Ashley Store Champaign, IL

DO NOT PURCHASE ANYTHING FROM HERE! Needless to say what we have been dealing with is absolutely ridiculous! We have been nothing but nice and understanding up to this point. We purchased a tempurpedic bed and a head board in September and it was delivered in October. That is when the issues started. (Summing a lot of this up.)Day before it came to us the headboard was damaged and we were told they would expedite the headboard. We were told that the delivery guys would install the bed and take our old bed and frame since the headboard was broken. They did not install it and wanted money to take the bed. Not a big issue at this point. Month later the headboard came in a different delivery company delivered it and I told them where are the legs for the headboard, the hardware, and instructions. They had no clue. There was no way for it to stand. called and again was polite letting them know not all the pieces were there. They had the delivery person come and deliver the legs that were stuck in Peoria. She acted scared when she delivered them and I thanked her. Go to install the headboard by undoing everything to get the headboard taken care of and low and behold once we get it into place there are brackets missing to hold the whole headboard up. At this point we can't do anything but hope the head board stays in place and doesn't fall on us until the piece comes in. At this point I call the manager Matt at the store and ask him first off what does customer service mean to the store and what's the policy. He fed me their policy and I explained I don't feel like we have received that at all! explained the situation to him and asked for some kind of compensation at this point it's been 9 weeks with us having our bedroom unlivable. I was utterly insulted about what they were going to compensate is with $100 store credit. So you're telling me I have to go into your store and purchase something else and we know well that nothing is $100 in there! That was an insult at this point. We were told that the bracket would be ordered. They were going to try to expedite it. Ashley Furniture could not get it expedited we've been waiting two and a half weeks for this part. My husband has contacted a even higher person and still no resolution to this problem. We were insulted again by an offer for that's all they can do for compensation. Today we get a bill in the mail for an extra $327 from Ashley Furniture for no charges that we approved! We are done. I own a business and guarantee I will let every client know not to buy from this store! We have also contacted the Better Business Bureau about this and will continue to let people know not to purchase anything from here. Like I said we have been nice up to this point. This problem has continued 12 and 1/2 weeks Now. Ask yourself is this good customer service and do I want to go through issues like this family has!

Nice selection. When it came to paying it took 3 minutes.

We looked at several stores in the area to furnish our new house and Ashley had the best selection and prices. It was convenient to get most everything in one place.

Ryan helped us find exactly what we need and in our price range!

Thanks Ryan for helping me find the perfect couch for our house. It made my wife happy. Good looking out.

Entered the store, walked around, but no one greeted me or asked if I need assistance.

Cory did a great job

Hey Trish,,,or iz it Trish😄😄,I wanna say thanx you & ur TEAM 4 HELPING ME 2 DAY LOOK'N 4 FURNITURE. WHEN ONE OF UR TEAM MEMBERS SEEN ME ALONE, THEY REACHED OUT"2 Say,,,,, IF I NEED HELP THEY GOT ME. I TOLD THEM THAT U WERE HELPING ME😊😊I had a great time there😊💯👌

Corey was such a gem to work with today!!He was such a great help and got a chair bought!! Very much appreciated!And your store is Beautiful!

Jeanine was very professional and very nice and helpful. She helped me with everything I needed. She was amazing. The delivery guy was amazing as well. Thank y'all for everything.

We were shopping for a new mattress and were very happy with the amount of options available to choose from. Our sales person, Tisha, was so helpful and kind. She knew when we needed time to think and was not pushy at all. We haven't shopped at Ashley before, but with service like hers we will definitely be back.

Very helpful staff, great selection all in one place! Great experience!

Two employees took care of me and they were BOTH AMAZING!! Couldn’t be happier with my new tables!

Had a great experience while buying my bedroom set. Employee was very friendly and answered all the questions I had.

Staff very helpful, friendly, and polite. My peeve is with the delivery cost. I wanted 2 chairs but was cost prohibitive as was the maintenance purchase so I had to decline that. Delivery was also good-friendly staff andon time.

Ryan was very helpful on the phone and then in person when we came to look at the chaise we bought. He made it an easy, seamless purchase.

Very surprised to learn their furniture is made in the USA. Have seen some less than quality pieces where the finish just rubs right off. I will give them another look.

We purchased a bedroom set and were not happy with it. I went to store to find out about the return policy. They said we could return it and that we could pick out something else. We did this it took over a month to get the new set in. When the time came for delivery we set a delivery date to be delivered. On the day of delivery for the exchange. They had the wrong set. Come to find out the delivery company gave our set to another customer. We again had to wait another month for them to order another set. I spoke with Jason from corporate, trevin, and the store manager about the inconveniences of this. We were assured that a credit would be given for the exchange in price difference but this has not been done yet. I have bought several items from this store and found they are usually very reliable but this time someone has dropped the ball. I am still waiting the credit in price difference and some type of compensation for all the inconvenience. I am not sure whether to buy from this store again because of this. I would hope to hear from someone in coorpate to explain why and how they are going to fix this problem.

We got a very good deal on a close out recliner. The salesman was very helpful and nice. When I picked up the chair a few days later the young lady and the loading crew were great

Ryan was very knowledgeable about the product we purchased. He was a pleasure to work with.

Great service and friendly staff!

We had a great experience at Ashley Furniture. Ryan was very friendly and helped us find the perfect sofa and recliner

We have been pleased with all our purchases and delivery from Ashley. The salesman we have had keeps us coming back. Trevin has been the sale’s representative we have used several times. He is amazing: very helpful, knowledgeable, and kind. We will request him any time we shop there.

Trevin at Ashley Furniture in Champaign was fantastic to work with. He greeted me right when I walked in and struck the perfect balance of being helpful without being pushy. Trevin is a no-nonsense salesman who provided clear information and made the purchasing process easy and stress-free. He was always available to answer questions, but never pressured me into buying anything. I appreciated his approach so much that I not only made my initial purchase with him, but went back a second time and plan to make all of my future furniture purchases with Trevin. Highly recommend working with him!

Really enjoyed my experience in store! Ryan was super laid back and helpful, made the task of spending money far less stressful!

I purchased a bed and we had Jodie Vosters as our sales lady. She was very knowledgeable and patient with me. We were actually in the store past closing. She wanted to make sure I got what what I wanted. Very pleased with this transaction.

We had such a good experience today finding the perfect furniture and ordering was a breeze. The sale person Ryan Bentley at the Champaign location was the best. He was inviting , friendly and courteous to what we was looking for. I would give him more stars but we can only do 5. Great Job !!

No pressure from our salesman Ryan Bentley. Thoroughly explained our purchase And answered all our questions.

Very knowledgeable of product. Friendly. Quick check out

I had excellent service. Your rep was very patient and courteous.

Jodie was fantastic to work with because of her helpfulness and kindness as well as her respect to my wishes as a customer. I also appreciated the way that she treated my grandchildren!

Paid $1500 for a dresser on top of $159(!) for home assembly and delivery. They didn't assemble at my home, just brought it into the apartment- because I did not get the service I paid for, the dresser arrived damaged. I was told I would receive a call to repair the issue and I didn't. I also called 3 times to no answer, left a text message as directed by the voice message's line, and did not get a single word or message back about it. Pretty frustrating.

Trevin was very helpful in explaining the differences between bedroom sets. Quick & easy & no pressure.

Jodie was great, ensuring we have no issue getting our mew mattress and how to deal with the old one and the offers they had to help us. We will always buy from ashley!

Thankful for Jodie! She was able to sit with me and weigh my options. She answered all my questions and was patient with me. Before meeting with Jodie, I wasn’t sure I would buy a couch that day. After I was ready for it! Thanks again!

Ryan was great helping us find just what we were looking for!

Ryan was super helpful and knowledgeable. Couldn't ask for better customer service from him. We are very excited to get our new sectional.

Jodi was great to work with. Flawless transaction. She explained everything. Great experience. Gary Dunn.

We had good customer service.

Haven’t got furniture yet. Very friendly service Helpful in showing us furniture so we got what we wanted.

Tevin did an outstanding job of helping me order and get the financing I needed for our new couch.. quick and easy!!

Ryan was amazing. He helped us find exactly what we were looking for! We will definitely be back!

I bought a 3 piece sectional here at the end of June. My sales person Ryan Bentley in the Champaign, IL store was awesome to work with. He made everything from the sale to delivery run smooth. I can not recommend Ryan and Ashley Furniture in Champaign enough and will make all my future furniture purchases there.

