Ashley Store Algonquin, IL

Ashley always seems to have trendy and quality furniture in my opinion and findings. However, I cannot stand commissioned salespeople. Customer satisfaction would sky rocket if everyone was paid a salary and didn’t have to fight for their paychecks.

It was a wonderful experience. My grandchildren wanted to buy me a recliner for Christmas. We looked at several stores & then we came to Ashley & found just the right sofa & recliner in one. Thank you for your help. I am a very lucky Nana.

I was able to order a king bed online with my sales rep after trying out different beds in the store. I wasn’t ready to purchase at the time I was physically in the store but later Eric gave me lots of good information in helping me choose the best mattress for my needs. He was patient and helpful in getting all the paperwork done. Great experience!

Ericka is fantastic! She truly knows her products and provides outstanding service! I'm a returning customer and plan to keep working with Erika in the future!

Excellent assistance!

They had a great selection of furniture and the prices were very reasonable. The staff was very pleasant and easy to work with. I highly recommend them.

Fast, in and out. Good service

Had a great experience.Bought a great mattress our sales lady was very helpful, very polite and very patient with us.Good job to her and then the mattress came two weeks late, and they totally brought me the wrong mattress.They brought me a piece of foam, not even a mattress.It was like a scam, told them they gave me the wrong mattress.Now still waiting for my new mattress.I had to pay more money and wait three more weeks.Do not ever buy any bed from ashley furniture?Are you await a month or 24 your bed?They don't care about you.You might as well go to a bedding store that gets you your mattress in a couple days.Scam

They were eager to take my money however trying to reach the the local store is a joke and no response to messages left! I JUST WANT TO SCHEDULE MY DELIVERY!

(Translated by Google) They delivered the wrong bed frame; a king-size spring box mattress doesn't fit. I went back to the Ashley store and saw it was a completely different frame, plus the headboard has a very strong, unpleasant smell. They gave me a number to call, but they haven't resolved the issue. My king-size mattress is so tight it's getting damaged! And the headboard looks like it has some kind of liquid spilled on it; the fabric has a strong, unpleasant smell that won't go away. (Original) Me entregaron la base incorrecta, no cabe una spring box king, regresé a la tienda de Ashley y vi que era una base completamente diferente además la cabecera tiene un mal olor muy penetrante, me dieron un número para comunicarme pero no lo han resuelto. Mi colchón king queda súper apretado que se está dañando! Y la cabecera parece que tiene algún líquido derramado, la tela tiene un mal y fuerte olor que no se va.

The salesman I worked with was Diego. He was friendly and helpful but never pushy. I took my husband back to try out the furniture I was most interested in. Diego introduced himself but did not hover. My husband was dreading the trip before we went, but was very happy after the fact. We found what we wanted/needed and it was on sale! And the process was very painless.

Easy breezy, Erica is very helpful and delightful to work with...

We’ve purchased furniture from the Naperville location in the past and no issues. The Joliet location is another story. Do not buy from this location! The “manager” who works evenings is not interested in your experience as a customer at all. Follow-up from the store is nonexistent unless you try to cancel your order after receiving poorly built furniture and being forced into putting in an exchange order when all you want is a refund. Not a good way to try to keep me as a customer. Sad situation at the Joliet location as they just do not care. DO NOT BUY FROM THIS LOCATION!

Buyer beware! We purchased a mattress from Ashley Home Store on 10/24, and our experience has been extremely disappointing from start to finish. Although the store was busy, we were repeatedly left waiting with little assistance—even while actively trying to make a purchase. One sales associate tried her best to be as helpful as possible but at that point we were already uncertain if we were making a good decision. Despite this and the fact pricing is wrong throughout the entire store and they don’t tell you this until checkout, we went through with the purchase. Unfortunately, the issues didn’t end there. The store manager was noticeably rude and dismissive toward both staff and customers. Our mattress was delivered on 11/4, and it arrived defective. One side is collapsed and one entire corner appears to be held together with glue, not letting the mattress fully expand. This seems like a clear manufacturing defect—or possibly even a refurbished mattress passed off as new. Since then, we’ve spent nearly two weeks trying to get this resolved. We’ve called numerous times, filled out claim forms, spoken with multiple agents, and even reached out directly to the store. Not a single call has been returned and the “emails” that have been sent are non-existent, and no they aren’t in a spam folder. We were told we had a 30-day window for replacement, yet it feels like the store is doing everything possible to avoid honoring it. We started this process on 11/5, the day after we received the mattress. At this point, we’re left with a nearly $2,000 defective mattress and no support. This has been an extremely unfortunate and frustrating experience, and I strongly recommend staying far, far away from this location and ordering from this furniture store. Hoping we can actually receive a replacement at this point or even a call returned to us to resolve this issue.

If I could give zero stars, I would. This location is unprofessional. I had gone into this location to place an order, already knowing what I wanted. When I arrived, I had to wait about 20 min for my Salesman to greet me, then another 2.5 hours as they were having an IT issue. We finally got the furniture ordered and delivery date was set. When the team showed up for delivery, they had the wrong items. I had to reject the delivery and work with the CS team to make sure the correct items were reordered. I was told that my order would then be delivered on Tuesday, 11/4. Leading up to this day, I had not heard from Ashley and reached out multiple times. I finally got through to the CS team via phone and was told that my delivery was canceled and the earliest it could be delivered was Thursday 11/6. No one had given me proper communication nor was I made aware of this beforehand. I had to change my entire schedule, and luckily, I am available that day to make it work. EXTREMELY DISAPPOINTED in Ashley Furniture. The only reason I purchased through this company in the first place was to avoid this exact situation from happening.

Erica was fantastic!

The sales people were great - especially Brian- very patient and didn't pressure us. Their product is high quality and they had everything in stock. A really good experience.

BRIAN was very helpful

Fantastic and quick

Victoria was very helpful and patient with us! Thank you Victoria. We appreciate your great service.

Victoria was a pleasure to work with she gave me options and was very patient as I was a little bit all over the place trying to figure out what I wanted. She paid attention to my concerns, and then responded to each one Her knowledge exceeded my expectations and the future, if I find that I am in need of furniture. I will certainly reach out to her. The store had so many different styles to choose from delivery was available and I didn’t have to wait six weeks. It was like within a couple days so I was really excited about that as well. .

Fantastic experience

Erica was great to work with! Listened to my needs and made quality recommendations without being “salesy” at all. Definitely recommend!

Young lady was very patient and not pushy

Everyone was extremely helpful, we found what we were looking for. Only issue I have is the high delivery charge and the fee to take our old furniture.

Erica, what can you say very knowledgeable, she was a big help in deciding what couch we wanted to get. If you go into Ashley furniture in Algonquin ask for Erica, she will make sure all your questions are answered and you go home with what you want not what other sales people want!

Brian did an awesome job with everything!

The entire team was totally enjoyable. Very down to earth was our salesman. Darrel was very knowledgeable of product and options. First time looking for furniture and never was there any pressure to buy. The store was very clean and areas were organized. My wife and I had a very enjoyable shopping experience.

Great Service they worked with us very friendly

We had a great experience at Ashley today. Maria helped us find a couch we really like and the store was so big and organized with lots of choices. They were nice and helpful.

I need to order a recliner for my husband who is experiencing medical issues. I researched them then called to order. I was unable to get the payment to go thru on my phone. My credit card company said it was a store issue. I called the store and was told I must come in to store to purchase. I am unable to leave my husband alone and we have no family close by so I am unable to purchase the chair he needs. VERY FRUSTRATED!

We went to the store talked to a sales person to get a quote on some items. The email us a quote for the wrong items and then when I try to respond to the email, letting him know, we did get a quote for the wrong items. they said that the email is not monitored and no one will get back to us does not seem like they got their act together.

The most stress-free furniture shopping I’ve experienced.

Price to hi on everything in the store and one person was the salesman for 2 to 3 costumer i was in the store for 4 hours to buy 3 pieces dining set. More salesman, lower the price, otherwise will be the last time. I will be there and I'm not recommending Ashley furniture. To any family up front for a service, higher prices. It's very bad, especially these days, autonomy is very messed up. Thank you.

Erica Guzman did an excellent job, she’s very helpful, and very knowledgeable.

Very easy place & people to work with

We walked in to try a tempurpedic bed, we were approached by very knowledgable specialists, Erica and Neil. They took their time and allowed us to experience all they had to offer. No pressure felt at all. Walked out with 100% satisfaction.

The salesman who work with us was a asset to your organization. He worked with us and explained the different material and internal construction of the 3 different sets we were looking at.

We had a great experience with Sheri, our salesperson. She seemed very knowledgeable and was not pushy. We’re looking forward to our new bedroom in a couple weeks.

Super smooth experience. Sales associate went above and beyond and I appreciate it .

Staff Great service and very knowledgeable but the process of checking out takes forever like buying a car

Diego is the best! Very knowledgeable. We will be back to him for all our furniture needs.

They sold me a rug that was discontinued and is now going to sit on my money for 3-5 days before returning ie

Sherri was extremely helpful working with me to furnish my condo in Florida. We found living room and dining room furniture. Only wish Ashley had better options for counter/bar stools that coordinate with the dining room furniture

I had a great experience shopping for a sectional at Ashley! It was quick and easy, and the sectional is getting delivered within 3 days of ordering. Eric was extremely helpful in answering our questions and made the process very easy. Thanks again Eric.

