Ashley Store Carbondale, IL

Brittany & Steve were kind, knowledgeable, and extremely helpful. I had specific requests, and Steve was eager to answer all of our questions. They were both so personalable. They truly made this frustrating experience so much smoother! I left a happy customer! 😊

Rylee was very helpful from walking in the door. Service was fast and easy! Thank you

Rohan listened to our specific needs as we have 5 dogs and he recommended the perfect sectional with the new next-gen Nuvella performance fabric. We love the modern “spice” color as well.

So helpful and not pushy with sales!

Rylee was knowledgeable, kind and not pushy. She knew about the details of the product and the check out process was simple and clear. I can’t wait to see my my new couch. I will be back to work with Rylee for my next purchase.

Rylee was very knowledgeable, pleasant and pleasure to deal with. Highly recommend.

The saleswoman Riley was professional, energetic, and knowledgeable. My wife and I agree if we could give her more than 5 stars we would. Will be back to purchase more from her.

Keegan Montgomery was the best to work with! He’s so sweet

Steve Klaproth was very helpful and made our purchase easy. Very good customer service!! Looking forward to getting my new sectional and tables! I would highly recommend your store!

Steve was very helpful, purchase process was quick and easy!

Steve and Keegan were so helpful and patient when we needed furniture in a hurry for my disabled dad. I'm so grateful!

I love my couch and loveseat and the two gentlemen who delivered them were very polite and got everything in and set up in no time. Ashley employs some great people.

Rohan was a pleasure to work with and very knowledgeable. The store had a huge selection of furniture with wonderful fabric choices. We found an amazing sectional which is extremely soft. Pricing was great with the New Year's day sale and even received Ashley cash back for our next visit!

Rohan, the sales representative was very professional and listened to all my needs and found me exactly what I was searching for

I want to say thank you for the kindness and props and Curtis that Johnny and the others gave us in getting our beautiful furniture

Keegan in carbondale was so helpful. Was a great experience! Thank you!

Jonny was an excellent customer service provider, he deserves a pat in the back if not something more. The young girl casher was also very excellent. Great team they were. Very polite, knowledgeable, and did it all with kindness. We will shop there again, we already have a Ashley card but they will make us come back for some other needs we have

Fast friendly help!

Rohan was incredibly helpful, friendly, and not a pushy type salesman in the slightest

Thank you Jonny Sanchuk!!

Wonderful service! Thanks Rohan!

WONDERFUL YOUNG LADY AND PROFESSIONAL CARE. THANK U

Rohan did an excellent job helping us. Courteous and helpful without being pushy. Easy experience all the way around.

Rylee was amazing! She made the sale so easy!!

Rylee was helpful and easy to work with. Even did some looking to help us find additional pieces. She was not pushy and assured us she would keep us updated with shipping

I worked with a young lady Name Rylee and she did a outstanding job. Her service was amazing.

Jonny was my associate, he was wonderful! Highly recommend!!

Rylee was a true pleasure to work with! She was attentive and responsive. Cannot wait to get our new furniture!

Great experience! Keagan and the rest of the staff were great, friendly, informative, and executed the sale being mindful that I was shopping on my lunch break. I was very pleased with my purchase and service.

Rylee is the BEST!!

Steve was great to deal with I will be coming back.

Nice staff. Not pushing you to discomfort but when you’re ready to make a deal they help the best way possible and line it out nice and easy. Will be going back.

Employees were helpful when we asked questions while browsing.

Riley is very nice and extremely helpful!

Stopped in for surprise Birthday gift for mother to celebrate her having lived 87 years! Steve K listened well to my vision of perfect recliner to fit my mother’s situation & within 2 minutes Steve had me in front of the best options. Steve game me space to shop & try and Ben talking numbers when I was ready and not before. I walked out with a great deal and feeling relieved that I found what I was shopping for within price point expected ! Very pleasant shopping experience 😎! When you’re shopping for furniture…you’re wise to check out Ashley Homestore and ask for Steve K !!!

Steve was our salesman and was very helpful. We were very pleased with our purchase.

Nice selection & helpful sales staff

Great experience!! I found just what I needed!

Had a Wonderful Experience Purchasing Furniture from Steve and Ayanna! Great Price and Lots of Laughs! We will be back again! Definitely worth our 2 hour drive!

I will never do business with them again we order some furniture from them and it took 6 months to get them they keep saying next week when we would call to see if it was going and then we the did deliver it was only th love seat then the two recliners came a week latter now I been paying a 1000 a month on them to fine out that I still have to pay another 5000 on the furniture because they lied to us worst customer service ever and I wouldn't recommend anyone to ever go to them for anything

We received great service and quality at an excellent price. Travis our salesperson was attentive, not overbearing. He was very knowledgeable about the products. We enjoyed our experience and will visit again.

great customer service ! love the bedroom set and affordable :)

This location was phenomenal! The entire team was great, especially Travis, who was patient, informative, and personable. I will be returning there for my next furniture purchase.

Nice people! Grate products!

Quick n easy!

Steve was great to work with!

Always the most friendly staff with a no pressure atmosphere! Thank you

Our mission for the day was to purchase a mattress.We were greeted at the Carbondale Ashley store by Keegan. The answers to our questions made it clear that Keegan was well researched on the construction, service and warranties on mattresses. We did check other stores and because of our confidence with Keegan, we returned to the Ashley Store & purchased a Tempurpedic. We were pleasantly surprised with the discounts offered upon time of payment!

The Carbondale store was very helpful in answering my questions. Rylee was enthusiastic and showed me items that met the needs I described . I would recommend them to anyone!

Rylee was very helpful answering questions and keeping in contact with me during the buying process! Would recommend her and the Carbondale store to anyone!

Steve did a great job for us. Highly recommend!

I had a fantastic experience with just the right amount of service and help to find exactly what I was looking for. Staff is friendly and welcoming.

Rylee was awesome and very helpful. Everyone was so nice. Great place to get your furniture!

very satisfied

Travis was fantastic to work with. Would ask for him again for future purchases.

Rahood (spelling ?)did an outstanding job I would highly recommend him! Also young lady handling check out and delivery was very nice and professional. Great job to both of them!

Great customer service! So helpful and made the process super easy!

Shawn and Miles, the two Ashley associates who delivered our sofa were very professional and courteous. They did an excellent and expedient job of setting it up. They represent Ashley Furniture most well. My wife and I purchased a sofa from the Ashley store in Carbondale. We were courteously greeted by Travis who without pressure and with ease helped guide us to our purchase. Travis was very professional and patient. We highly recommend this Ashley store and Travis for anyone wanting to purchase new furniture.

Rohan did a great job!

We came in late on a Saturday and Steve did an excellent job helping us purchase a new sofa and recliner. He checked current stock and made sure we could have quick delivery. Overall great and easy experience.

We had a superb experience from Ashley Furniture and the Ashley Outlet staff in Carbondale Illinois. Steve the manager on duty took very good care of us and represented the Ashley organization. He was kind, informative and his customer service and support were spot on. We traveled from California to set our daughter up for school. We bought an apartment full of furniture from Ashley, bedroom set and living room set including a TV stand, lamps and carpets. My daughter has a place she can call a home and feel comfortable coming to a place that reminds her of being with family. Thank you!

Travis was very helpful with information and in having the paperwork ready when we came in. Also returned texts to his personal cell before hours. Much appreciated

I had a great experience with Ashley furniture. The customer service was exceptional, and Greg was very helpful in addressing my questions. I would highly recommend their services.

We had a fantastic experience buying our new couch at Ashley Furniture, all thanks to Travis! From the moment we walked in, he was welcoming, knowledgeable, and never pushy. He really listened to what we were looking for and helped us find the perfect couch that fit both our style and budget. Great experience!

Steve was rite there to greet us as we walked in shopping for a couch. I was glad steve was working that day as he had sold me a mattress more than a yr ago. Steve showed me evrything he had in my category of interest. Th store was clean, th stageings were eye-catching, cashing out was simple, delivery was without incident. If i need to shop for furniture again, i'l go to Ashleys & look up Steve.

