Ashley Store Downers Grove, IL

Sabrina and TJ were awesome very helpful and offered options for financing very happy thanks

Honestly I could have been in and out in 15 minutes, except for I kept looking at different things. But she knew exactly what I described, found exactly what I wanted, and then when I said it was too much money she lowered the cost by $200! Very kind very respectful I will definitely be going back there for more furniture!

I purchased $5000 worth of furniture for a future delivery date through Acima. I cancelled the order 2 weeks ago. Ashley staff didn’t tell Acima that the order was cancelled. Acima is now taking hundreds out of my bank account because of the cancellation process’ team inability to let them know that this order was cancelled. Ashley furniture rep convinced me to go through Acima for financing and after I was approved for $10k I noticed how horrible Acima is and would be paying double for cheap furniture. So I cancelled because it was financially the smart thing to do. Now I have to call them and get my money back because the idiots at Ashley made it so hard….. I will never buy furniture here ever.

Very efficient, gave you space, friendly

Service was great! Bianca was extremely kind and helpful. She helped me find what I needed and was able to answer all my questions. The only reason I didn’t give 5 stars is because I’ve often found other online options that sell the same exact furniture for almost half the cost. If not for the financing option this time, I probably would’ve purchased from the other sites.

MR shawad was very good

I enjoyed a most pleasant experience shopping at Ashley Homestore. My salesperson Mina was confident, knowledgeable and very easy to work with. Actually the atmosphere in the store was quite welcoming. I am excited about the furniture I chose and very pleased with the quality and price.. I love that it is made in the USA!

Had a wonderful experience with sales associate Shady! He made sure we got every piece we wanted and communicated wonderfully. I can’t wait for our delivery

Had a great experience with the service! The selection was vast and they had several different options for what we were looking for. The reps were attentive and were looking to tend to our interests.

I’m so grateful for the impeccable service I received from Sabrina, JT, and Josh at the furniture store. From the moment I walked in, they asked all the right questions to understand what I was looking for and were incredibly accommodating to my needs. What really stood out to me was that there was absolutely no pressure—they were genuinely there to help and serve, not just to make a sale. They were informative, patient, and truly attentive throughout the entire process. By the end of my visit, I felt completely confident and well-informed in my choices. Thanks to them, I was able to furnish my apartment with pieces that not only suit my space but also reflect my style. I can’t thank them enough for their outstanding support and professionalism!

Our salesman, KJ, was excellent! He was very honest, lively, and professional while showing us our furniture options. The entire team really made sure our shopping experience was both exciting and comical. I would definitely recommend shopping at this location as they also had a pretty wide variety of furniture. I know personally I’ll be back.

Great experience. Sales rep Mina was extremely helpful, patient, courteous and helped us find exactly what we wanted. Purchased a great sofa set and anticipating the delivery next week. Manager was very kind and helpful as well.

Jonathan was absolutely great help. Didn't push just allowed me to take my time and figure out what's going to be best for me. Thanks Jonathan. Also Sabrina thank you for spending time with me.

Bianca was super helpful and friendly and went out of her way to help us purchase a couch the next day on her day off. Great service

Best quality, service, price and selection! I've been here 3 times in the last month!!!

Great service and we found exactly what we were looking for

Great experience. No high pressure just very helpful sales person in sorting out what would work for us.

Had an unpleasant experience with a sales associate here. During our time here, he only showed my husband prices/quotes for items we were interested in when I will also be paying for said items. He also made a comment when trying to have us sign up for their credit card. He was not happy that we declined and said " you must not like paying 0% interest". I wanted to tell him there is also 0% when paying cash, 😉

Super aggressive and pushy

Excellent service - reps are attentive, check out takes a while, but it’s worth the wait.

I am more than pleased with the assistance Bianca Villanueva provided me with today in the purchase of a dining table and chairs. Her explanations were clear and concise. Her personality bright and cheerful as she walked me through the process of the online order. If ever I need to shop at Ashley again, I would most certainly seek her out.

We had a delightful experience shopping at Ashley!! Bianca was very efficient and not pushy but very informative! I would not hesitate to recommend this store to friends!

Great service

Knowledgeable service. Not pushy, only informative and helpful. We got a great deal with 12 month interest-free payments with all discounts applied.

I was out mowing when the delivery people showed up. Upon them, bringing it into the house setting it up he tried the two recliners on each end of the couch. They worked perfect as I was moving some things I signed his phone that’s saying I received them upon picking some things up to move around. I noticed the couch had a couple imperfections on it. I turned around they were gone. I went outside. The truck was gone, so I can’t after trying the recliner out, the massage wasn’t working either which wasn’t tested, and you’re having a white glove delivery. This does not convey to me. They should’ve tested every aspect of it or I should’ve had the opportunity while they were here to test every aspect of it, but I didn’t my bad, but this is brand new never been sat on . and now after reporting it, it seems like I’m getting a hassle which I shouldn’t

Mina introduced herself when I first walked through the doors, gave me her card and let me stroll. Very polite and friendly Mina answered my questions and helped me make a final decision. Kudos Mina! Then she introduced me to Shadi ( the BedDoctor!!! Very Friendly and he assisted me with purchasing 2 Storm pillows. I had a Great Time in the store. I felt like I was Welcomed by all. Oh yesssss, the music was Grrrrrrrrreattoo!!!!

Worst delivery service they deliver dirty and damaged products don’t every go for this store the supervisor and manager is not helping to anything they just tell you to keeping calling some random cuscare number and keep getting away with the actual issue , I will not recommend this store WORST STORE EVER

Friendly and professional.

SERVICE WAS PROMPT COURTEOUS PROFESSIONAL AND ON TIME VERY PLEASED WITH DELIVERY AND SHOWROOM EXPERIENCE HIGHLY RECOMMEND

Never experienced before such a professional and warm service and not forgetting the great deals that MINA offered to me!!!! I will return, for sure, because the quality and the price are unbelievably the very best in the whole market!!!

There was a fantastic seller!!! Really helpful and very friendly. I got a great deal 👌👌👌

Not what I expected , unable to work power recliners to test them out ,

Great service from Bianca today! Very professional with the right amount of humor it felt like talking to an old friend. We found a TV stand online and when we spotted it in store it was a far heftier price but since it was from the outlet, she gave us a price match to the one online! Very easy experience quick in and out, made pleasant by Bianca.

Everyone was very kind and inviting. Bianca and the floor manager were very helpful and kind! Wonderful experience! UPDATE: Delivery went smooth. I was updated the whole way through so I knew exactly when my things would arrive and the men were very polite and put everything together in a timely manner. I am very satisfied! Thanks to everyone who helped!

Thank you Ashley furniture. Just purchased beautiful bedroom furniture for a great price. Thank you Bianca for your kind and professional assistance. Buying a sofa here next!!!

If we could give one zero we would. First time purchasing from Ashley, the furniture was doorstep delivery and when we opened the box the item was broken. The base of the table was cracked in half. Customer service had us file a claim where on 3 separate occasions we were asked to send the same information. Stopped into the store where the store manager closed our original claim and opened a new one and has yet to follow up or call us back. That was weeks ago. We will be contesting the charge with our credit card company. Horrible customer service for what should have been a simple fix. We will never be purchasing anything from this store in the future.

We visited this store 4 times before deciding on a couch. We spent a lot of time measuring and deciding. Bianca was so patient and wonderful. Josh kept my chatty 7 year old entertained while we went through the process. 10 out 10 would recommend

Great staff! Clean store. Fun music. Great selection.

Great experience purchasing a couch.

Johnathan was amazing. Not pushy at all which gains my business.

The staff was very friendly, helpfull and informative. We have another purchase to make and will return to see them.

This review is pertaining to the Downers Grove, IL location. Our saleslady Mina was great, the manager was not. Early on, she told him “don’t scare away my customers” in a non-friendly, serious tone in order to combat his behavior. There are a few instances that I could refer to, but as we were sitting down to finalize the purchase, the manager mentioned how “his guys known to throw mattresses and other things around the truck”. Threats are not an ideal way to make a sale, especially considering the $100 delivery fee. He was so rude and nasty… We would like to see that Ashley corporate ensures that our mattress is delivered in the perfect condition that we paid for. We would like to think that he was an outlier and this does not align with Ashley standards. If not for us having a plan to buy the mattress coming in combined with Mina being so accommodating, we would have simply just walked out. A tip for the manager - Remember who the customer is. I can only imagine how their interactions go when there are no customers present. He nearly ruined our entire experience with Ashley, but Mina was our saving grace. There may need to be some training or disciplinary action necessary for the manager, but I will leave that up to the powers that be. Looking forward to our new mattress.

Mika the saleswoman is the reason I came back and purchased the sofa at Ashley. There is a lot of competition and her expertise and sense of humor and honesty winner me over.

Joshua saw us by ourselves looking at sectional furniture and was pleasant and very helpful. We purchased within 10 minutes of our discussion. Joshua did a great job from start to finish!

Salesperson matched the online price of my items.

Very friendly and professional staff at Ashley. I will return there and recommend to friends. Thank you.

My salesman, Joshua, was knowledge and able to assist me with my purchase as well as finding another item that I needed but wasn't planning on getting at that time. I am extremely pleased with the entire purchase. When Joshua was needed to help another customer, Bianca stepped in to assist until Joshua was able to return. Bianca actually wrote up my order and was also knowledgeable and friendly. They make a great team!

John was very friendly and was very helpful in everything that I needed.

Our sales person, Mina, was fantastic! The whole team was great and the store beautiful. Strongly recommend them as a place to buy quality furniture at a reasonable price.

Great experience! Helpful and knowledgeable sales staff.

Very very bad experience warranty they to do everything they can to deter you but from using the warranty it's a complete aggravation

Friendly staff, very knowledgeable of their products and inventory at store! Would highly recommend!

Ashley Furniture-Their service was excellent!! Very friendly and knowledgeable!! Mina Kopic, Donald Wasielevich were amazing to work with. Never pushy, let my mom and I look without hovering around. Beautiful store layout and easy to find what you're looking for!! The manager Tekuita Greenlee is a pleasure and always has a smile and welcoming nature!! Will be definitely telling everyone to go to Ashley for their furniture needs!! Thank you all. KJ was also good~ from Joann and Patty.

