Ashley Outlet Decatur, IL

Sam hung in there with me until I finally found what I needed! I will be coming back.

Jordan was a great help!!

Quickly found what would fit our budget & just our size! Beautiful & comfortable, will suit our needs!

Excellent customer service and pricing.

Found the couch I wanted and they helped me load it right off the floor. Exceptional customer service!

Sam was very knowledgeable and helpful to help find perfect mattress!!!

Sam was super professional, helpful, and knowledgeable about the products and their functionality. I will definitely come again!

Sam was great

Went in today after visiting a couple of weeks ago when I met Samantha. Was greeted promptly by Brock/manager. Met up with her a few minutes later while I shopped. She explained everything credit wise very well and I was able to get with her help the best value for my budget. The store is really nice. Clean, well set up and lots of space/inventory to explore. The store kind of set back off Pershing but easy access. 🍀🍀🍀🍀🍀

Sam did a great job helping us with our purchase on our new furniture.

Good experience, sales rep very helpful and did great describing all details. Only setback we had was not having a mattress in stock and had to order one and wait two weeks for one.

Very friendly and helpful.

Love Ashley

Sam was great!

Was happy with overall experience. The only disappointment was the customer service rep took down my new number so I can be called before they arrived with my bed. That didn’t happen. It’s was CLEARLY discussed I’d get a call before arrival. However, delivery guys super professional and fast!

Great customer service, made it easy to order my furniture for my home.

Sales manager Shaun was very helpful. Showed me exactly what I ask for. Did not pressure me in any way.

Salesman Shawn was great I will see how things are when my tv stand get delivered. Very pleased with showroom.

Jordan Johnson was wonderful. He found what I was looking for, made it easy & very much worth my time. He is calm, helpful & has great talent working with customers. I very much appreciated his assistance. Thanks for the opportunity for feedback.

Good service and selection. Samantha was wonderful to work with.

Elijah was a great help. He was very knowledgeable and informative. He understood my concerns and assisted me throughout my experience. He handled himself very professionally, and I trust him. I look forward to doing more business directly with him for furniture for my mancave.

Samatha showed me great customer service answered all my question and made the process easy

I found exactly what I was looking for at the best price! Five star help and service! Thanks, Elijah😀

Samantha was outstanding and so helpful. We will definitely go back.

(Translated by Google) Excellent (Original) Excelente

Elijah is the best salesman I've ever had and has the best hair and smile

Overpriced

We love our couch!! I had been looking at this one online for months but it was back ordered for 8-14 weeks. I was on Facebook marketplace and saw it listed, reached out to Jordan who was very responsive and helpful. We came out on Monday to see it and it was delivered that Thursday! I live in Springfield so was pleasantly surprised at the quick turnaround time and the delivery coming from Decatur. The entire team was very friendly and professional. Our pillows were left behind during delivery, but Jordan made it right by giving me a call saying they would ship them to me immediately. We loveeeee our couch and are so happy with our experience!

Samantha was extremely helpful in helping me decide on a sleeper sofa for occasional use and very pleasant to work with. She is a real asset to the store!

Samantha was so helpful and great to work with!

JJ did an awesome job

Sam was a great help. She answered all my questions and was very attentive to my needs.

Was a very great experience Elijah was awesome made purchasing very easy

Elijah made the whole shopping experience amazing. I highly recommend working with him!

Samantha is awesome! Will do business again

Walked in and had an idea of what I was looking for Elijah pointed me right to it! He was kind and respectful. I told him I would be back to complete my purchase. I came back later that afternoon, he saw me coming about to leave for a break and stayed just to get me taken care of. My experience today was efficient, pleasant, without and BS salesy ick. I’ll be back and will ask for Elijah again.

Sam did a wonderful job

Sam ( Samantha) was great at helping us with our sectional, and getting the exact pieces we needed! She was very friendly and helpful!

Sam was great and got us just what we were looking for!

Very good will go back thanks again everyone was very nice n special thanks to Samantha thanks again

Rob did a great job hooking us up and helping us find exactly what we were looking for

Sam was damn GOOD

Jordan was a great representative for your company he showed me all the possibilities of the sectional that I bought. All thumbs up for Jordan you’re lucky to have them!

Sam was a pleasure to work with

Samantha deborer was absolutely excellent explained all the details very well was willing to show me around the store of other options on different sofas and recliners very kind and I truly appreciate all your help thank you so much

Samantha was helpful and very knowledgeable.