Worst store I have ever been to, all the time my family and I buy from them, this time I went 2 days ago to this location I was on the phone with my husband looking around, I was there for an hour, I didn't ask for help at first, I didn't need it either, I have a month to close on my new house, I used the bathroom too, then I continued looking, the manager came to me in a rude, impolite and racist way to tell me that I spend too much time in the store and used the bathroom, I should go, I argued with them this has never happened to me before I have been here for 20 years I am from Iraq I am an IT professional, this garbage should never be in this position him and the other manager or the other employees, my husband called the company and we are waiting, I will also email the main company and my attorney will contact to them , they should to fire him.

Neil and his team at Ashley Furniture were amazing! They were so friendly and welcoming from the moment I walked in. I really appreciated that they weren’t pushy at all and took the time to answer my questions. The prices were convenient and fair, and the whole process felt smooth and professional. I highly recommend Neil and his team if you’re looking for a great furniture shopping experience!

Took care of everything over the phone. Awesome service Thank you.

Nice place, nice people working there. Our associate Diago, greeted us politely, showed us where to find the loveseats we were looking for and let us roam freely, no pushy salesperson following us. Long story short, he answered all my questions, & ones I didn’t even ask from start to finish. He was very courteous and knowledgeable. Can’t wait to get our new loveseat. Thanks Diago! I

Maria was so nice and so helpful. She knew when to hang back. It was a very relaxing trip as the store was almost empty.

Great customer service.

Found exactly what we were looking for with the assistance of Maria Listrovaya. She was knowledgeable and so pleasant. Made our Selection and Purchase very relaxing. We will definitely search out Maria for any further purchases. Thanks Maria! :)

Eric was remarkable, knowledgable and gracious.

Kelly was very helpful and kind during our buying process. We are very happy and can’t wait to receive our new couches!

The staff were helpful and worked well with me to match a competitor price. They exceeded my expectations by scheduling delivery of my new bed frame and mattress for the next day.

We were approached by a salesperson when we arrived but then left alone to shop. When we were ready to ask questions it was easy to find someone. Eric was incredibly patient with our many questions and made it easy to make a final purchase.

I bought a couch approximately 2 1/2 years ago from Ashley. The power reclining function stopped working on one side of the couch and I called the Warranty department for help. After the lady walked me through some questions I was told that there’s nothing that they can do and that the part is discontinued. The lady insisted that they cannot make any repairs or assist me as the part is not manufactured anymore. I asked her multiple times if there was any other option to fix my couch since I do not want to purchase a new one due to mine only being a couple years old. I was told again that there’s nothing they can do. After I called Ashley, I called Premier Furniture Servises. Within 10 minutes I had a solution. I was able to order the part on Amazon, which is readily available, and have gentleman coming to my house this Friday to fix my sofa. It’s a shame that the customer service is this way because the couch and other furniture we purchased are actually nice. Please know what you’re getting yourself into if you buy a reclining sulfur from Ashley.

Syed was very helpful! He was super patient, professional, and knowledgeable. He made our furniture shopping experience easy and enjoyable.

Brian made the whole shopping experience very easy. He helped me get everything processed quickly. Great experience and a very friendly staff.

Drivers were very courteous. They got the furniture in In no time, they really know their job excellent service

Needed an adjustable base for our bed and they made it quick and easy

Very positive experience!

Syed was kind, professional, knowledgeable, and patient. We are so excited for our furniture to arrive and will be referring friends and family!

Beware of Ashley Furniture’s Misleading Extended Warranty – A Nightmare Experience Review: Last year, we purchased furniture from the Ashley Furniture store in Algonquin, IL. During the purchase, the salesperson strongly pushed the extended warranty, assuring us it would cover accidental damage, including something as simple as water stains from glasses. Trusting their recommendation, we decided to purchase the warranty for $900, believing it would provide peace of mind. Fast forward to this year: a small amount of water spilled onto our dresser. We immediately wiped it up and were relieved knowing we had the warranty to cover exactly this type of incident. Unfortunately, this is where the nightmare began. The extended warranty provider listed on Ashley’s website wasn’t the one we were actually covered by. This led to over a month of delays, countless hours on hold, and ultimately being told by the first company that we didn’t even have a policy with them. When we finally reached back out to Ashley, they said, “Oh, you’re covered by a different provider.” We contacted the correct provider and spent another month submitting images, descriptions, and paperwork — only to have our claim denied because water damage is not covered, completely contradicting what the salesperson had told us at the time of purchase. When I called Ashley’s to escalate, they outright refused to take responsibility for their salesperson’s misrepresentation. Instead, they blamed the third-party insurance company and claimed that once a year has passed from the date of sale, they are no longer responsible for anything. I explained that our initial claim was filed well within the year, but they said there was “no way to verify” this and ended the call with a dismissive, “Have a nice day.” This experience has been nothing short of horrible customer service. Ashley Furniture sold us a product under false pretenses, and when we tried to use it, they abandoned us completely. Ashley Furniture has lost a customer for life, and I hope this review warns others: The extended warranty is not as comprehensive as salespeople claim. If a salesperson misleads you, Ashley will not stand behind their word. Be prepared to spend hours dealing with third-party companies and get zero accountability from Ashley. Save yourself the headache — shop elsewhere or, at the very least, do not purchase their extended warranty. Update: After posting my original review, I saw a response from the Ashley Furniture owner apologizing and providing a phone number, stating they wanted to “learn from this” and “make it right.” At first, I was hopeful. Unfortunately, this now feels like more of an arbitrary gesture than a genuine attempt to resolve the problem. I called the number provided and spoke with a representative who was polite and apologetic. During our 45-minute conversation, they even admitted that this type of damage should have been covered by the warranty. That admission confirmed what I’ve believed all along — the core issue is a lack of alignment between Ashley, their third-party warranty partner, and their sales team. How can Ashley partner with a company to support their products without fully understanding what will and will not be covered? And why aren’t their salespeople properly trained to clearly and accurately explain this to customers at the time of purchase? In my industry, we constantly audit our partnerships to ensure we’re delivering the best possible service to our customers. Ashley clearly doesn’t hold their partners to the same standard. The representative even attempted to place us on a three-way call with the warranty company to mediate the issue. For a brief moment, I thought we might finally be on the path to resolution. Instead, as soon as the warranty company joined the line, the Ashley representative dropped off the call completely. Whether intentional or not, it felt like a way to avoid direct accountability, leaving me to navigate the situation alone — yet again.

María was great! Very informative, very kind, very helpful.

Very good service Fast and friendly

Brian was great and helped us find what we needed!

Can't say enough about this store, and Neil. Super organized, knowledgeable and nice. Definitely recommend a visit to this great store. You won't be disappointed in the store or the service!!

Eric was extremely nice welcoming and patient with us and helping us choose the right coach for us and helpful in explaining all the financing options and information about the pieces we chose.

Diego Herrera is the best, he took care of everything for us!!! We will continue to shop with him!

I had an excellent experience with this store. Erica was very helpful and patient with me. I found what I was looking for and more. Very happy with my entire purchase.

Love Ashley furniture ,it's being my favorite place for all my furniture purchases, the sales people like Erick, and the delivery people ,all the way ,I guess I'll stay with Ashley for any future purchases.

Brian that waited on me answered all my questions. He was very nice and helpful. I highly recommend Ashley‘s.

Erica was extremely helpful! Will definitely come back for all my furniture needs.

Excellent!

Very nice stuff.

Sherrie was very helpful and patient, she listened to the type of furniture I was looking for and helped. The store was clean and organized. Thank you !

It was a great experience! Neil the manager is awesome

Nice, quick transaction. 😁

Sales person Maria was very informative polite and not pushy. Loved my experience at this location. Couldn’t be happier!

We went there looking for a king bed. Maria was great letting us take our time to find what we wanted. She made it easy to finalize our purchase!

Salesman was very friendly and very helpful. Store was clean and what I liked is they weren’t pushy to make a sale. But when I was ready they weren’t pushy helpful

Got a text asking how my service experience/visit from Ashley was today. They never came!

Eric was very helping and educated while selling us a new king size matress and bedroom set to go with it. He was kind, friendly, helpful and got us out in no time with a happy sale 😀

Maria in Algonquin did a great job. She listened to what we wanted and showed us just what we were looking for! Maria was friendly,efficient, and didn't hover! We had a great experience!

I purchased a table and 8 chairs from Ashley Furniture 6/8/25. The first delivery of the table\chairs on 6/24/25 had 5 chairs that had dents & chips and the table had a scratch. I told the delivery drivers and they said there is nothing they could do and that I had to call. I called immediately after they left and was told they would order backs of the chairs to replace and exchange the table. The 2nd kitchen table was delivered 6/27 and was damaged with a gash. I tried to tell the delivery driver and was told I had to call. I called immediately after they left and was told they would setup another exchange. The 3rd kitchen table was delivered 7/3 and was also damaged with the end lifting and scratches all over the top. I tried to call immediately, but the guy who answered told me I had to call a phone number that would not allow me to file a claim because my phone # was not recognized. I called back and another guy told me he needed a serial# that did not exist. I called back again and was given a chatbot where I was able to file a claim, but had to wait 72 hours for a response. Once I heard back, I was told they would exchange for a 4th time 7/30. When the delivery drivers came with the 4th table, they were not able to remove because the screws were stripped and they did not have the tools. I had to call and reschedule. The 5th attempted 8/7 I was promised the driver would have the tools, they did not. The table also had a gash in it. I have now taken 5 days off of work and Ashley is telling me I need to schedule for a 6th attempt to exchange the table and a 7th day to fix the 5 chairs. I have been working with an escalation analyst and asked for my money back and was told no since I accepted the tables even though I had no choice because the drivers told me they could not do anything. I can not take any more time off of work. I have lost a week of PTO. I no longer want to deal with this and want my money back. I’ve opened a case with the BBB where they keep copying and pasting their response over and over that and escalation specialist is working with me. I’ve requested a call back from upper leadership several times and nothing. This has been the worst experience I have ever had. I’m being told that all sales are final and my request for a refund is denied. I think it’s completely unfair to ask a customer to take 7 days or more off of work for them to get an order satisfactory. I will never buy from here again and have told all my friends and family about this experience. Pics are attached.

