Ashley Store Bolingbrook, IL

Overall pickup at the warehouse was okay. Didn’t know I’d have to actually help lift and maneuver the box into my car, and the employees could have been friendlier. Otherwise, I love my new recliner!

This was by far one of the worst experiences I have ever had ordering furniture. I went to the store a month ago, was told the furniture would come 2 weeks after purchase. Instead, over the past 4 weeks we have slowly gotten pieces of furniture. They were not helpful in coordinating delivery either. Instead of letting me know about the delay, I would just receive a message asking which later date worked best. I would never recommend shopping here to anyone unless you have nothing to do all day. They would give me a 3 hour window for delivery service and not even show up!! I am extremely disappointed with this company. Do not use.

Great customer service. The salesperson was very knowledgeable and helped me compare. I purchased a sectional because the company can deliver it before the holidays. I like how many modern pieces are on display in the Bolingbrook store. Other furniture stores have too many old-fashioned styles that didn’t suit my needs. I’ll be back to look for other smaller pieces as I continue to furnish my new home.

My experience with Rag was exceptional. He was incredibly kind, considerate, and genuinely a blessing. The entire shopping process was so welcoming that I kept discovering more items I wanted to purchase. Highly recommend! Thank you, Andi

I bought a love seat and recliner on 3-22-25. The recliner was ok for a few days and then it became very uncomfortable. I thought it just needed to be broken in, but the issue got worse. On 7-22-25 I finally found a contact email for warranty issues. I was told to take pics of the chair. After they reviewd my claim, they agreed to send out new cushions. Said it would take 2-4 weeks, it took close to 8 weeks. Cushions were installed, seemed ok, but after a few days the issues were back. Contacted them again and was told new mech parts would arive in 7-10 days. It's been over a month and they are not replying to emails. Filed a complaint with the BBB and attorney general.

Still waiting for someone to come out to repair recliner that does not work. Started calling. Texting and stopped at showroom beginning on 24th. Have yet to have technician come out. Just want to return recliner at this point.

Ashley furniture have great customer service and great products.We bought living room set from Omar one of the sales associate and he was very professional and helpful answering our questions.We needed to pick up the set on that same day we were there and he was able to find us something we bought from him and took home that day.very friendly and great customer service Thank you Ashley furniture

I had a great experience at Ashley. The sales man guided me through the whole process but he wasn't pushy.

Employee very helpful and do great advice

Visited with family on16.11.2025 for furniture hunt. This store has nice collection specially for sofas, Dining sets, Recliner, Beds, Side tables, Crockery cabinet etc. Premium quality. This store to match price of other competitors. Family can visit for their home furniture hunt.

Ashley had nice options in their selection of sofas. My sales person Omar, was personable and very helpful with helping my with my selection and then answering various questions about the item itself as well as delivery options etc.

Went to Ashley furniture store today, looking for a specific chair( on the lounge side) RAG (sales guy) greeted me with a smile and listen to what I was looking for, he was friendly, professional, , very social, concerned for my need( to find the right chair) all went well, I purchased a chair perfect for me, and delivery in 4 days. I will definitely shop at this store if need any furniture. He wasn’t pushy to make the sale, he was patient as well.

We had a very good experience with Omar. He was very knowledgeable and very helpful! Thank you Omar!

This review is for sales manager A. Nezirovski aka Ali at the Bolingbrook store. It took 3 deliveries to deliver my furniture because Ashley kept getting the order wrong. I live in Bolingbrook and I ordered furniture for my mom who lives in Texas. She is a person with a disability, in a wheelchair and visually impaired. Each time there was a wrong order delivery I had to fly into Texas again to meet the delivery. There was so much wrong with the delivery and the Ashley staff in Texas didn’t want to pick up furniture that my mom decided she didn’t want. They refused to take a love seat and tried to make me pay for it! Ali worked diligently trying to get this matter resolved! He sent forms emails and even spoke directly to the Texas staff who even rejected his request. Ali eventually had to go all the way to the top to get this love seat removed from my mother’s house. He was understanding of my feelings and frustrations, he was very supportive and he even communicated with me on his day off trying to work things out! He is a very good manager that handled this situation like a real pro! He never made excuses for all the problems that occurred he just rolled up his sleeves and said let’s see how I can help resolve this situation… and I loved that!

Alfredo was very helpful and informative! I'm pleased with my purchase. I also appreciate the manager, Javon stopping by to see if I had any other questions.

DO NOT GO HERE! Wrong dates indicated with shipping. The sales team will do anything to get a close on a sale! I have been getting conflicting information regarding delivery dates, and our items have been delayed for 6+ months. We have not gotten any compensation for this delay, and I have been playing phone tag with over 10 agents. Once purchased, it is IMPOSSIBLE to get in touch with the store, and everyone you speak to keeps pointing the finger at someone else's fault. It is a SCAM. On top of it, I have had two agents hang up on me. I had one agent disrespect me and call me a name via chat. AND reason why it is a horrible place. Just a generic response below to call their Customer Care line that states when calling they cannot help assist with anything the store had done or said. See Below

Omar had good customer service service he was very patient and nice. Will definitely shop again

So far so good. Omar helped me pick out a couch and was the perfect sales man. Honest and not pushy. Was very real about all the details and I appreciate that so much.

Very helpful we will go again

Lexi was absolutely fantastic. She listened to my exact needs and really went out of her way to help. Thanks Lexi!!!!

Bad experience purchasing a sofa. Went in store picked out a sofa. They delivered the entirely wrong sofa. Not even close to the one we picked out. Because it was in our house we made a deal to just keep the sofa they delivered. A hinge on the sofa is out of sorts and now having a difficult time getting the repair. I am seriosly thinking about canceling the order and having this picked up and going somewhere else.

1st picture is Online Price. 2nd picture is this store price (after Memorial day discount) I spent $1279 (after discount)for a $799 dining table set(after discount）（and $1049 original price). They gave me a costumer service number. They can do nothing about it. Costumer service told me the same thing..

Omar was amazing and so helpful ordering the couch I wanted. He answered all my questions and made the process so quick and easy!

I was pleased with the service received. It was refreshing that the sales rep did not try to force fit products to meet my "want". He was available to field questions and was excited in observing the whole I did not find a corner bookcase or desk I improvised with a large leaning wall mirror and two end tables. I have since found a piece I can place centered in front of the large mirror.

Omar was great to work with! Very helpful. And he had a great sense of humor!

Thought I had a couch ordered only to get a phone call from a person claiming they were the manager from the bolingbrook store. They start by asking me for my social security number and when I refused they asked for my credit card info. A scam? After repeated calls from the so called manager. I called corporate. No call back as I was told I was going to get. So I went to the store. Again! Talked to the manager and introduced myself only for him to start screaming at me because I hung up on him for requesting my personal info. He then said I was rude by hanging up on him so he canceled my order. I tried to tell him why I hung up on him. He didn't want to hear it. On the phone he refused to give me his name so of course who wouldn't think it was a scam then in there store he literally told me that Ashley didn't need customers like me. Wow. What gall. He was a young man with no respect, responsibility or accountability for his actions. By the way my salesman worked very hard to close the sale on Thursday and I spent 5 hours in there store because Ali my salesman was closing 5 different deals by himself because he said everyone including the manager called in sick or some other excuse. Well yesterday single handedly the manager threw a $2650 couch sale in the garbage. Nice business model. My last time ever going there. What a shame. The manager was a young man and really needs to LEARN not run his mouth because he's the manager that he thinks it gives him permission to insult people and destroy a business. However I did go to Turks furniture in Joliet and had the most awesome saleswoman Gloria take care of me and sell me a very nice couch. Sorry Ashley

Omar was very helpful and informative. Great selection of mattresses.

I appreciated the positive attention. All of our questions were answered and I did not feel any pressure from the salesperson.

Walked in the door to browse and end up buying my sofa and table

The sales experience was 5 star. Unfortunately I am updating this review because after the sale service is horrible. The recliner in the sectional was damaged upon delivery and I still can’t get it fixed or replaced. Ron and the store manager were not helpful. I was referred to a number, I called it and was referred to another number. When I spoke to the second customer service person they directed me to a text chat. After a while the text chat was cancelled and I needed to restart. We decided to add a piece to the sectional and I asked if they could fix or replace the damaged chair when they delivered the new one. I got no response from the manager. It’s been over a month and the last communication I received indicated I will get parts in 2-4 weeks and will need to schedule a service date…. Guess I know now why we always purchased Lazy-Boy furniture in the past… and will be going back to them. We walked in, sought help and Ron was very approachable and helpful. We told him what we were looking for and he was informative without being too much. If you go to this store, ask for Ron as he made the whole buying experience effective and efficient.

Omar is the best. If you ever come here ask for Omar!

Amazing!!! The location has a huge selection …bright and clean and the energy is fabulous! The staff are all helpful and give space. Do not overwhelm… will definitely be back to furnish my whole home. Big thank you to the manager Jerome and sales rep Omar

Very nice and helpful grntkemen

Omar and Aij were awesome thank you.

I’ve had issues at the other location in the area, but not here. Omar was extremely helpful and didn’t try to over or up sell us. Will be back when we start updating another room!

