Ashley Store Bolingbrook, IL

Give you 10% off but charge 12% “white glove set up. Nothing to set up-it’s a couch and a chair.

Ron Graves, our sales rep, provided excellent customer service while my husband and I were looking to purchase a recliner. He was friendly, attentive and knowledgeable. He made our visit smooth and enjoyable. We will definitely be back for future furniture needs.

The salesman that helped us was very courteous and professional.

This is the best Ashley’s location. Omar and Javon, the manager are very helpful. They always take care of of their customers. If you need furniture, come to this location

Omar and Javon were extremely nice, friendly, and dependable. They worked with me to find me a great deal on my purchase. I am happy with my purchase and would definitely shop here again. Hands down the best Ashley location.

Our customer service agent was Shane. He was very nice and patient with us. He answered all our questions and recommended us very good, beautiful and durable furniture. He also scheduled the delivery date according to our demands.

Shane and the team were great! Helped us find what we were looking for at a fair price.

Maddie treated me with respect and showed me what I wanted to look at! She has Great Customer Care skills and Listens to You!

Omar went above and beyond, even coming in on his day off to make our purchase happen. Great salesperson!!

Madison was awesome! Thank you!

Very good place where you can sit and feel what you are buying. Very competitive with prices and offering discounts!

I met Omar, and he was very helpful in explaining all the offers around the store

AAron, Is a very professional salesman. I'm happy with my experience at Ashley

Fantastic customer service. The entire process was extremely quick and seamless. I would highly recommend Ashley’s again.

Thank you Ashley and Alfredo for making our purchase of a sectional so easy. Ashley has many sectionals to choose from and availability was excellent.

They have an amazing selection of furniture, extremely helpful staff, and great deals!

Awesome!!!

Great Experience Here, needed a full size bed for a spare bedroom, I noticed that they had a sale going So in I went in, and was greeted politely by Alfredo and showed us the beds, we were in and out, no pressure just professional, polite service! Thank You Guys!

Found an oversized chair we liked at a reasonable price!

The quality of the furniture is good, and the store manager was very helpful. It is very confusing however when prices differ from the website to the store. It is not clearly stated that web pricing may differ, and i was surprised when prices were higher in the store than on the website. Although additional discounts were offered in the store, it left me with a feeling of getting less of a discount. I do plan to shop at Ashley again in the near future, but will watch the pricing much more closely. Hopefully picing will be much.more transparent.

The salespeople greet you as you walk in and help you find what your looking for and the best thing is, they dont hover over you as you browse. They are courteous and try to accommodate you and aren't pushy. I bought a swivel barrel chair and the salesman Alfredo Najera was very helpful.

After a few calls to other Ashley stores, this place solved my problem. I was looking for specific set of barstools that were no where to be found. The manager allowed me to purchase the items online for the sale price and pick it up at the warehouse. Previously, I was told to come in person to the store, pay then pick up at a different warehouse location. Luckily, the manager picked up the phone and solved my problem. Recommend the store for future purchases.

Great service didn't feel pressured.

I had such a great shopping experience at the Bolingbrook Ashley Home Store! Everyone was really nice and Shane and Javon were very pleasant to work with! Great vibes!

Our salesman, Alfredo was very helpful. He knew exactly the right questions to ask to help select a mattress that fit our needs. There wasn’t any pressure …just friendly service!

Great service with Omar, we loved him. He gave us his full attention and we brought a wonderful set sofa and love seat on the spot

Ashley and Ali were great. Recommend highly!

My experience with Shane at the Bolingbrook store was great. He was attentive without being pushy. He answered our questions quickly and clearly. Will shop with him again. FYI., we have not received our furniture yet, so may be updating this after delivery.

Ron was very helpful while not being pushy on making a sale. We had a good experience shopping for a new mattress and think we found a great option for us at a reasonable price

Alfredo was awesome, helpful and friendly.

Ron Graves was very helpful and had very good recommendations

I had a great experience at the Ashley store in Bolingbrook. The salegirl Madison was very helpful and friendly as was the manager.

Needed a lift chair- greeted when I walked in the door and taken to where they were. Omar did an excellent job of demonstrating all the features. Can’t wait to enjoy it at my home.

We were greeted by the store manager who advised us of current special pricing, then he pointed toward items we were interested in. Along the way, a salesperson offered assistance if we needed it. We found items that interested us, the salesperson checked availability and gave us updated pricing. We completed the purchase and the salesperson set up the delivery which is later this week. Our experience was non-pressured, selection in the store was good and items that we chose were in stock. Great experience!

Beautiful store,friendly employee, all of my questions were answered with my satisfaction and very good service. Definitely I'm coming back!!

First the delivery is overpriced, my mistake I did not check my furniture. One of my dining chair legs is loose, so I flipped it over and the screw is loose, no big deal I just screw it back in right. No the screw is so stripped that I do not believe it was ever screwed lol the way in. Who ever put it together knew that and delivered anyway. Then the bed my son bought was on JC penny website for $150 and he paid $1500. Just do your research and check your furniture. I did not and what a huge mistake. I did purchase the warranty but honestly should not have to use it as I did nothing but pay for the furniture and it came jacked up.

My husband and I had a great experience today with Omar. He was polite and helpful without being over bearing as a salesman. We left very happy with good quality items. He made our experience a good one and we will definitely be back due to his customer service!

Alfredo Najera was very supportive! It was great to cooperate with him. Will definitely go back for more!

Great experience with Ron selecting and ordering our furnature. Great pricing as well.

I was happy to find the perfect chair for my home and my salesman was so nice. I will definitely be back for my furniture needs.

Buyer beware! Everything in store is marked up 20% higher than online prices. Make sure to know your prices and compare before feeling pressured to purchase. If you decide to purchase warranty, also compare those prices online. We purchased a sofa but went online later in the evening to start looking for more furniture since we have a whole house to furnish. Found all the discounted prices that are not marked in stores. The extended warranty also has a chart/bracket of how much each piece should cost for warranty. We turned down the warranty three times until they continued to pressure us into purchasing. We finally accepted, just to realize they overcharged us $280 than the online warranty price. Very disappointed in our experience and you wonder why furniture retailers are struggling. We left a message to this location regarding our concerns, and will see if they are willing to make this right. Personally it doesn’t matter how much i like the sofa, shady sales tactics will keep me from coming back. No reason there should be that drastic of a price differences in store versus online… we will see if we hear from them.

I want to share my thanks for the outstanding service that both Gwen a phone consultant and Ash an Associate store manager provided in helping my husband and I select the perfect fit for our home. We have had no new furniture in over 20 years, and are now the proud owners of a Boynton sofa recliner I would recommend Ashley Furniture store to friends and family alike and look forward to Future purchases. Very satisfied customer

Ari was exceptionally knowledgeable and helpful! A+++ experience and we’re thrilled with our purchases. Thank you!

Ali was great to work with. Not pushy, answered our questions and in the end got us a great deal.

Friendly knowledgeable staff who don’t linger but are available to answer questions.

(Translated by Google) Very good service, variety of furniture (Original) Muy buena la atención, variedad de muebles

Very welcoming, very formal since the moment we walked in. Our sales person Omar was very helpful throughout our purchase process. We recommend Ashley furniture.

Stall was very friendly and helpful

Great customer service and huge selection to chose from! Very helpful and friendly staff especially Omar our salesmen was very patient and knowledgeable!

Unfortunately we had a very bad experience with Ashley Furniture and this store in particular. We bought a table over a month ago, and they ordered the wrong table to be sent to us. Right after the delivery guys left I noticed it was not the correct table pictured on the box. I left it in the box and let Ashley know right away that they sent the wrong one. The sales associate apologized and said he accidentally put in the wrong number when ordering it. I was patient, but that giant box stayed in our small entryway for 3 weeks until they picked it up and brought a new table. Mistakes happen, so I was kind and patient about it, though we had no table in the meantime and over thanksgiving (we specifically wanted a table for Thanksgiving in our new home). I waited and three weeks later our correct table was finally delivered. The delivery guys came in the evening and took off quickly after setting it up, not giving me time to inspect it before they left. Right after they left, I saw a 32 inch scratch going up one entire leg of the table. Looks like their box cutter went too deep into the box when opening it. I contacted the store and they gave me a number to call. After filing a claim, which was not an easy process, I was told they would only return $23 dollars, or a $32 gift card, or have someone come out and repaint the leg. It's unbelievable to me that I spent a lot of money on an item, it came damaged (32 inch scratch), and they will not offer a return or replacement. This has all been a giant headache, and I wish we never set foot in that store.

Great experience. Very knowledgeable and patient. Would definitely recommend, and will be back.

Noelle and Shane were Great! They showed us options based on what we were looking for in a mattress and we are looking forward to getting the new one.

The guys were professional and friendly!

Ron was very professional and helped me get the dresser I wanted. They laughed at my goofy humor, which is important when dealing with the public. I would recommend Ashley of Bolingbrook for excellent customer service and support!

Good customer relation, good service very accommodating

Ron was helpful. Allowed us time and space to decide on our purchase. Then handled our purchase in a simple and simple explanatory manner.

