Ashley Store Champaign, IL

Love Justin he made the transaction so simple and easy!

They gave me a great deal with no bs or sales gimmicks. If haul yourself you can save a lot.

Justin was amazing and so helpful to work with. Very helpful on the floor and very welcoming when we entered the store. Thank you for helping us with our purchase

Rob is very pleasant and easy to work with, we will be back because of him.

My husband and I walked into Ashley with the intention of just LOOKING for a new sofa. We have some space constraints in our living room, and weren't totally sure we'd find something we both loved AND fit in our space. Right away, Rob greeted us at the door, took time to chat with us and get a sense for what we were looking for, and showed us a piece. It matched our description but wasn't quite right. He the provided us with tape measure (we forgot ours at home like rookies) and let us meander around in peace. When we finally found the piece we loved, we were a little disappointed because there was just no way it would fit. Then Rob came to our rescue. He immediately assured us that the sectional we were looking at was completely modular. We were able to make it work for exactly our space. We also ended up purchasing 2 chairs (on clearance)! Rob was great, ro be honest. We've never had a bad experience purchasing furniture, but it's never been memorable before. This was a great experience! We can't wait to get our new sofa (hopefully in time for Christmas) and relax in comfort.

Great experience, everyone was helpful and was able to get a great mattress

Fast, friendly and helpful

Joe was fantastic!! Thanks for putting up with us while we made our decision!

Diarien was super friendly and helpful. Prices were good. Fast delivery.

I bought a sectional and the sales person put my order in wrong, the factory mislabeled a piece and it was delivered completely wrong. The store then took several days to address the problem despite me calling immediately and repeatedly, I was then a given incorrect delivery time and I still don’t have what I paid for. Every single person I have talked to has somehow gotten part of this wrong and it is staggering.

Dairien was awesome. He listened to my needs and went, what I thought, was an extra mile ro insure I found exactly what I wanted. Thanks, Daimien!

Craig sold us some very nice furniture. We are happy with the purchase that we made.

Alicia helped us pick out the perfect couch for our family. Having pets adds a level of concern and she gave us her honest opinion. Cathy was the manager on duty and she gave us a great deal on the price. Definitely recommend them!

I stopped in for a sale and I was gladly surprised even though I was clearly in the sale section a very nice newer employee came and helped me! She told me her name and offered assistance. I ended up buying a few things on sale and she walked me to my car to help carry! She was delightful and it was a great experience and I got a few cool pieces!!! Thank you!

Diarien was very friendly and helpful in my shopping experience at Ashley Furniture. He took the time to show me around, answer questions, gave me time to look around and closed the sale when I was ready. I would definitely recommend Diarien and Ashley Furniture for your furniture shopping needs.

Went in to look for some furniture, i was greeted but was looking around, i found something i was interested and the owner had to help me because she couldn’t find anyone else to do it. She was lovely and very kind but very embarrassing to her staff because they made her look a fool when she was entrusting her team. sales person was friendly but very pushy it made us uncomfortable

Went into Ashley’s looking for bedroom furniture. Craig Iles was my salesperson. He was very friendly, professional & had a great attitude. I appreciated his help

Diarien Garrett helped tremendously with my purchase in getting the right items ordered. Great customer service!!

Diarien was a huge help and went above and beyond to make sure we got the BeanBag lounge we wanted, in the matching color we needed...

It was a pleasure meeting him. He was very helpful in picking out the right, and most comfortable furniture, for my bad bones.

Good helpful salesmanship. Direct information good prices. Recommend.

We had a great experience at Ashley furniture this morning at Champaign Illinois. Diarian Gartett was super helpful, friendly, and made buying a chair for my elderly Dad fun and easy.

Couch and dining room table were delivered today in great condition. I am very satisfied with my experience from beginning to end. The salesman was very helpful with choosing between multiple options and the movers were very friendly, careful and efficient! Great job!

Sean was great to communicate with. He and his team were able to possibly get me a couch that was on limited supply! Would recommend contacting them for your next Ashley product.

I enjoyed shopping there as no pressure salesman, no one followed me around and when I needed to purchase items it was fast easy and awesome experience. Delivery man was extremely kind and helpful

I was on a time constraint and Justine took me right to what I described I needed. He showed me the features of the chair and I was out the door in under 30 minutes. Very pleased with this experience.

Our salesman Sean took over for another salesman as he was too busy, and I'm glad he did. Sean did an excellent job going over the features and benefits and what extra services there were and at how much. Will definitely shop with him again.

Very helpful and explained everything

Had a wonderful experience with our sales man Sean he was very polite and helpful explained everything and plus our question he deserves more stars then 5 awesome place

Extremely helpful, nice, and not overbearing. Great experience 20 minutes before the store was going to close.

Justin helped us today! He was super friendly and helpful. Will definitely come back to Ashley’s in the future when I need any furniture.

Stoped in to look at recliners today & we with no intention to buy anything since we were just looking. Justin helped us tremendously was very knowledgeable of the products, price & warranty. Answered all our questions & we decided to purchase two recliners. Thank you Justin for all your help & we will be back to see you when were ready to be buy the Tempurpedic mattres.

Craig was very pleasant to deal with and made the process fast and easy. I will recommend Ashley and Craig for anyone shopping for furniture.

Zipper broke underneath cushions. My wife didn't like over all workmanship and wanted to return. Agreed with 15 percent restocking fee and refund was promised. However, it took 4 days. However salesperson was nice and stayed with the issue. I would go back for him!

Sean was super helpful and not pushy like some salesmen can be! He helped me find the best piece for my budget!

In and out of the store very fast, Trevin knew exactly what to do. A+

Craig was great and easy to work with!

Absolutely excellent service! I went into Ashley after receiving credit through the Ashley website because I wanted to see the Stupendous collection in person. I’ve been dreaming of owning the Stupendous Oversized Chaise after seeing it on social media. Diarian helped us, and he was kind and patient and answered all of our questions. They had a “bean bag” over by the collection that matched perfectly with the set and was so soft and comfy, and me and the kiddos fell in love with it too. Apparently it isn’t offered online and is limited edition. We decided to get the chaise and the bean bag, but it turned out the credit we applied for was only able to be used online. I was sure we weren’t going to be able to get it. But Diarian and the team were able to transfer my credit to in-store credit and help me complete my purchase! We walked out that day with the cozy bean bag and are waiting for delivery of the chaise. Can’t wait!

Craig was first in line to help me. He helped with all the questions Ive had and still do. He goes above and beyond his job for sure and is super easy to talk to(compared to employees that stalk you around the store while you look and shop) One of the nicest gentlemen ive met in my 20+ yrs of retail. He needs a raise and an office with a window view. Hes professional , studious, and kind. He knows his products and isnt afraid to say he doesnt know an answer to a question, as he looks it up with the customer.

Great service! Dylan was knowledgeable about the products available and different variations. He didn’t rush me into making unnecessary purchases but helped me find exactly what I needed. Thank you!

I must start by saying I am biased…I previously purchased a mattress from my grandson Justin…. Not only is he extremely knowledgeable in his products, each and everyday he calls me to talk about his work and he tells me about his enjoyment for working for and with incredible family business, and the leaders in the store. Thank you Justin! Thank you Ashley for continuing to grow your sales personnel in a positive way!

Sean was great. He left us alone to decide what we wanted. Furniture ordered. Thank you

We had Dylan Dunlap as our salesman and he did an excellent job especially with not pressuring us. I usually get turned off by going into a place and someone constantly pressures you that makes me not want to come back. Dylan gave us the space that we needed for us to figure out what we wanted to do and talk about it as a family, and he answered all of our questions that we needed at the time he was an excellent sales person highly recommend !!

I highly recommend this business. Clean and professional environment. Justin was great! He was very personable and knowledgeable about their products and our needs.

Sean was the associate that helped me and my husband with our purchase. He was very patient and knowledgeable on various payment options which was really helpful. Overall, we were very satisfied with our experience and purchase! Thank you Sean!☺️

We were in and out in 30 min for new outdoor furniture! Our salesman was fantastic! Furniture is very nice quality!

Dylan was the best salesperson. Wonderful to work with. Whole staff was amazing. Will be back for sure !

Sean was great to work with! Will definitely use Ashley again. Thank you

Dylan went out of his way to help us find the perfect living room set for our family

Great experience ordering furniture for our son’s apartment. Ashley’s is our go to furniture store and Jeff was very helpful and offered payment options to best fit my family.

Sale representative Craig Iles from Ashley - Champaign, was helpful and informative. I appreciate his assistance in help me find my bedroom set for my lovely new home.!

I despise buying big ticket items like furniture and cars. But Justin at Ashley made the experience actually enjoyable! He knew everything, worked fast, did not try to upsell me on anything, got me the best price, and was fun and engaged! I will be back Justin! You've been warned!

I was in the Ashley Furniture Store on Anthony Drive in Champaign. While I was there Mr. Diarien Garrett helped me to purchase exactly what I was looking for. He was very kind, knowledgeable and helpful (yet not pushy). Answered all of my questions. Because of Mr. Garrett’s awesome customer service, I will definitely recommend and will be returning to this Ashley Furniture store in the future.

Dylan was friendly, knowledgeable and informative.

Darien was a delight to work with. I have to admit after having a bad experience I have to admit I was leery. I will come back .

My husband and I love shopping at Ashley Furniture. They have the best prices in town for the quality! On our last visit we had the privilege of working with Diarien. He was great. He was there when we had questions but didn’t hover or make us feel pressured. It was a great experience and we would definitely use Diarien again!

Really unsatisfied with the customer service with this place. My girlfriend is a lot nicer than I, so unfortunately I have to get on here and leave this review. She bought a couch from here the beginning of June 2024. Spent thousands of dollars on this couch. Everything was good until the delivery and install of the couch. This couch was a 6 individual piece sectional. None of which was put together right. Most of it wasn't even locked together. If it was, it would only be one of the 2 pins locked in. One of the pieces controls two of the recliners, none of the wiring was right, and that you just have to clip in to the right wiring harnesses. When she called to let them know this, the only reply she got was the guys they sent out to do it were new. No offer to come fix it and make it right, which means I have had to be the one to fix everything. Hence, why I'm leaving this review. I recommend not spending money with this place. I know I will never give them a penny of mine, and if my girlfriend ever does again, I'm going to have her head examined.

Justin B was incredible! He listened to our needs and figured out how to make it work within our budget. We couldn’t have done it without him! Thank you

Trevin was an amazing salesman and got me everything I needed and more

Sean was great to work with while purchasing our new sectional.

I worked with Diarien G and he was honest, helpful, and genuinely interested in furniture and interiors — a total delight.

Justin was great to work with throughout the entire process. Super friendly, remembered details from our previous conversations, and got us a great deal.

Ashley Furniture offers terrific service, huge inventory, and great deals; what’s not to love? A special shoutout to Sales Asst. Manager Sean, who is super helpful, knowledgeable, and laid-back friendly. I highly recommend.

Sean and Darion were super helpful they let me speak about what I want and then offered advice. They worked with me on getting a great financing deal and even hooked me up with some great accessories with my purchase

Products were good, people were knowledgeable and friendly! Great Experience!

I picked out a brand new couch here and they were friendly and helpful!

Justin was friendly, helpful and accommodating. We appreciate all he did to get us our new furniture.

Dylan did a great job of steering me in the right direction of finding a mattress and power frame that best suited my needs.

Bought my couch here and came back for bar stools! Justin made the process easy, from selecting a style I wanted to the purchase itself! I’ll be returning for sure!

Dylan was so helpful and made our experience perfect! My mother is 90 and he had such patience with her. What started as one loveseat ended up with another chair, tv credenza, table and chairs, and pillows. We'll go back, definitely!

Sean was great! He was very attentive, explained everything and got us a good deal.

Diarien was an incredible help for me as I was choosing my first brand-new couch. Very excited for it to arrive!!

Justin at Ashley was very personable and knowledgeable. He made the process painless and quick!

Had a very friendly person helping. And helped us to find exactly what we needed. The chair was delivered on the exact day they said, and the men were very nice and got it set up and ready for my person. Would recommend this place to other people.

Diarien was so helpful and was very thorough to make sure I was getting exactly what I wanted for my new home!

Craig has been super helpful each of the multiple times we’ve been in or called. I walk into the store and just ask for him. He gets the job done quickly!

No pressure and willingness to answer all questions and easy to deal with.Very surprised.Craig made our experience enjoyable.Would highly recommend Ashley and to deal with Craig.

Great customer service!

The crew that manage and run this store are 100% all about making sure customer satisfaction is first and foremost

Our salesman isDylan Dunlap he showed us 4 or 5 versions of all power sofas. We choose the Boyington. Dylan also gave us options for our financing, along with a 4 year protection plan . Great job Dylan .

Justin did a great job at helping us find our new sectional. Buying process was quick and easy. Would definitely recommend to anyone looking for new furniture.

I went into Ashley Furniture and was immediately greeted by Darien Garrett. He was extremely helpful and friendly. Allowed me to browse unencumbered but came back periodically to see how I was doing. I wasn’t able to find anything on that day but still looking. Should I go back there I hope that he will still be there.

Very helpful, informative, and Friendly.

Fast Shipping, and had a large selection to choose from.

Friendly and helpful

I had Dylan Dunlap in the Champaign, IL store and he was WONDERFUL. I purchased a couch to surprise my boyfriend and he knew just what to do! This was my first time purchasing furniture and he helped me every step of the way. Thank you Dylan for being so amazing and to the rest of the store for being so friendly and answering any and all questions i had!