Great experience. Store manager and staff (Samantha Deboer) were very helpful.

Elijah was very helpful, professional, and friendly to work with. He showed patience while I was going back n forth w decisions. n i look forward to getting our new couch and new kitchen table. Thank u so much Elijah. Awesome job. n I'll b back for more items later.

Needed new living room furniture. Went to Ashley Outlet and Elijah was able to find exactly what we wanted. No pressure to buy. Let us take out time making the decision. Prices reasonable and offer delivery and haul away service. Can't wait for it to be delivered!

Elijah was very helpful and knowledgeable. He was super friendly, but not in a creepy way ;) Not pushy and he has a great sense of humor too. If you go in, ask for “Elijah with the great hair!”

Rob was awesome. He was so helpful!!

Samantha deboer was great and very professional

Samantha was the BEST ,polite,and helpful!! I'll definitely be back!!

Very good service with her highly recommend sam is very nice and sweet my favorite sales person

Elijah helped me to find the perfect chair for my elderly mother. He was patient and listened to my needs. We found a perfect quality chair for her which was able to arrange quick pickup from another store. Super nice guy and no high pressure sell. Thanks! If you’ve passed this place up on Pershing it’s worth a stop.

The young man that assisted us was awesome , very helpful and even a little comedic, all in all I will definitely be to see him again for any of our future purchases thank you so much very painless experience

Jordan and Elijah were wonderful

I had the absolute BEST experience here today! Rob and Elijah were fantastic to work with! If you’re looking for great customer service these guys are the ones to ask for!

Elijah was helpful and polite. He did not pressure or rush me to make a decision. When he walked away to prepare paperwork I continued to browse. That is when I made my decision. My son in-law picked up my new dining set. It looks perfect in my apartment and would again ask for Elijah's help in the future.

I had a great experience with Ashley Furniture outlet. Elijah was awesome he helped me answer any questions I needed help with and he helped me understand the products and he understood what I was looking for and find a good deal for me.

I'm very pleased with my design consultant Elijah Wall-Lampkin, he's a very caring person and has a delightful attitude with his customers, he makes a great salesman and is very smart and he's a very intelligent young man I appreciate all his help . Thank you Elijah 😊 and for having a great smile.

I was looking specifically for a firm mattress and a small table and chairs. As I looked around, Sam greeted me. After telling her what I was looking for, she knew exactly where to go. I found what I needed and I'm currently enjoying it in my home.

Excellent customer service provided from Dan Laws. Answered all my questions and was upfront with pricing

Very quick transaction and the piece was perfect for our camper!

Ashley Outlet were great; Sam helped me get the right mattress for me. Thanks!

If you need help with furniture, Elijah is who to ask for. He knew exactly what piece I was looking for and when the color was not in stock he located and had it shipped to the store. Thank you Elijah.

Ashley Outlet had a wide variety of furnishings and accessories. Sam was very attentive, knowledgeable, friendly and helpful. I was very pleased with the customer service and the sectional I purchased today! 🙂

Elijah was very responsive, listened, was very polite and helpful

Great experience. The salesmen are awesome and low pressure, but very helpful. Definitely recommend.

The store salesman was very professional about his job plus he was very knowledgeable.

Scott was very helpful

Elijah was a great help in finding what I wanted.

My boyfriend and I bought furniture from the Ashley Outlet. Elijah helped us throughout the process of choosing living room and dining room furniture. He was patient with me as I had to touch every couch on the sales floor and it took us 3 visits to the store to settle on a purchase. I would recommend consulting with him since he is knowledgeable of the products they sell and super chill to talk to. We had an overall great experience, thank you Elijah!

Customer service is Excellent!!!

I purchased a sleeper sofa from Ashley Outlet. Very nice quality and the sleeper is super comfy. Very happy with my purchase. Elijah was great and the delivery men were courteous and friendly and had it set up in no time. Definitely recommend!

Great service. The store manager Sean/Shawn was very friendly, helpful and knowledgeable. Would return again for more furniture needs.

Elijah was very helpful! Jordan was also a delight, he was not my salesperson but he was extremely kind and courteous!

Shane Farris was absolutely wonderful with helping us

Elijah is the best

Jordan did a great job being new helping us. Worked hard and was very nice. See him

Elijah was very helpful & informative & kind!! Will be back for future purchases!