Trevin was very helpful and courteous.

Sales associate trevin was great. Selections were okay. Items listed online that we couldn't see in store.

Jodie was very knowledgeable & made our shopping experience easy. But she walks too fast.😉 Seriously, she was fun and pleasant, and she helped us find exactly what we wanted.👏

We had a good experience buying our mattress here ten years ago, and it was time for a new one (and time for our daughter's first big mattress, too!) Ryan B. was so helpful and friendly, he was ready to answer all of our questions and let us really take our time. He was so gracious with our kids, too!

Great selection and service. Go see Ryan he was super helpful.

A big thank you to Trevin for making our shopping day so fantastic! He was so polite and patient with my daughter and I as we navigated our way through our furniture purchase. Thanks so much for a great experience. Can’t wait until the new furniture is delivered!

Ryan was awesome! Helped us figure out the best reclining couch for our needs !

Ryan was a great salesman and sold me a nice couch

Jodi was very helpful, knowledgeable and accommodating with meeting my personal service needs. Based on her exceptional service, I will consider shopping at Ashley Furniture for future furniture opportunities.

Beyond great. Bought second home and did the whole house with Ashley. Jodie(manager) went above a beyond in help and professionalism. Never pushy . She took her time with us until we got it right. We wouldn't hesitate in the future to continue to buy from that particular Ashley furniture.

Ryan B was very helpful.

My Trophy Spouse and I have been virtually stalking Ashley Furniture for a while. We’ve stopped by to test out some chairs because it’s time to send his recliner to a better place. When our friends sent us info on their Sip and Shop event, I knew we had to go. Bubbly and snacks makes spending money less painful. Ryan answered all my questions and made the rounds to show me all our options. He had a good balance of helpful but hands off. We found exactly what we needed. Goodbye old recliner. A celebratory bubbly shot on the way out made for a great day. We’ll be back!

Trevin was so patient and understood the help I needed. He is a valuable employee and I recommend seeking him out if you are shopping here.

Tevon was a great super Help this day. I can't remember his name but it sounds like Treven Or something. Please give him a 5 start.

Jodie was great at helping us buy new furniture. We would refer family and friends to her

Jodie was kind and patient while I bought a new couch. She was knowledgeable and was letting me take my decision at my time not hers. Recommend looking there for any furniture!

We bought a new couch today from Trevin at Ashley in Champaign. He was so helpful and made our purchase so quick and painless! Thank you!!

We bought some furniture from Ashley Store. Ryan Bentley made it a very pleasant experience. He is very professional and friendly. Thank you for your service, Ryan!

Jodie was amazing! Friendly knowledgeable and professional! She helped me find the perfect piece of furniture for my meditation space. Very satisfied!!!!!

My dining room furniture arrived within two weeks. Had two awesome ashley employees deliver and put it together. No pressure sales whatsoever.

Trevin was great to work with. Answered all my questions, helped me get exactly what I wanted, and was professional! I will be looking for him the next time I come in. I can’t wait to get my new furniture.

Very satisfied with your furniture have bought from u before the sales person who took my order was very professional and gave me the discounts that was expected I gave him 5 stars.

I had great help from Jody! She was especially friendly, and showed me to exactly what I was looking for!

My experience was positive. Jodie greeted us right away and helped us find the right base for a bed that would work for our needs with a good price. I appreciate Jody also being straightforward but also seeing if she could improve on cost. Thanks!!

Trevin was an amazing person to work with at Ashley! He wasn’t pushy at all and he truly wanted us to get exactly what we wanted! He followed up with us properly after our first visit and worked great with us on our return visit! He asked the right questions, guided us in the right direction and did his very best to offer us what we wanted at a price point we were comfortable with and got us the financing we were satisfied with! He is definitely going to be the person we go to when we return for all of our future purchases! We are super excited to get our new furniture!

Jodie assisted me with respect, professionalism, and efficiency during my visit to Ashley. She provided relevant information that helped me in my decision to purchase a dining set.

I had a fantastic experience at Ashley’s store thanks to the exceptional customer service provided by Craig and the store manager. From the moment I walked in, they were both incredibly welcoming, attentive, and knowledgeable. Craig went above and beyond to help me find exactly what I needed, offering helpful suggestions without ever being pushy. The store manager ensured everything ran smoothly and made me feel like a truly valued customer. Their professionalism and friendly demeanor made the entire shopping experience enjoyable and stress-free. I highly recommend this location for anyone looking for quality products and top-notch service! Salah and Abeer

Trevin was very helpful ! We will be back to purchase more furniture from him in the future . Straightforward, no pressure , honest , great salesman to deal with . It is possible we may of gotten our sofa cheaper but the service we received was well worth what we paid . Thanks Trevin !

So helpful and caring and absolutely the best show person you could every ask for

Had a good experience finding a new dining room set. Our salesman, Ryan, was very helpful and got us through the process quickly answering all our questions along the way.

Trevin was very resourceful and respectful. He was very patient with my mother and myself while we decided on the right furniture for us! The store itself was very nice and clean. A huge selection to look thur, I thought i had found was i liked on their Facebok until I got to the store.

Jodie was great to work with and found what I needed in store for my new office kitchen.

Good product, friendly service

I came into the store today to check out their pink tag sales. I left with a new bed and recliner. I was help by Ryan, who was very kind and helpful. He answered any questions I had and was very patient. I never felt pressured into buying something I didn't want. He even said that if I had a question after I left. To feel free to call and he would be willing to help me.Thank you Ryan. Great costumer service.

Dee was very professional and pleasant to deal with.

Thanks for Champaign team, special thanks to Jodie for being so professional and assisting me with my order.

Ryan at Ashley in Champaign was super helpful and patient helping me pick out furniture. When they realized the sofa had a sale price online they matched it. They did their best to get me a timely delivery date. The entire process was stress free and easy. Looking forward to getting my new furniture!

Excellent service, helpful employees, and relaxed environment.

Leo was a great help!

Walked into Ashley’s and instantly was greeted by Leo ! He was very sweet and helpful. He made sure I got my dream sectional couch and help me out with sizing and color options. Went above and beyond to make sure the couch fits into the living room and etc , just overall excellent customer service will be coming back soon !

Staff was friendly and helpful !!

I had the best shopping experience. My salesman Leo is great. So very helpful with no pressure. I felt so relaxed and he listen to me. It was like shopping with a friend.

Trevin was very helpful with my purchase of an Altari Queen Sofa Sleeper in slate.

Leo Scott assisted my husband and I in the Champaign store today and he was absolutely fantastic. He was professional, informed, and helpful without being pushy or high-pressure. His level of knowledge and customer service was a breath of fresh air! 5 stars for Leo :)

Trevin did a great job helping me pick out my furniture. I was on a timeline so we moved through the store quickly but he remembered every detail. He was considerate, organized and even had a design sense about him. Thank you Trevin for making this a successful visit to the store!!

Very helpful and informative, and quickly responded when I needed help after I left the store.

Leo was great to work with! We found exactly what we were looking for without feeling pressured to buy anything we didn’t. Thanks again!

We paid for a white glove delivery service which included delivery, assembly, and cleanup. The delivery guys said the bed was too difficult to assemble and then left with the bed in pieces. We waited for a call back from the technician like the guys said but no one called. We called the store and they kept redirecting us to different departments. Finally got the assembly rescheduled and then… Update two days later: We rescheduled a technician to put the bed together after I took work off and he canceled an hour before he was supposed to be here. Still no bed for my kid… DO BUY FROM THIS STORE!

Patiently showed us everything they offered in their store! Very knowledgeable about the products and that really made selecting so much easier ( they offer so much )! A great experience shopping at Ashley! Thanks !

Hi Ryan Bentley, You did a Fabulous Job in Helping Me & my wife Barb in buying 2 Recliners Today from Ashley Furniture Store in Champaign!!

Nice store, but one issue all Ashley's have. Their staff follows you through the store even when you make it clear your browsing. Very unnerving.

Came in looking to replace our old couch. Ryan greeted us at the door and asked us a few questions about what we were looking for. Showed us around alittle, then let us explore to find something that we were wanting. The purchasing process was super easy and didn't take long at all to get through.

Very helpful

Leo was helpful and attentive--just the right amount.