Great experience great service great prices and great quality. Definitely I choose Ashley furniture for my next or future furniture hundred percent comfortable.

Great service and a slight discount

Rag n Omar are the best Habibi’s I’ve ever met wallah

Jovan took care of us once again today! Thank you!!

Omar Arman is a beast and very professional

Great team Very helpful

We werent hounded or followed around, instead had great salesman that we found charming, and knowledgeable! Quick easy checkout, fast delivery!

Alfredo was great and incredibly patient!

My wife and I went into the Ashley Furniture store in Bolingbrook to buy a new mattress. Ragheb Alkilani met us at the door and showed us products in our price range. He was knowledgeable, soft sell, and very helpful. He was able to meet our pricing wishes and was very helpful in securing a mattress cover which would validate the warrantee. We walked into the store at 12:15PM and walked out before 1:00PM very satisfied with the whole process.

Quality of furniture was bad. They don't accept cash? Why?

My salesman Omar Arman helped me and I found him to be very professional. I was very pleased with his service.

Omar was very friendly and helpful. He helped us find exactly what we needed.

I worked with Omar and Alfredo and they were both wonderful. Extremely helpful and answered all my questions. I’m very happy about my purchase and happy with how knowledgeable they both were. I took a long time to decide on what I wanted, as I came in not really sure where to start. Immediately I was greeted warmly and they made the experience very easy. Not once did I ever feel rushed, even after all the time I spent trying to decide and testing out beds. It’s their knowledge and expertise that helped me make an informed decision on a mattress I wouldn’t have even thought I could buy if it wasn’t for them and this store location.

This was the most enjoyable shopping experience all due to our sales professional, Omar. He was extremely knowledgeable and so much fun to work with. We were extremely impressed with the quality and prices of Ashley furniture. Very excited to receive our new furniture and wouldn't hesitate to go back to Ashley again. Thank you Omar for all your help!

Your employees are very special and knowledgeable , We went to 3 other places and came back to your place of business because of the hospitality and service.Thank you very much 👍🇺🇸🙏

Easy and enjoyable

No pressure, very informative. Ron was great!

Had a great experience at Ashley Furniture. Found the perfect loveseat at a perfect price. Many thanks to Rag!!! Showed me everything in the store that matched my need. Highly recommend him!!

From the moment I walked in, Omar made my experience effortless and enjoyable. He greeted me warmly, listened carefully to my needs, and took the time to explain every detail without ever making me feel rushed or pressured. His product knowledge was impressive—he answered all my questions confidently and offered thoughtful suggestions that truly matched what I was looking for. What stood out most was his genuine care; he made sure I left feeling completely satisfied with my purchase. Omar’s professionalism, patience, and friendly personality makes him an outstanding salesperson. I highly recommend asking for him if you want a smooth, stress-free, and positive buying experience. Thank you, Omar, for going above and beyond!

I ordered matching sofa and recliner. This is the most uncomfortable recliner I've ever had. I tried to file a warranty claim online, but was told I need to call the store. After searching I did find a way to do it online or I contacted them online and someone called or texted me. I can't remeber now. I had to take pics and send them to them including the label which I had to lay on the floor to get the pic. I was asked if I want to put in the claim and then was told it would take 2-4 weeks to get the cushions delivered and then I'd have to set up a date for their people to install them. It's going on4 weeks now and haven't heard a thing. In the mean time, if I sit in this chair it's now painful. I bought a lot of furniture from them after I had my condo remodeled and saw a bedroon set I was planning to buy once the bedroom is done, but I'll never shop at their store again.

We had such a great experience working with Omar! He was incredibly patient as we went back and forth on our furniture choices, and he never made us feel rushed. He took the time to answer all of our questions, offer helpful suggestions, and make sure we found exactly what we were looking for. His professionalism and kindness made the whole process enjoyable — we couldn’t be happier with our purchase!

Omar was a great salesman, he helped me finding the best products and prices for my apartment ! Thank you Omar

Wonderful service. Thank you Ali. We got exactly what we wanted with your help.

Our experience today was so great! Omar helped us get exactly what we wanted. He wasn’t too pushy, although he did offer up sellers, which is expected. He was extremely thorough and clear about each step. He was very personable and realistic to our needs and what we were asking. Great over all experience!

Omar was Great explain everything I asked about. Thanks Omar

I worked with Ron and he was very professional and helpful. The furniture at Ashley is beautiful. Ive been a customer for many years and will continue to go there for my furniture needs.

Omar Arman was very professional and helpful. Very pleasant, knowledgeable & courteous. Good doing business with him.

Great service I would recommend my friends and family to come here

We are very satisfied . Thank you Ali for your help and assist

Ragheb was a great salesman and very patient. Great customer service and very nice. Highly recommend.

Great doing business again with Ashly Furniture- the sales representative was knowledgeable, friendly, very easy to work with and didn’t pressure us into buy now. We last dealt with Ashley about 8years ago - very satisfied then and glad to say their products and their customer focused service has not changed!

Satisfaction Guaranteed if you in the market of furniture I recommend Ragheb AlKilani Sales Professional, very knowledgeable an experienced he went above and beyond, also shout out to Latoya LeShure for giving Ragheb the green light on the deal.

Great deal and great service. Alfredo at the Bolingbrook store took really good care of us!

I had a very best service at Ashley store yesterday in Bolingbrook from the sales rep and the managers were very helpful and friendly.

GREAT CUSTOMER SERVICE. Very polite and efficient and very patient with a picky customer such as myself.

Ragheb was incredibly attentive and knowledgeable, helping me and my wife find the perfect sofa and dining table to complement our home. He took the time to understand our style and needs, offered thoughtful recommendations, and never once made us feel pressured. His genuine care and professionalism made the process smooth and enjoyable. We left feeling confident in our choices—and excited to see everything come together. Highly recommend working with Ragheb if you’re looking for furniture that feels just right, with service that goes above and beyond.

We worked with Ragheb Alkilani, with a goal go purchase a couch. We visited the store three nights in a row, and Rag was extremely patient and pleasant with us. At no point did we feel pressured to buy any one product. I must have changed my mind a dozen times or more, and he just patiently followed our thought processes, and answered our questions. At one point I even lost my young child in the store, and he kindly walked her back to us as soon as he saw she was lost. He was a pleasure to do business with! Since our sale took a while, his friend and colleague Omar, also stepped in to help. He was also very friendly, helpful and accommodating! We ended up getting more than just the couch and we are glad we did, and excited about our purchases. Ask for Ragheb, you won’t be disappointed!

Omar was very helpful He showed me what I Wanted to look at Let me decide on my own didn't pressure me Also his manager was very helpful as well

Terrible terrifying ordered detail for one simple item. Customer services are void to this establishment. They need to listen to clients, not hear it it in one ear and the other. Learn how to obtain reading skills also as shown to teach staff in what the product is/was by written words and numbers. Hoping to see if any sale will be made of this. A true establishment would know how this should be taken care of. We will see.

Make sure to ask for Ron Graves when you go to the Ashley Store, he was Spectacular!!!

The salesman was friendly and helpful. He answered all our questions. This was a refreshing experience in buying furniture. Thank you.

Omar was extremely helpful and great to work with. The rest of the team helping was fantastic. Beautiful store and very well organized, better than other Ashley stores. I would highly recommend going to this store.

Wonderful experience. Beautiful variety of furniture to choose from and caught a good sale! Omar was so helpful and efficient!

Love that place very good customer service

Great sales team. Javon was helpful and patience. Thanks again

We didn't end up purchasing here, but we worked with Alfredo and thought he did a fantastic job. He was very knowledgeable and answered all of our questions in detail. Also, we never felt pressured and he gave us plenty of time to look over the whole store. All in all, a very positive experience with him.

Omar was amazing! He was very descriptive and very helpful with our purchases.

Easy and no pressure from all reps there. Price was right

Thanks for the service

Omar was amazing help. More options than I could even need. Great pricing. Great protection plans. Clean showroom Will be back. 💯

The furniture is top grade by comparison to other stores. Ron and Javon went above and beyond to earn our business.

Great experience. Ali Neziriovski was super to deal with.

Ron & Javahn (sp?) were knowledgeable, friendly, efficient and helpful. Great shopping experience.

Omar is great! Helped me with all my furniture and decor needs, honestly went to a couple furniture stores before here and because of his customer service found it to be my last stop! Would definitely shop here again!

Staff was very polite and friendly.

Lovely salespersons and management. They made our experience so much easier and we had a lot of fun buying our furniture. Thanks so much Omar and Rag! You were great!

Great selection to chose from. Nice non pushy salesman.

Excellent experience at Bolingbrook store. Staff was professional and knowledgeable and very helpful, we had a good experience.

Loved the deals and the furniture

Took some time, but finally decided on my purchase. Worked up choices because it wasn't in the store. And they have me a good deal, Rag was great to work with, personal, professional, friendly. Good character and made sure it was what I wanted, not pushing other items. Highly recommended...

Great selection of furniture. Omar was super helpful and great to work with too

Omar is phenomenal. Very knowledgeable about mattresses and beds, friendly and professional. I highly recommend going to see Omar at Ashley!

Fantastic buying experience, very professional and felt like I was a top priority throughout the entire process

Excellent service. Very Professional, helpful Great selection of items.

