Ashley Decatur, IL
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
Karen the customer service representative working with me was cheerful, polite, courteous knowledgeable, and very professional. She Demonstrated exceptional customer service and exceeded my expectations. Karen walked around with me, informed of all sales and promotions. Additionally, Karen researched every piece of furniture I questioned about availability to determine if each item was in the warehouse and/or provide information about the delivery. Karen help ensure my furniture quest was a very pleasurable one that I would want to return again.
Bought a new mattress with the help of our salesperson, Q. He was friendly, knowledgeable, and helpful in our decision making. Q made the task of buying a mattress fast & painless. On a separate note, the store should prioritize getting their printer fixed so that the sales personal don't have to take pictures of the customer's drivers license on their personal phone. I wasn't real comfortable with this.
After searching unsuccessfully for a new couch and loveseat in Spfld., we ventured to the Decatur Ashley Homestore after hearing rave reviews from friends. And there, I'm happy to say, we found the perfect set! It's really hard to find comfortable furniture that is also the right style and color, but thankfully this place is huge, gorgeous, and set up so it's easy to look around. The salespeople were very helpful (w/o being annoying), and delivery was quicker than we thought it would be. The delivery guys were polite and set up quickly, and they nicely explained how to take our old couch apart into smaller pieces, saving us from having to rent a truck to move it. I waited until we had our furniture for a while before writing a review, and I can honestly say we are still very happy with our purchase! We love the look and quality of our couch and loveseat, along with how really comfortable they are. My husband is still impressed with the sale prices and financing options, which is a good thing because I plan on going back soon for a new mattress and bedroom furniture! So five stars it is! It was very apparent to us how important quality and customer service are to the owners of this Decatur Ashley, and we highly recommend shopping at this lovely HOME store - we are so glad that we did!