I visited to purchase a set for my grandmother, and the staff went above and beyond! They even drove all the way to Springfield in the snow to ensure she received a brand-new, packaged couch and loveseat just in time for Valentine’s Day. Exceptional service! Thank you.

Elijah help me with a client a new bed very professional and kind

Great products and financing options. Elijah was great to work with. Helped me find what I wanted

Couldn’t even focus to shop because the workers wouldn’t leave me alone

Elijah was amazing and understood what we came in for. He helped advise us on the best possibilities. Explained everything up front and honest. He also did not act pushy by any means.

Samantha was really friendly and helpful. I’m happy with my selection of furniture and its price.

The customer service from Elijah and Dan made my day. Elijah walked me through the merchandise, answered all of my questions and was polite the entire time. Today is a GREAT DAY!

Large selection of furniture appeared to be good prices. We were just browsing, very early in our decision making process. There were several items we were looking for. And we just wanted to look without having the salesperson following us around. Although they were friendly, We just wanted some space to look on our own.

Elijah is professional, patient & kind.

We came, we met Elijah, we bought a bed! Young man was a pleasure to work with.

Elijah was very nice and super helpful in getting us a new table! He is very easy to work with us well he let us take our time in deciding on what we wanted, I would definitely recommend him for any of your needs!

Elijah was wonderful. Courteous, helpful and attentive. Not a high pressure sales place, they give you space to walk around and browse. Excellent selection. We’ll be back

Elijah helped find the right couch.. Customer Service was great!

Elijah and Shawn

Went in looking for specifics for a dresser and Elijah went above and beyond to help! Super easy process!

Shane and Elijah were awesome in helping us get a great bedroom set!!!

Very helping and kind I appreciate the help the was provided

We bought a bed with an adjustable base and an electric recliner. Shane was great to work with! We're deciding on a king split bed with adjustable base now.

After a horrible experience online furniture shopping, endless looking at other stores we were told about the Ashley Outlet. Elijah helped my husband and I. He made everything seamless and easy in comparison to what we just dealt with. Thank you so much for your help! We could not be happier with our experience and the professionalism he showed.

Jessica Carter was an excellent sales person

Walked in really not knowing what we wanted but Sam helped us out a ton! She never gave up on us and continued looking for what we wanted once we figured out what we wanted. Every staff member was very nice and welcoming!

Went to several furniture stores looking for a specific (leather chair and a half sized recliner) . A few places could order, but didn’t have any in stock to view and sit on, to see if I liked it. Thank you so much Elijah and Jessica, at the Decatur store, for helping me find what I was searching for . The last two times we have bought from Ashley store in Decatur. They are the only ones in our area that carries a floor model to view before we buy. We visited in other towns and they didn’t. That was a big deal for me, in knowing exactly what I was paying for. The search is over again finally. Next time, we will just go there first, even though it’s a bit of a drive.

Excellent customer service from Sam! She was able to answer all of my questions, provide alternative ideas or suggestions without being pushy at all. She helped me with my financing and made it a very positive experience! I’m excited to get my furniture. I always have a good experience with Ashley.

We had a great experience at Ashley Outlet! We went in on New Year's Day and Jessica met us at the door, she was extremely helpful with looking up information and answering our questions about different sectionals we were looking at, they had a great selection of furniture to choose from. She found us a sectional that fit all of our needs and was the size we needed. The price was affordable and we were able to get taken care of that day! I highly recommend Ashley Outlet!

Blake and Jessica were wonderful and so is the manager. Jessica explained everything and we were very pleased with the help. Blake is going to be a wonderful asset to the store as well. Definitely coming back and would recommend highly to my friends.

We have made a couple of purchases recently and Elijah is very attentive and helpful!! We’ll come back!

Everyone was so nice and professional, They made sure we were doing okay And we're really Knowledgeable About the products that I was looking for made our shopping experience a really great one. Jessica and Shane really helped us out a lot. They were top notch in my book.

Ashley outlet store was a great experience....a lot of merchandise on the floor.... we have purchased a couple of items in the past... items are still loved and used... great quality.

Very good Samantha was very helpful

Samantha was a great salesperson! Friendly and helpful. She worked with us in finding all the things we were looking for. Always smiling. Great experience!

Jessica is great to work with, we bought an area rug from her. We will be back for more furniture.

The sales rep Samatha Deboer at the Decatur, IL Ashley furniture outlet was extremely friendly and helped us get the couch we really wanted at an affordable price. Couldn’t be happier, highly recommended asking for Samantha to make the process easier.