The associate was very helpful when we purchased our patio furniture. Providing a discount sealed the deal!

We enjoyed our shopping experience. Kelly Terrazas was very knowledgeable and pleasant to work with.

The is to Mr Ed for a fun and easy purchase of my new recliner sofa!

I went to three Ashley Stores. Mainly this unit did not have colors of what options I was searching for.

Things were very good. Found the kitchen set I was looking for, Saleslady was very good, along with her manager. Very helpful

Maria, the salesperson was very thorough and kind. She was super patient with me in helping me make my decisions.

Diego was patient, friendly, and helpful. He allowed us the time we needed to make a selection that was right for us.

Within in minutes of walking in Ashley, salesperson Diego knew exactly what I was looking for and showed me the options the store had. His patience and humor made the sale inevitable. Great experience and an awesome salesperson! Will definitely shop there again!

Sheri was amazing! She helped me find the perfect sofa and made the entire process seamless. She took care of every detail, answered all my questions thoroughly, and provided great options to choose from. Truly the best customer service experience—thank you, Sheri!

the sales associate Eric was great. No hassle and we got a great deal. Very accommodating- we will definitely be back and reccomend him to everyone.

Our sales associate Eric was a ROCK STAR!

Diego, our sales guy was great! Very helpful. Found a great sofa for a great price.

Very happy with the service we received.

Very easy sales process our sales person Bryan Shay helped us really narrow down what made sense for us and our space.

Although the end experience was the outcome we were ok with. You must watch the sales people. She sent us an email with the items we wanted and had the price we discussed. We went back to the store to take measurements the sales person tried charging us almost double! She changed that only when I showed her the email that she had sent to us then tried to make a story up that she sent us the wrong information. Bottom line. The email had everything we wanted and it had the price on there along with the delivery charge, but it did not have the taxes. She tried to charge us almost double on the delivery charge saying that we ordered more furniture than we originally discussed which was untrue. I don’t think I’ll go back We did end up getting what we wanted and what was promised, but the bottom line is we shouldn’t have had to do that we will how the delivery is.

Brian was nice and not pressuring. The checkout process was easy too

Kelly was the ultimate sales lady. She asked questions. Listened to my answers and found me the perfect mattress! Hats off to her!!

The sales rep who answered the phone, Erica, was kind and easy to understand. She was also knowledgeable and helpful.

My sales associate Eric, was helpful knowledgeable and pleasant. Wonderful customer service.

Shopping for furniture was so enjoyable and easy with Brian's help! He helped us with exactly what we were looking for!

Eric was fantastic and made the process very simple and pain free.

Great Job Eric

Loved working with this store! Shout out to Brian Shay!

I had a great experience at Ashley furniture. Erica was incredibly helpful in finding me the right matress for me. She explained everything clearly and answered my questions. She helped ne keep within my budget as well which I appreciated. I highly recommend going there. I felt welcomed and comfortable going through their showroom.

Easy to talk with salesperson Eric. Nice furniture

Overall great experience. Our salesman Diego was polite and let us shop without feeling rushed or bothered.

Erica was wonderful! Glad I was able to find great furniture!

The Sales person Zachary did a fantastic job. There was no pressure Was very patient with us. Highly recommend

Syed was awesome. He helped us find the perfect living room set for our home. He was not a pest and knew when to help and when to let us look. I’m only giving 4 stars because of the prices. We got a great set but it cost a lot. Thank you Syed for all your help!!!

Helpful but low pressure sales support. Eric helped us and was patient in showing us a variety of options and he listened carefully to the features that we were looking for.

Very friendly and helpful. Got me the best deal for my needs.

The sales associate and the manager were great 👍.

Great experience. Helpful staff. Wide variety of furniture to choose from.

The store was very well laid out. The sales person was very informative as well as the store manager. Will definitely come back.

Ed and Neil did a great job talking care of us

Don’t ask for anyone else but Brian. Great experience and smooth purchase.

Great experience! Eric was very helpful and the process was very easy.

Eric F. was great and provided us with information on the couch we were looking for. Great variety and prices to chose from.

I knew exactly what I wanted, I wasn’t swarmed as soon as I walked in the door which is a total turn off to me. I was given space to look at a few options and there was a sales person nearby when I had questions and wanted to move forward. I’m not sure why all furniture stores don’t employ this method, people generally don’t want to be hounded by a sales person when they walk in the door, they know what they’re looking for and want space to look over some options until they have questions or want to move forward on a choice, we all can tell who the sales people are and we can ask them for assistance when we need it. A well done for this store, good management technique.

Shopping there was good. Not to pushy. Let us brouse aroung without much pressure. Answered our questions & our purchase went good.

Their service is really bad! They have cancelled my delivery twice. The salesman stop picking up stopped calls . Customer service did not clear about the delivery process and then when I called again. on the second scheduled delivery day, the customer service representative says that the date was not confirmed. We have received no text , no information about these issues. Very poor service. We bought those furnitures for specific occasions and they cancellation have ruined it.

Wonderful sales people, enjoyed my visit she’s bought a beautiful recliner!

I had a very nice young lady help me today, she did a great job!

Very nice experience.

Great customer service. Also appreciated someone helping me right away.

We dealt with Ann And it was a great experience

From start to finish our sales representative Maria was fantastic. She guided us through the process of getting furniture for our new home with professionalism and knowledge. Would recommend her to anyone.

Erica was very knowledgeable and professional.

I purchased a $5,000 six-piece sectional from Ashley Homestore, and the experience was deeply disappointing. While the sales process was average, taking about 90 minutes with minor hiccups, the delivery and customer service were a nightmare. The sectional arrived weeks later, with 4 of the 6 pieces damaged—indented cushions, dirty feet, a broken base with exposed wood, holes in the backing, and oil stains on some sections. It looked used, possibly a floor model. The delivery crew, one of whom spoke limited English, promised to file a claim and took photos, assuring me replacements would be sent. I was asked to sign an electronic tablet in Spanish, which I couldn’t read, but was told it was just an acknowledgment. Hours later, an automated message from “AI Jenny” asked about my experience, raising doubts about whether the claim was filed. I called customer service, who had no record of the issue and asked me to send photos. After no response for days, I followed up with their Escalations Specialist, who was polite but hadn’t opened my email due to it being a zip file. I had to resend each photo individually, then wait weeks for a new delivery date. The replacement pieces finally arrived and looked new, making me question the original delivery’s condition. However, the crew asked to use my bathroom, which felt odd. I emailed the Escalations Specialist to request a refund of the delivery fee due to the hassle and time off work. After a week of silence, followed by an out-of-office reply and an unanswered voicemail, I was offered only half off the delivery fee, with a vague promise of a refund in “a few weeks.” The lack of communication, poor initial product condition, and inadequate resolution left me frustrated. I expected better for a $5,000 purchase. I cannot recommend Ashley Homestore based on this experience.

Irena wàs great . She explained and had knowledge of each product. This is the second time we have gone to her

Brian was very helpful & knowledgeable. I really enjoyed my experience. I also got a great deal on the couch I purchased.

Awesome customer service. Picked up a Picture that I know my daughter will love. Great place for furniture and decorations for your house or apartment. I'll definitely go back again!

Was a Great help in finding the perfect recliner for my surgery recovery.

Hard sell. Not good value. Try to upsell. Big delivery charges.

👍

Great service. Very personable. Great prices!

Awesome selection...amazing sales person, Eric. The couch fits perfectly. Thank you so much

Eric(salesman) was awesome. Very nice wasn't pushy at all and gave us the options we were looking for. Excited for my new set to arrive 🙌🏼

Irene and Neil were great, very knowledgeable, friendly and helpful with what I needed for my household. Will definately keep coming to this store for my furniture. Thank you.

Gina was so personable and helpful showing all our furniture and accessory options. We are very happy with our selections and price.

Syed was great! Very helpful and knowledgeable.

Diegos help was!! His service was awesome!

Best experience ever had at an ashley store. ERIC was really professional and friendly and was able to help us find the right choice. Definitely recommend asking for ERIC when you visit this location

Ann was very attentive. Went to several other stores. But returned because we found nothing better. Ann was the best

Great staff, everyone helps each other!

If you're shopping for furniture and want a truly exceptional experience, do yourself a favor and ask for Mister Ed at Ashley’s Furniture. From start to finish, he made the entire process seamless, stress-free, and even enjoyable! What really stood out was his genuine care and customer-first attitude. He treated me like a valued guest, not just another sale. It's rare to find that level of service these days, and I left feeling confident and excited about my purchase. Thank you, Mister Ed, for going above and beyond! Ashley’s is lucky to have you, and I’ll definitely be recommending you to friends and family.

I had a very nice experience making a purchase today. Diego was very professional and very helpful!

Irene Spanier did a great job of helping me out. She is professional and friendly! I got the sofa I wanted at a good price.

Sherri was great and helped us with the best couch. No interest financing was great as well!

