off the top of his head. He helped us purchase the dining room set of our dreams. I would highly recommend asking for Chase because he is the best!
We've shopped this store many times and always had fantastic service. Unfortunately, our latest experience was anything but good. Our furniture was damaged at time of delivery, so we went in to resolve it. This is where we met Jared (the owner's son from my understanding). Our experience went straight downhill from there. Jared approached the issue with absolute arrogance! We were told we would have to pay a 20% restocking fee, despite receiving damaged floor model furniture. We chose to"reselect", as they call it. In doing so, Jared turned out to be extremely math challenged and began arguing with me as if it were my fault. In the end, he realized his error, but his arrogance list them the sale. He was dumb enough to offer us an out and refund our full purchase price. Based on Jared's arrogance, we jumped at the opportunity and have chosen to take our business elsewhere. Good riddance Ashley Furniture Home Store... please call us when Jared is no longer associated with your organization and we will consider coming back!
These guys are great to work with. Very helpful and friendly an the merchandise is top quality.
Nathan is AMAZING! We had a customer that we needed a couch repaired that was not from Ashley furniture. He came out within an hour to look at the couch, we got a plan together. The next day he came out spent a couple hours, fixed the couch like new, even went above and beyond, and cleaned the couch. Amazing customer service, just a wow. Highly recommend calling them and hats off to Nathan for such a great job.
Great selection.
I love my furniture! Chase was very helpful, and the customer service is amazing!
Great Warranty program fast delivery and fantastic customer service with a great sales team very compasionate and professional
I honestly can't say enough good about this place! They were amazing when we bought our couch and table. Hailey helped us find exactly what we were wanting at an incredible price. 5 months later we had the worst luck with dye from a hot pad staining our table! We were so bummed! However, Jared and the rest of their team helped us get it replaced for $0 without any hassle! We purchased the 5 year stain and damage warranty and it paid off!! These are awesome people to work with! Highly recommend!
I honestly can't say enough good about this place! They were amazing when we bought our couch and table. Hailey helped us find exactly what we were wanting at an incredible price. 5 months later we had the worst luck with dye from a hot pad staining our table! We were so bummed! However, Jared and the rest of their team helped us get it replaced for $0 without any hassle! We purchased the 5 year stain and damage warranty and it paid off!! These are awesome people to work with! Highly recommend!
Friendly, helpful staff.
We had a mattress fiasco trying to get the right one for us. The staff was kind, helpful, patient, and went above and beyond to make sure we were satisfied! Thanks to them! Amazing professional staff!
Don't go to them for anything, all they do is lie and cheat their customers. I have been trying to get my couches replaced through their old insurance company Montage for 2 years and no one has actually done anything to help me and my couches are only getting worse and they still won't do anything. They state that they stopped using them but are still making us go through them. They keep telling me they will send someone out, after that nothing happens. I have had 3 people over to look at my couches. Their old manager stated they would fix the couch and that they were ordering parts, then when I called them back I was told my couches were discontinued and no parts were available and told to go through insurance again. I'm told that they either lost the paperwork or that the claim has been closed. Then I tell someone new my issue and they say how much they want to help, then give me the same story. I was also told at one point to buy new couches. Super frustrating, I highly recommend to take your business elsewhere.
Would not recommend Ashley to anyone. They have terrible customer service. Friends of mine bought a couch and two person couch with cup holders from them. Ashley promised them that if anything happens to them. They will fix or replace the couches and make it right it has been 2 years now. All Ashley is doing is giving them the run around and not keeping to their promise like they should. They don't care for their customers or making sure they are happy. I would recommend going to another place. Don't even bother trying Ashley they will give you empty and fails promise.
Should have read the reviews before buying here... Wife called them to find out when they’re delivering, she was told that today is the day. I called today and was told it’s not here, coming up on 4 weeks of waiting. They also have the nerve to ask me if there’s a reason why I want it fast... um, cause I’ve been sitting on the floor for 4 weeks? Is that a good reason for you? Why say something and then say something else... ...Update... Adding 3 stars because the delivery guys were fast, no damage and good guys.
They need a no star evaluation for reviews... they don't even deserve One star when a couple goes into the store and there's 4 people working, have time to walk through the whole store and NOBODY asks if we need anything. Not saying we need butt kissing but acknowledgement that we are in the store would be nice😡😡😡 Guess we'll go somewhere else. Probably back to Blackers in Blackfoot atleast 5 people asked if we were helped or needed help.
Sucked they had a piece of furniture on line and said it was in stock and it wasn't. Lied about it and other Furniture way over priced
bought a recliner on sale for a good price.
Outstanding service by Dustin. I have never been happier with a purchase.
6+ weeks and still waiting on my furniture. Will never shop here again.
Pack a lunch and win the lottery before you go...
Received some great help
It is like Merlin's TV of the furniture.Overpriced.Very nice and professional sales team,but I am not sure that furniture they sell is so much superior than the one I can get ot Odell's.The showroom looks pretty and much more presentable than few other stores in the area,but prices seem not very reasonable.
Good service
Hailey at the Pocatello store was great. No pressure, very knowledgeable and professionable.
Excellent Customer Service
Find another location
Get alerts about new items, sales and more.
For additional details on the offers on this page, click here to learn more.
0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
