Ashley HomeStore Downers Grove, IL 60515

Ashley HomeStore Downers Grove, IL


Your Local Furniture, Mattress & Decor Store

Great style doesn't have to be expensive! Ashley HomeStore cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Downers Grove, Illinois at a price that other companies cannot compete with. Ashley HomeStore has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us off of I-88, next to PGA Tour Superstore. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

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Customer Reviews
4.1 Star Star Star Star Star
(891 reviews)
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We just purchased a sectional from Ashley Furniture in Downers Grove. It was such an easy and pleasant experience. Cesar greeted us at the door and was so nice. He did not pressure us, but kept us well informed and was available to help whenever we needed it. Thank you Cesar for helping us get the perfect sectional for our new house!

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Xavier was great!! He was very informative and provided us 100% of his attention. We will definitely go back!!

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John Cirelli, the associate sales manager, was very helpful and friendly. He listened to what we had to say, about what we where looking for. He made sure it's exactly what we wanted, and gave us a good deal on everything. He also will be our to go guy, during the delivery, as well as any further purchases. We're very happy with the service he , and the company provides, and would recommend them.

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Mariela was an amazing sales person. Totally Took care of us explained everything. I would recommend Mariela to anyone if you are looking for a great customer service experience

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Excellent customer service, great product knowledge and was close enough around if we had questions but wasn’t too pushy and smothering. Great experience, she gave us all the financing options so we could pick what worked best for us.

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I love the service The guy that help me was the-bomb.com

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Julian was very helpful. We were able to find exactly what we wanted at the price we wanted to spend.

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Quinton in the Lombard store was awesome!

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Went Furniture shopping with my aunt and we were so pleased with Mark. He was attentive, patient, and very informative. Mark made this experience a breeze, so happy we didn’t leave and purchase from another store. Mark deserves a promotion 😂 thank you for all of your help. We’ll be sending others your way

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Quentin was an awesome salesman. Was not pushy and helped us out alot.

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Nice selection of well priced furniture and sales staff who actually took notice when I said I wanted to look around without "assistance". I was disappointed that they added an expensive warranty to the bill without any discussion, just presenting the itemized bill to me, but that was taken care of without too much drama.

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Victor was very helpful and understood what type of sofa we were looking for.

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good prices and good staff

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Our salesman Julian was TERRIFIC!!!!! Helped me with all my purchase needs!!!!!! Highly recommend!!!!!

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Our sales associate, Julian, was very helpful and nice. He helped us find a living set that we loved and that worked within our budget. Would highly recommend.

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The sales associate, Mark, was great. Took the time to help me look through the options and find the best deal for what I wanted.

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I have nothing to complain about the store it’s just that they did not have things I was looking for.

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I do not recommend this store. They were nice enough but be prepared if you go in to buy something they're going to purposely mislead you about delivery times and try to sell you the most expensive one first. They are going to tell you you'll get it in a few days but really it's going to take several weeks and maybe even months. Going on 2 months for the mattress we ordered. I mean they're nice when you follow up but rather just know off upfront it's going to take a few weeks or MONTHS. Seems like they don't want you to know so they can get a quick sale. There's no question in my mind that they are aware that a lot of people might go somewhere else if they knew what kind of time it really really takes to get this stuff in. Overall they have a nice show room and it's a nice place. Furniture seems very good and I'm sure once we get our mattress it'll be very nice but just be prepared for that. I personally will never buy anything from here again because they just don't seem very trustworthy.

Star Star

Be prepared to wait… for Ashley to make its own furniture their wait times are ridiculous. And of course I was given the it’ll be delivered in “6 to 8 weeks” and going on 4 months and still nothing. Been told several things by different people. Very unacceptable because the furniture pieces are very nice.

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Hola tengo una mala experiencia con esta mueblería Tengan mucho cuidado a la hora de la compra no son honestos en sus ventas encima de todo entregan muebles dañados y para cambiarlos es todo una odisea te dan fechas de entrega y luego te la cambian a otra fecha llevo esperando ya casi dos mese y nada

Star

Bought furniture -7/31 from Timothy Powers - was told it was going to be 4-8 weeks until I received it. It is now 10/11 and I am being told it is going to be another 8 weeks… On top of that they are going to charge me %10 for canceling my purchase! I was able to get the manager on the phone once and then never heard back from them - I have called roughly 20 times and I cannot get anyone on the phone now. Had to go through corporate to cancel they said I should be getting 100% of what I paid back unless the store keeps any so I guess is just going to take $200 from me because he failed to do his one job and make sure his customers got the product they ordered… Don’t shop here

Star

Worst customer service ever. I was told I was getting a $350. master card with my purchase once all furniture was delivered. I have gone in Ashley Home Furniture where sofa, love seat, recliner,2 end tables, and tv stand was purchased. They don't want to help because they made the sale and want to wash their hands of me. I called number I was given for customer service, they wanted my order numbers, which I gave to them. Mind you I got my furniture by the first of this year, i have been going around with them since February, and still nothing. They have decided to also ignore my emails. So I see it as I was RIPPED OFF by ASHLEY FURNITURE HOME STORE ! I'm sure I won't get response here either

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