Ashley HomeStore Burbank, IL 60459

Ashley HomeStore Burbank, IL


About the store

Great style doesn't have to be expensive! Ashley HomeStore cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Burbank, Illinois at a price that other companies cannot compete with. Ashley HomeStore has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on W 78th St, next to Starbucks. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

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Customer Reviews
4.3 Star Star Star Star Star
(957 reviews)
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Amazing furniture. Great prices. Awesome customer service.

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I went to Ashley furniture in Burbank looking for furniture I needed. Mario when above and beyond to make sure I purchased what I was most comfortable with product and price wise. He gave me suggestions and his advice but was in no way pushy what-so-ever. After I decided on the merchandise the process was absolutely painless quick and professional. If in need of any help I recommend to see Mario Chiquito.

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Ryan Jordan, at Ashley, was a real pleasure to deal with, he was attentive, efficient and made the entire experience with Ashley first rate.

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My sales rep Khaled was amazing.... he walked the entire store front to back putting together different combinations of bedroom sets. He was very patient with me as I made my decision for the perfect bedroom set. Great shopping experience! Look forward to shopping with he again as I continue to finish decorating my home!

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Great

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Clean store, clear layout and full of knowledgeable and helpful sales associates. Great deals

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Went in today with my mother to get some new furniture for our family room. Ryan helped us out tremendously and was very knowledgeable. We were very happy with the service.

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Overall excellent experience. Our sales rep Ryan and store manager Ralph were very knowledgeable and helpful. They really took the time to explain details about each product in terms of quality of the fabric and the wood. We came back a week later to purchase a mattress from them. We are 100% satisified with their services and will be sending friends and family their way.

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this is an updated review, I was supposed to post this a while ago but was waiting to receive my order first. The store manager Al Renkowiecki reached out to me regarding the issue that I had with Josh and offer to help, I agree and went back to the store where Lavelle and Rita Johnson took good care of me. Lavelle was very patient and helpful , he answered all my questions in a professional manner. Rita made the exchange process very smooth and went the extra mile in upgrading my purchase at no extra cost...she is very sweet!!! I've received my Rug few days ago and can't wait to use it at my new apartment in 2 weeks. Also received through the mail today a postcard from Lavelle on behalf of the entire team and that left me speechless, what an outstanding customer service? After all these, my opinion about this store has changed a lot and will definitely recommend it to everyone. I really appreciate Al for reaching out, also Rita and Lavelle for making my experience awesome ☺️ BYW I'm enjoying my office furniture and will keep you posted when I open the rug. Big thank you the Ashley Furniture HomeStore Burbank IL.

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Great customer service!

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Have had nothing but positive experiences shopping at this particular Ashley HomeStore! Furniture shopping is usually so stressful for me-I find it difficult to choose what would work best in my home. Salesperson Monique Perez walked me through different options and I’m so happy I had her help. She gave me the advice I needed to complete my living room and we were able to stick to my budget. The best part is that my furniture was delivered without any delays or problems.

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Everything was beautifully !!

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I had a very pleasant experience. Sales associate Lavelle, not only greeted me through the door but was truly patient and helpful with my purchase. I went in looking for something I saw online but fell in love with something better. Thanks to Ashley for making my new furniture purchase a great decision. Will do another review after having it for a while.

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Nice, but high price

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Great

Star

Had very bad experience at the store. After getting my items delivered, I noticed items missing and items were mixed up because I didnt even order them. I asked the delivery staff on how the process works getting my items that I ordered, they referred me to call the store. I called the store they told me different information than the delivery staff and made it seem like it was my fault for trusting them. They rescheduled my delivery for a date 4 weeks later. I received some gift cards for the inconvenience that I took to the Romeoville outlet store and I was not able to use them because wrong expiration was written. The representative at the romeoville quickly referred me to call the store and was not able or willing to help me. Overall BAD experience/service at this store and the outlet store in Romeoville too.

Star

This bad product store selling high price bad quality product, the store has no manage, never take care customer complain, don't buy any Ashley product they are bad quality and high price, so disappointed.

Star

Poor service and poor quality... i called them today about a sofa wich i have for 6 weeks and its already starting sink in.. the middle part is so flat that if i sit i touch the wood..and i am 124 pounds..when i valled costumer service they didnt want to help me at all with this problem..store is expensive and you dont get the quality what u pay for...

Star

These people in the furniture department will tell you anything to get a sale! I got my furniture 2 months ago and I've still been going up to the store about things on my bill that they lied about in the beginning and random charges made to my card. The rug sheds so bad. It looks like I own multiple cats. Literally hair balls every where. They told me my couch was on back order. When the couch finally got delivered weeks later IT WAS THE WRONG COUCH! Then they wanted to blame it on the delivery men, but the salesman put the wrong couch in the system. The whole process has just been a headache. I would never recommend Ashley's Furniture to anyone, especially this specific location! ***So, for my inconvenience Ashley's Burbank credited the rug to my account (which was 162$) and said they would send me a 100$ gift card (2 months ago) BUT I️ NEVER RECEIVED THE GIFT CARD.

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