Ashley Store | Bolingbrook, IL 60440

Very professional, helpful, and friendly staff. Javon was very friendly and responsive to my inquiry when I called about furniture advertised online. Because of Javon’s excellent customer service and professionalism, I traveled to the store the same day to review and purchase the furniture. While at the store I worked with Salesperson Omar who was just as helpful, friendly and professional as Javon! I had a great experience and will be back. Thanks again Javon and Omar!

Over priced, average quality and bad return policy

My comforter was delivered to the wrong address. And there are scratches in my table. Plus the delivery drivers damaged one of my items .

Omar was great!

Omar Arman recently helped out my family and I in purchasing some furniture for our new home. Not only was he extremely patient, kind and personable, but he made the experience less stressful and rather more enjoyable. Highly recommend everyone to purchase through Omar!

Omar Arman was literally the best salesperson! He was so sweet to my mother and helped her out a ton! Definitely reach out to him if ur looking to buy furniture with good deals !!

Really great Service and many Fine Quality products Thru out the store!!

I was impressed with the sales man that did his best to satisfy our needs with great furniture and price we will definitely go back. They all made U feel at home. We Thank U and can't wait for are furniture.

We had a great experience buying a cabinet at the Ashley Store in Romeoville, IL. The selection was quite good, and there was a large Labor Day sale going on. Kudos to our salesperson Kayla Baker, who answered all of our questions, showed us some things we would not have seen on our own, and handled the purchase and financing seamlessly.

Ron was great. New to the store but was still very helpful

Shane was very helpful and knew when to help and when to let us discuss. We purchased our new living room and dining room set today and look forward to its arrival in early October!

The "Manager" finalized the purchase. He took our information and set up the wrong address for delivery. Also, he never explained how much delivery was or the extra $175 fee for a warranty plan - just added it on and never said it was optional. He would not let us read the fine print but had us sign the "receipt" on his broken computer screen. Ended up feeling totally scammed and will never recommend this store. We are still working on correcting the delivery address, but every step it directs us to for assistance leads to no response. Very disappointed with the whole experience.

One of the best Furniture shopping experiences we've had. Ron & Javon were very pleasant and professional without being the typical sales people. They listened to our needs and helped us find exactly what we were looking for (in a better color option than) what we saw while browsing online. Great guys & looking forward to our next major Furniture purchase.

Kayla was very helpful and knowledgeable. She also was not pushy and let me feel at ease with taking my time with deciding.

Friendly staff was greeted when i entered. Lots to see.

Excellent communication, negotiation and everything went smoothly with the transactions and delivery.

Recently visited, I was looking for a dining table and sofa set. My sales rep Omar arman was an amazing help. He helped me pick out just the perfect one for my new home. I see why the manager kept mentioning why Omar arman is the main sales rep. would definitely recommend him for all of your furniture needs.

I worked with Omar, he was very knowledgeable, professional and respectful. I would recommend him to everyone I know.

Ashley Furniture was a great choice for a new bedroom dresser. They have many options and different styles. After a terrible experience with Wayfair I recommend going with Ashley every time. They even did a price match!

Omar was so helpful and made sure I got the best deal possible on a power recliner for my husband who is recovering from heart surgery. Thank you Omar!

We were treated in a very friendly and respectful manor. Omar was patient and made sure our purchase was correct and fit our expectations.

I recently visited this specific branch and was extremely satisfied with the exquisite service provided by a young man named Omar. He treated me with excellent customer service as soon as i walked in and i left the store purchasing two couches and a mattress. Will definitely recommend to anyone wanting furniture!

I ordered a queen bedset and i ordered delivery and setup and they dropped in the garage and did not set it up in the room. I paid for delivery and setup.

I didn't like it very much. I will never even buy a chair there again. Delivery is much later than promised, they paid 200 dollars for delivery, the movers took another 100 for themselves, you don’t pay them a salary? Horrible.

Every time I go in for more furniture, I'm always helped, and they match the best prices. Will always shop at Ashley.

Omar was great. He helped a lot. We went into their location just for looking and decide what we want, we ended up with buying great furnitures. Omar mad his manager were so helpful and friendly. If you need any furniture and did not decide what you want go visit Bolingbrook Ashley and ask for Omar.

Got my dream couch from here! Staff was friendly.

Great service, Omar was very helpful and informative.

Great customer services and product knowledge.

Yet again I had a fabulous experience at Ashley. My sales rep Omar at the Bolingbrook IL store was extremely helpful - making sure my account info was up to date, making recommendations on which mattress to go with my bed selection, and getting me a quick delivery date. Some sales reps can be really pushy but he made it a great experience. Would highly recommend anyone to work with him and will absolutely be buying from Ashley in the future.

Kayla was very helpful. My heart was set on the Robbinsdale white and grey kitchen table but really wanted it in the standard height, but told not available in white, only in the dark gray and the brown one. We settled for counter height, but not sure how it will look in our small apartment. We will try it, although disappointed. Just perplexed why Ashley furniture didn’t make it available in the standard size? So, we will try the counter height. We were over all pleased though with our selection of our furniture and sale discount we received.

I had such a great experience at this location. I worked directly with Mr. Ash Patel. He was incredible. I was able to get all of the furniture pieces I wanted at an affordable price. He was very quick and efficient and I left the store extremely happy in less than an hour. I will definitely be shopping here again.

They welcomed me in a very polite and respectful manner though the store was about to be closed, in about 20 minutes. Since I was in that area, thought I give it a try, they helped me get what I was looking for and cooperatively spend 2 extra hours to close the deal, and it was worth the wait, for I had chosen to up buy a king bed set and a All night firm tempur pedic cooling mattress.

Excellent experience with Ash! He is very friendly and professional. He helped us with all of our questions.

Great service.

Omar was Amazing to work with!! Great customer service!

Love the quality of the Bedroom. Peter, who helped us, was Terrific! Helpful and courteous!

Ash was so nice! He worked with us to match the price online and he was very helpful to work towards a price we wanted!

The guys took great care not to bump or drop my sofa and chair carrying them up to the 3rd floor. Once they set it up, they moved it in the right spot where I wanted. Great team! My furniture looks great in my apartment. Thanks Ashley team!

Ashley has a nice selection and variety. Kayla was the perfect balance of helpful and “out of the way”- she gave us initial information as we entered and then left us to browse as we’d said we were there to do, but was easy to find when we had a question. She was knowledgeable and pleasant, offered options but wasn’t pushy. The only detractor is the time required to complete a purchase- not her fault- the process is clunky with multiple steps requiring her to go to multiple people at different points. Streamlining the purchase process would be a great improvement for the experience.

Peter and Omar were knowledgeable and extremely helpful. Will be returning for future purchases.

Omar was awesome! Sale was quick and easy! I will be returning for future purchases! Thank you!

Great service

Omar is unmatched. He is the best salesperson in the store! From the moment you walk in until you leave, Omar makes sure he finds exactly what you’re looking for—and if not, better. Definitely will come back for more!

Omar was amazing. He patiently walked us through the whole process of choosing the furniture for our new home. He gave us options and was kind enough to explain all the details without hesitation. Glad to have found our living room and dining room sets at Ashley Bolingbrook! Kudos to Omar, you're absolutely wonderful!

Great place and great service.

We worked with Joyce. She was very friendly and helpful in making our purchase. She gave us all the options we needed and let us know that the item we purchased was eligible for a sale price. She saved us some cash.

Overall great experience

Omar was a fantastic sales rep who was very informative and not pushy. Great experience!

Amazing experience while shopping for my furniture thanks to Omar Arman ! What an amazing are human being !

I recently visited Ashley Furniture to find a new living room set. I was feeling overwhelmed with all the options, but then I met Omar. He took the time to understand my style and needs, guiding me through various choices without any pressure. Omar's expertise and genuine care turned a daunting task into a fun and enjoyable experience. Thanks to him, I found the perfect set that fits my home beautifully. If you're looking for furniture, do yourself a favor and ask for Omar!

Peter was a great salesman. He helped us find exactly what we wanted. The manager was attentive and proposed a great price.

Worst customer service

Me and my wife recently had the pleasure of being assisted by Omar Arman during my visit to Ashley Furniture, and I must say, it was a fantastic experience. Omar was incredibly helpful and polite throughout the entire process. He made sure to address all of our questions and concerns, ensuring that we were completely satisfied with our purchase. His professionalism and attention to detail truly made our visit enjoyable. I highly recommend seeking out Omar for any furniture needs at Ashley Furniture.

Terrible Experience with Customer Service Center about my claim I filed with them about my new furniture.

We stopped onto this Ashley Furniture location the other weekend to browse for some pieces for our new home and had such an unpleasant experience. The salesman was incredibly annoying, chatty and would barely leave us alone to discuss what we were looking at. He kept interjecting with random questions to fill the silence, leaving us with zero space to talk between the two of us. I regret not saying anything to him at the time. I get that they are trying to make a sale and form a relationship with the potential customer, but this was just simply obnoxious. It was very pushy and off putting. Even if we did want to purchase something, he wouldn't leave us alone for 2 minutes to discuss it. It was such an unfortunate experience. We won't plan to go back.

0 stars for this scam store!!!!! Delivery got delayed by a month(they told me that the product was in stock when ai placed the order). Not only that, whatever delivered was damaged and not assembled properly. When we rejected the order at the time of delivery, the delivery man said that they will instead bring replacements within 3 days. When reached out to Ashley, they said they have no connection with the delivery service people. WTH!! Is this a joke? Also, if you need to save money, order online and not from the store. The prices are not the same (Atleast that is what they told me when I asked about it.)

Omar was a very big help to me picking out my chairs. He was very professional. I have not picked up my chairs yet so can’t comment on their condition but seemed very well made.

Excellent service and incredible prices. Thank you for all of your help.

31 days ago I ordered and purchased a TV stand from the Bolingbrook store. At the time of the sale, the salesman informed us the stand was “in stock” and we scheduled delivery 3 business days after the sale. We were informed the warehouse would contact us a couple of hours before the delivery. Delivery came and not call - no text. The next day we contacted the “warehouse” number we were given and it was a customer service call center. We were now informed it was”not in stock” and delivery was expected in 2 weeks. Again, no call AND no text AND 31 days later I am on my 3rd round of ongoing POOR customer service. Today U called and asked to speak with a manager and was met with resistance as the Customer service rep told me she “could not” transfer me to a manager. After speaking with her at length and being placed in hold more than once, I was informed a manager will call me back. 2 hours later, no response. From a professional courtesy perspective I will wait on business day for a response. If there is no response or if the follow-up plan is less than expected, most likely I will cancel my order. The level of integrity, customer commitment and professionalism has been marginal at best. It is unfortunate as there has been a much higher level of credibility in the past.

Steer clear of Ashley unless you enjoy being deceived. I bought a mattress and the sales team made sure to lie to me about how it was packaged to make sure I bought it despite knowing I’m making a move across the country and needed it to be rolled up. Don’t even worry about having to deal with a return either. Ashley wants to make the worst experience for you possible which is why their refund policy is as elusive as their moral fiber. If after all that you value your time as little as they value their customers, make sure and visit their warehouse to pick up your purchase. Clear your schedule because the wait time is promised to only take up to two hours but may be more or less depending on their work load. Don’t bother calling their 866 number or you will end up with a couple hours of phone calls where they promise they’ll return your call but manage to “forget” all about it. All and all if you enjoy the things listed in this post by all means go to Ashley otherwise go to the Room Place across the street.

When we first walked in, we were greeted by Joyce who seemed vague about her knowledge of recliners. However, she was very informed and helped us select a recliner. She consulted a gentleman who helped with opening a credit card account. I think they were having computer problems because they asked for my ID's many times. I am looking forward to having my recliner delivered tomorrow!

Very poor customer service. The salesperson led us to believe the couch would fit our space; however, he was incorrect. Once it was delivered, and we realized we were unhappy with it, it was near impossible to get ahold of customer service. Way too many hours spent on hold or being transferred to the wrong person. Finally, the sales manager for this specific store decided that rather than help us with an exchange, the sale is final despite us being unhappy and have been misled regarding the dimensions. We have lost a couple thousand dollars over this situation. With zero help from Ashley even though we were return customers.

Omar was great he did above and beyond to make us happy. Such a wonderful experience

We were met at the door by Iggy, our sales person. He was professional and helpful. The store is beautiful. I could spend days shopping in there. It is so big with so many nice items. I look forward to receiving our sofa and will be back in the future.

Everyone there especially Joyce was extremely helpful and the store manager Jim also very very helpful. Will continue to shop there.

Very pleasant experience at Ashley Homestore. Kyle Potts was excellent, providing me with great options and guidance during my purchase process. I would recommend Ashley to any of my associates, friends, or family.

Great service was provided by Osioriamhe in helping us choose and purchase a couple of pieces of furniture for our spare bedroom!

I wanted to Thank Mrs.Joyce for taking the time out to help me in my indecisiveness in finding the perfect table for my dining area in my Kitchen of my New Home. I would like to give praise to the professionalism and the patience of the working staff and to Mr. Omar who officiated my sale and share the efforts with Mrs.Joyce. This store and the staff will work with you to make sure you’re happy. I love the customer service values and I will be back to shop more very soon! God Bless Please Go check out this for yourself!

Everything was great.

It was a pleasure working with Omar Arman. Very professional And excellent Service. It is highly recommended! We will share this great experience with our friends and family Huma Malik

Omar was very helpful with narrowing down are couch selection. Good service and pricing.

Extremely disappointed with the overall experience from the delivery to payment to furniture. I’m so surprised of how things turned out. I tried reaching out to Customer Service. I couldn’t find anyone to answer my questions. I tried calling the store. No one is answering my phone calls, I tried emailing with no response yet. Please let me know. How can I have assistance with an order? I’m so surprised how it’s so hard to get to speak with someone regarding my purchase I paid more than 2000 and I’m not able to speak with anyone. Pls help

Very courteous and helpful!

I had a wonderful experience at Ashley furniture. The manager and his associate was amazing and were super helpful. We found the perfect couch for our home and I will definitely go back. They were wonderful.

Excellent

Possibly one of the worst retailers around. Only one associate works the floor and then you have to wait an unreasonable amount of time. When I asked the kids behind the counter if I can have some help, they told me they were in training and they can’t help. And it looks like the trolls for the company only comment when they have a positive review. Why don’t you guys comment on the negatives ones

Extremely personable and willing to work with me and provide me a product that meets all of my requirements . Was able to schedule a quick delivery within three days as well.

Omar and team were great to work with! Highly recommend!

Found exactly what I wanted. Salesman very nice. I,ll shop there again cause I moved to this area short while ago.

Ashley store as an outstanding layout that is appealing to customers. Staff demonstrated outstanding customer service and addressed my needs in a timely manner. Kyle and Manager James were knowledgeable about the services and products that Ashley offer to customers. They were easy going and smiled a lot. Both assisted me in making wise decision. I was able to buy a dinning table with chairs which was my initial plan but ended buying a tempa mattress and two pillows. Keep on smiling as you continue to offer outstanding customer service

Joyce and Jim took great care of us, and got us a great deal! Great store, highly recommended.

Cody was awesome! He gave us all the information we asked for and wasn’t bothered and he didn’t make us feel like he was “selling “ us, he was informative and professional and gave us time to think and we were very thankful. Would go back as needed!!!

Sales staff was was friendly and helpful. Great experience.

Lighting is deceiving as to the true color of the furniture.

Absolute TRASH!!!!!! We have been put through the grinder with Ashley at the store level, as well as through customer service. They sold us their best couch and chair, which broke within a month. Had to wait over 3 weeks for a repair person to come out to tell me that it is broken and we need a new one. So instead of sending out a new chair- which we purchased an expensive warranty for, they just gave us a gift card for the price of the chair. If we wanted to same chair change again, we would have to pay an additional $300 for tax, warranty, and delivery. We had to dispose of the chair ourselves and ended up not getting chair and went with a few tables that were on clearance. Oh and mind you, they ship to your home, they do not have any tracking numbers for you, the store takes zero responsibility for it and if it is lost; it is lost. There is no documentation at all. If the item does come and is broken and you do open it up to see it is broken, they store or Ashley will not take it back since it is not their fault that it broke. So the customer is stuck with a broken, overpriced lamp. Super Service. No idea how they are still in operation. The next issue is that the couch mechanism was broken and had to file a claim with the manufacturer, Ashley. Well, it has been over 4 weeks and we had to order the mechanisms that are sitting in my garage and every time we call to schedule an appointment we are told that the tech is scheduled but never shows. Call customer service to see what is wrong and, just like clockwork, it was never scheduled or scheduled wrong. This has happened 4 times. Yes 4 TIMES. No call from supervisors apologizing, no customer service- just an oops, I don't know how that happened. Ashley Furniture does not care about their customers, they sell garbage that has no lasting value. Their service is terrible and I will NEVER shop there again. I am warning everyone- this is a terrible company that is run by morons that care about their commissions and push crap disguised as quality. It is 100% my fault for shopping here. NEVER AGAIN.

Cody was great! He greeted me at the door and attended to all of my needs. Even checking on me throughout my searching inside of the store! Very professional! I highly recommend the Woodridge location.

Omar and James were upbeat, good natured, attentive, and courteous. Will definitely be return customers!

Visited the Ashley location in Bolingbrook, Il, Omar listened to my needs for a dining room set and together decided on a style that would work great with my current space. I left feeling great about my purchase. I recommend this location and salesman.

Came into the store with my wife looking to purchase a new mattress and was initially feeling overwhelmed. Omar helped us and was fantastic! He not only was very knowledgeable but also patient with my wife and I. We are both very grateful for the kindness and compassion Omar showed us! I would definitely recommend seeing him when you go in!

Fine. Helpful. Friendly

Great experience. Didn’t have the usual gauntlet of salespeople at the entrance, that you have at most furniture stores. Salesman was friendly, professional and helpful without being pushy. We were able to take our time in making a decision and not rushed into choosing.

Joyce was awesome ..helpful and not pushy..great deals

Thanks to Osi for his time and patience! He helped my family find their new couch and assisted me with other furniture needs. I recommend him as he is a great sales guy, knows his stuff and is trustworthy.

Omar was great! Extremely helpful and patient during our purchasing process!!

Cody help us to get what we need it he was so help full my wife was so happy and that make me feel happy thank you so much cody i really recommend this ashley's location amd of course your service

Joyce was very kind and helpful

Bought a gorgeous couch at Ashley. Their selection was great and Omar who helped me clinched the awesome deal he gave , he’s a great salesman

Very good knowledgeable service.

Helpful not pushy

Oc was a great help friendly and fast, made the purchase easy, great guy👍

Customer service was amazing! Loved everything about our visit and purchase!

Very nice experience with this store, very helpful and professional.

Had a horrible experience shopping here while trying to furnish an apartment! We were constantly getting upsold after repeatedly saying no, and the checkout process took >1 hour. I do NOT recommend.

Nice place! We received excellent customer service from Omar.

Ashley has the right products at the right price. Bought my Family Room furniture at Ashley in Bolingbrook! Today I returned to get a recliner to match. My salesman, Cody, worked with me to give me the recliner I wanted at the price I was looking for! I would recommend Ashley!

Very helpful and attentive. Omar was a pleasure to work with.

Just a quick stop to look around for a dresser w/ drawers, didn’t want to spend a lot. Happy to say, when i went in they had a ton of clearance items, the nice gentleman in the front, Especially Omar directed me right to the perfect piece! Came back to purchase it & I love it! Good quality too.

Love Osi, what a great employee!

Associate (Omar Arman) was available and knowledgeable about the inventory. Everything went well and they worked with me regarding my needs.

Doha and her assistant were amazing. The were very knowledgeable and kind. They made us feel very comfortable in making our decision to buy. They were not pushy. I would come and buy again and refer them.

Great experience. Kyle was professional and super helpful! We definitely recommend Ashley! Great variety and friendly people!

Joyce was knowledgeable and patient with our questions about bedding and helping us with financing.

Cody was very helpful and very pleasantand I hope the rest of the transaction goes smooth

Great experience without any pressure

Great experience shopping for dressers! Friendly service and great prices!

Purchased 3 different living room items from Ashley. First item took them 3 deliveries to get right. Item 2 I was lucky I was able to bring home. 3rd item was purchased November 19. Wasn’t given any tracking details, called numerous times, no one could help. Finally out of the blue it was delivered without notice on February 3. Would not recommend and will not purchase another item from Ashley.

We bought a set of furniture in the summer, after 2 days from the delivery we figured out that the furnitures were not only in a very bad condition but dangerous mainly for our one year old son. It took us the whole summer to return them and they told us to choose new ones as they were refusing to refund. Finally, around August we choose the new set and in almost 5 months they are completely destroyed, and we don’t even use them. For sure they have different quality in the show room and different quality they deliver. Be careful before you purchase.

