Ashley Store + Outlet | Broadview, IL 60155

Sometomes the customer and worker miscommunication and word usage. Ashley Furniture is the best! RH

I placed an order over the phone with Gus as my salesperson, and he was great! He made it so easy for me to simply tell him the pieces I want, and have them delivered to my home on a specific day with assembly included. I highly recommend this store for their customer service.

Store was beautifully set up. Salesman, Lorenzo, greeted us the moment we entered. Very friendly and walked with us through the store. When I decided on my purchase, he explained the set up very thoroughly and answered all my questions. I will go back for the remainder of my home remodeling purchases.

I was treated at the door by a friendly and welcoming sales employee. He gave me space to look around for myself without being too pushy. After a while of looking he offered his advice and I took it. The process was fast and he answered all our concerns . I had a great experience at Ashley’s!

Maria was classy and helpful I didn’t get the young lady name who answered the door when I did pickup she was professional and funny even helped me get a splinter out my thumb furniture was A1 dining room set gorgeous and my queen mattress set was so cozy thanks ashley

Hello, I am sorry that I forgot the sales associate name BUT he went above and beyond. We showed up to this location 15 minutes prior to closing time and he helped us right away without hesitation. He was very personable and made the purchase smooth as possible. Thank you and we will be back for more furniture in the future. Thank you!!!!! We picked out the altari sectional with chaise. Was super comfy and loved the color.

Ken and his manager combined to make my shopping experience a great one. I got what I wanted at a fair price. They were able to give me a 4 day delivery date which was fantastic. I highly recommend this store.

Paciente helpful and friendly, great service

Good customer service

Always some nonsense, either with the furniture or with the award winning employees!

Great quality furniture, clean, and good variety. Carmen was especially friendly, helpful, and patient during our long visit. She was able to answer all of our questions and finalize our purchase. We look forward to shopping here again!

We were just in to look but our sales person Andrea was so helpful and answered all of our questions and took the time to explain the difference in the recliners. Glad we took the ride.

Great service. Very helpful had issues at other locations and was able to solve problems and figure out a solution

Ashley furniture store had exactly what I wanted and it was at a good price. I'm very happy with what I brought.

Very good and professional.

Great job thanks for the help

Andrea and Store Manager are truly experienced in hospitality. I true appreciate there patience and overall experience from walk to end, was amazing. Patience is key . Best of luck !

Phenomenal staff, great customer service and superb teamwork. Thank you Andrea for this pleasant buying experience and for linking me back with Carmen, she has been great with me in past purchases since 2013!

Great service Luis was amazing and the entire purchase was fast and easy

Very helpful. Found exactly what I was looking for and left out with more!

Great customer experience and pleasant people. Not too pushy, friendly, helpful.

I have purchased almost all of my furniture from Ashley furniture store in Broadview since 2016. Today's purchase was just as easy and the salesman was just as friendly as all the other times I've gone in there. I am very pleased with the quality of the furniture, mattresses, rugs and lamps, etc that I have purchased over these past 8 years. The staff is no pressure but available when needed and very knowledgeable about what they sell. The store has a large selection so finding what you need is very easy.

My first visit was not so pleasant. After researching for weeks on the Ashley app I finally went tother Ashley in Chicago's South loop. Made the reservation only to get to the store and it's going out of business!WHAT? At 10mi round trip and the site made NO MENTION of that store was closing! However the Broadview store was spacious and had many selections, of which I purchased a beautiful sofa for my birthday. ANDREA was awesome. She made it worth my while after the disaster at the Chicago South Loop store.

Gus was very helpful making my furniture purchase hassle free

Great experience

Luis was great! Great service and so easy to fill out the application for financing.

Professional and courteous

Maria is great

Always a great experience at this Ashley store. They have a good selection of styles and the furniture lasts until you get rid of it.

Wonderful experinece with the sale person Lorenzo kind and understanding

Check out was quick! I appreciate that!

3rd party delivery company scratched the heck out of my hardwood floor. After spending EIGHT WEEKS fighting them on a claim they are refusing to pay for it. Ruined a 4K floor over a 2k couch. I will never shop Ashley again.

I've already bought my couch & coffee table from Ashley Furniture and I love them, so I decided to go in there to look for a bedroom set. I showed the salesman a picture of my headboard from the bed I already have and he had the perfect bedroom set that matched perfectly already picked out for me!!! I was totally sold. I can't wait for it to be delivered on the 25th! Way to go Ron Casteel in Broadview!!! Thank you!!!

fantastic!!

Vanessa was great, knowledgeable, kind and through.Thank you.

Great furniture and service

Lorenzo was an excellent person to deal with. He was professional, informative,and explained everything perfectly.

Vanessa was very patient and extremely knowledgeable about all the product on the showroom floor. Great Job!

The sales associate was very knowledgable, and kept us within our budget. ! Area was clean and the staff was friendly. Happy client ! Thanks

RON was awesome! Great sales team! Great selection, they work with your budget! And made the experience flawless! Definitely going back!

We enjoyed our visit today. The sales person Andrea Flynn was very helpful with our purchase.

Great experience! Ask for Carmen! Super sweet woman with great insight and patience. Would definitely recommend and return to this location. Thank you!

Very Professional Customer service we were given. Gabriell and Louis was great.

My shopping experience was comfortable. I didn't feel bum-rushed into anything. I told Ken what I was looking for and what I was comfortable in paying and he complied. He & Management fulfilled my shopping need.

This is the second time I bought in this store. Highly recommend, very friendly and professional employees

Attentive and courteous

Ron was very helpful and patient. We kept going back and forth between 2 couches. He helped us choose the best one that would fit our needs.

(Translated by Google) The guy who helped me gave me excellent customer service. Thank you. (Original) El Chico q me atendió me dio un excelente servicio al Cliente Gracias

(Translated by Google) Excellent Service and Tension (Original) Exelente Servicio y Tension

(Translated by Google) Very good attention, very professional seller. (Original) Muy buena atencion,el vendedor muy profesional.

Delivery and set up done in a professional manner

Ask for Carman Valdez! She was amazing, patient, no pushy sales pitch & knowledgeable 🤗

Gustavo helped me out today with the purchase of my furniture he was awesome, he explained everything in detail, was very attentive and definitely not a pushy salesperson. I highly recommend Gustavo.

Everything was super

Andrea was so helpful!!

I had an amazing experience at Ashley Furniture Store, JC Exceptional knowledge and customer service, in assisting me with deciding and purchasing a beautiful bedroom set for my granddaughter. Ask for JC if you ever visit Ashley Furniture Store in Broadview.

Ken did a great job helping me.

Nice

Great service ! I was assisted immediately after arriving and was able to find my daughter her new bed frame and mattress. Unfortunately the bed we wanted was out of stock. A bit disappointed in that but fortunately the sales person was able to find something similar and we loved it. Thank you Ashley’s furniture !

A friend and I wandered into Ashley's Sunday afternoon in search of a new mattress. Upon entering the store, Gus, a sales associate, offered to assist us. My friend brought her own sheet so that she could literally try all mattresses, safely. Gus brought us a pillow which allowed us to really feel at home. Long story short, I ordered the King, Stearns and Foster Estate firm, best mattress I've ever slept on in my life. Thanks Gus!!!👍🏽👍🏽

Andrea was fantastic, very helpful, wonderful woman ,I will be calling upon her to furnish the rest of our new home!

I had an excellent salesman named Kenneth Zapfel. Sold me an adapt 2.0 med queen mattress with ease base. Very patient and knowledgeable will come again but I always buy Ashley furniture.

They have absolutely wonderful customer service. They work together as a team to get everything done. Best experience I’ve ever had in a furniture store.

To expensive for the cheap quality

Gustavo had great customer service, helpful and kind. He was patient and informative. The store manager was also great!

Very helpful

Great customer service, love my furniture! Gabe and Lorenzo were great and went beyond my expectations, making sure I got everything I wanted!

Excellent salespeople and a great overall experience!

I went to the store in search of a living room and dining room set and received both for a great deal. The problem was our salesmen, he started off very helpful and informative and then became very pushy and rude. Once we chose our set he showed us a mattress which we didn’t need but were interested. They were willing to throw in something free and lower the price but it was still out of the price range I was comfortable with. Once we sat down and ran the numbers I decided I was no longer interested and that’s when he wouldn’t accept no for an answer. He pushed the mattress purchase over 10 times and once I put my foot down and said no he processed our transaction and informed us the full price of the mattress and if we returned no discounts or free items would be thrown in. My wife was very irritated by the service and how no wasn’t being accepted as an answer.

I ordered couches and kept getting the run around. My review was positive at first but I’m editing due to lack of communication on the update of my delivery and speaking to customer service rep made me aware that my couches were not going to even be delivered the day I was told at the store. Apparently one section of my couch is out of stock. If it wasn’t for calling customer service, I wouldn’t have been aware of this. With that said, I canceled my order here & shopping elsewhere with hopefully clearer communication and better in store customer service.

The associate Carmen was extremely unhelpful. She was so thirsty to flag us down to make the sale and then spent the entire time distracted with other things. I’m 8 months pregnant and spent an hour driving out to get help with an issue and it didn’t get resolved. I ended up having to walk out from frustration.

Worked with a great salesman Gabe, who helped me surprise my mother with her gift. Guided me through using the link to make payments (a bit confusing, but I did figure it out). Got the item delivered and set up as requested. Delivery was prompt, deliverymen was professional and polite. Assembled the table and removed the trash in a out 15 minutes. Thanks for your great work!

I bought a sectional about a month ago, my delivery was last Thursday 3/14 and they delivered the wrong sectional. I called the store the same day and spoke to Gabe and I’m supposed to get it delivered this Friday. I still haven't received any notifications stating the delivery was scheduled. I dont know what went wrong and why I got the wrong sectional but Im hoping it gets delivered Friday.

JC,was veryhelpful Able to get us a good deal. Would, go back there again. Not pushy, used a soft sell .

The items that were purchased were nice. However, one of your employees tried to charge us well over $1000 over the purchase price. My wife caught the error, and the manager there was very apologetic. I find it concerning that had it not have it been for my wife catching the error, we would have paid well over cost. The customers put faith in your staff that we will have a great experience at your establishment. This unfortunately did not happen for my wife and me.

Staff was incredibly helpful and the couch we bought is beautiful!

Greeted promptly by my sales associate, Earthlean. She was very knowledgeable and patient. My item was in stock and she made the process that much easier. Thank you much.

I received amazing service from my sales rep Gustavo! I highly recommend

We were greated as soon as we walked in. Ken directed us right to what we were looking for. Great customer service!

Great store. Had a wonderful experience and the manager Gabriel was amazing.

My experience with Ken and the store team was amazing Ken was very helpful and so was the managers. I will be back and will be recommending family and friends.

The customer service was excellent!

Earthlean and gabriel are a great Team they help me so much with my purchase… 100% recommended.

Ken Zap was very Professional, knowledgeable and Caring to assist in Helping in Selecting Furniture which would be appropriate to meet My Needs! First of all, he asked and questioned what my Needs were? He gave me the directions and where I would find my selection. Meanwhile, he made a list of furniture and location to my selection. He knew his furniture and was an Excellent Sales Person! Thank You very Much!!!

I bought some furniture end up having roaches and a dirty sock in between couches. Called customer service to complain. I haven’t received a call back. Store stated they could not do anything about it. Some pieces are missing from the furniture. Customer service center has horrible attitude. They cancelled my delivery 4 times. I put in a claim on my bed room set. Insurance they claim they have is a bunch of crap. I will never in life buy anything from Ashley ever again.!!! Just horrible… If I could give the company negative numbers as reviews I would.

Manager Gabriel did a great job with customer service. Juan Carlos did a great job showing us the Ashley Furniture and showroom. They both went above and beyond to make sure we had a great experience.

Very happy with the service we received.

I placed an order online, but it didn't go as well, so I called the store and they were able to help me. Thank you for great customer service!!!

Well the discounts comerciales announced are way different from the discounts given at the store.

Big, overstuffed furniture. Good prices. Made jn the US.

(Translated by Google) Very good attention from everyone, it is special from Gustavo Ballesteros and his partner Rosa, thank you very much (Original) Muy buena atención de parte de todos es especial de Gustavo ballesteros y su compañera rosa muchas gracias

Worked with Andrea who was very helpful throughout my shopping experience. Looking forward to the arrival of my new purchase.

I was doing some Therapy Shopping & looking for a dining room table. I did purchase Sum pillows 😌

Experienced, knowledgeable and professional. Luis answered all of my questions and helped me find just what I needed.

Ken the sales person was very efficient and well informed about the two chairs that I bought. It was a great experience. I rate them A +

Great service. Did not hurry my choice. Was very helpful and knew what she was talking about. I will go back soon. Nice people to do business with.

It was very professional, and the agent was helpful and understanding

Great selection and Ken was great too!!

Our sales associate was wonderful. She helped us with financing and figuring out how much our monthly payments would be. Andrea was not pushy nor on top of us to make a purchase. She gave us all of the information on each item including comparison of quality between items. Over all great experience!

It was a positive experience.

Variety of selection for sofa sectionals.. Had a great sales representative Andrea who was very helpful, knowledgeable and answered all my questions patiently.

Ken was very nice and helpful

Very good customer service

The staff was very helping. Thanks to Andrea I was able to get a beautiful living room and dining room set in no time!

Do not work here. I was a former employee and they did not pay me for my hourly rate and commission for weeks over Christmas!!! I was unable to even buy my kids presents or pay my bills and they still have not called me back after 9 messages. I also have clientele still calling me because of customer service issues. Do not buy or work here. Run!!!!

Staff were very welcoming. Lorenzo Ortiz listened to my needs, shared some info and suggestions and let me roam and look at items without being a “shadow”, but available to answer questions. I didn’t make my living room set purchase, but did follow up and made a purchase after not finding anything I liked at other stores. Lorenzo made the purchase process very easy and efficient.

Found everything we were looking for and Andrea was a pleasure to work with as well!

The service obviously depends on who which associate approaches you. Some seemed like they didn’t want to be there. Mr. Ken was the was that gave me service and was super nice, helpful and accommodating. The store was also nice and clean and had great displays.

I have shopped Ashley Store for the last few years with my regular sales person Carmen. Service has alway pleasant and professional. The manager -Gabe is very knowledge and willing to help when selecting furniture and bedding..

Good service nice people to do business with like what they have

Shopped the Outlet. Andrea was great.

Francisco was a big help. I told him what I was looking for and right away he showed me two options which fit what I needed. In and out in 20 minutes. I dislike wasting time and I couldn't have asked for better help.

Sales rep Andrea Flynn is courteous and isn’t about just making a sale. Her assistance to my wife and I on a new bedroom purchase proves that.

Great service, best part, same as cash if you pay in six months!!

Great experience. Fransisco was great.

Great service. Efficient and friendly staff.

Sales associate was great, very efficient in helping me find what I needed.

Very good customer service.

Great service! Great products!

My purchase went smoothly. Quick process. Delivery was within two weeks of purchase. In time for the holidays. I received text messages keeping me updated and informed. Delivery/installers were on time, quick with assembly, and did a beautiful job! I am very pleased with my experience at Ashley!

Quality staff! Knew about furniture and pricing. Leasing options were amazing! And Jennifer is ABSOLUTELY THE BEST!!

The salesperson I worked with at Ashley furniture was so helpful with his input and led me to decide on the best mattress for my needs. I was also able to utilize the Black Friday special with my purchase which was especially great!

Great team willing to help you through any obstacles that might come up during financing and flexible with sale prices to fit your budget. I would also add to read the fine print when financing with third party. That’s what inevitably would make your purchase seem expensive.