I was under a time crush and a tight budget. Ron at the Bolingbrook site was great helping me. Not pushy but great service.

Shane was friendly and very helpful

Horrible customer service at time of purchase. Was talked down to by the store representative. A mistake was made by the store and took over 40 minutes to fix. I get mistakes happen but it’s quite degrading taking down to people even if it is your 6th day of work.

Shane Gordon, our salesman, was the best. He was very easy going, knowledgeable (what he didn’t know he found the answers for), he allowed us time & privacy when needed. He’s pleasant and respectful.

Very professional salesman that we had. Good price and explained everything very well

Give you 10% off but charge 12% “white glove set up. Nothing to set up-it’s a couch and a chair.

My Salesman Omar, was the Best , very warm genuine personality . Answer my question , gave me time and space to look , was knowledgeable regarding the merchandise and informative regarding financing. I definitely will refer to Ashley. Thank you Again , Omar .

Great service as always!!! Ali was so helpful. Went above and beyond expectations. Keep up the spirit!!!

Had a great experience with Omar today - was very kind and got me in and out of the store quickly. Got my merchandise to deliver quickly and had an overall great conversation with him. He explained all I needed to know and gave me everything I was looking for. Will be going back again to him when we need to furnish our basement this summer.

Ronald Graves is a low pressure and thorough salesmen. It was a pleasure to work with him. We'll see how the delivery goes.

Ron our salesman was very knowledgeable and friendly. Great customer service and comfortable atmosphere. The manager made sure to check in on is too. Highly recommend this store

Ron Graves, our sales rep, provided excellent customer service while my husband and I were looking to purchase a recliner. He was friendly, attentive and knowledgeable. He made our visit smooth and enjoyable. We will definitely be back for future furniture needs.

The salesman that helped us was very courteous and professional.

This is the best Ashley’s location. Omar and Javon, the manager are very helpful. They always take care of of their customers. If you need furniture, come to this location

Omar and Javon were extremely nice, friendly, and dependable. They worked with me to find me a great deal on my purchase. I am happy with my purchase and would definitely shop here again. Hands down the best Ashley location.

Our customer service agent was Shane. He was very nice and patient with us. He answered all our questions and recommended us very good, beautiful and durable furniture. He also scheduled the delivery date according to our demands.

Shane and the team were great! Helped us find what we were looking for at a fair price.

Maddie treated me with respect and showed me what I wanted to look at! She has Great Customer Care skills and Listens to You!

Omar went above and beyond, even coming in on his day off to make our purchase happen. Great salesperson!!

Madison was awesome! Thank you!

Very good place where you can sit and feel what you are buying. Very competitive with prices and offering discounts!

I met Omar, and he was very helpful in explaining all the offers around the store

AAron, Is a very professional salesman. I'm happy with my experience at Ashley

Fantastic customer service. The entire process was extremely quick and seamless. I would highly recommend Ashley’s again.

Thank you Ashley and Alfredo for making our purchase of a sectional so easy. Ashley has many sectionals to choose from and availability was excellent.

They have an amazing selection of furniture, extremely helpful staff, and great deals!

Awesome!!!

Great Experience Here, needed a full size bed for a spare bedroom, I noticed that they had a sale going So in I went in, and was greeted politely by Alfredo and showed us the beds, we were in and out, no pressure just professional, polite service! Thank You Guys!

Found an oversized chair we liked at a reasonable price!

The quality of the furniture is good, and the store manager was very helpful. It is very confusing however when prices differ from the website to the store. It is not clearly stated that web pricing may differ, and i was surprised when prices were higher in the store than on the website. Although additional discounts were offered in the store, it left me with a feeling of getting less of a discount. I do plan to shop at Ashley again in the near future, but will watch the pricing much more closely. Hopefully picing will be much.more transparent.

The salespeople greet you as you walk in and help you find what your looking for and the best thing is, they dont hover over you as you browse. They are courteous and try to accommodate you and aren't pushy. I bought a swivel barrel chair and the salesman Alfredo Najera was very helpful.

After a few calls to other Ashley stores, this place solved my problem. I was looking for specific set of barstools that were no where to be found. The manager allowed me to purchase the items online for the sale price and pick it up at the warehouse. Previously, I was told to come in person to the store, pay then pick up at a different warehouse location. Luckily, the manager picked up the phone and solved my problem. Recommend the store for future purchases.

Great service didn't feel pressured.

I had such a great shopping experience at the Bolingbrook Ashley Home Store! Everyone was really nice and Shane and Javon were very pleasant to work with! Great vibes!

Our salesman, Alfredo was very helpful. He knew exactly the right questions to ask to help select a mattress that fit our needs. There wasn’t any pressure …just friendly service!

Great service with Omar, we loved him. He gave us his full attention and we brought a wonderful set sofa and love seat on the spot

Ashley and Ali were great. Recommend highly!

My experience with Shane at the Bolingbrook store was great. He was attentive without being pushy. He answered our questions quickly and clearly. Will shop with him again. FYI., we have not received our furniture yet, so may be updating this after delivery.

Ron was very helpful while not being pushy on making a sale. We had a good experience shopping for a new mattress and think we found a great option for us at a reasonable price

Alfredo was awesome, helpful and friendly.

Ron Graves was very helpful and had very good recommendations

I had a great experience at the Ashley store in Bolingbrook. The salegirl Madison was very helpful and friendly as was the manager.

Needed a lift chair- greeted when I walked in the door and taken to where they were. Omar did an excellent job of demonstrating all the features. Can’t wait to enjoy it at my home.

We were greeted by the store manager who advised us of current special pricing, then he pointed toward items we were interested in. Along the way, a salesperson offered assistance if we needed it. We found items that interested us, the salesperson checked availability and gave us updated pricing. We completed the purchase and the salesperson set up the delivery which is later this week. Our experience was non-pressured, selection in the store was good and items that we chose were in stock. Great experience!

Beautiful store,friendly employee, all of my questions were answered with my satisfaction and very good service. Definitely I'm coming back!!

First the delivery is overpriced, my mistake I did not check my furniture. One of my dining chair legs is loose, so I flipped it over and the screw is loose, no big deal I just screw it back in right. No the screw is so stripped that I do not believe it was ever screwed lol the way in. Who ever put it together knew that and delivered anyway. Then the bed my son bought was on JC penny website for $150 and he paid $1500. Just do your research and check your furniture. I did not and what a huge mistake. I did purchase the warranty but honestly should not have to use it as I did nothing but pay for the furniture and it came jacked up.

My husband and I had a great experience today with Omar. He was polite and helpful without being over bearing as a salesman. We left very happy with good quality items. He made our experience a good one and we will definitely be back due to his customer service!

Alfredo Najera was very supportive! It was great to cooperate with him. Will definitely go back for more!

Great experience with Ron selecting and ordering our furnature. Great pricing as well.

I was happy to find the perfect chair for my home and my salesman was so nice. I will definitely be back for my furniture needs.

I want to share my thanks for the outstanding service that both Gwen a phone consultant and Ash an Associate store manager provided in helping my husband and I select the perfect fit for our home. We have had no new furniture in over 20 years, and are now the proud owners of a Boynton sofa recliner I would recommend Ashley Furniture store to friends and family alike and look forward to Future purchases. Very satisfied customer

Ari was exceptionally knowledgeable and helpful! A+++ experience and we’re thrilled with our purchases. Thank you!

Ali was great to work with. Not pushy, answered our questions and in the end got us a great deal.

Friendly knowledgeable staff who don’t linger but are available to answer questions.

(Translated by Google) Very good service, variety of furniture (Original) Muy buena la atención, variedad de muebles

Very welcoming, very formal since the moment we walked in. Our sales person Omar was very helpful throughout our purchase process. We recommend Ashley furniture.

Stall was very friendly and helpful

Great customer service and huge selection to chose from! Very helpful and friendly staff especially Omar our salesmen was very patient and knowledgeable!

Unfortunately we had a very bad experience with Ashley Furniture and this store in particular. We bought a table over a month ago, and they ordered the wrong table to be sent to us. Right after the delivery guys left I noticed it was not the correct table pictured on the box. I left it in the box and let Ashley know right away that they sent the wrong one. The sales associate apologized and said he accidentally put in the wrong number when ordering it. I was patient, but that giant box stayed in our small entryway for 3 weeks until they picked it up and brought a new table. Mistakes happen, so I was kind and patient about it, though we had no table in the meantime and over thanksgiving (we specifically wanted a table for Thanksgiving in our new home). I waited and three weeks later our correct table was finally delivered. The delivery guys came in the evening and took off quickly after setting it up, not giving me time to inspect it before they left. Right after they left, I saw a 32 inch scratch going up one entire leg of the table. Looks like their box cutter went too deep into the box when opening it. I contacted the store and they gave me a number to call. After filing a claim, which was not an easy process, I was told they would only return $23 dollars, or a $32 gift card, or have someone come out and repaint the leg. It's unbelievable to me that I spent a lot of money on an item, it came damaged (32 inch scratch), and they will not offer a return or replacement. This has all been a giant headache, and I wish we never set foot in that store.

Great experience. Very knowledgeable and patient. Would definitely recommend, and will be back.