Rohan did a great job explaining the different pieces of furniture we were interested in purchasing. He stayed after hours and even worked on finding us the best price to fit our budget!

So easy to work with. Great deals to be had.

Travis was extremely helpful and fun!

Great store!

Great deals and great customer service!

Shopping was quick and easy. With good service. Prices seemed to be good.

Rohan was very helpful and extremely patient with all of our questions! He made the process of choosing a bedroom set easy and affordable. We highly recommend!

Taylor and Rohan were great and found just what I wanted! I was looking for something in a pinch and they were very open/honest about delivery times or orders. Rohan was very patient with helping me find something they had on hand/in stock in the warehouse that I loved and didn’t have to wait on! Would definitely recommend them and this store!

Fantastic customer service in the Carbondale store. Steve & Travis were awesome. Couldn’t ask for anything more.

So helpful. Had answers to all my questions. A lot of payment/financing options. I wanted everything there.

My first experience shopping at Ashley Furniture was amazing because of Steven! He helped me find the furniture I needed at a great price! Stevie and all the other staff were so kind and down to earth! I will definitely be back to shop at Ashley!

I bought my first couch here and Raul was a great! 7year old me is happy that I bought a couch from Ashley lol I just might be back sometime for a table or a dresser ✨

They will tell you 6 weeks, but then magically it will turn into 10.

Very helpful and knowledgeable about everything we were buying. Helped get us a great deal. Every salesperson should be like the girl who was helping us. Couldn’t ask for anyone better.

The young lady who helped us was great. Helped the sale for sure.

Doing business with Steve was great. He got us a good deal!

Rylee was so helpful and kind while helping us find our new furniture!

We laughed We cried It became a part of me Thanks all for helping me decorate my new home down south

Very friendly staff. Travis was especially helpful.

Was very professional and polite and was eager to help us.

Very helpful and professional

Really good Service Dustin care up us on a new couch and ottoman, really good deal I think, thanks again!

Rylee did awesome! She got me a good deal, super helpful and worked so fast.

I had a great experience at Ashley Furniture! The salesman was very knowledgeable and patient and helped me purchase the Furniture that best suited my needs!

Travis was very knowledgeable and helped us find the perfect set!

Steve was very helpful!

Dustin was great was fast and efficient! great customer service

Rahon (?) I cannot remember his name completely but was a great help to me and my partner after coming in multiple times!

The sale was super easy with a great sales person, Dustin showed me exactly what I was looking for.

Travis was very helpful and knowledgeable. Super happy with our purchase. Steve was great at checkout.

Rylee did an excellent job helping us find our needs. She was very knowledgeable and courteous. She wasn't overwhelming like a few other sale representatives we were with at other furniture stores. She answered every question and went out of her way to sale us the sectional we purchased. She has a bright future in this business, ans we appreciate her.

The young lady that greeted us at the door and assisted us through the whole buying process was amazing. We highly recommend this store. Great customer service.

Salesman was very courteous and knew the different items in the product line. We got what we want at the price that we wanted took no time to get it done seamless recommend you go there. They are the gold standard for customer service.

Amazing experience! Super friendly. Both Jesse and Adrian were attentive, answered all questions, and gave a great tour. Super happy with my purchase and can’t wait to come back in the future!

Helped us take it apart and were very Friendly.

Rylee was very accommodating and helpful with our experience on purchasing our New Living Room Furniture, Ty Rylee

Great selection and customer service from Jesse. Got exactly what we needed and brought it home the same day.

Excellent service

We ordered a new couch on November 29th and when they failed to answer any of the multiple phone calls I made weeks later I was told that it would be delivered no later than the 26th of January and I was informed today after multiple attempts at reaching out that it is now supposed to be delivered on the 6th of February this couch was paid in full don't plan on getting anything from this store in a timely manner or to rely on the dates the staff tells you as nothing they say seems to be true or reliable very disappointed

Jesse helped us find everything we needed to fill our new apartment! He worked with us when we ran into many bumps. Will definitely return if we need any more furniture in the future!

Our experience at Ashley was easy and hassle-free!

Went to the store to buy a new couch. Picked out a floor model to take home the same day. Loaded up the couch and had to go to warehouse to get matching recliner. Rang the bell and we waited. And we waited. And we waited. Finally the wife called back to the store and got hold of someone. Someone finally came out and we waited some more. Ugh!

I ordered furniture in October Yes October supposed to be delivered December 13th and here it is almost the new year and I still haven't received it and been fighting for furniture since December 13th I will never ever ever ever ever suggest anybody to go to this place and buy furniture This is the fourth time that I bought furniture from them The first time they broke the back of my couch bringing it in my house The second time it was in tables and all three of them was broke they didn't they don't stay together and now I ordered this couch and loveseat and it's taken 4 months for me to get I haven't even received a yet so they ruined my Christmas cuz I had to cancel Christmas at my house because I have no furniture they even had me find a ride to go all the way to Carbondale from Mount Vernon they told me I could pick some furniture out on the floor I picked some furniture out and then they told me I couldn't get that either I am done with Ashley's furniture they are not a good furniture store every employee that works there lies they're all liars Tell you what you want to hear but lied

Syanord was amazing! Very helpful and knowledgeable about available products and the protection plans. He was very patient and understanding. Plan to see him for our future furniture needs!

Staff was informative & willing to help in any way.

Rylee was fabulous! Perfect combo of helping but not overbearing. Spent a long time without showing irritation. She was very knowledgeable

Travis listened to what we wanted and was informative but not pushy! I appreciate working with him! Highly recommend! Manager Steve was also very helpful and pleasant !

Exceptional customer service. Awesome recommendation on purchase. I was looking for a box spring for my daughter’s bed and I got “better than a box spring” for an awesome price! Look at the height!

Very nice young lady that waited on us . Very efficient under the busy situation . Check out took awhile but we expected that. Can't wait for our delivery!

Jesse did a great job helping us!

Fire furniture, Steve and Rylee are the best.

The team was great! Thank you all for your help! We are grateful

Went shopping during Black Friday sales. Rylee at Ashley’s was amazing and very patient with me. Highly recommend going here. Plenty of different options. If they don’t have what you want in store, they’ll order it for you.

Great friendly service!

We were greated promptly with a friendly smile. We asked to see the lounge sofas. After we looked at a couple displays, I asked for specific one I had seen online. Once he looked on the computer, it was in the warehouse. We purchased it & picked up the next day. We love it & as you can see so do Sadie & Jigs.

Very friendly and personable staff. Great selections and prices are incredibly reasonable. Will definitely make Ashley my 1st choice in the future. Salesman even got my purchase an extra 5% discount on top of original discount!! Can't say enough about this place.

Friendly service and great prices!

Riley was fantastic in helping us pick out a new bedroom set for our tween daughter! She was friendly but not pushy!! She got us through the checkout process quickly! Thanks for a great experience!

Everyone was extremely helpful! I was looking for a specific, discontinued sofa, which they happened to have! They even price matched the online clearance price!

Great experience from start to finish. Been to quite a few furniture stores recently in my persuit of greatness. I appreciate Steve and his team and cant thank them enough! Bought a gorgeous sectional and recliner set. Am so excited to come back and get tables and who knows what else. If you're looking for new furniture go visit. You won't be sorry!!!! Went back on Black Friday and ordered end tables and a coffee table. Riley was excellent. Love this Ashley store! Can't wait to get my furniture!!

Great experience. Rohan was well informed and spent a lot of time with us. Highly recommend.

I had a great experience buying my living room furniture from this store. There was a very minor hiccup with getting it delivered but Steve the manager was on it immediately and fixed the issue before it even became an issue. I was very appreciative of his excellent customer service. I have bought all of my furniture from Ashley and it has always lasted me years. Quality furniture at reasonable prices. Can't beat that!

Was very helpful in helping me decide the perfect furniture that would fit my family needs!

Rohan provided awesome service and was patient with us. He answered every question we had and gave us great recommendations. We’ll be back.