Andrea was awesome. Friendly and extremely helpful!

Well I came on the weekend and was unaware that the delivery guys didn't work the dock or we were after the pickup hours but there was a nice young girl who was working behind the desk who helped us out and we loaded the desk are self with her help she was really great and went beyond the call of duty if I can give her ten stars I would and I will definitely come back again thanks she could of easily turn us away to come back to normal business hours.

Most of customer service experience was good, except the one that really mattered, which was the person who was attending to my family and I. He wasn't rude, but he was very impatient. He kept leaving us (for water breaks) whenever we were discussing something regarding the furniture, he almost messed up our order(which I understand we all make mistakes), and he didn't even say "thank you" at the end of our visit. He was so in a rush to leave, but why take on a new customer if it's almost your time to leave. I just hope that my order arrives correctly 🤞.

Great assistance there! They were so helpful and kind in finding my perfect couch! I will be getting it delivered in a week or so and can’t wait! The staff and manager were so patient and helpful, figuring out set up and measurements as well as color tones for my brand new home. Thanks again!!!

Great experiece from the store to the delivery

Not sure I will ever shop at Ashley again. The so called white glove delivery was a joke. They left Styrofoam bits all over my floor, found a big chunk on my front lawn and they left the packaging next to my garbage can when I swore I was told they take it with them. One of the pieces was delivered damaged and instead of replacing it they're "fixing" it. Not a happy camper

Rude staff, no one came over to even ask if we needed anything but we already know what that’s about.

Great experience. Ken was so very helpful with our purchase. We knew what we wanted from looking online, and Ken helped us finding a chair as well. Have to wait a month for delivery but that was ok with us. Close to home if there are issues.

Great customer service.

Bought a sofa from here about a month ago. Ordered sofa in Store with Aaron, a salesman. I immediately got the impression Aaron was disappointed that we were not looking at the most expensive furniture and left me and my partner alone. Which is honestly how I’d prefer to shop anyway. After we decided in the sofa we told Aaron. We took him to the sofa we wanted and asked if it comes in different colors. He told us yes and showed us the 3 colors. The sofa, loveseat and armchair were each a different color but all 3 were available in the 3 colors. We explained we wanted the sofa in the color of the armchair (beige/cream). This was fine Aaron processed the order we left. Delivery took 3 weeks which was fine. But the sofa that arrived was not the color we had ordered. We went to a different Ashley store just to make sure we were correct and saw indeed the color we had asked for and it was not what arrived. So we called the customer service and they said it’s no problem, they contacted the store and said we will hear in a few days and they will send out a replacement. Here is where Ashley goes downhill. Aaron calls me a 2 days later and says “I hear they are under the impression the sofa is the wrong color”. I honestly couldn’t believe he said that we were under the impression. I told him no, it is the wrong color. He said it’s the same color as the one in the store. I said yes, but we specifically asked for it in the color of the armchair. He begrudgingly said ok and that he would speak to his manager and call me back. The next, no reply so I call Aaron to see what’s happening. He says his manager is just finishing a meeting and he’ll talk to him right away and call me after. Ok I left it there. Next day, still no call, I call Aaron again and he says same thing. Manager just finished a meeting etc. I tell him he said that yesterday and he never called me. He says “ Oh I didn’t realize that I needed to call and give you an update every hour”. I was pretty shocked that someone would say that, especially when it’s his fault. I explained that I was appalled by what he said and his service. He said “I won’t say it again then so” I left it there. 2 days later I get a text message explaining the delivery date for the new sofa etc. no apology, no explanation for why it took 5 days to talk to his manager. Absolutely terrible customer service l. We won’t be shopping at Ashley again I can tell you that.

Bad customer service

Very patient with customers

They where very polite and helpful

Lorenzo was very helpful, knowledgeable and professional. I got exactly what I was looking for and price was reasonable.

Lorenzo was and excellent sales person. He was very knowledgeable about the furniture.

Do not buy from Ashley. Do not buy from this store. My husband and I recently moved to the area and needed to fill out apartment with furniture. We purchased over $6k in furniture in person from this location. We were so excited. Little did we know the nightmare that was waiting for us. When the couch came, it was filthy, ripped, and had holes in it. I called Ashley very upset and disappointed. They said they would send a repair out to fix it. I was even more upset. I did not want a “repaired” couch. I wanted the brand new couch I paid thousands for. They refused. The couch could not be repaired. They sent a new couch. The new couch that came was even more damaged than the first. Today, for the 3rd time our couch was set to be replaced/delivered along with the new bedroom set. The couch is now ok but of course the bedroom set we ordered is damaged. The mirror is broken. The dresser drawers don’t open. We told the delivery man we wanted to refuse delivery of the dresser. He told us no and that he had to leave it and we would receive a call about replacement. We said we would not sign for the bedroom set unless he marked down that the dresser was broken. He agreed. As soon as he leaves, I get a text that the bedroom set was successfully delivered with no damage. He must’ve deleted what we wrote down right after. He also marked down that he replaced our entire couch when he only one piece. This entire experience has been so shady and so heartbreaking to be honest. My husband and I have had to miss work on FOUR separate occasions over the course of the past few months for Ashley to fix their mistakes. We have received no compensation. Only half hearted apologies for the inconvenience. We now have to take off work AGAIN for the replacement of the dresser. I will NEVER purchase from Ashley again. I do not know how they survive as a business when all of their furniture is delivered broken. I can’t imagine how cheaply made it is yet they charge top dollar. Please don’t make our mistake.

Beware the upsell! We originally went in to buy a table and mattress but I really feel like we dodged a bullet after reading the reviews here. We ended up not buying the table, but I should mention that the price listed in store was $100 more than what was listed on the Ashley website. First red flag. We were in the process of closing our purchase on the mattress, which the salesperson and in-store advertising said had a 90 day guarantee. The salesperson then brought in a mattress cover and stated that the 90 day guarantee only applied if we paid $149 for this cover, which was very thin and obviously not worth $49, much less $149. There was no mention of this requirement when we were trying out the mattress. I pulled up the manufacturer website and lo and behold, they have the exact same 90 day guarantee without having to purchase a third rate junky mattress cover. On top of that, the manufacturer offers $300 in free accessories, which Ashley does not offer at all. So in short Ashley was trying to charge $450 more than what we would pay buying direct. When we tried to discuss this with the salesperson, she started playing the whole, "let me talk with my manager" game. Needless to say, we and our $3200 walked right out of the store. We have been around the block enough to recognize these scammy sales tactics for what they are. Don't waste your time or money with this store.

The salesman Lorenzo , is so knowledgeable of furniture . He made me feel very comfortable , and answered all of the questions. I will highly recommend him to family and friends.

The woman assist me was very professional and helpful

Our salesperson Ken was amazing. He took his time and made sure we were really happy with our sofa.

Poor service.... purchased item September 13 from Broadview IL location, made 3 attempts to the store to get an explanation as to why it was not delivered. The items are still in the store with my name on them as sold. Here it is, now October 14 no delivery, but it is showing on my credit report 😕

The staff was very friendly and helpful. I was able to find the perfect sofa’s for me.

Great customer service. Kudos to Andrea & Ken!!

My sales person was Tekita. She has excellent customer service skills 👏🏽 👌🏽 👍🏽 🙂

The customer is the worst, I walked through the door (first mistake )and not one person said hello or may I help You… but I still made a purchase and the was my second mistake my mistake was waiting in the car for someone to load my items, o would’ve taken a normal person 10-15 minutes BUT NOT THE ASHLEY EMPLOYEES……OH NO… o had to wait exactly 39 minutes…. NEVER AGAIN…. I’ll continue to shop at Bob’s furniture they had a selection and all the employees have a high school diploma..

Experience was satisfactory

Ken was a salesman that did not pressure me to buy anything which I appreciated He let me browse at my own leisure The piece that I bought eventually was a floor model so he recommended that I inspect it carefully before deciding Again no pressure The entire experience was pleasant and efficient

The sales lady Maria was very helpful with selecting a new mattress, she also was very knowledgeable of the product.

I recently had the pleasure of shopping at Ashley Furniture, and I have to say, it was absolutely amazing from start to finish. As soon as I walked in, Lorenzo warmly welcomed us, and he turned out to be an exceptional salesman. Lorenzo's professionalism was evident right away. He listened carefully to our furniture needs for our new home and used his extensive product knowledge and design expertise to guide us. With his help, we also got a temperpedic mattress that we absolutely love 🙂. Lorenzo was not only informative but also incredibly friendly, making the entire process enjoyable. And it didn't stop there – Gabriel, another member of the team, was equally helpful. With his assistance, we selected a stunning dining room set and a luxurious couch set. Gabriel's patience and product insights were greatly appreciated. Leaving Ashley Furniture, we were not only thrilled with our beautiful new furniture but also impressed by the reasonable prices we received. The quality-to-price ratio was excellent. To sum it up, my shopping experience at Ashley Furniture was truly outstanding, thanks to Lorenzo, Gabriel, and the entire staff. I wholeheartedly recommend Ashley Furniture to anyone in need of top-quality furniture and exceptional customer service. Our new home has been transformed, and we couldn't be happier with our purchases. Thanks a million, Ashley Furniture!

Maria went above and beyond would definitely recommend going to her for your furniture needs.

My sales lady was very professional and helpful.

I was very please with my purchase. I had a heart attack and the doctor told me I had to sleep in a recliner, so I ordered 2 without seeing or trying them out! Your customer service was very good, and really like the recliners!

Lorenzo is an awesome retail salesman… he is very knowledgeable explaining everything before my purchase! He knows the material, fabrics, warranties, everything form A to Z… in excited for my sectional sofa!

Ken was amazing! He is very nice, patient and knowledgeable. Ask for Ken!

Sandra was awesome!

Customer service was Superior. Associate well versed, professional and most helpful. Luv my Ashley.

Francisco helped me find what I needed by listening to what I wanted. I totally appreciated the attentiveness.

Ken was very helpful and pleasant to work with.

Awesome experience!! I'm a very cautious shopper and Andrea was so patient to my many questions. The atmosphere was amazing, the Store Decorators are gifted. Customer service was above and beyond.

I had just gotten a larger TV which prompted me to get a larger media cabinet. I was just beginning the search...Maria pointed out the perfect 1...I cannot wait to get it. It was a simple, pleasant experience!

My living room set was delivered. But it was incomplete a seat cushion was missing. I contact the store and they said I would get a credit due to the inconvenience. That evening I had a party but no seat cushion. I contacted customer service today and they said I was not getting no credit. It was my first n last time shopping there. Poor customer service.

While the rep was very nice and helpful there was some miscommunication

Horrible time horrible service very rude called broke to our faces and then overcharged us $500. Would give 0 stars.

Had a great time picking up furniture with Luis I will definitely recommend anyone if you need help. If you're coming to this place thank you very much

Very patient and detailed with sofa material and how to handle care also very polite

Was nice and placent our visit in Ashley. Very good treatment thanks to Carmen Valdez.

Great customer service. Gabriel and Audrey are wonderful people. Very patient with the customers and knowledgeable of the furniture, financing, deliveries, just anything to make sure I was satisfied.

Disappointed that the furniture I selected wouldn’t be white glove delivered and put together by Ashley, but rather than a third party….so I cancelled the order

Sales man was very nice and very knowable every thing was perfect 👍

Andy. She was and is a real sweetheart. So nice and polite and helpful. Yesterday was my first time shopping at Ashley furniture. Because of Andy--short for "Andria," if I'm right--it won't be my last👍🏾🙂🌹

Great assistance and friendly service!

Customer service was great

The beautiful daybed and mattress that I purchased; with the help of a friendly and knowledgeable professional there by the name of Carmen, is going to look lovely in my second bedroom. Thank you Ashley furniture and Carmen, will see you soon.

The business is very good. Salesman Lorenzo Ortiz it's very nice person.

Very good Maria

Great costumer service! Thank you!

The employees were very kind and helpful. The store was large and had a lot of options to see. Overall experience was lessened by the leaking roof which was dripping water onto me and I can only imagine onto the furniture. You could see the ceiling tiles were wet throughout the entire store.

Galla was wonderful! She was so helpful and professional. Very impressive.

Great customer service. Ms. Tekuita Greenlee was very knowledgeable and professional. She made the furniture buying experience easy.

(Translated by Google) Very well cared for thank you (Original) Muy bien atendidos grasias

I was greeted immediately upon walking into the store. When I said what I was looking for, I was directed to the areas in the store that had what I wanted. I was able to leisurely for what I wanted, but Andrea, the sales rep, was always available to answer questions and offer suggestions. It was a successful shopping trip from the time I entered the store until the sale was completed, including re-activating a previous account. Will continue to update my furniture at Ashley!

Louis was very helpful in the purchasing process. A pleasure to work with.

The representative Mathew was great sales person. He was very respectful and polite. He made the experience of buying there pleasant.

Good furnitures Price a bit expensive Customer service is horrible!!!!!! We waited for the to call us back with a price offer (when we visited the store they promised to call back tomorrow), we tried to call the multiple times, they didn’t answer Few days after, when we already bought what we needed in other place, they finally called us back

Matthew is a great store associate. He took his time with us and made sure we had everything we needed including discounts. I will definitely be back!

They will sign you up for credit cards without your knowledge. I’ll update with employee name once I find it. DONT get your furniture from here. And they sent me the wrong couch. Here’s my update: BUYER BEWARE! Shameless! The furniture I received was in horrid condition. And it came TWO MONTHS LATE. Two months without a couch or bed frame. And don't even get me started on their scamming. They have a store credit card. This card is a scam through Ashley Furniture. They swindle people by telling you that it's 0% interest IN HOUSE financing, so why wouldn't you sign up? They don't tell you it's a credit card which is then obviously financed through a bank. The problem with that besides being deceitful, is that I'm not going to keep buying furniture for the barely there perks, and I would never use this card over a rewards card for anything that's not Ashley Furniture. So I either risk the card closing due to inactivity and dropping my credit score. Or am forced to spend money on the card that could be better spent on a different one. They're very abysmal. The sales woman who fronted the scam was Carmen V.

Very good service

Horrible customer service!

I purchased a queen bed on Thursday. The sales rep, Lorenzo said the store did not provide delivery for items purchased in the outlet. He however gave me the number of a delivery driver. He assured me that the delivery driver was reliable and that he had referred many customers to him. I spoke to the driver and he agreed to deliver the items on Monday because Friday and Saturday were fully booked. Monday morning I messaged the driver to confirm the time for delivery. He said between 5 pm and 8 pm. He also explained that they would call 30 minutes before they arrived. 5:30 came no word from them. I called at 6 pm and he said he had to arrange with the other drivers for the delivery and that he would call back to confirm. 7 pm came and no word. I called again and he said they would now be delivering on Tuesday between 6 and 8. I cannot understand how it is the physical Ashley store does not provide delivery. In addition, the sales rep gave me the number of someone who was unreliable and reassured me of the opposite. I will just by my furniture online next time and from another store

Andrea from Ashley Homestore in Broadview is awesome. She is very knowledgeable and helped me to find the perfect bed and quick delivery.

Horrible customer service they sent my bed set with parts missing and been waiting for 3 weeks to arrive and no sign of my parts yet and I have to be calling and calling for them to tell me that the system is down!

Never again purchasing from here again, worse customer service ever! Purchased new recliners got them delivered and they are all poorly assembled! Been reaching to them and just keep getting unresolved answers and nothing has been solved in the past few months! Don’t shop here unless you want broken furniture

Found everything I wanted to purchase, nit a long wait for delivery, paid in full for my full purchase but they have a great pay by month plan. And there customer srvc is phenomenal 👏🏽 👌🏾 🙌🏾 😍.

