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Ashley Store Bloomington, IL
Ashley Store
Store hours
Open today: 10:00 AM - 06:00 PM
About Ashley
The Ashley Store in Bloomington, IL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Bloomington, IL is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the Largest Furniture Brand in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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I placed an order the beginning of November and was promised delivery Dec 14, 2024. I called to inquire about the time of delivery on Dec 11 and I wasn’t even on the delivery list. So they can deliver on Dec 28- that is our Christmas and I wanted the furniture by Christmas. So I asked about picking it up myself - well they didn’t have all the pieces - have to see if they can get all the pieces in. I said if I’m going out of my way to get my furniture I hope you do something for me- Well it was a challenge for them to get all my furniture in but I can pick it up Friday anytime between 9-2. Oh nice we work! Oh and I forgot to add they were gonna give me a credit of 100 put my delivery fee back! How nice! I will NEVER EVER set foot in an Ashley furniture store again! This was so unprofessional. Never again! Not with Ashley!!
Recommendations for tires were easy to understand. Service was performed with great communication. All costs were listed out with discounts. Everything was great.
Met Stevie as soon as we walked in the door, (didn’t get that kind of welcome at the competition) answered all our questions and made sure we were happy with our purchase. Very happy we purchased from Ashley today!
I’m really hoping this is the only review and day I have to return to this location. On November 19th, I decided on a couch I planned to purchase. I noticed that the Black Friday sales had already been displayed for certain furniture/couches besides the one I picked in particular. Just to be sure, I asked an employee if that couch was gonna go on sale as well, but they told me no and that the sales going on are what they have. I proceeded with the purchase anyways because I liked the couch. As someone who loves to decorate and buy items at a reasonable price, I looked at the Ashley Furniture site today on Black Friday and saw THE COUCH I PURCHASED JUST LAST WEEK ON SALE! I went to the store November 29th to see what could be done for the price adjustment and some of the staff members at the bloomington, Illinois location are giving me a strange look, yet not saying anything. Sean White, was very understanding of my situation and sent me to a lady by the name Carl Runyon to correct the amount I paid. Correct me if I got her name wrong. She sat on the other side of the front desks closer to the entrance. She didn’t say a word to me, but her face said enough. I began to ask questions regarding my money and she responded in a non customer service manner. That was just off of one question. I began to ask more questions just so I didn’t have to return. I asked for a printed copy of my receipt just for confirmation and she tells me it’s emailed. I ask for a physical copy and she walks off without saying a word to print the ONE SHEET OF PAPER as if it’s a pain to do...
Purchased a sofa from here recently and LOVE it! I did want to address something though. When I went in to purchase my sofa, I had declined the warranty at the time but my sales person said she would contact me the next day she worked just to double check on whether or not I wanted to added it. Never followed up, and I was actually interested in adding it on. To add onto that, she ordered the sofa, I wanted in the wrong color but told me they would reach out the following day with the invoice for the correct product. They never did. I eventually had to end up reaching out myself to make sure they got the order corrected. ALSO, they never reached out to set up a pick up time for my sofa like they said they would. I reached out the day before it was supposed to be delivered to the warehouse to set up my own pick up time. As a customer, I feel as though the customer service was subpar at best and that after they collected all my money for my product, they could care less about the rest of the sales process.
Nice place and great standards for longtime usage Zachary Rutledge is a nice guy - simple and quick Just seen what I wanted and Zach helped with couple of custom quotes and done
Joshlynn was a jewel to work with. She was very informative and patient with my husband and I. The entry staff were welcoming and a joy to meet.
Brain did a great job showing us all furniture items especially the ones on sale. Thanks
Have gotten most of our furniture from here! Great quality and service. Stevie was very personable, and catered to our needs instead of being a typical salesman. Would recommend asking for him next time you need furniture!
Great service, we are very happy with our purchase.
Excellent experience from start to finish with our associate, Lowrell, and strongly recommend requesting his services! Perfect amount of communication and information that helped my wife and I save money throughout the very simple process. 10/10 recommend and will return here for future purchases and browsing!
Had a great experience at Ashley Furniture in Bloomington. Brian was so patient and helpful. He is very knowledgeable and not a pushy sale person at all. Would recommend highly.
Stevie was amazing! I visited the store on numerous occasions trying to decide on the perfect sofa and every time he was patient with me. He gave me multiple estimates and measurements and I still never purchased anything. I came in today to look for a sectional I saw online and they had a floor model and knew it was the one. Once again Stevie helped me with measurements and was patient while I sat on the couch for I’m not sure how long,left the store came back with measurements etc! I had such a good shopping experience thanks to him!!
Great staff to work with!
Joshlynn was so easy to work with and is very professional.
Stevie was amazing!! Would recommend working with him.
Recently moved and was looking for a smallish sectional for my new apartment. Stevie was *great* showing me around and talking through different configurations and options. He made the whole process so easy and low stress. Would definitely buy from Ashley and Stevie again!
Thank you to Stevie for helping me find the furniture I was looking for. He was very knowledgeable about the fabric I was wanting , and he was a delight to work with! The only criticism I have is Ashley marketing interest free financing. They avoid to let you know there is a down payment required before qualifying for interest free financing. It's unfortunate that the company leaves sales associates to break the news.
Stevie helped me find just what I needed. I had a great experience.
Brian was extremely help and insightful on what I was needing. I truly appreciate all the advice and assistance he gave.
Stevie is always friendly and helpful
Stevie was a great and very helpful!
Joshlynn was such a great person in helping me with my table and chairs plus my love seat. She continued checking on answers when I had questions. She has a great attitude with her customers. Is always smiling. Thank you Joshlynn. It was a pleasure and I will recommend you to my friends.
Store Manager Sean was awesome to work with and was very informative! Super professional and can’t wait until the product arrives. He was even able to change up what we ordered after a change of mind the day after ordering. 5/5!
Great personalized service.
Joshlynn was great to work with. She was not pushy at all and was very helpful! Would definitely recommend her to work with anyone. 10 out of 10 experience today.
Stevie was a great help in getting us our furniture!
Had a great experience buying our new couch at Ashley. Todd was a great help, shared information and gave us time to do our own thing. Highly recommend.
Excellent customer service from sean
Steven was so helpful and we laughed like we were old friends. I loved that. He wasn't pushy and when I asked to show furniture with other stuff he did that.
Giovani is great!
Went into the store looking for kitchen chairs and left with a living room set and 2 end tables. Our sales person was very helpful and personable. I would recommend Ashley to family and friends.
Went to get a couple recliners. Ended up with more. Stevie was a wonderful salesman. Super friendly and helpful
We really appreciate the salesperson Todd Parvin who helped us and guided us in selecting the suitable mattress for us. I totally suggest him and the store
I am leaving a review for the Salesman, Stevie, in Bloomington, IL. He was very helpful when I was ready for assistance, but not in my space when I said I wanted to look around first. He made special arrangements for early delivery of a couch needed for a soon to arrive guest. I definitely appreciated him!
Was greeted at the door and was shown around the store was politeness and knowledge.
Bought a recliner set with a warranty. When it broke they told me they no longer carried the model so therefore couldn’t honor said warranty. They gave me $100 bux refund on the warranty and stuck me with broken recliners. never again
I stopped in to see couch options, but wasn’t looking to buy, just get ideas. Met Zach R. on my way in and he was able to point me in the right direction and answer all my questions. With it being near closing, I left and eventually returned a few days after and made sure to speak with Zach to make my final purchase seeing as he answered my questions and put me at ease without feeling pressured to make a purchase same day. Would recommend especially with their quality of furniture and new sensible pricing model.
Met Todd and was impressed with his helpfulness. Very professional, but sociable
It was great doing business with Ashley Furniture in Bloomington, Illinois today. Sean made my purchase of a power recliner/lift chair so easy and helpful and kept me from having to make a trip to the actual store. We did it all over the phone which helped me greatly. Thank you, Sean!
Todd was so thorough and was genuinely nice I appreciate the help!
I was in Ashley in Bloomington today. Todd was very welcoming as was all employees. He took great care of me and it was a pleasure!
The salesperson Stevie was very helpful. He was very professional. I was able to find what I was looking for with Stevie’s help.
I ordered a side table in which got delayed. I got a text saying my delivery was scheduled prior to that date and nothing arrived. I reached out to Ashley Furniture and was told they would look into it. I have yet to receive a response back. Here’s to hoping that my delivery arrives at the delayed date.
Todd was extremely helpful in finding the items we were looking for. Very friendly and courteous. Spent a lot of time with us. We did purchase items from him/Ashley. Highly recommend!
The Labor Day sales were great! Joshlynn was very helpful & relatable. We have 2 separate accounts & she was able to help us split where we needed to & made the refurnishing process of our new apartment much easier!
Todd did an amazing job at helping me find the perfect bedroom set! He was very patient with me and worked to make sure I got the best deal! Thank you Todd!
My wife and I went into looking for a living room set. Rodney the salesman who helped us was amazing. There was no pushy sales tactics. He also listened and showed us set's that would work for us. We have a few large dogs which we brought 1 with us so everyone understands what we needed in furniture. Rodney and the store manager Shawn were very accommodating and found the perfect set for us. We used the Ashley financing which was very easy to use. Lori in financing explained everything perfectly and made the signing of the paperwork fast. We definitely will be back again.
Zachary was awesome in my furniture buying process. He was kind, helpful, low pressure and did everything he could to get me a great deal!!
Joshlynn at the Bloomington store was very knowledgeable, helped a lot! Definitely recommend.
I went into the store wanting to take advantage of the Labor Day sales, and I had a pretty good idea of what I was looking for. Zachary greeted me as I walked in. He listened to what I wanted, and was able to direct me to area of the store where I could find my options. He answered all of my questions and was very knowledgeable and friendly. One I made my choice, the checkout and delivery scheduling process was quick and easy.
Joshlyn was so helpful and so kind. She was super knowledgeable and made things super easy. She really is THAT GIRL. Definitely will be back 🙌🏽🫶🏽
Brian was a great help and very patient and informative with all of our needs and questions!
Zachary was incredibly helpful and patient with our search. He was able to get us exactly what we were looking for with no hassle. Will be back in the future
I went in look for a bed frame. The options available in the store are plentiful. Stevie did a fantastic job addressing our inquiries and outlining our alternatives. He brought a pleasantness to the visit.
Joshlynn was ready, willing, and at the helm to help me figure out what I needed. She was personable and easy to talk to. Made me feel welcome and not pressured!
Stevie had an amazing attitude and great guidance! I really appreciated his go-for-it attitude, it built me up and encouraged me to get what I was wanting. It was fun getting our steps in, thanks Stevie!
I enjoyed 100% working with Brian! He greeted us immediately and helped us along our purchasing journey. We informed him that we would return the next day with our final decision. As we returned there were other associates that we saw just before Brian was called to the front of the store to meet us. NO ONE GREETED US! There was a lady that I believe worked at the finance counter and a gentleman with long hair. The lady never addressed us even when taking our payment. However, Brian had the BEST Five-Star customer service!!!! Brian you made the store shine! Thank you!
We are so excited for the delivery of our new recliner love seat to be delivered tomorrow! Joshlynn Wade in the Bloomington store was wonderful at helping me find the one I was looking for!!! It will go perfectly with our decor.
Excellent customer service, 100% recommended.
Stevie was a great help!
Joshlynn Wade was very helpful and a pleasure to work with!
Stevie was awesome! He was professional but made us laugh at the same time. He showed us several different mattresses and was able to provide useful information that helped us decide on the one for us. Though it was out of his control, he was honest about delivery time. Thank you Stevie for your help!
(Translated by Google) I loved the kindness and patience that STEVIE has in the Bloomington store, he is a great salesperson, he was always supporting us and showing us the furniture with great kindness (Original) Me encantó la amabilidad y paciencia que tiene STEVIE en la tienda de Bloomington es un gran vendedor siempre estuvo apoyándonos y mostrándonos los muebles con gran amabilidad
Steven was very Personable and sensitive to our needs. He wasn’t just trying to make a sale but took an interest in the comfort we were searching for. We were in the store a few months ago shopping for a mattress and he remembered what our preferences were. Great experience with Steven.
We were looking for a bedroom dresser and Zach was very helpful in finding us the perfect one at a price that was just right! Really appreciated his help!
JoshLynn was very helpful! We had a great experience working with her.
Jacklynnn was amazing and so helpful. Glad I got a chance to work with such a professional and friendly person
She was so great to work with. She definitely has a great vibe when working with her to find all your needs.
Sean was extremely helpful with answering all of our questions and was very knowledgeable about the features on the lift chairs. Very professional!
Sean was very friendly and helpful. We came in to look at a few things and walked out with a beautiful sectional.
Sean was very polite and got us out of there very quickly
Joshlynn is an excellent sales associate and is wonderful to work with!
Stevie was great to work with! Very seamless process and very knowledgable! Would recommend!
Joshlynn was a pleasure to work with! We went in with the intention of purchasing a rocking chair for our nursery. She understood our needs and was so helpful in finding us exactly what we wanted at a great price! We will continue to see her and visit this location for all our future furniture needs.
Zach was great to work with and made the process easy.
Ashley Furniture had a great selection and was fairly priced. We worked with the Manager Sean. He was friendly and very knowledgable.
Zachary thank you for your awesome help . You show me beautiful selection of dining tables help to made a decision and understand what I really looking for my apartment .
I had an excellent experience with Joshlynn. She was patient, respectful, and took the time to walk me through everything, providing detailed explanations that were crucial to my purchase. Additionally, she helped secure a good price for me.
Joshlynn was great! I definitely recommend her for all your Ashley Furniture needs. She was attentive without pressuring me. She was very helpful.
I had a great experience with Ashley and Joshlynn Wade in particular. Joshlynn is very professional in what she does.She supporting us with different alternatives and final purchase.
We were treated the way we wanted to be. No pressure, no salesman constantly following us around. Let when we had a question Stevie was right there with the answer and offering to help with matching sofas and chairs and moving tables and pillows so we could make our choice. Stevie was a pro the entire time we were there. We seldom buy on our first visit but he made us feel comfortable with our selection.
My sister, brother-in-law and I went in just to look around. I lost my living room furniture due to water damage and was just going to get ideas. Zachary from the Bloomington IL store greeted us at the door and answered all of my questions. He showed us several arrangements, I picked out the items I liked and after working his magic, I am going to have new furniture!! I highly recommend the staff, especially Zachary, for their willingness to help me out!!
Brian was a great salesman!! Very kind and very knowledgeable about the couches. He is the reason we chose to buy today.
Very helpful
Joshlyn was great to work with. Helped us through the process and was very patient with all of our questions.
Zach was amazing! Got a sofa and a box spring for an amazing deal!!
Outstanding service! The staff (Joshlynn) was attentive and helpful, making my experience exceptional
Joshlynn was great! She helped to find exactly what we wanted! She was very knowledgeable about each product. And to top it off extremely pleasant to interact with
Zach patiently worked with us as we identified our needs and processed our furniture options. He willingly reached out to a sister store to see if they had the product we needed available for immediate sale on their floor. Steve and Lori were also very helpful and responsive to our requests and went above and beyond to accommodate our needs.
Joshlynn was very pleasant to work with. She was helpful getting the sale processed quickly and smiled the entire time which made it easy to work with her. Thanks Joshlynn!
Stevie made this an Allstar experience. From being greeted as I walked in the door, to being walked out when the sale was completed. Stevie was very knowledgeable about pricing and products leaving no question unanswered. He is truly a gem in Ashley Furniture, and has such a positive impact on the brand. Please, give this man a raise!
Zach helped us look at various furniture options around the store and let it up to us to pick what was right for our household.
Great experience with Zachary! He answered all our questions and provided helpful information.
My fiancé and I went to Ashley Furniture in Bloomington, IL, and had a good experience buying our next bedroom set. 2 good things taken from that visit: 1) the salesman (Brian) wasn’t following us around the place the entire time, but gave us our time to find what we needed. 2) we found the correct furniture for our home. With a price Brian could help us to “cut” a little more than the tagged price. Our visit went smoother than other times which made me feel really comfortable with my decision.
Joshlynn at Ashley furniture was super helpful. I appreciated her customer service.
It was quick and the sales rep knew exactly what i wanted.
Great, personable, attentive service by all, especially Joshlynn.
I have not been to a furniture store in years! I went to the Ashley store and was pleasantly surprised by all of the beautiful furniture. I was specifically looking for a recliner and needed help. Zachary Rutledge came to my rescue! He thoroughly explained all of the options, how easy it would be to order, and gave me info about their protection plan. Zachary was super friendly, helpful, knowledgeable, and professional. I look forward to doing future business there!
Stevie was great!! Made sure we knew all of our options and gave us the best financing plan!
It was a wonderful experience overall. Brian helped us to pick perfect furniture for our place.
Zachary did a good job helping us with our purchase. Thank you.
Fabulous experience here!! Joshlynn was super friendly and made the whole process less stressful!! Will definitely work with her again for my future purchases.
Sean was very helpful in directing us to the right options based on our needs. We were able to finalize and buy exactly what we came in for!
Stevie with Ashley Bloomington store was amazing! He wasnt pushy, he was attentive, and knew exactly what I needed and envisioned for my living room. Highly recommend if you want to be in and out with new furniture in under an hour!
Stevie was great to work with! He was recommended to us by friends during our endless search for new sofas. He is very kind, knowledgeable and easy to work with. He was available for questions and not pushy at all. He went above and beyond to help us with our purchase and work through questions we had. Highly recommend Stevie!
Brian was fantastic! We just moved and had no idea where to start when finding furniture for our new home. He helped us find exactly what we needed.
We just purchased a mattress from Ashley Furniture. We had just begun our mattress shopping without any idea of what to expect. Joshlynn swooped in to our rescue! Joshlynn, along with her colleague Zack, took the time to explain the difference in mattresses, cost, comfort, and longevity. We had no idea that mattress shopping could be so complicated and intimidating. Joshlynn and Zack calmed out fears and made the process practically enjoyable! Thanks to Joshlynn and Zack for their expertise, knowledge and friendliness! We definitely will seek their advice for future purchases!
I appreciated working with Stevie. He was pleasant and professional.
Zachary was awesome to work with! Super attentive to our questions and helped us get the exact table we needed.
Great customer service Stevie was a great help
I worked with Zach, and Ed. Both were wonderful and made the process easy.
Joshlynn was very kind and helpful with our purchase today.
I had great experience with Stevie at Ashley's furniture. Got exactly what I wanted and he was standing waiting to greet me as soon as I came in the door. Employee of the year goes to stevie!!!
Joshlynn was/is AMAZING! She helped me pick out the exact furniture I wanted. She was patient when I decided that a 3 week wait was not the end of the world 😊 She explained EVERYTHING needed in detail. She was kind and sweet and did NOT pressure at all, which I liked!! She is MAJOR ASSET to your team. I will come back again and ask for her SPECIFICALLY! I will recommend her to EVERYONE 😊
I highly recommend Ashley Furniture. Great deals. My first experience with salesman Stevie Hines was enjoyable. He was professional and kind. I told him what I was looking for, in what price range and he delivered. The delivery men were excellent. They were an hour early, professional and kind. I will DEFINITELY be back.
We were greeted right away upon entering the store. (Unfortunately, I do not remember the sales associate’s name.) We pretty much knew what we wanted already, but the associate showed us other options for comparison. Once our decision was made, Zachary made quick on the paperwork/purchase. We just have to wait a few weeks for delivery! This was our third time purchasing at Ashley.
Nice place to shop. People are cool and friendly
Just purchased a sofa from Ashley today. The online price was 400.00 less than the in store price and I greatly appreciate the fact that Ashley honors the online price. Steve the sales person was super nice and very efficient, he had me all set up for delivery and ready to go in no time. It's been several years since I last purchased something from Ashley but will continue to purchase from them in the future oh and I love the sofa!
Had a great experience with our salesman,Stevie. He got us a good price and was super helpful. Excited to get our new couch delivered!!
Maurice was very helpful with my selection today, he was courteous & knowledgeable
Great and fun people and an excellent selection of furniture
Stevie was excellent in helping us and giving us a lot of information. He was extremely helpful.
Stevie was so helpful in helping me pick out a mattress and a base for my new house!
In and out within 1 hour!! Stevie in Bloomington IL was awesome to work with!! Highly recommend!!!
Not worth it
Went to store to buy a recliner. Todd was very helpful, no pressure, and assisted us with a sale.
Great customer service! Stevie was fabulous
David helped my fiancé and I pick out a sectional. He was very polite and helpful.
Excellent time! Steven was really helpful and knowledgeable. He had an answer for every question I had.
Stevie was so knowledgeable and polite. We will definitely be back to Ashley's for our future needs.
Zachary was a great help at our local Ashley store in Bloomington Illinois. They even helped me when I change my mind on my loveseat and made everything simple. Thank you again for all your help.
Salesman was great! I would recommend Stevie to friends and family!
Best Customer Service Ever! Thank you Ms. Joshlynn!!!
Zach was great! He is patient and knowledgeable.
Excellent
Sean is very helpful/knowledgeable!!!
Worked with Stevie. He was so polite and helpful. I would definitely work with him again on any future furniture purchases.
Zach was super helpful with recommendations and suggestions. He made my shopping experience easy.
Joshlynn is a wonderful person and I enjoyed working with her. She’s patient, listens, and gives you options. Thank Joshlynn!
Had a great experience at first. the sales rep was very helpful. When our furniture arrived, ( I had delivery to the door) my kids brought it in, we opened the boxes and the whole bottom of the chair was broken, along with the ottoman ripped at corner, plastic table portion cracked. Called and sent pictures. Was told I would have to bring them back, that I did not pay for "the white glove" delivery. I had no idea what was. She stated it was in my contract, ok, well, I am visually impaired and figured I was signing a receipt. The only thing she offered was to have the parts shipped to me, then once I received them, call and set up a time the repairman would come fix them. More than 2 months later, they came to fix it. The repairman was very pleasant, repaired everything well. My issue is the lack of customer service. Never once an apology, an offer for anything, a damn throw pillow something. I won't go back.
Dave helped me pick out 2 recliners and an ottoman. He was super helpful and was patient the whole time my mom and I fussed about color matching and patterns. If you go to Ashley, ask for Dave. He will get you taken care of every step of the way! Thanks Dave😁
Joshlynn was so great to work with and helped me find the perfect couch for my space! She had open communication with me while I figured out the sizing that would work best. I would highly recommend working with Joshlynn at Ashley Furniture!
Salesman was very good.
We recently went in and bought a dining room set. Colette was amazing to work with and made it so fast and easy. We will definitely be returning!
I was able to get what I was wanting without ordering. My salesman Todd was very helpful and courteous.
Stevie was extremely helpful when guiding us through our furniture buying process. He was patient, kind, and went above and beyond.
