Ashley | Bradley, IL 60915

As soon as we walked in Phil was there to greet us and point us in the right direction he was very patient and always checked on us not once did he try to sell us something with a bunch of sales tactics he was very knowledgeable and answered all of our questions and trust me we had a lot of them 2 hours worth lol but he stuck with us the whole time it’s rare you find good people like Phil and we are very happy with the furniture he helped us pick out we had an amazing experience and would recommend anybody to go there definitely a huge thank you to Phil and to Ashley/Turk Furniture we appreciate all of the help and patience 5 stars in my book

Phil is a great salesman and got us the perfect couch for our new home. Phil is very personable and very kind. Thank you Phil for all your help and time! And thank you customer service ladies ! They were all so sweet!

I placed an order for a couch and a couple recliners. During the sales pitch we were told that it could take 12-16 weeks, but probably would not. When I was actually purchasing them, I was told 16-20 weeks or more. I was also told after a couple weeks I could call and they could give me a better idea of when my items would be ready. I did check and was told someone would get back to me, however nobody has. I get it that all furniture stores have long lead times, but don't tell me one thing while trying to make the sale then another when finalizing it and then lie about being able to get updates.

I have to be honest, I didn't purchase a thing here. I just moved to the area and asked if they would honor a warranty repair on a Flexsteel recliner. I had talked to where I bought it and they assured me anyone could honor the warranty and I would have to pay for labor. I was told by an employee at Turks they could not honor the warranty since I didn't purchase it there. I explained I had purchased it 100 miles away and could not take it back to the place that easily and that the place where I purchased it assured me that anyone who sold Flexsteel would repair it. Anywhere but here I guess. She initially thought I was referring to an extended warranty that I purchased from a store, but I explained it was a Flexsteel warranty repair. Too bad because we just purchased a home and need lots of new furniture and I figure that phone call just cost Turks about 10,000.

Sales reps are no good. Commission hungry. Make the sale buddy now u got nothing from me. On his end it was probably about 40 bucks Commission and now he has a big fat 0

Very friendly and awesome customer service. Thank you Donna you were a big help.

Answered all correct questions.... IMPRESSIVE