Edith: this stores delivery policy is terrible. It has taken over 6 weeks to get the furniture and it has still not arrived. They have been doing nothing but giving the runaround. The sales people are great, as I said previously but the store dies not lhce up to their promises.once they get your money, they care less if you get your furniture timely. Never again. The Ashley store in Carbondale is absolutely amazing. Rohan was our salesperson and he was awesome. He took all the time we needed without rushing us or being pushy. The entire staff was more than helpful and courteous, from the door greeter to the staff at the final sales counter. My sister was shopping and she is older. The entire staff was so patient with her and took all her needs into consideration, from something as simple as a bottle of water to turning a recliner upside down so she could see the construction of it. They even brought her a chair while doing the final paperwork. They listened to her tell the same story over and over with patience and they even helped in every way to make this purchase as smooth as possible for her. Thank you Rohan and the entire staff at Carbondale Ashley store for making this an amazing journey instead of an ordeal.

Ashley Furniture is worth checking out. Great selections at good prices along with really good help assistance. Recommend asking for Rohan, he’s knowledgeable about their items and follows up with any questions to help you.

Steve really took care of us on our trip looking for a new sectional! This man needs a raise!

Very friendly staff. Great selections. Steve was very, very helpful. So glad I stopped there to shop for a dinette set and found the perfect one!

Great customer service. Good pricing

Kind, helpful staff. Helped sort everything out and have it all ready before we came in to buy

Travis was very helpful, patient, not pushy, and was willing to find any answer to any questions I had. Will recommend to others, great experience.

Excellent salesman very polite and not pushy

Rylee was professional and helpful, she guided our search to purchase the perfect furniture to complete our open concept living space. She and her team were amazing!

We had a great experience purchasing 1/2 a house full of furniture. They worked hard to get us the best deal available, beating online prices.

We had a great experience with purchasing our furniture for our home theater! Our salesman Dylan went above and beyond to secure what my husband had his heart set on😁

It was an amazing experience! Rylee enthusiastically greeted us at the door, introduced herself & allowed us the space to browse & make decisions. She ensured she was available when we were ready & made the ordering process seamless. Even when we were sending to finish the transaction the gentleman, I think it was the manager, he explained everything in detail & made sure we understood everything! The experience was amazing! Keep up the good work

We just purchased a new living room furniture set and we couldn’t be happier with the service. Dillan and the rest of the Ashley team were very helpful and worked with us to get us exactly what we were looking for. We look forward to our new furniture and our future purchases at Ashley Furniture.

Staff was very helpful and friendly!

Dillon was very helpful in finding the perfect sofa and loveseat to match our needs. We stated what we were looking for and he led us right to a variety of options. We chose the one we wanted and he processed the transaction efficiently. It was a great experience. Thanks Dillon.

Steve was great he really helped us decide on what we wanted and he shown us great hospitality. I have shopped here so many times I can’t count but this was by far the best experience I’ve had .

I want to say thank you so much to Dillan and Steve with Ashley Furniture for making my experience quick and easy, and for giving me a great deal. They were a one stop shop for everything I needed for my home. I highly recommend visiting Ashley Furniture in Carbondale and make sure to ask for Dillan!

Rohan was great! Ask for him!!

Manager writing up my ticket forgot to include the mattress and boxspring to my order. Delivery people showed up with just a bed frame and other furniture

Our salesperson matched our price from another Ashley store and was very accommodating with our sale. I would highly recommend buying from him again.

We were delighted with our visit to Ashley store. Steve was our salesman. Not only was he knowledgeable, but very nice and caring, as well as everyone at the store. We bought our furniture and the paying transaction was very quick. Thank you.

Steve and his associates were very nice and answered all my questions. They made me feel welcomed.

Dylan helped us out. He answered all of our questions and helped us get a great deal.

Shanold. Was wonderful. Attentive and very helpful. I will ask for him next purchase

The staff at Ashley was kind, attentive, and very informative. 10/10 would recommend!

Absolutely fantastic service. The sales person Dillon Floyd was real professional. And did everything to help us to get exactly what we needed. We are very pleased with the product and the service. I would recommend Ashley and I recommend to ask for Dillon Floyd. He will take care of you.

Everyone who worked with us was friendly and informative as we tried to decide which pieces we liked and answered all of our questions as we weighed our options. We thought we had found what we wanted but we re-measured our space and learned that one of the pieces we had decided on wouldn't fit and everyone was very helpful and patient as they assisted us in finding alternate pieces to meet our needs. The entire staff was professional and courteous, they were not pushy or intrusive. We can't wait for our furniture to be delivered.

Great service. Good advice on options. Recommend highly

We walked in knowing exactly what I wanted. They showed us to the piece , we tested it out and write up the purchase. Easiest sale ever…for them and us.

We had a great experience and our salesman, Syanord did excellent. He was very helpful, professional, and answered all of our questions. We definitely would recommend to anybody.

Steve took great care of us and we have great furniture!

Steve was Great in purchasing our couch! We were literally in and out in 10 mins with couch to be be delivered! Thank you!

I recently went to Carbondale Ashley Outlet. In search of couch and loveseat recliners. I found a set that was floor model and they were selling it off the floor. After sales person looked into the loveseat it was sold the day before. The sales person informed me whoever did this shouldn’t have done it. Therefore I would have to buy a couch one color and recliner loveseat in different color. This sales person was not at fault at all. I am not upset with her. I am however upset that her manager just sat there didn’t offer to try and fix the issue by checking other stores or anything at all. I contacted corporate and still waiting on a call from the store. I called store myself and got the excuse we don’t have a manager available! But if you leave your name and number we will call you back. Needless to say they do not want my business apparently and management needs to actually do their job. Very disappointing. I will spend my money else where.

Thank You Ashley Furniture Team, From the moment we walked into the store, Stephen(First day) and Dillan(Second Day) went above and beyond to ensure we found exactly what we were looking for. Their knowledge, patience, and genuine enthusiasm made the entire process enjoyable and stress-free. We truly appreciate the time you both took to understand our needs and preferences, guiding us to the perfect pieces for our home. It’s rare to encounter such a dedicated and friendly team, and we want you to know how much your efforts mean to us. We are thrilled with our new furniture and look forward to enjoying it for years to come. Thank you once again for your outstanding service! We will definitely recommend Ashley's Furniture to our family and friends.

Dillon was amazing to work with. We had a great buying experience.

Great experience great service

Very friendly staff, Steve helped us and was so nice

The customer service was excellent!!!

Wonderful customer service!!

Dillan did a great job. Very professional

Dillan was great. Made our first Ashley experience very quick. In and out with exactly what we wanted. He was very knowledgeable with everything in the store. And didn’t try to sell us anything without a very descriptive description first. Very good experience for us. Thank you guys!

Very helpful and patience. Thank you

Dillan was great

Very professional and helpful

Dillan was great! Had an amazing experience today! Thank you!

Had a great experience at Ashley today. Dillon, my sales guy made my first time shopping at Ashley a great experience. Excited for my delivery. Thanks again Dillion

Ashley Furniture Carbondale location is a very welcoming environment. They have an awesome selection of furniture items. Dillon was FANTASTIC!! Not only was he very helpful, he was considerate, knowledgeable, and patient. He made my shopping experience enjoyable and stress free! Thanks, Dillon!

The staff was great including the warehouse staff that’s all that keeps this from zero stars. Over 2 months waiting on a basic love seat stick with Amazon kids……

Dillion was extremely helpful throughout the entire process. Any question we had was answered promptly and politely. 👍🏻👍🏻

Dustyn was super helpful and kind. He was very knowledgeable and happy to help without being pushy. Highly recommend.

Dylan was freaking rad

I had an AWESOME experience at the Ashley Store in Carbondale, IL. Store supervisor Steven, and Stephen the floor sales rep were beyond helpful & polite. Stephen my sales Rep went beyond in helping me figure out placement of the furniture in my home. I finalized my purchase on 7-27-24.

Dillan Floyd and store manager Steve at the Carbondale Illinois location were happy faces with a warm welcome when I walked into their store. Both were very professional and easy to work with. I will recommend my family to visit this location. Thank you both! You were the bomb diggity! 😊

Found what I was looking for and at a good price.

Super friendly. Assisted I helping me compare colors, prices, and tables. Great help. The couch I settled on ended up being discontinued and the manager worked with me to change my order. Great staff.

