Ashley HomeStore Bolingbrook, IL 60440

In went into to browse ,and was greeted by Dan Choi. He was very professional and helpful .

My experience was ah-mazing!!!!! The Bolingbrook location had a beautiful selection making my shopping experience even easier! My delivery date is within 5 business days, which really shocked me because most places have delivery dates out as far as November 2021!!! Thank You Ashley :) Very Satisfied Customer with a Beautiful Kitchen Table Set Just In Time For The Holidays!!

The sakes associate and store manager were knowledgeable and low key. Friendly without applying pressure. Showroom was well kept. Selection was broad with traditional and modern varieties of furniture.

Jacob was great, he helped with figuring out the right couch. He even took a cushion off and to the window to make sure it was a true grey. The place was very friendly, helpful and a ton of great items everywhere. Going back to store later to accessorize the new house! And....great pricing overall.

Jaccob was very helpful. Helped me with the couch I picked out. Very knowledgeable about financial planning and the process it takes on shipping the couch to my home.

Tim helped us get everything we needed and so so helpful!

Found just what I wanted! Right size and color. Abby was very helpful and patient, showed me every option that matched my specs! And in stock! Thanks, Abby!

Nice furniture good deals and nice sleep demo was helpful!!

Definitely a variety of furniture to choose from.

We are so satisfied with the service that we received at the Bolingbrook Ashley store. We worked with Berenice for two weeks and she was so knowledgeable, enthusiastic and helped us find the exact pieces we wanted. In addition, Berenice helped us with our financing process and made everything so seamless. We plan to go back and get a few more pieces and hope to work with Berenice again. If you go to the Bolingbrook store, ask for Berenice. She was an excellent addition to our furniture search.

Awesome customer service!!! Highly recommend!

Claudio was a fantastic store manager who answered all our questions and allowed us the space and time to think over the furniture sets. He refused to rush us and upsell us. He spoke about personal experience about some of the sets. The only thing that detracted from five stars was the nudge from other store associates to try out their bedding.

I had a good experience shopping at the Ashley’s furniture in Bolingbrook! My husband and I were looking for living room furniture for our home and we found great furniture and complimentary pieces for our modern-contemporary and cozy look. The sales rep Abby was very helpful and friendly! The only bummer was the delivery time and buffet options. There weren’t many options for classy black sideboards/buffets with wine bottle holders. 15-17 weeks is wayy too long. Hopefully we get it sooner!

I want to say my experience with Ashley furniture was great, but it has been nothing but a FRUSTRATING process. To begin, it would be great if someone would answer the phone.. I’ve called multiple times, different days of the week and haven’t been able to speak to a soul. We bought a couch back in February and we were told it would arrive in 6-8 weeks... it didn’t arrive until 10 weeks later. With COVID happening, I can understand the delay. My problem is we were told that if we needed to return, it would have to happen within the first week of delivery. We returned the additional seat of the couch (it was too big for the room) two days after delivery!!! Money was not refunded, just given back in store credit. We wanted to use the credit to purchase bar stools and found a great pair online, BUT OF COURSE we can’t use OUR money to purchase them because it is a store credit and the in-store inventory is below average with very little selection. We now just have $400 of wasted credit. Customer service needs to improve and the false advertisement needs to stop.

They just want to sell things which they don’t have in stock. Told me I will have my stuff in 6 to 8 weeks it’s been 10 weeks and and they are telling me it will take another 4 to 6 weeks . And the lady just hung up on me while inquiring about the order.

My experience has been horrible with this location my bedroom set has been getting delayed for months now the sales representative refused to let me speak to a supervisor. My order was scheduled to be delivered yesterday afternoon and the driver show up 9pm without my bedroom set saying it was a crack in my footboard. No one has reached out to me to reschedule delivery or to even inform me about the situation I had to find my phone out from a third party delivery company. I finally get ahold to someone at Ashley furniture early this morning and they was supposed to reach out to the warehouse in regards to ordering a new footboard no one never called back. I’ve been demanding a supervisor for weeks and now I’m getting told I have to wait another week for my delivery.

Purchased a bed and dress for my daughter. They were delivered on April 24th. The delivery people broke the leg off the dresser and tried to fix it and put a screw through the side of the dresser. They also broke the rails for the drawers on the bed and damaged the wall in the bedroom. The store will not return my calls and customer service says I have to talk to the store manager. It has been a month since I got the furniture and the run around has been ridiculous. They are replacing the dresser but keep pushing the repair date for the bed.