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Ashley Store Burbank, IL
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Burbank, IL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Burbank, Illinois at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us in the Burbank Station Shopping Mall, next to Starbucks. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
In-store offers
What our customers say
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Rafael and Alex were friendly, knowledgeable and accommodating. Thank you for excellent customer service service.
The sales person was great. She knew that I was disabled and she took her time to help me. She never rushed me.
My experience with my sales person and ACIMA agent was great. They really work with me despite what was happening within the store. I was assured that I would get information in a couple of days about the sale. I did receive my receipt from the ACIMA agent However none from my Ashley sales rep. It is now Saturday and I purchased my couch on Wednesday and I have heard nothing about my sale or delivery attempting to contact the store directly by phone was difficult and inconvenient. So now I have to Back to the store to get information That is normally given to you. Hopefully my experience is better later.
I walked around the store a good 2-3xs this evening, looking at couches and bed frames, but never once had an employee acknowledge that I was in the store. I stayed for about 30-45 mins before heading over to Bob’s Furniture. At Bob’s, I was greeted as soon as I walked in the store and was buying a couch 20 minutes later. I came from downtown solely to visit Ashley’s and purchase some furniture but left with nothing. Disappointing experience.
I have been trying to place an order for 3 days online because Ashley Furniture no longer has customer service representatives to take an order over the telephone, you HAVE to place an order online, with AI. And I had problems with the online process. So I called for online technical assistance which was absolutely no help at all. If you have a problem with online ordering don’t call Ashley furniture online helpline because I couldn’t understand anything they told me it was like the person was speaking a foreign language.
I had the best experience at Ashley Furniture. I was able to purchase 2 chairs and the delivery date is perfect. The chairs will be perfect in my kitchen.
Zero stars as an order was placed without my consent! I did not approve the purchase & was charged for it! Had to spend hours on the phone with customer service cancelling my order. Will never return here and will be cancelling my Ashley credit card.
This became a two person job due to store crowd size but very helpful, communicated well and was eager to make the sale successfully.
Ethen was very professional efficient and made our sales experience extremely enjoyable.
Angelina was very helpful & answered any questions we had. She showed us a variety of options for the item we were shopping for ! Glad she found us what we wanted! I will be going back to her for anything else I need.
Complete liars! Do not go here or buy from the company in general. Salesperson ETHAN said to come back to receive free delivery credit on Black Friday. Went in, they said that promotion doesn't exist and won't honor it even though he signed a paper stating it would happen. Salesperson and manager both walked away wouldn't assist me nor solve the problem. They were ok with knowing they lie to customers and give false information. Corporate wouldn't help in any form either when I called. HORRIBLE customer service
Salesman was awesome and very helpful
Ethan is amazing!!! Please please ask for him. He was very knowledgeable and saved me money. He deserves a raise.
Showroom was well stocked and lighting was good
Great deal on a sofa. My salesperson, Anjelina, was friendly, helpful, and professional. Great shopping experience.
Staff was very knowledgeable and friendly and really went out of their way to make sure all of our needs were met
Rafael was the best salesman ever! He was very knowledgeable about the products and provided exceptional customer service!
I have never bought furniture here before & thought I would give them a try. I was helped right away but the problem was that there furniture is over priced for the kind of customer service that's being offered! I was told that my furniture would be delivered on the 7th & then the sales representative said I'm sorry I can do the 11th. When the 11th came I waited all day & no phone call no furniture! My husband went into the store & before he said anything the sales representative that helped us said "hello how do you like your furniture?" Is everything ok?" My husband said we never got our furniture he said "it was supposed to be delivered today" he looked in his computer & said sorry about that your delivery date was moved to November 19th. My husband said no one called me & why would you tell me this date if they were going to move the date. The sales representative said "Sir the ETA is November 19th. My husband said ok so the ETA is the expected date for the furniture to come to the store so when is it supposed to come to my house? The sales representative replied no later than the 20th. My husband said I want to cancel my order. A manager came & asked why did we want to cancel we explained the situation & was told "that's not a reason to cancel". Then they said if we keep our order they would take off $100. My husband said no deal I just went to Value City & they knocked off $1000 & gave me free delivery can you beat that? The Manager said no sir because our furniture has better quality. Yeah but your customer service sucks & for the amount you charge you lie to much. $5,000 is alot to spend & be lied too.
Sales man was super helping me in my condition. A update DON'T buy from Ashley ! They messed up my order and keep pushing back my delivery and they have a All Sales Final policy even when they mess up your order! Can't get my money back! Stay away from Ashley! Buyers beware!
Angel was very professional and helpful
Today at Ashley’s, I worked with Maria. R, she was great she answered all our questions helped us measure. My daughter and I were both looking for furniture. My daughter needed pieces that would fit through her doorway and also her living room which we were able to accomplish today. I also purchased a couch and accent chair, which I love and can’t wait until it’s delivered, The best thing was, With Maria, you felt no pressure or no obligation to purchase. I highly recommend her for your representative.
Everything was good great job
This store has a great variety of furniture to choose from. I would definitely recommend this store to friends and family. Because Bob's discount furniture is a competitive store of theirs.I chose to stop into Ashley's first and I was pleasantly surprised at all of my options. The customer service from Alex was very professional. I enjoyed my conversation with Alex. He helped me to choose the best furniture for my budget.Which was great and I appreciate him. Yes I do recommend a store to everyone. Thank you Alex!!💜
Great service. They showed me what I was looking for, gave me the space to walk around w/o crowding me and when I was ready answered my questions.
Justin was excellent!
Great customer services and offers
Angel was able to accommodate to our needs and budget. Will be coming back soon 👍🏻
I just received a notice that my card was charged for $2500. I made a purchase 3 weeks ago and someone charged my account today from this store. I keep calling the store and there is no answer.
I bought a couch from them , & the people in store were great and very informative with everything. Made the experience great. The guys that came and set everything up at home were quick and super friendly. My only complaint is that I had an extra piece I wanted to return since it felt to long on one side , & not even an hour after they left they couldn’t accommodate me on that.
Ethan provided me with excellent customer service.
(Translated by Google) They are very friendly, they help with everything, even if you don't know English... they do everything to make your visit the best 👍... I loved it.' (Original) Son muy amables, ayudan en todo.hasta si no sabes inglés..hacen todo para que tu visita sea la 👍 mejor..me encanto'
Good all everything
It was very easy and I feel good about my new purchase
My salesperson , Monique (?) was very friendly and polite and DID NOT follow me around the sales floor, which I LOVED! If a sales person starts following me, I'm heading for the door! Nice selection and I took full advantage of the 0 interest for 18 months.
Professional, nice, well taken care of, good prices
Great sales people enjoy speaking with everyone will come back
(Translated by Google) Today I went alone to look at furniture and I took 2 complete sets of beds. All thanks to Diego Hernandez, he helped me look for good prices and choose what was best for me. I recommend it 100%. Now the delivery service is horrible, I ordered 2 mattresses and I'm waiting a month. Every day with a story to be able to receive it, I had to go somewhere else to buy them. (Original) Hoy fui solo a ver muebles y me llevé 2 juegos completos de cama. Todo gracias a Diego Hernandez, me ayudo a buscar buenos precios y a elegir lo k más me convenía. Yo lo recomiendo 100%. Ahora bien el servicio del del delivery es horrible, pedí 2 colchones y voy para un mes esperando. Todos los días con un cuento para poder recibirlo, tuve k ir a otro lugar a comprarlos.
Monique was amazingly helpful! It was quick and easy.
THE DELIVER WAS GREAT RUBEN AN THE OTHER GUY WAS GREAT AN THE MANAGER J B IS GREAT BUT IM VERY DISAPPOINTED THAT I DIDN'T RECEIVE ALL MY FURNITURE TODAY AN I BEEN WAITING 2 MONTHS AN FOR THEM TO CALL ME THE DAY BEFORE IS NOT PROFESSIONAL IM VERY UNHAPPY ABOUT THIS SITUATION BECAUSE I HAVE BEEN SHOPPING WITH U GUYS FOR 10 YEARS AN NEVER HAD A PROBLEM
Friendly Sales Personnel, fair prices, quick delivery, no interest for 12 months.
Great customer service!
Walked in with my daughter shopping for a mattress z, she had to most of them
I went to Ashley’s with a picture of what I wanted and Angel made the process easy and answered all my questions and made me aware of other things that I should know. She was friendly and patient. I would recommend Angel as the person to ask for.
A HUGE Kudos to Monique, Alex and Fabiola they gave me the best customer service ever!!!! what i went to buy it turns out they found me something better!!!!! I will always come back!!!! Ashley Furniture is one of my favorite Stores thank you for your service i’ll be back again!💖💖💖🎉
Daniel was very friendly / professional
My experience at Ashley was great! Love looking around in that store.
Good customer service and great prices
My experience with Ashley Furniture - Burbank store was done online and customer service over the phone.. I found the app easy to navigate and the service rep I spoke with was courteous, patient, informative and helpful during the entire transaction.
(Translated by Google) Today I went to look for a dining room and Mrs. Maria Rodriguez helped me and was very kind and very patient, she gave me my space and my time to explore the place without putting any pressure on me, I felt very comfortable, she very patiently helped me to do the order, people like that make you feel very good, thank you Mrs. Maria. (Original) Hoy fui a busca un comedor y la seńora Maria Rodriguez me ayudo y fue muy amable y muy paciente ,me dio mi espacio y mi tiempo para yo recorrer el lugar sin ponerme ninguna precion,me senti muy comoda , me ayudo con mucha paciensia a hecer la orden,personas asi te hacen sentir muy bien,gracias señora Maria.
JD was helpful and gave my wife and myself a great deal and very friendly and everyone at ashley furniture. Are great will definitely go back to buy furniture
Very professional and friendly
So happy with our purchase today and super excited to get my furniture. Justin was super friendly, knowledgeable and patient. ESPECIALLY because Darvin treated us so poorly with our additional service contract. Ashley has our business from now on.
My husband and I stopped by to purchase a mattress today and received the best service from Angel Hernandez! I myself work in retail and know all the hustling strategies out here. Angel has great potential with his wonderful personality and customer service skills.
Right from the start when I called to find clarity about a service that the store or company provided I was treated with respect, kindness and I was told to ask for a certain person when I arrived at the store; upon arriving I soon found out that Monique was as pleasant as she was on the phone in person she made my experience there refreshing she was very intimate with my shopping concerns, on top of that I was in a bit of a rush and she was very mindful of that Not only that but I was able to complete two transactions although only one went through, but by the time I found out she was already done with my original transaction. thank you, Monique; I would recommend anyone who is looking for a great experience in customer service to that store. Thank you.
The sales force and sales manager were fantastic? Great furniture great price? Great delivery.
Great Customer Service very very helpful Thanks!!!! Again
It was great
Alex was amazing! He was extremely patient and diligently made his absolute best to work within our price range. 11/10 for service ! 🎉
Rafael C was excellent took his time with me and was very thorough. Ashley and 79th and Cicero
My experience could not have been better!
Pleasant experience after visiting 3 other furniture stores. They had exactly what I was looking for and was familiar with their products to help me find my perfect dresser.
Great in store greeting form sales rep. Sales rep was very knowledgeable and helpful. Sales rep answered all questions asked without hesitation.
Excellent customer service. I’ve been to 3 stores total and the Burbank store was by far the best. They were not pushy, very knowledgeable and informative of all products. I will shop here again and refer my friends and family.
(Translated by Google) The lady who served us was very kind... with a lot of passion, (Original) La señora que nos atendió muy amable .. con mucha pasiensa,
Justin was brilliant, on point. Justin listened to our request and worked with us to guide us towards what we wanted, within 7 minutes. Nice and simple, down to earth.
Everything was great, fast and efficient
My experience at Ashley today was beautiful perfect gentleman they took time out and help me out with my purchases. and make very good recommendations on my purchase. I think them greatly.
(Translated by Google) Excellent service (Original) Excelente servicio
Great Experience from the time I got in. I got approved and purchased my items no more than an hour. JB was excellent help. Thank you.
JD was an excellent salesman. Very knowledgeable about the items I was interested in and helped me stay with in my budget. Thanks Ashley!
First coffee table delivered marble was shattered. Took 2 months. Ashley home store customer service number is useless. Never can speak with a live agent. Still waiting over 3 months for a coffee table. Then was ordered for new delivery today (over 1 month from when they sent damaged product) but cancelled without notification and rescheduled ? 1 month later. I would go somewhere else. You might have to pay a little more but at least you will receive what you purchased and get likely get better customer service. Very disappointed If someone from Ashley response please respond with a contact number where I can speak to live agent. Thanks.
Very pleasant experience we got what we were looking for a set of new mattresses
My sales guy Ethan was very Personable and knowledgeable Regarding the information I needed to know
This location number one all of personal good and nice talking to customer especially delivery stuff on the time coming thanks to manager
Veronica did a great job! I will be back to purchase more furniture she did a great job thanks!!!!
Once I arrived at the store I was greeted nicely and asked if i needed any assistance on a room of choice and sale items. Picking out items was super easy and I found some really cute items. Thank u Ashley furniture
Our Sleep Expert/President’s Club Salesperson (Edgar Ethan Alvarez) did an outstanding job in tailoring our furniture order to suit our needs - while staying within our budget limits. I am very happy with the way our furniture order turned out!
Very efficient and friendly. Got just what we needed. Knowledgeable
Diego was very friendly, professional, and helpful! I had a great experience!
Friendly efficient service!!
This place is the best and has the best patience and customer support. If you want furniture come here and ask for JB AND ETHAN
We had just come from a different furniture store where the greeter hovered over us and followed us around the store as we looked at couches. He was also rude to us. Ashley Furniture; however, was a breath of fresh air from the moment we walked in. They were very kind, and they answered our questions and let us look in peace. They were very personable! We bought a couch and ottoman, and I will definitely shop there again!
Thanks God for Justin taking time to help us elderly couple. He was patient, kind and considerate of our needs for the house. Excellent sales Representative.
Not my type of furniture
Ashley store
I ABSOLUTELY loved the GREAT quality that Ashley’s store has!! And the customer service exceeded our expectations! my fiancée and I went to the Burbank location and the customer service was outstanding! They even stayed 2 hours with us after the store closed doors to help us out with the best payment plan and discounts. I would absolutely recommend them!
Staff was great, very informative, helpful, and funny. Was a great experience and highly recommend. If you go see Alex, Monique, and Angelina
Huge selection my female friend purchased a bed
I needed an accent chair to match one I bought at Ashley last year. Justin made it happen, found just the chair I was looking for, arranged delivery, took my payment & I was on my way. Friendly, great service!
Great experience, vicited 3 stores looking for a mattress and this one had the best deal, Veronica our sales person was so great, she didnt push us and aswered all my questions. We end up buying here, the manager also gave us a good deal too making it a place that I want to buy my next living room set in the near future!
My experience with Ashley Furniture store is great. I don’t think you should try to call. People must say them pay the bill off and I know this part your job but it’s kind of impolite to do that when you know when you want to pull the your property from your company other than that, the salesman were great. The people in the store was great And I would advise someone else to shop at your store. Thank you and I appreciate your service.
Very helpful and friendly associates.
Good
My bed was delivered and set up Ashley delivery company. The same day the beds support plank buckled because the legs supporting it were all different sizes. This caused all the weight to be placed upon one single leg. I took delivery on 5/27/23. As of today 5/15/24 Im still getting the run around. We had to remove the platforms under the mattress and now it’s supported by the floor. I was told pieces would be sent out numerous times and still haven’t received anything.
Salespeople were very friendly and Attentive to my needs. Thus I was able to find exactly what I needed and in my price range. Kudos to Ashley Furniture and Their Amazing Sales Team
Diego, Maria and Alex were great at assisting my husband and I with our purchase. Having a budget with múltiple items to consider, Alex gave us a great discount. We were extremely satisfied with our purchase. Most definitely recommend and highly encourage everyone to visit for your next purchase. Thank you Alex, Diego and Maria.
Great buying experience. Diego went above and beyond to make sure we found what needed at a great price for our new home.
Excellent service
Great furniture with great financing options that meet your budget. Our salesman, Robert C, did all he could to make sure we walked out with furniture we loved and could afford
The salesman, Robert, let us look around on our own and came over when we needed him which I love. When we did pick out our table he made the process very relaxing & quick.
Great staff ,they made sure i was happy with the price and my purchase.
Outstanding customer service
Over priced
Customer service was very helpful!
Excellent Customer Service knowledgeable of the items i choose.
Do yourself a favor and avoid the Ashley furniture on Cicero. I’d recently purchased a bunk bed and the experience has been incredibly disappointing. Firstly, the salesman, Ethan Alvarez, failed to mention that the bunk bed needed to be disassembled to other staff causing unnecessary hassle when I’d come to pick it up. Additionally, despite receiving $545 in credit, which was confirmed through seven separate letters, Ashley Furniture failed to acknowledge it. Furthermore, previous deliveries were marred by defective items that were not adequately repaired or replaced. To top it off, after these deliveries, empty boxes were carelessly discarded into an abandoned lot behind my house. Overall, the lack of communication, poor quality control, and disregard for customer satisfaction make it difficult for me to recommend Ashley Furniture on Cicero to anyone."
I had a great experience with Ashley Furniture Burbank , IL. and I am please with my purchase. Thank you Robert C. for allowing me to look around and make a selection. Also for closing the purchase. Thank you.
Overall experience was excellent. Veronica was exceptional. She listened, had patience, even showed options. Cudos to her professionalism.
JB was very attentive and Rita always seemed to be very friendly with us.
(Translated by Google) Veronica, very friendly and attentive to what people are looking for in the furniture store 10 out of 10 (Original) Veronica, muy amable y atenta lo que la gente busca en la mueblería 10 de 10
Went out of their way to make sure the total price and my monthly budget worked!
Angel helped my husband and I during our visit to purchase living room furniture. The customer service received was outstanding! The friendly nature was the reason behind completing our purchase, with Ashley Furniture!
It was a great experience with Monique she was so sweet and kind, determined to help me with my questions and concerns
Angel was very friendly and helpful. Eager to make sure I got the best deal possible. Manager very supportive of staff and made sure the deal was done. Offered 3rd party delivery referral for floor model. Delivery was quick and easy. Very satisfied.
My experience was great Maria was such a big help in helping me picking out some great furniture one thing I wish it came with pillows but over all 10/10
Ashley furniture in Burbank has the nicest and most helpful people working there, I had a wonderful experience which could of been a horrible one, but they went above and beyond to help and get things sorted and straightened out, I am so very grateful and I would recommend them to everyone who ask where can they go to get furniture.. This is my new furniture store.
(Translated by Google) Everything was very good, thank you (Original) Estubo muy bien todo grasias
The level of attentiveness, professionalism, patience, and courtesy I received from Diego and the staff at this location was phenomenal! Diego listened, he wasn’t pushy or overbearing as many salesmen often are. I really appreciated that!
Great service
My couch has damaged spots and not steady
Good Morning, Alex, from the Burbank Store helped me. My first item they didn't no longer had ,but Alex found me an Entertainment center to fit my budget. Great salesman,and has a wonderful personality. Thanks Alex!!!
Kesha was a very AMAZING PERSON SHE GOES ABOVE FOR HER CUSTOMERS ❤️
Salesperson Keisha was very helpful and Vibrant !!
All the three ladies I came in contact were very friendly and made me feel welcome.
Angel was really nice and the manager gave me a deal I thought was fair. Thanks
The sales associate was very helpful.
(Translated by Google) The person who helped me is Verónica Urquizo, very kind and excellent service, it is a pleasure to be able to count on people like Eya to attend to the customs, thank you very much Verónica for your help, very satisfied 🙏🌺 (Original) La persona que me atendió es Verónica urquizo muy amable y exselente servicio es un placer poder contar con personas como eya para atender alos costumbres muchas gracias Verónica por su ayuda muy satisfecha 🙏🌺
Keisha was very helpful in helping me find the best deal that best fits my budget. Keisha was very knowledgeable and professional, with everything she did. Please make sure she always has her job! Great employee!! ❤️
Great customer service. Too bad the furniture lacks the same appeal. I purchased a 5pc bedroom set last year and a year to the date of it being paid off. It has started showing signs of wear and falling apart. Very disappointing. All things look nice but the quality is lacking. It’s just outside of the manufacturer warranty so sucks for me .
Jason was awesome! He was friendly and knowledgeable most important he wasn't pushy. He made making our purchase of our new sofa pleasurable.
Efficient and courteous
It’s was out first time there and we loved the customer service. Very nice and understanding employees. We’ll be coming back!
Professional, helpful, knowledgeable of product
I bought table and chairs but no one come to repair when it’s broken , called them a-lot but no one want to repair Bad customer service and when they ask for pictures i sent a picture for them. They said that i broke it and we cannot do anything for you. mean any warranty you will have it from them it is just a fake
When we star walk in Veronica was so nice, and explained us everything. She introduced us the manager, so nice too. Definitely we back again soon! 100 % recommend.
Ashley was very professional and informative. I am pleased in my selection.
I reviewed your products and found a lamp that I like . My salesperson was very professional
Customer service was prompt. They allowed you to browse without pestering... Ashley's has a nice selection, with a wide Variety.
The young lady Angela was very helpful and allowed me to take my time and pick out items that I wanted. She also made sure that she provided me with different plans that I could choose from and comfortable with paying. Angela was truly an amazing salesman. I enjoyed my experience with her while looking for living room and dining room furniture.
I really can't give a review yet because I have yet to receive the bed that I purchased. Getting the correct one has been challenging. We were told we had to drive to Romeoville to pick it up if we needed by Monday. Despite paying for delivery and assembly we went only to find out that it was also incorrect. Now I'm stuck with no bed for my parents who will be home tomorrow. This special moment is turning into frustration and disappointment
The salesperson Veronica was very nice and patient and so was the Manager, I think she said her name was Marissa. I will definitely be back for more items.
Jason was great!!
Friendly staff especially Veronica! She was so helpful and put me at ease with my purchase
James was extremely helpful with my shopping needs and made the whole process easier than I ever imagined Thank you James
Staff was awesome
The sales representative was awesome and professional. Would shop there again with no question
Keisha king is the best. If you go ask for her, you'll leave happy guaranteed
The staff was wonderful. They were patient with me as I am very hard to please and they went beyond to help put my new living room together even paint color suggestions. Happy customer!
Good. I. Am. Happy
(Translated by Google) The sofa they sold me arrived with a broken part and now they tell me that since it was for exhibitions they gave me a good discount but of course they never told me that they were selling it broken (Original) El sofá que me vendieron llegó con una parte rota y ahora me dicen que como era de exhibiciones me han dado un buen descuento pero claro nunca me dijeron que lo vendían roto
My husband and I went in looking for a mattress and honestly had something in our minds. Diego helped us with our choice and we gained some knowledge about all the different types of mattresses. Loved that he wasn’t pushy and gave us different choices to finally make up our mind.
After going to 2 other furniture stores I found the inventory at Ashely much better! The prices were better than discount stores! The service was fantastic!
Angelina was very helpful and patient.
I HAD A BAD
James Bateman was great! He wasn’t pushy at all. We felt very relaxed and chill with making our purchase. This was my second time coming here and I finally made a purchase that I am pleased with 🙌🏼 James took his time with us and explained everything. He answered our questions and he made us feel like a valued customer. Kudos !!!
Very positive. Jason, our sales representative was very helpful and knowledgeable. We were satisfied with our sales experience and absolutely thrilled with our sofa and loveseat. Hoping the delivery and setup experience is equally rewarding.
Nice and friendly sales people.
Thanks to kisha she was a great help gave us so many options, she was very friendly and kind. She made sure we understood everything we had to do. We appreciate it.
Friendly experience at Ashley from Bedford Park.
Excellent Professional experience.
It was a great opportunity to meet Veronica she did a great job.
My sales man was very friendly and knowledgeable about furniture and the sales.
Everything went well
Very helpful, Polite, And informative
I was helped by Catherine Karim and she was awesome we purchased a queen sized bed and 2 piece sectional couch. She made the process easy and fast. We will definitely be coming back to her when we get more furniture.
Keisha is awesome. Very professional, patient and extremely helpful. They are lucky to have her!
Very helpfull and friendly service.
Robert was amazing! He found me exactly what I was looking for - and it was the very first couch I saw! He even found me an ottoman that almost matched my couch exactly and it was from a different set. Such a great deal! I went to about 6 furniture stores before that. Thank you to Robert and the manager! They were such a blessing to me!
Warming atmosphere, nice sale women, and worked with me on my purchase would recommend to anyone looking for furniture
Very friendly staff and great selections of products with good prices. My only complaint is that everything is laid out in a seemingly random way through the store.
(Translated by Google) Awesome thanks! Quality customer service! Awesome thank you! Quality of customer service. (Original) Awesome thanks! Quality customer service! Increible Gracias! Calidad de atención al cliente.
Nice saleslady
Monique Perez was wonderful, professional and patient with me!!
Great store , Ashley furniture definitely got me right . I love working with the kind lady at Acima , Fabiola is very helpful with everything she does. She went out her way and helped me with everything in my house this is my second time coming in . Monique & Alek the store manager also did a good job . Thank you ALL!
I had a great experience at Ashley. Very good and helpful sales rep.
Everyone was helpful in mattress selection and explained the different types to make the best decision
I was well pleased with James at your Burbank store. He was very patient and helpful
Staff were great, I had an issue that they were not able to take care of, but everyone was kind, cordial and very professional.
Thank you for your help and service on my purchase on my end table
Helpful, polite; knowledgeable and great prices.
Very nice furniture
The employees where attentive and helpful.
Excellent Customer Service.
The staff is what made it so amazing! So nice to chat tonight and go back a couple years and chuckle about the way. Our parents raised us and our kids today! I will definitely continue to do business with those 2 kind ladies!
Went to go pick up my furniture just to find out the warehouse part closed at 5pm. Really wish I was told in advance it was different than store hours. Drove 45 mins and rented a truck from Home Depot. Waste of my time and money, never going back!!!
They were professional and knowledgeable.
Friendly, professional, careful and fast. Thank you I love my sofa👍
Best customer service I had in a long time without being overbearing. Kept it professional and honest while giving me the best deal.
Top of the line very professional people,,ashley funiture is the best
Staff was friendly and helpful. They hat some IT issues with printers and registers, but besides that no problems. I found what I needed and it was very easy! Thank you!
