Ashley Store & Outlet Broadview, IL

Customer service was decent during the time we spent browsing in the store. However, we made a big purchase due to the 0% financing offer they were promoting, and the sales associate failed to disclose that there was going to be a 2% promotional fee for using that financing option. I only noticed the 2% fee after reviewing our first statement. Additionally, the sales associate promised free delivery, but upon reviewing my invoice I was charged $370 for delivery. Make sure to review every single INDIVIDUAL line item on the invoice prior to signing it to make sure everything the sales associate promises is actually true.

Sales rep Scott was incredibly dismissive. As a younger buyer with a modest budget, I came in genuinely interested in finding a sofa — not to waste time. I was ready to be sold on something, but as soon as I mentioned lease-to-own, Scott’s interest vanished. He quickly threw out a $300/month estimate for 90 days, but gave zero clarity on how the payment structure actually works. He didn’t even explain that I didn’t have to pay it in full within 90 days — a basic, important detail that proves he just wasn’t invested in helping us. We may be small fish now, but small fish grow — and we’ll be spending our bigger budgets somewhere that takes all customers seriously, regardless of age or financing option.

The store was a complete disaster. My wife and I had a great experience buying furniture there, but when we returned the next day to add an ottoman and cancel our insurance, the saleswomen’s attitude completely changed. They became hostile and unhelpful, even going so far as to move away from us and hide their computer screens. The manager who was assisting us with the ottoman added it without informing us of the change in delivery date, which was set for three weeks later. Fortunately, I returned today and spoke with Jeff, who was able to rectify the situation and provide us with the correct delivery date. He was the only saving grace for this store, as we were considering canceling our order.

My sale person was Ms. Carmen Valdez she was very professional very patient with my purchasing item. I will be back thanks to her.

Excellent help with information about the furniture

Scott was a huge help and made our purchase enjoyable and seamless!

I had a great Experience with Ashley furniture, my sales woman Andrea was very nice helpful and she explained everything to me. gave me plenty of options to choose from I am definitely going back again for more home Decor

No I don't fill these out

Recently bought a dresser for my guest room. When I finally had the chance to put together it was too small I contacted them to explain but no response via email I finally had the chance to call and they said I had to request a return in 72 hours so I’m SOL so be careful when buying online because I didn’t even put it together in 72 hours. $ down the drain.

Great selection and service… the checkout process needs to be updated. It took over 15 mins for a simple purchase.

Carmen was great. She was able to order us exactly what we wanted

Thank you Andrea Flynn I had the most pleasant experience shopping for my bedroom furniture and kitchen table you made it so comfortable to talk to & explain what I needed. Thank you 😊

We bought a rug here & once we brought it home, it didn't quite go with some furniture we already have in the room. So we took the rug back. This attempt was rejected by the store. They cited the no-return policy as stated on page 4 of my receipt. PAGE 4! I guess it's my fault for not sitting down with a four page document handed to me after I'd already purchased the item. The salesman never disclosed the store's no returns policy. Now I've got this rug & nowhere to put it. Better to take your business to a more legit operation.

Lorenzo was an amazing representative of your company. We were ready to leave disappointed but he was able to help us out and was so knowledgeable and gracious.

Excellent. Do not use my full name.

Excellent experience. Luis was my salesperson and l went into the store with a list of furniture that I wanted to purchase. Luis looked up the items prepared a purchase order and gave me a great deal on everything including delivery and financing. I highly recommend the Broadview location for excellent customer service!!

Scott was super helpful and communicative and made buying a couch easy for my partner and I!

good service

My sales rep Andrea was amazing, very knowledgeable and extremely patient. I would definitely go back for future purchases. Thank you Ashley Furniture for a great experience 🙌 😊.

Jeff is great! Very helpful and knowledgeable. I appreciate his care with my mom.

Thank you for your helpful service 🙂

Had the pleasure of working with Jeff on the purchase of a new living room set for new home. He was so nice, patient and truly a chill sales individual. Will be back to shop with Jeff. Great work on hiring great sales individuals. Hard to come by these days.

Lorenzo was so helpful and I couldn’t be happier with my experience!

The salesperson Andrea was very pleasant and helpful. The selection of furniture was great and well displayed. I would highly recommend this location.

Ho Hassel, informative sales person. I would definitely shop there again.

Attentive & thorough

Great selection and kind people.

I went to the store to specifically get the 60 month deal and got it and 5 minutes later they called me back and told me I couldn’t get it because they price matched the furniture from their own site and said I can only get a 12 month financing, I was very disappointed.

Friendly courtesy

Excellent customer service. I appreciate my sales person’s help and advice.

Had a great experience furniture shopping at Ashley in Broadview. Great customer service and rockstar delivery professionals.

(Translated by Google) Great. Fast service (Original) Great. Fast servixe

Excellent job fast and clean as they go

Very fast and a real professional work 100% will recommend to everyone .

Great shopping experience with Andrea. She was very professional, kind, patient and honest. She guided our Ashley experience without being pushy and we ended up purchasing new living room furniture at a great price.

Sofa was delivered today about 30 mins ago and not to happy as I believe the arm base is broken on of the sofas. Thank god I purchased the insurance, just sucks because I was thrilled to receive today and I think it’s broken wood frame

I purchased a king size bed. The salesperson asked if I wanted anything else I said no just the bed. The salesperson assumed I didn’t want the mattress and only ordered the bed frame; therefore I had to go back to the store to buy the king size mattress to go with the king size bed. When I said I didn’t want anything else that meant i didn’t want the dresser, chest, nightstand etc. I just wanted to buy the bed I was looking at.

Very help and patient.

Scott was very patient and worked hard to get us the best deal all around

Sales woman was very professional and n ot at all pushy. She explained everything about the couch delivery and maintenance etc. A very positive experience for me.

Best experience ever Best store staff ever

Very efficient,knowledgeable I would recommend Luis to friends. Very clean store

My wife and I went shopping for a recliner that we were in dire need of. We were impressed with the store makeup, cleanliness and the friendliness of the associate (Scott) that assisted us. He was very personable and knowledgeable of the store product. We will definitely recommend this store to our friends

Ken and Maria gave us exceptional service. We came in looking for a new bedroom set and very happy with our decision.

The store has a nice selection of what I believe to be quality furniture at decent prices. I’ll check in again once my couches are delivered.

Our home furnishing specialist, Ken Zapfel, has been absolutely fantastic. He was always eager to help, knows the product lines well, gave great recommendations, and took pride in doing his job to the best of his ability. My experience at Ashley has been super positive because of Ken. Well done and kudos to him.

The experience was wonderful from beginning to end. Andrea made the experience really nice. She was very knowledgeable about the pieces. She was patient with answering my questions. She was not just trying to make a sale. She was really trying to figure out what I needed and what would be best for my needs. I will most definitely be recommending not only Ashley Furniture, but Andrea as well to anyone that is looking for home furnishings. Thanks again to Ashley Furniture and Andrea!

Professional, friendly staff; I was disappointed that all three units of furniture I purchased will have to be assembled and store has no service to assist.

Great very helpful

Very friendly and welcoming quick process and quality furniture

I had a wonderful experience at Ashley Furniture! This is our second time within weeks making another purchase! Ken, Claudia, and Andi are an amazing team who listened to all our needs and gave us an amazing deal diligently working towards our best interest, overall. His manager, Maria was also amazing meeting our needs and sealing the deal with even more savings! Thoroughly impressed and will definitely recommend them to friends and family.

Good personal service from Andrea. Great recommendations and patient while we browsed.

Good

Visited the Broadview store. Helpful associate named Maria. Found what we were looking for. Great selection.

Jeff was super helpful and friendly! 10/10 would recommend you work with him!

I was delighted the salesman provided me time to look around first before smothering me. He made himself available for my questions near by. It was greatly appreciated.

