Ashley Store Decatur, IL

Great experience! Aquintis Williams is a great salesperson. He helped us find exactly what we were looking for!

We always have a great experience at this store. Q is always very helpful! He finds us exactly what we’re looking for, even if it’s not currently in the store. Super friendly as well. Thank you!

Q was really helpful today i came in today to get a few things and he helped me out and was so respectful with me and always was smiling ill be coming back soon

I came into Ashely today to get a bed frame and I ended up leaving with a couple thing that I really liked because Q was really nice and helped me out

Q he really helped us out he was kind and respectful I will definitely be back

I recently bought a small end table. One of their associates-Alina, helped me out to find exactly what I wanted. I was pretty picky and peculiar too, her patience was appreciated!

Karen was helpful and took very good care of us. Nice friendly service.

Great experience. Great employees

We went into Ashley after finding an option for a lift chair. Karen greeted us quickly and helped us find the chair that would work. We had lots of questions and she pulled all of the information we needed to make a purchase. It was a great sales experience. Unfortunately, the chair we picked must have had a defect and was quickly broken beyond use. I reached out to the customer service number that evening and immediately heard from Brock, the service manager. The service response was incredible. He arranged to have the broken furniture picked up and since I was out of town, took the time to view the showroom in Decatur to provide me with pictures and options for other options that he could deliver today. Jennifer took care of the refund and all other logistics. They were communicative, met all of their promises (and more), and did more than expected to make sure I was taken care of. While the item we picked did not work, I would purchase here again and highly recommend for the people and the passion for service. Thanks so much!

Great experience. Alina was great- no pressure sales and showed me lots of options. Would definitely come back.

We were greeted by a very friendly salesperson, told them what we were looking for - a leather reclining couch - and they walked us around the showroom until we found the perfect one at a great price. We were given a delivery window of two weeks (which was over the week of Christmas and the week of New Year’s), while other stores were eight to ten weeks. Our couch was delivered in 12 days! They even accommodated my work schedule by delivering late in the afternoon. The delivery people called ahead to let me know they were running 45 minutes ahead of schedule and were very professional and courteous. Overall, our experience with Ashley was wonderful! Will definitely shop there again.

I had a nice experience I have bought furniture from there several times.

Very professional and kind staff

Great and friendly service by Q.

Sales staff and delivery crew were very nice and proficient.

Great experience with Elijah! He was patient and listened to what we needed in the timeframe we needed!!

We had a great experience working with Elijah today. He provided us with first class service, was kind and very efficient in helping us with our new furniture. He deserves a raise in our opinion.

Great customer service from Elijah

Elijah was super great, chill, and an ideal salesman.

Elijah at Ashley is the best!

Elijah was very helpful. Walked around with us while we made our choices. Brought an end table next to the couch we already have to match it up. We got home and after measuring we decided we did want to get the deal he found for us. Husband is picking up in the morning. Thanks so much for your help!

I meant to give our salesman five stars he was excellent and for some reason my phone was just wouldn’t put up all five stars, but he was probably worth six. Get a very good job. Thank you.

Karen was very friendly, polite and patient. What i appreciate is that she wasn't pushy. Therefore i came back for her customer service.

Ashley Store staff was so helpful with everything! We will definitely use them again!

Great customer service & friendly staff! They have a great selection of furniture.

I recently purchased a sectional at Ashley and had the pleasure of working with Elijah. He was professional, helped me figure out what would work and gave great options!

Wonderful service and I purchased a sofa interest free. Great place to buy what you desire. The sales person was knowledgeable and courteous. I appreciate business from a place who also appreciates customers. Thanks Dan and Karen for your service at Ashley Furniture in Decatur,Illinois

Always do a great job. Warranty issues and customer service is great. There is no such thing as fast furniture store so don’t expect any difference here.

karen was an excellent sales person and gave us great care and information

Karen B. at the Decatur, IL store made the process extremely easy and efficient for us. She’s very knowledgeable and would highly recommend.

Our sales rep Q from Decatur, IL store was excellent! Patient and we left with exactly what we wanted. Thank you!

Had a great experience shopping with Q! He was very friendly, not pushy, and gave us some great deals!

Dan is the man for the Decatur location.

Great place!!! Helpful staff.

Highly recommend shopping here for furniture especially if you’re looking for a mattress! If you get the chance ask for Dan, he is very helpful and knowledgeable!

Dan was wonderful to work with! He went out of his way to make sure we got everything we were looking for. Dan is knowledgeable, professional, and spent a lot of time with us to make sure we’re happy with our purchase.

Really amazing company doing amazing things for people when services are needed so badly

I was looking at recliners, Karen came up to me and introduced herself and asked what I was looking for, did not have in store but Karen showed me few pictures and found what I was looking for, very helpful and good price!

my sales person “ Q” looked up the dimensions of both the sofa and the loveseat for me to see. I would definitely recommend him again to someone. He was very knowledgeable and very helpful and polite.

Q made the buying process easy and comfortable he didn’t apply any sort of pressure tactic and showed me exactly what i was looking for while also providing all the information and benefits to my purchase. 10/10 would recommend i will be back to see Q for all of my future furniture needs

Love my new recliner

Q was amazing and so helpful! I hate when I go to a furniture store and they are pushy, He was absolutely fantastic only helpful and even showed me things on sale!

Aquintis was very helpful and polite. He took his time and was very patient with us.

My husband and I went in to find a new office set. Alinn helped us find exactly what we wanted. We were treated with respect and she spent time helping us.

Excellent experience with purchase.

Mr Williams was Awesome help and very acknowledgeable.

Great experience, came & got good service & what I wanted.

My husband and I had such a great experience finding our new dining room table. Karen Beavers greeted us as soon as we came in and showed us the best options that would work for our space. She was very friendly and I would highly recommend having her help with any future furniture purchases.

Very helpful and helped me saved money.

Karen Beavers did a fantastic job showing us all our options!

My sales man was wonderful. I came in told him what I wanted and he gave me what I wanted for a great price. Thank you

Excellent service and price negotiation.

My experience at the Ashley Store in Decatur was a positive one thanks to the excellent salesman “Q”. He was knowledgeable of the mattresses and respected my budget. I despise pressure and will often leave without making a purchase. He was readily available when I needed information but not in your face. I will return and ask for him.

Q was excellent sales help. He was thorough in understanding my needs, explaining inventory availability and pricing. I found Ashley's white glove service and insurance to be an excellent value. All associates were friendly and very willing to help each other, especially on the phone! I would highly recommend looking to Q and the Ashley Store team for your next home furnishing need.

Q was so helpful and so personable! 10/10 experience from him!

Aquintis was great! Very nice, helpful and professional! Thank you. I can't wait to receive my new mattress and recliners.

We ordered bar stools for our kitchen island. I cannot give a full review, since we have not received them as of yet. I can say Karen was very helpful in helping us choose the right stools for our decor.

My experience at Ashley today was great!! Came in and got exactly what i was looking for plus more. I feel really good about my purchases and will be back for more. Q was awesome and very knowledgeable on the products with a great personality. Keep up the great work.

Q was very attentive & helpful. We end up purchasing an additional item that he showed us.

Staff very helpful

Excellent service, High product knowledge, Polite staff, good experience. Xavier was very helpful to my wife and I.

Xavier did a great and efficient job finding what we wanted at a great price.

Xavier was amazing help!

Xavier was extremely helpful and great to work with. Offered options to fit what I was looking for

Q, was an awesome salesman. very nice and attentive!

Q was friendly, attentive and informative. He listened to what we wanted, informed us of better deals and helped us make our final decision.

Xavier was great and we had a wonderful experience!

Everyone is Super friendly! Q is great to work with and helped us figure out what exactly we wanted and helped us with how we wanted to finance our purchase. Would highly recommend buying from here!

amazing helpful

Q, who was my sales agent, was excellent, knowledgeable, and attentive! Enjoyed the entire experience including the store appearance, selection, and the friendly, personable staff.

Worked with Q, he was awesome and patient. Can't wait for my furniture to arrive

Exceptional! Very professional and informative. Well mannered!

Our sales person was amazing ! He took his time with us indecisive customers . We found the perfect mattress ! Would definitely recommend

Karen beavers was amazing knowledgeable and worked with my budget. She went above and beyond to find what I was looking for another stories!!!!

I appreciated the warm greeting from Dan. Karen was my sales professional and she was courteous and attentive to my needs. The business was nice and clean and the prices were great. Karen told me about the sales promotions and I left the store as a very happy customer.

Karen had helped me find the correct set that I wanted. Make sure that it would work with my room gave me instructions and guidance that made me make the right choice. Please stop in and see her.

Very helpful staff. Furniture picked was delivered quickly and looks amazing! Great experience!

I have bought several things from Ashley’s over the years and i personally have no complaints about the furniture or the service.

The Store employee which was a lady, was very professional, courtesy, and patience, while showing my wife & I different bedroom sets.

Q was very knowledgeable and was able to answer our questions, very professional and has a great personality for sales!

Store was clean and organized well. Never felt hassled while shopping and picked out what worked for my family at the right price. Xavier was very helpful throughout the process.

Kyra Evans is a very polite and personable person. She is very informative and a very good sales person. If anyone needs anything from Ashley's go talk to Kyra. She is for sure a 5 star employee.

Q was great! Very patient and helpful!!!