Thank you Doha for making out experience exceptional. She was very kind, knowledgeable and helpful in purchasing a few items today. I highly recommend working with her!

Great sales person Joyce. They worked with us in price. Great experience

We bought some furniture here, and the salesman Omar was fantastic.

Excellent customer service! Osi helped me find the perfect furniture that we had been having trouble finding.

Very great service went in and love everything I pick dinning table,bedroom, living set. The store owner was very nice and kind and his workers as well

I went bed shopping and my Furniture salesman Cody was very helpful. He walked me through each bed that fit my sleeping preferences, let me know about the price differences for the beds and bed frames. I was very satisfied with my purchase and the service I received.

Omar made my shopping experience here amazing, he was able to answer all my questions and was very patient while I decided on a bedroom set. Professional, friendly and informative. I’d recommend Omar to anyone because of this. I’m very happy with the service and pieces I purchased!

Cody, our sales associate, and the store manager were great to work with. They helped us get what we needed and made it a pleasant shopping experience. The selection and quality of furniture definitely felt a par above similar furniture stores.

Great experience buying in the store Sales rep helped a lot Thanks

Store and sales people were certainly nice enough. I went to look at a piece in person I'd seen online. However the wording as described online was opposite what was the case in person with regards to movable and stationary shelves on said piece of furniture. Had the online description been correct it would have saved me the 40 min drive to the store. Words of wisdom to anyone shopping don't go by their website descriptions.

I absolutely recommend!!!!! I went in last week to look for a new bedroom set along with a mattress and was greeted by Omar who treated me with nothing but kindness and professionalism. He went out of his way to make sure I got what I wanted and he wasn’t like other salespeople i’ve come across who just want to make as much money off you as they can. He took his time with me and my wife and was very patient with us because we were very indecisive on what we wanted. he didn’t make us feel pressured at all and it was overall a very nice and welcoming experience. we ended up getting a tempur-pedic with an adjustable base and it is honestly the most comfortable mattress i’ve ever slept on 100% worth the money. If you need furniture this is the place to go and Omar is the person you want!!!

Very happy with the service that I received from Omar today. Started the process yesterday and completed in less than an 1/2 hour today. Omar was caring and did everything thing he could to make me happy with the furniture and pricing.

Had a really great experience at Ashley Bolingbrook for my latest purchase of two sectionals. Joyce was exceptional at understanding what I was looking for, worked within my price points, and collaborated with her management team to get me a fantastic deal. I’m a regular customer but I can say this has been the best experience yet! Kudos to the Bolingbrook store team, your teamwork and professionalism has exceeded my expectations! Kudos to the third party delivery service as well - it was flawless and quick. Thank you!

Great selection, people, and price

Kyle was wonderful. So helpful and knowledgeable!

Amazing service 1,000,000 times better than the room place

Cody’s knowledge and professionalism was great!

Omar was extremely helpful during my visit to Ashleys. I would highly recommend visiting this location and asking for him if you are ever in the need for new furniture. Omar made this experience a lot easier than i had anticipated and was able to help with any concerns I had.

I had a great experience @ Ashley Furniture Bolingbrook location today. Omar was so very helpful and he has a great personality. He helped make my purchase quick, easy and he was not a typical pushy sales person. If he could not answer our question, he quickly asked and got the answer we were looking for. I suggest you stop in and ask for Omar when looking for some new furniture.

No pushy sales

Joyce was a pleasure to work with! She was patient and very helpful. Would highly recommend asking for her by name at this store! Jim was also very helpful in helping us finalize our purchase. Thanks!

The staff was attentive & not pushy at all! So helpful to gear my purchase to fit my needs.

Jim the manager sure is nice and personalble.

Very accommodating, I old him what I can afford and I left very satisfied 🙂

Soon as you walk in they will try to get you to buy something

Terribly unprofesdional

Purchased a sectional for my living room. The service guy was nice and very attentive.

Kyle our furniture salesman, was extremely helpful with our purchase. Very knowledgeable about financing, the delivery process, and store policies. Thank you

Sales staff was wonderful and worked with our budget to get the best pricing.

Bought a loveseat today.Sales staff was Great. Had a slight issue with pricing and management took care of the issue right away. They have Great customer service and pricing. Will shop Ashley again.

Great customer service and discount options.

Update: still have not heard back from Ashley, I called them multiple times and wasted hours of my time. They delivered damaged furniture and don’t stand by their mistakes. My couch was delivered damaged today. I paid over $400 for “white glove” delivery and my couch arrived ripped and stained. Now Ashley wants to come repair it? I don’t want a repaired couch!! I expect brand new. I’m losing money having to take off work for the delivery, and now we have to do this all over again? You’re telling me, I buy something brand new and it arrived damaged, you think I’m going to be okay with having it “repaired”? I absolutely need it replaced

Good furniture store

Incredibly helpful and patient service today. Thank you so much for your help and support, as my elderly parents got confused a couple of times during our shopping for furniture.

The delivery team was awesome. Love my new furniture

Everything went well. My sales person was very helpful and made the process great.

We're nice, friendly and knowledgeable. Delivery on time and did a great job setting up furniture

Very professional staff!

I have shopped at this location b4 and enjoyed my purchases. I took off 2 stars because if i hadnt gone in to verify the color of my furniture piece i would have received the wrong color. The receipt does not plainly say the color and is only discernable by chkg the item code. I remembered from the last purchase, the wrong item was delivered and thats why i checked. This time the wrong color had in fact been ordered. Jim the manager handled the correction once they chkd the items order nbr. The manager and the sales person apologized. Both nice ppl.Once the correct item was ordered i then asked if the availability was the same. The correct item was in fact available in 1 1/2 weeks instead of 6 weeks. The manager and sales person were very nice but i do believe employees there need to be more focused on details. Its frustrating to the customer to get the wrong item and then in this case, had i not asked about availability i would have waited 5 more weeks. This detail should have been auromatically been chkd for me instead of me having to think to ask.

(Translated by Google) Misleading advertising (Original) Publicidad engañosa

The team was friendly and worked well with us

Cody and James were awesome.

I was so hoping Joyce Foley, who I worked with in 2020. She was fabulous then during difficult circumstances! I walked in Hi Joyce… Hi Shea with a huge smile. It was a major purchase, my dream of a Tempupedic. I told her I saved and asked Joyce, if you were purchase a bed pick which one. I can totally trust her knowledge, experience. Looking so forward to my new fabulous bed. Thank you Joyce 😊

In June 2023, I purchased furniture at this store, and the staff informed me that an extended protection plan could be added to the 'as is' product. I decided to purchase the items along with the protection plan. Four months later, I encountered an issue with my furniture and decided to file a claim. To my surprise, they informed me that my furniture wasn't covered by the warranty. They're now stating that they will refund the money I paid for the protection plan. This is a complete miscommunication on their part, and they've made no efforts to compensate for their mistake.

The staff at the Ashley Store were so helpful and knowledgeable about the furniture that I was looking for. While I researched it first on the web site, I had to see it in person before ordering it. There was absolutely no pressure at all to buy, unlike other furniture stores where sales people pounce on you as soon as you walk in the door. Furniture was ordered easily and a delivery date was set up at the same time. When furniture was delivered, the delivery crew were excellent at getting the furniture moved in and set up.

It was a great experience

I was delighted with the attention and service provided.

Dining set delivered yesterday and notice that chairs rock back and forth due to having uneven legs. One leg is shorter than the other a 3 of 6 chairs. Immediately contacted Ashely furniture in which I was informed that after delivery, I have to go throught proper procedure to have 3rd party tech come to adjust. How do you adjust wooden chair legs? Technician schedule was unavailable as of today. Need to wait as Ashley will not stand behind products until technician reviews. Table top has a quarter size spot where stain is missing.

Joyce was very helpful,friendly and very knowledgeable

Great price and great people!

Quality products

It was a smooth purchase. Great store !

DO NOT BUY FROM THEM. You can buy the mattress + the base from Tempurpedic website at the same price and you get a $300 instant credit. With free 10 year warranty and free delivery & set up. Plus, Ashley makes you buy a mattress protector at the store for $90 more than what the same exact thing costs online. They don’t let you return anything so don’t make the huge mistake I made and buy from them. Also they added a $319.99 protection plan when I thought that was free with the >$6,000 purchase? They add fees without even explaining everything in detail. The ONLY benefit was 0 interest for 5 years, that’s it. HOWEVER, the managers are very kind and receptive to your concerns and they try to help as much as possible. That’s why I changed my rating from 1 to 3 stars. I just wish they let me take more time to think than being pressured into making the decision quickly & before I leave the store.

Doha Shuqeir was great to deal with. She was very friendly and if she wasn't able to answer a question, she asked for assistance. She's an asset to your company.

Tim was a great sales guy. Made everything clear and a no hassle experience

Marcus and James were great to work with and very patient. We walked in and Marcus greeted us and then didn’t bother us or hound us. He let us look on our own and would check in periodically. The only downfall is we were told we could pick up our sectional on Saturday and rented a U-Haul but when we got to the warehouse we were told only a portion of our order was even in Bolingbrook and the rest wouldn’t be there until Tuesday…so now we have to rent a truck again.

Salesman and managers did so much for us, we really appreciated it.

The customer service was very choppy and they sales person wasn’t personable at all seems like his main focus was to get us the most expensive bed although we asked for cheaper ones that pretty much was like the higher one.. didn’t purchase anything left because I couldn’t continue to deal with that..

Went in and was shown by Christian a couch and love seat set similar to the one mentioned, which happened to be on sale! Made the purchase and was in and out ◡̈

Osi was the best! So polite, patiant, and helpfull.He made my day.

I came into the Bolingbrook store to purchase parts for a bed I purchased years ago. I was greeted by a Sales representative named Tim and he was polite ,professional and helped me find exactly what I needed. I highly recommend this store, the service I received was excellent! Tamara

The sales person I had was very personable but the checkout process was incredibly long. I bought a canvas print and it took 20 minutes to purchase this print not to mention all the paperwork I had to initial and sign. I have bought canvas prints at Meijers and it takes less than a minute to complete my purchase.

Even after reviewing many of bad reviews on their delivery time, I still thought of checking their furniture out (my fault). The visit to their store was good (not lying there). However, If you are like me, and assume that you will be lucky enough to receive the furniture on the time as they say, please don't fall for that. I confirmed multiple times from the agent that our furniture will be delivered on time and there won't be any delay from their side. He even showed his computer screen just for my own satisfaction. We were in between moving places and we sold large furniture items thinking that the new furniture will be received in a couple of days. Worst assumption ever! We have aligned all of our vacation plan for the week after the furniture delivery. Guess what, the delivery day passed by any regular day with no calls or messages from Ashley. I had to call and inquire myself, just to be told that the furniture has not even at the warehouse yet and could take couple more weeks and there is no estimate on their delivery time. I am so disappointed. Worst store ever!

Placed an order, the order was never placed properly had to go to the store in order to get it properly fixed. With a new scheduled delivery date order was then pushed back again. Called customer service was put on hold for over 45 minutes was forced to use another phone to call customer service only to hear “Im sorry” and be barely compensated. You’re better off buying online or going somewhere else. But the staff is nice and polite i’ll give them that.

Ashley system was down on the day I had made an appointment with the sales rep to write up my order. The sales rep texted me 5 minutes before my appointment to let me know their system was down. I don’t think this was very professional as the rep could have let me know before driving to the appointment and schedule an appointment once the their system was up. The rep also never mentioned there is no return policy. I was not very happy with the mattress I purchased and because the sale was very poorly handled I am now stuck with a mattress I am not 100% satisfied with. I don’t think I will shop at Ashley again.

Staff was attentive and very helpful and worked hard to find answers for items we were interested in. We were able to get exactly what we were looking for at a great deal.

Amazing staff and prices. Really impressed at this particular store

It was a great experience with the entire staff greatly appreciated all the 💕the salesman Christian Secreto was more than professional couldn't have asked for a better person

The Whole Ashley Team was Awesome and bought furniture a great price. Thank You Ashley

We received a new bedroom set and I am disappointed because the guys who put it together didn't do a good job. The slats under the bed should of been screwed in and they left half the screws out and when you sit on the bed all the boards bang on the wood frame. I even gave them a tip. Wished I would of known what they did before I wasted my money. Disappointed 😞

If I could give this review a negative I would. Purchased and paid for a sectional sofa. I called the store and sales person multiple times over a 1 1/2 week period asking for a delivery date. No one answers the phone or returns calls or text messages. Eleven days later, received another invoice! I had already paid and they are asking for me to pay a 2nd time!!! Called and texted sales person and store...no one answers or returns calls. DO NOT SHOP HERE. LUKE, THE SALESPERSON DOES NOT ANSWER CALLS OR TEXT MESSAGES. STILL TRYING TO RESOLVE THIS.Update...yesterday when I called for a charge correction (I purchased a 4 piece sectional and credit card charge is for a 5 piece) and a delivery date, was texted the following, "...your whining mean absolutely nothing to me fuck off". Nice customer service!

Me and wife went looking for furniture and lady thought was going help us . Then she was gone and we found something and there know one help us. No wonder place look like ghost town no costumer service . I guess places don’t want are money !!

Nice and beautiful furniture. $$$.

Besides the brutally slow computer system, it was very good. Tim was very helpful and knowledgeable.

Most terrible experience I had in my life. I called the Bolingbrook Ashley to see if they had a sectional in stock. They told me they did and as long as it was paid in full it would be delivered by Friday. Thursday came around and I heard nothing about the delivery or confirmation. I called in and they told me that the order was processed as a layaway and not a sales order. The Buck was passed around 3 times until the manager told me that it wouldn’t be delivered until the following week. My family is coming in from out of town and now I have no where to seat them. Absolutely nobody was willing to do anything to make the sale right so I ultimately had to cancel and will have to find a couch elsewhere

my experience was very pleasant! Christian was very helpful and professional. Thank you Christian!!!

Excellent customer service. Provided details regarding financing and discounts offered towards purchase.

Yes, great experience but ordered but no communication about setting up delivery!

Christian was so kind and helpful. We would definitely come back and deal with him. The manager was so sweet and made sure our experience was great.

Will never buy from Ashley again. Every statement made by sales reps and customer service has been incorrect. Were told furniture was in stock. Never heard from anyone for delivery. Called multiple times and heard things like "we'll call you back in 3 business days" but no one ever calls back. Finally called the store directly and was told that the couch was out of stock until October. Not sure why no one bothered to tell us. Asked them to cancel and was told refund would be processed in 3-5 business days. Still haven't received the refund after 3 weeks so called again. Supposedly order is now canceled and refund will be processed in 7-15 days. Sounds like they make up whatever they want on the spot!

The warehouse need to hire more people , waited 50 min one person working , not his fault . Ashley pay more so you will get hep !!!!

Our salesman Tim was kind and knowledgeable. He was patient and answered all our questions!

Tim my sales rep was very polite, engaging, was not pushy or overly aggressive. His customer service was excellent. He was very attentive and went above board to make sure I was well informed and my needs were met. Thank you Tim

Did bought furniture set back on 03/07/2023. Table, chairs and 2 sofas. Order arrived later wrong, as the table was different color. Spent few days on the phone to get it fixed, few weeks after received a table in the preferred color, but damaged. Delivery guys made pictures upon the delivery of the damaged table and told me to keep it as they cannot help. Called multiple times to the Customer Service, without any luck. Every time they are telling that someone will reach you and nobody does. Got in touch with the store manager Berenice and salesman Tim, they are telling same thing that someone will suppose to call me. No call, no emails. Paid money and received damaged items. Spend over a month to get it resolved without any luck. Ridiculously bad service, nobody cares about you. DO NOT BUY nothing from them as they will even not pick up the phone from you as soon as you will pay and leave their store! *UPDATE Even though they’ve replied nicely to this review, still nothing was done or changed. Nobody even tried to reach me. Customer service 0 out of 10.

Did bought furniture set back on 03/07/2023. Table, chairs and 2 sofas. Order arrived later wrong, as the table was different color. Spent few days on the phone to get it fixed, few weeks after received a table in the preferred color, but damaged. Delivery guys made pictures upon the delivery of the damaged table and told me to keep it as they cannot help. Called multiple times to the Customer Service, without any luck. Every time they are telling that someone will reach you and nobody does. Got in touch with the store manager Berenice and salesman Tim, they are telling same thing that someone will suppose to call me. No call, no emails.Paid money and received damaged items. Spend over a month to get it resolved without any luck.Ridiculously bad service, nobody cares about you. DO NOT BUY nothing from them as they will even not pick up the phone from you as soon as you will pay and leave their store!

The sales representatives were absolutely perfect and offered the best customer service possible!

Joyce for very helpful and knowledgeable. She guided us through the numerous choices and found something we were very happy with and got us a deal on it too. Would definitely recommend! Thank you!

I bedroom furniture finally got delivered after a first attempt failed due to missing parts. We originally purchased the furniture on 3/5/23 and we had to wait for delivery which was on 3/21/23 but upon arrival furniture was missing a part or pieces. Due to a language barrier with the driver we didn't understand what he was saying and we refused delivery. Ashley initially wanted us to wait even longer for the replacement furniture to be delivered but with endless emails and the kindness of Lorenzo Ashley was able to schedule delivery for 3/25/23. We were glad to see the furniture arrived but unfortunately it arrived damaged. Driver phoned in damage and person on phone stated Ashley will call you within 2 days well needless to say we never received a call. I followed up and called Ashley's yesterday and basically got the same response, Ashley will call you within 2 days. I would not recommend shopping at Ashley's. Horrible experience to say the least. Total lack of customer service.

Horrible. Worst customer service ever. I've bought other things and no complaints but when something does go wrong....you won't get help. THANK GOD I decided to wait to see what would happen this week and did not buy all additional furniture when I was in there this weekend again. It's been TWO MONTHS since I got a defective bed in (looks like someone had a dance party with dirty shoes on on the headboard made of fabric). Followed all instructions and called right away. Only solution was to have a tech come out and attempt to fix it but that was over a month out. Called endless times, asked to speak to supervisors to which they told me each time someone would call back and NOTHING. Well the 'fix' day finally came and guess what...no call no show. I call back...same thing all over. Here I am after 3 more calls this week and nothing. Still have a bed I am not using. No way to speak to a supervisor. Nobody to help other than tell me to email them pictures. The same pictures i've sent 3 times already. Oh and when I did think I might get someone that could help...they would disconnect the call. Never call back. I'm so over it. About to load up the bed and drop it at their store's doorstep and drive off. So disappointing. Had so much on my list I wanted to get from them.

Horrible. Worst customer service ever. I've bought other things and no complaints but when something does go wrong....you won't get help. THANK GOD I did not buy all additional furniture when I was in there this weekend again. It's been TWO MONTHS since I got a defective bed in. Followed all instructions and called right away. Only solution was to have a tech come out and attempt to fix it but that was over a month out. Called endless times, asked to speak to supervisors to which they told me each time someone would call back and NOTHING. Well the 'fix' day finally came and guess what...no call no show. I call back...same thing all over. Here I am after 3 more calls this week and nothing. Still have a bed I am not using. No way to speak to a supervisor. Nobody to help other than tell me to email them pictures. The same pictures i've sent 3 times already. Oh and when I did think I might get someone that could help...they would disconnect the call. Never call back. I'm so over it. About to load up the bed and drop it at their store's doorstep and drive off. So disappointing. Had so much on my list I wanted to get from them.

Good customer service, friendly atmosphere.

Christian was awesome to work with!

Christian and Eduardo at the bolingbrook store were very helpful with my purchase. The furniture was better priced for the quantity than the other stores I visited.

Fantastic. Tim is so kind and helpful! Thank you!!

Thanks for the help and support in choosing the right furniture. Eddie was accommodating and knowledgeable in the area and stayed late to help determine the right furniture.

Joyce Foley was exceptionally nice with a lot of patience. We appreciate her service and knowledgeable expertise.

Tim was outstanding to work with and focused on our requirements and budget. We will be back to Ashley in the future because of him and how he represented Ashley as a customer focused store!!

Tim was very helpful and worked with us to fit our needs.

Our delivery was flawless! Jose was so professional and fast delivering our table/chairs and buffet cabinet.

Very pleasant young man he was very respectful. He was very polite and it looked like he really enjoyed his job. So yes I'll give him 5 star's

Chris was great! We walked out with couches and a new bed set! This was super smooth and we’re super satisfied!

Ashley was great!

Terrible store. I bought a couch and love seat floor model. There was something spilled on the top and its dried up. I called the manager over a month and a half ago and noone will return my call.ill be contacting the better business bureau

Wonderful shopping experience. Their professional and knowledgeable staff made everything very easy.

Tim was great to work with‼️

Tim was so helpful with our purchase!