Good experience! The service was great!

(Translated by Google) Everyone very kind (Original) Muy amables todos

Great help.

I had a pretty disappointing experience at Ashley. The staff weren’t as helpful as I’m used to in other branches, and I had trouble distinguishing between employees and other customers because some staff members were sitting on sofas. I bought a few items online and was told that I could pick them up in-store, only to be informed once I arrived that the items were only available online. Overall, I wasn’t impressed!

Great Experience! Fast and found what we wanted.

Shane was a very impressive salesman. I like that he never pushed me to make the purchase. He explained how to remove cushion covers for washing. Very nice young man!!!

Went in looking for living room furniture and Noelle was super helpful. She directed us to the area we needed and let us look around and wasn't pushy. When we found what we liked she was right there to answer any questions. Will be back and asking for Noelle.

It was the most awesome experience I ever had with buying furniture My dealings with Ash Patel couldn't have been better. He had so many great ideas for placement of my furniture. I will recommend him to all my friends and family.

Went into Ashley to shop for a section sofa, fully intending to shop at least 2 other stores. Saw some things we liked but on the way out we mentioned to Javon our specific needs, i.e. husband’s feet and a pretty big dog frequently on the sofa. Javon introduced us to Shane and Shane showed us the perfect sofa for our needs, removable, machine washable covers! Not to mention 8 pillows!!! And the sofa was comfy too. Between that and the 20%% off with 6 months same as cash, I was sold! Love not having to have to go anywhere else. Thank you Shane and Javon.

nice

Omar and Noel were great! They were very knowledgeable of the inventory and helped us build a favorites list in order to narrow down our search. We couldn’t make up our mind and were there a very long time, the offered us waters and muffins and I really appreciated that because it made my shopping experience much more enjoyable. We purchased a sofa love seat set and a dining room table, can’t wait to see them in my home! Thank you Omar and Noel!

We had a pleasant experience with Noelle and the rest of the staff. Greeted cheerfully and showed different options of sofas and payment options too. We never felt pressured or stalked in the store.

Great Experience and wonderful Customer service. My associate Ron was very patient and knowledgeable. The Manager Javon, was very professional and worked with us on an amazing deal!

An amazing experience when I went to Ashley furniture store. Noelle the salesperson was so helpful that made my sale experience fun and quick. I knew what we went in for and was so excited the process was so quick and successful.

Ron and his mgr Ash were terrific. So professional and polite. We were very happy with the entire process.

Omar is excellent sales person who would guide you honestly and work in your favor

Very cordial, well inform associate.

Excellent service, the manager was very friendly, as was the sales consultant! I will definitely be back.

Our experience With salesman, Omar, Arman was top notch, professionalism concerned about our needs and very knowledgeable.

Great experience thank you for helping me find what I was looking for

Service associate and Manager of the store was very helpful with answering questions and explaining the product and benefits that it will provide our family.

Very professional, helpful, and friendly staff. Javon was very friendly and responsive to my inquiry when I called about furniture advertised online. Because of Javon’s excellent customer service and professionalism, I traveled to the store the same day to review and purchase the furniture. While at the store I worked with Salesperson Omar who was just as helpful, friendly and professional as Javon! I had a great experience and will be back. Thanks again Javon and Omar!

Over priced, average quality and bad return policy

My comforter was delivered to the wrong address. And there are scratches in my table. Plus the delivery drivers damaged one of my items .

Omar was great!

Omar Arman recently helped out my family and I in purchasing some furniture for our new home. Not only was he extremely patient, kind and personable, but he made the experience less stressful and rather more enjoyable. Highly recommend everyone to purchase through Omar!

Really great Service and many Fine Quality products Thru out the store!!

I was impressed with the sales man that did his best to satisfy our needs with great furniture and price we will definitely go back. They all made U feel at home. We Thank U and can't wait for are furniture.

We had a great experience buying a cabinet at the Ashley Store in Romeoville, IL. The selection was quite good, and there was a large Labor Day sale going on. Kudos to our salesperson Kayla Baker, who answered all of our questions, showed us some things we would not have seen on our own, and handled the purchase and financing seamlessly.

Ron was great. New to the store but was still very helpful

Shane was very helpful and knew when to help and when to let us discuss. We purchased our new living room and dining room set today and look forward to its arrival in early October!

The "Manager" finalized the purchase. He took our information and set up the wrong address for delivery. Also, he never explained how much delivery was or the extra $175 fee for a warranty plan - just added it on and never said it was optional. He would not let us read the fine print but had us sign the "receipt" on his broken computer screen. Ended up feeling totally scammed and will never recommend this store. We are still working on correcting the delivery address, but every step it directs us to for assistance leads to no response. Very disappointed with the whole experience.

One of the best Furniture shopping experiences we've had. Ron & Javon were very pleasant and professional without being the typical sales people. They listened to our needs and helped us find exactly what we were looking for (in a better color option than) what we saw while browsing online. Great guys & looking forward to our next major Furniture purchase.

Kayla was very helpful and knowledgeable. She also was not pushy and let me feel at ease with taking my time with deciding.

Friendly staff was greeted when i entered. Lots to see.

Excellent communication, negotiation and everything went smoothly with the transactions and delivery.

Recently visited, I was looking for a dining table and sofa set. My sales rep Omar arman was an amazing help. He helped me pick out just the perfect one for my new home. I see why the manager kept mentioning why Omar arman is the main sales rep. would definitely recommend him for all of your furniture needs.

I worked with Omar, he was very knowledgeable, professional and respectful. I would recommend him to everyone I know.

Ashley Furniture was a great choice for a new bedroom dresser. They have many options and different styles. After a terrible experience with Wayfair I recommend going with Ashley every time. They even did a price match!

Omar was so helpful and made sure I got the best deal possible on a power recliner for my husband who is recovering from heart surgery. Thank you Omar!

We were treated in a very friendly and respectful manor. Omar was patient and made sure our purchase was correct and fit our expectations.

I recently visited this specific branch and was extremely satisfied with the exquisite service provided by a young man named Omar. He treated me with excellent customer service as soon as i walked in and i left the store purchasing two couches and a mattress. Will definitely recommend to anyone wanting furniture!

I ordered a queen bedset and i ordered delivery and setup and they dropped in the garage and did not set it up in the room. I paid for delivery and setup.

I didn't like it very much. I will never even buy a chair there again. Delivery is much later than promised, they paid 200 dollars for delivery, the movers took another 100 for themselves, you don’t pay them a salary? Horrible.

Every time I go in for more furniture, I'm always helped, and they match the best prices. Will always shop at Ashley.

Omar was great. He helped a lot. We went into their location just for looking and decide what we want, we ended up with buying great furnitures. Omar mad his manager were so helpful and friendly. If you need any furniture and did not decide what you want go visit Bolingbrook Ashley and ask for Omar.

Got my dream couch from here! Staff was friendly.

Great service, Omar was very helpful and informative.

Great customer services and product knowledge.

Yet again I had a fabulous experience at Ashley. My sales rep Omar at the Bolingbrook IL store was extremely helpful - making sure my account info was up to date, making recommendations on which mattress to go with my bed selection, and getting me a quick delivery date. Some sales reps can be really pushy but he made it a great experience. Would highly recommend anyone to work with him and will absolutely be buying from Ashley in the future.

Kayla was very helpful. My heart was set on the Robbinsdale white and grey kitchen table but really wanted it in the standard height, but told not available in white, only in the dark gray and the brown one. We settled for counter height, but not sure how it will look in our small apartment. We will try it, although disappointed. Just perplexed why Ashley furniture didn’t make it available in the standard size? So, we will try the counter height. We were over all pleased though with our selection of our furniture and sale discount we received.

I had such a great experience at this location. I worked directly with Mr. Ash Patel. He was incredible. I was able to get all of the furniture pieces I wanted at an affordable price. He was very quick and efficient and I left the store extremely happy in less than an hour. I will definitely be shopping here again.

They welcomed me in a very polite and respectful manner though the store was about to be closed, in about 20 minutes. Since I was in that area, thought I give it a try, they helped me get what I was looking for and cooperatively spend 2 extra hours to close the deal, and it was worth the wait, for I had chosen to up buy a king bed set and a All night firm tempur pedic cooling mattress.

Excellent experience with Ash! He is very friendly and professional. He helped us with all of our questions.

Great service.

Omar was Amazing to work with!! Great customer service!

Love the quality of the Bedroom. Peter, who helped us, was Terrific! Helpful and courteous!

Ash was so nice! He worked with us to match the price online and he was very helpful to work towards a price we wanted!

The guys took great care not to bump or drop my sofa and chair carrying them up to the 3rd floor. Once they set it up, they moved it in the right spot where I wanted. Great team! My furniture looks great in my apartment. Thanks Ashley team!

Ashley has a nice selection and variety. Kayla was the perfect balance of helpful and “out of the way”- she gave us initial information as we entered and then left us to browse as we’d said we were there to do, but was easy to find when we had a question. She was knowledgeable and pleasant, offered options but wasn’t pushy. The only detractor is the time required to complete a purchase- not her fault- the process is clunky with multiple steps requiring her to go to multiple people at different points. Streamlining the purchase process would be a great improvement for the experience.