Leo provided a thorough, personalized consulting experience. He was knowledgeable AND friendly all while training a new employee. Thanks, Leo!

We did not end up buying anything as they did not have what we were looking for. That being said the store was extremely clean and had a lot to look at, Leo Scott helped us during out visit and he was very helpful and accommodating! Great place and Leo was amazing!

Trevin is very well versed on all products, helped us out and gave us lots of options. Definitely look for him if you need help.

Lancia Williams was great

Leo was very helpful and made our experience enjoyable!

Very reasonable prices And amazing friendly staff

Had a good experience...Trevin was very helpful and knowledgable...and professional...recommend the purple mattress

Staff was great and very knowledgeable. Would highly recommend

For my first time shopping here, I am disappointed to say the least. We ordered a dinning room set back in November probably a week or the week of Thanksgiving. At that time we were told delivery would be 12/28/24 in the afternoon and we would get a call before the delivery was made. On 12/28, we did not receive any calls and decided to check on a time since we had not heard anything. We reached out to the employee that sold us the set and asked if there was a time frame for the delivery. We found out that employee no longer works for them but also that our table was now pushed back to late February. While frustrating we were not contacted beforehand we decided to wait. Come February 2025 we contact Ashley to see what the delivery date is as we were only told “late February”. To then be told again, the date had been pushed back to March. After letting the woman on the phone know this was ridiculous that no one contacted us about the dates moving she advised a manager would call us. Spoiler that never happened and we had to cancel the order. Back to hunting for a dinning room set

Very helpful and attentive

Trevin took care of us and he is awesome! We got a great deal from Ashley and would recommend Trevin and their services to anyone.

Ryan was VERY patient & kind with us while we tried to decide which product we wanted. He was VERY professional & knowledgeable about the products which made it SO much easier for us. If you are thinking about purchasing furniture from Ashley in Champaign ask for Ryan.

The staff at Ashley were very professional & helpful with everything we had an interest in. Definitely would highly recommend Ashley to family & friends...was a great experience!

Trevin was very knowledgeable and allowed us an uninterrupted opportunity to review the bedroom sets in your showcase. We purchased.a set from the Champaign store and awaiting it’s delivery next month. Thanks! for your help Trevin.

Ryan was great to work with. We wasn’t able to find what we wanted the day we went in but by the next afternoon Ryan was able to locate exactly what we wanted.

Bought two end tables on clearance and the sale price was great. Right now I’m waiting for a missing part to come. Ashley's sales associate, Dee, let me know it’s been ordered and will call me when it comes in. Excellent customer service.

Inhate furniture shopping! The friendly staff made it a pleasure to find a recliner! Prices were low for high-quality furniture!

Extremely helpful, large selection to choose from. We found exactly what we were looking for.

Pretty good selection and friendly salespeople.

Great experience! Great people!

My fiance and I just bought a large sectional, dining room table, bed and dresser with mirror from Ashley Furniture in Champaign. While we were there shopping for our newly purchased home the staff was very kind and attentive. My fiance and I went back to the store yesterday to ask a sales person on how to care for our couch that we just purchased. The salesperson seemed as if he didn't really want to answer our questions about the care of the couch. We walked around the store after speaking with the sales guy to look for home decor and not one person approached us if we needed assistance. There were at least 4 associates huddled in a corner on a couch talking amongst themselves. We were going to purchase some more items but decided not to based on the lack of attention from the salesmen.

Was a great experience had lots of help and picked out a beautiful couch.

Went to Ashley Store on 12/31/24 to look for a sofa. I saw a sofa that I liked. Mr. Robert St. Clair ( sale representative), shared information that helped me make the decision to purchased the sofa. Mr. St. Clair was very nice and professional. I appreciate his outstanding customer service. Mrs. Hud.

Working with us to try to get a loveseat recliner ASAP for my mother in law...

Thanks Rob for your help!! Great first experience.

Great experience at this store! Alicia helped us find just what we were looking for, and at great price! 10/10 will shop here again!

The service was wonderful.My sales rep was outstanding.I take her for helping me thank you

The process of choosing and buying this new set for my living room at the store was great, not only the furniture is comfortable, modern, functional and nice but also the store staff were great, friendly, helpful, willing to help me finding the right furniture. Fits my living room as a glove and all happy at home!

Love Justin he made the transaction so simple and easy!

They gave me a great deal with no bs or sales gimmicks. If haul yourself you can save a lot.

Justin was amazing and so helpful to work with. Very helpful on the floor and very welcoming when we entered the store. Thank you for helping us with our purchase

Rob is very pleasant and easy to work with, we will be back because of him.

My husband and I walked into Ashley with the intention of just LOOKING for a new sofa. We have some space constraints in our living room, and weren't totally sure we'd find something we both loved AND fit in our space. Right away, Rob greeted us at the door, took time to chat with us and get a sense for what we were looking for, and showed us a piece. It matched our description but wasn't quite right. He the provided us with tape measure (we forgot ours at home like rookies) and let us meander around in peace. When we finally found the piece we loved, we were a little disappointed because there was just no way it would fit. Then Rob came to our rescue. He immediately assured us that the sectional we were looking at was completely modular. We were able to make it work for exactly our space. We also ended up purchasing 2 chairs (on clearance)! Rob was great, ro be honest. We've never had a bad experience purchasing furniture, but it's never been memorable before. This was a great experience! We can't wait to get our new sofa (hopefully in time for Christmas) and relax in comfort.

Great experience, everyone was helpful and was able to get a great mattress

Fast, friendly and helpful

Joe was fantastic!! Thanks for putting up with us while we made our decision!

Diarien was super friendly and helpful. Prices were good. Fast delivery.

I bought a sectional and the sales person put my order in wrong, the factory mislabeled a piece and it was delivered completely wrong. The store then took several days to address the problem despite me calling immediately and repeatedly, I was then a given incorrect delivery time and I still don’t have what I paid for. Every single person I have talked to has somehow gotten part of this wrong and it is staggering.

Dairien was awesome. He listened to my needs and went, what I thought, was an extra mile ro insure I found exactly what I wanted. Thanks, Daimien!

Craig sold us some very nice furniture. We are happy with the purchase that we made.

Alicia helped us pick out the perfect couch for our family. Having pets adds a level of concern and she gave us her honest opinion. Cathy was the manager on duty and she gave us a great deal on the price. Definitely recommend them!

I stopped in for a sale and I was gladly surprised even though I was clearly in the sale section a very nice newer employee came and helped me! She told me her name and offered assistance. I ended up buying a few things on sale and she walked me to my car to help carry! She was delightful and it was a great experience and I got a few cool pieces!!! Thank you!

Diarien was very friendly and helpful in my shopping experience at Ashley Furniture. He took the time to show me around, answer questions, gave me time to look around and closed the sale when I was ready. I would definitely recommend Diarien and Ashley Furniture for your furniture shopping needs.

Went in to look for some furniture, i was greeted but was looking around, i found something i was interested and the owner had to help me because she couldn’t find anyone else to do it. She was lovely and very kind but very embarrassing to her staff because they made her look a fool when she was entrusting her team. sales person was friendly but very pushy it made us uncomfortable

Went into Ashley’s looking for bedroom furniture. Craig Iles was my salesperson. He was very friendly, professional & had a great attitude. I appreciated his help

Diarien Garrett helped tremendously with my purchase in getting the right items ordered. Great customer service!!

Diarien was a huge help and went above and beyond to make sure we got the BeanBag lounge we wanted, in the matching color we needed...

It was a pleasure meeting him. He was very helpful in picking out the right, and most comfortable furniture, for my bad bones.

Good helpful salesmanship. Direct information good prices. Recommend.

We had a great experience at Ashley furniture this morning at Champaign Illinois. Diarian Gartett was super helpful, friendly, and made buying a chair for my elderly Dad fun and easy.

Couch and dining room table were delivered today in great condition. I am very satisfied with my experience from beginning to end. The salesman was very helpful with choosing between multiple options and the movers were very friendly, careful and efficient! Great job!

Sean was great to communicate with. He and his team were able to possibly get me a couch that was on limited supply! Would recommend contacting them for your next Ashley product.

I enjoyed shopping there as no pressure salesman, no one followed me around and when I needed to purchase items it was fast easy and awesome experience. Delivery man was extremely kind and helpful

I was on a time constraint and Justine took me right to what I described I needed. He showed me the features of the chair and I was out the door in under 30 minutes. Very pleased with this experience.