Shawn was great to work with. He took care of us and I would highly recommend going to Ashley furniture.

Sam was friendly, very helpful and made the transaction easy.

Samantha Deboer at the Decatur Ashley Outlet helped me find the furniture that I wanted on 11/11. She was very informative & provided great service. I was very happy with my purchase & saleswoman.

Wonderful experience from start to finish! Samantha was beyond helpful with finding what I was looking for. Thank you for a great experience!

I took my son to purchase a new recliner for him. Samantha greeted me and ask what I needed help with an I told her we were looking for a recliner. She walked around with us and asked questions about what color, texture, size, and if it needed to be electric? Also if we had kids and pets as to explain the best for holding up to that kind of wear and tear. After my son trying out two favorite ones( being in the two different rooms) back and forth she pointed out the pos/neg of both. Again one more sitting in the chair. This experience could of turned out differently if Samantha hadn't been so gracious and knowledgeable and of course....patient with us. Thanks again Samantha. Please ask for Samantha Deboer.

Samantha was very helpful! I’m happy with my purchase

Jessica was Wonderful at the Pershing Rd store

Samantha was very helpful

Salespeople were very helpful.

My sales person was great and she throughly discussed every option with me when I asked. There was no pressure to buy. She made it go smoothly!! Congrats on your new bundle of Joy! Thank you

Jessica is a 5 🌟 from me... Danielle H

We were in and out in less than an hour ,and found what we were looking for.

Great customer service go in and see Sam and Dan the owner is the Man appreciate everyone in the store

Great ppl and beautiful environment would recommend this furniture store to anyone keep up the good work it was well worth the buy

Great people excellent service

Ashley Outlet was amazing! They helped me out on furnishing my new apartment. Great at everything they did. I'm happy with my new stuff! I also want to say Samantha Deboer was very helpful on when I got my furniture!

really nice! so helpful and quick. sam was a big help. thanks again!!!

My review with Ashley Outlet was wonderful . Jessica made the process so is she is awesome. The guys who delivered the furniture was very personable.

Jessica was very helpful when I came in to purchase a new mattress! She was very knowledgeable and patient. She listened to my needs and found me the perfect bed!

Samantha was very nice and helped us come in on budget.

Samantha did a great job finding what we needed and worked with us and the store manager to get us a great price. She’s knowledgeable about the products and services they offer.

Very informative. Great guest relations.

Was the best, Every one that waited on me in both stores I visited couldn't ask for better service.

The sales person, Sam Deboer, were awesome and very polite. The sales manger, Shawn, was very helpful and polite also.

They have a warm and friendly staff. They are out to serve you I am wheelchair bound and they went around the store to find the type of lamps I wanted. Beautiful lamps they brought in my price range. Now that is dedication to their customers! Thank you to that caring staff.

Sam was a big help! Will definitely be going back in the future for all my furniture needs.

Samantha was great. She made great suggestion, listened to my needs,and made sure I had plenty of options!

Shawn helped us find a chair for our mother and had great customer service!

I purchased a sectional sofa and two oversized chaises from this Ashley Outlet and had a wonderful experience with Jessica. She was so helpful and answered all of my questions!

Sam was very helpful and wonderful to all her customers. Wonderful people person

Great service and friendly. Thanks Shawn and Ethan.

Jessica is a friendly, knowledgeable salesperson.

Samantha was so helpful. She helped us find the chairs we wanted. Very professional

Shopping for a sofa and Ashley had just what we needed. Great price, friendly service! Thank you! Sam was great help!

Friendly staff with a good variety of choices and prices.

I was helped by Samantha Deboer she was absolutely amazing and the main reason I returned to make a purchase! Thank you Samantha for your help and for going above and beyond to meet my needs!!!!!

Everything went very well Jessica was very friendly and helpful thanks for everything

We got a beautiful table and four chairs. The woman who helped us was wonderful!!!!

The guys were very friendly and caring about my property. Had my place set up in no time and was very helpful in putting things in the place I wanted. Thank you so much!!

Shawn was extremely receptive and knowledgeable. First impression and thought was he isn’t trying to sell anything. He helped me getting through the store since I am in a wheelchair. The overall experience was phenomenal. Thank you a lot Shawn.

Very knowledgeable and friendly

Lorenne was very helpful. She made my shopping experience easy and painless.

