Ashley Outlet | Decatur, IL 62526

Jessica is a 5 🌟 from me... Danielle H

We were in and out in less than an hour ,and found what we were looking for.

Great customer service go in and see Sam and Dan the owner is the Man appreciate everyone in the store

Great ppl and beautiful environment would recommend this furniture store to anyone keep up the good work it was well worth the buy

Great people excellent service

Ashley Outlet was amazing! They helped me out on furnishing my new apartment. Great at everything they did. I'm happy with my new stuff! I also want to say Samantha Deboer was very helpful on when I got my furniture!

really nice! so helpful and quick. sam was a big help. thanks again!!!

My review with Ashley Outlet was wonderful . Jessica made the process so is she is awesome. The guys who delivered the furniture was very personable.

Jessica was very helpful when I came in to purchase a new mattress! She was very knowledgeable and patient. She listened to my needs and found me the perfect bed!

Samantha was very nice and helped us come in on budget.

Samantha did a great job finding what we needed and worked with us and the store manager to get us a great price. She’s knowledgeable about the products and services they offer.

Very informative. Great guest relations.

Was the best, Every one that waited on me in both stores I visited couldn't ask for better service.

The sales person, Sam Deboer, were awesome and very polite. The sales manger, Shawn, was very helpful and polite also.

They have a warm and friendly staff. They are out to serve you I am wheelchair bound and they went around the store to find the type of lamps I wanted. Beautiful lamps they brought in my price range. Now that is dedication to their customers! Thank you to that caring staff.

Sam was a big help! Will definitely be going back in the future for all my furniture needs.

Samantha was great. She made great suggestion, listened to my needs,and made sure I had plenty of options!

Shawn helped us find a chair for our mother and had great customer service!

I purchased a sectional sofa and two oversized chaises from this Ashley Outlet and had a wonderful experience with Jessica. She was so helpful and answered all of my questions!

Sam was very helpful and wonderful to all her customers. Wonderful people person

Great service and friendly. Thanks Shawn and Ethan.

Jessica is a friendly, knowledgeable salesperson.

Samantha was so helpful. She helped us find the chairs we wanted. Very professional

Shopping for a sofa and Ashley had just what we needed. Great price, friendly service! Thank you! Sam was great help!

Friendly staff with a good variety of choices and prices.

I was helped by Samantha Deboer she was absolutely amazing and the main reason I returned to make a purchase! Thank you Samantha for your help and for going above and beyond to meet my needs!!!!!

Everything went very well Jessica was very friendly and helpful thanks for everything

We got a beautiful table and four chairs. The woman who helped us was wonderful!!!!

The guys were very friendly and caring about my property. Had my place set up in no time and was very helpful in putting things in the place I wanted. Thank you so much!!

Shawn was extremely receptive and knowledgeable. First impression and thought was he isn’t trying to sell anything. He helped me getting through the store since I am in a wheelchair. The overall experience was phenomenal. Thank you a lot Shawn.

Very knowledgeable and friendly

Lorenne was very helpful. She made my shopping experience easy and painless.

I hate going to stores where salesman are trying to make a sale. This was great. I told him just looking, and he gave me his name told me if I have any questions let him know. Left me alone to wander. When I found what I wanted. Gave a shout and he was right there to help me. Even moved furniture around for me to see. Will definitely go back when ready for next piece!

Jennifer and Shawn went above just showing us what we might buy. They took the time to know what we were looking for and showed us those items and similar items. We were very pleased with their attention to us. We ended up buying two recliners and a mattress.

Met Dan, who I understand is the general manager…very friendly, helpful and we will go back.

We found what we wanted and the Associate ordered it online for us. Nice and helpful.

The whole Ashley team was so pleasant to work with!! Xavier, Lorene, and Dan were kind and very knowledgeable. This has been the second very large purchase I have made from this store.

Everything was great all my questions were answered didn't have to wait long for them to serve me. I give 5 🌟

Awesome sales person very helpful thank u

Awesome Experience!

Lorene was fantastic, very knowledgeable and not pushy like a couple of other stores I have been too.

Jessica was so very helpful and listened to what I was looking for. She was with me every step of the way. I will definitely be a regular customer after the outstanding level of customer service and care I experienced.

Great folks to deal with! Shawn went above & beyond to get us fixed up with a really nice sofa & loveseat. Even after the sale was done & I called to change my mind on the color! Highly recommended.