The young man Justin was so friendly and helpful. When my daughter and I walked in there was two young men standing to the right of me that were talking and never came towards me to ask if I wanted anything. Justin came from the other side of the store saw my daughter and I and immediately asked could he help us find anything. He sold me a living room couch and chairs. I paid cash. This young man should become employee of the month or something. Thank you Justin for your patience and kindness.

DIARIEN GARRETT Was so helpful and made my clients world work. They decided to add a piece last minute and he was able to make that happen for us. He was resourceful, courteous, and fast. I would recommend his service anytime!

Too expensive

Diarien was so helpful in my search to pick out a couch!

Very friendly and a great simple transaction.

Dylan Dunlap!!! What an awesome salesman! Thank you for all your help today finding the perfect sofa.🤗

Justin and Darien both were a tremendous help in the selection and delivery of my furniture. They were both very welcoming upon entering the store. Thank you!

Waited 3.5 weeks for furniture that they said would be delivered May 23rd. Then called to get an estimate of time of delivery tomorrow, since I hadn't heard from them since I bought the furniture, just to get told they couldn't deliver it until June 6th because that's the day my sales person put on my order... We specifically agreed on May 23rd multiple times because I told him I had guests coming May 24th. Not sure where the miscommunication happened but will definitely not be buying from here again.

Great service. No pressure answered all the questions we had.

Trenedy Naugle was an excellent salesman! I would 100-% recommended Ashley Furniture to people searching for new home furnishings!

Mr. Trenedy Naugle, was my sales person. He,was ready to assist us in a kind way. Mr. Naugle found just what we were looking for. The next time we come to Ashley store, we will definitely ask for Mr. Naugle to assist us!

Craig was very nice and was more than happy to answer any questions we had! We are looking forward to doing business with him at Ashley furniture!

Dylan helped us out today and did a fantastic job! He found us exactly what we were looking for and helped us out tremendously. Thank you!

Mr. Naugle was very nice to work with

Diarien Garett was super helpful when it came to making a sectional selection. Very attentive, knowledgeable, and willing to move furniture to give us a better idea of what we wanted and what would match with it. Craig was also very helpful and answered all our questions thoroughly! Would highly recommend them both for future purchases!

Justin was excellent/efficient in helping us purchase our sectional and was very personable. -Overall, it was a very positive experience.

Diarien was very kind and eager to help! He gave us plenty of space to find what we were looking for. We will definitely be back.

Justin was amazing, knowledgeable, accommodating, and just all around wonderful to work with. Purchased a bedroom and dining room set and he made ordering and delivery an ease for us.

We purchased 2 mattresses from Ashley. Craig was very helpful and knowledgeable!

Visited Ashley Furniture Store in Champaign looking for a side table. Found the perfect one and was able to take it home with me. Worked perfect where I planned to use it. Craig Iles was my salesman and was very helpful.

The salesman was very helpful and knowledgeable of the products and was able to get us what we needed.

Dylan Dunlap was wonderful to work with. He had a well of patience and helpfulness working with me. Everyone on the floor was so helpful and very friendly. Really appreciate it. I’m

Trendy was so AWSOME. Went back the second time and was just as pleased with the help we received.

Mr.Grain Iles Was very awesome salesman he wasn't pushy , He answered my questions and my wife's. He was polite, and courtesy and always a smile on his face . Thanks Mr.Grain for you help . Mr,& Mrs, Teeguarden

Sean was an Amazing sales guy and also Trevon was too. At the Champagne Ashley furniture store. They beat out slumberland furniture store

Quick and easy process from start to finish!! Very friendly customer service! Highly recommend!

We went to Ashley with hopes of finding a sectional couch for our new home. Dylan was awesome with helping us find a sectional as well as giving us space to decide! Find Dylan, you won’t regret it!!

Sean was great to work with. He listened to what we wanted, and in no time we had our furniture selected. We can’t wait for the rest to arrive.

Dylan was awesome and also his manager! They provided us the best service and gave us a fantastic deal! Definitely going back for future purchases.

Justin was really nice & patient with me. I appreciate all his help.

Very friendly and gave us a great deal

Very Helpful and pleasant to work with‼️ We truly appreciate Sean’s help with our purchase‼️

We were only shopping for an ottoman. Ashley is having their spring clearance sale. We ended up buying a 5 piece sectional with ottoman. We've never bought from Ashley before but the sofa seems well made and durable. Dylan and Trevin were great to work with! Good experience.

Dylan helped my fiancé & I find the furniture that best suited our home! He was very knowledgeable and not at all overwhelming like we all know some can be. He gave us room to make a decision on our own and was 100% available whenever we had a question. If you need help at all, he’s your guy! Thank you for an awesome experience Dylan!

I did not intend to buy anything while I was there. I was more window shopping than anything. But my sales person Craig did an amazing job making the deal work how I needed, so I couldn't say no! So I bought a couch o.0 8/10 would recommend. 2 points lost because I was almost 10 minutes in the store with no one reaching out or acknowledging I was there. Not a terribly big deal, but would've been nice.

Very helpful, attentive and willing to accommodate. Quick and easy paperwork, financing and approval. Very pleasant experience overall. Dylan was great from start to finish.

Excellent, in everything I needed! I ordered dresser, had a mismatched drawer front, they shipped the correct one, within a few days. No hassle!!!! I'm so impressed!!!!!

Our sales guy Justin was awesome and made the process smooth and easy. He was very knowledgeable about the products and warranty. Pleasant guy and I would come back again for sure. Ashley has always been good to us as far a past purchases and present. My sons even buy from Ashley in other states.

Sean was very helpful in finding what we need.

I had an issue with a delivery and Trevin was quick to reach out to me to see how he could be of assistance. I really appreciated the great customer service. I understand issues can arise, but it's great communication from the store when these things happen that will keep me coming back!

Sean did an amazing job finding the furniture I was wanting to order and getting everything squared away so I could get it in a timely manner. Thanks so much!

Great customer service easy to talk to and made my time in the store very enjoyable. Will defiantly recommended and will be returning myself in the future. Thank you, Justin!

Great service and knowledgeable sales people!

We had not done business with Ashley before. Shopping for a mattress is not the easiest. Patting, sitting, even lying down says " is this the one?" Craig was patient and well informed to answer our questions and respond to our wishes. He respected our budget. Yes, we shopped around but came back to Ashley. Ashley is a great place to have a relaxing, no pressure experience.

Craig was helpful in the process of getting my first furniture set for my new home.

Was greated promptly as we entered, explained to Sean what we were looking for in a new couch, needless to say we bought a couch and a new bed. 4/12/24 Update, mixup on delivery and items ordered. Wrong parts of couch ordered and delivered. What was delivered was not even an entire sectional couch. I removed my old couch from the room to rearrange clean etc. so now thats blocking up my garage and I have no couch in the room. Looks like old couch is going back in, but of course I already threw away parts for it. So I have an extra King size bed and box spring in my room as well. Delivery men refused to remove old items, which I understand they had other new items on the truck to deliver. Delivery ticket was not filled out correctly by saleman, we were told we would be the last Delivery so that they would remove old items, we were the first. Will update as the process goes.

Sean was amazing to deal with. Very professional and an easy going attitude.

Sean was great! So helpful. He even moved couches around to help us visualize our set up.

Jeff was great to work with! He helped us pick out the right bed and he was very patient while we took time to make a decision! Highly recommend!

update! Horrible product, poor product assembly team. I received a bed (frame only) paid extra for coverage and assembly. The bed arrived and was assembled without connecting bolt for the headboard and side rail. I reported the issue and it's been he'll ever since! I could go on and on! Extremely disappointed, I will NEVER shop ASHLEY FURNITURE again

Jeff was able to quickly handle a warranty for us and made it a stress free simple stop! Thank you for the excellent service; we will definitely shop with Ashley Furniture again soon!

Trenedy was VERY helpful! I received Great service while picking out new furniture for my new home. Amazing prices as well thank you for your service!!

Quick easy transaction. Delivery on time, when they said they were going to be there. Hawl away was seamless and the new furniture perfect

Jeff was great. Knowledgeable but not pushy when it came to testing mattresses and upselling things

Make sure you really like the furniture you are interested in and take your time to look through and see your options read through the warranty if you aren’t happy they have you take the furniture back to them yourself which is difficult and even though they cover by saying warranty covers for it not at all times it can be denied and if you realize the furniture you chose isn’t good quality they won’t do anything to satisfy the customer you are stuck so think through your options

Craig was great he knew the product s fyi he walks very fast it was a pleasure working with him

Sean was very helpful and patient. We ended up with a set of furniture we really liked.

Craig was great! Helpful, friendly, knowledgeable!

Sean was very helpful. He quickly steered us to a couple of products that met our request. The sales process was completed quickly and efficiently. .

We had a wonderful experience today shopping in Ashley furniture in Champaign Illinois. Our sales representative was knowledgeable and attentive. We found just what we were looking for and the price was very reasonable.

Very friendly, efficient, helpful and quick to get in and out without a fuss!

Great quality chair. BEST prices!

Very nice, professional and took care of all the questions. A valuable employee.

Trenedy was a wonderful help! Very personable, and very knowledgeable!

Salesman was knowledgeable, professional, and timely. Excellent experience!

I purchased a platform bed and nightstands from Sean Johnson at Ashley Furniture. He helped me locate and order items they did not have on display. He was very helpful and not pushy.

I went into the store today to check out a sectional I had seen online. I decided I loved it and wanted to purchase. Justin had me in and out in under a half hour with quick and quality service! Looking forward to my delivery soon.

Where all the ladies at? Lemme tell ya girls, you need some furniture without any hassle? Then ask for Craig. Not only is he easy on the eyes he's easy to work with. I was in and out of there in a half hour. 10 out of 10 stars.

Jeff was very pleasant and professional to work with. My brother and I had an idea of what the family needed and a budget arranged ahead of time. Jeff not only HAD the style we wanted, but MET OUR BUDGET PERFECTLY! Thank you all for a wonderful experience.

Craig and Sean were super helpful getting our new mattress and bed picked out!

They really took their time and explained everything in detail was a good experience !!!

My husband and I have now furnished two entire homes with Ashley Furniture from the Champaign store. We recently went in again to purchase furniture for our living room. It is a decent size, and we currently have a huge sectional, that we bought years ago and have added onto a few times to make it fit our current living room. It has seen lots of wear and tear, and it was time for something new. I already knew what model I was leaning towards because it was literally the only option to be able to make it large enough, or configure seperate pieces to fit our home. We were greeted by Sean who was very friendly and helpful. He was quick to answer any questions we had, but also allowed us time to check out other furniture on our own, as well as making a couple of recommendations for us to try out. Once we decided for sure to go with the one I had configured online originally, Sean got all of the pieces set for delivery to our home, double checked it was all correct and how we wanted it, and we should have our new furniture in 4-6 weeks! :)

Very happy with our shopping experience!

Had a nice experience buying furniture. Craig at the store was friendly, helpful, and easy- going.

Friendly staff and great pricing.

I couldn’t be more happy with the service I received at Ashley Furniture Store. To top it Trenedy Naugle was the bomb! You really need this guy to help you he legit is GREAT!!

Clean, friendly, helpful service

great place & a great experience! super easy process & super nice workers!

Very friendly, not pushy staff. Let us browse as we wanted, answered questions as we asked. Very knowledgeable staff. Great experience!

Came into the store today and worked with Trevin. Trevin was very professional and could answer every question I had. Did not make me feel pressured or rushed. He made everything feel smooth and easy. 10/10 would recommend working with Trevin!

Sean was extremely helpful. He even helped load an item without a coat in freezing temperatures! Definitely 5 stars!

Jesse was very helpful helping us decide the right furniture for our family. He gave us a lot of information and had a lot of patience until we decided what we were going to purchase.

Was greeted as we came in the door, and we enjoyed working with Justin and Craig. They helped us pick out what we needed without being pushy.

They have been wonderful through the entire experience, especially Jeff. He answers promptly and was able to work out an add-on to my order with ease.

Excellent place to do business, staff was very helpful and attentive to the customers needs. Trevin did a great job answering our questions, and made us feel like he really appreciated our business thanks again

Great customer service by Jeff! He was very helpful in helping us pick out our new bedroom set and getting the Financials in place! Will definitely be back for more furniture!

A friendly and professional place to buy from.

Kathy was very helpful when I needed to order a replacement cushion for my couch! Super friendly and very quick shipping!

Was a great help finding me what I wanted for my new house.

Craig went above and beyond to help us

The difference between the Champaign and Bloomington store is night and day. Trevin at the Champaign store was easy to work with, efficient and very kind.

Working with Craig to select our bed, sofa and desk was easy and professional. There was no pressure to upsell and Craig was patient with us every step of the process.

Jeff was a great salesman to work with. He did a good job of explaining our options and helping us select the best sectional for our setup and price point. 100% recommend Ashley Furniture and Jeff!

Sean was very knowledgeable and is a great asset to the store. Very polite and courteous and was a pleasure to work with.

Friendly, helpful with a good ability to identify our needs and match them to a fine fit.

Trevin was great! He was friendly and helpful and made the buying process smooth and easy! No pressure salesman that let us take our time and make the right decision for us! Thanks Trevin!

Comfortable and inviting

Jeff was very helpful and knowledgeable.

Sean was very helpful. Gave us plenty of time to look around without trying to pressure us.

Great service all around d from sales to delivery and set up

Craig, had great customer service !

Good evening how are you? Sean was a great salesman. He took his time he was patient very helpful

Sean Jesse gave me great service 👏 and were very nice

Shawn is an excellent salesman with care and concern for the customer. The manager was nice enough to match their online price and eliminate the down payment, helping us with the decision to buy or not. I highly recommend shopping directly with Ashely for your household furniture needs.

