Ashley Store Algonquin, IL

Kelly was the ultimate sales lady. She asked questions. Listened to my answers and found me the perfect mattress! Hats off to her!!

The sales rep who answered the phone, Erica, was kind and easy to understand. She was also knowledgeable and helpful.

My sales associate Eric, was helpful knowledgeable and pleasant. Wonderful customer service.

Shopping for furniture was so enjoyable and easy with Brian's help! He helped us with exactly what we were looking for!

Eric was fantastic and made the process very simple and pain free.

Great Job Eric

Loved working with this store! Shout out to Brian Shay!

I had a great experience at Ashley furniture. Erica was incredibly helpful in finding me the right matress for me. She explained everything clearly and answered my questions. She helped ne keep within my budget as well which I appreciated. I highly recommend going there. I felt welcomed and comfortable going through their showroom.

Easy to talk with salesperson Eric. Nice furniture

Overall great experience. Our salesman Diego was polite and let us shop without feeling rushed or bothered.

Erica was wonderful! Glad I was able to find great furniture!

The Sales person Zachary did a fantastic job. There was no pressure Was very patient with us. Highly recommend

Syed was awesome. He helped us find the perfect living room set for our home. He was not a pest and knew when to help and when to let us look. I’m only giving 4 stars because of the prices. We got a great set but it cost a lot. Thank you Syed for all your help!!!

Helpful but low pressure sales support. Eric helped us and was patient in showing us a variety of options and he listened carefully to the features that we were looking for.

Very friendly and helpful. Got me the best deal for my needs.

The sales associate and the manager were great 👍.

Great experience. Helpful staff. Wide variety of furniture to choose from.

The store was very well laid out. The sales person was very informative as well as the store manager. Will definitely come back.

Ed and Neil did a great job talking care of us

Don’t ask for anyone else but Brian. Great experience and smooth purchase.

Great experience! Eric was very helpful and the process was very easy.

Eric F. was great and provided us with information on the couch we were looking for. Great variety and prices to chose from.

I knew exactly what I wanted, I wasn’t swarmed as soon as I walked in the door which is a total turn off to me. I was given space to look at a few options and there was a sales person nearby when I had questions and wanted to move forward. I’m not sure why all furniture stores don’t employ this method, people generally don’t want to be hounded by a sales person when they walk in the door, they know what they’re looking for and want space to look over some options until they have questions or want to move forward on a choice, we all can tell who the sales people are and we can ask them for assistance when we need it. A well done for this store, good management technique.

Shopping there was good. Not to pushy. Let us brouse aroung without much pressure. Answered our questions & our purchase went good.

Their service is really bad! They have cancelled my delivery twice. The salesman stop picking up stopped calls . Customer service did not clear about the delivery process and then when I called again. on the second scheduled delivery day, the customer service representative says that the date was not confirmed. We have received no text , no information about these issues. Very poor service. We bought those furnitures for specific occasions and they cancellation have ruined it.

Wonderful sales people, enjoyed my visit she’s bought a beautiful recliner!

I had a very nice young lady help me today, she did a great job!

Very nice experience.

Great customer service. Also appreciated someone helping me right away.

We dealt with Ann And it was a great experience

From start to finish our sales representative Maria was fantastic. She guided us through the process of getting furniture for our new home with professionalism and knowledge. Would recommend her to anyone.

Erica was very knowledgeable and professional.

I purchased a $5,000 six-piece sectional from Ashley Homestore, and the experience was deeply disappointing. While the sales process was average, taking about 90 minutes with minor hiccups, the delivery and customer service were a nightmare. The sectional arrived weeks later, with 4 of the 6 pieces damaged—indented cushions, dirty feet, a broken base with exposed wood, holes in the backing, and oil stains on some sections. It looked used, possibly a floor model. The delivery crew, one of whom spoke limited English, promised to file a claim and took photos, assuring me replacements would be sent. I was asked to sign an electronic tablet in Spanish, which I couldn’t read, but was told it was just an acknowledgment. Hours later, an automated message from “AI Jenny” asked about my experience, raising doubts about whether the claim was filed. I called customer service, who had no record of the issue and asked me to send photos. After no response for days, I followed up with their Escalations Specialist, who was polite but hadn’t opened my email due to it being a zip file. I had to resend each photo individually, then wait weeks for a new delivery date. The replacement pieces finally arrived and looked new, making me question the original delivery’s condition. However, the crew asked to use my bathroom, which felt odd. I emailed the Escalations Specialist to request a refund of the delivery fee due to the hassle and time off work. After a week of silence, followed by an out-of-office reply and an unanswered voicemail, I was offered only half off the delivery fee, with a vague promise of a refund in “a few weeks.” The lack of communication, poor initial product condition, and inadequate resolution left me frustrated. I expected better for a $5,000 purchase. I cannot recommend Ashley Homestore based on this experience.

Irena wàs great . She explained and had knowledge of each product. This is the second time we have gone to her

Brian was very helpful & knowledgeable. I really enjoyed my experience. I also got a great deal on the couch I purchased.

Awesome customer service. Picked up a Picture that I know my daughter will love. Great place for furniture and decorations for your house or apartment. I'll definitely go back again!

Was a Great help in finding the perfect recliner for my surgery recovery.

Hard sell. Not good value. Try to upsell. Big delivery charges.

👍

Great service. Very personable. Great prices!

Awesome selection...amazing sales person, Eric. The couch fits perfectly. Thank you so much

Eric(salesman) was awesome. Very nice wasn't pushy at all and gave us the options we were looking for. Excited for my new set to arrive 🙌🏼

Irene and Neil were great, very knowledgeable, friendly and helpful with what I needed for my household. Will definately keep coming to this store for my furniture. Thank you.

Gina was so personable and helpful showing all our furniture and accessory options. We are very happy with our selections and price.

Syed was great! Very helpful and knowledgeable.

Diegos help was!! His service was awesome!

Best experience ever had at an ashley store. ERIC was really professional and friendly and was able to help us find the right choice. Definitely recommend asking for ERIC when you visit this location

Ann was very attentive. Went to several other stores. But returned because we found nothing better. Ann was the best

Great staff, everyone helps each other!

If you're shopping for furniture and want a truly exceptional experience, do yourself a favor and ask for Mister Ed at Ashley’s Furniture. From start to finish, he made the entire process seamless, stress-free, and even enjoyable! What really stood out was his genuine care and customer-first attitude. He treated me like a valued guest, not just another sale. It's rare to find that level of service these days, and I left feeling confident and excited about my purchase. Thank you, Mister Ed, for going above and beyond! Ashley’s is lucky to have you, and I’ll definitely be recommending you to friends and family.

I had a very nice experience making a purchase today. Diego was very professional and very helpful!

Irene Spanier did a great job of helping me out. She is professional and friendly! I got the sofa I wanted at a good price.

Sherri was great and helped us with the best couch. No interest financing was great as well!

Diego was really helpful, friendly and knowledgeable. He made the purchase experience easy and stress free. Definitely buying more furniture from Ashley and Diego in the future.

Great experience we were greeted right at the door by Diego who went above and beyond through our shopping really helping us out with every question we had

Eric completely changed my view on shopping for furniture. He was patient and sincere. I would recommend working with Eric to anyone looking for furniture at Ashley furniture.

My wife Deb had been shopping around for a comfortable and cost effective mattress for our spare bedroom. She decided to see what Ashley Home store in Algonquin had to offer. Deb was assisted by Maria L, a sales professional, who she said was very kind and thorough, making sure she was satisfied with the purchase. Due to the mattress being a hybrid, it was flexible enough to fit in her vehicle, saving us the extra expense of delivery. Thank you Maria for all your help.

We were very pleased with the service and the associates kindness made us feel very welcome. Thanks again.

We have two sales people working with us and it was very uncomfortable as one of the salespersons kept following us around the store. I don't like being followed and that is really uncomfortable. Took a very long time to get checked out which I thought was ridiculous.. I wanted this particular bed frame but overall felt that the cost was way overpriced.

Michael was our sales rep and he was very thoughtful and helpful. He asked what we were looking and showed us exactly what we needed. I just had my 2nd knee replacement 4 days ago and he made sure that we were comfortable walking around the store. He explained the pros and cons of each set we looked at and ultimately bought. He was a great sales rep!

Very polite . Very helpful what are you looking for. Very good price .

A really great experience shopping at this location. The store is beautiful, very bright and clean. My consultant, Diego, listened carefully to what my needs were and was able to Steer me in the right direction and recommend furniture that I know I will enjoy for you years to come. Everything went very smoothly and very quickly from Choosing the furniture to setting up delivery to finance. Highly recommend working with him if you shop at this store.

great service, great people and fast and easy delivery to our home!

