Ashley HomeStore & Outlet Broadview, IL 60155

The salesman was helpful and knowledgeable He answered questions about the mattress and what made it a good buy. The delivery men were courteous and efficient.

Enzo helped guide us through finding the perfect sectional to fit our living situation. By far one of the best sales rep I have ever met!

I enjoyed walking around the store and didn’t have any sales people hovering they came back periodically as answered questions when needed.

The manual recliner chair that I bought, was great I got it and didn’t have to wait. It’s a perfect recliner chair for my eyelash extension business!

Excellent customer service. Andrea is great!!!

Muy buena experiencia encontré justo la recamara que necesitaba y muy buen precio!!

excellent customer service, (Andrea) she helped us to get want we wanted for a very good price. didn't have to spend too much time looking around. I would recommend this store to all my friends and family. The estimated delivery time is not long compared to other stores I've been visiting.

Carmen was a joy to work with. Found everything I wanted at a great price. Delivery not until December but that’s ok. Will go back to tables and lamps at a later date. Nice store and friendly employees

Carmen at the Broadview location was so patient And nice. She made sure I got what I initially came for without over doing it.

The sales person was very friendly and knowledgeable but most importantly, did not hover! She gave me my space to look around, but came back to see if I needed anything. The check out process also went quickly which was a nice change from previous furniture shopping experiences! I highly recommend this store!

No pressure, great service, including manager Gabriel A. and salesman, Luis B.

Just checking on the availability of couches since everyone has stuff on backorder because of the pandemic.

Decent, beautiful products

I was there today and there was water in the floor without a wet sign, I felt down and I hurt my arm. The Manager told that I have to fill up a report but nobody call me. Be aware of those floors specifically elderly people. Andre the sales person was so nice with me.

Don’t purchase from this store, they’re making me wait for more than 6 months to get my sofas and I called to cancel my order and tell me to wait more and they don’t want to give ne my money back 😡😡🤬🤯 never purchasing again bad costumer service

On 8/28/2021 my Mom got on the Hurston/Sterns & Foster mattress product # 1489597, this bed is what my mom order with the blue base cover with the brown remote,. Ashley sales manager and sales person sold my mom a Rockwell LXP Queen product # 1489609, and the bed base was black with a short black remote. Not what my mom ordered. mattress we didn’t order. Not only did they send my mom a mattress she didn’t select , they did the same thing with the base. And the manger was aware what my mom originally purchased. When they delivered the bed and base on 8/28/21 I told the delivery guy this wasn’t why we ordered in the store he immediately called customer and the young lady told me not to take the plastic back she would speak with the store when they open. She didn’t get back to me so I called the store and customer seer dept. spoke to Penny she said she would have her manager follow-up with me. This never happen instead the mattress had a light red stain on it and other dark spots on the mattress. Until this day they refuse to exchange my mom mattress or bed base. And we are in a pandemic and my mom has to be force to take a spiked nasty mattress she didn’t order but been charged for. DO NOT BUY FROM ASHLEY FURNITURE STORE IN BROADVIEW

I just left the Broadview store. I came to buy. I walked around for approximately 20- 30 minutes. No one spoke to me or offered to help. I left the store pist.

If I could give this place zero stars I would. We went in to buy living room sofas, and once we had already paid and signed everything we were informed about the 6 to 8 week delivery. We were concerned and the guy Alex told us not to worry, it would be 6 to 8 weeks at the most. So 10 weeks pass and after many phone calls to their corporate number and store (where our call is forwarded to a prerecorded message that says we don't have a delivery date for your order yet and hangs up on you) we finally get through to a rep who says it'll be delivered next week, wait for a call to schedule. The week passes with no call so we call the number again and this time the rep says sorry we actually didn't have your order scheduled. At this point we ask for a refund and the rep asks if we wanted to wait another week or so in case they get a delivery date by then and of course we said no since there wasn't any sort of guarantee they'd have any sort of update. Then they ask if we want to buy something else that MIGHT get delivered on time with again no guarantee we'd ever see the sofas. They took our money fast enough but couldn't at least give us the courtesy of being honest or even answer our calls. Never buying from Ashley again. Don't trust the salesmen here, all they want is your money and will say whatever they need to to get it.