Diego was really helpful, friendly and knowledgeable. He made the purchase experience easy and stress free. Definitely buying more furniture from Ashley and Diego in the future.

Great experience we were greeted right at the door by Diego who went above and beyond through our shopping really helping us out with every question we had

Eric completely changed my view on shopping for furniture. He was patient and sincere. I would recommend working with Eric to anyone looking for furniture at Ashley furniture.

My wife Deb had been shopping around for a comfortable and cost effective mattress for our spare bedroom. She decided to see what Ashley Home store in Algonquin had to offer. Deb was assisted by Maria L, a sales professional, who she said was very kind and thorough, making sure she was satisfied with the purchase. Due to the mattress being a hybrid, it was flexible enough to fit in her vehicle, saving us the extra expense of delivery. Thank you Maria for all your help.

We were very pleased with the service and the associates kindness made us feel very welcome. Thanks again.

We have two sales people working with us and it was very uncomfortable as one of the salespersons kept following us around the store. I don't like being followed and that is really uncomfortable. Took a very long time to get checked out which I thought was ridiculous.. I wanted this particular bed frame but overall felt that the cost was way overpriced.

Michael was our sales rep and he was very thoughtful and helpful. He asked what we were looking and showed us exactly what we needed. I just had my 2nd knee replacement 4 days ago and he made sure that we were comfortable walking around the store. He explained the pros and cons of each set we looked at and ultimately bought. He was a great sales rep!

Very polite . Very helpful what are you looking for. Very good price .

A really great experience shopping at this location. The store is beautiful, very bright and clean. My consultant, Diego, listened carefully to what my needs were and was able to Steer me in the right direction and recommend furniture that I know I will enjoy for you years to come. Everything went very smoothly and very quickly from Choosing the furniture to setting up delivery to finance. Highly recommend working with him if you shop at this store.

great service, great people and fast and easy delivery to our home!

Diego and staff were absolutely perfect. They couldn't have been nicer or more helpful.

Ohh boy. What a horrendous horrible experience this was. So we went to get a sofa set. After finalizing we weren’t sure about the measurements so we planned to come back next day. But the manager Niel kept on persuading the deal for a specific dollar amount. While we told him we’ll back next day. He still kept on being a smartass telling I have been in industry for long knowing you won’t come. Next day we showed up haha. And he wasn’t there neither the other staff available was aware of the price Niel was quoting us. We really liked the sofa so disappointingly we headed back and came again straight third day. Finally we meet Niel ( The smartass Manager) who quoted us a certain price and now he completely flipped on the price and started talking unprofessionally and accusing us while we were just back for the price he himself offered on day 1. Poor customer satisfaction skills, poor people skills and even pathetic service. I loved the sofa so I ended up going to the Schamburg location and buying the sofa for even cheaper price than what Neil kept on quoting and after lying about pricing. I felt the staff at Schamburg location was more welcoming and willing to learn about our requirements.

Absolutely fantastic experience, not at all what you would expect from a furniture store. From the moment we walked in, the associates gave us space and it was a very pleasant experience. Eventually my partner and I found a set we absolutely loved and an associate named Mike came to assist. He was kind, helpful, and not at all pushy. We thought that there was no way we could afford such a nice set of furniture so we had zero expectations of taking it home but Mike really wanted to help us out. He got Neil, the sales manager involved and we explained our situation and limits. Neil was also friendly, professional, and we could tell he genuinely wanted to help us take home the bedroom set of our dreams and he and Mike did just that. This location has great furniture, we shopped multiple stores and most others were high price low quality junk however here the pieces felt durable while also looking beautiful. The store was clean and well kept with a very relaxed atmosphere. Will definitely be back in the future as we build our home, great job guys! You’ve made a couple customers for life

I had the best person helping me. He was extremely helpful and answered all my questions with a smile. Hands down the best customer service ever. Eric Fitzsimmons is an asset to your company. Thank you for the wonderful experience. Can’t wait to get my table and chairs! 🙂

Neil and Maria did an excellent job with leading us in the right direction!!! Amazing experience !!

Erica did a solid job helping us select a couch and accessory lamps. A very pleasant buying experience.

Syed was great there was no pressure. He answered all my questions and the buying process was fast and seemless

Excellent service BIG thanks to Mr Neil the manager and to Mr. Ed. We are very happy with our purchase of our new beautiful bed room set. ⭐️⭐️⭐️⭐️⭐️

(Translated by Google) Excellent experience thanks Rozy and Neil for their patience. (Original) Excelente experiencia gracias Rozy y Neil por su paciencia.

(Translated by Google) The service was first class and the staff were well prepared and very friendly. (Original) La atención fue de primera y su personal son preparados y muy amables

The delivery team werre so rude. They made a.lot of mess on the floor with debris and when I told them to clean up after their mess, the driver stated, "Why is that a big deal you can't clean it". He eventually cleaned it, stormed out of the room and dropped the dirt on our kitchen floor. Horrible behavior

Timely delivery based on their targeted time. Workers very efficient, courteous, and helpful.

Great service and easy delivery, had a delivery for bob’s discount 10 mins after Ashely’s delivery and they were terrible. Ashely excelled in all aspects.

Everyone was very helpful!

Great experience!!!!!

Maria was very helpful and pleasant, answered all my questions, and even helped confirm that I made a change in the delivery date.

Noticed legs are not on correctly

The staff was helpful but not pushy. They really listened to what we had to say. We wouldn’t hesitate to do business with them again. Highly recommend

Very happy with my experience at Ashley. From the salesperson to customer service everything was excellent. Will shop there again.

They did a good job with all the parts! They were also careful with the furniture.

Quick, courteous, and efficient

Excellent customer service. Sheri really takes the time to go over the pros and cons of fabrics and components of the frame. Neal the Manager Is so nice and really works to make transactions go smooth and has a daily joke.

Diego was super helpful and personable. Listened to what I needed and didn’t stray. Was willing to go above and beyond.

Smooth experience ony purchase, kept me updated on delivery and was on time!

The service was wonderful quick and satisfying. Thanks for your service.

Working with Irene Spanier, at the Ashley Algonquin, IL store, is an amazing experience. I always appreciate her and her expertise. Thank you, Irene!

Ed took care of us! Extremely helpful, easygoing and honest! The biggest seller for us was he was NOT pushy at all, gave us all the time in the world to think it over, complete contrast to some of the other furniture places my wife andI were at. I wish I could give more stars, 5 isn't enough!

Erica was extremely helpful in helping us pick out a recliner. We ended up buying two recliners. The store is really beautiful. She’s very helpful, not just today, but she will be helpful in the future as well.

Great place. Erica was my salesperson who was extremely helpful and knowledgeable!!!! Came back to purchase my mattress set from her because she was so helpful. I would definitely recommend Ashley's in Algonquin to anyone!

Diego was knowledgeable and easy to work with.

Needed a quick dinette table. Mr Ed got me and put quickly. Nice job Mr. ED!

Sales woman was knowledgeable. On point and very helpful and polite Delivery kept in touch. On time polite and left no mess!

Maria listrovaya was our sales lady verry patient and helpful. After we got home my wife found a better price and she helped us get a price match overall great experience thank you

We were out looking for a couch maybe 2 Michael our sales man didn’t sell us anything, all he did was show us options. One option we did not realize we truly loved. Appreciate his patience’s and at the end of the day worked the numbers to help fit our budget . .

I was at that place today and was attended by a sweet lady named Irena. She showed me a lot of options , answered my questions, helped to get a good deal. I am very pleased having met her.

I had a very good experience. I went in to buy a kitchen set and ended up getting a rug also. Mr Ed( I don't remember his last name) was very personable and knowledgeable.

Very easy going. No pressure to buy. Great experience with everything!

The staff is very knowledgeable and friendly. I bought living room furniture in September last year and when I needed a new mattress Ashley was the only place I wanted to shop. Erica is very knowledgeable about the brands and took time to understand what I needed in a mattress.

Erica Guzman is an incredible asset to Ashley. She is intelligent, confident, experienced, knowledgeable, and personable. I experienced a true professional. Thank you.

Ann Helmer made our mattress shopping experience absolutely wonderful! My wife is pregnant, so finding the right bed for comfort and support was a big deal for us. Ann took the time to walk us through all the features in such a clear and engaging way, making sure we found the perfect fit. Her demo of the adjustable settings ( specifically raising your legs above the your heart ) was so relaxing I almost fell asleep on the spot!!😅 She was incredibly knowledgeable, friendly, and made the whole process enjoyable. If you're looking for someone who truly cares about helping you find the best option and not just make a quick sale Ann is the one to see. Highly recommend.

Great customer service and knowledge of the beds and different mattresses. Neil and Gina are fantastic on answering the question and concerns we had on both on the first day when we were just looking and on the day we went back to purchase.

Ben and Ann were great. They made our furniture buying experience easy.

Our sales person Mr Ed was amazing, absolutely no sales pressure at all. His sense of humor was actually fun to be around. If you want a friendly, kind and absolutely no pressure sales person, ask for Mr. Ed

Diego was absolutely awesome! As a first time furniture buyer, I was able to ask a MILLION questions and never felt pushed to buy something. Diego was super knowledgeable and relatable! If you are going to Ashley, see Diego!

Mr. Ed made this purchase so simple! He was knowledgeable and helpful. We were in a rush and didn’t have a lot of time. But we selected a table and chairs, made the purchase, and out the door in less than 30 minutes.

Amazing service from store manager Neil Andree and Erika. Couldn't be happier with our experience and our beautiful new furniture!