The salesman was outstanding!! I told him what we were looking for and he knew exactly what to show us. He was so easy to talk to and very knowledgeable. Can’t wait to enjoy our new furniture. I would highly recommend this Ashley store to my friends and family. I will recommend they ask for the salesman that we had too. My new favorite place to buy furniture now especially if I get the same salesman.

I had recently been through an ordeal where I needed to get new furniture and I just happened to be heading home when my girlfriend said well let's stop in here and see what they got. Get in there look around a little bit and see this couch that I would just love to have. The sales gal that came over Kyra Evans was able to assist in showing me other couches like this one but at different prices. She also was able to show us some queen size mattresses as I needed one of those as well. I was able to get the mattress that I wanted and still was wanting the first couch that I sat on. Kyra was able to make a sale from the fact that I had known her from a previous standpoint of salesmanship. She was able to get the two pieces that I truly wanted for a good price that I was very much happy to pay. That was on Saturday. On Monday I was called by Ashley Furniture to set up the delivery time. I will be able to get my new pieces of furniture this Wednesday and I'm looking forward to it. Thanks again Kyra for your help I will definitely miss you as a salesperson. Great job good work.

Karen was super helpful and helped me find the best peice for mu space

Xavier Lewis at the Decatur IL store did a fantastic job helping us find the perfect furniture. He is a wonderful young man and an asset to your company. Very knowledgeable and cordial. We had an excellent experience.

Xavier was AMAZING and very helpful!

Q was honest and helpful! Showed many options and matched prices online.

Karen Beavers is awesome!!!! Knowledgeable and SO helpful. This is our second time dealing with Karen and will always look for her when we walk in the store!

Very pleased with the service provided.

5/5 would definitely work with Xavier again. He’s also really easy on the eyes!!

Mr Lewis was very patient and very helpful

Everyone was very polite and right there to help you right away! I was very satisfied when I left there.

Q was the Best! Our 2nd time shopping with him! Very professional!

This is my third time shopping at Ashleys and im always impressed! Xavier gave me excellent service. He helped me find a couch that I love and now I can't wait for it to get delivered!

Thank you to Karen beavers, she was a great sales lady and not pushy at all

Wide range of prices. Quality furniture and a very helpful staff.

Everyone was super nice and welcoming. We are very happy with our purchase and all the help we received in store :)

Aquintis was awesome to work with. Made our buying experience easy and was extremely helpful. Highly recommend! If I could give more than 5 stars I would!

We entered the Forsyth Ashley store and was immediately accepted, also Xavier and Dan treated us most excellent. We let them know just what we needed and boom 💥 just like that made a deal and done. They will work with you. Now our order is to be in, about a week. Two at most so is the reason I gave them a 4-star instead of 5.

Q is a total asset to Ashley furniture. He is very helpful and knowledgeable about everything in the store. He is so personable and devotes all his time and attention to find exactly what you’re looking for and what fits your home best. Make sure to look for him when you go!

Today was a good day at Ashley. I walked in and was greeted by a nice and friendly man named Q. He was quick to assist me and answered all my questions with knowledge and skillful responses. Q helped me decide on different options for my purchase. I give Q a huge thumbs up, if he could only work in all my shopping places 🤣👍

My salesman “Q” was knowledgeable and efficient and I appreciated his soft spoken demeanor. I will always look for him when I return.

My experience went great seen many couches that looks great but Q help us picked the right furniture will recommend to others

Q was very helpful and did everything to please us. 10/10

Xavier helped us & made it easy to purchase our furniture

We went to Ashley Homestore today and the services provided by Mr. Xavier was commendable.

Excellent customer service. Excellent selection. Salesman named Q was excellent.

Aquino’s Williams was great working with us. He was very nice made everything understandable.

Q was super easy to work with

We had a wonderful experience. She was so friendly and patient with us

Love my store and customer service I get from the Ashley Stores in Decatur Illinois .

Karen Beavers was a great help and made our sectional purchase so easy!! Would highly recommend her!

Xavier had the best time service ❤️

Xavier was extremely helpful and courteous

Staff is Very Friendly and helpful

Good selection, affordable. Sales person was knowledgeable, helpful, friendly

Xavier Very helpful super nice Great person and service

It was a pleasure dealing with my salesman, Xavier. He was eager to work with us to make sure we got what we were looking for.

Q really helped pick everything out so we got exactly what we needed. Overall very easy and fun experience.

Xavier was wonderful. We would absolutely tell others about Ashley’s!

Kyra was extremely helpful in guiding me to the right product and exploring different options.

Xavier was easy to work with and gave us a great deal on our new bedroom furniture.

I had a great experience with Xavier. I was looking for a decently priced neutral sofa for a model home and Xavier was very helpful without trying to oversell. I would be happy to work with him again in the future!

We have worked with Qoo many times at the Decatur, IL store and will continue to do so. Qoo is very friendly and professional and is an asset to the company. We drove for an hour just to do business with him today even though we have a local store.

Sales associate was very kind, patient and knowledgeable. Once I told him what I was looking for and my budget he was able to show me exactly what I was looking for. Thank you Xavier!

Xavier was helpful and friendly, but not pushy. He was able to get the paperwork done quickly, so I could make my purchase and go on with my day. Great job!

I have gone back Ashley Store 3 times and bought furniture times.All 3 times Karen Beavers has helped us. She was very helpful and informative without being pushy. She gives us space to talk about what we were thinking.but was there if we had a question. I am in a wheelchair and bought several times online and she was very helpful. Karen is one of the reasons we go back to Ashley Stores. Thank you Karen

We were greeted as soon as we walked in, and informed of all the sales. Then allowed to browse in peace! Karen then checked on us and answered all of our questions. We bought a beautiful couch and loveseat and we’re very happy! We will definitely purchase more furniture at Ashley.

We had a great experience at Ashley. Our salesman, "Q", was very helpful and attentive to our needs. He spent time helping us find exactly what we wanted. We also love that he gave us a contact for donating our old furniture to charity.

Awesome service! Q was very helpful!

Xavier is amazing great to work with!

Xavier was exceptionally helpful in helping us purchase a new bedroom set. Very friendly and knowledgeable!

Xavier did an excellent job of answering my questions and providing the support I needed to make the sale. Very professional and much appreciated?

Xavier Lewis took care of us and answered all of our questions as we decided on which sofa to purchase.

Karen B did a great job. She knew her products, helped us chose the right one for our needs, and was courteous through the entire process.

They were awesome

Karen B was very knowledgeable and helpful with my purchase! The rest of the staff was very friendly & nice as well.

This was my first experience with Ashley and it was great! I went in not necessarily expecting to buy anything, just wanting to see what was available and what I would like. Karen Beavers was who helped me finalize everything and I was even able to head to the warehouse in town the same day to get a new unopened set instead of taking the floor models or waiting for them to be delivered. She was very helpful, knowledgeable and personable! Overall great experience.

If you need new furniture, go see Q. He was very friendly and knowledgeable. Great customer service!

Karen Beaver was very helpful and courteous.

Great service from Xavier and lots of options to chose from.

Xavier was very helpful, attentive and no pressure. He is very knowledgeable about the furniture and was willing to give us a great deal. Thank you for a great buying experience Xavier. We hope you have a great New Year.

Xavier was helpful presenting options on couches as well as pricing/available features.

The employee was very helpful in our purchase of a sectional couch. I would highly recommend going to Ashley Furniture.

Sherri and Eli were the best They took care of me multiple times and my home is lovely. Would highly recommend Ashley Decatur staff - ❤️❤️❤️

Karen Beavers was amazing. She did a great job and was very patient with us. She showed us and got us exactly what we were looking for. Definitely recommend and will be back. Thanks Again Karen Beavers

Very friendly staff. Quiet patient and helpful with making a decision.

Xavier was great and very helpful made my experience so easy!!

The only place I come for furniture! Very friendly and helpful staff.

I had a great experience with Ashley furniture. I had paid for couch protection and they really came through when our couch was torn. We followed the process of getting our couched replaced but it was discontinued so they refunded us with in store credit for the price of the couch!! Great job Ashley furniture. Thanks!😁 Highly recommend

Xavier was helpful and knowledgeable. We appreciated his help in finding the perfect mattress.

Great shopping experience! Aquintas was very helpful in finding the piece to fit our needs. We are anxiously awaiting the delivery!

It was great experience working the Xavier Lewis. He went above and beyond to meet my needs and to ensure I understood the store policy regarding certain items. The industry needs more people like him. I highly recommend this store!

Karen Beavers is the best! Wonderful store and service! 5 Stars!

Xavier was very helpful and would definitely have him help me again

Xavier is a great guy!💪

Xavier was Very respectful, attentive, and patient helped throughout the period especially since the store was almost at closing time my mother was satisfied 😌

Xavier Lewis

I absolutely love my new furniture. The sales rep and delivery crew were super helpful and great to work with!

Thank you to the Ashley staff and especially Q for always helping us!

No Pressure. Great attitude. Great experience

Xavier was very professional and helpful. Made my experience very welcome! Thank you.

Q was awesome, answered all of our questions and was very patient throughout the process. Highly recommend talking to him if you're needing furniture.

Xavier went above and beyond in helping me find the newest furniture addition too my home! Thank you!

Xavier was extremely helpful and knowledgeable. Made the process of getting a couch and bedframe very easy.

Aquintis was absolutely amazing in helping my girlfriend and I find our new, first, couch! He was detailed when explaining what different fabrics would work well in our pet friendly home. He was nothing but kind, helpful, descriptive, and passionate about his work. We will totally be back at Ashley asking for him when it’s time for our next purchase.