Diego and staff were absolutely perfect. They couldn't have been nicer or more helpful.

Ohh boy. What a horrendous horrible experience this was. So we went to get a sofa set. After finalizing we weren’t sure about the measurements so we planned to come back next day. But the manager Niel kept on persuading the deal for a specific dollar amount. While we told him we’ll back next day. He still kept on being a smartass telling I have been in industry for long knowing you won’t come. Next day we showed up haha. And he wasn’t there neither the other staff available was aware of the price Niel was quoting us. We really liked the sofa so disappointingly we headed back and came again straight third day. Finally we meet Niel ( The smartass Manager) who quoted us a certain price and now he completely flipped on the price and started talking unprofessionally and accusing us while we were just back for the price he himself offered on day 1. Poor customer satisfaction skills, poor people skills and even pathetic service. I loved the sofa so I ended up going to the Schamburg location and buying the sofa for even cheaper price than what Neil kept on quoting and after lying about pricing. I felt the staff at Schamburg location was more welcoming and willing to learn about our requirements.

Absolutely fantastic experience, not at all what you would expect from a furniture store. From the moment we walked in, the associates gave us space and it was a very pleasant experience. Eventually my partner and I found a set we absolutely loved and an associate named Mike came to assist. He was kind, helpful, and not at all pushy. We thought that there was no way we could afford such a nice set of furniture so we had zero expectations of taking it home but Mike really wanted to help us out. He got Neil, the sales manager involved and we explained our situation and limits. Neil was also friendly, professional, and we could tell he genuinely wanted to help us take home the bedroom set of our dreams and he and Mike did just that. This location has great furniture, we shopped multiple stores and most others were high price low quality junk however here the pieces felt durable while also looking beautiful. The store was clean and well kept with a very relaxed atmosphere. Will definitely be back in the future as we build our home, great job guys! You’ve made a couple customers for life

I had the best person helping me. He was extremely helpful and answered all my questions with a smile. Hands down the best customer service ever. Eric Fitzsimmons is an asset to your company. Thank you for the wonderful experience. Can’t wait to get my table and chairs! 🙂

Neil and Maria did an excellent job with leading us in the right direction!!! Amazing experience !!

Erica did a solid job helping us select a couch and accessory lamps. A very pleasant buying experience.

Syed was great there was no pressure. He answered all my questions and the buying process was fast and seemless

Excellent service BIG thanks to Mr Neil the manager and to Mr. Ed. We are very happy with our purchase of our new beautiful bed room set. ⭐️⭐️⭐️⭐️⭐️

(Translated by Google) Excellent experience thanks Rozy and Neil for their patience. (Original) Excelente experiencia gracias Rozy y Neil por su paciencia.

(Translated by Google) The service was first class and the staff were well prepared and very friendly. (Original) La atención fue de primera y su personal son preparados y muy amables

The delivery team werre so rude. They made a.lot of mess on the floor with debris and when I told them to clean up after their mess, the driver stated, "Why is that a big deal you can't clean it". He eventually cleaned it, stormed out of the room and dropped the dirt on our kitchen floor. Horrible behavior

Timely delivery based on their targeted time. Workers very efficient, courteous, and helpful.

Great service and easy delivery, had a delivery for bob’s discount 10 mins after Ashely’s delivery and they were terrible. Ashely excelled in all aspects.

Everyone was very helpful!

Great experience!!!!!

Maria was very helpful and pleasant, answered all my questions, and even helped confirm that I made a change in the delivery date.

Noticed legs are not on correctly

The staff was helpful but not pushy. They really listened to what we had to say. We wouldn’t hesitate to do business with them again. Highly recommend

Very happy with my experience at Ashley. From the salesperson to customer service everything was excellent. Will shop there again.

They did a good job with all the parts! They were also careful with the furniture.

Quick, courteous, and efficient

Excellent customer service. Sheri really takes the time to go over the pros and cons of fabrics and components of the frame. Neal the Manager Is so nice and really works to make transactions go smooth and has a daily joke.

Diego was super helpful and personable. Listened to what I needed and didn’t stray. Was willing to go above and beyond.

Smooth experience ony purchase, kept me updated on delivery and was on time!

The service was wonderful quick and satisfying. Thanks for your service.

Working with Irene Spanier, at the Ashley Algonquin, IL store, is an amazing experience. I always appreciate her and her expertise. Thank you, Irene!

Ed took care of us! Extremely helpful, easygoing and honest! The biggest seller for us was he was NOT pushy at all, gave us all the time in the world to think it over, complete contrast to some of the other furniture places my wife andI were at. I wish I could give more stars, 5 isn't enough!

Erica was extremely helpful in helping us pick out a recliner. We ended up buying two recliners. The store is really beautiful. She’s very helpful, not just today, but she will be helpful in the future as well.

Great place. Erica was my salesperson who was extremely helpful and knowledgeable!!!! Came back to purchase my mattress set from her because she was so helpful. I would definitely recommend Ashley's in Algonquin to anyone!

Diego was knowledgeable and easy to work with.

Needed a quick dinette table. Mr Ed got me and put quickly. Nice job Mr. ED!

Sales woman was knowledgeable. On point and very helpful and polite Delivery kept in touch. On time polite and left no mess!

Maria listrovaya was our sales lady verry patient and helpful. After we got home my wife found a better price and she helped us get a price match overall great experience thank you

We were out looking for a couch maybe 2 Michael our sales man didn’t sell us anything, all he did was show us options. One option we did not realize we truly loved. Appreciate his patience’s and at the end of the day worked the numbers to help fit our budget . .

I was at that place today and was attended by a sweet lady named Irena. She showed me a lot of options , answered my questions, helped to get a good deal. I am very pleased having met her.

I had a very good experience. I went in to buy a kitchen set and ended up getting a rug also. Mr Ed( I don't remember his last name) was very personable and knowledgeable.

Very easy going. No pressure to buy. Great experience with everything!

The staff is very knowledgeable and friendly. I bought living room furniture in September last year and when I needed a new mattress Ashley was the only place I wanted to shop. Erica is very knowledgeable about the brands and took time to understand what I needed in a mattress.

Erica Guzman is an incredible asset to Ashley. She is intelligent, confident, experienced, knowledgeable, and personable. I experienced a true professional. Thank you.

Ann Helmer made our mattress shopping experience absolutely wonderful! My wife is pregnant, so finding the right bed for comfort and support was a big deal for us. Ann took the time to walk us through all the features in such a clear and engaging way, making sure we found the perfect fit. Her demo of the adjustable settings ( specifically raising your legs above the your heart ) was so relaxing I almost fell asleep on the spot!!😅 She was incredibly knowledgeable, friendly, and made the whole process enjoyable. If you're looking for someone who truly cares about helping you find the best option and not just make a quick sale Ann is the one to see. Highly recommend.

Great customer service and knowledge of the beds and different mattresses. Neil and Gina are fantastic on answering the question and concerns we had on both on the first day when we were just looking and on the day we went back to purchase.

Ben and Ann were great. They made our furniture buying experience easy.

Our sales person Mr Ed was amazing, absolutely no sales pressure at all. His sense of humor was actually fun to be around. If you want a friendly, kind and absolutely no pressure sales person, ask for Mr. Ed

Diego was absolutely awesome! As a first time furniture buyer, I was able to ask a MILLION questions and never felt pushed to buy something. Diego was super knowledgeable and relatable! If you are going to Ashley, see Diego!

Mr. Ed made this purchase so simple! He was knowledgeable and helpful. We were in a rush and didn’t have a lot of time. But we selected a table and chairs, made the purchase, and out the door in less than 30 minutes.

Amazing service from store manager Neil Andree and Erika. Couldn't be happier with our experience and our beautiful new furniture!

Sheri Messman was awesome. She helped us find exactly what we needed

It was easy and pleasant

Was greeted, with current sales and very polite. Thank you! We will be back

I liked that there is a wide variety of items for all tastes. Overall I had a very good experience being that it was my first time at the Ashley Furniture Store.

I have had pleasant experiences with both Schaumburg Ashley and the Algonquin Ashley, my most recent was with a sales rep named Ann in Algonquin, she was very helpful and did not pressure us. I would highly recommend.

Both Neil & Gina were fantastic. Very personable & not pushy. Neil is incredibly knowledgeable on mattresses which was extremely helpful in us making a decision. Very happy with our choices and can’t wait to receive our new bed & mattress.

The store is very nice. No high pressure selling. I was able to wander around and look at stuff and try things out without someone hovering over me. When I needed help I was able to get all my questions answered and shown some other options even less expensive. Diego was more than helpful and very friendly. He went above and beyond for me. This was the best buying experience I’ve had in a very long time. I will not hesitate to shop there again and tell anyone who is looking for furniture or bedding to go to that location of Ashley furniture.