Noelle and Shane were Great! They showed us options based on what we were looking for in a mattress and we are looking forward to getting the new one.

The guys were professional and friendly!

Ron was very professional and helped me get the dresser I wanted. They laughed at my goofy humor, which is important when dealing with the public. I would recommend Ashley of Bolingbrook for excellent customer service and support!

Good customer relation, good service very accommodating

Ron was helpful. Allowed us time and space to decide on our purchase. Then handled our purchase in a simple and simple explanatory manner.

Good experience! The service was great!

(Translated by Google) Everyone very kind (Original) Muy amables todos

Great help.

I had a pretty disappointing experience at Ashley. The staff weren’t as helpful as I’m used to in other branches, and I had trouble distinguishing between employees and other customers because some staff members were sitting on sofas. I bought a few items online and was told that I could pick them up in-store, only to be informed once I arrived that the items were only available online. Overall, I wasn’t impressed!

Great Experience! Fast and found what we wanted.

Shane was a very impressive salesman. I like that he never pushed me to make the purchase. He explained how to remove cushion covers for washing. Very nice young man!!!

Went in looking for living room furniture and Noelle was super helpful. She directed us to the area we needed and let us look around and wasn't pushy. When we found what we liked she was right there to answer any questions. Will be back and asking for Noelle.

It was the most awesome experience I ever had with buying furniture My dealings with Ash Patel couldn't have been better. He had so many great ideas for placement of my furniture. I will recommend him to all my friends and family.

Went into Ashley to shop for a section sofa, fully intending to shop at least 2 other stores. Saw some things we liked but on the way out we mentioned to Javon our specific needs, i.e. husband’s feet and a pretty big dog frequently on the sofa. Javon introduced us to Shane and Shane showed us the perfect sofa for our needs, removable, machine washable covers! Not to mention 8 pillows!!! And the sofa was comfy too. Between that and the 20%% off with 6 months same as cash, I was sold! Love not having to have to go anywhere else. Thank you Shane and Javon.

nice

Omar and Noel were great! They were very knowledgeable of the inventory and helped us build a favorites list in order to narrow down our search. We couldn’t make up our mind and were there a very long time, the offered us waters and muffins and I really appreciated that because it made my shopping experience much more enjoyable. We purchased a sofa love seat set and a dining room table, can’t wait to see them in my home! Thank you Omar and Noel!

We had a pleasant experience with Noelle and the rest of the staff. Greeted cheerfully and showed different options of sofas and payment options too. We never felt pressured or stalked in the store.

Great Experience and wonderful Customer service. My associate Ron was very patient and knowledgeable. The Manager Javon, was very professional and worked with us on an amazing deal!

An amazing experience when I went to Ashley furniture store. Noelle the salesperson was so helpful that made my sale experience fun and quick. I knew what we went in for and was so excited the process was so quick and successful.

Ron and his mgr Ash were terrific. So professional and polite. We were very happy with the entire process.

Omar is excellent sales person who would guide you honestly and work in your favor

Very cordial, well inform associate.

Excellent service, the manager was very friendly, as was the sales consultant! I will definitely be back.

Our experience With salesman, Omar, Arman was top notch, professionalism concerned about our needs and very knowledgeable.

Great experience thank you for helping me find what I was looking for

Service associate and Manager of the store was very helpful with answering questions and explaining the product and benefits that it will provide our family.

Very professional, helpful, and friendly staff. Javon was very friendly and responsive to my inquiry when I called about furniture advertised online. Because of Javon’s excellent customer service and professionalism, I traveled to the store the same day to review and purchase the furniture. While at the store I worked with Salesperson Omar who was just as helpful, friendly and professional as Javon! I had a great experience and will be back. Thanks again Javon and Omar!

Over priced, average quality and bad return policy

My comforter was delivered to the wrong address. And there are scratches in my table. Plus the delivery drivers damaged one of my items .

Omar was great!

Omar Arman recently helped out my family and I in purchasing some furniture for our new home. Not only was he extremely patient, kind and personable, but he made the experience less stressful and rather more enjoyable. Highly recommend everyone to purchase through Omar!

Really great Service and many Fine Quality products Thru out the store!!

I was impressed with the sales man that did his best to satisfy our needs with great furniture and price we will definitely go back. They all made U feel at home. We Thank U and can't wait for are furniture.

We had a great experience buying a cabinet at the Ashley Store in Romeoville, IL. The selection was quite good, and there was a large Labor Day sale going on. Kudos to our salesperson Kayla Baker, who answered all of our questions, showed us some things we would not have seen on our own, and handled the purchase and financing seamlessly.

Ron was great. New to the store but was still very helpful

Shane was very helpful and knew when to help and when to let us discuss. We purchased our new living room and dining room set today and look forward to its arrival in early October!

The "Manager" finalized the purchase. He took our information and set up the wrong address for delivery. Also, he never explained how much delivery was or the extra $175 fee for a warranty plan - just added it on and never said it was optional. He would not let us read the fine print but had us sign the "receipt" on his broken computer screen. Ended up feeling totally scammed and will never recommend this store. We are still working on correcting the delivery address, but every step it directs us to for assistance leads to no response. Very disappointed with the whole experience.

One of the best Furniture shopping experiences we've had. Ron & Javon were very pleasant and professional without being the typical sales people. They listened to our needs and helped us find exactly what we were looking for (in a better color option than) what we saw while browsing online. Great guys & looking forward to our next major Furniture purchase.

Kayla was very helpful and knowledgeable. She also was not pushy and let me feel at ease with taking my time with deciding.

Friendly staff was greeted when i entered. Lots to see.

Excellent communication, negotiation and everything went smoothly with the transactions and delivery.

Recently visited, I was looking for a dining table and sofa set. My sales rep Omar arman was an amazing help. He helped me pick out just the perfect one for my new home. I see why the manager kept mentioning why Omar arman is the main sales rep. would definitely recommend him for all of your furniture needs.

Ashley Furniture was a great choice for a new bedroom dresser. They have many options and different styles. After a terrible experience with Wayfair I recommend going with Ashley every time. They even did a price match!

Omar was so helpful and made sure I got the best deal possible on a power recliner for my husband who is recovering from heart surgery. Thank you Omar!

We were treated in a very friendly and respectful manor. Omar was patient and made sure our purchase was correct and fit our expectations.

I recently visited this specific branch and was extremely satisfied with the exquisite service provided by a young man named Omar. He treated me with excellent customer service as soon as i walked in and i left the store purchasing two couches and a mattress. Will definitely recommend to anyone wanting furniture!

I ordered a queen bedset and i ordered delivery and setup and they dropped in the garage and did not set it up in the room. I paid for delivery and setup.

I didn't like it very much. I will never even buy a chair there again. Delivery is much later than promised, they paid 200 dollars for delivery, the movers took another 100 for themselves, you don’t pay them a salary? Horrible.

Every time I go in for more furniture, I'm always helped, and they match the best prices. Will always shop at Ashley.

Omar was great. He helped a lot. We went into their location just for looking and decide what we want, we ended up with buying great furnitures. Omar mad his manager were so helpful and friendly. If you need any furniture and did not decide what you want go visit Bolingbrook Ashley and ask for Omar.

Got my dream couch from here! Staff was friendly.

Great service, Omar was very helpful and informative.

Great customer services and product knowledge.

Yet again I had a fabulous experience at Ashley. My sales rep Omar at the Bolingbrook IL store was extremely helpful - making sure my account info was up to date, making recommendations on which mattress to go with my bed selection, and getting me a quick delivery date. Some sales reps can be really pushy but he made it a great experience. Would highly recommend anyone to work with him and will absolutely be buying from Ashley in the future.

Kayla was very helpful. My heart was set on the Robbinsdale white and grey kitchen table but really wanted it in the standard height, but told not available in white, only in the dark gray and the brown one. We settled for counter height, but not sure how it will look in our small apartment. We will try it, although disappointed. Just perplexed why Ashley furniture didn’t make it available in the standard size? So, we will try the counter height. We were over all pleased though with our selection of our furniture and sale discount we received.

I had such a great experience at this location. I worked directly with Mr. Ash Patel. He was incredible. I was able to get all of the furniture pieces I wanted at an affordable price. He was very quick and efficient and I left the store extremely happy in less than an hour. I will definitely be shopping here again.

They welcomed me in a very polite and respectful manner though the store was about to be closed, in about 20 minutes. Since I was in that area, thought I give it a try, they helped me get what I was looking for and cooperatively spend 2 extra hours to close the deal, and it was worth the wait, for I had chosen to up buy a king bed set and a All night firm tempur pedic cooling mattress.

Excellent experience with Ash! He is very friendly and professional. He helped us with all of our questions.

Great service.

Omar was Amazing to work with!! Great customer service!

Love the quality of the Bedroom. Peter, who helped us, was Terrific! Helpful and courteous!

Ash was so nice! He worked with us to match the price online and he was very helpful to work towards a price we wanted!

The guys took great care not to bump or drop my sofa and chair carrying them up to the 3rd floor. Once they set it up, they moved it in the right spot where I wanted. Great team! My furniture looks great in my apartment. Thanks Ashley team!