My estimated delivery was scheduled for 2 weeks from the date of purchase. I wait the 2 weeks, walk in the store to inquire about my delivery & the manager tells me that the couches were on back order so I had to wait another 4 weeks.. so a total of 6 weeks. No thanks. Waste of time.
When I purchased my table I wasn’t informed that it was out of stock so now I have to wait until it’s back in stock and I ordered it in November and Ashley is saying I won’t receive it until December 26 one day after Christmas and I need it before then because I’m hosting a Christmas party this year at my home!!! I am very disappointed …
Went into store looking for a bedroom set for my grandson and sales people were talking amongst each other and never once offered to help not even a hello !.went by them and they walked away like really? Wouldn’t recommend this place .👎🏻
It had a lot of variety and sales people are knowledgeable. Price ranges are reasonable.
Great experience from in store to delivery highly recommend Ashley!
They did a great job making my first experience with Ashley memorable. I really appreciate the good customer service. Thanks to the two ladies name Mo!
I had a great experience at the Ashley store in Burbank from the sale person to the manager in charge it was all awesome
Horrific. I recently bought a bedroom set and stopped in at the Burbank location to purchase an accent table as an addition. Not only did I wait for a long period of time, but was told double the price than what was available online. They charged an additional 200$ in fees to place the order for me and deliver. I then went on their website and was able to order this table myself with a 9$ delivery fee. They were very rude!
Sabrina was awesome. Very knowledgeable and friendly..She knew all stuff and didn’t pressure us. We got a really nice bedroom set for a great price.
Angel helped us out a lot.she was very patient and even made furniture shopping fun for the kids!
Manager Alex was awesome
My bed is missing the wood base at the bottom. they also got me a dirty pillow with the couch and refused to return.
Nice people and excellent service.
My experience in the store was good but that came to a halt after my items were delivered damaged. I was told they’d send someone out for repairs/exchange within 3 days but that proved to be false. I’ve had to contact the service department every day since delivery and keep getting service numbers but no service dates. I’m frustrated and will probably not shop here in the future. Not happy that I can’t host Thanksgiving due to my furniture being damaged. Customer Service is top priority for me and this just isn’t it.
(Translated by Google) Under no circumstances buy from Ashley Furniture, terrible service in store and customer service 👎👎👎👎👎 (Original) Bajo ninguna circunstancia compren en Ashley Furniture pésimo servicio en tienda y en servicio al cliente 👎👎👎👎👎
Jason, 💯! See Jason for everything!
Everyone was busy but friendly. The prices were more reasonable than the competition. Great deals with bogo 1/2 off.
Great job!
The Ashley store representative was attentive, thorough, patient and very informative. I felt like I was heard and not rushed. The purchasing is pretty tedious and exhausting but, Sabrina kept me afloat 😊
This location would have received a higher review. As me and my sister was shopping one of the managers walked past us quite a few times and didn't speak. There was one other gentleman who was a manager that did speak. We brought it to his attention and he must have said something to her. The next she saw her she decided to be more courteous. 🙄 My sister purchased a bed and dresser. I purchased some mattresses. I was already approved for credit by synchrony. I provided the requested identity. To my surprise I get a call from another manager stating the salesman forget to get a second form of identification. This was a red flag. She was requesting additional identification. I was not happy because this should have been done in the store. I am now contemplating whether I want to cancel this purchase and go to another store. This was bad customer service. 😡
My experience was fantastic…Keisha is the bomb!! I felt like she truly cared, I didn’t feel like I was being haggled. Very friendly even with my ‘Special Needs’ daughter which is VERY important to me. I sometimes judge people based on their reaction to my daughter. I was kindly greeted when I walked in and ‘everyone’ (even the floor mgr) spoke. Way 2 Go Burbank Ashley… I’ll be back soon!!
Staff was extremely helpful and friendly but not pushy. Store is clean, well lit and has a great selection
The salesman James was professional and knowledgeable about the merchandise we was purchasing. We was excited about our decision we made. Thanks Ashley furniture.
Good 👍🏾
Veronica explained everything very well. She made the experience easy and pleasant.
Thank you to Veronica Urquiza for her Great customer service! She was professional and she answered all our questions. We are in love with our new dining table. GRACIAS!
We love our new sectional and the service was superb.
Maria was very polite and took care of me very well. I told her what it is that I was looking for and she met all of my expectations as soon as I walked in the door. Highly recommend.
Everyone was extremely helpful and courteous. Was a pleasure doing business with them.
It was a pleasure working with Cathy thank you for your help.
Sabrina is the best! She is so helpful and knowledgeable, me and my husband had such an easy time buying a sofa that we love. We will definitely go back to Sabrina for more purchases soon.
Mj was great!
(Translated by Google) I am very happy with the service of the staff who assisted me, thank you for all the attention provided. (Original) Estoy muy contento con el servicio del personal que me atendio gracias por todo la atencion brindada.
Maria was great to work with and explain in detail of our financial billing.
Jason made the whole process smooth.
Great sales person
New style
Good service and fast polite people and very nice furniture
Comfortable store, helpful staff. Knew what I wanted. Was not pressured.
Beautiful 🥰
Everyone was so accommodating and patient. I really felt like a valued customer. Diego and Kathy were exceptionally great assisting my mom and I.
Very nice and helpful! Recommend 10/10
James is awesome and great to work with and also great furniture at a great price! Love it
The chair is not in stock for 2 weeks bad service the salesman did not tell me that until he gave me the receipt
Horrible. Keep giving me the run-around about returning an item I order on line. Never gave me info how to return it.
I won’t give them one star bad customers service the people who work in Burbank are nasty and ghetto no customer service they won’t refund u for returned or canceled protection plan be aware when u buy from Ashly they lie to u to get your money . They tell you in store buy the protection plan they will come come to fix the damage or replace it no question asked . It’s all scam . Even the peoples who work on store have bad attitude no customer service . I hope this store gets investigated and closed for good .
Very helpful and patience with me. Took time with me to find what I like
I had a great experience! My sales representative was very freindly attentive and patient to my needs.
Great
(Translated by Google) Maria was very kind and professional! (Original) María fue muy amable y profesional!
sales lady was very helpful and tharrel
Our salesperson Jason R was great to work with on our furniture purchase! We are deeply grateful for his care and patience and friendly professional service! Thank you
(Translated by Google) Very nice 😊 they took great care of us, look for Mauricio when you go shopping, he is a great person, very patient (Original) Muy bonito 😊 nos atendieron muy bien busquen a Mauricio cuando vayan a comprar es una gran persona muy paciente
Keshia is an excellent sales rep. She listened to me addressed my concerns. She answered all my questions. She is great. Most of all I am a senior 83 yrs. She was patient, and she was respectful. I feel she has my best interest at heart. ,🌟🌟🌟🌟🌟
Everyone at Ashley really took good care of us and was so helpful. Looking forward to our new furniture in November. The girl in the finance department, Fabiola, went out of her way to assist us and set up everything in our purchase at Ashley. Her kindness and helpfulness was outstanding and we will return in the future.
4 star because they took the time to help us an look up. The items we purchase
Great customer service
Great prices, nice staff, clean facility… Go Sox ⚾️🤙🏽🤝🏽💯
Mr. Leyva was à excellent sells associâte.. Hé was professional and courteous.
Good furniture
Wonderful salesman very professional
Sales experience with James at Burbank Location was fantastic. Knowledgeable in product and friendly and patient . Thank you James!
The sales person was very nice and helpful
I was very impressed with Miss Keisha, smart, knowledgeable, useful, handy, funny, honest, I pray your company respects her skills. Have a Blessed and safe day 🙏
I really enjoy coming in at this place every time I need furniture because they are all friendly and willing to help me with what I am looking for also the store is always nicely organized clean and have the best style you are looking for!!!
Very disappointed, we ordered a sofa, loveseat and recliner with the 5yr protection. The salesperson said we could drop the protection at anytime before delivery, we decided to drop the protection and went back 2 days later and talked to the same salesperson and he said he would talk to the manager to get this removed along with delivery changes because we decided to pick up the items. After not hearing from Ashley I made multiple calls and they said it would be worked out shortly, I even went back a third time and was told by the same salesperson that the manager was in an interview and they would have everything worked out and would call me back that day, that was 4 days ago and we have yet to hear back. We made out purchase on 7/27 and have not received any calls or emails regarding getting this resolved. At this point we will now work on getting this purchase canceled.
Good service
Staff very friendly and helpful.
BUYER BEWARE! If you are having ANYTHING delivered (Especially furniture) Check every inch. My parents brought a couch, Trusting as they are expected them to do their job properly... Didn't bother to look/notice the delivery guys broke/loosened a piece of wood inside the couch during the move, Which gradually made the couch sink. Hopefully, ppl will learn from our mistake and check it!
They are very helpful and patient and won’t stop until you leave with something. They are very nice and walk you through everything step by step.
The staff were incredibly friendly and helpful
Very pleasant and good customer service and patient friendly, understanding, and did not follow you around.
The Furniture is beautiful, and I will continue to visit. I do have issues with delivery though, having to wait so long for a recliner, then it not working properly 😒
Great services and great people in one store please keep up the good work
Very good..
(Translated by Google) 100% recommended Good service, very friendly employees! Good prices! Excellent (Original) 100% recommended Buen servicio , empleados muy amables! Buenos precios! Excelente
Their warranty is spam
Cathy was great. As soon as I walked in I was greeted by Cathy with a big smile. I already knew what I wanted and Cathy was there to assist me with my purchase. She is very personable and made my purchase easy. Shots out to Savrina and Veronica also. Awesome store and associates.
We had a pretty decent experience. The salesperson was very helpful in explaining everything.
Our sale lady Keisha King was awesome. She went above and beyond. You need more sale personnel like Keisha King. Thank you
jason sabrina kiesha ethan diego jesus and miss Rita are all top notch fantastic people to do business with i met the entire team they get you a great deal and have a ton of product knowledge i look forward to doing all my future furniture purchases with them their sleep and bed products are best in class
When you buy here make sure you read the purchase rules because if you buy they do not accept returns, I already sent you two emails explaining that due to space issues I want you to change my chair, I want to buy another one by paying the difference Of course, but I have not received any response. I also spoke to the office and explained that one of the TV stand door is damaged. They told me that they are going to send an expert and so far they have not called me and they have not sent anyone. It's 3400 dollars from the purchase I made a month ago and apparently they don't care how they look with customers... bad customer service
Great selection
Great selection and good sales person, Jason
At the Burbank Showroom I had to wait almost 30 minutes before anyone greeted me or offered me any assistance I walked the length and breath of the showroom looking for other customers but I did not see any. Sales people walked pass me twice and barely acknowledged I was in the store shopping I am not sure if the sales people there work on commission for their sales but they certainly did not behave in a welcoming manner or seemed the least bit interested that I was there shopping I eventually was able to get a sales person s attention but it was not a very positive shopping experience
Xavier was helpful but not pushy.
(Translated by Google) Hi, I'm light. For me, the service was excellent, there was a lot of understanding with the seller and support, I would give it a 10 but until I get my product home, okay. (Original) Hola soy luz para mi el servicio fue excelente, hobo mucha comprensión con el vendedor y apoyo, le daría un 10 pero hasta que me llegue mi producto bien a casa ok
Since I’m not a very social person, I appreciate friendly customer service. Veronica was very patient with the questions and easy to talk to.
Very knowledgeable & helpful.
Great service
(Translated by Google) The assistants are very friendly, I recommend it 100% (Original) Muy amables los asistentes, lo recomiendo al 100%
James gave me wrong information. I’m still waiting for him to call me back and he hasn’t. I keep getting the run around with different numbers and excuses but have yet to receive a resolution for the problem.
The saleswoman was great! I don't like pressure sales and she allowed me to tell her what I was looking for, and she assisted me as needed. In the end, I found what I wanted after 8 months of looking. If it arrives within 2 weeks I will be elated.
Pricey
Rico was very helpful. Recommend if you go ask for him. He knows what he is doing and I promise you will be out of there in no time and happy with your purchase....
The salesman and the lady that helped me fill my application for credit we're very helpful, kind and courteous. I'm Thankful that the Salesman was Very Patient with me, as I am Bargon hunting for Furniture
We were trying to buy two bedroom sets with miss Sabrina - the store menager. Originally we wanted one bedroom set from the floor and one brand new one but she told us we will have to come and disassemble all of the pieces from the floor by ourselves or she could call Mike- some guy who they work with.. then we decided on two brand new sets but the price on the floor was totally different than she told us and what's even funnier she was calculating those prices for 25min. On top of that the price should be reduced by 25% today. I bought a lot of furniture in this store before and the personel used to always be great. Sabrina is rude, incompetent, ignorant and mean. At the end she advised the delivery will cost us $500, I live 5 miles away... I will never come back to this store because of that lady and I am not surprised my car was the only one at the parking lot.
We were taken care by Jesus Y and he was really great. He took his time explaining everything in detail.
I love all of Ashley brands and the store
Beautiful furniture! Higher end quality.
They are the worst place to go for furniture. They don't even answer their phones. Please don't waste your time going here or to any other ashleys. They will sell your the furniture but they won't uphold their customer service. Buyer beware. Horrible customer service.
I had a great experience at Ashley’s! Keisha did an amazing job with helping us find what we needed. Definitely will return and recommend her to others!
No delivery system down and no recourse
Great place
Great
Extremely good
Staff were friendly and inviting, the best thing I would say is they gave me time to look and think things over. They did not stalk me around the store and keep prodding and prying to make a sale. It was all based on when I wanted talk and make the purchase. Was a very easy process.
Diego & Starr were very professional and assisted me in purchasing furniture for our new home. The transaction went very smoothly.
Friendly and good atmosphere and have what your looking for , and know what you're looking for,I would recommend
We were helped by Keisha King in burbank IL. She was the best saleswoman we have ever dealt with. She did not pressure us at all but gave great advice on deals and ways to save money and made the purchasing process so fast and simple. I will be going back to Ashley to purchase more furniture and ask for Keisha again. She is wonderful and so pleasant to work with.
Please trust the reviews. If you still decide to patronize this business, you will regret it...bad experience with salesperson Ethan.
Keisha was great!! She has the customer’s best interest at heart!
I went to one of these stores in Indiana and I was going to purchase these two two chess the salesperson told me he would talk to his manager and call me back he never did I call him back he said that should be in in 2 days he never did and when I call to get the merchandise on on Monday May 22nd he told me he can sell it to me and it was on clearance because he had their to transfer 4 to go back to the to the warehouse I know I never heard of that and I think they was racist and they wouldn't sell me
If I could leave a review without stars I would. I went in looking for a new bed frame and mattress. The woman salesman who helped me look for the bed was actually nice and helpful. I can't say the same for the male salesman who helped me look for a mattress. He made me feel uncomfortable and incompetent and it was an overall terrible experience. He was an older male with a shaved head and I've previously had an experience with him once before but my experience at this Ashley's has proven time and time again that it's lacking customer service skills. I went to fully furnish my entire house but walked out furious and took my business elsewhere.
I’ve been buying from Ashley for years, Our sales man was super patience with us, what we wanted he quoted without hesitation or bad attitude, (because let me tell you we kept changing our minds) he was so knowledgeable on sofas and gave his input which was extremely helpful. Definitely going back for temperpedic bed once we pay off the sofas.
Love the staff, great service.
Very professional experience and I love your store
Sales person was very helpful.
Jason's expertise and encouragement to make the right choice towards the right mattress was flawless. When he asked us "Is this your forever mattress?" .... It gives you tons to think about and we walked out of Ashley's , relaxed, confident, satisfied and proud. :) 👏 🏆
My salesperson name was Jason and he was awesome.
Worst costumer service ever! A sofa was delivered and the next day, damaged was noticed. I called the next day, and they told me they could not do anything about it. That they had a no return policy. I was asking for repair/ replacement not a return, a claim was placed and closed in less than 24hrs without notifying me. I called back a couple days later and they said that if a claim was placed again, they were just going to close it. The costumer service supervisor was rushing me to end the call by saying “have a good day” when I was still talking.
Friendly, helpful staff. Very knowledgable
We will never buy from Ashley furniture again. I was told my Mattress comes in a box,So I decided to go pick it up myself (1 hr away from Home) Once I got to the pick up location the warehouse guy brought the Mattress And It was a full blown mettress Not in a box, It wouldn't fit in my SUV. So I went Home and had to borrow a relatives Pick up truck (2days after) I drove back 1hr again to the pick up Location just to be told my Mattress was gone( it was not available ,out-of-stock) What? So I wasted a total of 4 hrs of my time plus gas and the hassle I went to find a pick up truck for nothing. That is unacceptable Ashley furniture to treat customers this way. Also their customer service is horrible I had to explain to the lady on the phone over 4 times becouse she couldn't comprehend. My ordeal
I loved the Selection of Furniture. Prices were Competitive and can get no interest financing.
The sale person took her time to explain my concerns
'ETHAN' was very knowledgeable and helped us choose a piece that is not only beautiful but functions for our family. Thank You for making our experience seamless and professional.
Sabrina Santiago was very helpful and very nice and professional and patient with me
Great costumer service
Sales man Jason was very knowledgeable about the product we were interested in purchasing. He explained the product information and details we are happy with the quality.
muy bien gracias por sus servicio quede complasida y muy amable su vendedor Jesus yanez muy amable gracias espero mi compra con ansias gracia🏚Ashley Homestre....
Marvelous customer service
Keisha was great. She met us at the door and guided us through our purchase without us feeling watched or rushed!
(Translated by Google) Very good service from Jesus and Maria, we'll see what the shipment is like (Original) Muy buen servicio por parte de Jesus y Maria ya veremos el envio que tal
Subpar service, Salesman MIS(Missing in Store), shady by running multiple credit apps with misinformation that impacted my moms credit and they did zero about it. This is a fess pool, but not everyone is like this in the store. Right now, someone put me on hold for a manager, hoping I will get discouraged and hang up. This is NOT customer service friendly nor a store I would recommend for future customers. This has got to be the worst experience of my adult life, at a time where I have experienced loss, devastation and rebuilding my life over again. Thanks for nothing, Jason and Rita(still waiting for a follow up call from you).
Great service! Furniture is priced well.
They are complete fraud. The young guy trying to sell furniture incorrectly informed me that if insurance is purchased on the furniture that ashley funiture would return my money to me in full. However, the young guy gave me 100% the wrong information because you actually just get a credit at ashley furniture. I was charged & a month never received a refund for the purchase I decline. Don't shop there to avoid being lied to & avoid their shady business contract.
They don't let you get in the store before they bum rush you. They didn't have what I was looking for
I was very happy with my purchase, they had everything I needed right there, PRAISE GOD.
Excellent I found what I was looking for thank you
Jesus greeted me at the door and allowed me time to look around without feeling pressured. He was very helpful and even gave me some design ideas for my dresser. I will definitely be coming back for future purchases
Helpful and polite.Also they price matched online prices.
Do not buy from Ashley furniture. They do not believe in customer service and will not correct mistakes they make. Customer service will act like they are going to help you and don't.
Found everything we needed and staff was very helpful!!
Great experience sales person was very helpful and knowlegable
Ethan was a great help and gave me a solution to lock in the 30% off sale they were having. I was pleased with his knowledge and kindness. He was also helpful in getting me a better price when I noticed some of the items I had purchased dropped a few hundred dollars overnight. I spent an entire day going to furniture stores and this was the only place where I didn’t feel hounded or pressured to do anything. Their genuine willingness to help was what convinced my wife and I to purchase our new furniture at this location. Most other furniture locations were so focused on the sale, that they made my wife uncomfortable. I highly recommend to go to this location and look for Ethan.
Our experience was amazing the young lady Keisha was awesome very helpful and my son was very pleased with his items he chose thank you soooooo much I will recommend others to visit and see her I give her a ten across the board she need a raised and by the way we visited three other stores before once again thank you keisha
My experience was good
Everything was great
Good place good people
Jason did an excellent job along with the people with Acima financial services. Awesome job.
My experience at Ashley Furniture was very satisfying. My purchase was affordable and the Sale Agent, Keyshia was very thorough and professional in providing a service that I was truly pleased with. Thank you for your assistance.
My mom ordered a couch. She went to the store to be sure of the dimensions. When it was delivered, it didn’t fit in the space. She asked them not to leave it. They told her to contact the store and they would make it right. She tried everything, was willing to exchange, pay a restocking fee, anything at all to fix the situation. They won’t do anything. Be super careful if buying something, they won’t return it or help in any way
My mom ordered a couch. She even went to the store to place order and had help with the dimensions. When it was delivered, it didn't fit the space. My mom asked them not to leave it. They told her to contact the store to exchange or return, but in fact, they won't do either. She is beyond upset. Be careful of this store, buyers beware.
Excellent people skills, knowledge of products, very professional
I enjoyed the entire experience at Ashley's furniture. Browsing and getting info on various items, and no pressure. Cesar was patient and great to work. He was respectful, considerate, aand went above and beyond with solutions that helped me with purchase.
(Translated by Google) I bought a very expensive new dining room, I think it was used, I complained and until today, nobody has given me an answer, it's been 4 months since I'm very disappointed in this store.... (Original) Compre un comedor nuevo muy caro creo que era usado reclame y asta hoy Nadie me a dado repuesta ya son 4 meses de esto etoy muy deceptionada de esta tienda ....
Ah, if we could only get zero stars....Yes I agree with anyone saying how sweet they are BEFORE you buy! Yes they're willing to make deals because things are overpriced to start out with. The problems begin after you sign. DO NOT BELIEVE THEIR 72 HOUR SATISFACTION CLAIM!!! DO NOT SIGN FOR THE DELIVERY IF YOU ARE NOT 100% SURE THERE IS ZERO ISSUE WITH WHAT THEY HAVE BROUGHT YOU.YOU WILL GET NOWHERE WITH THEIR "CUSTOMER CARE" NUMBER.DO NOT THINK EVEN EXCHANGES FOR UNFORSEEN ISSUES WILL BE NO PROBLEM.ONCE THE DELIVERY MEN LEAVE, YOU. ARE. STUCK.Having said that, Ms. Rita is as helpful as she can be and I appreciated that. She found out for me that the customer call center had lied to me TWICE ( I'm assuming to run out that supposed 72hr guarantee).We went to the store with our concerns 1 HOUR after delivery and there was another woman who was nice and as helpful as she could be. We were given the 800 number to call and lied to about having a request put in for an even exchange (which is actually known as a reorder and you'll get nowhere anyway). They claimed it'll take 48 hours to hear back (That was CESAR). We decided to go back to the store to find out if there's anything helpful they can do to assist the call center. I decided to call again on our way there and spoke to ALEJANDRO who assured me it was there. I called back yet again while IN STORE and was given the run around and HUNG UP ON when I was speaking with Ms. Rita about what that call center agent was saying. Then called them again, still while IN STORE, spike with Paul who said he made notations and now it was on the store manager to do on her end. NOPE.Wouldn't even speak to us like we were standing there.At that point my boyfriend lost it and I had to send him out so they wouldn't end up calling the cops on him Whoever thar store manager was who was there today on 3/4/23 was a real pill. Ignorant to sum it up.Once the items are delivered, you're satisfaction IS NOT ALL ALL GUARANTEED OR EVEN CONSIDERED.Just go somewhere else.
Oh wow I I can say is I was treated very rudely as a customer and the manager Sabrina is not willing to help me rectify the issue so I came in the store last week to purchase my daughter some good quality mattresses if I came in, they gave me the sales man Jason I asked Jason could I get a queen size mattress instead of a full-size mattress as I show him a picture of the bedroom set he told me sure I can so who want the full instead of the queen mattresses, so I purchased queen when I should’ve been purchasing full for my daughters bedroom, set listening to the sales person, Jason, so I call Ashley when they deliver the queen mattresses and let them know that they didn’t fit, and they refused to come back and swap it for a full mattresses as they forgot the box springs wow now I’m stuck with a queen size mattress that I cannot use and have to purchase this on my credit card bill’s not fair. The sales person should’ve never told me to get a queen hes the professional so I attend to speak to Sabrina, who is supposed to be the manager and she is not willing to work with me and help me wow unbelievable
It was great, lady who helped was war really nice
Nice selection and Friendly!
I was serviced by Jason today:he was well-mannered and truly helped me come to my decision! Really showed an interest in me by putting various chair sets up to the tables for matching purposes! Couldn’t have been paired with a more competent salesman than he was!! Don’t know if I’m supposed to mention names, but just had to give him his prompts!! Declined to post pictures but I got A-1 service today: February 18 2023!!!!
They didn't have the velvet wingback headboard that I am looking for. everything else looked like it was in a magazine....
The young man was the money for the fish that are very pleasant enjoy him working with us very much his name was Diego
Very friendly people easy to work with
First time visiting Ashley furniture store and I must admit it was the best experience ever!!! Fab and Jasmine were phenomenal... They were very patience with us and our selection... Fab even went as far as to help me beyond my shopping experience, she really made sure we had everything we needed to have a successful delivery and moving experience!! Jasmine thanks for putting together our living room set for us.. It's perfect!! Shop Ashley you won't regret it!!!
Professional service. Respectful and knowledgeable. So happy with my purchase.
Sales person was great but Mover not so great
My grandmother and I had a wonderful time shopping for new living room furniture today at the Burbank location for Ashley's furniture. When we walked in we were greeted. When we told them we were just looking they let us look and discuss until we were ready. Diego was super kind and helpful speaking to my grandmother even though she was having issues understanding things. He was very patient and showed her various options and explained everything slowly and as many times as she needed.
Met with a sales associate named Ivan in Burbank, il. He was just great.
Prices are good until they start adding the protection and delivery goes up so high made me reconsider my purchase. James was an excellent salesperson though. I still made a purchase.
Sabrina was great
DO NOT BUY FURNITURE FROM THE BURBANK IL STORE!!! They are complete scammers and ignorant people.!!! I have never felt so disrespected in my life. Gave us a price that was 500 over the online price, and then tried to say that the Online store doesn't have any connection to the Ashely Stores and that the warranty from the Online store is horrible and not the same as the Ashley Stores.HORRIBLE HORRIBLE CUSTOMER SERVICE!!!!!!!
Great service
No greeted or offered to help when I entered the store. Everyone was standing around either talking to one another or on their cell phone. When I finally found a painting to purchase- it took 10 minutes to “find who was up” a later realized that meant identity a sales associate. After finding someone to put my purchase in the system- it took another 15 of standing around because the sales associate didn’t know how to put an order in the system correctly. After asking several people to help him, he finally found someone who had to override the sell and start from the beginning. I was not planning to spend an hour in a store to pay for a painting. As they spent several more minutes trying to figure out how to check me out- I politely asked to leave the 107 dollars on the counter because I needed to be at another appointment.
