Ashley Outlet Carbondale, IL

Ordered a sectional on Black Friday. Still waiting for our sectional. The employees who worked that day didn't actually process the order until January. So it would be another 4-6 weeks. Here we are, mid-March, waiting at least another week before it's even supposed to arrive to the warehouse. Go elsewhere. I heard it was going to be longer than 4-6 weeks. But 4 months for an Ashley sectional is actually insane.

Taylor was great from the moment I walked in the door! She took time to listen to me and went and fount my order with no problem!!! She a great employee to have!!!! Keep up the great work Tay!!!

Gabe was very helpful. We ordered a sectional,Ottoman.dining table and chairs Thank you for all your help

Good job Taylor!!

Valued my time and got me in and out fast and efficient. I appreciate it.

Taylor was amazing! She helped my mom pick out a recliner and it was way cheaper than any other furniture stores. Highly recommend

K’Lynn was super friendly and answered all our questions! She helped me find the perfect table that fits my style and budget. I left feeling super happy with my purchase. Highly recommend checking it out if you're in the market for some new furniture!

After calling around trying to find a new recliner I finally got Jesse!! He was very helpful and understanding of my situation. He did exactly what I needed unlike other furniture stores. He actually talked to me and didn't refer me to some complicated website! It's rare these days to get service like his. He was knowledgeable and found me exactly what I was shopping for in my price range. I highly recommend anyone shopping for furniture to give him a call at Ashley furniture before wasting time at other stores. He was great 👍😃

Great experience shopping here! Our salesperson Gage seemed like a genuinely friendly and sincere person. We walked around the store for a long time asking a lot of questions about availability, colors, pricing, financing and delivery, and he was very patient and friendly the entire time. And he got us a great deal on a loveseat and recliner! Thanks!

The sales person/team was very helpful. Looking forward to the new sofa! 😃

A big thanks to Taylor for helping us find the perfect sofa & loveseat for our new apartment! 😊

Gabe was an amazing sales person!

Very helpful and kind. Taylor was my sales person she was super nice and very sweet helped us out very much!! I have bought from Ashley furniture before several times and this time was just as good as the last!!

Cole was polite and assisted with finding a Chester drawer, we had seen online but didn't see in store, however, Cole found it quickly for us, and assisted with purchase and delivery date.

Klynn was so helpful in helping me choose a sofa. She was very knowledgeable in their inventory and products. Thank you for help!

The staff were very helpful and knowledgeable. The deals were great and we walked away with a nice recline sectional under budget! I would definitely recommend you check them out for your next furniture purchase!

I have been extremely dissatisfied with the assistance. I have been given once I placed my order on October 26. I was told my couch would be in within 4 to 6 weeks. My couch is expected to be delivered December 26 after Christmas. My calls were never returned. My voicemails were never answered. I made four or five attempts to get a hold of someone who would call me back to no avail. Went out of my way to stop at the store to get someone to talk to me. When I spoke with Cole, he was apologetic and informed me that the person who was supposed to relay him a message failed to do so. He promised to get me an answer and contact me the following day. True to Coles word he did just that. I was never told prior to speaking to Cole that there was any kind of issue or delay in my order. I will not recommend shopping at your store in the future because of the customer service I did not receive. However, I am extremely happy with the follow through I received from Cole

All the sales personal were excellent with there service. Appreciate there ser vices.

Jasmine provided outstanding customer service, she was greatly appreciated!

Parisha was such a great person to work with. We enjoyed our experience!

Very helpful sales and service. Nice selection of furniture and good prices. Highly recommend stopping in and looking around.

Every one there was nice, friendly and so helpful in helping me purchase a dual recliner, a mattress with a head and foot board!!

The furniture that I wanted to purchase wasn’t in stock. It would be 3 weeks before I could get it.

Customer service was on point from the second I walked into the door!

Great customer service! Extremely helpful

Ashley furniture outlet was AWESOME! Jasmine did a GREAT Job assisting My husband and myself! I WISH I could've got the pillows to the other couch to go with mine but it's okay! Jasmine did a Good job helping us!

Great customer service and prices are lower than expected. Wait time for delivery of 3-4 week.

Excellent service. Will purchase from this store again.

Our experience here was great! Jasmine was incredibly helpful throughout process! Definitely recommend this store!

Employees were very knowledgeable and helpful! We were able to pick out our new furniture and get it ordered quickly and efficiently! We will definitely be back in the future!

Very friendly and answered all the questions we have. Thank you

Friendly and helpful staff.

We spent our whole day shopping for the perfect bedroom set for our son with no luck, our last stop was Ashley and the Outlet. We found exactly what we wanted! Everyone was super helpful, very friendly and we never once felt rushed or pushed to buy anything. Great customer service, quick and friendly! 10/10 will come back and refer friends!