Peter and Omar were knowledgeable and extremely helpful. Will be returning for future purchases.

Omar was awesome! Sale was quick and easy! I will be returning for future purchases! Thank you!

Great service

Omar is unmatched. He is the best salesperson in the store! From the moment you walk in until you leave, Omar makes sure he finds exactly what you’re looking for—and if not, better. Definitely will come back for more!

Omar was amazing. He patiently walked us through the whole process of choosing the furniture for our new home. He gave us options and was kind enough to explain all the details without hesitation. Glad to have found our living room and dining room sets at Ashley Bolingbrook! Kudos to Omar, you're absolutely wonderful!

Great place and great service.

Overall great experience

Omar was a fantastic sales rep who was very informative and not pushy. Great experience!

Amazing experience while shopping for my furniture thanks to Omar Arman ! What an amazing are human being !

I recently visited Ashley Furniture to find a new living room set. I was feeling overwhelmed with all the options, but then I met Omar. He took the time to understand my style and needs, guiding me through various choices without any pressure. Omar's expertise and genuine care turned a daunting task into a fun and enjoyable experience. Thanks to him, I found the perfect set that fits my home beautifully. If you're looking for furniture, do yourself a favor and ask for Omar!

Peter was a great salesman. He helped us find exactly what we wanted. The manager was attentive and proposed a great price.

Worst customer service

Me and my wife recently had the pleasure of being assisted by Omar Arman during my visit to Ashley Furniture, and I must say, it was a fantastic experience. Omar was incredibly helpful and polite throughout the entire process. He made sure to address all of our questions and concerns, ensuring that we were completely satisfied with our purchase. His professionalism and attention to detail truly made our visit enjoyable. I highly recommend seeking out Omar for any furniture needs at Ashley Furniture.

Terrible Experience with Customer Service Center about my claim I filed with them about my new furniture.

We stopped onto this Ashley Furniture location the other weekend to browse for some pieces for our new home and had such an unpleasant experience. The salesman was incredibly annoying, chatty and would barely leave us alone to discuss what we were looking at. He kept interjecting with random questions to fill the silence, leaving us with zero space to talk between the two of us. I regret not saying anything to him at the time. I get that they are trying to make a sale and form a relationship with the potential customer, but this was just simply obnoxious. It was very pushy and off putting. Even if we did want to purchase something, he wouldn't leave us alone for 2 minutes to discuss it. It was such an unfortunate experience. We won't plan to go back.

0 stars for this scam store!!!!! Delivery got delayed by a month(they told me that the product was in stock when ai placed the order). Not only that, whatever delivered was damaged and not assembled properly. When we rejected the order at the time of delivery, the delivery man said that they will instead bring replacements within 3 days. When reached out to Ashley, they said they have no connection with the delivery service people. WTH!! Is this a joke? Also, if you need to save money, order online and not from the store. The prices are not the same (Atleast that is what they told me when I asked about it.)

Omar was a very big help to me picking out my chairs. He was very professional. I have not picked up my chairs yet so can’t comment on their condition but seemed very well made.

Excellent service and incredible prices. Thank you for all of your help.

31 days ago I ordered and purchased a TV stand from the Bolingbrook store. At the time of the sale, the salesman informed us the stand was “in stock” and we scheduled delivery 3 business days after the sale. We were informed the warehouse would contact us a couple of hours before the delivery. Delivery came and not call - no text. The next day we contacted the “warehouse” number we were given and it was a customer service call center. We were now informed it was”not in stock” and delivery was expected in 2 weeks. Again, no call AND no text AND 31 days later I am on my 3rd round of ongoing POOR customer service. Today U called and asked to speak with a manager and was met with resistance as the Customer service rep told me she “could not” transfer me to a manager. After speaking with her at length and being placed in hold more than once, I was informed a manager will call me back. 2 hours later, no response. From a professional courtesy perspective I will wait on business day for a response. If there is no response or if the follow-up plan is less than expected, most likely I will cancel my order. The level of integrity, customer commitment and professionalism has been marginal at best. It is unfortunate as there has been a much higher level of credibility in the past.

Steer clear of Ashley unless you enjoy being deceived. I bought a mattress and the sales team made sure to lie to me about how it was packaged to make sure I bought it despite knowing I’m making a move across the country and needed it to be rolled up. Don’t even worry about having to deal with a return either. Ashley wants to make the worst experience for you possible which is why their refund policy is as elusive as their moral fiber. If after all that you value your time as little as they value their customers, make sure and visit their warehouse to pick up your purchase. Clear your schedule because the wait time is promised to only take up to two hours but may be more or less depending on their work load. Don’t bother calling their 866 number or you will end up with a couple hours of phone calls where they promise they’ll return your call but manage to “forget” all about it. All and all if you enjoy the things listed in this post by all means go to Ashley otherwise go to the Room Place across the street.

When we first walked in, we were greeted by Joyce who seemed vague about her knowledge of recliners. However, she was very informed and helped us select a recliner. She consulted a gentleman who helped with opening a credit card account. I think they were having computer problems because they asked for my ID's many times. I am looking forward to having my recliner delivered tomorrow!

Very poor customer service. The salesperson led us to believe the couch would fit our space; however, he was incorrect. Once it was delivered, and we realized we were unhappy with it, it was near impossible to get ahold of customer service. Way too many hours spent on hold or being transferred to the wrong person. Finally, the sales manager for this specific store decided that rather than help us with an exchange, the sale is final despite us being unhappy and have been misled regarding the dimensions. We have lost a couple thousand dollars over this situation. With zero help from Ashley even though we were return customers.

Omar was great he did above and beyond to make us happy. Such a wonderful experience

We were met at the door by Iggy, our sales person. He was professional and helpful. The store is beautiful. I could spend days shopping in there. It is so big with so many nice items. I look forward to receiving our sofa and will be back in the future.

Everyone there especially Joyce was extremely helpful and the store manager Jim also very very helpful. Will continue to shop there.

Very pleasant experience at Ashley Homestore. Kyle Potts was excellent, providing me with great options and guidance during my purchase process. I would recommend Ashley to any of my associates, friends, or family.

Great service was provided by Osioriamhe in helping us choose and purchase a couple of pieces of furniture for our spare bedroom!

I wanted to Thank Mrs.Joyce for taking the time out to help me in my indecisiveness in finding the perfect table for my dining area in my Kitchen of my New Home. I would like to give praise to the professionalism and the patience of the working staff and to Mr. Omar who officiated my sale and share the efforts with Mrs.Joyce. This store and the staff will work with you to make sure you’re happy. I love the customer service values and I will be back to shop more very soon! God Bless Please Go check out this for yourself!

Everything was great.

It was a pleasure working with Omar Arman. Very professional And excellent Service. It is highly recommended! We will share this great experience with our friends and family Huma Malik

Omar was very helpful with narrowing down are couch selection. Good service and pricing.

Extremely disappointed with the overall experience from the delivery to payment to furniture. I’m so surprised of how things turned out. I tried reaching out to Customer Service. I couldn’t find anyone to answer my questions. I tried calling the store. No one is answering my phone calls, I tried emailing with no response yet. Please let me know. How can I have assistance with an order? I’m so surprised how it’s so hard to get to speak with someone regarding my purchase I paid more than 2000 and I’m not able to speak with anyone. Pls help

Very courteous and helpful!

I had a wonderful experience at Ashley furniture. The manager and his associate was amazing and were super helpful. We found the perfect couch for our home and I will definitely go back. They were wonderful.

Excellent

Possibly one of the worst retailers around. Only one associate works the floor and then you have to wait an unreasonable amount of time. When I asked the kids behind the counter if I can have some help, they told me they were in training and they can’t help. And it looks like the trolls for the company only comment when they have a positive review. Why don’t you guys comment on the negatives ones

Extremely personable and willing to work with me and provide me a product that meets all of my requirements . Was able to schedule a quick delivery within three days as well.

Omar and team were great to work with! Highly recommend!

Found exactly what I wanted. Salesman very nice. I,ll shop there again cause I moved to this area short while ago.

Ashley store as an outstanding layout that is appealing to customers. Staff demonstrated outstanding customer service and addressed my needs in a timely manner. Kyle and Manager James were knowledgeable about the services and products that Ashley offer to customers. They were easy going and smiled a lot. Both assisted me in making wise decision. I was able to buy a dinning table with chairs which was my initial plan but ended buying a tempa mattress and two pillows. Keep on smiling as you continue to offer outstanding customer service

Joyce and Jim took great care of us, and got us a great deal! Great store, highly recommended.

Cody was awesome! He gave us all the information we asked for and wasn’t bothered and he didn’t make us feel like he was “selling “ us, he was informative and professional and gave us time to think and we were very thankful. Would go back as needed!!!

Sales staff was was friendly and helpful. Great experience.

Lighting is deceiving as to the true color of the furniture.

