Ashley Store Bloomington, IL

Thank you Ashley for helping me find an Awesome bed.

Crystal was very helpful in picking out a couch! She gave plenty of information, let us browse, and helped put in an order!

Stevie provided us with exceptional customer service. We would highly recommend him for your furniture needs.

Our experience at Ashley was wonderful. We came in a handful of times, with and without our children. They were helpful, patient, and listened to what we were looking for. We worked with a couple different employees, but Amber was there on our first and last visit. Thank you for all your help in finding the perfect couches for our family!

I had a very good experience in getting my couch and Ashley furniture and can't wait to have it in my house

I loved the choices I had to pick from. And a very quick process. I will be back for a queen bed at a later date.

1 star for sales technique (think pushy car salesman) and for pushing delivery back (we had to call or we would still be waiting) We paid for white glove. Guys were nice, but our bedframe broke 3 days later. They skipped 20 screws in frame plus a major screw. So now we have to fix ourselves. And we had to go pick up our table and chairs and put them together , because they refused to do a partial delivery unless we paid again. To top it off we tipped them $50 each, because they were nice and appeared to have did good work. We spent $3700 Shout out to Stevie the assistant gallery manager for fixing some of the problems. DO NOT BUY HERE!!!!!!!!!!!!!

Krystal was great. Thank you for all your help and patience . Will plan to find you when we look for our next purchase

We had the pleasure of working with Stevie, our experience with him was amazing. He took him time helping us find exactly what we were looking for. He was very kind and patient with us. It is because of people like him that I have continued to purchase all my furniture from Ashley for over 15 yrs. The quality of the furniture and the experience of the service that the sales person gives is outstanding. 👏 Thankyou Stevie!

An honest review regarding Bloomington location. My first visit was nice Amber took the time to show me all recliners. 2nd day went back to show spouse what recliner was selected but before I went to the store. I noticed on line the price in store was 1199.00 and on line was 899.00 when I asked about the difference was told pricing was based on zip code. That was a shock but decided to proceed. Then informed them while visiting web site I recieved a 50 Dollar coupon that could be used online or in store. Was informed I could not use coupon. Then later informed I could. Needless to say we left and went to another furniture store and won't be back. Super shady and rude.

Crystal was great!

Wanted to thank Baha for amazing customer service presented at Ashley furniture store.

Very knowledgeable and informative!

Very friendly employees

Stevie was awesome! Incredible customer service!

Had a great experience!! Would highly recommend

I appreciate how Amber was concerned about our family needs and helping us save money 💰 and find exactly what we were looking for. Thank you Amber!

Crystal was very helpful while searching for a mattress to fill our needs and wants. She was amazing and very strategic/knowledgeable with the mattresses. And thank you Stevie for the strength and loading it into our vehicle! All around, this is a great team! They were all helpful with each other and very friendly.

Today I had a very good experience with Stevie Hines, the guy treated us wonderfully. We will return soon.

Recently furnished an entire house in one trip. Stevie Hines and another associate helped me through the entire process. He kept running back and forth to see what they had in stock because I was in a bind and needed all the furniture quickly. They were both incredibly kind and sweet people. I enjoyed the 2 hours it took to furnish my house and couldn't have asked for a better experience. Thank you Stevie!

Stevie helped us right away once we walked through the doors, and was very helpful with showing us what we were looking for. He has a positive energy and placed us with the right couch for us! Thank you so much Stevie!!

Friendly , Not pushy I couldn’t make up my mind. Also wanted to make sure loveseat was going to fit where I wanted it to go. Good thing I went home and measured. The one I was leaning towards would have been too big. Went back next day and made purchase.

Staff was friendly and not pushy, the place was clean, and when we decided what we wanted the purchase was quick and easy.

Great sales staff. First place since shopping for furniture that we were treated as a valued customer and not as a commission. They are not just a 5 star but a 10 star in my opinion. Above was my initial review of 5 stars, not sure even 1 is warranted. When I bought my bedroom furniture, I asked if they move existing furniture to set up new furniture, I was told yes. Upon delivery, that was not the case, when I called the store about the discrepancy they said for an additional $159 per piece they could. Nothing like a bait and switch, I would not have purchased from them otherwise, as I am not able to move the furniture myself, or arranged to have someone to move them. My mattress was delivered by another business which was more than happy to move the bed at no charge plus free delivery. I will not be purchasing from Ashley's again.

Amber was great! She made us feel good about our purchase.

Very friendly and professional. I already knew what I wanted so the transaction was very smooth and seamless.

Found the sofa and chair we wanted with Stevie’s help. Answered every question we had thoroughly, knew care plan’s content completely and much more. Thanks, Stevie!!!

Stevie Hines is always a pleasure to work With.

Amber was very helpful and explained everything clearly

Stevie was amazing and was very knowledgeable. We found the mattress that worked perfectly for us. The process went very smoothly. If you ever do go to Ashley Furniture ask for Stevie!

Sold us a mattress that we believed would have a try-out period, but made zero effort to advise us of the paperwork we apparently needed to sign in order to have that option. When we called to say the mattress wasn't working for us, we basically got "sorry-not sorry, you're just out of luck", and zero response to our request to talk to the salesman we originally dealt with. Will definitely not shop here again.

Very nice, accomodating but not pushy. Very helpful staff member!

The worst experience you can ever imagine. Went in and decided to buy a set of nightstand and a dresser. Next day we changed our minds because they waited until we signed the receipt to tell us that it would be 3 weeks before we would get our furniture. We called the next day and they said they were already assembling our furniture and they were going to charge us 210 dollars to restock the furniture this was the second day after we bought it. There was no way that they had started on the furniture, but still threatened me with a 30% fee. DONT GO STAY AWAY FROM THESE LIARS.

Amber was very helpful and knowledgeable!! Very pleasant gal!!

Amber was very efficient and explained things so I could understand. Even though they were closing she stayed to make sure all my questions were answered. She ask if we needed help when we first walked in and I said not at the moment and she didn't stand around or follow us and try to make up our minds for us. I had an issue with pricing amd they worked out for me in a professional manner. She is the type of person I need on a rainy day or that I would call to tell my problems to make me feel better. Thank you Amber!!!

Stevie was instrumental in our purchase.

Amber was professional and knowledgeable about her products. Thank you for all your help!

Great service, very knowledgeable and took their time answering questions.

Steve was great and made my buying experience at Ashley very pleasant.

Stevie and Justin were great. Checked in on but gave us the space to shop. When we made our pick they made it easy to get it today.

Stevie was very courteous and knowledgeable.

Great customer service and great prices thanks guys

Amber was very nice and polite. Very helpful in questions that I had.

Very friendly staff

Stevie was extremely helpful and gave us all the break downs on two different tables we were debating on. We will definitely be back.

Had great experience with Zack at Ashley Furniture in Bloomington, IL. I explained what I was looking for and he took interest in finding what I needed. Great job Zack

Stevie was awesome to work with while deciding on my new sectional! Very professional, knowledgeable & extremely pleasant. I would highly recommend him!!

Stevie was very nice. He helped us find a couch in our price range as well as communicated very well the process for how long it would take to receive the couch. Stevie was very kind and helpful!

Stevie was great in answering our Questions and helping us find the right chair.

Great experience, Stevie was knowledgeable and answered all our questions to help us find items to fit our needs!

Amber was very helpful and enthusiastic!

Went in just to look at couches, and Stevie was so wonderful to work with we decided to buy! He was not pushy and understood exactly what we were looking for.

