Ashley | Decatur, IL 62526

Karen was very helpful a sweet

We purchased a couch from Ashley Furniture in June 2022. Within 2 months one of the seems, on a cushion, began to come apart. It took 2 months to get a replacement cushion. Before picking up the new cushion we noticed another cushion was also coming apart. They stated they would not be able to provide us with a replacement, and instead, they would need pictures and would review the case for next steps. My wife called and got nowhere with Ashley. Finally, after we left a bad review we were called back. The person we spoke to said if he could offer a generous credit but he would have to talk to his supervisor. When we were called back we were offered a $600 store credit but only if we changed our rating to 5 stars and that we were completely satisfied. We felt bullied and insulted, so we said no. Now we are stuck with a couch that is falling apart. Good job Ashley. You have been warned, don’t shop there!

The quality and workmanship for the furniture is outstanding, the customer service inside the store is exemplary. The furniture I ordered I would recommend this store to anyone however for mattresses I would tell someone to go somewhere else due to the fact that I've ordered a mattress received one stringy they replaced it with one that was even worse than the first one dirty look like someone that used it and although they said they would replace it they never did although I went into the store three different times no one knew what I was talking about and then they told me I had to go to another store to get it resolved. My motion base is stopped working on my bed and my mattresses never been replaced with those I'm very disappointed we will not recommend the store for anyone looking for bedroom furniture.

Xavier Lewis sold us our furniture and he was the best salesman we had. He was very knowledgeable and knew what he was talking about. We will buy all of our furniture there from now on.

The people who work at this store are really nice and super helpful. Definitely recommend them to anyone who wants furniture.

Everyone was so helpful, and cared about finding what I really wanted. Kyra was the sales associate who helped me find what I wanted, she really cared about finding the right dining table and chairs.

I didn't find what I am looking for but the store clerk was very friendly I would recommend

The staff were very helpful and it was a welcoming environment.

Friendly professional service.

Tyra gave us first class service. Thanks!!