Purchased a dining table for 2500.00. After 2 weeks the top cracked. a clear manufacturer defect. They are declining the claim since it is more the 3 days. The wood was not properly seasoned

I recently had the pleasure of working with Andrea at Ashley Furniture, and I was very impressed with her professionalism, diligence, and exceptional customer service. From the moment I walked into the store, Andrea demonstrated a level of attentiveness and expertise that made my shopping experience seamless and enjoyable. One of Andrea’s standout qualities is her professionalism. She greeted me warmly, introduced herself, and immediately made me feel welcome. Throughout the entire interaction, she maintained a positive and approachable demeanor, ensuring that I never felt pressured or rushed. She took the time to listen to my needs, asked insightful questions to better understand what I was looking for, and provided thoughtful recommendations tailored to my preferences and budget. Andrea’s diligence was truly commendable. She went above and beyond to ensure that every detail of my purchase was handled with precision and care. She thoroughly explained the product features, warranty options, and financing plans, leaving no question unanswered. When I had specific requests regarding fabric options and delivery timeframes, she took the extra step to check availability and provided accurate information rather than offering vague or generic responses. It was clear that she takes her job seriously and is committed to delivering a high standard of service. Her attention to detail was another key factor that set her apart. Andrea made sure that I was aware of all available options, including customization choices that I wouldn’t have known about otherwise. She also carefully reviewed my order before finalizing it, double-checking measurements, colors, and pricing to avoid any potential issues. This level of thoroughness gave me confidence in my purchase, knowing that everything was correctly documented and processed. Lastly, Andrea’s communication skills were exceptional. She was clear, concise, and knowledgeable in explaining every aspect of my purchase. She also followed up promptly with updates on my order status, ensuring that I was informed throughout the process. When I had additional questions after my visit, she was responsive and patient, addressing each concern with the same level of professionalism and courtesy. Andrea is truly an asset to Ashley Furniture, and I am grateful for the outstanding service she provided. It is rare to find someone so dedicated, detail-oriented, and customer-focused, and she made my experience a memorable one. I highly recommend working with Andrea for anyone looking for top-tier service.

Fabulous help from Adrian...thank you....would recommend.

Scott and his manager were wonderful to work with. Scott was knowledgeable and very helpful answering all of our questions. We will be back!

I would give this store 0 stars if I could. Our sales woman, Andrea, was phenomenal. But the manager who took over the payment gave us 6 month financing instead of the 60 month promo, and now I have to call and correct that somehow. She also screwed up the delivery address sending it to Illinois instead of the new house in Kentucky. It was stated about 300 times we are moving. Don't be a manager if you can't listen.

The store offers a good variety at reasonable prices. A great place to hunt for your home decor. We will surely visit it again

My salesman was amazing. Great sales person.

Ken was knowledgeable, helpful and courteous as I made a decision to purchase a new mattress. He did not waste my time. I appreciated that. Looking forward to receiving my new mattress.

The salesperson was very helpful and nice.

Extraordinary experience very experienced sales person. Thank you.

Jeff was super helpful and knowledgeable. The entire staff was so welcoming!!

The saleswoman Carmen was very professional and helpful. She answered our questions and concerns, as well as explaining different options to help us make our purchase. Please let her know, she made our decision much easier.

We went just to look but found a great chair so we bought it.

Jeff was very helpful and informative. No pressure, which I really appreciated. Carmen helped with the purchase and it was very easy and smooth. Definitely a great experience.

Very courteous and not pushy. Thanks Enzo

It was a great experience. Less than 45 minutes. I knew what I wanted

My sales person AndRea Flynn was very knowledgeable and took her time with me until I found the right furniture!

Ken was sooo helpful, I had millions of questions and he provided great guidance. Thank you Ken!

The experience with this location in Broadview was amazing Jeff was so helpful gave me a great selection of furniture to check out thank you for the help of my purchase

Lorenzo has been amazing from day one. He began as my sales rep long ago and after many years of being an Ashley customer, he's become a friend. I recommend him all the time, because I trust him to make my purchase process a hassle free experience. I appreciate his wealth of knowledge and decorum.

Ken was great. He made the buying process smooth and simple. We walked in with our eyes on a certain design and allowed us to talk out our vision. He wasn't pushy or aggressive which was a huge help in making the right decision. I will definitely be back and will do everything to refer not only him, but this specific location in the future.

The sales rep Andrea Flynn was great! She gets 10 stars if possible. She allowed us to roam the store without overcrowding us, was patient and answered all our questions. However the female manager Veronica, came rushing was taking so fast it was hard to understand what she was saying, and began, pushing the insurance protection and didn’t care we kept saying no. She continued pushing the insurance protection so many times and looked upset that none of her sales tricks didn’t worked. She would not take no for an answer, it was uncomfortable to have her there.. I would give Veronica 0 stars. She certainly has zero people’s skills. Or if she has them she never showed them to us. The second manager that came, not sure of his name, but he was super nice and extremely polite and helpful. He would also get 10 stars. The furniture is great and wished I needed more than what I purchased and would go back if needed. I just don’t want Veronica anywhere near me.

Great quality furniture and not to mention service at great prices. Ken was very knowledgeable and courteous. Will recommend to all family and friends.

I called the Broadview store and asked what I thought was a very simple question regarding which models fit my specifications for a new couch so I could research online before schlepping to the burbs The very nice person who answered the phone put me on hold, and Ron came to the phone. He said that they were busy and that he would show me when I came in. I tried to explain that I was looking online first and would like the model options, but he HUNG UP ON ME! Needless to say, I didn't go. Ron needs some coaching on how to deal with customers. He very easily could have asked for my number and called me back when it was less busy.

Carman Valdez was very helpful, answered our questions and directed us to what we needed. She gave us space but checked in regularly. It was a very easy process.

It was a great experience .

Comfortable, quality furniture and low pressure service made this an easy couch and complementary swivel chair(s) decision.

My experience at this location was not great. It was my first time at this store and we came ready to purchase a chair. No one greeted us when we entered the store. As we were walking around and looking at recliners, a girl finally approached us. We said we were looking for a recliner, I asked if there were any sales or deals and she said there were “promotions” depending on the chair. She said she would let us look around and she would come back. We never saw her again. We decided on a chair very quickly but wanted to see the other color options but no one came to help us. I walked to the front looking for someone to assist us and there was one sales lady helping someone at a table (I saw this when we entered). I saw another man walking around doing nothing. Finally, a maintenance man or dock worker, not sure which, asked us if we needed help (we did not know he wasn’t a salesperson). We asked about the other colors of the chair and originally he said there weren’t any even though the tag said there were. He said hold on and disappeared for awhile. Finally, he came back with a computer and said he wasn’t a sales person but he was able to pull up our chair in another color to show us. He brought us up front to buy it where the lady that was helping someone at a table was now scanning in boxes while her customer was sitting at the table waiting. Another woman was sitting at a desk in the front not helping anyone (no idea why she’s sitting out in the open doing work at a desk and not helping customers) and another man was walking around behind the desk sipping is drink and blowing his nose. No one was helping us buy this chair. It was extremely frustrating. I said where is the girl that originally came up to us and we were told she’s in a meeting. They were having a managers meeting. In the meantime, the woman sitting at the table was left there, my mom and I were left standing there and other customers coming in weren’t addressed. After waiting awhile, with no communication of when we will be helped to buy this chair, I became very frustrated and said you all seem too busy so we are going to go to another store. Then all of sudden the man blowing his nose who was sick by the way, started to help us. It was not a good experience. This store is poorly run, no one helps you and I would not shop here again.

Ask for Gustavo Ballesteros at the store. He will give you the best deals along with the best conversations. We got a sofa and sideboard with him. It was a fun experience! Thank you

My sale person was so amazing!!! He was very patient

Leaving a 5 start review because of Vanessa. She turned a mix up of the wrong couch arriving into an effortless resolution of the problem. She eased my worries and made sure that the correct item arrived in time for the holidays. Thank you so much Vanessa, I really appreciate your speedy and stress free resolution.

Very very bad service

The store had a large selection of living room furniture and the sales person ,Andrea , was very helpful in making our selection.

Horrible service at this location and the corporate office is equally incompetent!!! I tried to use the No Use No Lose credit. It took two weeks to process and another week just to fix the credit. They applied the credit to the wrong layaway. They exclaimed, it takes 48 business hours to process.. however 48 business hours means 2 weeks!!

First off Jeff is awesome! Bought an accessory a couple days prior. Accessory was not what I needed. Store would not take care of the customer. One associate I was talking to went back behind a desk and looked like they were playing with their phone. Was going to buy a couch and probably end tables once this was settled and the holiday was over. Lost my business.

The manager name Vanessa in Broadview Illinois is horrible & because OF HER I will NEVER shop at Ashley Furniture again!

Very nice and friendly person’s that help us with the purchase of a dining table and chairs keep up the great job that you do thank you

I went in ashley today not sure if I was going to be happy with the items I where looking for but thanks to Carmen the sale associate took me right to one of the items which was a bed told me to sit on it and try it out and I didn’t have to look any further just what I was looking for thanks she was very helpful

The sales representative was friendly and professional. The furniture selection was excellent and we were very pleased with the final price.

Had a horrible experience with the manager at this location! Didn’t catch his name but he is a middle-aged, bald, round faced guy with glasses. Came in looking for the Black Friday doorbuster deal and was immediately told that they only have more expensive pieces in store and that the doorbuster was online only, which it wasn’t because they had them in store at the Burbank location (which by the way go the Burbank location as they are extremely friendly and helpful) and nowhere online did it say the doorbuster was an online only deal. Really only needed to see the dimensions of the sofa on sale to get an idea of spacing, so asked if he could then help us find something similar in store for comparison. He quickly brushed off my request and told us to go to the Outlet section in the back of the store. He made us feel as though he was trying to imply we could not afford one of his more “expensive” pieces. I told him that wasn’t my question and that I was looking simply for help to find something similar in size for comparison and again he would not help me and said I told you there are sofas in the Outlet section in the back. He was extremely rude and unprofessional and we will not be returning to this location. We purchased two pieces at the Burbank location instead!