Very friendly and professional. Great experience.

Dillon (salesperson) and the manager were most accommodating and helpful.

Dillan F @ Ashley’s was awesome! Very courteous and knowledgeable will shop there again soon.

Friendly, fast and very helpful! Dillon was very helpful and seen I got what I was looking for.

Friendly service. They were intentional to let me be as I walked around looking and helpful when I wanted to purchase.

Dillan was very friendly and helpful with my purchase. Thank you for helping me through each step

The sales rep was very helpful and informal.

Great customer service, dylan was great

Dillan was respectful and got the answer to every question we had. Ashley had nice financing options with reasonably priced furniture

Easy and quick process to order my sectional. Would go again!

Dillan went above and beyond in helping us find just what we needed

Dillon took the time to listen to what we were looking for, showed us all available options, negotiated a great deal for what we needed. Very helpful, accommodating and not pushy. Another great experience at the Carbondale Ashley store

Stephen was a great salesman. Thank you!

Worked with me on everything, even though the product wasn’t in stock they informed me when it was. Speak with Dillan, he may be new but passionate! He deserves the business.

Great service! Wonderful help and answered all million of my questions.

Simple explanation, simple process, easy and relaxed salesman, did not haggle.

Dillon was great and helped us get a new sectional.

Very nice & polite employees! Dillan was really great to deal with! Totally recommend!

Great experience and great customer service. Steve was awesome to work with very helpful to the point and got us out in a timely fashion. No hassles no bickering or wanting us to purchase anything else. Great experience will go there again.

Dillan is a stellar salesman! Answered all my questions. I'm recently widowed and he made the buying experience so easy and was very caring! I would definitely buy furniture with him again! It's rare in this day to find someone that actually makes the customer feel valued. You definitely need to pay him well! Thank you

Dillon was a great salesman! Can't wait to get my new furniture!!

Dillon was wonderful. He was so helpful and kind. He is 100% a keeper from a customer standpoint

Super great! Very kind and helpful!

Amazing customer service!

Did biz with trustfund accountant. GoodSpecials

They didn’t have the exact outdoor furniture we wanted, but we got something else that was darn close! The service from Sage, Brittany, and the store manager was top notch! Will post another review on the furniture once we get it!

They don't return phone calls, and it is so frustrating to try to do business with them. No one calls you back. No one. Not the store manager Steve, not staff. Will never purchase from this store again. I'm just trying to get our furniture fixed after less than 9 months. The stuff is falling apart! Very poor quality. We purchased the extended warranty, but it's worthless. Unfortunately you have to leave 1 star. They don't deserve it.

Very nice, respectful, professional, and I would recommend visiting the store. They have a lot yo chose from and very reasonably priced.

This is our second big purchase from Ashley Furniture. I'm a return customer. Customer service is always the best experience at Ashley Furniture.

The salesman and the girl at the counter were super nice, the salesman helped us out with any questions we asked and even come over with a measuring tape to see measurements. Great service!

Friendly people, very helpful.

Jacob was so polite and helped with my needs. He is a great salesman and would recommend him highly.

I met the most sweetest helpful worker today . He really helped me in making my decision in picking what made me happy and I'm so greatful for him. Thanks again Sage Sarnsen for your help you were wonderful.

We knew what we wanted when we walked in they helped us pick color and we were set. Sage was a great help

Easy helpful service

Tony's store is well organized, with many options. Sage was our sales associate and very knowledgeable. And, he new my name when we returned 2 days later.

The salesperson was very helpful and knowledgeable on everything in the store. He made everything so easy !!

Horrible customer service.No one ever knows whats going on. We had to order a new piece that we had insurance on that still hasn't arrived...and this was back at the end of November. We've called a few time after each month passes that we don't hear from them. Last time they said the piece had been ordered and was just taking a little longer than expected. Well, that was over a month ago, called back today to talk to Montage who approved the claim, to find out the piece was never even ordered by Ashley. Now all the sudden they can come out tomorrow to get the piece and try and fix it at the warehouse. Such a joke and incredibly frustrating.

I received many advertisements for radios . When I went in they had none. I used the correct zip when I went into ad. I remember days when bait and switch was illegal

Loved our experience with Ashley Furniture. There was no pressure ever. We weren’t sure what direction we wanted to go with new furniture for our living room and came back several times over about a year changing our minds from one thing to another. We finally decided to start with the Battleville Dual Power Leather Reclining Sofa and are going to add pieces around that. Cheyenne was very helpful throughout our process. The Carbondale store didn’t have one in stock and we thought it might take months to get one but it only took about 3-4 weeks! I was impressed. It got here so fast that we were having new flooring out in downstairs and their scheduler was very nice in working around our remodel. We called when we were ready and they had it to us in 48 hours! Talk about fast. Rohan scheduled us between 10 and 2 for the delivery and for most companies that means 3 or 4 but they called around 11 AM. Once again being on the ball. Their deliver people were so nice and professional and were very careful with our home and property as well as the new sofa.i didn’t get the delivery guys’ names but they were top notch, too. I couldn’t ask for any more than I received from the Ashley team in Carbondale!

Super helpful and excellent service.

We love the Ashley HomeStore outlet in Carbondale! The manager is very helpful! The staff are always great too!

I bought A Chime full size 10 inch medium hybrid mattress from Ashley in Carbondale. I'm very happy with the quality and price of the mattress. I had the mattress for a few months. I highly recommend Ashley in Carbondale. Delivery was free! No one paid me to say this!

Very pleased with the staff at Caebondale Ashley store. They were very helpful in assisting us find a sofa and love seat to meet our needs.

Great service and prices very friendly staff.

Great service.

They all were a great Sage, Brittany & Dalton

Extremely helpful and very friendly. A+ experience.

Two stars because both times my husband and I went in the store the staff were great. No extra stars because it's been 6 weeks and the sectional we ordered has still not been delivered. Every time we call we are given new delivery dates. We were told that the manufacturer or warehouse wouldn't deliver it to Ashley until they had a full truckload so who knows when we will actually receive our sectional.

Sage was very personable and very helpful. Came in just to look at bedroom sets and now came back to buy furniture for the entire house!

Sage was great- very friendly and took care of us quickly! Great price on a very nice dining set

Dalton was so incredibly helpful and patient! Great customer service and a great company!

We had an exceptional experience today. From the time we walked in the door until check out. Dalton, our sales guy was extremely helpful! Appreciate him!!

Sage and Steve were great! Easy, kind, and taken care of quickly. Would recommend.

Sage our sales person was great to work with and everyone in the store very friendly and helpfull. Sage went out of his way to look up different furniture sets for us. He was very polite and eager to help. Very impressed.

Dalton was very polite and professional from my initial conversation to our same day purchase. He was honest and forthright in providing costs and brands.

Ashley Furniture employees were all very helpful. Had my new kitchen table and chairs delivered the very next day upon purchase. The delivery men worked very diligently and were friendly. Had my table put together in a very short time. Thank you Ashley Furniture, I will be purchasing more lovely furniture from your store. Merry Christmas and Happy New Year 2023!

Dalton was extremely helpful and knowledgeable. He made the experience very comfortable. Thank You

They were extremely helpful with finding my wife and I the perfect furniture for our new home. If you are looking for the best service in southern Illinois, reach out to Sage at this location!

Sales associate was extremely pleasant. He also did his best to accommodate my needs my wishes and my desires. He was knowledgeable and was willing to investigate to make sure he supplied all of my needs.

All of the employees were very helpful throughout the buying process and they managed to get me what 8 wanted the same day!

Cole was super helpful and extremely courteous. Ask for Cole when shopping at Ashley/Carbondale IL

My experience at Ashley today was excellent. Dylan answered all of my questions and provided courteous and professional help. I appreciated the prompt responses and will definitely be back in the future. I would recommend asking for Dylan if you go in! Thank you for your awesome service!

The sales person was very helpful and answered all my questions. The ladies at the counter was very professional and helpful.

Steve was a huge help to us in finding our perfect sectional that checked all of our boxes! He went above and beyond to make it work for us.

