Ashley Outlet | Carbondale, IL 62901

Jasmine went above and beyond measures of customer service

Jasmine was wonderful! She helped me decide on the perfect set for my new home. She definitely made this an easy experience.

Jasmine was wonderful! So very friendly and attentive without the pressure. She went above and beyond for us.

Parisha was so helpful! I was able to look around and figure out what I wanted and Parisha was there to answer any questions I had. Ordered my new couch before I left! 😊

Very nice staff!

Parisha was extremely helpful and seemed to get my style I was looking for right away. It was a great experience working with her! Highly suggest going to the Ashley Outlet and asking for Parisha!

Prices are very good and service was great!

Catherine! Is great she helped us find the perfect couch!!! I will always recommend Catherine for true customer service.

Ballin

I have had a great experience at the Ashley outlet store very friendly sales person. Very satisfied.

Staff was very helpful

Great prices and financing. Catherine and Steven were wonderful at helping us choose what we needed. Definitely will come back for more items.

Easy to work with. Decent prices.

Great service, products and deals! The sales team is always helpful and works to find what fits your needs and wants. I would highly recommend to anyone who is making a large home furniture purchase.

The Saleswoman was prompt polite and helped me perfectly

Staff was very knowledgeable and friendly. Will definitely shop there again

Polite, knowledgeable, helpful and incredibly friendly. Made certain all of our questions were explained thoroughly. Wonderful experience.

Cole, thank you for helping us today and for your superior customer service. You were attentive, supportive, and made the experience great. Highly recommend! 🤘🤘

Able to assist with all questions with best answer possible. Will recommend others. Thank you

Great service and experience at the new location!

Great experience overall. Everyone was very professional!

Great experience, sells rep was very helpful and nice

Ordered sofa & recliner. Right after the delivery team left I sat in the recliner & as soon as I pressed the button to recline, the foot rest made a loud clunking sound, shifted to the right, & was visibly out of place. Called the store & they were able to contact delivery team to come back & look at it. They tried to "make do" with the tools they had. Said the mechanism was bad & they would order one. Should be here 7-10 business days. In addition to foot rest not working properly, the was a gap between the back of the right arm rest & the chair. Called store after 2 weeks to find out about mechanism. Was told that the part was coming from overseas & I shouldn't have been told 7-10 business days. Emailed one of the warehouse managers. No response. Called store & was transferred to a different warehouse manager. Asked if they would come get this chair & replace it with a new one. He had a very condescending attitude. Said no, that it was like buying a car. After you drive it off the lot & something goes wrong with a wheel, you're stuck with it. Said arm rest issue was probably lack of stuffing & when mechanism comes in they'll also put extra stuffing in chair. Over a month after initial delivery, manager called to schedule techs to come to put in new mechanism & stuffing. They came & worked on chair. Still could not fix it. Said they were trying to "salvage" it. We didn't pay for salvage. We paid for new furniture. They also said it looked like the frame was messed up. They put stuffing in the back of the chair & that did not fix the gap. 8 weeks after delivery, manager called, apologized for how this was handled, and scheduled a time for techs to come get the chair & take it to the warehouse to basically take it apart & fix both issues. They did & brought it back the same day. The gap in the arm rest is fixed, but the foot rest still jerks when reclining the chair. Told the techs I was not pleased with how the chair was working. They passed my concern to the manager. He called a day or so later & said he could schedule for another pick up so he could look at it. I asked about them getting this chair & bringing a new one. He said if I did that, there would be a 35% restocking fee. That was never mentioned in all the previous conversations with him. It's now been 3 weeks since manager said they would take another look at it & I have not heard anything! I am trying to learn to be content with not being happy about the chair.

I received my couch and recliner. The recliner had a staple sicking out of it and clicks/clunks when leaning back in it. Regardless the mechanism inside the chair doesn't work well. Driver said he would notify management for a replacement. I called and the receptionist said she would check with management and call me back. I have called 4 times and stopped in once in person. I have yet to get a replacement or speak with a manager. Now I call and get voice-mail regardless of what optoin I select.

Sectional Sofa ordered and delivered. Sofa Cushion damaged upon delivery. Delivery guys took photos and supposedly sent photos to their manager to get replaced. Was told by driver that I didn't need to do anything other than wait for new cushion to be delivered to my home. Did not receive cushion, called the store to inquire and was told the manager was not notified that damage occurred and they would inquire with drivers about the damaged cushions. Never heard back from them. Continuing to try to call and speak to someone to only getting voicemail. Very disappointed in the service received after delivery.

Cole was super helpful! A lot of pieces to choose from and plenty of help with recommendations!

Good management the boss made sure we got what we wanted. Good deals as well