Ashley HomeStore Broadview, IL
Here at the Ashley HomeStore in Broadview, Illinois, we serve the great community of Oak Park and the surrounding area, and we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our friendly and knowledgeable staff, great customer service, and amazing deals . We have been your go-to furniture and mattress store in Oak Park since 2007. Our dedicated and experienced sales team is committed to being your trusted home partner and they pride themselves on their selection and knowledge of mattresses, reclining furniture, and dining room packages. At the Ashley Furniture HomeStore in Broadview, IL, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
To make a sale the sales lady told me I could pick up on Sunday. Unless she didn't know what day it was. I made a purchase 5/25/19 and was told if I got a truck I could pick up tomorrow (today). Only to find out once I rented a truck spending damn near $200 for it, not being able to pick up my furniture because pick ups are Monday-Friday. Monday being Memorial Day Holiday. Why in the hell would I rent a truck, waste my time, energy & money only to be told I could not pick up purchased furniture? The furniture I bought was from the outlet and would be still on the floor for anyone to damage, not taken off the floor, so I'm trying to pick it up asap. So I canceled the purchase, this location, told me something that wasn't true. My friend was with me and she said she heard the same thing. The sales lady said you can get it tomorrow. This location won't be in business as long, as they play this game say whatever to make the sale, expecting you to get it on there terms & not honoring the terms that was told to you. Don't waste your time shop some where's else. Talk to the manager he's an idiot too, he said come get your money back, guess what, I did...I will never go here again
Refused to allow my elderly handicapped sister to exchange her lift chair as the recliner did not recline as it did in the store when she tried it out. Adell the Mgr told me this wasn’t Walmart and they don’t sell used furniture. Delia was also unhelpful and everyone was unprofessional. I lost my temper and they could care less . Nothing was offered to help us resolve this issue. Not once did the sales person Thomas inform us at the time of the sale transaction in the store that it was NOT returnable if there was a problem . Adell told me “she signed for it”, it’s hers, nothing they can do...This chair was $775.00. I told him I will come to the store to resolve this and he told me he will call the police . WOW!! They should be ashamed of themselves taking advantage of disabled and elderly people like that. Would advise NOT to ever shop there .
Carrmen was very helpful, great experience, I hope I get my furniture soon..thank you!!
I would like to share my experience at the Ashley Furniture store located in Broadview Illinois on Cermak Road. With so many options of good quality furniture and a very resourceful and helpful sales team to assist you in your purchase. I was helped buy a manager by the name of Cesar and I thought he was truly accommodating, he and his entire sales staff provided excellent customer service, identify my needs immediately and I was assisted throughout the whole process. I was assisted and given ideas to help me with my purchase all the way through the delivery of my furniture which was assembled in my home to my satisfaction. Again, I want to thank Cesar and his staff and their efforts and making my purchase the best experience I've ever had. Thank you guys! Truly yours, The Lozano Family.
Everything is beautiful in this store.👍🏼👍🏼👍🏼👍🏼
Rushed to make a sale. During the delivery the delivers asked me if I wanted them to take out my old couches and I said yes(initially I told them my husband would do it when he got home, but they offered so why not). Later that day I got a called from my sales man accusing me of telling the delivery men that he told me they would remove it and now he’s in trouble with the company. (not my problem) To make matters worse when he left me the voicemail he said it a “life and death situation” I was very annoyed when I found out this was the life and death situation. Whenever you call the store the women that answer sound so annoyed and their tone is just rude overall. Your in customer service ladies why don’t you learn some? Last time I go to this location.
Recently i purchased 3 sets of matresses, when i received them instructions said they needed up to 48hrs to be good after been in a box.. as of today 2 weeks later i completely sink in and have no firmness at all and to top it off they ate not even 12”. I called the store they said they cant do anything about it to call customer service, I called customer service and they have been giving me the run around to send out a technician to look at the mattresses.. The sales person at this location are very nice and professional when it comes to sell but when there is a problem then they give an attitude and cant help you.. very upset with my purchase!!!
Maricela Aguirre was awesome! She was very thorough and honest which made me feel comfortable in purchasing my sectional sofa bed! Thank you for your excellent customer service!
Great selections, amazing service with sales rep.
I've come here to buy my home furniture multiple times now. Each time I come I ask for Maricela. She always does a great job of being polite and helping. I am always happy with my purchase when I come. Satisfaction is something Maricela excels at. They have a wide variety of furniture options for beds, living room sets and some garden sets. Lots of really good options.
Excellent service throughout the multiple hours that we were here picking out all new furniture for a new home. Maricela in particular was an excellent customer service agent and representative for Ashley. We ended up getting excellent prices on a range of bedroom and living room furniture that suits our family in terms of both the adults and the parents in the home. I'm quite happy with the selection and the prices, not to mention the overall decor and ambiance of the store itself.
Great staff. Went above and beyond to help me pick the right couch for my new room. I would buy from this store again!
I walked in the store to “look” and I am now laying in my new bed! Our sales guy Santiago was pleasant and helpful and I will be going back in the future.
Clean and well organized. An "urban loft" feel to most of furnishings. if you're not interested in gray tones, I might take a slight sabbatical and come back later.
justin help customers and is honest treats customers really good.👌
I would recommend asking for Justin at the Broadview Illinois location to assist with all furniture needs. He is very attentive, knowledgeable and down to earth. I also recommend browsing through their sofa and recliner sections of the store, many unique styles.
Great place, friendly staff, my wife and I went shopping for new furniture and we got all we wish for , quality products for a great price and great customer service. Thank you guys especially to Cesar Rosa , I hope I got his name right , he made sure we leave happy.
Great selection and prices! Very helpful staff. I was able to get what I need it and delivery was fast! Cesar Rosa the manger was also very professional .
Excellent service and happy with my purchase thanks to Justine Nosek