Christian was a great salesman. So easy to work with. Can't wait for my new sofas to arrive.

Tim was very patient and helpful! The manager was also very helpful.

We found good quality furniture we wanted at Ashley’s in Bolingbrook. We have been searching randomly and found pieces that fit our needs and price. No sales pressure. Our sales rep was wonderful to work with.

The gentleman that took care of us. “Ricardo”went out of his way. He was very patient and wasn’t pushy or following us around.

Ashley has the worse delivery service I have ever know, the people at the warehouse and their supervisors and delivery is all messed up. I bought furnitures from Ashley and they waste my four days waiting for delivery two of which nothing happened at not even a call back to say they were not coming and one a delivery of the broken furnitures that they wouldn’t even take out of their truck. Then comes the trickle down, one chair wrong couch at time and table after a month then the next delivery after two months and still they get the order wrong. I advise anyone looking for furnitures to please pass Ashley for your own sanity sake.

We waited an hour and nobody came and help us they said they were “busy”

My salesperson Marco was very helpful.

Tim is excellent ! Good experience, delivery next week!

The two gentlemen working in the store were very friendly and helpful. They respected my mom’s and my space, giving us as much time as we needed to browse through the furniture without them constantly checking in. I have been to other furniture stores where they’ve lost my business simply due to their sales tactics, being over-the-top and constantly following you around while they pressure and push items on you to buy without giving you the space to decide if you even like the furniture. My experience at Ashley Furniture was pleasantly nothing like that. The two gentlemen working that night let us know that we could come to them with questions or for help and then let us shop. I was very appreciative of that fact alone and will definitely be shopping there again.

I am very disappointed in the salespeople who seemed to say what I want to hear, but not the truth! When I picked the items I bought the sales person said each item was in stock and would all be delivered by 12/13/22. That was a lie, because I got a call saying there were items not in stock and they would have to reschedule for anytime between 2-4 weeks! I called the sales person and left a message to have him call me, he claimed he never got the message?? So i went in the store the next day and his manager tried to diffuse the situation by offering g money off and saying I would get it by 12/21/22. This was after he said he checked stock, again, and I would have it! Needless to say they called me again to say the earliest I could get it was the 27th because, again, something was not in stock?? Not sure what system they use for stock checking but it is worthless, or they are just not being truthful?? Very unhappy Customer! Find another place to buy your furniture, or prepare to be unsatisfied!!!

BOGUS company with bad furniture, and their customer service dept doesn't actually exist. My husband and I were appalled by our experience here. In 2021 we spent $3000~ on a new couch, ottoman, and dining table set. The in-store experience itself was a hassle and we felt like we were getting the run-around (the prices for delivery and "store specials" seemed to change every time we spoke as if they were just making up numbers). Fast forward to this year and the couch and ottoman are sunken in, frayed, and terrible. We have no children or dogs—this is just with casual wear—so we decided to take advantage of the 1-year warranty that was promised to us to see if we could get replacement cushions. We called the store on 11/8/22 and they told me they couldn't help me, so I called their customer service line and spoke to a woman who sounded like she had me on speakerphone in her home, but she seemed super nervous for some reason (I was being very nice and normal). I explained everything to her and she said they'd have to send someone out to look at the couch first, and that we'd be getting a call to schedule that within 3 days--okay great. I asked her if I would get an email confirmation of our conversation or if she would note this in their system. She said yes. But no call ever came. No one ever came out. Another month went by so my husband and I visited the store. For once the supervisor there (who told us she was new) was actually super nice and helpful and said that although she STILL couldn't help us (why?), she would call customer service for us while we stood next to her. Great. So she calls, we wait on hold for 30 minutes, and finally we get in touch with someone name Maria who, again, sounds really unsure of herself and our questions about the warranty. The rep puts us on hold again and even the manager next to us tells us she finds this whole thing strange. After a long time the rep finally comes back on the phone and says that "she spoke to her supervisor," and that he said we were now past our warranty by one month, so we would have to pay for everything. However we'd initially called BEFORE the warranty was up. The rep said she had no record of that, even though I had the call logged on my cellphone and told her I could provide it. I asked if I could speak with her supervisor, and she told me that he has "a long list of people to call back", so no. I asked her if there was anyone else I could speak to, and she again said no. She said someone would call us back, but could not provide a timeframe. You could tell by her response that even she knew we wouldn't be getting a call. We left the store so frustrated with everything, but thanked the manager there who was apologetic and told us to keep trying to fight it. We appreciated her a lot, but that aside, how can we fight something when both the store and the customer department refuse to help us and also flat out lie? I guess we're stuck with our terrible couch. We will NEVER purchase anything from this company again. UPDATE: It's now a few months later. We emailed and texted the number that the "customer service rep" gave us after we posted this review, and we NEVER got a response back (again). Don't buy from here.

Tim was extremely friendly and attentive without being a hovering furniture sales guy. He was well prepared offering up graph paper, tape measure and pencil to help find our perfect sectional! We ended up also buying a nice set of dining room chairs that he made sure to get us the best possible deal on with the current holiday sales. He gave us all the payment options in a clear to read format and outlined the pros of getting the protection services. Hopefully we won't need to use them but with 3 kids it's a good idea. Overall, A+ service from Tim and great selection of furniture at Ashley. My family has found our new go to for furniture needs.

Everything was great. The gentlemen that waited in me was fantastic. I love Ashley furniture and I’m looking forward Gm for my future purchasing. Ms. Welch

I highly highly highly recommend you do not shop with this company. I’m not one to leave reviews. This is by far the worst company I’ve ever ordered from. First they promised us a date not once called to reschedule. It got rescheduled for two weeks later and we had to call to figure it out. After taking days off work to be available to recieve the furniture it wasn’t coming the day they promised. So having to take another day off two weeks later to only recieve everything except the most important part of our bed our headboard. Also a broken nightstand which is clear as day broken and the delivery drivers were to lazy to say anything. So now after spending days calling and getting the oh we will call you back and not once did anyone ever call us back to correct all this nonsense. They finally offered a week later delivery for the head board. And only a 200 in store gift card. I’m sorry but after the experience I’ve had and spending 7,000 dollars the 200 gift card is absolutely unacceptable. If people actually did their part and did what they said they would and promised it would not have escalated this far. But I repeat unless you want to be absolutely misserable do not order through this company. Between the sales team the customer service and the managers lying through there teeth. You will never be happy ordering through them!!!!

Chris did a great job explaining everything I was concerned about.

Sales rep Lee was awesome. No pressure attitude but readily available for questions. Our experience was very pleasant.

Nice store. Friendly staff.

Our sales person was very helpful and knowledgeable about mattress types and prices. She spent time with us and was friendly and easy to work with. We will recommend her to people we know who are looking for mattresses or furniture, etc

It was more difficult than buying a new car. So many hidden fees, add ons. The 25 % off came with a 10 % interest fee. Why does buying furniture have to be such a game? Give me a price and mean it. Bottom line is what people want and need.

From the moment we walked in, our sales rep Tim was very helpful. He was not pushy at all and provided us with the answers to our questions. We were able to find furniture that fits our space and look forward to enjoying many moments in our family room.

Ashley furniture has the most horrible customer service. every time i call they want to say a supervisor will call me back. no one ever calls me back the store manager and sales person completely lie about furniture being in stock and being delivered within a timely manner yet there turns out to be nothing in stock. i will never buy ashley again

Let me be clear… my interaction at the Ashley store with Joyce was superb. She’s absolutely wonderful. Since then, the service has been TRASH. I’m missing pieces to my furniture. Instead of expediting the missing pieces, I’m forced to wait 7-10 business days. I’ve been waiting for this furniture since AUGUST, it’s November and will likely be without until December. I paid for delivery and installation, just got delivery. I asked to speak with a manager, they apparently don’t exist. I won’t be returning as a customer and am now forced to make my way to a store simply to be refunded for service I didn’t receive.

We started this process in April 2022. First delivery in July. Since then it has been a nightmare! Damaged furniture ( several items had to be exchanged) , long wait for exchange ( product came in damaged,or just not available) . We finally got everything exchanged on Nov 14. ( after we contacted the store Mgr) While Claudio was helpful with this last issue, the whole experience left me very disappointed with Ashley. We entailed over 79 emails, & texts. One person did contact us after the first issue in July, but never responded to my 2 email ,& texts. & we are still waiting for our end tables to be repaired. We will not be shopping at Ashley Furniture in the future.

Where do I even begin. November 6 I went in to purchase an adjustable base and Lee promised it would be delivered that Thursday. Thursday came and went and nothing was delivered. Friday I went into the store again to cancel the order, because I believe if you say something is going to happen then it should. I ended up speaking to Claudio who’s the manager he offered a discount and promised next day delivery (Saturday), so I agreed to give them another chance. I had gotten a call (Friday night) while I was in the movie theater, so I called after. Since I don’t use my Ashley card often so they had some sort of address block on it and they ended up canceling the delivery. I then called the store on Saturday and spoke to Claudio again who basically said it wasn’t his fault it got canceled and they can get it delivered Monday, so here we go with another chance to deliver. Well today is Monday no email or text with confirmation has been sent since I last spoke to him. When I call Ashley it states my order is ready, but no delivery date is on it. I am very disappointed in how this whole experience went down. All they care about is the volume of the sale and cross selling the protection plans for their commission. Customer service failure 100%

Where do I even begin. November 6 I went in to purchase an adjustable base and Lee promised it would be delivered that Thursday. Thursday came and went and nothing was delivered. Friday I went into the store again to cancel the order, because I believe if you say something is going to happen then it should. I ended up speaking to Claudio who’s the manager he offered a discount and promised next day delivery (Saturday), so I agreed to give them another chance. I had gotten a call (Friday night) while I was in the movie theater, so I called after. Since I don’t use my Ashley card often so they had some sort of address block on it and they ended up canceling the delivery. I then called the store on Saturday and spoke to Claudio again who basically said it wasn’t his fault it got canceled and they can get it delivered Monday, so here we go with another chance to deliver. Well today is Monday no email or text with confirmation has been sent since I last spoke to him. When I call Ashley it states my order is ready, but no delivery date is on it. I am very disappointed in how this whole experience went down. All they care about is the volume of the sale and cross selling the protection plans for their commission. Customer service failure 100%

I was very pleased with Lee, excellent customer service. Answered any and all questions with our purchase. 5+ stars for him!!!

Claudio and Tim were great 👍🏻 We enjoyed your company and look forward to our new furniture!

How you can give someone good review when thay are LIARS order delayed for 5 months promising free delivery and nothing of that happening damn cancellation on the way!!

I wish I could leave 0 stars. This store is absolutely horrible to work with. And whatever you do, DO NOT purchase their insurance coverage on your furniture. It is a complete rip off! I reported 2 stains at 1 time. (You have 30 days to report). One stain on 10/15 and one stain on 10/31. These were both reported on 11/4. If my math is right that is within the 30 days. They told me I needed to report each incident at separate times and now because there is 2 stains on the couch, it is considered accumulation and not covered. The customer service people keep repeating their-self. And they don't understand anything you try to explain. Awful awful awful awful. Go somewhere else, save yourself the headache.

Lee at the Ashley Bolingbrook location is extremely knowledgeable about mattresses and their performances. Lee is very personable and made us feel comfortable with no pressure. If your looking to buy or just shopping around ask for LEE ANDERSON at the Ashley Store in Bolingbrook

Our sales associate Angie Mesick was a tremendous help. We had to make multiple trips to the store to make sure what we wanted would fit in our family room and would look good. I would highly recommend her and Ashley Furniture.

Jaydin was an excellent sales associate. Attentive without following me around. 5 stars to Jaydin 👍🏼

Ashley has had THE WORST customer service and delivery experience we have ever had. It is impossible to get ahold of anywho who has any answers. I have been yelled at, hung up on, and told I’d get a call back to never hear any type of response. Their customer service and warehouse staff do not know the product and we are currently awaiting attempt #3 at delivery. I wouldn’t recommend Ashley furniture to my worst enemy.

After going to over 6 stores, I found very nice pieces and for great deals! Lee was so patient, professional, and helpful by listening to the styles I was looking for and taking me right to them!

So we walked in nobody was bugging us we looked around tried out the beds decided on one bed and they were very helpful with us purchasing a better bed and a better price very helpful and patient with us because we weren't sure on which bed to purchase maira and the store manager were very patient I do not remember his name but he was a gentleman and very very nice I would send a lot of people there just to talk to those two because as you know dealing with salesman sometimes becomes aggravating they were not salesman they were just there to help us and we were some of the last customers for the night but they had patience lots of patience with us because as you know we all want to go home at the end of the day

Maria and Tim were very helpful. They were patient and took their time helping me and my fiancé by answering all the questions we had and helped find the perfect furniture for our room! Highly recommend this location!

I went first to a Ashley in Geneva IL and the sales person there came to us and directed us to the recliners and then she took off to the next person entering the store. To me that was really ignorant. My wife and I left but when leaving that same person stopped us and said when you decide make sure you see me. I said to my wife NOT HARDLY. The next day I went to the Bolingbrook store and while looking around a sales person came up to me and stayed with me to explain everything that I had questions about. This is a damn good salesperson. She helped me a I purchased a recliner that day because of her help.

Excellent service. Thank you Maira

My wife and I worked with both Christopher Villanueva and Joyce. They both showed outstanding customer service and was very personable. We will be back for more furniture soon. Thank you for hiring great staff!!!

Delivery was great and service overall was great

Worst customer service ever. This will be the last time I spend over 5k in Ashley, I have placed my order back in November 2021 it took them almost 10 months to receive my order. I tired to talk to customer service, get a hold of someone in charge, I even ask for area manager to call back so I can share my concerns. Absolutely nothing. They are the worst and I will definitely spend my money somewhere they care about their customers and respect them. This is exactly how you losing you customers, I was reading the rest of the reviews and I have noticed that I wasn’t the only one had this issue. I’m sure they will be closing their Business pretty soon if they continue to their worst service.

The BEST shopping experience I have had in 43 years on this planet!! You have to ask for Lee (salesperson) for any furniture needs you have and make what would normally be a stressful endeavor into the easiest and stress free experience you will ever have!!! Thank you Lee!!!!

The guys were very friendly and kind during the delivery and got the job done fast. Would recomend.

So happy with my purchase. They were so accommodating with everything!

Tim was pleasant to work with and went up and beyond to meet our needs.

I am so upset with Ashley their customers service is very poor they don’t care about people. I order my furniture in the first week of January and said it will be deliver in second week of March instead it delivered in last week of April. And during the delivery, delivery boys damaged my furniture plus my wall. They never compensate the money they promised me I contacted them every single week but they hardly reply and tell me to wait more week, told me check was mailed in June it is August but check never arrived. They don’t even give me any other detail about the check. They broke my wall and just walk out of the door very very disappointed with them. I will never do business with these people again they are just scam. Shame on you Ashley.

While I didn’t get anything, this store is very well organized and the customer service is very good. I walked in and was greeted by Angie and let me walk around with no pressure. She was very patient and answered my questions when asked. I went during their labor day sale and prices were reasonable especially if you buy 2 or more items. The nicest Ashley store I’ve been to.

Ordered in January 2022, was given the reasurance that "Ashley is direct from manufacturer, we will have your furnature faster then other stores" Half our order arrived ontime. Problems began months later when they delivered the wrong color coffee table and expected us not to notice that it does not match the rest of the furnature. We told them we just wanted our money back and we would look elsewhere for a table, they said they could not give us the money back. It took a week and countless phone conversations for them to 'allow' us to 'reselect' a different table because they no longer make the color table we purchased. Went back selected a new table, Tim, our sales associate said it would be available for delivery in a couple of days and scheduled the delivery. Delivery day came and went with no table delivered. Called and they said it was not available for delivery for 2 more weeks. Tim was unavailable to reach everytime i called. Eight (8) months later and we just received our remaining items, only to have the dresser chest broken in the delivery truck. Very curious to see how they go about trying to resolve this issue... The absolute worst experience with Ashley furnature, TAKE YOUR BUISNESS ELSEWHERE.

The worst experience I have ever had waiting on a bedroom set since April have not received it yet no phone calls telling me when it's going to come I have to call them because they give me a date and they will not call you on that day and let you know that your order is here I had to call them four times they gave me four different dates since April and I have not received my bed yet they call me today and told me my bedroom that will be here first week in September not received it yet it's always a different date when it comes to my bed April 20th May 6th June 26th now first week in September I have been waiting since April that's a shame shame on you Ashley Furniture store it wouldn't have been so bad if you have call me and let me know that is not here but I have to call you all on the day that is supposed to be delivering and it's not here yet it's the same thing every time I call the words it's not here yet that's all I hear for 5 months never again never never

I had a great experience. We were greeted promptly and assisted just as fast. Our salesman showed us exactly what I wanted to see, so as mentioned above, we were done at that point. Made our purchase and we’re on our way home.

Lee is the best!!

Leeland was knowledgeable, friendly and super efficient. I would always want to return to him for my future furniture needs.

Great experience at Ashley furniture! The sales team did not breathe down our necks shopping for furniture ! We will be back

Very helpful

Great place and people

The worst experience ever. Poor communication. Zero customer service. Piecemeal delivery of multiple pieces. You only get 2 deliveries. After that, you’re on your own. A joke from start to finish.

Ordered furniture in January. Was supposed to arrive in April. April came and went. Then they said early July. Then it finally came end of July and one table was damaged. Hoping it won’t take another six months to replace the damaged table.

Very bad experience do not do business here I bought my living room mid June salesperson promised it will get delivered first week July. I call her the the following week and never answered.. Then gave me a new day to deliver ,the 27 but no nothing I call store and now its Agus 12 .. oo but the want my first payment already .. Shhh

I was so pleased with the sales associate that helped me with my order. I really liked that I felt no pressure to buy more than what I was looking for. The color couch I wanted was actually the one they had on display. I found a coffee table and knew it was perfect for my new place. Tim said it was the same one he was thinking too. Couch, coffee table, end tables and counter high chairs were bought today. I will be back when I need additional furniture.

Chris was a great sales rep. Not pushy and really helpful.

The salesman told us he couldn’t help us carry the chair out. He said it was store policy. He said he may hurt himself. I had to carry it out myself. He is in his 20’s I’m 60.

Went in there with my niece and we purchased $5000 in furniture, for her apartment. They are so quick to make the sale and listen to you when you give them your credit card . But when all the furniture came for delivery it was all broken and some of the furniture didn’t come at all . No communication . I’ve called numerous times and no one has any answers , nor do they seem to care and get answers. They have my money but they’re not making the customer whole. Too bad this happened because my niece still needed more furniture and we would’ve spent another $5000, but not now! And this is how businesses go out of business .

This is mainly for Chris since I've been working with him for the past couple of months since moving from Vermont. For the amount of times we've shifted our order, he could've easily lost his patience. He did not (at least in his communication with me!), and I'm thankful for that. Our delivery was delayed, and we started looking elsewhere as we needed furniture badly. Chris did his best to expedite the delivery, and even though we could've gotten the other furniture (for less money) we went with him because he's been a rockstar. We live in Orland Park, but if we need furniture again, we will make the trek up to Bolingbrook because of his service.

Ordered furniture in April.. have had it delayed in delivery twice.. received wrong couch today. They tell me the sofa bed I wanted is no longer in stock, I have to re-elect and could take even longer to get. I am extremely disappointed in the store.. although Claudio has been helpful at times. I feel I have been deceived. The delivery drivers were extremely nice.

Lee was very helpful with placing an order of a kitchen table for us.

Giving this store 2 stars only because we had a good experience inside the store. We get a lot of furniture from Wayfair and wanted to gift our parents with a dining room set so we decided to go with Ashley's to make sure its good quality. The table was around 3K and we paid the $200 extra for delivery and set up. Only our parents were there during the delivery and they pointed out a crack on one of the chairs and an indent on the table. They said they will send someone out to come look at it and possibly fix it. We contacted them also letting them know that the screws on the chairs were jiggling and not tightened. No one ever came out and all they did was send us extra screws. When the screws were delivered, we flipped all the chairs on top of the table and that's when we noticed that 4 out of 8 chairs were cracked, the screws were mismatched and a lot of them were stripped. One chair looked like it had glue on the crack and looks like they tried to fix it. When you pay that much for furniture you expect it to be in good condition and assembled correctly. If we knew it will be done this way, we would do it ourselves and save the extra money and trouble. I understand 1 crack but not on half of the furniture. We shouldn't have to flip each furniture piece upside down to see that something is wrong with it. I am really disappointed because most of the furniture we purchased from Ashley's over the years we were happy with. Wish they had better quality check.

Our sales associate, Angie, did a wonderful job of helping us find pieces that would fit our needs. I would highly recommend Ashley if you need a budget conscious way to furnish a small apartment or condo for a senior citizen.