Overall it was a good experience at the store. The employees were very helpful. Even the customer service reps are deserving of positive remarks. HOWEVER, the delivery company that is used by Ashley was horrible. The guys put a hole in the wall and never said anything, They cracked the frame of the sofa, they got grease on the fabric because they took the plastic off of the sofa before they brought it in, and they told me that they wouldn't bring it up the stairs (it wouldn't fit in the elevator) unless I "take care of them with a good tip". Now I have to pay a fine for the hole they put it the common area wall and I have to spend another day waiting for this sofa to be picked up because of the damage they did.

Had a good experience with your sales people. We had one gal initially and then we finished the transaction the next day with another bc she wasn’t in yet when we came back. They both were very personable and helpful. They both explained the charges for everything. Talked about the sectional and its pieces, function, etc. Had a good experience overall. They also said they could set up a delivery date when we were ready. We are trying to sell some other furniture before we get your product bc we wouldn’t have room yet.

Sales person, Dan, was very knowledgeable and a pleasure to work with in helping us make our decision

Didn’t buy anything because I was being followed the whole store by a sales rep.

We had a great experience at Ashley in Yorktown. DAN helped us to find a leather recliner that works well for my tall husband and that fits our personal style. BONUS: The recliner was on clearance... so we got a terrific deal too! Looking forward to enjoying our new recliner once it s delivered to our home.

Dan, Ashley’s salesperson, was outstanding. He was helpful without being pushy.

Salesperson was helpful and staff addressed my questions

I was in need of a new bed and on the fence on which Ashley location to go to. I decided to go to the Downers Grove Location. When I arrived I was greeted right away by Mina who assisted with giving great furniture ideas and was "Johnny on the Spot " with every question or concern I had regarding furniture. What was challenging was the bed section- I am not expert on which is the right one to pick and unaware how I liked the comfort of my bed. Until I was introduced to Josh. Josh asked me right away when I walked in the bed section if I needed help. We went through so many beds and his knowledge and professionalism is amazing. I felt so comfortable with explaining how I wanted my new bed and what I wanted for comfort. Josh was able to show me the reason why I needed this amazing bed and I was able to walk away feeling absolutely excited for delivery for my new bed. Josh's services are amazing! I would love to work with him again in the future as I will need assistance for furniture. If you want excellent, knowledge, genuine service see Josh!

Good contemporary selections, reasonable prices and helpful staff. Easy quick pick up at warehouse

Please be aware before you give them your hard earned money. They will only care about you when you’re in the store ready to pay. They messed up the order by sending the wrong bed which set off a whole chain of events that included mistakes on Ashley’s, the bank’s, and the customer service’s end. Charged us interest on “unpaid monthly payment” when we were told to NOT make payments until the correct item arrived. The bank conveniently didn’t send us a billing statement either!!! Store employees will admit their mistakes and tell you on your face they are not responsible once the item is in your home!!!! Then who is responsible for your mistake of sending the wrong order? They will send you on never ending cycles from one department to another. The store manager Tekuita conversed normally and listened to us until all of her arguments fell through the cracks. She became very defensive trying the defend the shady business policies Ashley has. I feel bad for her honestly, trying to defend your employer preying on unaware customers. Trust me, when things go wrong, you WILL NOT have anyone answer to your concerns. Never have I ever received such negligence from a company especially a company this big!!!! Please own up to your mistakes and correct them. There’s other ways to make money beside scamming your customers.

I wish could give this place a zero star. I bought my bed frame from here and the sales person put in the wrong color. Over that I was charged interest for something that came in late. They said to called the finance department, I kept going back and forth when Ashley should take responsibility for a mistake THEY DID. I went to Ashley a COUPLE times and there response is "we are not responsible for this". You are the ones who messed up the order, accountability should be taken. Customer service was horrible. This place has changed 4 managers since I bought my furniture.

Horrible place to shop

KJ was very professional, helpful, and made our buying experience pleasant and easy. Would highly recommend buying through him again.

Excellent customer service. I highly recommend Dan Plunkett. He answer all of our questions. And trust me, my wife had a lot.

K.j and his team were fantastic,awesome prices

Great

Bianca was helpful, friendly and accommodating!

Our agent, Don, was wonderful. He spoke about the benefits in opening an Asley Credit card. The whole process was seemless. We love Ashley for true quality, and sales agents employed. Thank you.

Experience at Ashley Furniture was great!!! Bianca was of tremendous help and an amazing attitude and very knowledgeable!!

Joshua H. was great! He brings an enthusiasm that makes you excited to buy furniture. My family had a great experience and I recommend that everyone in the area comes here and works with him if you’re looking for knowledge and a great attitude.

We were attended and helped by KJ, an amazing person and employee! Can not say anything less! He was phenomenal! He greeted us, was very patient and understanding, genuine and respectful! He was very attentive and was not so pushy on making the sell, but more so want sincere in wanting to help me and my wife find exactly what we’re looking for and made sure we felt confident and assured that we were making the right purchase! I definitely would recommended anyone to go to talk to KJ, he is your man! Thanks KJ

Great staff, great customer care always going an extra mile to please the consumer. Best furniture store in York town hands down! Definitely recommended

Zero stars would be more accurate. No one from customer service or the store calls back after they tell you they will call back. After 2 incorrect deliveries for a bed order the 3rd delivery did not contain the correct hardware to put the bed together. Now waiting on a 4th delivery, of which my child has not had a bed to sleep on for 3 weeks now. Absolute nightmare. Will never buy from here again.

I was looking for a desk that I found online… wanted to see the quality. I was greeted by Joshua and he explained everything and was so helpful! I was pleased I could have had delivery within 4 days. Reviews said they liked the desk. I haven’t had delivery yet but was very happy with the service I received.

Our salesman, Dan Plunkett, was very patient with us, showing us several couches and providing helpful information. When we finally settled on one he was helpful, explaining all the details. We did not get the insurance on the couch which he stressed was very important, but accepted our decision without a lot of high pressure. The sales manager was a little more persuasive but we stuck to our guns. I’:m eighty years old so a five year warranty isn’t as attractive as a warranty at 40. Delivery will be within 5 days. All in all a pleasant experience.

Courteous and helpful which is hard to find these days.

Immediate request if I needed assistance. Found items to purchase and was helped with all my questions. Purchase, sale, assembly of chairs purchased...delivery scheduled within 5 days of purchase. Very satisfied with process sales representative (Ian) was very helpful. All questions answered. Highly recommend this Ashley store.

Fast and helpful! Mina and Joshua really helped me out with some specific needs. I left with furniture and a smile.

Nice and easy transaction.

Knowledgeable associates and very helpful.

Bad experience on the warehouse. We pick up. Dining set. When open it, one of stools broken. When we returned the broken piece (we have appointment and the documents) the lady on warehouse was so rude she needed a number we show her the invoice. She said it wasn’t… suggested we returned another day! (We traveled 45 min to get there) when we asked for the manager she said the manager she couldn’t do anything for us. She called her she was same rude than the employee….. we had to call to the location and they fixed the problem for us.

My customer service rep Shadi was helpful and professional picking ut the right recliner. I will be back!

Zara was a great help and very nice. If we need a more furniture, will go back and ask for her directly for help. Thank you again for making the process so smooth!

Very nice store with a great selection of furniture. Staff were very friendly and helpful! I found what I wanted and at a good price!

Toxic chemical ridden couches. Terrible customer service. Beware.

Zara was awesome to work with!!! She was so helpful and made picking out a couch and coffee table a breeze. So happy we stumbled upon her. Highly recommend.

It was a great experience. Thank you.

I've had my headaches with the Ashley brand before, mostly with delivery and the policy of once it's in your home damaged they will not replace but want to fix even if it was damaged before delivery. Against my better judgement I purchased another piece on 12/2/24 to add onto the sectional I already have. We arranged for doorstep delivery for 12/11/24. I confirmed the date with the store and everything was good to go. I took off an unpaid day of work to make sure I could be available (something that can't be undone). Today I got a text about picking up at a distribution warehouse on 12/11 instead of doorstep delivery. Call the support number, long and behold it was never scheduled for the doorstep delivery. Now I'll take off another unpaid day of work to hopefully get my piece delivered that will probably be damaged in shipping. It seems like a simple concept, I just want to give you guys money and get the product I purchased in good condition. As of now my time on support for this sectional as well as calls to the BBB and "repair people" in my home is upwards of 20hrs and climbing apparently.

Josh was incredible to work with. He was super patient, and helped answer all of our questions. He also helped get us the best deal possible and offered his expert options. For example, we were between two couches, and based on where it was going in our house, Josh gave his opinion and it was actually the cheaper couch option. He wasn’t just interested in making the sale; he wanted to make we were genuinely happy with our purchases. My husband and I were in the store for almost four hours, and Josh could not have been nicer, more patient or more helpful. We had a very positive experience, and I’m sure we’ll be back!

Zara was absolutely fantastic. Very patient with me, knowledgeable, even matched a price I found elsewhere that created a great savings for me. I couldn't be happier than I am right now with my service & new living room set. Very very happy!!!!

I had a very nice salesman nsmed Don..he was patient ,helpful and very courteous and not pushy and allowed me to go back and forth with my choices and didn't rush me at all. Truly wish their were more Don's like him. Thank you for being so nice and thoughtful..

(Translated by Google) Very good service, they helped us and we found what we were looking for at a very good price (Original) Muy buen servicio nos ayudaron y encontramos lo que buscamos a muy buen precio

Kelsey was fantastic! Made the shopping experience so easy. Will definitely buy from Ashley and her again 💯

enjoyed my visit to ashley, the sales person Shadi was very helpful and knowledgeable

Bianca is the best! On Black Friday, it took me about two hours to pick out all the furniture I needed, and she stayed with me the whole time and answered all of my questions. I never once felt rushed or pressured to purchase anything. A great experience!

Just went looking for a sofa / loveseat combo to see what was available after checking out the many offerings and with the help of Mina our salesperson we were able to find exactly what we wanted. Mina was very helpful in explaining everything and the product we were interested in. Great service.

Our sales associate, Joshua, was very personable and helpful. Checking out was not a good experience. It took almost an hour due to computer gltches.

Very patient staff!

I worked with Jovanny and Jessica they did a wonderful job with explaining the different products and assisting with financing! If you visit this location ask for them by name and you will have a great experience!

Great place! Our customer experience was amazing

The woman with whom I worked was just excellent! She really wanted to help me find what I wanted. Extremely pleasant experience!!!

Great price on couch

My sales person was amazing. He did a great job with answering all my questions.