After Covid I noticed a huge decline within most retail stores customer service and engagement. Ashley’s location in Bloomington was very different. Stevie helped my husband and I and he was wonderful to work with. We ended up purchasing a table we had our eye on and he found us a great price and explained the delivery and warranty process very thoroughly. We also looked at couches and I was very indecisive. Stevie was very patient and observant of what we liked. He made appropriate recommendations and even took the time to show us with a store model how our couch would look if we built it ourselves. It is very very rare to find such good customer service. Thank you Stevie for your great service and patience. We hope to come see you again soon.

Stevie Hines is great to work with at Ashley! He is friendly and knowledgeable. Thanks, Stevie!

Had a problem with some cushions on a sofa I purchased 3 years ago. The associates went above and beyond to help me find a solution. I really appreciate the hard work they did to help me!

Amber was very helpful and patient in helping us pick out new living room furniture. Great experience and service!

Great experience. Very welcoming! We will be back to buy more stuff in the future

Great service and great products.

Great service, no pressure and even stayed late to help my family.

Stevie was great! Loved his humor and friendliness! He stayed well past closing just to help us. Great service!

Awesome experience!

Nice selection. Good prices. Friendly and helpful salesperson. Would recommend Carl.

Stevie was a great help! He shared pertinent information and explained differences in quality, comfort, and price, well. Stevie was personable and friendly, will ask for him in the future.

Steve was my salesman. He has excellent customer service! He explained everything from the furniture to the financing in detail. I am very pleased with my purchase and look forward to doing more shopping here.

Store Staff was excellent. Delivery team was also excellent. Ashley's logicists and ETA's leave much to be desired. It should not take 3 weeks to have an ETA for something that is "in stock" and another 2 weeks to get delivered. Also, I live in a rural town where Ashley can only deliver to on Fridays. This would have been nice to know ahead of time since I had to schedule off work. Overall, the local Ashley teams, 5 stars. Ashley corporate office, 1 star.

Stevie was very helpful and professional. Great personality! It was a pleasure doing business with him.

Stevie was an absolute angel! I already knew what I wanted when I walked in but he was so helpful and super easy to talk with! Definitely made my experience wonderful!

Stevie Hines is an excellent representative of Ashley Furniture! He was EXTREMELY helpful and helped me through all the measurement differences between two items I was comparing! He made the sale! High praise, I know! Give Stevie a raise! 🙏🌈❤️😃 He deserves it!

Stevie worked very graciously with us to find the right recliner pair for our needs. After showing us several options, along with brief discussions about the merits of each, he voluntarily left us to discuss the options by ourselves. We were pleased with the service we received and are anticipating our new recliners which we will receive in a couple of days.

Excellent service, very knowledgeable, great deal on furniture.

Amber was super efficient & kind in helping me pick out my furniture.

Very happy with the service I received From Ashley furniture.My sales rep was patient kind and informative. Thank you, Ashley Furniture

Stevie was very patient, knowledgeable, and helpful as my husband and I were shopping for a new mattress. We really enjoyed working with him!

Stevie was great to work with!

Crystal was very kind and helpful with answering all of our questions and helping us with our couch purchase!

Crystal helped us get the best deal available. She was so friendly and patient and answered all our questions. We had the best experience today! Thanks Crystal, you rock!

Had a good experience shopping here and excited to get our new furniture!

Amber is amazing

Stevie was absolutely wonderful! He provided the best customer service with an outstanding personality. I felt completely comfortable and welcomed throughout my experience. Highly recommend!

Crystal was very friendly and knowledgeable about products. Kept in contact throughout the purchase. I would highly recommend Crystal

Stevie was great Very helpful He explained everything in detail

It is a clean, bright, pleasant place to shop always. Stevie and the whole staff are friendly and knowledgeable.

Crystal was so helpful with answering any questions we had about our purchase. She was prompt with her responses, and made everything easy. We especially liked her cheerful personality. Amazing customer service!

Stevie greeted us right away. We discussed what we were looking for. He showed us a few different options. Picked the one we liked, completed all of the paperwork, and were done within an hour. Stevie's salesmanship was on point. But, they don't match internet pricing. Also, prices differ with zip codes. And they don't honor Veterans Discount.

I bought a hybrid mattress and I complained to the store , even called the corporate office and still they would not let me pick out another one .. . And the store model was way softer than the one I received. Do not buy from Ashley....

My husband and I had the pleasure of working with Ed at the Bloomington, IL store this week as he helped change our financing from our personal credit card to opening an Ashley card and charging our purchase onto that card. We bragged about him for two whole days as to the exceptional customer service he gave us. It has been a long time since we’ve experience such a true professional in the area of customer service and most likely will continue to rave about him. Great job on keeping such an asset working for your company!

Steven Hines was an exceptional salesperson who provided exceptional service. His patient and friendly demeanor ensured that you received comprehensive explanations of all aspects of the products. It is crucial to thoroughly understand the details before making a purchase. I highly recommend seeking his assistance if you are considering purchasing from Ashley Furniture.

Staff was kind, helpful and attentive

We are looking for a bedroom set and Stevie was so very helpful and polite. So we ended up buying the bedroom set. Thanks Stevie.

Stevie provided outstanding customer service. He was friendly, professional, and was knowledgeable of all the items we looked at.

There were issues. Got most of them fixed. Stop screwing this annoying crap onto furniture though. I have no way to get this off. Absolutely hate that you needed to wreck my furniture by screwing a string that holds warranty info and additional screws/pieces. Did this on my dresser and my night stand. Update: Guy came by and fixed it. I'm impressed with Ashley's customer service in reviewing my initial review quickly.

Amber was very helpful, friendly & understood what was important to me as far as syle & comfort. Would recommend working with her!

Amber was great!

STEVIE!! Is Amazing! Stevie listen to what I was looking for and help me pick a great living room set. Thank you Stevie!

Crystal was excellent to work with. Once we decided on the piece of furniture we wanted, she was excellent at getting the transaction completed. Loved her efficiency!

Stevie was wonderful to work with! Very knowledgeable and patient with me when I came in several times looking for different pieces of furniture. Wrote me up a quote and honored it when i came back to purchase. Great personality! Go see him! Thank you, Stevie!

Stevie was fantastic to work with. He was incredibly kind and knowledgeable of what furniture we were looking. Made the entire process smooth and seamless! Would recommend Stevie and will be working with him in the future. Thanks again!

Stevie was incredibly helpful as we decided what we wanted, he answered every question we had and worked to get us as good a deal as he could

Lowrell was so friendly and helpful. Great service and great attitude. Would definitely come back and work with him in the future!!

Stevie was great! Very helpful and fun to interact with during the visit. We were debating between a sectional at Ashley’s or another furniture store but after talking it over with Stevie, he convinced us to buy the couch here. Very happy with our experience and decision. Highly recommend

Purchased living room furniture from Steve at Ashley furniture in Bloomington. He was professional and knowledgeable about the product. The purchase was smooth and not time consuming. I highly recommend Steve.

Everything we've purchased from here has broke down within a year..

Loved working with Crystal, she was very friendly and knowledgeable, we got in and out of there in a half hour.

Crystal was courteous and professional. She understood what we were looking for and answered any questions we had. She completed the purchase quickly and without any problems.

Stevie has great customer service skills, something I look for when shopping his energy was AMAZING, he's very patient and not pushy. Great worker.

Great experience! We buy alot of our furniture from here! Thanks again!

Stevie from Bloomington Ashley store was wonderful to work with! We came in 20 minutes until closing, he was polite, helpful and didn’t rush us. We were able to leave with our new entertainment center. Love it!

Stevie was tiresomely attentive to our needs and wants. He answered many, many questions throughly and thoughtfully. We went away fully satisfied. Not many people care for as well as Stevie did any more. It was a pleasure doing business with him.