Sheri Messman was awesome. She helped us find exactly what we needed

It was easy and pleasant

Was greeted, with current sales and very polite. Thank you! We will be back

I liked that there is a wide variety of items for all tastes. Overall I had a very good experience being that it was my first time at the Ashley Furniture Store.

I have had pleasant experiences with both Schaumburg Ashley and the Algonquin Ashley, my most recent was with a sales rep named Ann in Algonquin, she was very helpful and did not pressure us. I would highly recommend.

Both Neil & Gina were fantastic. Very personable & not pushy. Neil is incredibly knowledgeable on mattresses which was extremely helpful in us making a decision. Very happy with our choices and can’t wait to receive our new bed & mattress.

The store is very nice. No high pressure selling. I was able to wander around and look at stuff and try things out without someone hovering over me. When I needed help I was able to get all my questions answered and shown some other options even less expensive. Diego was more than helpful and very friendly. He went above and beyond for me. This was the best buying experience I’ve had in a very long time. I will not hesitate to shop there again and tell anyone who is looking for furniture or bedding to go to that location of Ashley furniture.

Great experience. Rosie was super helpful and patient with me...so glad I choose you and Rosie

Our recent purchase of a large sectional at Ashley Furniture in Algonquin was initially a positive experience thanks to Maria. She was fantastic—no pressure, answered all our questions, and made our splurge worthwhile. However, the delivery process was a HUGE disappointment. One of the delivery team members was unprofessional and rude, even threatening to return the $7K sectional to the store when I asked for a minor adjustment moving the couch. We were the first delivery of the day, and their behavior left me concerned for other customers that day. The other team member was courteous and apologized for his colleague's behavior and they also left a mess of plastic bags and cardboard on my lawn after abruptly departing. Despite loving our purchase, the poor delivery experience has me hesitant to return for additional furniture. I may wait or consider shopping elsewhere next time. I initially planned to give a 5-star rating, but due to the poor delivery experience, I lowered it to 4 stars.

Everyone was helpful, and willing to make it a positive experience for us.

Very helpful. We will be back Thank you Gina!!

Our salesperson Ross was very good and quick with processing our order

The manager,Neil, is the best,

Poor customer service. Promises made regarding delivery are not kept. This has happened multiple times. In one instance, they cancelled my order, and NEVER TOLD ME THE ORDER WAS CANCELLED. Who does this? In addition, the salesperson lied to us about the country of origin for a bookcase. The salesperson said, "Made in Wisconsin." The bookcase actually came from Vietnam. I read the shipping label. I will not buy from people I do not trust. Stay away.

Very good experience

Great service very accommodating he is shipping is a little long one month is a long time

Michael Schuster was awesome! He answered all our questions and made suggestions based off what we were looking for. Rozy Gomez was awesome also. I would recommend this store to everyone!!

Ross Mayer was my Home Furnishing Professional and he was very helpful. I was looking at a dining room set which will located in an area right next to living room. I wanted to look at the color of the dining set next to the end tables I wanted. He carried a chair from the dining set completely across the store so I could see them together. He was great and in my opinion went over and above what he needed to do.

Erin was very helpful with no pressure. Knowledgeable of the furniture. They also gave a military discount. I would highly recommend them to our friends

I had a great experience on the actual store. I didn’t feel any pressure when it came to choosing my furniture and I wasn’t pressured into making and decisions. They did an amazing job with the prices and made the whole process really smooth. However, when the furniture was delivered 2 pieces out of my set were broken. They did not make sure everything worked correctly before delivering it. I then had to call and ask for new furniture to be sent out since my lives were broken. They never keyed in my order and never followed up with me. Very disappointing because the first half of the process was so good.

The salesman was very good even though I had to cancel order.

Erica blew us away with her knowledge of beds. She was great all the way around. And Neil was fantastic at helping us find what we needed. It was a great experience. I would definitely buy from them again.

They were so nice and attentive to what my needs were. They tried to accommodate to what I needed and budget.

Salesman Mike was very helpful and worked with us on pricing

Eric was very helpful and knowledgeable. The store was clean with lots of options! Always great to find what you need and leave with more than what you came in for.

Ann and Neil took care of my wife and I when it came to buying a kitchen table, chairs and bedroom set. Really professional and personal. Knew the products very well. Will definitely be back in the future.

Happy with my experience today buying a bedroom suite. Erica was very helpful and a pleasure to work with.

Great experience purchasing a new dining set. Item was on sale which was nice and was in stock and will be delivered in just over a week. Sales person took her time with us to make sure we got the dining set we wanted.

Irene was extremely pleasant! She worked with me to get agreeable pricing and terms.

Made a recent purchase for living room furniture and a dining room table and couldn’t be happier with the experience. Erica was fantastic! No pressure when we entered the store. Pointed us in the direction of what we wanted to look at and let us browse on our own. Answered all our questions and even found a colored pillow so we could compare our wall color with different tables. We received our delivery yesterday and everything went smoothly. Would highly recommend the Ashley store in Algonquin for your furniture purchases. Thank you Erica!

Ashley has a large selection of beautiful furniture. We worked with Erica and her customer service was excellent!

Eric was super helpful in assisting my husband and I with choosing furniture. He explained everything and gave us information on different payment options. He listened to our concerns and made the entire furniture buying process easy.

It was a very professional and straightforward experience with Michael as my salesman.

Very friendly and helpful staff and good quality furniture at a affordable price, plus they cut us a great deal on a new recliner. Thank you, Maria!

Maria was an outstanding sales person! Very patient because I was looking for a certain type of chair and she helped me look at many different ones. I even checked other stores and Went back to her and bought one from her. Ashley Furniture is lucky to have an employee like her. Thank you

Russ at the Algonquin location was very helpful with our purchase, we will definitely be coming back!

In store and online prices were different and somewhat confusing….the manager stepped in we talked, didn’t have to argue. He reworked the price told me the new price . I said three words….DONE…Thank You……..my next furniture purchase will be from Ashley…

I had a fun time shopping today with Mr. Ed. I enjoy how relaxed the store is, no one stalking you to buy something. With Mr. Ed's help I found exactly what I needed.

Awesome buying experience, Mr. Ed made it easy and fun. Will return there for my future purchases.

I was looking for a cherry storage bed and was helped by Michael. He was patient, knowledgeable and helped me through the process even though I was going to see a competitor. He eventually got my business because of his professionalism. He provided excellent customer service, and I enjoyed the experience 😀

Dry happy with sales and support

Friendly, thorough, and patient. Great experience!

Irene S was very polite, friendly, and easy to work with. She didn’t follow us around, nor did she hound us. Neil, the store manager was extremely friendly and helpful.

Gina was great! Helped me pick out the perfect chair for my bedroom and answered all my questions before I asked them. Will be back in the future for decor and furniture purchases. Cheryl Wagner

It was wonderful. Diego Herrera was very knowledgeable and helped me get exactly what I was looking for.

Great selection. Irene is amazing!

She very nice. She deals us very positively

We were looking for a reclining sofa. Mike the salesman spent a few hours showing us almost every reclining sofa they had. Pointing out all the features of each one. Never pressured us to buy one. We found our dream sofa at a great price. Delivery also was an awesome experience. Very punctual and treated our house with respect. Definitely will continue to shop at Ashley's in Algonquin

Erica was a great help and knew her stuff. Manager was also of great help. Highly recommend.

Ashley Furniture has a lot of selections and great showcase. Our salesperson Maria Listrovaya demonstrated exceptional sales skills providing a thorough explanation of the furniture we selected.She's the kind of salesperson we value and appreciate.

Diego was amazing and it was so easy! He helped us get the best deal with the earliest delivery. Thank you!

Irene was a pleasure to work with. She was very patient with us. Took us around after learning what we were looking for. Looking forward to our furniture. Thank you

Neil was awesome. Ben got me to come in. Ashley Rocks. Bought lots of furniture from them. Always a Great experience

I have ordered from Ashley Furniture in Algonquin on 3 separate occasions. My first order had a couch and two kids beds and the couch was damaged when it was delivered. The couch was eventually fixed. The second order of swivel chairs was perfect. Now my most recent order was for a bed (headboard, footboard, side rails), two night stands, a desk and bookcase. The headboard was damaged and needed to be replaced and one of the nightstands was stained either a darker color or a different all together but that had to be switched. The desk and bookcase were scheduled to be delivered on February 5th and I was just alerted by the AI chat bot they have that my order will be split but neither would be delivered on the scheduled day. The customer service is a pain to work around to talk to a real person. The manager at the store was able to work with me but moving forward, I will not be purchasing anything from Ashley Furniture again.

Diego was wonderful to work with. He listened to what I was looking for , showed me where the items were, answered all my questions then showed me some recliners. It wasn’t what I had in mind so we looked at more. He was so patient, absolutely no hard sell which I appreciated. Decided on one , bought it and was extremely happy. This is the second item I brought from Ashley I would recommend them to anyone. Diego would be be the go to person

It was a great experience Erica was very knowledgeable and helpful

What an amazing experience. My wife and I were shopping to replace our couch. While browsing we were greeted by one of the store managers Neal. We shared with him what our dream couch was. We also shared what we didn’t like about our current couch. Neal was unbelievably helpful and showed us some options that checked our boxes. He also let us know what to steer away from. He was very honest and upfront. There were no instances that we felt pressured to buy. He explained all of our options regarding financing and outright purchasing. Neal was a pleasure to work with. I cannot recommend another store to do business with.

