Ashley | Bloomington, IL 61701

We are Extremely disappointed! We’ve been sitting on lawn chairs in our new home, waiting for our furniture. When I finally couldn’t stand it anymore, I called the store. Was told by Brittany, at the Bloomington Illinois store (not sure what role she fulfills) that it could take up to 24 weeks. When I complained, vehemently, she told me that I had no right to complain, and that it was explained to me, that it could take almost 6 months for my furniture to arrive. This simply is not true. There is no Way that I would purchase furniture with the expectation that would take almost 6 months to arrive. When I said that I just want to cancel the order so that we could go ahead and get it immediately from Costco (at a better price I might add) I was informed that it would cost a 30% restocking fee. It’s amazing that I would have to pay a restocking fee when the furniture that I ordered wasn’t even in stock. I like to do business with companies whose products are made in America. Unfortunately, Ashley doesn’t honor the tradition of good value and good service.

Stevie helped my husband and I purchase a new sectional. He was patient, knowledgeable, and personable. He made the process easy and was filled with options for us! Thanks Stevie!

Not happy delivered new LoveSeat Saturday and sent no screws with love seat. So it is sitting in my living room with no back on for center counsel. Plus the middle counsel compartment is the seams are frayed. See photos

Stevie was wonderful! He was so thorough, patient and walked with us through the process. It all felt so effortless. I’m so grateful and can’t wait to get our new couch! 💛

I had a great experience with their employee, Stevie; he’s really, really good at his job! He was extremely kind and extremely patient. The store was comfortable and the stock was great! I definitely will come back.

David took very good care of me and was very knowledgeable about the items I purchased!