Ashley HomeStore & Outlet Broadview, IL 60155

buena gente y buenos presios

Very nice salespeople. No pressure to buy and helpful answering any questions. Would definitely recommend.

Great prices Super service Lorenzo is a great Salesrep Thank you

The sales staff was outstanding and were helpful in selecting the furniture for specific rooms.

Very professional workers!

Had a good experience and bought a very nice piece of furniture at Ashley.

I had a wonderful experience this morning, went shopping at Ashley and found what I was looking for right away. The sales associate was great. I would recommend Ashley to everyone.

My husband and I were really impressed by your store. Alek our salesman was knowledgeable and personable. What a great experience.

Michelle Alvarez was very knowledgeable and very helpful! We look forward to our new sectional!

Gab the manager is awesome, Andrea my sales person time a lot of time showing and helping me figure out exactly what i needed. but not the best quality furniture if you need something for small places. very small selection of nice solid wood furniture. come on ashley’s you used to have a lot of nice items what happened.

Sales associate was very helpful and polite. She was very knowledgeable of her Merchandise,and was willing to go the extra mile to make sure I was happy with my decision.

I highly recommend this store. We were treated with excellent customer service. If you’re serious about getting quality furniture, go see Lorenzo. Not only is he very knowledgeable but also has the customer’s interest at heart.

I went to buy a reclining sofa and they were very attentive and polite found exactly what I was looking for very grateful

Mucha variedad de muebles ideales para el hogar.

The store was clean and well set up but we had a hard time finding a salesperson to help us. We walked around the store for over 30 min and weren’t approached by a single employee. We did eventually run into a salesperson named Gabriel and he was super patient with us even though we were indecisive. We left with his business card and contacted him later in the day to put our order in. Thanks, Gabriel!

They dont tell you everything upfront.

Super mal servicio. No tienen respecto a los clientes. Te mienten para ser la venta y después no cumplen con lo que prometieron

Please do yourself a favor and don’t buy your furniture here. The customer service here is horrible. From managing to sells they all have a horrible way of treating people. Of course when it comes to selling you the furniture they are incredibly nice and attentive. They even lie to your face telling you what they think you want to hear so you can make a purchase. At the time of selling I was told my order would get to me 2-3 weeks. After making the sell they notified me that the sells person lied to me and that it was impossible to get the furniture at that time and that it would take at least 2 months. It would take over 2 months to deliver and the items would come by parts. Some taking 3-4 months. All things that were not told to us upon purchasing. They told us it would be all together in 3 weeks. The lady named Delia said that she didn’t know why the sales person lied to me but that it was not her problem to deal with and that it was my problem and then hanged up on me. I tried to cancel multiple times and each time they would deny my request to cancel. I would get contacted by different people from the store only to get told that they would make this right and call me back the next day but then they would never call me again. I called customer service and they told me I should go directly to the store to speak to the manager as this treatment is unacceptable. I go to the store and there’s a Guy named Alex and I was received with a condescending tone. He told me “ this is what happens when you talk to customer service from Mexico. They want us to deal with the problem ourselves and I’m left here having to deal with the issue” of course the store has to deal with the issue the problem comes from the store what does he expect ? I’m honestly so disappointed and exhausted. There’s so much more that has happened but at this point I’d be writing a book if I continue to write about my experience. I’m not sure what’s wrong with the people working here that they all have a horrible attitude but I seriously warn you guys to stay away from this store. It’s all nice when their trying to sell you the furniture but it’s what comes after that’s complete hell to deal with.