Jasmine went above and beyond measures of customer service

Jasmine was wonderful! She helped me decide on the perfect set for my new home. She definitely made this an easy experience.

Jasmine was wonderful! So very friendly and attentive without the pressure. She went above and beyond for us.

Parisha was so helpful! I was able to look around and figure out what I wanted and Parisha was there to answer any questions I had. Ordered my new couch before I left! 😊

Very nice staff!

Parisha was extremely helpful and seemed to get my style I was looking for right away. It was a great experience working with her! Highly suggest going to the Ashley Outlet and asking for Parisha!

Prices are very good and service was great!

Catherine! Is great she helped us find the perfect couch!!! I will always recommend Catherine for true customer service.

Ballin

I have had a great experience at the Ashley outlet store very friendly sales person. Very satisfied.

Staff was very helpful

Great prices and financing. Catherine and Steven were wonderful at helping us choose what we needed. Definitely will come back for more items.

Easy to work with. Decent prices.

Great service, products and deals! The sales team is always helpful and works to find what fits your needs and wants. I would highly recommend to anyone who is making a large home furniture purchase.

The Saleswoman was prompt polite and helped me perfectly

Staff was very knowledgeable and friendly. Will definitely shop there again

Polite, knowledgeable, helpful and incredibly friendly. Made certain all of our questions were explained thoroughly. Wonderful experience.

Cole, thank you for helping us today and for your superior customer service. You were attentive, supportive, and made the experience great. Highly recommend! 🤘🤘

Able to assist with all questions with best answer possible. Will recommend others. Thank you

Great service and experience at the new location!

Great experience overall. Everyone was very professional!

Great experience, sells rep was very helpful and nice

Ordered sofa & recliner. Right after the delivery team left I sat in the recliner & as soon as I pressed the button to recline, the foot rest made a loud clunking sound, shifted to the right, & was visibly out of place. Called the store & they were able to contact delivery team to come back & look at it. They tried to "make do" with the tools they had. Said the mechanism was bad & they would order one. Should be here 7-10 business days. In addition to foot rest not working properly, the was a gap between the back of the right arm rest & the chair. Called store after 2 weeks to find out about mechanism. Was told that the part was coming from overseas & I shouldn't have been told 7-10 business days. Emailed one of the warehouse managers. No response. Called store & was transferred to a different warehouse manager. Asked if they would come get this chair & replace it with a new one. He had a very condescending attitude. Said no, that it was like buying a car. After you drive it off the lot & something goes wrong with a wheel, you're stuck with it. Said arm rest issue was probably lack of stuffing & when mechanism comes in they'll also put extra stuffing in chair. Over a month after initial delivery, manager called to schedule techs to come to put in new mechanism & stuffing. They came & worked on chair. Still could not fix it. Said they were trying to "salvage" it. We didn't pay for salvage. We paid for new furniture. They also said it looked like the frame was messed up. They put stuffing in the back of the chair & that did not fix the gap. 8 weeks after delivery, manager called, apologized for how this was handled, and scheduled a time for techs to come get the chair & take it to the warehouse to basically take it apart & fix both issues. They did & brought it back the same day. The gap in the arm rest is fixed, but the foot rest still jerks when reclining the chair. Told the techs I was not pleased with how the chair was working. They passed my concern to the manager. He called a day or so later & said he could schedule for another pick up so he could look at it. I asked about them getting this chair & bringing a new one. He said if I did that, there would be a 35% restocking fee. That was never mentioned in all the previous conversations with him. It's now been 3 weeks since manager said they would take another look at it & I have not heard anything! I am trying to learn to be content with not being happy about the chair.

I received my couch and recliner. The recliner had a staple sicking out of it and clicks/clunks when leaning back in it. Regardless the mechanism inside the chair doesn't work well. Driver said he would notify management for a replacement. I called and the receptionist said she would check with management and call me back. I have called 4 times and stopped in once in person. I have yet to get a replacement or speak with a manager. Now I call and get voice-mail regardless of what optoin I select.

Sectional Sofa ordered and delivered. Sofa Cushion damaged upon delivery. Delivery guys took photos and supposedly sent photos to their manager to get replaced. Was told by driver that I didn't need to do anything other than wait for new cushion to be delivered to my home. Did not receive cushion, called the store to inquire and was told the manager was not notified that damage occurred and they would inquire with drivers about the damaged cushions. Never heard back from them. Continuing to try to call and speak to someone to only getting voicemail. Very disappointed in the service received after delivery.

Cole was super helpful! A lot of pieces to choose from and plenty of help with recommendations!

Good management the boss made sure we got what we wanted. Good deals as well