I purchased furniture from Ashley’s last week and Jesse who helped me. He let me know what sales they. Jesse had explained everything in detail and had a lot of patience because i kept switching what rug i wanted. The lady at the front desk i didn’t get her name but she was the best as well with patience. I highly recommend Ashley’s furniture!

Trevin was a big help! He answered all my questions and was patient! Thanks!

Was hoping to find something before Christmas, and what we liked was “in stock”. Which was great, but apparently “in stock” means in stock in a warehouse, in Bloomington. And they only deliver once every other week. So just plan on having to order and waiting for your “in stock” purchases.

My husband and I needed to buy a sofa. As soon as we entered the Ashley Store, an employee greeted us, asked us what we wanted, told us what areas to check out for sofas in the store, and handed us a sales flyer. The Ashley Store carries the largest selection of sofas of any furniture store we visited in the area. The staff let us freely take our time to wander through the displays trying out dozens of sofas. We needed a sofa that met several criteria. We found three great choices that checked all of the boxes. Sean offered to give us quotes on the three sofas. Sean also went over how the optional protection plan works. We ordered the sofa. The price beat three other stores, plus the sofa fit what we wanted exactly, no compromises. The sofa arrived in one week. We picked it up ourselves at the scheduled appointment. Loading went smoothly with an employee there to help. The sofa arrived very well packed--plastic bag, protective foam, full cardboard surround, then super heavy duty plastic sealed over everything. The sofa looks great and sits everyone comfortably. I highly recommend the Ashley Store and Sean for a completely hassle free, no high pressure sales tactics, furniture buying experience. Thank you for making it so easy to find and buy our ideal sofa.

Good experience. Sean was helpful and willing to help.

I knew exactly which pieces I wanted to purchase before coming into the store and Jesse made this process quick and seamless.

Great selection and staff was helpful but not pushy at all. We took our time deciding on the right couches and came in multiple times after contemplating what would work in our house. Highly recommend this store!

Great business!!! Easy shopping no pressure. Bob

Jeff was incredibly helpful with finding the right sofa for our living room, which is actually a really tricky space to fit. He helped me find a variety of options for the unique sizing situation and was ultimately able to find something very nice for the space. Communication was excellent and he was very accommodating!

Trevin was very helpful! He made the couch shopping experience fun and easy.

Jeff was amazing! Helped me find a couch and then when the couch I got wasn’t going to fit, he found an innovative solution ASAP. Best customer experience I’ve ever had at a furniture store!

Jeff Bruner was very helpful and answered all of my questions. We didn’t end up making a purchase at this time but I was very pleased with the experience and will definitely ask for Jeff when we go back in the near future.

Ashley has evolved into quite the place for solidly built, modern furniture and accessories at very reasonable prices. My husband does not enjoy furniture shopping, yet he will go to Ashley's. The staff are helpful but not invasive. We had a great experience.

Our salesperson Jeff was amazing! He helped us to find the perfect sofa to fit our very narrow doorway and unique situation with a small space basement. We were so happy to finally have our cozy area finished with a high quality piece of furniture. My son came home for thanksgiving and he had the coziest domain in our basement! Thank you Jeff!! Happy holidays!!

Jeff, as well as everyone at Ashley Furniture, was a pleasure to work with. Very friendly and helpful. Couldn't ask for more in the way of customer service. A little disappointed that delivery was a month off and I think their 'haul-away' cost for furniture being replaced is way too high, but that has nothing to do with the people at Ashley. They were great!

The associate I worked with answered all my questions and was very professional. This was my first time buying a couch and they ran me through everything I needed to make sure the couch lasts.

Great experience again with Ashley store sales associates!

Trevin was very accommodating, helpful, and patient while he helped me pick out a bed. Very happy with my experience!

Sean was very personable and helpful while giving us space to shop around. He also remembered our names from earlier in the day. Black Friday is a crazy shopping day and this big purchase was very easy going! Thanks, Sean!

Amazing associates (I think his name was Jesse), fair prices, great experience. 👍

Sean was very helpful as we searched for a recliner- he went above the mark in helping to arrange delivery- and during the busiest time of year! Thanks Sean

Trenedy provided excellent customer service while remaining professional and inviting!

Jeff was very patient and helpful while we shopped at the Ashley store in Champaign, Illinois. Thank you Jeff for making us feel welcomed while at the Ashley store.

Trenedy was great to work with. Very friendly and helpful.

We were looking for a new mattress and Trevin was our sales representative. He listened carefully to what we wanted and showed us several possibilities. The mattress, frame and headboard we purchased were within our price range, with great features and of high quality. We are very satisfied with the amount of furniture choices in the store, the awesome sales personnel and the flexibility of the upcoming delivery.

Trevin was very patient and worked with me on price to get the sofa that I wanted. Will be back for matching pieces.

I placed an order online to Ashley Home Furniture Store for a dining room table set, and was charged a $340 delivery and tax fee to my checking account. This is for a furniture order that they (Ashley Furniture Store) says does not exist!!! I now have to wait 7 to 10 business days in the hope that it'll fall off my account , not posting to my checking account. Worst online order experience EVER!!!

Everything was wonderful coming to this store. There was a great selection of furniture across various styles that really allowed us plenty of options to consider. All of the employees there were incredibly nice and helpful. Our design consultant Craig, was in particular a joy to work with. He gave me and my wife plenty of time and space to look at stuff while also always being available if we had any questions, and made the closing process very easy. Would 100% come back to this store again.

Trevin was VERY knowledgeable and SUPER helpful. Worked with us to get us just what we wanted at a great deal.

Jeff Bruener did a great job, helping me select a pair of lamps. Very knowledgeable and professional.

Jeff in the Bloomington Illinois store was incredibly helpful and professional in every way! Great Job!

Sean was amazing! He helped us understand everything step by step and was super helpful!

Staff was friendly and helpful

The gentleman that helped me did a wonderful job - very informative

Ternedy was very helpful even though he's new he put forth every effort to make sure I was satisfied customer. If was a wonder experience.

Knowledgeable representative. Excellent selection. Right price.

Excellent knowledge and service

I knew what I wanted. Greg did the ground work so I didn't have to walk. The next day I also bought a bedroom over the phone. Great experience. Thanks for accommodating me. Fun experience

We were well taken care of by Sean. We would definitely go back and ask for him. Great service

Sean did great with helping pick out a new mattress.

Sean at the Champaign location helped me with my purchase. He also got my price adjusted for me. Thanks again for everything!!

Very approachable and friendly. Very professional. Handled our purchases very smoothly and quickly.

Great service provided with quick answers and lots of options. In and out with a great couch in less than 30 minutes.

The rep was very nice. Give me adequate time to look around on my own along with answering any questions I needed was not pushy vary respectful!

Trevin was very helpful and was able to work with us to get our items down to the price we needed that was within reason.

Jesse is wonderful to work with ! He is so polite , caring, respectful and not pushy at all ❤️

Sales person Ed was very good to work with. Slowed me some nice recliners. Answered all my questions. Just started looking today. Not in a hurry as my office is not done yet.

One of the great service experience I had with Edd today, great personality he went the extra mile to make sure he show us the right pieces of furniture will work for our new house, I will highly recommend him if you want to deal with a really good honest above and beyond customer service person, ask for Edd if you need a good service.

Jeff is amazing!! Very helpful, great communication and goes above and beyond

I was very impressed with my sales person.

I’ve worked with Edd before and always get wonderful service. He is very knowledgeable and helpful when making the decision to purchase something for my home.

Sean was great. Around when I had questions but didn’t hover.

Our salesman, Ed, was able to answer every question we had about our purchase. He also explained all options of the love seat, the purchase options and the delivery. I feel we made the right decision.

Quick an easy. Very nice stuff. Their delivery guys however were a joke. Wouldn't carry my dresser upstairs literally paid like 800 dollars for them to deliver it, carry it in an set it up he told me they couldn't do it an left it at the bottom of the stairs. So me an my wife had to carry our furniture up by ourselves after we paid them to do it... 2 guys who deliver furniture for a living couldn't do it but me an my wife were able to in about 10 mins they just didn't want to mess with it. Wasn't a good start.

Trevin is a great agent, he made easy for me to find that I was looking for. The store has great articles, is a perfect place to get good furniture.

Trevin was very helpful the whole purchase was very easy

Salesman was knowledgeable and helpful without being pushy. He listened to our concerns for size and material because we have dogs. He helped us choose a new couch and loveseat that fits our requirements and lifestyle.

(Translated by Google) Excellent attention!!! Great prices...thank you (Original) Excelente atencion!!! Excelentes precios... gracias

Jesse was super helpful! He was attentive to our requests and helped us find exactly what we needed, for the price we wanted.

Got a sweet price-match deal on a reclining couch thanks to Trevin. Great dude, helped find exactly what I needed.

Jesse was so helpful with our shopping experience looking for a new couch and chair!

Edd was so nice and helpful. He actually cares !

Jesse Miller was very knowledgeable on the different types of mattresses. He can help you pick out the right mattress based on your sleep habits. Service was friendly and professional. Will recommend to all my family and friends.

Jeff was very helpful. And I was able to purchase my wife the sectional she seen and loved. Can’t wait to have it delivered

Ed Flowers was awesome helping us decide on our new furniture purchase. He is very knowledgeable about the furniture which helped us narrow down our final selection. Very friendly guy, great to do business with. We will definitely request him again!

We love the shelves we purchased and appreciated the great service!

The best

Jesse was very kind and made sure we found the perfect pieces that fit our style and our budget. He was personable and professional. We will definitely be back to work with Jesse for our future furniture needs.

Listened to issue. Explained available options. Was very helpful in the purchase of a mattress, railing and box spring for a birthday present for my 9 year old grandson's birthday.

Very respectable with just wanting to look around. If I had any question they were able to answer them. Very friendly. Easy to order and fast shipping or delivery.

Ed was terrific. He walk me through everything and colors and we measure sizes.he is excellent at his job.very enjoyable time.thanks to ed

We bought a bed from Ashley Homes and Jeff assisted us throughout the process. Everything went very smoothly, the bed arrived within two weeks! Jeff also made sure that the price matched the online offer. Overall great experience and we will definitely be back for more furniture!

We love Ashley furniture. This is our fourth time purchasing from them. We’ve always been happy with quality and cost. It’s now out first and only stop when shopping for new furniture!

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Craig is amazing. He’s so sexy but also very smart.

I had a wonderful experience at Ashley! Trevin was very knowledgeable about the store and pieces. I will absolutely come back and ask for Trevin!

(Translated by Google) Very friendly (Original) Muy amables

I just bought a sectional from Ashley-Champaign and worked with Jeff, who was awesome! I have a small space to work with and he worked tirelessly in trying to figure out some configuration that would work!! And we found one!

Jesse was fantastic. Super helpful and patient

Person who helped me was very kind. They also dont follow you around trying to push stuff down your throat unless if you ask for help.

We had a very good experience at Ashley. Must mention craig, our Customer associate who was very friendly and helpful.

Jesse was our design consultant and he was attentive, and very helpful! He really helped us out. The staff even stayed after closing to help us finalize our order!

Trevaun was great to work with! Available when needed but not at all pushy. We had a positive experience!

Super easy experience and Edd was a great salesmen :)

Craig Iles was very knowledgeable and easy to work with when we purchased a mattress set.

Ask for Jesse! This young man was everything you need in a sales rep—professional, knowledgeable, courteous and thorough! He made my purchase very efficient, and I really appreciate that. Can’t wait for my patio furniture to arrive! Thanks, Jesse!!

I had never been into an Ashley’s Homestore before going to this one and could not have been happier with the service I received!! Everyone in this store was extremely attentive and helpful, would recommend to ANYONE looking for a piece of furniture to make their home cozier

Jeff was super nice and seemed to really know his stuff! Altogether a pleasant experience.

Edd was very helpful, patient, and knowledgeable of the differences in products.

Had a great experience at the Champaign store. Worked with Jesse and he was very knowledgeable about the product lines, helpful and professional. I have shopped in this store several times and always a great experience. Highly recommend this store to others!

I was treated with kindness and respect. The salesman was honest and very helpful when I had questions.

Very knowledgeable and professional. Answering all of my questions. And very personable

Trevin was very helpful with my furniture purchase. He ensured I got the best price and that I was happy with my selection. I look forward to shopping with him in the near future.

Jessie was so helpful and very knowledgeable. Low pressure. And, he worked to get me the best deal. Best furniture and mattress shopping experience I've ever had.

My wife and I went into Ashley in Champaign looking to purchase a new bed. Trevin met us as we walked in and was very welcoming and helpful. He answered all our questions and was the only one we dealt with throughout the process. I appreciated the fact that they didn’t send a salesperson to follow us around the whole time. We were able to pick out what we wanted without any pressure whatsoever. They have a great selection and were fairly priced for the quality furniture they sell. They also offer a pretty good warranty. We ended up purchasing a great bed, a sectional, and a chair. I highly recommend this place.

Craig was great!

Jesse wasn’t pushy at all and made sure we had space to make a decision on something that fit us. He helped us all the way through the financing and getting delivery set up. Very pleased and we will definitely be back.

Excellent service from your sales associate

Everything is great except they can’t keep their promise about delivery times.

Staff was very nice and helpful. They spent lots of time with me helping me find the furniture I needed.

Jesse was great! Did a great job at both giving us space to look around and also helping us find what would fit in our living room with complimentary colors.

Trevin was amazing to work with! So helpful and even sent us messages on his day off to accommodate our crazy schedule. We are grateful he cared so much to get exactly what we wanted! Thank you!