Super friendly staff , extremely helpful and knowledgeable of their products . Zach took the extra time and helped us find exactly what we were looking for . Super pleasant and enjoyable experience at this store.
Zach is the man. We came in kinda undecided on what we were wanting. He looked us in the eye and told us what we were needing and how we were gonna get it done. He took my choice paralysis and ADHD-riddled mind and laid down the law on what would be best for what we were wanting. And when we were looking into optional accessories to make the purchase work better for our design choices, he grabbed a cushion from a different couch set altogether and brought it to our choice so we could see if the ottoman color option would work with the choice we wanted. The initiative and let's get it done attitude was the icing on the cake for the whole experience.
David at Ashley furniture was very helpful from the time we walked in to the time we left! I would highly recommend them!
I am only making it 5 stars because I want everyone to read this. Please do not purchase from this store. At first we had help from Zachery and it all went well. Then our furniture got delayed. We made another agreement to have it shipped to our house on May 14th or we would like to cancel and get our down payment back. He agreed and let us know he put us down for that date. Well 14th of May comes up. We cleared our day out and made sure we stayed home to wait for our sofa to arrive. We noticed there was no text or call from anyone. So finally it was around 2 and we called, texted no answer. We went to the store and asked about the sofa. Turns out he never changed it to the 14th and made it for the 18th without telling us. The communication was awful. Then we asked to cancel and refund, they told us they couldn’t do it since the manager was gone but that they did cancel it. The next day Zach calls us asking if we still wanted the sofa. We were confused the day before they had said they cancelled it? So now they are stating that the only way we can cancel is to give them 30% of the money. The manager then told us we can go down to 15%… like that makes things better. Even though they were in the wrong. I wouldn’t have minded waiting 4 more days but the customer service was horrible. They had no regards for people’s time and hard earned money. They took our money, wasted our time and no sofa…
Joshlynn was great with helping us find the perfect recliner for us, would definitely recommend Ashley!
Had a great experience from start to finish! Steven helped me take advantage of some great deals and financing options and I cannot wait for my new sectional and dining table to arrive.
We had a great experience. Todd helped us find what we were looking for, and helped us get a great deal. Was a pleasure talking to him, and will definitely be back if we need any more furniture.
Stevie was absolutely fantastic to work with. He jumped right in and found us several options and helped us work through what would work best for our family. He gave us plenty of time, and worked hard to make sure that we were comfortable with our choice. He also has us sold on a Purple mattress, which will be our next purchase! Highly recommend Stevie for any furniture needs you may have 😊
Stevie was very helpful in helping me pick out my furniture for my new apartment. He was very attentive and answered alot of our questions and really gave us a great experience!!!
Sean was great. Not pushy, no pressure, and respectful we went told him we were going to look to another store. We ended up coming back. Nothing beats Ashley's prices and service! Will be going back.
David did an excellent job and sold me two recliners at awesome prices
Great store with great prices n sales!.. Sales associates Stevie n Zach were great!
David at the Bloomington IL Ashley was fantastic at helping me complete my bedroom set!
Great service at the Ashley in Bloomington. Todd was very helpful.
Super helpful with details and gave us a nice discount!
Dave was amazing helping us through the process of purchasing our dream couch. Highly recommend him!
He was one of the best salesman’s I dealt with in a long time.
David was above and beyond. Great customer service and satisfaction.
Very good service and answering questions.
Dave was very knowledgeable about the products in the store. Provided several options which met our needs. We chose a couch and chair with flexible delivery options and great price. Experience was great.
Went in to look at living room furniture...just look mind you. From Blooming to home we pass 2 different Ashley furniture stores. I have to say I am SO glad we stopped at the Bloomington store and we were greeted by Stevie who was a great help! We knew what we wanted to look and thankful he was there to help. Stevie worked with us and he worked it all out. We are now proud owners or will be soon of 6 new pieces. Thank you Stevie!
Zach was very helpful with my sofa search. He is also very knowledgeable about his furniture.
Had a great experience with Zachary at Ashley. He answered questions, listened to our needs and made the sale!
Appreciate the help from David!
Friendly and knowledgeable. It was one of the best furniture shopping experiences we've had! 10/10. Thanks Jeff & company!
Stevie was a great help! He helped me find furniture within the first 30-40 minutes of welcoming me inside the store. I was indecisive and he helped me find the right living room set. Very friendly!!
Jeff was amazing to work with. I came in and he was the first to greet me and be patient while I stepped away and came back after my workout class. Exceptional customer service.
Friendly and informative. Not pushy.
As always Sean was great to deal with!!
Great place for quality furniture at a far price. Our second time getting furniture and always the best in service Dave the sales rep was awesome to work with and very knowledgeable!
Stevie did an awesome job helping me and my significant other find a new couch, he was very informative, patient and kind throughout the entire process. Definitely will be recommending ASHLEY’s to my friends and family!
Stevie was excellent, helped me find everything we needed .
Stevie was great, he answered all of my questions and made sure I knew what I was purchasing!
Stevie honestly deserves 6 stars. Truly went above and beyond when it came to our service. You couldn’t have asked for a better person to come in and handle our situation. I would definitely recommend doing business with this individual.
The trip was easy. We were helped to find the type of table we needed for the space we have. Super experience!!
Stevie was very helpful and we’re very pleased with his in-store advice and help ordering the loveseat over the phone.
Excellent service! No pressure!
Jeff was very helpful and friendly. No pushy sales techniques. He let us look around and then would magically appear when we were ready.
Great experience working with David from the Bloomington store
Highly recommend checking out Ashley furniture! Found kitchen table and chairs, reclining chair, and a beautiful dresser. Dave from Ashley was absolutely compassionate and helpful in searching for what I was looking for. Kept within my budget and was very personable. Come see Dave for all of your furniture needs!
We had a great experience working with Zachary on selecting the perfect sectional. Zachary was very patient and allowed us space while making our decision. He thoroughly explained the benefits of the furniture protection plan and delivery process. Thank you again, Zachary!
Zach was very patient and knowledgeable. He made out shopping trip a pleasure.
Jeff was quick and efficient!
I was happy with my purchase. Stevie was amazing.
Went to Ashley to look at recliners. Found two that were immediately available. David was extremely helpful and answered the vast volume of questions we had. Great experience.
We worked with David to purchase a Loveseat, chair, and recliner. He was friendly and easy to work with. Thanks, David!
Very helpful and excellent customer service!
Very helpful
Great service with zach.
Jeff was extremely helpful in assisting us find the perfect sectional. Ensured all of our measurements were correct and made everything a smooth and seamless process from coming in until we left.
Zach was very helpful with customizing a couch that fits our needs and wants.
I got what I’m looking for and, Jeff is really helpful to make it happen!, Thank you Jeff.
Sean was very patient. I had a communication issue with the person I was buying the piece of furniture with. And he never once made me feel rushed or pressured. He sad bad and allowed me to handle the delay. He was very knowledgeable and did absolutely everything he could to keep me in my very limited budget.
Stevie greeted us as soon as we entered the store. He was extremely helpful & great to work with. He was around if we had questions but not pushy at all. I highly recommend Ashley Furniture. Ask for Stevie!
Spent a fortune on a tempurpedic bed that was to deliver 3-23-24. It is 3-22-24 and I had to call them to see what time they will be showing up tomorrow to find out that they rescheduled it for 4-13-24 with NO notification. 3 MORE weeks - absolutely ridiculous. A Big thank you to Jerry for making it happen. I am going to sleep well now.
Jeff was outstanding, could not have been more helpful and not pushy at all! He made the experience great! I highly recommend Jeff and the Ashley crew!
Always a great experience with Ashley! Sean is amazing he really helped me furnish an entire house long distance!
Stevie our sales person was extremely helpful,pleasant and answered all our questions. He did a great job!!
Great experience and they went above and beyond for us! Ben did a great job taking care of us! Thank you!
Stevie was wonderful to work with and was very patient and polite…will definitely be back!
Stevie was great.
Great experience! Ben helped me find exactly what I wanted. He showed me several options and I was able to pick my perfect couch. Excited for the arrival!
Super friendly and helpful! Thanks, Stevie!
I’ve had a few purchases at Ashley’s in Bloomington and have always had good experiences. I recently purchased a new couch and Sean White helped me every step of the way! I’ll always recommend Ashley’s for your furniture needs. Thanks again, Sean!
This was an amazing experience. No one followed me around and they let me just stroll around and look. Once I found what I liked I found Sean who helped me right away.
David was awesome! He answered all of my questions. He helped us find exactly what we were looking for.
Good delivery, enjoying our new furniture, staff was friendly
Very persistent in making sure you’re satisfied with your purchase and the customer service he provides.
Tod was very helpful and gave us a good deal on out purchase.
Stevie was so efficient and helpful. He really cares about my needs and helped get me the furniture that I wanted. Wonderful experience.
Sean was super helpful!!
We were looking for new mattresses. David greeted us and asked some questions and wanted to know what we were looking for. We just wanted to explore on our own, and David gave us time to look around and gave us space. We came back the next smday for a second look. Once again David answered our questions and explained the different mattresses we were looking at. He was wonderful and we bought our new mattresses. Thanks David!!
David is so helpful!
Dave was great to work with
Todd was my sales rep and did an amazing job explaining quality and pricing and overall made me feel I made the right decision.
Todd is a good salesman he did a great job.
It was quick and easy, we knew what we wanted. Our salespeople, Steven H. , was very knowledgeable and found what we were looking for at a price we were comfortable with along with free delivery.
(Translated by Google) All the staff are very friendly (Original) Muy amables todo el personal
Todd made the shopping experience at Ashley Furniture great!
Great job!
Knowledgeable and friendly sales associate, no high pressure. Nice quality of furniture for the price. Great Presidents Day sale of 60 mos/0% interest. Do not enjoy buying furniture, but this was a pleasant experience.
Bought a new couch here with my wife and had a great experience. Worked with Dave Stewart who has super helpful answering all our questions.
Sean White met us at the door and helped us find what we were looking for. Gave us some time to look around and came back just when we had questions. Answers given w/ specifics and options. SOLD matching Sofa and Oversized Chair! Ask for Sean!
Sean white was really helpful and helped me find what i needed in a short period of time
Stevie was absolutely amazing. When entered the store. He greeted us with a warm smile and helped us decide on the perfect kitchen table for our family!!!! he was very kind and professional. 5/5 stars for Stevie. We are very pleased with our purchase.
All-around great service and professional experience!!
Bought a dinette set today from Sean. He was very knowledgeable, low pressure, answered all of our questions and gave us a great price. It was a pleasant experience.
Dave was great to work with. Not pushy, very knowledgeable and quick to get answers while we were there! Thanks Dave!
Look in store but buy online!!! We went in for Presidents’ Day sale, but the markup on the furniture was grotesque. We bought the same sofa we saw in store online for 48% less than the in store price. Even if it wasn’t on sale, the online price was 40% less than in store. Out of curiosity I looked at 10-seat sectional which was almost 7k in store but $2,500 online. The huge price difference rubbed us the wrong way and made us very skeptical of this particular Ashley store — (Ashley runs on a licensing model, so prices between stores vary). As the workers need paid, I highly doubt they would match the price online along with free shipping. The huge price difference really made it seem like any price break you got was a “good deal” and would probably end up charging you more than you would pay if you get it online. That really makes it seem like they prey on people who aren’t great with technology and have only bought furniture from a salesperson (usually older people). Just felt slimy. Shipping if we bought from the store would be $103, it’s free shipping online or $130 for someone to deliver and build the furniture in your home. In conclusion, be smart. If you like something in store, sit there with your phone a minute and check it out online. Or write down the product information and go home and check on your computer. Most likely, it’s cheaper with better shipping/delivery options if you buy the exact same thing online.
Dave was polite and courteous and did not come across with a heavy sales push so I felt no pressure to purchase.
David was awesome!!
David made our purchase quick and easy. We went in looking for bedroom furniture and needed up getting a good deal on a bedroom set and mattress. The process was fun, quick, and efficient. I highly recommend buying from here
Very friendly knowledgeable service!
Zach was very friendly. He listened to what I was looking for and directed me to several choices. He was very helpful.
Zac, you were friendly, understanding, courteous and helpful.
Super friendly, helpful, and informative. Will be back!
David was awesome as a salesperson. He was present when needed but did not hover or push us. He did everything he could to help us vision what the grouping we bought would look like in our home. The furniture has been delivered with care and we love it.
Stevie was wonderful in helping us find our living room furniture! He even stayed an hour after closing to help us get things settled. His experience and expertise did not go unnoticed. Thank you, Stevie!
Stevie was very helpful in finding what I was looking for. Thanks so much!
David, what a guy! Greeted me right at the door, was so polite it was nice to see in Bloomington Illinois. I knew what I wanted and just needed to double check to see how comfy the ones I picked out truly were. He asked me if I wanted any help about 10/15 min later. I had actually made my decision and he said well btw it’s Presidents’ Day sale so that’s actually not the price… I said well that’s the one I actually want and it’s cheaper! Well I’ll take it and pick it up today. He went above and beyond to help out. Great guy, great employee, I hope you give him something from this review he deserves it.
Zach was super friendly. My wife and I were looking for a particular dining room set and Zach tried to help us as best as possible. Unfortunately we could not find what we needed but Zach's professionalism and friendly attitude helped us navigate through the sales floor for other items to view.
David was extremely helpful in getting me the best deal and ensuring I had a very personalized experience.
Zach was very knowledgeable on the new sofas and color availability
Worked with Stevie and he an absolute delight to work with.... 100% would recommend Ashley Furniture and Stevie!
I appreciate Ashley Furniture for how they went above and beyond to reach my target date thank you !
Wouldn’t shop anywhere else. Great experience. The customer service was the best. If ur shopping for anything the provide, stop by and ask for Ben. No one better!
Stevie was attentive and took good care of our needs.
I had an amazing sales associate name Zack who listened to everything I wanted and he wrote notes and showed items that would work with my budget and my wishes he was so friendly to me and so amazing thanks Zack for all the help I would recommend friends and family to you all the customer service skills were through the roof !. Nice job Ashley’s
Initially, Zack was amazing. Then, after we paid for everything and set up delivery - the experience with Ashley and Zach took at turn in the opposite direction I thought we were headed. I 100% own what I overlooked in the transaction but I also expect a certain level of ownership, interaction, and customer centricity from businesses that I support. I doubt I will ever return to this store in the future. #ServiceMatters
Zach was excellent help and very patient with us changing our minds and refiguring amounts. Glad we made this our first and only stop!
I had a very pleasant experience at ASHLEY furniture today. There are many nice selections of furniture to fit a variety of tastes. They also currently have quite the selection of clearance items since they renovated their store recently. Todd did a great job assisting me. He was very informative, and also gave me space to walk around at my leisure. I bought a super cute side chair that goes great with my couch. Thanks for all of the help!
Bought a TV stand was a great deal. I looked at it one weekend, and I went back. The next salesman was very friendly and had no pressure. Have been to the same store several times and always have the same experience.
Great knowledge of my product. Very friendly yet professional
Great, friendly service! Stevie was wonderful in showing me what I was looking for and helping pick out a recliner that worked best for me!
Stevie was super thorough with helping me find a suitable couch for my living room. We went through all of the options—lower-end/higher end and found the perfect sleeper sofa for our apartment. Can’t recommend him enough!!
Zachary was very helpful in helping us pick out a new couch for our home and went over different options to help us make the best choice with no pressure!
Very helpful and showing different options of products.
Stevie was very helpful and knowledgeable.
Stevie is an awesome salesman. He answered all of my questions. He even remembered me from the first time came in almost a year ago.
Great customer service
Zach was great!!! Very knowledgeable on what options you had to offer.
Zach did a great job explaining to me the different products available for my children’s room. We look forward to purchasing a bunk bed.
Representative was friendly and honest. However, the stores delivery policies and conduct leave things to be desired. They need to find a better way to work out delivery times and dates. Using text and leaving customers in the dark is not the way to do it. Makes it seem like you bought the item off of a unreliable source instead of an accredited source.
Great service! Zach was really nice and helpful!!
Excellent customer service!
Edd was very eager to help us find exactly what we were looking for. He was very friendly and very helpful.
Found a great couch today! Stevie was amazingly helpful and patient with all of changes of choice!
Friendly awesome customer service!!
Stevie was perfect to work with. He showed me all of the options for my space and let me pick based on what I needed. He was informative and not pushy- which I really appreciate.
We were very pleased with the service we received picking out our new sectional couch! David was very helpful, knowledgeable, and patient!
Friendly, accommodating and GREAT customer service
Zach was great!
Quick and friendly service. Answered all the questions I had!
We were very pleased with the quality of furniture at Ashley and with the professional help of Todd our salesperson...Thank you very much... Teresa Mikalik
David was our salesman and he was excellent. He had so much patience and was very kind and knowledgeable. The other workers were also very nice. Definitely recommend Ashley in Bloomington. Go see David, he is great!
Great service!
Zach was our sales associate. He was friendly and easy to work with. There was a small issue with our order after it was placed which Zach was quick to handle for us. Great customer service!
David was very helpful, excellent service!
Ben made my experience exceptional! I would recommend to anyone! Was a great listener to what I needed! Was very helpful and knowledgeable! Great experience! Thanks Ben!
Went into the Bloomington store on 9/25 to buy a toddler (who was just moving out of the crib) a new matching bed and dresser. Found a full size sleigh bed and nightstand that was a floor model. Ordered a new matching chest of drawers and was told it would arrive in 28-42 days. We had them take the bed and nightstand to the warehouse so we could get all the furniture picked up at the same time. Had to call them at 28 days and then again at day 42 and they said it should be in by the of November. Finally at day 51 we heard the chest was in. Got the bed set and nightstand set up in her room but it took two week orsto open the chest box because of painting a wall. After opening the box we saw that one whole side was crushed. The next day went into the office with pictures and they said I needed to file a warranty complaint. The paperwork said they charge $99 to come and look at it because we live out of town. I said I don't want to pay $99 and the store manager said oh they just say that but they won't really charge you that. Twenty minutes later got a call from warranty people and they said yes they were going to charge me because I had it for one and half to two weeks. I called store and said I want to just return it. I had to make an appointment to return it and once they got the dresser they would refund my card. They got the chest but I had to wait a week for them to get me my return. I called and asked a manager, now I don't have a chest but have looked on your website and found a dresser that would match "good enough" to her bed but NOT the nightstand because of the hardware. Would they please take the nightstand back? Mind you, I would be paying double to replace the broken chest with a more expensive dresser, from them. I was told no because I had the nightstand for too long. I had to wait a long time, even over the longest amount of time for delivery but I had the night stand TOO long. All would have been fine had the chest not been broken. They weren't interested in working with me at all.
Was excellent , polite & amazing service!! Stevie was so amazing 5 stars 🥰
Zach was a delight to work with while I was browsing the floor for a new sectional! Looking forward to purchasing soon!
Quick & kind service.
Ben was Excellent! Very knowledgeable, polite & enjoyed working with e.
Stevie was knowledgeable and friendly
Zach was friendly and super-helpful!
Stevie and Todd both were great to work with. Both had a good sense of humor too.
Ben did a great job with helping us find what we needed and wanted very helpful
David is great at what he does I was very satisfied with his performance.
Had a very pleasant experience! Zack was very helpful and knowledgeable on the furniture that was in the store. I will be returning for future purchases. Thank you
Ben was helpful and knowledgeable. I feel confident in my purchase.
Steve was a huge helped went out of his way to make sure I was taking care of and made sure I was able to get where I needed to be
Great experience at Ashley- Bloomington. Dave was fantastic at helping us with our purchase of a new set of couches. He offered assistance and showed us other options similar to what we were looking for but he was not pushy, allowing us to find what we were looking for an not trying to sell us on anything more expensive. Very pleased with our experience there!
New set up since I have last been here. An it felt more open with many more colors an informative staff. I very pleased with my experience.
David was super helpful and knowledgeable! He answered all our questions, gave us plenty of time to look around to decide what would be best for our home. Conversation came with ease, and the purchase of our new furniture was smooth. Go see David and the Ashley Team!!
David took excellent care with us getting us a great price on a hopefully amazing mattress. I highly recommend going specifically to him.
Great place to shop for furniture. Wonderful accessories! My salesman, Zack, was most accommodating. Very personable. Just like shopping at Nordstrom.
Zach was very helpful.
Jerry and Todd were very helpful with finding us a sectional couch that fit our very weird space. Our couch was delivered today and there were a few issues with the delivery but Jerry stepped in and gave us wonderful service and called us at 8pm on a Saturday night to fix the problem asap while being very sick. Jerry is very pleasant and is a great problem solver. We need a few more Jerry’s in the world. Thank you Jerry!
We went in looking for a chair and came out with a bedroom set, thanks to our wonderful salesman Todd ! He was great !
Zach was very nice and ask all our questions . When we decide to buy we will definitely ask for him
Great merchandise. Great service.
Well I didn’t have a good experience wit the others at this store after my table set was sold right off the floor that was already paid for in CASH!! 😩 but Edd was very amazing and helped solve my problems right away! 🥰 he definitely needs a raise!! Put his face on the store to advertise great customer service skills! Go Edd you ROCK!! ☺️
David was friendly and helped us find exactly what we were looking for, and for a great price. He always was patient and answer all my questions. Definitely will be returning!
Zachary was VERY helpful. He listened closely regarding my search for a certain piece of furniture, style and construction content. Unfortunately, Ashley did not have anything in stock. He did encourage me to come back as Ashley has regular restocking. This young man was very personable and understanding regarding my quest.
I experienced excellent customer service during a recent trip to Ashley Furniture. Zachary greeted me with a smile and his positive energy and professionalism caused me to double back to make a second purchase that same day!
Very nice Very helpful
Stevie was great! Very informative!
Ashley furniture has a nice selection of furniture and decor items. Stevie has helped us twice and I can’t say enough good things about him! He’s helpful, professional, and personable. Overall, we are very satisfied with Ashley Furniture!
David was great to work with. I needed to furnish a living room and he helped me find everything I needed and the price was great!. I’ll be back when we’re ready to furnish the next room!
Great service!
Love the furniture. Great salesman (Stevie). Very good sales. This is the 3rd Livingroom set I have purchased from Ashley. I definitely plan to do more shopping at Ashley. It’s my favorite furniture store.
wonderful salesperson helpful. not pressuring. kind.
We had a great experience with Zach today at Ashley furniture. He greeted us immediately with suggestions on where to look for our couch and let us explore a while, checking in every now and then with prices and options of items. He was able to find us a great discount and was very friendly and efficient
Went to Ashley’s for Black Friday shopping and had a great experience. Stevie was wonderful and answered all my questions.
Stevie was an amazing approachable, Pleasant greeter from the beginning of our tour, He stayed with us and engaged, so that if any changes need to be made or anything, he was right there he didn’t amazing job!! Because of him alone, I will be back!
