Ashley + Outlet Broadview, IL 60155

Purchased almost $15k furniture at this store 5 yrs ago. We currently need more furniture so I called the store to see if previous salesperson still worked there. Went through several departments but nobody answers the phone despite calling on numerous days. Left messages twice. No return call. We went to store and after 10 minutes walking through store, couldn’t find one salesperson to help us so we gave up and left. Gave us the impression that this store may be going out of business. Such a shame because we had a good experience 5 years ago.

Went to a retail store and every item we selected they no longer carried - why even have them on your store website and why did the sales people chose them? Then they told me to go to the outlet and they may have it. We drove all the way to the burbs only to find they don’t even carry them in the outlet store. Then we went online with the sales person and everything we liked, they no longer carried. We finally found something - it was not even the 10th choice but we needed a sleeper sofa for guests coming. Every day we received phone calls, emails and texts saying that we had to confirm or the delivery would be cancelled so we confirmed three times a day when we received the notifications. A day of the delivery, we got a phone call and someone personally spoke to us and said that the driver would be there in 20 minutes. 20 minutes later we received a phone call from the driver saying that we were not even on their route and they have no idea why anybody put the sleeper sofa on their truck and that we would have to reschedule. I called and complained and after complaining a lot never heard anything. Two hours later we got a phone call saying that the delivery people were out front. They were supposed to come to the back where the car park and gates are so that they could carry it in to the house. I told the delivery people to bring it to the back. They just stood there and looked at me. Got a phone call saying hey the delivery people are there and they want to bring in the sofa and I told the person on the phone yes I’ve been telling them for the last 10 minutes to come to the back to bring it into the back door. Still they just stood there and looked at me like they had no idea if I was speaking English. Then after about 20 minutes they left.