Purchased a memory foam mattress for my daughter. Service was fine. Not much selling involved. Daughter laid on a few mattresses and picked one. Whole price chess took less than 10 minutes. They did have the mattress in stock. So, that was a plus. Overall, quick and easy.

Tyler Kelly at the Champaign Ashley’s was very helpful! He even moved all the outdoor furniture in the store to reflect what it would look like on our patio! Above and beyond!

Jesse at Ashley furniture in Champaign was super helpful and knowledgeable. I ordered a dining room table set, which I am still waiting for to arrive, but my customer service experience was great.

Overall good experience, jesse was well informed about different types of mattresses. very help full would recommend

Craig was professional, pleasant, and answered all our questions.

Very well maintained, friendly staff, but had the electric lift recliners kind of hid clear to the back. Maybe a little unhandy for the elderly, or handicapped to get to!

We had the honor of working with Nathan and he was very attentive and knowledgeable of everything at the store !

Very helpful staff! Found exactly what I was looking for at a great price. 😁

Jesse Miller was great to work with, informative, no pressure, processed sale smoothly with no hassles. Great selection of living room furniture to choose from. Will definitely be a repeat customer.

We were tended to beautifully by Jesse who helped us without pressure which is really nice. We got exactly what we were after and a bit more actually at a solid price and the buying process was pretty seamless.

Craig was great. Laid back approach and super helpful with our questions.

Craig was super helpful to me today! I found the perfect rocker recliner and he found a matching on from another store so I could have a set of two. Love the chairs! Thank you.

This store was clean and well stocked. The sales people were very helpful. They helped us to find to find the furniture that we were lookingfor, for my son’s new college apartment.

The delivery guys were awesome and very respectful. However there was a loveseat missing from my order and I got a bit of a run around when I called about it. I could prove it had been ordered though and miraculously I received a message the next day that my loveseat would be delivered in another two weeks.

Jesse was very friendly and helpful. We were shopping for a new chair and he helped us with one that was on clearance and met the criteria of what we were looking for.

Jesse was fantastic to work with! He helped make everything a smooth process. We will be back!

Dylan is not only amazing, but super knowledgeable! Thanks, Dylan!

Great service

Trevin at Ashley Store was very accommodating, friendly, and knowledgeable. On our second visit there, we were happy to ask specifically for him. We liked that he was not a high pressure salesman. Ashley really has a lot of choices in furniture too.

Very kind and prompt response with best prices and products!

Tyler has helpful, knowledgeable and kind. He got us the best deal on our new mattress. Ashley Furniture was great about helping us with paperwork for warranty on Beauty Rest mattress. Beauty Rest honored the warranty we were pleased with the overall process

Great experience! Walked in - told them what we were looking for, pointed us in the right direction, never hounded us or followed us around. Let us browse and ask questions as needed. Purchasing process was really easy too!

We purchased a coffee table, 2 end tables and a tv table from Jesse Miller today. Jesse was very knowledgeable, friendly and helped us get the best price possible. Ashley has the best selection available in our area. We are looking forward to delivery!

Craig was amazing!! He was very helpful and quick to answer any questions plus they were very competitive on their pricing!

Tyler has been amazing with helping us purchase our furniture! He has gone above and beyond!

My Experience with the Ashley store was fantastic, Jesse was awesome and he worked really hard on getting us the best deal that he could

We had A good experience Jesse was very helpful in finding us the most suitable bed for our postures and budgetneeds a very friendly sales person Jesse Was

They don't have lift chairs with eat and massage waste of time going there

We went to Ashley to purchase three rooms of furniture for our new house. We were very happy with the selections and styles to pick from. We worked with Jesse and couldn’t have been more satisfied with his care and attention. He was very polite and knowledgeable. He was not pushy and really went the extra mile to make sure we were happy with our purchases.

Tyler was very helpful helping us find our dining room table! He was friendly and professional. I would recommend this Ashley’s to anyone

Had a great experience especially since I received no acknowledgement from your competitor. Very fast and could understand everything. Will be back.

Craig was very kind and willing to work with me and my budget to make sure I got the furniture I needed!

Went to Ashley over Memorial Day weekend and was assisted by Craig. He was very helpful from when we first walked in the door up to assisting us with how we would have our new purchase delivered to us. Definitely recommend Ashley furniture as a great place to get exactly what you need.

Jesse was amazing! Very knowledgeable, felt like he listened to our needs and took time to be more than just a salesman. Truly appreciated the time he gave us to try each mattress. As well as walking us thru all the extras of our purchases, so we felt secure if anything wasn't perfect. We personally recommend Jesse for any purchase you make and we will be back in the future.

Trevin was very helpful picking out new decor for our apartment. Definitely coming back here for anything else we need.

We worked with Trevin and Jeff from the Champaign store. They were amazing! They were very informative and helpful, but left us alone to look around and talk freely, so we did not feel pressured. Very pleased with our experience there!

Nathan Baker was our salesman. He was very helpful and considerate of our needs.

Trevin was veey helpful with our purchase. We had been searching for over three months, and he helped us pull the trigger without being pushy. He informed us of the warranty options, and went above and beyond with providing a Veteran's discount.

Jesse was very polite and helpful!

Nathan was very knowledgeable and alot of help . Appreciate the help and can't wait to get are new bed .

Jesse was awesome to work with. Thanks Jesse

My experience was great, my sale's person name was Craig, he went over and beyond to help me he back and forth from one end of the store to the next, Craig gave me the best deals possible, I would recommend seeing Craig when you visit Ashley furniture store, thanks Ashley and Craig.

We had a great experience with Jesse Miller at Ashley furniture. He was very helpful in helping us choose the perfect living room set!

Helpful and courteous staff. Decent quality for the price

Excellent service.

We loved working with Jesse no pressure Excellent customer service.

Worked with Savannah, she was very helpful, knowledgeable, and accommodating. Pleasure doing business here.

I'm happy to have a new recliner coming soon.....

Tyler was so much help when we were purchasing our new furniture! He is able to answer any questions you may have as well as direct you to the mattress that would be best for you and yours. Definitely will be shopping there again!

Craig was a phenomenal help to us in finding the perfect loveseat. He was incredibly patient and knowledgeable and he deserves a raise!

Craig was amazing and super helpful!

Tyler was extremely helpful with the order I placed over the phone. I recommend reaching out to him if you need help with any purchasing needs.

Would highly recommend this store. Make sure to request Nathan to assist you!

Nathan was extremely informative and friendly! 10/10 would recommend choosing him to help with all of your furniture shopping needs!

Jesse Miller sold my mother the mattress of her dreams! He seemed like a very genuine and honest person, and not a wheeler and dealer, or someone who is just trying to get the most money out of you. He seemed to genuinely care that my mother got the mattress that she wanted and needed.

We worked with Tyler who showed us all kinds of reclining couches to choose from. The last one we tried was perfect! Electronic reclining couches with heated chairs and massages built in. We fell in love with them. Tyler is a great listener and communicator.

Our experience was extremely positive. Jesse was very helpful, he helped us figure out what furniture configuration would work best for our space. He was very attentive without being overbearing, allowing us to browse and discuss on our own periodically. And he was easy to talk to.

My girlfriend and I walked in not knowing what we wanted. Tyler helped us for a couple hours, not once did he get impatient. We looked at multiple sectionals and we talked about each and every one. He gave us his professional opinion on each one, and we ended up getting the couch we wanted. Highly recommend future customers to use Tyler!

Great experience.

Trevin was great to work with!!! He was patient with us, answering all of our questions (we had a lot!), and was very professional (no high pressure sales tactics). We are very pleased with our experience with Trevin.

Disappointed in the recliner is extra large and no other choice.

Savanah went above and beyond to meet my needs. She will be my go to sales rep for all my purchases at Ashley

Ordered furniture in store at the end of January, on the website both items show in stock. The salesman said it will be about 4 weeks. That's fine I get it takes time. By week 6 no call or anything. I called and they couldn't find the order. They called me back saying they found it and it came off like the order was forgotten somehow. Weird phone exchange then they say it will be three or more weeks. Fast forward to last days of March and I get one item the other item was broke in the driveway. They grabbed the item in the worst way and broke it. Now they are saying they want to repair it. I didn't pay for a repaired item I paid for a new item. I don't deserve to have what they broke repaired and have to wait weeks on top of that. How can it take this long and the job done so poorly. I will never give another dollar to Ashley or the subsidiaries that they sell to. Furniture row on the other hand I've dealt with same with slumberland both way better choices.

Craig greeted us and allowed us to browse the store as we were making a decision and then he was very helpful in getting our furniture ordered.

Very quick to get my order completed, professional, & polite.

Kevin was a very patient sakesman. His recommendations and his courteous manner, convinced us we had made the right purchases with the right salesman. We highly recommend Kevin to other customers. Hebysvan asset to Ashkey Furniture but more importantly to their customers.

Travan was very helpful to us as we placed an order over the phone for living room furniture. He answered our questions and explained everything to us that we needed to know, and we were very pleased.

Craig was excellent to work with!! Highly recommend asking for him. Very knowledgeable on all the different furniture pieces and will work with you to get your dream setup.

Outstanding staff! Great selection! The best place for all furniture and mattress needs in the Champaign area!

Very kind and very helpful with getting exactly what I wanted.

Jesse was great! He left us to browse and checked back with no pressure. He listened to our needs and offered advice.

Craig is a great salesman! I highly recommend his services, he’s very patient and helpful when it comes to picking the right furniture for your home. ASK FOR CRAIG!

Waited 3 weeks for delivery (which was fine) and the drivers broke my door wreath and pushed it out of the way and ripped my couch. They said they would take the couch back for repairs and someone would contact me in about 30 min. It has been over a week and the only communication for this has been me reaching out to store where they can't really tell me anything. For as much as I paid for delivery I would expect someone to at least be calling me with a time frame. Im almost to the point I want to return and shop elsewhere . I just got notified my payment is due by the ashley credit card and I don't even have it or know when I will! Update: it has now been a full month since original deliver date and I've gone through a holiday and two birthdays with folding chairs. Have not been reached out to ONE time with an ETA or anything. When I call they are only able to tell me a part shipped over 3 weeks .

Great customer service. Upon arrival, asked what we were looking for. Gave us our space to look around and then was able to answer all of our questions.

Great experience at Ashley furniture. Tyler took care of questions. Customer service was his focus.

Tyler was very nice and patient with my husband and I and truly appreciate him he was very professional thank you Tyler you rock

Really nice salesmen. Ordered a nice sofa and recliner. Free delivery to my house.

Went in for a mattress - left with a mattress and a 10 year warranty. Can't complain.

We were in need of a new couch and Craig at Ashley furniture was the best at getting our needs taken care of. We would recommend seeing him for all your furniture needs. The rest of staff was inviting and friendly as well!

Came into Ashley Furniture looking for a recliner. I toldTrevin what color I was looking for.when we came to the recliner. I told him I also wanted heat and massage. Well this recliner in the right color also has heat and message. I sat down he started the massage. Wow so nice!!!!. He made this purchase so easy. Trevin also explained the warranty program. It's a no brainer not to purchase the warranty with this recliner. Thanks Trevin

Craig was extremely helpful and helped me find the couch that fit my exact specifications. He talked me through everything including the purchase and the delivery expectations. Definitely recommend shopping for furniture here over the other competitors. Especially with the pricing being so much better.

Shopping at Ashley-Champaign was very pleasant thanks to the hard work, honesty and diligence of Jesse Miller. Look forward to working with him some more in the future.

Nathan made great recommendations based on my needs and budget. I really appreciate the flexible financing options he presented. Overall, the product selection and service were great.

Highly recommend working with Trevin at Ashley Furniture. He let us shop without pressure and stepped in when we need help configuring our setup. Then placed our order without issue.

Went in for a mattress and Tyler was very helpful and honest with the options. Very happy with the purchase.

I really enjoyed working with Trevin! He was knowledgeable, professional, and friendly, and I will definitely be back!

No one greeted us, or told us about the sales. We saw a chair we liked. Knowing it was Presidents’ Day, we found someone and asked if there was a sale. He looked up the chair and it was half off of the listed price. Had we not thought to ask, we wouldn’t have got the chair due to the price.

Trevin was very helpful and knowledgeable. Offered different payment options and made the process very easy

Had a great experience finding the perfect piece of furniture. Jesse was a great help in assisting me with the process, I’d highly recommend him!

A great experience shopping for a mattress. Greeted upon entering the store and from there the shopping experience was easy. Questions were asked that made it clear what we needed and a short time later we'd made our purchase. Highly recommend Ashley Furniture Store.

We had the best experience with Craig! He made the furniture buying experience painless! I would definitely recommend working with Craig!

Very relaxed transaction with no fuss or hidden things until the end. Tyler was great

Very welcoming. He let us browse until we found something we were interested in and then contacted him again. Much appreciated!

Very good service of Mr Craig on sell the furniture to us. A lot of attention and patience. There is a lot of choices and good prices.

Had a great experience and Ethan was very helpful and friendly and helped make the process go smoothly. We bought a beautiful couch.

Tyler was a pleasure to work with, he was helpful with information but also didn’t push you into buying anything.

I am extremely satisfied with my overall experience at Ashley. All of the representatives were extremely polite and knowledgeable, especially Jesse. He was very patient, and listened to all of the qualities I was looking for in the furniture I was seeking. Highly recommend shopping at Ashley and consulting with the sales representative Jesse. Thank you for such a great experience!

I had a great experience at this store. The staff were easy to work with, answered all my questions quickly and easily because they knew what they were talking about, and more importantly they could say when they didn’t know. Craig was the person to help me throughout the process and worked with me to make sure we found the correct furniture, he didn’t just try to sell something that wasn’t what I wanted. Great job! I now recommend this place to everyone I know who is looking for furniture.