I hate going to stores where salesman are trying to make a sale. This was great. I told him just looking, and he gave me his name told me if I have any questions let him know. Left me alone to wander. When I found what I wanted. Gave a shout and he was right there to help me. Even moved furniture around for me to see. Will definitely go back when ready for next piece!

Jennifer and Shawn went above just showing us what we might buy. They took the time to know what we were looking for and showed us those items and similar items. We were very pleased with their attention to us. We ended up buying two recliners and a mattress.

Met Dan, who I understand is the general manager…very friendly, helpful and we will go back.

We found what we wanted and the Associate ordered it online for us. Nice and helpful.

The whole Ashley team was so pleasant to work with!! Xavier, Lorene, and Dan were kind and very knowledgeable. This has been the second very large purchase I have made from this store.

Everything was great all my questions were answered didn't have to wait long for them to serve me. I give 5 🌟

Awesome sales person very helpful thank u

Awesome Experience!

Lorene was fantastic, very knowledgeable and not pushy like a couple of other stores I have been too.

Jessica was so very helpful and listened to what I was looking for. She was with me every step of the way. I will definitely be a regular customer after the outstanding level of customer service and care I experienced.

Great folks to deal with! Shawn went above & beyond to get us fixed up with a really nice sofa & loveseat. Even after the sale was done & I called to change my mind on the color! Highly recommended.

We got a sectional couch and a TV stand from here nice friendly staff will come back if we need furniture

Jessica was amazing and attentive through the entire process. We also received help from Eric in the past and he is wonderful!

Between Jessica, another young lady that I didn't catch the name of, and Shawn, I had the easiest time purchasing a new sectional from this store. They were all knowledgeable and helpful. Made it super easy from start to finish. I would recommend this place and this sales team to anyone!

We had a bad experience when buying a table about a month ago in the store. They were however very accommodating and polite about the return and refund. Dan Laws asked us not give up on them. Tonight we returned and Dan took very good care of us and our needs we did purchase another piece of furniture from them. Thank you Dan for being so patient and polite to us. We will be returning when the need arises for more furnishings.

Our visit to your store was fantastic. We had been contemplating purchasing a new mattress for quite some time. When we visited your store we were greeted by Lorenne Wilhams. Lorenne was knowledgeable, personable and such a joy to work with. We went back home and took in all of the information she shared with us. After a few weeks later we decided it was"time" to make the purchase. We went back to the store and thank goodness Lorenne was working . We came home with a king size purple mattress which we are absolutely loving. Thanks to Lorenne for being so wonderful. We are thinking about purchasing a new sectional and we will definitely be a repeat customer of Lorrenes.

Terrible! We've been waiting 2weeks now for our bed and Everytime I call about it all they can say is "were waiting on the truck".

Very friendly and helpful!😀

Friendly and helpful. She had a lot of knowledge about her products.

Good experience buying the couch I needed.

They were professional and on time!! It was a great experience. Thank you

Knowledgeable, found exactly what I was looking for!

Ashley's outlet stores are in good quality with their prices along with the merchandise they carry. They are known for their great customer service and appreciation that helps to achieve what the goals that they attend to meet on making helpful decisions to satisfy their customers needs and wants 🙂 and for the record I personally love to shop at Ashley's furniture stores cause my daughter is named after them as well. Ashley's stores deserve a 5+

After only 3 yrs of owning a Bemco mattress it started to sag at the edge. I contacted Ashley Outlet to make use of my 10 yr warranty. I was told that the Bemco ppl weren't standing behind their products. But that the Mgr named Dan at Ashley, would give me store credit to use towards another mattress. Granted I'll have to spend more money to get a different mattress rather than a replacement swap out. Because the cost of everything has increased. But at least I wasn't left high n' dry. Ashley Outlet came to my rescue bc they value a customer!

Very nice experience Lorenne was very helpful and friendly.

I finance through Ashley had a problem, they fixed it and explained to us the mix up.we will go back, there staff treated us very well.

Great products and very helpful sales team!

Lorraine is wonderful! She warmly greeted us and patiently helped us make the perfect selection of furniture to meet our needs. Shawn was great at working with us in price. This will be our second time purchasing furniture from Ashley, and it will not be our last! These folks are fantastic and their furniture is great quality!

Very helpful! We found exactly what we were looking for!

The sales people are amazing. Great experience and products.

Great experience. Painless and got great items at a fair price. Thank you.