I had a wonderful experience at Ashley furniture I will definitely will be going back the sales girls who helped me were wonderful

Sabrina and Arson were very professional and friendly during my experience at this location! Very knowledgable on all the bed sofas I tried out and helped me pick out the best one for me

Had a great experience at Ashley furniture store in Vernon Hills, IL. It was a pleasure working with both Kenny and Carlos. Both were attentive, knowledgeable, polite and professional to work with which made for a relaxing and enjoyable shopping experience. The delivery staff was prompt, courteous and professional as well. Thanks Ashley furniture!

My family spent good two hours with friendly, patient and professional crew in Ashley Furniture in Vernon Hills. We bought the bed that we eventually picked- and don’t let me forget to mention a good price of it. We actually met the whole great crew, and we had fun buying the bed 😀❤️

My husband and I had a very pleasant experience at Ashley Homestore in Vernon Hills, IL working with Dana Mulqueen, an excellent Home Furnishing Specialist. We had just begun our search for furniture for our entertainment area and entered the store on November 6th with no plan to make a purchase that day. However, Dana was so diligent in finding what we were looking for, we couldn’t resist making the purchase. Dana is extremely personable, helpful and knowledgeable. We will most certainly seek her out when we make plans to make future furniture purchases!

We had a great buying experience at Ashley thanks to Joshua and his management team. It's nice to see that there are some businesses that still care about their customers. We dealt with a salesman that cared. He made sure that every question had the right answer. He understood when I told him we can't do anything because until the room is measured it's just a pipedream. Every concern we had was addressed and dealt with properly. Sales is about truth and integrity. You're starting out your career the right way Josh. When there's a lack of it, your sales will suffer.When it's there, your business will prosper. We're happy to say they earned our business. We can't wait to see our new furniture in our house. We will recommend Josh and Ashley to anyone who mentions the word furniture. Thanks for not letting us go back to Bob's.

We found exactly what we were looking for and the entire experience was very pleasant. Kelsey was very happy to show us everything we wanted to see and explain all the details when we found our living room furniture. Looking forward to receiving it!!

We had an exceptional experience working with Bobby from the Vernon Hills location. Bobby was patient, knowledgeable, and went above and beyond to guide us through the options, helping us find the perfect fit for our home. His expertise made what could have been an overwhelming process feel seamless. Not only did he take our preferences into account, but he also offered insightful recommendations that we hadn’t considered. Thanks to Bobby, we’ll absolutely be back for future furniture purchases.

I was not pressured, I was well informed, my salesman Shadi Awad was very patient with me and i.think I will enjoy my purchase

My new King-sized Sealy Temerpedic bed installed and blanketed. Comfortable and hassle free. From Kenny the salesman to the installation by the delivery crew, the process was excellent. Ashley was superb and I highly recommend them on every level. Service and product quality was flawless.

My salesman was extremely helpful. I would recommend to anyone.

Darian was very helpful.

Excellent customer service. Very knowledgeable

We got a good price on the furniture after we finally decided what we actually wanted

Went in tonight, Saturday around 8pm and no one said hi or helped us for 25-30 minutes so we left.

I would like to compliment sales associate, Dana, with the Vernon Hills store. She listened carefully to my ideas and showed me a nice selection of options within my descriptions and requests. I never felt rushed. I ended up purchasing multiple items which I look forward to enjoying. ( delivery is today). Dana was friendly, professional, knew and presented the furniture well and made it an enjoyable process for me.

Bianca was our salesperson and was very patient and helpful throughout our selection process. She made sure we had all the information we needed. She made our experience fun and enjoyable. If you’re in the market for furniture go see Bianca at the Ashley’s in Downers Grove. She will definitely take care of you.

Very relaxed vibe, helpful sales associates, good experience all the way around.

Carlos and Ming were outstanding;) Thanks for the great help 🌺

This experience was good. Young man new to the store was a great help to us. Arsen. Hopefully the delivery is good but haven’t received it yet.

I had a wonderful 👍 experience at Ashley home store today, including discount prices, and beautiful furniture, just what I was looking for, very friendly atmosphere. Thank You

Staff is beyond unprofessional! Customer service was horrible.

I wish I could give this store 0 stars! Do not purchase from Ashley, they're customer service is the worst! They do not honor their one year warranty and make you use your extended warranty for something that is clearly a manufacture defect. I purchase a bedroom set that included a chest back in November of 2023. At first look everything looked fine after everything was put together, but last week when I was clearing out my running clothes to reorganize, I noticed a significant crack INSIDE the chest at the top. Additionally, the backboard to the chest is no longer secured to the chest and I'm wondering if it ever was. Once they put the chest together and put it against my wall, it has never been touched other than putting my clothes in the drawers or on the shelves. So how the backboard comes away from the chest and this large crack happen INSIDE the chest I have not idea. I was told that it wouldn't be covered under the warranty and I have to use the extended warranty. I feel as though they were eluding to my being at fault for this. I went into the Ashley store to get this resolved only to be told I had to call a number. After going through hoops to get pics uploaded and such, and finally getting Angel (because the other two I dealt with truly were not helpful) the so called escalation specialist who said she would be able to help after i specifically asked to speak with someone who can make decisions. She told me she could get the piece back to showroom quality and what she would do is order the parts and get them sent to me, then when they arrive we'd schedule a time for a tech to come out to repair the chest or determine that it would need to be replaced. Never did she say this still needed to go through the approval until TODAY (10/9/24) when she told me the claim was reviewed and they denied it. This is AFTER she said she could get it back to showroom quality. Just a bunch of liars and crooks and it's ashame they are even still in business with all of the negative reviews they have. Check out the BBB if you don't believe me. I will never step foot in an Ashley ever in life and I hope anyone reading this doesn't either.

Great experience! The staff made it an enjoyable process

Ordered a new mattress and adjustable bed frame and had it delivered to my house. Upon setup of the adjustable bed frame the guy told me it wasn’t working but it was not a big deal he is going to make note of it and someone will call me in one hour to get it replaced with a new bed frame that is working. A few hours go by and I hadn’t heard anything so I called the customer service line. They had seen no note about anything wrong with our delivery but she put the note in and “fixed” everything and someone would be calling me by the end of that day to set up a new delivery date for a non broken bed frame. The next day in the afternoon I still hadn’t heard from anyone so I called customer service at Ashley again and they said wrong item was put in as damaged and she fixed that and said someone would call us within 48 hrs to set up delivery for new item. That night got a message from this store asking how our delivery was and I said horrible because they sent a broken item and still haven’t replaced it. This store said I had to call the items manufacturer to see if it can be replaced. I was so frustrated with all the different answers and things I was being told I had my husband call today. Neither the manager at the downers grove store wants to help fix their mistake and neither does the customer service line at Ashley. I spent a LOT of money in this store as I felt I was buying a really great product but obviously not if they won’t return their broken item for a non broken item. I will never purchase from this company again.

Yes, excellent! Darian must be your star employee because she was terrific! She was very helpful in the store and found a way for me to get my order in a timely way! 5 stars!⭐️

Never buy from Ashley. Scam alert! Sales reps in store are fine but Ashley management has zero customer service. There is no one to escalate delivery issues to… items arrive damaged and they try to fix it instead of replacing even though you’ve paid full price! Their management is trying to cut costs anyway they can and they refuse to call customers back - their reps say that there is no line to the senior management team. Horrible experience every time I’ve ordered. First delivery had a cut in the couch that took a week to get replaced, second delivery had scratches on ottoman that took over a month to get replaced, third delivery of nightstands took three replacements and still arrived damaged! At this point I’m fed up and they’ve said all sales are final - save yourself the headache and get your furniture elsewhere! They lie and don’t deliver on their promises to customers.

Horrendous delivery. Came through to my high rise… checked in and left. Just left the entire property. I took the day off. They ended up coming back about an hour later but not after having to do a bunch of phone calls.

Thank you Dana and Carlos . Ashley Furniture, Vernon Hills, IL. Excellent and professional customer service. So very pleased with Aahley.

Darianne was super nice and helpful.

Carlos is amazing so helpful and professional. We bought all of our furniture with his help last year! I’m so happy he was there to assist us again! Highly recommend you ask for Carlos when shopping at Ashley!

We were treated with respect and the salespeople were not pushy and very helpful. Highly recommend the store, their furniture is good quality and not overly expensive!

Skylar was great to work with! He had great suggestions, helped me find the best deals, and was very personable. It was a great experience in the midst of a very stressful time having to unexpectedly replace all of my furniture.

Sabrina, was very knowledgeable and new where everything was, helped find and put together a great room of furniture. Did all the paper work and new the policies and got all the paperwork and delivery dates to our liking.

The Vernon Hills Ashley Furniture Store has a pretty good selection of products. Carlos was great and super knowledgeable about his furniture lines. I highly recommend him and his team when you are shopping.

Very pricey! But isn't everything? I did like that all the bedroom sets are in king size! Very pretty displays and no pushy salesman bothering me like at value city

The sales people were awesome.and the experience was amazing.

The sales lady was great. The manager is something to be desired. She was very rude and not helping the newer sales lady to complete my order. At one point she even argued with me bc one of my pieces weren’t showing up but wanted me to sign that it was complete. People like that should not be representing your store as she will loose business for you. She was not doing her job as a manager and should go somewhere that she doesn’t have to work with the public. I’m sure I’m not the only one seeing this bc another lady in there was just shaking her head at the way she was treating me and the sales lady. I sure hope you will follow through on this matter as I have bought more things from you as well as brought people in there also.

Victor was great! So helpful and friendly. He had a lot of knowledge about the products and was just very easy to work with.

Ricardo was fantastic very patient and informative was able to help us getvwhat we needed without pushing or teying to upsell.

Victor and the manager were amazing help with the short time frame I had available can't wait to get my new bed delivered

Recently bought a few items with Erica. She was incredibly helpful, very knowledgeable, and worked within our budget to give us the best price possible. Can’t be anymore thankful!

Absolutely amazing customer service. Sabrina Santiago was very personable and knowledgeable. Made us feel very comfortable with our purchase. Will continue to shop here because of her. Thank you 🙏

Ricardo was so hopefully & kind !! He was able to get us the couch by the time we need.

Ricardo was knowledgeable, patient and helpful!

Fun place to shop and good prices

Clean store, helpful staff. I was quoted rate for in home delivery, then at time of purchase was told the quote was wrong by $70. I feel the original quote should have been honored, it was not my mistake, it was theirs.

One star is so much for them. They want just sell their stuff! We bought a mattress from them, supposed to be firm but it wasn't firm! We wanted to return, but they don't return! We want to exchange, but they don't exchange! Becareful when buying something from them! First maybe you can buy cheaper in other stores or online! Second ask them about return policy! They want just sell, they don't share with customers about returning! Check their materials carefully. Check their reviews!