The sales person was very pleasant and helpful. She didn't follow me around the store which made me feel very comfortable. I plan on returning to purchase living room furniture when I move this fall.

Very nice sales representative she was very nice and patient with me until I made up my mind what I really wanted

Besides being that the price is too high for delivery, it has been a chore to get the delivery scheduled. If you don't respond within a half hour they are closing your chat on a text message. That's confusing as it is. I go back to the store to explain this chat is on a test message and how short the window is too respond. All they can say is I'm sorry. I ask will this be the same way for when they call about my window for delivery? I told them somebody will be at my house. They said, on no, you are locked in. I told him, but it took too long just to find a delivery date. But they said I have to answer right away. So, I said to them, if I don't answer within half an hour, I lose my spot for delivery? Yes, they said, because they have to move on the next delivery. I can understand that but I was not up at 8:06am this morning not knowing I had to be awake to answer if a certain delivery date was OK. I told them, if you are doing other people like this you are gonna have trouble with them as well. Last time I'm getting anything from Ashley's Furniture.

(Translated by Google) Sro Lorenzo was very kind to explain us about all the furniture. Good person and very polite….. thanks sro Lorenzo (Original) El sro Lorenzo fue muy amable al explicarnos sobre todos los muebles. Buena persona y muy educado ….. gracias sro Lorenzo

Ken was a great pleasure to do business with and represents your company well

Carmen was very helpful in selecting just the right recliner for me. Pick up was a breeze.

Great staffing. Wonderful service. Best prices

Beautiful

Frustrating accounting issues not fixed

Did a wonderful job, furniture was delivered with care.

Sales person was courteous and very helpful.

Tequita was a wonderful easy to talk to salesperson. Thx

Very friendly comfortable. Explain very good answers all my questions

Gali Espejo was our sales agent and she was wonderful to work with. Very helpful and knowledgeable.

Very professional quick and fast service

Ken was very helpful and patient

Was double charged and after many calls never got a refund.

(Translated by Google) Terrible service, we bought a pillow, we wanted to return it unopened and they did not want to return the money or receive the product, as they tell you that satisfaction is guaranteed and it is a my... lie, when it was purchased they assured us that if I did not like it we could return it, totally not I recommend the place, apart from the fact that the prices are excessive, they do not give a return guarantee, in no store like this I bought gum they force you to keep a product that you are not satisfied with, do not buy your furniture in such an advantageous place and a lousy business that They never do it with me again, I wouldn't give it a star but I didn't have the option.😡🤬🥵🤯 (Original) Pésimo servicio compramos una almohada la quisimos regresar sin abrir y no me quisieron regresar el dinero ni recibir el producto según te dicen que satisfacción garantizada y es una mi… mentira, cuando se compró nos aseguraron que si no me gustaba la podíamos devolver, totalmente no recomiendo el lugar, aparte de que los precios son excesivos no dan garantía de devolución, en ninguna tienda así compré un chicle te obligan a quedarte con un producto que no estás satisfecho, no compren sus muebles en un lugar tan ventajoso y pésimo negocio el que jamás vuelven hacer conmigo, yo no le daría ni una estrella pero no tenía la opción.😡🤬🥵🤯

If anything goes wrong with your delivery good luck getting in touch with a human being. Terrible customer service. We will never shop there again.

Lorenzo is the best associate at Ashley in Broadview! He was so helpful and understanding of what we needed. He is very passionate about his job and ensuring his customers get what they need and want. He helped us through every step of the way and I wouldn’t recommend anyone better!!

I had such a pleasant experience shopping here. Aside from the great deal that I received, the customer service is excellent. Luis assisted me the entire time from start to finish. He was very thorough; provided every piece of information I needed to prepare for my pickup. During pickup, he and another lady even helped gather my things to load into my truck. That was a very nice surprise I was not expecting. Exceptional customer service! I’ll always be back to this location for my furniture needs.

Matthew was wonderful. So knowledgeable he went above and beyond to help us.

My experience was out standing!!!!!

HORRIBLE SERVICE AND FURNITURE. DON’T WASTE YOUR MONEY!!! My table was very loose and wobbly and not properly installed. I called to have it repaired in October. The technician came out in November and tightened the screws. He said the screws fell out. It seemed like he did a good job and the table was sturdy. In February, my table snapped and fell on its own. When I flipped the table over to see what happened the wood cracked. Luckily the table didn’t fall on my son. I called and asked for another technician and they said mid April. Mid April came around and no parts. They said mid May. Although I was adamant that I didn’t not feel safe with the table they said there was nothing they could do. I had to wait until a technician said the table was not repairable. I explained that this is a safety issue since this is the second time in less than a year the table broke. Everyone I called gave me the same answer I couldn’t do anything until parts arrived. I called corporate they told me to call the store. The store manager told me he would follow up with me and 2 weeks have gone by and I haven’t heard from him. Horrible service and cheap furniture. Don’t waste your time and money.

The sales person was extremely helpful, nice and friendly. He answered all the questions that I had regarding my purchase.

(Translated by Google) Excellent visit to the Ashley Homestore in Broadview IL. Mr. Lorenzo Ortiz attended us, very attentive to everything we needed, explained all the details and helped us with the purchases we made. I recommend it 100%. We left very happy and got what we were looking for. (Original) Excelente visita a la Tienda Ashley Homestore en Broadview IL. Nos atendió el Señor Lorenzo Ortiz, muy atento a todo lo que necesitamos, nos explicó todos los detalles y nos ayudó con las compras que hicimos. Lo recomiendo al 100%. Salimos muy contentos y obtuvimos lo que buscábamos.

My experience was nice. When I first walked in I was greeted by a sales woman with a welcome to Ashley furniture, but I already had called the day before and spoke with Gali. She k ew exactly what I wanted.

Maria was very helpful and patient. Thank you!

Carmen Rock!!! Give her an idea or color of what you're looking for, and you won't be disappointed. Also the store manager as well as the entire staff is amazing!!! I strongly suggest Carmen!!! She will definitely bring your vision to life‼️!

(Translated by Google) They treated us very well (Original) Nos trataron muy Bien

Friendly and very informative

Carmen is a great asset to your business. Very courteous, pleasant, showed her knowledgeable perspective, kind and friendliness. B. Silas

It was great to go and get assistance finding what you want. I also appreciated not being bothered too many times while I am shopping for furniture. It was a very pleasant experience.

Maria was not pushy. Gave us our space while walking the showroom. Pleasure to have had her to assist us with our purchase

My wife and I had a great experience at Ashley. We were in the market for a new mattress due to ongoing muscle soreness for both of us, of which we attributed to our current mattress. Luis was knowledgable, courteous and helpful in addressing our needs and guiding us to the perfect mattress for us. I recommend highly!

Very friendly considerate knowledgeable appreciative for the business. Wasn't pushy or not listening to what I wanted.

hello, very well, thanks for the very good and professional attention, they helped me to solve my credit and they helped me to better purchase options, the prices of Outlet are incredible

Yesterday 4/10 I was quoted $900 for a recliner in the outlet room by the sales clerk Juan who said he was working "all day tomorrow" and there would be no problem paying and picking up then. And when I came back today 4/11 to pay and pick up, the sales people would not honor his price even tho they called him. The salesman told me what I believe is a fib: That the store manager was there and said the gray recliner in the outlet room can be sold for $1000 but I can meet you halfway at $950. There is no way in heck that of all the hundreds of items in the outlet room he just so happened to say that about the one I was quoted on 🤔 it just sounds a bit fishy to me.

I visited twice and both sales people (Andrea and Luis) I worked with were great.

Maria was SO helpful and made me feel comfortable! Everyone was so nice from the manager to the staff! I would definitely be back because the customer service was unlike any other!! They were quick, efficient, and gave me a great deal!!

Helpful, polite service. I had a good experience with Ashley.

Love the selection and the people at the store.

Professional patient efficient salesman, who took the time to make buying a sofa ez

Everyone was friendly and felt like they were there to help and not just there to collect a paycheck. Smooth and easy transaction. The showroom was packed with almost every kind of style. I would recommend.

The kids and I went in. Everything went smooth and fast. An the saleman(Quan) was attentive and helpful.

Terry was awesome

Carmen was great!

Matt was a great sales rep and the manager is wonderful to I will definitely keep my business with them when looking for furniture and Matt will be my go to sales rep as he went above and beyond the call and made everything within the transaction go smoothly my first time shopping at ashley I'm very impressed and I will recommend them to others as well thanks to Matt we ended up purchasing the sofa, loveseat and ottoman thank you again ashley furniture for coming through

Andrea my sales representative at Ashley Furniture was awesome. Great experience, good quality furniture, very knowledgeable courteous and professional people. If you need Furniture ask for Andrea and Ashley.

Tekuita was very patient with helping me selecting pieces for my apartment. I did not feel like I was being pressured to purchase furniture that I did not want. She listened to the theme I shared and the inspiration pictures I showed her. I would recommend everyone I know to shop specifically at any of the Ashley Furniture stores she is at.

Beautiful showroom with very nice, not-pushy staff. Maria showed me around and was so sweet.

The sale person was fantastic on helping me with everything.

Lots of marked down furniture in the back, with an excellent staff, bought a nice table and 2 chairs, can’t wait to go back next day off

Lots of choice 👌

Carmen was a great sell person

Awesome experience, Luis was helpful up to the last detail, answered all my questions helped through the applications process even gave me his opinion on a few options. Happy to say I’ll be getting my sectional soon! Thank you Luis and thanks Ashley home furniture store!

Had a wonderful experience at Ashley’s in Broadview. Great selection, loved the outlet option, great customer service from Terry. Gave us our space to shop but still kept us informed of item stock and current sales.

Grear customer service

The experience was good, I was able to talk and see what I wanted, the color of what I wanted and the associate was very good and patient.

We were very pleased with our visit at Ashley today .I sign up for credit card today and brought furniture

Melissa was great!

I first met with Juan Salgado and he helped us he was a very knowledgeable individual and when I returned he was off and Vanessa Delgado finished up the sale with us and would get back with one both were very knowledgeable and very friendly and very helpful

First time experience was great! Also a lot of choices to choose from. The workers that were helping me were very helpful with every question I had to make me feel comfortable with my purchase!

Andrea was extremely helpful in finding me the perfect furniture for my living room at a great price. Can’t wait for it to be delivered!

Funiture was damaged for the 5th time attempting to deliver.

Sales person was very very helpful and outgoing. Took the time to get me what I wanted. Will definitely go back for other items

Very pleasant experience with Gil. We were able to find the perfect couches that would suit our needs.

Matthew was a great salesman. Truly wanted to be sure i left the store with a happy purchase and be excited for that purchase. Definitely understood about my finance and help me get my very first comfort king size bed

Excellent Experience!!!!

Please do not purchase furniture from this location or any Ashley Furniture location. You cannot receive a refund for your money ! The furniture is trash ! We purchased a dresser that we noticed was broken once delivered . We immediately called and requested a refund , they said we cannot get a refund. They are forcing us to get a brand new dresser FIXED! It’s two months later and this dresser is still broken and no service technician came out as of yet to fix this supposedly brand new dresser . Lastly the customer service center is located overseas . Prepare to be frustrated with the customer service as well . This is like the Walmart of furniture

We were scheduled for a bed delivery twice. The first time, one of the boxes was labeled with the incorrect parts inside the box so the delivery guys couldn’t install the bed. So it had to be rescheduled for a 2nd delivery. When they arrived for the 2nd time, the headboard and footboard were damaged from the warehouse. We rejected the delivery. Ashley Home never contacted us with a 3rd delivery date. We had to call them to find out if we have a 3rd delivery date? We finally requested a full refund and was told it could take up to 21 days. Since when does it take 3 weeks to receive a refund? When we paid over $2K for the bed, Ashley received our money immediately!!!! NOT 21 days later. I highly DO NOT recommend shopping at Ashley Home Furniture. Terrible customer service and damaged goods from the warehouse.

I found the perfect couch and side table. Ken helped me and was very nice, not pushy. I definitely will go back for any furniture needs.

Ashley’s storeroom was full of beautiful pieces of furniture. My salesperson Maria was very nice and patient as we trying to make a decision on what to buy. We can’t wait for the furniture to be delivered. Our next purchase will definitely be from Ashley.

Found the exact type of dining table I was looking for. The manager was great to work with and we came to a fair price and I walked away happy about my purchase.

Worst sofas i have ever bought, after 3 years, And hardly any use they broke, so cheaply made but so expensive, not good please save your money, you could buy better quality furniture for half the money somewhere else.

Andrea worked diligently with me to find just the right items I needed.

Another great experience with Ashley Furniture Vanessa at the Broadview location was knowledgeable, friendly, professional. With service like that Ashley Furniture will continue to be the only place we shop for furniture. A+

Placed my order back in November, I was told my furniture will be delivered by Dec 7th, for rescheduled for the 21st and then reschedule for today the 29th. Delivery driver showed up and was missing some stuff. Never again, it’s so frustrating.

It was a pleasant experience. The salesperson/people were very helpful explaining things that I had questions about. They put my mind at ease.

Worst furniture buying experience ever. Driver arrived with incorrect parts. Now we have no bed and have to figure out something for the next 7-10 days during the holidays. 😫 awful experience. Go to Amazon or somewhere more reliable.

Excellent experience purchasing a sofa/recliner and loveseat/recliner. Prices good, though I'd hoped for better. Terry was my salesman and was great. Limited selection of non-leather recliner sofas. Market seems to be moving toward "chaises".

Enzo was very helpful and friendly. We were directed to what we were looking for in a no pressure setting. Very appreciative.

Order placed and days later received a call order is ready for pickup. However, rep that calls fails to say only part of order is ready. Had to cancel order.

Waited 6 weeks since my order and my furniture has never arrived at the store. I called multiple times, usually getting an automated message saying “4-6 weeks to schedule delivery”, and once getting a person who promised both sofa and love seat would arrive from their distribution center by 12/6. Well it’s 12/11 and the automated system still says 4-6 weeks for my order. I’m just asking for a refund and shopping used on Facebook.

Bought a recliner from a nice man named Ken. He was very thorough and got us in and out in no time. Also went and got me their wheelchair from the front of the store as I have severe rheumatoid arthritis and Ken noticed I was having trouble getting around the store.

They have me a great deal when I bought more than one of what I came for. Great experience, left happy.

The salesperson was knowledgeable and very helpful with all my questions and concerns.

Worst experience buying from this store . Don't buy anything from here unless you want to wait 4 months to get your furniture. They would send half of your furniture months apart and wait other 2 weeks at least until they send someone to ensemble it. Lucky if you get the wright parts from your furniture, 7 times they sent me demeged or wrong items. I still waiting for them to get my furniture delivered and ensemble.

After 3 months, finally received my sofa sleeper. I called it in since everywhere I went they did not have the display so I finally called the Ashley Broadview location so they can do my exchange over the phone since the 1st couch I ordered didnt fit thru my hallway. I said to myself "ok, I hope it's good one" because I really dislike buying something I CAN'T sit on to feel the comfortness and fabric. The sofa is very hard. Talked to manager Vanessa if I can exchange said no because you bought it in store. So I guess if u buy online u can exchange but not if u bought from in store. I mean how can I know if I really like it if u have no displays in any of the stores. Would not recommend Ashley Furniture Store! $1200 for one sofa sleeper and hate it!!!

Very nice service. Ken was very friendly.