We got a sectional couch and a TV stand from here nice friendly staff will come back if we need furniture

Jessica was amazing and attentive through the entire process. We also received help from Eric in the past and he is wonderful!

Between Jessica, another young lady that I didn't catch the name of, and Shawn, I had the easiest time purchasing a new sectional from this store. They were all knowledgeable and helpful. Made it super easy from start to finish. I would recommend this place and this sales team to anyone!

We had a bad experience when buying a table about a month ago in the store. They were however very accommodating and polite about the return and refund. Dan Laws asked us not give up on them. Tonight we returned and Dan took very good care of us and our needs we did purchase another piece of furniture from them. Thank you Dan for being so patient and polite to us. We will be returning when the need arises for more furnishings.

Our visit to your store was fantastic. We had been contemplating purchasing a new mattress for quite some time. When we visited your store we were greeted by Lorenne Wilhams. Lorenne was knowledgeable, personable and such a joy to work with. We went back home and took in all of the information she shared with us. After a few weeks later we decided it was"time" to make the purchase. We went back to the store and thank goodness Lorenne was working . We came home with a king size purple mattress which we are absolutely loving. Thanks to Lorenne for being so wonderful. We are thinking about purchasing a new sectional and we will definitely be a repeat customer of Lorrenes.

Terrible! We've been waiting 2weeks now for our bed and Everytime I call about it all they can say is "were waiting on the truck".

Very friendly and helpful!😀

Friendly and helpful. She had a lot of knowledge about her products.

Good experience buying the couch I needed.

They were professional and on time!! It was a great experience. Thank you

Knowledgeable, found exactly what I was looking for!

Ashley's outlet stores are in good quality with their prices along with the merchandise they carry. They are known for their great customer service and appreciation that helps to achieve what the goals that they attend to meet on making helpful decisions to satisfy their customers needs and wants 🙂 and for the record I personally love to shop at Ashley's furniture stores cause my daughter is named after them as well. Ashley's stores deserve a 5+

After only 3 yrs of owning a Bemco mattress it started to sag at the edge. I contacted Ashley Outlet to make use of my 10 yr warranty. I was told that the Bemco ppl weren't standing behind their products. But that the Mgr named Dan at Ashley, would give me store credit to use towards another mattress. Granted I'll have to spend more money to get a different mattress rather than a replacement swap out. Because the cost of everything has increased. But at least I wasn't left high n' dry. Ashley Outlet came to my rescue bc they value a customer!

Very nice experience Lorenne was very helpful and friendly.

I finance through Ashley had a problem, they fixed it and explained to us the mix up.we will go back, there staff treated us very well.

Great products and very helpful sales team!

Lorraine is wonderful! She warmly greeted us and patiently helped us make the perfect selection of furniture to meet our needs. Shawn was great at working with us in price. This will be our second time purchasing furniture from Ashley, and it will not be our last! These folks are fantastic and their furniture is great quality!

Very helpful! We found exactly what we were looking for!

The sales people are amazing. Great experience and products.

Great experience. Painless and got great items at a fair price. Thank you.

Let me take my time and worked with me to make a great purchase

Customer service was beyond belief. Care about you, as a customer.

Great, friendly service.

I went into Ashley Outlet looking for a table, everyone was very kind and professional. They helped me.find exactly what I wanted. Lorene got everything set up for me for me for pickup and was extremely helpful. Great service!

Salesman was eager to please us

Lorraine our sales representative was wonderful and attentive. The delivery went well. Delivered on time as scheduled and placed where I needed it to be. They were pleasant too.

Matt Dambacher was very helpful!

Very friendly not pushy was there to meet our needs. Thanks again to the salesperson Brock who made our experience that day s pleasant one. Would for sure go there again when we're ready for our next purchase.

Staff was friendly and helpful

I have owned my matching living room set now for 2yrs. I paid $4500 for a couch, loveseat, and reclining chair. All 3 pieces are worn out and broke. The wood used is cheap as well as all the metal mechanisms for reclining. Arm rest on the love seat and couch have separated and have a wobble to them. The metal mechanism for the leg rest on all 3 pieces are broke. We do not abuse the furniture and only sit on it for 2 to 3 hours a day. Only reason this has 1 star would be for the service I had while buying the furniture. The sales man was polite and professional. I would not go back due to this being one of their so called better furniture sets.