Sabrina was our Sales Associate mgr very good customer service. We bought three bar stools.

Way overpriced

On June 25, we ordered a custom couch from Ashley furniture. An associate helped us design the dimensions and assured us multiple times that it would fit the space. When the couch was delivered, it was missing legs for one section of the couch. The delivery driver shared the warehouse made a mistake and called his warehouse manager on the spot. That manager assured me they would deliver and assemble the couch legs that day, ensuring the couch was complete. The delivery driver also shared I needed to provide an e-signature in order for him to leave my home. I provided my e signature because I didn’t want strangers in my home. The warehouse did not come that day, requiring me to call Ashley multiple times to get the legs shipped. It ultimate took 10 days for the legs to arrive, leaving a section of the couch flipped upside down in my house the entire time. After the legs were finally delivered and the final assembly was completed (requiring another service scheduled), it was clear that the couch was not properly designed, and was too narrow to be functional. After seeing the poor couch design, we called Ashley again to request a replacement. All we wanted was to swap two pieces on the current couch for a different one that would fit better due to the original associates mistake when ordering the original couch. Ashley shared that since the delivery was more than 48 hours before and we signed the form from the delivery driver, we were not guaranteed a replacement. Keep in mind that the delivery driver would not leave my home without a signature and the assembly delay was due to multiple service failures by Ashley, not any delay from us. They also shared that we would hear back about the replacement within two business days. We didn’t hear from them for over 6 business days, requiring us to drive to the Ashley store to speak with an associate. We met with the store manager, who acknowledged the multiple service failures and submitted a replacement request to the Ashley corporate office. The manager shared that although she would do her best, replacements are not guaranteed (even in the case of egregious service failures) and could take up to 6 months to resolve. 10 days after speaking with the manager, I received an automated text from Ashley requesting a time to come back to our house. I thought they were sharing a time to finalize the requested replacement. I called the Ashley store to confirm, only to find out it was not a replacement, rather a repair request to assemble the legs of the couch. Keep in mind, they had already assembled the legs weeks before. I shared this information with Ashley’s automated service and the manager. The manager asked that I continue to wait. A few days later, I received another automated text asking to come into my home. Again, I asked what they planned to do. The automated Ashley support said that my replacement request was in fact denied, but they could come back to assemble my legs. Given Ashley furniture had messed up every service request throughout this month long process, it is clear that they are either incapable of managing simple service requests, or are fine taking customers’ money without fulfilling their obligations. Either way, it was the absolute worst customer experience i have ever had. I spent hours proactively dealing with this issue and Ashley Furniture could not even keep the order straight, let alone resolve my issue. I will never order from Ashley furniture again and would strongly advise all others to do the same. This is an incompetent and unethical organization that only cares about taking customer money without fulfilling their own service requirements.

Ashley representative approached us right away. Understood what we were looking for and brought us right to it. Quick and easy!

Skyler did a good job as well as the manager

The salesperson was great and the options there were tremendous. However, when it was time the check out I was told that after a $5000 amount of money spent which included delivery, an item I bought on mark down that was $250 had to be shipped separately (understood) for $140 extra. I said no thank you and walked out. They made no ego

Great pricing and did not try to push items we did not desire

Helpful staff, thoughtful in helping me get the price down when I asked. Patient in letting me decide what I needed and what I didn’t.

I worked with Ben Dray on finding furniture for my three season room. He was amazing to work with. He was always available to answer my questions, went above and beyond and was extremely kind. I highly recommend asking for Ben if you visit Ashley in Downers Grove.

Was a pleasant and easy experience getting the two pieces I needed.

Very easy process for ordering and delivery! The Delivery Guys were awesome and my sales girl was very helpful, first time ordering from Ashley and will definitely be a Customer, again!

Juan Carlos was our salesman and what a great guy he is! He was so helpful, friendly and very knowledgeable. You are lucky to employ him and he is definitely a keeper! Thank you Juan Carlos.

Sabrina was phenomenal! She went above and beyond to help me find what I wanted. I love working with her and will always ask for her in the future.

Very very nice love to shop at Ashley

Lots of furniture!

We had the best experience with Sam at this location, he was super warm and welcoming and not a traditional pushy salesman. We cannot wait to come back to find more items in the upcoming months. Thank you again!

If I could give zero stars I would. I walked in, excited to see what the store offered because my fiancé and I are looking for a whole new living room and a bed room set. However, I felt suffocated for the 10 minutes I was in there because their sales associate followed us around the whole time. We weren’t comfortable discussing what we liked and disliked with each other. It was extremely annoying we didn’t get to look in peace. I definitely will not be returning.

Great experience buying my first dining room table for my first home! Highly recommend Ashley’s services!! They were incredibly helpful and insightful throughout the process.

Extremely satisfied with Donald service. I highly recommend Ashley Homestore!! Very friendly and professional staff, quick and easy delivery, amazing prices and excellent quality furniture. Thank you! I will definitely be coming back to purchase more furniture!

Recently got a queen size bed. Worked with Sam, who was a great help very open to what we were looking for. He suggested we look online and find a better rate and they would price match!!! So we did just that and saved $200.

I wasted money on paying for insurance 5-Star Services their agency for insurance is unprofessional and unorganized. It was a waste of time and energy. I am never shopping at Ashley again. 5 star will ask you 101 questions and then close out your claim without notifying you. When I tried to reopen the claim they said it is too late and they can no help at all. Eric, was rude and hung up on me when asking to speak to a manager.

I felt pressured to purchase I clearly stated that I was there to see and feel furniture prior to deciding whether or not to purchase. I feel like they could improve on customer service I returned the next day to purchase item and waited extremely long time even though I'd given all my information the day before. Sadly to say this will be the last purchase to them not even a care kit with my purchase Bob's,VCF and The Room Place gives those to customers. Mindful you I paid CASH not credit not financed CASH!!!!! Do Better !

Don was very helpful and friendly! I had a good experience.

The experience at this store was amazing! Everyone was welcoming! Highly recommend working with Bianca! She was a huge help and got us exactly what we were looking for and was also very personable. Such a good experience and we are looking forward to our new couch!

Had a great experience in-store and was told I could schedule a specific day and time to receive my furniture (because I could only schedule the building elevator for a certain time. Unfortunately, the person helping me in the store was misinformed or lied, and I was not able to schedule the time to align with my scheduled time slot.

my family and i had a great experience, we picked out the perfect beds with the help of Sabrina. She was wonderful, and made sure our experience went smoothly and made sure we were secure with our choices. we will be coming back in the future for any other furniture we need.

Ben was patient and attentive to my needs. He did a great job explaining the different lines and answered all my questions.

Salespeople was very friendly and helpful in help choosing and picking out my furniture that I was looking for

Got Great deal on sofa and amazing customer service experience from Juan Carlos at Lombard Ashley

I took my 93 year old mother shopping at several other furniture stores in the area and Ashley was by far the best one. The selection was great and the prices reasonable. Sam our salesman was kind and patient with us. The store manager was also a good combo of friendly and professional.

The seller Saul was very nice. Saul put a lot of attention to my details, he was patient with me and a great advisor. He, also advise myself on the payment options and their plans. He explained the different qualities of mattress and texture, too professional all the time. He gave me options according to my budget. I am very grateful.

Customer service was awesome at the Yorktown location! Thanks everyone I'll definitely be back!

After having decided on the chair I wanted, (salesperson was very helpful), I went home to mull it over. A few days later I came back to the store to make a purchase. About a half hour later, after wrestling with a cumbersome check out system, I left the store with my paperwork. While eating dinner that evening I got a call from the store telling me that my sale did not go through and the only way to remedy that was to make another trip to the store.Which I made. In all my adult years (I’m 86) I have never had so much trouble spending a thousand dollars. My experience really was FANTASTIC!!! Wouldn’t you know it, a few days later I checked my credit card account and saw that I was charged twice. That created another trip to the store and I was able to find someone who knew what they were doing and I got the proper credit. Thank goodness I saved the receipts.

“Q” was our sales person. He was helpful and knowledgeable once we conveyed our needs. We will definitely be back to seek his assistance in our additional needs.

Ordered a couch May 17th was told it would be delivered June 21st. Rescheduled once for a week later. Rescheduled a 2nd time for another week later. Rescheduled a 3rd time for 4 weeks later. Ashley now rescheduled a 4th time for another week. We are at 9 weeks past the original promise date and I expect for it to never come. If they do not give me a different discounted piece of furniture for 80% off I will be reporting to better business bureau. Horrible horrible service most unprofessional experience I’ve ever encountered. Do not buy from Ashley Furniture.

Sales associate Mauricio was very knowledgeable and helpful—found answers for me, measured pieces I was interested in, found out availability of a piece, and fit pick-up into my schedule, as well as leaving me alone to browse. Thanks.

Bianca was beyond helpful and we had a wonderful experience! Can’t wait for our furniture

Bianca is Very helpful and a Great addition to your sales team.

The sent 3 great guys to deliver my stuff. My wife felt SUPPER DUPPER comfortable with them providing a full service assembly. 5 stars. Thank you

Quick, easy, not pushy, truly professional!!

Super high pressure sales. Sales guy wouldn’t leave us alone the entire time we were in the store. Wasn’t knowledgeable about the products resulting in something we couldn’t use when we got it home. Plus, messed up the order in the system at checkout creating problems at pickup. But, the manager was very nice and helpful at resolving the issues once she became involved.

Ben Dray is an awesome guy. By far the best retail furniture experience I’ve ever had. He was very courteous, asked a lot of questions and made me feel sure about my purchase and the price of the item. Will definitely go back to him for any future furniture needs.

Large showroom and more items online. Easy to shop in person and online

Honestly if it wasn’t for the brand name, I would have thought we were completely scammed. We ordered a $3000 temper pedic mattress and an additional $2000 in furniture. We went to register mattress and the SERIAL TAG was missing. We called and they said they couldn’t do anything since it was delivered already a day ago. Horrible. And the sales guy who sold this to us became instantly unresponsive after his “open door policy” garbage. We got a decent deal on the furniture but will never shop here again because of the distrust in this location and delivery.

Ben is the best! Coming from someone who doesn’t like to be followed around and talked to while trying to shop and prefers to ask questions when I’m ready. Ben did exactly this without me having to ask. He did check up on me every so often but didn’t bug me or try to force any sales on me. He was patient and educated on everything. I am really glad that he was able to help us.