Ashley has a nice selection and variety. Kayla was the perfect balance of helpful and “out of the way”- she gave us initial information as we entered and then left us to browse as we’d said we were there to do, but was easy to find when we had a question. She was knowledgeable and pleasant, offered options but wasn’t pushy. The only detractor is the time required to complete a purchase- not her fault- the process is clunky with multiple steps requiring her to go to multiple people at different points. Streamlining the purchase process would be a great improvement for the experience.

Peter and Omar were knowledgeable and extremely helpful. Will be returning for future purchases.

Omar was awesome! Sale was quick and easy! I will be returning for future purchases! Thank you!

Great service

Omar is unmatched. He is the best salesperson in the store! From the moment you walk in until you leave, Omar makes sure he finds exactly what you’re looking for—and if not, better. Definitely will come back for more!

Omar was amazing. He patiently walked us through the whole process of choosing the furniture for our new home. He gave us options and was kind enough to explain all the details without hesitation. Glad to have found our living room and dining room sets at Ashley Bolingbrook! Kudos to Omar, you're absolutely wonderful!

Great place and great service.

Overall great experience

Omar was a fantastic sales rep who was very informative and not pushy. Great experience!

Amazing experience while shopping for my furniture thanks to Omar Arman ! What an amazing are human being !

I recently visited Ashley Furniture to find a new living room set. I was feeling overwhelmed with all the options, but then I met Omar. He took the time to understand my style and needs, guiding me through various choices without any pressure. Omar's expertise and genuine care turned a daunting task into a fun and enjoyable experience. Thanks to him, I found the perfect set that fits my home beautifully. If you're looking for furniture, do yourself a favor and ask for Omar!

Peter was a great salesman. He helped us find exactly what we wanted. The manager was attentive and proposed a great price.

Worst customer service

Me and my wife recently had the pleasure of being assisted by Omar Arman during my visit to Ashley Furniture, and I must say, it was a fantastic experience. Omar was incredibly helpful and polite throughout the entire process. He made sure to address all of our questions and concerns, ensuring that we were completely satisfied with our purchase. His professionalism and attention to detail truly made our visit enjoyable. I highly recommend seeking out Omar for any furniture needs at Ashley Furniture.

Terrible Experience with Customer Service Center about my claim I filed with them about my new furniture.

We stopped onto this Ashley Furniture location the other weekend to browse for some pieces for our new home and had such an unpleasant experience. The salesman was incredibly annoying, chatty and would barely leave us alone to discuss what we were looking at. He kept interjecting with random questions to fill the silence, leaving us with zero space to talk between the two of us. I regret not saying anything to him at the time. I get that they are trying to make a sale and form a relationship with the potential customer, but this was just simply obnoxious. It was very pushy and off putting. Even if we did want to purchase something, he wouldn't leave us alone for 2 minutes to discuss it. It was such an unfortunate experience. We won't plan to go back.

0 stars for this scam store!!!!! Delivery got delayed by a month(they told me that the product was in stock when ai placed the order). Not only that, whatever delivered was damaged and not assembled properly. When we rejected the order at the time of delivery, the delivery man said that they will instead bring replacements within 3 days. When reached out to Ashley, they said they have no connection with the delivery service people. WTH!! Is this a joke? Also, if you need to save money, order online and not from the store. The prices are not the same (Atleast that is what they told me when I asked about it.)

Omar was a very big help to me picking out my chairs. He was very professional. I have not picked up my chairs yet so can’t comment on their condition but seemed very well made.

Excellent service and incredible prices. Thank you for all of your help.

31 days ago I ordered and purchased a TV stand from the Bolingbrook store. At the time of the sale, the salesman informed us the stand was “in stock” and we scheduled delivery 3 business days after the sale. We were informed the warehouse would contact us a couple of hours before the delivery. Delivery came and not call - no text. The next day we contacted the “warehouse” number we were given and it was a customer service call center. We were now informed it was”not in stock” and delivery was expected in 2 weeks. Again, no call AND no text AND 31 days later I am on my 3rd round of ongoing POOR customer service. Today U called and asked to speak with a manager and was met with resistance as the Customer service rep told me she “could not” transfer me to a manager. After speaking with her at length and being placed in hold more than once, I was informed a manager will call me back. 2 hours later, no response. From a professional courtesy perspective I will wait on business day for a response. If there is no response or if the follow-up plan is less than expected, most likely I will cancel my order. The level of integrity, customer commitment and professionalism has been marginal at best. It is unfortunate as there has been a much higher level of credibility in the past.

Steer clear of Ashley unless you enjoy being deceived. I bought a mattress and the sales team made sure to lie to me about how it was packaged to make sure I bought it despite knowing I’m making a move across the country and needed it to be rolled up. Don’t even worry about having to deal with a return either. Ashley wants to make the worst experience for you possible which is why their refund policy is as elusive as their moral fiber. If after all that you value your time as little as they value their customers, make sure and visit their warehouse to pick up your purchase. Clear your schedule because the wait time is promised to only take up to two hours but may be more or less depending on their work load. Don’t bother calling their 866 number or you will end up with a couple hours of phone calls where they promise they’ll return your call but manage to “forget” all about it. All and all if you enjoy the things listed in this post by all means go to Ashley otherwise go to the Room Place across the street.

When we first walked in, we were greeted by Joyce who seemed vague about her knowledge of recliners. However, she was very informed and helped us select a recliner. She consulted a gentleman who helped with opening a credit card account. I think they were having computer problems because they asked for my ID's many times. I am looking forward to having my recliner delivered tomorrow!

Very poor customer service. The salesperson led us to believe the couch would fit our space; however, he was incorrect. Once it was delivered, and we realized we were unhappy with it, it was near impossible to get ahold of customer service. Way too many hours spent on hold or being transferred to the wrong person. Finally, the sales manager for this specific store decided that rather than help us with an exchange, the sale is final despite us being unhappy and have been misled regarding the dimensions. We have lost a couple thousand dollars over this situation. With zero help from Ashley even though we were return customers.

Omar was great he did above and beyond to make us happy. Such a wonderful experience

We were met at the door by Iggy, our sales person. He was professional and helpful. The store is beautiful. I could spend days shopping in there. It is so big with so many nice items. I look forward to receiving our sofa and will be back in the future.

Everyone there especially Joyce was extremely helpful and the store manager Jim also very very helpful. Will continue to shop there.

Very pleasant experience at Ashley Homestore. Kyle Potts was excellent, providing me with great options and guidance during my purchase process. I would recommend Ashley to any of my associates, friends, or family.

Great service was provided by Osioriamhe in helping us choose and purchase a couple of pieces of furniture for our spare bedroom!

I wanted to Thank Mrs.Joyce for taking the time out to help me in my indecisiveness in finding the perfect table for my dining area in my Kitchen of my New Home. I would like to give praise to the professionalism and the patience of the working staff and to Mr. Omar who officiated my sale and share the efforts with Mrs.Joyce. This store and the staff will work with you to make sure you’re happy. I love the customer service values and I will be back to shop more very soon! God Bless Please Go check out this for yourself!

Everything was great.

It was a pleasure working with Omar Arman. Very professional And excellent Service. It is highly recommended! We will share this great experience with our friends and family Huma Malik

Omar was very helpful with narrowing down are couch selection. Good service and pricing.

Extremely disappointed with the overall experience from the delivery to payment to furniture. I’m so surprised of how things turned out. I tried reaching out to Customer Service. I couldn’t find anyone to answer my questions. I tried calling the store. No one is answering my phone calls, I tried emailing with no response yet. Please let me know. How can I have assistance with an order? I’m so surprised how it’s so hard to get to speak with someone regarding my purchase I paid more than 2000 and I’m not able to speak with anyone. Pls help

Very courteous and helpful!

I had a wonderful experience at Ashley furniture. The manager and his associate was amazing and were super helpful. We found the perfect couch for our home and I will definitely go back. They were wonderful.

Excellent

Possibly one of the worst retailers around. Only one associate works the floor and then you have to wait an unreasonable amount of time. When I asked the kids behind the counter if I can have some help, they told me they were in training and they can’t help. And it looks like the trolls for the company only comment when they have a positive review. Why don’t you guys comment on the negatives ones

Extremely personable and willing to work with me and provide me a product that meets all of my requirements . Was able to schedule a quick delivery within three days as well.

Omar and team were great to work with! Highly recommend!

Found exactly what I wanted. Salesman very nice. I,ll shop there again cause I moved to this area short while ago.

Ashley store as an outstanding layout that is appealing to customers. Staff demonstrated outstanding customer service and addressed my needs in a timely manner. Kyle and Manager James were knowledgeable about the services and products that Ashley offer to customers. They were easy going and smiled a lot. Both assisted me in making wise decision. I was able to buy a dinning table with chairs which was my initial plan but ended buying a tempa mattress and two pillows. Keep on smiling as you continue to offer outstanding customer service

Joyce and Jim took great care of us, and got us a great deal! Great store, highly recommended.

Cody was awesome! He gave us all the information we asked for and wasn’t bothered and he didn’t make us feel like he was “selling “ us, he was informative and professional and gave us time to think and we were very thankful. Would go back as needed!!!

Sales staff was was friendly and helpful. Great experience.

Lighting is deceiving as to the true color of the furniture.

Cody was great! He greeted me at the door and attended to all of my needs. Even checking on me throughout my searching inside of the store! Very professional! I highly recommend the Woodridge location.

