Ashley HomeStore Algonquin, IL 60102

Princess was such a good help, super kind and was able to help my wife and I buying couches. Super happy with our visit

Nathan was great! Found the couch I was looking for within a few minutes and didn't try to push me to buy it during my first visit.

We went to Ashley furniture in Algonquin today our salesman was Don Campbell he was fantastic highly recommend very personable not pushy at all. Would highly recommend going there great selection great furniture!!

Went to the Ashley’s in Algonquin. Princess helped us and answered all of our questions. Was very professional and pleasant to deal with. Would recommend highly.

I met with Nathan Lopez on Sunday. He was absolutely amazing abd very professional. I was in the market for néw living room furniture. I went to another store right before coming to Ashley Home Store and I did not receive the best service. The person rushed me and all that was important was getting me to open an account. That was not Nathan’s motive. He was actively present in our conversation and recommended exactly what was best for me. He even went on to show us the new mattresses as I will be going back to purchase one. I would recommend that store location and specifically Nathan Lopez. Carolyn Miller Lake in the Hills

Maggie was wonderful and helped my fiancé and me find an amazing couch that will be the centerpiece of our new place together! Can’t wait for all the memories on our new Ashley couch!!

Came here looking for couches and the person, Ben, was helping us out and was very nice! Bought them and and a very pleasant experience. I highly recommend this store and was overall a good experience.

At Ashley great choice s great great sale helpful financing highly recommended Lois Lesak

Loved the selection. First time ordering furniture for my new house. Will definitely go back.

Dropped by the store went home to think on it and they took our order for a couch over the phone during a holiday sale. We were even offered the option to pay online.

Eric was very friendly and knowledgeable. He was not pushy and did not make us feel forgotten either. The store was very welcoming and clean. It was a very smooth experience.

I’m a returning costumer and every time I go back they’re very helpful abs it’s always a great experience every time.

We visited the Algonquin store yesterday and was greeted by Erica. Such a polite and helpful lady. So far the experience was wonderful. I'm promised the delivery to be within a week of our king bedroom set. We are hoping for the best. I'll write the final review after the delivery and set up, paid for. Ty. Jim.

Customer service was great good experience and they were very helpful.

The furniture is not delivered on time or as scheduled.

We purchased a bedroom set and 3 table living room set on March 20th. What we thought was an easy process turned into a negative experience. We had purchased 2 living room sets and other furniture from Ashley furniture before and never expected such unprofessional service. The day of sale went smoothly all the sales associates involved seemed to care. We placed our order, THEY insisted we pick a delivery date in may so we picked May 8th. Staying proactive I went to store 2 weeks prior to delivery to make sure everything was on track and was assured by store manager everything was good. 2 days prior to delivery I hadn’t heard from delivery service so I called AHF and call went directly to customer service representative who apologized and emailed me a copy of my sale order from day of sale that showed actual dates of when pieces would be in. And low and behold none of it would of been available for delivery on May 8th. Went to store on the day of delivery to talk with someone about this but when you get to service desk your met with a sign that says leave your name and phone number to get a call back from store manager or call customer service. Left information on clip board and naturally no call. Once you purchase your furniture and walk out the door they want no further contact with you, your automatically referred to customer service for all problems who are already overwhelmed with problems from lying store sales people. We we’re finally contacted by delivery service they had all our items and delivery service was set up and we received our furniture yesterday 6/12/21. Delivery was late but it arrived everything good except when we purchased bed we bought a lift system from AHF to adjust head and foot of bed and was assured the system would work good with our bed. We we’re skeptical as our bed has drawer shelves under it and system would have to sit on wood slats under mattress. After delivery service left we lifted up head of bed and wood slat that system was sitting on was bowed due to heaviness of system. We now are going to have to purchase plywood to help with how heavy this is. Again AHF assured us it would be fine as new systems were light. We should of went with our gut feelings. These sales associates will out right lie to get the sale, and why not, they don’t have to deal with you once you step outside there doors day of sale. We will never purchase from AHF again. Buyer beware people read all reviews and go to BBB and read their reviews as there are numerous negative complaints.

Guys don't buy from Ashley home store because they keep switch the days for delivery and it takes up to 4 months to get your stuff This is not acceptable

I order my furniture at the end of February and still yet haven't got my furniture. Everytime I call on the date they say it will be delivered, 4 time now I been told they don't have the item. It's going on 4 months now, I don't understand what it the hold up, I'm getting really frustrated and about to cancel my order and go somewhere else. This is ridiculous.

ZERO customer service!! They make Comcast look like the gold standard. I've now had 3 estimated delivery dates, and not only have I received no furniture, I have received no calls or updates that my purchases have been further delayed. I ordered my furniture in January, and was originally supposed to receive it in April, then again in mid May. I went into the store last week and was told, TO MY FACE, my furniture would be delivered on June 3rd. Big SURPRISE no call no show today, so I called them again. Now 2-4 weeks, maybe, but they still can't provide me with a concrete date for delivery or that all my items will even be received within the next 2-4 weeks. Instead today when I ask their outstandingly poor corporate customer service rep what she can do to help me out, I'm told "I'm sorry sir, I wish I could magically make your furniture appear". Thank you for the sarcastic unprofessional response but don't quit your day job. You would probably suck at being a magician too!! If you want to wait 6+ months for furniture and deal with a company that has no accountability or respect for their customers, then Ashley Furniture is the place for you. I won't be wasting my time or money here again!!