Great experience shopping for living room furniture. I had ideas but i needed some help. Mauricio greeted me after just a minute and listened to my predicament. He helped me dial in a few colors and showed me several sofas and chairs that matched my own ideas, but came up with a couple on his own that I ended up going with. And glad he did because I'll now have more color in the mix where I was just being pretty bland and overdarkening a small room. I was hoping this was the day I'd finally find something, and I can say with the help I received, mission accomplished. I actually caught their VP or regional manager there just doing a normal Corp visit, and I felt good about letting him know what I thought about the staff at this store. I've shopped Naperville in the past, but this will be my goto from here. Thanks for the great customer service. From one retail professional (cuz it's not easy!) to another, you nailed it. Super happy!

Receive delivery of my broken and ripped couch in September and it’s the end of April and they still haven’t replaced or repaired it. Customer service is trash and quality of furniture is also terrible. I would recommend anyone to shop elsewhere for furniture. I’ve sent numerous emails and photos with no one taking accountability. — Update they now want charge me $585 to repair the couch that was delivered damaged. This place is a joke

I placed an order for 7 pieces of couch from Ashley and out of 7, 2 looks like not new or fresh. And look like old and used once. Looking for replacement.

Great service very pleasant sales representative

We bought a mattress from this location from ETHAN A who also added a bed foundation when we didn’t need one. He gave us a “massive discount” when he sold the mattress for its actual price. Did not tell us about the “no return policy”. Gave us his card to call him with any issues and RETURNS. We are trying to return the bed foundation, as we do not need it PLUS it came ripped. ETHAN A is not answering our calls, and the customer representatives at the store are extremely rude and mocked me over the phone. DO NOT SHOP AT ASHLEY STORE, ESPECIALLY THIS LOCATION.

The "Home Furnishing Specialist" that assisted me in purchasing 2 mattresses at the Ashley Furniture store at 2900 Highland Ave. In Downers Grove, IL, was fantastic! Ben Dray was so pleasant to work with. I told him that I usually dread mattress shopping but that he actually made the experience pleasurable. He was very knowledgeable and I enjoyed his sense of humor. He wasn't pushy at all. I highly recommend seeking him out if you go there. Thanks, Ben! Also, the delivery was on time and the delivery guys were quick but careful.

Great customer service. Saul was really nice and helpful.

Very professional, knowledgeable, kind, polite and patient

Ben was my salesperson and he was awesome! He went above and beyond to make sure i was happy with my purchase. Highly recommend going to the Ashley by Yorktown and make sure to ask for Ben. A++

Saul was extraordinarily helpful! I bought my first piece of furniture from here.

Customer service was great and very friendly but the process super slow and I personally I don’t like when they trying to sell a warranty, I had to say more than 6 times that I didn’t want any protection on my furniture. But manager was very friendly as well as the sales associate! I will definitely recommend the store to friends and family.

Great service very friendly and helpful. Go over and beyond for their customers.

I was so impressed by the great service at this store. I was helped by Eartha and she went above and beyond. Definitely a 5 star experience!

Bill Coleman was our Salesperson for a couple of swivel chairs and a bed, we told him exactly what we were looking for and he delivered, Bill is a no pressure salesperson and worked with us for 3 hours, very satisfied with the outcome. Great experience!! Thank you P.S. Although we did have a good experience we saw a commercial a day later for a special sale with 35% off on the weekend, I could have waited the 4 days for my purchase 💰

Found our dream furniture for a really good price! Saul was very helpful with the whole process of picking and designing to see what would fit where! We got our furniture delivered yesterday & everything was great! The guys delivering did a great job and paid extra careful attention to corners & the care of the furniture.

My wife and I have been to multiple Ashley locations and have interacted with many sales people. Bill at Yorktown stands out among them the most. He was knowledgeable and gave us a good price for the sofa set we ended up buying. He was not pushy and did a good job as a salesperson. Received good customer service so impressed so far and looking forward to the delivery day. Highly recommend.

Ben is an amazingly knowledgeable and genuinely nice person . I stated what I wanted and he showed me exactly what I asked for. . He is an asset to your business.

Had an Amazing experience with Ben Dray!! He was extremely patient and personable and knowledgeable about what he was selling. I would go back to this store ONLY to work with him! I honestly cannot remember when I’ve had better customer service recently.

I had a great experience purchasing a Tempur-Pedic mattress. I wasn't even planning on it but the girl was nice enough to let me know they were getting rid of a couple floor samples. I saved $3,500 on a Tempur-Pedic. I am very happy.

Great Customer Service by Ethan! Prompt and very responsive!

Went to buy a sectional I really like at another store, it was on sale for a good price. Got there and it had a sold tag, last one too. So I went next door to Ashley and found the same sectional, they price matched one I found online and included the protection plan, basically cutting my cost in half to meet my Out The Door max budget . My salesman Ben and the regional manager made this happen. I am super thankful to both of them.

Such a wonderful experience! My daughter had bought her furniture at Ashley so I thought I would look at couches there. The gentlemen couldn’t have been kinder or more patient! We were there for hours before we made our decision of what to buy. They were so accommodating. I would definitely go back. I saw a few more things I liked and the financing they offer makes it affordable!

Great experience with William at the Downers Grove, Illinois location!

First time shopping at Ashley's, I really loved the showroom setup. Very well laid out and a lot of nice furniture to see and the variety 👌 was much welcomed. The manager and my sales rep were by far 10 star. It was a pleasure working with them and I am very happy with my purchase and the great experience.... 👍

Bill was very customer service friendly I told him what I was looking for he showed me what would be the best fit for me the first time I did major shopping and I felt at ease and I really appreciate it customer for life

A half of a star is too much. Went to buy a sofa today told them the specs and budget, had an inexperienced sales person and he kept steering us above budget. When we finally selected the sofa, he came back to us with a deal of $64/mo for 24 months on our Ashley card. He went to review with his female manager on duty (didn’t recall either persons name), he came back and said that the terms and discounts were not applicable to us, but his district manager told him previously that it was but the manager said it wasn’t so it went from 24 months to 18 months with a payment of $87, we agreed to that. He went to his manager again, then she came to us and said she couldn’t do that it would be an option of 6 or 12 months financing on our card then she asked us if we knew the available terms on our card, I said no, she typed like she was looking it up in her computer, and I was watching her do it and she was doing nothing there. I knew our terms and interest rate, she knew at the start prior to making any choices that we had this card and she said 12 months at $125 a month. We collected our card and ID and walked out mad and let her know we were mad. We have been long time Ashley customers, by this interaction we are questioning our choice to use Ashley ever again. Long term customers with over 10k in purchases since 2017…lost all because you have a manager that chooses to be a shyster and not honor deals made not once but 2 times during the same interaction, I want service, not used car sleazy salesman. 2 hours of our valuable time was wasted.

Saul Valencia, good sales guy, honest dude, will definitely bring back to give him business. He did what the other guy in Schaumburg couldn’t do, go see this guy.

Bianca was very nice. I enjoyed working with her. The delivery wasn't supposed to arrive until after 4:30pm and it actually came at 2:30pm. The drivers were very friendly, professional and quick.

Sales People and Managers were all amazing…!!

The Staff was very helpful and knowledgeable. I will definitely be coming back to finish my living room needs.

Our experience was fantastic. Our sale person Benjamín did an excellent job in getting us a good offer on our nee bed set

We bought a couch here and the experience was great! Everyone was super nice and attentive. Mauricio helped us pick the perfect couch - he was so friendly and made the process easy peasy! Would definitely recommend!

We are extremely happy with our new outdoor furniture purchase from Ashley! Bill listened to what we were looking for, answered all of our questions, and helped us pick out furniture that fit our needs. He was very knowledgeable and helped get us a great price! Thanks so much for the great service Bill!

We walked around the entire store and no one greeted or offered to help. Thanks.

Bill Coleman helped us purchase new table. He was very helpful, answered all our questions, addressed our concerns, and was very patient. It was a very positive experience and we would definitely have him assist us again.

Joshua was great, introduced himself and then just let us shop. When we needed help, he was there. Very personable and professional. He's a credit to your organization.

Beautiful selection!!

My purchase experience was wonderful.

Great service from Joshua. He really went all in on the experience and really got to know us and the situation we were in. He gave us great recommendations on couches. He made the process very easy.

Great people and great prices. They actually want to work with you and make sure you are taken care of.

Nice experience.

Ben was a delight to work with. We are seniors and didn’t know exactly what we wanted. Ben walked us through a number of options with patience and understanding. We left having purchased exactly what we needed at a great price!

Ben was very helpful and knowledgeable. He had a great manner to help us find what we need and explain all details including payment plans and warranty options. Can’t wait to receive my new sofa!

Bianca was very helpful and honest with assisting in measurements and spacing. She also did not try to sell me something I could not use and was honest in how the delivery and acceptance of product works.

The store rep Joshua was absolutely amazing! He took his time to help me craft my living room space and my bedroom with a few nice picks. Buying new furniture for my place was becoming an bit overwhelming, but salesman like Josh give you a piece of mind knowing that they can truly help you through the process. My mother and I enjoyed our visit as a whole and we’ll be back soon for other items for my home.

Mauricio was so great to work with. He was so patient, kind, not pushy, and informative. So grateful we had him to work with! We’re excited to receive our couch!

Very nice working with them always helping out! Both store managers helped me out .

To Ashley store William is a great salesman I injoy shopping with him and I will be sending him some of my friends in the store thanks again

I had a wonderful experience with Kiersten B. She was patient, kind and not pushy.

Great experience and great white glove delivery! They set everything up quick and showed us how to use the beds. Thank you!

Ron was a great in helping out. He didn’t pressure me like other furniture store associates.

Bill, our sales person was excellent. We are looking forward to receiving our reclining loveseat.

Great customer service

Kiersten was great and had a lot of patience with processing my order.She deserves a 10!

Pablo Rios was fantastic to work with - great ideas and service and was efficient with our purchase. 5 stars!

Wonderful store. Ethan was a wonderful associate and very helpful.

Went looking at furniture, but didn't find what I was looking for. Seems like manufacturers are making most of their couches with deep seating, doesn't work for short people.

No pressure. Helpful and available for questions. Fast and easy check out.

I recently bought a house and we went to Ashley furniture. As soon as we walked in we were greated by a kind worker. He had all the answers to our questions and gave us time and space when we wanted to walk around and look at everything. We spent hours there and everyone was patient with us as we made our decisions. The managers also chimed in and helped us with promotions and discounts! We financed a lot of furniture and they made it simple. All and all this was the best experience my wife and I have had buying furniture, and this wasn't our first time!