Found exactly what we were looking for, plus at a great price! Erica was so very helpful at the Algonquin store. We have shopped Ashley in the past for a variety of items and it’s our first choice for furniture shopping. Thank you Ashley for your quality products and service!

Excellent service. I always shop here 1st. Didn't plan on buying exactly today. But couldn't pass on great deal . So we did. Thanks

We found the chair that works for our purpose. The in store price was different from the website price but the store honored the difference. We are very happy with the purchase and the condition of the store and the service we received.

Extremely polite staff. Helped us find why we needed and didn’t force their choices on us. Irine really made an effort for us to find what we needed. And fast delivery within 3 days.

Our sales rep Sherri was fantastic. She is very knowledgeable and helped us secure a good deal. Would recommend her for her sales knowledge and expertise.

No high-pressure salespeople. We got a great deal on a recliner. We'd previously purchased something at Ashley, so it was the first place we thought of when looking. We were prepared to go to several stores, but didn't need to.

Very pleasant no pressure experience. Sales person very knowledgeable.

Rosie was VERY HELPFUL. She listened to my needs and helped me find what I wanted. She stayed late after hours to fulfill my order and to assure me of delivery dates. Her communication is excellent. Very patient lady. Donna Milne

I love Ashley. Great people. Eric and Neil were so kind and helpful! Great Quality furniture, that you can depend on for years to come. They take pride in that!!! We love Ashley furniture!!

Eric was a huge help!! Will definitely be back to furnish the rest of our house.

Store is nice, bright and shows lots of products. The check out process seemed lengthy given how quickly I can do it myself on the Ashley site but other than that it was a good experience

We had the absolute pleasure of working with Mr Ed to purchase our new couch. He was very knowledgable, appropriately attentive, and extremely helpful. Not only is he an expert at what he does but he keeps you laughing and smiling along the way. He made our furniture buying experience so effortless and easy. 100/10 recommend. Thanks Mr Ed and the team at the Algonquin Ashley Store!

I've come there 3 times. To check the merchandise bedroom outfit. Each time, there was alway a associates there to help. They all are eager to help and very friendly. Thanks Ross, Thanks Neil. Thanks Ashley Home store.

Great sales support in finding my perfect living room furniture!

Great service. In and out. Great deal

Ann was so helpful in our mattress search!

Ashley furniture never disappoints...

Our sales rep, Mr Ed was a delight to work with. He was very helpful and informative. He made the sales transaction a great experience.

Sheri was very nice and helpful! Overall a very pleasant shopping experience.

We bought a gorgeous bed. Very good quality and we got a discount! I recommend this store. The staff is great and we are happy with the service.

Just an awful experience. Salespeople were very persistent and annoying. They were really good at making you feel uncomfortable with pressure

We had the pleasure of working with Erica during our many visits to the Algonquin location. She was VERY accommodating and patient while I took my time in choosing the perfect Sofa and Loveseat for our needs. Erica went above and beyond for my husband and me to make our experience enjoyable and we left feeling confident, not only about the furniture we chose but also about our choice to shop at Ashley’s with Erica. We definitely will be returning for future furniture purchases.

We had our new furniture delivered today and the delivery men smelled gas and told us to get it checked. My husband and I couldn’t smell the gas leak. We called ComEd and they did find a leak of gas in our water heater. So very thankful to these guys for saying and insisting we get it checked! Delivery was fast and smooth. Love our new living room set!

Gina was excellent and helped us find the right furniture for our family. Easy no pressure shopping experience and super helpful.

The check out time has improved and you aren’t there forever. Looking forward to getting our new couch!

Amazing! Purchased a new mattress and adjustable bed frame. Neil took great care to listen to our needs and helped us select what was best for us. As a manager, we watched him use his years of experience to coach and mentor our new sales person. The two of them made it a great experience, we will definitely purchase from Ashley again.

Great selection and good staff. We found several sofas we liked.

We had a terrific experience with Erica, who greeted us when we entered the store. She was very knowledgeable and pleasant, and we enjoyed working with her very much. She was very patient while we walked the store to be sure of our choices. Excellent shopping experience! Thank you, Erica!

Was a great experience everyone was so nice and not pushy will definitely be coming back again thank you!

Our experience with Ashley and always has been wonderful!

Fantastic customer service! Very friendly do caring and knowledgeable.

Sales staff was very helpful. Made my Christmas dream come true! Thank you!!!

I enjoy shopping at Ashley in Algonquin. The main reason is the Sales person SYED QUADRI. He is very knowledgeable, personable, professional and understands the customer needs. He provides an excellent service. We are his customers at Ashley since 2015 and have been returning to him whenever we are looking for new furnitures. The furniture we bought with his advice and guidance is still in good condition and we are very satisfied with the quality and durability.

Excellent customer service.

My and my fiances mattress from Ashley is only 4 years old, at forst is was great, now its so beyond uncomfortable. We both wake up everyday in excruciating pain from sleeping on a mattress that feels like just springs. Ashley has sent out a technician twice to inspect it for a replacement and both times have said nothing is wrong and closed our case. Absolutely terrible customer service and will do anything to not replace a mattress that is still under warranty. I highly suggest not buying from this store.

Our sales rep was patient, knowledgeable and friendly. This type of customer service made us want to work with her, even though we were juggling two kids at the witching hour. We are very happy with our purchase.

Erica & Neil were absolutely amazing, extremely knowledgeable about mattresses & the business. They are very good people that do genuinely care about people. Will absolutely do business again with them. Thank you for all your support & kindness.

The sales people were very helpful, clear with the price and description. It was a very satisfying experience.

Ashley furniture store in Algonquin is hands down the best furniture store in the Chicago area. They furniture is very beautiful and the prices are good. Ask for Syed when you visit the store. He is very kind and helpful.

Gina Liang was a consummate professional answering all of our questions and concerns.patiently. We're very happy with our purchase. Great experience at the Algonquin store.

My initial review was a higher review. I am now sad to say that I have to adjust it and strongly recommend that you not shop here. My initial experience was very good in the store, but it soured very quickly. I was double billed for my purchase due to the sales man’s tablet crashing. I was assured by the store manager that this was not an issue and that if it did not resolve by the next day he would refund the 2 nd payment. It did not resolve and he did not issue the refund. I contacted their corporate line and getting a hold of a human was difficult. In the end all they could do was offer to issue me SOME of my money in a refund. In the end I had to file a dispute with my bank and now my money will not be returned for 30-45 days. We are not talking a few dollars here; we are talking over $500. This is my rent money! There is no reasonable reason this should have happened or that I should have to put up with this. EDIT: As a response to the companies offer of further assistance. Both of those phone numbers are useless and it is difficult to get in touch with a human being to resolve issues. Considering the difficulty this is causing me and the companies inability to resolve this in a reasonable fashion, I find the response very disingenuous.

Mr. Ed ,was amazing from the minute we walked in the door. Answered all my questions very insightful on products. Worked with us on pricing of products, Ed was so very sweet and funny. I didn’t want to leave the store we ended up purchasing a new kitchenette set and couldn’t be happier. We will definitely be back to purchase a new living room set. I truly look forward to working with Mr. Ed again.

The salesman we dealt with was very knowledgeable and helpful. He was NEVER pushy -just answered all of our questions and then gave us time to make our decision.

Our Salesperson Sayed was wonderful! He was very knowledgeable and able to answer all our questions! We recommend stopping by and asking for him!

I worked with Irenia. She was most helpful, not pushy but made suggestions. She told me what things I could get brand new or if there were only floor models left. In the end she and the manager helped me get the credit I needed to purchase the pieces I wanted. She also got me a great deal on a rug! I’d shop here again!

The purchasing process was easy and the sales men were informed and knew intimate details about the products and options.

I was helped by Ross, he was very professional and straight forward. I was in a slight rush and the process was smooth, quick, and simple. I wound definitely shop at this location again in the future.

Anna was super helpful and patient with me on the measurements of my new couch! She was able to answer all my questions and wasn’t pushy.

Great!!

Great first time shopping experience. Diego helped quite a lot in explaining prices and how to go about financing the furniture

Working with Rozy to find a sofa was wonderful. She’s personable, knowledgeable and funny. Looking forward to getting my new sofa chaise!

Diego was great and made our experience pleasant

No pressure sell g and very friendly and helpful staff.

Great experience with Neil and Ross.

Diego was very professional. Our sale was seamless!

neil was awesome had a great experience

The customer service was Fantastic!! Everyone was polite, courteous, and answered every question I had.

We had an amazing experience Mrs. Vasquez was the best sales person.

Bought a kitchen set six years ago from Ashley. It had four chairs originally. I saw they had a sale, and I wanted to get two more chairs identical to the ones I bought six years ago. They had it, I got itAll good

Good experience with Diego who was very helpful getting us what we were looking for. Very pleasant experience

It is currently Black Friday traffic so there were a ton of sales people in the store so you didn't have to worry about being ignored for sure. I highly recommend ANN!! She is a designer and knows the "ropes"! Had an answer to all questions asked of her!! I have been in the store previously and met one of the managers, Ben. He remembered us and came over to chat - very nice! OVERALL EXPERIENCE - "GREAT"!!!!!

Friendly patient and knowledgeable

Eric was helpful in answering all of my questions and helping me complete my purchase quickly and efficiently

My Mom recommended Ashley in Algonquin because she had a great experience. She worked with Syed so I wanted to make sure to work with him as well. Syed is awesome!!! He spent almost 5 hours with me looking at a new mattress, couches, dining room table and fireplace entertainment center. Neil (manager) was also great to work with. HIGHLY recommend this location & make sure to ask for Syed!

