Ashley Store | Chicago, IL 60607
Ashley Store Chicago, IL
Your Local Furniture, Mattress & Decor Store
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Chicago at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us in Joffco Square, above Best Buy and JOANN Fabric and Crafts. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Super patient, nice and helpful associates. Jimmy and Aleks are for sure the best.
Had such great support and expert advice from Ben!
It was very enjoyable & Benny was phenomenal. He answered sll my questions with pleasure. His customer service was excellence.
Attentive Customer Service.
We had a terrible experience with Ashley furniture. Our delivery was delayed a week because they were “missing parts”. They rescheduled the delivery when they allegedly had the parts, and then the drivers show up to deliver and assemble the bed, and the Ashley warehouse sent them the wrong part for one of the pieces! They were unable to deliver and assemble the bed, and so they said they would call Ashley (after I offered to do so), and Ashley confirmed they had the part at the warehouse and assured me they would have the part to us today by 5pm and assemble the bed today. Now there is apparently no record of the conversation and we have no further updates. We were thinking about buying a dining table from Ashley and bar stools, but after this experience, I’m glad we didn’t. Hoping they will resolve the issue soon so we maybe will rethink using them again!
The service was excellent! Thank you
UPDATE: Never again. Multiple weeks and headaches later, my order from Nov 2021 is complete. Adding a second star only to recognize 1 person at this company was effectively helpful in the end (thanks Patti). ------------------------------------------ Terrible retailer, nonexistent customer service. They’ll take your money & run. I ordered a bed with mattress & installation in 2021, installers showed up without hardware, and my frame remains in pieces 1.5 years later. ‘Customer Care’ has been entirely non-responsive. Buyer beware…
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