María is a great salesperson and went above and beyond!

So disappointing. I am spending 8000 dollars on the furniture here and can't even get an email back. Back in August, I made an exchange, and the exchanged item was less than the original item. So, I needed a small refund for the difference. This was in August, and they told me it would take October/November to process because of verifications. Even though that's a ridiculous amount of time for a small refund, I was like whatever as long as I get my money back for the difference. It is now December, I have sent a total 6 follow up emails to sales associate MARIA ODONNELL and have gotten no response about the status of my order. An entire month ago she said she would "check on it" and then proceeded to ignore all of my follow up emails. I have been more than extremely patient with this incompetence. I had to call customer service to get this straightened out and it turned out she never even submitted or reported the refund SINCE AUGUST!!! This is ridiculous, unprofessional, and disappointing. Never making another purchase here ever again.

It was okay. Salesperson wasn't the nicest. Felt very much as if we were wasting their timeu, even when paying

Had a great experience shopping at Ashley

Great customer service! Sales associate was very knowledgeable

Salesman was great, outstanding customer service

I’m not giving it any stars because my experience was that bad, but I had to give one star to post review!! I had a store credit for a while and dealt with the MANGER Ron Casteel. He was the rudest, laziest must unprofessional salesperson let alone manger I ever met!! He actually yelled and had the worst attitude towards me - a paying customer who has spent a few thousands in that store!! He was frustrated because he couldn’t find the price on two vases I wanted told me it’s not his fault he couldn’t sell them sale would mess up his inventory. That I would understand but they were not in his inventory (they also had a sticker with a price on them on the discount shelf) so I told him I would take both and asked if the vases were not in inventory how would they cause a inventory problem?? He didn’t have an answer and got mad I asked him! I then had to ask him to text other stores and that really made him so mad he had to go have a cigarette break!! Came back reeking of smoke and in a worse mood!! He told me I was demanding and I said I’m demanding he do his job (another sales lady tried to give him a solution and he disregarded her) he was a manger so manger the problem!! In the end he ended up getting the price, gave me another vase at a random price off the top of his head and then just had issues during checkout and ended up giving me the whole purchase for the amount of my store credit!! Couldn’t he could of just done this in the first place!! To end the matter I asked to please wraps all my glass items with extra paper and he told me he didn’t do that he’s a manager. I told him previously my sale items were wrapper to prevent breakage and pointed to a box of paper for wrapping items and he told me if I wanted them wrapped I should do it myself he didn’t wrap!! He gave us plastic bags and wrapping paper and my husband and I wrapped the items ourselves!! All during this transaction about 10 feet from us were a group of woman talking to another sales person watching and hearing him treat a paying customers so badly!! I will never go back to that store or shop at another Ashley store and the company has RON CASTEEL to thank for losing a customer whose buys new furniture for one of my rooms yearly!! DON’T SHOP THERE TERRIBLE PLACE!!! RON CASTEEL bosses need to watch video of this transaction - it happened on the 11/25/24 around 6:00ish and see how he treats customers and causes sales lost!! Also, someone needs to tell him to stop smoking at work some customers find the smell offensive!!

Carmen was very patient and helpful.

It was a great experience

Andrea was really polite and very informative.

Lots to choice from. Great sales people that know their stuff. Over all great buy.

Carlos and his Crew was very professional fast and efficient appreciate their kindness and quickness. If you can give him a ten give him a 10.

Jeff is awesome

Large, quality selection to choose from at reasonable prices. I was impressed with the lack of pressure in my purchases.

(Translated by Google) Excellent attention Incredible things for the home, all very beautiful 10/10 (Original) Excelente atención Increíbles cosas para el hogar todo muy hermoso 10/10

I just had the most incredible experience working with Maria at Ashley’s Furniture, and I can't rave enough about her exceptional service! From the moment we walked in, Maria went above and beyond to help us find exactly what we were looking for. She was incredibly patient, knowledgeable, and attentive to our needs, guiding us through the options without any pressure. She took the time to understand what we wanted, asked all the right questions, and even pointed out features we hadn’t considered—really showing us the best of what Ashley’s had to offer. Her expertise and enthusiasm made the whole process so much more enjoyable, and I felt confident that we were making the right choice. What stood out the most was her genuine care and dedication. She wasn’t just focused on making a sale; she truly wanted to ensure we were happy with our purchase. We’re so thrilled with the pieces we selected, and I’m already thinking ahead to my next purchase—especially with a new mattress on the horizon! I’ll definitely be returning to Maria for all our future furniture needs. If you’re looking for someone who goes the extra mile to provide personalized, outstanding service, Maria at Ashley’s is the one to see!

Great customer service and great assistance with looking for all of the items I needed, Maria was amazing along with the other lady who helped me

My partner and I visited the store on 11/6 in the evening, and we were fortunate to have an amazing sales rep named Ken. He was patient, let us take our time, and provided outstanding customer service without being pushy. We truly appreciated his help throughout the process. However, I’m giving only 2 stars due to our experience with the manager on duty. When we were ready to purchase a 3-piece sofa set and a bed frame, the manager was called over to finalize the sale. His appearance was unprofessional—his pants were saggy, his polo shirt was untucked, and he didn’t make any effort to greet us or engage with us as a manager should. When we were discussing whether to add insurance, he spoke down to us in a condescending and rude manner. His demeanor was unprofessional and off-putting. His overall attitude left a negative impression. We spent over $3k at the store, and if it weren’t for Ken’s excellent service, we would have walked out because of how uncomfortable the interaction with the manager was.

Very nice experience

Excellent Experience Service and my salesperson was awesome! Thank u

This is the second time I have been here at this location. The first visit was nice, but the second visit, they lost me as the customer. we had always chosen Ashley for our furniture store and now will not be going back again. I came here driving 1hr 15 min to buy a couch that I liked from the first visit .Ron, the manager, was very rude and was yelling at my mom because she had a small pocket dog at her lap . We agreed their no dog policy and had my mom hold the dog outside the entrance door and went to order the couch. Ron ended up yelling and was very aggressive towards her I can hear him shouting from inside and we came to ask his name he had an attitude and Ashley team please have management review your pet policy or have a guest a small area where they can stand and hold the dog while other family member are shopping .

I had a fantastic experience, I got exactly what I was looking for and Gustavo was great all around good experience. Thank you

(Translated by Google) Excellent attention and service (Original) Excelente atención y servicio

Carmen is awesome. The last 3 visits we went she made sure me and my family was taken care of.

Andrea the sales professional was great. She provided great customer service and helped us to find the right sofa. Thank you, Andrea.

Very good service

The ONLY reason I am giving this a 1 star rating is because of associate GUSTAVO BALLESTEROS. I have an account with Ashley Homestore and wanted to add a side table to it. I have the store credit card. He told me there was a minimum purchase required to use my store credit card. I logged onto synchrony (bank that handles the stores’ credit cards) and asked if they could explain this to me. This was new to me as a credit card user. They informed me the associate was incorrect and it would be reported. A store credit card is a store card, you use it to buy things from the store. I hope Gustavo gets the education necessary to be successful in his role. I hope Ashley homestore cares enough for its customers, to at the very minimum, educate their employees.

Had an excellent experience with the guy can’t remember his name. I’m glad that he pointed where the clearance sale and found what I was looking for. Highly recommended this place

Scammers. We bought a protection plan and they lost it. Then found it saying they'd replace the couch... They wanted to replace a piece I don't have. Four months later I still have a broken couch and no apologies.

I had an amazing experience with Lorenzo Ortiz, the furniture seller. He was incredibly kind and patient with my family and kids, taking the time to understand exactly what we were looking for. Lorenzo went above and beyond to help us find what we wanted, making the entire process smooth and enjoyable. Highly recommend!

Great experience at Ashley’s and amazing salesperson Carmen. She was friendly and super helpful!

Carmen was helpful and I got All that I came for.

Awful! They had a dresser in clearance that was for sale. I wanted it and the salesman said it was sold to someone else bc it wasn’t in the system for sale. But had no sold sign on it! Then he proceeds to tell me they have the exact same one in Romeoville, we go there to find out there wasn’t. . Thanks Lorenzo, at least you sounded like you knew what you were doing!

Andrea was great!

(Translated by Google) It was a very good experience and friendly treatment. I recommend it. (Original) Fue una muy buena experiencia y un trato amable la recomiendo

(Translated by Google) The man who helped me is called Valentino! Very gentle and kind… Thank you!!! (Original) El señor que me atendió se llama Valentino! Muy gentil y amable… Gracias!!!