Anthony was very helpful.
Wonderful experience. Jesus the salesman is absolutely wonderful. I will definitely be there again.
The sales person was very professional and helpful she answered all of my questions I would go to her again
WARNING: Do not waste your time or money with Ashley. They make false promises on delivery, show you a mattress that you fall in love with that has a massage and when delivered it’s not what you tested, along with financing, they show you a spreadsheet with prices that look amazing and affordable and when you get the credit card the financing was not what was told to you at the store. Once you purchase items you no longer deal with the store you have to call “customer service” and they have no idea what you are talking about and tell you to call the store, calling the store is a waste of time, along with going to the store, they pass the buck back to “customer service” sales representative doesn’t call you back when you leave a message. They are not a corporate anymore so you can’t go over any to get anything resolved
Veronica was the best Great service and selections Competitive prices And great payment options
The sells people was very professional and nice
My experience was quick and smooth. Im very satisfied with customer service that was provided by Maria.
Easy transaction
The young man that waited on us was very professional and very patient with us. The salesman’s name was Ivan and he was very good.
Don’t buy from this store they will promise that your products will arrive at a certain date and keep changing the dates ! Horrible place
The salesman was very professional, friendly and knowledgeable. Help me with promotions and discounts. Worked with me on a reasonable monthly payment. Very Thankful!
the delivery was quick and the people were efficient. I just had to wait for my living room to be shipped to Ashley's furniture, due to the pandemic
Anthony and Jasmine were absolutely delightful. They were quite knowledgeable about how to help me find the product I was looking for. Thanks so very much!! I’ve been trying to call Anthony or Rita for a few days now. Customer Service Much???????🤷🏽♀️
Absolutely the worst company to deal with. Delivered damaged sofa recliner and won't replace. Customer service was not helpful at all I recommend everyone stay away
We had a great experience! Our salesman Mauricio was very knowledgeable and made the process smooth. We will definitely recommend Ashley Furniture to all family & friends.
Sabrina was terrific. good service and value
Our experience at Ashley from Burbank was excellent thanks to Ethan. He was amazingly patient and honest with us.
The service was excellent: and the sales people were able to give me what I wanted.
Keisha was a phenomenal salesperson. Her professionalism, knowledge and patience made the experience go smooth. Looking forward to working with her in the near future.
My shopping experience was hassle free. Sabrina was very helpful and professional.
No one was there to greet us or really help us until we asked. Then when someone was helping, the manager pulled away our consultant twice and just left us alone.
Sells person very attentive polite professional knowledgeable.great experience .Keisha King
Keisha and Star were phenomenal. Above and beyond in customer service.
I was not very pleased in what i was expecting. I purchased a sectional in August and was given 1 date for delivery. That date was then changed 3 more times and was finally delivered 3 months later. Had i not called in October to tell them to send me whatever they had i would’ve been 3 months without couches. I was guaranteed at the time of purchase the couches would be delivered in a month.
Great immediate service. Keisha was very helpful and made great suggestions. I was very pleased with the experience!
Today was excited the sale lady she was great talk about the interest to me it’s too much 269. For 6moths I probably call great financial today and see what my payment is but she done great appreciate a lot and I enjoy walking around while she was helping other I have patients for grown up and children my Friday was busy my goals was to look that it.
I initially had a great experience shopping. Ethan was great and I didn’t get the feeling he was just being a “salesperson” until it came time for delivery and keeping up promises he stated. Dates that were promised/guaranteed were not able to be kept. I purchased my furniture with this guarantee. If it was something that couldn’t happen, BEING HONEST FROM THE BEGINNING IS WHAT KEEPS CUSTOMERS. I tried calling the store multiple times to speak to Ethan and the manager; left my call back number with another associate—no call back. Was placed on hold for the manager for over 1 hour—no call back. After checking out, Ethan stated he would call me the next day to make sure everything was correct and even gave me a business card—another lie. Now I’m dealing with people over the phone who are also giving half truths. I rescheduled my order, they confirm it, then I notification that my items are set to deliver on the day I stated wouldn’t work. I cancelled a part of my order, I was told it was cancelled until I called my credit card company. They had to call the store on my behalf for them to finally cancel the order, stating they “forgot”. I have a house to furnish and I thought I was going to have a lasting relationship with Ashley. But I will never do business with this store or Ashley again. Be warned. My friend who bought stuff with me is also going through the same thing.
Very good customer service. Even better help and care for their customers. Plus you can see about the deal's they might still have.
Great customer service
I still give them a negative 10! Since this review, as you can see, they sent their automated message saying they want to help. Well guess what!? I'm still waiting for that "help" / resolution! I've attached just a few pictures of how much I have tried to get a resolution with zero help, response, or calls from upper management!
The worst delivery I never see it I buy some furniture since September set to be delivered in October and now I'm still waiting is when I going to get it's November 13 how long is going to be
The sales guy Justin was real down to earth. He help meet the needs for my family. I’ll be back soon to get other items. Thanks Justin you’re Amazing!!!!
The salesperson was friendly, courteous, helpful, and professional. She answered all the questions I had. She was skilled and knowledgeable about the products that I purchased.
(Translated by Google) Terrible service I've been waiting for a piece of my bedroom for 3 months and you just call them and they don't take responsibility the truth I don't recommend it at all people please don't buy here (Original) Pésimo servicio llevo 3 meses esperando una pieza de mi recámara y nadamas nada les llamas y no se asen responsables la verdad no la recomiendo para nada gente porfavor no compren aqui
The young man was very courteous and patient. Very knowledgeable about their inventory and helping me find what I was looking for. I will shop there again.
She was very curious and she have Excellent Customers Service Ms Keshia
We enjoyed our experience at Ashley Furniture very much! Julien was an excellent salesman! Showed us around, answered many questions and was extremely professional and polite!
Sabrina did a great job
So a month ago I order a bed room set so the first time they delivered to wrong address after I have told the sales man over and over again the addy and phone number so then they scheduled a nother delivery day and this time the wrong bed room set I call and the only thing they did for me is gave me my delivery fee back so now I have been wait a whole month for the bed room set no one said they sorry for the inconvenience after they scheduled to deliver again quests what they was going to send the same wrong bed room set back out how Crazy is that still no one call and said sorry if I would call back they was going to send the same wrong bedrooms set to me once I get this I will not shop at this store no more and I going to tell my friend as well
Keisha king was very helpful to our needs, thorough and very knowledgeable about the products of the store, I will buy again from Ashley Homestore but only from Keisha King, she made the hole experience very pleasant
Sales person was great, but the time that took for delivery absolutely ridiculous too long I understand because of pendamic time , but we have bee in pandemic for two - three years , it should’ve figure out how to work with this , and be faster.
Friendly, professional saleswoman. Answered all our questions.
Omar was very polite and patient I couldn’t make up my mind but he stay right there with me encouraged me and helping me make the right decisions. Great job Omar he deserves 100 stars
Our sales woman was very nice and helpful, unfortunately she ordered me the wrong bed frame. I wasn’t explained what the warranty included other then covering damage if contacted within 72 hours. So Ashley customer service refused to exchange the bed frame because I called 5 days later. I bought so much furniture from them and was going to purchase a dresser and tv stand from them as well but after my experience I will be looking elsewhere. Also Someone else received the furniture and it had been a month since I had seen what I ordered so I didn’t even remember what it was suppose to look like till I finally had time to investigate
Jesus was very helpful.
Our experience was great! Staff was knowledgeable and patient. Thank you!!!
The salesman was very professional and kept me informed about the delivery. It took 6 weeks to get my order, that’s the only thing that could be better. The delivery team was great!!! No problem whatsoever.
I'm start with Ethan Alvares seem what he was doing.. until it took 5 hrs to do our order which I understood it was alot. So the first delivery of my furniture was hell the people they sent didn't know what they were doing how to assemble the stuff asking Me how do you do it? He lie about my delivery just to get the sale. My sale was $20,000. Is alot for me to put thru alot. The second delivery no one call I waited from 8am to 12pm. No courtesy message saying anything. I was waiting for someone to call me almost a week to get a response.stay away from this store. I lost days of work and my little one didn't get his bed because the salesperson never put it on. So I have my 4 year old son sleeping on floor. I hate written bad reviews but I want to save this to anyone else.
Keisha was very helpful and took the time to explain why I should also think about getting a new pillow that would be best for the different ways I sleep.
Recently purchased a home and have been furniture shopping. Came here to look for a couch. They did have a good selection however the woman who greeted me at the door offered to help me was not very helpful. As I was asking questions shes told me "why don't you just look around for a while and I will come check on you in a little while" she then left me and went to help another family. Still with questions, I waited for her to come back I waited like 20 mins for her and finally she answered some of my questions but seemed annoyed she had to leave the other family. She tried to sell me a couch that was way out of my price range and not what I was looking for. I told her I was going to think about it since I didn't really like anything I saw there. Ended up going to Bob's Furniture instead.
Sales man Corey Villacci was knowledgeable, helpful and polite. Thank you.
Excellent staff, great furniture, satisfied with my purchase..!!
Jason at the Burbank, IL store took the time to hear our needs and work within our budget. Found a great couch at a great price that was in stock and took delivery immediately. Thanks again!
Great customer service, but delivery sucks. I ordered a recliner and was told it would be delivered on certain day but that didn't happen they changed it and that delivery didn't happen 😔 either. Would not recommend if you're expecting early or quick delivery.
I live on the south side of the city and checked out a few furniture stores that were HIDEOUS. All of the pieces had the design aesthetic of 2005 and they were insanely expensive to top it off. I wasn't crazy about ordering a couch off of the internet because I really wanted to see how it felt to sit on. I wasn't even thinking about Ashley but THANK GOD my niece went over there to look for her own couch. The pieces at Ashley are in style, comfortable, and sturdy. If you are in the market to furnish your home then you MUST stop here. They have pieces that look similar to RH for a fraction of the price. Plus the staff is great. I know there seems to be some complaints on this site but that was not my experience at all.plus anyone complaining about furniture delivery during Covid needs to realize that ALL of the stores were backed up due to our borders being closed. It happened to me with an outdoor couch I ordered from West Elm. The stores had NO control over furniture coming into the country.
Sales person Sabrina was very helpful and professional in every way showing me the variety of mattresses & box springs and all that pertains to getting me a new bed. Thank you
The salesperson was very helpful when I purchased my bedroom set..
Great service but the wait was to long.
It’s a bad customer service I order it take me like three months to receive my product and still something missing
Since I have a personal relationship with Anthony from my 1st purchase I made un January, I was able to call the store find him set an appointment to come to the store, told Anthony what I wanted. He was able to provide me with what I needed in a short amount of time. I was in and out. I have such a busy life. Its almost impossible to sit down for a few hours to browse around. This was quick and easy. I love Ashley and their customers service. Very nice and store is in order. Thanks Anthony. Good job.
NOT ELDERLY FRIENDLY AND WHAT THEY SAY IN THEIR TALKS DOES NOT GO IN CONTRACT. THEN THEY DONT EXPLAIN HOW HARD IT WILL BE TO MAKE PAYMENTS JUST BECAUSE THEY REFUSE TO TAKE PAYMENTS AT STORE !!!! Then The HAPPY FACES THEY MAKE WHEN THEY SAY YOULL STILL GET CHARGED FOR NOT WANTING PRODUCTS EVEN BEFORE THEY GET SHIPPED!!! HOW FAR THEY GO WITH THEIR NASTY THREATS !!!
I wish I could give zero stars! I went into Ashley's late afternoon early evening on a weekend. The store was pretty empty which should have been my first clue. I went to find a sales rep.... other stores they come to you. I told him what I wanted, he was not helpful at all, was extremely rude and argumentative when I told him what I wanted, then proceeded to tell me to go online and order it.... what? I told him that I wanted someone else to help me and started walking away and he kept running his mouth and spouting off all kinds of rudeness. When I told him that I was walking away and he didn't need to keep running his mouth he said.. I'll keep talking all I want.. you're in MY store. I asked.. do you own this store? What is your name? He told me his name was John which I found out after asking another employee that his name is really Ethan. The manager ( Jason Rosario) could care less about it, he gave a pathetic... oh I'm sorry and was very rude himself. He went to get Ethan to bring back to apologize... which didn't happen....and both Ethan and the manager Jason came back laughing. Is it funny to be disrespectful to customers? Ethan is a rude obnoxious person and it makes me wonder what kind of people his parents are to have raised such a disrespectful jerk. Jason Rosario, you showed absolutely no management skills and your company should be embarrassed to have you in a management position.
Didn't know this store existed until I saw it across the parking lot, while I shopping around for an new bed. Met Corey who assisted was my mom in her in finding the perfect adjustable bed. Was a great shopping experience after visiting 2 previous stores.
Nice showroom.
Nice store, friendly employees. Got what I needed but you guys need to something about getting thru on phone. You cannot. There is only Recording and cannot talk to live person. If you have any questions at all you have to visit a store, very annoying
Horrible. Will never buy from Ashley again. First they didn't have the headboard, then they didn't have the mattress. Then when they finally said they had everything, they delivered it and brought the wrong box springs. Simply horrible service Would not have given any stars but it won't let me post the review without at least 1 star
Great Shopping experience as always. Been shopping here for over 15 years. They are Customer Service Professionals. Prices was awesome too .
Have to say as nice as Keisha was, it's like going to a car dealership. She respected my space, but once I wanted to buy it was awkward walking back and forth and even w no financing I still signed 4 docs. Delivery was 4 texts, 3 emails and 2 calls. Alot of redundancy, all aspects need to improve to make this process less stressful
Anthony Mirabella &Keisha King were both exceptional. They allowed me space to view the showroom. Anthony Is a sleep Genius. Keisha is kind with a wonderful sense of humor. I did not feel like l was being taking for a ride by a salesperson. White glove 5 stars all the way.
Our sales experience was excellent.
This is by far the WORST experience being a customer that I have ever experienced! I placed an order with Ashley furniture on 05/26/22. I was told my bed would take 8 weeks to come. I waited the full 8 weeks anticipating my delivery any day now. The phone lines have been down since Monday. I go to the store to speak with someone directly and spoke with the person that sold me the furniture originally, her name was Sabrina. Sabrina had no answers for me on my delivery and said it may take longer. I simply asked what was the process if I would want to cancel she said oh you’ll get the full refund if you chose to but advised me not to because everywhere else is a wait as well. The very next day I get a refund on my card and I didn’t realize until today and again the phones weren’t working so I take another 40 min drive to the store. I spoke with a manager who was very non chalant I advised her I received a refund and I’m not sure why. She told me the order was cancelled by Sabrina and in the notes Sabrina put “order should be cancelled” I advised her I NEVER requested a refund. She said oh there is nothing I can do but reorder it but you’ll have to wait another 8-12 weeks! There was no regard for my feelings, no regards for my inconvenience she was upset at me because I was upset! Way more transpired at this store but for sake of this long review I will just say Do not go to this store if you value your time and money and if you have to please don’t buy anything from Sabrina!! She cancelled my order in spite and the managers didn’t care at all!
Helpful even removed a leaf so I see the size of the dining table
We bought 1 sofa and 1 loveseat, 3 weeks ago only the loveseat was delivered ,the delivery driver said the the sofa was dirty that we can go to the store and ask them to send us another, every time we go they have the same answer,we have to investigate and it has been going on for weeks ,we started paying Ashley credit store for the 2.
Hello! I recently spoke to corporate manger but she pretended to not speak english. After I tried to communicate with her, she said “bye” and tried to hang up. I guess she didn’t know she forgot to hang up and proceeded to laugh and tell her coworkers im guessing that I was very dumb for believing her.Very disappointed.
pure scams with the guarantee they sell you one and they never solve anything I have been complaining for almost 2 years and they never solve you they bring you from one place to another and are very despotic and rude
As soon as we walked in, we were greeted by Doug. He was nice and asked what we were looking for. He showed us around and allowed us to look at our own pace. He asked questions to make sure we were okay without hovering. We left to compare prices and products. We came back to Doug and purchased a dining room table and a bed. He was helpful, knowledgeable, and kind.
Veronica was my sale associate and she was awesome! Answered all of my questions, have very good advice and good taste.
It was my first time ever buying something from the store Ashley's I had a great experience the sales person she gave me excellent service I walked through the store and she was right behind me and answering all my questions I like that I purchased a cocktail table set and I love it I got a new house so I will be back at Ashley's to buy a lot more things I received great service and I will be back this is part two so I didn't receive my cocktail table set they kept confirming my delivery and wouldn't deliver it kept saying it was on back order attempted to deliver it five times and confirmed it five times and never delivered it I'm a healthcare worker so I kept changing my schedule so I can get my set after the last time I told them I wanted my money back and I wanted to cancel it basically the only experience I had good was going to the store and getting it but they delivery service stinks so if you're planning on getting furniture from Ashley's don't do it because that customer service is terrible they don't answer your phone calls when you have a complaint they reroute you and talking about that give you credit on your delivery credit on your product only thing I wanted was my product so don't buy anything from them I had a very bad experience and it was my first time
When me and the wife go to Ashley to buy furniture or anything we always get professional help walking through the door we love Ashley that's why we always purchase at Ashley
I to Ashley just look around and was greeted by Anthony. We talked about what I was looking for and put in the right direction in the store. He was patient, understanding and knowledgeable about every piece I asked about. In all I ended up purchasing the bedroom set and achieving the same amount of discount that I was quoted by another store by his manager Rita. My experience with Ashley Furniture was far better than some of the others I have experience. Thank you Anthony.
Worst experience ever with a furniture store in my 66 years of life. I will tell aa many people as possible by mouth, by social media and the BBB about the lack of service & satisfaction received from Ashley Furniture in Chicago on Cicero Avenue. The saddest part is that they don't care!! I will NEVER purchase from there again and I hope NO ONE else will either. Deliveries take forever and products are inferior, repairs & service should not be. required on NEW items!! FIRST & LAST TIME I give my hard earned money to this place. Feeling Cheated!
We went looking for a sofa set and were given a warm welcome upon entering the store. Doug Dean the associate sales manager was wonderful and patient while we narrowed down or selections. We made our purchase and felt confident on the price point and quality of furniture. Overall great experience.
Great place to shop my Saleswomen Keisha was Fantastic ,she was able to answer all my questions ,She was very friendly and easy to work with .
Anthony our sales representative was very helpful and knowledgeable. He was very efficient in helping us with our furniture needs. Overall we highly recommend this location and service.
Just wanted to say stay away from Ashley furniture! They're such a horrible company. We purchase a mattress in febuary 2021 and spent 1900 on it. its given us nothing but back problems since. Ive got to the chiropractor atleast 6 different times and my fiance is having back and neck issues now. Ive called them multiple times. They told me since i didnt want a refund within the first 72 hours that i dont qualify for one. Ive had them out to my house multiple times to measure to see how far its dipped already and they never get back to you. So when i call again for an update they then ask why it took so long for you to call them....like they expect you to know when they have an update. They want the mattress to have a dip of 1.5 inches before theyll actually do anything. Im beyond livid and just want to sleep without pain.
Ashley furniture had a nice selection to choose from. The prices were pricey but there were also affordable pieces. My sales person, Jesus, was great! He was friendly and professional. It was like shopping with a friend. He took his time and didn’t rush me or become annoyed when I wanted to see every sectional in the store. Lol. He explained the terms and options very clearly. He made the purchasing experience better!
Great place, Jesus took care of us. Very helpful and patient with the whole process. Ask for Jesus if you’re there for furniture his very helpful.
Sabrina was very professional and informative with the store items. She was personable and very sweet.
Vast selection of furniture. Happily made a purchase. Excellent salesman and have been notified that my purchase will be delivered on Tuesday. Would recommend Ashley to friends and family without hesitation.
MJ was very nice and he explained everything with detail. Thank you
Maria Rodriguez was the Salesperson who attended me. She was very nice, helpful and knowledgeable when it came to product and pricing. I went back the next day and purchased 2 more items. It was a very pleasant experience.
From the time I entered until the time I left the Home Store, sales associate Omar Alvizar approached me and offered his help. He was very helpful with every aspect of the transaction. He was very knowledgeable and professional. I left very satisfied with my purchase, and will return for more furniture and decor items. I’ll definitely make sure Omar is available… thank you so much, Omar!
My salesman Omar was the best! I spoke with him a couple times before I actually went into the store discussing what I was looking for, the price, etc. I also told him do to me being on oxygen I needed to be in & out in a timely fashion. I was totally 100% satisfied with the customer service. This is my 1st purchase from Ashley, so I hope I'm just as satisfied with the product. The 5year warranty gives me comfort.
It was great service sales lady that helped me was very efficient at her job make sure you got the information on what you were looking for and was very helpful from beginning to end
I guess I should have dressed like I have much money to spend, I walked around in that store for half an hour after leaving Bobs discount because Ashley furniture had signs 1/2 off. No one came over to help me, there were no prices on the power recliner love seats etc. I need to furnish my family room. Smh. I’m still looking. I saw 1 person helping someone else and 2 employees working on something on their computers. I should have said something but they looked pretty busy and there were no prices on anything.
Elliot was awesome helped me find the perfect bedroom set for my mother.
Stay away from Ashley Furniture customer service is a joke!! I'm still waiting for a new dresser or parts!! It's been over a year, and don't even ask for a supervisor , he's rude! I'm for sure going to Bob's Furniture!! Last time I'm buying anything from here!
Great people great items thanks 😊
oh selections friendly staff
My sells rep and his manager was great. This was a better experience than what I had a year ago
Great customer service from the young lady Keisha that assisted me. I didn’t feel rushed at all and she went above and beyond to make sure she checked for exactly what I was looking for
I don't like that the sells person..say pay now and wait for 30 days or more to get the things I like
The service was great and Sabrina was very knowledgeable. if she wasn't sure about something she asked someone.
My salesman was Anthony M..I had previously spoken to him about 2 weeks ago on the phone..regarding information on a remote recliner chair..he was very very helpful and knowledgeable and also courteous And when I came in today..for some strange reason I recognized him as being the one that was so helpful and polite on the phone..he didn't disappoint..he was everything and more..I'm a senior(76)and he was patient with me and answered all my questions and concerns..this was my first time ever at Ashley's and it was delightful..normally I go to Value City..but I thought I would give Ashley's a try..turn out to be a great choice..a new Ashley customer..I definitely will spread the word!!
Keisha took really good care of us; She was so open about the options to allow us to confidently pick the right choice for us. We had gone in on two separate nights and she was there to properly assist us both times. 10 out of 5 stars!
Had a great experience and JB took good care of us. Thank you!
the worse customer service at Algonquin Illinois Store. dont shop here. They are awful.
Very Friendly
Still dealing with your mistakes Ashley. Why is it that I'm stuck with this frame that has parts of a king size and California king size frame. How are you still running a business with a bunch of scammers.
If I could give them zero stars I would, first the saleswoman sold me the wrong and more expensive item, the I was promised the right items (head board and base board) by 4/5/22... Here we are a week later with no update, had to drive to the store a 5th time to figure anything out because they don't answer the phones.... If I would have known the hastle this place would have given me I would have gone anywhere else. Communication lacks horribly, there only one person authorized to give any sort of refund there.... This is getting absolutely ridiculous... Never again
My Sales Rep Jesus was very helpful, and patient with the many questions I had for him. He didn’t rush me even though I was there 2 hours, and was very patient and understanding of my indecisiveness. Plus made sure I got the best deal possible will be coming back for future purchases here!
Oscar was amazing couldn't ask for a nicer sale person. Had a great experience will definitely be going back thanks Oscar hope the pizza wasn't cold!!!
Great shopping experience! Store was clean, very organized and my sales assistant, Sabrina, was the best!
DO NOT SHOP HERE!! I never leave reviews but I feel compelled to save people a headache. Ordered over half a year ago and they gave me an estimated delivery date of 3 months which was still a long time but after 3 months I called every other week to see what was going on and kept getting an answer of "we're still waiting on so and so parts". After 3 months of calling was finally given a delivery date to receive not only the wrong product but for it to be completely damaged!!! Don't shop here if you actually want to get what you paid for. Customer service is a joke! They can't resolve your issue and then get frustrated with you when you get frustrated about not getting the help you need.
Corey is the best sales person!! Great customer service and very friendly person.
Horrible customer service and experience at Ashley Furniture, Burbank store. On 03/26/22, I went to their Burbank location to shop for a power recliner. I found one that came in two colors, black and brown. I chose black and was told that it was in stock and available for purchase and delivery. I purchased the recliner, set up and protection insurance. Scheduled delivery for 03/30/22. On 03/30/22, it was delivered, but the color was brown. We refused delivery and I went to store. Upon my arrival I was informed that since it was still on the delivery truck, nothing could be done until tomorrow, I requested a full refund and was told that I couldn't get any refund until tomorrow. Really??? How do you sell furniture, but cannot get simple color of black right. Also I was informed that any refund given would take 15 days to post to my credit card. Unprofessional and purely ridiculous.
Excellent Service
After Four Months of waiting they were only going to deliver half our order. And they wouldn't assemble anything except for the sofa even though they told us they would assemble everything they brought. I had to refuse the entire order . This was a terrible experience and wouldn't recommend this place to any one I know. This review isn't about the furniture but about the horrendous customer service and delivery they have. Don't waste your time like I did.
Great Customer services! Salesman very knowledgeable of items ! Offer deals to seal the deal!
Good experience. The sales person was so patient. He took his time on helping us choose what we were looking for.
Ashley changed our delivery from white glove and assembly to UPS delivery. Our items arrived without all the hardware to put them together. We bought a sofa, server, two end tables, a coffee table, a dining table, and 6 chairs. We placed our order January 6 the rest of our order will not arrive until April. The server is sitting in our living room on the floor for three weeks now unassembled waiting for the hardware Ashley promised to deliver. We have called Ashley for help. WE WILL NEVER GIVE OUR BUSINESS TO ASHLEY FURNITURE STORE AGAIN!!!!
Ordered my multiple pieces of furniture August 2021 with estimated delivery dates of October, November and February. It’s nearly the end of March and we haven’t received a piece of furniture or update. I would like my deposit back and cancellation fee waived. My husband and I went back in November and were told “soon”. What does that even mean? Please do not buy your furniture here. They let you purchase it and then tell you it’s out of stock when you’re enquiring delivery dates.