Great experience. Rosie was super helpful and patient with me...so glad I choose you and Rosie

Our recent purchase of a large sectional at Ashley Furniture in Algonquin was initially a positive experience thanks to Maria. She was fantastic—no pressure, answered all our questions, and made our splurge worthwhile. However, the delivery process was a HUGE disappointment. One of the delivery team members was unprofessional and rude, even threatening to return the $7K sectional to the store when I asked for a minor adjustment moving the couch. We were the first delivery of the day, and their behavior left me concerned for other customers that day. The other team member was courteous and apologized for his colleague's behavior and they also left a mess of plastic bags and cardboard on my lawn after abruptly departing. Despite loving our purchase, the poor delivery experience has me hesitant to return for additional furniture. I may wait or consider shopping elsewhere next time. I initially planned to give a 5-star rating, but due to the poor delivery experience, I lowered it to 4 stars.

Everyone was helpful, and willing to make it a positive experience for us.

Very helpful. We will be back Thank you Gina!!

Our salesperson Ross was very good and quick with processing our order

Poor customer service. Promises made regarding delivery are not kept. This has happened multiple times. In one instance, they cancelled my order, and NEVER TOLD ME THE ORDER WAS CANCELLED. Who does this? In addition, the salesperson lied to us about the country of origin for a bookcase. The salesperson said, "Made in Wisconsin." The bookcase actually came from Vietnam. I read the shipping label. I will not buy from people I do not trust. Stay away.

Very good experience

Great service very accommodating he is shipping is a little long one month is a long time

Michael Schuster was awesome! He answered all our questions and made suggestions based off what we were looking for. Rozy Gomez was awesome also. I would recommend this store to everyone!!

Ross Mayer was my Home Furnishing Professional and he was very helpful. I was looking at a dining room set which will located in an area right next to living room. I wanted to look at the color of the dining set next to the end tables I wanted. He carried a chair from the dining set completely across the store so I could see them together. He was great and in my opinion went over and above what he needed to do.

Erin was very helpful with no pressure. Knowledgeable of the furniture. They also gave a military discount. I would highly recommend them to our friends

I had a great experience on the actual store. I didn’t feel any pressure when it came to choosing my furniture and I wasn’t pressured into making and decisions. They did an amazing job with the prices and made the whole process really smooth. However, when the furniture was delivered 2 pieces out of my set were broken. They did not make sure everything worked correctly before delivering it. I then had to call and ask for new furniture to be sent out since my lives were broken. They never keyed in my order and never followed up with me. Very disappointing because the first half of the process was so good.

The salesman was very good even though I had to cancel order.

Erica blew us away with her knowledge of beds. She was great all the way around. And Neil was fantastic at helping us find what we needed. It was a great experience. I would definitely buy from them again.

They were so nice and attentive to what my needs were. They tried to accommodate to what I needed and budget.

Salesman Mike was very helpful and worked with us on pricing

Eric was very helpful and knowledgeable. The store was clean with lots of options! Always great to find what you need and leave with more than what you came in for.

Ann and Neil took care of my wife and I when it came to buying a kitchen table, chairs and bedroom set. Really professional and personal. Knew the products very well. Will definitely be back in the future.

Happy with my experience today buying a bedroom suite. Erica was very helpful and a pleasure to work with.

Great experience purchasing a new dining set. Item was on sale which was nice and was in stock and will be delivered in just over a week. Sales person took her time with us to make sure we got the dining set we wanted.

Irene was extremely pleasant! She worked with me to get agreeable pricing and terms.

Made a recent purchase for living room furniture and a dining room table and couldn’t be happier with the experience. Erica was fantastic! No pressure when we entered the store. Pointed us in the direction of what we wanted to look at and let us browse on our own. Answered all our questions and even found a colored pillow so we could compare our wall color with different tables. We received our delivery yesterday and everything went smoothly. Would highly recommend the Ashley store in Algonquin for your furniture purchases. Thank you Erica!

Ashley has a large selection of beautiful furniture. We worked with Erica and her customer service was excellent!

Eric was super helpful in assisting my husband and I with choosing furniture. He explained everything and gave us information on different payment options. He listened to our concerns and made the entire furniture buying process easy.

It was a very professional and straightforward experience with Michael as my salesman.

Very friendly and helpful staff and good quality furniture at a affordable price, plus they cut us a great deal on a new recliner. Thank you, Maria!

Maria was an outstanding sales person! Very patient because I was looking for a certain type of chair and she helped me look at many different ones. I even checked other stores and Went back to her and bought one from her. Ashley Furniture is lucky to have an employee like her. Thank you

Russ at the Algonquin location was very helpful with our purchase, we will definitely be coming back!

In store and online prices were different and somewhat confusing….the manager stepped in we talked, didn’t have to argue. He reworked the price told me the new price . I said three words….DONE…Thank You……..my next furniture purchase will be from Ashley…

I had a fun time shopping today with Mr. Ed. I enjoy how relaxed the store is, no one stalking you to buy something. With Mr. Ed's help I found exactly what I needed.

Awesome buying experience, Mr. Ed made it easy and fun. Will return there for my future purchases.

I was looking for a cherry storage bed and was helped by Michael. He was patient, knowledgeable and helped me through the process even though I was going to see a competitor. He eventually got my business because of his professionalism. He provided excellent customer service, and I enjoyed the experience 😀

Dry happy with sales and support

Friendly, thorough, and patient. Great experience!

Irene S was very polite, friendly, and easy to work with. She didn’t follow us around, nor did she hound us. Neil, the store manager was extremely friendly and helpful.

Gina was great! Helped me pick out the perfect chair for my bedroom and answered all my questions before I asked them. Will be back in the future for decor and furniture purchases. Cheryl Wagner

It was wonderful. Diego Herrera was very knowledgeable and helped me get exactly what I was looking for.

Great selection. Irene is amazing!

She very nice. She deals us very positively

We were looking for a reclining sofa. Mike the salesman spent a few hours showing us almost every reclining sofa they had. Pointing out all the features of each one. Never pressured us to buy one. We found our dream sofa at a great price. Delivery also was an awesome experience. Very punctual and treated our house with respect. Definitely will continue to shop at Ashley's in Algonquin

Erica was a great help and knew her stuff. Manager was also of great help. Highly recommend.

Ashley Furniture has a lot of selections and great showcase. Our salesperson Maria Listrovaya demonstrated exceptional sales skills providing a thorough explanation of the furniture we selected.She's the kind of salesperson we value and appreciate.

Diego was amazing and it was so easy! He helped us get the best deal with the earliest delivery. Thank you!

Irene was a pleasure to work with. She was very patient with us. Took us around after learning what we were looking for. Looking forward to our furniture. Thank you

Neil was awesome. Ben got me to come in. Ashley Rocks. Bought lots of furniture from them. Always a Great experience

I have ordered from Ashley Furniture in Algonquin on 3 separate occasions. My first order had a couch and two kids beds and the couch was damaged when it was delivered. The couch was eventually fixed. The second order of swivel chairs was perfect. Now my most recent order was for a bed (headboard, footboard, side rails), two night stands, a desk and bookcase. The headboard was damaged and needed to be replaced and one of the nightstands was stained either a darker color or a different all together but that had to be switched. The desk and bookcase were scheduled to be delivered on February 5th and I was just alerted by the AI chat bot they have that my order will be split but neither would be delivered on the scheduled day. The customer service is a pain to work around to talk to a real person. The manager at the store was able to work with me but moving forward, I will not be purchasing anything from Ashley Furniture again.

Diego was wonderful to work with. He listened to what I was looking for , showed me where the items were, answered all my questions then showed me some recliners. It wasn’t what I had in mind so we looked at more. He was so patient, absolutely no hard sell which I appreciated. Decided on one , bought it and was extremely happy. This is the second item I brought from Ashley I would recommend them to anyone. Diego would be be the go to person

It was a great experience Erica was very knowledgeable and helpful

What an amazing experience. My wife and I were shopping to replace our couch. While browsing we were greeted by one of the store managers Neal. We shared with him what our dream couch was. We also shared what we didn’t like about our current couch. Neal was unbelievably helpful and showed us some options that checked our boxes. He also let us know what to steer away from. He was very honest and upfront. There were no instances that we felt pressured to buy. He explained all of our options regarding financing and outright purchasing. Neal was a pleasure to work with. I cannot recommend another store to do business with.

Found exactly what we were looking for, plus at a great price! Erica was so very helpful at the Algonquin store. We have shopped Ashley in the past for a variety of items and it’s our first choice for furniture shopping. Thank you Ashley for your quality products and service!