I was extremly dissapointed with the "help" ive received from the people who work at this location. I ordered a sofa I thought was the right fit for my livingroom, but once ive determined that it wasn't I tried to exchange for a different one before the 72 hour deadline. Ive since ran into multiple issues with not only customer service but the actual owner of the store along with the manager. At first I had tried going to the store to sort things out in person, and as soon as I walked in to ask for help the assistant manager Vanessa told us that this issue could have been "handled over the phone" and questioned why we had even came to the store. Before we had left and told them our issues with the order we had left the same way we entered not knowing if this would ever get resolved, they told us they would call but took weeks to ever get a call back. Then when the time came to delivery the new sofa and loveseat it was the wrong one. We spent a total of 2 months with no living room for everything to finally get resolved with the right sofa and no love seat but atleast the main problem was resolved. Would not reccomend shopping at this store.

Nice friendly sales person professionally

My name is Mohammed osmani very bad service my delivery got delayed for 10 days when I was trying to call the store at Broadview location left voicemail also did not get any response they just want to sell their products after that if any questions or issues they don’t care very much disappointed will never to Ashley again

Wonderful place to do business. My sales agent was very knowledgeable. She helped me pick out some furniture that would accommodate my older age. They had a wonderful selection And great pricing

Excellent service and fun shopping! I found exactly what I was looking for. Our sales representative was awesome and had a great sense of how to direct us to find the perfect recliner.

Purchased office desk from the outlet in Broadview IL Good price, excellent service. Carmen Valdez was extremely helpful and made the whole experience easy!

Great service! Ken Z. was super nice :)

Add a great experience. Thank you for your experienced expertise

The Salesman gave me the space I needed as I browsed the store. He answered all my questions and made me feel comfortable.

Great experience. Jeff Norman was wonderful to work with. Highly recommend requesting his assistance.

The salesman Jeff was great polite and professional friendly

Excellent sales person who was very helpful with our purchase and very professional in her interactions with my family.

Sales Rep Gus assisted me with my purchase. He was professional, knowledgeable & very helpful. I am a loyal customer who will shop at the Broadview location and refer family & friends

I have always purchase my furniture from this location and my experience was so great and definitely recommend Ken! Ken really made sure I got a great deal on my furniture and answered all my questions and concerns!

Salesperson was not very efficient. Needed significant Manager assistance. Delivery was a must for Saturday 8/24 - this was discussed in length and that did not happen. Then I was told it would be delivered Mon 8/25 and it was not the case; now to arrive Tuesday 8/26. Delivery fee / cost was significant and should be reimbursed. When you call the only way to get someone on the phone is to select “Place / New order” option. Thank you

(Translated by Google) Excellent service has the best attention for Part of Miss Carmen's customer service is excellent, it meets the customer's needs and expectations, and the store manager is a very competent person who handles and addresses the situation perfectly and gives compliance to the customer. (Original) Excelente servicio tiene la mejor atención por Parte de la Srta Carmen su servicio al cliente es excelente cumple con las necesidades y expectativas del cliente, y el mánager de la tienda es una persona con muy competente maneja y aborda perfecto la situación y da conformidad a el cliente.

Very nice sale person Very knowledgeable about sofa products Nice job done

I've been attempting to get a refund for over a month for an item that I never picked up. I always get told something different by whomever answers my call, corporate only makes notes of the situation on my account and is not helpful and I even had the manager tell me my refund is set. To this date no refund. Edit to add: I called the number below and was promised my refund Monday. It is now a week later and still no return.

Me and husband are so thankful for the sales rep Lorenzo he went way beyond and helped pick out furniture for our new home. 😀

Complete trash along with every manager there. My furniture set came damaged two times and they refused to replace it after the second time and offered no compensation. The furniture is cheap trash.

They need to work on their sales and clean… we walk in and the gentleman told us about the clearance, GREAT! Not what we are looking for and he did not ask. Then as we are looking at things again he tells us, “Clearance is that way”. AWESOME! not what we’re looking for. We did end up checking it out and as we assumed the clearance section was not much to see BUT WE DID SEE there was a moldy Starbucks cup from JULY (it’s the middle of August) on one of the shelves and so much dust and litter it was gross. We looked around a bit (no one to be found or asking us if we need help) then left and went to another furniture store where we got great help and bought a very nice sectional that was not on clearance LOL.

Fantastic customer service! Andrea was a great help in helping me select my fabulous new sofa. Thank you!

My table and chairs were delivered today. It was awsome!!! They texted me this morning and told me I was number 11 on delivery. Then a map where I could follow the truck. They were right on time. They counted down there stops. I knew exactly where they were all day! They came in and set it all up. Looks fabulous!!! Thank you too Jonny again cause I changed design of 2 chairs last minute! You guys at Ashley’s are AWESOME!!! I am so happy!!!!!!

Very nice people very helpful no pressure

Maria was very helpful, and the entire experience was excellent.

This company as a whole have terrible customer service

Avoid this store! Our experience with Ashley has significantly declined. We purchased two sofas, which arrived a few days after ordering. Unfortunately, the sofas came with protruding nails that injured a relative. Our request for a replacement was denied, and we are left with a sofa that is either unusable or in need of a refurbishment that could ruin its appearance. This is very disappointing. Order was placed a few days it arrived, we reported this immediately then customer service staid, been more than 72 hrs post order!!! Come on….!! Another recent experience with Ashley, bought discounted items /accessories spending close to 3 grands in total. The items, many disintegrated others left stains on the countertop. The lady manger refused to return or exchange!! Not happy at all….

Jeff Norman was great! We were there looking for furnishings for our condo. He was patient, knowledgeable and spent about 4 hours at least with us, knew when to leave us while we made decisions. We purchased furniture for 4 rooms and can't wait for delivery. Thank you, Jeff!

My sales person Ken was excellent. I told him what I was looking for, and he found it. He also was able to give me a good deal. Thanks Ken

Luis was very knowledgeable, friendly, and helpful. It was a pleasure doing business with him.

The service at Ashley Store was excellent at Broadview. Thank you, Lorenzo for your caring, detailed, and service-oriented assistance!

Poor management . Never in this location again

Was able to take our time in searching without Interruption

Very good

The person who attended us me and my mom was very helpful we walk in just to see thank you

My experience was EXCELLENT ,Delgado is an AMAZING salesman,I came in and got exactly what i wanted and more in a timely manner,I love this store

Stay away from Ashley furniture its a nightmare not only they advertise fake sales they sell there furniture expensive which is understandable you want quality but they force you to get insurance and promise it will cover every defect and is not true buyer beware insurance covers nothing and they take forever to respond just to deny claims! Save money and go buy some where else where your money is valued

Outstanding Service thanks.

Sometomes the customer and worker miscommunication and word usage. Ashley Furniture is the best! RH

Store was beautifully set up. Salesman, Lorenzo, greeted us the moment we entered. Very friendly and walked with us through the store. When I decided on my purchase, he explained the set up very thoroughly and answered all my questions. I will go back for the remainder of my home remodeling purchases.

I was treated at the door by a friendly and welcoming sales employee. He gave me space to look around for myself without being too pushy. After a while of looking he offered his advice and I took it. The process was fast and he answered all our concerns . I had a great experience at Ashley’s!

Maria was classy and helpful I didn’t get the young lady name who answered the door when I did pickup she was professional and funny even helped me get a splinter out my thumb furniture was A1 dining room set gorgeous and my queen mattress set was so cozy thanks ashley

Hello, I am sorry that I forgot the sales associate name BUT he went above and beyond. We showed up to this location 15 minutes prior to closing time and he helped us right away without hesitation. He was very personable and made the purchase smooth as possible. Thank you and we will be back for more furniture in the future. Thank you!!!!! We picked out the altari sectional with chaise. Was super comfy and loved the color.

Ken and his manager combined to make my shopping experience a great one. I got what I wanted at a fair price. They were able to give me a 4 day delivery date which was fantastic. I highly recommend this store.

Paciente helpful and friendly, great service

Good customer service

Always some nonsense, either with the furniture or with the award winning employees!

Great quality furniture, clean, and good variety. Carmen was especially friendly, helpful, and patient during our long visit. She was able to answer all of our questions and finalize our purchase. We look forward to shopping here again!

We were just in to look but our sales person Andrea was so helpful and answered all of our questions and took the time to explain the difference in the recliners. Glad we took the ride.

Great service. Very helpful had issues at other locations and was able to solve problems and figure out a solution

Ashley furniture store had exactly what I wanted and it was at a good price. I'm very happy with what I brought.

Very good and professional.

Great job thanks for the help

Andrea and Store Manager are truly experienced in hospitality. I true appreciate there patience and overall experience from walk to end, was amazing. Patience is key . Best of luck !