Our experience at Ashley in-store was not our best interaction. We’ve bought several items at the Mokena/Tinley location in previous years with great experiences. We worked with Abby at the Bolingbrook location & while she was very helpful in-store, when we had an issue post delivery, she ignored our attempts. In-store, the manager would not come speak with us about the price as she sat on a nearby sofa on her phone. Very rude. Don’t know if we will be back if this is how customers are treated.

Our salesman was knowledgeable and friendly. The whole process was quick and easy without feeling pressured.

Left trash behind. Not okay.

Wonderful staff able to find what we needed

I would even give one star. Ashley furniture has been horrible and the worst service I ever had to deal with. I ordered a lot of furniture through them and when delivery came, half my order was missing without informing me prior. They apologize and say the remaining furniture will be coming in a month. The furniture arrives and they gave me the wrong couch. Not only this but communication is non-existent and everytime I call the store they hang up on me or never call back. Ridiculous experience for the money I spent at this company. Avoid at all cost.

Great customer service. Flex payment

Angie was very nice and helpful

Jacob was very helpful getting me a Recliner today, thanks Jacob!

Plenty of sales help when you needed them but they did not follow you around and not pushy at all and gave us a great deal!

Great selection of furniture and helpful staff

Always friendly sales people

We purchased some furniture for our living room; we received excellent help from Eddie and Bernice. The service was wonderful and we felt that they educated us on our options and set good expectations for delivery. An excellent experience.

Friendly service by Tim and was not pushy

Knowledgable staff who offered a good deal and answered all my questions.

Purchased a king size mattress on clearance that is super lumpy with sinking areas. Called their customer service dept and was told the mattress was purchased as is and there is nothing they can do about it. $600 out the window. I will never ever purchase anything from here again and will be sure to tell all my family and friends as well as letting it be known on all of my social media platforms. If I could give 0 stars I would.

Same as many others. Bought a couch, set up delivery and here we are 3 weeks after couch was supposed to be here with still no idea when it will arrive. We have been sitting on the floor for weeks now & still cant get any answers. The call center people who barely speak english are saying its may be another 2-3 weeks before we get the stupid couch delivered. Of course the people at the store dont tell you any of this when their sales people HOUND you for your business the second you walk in the door. NEVER AGAIN

Lee was a great salesman, had us in and out within 30 minutes. Great prices and availability

George did a phenomenal job. He took all the time i requested and needed. He spent over 2 hours with me and was nothing but patient and kind. However, he was given bad information from his supervisor as to what type and how many pulls would be done on my credit. I will be following up with corporate as the assistant manager had nothing to offer other than "it's only a few points."

You guys did an amazing job. I love all my furniture. I will definitely be shopping again.

Avoid unless you like dealing with used car salesman types. Prior to walking into this store, I purchased a Lazyboy recliner next door. However, we were also in the market for a sectional so we decided to walk next-door and take a look around. Right off the bat, I had a salesman on us. Now this happened at Lazyboy too but the personal literally just told us about their warranty and left us alone. After that, I walked out spending over $1400 on a single chair. This salesperson started out asking us "Have you been here before? Are you familiar with Ashely". In which, I reply "yes sir i am thank you" while not making eye contact and walking away as that should have been a hint to just leave us alone. Then he asked about the Lazyboy receipt in my hand and said I should return my purchase and buy a chair there instead. During this, my wife hung back and sat on a sofa in hopes to stay out of view (as she prefers i handle such situations) but alas, the salesman locked on target and started with her too. Without being disrespectful, her tone of voice and body language EASILY dictated that she did not want such interaction and politely told this person that we are just looking and we will reach out if we need anything. So we go about and look and numerous items. About 10 min later my wife found a chair that she liked and decided to sit on it. Mind you, we are not on the opposite side of the store and relatively out of sight from any staff. Then comes the same salesman with stories about how this chair is considered "a couples chair" and tries to talk us into purchasing. At this point, we started walking away without making eye contact while the salesman preceded to follow us reciting his sale schtick. At this point, my wife sternly says "we will let you know if we need anything, thank you" and we left the store. I understand that people in sales may need to make a quota and are pressured above to do so but this literally felt like harassment. Mind you, I just came from a furniture store where nobody bothered us at all and I spent $1400 on a single chair. I left Ashely Furniture because we would not be left alone. Congrats Ashely Furniture, you will never get any of my money.

Accepted for delivery of 14 weeks, a loan at 0% for 1 year. We have been waiting for furniture for 6.5 months, you stay at home because they can't specify the delivery time (the distance from our house to their store is 15 minutes) .. and here's what you received 🤬 and didn't even apologize .... their attitude to customers is changing in another direction .. They also say that this is the first time they have delivered damaged furniture🤬 Although our acquaintances have the same story !!

(Translated by Google) Okay (Original) Bueno

So unhappy. Ordered bedroom set months a go and I'm still waiting for a delivery. Every time I call I listen to nothing but excuses and I'm being told 2-3 weeks, then I call again and I hear the same things plus then they will expedite my order and guess what? Nothing! I feel like I'm being ignored. I'm very patient person as long as I'm being respected as a customer. I will never make any purchase with Ashley Furniture ever again. Enough is enough.

Easy and fast check out experience. Got a great deal on a 3-piece furniture set that I love!!

We purchased a couch from Ashley Home Store in March of 2020 and just outside the 1 year manufacturer warranty noticed the couch starting to sag badly. When we looked deeper we found that the major supporting beam on the back of the couch had a large knot (see picture) in the middle of it which caused that beam to break at that point and the broken support beam to rest on the ground. Since that first crack in the frame we have experienced a number of other issues. The canvas fabric that holds the seats up is tearing off the frame making the seats sink further and further to the ground. The canvas is held on only by weak staples some of which were not even inserted all the way. Staples that through the regular daily use of the couch have worked their way out and I am now discovering in our carpet. The next issue is the right arm of the sofa (not the side with the chaise) appears to be breaking off the main frame of the couch. As you can see from the front view and also the back view there are nails sticking out haphazardly. If screws were used instead of staples or nails the couch would certainly be more secure. The frame cracking at the knot helped contribute to both of these issues because of a balance shift in the frame. The amount of wear on this couch in less than 2 years has been absurd. I’ve attempted to make a bad review of this couch on the Ashley website and they won’t even post it, they are deceiving customers by curating only positive reviews. After I submitted the negative review we were contacted by Ashley Home Store and they offered to give us free materials to fix the couch but we had to pay labor, estimated at around $300. So we would have to sink more money into a couch that had an initial issue from their construction. I urge everyone to think twice before purchasing furniture from these stores. I won’t be surprised if even this bad review magically disappears…

Worst experience ever!! This is my first time buying from Ashley and I regret it soo much ! I bought sectional sofa (three pieces)on October 5 and they told me it would take 8-12 weeks but longest time 16 weeks they said and I was ok with that. But it’s been more than 16 weeks it’s been 5 months and I still didn’t receive it. I called them couple times surprisingly they said first part is coming February 14, second part is coming end of March and third part is unavailable probably coming on April . What the heck ?! Now it’s February 24 even first part didn’t come which was supposed to be here on 14!? Horrible service! 👎👎👎

They were very helpful and we bought a new couch. They weren’t pushy trying to make us get an warranty package just told us what it was.

I would never recommend Ashley of Bolingbrook. On November 14, 2021, My husband and I came into the Bolingbrook location excited to buy our first bedroom set purchase! I understand right now due to COVID-19 pandemic has impacted the supply chain for furniture, as well as delivery times are longer as listed on the copy of the receipt! We told the floor consultant that we will be moving due to military purposes in March and do they think that would be an issue on delivery, she absolutely not that it should be delivered by then since the Bolingbrook is a big distribution site. Us being young, this being our first adult purchase, and excited we decided to go for it! 1. Your floor consultant gave us a mattress protector that is worth $399 , then proceeded to tell us it was included since we were buying our mattress from the store. 2. Your consultant also made me feel like the only choice of payment was the Ashley card, until after she ran my credit and said oh there was another option, you could of done like a layaway type of deal. 3. She said I had to put something down so I ended up debating $478.00. Fast forward to two weeks ago. Kept calling and asking where our furniture was because we are leaving, and they said it wouldn't be delivered till the end of March or April if I was lucky. I asked to try and transfer the order to Arizona, since we have been waiting for a while, and that couldn't be done. My only choice was to cancel the order. I was just devastated and frustrated at this point. When I called to have the $478.00 refunded, they informed me that the mattress protector that I was told was included was why I wasn't going to get my refund back and the consultant lied. Ashley told me that even though its in the packaging and never taken out of the box I can't return it. If I would have known I was paying for it I would have never received it and took it out of the store. I am SO disappointed in Ashley Bolingbrook location. We ended up buying a mattress through Ashley in Arizona and it was delivered in three days to our new home. I understand you are a business and go after the almighty dollar, but your customers should come first. My hard earned money feels like it was stolen.

Salesperson Christopher greeted us just after we entered the store, then allowed us to browse around the showroom, without any pressure. Very knowledgeable, he was able to answer all of our questions, without having to 'check with a manager'. His attention, knowledge, and accommodating demeanor helped us decide to purchase today rather than second guess. He made us feel important, something that was lacking in other stores that we had visited.

Great day shopping & purchasing a new king size mattress set at Ashley in Bolingbrook. Fantastic prices and top notch sales rep, Dan Choi. Definitely will shop again in the future.

Thank you so much to George at the Ashley Furniture Store in Bolingbrook on Boughton Rd. I told him what I wanted and he brought me to the exact couch I requested. He was helpful and extremely pleasant to work with. The entire team there was friendly and professional and I would recommend them to anyone looking for furniture. Thank you, George and thanks Ashley Team!!!!!

(Translated by Google) Excellent service and attention, we hope that the delivery will be as soon as possible. Thanks a lot (Original) Excelente el servicio y la atención, esperamos que por favor sea lo más pronto posible la entrega. Muchas gracias

I bought a dinner table it broke down after couple months I keep calling for service they never show up to fix it . I don’t recommended

Place was nice. And the staff was so nice specially the girl from the mattress area she help out pick stuff on my list

The salesman was very attentive and knowledgeable. When the item that we first inquired about wasn’t available, he immediately suggested other options.

Reasonably priced, many choices, no pushy sales people.

After 1yr and 3 months I’m still waiting for my furniture to arrive. I already paid off and still without my stuff

Just got some new furniture today with my fiancé! Ask for Jaccob C. for help for anything, he's very informative and helpful!

Christopher was amazing highly recommended great customer service. Claudio great manager

DO NOT BUY ANYTHING FROM THIS STORE! Not only did they not deliver all my items and it's been 10 months but they refuse to give me a refund for the 2 items I never received. It is impossible to get issues resolved because first of all, no one picks up the phone at the store and second the customer service is not located in the store so it's a lot of back and forth. I understand mistakes happen but a business should have processes in place for getting issues resolved for their customers. Never again will I order. I'm giving them one more week and seeking legal action.

Nice people

Great furniture and deco items and very pleasant customer service

Dan Choi was hugely helpful and incredibly adaptive to our situation. He was informative and knowledgeable on all of the furniture we were interested in and he had no problem walking and talking as we tried to keep up with my children. He helped us find a piece of furniture that fits what we needed. Thank you.

There great customer service

I was gifted a temperpedic mattress. Awesome 👍

Superb customer service by your Sales Professional Dan Choi! I actually went to another Ashley store while choosing a furniture but went back to the Bolingbrook store because of Dan. I immediately found what I was looking for as soon as I looked around, excellent quality, choices and good payment plan. We will be a returning customer.

Decent service. I would recommend somewhere where the staff is more knowledgeable on products.

Great furniture, durable and very good quality. Very satisfying experience with us so far since 2015

Service is exceptionally perfect. Very much knew all furniture

Berenice was extremely helpful! Great customer service! 😊👍

Christopher was knowledgeable and offered very friendly service. Not pushy!

We love Ashley Home Store! Great prices and this is our second set of couches we’ve bought from them. Jaccob was our salesman and he did a great job. He was very patient with us too.

Poor customer service. We had to cancel part of an order and 2 weeks later here we are with a back and forth between corporate and the store to get a check for our refund. No one knows anything. Customer service says “call the store for more details” and then the store says “call customer service”. Very disappointing that they cannot make it easier. Update 01/21/2022: I contacted the number (twice) that they suggested and here I am again a week later, still with no solution and they won’t do anything about my refund! Freaking ridiculous !

We went to the store with a 20% coupon. We bought a loveseat with console. It was not in store so the person we were working with referenced the website for the price. He quoted us the price so we moved forward thinking it was said price. We we got everything done and got our receipt the total did not reflect the 20% off. We asked about it and the guy working with us wasn’t sure what was going on so I asked to speak to a manager. The manager was rude and arrogant and would let me get a word in. He refused to listen to what I had to say. He told us that we wouldn't be getting both discounts. I asked him what he was talking about and he said that the in-store price was $200 more. The ridiculous part is that they didn’t even have the live seat in the store. We had seen it there previously, and were waiting for a sale. I was livid. I told him then we would cancel the order and gave us a guilt trip about the guy we had been working with not getting commission from the sale. Then give me the discount! The manager had been working for the store for 1 year so I doubt he knew what he was talking about to begin with. I tried to call customer service and they kept giving me the run around and finally said that I need to call the store directly to get it figured out. I then called the store twice and the phone just rang and rang with no answer. We have spent thousands of dollars (essentially our entire home) at Ashley furniture and have never had any sort of issues. After this, we will most definitely be bringing our business elsewhere.

Walked in and found exactly what I was looking for… in stock and drove home with it that night!

Amazing customer service!! Bought two very comfortable items. Pleased with the gentleman, Timothy, who was very informative and patient with us choosing what we wanted.

Dan was great to work with, we were looking for lamps, 2 table and 1 floor that all match. We've looked at other places and just couldn't find ones that clicked with the style we liked. When we into this store, he approached us and asked if we needed any help. We still wanted the time to walk around and Dan gave us his name and let us know he was available for anything if we needed his help. I don't like having workers hovering while I'm looking, I feel it's tacky and we would have just left. We both seen a set of lamps that were perfect. Very slim line with a little industrial flare that would work with our room. As Dan said, he was able to get our purchase started and even gave us a coupon for additional 20% off. I didn't even know the store was offering a sale at the time. We seen the store off I-355 and just decided to hop off the toll road and give them a try. They only had one lamp in stock so we would have to wait for the other 2. We didn't think we were going to get them until after the new year but to our surprise we were able to pick all 3 up just a couple days later. The store has beautiful furniture so when were ready to replace some of our older furniture we'll definitely check them out before other stores.

Good Sale

Dan and Tim were excellent with helping us purchase our first new couch as a newly engaged couple. We are so happy with our experience and purchase! We can’t wait for our couch to arrive!

Wide selection and helpful staff. Good sales. If you need furniture, check them out!

Not good for me, service if you contact them, delivery with delays, bad luck broken dresser on the truck waiting for another, on the contract paid for delivery, the last was mirror won't carry it upstairs. Because on order bill paperSheet said drop it off only. Very heavy mirror. I'm 77 years old to old for that.

Abby was as knowledgeable and helpful as she was sweet. Thank you !

I just purchased a sectional and loved that I didn’t have someone following me around. Once I was ready of course the man who greeted me found me lol. But it was quite pleasant and easy process. Quick and simple and to my surprise my sectional delivered earlier than we have thought. Will be Purchasing in the near future from Ashley furniture and will recommend to friends and family.

Dan choi was really patient with me and my husband on getting some nice coffee and lamp table also a tv stand .he is also helping us on getting some good deal.thank you Dan.

I’ve shopping at Ashley for years and it keeps getting better. I bought a beautiful new couch. I can’t wait to get it. Thank you Ashley.

Quick, easy ordering process. Quality furniture for decent prices. Friendly and non-overbearing staff

Furniture was a little bit old fashioned, not my taste but might be yours

Very looking furniture at good prices. The sales staff was helpful and upfront on all pricing.

it's a nice store associates are very kind and professional and there is very nice furniture most important i found what I was looking for

a lot of nice, high quality furniture. Staff are friendly and helpful.

George was very helpful during our purchase, he answered all of our questions and concerns. Highly recommend.

Thank you Berenice for the assistance & advice to select furniture. High quality furniture & even best quality customers service. See u soon!

Best staff that I have ever deal with , very professional , brilliant customer service from berenice thx

Amazing beautiful, very sturdy furniture…. Long lasting . ❤️

Made the buying experience enjoyable. Hard to find nowadays

Very poor customer service...no one to attend to me when l needed help...busy walking with laptop everywhere but had no time to attend to me...Will never go at this location...l wish l Could give zero star.

Great sales staff that took their time with us. No pressure.

The staff and store manager were knowledgeable and worked together to find the exact bed I needed. It was a quick and easy shopping experience and I will be going back when I need more furniture!

This company's products and customer service are horrible. I was sold a bed that has a defective design. It has now broken twice in the same spot at the foot of the bed behind the built in drawer. When it broke the first time (within the first month of having it) it took MONTHS to have a technician come out after being bounced back and forth to several different customer service reps at different email addresses trying to get assistance. I even went back in the store and was unable to receive any assistance from anyone about my concern. Lashonda the sales person who I made the purchase with would not respond concerning the issue when I reached out. I've only had the bed for a year and paid quite a bit for it. It is a DISGUSTING practice to sell things you know are defective and then refuse to assist the customer in coming up with a long-term solution. They will not send a technician, but will send the parts so I can fix it myself. I don't build beds and it is not my fault you put something on the market that does not work properly. If a professional couldn't fix it correctly what makes them think I could? I wouldn't buy another thing from these people. Spare yourself the waste of money and frustration. DB.... What a generic response to a specific issue. The protection plan isn't the problem. You all are. The Bolingbrook store, the products, and the company's customer service. Referring me to yet another email address is doing nothing for me. Spare me the copy and paste response.

Went into this store to look for chairs for a high top table. Upon entering the store there was two people entering behind me. The salesperson walked right past me without speaking and went to talk to the people right behind me.

The salesman, Tim, was outstanding. Never pressured us and gave us plenty of time to make a decision. Also, we received a great deal.

Keylin was very helpful in helping us pick out a new mattress and new bedroom furniture. Excited to see how everything turns out when it's delivered.

Great customer service !! was in the store more then two hours was so much fun looking at all the beautiful furniture. I was going nuts had to many to choose from but we found.. with there help thank you, with a living room set and a family room set.. I'm love it

I purchased two dressers in June to be be delivered the beginning of July. They were delivered on July 3rd 2021. Their "white glove" delivery service dropped them off, did not install the hardware like they were supposed to and left. While installing the hardware myself, I found that each dresser had a broken drawer. I contacted the sales rep on her personal phone because no one at the store ever answers the phone and there is no way to leave a message. The sales rep sent someone out to look at the broken drawers and when they came out they said they would have to order parts and I would need to schedule another appointment when the parts arrived. Ok that's all fine if that wasn't the only issue. Before the parts arrived (only received parts for one drawer not two) yet another drawer broke. This was all within 30 days of delivery for these two defective dressers that I spent $2,000 on. So I contacted the sales rep again by text on her personal phone because no one answers at the store. I told her what happened and that I am not happy with the quality of the product for the price paid and asked that they be returned and my money refunded. She got back to me and said that she would get it taken care of right away. After no word for a couple of weeks, I reached out again and she told me that the return was being processed and she would let me know when they had the pickup scheduled. Now mid September arrives and still no word. I contact the sales rep again and this time I am told that they will not allow me to return the dressers because I accepted the delivery and all sales are final. Had the "white glove" delivery team put the dressers together when they delivered them like they were supposed to, I would have know they were broken and refused delivery. I told the sales rep this and asked to be contacted by the store manager since there is no way to reach them by calling the store. I have still received no response as of October 21st. I have tried calling corporate on them and only get told that I have to resolve this at store level. I WILL NEVER shop at Ashley Furniture again. This is the worst customer service I have ever experienced and terrible quality of product for an over inflated price tag.

Nice place to shop friendly staff.

The Staff were very helpful and looked all over the store just to find the item i was looking for but unluckily I couldn’t find it so he just ordered it for me online. Thank you!

Joyce was "the best" salesperson I've encountered in awhile!!!! Excellent purchase made 👍

We found some great furniture

First time here. Really liked the furniture selections. Kassandra was very helpful and the buying process was smooth. I'm not a lover of shopping for anything, but this was painless.