Xavier was very helpful and patient with us looking at different options. Thank you

Xavier was very helpful and kind. Easy purchase!

Karen was amazing! Helped me out a lot and helped me find the best mattress that would suit my needs. Will definitely be back in the near future!

Sales person, Karen Beavers, was very friendly, knowledgeable, and professional. Furniture is good quality at a good price.

The staff was friendly and helpful. KAREN was great ln helping me to find à love seat.

Xavier was incredibly helpful, very charismatic young man, we’ll be back to buy from him again very soon! Highly recommend going and seeing Xavier with all your furniture needs!!!

I recently went into Ashley to purchase a dining table. I was met with friendly staff that did not pressure me. They were very helpful in what my needs were for my purchase as well as showing me what options were available. I highly recommend buying from this store.

Xavier was very helpful both times I came in for furniture, great guy!

Xavier is a excellent sales person so glad we had the pleasure dealing with him.

Went in and talked with Q. Had a truly great experience and Q did a wonderful job of attending to all of our questions and needs!

Aquintis Williams was extremely helpful and patient and helped us get the best all around deal he could! I highly recommend him and can wait to do business with him again!

Aquintis Williams was ABSOLUTELY AMAZING!! He was patient but checked up on me while looking around gave me good information about mattresses and made sure I had a good time shopping for my room. He really made all choices available and was very patient until I got back with him. Loved working with him through this experience.

Karen was great!

Xavier gave us excellent customer service!

Great staff. Xavier was great. Worked hard to get me a better price

Salesperson Kyra's professional, personable, attention to the needs of a customer are 100. She's not a pushy salesperson yet very helpful as needed. She's very familiar with the layout of the store and products within. Based on her professional customer service, I will return to the Decatur location for her help with furniture purchases.

I worked with Karen Beavers to get our new furniture. She was very friendly and helpful! There was a miscommunication when we first placed the order but she called me personally and made everything right . We will definitely return for any future purchases and I'll always request her . Thank you 😊.

Kimberly Marley was professional, informative, answered all of our questions, worked hard to get us the best price, and made the purchase easy.

Xavier did a great job helping us find the perfect piece for our dining area

Ashley Furniture is where I purchase most of my major furniture items. I have truly enjoyed working with Karen Beavers. She is phenomenal in her professionalism, helpfulness, knowledge, and friendliness. Great customer service goes a long way. I will always return to Ashley Furniture in Decatur as long as she is working there.

My husband and I were out shopping for furniture. We were greeted by Karen Beavers. She. allowed us to look around without any pressure. This allowed us to find what we were looking for. We would highly recommend Karen Beavers at Ashley in Decatur, IL.

Xavier was a great assistance and very efficient!

Karen Beavers was very helpful as I was looking for a discontinued product but she went the extra distance to find the product. Very friendly and patient. Will shop at your store again because of her excellent service.

XAVIER at Ashley in Decatur was professional, friendly and understood what my wife and I were looking for and made the experience painless. We're looking forward to picking up our purchase.

We went in 5 months ago and Kyra helped us choose a set for when we built our house. We did not purchase at that time. Went back tonight and she remembered us and what we has picked out. She was great to work with.

Q helped me purchase a sectional. He had all the answers and made this purchase extremely easy. See him for great customer service.

Xavier was extremely knowledgeable and helpful in the furniture buying process!

Xavier was very helpful and helped us find a great deal.

Xavier made things work smoothly when we had some hiccups trying to order online. He was able to get us our dining table set at a reasonable price. 10/10 for sure!

Xavier was really kind,knowledgable and non pressuring.

Friendly and professional salesman

Kyra is a very nice and personable sales person . We will be back because of her . One of the best sales person I have ever dealt with ! Awesome!

Kyra was the salesperson that helped us. She was courteous and friendly. And answered any questions we had.

Fast and friendy service

Stellar service from selection to delivery. Appreciated the expertise of Xavier. He was extremely friendly, knowledgeable and understanding. Very happy with our purchase.

We had a great sales experience and Q helped us find the perfect couch! He was so helpful, knowledgeable and answered all our questions. Be sure to go in and ask for him!

Xavier was awesome to work with!

Xavier was very nice and helpful! He took the time to look into the items I was interested in and had questions about. I would definitely reach out to him again if I needed anything else!

Xavier Lewis was very helpful and a nice gentleman.

Xavier is awesome! Very helpful & resourceful

I love shopping at Ashley! I always find what I’m looking for and the prices are definitely fair. I highly suggest this location.

Q once again has provided amazing service. He is very patient as I change my mind multiple times and ask for his opinion and thoughts. I will continue to come back each time.

Xavier was absolutely amazing and super informative !!!! He helped me find exactly what I wanted and didn’t stop til I was 100 percent happy ! Will def be back to see him and this store in the future!

Xavier was great!

xavier was great!

Came in looking for a couch and Xavier was extremely knowledgeable, polite and very professional!

My salesperson, Kyra, was fabulous. She made the experience very enjoyable.

Xavier was very helpful with our mattress/box springs purchase.

Awesome and quick! Ashley have me a great deal and offering quick and easy financing !!!

I had a lovely experience with this store as well as Xavier the salesman. He was very accommodating and professional. Xavier knew the answer to every question that was asked. He put in the time to ensure the stress of furniture shopping was completely erased. I will 100% be coming back to this store for future furniture needs and 10/10 recommend Xavier to anyone in the area.

Kyra was very helpful throughout the process. She helped me find the perfect mattress in my budget. Would recommend Kyra E.

Great customer service. Xavier helped us with exactly what we were looking for.

Xavier was very helpful in matching pieces of furniture with a previous purchase to pieces in the system and on the floor. He also helped me pick out a price friendly kitchen table.

Xavier did great at helping us find what we needed at good price

Xavier was great & helped up find the perfect dining set!

Xavier was very helpful in getting a new mattress

Awesome experience all over! Lots of good help from Xavier

They opened early for me because I was in a bind and needed it right now

Good product. But beware of false advertisement in the store

Xavier was an excellent salesman! We thoroughly enjoyed working with him and are very happy with the process. Great job!

Karen Beavers was excellent and informative!

Xavier was helpful and had answers for every question we had! Great customer service!

Very friendly staff. Q was a great sales rep. He answered all our questions, not pushy, very helpful!

Q was great with helping us pick out a recliner for our mother! Excellent service!

Great service. Good product. Very pleased with the transaction.

Great experience! Great help from Q!

We had a great experience at the store today! Xavier Lewis was our salesman and we were very pleased with the friendly, helpful service. Super nice guy!

Friendly, courteous, efficient staff.

Kyra was extremely helpful!

Very friendly, helpful and pleasant

Kyra was awesome!

Karen is the employee who helped me. She was very helpful without being pushy. I am very grateful for the " no tax & 25% off event I bought a Couch, Recliner & Ottoman. Linda Lourash, Decatur,IL

Helpful and answered all our questions

Great Ashely experience! Xavier was super helpful, and informative in finding exactly when I wanted for my new house!

Nice friendly service and atmosphere.

Xavier was the most helpful! We were specific on our need of furniture and he was so patient and polite with us. I highly recommend Ashley Furniture but mostly working with Xavier! His kindness made the sale!

Q was my salesperson today and he was great. Helped me get exactly what I wanted without being pushy. I appreciate that! ⭐️⭐️⭐️⭐️⭐️

I had a wonderful experience with Kim and Krya. They help me throughout my time there. You need more people like them! They deserve more than what you are giving them. I will definitely refer everyone I know to Ashley! Keep up the great work guys! I appreciate everything y'all did for me!

Q is absolutely the best to deal with at Ashley! He is fun, understanding and accommodating in every way possible! If we go in and he’s not working we leave and come back when he’s there! I was looking for a big sectional and Q had the floofiest couch in town!

Great service! Sales people were very knowledgeable and polite! Thank you Kim and Xavier!!

I love this furniture store so much every thing looks like it is amazing quality and the staff was also really nice especially Xavier!

Q is the best!

Xavier was very helpful and made the purchasing process easy.

Excellent service, very helpful and didn’t feel pressured.

Xavier was great directed us to the section we wanted and made the buying process seamless let’s hope delivery goes just as well!

Great customer service!

Very helpful salesperson. Wonderful to work with Q. Give him a five ⭐️⭐️⭐️⭐️⭐️ rating.

Q Was very helpful and helped us find the exact table and lamp we wanted! He did a great job!!

Q helped us find a furniture combo that worked well for our family. He provided exceptional service and our furniture is being delivered more quickly than the expected timeframe.

Brock was very helpful

Q is the guy to see at Ashley, friendliest salesman I’ve ever dealt with

Karen Beavers was a great help for us to find the furniture we needed

I was in the store picking up furniture for mom and Kim was outstanding. Top notch customer service. Kim rocks!

Xavier was amazing

Had a great experience at Ashley furniture in Decatur, went in and Xavier came right up to help. I explained what I was wanting and he took me right to it and even better than what I had in mind😊. Such a really delightful guy!!!!

I purchase a couch from this location and I would highly recommend this location and also Kimberley. She was not only friendly but very helpful with questions and concerns. She is very thorough and friendly and I would highly recommend her!

Ashley staff were helpful for start to finish. They went above and beyond - my husband is in a wheelchair and the saleperson even helped me load it back in the car.

Karen Beavers was our associate and she was FANTASTIC!! Helped us find exactly what we were looking for!!! Couldn’t be more pleased with the excellent customer service!!