Mason was extremely helpful with my couch purchase. He is knowledgeable and was able to complete my purchase and transaction very quickly. He was very friendly and easy to talk to. I recommend 100%

Nice & friendly staff

Kyleah was great! She helped us pick out chairs, got them ordered and had us on our way very timely and efficiently.

I had a great experience with all the store associates especially Lorenne. They made me feel comfortable with the item I purchased. They were very patient. I will definitely go back!

She really made me feel at home with her services Thanks to the whole team...

Matt was very helpful with everything. Would shop here again DAVE H

The guys were great! Shawn and Mason both listened to me about what I wanted and helped me pick out a few nice pieces of furniture for my living room. They made it easy and I definitely appreciated that. (Shawn & Mason Thank you for helping me and taking on my sense of humor!)

I came into the store dreading to shop for furniture… I was met by Kyleah who was happy to help! I told her what I needed and how much I was going to spend and she help me pick a few pieces and I was gone! In and out! Thank you so much for everything and your customer service was awesome

Mason helped us out finding our new bedroom set. He went above and beyond to help us. We are very pleased with what we are getting. Thank you again Mason

Mason was very helpful and friendly. He was willing to work with us and help us get the best items for the money.

Fantastic staff attention, special call out of Mason, super helpful, walk the extra mile to help us get exactly what we were looking for despite the time. An advisor rather than simply trying to land a sale. Thank you !! Very satisfied !!

I had mostly a positive experience, the floor worker was super helpful, store owner was very kind. Lady with black curly hair not so much, while I was waiting for my order to get drawn up she mentioned something about running a daycare now, as she was walking by me. Had my 2 year old son with me, obviously he is 2 so yeah, a bit much sometimes. But totally could have kept that to herself.

Staff was helpful and efficient

Very nice and welcoming staff as well knowledgeable

Very kind

Very friendly and helpful with my needs. Stayed over after closing to finish my purchase.

As soon as I walked in I was greeted. I expressed my needs and the staff immediately showed me to a few options and helped choose the best to fit my needs. It was great service all around great deal on a great table and 6 barstool chairs. Will definitely be back.

Recently my husband and I bought a sectional and a media cabinet at Ashley Outlet. Dan was super helpful with our questions! We will definitely go back and we would highly recommend checking it out!

They matched a price and got us taken care of!

When my daughter and I entered the store we were greeted by Zach. He offered his help and I told him what I was looking for. He told me where everything was. I told him thank you and he said he would be around if I needed him. No one bothered me or was pushy at all but let me look on my own. I started finding all the pieces I liked and wanted, however some of the beds didn’t have a price and I got Zach. He got me the price and then I continued to show him what I needed. When he went to Dan (the Operations Manager), he came over to me and spoke to me about somethings because I was talking across the store to him about them. We shook hands and he was very helpful to me. He and Zach were great at working with me. There was another young lady that worked with Zach that, as well, was pleasant, kind and sweet like Zach. I truly appreciated my visit here at Ashley Outlet!!! They worked with me doing a bundle with the price. If I had one thing to say it is, there was a customer that came in while I was there that was rude as heck to another employee that was also kind as heck!!! She was loud, acted like she was owed everything, she was rude and the customer is not right acting that way!!! Sorry but not sorry!!!! I do not know what is wrong with society today, however it doesn’t matter who you are, salespeople are PEOPLE TOO! They are not dogs and I don’t treat my dog like that. Have common courtesy and kindness. He was trying to do his job. I knew what her problem was. I’m not going to say it on here, but I couldn’t believe what I witnessed. PLEASE be aware when interacting with others. Thank all of you at Ashley’s Outlet for your help!!!☺️

I was treated with respect, was helped like a V.I.P. .

Alaina and the staff provided us with outstanding customer service and support during our visit. We will definitely be back for future furniture needs!

Dan was great and really helped us find what we were looking for at a fair price!

Alaina F. was a rockstar through this whole process! It was very daunting to try to figure out what was going to fit in our space and she printed off several options and measurements and answered dozens of questions to ensure that we got exactly what we wanted. She was patient and kind and incredibly sweet and professional. She made it a wonderful experience.

This store is the best customer service I’ve ever experienced in my life! Zach is new to the store, and is a complete natural at customer service. I seriously got free Krispy Kreme here! We also got help from Alaina and Ruslan, who were also such a delight. The slogan “this is home” is very much applied here, I felt like a friend of mine was checking me out. Best store ever!! 10/10, would recommend this store to anyone needing furniture or not.