Was able to get some clearance items! Happy with order.
JB was our sales person, we just went in to look at mattresses for my son and ended up purchasing them! Thank you!
Doug was awesome! He made us feel so comfortable! Bomb.com😄Thanks!!
Our Sales Rep was very helpful, very informative and patient with the many questions we had for him. It made our shopping experience very pleasant.
The best service. And the most beautiful. It was a great time 😁
(Translated by Google) Excellent attention, they look for the way to make you happy and with what you want, I recommend them (Original) Excelente atención, buscan la forma de que salgas contento y con lo que quieres, los recomiendo
(Translated by Google) Very good service, all very elegant and beautiful, recommended👍 (Original) Muy buena ateccion,Todo muy Elegante y Bonito, Recomendado👍
Very clean and helpful! Veronica helped us out with a new mattress and was very nice and had very good customer service.
Good customer service! But a little pricey 👍
I love Ashley’s furniture store the customer service was great very friendly staff very nice prices if I could buy the whole store I would thank you I will be shopping again in the future
Oscar was good in helping us out with the Furniture and mattress we picked out., and Jason was helpful with getting us the best discounts possible
Maria R was knowledgeable and professional. I was having a hard time deciding between two sofas, and the only way she could have been more helpful is if she had made the decision for me!
That’s the furniture last a very long time
Went to the store on Roosevelt rd....and to my surprise customer service was the worst i got a full size bed for my daughter and with in two weeks the bed was damage call to have the bed replaced and got the run around...and i also was under warranty and got 5yr protection...didnt get the bed replaced there but got a ashley store on Cicero....i will never go back to this store on Roosevelt....
Good stuff tank you I love it 😻
I had the worst experience in my life thay told me the delivery is going to be at 3:00pm to 6pm The delivery guy came at one so I told him I’ll be there at 10 minutes he like no I can’t wait so I sent down my neighbor he open the door for him but he told him I cannot do it today you guys took too long so I went back to Ashley and Ashley called them and they came back again so the guy he stand outside the door from 3 o’clock to 330 then he called the company told him nobody come outside and nobody called us to know it’s not easy outside this guy give us a time now so I went back and I got I want to cancel they still want to charge me 10% for cancellation fee and it wasn’t my fault third time coming to Ashley but I had a hard time with them they hire wrong people for delivery even the guy he didn’t stand outside my house he parked like a block away from the apartment
Today we walked in with no intention on buying… and Mr. Ethan Alvarez had me walking out with a new mattress today… he’s very good at what he does and not only was he professional but also a very good sales person 💯 would definitely be coming back to Ashley’s furniture again!
good service & Atention and good furniture
This place so bad, I ordered my furniture since may 2021 and i get some pieces this week and still not all my furniture so 10 months and I don’t get all my things, i came from the third world countries and we don’t have this problem like this place…
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They were very nice and helped with adding discount like on there online website.
I enjoyed my visit to Ashley Hme Store.. I was looking for a recliner, but the one I was interested in was a rocker. I didn't want a rocker.The other one were quite pricey..
***UPDATE*** 4 MONTHS AND WE ARE STILL MISSING 75% OF OUR ORDER! YOUR CS IS A JOKE!!! 11WKS MORE FOR AN ORDER PLACED IN NOVEMBER OF 2021?!?!?! HORRIBLE, DO NOT BUY FROM ASHLEY'S!! They give you a delivery date and it's actually months after the given date. And they charge a 10% cancelation fee for canceling the order not a restocking fee. Store Manager and seller are incompetent.
They give you a delivery date that is fake. Ordered tables that had a delivery date of November 30. Now it’s March. Won’t let cancel with out charges. Couches were supposed to be delivered in December. No February. They don’t tell you your going to wait almost a year for cheap furniture. Don’t give them your money. Straight scam. Darwin furniture has cheap furniture too. A fraction of the price. I paid their 10 cancel fee and bout a brand new couch. Still half the price of Ashley. Scam artist.
It's been a week since I was asked to email costumer service to solve my issue and I still have not heard from anyone. Won't let me cancel my order and go somewhere else without paying a fee when they don't have anything in stock nor can they give me a definitive date on the furniture I ordered. Been waiting since 8/13/21.
Went there to pick up a bed. Called ahead of time to find out if it was assembled, was put on hold for 20 minutes, they said they were busy. When I got there, there was no customers in the store. All around bad service
Kristen & Justin were proficient, knowledgeable & professional in assisting my family with choosing the perfect mattress & bed. I am very satisfied with the way they handled this & would love to work with them in the future 😊
So disappointed! I spent 11k on furniture in August of 2021. As of right now, I haven't received half of my order yet. They originally told me that I would get everything by December. I just got off the phone with the call center and they told me I won't get most of the remaining items till end of February and final item in July, but even then the dates are estimated! Not once have they called to update me on my order, I've probably had to call them like 10 times since I placed the order to receive an update because the dates keep getting pushed back. Last week, the representative told my fiancé we would get ALL of our remaining items at end of this month. Today, they told me something completely different. I told the representative I wanted to cancel the remaining items because I need a dining table since we have been eating standing since we moved here. She told me I would have to pay 10 percent for canceling. Why do I need to pay 10 percent when the items are not even in stock and they can't give me a definitive date? Am I supposed to take their word when they constantly lie? If they would of told me that I would have to wait till July of this year to get my last item I would of never done business with them. STAY AWAY! Total lack of transparency and poor customer service!
Ashley Home store 77th Cicero has engaged in deceptive fraudulent business practices 6 days ago we agreed to buy a product Then We found after 4 days that the price on items were almost $2000 Marked Up above others retailers on exact same item. Was given the duck and dodge at Ashley when i tried to cancel in person yesterday " Couldnt find a Manager " I am cancelling immediately , I will Not be price gouged or charged a restocking fee on an out of stock item that ashley says vaugely" i may have to pay random cancellation fee " We will not be forced to buy from ashley because of a deceitful contract , .They want a fee because in a few days , i discovered they price gouged us on a " Out of stock item" not to be delivered for 2 months , also found i was told a sure lie about delivery window just to close the sale. As a US Army Veteran i find the thirst for a commission and lack of integrity appalling. This is fraud and deceit by a team of commission hounds attempting to takie advantage of working families ,
Our sales expert Anthony (Cicero location) was amazing!! He was professional and was sure to provide us options! Excited and can’t wait for our delivery!
They were very honest about the entire process. Can’t wait to see my couches when they come in
Very professional and helpful.
I had a great experience, easy and fast. Got all the furniture I was looking for on one place. Recommend.
Fast Easy and clean store.
Ashley HomeStore, I visited 12/19/21, and Damaris Wynn, and Ethan Alvarez, we're my Home Furnishing Specialist, which were, very informative and kind, in assisting me with, my front room, and bedding, purchase, the prices are unbelievably, affordable, and I walked away satisfied with my purchase. so much to choose from, and I recommend Ashley HomeStore to anyone, seeking new, strong and, attractive models of updated furniture, the best, I would like to thank Damaris, and Ethan for there kind service to me🤗
Sales associate was extremely helpful and personable. Store was very clean and organized. Prices are reasonable.
The salesman was perfect he gave me information and gave me space to consider my options while periodically checking in with me. I say this because before heading to ashleys i went to another store where the salesman was doing their job fine by giving us options but my partner and I didnt have the space to gather our thoughts and discuss things. She would give option after option which is okay but we definitely needed a breather and we got that at ashleys
decent furniture for the money , good selection
Customer service was patient, knowledgeable and courteous
My own experience at the store was excellent. Sales representative was excellent in helping me find the product that I was looking for
Staff was friendly but did take a long time to process my order.
This is the worst store ever and the biggest liars in between all Ashley stores and I tried many times to contact the head quarter office but they all stick to each other and been waiting for my furniture 6 months and when they send me half of the order where I can’t use most of it and a lot of damages and they force me to keep it when I’m not . The worst and biggest liars are the managers Jason and Kristen .
Staff does an outstanding job! Excellent customer service skill! They got me exactly what I needed and more! If I could give more stars I would! Thanks again!
I went shopping knowing what I wanted. A sofa sleeper and a new bed. The sales associate was knowable about the Darcy sofa sleeper. She was honest about delivery time for there merchandise. Sofa should arrive in 4 weeks and new bed should arrive by December 6th. Glad I went shopping today
Very attentive and knowledgeable sales associate. He was not pushy at all and did not rush me during my 2 hours there! Furniture prices were great!
Customer service experience was excellent. They went the extra mile to get me the best deal on the bedroom set I wanted. I highly recommend this store.
Totally disappointed, we bought the stuff that sales person said was available for immediately delivery, since Nov.8, we still not received today Nov,23. I call them but the manager always is not available. This ours second time. Having a extremely delayed on our delivery. If you read this I recommend do not buy anything from this store. Specially with the manager Jason. ...
(Translated by Google) Very beautiful everything and good quality (Original) Muy bello todo y buena calidad
Sales woman was super nice!
Great selection to complement different styles and taste. Kiersten was friendly and very informative.
Third time purchasing from Ashley home store, great place and awsome service 🤙
Bought 6k worth of furniture.. only too find out a week later the furniture won't arrive till about 11 to 14 weeks.. they did not tell me this!! So unhappy about them knowing and didn't say nothing!! I would of went somewhere else!
I'll try to make this as short as possible. My 1st order (ordered in July) came in last Tuesday (after 4 months). Once it came in , the configuration was incorrect. We reported it immediately and we kept getting the run around and some employees even told us that there was nothing they could do. I escalated to a supervisor and NO ONE got back to me as promised. I am a customer service supervisor so I know all to well the importance of following through with a customer. We even tried to get a hold of the sales rep whom is not longer working for the company . We finally got a hold of someone whom knew what she was doing and gave us clear instructions on what to do ( i should have gotten her name ) We went to the store (as instructed) and the manager at the Burbank, Il location was super helpful (Ms Johnson) . While we were waiting , we began to look at pillows and , thanks to the very knowledgeable , Ethan in bedding ; we walked out with a mattress order. I would have given a 1 star given our negative experience , however , Ms. Johnson and Ethan turned a negative experience in to a positive one by simply doing their jobs, being efficient at it and simply doing the right thing for the customer.
Scored an awesome deal online. Got an email that it was confirmed and then an email that it was cancelled. Yes, the price may have been a glitch, but that was their error and they should honor their mistake. Stuff like this just makes me want to never order from them.
Good price and beautiful Furniture
Elliott was a great salesman. He was very helpful and professional.
It has fantastic furniture. The salesman was so nice and professional I will definitely recommend my family and friends to shop here.
Great customer service
Great selection and great service
Had a great experience!
Doug was very helpful and was very courteous and he was outstanding overall! I would highly recommend this location!
Great Customer Service!!
(Translated by Google) They were very buildable. (Original) Estaban muy armable.
(Today October 25th, around 12:35 P.M.)It's a shame that I have to leave this negative review, but it's needed. I walked in not one sales rep greeted me and I saw plenty, they just looked at me and kept walking by shameful! No one even said "have a great day!" Once again shameful! But what someone did tell other reps was that in an area of the store that was her favorite area of the store was, "nows there's a stranger in my room." Instead of referring to me as a stranger, you should've spoke and asked if I needed help. She has stringy wavy, super blond hair and had her mask half way off of her face smh Covid is still here.I will be taking my business elsewhere and so should you. $4000 worth of money I will spend elsewhere.
I was excited to purchase my first real pieces of furniture for my newly purchased home. I am excited to find out my couch will possibly be available early December but beware most of their furniture is not available until months into next year. They had no dining tables available to my liking which was unfortunate but understandable at this time.
Their employees are great! The great variety in products Got three rooms in my house furnished by their products 👍
Excellent service
Everyone was helpful. Thanks for everything.
everything they have good customer service well manner people a friendly environment
Great selections and even better prices than Bob's Furniture & Room Place! Was able to get the bed I wanted and bed rail, foot board and head board. I will most definitely do business with Ashley Home Store again.
I was looking for the best mattress for me...Ethan @ the Burbank Ashley beds really know his craft... i tested each texture from medium, firm, to plush soft 8 different mattresses! and he didn't rush me at all, I took my time to find my perfect match! I can not wait until it gets to my home, he also reassured me with the 90 days return warranty. Thank you Ethan for making this investment easier. i recommend everyone looking for a mattress to go to Ashley 1st and their expertise will help to find your perfect mattress too.
I was treated with the best service… made me feel like royalty. They didn’t rush me, was very patient and understanding of my indecisiveness. If my experience there was a movie I would give 2 thumbs up Siskel and ebert!! I won’t be shopping anywhere else.Thank you to Ashley and their staff
We had our new living room furniture from Ashley! Ethan was very nice with us, good service.
(Translated by Google) Very friendly staff and good prices (Original) Personal muy amable y buenos precios
The sales people are not pushy. I took my time and tested many sofas and recliners and never felt rushed to make a decision. I purchased a couch & recliner.
we went today to your store excellent service I was pleased with the items we bought hope to do more business soon I don't regret it very very good service excellent yes I would recommend this place again
Lack of professionalism, it has been over three months since i purchased a table, received chairs and a defective table. Have been waiting for a update and they fail to give one every-time. Rita does not exemplify the role as a manager. Customers are what keeps business running, proper communication and status update should be given. Instead of just handing the customer a piece of paper and saying “call that number”. They keep saying “we will call you” but never do. I have been patient but nothing has been done about this.
I had a great experience at Ashley furniture on 77th South Cicero the salesman Ethan was fabulous he stepped out of his way to help us and provide us with all our needs for our front room will be happy to shop there again as we got our mindset on a mattress thank you!!
Quality furniture at an affordable price! Thank you Ashley Furniture for making it so easy for me to purchase an item.
good service and plenty of different selections to choose from throughout the store.
It was great,got what we needed associate neededmore sakes training and knowledge of products the only bad thing was Delivery is going to be from 6 to 8 weeks not good overall it was a good experience.
This is the worst store ever it’s been 3 months and am still waiting on furniture every time I call I get a different answer run from this store
They take to long to deliver .And it cost too much.
very good store..the personal are so nice
This was one of the best furniture shopping experiences I have ever had
I never be there I need new Furniture
Was there to purchase a bed and walked out with bed AND mattress. Treated myself to a tempurpedic 😌 salesman ( I'm sorry I forgot his name) was very helpful, supportive of what I wanted/needed and above all very patient very very please with my experience and very excited for my order to arrive
The best service I ever had. Even if they were short staff he did the best to assist everybody with the best attitude. Ashley furniture not only gave me the best quality furniture but became part of my family since that’s the only furniture place I’ll be purchasing through my life time❤️ Thank you Ethan and his coworker yunven
The staff is awesome and I love the sales
I’m giving one star because i can not give a zero. I have waited for 4 months to get my furniture, witch supposed to came in 2 months. They were lying for delivery date any time when I contacted them. And finally when I got the delivery date,they cancel the order without informing me and making me wait for the whole day. I even call the same morning to confirm the arrival time and they did not tell me that they change the delivery. I took day off from work since I am working far away from home to find out at the end of the day that they change the delivery day for the next week… And when you call they always blame someone else, no one knows everything. And the person that knows is even sick that day when you call or it has day off… Such a big liars! Don’t order from here unless you are able to lose months waiting, spending hours on the phone and losing nerves!
After waiting months and months for my purchase to arrive upon unloading it was noticed that my order wasn't complete and my bed could not be assembled because the wrong footboard was included. I was very tired of dealing with all of this at this point and went to just have my money refunded. I then found out that I have to get hit with a cancellation fee. Due to the incompetence of Ashley furniture causing me to want to get my money back I get hit with a fee. Unbelievable!! I have to pay for incompetence.
Excellent customer service
The store was very clean, workers are really nice and helpful. We found what we were looking for and more.
large variety of trending furniture.
Friendly- informative- knowledgeable-helpful Recommend u come & see for yourself
My first visit inside this location the associate assisted me right away he was very polite and knowledgeable of all the items I inquired about. I made a purchase of two items the furniture appears nice and sturdy. The associate also made a few suggestive selling techniques I did appreciate I told him I would look into a few items on my next visit there.
Very fast customer service.. Clean and professional.. Helpful and answered all my questions.. Thank you again ..
Ordered a bed in May and was honestly told it would not be available until August due to the pandemic..That was fine. However August came and day of delivery the footboard was missing and the delivery warehouse guy could not tell us when it would arrive, so the delivery guys were instructed to take down the incomplete bed and the order was refused. Went into the store on 08/22 to cancel the order and the store manager "Jason" said fine and ten percent will not be refunded. First of all Ashley only had one job, and that was to make sure that everything was correct in the order since we waited 3 months. Because of his unwillingness to accept full responsibility I canceled another order. I will take my business elsewhere! Wish I could give zero stars, however the delivery guys were the only ones who showed true concern. BTW emailed corporate regarding this and still no response. I guess I have to wait 3 months for that too.
J.B. was an awesome salesman. He was courteous and attentive. He took his time to explain everything and made sure I understand everything. I had a wonderful experience.
I do not recommend buying from this store at all. I bought furniture at the end of March, and it was agreed that the delivery would take place at the beginning of May. Only a few of the order were delivered, and then they started lying to me saying it will come every two weeks. I went to the store and told them that I want the order to be delivered by the end of August. They delivered a single piece of the order and so far my orders have not been completed. I spent thousand of dollars at this store, so it is unacceptable how dishonest and rude the employees were.
The furniture is nice however the sales staff try to cheat you out of the running promotions. I've never received a next day delivery, it's usually a few weeks or a month out. Unfortunately, none of these issues are due to covid, this has always been their poor business practices.
Had lots of fun shopping for my daughter new bedroom I had a wonderful experience
I can’t even get the manager to respond to me. I’ve left messages he doesn’t return my calls. I ordered a sectional I was told it would be 6 to 8 weeks wasn’t happy but went to head and did it. Now they’re telling me that it won’t be delivered until at least November which is almost 6 months from when I ordered it. They won’t allow me to cancel my order or respond to me
Great experience liked are sales lady was not Maria was very kind and helpful.help us find somthing in are price range.ask for her the whole experience was fast and easy thanks to maria
It was a smooth transaction. The sales person was very knowledgeable and helpful.
Placed my order for mattress, and bed frame in April and did not receive it until August. I understood that everything was backed up due to COVID. My issue is that I was sold a mattress and a bed frame without a foundation!!!! And now I have to wait 2 weeks for a box spring that should have been offered to me in the first place.
I want to start off I don’t take the time to leave reviews..but I am so pleased from my horrible experience at bobs furniture walking into this store it was the best experience buying my bedroom set. The team is truly amazing especially Yuneun! From providing knowledge about our tempur pedic to finding the right style bed set to maximizing on the Financing. Let me add the follow up was as expected down to the delivery with a hick up that occurred still managing to get our mattress on time. True definition of customer service in sales…thank you all so much for making it happen y'all did what needed to be done!
First time buying here and my fiance and i ,loved it
My shopping experience was great and they didn't follow me around the store.
Went in thru the mattress side absolutely nobody was there, hubby and I walked for a while and nothing went elsewhere. Did notice that the prices are definitely high yes they offer 5 years no interest at the moment but it seems like its already included in the price tag.
Great customer service &very friendly. Aspecial thanks to Ethan & Justin. They were awesome!
Slow on deliver goods
It was fine this time took a bit longer to change oil and rotate tiers . However I am happy 😊
Please don’t shop at Ashley Furniture especially in Burbank. I paid cash for my order which was over $2000 on June 5th. As of today, I am still waiting on my furniture. I was told last week my furniture would be delivered on July 30th . A week before my furniture delivery date, I called and spoke with a customer representative who told me all my pieces were in and they would be delivered on July 30th. When I called the week of my delivery, I was told none of my furniture was in. A customer representative told me the company will take some pieces from your order and give it to another customer that has been waiting longer. Now they are telling me I might get my furniture Aug. 23rd, however, they are not sure! My daughter went to Darvin furniture and got her bedroom set and living set delivered in two weeks. The young male manager at Ashley Furniture charged me for a bed mattress cover that I didn’t ask for. I was charged $120 for a bed covering. My experience here has been terrible! Please shop somewhere else. Try Darvin. Today is Augi10th and I am still waiting on my furniture. I have spoken to Kearson, store manager, and my issue hasn’t been resolved. I was told by JB all my furniture is not in stock and might not be in until the end of August. I am meeting with the store manager Thursday to discuss this matter. This is crazy!
They are a joke, save your time shop somewhere else ! You will pay for your stuff but will actually never receive them.
My experience was the best I have had in purchasing anything. My sales representative was knowledgeable and personable. He explained everything he thought I should know about the product and answered all questions. I felt real good about my purchase and the High quality of the items. If you are looking for any furniture items or major furniture purchases, make Ashley Furniture your first stop, and like ABC, it’s done.
Everyone is very helpful and curtious.
(Translated by Google) Really very good service and excellent beautiful furniture! Okay (Original) Realmente muy buen servicio y excelentes muebles hermosos! Ok
Loved it!! Very! Professional
We had great experience at Ashley HomeStore. I'm a repeat buyer at the store and purchased a second recliner. The whole process including price matching was clear. Wish that there was not such a long backlog to receive our furniture.
Very nice furniture. Good quality. I just purchased a coffee table and two end tables. I always shopped at Darvins because I liked the quality of their furniture but I was pleasantly surprised when I saw the furniture at Ashley. Very stylish and very good quality. Similar to Darvins. As good or better quality. I will definitely continue to shop at Ashley.
They were very nice!!
I had a Horrible experience with this Store all because the False Information they gave Me. They gave Me the run around for My Sectional to get Clean, Which they Never done it. Everytime I called they suppose to been sending somebody to clean it and then when I call back Days and weeks later they’ll say oh We supposed to call you back. Then after a Funeral, My Family came over and the Sectional was Broken and they wouldn’t give Me another one or send nobody out to fix it. I AM GOING BACK TO THE ROOK PLACE BECAUSE MY EXPERIENCE WITH THEM WAS ALL BAD
Love how the sales person handle your request Loved how the salesperson explain things in full detail about what you were purchasing The atmosphere was vedy friendly
My sales Associate Ella was very helpful and detail oriented. She even helped me draw out my room plan to get an idea of how to configure my furniture. She was patient and thorough. Not pushy and made some useful suggestions. She was also honest about the delays in delivery times which I appreciated.
Bought some furniture that was suppost to get shipped by may 15 and im still waiting for it. Its pretty disappointing that i see people who order items after me and they manage to recieve them before before i do. Calling customer service and the store is no help. They will hang up or just plain lie to you. If i dont get even a partial order( either the full bed or the full table with chairs) i might just cancel and try a different store.
We received the complete wrong couch. We were given the run around multiple times by multiple people. At one point a customer service rep said ‘I’m just customer service, not a fix all.’ Super disappointed. We were so excited for our furniture for our new home. We ordered in april and told the correct couch won’t be here until July 27th. Also the couch they gave sells for $399… the couch I ordered was $1200.-BIG DIFFERENCE
So I bought lamps 7 mos ago and still waiting , I get a call on Saturday for a scheduled delivery time for Wednesday, which I do confirm . It’s now Wednesday, time frame has passed and no one called me to cancel or let me know it’s late or anything . I call and I get told that they cancelled it for no actual reason and unfortunately they will be able to schedule another delivery date for two weeks . So now I missed work only for them to tell me they will not charge me a delivery fee . To think there was still a delivery fee after 7 mos wait . They are a joke, save your time shop somewhere else ! You will pay for your stuff but will actually never receive them
It seem like the salesperson was just trying to get a sale didn’t care about it been a lie or not I placed a order May 16th aTHEY TOLD ME MAY 22nd BUT GIVE 2 weeks for anything that may be on back order.. Here it is June 29th you think they would call let the customer know hey what you want to do with your order or back or verse just KEEP LYING giving you the run arounds! Just say you don’t know when it’s coming in Poor customer service
All the furniture is beautiful and very comfortable.
I had been wanting to purchase a recliner over the last 6 months....and had been browsing various stores over the internet but hadn't come across anything that caught my eye until I actually went into Ashley HomeStore. The salesperson was so good.... knowledgeable....very friendly and professional. I not only found and purchased a recliner...but a dual recliner....a rocker chair....and an area rug. I am so excited about my purchase and awaiting the delivery in several days.
That they had the colors that I was looking for
I honestly don't even know where to begin. My boyfriend and I went in to look at their sectionals and found one we both liked. My boyfriend went ahead and applied for the Ashleys card and was approved for a total of $6,300, he was approved for 2 cards. For some reason the sales associate was not satisfied with the $6,300 credit limit he was approved for and decided to ask for a credit limit increase WITHOUT INFORMING HIM. He found out after he received a denial letter for the increase in the mail and then calling customer service to inquire about it. We actually ended up purchasing a tempur-pedic mattress and adjustable base because they had a sale going on. We thought we walked out with a really good deal and were extremely excited for the mattress and base to arrive. We were given a delivery date of a week for the mattress and the sectional is backordered a few months. We threw out our old mattress the night before delivery as instructed by the sales associate to have the space clear and ready for the new base and mattress. Once the delivery arrived the guys informed us that the base was not the correct size and they would need to come back. We were pretty bummed out because we now had to sleep on the floor longer and call another day off of work. We called the store where we placed the order and spoke to the manager. He said there was nothing he could do for us because we were already given a good price without his consent but he would get in contact with the warehouse supervisor and have it delivered the very next day and to wait until 6pm for his call back to let us know what time. We waited all night and never received the call. The next morning we made a trip to the store and asked to speak to a manager. She for some reason was not willing to talk to us, we were told she was "busy" but yet was helping customers that arrived after we did. We brushed it off and were told that they would discount $200 from our total and they would have it delivered in a week. We were super upset because remember we're sleeping on the floor. The week comes and we get a call from the driver letting us know that after they looked over our order they realized that they once again had the wrong base and did not want to waste their time by coming out to the house. We are now super frustrated and irate that the warehouse can't seem to get the order correct. We called and we were offered another discount, after much arguing at the fact that we have to keep calling off of work and sleep on the floor because they can't seem to get it together, and scheduled the 3rd delivery date. Today was the 3rd delivery day and yup you guessed it, WRONG BASE ONCE AGAIN!! Can someone please explain how you manage to deliver a twin base for a queen bed 3 times in row and not once are apologetic over the fact that a client has been calling off of work and sleeping on the floor after purchasing a $3,000 + mattress and base? Delivery was scheduled for possibly the middle of next week but was not guaranteed. At this point we are ready to cancel and take our business elsewhere but we were told that we are still responsible for the 10% cancellation fee because apparently missing multiple days from work and sleeping on the floor was not enough for them. This is unacceptable and ridiculous!! Ashley, get your sh*t together!!