Nathan provided amazing customer service and was very knowledgeable and accommodating. Thank you!

Nathan was very knowledgeable and helpful with us making a purchase. Their president's day sale was a great value. Would highly recommend again!

Nathan was our sales rep today at Ashley. He was awesome to work with- super laid back, professional, and friendly. Highly recommend them if you’re in the market for any home furniture needs!

Wonderful Jesse was fantastic

It was a pain free experience and thank you Tyler for the great help

Craig was really patient and very helpful with us! Made my first time experience a good one!

I was very pleased with my visit to Ashley furniture. Nathan and Craig were quite cordial and helpful in assisting my husband and me.

Trevin was most helpful, very knowledgeable. Only helped me when I needed a question answered. He alerted me to an unadvertised sale so I could get best price. I had searched around, the quality and price of my purchase was way above all others in town.

Ashley had the best sale of the year, outdid all other furniture store sales, salesman Jesse was the best.He was patient, 2orked with me real good,appreciate you man.

I was greeted as soon as I walked in the door. Jesse told me where everything was located in the store. I appreciated that!

I am very pleased at the professional, patient, kind, knowledgeable service that I received from Jesse. He is well educated in his job and really demonstrated his love for what he does. He educated me regarding the internal makings of mattresses which allowed me to choose what I really wanted. He actually brought me a pillow and asked me to lie down for about five to ten minutes. I never had a sales representative do that! Well, I got the mattress that suits me. By the way, He and the two other, nice people were working with me after hours. I was never rushed although I kept saying I didn't want to hold them from going home. They never made me feel bad. I wish I knew their names, but I thank them too. Please acknowledge Jesse for going the extra mile to help me with my purchase. Thank you!

Nathan was great! Gave us room to browse and wander but was ready to help us when we were ready. He answered all of our questions and got our order submitted fast! He was very friendly and had a great sense of humor. Will definitely recommend

Nathan was very friendly and courteous. He answered all my questions plus was knowledgeable and informative. Thanks!

The staff in Ashley Champaign are awesome especially the front desk people. They are so welcoming and friendly. Jesse ( our sales agent) took care of us the whole time and made everything so hassle free for us. He is very accomodating to our requests and makes every single thing possible. Kudos to the team. Highly recommended!

Tyler was great! Under promise and over deliver is how I would describe my experience. We spent an hour finding the right solution for my situation. Go see Tyler and you won’t be disappointed!!

Jesse was awesome and very patient. He answered all my questions accurately, and was extremely helpful. I will definitely be back.

Trevin was great to work with. Low pressure, let us shop, answered all our questions. Great experience

Great service Trevin. In and out in 15 mins.

Great Customer Service, Trevin was really helpful, we was in and out and got the couch we wanted.

Nathan was very helpful and knowledgeable. Great customer service

Jesse was excellent and efficient with his service!

Craig was very nice, and helpful, pleasant to work with. He makes Mr want to come back to Ashley furniture again.

Craig was awesome to work with. Politely walked us around the store and showed us everything we were looking for within our price range and helped with the financing. Couldn’t have been a better experience, thanks Craig!

The entire sales team at Ashley home store in Champaign exceeded my expectations. Initially, I worked with two salesmen named, Nathan and Trevin, and they were super knowledgeable about the Tempur-pedic I was interested in buying. I ended up buying a Tempur-pedic Breeze because they were the most knowledgeable salesmen in Champaign. I also worked with a salesman named Tyler to pick out a couch and recliner. Five stars for this place.

Nathan was friendly and professional. He made my purchase quick and easy. Should I have other furniture needs, I’ll definitely seek his assistance.

Excellent customer service

Excellent customer service. I've had Nathan each time I've shopped and he is amazing. Definitely recommend shopping there.

Very knowledgeable about the products and made the experience quick and easy.

We had a really good experience at the store in Champaign, IL. Trevin, who had greeted us right when we walked in, gave us space and let us look around. Answered our questions professionally. Very kind and down to earth. Store was clean. Hoping to be very happy with the recliner we purchased!

I have worked with Tyler at Ashley furniture in Champaign twice now and both times it’s been a great experience! Super knowledgeable, friendly and quick to help. Thank you!!

They were very friendly and helpful

Craig was really helpful throughout the entire process. I am so excited to get my new couch in!

Nathan Baker went above and beyond!!! I highly recommended him! He Is a great asset to Ashley furniture. I will definitely be using him as well for all my future purchases. Outstanding customer service skills and very courteous. Thanks again!!!!

Nathan was amazing! He helped me find a sectional that would fit perfect with my space. He even drew it out for me to make sure it was going to work! 10/10 would recommend.

great!

Couldn't ask for a better salesman!

Great experience and such ease of transaction! Not your typical furniture shopping experience!

Trevin took care of our needs completely!

Jesse was very friendly and made the process of buying a new sofa super easy!

Jesse was awesome help! If I need anything I would go back to him.

Jesse was great working with us! He helped with measurements, even FaceTime with us to our home to help us with our needs!

I have not had a better experience in a furniture store before! I usually feel that most are trying to make a sale, but Jessie was the complete opposite. I appreciated him admitting when he didn’t have an answer but would look into it rather than just trying to fake it! Super personable and knowledgeable about his job!

Jesse at the Champaign location was fantastic! I knew what I was looking for and he knew exactly where it was at so I didn’t have to go looking myself. AMAZING Customer Service. He was extremely knowledgeable and friendly. Made the entire process a breeze.

Jesse was great and directed us to exactly what we were looking for. No pressure sales and very informative. We will be back for more.

Tyler was extremely helpful. Thank you!

Awesome experience. Great place to find what you are looking for

Walked in to look at furniture, there were two salespeople sitting on a couch with earbuds in playing on their phones. Another salesperson I am pretty sure was sleeping on a couch in the back side of the store with his drink on the floor who stood up after a moment while I looked in that area then woke up, stood up, and walked away. The whole 30 minutes I was in the store I was ignored. I would not return as they made it clear they did not want customers.

Had been in the store several times looking for a particular color sofa set. Trevor helped me order one. Very excited. Thank you !

Nathan was great to help with our questions and he wasn't pushy. We came in a few different times and would definitely recommend working with him!

One word patient! When u get old that important when ur dealing with younger people.

I got assisted by Nathan. He was so polite, helpful and wasn't trying to rush me. He answered all my questions and talked to me for a better understanding on the differences of the mattresses. It was such customer service

Nice price friendly people

Beautiful selection, just dont have the time to wait on shipping. They say 4 to 8 weeks. But if you have the time to wait on your order. A must see place for furniture

Thank you Trevin for answering all of my questions and taking your time with me. You made my experience of looking for furniture easy. I truly appreciate it.

We had a very good experience shopping at the Champaign Ashley store yesterday. Trevin was our salesman. He was very polite and knowledgeable. We felt very relaxed and informed. We would definitely look to him for further purchases.

My husband and I came in totally unprepared and over 2 days Nathan helped us find something that would be a great fit for a hard space to decorate in our home. He was patient and kind even though we were indecisive he never once made us feel like we were a burden. Highly recommend working with him if you go to Ashley!

Tyler was extremely helpful showing me multiple couches that fit the criteria I was looking for. if you’re going to Ashley, Go talk to Tyler!

Tyler was more than helpful today! He helped ur find the couch we were looking for! Highly recommend ❤️

I bought 2 leather reclining sofas and love them both. One of them had issues with the leather seats when it arrived, but customer service made it right. Installation of replacement covers didn’t meet my approval, so they exchanged the sofa for a new one.

We had a great experience. The sales staff were friendly from the time we stepped into the store. Our sales person, Craig, was a great listener, and he was quite patient in answering our myriad of questions. Equally important, he showed us respect. Not once did he seem frustrated or eager to get on to the next customer. I am sure there are other great sales people on staff at Ashley Furniture; but, because of our experience, we would ask for Craig to help us with any further furniture needs!

I always have a great experience at Ashley in Champaign. Trevin was extremely helpful as I went in at least three different times undecided on what sectional I wanted. He was very patient and I didn’t feel any pressure to hurry up and make a decision which is what ultimately made me come back so soon. Craig was also great and personable and they both made the experience of getting furniture easy and without stress. They were welcoming with genuine smiles and I absolutely will continue shopping here for furniture and home decor in the future.

Patient, knowledgeable and accommodating.

Well I was undecided about what to buy and the salesperson Craig step up to plate and help me out to decide on a better purchase. Without Craig helping me out and giving me a good price on my purchase I would have been very unsatisfied because I would have made a wrong decision thank you Craig for helping me on my purchase I will always be a satisfied customer.

We hurried up to Ashley Furniture so we could get there before closing, and Craig was very patient and took his time in helping us. Craig was very helpful and is a great representative for Ashley Furniture! We will definitely be giving them our business in the future!

I was recently shopping at Ashley for a sectional. We had very specific size requirements for our small space. Craig answered many questions and helped me find one that not only worked with our space, but also fit my style. I cannot wait to receive our new sectional!

What an absolutely terrible process, terrible store. We went in at the middle of June and bought roughly $10,000 worth of furniture, 2 bedroom sets, a living room set and numerous paintings and small decorations. We clearly stated at the time of sale that our furniture was not needed until end of summer/beginning of fall as our house was being remodeled, we were told no problem, delivery could be adjusted for whenever. We paid, set up delivery and left. Fast Forward to August when we're tentatively supposed to receive our furniture and we call the store to let them know we aren't done remodeling and need delivery middle to end of September. Suddenly it's a problem, the store states the delivery is set and the furniture needs removed from the warehouse. We are told we'll be assessed fees and we tell the store we'll go ahead and accommodate and have it delivered and placed in our garage but we aren'table to view the furniture until we unwrap it. Furniture arrives all wrapped in plastic and we store it for 3 more weeks until we can move it in. When we get it moved in and unwrapped we immediately notice scuffs/scratches as well as staples missing off the back of one of the couches in addition to that side being wobbly/loose. I immediately notify the store who states there's no warranty as it was a floor model. I clarify that this was not damage incurred at the time of sale, this is damage incurred during the storage/transport/delivery as it was under the wrapped plastic. We are told that we have to pay for the damage to be repaired. You can inagine what I replied. And I'LL NEVER BUY FROM ASHLEY AGAIN. Craig and Chris are the ones "helping" us, do NOT trust anything they say.

What an absolutely terrible process, terrible store. We went in at the middle of June and bought roughly $10,000 worth of furniture, 2 bedroom sets, a living room set and numerous paintings and small decorations. We clearly stated at the time of sale that our furniture was not needed until end of summer/beginning of fall as our house was being remodeled, we were told no problem, delivery could be adjusted for whenever. We paid, set up delivery and left.Fast Forward to August when we're tentatively supposed to receive our furniture and we call the store to let them know we aren't done remodeling and need delivery middle to end of September. Suddenly it's a problem, the store states the delivery is set and the furniture needs removed from the warehouse. We are told we'll be assessed fees and we tell the store we'll go ahead and accommodate and have it delivered and placed in our garage but we aren'table to view the furniture until we unwrap it. Furniture arrives all wrapped in plastic and we store it for 3 more weeks until we can move it in. When we get it moved in and unwrapped we immediately notice scuffs/scratches as well as staples missing off the back of one of the couches in addition to that side being wobbly/loose. I immediately notify the store who states there's no warranty as it was a floor model. I clarify that this was not damage incurred at the time of sale, this is damage incurred during the storage/transport/delivery as it was under the wrapped plastic.We are told that we have to pay for the damage to be repaired. You can inagine what I replied. And I'LL NEVER BUY FROM ASHLEY AGAIN. Craig and Chris are the ones "helping" us, do NOT trust anything they say.

I have to say Nathan was incredibly helpful in selecting the right sectional in literally 20 minutes. I’m a very busy guy and with his help finding the perfect piece while sharing with me that Ashley Furniture had there annual sale of the year coming up in another day, he made me a customer for life. Believe me, if you hadn’t shopped Ashley in some time you’ll be surprised by there selection, quality, and prices. Oh, if you happen to be going to the Champaign store, ask for Nathan, he’s the best!

Craig Iles was an exceptional salesman. Very accommodating to my time frame and did everything he could to work with me on the mattresses and couch I was looking for. No pressure on sales and even came in on his day off!! Highly recommend!

Hilary was amazing! From the moment we walked in, she greeted us and she was very attentive. She let us know that Ashley’s is pet friendly, so we were able to bring our dog, Chi chi with us! Hilary helped us find the perfect sofa, helped us with financing, and got us a great deal!! Ask for Hilary when you go, and make sure to bring your fur baby with you too!

Hilary was very helpful and she was assertive. She showed us all the options for the furniture we were looking for and helped finding us the best deal. She was patient and answered all our questions.

Hilary was great with assisting me and husband find exactly what we were looking for! Ashley’s has really great quality furniture and I highly recommend shopping there

Hilary was extremely helpful, she got a quote ready and let me know of an upcoming sales event and she got a hold of me to let me know the sales prices had everything ready to go so when my husband went in all he had to do was pay and made it super easy. If you were going to shop at Ashley furniture ask for Hillary, you’ll be very happy. ⭐️⭐️⭐️⭐️⭐️

Very helpful on helping us find the bed that fit my wife and I perfectly. Will be going back for all of our furniture needs.

While I am completely understanding of supply chain issues, the time we have waited for our furniture is ridiculous. We ordered a new dining set as well as a King size bedroom set and mattress on January 30th, 2022. We were told 3-5 months before we should expect our furniture, they took our 10k that day though! It has now been 7 months and we do not have our furniture. We have not received any updates unless we call and ask and half of the time no one answers, we leave a message, and no one returns our call. They are not apologetic about the delay. Only giving 2 stars because the salesman we worked with during our purchase was extremely helpful and great to work with.