Absolute TRASH!!!!!! We have been put through the grinder with Ashley at the store level, as well as through customer service. They sold us their best couch and chair, which broke within a month. Had to wait over 3 weeks for a repair person to come out to tell me that it is broken and we need a new one. So instead of sending out a new chair- which we purchased an expensive warranty for, they just gave us a gift card for the price of the chair. If we wanted to same chair change again, we would have to pay an additional $300 for tax, warranty, and delivery. We had to dispose of the chair ourselves and ended up not getting chair and went with a few tables that were on clearance. Oh and mind you, they ship to your home, they do not have any tracking numbers for you, the store takes zero responsibility for it and if it is lost; it is lost. There is no documentation at all. If the item does come and is broken and you do open it up to see it is broken, they store or Ashley will not take it back since it is not their fault that it broke. So the customer is stuck with a broken, overpriced lamp. Super Service. No idea how they are still in operation. The next issue is that the couch mechanism was broken and had to file a claim with the manufacturer, Ashley. Well, it has been over 4 weeks and we had to order the mechanisms that are sitting in my garage and every time we call to schedule an appointment we are told that the tech is scheduled but never shows. Call customer service to see what is wrong and, just like clockwork, it was never scheduled or scheduled wrong. This has happened 4 times. Yes 4 TIMES. No call from supervisors apologizing, no customer service- just an oops, I don't know how that happened. Ashley Furniture does not care about their customers, they sell garbage that has no lasting value. Their service is terrible and I will NEVER shop there again. I am warning everyone- this is a terrible company that is run by morons that care about their commissions and push crap disguised as quality. It is 100% my fault for shopping here. NEVER AGAIN.

Cody was great! He greeted me at the door and attended to all of my needs. Even checking on me throughout my searching inside of the store! Very professional! I highly recommend the Woodridge location.

Omar and James were upbeat, good natured, attentive, and courteous. Will definitely be return customers!

Visited the Ashley location in Bolingbrook, Il, Omar listened to my needs for a dining room set and together decided on a style that would work great with my current space. I left feeling great about my purchase. I recommend this location and salesman.

Came into the store with my wife looking to purchase a new mattress and was initially feeling overwhelmed. Omar helped us and was fantastic! He not only was very knowledgeable but also patient with my wife and I. We are both very grateful for the kindness and compassion Omar showed us! I would definitely recommend seeing him when you go in!

Fine. Helpful. Friendly

Great experience. Didn’t have the usual gauntlet of salespeople at the entrance, that you have at most furniture stores. Salesman was friendly, professional and helpful without being pushy. We were able to take our time in making a decision and not rushed into choosing.

Joyce was awesome ..helpful and not pushy..great deals

Thanks to Osi for his time and patience! He helped my family find their new couch and assisted me with other furniture needs. I recommend him as he is a great sales guy, knows his stuff and is trustworthy.

Omar was great! Extremely helpful and patient during our purchasing process!!

Cody help us to get what we need it he was so help full my wife was so happy and that make me feel happy thank you so much cody i really recommend this ashley's location amd of course your service

Joyce was very kind and helpful

Bought a gorgeous couch at Ashley. Their selection was great and Omar who helped me clinched the awesome deal he gave , he’s a great salesman

Very good knowledgeable service.

Helpful not pushy

Oc was a great help friendly and fast, made the purchase easy, great guy👍

Customer service was amazing! Loved everything about our visit and purchase!

Very nice experience with this store, very helpful and professional.

Had a horrible experience shopping here while trying to furnish an apartment! We were constantly getting upsold after repeatedly saying no, and the checkout process took >1 hour. I do NOT recommend.

Nice place! We received excellent customer service from Omar.

Ashley has the right products at the right price. Bought my Family Room furniture at Ashley in Bolingbrook! Today I returned to get a recliner to match. My salesman, Cody, worked with me to give me the recliner I wanted at the price I was looking for! I would recommend Ashley!

Very helpful and attentive. Omar was a pleasure to work with.

Just a quick stop to look around for a dresser w/ drawers, didn’t want to spend a lot. Happy to say, when i went in they had a ton of clearance items, the nice gentleman in the front, Especially Omar directed me right to the perfect piece! Came back to purchase it & I love it! Good quality too.

Love Osi, what a great employee!

Associate (Omar Arman) was available and knowledgeable about the inventory. Everything went well and they worked with me regarding my needs.

Doha and her assistant were amazing. The were very knowledgeable and kind. They made us feel very comfortable in making our decision to buy. They were not pushy. I would come and buy again and refer them.

Great experience. Kyle was professional and super helpful! We definitely recommend Ashley! Great variety and friendly people!

Joyce was knowledgeable and patient with our questions about bedding and helping us with financing.

Cody was very helpful and very pleasantand I hope the rest of the transaction goes smooth

Great experience without any pressure

Great experience shopping for dressers! Friendly service and great prices!

Purchased 3 different living room items from Ashley. First item took them 3 deliveries to get right. Item 2 I was lucky I was able to bring home. 3rd item was purchased November 19. Wasn’t given any tracking details, called numerous times, no one could help. Finally out of the blue it was delivered without notice on February 3. Would not recommend and will not purchase another item from Ashley.

We bought a set of furniture in the summer, after 2 days from the delivery we figured out that the furnitures were not only in a very bad condition but dangerous mainly for our one year old son. It took us the whole summer to return them and they told us to choose new ones as they were refusing to refund. Finally, around August we choose the new set and in almost 5 months they are completely destroyed, and we don’t even use them. For sure they have different quality in the show room and different quality they deliver. Be careful before you purchase.

Great sales person Joyce. They worked with us in price. Great experience

We bought some furniture here, and the salesman Omar was fantastic.

Excellent customer service! Osi helped me find the perfect furniture that we had been having trouble finding.

Very great service went in and love everything I pick dinning table,bedroom, living set. The store owner was very nice and kind and his workers as well

I went bed shopping and my Furniture salesman Cody was very helpful. He walked me through each bed that fit my sleeping preferences, let me know about the price differences for the beds and bed frames. I was very satisfied with my purchase and the service I received.

Omar made my shopping experience here amazing, he was able to answer all my questions and was very patient while I decided on a bedroom set. Professional, friendly and informative. I’d recommend Omar to anyone because of this. I’m very happy with the service and pieces I purchased!

Cody, our sales associate, and the store manager were great to work with. They helped us get what we needed and made it a pleasant shopping experience. The selection and quality of furniture definitely felt a par above similar furniture stores.

Great experience buying in the store Sales rep helped a lot Thanks

Store and sales people were certainly nice enough. I went to look at a piece in person I'd seen online. However the wording as described online was opposite what was the case in person with regards to movable and stationary shelves on said piece of furniture. Had the online description been correct it would have saved me the 40 min drive to the store. Words of wisdom to anyone shopping don't go by their website descriptions.

Very happy with the service that I received from Omar today. Started the process yesterday and completed in less than an 1/2 hour today. Omar was caring and did everything thing he could to make me happy with the furniture and pricing.

Had a really great experience at Ashley Bolingbrook for my latest purchase of two sectionals. Joyce was exceptional at understanding what I was looking for, worked within my price points, and collaborated with her management team to get me a fantastic deal. I’m a regular customer but I can say this has been the best experience yet! Kudos to the Bolingbrook store team, your teamwork and professionalism has exceeded my expectations! Kudos to the third party delivery service as well - it was flawless and quick. Thank you!

Great selection, people, and price

Kyle was wonderful. So helpful and knowledgeable!

Amazing service 1,000,000 times better than the room place

Cody’s knowledge and professionalism was great!

Omar was extremely helpful during my visit to Ashleys. I would highly recommend visiting this location and asking for him if you are ever in the need for new furniture. Omar made this experience a lot easier than i had anticipated and was able to help with any concerns I had.

I had a great experience @ Ashley Furniture Bolingbrook location today. Omar was so very helpful and he has a great personality. He helped make my purchase quick, easy and he was not a typical pushy sales person. If he could not answer our question, he quickly asked and got the answer we were looking for. I suggest you stop in and ask for Omar when looking for some new furniture.

No pushy sales

Joyce was a pleasure to work with! She was patient and very helpful. Would highly recommend asking for her by name at this store! Jim was also very helpful in helping us finalize our purchase. Thanks!

The staff was attentive & not pushy at all! So helpful to gear my purchase to fit my needs.

Jim the manager sure is nice and personalble.

Very accommodating, I old him what I can afford and I left very satisfied 🙂

Soon as you walk in they will try to get you to buy something

Terribly unprofesdional

Purchased a sectional for my living room. The service guy was nice and very attentive.

Kyle our furniture salesman, was extremely helpful with our purchase. Very knowledgeable about financing, the delivery process, and store policies. Thank you

Sales staff was wonderful and worked with our budget to get the best pricing.

Bought a loveseat today.Sales staff was Great. Had a slight issue with pricing and management took care of the issue right away. They have Great customer service and pricing. Will shop Ashley again.

Great customer service and discount options.