Ryan was very helpful

I was looking for a completely new bedroom set and the Coralayne caught my eye. Bernice helped me and she was so delightful and knowledgeable to work with. She even brought up how Ashley’s sells tempurpedic so I was able to get a new bed and base to go with my new bedroom set. Everything was really back-ordered just due to the pandemic and, I think, the warehouse. I bought everything in September and I just got my tempurpedic on December 18. Because my bed was so back-ordered, I did get a free upgrade which was really nice and money off my bedroom set. My bedroom furniture is coming in May/June... which is fine since I do not need it right away, and couldnt pass up the deal Ashleys was offering. I would say, if you are not in a rush to get your items, buy from here. Understand that your items will be delayed for an uncertain amount of time. Do not call the store, physically go in and talk to the manager or sales associate and just explain that you are concerned and worried about your items you bought because they arent being delivered. They will work with you. While you are there get the number of your sales associate and Ashleys Coorporate number. The cooperate number was amazing to work with.

Very friendly....very patience.....love this place

Lola and Keylin are amazing! So patient and helpful! Great selection of furniture for the entire home!

(Translated by Google) Excellent treatment of the employees, they gave us the time we required without having the employee pressuring and excellent financing, and a very wide assortment of furniture, definitely highly recommended (Original) Exelente trato , de los empleados , nos dieron el tiempo que requerimos sin tener la empleada precionando y exelente financiamiento, y muy amplio surtido de muebles , definitivamente muy recomendable

Their furniture almost KILLED my cat! After the dresser and two nightstands were unboxed and placed in my bedroom I noticed a HORRID smell coming off the furniture. It turns out they treat their furniture with FORMALDEHYDE! Which then off-gasses into your home! This can be toxic to small animals! I ended up having to take my poor Gizmo to the emergency vet at 330am the night they delivered the furniture because he started having seizures and ended up having 6 total over a 12 hour period! He's 6 years old and has never had a seizure before! There is no warning label that this is a potential hazard if you have pets! This furniture cost me almost $2000 in a vet bill on top of what I paid for the bedroom set! BUYERS BEWARE of you have small animals!

exelente servicio y buenos precios y muebles de muy buena calidad

Ryan was great and patient as far as checking delivery dates, which was important for me! I loved the great amount of variety.

A Flip Flop Couch. No Arms. Low to the ground, unfolds & turns into a twin Sleeper. Just add a Twin Matress topper& Wella!😅🥰🤪

Nice people, great furniture, very good service👍

They kept it professional and answered all our questions promptly and respectfully. My wife and I appreciated it. Be sure to speak louder due to masks hindering proper communication

Abby was very nice and answered all my questions!

i reccommend it but only if you work with Abigail at the bolingbrook location. the rest of the employees didn't seem to care, even at the Romeoville location.

My daughter and I both made large purchases today at the Ashley Home Store in Bolingbrook, Illinois, and were extremely happy with the young woman, Keylin Montalvan, who was very helpful, informative, and friendly throughout our entire shopping experience.

Ryan was great !

I am writing this review for two separate experiences & transactions we had with Ashley Furniture as a whole. Both furniture purchases were through the Bolingbrook, IL location. The staff at this location was friendly for both purchases but due to the warehouse, delivery and customer service experience, I will NOT be doing business with Ashley Furniture again. Their furniture is cheaply made- especially for the price. Their bedroom furniture is not a long term furniture choice and chips easily. Our bed frame was assembled without support beams. Once they've made the sale and you hand over your money, you're on your own. October 2018: We purchased and financed the Effie bedroom furniture set. We bought a queen bed frame with storage drawers underneath, two nightstands and a 6 drawer dresser. Our salesman we had during our experience were extremely nice and to the point. We knew exactly what we wanted and it was an easy process. We were told about the Ashley financing and incentives but we ended up using the Progressive Leasing service instead. Our salesman was not pushy about the Ashley financing and accepted that we were not interested. I was very impressed with their knowledge and explanations of the leasing vs financing through Ashley options. We were extremely happy until months later when we bought a new mattress from Ashley Furniture. Both of our backs were hurting so we bought a new mattress even though the current one was purchased in August of 2018 via another furniture store. My brother looked at our queen bed set because I complained that our mattress was sinking in already and wanted to get it all set up for our new mattress delivery. Turns out, our bed frame was missing critical assembly pieces per the manual I found online- SUPPORT BEAMS & 8 screws so the slats assembled were sliding and bent. I called Ashley as soon as we discovered this (months later) & experienced the worst customer service I've had in my entire my life (no exaggeration) via the corporate headquarters. I was extremely calm and explained the situation. I said we were missing pieces for our furniture and asked if the warehouse would have any parts we would be able to pick up. They diminished me and actually YELLED at me because it over a year later that we realized. They said why are you calling about this now, you should have known when they assembled it. There is a reason I paid for delivery and assembly service, I am trusting Ashley's brand to deliver the product I ordered and assemble it correctly. It was never brought to our attention at the time of delivery and assembly. Turns out, they hire out delivery / assembly service. The store manager couldn't help us after my customer service phone call, I was told it was out of their hands. We ended up buying our own parts and building a frame to support our mattress for about $40. 2nd April 2021: We purchased a Tempur-Pedic mattress. Our saleswoman was EXTREMELY helpful and informative. I know it's a sale at the end of the day but she really went above and beyond to make sure we were making the right choice for the price and explaining the different models and benefits. They offered a 90 no questions asked trial period for our mattress if we bought the $300 cooling cover for our Tempur-Pedic. I thought it was a lot at first but it was worth every penny spent and love the cover and mattress. I've had zero back pain since we switched to the new mattress. This time they were pushy with the Ashley financing. It was not 0% interest and we wanted to pay in full but they kept pushing it as well at the mattress department manager.Our delivery was scheduled on a Tuesday with window of 6 hours & I took off of work to be home. 15 minutes before the cutoff, I called for a status update. The mattress never made it on the truck for delivery. I understand mistakes happen and the transportation manager was extremely apologetic. We live about 10 miles from the distribution warehouse but they wanted to reschedule i

Team member was very helpful

Kaylin was an immense help with finding the right couch for us. She went above and beyond her regular job duties to ensure that we left satisfied. Even when we made the mistake of ordering furniture that was too large to be delivered, Kaylin worked swiftly to help find the next perfect fit, while also working with us to expodite shipping where possible.

Look closely at these reviews, do you see the pattern? All of the positive reviews are about the great in-store service, but then look at the negative reviews: once they have your money, they don't care a bit about you and your purchase. Admittedly, the in-store associates were very nice and helpful. But after purchase, it's nearly impossible to get a hold of any human on the phone. We received a couple of email responses, but then those stopped pretty quickly. And we weren't being pushy at all, we responded at the cadence that they were suggesting! We're over a month past the longer side of the estimated delivery date, and still can't get any solid answers. I get there is still recovery from supply shortages, labor shortages, etc. But then they shouldn't lie or be way overly optimistic about fulfillment times. Just another case of a company taking customers' money and then taking advantage of knowing the customer has limited recourse after that. Oh, and also look at the canned owner "responses" to the negative reviews. It's sad.

Berenice was very helpful and friendly! She walked us through the process and was able to help us get what we needed. We would 100% recommend purchasing from Ashley Homestore and Berenice!

Worked with Bernice today in Bolingbrook who helped us purchase a new bed, sofa and mattress. She was super helpful and just great to work with.

Awesome. Saleswoman was very polite and helpful.

Excellent customer service and great selection. Our salesperson was patient with us and made sure we were happy with our final selection.

Thank you Ryan, you were so helpful. Great experience overall. You quickly understood the vibe I was going for. Selections and price point was GREAT!

If I could give 0 stars I would. This place has the WORST customer service I have ever seen. I have been trying to cancel my order and get my money back for 2 WEEKS! I went to the store they tried to tell my order was canceled but I still have not received anything as a confirmation. I have been trying to call the store and they will not answer the phone. Everyone tells me something different so save your troubles and buy a nicer furniture with better customer service somewhere else.

Horrible customer service, even the branch manager didn’t keep his promises, it’s the worst purchase experience.

I ordered furniture at Ashley on November 16 of 2020 which had a really had a great deal for the holiday. I was told 6 to 8 weeks. I didn't receive the furniture in that time frame. I was told due to covid check back in January. I checked in at that time and was told all the pieces to the queen slay bed were missing footboard with drawers plis rails i should have it for sure bu April. I check in April still no furniture just the night stand mirror and dresser were available check back by the middle of may and they would put it in as a priority order since i had waited so long plus they gave me a 10% discount for the inconvenience. I was told i would receive it for sure. I check back and the manager suggest taking some of the furniture because they can't hold furniture just to make sure that i get the few pieces that haven't arrived yet. Who wants to receive partial delivery not knowing how long before the main part will arrive. The bed was the main reason for my purchase. I received a text saying delivery will ne on Monday between 8 and 11am to confirm .i tried and was unable to so i called and was told disregard because they didn't have all the pieces. I check back in July because no one contacted me and they informed me my order was canceled due to no response ( they stil don't have everything I wanted) so i asked for them to bring back my order because I had waited for months and had thrown out furniture believing that I would receive it for sure. I also was told i had to pay more money because it was no longer available for the promotion i received in November. I am disappointed at the way they handled this situation. I will not purchase anything from that particular location. The management was unprofessional and did nothing to accommodate me nor did they provide me with corporate phone number. I believe they didn't want to honor the 10% discount They are horrible people!!!! Horrible staff

Beautiful furniture, and attentive but not pushy salespeople. The furniture is displayed in a comfortable showroom. Prices are displayed and easy to figure out, unlike many furniture stores where it is impossible to figure out what something costs. Overall it was a pleasant experience.

This store is terrible. I regret making a purchase here. The employee who helped me didn't take the time to explain their new policies to me because he was focused on solely making a sale. Employees favorite response is "you have to contact the district's customer service number" for anything that is not a sale. I have called the store several times at different hours of the day and no one ever answers. If I could, I would give them no stars.

Abby was super patient and helpful with my bedroom set purchase. She was able to explain everything well. Great service and I’ll be back when it’s time to purchase stuff for my kitchen and living room.

UPDATE: They asked for an email with my information a few weeks ago, to make the situation right, but nobody ever reached out to me!!. They delivered my mattress w white glove service but the actual bed that needs to be assembled is sitting here in boxes SMH! A couple of months ago I visited the ashley homestore in Bolingbrook. One of the managers named Tim was very condescending & rude. I'd placed an order the day before but then found the same items online for way cheaper. I wanted to cancel my order but they did end up price matching it. But Tim was very upset because I called him out on his rude & unprofessional behavior. He did apologize and used the excuse that he had a very stressful week as the other managers were on vacation. He left with the sales person & we finished up the paperwork. Im a heavy set woman so he (Tim) then proceeded to go to the back of the store and make very loud mooing noises like a cow, Im assuming that was his very immature & childish way of getting back at me for calling him out on his rude behavior. So Buy your furniture online its cheaper and the staff doesnt deserve the commission.

Jacob was very helpful and the store was full of a wide variety of everything. Very pleasant experience.

Great and friendly service. Thank you to Jacob for a great shopping experience.

This store is wonderful. Everyone was nice and helpful. Especially Tim Powers who was very knowledgeable, professional, and friendly. I highly recommend him as your sales associate

The staff here were so friendly, helpful and not pushy at all. They helped me find exactly what I wanted. Only gave 4 stars due to not getting my furniture yet as I just purchased today.

Originally shopped Ashley’s website for a new sofa but wanted to see the fabric and color. Angie M greeted me when I arrived at the Bolingbrook showroom; she walked through the showroom to find the sofa I selected to no avail. She searched the website with me to find it and was able to offer me additional discounts resulting in a substantial savings. Angie was extremely friendly and helpful. And what I appreciated the most, no pressure. Angie is a real asset to Ashley in making customers feel appreciated and comfortable shopping there.

I have a amazing experience with today's mattress shopping. Our salesperson acted the way just she supposed to do and also she asked free stuff for me from her store manager. Everyone's was fast , efficient and polite. Good job to them.

Tim was a pleasure to work with. He was knowledgeable and showed what was available. After choosing my items he set it up delivery and I was on my way. Could not have been easier.

Great experience and hopeful that the new couch will arrive soon!

Jacob was a great salesman! Appreciated his support as I explored the impressive selection.

Berenice was great, she explained everything to me and made sure I got the best pricing. Very polite and knowledgeable.

Angie was the best no pressure and Tim the manager was great!

The staff was very friendly and extremely timely and helpful. We were never pressured to buy and they answered every question we had. I would totally recommend this store to anyone in the market for any furniture.

Ashley furniture is a good place to shop. Customer service was great. People are very well behaved. Overall I recommend this place for family shopping.

I ordered my bed in MAY and it’s still NOT here. They keep trying to deliver it in PIECES so we had to send it back bc we have no space to just keep pieces of a bed in our house. Weeks and weeks keep going by because they KEEP trying to send PIECES of the bed instead of it ALL at ONCE. I’m soooo tired of this company. I DO NOT RECOMMEND! They haven’t done anything to compensate for the inconvenience. I hate this place and will be telling EVERYONE I know who are buying a house right to NOT get their furniture from here. A NIGHTMARE!

Ashely HomeStore has been our go to place to furnish our new home! After the amazing costumer service while buying our couch we just went back to purchase a dining room set. Every store gives a wide variety of options ranging from different price ranges, styles and color schemes! Can’t wait to get our table and start shopping around for a bedroom set!

Angie Mesick is an amazing salesperson. The customer service provided was great.

My dad went to buy a bedroom set and not once any one from the staff asked him if he needed help . He decided to leave

Dan was so attentive and professional.

Very helpful. Ryan was able to fix my order that had been accidentally canceled and not put on hold like I was told it was.

I recently went into Ashley Furniture on Boughton Rd, in Bolingbrook, Il. I was greeted by Cassandra (sorry no last name) and the interaction was pleasant from the beginning. I wasn't quite sure of what I wanted however she was patient and attentive. Couldn't have asked for a better associate! I was then greeted by Kaylene (no last name) who intoroduced me to theAshley bedding section and I immediately decided to purchase a bed which was needed but not attended. Both ladies were true to the word Customer Service! Thank you both!!

In went into to browse ,and was greeted by Dan Choi. He was very professional and helpful .

I want to say my experience with Ashley furniture was great, but it has been nothing but a FRUSTRATING process. To begin, it would be great if someone would answer the phone.. I’ve called multiple times, different days of the week and haven’t been able to speak to a soul. We bought a couch back in February and we were told it would arrive in 6-8 weeks... it didn’t arrive until 10 weeks later. With COVID happening, I can understand the delay. My problem is we were told that if we needed to return, it would have to happen within the first week of delivery. We returned the additional seat of the couch (it was too big for the room) two days after delivery!!! Money was not refunded, just given back in store credit. We wanted to use the credit to purchase bar stools and found a great pair online, BUT OF COURSE we can’t use OUR money to purchase them because it is a store credit and the in-store inventory is below average with very little selection. We now just have $400 of wasted credit. Customer service needs to improve and the false advertisement needs to stop.

My experience was ah-mazing!!!!! The Bolingbrook location had a beautiful selection making my shopping experience even easier! My delivery date is within 5 business days, which really shocked me because most places have delivery dates out as far as November 2021!!! Thank You Ashley :) Very Satisfied Customer with a Beautiful Kitchen Table Set Just In Time For The Holidays!!

They just want to sell things which they don’t have in stock. Told me I will have my stuff in 6 to 8 weeks it’s been 10 weeks and and they are telling me it will take another 4 to 6 weeks . And the lady just hung up on me while inquiring about the order.

The minute I walked in a smiling salesman met me right away.. Jacob helped me with absolutely everything..he helped me find everything I needed and helped me look at furniture I'll need in the future. Jacob absolutely rocks. Thank you

The sakes associate and store manager were knowledgeable and low key. Friendly without applying pressure. Showroom was well kept. Selection was broad with traditional and modern varieties of furniture.

Jacob was great, he helped with figuring out the right couch. He even took a cushion off and to the window to make sure it was a true grey. The place was very friendly, helpful and a ton of great items everywhere. Going back to store later to accessorize the new house! And....great pricing overall.

Jaccob was very helpful. Helped me with the couch I picked out. Very knowledgeable about financial planning and the process it takes on shipping the couch to my home.

Claudio was a fantastic store manager who answered all our questions and allowed us the space and time to think over the furniture sets. He refused to rush us and upsell us. He spoke about personal experience about some of the sets. The only thing that detracted from five stars was the nudge from other store associates to try out their bedding.

Tim helped us get everything we needed and so so helpful!

Found just what I wanted! Right size and color. Abby was very helpful and patient, showed me every option that matched my specs! And in stock! Thanks, Abby!

My experience has been horrible with this location my bedroom set has been getting delayed for months now the sales representative refused to let me speak to a supervisor. My order was scheduled to be delivered yesterday afternoon and the driver show up 9pm without my bedroom set saying it was a crack in my footboard. No one has reached out to me to reschedule delivery or to even inform me about the situation I had to find my phone out from a third party delivery company. I finally get ahold to someone at Ashley furniture early this morning and they was supposed to reach out to the warehouse in regards to ordering a new footboard no one never called back. I’ve been demanding a supervisor for weeks and now I’m getting told I have to wait another week for my delivery.

Nice furniture good deals and nice sleep demo was helpful!!

Definitely a variety of furniture to choose from.

We are so satisfied with the service that we received at the Bolingbrook Ashley store. We worked with Berenice for two weeks and she was so knowledgeable, enthusiastic and helped us find the exact pieces we wanted. In addition, Berenice helped us with our financing process and made everything so seamless. We plan to go back and get a few more pieces and hope to work with Berenice again. If you go to the Bolingbrook store, ask for Berenice. She was an excellent addition to our furniture search.

I had a good experience shopping at the Ashley’s furniture in Bolingbrook! My husband and I were looking for living room furniture for our home and we found great furniture and complimentary pieces for our modern-contemporary and cozy look. The sales rep Abby was very helpful and friendly! The only bummer was the delivery time and buffet options. There weren’t many options for classy black sideboards/buffets with wine bottle holders. 15-17 weeks is wayy too long. Hopefully we get it sooner!….update: still waiting for our furniture 2 months down; 2 more to go😔

Awesome customer service!!! Highly recommend!

They have big choices they nice and friendly

Angie in the Bolingbrook store was very helpful. Great service!

Had a excellent experience. Helpful staff great products

Joyce was very knowledgeable with mattresses and poufs. She also showed us vanity/ desks for my daughters room. We really enjoyed the visit and will be back again.

Friendly staff. Not too pushy. Nice experiences with Tim and Joyce.

Very friendly, not pushing, sales staff.

Staff is helpful, lots of selection, excited for our new items!

God awful delivery experience! Our initial delivery was scheduled for 4/28. They no showed, with no notice. Second delivery was inexplicably canceled 5/1. Rescheduled delivery for 5/6—they actually came....but with only 3 of our 5 pieces despite all pieces being at the warehouse. We declined delivery as the driver could not tell us when the remaining items of our sectional would be delivered. We have gone to the store, called customer service, online chatted customer service and tweeted. No on cares to make their mistake right. Now we are being told we have to wait for the next available delivery date which is another week out. Worst customer service I have ever experienced. Three failed deliveries in one week and no one seems to see an issue with this. Do not recommend.

Low pressure and very friendly. Sales person was very helpful

Best shopping experience ever! Tim was an awesome salesman and I enjoyed dealing with him! Very professional, knowledgeable, and friendly!

Working with Dan was really great, he went out of his way to help us get this great deal. Went back and forth for 4 days to pick out this living room set. After 2 years it was a nightmare for the repair of the sofa. Working with Ashley was a nightmare just trying to speak to a physical person, the extended insurance was great. Could not believe Ashley not returning calls or follow ups. Left emails, texts and phone calls. Finally after many months Feb to Aug 23, problem was resolved and new sofa was delivered today. The extended insurance will not cover the remaining 3 years of the 5 year warranty on the new sofa. Have to buy a new 5 year warranty for the new sofa for $575.00 I think not.

As soon as we walked in. Joyce was there to greet us. We explained what we were looking for in a couch. She made decision process easy without going overboard with too many choices to where it is overwhelming . Made our purchase after 4 looks. Thanks Joyce

Excellent customer service. Abby was very helpful and professional. We found what we wanted and will be waiting for delivery in six to eight weeks.

Great customer service and beautiful products.

my customer service representative was very helpful and courteous.

Great selection of merchandise and I spent way over what expected to. Tim did a great job of helping me and explaining all the details to me. He listened and answered all my questions. He was very helpful in get the payments to fix my budget. Great place to shop for furniture and very helpful employees. would highly recommend!

We were at Ashleys Bolingbrook store today and worked with Keylin Montalvon .We were assisting our daughter in law buy furniture for her and our son Mike's new home being built in Clarksville Tn.Our son is stationed at Fort Campbell so it is buy here deliver in Tn.We have dealt with Keylin several time and she is very professional and goes beyond for her clients..We purchased 3 or 4 rooms of furniture and she will follow thru every step off the way as we need a delayeddelivery.Keylin is a real pleasure to work with.