Whiskers was our salesperson and he was AMAZING. Thanks for the Great Customer Service it was much appreciated
Customer service was great! Getting my items in a week and got a discount! Can't beat that!!
Great customer service, great prices and lots of options to choose from
We bought 3 bedroom sets and a kitchen all in 1 place. The sales rep was nice. Everything went smoothly.
(Translated by Google) Terrible service my armchairs do not arrive I have more than 3 months waiting. I have a long time that they give me a delivery date and they do not arrive and I have to mark and they give me another and they do nothing (Original) Terrible servicio no llegan mis sillones tengo más de 3 meses esperando. Tengo mucho tiempo que me dan una fecha de entrega y no llegan y tengo que marcar y me dan otra y no hacen nada
I have gotten 3 excuses so far on delivery. I had to wait 2 months for my couch couch be in stock. Then I personally had to call bc I didn't get anything and it was already 4 pm they said that the truck broke down for delivery on my scheduled delivery. I got it rescheduled for the next week and then I received nothing. I had to call again from my end only to get told there was no scheduled delivery and that my order wasn't even in stock and I had to wait for it to restock. Extremely unsatisfied and unprofessional I couldn't even get a reason of what happened to the couch that had been in stock last week. Still waiting on the couch
Terrible experience I ordered online in April they didn’t deliver it’s a June they couldn’t assemble because it was missing pieces I called so many different departments And no one was able to help me with this order they transfer me over and over and over I am at the point where I say please come and pick up the rest of the pieces and give me a refund still no help I do not recommend or ordering it online
(Translated by Google) Very good workers help a lot and answer the doubts that one has !!! (Original) Muy buenos los trabajadores ayudan mucho y contestan las dudas que uno tiene!!!
Customer Service is Great and Furniture is Great Quality
They act like they did not want to help you or help you look for what you looking for even though it was a little crowded I'm still there for 10 minutes while the salesman was behind the desk talking until one of them said may I help you
I’ve never had customer service so poor, EVER! After waiting two week for a bed and mattress, I took the day off work only to have a shrink wrapped floor model or return delivered with no mattress. They never even bother to call and let me know the mattress was not available. It took 3 days to speak to a manager only to have them try and reschedule my delivery with a 6 week wait. Once they have your money they no longer care. I’ve never taken time out of my day to write a review, but this transaction definitely deserved that. DO NOT SHOP HERE! I went to Darvin and it was a much better experience.
Ashley Home store is a great place to shop for your furniture needs . They have really innovative designs that are very beautiful and would enhance most any homes to your needs. The customer service was excellent and they took the time to make sure I was well taken care of . I also want to thank the representative that assisted me Doug Dean for his great help in helping me find what I was looking for.
First. the sale associate in this store was not very helpful. So when I went to pay for the dinning table and chairs, everyone seem so busy to even look up and say may I help you. Then the man that did help didn't seem like he knew what he was doing. Where he eventually passed it to another person that forgot to put the date I wanted for delivery. So after a little while he got the information in the system. Now no one ever said that you can't return items to the store. I got the table delivered on yesterday 6/7/21. So after the delivery people left I realized that the table is rocking and that I just don't like it now that it is in my home. It has not been even 24 hours that I had called Ashley Guest line and they informed me that they don't do returns. I can understand if it has been days, weeks or months less than 24 hours. I was even willing to pay a restock fee. I really wish someone when we brought it said that, all they did was give me guest service #. I am really on the fence about keeping the bedroom set that I order. Please make your customers aware of this policy.
J.B was super helpful and did an awesome job helping me out
Only two stars due to the lack of professionalism. We were helped by the sales lady she told us we had 6 months no interest, price so and so. She even brought the manager to talk with us about the best price they can offer. When we got ready to set up payments the person who helped up told us it payments were a completely different price and we only had two months no interest. We asked our sales rep and she said "I'm not an expert on financing ,i can't help". My husband and I left. They have very nice items but I would double check to make sure they're not overcharging me.
BUYER BEWARE TERRIBLE AWFUL SERVICE Absolute worst service ever. We have not received our full order that we ordered in January. We have called and contacted the store, distributor, and warehouse and every time we talk to one person they say it’s someone else problem. We have had delivery scheduled 3 time so far and have yet to receive our entire bedroom set. The first delivery in March was delayed because of “COVID”. Ok we where patient. They called up in May said our full order was in and set up delivery. When the delivery came it was a partial delivery, and the only reason we accepted this delivery is because it was already assembled and unboxed. The delivery people said the long dresser and mirror where not on the truck. A week or so later we scheduled the delivery for the dresser and mirror and made sure over the phone that both pieces would be delivered. Delivery day came and nothing. We got a track your driver text but no one ever came. We didn’t even get a call from them that they where not coming. We waisted half a day and a day off work waiting for a delivery that didn’t show. When we contacted them and they said they only had the dresser and not the mirror so they didn’t put it on the truck. We set another delivery for both the dresser and the mirror. Today was our third attempt at delivery. We received a call just about as the truck was pulling up to the house saying they where on the way and that only the mirror was on the truck. We said we set up delivery for both the mirror and dresser and will not accept one without the other. Last week it was just the dresser and this week just the mirror. Now we have a 4th delivery set up for next week. We have called the company on many occasions. Each time they say it’s someone else’s problem. Depending who we talk to it’s the warehouse or the distributor or the delivery service. I don’t care who’s problem it is because the only one affected by their issues is me. I’ve waisted hours waiting for them, talking to them on the phone, and being hung up on on a few occasions. I have been promised call backs from managers and not received them. I even went back to the store to talk to the manager and was told he was unavailable. This company is absolutely terrible and does not care about customer service and has not resolved my issue after multiple calls and deliveries. I will be contacting and filing a complaint with the Better Business Bureau.
Great customer service
Great service !
Good Quality furniture you can make a deal on
Great customer service from Jonathan and Jesus. I would definitely recommend them.
I appreciate the sales associate provide a great deal for the item I purchased & was very helpful & informative.
Great customer service thanks to johnathan Rodriguez for helping very helpful
Awesome ...costumer service Ethan is really nice
Increíble., buen trato y todo hermoso.! Felicidades.!
Steve & Ethan we’re great sales associates at the Burbank IL. location they were very helpful and patient, but I’m very disappointed with the delivery of my sofa. This will be the 4th time they come out with a different replacement for the first one that got delivered with a scuff and a rip on the armrest and the leather looks old and wrinkled compared to the love seat and recliner. Every replacement has been damaged below are the photos of what’s in my family room BEWARE!!! Well today is 7/24/21 Ashley furniture attempted to deliver and exchange my first sofa for the fourth time and still they couldn’t make it right it is DAMAGED. Below is the fourth damaged sofa, I took the picture when the delivery guys took it out of the truck onto the grass, this is so frustrating!
Thank you Doug Dean for being so patient and understanding in answering all my questions.
Good location ,friendly,and good furniture
Justin was helpful and listened I would definitely recommend Ashley furniture store
Very helpful from the moment me and my family entered the store. I'm very satisfied with my order cuz the quality is the best and so was the price.
Great customer service !
(Translated by Google) Very bad expectation, I bought a room in May and it still hasn't reached me (Original) Muy mala esperencia yo compré una sala en mayo y todavía no me llega
So bad store no service I bought furniture form them about 7000 dollars and they had some issues in the chairs and called them 2 mothers ago asking them to come fix it they didn’t come yet and was very rude i have 800 dollars protecting plan for 5 years they don’t care about it am going to sue them...
Very kind staff
Very professional and helpful. Steven did an awesome job showing us all the comparisons in prices and was extremely patient with us. I would highly recommend Ashley Furniture the Burbank location to all in the market for furniture. Thanks again Steven!
Great staff
Horrible. Went there on two different days and I stood there for like an hour each day, waiting on their system to come back up. Their computers were running really slow, ON BOTH DAYS!!! I could never close a deal and make my purchase. Save yourself some time, go to their website and purchase the furniture yourself in the comfort of your own home.
Store experience was ok, made purchase, delivery has been a hell, half of the delivery was delivered this morning, other half who knows, called customer service and no one can give me an ETA. According to them order was put in two different delivery trucks. Im supposed to wait and waste my time for the rest of the day or maybe even another day for their mistake…you expect better overall service especially for the prices we pay for the merchandise they sell. PS..My house was left smelling like marijuana after first delivery was made
(Translated by Google) Very friendly and excellent service. (Original) Muy amables y excelente servicio.
Very friendly, and very helpful sales personnel.
Love the customer service and the quality of the furniture is superb!
Great experience! Xavier the salesman was great. Ashley is my go to for furniture. I purchased a sectional and table today.
When I went to Ashley HomeStore it was so nice I received good customer service the employees there were very nice and helpful.
Doug was great!!!The staff were friendly and patient durning my visit to the store. I purchased a bedroom set and mattress and also a bed frame for my sister.
All of the pieces were nice and well put together. The sales people were extremely helpful and patient. They also did a price match with the discount they had online.
Today we went in for my Mother’s Day gift to my mother. JB was kind, efficient and knew what needed to be done! He got us a great deal on our new living from set! We are very satisfied! Great job JB! 👏🏽👏🏽👏🏽👏🏽
Sales representatives were very helpful and knowledgeable about items and. Steven was able to suggest several items that fit into what I was looking for.
A wonderful experience! Justin was an amazing salesman who allowed me to shop without hounding me.
Run!!! If I could give a zero star I would. I placed my order in April 2021 I didn’t get a decent couch until June 2022. It took 10 different deliveries to finally get a decent couch. The couches would come used stained and not put together well at all. I ordered a coffee table at the exact same time I ordered the couch into this day October 18, 2022 I still don’t have a coffee table. They’ve been delivered damaged stained in used and I’m still waiting on a coffee table. Ron people run do not go to Ashley furniture!!!!!!
Nothing I wanted was in shock
I had the best experience at the Ashley HomeStore! I walked in and instantly loved every item I saw. My sales associate Doug Dean was amazing! He was knowledgeable and has an awesome personality. I will definitely be returning to the 77th & Cicero (Burbank, IL) store.
Nice stuff
Justin was our representative and not only did he represent himself well with us but is an outstanding face for the company. I’d be proud to call him an employee. He answered all our questions throughly and was very accommodating while being super down to earth and personable. He made our first Ashley home store purchase one to remember and for sure won’t be our last based on his representation alone.
Good furniture at reasonable price...nice salesman
I love their furniture. The salesman was very informative, professional and cordial.
Ethan was awesome
Great customer service. Prices are very reasonable and the sales associate Steven was excellent.
Very good
Had a great experience at your location in Burbank. Ethan was amazing.
The store is very clean upon waking in. I was taken care of by Ethan. He was very nice, patient, and did not neglect my family as he took care of like 3 other customers at the same time! Needles to say, I bought a couch that is not only comfy, but from a reputable and comfy store! I can't wait until my new sofa arrives!
To high on bedroom set if u got very great credit
Steven was very nice and helped me pick the perfect dresser for my room
Unprofessional, horrible service and experience! I will NEVER purchase anything from here again. Stay away...take your money elsewhere!
Horrible service! My furniture was unsuccessfully delivered 3 times due to Ashley HomeStore error (broken headboard, missing screws, simply no showed). They have not attempted to do any service recovery and bring my items as soon as possible. It has now been a whole month...UNBELIEVABLE! DO NOT PURCHASE FROM HERE. I spoke with management at the store (Rico), and customer service line and received nothing but bad/nonchalant attitudes. They DO NOT care about their customers! By the way...I spent over $3,000 smh
Terrible customer service. Walked inside and was greeted at all. Walked around the store for at least 10mins and no service reps said anything until I got to the front desk and they only said “hello” as they walked away. When I asked for the manager and the district manager informed one of the female employees gave a smart comment stating “ he was here yesterday, you should’ve came”. Poor customer service stay away from this place.
One of my greatest experiences buying furniture. They do everything they can to help you get the best deal. The customer service was my favorite part. They exceeded my expectations. The manager and all the other sale representatives were really friendly.
Excellent service, I love its style !!!!
Doug Dean, our salesman, was awesome. Did not push us or rush us. Answered all our questions, and took great care of us. Would recommend them to anyone.
Every employee that we encountered was very nice in offering their services to us. When purchasing everything was explained to us in great detail
We've shopped at this location before and the customer service never disappoints! This time though, Mr. Bill Coleman was an exceptional sales associate! He was very patient, helpful and knowledgeable! We definitely plan to go back to him for any other furniture needs in the future.
Excellent customer service!
Be aware you got to wait three months or more
Great deals and great customer service.
Five star to set order up..fast service filling out forms nice showroom service & style.... two stars for delivery waiting game one month to another..not available. Waited 6 months. I even upgraded about $2k from one set to another thinking 🤔 the expensive ones would arrive on schedule.. NOT. I was also told I can get the last piece one end table. For compensation for waiting. I ended up paying for it. There is a sale already going on midnight madness 25% off .. so I just got this off nothing Extra. While I was waiting I sent my Son to payoff my furniture back in January he also made a purchase 4k$ plus my friend seen I got new furniture coming she Also went to Ashley so think altogether we spent over 10$K ..I did mention this. Still I did not get any gift of purchase.. 🤔🥺at least a vase. Or off one the table. So after all the service final 3 Stars ⭐⭐⭐yet the furniture it self is 5 star ⭐ sale & great buy. I 💕 my furniture L. Hariz.
Walked in and was immediately greeted. Jason was extremely helpful and friendly ordered me my sectional that I was looking everywhere for and I truly appreciated him for it. I will definitely be coming back to purchase more.
My experience at Ashley Furniture great hospitality only thing I disagree with is applying for their credit card I got hit with a hard inquiry on my credit this is something I'm going to dispute any day now other than that I had a great experience so far everyone was very nice
First, make furniture that isn’t wrinkled or having screws sticking out the back! Second, replace pieces when promised, instead of making customers wait a month, not communicating with them, making them reach out (again) and flatly telling them it will be yet another month. Third, allow negative reviews to show up on your site when ordering. I posted my honest feedback and it’s not showing, then I notice only 4 5-star reviews exist for the product. Fourth, stop emailing customers that just bought furniture. I have received daily spam emails that I am afraid to junk as a rule because I am waiting on an update for delivery (that will never come).
My experience was the best experience I had. They was very welcoming and calm. They guided me through everything I didn’t feel rushed, gave me a great deal. I really recommend it
(Translated by Google) The treatment was super good, especially Mrs. Maria. He took a long time to help us, he explained everything to us perfectly, in my opinion I recommend the store 100%. (Original) El trato súper bien , en especial la señora Maria. Se tomó mucho tiempo en ayudarnos, nos explico todo a la perfección, en mi opinión recomiendo la tienda un 100% .
Very helpful and a great staff. I will be back soon to choose the rest of my living room set. They have a much more helpful and respectful staff than other places in this area.
So far good experience Jason was very helpful in showing us different products . Can’t wait to see the mattress.
I like Ashley HomeStore they have a large section of Livingroom Sets, Bedroom Sets, and Dining Sets too. The Sales Professional Steven is nice he help all his customers he works everyday except Wed & Thurs Off days. I highly recommend this place to families and friends.
Jonathan was a HUGE help!!!!! Glad this was an easier process then I expected. Lots of variety and help with all of our many questions. I cannot wait for my new couches to arrive. 😁
Our salesman Alex was extremely knowledgeable and helpful.
Awesome service! From when I walked in, until I walked out, Jesus made our experience here alot easier than I had expected. He listened to our needs and was very helpful when it came to choosing the right furniture! Will definitely be back, Thanks again Jesus!
Was in the market for a bed which I was fortunate to find one to my liking: The salesman Steve was very helpful and patient-I will shop at Ashley’s again
Excellent customer service. Doug made jokes and laughed with us. We really appreciated his business.
(Translated by Google) Very good being vició and very kind the agent who attended me (Original) Muy buen ser vició y my amable el agente que me atendio
My experience with Ashley Furniture was great! The sales associate I worked with JB was very helpful, kind, patient and mannerable. He was extremely professional, and knows what he's doing. They have a wide variety of beautiful furniture to select from with reasonable pricing. I was in and out in no time. I would recommend this furniture store to anyone!
Awesome!, Jason Rosario was the best person to work with and was so kind to help me out to get a price for both my couch and table set. Thank you!
Ashley Homestore was my final stop when looking for stools that no one had or availability was too long. The salesman was also great
My experience at Ashley Home Store has been terrible. I had my order delivered 3 times with some type of damage. I placed the order at the end of October or beginning of November and I am STILL dealing with it. I have been trying to call the store for the past 3 weeks and no one answers. Last week I finally got a hold of someone in the store and she said she was on vacation? So she was gone for 3 weeks and is the only one that answers phone calls??? Then, she lied saying she couldn't help me and that I had to call customer care. So I did and they said because it was a store order she could have easily helped at the store. I have a part order that needs to be placed and no one calls me back. Customer care keeps promising that they will call within 48 hours and I have yet to receive a phone call. I even asked for their supervisor to call me and the store manager. NOTHING. I am beyond frustrated and I will be demanding another type of compensation for me having to waste my time calling while I am at work. I have had to call multiple times each week, both to the store and customer care . I have been hung up on many times. I go to school and work full time. I do not have the time to deal with all this. They sent me the drawer I was missing, but no hardware? I have paint chips on the bed, so I need a small bottle of paint from the manufacturer. No one is willing to help. My parents have paid a hefty amount for the whole bedroom set, but if we knew the experience would be like this then we would have gone elsewhere and happily paid more to avoid all this. Believe me when I say this is the last time anyone in my family purchases from here.
The experience was long because of banking issues but Steven helped me the whole way through and he was so nice. We got what we wanted and Steven made sure it was in my price range.
I had a great experience at Ashley Furniture with Bill. From the moment I walked in Bill was kind, patient, and eager to start me on my journey. He really took the time to understand my needs and wants for what I wanted. He understood my vision I had for my new place. He worked super hard to get me deals and even threw in some water due to all the walking. I overall enjoyed my experience and will be back soon to get more furniture! Thanks Bill.
So much to choose from, but Alex helped us narrow it down till we found our new living room set! Thanks for your help and for being al patient with us Alex!
Very nice place friendly people and made it super easy to find what I needed
Jason went above and beyond to make us happy customers. We bought a mattress from him a few weeks ago, and when it arrived, the mattress was frozen so the delivery men were not able to bring it up to our bedroom because it was not bendable enough to move around. My wife was pretty frustrated because we couldn't reschedule someone to help us out, so she messaged him to see what he could do, and HE came over to our house to help bring it upstairs. I am really impressed with his excellent and caring service to his customers. It was also his day off! What a guy. Thank you Jason!
They don't give you your gift card worth hundreds that they promise at the date of sale. It's been a year and I never got it. I purchased this bedroom set. It arrived partially damaged and was promptly replaced. However, I don't like it because I asked if it was all wood everywhere and the sales person said yes. The bottom of the drawers are NOT wood, it's a very thin material. I don't think you should charge that much and cut corners on quality. If you are looking to buy don't take the sales person word for it and ch
DO NOT BUY FROM ASHLEY FURNITURE STORE WE ORDER A DINING TABLE THEY KEEP RESCHEDULING THE DELIVERY LAST TWO DELIVERIES WERE A BROKEN TABLE ! NOW THEY CHANGE IT TO THE 23rd !!!!!!😡🤬😡🤬😡🤬 I WISH I CAN GIVE THEM NO STAR!!
Bill in Burbank went above and beyond to make us comfortable and address all our questions and concerns. He has my vote for employee of the month!
Worst shipping/delivery experience ever! I understand that COVID has complicated things with distribution but it has taken months for Ashley to deliver a replacement coffee table! Not only did the initial product arrived defective but the delivery and scheduling coordination is horrible! My delivery appointment has been pushed back and canceled numerous times; tracking app does not work; customer service number will keep you on hold for a while and eventually disconnect you without notice; and it’s impossible to get a hold of a manager over phone or email! Regarding appointments and delivery window appointments, you will be kept waiting all day and sometimes you will not get any notice that the delivery was canceled or rescheduled. Weekend deliveries are the worst! If you get scheduled for a Saturday and your appointment gets pushed to Sunday, then you are on your own because you can’t track the delivery and Ashley call service is closed Sundays. I have never done a review of a service and I thought this review needed to be shared so that buyers know what they are getting into when shopping at Ashley! Do not shop here! I shopped at Bobs Furniture and everything when smoothly, quick, and in pristine condition. Take it from me, stay away from Ashley, you could end up dealing with multiple headaches and waiting an eternity for your purchases. I am still waiting for a replacement coffee table and I made the purchase back in November 2020!
Staff was very helpful but not hovering
Went shopping with my girlfriend at Ashley Home Store. We took a look at their couches. They had several to choose from. Ended up buying a new couch and could t be happier with the price. Overall a smooth process. Will definitely revisit again!
I ordered a kitchen table set and bedroom set for my daughter's back in September 2020, received my daughter's bedroom set's in December 2020, The bedroom set's came with a bed frame, dresser mirror, and a nightstand. I told the sales lady I didn't want the nightstand, I wanted the chest, they sent it anyway, so I had to call and go up there to get that fix, that's was accommodated. January 2021 my Kitchen table and the chest was delivered, they gave me the wrong table set, and on top of that the bar that holds up my daughter's beds are broken after 2 damn months, beds are hanging down, they told me to send pictures to email addresses they didn't exist. I will never order from here again, the furniture is cheaply made, and my order was not right!
Came here to find a dining room table, however after we had one picked out the sales rep James said that the total would be $1,700 which seemed very OFF because there was a presidents’ day sale. So while we were there we checked online and it was on sale for $899 which was a huge difference it’s just weird he would even try selling it to us for that much because even the normal price doesn’t even add up that?? I understand they work off commission but i felt like I was being robbed. He ended up honoring the price it said on the Ashley website so we did buy it but that was just very sketchy..
Horrible! This place is a joke to the extent that I can't describe. I will cancel my order. It has been several days now that I have been waiting for a call from the store manager named Rico and I am still waiting. I tried calling him numerous times and he doesn't answer. But it is to be expected, look at the rest of the staff. If anyone in the corporate office this please call me.
Furniture broke in less than a month! Purchased a cute bed frame and should have known when putting together that it wasn’t going to last long. The frame is held together with screws that are less than a quarter inch. After less than a month of use and the wood frame split, the screws ripped out, and the middle slat supports slide around because they are not all fixed to the frame and don’t hold up anything. Ashley will not allow me to return the defective product, so I submitted a claim to have the broken items replaced, which is basically the entire bed. The delivery for the replacement parts has been rescheduled 3 times so far. You call, get a delivery date and they say they will call back 2 days before delivery to specify a timeframe. Well, they do not call and when you call them, they say you are not on the schedule and put you on for another date at least a week later. The scheduler, said to call before the date to see if you are still on the schedule. So basically they just arbitrarily remove you from the schedule and never tell you. I still have an unusable bed, and no reasonable timeline of when it will be fixed. Having a prompt repair of defective furniture and accurate delivery estimates are basics for any company, that Ashley is just not following. Don't waste your money here.
Thank you to all of the associates at the Burbank Ashley home store, Yunen Perez was very helpful, she had alot of patience! I found alot of great deals I will definitely be back for more more bargains
Had a great experience at Ashley. Our salesperson Nathan was very professional and very friendly. He made us feel very comfortable. He answered all our questions and gave us all the time we needed.
My name is Jeff Collins I'm 59 years old and my experience with Ashley furniture was the worst ever it was a nightmare and it's still a nightmare just trying to get my money back I wouldn't recommend my worst enemy.
Very attentive
Just purchased a beautiful sectional and Bill did an amazing job helping me find a amazing piece of furniture at a great price! ❤️
Walked into the store and was greeted with a smile. Asked if she could help. Said I was just looking. She listened and answered all questions. Made it easy. Purchased a rocking chair. Looking forward to having it in my home.
EDIT::Bought a buffet server,just waiting for delivery.Everyone at the store was helpful.Product was delivered 2 times,horribly damaged.Took 13 phone calls first time to get an exchange.Kept being told they never recieved photos that I sent to 3 different Ashley e-mails.Very frustrating,I cried,got mad etc..Third delivery,product was fine,but the delivery guys showed up at 8:30 p.m.When I made my purchase I applied for their credit card.I had a credit alert on my credit report,due to unemployment fraud.So salesman had to call their credit team,asked to speak to me,,said your approved for 5,000,but cant give you account #salesperson said I cant do anything with no account #,they probably want to make sure its you,nd you will have to wait for card in mail.Salesman said let me talk to my manager I get a call at store this is Ashley,ur approved for 10,000.Thought nothing of it.I got 2 credit cards in mail,with 2 different account # with 2 lines of credit.They never asked or told me,they were going to go with another bank,dis-honest people just to get a sale,especially when my hubby had offered to use his card in the beginning.who needs 2 lines of credit with 1 furniture store!!contacting BBB.I will never buy another thing from then.Also they dont answer their phone,when you call the Burbank location.I think all the e-mails are not real e-mails,so when they reply to me to e-mail them about this-Yeah right i will get no-where.Salesperson phone #was not even his direct#
Excellent
The customer service at the Burbank location was awesome! I was in and out with no problems. I will definitely return and make another purchase!
I will NEVER do business with this store ever again! This has been the worst experience. In the past I have purchased furniture from Value City but I decided to cancel my order at value city and purchase a bedroom set from Ashley Furniture instead. After waiting over 3 months for my order, and a month past the date they stated they would deliver I still have not received my furniture. Not only have I not received it, the sales agent told me they just now realized they don’t deliver to my address. When I called to check on it 2 weeks ago they told me delivery date shows delivery by January 2022! What?! That is absurd! How did the system allow me to place the order and take my full payment 3 months ago and now you’re determining you cannot deliver to my area. That doesn’t make any sense if this is a national company. Company is trash, I am very understanding that Covid is causing delays with furniture but this is ridiculous.
Very pleased with the professional help and knowledge in aiding our choice in picking our new mattress! Thank you!
This place is the worst I care in here happily to order a bed once it arrived to my house it was the wrong size so I had to get the right size of bars and once that came in we noticed that the bed was too small after this I was so activated!!! We had to come here for the final time and instead we just canceled the order because they could not just get the right size I will never come here again!