Excellent service. I always shop here 1st. Didn't plan on buying exactly today. But couldn't pass on great deal . So we did. Thanks

We found the chair that works for our purpose. The in store price was different from the website price but the store honored the difference. We are very happy with the purchase and the condition of the store and the service we received.

Extremely polite staff. Helped us find why we needed and didn’t force their choices on us. Irine really made an effort for us to find what we needed. And fast delivery within 3 days.

Our sales rep Sherri was fantastic. She is very knowledgeable and helped us secure a good deal. Would recommend her for her sales knowledge and expertise.

No high-pressure salespeople. We got a great deal on a recliner. We'd previously purchased something at Ashley, so it was the first place we thought of when looking. We were prepared to go to several stores, but didn't need to.

Very pleasant no pressure experience. Sales person very knowledgeable.

Rosie was VERY HELPFUL. She listened to my needs and helped me find what I wanted. She stayed late after hours to fulfill my order and to assure me of delivery dates. Her communication is excellent. Very patient lady. Donna Milne

I love Ashley. Great people. Eric and Neil were so kind and helpful! Great Quality furniture, that you can depend on for years to come. They take pride in that!!! We love Ashley furniture!!

Eric was a huge help!! Will definitely be back to furnish the rest of our house.

Store is nice, bright and shows lots of products. The check out process seemed lengthy given how quickly I can do it myself on the Ashley site but other than that it was a good experience

We had the absolute pleasure of working with Mr Ed to purchase our new couch. He was very knowledgable, appropriately attentive, and extremely helpful. Not only is he an expert at what he does but he keeps you laughing and smiling along the way. He made our furniture buying experience so effortless and easy. 100/10 recommend. Thanks Mr Ed and the team at the Algonquin Ashley Store!

I've come there 3 times. To check the merchandise bedroom outfit. Each time, there was alway a associates there to help. They all are eager to help and very friendly. Thanks Ross, Thanks Neil. Thanks Ashley Home store.

Great sales support in finding my perfect living room furniture!

Great service. In and out. Great deal

Ann was so helpful in our mattress search!

Ashley furniture never disappoints...

Our sales rep, Mr Ed was a delight to work with. He was very helpful and informative. He made the sales transaction a great experience.

Sheri was very nice and helpful! Overall a very pleasant shopping experience.

We bought a gorgeous bed. Very good quality and we got a discount! I recommend this store. The staff is great and we are happy with the service.

Just an awful experience. Salespeople were very persistent and annoying. They were really good at making you feel uncomfortable with pressure

We had the pleasure of working with Erica during our many visits to the Algonquin location. She was VERY accommodating and patient while I took my time in choosing the perfect Sofa and Loveseat for our needs. Erica went above and beyond for my husband and me to make our experience enjoyable and we left feeling confident, not only about the furniture we chose but also about our choice to shop at Ashley’s with Erica. We definitely will be returning for future furniture purchases.

We had our new furniture delivered today and the delivery men smelled gas and told us to get it checked. My husband and I couldn’t smell the gas leak. We called ComEd and they did find a leak of gas in our water heater. So very thankful to these guys for saying and insisting we get it checked! Delivery was fast and smooth. Love our new living room set!

Gina was excellent and helped us find the right furniture for our family. Easy no pressure shopping experience and super helpful.

The check out time has improved and you aren’t there forever. Looking forward to getting our new couch!

Amazing! Purchased a new mattress and adjustable bed frame. Neil took great care to listen to our needs and helped us select what was best for us. As a manager, we watched him use his years of experience to coach and mentor our new sales person. The two of them made it a great experience, we will definitely purchase from Ashley again.

Great selection and good staff. We found several sofas we liked.

We had a terrific experience with Erica, who greeted us when we entered the store. She was very knowledgeable and pleasant, and we enjoyed working with her very much. She was very patient while we walked the store to be sure of our choices. Excellent shopping experience! Thank you, Erica!

Was a great experience everyone was so nice and not pushy will definitely be coming back again thank you!

Our experience with Ashley and always has been wonderful!

Fantastic customer service! Very friendly do caring and knowledgeable.

Sales staff was very helpful. Made my Christmas dream come true! Thank you!!!

I enjoy shopping at Ashley in Algonquin. The main reason is the Sales person SYED QUADRI. He is very knowledgeable, personable, professional and understands the customer needs. He provides an excellent service. We are his customers at Ashley since 2015 and have been returning to him whenever we are looking for new furnitures. The furniture we bought with his advice and guidance is still in good condition and we are very satisfied with the quality and durability.

Excellent customer service.

My and my fiances mattress from Ashley is only 4 years old, at forst is was great, now its so beyond uncomfortable. We both wake up everyday in excruciating pain from sleeping on a mattress that feels like just springs. Ashley has sent out a technician twice to inspect it for a replacement and both times have said nothing is wrong and closed our case. Absolutely terrible customer service and will do anything to not replace a mattress that is still under warranty. I highly suggest not buying from this store.

Our sales rep was patient, knowledgeable and friendly. This type of customer service made us want to work with her, even though we were juggling two kids at the witching hour. We are very happy with our purchase.

Erica & Neil were absolutely amazing, extremely knowledgeable about mattresses & the business. They are very good people that do genuinely care about people. Will absolutely do business again with them. Thank you for all your support & kindness.

The sales people were very helpful, clear with the price and description. It was a very satisfying experience.

Ashley furniture store in Algonquin is hands down the best furniture store in the Chicago area. They furniture is very beautiful and the prices are good. Ask for Syed when you visit the store. He is very kind and helpful.

Gina Liang was a consummate professional answering all of our questions and concerns.patiently. We're very happy with our purchase. Great experience at the Algonquin store.

My initial review was a higher review. I am now sad to say that I have to adjust it and strongly recommend that you not shop here. My initial experience was very good in the store, but it soured very quickly. I was double billed for my purchase due to the sales man’s tablet crashing. I was assured by the store manager that this was not an issue and that if it did not resolve by the next day he would refund the 2 nd payment. It did not resolve and he did not issue the refund. I contacted their corporate line and getting a hold of a human was difficult. In the end all they could do was offer to issue me SOME of my money in a refund. In the end I had to file a dispute with my bank and now my money will not be returned for 30-45 days. We are not talking a few dollars here; we are talking over $500. This is my rent money! There is no reasonable reason this should have happened or that I should have to put up with this. EDIT: As a response to the companies offer of further assistance. Both of those phone numbers are useless and it is difficult to get in touch with a human being to resolve issues. Considering the difficulty this is causing me and the companies inability to resolve this in a reasonable fashion, I find the response very disingenuous.

Mr. Ed ,was amazing from the minute we walked in the door. Answered all my questions very insightful on products. Worked with us on pricing of products, Ed was so very sweet and funny. I didn’t want to leave the store we ended up purchasing a new kitchenette set and couldn’t be happier. We will definitely be back to purchase a new living room set. I truly look forward to working with Mr. Ed again.

The salesman we dealt with was very knowledgeable and helpful. He was NEVER pushy -just answered all of our questions and then gave us time to make our decision.

Our Salesperson Sayed was wonderful! He was very knowledgeable and able to answer all our questions! We recommend stopping by and asking for him!

I worked with Irenia. She was most helpful, not pushy but made suggestions. She told me what things I could get brand new or if there were only floor models left. In the end she and the manager helped me get the credit I needed to purchase the pieces I wanted. She also got me a great deal on a rug! I’d shop here again!

The purchasing process was easy and the sales men were informed and knew intimate details about the products and options.

I was helped by Ross, he was very professional and straight forward. I was in a slight rush and the process was smooth, quick, and simple. I wound definitely shop at this location again in the future.

Anna was super helpful and patient with me on the measurements of my new couch! She was able to answer all my questions and wasn’t pushy.

Great!!

Great first time shopping experience. Diego helped quite a lot in explaining prices and how to go about financing the furniture

Working with Rozy to find a sofa was wonderful. She’s personable, knowledgeable and funny. Looking forward to getting my new sofa chaise!

Diego was great and made our experience pleasant

No pressure sell g and very friendly and helpful staff.

Great experience with Neil and Ross.

Diego was very professional. Our sale was seamless!

neil was awesome had a great experience

The customer service was Fantastic!! Everyone was polite, courteous, and answered every question I had.

We had an amazing experience Mrs. Vasquez was the best sales person.