Our salesman Sean took over for another salesman as he was too busy, and I'm glad he did. Sean did an excellent job going over the features and benefits and what extra services there were and at how much. Will definitely shop with him again.

Very helpful and explained everything

Had a wonderful experience with our sales man Sean he was very polite and helpful explained everything and plus our question he deserves more stars then 5 awesome place

Extremely helpful, nice, and not overbearing. Great experience 20 minutes before the store was going to close.

Justin helped us today! He was super friendly and helpful. Will definitely come back to Ashley’s in the future when I need any furniture.

Stoped in to look at recliners today & we with no intention to buy anything since we were just looking. Justin helped us tremendously was very knowledgeable of the products, price & warranty. Answered all our questions & we decided to purchase two recliners. Thank you Justin for all your help & we will be back to see you when were ready to be buy the Tempurpedic mattres.

Craig was very pleasant to deal with and made the process fast and easy. I will recommend Ashley and Craig for anyone shopping for furniture.

Zipper broke underneath cushions. My wife didn't like over all workmanship and wanted to return. Agreed with 15 percent restocking fee and refund was promised. However, it took 4 days. However salesperson was nice and stayed with the issue. I would go back for him!

Sean was super helpful and not pushy like some salesmen can be! He helped me find the best piece for my budget!

In and out of the store very fast, Trevin knew exactly what to do. A+

Craig was great and easy to work with!

Absolutely excellent service! I went into Ashley after receiving credit through the Ashley website because I wanted to see the Stupendous collection in person. I’ve been dreaming of owning the Stupendous Oversized Chaise after seeing it on social media. Diarian helped us, and he was kind and patient and answered all of our questions. They had a “bean bag” over by the collection that matched perfectly with the set and was so soft and comfy, and me and the kiddos fell in love with it too. Apparently it isn’t offered online and is limited edition. We decided to get the chaise and the bean bag, but it turned out the credit we applied for was only able to be used online. I was sure we weren’t going to be able to get it. But Diarian and the team were able to transfer my credit to in-store credit and help me complete my purchase! We walked out that day with the cozy bean bag and are waiting for delivery of the chaise. Can’t wait!

Craig was first in line to help me. He helped with all the questions Ive had and still do. He goes above and beyond his job for sure and is super easy to talk to(compared to employees that stalk you around the store while you look and shop) One of the nicest gentlemen ive met in my 20+ yrs of retail. He needs a raise and an office with a window view. Hes professional , studious, and kind. He knows his products and isnt afraid to say he doesnt know an answer to a question, as he looks it up with the customer.

Great service! Dylan was knowledgeable about the products available and different variations. He didn’t rush me into making unnecessary purchases but helped me find exactly what I needed. Thank you!

I must start by saying I am biased…I previously purchased a mattress from my grandson Justin…. Not only is he extremely knowledgeable in his products, each and everyday he calls me to talk about his work and he tells me about his enjoyment for working for and with incredible family business, and the leaders in the store. Thank you Justin! Thank you Ashley for continuing to grow your sales personnel in a positive way!

Sean was great. He left us alone to decide what we wanted. Furniture ordered. Thank you

We had Dylan Dunlap as our salesman and he did an excellent job especially with not pressuring us. I usually get turned off by going into a place and someone constantly pressures you that makes me not want to come back. Dylan gave us the space that we needed for us to figure out what we wanted to do and talk about it as a family, and he answered all of our questions that we needed at the time he was an excellent sales person highly recommend !!

I highly recommend this business. Clean and professional environment. Justin was great! He was very personable and knowledgeable about their products and our needs.

Sean was the associate that helped me and my husband with our purchase. He was very patient and knowledgeable on various payment options which was really helpful. Overall, we were very satisfied with our experience and purchase! Thank you Sean!☺️

We were in and out in 30 min for new outdoor furniture! Our salesman was fantastic! Furniture is very nice quality!

Dylan was the best salesperson. Wonderful to work with. Whole staff was amazing. Will be back for sure !

Sean was great to work with! Will definitely use Ashley again. Thank you

Dylan went out of his way to help us find the perfect living room set for our family

Great experience ordering furniture for our son’s apartment. Ashley’s is our go to furniture store and Jeff was very helpful and offered payment options to best fit my family.

Sale representative Craig Iles from Ashley - Champaign, was helpful and informative. I appreciate his assistance in help me find my bedroom set for my lovely new home.!

I despise buying big ticket items like furniture and cars. But Justin at Ashley made the experience actually enjoyable! He knew everything, worked fast, did not try to upsell me on anything, got me the best price, and was fun and engaged! I will be back Justin! You've been warned!

I was in the Ashley Furniture Store on Anthony Drive in Champaign. While I was there Mr. Diarien Garrett helped me to purchase exactly what I was looking for. He was very kind, knowledgeable and helpful (yet not pushy). Answered all of my questions. Because of Mr. Garrett’s awesome customer service, I will definitely recommend and will be returning to this Ashley Furniture store in the future.

Dylan was friendly, knowledgeable and informative.

Darien was a delight to work with. I have to admit after having a bad experience I have to admit I was leery. I will come back .

My husband and I love shopping at Ashley Furniture. They have the best prices in town for the quality! On our last visit we had the privilege of working with Diarien. He was great. He was there when we had questions but didn’t hover or make us feel pressured. It was a great experience and we would definitely use Diarien again!

Really unsatisfied with the customer service with this place. My girlfriend is a lot nicer than I, so unfortunately I have to get on here and leave this review. She bought a couch from here the beginning of June 2024. Spent thousands of dollars on this couch. Everything was good until the delivery and install of the couch. This couch was a 6 individual piece sectional. None of which was put together right. Most of it wasn't even locked together. If it was, it would only be one of the 2 pins locked in. One of the pieces controls two of the recliners, none of the wiring was right, and that you just have to clip in to the right wiring harnesses. When she called to let them know this, the only reply she got was the guys they sent out to do it were new. No offer to come fix it and make it right, which means I have had to be the one to fix everything. Hence, why I'm leaving this review. I recommend not spending money with this place. I know I will never give them a penny of mine, and if my girlfriend ever does again, I'm going to have her head examined.

Justin B was incredible! He listened to our needs and figured out how to make it work within our budget. We couldn’t have done it without him! Thank you

Trevin was an amazing salesman and got me everything I needed and more

Sean was great to work with while purchasing our new sectional.

I worked with Diarien G and he was honest, helpful, and genuinely interested in furniture and interiors — a total delight.

Justin was great to work with throughout the entire process. Super friendly, remembered details from our previous conversations, and got us a great deal.

Ashley Furniture offers terrific service, huge inventory, and great deals; what’s not to love? A special shoutout to Sales Asst. Manager Sean, who is super helpful, knowledgeable, and laid-back friendly. I highly recommend.

Sean and Darion were super helpful they let me speak about what I want and then offered advice. They worked with me on getting a great financing deal and even hooked me up with some great accessories with my purchase

Products were good, people were knowledgeable and friendly! Great Experience!

I picked out a brand new couch here and they were friendly and helpful!

Justin was friendly, helpful and accommodating. We appreciate all he did to get us our new furniture.

Dylan did a great job of steering me in the right direction of finding a mattress and power frame that best suited my needs.

Bought my couch here and came back for bar stools! Justin made the process easy, from selecting a style I wanted to the purchase itself! I’ll be returning for sure!

Dylan was so helpful and made our experience perfect! My mother is 90 and he had such patience with her. What started as one loveseat ended up with another chair, tv credenza, table and chairs, and pillows. We'll go back, definitely!

Sean was great! He was very attentive, explained everything and got us a good deal.

Diarien was an incredible help for me as I was choosing my first brand-new couch. Very excited for it to arrive!!

Justin at Ashley was very personable and knowledgeable. He made the process painless and quick!

Had a very friendly person helping. And helped us to find exactly what we needed. The chair was delivered on the exact day they said, and the men were very nice and got it set up and ready for my person. Would recommend this place to other people.

Diarien was so helpful and was very thorough to make sure I was getting exactly what I wanted for my new home!

Craig has been super helpful each of the multiple times we’ve been in or called. I walk into the store and just ask for him. He gets the job done quickly!