Stevie and Crystal were both so helpful. They gave us time to really make a decision that best suited our needs. Stevie went through and did financing for us so we had it ready when we made our final decision. Great customer service!

Stevie Hines was our salesman and I cannot say enough good things about him. He was attentive to what we were looking for, patient as we made our decision and prompt in processing our order with Ashley. I can’t name one thing that would have made this experience any easier. Kudos!

Helped us find a recliner that I could use comfortable as a new amputee! All were very helpful and friendly!

Sean and team was great over at Ashley Furniture. They helped me find the sofa I was looking for and was very prompt when placing the order. Overall a great experience!

Crystal did a fabulous job getting me a new lift chair for my wife. I was in and out in 20 minutes great job thanks again....

Thanks to Stevie for great service!!! We are very happy with our purchase!!

Stevie lead us to exactly what I was looking for! Very quick service! Thank you for your help!

We went in looking for a a new Bed, and we got more than just a bed we got a great experience with Stevie. He walked us through the mattress types, and all the options for an ultimate Bed setup. He really took the time and effort to getting us quality furniture. I would highly recommend going to Ashley Furniture and working with Stevie if you are looking for quality customer service.

Great prices!

Had the best experience buying at this location. Stevie was very polite and was very knowledgeable about the products. He was able to help me make the perfect purchase. The first sectional he showed us was the perfect one. 5/5 stars would definitely shop here again⭐️

The selection of furniture was great. They had exactly what I was looking for and at a great price. Friendly, knowledgeable service. After shopping around at several furniture stores, Ashley’s was the best. Hoping delivery could be a little faster only downside.

Stevie was wonderful and helped us pick out new furniture for our house! We ended up like the dresser he recommended so much we bought bought the matching chest. I wished we listened to his advice on having the furniture delivered, as moving it ourselves was incredibly difficult 😅

Very friendly stevie was very helpful

Crystal did a great job helping me find a couch! I really love what I ordered and am so excited to get it into my home to enjoy it!

Went in a couple of times and Stevie really helped to pick out the best furniture for me! Very helpful.

Friendly, offered suggestions, answered all my questions and fantastic personality coupled with the perfect amount of sarcasm.

Stevie was very attentive and helpful. He answered our questions and offered various options. I will definitely go to him again the next time I am shopping for furniture.

I highly recommend requesting Zachary! He was very patient with us and got us exactly what we needed at a great price!

Went to Ashley's to look at Tempur pedic mattresses. Stevie was very knowledgeable and helped me pick the best one for me.

Crystal was very helpful and informative. She was great to work with when ordering our new furniture.

Super helpful & knowledgeable

Great service from Zach

Joshlynn was very informative about the different type of mattresses and handled our questions and concerns thoroughly. She was a joy to work with and didn’t pressure us to make a purchase! Angie

Great selection. Deep discount opportunities. Crystal walked us through our numerous questions while also giving us space to think and process. We are looking forward to an updated living space.

The service was great I’ll be back to shop again

Steve was amazing and helped me get exactly what I wanted and needed

Carl was awesome - kind, funny, and helpful. Put up with my sass with aplomb. Looking forward to getting my couch!

He was very helpful, explaining everything, gave us all the details we needed, and was very informed on what would work best for us. He made the process quick and easy!

Told Jocelyn what we were looking for and she took us straight to what we had in mind. She was very patient as we determined size and configuration. Didn’t try to sell us more than we needed. Highly recommend.

We went to the store in Bloomington and as soon we go inside Joshlynn wade help us and she was so nice and show wherever we want to see thank you

Love my couch and the service!

Joshlynn was wonderful in helping get my loveseat ordered and answering my questions!

Lowrell represented Ashley furniture extremely well. He was patient with us and let us make the decision. He did not push us. When he showed us the numbers he wrote down. He backed them up by showing us step-by-step on his phone calculator. He made us feel comfortable and would definitely work with him again. Thank you for helping us with this purchase

Very polite, and not at all pushy. However, when buying from my home phone in Florida for my home in Bloomington IL the store was not at all accommodating in making their advertised zero interest financing available to me. I was forced to provide a credit card or option two - fly to Bloomington to sign a document. Extremely dated procedure which really needs to be updated as to be competitive in today’s retail environment.

Great service by our salesman Carl! Quick and easy checkout process.

WOW Stevie was amazing. We told him what we were looking for and BOOM We had bedroom furniture and a new couch for our living room. He did such a great job and made it an enjoyable shopping trip. We even had some great laughs. We will be back to Stevie when we need something else purchased.

Stevie is the best!

Joshlynn was the perfect sales person from beginning to end! Professional and knowledgeable. If I have ANYTHING else to purchase definitely looking for her! She was awesome!! 👏🏽

Joshlynn was great, thanks for making it easy and helping us pick out a couch!

Stevie was personable, honest and so so helpful. He made sure I was informed about all aspects of my purchase. Highly recommend!

Zachary is a great asset to Ashley ! He answered all of our questions and helped us to find exactly what we were looking for!

Stevie was fantastic! We came in and said "we want a green couch" and he led us to EXACTLY what I'd been imagining! The process was unbelievably quick thanks to Stevie's expertise. Can't wait until our big comfy couch arrives :)

Stevie was tremendous help

Stevie was great to work with and very patient. He did not try to upsell us.

Joshlynn was very friendly and helped us to find best options.

Stevie did a great job helping me find the sofa that I really wanted. I would definitely ask for Stevie the next time.

Our experience with Stevie was excellent! He was never pushy, always helpful and informative. Would highly recommend him.

Stevie was great at Ashley! He helped our family pick out the perfect bed for our teenage daughter. She cannot wait for it to be delivered. Thank you!

My wife and I was very pleased with our buying experience Zachary was very helpful, professional And pleasant to work with Highly recommend

Me and my wife went in to get two beds for our kids and the salesman Stevie was awesome and very knowledgeable about the products and pricing. He help with a couple of good deals. I highly recommend coming here and working with Stevie.

Came in with my mind set on a certain furniture piece I wanted. Brian was very helpful, took me exactly to what I wanted, gave great feedback about benefits and warranties for my furniture then had me out the store all within 15 minutes!! For me that was amazing coming from someone who hates shopping and like things short , sweet and simple! Thanks Brian for your service!

Stevie was very helpful and informative while helping me figure out the dining table I wanted. He was very quick and efficient.

I placed an order the beginning of November and was promised delivery Dec 14, 2024. I called to inquire about the time of delivery on Dec 11 and I wasn’t even on the delivery list. So they can deliver on Dec 28- that is our Christmas and I wanted the furniture by Christmas. So I asked about picking it up myself - well they didn’t have all the pieces - have to see if they can get all the pieces in. I said if I’m going out of my way to get my furniture I hope you do something for me- Well it was a challenge for them to get all my furniture in but I can pick it up Friday anytime between 9-2. Oh nice we work! Oh and I forgot to add they were gonna give me a credit of 100 put my delivery fee back! How nice! I will NEVER EVER set foot in an Ashley furniture store again! This was so unprofessional. Never again! Not with Ashley!!

Recommendations for tires were easy to understand. Service was performed with great communication. All costs were listed out with discounts. Everything was great.

Met Stevie as soon as we walked in the door, (didn’t get that kind of welcome at the competition) answered all our questions and made sure we were happy with our purchase. Very happy we purchased from Ashley today!