Worst experience ever! First the deliver a wrong order, took more than 1 month to schedule a exchange appointment, and then the delivery team just refused to do the exchange with a very rude and bad attitude!

The sales lady (Carmen )was awesome, friendly, and knowledgeable, a pleasant person to talk to, her instructions were clear and precise.

Good environment, outstanding customer service, great employees. Love to be the customer of Ashley. Great furniture with multiple varieties.

LaTerrial was very friendly and helpful for deciding on furniture. I'll be back for a dining room set at some point in time.

Lorenzo was taking care of me and my family and he was excellent. He was willing to help us find the best furniture and mattresses we needed.

Horrible service. I bought a bedroom set and went to the Roseville warehouse to pick up. They gave me the wrong footboard size. I bought this on October 30th 2022 and I’ve yet to get the correct size footboard every time I call they have to create a new ticket ask for pictures and tell me someone will call me back.

We ordered bunk beds and two mattresses on October 15. The sales rep said the bunk beds were on backorder, but the mattresses were in stock. After the beds arrived, they kept telling my husband the mattresses were now on backorder and we ended up with a January 2023 ETA. I called customer service on 11.18.22 to cancel the mattresses and schedule the bunk bed delivery. The woman on the phone confirmed the bunks were hi be delivered 11.25.22. Today is 11.25.22 and I just called to see what time my delivery was scheduled for. They told me the ENTIRE order had been cancelled. So now I have to go into the store and reopen my order. Absolutely horrendous customer service. DO NOT RECOMMEND.

Galilea the representative who was helping me, was very helpful and knowledgeable.

Great salesman. Beautiful chair.Can't wait for its arrival. Thank you,Happy Holidays! Jen Mendoza.

Maybe it should be half of a star, it has been 2 + months since I called and complained about a delivery error that Ashley's staff made about my sofa. I already talked with a lot of people at Ashley and they keep postponing the delivery date, I already confirmed the specific time and date and suddenly they postpone it without any notification. It is so bad that a good furniture store with nice stuff has terrible customer service and delivery service. I probably not going to buy it here again.

We bought a couch thinking since it fit the room it wouldnt be an issue to get in. (we did measure before buying and had a non sleeper couch that could go in) Since the room had a tight corner and the couch was fully assembled before they brought it in, they said they couldn't do it. Please let your customers know the couches are fully assembled. We were able to make it work but disappointed how we wont have a couch in a specific room. Also, don't expect two people to lift a sleeper couch. It requires at least three people.

Galilea was extremely helpful and patient with me during the 2 days it took me to make up my mind. I will definitely refer her to all my friends and family.

Great experience and very friendly staff!

Great service provided by Enzo great guy. He helped me purchase my first furniture for my apartment.

I will never go to Ashley furniture ever again. For being professionals they act like a matures. I ordered over $2500 in products and it's going on a month later. I've seen nothing but it's not my problem attitudes every person I've talked to about the whole order. I'd rather buy poor quality over fine quality since I will at least get what I paid for.

Worst store!! I have to wait 2 months for the furnature that I order when they delivered the dresser it was scratch!!! it will take another 1 month to replace it! Customer service suck!! the head board of the bed that I order not only has cratch pait we’re peeling off too they are trying to have people come to fix it I am still waiting another month for that too! Never buy furnature from this place.

We went to Ashley for a dining room table and had ample help from Matthew. He let us explore, but followed up with us when we found a great deal and even made sure we could take the table on a day not typically open for deliveries (we were carrying it out ourselves). Really appreciated his help as well as the kind woman at the pick up counter. Recommend!

Horrible experience. I bought a split king mattress. I was lied to by the sales guy as to it being available for quick delivery. Then I couldn't get ahold of him about it. When I finally got the mattresses the delivery guys were 90 minutes early and just tossed them into my living room and ran out the door. The plastic wrapping to one of them was all torn up and taped back together. After they left I unwrapped it and it was filthy dirty, had shoe prints on the bottom of it and was missing the warranty tags. I immediately called and complained and was told they had to send a tech out to inspect it in a few weeks and that they wouldn't replace it. I made a total of 8 calls, speaking with different managers and the store manager who finally got a swap out approved, but that was almost a full month out. Then that date came and went and I was told that all exchanges were put on hold and there was no estimated time as to when they'd be fulfilled. I called the store and said I was going to dispute this through my credit card company and they scheduled another delivery 2 weeks from that date. Those guys showed up randomly 5hrs early. The new mattress has long strings hanging about 16" long across the top. Something is wrong with this one. This setup was about $2300, and is the Sealy brand. Not a cheap mattress. I highly suggest going somewhere else to buy any furniture.

The staff was very nice and helpful really appreciate the professional manner in which every one conducted themselves

Was very pleased with the friendly service I received from the store manager and associate. Very knowledgeable and all my questions were answered. They even lifted the sofa so I could see if there were rubber feet for protection since I have new wooden floors. All in all the great service I received will have me coming back in the near future.

Jonathon was courteous, friendly and knowledgeable about everything. He made my shopping experience a very pleasant situation. BRAVO!

Still trying to understand how you are charged a restocking fee when the items you order are not in stock. Canceled my dining room table order after our delivery date kept getting pushed back due to items not being available, little to mo help from store.

Nice furniture

My family and I had the pleasure of working with Carmen today while shopping for a new sectional and left with that and a brand new sofa! She was phenomenal (give her a raise) and we had so much fun talking with her today! Thanks again!

I got waiting on immediately the lady who was helping me work with me gave me a great deal I was in and out in 30 minutes I was pleased with the services☺️

Gali was helpful, but not pushy. I had plenty of time to explore while she helped me with the details. She really listened. That was wonderful.

Terri was extremely helpful, every step of the way. He understood exactly what I wanted and helped me come in UNDER budget. I hope that my delivery experience goes as smoothly as my experience on the sales floor.

Vanessa threw Juan a nice pass...lol..very excellent service 👏

One of the legs on the couch is broken

Highly suggest NOT ordering any furniture from this company! I have been going back and forth with them on a dining room table since JULY 2ND! I understand we are all short staffed and need the help but this is ridiculous! The Warehouse has no communication with the store on any furniture or any availability or any time frame on when you will be receiving any type of furniture!

I had a very positive experience at the Ashley Furniture store in Broadview, Illinois. I went there to purchase a coffee table and some end tables. I had looked online and had an idea of what I wanted. So I showed the sales associate what I had in mind. Unfortunately they didn't have store samples but could order the tables. The sales associate then offered to show me some in store samples and I found a grouping that perfectly fits my tastes and needs. The associate was knowledgeable and extremely pleasant. I would recommend the store and will probably return to purchase additional pieces in the future.

Outstanding service and products! Thanks Ken

Shopping at Ashley furniture was a nice experience...our representative Mr. Ken was pleasant , and kind....he was experienced and knowledgeable....I found a sectional that I fell in love with at the perfect price....love Ashley furniture 😍

Excellent customer service and assistance-high quality furniture -will be back

This was honestly the worst furniture purchase experience I have encountered. Not only did I have to wait 11 months to receive all my furniture to finally fill up my first home purchase but after the second delivery I was sent the incorrect item. Customer service was great at noticing Ashley's error but still had to wait an additional 3 weeks to get the right dinner table. Of course I had to continue making the payments even though I didn't even have the furniture. I couldn't even invite anyone for a housewarming as I didn't have anywhere to sit them. Everywhere else I purchased furniture had no issue with deliveries. I get it, COVID, regardless. Worst experience ever. Sorry but I'll take my business elsewhere.

Nice service

Awesome customer service sales person Vanessa excellent 👍 took her time to explain in detail every question we had I definitely highly recommend this store

Sales told us furnished was in stock then 4 days later received a call saying that items are not going to be delivered for a month?? Thought they were in stock !! Avoid Ashley go anywhere else where they tell you the truth!!!!!

I am so upset. I was giving the run around because, I had three transactions on my account and no one could help me. Still, I do not know if my bed is coming in but again all my transactions say pending. If you do not know how to help a customer ,don’t out source to banks. No sorrys from anyone on the phone. Also,still don’t know if the bed coming. They said just wait. Well , good grief get it together. It’s been 5 days and not a word. Careful out there with these banks.

Have purchased several pieces of furniture from the Broadview location- staff are always knowledgeable and helpful. Especially Gabriel, he’s awesome!

Amazing experience! If you’re at the store ask for Carmen Valdez, she’s knowledgeable, friendly and low pressure! Carmen made the experience beyond memorable. Our ottoman is perfect!!!

Salesperson Ken, was patient, informative about the products and easy to deal with. The purchase was smooth and the whole buying experience was positive. Have always had good experiences at Ashley Furniture. Very good company!

I found exactly the kind of sofa I was looking for , at a reasonable price. Both Carmen and Juan , who helped me were very pleasant. So far a good experience - pending delivery

Accommodating, helpful, flexible. Hoping the quality is as good as the service was.

The Worst Place When It Comes To Delivery.. They Have You Waiting All Day Just To Say... We're Sorry But.. Your Delivery Date As Been Pushed Back 3 Weeks

I'm really dissatisfied with the runaround of my delivery date for all the furniture I ordered since July 3rd. I've been given different dates as to when the furniture will arrive, and that is to the warehouse not the actual delivery date for all my items have been unclear since I made the purchase. No one seems to be able to give me an answer as to when my furniture will be delivered. It's unacceptable.

Great customer relations

ENZO was a ANGEL!!! His trainee & at least one other trainee kept me busy. Great service & information much needed to know what all the mattress info.

Was a 5 star rating.. then came delivery day and completely wrong order. Will never go here again. Wow.

Carmen was very knowledgeable and patience. I wasn’t sure what style I wanted and she helped me work through it. I am going to recommend my friends to work with Carmen.

I was very pleased with your store and very happy with your Salesman, Luis Lopez, he was very knowledgeable with your products and was able to give me everything I was looking for. I will definitely return.

Great costumer service, found what we were looking for . Did not have to go anywhere else .

Fantastic experience! Great salesman with knowledge, expertise, and transparency. Highly recommend Enzo for assistance with furniture purchase.

Great customer service definitely would go back

Fast and efficient customer service by Luis. Provided all the information we needed to make out purchase.

The service rep was outstanding. She work with us on getting what we were looking for and the price that we wanted. She provided information on our delivery and if their were any problems who we would need to contact. This is a place that I would look forward to in the future when I decide to purchase any new furniture in the future. Thanks this was a great experience for me.

Purchased almost $15k furniture at this store 5 yrs ago. We currently need more furniture so I called the store to see if previous salesperson still worked there. Went through several departments but nobody answers the phone despite calling on numerous days. Left messages twice. No return call. We went to store and after 10 minutes walking through store, couldn’t find one salesperson to help us so we gave up and left. Gave us the impression that this store may be going out of business. Such a shame because we had a good experience 5 years ago.

Went to a retail store and every item we selected they no longer carried - why even have them on your store website and why did the sales people chose them? Then they told me to go to the outlet and they may have it. We drove all the way to the burbs only to find they don’t even carry them in the outlet store. Then we went online with the sales person and everything we liked, they no longer carried. We finally found something - it was not even the 10th choice but we needed a sleeper sofa for guests coming. Every day we received phone calls, emails and texts saying that we had to confirm or the delivery would be cancelled so we confirmed three times a day when we received the notifications. A day of the delivery, we got a phone call and someone personally spoke to us and said that the driver would be there in 20 minutes. 20 minutes later we received a phone call from the driver saying that we were not even on their route and they have no idea why anybody put the sleeper sofa on their truck and that we would have to reschedule. I called and complained and after complaining a lot never heard anything. Two hours later we got a phone call saying that the delivery people were out front. They were supposed to come to the back where the car park and gates are so that they could carry it in to the house. I told the delivery people to bring it to the back. They just stood there and looked at me. Got a phone call saying hey the delivery people are there and they want to bring in the sofa and I told the person on the phone yes I’ve been telling them for the last 10 minutes to come to the back to bring it into the back door. Still they just stood there and looked at me like they had no idea if I was speaking English. Then after about 20 minutes they left.

We had a great experience, our Sales person was very polite and professional.

We had a lovely experience at this location. Oscar G. was a wonderful assistance in helping us with our budgeting options and in finding exactly what we were looking for. This location had plenty of options. If you are in need of furniture and excellent customer service, we highly recommend Oscar G. at the Broadview location!

Gabriel who is the manager and my sales person has the worst customer service ever! Whenever I call to check the status of my order he conveniently is on break or in a meeting and this is on a weekly basis. He does not return calls and no other manger there returns calls either. I have been waiting for an exchange order for over 1 year and he feels like like since he made the sale now it’s out of his hands. He also over charged me and won’t return my refund until my exchange is final which I have been waiting for over a year. I will be contacting corporate again about Gabriel and this matter.

Was completely satisfied with the service I received from Michelle. Would definitely recommend you go see her for any purchase you are going to make

I visited Ashley Furniture today. I saw the same table that I saw online only for 616 but in the store it was 999. I showed it to the salesman and he ask his manager. She said I can get it for 616. I am one happier person! Will be delivered on May 27!!!

Amazing experience and wonderful customer service. Ask for enzo he is the best.

I had originally wanted to give 5 stars because the sales person, Vanessa, was great, but then had a horrible experience so now giving it 1 star. I tried to get this resolved internally and proceeded to get the run around so here I am. The original delivery team stated my sofa would not fit in the freight elevator. I had no sofa and was desperate for one. I spoke with customer service. First time was told they would mark it a special delivery and they would have someone take it up the stairs. I confirmed they would be ok walking it up 12 flights and they said there would be no issue. I called back to confirm this and a date for a 2nd delivery and was told no, they cannot take it up the stairs. This was the only sofa I liked in the whole store so I called back a third time to cancel and was told I cannot cancel. I called back a 4th time and was told I could cancel. Someone suggested I go back out with the freight elevator dimensions so I took my second weekend day off to drive out there from the farthest east part of Chicago and had to borrow a friend's car to get out there. Turns out it would fit so we reordered. I requested if we could have the delivery fee waived because of the issues. The manager on duty that day (4/3) said she could not do anything to waive the fee and I would need to speak with customer service. When I asked to understand and speak to the manager she acted like she wanted nothing to do with me as a customer and was very standoffish. I called corporate customer service and they advised that due to it being a franchised location I needed to call their specific customer service. I spoke to that customer service and they said they could not do anything as it needs to be handled in store. I called the store and they said they would look into it and give me a call back. Never got a call back. The second delivery went seamless. The team that helped didn't understand why the original team even had an issue and stated some guys just don't want to work which is probably what happened. The customer experience was horrible and I would never recommend anyone to go here. I had a lot of personal and professional stresses happening at the time and this just added to it all and was really unpleasant. They will not take accountability when there was an issue on their end and all you get is the run around. I have worked retail and customer service for years and was appalled at how they handled my situation.

My Associate Sales Manager Tekuita Greenlee was absolutely wonderful to work with.

The.sales person was very kind with us explain every detail of the paper work very clearly and we were very pleased with the attention he provide to us.

Great customer service very helpful and knowledgeable for what i was looking for.

My sales rep was very helpful. I also didn't feel pressured to buy like I might in other stores. So far I'm very happy with my experience and my purchase.

My husband and I purchased a new Stefan’s and Foster mattress and box springs from the Ashely store in Broadview and received EXCEPTIONAL care from sales person Andrea Flynn and store manager Gabriel Andrade. They were incredibly professional, patient and kind during our entire transaction so if you are in need of any furniture, this is the store and they are the people to see! Our new mattress is of high quality and perfect in every way! Even the deliver process was effortless! They texted updates as to when they would arrive and notified us when they were just 10 minutes from our home. We can not be happier! Thank you, thank you Andrea and Gabriel!