No pressure and willingness to answer all questions and easy to deal with.Very surprised.Craig made our experience enjoyable.Would highly recommend Ashley and to deal with Craig.

Great customer service!

The crew that manage and run this store are 100% all about making sure customer satisfaction is first and foremost

Our salesman isDylan Dunlap he showed us 4 or 5 versions of all power sofas. We choose the Boyington. Dylan also gave us options for our financing, along with a 4 year protection plan . Great job Dylan .

Justin did a great job at helping us find our new sectional. Buying process was quick and easy. Would definitely recommend to anyone looking for new furniture.

I went into Ashley Furniture and was immediately greeted by Darien Garrett. He was extremely helpful and friendly. Allowed me to browse unencumbered but came back periodically to see how I was doing. I wasn’t able to find anything on that day but still looking. Should I go back there I hope that he will still be there.

Very helpful, informative, and Friendly.

Friendly and helpful

I had Dylan Dunlap in the Champaign, IL store and he was WONDERFUL. I purchased a couch to surprise my boyfriend and he knew just what to do! This was my first time purchasing furniture and he helped me every step of the way. Thank you Dylan for being so amazing and to the rest of the store for being so friendly and answering any and all questions i had!

The young man Justin was so friendly and helpful. When my daughter and I walked in there was two young men standing to the right of me that were talking and never came towards me to ask if I wanted anything. Justin came from the other side of the store saw my daughter and I and immediately asked could he help us find anything. He sold me a living room couch and chairs. I paid cash. This young man should become employee of the month or something. Thank you Justin for your patience and kindness.

DIARIEN GARRETT Was so helpful and made my clients world work. They decided to add a piece last minute and he was able to make that happen for us. He was resourceful, courteous, and fast. I would recommend his service anytime!

Too expensive

Diarien was so helpful in my search to pick out a couch!

Very friendly and a great simple transaction.

Dylan Dunlap!!! What an awesome salesman! Thank you for all your help today finding the perfect sofa.🤗

Justin and Darien both were a tremendous help in the selection and delivery of my furniture. They were both very welcoming upon entering the store. Thank you!

Waited 3.5 weeks for furniture that they said would be delivered May 23rd. Then called to get an estimate of time of delivery tomorrow, since I hadn't heard from them since I bought the furniture, just to get told they couldn't deliver it until June 6th because that's the day my sales person put on my order... We specifically agreed on May 23rd multiple times because I told him I had guests coming May 24th. Not sure where the miscommunication happened but will definitely not be buying from here again.

Great service. No pressure answered all the questions we had.

Trenedy Naugle was an excellent salesman! I would 100-% recommended Ashley Furniture to people searching for new home furnishings!

Mr. Trenedy Naugle, was my sales person. He,was ready to assist us in a kind way. Mr. Naugle found just what we were looking for. The next time we come to Ashley store, we will definitely ask for Mr. Naugle to assist us!

Craig was very nice and was more than happy to answer any questions we had! We are looking forward to doing business with him at Ashley furniture!

Dylan helped us out today and did a fantastic job! He found us exactly what we were looking for and helped us out tremendously. Thank you!

Mr. Naugle was very nice to work with

Diarien Garett was super helpful when it came to making a sectional selection. Very attentive, knowledgeable, and willing to move furniture to give us a better idea of what we wanted and what would match with it. Craig was also very helpful and answered all our questions thoroughly! Would highly recommend them both for future purchases!

Justin was excellent/efficient in helping us purchase our sectional and was very personable. -Overall, it was a very positive experience.

Diarien was very kind and eager to help! He gave us plenty of space to find what we were looking for. We will definitely be back.

Justin was amazing, knowledgeable, accommodating, and just all around wonderful to work with. Purchased a bedroom and dining room set and he made ordering and delivery an ease for us.

We purchased 2 mattresses from Ashley. Craig was very helpful and knowledgeable!

Visited Ashley Furniture Store in Champaign looking for a side table. Found the perfect one and was able to take it home with me. Worked perfect where I planned to use it. Craig Iles was my salesman and was very helpful.

The salesman was very helpful and knowledgeable of the products and was able to get us what we needed.

Dylan Dunlap was wonderful to work with. He had a well of patience and helpfulness working with me. Everyone on the floor was so helpful and very friendly. Really appreciate it. I’m

Trendy was so AWSOME. Went back the second time and was just as pleased with the help we received.

Mr.Grain Iles Was very awesome salesman he wasn't pushy , He answered my questions and my wife's. He was polite, and courtesy and always a smile on his face . Thanks Mr.Grain for you help . Mr,& Mrs, Teeguarden

Sean was an Amazing sales guy and also Trevon was too. At the Champagne Ashley furniture store. They beat out slumberland furniture store

Quick and easy process from start to finish!! Very friendly customer service! Highly recommend!

We went to Ashley with hopes of finding a sectional couch for our new home. Dylan was awesome with helping us find a sectional as well as giving us space to decide! Find Dylan, you won’t regret it!!

Sean was great to work with. He listened to what we wanted, and in no time we had our furniture selected. We can’t wait for the rest to arrive.

Dylan was awesome and also his manager! They provided us the best service and gave us a fantastic deal! Definitely going back for future purchases.

Justin was really nice & patient with me. I appreciate all his help.

Very friendly and gave us a great deal

Very Helpful and pleasant to work with‼️ We truly appreciate Sean’s help with our purchase‼️

We were only shopping for an ottoman. Ashley is having their spring clearance sale. We ended up buying a 5 piece sectional with ottoman. We've never bought from Ashley before but the sofa seems well made and durable. Dylan and Trevin were great to work with! Good experience.

Dylan helped my fiancé & I find the furniture that best suited our home! He was very knowledgeable and not at all overwhelming like we all know some can be. He gave us room to make a decision on our own and was 100% available whenever we had a question. If you need help at all, he’s your guy! Thank you for an awesome experience Dylan!

I did not intend to buy anything while I was there. I was more window shopping than anything. But my sales person Craig did an amazing job making the deal work how I needed, so I couldn't say no! So I bought a couch o.0 8/10 would recommend. 2 points lost because I was almost 10 minutes in the store with no one reaching out or acknowledging I was there. Not a terribly big deal, but would've been nice.

Very helpful, attentive and willing to accommodate. Quick and easy paperwork, financing and approval. Very pleasant experience overall. Dylan was great from start to finish.

Excellent, in everything I needed! I ordered dresser, had a mismatched drawer front, they shipped the correct one, within a few days. No hassle!!!! I'm so impressed!!!!!

Our sales guy Justin was awesome and made the process smooth and easy. He was very knowledgeable about the products and warranty. Pleasant guy and I would come back again for sure. Ashley has always been good to us as far a past purchases and present. My sons even buy from Ashley in other states.

Sean was very helpful in finding what we need.

I had an issue with a delivery and Trevin was quick to reach out to me to see how he could be of assistance. I really appreciated the great customer service. I understand issues can arise, but it's great communication from the store when these things happen that will keep me coming back!

Sean did an amazing job finding the furniture I was wanting to order and getting everything squared away so I could get it in a timely manner. Thanks so much!

Great customer service easy to talk to and made my time in the store very enjoyable. Will defiantly recommended and will be returning myself in the future. Thank you, Justin!

Great service and knowledgeable sales people!

We had not done business with Ashley before. Shopping for a mattress is not the easiest. Patting, sitting, even lying down says " is this the one?" Craig was patient and well informed to answer our questions and respond to our wishes. He respected our budget. Yes, we shopped around but came back to Ashley. Ashley is a great place to have a relaxing, no pressure experience.

Craig was helpful in the process of getting my first furniture set for my new home.

Was greated promptly as we entered, explained to Sean what we were looking for in a new couch, needless to say we bought a couch and a new bed. 4/12/24 Update, mixup on delivery and items ordered. Wrong parts of couch ordered and delivered. What was delivered was not even an entire sectional couch. I removed my old couch from the room to rearrange clean etc. so now thats blocking up my garage and I have no couch in the room. Looks like old couch is going back in, but of course I already threw away parts for it. So I have an extra King size bed and box spring in my room as well. Delivery men refused to remove old items, which I understand they had other new items on the truck to deliver. Delivery ticket was not filled out correctly by saleman, we were told we would be the last Delivery so that they would remove old items, we were the first. Will update as the process goes.

