Ashley Store Downers Grove, IL

My experience to purchase a couch was great and speedy. Diego was awesome and Ashley’s technology makes the checking out process quick/easy! I went on Sunday and my couch is coming on Friday! Yaaaaay!

This location was a breathe of fresh air compared to the Hillside location , friendly sales person but I know what I wanted so this was a quick transaction, my only disappointment was the delivery date wasn't as promised and I know that happens but if I didn't follow up I wouldn't known that the date was changed, but other than that I will be back 🏃‍♂️for a sofa. 👍

Product arrived damaged and dirty, appears to be used. Unacceptable customer experience.

Tanya was a great help to us purchasing our new storage bed frame. She is very personable and answered all of our questions. Top notch in our opinion

Patrick was very friendly and helpful

We purchased a sectional sofa and kitchen table. The associate who helped us, Louis, was extremely helpful and super patient with our decisions. We came by 3 days in a row and he helped us each day tremendously! Thank you!!!

Great communication as far as delivery and customer service!

I thought it should have been an easy experience, I was disappointed. Went to the store knowing exactly the piece I wanted and pay with the Ashley card. The salesperson said the card was invalid. Not true I found out later. I was supposed to receive free delivery per Ashley website, salesperson said no. After delivery missing hardware, I notified Ashley same day after being transferred 5 times and hung up on. Was advised they needed photos. Not sure why, I was not claiming damage. Was told it would take 2 to 3 weeks to receive hardware once request was approved. Horrible customer service, for sure will not purchase my sectional from them.

Tanya was the best. Great buy

Tanya is amazing! She helped us, in minutes narrow down what we were looking for. AMAZING

I left a review a few weeks ago and Ashley responded. Thank you for the response, but I want to be very clear for anyone reading this — this reply did not result in any resolution. We did reach out using the contact information provided, and nothing was fixed. No exchange was approved, no accountability was taken, and no meaningful assistance was offered. This response appears to be more about creating the appearance of customer service rather than actually providing it. Unfortunately, this has been consistent with our entire experience: lots of apologies, zero action. Posting a public response does not undo weeks of being ignored, hung up on, or denied a guarantee we were explicitly told was included with our purchase. I stand by my review. The customer service has been terrible from start to finish, and this response did not change that.

Buyer beware, we ordered a sectional from this store and was told it would be delivered in over a months time. Ashley took full payment from us and a week before delivery we noticed a partial refund. Digging in why we got partial money back, we noticed 2 of the 5 pieces from our order were missing. Support hotline was useless and directed us to visit store. At store we discovered they had run out of inventory and sold the last floor model to someone else. After no luck searching for additional inventory they then told us despite taking full payment, we were out of luck and would we like to select a different sectional. Unfortunately for us selection was limited and nothing else met our specific needs. At no point did anyone reach out to us proactively to explain the issue, we had to make trips out ourselves. They held onto a significant sum for a month, money that would could have places elsewhere to grow. When we asked for a full refund at the store they could not do it, and told us we have to wait for a phone call adding yet another run around to an already long process. We will never do business with them again and offer warning to anyone thinking of doing so.

I don’t even have the words to properly describe how awful our experience was. We bought a sectional with Patrick on 12/1. Paid in full. Scheduled delivery on 1/31. Two weeks before delivery, we get a partial refund on our credit card from Ashley. No explanation. We try to call and get routed around the 888 line, where we’re eventually told we have to go to the store to resolve the issue. My husband visits in person on a Saturday and is told that they need a few days to look into the issue and that they will follow up on Monday. No follow up. I have to contact Patrick twice to get an update which is that 2 of the 5 sectional pieces are out of stock. I ask him to cancel the order and send an email confirmation. He completely ghosts and doesn’t reply. I go to the store the next day and ask for the manager. I’m directed to Shadi. I say I need to cancel an order they completely messed up. HE DOESN’T EVEN ASK WHAT’S WRONG. He calls the same 888 number to request a cancelation. At one point he said- “If I waive the shipping fee, will you keep the order?” I said: “What am I going to do with 3 pieces of a 5 piece set? If you had asked me why I’m cancelling, you would have known that’s not a reasonable offer.” Completely incompetent. He then said the “cancelation team” will call me later today to confirm. I asked what they’re calling me for because I came to the store to cancel. He informed me they don’t do cancellations in store. Let me be clear- this guy could not care less about customer service and should not be a manager. He kept shrugging his shoulders at me and said there’s nothing he can do. I’m seeing other reviews getting notes from Ashley to call or text corporate to discuss their complaints; however, every single time I’ve done so I’m told to go back to the store. This place is a total racket. They take your money, don’t deliver the product, and then have the WORST service ever when it all hits the fan. Do not under any circumstance buy your furniture here.