Zachary was very helpful!
Our experience with Ben was great. His knowledge on the couches we were looking at was incredibly helpful in making our decision. He was not pushy or trying to sell us on anything, he was truly trying to help us find the perfect couch that fits our needs. Very helpful!
Todd was very helpful, and was willing to take the time to make sure we were taken care of. Highly recommend asking for him.
We bought 5 drawer chest for very good price and process the transaction with out hassle.
Amazing service here from Dave!
Zach was very attentive. He was quick to work with.
Dave was very genuine and charismatic. He truly cared about helping my partner and I find high quality furniture that fits our family’s needs at a price we can afford. We appreciate you Dave and look forward to your assistance selecting furbishments for the rest of our home!
Ben H. at the Ashley store in Bloomington was extremely knowledgeable, kind and attentive. He worked diligently to get us the best price. Thanks Ben!!
Stevie was very helpful, kind, and easy to work with. He made the process so smooth!
Stevie was very busy but remained professional and polite. Great customer service!
Dave was great! He was there for any questions. He was kind and super helpful! I looked around at other stores but there wasn't a more helpful person I wanted to give my business too!
Great customer service from Ashley especially from Ben and his Manager Ed. Thank you for showcasing the products as per the requirements…,We appreciate your service
We were in the market for a new mattress. I loved the Purple brand, but the price!! 😳 David was very patient and understanding (not pushy!) as we had to put a lot if thought into the purchase. I highly recommend David!
Super helpful & professional! Walked out with awesome deals, very excited for our new furniture! Thanks Dave!
Zachary was great. He was helpful and answered our questions and helped us find what we were looking for but didn't continue to push after we expressed we weren't ready to purchase that day. Thanks Zach!!
Zack was very helpful in my decision to purchase a chair from your store.
Zach was very professional and helpful!
Love the collections at Ashley's! Zach did a great job helping us with our purchase.
Great customer service. Friendly and kind
Stevie helped us purchase 2 brand new beds for our twin girls. He was so helpful and not pushy at all. Helped us look through many options and gave us time to decide for ourselves. We really appreciated all of his help!
Edd was very helpful while we picked out a new kitchen table for our new home!
Ben was great to work with. Top notch customer service. Highly recommend this Ashley store.
Ben is great he is definitely the numbers guy
Ben was wonderfully he spent time with us and answered all of our questions!
Ben was awesome to work with.
Jace was great!! Super helpful. Store has a lot of great furniture.
Friendly and professional service. Steven took time to show me a number of selections. No pressure and left me room to make an informed decision about my next purchase.
The sales person was very helpful and courteous it was a great experience getting what I wanted and getting it when I wanted it. Thank you Jace
Great sales team
Nice!!! Stevie was very helpful.
Dave was great to work with. He was informative and articulate.
We give Stevie 5 stars! He is friendly, efficient and got us on our way quickly after our mattress purchase!
I usually do not enjoy walking into Ashley furniture as I’m always bombarded with salesmen. Today I walked in with my daughter a granddaughter with no intention to purchase, we were browsing the sales. However Ben was amazing. He greeted us when we walked in an we let him know we were only looking. Ben smiled a said, no problem let me know if you need anything. He wasn’t pushy yet went above a beyond when we asked questions about pricing. I walked out feeling I got some great deals. I have written maybe 2 or 3 reviews ever. Today I felt he needed to be recognized. I have a granddaughter who is only 3 with autism, every employee was beyond kind. After being there for well over an hour, I must say thank you to the Manager, employees, a mostly Ben for being patient, kind and helpful with our purchase.
Was very helpful & pleasant. Thank you for providing excellent customer service!
The salesman that helped us was very patient and helped us sort through our options!
Great customer service, very friendly and also helped load up my vehicle!
They was very courteous and very helpful
David helped us find the PERFECT bed frame we needed. He was very helpful, gave us a variety of options. And gave us plenty of time to decide on our options. We will definitely be back to continue furnishing our room - and get help from David!
Eddie was very helpful and was able to quickly get a sense of our vision in terms of our furniture needs ahd how to make it work for our space. Shopping for furniture can be tricky but he made the experience fun and not overwhelming at all.
Paris was amazing to my boyfriend and I. She was very thorough, gave us a lot of options to choose from in regards to mattresses. She figured out what we liked without us having to say it. Paris was very personable, funny and always has a good attitude when I see her at work. I would give her service 5/5.
The service and selection of furniture was excellent. The price and customer service were top notch. Jace and Zach were attentive and solid in their assistance for our purchase.
Todd was very helpful and presented several options that would fit our needs. We will definitely do more business with him in the future.
Jace and Zach were extremely helpful and friendly throughout our shopping experience. They helped us find exactly what we needed and showed us all kinds of options for the setup of our new living space. They also made the financing process a breeze. Thanks so much, guys!
Very helpful and honest. Not pushy like most salesman. I recommend seeing Jace when you go into Ashley furniture.
Very good and friendly customer service. Went to look and buy a TV stand. Had great help and they found exactly what I wanted
Stevie was awesome very professional great with words and made the experience less stressful it's as if he knows what you're looking for or what will be a good fit for you I really appreciate him and am thankful I had Stevie the assistant manager to help me.
Todd our salesman was very knowledgeable and helpful.
I had a wonderful experience and purchase thanks to Stevie, he was so helpful, respectful and calm. Also, very patient with me due to it being my first time doing furniture shopping alone. I highly recommend Ashley furniture very pricey but worth it!
Very good experience
Aside from slight spelling my name incorrectly, they did a great job. Got me a good price on a nice couch.
Stevie was efficient, friendly and super easy to work with. Highly recommended!
David was super helpful helping me find the perfect couch for my apartment
Stevie was wonderful! Very knowledgeable, accommodating and patient. He made an experience we were dreading turn out to be very pleasant!
Great selection and sales, and everyone working at Ashley Bloomington was very helpful!!
Excellent service from Jace!
Went to their floor sample sell off sale and got an amazing deal on some couches and furniture! Our sales associate Jace was super nice and helpful! He got us a great deal on everything combined and we are so happy with our purchase today.
This was the best experience for me! He was so nice and so welcoming! I would definitely recommend to go see him to get all the furniture you need
I had been looking for a quality piece of furniture, and I should have stopped here earlier! I got a GREAT deal ..and delivered!
Stevie was a great help I will be shopping again in the near future!!!
Josh was very nice and approachable. He was able to help us decide different designs options and what is going to be the best fit for our family. Did not feel any pressure and we are looking forward to finalizing our next big furniture purchase(s).
Right when I walked in the doors I had service, not only service, but patience also. David gave me a great deal on a table and chairs, that I absolutely love, and ordered 2 more chairs for me. I’m loving my table and chairs, was time for a new one.
David was very helpful, and professional! Answered all my questions and had me and in and out in a very quick fashion!
Benjamin helped us greatly! We got what we were looking for and more!
When I walked into the store, I was then greeted by Ben and from that moment everything was just fine. He helped my wife and I obtain the items we wanted without any problems and even helped me with loading my car. Thanks Ben for everything.
Great price, easy transaction.
The sales team are great and helped me pick out exactly what I was looking for!
I browsed the Ashley Bloomington store on last week..They have such beautiful furniture there, l mean, a variety of nice furniture for your whole house..l must say that Stevie was the best at providing details on items and explaining finance options as well as showing us different items..l plan 2 come back 2 the store in the near future as l live in Peoria.. Great service, great prices and great hospitality... 👍 to Stevie ..
Easy ,fast and informative through the whole process
The sales man Jace was very polite and easy person to talk to if I needed anything. Made sure the price was right and was very nice , appreciate the store and the furniture I had gotten !!
Jace helped us quickly identify a few pieces that fit our very specific parameters. He was professional, helpful, and knowledgeable which saved us a lot of search time. We appreciate the service we received along with the quality of our new furniture.
Jace did a good job working with me. I received good service and good products at a great value.
Stevie was very helpful and kind. He made our purchase easy. Thank you!
Todd listened & help me get the sofa that I wanted & at a lower price!!
We found a mattress that we liked quickly and the sales rep was very helpful.
Very helpful and willing to work with you!
Great experience. Staff is very knowledgeable and helpful.
Stevie was very friendly and attentive to my needs!, Great service!
Knowledgeable, curtious, service. Great prices!
Jace was awesome, I had him all over the store with price checks and color options. From one end of the store to the other, Jace was a true professional. I would definitely recommend him as your salesman and recommend the store.
Salesperson was informed, found what we described as desirable for our family room, and made us a good deal on the pieces.
Recently purchased the table and couch of our dreams. What's even better is that we got an even better deal than we expected when we walked in. David helped us and he was absolutely wonderful to work with. This location is a great place to shop! Great service, great products, and great prices.
Benjamin rocks!!!
I was greeted upon entering the Bloomington Ashley's Furniture location with a very welcoming hello and smile by Paris - an awesome sales associate!! She promptly asked if I needed assistance with anything and also provided me information on the current sale happening. I informed her I was just browsing and would let her know if I needed additional assistance. After browsing the store I found Paris to ask her my questions. She was extremely approachable, friendly and courteous!! In addition she was extremely knowledgeable when asking my product questions. She was also very helpful and providing great insight to many options available. I was very indecisive in my decision making process and Paris was extremely patient!!! I finally decided on what I was going to purchase and she walked me through that process very smoothly as well. Paris was just awesome and her customer service skills were awesome!!! I value customer service and kindness!!I know in the future I will recommend Ashley's along with my favorite sales associate Paris 🙂. Thank you.
Todd was GREAT! He introduced himself when we walked into the store and told us about the deals Ashley was currently running. He didn’t hover over us and gave us our space but once we needed assistance he was right there. We made three pieces and are extremely satisfied. Our HUGE picture looks absolutely amazing. Thank you!
Dave was wonderfully helpful!
Our salesperson Todd was very helpful. Answered questions but also gave us space to browse. He offered good discounts and was pleasant through the whole process
Great product and selection! Jace was super nice and knowledgeable!
David Stewart and Jerry both provided great service. They helped give me furniture options that I didn’t notice on my own. Financing with David was made simple, and he even coordinated to have my old furniture hauled away. I had a fantastic experience at Ashley Furniture today!
jace helped us out in every question we had. will be back with more business.
Everyone was friendly and helpful. Jace was helpful and helped my carefully load my things.
Joshua was friendly and helpful, and helped us find the right sofa for us at a fair price. He was able to schedule delivery within a reasonable timeframe as well. Great experience!
quick and easy service by Jace
Great service provided by Jace, he offered great deals and we got what we needed.
Jace is the BEST! Helpful, friendly and knowledgeable! It was actually FUN buying furniture, and that’s saying a lot! Highly recommended!
David did a great job getting me the couch that i wanted.
Benjamin helped us get a great deal on a sectional couch. Showed us several and was professional and courteous. I would definitely recommend them. And I would do business with them again. Thanks Ben
The guys did an excellent job. There is a tear underneath.
We stopped in Ashley Furniture Store on Empire street, Bloomington, Illinois to "compare" shop for a power recliner, but the service provided by Jace was so professional, knowledgeable, courteous and pleasant that we decided to purchase the recliner at Ashley's. Thank you so much, Jace!!
Stevie is an AWESOME salesperson! So happy we found him
I was looking for king bed frame and living room furniture. Mr. Jace, he assisted me and helped me in finding good furniture. He also helped me in getting good deals and I got all the furniture I am looking for in almost half of the budget. I read appreciate this guy and who ever is visiting this store, look for this guy and take his help, you will be saving lot of money. Thank you Jace. I will visit your store for kids bedroom and patio furniture.
Brittany was GREAT with helping me picking my bedroom set and she also helped me get a lease to own plan ($5,000) so I was able to obtain the complete bedroom set and more. I’m extremely happy and most definitely grateful for her time and effort ! If you’re looking for assistance in Ashley’s, ask for Brittany … She won’t let you down whatsoever ! Thanks again Britt 🤝🏾
Jace was very helpful and knowledgeable. He helped us in all aspects and just overall great experience! Thanks!
Jace was my salesman today and he said he’d only been working there for a month. If he hadn’t told me that I would never have known! He was friendly, professional and knowledgeable! And he made a sale!
Did a good job when were rushing in the store and the was kind enough to help us try and price match Ashley online. Then helped us with refunding our rushed decisions and get us the one we really wanted. Great bedside manner, pun intended! Thanks Dave!
David was very patient and helpful! I had him running laps all around while I was making my decision! I can’t wait to get my new furniture!!
David was awesome. Answered any questions we had and got us a good deal. Now just waiting on beds to come in, will update if anything changes but as of right now I definitely recommend Ashley store and David.
Joshua at the Bloomington store was great and accommodating. Appreciated his help
The sales manager was fantastic and jumped right in to help seal the deal on my sale. Thank you.
As always my experience with Ashley was a delightful one. I appreciate Davids willingness to please and accommodate. Thank you again for such great service.
The salesman was very helpful with our recent purchase. He gave us the information we asked for and allowed us time to discuss without him hovering. As the purchase wrapped up the other staff members were very pleasant to work with.
The service was amazing! Many people asked us if we need help but Sasha and Paris were especially great. We worked closely with them to purchase. They got things down to a great price and were very communicative about the entire process. Will definitely be back again!
Great service from Stevie. Very polite and very helpful.
Fantastic service with great managers, they were great and were able to promptly answer any questions no matter how busy!!!!
We worked with David and he was very patient and helpful with our many questions. Friendly staff and a great place to shop for furniture!
Amy walked us through purchasing an upgrade for our sectional and she was absolutely wonderful!
Awesome service! Thank you so much!
Sasha was very helpful!
Stevie was amazing!!! Super patient, and he worked really well with me!
Brittney was really helpful with helping me getting some furniture. I was at Ashley Furniture today to look. She listened to what I was wanting and helped me with all my questions. Took me through the process, really easy by the way. Definitely go there!
Great experience! Josh was very helpful at showing me the features of the lift chairs. He worked with me regarding cost/delivery. Positive experience, highly recommend!
Sasha did a superb job! She made our experience quick and seemless while still making sure we knew all of our options. She set us up for success, and we walked away very happy with our new mattress!
Good,products and excellent attention, Sasha gove us excellent offers in the store, we are so happy with our sofa
Friendly, knowledgeable, the most important thing is he wasn't pushy. He let us talk through things and make decisions and just answered our questions. I couldn't ask for a better buying experience. Great job Mr Stewart
David was our salesman, and it was the most hassle-free, fair experience I've ever had. We will return again and again to him. It really matters when you find a person of character! Thanks David!
Sasha was great to work with!
David at Ashley is amazing! He is is personable, professional and kind. He was able to answer all of our many questions. The customer service that we received is a huge part of why we will be returning to Ashley for future furniture purchases.
They were friendly at the Door and Throughout the Store Quick and to the point. Guided me where i needed to be to make a desicion in the time i was looking for. Walked out Happy and with a comfy Reclining Couch and Loveseat Combo. Great Place!! Thank You Jace
Todd was very helpful!
Staff was great! I'm just extremely sad that pieces I thought I could get for a great deal they lost a sale over $700 which is a lot of money for me and my husband who are trying to by a house. I left the store in tears. I really wanted these pieces, I've been eyeing them everytime I come to the store. I guess it wasn't meant to be.
This was my first experience at Ashley store in Bloomington, it was great 👍🏽
Jace was super helpful!
Brittany was very nice and helpful!
David was a great associate who made sure I purchased furniture in my price range and I'm so happy with how comfortable and elegant it was. I would definitely go back there again for my next purchase.
We worked with Paris and she was great!
David is the man!
I made some big purchases today for a new home and the service here was excellent ! I was greeted and assisted by Stevie the assistant manager; who went above and beyond to answer all the questions I had. Stevie was professional, kind and very knowledgeable. I definitely will be shopping at this store in the future !
Great
Joshua was very friendly, helpful, above & beyond knowledge about products. Very pleased with interaction!
Todd was helpful and straightforward. Pleasant shopping experience!
Stevie was wonderful! It was a great experience buying a couch and chair.
Stevie was AMAZING!!! He does a wonderful job making it an easy and stress free process. I admire how he actually takes the time asking different questions to ensure I got what I want and not just trying to get a sale out of me. I’ve had such a wonderful experience and couldn’t have asked for a better representative! 10/10 I will be returning for my future purchases for sure!
I have never had a more enjoyable experience than I had with Stevie. The professionalism and kindness he displayed was very refreshing.
Steve was awesome we can't wait for our new furniture
Fantastic customer support by Brittany going above and beyond helping us choose the right product. Brittany has outstanding product knowledge and is patient in answering all my questions even after business hours and helped me with billing.
Josh is a very pleasant sales person to work with. He was very helpful in every area we were shopping & went out of his way to help us find what we were looking for. We will be back. Thanks again Josh❗
Stevie was wonderful to work with!
Both David and Brittany were helpful with the timeline I was working on and were very gracious with allowing me to bring floor, cabinet and countertop samples to help assure the selections being made in a new construction office building. This is a repeat customer who will undoubtedly look again in the future.
Ben was so helpful helping us navigate with very specific dimensions needed for our space. He was professional, helpful, and timely in his communication. The whole process was very quick and seamless.
Ben was great in helping us purchase a new sectional and coffee table for our basement. Ashley Furniture had a huge selection to choose from and we were able to pick something out, talk through available payment options, and get it all ordered painlessly. I would definitely recommend visiting Ashley for any of your furniture and decorative needs. Highly recommended!
It’s a great place to shop. The staff is very courteous and helpful. The store has good collection. The prices are amazing. It’s one of the best places to shop furniture
Good experience, the personal was really nice and helpful
David sold us 2 couches. Made the process quick and easy. Thank you David!
Jace was very helpful and not pushy in any way. He showed me different options and worked with me on details for delivery and price. I appreciate that immensely.
Joshua was very helpful and courteous. Would def shop here again
Had great help from the team at Ashley in picking out furniture for our new home!
David was very helpful and personable. He listened to our needs and gave us a lot of great options. We never felt pressured or rushed into anything.
Stevie
Stevie provided great customer service.
Josh was very friendly and helpful. He answered any questions we had and was even respectful when we told him we would be back the next day to finish our purchase.
Benjamin and the Ashley team were great to work with. Knowledgeable and saw the project through start to finish.
Thanks to Stevie for great customer service, we will be back to purchase further furniture
Jace was super patient with all of our questions we had! Helped us in finding the perfect couch for my apartment!
Excellent quick service, at the same time being informative on my needs and at the same time what I could afford. Stevie was very professional and not pushy, making the experience very relaxing.
Josh was very helpful and knowledgeable on my mattress search. Going to a few different stores I decided to buy from Ashley. I'd recommend Josh to help find what you are looking for.
When I entered ashley homestores, Benjamin was there to greet me and help me look for a Sofa. He went to a lot of trouble to show me a couch in the color that would match my area rug and curtains. I have come in to ashley many times, and I never received service like what Benjamin provided. Thank you, Traci
Amazing service!!! Really cared about what I was looking for and met every need!
I visited Ashley furniture store In Bloomington and Steven was very nice and helpful. He was very detailed in knowing the product in the store and gave me good pricing. I felt like I was talking to a family member.
Stevie was an awesome salesman. My husband, Rodney Hursey and I told him what we we're looking for, without even having to look, he showed us the perfect recliner. We were in and out of there within 15 minutes. He's friendly, people oriented, listens and very helpful.
Best furniture shopping experience we had thanks to Jace. He was very helpful without making us feel pushed into making a decision. We’ll be coming back here to work with him again.
Todd did a great customer service with all details for our shopping today @bloomington store Nice job Todd thank you
Josh was very professional and helpful.
Young man was. Awesome and very patient I really appreciated that and will definitely shop with him again
Jace assisted us with picking out furniture for our living room. He was very knowledge about fabric choices and mixing and matching different groupings/ brands to make our selection very personably unique! He was knowledgeable, friendly and very helpful! Would recommend him to our friends!
Jace was patient and found all the answers we needed! Great experience.
Good selection. Helpful and friendly sales staff. Great shopping experience!
Josh was so terrific and really helped me choose the right things. Thank you.
David was very helpful in helping me find a couch based off the pictures I showed/what I found online. He showed me around the store, gave me prices, and showed me different options. Very happy with my purchase.
My sales associate was David and he was wonderful! I hadn’t bought any furniture since my divorce so I was nervous about financing. He was very helpful and reassuring and I was approved for an amount that allowed me to get everything I needed. I will definitely shop here again and tell everyone about my wonderful experience!
I have been waiting on my bedroom set for over a month now! I call and can barely get anyone to answer the phone. I am a very unhappy customer.
Great buying experience. Josh was helpful and kind and let us know all of our options. He made the process quick and painless.
Paris was very helpful! She has an in-depth understanding of interior design and mattresses and is skilled at matching customers’ feedback with the right design solutions. We worked with her over a couple of days to find the right bedroom set and mattress for a move, and she was very patient and kind! Thank you, Paris!
David is very patient and helpful. We always like shopping in Ashley here in Bloomington. Great service!
David was a great sales man as usual very friendly and professional, my family and friends always look for him to be our sales person. He always try to get us the best bang for our buck. Thanks for help like him. Shirley Watkins
David was the best!
Stevie was great to work with. Very patient and very helpful.
Excellent service with both reps! TY!!
Jace was awesome! He was fast, efficient, and kind through the whole process. Easiest furniture shopping I have done! Thanks Jace
My husband and myself did some online research and were looking for some specific piece in the store and Stevie did an amazing job in helping us find what we were looking for even though it was almost closing time. Great customer service . Thankyou !
Josh was very helpful in helping us find the perfect sectional for our newly renovated basement. We didn't feel pushed into a sale and he was very knowledgeable of pieces we were looking at. We will be an Ashley customer again in the future.
Very nice people to work with.
I just want to say Jace was awesome in helping me with my bed purchase 😴 thank you 😊
Jace was a pleasure to work with. Got me in and out and answered all my questions.
Dave was Great! Very attentive and patient!! Awesome salesman!
Todd was super helpful and there was a large selection in store. Definitely going back when we need more furniture in the future!
Great guy all around. Great service with no complaints. I’m glad we visited this location and were helped by Josh. 5 stars all around.
While recently looking for a box springs for my grandson I called Ashley and spoke with Todd. He was very helpful in helping me find the correct box springs at a fair price. He answered all my questions and was a pleasure to work with.
Joshua helped me find just what I needed at a great price. Very knowledgeable and helpful. I’m very happy exited about our new living room!
David at Ashley was great to work with. We will shop there again!
Josh was extremely helpful with our sectional selection. We had specific needs around the max size of the couch and he made sure that all of the couches we were interested in could be configured within these requirements.
Josh was very knowledgeable about the Purple mattresses and the adjustable bases. Made it easy to decide which one to get.