Sean was amazing to deal with. Very professional and an easy going attitude.

Sean was great! So helpful. He even moved couches around to help us visualize our set up.

Jeff was great to work with! He helped us pick out the right bed and he was very patient while we took time to make a decision! Highly recommend!

update! Horrible product, poor product assembly team. I received a bed (frame only) paid extra for coverage and assembly. The bed arrived and was assembled without connecting bolt for the headboard and side rail. I reported the issue and it's been he'll ever since! I could go on and on! Extremely disappointed, I will NEVER shop ASHLEY FURNITURE again

Jeff was able to quickly handle a warranty for us and made it a stress free simple stop! Thank you for the excellent service; we will definitely shop with Ashley Furniture again soon!

Trenedy was VERY helpful! I received Great service while picking out new furniture for my new home. Amazing prices as well thank you for your service!!

Quick easy transaction. Delivery on time, when they said they were going to be there. Hawl away was seamless and the new furniture perfect

Jeff was great. Knowledgeable but not pushy when it came to testing mattresses and upselling things

Make sure you really like the furniture you are interested in and take your time to look through and see your options read through the warranty if you aren’t happy they have you take the furniture back to them yourself which is difficult and even though they cover by saying warranty covers for it not at all times it can be denied and if you realize the furniture you chose isn’t good quality they won’t do anything to satisfy the customer you are stuck so think through your options

Craig was great he knew the product s fyi he walks very fast it was a pleasure working with him

Sean was very helpful and patient. We ended up with a set of furniture we really liked.

Craig was great! Helpful, friendly, knowledgeable!

Sean was very helpful. He quickly steered us to a couple of products that met our request. The sales process was completed quickly and efficiently. .

We had a wonderful experience today shopping in Ashley furniture in Champaign Illinois. Our sales representative was knowledgeable and attentive. We found just what we were looking for and the price was very reasonable.

Very friendly, efficient, helpful and quick to get in and out without a fuss!

Great quality chair. BEST prices!

Very nice, professional and took care of all the questions. A valuable employee.

Trenedy was a wonderful help! Very personable, and very knowledgeable!

Salesman was knowledgeable, professional, and timely. Excellent experience!

I purchased a platform bed and nightstands from Sean Johnson at Ashley Furniture. He helped me locate and order items they did not have on display. He was very helpful and not pushy.

I went into the store today to check out a sectional I had seen online. I decided I loved it and wanted to purchase. Justin had me in and out in under a half hour with quick and quality service! Looking forward to my delivery soon.

Where all the ladies at? Lemme tell ya girls, you need some furniture without any hassle? Then ask for Craig. Not only is he easy on the eyes he's easy to work with. I was in and out of there in a half hour. 10 out of 10 stars.

Jeff was very pleasant and professional to work with. My brother and I had an idea of what the family needed and a budget arranged ahead of time. Jeff not only HAD the style we wanted, but MET OUR BUDGET PERFECTLY! Thank you all for a wonderful experience.

Craig and Sean were super helpful getting our new mattress and bed picked out!

They really took their time and explained everything in detail was a good experience !!!

My husband and I have now furnished two entire homes with Ashley Furniture from the Champaign store. We recently went in again to purchase furniture for our living room. It is a decent size, and we currently have a huge sectional, that we bought years ago and have added onto a few times to make it fit our current living room. It has seen lots of wear and tear, and it was time for something new. I already knew what model I was leaning towards because it was literally the only option to be able to make it large enough, or configure seperate pieces to fit our home. We were greeted by Sean who was very friendly and helpful. He was quick to answer any questions we had, but also allowed us time to check out other furniture on our own, as well as making a couple of recommendations for us to try out. Once we decided for sure to go with the one I had configured online originally, Sean got all of the pieces set for delivery to our home, double checked it was all correct and how we wanted it, and we should have our new furniture in 4-6 weeks! :)

Very happy with our shopping experience!

Had a nice experience buying furniture. Craig at the store was friendly, helpful, and easy- going.

Friendly staff and great pricing.

I couldn’t be more happy with the service I received at Ashley Furniture Store. To top it Trenedy Naugle was the bomb! You really need this guy to help you he legit is GREAT!!

Clean, friendly, helpful service

great place & a great experience! super easy process & super nice workers!

Very friendly, not pushy staff. Let us browse as we wanted, answered questions as we asked. Very knowledgeable staff. Great experience!

Came into the store today and worked with Trevin. Trevin was very professional and could answer every question I had. Did not make me feel pressured or rushed. He made everything feel smooth and easy. 10/10 would recommend working with Trevin!

Sean was extremely helpful. He even helped load an item without a coat in freezing temperatures! Definitely 5 stars!

Jesse was very helpful helping us decide the right furniture for our family. He gave us a lot of information and had a lot of patience until we decided what we were going to purchase.

Was greeted as we came in the door, and we enjoyed working with Justin and Craig. They helped us pick out what we needed without being pushy.

They have been wonderful through the entire experience, especially Jeff. He answers promptly and was able to work out an add-on to my order with ease.

Excellent place to do business, staff was very helpful and attentive to the customers needs. Trevin did a great job answering our questions, and made us feel like he really appreciated our business thanks again

Great customer service by Jeff! He was very helpful in helping us pick out our new bedroom set and getting the Financials in place! Will definitely be back for more furniture!

A friendly and professional place to buy from.

Kathy was very helpful when I needed to order a replacement cushion for my couch! Super friendly and very quick shipping!

Was a great help finding me what I wanted for my new house.

Craig went above and beyond to help us

The difference between the Champaign and Bloomington store is night and day. Trevin at the Champaign store was easy to work with, efficient and very kind.

Working with Craig to select our bed, sofa and desk was easy and professional. There was no pressure to upsell and Craig was patient with us every step of the process.

Jeff was a great salesman to work with. He did a good job of explaining our options and helping us select the best sectional for our setup and price point. 100% recommend Ashley Furniture and Jeff!

Sean was very knowledgeable and is a great asset to the store. Very polite and courteous and was a pleasure to work with.

Friendly, helpful with a good ability to identify our needs and match them to a fine fit.

Trevin was great! He was friendly and helpful and made the buying process smooth and easy! No pressure salesman that let us take our time and make the right decision for us! Thanks Trevin!

Comfortable and inviting

Jeff was very helpful and knowledgeable.

Sean was very helpful. Gave us plenty of time to look around without trying to pressure us.

Great service all around d from sales to delivery and set up

Craig, had great customer service !

Good evening how are you? Sean was a great salesman. He took his time he was patient very helpful

Sean Jesse gave me great service 👏 and were very nice

Shawn is an excellent salesman with care and concern for the customer. The manager was nice enough to match their online price and eliminate the down payment, helping us with the decision to buy or not. I highly recommend shopping directly with Ashely for your household furniture needs.

I purchased furniture from Ashley’s last week and Jesse who helped me. He let me know what sales they. Jesse had explained everything in detail and had a lot of patience because i kept switching what rug i wanted. The lady at the front desk i didn’t get her name but she was the best as well with patience. I highly recommend Ashley’s furniture!

Trevin was a big help! He answered all my questions and was patient! Thanks!

Was hoping to find something before Christmas, and what we liked was “in stock”. Which was great, but apparently “in stock” means in stock in a warehouse, in Bloomington. And they only deliver once every other week. So just plan on having to order and waiting for your “in stock” purchases.

My husband and I needed to buy a sofa. As soon as we entered the Ashley Store, an employee greeted us, asked us what we wanted, told us what areas to check out for sofas in the store, and handed us a sales flyer. The Ashley Store carries the largest selection of sofas of any furniture store we visited in the area. The staff let us freely take our time to wander through the displays trying out dozens of sofas. We needed a sofa that met several criteria. We found three great choices that checked all of the boxes. Sean offered to give us quotes on the three sofas. Sean also went over how the optional protection plan works. We ordered the sofa. The price beat three other stores, plus the sofa fit what we wanted exactly, no compromises. The sofa arrived in one week. We picked it up ourselves at the scheduled appointment. Loading went smoothly with an employee there to help. The sofa arrived very well packed--plastic bag, protective foam, full cardboard surround, then super heavy duty plastic sealed over everything. The sofa looks great and sits everyone comfortably. I highly recommend the Ashley Store and Sean for a completely hassle free, no high pressure sales tactics, furniture buying experience. Thank you for making it so easy to find and buy our ideal sofa.