The selection of furniture at the Champaign Ashley Furniture is large with great variety. Trevin is a very knowledgeable professional and was helpful addressing our needs. We recommend to others!

These five stars are for the awesome service provided by the gentleman that delivered and assembled the furniture. Akela and Kendrick delivered and assembled everything in a fast pace. They're amazing. Thanks so much

Craig was kind and very helpful in answering our questions. My wife and I will feel comfortable buying furniture at Ashley.

I had an excellent experience at Ashley Furniture in Champaign thanks to Hilary. She is kind, courteous and professional! I highly recommend her as your salesperson for all of your furniture needs.

We went to Ashley Furniture and our sales Rep Hilary was great. She was very helpful and showed us what we asked for. Gave us a deal and then let us think it over while we walked around. Was very polite. Thank you for your help.

Trevin was so helpful and patient and helped us find what we were looking for since there was a lot of choices at this location... thank you Trevin

Hillary was awesome!!

Everything was good, very helpful. Only issue was time frame of delivery of 4 months or 2 1/2 months I probably would have drove to another city and purchased and hauled it back myself had I known that before I paid. But the person helping was very nice and welcoming worked well to find us what we need.

Total excellence at this Ashley Champagne store! Have been working on our Sullivan Illinois home for nearly 2 years. Our sales professional is Nathan. He has skill, detail, with an amazing eye for design. Nathan is the one to assist you with all your furniture and design needs. White glove experience from soup to nuts!

We ordered a couch and Nathan Baker went above and beyond to get it delivered to us by the time we needed it. Great customer service thanks Nathan.

Tyler was so patient and helpful. He really seemed to know his products.

Had an incredible experience at Ashley Furniture and cannot wait for my furniture to arrive. I worked with Trevin Kafer and he was very friendly and helpful. I told him my budget and was able to accommodate showing me pieces of furniture that would work best in my new house. He showed great knowledge of the inventory by giving proper suggestions. Highly recommend asking for Trevin Kafer if you need any furniture.

Craig was awesome. He really knew his business and answered all our questions. The couch and chair we bought from Craig are great

I purchased a leather reclining couch. After waiting 3 months for delivery it was finally here. I rounded up 2 people to pick it up as I cannot afford your delivery fee. I rearraged my furniture and the two guys went to pick it up. It was crushed in shipping. They wanted to repair it. Noooooo, it's new I want another one. 2 weeks later I get a call it's in only now I only have one person to pick it up. What a disaster. Never again. You could at least offer to deliver it for free it was your error and my inconvenience. I will never shop here again. Champaign IL. Addendum: I would think you would want happy customers. "Anything else you can do" ? Per your store these items are not even inspected when they come in. Offer something for the inconvenience !!maybe.

HILLARY WAS VERY HELPFULL AND FRIENDLY!!! Awesome experience!

Today at Ashley Furniture I was greeted with the utmost professionalism and respect by Mr. Nathan Baker. He helped me furnish my entire living room based on my particular color scheme and preferred layout. His knowledge and experience in his field of expertise is second to none. I highly recommend Mr. Baker as your Ashley Furniture expert.

We are very unsatisfied! We recently purchased a living room set. The loveseat and coach both have major issues. Couch the recliners do not kick out when lever is released. The loveseat has a big gap on one side verse the other. Contacted sales person all he can do is have warranty paper sent to me luckily we got the warranty because if we hadn’t it would cost us because we picked it up instead of paying for delivery. We have bought a bed from here and a living room set in the last 6 weeks and planned to buy more but it won’t be here now.

I WOULD STRONGLY RECOMMEND AGAINST SHOPPING AT THIS LOCATION. We've shopped at Ashley for years and have never had a bad experience until this one. We don't typically write bad reviews but this experience has been one of the worst of my life and it would be wrong to not warn others. The associate ordered the wrong furniture and when it was delivered and we discovered it was incorrect, the store refused to process a full refund despite the issue being their fault. We then canceled the rest of our order while on the phone with them. However, 2 weeks later they called us saying the rest of the order was in. When we explained we had already canceled it, they informed us that they could cancel it NOW but they would have to assess a $300 fee because it wasn't canceled earlier. However, we did cancel it earlier and they had not processed that appropriately. They refused to be accommodating or help despite their errors. So now, we are out a lot of money with no furniture because they made multiple mistakes on this order and refused to even attempt to find a reasonable resolution. If you value honest, transparent, ethical, and high-quality shopping experiences, I would NEVER recommend shopping at this location.

I stopped in to look at some sectionals and was greeted by Hillary. She was fantastic and answered all of my questions. She spent a lot of time with me, and I appreciate all her help. Can't wait to get my new sectional! Thanks again Hillary!!

After 3 months waiting for a leather couch we were told it was in. Re-arranged the living room,made arrangements for help to pick it up because God forbid they offer free delivery. Went to pick it up today and it was crushed in shipping. WTH, these things are not checked when they come in? They want to repair it...NO..give me a new one or a refund. I thought this was a reputable store. Apparently not. STAY AWAY.

Great customer service from Trevin! Highly recommend him when you visit!

Great service from Trevin!

As soon as we walked in the door we were greeted by Richard who remained extremely helpful through the whole process. Answered all our questions and checked stock of items. He made our first experience at Ashley a great one!! Highly recommend Ashley furniture in Champaign!

Rich was the man! Nice guy and great service.

I not only found the the absolutely BEST authentic salesman at Ashley’s Furniture but I found a friend. Nathan has continuously gone above and beyond to ensure I received my merchandise. My vehicle is small so my purchases would not fit in my car. He volunteered to bring them on his day off. He’s not one of those pushy sales guys or the hovering type. I can text him what I need and he makes recommendations since he knows my style. You cannot find a better Salesman than Nathan. Thanks Nathan my rooms look great because of you. Added another photo. Patience got me these awesome pictures for my wall. In a time where time is hard to predict because we all rely on someone and they rely on somebody else we have to show patience. Trucks cannot move without drivers, furniture cannot be built without workers to build them. It’s the new normal we live In. We can’t make anything happen or show results without the people that are required for these jobs. Thank you again Nathan for helping me to make these selections. Looking forward to my next purchase.

I went to Ashley looking for a mattress and was very satisfied. Trevin helped me find the perfect mattress for me and my girlfriend. He was extremely pleasant and helpful in the whole process. Any other furniture or home decor I need I’m definitely coming back and asking for Trevin’s help!

We have been through the ringer with Ashley Furniture in Champaign the past two months. We were moving and wanted a new dining table and sleeper sofa. We looked online and most everything stated a long wait for delivery, so we found something we liked that said delivery by mid to late May. That was perfect, so we went into the store to see it. The salesperson told us that the website was accurate for delivery estimates and we would get our items at that time. We waited for that time and no communication, no furniture. We have continued to call and ask about delivery times, and each time we call the projected date gets pushed back another two weeks. It is now almost July and we still have no furniture. Our projected delivery date is now almost mid-July. We called to attempt to cancel the order after finding the exact same table and a comparable sofa at a local store that sells Ashley brand furniture in stock! We are now being told there is a 30% restocking fee (even though nothing is in stock). The staff never gets back to us when we call and everyone "higher up" is always busy. We have now been told that this store does not answer to corporate and it's store policy to not give the owner's name. So basically there is no one to hold this store and it's employees accountable or work with anyone. So be warned that once you give them your money, you're not getting it back for any reason, and you may not get your furniture either.

Had a great experience here at Ashley furniture. Nathan was very helpful, very professional, and all around great guy! Would highly recommend

Tyler at the Champaign store on was excellent. He was friendly and went above and beyond to help me select dining room chairs. I was in a bit of a hurry and he was so responsive and got me in and out quickly. I did not feel pressured to buy anything. Looking forward to working with him to complete my dining room set.

Tyler was amazing. Honest, not pushy, no one follows you around hounding you at this store. They let you look around for as long as you want and no pressure to buy. Took us three times before we bought anything. We have now bought a bed and 3 pcs living room set. We will for-sure be back. Prices and sales are amazing!!! Thank you Tyler and Ashley Furniture!!!

Nathan was amazing helping me with a design I created and finding all the perfect pieces to complete the room design ♥️. I ALWAYS love coming to the champaign store. They are friendly and professional and help me make my house feel like a home!

Very poor service.

I am extremely disappointed with their service. They send me the wrong item and are charging me to exchange it. Also, they damage the side of my wall while delivering the items and they are not recognizing anything. I don't recommend this store. Very poor customer service.

Craig was very thorough and patient as I was looking into various items for my home in terms of sectionals and office desk options. Excellent interpersonal skills and just a wonderful experience!!! Highly recommend!!!

Trevin Kafer is outstanding! The Ashley Furniture Champaign Team is excellent!!!

Craig is the most pleasant sales consultant. So helpful.

Ashley furniture store is absolutely beautiful. Kenny your a valuable player and your work is awesome. Keep up the fantastic eye catching ideas!!!

Joe was a great salesperson. He helped us find just what we wanted in a courteous, friendly and knowledgeable manner. The store is impeccably clean

More helpful than some competitors. Craig I was more than happy to help with my questions and didn’t feel rushed or judged. Quick easy sale which is what I wanted.

Jacqueline was fantastic! Friendly and not overbearing. She was very patient with my slow decision making. Would work with her again

Always friendly and helpful.

Kathy gave me a wonderful experience at Ashley furniture store today she was very helpful and patient with me I called the store about a week ago and talked to Kathy and she was super nice and sweet I will be returning thanks to her

Trevin Kafer was great to work with and definitely not pushy, see him if you need anything

Trevin helped me and he was nice and low pressure! Recommend!

Trevin was super nice and made my experience easy and quick. Everything was in stock, which was also exciting! I would recommend Ashley Furniture for any of your furniture needs- especially patio furniture before summer hits :)

Trevin K. was friendly and easy to work with.

Trevin is a great salesperson. He was informative, knew a great deal about the furniture, and wasn’t pushy. We bought a power reclining couch and loveseat off the website based on Trevin’s information and we couldn’t be happier with it!! Delivery was great, didn’t have to wait long- we will definitely buy more furniture here!! Great experience.

Nick is definitely an asset at this store. If you are looking for new furniture, be sure to go to Ashley in Champaign and ask for Nick, he is very informative and pleasant to work with! Great job Nick, we will definitely shop at this location because of him!

We had the BEST shopping experience with Nick! The atmosphere when we walked into the store is so much better than any other furniture place we have shopped. We felt very informed about our purchase and Nick personally kept us informed on the entire process from ordering to delivery! Will make all furniture purchase from Nick!

Bought some leather recliners last year (2021) and one of the recliners developed cracks in the leather. I was told they wouldn't do anything about it because they told me that this was normal wear and tear. I only had the furniture for 7 months. So don't buy anything leather at Ashley Furniture because it will only last for 6 months. Go to Big Lots for quality furniture.

Nate Baker took me by the hand and showed me every single sectional and pointed out all the features of each one. I never felt rushed or bothersome to him. He has patience of Job. He even dealt with my wife who is difficult to please and he made her smile and happy. We walked out with exactly what we wanted and needed.

Nate Baker absolutely the best customer service. Dealt with me, who is very difficult to please and hard to deal with and he was hands down the best. Great man. Positive attitude! Very informative about the multiple products we asked about.

I went in looking for a living room set with my family. Nathan helped us find the perfect sectional for our space. We will be shopping exclusively with him for our future furniture needs.

I only buy my furniture from Ashley. This location was incredible on customer service, making sure my wife and I are happy and the overall experience was so incredibly simple. Shout out to Nathan and Nick for making sure we left with the peace of mind that our furniture was taken care of!

I bought a couch from their recently and they were very friendly and help us a lot I can’t wait for my arrival

I had the BEST experience with Ashley! Tyler was so helpful. I got a great deal on our sectional. And the best part was, after thinking it may be in in 4 months, I got a surprise call after 2 weeks, informing me that it was in shock, ready to be picked up. Such an amazing furniture store!! We definitely will be back.

Tyler was so helpful. We took hours to decide which recliner to get and he was very patient and helpful with out being pushy at all. We love the recliner we got. My dad has Parkinson’s and we finally found a chair he can recline on his own and sleep in!

Great service, lots of needed help. Great selection. Helped me find what fits all my needs.

We bought a sofa and love seat..... not to pushy, that's always good!

Trevin knows alot about the furniture on hand and what is arriving soon to match our style. He is patient and follows up as he plans. Carol is helpful, too.

Nathan did an excellent job helping us select a new couch! He was kind and patient, allowing us to look but helping to guide us through our options! Nathan was also very helpful with financing and payment options, thoroughly explaining all options and allowing us to pick what would work best for us! We appreciate you Nathan!!

Was able to find the perfect mattress with the help of Nathan and Trevin, will return for the bedroom set in the future!

Too expensive for cheap made furniture

I used to buy furniture from them, until first after buying mattresses, bedroom furniture, among other things, they refused to be help when they experienced delivery issues. The furniture was delayed by over a month and the lady at the front desk (Bethany) was consistently rude if we asked for any updates. Also, I purchased my living room furniture with them, and I insured it with them. I was indicated that after 5 years, if I didn’t use the insurance I would get 500 back, to learn today that that money had an expiration date, that they never told me about nor was written in the insurance information they provided. They just dismissed the insurance and we’re not able to even provide some sort of store credit. There are other furniture stores in town with great costumer service and honest personnel. Just keep that in mind when considering buying furniture at Ashley.