Best quality furniture and friendly sales team. Can’t beat the sale price too!

Worked with Q today for new mattresses. He was very patient and knowledgeable. Fantastic shopping experience.

Kim gave me some wonderful ideas. She was very patient with me.

Xavier was quick to greet and help us find the mattress and bed frame that was best suited for us. He did a great job communicating options and current promotions as well. Awesome experience!

Very nice store. Good brands. Excellent and knowledgeable service from Xavier. Couldn’t be happier with my experience.

Right when I walked in the Ashley‘s furniture store, Xavier greeted me immediately to see if he could help me with anything. I told him I was here looking to buy a dresser. He showed me some dressers and I looked around by myself and caught back up with him to buy the one dresser I wanted. He was pleasant very very helpful and nice to do business with.

Well first off the service was amazing, very informative about everything and my questions were always answered and in a very professional way by a man named Xavier. By far the best customer service I’ve had and with a smile, I left feeling happy about my upcoming purchase, the only bad part is I can’t rate him 6 stars. Fantastic!

Was a beautiful couch and would highly recommend buying from ashley furniture in the future..

Had an amazing experience with Xavier who helped me so much with my new furniture decision! He's really awesome and I'll be back!

I came in looking for a new couch and ottoman and ended up so happy with my purchase! Xavier was a huge help and was so attentive, I’ll definitely be sending anyone looking to buy new furniture to shop with him!

Great Service From Kim.

Xavier Lewis has been my sales rep more than once at Ashley in Decatur and I would definitely ask for him again. He is very helpful and very knowledgeable.

I have had several experiences where Xavier Lewis has been extremely helpful. He has gone above and beyond to ensure that everything is to my liking, and he’s very thorough in his explanations.

Convenient home delivery. A lot of different options and styles to choose from. Xavier was our sales associate and he made the couch buying process super simple and easy!

Shout out to “Q”! Very knowledgeable and my wife and I were very happy with our purchase.

Karen Beavers was helpful, knowledgeable and friendly.

Xavier was phenomenal to work with! He was so patient with our kiddos and gave us the best deal on our new sectional. We cannot thank him enough!

Very pleasant and greeted me as soon as I walked in building. Great sense of humor as well.

Kim and Karen have been so helpful at the Ashley Store. They have gone above and beyond for us and I appreciate doing business with them!

Had a great experience with Q. He is very knowledge, helpful, and super friendly. He made my shopping experience quick and painless. Thank you, Q!

Brock Harrison did a fantastic job helping me purchase several rooms of furniture!

Kyra E. was extremely helpful and patient with my husband and I when we were selecting our mattress. She took the time to answer all our questions and was very pleasant to deal with. Thank you Kyra…we can’t wait to get our new mattress!

Xaviar, the sales person, was very helpful and patient with us. We did purchase a mattress and frame and hopefully are as satisfied with it as we were with Xaviar.

My mom went to this furniture store and had the best experience with Kyra. Kyra went above and beyond and was not pushy. She answered questions, like the right size for their living room and helped them pick out the material of the furniture that met their needs. Additionally she helped seal the deal with prices that met their expectations and then some. My mom kept raving and asked me to put in a 10 star rating (I had to explain I could only do a 5 star). Mom said that Ashley stores need more team members like Kyra! Thank you, Kyra for taking such great care of my parents, Marlene and Charles.

Brock was very helpful and knew exactly what I was talking about. Very nice young man.

Karen was amazing! She helped me pick out the exact bedroom furniture I was wanting and scheduled the delivery to my new address. Once I get moved in, I’ll be calling her up to help visually design my apartment to make my own. Dave S.

Q made the whole experience so stress-free and easy!

Kyra Evan’s was very helpful showing me the features of my tempur pedicure which I recently purchased from her at Ashley furniture :) -John

Great store and great prices

Walked in and was greeted with friendly faces, asked if I was looking for anything in particular. They showed me to some pieces I asked about and I found exactly what I wanted. The manager, Kim, was wonderful and gave me a great deal. I had a really good experience at this store. Nothing negative, all positive.

We met Q from the Decatur Ashley store a few months ago on our initial couch search and was a huge help then and fast forward a couple months when we were ready to make a purchase, he recognized us and met us with the same amazing service and led us to to find an amazing couch! He was personable and made our search a lot simpler and enjoyable!

Great experience w Karen Beavers!! She’s helped me before and knows my style and eager to assist. Thanks Karen

We knew what we wanted, so we're in and out within 10 minutes. Xavier was helpful and knowledgeable.

Xavier was very nice and helpful !

Kimberly Marley is the gal to go see for the best deal in Decatur il! She stands behind any deal she makes!

Great customer service!! We ended spending $4,000 because of Q the best sales person we met in a very long time!! Suggestion: promote him!! Thank you Q Rachel & Lorena

Kyra Evans is totally professional, great product knowledge and a very helpful sales professional. And she is totally delightful to work with ! Ken Albert

Karen is Awesome 😁😁 Furniture is great quality. Karen very helpful in helping me make a decision .

Kim was great to work with.

Karen provided excellent customer service. Very knowledgeable about the furniture we were interested in.

Great customer service!

fast and friendly service..knowledge of products and prices.

Kyra was so helpful and nice such a sweet lady! I couldn’t decide on the material I liked and this really nice guy brought the chair to the other side the store so I could decide.

Always great service from Q!

Professional and courteous salesperson. Ours was not a major purchase. Kyra was helpful and was not pushy.

Nice selection. Very helpful and not aggressive sales.

Service was helpful. Q was knowledgeable and able to help get us what we wanted at a price we could afford!

Really great local store. Karen was awesome.

Beautiful Table / Chairs… exactly what I was looking for! Excellent service n salesmanship! Highly recommend!

Good service, answered all my questions, compared different products to make the most value for the price.

I came in shopping for a mattress, and we found EXCEPTIONAL service! I brought my mother with me for fun and fun is what we had. Q walked us through all the mattresses we shown interest in and gave helpful information to assist me in my decision. I would definitely send my friends here not only for the furniture, but for the service!

Very helpful

Kyra at the Decatur, IL Ashley is amazing to work with. We went to the Bloomington Ashley and we were not happy with their customer service. Kyra treats her clients with respect by being up front, transparent, and tries to get them the best deal possible which we appreciated especially when we have furnished our whole house at Ashley. Definitely go see Kyra!

Q was an excellent salesman. He was very personable and new his products well.

Xavier was a nice guy so helpful.

A wonderful place to shop, Kyra was a huge help to finding our wants. Kyra went above her job to help us.

Kyra was great to work with. Knowledgeable, friendly, and answered all of our questions.

The sales person Kimberly was friendly and knowledgeable of what I was looking for. She was very pleasant to work with.

Thank you helping you so helpful

‘Q’ was terrific to work with!! He’s an no-pressure sales-person. Spends the time to find the right deal for you. Extremely personable and knows his stuff!

Kyra was very nice and helpful Thanks 😊

Very polite and friendly

The middle support on my couch broke after having it for only three months. They will only fix it if we bring it to them and we moved out of town. It’s a chain furniture store so that’s ridiculous.

Karen was very helpful a sweet

We purchased a couch from Ashley Furniture in June 2022. Within 2 months one of the seems, on a cushion, began to come apart. It took 2 months to get a replacement cushion. Before picking up the new cushion we noticed another cushion was also coming apart. They stated they would not be able to provide us with a replacement, and instead, they would need pictures and would review the case for next steps. My wife called and got nowhere with Ashley. Finally, after we left a bad review we were called back. The person we spoke to said if he could offer a generous credit but he would have to talk to his supervisor. When we were called back we were offered a $600 store credit but only if we changed our rating to 5 stars and that we were completely satisfied. We felt bullied and insulted, so we said no. Now we are stuck with a couch that is falling apart. Good job Ashley. You have been warned, don’t shop there!

The quality and workmanship for the furniture is outstanding, the customer service inside the store is exemplary. The furniture I ordered I would recommend this store to anyone however for mattresses I would tell someone to go somewhere else due to the fact that I've ordered a mattress received one stringy they replaced it with one that was even worse than the first one dirty look like someone that used it and although they said they would replace it they never did although I went into the store three different times no one knew what I was talking about and then they told me I had to go to another store to get it resolved. My motion base is stopped working on my bed and my mattresses never been replaced with those I'm very disappointed we will not recommend the store for anyone looking for bedroom furniture.

The people who work at this store are really nice and super helpful. Definitely recommend them to anyone who wants furniture.

Everyone was so helpful, and cared about finding what I really wanted. Kyra was the sales associate who helped me find what I wanted, she really cared about finding the right dining table and chairs.

I didn't find what I am looking for but the store clerk was very friendly I would recommend

The staff were very helpful and it was a welcoming environment.

Friendly professional service.

Tyra gave us first class service. Thanks!!

No hassle experience. Xavier was professional and quick to answer all our questions. Very helpful. We will be back to purchase more from him.

Great furniture, good quality, and excellent salesperson Karen. Bought a beautiful throw for my new light gray velvet sofa. It will b perfect!!

I appreciated the sales person letting me just look around on my own and helping when I found what I was looking for. I do not like being followed around and have walked out if stores for that reason.

"Q" was very polite, courteous, soft-spoken and very very helpful in every way.. we were very satisfied in working with him and in the furniture we chose.. he also gave us a very good discount

We purchased a sectional in July 2022. In October we noticed the seams on 2 different cushions pulled apart. We have no children and there has. It been a lot if wear and tear. We had purchased the additional warranty offered. We asked for it to be replaced or to get a credit on a different couch, even deduct some for the use. We were told that furniture that had been in a house for 6 months can’t be replaced. They could only replace cushion covers. I am certain this piece is defective and the other cushions will do the same in time.