Phenomenal staff, great customer service and superb teamwork. Thank you Andrea for this pleasant buying experience and for linking me back with Carmen, she has been great with me in past purchases since 2013!

Great service Luis was amazing and the entire purchase was fast and easy

Very helpful. Found exactly what I was looking for and left out with more!

Great customer experience and pleasant people. Not too pushy, friendly, helpful.

I have purchased almost all of my furniture from Ashley furniture store in Broadview since 2016. Today's purchase was just as easy and the salesman was just as friendly as all the other times I've gone in there. I am very pleased with the quality of the furniture, mattresses, rugs and lamps, etc that I have purchased over these past 8 years. The staff is no pressure but available when needed and very knowledgeable about what they sell. The store has a large selection so finding what you need is very easy.

My first visit was not so pleasant. After researching for weeks on the Ashley app I finally went tother Ashley in Chicago's South loop. Made the reservation only to get to the store and it's going out of business!WHAT? At 10mi round trip and the site made NO MENTION of that store was closing! However the Broadview store was spacious and had many selections, of which I purchased a beautiful sofa for my birthday. ANDREA was awesome. She made it worth my while after the disaster at the Chicago South Loop store.

Gus was very helpful making my furniture purchase hassle free

Great experience

Luis was great! Great service and so easy to fill out the application for financing.

Professional and courteous

Maria is great

Always a great experience at this Ashley store. They have a good selection of styles and the furniture lasts until you get rid of it.

Wonderful experinece with the sale person Lorenzo kind and understanding

Check out was quick! I appreciate that!

3rd party delivery company scratched the heck out of my hardwood floor. After spending EIGHT WEEKS fighting them on a claim they are refusing to pay for it. Ruined a 4K floor over a 2k couch. I will never shop Ashley again.

I've already bought my couch & coffee table from Ashley Furniture and I love them, so I decided to go in there to look for a bedroom set. I showed the salesman a picture of my headboard from the bed I already have and he had the perfect bedroom set that matched perfectly already picked out for me!!! I was totally sold. I can't wait for it to be delivered on the 25th! Way to go Ron Casteel in Broadview!!! Thank you!!!

fantastic!!

Vanessa was great, knowledgeable, kind and through.Thank you.

Great furniture and service

Lorenzo was an excellent person to deal with. He was professional, informative,and explained everything perfectly.

Vanessa was very patient and extremely knowledgeable about all the product on the showroom floor. Great Job!

The sales associate was very knowledgable, and kept us within our budget. ! Area was clean and the staff was friendly. Happy client ! Thanks

RON was awesome! Great sales team! Great selection, they work with your budget! And made the experience flawless! Definitely going back!

We enjoyed our visit today. The sales person Andrea Flynn was very helpful with our purchase.

Great experience! Ask for Carmen! Super sweet woman with great insight and patience. Would definitely recommend and return to this location. Thank you!

Very Professional Customer service we were given. Gabriell and Louis was great.

My shopping experience was comfortable. I didn't feel bum-rushed into anything. I told Ken what I was looking for and what I was comfortable in paying and he complied. He & Management fulfilled my shopping need.

This is the second time I bought in this store. Highly recommend, very friendly and professional employees

Attentive and courteous. Very helpful in assisting me to find what I was looking for.

Ron was very helpful and patient. We kept going back and forth between 2 couches. He helped us choose the best one that would fit our needs.

(Translated by Google) The guy who helped me gave me excellent customer service. Thank you. (Original) El Chico q me atendió me dio un excelente servicio al Cliente Gracias

(Translated by Google) Excellent Service and Tension (Original) Exelente Servicio y Tension

(Translated by Google) Very good attention, very professional seller. (Original) Muy buena atencion,el vendedor muy profesional.

Delivery and set up done in a professional manner

Ask for Carman Valdez! She was amazing, patient, no pushy sales pitch & knowledgeable 🤗

Gustavo helped me out today with the purchase of my furniture he was awesome, he explained everything in detail, was very attentive and definitely not a pushy salesperson. I highly recommend Gustavo.

Everything was super

Andrea was so helpful!!

I had an amazing experience at Ashley Furniture Store, JC Exceptional knowledge and customer service, in assisting me with deciding and purchasing a beautiful bedroom set for my granddaughter. Ask for JC if you ever visit Ashley Furniture Store in Broadview.

Ken did a great job helping me.

Nice

Great service ! I was assisted immediately after arriving and was able to find my daughter her new bed frame and mattress. Unfortunately the bed we wanted was out of stock. A bit disappointed in that but fortunately the sales person was able to find something similar and we loved it. Thank you Ashley’s furniture !

A friend and I wandered into Ashley's Sunday afternoon in search of a new mattress. Upon entering the store, Gus, a sales associate, offered to assist us. My friend brought her own sheet so that she could literally try all mattresses, safely. Gus brought us a pillow which allowed us to really feel at home. Long story short, I ordered the King, Stearns and Foster Estate firm, best mattress I've ever slept on in my life. Thanks Gus!!!👍🏽👍🏽

Andrea was fantastic, very helpful, wonderful woman ,I will be calling upon her to furnish the rest of our new home!

I had an excellent salesman named Kenneth Zapfel. Sold me an adapt 2.0 med queen mattress with ease base. Very patient and knowledgeable will come again but I always buy Ashley furniture.

They have absolutely wonderful customer service. They work together as a team to get everything done. Best experience I’ve ever had in a furniture store.

To expensive for the cheap quality

Gustavo had great customer service, helpful and kind. He was patient and informative. The store manager was also great!

Very helpful

Great customer service, love my furniture! Gabe and Lorenzo were great and went beyond my expectations, making sure I got everything I wanted!

Excellent salespeople and a great overall experience!

I went to the store in search of a living room and dining room set and received both for a great deal. The problem was our salesmen, he started off very helpful and informative and then became very pushy and rude. Once we chose our set he showed us a mattress which we didn’t need but were interested. They were willing to throw in something free and lower the price but it was still out of the price range I was comfortable with. Once we sat down and ran the numbers I decided I was no longer interested and that’s when he wouldn’t accept no for an answer. He pushed the mattress purchase over 10 times and once I put my foot down and said no he processed our transaction and informed us the full price of the mattress and if we returned no discounts or free items would be thrown in. My wife was very irritated by the service and how no wasn’t being accepted as an answer.

I ordered couches and kept getting the run around. My review was positive at first but I’m editing due to lack of communication on the update of my delivery and speaking to customer service rep made me aware that my couches were not going to even be delivered the day I was told at the store. Apparently one section of my couch is out of stock. If it wasn’t for calling customer service, I wouldn’t have been aware of this. With that said, I canceled my order here & shopping elsewhere with hopefully clearer communication and better in store customer service.

The associate Carmen was extremely unhelpful. She was so thirsty to flag us down to make the sale and then spent the entire time distracted with other things. I’m 8 months pregnant and spent an hour driving out to get help with an issue and it didn’t get resolved. I ended up having to walk out from frustration.

Worked with a great salesman Gabe, who helped me surprise my mother with her gift. Guided me through using the link to make payments (a bit confusing, but I did figure it out). Got the item delivered and set up as requested. Delivery was prompt, deliverymen was professional and polite. Assembled the table and removed the trash in a out 15 minutes. Thanks for your great work!

I bought a sectional about a month ago, my delivery was last Thursday 3/14 and they delivered the wrong sectional. I called the store the same day and spoke to Gabe and I’m supposed to get it delivered this Friday. I still haven't received any notifications stating the delivery was scheduled. I dont know what went wrong and why I got the wrong sectional but Im hoping it gets delivered Friday.

JC,was veryhelpful Able to get us a good deal. Would, go back there again. Not pushy, used a soft sell .

The items that were purchased were nice. However, one of your employees tried to charge us well over $1000 over the purchase price. My wife caught the error, and the manager there was very apologetic. I find it concerning that had it not have it been for my wife catching the error, we would have paid well over cost. The customers put faith in your staff that we will have a great experience at your establishment. This unfortunately did not happen for my wife and me.

Staff was incredibly helpful and the couch we bought is beautiful!

Greeted promptly by my sales associate, Earthlean. She was very knowledgeable and patient. My item was in stock and she made the process that much easier. Thank you much.

I received amazing service from my sales rep Gustavo! I highly recommend

We were greated as soon as we walked in. Ken directed us right to what we were looking for. Great customer service!

Great store. Had a wonderful experience and the manager Gabriel was amazing.

My experience with Ken and the store team was amazing Ken was very helpful and so was the managers. I will be back and will be recommending family and friends.

The customer service was excellent!

Earthlean and gabriel are a great Team they help me so much with my purchase… 100% recommended.

Ken Zap was very Professional, knowledgeable and Caring to assist in Helping in Selecting Furniture which would be appropriate to meet My Needs! First of all, he asked and questioned what my Needs were? He gave me the directions and where I would find my selection. Meanwhile, he made a list of furniture and location to my selection. He knew his furniture and was an Excellent Sales Person! Thank You very Much!!!