Bought a kitchen set six years ago from Ashley. It had four chairs originally. I saw they had a sale, and I wanted to get two more chairs identical to the ones I bought six years ago. They had it, I got itAll good

Good experience with Diego who was very helpful getting us what we were looking for. Very pleasant experience

It is currently Black Friday traffic so there were a ton of sales people in the store so you didn't have to worry about being ignored for sure. I highly recommend ANN!! She is a designer and knows the "ropes"! Had an answer to all questions asked of her!! I have been in the store previously and met one of the managers, Ben. He remembered us and came over to chat - very nice! OVERALL EXPERIENCE - "GREAT"!!!!!

Friendly patient and knowledgeable

Eric was helpful in answering all of my questions and helping me complete my purchase quickly and efficiently

My Mom recommended Ashley in Algonquin because she had a great experience. She worked with Syed so I wanted to make sure to work with him as well. Syed is awesome!!! He spent almost 5 hours with me looking at a new mattress, couches, dining room table and fireplace entertainment center. Neil (manager) was also great to work with. HIGHLY recommend this location & make sure to ask for Syed!

We k ew what we wanted and the price we were willing to pay. The staff worked with us to make us happy with the furniture as well as the experience.

Good experience , I had stopped in the store saw a few items of interest and came back into the store with my wife… went with the deal of the day ! Salesman was helpful and kind ! In and out service !

Store manager and sales associate were very cordial and worked with us to try to find something that would work for us at home as well as for our budget.

Great customer service was provided

Algonquin Ashley store is always my first stop when I’m looking for furniture. I worked with Neil and Sherri and they’re both wonderful to work with. They are honest, professional and kind.

The service was great!

Ross was great!! Made the whole process quick and painless. Delivery in under 2 weeks too.

Great customer service and merchandise!

I can only talk about my own experience. In no way am I saying Ashley furniture is a bad place or company. In my own personal shopping experience, I was greeted by a very nice sales person, she explained they are having a veterans sale, “dont worry about the price tag, there is a discount at the end, plus we will delivery and set it up for free”. With that intonation I decided to look around and write down the SKU numbers, she then told me online prices will be honored as well, so I did a mix of online and in store, get to the end to order my 8,500 order expecting for them to calculate and give what ever “discount” they were speaking of. This gentleman came over after I calculated all my items based on the ticket price, and said “yep that looks good, also buy this 1,200 protection plan” I declined the extra 1,200 and was told o “we will have to add on the delivery charge of 700.00, but if you buy the protection I’ll waive that. Sir you want me to spend 1,200 instead of 700? After you told me I would get the free delivery in the first place. I left the store, and I got a ton of text messages from the regional manager, asking me to come back to purchase these items and he would waive the 700.00. Well you already agreed to waive it in the first place. I did some online research and the same items I was going to purchase was 1,545.00 less than what was being offered to me in the first place. I give 1 star rating because the sales lady was really friendly.

Super fast & friendly staff! Never had to leave the house! Invoice sent,paid online & mattress out for delivery a.s.a.p.

Eileen was great help. Bought what I needed. Due to arrive on time. Fingers crossed

Syed was our sales representative. Syed was very professional, helpful and clearly communicated options. This assisted us in making the best decision for our purchase. These kinds of experiences will keep us coming back. Thank you !

Rozy was great from start to finish. I just wanted 2 (cheapish) recliners and when I sat in one double the price I had imagined paying I fell in love with the chair. Rozy managed to get me a great deal with a bit of a discount in order for me to be able to get these 2 recliners that I loved. She was actually amazing to deal with and I have always been pretty happy with ashley as a whole. Be sure to ask for Rozy when you check out this location!

Eric and Sheri are amazing people and helped my wife and I get the furniture we needed at a super reasonable price!! I would highly recommend them over and over again!

Perfect deal. Quick and fair. Wish every transaction was this pleasant.

The treatment was excellent and they helped us and guided us at all times. Always grateful my husband and I.

Our sales associate Eric was great! No pressure and very helpful.

Sakes people were very pleasant and knowledgeable

Diego was great!

Diego Herrera was awesome. Extremely helpful and knowledgeable. A great experience!

Everything was great, friendly sales people not too pushy. I bought something in December January, and now February.

Update: STILL NO MATTRESS AND THE YEAR IS ALMOST OVER. Couch is already falling apart/extremely poor quality. Haven’t heard from anyone. A waste of 8k, would never recommend. After reading the reviews, how many store managers do you guys have? I made a large purchase to furnish my new place, over a month in advance. Was guaranteed delivery for EVERYTHING on requested and reserved date(twice by two different sales reps, once day of purchase the 2nd time when I called a week after purchasing to confirm dimensions on an item. Had I not been wise to double check the delivery services invoice of what they had to deliver I would have no mattress! I called the store a number of times the sales reps unable to help and store manager is avoidant. I began to call corporate which is difficult and useless as they don’t have information on specific stores and can only assist with orders? What?! I then called the store back and finally after expressing my concern for my fast approaching move and delivery date for part of my order the manager finally calls me back. He proceeds to ask what is going on, I explained how no one mentioned my order would be delayed and specific item is back ordered, you had over a month to communicate this, the delivery service didn’t mention it, store manager didn’t mention it neither of the sales reps that assisted me haven’t mentioned it. He then laughed, as if moving isn’t stressful enough, not having a bed for an extended period of time isn’t funny and I think it’s rather bad business practices to be in sales and not communicate important details on such a large purchase and important items for daily life, and then to laugh? I said excuse me? You find this funny? He then decides to pretend like he thought I was someone else. Ed I believe his name is, very rude. Hasn’t helped to resolve this issue or even save the sale, why would I give you commission and business, sure doesn’t seem like you value or respect your customers. He also refused to give me his regional managers contact information. But don’t worry ED, I called another location and they were more than helpful in giving me that information to inform the business you’re working for just how rude you are. Would not recommend, definitely don’t trust.

Very friendly and helpful sales team. Would definitely recommend shooting here

Good products and excellent services. Thanks a lot!

Maria is a gem, very professional and kind. She Asked for help instead of stealing us wrong. No pressure to buy. The other representatives in the store were also very friendly and helpful. Highly recommend for customer service!

I had the best experience with Diego today! Great customer service, not pushy at all and very personable! I will definitely be back :) 100%

Syed was very helpful and knowledgeable concerning the selection of mattresses and adjustable bases. Neil (manager) was friendly and knowledgeable.

We were happy it didn’t feel like we were at a car dealership when we walked in-we weren’t attacked by sales people. The store was extremely clean, and everyone was very helpful once we needed assistance. Nobody seemed pushy, and many people jumped in to help when we had questions. It was a very pleasant experience.

Rosie was an amazing person! Walked in with something in mind and she helped me and my wife find the perfect sofa for our home. Exactly what we had thought of she brought to life. Everyone at the store was also very friendly and helpful. All our future furniture shopping will definitely be done here. A little out of the way for us but you cannot beat the professionalism and care they have for you and that is certainly worth every mile!

Diego was great!

Was fantastic!

Sales associate was professional and knowledgeable. He answered our questions thoroughly. I was satisfied when I left the store.

Very good. Nice sales agents. Went well.

We worked with Ross on the purchase of our new couch and bedroom set. He remembered us from the few days prior when we came in for a first look around and was super helpful when we were ready to purchase. Always ready to help but was not following us around the store and gave us room to make our choices haha. New store location also great. Delivery time frames for our items was fast - within 1 week! Would come back again for other items in the future.

Syed helped me with my sofa purchase. He was very helpful and courteous. Thank you again!!

We had a great experience shopping at Ashley. Ross and Neil were very helpful and saved us $$.

It was great! Helped us build our couch the way we wanted and will fit our room perfect!

They have a great selection and prices. Sayed is the best! He has the perfect balance of attentiveness and no pressure. (I cannot stand a salesperson who follows you around). All our future purchase will be from Sayed. He made the process simple and quick. Thank you!

Ann was very helpful and Neil cut us a deal where we could buy the bed and sofa. I will tell my friends to go there

We are really happy with Ashley (Algonquin). We bought a beautiful bedroom set, and the employees of Algonquin were amazing in facilitating everything for us. We definitely will continue buying furniture from Ashley in the future.

Gina, Syed, and Neil were all so helpful to us. They assisted in finding pet friendly, recliner couches!

Found exactly what I needed, had a great saleswoman.

Eric is a great salesman. He went over and above to help me .

my experience at Ashley was absolutely wonderful. Eric was a gem helping me decide on a mattress and adjustable base I am so excited to get it

Went in for a dinning room set left with a smile. Thanks Ann and Neil.

Excellent customer service! Ashley’s selection of furniture was awesome. I could tell the difference in the quality of the furniture compared to nearby competitors. We found exactly what we wanted. Highly recommended!

Best customer service provided by sales representative. Love all of the furniture I have purchased!

The sales team and store manager was so fun he made the experience very enjoyable. I would go back just because of him!!