Omar and James were upbeat, good natured, attentive, and courteous. Will definitely be return customers!

Visited the Ashley location in Bolingbrook, Il, Omar listened to my needs for a dining room set and together decided on a style that would work great with my current space. I left feeling great about my purchase. I recommend this location and salesman.

Came into the store with my wife looking to purchase a new mattress and was initially feeling overwhelmed. Omar helped us and was fantastic! He not only was very knowledgeable but also patient with my wife and I. We are both very grateful for the kindness and compassion Omar showed us! I would definitely recommend seeing him when you go in!

Fine. Helpful. Friendly

Great experience. Didn’t have the usual gauntlet of salespeople at the entrance, that you have at most furniture stores. Salesman was friendly, professional and helpful without being pushy. We were able to take our time in making a decision and not rushed into choosing.

Joyce was awesome ..helpful and not pushy..great deals

Thanks to Osi for his time and patience! He helped my family find their new couch and assisted me with other furniture needs. I recommend him as he is a great sales guy, knows his stuff and is trustworthy.

Omar was great! Extremely helpful and patient during our purchasing process!!

Cody help us to get what we need it he was so help full my wife was so happy and that make me feel happy thank you so much cody i really recommend this ashley's location amd of course your service

Joyce was very kind and helpful

Bought a gorgeous couch at Ashley. Their selection was great and Omar who helped me clinched the awesome deal he gave , he’s a great salesman

Very good knowledgeable service.

Helpful not pushy

Oc was a great help friendly and fast, made the purchase easy, great guy👍

Customer service was amazing! Loved everything about our visit and purchase!

Very nice experience with this store, very helpful and professional.

Had a horrible experience shopping here while trying to furnish an apartment! We were constantly getting upsold after repeatedly saying no, and the checkout process took >1 hour. I do NOT recommend.

Nice place! We received excellent customer service from Omar.

Ashley has the right products at the right price. Bought my Family Room furniture at Ashley in Bolingbrook! Today I returned to get a recliner to match. My salesman, Cody, worked with me to give me the recliner I wanted at the price I was looking for! I would recommend Ashley!

Very helpful and attentive. Omar was a pleasure to work with.

Just a quick stop to look around for a dresser w/ drawers, didn’t want to spend a lot. Happy to say, when i went in they had a ton of clearance items, the nice gentleman in the front, Especially Omar directed me right to the perfect piece! Came back to purchase it & I love it! Good quality too.

Love Osi, what a great employee!

Associate (Omar Arman) was available and knowledgeable about the inventory. Everything went well and they worked with me regarding my needs.

Doha and her assistant were amazing. The were very knowledgeable and kind. They made us feel very comfortable in making our decision to buy. They were not pushy. I would come and buy again and refer them.

Great experience. Kyle was professional and super helpful! We definitely recommend Ashley! Great variety and friendly people!

Joyce was knowledgeable and patient with our questions about bedding and helping us with financing.

Cody was very helpful and very pleasantand I hope the rest of the transaction goes smooth

Great experience without any pressure

Great experience shopping for dressers! Friendly service and great prices!

Purchased 3 different living room items from Ashley. First item took them 3 deliveries to get right. Item 2 I was lucky I was able to bring home. 3rd item was purchased November 19. Wasn’t given any tracking details, called numerous times, no one could help. Finally out of the blue it was delivered without notice on February 3. Would not recommend and will not purchase another item from Ashley.

We bought a set of furniture in the summer, after 2 days from the delivery we figured out that the furnitures were not only in a very bad condition but dangerous mainly for our one year old son. It took us the whole summer to return them and they told us to choose new ones as they were refusing to refund. Finally, around August we choose the new set and in almost 5 months they are completely destroyed, and we don’t even use them. For sure they have different quality in the show room and different quality they deliver. Be careful before you purchase.

Great sales person Joyce. They worked with us in price. Great experience

We bought some furniture here, and the salesman Omar was fantastic.

Excellent customer service! Osi helped me find the perfect furniture that we had been having trouble finding.

Very great service went in and love everything I pick dinning table,bedroom, living set. The store owner was very nice and kind and his workers as well

I went bed shopping and my Furniture salesman Cody was very helpful. He walked me through each bed that fit my sleeping preferences, let me know about the price differences for the beds and bed frames. I was very satisfied with my purchase and the service I received.

Omar made my shopping experience here amazing, he was able to answer all my questions and was very patient while I decided on a bedroom set. Professional, friendly and informative. I’d recommend Omar to anyone because of this. I’m very happy with the service and pieces I purchased!

Cody, our sales associate, and the store manager were great to work with. They helped us get what we needed and made it a pleasant shopping experience. The selection and quality of furniture definitely felt a par above similar furniture stores.

Great experience buying in the store Sales rep helped a lot Thanks

Store and sales people were certainly nice enough. I went to look at a piece in person I'd seen online. However the wording as described online was opposite what was the case in person with regards to movable and stationary shelves on said piece of furniture. Had the online description been correct it would have saved me the 40 min drive to the store. Words of wisdom to anyone shopping don't go by their website descriptions.

Very happy with the service that I received from Omar today. Started the process yesterday and completed in less than an 1/2 hour today. Omar was caring and did everything thing he could to make me happy with the furniture and pricing.

Had a really great experience at Ashley Bolingbrook for my latest purchase of two sectionals. Joyce was exceptional at understanding what I was looking for, worked within my price points, and collaborated with her management team to get me a fantastic deal. I’m a regular customer but I can say this has been the best experience yet! Kudos to the Bolingbrook store team, your teamwork and professionalism has exceeded my expectations! Kudos to the third party delivery service as well - it was flawless and quick. Thank you!

Great selection, people, and price

Kyle was wonderful. So helpful and knowledgeable!

Amazing service 1,000,000 times better than the room place

Cody’s knowledge and professionalism was great!

Omar was extremely helpful during my visit to Ashleys. I would highly recommend visiting this location and asking for him if you are ever in the need for new furniture. Omar made this experience a lot easier than i had anticipated and was able to help with any concerns I had.

I had a great experience @ Ashley Furniture Bolingbrook location today. Omar was so very helpful and he has a great personality. He helped make my purchase quick, easy and he was not a typical pushy sales person. If he could not answer our question, he quickly asked and got the answer we were looking for. I suggest you stop in and ask for Omar when looking for some new furniture.

No pushy sales

Ali was a pleasure to work with! Professional and very knowledgeable AND patient with us. Highly recommend working with him if you need furniture. Great guy, too!

The staff was attentive & not pushy at all! So helpful to gear my purchase to fit my needs.

Jim the manager sure is nice and personalble.

Very accommodating, I old him what I can afford and I left very satisfied 🙂

Soon as you walk in they will try to get you to buy something

Terribly unprofesdional

Purchased a sectional for my living room. The service guy was nice and very attentive.

Kyle our furniture salesman, was extremely helpful with our purchase. Very knowledgeable about financing, the delivery process, and store policies. Thank you

Sales staff was wonderful and worked with our budget to get the best pricing.

Bought a loveseat today.Sales staff was Great. Had a slight issue with pricing and management took care of the issue right away. They have Great customer service and pricing. Will shop Ashley again.

Great customer service and discount options.

Update: still have not heard back from Ashley, I called them multiple times and wasted hours of my time. They delivered damaged furniture and don’t stand by their mistakes. My couch was delivered damaged today. I paid over $400 for “white glove” delivery and my couch arrived ripped and stained. Now Ashley wants to come repair it? I don’t want a repaired couch!! I expect brand new. I’m losing money having to take off work for the delivery, and now we have to do this all over again? You’re telling me, I buy something brand new and it arrived damaged, you think I’m going to be okay with having it “repaired”? I absolutely need it replaced

Good furniture store

Incredibly helpful and patient service today. Thank you so much for your help and support, as my elderly parents got confused a couple of times during our shopping for furniture.

The delivery team was awesome. Love my new furniture

Everything went well. My sales person was very helpful and made the process great.

We're nice, friendly and knowledgeable. Delivery on time and did a great job setting up furniture

Very professional staff!

I have shopped at this location b4 and enjoyed my purchases. I took off 2 stars because if i hadnt gone in to verify the color of my furniture piece i would have received the wrong color. The receipt does not plainly say the color and is only discernable by chkg the item code. I remembered from the last purchase, the wrong item was delivered and thats why i checked. This time the wrong color had in fact been ordered. Jim the manager handled the correction once they chkd the items order nbr. The manager and the sales person apologized. Both nice ppl.Once the correct item was ordered i then asked if the availability was the same. The correct item was in fact available in 1 1/2 weeks instead of 6 weeks. The manager and sales person were very nice but i do believe employees there need to be more focused on details. Its frustrating to the customer to get the wrong item and then in this case, had i not asked about availability i would have waited 5 more weeks. This detail should have been auromatically been chkd for me instead of me having to think to ask.

(Translated by Google) Misleading advertising (Original) Publicidad engañosa

The team was friendly and worked well with us

Cody and James were awesome.