Good experience. Sean was helpful and willing to help.

I knew exactly which pieces I wanted to purchase before coming into the store and Jesse made this process quick and seamless.

Great selection and staff was helpful but not pushy at all. We took our time deciding on the right couches and came in multiple times after contemplating what would work in our house. Highly recommend this store!

Great business!!! Easy shopping no pressure. Bob

Jeff was incredibly helpful with finding the right sofa for our living room, which is actually a really tricky space to fit. He helped me find a variety of options for the unique sizing situation and was ultimately able to find something very nice for the space. Communication was excellent and he was very accommodating!

Trevin was very helpful! He made the couch shopping experience fun and easy.

Jeff was amazing! Helped me find a couch and then when the couch I got wasn’t going to fit, he found an innovative solution ASAP. Best customer experience I’ve ever had at a furniture store!

Jeff Bruner was very helpful and answered all of my questions. We didn’t end up making a purchase at this time but I was very pleased with the experience and will definitely ask for Jeff when we go back in the near future.

Ashley has evolved into quite the place for solidly built, modern furniture and accessories at very reasonable prices. My husband does not enjoy furniture shopping, yet he will go to Ashley's. The staff are helpful but not invasive. We had a great experience.

Our salesperson Jeff was amazing! He helped us to find the perfect sofa to fit our very narrow doorway and unique situation with a small space basement. We were so happy to finally have our cozy area finished with a high quality piece of furniture. My son came home for thanksgiving and he had the coziest domain in our basement! Thank you Jeff!! Happy holidays!!

Jeff, as well as everyone at Ashley Furniture, was a pleasure to work with. Very friendly and helpful. Couldn't ask for more in the way of customer service. A little disappointed that delivery was a month off and I think their 'haul-away' cost for furniture being replaced is way too high, but that has nothing to do with the people at Ashley. They were great!

The associate I worked with answered all my questions and was very professional. This was my first time buying a couch and they ran me through everything I needed to make sure the couch lasts.

Great experience again with Ashley store sales associates!

Trevin was very accommodating, helpful, and patient while he helped me pick out a bed. Very happy with my experience!

Sean was very personable and helpful while giving us space to shop around. He also remembered our names from earlier in the day. Black Friday is a crazy shopping day and this big purchase was very easy going! Thanks, Sean!

Amazing associates (I think his name was Jesse), fair prices, great experience. 👍

Sean was very helpful as we searched for a recliner- he went above the mark in helping to arrange delivery- and during the busiest time of year! Thanks Sean

Trenedy provided excellent customer service while remaining professional and inviting!

Jeff was very patient and helpful while we shopped at the Ashley store in Champaign, Illinois. Thank you Jeff for making us feel welcomed while at the Ashley store.

Trenedy was great to work with. Very friendly and helpful.

We were looking for a new mattress and Trevin was our sales representative. He listened carefully to what we wanted and showed us several possibilities. The mattress, frame and headboard we purchased were within our price range, with great features and of high quality. We are very satisfied with the amount of furniture choices in the store, the awesome sales personnel and the flexibility of the upcoming delivery.

Trevin was very patient and worked with me on price to get the sofa that I wanted. Will be back for matching pieces.

Everything was wonderful coming to this store. There was a great selection of furniture across various styles that really allowed us plenty of options to consider. All of the employees there were incredibly nice and helpful. Our design consultant Craig, was in particular a joy to work with. He gave me and my wife plenty of time and space to look at stuff while also always being available if we had any questions, and made the closing process very easy. Would 100% come back to this store again.

Trevin was VERY knowledgeable and SUPER helpful. Worked with us to get us just what we wanted at a great deal.

Jeff Bruener did a great job, helping me select a pair of lamps. Very knowledgeable and professional.

Jeff in the Bloomington Illinois store was incredibly helpful and professional in every way! Great Job!

Sean was amazing! He helped us understand everything step by step and was super helpful!

Staff was friendly and helpful

The gentleman that helped me did a wonderful job - very informative

Ternedy was very helpful even though he's new he put forth every effort to make sure I was satisfied customer. If was a wonder experience.

Knowledgeable representative. Excellent selection. Right price.

Excellent knowledge and service

I knew what I wanted. Greg did the ground work so I didn't have to walk. The next day I also bought a bedroom over the phone. Great experience. Thanks for accommodating me. Fun experience

We were well taken care of by Sean. We would definitely go back and ask for him. Great service

Sean did great with helping pick out a new mattress.

Sean at the Champaign location helped me with my purchase. He also got my price adjusted for me. Thanks again for everything!!

Very approachable and friendly. Very professional. Handled our purchases very smoothly and quickly.

Great service provided with quick answers and lots of options. In and out with a great couch in less than 30 minutes.

The rep was very nice. Give me adequate time to look around on my own along with answering any questions I needed was not pushy vary respectful!

Trevin was very helpful and was able to work with us to get our items down to the price we needed that was within reason.

Jesse is wonderful to work with ! He is so polite , caring, respectful and not pushy at all ❤️

Sales person Ed was very good to work with. Slowed me some nice recliners. Answered all my questions. Just started looking today. Not in a hurry as my office is not done yet.

One of the great service experience I had with Edd today, great personality he went the extra mile to make sure he show us the right pieces of furniture will work for our new house, I will highly recommend him if you want to deal with a really good honest above and beyond customer service person, ask for Edd if you need a good service.

Jeff is amazing!! Very helpful, great communication and goes above and beyond

I was very impressed with my sales person.

I’ve worked with Edd before and always get wonderful service. He is very knowledgeable and helpful when making the decision to purchase something for my home.

Sean was great. Around when I had questions but didn’t hover.

Our salesman, Ed, was able to answer every question we had about our purchase. He also explained all options of the love seat, the purchase options and the delivery. I feel we made the right decision.

Quick an easy. Very nice stuff. Their delivery guys however were a joke. Wouldn't carry my dresser upstairs literally paid like 800 dollars for them to deliver it, carry it in an set it up he told me they couldn't do it an left it at the bottom of the stairs. So me an my wife had to carry our furniture up by ourselves after we paid them to do it... 2 guys who deliver furniture for a living couldn't do it but me an my wife were able to in about 10 mins they just didn't want to mess with it. Wasn't a good start.

Trevin is a great agent, he made easy for me to find that I was looking for. The store has great articles, is a perfect place to get good furniture.

Trevin was very helpful the whole purchase was very easy

Salesman was knowledgeable and helpful without being pushy. He listened to our concerns for size and material because we have dogs. He helped us choose a new couch and loveseat that fits our requirements and lifestyle.

(Translated by Google) Excellent attention!!! Great prices...thank you (Original) Excelente atencion!!! Excelentes precios... gracias

Jesse was super helpful! He was attentive to our requests and helped us find exactly what we needed, for the price we wanted.

Got a sweet price-match deal on a reclining couch thanks to Trevin. Great dude, helped find exactly what I needed.

Jesse was so helpful with our shopping experience looking for a new couch and chair!

Edd was so nice and helpful. He actually cares !

Jesse Miller was very knowledgeable on the different types of mattresses. He can help you pick out the right mattress based on your sleep habits. Service was friendly and professional. Will recommend to all my family and friends.

Jeff was very helpful. And I was able to purchase my wife the sectional she seen and loved. Can’t wait to have it delivered

Ed Flowers was awesome helping us decide on our new furniture purchase. He is very knowledgeable about the furniture which helped us narrow down our final selection. Very friendly guy, great to do business with. We will definitely request him again!

We love the shelves we purchased and appreciated the great service!

The best

Jesse was very kind and made sure we found the perfect pieces that fit our style and our budget. He was personable and professional. We will definitely be back to work with Jesse for our future furniture needs.

Listened to issue. Explained available options. Was very helpful in the purchase of a mattress, railing and box spring for a birthday present for my 9 year old grandson's birthday.

Very respectable with just wanting to look around. If I had any question they were able to answer them. Very friendly. Easy to order and fast shipping or delivery.

We bought a bed from Ashley Homes and Jeff assisted us throughout the process. Everything went very smoothly, the bed arrived within two weeks! Jeff also made sure that the price matched the online offer. Overall great experience and we will definitely be back for more furniture!

We love Ashley furniture. This is our fourth time purchasing from them. We’ve always been happy with quality and cost. It’s now out first and only stop when shopping for new furniture!

