Ashley Store | Chicago, IL 60607

Initially everything was great. I ordered a bed. But when the bed arrived it was not what I selected. It then took an additional two weeks just to then have the wrong color delivered! No one takes responsibility. The showroom points to warehouse and delivery personnel points to showroom. This has been a horrible experience. A month later and I am still waiting for the “full size” bed I bought. Thank God I didn’t order more furniture!

Great...

Customer service was on point. No rush took their time with me. Love it❤️

The sales representative and the store manager was very helpful and polite. They went above and beyond to help me reach my budget goal. Thank you!

Will not buy any Ashley furniture again. Requested white glove delivery service, but equipment arrived with dents and scratches that Ashley does not want to cover.

Go to a different Ashley store because store has the absolute worst customer service EVER! Super helpful when you’re buying but better hope you have no issues after because you’re not getting a response from them. Bought a bed from them in may, come October it breaks. Have requested a “repair” 3xs. Still no one has fixed it or even cared enough to contact me. Can’t even sleep on the bed that I paid so much for. Just TERRIBLE!! I asked to speak to a manager regarding my customer experience and was told they would request a manager call back and if they felt it was warranted they would call me. As you can guess have not heard back. I’ve always gotten my furniture from Ashley because they have good products in my opinion. But stay away from this store, buy at a different Ashley location.

The delivery was excellent and extremely fast. I was very impressed with the two gentlemen that came to my apartment.

Friendly sales people. Easy parking. Good deals.