Jason at Ashley Sleep was knowledgeable, friendly, and professional. He was patient while helping us pick out the perfect mattress. The only reason I didn’t leave a 5 star is because several employees at this store were not wearing a mask which made us uncomfortable as I work near many people who are immunocompromised. Outside of that we had an excellent experience at this store.
Their overall experience was amazing
(Translated by Google) The truth is they are good to sell but to deliver very bad they do not call the customers that the order was transferred to another day and apart from all they cancel the products and they do not know that they are bad to sell or that our money will not count (Original) La verdad son buenos para vender pero para entregar malisimos no llaman a los clientes que la orden se paso a otro dia y aparte de todo cancelan los productos y no saben ellos no x que son malos para vended ni que nuestto dienero no contara
Ashley is working thru our issues with our mattress currently
Went in to Ashley Furniture with an idea in mind and JB helped make it a reality! The location was very clean and welcoming and I didn't feel pressured which makes a difference! I walked out happier then ever! JB was so nice and extremely helpful he listened to what I was looking for even the smallest detail of color he has great customer service skills! I was very impressed and overjoyed with the whole experience will definitely recommend Ashley Furniture to friends and family and will be returning in the future!
Personal muy amable y con mucha paciencia
We showed up for our black Friday deal thought we got a good deal until we just realized we weren’t going to get our furniture for months! They told us one week for delivery! They lied to us. Said they would now deliver on January 13th - today! No call. No contact or info from store- would give 0 stars if possible. This company is not reliable and they just want your money. We are canceling the purchase. There response from google review is automated and does not give you anything.
I was promised a price on a sofa multiple days after alreasy spending over 10,000 at Ashley just for them to tell me they can't honor the price they quoted me. dishonest company that doesn't stand by their word
Very good selections & customer service. The Fireplace Entertainment Center was available & reasonable, thank you Ashley Furniture. Appreciation for ALL workers abroad.
Exceptional customer service , the young lady that helped us she is really friendly and professional and knows how to do her job right , we feel very welcome and for sure we recommend this store Ashley Furniture Thank You
Friendly service, they work with you to create that vibe you want in your space. All COVID guidelines were followed and the selections were amazing, my daughter wanted a more mature room transitioning from her princess themed space and we are very pleased!
Just purchased a sectional with Johnathan, I visited the store yesterday to check out furniture and came back today to purchase. The process was seamless and he was professional, nice and easy to work with..he was not overbearing and that was refreshing.
I Bought a whole king bedroom set for an amazing price. Can’t ask for more.the sales Manager Rico Diaz has an excellent customer service skills, he Went out and beyond to help me out.
Very good furniture! I recommend 100%🤩
Great customer service. I appreciate the staff being so friendly to my children and I. They have a variety of furniture, and it’s good quality too. Can’t wait to get my son’s computer desk.
Alejandro Gutierra was phenomenal. He was patience courteous and very helpful. Keep me smiling.
While shopping at Ashley furniture store I was treated with the upmost respect and patience anyone could have asked for.
They don't deliver your furniture when they say they would. I've been waiting every since Jan. 1st for my furniture and they keep changing the delivery date even when I call the warehouse and confirm the date. If you want your furniture in a timely matter shop somewhere else.
The salespeople there are really warm, helpful, and inviting. They were thorough in ensuring that my shopping experience was top-notch. I fully recommend.
Great, no pressure service
Friendly sales associates that go above and beyond to help you!!
Fast and easy! I went in knowing what I wanted. Johnathan showed me the sofá in person and other options to make sure I was happy.Gave me a great deal, better than online, and went over all the details. We were in and out within 30 minutes. Everyone had their masks on and kept their distance. Definitely will recommend!!
Muy buena atención
The place is beautiful, and the customer service is excellent and Superb
Good job and they have a good service by helping us finding new things for our house . It’s perfect for my family and good prices thanks for jd he has a good representative.
I received the best customer service. Shopping for my Air BNB want clients to sit and sleep well tried out every mattress. The gentleman was patient, knowledgeable and engaging but not overly eager. Great experience love their furniture
I loved going into the Ashley Homestore. The entire store has friendly, knowledgeable staff to help customers. Viviana was the best at helping my husband and I get the information we needed to finance our beautiful new furniture. She was patient and thoroughly explained everything to us. Plus, Ashley has the absolute best layouts that showcase their furniture & give customers great design ideas. They price match all their furniture & honestly I think they have the best prices for quality pieces compared to other furniture stores. You can’t go wrong buying from Ashley!
Lovely customer service ...JD got me right together ..and.might i add he has an awesome personality
A very rewarding experience for me.🙂
Excellent excellent service
My husband and I walked in wanting to purchase a new bed and mattress!! Absolutely love all the attention, and we walked with OUR NEW KING SIZE BED!!
Excellent customer service
I like to say that Ashley HomsStore has a Beautiful quality of furniture thru the store showroom the salespeople take time to help you find the furniture you need they are very helpful I give Ashley HomeStore a five star rating.
I had a great shopping experience at Ashely yesterday. Bill was very helpful. Offered a lot of information about the furniture I expressed interest in. He answered all my questions. Great salesman. Thanks Bill
Beautiful, quality furniture thru the showroom. Patient and informative sales people. No pressure of buying and all questions answered completely. Easy of ordering the whole experience is 10 stars ⭐️ I will definitely recommend Ashley furniture to friends and family. Thank you Ashley!!!
Our sales rep, Ethan was a delight! Professional, made us feel comfortable and great salesmanship. Will definitely be returning and asking for him. Thank you!
I went in to buy a sectional and the experience went very good. I was in and out in 1.5 hours. Bill helped me and he was very professional and wasn’t pushy. One thing which has nothing to do with my purchase experience but of the store itself is the area right outside the store. There is no yield or stop sign in the walkway between parking and store. When I left, a car was speeding by and almost hit me. Thank goodness I looked and stopped in time. It really shook me up. Update: I had a problem with my sectional that was of no fault of Ashley. They couldn’t let me return it but I exchanged it for another one. I’m keeping the review at 4 stars because the first woman I spoke to at the desk was very unhelpful, but when I asked for the manager he took very good care of me. If it wasn’t for her, it would be 5 stars.
I enjoyed looking around for what I wanted. Was not pressured at all. All my questions were answered even When I had a WHY. The store clean very well lit. My salesman was Steven eye courteous and respectful.
Visited in search of a family room sectional. A lot of beautiful pieces to pick from. The staff was helpful, informative & very friendly- especially JB! Looking forward to getting our new furniture!
Good selection and good customer service
I had an enjoyable experience at this store. The place was very clean and well maintained. The staff was very friendly and helpful. Melissa took care of us and she helped a lot. This experience helped to take a lot of stress off of our plate when it came to buying a couch. We're very grateful and we will be back!
Ashley furniture has awesome Black Friday deals and great service.
They have good service and love the furniture!
I’ve never been ignored to this extent and treated so poorly by a company before. I can’t even get ahold of someone to cancel my order. The phone number the sales associate “Steven” gave me isn’t even a real phone number. I ordered a coffee table 11/13/20. It was to be delivered 11/23/20. 10 days later. Whatever. I work nights and received 8 robo-calls to confirm the delivery date that was already agreed upon. I call back when I wake up and the auto-answer tells me I have to call back to confirm during store hours. Okay. So I call during store hours, now my delivery date is changed to 12/02/20. I called and waited on hold FOR HOURS to get ahold of a representative to try to figure out what’s going on and confirm my original date. When i finally have EVERY. SINGLE. REPRESENTATIVE has hung up on me. I’ve been on hold the entire time I’m writing this JUST TO CANCEL. Now I’m going to have to drive into this store, on the day it was supposed to be delivered, to cancel my order. Please save yourself the time and frustrations and do not give this company your hard earned money.
Tiene muy buen servicio y cosas muy bonitas sus muebles son de buen calidad
I came to purchase a living room set and had a very pleasant experience. The sales associate helped me find the furniture I was looking for at the best price. Ask for Jonathan, very patient, efficient and helpful!
Yunuen was awesome!! Great sales person and she really knows her stuff. I will continue to make my future purchases there.
When we first went in we were unsure if we wanted a bedroom set for our daughters or a table or both. Jb was very patient with us and we end up leaving with nothing the first time. Second time we walked in and coincidentally, JB was standing there like he was waiting on us. We knew what we wanted, he got it ordered and the paperwork done all in 30 minutes. He was awesome and we really appreciate him being patient and getting things done quickly for us. He also held wonderful conversations to make sure we weren’t bored.
Maria was very helpful and patient! Employees was friendly. Will definitely recommend this location!
One star is one too many for Ashley Homestore. Good evening, I purchased furniture on the 7th of September and were given an initial delivery date of 28 October 2020. That date came and went without a call. I called again November 5th at 10:37 AM and spoke to young man that I did not get a name of. I explained to him our non delivery issue and he told us that our table and chairs were in but they were waiting on our couch. He told us that it would be delivered on the 18th of November. He never stated that it was a tentative date! He explained that someone would contact us on the 16th of November to set up delivery time. Today we waited all day for a call and when we did not receive one we called again, this time we spoke with a young lady named Stacey. She told me that the items were not in and gave us two new dates for our items. This time she explained that they were just projected dates and not set in stone. This is unacceptable, as a business to not be able to give you a firm date for delivery is just ridiculous. We would never have completed our purchase if this was said to us upfront. Everyone is blaming Covid for the delays but cannot explain how we were given three different dates for delivery with no guarantee of the last date given. We are beyond upset and are weighing our options at this point. Your policy of giving dates with no explanation that they are &"projected dates&", not guaranteed dates is just ridiculous. I hope to hear back from someone soon.
The experience was great! The associates are all great! They give you your space to look around yet there for you when you have any questions.
Great experience with sales rep "Yuyu" she was straight forward, very informative and I was in and out.
Found a beautiful couch and the sales rep made it quick and painless to order. EDIT: 2 months later we are still waiting on our couch. They have pushed the delivery date back twice after I had already made arrangements for this nightmare to be over. I have called numerous times about delivery and I have been hung up on, transferred over and over, and other times completely unanswered. Absolute most frustrating experience and would not recommend this retailer. Horrible.
4 months waiting for furniture, only for the delivery driver to damage my furniture in route to deliver.
I ordered a bedroom set in mid August 20202. It took 4 deliveries to get a queen bed, dresser, and two night stands. I refused headboard two times due to damage. I physically went to the store the second time it was delivered damaged. They could do nothing but get it sent out again. Fast forward to Nov 2nd 2020. (Mind you they already started billing me for a bed I cannot even sleep in) The morning of the 2nd, my delivery arrived. The two men said they were only here to deliver the headboard, NOT set it up. I called Ashley stating my dilemma. I was asked to be patient while they investigated. Today, Nov 5th they called me back to set up yet another date to assemble said bed. I have to wait another week. I have to take another day off work. A total of 5 days of missing work for what should of been one day. This is very disappointing and not very professional on Ashley's behalf.
I had the worst experience with Ashley furniture! I ordered my bedroom set in July and am just now getting it. I understood due to COVID things were on back order. I Initially was set to receive my bedroom set mid September. The first part of the bedroom set was not delivered until mid October after Going through several different delivery dates and talking to numerous People. Being told that certain parts of my furniture was not going to be delivered so they were only gonna be able to deliver certain parts of the whole set after getting several different delivery dates. Then when everything was delivered except the bed rails they didn’t even want to set up the dresser and just dropped it off in my garage. Then I went again through several different delivery dates as to when the bed rails will be delivered. Only to then have the rails finally delivered and having just the bed set up and the delivery men refusing to Set up the rest of the set saying that you need to call somebody else to have that done. Keep in mind this is the second delivery person to come out. After complaining about this having to go to the store because nobody Would ever answer the phone A third delivery team came out only for them to say that they are delivering the exact same set that we already had waiting in the garage to be set up. After telling them that no we just need for you guys to bring this in and set up the dresser and the mirror they said that they don’t do that, got back in the truck and drove off. This is now the third delivery team this came out to my house. I then get on the phone call the warehouse and inform them of what happened (which I had to find out the number of the warehouse myself after the manager at the store said that they would reach out to the warehouse and never got back to me. )The warehouse supervisor then tells me that they absolutely were supposed to set up my dresser, mirror and nightstand.The next day I go back to the store to tell the store manager about what happened and they again say they will reach out to the warehouse and try and get that straightened out. I get a call from the warehouse manager scheduling another team to come out that works personally for Ashley not these contract people that they have coming out delivering furniture (which I don’t know why they’re using them in the first place because they’re doing a horrible job)and finally get my dresser ,mirror and nightstand set up inside of my bedroom. The fourth team that came out were really nice and considerate and I wish they would’ve been the first team that came out. This was absolutely the worst experience I have had with Ashley furniture store. I had several things that I was thinking about purchasing in the near future from Ashley as well as my mother was about to purchase a couch from Ashley and now after this experience neither one of us will ever purchase anything from Ashley again. The store in Burbank Illinois is horrible. I don’t know what is the problem between the store and the warehouse and the contractors they have delivering the furniture. I don’t know what furniture store delivers your furniture and refused to bring it in and set it up. I had high expectations for Ashley furniture and they let me down drastically. I am livid about my experience and I will not recommend them
Too expensive for the merchandise an do t have a large selection of what we were looking for
Lucy was our sales rep. She was amazing. She had a lot of patience with us since me and my wife kept changing our minds on what to purchase. She always showed us all options that where to our liking. Answered all of our questions. Purchased our bed & matress. We will be back with lucy to purchase our sofas and dinning table.
If I could give no stars I would.My daughter has been waiting for her bed since July 13,2020 it is now October 27,2020. I do understand COVID-19 has changed a lot of things but 3 months without any updates about when we will receive her bed. Please understand this is a 6 year old girl who cried when they only brought a nightstand and headboard how can she sleep on that. IF YOU ARE READING THIS DO NOT ORDER FROM ASHLEY FURNITURE ALL THEY DO IS LIE LIKE A RUG.
My husband sent me to purchase dressers. So I went to Ashley home store in Burbank Illinois. When I got there I fell in love with a bedroom set. So I purchase all 7 pieces. I also paid in full. I was told it will be delivered in 3 weeks. Three weeks came, I called the store all day. No answer. So I went into the store and was told all my pieces was not delivered to the warehouse and it will be delivered in another three weeks. I was also told by the store manager Rico “ I am going to refund you two hundred dollars on your card for the wait.” I said okay. I never received it. I had to call Corporate . So they send a ticket and my salesperson called me a week later and said they will be sending my money in 7-10 business days. I am being very patient. So I received the $200 on the seven day. My furniture was never delivered. I order my furniture July 6, 2020. Here it is 10/08/2020. My husband was so upset he purchase another bedroom set. So I cancel my order over the phone with the corporate office and was told the manager at the Burbank location have to approve it. A week pass. I never heard from that office. I tried calling. Nobody answer the phone. So here it is 10/12/2020 I am in the store talking with the manager Rico. I tell him I cancel my order with the cooperate office and they said you was going to call me to approve. I never got a call from you. I will like my money back because my husband brought us a bedroom set and plus it’s been 3 months. He said it’s the holiday the cancelation will not go through until tomorrow. He gave me his business card with his cell phone number on it. I called him on 10/13/2020 and ask him did he sign my cancellation? He said he will check when he get to work. He text me a picture of the screen of his computer I barley could see. And he also texted “I’m not to sure if you got the email but here it says when it was canceled and your name” I ask him what email address was it sent to and what date? He text back 10/12/20. I called the cooperate office back and told them he was bull shuttling me and I want my money. So I waited 7-10 business days nothing was in my account. I went in the store 10/26/2020 at 10am and ask to speak to him and was told the manager Rico was in a meeting until 11am. I said I will wait in my car. The salesman came out to my car 5 minutes later saying he want be available until 1pm. I left and waited patiently for my deposit on my card for my 10th day. Which was 10/26/2020. Nothing. I tried calling Rico cell phone around 6pm, my call went straight to voice mail. Then I called the corporate office and I told them my issue with the manager at the Burbank store. He said he was going to note what I said and send them a ticket and they have to respond. I rely love Ashley furniture. I will never purchase again from the Ashley store. I feel like they just took my money. No stars from me.
Wonderful store I love it
The lady who helped us was very friendly and kind. She helped me find a great mattress.
(Translated by Google) Poor quality (Original) Mala calidad
Beautiful furniture and great service!
(Translated by Google) Very good employees know how to reach out to people (Original) Muy buenos empleados saben a tender alas personas
I will recommend Ashley Homestore. I was greeted by Bill Coleman he was so nice and maid sure to help me with any questions I had. I will go back hundred percent......
Poor customer service. The lady helping me was nice enough to let me try out an expensive mattress, but she mentioned that the mattress I had seen on their website was a poor quality mattress and I was making a mistake buying it. She claimed I would have to buy one of the expensive temperpedic mattresses if I ever wanted to get “quality sleep” Upon trying out the temperpedic mattress, it felt as if I was sleeping on a bean bag chair. Nice location and they have a wide variety of furniture, but overall overpriced and the customer service I received from this sales representative put me off from wanting to buy anything. Would not recommend :/
Ezdy was super helpful and took good care of us , we will go back just for her. Amazing lady!
Monique in the mattress section is great!
Great experience walked me through the whole store very informative. I left buying a couch kitchen table and a coffee table with ease.
they have some beautiful furniture, good quality, made me wanna change other furniture in my home..the young lady Melissa that help me was very nice and helpful ..Very satisfied
I do not recommend supporting Ashley Homestore for any purchase at any location. I wish I would've known about their poor customer service and difficulties with rescheduling deliveries. Due to the pandemic, I am an essential worker so I have to report in to work Monday-Friday. Because of this I have tried to reschedule my delivery 3 times so far for a Saturday. I made my purchase on 8/24/2020, it is 10/12/2020, and I STILL do not have my bed. I just got off the phone with a customer service rep at their corporate office. Not only was my issue not resolved but she could've probably cared less in helping me resolve it.
The service provided by the employees.
Good selection
Súper feliz salí sin estrés y muy bien atendida por María
Immediately greeted answered all my questions. Nice selection of furniture.
I had a great experience today at Ashley. My salesperson was extremely helpful and courteous. I just wish delivery could be sooner
Been waiting for my living room set for since June... Just get excuses and delay. Now it's October and more excuses and delayed... Never going to buy from them anymore 😞😠.
Very nice servicing BEAUTIFUL Atmosphere EXCELLENT CUSTOMER SERVICE
I Absolutely Love Ashley Home Store the Floor Associates Were Very Attentive to the Customers very Polite Making Sure the Customers found what they were Looking for
Great customer, great place to do business!!!!
Well informed sales person, clean and well stocked with furniture, I like to see what I’m buying. Sales person showed me everything I was interested in, and was very nice and helpful.
Nice furniture with reasonable deals!
I like the furniture the quality of it really nice sales person were very helpful ☺
I was greeted from the moment I walked in and was helped by, I believe her name wasYunuen Perez, she asked what I was looking for and showed me around. Honestly, I wasn’t thinking of purchasing that day but she was so helpful and patient. I will definitely be going back for my future purchases.
Muy bonita experiencia y encontré lo que buscamos
Excellent customer service, affordable prices I really recommend it.
I went to Ashley Furniture today to purchase a full size mattress with box spring. Maria Rodriguez is the Sales Professional that helped us. She is a very good sales person. She answered all our questions. She new her merchandise that they sale. I would recommend everyone to go ask for her service. Thank you
I visited Ashley furniture home store today. oh my I had a great experience. the customer service was excellent. I am very pleased. would absolutely recommend this store. Thank you for excellent customer service .In a time of a pandemic. very clean store. Thank you Ms.Lawson
Very good quality on there items.
I went to purchase a bedroom set, and I&'m doing so I made the decision because of CoVid that I would take what they had available so that I wouldn&'t have to wait long. Well now I&'ve been waiting and getting the run around for over 2 months. They keep telling me all my items are there and available, setting up delivery dates and them backtracking and saying it&'s no longer available. I called in to say I was coming to get a refund and was told by my salesperson Bill (William) that they didn&'t have a manager to process my refund that I paid in CASH. I being in management myself know that it has to always be a manager on duty. I will never shop here again.
Great customer service! Maria R. was extremely nice and helpful. I would definitely recommend coming here.
After being a cancer survivor! Through out this pandemic, my daughter being seizure free for a few years now, and having to put my dog down and my mother in-law coming home from the hospital with heart issues and being some what stable for now. I believe our luck can’t get worse. Crossing our fingers. But our experience at Ashley Home Furniture store was excellent!! It was a seamless transaction and the people and manager was great people! Thank you for letting me express my thoughts to you and others that may be interested in a great place to shop! Joseph Vidmar
I had an awesome experience at Ashley Home Store, Edzy & Bill were very patient and helpful & went the extra mile in ensuring I got exactly what I was looking for. I am grateful and will be returning.
it was a really good experience for me .greeting at the door sales person was very helpful looking with out being rushed when done did not have to look for help .gave me a good price and help me with financing very happy. I'm going back again thank you. :)
My experience today with salesman Bill was professional, detailed, and curtious. He assured us thst he was there to accommodate us with whatever we were interested in buying and he did just that by steering us to a bedroom set that my daughter loved and we purchased...havent received it yet because of a later delivery date but I believe my rating will be accurate.
Always have a great experience when I go to ashley and they know what I'm looking for everytime and they are quick and officiant when helping me out with any questions I had
I had a great experience at Ashley furniture. I was unsure of the piece that I needed and my salesman was so helpful!! Thank you for everything, I'm definitely going to be a repeat customer!!
My experience was perfect
Nice and great customer service
The customer service is horrible i was talking to a sales person asking for wat i was looking for and when i looked around he walked away never saw him again
Expensive low quality I walked in was greeted. Then walked around a bit. Saw something that I was interested in but no one approached me the entire visit so I walked out.
El buen servicio y la explicación de lo que vas a comprar
Bill a new salesperson was extremely attentive to what we were looking at. We did make a purchase. Just realize that Covid 19 has caused a manufacturing delay. However we have purchased many items from Ashley and have yet to be disappointed.
Had a terrible experience with Ashley home store where they charged me for someone else's furniture. Synchrony and Ashley blamed each other while my credit score and name was tarnished. I was so torn. This experience was awful. After not receiving any compensation or requested promotions to be placed back on my account I decided to try again due to a coupon I had. I worked with Bill who showed me their new billing process. I feel somewhat relieved yet still scared and skeptical. I have other furniture I want to buy but I'm afraid my account will be used again.
very helpful in what I wanted.
I absolutely love Ashley Furniture. They never disappoint in the designs and quality. My salesman was very friendly and took his time with me as I allowed my kids to pick out their own bedroom sets. I will definitely be back in a couple of weeks to pick out a living room set.
Wide variety of bed and furniture but prices were outrageous. 6000$ for a bed I found on Amazon for 1000$. Exact type of material and same type of adjustment. If you have the money to shop and spend here I recommend it here but if you don't shop somewhere else
Second time there very helpful wonderful Service helpful with every specific detail I wanted and received what i wanted and even more thanks to Monique and Maria
I have purchased all my furniture from Ashley's furniture in Broadview, Il and never had an issue. Customer service was great, prompt delivery and there was nothing wrong with my furniture. Unfortunately I cannot say the same about the Burbank, IL location. It has been a total nightmare! I purchased my furniture mid-June and was told part of my order would be delayed til September (sectional sofa) and I agreed because I loved the set and rest of my furniture (bar top table and stools) would be delived July 14th. It is now August 13th and I have not received any of my furniture from this order. I have called the Burbank store MULTIPLE times, have been on hold for over an hour and no one ever answers. I went back to the store a week later after my original purchase and purchased a dining set (paid in full + $150+ delivery) I was told I would received this July 14th as well and that never happened. The whole time I have received "automated messages" and phone calls from representatives confirming delivery dates and would later receive phone calls the day before delivery date to be told I would not be receiving my furniture the next day and every time I would get a later delivery date and I am not talking a couple days. This was months. I FINALLY began receiving part of my order today. I received a lopsided scratched dining table with NO STOOLS and 2 pillows. Not very useful. I would like to cancel my order but was told they would keep 10% of the total purchase FOR THIS HORRIBLE SERVICE. DO NOT PURCHASE from this location. I completely regret giving them my money. Terrible experience. Too bad zero stars isn't an option.
No one tried to help me - they just looked at me
Poor service !!!
It was great everyone was nice and the process went smoothly. This is my 4th time buying from Ashley and I’ll continue to do so
the service from All the employees
Found what I was looking for. Lucy was a great help to me so very nice to work with.
Love it here. Daniel help me out and he did great! Loved his Custumer service!
Very good costumer service.
Monique P. Was very helpful and friendly. She answered all our questions and was very patient. Thank you for all your help.
The salesman Eric was a cool dude he gave me a good deal on what I purchased so I was satisfied with his help.
Place was clean and seem to be sanitized. ‘Maria was very patient with me and showed me around all living room sets. Overall, customer service experience was great. End up purchasing my furniture here, love their quality and selection. Thanks 🌸
We had a really good experience. Sales person Bill, was really helpful and was able to get us a good deal that fit our budget. Really happy with the experience here and would definitely would recommend.
Everyday my daughter and I check our account and my money has not been refunded. At this point, I guess a lawyer needs to be contacted. It’s an electronic transfer. It should not take this long to receive my money back. Keywords: MY MONEY. DO NOT PURCHASE FROM HERE. YOU WILL NOT RECEIVE YOUR ITEMS PURCHASED AND THEY WILL NOT REFUND YOUR MONEY IN A TIMELY MANNER.
Purchased a sofa here in June and still haven&'t been told when it will be delivered... so here I am stuck without a couch. It&'s impossible to get ahold of anyone at the store, their customer service line is useless, and the chat feature doesn&'t work... all I have to say is don&'t even bother shopping here. Don&'t ever shop at any Ashley furniture location!!!!!!!
Very good attentive customer service.
We purchase a sectional living room on 6/13/2020. We paid that in full. According to Maria from Burbank Branch which we had no problem with her. We were going to had that delivered on July 8, 2020. We throw our old living room set away thinking they were going have it deliver that day. I received a text not a courtesy call saying that our sectional was going to be delivered until 08/24/2020. Now today 07/21/2020 I was looking at my bank statement and i saw that Ashley Furniture refund my money without them calling me or giving me any explanation. What kind of customer service is this.? I was calling Ashley furniture to ask about my sectional calls afters calls i had no luck. Call were hanging up. Workers from on the other side were just picking up and hanging up. Thats not a good customer service at all. I hope that Ashley Furniture truly see what they are doing to some of their customers. Thank you!Crystal Mendoza
Helpful staff at Burbank location. Nice furniture.