Good customer dealing. The sales person showed all the options and did not rushed through making the sale. He was not pushy. The prices are high so try to find online price for the product you are buying and they will match their price to online price.

This store, my sales associate and the location doesn't even have enough stars to rate the excellence received this Sunday afternoon. Keylin is amazing sales representative, not overbearing, highly motivated and knowledgeable and as sweet as pie. Keylin presented multiple credit options and thoroughly reviewed all angles to give us the best service. This location is brilliantly stocked with both associates and home stock to complete anyone's needs. Im impressed and grateful for her service, and thank u to the entire Ashley Superstore in Bolingbrook, IL for an outstanding experience.

My boyfriend and I just bought a house and we’re shopping for all sorts of furniture. The variety of options at Ashley was amazing! We were able to furnish our whole living room and bedroom. Tim was so helpful and was able to help us find the perfect pieces for our needs and taste. We still have our eye on a dining room table that we just might have to go back for.

Selection was good. Salesman very helpful. Prices good too.

My store associate was Meri Schout. She’s awesome 👏🏾 I want to thank her for being so patient and understanding of my indecisiveness. She was such a treat to work with. I definitely will be going back for more services.

Ryan was great. Answered all our questions and very patient

Friendly service. sales representative was attentive without being pushy. Great buying experience. Best of all.....Made in America!

good quality furniture. nice selection of all different kind of items.

Abby helped me out the entire time and I felt so welcomed! Did not feel rushed at all! Amazing customer service. Thank you!

If I could give 0 starts I would! Stay tune as I continue to update my nightmare with Ashley! After having spent some over $25k in 3 years you would think they could take that into consideration but I guess not because it’s not much more. Scheduling a Delivery and working with their very unprofessional team it’s just a big eye opening experience and take my money elsewhere. Such a shame I really liked this store and their furniture... but I can shop from a company that promised things and does not have morals.

My husband and I went to Ashley Furniture today and we were able to purchase some great items for our home as well as our business. We were in and out with some great help from Timothy Powers. Thank you!

Store had great customer experience but dealing with everything after the fact has been a NIGHTMARE. We ordered furniture is September 2020 and are still dealing with issues 6 months later. Customer service has been awful and just continuously gives us the go around and never follows up with what they promise. Will never be buying anything from them again.

DO NOT SHOP HERE! To summarize my horrible experience I would have to rate this store a -100 due to the poor customer service, and lack of communication. Corporate needs to fire everyone at this store and rehire people with actual customer service and sales experience. Worst purchase experience of my life I will be taking my business else where from now on. If you work hard for your money do not go to the Ashley furniture in Bolingbrook you will regret it. Also don't try and call the store they never answer their phones you will always get redirected to the call center. Even the CSRs I spoke with at the call center agreed that this was unacceptable. The call center submitted multiple tickets to have the store contact me and to this day the store has never called me back. Eventually the call center had to get me to a manager that tried to help me as much as possible .I've been dealing with my ongoing nightmare since 1/8/21. It turns out that I was over charged for the warranty I purchased and over paid which the call center reps discovered and are now working to get me my refund of just shy of 1K. I have given up on the store all together and have been in communication with managers at the call center which are doing their best to help. PLEASE PLEASE PLEASE HEAD MY WARNING AND DO NOT SHOP AT THIS STORE! YOU WILL REGRET IT! So DSG tried contacting me regarding my above review. First they act concerned about my horrible experience. They ask me to provide the phone number associated with the account so I do. Then they want me to reexplain everything that took place via email. I stated it was to much to type and I would prefer either a phone call or the phone number to corporate so I can file my compliant. Its been dead silent since I requested that last week. WHAT A JOKE i ACTUALLY THOUGHT i WAS FINALLY GOING TO GET SOME HELP...GUESS NOT! DO NOT SHOP HERE SAVE YOUR MONEY AND GO ELSE WHERE.

Great sales rep very friendly

Thanks for great customer service!

Abby was super helpful and answered all my many questions very kindly

Have been trying to call the store for 3 days, the phone just rings and rings finally someone will answer and hang up.

This place was abysmal to work with, i have left a previous review of the place on my other account because I can't leave multiple reviews and hoping someone would reach out to me and help me with my situation, buy online and not in store because of return policy.

This started as a great experience and turned terrible. Horrible customer service, poor management, and poor products. ever go to Ashley furniture. Waste of money.

With it being my first time making major furniture purchases, I really appreciated Keylin taking the time to be patient and assist in making sure I found just what I was looking for, thank you!

Keylin was so helpful and efficient! Good prices and great quality

Everyone here is very nice and friendly. They were ready to help and actually LISTENED to what I wanted and was looking for. Easy process, I will definitely go back if I need something else.

The worst store for the worst company. They got the order wrong from the get go. 6 attempted deliveries with problem each time. I ended up canceling the order. Terrible sales people specially Carlos Ibarra! 3/8/21 update: I emailed as instructed down. Never heard back. I called twice to cancel my order and after 3 weeks still “processing”. I just want my money back! Don’t want anything to do with Ashley ever again. Terrible company. Terrible customer service. Terrible everything. That’s it I’m fed up. I’m disputing the charge.

Great experience, thanks Dan!

We purchased our new couch from the Bolingbrook location. Keylin was so helpful and made our experience very pleasant!!

The best customer service I have ever experienced, Ryan was great and patience with us while trying to choose our living room set.Thumbs up👍👍👍

Good prices, great costumer service. Tim was very helpful.

We had a terrible experience at the Ashley Furniture in Romeoville. If we could give Romeoville ZERO stars, we would, but it won’t let us post that. Service has been straight garbage. We are tired of hearing the excuses around the world, that COVID slowed things up....well, it hasn’t slowed them from charging us for our furniture. Furniture purchased in November, has yet to arrive at our empty, echoing, condo. Delivery dates have been moved, with no communication effort to us, from December to January, to February, and now March. So, we were even dumber to suggest that we go back to them and purchase a recliner, so that we could watch the tv, that’s was sitting on the floor, while we enjoyed our favorite tv shows echoing throughout the condo. Finally, a call to notify us that the delivery of all items would be delivered, between the hours of 1030 and 1430. Well, at 2030, they showed up, with two items, one being a completely damaged kitchen table. When we emailed the store manager, he decided to basically tell us to “f*ck off,” he didn’t bother replying. After weeks of trying to contact the incompetent customer service, for a refund, or anything, they replace our kitchen table, but forgot to send the shelves for it, so we had to use the same damaged ones. If I could help people avoid half a year of headaches, I will....DO NOT SHOP HERE. I’d rather head-butt a knife after playing in traffic. We decided to give a shot to the location in Bolingbrook, and we are extremely HAPPY that we did. They completely changed our perception and removed the bad taste that Romeoville left in our mouths. Keylin and Dan were amazing. They went out of their way to make us feel comfortable purchasing through Ashley again. We ended up buying a new bed frame and mattress, and it’s being delivered next week. They’re definitely a 5 star experience.

Ask for Ted..great customer service!! Thanks so much for helping my mom purchase her mattress!! Lol Greatly appreciated.

DAN CHOI was AMAZING!!! VERY PATIENT, VERY KIND...

I worked with the store manager and sales associate to purchase new furniture for my home. They were both very helpful, and I found what I was looking for! Update on my original review - I would no longer recommend buying from Ashley Furniture. My delivery was delayed 3 hours because the driver was lost, my table and bed were damaged and the delivery driver was rude. I ended up canceling part of my order, and they will not refund me the full price I paid for the merchandise.

Bolingbrook Illinois when you go to the store ask for Joyce she is one of the managers. I had the best experience shopping for furniture and all of my life with her. She told us the truth about each thing and explained in detail how the mattresses work relation relation to your body and sleep. We also purchased not only a mattress Bought a sofa and loveseat. We appreciate Joyce so much at the Bolingbrook Illinois location we will refer others to her. She has a very kind and loving personality I had made shopping fun

WARNING DO NOT SHOP HERE POOR SERVICE If I could this store a -100 stars I would. The customer experience is absolutely terrible! 1. We order table chair and rugs and warranty 2. The table was on back ordered 3. Thus we decided not to wait 4. We canceled the table and kept all other items 5. The chairs came per LADY SALES REP stated we could pick up rug from warehouse 6. We were erroneously billed for the rug 7. THE LADY SALES REP rarely followed up in a timely fashion unless I initiated. Although I received a response after I initiated some promises were not kept! I had to I miss you status updates first on more than one occasion 8. The charge is on the card she requested THE LADY MANAGER to put in tickets with warehouse. Again THE LADY SALES REP does not follow but she does respond at times With snarkiness 9. We requested refund have yet to hear a status update. From Jump I was not feeling THE LADY SALES REP and I guess this is the reason why. Once the sale is closed really nothing more to do with customer. THE LADY SALES REP text responses are snarky ...am busy... WELL AM busy too... the fact i have to take time out my work schedule or weekend to call REGARD AN ERROR MADE BY YOUR COMPANY IS BEYOND RIDICULOUS IT IS crazy to tell the customer that your busy BUT YOU WAS BUSY FOR THE CHEDDAR Then when I called the mainline and press option three I can never get through it just brings constantly and then hangs up without anyone answering the phone Oh Needless to say the rug was never Received after Saturday January 21 THE LADY MANAGER never followed up and the card is still billed falsely! A refund asap and warranty for free is needed.

Pretty pleasant experience and I received the furniture I ordered within the timeframe I was told by the saleswoman, Judie, from Bolingbrook, IL. I was kept up-to-date on my order status and given ample of time to prepare to receive the delivery of my order.

We had great customer service, found everything we were looking for ,had mattress specialist answer all our questions and we bought a new king size bedroom set and great matress

Best furniture purchase experience I've ever had!! The young lady who helped me asked what I was looking for (which was a bedroom dresser). She took me to the best dresser ever...it was the one!! I immediately purchased it....no need to look further. Give that girl a raise! 🙂 I will def be back when needed!

If I could give them less than one star, I would. My very first visit to this store, the Regional Manager was in the store. He introduced us to a sales person Carlos who was and has remained great. However EVERYTHING after that initial visit had been a HORRIBLE experience. First, the dining table we order came in damaged, not a big deal. We called CS to schedule the delivery of a replacement. Table #2 came in worst than the first one. Ok, pretty annoyed couldn't reach CS again, so we drove to the store asked for the Regional manager, but he wasn't in the store. No problem, asked for a phone # or email(preferred), but was told by Scooby the store manager that they are NOT ALLOWED to give out the REGIONAL managers contact information. We explained all that has been going wrong, he assured he would arrange for table #3 to be delivered and that some quality assurance people at the warehouse would check the table before it gets placed on the truck. Table number #3 arrived worst than the other two!!!!! It looked like something very heavy fell on it. The delivery folks noticed and said "We'll it's up to you if you want it or not" Are you SERIOUS!!!!! So, we DRIVE back to the store, speak to Scooby again....long story short WE WILL NEVER shop here again. Getting ANYTHING resolved at the store level is non-existent. Can NEVER reach anyone over the phone....just horrible experience.

Sales person Angie was great. She is very knowledgeable and was very helpful due the purchase experience

Went in looking to furnish a new apartment. Met with Tim and had the best shopping experience we've had to date. Highly recommend meeting with Tim for any of your needs. Keep up the fantastic work! 10 out of 5!

Angie at the Bolingbrook location was really nice and helpful and addressed all my concerns for the recliner that I wanted and was in my budget! I have been asking my husband for a recliner for 2 years now so I am happy!!! I hope that Angie is there next February in 2022 when we buy an entire living room set we will want her to help with our sale !!! Thanks Angie S...

Ask for Joyce. Seriously the best!

(Translated by Google) People who agree and who are very nice attend well but they never deliver on time I arrive for 4 months waiting for my room and they even hang up on me that bad service so they promise if they do not comply but I did pay them in cash and we had an agreement but they do not comply, what is the use that they take good care of if they only deceive you and do not give you your things (Original) La gente que esta de acuerdo y que es muy bonito atienden bien eso sí pero nunca entregan a tiempo yo llego 4 meses esperando mi sala y hasta me cuelgan que mal servicio para que prometen si no cumplen pero eso sí yo les pague en efectivo y teníamos un acuerdo pero no cumplen de que sirve que atiendan bien si solo te engañan y no te dan tus cosas

I have used the Bolingbrook store on Boughton several times and have always been satisfied.The last two purchases we worked with Keylin and she was very pleasant and professional.I have recommended her to people .I will also be using her to help my son furnish his home.I give her a 5 star rating.I have also had good luck with the store and with delivery.

Angie, the salesperson did a great job, was great to see the Manager, Scooby helping Angie who is a new employee. I left the store excited to receive the furniture I had purchased for the 2 rooms.

Great experience. Sales person was very helpful.

We received excellent service from Ashley in Bolingbrook. We were able to find our items that were in stock. Tim was a great salesperson and his manager Scooby worked with us very well. We highly recommend this store and above mentioned employees.

Ordered in July, Received in January broken..

From July waiting for the bed and at the end coming damaged yesterday,not recommended for nobody

I order a furniture from July and finally we get all the furniture in January with some damage on it and was assembled not to good.Very disappointed with this store.

First time buying furniture at Ashley's and was very happy with the service. The guy Tim went around and showed me everything they had in what I was looking for and made sure the price is what we wanted! Was very happy. Just waiting for it to be available for pickup now.

Worst experience we have ever had. From shopping in the store, sales kid annoyingly followed us all over and kept bothering us. We bought Living room tables and a complete bedroom set. Had to wait 2 months for delivery, then came all screwed up. Only got 2 of the 3 tables for the living room and didn't get any of the bedroom furniture. Waited another 2 weeks for bedroom, which was set up to come at night between 7:15 and 10:15. They NEVER showed up and never called. Every time they are coming we have to take our bed apart and empty the bedroom. So at 10:15 at night we were having to put our bed back together so we could go to bed. Now we're waiting anther week, but it is set up to come in 3 different deliveries, like we have nothing else to do but screw with them. 🤬 I called the store and asked to speak to a manager and was told there wasn't one available, they would have one call me, but of course no one ever did. Customer service is totally non existent. We get no less than 10 text messages a day telling us to call a number to confirm delivery, but when you call they have no idea what is going on. We have bought 2 other times from Ashley before in IN with no problems. Ashley in Bolingbrook has been a complete nightmare. We will NEVER go there ever again. Do NOT recommend them.

Horrible experience and was there for several hours buying 2 pieces of furniture due to a new salesman, Randall, that had no idea what he was doing. I would’ve been more understanding if he had asked his colleagues for help more quickly or at least apologized for his lack of knowledge. He even incorrectly told us that we could get the discount and also finance for any amount of time, not just the 6 months. The only saving grace was when Berenice helped and we were finally able to finish the transaction and get finally get treated professionally.

We've had the same difficulties with delivery that many people have shared. We purchased a sectional in store in early September and were surprised to hear that in wouldn't arrive until late October. We were surprised but decided we could wait. Now suddenly they are telling us that half of the sectional will make it in mid November, the ottoman sometime in December, and they have no expected date yet for the rest of the sectional. We would have shopped somewhere else if we had known it would take this long. That's what we'll likely do in the future. Edit: We finally got the couch in January, they ended up refunding the delivery fee and we do love the couch now that we have it, so I’ll bump to 3 stars. But ask about delivery before buying.

It's always good service but delivery is always long long long time.. so....

Very friendly and helpful staff Great buying experience

Friendly staff and timeliness of product. Had my furniture ready for pickup the same day i purchased it.

Abby is the sales associate that helped us at the Bolingbrook location. She was very nice and very helpful. We ended up getting a couch, entertainment center and now that me and the fiance spoke, we will be calling back to purchase a dining room table that we were trying to decide on. Thank you so much!

It’s great

Berenice was he best sales person I have ever dealt with buying furniture. She is extremely knowledgeable, kind she shares how the furniture is made and point things out. She is extremely smart she is not pushy at all. She will be my choice for any furniture to come

Awesome staff, love Ashley’s furniture! Tim is a great sales associate!

Tim was really helpful and patience with us in selecting the sofa. He did not push us to make a decision like other sales people. We took our time to find the right one that can fit our space.

Great saleswoman made the experience easy!

We just had an amazing experience with Joyce at the Bolingbrook Ashley furniture store. She spent a good amount of time with us earlier in the day showing us furniture we were looking for. We came back that night to purchase. Great experience!! We will be back for any further purchases!

We always find exactly what we're looking for here and at a great price as well. The sales people are always friendly and helpful as well Most recently we worked with Tim who did a great job assisting us with our purchase. He was attentive without being too much like some salespeople who follow you around throughout the store.

(Translated by Google) A pleasant atmosphere, Abigail treated us in a courteous and friendly way, a wonderful customer service, thank you! (Original) Una atmosfera agradable, Abigail nos atendió de una manera cortés y amable un trato al cliente de maravilla, gracias!

Excellent service was given to me by all. The staff is very helpful and accommodating. I would recommend Ashley HomeStore to anyone looking for furniture.

I originally rated Ashley 5 stars because I had great service when I purchased my furniture. Unfortunately, I can't say the same for their delivery service. I purchased a sectional on October 17. They delivered on Oct 29, but 1 piece was damaged. I called customer service (over 40 minutes on hold) and they informed me that someone would visit my place to inspect within 24-48 hours. No one showed up, so on Day 3 I called them (another 40+ minutes). They informed me that they decided to simply replace the damaged sectional, and stated that it would be delivered within 1 week. After a week (early November), I called again and they said that the delivery date changed to Dec 12. On Dec 12 they told me that the date changed to Dec 21. Today is Dec 21, and now they are telling me that I have to wait until Jan 4. This is completely unacceptable.

Meri was super helpful with me & my husband picking out new living room furniture. She was also helpful with new kitchen table ideas trying to find us the right chairs. They even took different living room end tables next to the couch we like to make sure we like it together before buying. I have shopped with Ashley's for over 7 years & will continue because of the amazing customer service & staff overall.

Exelentes Estilos en todos los muebles y exelente trato de parte de sus empleados.

We purchased a new bedroom set in early August and were told that it was approximately 3-4 weeks out for delivery due to delays because of Covid. We found those terms acceptable and agreed to an early September delivery date. The delays were much more extensive that and the furniture didn't end up actually being delivered until late October and the end of November, in two separate deliveries. The final piece of furniture that was delivered was a chest of drawers that was very clearly not as well made and not assembled well, as the doors don't close properly. The customer service was extremely poor, with absolutely no updates on the furniture and when it would be available. I had to contact the company many times just to get any information. There was never any offer to discount the price or remove the delivery fee until the very last conversation with a customer rep . She said, "of course you're looking for some money" which seemed incredibly rude and unprofessional. Considering that it was only a $150 adjustment when we had paid over $3200 for the furniture, it hardly seemed like an inappropriate ask. She did state that she would remove the delivery fee, asked for the card information and then promptly hung up the phone. The card was never credited and we were not refunded the delivery fee. The ONLY positive thing about the entire experience were the actual delivery drivers. They were all quite prompt, courteous, careful about entry and exposure risks and extremely polite. We will never purchase furniture from any Ashley store and will recommend to our friends and relatives to avoid them at the risk of having to endure the same circumstances.

I went to the Bolingbrook store this morning and my sales person Timothy was great. He found me just what I needed. Excellent service Thanks

Had a good customer experience when ordering a new bedroom set and office desk. Bed set was originally supposed to come in on 12/10 which was delayed the day of and we only found out because we called to ask. While on the phone I mentioned I may want to cancel because the new delivery date was 12/24. Was told a sales rep would call me 24-48 hours later, which did not happen. When I called today to ask about the order they told me it was cancelled yesterday. Took three different phone calls to different people to get all of this information today.

Mary was excellent at the Bolingbrook, IL location and the staff and environment was nice, helpful, and soothing during this stressful time in shopping for furniture. Thank you yall!

Overall we were happy to be allowed to walk around and not be trailed by a salesperson the whole time. However, we were shopping for a loveseat and were pushed several times by another lady salesperson in a medical lab coat to consider buying a new mattress to improve our health. I had to tell her 3 times 'no' very firmly before she got the hint. Very annoying, we almost left! Meredith, our salesperson was up front in telling us she was new and was very professional throughout the experience.

Great first experience at the Ashley store in Bolingbrook , great customer service and very nice people.

I bought a tempur-pedic bed the decision process is like buying a car. Fortunately for me my sales rep knows her job as perfect as you can. Extremely thorough on describing all the beds with different options including prices. I wasn't pressured into anything. keylin montalvan made the experience enjoyable and gave me every discount she could. She definitely knows her stuff!!