I went in on 11/3/2021 to get furniture. A kitchen table, bedroom set, and couch. Good thing I cancelled the bedroom set and couch or I would still be waiting for those items like I'm still waiting for my kitchen table. Received the kitchen chairs a month ago and still no table and I paid the items off in January thinking I would get my stuff sooner as well as being lied to by the manager of the store at the Broadview location. Horrible customer service, nobody knows what's going on in the store. Yes we are in a pandemic but nobody calls the customer for an update, customer service has no clue what's going on. I hate I ever did business with them. I just want my table and be done w them. I am never going to an Ashley Furniture again. I should have did my research because I have heard nothing but horror stories regarding Ashley Furniture. It's about 4 months next week...and still no table. I have 4 chairs and no table. I've spoken to managers, customer service, made complaints and no response. They do not care period. I've gotten my furniture from sellers who sale Ashley furniture quicker than the Ashley store itself. Tell me what sense does that make. If I do not have my furniture soon I will be going to the news stations.

Exceptional customer service at Ashley Furniture in Broadview, Illinois. My salesman Enzo Ortiz was friendly, knowledgeable, and helped me out with my purchase that I thought I wouldn’t be approved for. Grateful and Satisfied!! Definitely would recommend to my family and friends!!

The store manager Gabriel never keeps his words. He says he will follow up within 48 hours but never heard back from him for 5days and called the store, never had chance to talked to him. Andrea is same way too. They have blue color day bed displayed so I ordered same bed but gave me yellow one. It's been more than 5days, still they dont know if they have blue or not even they displayed blue one!!. I just moved from chicago to Melrose park and I need lots of new furniture!! I used to go niles location and they were pretty good. But this broadview location is not helpful. I guess they dont need my money. I am going back to niles store again today. Ashley main office should know about this store problem and I will find a way to contact head quarter office. Go other locations not here.

I went Ashley Home store located at 200 Broadview Village Square, Broadview, IL 60155. The service I received today was really poor. I walked into the store was greet by a sale rep. I explained to her about the purchase I was trying to make, she then walked me to a manager name(Tamika) I'm not really sure of the spelling of her name, but long story once I started to talk to ( Tamika) she was really rude she also act like she didn't want to be bothered. She also cut our conversation short, I was not able to explain why I was visiting the store. She basically didn't want to here anything I had to say. You can tell just by the she looks at people that she does not like what she do for a living. I will NEVER visit this location EVER again.

Sales person was Pamela Priami. She was patient with me, I happen to be very picky. She did try to show all options available as a comparison to what I liked. She did very well dealing with my husband's comedy and in the end, we decided on purchasing two sofas. She answered all my questions and I thought she was a fabulous salesperson!

This is a good furniture store. The employees very nice people. They give you the right information when you buy at that store. I give 5 stars because the ATENCION they have and kindness they treat you. The precises they low easy to pay such expenses is not bad. Thanks for Daniella very nice lady treats my wife and me to make a good choice. God bless you guys. Thanks for a good deal.

If I could give a negative rating I would. I find a set of furniture online that is listed as "outlet" and called around to stores to see if they had it in the showroom. I was told to call the outlet store which I did. I spoke to Teresa on Saturday morning g and she assured me they had it and she " was looking at it." I made the nearly hour drive the following Saturday to the store. We walked around for a while and we're finally approached by a salesman. I asked for Teresa and he just ignored that and asked what we were looking for. I showed him photos and he led us to the other store of the store where the items WEREN'T. He then took off to ask someone where they were and came back and said he was still looking. He avoided us after that, actually turning and walking away twice. We went to the customer service desk and spoke to a "manager" who said that the furniture was never in that store. When I asked about Teresa she got cagey and said she was "on leave". She barely even offered apologies nor did she offer to locate the furniture. I will NEVER step foot in Ashley Furniture again and recommend that no one else do so either.

(Translated by Google) My experience buying in this store was incredible, the most friendly seller attended me. I love the furniture and accessories. (Original) Mi experiencia comprando en esta tienda fue increíble , el vendedor de lo más amable me atendió. Me encana los muebles y accesorios .

Angie is an outstanding salesperson. She made my living room beautiful!

I've been waiting for over 6 months for my furniture and cannot even receive a date for delivery. They have changed the date over and over again sayings it's a estimate date. You guys were quick to take my money but can't deliver what I purchased. So far it seems as if I just tossed $5000 in the garbage.

Perfect shopping experience! Great service throughout the process and found my perfect furniture. Would definitely shop here again.

My first experience was awful. I decided to give them another shot. Well I went to one of their stores and had help from a manager. Told him I needed a small sofa in the 85,87 range. He told me they don't have those sizes. I ended up going to another one of their stores, and told my sales person name Michelle I needed a sofa that was in the 85, 87 range. She showed me a few sectionals that come in the sofa. Those were the same sectionals that I looked at in the other store. So glad she had the knowledge that she did. I ended up getting 2 sofas that I Loved, and delivery was that following week, and my sofa was the perfect size

As I first walked in Andrea had greeted me and ask if I need any help on finding anything particular, I had let her know I was looking for a bed frame and was quite open to all options. She advised me where the bed frames where located at around the store and to reach out if I had any questions. I took a look at all bed frames and was interested in two. She had help me understand the financial situation of getting the frame. As soon I choose one I ended up getting the whole bedroom set for a good price ! She was wonderful and big great help when it came down to getting it all done. I'll be getting my set in the next two weeks. I didn't realize how easy and affordable the process would be. I'm excited! THANK YOU ANDREA.

The sales woman Danielle was very nice and polite as well as patient. She walked me and my husband around the entire show room floor while we selected our dream sectional. She was informative as well when we inquired about additional options.

Great store, great selection, and love the clearance section (legit deals). Financing and checkout takes a long time.

Great service

Pamela at this location was great help. Definitely coming back soon.

Great service. No hassle. Quality products.

(Translated by Google) Excellent service from the seller Michelle Alvarez, she took the time to explain everything in detail about my order and helped me choose my furniture and mattress. (Original) Excelente servicio de la vendedora Michelle Alvarez, se tomó el tiempo para explicarme todo con detalle sobre mi orden y me ayudó a escoger mis muebles y mi colchon.

Carmen was great! I was indecisive and she was very helpful without being pushy.

Great selection of furniture , home decor , friendly , NOT pushy sales reps. Found a perfect sofa for our home

I wanted to give a negative 1 star rating because of my experience with the sales agent Pamela at this store. She was so incredibly rude that I wanted to turn on my heels and just walk out. However, I had come with a mission to take a look at a particular sectional before deciding to buy it that day (little did Pamela know). I am only giving 5 stars because a different agent Danielle saved the day. She followed me a few minutes (I believe to allow me to cool off) before asking if she could help me find something. Fast forward , she was very patient, helpful and such a pleasure to work with that my husband and I were happy to purchase from her. We did not take store credit, we paid in full. I hope Danielle receives a great commission. I don't know what was going on with Pamela, but her curt tone and attitude was very unprofessional. It almost cost the store a customer, and it definitely cost her the sale. Congrats to Danielle for outstanding customer care.

Luis L. was an excellent customer service representative. Kind, non pushing or talkative. Professional, accurate and fast during the transaction with the best deals handy! Although, the furniture took 10 months to arrive! Unbelievable!!

Horrible experience shopping here. Bought a mattress and was delivered the wrong one. Took over a month to receive the correct one. Management unprofessional. Don’t recommend this store.

I went to the Broadview, IL Outlet and Romeoville, IL Outlet, and I LOVED every minute of it. They had so much furniture to choose from and the sales associates were so helpful and nice. I will definitely be back!!!

Awesome customer service! Very patient and understanding.

Great service

Pam helped me and my boyfriend she was sooo helpful. Had a very good experience ☺️

The sales rep was ok until I decline the purchase because the shipping brought the purchase from $1300 to $1800. Other place do free or waaaaay cheaper. She did not even say thanks for the purchase on the small table I bought. Maybe not enough comimision for her.

(Translated by Google) Very good attention in the store (Original) Muy Buena attention en la tienda

Furniture was delivered but not installed although delivery & installation was purchased. Items not available that were scheduled to be in the warehouse. Poor service in resolving these matters. Emailed the sales rep and I never received a response. Tempurpedic matter just left sitting on top of my table boxes. Poor service.

Great place, polite staff/Reps., got more for my money.

(Translated by Google) Look elsewhere. A room and I got here and I left very happy because Alexis helped me get a good credit Thank you very much Ashley homestore I thank you very much (Original) Busque en otros lados. Una sala y llegue aqui y sali contentisimo porque Alexis me ayudo a conseguir UN buen credito muchas Gracias Ashley homestore se Los agradesco mucho

Horrible experience. I purchased sofas back in March and did not receive my complete order until September. Quality wise it’s the poorest. Sofas broke within a few weeks. That’s when we realized that its made of the cheapest wood. It doesn’t have springs instead it’s made with a sort of trampoline that doesn’t feel sturdy. Cushions are already flattened in less than 2 months. We paid over 2000 dollars and got only the appearance not the quality. This furniture store is a Rip-off . Customer Service was also awful. I will never shop here again.

(Translated by Google) First of all they are very kind with the customer service and the quality of the products is very good. (Original) Primero que nada son muy amables con el servicio al cliente y la Calida de Los productos es muy Buena.

(Translated by Google) Excellent service nice atmosphere quality furniture 👌 (Original) Excelente servicio ambiente agradable muebles de calidad 👌

I was there today and there was water in the floor without a wet sign, I felt down and I hurt my arm. The Manager told that I have to fill up a report but nobody call me. Be aware of those floors specifically elderly people. Andre the sales person was so nice with me.

The salesman was helpful and knowledgeable He answered questions about the mattress and what made it a good buy. The delivery men were courteous and efficient.

Enzo helped guide us through finding the perfect sectional to fit our living situation. By far one of the best sales rep I have ever met!

Don’t purchase from this store, they’re making me wait for more than 6 months to get my sofas and I called to cancel my order and tell me to wait more and they don’t want to give ne my money back 😡😡🤬🤯 never purchasing again bad costumer service

On 8/28/2021 my Mom got on the Hurston/Sterns & Foster mattress product # 1489597, this bed is what my mom order with the blue base cover with the brown remote,. Ashley sales manager and sales person sold my mom a Rockwell LXP Queen product # 1489609, and the bed base was black with a short black remote. Not what my mom ordered. mattress we didn’t order. Not only did they send my mom a mattress she didn’t select , they did the same thing with the base. And the manger was aware what my mom originally purchased. When they delivered the bed and base on 8/28/21 I told the delivery guy this wasn’t why we ordered in the store he immediately called customer and the young lady told me not to take the plastic back she would speak with the store when they open. She didn’t get back to me so I called the store and customer seer dept. spoke to Penny she said she would have her manager follow-up with me. This never happen instead the mattress had a light red stain on it and other dark spots on the mattress. Until this day they refuse to exchange my mom mattress or bed base. And we are in a pandemic and my mom has to be force to take a spiked nasty mattress she didn’t order but been charged for. DO NOT BUY FROM ASHLEY FURNITURE STORE IN BROADVIEW

The manual recliner chair that I bought, was great I got it and didn’t have to wait. It’s a perfect recliner chair for my eyelash extension business!

Excellent customer service. Andrea is great!!!

(Translated by Google) Very good experience I found just the bedroom I needed and a very good price !! (Original) Muy buena experiencia encontré justo la recamara que necesitaba y muy buen precio!!

Carmen was a joy to work with. Found everything I wanted at a great price. Delivery not until December but that’s ok. Will go back to tables and lamps at a later date. Nice store and friendly employees

Just checking on the availability of couches since everyone has stuff on backorder because of the pandemic.

The sales person was very friendly and knowledgeable but most importantly, did not hover! She gave me my space to look around, but came back to see if I needed anything. The check out process also went quickly which was a nice change from previous furniture shopping experiences! I highly recommend this store!

Decent, beautiful products

I just left the Broadview store. I came to buy. I walked around for approximately 20- 30 minutes. No one spoke to me or offered to help. I left the store pist.

If I could give this place zero stars I would. We went in to buy living room sofas, and once we had already paid and signed everything we were informed about the 6 to 8 week delivery. We were concerned and the guy Alex told us not to worry, it would be 6 to 8 weeks at the most. So 10 weeks pass and after many phone calls to their corporate number and store (where our call is forwarded to a prerecorded message that says we don't have a delivery date for your order yet and hangs up on you) we finally get through to a rep who says it'll be delivered next week, wait for a call to schedule. The week passes with no call so we call the number again and this time the rep says sorry we actually didn't have your order scheduled. At this point we ask for a refund and the rep asks if we wanted to wait another week or so in case they get a delivery date by then and of course we said no since there wasn't any sort of guarantee they'd have any sort of update. Then they ask if we want to buy something else that MIGHT get delivered on time with again no guarantee we'd ever see the sofas. They took our money fast enough but couldn't at least give us the courtesy of being honest or even answer our calls. Never buying from Ashley again. Don't trust the salesmen here, all they want is your money and will say whatever they need to to get it.

No pressure, great service, including manager Gabriel A. and salesman, Luis B.

I’ve had the worse possible experience with Ashley Furniture this year. I purchased a bed and dresser from this location on June 6th,2021 and the sales person lied and told us our dresser was in stock and our bed would be ready for delivery in 2 weeks. After 2 weeks I received a text and call saying my items were ready to schedule delivery but then when I called back the customer service they had no idea what I was talking about and my items needed 2-3 more weeks. They were very rude and didn’t even apologize for the miscommunication on their end. The system told me my items were ready 2 more times and I went thru the same confusion with customer service. Each time my delivery window was pushed back, even though the initial sales person obviously told us our dresser was in stock to close the sale, because after talking to the manager and multiple customer service agents they’re not even able to see items being in stock that way. Fast forward 6 weeks, the dresser is available and Ashley Furniture said they waved the delivery fee and offered a 5% refund for the inconvenience. I’ve never seen that compensation. I received a call my items were finally ready mid July but only my dresser was delivered and my head board to my bed, the remaining parts to the bed will be another 13-15 weeks. Yes, by October my order will be POSSIBLY be complete. I understand we can’t predict delivery windows with Covid but my items were paid in full and communication has been incredibly inconsistent and poor. The manager Dalia of this store said things wouldn’t be pushed out any further after 4 delays and she’d call me personally with an update. I’ve heard nothing since that call over 2 months ago. Lastly, the dresser that was delivered is incredibly defective. 2 drawers DONT open properly and the bottom was delivered damaged. So please for your own sanity Dont purchase anything from Ashley Furniture especially this location the sale is more important than customer service. Then company wide they’re so disorganized, the website, customer service, and the delivery service everything is disconnected. We still don’t have a bed and after calling dozens of times and repeating my story I’m just out $1,000+ and still missing my full order going on 3 months with no solution in sight. Save yourself the headache and keep shopping at IKEA or literally anywhere else. I never leave reviews and I’ve tried to give the benefit of the doubt for months but I’ll do anything to save someone else from this experience.

Great shopping showroom but delivery a different story. Took 6 months for my bedroom set to deliver. Two bedroom sets total. Wrong pieces were sent. Boxed items were damaged. Numerous deliveries for different items. Not all items arrive at the same time. Sales people ordered wrong pieces. Delivery dates kept getting pushed back. Several calls to store and no discounts no anything for any of this inconvenience. Overall very horrible shopping experience with this store. Do not buy from here unless you want to experience headaches.