Great experience purchasing, not wondering when I get my billing info which I've been told nothing about. Wasn't even told when my first bill was gonna be, or how much it is even. Kinda ridiculous, I've never been so in the dark when buying something.

If you are in the market for furniture, you need to stop by the Ashley store in Decatur. Ask for Kyra Evans. This young lady is simply amazing!! She made our shopping experience very easy! From the time we walked in the door, until we walked out we felt relaxed, informed and” NO “ pressure! She simply does a phenomenal job! Not to mention all the laughs that were shared!

Xavier was an awesome help Answered all my questions and was very informative

Prompt assistance, great patience, very nice and polite

Ashley is a great place to shop for affordable beautifully made to last furniture. Ashley associates are so welcoming in store , very professionally polite, very knowledgeable of every product in store and on line with a no pressure to buy environment. I love their products and haven't had any problems with any of my purchases. Online shopping and purchasing is a breeze with plenty of financing options available for any budget. Delivery time for my purchases have usually been pretty quick and there are delivery options available also for any busy schedule. So what are you waiting for ? ....head on over to Ashley for that upgrade you've been dreaming of for your home and then make it a reality with Ashley. Sincerely , Willow Raven 🕊

It was very nice for wifey & I to get what we been wanting for our master sweet

Very good experience was there 4 times and they always made me feel welcome weren’t pushy and got a great deal would definitely go back

Made another purchase today at Ashley's in Forsyth; as usual, the servIce was outstanding! Thanks Kyra.

Xavier helped me pick out the perfect couch for my living room.

Attentive but not overbearing staff

Had a lovely experience with Karen Beavers! She helped us find the perfect lounge set and was super friendly!

Xavier helped us pick out a great couch, for a great price! Thanks for being helpful and kind!

Friendly and Helpful.

Aquintis Williams was great, very informational and patient and I mean extremely patient

excellent customer service with Xavier!! i was in and out with what i wanted very quickly!

The entire experience was very good... shopping through delivery and setup!

Xavier was friendly & helpful. Great customer service!

As always I had a great experience at Ashley home store. I found the best sectional at a great price. The salesman Aquintis was awesome. He informed me of their sale and helped me find the right size couch by modifying the floor model to suit my needs.

Q is the best sales person I know at Ashley furniture!! He sold me my sectional couch about 4 years ago and is still doing an amazing job! Stop by and see him for an amazing deal!! I just bought my beautiful table set!!

After letting the store staff know what I was looking for they found something that was equivalent. The purchase went smoothly and I look forward to receiving our new sleep sofa in a few weeks. Very happy with the store and staff and this purchase!

I recommend Ashley for mattresses and bed frames. I bought a set today with Xavier’s help. The whole process went very smoothly and I can’t wait for the mattress and frame to arrive!

Q was absolutely Amazing! I wanted a piece to go with a table and chairs I just bought. He made the decision easy and we were in and out in Know time. Thank you Q

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Great service. Xavier is a rockstar 😎

Absolutely seamless process, selection was terrific. Aquintis was a wonderful salesman, no pressure just lead us around until we found what we wanted.

They have a large variety of quality furnishings; pricing was comparable to other well known companies. The lady who assisted me (Kira) was knowledgeable, helpful, kind and very pleasant, as were the others. I had an enjoyable shopping experience.

Very polite employee took care of me, and was helpful by giving advice on being a sectional that wanted. And the other employees there were very polite also. Very excited to come back!!

We went to Ashley Furniture to look at couches. We were greeted at the door by Xavier. He asked what we were looking for and then expained some sales, specials, and financing offers. Then, he let us look on our own. We loved this because we hate being followed around and pressured. Once we found what we wanted, we found Xavier, and he handled all of the paperwork. He provided great customer service. Now, we can't wait to get our couch.

Aquinas Williams helped us and did a great job with our purchase, would recommend Ashhley furniture to everyone.

My sales associate, Q Williams, is just excellent. He patiently gave me all the time I needed to ask questions and lie down on the Purple mattress. He is a delight to work with. Delivery went very smoothly. The guys are very professional and accommodating, giving me plenty of time to vacuum when the old bed was taken out, etc. I really like Greg and his partner.

Q is the man. In my opinion he is the best Furniture salesman. He listens to your needs, likes and dislikes. Thanks Q

Friendly service and very helpful

Q was our sales representative and he did an awesome job. We were looking for a power recliner and he showed up lots of different options and ended up with a the perfect chair. Q was personable, professional and a great salesman. I would definitely send people to Ashley and have them ask for Q!

They were verry polite and let me look at my pace when I made my choice I looked up Xavier and made my purchase.

Great sales person, she went above and beyond to make me comfortable and ask me what I wanted instead of showing me things I didn’t want.

We have recently purchased a couch and a mattress from Ashley Home Store. We have had wonderful customer service throughout the store and delivery. Our furniture that we have bought has been wonderful.

Xavier was wonderful to work with. His customer service is much appreciated! Thank you!

Friendy people & nice clean store!

Easy, painless, and very helpful!

We stopped in yesterday to get an adjustable base for my mother's bed. Q was great to work with! Awesome experience.

Xavier L was awesome! He was kind, professional, and helpful with our mattress order!

Xavier was excellent to help us with all our needs.

Very helpful person, explained alot about mattress, the one I was looking for

Went in and told the sales lady my budget and she kept pushing furniture that was way out of my price range. Barely let me get the chance to look around on my own. It was kind of uncomfortable so I left. Won’t be returning even if I did have a higher budget.

Great store to shop for good furniture and home stuff to decorate.I have bought most all my furniture from Ashley and they have great sales and nice sales people. They have great selections also

Karen is wonderful! Great prices 4th of July weekend on quality furniture.

The staff were extremely polite and not pushy at all. They were very welcoming especially our sales person Suzi Atwood. She was so kind and patient with us and answered every question, and believe me there were a lot of questions.

I only received part of purchase and haven't heard anything from store about when mattress will arrive. Delivery man was very apogetic, but he had no idea when mattress would come.

The service and friendliness was 😊 Great! Except, when I went to pick my order , which was rather large, somehow my order got split up between the two stores I was pulling a storage trailer and started out at the store by Big Lots then had to go to the store by Olive Garden then back to the store by Big Lots … Otherwise, very nice service

Q was very informational about products and services. He was patient with me and was able to offer a product by listening to my needs. If you ever go into the store and he is servicing you, you will leave very satisfied

Ashley’s website is VERY user-friendly! I was able to open up a credit card with them with no problems, and then I found my living room furniture set with ease!! I can’t wait for it to come in!!! I’m very excited! Love Ashley’s!!!

I had the pleasure working with Karen Beavers. She helped me find the perfect sofa in the price range I was looking for. She was wonderful to have a conversation with. She was stright forward with the pricing and I appreciated doing business with her. She was very enjoyable.

Good customer service and pleased with quality of items purchased

Karen the customer service representative working with me was cheerful, polite, courteous knowledgeable, and very professional. She Demonstrated exceptional customer service and exceeded my expectations. Karen walked around with me, informed of all sales and promotions. Additionally, Karen researched every piece of furniture I questioned about availability to determine if each item was in the warehouse and/or provide information about the delivery. Karen help ensure my furniture quest was a very pleasurable one that I would want to return again.

While I get that the current situation is causing delays for delivery and getting ordered items in we the consumers just want honesty. I purchased a bed two nite stands and a bench back in November. One of the nite stands had to be ordered and they stated 10 to 12 weeks. It did not arrive until 6 months elapsed. Seems petty to complain but during this time I made another purchase at a different furniture store and received all items in three weeks. I will continue to do business with this store as I have for several years. I will just make sure it is in stock before purchasing.

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After searching unsuccessfully for a new couch and loveseat in Spfld., we ventured to the Decatur Ashley Homestore after hearing rave reviews from friends. And there, I'm happy to say, we found the perfect set! It's really hard to find comfortable furniture that is also the right style and color, but thankfully this place is huge, gorgeous, and set up so it's easy to look around. The salespeople were very helpful (w/o being annoying), and delivery was quicker than we thought it would be. The delivery guys were polite and set up quickly, and they nicely explained how to take our old couch apart into smaller pieces, saving us from having to rent a truck to move it. I waited until we had our furniture for a while before writing a review, and I can honestly say we are still very happy with our purchase! We love the look and quality of our couch and loveseat, along with how really comfortable they are. My husband is still impressed with the sale prices and financing options, which is a good thing because I plan on going back soon for a new mattress and bedroom furniture! So five stars it is! It was very apparent to us how important quality and customer service are to the owners of this Decatur Ashley, and we highly recommend shopping at this lovely HOME store - we are so glad that we did!

Very nice sales lady . Ordered what I wanted. Very nice experience.

Very friendly staff! Colleen was amazing at helping us. She is definitely an asset to your company! Excited to get our new furniture set. Thank you!

We’ve dealt with several people in various respects at Ashley with Colleen as our primary salesperson. She’s always fun, bright and energetic which makes shopping so enjoyable. Even in this time of supply chain issues, we’ve been able to find items that we like for our home at reasonable prices. The delivery crews are top notch being on time and professional every time. We’ll keep coming back as long as we need to.