Ron Casteel was a very knowledgeable and accommodating young man, He made my experience at ASHLEY HomeStore a great experience! Thank you, Ron

Service was excellent. The Manager and Sales Rep. We're extremely helpful and courteous. They make a great impression. We will be back

I was completely impressed with Josh’s professionalism and customer service.

On 1/30/24 we returned to the Ashley store in Lombard. We wanted to make sure we made the correct selection on the color of the recliner chair we purchased the day before. As we were heading to the chair area we were met by a sales representative Ben Dray who offered his assistance. We told him we wanted to color match our toss pillow from our sofa at home with the chair we bought. He walked back with us and recommended we use the flashlight on the phone to get a better look at the colors. Ben was extremely helpful and added his opinion that the chair we had purchased would match perfectly with our existing color sofa. We commented that he must be a great sales person has he has a wonderful personality and demeanor. I would definitely recommend both Benjamin Gonzales and Ben Dray if you need expert and knowledgeable experience. Kudos for employing these sales professionals.

If you are in search of light/ neutral furnishings go to this location!

Ethan Alvarez was very helpful and professional, he answered all of our questions and provided us with the best deals, we really enjoyed working with him. I will definitely come back to Ashley to buy more furniture soon.

Ethan was the best! He helped & greeted us as soon as we stepped in. He is very professional and honest. I admire his work ethic. I highly recommend

Second time around I ve found Ben. Thank you Ben for being awesome, willing to walk the extra mile to satisfy your customers. This person never found an excuse to not find what I was looking for. Instead he looked for every possible solution available and presented it to me. Thanks again. I hope I ll find you again next time I'll go there .

The manager, Josh, was extremely helpful! From the time I called to seeing if they had a specific couch to the scheduling of delivery he was there every step of the way and more. He showed us so many couches and I ended up buying one that I didn’t even know about before coming in! Along with great tips for barstools, tables, etc I couldn’t have had a better experience. After picking everything out he followed up the next day to ensure that all the details were correct and answered all the questions I had. Great service and will definitely be coming back!

Saul was awesome!! Made our experience enjoyable and comfortable. We would definitely come back to him and purchase more furniture.

This review is specifically for Ben & Ethan. I was not in the market for a sofa but wandered in there and discovered they sold a 100% grain leather sofa I saw on the Internet. Once I saw this sofa I was kinda sold and was convinced by ETHAN if it was too big or it did not work I could return it and find something else. While driving home I still wasn’t sure if it would fit my space because it was a long chaise and I live in a rather small condo. Ethan convinced me I could exchange it and that he would help find a grain leather sofa to fit my space. Well, I got home and it was 20 inches longer (by measurement) than I needed. Contacted Ethan Jo said he would help locate a sofa that would fit my space and I haven’t heard from nor received a call from ANYONE at the Yorktown location to assist. So, if you are searching for a sofa and are unsure about your space don’t count on the “good people” named Ethan & Ben to be of ANY assistance in resolving your issue. Ethan claimed he has been with the company for 8 years and is a manager willing to assist to resolve any issues you may have. Please don’t believe them. Because they are not of you have any issues with purchasing from this particular store.

Working with Ron was an absolute pleasure. Everything was easy.

Ben Drey was amazing and super helpful. A great price and product.

Had a wonderful experiences in Yorktown. Stopped in just to browse for a new bed yesterday. I was approached by Bianca who asked what I was looking for. I had a general idea but nothing in particular. She gave me some guidance but also time and space to look around on my own. I also needed a new mattress so she helped me narrow my search down quickly. Even though I planned on just browsing I ended up purchasing the bed and mattress. Bianca did an amazing job of breaking down all items I was billed for including the insurance and how to use it if needed. The sales manager, JB, was also extremely helpful with setting up a repair on a previous purchase made online since I had no idea how to actually use the insurance I had paid for. I have now made purchases from Ashley both online and in store and I can’t say enough about how amazing the in store experience is. Online can be more convenient but helpfulness and knowledge of the in store staff out weighs that by far.

Ben is very good with customer service. I was in a budget and he helped me to find a good deal. He helped from the beginning to the end. I recommend Ashley store! And thank you Ben!

All was good

My wife and i bought a dining room table. We have bought furniture there before at a different location and like the store and what it has to offer. William was very helpful in the process and everythinf went very well. I would recommend Ashley to anyone and would send them to William as he is straight forward competent efficient salesman.

Ron was very helpful! I made two trips and he was knowledgeable & gave me a great price. Great service.

We just purchased a new recliner couch from Ashely furniture store in Downers Grove. We were helped by Ron Casteel as sales rep. He was great, made all the process of seeing selections, narrowing down and decide very easy. He was knowledgeable, respectful and very well listed and understood our requests and opinions. He made very clear why we need a protection plan on our purchase which is a hard thing to do usually. He answered all the questions with no frustration or attitude. Loved our experience with our sales guy Ron in Ashley furniture( Downers Grove) we will definitely refer the store and sales guy to our friends and family. Thank you!

They were very helpful.

Great customer service. Very polite and personable. Recommended great variety for our interests and related to our final choice of purchase. Will definitely be buying more furniture from this store.

Wow! We went to Ashley in Lombard just to “look” at some sectionals. We wound up buying a fantastic sectional couch and actually enjoyed the whole experience! Ben helped us figure out a whole new configuration which made the couch work in our space. We’ve never been in Ashley and will definitely be going back. A great experience all around.

Great service!!!

Awesome 👏

Good and diverse furniture. Good deals to a win-win negotiation

Very nice guy help me, he help me big time

Sales person introduced himself to us then let us browse freely through the store. He and his manager answered all of our questions and even provided us with a quote sheet for each set we looked at. This gave my family and I an ability to discuss among ourselves. It was a very easy and pleasurable experience. It was very easy for us to decide to purchase the living room furniture with Ashley furniture.

Great service. The staff were very helpful and friendly. Benjamin was very helpful and showed me lots of great options and made sure I was able to find everything I needed!

Our experience at Ashley was amazing. Mr JP was awesome and helped us through out our purchase.we would love to come back and buy more stuff. Thank you Mr JP for being so nice to us.

Great experience. Ben was very helpful.

Benjamin was very helpful.

The driver has been a attitude mad because I don't answer my cellphone. Plus he got attitude front the people there when his arrived to the lobby. So. Next time give the delivery for a person with patience. Thanks

Knowledgeable and friendly staff

Sales person was very nice to work with

Website was clear and easy, ended up calling the store and the staff was so helpful. Bada Bing Bada Boom, my new sofa and loveseat will be here 12/21 !!

Everything was perfectly assembled

Salesman and delivery drivers were very excellent I just need 2 chairs exchanged both are Wobbly and one is rough on the side and would give you a Splinter and one snag your clothes

Today went to the Ashley store to resolve an issue about a mattress that we got and the manager and regional manager were extremely helpful. They were able to resolve the issue and went above the expectation. Thank you

Many thanks to the "Sleep Doctor," Ben in the Ashley Sleep department in Downers Grove. He really knows his stuff and has a great attitude, too. Thanks, Ben!!

Well the seller who take my purchased wasn't as that polite he was mad I believe because he had to do other that run a credit for a big purchased. They were charging me more that the actual product seller did. I mean 75% more 100$ for something that cost 33 it is insane how they play with people and that was a price they did just for fun. I don't understand why but between ylthe seller person and the phone person they decide what to charge me. But I had no choice.

On November 16, 2023 I visited the Downers Grove location and William Coleman provided me with superb service! William demonstrated a positive stance with me as a customer from the time I walked in the store until I left the store. He was very kind,patient and thorough with me. The selection William showed me gave me a lot of options. I did purchased that day, and the value of the furniture was worth it. William also gave me a discount on the purchase which was an added blessing. The entire experience was Awesome and I really appreciated it!!! Thanks William!!! Below is a picture of one of the pieces from the set.

Everyone from the greeting at the door, to the store manager, to our sales associate that finished the deal was a great experience. Excited for new furniture.

My sales rep, Ben, was knowledgeable, helpful and so nice!

Good service

All was good! No issues

(Translated by Google) Very good service and excellent prices (Original) Muy buena atención y exelentes precios

Very easy process and great service by Bill.

My salesperson and the Regional Manager were very accommodating. They were very knowledgeable about my product and I left the store very happy.

Delivery was ok besides it missing the most important thing to put the bed together… still waiting on a message to reschedule delivery

Quoted a price and stuck with that amount. Salesperson was very helpful and answered all our questions. Was very pleasant and we did our sale and paperwork which went quickly. Would go back to that furniture store again.

My experience with Ashley Furniture was great. From the sale to delivery everyone was great ti work with. Communication was fantastic and I knew exactly when the driver would arrive. The 2 install guys were in and out in record time, cleaning up nicely. Definitely a great experience.

Bill was so great to work with!

We walked in and we're greeted by Bianca, this was the start of a terrific experience. We explained our situation and needs and we're promptly escorted around the selections with a detailed explanation and pricing at every stop. We furnished a living room and bedroom. The entire process was seamless and we were thrilled with the prices. Highly recommended and we will be back.

We had a great experience and our sales person was so helpful! Would totally recommend!

Our salesperson Ethan was so knowledgeable and kind, found the best deals to fit our needs, great experience 😀

My friend and I stopped in this store on 11/17/23 she was looking for a chair .Our sales person was Saul Valencia. I would just like to say how amazing he was dealing with a couple of senior citizens (lol) very polite, respectful and not pushy. He proceeded to tell us about the mattress sale and we told him my friend was not interested. When he was doing the paperwork for the chair my friend decided to look at the mattresses, well she ended up purchasing one.This young man deserves recognition, again he was not pushy, Nothing more annoying than a pushy salesperson. Keep up the good work Saul, you are the best.

We asked to be let alone while looking, they complied. When we were ready to buy, our salesman was friendly and professional. All in all a smooth transaction.

Helpful, courteous and made the sale go smooth.

My salesman, Saul V., was very helpful and knowlegable about the product they have. I was looking for a particular type and color of chair and he immediately showed me various chairs that met my needs. Ended up choosing two matching chairs and Saul made the whole experience quite seamless. Certainly would shop there again.

Our salesman was knowledgeable and accommodating, and the delivery team was on-time, friendly, and fast!

It was a great experience! Seoul was such a great help at the downers grove location! He was so kind.

Josh was so helpful and get us all set up really quick, he gave us a great discount and fast delivery. Ask for him when ever you go inside this store to purchase something, he will help you and take care of you.