Good Experience Enzo took good care of us and make everything very clear!! I really appreciate people like him!! He is a keeper.

Very helpful staff, helped find a great sectional!

Great customer service. Need furniture sooner than 6 months?

Waste of time.

Andrea was so welcoming and kind, plenty of options, my mom and I had a great experience. Will most than likely go back to buy more furniture.

Horrible service. I purchased my queen bed in June.. and I have gotten 4 deliveries of the pieces in the boxes ... come Today.. they did not fix my bed. Do NOT PURCHASE HERE !!!! why is it that I am already billed but yet no bed fixed in my house. I would give them negative stars ... honestly no help.. just stress

Do NOT order dining room sets from Ashley. Ever. The worst customer service I have ever dealt with. My set has been delivered damaged at least 3 times now. I’ve never seen anything so ridiculous. Ashley will not discount the cost of the 2 damaged chairs or scratches in table either. I want the entire set picked up at this point since Ashley furniture clearly cannot deliver this item Undamaged. The worst customer service on the phone and in store. Do not shop here. Go to darvin. Wish I did. These 5 star reviews must be fake. This has been the worst customer experience I’ve ever had. Employees on the phone and in person demonstrate a level of incompetence that is unmatched.

Carmen Valdez was wonderful told her what I was looking for and my price range and she showed me my dream bedroom set and was a few dollars under my price range Carmen was great from beginning to end i left the store with a smile 😃 and confident that i made a great purchase.

Customer service very poor. No updates, call backs or even a sorry given when asking about a paid in full bedroom set purchased December 2020 that has not be delivered . i will not spend my money with you anymore.

I found Everything looking for and great customer service

Be careful what you order. I placed an order over six weeks ago and never received it. Ports are closed. And Ashley furniture is not telling their paying customers this.

Carmen was VERY gracious patient & helpful.

First time shopper here and let me just say I was beyond impressed with the amount of selections they had. The staff was beyond amazing, I definitely will be returning for more purchases.

(Translated by Google) Very bad service 😡 from the seller Alexie did not tell you that you have to go to the cellar for your furniture and when you just asked about them, he designed it happened to me to tell him and apart he told you that you have to change some furniture that why not They have if when they offer them to you, tedise if we have them all right now and when you already receive your furniture you are missing things, again you go and ask and design it to me, it happened to me to include it 😠😡 ........ so many forgetfulness in a single sale (so many mistakes 😡) (Original) Muy mal servicio 😡 de parte de vendedor Alexie no te dise que tienes que ir hasta la bodega por tus muebles y cuando bas a preguntar por ellos te dise a se me paso decirle y aparte te dise que tienes que cambiar algunos muebles que porque no los tienen si cuando te los ofrecen tedise si los tenemos ahorita todos y cuando ya recibes tus muebles te faltan cosas ,nuevamente bas y preguanta y te dise a se me paso incluirlo 😠😡........tantos olvidos en una solo venta ( tantos errores 😡)

Went to take a look and Lorenzo helped us with our choice of furniture it’s the second time we go to browse and come out with something for the née house great customer service thanks for the hospitality and great customer service Lorenzo, was a great help thanks to all

I was able to find the perfect dining room set at Ashley. Quality materials and good service.

Prices too high. Went to look at recliners. Got a nice recliner at Costco.

👎👎👎👎👎

Great service and helpful employees to assist in some tough decisions.

I have never had the worst customer experience EVER! I just bought a home went in the store got a pretty good deal ordered almost everything the sales rep never told me I was not going to get any of my furniture in months and it doesn’t end there today I was scheduled for part of my delivery and here I am waiting cancelled all my plans I call and the customer care lady tells me my delivery was cancelled delivery guy had an emergency they didn’t even bother to notify me!!! When you call them they tell you to not hang up to leave a survey to agent never hanged up and then ended my call so I would not leave a survey unbelievable! I ordered my chairs from Macy’s got them in three day I regret buying my furniture from Ashley no quality customer service not being clear upfront on all the delays!

The Representatives at this store are always friendly and able to help. Why I gave him four stars is because of the warehouse. They probably don’t have anything to do with each other, but it’s all about the all-around experience. The warehouse team makes way too many mistakes which is frustrating for the customer. The warehouse team is also not showing accountability for mistakes they make during delivery processes.

Luis was very helpful and patient with us and overall we have a great experience! We will certainly be back for more furniture as we just bought a new house. Thanks everyone at Ashley!

I received great service from the time I stepped in the door. Thank you.

Looking for some really nice and yet comfy leather! Found it!!!

I have spent months saving money so I could purchase a nice sectional for my home. I found the perfect sectional on their website and saw the delivery date would be July 3rd. I jumped on the opportunity and purchased the sectional. I received an email stating my delivery date was scheduled and would be for July 3rd. I decided to use their online chat system to inquire about when I would receive a phone call with my delivery window. The customer service agent I chatted with proceeded to tell me the couch wouldn’t be in stock until July 30th. When I told her I received a delivery date of July 3rd and provided her the email showing this, she told me she could only tell me what she saw on my account. So I decided to call and speak with a customer service agent who told me the sectional wouldn’t be delivered until the end of August. No explanation of why the delivery date I was provided was wrong. No apologies. She offered me a 50 dollar gift card in exchange for not canceling my order. I declined and said I would like to cancel my order. She then told me it would take almost 2 weeks to receive a refund. The hard earned money I put away for this sectional is now out of reach for 2 weeks. All my excitement in buying my first sectional for my first apartment is squashed. Just a sad experience Had I not reached out in the first place I would’ve been sitting around thinking I was going to receive the sectional this weekend. Update: I told my fiancé about the issue. He decided to call customer service himself. Apparently the agent I spoke too never even canceled my order after telling me she did.

Worst place to buy furniture. How about your bedroom set gets delivered a month late and the delivery guys don’t have the brackets to put your bed together so they just leave all the pieces in a big pile. Try calling customer service (what a joke)…there’s nothing they can do. I will never give them another dime. HORRIBLE

They dont tell you everything upfront.

The sales staff was outstanding and were helpful in selecting the furniture for specific rooms.

I went to buy a reclining sofa and they were very attentive and polite found exactly what I was looking for very grateful

Had a good experience and bought a very nice piece of furniture at Ashley.

Great customer service had the pleasure of meeting a great saleperson, explained every detailed of the holiday. sale very pleased with what I got Thank You Ashley

My husband and I were really impressed by your store. Alek our salesman was knowledgeable and personable. What a great experience.

(Translated by Google) Lots of variety of ideal furniture for the home. (Original) Mucha variedad de muebles ideales para el hogar.

Michelle Alvarez was very knowledgeable and very helpful! We look forward to our new sectional!

The store was clean and well set up but we had a hard time finding a salesperson to help us. We walked around the store for over 30 min and weren’t approached by a single employee. We did eventually run into a salesperson named Gabriel and he was super patient with us even though we were indecisive. We left with his business card and contacted him later in the day to put our order in. Thanks, Gabriel!

Sales associate was very helpful and polite. She was very knowledgeable of her Merchandise,and was willing to go the extra mile to make sure I was happy with my decision.

I highly recommend this store. We were treated with excellent customer service. If you’re serious about getting quality furniture, go see Lorenzo. Not only is he very knowledgeable but also has the customer’s interest at heart.

Amazing experience with Enzo! Went to 4 different furniture stores and was not provided with an ounce of the same customer service that he provided. He is very knowledgeable and honest with his sales. He makes sure the customer is leaving with what they need. Had to make my purchase with him.

Ashley's - Sale Rep (Louis) was very patience and a good listener. Received immediate service and was given the opportunity to walk through the floor rooms without being hassle or pressure to make a quick decision to Purchase their furniture

Nice selection

The most friendliest salesperson, Michelle! She new her merchandise and helped me with my decision! If you shopping for furniture there look for Michelle!

I won't say anything with the exception that they lied. I walked out.

Items need to be preordered, (candle holders).

very happy with my experience here! I did not feel pressured or rushed and found exactly what I was looking for!

(Translated by Google) Very good experience buying at Ashley the sellers answer all your doubts and you do not feel pressured to buy a lot of graces Ashley for the experience of buying grazes (Original) Muy buena experiencia comprar en Ashley los vendedores contestan todas tus dudas y no te sientes presionado a comprar muchas grasias Ashley por la experiencia de comprar grasias

Hello went to the store on 4/13, looking for bedroom, and living room furniture, not one...not on time was I greeted, I was in the store for about a good 30 mins, I walked from the front to the back- Outlet Center back to the front again, not one associate bothered to even ask can they be of any assistance or Do I need help or I’m I looking for something specific, I even walked to the Customer service desk to ask if anyone could help me and the rude person working at the desk said she will be with me in a minute, I gave her 5mins and she acted as if I wasn’t standing there waiting. I definitely will not be returning to the Ashley’s Furniture Store in Broadview, why would I spend money there when the employees don’t care about the customer.

Very beautiful furniture an very friendly people will definitely be going back

Great service the salesperson was a nice person thanks you Alexis for care us.

Friendly service and very helpful.

Great Customer service. Got me in and out the store with a great bedroom set.

Nice variety of styles and the show room is definitely big so you're able to take your time and try everything out.

Went to alot of different stores The past few weeks ended up at Ashley furniture Great experience at Ashley furniture in Broadview Carmen our sales rep was great Carmen answerd all our questions helped us to The fullest extent I will be shopping there More

I don't know. I haven't got my furniture yet and making an exchange is worse.

So far so good I pray my furniture is true to looks and sturdy...

Love this place. Helpful

Ashley Home store has great customer services and great prices.

Sales associate was very nice and helpful offering best discounts and promotions.

It was my first time visiting an Ashley furniture store with my fiancé and it was GREAT! The staff are very helpful especially Luis. He advised us on everything and answered all our questions. We love the furniture, designs, and the prices! After our big purchase, we left the store excited and satisfied. My fiancé and I found our dream bedroom set with a great mattress and we are definitely looking forward for our future purchases at Ashley!

Staff were super nice and helped me find everything I was looking for.

I recently went to Ashley furniture to purchase a dining table and Enzo was there to help us out. He was very friendly and well knowledgeable on the products he was selling. He was able to answer all our questions. Thank you Enzo! I initially rated my experience 5 starts but I had to change it because I had a simple questions regarding my pick up date so I had called the store’s number multiple times, however, no one picked up. I am not exaggerating when I say that I called the store about 20 times and left a voice mail. I even talked to the call center people and they were not able to help me and told me to call the store directly. I ended up going back to the store in person in order to clarify my pick up date. It took 1 minutes for them to answer my question. They told me that the person who answers the phone had already left so that’s why no one was picking up the phone. There was plenty of people working there who could have answered the phone. I should not have had to go back in person to have a simple question answered. This is poor customer service.

Nice place with helpful people. You can find some good bargains in the outlet part.

The salesman was very helpful & made the transaction very easy

Enzo the salesperson was phenomenal. Smart, knowledgeable, pleasant, no pressure. Loved the selection and quality available. I will be back.

Went to see what the hod but didn't buy anything

Had to update my review to one star. I’d honestly give zero stars if I could. When we walked in, we were greeted by a sales person but we gave him specific things we were looking for in a bed frame/headboard: tufted but now metal button details. He proceeded to show us some options but all of the ones he showed us had the metal button details so I figured ok they just don’t have what we’re looking for so we were on our way out when we saw the perfect one: TUFTED WITH NO METAIL BUTTON DETAIL. I was confused because being a salesperson myself, I’m aware of what my company offers and I listen to my customers wants and needs and I offer them products accordingly. So when I saw the one on our way out, I was confused as to why he didn’t show us this specific one. Anyhow, I knew I needed to speak to someone to actually purchase it so we had to call him over and let him know we found what we were looking for. Almost so hesitant to give him the “sale” as he really didn’t help us find what we wanted. So we placed the order with him, found an ottoman as well and we did the 6mos financing to take advantage of the discount offer. I was a little confused with how it worked because after everything was signed, he said “you’ll get the card in the mail” I guess that’s on me, I should have asked questions but I didn’t realize it was going to be a store credit card. Having worked retail in the past, I made to disclose to my customers BEFORE they agreed and signed that it was a STORE CREDIT CARD that they were applying for. Sure fine print may say it all, but if you’re talking to a human being you’d think that’s something they would disclose. So we left, happy we found what we had in mind (even though on our own) and I left the 5 stars. Little did I know it would just go downhill from there. So when I placed the order he said estimated date was March 25 for the bedframe/headboard and May for the ottoman. We said perfect our move in date at our new place was March 26 so he said it would be delivered some time that weekend. Move in date came and no delivery. Nothing all weekend either. So I called and I checked on the order and they told me, your new delivery date is April 1. I said ok a little weird that I didn’t even get a call or email to get this update but fine cool April 1. April 1 came and went, no call or update so I called again and they told me April 6. By this point I’m already pretty upset because they keep moving the date and I’m not getting notified. The person I talked to said they would update and make sure I now get updates. April 6 came and went and nothing so I called again and now they said they will escalate to the warehouse and give me a call back. I even called the store and spoke to my salesperson at this point. He called and he said the manager from the warehouse said that it’s on the way, two business days, then they can schedule a delivery for me for the following week, April 14 or April 15. at a joke of a company. So then I get a call to confirm delivery for the bed on Thursday April 15 from someone in delivery. Feeling done, I just agreed and said ok. So I get a text 4/13 saying click here to confirm delivery and guess what’s on my list to be delivered??? Not my bed, lol. The ottoman is on the list. The ottoman they said would be delivered May. So I called shipping and delivery customer service this morning to make sure maybe it was a glitch. Come to find out, thursdays delivery is indeed the ottoman (no one told me the ottoman even arrived) and that the bedframe/headboard is there but no delivery has been scheduled. She then said well we can do delivery for Saturday for the bed. I just laughed

Ok

Very professional service. This was my first time visiting this store..I will definitely be back to purchas again.

(Translated by Google) Good attention, available credit, Excellent products and Guarantee. (Original) Buena atención, crédito disponible, Excelentes productos y Garantía.

After having a bad experience at the Romeoville location, our rep Enzo and his team really went above and beyond. Enzo was very informative over the phone and followed up with me during the week until our date to come in. We will definitely be coming back to this location to place further purchases and recommend this store to our friends and family. Thank you again, and we can’t wait to get our new couches!

That’s the great place, I have magnificent experience with stuff there, especially with Mary Arroyo, Alek assistant menager !!! If I can I will give them 10 stars

Thanks for all the help I had a really good experience 😊, I found what I was looking for !!! Very friendly workers , love it !!! Thanks guys I felt like I knew you guys.

If you need furniture please visit this location and ask for Tom P he was very friendly personable I had a idea of what I wanted coming in but he showed me some similar items within my budget and similar style he went above and beyond to make my shopping experience so pleasurable I’ll be sure to come back in the near future as well as recommend him to family and friends

Never purchasing anything from this store ever again. If I could I would have put no stars at all because recently my family and I have renovated our basement and we have decided to purchase a couch that were 3 parts. We have made this order since september and first we received only 2 parts and we realized that one of the parts were ripped and the third part still hasnt arrived yet. So we made calls and we were told that we would receive the third part early december but we never received until late january. Once it arrived the recliner didnt work. So today february 22 they were supposed to replace the ripped part and the one that was not reclining and when they delivered both of them the new one with the recliner was completely broken so now we have to call once again and wait probably another 3 months to receive a working couch that we were supposed to have since early december. We understand that we are in a pandemic but waiting this long and for it to arrive the second time broken again is just not acceptable. Please dont buy furniture from this ridiculous place.