Best delivery drivers ever.!!!! So friendly and nice and helpful! Tysm for looking at our recliner today and making sure everything else was fine!

Definitely would recommend Ashley to anyone looking for new furniture! The owners, managers and staff were all amazing to work with! I love my furniture and can’t wait for my next delivery!!!

I love my new furniture!! Not only is it beautiful and well made I had a great experience with my sales person. I’m very picky and had to look at everything before I made my decision. They were patient and very knowledgeable! Plus my delivery guys were very personable and made me feel comfortable even when I made them put leaf in and out to see how I wanted my table it in my space. I will definitely be a return customer!

I love my new furniture!! Not only is it beautiful and well made I had a great experience with my sales person. I’m very picky and had to look at everything before I made my decision. They were patient and very knowledgeable! Plus my delivery guys were very personable and made me feel comfortable even when I made them put leaf in and out to see how I wanted my table it in my space. I will definitely be a return customer!

Nice furniture. Little bit pricey but we finally found our sofa set!

Shout out to Suzi! Professional yet personal in all my interactions with her. And she is helping us with a problem caused by their prior insurance company! She could have said - sorry, we don’t work with that company so nothing we can do. But she took the extra step to try to get something done. I appreciate her willingness to help after the sale!

THIS COMPANY IS TOTALLY A CROOKED STORE SOLD FURNITURE AS A PURCHASE TO MY DAUGHTER AS A PURCHASE BUT WAS BASICALLY A RENTAL AGREEMENT STRUCTURED TO HAVE HER PAY 300%INTEREST OVER 9 MONTHS CONTRACT WAS SO MISLEADING AND CONFUSING TO UNDERSTAND THAT FEW PEOPLE WITHOUT A COLLEGE EDUCATION COULD REALIZE THEY WERE GETTING SCREWED IF YOU BUY ANYTHING FROM THEM PAY CASH OR DONT BUY IT

I have tried to no Avail to find out who the owner of this company is or this company is. The manager that told me that he was gonna call me back 4 weeks ago this Monday answered the phone today and said they were there was nothing more they could do for my problem with my section all that I paid 2000 plus for.... That's really sad because the right arm still doesn't work properly and when you go to kick the foot Peasant it still does not lock.. I would never ever ever run forever recommend this store to purchase from and it makes me very sad because I really liked the Ashley furniture in Lakeland Florida Glenn Florida. Never had issues

I bought a sectional and yes I got it on sale I don't know $2200 maybe if I would have spent the original amount of 4000 plus I'd have been so ticked off.. The right arm chair of the sectional has been replaced I believe Twi believe twice and it still leans to the right it will not stay leaned back.. I have spoke to the manager of the store twice he doesn't he says he doesn't remember Talking to me the 1st time but that's OK. I've talked to the warehouse manager and hes aware of my issue. The delivery guys who Have seen the problem still no fix for the right hand I found a little tear in one of the pieces and they were kind enough to fix that and did a good job good job I've asked for my money back or to fix the Goddard right arm to where it does not lean and will stay back and I don't have to kick the bottom piece is the bottom piece in :( :( :( I would not recommend Ashley furniture in Decatur Illinois to anyone at this point.

They don’t offer refunds if you don’t like a piece of furniture after you get it. Bought a expensive leather couch and after we got it home it hurt my wifes back. we called the store and they said they don’t offer refunds they would just let us exchange it. Well not buy from Ashley again will go to slumberland that offers a five day return policy

Bought all new furniture for my new home not quite 3 years ago. We are an older couple and don't wear furniture out very easily. We could tell relatively soon that even though we spent a great deal of money the furniture was not holding up. Called to get a part for the reclining sofa and was told that the part cannot be replaced. We now have a reclining sofa that doesn't recline! The manager was a coward and would not deliver the bad news. A very nice young had to handle everything by herself. I will never buy from these people again their products are inferior junk.

Bought all new furniture for my new home not quite 3 years ago. We are an older couple and don't wear furniture out very easily. We could tell relatively soon that even though we spent a great deal of money the furniture was not holding up. Called to get a part for the reclining sofa and was told that the part cannot be replaced. We now have a reclining sofa that doesn't recline! The manager was a coward and would not deliver the bad news. A very nice young had to handle everything by herself. I will never buy from these people again their products are inferior junk.

I liked furniture and was assisted in purchasing fine EXCEPT was verbally told delivery would be mid nov (I purchased Sept 16). Then was texted two weeks later it was on time and would be here in 3 - 4 months! I questioned it as I didn’t want an empty living room during holidays but was told they wrote 20 - 24 weeks. I gave them 900 dollars down and now I requested to cancel as I went out and found the furniture available now. I was told as per contract they would be charging me 30% to cancel. So they are going to charge me over $500 for NOTHING. It wasn’t a special order or a request for someone to be constructing one. Apparently this is how they are staying in business without having to sell anything. This is not the first encounter with them saying a delivery date then pushing it out. And I’m tired of them using COVID as their excuse. It’s my money and they should return it as they gave me no product for it. Would you pay a restaurant for meals you didn’t receive?

Great place and the delivery drivers do amazing work and very nice and polite

I haven't received my furniture yet, but the costumer service has been outstanding! I went to this location versus the one close to my home because of how knowledgeable and upfront the staff was. First I talked to Kim who helped me check on the items I wanted to verify how long it would be for delivery and place my order over the phone. Then I was helped by Q, he was able to guide me in the right direction when I order a recliner that I found out would be too big for my space and helped me change products. He also gave me the papers to sign from my phone order when I came in(from 2 hours away) to sign for my purchase and showed me where to go to take my little to the bathroom after a long drive. Finally I spoke with Dan, he was able to cancel an item for me. I was panicking because of the size of my room and I wanted to order what I knew would fit instead of being stuck with too much furniture. He was able to process the return (2days after initial purchase) and issue a credit. Then THANKED me for my business. I hated canceling but know I can order more once the size of the furniture is visible in person. He help me with what would fit and I wasn't guilted into keeping my initial order. All over the phone! I haven't received my items yet, but my first shipment is scheduled to arrive 8 days after I placed my order! Such a good turn around time considering how backed up places have been!

I haven't received my furniture yet, but the costumer service has been outstanding! I went to this location versus the one close to my home because of how knowledgeable and upfront the staff was. First I talked to Kim who helped me check on the items I wanted to verify how long it would be for delivery and place my order over the phone. Then I was helped by Q, he was able to guide me in the right direction when I order a recliner that I found out would be too big for my space and helped me change products. He also gave me the papers to sign from my phone order when I came in(from 2 hours away) to sign for my purchase and showed me where to go to take my little to the bathroom after a long drive. Finally I spoke with Dan, he was able to cancel an item for me. I was panicking because of the size of my room and I wanted to order what I knew would fit instead of being stuck with too much furniture. He was able to process the return (2days after initial purchase) and issue a credit. Then THANKED me for my business. I hated canceling but know I can order more once the size of the furniture is visible in person. He help me with what would fit and I wasn't guilted into keeping my initial order. All over the phone! I haven't received my items yet, but my first shipment is scheduled to arrive 8 days after I placed my order! Such a good turn around time considering how backed up places have been!

Large inventory, lots of styles, comfortable surroundings

The salesman was pleasant but they are overpriced on their extended warranty, delivery, and removal of existing furniture. I bought a reasonably priced quality (Flexsteel) recliner from Wrights in Taylorville primarily because of a realistic price for the extended warranty, price for delivery (from Taylorville to Decatur $25.00), and they had no problem removing and disposing of two pieces of unwanted furniture at no cost. The sales person, Mrs. Brown, was pleasant, knowledgeable and listened to our requirements.

I did not feel comfortable at all in your store today. I will not be returning and would not recommend your store.

Ashlyn was amazing and made our shopping trip super easy. She was super personable and professional! Thanks Ashlyn for making that trip so easy!

They never have what I want the furniture that they do have seems pretty cheap made for the price that they charge

I had a wonderful 2 day experience with Elijah, a qualified salesperson at Ashley Homestore. Elijah was patience, patient and knowledgeable. Elijah did his best in my opinion to get my husband and I the best prices on all our furniture. I will be definitely go back. I will be a loyal customer! Way to go Elijah. Thank you , Ashley Homestore!!

I ordered over $10,000 worth of furniture from the store on July 4th, 2020 and I finally received the entire order on January 23, 2021. To say my experience with this store was bad is an understatement. From the salesperson who admitted she was hungover when selling my furniture to the lack of care from the employees as well as the management/owner, this whole experience was awful. I highly recommend that nobody shop from this store. The staff ignored my phone calls and avoided me when I tried contacting to see what was going on with my order. They made very little concessions for my case. It felt like high-way robbery and they would not own up to their wrong-doings. This store is awful and I will never ever shop from them ever again.

I ordered over $10,000 worth of furniture from the store on July 4th, 2020 and I finally received the entire order on January 23, 2021. To say my experience with this store was bad is an understatement. From the salesperson who admitted she was hungover when selling my furniture to the lack of care from the employees as well as the management/owner, this whole experience was awful. I highly recommend that nobody shop from this store. The staff ignored my phone calls and avoided me when I tried contacting to see what was going on with my order. They made very little concessions for my case. It felt like high-way robbery and they would not own up to their wrong-doings. This store is awful and I will never ever shop from them ever again.