Dalton was very pleasant and helpful i was expecting to pay more than what I did because he went above and beyond to find me discounts he also found me to mattress in stock will definitely go back

FANTASTIC customer service! Dalton & Steve were so helpful during our shopping process. We could not be happier with the purchase process. We will definitely be back and telling our friends!

Excellent costumer service!

Great service friendly staff and very knowledgeable.

David Hughes, the salesman was exceptional. He took so much time with me and made sure I got the best prices. The prices were reasonable, and I’d tell anyone to go there, you can’t beat the prices at the outlet. Not even online. I’ll definitely be back in the future! Thank you!

I truly appreciate the respect, kindness, patience, and professionalism extended to me while shopping at Ashley Furniture. Finding what I was looking for was a pleasurable experience.

She put up with my indecisiveness was very friendly, courteous, and Profesional! And the prices were great!

Travis was extremely helpful, and was able to order exactly what we needed. Will definitely purchase from this store again.

Travis and everyone were absolutely amazing, good attitudes, knowledgeable about everything in their store. Didn’t pressure us to go expensive, let us look at the outlet. Definitely will recommend them again and again!

Travis was very helpful and kind. Was very patient and answered every question that arose. A great first time experience with Ashley’s furniture!

Travis was super knowledgeable and helpful. I would recommend this store and Travis.

Found what I was looking for at a great price and bought it

Great quality furniture with great selection, friendly and helpful service.

Got great help from Steven at the Carbondale location

Steve went above and beyond to try to help us fine the perfect piece of furniture we needed for our house.

Dalton was wonderful. I just moved to Carbondale with no furniture, and have been dreading the purchasing process. He was very patient with me, and made sure to get me the best deals on every piece. I appreciate him for making this move a little easier!

Found what we were looking for, & it was on sale for a really good price. Our whole shopping experience went smoothly.

Travis did an outstanding job organizing our very large order! He was very helpful and provided a detailed list of all the pieces along with prices. Travis stayed in touch with us as we considered our choices and different options. We eventually decided on the items we initially discussed! Thanks for taking the time to help us furnish our new home!

Always a pleasure shopping at Ashley Furniture. Travis always very helpful and excellent customer service. Will be back and shop again.

This was my boyfriend and I's first time looking at purchasing a large furniture package. We started out with another location that seemed to offer the best deal. When we spoke to Travis he was very helpful and worked with us on finding the best furniture at the best price! If you’re looking for a good furniture option give Ashley a try!

Travis is very professional and helpful!

Travis was great!! He was very helpful!! We will be back soon.

We love our new furniture and salesmen are very helpful

No pressure, good product, easy sale. Will update after delivery.

Wonderful experience with the boss man Steve! We will be back! Thanks for everything today!

The people are very nice and personable. We buy all our furniture at Ashley’s in Carbondale and we have always been very happy with the customer service and the furniture is great quality.

I had an excellent experience. My salesman and finance guy was wonderful to work with.

Travis was amazing to work with. I had been in a couple times to look around and knew I wanted to work with him when I came back to purchase. He gave us time to look but was also there to check on us at the right time. Make sure to ask for Travis!

Friendly and professional

Quick service, no hassle.

Good service. Easy to work with the salesman. Knowledgeable and friendly.

Great customer service

Cole was great! Managers were great! Prices were reasonable! And the process went smooth!

Store sales reps, Amanda and Cole, were extremely helpful and patient. They appeared knowledgeable about their product or knew exactly where to find the answers. I especially appreciate them giving me time to shop without hovering. My experience has been positive so far.

Staff is excellent and very well mannered I would recommend this store to anyone

It was a very pleasant experience they worked with us in every way possible

Wonderful to do business with answered all of our questions

Great service, no pressure to buy!

Stephen was great

Travis was great with helping to offer different options on the sets we liked. He offered prices on the set options and as much help as he could.

Super friendly and made the buying process of our new couch easy! Worked with us to accommodate ours needs too, will be a returning costumer for sure!

Really nice furniture and wonderful shopping experience. Shout out to Travis and Stephen. Experts in their field.

Travis & Carbondale Ashley Furniture have been great to deal with. I knew what I wanted and they took care of it.

JT was awesome! He made my shopping experience so pleasant and a great deal I got.

Great service! Travis made it super easy and quick to find exactly what I was looking for! Definitely going back for future purchases!

Cole helped us so much, very professional and informative. We got some nice pieces we took with us and some we need to order. Great customer service from everyone there. We will be back as we need furniture.

The Carbondale store staff was very easy to work with and didn't bother us while looking around the store. Answered all of our questions and helped to find what would fit best in our house. Will recommend to everyone I know who is looking to buy furniture to check out this place first!

Jeff was AMAZING! helped me find the perfect couch for a great price! Extremely helpful!

Salesperson was very quick, efficient and knowledgeable. Appreciate his friendly, professional assistance

I had a great experience at Ashley Furniture!! I was greeted at the door very kindly and Jeff was great to work with!

Amanda was very knowledgeable, not at all pushy, was so helpful and a joy to work with!

Travis was great. He let me take the time to browse and checked in on my occasionally. He wasn’t overbearing or pushy like some previous interactions I’ve had at other businesses. He was able to help me fine the perfect sectional for a great price!

The staff was friendly and helpful without being overbearing. They got us set up with exactly what we were looking for!

Pushy, price difference with the salesmans math(!), did not purchase because of uncomfortable feeling.

I recently had a pleasant & successful shopping experience at Ashley. Our sales gal, Amanda, took care of us very well!

Fast service remembered me from a few months ago. Very happy with experience.

Jeff did an excellent job!! If you're looking for furniture,ask for Jeff!

Reps are more concerned with sales of high priced items then what the customer actually wants

Nice store and nice people.. Travis has done a great job on all of my orders..love this store and the friendly workers

This is the 2nd time I've bought a living room set from Ashley. Each time I had shopped around and hit some of the other stores in my area and came away unimpressed in both selection and price. I had originally only planned to replace my son's loveseat from his room, but as soon as I walked into the store a couch and loveseat set caught my eye. It was the right color and comfort for what I was looking for. The sales manager Kolaiah was great to deal with and very helpful. I would definitely go back to my local store in the future.

The young lady that handled my purchase was absolutely delightful. She was cheerful, knowledgeable and extremely helpful.

Sales staff were friendly and helpful, but I purchased my items over a week ago and it was finally suppose to be delivered today between 8 and noon. 330 and haven't seen them and when I call all I get is voice mail.

I WISH I could give this place ZERO stars!! Never again will I buy ANYTHING from this store. The customer service was great whenever we went in looking for our sectional! We found one we really liked & decided it’d be a great addition to our home! The salesman was more than helpful, I think his name was Jeff. We were told that two pieces of our sectional were in stock at the warehouse, and the chaise had to be ordered in. We asked how long it would take for the chaise to arrive and we were told “no more than two weeks, since this is a pretty popular sectional”. Here we are two weeks later AND NO SECTIONAL. I had called and got an update a week after placing the order just to check in, the girl I spoke to on the phone was more than helpful. She had told me that it had been picked up and was making its way to the store and it should be there by September 13, 2022. All day goes by on the 13th and I had not yet received a call, so I call to get an update. First off, the lady who answered the phone was extremely rude & unhelpful… She had looked up my order & told me that IT HADN’T EVEN BEEN PICKED UP, “the broker had it”. And she said it would be about another week & then delivery would be scheduled for a week after that… We were promised two weeks by the salesman & were told we’d have a partial refund if that two week promise was not fulfilled. Which it hasn’t been, by the way this conversation went over the phone, it is now sounding like it’ll be another two weeks until we receive our furniture which puts us at a total of FOUR WEEKS!!!! My husband & I sold our couch and loveseat because we intended on having our new one within two weeks AS PROMISED, but nope. I asked for my delivery fee to be refunded since the two week promise was not fulfilled… This lady told me that the only way my delivery fee would be refunded was if I went & picked up the couch myself, which I could not do because it’s not in stock… I was told that I could not pick up the pieces in stock because I don’t have a scheduled delivery day, so I asked to schedule a day and was told the scheduling lady was not there. This has been an absolutely TERRIBLE experience for my husband and I as first time buyers from Ashley… Never again will I buy anything from this place who lies & makes promises they can’t keep.