I’m really hoping this is the only review and day I have to return to this location. On November 19th, I decided on a couch I planned to purchase. I noticed that the Black Friday sales had already been displayed for certain furniture/couches besides the one I picked in particular. Just to be sure, I asked an employee if that couch was gonna go on sale as well, but they told me no and that the sales going on are what they have. I proceeded with the purchase anyways because I liked the couch. As someone who loves to decorate and buy items at a reasonable price, I looked at the Ashley Furniture site today on Black Friday and saw THE COUCH I PURCHASED JUST LAST WEEK ON SALE! I went to the store November 29th to see what could be done for the price adjustment and some of the staff members at the bloomington, Illinois location are giving me a strange look, yet not saying anything. Sean White, was very understanding of my situation and sent me to a lady by the name Carl Runyon to correct the amount I paid. Correct me if I got her name wrong. She sat on the other side of the front desks closer to the entrance. She didn’t say a word to me, but her face said enough. I began to ask questions regarding my money and she responded in a non customer service manner. That was just off of one question. I began to ask more questions just so I didn’t have to return. I asked for a printed copy of my receipt just for confirmation and she tells me it’s emailed. I ask for a physical copy and she walks off without saying a word to print the ONE SHEET OF PAPER as if it’s a pain to do...

Purchased a sofa from here recently and LOVE it! I did want to address something though. When I went in to purchase my sofa, I had declined the warranty at the time but my sales person said she would contact me the next day she worked just to double check on whether or not I wanted to added it. Never followed up, and I was actually interested in adding it on. To add onto that, she ordered the sofa, I wanted in the wrong color but told me they would reach out the following day with the invoice for the correct product. They never did. I eventually had to end up reaching out myself to make sure they got the order corrected. ALSO, they never reached out to set up a pick up time for my sofa like they said they would. I reached out the day before it was supposed to be delivered to the warehouse to set up my own pick up time. As a customer, I feel as though the customer service was subpar at best and that after they collected all my money for my product, they could care less about the rest of the sales process.

Nice place and great standards for longtime usage Zachary Rutledge is a nice guy - simple and quick Just seen what I wanted and Zach helped with couple of custom quotes and done

Joshlynn was a jewel to work with. She was very informative and patient with my husband and I. The entry staff were welcoming and a joy to meet.

Brain did a great job showing us all furniture items especially the ones on sale. Thanks

Have gotten most of our furniture from here! Great quality and service. Stevie was very personable, and catered to our needs instead of being a typical salesman. Would recommend asking for him next time you need furniture!

Great service, we are very happy with our purchase.

Excellent experience from start to finish with our associate, Lowrell, and strongly recommend requesting his services! Perfect amount of communication and information that helped my wife and I save money throughout the very simple process. 10/10 recommend and will return here for future purchases and browsing!

Had a great experience at Ashley Furniture in Bloomington. Brian was so patient and helpful. He is very knowledgeable and not a pushy sale person at all. Would recommend highly.

Stevie was amazing! I visited the store on numerous occasions trying to decide on the perfect sofa and every time he was patient with me. He gave me multiple estimates and measurements and I still never purchased anything. I came in today to look for a sectional I saw online and they had a floor model and knew it was the one. Once again Stevie helped me with measurements and was patient while I sat on the couch for I’m not sure how long,left the store came back with measurements etc! I had such a good shopping experience thanks to him!!

Great staff to work with!

Joshlynn was so easy to work with and is very professional.

Stevie was amazing!! Would recommend working with him.

Recently moved and was looking for a smallish sectional for my new apartment. Stevie was *great* showing me around and talking through different configurations and options. He made the whole process so easy and low stress. Would definitely buy from Ashley and Stevie again!

Thank you to Stevie for helping me find the furniture I was looking for. He was very knowledgeable about the fabric I was wanting , and he was a delight to work with! The only criticism I have is Ashley marketing interest free financing. They avoid to let you know there is a down payment required before qualifying for interest free financing. It's unfortunate that the company leaves sales associates to break the news.

Stevie helped me find just what I needed. I had a great experience.

Brian was extremely help and insightful on what I was needing. I truly appreciate all the advice and assistance he gave.

Stevie is always friendly and helpful

Stevie was a great and very helpful!

Joshlynn was such a great person in helping me with my table and chairs plus my love seat. She continued checking on answers when I had questions. She has a great attitude with her customers. Is always smiling. Thank you Joshlynn. It was a pleasure and I will recommend you to my friends.

Store Manager Sean was awesome to work with and was very informative! Super professional and can’t wait until the product arrives. He was even able to change up what we ordered after a change of mind the day after ordering. 5/5!

Great personalized service.

Joshlynn was great to work with. She was not pushy at all and was very helpful! Would definitely recommend her to work with anyone. 10 out of 10 experience today.

Stevie was a great help in getting us our furniture!

Had a great experience buying our new couch at Ashley. Todd was a great help, shared information and gave us time to do our own thing. Highly recommend.

Excellent customer service from sean

Steven was so helpful and we laughed like we were old friends. I loved that. He wasn't pushy and when I asked to show furniture with other stuff he did that.

Giovani is great!

Went into the store looking for kitchen chairs and left with a living room set and 2 end tables. Our sales person was very helpful and personable. I would recommend Ashley to family and friends.

Went to get a couple recliners. Ended up with more. Stevie was a wonderful salesman. Super friendly and helpful

We really appreciate the salesperson Todd Parvin who helped us and guided us in selecting the suitable mattress for us. I totally suggest him and the store

I am leaving a review for the Salesman, Stevie, in Bloomington, IL. He was very helpful when I was ready for assistance, but not in my space when I said I wanted to look around first. He made special arrangements for early delivery of a couch needed for a soon to arrive guest. I definitely appreciated him!

Was greeted at the door and was shown around the store was politeness and knowledge.

Bought a recliner set with a warranty. When it broke they told me they no longer carried the model so therefore couldn’t honor said warranty. They gave me $100 bux refund on the warranty and stuck me with broken recliners. never again

I stopped in to see couch options, but wasn’t looking to buy, just get ideas. Met Zach R. on my way in and he was able to point me in the right direction and answer all my questions. With it being near closing, I left and eventually returned a few days after and made sure to speak with Zach to make my final purchase seeing as he answered my questions and put me at ease without feeling pressured to make a purchase same day. Would recommend especially with their quality of furniture and new sensible pricing model.

Met Todd and was impressed with his helpfulness. Very professional, but sociable

It was great doing business with Ashley Furniture in Bloomington, Illinois today. Sean made my purchase of a power recliner/lift chair so easy and helpful and kept me from having to make a trip to the actual store. We did it all over the phone which helped me greatly. Thank you, Sean!

Todd was so thorough and was genuinely nice I appreciate the help!

I was in Ashley in Bloomington today. Todd was very welcoming as was all employees. He took great care of me and it was a pleasure!

The salesperson Stevie was very helpful. He was very professional. I was able to find what I was looking for with Stevie’s help.

I ordered a side table in which got delayed. I got a text saying my delivery was scheduled prior to that date and nothing arrived. I reached out to Ashley Furniture and was told they would look into it. I have yet to receive a response back. Here’s to hoping that my delivery arrives at the delayed date.

Todd was extremely helpful in finding the items we were looking for. Very friendly and courteous. Spent a lot of time with us. We did purchase items from him/Ashley. Highly recommend!

The Labor Day sales were great! Joshlynn was very helpful & relatable. We have 2 separate accounts & she was able to help us split where we needed to & made the refurnishing process of our new apartment much easier!

Todd did an amazing job at helping me find the perfect bedroom set! He was very patient with me and worked to make sure I got the best deal! Thank you Todd!