Great experience shopping. Eric is always very professional and helpful.

Quick and easy! Diego was great to work with!

Helpful and quick.

Amazing experience at the showroom. Kelly was amazing at answering all my questions and patient as I tried almost all the furniture in the store. Thanks

Gina and Neil both provided great customer service. Had a great experience.

Gina was great! No pressure and was very patient with me. The store manager (?) Was also great and helped show me all if the options.

Mr. Ed and Syed were great to work with and very knowledgeable! They were honest and patient in our search for a new couch. We ended up with a great sofa sectional with a 5 year protection plan at a reasonable price. Thank you Mr. Ed and Syed!

Erica G was fabulous. She wasn’t your stereotypical pushy salesperson. She had such a pleasant personality, was quick in getting answers to all of our questions and didn’t hesitate to find us the best deal on our purchase. If we come back to the store we will look to work with her! Other stores could learn quite a lot from her excellent customer service (we had just come from another furniture store).

November 2022, Ashley Furniture delivered broken and damaged furniture. We filed a claim within an hour of the furniture delivery and they refused our right to a Full Refund. Instead, they forced us to wait for a “Technician to Repair” what should have been delivered in New and Good Condition. Yet, while waiting for a “Technician,” they decided without our acceptance, to refund us $200.00 and called it “Done.” We never approved or accepted the offer of $200, yet they just sent it back to our Card disregarding our right to Cancel For a Full Refund. They never sent a “technician” either. We would have never purchased Ashley Brand Furniture or purchased from Dufresne Spencer Group dba Ashley Homestore, if we knew in advance that they would NOT honor their own Sales Agreement and Deliver Broken/Damaged Furniture. It’s been almost 2 years and they have ghosted us, stole our hard earned money and left us with damaged furniture.

Eric provided excellent service and made the purchase experience very smooth.

Found the perfect lamp. The associates, Gina and Ed, were friendly and helpful, without making you feel pressured. Would definitely recommend this store for furniture and accessories.

Erica was great! She really understood our needs

Gina and Ed were outstanding. Thank you for all your help and we can’t wait for our couch!

Excellent customer service!!!! I hope my delivery and set is is as wonderful as my purchase! Gotta love Ashley’s furniture!!! Thank you Marie and Jonny!!!!! Can’t wait to get it!!!!

Great experience with Bill Rockow! Will ship again!

It was fantastic salesperson extremely helpful and not at all pushy. Explained everything throughly I would recommend Ashley Furniture without a doubt. Thank you Erica for all your help.

Gina was absolutely amazing! She is very knowledgeable about the products and offers. Whenever I had questions, she answered them thoroughly. I found a perfect white drawer set to complement my room, and I am very happy with my purchase. It wouldn’t have been the same without Gina and the rest of the fantastic staff at this location. If you are planning on getting new furniture, I cannot recommend this place enough!

We were immediately greeted by Ann. I had found the furniture I wanted online. She was professional & personable. Ann offered us credit, warranty & showed us the items which we wanted to purchase. Within a half hour we had purchased a dresser, mirror, nightstand & desk and were out the door. The prices were really great & furniture was top notch. They had great delivery dates that were within days. We're very happy & will be back.

My husband and I had a great shopping experience. We were helped when we first walked in and were allowed to walk around and look without being inundated by all sales people. When we found what we were looking for we used the first salesperson when we walked in. We got great discounts with wonderful salespeople.

Syed at the store in South Randall in Algonquin helped me decide in picking my furniture when I was in between two choices. He really cares about the customers choice based on needs and he was very helpful. Ashley have high quality furnitures and love everything in the store and I will shop here again.

Maria was very helpful and we made our purchase and were out the door in 45 mins. The store was very clean with great selections.

I came to the store in a bit of a rush. I had company driving up from St. Louis to stay for a few days and didn’t have a mattress for our spare bedroom room. The gentleman that helped me was able to show me a few options and get what I needed without trying to up sell or play games with me. I was loaded and out the door in about 40 minutes. Thank you for being direct and professional.

Went to store to purchase a recliner. We found one we liked and started purchasing it. Ashley's Ordering System is quite cumbersome, they have 2 processing systems in order to make a purchase. The sales person we had encountered alot of problems entering our purchase. She had 2 managers helping her. When everything was completed and buyer's order copy was given to us, my husband noticed the purchase price was different than what was on chair. Of course my credit card had already been charged with incorrect amount. Invoice had to be revised and a store credit written up for price difference. Upon getting home, I went online to see what the chair material was made of. I then found out the online price was much lower than the store price by $200.00. We decided to go back on Sunday to talk to a Manager. The Store Manager was great. He looked at our documentation and apologized for the issues we encountered. He then revised our purchase order to reflect the much lower price (which included a 25% discount). Total savings $232.00. My recommendation is to check online prices, check purchase order price versus merchandise price tag, and ask about any current discounts being offered. We appreciate all the help the Store Manager gave us.

Great service !!!!!!!

Eric and Chris were very knowledgeable and helpful.

Had a great visit here at Ashleys Furniture. Eric was helping out today and was absolutely great! He was so knowledgeable with all the questions that we had and very kind. Thank you again!

Bill was awesome and very easy to work with!

We recently made 2 purchases from Ashley in Algonquin. I’ve hesitated to write this review because I don’t like to be negative but I feel other potential customers should be aware of my experience. While we were moving, I saw an ad run by Ashley for 30% off your purchase if you spend over X amount of dollars. Once we closed, I called Ashley and spoke with the manager. He said the sale was about to end but he would honor it for me if I came in by a certain time frame and said he would make a note for his associates. When I went in, I was greeted by a woman and told her about the 30% discount. She immediately dismissed me saying they weren’t running it anymore. I explained I spoke with the manager and he was going to leave a note but she made no attempt to verify that and shut me down quickly. I called my husband and told him what happened. He told me to leave - they work on commission and shouldn’t be rude. I told the associate I would come back when they were running the sale because I need furniture and was prepared to buy it all tonight so I was disappointed. Suddenly she was able to honor the sale. I walked around and selected several things. I got a great deal, they were even able to match/beat the online prices on a few pieces. I left feeling happy I got the furniture I loved despite not a great experience with the associate. Fast forward to delivery day - the drivers arrive. They explain they are a 3rd party service, not connected with Ashley. Driver mentions they accept tips and asked for something cold to drink. I had a big order so I was happy to give that to them along with a tip since it was a lot of work. After they brought the last pieces in, it was clear the loveseat didn’t fit. I was previously told by the sales associate that Ashley policy is no returns after the drivers leave. If the piece doesn’t fit or you don’t like it, it must go back with them that day or you are stuck with it. I let the drivers know right away it doesn’t fit. They acknowledged yes it’s too big but tried to help us move it around to see if we could make it work. But we couldn’t. I asked them to take it back. They were annoyed, it became very tense in the room. They went into a story about how they don’t work for Ashley and Ashley lies to their customers saying returns have to go back that day when really they have 72 hours. Said it was too hard to put it back on the truck because they had more deliveries that day and insisted we had 72 hrs. The driver even made a note in his system the piece was too big, he said. I accepted this and tipped them and they went on their way. I call the store immediately, the sales lady I worked with isn’t there nor is the manager. The person at the store told me I had to talk to my original sales lady and he couldn’t help me. He also said I could call GRT, the customer response team. I call GRT. They said absolutely no returns unless damaged. The 72 hrs the drivers spoke about was only for damaged items. The couch was now mine. They checked their system and there were no notes saying it was too big, like the driver said. My heart dropped. The drivers had lied to me. And I tipped them. After that, it became impossible to get ahold of my sales associate. I left multiple messages and was frequently assured I would be called back “in 5 minutes” and never recieved a return-call. The sales lady had even given me her cell phone, I tried calling and texting, radio silence. The next day we called GRT and they refused to do anything. They said it was a known problem with the drivers lying about returns. So I pushed and pushed; if it’s a known problem, it isn’t the customers fault and something needs to be done. They finally agreed to let me exchange it. I had to go back in and try and deal with the same sales lady and communication with her was painful. But I got it done. It was a terrible experience and I will not return to Ashley Furniture again. I love my pieces, I spent a lot of time picking them out but I would be lying if I said I didn’t think about this horrible experience every time I look at them.

Chris was Awesome and expeditious!

(Translated by Google) Excellent attention (Original) Excelente atención

Bill the sales manager at the Algonquin store is very helpful and a pleasure to work with.

Bill was super! Great customer service

NEVER PURCHASE FROM ASHLEY. ABSOLUTE NIGHTMARE I was screwed by delivery person who refused to take the furniture back on delivery and it was damaged. Now I can not return it because all sales are final. I was told by the store manager when it was delivered that I should have been more demanding because the delivery drivers lie and wont take it back because they won't get paid. I want to return this couch and never ever buy anything from Ashley. It is disgusting how I have been treated. The customer service number is terrible to work with too.