The guys here were amazing. Everybody was helpful and not pushy. They made it possible for me to buy four mattresses with pillows and a comforter and sheets for some children that were sleeping on hardwood floors. Their generosity was amazing. This type of integrity is harder to find these days.

Very helpful and good quality products!

Alaina Frederick and Aaron were great help today! They were both super nice and helped us figure what was best for our home.

I came in for a new TV stand after noticing they were doing a “massive in-stock sell-off promotion” and I was initially taken aback by the pricing on their tags as I am somewhat of a regular customer and things seemed a bit inflated but after speaking with the floor manager, it turns out that they were just showing “the national value price” with a big red X so that they could better illustrate the significance of the discount. Although it seems a bit gimmicky to me, I do think that I got really good price and the service they provide has been above and beyond on a consistent basis.

Boy has this been a nightmare. This place is an actual predatory scam and I'm reporting them to the better business bureau after spending over $7000. We had just bought a house locally and needed furniture. Decided to go buy it 3 weeks before we moved in. Upon walking in, you will see everything with price tags with prices twice as high as they are actually selling them for. They tell you it's all on sale for 50ish percent off because they have too much in stock in their ON SITE warehouses. I was told everything they were selling was on site and could be delivered whenever I wanted but they just couldn't do same day delivery. This is where it became a nightmare. Forward 3 weeks, we move in. I call to schedule the delivery and I'm told one of the couches I ordered hasn't arrived at the warehouse. I was lied to by 3 employees including the floor manager. Out of the 6 pieces I bought, 4 were not in their warehouse but being shipped to them. When I informed customer service what i was told they said "thats really weird cause it usually takes 8-12 weeks for orders to be shipped to us." My family had to wait 8 more days to have any funiture to sit on. While waiting on the floor of our new home, my sister in law wanted to know what furniture i had ordered so I starting looking up the SKU numbers on the internet to find pictures. This is when I realized I had been scammed. I was over charged on every single piece. This is an Ashley's funiture "outlet" but they sold me everything for substantially more than what I would have paid just going to ashleys funiture. If you are going to shop here, I highly recommend looking up the SKU number for everything before buying.

Great place too shop very friendly staff and have always taken care of my concerns. I definitely will be back to shop. They also repaired my recliner that I thought was broken for good. GREAT PLACE!!

Very professional friendly staff with no pressure sales. Alaina was very helpful and negotiated fair pricing. Would shop there again. Love my new chair and accent cabinet!!

Friendly staff and good prices

We were there a couple weeks ago. A Yong gentleman by the name of Kevin came to assist us in purchasing bar stools. Not knowing before hand what height we needed he showed us three different heights of stools. He wrote the sizes down for us along with prices and had us measure for what we needed. Today we returned to the store too make our purchase. As we came in the store he greeted us and helped us with our purchase. He remembered us from the last visit and knew what we wanted. This young an was very nice, friendly not trying to be pushy. He knew what we wanted, checked for availability of product in the store and was told that they would be in by middle of April and he contact us upon arrival. This young an is an asset to your company. Thank you for an excellent experience at your store.

Great people to work with…Kevin was very helpful and was able to communicate very well.

Great customer service !! Recently bought a king sized bed set and one of the people helping us accidentally charged me for a queen size by mistake. The manager honored the king sized bed at the queen size price. They didn’t even have to do that! Not to mention how helpful everyone there was! Alaina and Kevin were both great people to work with! Highly recommend them for your furniture needs!

This is probably the most incompetent and rude store I've ever dealt with. I ordered a sectional the first go around and had nothing but problems with the customer service, account errors and quality at this store. The 2nd go around I thought if it was on an online store, It wouldn't be as bad. I was wrong. Been waiting about 7 weeks now, they wont let me cancel my order on line, I can't get a hold of anyone on telephone and they keep holding and releasing my funds in my bank account. I called my bank to block Ashley and will never do business with them again. I found the same product on Amazon for $45.00 cheaper.

The customer service is like no other and the delivery guys go above and beyond anything I could have asked for

HORRIBLE Experience. Bought a mattress a year and a half ago it broke down to where it had a inch and a half dip in the middle. I had to fight to get it replaced even with the 10 year warranty, people kept lying and lying. And then When we finally got it replaced the delivery people literally drug it across the floor. And even indentation has loose threads around them. It's clearly one they wouldn't put out on display very very disappointed. Do not buy anything from them!