Great customer service

(Translated by Google) Excellent attention. Thank you Etnan for your good advice. 10 out of 10 🎉🎉🎉 (Original) Excelentes atencion. Gracia Etnan por tus buen asesoramiento. 10 de 10 🎉🎉🎉

Terrible customer service, false promises, terrible response time, terrible communication in general, and all they care about is taking your money.

Amazing First time experience! Manager Joshua A+!

Great customer service, easy and fast process of approval get to what your looking for and Price assistance.

Ethan was amazing and very patient with us. He also looked for deals and specials to help with the price of the furniture.

JB is an excellent sales person with patience and knowledge

Bill and Bryan helped us out and never pressured us. Thank you

Good variety, helpful service and fast delivery!

They were very accommodating and it meant a lot. Thanks!

Both sellers were amazing! I got just what I needed with out feeling any pressure. The atention worths the visit.

Super friendly and helpful! I was prepared to spend several hours and stop at several stores looking for a new couch but Saul found us exactly what we were looking for right away.

Very pleasant. My sales Rep was patient and knowledgeable regarding the furniture.

Ashley furniture- the #1 furniture store because they run everyone else out of business giving us poor American consumers no other choice but to support this behemoth as if we even had a choice. This review is for parents with young babies, Ashley- don’t bother commenting unless you’re going to discount my recent $3,000.00 order. Ashley furniture, top 43 companies in 2022, $10.3 BILLION dollar corporation, who has perfected a ~ pretty outside ~ with a cheap, Chinese, inside. My Wife and I recently purchased a large couch, and this kitchen table (shown in the video.) It was installed/ delivered by a very unfriendly crew, (who left a mysterious back pack behind in our house, which we spent over an hour going through automated call centers to return to installers) these guys didn’t even flinch or say thank you after tipping them. This isn’t about the installers- it’s about my 11 month old finding about 75 razor sharp staples sticking out of the bottom of the table. I’m 6 ft tall, not sure how I could have noticed this any sooner. Crawling on the floor with my son, under the kitchen table, is when I discovered why he was mysteriously bleeding from the head at times, and hands. Again- this is a recommendation to all parents or anyone with pets. PLEASE LOOK UNDER YOUR FURNITURE! I spent about 30 minutes with pliers and screw driver to remove all the nails. These are the cheapest “metal” China has to offer. The nails are like shrapnel, they don’t come out in one piece and take lots of strength to get out. One. At. A. Time. I work as a Sales Engineer- and I have no idea what these planks of wood/nylon straps/staples would be used for in their manufacturing process. There should be a warning to us American consumers about this. 10 billion dollar company, can’t expense another 10 minutes for their glorious installers to remove these for families. Obviously the installers navigate around these nails, which my 11 month old didn’t figure out himself. This wouldn’t have happened with the family owned furniture company that went out of business 2 years ago.

Excellent service not a pushy sales lady. She let us look around and then we came and found her to write up the order. Excellent service

Brandon was a very helpful and kind sales specialist. He worked with us to find the right fit for our needs and was patient with the technical difficulties during the credit application process. Highly recommend this store and if you are lucky enough to get Brandon will not be disappointed

I bought brand new furniture They delivered dirty , used furniture. They are not taking back. Please do not buy furniture from this store. It is unbelievable

Everyone did their best to interact with me at the right level. Not too much. Not too little. I have a very firm delivery deadline and the sales person was able to get me an earlier window.

The person who showed us mattresses was knowledgeable and gave us plenty of time to try out several different ones. The negative was that we didn't get a receipt (it would be emailed). Another issue that irked me was that I wanted to encase the mattress in a water-resistant cover but what what they offered was one that slips on like a fitted sheet. If you don't buy that you don't get a 90-day exchange warranty, only 30 days. The mattress is very good though.

Last place I recommend furniture. Thay will do everything for you to purchase it and then where is it issue they tell you you're on your own because once you buy it's yours. They told me they have it in stock!! I had to wait over a month !! When it finally showed up the delivery took forever and they kept calling and rescheduling so I figured it out I'll pick up by myself. They won't take back although it's still in original packaging. I wanted to exchange for smaller piece. That was the biggest mistake I've ever made.

Great prices awesome customer service! This location is always awesome. Monique, JB and the crew are great .

I was attracted to Ashley’s store when I read on their site that they construct their own furniture! So I chose to visit them first among the many other advertisements which I viewed. I began to explore the lovely showroom. William Coleman greeted me and assisted me in what became my only stop. I was looking for a bed but he gave me multiple packages to choose from, including the bed, nightstand, and dresser with mirror. We viewed close to ten possibilities. Through the process, Bill helped me to narrow down my choices. I picked a beautiful set and also a wonderful mattress. I’m very excited about my purchase and I can’t wait to see them in my new home. This store is definitely worth your consideration!

Great experience

Brandon went over and above to find the perfect recliner for me. I had very specific requirements for my adult son in a group home (faux leather instead of fabric, no handle on the side because others will break it, comfortable for someone over six feet). I came in asking for a specific style called a push-back chair that you activate by pushing your feet on the floor. Nothing met all my criteria, but Brandon found a faux leather recliner with a hidden release handle. He even recruited his 6"1" colleague Ben who was equally helpful and tested multiple chairs for me, just like Goldilocks:) I would go back to this store location in a heartbeat.

Amazing customer service Right away I was greeted by one of the sales representatives and he was able to help me get around the store Got all the measurements for me right and I was very happy with the purchases.

I was in a bind and needed a couch ASAP and Ben really came though for me! This was the 3rd store I went to and he went out of his way to help me get a couch. Great quality, fit my home perfectly, and even helped me take it home that day. Thank you so much. It's perfect.

The salesperson was phenomenal. He was kind and friendly. Had I not had to wait until September 30th to pick up my sofa, Ashley Store would have received 5 stars.

Great customer service, friendly staff, well laid out store, convenient locations, etc.

Great service super friendly customer service staff

Ben Dray was great to work with, I will definitely refer my family and friends - can’t wait for our new couches to come in!

Went to this location searching for a very specific sectional and was greeted by Kirsten. She was super patient, fun, helpful, and very knowledgeable with all of their furniture! Although we didn't find exactly what we wanted, she helped us choose something that will work and we are grateful. She explained all of the financing options and delivery terms clearly and checkout was a breeze. We haven't received our new sectional yet but the store service was so exceptional that we can only assume the furniture will be as well!

Sales staff was not pushy but attentive when I had a question. Bianca listened to what I was looking for and found a recliner I'm happy with. Very pleasant to work with.

The purchase was fine, then they told us it would be coming by ups and left on the front porch. Then they're calling and trying to set up a delivery date and we would need to be home. Then they pushed it back a week. We drove to Romeoville to pick it up ourselves! Probably won't shop there again

We had an amazing experience at Ashley Furniture today. Brandon P. was incredibly helpful and knowledgeable. He made the process painless. I recommend him and his team to anyone looking for new furniture! Thanks, Brandon!

Horrible experience. Was told I could have my mattress dropped off on a specific day and specific time only for that to not happen. Delivery guys came two hours early when I was not home, left and when I called them they said “we’re not coming back” and hung up the phone. It’s impossible to get ahold of anyone other than an automated machine on the phone and when you do have a direct line, no one would answer or even get back to me despite leaving multiple voicemails over multiple days. Was forced to go back into the store to figure out a solution and they had no answer for me other than “sorry”. Their “white glove delivery service” was in reality people not providing the service they promised, hanging up on the phone and refusing to talk to me, never answering or getting back to me and failing to actually provide any sort of resolution. Horrible customer service, horrible management, and will never buy from this terrible company again. Recommend everyone to save themselves a headache and to shop elsewhere.

Shortly after entering Ashley’s we were pleasantly greeted by Bianca Villanueva and directed to the pieces we were interested in. Though we were not making a purchase that day, she provided a printout of the total cost of the items, including shipping and product protection plan costs, and monthly payment info if financing. Next, a copy of Ashley’s Product Protection Plan and explained what was covered. Lastly, her business card. All of this information was extremely helpful in making our decision and completing the purchase. Days later we wondered if the price info we had was part of a sale that was ending and called the store. Bianca had left for the day and wouldn’t be back for a couple days, so we left a message on her voicemail. She returned our call within minutes and offered to come in on her day off to complete our purchase. She also told us that the prices had dropped. Throughout this experience Bianca demonstrated she is courteous, knowledgeable, and professional and will take extra effort to help her customers.

Bianca was great. Very friendly and helpful. Painless process.

Brandon and the team were wonderful!! He made sure we got exactly what we needed, knew all the costs upfront and gave us space to make the right decision!

I had a great experience buying a sofa and ottoman at the Downers Grove Ashley Homestore. The sales associate Brandon was very helpful. Monika

Ashley Furniture Sakes person was excellent and friendly. Will refer to friends

Manager was awesome!

Brandon waited on me and he was great. If I had a question that he couldn't answer, he checked with the team, but that only happened once. He knew the job, stayed with me until I made a decision and was cheerful, knowledgeable and professional.

Had the chance to deal with sales associate Brandon and Manager Jeremiah. The most helpful and generous people I’ve had the chance to meet when furnishing my home. They were able to help me find what I needed and gave me a better price than what I asked for. If you need help at this store be sure to ask for Brandon Porter. Thank you!

Brandon Porter was an outstanding salesperson. Very honest and professional.

Fast quick service

Brandon is great to work with. Highly recommend working with him.

I came in looking for a sectional, and william sold me a Tempur-pedic and power base. It was totally awesome. Has a sound bar in it and everything. He did a great job.

Brandon was first class to work with. Thank you!

Brandon P did an excellent job, helping me out with a new table. Delivery was smooth and easy. Brandon did an excellent job helping every step of the way. 10/10 would recommend.

They all did a great job friendly, knowledgeable and very accommodating!

We were looking for a modular couch and were greeted at the door by Brandon Porter. We told him what we were looking for and he showed us several options. We decided on one and told Brandon we needed to go home and measure. He was extremely accommodating with our request and even checked a delivery date for us by text. Which really helped us in planning. We went back to the store to purchase our pick. Brandon filled out all the forms and had to make several changes after the fact. Not Brandon's fault but ours due to cell number changes and address changes. He was very patient with us and we got the job done. We have purchased several pieces of furniture from Ashley, but Brandon is our favorite salesperson. Thank you Ashley for quality, affordable furniture, and a special thank you to Brandon who made our day.

Brandon was very friendly & professional. He greeted me warmly, helped me find exactly what I was looking for at a great price point, and efficiently completed my purchase to get me out of the store in time for an appointment I needed to get to. I’m looking forward to the arrival of our new sleeper sofa!