We k ew what we wanted and the price we were willing to pay. The staff worked with us to make us happy with the furniture as well as the experience.

Good experience , I had stopped in the store saw a few items of interest and came back into the store with my wife… went with the deal of the day ! Salesman was helpful and kind ! In and out service !

Store manager and sales associate were very cordial and worked with us to try to find something that would work for us at home as well as for our budget.

Great customer service was provided

Algonquin Ashley store is always my first stop when I’m looking for furniture. I worked with Neil and Sherri and they’re both wonderful to work with. They are honest, professional and kind.

The service was great!

Ross was great!! Made the whole process quick and painless. Delivery in under 2 weeks too.

Great customer service and merchandise!

I can only talk about my own experience. In no way am I saying Ashley furniture is a bad place or company. In my own personal shopping experience, I was greeted by a very nice sales person, she explained they are having a veterans sale, “dont worry about the price tag, there is a discount at the end, plus we will delivery and set it up for free”. With that intonation I decided to look around and write down the SKU numbers, she then told me online prices will be honored as well, so I did a mix of online and in store, get to the end to order my 8,500 order expecting for them to calculate and give what ever “discount” they were speaking of. This gentleman came over after I calculated all my items based on the ticket price, and said “yep that looks good, also buy this 1,200 protection plan” I declined the extra 1,200 and was told o “we will have to add on the delivery charge of 700.00, but if you buy the protection I’ll waive that. Sir you want me to spend 1,200 instead of 700? After you told me I would get the free delivery in the first place. I left the store, and I got a ton of text messages from the regional manager, asking me to come back to purchase these items and he would waive the 700.00. Well you already agreed to waive it in the first place. I did some online research and the same items I was going to purchase was 1,545.00 less than what was being offered to me in the first place. I give 1 star rating because the sales lady was really friendly.

Super fast & friendly staff! Never had to leave the house! Invoice sent,paid online & mattress out for delivery a.s.a.p.

Eileen was great help. Bought what I needed. Due to arrive on time. Fingers crossed

Syed was our sales representative. Syed was very professional, helpful and clearly communicated options. This assisted us in making the best decision for our purchase. These kinds of experiences will keep us coming back. Thank you !

Rozy was great from start to finish. I just wanted 2 (cheapish) recliners and when I sat in one double the price I had imagined paying I fell in love with the chair. Rozy managed to get me a great deal with a bit of a discount in order for me to be able to get these 2 recliners that I loved. She was actually amazing to deal with and I have always been pretty happy with ashley as a whole. Be sure to ask for Rozy when you check out this location!

Eric and Sheri are amazing people and helped my wife and I get the furniture we needed at a super reasonable price!! I would highly recommend them over and over again!

Perfect deal. Quick and fair. Wish every transaction was this pleasant.

The treatment was excellent and they helped us and guided us at all times. Always grateful my husband and I.

Our sales associate Eric was great! No pressure and very helpful.

Sakes people were very pleasant and knowledgeable

Diego was great!

Diego Herrera was awesome. Extremely helpful and knowledgeable. A great experience!

Everything was great, friendly sales people not too pushy. I bought something in December January, and now February.

Update: STILL NO MATTRESS AND THE YEAR IS ALMOST OVER. Couch is already falling apart/extremely poor quality. Haven’t heard from anyone. A waste of 8k, would never recommend. After reading the reviews, how many store managers do you guys have? I made a large purchase to furnish my new place, over a month in advance. Was guaranteed delivery for EVERYTHING on requested and reserved date(twice by two different sales reps, once day of purchase the 2nd time when I called a week after purchasing to confirm dimensions on an item. Had I not been wise to double check the delivery services invoice of what they had to deliver I would have no mattress! I called the store a number of times the sales reps unable to help and store manager is avoidant. I began to call corporate which is difficult and useless as they don’t have information on specific stores and can only assist with orders? What?! I then called the store back and finally after expressing my concern for my fast approaching move and delivery date for part of my order the manager finally calls me back. He proceeds to ask what is going on, I explained how no one mentioned my order would be delayed and specific item is back ordered, you had over a month to communicate this, the delivery service didn’t mention it, store manager didn’t mention it neither of the sales reps that assisted me haven’t mentioned it. He then laughed, as if moving isn’t stressful enough, not having a bed for an extended period of time isn’t funny and I think it’s rather bad business practices to be in sales and not communicate important details on such a large purchase and important items for daily life, and then to laugh? I said excuse me? You find this funny? He then decides to pretend like he thought I was someone else. Ed I believe his name is, very rude. Hasn’t helped to resolve this issue or even save the sale, why would I give you commission and business, sure doesn’t seem like you value or respect your customers. He also refused to give me his regional managers contact information. But don’t worry ED, I called another location and they were more than helpful in giving me that information to inform the business you’re working for just how rude you are. Would not recommend, definitely don’t trust.

Very friendly and helpful sales team. Would definitely recommend shooting here

Good products and excellent services. Thanks a lot!

Maria is a gem, very professional and kind. She Asked for help instead of stealing us wrong. No pressure to buy. The other representatives in the store were also very friendly and helpful. Highly recommend for customer service!

I had the best experience with Diego today! Great customer service, not pushy at all and very personable! I will definitely be back :) 100%

Syed was very helpful and knowledgeable concerning the selection of mattresses and adjustable bases. Neil (manager) was friendly and knowledgeable.

We were happy it didn’t feel like we were at a car dealership when we walked in-we weren’t attacked by sales people. The store was extremely clean, and everyone was very helpful once we needed assistance. Nobody seemed pushy, and many people jumped in to help when we had questions. It was a very pleasant experience.

Rosie was an amazing person! Walked in with something in mind and she helped me and my wife find the perfect sofa for our home. Exactly what we had thought of she brought to life. Everyone at the store was also very friendly and helpful. All our future furniture shopping will definitely be done here. A little out of the way for us but you cannot beat the professionalism and care they have for you and that is certainly worth every mile!

Diego was great!

Was fantastic!

Sales associate was professional and knowledgeable. He answered our questions thoroughly. I was satisfied when I left the store.

Very good. Nice sales agents. Went well.

We worked with Ross on the purchase of our new couch and bedroom set. He remembered us from the few days prior when we came in for a first look around and was super helpful when we were ready to purchase. Always ready to help but was not following us around the store and gave us room to make our choices haha. New store location also great. Delivery time frames for our items was fast - within 1 week! Would come back again for other items in the future.

Syed helped me with my sofa purchase. He was very helpful and courteous. Thank you again!!

We had a great experience shopping at Ashley. Ross and Neil were very helpful and saved us $$.

It was great! Helped us build our couch the way we wanted and will fit our room perfect!

They have a great selection and prices. Sayed is the best! He has the perfect balance of attentiveness and no pressure. (I cannot stand a salesperson who follows you around). All our future purchase will be from Sayed. He made the process simple and quick. Thank you!

Ann was very helpful and Neil cut us a deal where we could buy the bed and sofa. I will tell my friends to go there

We are really happy with Ashley (Algonquin). We bought a beautiful bedroom set, and the employees of Algonquin were amazing in facilitating everything for us. We definitely will continue buying furniture from Ashley in the future.

Gina, Syed, and Neil were all so helpful to us. They assisted in finding pet friendly, recliner couches!

Found exactly what I needed, had a great saleswoman.

Eric is a great salesman. He went over and above to help me .

my experience at Ashley was absolutely wonderful. Eric was a gem helping me decide on a mattress and adjustable base I am so excited to get it

Went in for a dinning room set left with a smile. Thanks Ann and Neil.

Excellent customer service! Ashley’s selection of furniture was awesome. I could tell the difference in the quality of the furniture compared to nearby competitors. We found exactly what we wanted. Highly recommended!

Best customer service provided by sales representative. Love all of the furniture I have purchased!

The sales team and store manager was so fun he made the experience very enjoyable. I would go back just because of him!!

Great experience shopping. Eric is always very professional and helpful.

Quick and easy! Diego was great to work with!

Helpful and quick.

Amazing experience at the showroom. Kelly was amazing at answering all my questions and patient as I tried almost all the furniture in the store. Thanks

Gina and Neil both provided great customer service. Had a great experience.

Gina was great! No pressure and was very patient with me. The store manager (?) Was also great and helped show me all if the options.

Mr. Ed and Syed were great to work with and very knowledgeable! They were honest and patient in our search for a new couch. We ended up with a great sofa sectional with a 5 year protection plan at a reasonable price. Thank you Mr. Ed and Syed!

Erica G was fabulous. She wasn’t your stereotypical pushy salesperson. She had such a pleasant personality, was quick in getting answers to all of our questions and didn’t hesitate to find us the best deal on our purchase. If we come back to the store we will look to work with her! Other stores could learn quite a lot from her excellent customer service (we had just come from another furniture store).

November 2022, Ashley Furniture delivered broken and damaged furniture. We filed a claim within an hour of the furniture delivery and they refused our right to a Full Refund. Instead, they forced us to wait for a “Technician to Repair” what should have been delivered in New and Good Condition. Yet, while waiting for a “Technician,” they decided without our acceptance, to refund us $200.00 and called it “Done.” We never approved or accepted the offer of $200, yet they just sent it back to our Card disregarding our right to Cancel For a Full Refund. They never sent a “technician” either. We would have never purchased Ashley Brand Furniture or purchased from Dufresne Spencer Group dba Ashley Homestore, if we knew in advance that they would NOT honor their own Sales Agreement and Deliver Broken/Damaged Furniture. It’s been almost 2 years and they have ghosted us, stole our hard earned money and left us with damaged furniture.