WORST PLACE FOR FURNITURE 3 times for delivery and THREE times the table came in ruined. The drivers even looked shocked of what was delivered from the warehouse. DO NOT purchase tables. Calling customer service as I'm giving this review. I will only change my review if I get some compensation or something is done as reimbursement. 5 months waiting for a 3 set coffee table is just pure craziness.

Only giving 1 star because our salesman was very kind and patient with us. We purchased a sofa and loveseat on December 9, with a delivery date of January 23. We were surprised at the long lead time, but went along with it. January 23 delivery bumped back to February 17, then February 20. Called to confirm delivery on February 18, and am told that delivery is now bumped back to March. Finally fed up with endless delays and excuses, and cancelled the order. Now we have to start all over again. Will not be shopping at Ashley again. Really nice furniture, but failed to deliver.

(Translated by Google) Excellent service at Ashley from Mary Nevarez Arroyo. All beautiful for the house, for the home. (Original) Excelente servicio en Ashley de Mary Nevarez Arroyo. Todo hermoso para la casa, para el hogar.

Good experience. They were out of stock online but when I went to the store they found the table I was looking for in stock in their warehouse. They matched the online discount price. Expecting delivery within a week 🤞.

NEVER GOING BACK!! The sales woman was extremely rude and disrespectful! She wasnt letting me check out mattresses I wanted. Then when I said I didn’t want a 3,000$ plus mattress she literally sat down on a bed and had no interest in helping me anymore.

The purchase was easy and the sale person was great.

Great customer service and furniture is great quality, all recommendations

(Translated by Google) Excellent service from Mary Arroyo Nevarez in Ashley, a treatment with great confidence. Very nice furniture. (Original) Excelente servicio de Mary Arroyo Nevarez en Ashley, un trato con mucha confianza. Muy bonitos muebles.

You don't really want to know

(Translated by Google) The gentleman who attended us very kind and attentive, helped me get the best promotion to buy my furniture .. we went for a single bed and the treatment was so pleasant that we ended up acquiring a sofa and more furniture .... highly recommended .. (Original) El señor que nos atendió muy amable y atento, me ayudó a conseguir la mejor promoción para comprar mis muebles.. ibamos por una cama individual y fue tan agradable el trato que terminamos adquiriendo un sofa y más muebles.... muy recomendable..

Great customer service. They were able to provide us with assistance so we didn’t have to come another day and still get our furniture.

Great experience

I’d planned to run around to a few different furniture stores today, but found a couple of nice pieces of furniture at great prices for one stop shopping. Glad I went to Ashley first.

I was able to find my coach and matching chair in the outlet section. Called their suggested person and schedule the delivery and bought the coach seamlessly. Only reason for 4 stars is I assume they work off commission but it always makes me so anxious when they fallow you around the store so closely.

DO NOT COME HERE!!!!!! I had to edit my review. Waited 9 months to receive a TV table. THEY scheduled delivery which was supposed to be today. We were 1st on the list. No one showed. Called company and got the run around. They wanted to reschedule delivery without asking. Every excuse -- they don't have the delivery person's phone #, etc. Took a day off work. Manager doesn't like to answer the phone. WILL NEVER COME HERE AGAIN.

Very satisfied with my purchase at Ashley Furniture. I look forward to going back there again

Very helpful employees. Will be back to purchase. Check online because there were online sales we weren't aware of at the store

Pamela was very helpful in helping with my dining room set that I found online. She matched the online price. I was very satisfied!

Our sales person was great. She was very helpful, answered all of our questions, and despite us changing our mind a million times kept her cool.

Great prices and nice place

Let me start by saying, Kerry Baker is the best sales professional. Patient and honest. And he isn’t thinking about himself during his sales. I am glad I gave Ashley Furniture a second chance. But thanks to Mr. Baker my purchase was a success. 10/10

They have lovely furniture.

Staff was good and helpful, not pushy! Made my purchase quick and easy.

When calling their customer service line just to speak to an agent you have to wait on the line for over 40 minutes. It is just insane, no matter what time you call it’s the same problem. Horrible!!

Around Black Friday of 2019 my wife and I bought a Couch and dining sets from Ashley furniture store. We bought the protection plans for about $170.00 for 5 years protection, because we were convinced by the sales representative that this plan would cover Andy damage to furnitures. 8 month later our Couch started to peals and the dining sets started the same. When we call the insurance or protection plans, We were told that they do not cover those kind of damages. Ashley should be honest to their customers and it should not be about commission. I would not recommend anyone to buy any protection plans which will never covers none.

Ordered couch and love seat 8-31-2020 and still have not received the couch. Was told because of Covid we would not get our couch until Nov 30th. I called on Nov 30th to see where my couch was and they told me I would not be getting it until Feb 24th of 2021 Very disappointed we were never called with an update and it’s going to take 6 months to get a couch! We never would have ordered. Was also promised a gift card for the inconvenience and never received it.

Great service by the staff. No harassment.

Awsome place to shop for your furniture tje sales team are very friendly and answer all your questions 🙂🙂🙂

Mattresses and box springs where suppose to arrive today (11/19/20) for my 3 teenagers. No one called to let us know that they were being delayed. Called yesterday and were told that delivery was pushed back to 11/30/20. Received a call this morning letting us know that they are now delayed until 1/4/21. Definitely thinking of canceling order and going somewhere else.

It's been 20 days and cannot get a date of when my mattresses will be delivered.

Overall great experience with Mary at the Broadview IL store. She was extremely attentive, helpful and extra patient with our requests. Only gave 4 stars since several items we inquired about weren’t available as quickly as we liked. In the end, she found a piece we are hoping to receive next week *fingers crossed*.

Salesperson was completely lame. Didn't seem interested in trying to sell anything. This was 12/8/2020. Otherwise the store itself is good with a lot of selection. Lastly, they sell a lot of bonded leather furniture, a product offered by 3M. It's only rated to last for three years. I encourage this retailer to invest in cloth based furniture. Anyway, I went to La-Z-Boy. I purchased a cloth love seat and it was comparably priced.

I'm not happy with the service at all.. they stole my money literally!!

The sales rep was very professional and easy going-the experience was quick and straight forward-also furniture arrived even before the promise date. Will definitely go back.

I LoVE this Store ! Ican allways find something. for a good price and quality and service is allways great !

Carmen was very helpful when we entered the store. She answered all questions and assisted in any way that she could. She's very pleasant and patience as well.

I have always had a bad experience at Ashley Furniture. I guess the only reason I go back is because my husband likes the 5yr free interest. Broadview Il Worst Costumer Service ever ! .We went the the one in Lombard Il same thing.I will never recommen Ashley Furniture to anyone.I rather go somewhere else. Not even worth 1Star rating.

Update 1: Well buying the furniture was easy, but actually receiving it was different. Supposed to be delivered today between 9a - 12p. No one showed. Couldn't get a hold of anyone at the store so called corporate and was on hold with them for an hour. They told me someone should be calling me from the store by 4p and no surprise, I haven't heard anything yet. Very disappointed. Update 2: Called back to the corporate number and re-explained the situation. Was told it was the store's fault and I need to talk with them. When I stated I was disappointed with the communication and service she hung up on me.

So buying the furniture was no issue. Receiving it as promised? That's the issue. I was promised delivery today between 9a-12p from the store in Broadview. I called at 11:30a to confirm and have been unable to get a hold of anyone. I've tried calling/e-mailing both corporate and the Broadview location several times and have been on-hold for about 20 minutes now. No one has called me to explain that there would be a delay in the process.

Spent at least 45 min inside this store without being acknowledged. A bunch of useless folks standing around talking. Terrible customer service!! I'll never return and I'll spend my money elsewhere.

My experience with the sales representatives were awesome during this COVID-19 issues. The professionalism but gave concern/care with laughter. Which is needled in a time like now. This is my 3rd time purchasing with this particular location on 17th and Cermak. I truly believe in how a person is treated, I experienced teamwork and support among each of them. I would refer family and friends and I’m coming back for a king size bed. Sincerely, Rayvese Woodfork

Great options and a good value for the quality.

A little pricey on some furniture but nice quality. Great sales people and lots of furniture to choose from. Unfortunately I didn't find what I was looking for

My fiancé and I just closed on our new home yesterday. We decided to visit Ashley’s right after. Today we worked with Alek. He was great, patient and very informative. With the amount of items we had to purchase, the entire process seemed like a walk in the park. We walked out satisfied with our purchase!

I went in looking for a mattress and bed frame, and I found exactly what I wanted for an affordable price. My sales associate Alex was very helpful and knowledgeable.

Went in to buy a mattress, Alexie Torres was very welcoming. He showed us a couple of mattresses and gave information on them. We are glad with our purchase. No hassle, no waiting. Thank you

(Translated by Google) Excellent service at Ashley, Mary Nevarez Arroyo was very attentive to all needs and questions. I recommend that they come to buy and ask for Mary! (Original) Excelente servicio en Ashley, Mary Nevarez Arroyo fue muy atenta con todas las necesidades y dudas. Recomiendo que vengan a comprar y preguntan por Mary!

Love this furniture store. The salespeople are always very attentive and never pushy and the quality of the furniture also is very good . Something for everyone’s price range. I get so many ideas here and I purchase something every year around Black Friday.

Everything is fast here, good service, they never rushed me at all on nothing, definitely will come back for the rest of my furniture.

Mary nevarez Arroyo and staff were very attentive ,she offered our in store tour. Everything very organized and inviting. Great selection in a variety of needs.

Finally today I get my furniture after Seven months waiting please Stay away from this Store is a nightmare

(Translated by Google) Excellent service at Ashley from Mary Nevarez Arroyo I found what I needed. I recommend that you come and ask for Mary. (Original) Excelente servicio en Ashley de Mary Nevarez Arroyo Encontré lo que necesitaba. Recomiendo que vengan y pregunten por Mary.

(Translated by Google) Mari Nevárez Arroyo, a very good and kind person, I recommend them for when they have something to buy in this Ashley Home store in broadview (Original) Mari Nevárez Arroyo muy buena y amable persona se las recomiendo para cuando tengan algo q comprar en esta tienda de Ashley Home store en broadview

Great customer service. Would highly recommend Mary Nevárez Arroyo for a great and splendid service!

Save yourself time and headaches. Do not deal with this poorly managed company!! I purchased a bedroom set on August 29. Twice, the store rescheduled my delivery. I understand things can come up and was very patient with them rescheduling the first 2 times. However on my most recently rescheduled date of 10/31(2 months after purchase), they went as far as to confirm the day before and then again the morning of the 31st, only to call me 30 minutes before my scheduled delivery slot, to let me know that they needed to cancel yet again. At this point I had already broken down my child’s bunk beds and thrown it out to clear way for the new bed. Now, not only do I not have the new furniture that I have paid 100% for over a month ago, but I already disassembled the bed that my son slept on, leaving him with no bed at all. As I explained this to the person on the phone, letting her know that we needed the delivery that day. She told me I would need to call the store and hung up on me. The store is incredibly hard to reach, they do not answer the phone. Once I did reach someone, both people were terribly rude. I will be taking this business as well as any future business far far away from this company.

(Translated by Google) It is the second time that Miss Carmen Valdez has helped us and she is very attentive and always offers us the best options for our pockets, very grateful to all the workers of Ashley Home Store always attending with respect. (Original) Es la segunda vez que nos ayuda la señorita Carmen Valdez y ella es muy atenta y siempre nos ofrece las mejores opciones para nuestros bolsillos muy agradecida con todos los trabajadores de Ashley Home Store siempre atendiendo con respeto.

I first visited the store about 2 weeks ago to purchase some furniture for my home and was met with sales rep Tekuita. She was nice, informative and helpful. I got everything I wanted even though the delivery times were a little longer than I wanted. Fast forward, I move into my new house and a sofa I already owned was not able to fix in the house so I knew I had to change my newly purchased furniture. I went back to the store and Tekuita was not there but a sales rep named Tommy helped me out. He was so nice, patient, informative and showed me every single piece of furniture he thought may fit in my space. I'm sure they work off some kind of commission so since Tekuita had already made the sell, Tommy didnt have to be as helpful as he was. He could have missed other new clients walking in the store for assistance during the time he helped me, which I think was at least an hr and half. So if you're looking for furniture, ask for Tommy. He was a great sales rep and showed great customer service.

(Translated by Google) Mari very well I loved her treatment the truth does not expect a service like that I came very happy (Original) Mari muy bien me encanto su trato la verdad no espere un servicio así me vine muy contenta

Mary was so helpful! At no point did I feel pressured or rushed to purchase. She looked into all the sets I inquired about for delivery, wrote them down so we kept track of what I liked, sat with me and showed me what she thought might look nice together. Overall great experience.

It's sad to say I have to give this location 1 star barely wanted to give them that, they had very poor Customer service from the Manager on down, no assistance at all just told look around for a tv stand they have them scattered around, I will never spend money in this location ever and they had really nice decor pieces I was interested in but refused to spend my money in a store that really didn't want to assist me

This was a very nice store and the salesperson was very helpful with showing me options. I got the exact sofa set i was looking for. I will recommend this store for all your furniture needs.

We buy a lot of our furniture from ashley and the quality is always great!

Very good service. Ask for Mary Nevárez Arroyo she was a pleasure to work with y habla español.

(Translated by Google) Excellent attention from Mrs. Mary Nevarez Arroyo. When you go to that store ask to speak with her, very attentive and do everything possible to help you with your purchase (Original) Excelente atención de la Sra Mary Nevarez Arroyo. Cuando vayan a esa tienda pidan hablar con ella, muy atenta y have todo lo posible por ayudarle en su compra

(Translated by Google) Excellent service from Mari Nevárez Arroyo at Ashly furniture. Very nice things exactly what you are looking for you find for the home. (Original) Excelente servicio de Mari Nevárez Arroyo en Ashly furniture. Cosas muy lindas exactamente lo que buscas encuentras para el hogar .

(Translated by Google) I think it's an excellent service, Mari Nevárez Arroyo 👌 (Original) Me parece un excelente servicio, Mari Nevárez Arroyo 👌

I'm very disappointed with Ashley furniture purchased a kitchen table and chairs and it is already falling apart. We tried calling the store and they never answer.So we drove back to the Broadview store to let them know and then I received a email from customer service saying we were past the 72 hour deadline and basically told me I was out of luck. Then they talk you into the warranty which now I am glad I purchased. So if you ask me I will never buy from Ashley furniture and I will be sure to tell others why. Terrible customer service!!!

Shopped for a mattress found online. Staff was very friendly and patient. We were given plenty of time to test the products and go home with the right choice. Alexie assisted us at the Broadview location.

(Translated by Google) They are all very friendly ... I recommend them (Original) Todos son muy amables ... selos recomiendo

We purchased with Ashley early September the purchase didn’t come in until October during this time we closed on our home and moved. I called Ashley furniture on 3 occasions to let them know that we had a new address. Each time I was told that they had the correct address I explained that I was still receiving information with the old address I was reassured the day before delivery not to worry. Well my items was sent to the old address. I called Ashley customer service I was told by one person on at least it’s at a address you know. I asked to speak to the manager I was told no I needed to go to the store and talk to the manager their. I get off work and go to the store the manager tells me to call the same customer service I had to call using my cell phone because there phone lines were down. I talked to the same people in customer service tells me yes we see the address change but are not sure why they delivered to the old address. The lady was so very rude and hangs up on me. I go to my old address and find out the furniture has been set out on the street. I pay a family member to help bring the furniture to my new home. Someone calls me today and I told her that we had to get the furniture move on our own no one has called to apologize for what happened. I will never shop with them nor will I recommend them to anyone

As always, Ashley delivered impeccable customer service. Luis helped me pick out a new mattress today and the experience was excellent. I was greeted at the door, walked to the mattress department, and Luis was professional, courteous and thorough. I never felt rushed or pressured. I love this store. I always walk out feeling good and everything I have bought from them has been high quality. I would highly recommend this store. They always exceed expectations!