We purchase a sectional living room on 6/13/2020. We paid that in full. According to Maria from Burbank Branch which we had no problem with her. We were going to had that delivered on July 8, 2020. We throw our old living room set away thinking they were going have it deliver that day. I received a text not a courtesy call saying that our sectional was going to be delivered until 08/24/2020. Now today 07/21/2020 I was looking at my bank statement and i saw that Ashley Furniture refund my money without them calling me or giving me any explanation. What kind of customer service is this.? I was calling Ashley furniture to ask about my sectional calls afters calls i had no luck. Call were hanging up. Workers from on the other side were just picking up and hanging up. Thats not a good customer service at all. I hope that Ashley Furniture truly see what they are doing to some of their customers. Thank you! Crystal Mendoza
I had a great experience shopping with Bill at Ashley home store.
Very excellent service and very well mannered employees. Definitely will be recommending to other people I know looking for furniture.
Ashely gives really good service! They even asked if we wanted a translated but since I could translate we were okay, but not many stores would offer that. Plus when we got credit the stuff we got where over are credit, some how they where able to get our credit up to get what we wanted. We overall likes the service they had. We thank Ashely for the type of service they applied!😊
Heck I work here I love the place the furniture is great I like the fact that 65% of it is made here in America I wouldn’t go anywhere else
Will was really nice and helpful throughout my whole visit. You should ask for him to help you out in any questions you might have and you Will not be dissapointed by his service.
Justin Foote is an awesome guy. Great Customer Service and is very much knowledgeable when it comes to finding a great mattress. The Ashley Furniture Store in Burbank is very customer friendly. I highly recommend this store and Justin.
Love this furniture store.I worked with Veronica and she was very patient.I will visit again when I need furniture.
I recommend Ashley HomeStore. The staff was very kind and helped me get what I needed.
Honestly it made my parents very happy and I’m glad even one was so helpful I don’t really right reviews but since it made my parents feel happy after so much time without the proper furniture it made me very happy to see them with joy,
I love Ashley furniture,
I had a great experience my last visit - the service I received exceeded my expectations and above that!!!!! I felt appreciated for supporting the store - Maria was my representative and I could not have had a better one - she really is an asset for this company - I never write reviews but this one needed to be posted - I got exactky what I wanted abd the service I received from Maria topped that - very happy custoner - very quality furniture there!! Everyone else was on point as well from the greetings receiced to exiting tge store - just FAB!!!!!
Awesome service!! Very helpful team! Patient and don’t push you to purchase something that you don’t like! Great help with looking for a great dining set and living room sofa set! Made purchasing and delivery work fast and easy. Super smooth process. Very kind as to let us know they’d do their best to contact us as soon as items will arrive due to COVID-19. Overall great experience and will definitely be coming back! Recommend coming here to shop/look for home furniture. Great variety, quality and of course prices!
great service by the sales person!!
Maria was great! Very helpful!! I thank her for helping me furnish my first home! I definitely recommend her, as well as the whole Ashley store!
Easy and quick; definitely recommend for future purchases.
Even with all the issues related to the virus crisis and them being short staffed; I received prompt courteous service, and the sales associate Chris took time to make sure I satisfied with everything. ⭐⭐⭐⭐⭐
Daniel the sales manager was very friendly and courteous and explained all the different options we were very pleased with his service
Great customer service from Daniel my salesman!!!
The patience the sales personnel have with showing the furniture and the variety furniture available.
Great place Very clean without a doubt Pretty good customer service !
Salesperson at Ashley was professional and not overbearing. He answered all my questions and ultimately helped me purchase the sofa that I wanted. It wa a great experience!
Ashley furniture store says if they take pride in their customer services and their one of the largest distributors because they make their all furniture. What has refined its affairs to tell you is that they don't care about their customers they only care about making a sale. I made a purchase I 2019 in July my furniture was delivered in August. in September a store employee charged me for $1700 for someone else's furniture. They delivered this furniture to this person. I disputed the charge and was told my identity and payment information was used by a employee. I never received an apology. I wbe t through several mo ths of trying to get this corrected and modified. I was told numerous times that Synchrony the lender for the Ashley furniture credit card could do nothing. the store also said the same thing. I eventually got a new card and a new balance that I was unsure was correct. in this process i lost my 6 months if free interest. I called the store and Synchrony they both gave me the run around. I was called off of work twice to fill out paperwork by the Manager Rita at the location in Burbank where I made my purchase. After a few months still no corrections. All I asked for was my promotion that was a part of my purchase. I disputed the charges twice to have this corrected. I learned yesterday that not only was I paying interest its was at $200 and no one made any changes. So does ashley furniture care about customer service I think not. I will never purchase furniture from the company or the store location. They abused my name, my credit, my funds and my trust and at the end of the day, they NEVER APOLOGIZED FOR ANYTHING, never gave me any compensation and never seemed to care. so yesterday so that I wouldn't have to pay the interest they promised I sent $1400 to pay off my furniture when I should have had 6 mo ths to do so. So NO I DO NOT RECOMMEND THIS FURNITURE PROVDER.
Waited on hold for 40 min.. and Rep. disconnected the call..😡
Very friendly workers good shopping experience
I have been trying for :3 days trying to get a live person . I’m listening to everything about Ashley furniture and then they hang up . U cannot get a hold of them
I decided to shop Ashley furniture store because I love the quality of their furniture. I’ve had a bedroom set in the past which I passed down to a cousin and it’s still intact after purchasing it over 10 years ago! Veronica was great and helpful! Thank you for a wonderful experience!
Great quality of furniture!
My Salesperson Maria was extremely knowledgeable about the merchandise, and she was very patient, I wasn’t rushed or pressured into making any decisions. I will be back to make future purchases.
my salesman was very attentive and was able to answer all questions. He was a joy to do business with
Went in store knew what I wanted and salesmen got right on it. I was in and out within 20 minutes. Can't wait for my furniture...
I bought an expensive mattress from them a couple of weeks ago. I had to make an appointment but when I got there the salesperson was helping a walk in. I asked specifically if the delivery person would take away my old mattress and was assured that they would, and she even said she would write it into the delivery instructions. I waited a week and a half for delivery, then they came an hour and a half before my delivery window when I wasn't home. My son let them in and they did not take the old mattress, just left the new one leaning against the wall. Since then I have been on hold for customer service for literally hours, and had to go into the store to talk to someone. I was finally told they wouldn't take it because of COVID-19 and that was it. I have left several messages for the manager who has not called me. I understand mistakes can be made, but they are unwilling to try to make it right.
I bought an expensive mattress from them a couple of weeks ago. I had to make an appointment, but when I got there the salesperson was helping a walk in. I asked specifically if they would take away my old mattress and was told they would, and she even said she was writing it into the delivery instructions. After waiting a week and a half the delivery man came an hour and a half before the delivery window I was given, when I was not home. My son let him in and he did not take the old mattress. He just left the new one leaning against the wall. Since then I have been on hold with customer service for literally hours. I had to go into the store to talk to someone, and they eventually told me they wouldn&'t take it because of the virus. I have left several messages for the manager who has not returned them or reached out to me in any way. I understand mistakes can be made, but I have been ignored and have never encountered such terrible customer service.
Amazing staff, giving all details of the products and also giving you space to look around and make your choice. Price and designs are great as well.
great service by the sales person
Our saleswoman Veronica was so helpful, we went in looking for a bed and we walked out with a bed, couch, ottoman and a dinning set. She answered all of our questions and was so helpful with letting us know about the information on delivery and who to call for customer service. 10/10 recommend this store and 11/10 recommend Veronica.
I want to start off by saying this was my FIRST visit at Ashley's & hands down the BEST service I have experienced in any furniture store. Very patient , understanding and helpful sales associates who do not try to insist on selling you something you are NOT looking for, cant afford or etc. Monique helped me pick the perfect mattress that suited my body best and Rico gave awesome prices I can not wait to have my furniture delivered! I want to send a big thank you to Monique & Rico, you guys are the best thank you! I will be returning :)
Prices are high, but reasonable. You get what you pay for, and at Ashely, you getting top name brand. Very clean store. Pleasant store associates. Nice furniture. Homie atmosphere.
Great customer service and very responsible during this pandemic times.
This is by far the worst Ashley's furniture store I've been to, I bought 6k worth of furniture from this store and the 1st time they delivered my furniture it was broken and missing pieces. I refused the furniture and went back to the store to get my refund I was very disappointed My kids had no bed to sleep on because we threw away all the old furniture hoping to get our new ones. One of the reps assured us that she will speak to the warehouse people and get our furniture delivered again with high priority and there will be no damages and pieces missing she also promised that they will refund $200 and we agreed. 2 weeks later 2nd delivery should up again with broken beds, no mattresses and at this point I was furious and wanted to speak to the manager about refunding my money and taking my business else where. The manager of this place needs to be trained about how to deal with customers. He a was passing messages from one rep to us rather than rectifying the situation himself even when I asked to speak with him face to face the rep always had excuses for him as to why he can't speak with us. She again promised an additional $150 and this time they will make sure the order comes in with no damages because now corporate had gotten involved. I have received my furniture but haven't gotten my $350 refund for the promise they made to help me purchase air mattresses for my kids. I call numerous of times to speak to the manager Rico and his reps always have excuses as to why he can't come to the phone. Horrible service and honestly if I had an opportunity to give then no stars for their false customer service, I would. I learned my lesson, pay extra and go to a good quality store.
I had the worst time with Ashley furniture I order a sofa from them in October 2019 I got nothing. I know it takes at least 4 to 6 wks to get the furniture I was cool with that. I waited and waited nothing came they kept giving me different delivery dates. I called talked to several people and they couldn&'t understand why I hadn&'t got the sofa. Then they assured me I would get it the first wk in November waited again nothing came didn&'t get a phone from them so once again I called they gave me some more bs and then went on I. To December never got the sofa so I just canceled the order. I will never order anything from them ever again.
The furniture is good quality
See George for amazing customer service, he was an amazing associate. George helped me greatly with everything he was so wonderful and pleasant!!
Awesome customer service! I want to thank Veronica Ornelas for helping us choose the perfect bed. She was very knowledgeable, courteous and super patient with my husband and I. We sure will be back to make another purchase and I hope to see her again!🙂 She was a great pleasure to work with!@Ashley HomeStore Burbank,IL Tonya Wojturski
Awesome customer service! I want to thank Veronica Ornelas for helping us choose the perfect bed. She was very knowledgeable, courteous and super patient with my husband and I. We sure will be back to make another purchase and I hope to see her again!🙂 She was a great pleasure to work with!@Ashley HomeStore Burbank,IL Tonya Wojturski
The sales person Chris was very welcoming,knowledgeable and helpful.He made my shopping less stressful .Update 2 days later I won't ever Shop Ashley Furniture store again,poor customer service The 1 star is for the salesman Chris.I'll never spend a dime there again!!
Wonderful experience purchasing furniture at this location! Associates were very helpful and knowledgeable!!
great customer service. Lucy was a great help with making my choice on my new bed. loved talking with her
We purchased a sectional that was too big for our apartment. I only wanted to return or exchange ONE single chair and the store refused to take it back and said I was SOL.They never mentioned they didn&'t take returns/ exchanges.We spent over $3,000 at this place, you would think they&'d be more helpful with a return. Since this company is &"dedicated to giving you the best customer experience&" I&'ve had to file a complaint with BBB and get in contact with corporate to get this issue taken care of.Also don&'t give into their 5 year protection plan that you can use &"as store credit&" if you never file a claim. They never mentioned to us that the &"store credit&" expires within 30 days so your forced to go back and buy something asap or you lose that money.IT IS VERY BAD BUSINESS PRACTICES TO OMIT THESE IMPORTANT DETAILS.There are plenty of furniture stores in this area that would be better than this place. BUYER BEWARE.
Love Ashley's
Great experience! No pressure sales, great atmoosphere and good looking displays help give buyers a creative inspiration in decorating their own homes Bought 2 Sofa couches and the Customer Service was excellent! I will return :).
Prices to high
This store had a great selection and excellent customer service 👍
Great 2nd experience, today I worked with George, Danny and Rico, guys were patiently going over all options available and worked out a sweet deal on a bed and awesome mattress. Thanks Again Guys Javier
MARIA RODRIGUEZ WAS BERY PATIENT WITH IS AS WE SEARCH FOR WHAT WE REALLY LIKE AMD FIT OIR BUDGET. THANKS MARIA
Really nice helpful people they dont rush you at all...
great customer service very happy with the deals on my table and couch thank you
We purchased a sectional that was too big for our apartment. I only wanted to return or exchange ONE single chair and the store refused to take it back and said I was SOL. They never mentioned they didn't take returns/ exchanges. We spent over $3,000 at this place, you would think they'd be more helpful with a return. Since this company is "dedicated to giving you the best customer experience" I've had to file a complaint with BBB and get in contact with corporate to get this issue taken care of. Also don't give into their 5 year protection plan that you can use "as store credit" if you never file a claim. They never mentioned to us that the "store credit" expires within 30 days so your forced to go back and buy something asap or you lose that money. VERY BAD BUSINESS PRACTICES TO OMIT THESE IMPORTANT DETAILS. There are plenty of furniture stores in this area that would be better than this place. BUYER BEWARE.
We purchased a sectional that was too big for our apartment. I only wanted to return or exchange ONE single chair and the store refused to take it back and said I was SOL. They never mentioned they didn't take returns/ exchanges. We spent over $3,000 at this place, you would think they'd be more helpful with a return. Since this company is "dedicated to giving you the best customer experience" I've had to file a complaint with BBB and get in contact with corporate to get this issue taken care of. Also don't give into their 5 year protection plan that you can use "as store credit" if you never file a claim. They never mentioned to us that the "store credit" expires within 30 days so your forced to go back and buy something asap or you lose that money. VERY BAD BUSINESS PRACTICES TO OMIT THESE IMPORTANT DETAILS.There are plenty of furniture stores in this area that would be better than this place. BUYER BEWARE.
Amazing experience. Definitely would recommend coming here if it is your first time buying furniture. Great deals.
Great customer service and nice furniture
Friendly staff and beautiful furniture
Buena selección de muebles
Jason was the salesman who helped me and my wife purchase our furniture. Everything was clearly explained and he was very patient with us as we decided what we wanted. We are very happy with our purchase.
I coming today to getting all my furniture <a href="/redir?url=http%3A%2F%2Ffor.my&s=7824d5fe2e63afa663179dc2c902ae1f10c7426a927baca01c899f8a70aa049f" target="_blank" rel="nofollow">for.my</a> new home and so happy whit Ashley furniture and Deborah for help me to get everything thanks !!
I was greeted upon walking in the door. I figured the sales people was going to walk with me and pressure me to like something but she didnt. However, when I did find something, she was right there and wagered to help. No pressure was the reason I purchased. Other stores pressure you to buy, buy, buy. Not this lady Mari. She was great
Veronica was the nicest young lady and was quite knowledgeable! Ashley Furniture has quality furniture and top notch customer service. I would go back a million times over!!
This store was fantastic especially Debra very helpful
LOVE SHOPPING THEIR...
The customer service representative was very professional and went the extra mile to help me with my purchase.
Sure the sales floor reps inside the store are great .. as is anywhere. Getting you to buy furniture and being a friendly as they possibly can. ... until delivery. Terrible! Scratched my hardwood floors- being reimbursed, however you have to do all the work and follow up multiple times! Delivery not even on time and all of my stuff came at multiple different days. Customer service says one things and does another. If you have time to waste , this furniture store may be the store for you. Already have a claim on a entertainment center I had for two hours. Never again!! Downers grove location- and customer service 👎
I came in the store in the beginning of October to order furniture for my living and bedroom because I was moving out of state, my experience with the sales/customer people was a very rewarding and exceptional experience but if you're in a rush for them to deliver your furniture I hope no one has to wait as long as I did esp when I was told it would be delivered on a certain date that actually took a couple of months. I didnt get my complete order till a week before Thanksgiving and I am still waiting for them to clear everything up because I still have not received everything and I have a credit card with them.
My salesman Jason was very patient and helpful. This was the first time I purchased anything there. I will return
Came in on Saturday feb 1st, staff is very friendly and helpful. There was a sale going on which offered us the best deal than the other furniture stores around. Overall a good experience.
(Translated by Google) Good furniture (Original) Buenos muebles
I just wanted to thank Deb for her great customer service . She was very patient with us and helped us get exactly what we were looking for . I highly recommend her !
So bad service.
Daniel from the mattress department was so helpful and very attentive! Perfect role model for anyone In the business.
I went in knowing exactly what I was looking for and my salesman was great in assisting me with the purchase!!!
Quick, easy, and painless. I am not one to have people follow me for a sale but I can honestly say that it’s worth getting harassed for a worth it type of product. They’re furniture may be pricey but it’s reliable and long lasting. Not to mention, they have something for every taste and budget. It’s my second time in 4 years making a big furniture purchase here at the same location. I can’t wait to receive my new couches! It’s always worth shopping around and after you do, you’ll probably end up back here. Walked in to Bobs Discount and the prices did not match the furniture. It was such a disappointment.
Great selection!! Awesome service...quick and easy!! Monique was great!! Very attentive!! Did not hover and follow us around!! Let us shop at our own pace!! And in the end we found what we wanted !! Well done !!
I was met immediately after entering the store. The young man that helped me what very nice and respectful. He also had no problem helping me to find correct measurements of everything that I needed to make sure that it fit perfectly for my home!
Easy
I dreaded entering the store for fear of being pestered by salespersons. Boy , was I wrong. Veronica O. was awesome. She made it a pleasant experience. She didn't follow us around but was always close enough if we had any questions. When we decided to purchase she explained what services were available but didn't push anything on us. The whole paperwork process was very quick. I hope Veronica is still there when we decide to go back and buy more furniture.
I love the service I got from Ashley HomeStore on Cicero in Burbank, Illinois. I love my sales lady Deborah she has a great attitude thanks Deborah.
I love the service I got from Ashley HomeStore on Cicero in Burbank, Illinois. I love my sales lady Deborah she has a great attitude thanks Deborah.
The store was well arranged and looked great. I can't wait to get my furniture. I was able to pick a delivery date that works for my schedule. The staff was so nice and helpful. The sales associate, Jason, went to his car and brought my daughter and I bottles of water when she asked about a water fountain. If I ever need more furniture, I will go back to Ashley.
I had a wonderful experience at Ashley Homestore.. The sales person Dan Salas was very helpful and courteous.. He answered all my questions and provided information about the chairs that I was purchasing. I had gone to another furniture store and was treated very poorly and unprofessionally by the staff so a family member recommended that I go to Ashley Homestore. They were very happy and satisfied with the service they received. I highly recommend Ashley Homestore when purchasing furniture as they have a great selection and their staff will provide excellent service.
Nice furniture... VCF has better selection
Great service and selection! Looking forward to the delivery!
Cheaper than art van furniture, and more selection.
The sales people at Ashley HomeStore has excellent customer service experience throughout the whole store. If there is something you looking for and it’s not in the store, they recommend you can get it online. They are very knowledgeable about everything that’s in the store. The customer service representatives at the front desk have very pleasant demeanor about themselves, always greet you with a smile, they are also knowledgeable about the store, and what they have in stock. The Managers of the store go out of the way to make sure you get your purchases delivered on time!!
Deb was the lady to see when my wife and I went in to shop. She had details and info that was really helpful to us which made for a smooth visit. Not to mention she had a great attitude and sense of humor. I’d definitely go back and ask for her next time.
Customer service is horrible, horrible horrible. I ordered a chair and the chair wouldn’t fit in my basement, the chair was taken back. I called the store in Burbank and I still haven’t gotten my refund. Everyone tells you something different. I think I’m gonna have to take it to the ITeam.
Terrible customer service. Got Jason as soon as we walked in to the sleep store. Was pushy and insistent about us getting a mattress that we could not afford. He first shown us one that cost $4,000!! I told him that we are on a tight budget and looking for one around $300-500. But he insisted that we could afford $2,000 for a "good quality" mattress by applying for an Ashley credit card. I repeated that we could not afford an expensive mattress and that we came in to see about a cheaper one. He thought it would be a good idea to tell me about how I could manage my finances (outside anything to do with Ashley Furniture) and gave me a placard for some financial management site that he is affiliated with, and wrote down his name and number. I walked out after that. He obviously wasn't listening. I don't recommend this store for mattresses. We ended up buying one at Bob's Discount Furniture across the way. There the sales person listened to us and shown us only mattresses that were in our range and treated us with more respect.
they have nice furniture but had hard times with delivery being pushed bk like 3 times and not getting everything all at once. I think they can work on that and do better.
I’m super pleased with the furniture I bought for my apartment! I was a bit hesitant at first but with help from Veronica Ornelas i can say I am very happy, I definitely recommend her and will return for any new home purchases!
They’re alright I guess.
If you want a stress free way of shoppin and lookin for the best deal that fits your character and taste, I got only 3 simple steps. Step 1. go to this great place Step 2. look for Jason Rosario and Step 3. Be awed every time you see your room / home after Jason helped you picking and buying your new home furnitures!! That simple! 😃😃
I bought all my furniture from Ashley’s and I had a great experience. Jason was an excellent sales rep.
Jason was such an excellent sales rep. He was attentive, patient, educated and knowledgeable. I would recommend this store.
Great Customer service! Love this store on this location! Jason R. saleman is the best!
(Translated by Google) I recommend the store I went and Jason attended me, he was very kind and I answer all my questions is very good employee. (Original) Recomiendo la tienda fui y me atendió Jason, fue muy amable y me contesto todas mis preguntas es muy buen empleado.
Great selection and staff! Happy customer ☺️
There service Jason Rasorio does for the customer's. He explaines it with good detail.
Came in to buy furniture and our sales person was Jason Rosario. He was incredible throughout the whole process and really made buying furniture for our house less stressful, and actually a lot of fun. We will continue to shop at Ashley Furniture because of the great quality, atmosphere and most importantly our great sales person Jason.
Love the customer service here! Thank you Jason R. for making it so easy and convenient. Will definitely be back!
Spoke to Jason about a new bedroom set for my daughter, I showed him an ad for a place down the street. He showed me what he had and gave me a great price on it and helped tremendously understanding what I'm paying for!
Really nice place and the people are VERY FRIENDLY AND PROFESSIONAL. They were able to answer all of my questions and they helped me find everything that I needed. I HIGHLY RECOMMEND this place.
I’ve never step foot into Ashley furniture store! Until the other day I forced myself to get a new front room set! Thanks to the amazing & awesome sales person ! Veronica Ornelas !!! She does a fantastic job, she has a very open minded and good opinions to what would fit you best ! I recommend to go see her & I’ll continue to see her throughout the future !
Had an amazing experience at this location! The woman I purchased my furniture with was great! She helped me to find exactly what I needed and was very attentive to what I wanted, I’ll always go back to Veronica Ornelas for any furniture I’ll need in the future!
Jason was very helpful when we came to Ashley’s looking for a new bedroom set for my mom. If I ever return will definitely be going with him!
Jason was very helpful and great at explaining any questions we threw at him. He was very patient with all of us.
Came in to buy a mattress was set on a certain amount to spend & my sales person Monique was definitely a big help ! She was very patient with me and helpful . I ended up buying a temper mattress & I absolutely love it ! Will look forward to my next purchase with Ashley Furniture & Monique Perez .
I love this store!! great prices and awesome service ! Ask for Jason R , he's the best !
First Time buying furniture for our new house. Our best experience was with Jason Rosario! Very patient and knowledgeable! Will shop again with him!
Very happy with Ashley Furniture & our experience. We are pleased with our purchases and appreciate Jason Rosario for helping us. Great prices & quality!! 😀
The manager Rodrigo was very helpful and respectful.
Me & my wife are extremely disappointed set up delivery for furniture in October .Then ashley said they lost paperwork reschedule. 2wks later again another call from ashley they needed to reschedule then spoke to J.McDermott he said he would remove off delivery fee & deposit it back to credit card November comes around furniture came in damaged resent back reschedule again for new furniture spoke to J.McDermott again took off more from price tag it's now been December finally got furniture but no discounted promised fee returned to credit card. Shame on Ashley Furniture broken words all talk 184.87 never got returned to my credit card. Very upset was a surprise for wife first time buyer sham shady company .
To pricy
Ask for Brandon best salesman ever!!! Went in just looking came out with a bed and a new living room set was shocked by the service I got never have I ever been treated with such hospitality makes me want to come back. Ashley's is a must go to if your looking for quality furniture.
They were very helpful and gave me great suggestions for home interior. I'd recommend this store specifically for the great environment, and I would even say for the great price . Good job Ashley!
Thanks for all the help and great experience Monique you rock
I would like to say that after a month of furniture shopping I was finally able to purchase the perfect set from the Burbank location. Brittany was extremely helpful and had a ton of patience. I will highly suggest her for whatever your furniture needs may be. Great experience!!!
First time buying furniture with my bf for our new apartment couldn’t have gone any better! Had the best experience! Corey helped so much with making everything go as easy as possible for us both and was such a sweet cool salesperson! Highly recommend coming to this store!
Corey was a great deal of help, I came in clueless with what I wanted and he was patient and friendly until I made up my mind!
I was in Ashleys not too long ago with my boyfriend and we were picking our new furniture for our new place. We had the opportunity to work with the manager, Rico, directly. His customer service skills are beyond anything I’ve seen. He was so incredibly patient and helpful and made this whole process the EASIEST buying experience I’ve ever had!! If you go here make sure you talk to or work with Rico. You won’t find anyone better to work with!!
I am so glad I was able to buy a nice furniture at Ashley thank you for your patience I appreciate it. I would highly recommend someone to buy their furniture at Ashley 😁.
very nice and helpful staff!
Who can go wrong with these sales!!! But most of all the great customer service I experience with my sales guy Jason. It was a pleasure having him help me narrow down which furniture best fit my needs. Thank you so much. You need a great sales rep Jason's the guy to see. 🙌🏼
Justin Foote was a outstanding sales representative!! My girlfriend and I could not have asked for a smoother experience. From start to finish he was very attentive and very knowledgeable which made our lives much much easier. We will definitely be making future purchases with him. P.S he should get a raise ASAP he does a outstanding job!! @AshleyFurniture
I never thought I could afford furniture from here but they ran an amazing sale and Danny was amazing! He was super helpful and the customer service was excellent!