Let me take my time and worked with me to make a great purchase

Customer service was beyond belief. Care about you, as a customer.

Great, friendly service.

I went into Ashley Outlet looking for a table, everyone was very kind and professional. They helped me.find exactly what I wanted. Lorene got everything set up for me for me for pickup and was extremely helpful. Great service!

Salesman was eager to please us

Lorraine our sales representative was wonderful and attentive. The delivery went well. Delivered on time as scheduled and placed where I needed it to be. They were pleasant too.

Matt Dambacher was very helpful!

Very friendly not pushy was there to meet our needs. Thanks again to the salesperson Brock who made our experience that day s pleasant one. Would for sure go there again when we're ready for our next purchase.

Staff was friendly and helpful

I have owned my matching living room set now for 2yrs. I paid $4500 for a couch, loveseat, and reclining chair. All 3 pieces are worn out and broke. The wood used is cheap as well as all the metal mechanisms for reclining. Arm rest on the love seat and couch have separated and have a wobble to them. The metal mechanism for the leg rest on all 3 pieces are broke. We do not abuse the furniture and only sit on it for 2 to 3 hours a day. Only reason this has 1 star would be for the service I had while buying the furniture. The sales man was polite and professional. I would not go back due to this being one of their so called better furniture sets.

Mason was extremely helpful with my couch purchase. He is knowledgeable and was able to complete my purchase and transaction very quickly. He was very friendly and easy to talk to. I recommend 100%

Nice & friendly staff

Kyleah was great! She helped us pick out chairs, got them ordered and had us on our way very timely and efficiently.

I had a great experience with all the store associates especially Lorenne. They made me feel comfortable with the item I purchased. They were very patient. I will definitely go back!

She really made me feel at home with her services Thanks to the whole team...

Matt was very helpful with everything. Would shop here again DAVE H

The guys were great! Shawn and Mason both listened to me about what I wanted and helped me pick out a few nice pieces of furniture for my living room. They made it easy and I definitely appreciated that. (Shawn & Mason Thank you for helping me and taking on my sense of humor!)

I came into the store dreading to shop for furniture… I was met by Kyleah who was happy to help! I told her what I needed and how much I was going to spend and she help me pick a few pieces and I was gone! In and out! Thank you so much for everything and your customer service was awesome

Mason helped us out finding our new bedroom set. He went above and beyond to help us. We are very pleased with what we are getting. Thank you again Mason

Mason was very helpful and friendly. He was willing to work with us and help us get the best items for the money.

Fantastic staff attention, special call out of Mason, super helpful, walk the extra mile to help us get exactly what we were looking for despite the time. An advisor rather than simply trying to land a sale. Thank you !! Very satisfied !!

I had mostly a positive experience, the floor worker was super helpful, store owner was very kind. Lady with black curly hair not so much, while I was waiting for my order to get drawn up she mentioned something about running a daycare now, as she was walking by me. Had my 2 year old son with me, obviously he is 2 so yeah, a bit much sometimes. But totally could have kept that to herself.

Staff was helpful and efficient

Very nice and welcoming staff as well knowledgeable

Very kind

Very friendly and helpful with my needs. Stayed over after closing to finish my purchase.

As soon as I walked in I was greeted. I expressed my needs and the staff immediately showed me to a few options and helped choose the best to fit my needs. It was great service all around great deal on a great table and 6 barstool chairs. Will definitely be back.

Recently my husband and I bought a sectional and a media cabinet at Ashley Outlet. Dan was super helpful with our questions! We will definitely go back and we would highly recommend checking it out!

They matched a price and got us taken care of!

When my daughter and I entered the store we were greeted by Zach. He offered his help and I told him what I was looking for. He told me where everything was. I told him thank you and he said he would be around if I needed him. No one bothered me or was pushy at all but let me look on my own. I started finding all the pieces I liked and wanted, however some of the beds didn’t have a price and I got Zach. He got me the price and then I continued to show him what I needed. When he went to Dan (the Operations Manager), he came over to me and spoke to me about somethings because I was talking across the store to him about them. We shook hands and he was very helpful to me. He and Zach were great at working with me. There was another young lady that worked with Zach that, as well, was pleasant, kind and sweet like Zach. I truly appreciated my visit here at Ashley Outlet!!! They worked with me doing a bundle with the price. If I had one thing to say it is, there was a customer that came in while I was there that was rude as heck to another employee that was also kind as heck!!! She was loud, acted like she was owed everything, she was rude and the customer is not right acting that way!!! Sorry but not sorry!!!! I do not know what is wrong with society today, however it doesn’t matter who you are, salespeople are PEOPLE TOO! They are not dogs and I don’t treat my dog like that. Have common courtesy and kindness. He was trying to do his job. I knew what her problem was. I’m not going to say it on here, but I couldn’t believe what I witnessed. PLEASE be aware when interacting with others. Thank all of you at Ashley’s Outlet for your help!!!☺️

I was treated with respect, was helped like a V.I.P. .