Edit #2 changing my review once again. And man I have never received this great customer service. Me being in retail sales. It was such a relief when the GM called me personally and told me what the resolution was. All this was an honest mistake and this pandemic did not make it better. But this store took ownership of the issue and took care of me. Cannot be happier. Now I’m hoping my furniture shows up when it was said. Edit: I’m changing this review for now because it turns out that not the entire bed has been ordered. I originally placed this order back in AUG and now in OCT I’m finding out this. As we walked in Okeefe greeted us and asked the normal questions like what are you looking for, what kind of style and all that. He pointed us to where he thought we might be a good place to start but then something strange happened. HE DIDNT FOLLOW US. At that point i knew it was going to be different. We went in knowing that we have already purchased from Darvin’s but my wife and I walked in to see if there was something we were missing. We looked around while Okeefe stayed around accessible. When my wife and I knew we might be interested in knowing more info on promos, Okeefe was right there in a flash. Okeefe was so down to earth and telling us more about Ashley Furniture. At the end even though I was thinking to call Darvin to see if they can do something with the price and shipping I decided against that because Okeefe was such a great people person and I wanted to give him the sale. We ended up spending about the same if not a couple hundred more but my wife and i were happy with the style that was available. I was more pleased with the service I got from Okeefe. I hope Okeefe never changes and I hope his selling style gets picked up by more and more furniture sales people.

Don’t shop or buy from Ashley on Cermak and 17th ave. I bought a sectional from them back in November 2018 and try to make a claim 18months later and got declined for no reason. Came to the store to try and see if I could get some help and nothing. Sectional didn’t last 18months won’t shop here anymore

(Translated by Google) Excellent service from Mary Arroyo🙂 (Original) Excelente servicio de Mary Arroyo🙂

My service rep by the name of Louis was Extremely Excellent. His customer service was on point. His presentation and personality was welcoming and pleasant, I love the way he worked with me, he took his time and made sure I was completely satisfied. I can say my time spent was worth every minute I was in the store. Thank you Ashley Furniture for making my day. I truly enjoyed shopping with you guys today. Very happy customer, Trina

This location has beautiful displays out and such a friendly staff. Luis was beyond helpful, explained everything well, and answered all of our questions. You can't beat their deals! Definitely recommend Ashley Furniture and especially this location.

No waiting to get into store. They had some nice thinfs, just nothing I was looking for.

Went in Sunday to purchase a bedroom set I had priced a couple day prior at another location. Upon entering there were two male employees standing at the door. Neither greeted me nor asked if I needed assistance. I ended up literally walking the whole store TWICE looking for the set I'd come to purchase. I passed 4 employees total in this duration. Three men and a woman that NOTHING about her looked welcoming, helpful or interested in my concerns. I eventually looked up on their website (via MY phone) and realized they had another headboard, but the same set. I decided to leave because I HATE bad customer service, especially when I'm spending money. As I was leaving, one of the men, who is STILL standing at the door, asked if he could assist me or if I had some questions. I explained that I had, but now I was leaving because I could never get any assistance. I left and went right to another store and spent my money....and it was appreciated!!! Why are you posted at the door f not to capture customers as soon as they come in?? You should know if a person comes in on a Sunday EVENING, they are most likely be there to purchase not browse. Money and opportunity...and commission, lost!!

Went to the store in Broadview after visiting so many other places, Alex was superb! He helped me with the small budget I had to work with, and the sofa will be on time! Thanks Alex at Ashley’s!

(Translated by Google) I came to Ashley I was attended by Mary Arroyo Nevarezexelente service I highly recommend them. (Original) Vine a Ashley me atendió Mary Arroyo Nevarezexelente servicio se los recomiendo mucho.

Fast and easy. Mr Alexie Torres was quick and knew exactly what I wanted. Definitely coming back to this location.

Great tour in Ashley in the store with Maria Arroyo I like the furniture and prices.

Excellent service from Luis our salesman.He wasn't pushy he worked with us and helped us decide on what we needed. Very happy with everything. Will be back for living room set. Thank you. Ashley Homestore.

Friendly customer service

I am very satisfied with the furniture My husband and I purchased , Mary Nevarez helped us to buy the perfect bed for my daughter , she is really friendly and a nice attitude!! I really recommend her!

Helpful staff, good finds.

Great customer service from Kerry Baker. Great attitude and very helpful. Made us feel very comfortable with our purchase.

It was a great experience.Mary Nevarez Arroyd was very nice & helpful

They have great furniture very durable sofas dressers they show you there by pushing down on display drawers hard and even jumping on display sofas so you know there the best quality wood and made here in America!!!

(Translated by Google) Very good service and beautiful furniture I liked how Mrs. Mary Nevarez Arroyo attended me. I highly recommend it. (Original) Muy bien servicio y bonitos los muebles me gustó como me atendió la señora Mary Nevarez Arroyo. Se las recomiendo mucho .

Very friendly people, they helped us in everything, they solved all our doubts. They have more variety in terms of products.

I enjoyed my time at Ashly’s. The sales rep was very nice and explained everything thoroughly and quickly. I got exactly what I was looking for.

(Translated by Google) Excellent service from Mary Nevarez Arroyo in Ashley. Personalized attention to every need. (Original) Excelente servicio de Mary Nevarez Arroyo en Ashley. Atencion personalizada a cada necesidad.

Keith is a great salesman. Can't wait to get our new furniture. Will be back to do business with him.

Wonderful experience at this store. Was attended to very quickly and professionally by Alexis. We Purchased a table we have been looking for at a great price. Highly recommend shopping here.

I came here to look at furniture for my apartment and I was seen by Mary Nevarez Arroyo, who gave us our different options and was very nice. Would definitely recommend this place.

Mary was very helpful and gave us all the information we needed.

Staff was very pleasant. They’re willing to assist. Browse with you. Knowledgeable on deals.

They have good collection!

FRAUDULENT EXPERIENCE AND HORRIBLE CUSTOMER SERVICE I am contacting you today for help. I hope that you are responsible enough to not only respond but also help me. You were very quick to help me before the sale, to be nice and kind, then took my money. I was promised quality furniture and paid the price for it. My sales person sold me on your quality and assured me that your furniture will last at least 10+ years. That is what Ashley Furniture is known for. Nevertheless, what threw me off was, as I was getting ready to pay, I was asked if I wanted to purchase a 5-year warranty? It was explained, to me, for a small cost, “It is just added protection, just in case something happens during those 5 years. Okay, fine. The Sale agent did not have anything for me to read before deciding but ensured me it will cover everything, as an added insurance. However, said all the info is in the paperwork, which was given to me after I paid. I trusted Ashley Furniture... Within 5 months, I noticed my table breaking down, there appeared buckling and discoloration. I have been trying since then to reach Ashley for months but it is as you are hiding from me because I want to use the warranty you sold me. Actually, this should still be covered under the original 1-year warranty, but I also paid for the added extra protection. Literally, I am double covered. Finally, you sent a tech out and I am not sure exactly why, but you are refusing to replace it! Your quality is not what you promise. If your furniture falls apart in 5 months, especially because we use it sparingly. You sell me on the quality, then you sell me on this great 5-year warranty, but like you tell other customers, “Oh, Your issue isn’t covered by the warranty.” It seems that no one’s warranty claims are covered by warranty. So why do you sell it to us? Just to add revenue? Alternatively, maybe someone in your organization is mistaken and does not know why we purchase the added protection and/or is trying to look good for your organization and is falsely trying to make his/her guarantee claims department look good. I do not know what it is. It was not until recently, I found a group that can get me to the executive team and other customers who have purchased the warranty and not getting help either. Since you do not want to replace it, This is my formal request, for a full refund of my purchase. I know I am not the only person who has been lied to about the quality and the Warranty. Do you pay a good bonus when your sales agents sell a warranty plan because it seems like it is free money for you, because it does not seem to cover anyone’s warranty claim. This has been a frustrating experience trying to get anyone to even talk to, but ultimately no help and when I did find a person, they stated that the warranty is no good to me! Talking to other consumers who purchased warranties, we each have different issues; we all are being told that the warranty does not cover any of our issues? That is not right, and sounds like fraud! What do I need to do at this point for proper customer service, a refund and a decent person to help me. I will file a claim with my State’s Attorney General’s Officer or the BBB. I want to give you the opportunity to do what is right! Instead of jumping to any legal action first, you sold what is clearly a “Lemon” furniture and a “Lemon” 5-year warranty... I liked the table I purchased, but you sold me a lemon, as it seems others have too along with a warranty that is a farce! I am requesting a full refund; due to the whole experience, you put me through, poor quality and a warranty that seems to not help us. That is it. I purchased a 5-year warranty for my table that lasted less than 6 months before breaking down when your sales team should have easily lasted 10+ years We want to be happy and feel good for years. I bought this table with the reputation of Ashley’s quality. I was sold on backing up my investment for 5 years. Instead, I feel ripped off and that is not right. Ashley Furniture took advantage of my nice demeanor.

This location was great. The place was super nice and organized. We were greeted, but not hounded, upon entry and Tommy our salesman gave us good general info on where to find certain things, such as the couches we were looking for. We took our time walking around the store checking the different pieces out and he checked in on us at perfect intervals so we didn't feel like we were being stalked when we showed any interest in a particular piece. We ended up making a purchase from here and again Tommy was great in helping facilitate the purchase and helping confirm delivery dates. Would recommend this particular location to all looking for new furniture.

I had a wonderful experience buying a bed and mattress from Carmen and Mary today. They were both very professional, patient and extremely nice! World class customer service and thanks 😊

(Translated by Google) I came to Ashley and Mary Nevarez Arroyo attended me with excellent service. I love your products. Buy what you needed. I recommend that they come to buy and ask for Mary. (Original) Vine a Ashley me atendió Mary Nevarez Arroyo con excelente servicio. Me encantan sus productos. Compre lo que necesitaba. Recomiendo que vengan a comprar y preguntan por Mary.

The worst store, that we could be! We bought furniture June, 24 and we don't have our furniture now! A few times delivery date was changing. 1 time I waited a delivery, because store send me a message about this date, but nothing! And customer service didn't call me back about this situation and didn't say a new delivery date! I wanted to cancel my order, but 10% cancellation fee! Are you seriously? You haven't delivered my order and you wanna take more money. It's terrible. I'll never buy nothing in this store. Now I just hope, that my order will be delivered soon.... ( I have been sleeping on mattress on floor for 3 month, is it ok?)

Help Sale Representative!

Great sales.

Good experience. We are very happy with our purchase. Our salesman Alek was very knowledgable and helpful! We would go back to him.

Salesman was very nice, not pushy. I went in knowing what I wanted and left with exactly that! I believe my salesman was Alek!

Super helpful!!! Luis have all the time for us to see what we like no rush!!

Good people Saleswomen Mary nevarez is really helpful

Just made a great purchase at Ashley Furniture, consisting of two leather couches and reclining chair, along with a set of tables. Excellent product at a very reasonable price for the explemary quality. My wife and I agree that it may be the most comfortable furniture that we have ever sat on. Look forward to many years of lounging on it. Service was excellent and will fully recommend to my friends and family. Thank you Ashley Furniture.

Today I went into Ashley and I received help from this wonderful saleswoman name Chelsey she provide excellent service and she was able to price match my items. I was extremely satisfied and please how everything was handled with my purchase.

Alex's and Oscar was amazing, Alex help us buy our 98 year old mother a new bed, he was attentive and very professional. Alex listen to what our mom needed and made all her requirement come together. Let them know what your looking for and your budget and they will work with you. Nice job Alex keep up the good work. Thank you for your help. The Hannah Family.

There were very nice and willing to work with you they had lots of patience 😉

Great Customer service at this store!!

Since the moment we walked in we were warmly greeted by Alek. Let us know where we could find everything that we needed and gave great detail in the products (sectionals/mattresses/pillows) and lastly ended up purchasing a great sectional for our home! I will also like to add that there’s a huge selection of anything that you need (huge plus). We really appreciate the kindness from everyone working here. Will definitely come back!

The women that helped me were absolutely fantastic. Carmen who works the front end of the store and the two women that work in the finance department in the back. Unfortunately I didn't get their names, one was the manager the other woman has braids. Absolutely phenomenal. I'd definitely be back to this location when its time to get more furniture

I got a good deal on a sofa

Great service! My wife and I have bought all our furniture for our new home from this store since we bought it in 2018.

(Translated by Google) You buy what you want without pressure from the sellers. (Original) Se compra lo que uno desea sin presión de los vendedores.

Great service and friendly staff. Just wish they had more option available.

Seriously getting in contact with these people is horrendous. I was told my order would be ready on Monday and then I call the DC to confirm and they tell me they are not even open on Monday's for pick up. Very pleasant in store experience but making such a large purchase and then not being able to see what is going on is insanely frustrating

I love Ashley's!!! I purchased a recliner sofa & love seat apx. 1-1/2 yrs. ago with a deal they had with end tables, lamps, rugs & centerpiece for table..I purchased another recliner sofa, same brand to complete my family room..The service this location provides is top notch..Delivery of sofa was timely, they unwrapped the sofa before they brought it in & took all the garbage with them...put it right where I wanted it..Great, great job from start to finish!!!!!!!! Till my furniture started peeling, 1 year later.... Very disappointed

Okeefe did a great job taking care of us!

O Keefe is the best salesman

I came in to buy a sectional and was given a very good deal. The saleswoman worked hard to give me the best price she could give and do it quickly.

We got there a little early for our appointment but they got us in and through the store very fast, had plenty of time to see what our options were, and given lots of details about what was going on with each piece to the furniture we wanted. Definitely will be coming back to this store. Sad we have to wait so long but I'm sure it will be worth it :)

My experience with Ashley Furniture and staff has been the easiest and stress free experience I ever had shopping for furniture. I walked inside the store and the friendly staff immediately greeted me and gave me my space and allowed me too look around in peace . Thanks Tom for your professionalisms and knowledge . I’m still smiling and can’t wait for my furniture to be delivered 😃

This one of the best experiences i have had. Great place. Very courteous and professional employees and very attentive and knowledgeable. If you need any type of furniture do not hesitate to come here.

Hi my experience was excellent The sales people let us wander around Without pressuring us about any of the items we were looking at The salesperson helped us was knowledgeable and pleasant and was an excellent experience I would buy furnishings again from their

T the sales rep was great. Also Ceaser was very friendly too

Honestly , what is the whole point of making an appointment if the sales people do not respect it nor great you. Horrible customer service . I will not be coming back here again .

Nice professional black American young lady

Tommy was great and patient ! Thank you Tommy for everything and the great experience!

Great selection and customer service. Staff were easy to work with, helpful, and were not pushy like other stores.

A great, easy, and fun shopping experience!!! Tommy was friendly, professional and courteous. He also made sure we got the best deal!! We will definitely be coming back for furniture needs in the future!!!

No one greeted me no one came by me for 20 mins I walked to the back asked the girls sitting to set me up to finance they helped me get a loan then finally someone came to help me after I was approved . Today they delivered my mattress and said they wouldn’t go up 5 flights of stairs because they aren’t covered by there ins to do so , why didn’t anyone tell me this when I bought the furniture . I have been calling all morning and no one is answering to speak to someone about this