Stevie was very helpful and cordial while we were in the store with our two little kids running around. He was knowledgeable and offered up things within our budget. Stevie possesses a natural sales ability, but while being genuine and honest. Ashley Home Store had many offerings and in the end is where we chose to do business.
Overpriced
It was okay, couldn’t do much with the price after I told them to match prices to their website even though they said they could take $200 off the top. Which was tough considering they said they “couldn’t do much with the prices” before I told them to match prices. Just games on games but the some of the people are nice to work with. Leave and come back to work with someone new if they push you to do things you don’t like.
Josh was great to work with! Answered all of our questions- super friendly and attentive without being overbearing.
Had a great experience at this location with Todd. Easy buyer experience on a nice kitchen table that was at a great price. Would recommend to anyone!
Stevie was very helpful! Thank you!
Stevie quickly helped us get exactly what we needed!
Stevie met me at the door with a smile and a wonderful personality. He knew the inventory & where to find what I needed in the store. We were able to make a good deal & enjoyed the experience.
Josh was wonderful in my bizarre circumstance. I bought the couch of my dreams and Josh made the buying process a lot less scary. He deserves a raise!! Thank you to Ashley Furniture and Josh!!!!
Benjamin did a fantastic job helping us buy our living room set! He was very patient and helpful! He was not pushy at all! Definitely recommend going to Ashley Furniture!!
I bought a mattress and the whole experience was fast and friendly. Stevie was very knowledgeable and kind, never pushy.
Working with Josh was so great. He was very attentive to all of our needs and went above and beyond to secure the pieces we wanted. Great customer service
Stevie at Ashly Bloomington gave us top notch service and we highly recommend him!
David answered all questions and was very helpful. Gave space and was not pushy at all. Appreciated his overall style and approach!
Nice Store
Joshua helped me today and was very knowledgeable and honest about the pieces of furniture I asked about and made the process of buying easy!
Nice and accommodating sales team
Very helpful!!!
Stevie was great.
We purchased a sectional sofa and ottoman. Todd was our sales representative. He was excellent in being available, answering questions and showing options. The service he provided was simply great! In this time when customer service seems to often be lacking, we received wonderful attention and service from Todd. Thanks, Todd!
Todd was so helpful. He got me the best deal. I will definitely shop there again!
Josh was very helpful!!
David was extremely helpful and informative about their product. I loved an oversized chair, but the color was too light and he told me it came in a darker gray, which made my decision easier. He explained their 5 year warranty and how to make any claims if something happens. I definitely would go back to David for future purchases. Well it’s been a month, and still no chair. We had ordered a sofa, overstuffed chair and ottoman from furniture row that is Italian leather and received it 2 1/2 weeks after our order there has been nothing but a runaround from Ashley. I receive several text messages on when I can expect my chair to stating mid August to stating now the end of August let alone to get a hold of anybody at corporate is absolutely ridiculous assistant manager at the Bloomington. Store cannot take the time to speak to a customer. When asked about contacting their district manager was told they do not have a district manager, and there’s nobody else to contact I’m letting them know cancel my order and I want a full refund , I’ve waited long enough I do not recommend going to Ashley furniture.
He was the best. Great work, and knowledge of the products. Very thankful we had him.
We were very happy with the no pressure approach. Paris Lipsey, our sales rep, was very lovely to work with. We found what we wanted at a good price and it’s being delivered in a few days.
Always a pleasant experience. Stevie made everything quick and easy!
Dave was amazing and helped us get our new couch!
I just love the professionalism and hospitality that I received from Mr. Hines and staff when we visited the Bloomington Ashley store. I WILL BE BACK! Thank you Steven!
What I wanted want in the floor, but Todd my salesperson was quickly able to find the item, ring it up and get free shipping to my house. The only issue is the time frame for delivery (about 3 weeks).
Great experience with my salesman David .He acknowledged me as I walked in the door . It’s so hard to find great customers service, Forever thankful. Wanted to do another shout out for great service Stevie you’re awesome!!! Thank you
Great customer service! Benjamin was extremely helpful, knowledgeable and patient!!
Nice store, professional staff. Found just what I was looking for.
Great Customer Service!! My family and I just moved into the area and needed the whole house furnished. We had the pleasure of working with Stevie and Josh and they did AMAZING job helping me and my husband! Prior to walking into the store, I had done some research online for the pieces that I wanted so it was nice to see it in person and feel the quality of the items. The store is set up so nice and the customer service is great! Once inside you're greeted and helped right away. I would highly recommend this store to anyone! For the two gentlemen (Stevie and Josh) that helped me and my family out, thank you for all you guys hard work, professionalism and great customer service! The Phillips family will definitely be coming back in the future :)
Great overall experience! Couldn’t ask for better.
Great. Place to. Shop
David at Ashley is great! Very helpful found exactly what we wanted!
If you’re shopping at the Bloomington, Ashley furniture store, ask for Todd! He took care of me a few days ago, and I am so excited about the chair. I will be getting delivered soon!!
Very good customer service!
David was awesome to work with! He was patient and very informative on the options we were looking at. We would recommend working with him for your purchase.
Todd was extremely Knowledgeable and Exceptional customer service skills. Very Helpful
David was very helpful and personable. He has great knowledge and experience. We would definitely ask for him again! We can’t wait to get our new furniture!
My experience at Ashley's Store was handled beautifully! Not only did I get everything I came into the store for, I also got an exceptional young lady named Paris to take care of me at the Bloomington Store in Illinois. They were having a great sale and Paris gave me Supreme service with a smile. She took care of everything I needed. She was very patient and gave me many options. I loved doing business there and I picked out some good quality furniture.
Stevie was very helpful and so knowledgeable about the mattress sets. We shopped around before we decided to purchase from Ashley. They were able to beat competitors prices and get us a great deal. We even added a few items since we had saved so much. When we go back to Ashley's in Bloomington IL, we will ask for Stevie. 😉
Paris was great and making our furniture shopping a wonderful experience!
Wish I could remember the name of the sales lady. She was so helpful! I needed a very specific type of chair and she found it right away. We’ve bought several pieces of furniture at Ashley and always have a good experience. Good quality, good price, good delivery service!
Amazing experience
David was very kind and patient while we looked at couches. His politeness while giving us space and approaching us to check to see if we found anything we wanted or wanted information for was outstanding. Will definitely come back!
Joshua was fantastic I think I drove him crazy
Stevie did an exceptional job as the sales representative I worked with. He was informative and extremely helpful trying to match colors and fabrics based on what I was looking for. He went above and beyond to make my experience at Ashley Furniture positive!!
Stevie was so friendly and helpful - asking additional questions to make sure we understood our preferences.
Great experience!
Ben was an amazing salesman. Upon our arrival he greeted us warmly and added touches of personalized touches. He was patient and kind. We would highly recommend Ashley furniture and Ben.
David at the store was extremely personable and did not pressure us at all. Went in just looking around and ended up getting what we wanted.
Excellent, answered every question I had and treated us well.
My salesman was friendly and not pushy, showed me items o was interested in and was willing to work on the final price with me.
David did a outstanding job!
Josh was very helpful finding the best mattress set for our guest room. We had purchased our primary bedroom furniture and mattress from Ashley a few years ago, and have been really happy with it!
David was amazing and was able to get us a great deal as well. Extremely friendly and knowledgeable about all of the products in the store. Thank you again!
Thank Josh for helping me pick out the best pillow!!! I didn’t know Ashley Madison had so much to offer, will definitely keep this store in mind for the future.
Ashley furniture has been a good furniture store to deal with. They are very competitive on price along with quality. Stevie was a pleasant sales person to work with.
Such a nice experience! I went to the store to see what options there were and Stevie was very helpful. I then came back a couple days later to get a couch and a dining room table. Stevie was great!
Stevie was both friendly and professional. He was very accommodating to my personal situation. This was my 3rd purchase from Ashley, all were handled very much to my satisfaction.
Stevie did an awesome job answering all of our questions - Very Friendly! He also helped match a better price we found online.
We needed a lift chair for my dad and we were able to purchase a floor model. Stevie was very nice and helpful!
Not pushy. Excellent service . Joshua was great to work with .
I had a great experience shopping around for a sectional. Josh was friendly and knew exactly what I was looking for!
David was wonderful to work with, thank you!
Would not let me in too look at furniture for my apartment. The guy in front said i have to be 18 to go in.
I bought my first sofa with Stevie's help! He was very well-informed and was able to answer all my questions perfectly. Thanks, Stevie!
Todd was awesome, knowledgeable, & very nice. We need more people like him in our lives, he is definitely a blessing and his customer service is so diligent, I really appreciated his time and patience, he went far and beyond to help me!
I was welcomed by Josh when I entered the Ashley store. I had a picture of the table I was looking for and Josh knew exactly where it was. He answered all my questions and was proficient in placing my order, matching the online price. The store is beautiful and well stocked with merchandise. I gave 4 stars because I have to wait now several weeks for the product to arrive, and then it will be boxed and I will have to assemble it myself. Other than that, it was a 5 star experience.
Stevie took great care of us on a busy afternoon. He went above and beyond to arrange the purchase of a floor model (yay!) and he even helped us get it into our car. Even though I know he was busy, he took the time to make the purchase easy for us ;) Thank you again Stevie!!
I was given incorrect information from the sales rep. When I returned to make the purchase the manager said there was nothing he could do to help me. Ended up spending hundreds of dollars more than I was quoted. They could have easily made this right and chose not to.
Excellent customer service at Ashley! Paris assisted me initially and was super friendly and helpful showing me exactly the style I was looking for. David helped when I called in with a ton of questions and then ultimately when I decided to buy. Really nice guy and made the process so quick and painless! Overall, great experience! Thanks Paris and David!
Todd was great to work.
Stevie was wonderful helping me find a couch for my first apartment. He was really fun to work with and had a great personality. I never felt pressured to buy anything like how you are at some other stores and I felt he was genuinely there to help me find the right piece of furniture for me. Thanks Stevie!
We purchased an expensive, twin-sized bed at Ashley HomeStore in Bloomington, Illinois. We used a payment option they offered that would break the total payment into 3 separate payments. In ALL of this, there have been miscommunications, date changes, and confusion. We know we have been, Hoodwinked, Bamboozled, hoaxed, and Hornswoggled, like highway robbery without a gun.We are so disappointed with the treatment over the bed being "tilted" or crooked, not "damaged" like they keep questioning/suggesting. I am truly saddened that at my age, health, and visible disability, these are the young people that I'm engaged with in all of this. Young people that in a "reputable" business/store and organization there is a lack of integrity in many areas, and the one person I trusted flushed his "integrity" down the drain/toilet on 5/25/2023. Josh called during the evening and tried to get us to accept what the store felt was the issue with the bed and became agitated with me, so my final statement was "Does your mother know you lie like this" he hung up.My Dad told me any job that caused/forced me to lie, ain't a good job for my son. I need help.A.T. Oliver, BS BA, Masters of Human Resource Management All Gave Some---Some Gave All Failure is an Event Not a Person! An Army of Sheep led by a Lion will Defeat an Army of Lions led by Sheep...
Easy and fast
Josh was excellent to work with!
Josh was fantastic at helping us and was very kind.
Dave from Ashley Furniture was so sweet and helpful! He answered all our questions and checked us out in a fast and courteous manner. We’re super thankful!
Joshua did a great job. Very knowledgeable and took into account what I was looking for. It's always good to find a salesman that's not pushy on anything and knowledgeable at the same time. Prices were good, that's why I keep coming back
Stevie was wonderful to work with!! Very friendly and fast service!
Josh gave me excellent service with my purchase of three rooms of furniture. Very knowledgeable and friendly. Highly recommended.
David was great with both of our choice purchases and was so easy to work with
David Stewart was an extremely helpful and knowledgeable sales person. I will be back and I will ask for him personally!
Stevie was very helpful and informative. He made our experience at Ashley a great one.
We were allowed time to browse without being followed nonstop. Found the sectional we had in mind. Great deal for the weekend sale. Thanks, Josh!
Paris did a wonderful job helping us find exactly what we were looking for for our living room and dining room. She was amazing at listening to what aspects we were looking for and Gave us great options to chose from, gave us measurements and helped us save a lot of money. She was even available over text so we could ask questions or get more information. Would highly recommend Ashley in Bloomington
Went to look at furniture pieces for my living room. I live in Florida, just purchased a new home and was in the area for work. Josh greeted me and treated me like a customer should be treated even thou he new I may not purchase anything today considering I’m from out of state. He showed me pieces and I showed him what I was looking for and he guided me to pieces that would complement the style we were going for. Outstanding experience great customer service. Thanks Josh.
David was very helpful, friendly and provided us excellent customer service.
Ben was super helpful and friendly. Appreciate it a bunch!
Great place and staff very friendly and helpful me and my wife found the perfect sectional with the help of josh highly recommend them!
Dave was great! Helped us out with the purchase of a couple couches and price matched with what Ashley has listed online. Hope to purchase from again!
Great shopping experience! David was very helpful and even helped us load our chair in our car! Highly recommend!
David was awesome! Not too pushy but definitely showed us things we said we liked and were interested in. He got us a good price and got us in and out pretty quickly!
dave was a great help and got me a steal. highly recommend.
I was greeted and associate, Joshua made a helpful suggestion to help me find a great office set.
Paris went above and beyond with our purchase. She was outgoing, kind, interactive yet gave us space for decision without being pressured. If you visit Ashley, look for Paris!
Stevie was absolutely fantastic! Very kind and helpful. Would 100% send everyone there to work with him!
Todd was awesome to work with. I will come back for all of my furniture needs
David was very professional and approachable. He worked very hard to locate and find what we wanted and worked on the price to fit our budget. I highly recommend David for your purchases
Todd was amazing! I started out looking for a dog friendly couch. He was so patient to go with me to each grouping answering all my questions and helping me find the right set. In the end, I ended up with a beautiful couch, oversized chair and coffee, end tables. Todd was fabulous all the way to the end. Go in and ask for him today!
Stevie was great. Very patient and kind. Waited while I went back and forth between sofas. I will definitely go there again and ask for Stevie.
Vert professional. Amazing work
Josh was super helpful and answered all my questions. I was able to get the piece I wanted and left happy.
David was so helpful in answering our questions and being there when we needed him all while still giving us our space to look around and find what was right for us.
Great experience! Thank you Joshua and team for the showing and caring.
Great customer service
I love Ashley furniture, Ben has really helped me out with getting furniture together and the right color I'm so happy. Thanks Ashley
I was out couch hunting and came across this location. I was assisted most expeditiously and our salesman, Stevie, was kind, courteous and helpful. Highly recommend!
Stevie is an excellent sales rep...he has a bright smile and is very knowledgeable about Ashley's products and policies...His customer service is EXCELLENT!
Stevie was so great ! The experience was amazing & got everything we needed. Will definitely be back to work with him again.
Joshua made my furniture buying experience absolutely amazing! Extremely courteous, professional and knowledgeable. A true 5 star experience. I would definitely recommend Ashley Furniture, please stop in and check out their inventory. They have a variety of options for your entire home that will accommodate any budget.
Dave was great! He was very friendly and helpful!
Absolutely awesome experience here! It was our first time buying furniture, so we were unsure of the process. Stevie was the best! He made us feel incredibly at home and warmly welcomed (and he has a lovely smile)! I recommend this Ashley store, and especially Stevie, for anyone looking to buy nice furniture.
Exceptional understanding, Mister Josh was very understandable and very helpful for our need Thank you so much for your patient.
Joshua was extremely helpful and knowledgeable! Excellent service.
Stevie was super helpful. He was patient when I came in the first time and my 3 year old just wasn't having it. He remembered me on the next trip. We took a really long time to look around the store and he made sure to check in with us frequently. When we made our purchase, he explained everything very clearly. He wasn't pushy about anything and helped us with suggestions.
Paris was amazing. Super knowledgeable and spent a lot of time showing me options and comparing prices. She has a wonderful eye for design and helped me put together furniture for my apartment that will look great and allow me to make subtle changes with accents as time goes on without having to change the big pieces. Thank you Paris. I’ll be back to round out everything I need.
The staff was extremely friendly and helpful. Steven was very polite and attentive answering all my questions.
Stevie was very helpful , knowledgeable and very pleasant to work with. It was an enjoyable experience !
Stevie was wonderful and was very helpful!
David was excellent to work with. Showed us what we asked to see and then left us to browse and actually found what we wanted in the magazine he also pointed us to. Worked with on pricing, etc.
Joshua was FANTASTIC to deal with. He gave accurate information and worked with me throughout the sale to make sure I got the best possible option that works for me. Very impressed!
Great attention from the staff. The place is really clean and prices were the best in town.
David was GREAT! He was so respectful and not pushy about buying! He was helpful!
Paris made everything easy and understandable for me, definitely recommend her help for anyone wanting to buy any furniture in the future👍
Paris was amazing in helping us find the perfect couch. She went above and beyond to help us with sizing, configurations, look, and feel that would meet our needs for our new house. Highly recommend!
Paris was amazing from the first time we were in! She was able to find what we were looking for and we got a great deal. I would highly recommend asking for Paris when you are in Ashley in Bloomington!!
We went to Ashley looking for a new couch. Stevie was so helpful! He found us something that worked well for our space within our budget. He showed us many great options but ultimately helped us find a perfect couch for us. Can’t thank him enough!
Todd was an AMAZING sales agent! He greeted me at the door with a welcoming smile along with a gentle invitation to the world of Ashley Furniture. I knew then that I was going to have a wonderful shopping experience and I did…I bought a beautiful bedroom set! Thank you Todd!!!
Paid for a new chair. Was told 2 weeks. After 2 weeks told sorry 6 weeks. Wanted money back. They want 30% to restock something not even built yet!!! If want sooner have to take dirty floor model. Do NOT do business here. Brittany is of no help. ZERO customer srrvice.
Todd was very helpful, courteous, and straight forward. Great experience!
Stevie did an amazing job.
Everyone at the store was great and Josh our salesman was definitely dedicated to making us have a good experience with our shopping and providing us with knowledge about the items we were looking for!
David was very helpful.
Stevie and Paris were incredibly helpful, knowledgeable, and patient. We highly recommend them based on our experience and will work with them in the future!
Crystal was helpful, friendly, and knowledgeable. My visit was quick and easy.
Todd was very helpful, greeted us right away and we found what we was looking for, matched the on line price and we were on our way! Thank you again Todd!!!
I came in about a half hour before closing on a Saturday looking for a lift chair for my father to buy off the floor for immediate purchase. Benjamin at the Bloomington Illinois store helped me patiently and set it up for pick up the next day on Sunday. When we arrived on Sunday he made sure it was ready for pick up at the warehouse and helped load it in our truck. It was very easy and a beautiful chair. Thank you Benjamin.
Stevie provided us with wonderful care and a great attitude picking out our furniture, will definitely go back to see him again!
Very friendly, helpful and knowledgeable!
We appreciated the large inventory of all types of furniture, lamps, and decor. Found what we wanted, and are eagerly awaiting delivery! Thankful to Ben, the sales associate that helped us decide which items coordinated and accomplished the look we were going for. He was super helpful.
Benjamin was so patient and kind. He was able to answer all of our questions and even make some good suggestions. He made it a painless and smooth process and we were ready to roll so quickly! Thanks Benjamin!
Thank you to Stevie for helping us out today buying our first brand new couch!
The salesperson met me at the door, tablet in hand and ready to help me! I had come from another furniture store in town where no one even acknowledged me, much less helped me.
Definitely knows his job
0:150:150:150:15View allAshley4.5(776)Furniture store in Bloomington, IllinoisClosedOVERVIEWUPDATESPRODUCTSREVIEWSPHOTOSABOUTGoogle review summary543214.5(776)ReviewsAllsales104couch80patient39crystal22+6Sort byMost relevantNewestHighestLowestChris Roth17 reviews·3 photos3 minutes agoNEWGot the furniture for our new house today. It looks great.That being said, their delivery people absolutely destroyed our house. It was ... MorePhoto 1 in review by Chris Roth Photo 2 in review by Chris Roth Photo 3 in review by Chris Roth 1Taylor West4 reviews·5 photos11 months agoOur Ashley Furniture experience was pleasantly surprising! The store had an abundance of inventory as well as helpful information about any potential wait times, furniture configurations, prices, colors, etc. Prices were significantly lower ... MorePhoto 1 in review by Taylor West 5Ashley (Owner)11 months agoHi Taylor! Thank you so much for this five-star rating and review. We are so pleased to hear about your experience working with Steve in Bloomington to find that perfect sectional. Don't forget to take photos of your new sectional and tag us on Facebook and Instagram. We hope you will come see us again soon for all of your furniture and mattress needs. Thanks for being a part of the Ashley fam!Loring Brister472 reviews·1899 photos9 months agoNice place nice furniture friendly employees got a great deal on a bed and Frame just ask for Paris will take care of you with all the needs Like betting fantastic deals on couches sectionals Just ask for what kind of deal's Paris can get ... MorePhoto 1 in review by Loring Brister Photo 2 in review by Loring Brister Photo 3 in review by Loring Brister Photo 4 in review by Loring Brister +35Ashley (Owner)9 months agoHi Loring! Thank you so much for leaving us this great five-star rating and review. We are so happy to hear that you enjoyed your experience with us at our Bloomington location. Come see us again soon!Melissa Kozlowski3 reviews6 months agoParis helped me find the couch of my dreams! She was professional, knowledgeable, and knew exactly how to find the perfect couch for my room measurements. I felt like I received all the information I needed to make a solid purchase. In ... More1Ashley (Owner)6 months agoMelissa, we are so happy to hear you had a great experience working with Paris. At Ashley, we pride ourselves on making the process as easy and helpful as possible. Thank you for shopping with us!Chris Roth17 reviews·3 photos3 minutes agoNEWGot the furniture for our new house today. It looks great.That being said, their delivery people absolutely destroyed our house. It was raining and they did not cover the furniture. They also did not wear shoe coverings and tracked water into the house. Added bonus one of their asses was hanging out the entire time.Broke a dry wall corner. Put a deep gouge into the same wall. Hit both sides of the same door frame chipping out wood and leaving deep scars. They had to carry the furniture about 10 ft. I can't imagine what would have happened if it was a difficult delivery.They literally did not care at all. Seemed to be in a hurry for no reason. And destroyed an entire wall. They had to carry things about 20ft to our living room so it's was not a difficult delivery.Sales staff were great, but I would 100% not buy furniture here again due to the damage to our new home. Now begins what I am sure will be a lengthy claims process with sub par outcome.Everything we ordered from furniture row was delivered amazing by respectable people. If I had to do things again I would have bought everything there and not tried to save money with Ashley.It's now been 2 weeks and no repairs have been made.