I bought some furniture end up having roaches and a dirty sock in between couches. Called customer service to complain. I haven’t received a call back. Store stated they could not do anything about it. Some pieces are missing from the furniture. Customer service center has horrible attitude. They cancelled my delivery 4 times. I put in a claim on my bed room set. Insurance they claim they have is a bunch of crap. I will never in life buy anything from Ashley ever again.!!! Just horrible… If I could give the company negative numbers as reviews I would.

Manager Gabriel did a great job with customer service. Juan Carlos did a great job showing us the Ashley Furniture and showroom. They both went above and beyond to make sure we had a great experience.

Very happy with the service we received.

I placed an order online, but it didn't go as well, so I called the store and they were able to help me. Thank you for great customer service!!!

Well the discounts comerciales announced are way different from the discounts given at the store.

Big, overstuffed furniture. Good prices. Made jn the US.

(Translated by Google) Very good attention from everyone, it is special from Gustavo Ballesteros and his partner Rosa, thank you very much (Original) Muy buena atención de parte de todos es especial de Gustavo ballesteros y su compañera rosa muchas gracias

Worked with Andrea who was very helpful throughout my shopping experience. Looking forward to the arrival of my new purchase.

I was doing some Therapy Shopping & looking for a dining room table. I did purchase Sum pillows 😌

Experienced, knowledgeable and professional. Luis answered all of my questions and helped me find just what I needed.

Ken the sales person was very efficient and well informed about the two chairs that I bought. It was a great experience. I rate them A +

Great service. Did not hurry my choice. Was very helpful and knew what she was talking about. I will go back soon. Nice people to do business with.

It was very professional, and the agent was helpful and understanding

Great selection and Ken was great too!!

Our sales associate was wonderful. She helped us with financing and figuring out how much our monthly payments would be. Andrea was not pushy nor on top of us to make a purchase. She gave us all of the information on each item including comparison of quality between items. Over all great experience!

It was a positive experience.

Variety of selection for sofa sectionals.. Had a great sales representative Andrea who was very helpful, knowledgeable and answered all my questions patiently.

Ken was very nice and helpful

Very good customer service

The staff was very helping. Thanks to Andrea I was able to get a beautiful living room and dining room set in no time!

Staff were very welcoming. Lorenzo Ortiz listened to my needs, shared some info and suggestions and let me roam and look at items without being a “shadow”, but available to answer questions. I didn’t make my living room set purchase, but did follow up and made a purchase after not finding anything I liked at other stores. Lorenzo made the purchase process very easy and efficient.

Found everything we were looking for and Andrea was a pleasure to work with as well!

The service obviously depends on who which associate approaches you. Some seemed like they didn’t want to be there. Mr. Ken was the was that gave me service and was super nice, helpful and accommodating. The store was also nice and clean and had great displays.

I have shopped Ashley Store for the last few years with my regular sales person Carmen. Service has alway pleasant and professional. The manager -Gabe is very knowledge and willing to help when selecting furniture and bedding..

Good service nice people to do business with like what they have

Shopped the Outlet. Andrea was great.

Francisco was a big help. I told him what I was looking for and right away he showed me two options which fit what I needed. In and out in 20 minutes. I dislike wasting time and I couldn't have asked for better help.

Sales rep Andrea Flynn is courteous and isn’t about just making a sale. Her assistance to my wife and I on a new bedroom purchase proves that.

Great service, best part, same as cash if you pay in six months!!

Great experience. Fransisco was great.

Great service. Efficient and friendly staff.

Sales associate was great, very efficient in helping me find what I needed.

Very good customer service.

Great service! Great products!

My purchase went smoothly. Quick process. Delivery was within two weeks of purchase. In time for the holidays. I received text messages keeping me updated and informed. Delivery/installers were on time, quick with assembly, and did a beautiful job! I am very pleased with my experience at Ashley!

Quality staff! Knew about furniture and pricing. Leasing options were amazing! And Jennifer is ABSOLUTELY THE BEST!!

The salesperson I worked with at Ashley furniture was so helpful with his input and led me to decide on the best mattress for my needs. I was also able to utilize the Black Friday special with my purchase which was especially great!

Great team willing to help you through any obstacles that might come up during financing and flexible with sale prices to fit your budget. I would also add to read the fine print when financing with third party. That’s what inevitably would make your purchase seem expensive.

Andrea was awesome. Friendly and extremely helpful!

Well I came on the weekend and was unaware that the delivery guys didn't work the dock or we were after the pickup hours but there was a nice young girl who was working behind the desk who helped us out and we loaded the desk are self with her help she was really great and went beyond the call of duty if I can give her ten stars I would and I will definitely come back again thanks she could of easily turn us away to come back to normal business hours.

Most of customer service experience was good, except the one that really mattered, which was the person who was attending to my family and I. He wasn't rude, but he was very impatient. He kept leaving us (for water breaks) whenever we were discussing something regarding the furniture, he almost messed up our order(which I understand we all make mistakes), and he didn't even say "thank you" at the end of our visit. He was so in a rush to leave, but why take on a new customer if it's almost your time to leave. I just hope that my order arrives correctly 🤞.

Great assistance there! They were so helpful and kind in finding my perfect couch! I will be getting it delivered in a week or so and can’t wait! The staff and manager were so patient and helpful, figuring out set up and measurements as well as color tones for my brand new home. Thanks again!!!

I found an Incredible pole lamp to my liking. Got it at a very good price. It's Great!

Great experiece from the store to the delivery

Not sure I will ever shop at Ashley again. The so called white glove delivery was a joke. They left Styrofoam bits all over my floor, found a big chunk on my front lawn and they left the packaging next to my garbage can when I swore I was told they take it with them. One of the pieces was delivered damaged and instead of replacing it they're "fixing" it. Not a happy camper

Rude staff, no one came over to even ask if we needed anything but we already know what that’s about.

Great experience. Ken was so very helpful with our purchase. We knew what we wanted from looking online, and Ken helped us finding a chair as well. Have to wait a month for delivery but that was ok with us. Close to home if there are issues.

Great customer service.

Bought a sofa from here about a month ago. Ordered sofa in Store with Aaron, a salesman. I immediately got the impression Aaron was disappointed that we were not looking at the most expensive furniture and left me and my partner alone. Which is honestly how I’d prefer to shop anyway. After we decided in the sofa we told Aaron. We took him to the sofa we wanted and asked if it comes in different colors. He told us yes and showed us the 3 colors. The sofa, loveseat and armchair were each a different color but all 3 were available in the 3 colors. We explained we wanted the sofa in the color of the armchair (beige/cream). This was fine Aaron processed the order we left. Delivery took 3 weeks which was fine. But the sofa that arrived was not the color we had ordered. We went to a different Ashley store just to make sure we were correct and saw indeed the color we had asked for and it was not what arrived. So we called the customer service and they said it’s no problem, they contacted the store and said we will hear in a few days and they will send out a replacement. Here is where Ashley goes downhill. Aaron calls me a 2 days later and says “I hear they are under the impression the sofa is the wrong color”. I honestly couldn’t believe he said that we were under the impression. I told him no, it is the wrong color. He said it’s the same color as the one in the store. I said yes, but we specifically asked for it in the color of the armchair. He begrudgingly said ok and that he would speak to his manager and call me back. The next, no reply so I call Aaron to see what’s happening. He says his manager is just finishing a meeting and he’ll talk to him right away and call me after. Ok I left it there. Next day, still no call, I call Aaron again and he says same thing. Manager just finished a meeting etc. I tell him he said that yesterday and he never called me. He says “ Oh I didn’t realize that I needed to call and give you an update every hour”. I was pretty shocked that someone would say that, especially when it’s his fault. I explained that I was appalled by what he said and his service. He said “I won’t say it again then so” I left it there. 2 days later I get a text message explaining the delivery date for the new sofa etc. no apology, no explanation for why it took 5 days to talk to his manager. Absolutely terrible customer service l. We won’t be shopping at Ashley again I can tell you that.

Bad customer service

Very patient with customers

They where very polite and helpful

Lorenzo was very helpful, knowledgeable and professional. I got exactly what I was looking for and price was reasonable.

Lorenzo was and excellent sales person. He was very knowledgeable about the furniture.