My wife and I went into looking for a living room set. Rodney the salesman who helped us was amazing. There was no pushy sales tactics. He also listened and showed us set's that would work for us. We have a few large dogs which we brought 1 with us so everyone understands what we needed in furniture. Rodney and the store manager Shawn were very accommodating and found the perfect set for us. We used the Ashley financing which was very easy to use. Lori in financing explained everything perfectly and made the signing of the paperwork fast. We definitely will be back again.

Zachary was awesome in my furniture buying process. He was kind, helpful, low pressure and did everything he could to get me a great deal!!

Joshlynn at the Bloomington store was very knowledgeable, helped a lot! Definitely recommend.

I went into the store wanting to take advantage of the Labor Day sales, and I had a pretty good idea of what I was looking for. Zachary greeted me as I walked in. He listened to what I wanted, and was able to direct me to area of the store where I could find my options. He answered all of my questions and was very knowledgeable and friendly. One I made my choice, the checkout and delivery scheduling process was quick and easy.

Joshlyn was so helpful and so kind. She was super knowledgeable and made things super easy. She really is THAT GIRL. Definitely will be back 🙌🏽🫶🏽

Brian was a great help and very patient and informative with all of our needs and questions!

Zachary was incredibly helpful and patient with our search. He was able to get us exactly what we were looking for with no hassle. Will be back in the future

I went in look for a bed frame. The options available in the store are plentiful. Stevie did a fantastic job addressing our inquiries and outlining our alternatives. He brought a pleasantness to the visit.

Joshlynn was ready, willing, and at the helm to help me figure out what I needed. She was personable and easy to talk to. Made me feel welcome and not pressured!

Stevie had an amazing attitude and great guidance! I really appreciated his go-for-it attitude, it built me up and encouraged me to get what I was wanting. It was fun getting our steps in, thanks Stevie!

I enjoyed 100% working with Brian! He greeted us immediately and helped us along our purchasing journey. We informed him that we would return the next day with our final decision. As we returned there were other associates that we saw just before Brian was called to the front of the store to meet us. NO ONE GREETED US! There was a lady that I believe worked at the finance counter and a gentleman with long hair. The lady never addressed us even when taking our payment. However, Brian had the BEST Five-Star customer service!!!! Brian you made the store shine! Thank you!

We are so excited for the delivery of our new recliner love seat to be delivered tomorrow! Joshlynn Wade in the Bloomington store was wonderful at helping me find the one I was looking for!!! It will go perfectly with our decor.

Excellent customer service, 100% recommended.

Stevie was a great help!

Joshlynn Wade was very helpful and a pleasure to work with!

Stevie was awesome! He was professional but made us laugh at the same time. He showed us several different mattresses and was able to provide useful information that helped us decide on the one for us. Though it was out of his control, he was honest about delivery time. Thank you Stevie for your help!

(Translated by Google) I loved the kindness and patience that STEVIE has in the Bloomington store, he is a great salesperson, he was always supporting us and showing us the furniture with great kindness (Original) Me encantó la amabilidad y paciencia que tiene STEVIE en la tienda de Bloomington es un gran vendedor siempre estuvo apoyándonos y mostrándonos los muebles con gran amabilidad

Steven was very Personable and sensitive to our needs. He wasn’t just trying to make a sale but took an interest in the comfort we were searching for. We were in the store a few months ago shopping for a mattress and he remembered what our preferences were. Great experience with Steven.

We were looking for a bedroom dresser and Zach was very helpful in finding us the perfect one at a price that was just right! Really appreciated his help!

JoshLynn was very helpful! We had a great experience working with her.

Jacklynnn was amazing and so helpful. Glad I got a chance to work with such a professional and friendly person

She was so great to work with. She definitely has a great vibe when working with her to find all your needs.

Sean was extremely helpful with answering all of our questions and was very knowledgeable about the features on the lift chairs. Very professional!

Sean was very friendly and helpful. We came in to look at a few things and walked out with a beautiful sectional.

Sean was very polite and got us out of there very quickly

Joshlynn is an excellent sales associate and is wonderful to work with!

Stevie was great to work with! Very seamless process and very knowledgable! Would recommend!

Joshlynn was a pleasure to work with! We went in with the intention of purchasing a rocking chair for our nursery. She understood our needs and was so helpful in finding us exactly what we wanted at a great price! We will continue to see her and visit this location for all our future furniture needs.

Zach was great to work with and made the process easy.

Ashley Furniture had a great selection and was fairly priced. We worked with the Manager Sean. He was friendly and very knowledgable.

Zachary thank you for your awesome help . You show me beautiful selection of dining tables help to made a decision and understand what I really looking for my apartment .

I had an excellent experience with Joshlynn. She was patient, respectful, and took the time to walk me through everything, providing detailed explanations that were crucial to my purchase. Additionally, she helped secure a good price for me.

Joshlynn was great! I definitely recommend her for all your Ashley Furniture needs. She was attentive without pressuring me. She was very helpful.

I had a great experience with Ashley and Joshlynn Wade in particular. Joshlynn is very professional in what she does.She supporting us with different alternatives and final purchase.

We were treated the way we wanted to be. No pressure, no salesman constantly following us around. Let when we had a question Stevie was right there with the answer and offering to help with matching sofas and chairs and moving tables and pillows so we could make our choice. Stevie was a pro the entire time we were there. We seldom buy on our first visit but he made us feel comfortable with our selection.

My sister, brother-in-law and I went in just to look around. I lost my living room furniture due to water damage and was just going to get ideas. Zachary from the Bloomington IL store greeted us at the door and answered all of my questions. He showed us several arrangements, I picked out the items I liked and after working his magic, I am going to have new furniture!! I highly recommend the staff, especially Zachary, for their willingness to help me out!!

Brian was a great salesman!! Very kind and very knowledgeable about the couches. He is the reason we chose to buy today.

Very helpful

Joshlyn was great to work with. Helped us through the process and was very patient with all of our questions.

Zach was amazing! Got a sofa and a box spring for an amazing deal!!

Outstanding service! The staff (Joshlynn) was attentive and helpful, making my experience exceptional

Joshlynn was great! She helped to find exactly what we wanted! She was very knowledgeable about each product. And to top it off extremely pleasant to interact with

Zach patiently worked with us as we identified our needs and processed our furniture options. He willingly reached out to a sister store to see if they had the product we needed available for immediate sale on their floor. Steve and Lori were also very helpful and responsive to our requests and went above and beyond to accommodate our needs.

Joshlynn was very pleasant to work with. She was helpful getting the sale processed quickly and smiled the entire time which made it easy to work with her. Thanks Joshlynn!

Stevie made this an Allstar experience. From being greeted as I walked in the door, to being walked out when the sale was completed. Stevie was very knowledgeable about pricing and products leaving no question unanswered. He is truly a gem in Ashley Furniture, and has such a positive impact on the brand. Please, give this man a raise!

Zach helped us look at various furniture options around the store and let it up to us to pick what was right for our household.

Great experience with Zachary! He answered all our questions and provided helpful information.

My fiancé and I went to Ashley Furniture in Bloomington, IL, and had a good experience buying our next bedroom set. 2 good things taken from that visit: 1) the salesman (Brian) wasn’t following us around the place the entire time, but gave us our time to find what we needed. 2) we found the correct furniture for our home. With a price Brian could help us to “cut” a little more than the tagged price. Our visit went smoother than other times which made me feel really comfortable with my decision.

Joshlynn at Ashley furniture was super helpful. I appreciated her customer service.

It was quick and the sales rep knew exactly what i wanted.

Great, personable, attentive service by all, especially Joshlynn.