Alaina and the staff provided us with outstanding customer service and support during our visit. We will definitely be back for future furniture needs!

Dan was great and really helped us find what we were looking for at a fair price!

Alaina F. was a rockstar through this whole process! It was very daunting to try to figure out what was going to fit in our space and she printed off several options and measurements and answered dozens of questions to ensure that we got exactly what we wanted. She was patient and kind and incredibly sweet and professional. She made it a wonderful experience.

This store is the best customer service I’ve ever experienced in my life! Zach is new to the store, and is a complete natural at customer service. I seriously got free Krispy Kreme here! We also got help from Alaina and Ruslan, who were also such a delight. The slogan “this is home” is very much applied here, I felt like a friend of mine was checking me out. Best store ever!! 10/10, would recommend this store to anyone needing furniture or not.

The guys here were amazing. Everybody was helpful and not pushy. They made it possible for me to buy four mattresses with pillows and a comforter and sheets for some children that were sleeping on hardwood floors. Their generosity was amazing. This type of integrity is harder to find these days.

Very helpful and good quality products!

Alaina Frederick and Aaron were great help today! They were both super nice and helped us figure what was best for our home.

I came in for a new TV stand after noticing they were doing a “massive in-stock sell-off promotion” and I was initially taken aback by the pricing on their tags as I am somewhat of a regular customer and things seemed a bit inflated but after speaking with the floor manager, it turns out that they were just showing “the national value price” with a big red X so that they could better illustrate the significance of the discount. Although it seems a bit gimmicky to me, I do think that I got really good price and the service they provide has been above and beyond on a consistent basis.

Boy has this been a nightmare. This place is an actual predatory scam and I'm reporting them to the better business bureau after spending over $7000. We had just bought a house locally and needed furniture. Decided to go buy it 3 weeks before we moved in. Upon walking in, you will see everything with price tags with prices twice as high as they are actually selling them for. They tell you it's all on sale for 50ish percent off because they have too much in stock in their ON SITE warehouses. I was told everything they were selling was on site and could be delivered whenever I wanted but they just couldn't do same day delivery. This is where it became a nightmare. Forward 3 weeks, we move in. I call to schedule the delivery and I'm told one of the couches I ordered hasn't arrived at the warehouse. I was lied to by 3 employees including the floor manager. Out of the 6 pieces I bought, 4 were not in their warehouse but being shipped to them. When I informed customer service what i was told they said "thats really weird cause it usually takes 8-12 weeks for orders to be shipped to us." My family had to wait 8 more days to have any funiture to sit on. While waiting on the floor of our new home, my sister in law wanted to know what furniture i had ordered so I starting looking up the SKU numbers on the internet to find pictures. This is when I realized I had been scammed. I was over charged on every single piece. This is an Ashley's funiture "outlet" but they sold me everything for substantially more than what I would have paid just going to ashleys funiture. If you are going to shop here, I highly recommend looking up the SKU number for everything before buying.

Very professional friendly staff with no pressure sales. Alaina was very helpful and negotiated fair pricing. Would shop there again. Love my new chair and accent cabinet!!

The staff were helpful and took care of everything that we needed.

We were there a couple weeks ago. A Yong gentleman by the name of Kevin came to assist us in purchasing bar stools. Not knowing before hand what height we needed he showed us three different heights of stools. He wrote the sizes down for us along with prices and had us measure for what we needed. Today we returned to the store too make our purchase. As we came in the store he greeted us and helped us with our purchase. He remembered us from the last visit and knew what we wanted. This young an was very nice, friendly not trying to be pushy. He knew what we wanted, checked for availability of product in the store and was told that they would be in by middle of April and he contact us upon arrival. This young an is an asset to your company. Thank you for an excellent experience at your store.

Great people to work with…Kevin was very helpful and was able to communicate very well.