Update: still have not heard back from Ashley, I called them multiple times and wasted hours of my time. They delivered damaged furniture and don’t stand by their mistakes. My couch was delivered damaged today. I paid over $400 for “white glove” delivery and my couch arrived ripped and stained. Now Ashley wants to come repair it? I don’t want a repaired couch!! I expect brand new. I’m losing money having to take off work for the delivery, and now we have to do this all over again? You’re telling me, I buy something brand new and it arrived damaged, you think I’m going to be okay with having it “repaired”? I absolutely need it replaced

Good furniture store

Incredibly helpful and patient service today. Thank you so much for your help and support, as my elderly parents got confused a couple of times during our shopping for furniture.

The delivery team was awesome. Love my new furniture

Everything went well. My sales person was very helpful and made the process great.

We're nice, friendly and knowledgeable. Delivery on time and did a great job setting up furniture

Very professional staff!

I have shopped at this location b4 and enjoyed my purchases. I took off 2 stars because if i hadnt gone in to verify the color of my furniture piece i would have received the wrong color. The receipt does not plainly say the color and is only discernable by chkg the item code. I remembered from the last purchase, the wrong item was delivered and thats why i checked. This time the wrong color had in fact been ordered. Jim the manager handled the correction once they chkd the items order nbr. The manager and the sales person apologized. Both nice ppl.Once the correct item was ordered i then asked if the availability was the same. The correct item was in fact available in 1 1/2 weeks instead of 6 weeks. The manager and sales person were very nice but i do believe employees there need to be more focused on details. Its frustrating to the customer to get the wrong item and then in this case, had i not asked about availability i would have waited 5 more weeks. This detail should have been auromatically been chkd for me instead of me having to think to ask.

(Translated by Google) Misleading advertising (Original) Publicidad engañosa

The team was friendly and worked well with us

Cody and James were awesome.

I was so hoping Joyce Foley, who I worked with in 2020. She was fabulous then during difficult circumstances! I walked in Hi Joyce… Hi Shea with a huge smile. It was a major purchase, my dream of a Tempupedic. I told her I saved and asked Joyce, if you were purchase a bed pick which one. I can totally trust her knowledge, experience. Looking so forward to my new fabulous bed. Thank you Joyce 😊

In June 2023, I purchased furniture at this store, and the staff informed me that an extended protection plan could be added to the 'as is' product. I decided to purchase the items along with the protection plan. Four months later, I encountered an issue with my furniture and decided to file a claim. To my surprise, they informed me that my furniture wasn't covered by the warranty. They're now stating that they will refund the money I paid for the protection plan. This is a complete miscommunication on their part, and they've made no efforts to compensate for their mistake.

The staff at the Ashley Store were so helpful and knowledgeable about the furniture that I was looking for. While I researched it first on the web site, I had to see it in person before ordering it. There was absolutely no pressure at all to buy, unlike other furniture stores where sales people pounce on you as soon as you walk in the door. Furniture was ordered easily and a delivery date was set up at the same time. When furniture was delivered, the delivery crew were excellent at getting the furniture moved in and set up.

It was a great experience

I was delighted with the attention and service provided.

Joyce was very helpful,friendly and very knowledgeable

Great price and great people!

Quality products

It was a smooth purchase. Great store !

DO NOT BUY FROM THEM. You can buy the mattress + the base from Tempurpedic website at the same price and you get a $300 instant credit. With free 10 year warranty and free delivery & set up. Plus, Ashley makes you buy a mattress protector at the store for $90 more than what the same exact thing costs online. They don’t let you return anything so don’t make the huge mistake I made and buy from them. Also they added a $319.99 protection plan when I thought that was free with the >$6,000 purchase? They add fees without even explaining everything in detail. The ONLY benefit was 0 interest for 5 years, that’s it. HOWEVER, the managers are very kind and receptive to your concerns and they try to help as much as possible. That’s why I changed my rating from 1 to 3 stars. I just wish they let me take more time to think than being pressured into making the decision quickly & before I leave the store.

Doha Shuqeir was great to deal with. She was very friendly and if she wasn't able to answer a question, she asked for assistance. She's an asset to your company.

Tim was a great sales guy. Made everything clear and a no hassle experience

Marcus and James were great to work with and very patient. We walked in and Marcus greeted us and then didn’t bother us or hound us. He let us look on our own and would check in periodically. The only downfall is we were told we could pick up our sectional on Saturday and rented a U-Haul but when we got to the warehouse we were told only a portion of our order was even in Bolingbrook and the rest wouldn’t be there until Tuesday…so now we have to rent a truck again.

Salesman and managers did so much for us, we really appreciated it.

The customer service was very choppy and they sales person wasn’t personable at all seems like his main focus was to get us the most expensive bed although we asked for cheaper ones that pretty much was like the higher one.. didn’t purchase anything left because I couldn’t continue to deal with that..

Went in and was shown by Christian a couch and love seat set similar to the one mentioned, which happened to be on sale! Made the purchase and was in and out ◡̈

Osi was the best! So polite, patiant, and helpfull.He made my day.

I came into the Bolingbrook store to purchase parts for a bed I purchased years ago. I was greeted by a Sales representative named Tim and he was polite ,professional and helped me find exactly what I needed. I highly recommend this store, the service I received was excellent! Tamara

The sales person I had was very personable but the checkout process was incredibly long. I bought a canvas print and it took 20 minutes to purchase this print not to mention all the paperwork I had to initial and sign. I have bought canvas prints at Meijers and it takes less than a minute to complete my purchase.

Even after reviewing many of bad reviews on their delivery time, I still thought of checking their furniture out (my fault). The visit to their store was good (not lying there). However, If you are like me, and assume that you will be lucky enough to receive the furniture on the time as they say, please don't fall for that. I confirmed multiple times from the agent that our furniture will be delivered on time and there won't be any delay from their side. He even showed his computer screen just for my own satisfaction. We were in between moving places and we sold large furniture items thinking that the new furniture will be received in a couple of days. Worst assumption ever! We have aligned all of our vacation plan for the week after the furniture delivery. Guess what, the delivery day passed by any regular day with no calls or messages from Ashley. I had to call and inquire myself, just to be told that the furniture has not even at the warehouse yet and could take couple more weeks and there is no estimate on their delivery time. I am so disappointed. Worst store ever!

Placed an order, the order was never placed properly had to go to the store in order to get it properly fixed. With a new scheduled delivery date order was then pushed back again. Called customer service was put on hold for over 45 minutes was forced to use another phone to call customer service only to hear “Im sorry” and be barely compensated. You’re better off buying online or going somewhere else. But the staff is nice and polite i’ll give them that.

Ashley system was down on the day I had made an appointment with the sales rep to write up my order. The sales rep texted me 5 minutes before my appointment to let me know their system was down. I don’t think this was very professional as the rep could have let me know before driving to the appointment and schedule an appointment once the their system was up. The rep also never mentioned there is no return policy. I was not very happy with the mattress I purchased and because the sale was very poorly handled I am now stuck with a mattress I am not 100% satisfied with. I don’t think I will shop at Ashley again.

Staff was attentive and very helpful and worked hard to find answers for items we were interested in. We were able to get exactly what we were looking for at a great deal.

Amazing staff and prices. Really impressed at this particular store

It was a great experience with the entire staff greatly appreciated all the 💕the salesman Christian Secreto was more than professional couldn't have asked for a better person

The Whole Ashley Team was Awesome and bought furniture a great price. Thank You Ashley

We received a new bedroom set and I am disappointed because the guys who put it together didn't do a good job. The slats under the bed should of been screwed in and they left half the screws out and when you sit on the bed all the boards bang on the wood frame. I even gave them a tip. Wished I would of known what they did before I wasted my money. Disappointed 😞

Me and wife went looking for furniture and lady thought was going help us . Then she was gone and we found something and there know one help us. No wonder place look like ghost town no costumer service . I guess places don’t want are money !!

Nice and beautiful furniture. $$$.

Besides the brutally slow computer system, it was very good. Tim was very helpful and knowledgeable.

Most terrible experience I had in my life. I called the Bolingbrook Ashley to see if they had a sectional in stock. They told me they did and as long as it was paid in full it would be delivered by Friday. Thursday came around and I heard nothing about the delivery or confirmation. I called in and they told me that the order was processed as a layaway and not a sales order. The Buck was passed around 3 times until the manager told me that it wouldn’t be delivered until the following week. My family is coming in from out of town and now I have no where to seat them. Absolutely nobody was willing to do anything to make the sale right so I ultimately had to cancel and will have to find a couch elsewhere

my experience was very pleasant! Christian was very helpful and professional. Thank you Christian!!!

Excellent customer service. Provided details regarding financing and discounts offered towards purchase.

Yes, great experience but ordered but no communication about setting up delivery!

Christian was so kind and helpful. We would definitely come back and deal with him. The manager was so sweet and made sure our experience was great.

Will never buy from Ashley again. Every statement made by sales reps and customer service has been incorrect. Were told furniture was in stock. Never heard from anyone for delivery. Called multiple times and heard things like "we'll call you back in 3 business days" but no one ever calls back. Finally called the store directly and was told that the couch was out of stock until October. Not sure why no one bothered to tell us. Asked them to cancel and was told refund would be processed in 3-5 business days. Still haven't received the refund after 3 weeks so called again. Supposedly order is now canceled and refund will be processed in 7-15 days. Sounds like they make up whatever they want on the spot!