The sales person Dave that helped me was very quick with his responses about the prices and how I would be able to get them and also was good at. Showing me around the store for the best deal to match my money and the size couch that I need he did a very exceptional job
Benjamin at Ashley was very helpful and kind. He Joke right along with my Husband and me as we shop. I didn't feel like a dollar sign I felt like a friend. They need more associates like Benjamin. Thank you for that great experience 🥰
Stevie at Ashley Furniture was a great help finding the exact piece of furniture we wanted. Very helpful and friendly!
David helped my parents with three recent orders as they relocated to senior living and needed updated furniture in a timely manner. He was tremendous!!!! Highly, highly recommend!!!!
Worked with Todd and it was a great experience. Very personable and easy to work with.
Ashley had what we were looking for in both price and comfort. Stevie helped us and was absolutely amazing. Very friendly and helpful.
Crystal was awesome. She answered every question I had and went above and beyond to assist me. Great customer service.
Good customer service, very helpful and very patient great employee
Stevie was wonderful, enjoyed doing business with him! We will definitely be back!
Stevie was very knowledgable, helpful and professional. We will definitely be back in the future.
David was knowledgeable of the products. Very helpful and accommodating.
Paris did an amazing job!!!!! Ty for all your help!
Paris did an excellent job assisting us with her knowledge with mattresses! Appreciated all your help!!
Stevie was knowledgeable, professional and polite. I was there to buy a bed and a mattress, he immediately understood my requirements and showed me the bed that I was looking for and gave me sometime to think (which I very much appreciate). While selecting the mattress he was very patient and explained everything. He made my purchases worth coming back.
Stevie was very friendly and helpful in finding the perfect chair and ottoman for my mom. He knew a lot about the products in the store and answered any other questions my mom had regarding specific products or company policies.
My wife and I into look for a couch at Ashley furniture in Bloomington. We were met at the door by Todd, he asked if we were looking for something special we said no we were just looking. He told us if you need anything just ask and he would be happy to help. We went on our own looking around the store. We found one we liked, Todd came over and asked if we were in the military, or first responders? I told Todd that I was retired from IDOC after 30 years of employment. Todd told me that that was good enough and told us that we could get a 15% off the couch, we decided to buy it and took the 6 months same as cash, placed a down payment on the couch and left the store. We were pleased on the the professionalism of Todd and assisted us to purchase our new couch. Can’t wait to see it in our home, hopefully we won’t have to wait to long before we receive it due to supply shortages and of course Covid. Thanks again Todd Don and Donna Niles
Stevie was the best! He helped us find exactly what we were looking for and was patient in our search! He is a 5 star team member for Ashley Furniture!
Paris was very helpful in finding the right recliner for me , price was right thank you
We had a very good experience, and associate who helped us, Stevie, was very kind.
Place is clean and organized. Huge selection of furniture. Prices are on the high side. Most of the staff is very friendly.
Great service! Very attentive and helped us pick out a nice bed.
David was very knowledgeable and helpful in finding the perfect furniture set that fit our needs without being pushy about making a purchase. 10/10 recommend.
Nice, friendly staff!
Todd was amazing! He listened; he was patient with us and ensured that he shared with us the options available based on our specific preferences. He’s an all round awesome human!
Furniture buying can’t get easier or more pleasant!
Stevie was an amazing salesman!!
I had a wonderful experience making a purchase at Ashley today because of Todd. He went above and beyond to help make this a positive buying experience. That’s extremely important because I experienced discrimination at a previous 3rd party store on Market st. If you’re looking for new high quality furniture at affordable prices, and they price match, go to the Ashley store on Empire st in Bloomington and ask for Todd.
Crystal is great! Thank you.
Stevie was kind, patient, and very knowledgeable. Hopefully all the employees handle themselves the way he does!! He is a true asset to the company.
I am so glad Stevie helped us with our new couches!!! Great customer service!
Todd was an amazing Representative of the E. Empire Ashley Store in Bloomington, IL. He was very polite, friendly, charismatic, helpful, & provided impressive service. We will share our experience and recommend Ashley to others because of it, as well as return for future business.
I had a great experience at Ashley’s furniture. We got to see all of our options and the salesperson (Benjamin) was very patient with us.. as we were very indecisive at first. We are happy with our purchase and will continue to shop at Ashley’s furniture in Bloomington.
Great place with helpful and friendly people who go above and beyond to make sure everything is perfect.
Paris; our sales associate was very helpful and made shopping there very easy
Zach customer service was amazing.. He was very tentative to our needs and wants.. He went over in great detail about what he was showing us in recliner chairs… He definitely deserves a raise and praises.
Paris was extremely knowledgeable and helpful. Super friendly!
Paris was great to work with. Knowledgeable, pleasant, and attentive to our needs. Good customer service.
I always enjoy shopping in-store vs. online. Ashley Bloomington is a great place to shop for your furniture. They have a lot of choices and a great staff. We were helped by Crystal last week to buy the couch. She was fun and came with a lot of patience. She helped us during both visits and helped match the online price, and made the sale seamless. Thank you, Crystal!! It is a shame to lose local shops. People should visit and encourage local business!!
Crystal was great to work with! She didn’t apply pressure and agreed with what was best for me!
Paris made my furniture shopping simple and a great deal of pleasant. She quickly understood what I liked and didn't like and helped me find furniture I love. I can't wait to receive it. Thank you Paris for your patience, helpfulness and making furniture shopping quite a lot of fun that day. Excellent customer service!!! I'll be back for the next room!
Crystal Forlano was very professional and helpful and I will be back again.
I went to Ashley furniture and Paris assisted me. Paris provided the best customer service I have ever received anywhere! She goes above and beyond to provide just what you want, is professional, cordial and excellent with design. Paris is a real asset to the store. I will certainly ask for her again!
Stevie was extremely helpful from the moment I stepped in the door. It was the last hour of the night before closing and the level of customer service wasn’t impacted by that fact at all. Stevie multi-tasked between multiple customers to wrap up their sales or answer all questions so efficiently. I was truly impressed and grateful that that process was done with such ease. Thank you to Lori, as well, who finished up the purchase with such kindness.
David from Ashley's furniture I'm Bloomington IL was excellent, friendly and so very helpful!
Crystal F. made by experience great. She was very knowledgeable about the product, checked the inventory and set me up with what I needed, with the first spot available. I will definitely return and would recommend paying her a visit!
Crystal was very helpful in my quest to find the perfect sofa…nice selection and great sales going on over President’s weekend.
Our sales person Stevie was great!! We had been to 3 furniture stores and couldn’t find a sectional we liked. Told Stevie what we wanted and he showed us just what we have been looking for
Paris is great to work with!!! She was helping us look exactly what we wanted in our price range!!! I definitely recommend her!!!!!
David was great to work with! Look him up if you're furniture shopping!!
Perfect experience!
This was my first time buying furniture and Paris was extremely helpful! 10/10 experience
Todd was really great and attentive with my needs on budget and even provided different suggestions . He even provided updates through out the entire process. Todd was friendly and personable. Not pushy and he made my experience great . I will be back !!
Paris was wonderful and helped me find the perfect recliner for my husband. I highly recommend Ashley Furniture in Bloomington.
Great shopping experience with Todd. He was very helpful and not pushy or trying to upsale me.
David was helpful in assisting me find the patio furniture that would fit my budget.
I had a great experience iwas greeted at door by the niceisest sales manager her name was prais she helped me find everything I needed and saved me some money and for that thank you so much highly recommended
Crystal very helpful and knowledgeable.
Cam was Great!!
Update: during the time I was waiting for my bed, I found I was given misinformation. Happy with bed, not happy with all the things that I was told that were incorrect. I called the store to get info on adjustable base bed. I spoke with Todd and he was friendly, knowledgeable and very helpful. I went to the store a few days later, met with Todd and selected the perfect bed for a very old senior. Very happy with entire process.
Stevie was great. He took time to find out what we wanted and showed us lots of options. He answered our questions and didn’t pressure us.
Crystal did a great job helping me purchase 2 new mattresses. I appreciate the time she spent insuring I got the correct pricing.
Stevie was knowledgeable, friendly, and easy to work with…great experience!
Cam did a wonderful job helping to find the perfect couch to fit both size and style of living room
Stevie showed us exactly what we were looking for and was super helpful
Stevie was very nice and helpful. He remembered me from when I was in the store more than a month ago, and he looked up the information I needed to ensure I got the couch I wanted. Very good at what he does. Would recommend.
Paris did a wonderful job listening to me and helping me narrow down my choices and choose just the right pieces for my home.
I relocated to the area and went to Ashley to furnish my new home. The whole team was very warm and welcoming from the first day I went in. Paris, in particular, has gone above and beyond what I could have ever expected. She helped me design my space with pieces that fit properly, as well as compliment each other throughout the house. She made a visual layout of my floorplan so that I could see how everything would fit in my home. A 5 star review does not do her justice. She has been amazing.
No problems finding our sofa set here. Knowledgeable and friendly staff.
I had a great & seamless experience With Stevie & Tony while purchasing new recliners. I would recommend Ashley Bloomington.
Jeff was very helpful and gave me options to help get me what I needed.
Outstanding service and knowledge of the furniture. Cam answered every question and was extremely comfortable to work with.
Stevie was amazing to work with! Every informational and helped us to find exactly what we were looking for all while giving us a great price!
Ease of looking around the store,David was an excellent salesperson!
Stevie and Crystal were fantastic. Both were very helpful and patient. They made sure we didn't feel pressured, and made us feel very welcome and comfortable. We made three separate visits before finally buying a beautiful living room group. Crystal was off the final day when we made our purchase, and Stevie stepped up and treated us like old friends. They are beautiful people, making Ashley Furniture proud. We will surely purchase more furniture at Ashley in the future, and hopefully Crystal and/or Stevie will still be there.
We ended up buying two living room sets because of the deals that were going on yesterday, and the help of a lady name Krystal. She was amazing to work with, and highly recommend going in there to ask for her.
I experienced remarkable customer service. My expectations were highly exceeded.
Shout-out to Stevie for the great customer service and willingness to help.
David was really helpful with our furniture purchases. He gave good advise and was patient.
Came in looking for a new bed for parents and Ben was very helpful from beginning to end. If I came back again I would definitely ask for him
Awesome Service! Cam was very informative and let us know all our options! He even helped us get a discount on the couch we wanted! Definitely recommend this place for its awesome service and products.
Crystal was amazing help picking out the perfect furniture to fit our house!
Benjamin was very helpful and knowledgeable with helping us find the right mattress!! Thank you! Would recommend Ashley's in Bloomington, il to anyone!
Stevie was nice and helpful. He really knows the product and procedures of the purchase. He allowed us to wander around alone and was there to always help us to answer our questions. Very pleasant.
They did a great job both Tony and David. They were both very helpful in helping us find what we wanted and went out of their way to make our experience great. Tony was still in training but did a very good job as he was the first to come up to me in the store. David did a good job explaining and getting us a great deal!
We had a great experience working with David. He was very knowledgeable and helpful at answering all of our questions.
Paris was very helpful, friendly and took extra time to find just what we wanted. I would definitely ask for her if you are visiting the Bloomington, IL Ashley Furniture store!!
Bought a great chair on clearance for our nonprofit counseling center. Crystal and her associates were able to use our state tax letter and helped load the chair into my car.
So helpful! I needed replacement parts (by no fault of theirs!!!) for a product they sell - and the representative I talked to was amazing! She helped to identify all the parts I needed for the product quickly and help me get them ordered and sent directly to my house!! I will be coming back for more quality purchases with top notch service!
Amazing experience. The employee that helped me was Cam and he offered incredible customer service. Their furniture can be pricey but the quality of their products are on point. 🙏🏾🔥
Stevie was very courteous, professional, and efficient.
Was looking to furnish my new residence and felt very overwhelmed. Upon entering the Bloomington, Illinois Ashey furniture store I was immediately approached by Stevie asking if i needed assistance. Without hesitation, Stevie began searching for items this particular Ashley store had for immediate purchase and what items I would have to order and wait for. I was not rushed or ignored. I felt like I was being helped by a man who genuinely wanted to help. Thank you Stevie. -Jeremy
I had a pleasant experience at Ashley. Jeff, the customer rep was friendly and went out his way to answered all my questions.
Stevie was super helpful!
Stevie was very knowledgeable and helpful. Made my shopping experience very pleasant
Paris was very friendly and helpful. She made our experience of buying a new couch very easy and stress free.
Stevie was phenomenal! Great experience all around!!
I worked with a rep named Cam who clearly understood what I wanted and showed me all relevant options. I never felt pressured to make my purchase and came back another day after making a purchase decision. Cam did a great job working with his manager to make a sale offer that was right for me and explaining everything that I needed to know and expect about the payment, delivery and warranty support processes.
Todd was very helpful and knowledge for what my wife and I needed. Helped out big time. Appreciate everything
We had a great experience with buying a mattress at Ashley Furniture. The sales associate, Paris was friendly and very knowledgeable about the products. She was not overly pushy about selling and did not pressure us to make a decision right away. The selection of products was excellent. Paris showed us all of our options, not just the most expensive beds and worked with us to find the right mattress.
David was very helpful and a pleasure to work with!
Crystal &Todd are the bomb when it comes to Ashley furniture go and get something new for the new year. I did!
Went it today and was greeted by cam, and received great care. He was very patient as I had a list of qualifications that needed to be met for my new furnishings. I prefer to be the lead in my shopping experience without too much pressure and he read that perfectly. Allowing me space to look and navigate my own wants and needs along with my husbands. While also checking in frequently and answering any questions on different style options/colors not on the sales for. He had great knowledge of the items on the sales floor, along with financing options and warranties and explained them excellently. 10/10
Jeff was extremely helpful, very informative and super friendly!!
The best customer service from Crystal Forlano, we appreciated every second spent in the store
Went to look for a dining room table at the Bloomington Ashley location on a Sunday. Was greeted at the door by Crystal. She gave us an idea of where to find the dining room tables, but then allowed us space to look around. She was close by when we had questions. We ended up going home to check the space to see if the table would fit. Crystal followed up with us as promised and let us know of an upcoming sale. Our table arrives in a week!
Ben was great!
Todd was amazing to work with to find the perfect sectional for our family. He was attentive to every question we had, friendly, & made the whole process a breeze! We will be back for all our future furniture needs!
Went in not sure what I was looking for but Paris was so friendly and helpful! She showed me different options and gave input for my situation. Grateful to have worked with her and can’t wait to see my new sofa in my apartment!
Fantastic experience at Ashley Furniture. Our salesman, Paris, was outstanding. She took the time to listen, made great recommendations, and most importantly found what we were looking for at a great price. No pressure….. just a great person that cared about her customer. If you stop by Ashley Furniture in Bloomington, Illinois, do your self a favor and ask for Paris. We will be doing the same when we make another furniture purchase in the future!
Dave did a great job directing me to what I was looking for.
Super friendly and asked good questions to help guide us to a good decision.
Ben was very patient with our needs and explained alot of details. Took the time to follow up and make sure all of our needs were meet! Your next trip to Ashley definitely ask for Ben by name!
Wonderful service and a great experience
We initially went in to just “look” but ended up with new furniture! Ben was wonderful to work with. He answered all of our questions and helped with suggestions. He’s knowledgeable, personable, and professional. I would highly recommend working with Ben at Ashley.
Loved that there were several options to choose from within our price range. Stev’e was professional and extremely pleasant to work with . He was a great guide in finding what fit best for what we were looking for . Ashley Furniture in Bloomington will definitely be our go to for our next purchase.
Great experience, Daniel made the whole process super easy & now we’re heading out with exactly what we needed
Great service
Friendly and helpful
Second purchase with Stevie. Made the experience simple and was not pushy. I will definitely comeback to buy more furniture soon.
Paris was really helpful. I needed a bed, sofa, and stools, and Paris figured out what works for me.
Helpful with answering questions and giving us time to talk in private. Very relatable and gave honest opinions and input.
Very helpful
Stevie at Ashley’s Furniture is the best. Helped us pick out the best couch for our show room. Went above and beyond to meet our needs. If you ever need help finding good furniture for a good deal…. Stevie’s the man
Crystal went above and beyond to help us! We love shopping local.
Excellent service very kind gentleman very easy to deal with!!! Thank you
Low pressure, easy shopping experience. Crystal was lovely to work with, and I'm sure we'll be back!
Great service! Stevie was wonderful to work with, we definitely will be back.
Dave was super helpful and patient. He got us the best deal possible and helped us get our items in 1 day! Highly recommend!
I walked in not knowing what to expect until I met Stevie. The encounter with Stevie was quite pleasant and very professional. I enjoy my visit at Ashley furniture mainly because Stevie was quite polite and very courteous. He made my purchase worth coming back to shop again. Thank you very much I had a wonderful time.
Paris was well informed about products and would show great patience as she discretely wandered off so my husband and.I could have private discussions. Great experience!
Great quality product and amazing selection. Todd was great to work with. He was helpful, informative and very professional.
Salesman "Cam" was very nice and helpful in our purchase of their lift recliners. Answered all of our questions and explained everything in detail. Would highly recommend him to anyone shopping at the Ashley store in Bloomington, Il.
Very knowledgeable & helpful! Best experience - Ferrara
Ben was very helpful and let us take our time and make decisions on our own. We bought an L shaped desk and cabinet/TV stand for our home office. He made the process easy.
Stevie was very helpful and knowledgeable on the pieces we had questions on. He made the process smooth. He answered all our questions about buying and never pressured us into deciding on something we didn’t want or need. Would recommend buying from Ashley again.
David was very helpful with the process and was a joy to buy from!
Crystal helped to find the right items and finish my shopping quickly
David, my salesman, approached shortly after I walked in and was helpful til the minute I left. He gave great recommendations and suggestions based on my room size and budget. He was patient as I checked out every piece of furniture he suggested until I found the right sofa. Definitely recommend!!
I worked with Cam today for my purchase, and he was wonderful! Very knowledgeable and friendly. It was a great experience!
David was extremely helpful with the purchase of our furniture. He was very knowledgeable, kind, and efficient. My only complaint is that the beautiful furniture will take 2 months to arrive.
Stevie was a joy to work with. Professional, courteous,and engaging.
David was wonderful. He was full of knowledge and went above and beyond for us. Highly recommend him as your sales associate.
Stevie provided excellent advise and service. THANKS!!!
Great service, great selection, no pressure. David was wonderful.
Great experience purchasing furniture! The salesman was extremely professional and helpful!
David is great to work with. He knows instinctively when to be there to help and when to give the customer space.
Stevie was Very friendly and informative, he gave us the best deal on the sofas by honoring the online price. An overall pleasant experience. God bless you
Yeah my salesman was Steven great guy right down to earth very patient very respectful yeah great just five stars 10 stars that they had it God bless you guys thank
Stevie was excellent to work with! He was very accommodating and able to answer all of my questions.
Todd was helpful in helping me find a desk in store that I saw online and helping me find the best price.
Was given the wrong mattress from what was picked out in store when ordered. When trying to exchange the mattress, was told we would be charged a fee and a refund wasn't an option when the mattress manufacturer offers both of those things. Skip the middle man and just order your mattress online the first time because if you have any issues you'll have to do that anyways. Edit/update: Was told incorrectly by an Ashely associate that I could go through the mattress manufacturer to exchange my mattress. This is not true. Officially stuck with the wrong mattress or paying a $300+ fee to exchange it with Ashely. My family has spent almost $8500 here in the last year. Never again. Go anywhere else.
David S. Was very helpful and courteous. Even though the store was busy he took his time to explain to us various options and answer all our questions. He also got us an extra discount we were unaware of. Appreciate the help David!
Dave did a great job helping us. We were buying our first couch and Dave did a great job answering our questions and explaining everything to us. We are glad we bought our first couch with them!
We came in looking for recliners. Dave let us know the section of the store that had recliners. He let us look at them by ourselves and came by periodically to see if we had any questions. We ended up getting two recliners and picked them up the next morning. Dave was very helpful and explained all of the process for us. Thanks Dave!
David was very friendly and was very helpful and definitely not pushy.
Todd rocks! Thank you for your great help today....
Crystal was very nice and gave me lots of options while I was shopping for a new mattress. Got a great deal as well!
The manager and salespeople helped us solve a major problem. We needed a power lift recliner immediately for a medical situation. They made the sale easy, and assisted us in getting it out of the store in under an hour. Amazing service, great prices, and and caring staff. We can’t thank them enough!
Dave was helpful and knowledgeable. He helped me find exactly what I was looking for. Thank you, Dave!!
David was very professional and knowledgeable in my search for furniture. Thank you
Crystal was so informative and we loved that she gave us our time to look around. She made sure that we were comfortable while shopping too!
Crystal was very helpful in showing us around and answering all the questions. She was very patient throughout, often running around the shop and stretching beyond normal work hours to make things happen. I absolutely recommend for a nice shopping experience.
David was excellent to work with. Very knowledgeable, took time to compare furniture options, and was flexible when working with our hectic schedule. Thanks again.
Dave was very helpful,knowledgeable and made sure I got the most bang for my buck! Very professional experience. I will be back to make future purchases from him.
Great experience once again at Ashley!
We had a great experience with David helping us find a sectional. We were in between two and he narrowed down prices, taxes and protection included. He was still able to get our price lowered a bit once we narrowed one down. Highly recommend using David!
Great selection of Mattresses.
Crystal was great to work with. She greeted us when we came in the store, pointed us in the direction of what we were looking for, then let us just browse a bit. Once we had looked a bit she was back to answer any questions and help us with our purchase. It was very nice to have someone to help us, but not hover over us. I would shop there again because of our experience with Crystal.
Had a great experience shopping at Ashley furniture. Todd was a very good salesman too !
Perfect. Completely satisfied with service. Thanks.
Todd and Stevie took great care of us!
Stevie
Paris is an awesome and knowledgeable sales expert. Got our dream living room. Next year plan on going back for our dream dining room!
Worked with Stevie and had a wonderful experience! Looking forward to my new furniture!
Stevie was wonderful. He was patient as we browsed the store and very helpful. Stevie took great care of us!
Stevie Hines did great! Was not pushy. Gave us time to deduce what we wanted and checked in several times. Was knowledgeable of the products.
Stevie was very knowledgeable about their mattress selection. He walked us through the whole process without the typical pressure of a salesman. He was patient and explained everything from beginning to end. We recommend Ashley for your furniture needs.
My wife and I came in looking for a TV stand for our new 65” TV. Todd was very helpful and helped us find multiple options. Found the right one and bought the floor model. Todd got me the senior citizen discount which was helpful. He also told us about an upcoming sale on a bedroom set we were interested in and suggested we come back then.
Ben Hartman is very helpful. He greeted us & gave us time to browse the store. We were able to pick pieces of furniture that fit our style & needs. Ben was very accommodating & was finding solutions to all our questions for style choices. Highly recommend Ben & the rest of the Ashley team for selections for your home. Thanks again!