We found 2 rocker recliners we were looking for, Nathan was very helpful

Bought a couch. They couldn't get it in the door (didn't actually try). Tried to get a refund. Ashley has a terrible policy for stealing a large percentage of your money. I had just relocated and was desperate for furniture. Yes, it's in the "contract" that there are fees, but then you don't have a chance or opportunity to red-line their customer-unfriendly contract. Truly, if there is another furniture store in the area, try them. Also, slow delivery for something supposedly in stock. 2 stars only because the manager agreed to steal less than originally planned because his "guys" didn't even bother to try to bring the couch in. Still didn't get all my money back, though. Ashley should only be a last resort. Buyer beware.

I ordered a coffee table six months ago and was told it would arrive within two to three months. Now they're estimating another two months before it gets here, but the delivery estimate has already been pushed back twice. If I was told it would be an eight month wait, I would have gone somewhere else.

Every time we go shopping for furniture we always find ourselves back here. The quality of the furniture is better and last. We still have furniture from 8-10 years ago and still isnt broken or faded. Will be back soon for our remodel.

Great customer service. We bought furniture from there in March and needed assistance with warranty. I received help from our sales person and he followed through with connecting us to the manager and warranty service provider.

Very friendly and helpful, realistic delivery estimate, would buy from them again. Warranty department very prompt and helpful.

Lots of options and friendly service.

Great salesman!

I had a really positive experience! Nathan was super helpful and patient. I was able to get pretty much everything I needed within 2 weeks. There was a good variety of styles to choose from and we were able to find things that were affordable. Would recommend!

UPDATE: The date got pushed back AGAIN to November 5th (ordered in May) which is another month after pushing it back the second time. We still have not received the check even though they said they printed it on August 13th. If you're thinking about buying furniture from here...DON'T, unless you want it half of a year later (if not longer)!!!! If I could give them 0 stars I would. They are QUICK to take your money but do not really care to give you your product. I will say I had great customer service when picking out our couch but I'm sure it's just so they could make a sale. I have called weekly to get an update on the delivery of the rest of our sectional and they keep pushing it back. They state that they recently just went through a conversion and that's why it is taking so long but I bought this months in advance before their conversion. They keep giving me the run around about why my delivery date keeps getting pushed back. The store does not answer their phone so then it gets transferred to customer service elsewhere and when asked to speak to the Lubbock location they make you call again and the process starts all over. Then when I actually got ahold of the Lubbock location then put me on hold for 40 minutes so I tried calling with a different number and they answered. They said they were gonna give us a partial refund for the inconvenience but that was a month ago and we still have not received the check. Please save your time and money and do not shop here. VERY VERY FRUSTRATED!!!

Worked with Nick. He was great. He did not constantly ask us if we were OK. He let us walk around look at stuff, but when we needed to ask a question, he wasn't hard to find.

I ordered this couch months ago and there was no communication as to when the delivery date would be. Months passed and I had been trying to call to talk to them about an expected delivery date. THIS STORE DOES NOT ANSWER THEIR PHONES. I tried for two weeks(after waiting months for an update) before anyone ever answered. The couch finally shows up and most of the back cushions are missing. The delivery men were fabulous, but as soon as I called the store they of course weren’t answering. When I finally did get ahold of someone, she tried to blame the delivery men and then told me that they are busy and she didn’t really have time to deal with my issue and that someone would call me back within the hour. I never heard anything so hours later I called back and the same person told me I need to chill out and they’ll get back to me. It’s been over 24 hours and I’ve heard nothing and I’ve been trying to call the store all day and no one answered ALL DAY. I paid an extra $200 for delivery and I am so unhappy with the way this purchase went. I will never ever buy from this place again, and if you’re considering getting anything here save yourself the stress and go somewhere else.

I ordered something and been 5 months in still haven’t Received my stuff and I called they said it’s not their problem and can do nothing for me but they were quick to take my money still waiting worts place to get thing never getting thing from here ever again will take my money somewhere else and I get bc of COVID they take longer but it’s been 5 month and I got thing form other places and already received it

We purchased a dining table and chairs in July 2020. We had also purchased a 4 yr protection plan. It was delivered about a month later. When the delivery people had arrived they asked if we wanted them to put table legs on. Of course we replied. They had it together within 10 minutes. About 7 months later we noticed that 2 of the legs had started cracking from the installation of over tightening the legs. We called and sent pictures and emails to the furniture care protection services. They responded back with their denial of our protection claim and told us that the reason is that the cracking isn't covered by our plan. Please do not purchase this plan from them. We will never refer or step into an Ashley Furniture store ever again. 😒

Rex was helpful

I wish I could give them no star or a negative point. The worst place to buy furniture and the worst costumer service. We ordered a sofa table and a cocktail table in Feb 2021 in Champaign, IL location. Due to the pandemic it took three months to receive the items, which is understandable. But the cocktail table was damaged. So we request a replacement. After several calls and follow up they scheduled a delivery for today 06/29/21. Guess what; they brought us a wrong item!!! I called Ashley service department and the store in Champaign. The service department didn't have any idea what was happened. The sale person in store said it is not their responsibility to follow up/reorder about the damaged items and she will TRY to talk with costumer service and call me back in few days (hopefully it wouldn't be few months!!). We are really frustrated and disappointed from Ashley. Never ever again will get furniture from Ashley.

Didn't have the couch I wanted. It took 4 months to get the couch we wanted in stock.

If I could give a negative 5 I would. Ashley customer service is non-existent. Once your order is placed don't expect to get your furniture for months. Then don't expect the first three estimated delivery dates to be correct. Once you get a delivery date it's another 3 attempts to get the right delivery time.

Nice selection, Great prices. Standard wait for delivery of furniture is 3 months. That's all furniture stores right now.

Very nice place to shop

Craig was a wonderful salesman. He was extremely helpful with helping us purchase the recliners. Th.ere was a great selection of carryout recliners to pick from

Their communication with customers are poor. They are less than helpful after a sale and prefer to blame everyone else for delays and they attack their customers. Who fights with a customer?

I'm furious. Bought our furniture over THREE months ago! They told us it would be in mid-late March. We knew things were backed up, so figured they'd be on the end of that. Then they told us a couple weeks later early April. It is the end of April, it came in over two weeks ago, and they were supposed to deliver it today. Their ONE TRUCK broke down, and rather than rent one themselves to get the furniture delivered, I'm waiting until "at least Monday"... the first week of May. Their only option was that I could pay to rent a truck and pick it up myself. Nice try, Ashley. It's no wonder no one is ever at your store; your CS follow-through is awful! Nothing but excuses. Now to move all our old furniture back to where it was until we actually get the stuff in. I'm furious!

Only order from here if you don't need your furniture for months, and enjoy being give lip service by "customer service" agents who literally don't give a rip. Still waiting for our bed and couch for our new house, more than THREE MONTHS later, a month and a half after we were told we'd get it. It's actually sitting in a warehouse an hour from my home, they have, apparently ONE TRUCK to get it here, which has now broken down...and they're offering nothing to make it right. Garbage. Will be telling friends not to shop here.

Way too expensive.

I went to order a bedroom set on November 7th was told it wouldnt be in till February and it is now April and still no bedroom! I called for an update and now i was told “by the end of April” but this has gone on since February!! My daughter has had no bedroom furniture for 5 months now and god knows how much longer! Its very frustrating because as i try to cancel they tell me i have to give 30% for return but its not fair being I haven’t received any furniture at all!! So this means i have to wait for i dont know how much longer or give 30% for canceling 🤦🏻‍♀️ Very disappointed

I have been waiting for my bedroom set since November and everytime i call they change the date! How am I suppose to have an empty bedroom and my children without a bed for 5 months now and for them to tell me if i cancel its 30% when i haven't received any merchandise ‍! this is sooooo frustrating

Ordered bed back in November still have not gotten it. Then they say it will come directly here when it comes in. its in now they say no. Every word they tell us is not reliable

We ordered a adjustable bed in November and here it is March going into April and no bed. Salesman was nice to us but getting product is taken forever

If you want a professional yet friendly personality with great customer service, then please visit Maria at Ashley Furniture store in Champaign. I had not been in the actual store in a while and was impressed. I found a couch I liked and was able to complete the rest of the transaction via my smart phone at home (I live an hour away). When I need another furniture item, I will definitely call Maria!

Little over a month, still waiting on my furniture that my husband bought me. Will never purchase anything from them again

Maria was very helpful, informative and professional. Highly recommend!!

The worst place you could possibly go as a young furniture buyer! I spent 3k and every single piece of furniture had to be replaced. The guy that sold it to us never contacted us or was of any help. I'm still having issues a year later.... I understand Covid but our heater went out and it takes 5 weeks to replace. Our 400 dollar ottoman collapsed. My mother suggested us here because we wanted brand new high quality items. Hugely disappointed. Also the customer service is a joke! They make you feel stupid for their fuck ups! I was told once that they couldn't help and didn't have anything left to say to me... line how about a replacement? Yikes!!!

Excellent Customer Service 💯 😀💯 Greeted at the door, Helped Immediately, Assisted with what I was looking for by Nick Menacher, Selling Manager😀 Was spot on with Swatches for Curtain matches for my New Furniture Purchase😀 Thanks again Nick😀 Excellent Customer Service 💯😄💯

Last summer I purchased a few furniture sets...our bar height kitchen table set one of the chairs is wobbly... I purchased a 4 yr $400 warranty on furniture... I sent in pictures as they asked been over a week they still haven't made a decision... what the hell did I pay $400 for... don't waste ur money on warranty... u have to deal with a completely different company... the quality of there furniture isn't all that great ...an they denied replacing my broke chair what is the $400 protection plan for then I'll never shop at Ashley furniture again or recommend them !!!

Called earlier to inquire how to dismantle a very wobbly bunk bed. A condescending sales person “looked” at the product instructions and said there is NO way to split the bunk bed into two twins beds, and he doesn’t know what else he can do for me. After a little digging on the store website, I found clear instructions. It’s perfectly fine that he was not able to find the information, but I thought sales people are supposed to be helpful and not rude.

Very good customer service

Great plans

Realy friendly people, cozy place

Will be buy furniture soon. Very professional, and affordable.

I ordered Furniture in July 2020 and still waiting for delivery . Need I say more . I will be going to Champaign today Dec 2020

they met me at the door and he was very knowledge about what I wanted.Love that store.

We placed an order in early June, and we were quoted mid July delivery. This changed to early August, then mid August, then mid September, etc. Every time we were told this was the last postponment, and obviously we were lied to. Ashley was unapologetic and refused responsibility for the nondelivery. We requested a refund for the goods that were never delivered, and were threatened with a 30% cancellation fee. If you pay for furniture in advance, Ashley has no incentive to deliver, as they charge their commission to the customer, whether they actually deliver the furniture or not. We finally got our order on mid September. We requested a refund of our shipping charges, due to the delay, and the manager agreed.

I bought a $1500 sectional in August. Was told that it would be delivered early October because it would be in stock at the end of September. I called on October 5th expecting some kind of good news. Instead the rude lady on the phone told me they have no clue when my sectional will be in stock or when they will deliver it. One of my friends also ordered a couch and waited over 5 months and ended up canceling bc they told him they had no clue when they could deliver. This is absolutely unacceptable. How can you sell furniture with no clue when you can deliver? I will never buy from Ashley furniture again. They act all nice in person so you will purchase something and then as soon as you do they ghost you. So now I’m stuck with an empty living room because I spent $1500 on a sectional that’s floating in limbo China.

Ashley has great customer service/staff I haven't had any bad experiences with them. Recently browsed around the store looking to buy but couldn't find anything this time.

as far as i can tell, this company doesnt actually sell any furniture. they just take your money and you never hear from them again

It was a trick. We did specifically ask the return policy in the seller said 30% off with restocking fee didn’t tell us within a day or a month or 45 days. We try to return in three weeks not a month yet and the guy said the restocking fee is just apply for the next day only. I’m disappointed

Has anyone had any good luck with Ashley furniture recently? They have a bed I was trying to order and it has been a nightmare. I mean the math doesn’t add up... and they lost my order that I have a confirmation number for... AND now they are saying they can’t actually deliver it despite the order that I already placed that said they could. It is a great price but I am seeing a lot of negative reviews lately and this is super frustrating. I have pictures but can’t add them here unfortunately.

I have seen a lot of negative reviews about Ashley and not sure why. Let me phrase it this way furniture is not made like it was back in the day and nothing wears well these days unless you spend a ton of money and who does that. I went back in July with parent as she needed a kitchen set. She has a hard time walking and the salesman immediately got a chair and spoke to my mom asked her questions on what she was looking for and got to know her needs. He was not pushy and explained all the items she could get but she didn&'t need to get all of them but was explained items in the collection. She has a hard time walking, but John Circelli our salesman was very patient. He gave us a number of delivery dates that were open and he made the delivery process very easy. The items came when promised/ the delivery team I have to say we&'re not the best and once the set was set up the delivery guys left immediately and mom was not thrilled with the chairs as she felt they were too big, but we signed off on the delivery. We called John explained the situation and he reached out to his manager which he called us that same day and gave us options and within 2 days we had replacement chairs that fit our needs better. All items were delivered with no damage. I had one issue with a chair and the warranty company is replacing the chair no questions asked. I know some people have bad experiences at stores but that happens everywhere and being in customer service related field I know that people post all bad reviews when they have the experience, but people that have a good experience tend to overlook it and don&'t post a review. I see a lot of bad reviews, but Ashely is a huge company and I sure they deliver and sell a lot more than the reviews posted and if everyone posted reviews I believe Ashely would have a higher rating. I see a lot of bad reviews over the past few months but have to remember we have a pandemic and a lot of reps are not in the office and was explained that by John (my rep) and his manager so I know reaching someone would be hard and delivery times could change and availability could change but I have seen that everywhere so this is not isolated to Ashley and we all need to calm down. My rep gave me an alt number to call the store and I had never had an issue and all my concerns were addressed immediately. I would recommend this store and I had gone to the Downers Grove Location and worked with John Circelli and he was an exceptional salesman and went above and beyond to help my mom.