We found the perfect nightstand at Ashley for a spare room. It was $89. We bought two and got home and decided we would go back and get another one. A week later I went in to get another nightstand (they had a few on display in 3 different colors) and 3 had a $109 price tag on them and one identical to the others had a $89 price tag still on it. I told the salesman I had purchase two the week before for $89 and asked why the price changed for 3 of the 4. He said something about distribution cost going up? I said I didn't understand because they were already in stock. He said if I bought two I could get both for $89 each. I didn't need two and that seemed shady. I walked out. I came home and found the exact nightstand on your website for $69 with free shipping. I don't understand the price differences and I don't plan to shop Ashley again.

I enjoy walking into a place where you are recognized and acknowledged by name! I have shopped at Ashley Furniture for years. They have great quality furniture and other home decor. they are very respectful! The manager and team I met tonight 12/29/2020 went above and beyond to satisfy me! I am forever thankful!

love ashley

Friendly staff but a bit overpriced for my taste.

Very nice people and great to work with

Poor service

remember that time you guys delivered furniture in the agreed upon time frame? Yeah, neither do your customers.

Walked in and 3 sales people standing there. Brandon was asked to help us, he said he was suppose to be at the door. Toni said not if you have a person to wait on, he then said he had to go to the rest room, shoved some papers and said he didn't know what he was doing and walked away!!! The other two stood there and did not help AT ALL!!! Have bought bedroom suit, living room furniture and other things here! Will look elsewhere next time!!! Worst service ever!!! Toni was awesome, and she isn't even a sales person! She needs Brandon's commision!!!

Took a 30 minute drive to this store just to find their hours posted on yelp were incorrect. Store CLOSED! Not happy! Door hours say open until 7, Yelp store hours show open until 8:00. Update your hours!

Took a 30 minute drive to this store just to find their hours posted on yelp were incorrect. Store CLOSED! Not happy! Door hours say open until 7, Yelp store hours show open until 8:00. Update your hours!

**I have since Spoke with the Dan whom rectified the issues I have experienced. He was very empathetic to my experience. Went out of his way to ensure resolutions that were acceptable and appreciated. He took the time to listen and offer his apologies. I am confident any business I do with this store in the future will be respected, appreciated, and a good experience. The WORST customer service I have ever received! I ordered a couch/chair and a bedroom set. -couch delivered with tear upon delivery -bed frame scratched upon delivery and one nightstand was missing. The solution was for me to pick up myself even though I paid for delivery. Both were noted to delivery personnel, pictures taken and sent to store, and manager notified with delivery personnel still in my home. Drivers then dispatched to sew tear and color in the scratches with furniture crayons—this was brand new out of box. Couch armrest then began peeling up which was less than 5 months after it was purchased 4 months after being delivered. It was then taken and fixed. The day it was supposed to be delivered post fixing it was forgotten about. Yet I was supposed to be grateful they got it scheduled on a holiday (Nevermind I didn’t have a couch in my home). It was 2 months before I then reached out to the manager and owner with a detailed list of the issues before I heard back to get the arm rest fixed. 11 appointments for delivery on my time. Three defects upon delivery on brand new furniture. No return communication from owner. No communication from the manager. Just a service rep who was “thrown in the middle” and didn’t understand why I was “angry” and the reminder they are a franchise and no one is above the owner. A complete disregard for my time, my money, and my business.

The workers here are extremely disrespectful of the health of their shoppers. We had workers approaching and closley following us without masks. Shouldn't have to worry about my safety while shopping.

John (store owner) was Extremely helpful. After MONTHS of disappointment from my local store location , John took it upon himself to resolve all the issues and fix our product!

Nice furniture. Friendly knowledgeable staff

I wanted to thank John and his team at Ashley Furniture. My wife was diagnosed with stage 4 September 2019 and then on June 15th our house burned down and we lost everything except the clothes on our back. The community came together to help us and its people like John and Brad with companies like Ashley Furniture that helped us Getty back on our feet! The provided and installed three queen beds with frames! What a great community helper! We will be eternally grateful for them! There delivery was right in time! And we need more people like you in this world! Thank you!!! I don't know how we will ever repay you! Josh & Kiana

I took a lot of time to review a variety of sectionals from several stores that would accommodate my needs. I settled on a sectional from Ashley and purchased it several months ago. The clerk was very pleasant and our delivery was seamless. The drivers were very nice and made sure it was placed correctly and in working order. Unfortunately, a seam on one of the pieces came undone. Stitching it was unsuccessful so the manager Dan replaced the piece. It took about a week and again the drivers Brandon and Noah did an excellent job delivering the new piece. I reallllly appreciate the customer service I received.

I took a lot of time to review a variety of sectionals from several stores that would accommodate my needs. I settled on a sectional from Ashley and purchased it several months ago. The clerk was very pleasant and our delivery was seamless. The drivers were very nice and made sure it was placed correctly and in working order. Unfortunately, a seam on one of the pieces came undone. Stitching it was unsuccessful so the manager Dan replaced the piece. It took about a week and again the drivers Brandon and Noah did an excellent job delivering the new piece. I reallllly appreciate the customer service I received.

I took a lot of time to review a variety of sectionals from several stores that would accommodate my needs. I settled on a sectional from Ashley and purchased it several months ago. The clerk was very pleasant and our delivery was seamless. The drivers were very nice and made sure it was placed correctly and in working order. Unfortunately, a seam on one of the pieces came undone. Stitching it was unsuccessful so the manager Dan replaced the piece. It took about a week and again the drivers Brandon and Noah did an excellent job delivering the new piece. I reallllly appreciate the customer service I received.

Hannah was extremely helpful and attentive to our needs and request.

Very poor service. No assistacs, after being in store for 15 min I finally asked what red line over price meant. After another 15 min browsing she asked if I needed any help. I asked a question about a sofa color. She answered and disappeared. I left after that. You need someone to welcome customers at the door. Needs improvement on customer service. I will not return to this store.

Dan Crowell was my sales rep that gave me all the prices, etc. When I went back later to order furniture, I was helped by Ashlyn Lowery. My pieces were delivered yesterday and I love them. One end table was damaged and they told me that they would replace it. The furniture was quite a bit bigger than my previous pieces and so didn't really need that end table, so asked their mgr Dan Laws if I could get a credit for it. He complied and is issuing me a credit. Happy with their products and service. Would shop their again.

Love this store

I would give them more stars if I could. Top notch store, employees, customer care and merchandise. I purchased 2 pieces they were in when they said they would be, and set me up for delivery promptly. When the gyes assembled them one piece had issues. After they left Ashlyn contacted me and I sent her pictures of it. She said give me a couple days, this was a Thursday. Monday evening called back and she said Dan the regional manager would be contacting me, 20 minutes later Dan called. He told me they would be ordering me a new one to replace the other and would have it delivered. They made me feel they appreciated me and my business. Thank you shoo much Ashlyn, Dan and Ashley home store . Keep up the good work and God bless you all. Will recommend them to anyone, and have a few more purchases I am thinking about and will definitely go back to them.

The only reason we even shop at Ashley HomeStore is because of their sales rep Ashlyn Lowery. I CAN NOT say enough good things about her. We bought our whole house worth of furniture from her. She's great at what she does, she puts her customers first, and she makes the process effortless. We recommend her to everyone we know!

So helpful so patient so friendly I love going to Ashley!

Great deals

I had good experience with this store. Purchased a gift then realized it wasn't right. Called the same day, went to store the next day for full refund. They were very nice about it

I bought a recliner in 2017. The Ashley Homestore website has an entire page with the warranty information. The short side of the story is that the local store nor the Ashley Corporation will honor their stated warranties. They just give false, contradictory information about the warranty. They also use the technique of passing the consumer to numerous phone numbers until you end up at a number where no person will answer, just indefinite holding.

Very helpful staff

Great selection. Helpful staff.

I appreciate them greeting me

I purchased bedroom furniture from here. 2 nightstands, one dresser and one five drawer chest. My first delivery one of the delivery drivers was so sick, he was using his hand as a Kleenex and I have video of him blowing his nose clear onto my walkway and driveway... with his hand. Snot literally flying onto the drive way. My dresser was damaged. (and I had to wipe everything down with disinfectant) I got someone to come out and look at the damages and it was unfixable. I was told a new dresser would be ordered and delivered. I called weeks out and was told they ordered the 5 drawer chest. Ok, no big deal, change it and bring me my dresser. At this time (again) I told them about how disgusting the delivery driver was. I requested that he NOT come to my house again. Delivery #2.... Guess who is there? snotty nose McGee and I have video AGAIN of him blowing snot into my driveway. My dresser again is damaged and not only that but they took a chunk out of my wall. So here I am waiting for a manager to call me. He is supposed to get in between 9-9:30am. It's 11:30..... I'm sure I'll never hear from him until I go to the store to speak face to face.

I purchased bedroom furniture from here. 2 nightstands, one dresser and one five drawer chest.My first delivery one of the delivery drivers was so sick, he was using his hand as a Kleenex and I have video of him blowing his nose clear onto my walkway and driveway... with his hand. Snot literally flying onto the drive way. My dresser was damaged. (and I had to wipe everything down with disinfectant) I got someone to come out and look at the damages and it was unfixable. I was told a new dresser would be ordered and delivered. I called weeks out and was told they ordered the 5 drawer chest. Ok, no big deal, change it and bring me my dresser. At this time (again) I told them about how disgusting the delivery driver was. I requested that he NOT come to my house again. Delivery 2.... Guess who is there? snotty nose McGee and I have video AGAIN of him blowing snot into my driveway. My dresser again is damaged and not only that but they took a chunk out of my wall. So here I am waiting for a manager to call me. He is supposed to get in between 9-9:30am. It's 11:30..... I'm sure I'll never hear from him until I go to the store to speak face to face.