The warehouse need to hire more people , waited 50 min one person working , not his fault . Ashley pay more so you will get hep !!!!

Our salesman Tim was kind and knowledgeable. He was patient and answered all our questions!

Tim my sales rep was very polite, engaging, was not pushy or overly aggressive. His customer service was excellent. He was very attentive and went above board to make sure I was well informed and my needs were met. Thank you Tim

Did bought furniture set back on 03/07/2023. Table, chairs and 2 sofas. Order arrived later wrong, as the table was different color. Spent few days on the phone to get it fixed, few weeks after received a table in the preferred color, but damaged. Delivery guys made pictures upon the delivery of the damaged table and told me to keep it as they cannot help. Called multiple times to the Customer Service, without any luck. Every time they are telling that someone will reach you and nobody does. Got in touch with the store manager Berenice and salesman Tim, they are telling same thing that someone will suppose to call me. No call, no emails. Paid money and received damaged items. Spend over a month to get it resolved without any luck. Ridiculously bad service, nobody cares about you. DO NOT BUY nothing from them as they will even not pick up the phone from you as soon as you will pay and leave their store! *UPDATE Even though they’ve replied nicely to this review, still nothing was done or changed. Nobody even tried to reach me. Customer service 0 out of 10.

The sales representatives were absolutely perfect and offered the best customer service possible!

Joyce for very helpful and knowledgeable. She guided us through the numerous choices and found something we were very happy with and got us a deal on it too. Would definitely recommend! Thank you!

Horrible. Worst customer service ever. I've bought other things and no complaints but when something does go wrong....you won't get help. THANK GOD I decided to wait to see what would happen this week and did not buy all additional furniture when I was in there this weekend again. It's been TWO MONTHS since I got a defective bed in (looks like someone had a dance party with dirty shoes on on the headboard made of fabric). Followed all instructions and called right away. Only solution was to have a tech come out and attempt to fix it but that was over a month out. Called endless times, asked to speak to supervisors to which they told me each time someone would call back and NOTHING. Well the 'fix' day finally came and guess what...no call no show. I call back...same thing all over. Here I am after 3 more calls this week and nothing. Still have a bed I am not using. No way to speak to a supervisor. Nobody to help other than tell me to email them pictures. The same pictures i've sent 3 times already. Oh and when I did think I might get someone that could help...they would disconnect the call. Never call back. I'm so over it. About to load up the bed and drop it at their store's doorstep and drive off. So disappointing. Had so much on my list I wanted to get from them.

Christian and Eduardo at the bolingbrook store were very helpful with my purchase. The furniture was better priced for the quantity than the other stores I visited.

Fantastic. Tim is so kind and helpful! Thank you!!

Thanks for the help and support in choosing the right furniture. Eddie was accommodating and knowledgeable in the area and stayed late to help determine the right furniture.

Joyce Foley was exceptionally nice with a lot of patience. We appreciate her service and knowledgeable expertise.

Tim was outstanding to work with and focused on our requirements and budget. We will be back to Ashley in the future because of him and how he represented Ashley as a customer focused store!!

Tim was very helpful and worked with us to fit our needs.

Our delivery was flawless! Jose was so professional and fast delivering our table/chairs and buffet cabinet.

Very pleasant young man he was very respectful. He was very polite and it looked like he really enjoyed his job. So yes I'll give him 5 star's

Chris was great! We walked out with couches and a new bed set! This was super smooth and we’re super satisfied!

Ashley was great!

Terrible store. I bought a couch and love seat floor model. There was something spilled on the top and its dried up. I called the manager over a month and a half ago and noone will return my call.ill be contacting the better business bureau

Wonderful shopping experience. Their professional and knowledgeable staff made everything very easy.

Tim was great to work with‼️

Tim was so helpful with our purchase!

Christian was a great salesman. So easy to work with. Can't wait for my new sofas to arrive.

Tim was very patient and helpful! The manager was also very helpful.

We found good quality furniture we wanted at Ashley’s in Bolingbrook. We have been searching randomly and found pieces that fit our needs and price. No sales pressure. Our sales rep was wonderful to work with.

The gentleman that took care of us. “Ricardo”went out of his way. He was very patient and wasn’t pushy or following us around.

Ashley has the worse delivery service I have ever know, the people at the warehouse and their supervisors and delivery is all messed up. I bought furnitures from Ashley and they waste my four days waiting for delivery two of which nothing happened at not even a call back to say they were not coming and one a delivery of the broken furnitures that they wouldn’t even take out of their truck. Then comes the trickle down, one chair wrong couch at time and table after a month then the next delivery after two months and still they get the order wrong. I advise anyone looking for furnitures to please pass Ashley for your own sanity sake.

We waited an hour and nobody came and help us they said they were “busy”

My salesperson Marco was very helpful.

Tim is excellent ! Good experience, delivery next week!

The two gentlemen working in the store were very friendly and helpful. They respected my mom’s and my space, giving us as much time as we needed to browse through the furniture without them constantly checking in. I have been to other furniture stores where they’ve lost my business simply due to their sales tactics, being over-the-top and constantly following you around while they pressure and push items on you to buy without giving you the space to decide if you even like the furniture. My experience at Ashley Furniture was pleasantly nothing like that. The two gentlemen working that night let us know that we could come to them with questions or for help and then let us shop. I was very appreciative of that fact alone and will definitely be shopping there again.

I am very disappointed in the salespeople who seemed to say what I want to hear, but not the truth! When I picked the items I bought the sales person said each item was in stock and would all be delivered by 12/13/22. That was a lie, because I got a call saying there were items not in stock and they would have to reschedule for anytime between 2-4 weeks! I called the sales person and left a message to have him call me, he claimed he never got the message?? So i went in the store the next day and his manager tried to diffuse the situation by offering g money off and saying I would get it by 12/21/22. This was after he said he checked stock, again, and I would have it! Needless to say they called me again to say the earliest I could get it was the 27th because, again, something was not in stock?? Not sure what system they use for stock checking but it is worthless, or they are just not being truthful?? Very unhappy Customer! Find another place to buy your furniture, or prepare to be unsatisfied!!!

Tim was extremely friendly and attentive without being a hovering furniture sales guy. He was well prepared offering up graph paper, tape measure and pencil to help find our perfect sectional! We ended up also buying a nice set of dining room chairs that he made sure to get us the best possible deal on with the current holiday sales. He gave us all the payment options in a clear to read format and outlined the pros of getting the protection services. Hopefully we won't need to use them but with 3 kids it's a good idea. Overall, A+ service from Tim and great selection of furniture at Ashley. My family has found our new go to for furniture needs.

Everything was great. The gentlemen that waited in me was fantastic. I love Ashley furniture and I’m looking forward Gm for my future purchasing. Ms. Welch

I highly highly highly recommend you do not shop with this company. I’m not one to leave reviews. This is by far the worst company I’ve ever ordered from. First they promised us a date not once called to reschedule. It got rescheduled for two weeks later and we had to call to figure it out. After taking days off work to be available to recieve the furniture it wasn’t coming the day they promised. So having to take another day off two weeks later to only recieve everything except the most important part of our bed our headboard. Also a broken nightstand which is clear as day broken and the delivery drivers were to lazy to say anything. So now after spending days calling and getting the oh we will call you back and not once did anyone ever call us back to correct all this nonsense. They finally offered a week later delivery for the head board. And only a 200 in store gift card. I’m sorry but after the experience I’ve had and spending 7,000 dollars the 200 gift card is absolutely unacceptable. If people actually did their part and did what they said they would and promised it would not have escalated this far. But I repeat unless you want to be absolutely misserable do not order through this company. Between the sales team the customer service and the managers lying through there teeth. You will never be happy ordering through them!!!!

Chris did a great job explaining everything I was concerned about.

Sales rep Lee was awesome. No pressure attitude but readily available for questions. Our experience was very pleasant.

Nice store. Friendly staff.

Our sales person was very helpful and knowledgeable about mattress types and prices. She spent time with us and was friendly and easy to work with. We will recommend her to people we know who are looking for mattresses or furniture, etc

It was more difficult than buying a new car. So many hidden fees, add ons. The 25 % off came with a 10 % interest fee. Why does buying furniture have to be such a game? Give me a price and mean it. Bottom line is what people want and need.

From the moment we walked in, our sales rep Tim was very helpful. He was not pushy at all and provided us with the answers to our questions. We were able to find furniture that fits our space and look forward to enjoying many moments in our family room.

Let me be clear… my interaction at the Ashley store with Joyce was superb. She’s absolutely wonderful. Since then, the service has been TRASH. I’m missing pieces to my furniture. Instead of expediting the missing pieces, I’m forced to wait 7-10 business days. I’ve been waiting for this furniture since AUGUST, it’s November and will likely be without until December. I paid for delivery and installation, just got delivery. I asked to speak with a manager, they apparently don’t exist. I won’t be returning as a customer and am now forced to make my way to a store simply to be refunded for service I didn’t receive.