I needed help with a living room set and I was not quite sure what to expect but Connie Rios was there to assist me along the way. Very knowledgeable and patient, definitely made it a great experience. I would highly recommend Connie, will be definitely be seeing her again!!!
Daniel was an amazing sales person. He really made me feel comfortable with my purchase & I do not regret my purchase! Thank you Daniel!
I recently visited the store to price furniture for my new place and was extremely happy with the service I received from Jason. He's extremely knowledgeable and passionate about the products and services offered. I will definitely be visiting again soon!! Thanks Jason!!!
Monique is great.! Definitely go to her.! The whole store is great aswell.!!
First time at this location really loved the help and information provided. Also had a very patient and knowledgeable sale associate named Daniel that gave me the best experience of creating the best home office!!!
Very pleasant experience while shopping. Monique was my salesperson. She was very helpful and patient with me. My decisions were all over the place and Monique was attentive, engaged and concerned with me every step of the way. She gave good advice and insight into my space planning needs. The bedding Dr. was nice as well. Im sleeping like a queen!! Love my new look and new homey feel. Awesome experience.
This location has great salespeople, especially Connie. Greeted me with a big smile and made sure I got just what I wanted at the right price! Thanks!
Great experience walked in confused but thanks to miss connie she helped me out in all I needed . If you ever go ask for her she really knows what shes doing. Great experience.
Connie Rios help me find what I was looking for she was respectfully and she answer all of my questions.
I love this Ashley store in Burbank Illinios it’s so amazing everything was nice and neat!!! And James customers service was soooooo awesome!!!!!!!!!!!!!!
The best Furniture Store I have ever been 2! I hate going in to a store and being ignored our seen as a nuisance. when I went to Ashley I felt welcomed and wanted greeted by a very nice salesman I think his name was Brandon. answered all my questions and helped me pick out my living room set. a must go to place if your looking to make your home beautiful.
I had a few concerns in looking for my dressers. which Connie was a great help. she's very helpful and professional, I will definitely refer her to all my family and co-workers. thank you again Connie !!!
Had the best experience ever, looking for a sofa sleeper and she gave the best price and very comfy sofa. Perfect for the holidays! Thank you Ms. Connie
Just wanted to say that i was approached by a very nice young lady her name was connie showed me around the store was very professional and i will be returning again. I would recommend her to anybody
Worked with Connie at the Burbank location. I must say she is excellent! Down to earth.. very knowledgeable.. and a great sales person. Not once did I feel like she was being too pushy! Thanks for the help! Ask for Connie on your next visit to this location!!!
Connie is a great sales person help me with all my needs thanks 😊
Let me start of my saying thank you Connie for helping me pick the best dinning room set. !! She was the sweetest and extremely patient with me when I was being extremely picky. I told her the color and style I was looking for and she knew exactly what to show me! Will definitely be purchasing again because of her !!
I highly recommend Jason from Ashley Furniture in Burbank, IL. He provided my family and I with great customer service, helping us with every step of our transaction. He went above and beyond to get us the best deals! We are very satisfied with our new couches, bedroom set and chest!
I love how Cony R. was able to answer my questions about mattress and bed furniture. She was very knowledgeable on helping me with financing and better buying options.
I was greeted by such an upbeat sales women, named Monique Brooke. Monique helped me in all my needs of purchases. She was extremely knowledgeable, upbeat and listened to me thoroughly. The patience she displayed made me feel at ease and her honesty. I did not feel rushed one bit or felt as if she was just trying to "get a sale". I couldn't be happier with having Monique as my sales representative and I recommend everyone to ask for her if they go into Ashley furniture for any future purchases. Monique was super professional, gave me options and explained everything in full detail. I am beyond happy with y purchase and I will be back to buy more items and strictly will be asking for Monique to guide me to purchase more items to fill my home!!
Betiiful furniturn
Justin is a great asset to this store . He is passionate about his work and VERY knowledgeable in his expertise in anything pertaining to your body and sleep and how it works together . By him being a specialist , he was able to give my husband and I a wealth of information in what mattresses are the best for my husband who has back issues from time to time and let us try out a few !! I felt like we were talking to a trusted doctor , he was that thorough !! We will be seeking Justin out solely when we come back !!! Customer service at it&'s BEST !!!
Bought a couch and chair.
Monique was absolutely the greatest!, very helpful!!! See you in March Monique❤️
Justin was AWESOME!!!! If you go into Ashley Furniture in Burbank ask for JUSTIN!! He made sure I got just what I needed without breaking the bank! #GetUAJustin #insider😂
Daniel was an excellent salesperson and mattress expert. He was very informative and had a great personality. The service was quick and thorough. Definitely recommend him if you’re in the market for furniture!
Connie is the best salesperson ever. Worked with me to ensure I was completely satisfied with my selections, including follow up and extremely patient. I am recommending her to all my family and friends.
Sales Rep Daniel was amazing ....Very professional, informative...Super down to earth!! Definitely shopping with Daniel again!
Monique was great at helping me and mom find what we were looking for for our bed room sets! She was very attentive and has a great personality!
Everything and Everyone and Everytime I visit the Ashley Home Store in Burbank Illinois my experience is A-1 I leave satisfied with my purchase the staff is knowledgeable and the ladies in customer service knows their stuff and Corey he’s the Man Thanks again guys
Thank you very much Emily and Ray! We just moved to Chicago. Emily was patience and kind. One of the best sale person that we have met during our furniture hunting marathon. She was able to us find the best sofa set. Ray was a great manager. He made everything enjoyable and got the deal done. Overall, we experience was rewarding. We found a sofa set like Macy’s but at least 30% less of the price with the same quality level.
Service at Ashley's is fantastic! The staff is super helpful!
Everything was great . Greatest selection and Connie was the best and so helpful and Courteous . Will be back again .
Our sales associate Mary was very helpful and patient. We are happy with our purchase and feel like we got a great deal.
Had an excellent experience sale associate Jason VERY knowledgeable and patien. Ask for Jason to have great experience
I just recently moved and fell in LOVE with the Darcy Sofa Chaise and Loveseat!! Also the Bennox table set caught my eye. Veronica was very nice and extremely patient with me as we browsed the furniture. Due to unforeseen circumstances I didn’t get the furniture on the first visit, but I returned a week later. Unfortunately I didn’t get the prices I was quoted the previous week because the sale was over but Veronica, and her manager James were nice enough to price match to the price that was on the Ashley website. I really wanted the first price and tried my best to find the same furniture for a lesser price so that they could price match to another store/website. I recently moved into a condo and was trying to save all my coins lol. Veronica even tried to help me look for the couch (she was super nice and cool with my shenanigans lol) at a cheaper price but due to Ashley Home Store stipulations I couldn’t get the price match to another store that was down the street. I was a little disappointed I couldn’t get it cheaper like the week before but I am content with what I was able to get. I can’t wait to receive my furniture Tuesday
Love Justin and the staff. He helped me pick a great couch. He was honest as well, very hard to find that.
Antonio was a great help today. He made my mom feel comfortable with her purchases. Thanks!
I recently shopped at this store and was very satisfied. We looked at multiple other furniture stores in the area and did not like any of the stuff they had. The minute we walked in to Ashley we fell in love with everything we saw. We were nicely greeted by Monique Perez. She is so nice to work with. Seriously, I wish more sales people were like her. She was never pushy. Gave us the space we needed to look around and was always there if we had any questions. We first bought a new living room set and two weeks later went back to her for dining and bedroom. I recommend this store and specially Monique. We will be back in a few months to get my kids a new bed room set.
(Translated by Google) Very nice luxury furniture, and the person who attended us, excellent service, and attention, practicing his Spanish, bilingual I give him a 10. (Original) Muy bonitos muebles de lujo, y la persona que nos atendió, excelente servicio, y atencion, practicando su español, bilingüe le doy un 10.
I wish I could give this store 0 stars. The staff and overall customer service was terrible. My items were sent incomplete and I had to wait a month just for my others items to be delivered. When the delivery finally came, they did not even put anything together. It was just a terrible experience and I will never purchase anything from this store. The managers don’t know anything and are always busy. After many calls, my calls were screened and were rarely answered. And til this day, all my issues still are not addressed.
Customer service was very professional but far as the furniture there's not a lot of choices of other colors in in their furniture
I don't write 1 start reviews ever but this store is god awful. Purchased a couch, love seat, chair and accent tables plus the warranty. Needless to say all the furniture is absolute junk and their service and warranty the same. Useless dimwits work at this location, 1-800 number isn't any better. Please do yourself a favor and steer clear of this dump. Total waste of money and many hours on hold where they give you a run around Same shit different day. Update 9/22.
I don&'t write 1 start reviews ever but this store is god awful. Purchased a couch, love seat, chair and accent tables plus the warranty. Needless to say all the furniture is absolute junk and their service and warranty the same. Useless dimwits work at this location, 1-800 number isn&'t any better. Please do yourself a favor and steer clear of this dump. Total waste of money and many hours on hold where they give you a run aroundSame shit different day. Update 9/22.
Loved my experience in this store. Gabriel was incredible! He helped me furnish my entire apartment!! Would definelty recommend Ashley to anybody in general BUT whatever you do GO SEE GABRIEL at this Ashley location. Great customer service, he knows his products, and isn't a sketchy sales person.
Never order from here. All they keep doing is making excuses for furniture not delivered. I got couch and chair, but no end tables or cocktail table. I've been waiting since July and they keep changing delivery date. They can't guarantee they will get them. Also 12 months interest free, but I can't make a payment until they post the amount [which they won't do till delivery] worst furniture place ever.
I don't write 1 start reviews ever but this store is god awful. Purchased a couch, love seat, chair and accent tables plus the warranty. Needless to say all the furniture is absolute junk and their service and warranty the same. Useless dimwits work at this location, 1-800 number isn't any better. Please do yourself a favor and steer clear of this dump. Total waste of money and many hours on hold where they give you a run around!
i tried to get my dinning set like 2 months ago, i asked them to send in box, insted they sent it like this i told them to take back nd bring me another one nd they keep sending the same one 3 time. so i cancel everythin. im givving one star just cause there no 0 star. very poor service.
If I could give it a 0 I would. They damaged my wall delivering the furniture. The actual furniture came damaged. The contractor that came to evaluate the furniture for repair looked like they would burglarize my home. The pillows I order never came with my original order and they told me I had to pick them up at a different location about 45 min from where I live or I could pay extra for shipping to my area. NEVER AGAIN! Good luck.
Giving 2 stars based on my experience with the sales representative. Purchased a mattress, and after awhile it's feels as if it's sinking. BUT SINCE MY PURCHASE OF SAID MATTRESS....I HAVE BEDBUGS !!! Hmmmm, I can't with them. Never intended to return, just needed a new mattress. Oh had to remove plastic from box spring ( mattress kept sliding everytime we sat on it).. The smell from the box spring is horrible still. I don't think I will recommend the store.
Living room shopping with friend. A BEAUTIFUL store to shop.
Giving 2 stars based on my experience with the sales representative. Purchased a mattress, and after awhile it&'s feels as if it&'s sinking. BUT SINCE MY PURCHASE OF SAID MATTRESS....I HAVE BEDBUGS !!! Hmmmm, I can&'t with them. Never intended to return, just needed a new mattress. Oh had to remove plastic from box spring ( mattress kept sliding everytime we sat on it).. The smell from the box spring is horrible still. I don&'t think I will recommend the store.
Although my experience with my sales rep Corey was great. My purchase wasn't. Had mattress for less than 2 months and it's already set for the garbage. Sinks in the middle, my boyfriend and I suffer NOW with back pains that we didn't have prior to purchase. The firm mattress I tried out felt as if I was laying on concrete. That's why I chose this one. If only I would've went across the street to Mattress Firm. Didn't feel like going back to the store. The sales representative was great what I ended up with..not so much.......Service department came out and in the report they determined that mattress was fine. Stains from the wet air freshener from the odd odor from the box spring...lifted up said mattress and found out WHYYYYY we're uncomfortable. But in their opinion the mattress is good.
ZERO STARS DO NOT BUY! I was so excited when I bought my furniture here but after paying the money for the 5 year warrantee and filing a claim and it being denied. I will never shop here again and I will tell everyone I know not to bother at this store! My dinning room tables paint started to chip. I reported it and they told me that they would not cover the problem because it was considered accumulative damage. I reported the issue as soon as I saw it and I am dissatisfied that they dismissed my claim! They told me that it was considered accumulative as of the purchase date which makes no sense. How is chipped paint accumulative, the paint and furniture is just cheap! And they rob people when selling this protection plan that does not cover anything!
Very nice sales reps 2024
I checked several stores in the area. Maria Rodriguez helped direct me and was very knowledgeable. Ashley definitely was at the higher end of the price range. However they have the high quality you would expect for the price. Dont let the sticker price scare you. Great bargains are sprinkled all over the store. Plus nothing says you need to buy a whole set in many cases the large price is because multiple pieces are included. Just be up front on what your looking for. Pictures help if only by narrowing down style. I highly recommend asking to sit down with one of their team like Maria first, it will save you time, as they really know their inventory.
They came early but the bed was damage. Now i have to wait longer .
I will NEVER give this bogus furniture store another dime!!!! I should have stayed with Value City Furniture. Not reliable, delivered wrong color sectional and 3 delivery attempts failed because they kept arriving before my schedule time frame so I had to take off work to receive my sectional. if I could give a half of a star, I would.
Very disappointed in the horrible experience I've had so far with this store. To start out, we visited the store twice before completing our purchase and scheduling delivery. The first time, the salesman we worked with was helpful and encouraged us to pick our furniture but to come back a few days later to take advantage of the Memorial Day pricing and financing that would be available. Not only did he give us FALSE information regarding the prices, when we showed up on the day indicated to make the purchase and the salesmen was not there and we pretty much got a "sorry, not sorry" from the other sales people regarding what he told us. Despite the misunderstanding, we continued with the purchase and scheduled delivery.. At the time we were informed that the bed frame we ordered would be on back order and 2 deliveries would be made to accommodate. One on June 15 and another with just our bed on July 4th. On June 14th, when were received confirmation of the initial delivery for the 15th, we were notified that the bed was available early and we would be receiving it on June 20th. We even called the store to confirm and they ensured the bed was available early and would be delivered on the 20th. We made accommodations for a delivery IN THE MIDDLE OF THE WORK WEEK IN THE MIDDLE OF THE DAY, only to receive a call at 2pm the day before saying (June 19th) that the bed was not available and would not be delivered until JULY 11th. July 11th, being AFTER the original date given, July 4th. How did the bed go from being available early to available even after the first date? I called the store a couple days ago to confirm the delivery date of July 11th, only to be told that they have NO RECORD of the call confirming July 11th as the new delivery date AND confirming that the delivery is actually set for JULY 13th. I explained to the woman that I spoke with the inconvenience that the entire ordeal has caused but I never received an apology, ANY offer of compensation or any indication that she cared at all about my concerns and dissatisfaction. I explained that its been over a month that I've been waiting on the bed and at this point would prefer to pick something else out that could be delivered immediately. she said she would speak with my sales rep and have them give me a call to discuss those options. It has been 3 days and I have heard from no one. This store is subpar and has a terrible way of handling customer concerns and inconveniences that THEY cause. Theres no reason there should be so much back and forth about this delivery date AND complete disregard for my time as a customer. The communication is extremely poor and I'll never make a purchase from this store again. I'll also ensure I tell every person I know not to step foot near them.
Very disappointed in the horrible experience I've had so far with this store. To start out, we visited the store twice before completing our purchase and scheduling delivery. The first time, the salesman we worked with was helpful and encouraged us to pick our furniture but to come back a few days later to take advantage of the Memorial Day pricing and financing that would be available. Not only did he give us FALSE information regarding the sale prices, when we showed up on the day indicated to make the purchase and the salesmen was not there and we pretty much got a "sorry, not sorry" from the other sales people regarding what he told us. Despite the misunderstanding, we continued with the purchase and scheduled delivery. . At the time we were informed that the bed frame we ordered would be on back order and 2 deliveries would be made to accommodate. One on June 15 and another with just our bed on July 4th. On June 14th, when were received confirmation of the initial delivery for the 15th, we were notified that the bed was available early and we would be receiving it on June 20th. We even called the store to confirm and they ensured the bed was available early and would be delivered on the 20th. We made accommodations for a delivery IN THE MIDDLE OF THE WORK WEEK IN THE MIDDLE OF THE DAY, only to receive a call at 2pm the day before saying (June 19th) that the bed was not available and would not be delivered until JULY 11th. July 11th, being AFTER the original date given, July 4th. How did the bed go from being available early to available even after the first date? I called the store a couple days ago to confirm the delivery date of July 11th, only to be told that they have NO RECORD of the call confirming July 11th as the new delivery date AND confirming that the delivery is actually set for JULY 13th. I explained to the woman that I spoke with the inconvenience that the entire ordeal has caused but never received an apology, ANY offer of compensation or any indication that she cared at all about my concerns and dissatisfaction. I explained that its been over a month that I've been waiting on the bed and at this point would prefer to pick something else out that could be delivered immediately. she said she would speak with my sales rep and have them give me a call to discuss those options. It has been 3 days and I have heard from no one. This store is subpar and has a terrible way of handling customer concerns and inconveniences that THEY cause. Theres no reason there should be so much back and forth about this delivery date AND complete disregard for my time as a customer. The communication is extremely poor and I'll never make a purchase from this store again. I'll also ensure I tell every person I know not to step foot near them.
First I would like to say I had an amazing experience at the Ashley's home store the manager james deserves 5 star customer service. I problem started on the delivery side giving me and my wife such a hard time if it wasn't for james it would have been a disaster.
Shopped here in the past... Great items and quality is good. Would definitely recommend for purchasing beds, mattresses and sofa/sectionals!
(Translated by Google) Very nice furniture. (Original) Muebles muy bonitos.
I've ordered a 7 peace patio table set. It took 5 times to deliver the set to my home n on the 5th time I was missing 2 chairs. Very disappointed with the customer Service, delivery and especially the installation. I will never buy from this place EVER!!! beware of what you buy?? Ask questions as far as delivery ETA and if it's not available? How long before it will be delivered. Better off going to a different location.
All good
Justin is very kind and patient. I had a very good experience.
Super nice. great selection. Great deals.
Purchased my Darcey Cobalt Blue suede couch! Love my furniture!
Worst store I been too from the sales person to the manager and the delivery employee. They lack professionalism and the trucking company scam me as a customer. They damange my walls and they refuse to fix it and I had to be calling them for an answer and no body calle me back. Very disappointing with this location.
It was a great experience.
Justin helped so much when we were looking to purchase. He really helped us understand the difference with items. The delivery was so quick! They delivered and assembled our bed that has storage/drawers on the bottom, a rustic headboard with light and a chest in 30 minutes. This is was my second time purchasing from them and they’ve don’t great both times. I will definitely be returning. Location: 7780 S Cicero Ave Burbank, IL 60459 United States
I WAS WAITING To ll A.M to 4 P.M we already had the package and then the seller came MAD after we talked with a manager or supervisor I dont know and they SAID WE CANT SELL YOU THE COAUCH I took it like they discriminated me because I was Mexican and I got upset SO I WOULDNT SHOP HERE IF I WERE YOU
My husband purchased a shay bedroom set from here it hasn't been 6 months and the color is fading. The adjustable bed has a hole in the side because went they set up the bed they left the screws on the side of bed. Call the store they sent a technician out. He said he will report back how our furniture was fading/ buckling. hole in the adjustable do to leaving screw. He went back in lied. We Call the store to speak to management. We were ask to send pictures. No call back call store again. Store manager never there. Call again manager wouldn't get on the phone. I talk to a young lady name missy. Real nice I explain to her what happened. She told me that it would be taking care of. Today is 4/2/19 still haven't heard from anyone from the store. Now I'm going to take legal action. I feel you took our money the man that came out even said the furniture was damaged product. PLEASE IF ANY TECHNICAL COME TO YOUR HOME ASK FOR A COPY OF THE REPORT THAT HE SAID HE GOING TO TAKE BACK TO THE OFFICE. because they lie tell you one thing but report something totally different. I will not tell anyone to buy furniture from Ashley out south we spent close to 5000 dollars. No one should be treated like this.
Do not buy furniture from Ashly Furniture!!!! We ordered sideboard, it's took them 3 weeks to get to us at the first time ( website promises 1 week only). First time the brought broken item not in a box and not covered in a Chicago snowing day!!! The invoice the was attached showed less of half of the price we paid!!! 7 attempt s later ( 4 hours window as well they will call only the day before so 7 days off). We finally got a "new" piece. Once the dishes are in the door can't get close?!?! We call Ashly Furinture again and they state the it's up to " Manufacturers standard ". Who is the manufacture ? Ashly Furinture. . . Under none of this time I felt like someone truly trying to help!! The result is $700 paid for damage furniture!!! Stay away much better option out there
Absolutely garbage furniture and worthless customer service. Yet again getting the runaround from Ashley HomeStore. Delivered a broken couch to me in September of 2018, for which I purchased the extended warranty, now still trying to get it fixed/replaced after 3 techs and 6 months of rescheduling. Only to find out this morning, when the couch was supposed to be finally swapped out, that the store (not corporate) did not respond to the request?!? So the day that I made available in my schedule, gets pushed back again, and now I need to take another day off work so these inconsiderate incompetent charlatans can bring me another of their broken wares. Do yourself a favor and never purchase any furniture from Ashley HomeStore (Burbank,IL)
The absolute worst experience I have ever had spending 2500+ on furniture for the delivery to show up the first schedule delivery day only to be informed by the driver that I should have received a call stating that all of the items were not available. Someone from distribution called am hr later to let me know that some orders were on back order. Completely unacceptable, after receiving minor compensation for that, the next scheduled delivery, after being promised first stop, was scheduled 5th stop, given a time frame of 9:30-1:30, only to be called at 10:15 to be told they wouldn’t be able to keep that time frame. If I could give lower than one star I would. Definitely will not return and I wouldn’t suggest anyone purchase items.
Gabriel helped assist me to get excztly what I needed and in my price range! Very happy
Did not have item in stock after shopping for almost an hour
I ordered the Darcy Sofa chaise and love seat and it was delivered yesterday. The salesmen, Oscar Diaz and Daniel were patient with me and made me feel comfortable. I would really like to commend the delivery men who put forth great effort in getting the furniture in my home. I had previously ordered furniture from another store that made 4 unsuccessful attempts in getting furniture in my home. I was very pleased with the service from Ashley Furniture and would highly recommend others to support your business. 2/18/19
Great customer service
Service was less than stellar.
Joshua is an excellent salesman I love his energy and above all the knowledge he has about the products at Ashley. I give him ten stars and a pay raise if we possible. I will recommend to all my friends & family. Thank you for providing me with a great customer experience you go above and beyond in job performance. You rock keep up the good work.
If I could give it negative stars I would. I spent around $7000 at this store I ordered a bed and a mechanical base because of the mechanical base they did not deliver the wooden slates (the wooden supports for the bed). I called them on 12/15 and they said they would have them delivered in 1-2 weeks. When the wooden slates weren't delivered on 12/30 I called them only to have them tell me they don't know what is going on with my delivery and that they would call me back the next day. The next day nobody called, so I called them the day after they said they were short on stock from their supplier and it would be delivered to me by the week of January 14th or the beginning of the following week (Jan 21st) I called on the 21st and I was assured by a rep and a manager that they would be in by Jan 29th and i would receive a follow up call on the 29th to confirm and go figure, no call and yet again, no delivery. I called support twice and waited on hold only to have them answer and hang up on me both times. It's now 2/5 (almost two months since my first call) and still no delivery or call back. I would never recommend anyone to buy anything you can't take home with you that day because god forbid you have to deal with their customer service team to get what you paid for.
If I could give it negative stars I would. I spent around $7000 at this store I ordered a bed and a mechanical base because of the mechanical base they did not deliver the wooden slates (the wooden supports for the bed). I called them on 12/15 and they said they would have them delivered in 1-2 weeks. When the wooden slates weren't delivered on 12/30 I called them only to have them tell me they don't know what is going on with my delivery and that they would call me back the next day. The next day nobody called, so I called them the day after they said they were short on stock from their supplier and it would be delivered to me by the week of January 14th or the beginning of the following week (Jan 21st) I called on the 21st and I was assured by a rep and a manager that they would be in by Jan 29th and i would receive a follow up call on the 29th to confirm and go figure, no call and yet again, no delivery. I called support twice and waited on hold only to have them answer and hang up on me both times. It's now 2/5 (almost two months since my first call) and still no delivery or call back. I would never recommend anyone to buy anything you can't take home with you that day because god forbid you have to deal with their customer service team to get what you paid for.
Excellent service
Wonderful experience! Our salesman, Josh, was incredibly helpful and knowledgeable. Great value and well made furniture. Very happy with the selection.
Very reasonable prices, great quality furniture, and a very helpful staff!
Annie is the best!
Gabriel did a great job helping me and my wife with our very first purchase, even after they didn’t fit the first time, we went back and he still was able to help us find other couches that looked similar for around the same price. They have great customer service and great attitudes, definitely going back to Gabriel for my next buy.
Good and strong wood they have ,a lot of varieties bed,sofas tables and much more mattress sales, they are co operative and good manner s employees,
I staff was great very patient
Nice place and people. But I was just browsing.
They will take your money and never send your furniture. I paid for furniture in October (cash) for November 1. It was back dated until Nov 27th. I decided to tell them make it the 30th. when the 30th arrive it was missing pieces, they left without installing. They tell me on the 31st that that piece is no longer being made and the entire bed is no longer being made. I should have gotten my money back but no I said I just need a bed. I chose something else needless to say it was was never ready when the delivery was scheduled. here it is January 10 and no furniture and I still have not got my money back. worst store ever 🤬
The environment felt very welcoming, definitely a nice place to shop.
Not busy so plenty of help available. They aren't pushy but they are patient and helpful. Got a good deal and ended up with free shipping.
If you're coming in, ask for Daniel! He's very helpful! Awesomely Job!
Wonderful costumer service!
Maria S is awesome!!
Ashley Furniture in Joliet Illinois
Great store
Excellent service at Ashley Sleep. Monique Perez was so nice helping me buying the mattress
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