One of the worst work experience I've had the owner has now blocked me and I am waiting going on 4 weeks for my first check I tried to call corporate but I keep getting put on hold these guys are scam artist they act like everything in there is on sale when thats really just their stock price then also act like your getting some type of special discount when that's there same price that never changes no matter who you are or what time of year so I personally would go elsewhere

Lovely experience. The store manager is delightful.

Sale person was very knowledgeable and help. The young man was really nice!! I had a very good experience!!!

Travis at Ashly furniture in Carbondale was very helpful and courteous while helping us. We were able to take our time and never felt too pressured. Leaving having ordered a sectional and bedroom set!

I had a great visit! The manager was great and she was very helpful. Will definitely visit again and recommend to friends and family.

Just purchased a bedroom set for my son. Jeff was super helpful. Answered all our questions and got us a great deal. I was skeptical going in like any other furniture store. But they were all nice. Helpful. And most of all not pushy. Would recommend Jeff and this store to anyone. Thanks Jeff for the great service.

Travis helped us find exactly what we were looking for at a good price! He was very kind a personable. Awesome guy!

I have bought several pieces of furniture from Ashley’s in Carbondale. The last one was my couch in 2014. Couch has been wonderful but stopped working due to no fault of its own. My salesman today Travis was excellent to work with. He let me look and answered all my questions. He was kind and patient. Will definitely work with him again.

Excellent prices and helpful staff! The gentleman, Travis, was very helpful and knowledgeable about the products! Even went out of his way to make sure we would receiveour furniture in a timely manner! Great experience!

The store has a great selection of furniture. Travis helped me find what I was looking for and was kind and very knowledgeable about their merchandise.

Jon was extremely helpful explaining showing us different dining room tables, end tables, a sectional, and explaining the fathers day discount to us! We would definitely recommend shopping at ashleys and working with Jon in Carbondale!

Kaleah was a wonderful, amazing person to work with. She was very personable and professional. I have just arrived in Carbondale from Colorado and needed a bed until my furniture gets delivered. I I'll definitely be back for more furniture needs.

Salesman showed us several different couches of the style we were looking for. He was knowledgeable about their stock and listened when we had issues with first few he showed. He avoided others that were similar. We didn't buy first day and Travis let us know a sale was coming up and called me on sale day with a 25%discount offer. He offered 10% first day we were looking. I was in amd out in 30 minutes when I returned the second day (a week later).

Travis made the experience a breeze! Everyone was polite, knowledgeable, and helpful. Nice selection at fair prices.

Kolaiah is absolutely awesome! Definitely recommend going to her for all your furniture needs! She knew what I was looking for and steered me in the right direction. I will going back to see her when the time comes!

Our sales rep,Travis Lomas, at the Store in Carbondale was very helpful and courteous. He did his best to get us the best price possible for our purchase. As well as get our merchandise as soon as possible in a timely manner. We would definitely recommend him personally to any of our family and friends.

Great employees at this store. No rush no pressure and will answer any and all your questions and will get the best deal for you. Would recommend, Meghan took care of me today and was very polite and helpful.

Such a fun crew & great customer service!

Great sales team that will go above and beyond to take care of you!! Will definitely be returning for future furniture needs!!

We stopped in to look around and John met us. Very low key, but he listened to what we were looking for and found 3 sectionals that were just right. He had good suggestions and knew the details on the furniture. We bought one and set up delivery. The delivery was on time and done with friendly, professional attention to detail. They delivered in a downpour with care to the furniture and our home. Overall our buying experience was great and we appreciate all who were involved. I bought Ashley furniture in 2006 that we're still using and it's in great shape. Stop in and see what they have for you!

Ordered $5000 worth of furniture and was told it would be at our home in 6 weeks. We are now 4 months into this and it continues to be delayed. They want to say “we can’t control it”. Well I’m that case you shouldn’t give 6 weeks as a time frame if you have no control and no idea how long it takes. Just trying to make sales. I will never buy from here again. And now neither will my family. And the lady I talked to about it was very rude. Should not be helping people.

Awesome salesman ... very fun to work with and knowledgeable of what savings was going on

We have been shopping at Ashley Homestore in Carbondale for a long time for nearly all our home furniture needs. In our recentmost visit to the store, as always, we had a most delightful experience in the very capable hands of Jon. If you are planning to visit the store, I would highly recommend seeking Jon's help for your choice/purchases. He goes out of his way to make your shopping experience special. More than the great collection and competitive pricing, this is what keeps us coming back to Ashley.

OMG if you're looking for furniture, check this place out! They have amazing deals sometimes! Staff is super friendly too.

Kevin, a new associate, did a great job assisting me with my purchase today. I always do a lot of my own research before any large purchase, but Kevin answered all my questions in the store and helped me find the perfect piece... and it was the last one in the warehouse, so we can pick it up this week and don't have to wait for a shipment to arrive! Altogether great shopping experience! Thank you!

Great service! Go see Kahleiah (probably spelled wrong), she is knowledgeable, patient and friendly. She spent 3 hours over 2 trips just to sell me a bed!

Awesome price and sales person! We will do business there again.

Jon did an amazing job at helping us today. He made it very easy

Found exactly what I had been looking for with prices so great I could even get a chair with my sofa chaise💞 Chloe was fantastic! Showed me colors, sizes and we even rearranged pillows. Highly recommend. Ask for Chloe!

Jon was big help. We went in not expecting to buy anything only just to look and see what we like, but we left happy with our purchase.

Jon, the sales associate there, was extremely helpful. He was able to find me something that was in my budget and also something super cute.

Jon was more than helpful and very honest

Great service.

My boyfriend and I spent 4 hours going to 6 different furniture stores on Saturday. We ended up at Ashley Furniture and had the pleasure of working with Meghan. She really listened to what we were wanting and even asking specific questions to make sure she showed up everything they had that met our criteria. Meghan was the most pleasant sales associate all day and was the first to really find out what our needs were. Needless to say, we left there had purchased a very nice real leather loveseat at a great price. We will be back again to see Meghan with our future needs!

Steve at the Carbondale, IL location helped me in my search for my new mattress. Been to this location before and staff is always friendly and attentive. Thank you! Can’t wait to use my new mattress.

Everyone at the store was very helpful and efficient. Truly enjoyed our experience at this Ashley Homestore! Thank you again.

Jon was great help in helping us pick out new bedroom furniture!!!

Ian Wood did an excellent job of helping us find the right sofa and recliner for our first apartment! Smooth experience, very knowledgeable associate and gave us a great deal.

Very helpful and knowledgeable staff, great deals for 4th of July, reasonable prices, would definitely recommend checking them out!

Ian was awesome. Best sells rep I’ve ever had the pleasure of dealing with. Extremely knowledgeable about product information, and a willingness to work with you while you find exactly what you want.

Ian was so helpful on finding us a living room set. He was very intuitive and knew exactly what we were looking for! He treated us like people and it felt like having a conversation rather than being sold to. He definitely knows his stuff and we will be back to see him for anything we need.

Jon was very helpful and went out of his way to communicate the process and options available for my purchase.

Jon was very helpful and answered all of my questions. I got an awesome deal on a couch and loveseat. 😁

Customer service at this location is very poor, had to load our purchase ourselves and floor manager was very rude but thank you man who helped load the table, won't be returning for further business 😉

This five stars is for Nikka (I hope that's how your name is spelled, I never saw it in person). She called and was so proactive about helping me with a refund on canceled items I had been struggling to get for almost half a year. She had great follow-through and was extremely helpful. Within a week of her taking it one, she got it done!

Paid cash for our mattress on 4-11-21 and was told it would be added on to their next delivery which was about 3 weeks out. We called back after 5 weeks and was told the only purchase was from 2019...they never placed our order. We finally received our mattress today after my wife called repeatedly to check on it. We were told to pick it up by 4pm. When we arrived the front desk said it was still on the delivery truck and we would need to come back later. After expressing our frustration a call was made and we were instructed to drive around to the loading dock to finally get our mattress. We will never shop here again. If you value your time and money then you won't either.

Love it when you find a leather sofa behind the wearhouse.....