I have not been to a furniture store in years! I went to the Ashley store and was pleasantly surprised by all of the beautiful furniture. I was specifically looking for a recliner and needed help. Zachary Rutledge came to my rescue! He thoroughly explained all of the options, how easy it would be to order, and gave me info about their protection plan. Zachary was super friendly, helpful, knowledgeable, and professional. I look forward to doing future business there!

Stevie was great!! Made sure we knew all of our options and gave us the best financing plan!

It was a wonderful experience overall. Brian helped us to pick perfect furniture for our place.

Zachary did a good job helping us with our purchase. Thank you.

Fabulous experience here!! Joshlynn was super friendly and made the whole process less stressful!! Will definitely work with her again for my future purchases.

Sean was very helpful in directing us to the right options based on our needs. We were able to finalize and buy exactly what we came in for!

Stevie with Ashley Bloomington store was amazing! He wasnt pushy, he was attentive, and knew exactly what I needed and envisioned for my living room. Highly recommend if you want to be in and out with new furniture in under an hour!

Stevie was great to work with! He was recommended to us by friends during our endless search for new sofas. He is very kind, knowledgeable and easy to work with. He was available for questions and not pushy at all. He went above and beyond to help us with our purchase and work through questions we had. Highly recommend Stevie!

Brian was fantastic! We just moved and had no idea where to start when finding furniture for our new home. He helped us find exactly what we needed.

We just purchased a mattress from Ashley Furniture. We had just begun our mattress shopping without any idea of what to expect. Joshlynn swooped in to our rescue! Joshlynn, along with her colleague Zack, took the time to explain the difference in mattresses, cost, comfort, and longevity. We had no idea that mattress shopping could be so complicated and intimidating. Joshlynn and Zack calmed out fears and made the process practically enjoyable! Thanks to Joshlynn and Zack for their expertise, knowledge and friendliness! We definitely will seek their advice for future purchases!

I appreciated working with Stevie. He was pleasant and professional.

Zachary was awesome to work with! Super attentive to our questions and helped us get the exact table we needed.

Great customer service Stevie was a great help

I worked with Zach, and Ed. Both were wonderful and made the process easy.

Joshlynn was very kind and helpful with our purchase today.

I had great experience with Stevie at Ashley's furniture. Got exactly what I wanted and he was standing waiting to greet me as soon as I came in the door. Employee of the year goes to stevie!!!

Joshlynn was/is AMAZING! She helped me pick out the exact furniture I wanted. She was patient when I decided that a 3 week wait was not the end of the world 😊 She explained EVERYTHING needed in detail. She was kind and sweet and did NOT pressure at all, which I liked!! She is MAJOR ASSET to your team. I will come back again and ask for her SPECIFICALLY! I will recommend her to EVERYONE 😊

I highly recommend Ashley Furniture. Great deals. My first experience with salesman Stevie Hines was enjoyable. He was professional and kind. I told him what I was looking for, in what price range and he delivered. The delivery men were excellent. They were an hour early, professional and kind. I will DEFINITELY be back.

We were greeted right away upon entering the store. (Unfortunately, I do not remember the sales associate’s name.) We pretty much knew what we wanted already, but the associate showed us other options for comparison. Once our decision was made, Zachary made quick on the paperwork/purchase. We just have to wait a few weeks for delivery! This was our third time purchasing at Ashley.

Nice place to shop. People are cool and friendly

Just purchased a sofa from Ashley today. The online price was 400.00 less than the in store price and I greatly appreciate the fact that Ashley honors the online price. Steve the sales person was super nice and very efficient, he had me all set up for delivery and ready to go in no time. It's been several years since I last purchased something from Ashley but will continue to purchase from them in the future oh and I love the sofa!

Had a great experience with our salesman,Stevie. He got us a good price and was super helpful. Excited to get our new couch delivered!!

Maurice was very helpful with my selection today, he was courteous & knowledgeable

Great and fun people and an excellent selection of furniture

Stevie was excellent in helping us and giving us a lot of information. He was extremely helpful.

Stevie was so helpful in helping me pick out a mattress and a base for my new house!

In and out within 1 hour!! Stevie in Bloomington IL was awesome to work with!! Highly recommend!!!

Not worth it

Went to store to buy a recliner. Todd was very helpful, no pressure, and assisted us with a sale.

Great customer service! Stevie was fabulous

David helped my fiancé and I pick out a sectional. He was very polite and helpful.

Excellent time! Steven was really helpful and knowledgeable. He had an answer for every question I had.

Stevie was so knowledgeable and polite. We will definitely be back to Ashley's for our future needs.

Zachary was a great help at our local Ashley store in Bloomington Illinois. They even helped me when I change my mind on my loveseat and made everything simple. Thank you again for all your help.

Salesman was great! I would recommend Stevie to friends and family!

Best Customer Service Ever! Thank you Ms. Joshlynn!!!

Zach was great! He is patient and knowledgeable.

Excellent

Sean is very helpful/knowledgeable!!!

Worked with Stevie. He was so polite and helpful. I would definitely work with him again on any future furniture purchases.

Zach was super helpful with recommendations and suggestions. He made my shopping experience easy.

Joshlynn is a wonderful person and I enjoyed working with her. She’s patient, listens, and gives you options. Thank Joshlynn!

Had a great experience at first. the sales rep was very helpful. When our furniture arrived, ( I had delivery to the door) my kids brought it in, we opened the boxes and the whole bottom of the chair was broken, along with the ottoman ripped at corner, plastic table portion cracked. Called and sent pictures. Was told I would have to bring them back, that I did not pay for "the white glove" delivery. I had no idea what was. She stated it was in my contract, ok, well, I am visually impaired and figured I was signing a receipt. The only thing she offered was to have the parts shipped to me, then once I received them, call and set up a time the repairman would come fix them. More than 2 months later, they came to fix it. The repairman was very pleasant, repaired everything well. My issue is the lack of customer service. Never once an apology, an offer for anything, a damn throw pillow something. I won't go back.

Dave helped me pick out 2 recliners and an ottoman. He was super helpful and was patient the whole time my mom and I fussed about color matching and patterns. If you go to Ashley, ask for Dave. He will get you taken care of every step of the way! Thanks Dave😁

Joshlynn was so great to work with and helped me find the perfect couch for my space! She had open communication with me while I figured out the sizing that would work best. I would highly recommend working with Joshlynn at Ashley Furniture!

Salesman was very good.

We recently went in and bought a dining room set. Colette was amazing to work with and made it so fast and easy. We will definitely be returning!

I was able to get what I was wanting without ordering. My salesman Todd was very helpful and courteous.

Stevie was extremely helpful when guiding us through our furniture buying process. He was patient, kind, and went above and beyond.

Super friendly staff , extremely helpful and knowledgeable of their products . Zach took the extra time and helped us find exactly what we were looking for . Super pleasant and enjoyable experience at this store.

Zach is the man. We came in kinda undecided on what we were wanting. He looked us in the eye and told us what we were needing and how we were gonna get it done. He took my choice paralysis and ADHD-riddled mind and laid down the law on what would be best for what we were wanting. And when we were looking into optional accessories to make the purchase work better for our design choices, he grabbed a cushion from a different couch set altogether and brought it to our choice so we could see if the ottoman color option would work with the choice we wanted. The initiative and let's get it done attitude was the icing on the cake for the whole experience.

David at Ashley furniture was very helpful from the time we walked in to the time we left! I would highly recommend them!