Do not buy from Ashley. Do not buy from this store. My husband and I recently moved to the area and needed to fill out apartment with furniture. We purchased over $6k in furniture in person from this location. We were so excited. Little did we know the nightmare that was waiting for us. When the couch came, it was filthy, ripped, and had holes in it. I called Ashley very upset and disappointed. They said they would send a repair out to fix it. I was even more upset. I did not want a “repaired” couch. I wanted the brand new couch I paid thousands for. They refused. The couch could not be repaired. They sent a new couch. The new couch that came was even more damaged than the first. Today, for the 3rd time our couch was set to be replaced/delivered along with the new bedroom set. The couch is now ok but of course the bedroom set we ordered is damaged. The mirror is broken. The dresser drawers don’t open. We told the delivery man we wanted to refuse delivery of the dresser. He told us no and that he had to leave it and we would receive a call about replacement. We said we would not sign for the bedroom set unless he marked down that the dresser was broken. He agreed. As soon as he leaves, I get a text that the bedroom set was successfully delivered with no damage. He must’ve deleted what we wrote down right after. He also marked down that he replaced our entire couch when he only one piece. This entire experience has been so shady and so heartbreaking to be honest. My husband and I have had to miss work on FOUR separate occasions over the course of the past few months for Ashley to fix their mistakes. We have received no compensation. Only half hearted apologies for the inconvenience. We now have to take off work AGAIN for the replacement of the dresser. I will NEVER purchase from Ashley again. I do not know how they survive as a business when all of their furniture is delivered broken. I can’t imagine how cheaply made it is yet they charge top dollar. Please don’t make our mistake.

Beware the upsell! We originally went in to buy a table and mattress but I really feel like we dodged a bullet after reading the reviews here. We ended up not buying the table, but I should mention that the price listed in store was $100 more than what was listed on the Ashley website. First red flag. We were in the process of closing our purchase on the mattress, which the salesperson and in-store advertising said had a 90 day guarantee. The salesperson then brought in a mattress cover and stated that the 90 day guarantee only applied if we paid $149 for this cover, which was very thin and obviously not worth $49, much less $149. There was no mention of this requirement when we were trying out the mattress. I pulled up the manufacturer website and lo and behold, they have the exact same 90 day guarantee without having to purchase a third rate junky mattress cover. On top of that, the manufacturer offers $300 in free accessories, which Ashley does not offer at all. So in short Ashley was trying to charge $450 more than what we would pay buying direct. When we tried to discuss this with the salesperson, she started playing the whole, "let me talk with my manager" game. Needless to say, we and our $3200 walked right out of the store. We have been around the block enough to recognize these scammy sales tactics for what they are. Don't waste your time or money with this store.

The salesman Lorenzo , is so knowledgeable of furniture . He made me feel very comfortable , and answered all of the questions. I will highly recommend him to family and friends.

The woman assist me was very professional and helpful

Our salesperson Ken was amazing. He took his time and made sure we were really happy with our sofa.

Poor service.... purchased item September 13 from Broadview IL location, made 3 attempts to the store to get an explanation as to why it was not delivered. The items are still in the store with my name on them as sold. Here it is, now October 14 no delivery, but it is showing on my credit report 😕

The staff was very friendly and helpful. I was able to find the perfect sofa’s for me.

Great customer service. Kudos to Andrea & Ken!!

My sales person was Tekita. She has excellent customer service skills 👏🏽 👌🏽 👍🏽 🙂

The customer is the worst, I walked through the door (first mistake )and not one person said hello or may I help You… but I still made a purchase and the was my second mistake my mistake was waiting in the car for someone to load my items, o would’ve taken a normal person 10-15 minutes BUT NOT THE ASHLEY EMPLOYEES……OH NO… o had to wait exactly 39 minutes…. NEVER AGAIN…. I’ll continue to shop at Bob’s furniture they had a selection and all the employees have a high school diploma..

Experience was satisfactory

Ken was a salesman that did not pressure me to buy anything which I appreciated He let me browse at my own leisure The piece that I bought eventually was a floor model so he recommended that I inspect it carefully before deciding Again no pressure The entire experience was pleasant and efficient

The sales lady Maria was very helpful with selecting a new mattress, she also was very knowledgeable of the product.

I recently had the pleasure of shopping at Ashley Furniture, and I have to say, it was absolutely amazing from start to finish. As soon as I walked in, Lorenzo warmly welcomed us, and he turned out to be an exceptional salesman. Lorenzo's professionalism was evident right away. He listened carefully to our furniture needs for our new home and used his extensive product knowledge and design expertise to guide us. With his help, we also got a temperpedic mattress that we absolutely love 🙂. Lorenzo was not only informative but also incredibly friendly, making the entire process enjoyable. And it didn't stop there – Gabriel, another member of the team, was equally helpful. With his assistance, we selected a stunning dining room set and a luxurious couch set. Gabriel's patience and product insights were greatly appreciated. Leaving Ashley Furniture, we were not only thrilled with our beautiful new furniture but also impressed by the reasonable prices we received. The quality-to-price ratio was excellent. To sum it up, my shopping experience at Ashley Furniture was truly outstanding, thanks to Lorenzo, Gabriel, and the entire staff. I wholeheartedly recommend Ashley Furniture to anyone in need of top-quality furniture and exceptional customer service. Our new home has been transformed, and we couldn't be happier with our purchases. Thanks a million, Ashley Furniture!

Maria went above and beyond would definitely recommend going to her for your furniture needs.

My sales lady was very professional and helpful.

I was very please with my purchase. I had a heart attack and the doctor told me I had to sleep in a recliner, so I ordered 2 without seeing or trying them out! Your customer service was very good, and really like the recliners!

Lorenzo is an awesome retail salesman… he is very knowledgeable explaining everything before my purchase! He knows the material, fabrics, warranties, everything form A to Z… in excited for my sectional sofa!

Ken was amazing! He is very nice, patient and knowledgeable. Ask for Ken!

Sandra was awesome!

Customer service was Superior. Associate well versed, professional and most helpful. Luv my Ashley.

Francisco helped me find what I needed by listening to what I wanted. I totally appreciated the attentiveness.

Ken was very helpful and pleasant to work with.

Awesome experience!! I'm a very cautious shopper and Andrea was so patient to my many questions. The atmosphere was amazing, the Store Decorators are gifted. Customer service was above and beyond.

I had just gotten a larger TV which prompted me to get a larger media cabinet. I was just beginning the search...Maria pointed out the perfect 1...I cannot wait to get it. It was a simple, pleasant experience!

My living room set was delivered. But it was incomplete a seat cushion was missing. I contact the store and they said I would get a credit due to the inconvenience. That evening I had a party but no seat cushion. I contacted customer service today and they said I was not getting no credit. It was my first n last time shopping there. Poor customer service.

While the rep was very nice and helpful there was some miscommunication

Horrible time horrible service very rude called broke to our faces and then overcharged us $500. Would give 0 stars.

Had a great time picking up furniture with Luis I will definitely recommend anyone if you need help. If you're coming to this place thank you very much

Very patient and detailed with sofa material and how to handle care also very polite

Was nice and placent our visit in Ashley. Very good treatment thanks to Carmen Valdez.

Great customer service. Gabriel and Audrey are wonderful people. Very patient with the customers and knowledgeable of the furniture, financing, deliveries, just anything to make sure I was satisfied.

Disappointed that the furniture I selected wouldn’t be white glove delivered and put together by Ashley, but rather than a third party….so I cancelled the order

Sales man was very nice and very knowable every thing was perfect 👍

Andy. She was and is a real sweetheart. So nice and polite and helpful. Yesterday was my first time shopping at Ashley furniture. Because of Andy--short for "Andria," if I'm right--it won't be my last👍🏾🙂🌹

Great assistance and friendly service!

Customer service was great

The beautiful daybed and mattress that I purchased; with the help of a friendly and knowledgeable professional there by the name of Carmen, is going to look lovely in my second bedroom. Thank you Ashley furniture and Carmen, will see you soon.

The business is very good. Salesman Lorenzo Ortiz it's very nice person.

Very good Maria

Great costumer service! Thank you!

Galla was wonderful! She was so helpful and professional. Very impressive.

Great customer service. Ms. Tekuita Greenlee was very knowledgeable and professional. She made the furniture buying experience easy.

(Translated by Google) Very well cared for thank you (Original) Muy bien atendidos grasias

I was greeted immediately upon walking into the store. When I said what I was looking for, I was directed to the areas in the store that had what I wanted. I was able to leisurely for what I wanted, but Andrea, the sales rep, was always available to answer questions and offer suggestions. It was a successful shopping trip from the time I entered the store until the sale was completed, including re-activating a previous account. Will continue to update my furniture at Ashley!

Louis was very helpful in the purchasing process. A pleasure to work with.

The representative Mathew was great sales person. He was very respectful and polite. He made the experience of buying there pleasant.

Good furnitures Price a bit expensive Customer service is horrible!!!!!! We waited for the to call us back with a price offer (when we visited the store they promised to call back tomorrow), we tried to call the multiple times, they didn’t answer Few days after, when we already bought what we needed in other place, they finally called us back

Matthew is a great store associate. He took his time with us and made sure we had everything we needed including discounts. I will definitely be back!