We are already an Ashley customer but this location is something out of ordinary. We went there for quick shopping, taken care by the manager of the store Josh and he showed us exactly what we needed, stayed with us through out the process to make sure everything went smooth with us. We went there just for sofa set but also bought office table and chair and a lamp, just because Josh gave us great deal that we couldn’t resist. Great customer service, highly flexible with drop offs in emergencies like we had, the manger shared the number of the driver who could deliver the stuff to us in a day or so and it was delivered to us the next day as promised. So really appreciate the work this team is doing in understanding us. Highly recommend Lombard IL location. Thanks 😊

Great in store customer service.

Ben was great. And they did what they had to do at Ashley to make a quick sale. We knew what we wanted and they were easy to work with.

I purchased furniture at the Yorkville location. The staff was very helpful. However, when it came to scheduling delivery I am very confused. I was given an individuals cell phone number and told to call him to set up getting my furniture delivered. Left him a message and have not heard back. Seems like a strange way to set up delivery for a purchase.

I'm a return customer because of the wonderful customer service provided by my salesman, Bill Coleman, & another associate, Monique. Both answered all my questions & gave me the answers I needed before making my purchase. Looking forward to the delivery now.

This was my best experience furniture shopping. Meeting and working with Joshua was refreshing. He was professional and approachable and not over bearing. I wasn't expecting to make a purchase but Joshua was so helpful I felt the selections and timing were right. This will be my go to store for Ashley Home store.

Armando was an excellent host. He was patient and directed us to what we were looking for. He gave us full experiences with mattresses & knowledgeable to explain differences. We found exactly what we wanted in beds, mattresses, and pillows thanks to his expertise.

Awesome customer service from Kirsten at Ashley in Oak Brook. Thank you JV for sealing the deal!

Kind, courteous, respectful and knowledgeable. Offered me the best deals. Products ware amazing.

This was my first time shopping at Ashley. I always thought that buying furniture was like anything else. You pay the sale price. Apparently, it's like buying a car. You have to negotiate to get the right price. I had been looking online and found a chair I was interested in. The online price was $650. Then I saw a TV ad for their midnight madness, buy one get 50% off the second item sale. I thought great. I will buy two chairs which will average $500 a piece. I went to the store and was told that the website was independent from the stores. If I wanted the BOGO deal, I would need to pay full retail price at $850. I said forget it, I am leaving. Then the manager was called over. He offered 20%, then 30% off. That brought the chairs back to $650 each. I said I wasn't willing to pay more than the $500 I expected it to cost. Finally, I paid $545 per chair, which was a miscalculation on my part, but I paid before I had realized it. Is this how furniture stores operate? That seems crazy to me.

Excellent staff, not pushy, but readily available to answer questions check inventory, wear durability etc. After visit they (Bianca) was available by text support with delivery options and availability, final price and online secured purchasing!

Store is good but its hard to get in touch with them

Brandon the sales person was very attentive and show great customer service skills. If you’re looking for a specific brand name of furniture, they will work diligently with you to get that furniture. Thanks

Brandon was super helpful without being pushy and he got us in and out quickly with what we wanted!

Jeremiah is wonderful. So helpful and kind. Will be using Ashley again.

Everything was great. I found the sofa I liked and Bianca was very helpful.

Furniture paid and supposed to be delivered in a week. After 2 weeks waiting and calling they said it will be ready in a month. Unprofessional!

We were given time to look, which we liked, then were helped with questions answered. Both people who helped us were kind and very helpful.

Brandon was great!!! Thanks for your expertise

It has been extremely frustrating to get in contact with this store. When you call the main local line it directs you to a call center and nobody I’ve spoken to knows how to get me in touch with this location. It’s almost as if nobody wants to work. Also, it’s been a few weeks now since we filed a warranty claim and nobody is contacting me. This is a silly runaround game that I no longer have the patience for. Poor service all around.

Miscommunication on box sold. Assembly is terrible. Staff is incompetent

Ben helped me find my chair. He was very nice and helpful!

Bill was an attentive but not pushy salesperson. He answered our questions and helped us find exactly what we were shopping for. The store manager JB was helpful as well. It was one of the best furniture shopping experiences we've had! The store had a lot of options to look at!

Don't but from this store. The manager is rude and they don't give you any concrete information on the delivery. I would’ve given 0 rating if it is available.

Amazing experience at Ashley Store in Downers Grove IL. Went in and was met with friendly staff who were very knowledgeable about their inventory, answered all our questions and helped our purchase go smoothly and quickly. Highly recommend this store!!!

The persona is really profesional and nice

Haven’t bought anything from here in some time but recently went to this location and the woman (will not disclose name but she said she’s been there 6 years) helping me just didn’t seem to want to answer basic questions I had related delivery and installation. She did answer but had some poor attitude. This may not seem like a big deal but it has deterred me from making my purchase from Ashley. It is important to note the other sales people at the store seemed pleasant and kind.

Came in later in the day on Saturday and was fortunate to have Brandon and Ken helping me out. They took the time to calculate the various promos to see what the best deal was. Very friendly and I am so excited to get my new bedroom set delivered this Thursday.

Service was wonderful. Jeremiah was very personable and accommodating. Can't wait for my furniture to come.

Knowledgeable and personable service by Ken Hines. Bought a great loveseat!!

I had a great experience there. We’ll know knowledge of the mattress. I will be going back to furnace whole house.

Very friendly and helpful

Ben was very helpful and able to answer my questions. The rest of the staff were very friendly and nice. I can't wait to get my new living room. 🙂

Great service and knowledgeable staff. Thank you, Bill and Kiersten.

absolutely a pleasure working with Armando ask for him when you go. Very helpful and informative. Thank you for help

Great service and customer service was on point !

Salesman (Armando) was very professional and helpful. The staff apparently work as interconnected teams and the Manager was on site for questions and support. Would shop there again.

Armando is really helpful and professional

Sales associate took his time to answer all the questions and concerns. Good service.

Luke was very helpful with showing me and my son all of the features on the lift recliner that we bought. You are lucky to have him on your team. If we need anything in the future we will be back to see him. Sincerely Pam Laibl

friendly, very professional,

Amazing service and knowledge of the furniture business. Very nice sales team!!!

Sales people are very helpful and not pushy.

good experience at the store.

I came in looking for a different table even though we were not greeted upon entering when the staff did see us, they made conversation. They gave us time to explore and then they approached us and see how they could be of assistance. We were in and out the door 45 minutes top. Everyone was professional and helpful, especially Luke and we can’t wait to receive our new pieces.

Definitely NOT the No. 1 furniture store as claimed! We were treated really well before spending a whole lot of money for the furnitures. But after delivering a broken/damaged/defective furniture, customer service is the WORST ever!!! It's been 2 months, 2 tech services came to check the furniture..(I have to take off work on those days!!!) Per tech, the furniture is not an in-house repair, but nothing from Ashley reaching out to me on what they will do with the BROKEN furniture! Been calling, texting, emailing! The worst....EVER! I would not recommend this store until they improve their customer service. Update: Got a replacement after over 2-months! Not the best experience, I'm just glad it got resolved.

I had the worse experience ever at the downers Grove location. I was working with the assistant manager he was rude, impatient and when I decided not to go with what he was selling he told me he couldn’t cancel my transaction at this time he has other customers to assist.

I was shown a good selection of the furniture for which I was looking. The sales associate was very courteous and knowledgeable about the pieces I saw during my visit. He also walked me through various options for periods of time time to purchase and the associated discounts for each option. I decided to purchase a few pieces because of variety I had to examine.

Professional, friendly and expedient...great service!

Excelent service and a attractive store. I am handicapped and they were very acomidateing.

Marcel, Sales Representative at OakBrook Store, has demonstrated through his actions a great customer experience mindset. He was awesome and made feel well supported.

Carlos Hernandez was very knowledgeable with assistance on helping me make a fabulous purchase from Ashley Furniture Store…

Prior to this instance, I had never taken the time to write a review. However, after my experience with Ashley Furniture, I feel compelled to share my story and strongly caution against making any purchases from this store. My order consisted of a sectional and an ottoman for home delivery. Before the delivery, I changed my mind about the ottoman and promptly contacted the sales associate to cancel it. I received assurances that the cancellation had been processed. On the day of the delivery, the couch arrived as expected, but to my surprise, so did the ottoman that I had canceled. I immediately requested that the delivery driver take it back, but he outright refused. Even after explaining the situation and the cancellation request, he refused to accept the return. Afterward, I contacted the customer service team who advised that the ottoman could not be returned as it had already been accepted into my apartment, and only the delivery driver could have accepted its return. After that I tried to obtain proof of my cancellation request by reaching out to the sales team, but had no luck. The sales associate had apparently left the company, and the store would not contact her to confirm my cancellation request. Despite the mistake being entirely due to the sales associate's error, Ashley Furniture has taken no responsibility for the situation and dismisses it as a minor issue. As a result, I am now left with an ottoman I do not want and no means of returning it. My experience with Ashley Furniture has been awful, and I urge caution when considering any purchases from this store.

I had been to 4 furniture stores now before Ashley's. Iwish i had gone there first. LUKE, my sales rep, was AMAZING. He wasn't pushy and didn't stalk me. He showed genuine interest and even made a major suggestion that changed my entire layout idea and solved my problem. I highly recommend asking for Luke when you go!

I love this store, good quality at good prices. Marcel was very friendly and professional.

After sales services is not what I expected at all, I’ve been try to contact my sales about my item but never get responded. Furniture’s not worth for the price.

Jeremiah was excellent at the Lombard location !

I was told the frame was back ordered 7 days. I called 10 days later and the salesperson told me it was going to be another 7 days. Now it’s been a total of 18 days with no frame or mattress. I called my salesperson this morning and there was no answer and I never got a return phone call. I was happy with everything until now that I still haven’t received anything.

sales associate and her customer service was excellent !

Marcel was a great salesman to work with. Mr. Dray and JB were very funny and pleasant to talk to and work with also. We really enjoyed doing business there. We will definitely be back to do business again.

Awesome customer service ..

Would not recommend their products. Call numerous times to have a rep come to look at the table and bench we bought. Nothing happened and now the warranty has expired. Furniture looks so nice on the show room floor. It’s garbage.

Staff very patient and helpful. Positive experience overall.

Absolutely amazing!!! Everyone working there was so kind and helpful

Great products, very reasonable prices, and the service from Luke was outstanding!