Craig is amazing. He’s so sexy but also very smart.

I had a wonderful experience at Ashley! Trevin was very knowledgeable about the store and pieces. I will absolutely come back and ask for Trevin!

(Translated by Google) Very friendly (Original) Muy amables

I just bought a sectional from Ashley-Champaign and worked with Jeff, who was awesome! I have a small space to work with and he worked tirelessly in trying to figure out some configuration that would work!! And we found one!

Jesse was fantastic. Super helpful and patient

Person who helped me was very kind. They also dont follow you around trying to push stuff down your throat unless if you ask for help.

We had a very good experience at Ashley. Must mention craig, our Customer associate who was very friendly and helpful.

Jesse was our design consultant and he was attentive, and very helpful! He really helped us out. The staff even stayed after closing to help us finalize our order!

Trevaun was great to work with! Available when needed but not at all pushy. We had a positive experience!

Super easy experience and Edd was a great salesmen :)

Craig Iles was very knowledgeable and easy to work with when we purchased a mattress set.

Ask for Jesse! This young man was everything you need in a sales rep—professional, knowledgeable, courteous and thorough! He made my purchase very efficient, and I really appreciate that. Can’t wait for my patio furniture to arrive! Thanks, Jesse!!

I had never been into an Ashley’s Homestore before going to this one and could not have been happier with the service I received!! Everyone in this store was extremely attentive and helpful, would recommend to ANYONE looking for a piece of furniture to make their home cozier

Jeff was super nice and seemed to really know his stuff! Altogether a pleasant experience.

Edd was very helpful, patient, and knowledgeable of the differences in products.

Had a great experience at the Champaign store. Worked with Jesse and he was very knowledgeable about the product lines, helpful and professional. I have shopped in this store several times and always a great experience. Highly recommend this store to others!

I was treated with kindness and respect. The salesman was honest and very helpful when I had questions.

Very knowledgeable and professional. Answering all of my questions. And very personable

Trevin was very helpful with my furniture purchase. He ensured I got the best price and that I was happy with my selection. I look forward to shopping with him in the near future.

My wife and I went into Ashley in Champaign looking to purchase a new bed. Trevin met us as we walked in and was very welcoming and helpful. He answered all our questions and was the only one we dealt with throughout the process. I appreciated the fact that they didn’t send a salesperson to follow us around the whole time. We were able to pick out what we wanted without any pressure whatsoever. They have a great selection and were fairly priced for the quality furniture they sell. They also offer a pretty good warranty. We ended up purchasing a great bed, a sectional, and a chair. I highly recommend this place.

Craig was great!

Jesse wasn’t pushy at all and made sure we had space to make a decision on something that fit us. He helped us all the way through the financing and getting delivery set up. Very pleased and we will definitely be back.

Excellent service from your sales associate

Everything is great except they can’t keep their promise about delivery times.

Staff was very nice and helpful. They spent lots of time with me helping me find the furniture I needed.

Jesse was great! Did a great job at both giving us space to look around and also helping us find what would fit in our living room with complimentary colors.

Trevin was amazing to work with! So helpful and even sent us messages on his day off to accommodate our crazy schedule. We are grateful he cared so much to get exactly what we wanted! Thank you!

Purchased a memory foam mattress for my daughter. Service was fine. Not much selling involved. Daughter laid on a few mattresses and picked one. Whole price chess took less than 10 minutes. They did have the mattress in stock. So, that was a plus. Overall, quick and easy.

Tyler Kelly at the Champaign Ashley’s was very helpful! He even moved all the outdoor furniture in the store to reflect what it would look like on our patio! Above and beyond!

Jesse at Ashley furniture in Champaign was super helpful and knowledgeable. I ordered a dining room table set, which I am still waiting for to arrive, but my customer service experience was great.

Overall good experience, jesse was well informed about different types of mattresses. very help full would recommend

Craig was professional, pleasant, and answered all our questions.

Very well maintained, friendly staff, but had the electric lift recliners kind of hid clear to the back. Maybe a little unhandy for the elderly, or handicapped to get to!

We had the honor of working with Nathan and he was very attentive and knowledgeable of everything at the store !

Very helpful staff! Found exactly what I was looking for at a great price. 😁

Jesse Miller was great to work with, informative, no pressure, processed sale smoothly with no hassles. Great selection of living room furniture to choose from. Will definitely be a repeat customer.

We were tended to beautifully by Jesse who helped us without pressure which is really nice. We got exactly what we were after and a bit more actually at a solid price and the buying process was pretty seamless.

Craig was great. Laid back approach and super helpful with our questions.

Craig was super helpful to me today! I found the perfect rocker recliner and he found a matching on from another store so I could have a set of two. Love the chairs! Thank you.

This store was clean and well stocked. The sales people were very helpful. They helped us to find to find the furniture that we were lookingfor, for my son’s new college apartment.

The delivery guys were awesome and very respectful. However there was a loveseat missing from my order and I got a bit of a run around when I called about it. I could prove it had been ordered though and miraculously I received a message the next day that my loveseat would be delivered in another two weeks.

Jesse was very friendly and helpful. We were shopping for a new chair and he helped us with one that was on clearance and met the criteria of what we were looking for.

Jesse was fantastic to work with! He helped make everything a smooth process. We will be back!

Dylan is not only amazing, but super knowledgeable! Thanks, Dylan!

Great service

Trevin at Ashley Store was very accommodating, friendly, and knowledgeable. On our second visit there, we were happy to ask specifically for him. We liked that he was not a high pressure salesman. Ashley really has a lot of choices in furniture too.

Very kind and prompt response with best prices and products!

Tyler has helpful, knowledgeable and kind. He got us the best deal on our new mattress. Ashley Furniture was great about helping us with paperwork for warranty on Beauty Rest mattress. Beauty Rest honored the warranty we were pleased with the overall process

Great experience! Walked in - told them what we were looking for, pointed us in the right direction, never hounded us or followed us around. Let us browse and ask questions as needed. Purchasing process was really easy too!

We purchased a coffee table, 2 end tables and a tv table from Jesse Miller today. Jesse was very knowledgeable, friendly and helped us get the best price possible. Ashley has the best selection available in our area. We are looking forward to delivery!

Craig was amazing!! He was very helpful and quick to answer any questions plus they were very competitive on their pricing!

Tyler has been amazing with helping us purchase our furniture! He has gone above and beyond!

My Experience with the Ashley store was fantastic, Jesse was awesome and he worked really hard on getting us the best deal that he could

We had A good experience Jesse was very helpful in finding us the most suitable bed for our postures and budgetneeds a very friendly sales person Jesse Was

They don't have lift chairs with eat and massage waste of time going there

We went to Ashley to purchase three rooms of furniture for our new house. We were very happy with the selections and styles to pick from. We worked with Jesse and couldn’t have been more satisfied with his care and attention. He was very polite and knowledgeable. He was not pushy and really went the extra mile to make sure we were happy with our purchases.

Tyler was very helpful helping us find our dining room table! He was friendly and professional. I would recommend this Ashley’s to anyone

Had a great experience especially since I received no acknowledgement from your competitor. Very fast and could understand everything. Will be back.

Craig was very kind and willing to work with me and my budget to make sure I got the furniture I needed!

Went to Ashley over Memorial Day weekend and was assisted by Craig. He was very helpful from when we first walked in the door up to assisting us with how we would have our new purchase delivered to us. Definitely recommend Ashley furniture as a great place to get exactly what you need.

Jesse was amazing! Very knowledgeable, felt like he listened to our needs and took time to be more than just a salesman. Truly appreciated the time he gave us to try each mattress. As well as walking us thru all the extras of our purchases, so we felt secure if anything wasn't perfect. We personally recommend Jesse for any purchase you make and we will be back in the future.

Trevin was very helpful picking out new decor for our apartment. Definitely coming back here for anything else we need.

We worked with Trevin and Jeff from the Champaign store. They were amazing! They were very informative and helpful, but left us alone to look around and talk freely, so we did not feel pressured. Very pleased with our experience there!

Nathan Baker was our salesman. He was very helpful and considerate of our needs.

Trevin was veey helpful with our purchase. We had been searching for over three months, and he helped us pull the trigger without being pushy. He informed us of the warranty options, and went above and beyond with providing a Veteran's discount.