Extremely helpful. Very nice answered all our questions. Kept us in our budget. No hard selling. Polite. Efficient. For us in and out. Overall a great experience. Thank you
Would 100% go ANYWHERE ELSE. Such a hassle to buy anything. Would go to Martins over anywhere!! You can buy anything off their floor with no stipulations.
David was really friendly helped me out right as I walked in, wasn’t to forward he let me walk around take a look when I found what I wanted he made sure to comment that buying just a headboard isn’t really stable so I ended up purchasing the frame and a headboard which was totally fine because I understood I just did not know while buying a headboard. If I ever need anything else I’ll definitely be coming back!
We are Extremely disappointed! We’ve been sitting on lawn chairs in our new home, waiting for our furniture. When I finally couldn’t stand it anymore, I called the store. Was told by Brittany, at the Bloomington Illinois store (not sure what role she fulfills) that it could take up to 24 weeks. When I complained, vehemently, she told me that I had no right to complain, and that it was explained to me, that it could take almost 6 months for my furniture to arrive. This simply is not true. There is no Way that I would purchase furniture with the expectation that would take almost 6 months to arrive. When I said that I just want to cancel the order so that we could go ahead and get it immediately from Costco (at a better price I might add) I was informed that it would cost a 30% restocking fee. It’s amazing that I would have to pay a restocking fee when the furniture that I ordered wasn’t even in stock. I like to do business with companies whose products are made in America. Unfortunately, Ashley doesn’t honor the tradition of good value and good service.
Stevie helped my husband and I purchase a new sectional. He was patient, knowledgeable, and personable. He made the process easy and was filled with options for us! Thanks Stevie!
Not happy delivered new LoveSeat Saturday and sent no screws with love seat. So it is sitting in my living room with no back on for center counsel. Plus the middle counsel compartment is the seams are frayed. See photos
David thank you very much for helping me you did excellent job you were so professional thank you you went out your way and and did your job so well to get me what I needed thank you again and I will be shopping with you again
Stevie was wonderful! He was so thorough, patient and walked with us through the process. It all felt so effortless. I’m so grateful and can’t wait to get our new couch! 💛
I had a great experience with their employee, Stevie; he’s really, really good at his job! He was extremely kind and extremely patient. The store was comfortable and the stock was great! I definitely will come back.
David took very good care of me and was very knowledgeable about the items I purchased!
Good price. Friendly people.
Stevie was so excellent! Really transparent about helping a couple clients, gave us quotes on a couple options, but also gave us space to look and discuss. We'll see him again the next time we need any furniture!
Stevie was amazing!
Stevie at the Bloomington store was awesome! Above and beyond customer service. We told him what we were looking for and he directed us to each of our options and we were in and out. No pressure! Thank you Stevie!
Stevie was a pleasure to work with. Would definitely return for future furniture needs.
We work with Steven and it was very helpful answered all our questions
Paris helped me find the couch of my dreams! She was professional, knowledgeable, and knew exactly how to find the perfect couch for my room measurements. I felt like I received all the information I needed to make a solid purchase. In fact, I liked my experience with Paris so much that she earned my trust and I intend to come back to see her for end tables and a coffee table. Excellent service!
The salesperson,Paris, was very helpful but we weren't able to find what we wanted.
Greedy Financing.
Paris helped us and she was an amazing sales associate. We were looking for a new and extremely comfortable King-sized mattress and she knew every detail about each mattress that we were trying out! Excellent experience and we think she deserves a promotion!! Chris (almost heaven) And Leanne
Paris was awesome and didnt make us feel pressured to purchase anything. She let us take our time and helped us find the perfect sofa!
David is awesome.
It was a wonderful experience getting a furniture at Ashley! Especially their executive Paris was really wonderful answering all of my queries and she was loaded with information haha. She was patient, informative and really really helpful! Great service!
Had an awesome experience with David! He was so helpful, super kind, not pushy, really knowledgeable, just overall great to work with.
Stevie was fantastic!! Really helpful!
Manager called me Friday, August 19, 2022 to discuss a billing matter and she kept interrupting me over the phone, even after I asked her to stop interrupting me and listen. Then she gave me a fake apology and lied about wanting me "back as a customer." When I implied she is a liar, the manager quickly ended the call. Go somewhere else! I recommend Martin's Home Furniture in Bloomington- they were amazing and courteous!
Don't go in as single male, you will NOT get waited on, it was like I had the plague, I looked around for 45 minutes and NO one asked if I needed help, I seriously was a purchaser, not now they are not the only ones in town
Crystal was a great help with the purchase of our mattress and couch! She was upfront about sales and delivery. Thanks Crystal!
Thank you Crystal for leading me to the Purple mattress!
We are happy with our purchase, and we got it delivered today after 2 months of wait time. Would recommend the store to check for stylish good quality furniture. We worked with Steve.he is very helpful.
Crystal was very helpful and she also help me understand the instructions regarding my purchase.
I worked with Stevie Great personality super professional and very patient. I got everything I wanted.
Stevie Hines at Ashley furniture was amazing helping us get out couch!! Thank you Stevie
Crystal Went above and beyond and was very fun to speak with
Stevie was extremely helpful! Highly recommend!!
Wanted to get in and out quickly and mostly accomplished that.
Todd Was very helpful and listened to all our questions and answered accordingly. Took the time to save us money and show us options. Will return again
Crystal was AMAZING! Helped us find a nice price on a new couch, plus she was so very respectful of my partners pronouns! Thank you for being an incredible ally, Crystal!!!
Crystal was AMAZING!!!!!!!
Stevie was an awesome help!
Excellent and attentive service from David!
Stevie was engaging, polite, and listened to our needs. He helped us make the best decision for our space and style.
We recently purchased a bedroom set and other bedroom furniture. Dealing with Ashley Store in Bloomington Ill, has been great! They have gone all out in working with us. Thanks so much Crystal 😊
Stevie was an amazing salesman and super friendly and helpful for our visit! Definitely recommend for your furniture needs!
I had an excellent purchasing experience at Ashley furniture today. Crystal was so knowledgeable and helpful. Thank you Crystal!
Crystal was so friendly and helpful! We got a GREAT deal!!!!! Go see her!
Paris is outstanding. Check her out. Very helpful.
Amazing service! Definitely coming back
Dave provided Excellent service ! Definitely recommend working with him. Very informative
Visited the store last month to shop for a new sectional. We shortlisted a few but we were told that the delivery time will be 10 weeks as they do not have any of those in inventory. I then searched for those models online and found most of them on JCPenney and with at least $500 less than what was posted as a deal price at the store. I ordered one from there and it was delivered free of cost within 2 weeks directly from Ashley's. Didn't have a great experience at store not because of the inventory issue but no one there even cared to attend to us.
We have bought numerous items from Ashley over the years and have been very pleased with the quality and endurance of the furniture. We recently purchased a bedroom set and living room furniture. Crystal helped us and I would highly recommend asking for her whenever you are shopping for items for your home. She was so helpful and answered our many questions. She was very pleasant and not pushy. We had shopped around at some other furniture locations but we keep coming back to Ashley!
David Stewart was very helpful and made it a quick and painless experience.
Dave was extremely helpful and friendly, luckily had what we were looking for in stock- we were in and out in 15 mins. Would come back again for other furniture shopping!
Ben is very nice and respectful and very informative.
David helped us out
Crystal gelped us with getting our sectional! Made the experience super easy!!
Crystal helped us get set up with a rocker recliner in anticipation for our baby coming this October! Thank you Crystal!
Crystal was very helpful and knowledgeable
David Stewart was so helpful while buying my first couch! He was knowledgeable and kind and made the experience a great one! I would highly recommend him for any of your furniture needs! :)
David did a great job helping us find our new furniture for our forever home. Growing in faith and building lasting memories with Ashley Furniture!
Great customer service from Crystal!
David Stewart did a great job. He has excellent customer service skills very patient and not pushy. We are happy with our couch and ottoman.
David provided excellent service for us. We needed a sofa and he helped us get what we needed.
We love shopping at Ashley furniture - it is our go-to when we need something new for the home. Crystal was great today with finding something for our sunroom. The employees have been really kind and helpful everytime we come in, and we've always found just what we're looking for. Over the years the furniture has held up well, too.
Crystal was knowledgeable and patient. She also compared different items to make sure we are getting the best price. I always receive GREAT customer service at this location. Highly recommend. ~ The Johnson’s
Crystal was very helpful at the Ashley store in Bloomington! She was kind and make the buying process very easy for me! Thanks!
We walked in knowing an idea of what we wanted but Steve was there to help us pick out the right sectional and made sure we knew all our options.
Nice place nice furniture friendly employees got a great deal on a bed and Frame just ask for Paris will take care of you with all the needs Like betting fantastic deals on couches sectionals Just ask for what kind of deal's Paris can get you from Ashley's home store don't forget to ask about delivery times if you get a one of a life time deal it's worth the patience
Dave from the Ashley Store in Bloomington was great.He showed me all around the store. He even measured different pieces for me to see if they would fit in my space. I would recommend this store and salesman Dave. Thanks again Dave for the exceptional service. I will be back.
Crystal Forlano was fast and friendly.
Crystal was awesome! Looking forward to getting my new desk!
Beautiful furniture but pricey.
Absolutely amazing Paris & Brittany thank you for awesome service..
Paris at the Bloomington Store was excellent! Even with the long wait times on many pieces, she knew her inventory and worked with us to find something we could get soon! Her cheerful personality made buying from her seem effortless! Thanks!
Brian was really knowledgeable and understanding. He walked us through our options for a new mattress and explained the benefits of each type. No pressure, just great customer service. Definitely will buy from Ashley again.
Crystal was awesome, so helpful with all our concerns. Glad to be back and buy with her assistance
Great customer service - super helpful but not overly pushy. Great product for lower price point than most. Paris was super helpful and remembered me from visit to visit!
Very helpful, patient and happy people with a smile on her face. Explained every step and every dollar amount clearly.
Stevie is the BEST! Thank u for everything!!
Our experience purchasing a new mattress was excellent! We recommend Crystal at the location in Bloomington, she was a great help!!
Crystal was the most wonderful salesperson I have ever had! I wanted to buy the whole store because of her! Great store with a great environment!
We walked into the Bloomington, IL Ashley Store and we’re immediately greeted by a friendly and smiling Stevie. He took great care of us and helped to make our order go very smoothly. Stevie made the experience wonderful! Way to go Ashley hiring such a nice and honest salesperson!!
Crystal helped me find the floor lamp in store that I found online
Crystal F was so great to work with! She assisted me on the phone and then remembered me a week later when I got to the store. I’m always happy with my purchases at Ashley’s!
Stevie was amazing in helping me find furniture for my first apartment! If I could give 6 stars I would!
Crystal was awesome!
Crystal is excellent.
Great service by Todd - he was very friendly and did all to meet my needs. So excited to not have to wait to get my new recliner!
Nice furniture store with various styles and tastes to please everyone. From beds for adults, to beds for kids, living room furniture from different styles and sizes of couches, recliners, end tables and coffee tables. Also varying styles of dining room furniture. Helpful staff there to greet you as you enter. Conveniently located just off Empire.
Just bought my first mattress ever, and David was super helpful! I came in not really knowing what I’m looking for, and he helped me find the perfect fit for me (and he was really cool)!
Large selection of quality furniture. Ask for Paris and you'll find what's right for you. Wonderful saleswoman.
Our Ashley Furniture experience was pleasantly surprising! The store had an abundance of inventory as well as helpful information about any potential wait times, furniture configurations, prices, colors, etc. Prices were significantly lower than surrounding furniture stores in general. Ashley also offers a 22% State Farm Employee Discount to potentially save you even more money! Every member of the staff that we came into contact with was polite and willing to help. We worked with Steve throughout the process of purchasing our sectional and he was knowledgeable, respectful, and had a wealth of knowledge. We bought the sectional thinking it would take 3-6 months to come in(common anywhere you go right now), but it only took two weeks! Delivery was fast, easy, and they arrived within the time frame provided beforehand. They also removed my old couch. I would recommend Ashley Furniture to anyone in the market based on my pleasant experience!
Walked in and was welcomed by David Stewart and his attitude and knowhow helped significantly with our purchase. He was very calm and laid back with giving us space as needed, which is a big point for me when looking for something new. Guy was great and ended up helping us get not just a coffee table, but made me comfortable enough to also spur of the moment but a new sectional couch as well 😂😂 highly recommend this place, if not for the personality David brought with to his job. Thanks, Ashley Furniture!
David was an exceptional customer service professional, he made the purchase of our new sofa simple, quick, and easy. I would highly recommend him, as we will be giving him our future business.
David did an awesome job and made the sale !!
I always find nice reasonable furniture here
Great experience picking out a sectional today in the Bloomington store! David was very friendly and helpful!!!
Brittany was awesome! She took her time with us even though she was busy with the store remodel. She also saved us a bunch on what we wanted.
Dave, was wonderful very helpful & sincere would recommend Ashley to anyone.
Great experience! Paris was terrific help, very knowledgeable and wonderful to work with!
Assistant Mgr Stevie helped us find the perfect couch within our price range. His exceptional customer service, friendliness, courtesy and helpfulness made our experience wonderful!
Paris was an outstanding representative for your company. Polite, professional and very easy to deal with.
David is great!! We got what we wanted at a price we liked. Wait time is less than 3 months. Everyone is happy!!
Stevie was a great help! So personable!! I will be back to this store. They were all so nice.
Paris made a “no time to shop” experience painless and productive. She listened and was able to find in stock chairs that were exactly what we hoped for. The chair is firm and high enough for my mom and still a cool mid century style. Comfortable and easy!
Paris is amazing! We had picked out one sofa and the measurements didn't work so she worked with us until we found one that would work. Great example of customer service and that was after going to 4 other furniture stores.
Do not purchase furniture from Ashley furniture!! There products are terrible. Couch falling apart only 3 years of ownership. Bed frame broke 2 days after ownership. They do not honor warranties and punish you if you use it. Do not do it. Go to Sherman’s or somewhere else more credible.
Everyone was very friendly and helpful in selecting my livingroom furniture, as well as setting up financing the worked for my budget. Great experience!
Paris is a outstanding sales woman. She greeted me at the door and wasted no time assisting me with my needs. I'm very happy with my purchase! Thank you!!!!
Appropriately informed about delivery, on time and very efficient. Thanks
Everything was great until my furniture almost instantly started tearing ect. With COVID it was impossible to do anything about it, I called not that the restrictions have been lifted, come to find out the Bloomington location lied to be to get me to purchase protection plans for my items, if I choose to get them fixed I will go months with no furniture. This is my last purchased with Ashley's the quality of their items are garbage and their customer service is even worse. Would not recommend! Save yourself the head ache!
The staff is condescending and aggressive. At best, they can only promise furniture at least several weeks to months away from when I'd have to pay. Most of the items on the floor had analogs that could be found online at mass retailers for at least half the price. The only use this shop has is to look at furniture to learn your preferences, and then buy it from whatever chain sells it at the cheapest rate.
They sent me the furniture in the wrong color. I was about to give birth and we didn’t have another couch so we couldn’t wait another 8 weeks for the right furniture. The store said they’d be able to give me an in store discount. I could literally find the furniture $500 cheaper on a different website even with the discount Ashley “applied”. It’s quite ridiculous that you can pay $1800 for furniture for them to mess up your order and not do something to fix it.
My husband and I recently purchased some chairs from Ashley HomeStore. There was a miscommunication with the order and we ended up only getting half of what we thought we paid for. Tim at Ashley HomeStore worked with us to resolve the matter quickly and easily. Thank you Tim and Ashley HomeStore!
What a marvelous experience! After waiting 9 months for a chair from another local company (with no hope of it ever being delivered), I went to Ashley Furniture. This chair was badly needed to bring a man who is ill into his family’s living space, so the wait was particularly difficult. Paris at Ashley Furniture was delightful to work with! Manager Tim helped with a sale price. Admin Olivia helped with the tax exempt status. I highly recommend this store, and prices were great!
I order a patio set in July of 2020. Was told that there was 1 in the warehouse and should be ready for delivering 2 weeks. Waited my two weeks called and was told that it was still in the warehouse. Waited another two weeks called again and was told that it was sold to someone else. I received my patio set in May 2021. When I received my furniture it was damaged and I did not get the umbrella that I ordered. I’ve been talking to the store manager Tim. He said he would make this good. After about another month I called again and still no results. I have not heard from them since. Do not go to this store. Very disappointed.
Worked with three different associates and excellent service
I recently made a furniture purchase with Ashley. My Salesman Alex ahowed me all the options they have available that would work for me. Once I found the sofa I wanted, Alex streamlined my purchase making it a very easy and relaxing time. Can't wait to see my new sofa in my living room soon ! Good Job Alex !
I purchased a bed in February 2021 and it arrived with no legs or corner braces. I called immediately and was told the warehouse would send legs - unfortunately weeks later we received ONE leg and ONE brace. Six months later customer service finally admitted they can't get the missing legs and braces shipped. I'm now waiting on the possibility of a refund but suddenly the customer service folks who responded within seconds are ghosting me so I am not hopeful. Just don't order from them. It's cheap garbage from overseas and they don't stand by their product at all. Save your money. Run away.
Very difficult to get a call back when I leave messages which led me to go have to make additional purchased at another company
Would give negative stars if I could. We were told that our couch could take up to 14 weeks after purchase, and this was March 30. We are still waiting for our couch and it is not currently scheduled to be delivered until early September. When asked about a discount on our purchase, they gave us 20% off our NEXT PURCHASE. It's an embarrassment that is all they could do, as we will continue to sit on the floor in our apartment for the next few months.
My husband and I spent 20 minutes in the store. Not one sales person acknowledged my husband or me. We were dressed casually so not sure if that was a factor. Two sets of families who walked in after us were helped. I went near the desk and was asked if I needed something. I said well was wondering when a sales person would come to me because I’ve been here for 20 minutes. I was told they were short staffed. I would totally understand this IF THE BLONDE woman made TWO passes right by us and didn’t even acknowledge us. Not a hello sorry I’m helping someone. Nothing. Shame. Taking my business elsewhere. I have sympathy for businesses that are short staffed but not when I’m clearly ignored and others are helped first. Also there were two men at their desks staring at their computers when I walked by. Not a word to me. Incredible.
Wonderful experience doing a very impromptu trip to buy a lift assist chair for my mom who has mobility limitations and struggled to get out of the rocker she's been in for years. Several of the team worked to circumvent a power strip short that kept several of the chairs from powering up (mom obviously wanted to try before you buy). Paris, the sales associate was quite patient with her trying all 6 of the available chairs, and Steve, the floor manager let us buy the unit mom selected right off the floor. I was in a bit of a rush to get it home in my pickup because of a storm on the radar--Steve told Paris we "could use a mattress bag" to cover it because the store obviously doesn't stock covers for all of their furniture. We did drive through a downpour on I-39 to get it home where her neighbor, a young ex-Marine, helped get it into the house. For any fellow Christians, it brought a smile to my face for mom to call this a "God thing".
Worst place to ever buy furniture 4 to 5 month wait terrible delivery service
I was lied to about sell prices, They lost $10,000 after I was there to buy in cash a living room dining room kitchen set. Thank you Jason for your lack of service
What a joke of a place, save your money, these people are scam artists, they make there money by restocking fees, they take your money and keep telling you there are shipping problems until you decide to get a refund.....
Very nice place and staff is very friendly I'm sure we'll be back to buy something soon
Got very well taken care of.... for a new sofa, chair and ottoman !! As a friendly reminder to any one ordering furniture, just like the rest of the USA, supply chains are incredibly backed up, I'm sure you've noticed lumber prices, gas, and even your favorite local grocery stores and restaurants!! Be prepared to wait !!
Truly wish I could give ZERO stars. Absolutely HORRIFIC customer service. After waiting 12 weeks for my dining set (after being told 8-10 weeks), my set arrived damaged in multiple spots. One would think that a company who might take pride in their workmanship would have looked these pieces over before delivery. Just plain lazy workmanship. Customer service indicated they would order a new table - but I am expected to wait another 12 weeks! Technician was supposed to call a week ago to address the stains on the chairs - no call, no show. I have called managers at both the local level and corporate level - only to be told more than once that they are “unavailable” and will have to call me back - and they never do. This company is a JOKE. Spend your money elsewhere - Ashley will never get my business again.
I am in the process to buy a house, and I came here with specific question about. - Prices, - Discount - Times - Warranty I did know already what exactly wanted to buy. So get my questions answered, but I also receive a 45 minutes speech from the seller telling me how ashley.com and ashely local compete against each other for the best prices, "forcing" the local ashely stores to lower down their prices as well, and how it is "Unfair" or "confusing" or "frustrating". The guy didn't stop talking and he didn't even let me talk, the whole conversation was unpleasant!!, and I really LIKE the furniture, but I am hesitating to go back again because I just want to avoid the same awkward experience. Listen!, if you work for a company and you are trying to SELL!!... You don't mention to the client how frustrating it is or how unfair it is the whole franchise. 2 stars because I really liked the furniture.
Steve walls was great to deal with. Found what we wanted at a good price. He helped with loading. Niçe atmosphere. ALL IS GOOD.
We had a great experience and I witnessed the store manager Tim's kindness to other customers. It's always good to see and worth sharing!
Got a beautiful new sofa enjoy shopping there
Easy to buy and friendly staff.
I purchased two recliners an end table and a coffee table on October 7th. I was told it would be in by mid December. Called mid December and they told me it would now be late January. I called them this week and they told me the recliners were in but the tables have been discontinued. No phone call to let me know my order was in and no phone call to tell me half the order wasn’t going to even be available. This was a Christmas present for my wife and we still don’t have it. I was unable to pick it up myself so my wife called to set up delivery. So after waiting almost four months for our furniture and only getting half of it, they wanted $90 to deliver it. No apologies made and even tried to get us to come back and buy different tables. We also won’t be getting a delivery until January 30th. Will not be going back here.
The salesperson was told the exact dimensions we wanted for a sectional and specifically what side could be longer if needed. He was told we did not want it any smaller than what we stated. He then sold us a couch making it seem like it fit the dimensions we wanted. After waiting 5 months for it to be delivered, it was longer in the side we said could not be longer and not long enough (or even possible to be made longer) on the side that could be longer. In fact, that side was about 20” shorter than the shortest we said we wanted it to be. We decided to stay with Ashley because we know the furniture is lower quality, and we have 4 young kids who will just degrade the quality of the sectional more quickly over time than usual, so why pay more? We were told a loaner couch would be delivered within a week since we got rid of our couches to be replaced by the sectional. We were told the warehouse would call us on Monday. After no call on Monday, I called and left a message as soon as they opened on Tuesday. I never got a call back. On Wednesday, I got a text saying to call to set up my delivery. Our loaner couch will be delivered not the week we were told but the following week, meaning due to their salesperson being slick and trying to make the sale, we will have been without furniture for over 3 weeks. When our kids are older and less destructive, we will never shop at any Ashley again.