Very nice sells person. Loved the rocker recliner I tried. Would love to come back and buy it. Need the money.

Delivery drivers can’t drive

Bought a table and 4 chairs. A table and 2 chairs were delivered. Now I've spent the last 3 months calling asking about my last 2 chairs. Always promised a call back, but never get a call back. Asked for a manager today, not available but will call me back. Unfortunately, still no call back. This store cannot be depended on to get you what you order or follow up on issues, I won't be shopping here again.

Just wanted to grt the warning out to not trust giving any money to Ashley furniture. We paid well into 4 figures for a couch in July 2020 which we were told would be in here 8 weeks. 9 months later we have never received a single update. Everytime we call its this excuse or that excuse. After 9 months we give up and say we just want our money back. We were told over the phone we could get our refund in person at the store but when we got there, we were told it would have to be sent by their accounting dept. Since then appearantly nobody can get through to the alleged accounting dept to get an answer as to where our money is. Please spread the word do NOT spend your money here. Nothing but repeatedly broken promises and a long list of excuses putting the blame on everybody else. I have seen children's sports teams act more professional than this management of this location.

Went in to get some in stock merchandise, the salesman Dustin lied to us to make a sale. Told us at first it was in stock, then it wasn't, then told us it would only be a few weeks and it was on the truck. It wasn't, had to be built at the manufacturer. So after finding out some truths, basically trying to sell us not in stock merchandise and making us wait almost 5 months. We immediately got a refund. If you get furniture, ask for Mike the store manager. He's very helpful and understanding. The experience was nice but the salesman should not be lying to people. Very unprofessional.

Buyer Beware – Ashley’s Furniture of Carbondale, Illinois After spending thousands of dollars saved from wedding gifts and years of hard work at Ashley’s Furniture of Carbondale over 6 months ago to furnish our new home, we are still sleeping on blow-up mattresses and in agony as a result. When we placed the order, the gentleman entering it in the computer said it was telling him that the bed should be in stock by the second week in January. However, during the next follow-up call, the employee I spoke to said that the computer does not tell the employees when the items will be in stock, which means the gentleman placing the order into the computer or the employee I followed-up with was lying. You would think six months is plenty of time to deliver a bed, mattress, two couches, and a dresser but obviously for Ashley’s Furniture, it is not nearly enough time since they have not delivered the bed, mattress, or second sofa. Ironically, while I am writing this review, Ashley’s competitor Anderson’s Furniture is running a commercial advertising same day delivery on mattresses. I wish I would have seen that over 6 months ago. All Ashley’s Furniture have delivered in the more than 6 months since our order and payment is one sofa and a dresser. When we purchased the items, which were the most expensive pieces of furniture we have ever bought since we are furnishing our new home, we were told that Ashley’s Furniture would deliver pieces as they came in so we would not have to wait for everything to come in to get the early arrivals. That was not true. At Thanksgiving time, my wife and mom went into Ashley’s Furniture again to look for a chair for my wife’s room. They saw signs saying some of the items we ordered were in stock. No ever called us to tell us or to set up delivery as we were promised. Instead, I called a few weeks later after giving Ashley’s Furniture the opportunity to fulfil the promises the salesperson gave us when we bought the items regarding delivering the items as they came in. It turns out, the dresser and two sofas, only part of our order, had been in their store for a month without anyone letting us know. If my wife had not gone back to look for a chair and I followed up to force them to deliver the items they had for over a month, would we even have those items? I think not based on the rest of our experience with Ashley’s of Carbondale. So, on to our most recent call, which I believe is my 8th follow-up call to check on the status of the remaining furniture that has not been delivered in over 6 months, I was told that the computer showed that our mattress was in their warehouse 5 months ago in November. Since then, I have made 7 follow-up calls, and this is the first time they have said it was in. However, they seem to have lost it or sold it to someone else even though we have been waiting over 6 months for delivery because the lady I spoke to, an Assistant Manager who had been out for a while, said that she is concerned because it should have been delivered to their warehouse. The final kicker was that she told me if I canceled the order, they would charge me 30% for a restocking fee for items that they do not even have in stock after over 6 months of us waiting for our multi-thousand-dollar furniture order. Why should I Have to pay 30%, equaling thousands of dollars, to restock something they have not unstocked from anywhere. If they had it in stock, would we have waited over 6 months for our furniture? If I were the Owner of Ashley’s of Carbondale, I would have called the upset client after six months of not delivering on a thousand-dollar order when my employee told the client I would be calling – I am still waiting for that call. Do not make the mistake I did by buying from Ashley’s Furniture of Carbondale. I recommend you go to their competitor, Anderson Furniture, since they have a same day delivery guarantee for mattresses and seem to care about what they do, unlike the folks at Ashley’s Furniture of Carbondale, Illinois.

First time ever buying a new bed. Was super excited about the price of the king size mattress I got. Every thing was great till I waited a week with no info about my bed(was told a week till the store for the bed in) called and found out it was in but no info on delivery. Told the Lady ok but I leave this week and was told I would have my bed in a week. Get a call on Tuesday saying they can't deliver till Thursday..... I leave on Wednesday to visit my sister lol so I was like ok it will have to be delivered when I get back. Set it for the 30th of March 2021 for 7am-11am delivery. Got up early waited till 11am with NO DELIVERY YET. Called 10+ time with no one able to give me an answer on where my bed was(gave my old bed away that morning) so I have no bed at all no info no phone call from anyone. I keep calling and calling and finally get some info. Someone did not put my delivery in I guess and so they had to fix it. Finally got my bed around 2pm. Paid to much money to stress this much and not get help or a call from anyone.

Horrible customer service and the place seems to be full of liars. My husband and I went to Ashley furniture mid november 2020 to look for a kitchen table. We worked with a sales girl named amanda, we finally found a table we want and was told it would be delivered in 3 weeks (the first week of december) we agreed on a price my husband and I paid and were told again by a manager this time our table would be in first week of december. December 15th I finally called wondering where our table was because we never got a call saying it was in and set up delivery which we paid an extra $100 for and we chose the table we did so we would have it in time for Christmas when I was really wanting it for Thanksgiving. When I called I was told our kitchen table would not be in till mid January and that the sales girl we worked with had since been let go and there was nothing they were willing to do for our inconvinience. So mid January comes around and I call again hoping it would be in for my sons birthday, this time I was told the table wouldn't be in till early to mid February so again i asked what they were going to do for the inconvenience because at this point i had been lied to twice and the lady was extremely rude telling me what they were going to do was call first week to mid of February to let me know it was in and to set up delivery and i couldnt speak with a manager because "thats not how they did things around there", they took messages and managers got back to customers when they could. So now its last week of February and I call asking about it because again no call, I was told our table was in the truck they were unloading and a manager would call me Wednesday March 3rd to set up delivery. March 9th I call wondering when I can have my table delivered, now i am being told my table got rerouted and the broker has it so the girl who told me it was on the truck last week lied just like the original sales girl did and it "might" be in this week or next, then in the middle of my next question I got hung up on. Absolutely horible service and experience I will never buy anything from them again and would never recommend Ashley furniture of carbondale IL to anyone. I would go somewhere else and pay $1,000 more for something if i had to before going back to Ashley furniture. Horrible/rude customer service and they do nothing but lie, the place is crawling with liars. Never going back again

Sorry cannot recommend friendly people but when I got dining room table it was missing hardware..it is supposed to have three types of bolts and one type of screw and only has one size bolt ... Had to go out and buy my own proper fitting bolts in order to put chairs together.. not good... Oh and forget trying to talk to them on the phone their connection is horrible

Chloe was amazing love Ashley got everything w needed

Rude

Avoid buying anything from here at all costs: My wife purchased $4,200 worth of furniture from Ashley furniture in Carbondale on July 3rd 2019. Less than 6 months later, a seam started coming apart on the sectional couch that we bought. We contacted Ashley and they sent someone out to look. They said that it was a manufacturer defect and that they were going to order parts and schedule repair. Then the pandemic hit. We waited several months and Ashley never called back. So we called again. They said they had no record of what had happened before and once again scheduled a time for someone to come out and look. They came out and again came to the same conclusion... that it was a manufacturer defect and they were going to order parts and schedule repair. Once again we wait a couple of months with no call back. So we once again call and they say that they have had a lot of employee turnover and have no record of what was reported. So this time I talk to a manager. He comes out to our house personally and says that it is a manufacturer defect and he was going to try to get that section of the couck replaced or at he will at minimum get it repaired. 2 more months go by with no response. So now I'm calling trying to get a manager and all they tell me is that the manager is out. They take my name and number and the manager doesnt call me back. I've called 6 times in the last 2 weeks with no reply from the manager, or any employee. At this point I feel like they are just blowing me off at this point. AVOID THIS ASHLEY FURNITURE AT ALL COSTS. They don't care about their customers and they have no service after the sale.