Waiting 2 months for a king-size bed . This furniture store is a shaim. And wait 15 days more for the refund. Very bad service 👎

We had too wait more than 2 months for a bed .we had to cancel the order and wait a nother 15 dais for are money. This what this store does to honest costumers

It was a busy time for the store so was happy when Dan came to show me what I was looking for. There were only 3 that were OK for my size. So got his card and went home. Got someone to go back with me and we got Dan again in less then what felt like 10 minutes. Then got the cost and asked to be alone and Dan went far away so I was happy he wouldn't hear us. The purchase was fast so yes good place and sales people to go.

Dan was very professional and answered all our questions. The purchase process was simple, let’s see how delivery goes. Stay tuned!

Abby was very nice and a great help to our buying experience.

Terrible customer service.

Good and prompt service. The staff is knowledgeable and friendly.

So far our Joyce Saleswoman at Woodridge Store went out of her way to help. I went to Ashley @ Joliet and Bolingbrook and both places the saleman refused to check stock. Every time I asked he said no need to check nothing is in stock. With ATTITUDE. JOYCE WENT ABOVE And beyond. She took the time to look up every sofa and sectional until we found one we liked in stock. THANK YOU

We visited the Willowbrook, Illinois store today and had a great experience. Carlos helped us find the mattress we needed. We will be back.

Had a great experience. Keylin was our associate and she was so helpful and professional with us. She was patient with us while we shopped to find the furniture that my wife and I could both agree on.

Joyce assisted us through the entire process of helping us furnish our new home and we are so happy that she helped us on our visit! Joyce is so kind, friendly, warm, very helpful, pleasant and just so sweet and she made this experience very smooth! She got to know us and what we were looking for and helped answered all our questions. She is incredibly knowledgeable on all the products available and even took the time to explain new facts and cool features about the pieces we purchased. We have purchased from Ashley Furniture and in the past and you’ll be sure that we will definitely be coming back after the wonderful experience we had with Joyce last night. The care and service she provides are second to none. Thank you to all the great staff working at the Bolingbrook location as well. You have a beautiful showroom and the style and selection available makes furniture shopping so much fun. We are so excited for our house to become a home! Thank you again!

Keylin helped me pick out my mattress and I’m so excited to try it out! She was so personable and really helped me make a decision that I was hesitant about! I would definitely recommend her

I recently bought a beautiful bedroom set from Ashley HomeStore. Our salesman Ryan was professional, helpful, and very knowledgeable. The store is clean, organized, and it has a great selection of furniture. Highly recommend!

We had an wonderful experience at this Bolingbrook Ashley homestore. Me and husband do all our research before we buy any big items for the house. So have been looking for a sectionals for a while now, and this pandemic has just lengthen the time line of it!!. Keyline M made our purchase so smooth and gave such good customer service that we couldn't resist. She was extremely knowledgeable about the sectional we bought that actually made us comfortable to go ahead with the purchase, we have been going to the other stores but no one gave that much info about that product😊. Overall she deserves a 5 stars for being an amazing sales person, with good communication skills, and always having a smile on the face (yes, even through the mask it was visible she was smiling 😃).. loved it! Keep up the good work Keylin 👏

Abby in Bolingbrook did a great job finding what I was looking for and working within my budget. Made the purchase quick and painless.

We had the pleasure of working with Berenice. She helped us select the perfect sofa and love seat. But she didn't stop there. She continued to keep us informed on the different products they sell there, such as the matresses. We will definitely return to Ashley's furniture for future pieces, asking for Berenice's expertise!

I have had the pleasure of working with Keylin Montalvan at Ashley Furniture! She is very knowledgeable of all the furniture when I had any questions about it. She quickly learned about my family and I and directed us to the furniture we loved and chose to purchase. Her demeanor is always friendly, professional, understanding and super helpful in every way. We appreciate her and her endless help each time we reach out and have a question or concern. I was a new customer to Ashley Furniture in September and am now a returning customer due to Keylin’s diligence and awesome work ethic. Thank you Keylin for everything :-)

Keylin Montalvan was very knowledgeable about product that I was looking for and she was very warm, kind and she provided me such exceptional service that I highly recommend her to all my friends and family.

I went to buy room furniture and Keylin helped me out!!! She is so nice and patient and went above and beyond to really take her time and show me what was the best decision for me. She really cares about customers. I would buy from her again 11/10

Bought a bed and powered stand. Very smooth easy experience!!

Went into Ashley’s to look at mattresses, was not intending to buy that same day. We were immediately greeted by Kaylin (Sleep Expert). She explained and showed us the benefits of a TempurPedic mattress and we were sold! She answered all our questions and concerns and she was extremely knowledgeable of the product. She made our experience a great and easy one!

We had the pleasure of working with Keylin. She helped us select the perfect couch. But she didn't stop there. She continued to keep us informed on the delivery date as it was up in the air for a time due to COVID. We were pleasantly surprised when she told us our furniture was being delivered ahead of schedule! My husband and I absolutely love our couches. We will definitely return to Ashley's for future pieces, asking for Keylin's expertise!

Excellent in-store staff, exchange needed but couldn't reach staff by phone.

My sales agent Keylin Mantelban was good. The rest of the operation is hard to deal with. Their customer line never gets you passed the call tree. You go into the store for help. They tell you to call the same number you already wasted time calling. They sent two delivery confirmation messages, with different times. I probably won’t go back

I have been an Ashley Customer for years. I have been a loyal customer but since being bought out is horrible. First time shopping through bolingbrook location and they can not get my delivery right. I will have had to take now 4 days off to wait for delivery. Where is my furniture? I just dont understand at all. Long wait times on phone. Managers say they are calling back and do not. I understand covid but been dealing with other furniture companies and this has been an absolute awful experience with no concern to the customer but broken promises.

If I could give this Ashley HomeStore a ZERO, I most certainly would. We ordered (2) pieces of furniture from this store about a week apart. One was a bed frame, which delivered about a month and half after we initially ordered it. The other was a sofa chaise couch in July 2020 in which we were told that we would have delivered by September. I've called multiple times to check on delivered status and the tentative dates have been pushed back 4 times, first it was September, then it was mid-October, after that it was early November, and now they are telling me that (1) piece will arrive in their warehouse mid November and the other won't arrive until the end of November. So here we are, close to the holidays and STILL NO FURNITURE. Stay far, far, far away from Ashley Furniture, especially if want your furniture to be delivered within a reasonable time. I'm going to cancel our order with them and order from Bob's Furniture. A friend was in a similar situation as me and ended up getting her furniture from there before her set delivery date with Ashley HomeStore. Terrible customer service.

Keylin was fantastic. She helped us pick out a new bed and introduced us to the robo frame! A game changer and a must have for people who struggle to sleep and were overdue for a new bed. She understood our needs and helped us immensely.

The store is good but I have been waiting for over an hour on the phone , if they don’t pick up I will be contacting upper management, I just want to check on my sofa !

Furniture ordered July 2020, delivery date changed 4 times. OK, no problem, we will wait since we all use covid as excuse for everything now ... But , Partial furniture delivery done only to be told that part of the living room sectional is not available and will not be available . So, instructed from online customer service help desk to go in store and discuss getting new sectional of furniture set that will replace this one . “ Office” staff along with “ floor manager “ named Scooby had no idea how to assist and resolve this matter so his solution was to walk away in the middle of my sentence. When approached on the floor again, he told me to be back Monday , he MIGHT have some answers for me (??!!??)Costumer service to the greatest! What a shameful way from a company like this , with reputation and existing name for years now - to start treating your customers and shoppers like this .

My experience in Ashley HomeStore in Bolingbrook, IL was wonderful. Young sales person that was helping me, Berenice, was very knowledgeble, patient, sufficient, and super nice. I ended up purchasing sectional and a bedroom set, which was exactly what I came in for. I actually met Berenice on my initial visit to the store, one week earlier, when she gave me just basic very useful information, and let me browse on my own. At this point, I appreciated that. After a few days, when I though of my options, did some research and measuring, Berenice helped me with my purchase. I received very detailed information on delivery dates and process, protection plan, pricing etc. Berenice spent quite a long time with me, and other 2 managers that I also came into contact with in the process, were very friendly and helpful as well. I might be back for more furnishings and I highly recommend this store. Thank you!!

Lashanda and Bernice were amazing. I think im in love.

I had a wonderful experience at Ashely Furniture with Keylin!

(Translated by Google) Well, as an experience visiting Ashley I liked it a lot because people were very nice to me and they also cared a lot about what I was looking for and how two payments helped me to get a good room He invited Latin people to that they visit or a little Ashley They speak Spanish do not be a little ashamed to ask about that the employees are very fast and will accommodate the payments that you can make. (Original) Bueno, como experiencia visitando Ashley me gustó mucho porque la gente se portó muy amable conmigo y además se preocuparon mucho, en qué es lo que buscaba y en que como dos pagos me ayudaban a mí a conseguir una buena recámara Invitó a la gente latina a que visiten o un poco Ashley Ellos hablan español no tengan un poco de vergüenza preguntar de eso los empleados son muy rápido y se acomodarán a los pagos que tú podrás hacer.

We’ve gone into this store a few times and have been helped by Joyce each time. Super friendly, knowledgeable and professional and is able to get us what we want. Prices are good for the quality received, we’re always happy with our purchases.

Almost 2 month after I ordered my furniture. still no delivery date and items backorder. no answer from the store. customer service is useless. have been advised to go to the store to complain. asked to have the store contact me regarding my order, almost 2 weeks without a response! sounds like ashley is fraudulently promising items and profiting. My next call is the BBB. fix this issue immediately. have the store call me.

Worst company ever. We ordered furniture back in July and have yet to receive even a delivery date! No one at the store EVER answers the phone so you have to physically go into the store to obtain any information about your order. While speaking with the lady in “customer service” I inquired about no one ever answering the phone. She rudely relied “the phones are down, ok?” While I was standing there I called the store from my cell phone and guess what, the phone in the store started ringing. Shop here if you want to throw your money away and never receive what your paid for. If you like being lied to it’s also a great place to go. I wish I read these reviews before my wife and I decided to make a purchase from this place, we never would have set foot in the door. I saw a representative of Ashley commenting on the reviews saying to send them an email and they will get back to you with a update on your order status. I did this and received a email stating they will contact me when there is an update. Guess what? Two weeks go by and NO UPDATE! Surprise surprise. Shop elsewhere.

Worst company ever. We ordered furniture back in July and have yet to receive even a delivery date! No one at the store EVER answers the phone so you have to physically go into the store to obtain any information about your order. While speaking with the lady in “customer service” I inquired about no one ever answering the phone. She rudely replied “the phones are down, ok?” While I was standing there I called the store from my cell phone and guess what, the phone in the store started ringing. Shop here if you want to throw your money away and never receive what your paid for. If you like being lied to it’s also a great place to go. I wish I read these reviews before my wife and I decided to make a purchase from this place, we never would have set foot in the door. I saw a representative of Ashley commenting on the reviews saying to send them an email and they will get back to you with a update on your order status. I did this and received a email stating they will contact me when there is an update. Guess what? Two weeks go by and NO UPDATE! Surprise surprise. Shop elsewhere.

Great service! Definitely glad I chose Ashley!

We purchased a couch in June from Ryan and he was wonderful to work with. It was delayed several times due to the pandemic and factories not being at full capacity - not a store issue. We did have delivery issues when the couch was delivered that would have left us stuck with a couch that wasn’t right. The sales manager Scooby was so patient and understanding. He heard the struggles we were having and really went out of his way to help us. He’s new to this location so if you’ve had issues with this store in the past, give them another try. It’s in good hands now.

Worst company ever. We ordered furniture back in July and have yet to receive even a delivery date! No one at the store EVER answers the phone so you have to physically go into the store to obtain any information about your order. While speaking with the lady in &"customer service&" I inquired about no one ever answering the phone. She rudely relied &"the phones are down, ok?&" While I was standing there I called the store from my cell phone and guess what, the phone in the store started ringing. Shop here if you want to throw your money away and never receive what your paid for. If you like being lied to it&'s also a great place to go. I wish I read these reviews before my wife and I decided to make a purchase from this place, we never would have set foot in the door. I saw a representative of Ashley commenting on the reviews saying to send them an email and they will get back to you with a update on your order status. I did this and received a email stating they will contact me when there is an update. Guess what? Two weeks go by and NO UPDATE! Surprise surprise. Shop elsewhere. They also have a sign posted in the store stating &"no management is available&" with a phone number to call. Guess what? No one answers that number either!

Beware from ordering at Ashley! Terrible customer service! I ordered 4 pieces for my living room in August. I was told 2-4 weeks for delivery. It ended up being 6 weeks (Sept 15th) until I was told all the furniture was there and would be delivered next week. Scheduling delivery was a nightmare! I was on hold for 40+ mins every time I called and hung up on more than once. Less than 24 hours before my expected delivery, I got a call saying my couch would not be delivered! I called the store to ask about this and they had no answers, just that it wouldn't be here until Oct 12. I understand delays due to covid but at this point the delivery date has changed 6 times! Sept 15, Oct 12, Oct 17, Oct 19, Oct 21, Oct 27. I have to call every few days to see if there is a new date, I never get updates from the store! Was told I would get my $140 delivery fee refunded but have yet to see that happen! The delivery for the pieces I have went great! The guys were very nice and set everything up for me but I am very disappointed in the customer service from the actual store. I feel like I was lied to when I first ordered the furniture and no one ever has any answers, they just keep pushing the delivery date back and can't give me an actual firm date. Seriously considering canceling my order, just worried about that process based on others reviews.

Edited: Upgraded to 3 stars to add that Sharon from customer service in Texas was the only person who bothered to check on my order and deliveries. After half the bed was delivered and we were told by another rep it would be 8-12 weeks for the missing side rail, Sharon got it over in less than a week. The bedset looks very nice and we'll see how it holds up. Thank you Sharon! My bedset ordered in July is finally here (Mid-October). This wouldnt be so bad if customer service just kept you updated on where your order was and actually answered the support line when you called. Do not buy from this store! You will never receive your order and they will deliver peices for months on end. Been waiting for a bedset since July was promised delivery 3 times. I still don't have a bed. No one answers their customer service. Spend your money somewhere else! Someone needs to call me asap. This is ridiculous. Read all these complaints do NOT shop here. They just came for the 3rd promised delivery day and delivered half of a bed. They don't know where the other parts are this is a nightmare. The salesperson also apparently didn't order the bed correctly. Research Ashley reviews before shopping here! This business needs to be shut down.

Great experience. Found what I was looking for in a dresser and night table. Our salesperson was attentive a d very helpful. She shared the financial options so an informed decision could be made.

Great Selection and Service

great selection, great staff and management!

Salesmen give false information regarding return policy when he see I’m hastiest to make purchase. Apparently has No return policy and I was told as long as I keep one item I can return the rest... they did not even give me option to exchange .

Quick, easy, and great furniture for the price. Real excited for my purchase!

Excellent service and support to get exactly what we wanted!!

Ordered a sectional back in August over the phone and had not received updates on when it be delivered. I went to my local store to get an update and they identified that the sectional was the wrong configuration. They helped to order a new sectional, but I had to pay out of pocket for the new sectional and it cost me more money and I still have to call and cancel the other order.

Nice staff, prompt service

Ashley Furniture (Bolingbrook) is a GREAT store...only if you want to pay for furniture and NEVER have it delivered, which is what happened to me. This company is a scam. I ordered a dining room set on 6/30. I was initially told it would be delivered sometime in August. I thought, “well longer than I expected, but I love the set so I can wait”. Then was notified via text it would be delivered the first weekend of September. That date changed to the second weekend of September. That date came and went with no delivery. I physically go into the store to seek answers because they NEVER answer the phone. Then was told it would be mid-October. I go back today to confirm, now it’s November. I finally faced reality and accepted that my dining room set will never be delivered and requested a refund. They tell me that the chairs are in and they can have those delivered next week. At this point, I want nothing to do with them. I knew if I accepted the chairs, I’d go months without a table. And they don’t deserve my money anyway after sending me off. What was supposed to be an enjoyable decorating experience has turned into a complete nightmare. Do not trust this company with your money. The customer service is horrible. They blame their incompetent and ineptness on Covid. I received deliveries from other furniture stores with no issues and this was at the height of the shutdown. They don’t care about their customers. I can’t wait for this company to go bankrupt and go out of business. They’re complete trash!

Ashley Furniture (Bolingbrook) is a GREAT store...only if you want to pay for furniture and NEVER have it delivered, which is what happened to me. This company is a scam. I ordered a dining room set on 6/30. I was initially told it would be delivered sometime in August. I thought, “well longer than I expected, but I love the set so I can wait”. Then was notified via text it would be delivered the first weekend of September. That date changed to the second weekend of September. That date came and went with no delivery. I physically go into the store to seek answers because they NEVER answer the phone. Then was told it would be mid-October. I go back today to confirm, now it’s November. I finally faced reality and accepted that my dining room set will never be delivered and requested a refund. They tell me that the chairs are in and they can have those delivered next week. At this point, I want nothing to do with them. I knew if I accepted the chairs, I’d go months without a table. And they don’t deserve my money anyway after sending me off. What was supposed to be an enjoyable decorating experience has turned into a complete nightmare. Do not trust this company with your money. The customer service is horrible. They blame their incompetent and ineptness on Covid. I received deliveries from other furniture stores with no issues and this was at the height of the shutdown. They don’t care about their customers. I can’t wait for this company to go bankrupt and go out of business. They’re complete trash!

My original review was based my instore experience and the lies Dan “the man” fed me. My furniture was delivered and the men refused to bring the boxes inside and assemble them even though that what I paid extra for. I had to spend an additional $300 to have someone else come and assemble the loveseat and sofa. Surprise, surprise the electronics in the soda do not work at all and the middle back of the loveseat is missing all together. I called the store directly and got sorry I can’t help you, you have to come in and talk to a manager. I went in the next day and they offered to refund the fee for the white glove service & 15% off for my inconvenience and ordered a new loveseat & sofa. It is now 3 months later and I am still stuck with cheap defective furniture and the new stuff keeps getting pushed further and further out. I am now being told I won’t have my items until 11/23 that is almost 6 months beyond the purchase date. DO NOT do business with this company. They will rip you off and not give it a second thought. Also FYI the furniture is made in Cambodia not Wisconsin. I purchased a loveseat and sofa from Ashley HomeStore Furniture. I can not say enough good things about my experience. The 2 employees I interacted with Bernice and Dan (store manager) were absolutely awesome! This stores staff is awesome and I would highly recommend to anyone looking for good quality furniture made right here in the USA.

Can not get through to them on the phone to check on an order I have been waiting weeks for and took 3 hours to even make my purchase when we were in the store!!

Customer service is non-existent. After making a sale, they cannot be reached to answer a question. I&'ve been holding for over an hour with no response. I called the &"we care&" number to make a complaint, guess what??? No one picks up the phone! Worst customer service I&'ve ever experienced!

The outlet in Romeoville has an amazing selection at all price points. Tanner was very helpful and no high pressure to buy. I felt very comfortable as a shopper.

My experience @ this location was Excellent, the Staff is very Nice and Knowledgeable

I worked with Dan at the Bolingbrook location. He was Very helpful great experience. Thanks

Everything started great , we were aware it's Covid world so we placed our order in July so at 19th of September we will get our furniture. Well let me tell you it's September 25th and still we don't have our furniture. My biggest problem is the lying of their sales team...Our sales associate said that after many confusion and delays we will get the furniture 100 percent on September 26th... It support to happen tomorrow and she doesn't answers the calls or updating us on the delivery... Agony again, no delivery again... TRAIN YOUR TEAMS NOT TO LIE YOUR CUSTOMERS !!! Cancelation of my order and collection of minimum of twenty 1 star reviews from my friends and family to follow!

My friend had very bad experience...

My friend had very bad experience!!!!!

Still waiting on our furniture for nearly 3 months. Not acceptable. After multiple promises on delivery dates and direct lying to our face. Absolutely terrible. Looking to cancel the order, too much drama. We now live in our new place and have yet to even be called.

0 Stars. Worst sales reps. Once they sell you, they no longer know you anymore. I went in store after a few weeks and my sales rep was acting like a stranger. No follow up calls. I understand it's Corona and all but attleast be helpful and transparent instead of being more of a nuisance.. I have to drive to the store any time I have to check on shipping status. I ordered in May and I still have not got my furniture. No one picks up the calls. I went to the Romeoville location and the sales reps are much better and actually follow up. Nothing against Ashley as a company, but the bolingbrook store needs to be shut down. Its only creating a bad name for this quality furniture store.

Still waiting on our furniture for nearly 3 months. Not acceptable. After multiple promises on delivery dates and direct lying to our face. Absolutely terrible. Looking to cancel the order, too much drama. We now live in our new place and have yet to even be called.