They will sign you up for credit cards without your knowledge. I’ll update with employee name once I find it. DONT get your furniture from here. And they sent me the wrong couch. Here’s my update: BUYER BEWARE! Shameless! The furniture I received was in horrid condition. And it came TWO MONTHS LATE. Two months without a couch or bed frame. And don't even get me started on their scamming. They have a store credit card. This card is a scam through Ashley Furniture. They swindle people by telling you that it's 0% interest IN HOUSE financing, so why wouldn't you sign up? They don't tell you it's a credit card which is then obviously financed through a bank. The problem with that besides being deceitful, is that I'm not going to keep buying furniture for the barely there perks, and I would never use this card over a rewards card for anything that's not Ashley Furniture. So I either risk the card closing due to inactivity and dropping my credit score. Or am forced to spend money on the card that could be better spent on a different one. They're very abysmal. The sales woman who fronted the scam was Carmen V.

Very good service

Horrible customer service!

I purchased a queen bed on Thursday. The sales rep, Lorenzo said the store did not provide delivery for items purchased in the outlet. He however gave me the number of a delivery driver. He assured me that the delivery driver was reliable and that he had referred many customers to him. I spoke to the driver and he agreed to deliver the items on Monday because Friday and Saturday were fully booked. Monday morning I messaged the driver to confirm the time for delivery. He said between 5 pm and 8 pm. He also explained that they would call 30 minutes before they arrived. 5:30 came no word from them. I called at 6 pm and he said he had to arrange with the other drivers for the delivery and that he would call back to confirm. 7 pm came and no word. I called again and he said they would now be delivering on Tuesday between 6 and 8. I cannot understand how it is the physical Ashley store does not provide delivery. In addition, the sales rep gave me the number of someone who was unreliable and reassured me of the opposite. I will just by my furniture online next time and from another store

Andrea from Ashley Homestore in Broadview is awesome. She is very knowledgeable and helped me to find the perfect bed and quick delivery.

Horrible customer service they sent my bed set with parts missing and been waiting for 3 weeks to arrive and no sign of my parts yet and I have to be calling and calling for them to tell me that the system is down!

Never again purchasing from here again, worse customer service ever! Purchased new recliners got them delivered and they are all poorly assembled! Been reaching to them and just keep getting unresolved answers and nothing has been solved in the past few months! Don’t shop here unless you want broken furniture

Found everything I wanted to purchase, nit a long wait for delivery, paid in full for my full purchase but they have a great pay by month plan. And there customer srvc is phenomenal 👏🏽 👌🏾 🙌🏾 😍.

The sales person was very pleasant and helpful. She didn't follow me around the store which made me feel very comfortable. I plan on returning to purchase living room furniture when I move this fall.

Very nice sales representative she was very nice and patient with me until I made up my mind what I really wanted

Besides being that the price is too high for delivery, it has been a chore to get the delivery scheduled. If you don't respond within a half hour they are closing your chat on a text message. That's confusing as it is. I go back to the store to explain this chat is on a test message and how short the window is too respond. All they can say is I'm sorry. I ask will this be the same way for when they call about my window for delivery? I told them somebody will be at my house. They said, on no, you are locked in. I told him, but it took too long just to find a delivery date. But they said I have to answer right away. So, I said to them, if I don't answer within half an hour, I lose my spot for delivery? Yes, they said, because they have to move on the next delivery. I can understand that but I was not up at 8:06am this morning not knowing I had to be awake to answer if a certain delivery date was OK. I told them, if you are doing other people like this you are gonna have trouble with them as well. Last time I'm getting anything from Ashley's Furniture.

(Translated by Google) Sro Lorenzo was very kind to explain us about all the furniture. Good person and very polite….. thanks sro Lorenzo (Original) El sro Lorenzo fue muy amable al explicarnos sobre todos los muebles. Buena persona y muy educado ….. gracias sro Lorenzo

Ken was a great pleasure to do business with and represents your company well

Carmen was very helpful in selecting just the right recliner for me. Pick up was a breeze.

Great staffing. Wonderful service. Best prices

Beautiful

Frustrating accounting issues not fixed

Did a wonderful job, furniture was delivered with care.

Sales person was courteous and very helpful.

Tequita was a wonderful easy to talk to salesperson. Thx

Very friendly comfortable. Explain very good answers all my questions

Gali Espejo was our sales agent and she was wonderful to work with. Very helpful and knowledgeable.

Very professional quick and fast service

Ken was very helpful and patient

Was double charged and after many calls never got a refund.

(Translated by Google) Terrible service, we bought a pillow, we wanted to return it unopened and they did not want to return the money or receive the product, as they tell you that satisfaction is guaranteed and it is a my... lie, when it was purchased they assured us that if I did not like it we could return it, totally not I recommend the place, apart from the fact that the prices are excessive, they do not give a return guarantee, in no store like this I bought gum they force you to keep a product that you are not satisfied with, do not buy your furniture in such an advantageous place and a lousy business that They never do it with me again, I wouldn't give it a star but I didn't have the option.😡🤬🥵🤯 (Original) Pésimo servicio compramos una almohada la quisimos regresar sin abrir y no me quisieron regresar el dinero ni recibir el producto según te dicen que satisfacción garantizada y es una mi… mentira, cuando se compró nos aseguraron que si no me gustaba la podíamos devolver, totalmente no recomiendo el lugar, aparte de que los precios son excesivos no dan garantía de devolución, en ninguna tienda así compré un chicle te obligan a quedarte con un producto que no estás satisfecho, no compren sus muebles en un lugar tan ventajoso y pésimo negocio el que jamás vuelven hacer conmigo, yo no le daría ni una estrella pero no tenía la opción.😡🤬🥵🤯

If anything goes wrong with your delivery good luck getting in touch with a human being. Terrible customer service. We will never shop there again.

Lorenzo is the best associate at Ashley in Broadview! He was so helpful and understanding of what we needed. He is very passionate about his job and ensuring his customers get what they need and want. He helped us through every step of the way and I wouldn’t recommend anyone better!!

I had such a pleasant experience shopping here. Aside from the great deal that I received, the customer service is excellent. Luis assisted me the entire time from start to finish. He was very thorough; provided every piece of information I needed to prepare for my pickup. During pickup, he and another lady even helped gather my things to load into my truck. That was a very nice surprise I was not expecting. Exceptional customer service! I’ll always be back to this location for my furniture needs.

Matthew was wonderful. So knowledgeable he went above and beyond to help us.

My experience was out standing!!!!!

HORRIBLE SERVICE AND FURNITURE. DON’T WASTE YOUR MONEY!!! My table was very loose and wobbly and not properly installed. I called to have it repaired in October. The technician came out in November and tightened the screws. He said the screws fell out. It seemed like he did a good job and the table was sturdy. In February, my table snapped and fell on its own. When I flipped the table over to see what happened the wood cracked. Luckily the table didn’t fall on my son. I called and asked for another technician and they said mid April. Mid April came around and no parts. They said mid May. Although I was adamant that I didn’t not feel safe with the table they said there was nothing they could do. I had to wait until a technician said the table was not repairable. I explained that this is a safety issue since this is the second time in less than a year the table broke. Everyone I called gave me the same answer I couldn’t do anything until parts arrived. I called corporate they told me to call the store. The store manager told me he would follow up with me and 2 weeks have gone by and I haven’t heard from him. Horrible service and cheap furniture. Don’t waste your time and money.

The sales person was extremely helpful, nice and friendly. He answered all the questions that I had regarding my purchase.

(Translated by Google) Excellent visit to the Ashley Homestore in Broadview IL. Mr. Lorenzo Ortiz attended us, very attentive to everything we needed, explained all the details and helped us with the purchases we made. I recommend it 100%. We left very happy and got what we were looking for. (Original) Excelente visita a la Tienda Ashley Homestore en Broadview IL. Nos atendió el Señor Lorenzo Ortiz, muy atento a todo lo que necesitamos, nos explicó todos los detalles y nos ayudó con las compras que hicimos. Lo recomiendo al 100%. Salimos muy contentos y obtuvimos lo que buscábamos.

My experience was nice. When I first walked in I was greeted by a sales woman with a welcome to Ashley furniture, but I already had called the day before and spoke with Gali. She k ew exactly what I wanted.

Maria was very helpful and patient. Thank you!

Carmen Rock!!! Give her an idea or color of what you're looking for, and you won't be disappointed. Also the store manager as well as the entire staff is amazing!!! I strongly suggest Carmen!!! She will definitely bring your vision to life‼️!

(Translated by Google) They treated us very well (Original) Nos trataron muy Bien

Friendly and very informative

Carmen is a great asset to your business. Very courteous, pleasant, showed her knowledgeable perspective, kind and friendliness. B. Silas

It was great to go and get assistance finding what you want. I also appreciated not being bothered too many times while I am shopping for furniture. It was a very pleasant experience.