Chloe was awesome.

Great store and great prices! Got the perfect furniture for the perfect price!

Never again will we give them our business. Ordered furniture the middle of August, and still haven’t received all of it. We received some of it a few weeks ago. I’ve called upwards of 10 times, and each time I call, I’m told a different shipping and delivery date. Now they’re telling me it should be here between Jan 4th-11th.....It was supposed to be here the beginning of Nov. .We’re highly disappointed with this company.

Steve was so kind and helpful. Ashley outlet has awesome furniture at a great price

Ordered bedroom furniture and paid in full June 25th 2020. It has been 13 weeks now and still don’t have all the pieces to our bed Because the salesperson failed to include the posts and drawers portion in the order. I call them every day and I am told it will be on the next truck and yet it never comes. The manager doesn’t appear to have a clue of what he is doing. Always promises to call me the day “the truck” is supposed to be in but hasn’t once called me back and I’m pretty sure he never intends too. I will never purchase anything from them again.

Nice staff. Good selection. Disappointed we didn't qualify for financing but its not their fault. Also our furniture says it is going to take 10-12 weeks get it. We paid in full

My boyfriend and I went in today to buy a living room set on Ashley's Labor Day sale and Steve helped us out so much! Whenever you go in, you better be sure to ask for him to get, by far, the best service and best price possible. Also, Nancy was such a sweetheart too. You guys were awesome, thank you so much for all the help! We shopped around at other places and Ashley's had the best prices and quality.

Good customers service...especially with Zoe she was so helpful..looking forward to my new bed...🤩

Horrible experience! Manager, Garrett promises a correct bill adjustment after a 6-8 week lead time turns into 16-20 weeks. We canceled 1 item of the order and never received a corrected bill but was charged the full amount. Never returns calls and makes promises they don’t keep. Refuses to give his managers info. Save your money and go elsewhere. This place is a nightmare.

Maryn is the most beautiful, sweet and friendly salesperson

I’ve been calling about the mail in rebate that supposedly comes with the bed I recently purchased for a month now. Sales manager had no idea how to get the rebate and promised to call back when he found out. He never called back. I’ve called three additional times and been promised that a manager would get in touch and still have not heard anything. Terrible service.

After we made an appointment and drove over to their location we picked out the furniture we wanted and we were told that they had the furniture in stock and I could pick it up this week. After they drafted my account for the taxes on it I was told they did not have it in stock it would be at least 4 weeks to order it! I told them cancel my order as i will not waste my time and money with unorganized people where the left hand doesn’t know what the right hand is doing. I had to ask about the 164 dollars that they took for taxes from my bank account and was given a refund receipt but the money is not back in my account! Time wasted on my only day off with just a sorry and they walked off and didn’t acknowledge we even left! The place is a total joke!

Amanda was very helpful in helping us find what are were looking for. She was also very patient while we were trying to decide. She also explained the financing and terms very well.

Fast and friendly service!

Got a great deal on multiple pieces for our living room. Amanda was awesome and definitely got us the best deal we could get.

Nice friendly staff that won’t follow you around the store bugging you. Amanda was very knowledgeable and helpful. She told us pricing and discounts upfront and offered protection plans that will help us in the future. Joe completed our transaction and provided us with all documents. Very professional atmosphere. We will continue to shop at our local Carbondale Ashley Furniture store.

Easy to deal with. I like how they keep things simple. Makes for an easy sale. Good quality furniture.

I'm not yet received my furniture but they said it would be probably 2 weeks it's only been a week but as far as service goes the guy helped me out quite a bit I didn't have any problems getting alone for my furniture it was very quickly approved and I'm just waiting for my brand new furniture

Great customer service and affordable prices.

Great quality products and extremely helpful and friendly sales staff!

I purchased a living room set from Ashley Homestore on October 10th, 2019. I bought a couch, loveseat, end table, tv stand, and a fireplace insert. I was told everything would be delivered in 6 weeks. After 6 weeks I called to see if my furniture was available and was told it would be 2 more weeks. This was around November 21st, 2019. I called back after the 2 weeks and was told it would be two more weeks. I started calling a few times a week and was told the furniture was still not available. I called December 18th, 2019 and told them I want a full refund on all the furniture. My couch and loveseat were delivered the next day. I can’t prove it but it was probably the floor model. Because it just happened to be in the warehouse. So I now have my couch and loveseat, I’m still missing my end table, tv stand, and fireplace insert. This is on a December 19th, 2019. I was told two more weeks on everything else. I’ve called almost every 3-4 days asking about the furniture and kept being told two weeks. I asked to speak to a manager and they returned my call and was going to give me free delivery, I already have free delivery because I bought it during a special. He said he would do store credit and I told him I would never buy anything from them again, I don’t want store credit. I asked for money off of my furniture since I’ve waited so long. He said he would call me back with an answer and never returned my phone calls. I called, left messages, and never had a manager return phone calls. Finally, I spoke to the owner of the store and he was very rude, but said he would rectify the problem. He tried to give me a floor model. I said no, I’ve waited too long for my furniture, I want a new one. My furniture was finally delivered today February 22nd, 2020. I will never shop Ashley Homestore again and I do not recommend this business to anyone! It took over 4 months to get my furniture!

Very accommodating!

The people at Ashley Home Store in Carbondale were all very helpful. We dealt with Amanda in sales. She was very polite and gave us all the information we needed. Took all the time we needed to complete the sale. The girl at the counter where the paperwork was completed was also very helpful and polite. Even the floor manager ask us if we were being taken care ok. I would recommend this store to anybody. This is a 5 star store.

Amanda was great! It was easily the smoothest furniture buying experience we ever had. I would recommend her and Ashley HomeStore to anyone!

Amanda was very professional and friendly with my wife and I and we found the perfect dining table and chairs! The president’s day sale gave us 30% off for a great deal! Great purchase experience all the way around!

Our salesperson, Amanda, answered all of our questions and provided all the measurements we needed. She wasn't pushy or aggressive and was very courteous throughout our shopping and eventual purchasing experience. Would definitely do business here with her again.

All the other furniture places I went to didn't have anything I like but Ashley did and it was very affordable.

Amanda was very helpful! She explained everything to us and figured the best deal for us!

Ok if you want something cheap. Not the quality of furniture for me tho. Great for college kids or for someone with a low budget.

Friendly service and nice selection of merchandise.

Prompt service. Friendly, very accommodating. Knowledgeable.

First time purchasing furniture here. Salesman was very nice. The problem was once it was time to ring up. I had provided them with 2 forms of ID for the financing. My drivers license and a credit card. Credit was approved and was waiting for my final papers and ID to be returned. I get to the register and my credit forms are laying there. Cashier picks up my credit card and turns around to charge it. I realized what was happening and told him no. He said I thought this is what you wanted. No sir, I wanted the financing. The credit card was a form of ID. He couldn't figure out how to return to my card, had to get help. Next person unsure how to refund to card, they fetch another person. I am HOPING he did it right. Apparently I will need to wait 7 to 10 days for that to be removed from my credit card. There was more talking and laughing happening at that desk than working. I needed that furniture but it will the the ONLY purchase I ever make there. Proceed with caution. Definitely don't give them your debit card!

Service was top notch!!! Thank you!

We were looking for a new couch and they plenty of stocks to choose from on a very affordable prices.

Sales staff was extremely helpful great service and a good selection our timings was perfect their Black Friday deals were awesome 👍