I was so hoping Joyce Foley, who I worked with in 2020. She was fabulous then during difficult circumstances! I walked in Hi Joyce… Hi Shea with a huge smile. It was a major purchase, my dream of a Tempupedic. I told her I saved and asked Joyce, if you were purchase a bed pick which one. I can totally trust her knowledge, experience. Looking so forward to my new fabulous bed. Thank you Joyce 😊

In June 2023, I purchased furniture at this store, and the staff informed me that an extended protection plan could be added to the 'as is' product. I decided to purchase the items along with the protection plan. Four months later, I encountered an issue with my furniture and decided to file a claim. To my surprise, they informed me that my furniture wasn't covered by the warranty. They're now stating that they will refund the money I paid for the protection plan. This is a complete miscommunication on their part, and they've made no efforts to compensate for their mistake.

The staff at the Ashley Store were so helpful and knowledgeable about the furniture that I was looking for. While I researched it first on the web site, I had to see it in person before ordering it. There was absolutely no pressure at all to buy, unlike other furniture stores where sales people pounce on you as soon as you walk in the door. Furniture was ordered easily and a delivery date was set up at the same time. When furniture was delivered, the delivery crew were excellent at getting the furniture moved in and set up.

It was a great experience

I was delighted with the attention and service provided.

Joyce was very helpful,friendly and very knowledgeable

Great price and great people!

Quality products

It was a smooth purchase. Great store !

DO NOT BUY FROM THEM. You can buy the mattress + the base from Tempurpedic website at the same price and you get a $300 instant credit. With free 10 year warranty and free delivery & set up. Plus, Ashley makes you buy a mattress protector at the store for $90 more than what the same exact thing costs online. They don’t let you return anything so don’t make the huge mistake I made and buy from them. Also they added a $319.99 protection plan when I thought that was free with the >$6,000 purchase? They add fees without even explaining everything in detail. The ONLY benefit was 0 interest for 5 years, that’s it. HOWEVER, the managers are very kind and receptive to your concerns and they try to help as much as possible. That’s why I changed my rating from 1 to 3 stars. I just wish they let me take more time to think than being pressured into making the decision quickly & before I leave the store.

Doha Shuqeir was great to deal with. She was very friendly and if she wasn't able to answer a question, she asked for assistance. She's an asset to your company.

Tim was a great sales guy. Made everything clear and a no hassle experience

Marcus and James were great to work with and very patient. We walked in and Marcus greeted us and then didn’t bother us or hound us. He let us look on our own and would check in periodically. The only downfall is we were told we could pick up our sectional on Saturday and rented a U-Haul but when we got to the warehouse we were told only a portion of our order was even in Bolingbrook and the rest wouldn’t be there until Tuesday…so now we have to rent a truck again.

Salesman and managers did so much for us, we really appreciated it.

The customer service was very choppy and they sales person wasn’t personable at all seems like his main focus was to get us the most expensive bed although we asked for cheaper ones that pretty much was like the higher one.. didn’t purchase anything left because I couldn’t continue to deal with that..

Went in and was shown by Christian a couch and love seat set similar to the one mentioned, which happened to be on sale! Made the purchase and was in and out ◡̈

Osi was the best! So polite, patiant, and helpfull.He made my day.

I came into the Bolingbrook store to purchase parts for a bed I purchased years ago. I was greeted by a Sales representative named Tim and he was polite ,professional and helped me find exactly what I needed. I highly recommend this store, the service I received was excellent! Tamara

The sales person I had was very personable but the checkout process was incredibly long. I bought a canvas print and it took 20 minutes to purchase this print not to mention all the paperwork I had to initial and sign. I have bought canvas prints at Meijers and it takes less than a minute to complete my purchase.

Even after reviewing many of bad reviews on their delivery time, I still thought of checking their furniture out (my fault). The visit to their store was good (not lying there). However, If you are like me, and assume that you will be lucky enough to receive the furniture on the time as they say, please don't fall for that. I confirmed multiple times from the agent that our furniture will be delivered on time and there won't be any delay from their side. He even showed his computer screen just for my own satisfaction. We were in between moving places and we sold large furniture items thinking that the new furniture will be received in a couple of days. Worst assumption ever! We have aligned all of our vacation plan for the week after the furniture delivery. Guess what, the delivery day passed by any regular day with no calls or messages from Ashley. I had to call and inquire myself, just to be told that the furniture has not even at the warehouse yet and could take couple more weeks and there is no estimate on their delivery time. I am so disappointed. Worst store ever!

Placed an order, the order was never placed properly had to go to the store in order to get it properly fixed. With a new scheduled delivery date order was then pushed back again. Called customer service was put on hold for over 45 minutes was forced to use another phone to call customer service only to hear “Im sorry” and be barely compensated. You’re better off buying online or going somewhere else. But the staff is nice and polite i’ll give them that.

Ashley system was down on the day I had made an appointment with the sales rep to write up my order. The sales rep texted me 5 minutes before my appointment to let me know their system was down. I don’t think this was very professional as the rep could have let me know before driving to the appointment and schedule an appointment once the their system was up. The rep also never mentioned there is no return policy. I was not very happy with the mattress I purchased and because the sale was very poorly handled I am now stuck with a mattress I am not 100% satisfied with. I don’t think I will shop at Ashley again.

Staff was attentive and very helpful and worked hard to find answers for items we were interested in. We were able to get exactly what we were looking for at a great deal.

Amazing staff and prices. Really impressed at this particular store

It was a great experience with the entire staff greatly appreciated all the 💕the salesman Christian Secreto was more than professional couldn't have asked for a better person

The Whole Ashley Team was Awesome and bought furniture a great price. Thank You Ashley

We received a new bedroom set and I am disappointed because the guys who put it together didn't do a good job. The slats under the bed should of been screwed in and they left half the screws out and when you sit on the bed all the boards bang on the wood frame. I even gave them a tip. Wished I would of known what they did before I wasted my money. Disappointed 😞

Me and wife went looking for furniture and lady thought was going help us . Then she was gone and we found something and there know one help us. No wonder place look like ghost town no costumer service . I guess places don’t want are money !!

Nice and beautiful furniture. $$$.

Besides the brutally slow computer system, it was very good. Tim was very helpful and knowledgeable.

Most terrible experience I had in my life. I called the Bolingbrook Ashley to see if they had a sectional in stock. They told me they did and as long as it was paid in full it would be delivered by Friday. Thursday came around and I heard nothing about the delivery or confirmation. I called in and they told me that the order was processed as a layaway and not a sales order. The Buck was passed around 3 times until the manager told me that it wouldn’t be delivered until the following week. My family is coming in from out of town and now I have no where to seat them. Absolutely nobody was willing to do anything to make the sale right so I ultimately had to cancel and will have to find a couch elsewhere

my experience was very pleasant! Christian was very helpful and professional. Thank you Christian!!!

Excellent customer service. Provided details regarding financing and discounts offered towards purchase.

Yes, great experience but ordered but no communication about setting up delivery!

Christian was so kind and helpful. We would definitely come back and deal with him. The manager was so sweet and made sure our experience was great.

Will never buy from Ashley again. Every statement made by sales reps and customer service has been incorrect. Were told furniture was in stock. Never heard from anyone for delivery. Called multiple times and heard things like "we'll call you back in 3 business days" but no one ever calls back. Finally called the store directly and was told that the couch was out of stock until October. Not sure why no one bothered to tell us. Asked them to cancel and was told refund would be processed in 3-5 business days. Still haven't received the refund after 3 weeks so called again. Supposedly order is now canceled and refund will be processed in 7-15 days. Sounds like they make up whatever they want on the spot!

The warehouse need to hire more people , waited 50 min one person working , not his fault . Ashley pay more so you will get hep !!!!

Our salesman Tim was kind and knowledgeable. He was patient and answered all our questions!

Tim my sales rep was very polite, engaging, was not pushy or overly aggressive. His customer service was excellent. He was very attentive and went above board to make sure I was well informed and my needs were met. Thank you Tim

Did bought furniture set back on 03/07/2023. Table, chairs and 2 sofas. Order arrived later wrong, as the table was different color. Spent few days on the phone to get it fixed, few weeks after received a table in the preferred color, but damaged. Delivery guys made pictures upon the delivery of the damaged table and told me to keep it as they cannot help. Called multiple times to the Customer Service, without any luck. Every time they are telling that someone will reach you and nobody does. Got in touch with the store manager Berenice and salesman Tim, they are telling same thing that someone will suppose to call me. No call, no emails. Paid money and received damaged items. Spend over a month to get it resolved without any luck. Ridiculously bad service, nobody cares about you. DO NOT BUY nothing from them as they will even not pick up the phone from you as soon as you will pay and leave their store! *UPDATE Even though they’ve replied nicely to this review, still nothing was done or changed. Nobody even tried to reach me. Customer service 0 out of 10.

The sales representatives were absolutely perfect and offered the best customer service possible!

Joyce for very helpful and knowledgeable. She guided us through the numerous choices and found something we were very happy with and got us a deal on it too. Would definitely recommend! Thank you!