This is probably the most incompetent and rude store I've ever dealt with. I ordered a sectional the first go around and had nothing but problems with the customer service, account errors and quality at this store. The 2nd go around I thought if it was on an online store, It wouldn't be as bad. I was wrong. Been waiting about 7 weeks now, they wont let me cancel my order on line, I can't get a hold of anyone on telephone and they keep holding and releasing my funds in my bank account. I called my bank to block Ashley and will never do business with them again. I found the same product on Amazon for $45.00 cheaper.

The customer service is like no other and the delivery guys go above and beyond anything I could have asked for

HORRIBLE Experience. Bought a mattress a year and a half ago it broke down to where it had a inch and a half dip in the middle. I had to fight to get it replaced even with the 10 year warranty, people kept lying and lying. And then When we finally got it replaced the delivery people literally drug it across the floor. And even indentation has loose threads around them. It's clearly one they wouldn't put out on display very very disappointed. Do not buy anything from them!

We bought a couch from here about a year and a half ago. The couch has not held up at all. It’s just me and my fiancé we don’t have any kids either. We are both very busy people and do not spend a ton of time on the couch also. I reached out over a month ago to see if they could replace it or replace the middle section that is falling apart and I followed the steps they said to do in an email and I have not heard anything back. It’s just ridiculous at this point. We just bought a house and we were going to go back and get some other pieces of furniture and after seeing how this held up and their customer service we will not be going back.

Excellent selections changing weekly

Horrible experience, terrible management, lies lies and more lies as to when you’ll have your merchandise I appreciate the guys working in sales Dan and Henry that went above and beyond to help me and treated me with much respect but the manager Dan L blew it for me FOREVER I’ll travel, order, pay top dollar elsewhere before I spend another penny in this outlet store. I’ll never forget how a person made me feel. Nice stuff tho!!!

The furniture seems okay but I definitely wouldn't call these "outlet" prices. There isn't a ton of selection and the only dresser that would match my current set was just shy of $1,000. The staff were kind but I would shop around before purchasing here.

Bought a bedroom set for my grandson at the beginning of November. Was told only the mattress and box spring was available but the rest would be in by Christmas. Now it's Feb 10th, still waiting on the rest of the set. Did 100 days same as cash but was not suppose to be charged until items arrived. I've been being charged for the entire time and Feb 22nd my 100 days same as cash is up. I doubt very much the rest of the set will arrive by then. My poor Grandson has been sleeping on the mattress on the floor for over 3 months.

If you decide to go to this store and do decide to purchase a product plan accordingly. You will be there for a long time. The sales people are a a hot mess. I understand the whole working on a commission thing but, customer service declines when your sales rep. is helping multiple people all at once. I dont think I've ever been told, I'll be right back so many times that I lost count. Then after your taken to the service desk to actually place and pay for your purchase it starts all over again. The gentleman placing the order walked away 6 times to tell other people he'd be with them in a minute and at one point actually disappeared to help someone else look at furniture. We were there 2 hours! Sadly, we walked in, picked out what we wanted ourselves, and had cash in hand ( no financing thank god. I cant imagine how much longer we'd have been there waiting for that) and still had that wait time. Adjust your schedule accordingly.

Got a new bed from here we were told that it would be there in 2 to 4 weeks. They called the 1st time witch was in 2 weeks to Deliver it but the day before it was to be delivered they told us the base did not come in. At the 4 week mark we went back in to try and get answer on what was going on they told us they would call the factory and find out . So we did not here back from them. My wife called on Monday and was told the factory delivered it some time ago but they can’t find it . Some how 3 hrs or so later they find it at Furniture row . So sorry they tried to compensate us with 2 pillows or 100 in store credit . The worst part is my 4 month pregnant wife had to sleep on a air mattress for 2 weeks and now that it took us call and going in for them to check on anything

I bought a Sealy Euro top mattress and put it on layaway I got it out in 2 and 1/2 months. I love it and I just saw the same one at Big Lots for $599.00 ! I got a fantastic deal.

The whole process hasnt been a positive experience at all.. I'm very disappointed.

Went into this store location for the 1st time today to see if they had a kitchen cart. The worker Hank literally asked me 20 questions that did not pertain to shopping for furniture. One of them being “is that your real hair or is that weave?”! Do you ask all of your customers questions like this? To anyone looking for furniture I suggest the Water street location instead as Karen was very helpful in answering my questions and assisting in me signing up for the store credit card.