I am only making it 5 stars because I want everyone to read this. Please do not purchase from this store. At first we had help from Zachery and it all went well. Then our furniture got delayed. We made another agreement to have it shipped to our house on May 14th or we would like to cancel and get our down payment back. He agreed and let us know he put us down for that date. Well 14th of May comes up. We cleared our day out and made sure we stayed home to wait for our sofa to arrive. We noticed there was no text or call from anyone. So finally it was around 2 and we called, texted no answer. We went to the store and asked about the sofa. Turns out he never changed it to the 14th and made it for the 18th without telling us. The communication was awful. Then we asked to cancel and refund, they told us they couldn’t do it since the manager was gone but that they did cancel it. The next day Zach calls us asking if we still wanted the sofa. We were confused the day before they had said they cancelled it? So now they are stating that the only way we can cancel is to give them 30% of the money. The manager then told us we can go down to 15%… like that makes things better. Even though they were in the wrong. I wouldn’t have minded waiting 4 more days but the customer service was horrible. They had no regards for people’s time and hard earned money. They took our money, wasted our time and no sofa…

Joshlynn was great with helping us find the perfect recliner for us, would definitely recommend Ashley!

Had a great experience from start to finish! Steven helped me take advantage of some great deals and financing options and I cannot wait for my new sectional and dining table to arrive.

We had a great experience. Todd helped us find what we were looking for, and helped us get a great deal. Was a pleasure talking to him, and will definitely be back if we need any more furniture.

Stevie was absolutely fantastic to work with. He jumped right in and found us several options and helped us work through what would work best for our family. He gave us plenty of time, and worked hard to make sure that we were comfortable with our choice. He also has us sold on a Purple mattress, which will be our next purchase! Highly recommend Stevie for any furniture needs you may have 😊

Stevie was very helpful in helping me pick out my furniture for my new apartment. He was very attentive and answered alot of our questions and really gave us a great experience!!!

Sean was great. Not pushy, no pressure, and respectful we went told him we were going to look to another store. We ended up coming back. Nothing beats Ashley's prices and service! Will be going back.

David did an excellent job and sold me two recliners at awesome prices

Great store with great prices n sales!.. Sales associates Stevie n Zach were great!

David at the Bloomington IL Ashley was fantastic at helping me complete my bedroom set!

Great service at the Ashley in Bloomington. Todd was very helpful.

Super helpful with details and gave us a nice discount!

Dave was amazing helping us through the process of purchasing our dream couch. Highly recommend him!

He was one of the best salesman’s I dealt with in a long time.

David was above and beyond. Great customer service and satisfaction.

Very good service and answering questions.

Dave was very knowledgeable about the products in the store. Provided several options which met our needs. We chose a couch and chair with flexible delivery options and great price. Experience was great.

Went in to look at living room furniture...just look mind you. From Blooming to home we pass 2 different Ashley furniture stores. I have to say I am SO glad we stopped at the Bloomington store and we were greeted by Stevie who was a great help! We knew what we wanted to look and thankful he was there to help. Stevie worked with us and he worked it all out. We are now proud owners or will be soon of 6 new pieces. Thank you Stevie!

Zach was very helpful with my sofa search. He is also very knowledgeable about his furniture.

Had a great experience with Zachary at Ashley. He answered questions, listened to our needs and made the sale!

Appreciate the help from David!

Friendly and knowledgeable. It was one of the best furniture shopping experiences we've had! 10/10. Thanks Jeff & company!

Stevie was a great help! He helped me find furniture within the first 30-40 minutes of welcoming me inside the store. I was indecisive and he helped me find the right living room set. Very friendly!!

Jeff was amazing to work with. I came in and he was the first to greet me and be patient while I stepped away and came back after my workout class. Exceptional customer service.

As always Sean was great to deal with!!

Great place for quality furniture at a far price. Our second time getting furniture and always the best in service Dave the sales rep was awesome to work with and very knowledgeable!

Stevie did an awesome job helping me and my significant other find a new couch, he was very informative, patient and kind throughout the entire process. Definitely will be recommending ASHLEY’s to my friends and family!

Stevie was excellent, helped me find everything we needed .

Stevie was great, he answered all of my questions and made sure I knew what I was purchasing!

Stevie honestly deserves 6 stars. Truly went above and beyond when it came to our service. You couldn’t have asked for a better person to come in and handle our situation. I would definitely recommend doing business with this individual.

The trip was easy. We were helped to find the type of table we needed for the space we have. Super experience!!

Stevie was very helpful and we’re very pleased with his in-store advice and help ordering the loveseat over the phone.

Excellent service! No pressure!

Jeff was very helpful and friendly. No pushy sales techniques. He let us look around and then would magically appear when we were ready.

Great experience working with David from the Bloomington store

Highly recommend checking out Ashley furniture! Found kitchen table and chairs, reclining chair, and a beautiful dresser. Dave from Ashley was absolutely compassionate and helpful in searching for what I was looking for. Kept within my budget and was very personable. Come see Dave for all of your furniture needs!

We had a great experience working with Zachary on selecting the perfect sectional. Zachary was very patient and allowed us space while making our decision. He thoroughly explained the benefits of the furniture protection plan and delivery process. Thank you again, Zachary!

Zach was very patient and knowledgeable. He made out shopping trip a pleasure.

Jeff was quick and efficient!

I was happy with my purchase. Stevie was amazing.

Went to Ashley to look at recliners. Found two that were immediately available. David was extremely helpful and answered the vast volume of questions we had. Great experience.

We worked with David to purchase a Loveseat, chair, and recliner. He was friendly and easy to work with. Thanks, David!

Very helpful and excellent customer service!

Very helpful

Great service with zach.

Jeff was extremely helpful in assisting us find the perfect sectional. Ensured all of our measurements were correct and made everything a smooth and seamless process from coming in until we left.

Zach was very helpful with customizing a couch that fits our needs and wants.

I got what I’m looking for and, Jeff is really helpful to make it happen!, Thank you Jeff.

Sean was very patient. I had a communication issue with the person I was buying the piece of furniture with. And he never once made me feel rushed or pressured. He sad bad and allowed me to handle the delay. He was very knowledgeable and did absolutely everything he could to keep me in my very limited budget.

Stevie greeted us as soon as we entered the store. He was extremely helpful & great to work with. He was around if we had questions but not pushy at all. I highly recommend Ashley Furniture. Ask for Stevie!

Spent a fortune on a tempurpedic bed that was to deliver 3-23-24. It is 3-22-24 and I had to call them to see what time they will be showing up tomorrow to find out that they rescheduled it for 4-13-24 with NO notification. 3 MORE weeks - absolutely ridiculous. A Big thank you to Jerry for making it happen. I am going to sleep well now.

Jeff was outstanding, could not have been more helpful and not pushy at all! He made the experience great! I highly recommend Jeff and the Ashley crew!

Always a great experience with Ashley! Sean is amazing he really helped me furnish an entire house long distance!

Stevie our sales person was extremely helpful,pleasant and answered all our questions. He did a great job!!

Great experience and they went above and beyond for us! Ben did a great job taking care of us! Thank you!

Stevie was wonderful to work with and was very patient and polite…will definitely be back!

Stevie was great.

Great experience! Ben helped me find exactly what I wanted. He showed me several options and I was able to pick my perfect couch. Excited for the arrival!

Super friendly and helpful! Thanks, Stevie!

I’ve had a few purchases at Ashley’s in Bloomington and have always had good experiences. I recently purchased a new couch and Sean White helped me every step of the way! I’ll always recommend Ashley’s for your furniture needs. Thanks again, Sean!

This was an amazing experience. No one followed me around and they let me just stroll around and look. Once I found what I liked I found Sean who helped me right away.

David was awesome! He answered all of my questions. He helped us find exactly what we were looking for.

Good delivery, enjoying our new furniture, staff was friendly

Very persistent in making sure you’re satisfied with your purchase and the customer service he provides.