Eric provided excellent service and made the purchase experience very smooth.

Found the perfect lamp. The associates, Gina and Ed, were friendly and helpful, without making you feel pressured. Would definitely recommend this store for furniture and accessories.

Erica was great! She really understood our needs

Gina and Ed were outstanding. Thank you for all your help and we can’t wait for our couch!

Excellent customer service!!!! I hope my delivery and set is is as wonderful as my purchase! Gotta love Ashley’s furniture!!! Thank you Marie and Jonny!!!!! Can’t wait to get it!!!!

Great experience with Bill Rockow! Will ship again!

It was fantastic salesperson extremely helpful and not at all pushy. Explained everything throughly I would recommend Ashley Furniture without a doubt. Thank you Erica for all your help.

Gina was absolutely amazing! She is very knowledgeable about the products and offers. Whenever I had questions, she answered them thoroughly. I found a perfect white drawer set to complement my room, and I am very happy with my purchase. It wouldn’t have been the same without Gina and the rest of the fantastic staff at this location. If you are planning on getting new furniture, I cannot recommend this place enough!

We were immediately greeted by Ann. I had found the furniture I wanted online. She was professional & personable. Ann offered us credit, warranty & showed us the items which we wanted to purchase. Within a half hour we had purchased a dresser, mirror, nightstand & desk and were out the door. The prices were really great & furniture was top notch. They had great delivery dates that were within days. We're very happy & will be back.

My husband and I had a great shopping experience. We were helped when we first walked in and were allowed to walk around and look without being inundated by all sales people. When we found what we were looking for we used the first salesperson when we walked in. We got great discounts with wonderful salespeople.

Syed at the store in South Randall in Algonquin helped me decide in picking my furniture when I was in between two choices. He really cares about the customers choice based on needs and he was very helpful. Ashley have high quality furnitures and love everything in the store and I will shop here again.

Maria was very helpful and we made our purchase and were out the door in 45 mins. The store was very clean with great selections.

I came to the store in a bit of a rush. I had company driving up from St. Louis to stay for a few days and didn’t have a mattress for our spare bedroom room. The gentleman that helped me was able to show me a few options and get what I needed without trying to up sell or play games with me. I was loaded and out the door in about 40 minutes. Thank you for being direct and professional.

Went to store to purchase a recliner. We found one we liked and started purchasing it. Ashley's Ordering System is quite cumbersome, they have 2 processing systems in order to make a purchase. The sales person we had encountered alot of problems entering our purchase. She had 2 managers helping her. When everything was completed and buyer's order copy was given to us, my husband noticed the purchase price was different than what was on chair. Of course my credit card had already been charged with incorrect amount. Invoice had to be revised and a store credit written up for price difference. Upon getting home, I went online to see what the chair material was made of. I then found out the online price was much lower than the store price by $200.00. We decided to go back on Sunday to talk to a Manager. The Store Manager was great. He looked at our documentation and apologized for the issues we encountered. He then revised our purchase order to reflect the much lower price (which included a 25% discount). Total savings $232.00. My recommendation is to check online prices, check purchase order price versus merchandise price tag, and ask about any current discounts being offered. We appreciate all the help the Store Manager gave us.

Great service !!!!!!!

Eric and Chris were very knowledgeable and helpful.

Had a great visit here at Ashleys Furniture. Eric was helping out today and was absolutely great! He was so knowledgeable with all the questions that we had and very kind. Thank you again!

Bill was awesome and very easy to work with!

We recently made 2 purchases from Ashley in Algonquin. I’ve hesitated to write this review because I don’t like to be negative but I feel other potential customers should be aware of my experience. While we were moving, I saw an ad run by Ashley for 30% off your purchase if you spend over X amount of dollars. Once we closed, I called Ashley and spoke with the manager. He said the sale was about to end but he would honor it for me if I came in by a certain time frame and said he would make a note for his associates. When I went in, I was greeted by a woman and told her about the 30% discount. She immediately dismissed me saying they weren’t running it anymore. I explained I spoke with the manager and he was going to leave a note but she made no attempt to verify that and shut me down quickly. I called my husband and told him what happened. He told me to leave - they work on commission and shouldn’t be rude. I told the associate I would come back when they were running the sale because I need furniture and was prepared to buy it all tonight so I was disappointed. Suddenly she was able to honor the sale. I walked around and selected several things. I got a great deal, they were even able to match/beat the online prices on a few pieces. I left feeling happy I got the furniture I loved despite not a great experience with the associate. Fast forward to delivery day - the drivers arrive. They explain they are a 3rd party service, not connected with Ashley. Driver mentions they accept tips and asked for something cold to drink. I had a big order so I was happy to give that to them along with a tip since it was a lot of work. After they brought the last pieces in, it was clear the loveseat didn’t fit. I was previously told by the sales associate that Ashley policy is no returns after the drivers leave. If the piece doesn’t fit or you don’t like it, it must go back with them that day or you are stuck with it. I let the drivers know right away it doesn’t fit. They acknowledged yes it’s too big but tried to help us move it around to see if we could make it work. But we couldn’t. I asked them to take it back. They were annoyed, it became very tense in the room. They went into a story about how they don’t work for Ashley and Ashley lies to their customers saying returns have to go back that day when really they have 72 hours. Said it was too hard to put it back on the truck because they had more deliveries that day and insisted we had 72 hrs. The driver even made a note in his system the piece was too big, he said. I accepted this and tipped them and they went on their way. I call the store immediately, the sales lady I worked with isn’t there nor is the manager. The person at the store told me I had to talk to my original sales lady and he couldn’t help me. He also said I could call GRT, the customer response team. I call GRT. They said absolutely no returns unless damaged. The 72 hrs the drivers spoke about was only for damaged items. The couch was now mine. They checked their system and there were no notes saying it was too big, like the driver said. My heart dropped. The drivers had lied to me. And I tipped them. After that, it became impossible to get ahold of my sales associate. I left multiple messages and was frequently assured I would be called back “in 5 minutes” and never recieved a return-call. The sales lady had even given me her cell phone, I tried calling and texting, radio silence. The next day we called GRT and they refused to do anything. They said it was a known problem with the drivers lying about returns. So I pushed and pushed; if it’s a known problem, it isn’t the customers fault and something needs to be done. They finally agreed to let me exchange it. I had to go back in and try and deal with the same sales lady and communication with her was painful. But I got it done. It was a terrible experience and I will not return to Ashley Furniture again. I love my pieces, I spent a lot of time picking them out but I would be lying if I said I didn’t think about this horrible experience every time I look at them.

Chris was Awesome and expeditious!

(Translated by Google) Excellent attention (Original) Excelente atención

Bill the sales manager at the Algonquin store is very helpful and a pleasure to work with.

Bill was super! Great customer service

NEVER PURCHASE FROM ASHLEY. ABSOLUTE NIGHTMARE I was screwed by delivery person who refused to take the furniture back on delivery and it was damaged. Now I can not return it because all sales are final. I was told by the store manager when it was delivered that I should have been more demanding because the delivery drivers lie and wont take it back because they won't get paid. I want to return this couch and never ever buy anything from Ashley. It is disgusting how I have been treated. The customer service number is terrible to work with too.

Stay away from this store! They will overcharge you for delivery fee! This is some serious scam, please be aware!

We found what we were looking for and got a great price. Ed was terrific to work with and will definitely be back.

Absolutely worse experience ever. Three times they delivered USED furniture. Didn’t care. Don’t want to help. Dirty. Ripped. Nail heads popping through. Staples popping through. Store doesn’t care. They made their commissions. Erica (sales person) won’t return texts or calls now that money is in the bank.

Beautiful store with everything you could possibly want for your home. Sales people and manager very qualified and friendly

Jonny, our sales rep, was wonderful. I could not ask for any better service. A truly nice way to go furniture shopping. I got exactly what I wanted and went home happy.

Quick efficient service

Eric My sales person was very knowledgeable about sizes types, and options for sectionals, sectionals with recliners and couches. He could answer my questions very quickly.

Had to shop from Florida and Eric was absolutely great guiding me to the right bed and sofa at the right price by phone and internet.

Eric was great!! He was patient while we looked over the entire store, waited while three of us decided on colors, patterns and more, and then gave us all the finance options once we decided to buy. He was in no way pushy, didn't follow us around, just checked in from time to time and answered any questions we had. He made the entire experience easier!!

Very helpful and knowledgeable sales lady. She was friendly and allowed us to walk around and browse on our own.

I would like to thank Ann for her patience during my visit. I have nothing but good things to say about my experience. Ashley will be the first place I go for my next furniture purchase. I will definitely ask for Ann. She was wonderful!

Eric was very nice and professional. He was very helpful. However the young lady kind of acted like we were not there. She even snubbed us and waited on a couple that came in after us. Thanks anyway Eric was great.

Had such a great experience at the store!! No one followed me around like I was a lost puppy. When I did decide to buy a couch, the manager and my sales rep were amazing very kind and friendly!! I even had a nice little conversation!

People very friendly and help me with everything it was great experience as a customer I was wow

Very beautiful show room with lots and lots too see.People were very nice!

Really disappointed in Ashley Furniture. I purchased a couch the beginning of February, I was told it would be delivered the second/third week of April. The delivery kept being pushed back, I did not receive my couch until 6/19. The cushions feel nothing like the ones in store, they feel extremely cheap.