Stay away from this store! They will overcharge you for delivery fee! This is some serious scam, please be aware!

We found what we were looking for and got a great price. Ed was terrific to work with and will definitely be back.

Absolutely worse experience ever. Three times they delivered USED furniture. Didn’t care. Don’t want to help. Dirty. Ripped. Nail heads popping through. Staples popping through. Store doesn’t care. They made their commissions. Erica (sales person) won’t return texts or calls now that money is in the bank.

Beautiful store with everything you could possibly want for your home. Sales people and manager very qualified and friendly

Jonny, our sales rep, was wonderful. I could not ask for any better service. A truly nice way to go furniture shopping. I got exactly what I wanted and went home happy.

Quick efficient service

Eric My sales person was very knowledgeable about sizes types, and options for sectionals, sectionals with recliners and couches. He could answer my questions very quickly.

Had to shop from Florida and Eric was absolutely great guiding me to the right bed and sofa at the right price by phone and internet.

Eric was great!! He was patient while we looked over the entire store, waited while three of us decided on colors, patterns and more, and then gave us all the finance options once we decided to buy. He was in no way pushy, didn't follow us around, just checked in from time to time and answered any questions we had. He made the entire experience easier!!

Very helpful and knowledgeable sales lady. She was friendly and allowed us to walk around and browse on our own.

I would like to thank Ann for her patience during my visit. I have nothing but good things to say about my experience. Ashley will be the first place I go for my next furniture purchase. I will definitely ask for Ann. She was wonderful!

Eric was very nice and professional. He was very helpful. However the young lady kind of acted like we were not there. She even snubbed us and waited on a couple that came in after us. Thanks anyway Eric was great.

Had such a great experience at the store!! No one followed me around like I was a lost puppy. When I did decide to buy a couch, the manager and my sales rep were amazing very kind and friendly!! I even had a nice little conversation!

People very friendly and help me with everything it was great experience as a customer I was wow

Very beautiful show room with lots and lots too see.People were very nice!

Really disappointed in Ashley Furniture. I purchased a couch the beginning of February, I was told it would be delivered the second/third week of April. The delivery kept being pushed back, I did not receive my couch until 6/19. The cushions feel nothing like the ones in store, they feel extremely cheap.

Wonderful experience, was able to browse around without any high pressure sales tactics. When I had questions they quick and responsive. Overall great experience.

Tanner helped us find our dream mattress & bedroom set. He stayed late to make sure he answered all of our questions. They are going to deliver & set it up as well. We look forward to working with Tanner in the future! Thanks so much!

The sales person left us and we waited but when she didn't show up we had to leave to another store.

The service was awesome

Bill was most helpful and instead of going back to my store near home, I decided to add to my original order from him at the store In Algonquin. Thank you, Bill. I appreciate you and Ed, your manager. Your courtesy and professionalism from both of you won me over. Thanks for taking care of us and treating us well.

Eric F. did a great job! Professional, friendly, knowledgeable, and courteous. Thanks so much for a great experience!

I am pleased with the service received and the delivery

Ed Leahy was absolutely awesome. I was there multiple times and he was never pushy just very helpful and informative … made today’s experience great and appreciate him helping me find the best solution for my space! I’ll be back to see Ed in the future and send people in to see him as well!

Sales person was friendly and helpful. Delivery and set-up was very unsatisfactory. Called on the same day of delivery to express my concerns, they noted concern, and told me expect a text for another appointment to be scheduled. I received a text with link to set up delivery, make warranty claims, etc. Firstly, you’re unable to set up an appt. with that link. Secondly, improper set up is NOT the manufacturer’s issue. Called again a week later to explain this and a resolution, and still nothing! My recommendation, try mattress at store but buy it elsewhere with better service. Next time I drop $5500, it won’t be at Ashley’s! So disappointed.

Outstanding service by Eric and great price.

After you select your items, the check out process takes way too long. Also, do not care for the high pressure tactics to purchase the warranty.

Good

Sayed did a tremendous job!

The manager is amazing- always remembers us when we come in. Today we had a new employee assisting us and she was amazing! Ashley Algonquin never disappoints!

Lupe was absolutely amazing!!! She went above and beyond to find us the perfect furniture based on color preference and budget. We got more than we could imagine, and she took her time to explain all finance options and different upgrade options to the couches. We just planned on looking today but so glad it turned out the way it did. The whole store was very welcoming including Cesar. We went to lazy boy right before and they were very rude and didn’t care to make our shopping experience a good one.

Had to wait a long time for our sales person. Initial pricing with delivery was too high.

My wife and I had the pleasure of dealing with Dr. Bill today. He is a wonderful person got us exactly what we wanted. Save us some money on multiple items and we ended up walking out of the store feeling great after spending A great deal of money But receiving excellent care and a great selection

Erica is amazing!!!!! The whole staff is smart warm and friendly

I bought the Stairatt sofa that was on sale online for $349. My best friend has one and I sit on it every week. I think it will be perfect in my house to replace my 27 year old sofa. Erica was a fantastic saleswoman. She wrote up my order quickly and efficiently and gave me her contact information in case I had any issues. This is the second time I've shopped at Ashley Furniture in Algonquin and plan to in the future for any furniture needs. Erica made for another delightful experience at Ashley. (Previously we worked with Nicole)

Erika was awesome! She and her manager made us feel right at home and were great to work with.

Friendly staff and good value.

Szles person knowledgeable and friendly

Lupe was a pleasure to work with. She was very sweet and helpful. My husband and I appreciated her no pressure sales technique. We came in the store not expecting to purchase yet, but we found exactly what we were looking for.

Very friendly and knowledgeable.

eager to show what we wanted and made us wait a very long time! We love what we got but don't leave the customer waiting

It was ok

Mark was awesome. He greeted us upon arrival, gave us space, and was very hospitable and helpful. When we come back we want to work with him.

Eric was very helpful in finding the furniture I wanted and gave me a great discount. Definitely going back when I need any other furniture.

Nicole DeNicolo is AWESOME and deserves a raise or bonus...she answered all my questions and most of them I didn't even have to ask she j knew what I was going to ask somehow....excellent job!!!

I hate that companies are trying to push AI on us we want humans!!!

Irene was delightful to work with. I'm excited to get my new chairs. She was very helpful!

Dr. Bill, was incredibly helpful and patient with our purchase return. I would definitely recommend him and Ashley Furniture again.

Fantastic experience

They very friendly

Had a great experience buying a sectional! Bill was a great salesman!

We had an ottoman delivered 3 times and the product was not perfect. First, the wrong color. Second, there was a tear. Third, the product is dirty. I luckily bought the protection plan so I’m going to call this week and have them clean it after the first day of owning the ottoman. The buying process was great and had a wonderful experience in the store. I am not happy with the product quality being delivered after the THIRD time.

Eric is good he let us choose what we want and he always came to answer our questions. we got our furnitures with reasonable price thanks for his effort

Lupe at Algonquin store is the best !!!! Professional and very knowledgeable. Also the store manager was super helpful.

Erica was very nice and helpful. Completely explained everything to my dad and made sure he understood his options.

You salesman Bill approached us right away told us his name and said to call him if we needed any help. We knew what we wanted but he suggested a similar item further in store and we checked it out. Liked him cause he did not follow us or I would have left. Great experience 👍 thanks Bill.

Bill was an amazing salesman!!! He helped us find the lowest price available which made our shopping experience even more pleasant!! The store in Algonquin is clean, organized and et up beautifully.

Revised Review: A Disappointing Mix-Up with Delivery Rating: ★☆☆☆☆ (1 out of 5) I initially rated Ashley Furniture in Algonquin with a high mark due to previous satisfactory experiences. However, my latest encounter has compelled me to revise my opinion. In my most recent purchase, Edgar, a sales representative, promised a specific delivery date, which influenced my decision. Unfortunately, on the scheduled delivery day, I encountered only silence—no delivery, no communication. This no-show cost me a day off work, which seems to mean little to the store. Upon contacting the store, I was initially told by the automated system that my order hadn’t even been placed. This led to a conversation with Cesar, who initially implied the fault might be mine—an easy out. Only after persistent inquiries was it discovered that the warehouse had dialed an incorrect number, despite having the correct one on my paperwork. Cesar then realized the mistake when he read the wrong number, confirming that I indeed had not missed any call. I requested communications be done via email to ensure there’s a record of the interactions, . This experience has shown the store to be quite hit or miss, with this instance heavily missing the mark due to poor follow-through and customer communication. Buyer beware of potential delivery and service inconsistencies. I still have no delivery date which doesn’t seem to bother Ashley. Next step requesting a full refund and go somewhere else. Feel free to adjust your review based on any additional details or changes in your experience!