I paid for furniture 6 months ago and am still waiting for part of my order and never receive updates from my sales person when items are pushed out further. Customer service is horrible.
I would first like to preface my review by saying Ashley has some of the best furniture pieces around. That being said lets address their price matching misrepresentation. This may have more to do with who you work with than anything else, but nonetheless. Regardless of who you talk with about price matching they all tend to give you the same tired spiel of making sure we're comparing apples to apples with them On two separate occasions i attempted to use price matching to make purchases. The first time was after i received a promotional mailer advertising that the store was offering (if i can remember correctly) a certain amount off on furniture purchases. For those who have been in there recently you may have seen a Seamus Taupe Sectional that may have caught your eye. The two end panels are heated, massage, power recliners. They were showing it as originally around $3200+, but were selling it for around $2400. It would be prudent for those of you that are wise to take a brief moment to look up the furniture piece online to see if it is being sold cheaper elsewhere. It doesnt take rocket science to see that Ashley has a extremely high markup even at promotional sale prices. I managed to find it online for around $1850. Ashley matched the sale with no problem. I walked out of there paying $2050 which included takes and delivery The second time I went in I saw a Kraleen lift top cocktail table and end table with heater that got my attention. Once again i hop online to see if its sold cheaper which obviously it would be as Ashley Furniture is some of the highest priced around. At Ashley the cocktail table was around $439 and the end table was in the $289 -$299 range respectively. I went to The Classy Home after looking up the tables online and the cocktail table was for sale at base price of $261 and the end table sold for $239 and this was before discounts. Ultimately i was billed for $544- minus a $40.00 discount to put me at $505. So i'm dealing with this guy named Sean over the phone because I didnt want to waste my time in the store if they were going to say no. He starts feeding me this crazy excuse that Ashley couldn't price match unless i paid extra for labor to build it. Well I felt that i accounted for this when i insisted on paying $544 instead of $505. I mean how much would you pay someone to assemble two tables??? He made a counteroffer of a little over $646 for the tables incl tax, delivery and set up. He kept insisting that it was not a oranges to oranges transaction. He gave me every excuse there was other than the truth that the store would not make a substantial amount off of me as if I was someone who had not done their homework. Moral of the story is do your homework. Check prices online and don't expect a price match every time you go in. It will simply depend on how much they think they can get out of you. Don't let these guys get over on you with these ridiculous prices.
Time to upgrade
UPDATE 10/30/2020- The manager from the Bloomington branch did reach out to me after I left my original review to discuss. Honestly, it was nice to hear back from someone even if unable to resolve the issue regarding the timeframe. They were willing to process cancellaction without restocking fee which was good. At this time, chose to continue waiting. Hopefully the couch and chair will be worth the wait. Will update once received. Original Post -- So far the experience with Ashley Home store in Bloomington-Normal has been sub-par. I ordered my couch and seat in early August and was told that these were coming in pretty solidly so I should be able to get everything end of August. It's currently end of October. Every time I have called into the store I have requested a call back -- not once have I been called back. Two weeks ago I went into the store itself and talked to the sales rep, Chris, who assisted me to begin with. He was apologetic and stated my couch should be shipped from their supplier Thursday 10/22. He also gave the option to possibly get an in stock couch of a different color and provided his business card. I reached out 3 times to try to accept this option and left messages- no response. I called back in to the main store10/23 and the service rep told me that my original order MIGHT be in store early November. When I asked to cancel the order, I was told that I would be charged a 30% restocking fee. I countered with the fact that this didn't make sense as my issue was the couch is not in stock to begin with-- I was told a manager would be calling me back; once again no response. For all those out there considering Ashley, please keep this in mind. When you're there in person, the staff is very kind, but when you are calling in or when you are trying to get the furniture you paid for-- good luck. There are other better options in Bloomington. I also had orders with for other pieces of furniture to fill in gaps at my new house with Furniture Row and Sherman's -- both were ordered later and arrived sooner. I understand COVID has an affect but seriously-- enough is enough now. It's going on 3 months and I still have no idea when my pieces are coming in or when they might be received.
I picked out a couch about early August and then got told it would be delivered within 4 to 6 weeks. I got an update mid August it was getting delivered w September Well I called to give my address a few days before and when I called to give my new address they told me that my couch was not being delivered or even being made anymore. Had I not called, I would have never known...so I went in to pick out a new couch and the manager worked with me and was really great. Ever since then I have tried contacting to get more information and sales person still has yet to answer any of my questions. DO NOT RECOMMEND. Still left with no couch....first couch buying experience...
Had a great experience with the store managers Rob and Ted. They went above and beyond to help. It was refreshing to experience true customer service something very lacking in this system we live in.
Friendly , knowledgeable staff that listen to your needs & happy to help you. They have a large selection to pick from... they offered a payment plan that helps when you need it...
Took my friend she got exactly what she'd been searching for for months now
Horrible customer service. I purchased a reclining sectional. The reclining mechanism on one of the recliners broke. No one in this company can seem to find that I ever purchased anything from them. Would never tell anyone to go here. FURNITURE ROW would be a better place. STAY CLEAR OF ASHLEY HOMESTORES!!! If I could give negative stars it would be -5.
I was told my furniture would be delivered in 6 to 8 weeks. Never heard from them during those 8 weeks. i called and left a message with the store and didnt hear back from that call til i called again the following day. I called customer service and was told my salesman doesn't work there anymore and thats why nobody had reached out to me to inform me that my order had been delayed to 10 to 12 weeks. Apparently, that was a lie. My salesman then called and said he would be in contact with me and keep me updated. That hasn't happened. seems the company only cares about getting their money and then forget about the customer. still don't have my furniture and haven't heard from anybody in over a week. I don't have high expectations for the furniture if I ever even get it. I will be informing everybody to shop elsewhere. now im being told it will be up to 20 weeks. im going for a refund.
Lots of furniture to choose from and the sales lady wasn't overbearing by any means, much appreciated.
We bought furniture from Ashley the day after we closed on our new home, 7/30. The salesman was awesome and was very helpful while we were shopping and did tell us there could be some delays with delivery. He even told us a best case and worst case scenario for delivery- with worst case being September, (about 6-8 weeks), best case being in August because it appeared they had the sectional we wanted in stock. We understood and ordered. I called 2 days ago (9/10) and the associate tells me its been pushed back to mid November! She offered to have our salesperson call to follow up...great! Still haven't heard from him. Now, the response I keep seeing from them here is that its due to Covid but fool me twice shame on me. They did the same exact thing to us 5 years ago when we bought our First house and I swore we would never shop here again. Time made me forget just how long we waited. At least we actually have living room furniture this time but Buyer beware! They are slow as dirt and then want restocking fees for stuff they dont have in stock to begin with! I bought stuff from 2 other places in town that same day and had both other sets within 48 business hours. Hopefully our new furniture will be here by the holidays! NEVER AGAIN
Paid $4000 on crap junk furniture!!
My fiancé and I purchased a sofa and chaise from Ashley Furniture for our new home in May 2020. We were given a delivery window of 5-6 weeks, which was a long time to wait but worked for us as that was the time frame we were closing on our house. 6 weeks passed and I called the store for an update. We were told it would be a few more weeks until our order arrived. On August 28, 3 months after ordering and 6 weeks after the delivery window we were told, our furniture arrived. Upon setting up our furniture, we noticed a 3 inch gash in the armrest. The legs were also impossible to attach without ripping into the upholstery bevause there were no holes cut for the bolts. My fiancé actually broke a screwdriver bevause of a staple that was inside one of the holes. Upon contacting customer service, they told us they were aware that there were no holes for the legs to attach, and it would be at least a month before a new arm cover arrived. For the price I paid for this furniture, I am greatly disappointed. Not only have I been without a couch for an extra 6 weeks, I now have a broken couch that won't be fixed for another month, and Ashley furniture knowingly sold me a defective product.
Ordered a couch in May. Couch arrived 2 months late with no updates or notifications from Ashley. Couch arrived with 3 inch razor blade slice in armrest. Update: couch has the bolt holes for the legs covered with upholstery. Leaving no way to attach the legs without tearing into the underside of the sofa. 2nd update: 2 of the holes have whole staples shoved down in the threads. Broke my small screwdriver trying to pry the staple out.
I placed an order on June 8, 2020, was told it would take 5-6 weeks for delivery due to COVID-19. I was unhappy but agreed to wait, as I liked the furniture I picked out and purchased. I bought 2 mattresses, a set of box springs, a dining set, a sextional and an ottoman. I picked up the matresses about 2 weeks after purchase and the set of boxsprings about a week, later. A month after purchase, I called to check on the remainder of the order and was told orders were pushed out 2-3 months and my delivery was "misquoted," by the saleman. I, immediately, went to the store,hoping it was a mistake. When I arrived and spoke to the salesman, he apologized and said there wasn't anything he could do. He, then, told me that the items I bought were out lf stock and on baxkorder. I reminded him of the delibery time frame he quoted me and showed him the esrimated date on my invoice. I inquired about canceling but was told I would be charged a restocking fee, 30%. At this point, I'm livid, but kept my cool. I explained that charging me a restocking fee for furniture that is out of stock didn't make any sense. The asssitant store manager chimed in, at this point, being rude, in front of other customers and store employees. Feeling unsatisfied, I lefr and contacted customer service. I, assume, customer service contacted the store manager, who called me a few days later. He apologized and stated that one of his employees was disgusted by the way the assistant manager treated me and apologized, asking for my side of the situation. He gave me his personal cell number and vowed to assist, in any way he could. I explained the lack of transparency by the salesman, who seemed more concerned with receiving a commission than being honest. I agreed to wait it out, being told that my dining set would areive in 2 weeks amd they were unsure about the sectional amd ottoman. Dining swt arrived about 2 weeks later and I picked it up, as well, even though I paid for white glove delivery. My delivery fee waa refunded, took 3 weeks to get it because it had not been forwarded to accounting to cut me a check. I only received after contacting corporate related to the refund. 2 months after purchasing my furniture, I contacted the store, no answer. Left voicemail, no returned call. I reach out to corporate, again. A few days later, I receice a call and the same woman that told me i would receive all of my furniture pieces by the beginning of August, tells me the sofa end of my sectional and the ottoman is in but the chaise end of the sectional would not be in, until the end of the year. I canceled on the spot and was told since I paid in cash it would be 2-3 weeks for me to receive my refund. I, again, contacted corporate. I received my refund, within a few days of speaking to corporate. I was charged a restocking fee for furniture they don't even have made. I would recommend going to a locally ownwd furniture store! The day I canceled, I went to a couple of local stores, found a nicer sectional, bought it and had it delivered within 48 hours! Shop elsewhere and save yourself the headache.
Ordered bedroom furniture at the beginning of June. Was told delivery would be first week of July. Called in July and was told first week of August. Called first week of August and was told first week of September. Meanwhile I have no furniture and at this point I am not confident it will get delivered at all. I understand that things are slowed down because of the pandemic but be honest to begin with. If I had originally been told my furniture would not be here for 3 or more months I would not have ordered it at all. Come on Ashley do better.
Chris Hauersperger and Tim Barnes were amazing to work with, and took their time to understand what we were looking for and our taste and style. They were able to provide valuable insight and suggestions. We felt we received very good value for the bedroom set we purchased!! Best buying experience we’ve ever had!!!
I can&'t speak to the furniture/delivery process yet but we&'ve had a good experience so far. We went to Ashley twice in search of a mattress and bed. We look young and both times we were in casual clothes--still, we were treated professionally and politely. We came in and they gave us a quick rundown of the store (different finishes on the same piece, styles in each section), which actually saved us some time and hassle. While in the mattress section, someone came by every 10 minutes to see if we needed anything. When we didn&'t, they didn&'t push. I&'d say we interacted with 5 different salespersons and all of them were helpful and unintrusive. The entire checkout process was painless and Taha, who was awesome, worked with us to find the right price. Downside: delivery is 6-8 weeks out, but it&'s Covid. I&'ll update if I&'m displeased with the rest of the process.PS There was hand sanitizer and all the staff were in masks, plus they suggested social distancing. Appreciated.
I can't speak to the furniture/delivery process yet but we've had a good experience so far. We went to Ashley twice in search of a mattress and bed. We look young and both times we were in casual clothes--still, we were treated professionally and politely. We came in and they gave us a quick rundown of the store (different finishes on the same piece, styles in each section), which actually saved us some time and hassle. While in the mattress section, someone came by every 10 minutes to see if we needed anything. When we didn't, they didn't push. I'd say we interacted with 5 different salespersons and all of them were helpful and unintrusive. The entire checkout process was painless and Taha, who was awesome, worked with us to find the right price. Downside: delivery is 6-8 weeks out, but it's Covid. I'll update if I'm displeased with the rest of the process.PS There was hand sanitizer and all the staff were in masks, plus they suggested social distancing. Appreciated.
We found the most comfortable couch and it had a very cool chair that matched it. Rob Ford helped us and got us the two parts for so much cheaper than we thought it would be! Awesome!
Taha at the Bloomington IL store was awesome. He listened to our needs and answered all of our questions. Taha was professional and extremely pleasant. Great experience with Taha and Ashley
Taha was wonderful and huge help while we were buying a new couch. We're very much looking forward to getting our new furniture!
Taha was awesome and helped us pick out a nice reclining couch and chair. He was entertaining, funny, and extremely helpful. We came out of the store under budget and very happy. Go to this dude
Taha was super helpful and friendly when we went in to find a new couch. Got us exactly what we were looking for and helped us stay in our price range. Thanks again!
bought a mattress from them and a recliner. the zipper was broke under the recliner seat and stuffing came out within a week they do not honor their warranties. The mattress came with a 5 year or 10 year warranty we bought the protective cover due to the warranty and the mattress bubbled in the middle and when we sleep we roll into the middle waking up with back pains..Once again did not honor warranty..so i cancelled my credit card for them because i will never buy from this store or ashley ever again
I would like to leave a review so that anyone interested in shopping here knows what is expected. I went into the store and was greeted by a very nice woman (Mara I believe) and she had informed me they were understaffed due to COVID-19, which is of course expected. She politely told me to wait until Tim (Field manager if I heard correctly), was free. I waited patiently from about 11am on Sunday, 4/26 until about 1-2pm when I got help. Told him I was interested in getting a couch/living room set as well as bedroom furniture within my budget. We found a couch that would have worked with perfectly with my living room, features I wanted, and the fact I was able to take it home that day. Well, due to it being a little more than what I expected to pay, I decided to apply for financing to afford both the living room furniture and bedroom furniture. This took about 5min or so and he had helped someone else in the meantime. We then got back together and he informed me the couch was no longer available due to him “holding it for someone from the day before.” This is what started to upset me very much. He then proceeded to tell me that he did not expect them to come back for it and that is why he offered it to me. Even after I applied for financing, he told me, “I’m sorry, I didn’t know whether or not you we’re actually interested in it and I kind of promised it to them first.” Okay, at this point I probably should have just left but I stuck around to see if maybe he could give me something comparable at the same price for this inconvenience. After showing him the couches I wanted, they were just not able to come down on the price because “they weren’t on clearance” like the one he originally offered and then sold it to someone else. After this I still proceeded to see what he could do on bedroom furniture which seemed to workout okay in my eyes but after thinking about it more of what happened with the couch, I decided not to do business entirely. I’m sorry but if you can hold it for someone, yet still offer it to another person and then proceed to tell them “sorry, I didn’t think they were serious”, I just can’t do business with that.
We purchased our dinning room set and are very pleased. The service in store and delivery was great!!!!
Michael was very helpful when working with us to find a new living room set. He was not the pushy sales person type. He showed us a few things then let my wife and I look around and have time to think without ever feeling like he was pushing for a sale. All and all good experience at this location!
Delt with Michael Fitzgibbon had a great experience. He was very helpful and very knowledgeable about the products. He helped us out alot. Definitely recommend him and the store
I have purchased several new pieces of furniture from Ashley Homestore in Bloomington IL where the selection, layout, service and knowledge of the staff was exceptional. After receiving help from Michael Fitzgibbon in the purchase of a new living room set and the excellent service I received, I asked for him specifically the subsequent times I patronized this store for other furnishings. Each time I received superb service and would like to commend Michael on not only his knowledge of the product but his excellent demeanor and friendly attitude. It was quite refreshing as other stores I’ve done business with could not compare with the service I received at Ashley and specifically by Michael.
We were looking for some very specific pieces and were helped by Michael F. He was so great in advising us and really listened to our needs, then showed us pieces that would fit those needs best. We can’t wait to come back and work with him again for a chair we have been considering! I highly recommend him.
Micheal gave us excellent customer service when we purchased our furniture from Ashley Furniture. I would highly recommend purchasing from their furniture store and ask for Mike! He was very helpful and got us a great deal.
Kyle saved the day again! Our last TWO purchase experiences were a success only because Kyle stepped in. When buying our mattress months back our sales associate told us we had to buy 2 twin adjustable bases because a king size wouldn't fit. We were disappointed to hear this, so Kyle stepped in and did some calculations. He said we COULD get the king base into our master bedroom. I just bought some dining room chairs, and had some follow up questions as the price online was lower than what I paid. The guy I purchased them from sent me a text that said "I'm on lunch. Call the store, they can get you situated." Not a cool move when you work in sales... I went to Ashley where Kyle stepped in to help. He explained everything thoroughly, and was extremely polite. He adjusted the tickets for me and kept the original delivery dates! Ashley is lucky to have Kyle, and we look forward to having him help us with future furniture purchases.
Michael provided outstanding service. He was timely with follow up and always willing to answer questions.
We were looking for a new bedroom set and found 2 we liked. We worked with Michael Fitzgibbon as he went through every detail of both sets and were very happy with his knowledge. We never felt pressure at all from him and ultimately purchased one of the sets after visiting every other store in town. After our set was delivered, we noticed a defect in our headboard and had gotten a hold of Michael right away. He had gotten a hold of customer service for us, and has kept in touch with us while the manufacturer is sending a new one. Communication goes a long way with me, so next time I need new furniture I will be talking to Michael again.
Horrible experience. If you don't plan to waitt weeks for your furniture after spending thousands of dollars I would recommend goin somewhere else
Kyle K. (Bloomington store) was super helpful as we tried to come up with the best furniture to fit a room with challenging dimensions! He was very patient, accommodating and knowledgeable :)
Staff wonderful....delivery service less than desirable....3 weeks for delivery and free delivery should be offered....delivery charge=$90...not impressed
Walked into Ashley to look around the sales man Taha and Triston was great never rushed us we looked around found what we liked made a great deal and was such an easy purchase great place will be going back Thanks Nichole
Kevin was helpful in showing us many different pieces of furniture. He really listened to what we were looking for. We appreciate his kind manner and patience.
Teighlor has been great to work with! She is very knowledgable about the inventory and was patient with all the questions and thoughts we had as we moved through the buying process. We will definitely work with her next time we're in the market for new furniture and decor. I LOVE my copper clock!
I recently purchased a new sofa and the service and selection was excellent. I was very pleased with the experience.
We got our couch at Ashley Furniture last spring and our experience was absolutely wonderful. I cannot remember the young man’s name who helped us but he was friendly, professional, and knowledgeable. We also got the perfect sectional at a great price! Going forward, I am excited to see that Liz Lines is a consultant there now. I have worked with her in capacities and she is the best!
Liz a friendly gal to help me find my home decor and furniture needs!
Id just like to share that I was in the business recently looking for a new mattress and an associate by the name of Kyle was extremely helpful in my hunt! He was extremely knowledgeable and is an excellent asset to the company!
Kyle K. was really helpful when I was looking for a new coffee table! I really appreciated his willingness to help!
Since when is it legal for a company to forge a customer's signature on contract documents? Asking for a friend
Taha, Robert, and Maura were all excellent help to me and my family as we bought our first couch. They went above and beyond our expectations and we are so thankful.
I was in to look and purchase living room furniture. We did that & it was a pleasant experience. Omar & the staff were very helpful & courtesy. As we were leaving, we asked about a bed we just laid on for a second & we loved the comfort of it. We told them that we would come back in a couple days. We did come back & Kyle was so helpful & he really knows his product. He had us both lay down while he went through everything we needed to know about the bed & boy were we sold. The bed was so comfortable & and Kyle really knows & does his job very well! We loved two beds but were undecide on which one to purchased. We walked out of there very confident that Kyle helped us choose the right bed for us. We felt no buyers remorse whatsoever. Thanks Kyle!! Rick & Dee
We walked in an hour and a half before closing thinking that would be enough time. It wasn't, it took us awhile to decide what we wanted & we kept adding things to complete our living room. The staff was very helpful & didn't give us any impression that we were keeping them past closing time. Omar helped us, even though we were not sure ourselves, to come up with a very happy & successful living room redecorate. He would grab our furniture & set them up how they would be set up at home, to give us an idea of how it would look & how the colors would blend. We were very happy with what we purchased & with the service from Omar & the whole staff! Thanks Everyone Rick & Dee
My husband and I purchased a sectional from here over a month ago and have had a horrible experience with this purchase. We were surprised how poorly everything had gone with this experience because we haven’t had this many problems with our previous purchases here. When we purchased the couch we received a text update from the representative who had helped us a few days later stating that our couch would be arriving at their delivery facility in a few days and to expect a call soon to set up delivery. A few weeks passed after we had received this text and we hadn’t heard anything so we called back into the store and were told that we would have to wait a few more weeks because the couch was placed on back order with no explanation as to why. So we wait a few more weeks and call in again and are told that we’re going to have to wait at least another full week before we can set up delivery. The communication regarding this purchase has been horrible and we made sure to purchase the couch in plenty of time before our expected delivery date so that we could make sure it was there on time. To anyone who is reading this I recommend that you make sure to allow for about 2 months from the time of your purchase until your couch actually gets delivered and make sure that you call in to check on things because they won’t call you to give you any updates.
Shout out to Dustin for helping us find what we needed for a great price. He was extremely helpful and professional. He was able to price match the prices online to the prices in store and that was a huge success. My wife and I purchased a new TV stand and 3 end tables. We will definitely shop there in the future for furniture.
Triston, TaHa, & Christin were great to work with! Very helpful :)
We just bought a chair from Ashley furniture in Bloomington, IL and had a great experience. We seldom write these reviews unless great service. Colin did a great job explaining the product and found a way to find the chair we wanted even though it was not in stock. He was very helpful and will ask for him when we go in again. Great job Colin.
TaHa was excellent to work with. We’re very happy with our new sofa sectional (to be delivered soon!). Would recommend.