I bought a set of sofa, loveseat and chair Warnerton power reclining. This set cost me over 8000$. And not even 3 years, the material is in a messed condition. The material comes out itself. I call the assurance company to request a cover... they said they couldn't do anything for me. Just married, and got my living room set, dining room set and bedroom set to Ashley furniture. I will never ever buy or advise someone to waste his money buying their furniture there... they don't have good quality as they always say. Really disappointed 😞

I received great service in the store by Craig I think? He was very helpful on two different occasions. We ordered a new couch and table at the beginning of June.However, we were told our couch and new table would be delivered in July 29th which was Perfect because we just moved into our place that week. We were told we would receive a call on Monday regarding our delivery for Wednesday. We did not hear anything so when we called we found out we’re not getting our items now until August 21st and they only deliver on Wednesday. I’m frustrated because that week we start our college classes and interrupts that week.We planned ahead for this furniture especially on the specific delivery day they told us. One top of this I have to go one whole month without furniture. Although Craig did provide great service I am upset by the lack of communication and the fact we are without furniture for longer. I should not have to wait 2 1/2 months to receive items I payed $3000 for.

Very helpful and had what we needed in stock.

Remodel looks good. Nathan was a good sales man

Here goes..I ordered my couch March 3rd. I was told 2-3 week would be delivered. It was delivered 43 days later. I complained they said they’d refund my shipping. I said thank you so much I would appreciate it. My furniture was delivered a mess! 2 stains on white couch and the whole buttom of the couch off. My husband got a stapler from the hardware store and had to put the bottom cloth back on before we could even put the legs on to use the couch. I was so upset! I called and Ashley Furniture a lady said to me ..life is short and my furnace is going out while you complain about a couch! I spent $2000 on this couch! So yes I can complain lady! She sent me a $100 gift card for Ashley furniture which I won’t even use! Fast forward to July 1st still no shipping refund! They won’t reply back to my messages anymore. I reached out April 21st they said they were going to take care of it. May 13 - they said still working on it. June 23rd no reply. I’m done with this place !!!!

Very helpful

Purchased a dining table set that was labeled in stock and waited over a week to be told it would be 6 weeks for delivery. Canceled my order.

This is the worse company to deal with when it comes to online purchases.. I do not recommend them..i recieved my tables busted up sent them back next day and its been 3 weeks..no email dont anser there phones no refund... They lost my business and dont waste your time or money with them either...

Never in my life will I purchase from this store again. The furniture is made to break. Absolute junk. I’ve had more problems with this store than I care to remember. If you want to save money, time and get quality products then you should purchase elsewhere. I wouldn’t even give it a one star but I had to give it something...

My fiancé and I had the best experience buying a new bedroom set and mattress from Jesse Miller at the Champaign, IL store. Jesse really listened to our needs and wants, was patient and got us prices that we felt really comfortable with. I loved that he wasn’t pushy and even brought up solutions we hadn’t even considered. We definitely would only shop with Jesse in the future. Ashley Home Store- keep him around!! Sincerely, Emily McCollom

Set up very well. Did not have a lot of color options in store.

I will never buy anything from this store again,terrible, terrible customer service, if you buy something, just hope you dont need anything fixed.

The staff person who greeted us was pleasant. He didn't bombard us with a lot of questions and let us browse on our own but was close by when we had questions.

Came to shop for bedroom set and Living Room also. Over Priced Under Made for Price.

I will never buy Ashley brand furniture again. Our couch and love seat is 2 years old. It started peeling when we had it a year. Ashley Furniture said it is normal wear and tear. Not even the extended warranty we purchased will cover it.

Great and knowledgeable employee

Like the sofa we got here. Salesman was very helpful until we made our selection, then he was on to other things. Dock person was very nice and helpful loading our new sofa. So far we've been pleased with our selection.

Very knowledgeable employee Wade

Very accommodating. Matched our price from another store. Personal and friendly.

The salesman was very friendly and polite to all parties involved. He listened to what I wanted and budget. I applaud his service and am pleased with my purchase

I just moved to town and have literally no furniture. Nathan helped me out and got me a great deal on what I needed, while finding pieces that I loved and were in my budget. Cannot recommend highly enough.

Great saleswoman very helpful thank you Tiffany

Nice furniture, excellent help.

I give this particular location less than 1 star, I wish I could give a zero for the worse customer experience. I'll say this one time, DO NOT get your furniture from this particular store, your furniture will be delayed for weeks, don't plan anything around this store. Delivery is NEVER on time, they will push your delivery date at their own pace with automated messages. Then there's the 30% refund fee, yes thirty percent refund fee... meaning if you want to get a refund they keep 30% of what you paid for... and guess what you receive in return? Nothing but lie after lie. I don't normally do reviews but again if you want to get ripped off and lied to about the delivery of your furniture then shop here. Again, shop here if you like being lied to and cheated out of your money!

Very dis-appointed in the customer service - so called white glove delivery. I live in SD and called the Champaign IL store to buy a lift chair for my Aunt who lives in Danville IL, have it delivered and setup for her. I placed the order with the assistant manager Craig and he assured me that my $ 80.00 for white glove service would guarantee proper delivery and they would not leave until my Aunt was able to use the chair. Well on Wednesday Dec 11 the white glove service was deliver to door no setup etc. Called store to complain and was told by the delivery service manager that she called my aunt when the delivery guys arrived early and got permission for them to just drop. My Aunt's assistant Ron said Aunt asked them to wait 15 minutes for him to arrive and they refused. I had explained to Craig the need for good delivery and he failed to make sure instructions on form would ensure that it happened. I will not trust this store with future needs. - Ron did get the chair assembled and in my aunts room she is happy with the chair, Ron says chair is well built and likes the way it works. To bad the white glove delivery did not happen as this would then have been a 5 star review. Saw store response, my aunt's request was for you to deliver during the time you scheduled, and that was refused. So yes with the option of letting you leave the chair or reschedule deliver she accepted your leaving the chair. You could have had them wait or come back per scheduled time.

Horrible product experience over and over again!! Sales staff did a fine job but the quality of furnishings received and problems with delivery will make me choose different store in the future. I had furnished one home many years ago and had zero issues. That is not the case 5 years later. Placed order for items in July. When Items were delivered bed was missing pieces so could not be used and had to sleep at hotel that evening. They did send service tech the following day. The following day arrived and he had most pieces but one was broken to operate the drawer under the bed. 6 months later I am still waiting on replacement piece to use the drawer under the bed. During same delivery as above couch was delivered missing the legs and had to place on hard wood floors with out legs ending up with scratches on the floor. They did remove shipping but honestly not adequate as I had to stay at hotel and be inconvenienced waiting for multiple service visits. I would have gladly kept the delivery fee Once again still waiting on replacement piece from 6 months ago. A month ago I ordered two more matching bar stools to match the two I purchased in July. I picked these up but when got them home one was missing a piece to put it together. Had to have this piece shipped to home. This next purchase was my fault. Believing in the Ashley product I made the mistake of ordering AGAIN a month ago. Two bunk beds were delivered. Once piece at the top of the later shattered into pieces where a child would put it legs to get down. Had to call for a service tech and leave work early again to get this fixed so nobody was harmed trying to get in and out of bed. 3 days after installation of bunk beds the bottom bunk falls down and one of my children scratched her hand trying to catch herself. Once again had to request a service tech. This tech was scheduled form 4-6 pm. I had to leave work early to be there. At 6 pm the service tech was a no show. He offered to be there by 10 pm??? I have 4 little girls that are sleeping at that time.He finally was able to get there by 7 pm and repair all beds as they all were not assembled 100%. Dresser to match girls beds was delivered today. Expecting an easy delivery but no. The legs did not screw into the dresser. No remedy for this has been offered yet. None the less it will consist of another service tech and multiple visits. Every order placed was delivered broken and or missing parts. Multiple service tech visits on my time and general disruption of my life. Once again still waiting on a piece to get delivered for bed purchased 6 months ago. I have never written a review to be honest but with all that has happened I thought I should warn others about the possible product issues. It is truly unfortunate that this happened as I have used them before and was satisfied enough to order again but clearly not the same company..

Great furniture. Helpful staff

They have lost my business. I paid for furniture. Was called 2 weeks later and told that the furniture is now discontinued. I was told that I could only have the floor model if I agreed to spend an additional $1500 to purchase additional pieces that I do not need and that will not fit into my space. They will not break up the set. Yes, I understand that it will be harder for Ashley to sell one off pieces of a set, but I would think that it would be better than disappointing a customer. I received an $1800 refund and was told 'sorry'. I requested that the manager be notified that I was not happy and have not received a call. I contacted Ashley through their Facebook Messenger and have not received a response either. Disappointing! I will not be back.

They have lost my business. I paid for furniture. Was called 2 weeks later and told that the furniture is now discontinued. I was told that I could only have the floor model if I agreed to spend an additional $1500 to purchase additional pieces that I do not need and that will not fit into my space. They will not break up the set. Yes, I understand that it will be harder for Ashley to sell one off pieces of a set, but I would think that it would be better than disappointing a customer. I received an $1800 refund and was told &'sorry&'. I requested that the manager be notified that I was not happy and have not received a call. I contacted Ashley through their Facebook Messenger and have not received a response either. Disappointing! I will not be back.

They have lost my business. I paid for furniture. Was called 2 weeks later and told that the furniture is now discontinued. I was told that I could only have the floor model if I agreed to spend an additional $1500 to purchase additional pieces that I do not need and that will not fit into my space. They will not break up the set. Yes, I understand that it will be harder for Ashley to sell one off pieces of a set, but I would think that it would be better than disappointing a customer. I received an $1800 refund and was told 'sorry'. I requested that the manager be notified that I was not happy and have not received a call. I contacted Ashley through their Facebook Messenger and have not received a response either. Disappointing! I will not be back.

My only negative thing about Ashley's is the pickup... friday and Saturday only. Cool glad to know my stuff is sitting in the warehouse but I have to wait for no reason besides that how we do it here

My wife and I went in to this location multiple times looking for a sofa for our family room and came across Jesse. Jesse was not only helpful but also extremely knowledgeable. He was patient courteous and not at all pushy. He took his time showing us options which fit exactly what we had in mind. He truly went above and beyond to assist us. We went a different route yet he thanked us and was happy we found what we were looking for. He provided us with world class customer service at it’s best. He is a true consultant. Ashley furniture you struck gold with Jesse. To all of you reading this if you are in need of furniture and want to work with someone who genuinely cares about his clients ask for Jesse. Jesse, again we thank you!

Be warned that deliveries can be postponed for more than a month - despite what you are told at the time of purchase. Apparently, this is conveyed in the small print. I was misled into believing the furniture I purchased would be available for pick-up in 1 to 2 weeks... and a month later was only offered a $25 gift certificate for the super late arrival. I had to postpone and then cancel a gathering because I was waiting for the piece. I will be replacing my bedroom furniture and am shopping for a sideboard but will not go near this place again.

I bought a full living room set from this store last year. Chris was extremely helpful in helping us pick out a great set and ensured that we got the those sweet Black Friday savings. The furniture is top notch and has been perfect for me for the last year. Delivery was great, the crew had everything off the truck and into my living room in just a few minutes.

Be warned that deliveries can be postponed for more than a month - despite what you are told at the time of purchase. Apparently, this is conveyed in the small print. I was misled into believing the furniture I purchased would be available for pick-up in 1 to 2 weeks... and a month later was only offered a $25 gift certificate for the super late arrival. I had to postpone and then cancel a gathering because I was waiting for the piece. I will be replacing my bedroom furniture and am shopping for a sideboard but will not go near this place again.

Be warned that deliveries can be postponed for more than a month - despite what you are told at the time of purchase. Apparently, this is conveyed in the small print. I was misled into believing the furniture I purchased would be available for pick-up in 1 to 2 weeks... and a month later was only offered a $25 gift certificate for the super late arrival. I had to postpone and then cancel a gathering because I was waiting for the piece. I will be replacing my bedroom furniture and am shopping for a sideboard but will not go near this place again.

My husband and I previously purchased a dining set at Ashley's and was very pleased with our salesman Wade as he took his time to show us all our options. Recently we returned to look at bedroom sets. Again, Wade was very pleasant and helpful in showing us all the different options.

I had been putting off buying furniture for my living room for quite sometime. I had been looking online at Ashley’s for the past couple weeks and decided today 10/13/19 I was going to go shop there. I was greeted by Jesse and he was so pleasant to work with. He was very patient and explained all the questions I had. So glad I decided to FINALLY get me some new furniture and glad I bought it from here. Can’t wait for it to be delivered! Thanks Jesse Sincerely Rose

Just another Ashley Furniture

Keep your money in your pocket...

I love buying my furniture from this place! The owner is great and I always find great stuff which suits my needs perfectly! The sales staff is great and make it a breeze to help you find exactly what you need. Purchased a new bed (frame) and mattress from here earlier this year. Couldn't be happier with my purchase and the staff!

Had my very first trip to Ashley furniture today and was amazing. I will no longer go anywhere else for furniture for my home. Craig was absolutely amazing, helpful and went above and beyond! highly recommend asking for him