We have had the worst customer service experience with Ashley Furniture. In the store, Daniel Williams was great. However, he assured us delivery would be between 1-4 weeks. After hearing nothing, we called the number on our order form. We were on hold for no less than 30 minutes every time we called. When we finally got ahold of a representative, we were assured on no less than 4 occasions that delivery would be within a week or so. We never received a call about delivery. After almost 2 months, we called to cancel our order. Again, we waited on hold for 30 minutes. The representative couldn’t cancel our order and told us she would transfer us to a manager. Of course, she directed us back to the main customer service line. At this point, I will never purchase anything from this store again and will warn anyone who is thinking about it against doing so. I would expect way better considering we were spending over $3k on furniture. Very disappointed and frustrated. Don’t buy from here!

We have had the worst customer service experience with Ashley Furniture. In the store, Daniel Williams was great. However, he assured us delivery would be between 1-4 weeks. After hearing nothing, we called the number on our order form. We were on hold for no less than 30 minutes every time we called. When we finally got ahold of a representative, we were assured on no less than 4 occasions that delivery would be within a week or so. We never received a call about delivery. After almost 2 months, we called to cancel our order. Again, we waited on hold for 30 minutes. The representative couldn’t cancel our order and told us she would transfer us to a manager. Of course, she directed us back to the main customer service line. At this point, I will never purchase anything from this store again and will warn anyone who is thinking about it against doing so. I would expect way better considering we were spending over $3k on furniture. Very disappointed and frustrated. Don’t buy from here!

People were friendly and helpfull

We have had the worst customer service experience with Ashley Furniture. In the store, Daniel Williams was great. However, he assured us delivery would be between 1-4 weeks. After hearing nothing, we called the number on our order form. We were on hold for no less than 30 minutes every time we called. When we finally got ahold of a representative, we were assured on no less than 4 occasions that delivery would be within a week or so. We never received a call about delivery. After almost 2 months, we called to cancel our order. Again, we waited on hold for 30 minutes. The representative couldn't cancel our order and told us she would transfer us to a manager. Of course, she directed us back to the main customer service line. At this point, I will never purchase anything from this store again and will warn anyone who is thinking about it against doing so. I would expect way better considering we were spending over $3k on furniture. Very disappointed and frustrated. Don't buy from here!

First time going to Ashley Furniture Home Store and it was a great experience. They have a great selection of furniture to choose from and I purchased a bedroom set along with a sofa. Berenice was the one who assisted me and she was wonderful! I really liked how she explained everything in detail and gave me time to browse the store. I would highly recommend to anyone in search of new furniture!

This is specific to the Bolingbrook location. Joyce is the absolute worst 'manager' ever. She makes false promises so many times. So many times she says she will call back after she is with a customer. Never got a call back. Again, she gave me her personal number promising service outside of business hours, yet never answers her phone once. They delivered the wrong rug and charged me full for it. The delivery guy literally threw it in my apartment and ran. Didn't even open it up so I had no clue it was the wrong one till it was too late. I have called the store for 3 or 4 weeks now about this as well. They don't answer the phone or if you connect to someone, they push you to Joyce who promises to get back to you but never does. I spent $170 on this rug and it doesn't even go with my furniture, I have no use for it. Again they have stolen this money as this was not the product I ordered. I messaged them on facebook and was 'escalated' to corporate where someone messaged me once on Gmail. He never responded and it's been a week again. Why does it take over a week for your customer service team to respond. What kind of customer service is that? The store and corporate don't answer phones and just contradict each other. They blame covid for the delays I've faced with deliveries. Fine, but how can covid lead to you not being able to call back like they promise. How is it covid the reason you delivered the wrong rug? Absolute no dignity in this business. They are the absolute worst. They just wait for you to be mentally defeated and give up so they can keep your money. I've never heard of a business with such terrible service. I have informed so many people about this and AF is losing so much business by the word of mouth me and others are spreading about them. No way they will survive if they continue to do business this way. Highly recommend NO ONE does business with them. I feel bad everytime I am in the store and I see someone buying something.

This is specific to the Bolingbrook location. Joyce is the absolute worst 'manager' ever. She makes false promises so many times. So many times she says she will call back after she is with a customer. Never got a call back. Again, she gave me her personal number promising service outside of business hours, yet never answers her phone once. They delivered the wrong rug and charged me full for it. The delivery guy literally threw it in my apartment and ran. Didn't even open it up so I had no clue it was the wrong one till it was too late. I have called the store for 3 or 4 weeks now about this as well. They don't answer the phone or if you connect to someone, they push you to Joyce who promises to get back to you but never does. I spent $170 on this rug and it doesn't even go with my furniture, I have no use for it. Again they have stolen this money as this was not the product I ordered. I messaged them on facebook and was 'escalated' to corporate where someone messaged me once on Gmail. He never responded and it's been a week again. Why does it take over a week for your customer service team to respond. What kind of customer service is that? The store and corporate don't answer phones and just contradict each other. They blame covid for the delays I've faced with deliveries. Fine, but how can covid lead to you not being able to call back like they promise. How is it covid the reason you delivered the wrong rug? Absolute no dignity in this business. They are the absolute worst. They just wait for you to be mentally defeated and give up so they can keep your money. I've never heard of a business with such terrible service. I have informed so many people about this and AF is losing so much business by the word of mouth me and others are spreading about them. No way they will survive if they continue to do business this way. Highly recommend NO ONE does business with them. I feel bad everytime I am in the store and I see someone buying something.

Have been waiting for our couch for over 3 months. The agent promised us saying that it will get delivered within 6 weeks but they clearly lied. They keep pushing the delivery date. We specifically had asked our agent if they will meet the timeline but he kept giving bs about the company being taken over and they have a new delivery team. When I call the customer service, there is 40+ mins wait to speak with them. Highly frustrated and disappointed! The order info that you requested for has been sent to your email

Lesson learned. Never order from Ashley Furniture again. No one answers the phone, no one responds to emails, or Facebook messages. Will have to go in store to cancel order. Was texted delivery date with 48 hr notice of time, never received that 48 hr text, and here we are at what should have been delivery date for a order placed in July.

Our salesman, Dan Choi, was great. Had a good experience. Loved my purchase.

Purchased much needed desk on 8/7. Original delivery date was 9/8. I called the store sales person that day to confirm the time and was told that a piece was missing in the warehouse. No one answers the phone when I call the delivery information number. They rescheduled the deliver to 9/18. They sent a text confirming delivery on 9/18 stating they would send a message with the time. No message. No call from anyone to let me know that they have again changed the delivery date. Now scheduled for 9/23 (maybe). I still have not talked to anyone from Ashley. No one answers the phone. Only communication through an chat box pop up on their website, even that is lacking in information.

Very knowledgeable and helpful staff!!

everything in the store they have nace furniture

Do not buy your furniture from here- you will never get it.Worse customer service I have ever experienced!Waiting 6 weeks for my furniture and every time I call I get different answers why I don&'t have it.Have asked numerous times for call back never received and you can&'t speak to a manager.I have spent a fortune and have not gotten one piece of furniture just a lot of broken promises.

Someone reached out said they would resolve the issue about them taking the money and not issuing the item. They haven&'t resolved it has been 21 days and still not a full refund.

Learn from our mistake and do not buy a sofa from here. Our sofa is only 2.5 years old and is completely unusable. The frame has broken in a number of places, the fabric and pilled terribly, and nearly all the stuffing is gone from the back cushions. For the same $ you can get something not made so poorly pieced together by scrap wood and terrible fabric. Even with our “five year coverage” protection plan we are out a usable sofa. Save yourself and buy somewhere else.

Ryan was helpful, professional and easy to work with! We had a great experience and got some beautiful new furniture!

My husband and I ordered a living room set June 6th and we were told because of Covid it wouldn’t be delivered until August 25th. Ok fine. So that week comes around and I get a text that we won’t get delivery till September 11th. So we called to confirm that this was our delivery date because we were having our old furniture taken away. The customer service rep said yes it will be delivered sept 11th. Then I get a text on Sept 11th saying now our furniture will come Sept 17th-19th and to pick a date. 🤷🏻‍♀️ What? So now we are sitting on our living room floor and kitchen chairs because we have no furniture. I called customer service again and they said they can do nothing about it. So how do I know I will even get my furniture next week? This is absolutely ridiculous and unprofessional. I will never buy from Ashley again.

UPDATE: NOT ONLY DID THEY PUSH OUR ORDERS BACK BY 4+ MONTHS but broke our table in the warehouse and when they came to deliver our chairs, they forgot them. Yeah DO NOT buy from this company.. Probably the worst furniture buying experience that I have gone through. I feel sorry for the employees that work at this store because of what their corporation is putting them through. Not only does the logistics and delivery side of the company lie about delivery dates and bring defected furniture, but make you wait MONTHS to get what you bought. We bought our furniture in June, and now we will not receive it until October. It takes over 40 minutes to speak with a customer service representative, who by the way, has no idea what they are doing and just tells you to do everything in store. We've received a table that was defected and got 2 more of the same table with the same defect. AND not only do they make you wait months,, if you try and cancel they trap you with a 10% of your order cancelation fee so they are still stealing your money with their horrible service. I would understand the excuse of COVID making things more complicated but its almost the end of the year and this company has no clue how to adapt or step up to the plate like other furniture companies. Would not recommend to anyone in any circumstance.

Me and my wife went to Ashley to shop for a mattress. We were immediately greeted and shown where the mattresses were. The associate serving us was very polite and knowledgeable about what we were looking for. We made the purchase and believe we got a great deal. Thank you Ashley for a safe,clean and inviting shopping experience in the middle of a health crisis.

Ordered thousands of dollars worth of furniture from ashley in July. It is now September and I still have no firm delivery dates when I know my furniture has been sent to the distribution center or has already been received long ago. The company continues to take money from customers and is not delivering their items knowing they cannot produce them after lying and saying its taking 8 weeks. I as well as many others are going on several months without our furniture after the company took our money. I asked for a refund on items I have since found and received from other companies and cannot get refunded for items i have not yet received. That is unacceptable and unethical. This is the definition of fraud!!! I highly recommend people stay away from buying anything from ashley. High end furniture stores are honoring their delivery dates and promises far exceeding the service received from ashley. Meanwhile the ceo of ashley is labeled as one of the richest Americans- now we know why! Take money upfront and don’t deliver the product. Its at the point where I have contacted an attorney to help me get refunded for items. Oh and dont bother calling the store to talk to the person who sold you furniture- the phones ring off the hook. This is not covid, this is incompetence and lack of integrity. Covid has created delays but not an excuse for lies and lack of customer service. Terrible and disheartening and I will continue to post negative reviews until I am heard and taken care of.

I spent OVER $12,000.00 4 years ago after a fire destroyed our home. I bought insurance for everything. At the beginning of the year I filed a claim on a couch and a table. Guy cam out and looked at them. Was told all approved for new replacements. Gave the claim person our new address as we had moved out of state. i get a call the day before Covid shut everything down trying to deliver to my OLD address. Since this time I have tried number after number to get ahold of SOMEONE...nothing.THe phone is either disconnected (from the homestore we purchased all of it from) or no one answers and will finally just disconnect (trying other stores to get help). UGH!! Unfortunately, I guess I will have to contact my attorney to get something accomplished. This is the poorest customer service I have ever endured...NEVER AGAIN!!!

just nowProbably the worst furniture buying experience that I have gone through. I feel sorry for the employees that work at this store because of what their corporation is putting them through. Not only does the logistics and delivery side of the company lie about delivery dates and bring defected furniture, but make you wait MONTHS to get what you bought. We bought our furniture in June, and now we will not receive it until October. It takes over 40 minutes to speak with a customer service representative, who by the way, has no idea what they are doing and just tells you to do everything in store. We&'ve received a table that was defected and got 2 more of the same table with the same defect. I would understand the excuse of COVID making things more complicated but its almost the end of the year and this company has no clue how to adapt or step up to the plate like other furniture companies. Would not recommend to anyone in any circumstance.

Ordered thousands of dollars worth of furniture from ashley in July. It is now September and I still have no firm delivery dates when I know my furniture has been sent to the distribution center or has already been received long ago. The company continues to take money from customers and is not delivering their items knowing they cannot produce them after lying and saying its taking 8 weeks. I as well as many others are going on several months without our furniture after the company took our money. I asked for a refund on items I have since found and received from other companies and cannot get refunded for items i have not yet received. That is unacceptable and unethical. This is the definition of fraud!!! I highly recommend people stay away from buying anything from ashley. High end furniture stores are honoring their delivery dates and promises far exceeding the service of ashley. Also, dont bother calling the store to talk to the person who sold you furniture- the phones ring off the hook. This is not covid, this is incompetence and lack of integrity. Covid has created delays but not an excuse for lies and lack of customer service. Terrible and disheartening and I will continue to post negative reviews until this is resolved and I get refunded for what I don't want any longer and get what I have been waiting months for with a firm delivery date scheduled.

Ordered thousands of dollars worth of furniture from ashley in July. It is now September and I still have no firm delivery dates when I know my furniture has been sent to the distribution center or has already been received long ago. The company continues to take money from customers and is not delivering their items knowing they cannot produce them after lying and saying its taking 8 weeks. I as well as many others are going on several months without our furniture after the company took our money. I asked for a refund on items I have since found and received from other companies and cannot get refunded for items i have not yet received. That is unacceptable and unethical. This is the definition of fraud!!! I highly recommend people stay away from buying anything from ashley. High end furniture stores are honoring their delivery dates and promises far exceeding the service of ashley. Also, dont bother calling the store to talk to the person who sold you furniture- the phones ring off the hook. This is not covid, this is incompetence and lack of integrity. Covid has created delays but not an excuse for lies and lack of customer service. Terrible and disheartening and I will continue to post negative reviews until this is resolved and I get refunded for what I don&'t want any longer and get what I have been waiting months for with a firm delivery date scheduled.

I am really disappointed with this Ashley homestore location I&'ve purchased my furniture over 2 months ago was told due to COVID they are running behind but can get the furniture to me in 6 weeks. Well guess what? 6 weeks later , not even a phone call!!I call them, customer service people who e no idea!!I walk into store, they have no idea but send me home telling me they will look into it and call me backGuess what!! I call backAfter trying to call about 5 times , Linda answers. They can maybe get me furniture by end of month. Maybe!! So I ask her to tell me what furniture is available to give me right away!! She tells me she will call me back. Guess what!! No call back. Now I called yesterday and today!!!No answer!!! Just rings and drops the call. I&'ve called 5 times today and 5 times yesterday No I&'ve got to go into store to see what&'s going on!! WHAT KIND OF CUSTOMER SERVICE IS THIS!!!(Update)Went I yesterday and spoke with Joyce - store manager. Again they do not answer phone because Linda did not go in to work. I was advised that Linda worked 7 days in a row and she needed time off. But after reading these reviews she does not work on Tuesdays or Wednesday&'s. Sad to hear this company who has lots of sales people taking peoples orders and money!! Every day of the week, only had 1 person handling the process of the orders! This tells me all they care about is stealing customers money!! This is stealing because they don&'t care and will not do anything to give you the product that you purchased!Joyce actually told me she wished she can magically make my furniture appear!! Seriously!!What kind of manager says that???What kind of business is this ??Joyce promised me that Linda would be there today and she will make sure Linda gets my message and also the manager on duty today. I should get a call today after 1pmGuess what? No call!! They do not care. I called again 3 times. No answer. Just rings and you get disconnected. So I had to drive to store again! They have a sign at the counter telling you their is no management available. I still wait, a man comes out who claims to be another store manager. He tried to help but nothing he could do because Linda did not go in to work again. Again only Linda can help???Still no furniture. Still no idea if I can ever get the furniture, an based on everyone&'s review I don&'t know if they will give me a refund?? I was told Linda will be in at 1030am tomorrow. Now I have to go in again!!!I just cannot believe this!!!Went in yesterday

I am really disappointed with this Ashley homestore location I've purchased my furniture over 2 months ago was told due to COVID they are running behind but can get the furniture to me in 6 weeks. Well guess what? 6 weeks later , not even a phone call!!I call them, customer service people who e no idea!!I walk into store, they have no idea but send me home telling me they will look into it and call me backGuess what!! I call backAfter trying to call about 5 times , Linda answers. They can maybe get me furniture by end of month. Maybe!! So I ask her to tell me what furniture is available to give me right away!! She tells me she will call me back. Guess what!! No call back. Now I called yesterday and today!!!No answer!!! Just rings and drops the call. I've called 5 times today and 5 times yesterday No I've got to go into store to see what's going on!! WHAT KIND OF CUSTOMER SERVICE IS THIS!!!(Update)Went I yesterday and spoke with Joyce - store manager. Again they do not answer phone because Linda did not go in to work. I was advised that Linda worked 7 days in a row and she needed time off. But after reading these reviews she does not work on Tuesdays or Wednesday's. Sad to hear this company who has lots of sales people taking peoples orders and money!! Every day of the week, only had 1 person handling the process of the orders! This tells me all they care about is stealing customers money!! This is stealing because they don't care and will not do anything to give you the product that you purchased!Joyce actually told me she wished she can magically make my furniture appear!! Seriously!!What kind of manager says that???What kind of business is this ??Joyce promised me that Linda would be there today and she will make sure Linda gets my message and also the manager on duty today. I should get a call today after 1pmGuess what? No call!! They do not care. I called again 3 times. No answer. Just rings and you get disconnected. So I had to drive to store again! They have a sign at the counter telling you their is no management available. I still wait, a man comes out who claims to be another store manager. He tried to help but nothing he could do because Linda did not go in to work again. Again only Linda can help???Still no furniture. Still no idea if I can ever get the furniture, an based on everyone's review I don't know if they will give me a refund?? I was told Linda will be in at 1030am tomorrow. Now I have to go in again!!!I just cannot believe this!!!Went in yesterday

Kaylee was our sales person she was very attentive and understood what we were looking for and was very helpful in trying to find our needs she did find us a dinette set that fit perfectly in the space that we had Kaylee was very knowledgeable and very compassionate in helping us I would definitely return back to see her for any future items that we may need Thank you!!!😃

very good prices..alot cheaper than other stores

20% off on labor day weekend. We picked up a good deal on boys furniture.

Never again will I shop with Ashley. Could not get ahold of anyone to find o it my delivery date, all pieces of my furniture were damaged and delivered into my home carelessly and I still cannot get ahold of someone regarding that and I am still waiting for an item. When I call the customer service line they are rude, place me on hold for 30 plus minutes so they can “check something” and then I was told the customer service line is for online orders only and my item is Joe two days late. Never again Ashley!!!!!

Once you buy the furniture it's impossible to reach someone to check the status...I've been calling the store and no one answers the phone, no option to leave a message either. I would NOT recommend Ashley Furniture and would NEVER GO BACK!!!! Unprofessional customer service.

Service and quality great.

I recently visited the Ashley Home Place in Bolingbrook. I am very dissatisfied with their after care. I was told that my furniture would be available for delivery on the dates I selected and instead of being honest with me they told me everything would be fine and I would receive my furniture in time for my closing dates. Once I realized that I wouldn't receive my furniture for nearly 2 months after I purchased them i decided to cancel my order. I went into the Bolingbrook location and Daniel the manager referred me to Linda the finance person she told us she would put the return in and we could expect our full refund within 7 days. Here we are a full month out and i have still not received my $775.55 from a bunk bed and dresser set that I ordered on June 26th. A order that we canceled on July 26th. I would not advice anyone to do business with this location. Please be sure to verify your delivery dates and ask then to be honest with as far as which items have been affected due to Covid. Just like restaurants have limited their menus so have furniture stores. some of their supplies are overseas and they can't get them as fast right now that is slowing up production. I have no problem with that as long as I am told the truth up front. FUTURE CUSTOMERS BEWARE!!!!!!

Horrible customer service. Went here last week lady at door reminded me not to go in cuz know one will acknowledge you which she was right. Glanced around know one said boo to me. Went to other store but likes what I seen at Ashley so decided to try again I walked in and noticed more activity at least 5 salespeople and was excited to talk. Walked around found 7 pieces of furniture that I wanted to purchase. Again was ignored so I decided to sit at the kitchen table I wanted to purchase thinking I be noticed. As I sat a salesman Scooby starts to walk forward and I’m like yay finally he walks right pass me and approaches the couple walking in the door and asked them for help they said no and turns and walks by me again. I decided to snap pictures of all I picked out so I would remember and again Scooby and another sales person walks by me again. I called customer service was on hold 4 times and then disconnected. I called the store and again on hold again and disconnected. I guess Ashley furniture don’t like sales. I feel it was the way I looked that caused know one helped me.

amazing store, with attentive staff who answer all our questions and concerns, Abby took great care of us, I definitely recommend Ashley home store