Tod was very helpful and gave us a good deal on out purchase.

Stevie was so efficient and helpful. He really cares about my needs and helped get me the furniture that I wanted. Wonderful experience.

Sean was super helpful!!

We were looking for new mattresses. David greeted us and asked some questions and wanted to know what we were looking for. We just wanted to explore on our own, and David gave us time to look around and gave us space. We came back the next smday for a second look. Once again David answered our questions and explained the different mattresses we were looking at. He was wonderful and we bought our new mattresses. Thanks David!!

David is so helpful!

Dave was great to work with

Todd was my sales rep and did an amazing job explaining quality and pricing and overall made me feel I made the right decision.

Todd is a good salesman he did a great job.

It was quick and easy, we knew what we wanted. Our salespeople, Steven H. , was very knowledgeable and found what we were looking for at a price we were comfortable with along with free delivery.

(Translated by Google) All the staff are very friendly (Original) Muy amables todo el personal

Todd made the shopping experience at Ashley Furniture great!

Great job!

Knowledgeable and friendly sales associate, no high pressure. Nice quality of furniture for the price. Great Presidents Day sale of 60 mos/0% interest. Do not enjoy buying furniture, but this was a pleasant experience.

Bought a new couch here with my wife and had a great experience. Worked with Dave Stewart who has super helpful answering all our questions.

Sean White met us at the door and helped us find what we were looking for. Gave us some time to look around and came back just when we had questions. Answers given w/ specifics and options. SOLD matching Sofa and Oversized Chair! Ask for Sean!

Sean white was really helpful and helped me find what i needed in a short period of time

Stevie was absolutely amazing. When entered the store. He greeted us with a warm smile and helped us decide on the perfect kitchen table for our family!!!! he was very kind and professional. 5/5 stars for Stevie. We are very pleased with our purchase.

All-around great service and professional experience!!

Bought a dinette set today from Sean. He was very knowledgeable, low pressure, answered all of our questions and gave us a great price. It was a pleasant experience.

Dave was great to work with. Not pushy, very knowledgeable and quick to get answers while we were there! Thanks Dave!

Look in store but buy online!!! We went in for Presidents’ Day sale, but the markup on the furniture was grotesque. We bought the same sofa we saw in store online for 48% less than the in store price. Even if it wasn’t on sale, the online price was 40% less than in store. Out of curiosity I looked at 10-seat sectional which was almost 7k in store but $2,500 online. The huge price difference rubbed us the wrong way and made us very skeptical of this particular Ashley store — (Ashley runs on a licensing model, so prices between stores vary). As the workers need paid, I highly doubt they would match the price online along with free shipping. The huge price difference really made it seem like any price break you got was a “good deal” and would probably end up charging you more than you would pay if you get it online. That really makes it seem like they prey on people who aren’t great with technology and have only bought furniture from a salesperson (usually older people). Just felt slimy. Shipping if we bought from the store would be $103, it’s free shipping online or $130 for someone to deliver and build the furniture in your home. In conclusion, be smart. If you like something in store, sit there with your phone a minute and check it out online. Or write down the product information and go home and check on your computer. Most likely, it’s cheaper with better shipping/delivery options if you buy the exact same thing online.

Dave was polite and courteous and did not come across with a heavy sales push so I felt no pressure to purchase.

David was awesome!!

David made our purchase quick and easy. We went in looking for bedroom furniture and needed up getting a good deal on a bedroom set and mattress. The process was fun, quick, and efficient. I highly recommend buying from here

Very friendly knowledgeable service!

Zach was very friendly. He listened to what I was looking for and directed me to several choices. He was very helpful.

Zac, you were friendly, understanding, courteous and helpful.

Super friendly, helpful, and informative. Will be back!

David was awesome as a salesperson. He was present when needed but did not hover or push us. He did everything he could to help us vision what the grouping we bought would look like in our home. The furniture has been delivered with care and we love it.

Stevie was wonderful in helping us find our living room furniture! He even stayed an hour after closing to help us get things settled. His experience and expertise did not go unnoticed. Thank you, Stevie!

Stevie was very helpful in finding what I was looking for. Thanks so much!

David, what a guy! Greeted me right at the door, was so polite it was nice to see in Bloomington Illinois. I knew what I wanted and just needed to double check to see how comfy the ones I picked out truly were. He asked me if I wanted any help about 10/15 min later. I had actually made my decision and he said well btw it’s Presidents’ Day sale so that’s actually not the price… I said well that’s the one I actually want and it’s cheaper! Well I’ll take it and pick it up today. He went above and beyond to help out. Great guy, great employee, I hope you give him something from this review he deserves it.

Zach was super friendly. My wife and I were looking for a particular dining room set and Zach tried to help us as best as possible. Unfortunately we could not find what we needed but Zach's professionalism and friendly attitude helped us navigate through the sales floor for other items to view.

David was extremely helpful in getting me the best deal and ensuring I had a very personalized experience.

Zach was very knowledgeable on the new sofas and color availability

Worked with Stevie and he an absolute delight to work with.... 100% would recommend Ashley Furniture and Stevie!

I appreciate Ashley Furniture for how they went above and beyond to reach my target date thank you !

Wouldn’t shop anywhere else. Great experience. The customer service was the best. If ur shopping for anything the provide, stop by and ask for Ben. No one better!

Stevie was attentive and took good care of our needs.

I had an amazing sales associate name Zack who listened to everything I wanted and he wrote notes and showed items that would work with my budget and my wishes he was so friendly to me and so amazing thanks Zack for all the help I would recommend friends and family to you all the customer service skills were through the roof !. Nice job Ashley’s

Initially, Zack was amazing. Then, after we paid for everything and set up delivery - the experience with Ashley and Zach took at turn in the opposite direction I thought we were headed. I 100% own what I overlooked in the transaction but I also expect a certain level of ownership, interaction, and customer centricity from businesses that I support. I doubt I will ever return to this store in the future. #ServiceMatters

Zach was excellent help and very patient with us changing our minds and refiguring amounts. Glad we made this our first and only stop!

I had a very pleasant experience at ASHLEY furniture today. There are many nice selections of furniture to fit a variety of tastes. They also currently have quite the selection of clearance items since they renovated their store recently. Todd did a great job assisting me. He was very informative, and also gave me space to walk around at my leisure. I bought a super cute side chair that goes great with my couch. Thanks for all of the help!

Bought a TV stand was a great deal. I looked at it one weekend, and I went back. The next salesman was very friendly and had no pressure. Have been to the same store several times and always have the same experience.

Great knowledge of my product. Very friendly yet professional

Great, friendly service! Stevie was wonderful in showing me what I was looking for and helping pick out a recliner that worked best for me!

Stevie was super thorough with helping me find a suitable couch for my living room. We went through all of the options—lower-end/higher end and found the perfect sleeper sofa for our apartment. Can’t recommend him enough!!

Zachary was very helpful in helping us pick out a new couch for our home and went over different options to help us make the best choice with no pressure!

Very helpful and showing different options of products.

Stevie was very helpful and knowledgeable.

Stevie is an awesome salesman. He answered all of my questions. He even remembered me from the first time came in almost a year ago.

Great customer service

Zach was great!!! Very knowledgeable on what options you had to offer.

Zach did a great job explaining to me the different products available for my children’s room. We look forward to purchasing a bunk bed.

Representative was friendly and honest. However, the stores delivery policies and conduct leave things to be desired. They need to find a better way to work out delivery times and dates. Using text and leaving customers in the dark is not the way to do it. Makes it seem like you bought the item off of a unreliable source instead of an accredited source.

Great service! Zach was really nice and helpful!!