When shopping for furniture we always check this place out. They have a very nice selection generally but don't always have the best prices. However we usually find something to take home. I recommend you check out other furniture stores along with this one to make sure your not overpaying as Ashley's products are available at other furniture stores as well. We have visited this store several times and don't know that we have ever been helped by the same employee. Not sure if there is high turnover but everyone we have dealt with is friendly and helpful. They may not be the most experienced so try negotiating on prices or extras to see if you can get a better deal.
Had the most stressfree and fun experience with Kyle today! He was very knowledgeable and answered every single question we had! He helped us find the perfect couch! 11/10 recommend shopping here with Kyle! We will be back for anything else we need!
We initially went into the East Peoria and they gave us a great price for the couch we were wanting - we live in Bloomington and went back home to measure just to be sure and went into this store since it’s closer. The manager, Aaron, immediately questioned the quote we had, was incredibly rude and confrontational and had a terrible attitude from the start. The best part: THEY WOULDNT MATCH THE QUOTE BECAUSE THEY SAID THEY COULDNT. So we walked on out and drove back to East Peoria and saved over $200. We knew more about the couch then these people working. Save yourself money and drive to the East Peoria store, the workers are nicer and you’ll get a better deal.
We intially went to the East Peoria store and found a couch we loved. They quoted us at a decent price but we needed to go back and measure just to be sure. Since we&'re located in Bloomington, we figured we&'d go in there since it&'s closer. That was a mistake - the manager Aaron was rude, confrontational, and questioned are knowledge from the original quote. We walked away because we didn&'t want to give them our business and decided to go back to East Peoria. The drive is worth it and the workers in East Peoria are so much more friendly. This store needs to be more like East Peoria and maybe they would actually get people in the door.
We intially went to the East Peoria store and found a couch we loved. They quoted us at a decent price but we needed to go back and measure just to be sure. Since we're located in Bloomington, we figured we'd go in there since it's closer. That was a mistake - the manager Aaron was rude, confrontational, and questioned are knowledge from the original quote. We walked away because we didn't want to give them our business and decided to go back to East Peoria. The drive is worth it and the workers in East Peoria are so much more friendly. This store needs to be more like East Peoria and maybe they would actually get people in the door.
Great furniture. Knowledgeable, Helpful staff. Awesum prices.
My furniture was delivered with a tear in it and I didn't notice until after they left. I would think since I waited five weeks for the furniture from the factory (or so they say) they would be a little more careful with it
Got quality furniture at a decent price. Not our first time buying from Ashley .
We worked with Omar today and he did an awesome job!
Excellent buying experience! Clarisa has been a huge help with my furniture purchases! 5 stars!!
Had a fantastic experience shopping for our new living room set! Clarisa was extremely helpful and very patient with us. We will be back
Excellant buying experience! Clarisa has been a huge help with my furniture purchases! 5 stars!!
We had an awesome experience at Ashley Furniture. Our sales associate, Michael, was very helpful and informative when we were looking for furniture for our new home. We can't thank him enough for all of the guidance and great customer service!
Chris A. at the Bloomington Store was so helpful in finding a chair for my Mom. Was fun getting to know him and he figured out my taste and what would fit the bill for her.
Clarisa was great to work with and made our purchase process very smooth. She was very nice and I'm pleased that we chose Ashley's.
We just purchased several pieces of furniture from Ashley, and we love it all. Our salesperson, Michael, was so kind, helpful, and patient with us. We were incredibly indecisive and left and came back, and he was there the whole time at our beck and call. I first tried Furniture Row, and the representative there was seemingly uninterested in assisting me. I then went to Ashley, and Michael greeted me at the door and enthusiastically helped me find the perfect furniture. I recommend Ashley Furniture in Bloomington for all of the furniture needs.
Steve was the best sales person. I enjoyed working with him. Delivery was perfect. Love my new living room furniture
Michael helped us get exactly the furniture we wanted & within the price range that we wanted. We are so excited for our new furniture to come & definitely recommend Michael at the Ashley Furniture!
(Translated by Google) It's fine but prices are a bit high (Original) Es bien pero los precios son un poco elevados
I recently bought several pieces of furniture for my grandpa’s new assisted living home. We were on a budget and a narrow time frame to have it delivered. Michael was my sales associate and he was very knowledgeable and helpful. He made a lot of good suggestions for a small space and to keep costs down. He was the main reason we made our purchase at Ashley.
Tristan was wonderful. He was very helpful and efficient. I can't wait to get my new bar stools.
Looking for a new sectional for my living room. They had a great selection and great customer service Michael helped out with all my questions and was patient with me while We combed the area for the perfect one
Recently I bought a Sofa, King bed set, Queen and Full beds from Ashley. One of the associate Colin helped me in the sale process. He is really an outstanding guy. He explained the details very well and made the entire sale process very smooth. Thanks Colin
Looking for a new sectional for my living room. They had a great selection and great customer service Michael helped out with all my questions and was patient with me while We combed the area for the perfect one
Great and friendly staff! Michael helped me find just what I was looking for and made the the purchase an easy process!
My husband and I recently went into Ashley looking at some barstools that I had seen on my FB feed. We found several other pieces and ended up w/ a bedroom set and a love seat! Chris A was our Product Specialist and was immensely helpful in answering all of our questions! He stayed past close that evening and came in on his day off to wrap up the sale! You don't find this kind of customer service much anymore so we appreciated the extra attention to detail to make sure our order was exactly what we wanted. I will definitely shop here again. Thanks Chris!
Always good prices and helpful, friendly salespeople. They've got great deals too on most items.
Clarisa was great! Very helpful! Mission accomplished!
Chris did an excellent job helping us pick out our furniture and guaranteeing that we were satisfied. Very happy with the experience and with our furniture.
Michael found us exactly what we were looking for in a new bedroom set and a sectional for our newly remodeled house. Aaron and Chloe helped us find the prices we wanted, and get our new furniture ordered without any problems. Would definitely recommend to friends & family.
We bought a brand new sectional from Ashley furniture. They price matched for us so we got a great deal. The sales staff is super friendly and the delivery people are top-notch. They got a huge sectional down a relatively narrow staircase into our basement without so much as a smudge on our walls. I was very apprehensive since the last place we bought furniture from used delivery guys who scratched up our walls pretty badly. I would definitely recommend the store.
We bought a brand new sectional from Ashley furniture. They price matched for us so we got a great deal. The sales staff is super friendly and the delivery people are top-notch. They got a huge sectional down a relatively narrow staircase into our basement without so much as a smudge on our walls. I was very apprehensive since the last place we bought furniture from used delivery guys who scratched up our walls pretty badly. I would definitely recommend the store.
While shopping for a pair of lamps, we were waited on by Chris Arrington. He was very attentive but not pushy. He gave some helpful suggestions, and even moved the lamps to a different location in the store so we could see them by colors similar to our home. We will certainly ask for him when we next are shopping at Ashley.
I couldn’t be any more satisfied with the service I was given today at the Ashley Furniture Homestore located at 1500 E Empire St in Bloomington, IL. The Ashley Rep that assisted me (Steve H) answered all of my questions and helped me find the perfect couch for my apartment. This was my girlfriend and I’s first time purchasing brand new furniture so we were nervous and excited but I couldn’t be happier with the outcome. While looking at furniture we were also greeted by the Store Manager (Aaron), he was also very knowledgeable and answered any additional question we may have had. From the time we met both Steve and Aaron, my girlfriends and I have never established such a great rapport in such a short amount of time. Needless to say, we made our purchase and plan on returning for all of our furniture we need in the future.
Overall good experience, everyone at the store was nice and helpful. But two days before delivery I called and made sure they were going to move my old bed frame and mattress and they said they would for free since the value of what I had was over a certain amount. They did not remove my old mattress they said it didnt show in the order and I had told them i just called about it the other day and they still said the couldnt. So I ended up moving my mattress and box spring by myself and I'm on the 2nd floor and hurt my back doing so. I also called the store and let them know and all they said was oh sorry any nothing more
Chris Arrington was the best sales associate! We had the pleasure of working with him today. Very professional, helpful, and attentive. Not pushy at all and made us feel welcomed. Would definitely recommend him to help and believe he deserves much praise from his superiors as he is an excellent representative of your company. Thank you Chris, now please just make sure our furniture arrives before Thanksgiving!
Thank you Jodi for letting us know about the Columbus Day sale. We were able to get a good deal on some new mattresses. Aaron was very helpful and took care of us well. We will hopefully be back in the future!
Bought a couch the person that helped me was very helpful and knowledgeable
Michael restored our faith in Ashely Furniture. He was helpful, knowledgeable, showed us exactly the items we were looking for and offered constructive suggestions for alternatives. Michael wasn't at all pushy or overly aggressive (which has been our experience in the past with this particular store) and we really appreciated that! Michael is AWESOME and the Bloomington store is lucky to have him!
Chris Arrington over at Ashley Furniture is amazing! He was so easy to work with and continued to do so all while I changed my mind several times. He knew what I was looking for in a sofa and delivered. Thanks Chris!
Kyle k was great
I had a wonderful experience with Ashley's Design Consultant, Clarisa, purchasing a bedroom set. She was patient and explained every question I had with great detail. She is extremely knowledgeable regarding Ashley products, and that goes a long way when deciding who to buy your furniture from. Thank you Clarisa for your time, you are wonderful!
I purchased a couch last month that sells girl was so nice and she handled everything perfectly , her name is Morgan If you ever wanna buy anything from them she is the right person as well as the manager on site he was very helpful resulting my issue ..
Loved Chris, did an awesome job
Colin was very polite and helpful for a lift chair for my father in law
We went in to look for a couch and Chris was very helpful throughout the whole process. He showed us many different options and listened to what we had to say. He was very patient and caring when it came to understanding what we wanted. We felt very welcome even though it was almost store closing time. Erin also helped us with everything throughout the process. The store manager, Aaron, also listened to our concerns and made sure we were satisfied with our purchase. We will definitely be purchasing from this store in the future!
Went to look for a twin mattress for a kid. Worked with Chris Arrington who was new. He wasn't well-versed in all of their products but was patient with us & very caring & helpful! The worst part of our experience was trying to redeem a credit from a warranty package we paid for other furniture we bought 6 years ago. They initially told us it wasn't possible to have that credit anymore, until we pressed the issue. They eventually allowed us to use the credit but not towards any item with other discounts, even though our paperwork never stated that. They eventually gave us a discount on a mattress we wanted, but wasn't the same initial discount/sale they had on it. We went ahead and bought the mattress because we were able to use our credit instead of going somewhere else. Ashley, as a whole, doesn't have good policies. If it weren't for the credit we had, we would have went elsewhere.
I went to this store a while back to get a couple pieces of furniture that I needed. The sales person that was helping was named Clarisa and she did a fantastic job. She was very knowledgeable and knew what she was talking about. The furniture that she helped me pick has done great so far. It was a great shopping experience and I would highly recommend.
I recently was in the store looking at sofas and a very beautiful girl Arlysha helped me around the store. She was very informative and I will definitely be back
This was our first experience buying brand new furniture and I am glad we came to this store! We worked with Izzy and he was a blast! My husband prefers to go online because he feels hastled by salespeople when we go out to buy big price items but, he enjoyed himself as well. We didnt feel pressured to buy and Izzy was able to get us to the price we were looking for with no hassle. We just received our furniture not too long ago and we love it, it is perfect. We believe giving credit where credit is due and we loved working with Izzy and will definitely be back.
My furniture-buying experience at Ashley Bloomington was one filled with pleasure and satisfaction. This was mostly due to my saleswoman, Clarisa Heredia. She knew exactly what I was looking for and how to make me a happy customer. Whatever they’re paying her, it isn’t enough. 10/10 would return again. - Happy Customer
I had a fantastic experience thanks entirely to my service from Carlie. She was extremely knowledgeable and helpful every step of the way.
We had them send a side table to our house and it came broken they didnt do anything about it
Savannah went above and beyond in her customer care for me today. I expected delivery of a Buckie Board for this Saturday and the delivery was never put into the system. While Savannah checked to see if she could "squeeze" the delivery in on Saturday, she also did some research and discovered that I actually needed a foundation! If not for Savannah, it would have been another week that I would be sleeping on the floor.
I recently visited the Bloomington, Il store and was immediately greeted and welcomed to the store by Morgan. Upon asking me if there was something in particular I was looking for, I showed her a picture of what I was interested in for my husband’s den. She then proceeded to show me various pieces of furniture she thought I might be interested in. Not only was she very knowledgeable about what the store carried, she seemed to pick up on exactly what I was looking for. By far, it was a great experience!
DO NOT BUY FROM ASHLEY!! I can't stress that enough. We went to Ashley because of a postcard we received in the mail advertising their no interest financing. We were in the market for a new mattress and thought we would go take a look. They quickly took us back to the bedding section and had us lie down on some type of mattress that would indicate what mattress would work best for us. As it turned out, the "best fit for us" was the most expensive mattress in the store. Shocker! We tried it out, and hee-hawed around a bit. It was a lot of money. The first salesperson explained that if we didn't love it, we could return it. There was a second salesperson who had come to help, and she reiterated that we could return the mattress for a small "restocking fee". The fact that we could return it, made it easier to purchase the $8000 bed. We thought we would try it out and if we didn't love it, we could return it. We completed the sale and were on our way. The mattress was delivered several weeks later. We tried the mattress out for 25 days and we just didn't love it. We kept hoping we would get used to it, but we didn't. It was too hot (despite the additional "snow" mattress pad we purchased for an additional $300!), and we couldn't get used to sleeping with our head or feet up (the zero gravity setting was what the salesperson said is the best way to sleep). We called on the 25th day to set up a time for them to pick the mattress up. We were told by the store Sales Manager that Customer Service was closed on Sunday and Monday, but he would contact them on Tuesday and get things started - set up a time to come pick up the mattress and "refund your money". (That's a direct quote. ) Low and behold on Tuesday, he called to inform us that we couldn't return the bed, we could only "reselect" a bed. We told him that wasn't going to work for us since we had been told we could return the bed for a small "restocking fee". He said he would have to speak with someone else and they would call us back early this morning. They did in fact call us early this morning to inform us that we could not return the bed, we could only reselect. When I asked if we could come "reselect" the cheapest twin mattress (because I knew they didn't even have another bed near this price), she (Terri) then changed her story to say we would be issued a store credit. Bottom line - Ashely is one HUGE deceptive practice! We had THREE people tell us we could return the bed FOR A REFUND, and now they refuse to honor that promise. I even have the voicemail message from the SALES MANAGER stating that we would be refunded. DO NOT SHOP THERE!!!!!!!!!!! SAVE YOURSELF THE GRIEF AND FRUSTRATION!!!!!! Other stores may be slightly more expensive, but it is MONEY WELL SPENT!!!!!!!
I had a great experience shopping at the Bloomington store. I was looking for a couch and chaise. They didn't have what I was looking for in the store but Clarisa was very helpful, she helped me to pick the couch and chaise that I wanted online. Also with help of Morgan and Kat to select the right color and the decor to match my set. Christin worked with the me on the price that I wanted to pay. All together these ladies had great customer service Clarisa, Kat, Christin, Morgan, and Savanna.
Morgan (red hair) was outstanding. I already know that Ashley's Furniture is quality furniture and pretty much the only place I purchase from. Morgan was a delight to work with and very patient with both myself and my mother. Great job Morgan!!
I ordered dining room chairs from the East Peoria store in January. I was told would be 4 weeks. After 5 weeks I called them and was told 2 more weeks. 3 weeks later I called again and was told 2 weeks. Again, 2 weeks later was getting very annoyed and was told 1 more week. Chairs came and I was able to pick them up at the Peoria location. I had to get them there because I had them assembled. When I picked them up they were stacked on a cart. I looked them over for scratches or any damage from assembly and they looked great. I loaded them and took them home. Once I took the first chair inside I noticed the right front leg was not touching the floor!. I sat in the chair and the it fell to the right. I brought the other chairs inside and 4 out of the 6 chairs had the same leg that was about an inch to short! I was thinking assembly issue. Still angry thinking why would someone assemble these like this and give them to a customer in this condition. When my husband came home he looked them over and measured the short leg. Not an assembly problem. It was a manufacturing problem. I called the Peoria store since that is where they were picked up. After waiting on hold for about 20 minutes, I was told since I purchased them at East Peoria I would need to deal with them. The man from Peoria store said he reached out to the manager at East Peoria store and he would be contacting me directly. I waited until 730 PM and still no call. I called them and got the voicemail. I left a message and did not hear back. I called the next day as soon as they opened and asked for a manager. I was told he was busy and she could help me. I told them I was done being nice. I waited for almost 4 months for the chairs and now I get them and they are crap. She offered to have their craftsman some to my home and repair the chairs. I said no way. Why would anyone pay good money for something and have to have it repaired before you have ever even used it. I told her I was returning the chairs. My husband would be bringing them back after work. She said fine. My husband went to return them and was told we would have to pay 30% restock fee!! He said no way! You would really try to sale these to someone else. He tried to speak to the manager and show him what was wrong with the chairs. Manager had no desire to even look at them. He said I signed a form agreeing to the restock fee when I purchased them. I did sign that form. It was explained to me that was if I changed my mind or decided I did not like them. The chairs were defective. My husband tried to explain that he should be embarrassed that his company produced these chairs in the first place. They argued for several minutes and the manager would not budge. My husband came home with the chairs. He would not pay someone 30% to throw them out. They next day I emailed corporate and was contacted. They said I could return the chairs to Peoria location and then East Peoria would credit my card the full amount. I asked for that in writing since the East Peoria manager was adamant he would NOT refund our money in full. I returned them to Peoria Store. They had manager come up and get the chairs. He was nice. Unloaded them and then stood there while the lady refunded my card. I made sure the money went back in full the next day. I kept asking myself why could it have not gone this was from the start? Why did I have to contact corporate to get this made right. I have made several purchases at Ashley Furniture with no problems. I guess if you have a problem that is when things turn bad. Will never do business with them again. Still need dining room chairs. I was going to go to Shermans but then saw they sell Ashley and said no way. I will not give them my business.
Waste of money and time!!! Warranty is a joke!!Warning!!!My wife and I bought a couch a couple years ago and bought their warranty with it. I called a month before the warranty was up after being transferred and playing cat and mouse I get ahold of the warranty provider. Keep in mind this is the second company they have gone through. When speaking to the warranty person they asked when it happened and what spilled on the couch, I replied I’m not sure we noticed it and that’s why I’m calling. Since I couldn’t provide that information they denied me. What the hell!! They also told me there is a certain amount of time/hours I have to call in to report what happened and know what spelt on it and what I did to get the stain out. ARE YOU SERIOUS!!! Not only that but before the stain the couch happened the couch also squeaked when we sat down on it, we had a tech come out from that warranty company and he used gorilla glue and THAT WAS IT. Well take a guess what happened a few days later....You guessed it right It went back to the way it was before he came out. I spent over two thousand and recommended this to a friend when I bought it and this is what I get. I will never buy from Ashley Furniture ever again please save your time,money and you will get better quality furniture from Walmart or a local hardware store.
I love shopping at Ashley furniture however my experience at the Bloomington location was horrible. The sale's associate Kat was great but the manager was extremely rude. Whenever I tried to ask questions about lowering my price to match the price online, the manager got very rude and interrupted me every time I spoke or asked a question. After I was told that they could not price match because they could not add the items in the online shopping cart & print out the prices, I called the Ashley store in Joliet and the associate shared that the reason the items could not be added online is because the furniture was sold out & could not be ordered online until April. This manager should learn how to speak to customers and not talk down to them.
Had a very enjoyable time shopping the sales clerk name was red and she helped so much will ship again
I had a great experience here! Amongst the busy checkout line that swarmed the front desk Savanna proceeded to get people out of the door in a timely manner and did so with a smile on her face. She really knows what she’s doing!
I had an excellent experience at the Bloomington store. Bill greeted me and daughter as we walked in and after we told him what we were looking for he showed us everything. He even ended up staying a little past his scheduled work time. We picked something out and at check out Savanna was right there explaining the process of our payments. She provided excellent customer service! This store has excellent people with great customer service! I will be shopping here again.
Nice selection. Would be nice for some more contemporary styles but for Bloomington/Normal, not bad
I purchased a living room set on Feb 27th. I was told all pieces would be available in warehouse on March 9th. And we could expect to pick them up about a week later. On March 3rd I got a call that our order is being delayed and that they won’t have a few pieces in until the end of March and that we would be able to pick them up the beginning of April. I called today to see if by chance the order might be available sooner, and to my surprise it is being delayed again by a couple more weeks. When we bought the furniture we bought it partially based on the date of availability. I had knee surgery and we needed the furniture soon after my surgery. And now it won’t be in within the timeframe we were given to help me since I’ve had my surgery. Customer Service was great before the sale was complete. Now that the sale is done, the customer service is not so great.
My wife and I stopped by the store to look at a variety of furniture and were promptly greeted by Crystal. She was polite and professional, and checked back with us as we wandered the store. We found a table that we liked, and Crystal was very accommodating with our delivery and pricing needs. We ordered the table, and look forward to years of enjoying it in our new home. Crystal and Savanna were fantastic- I will certainly be checking in with them on our future furniture needs.
Worst place ever! They sent me a broken couch and then they want to come fix it instead of replace it. I have several different friends building homes who loved the look of my furniture. I will be letting them know to NOT go to this place. They refuse to make it right. The lady on the phone refuses to let you speak to a manager as well. I don't want a repair man to come out I want a new couch. I've only had it for 15 days and I'm in the middle of a remodel so I just took the plastic off one week ago and it's already broke.
They do not stand behind there products and told me to read the find print on the back of a receipt that there was no warranty after I bought the extended warranty
I went to Ashley specifically because they told me I would have my couch by surgery date. It&'s been over 2 weeks, and no word from them, so I call and the snotty lady on the phone said it&'s policy to say 28 days. Well, wouldn&'t have bought a couch for my upcoming surgery if I would have been without furniture for a month. I was told by my salesman I would have it in time, so now I can&'t even recover in my home like planned (which is more poor planning on my behalf) but still. Don&'t say something, and not follow through or at least call the customer to let them know what is going on.
I went to Ashley specifically because they told me I would have my couch by surgery date. It's been over 2 weeks, and no word from them, so I call and the snotty lady on the phone said it's policy to say 28 days. Well, wouldn't have bought a couch for my upcoming surgery if I would have been without furniture for a month. I was told by my salesman I would have it in time, so now I can't even recover in my home like planned (which is more poor planning on my behalf) but still. Don't say something, and not follow through or at least call the customer to let them know what is going on.
Big Shout Out to Sean for the great customer service! We found everything we wanted and more! Thanks Sean
Ashley Furniture in Bloomington, IL is my go to place for the good's. When it comes to the professional help to the selection they offer it's unbeatable. With the financing as good as it is. Unbeatable.
Paris was very knowledgeable of the products and was spot on with steering us towards our tastes. We had an idea of the styles and colors and she guided us right to items of our liking.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