Horrible. Worst customer service ever. I've bought other things and no complaints but when something does go wrong....you won't get help. THANK GOD I decided to wait to see what would happen this week and did not buy all additional furniture when I was in there this weekend again. It's been TWO MONTHS since I got a defective bed in (looks like someone had a dance party with dirty shoes on on the headboard made of fabric). Followed all instructions and called right away. Only solution was to have a tech come out and attempt to fix it but that was over a month out. Called endless times, asked to speak to supervisors to which they told me each time someone would call back and NOTHING. Well the 'fix' day finally came and guess what...no call no show. I call back...same thing all over. Here I am after 3 more calls this week and nothing. Still have a bed I am not using. No way to speak to a supervisor. Nobody to help other than tell me to email them pictures. The same pictures i've sent 3 times already. Oh and when I did think I might get someone that could help...they would disconnect the call. Never call back. I'm so over it. About to load up the bed and drop it at their store's doorstep and drive off. So disappointing. Had so much on my list I wanted to get from them.

Christian and Eduardo at the bolingbrook store were very helpful with my purchase. The furniture was better priced for the quantity than the other stores I visited.

Fantastic. Tim is so kind and helpful! Thank you!!

Thanks for the help and support in choosing the right furniture. Eddie was accommodating and knowledgeable in the area and stayed late to help determine the right furniture.

Joyce Foley was exceptionally nice with a lot of patience. We appreciate her service and knowledgeable expertise.

Tim was outstanding to work with and focused on our requirements and budget. We will be back to Ashley in the future because of him and how he represented Ashley as a customer focused store!!

Tim was very helpful and worked with us to fit our needs.

Our delivery was flawless! Jose was so professional and fast delivering our table/chairs and buffet cabinet.

Very pleasant young man he was very respectful. He was very polite and it looked like he really enjoyed his job. So yes I'll give him 5 star's

Chris was great! We walked out with couches and a new bed set! This was super smooth and we’re super satisfied!

Ashley was great!

Terrible store. I bought a couch and love seat floor model. There was something spilled on the top and its dried up. I called the manager over a month and a half ago and noone will return my call.ill be contacting the better business bureau

Wonderful shopping experience. Their professional and knowledgeable staff made everything very easy.

Tim was great to work with‼️

Tim was so helpful with our purchase!

Christian was a great salesman. So easy to work with. Can't wait for my new sofas to arrive.

Tim was very patient and helpful! The manager was also very helpful.

We found good quality furniture we wanted at Ashley’s in Bolingbrook. We have been searching randomly and found pieces that fit our needs and price. No sales pressure. Our sales rep was wonderful to work with.

The gentleman that took care of us. “Ricardo”went out of his way. He was very patient and wasn’t pushy or following us around.

Ashley has the worse delivery service I have ever know, the people at the warehouse and their supervisors and delivery is all messed up. I bought furnitures from Ashley and they waste my four days waiting for delivery two of which nothing happened at not even a call back to say they were not coming and one a delivery of the broken furnitures that they wouldn’t even take out of their truck. Then comes the trickle down, one chair wrong couch at time and table after a month then the next delivery after two months and still they get the order wrong. I advise anyone looking for furnitures to please pass Ashley for your own sanity sake.

We waited an hour and nobody came and help us they said they were “busy”

My salesperson Marco was very helpful.

Tim is excellent ! Good experience, delivery next week!

The two gentlemen working in the store were very friendly and helpful. They respected my mom’s and my space, giving us as much time as we needed to browse through the furniture without them constantly checking in. I have been to other furniture stores where they’ve lost my business simply due to their sales tactics, being over-the-top and constantly following you around while they pressure and push items on you to buy without giving you the space to decide if you even like the furniture. My experience at Ashley Furniture was pleasantly nothing like that. The two gentlemen working that night let us know that we could come to them with questions or for help and then let us shop. I was very appreciative of that fact alone and will definitely be shopping there again.

I am very disappointed in the salespeople who seemed to say what I want to hear, but not the truth! When I picked the items I bought the sales person said each item was in stock and would all be delivered by 12/13/22. That was a lie, because I got a call saying there were items not in stock and they would have to reschedule for anytime between 2-4 weeks! I called the sales person and left a message to have him call me, he claimed he never got the message?? So i went in the store the next day and his manager tried to diffuse the situation by offering g money off and saying I would get it by 12/21/22. This was after he said he checked stock, again, and I would have it! Needless to say they called me again to say the earliest I could get it was the 27th because, again, something was not in stock?? Not sure what system they use for stock checking but it is worthless, or they are just not being truthful?? Very unhappy Customer! Find another place to buy your furniture, or prepare to be unsatisfied!!!

Tim was extremely friendly and attentive without being a hovering furniture sales guy. He was well prepared offering up graph paper, tape measure and pencil to help find our perfect sectional! We ended up also buying a nice set of dining room chairs that he made sure to get us the best possible deal on with the current holiday sales. He gave us all the payment options in a clear to read format and outlined the pros of getting the protection services. Hopefully we won't need to use them but with 3 kids it's a good idea. Overall, A+ service from Tim and great selection of furniture at Ashley. My family has found our new go to for furniture needs.

Everything was great. The gentlemen that waited in me was fantastic. I love Ashley furniture and I’m looking forward Gm for my future purchasing. Ms. Welch

I highly highly highly recommend you do not shop with this company. I’m not one to leave reviews. This is by far the worst company I’ve ever ordered from. First they promised us a date not once called to reschedule. It got rescheduled for two weeks later and we had to call to figure it out. After taking days off work to be available to recieve the furniture it wasn’t coming the day they promised. So having to take another day off two weeks later to only recieve everything except the most important part of our bed our headboard. Also a broken nightstand which is clear as day broken and the delivery drivers were to lazy to say anything. So now after spending days calling and getting the oh we will call you back and not once did anyone ever call us back to correct all this nonsense. They finally offered a week later delivery for the head board. And only a 200 in store gift card. I’m sorry but after the experience I’ve had and spending 7,000 dollars the 200 gift card is absolutely unacceptable. If people actually did their part and did what they said they would and promised it would not have escalated this far. But I repeat unless you want to be absolutely misserable do not order through this company. Between the sales team the customer service and the managers lying through there teeth. You will never be happy ordering through them!!!!

Chris did a great job explaining everything I was concerned about.

Sales rep Lee was awesome. No pressure attitude but readily available for questions. Our experience was very pleasant.

Nice store. Friendly staff.

Our sales person was very helpful and knowledgeable about mattress types and prices. She spent time with us and was friendly and easy to work with. We will recommend her to people we know who are looking for mattresses or furniture, etc

It was more difficult than buying a new car. So many hidden fees, add ons. The 25 % off came with a 10 % interest fee. Why does buying furniture have to be such a game? Give me a price and mean it. Bottom line is what people want and need.

From the moment we walked in, our sales rep Tim was very helpful. He was not pushy at all and provided us with the answers to our questions. We were able to find furniture that fits our space and look forward to enjoying many moments in our family room.

Let me be clear… my interaction at the Ashley store with Joyce was superb. She’s absolutely wonderful. Since then, the service has been TRASH. I’m missing pieces to my furniture. Instead of expediting the missing pieces, I’m forced to wait 7-10 business days. I’ve been waiting for this furniture since AUGUST, it’s November and will likely be without until December. I paid for delivery and installation, just got delivery. I asked to speak with a manager, they apparently don’t exist. I won’t be returning as a customer and am now forced to make my way to a store simply to be refunded for service I didn’t receive.

We started this process in April 2022. First delivery in July. Since then it has been a nightmare! Damaged furniture ( several items had to be exchanged) , long wait for exchange ( product came in damaged,or just not available) . We finally got everything exchanged on Nov 14. ( after we contacted the store Mgr) While Claudio was helpful with this last issue, the whole experience left me very disappointed with Ashley. We entailed over 79 emails, & texts. One person did contact us after the first issue in July, but never responded to my 2 email ,& texts. & we are still waiting for our end tables to be repaired. We will not be shopping at Ashley Furniture in the future.

Where do I even begin. November 6 I went in to purchase an adjustable base and Lee promised it would be delivered that Thursday. Thursday came and went and nothing was delivered. Friday I went into the store again to cancel the order, because I believe if you say something is going to happen then it should. I ended up speaking to Claudio who’s the manager he offered a discount and promised next day delivery (Saturday), so I agreed to give them another chance. I had gotten a call (Friday night) while I was in the movie theater, so I called after. Since I don’t use my Ashley card often so they had some sort of address block on it and they ended up canceling the delivery. I then called the store on Saturday and spoke to Claudio again who basically said it wasn’t his fault it got canceled and they can get it delivered Monday, so here we go with another chance to deliver. Well today is Monday no email or text with confirmation has been sent since I last spoke to him. When I call Ashley it states my order is ready, but no delivery date is on it. I am very disappointed in how this whole experience went down. All they care about is the volume of the sale and cross selling the protection plans for their commission. Customer service failure 100%

I was very pleased with Lee, excellent customer service. Answered any and all questions with our purchase. 5+ stars for him!!!

Claudio and Tim were great 👍🏻 We enjoyed your company and look forward to our new furniture!

How you can give someone good review when thay are LIARS order delayed for 5 months promising free delivery and nothing of that happening damn cancellation on the way!!

Lee at the Ashley Bolingbrook location is extremely knowledgeable about mattresses and their performances. Lee is very personable and made us feel comfortable with no pressure. If your looking to buy or just shopping around ask for LEE ANDERSON at the Ashley Store in Bolingbrook