Nicole a manager at the Algonquin store helped my wife pick out an entire house of furnishings. We recently downsized and none of our existing furniture would fit in the new home.. She was so patient with us as it was super difficult. She really made our shopping experience super easy and pleasurable taking whatever extra time we needed to make many decisions.Thank you, so much love the furniture and receive many complements. Could never have pulled this off without you. 😊

Ann was amazing. She took her time to show me different types of furniture I was looking at purchasing. She was never pushy and very patient while I looked for what I wanted. She also was very willing to try to get the furniture in my price range. The manager was also very kind and helpful with pricing options. I will definitely go back for my next purchase.

Salesman was very helpful and not pushy like some others are. He made the process easier and was able to save us a lot of money. Thank you.

Great assistance with placing our order and answering all our questions

Mr. Ed was professional and fun. I enjoyed him and the experience and would definitely recommend Ashley in Algonquin.

Eric was very Helpfull

Very nice experience at the Algonquin Ashley store with sales professional Ann H. She worked with us to purchase a loveseat and helped us match online price.

I had never shopped at Ashley Furniture before but found the store filled with beautiful unique and inspiring designs. My sales gal Nicole was especially helpful and thorough!! She introduced herself when I walked in and left me alone to search and roam around which was very nice! The furniture is of nice quality and I can’t wait to have mine delivered next week!! I will be going back for all my furniture needs!!

Nicole was extremely helpful,a pleasure to do business with her. Thanks for everything 😊

Very professional and helpful salesperson. Thanks Syed!

We bought new couches last week and we had Bill as our sales man! He was awesome and was able to answer all my questions. Highly recommend him. Have us space as we made our decision.

Great store and Eric Fitzsimmons was great at his job.

Bought a sectional couch here. Within 6 months the material was pilling off in huge clumps. Won't be duped again.

Edgar was great. However the paperwork took way too long. Though it did not take away from the overall experience.

No heavy pressure to make a purchase Very knowledgeable staff

Syed was very helpful with the furniture selection and order/delivery process. Sarah was also a big help explaining the current promotions when we first arrived.

It was a wonderful shopping experience at Ashley today. Irene was the best, very knowledgeable, easy to talk to, and most of all not pushy.

Ann at Ashley was wonderful in helping me choose my living room furniture! Highly recommend her! No pressure, and very helpful and accomodating!!!

Great prices and sales all the time. Very friendly and willing to work with you.

This our second major purchase from Ashley. Competitive price and excellent service.

We had a great experience purchasing a couch and mattress. Out sales associate Irene was extremely knowledgeable and made the process very smooth.

Great service from Mr. Ed and Nicole!

Loved the friendliness of Ed- I love that salespeople don’t hound you or stalk throughout the store and I had luck finding a rug :-)

Great deal and better service

Search for lift recliner with options I want which requires help with answering questions and found the help needed and a price reasonable at Ashley furniture in Lake in the Hills Algonquin

Ed was excellent helping me with what I wanted, ordering it and setting up delivery! Pain free!

Horrible experience at the Algonquin location. Helen (I believe that was the name I read on her name tag but she never actually introduced herself or gave me her card) offered to help my fiancé and I with the sectional couch we were looking at and interested in buying. I immediately told her I had a quote from their Schaumburg store for this exact model which includes free delivery. She said the best way to show their price is for her to build the deal like she normally does. She then proved to be incompetent and rude when going over the set up and pieces of the couch. Despite the aggravation I still followed through with the process so I could put a down payment on the couch before the sale on it ends in 3 days. After waiting for my ever a half hour for her to get me a price it came back higher than the one I previously got from the Schaumburg location (which I showed her a picture of) to which she said “a lot of people have been fired from that location so don’t trust what they say.” Basically she wasted my time when I showed her the price I was expecting upfront and was completely unprofessional. We are planning to furnish multiple rooms and this store has now lost our business.

ERIC as well as the manager at the store provided one of the best shopping experiences I’ve had in a long time! Helpful, honest, and fun to work with

My husband and I walked in just looking at first. We were greeted immediately and given time to look around the store. Guadalupe was so helpful and was great at cutting done the price! Great experience!!

Lupe and Cesar were so great and patient while dealing with me and my two year old son. I’m definitely going back to get my bedroom set from them!

Very pleasant experience. Staff was helpful

I have the option to go to whatever furniture store I want to. I consistently return to Ashley. They have been furnishing my homes for decades. The Algonquin store is great.

The salesman was great (Mr Ed.) Well see when I get the furniture..

Better pricing than other furniture places in the area! Erica is The Best. She made the experience!

Require a drivers license number and expiration to purchase AFTER they already run your card and take your money. Needless to say I will never be back. They say it’s for fraud control and need two forms of authentication but never even check your license and let you dictate the information to them (aka can say whatever you want). What a Joke.

Nice customer service and good price.

Guadalupe really helped me out was patient and enjoyed the experience. I believe she partnered with her peer Brendon I believe he was helpful as well.

I love them they was awesome

Nice friendly people who did not pressure you to purchase

Eric was very helpful and knowledgeable about our needs. Wasn’t pushy and was easy to ask questions to

BUYER BEWARE!!! Brendan O’Neil provides garbage service!!! BUYER BEWARE!!! Makes a lot of false promises and gives excuses. Now he doesn’t answer the phone or respond to my messages. He gladly took over $10,000 though. BUYER BEWARE!!!

Patient, thorough and professional service. Irene found a bedroom set that met all our needs: quality, sale and deal on discontinued item. Went the Xtra mile for particular preferences. Enjoyable experience at Ashley!

Eric did a great job helping me find what I needed and provided exceptional customer service. I will come back and work with him again on future projects!

Very helpful and kept purchase in our budget

Nicole was so helpful and wonderful. Genuinely the best experience buying furniture. She gave us space to look then was so helpful and attentive when we had decided.

Ann is such an amazing person! She helped me pick out a whole new bed within my budget. She was very sweet. When I go to get a new living room set I will definitely look for her to have her guidance 🥰.

Mr Ed was good

Loved my experience

We entered the store and waited 2 minutes to be recognized. I had to call a sales person over. From there the experience was excellent. I had reviewed a furniture item on line and we wanted to see it. It was everything that we wanted. The salesman, Eric, was most helpful and informative. He pointed out all the features and answered our questions and concerns in an honest manner. The result is that we made the purchase. We met other store personnel and they were equally friendly and helpful.

Save your money. They show one price on-line and another price in the store. Read the reviews and check their history.

Great sales team…no pressure…great deal…easy sale…will def go back and recommend to others.

Great service! Eric was very helpful and made the purchase as smoothly as possible.

Brendon was wonderful! Very knowledgeable about the product and will definitely be using Ashley because of him!

Bought a set of couches from here. Hasn’t even been 6 months and the frames are broken since they are made so cheaply made and put together. Tried calling Ashley and they redirected me to a different number, because they don’t take care of purchases that weren’t made online. Tried contacting them and no one answers the phone. Have left my number under the option that says they will call back, yet it has been weeks of me trying and no one calls back. Horrible customer service, trash materials, won’t be purchasing from them any longer. Stay away. Should be able to get money back or replace these cheaply made couches.

Salesman and manager were awesome! They price matched our furniture and were friendly in the entire process. Highly recommend Ashley furniture in Algonquin, IL.

I was very pleased with the attention I received from the Ashley crew. They were polite, professional and knowledgeable. Would recommend Ashley to friends and family.

Great service very helpful! thank you, Guadalupe.

Very helpful friendly and awesome personality. I would go back again

Ann was incredible. She provided a thorough explanation on everything. The overall experience at Ashley of Algonquin went beyond my expectations.

Everyone was super nice, especially Irene who spent a lot of time with me. Knowledgeable, kind, not pushy. I sometimes get overlooked as a female alone. I appreciate the kindness! Also, Caesar, the store manager came over and introduced himself. That was also appreciated very much ch! Great job!

Irene went above and beyond helping us today. She was so easy to work with and so sweet and helpful. Next time we need furniture again we will definitely be making an appointment with her. Completely satisfied.

Took advantage of ASHLEY’s President’s Sale, great deals, great selections, great prices. No pressure to make purchase, plenty of time to browse, finally, their sales representatives were very helpful, including the store manager. The store staff was very friendly, courteous and respectful.We will definitely return to purchase furniture, when the other new furniture is needed.

Nicole was awesome

Sarah was a great help when purchasing furniture at Ashley.