I purchased bedroom furniture from here. 2 nightstands, one dresser and one five drawer chest.My first delivery one of the delivery drivers was so sick, he was using his hand as a Kleenex and I have video of him blowing his nose clear onto my walkway and driveway... with his hand. Snot literally flying onto the drive way. My dresser was damaged. (and I had to wipe everything down with disinfectant) I got someone to come out and look at the damages and it was unfixable. I was told a new dresser would be ordered and delivered. I called weeks out and was told they ordered the 5 drawer chest. Ok, no big deal, change it and bring me my dresser. At this time (again) I told them about how disgusting the delivery driver was. I requested that he NOT come to my house again. Delivery 2.... Guess who is there? snotty nose McGee and I have video AGAIN of him blowing snot into my driveway. My dresser again is damaged and not only that but they took a chunk out of my wall. So here I am waiting for a manager to call me. He is supposed to get in between 9-9:30am. It's 11:30..... I'm sure I'll never hear from him until I go to the store to speak face to face.

Friendly staff

Helpful friendly obsequious staff, very eager to serve, an extremely comfortable place to browse around for any home furnishings you may require

Excellent

After a not so great in store experience with an associate, I left not planning on purchasing from the store at all. However, after emailing customer support about my experience the manager reached out and gave me a great deal on the mattress I was looking at so I was able to go in and get it a week later. The manager went above and beyond what I was expecting!

Got lied to about a price on a couch.. I get there and they tell me I have to pay shipping, even though I was picking it up at store. Then the couch I was promised that was in such great shape had a rip in it! They won’t honor prices online bc they’re not a real Ashley store?!? I will never be back.

Staff kept annoying us to buy something, and eventually did

Sad excuse of an owner who rips people off and hires undocumented workers to suffice when legal workers step up and ask for more money. John Harrison has marked up his prices 400%. Go to big lots. They sell the same exact furniture for 1/4 the price and their a lot more pleasant and accommodating than John is

Lady was snobby and rude

I purchased over $3500 in furniture at the Ashley Store in Decatur, Il in the middle of March. The two couches that I picked out didn’t fit (too small) for the area. I was told there are no refunds, only store credit. At the same time, one of the tables was on back order until early May. No problem- it must be a great table. Credit will be ok, they even promised the same 30 percent discount. I decided to buy outdoor furniture with the credit. They said to come back at the end of April/ beginning of May to see the outdoor furniture. I can back the first week of May and it wasn’t out. The table was also promised to be in in the next week or so. I came back the following week to see the outdoor furniture and it was only one outdoor piece (out of all of the furniture). I decided to look online to see what I would like. 2 weeks later- the table I ordered in mid March, now the end of May, was still not in. I was told that it would be in this week. I explained that I have been told that 3 times and would just like a refund. He explained to me that I would be charged a restocking fee- for a table that I ordered 3 months ago. I told them that I would wait for the table and would like to order outdoor furniture. I spoke with the manager Dan about a set I saw online (I had been back to the store 3 times to see what they had). He very abruptly told me that someone would call me back. They called back and said that set was discontinued, so I picked another set. The set was priced 999.00 online, and the Decatur store was selling it for 1799.00. I explained that I could get a sectional for this price. I called the Ashley Corp. and they explained that the stores can mark there prices as high as they would like. I was very surprised the Decatur store would not match the online price, but marked it up $800 more. The communication experience that I have had with this store has been very unprofessional and lacked basic customer service skills. I went into the store 4 times and called numerous times to try to get this situation worked out. I talked with a different person each time and not one of the people seemed to know what shipment would be in stock or when things would be in the floor. As of now, I am out a table that has been promised to be in every week and is not. I have been threatened to pay a restocking fee if I dont want to wait for the table. I have 1600 in credit that I can spend, but the products are marked so high (probably because I have a credit) that it is VERY frustrating. If I were you- look at all of the options in Decatur and surrounding towns. This store has been VERY disappointing to work with.

Customer service was awful, walk in and no one said hello or ask if I needed help they just look at me and smile and that was it. This has been the second time it has happened and it is very disappointing considering of how nice the store looks.

Very helpful and polite.

Matt welcomed us at the door. He was always available but didin't hover. He showed us several sofas to look at and helped us find the perfect one. Matt was awesome, the store is great so make your way to Ashely Home Store in Decatur.

Overpriced with pushy sales people

Very friendly staff

I had a issue with a sectional that had a minor problem with one piece. The regional manager Dan called the next day and came to our house to inspect the piece and has promised to replace the single section we had the problems with. Now that is exceptional service after the sale. Thanks again Dan

Great help and matched a price!

Got great service and great deals and was in and out in no time at all!

If I could give 0 stars I would. They take off the warranty that already comes with it just to make you pay for theirs. There owner is terrible the work ethic is terrible as well! Everything is way over priced you can find the exact same thing somewhere else cheeper. I definitely wouldn’t bother spending my money on something that will just fall apart within a couple months for way over priced! Definitely will never ever recommend someone to Ashley furniture!!!

One of the worst furniture stores I have ever been too. Extremely rude and shady owner. Ridiculously overpriced. $90 delivery fee that DOES NOT INCLUDE ANY TIP TOWARDS DRIVERS/MOVERS. Poor quality furniture that they rip the warranty’s off of so that you will pay for their own warranty plans. Terrible experience. HIGHLY do not recommend.

Where do I start??? First off the owner John Harrison and his right hand man Chris Penny mark up there prices by 400% and their product comes in damaged and cheaply and crudely repaired. Customers are lied to and over charged. Their product is nothing but particle board. Chris penny was fired by Ashley Corporate which makes sense because he has severe managerial issues. Can't even delegate the duties that need to be done. John sits on his ass all day and listens to and watches all employees thru cameras and microphones. Their warehouse is in complete disarray and is in danger of everything falling over because of the amount of stuff ordered but never delivered. They tell most people it take 4-6 weeks to get stuff and it only takes a week or so. Do not spend you tax money here. Do your self and your wallet a favor shop elsewhere. Big lots has Ashely at half the price guys!! Btw johns a shady conman. Avoid any business he owns at all costs

It really just comes down to customer service. We bought a couch and chair and the day AFTER it was delivered, we called and said we wanted to return it. It was just so much more uncomfortable than we'd thought. I should mention when we went to pick it up, they said we hadn't notified them and it would be days before they could "dig it out of the containers. " So, we sat on the floor for a few days because they were willing to deliver for free, ok fine. Anyway, after saying we couldn't return and would have to exchange, we couldn't find anything that would work as a replacement. The manager said he would talk with the owner to see if they could do a return. A week later, no call so I had to call him. We then had to give them $360 as a restocking fee because that's their "policy. " Each store is different so calling corporate doesn't help because they all have their own set of policies so they say. I was told I would see the refund in 24 hours after the furniture was picked up. 6 days later I had to call to see where my return was since it hadn't been put back on my credit card. I get educated that the OWNER had my return sitting on his desk for approval. Talk about absolute SHIT service. I will never set foot in the Decatur Ashley Furniture Home Store ever again. The owner could certainly learn a thing or two about customer service. What a terrible way to treat people.

Another furniture store had an Ashley recliner for sale in a Black Friday ad but had sold out. I called Ashley Furniture Homestore to ask if they would match the ad of the competitor since they are an Ashley store. I spoke with a male staff member and told him about the recliner in the ad and he said that they would match the price of the competitor's ad. I stopped what I was doing, drove for 20 minutes (out of town) to get there before they closed. When I arrived, he told me that he would not match the price of the competitor as their Ashley recliner was a better quality product than the one that the competitor was selling, even though it was the exact same name of the chair, picture, etc. . He told me that he could not match the prices because he would be losing money and he could not afford to take the loss. . Could you not have told me that over the phone?? I was very upset about my waste of time and the salesman's lack of professionalism and called back to the Ashley store once I returned home. My husband spoke with him and asked for the name of a district manager, Supervisor or someone over him. He told my husband that it was a small owned company and that there was no one he could call about it. My husband mentioned to him that there was an e-mail address on the website he would deal with and the salesman told him that if he sent an e-mail, it would be forwarded to him again. Dealing with Ashley homestore was the most horrible experience I have ever had and I will never buy anything from them again. I worked in retail for many years, that is not the way that you treat your customers.

Mariah was an excellent, caring salesperson. Great prices.

Very knowledgeable sales rep, friendly. Was able to answer all questions about sectional sofas and other items. Did not hover over us as we shopped.

Very nice customer service and great prices!

Love Ashley furniture ! Very nice customer service and great deals!

Fantastic service and quality. Ashlyn is awesome, all of my family goes to her.

ashlyn lowery was awesome, great experience

Very good deals at this store . Every week is another deal always changing the savings Very respectful staff

Amanda was very helpful as soon as we walked in the door! Everyone was very friendly and they have very good products in the entire store!

Great selection and service.

Great place to go for wellbuilt furniture and amazing customer service! Amanda is so friendly and extremely helpful! Will be back!

very friendly service great deals fine looking merchandise able to get you what you need

Ashley was very helpful with purchasing our set! Thanks a bunch, quick and easy!

Had a great experience, thanks to Karen!!

Karen helped us out a great bit!! Thank you

Got a couch at a reasonable price

Bad experience. Never going back.

Allways #1in my book😊😊