We started this process in April 2022. First delivery in July. Since then it has been a nightmare! Damaged furniture ( several items had to be exchanged) , long wait for exchange ( product came in damaged,or just not available) . We finally got everything exchanged on Nov 14. ( after we contacted the store Mgr) While Claudio was helpful with this last issue, the whole experience left me very disappointed with Ashley. We entailed over 79 emails, & texts. One person did contact us after the first issue in July, but never responded to my 2 email ,& texts. & we are still waiting for our end tables to be repaired. We will not be shopping at Ashley Furniture in the future.

Where do I even begin. November 6 I went in to purchase an adjustable base and Lee promised it would be delivered that Thursday. Thursday came and went and nothing was delivered. Friday I went into the store again to cancel the order, because I believe if you say something is going to happen then it should. I ended up speaking to Claudio who’s the manager he offered a discount and promised next day delivery (Saturday), so I agreed to give them another chance. I had gotten a call (Friday night) while I was in the movie theater, so I called after. Since I don’t use my Ashley card often so they had some sort of address block on it and they ended up canceling the delivery. I then called the store on Saturday and spoke to Claudio again who basically said it wasn’t his fault it got canceled and they can get it delivered Monday, so here we go with another chance to deliver. Well today is Monday no email or text with confirmation has been sent since I last spoke to him. When I call Ashley it states my order is ready, but no delivery date is on it. I am very disappointed in how this whole experience went down. All they care about is the volume of the sale and cross selling the protection plans for their commission. Customer service failure 100%

I was very pleased with Lee, excellent customer service. Answered any and all questions with our purchase. 5+ stars for him!!!

Claudio and Tim were great 👍🏻 We enjoyed your company and look forward to our new furniture!

How you can give someone good review when thay are LIARS order delayed for 5 months promising free delivery and nothing of that happening damn cancellation on the way!!

Lee at the Ashley Bolingbrook location is extremely knowledgeable about mattresses and their performances. Lee is very personable and made us feel comfortable with no pressure. If your looking to buy or just shopping around ask for LEE ANDERSON at the Ashley Store in Bolingbrook

Our sales associate Angie Mesick was a tremendous help. We had to make multiple trips to the store to make sure what we wanted would fit in our family room and would look good. I would highly recommend her and Ashley Furniture.

Jaydin was an excellent sales associate. Attentive without following me around. 5 stars to Jaydin 👍🏼

After going to over 6 stores, I found very nice pieces and for great deals! Lee was so patient, professional, and helpful by listening to the styles I was looking for and taking me right to them!

So we walked in nobody was bugging us we looked around tried out the beds decided on one bed and they were very helpful with us purchasing a better bed and a better price very helpful and patient with us because we weren't sure on which bed to purchase maira and the store manager were very patient I do not remember his name but he was a gentleman and very very nice I would send a lot of people there just to talk to those two because as you know dealing with salesman sometimes becomes aggravating they were not salesman they were just there to help us and we were some of the last customers for the night but they had patience lots of patience with us because as you know we all want to go home at the end of the day

Maria and Tim were very helpful. They were patient and took their time helping me and my fiancé by answering all the questions we had and helped find the perfect furniture for our room! Highly recommend this location!

I went first to a Ashley in Geneva IL and the sales person there came to us and directed us to the recliners and then she took off to the next person entering the store. To me that was really ignorant. My wife and I left but when leaving that same person stopped us and said when you decide make sure you see me. I said to my wife NOT HARDLY. The next day I went to the Bolingbrook store and while looking around a sales person came up to me and stayed with me to explain everything that I had questions about. This is a damn good salesperson. She helped me a I purchased a recliner that day because of her help.

Excellent service. Thank you Maira

My wife and I worked with both Christopher Villanueva and Joyce. They both showed outstanding customer service and was very personable. We will be back for more furniture soon. Thank you for hiring great staff!!!

Delivery was great and service overall was great

Worst customer service ever. This will be the last time I spend over 5k in Ashley, I have placed my order back in November 2021 it took them almost 10 months to receive my order. I tired to talk to customer service, get a hold of someone in charge, I even ask for area manager to call back so I can share my concerns. Absolutely nothing. They are the worst and I will definitely spend my money somewhere they care about their customers and respect them. This is exactly how you losing you customers, I was reading the rest of the reviews and I have noticed that I wasn’t the only one had this issue. I’m sure they will be closing their Business pretty soon if they continue to their worst service.

The BEST shopping experience I have had in 43 years on this planet!! You have to ask for Lee (salesperson) for any furniture needs you have and make what would normally be a stressful endeavor into the easiest and stress free experience you will ever have!!! Thank you Lee!!!!

The guys were very friendly and kind during the delivery and got the job done fast. Would recomend.

So happy with my purchase. They were so accommodating with everything!

Tim was pleasant to work with and went up and beyond to meet our needs.

I am so upset with Ashley their customers service is very poor they don’t care about people. I order my furniture in the first week of January and said it will be deliver in second week of March instead it delivered in last week of April. And during the delivery, delivery boys damaged my furniture plus my wall. They never compensate the money they promised me I contacted them every single week but they hardly reply and tell me to wait more week, told me check was mailed in June it is August but check never arrived. They don’t even give me any other detail about the check. They broke my wall and just walk out of the door very very disappointed with them. I will never do business with these people again they are just scam. Shame on you Ashley.

While I didn’t get anything, this store is very well organized and the customer service is very good. I walked in and was greeted by Angie and let me walk around with no pressure. She was very patient and answered my questions when asked. I went during their labor day sale and prices were reasonable especially if you buy 2 or more items. The nicest Ashley store I’ve been to.

Ordered in January 2022, was given the reasurance that "Ashley is direct from manufacturer, we will have your furnature faster then other stores" Half our order arrived ontime. Problems began months later when they delivered the wrong color coffee table and expected us not to notice that it does not match the rest of the furnature. We told them we just wanted our money back and we would look elsewhere for a table, they said they could not give us the money back. It took a week and countless phone conversations for them to 'allow' us to 'reselect' a different table because they no longer make the color table we purchased. Went back selected a new table, Tim, our sales associate said it would be available for delivery in a couple of days and scheduled the delivery. Delivery day came and went with no table delivered. Called and they said it was not available for delivery for 2 more weeks. Tim was unavailable to reach everytime i called. Eight (8) months later and we just received our remaining items, only to have the dresser chest broken in the delivery truck. Very curious to see how they go about trying to resolve this issue... The absolute worst experience with Ashley furnature, TAKE YOUR BUISNESS ELSEWHERE.

The worst experience I have ever had waiting on a bedroom set since April have not received it yet no phone calls telling me when it's going to come I have to call them because they give me a date and they will not call you on that day and let you know that your order is here I had to call them four times they gave me four different dates since April and I have not received my bed yet they call me today and told me my bedroom that will be here first week in September not received it yet it's always a different date when it comes to my bed April 20th May 6th June 26th now first week in September I have been waiting since April that's a shame shame on you Ashley Furniture store it wouldn't have been so bad if you have call me and let me know that is not here but I have to call you all on the day that is supposed to be delivering and it's not here yet it's the same thing every time I call the words it's not here yet that's all I hear for 5 months never again never never

I had a great experience. We were greeted promptly and assisted just as fast. Our salesman showed us exactly what I wanted to see, so as mentioned above, we were done at that point. Made our purchase and we’re on our way home.

Lee is the best!!

Leeland was knowledgeable, friendly and super efficient. I would always want to return to him for my future furniture needs.

Great experience at Ashley furniture! The sales team did not breathe down our necks shopping for furniture ! We will be back

Very helpful

Great place and people

The worst experience ever. Poor communication. Zero customer service. Piecemeal delivery of multiple pieces. You only get 2 deliveries. After that, you’re on your own. A joke from start to finish.

Ordered furniture in January. Was supposed to arrive in April. April came and went. Then they said early July. Then it finally came end of July and one table was damaged. Hoping it won’t take another six months to replace the damaged table.

Very bad experience do not do business here I bought my living room mid June salesperson promised it will get delivered first week July. I call her the the following week and never answered.. Then gave me a new day to deliver ,the 27 but no nothing I call store and now its Agus 12 .. oo but the want my first payment already .. Shhh

I was so pleased with the sales associate that helped me with my order. I really liked that I felt no pressure to buy more than what I was looking for. The color couch I wanted was actually the one they had on display. I found a coffee table and knew it was perfect for my new place. Tim said it was the same one he was thinking too. Couch, coffee table, end tables and counter high chairs were bought today. I will be back when I need additional furniture.

Chris was a great sales rep. Not pushy and really helpful.

The salesman told us he couldn’t help us carry the chair out. He said it was store policy. He said he may hurt himself. I had to carry it out myself. He is in his 20’s I’m 60.

Went in there with my niece and we purchased $5000 in furniture, for her apartment. They are so quick to make the sale and listen to you when you give them your credit card . But when all the furniture came for delivery it was all broken and some of the furniture didn’t come at all . No communication . I’ve called numerous times and no one has any answers , nor do they seem to care and get answers. They have my money but they’re not making the customer whole. Too bad this happened because my niece still needed more furniture and we would’ve spent another $5000, but not now! And this is how businesses go out of business .