We bought a couch from here about a year and a half ago. The couch has not held up at all. It’s just me and my fiancé we don’t have any kids either. We are both very busy people and do not spend a ton of time on the couch also. I reached out over a month ago to see if they could replace it or replace the middle section that is falling apart and I followed the steps they said to do in an email and I have not heard anything back. It’s just ridiculous at this point. We just bought a house and we were going to go back and get some other pieces of furniture and after seeing how this held up and their customer service we will not be going back.

Excellent selections changing weekly

Horrible experience, terrible management, lies lies and more lies as to when you’ll have your merchandise I appreciate the guys working in sales Dan and Henry that went above and beyond to help me and treated me with much respect but the manager Dan L blew it for me FOREVER I’ll travel, order, pay top dollar elsewhere before I spend another penny in this outlet store. I’ll never forget how a person made me feel. Nice stuff tho!!!

Horrible experience, terrible management, lies lies and more lies as to when you’ll have your merchandise I appreciate the guys working in sales that went above and beyond to help me but the manager blew it for me FOREVER I’ll travel, order, pay top dollar elsewhere before I spend another penny in this outlet store. I’ll never forget how a person made me feel. Nice stuff tho!!!

The furniture seems okay but I definitely wouldn't call these "outlet" prices. There isn't a ton of selection and the only dresser that would match my current set was just shy of $1,000. The staff were kind but I would shop around before purchasing here.

This is place is nice. Good quality furniture for a pretty inexpensive price. Aaron is great to work with, very nice and knowledgeable.

Bought a bedroom set for my grandson at the beginning of November. Was told only the mattress and box spring was available but the rest would be in by Christmas. Now it's Feb 10th, still waiting on the rest of the set. Did 100 days same as cash but was not suppose to be charged until items arrived. I've been being charged for the entire time and Feb 22nd my 100 days same as cash is up. I doubt very much the rest of the set will arrive by then. My poor Grandson has been sleeping on the mattress on the floor for over 3 months.

If you decide to go to this store and do decide to purchase a product plan accordingly. You will be there for a long time. The sales people are a a hot mess. I understand the whole working on a commission thing but, customer service declines when your sales rep. is helping multiple people all at once. I dont think I've ever been told, I'll be right back so many times that I lost count. Then after your taken to the service desk to actually place and pay for your purchase it starts all over again. The gentleman placing the order walked away 6 times to tell other people he'd be with them in a minute and at one point actually disappeared to help someone else look at furniture. We were there 2 hours! Sadly, we walked in, picked out what we wanted ourselves, and had cash in hand ( no financing thank god. I cant imagine how much longer we'd have been there waiting for that) and still had that wait time. Adjust your schedule accordingly.

Got a new bed from here we were told that it would be there in 2 to 4 weeks. They called the 1st time witch was in 2 weeks to Deliver it but the day before it was to be delivered they told us the base did not come in. At the 4 week mark we went back in to try and get answer on what was going on they told us they would call the factory and find out . So we did not here back from them. My wife called on Monday and was told the factory delivered it some time ago but they can’t find it . Some how 3 hrs or so later they find it at Furniture row . So sorry they tried to compensate us with 2 pillows or 100 in store credit . The worst part is my 4 month pregnant wife had to sleep on a air mattress for 2 weeks and now that it took us call and going in for them to check on anything

I bought a Sealy Euro top mattress and put it on layaway I got it out in 2 and 1/2 months. I love it and I just saw the same one at Big Lots for $599.00 ! I got a fantastic deal.

the furniture, the service. The people are very knolwegable about their products. They won't steer you wrong

Ordered a sectional two weeks ago-stopped to check on it since they don’t answer the phone! Two pieces are in but they won’t deliver those till the other piece comesi in. Not acceptable

The whole process hasnt been a positive experience at all.. I'm very disappointed.

Went into this store location for the 1st time today to see if they had a kitchen cart. The worker Hank literally asked me 20 questions that did not pertain to shopping for furniture. One of them being “is that your real hair or is that weave?”! Do you ask all of your customers questions like this? To anyone looking for furniture I suggest the Water street location instead as Karen was very helpful in answering my questions and assisting in me signing up for the store credit card.