Ashley HomeStore Chicago, IL 60618

Ashley HomeStore Chicago, IL


About the store

Great style doesn't have to be expensive! Ashley HomeStore cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Chicago at a price that other companies cannot compete with. Ashley HomeStore has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on N Western Ave, in the same shopping center as Mariano’s. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

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Customer Reviews
3.8 Star Star Star Star
(504 reviews)
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I'm not really understanding all these reviews! The decor inside is gorgeous and spacious. The sales associates were marvelous, greeting me at the door the second i walk in then doing follow ups just so we didn't miss anything! I've lived in Chicago for years and have decorated multiple families home, as well as my own, and i have to say this is my one stop shop for not only great quality furniture, but for their AMAZING customer service!

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Great store

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Beautiful store, great selection.

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We walked in the store and was greeted with a smile and a hello by Sales Consultant Cheryl Reese. We initially planned on shopping around for a new couch Ashley was the first stop. Cheryl was very patient and walked us through the store showing us the product. Also educating us on the product and product line. She was very knowledgeable about the furniture and answered all our questions. We purchased a couch and also she let us know about the protection plan which we purchased. It just made since. She also made setting up the delivery date easy as well. If you are in the market for any furnishings for your home I recommend the Western Ave location and ask for Cheryl Reese. She made it easy and it felt like we were shopping with a friend. Thank you Ms. Cheryl Reese for your time and patience. I am excited for the delivery of our new couch. Sincerely Ray Scott and Marek Piszczatowski.

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Well designed store and friendly staff. No one here follows you around like most experiences you get when furniture shopping. Really wide range of styles and items, I wanted a lot of things here!

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Miss Jennifer is a good salesperson very accurate does great with assisting customers and knows what she's doing always with a smile on her face. I recommend customers to shop at the Ashley located on Roscoe when it comes to furniture.

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This Ashley homestore store gives exceptional customer service!

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Nice

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They are awesome

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Best customer service I have ever had in store and will never buy furniture anywhere else. It’s already a stressful and expensive process, come see Jennifer Almazan and she will make your life easier.

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We worked with Lupita O Sullivan from the Roscoe Village location to buy a bed frame, sofa set, and coffee table and she was wonderful. She has such excellent costumer service and she took the time to answer all of our questions and help us make the best decision on our purchases. She was very professional and helpful! We will be looking for her when we need our next purchase.

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Not my style, a little to generic and the sales people were very pushy.

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No. Just, no!

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Pushy sales guy, talked about ordering a couch before we even had a chance to look around. He made us want to leave

Star

My fiance and I purchased the Caitbrook Counter Height dining set and we were extremely disappointed with the outcome. When the table arrived, it had an awful, extremely strong chemical/gasoline odor coming out of it. We tried to air it out all weekend but that did not help at all. Contacting the store and dealing with customer service was a complete nightmare. After numerous phone calls, we were finally offered an exchange of product, but no real apology or accommodation for what we had to go through. We were bombarded by the sales person, Teresa, during our visit to this location, and even though she was after us the entire time in order to score a sale, she failed to mention the odor from the table. If we were informed about this issue earlier, we would have never made the purchase. No one wants their apartment to smell like chemicals and no one wants to risk being around that odor. We are extremely disappointed in this purchase and we do not recommend this store at all. For the amount of money spent on this item, we never thought that would be the outcome.

Star

Bad costumer service

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My experience with this store has been horrible, to put it lightly. I bought a couch the first week of July and they could only deliver it three weeks later. Ok fine. However when the delivery day came, the delivery truck showed up but it didn’t even have the Ashley Homestore logo on it. Then when the delivery people pulled the couch out of the truck and started unwrapping it, there was a small hole in the back. I was fully prepared to sign and take the damaged couch, but they refused, saying it “was against their policy to deliver damaged goods and they couldn’t deliver it because of claims”. The rescheduled delivery date was made two weeks later and I just called today to confirm the delivery and they told me that the couch couldn’t be delivered because it wasn’t available. And they best part is that they claimed to have called me (they didn’t) to inform me of this issue. Honestly, this experience has been awful from the moment I bought the couch. Go somewhere else for furniture.

Star

Overpriced furniture, but the girl was hot. Almost married her.

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