Ordered furniture in April.. have had it delayed in delivery twice.. received wrong couch today. They tell me the sofa bed I wanted is no longer in stock, I have to re-elect and could take even longer to get. I am extremely disappointed in the store.. although Claudio has been helpful at times. I feel I have been deceived. The delivery drivers were extremely nice.

Lee was very helpful with placing an order of a kitchen table for us.

Giving this store 2 stars only because we had a good experience inside the store. We get a lot of furniture from Wayfair and wanted to gift our parents with a dining room set so we decided to go with Ashley's to make sure its good quality. The table was around 3K and we paid the $200 extra for delivery and set up. Only our parents were there during the delivery and they pointed out a crack on one of the chairs and an indent on the table. They said they will send someone out to come look at it and possibly fix it. We contacted them also letting them know that the screws on the chairs were jiggling and not tightened. No one ever came out and all they did was send us extra screws. When the screws were delivered, we flipped all the chairs on top of the table and that's when we noticed that 4 out of 8 chairs were cracked, the screws were mismatched and a lot of them were stripped. One chair looked like it had glue on the crack and looks like they tried to fix it. When you pay that much for furniture you expect it to be in good condition and assembled correctly. If we knew it will be done this way, we would do it ourselves and save the extra money and trouble. I understand 1 crack but not on half of the furniture. We shouldn't have to flip each furniture piece upside down to see that something is wrong with it. I am really disappointed because most of the furniture we purchased from Ashley's over the years we were happy with. Wish they had better quality check.

Our sales associate, Angie, did a wonderful job of helping us find pieces that would fit our needs. I would highly recommend Ashley if you need a budget conscious way to furnish a small apartment or condo for a senior citizen.

Our experience at Ashley in-store was not our best interaction. We’ve bought several items at the Mokena/Tinley location in previous years with great experiences. We worked with Abby at the Bolingbrook location & while she was very helpful in-store, when we had an issue post delivery, she ignored our attempts. In-store, the manager would not come speak with us about the price as she sat on a nearby sofa on her phone. Very rude. Don’t know if we will be back if this is how customers are treated.

Our salesman was knowledgeable and friendly. The whole process was quick and easy without feeling pressured.

Left trash behind. Not okay.

Wonderful staff able to find what we needed

I would even give one star. Ashley furniture has been horrible and the worst service I ever had to deal with. I ordered a lot of furniture through them and when delivery came, half my order was missing without informing me prior. They apologize and say the remaining furniture will be coming in a month. The furniture arrives and they gave me the wrong couch. Not only this but communication is non-existent and everytime I call the store they hang up on me or never call back. Ridiculous experience for the money I spent at this company. Avoid at all cost.

Great customer service. Flex payment

Angie was very nice and helpful

Jacob was very helpful getting me a Recliner today, thanks Jacob!

Plenty of sales help when you needed them but they did not follow you around and not pushy at all and gave us a great deal!

Great selection of furniture and helpful staff

We purchased some furniture for our living room; we received excellent help from Eddie and Bernice. The service was wonderful and we felt that they educated us on our options and set good expectations for delivery. An excellent experience.

Friendly service by Tim and was not pushy

Knowledgable staff who offered a good deal and answered all my questions.

Purchased a king size mattress on clearance that is super lumpy with sinking areas. Called their customer service dept and was told the mattress was purchased as is and there is nothing they can do about it. $600 out the window. I will never ever purchase anything from here again and will be sure to tell all my family and friends as well as letting it be known on all of my social media platforms. If I could give 0 stars I would.

Same as many others. Bought a couch, set up delivery and here we are 3 weeks after couch was supposed to be here with still no idea when it will arrive. We have been sitting on the floor for weeks now & still cant get any answers. The call center people who barely speak english are saying its may be another 2-3 weeks before we get the stupid couch delivered. Of course the people at the store dont tell you any of this when their sales people HOUND you for your business the second you walk in the door. NEVER AGAIN

Lee was a great salesman, had us in and out within 30 minutes. Great prices and availability

George did a phenomenal job. He took all the time i requested and needed. He spent over 2 hours with me and was nothing but patient and kind. However, he was given bad information from his supervisor as to what type and how many pulls would be done on my credit. I will be following up with corporate as the assistant manager had nothing to offer other than "it's only a few points."

You guys did an amazing job. I love all my furniture. I will definitely be shopping again.

Avoid unless you like dealing with used car salesman types. Prior to walking into this store, I purchased a Lazyboy recliner next door. However, we were also in the market for a sectional so we decided to walk next-door and take a look around. Right off the bat, I had a salesman on us. Now this happened at Lazyboy too but the personal literally just told us about their warranty and left us alone. After that, I walked out spending over $1400 on a single chair. This salesperson started out asking us "Have you been here before? Are you familiar with Ashely". In which, I reply "yes sir i am thank you" while not making eye contact and walking away as that should have been a hint to just leave us alone. Then he asked about the Lazyboy receipt in my hand and said I should return my purchase and buy a chair there instead. During this, my wife hung back and sat on a sofa in hopes to stay out of view (as she prefers i handle such situations) but alas, the salesman locked on target and started with her too. Without being disrespectful, her tone of voice and body language EASILY dictated that she did not want such interaction and politely told this person that we are just looking and we will reach out if we need anything. So we go about and look and numerous items. About 10 min later my wife found a chair that she liked and decided to sit on it. Mind you, we are not on the opposite side of the store and relatively out of sight from any staff. Then comes the same salesman with stories about how this chair is considered "a couples chair" and tries to talk us into purchasing. At this point, we started walking away without making eye contact while the salesman preceded to follow us reciting his sale schtick. At this point, my wife sternly says "we will let you know if we need anything, thank you" and we left the store. I understand that people in sales may need to make a quota and are pressured above to do so but this literally felt like harassment. Mind you, I just came from a furniture store where nobody bothered us at all and I spent $1400 on a single chair. I left Ashely Furniture because we would not be left alone. Congrats Ashely Furniture, you will never get any of my money.

Accepted for delivery of 14 weeks, a loan at 0% for 1 year. We have been waiting for furniture for 6.5 months, you stay at home because they can't specify the delivery time (the distance from our house to their store is 15 minutes) .. and here's what you received 🤬 and didn't even apologize .... their attitude to customers is changing in another direction .. They also say that this is the first time they have delivered damaged furniture🤬 Although our acquaintances have the same story !!

(Translated by Google) Okay (Original) Bueno

So unhappy. Ordered bedroom set months a go and I'm still waiting for a delivery. Every time I call I listen to nothing but excuses and I'm being told 2-3 weeks, then I call again and I hear the same things plus then they will expedite my order and guess what? Nothing! I feel like I'm being ignored. I'm very patient person as long as I'm being respected as a customer. I will never make any purchase with Ashley Furniture ever again. Enough is enough.

Easy and fast check out experience. Got a great deal on a 3-piece furniture set that I love!!

We purchased a couch from Ashley Home Store in March of 2020 and just outside the 1 year manufacturer warranty noticed the couch starting to sag badly. When we looked deeper we found that the major supporting beam on the back of the couch had a large knot (see picture) in the middle of it which caused that beam to break at that point and the broken support beam to rest on the ground. Since that first crack in the frame we have experienced a number of other issues. The canvas fabric that holds the seats up is tearing off the frame making the seats sink further and further to the ground. The canvas is held on only by weak staples some of which were not even inserted all the way. Staples that through the regular daily use of the couch have worked their way out and I am now discovering in our carpet. The next issue is the right arm of the sofa (not the side with the chaise) appears to be breaking off the main frame of the couch. As you can see from the front view and also the back view there are nails sticking out haphazardly. If screws were used instead of staples or nails the couch would certainly be more secure. The frame cracking at the knot helped contribute to both of these issues because of a balance shift in the frame. The amount of wear on this couch in less than 2 years has been absurd. I’ve attempted to make a bad review of this couch on the Ashley website and they won’t even post it, they are deceiving customers by curating only positive reviews. After I submitted the negative review we were contacted by Ashley Home Store and they offered to give us free materials to fix the couch but we had to pay labor, estimated at around $300. So we would have to sink more money into a couch that had an initial issue from their construction. I urge everyone to think twice before purchasing furniture from these stores. I won’t be surprised if even this bad review magically disappears…

Worst experience ever!! This is my first time buying from Ashley and I regret it soo much ! I bought sectional sofa (three pieces)on October 5 and they told me it would take 8-12 weeks but longest time 16 weeks they said and I was ok with that. But it’s been more than 16 weeks it’s been 5 months and I still didn’t receive it. I called them couple times surprisingly they said first part is coming February 14, second part is coming end of March and third part is unavailable probably coming on April . What the heck ?! Now it’s February 24 even first part didn’t come which was supposed to be here on 14!? Horrible service! 👎👎👎

They were very helpful and we bought a new couch. They weren’t pushy trying to make us get an warranty package just told us what it was.