Beware of this store and Ashley Furniture’s customer service. This has been, without question, one of the worst customer experiences I’ve ever had. I don’t normally leave reviews, but I truly want to save the next person from the frustration and stress we’ve gone through. We purchased a brand-new Nectar mattress and were told it came with a sleep guarantee. After the first week, we knew it wasn’t right for us and decided we wanted to exchange it—actually upgrade it. We were then told we had to wait 30 days. Fine, no problem. On day 30, we contacted them and were told we had to submit a ticket. That ticket was denied with no real explanation. We then called this specific store six times, and not once did anyone help us. On a few occasions, the calls were simply hung up on. We are currently on hold with corporate trying to resolve this, making this our seventh attempt to get help just to exchange a mattress we were told was covered under a guarantee. The customer service across the board has been absolutely atrocious. If you think of the worst customer service experience you’ve ever had, multiply it by two—that’s Ashley Furniture.

Great staff, attentive. Clean facility with lots of household upgrades and choices. Staff seems well invested in their surroundings and we have now mad three major purchases from this location. Thank you.

The customer service was great. My mom got the chair she wanted. The salesman was very nice and patient. Price and delivery was very reasonable. I would shop there again.

(Translated by Google) I am very grateful for the warm welcome extended to my family and me at the exhibition, the thorough explanation of the new sales offers, and the high level of professionalism and courteous service. My sincere appreciation and respect to the exhibition team. (Original) أنا ممتن جداً لحسن قبول زيارتنا رفقة أسرتي الي المعرض والشرح الوافي لعروض البيع الجديدة والمهنية العالية والاحترافية في العمل بأسلوب راقي …تحية تقدير واحترام لفريق العمل بالمعرض

Everyone was great to work with and accommodating to my questions and requests.

Bianca was fantastic! Can’t wait to get my new furniture.

Good experience. Looking for a modular couch but didn't know exactly what to get. The salesperson pointed is on the right direction and let is browse at our leisure without pestering us. He checked in occasionally and helped us decide what would fit our space. Would recommend.

I visited Ashley Furniture on Saturday 1/3/2026 late afternoon w/ my mother & we were immediately greeted by Diego( a floor salesman) he smiled & offered to help us , he was very pleasant & personable while assisting my mother & although our visit did not end w/ a sale for him he was still very pleasant & offered to assist us again upon a return visit! Thank you Diego & kudos to Ashley Furniture you have a great employee!

The furniture costs a lot.

Had a great experience working with Patrick to buy our new couch!

DO NOT buy anything on this store!!!!! costumer service is crap!! we bought a love seat two mounts ago it shown that they have it in existence, two weeks later no delivery, I called to find out the status, they told me it was set to reselection, I went to the store only to find out that the item was discontinued, they refer me back to the costumer service for cancelation. Called and told me that somebody from the cancelation department will contact me, nobody called. Every single time I called they have different story. Two months and I have not received my refund!! This is unacceptable!! NOW THEY SAID I HAVE TO WAIT ANOTHER 7 TO 10 BUSINESS DAYS!!!!!! UPDATE DECEMBER 26th CALLED THE NUMBER THAT WAS LISTED. FIRST THEY SAID THERE WAS NO ORDER, CHECKED AGAIN AND FOUND THE ORDER AND THEY GIVE ME A COMPLETLY DIFFERENT STORY NO REFUND YET. UPDATE JANUARY 6th. CALLED ONCE MORE AND STILL NO REFUND!! I HAVE TO WAIT ANOTHER 5 DAYS!!

We had a great experience with Ashley Furniture after purchasing couches, dressers, and nightstands around Black Friday. Mina was wonderful to work with—she was very patient, kind, and took the time to walk us through different options and scenarios. Bianca was also fantastic and helped us on several occasions; when we found a cheaper price online on Thanksgiving, she made sure we were refunded the difference. Delivery went smoothly, and the delivery driver went above and beyond by finding a way to fit our couches downstairs.

We purchased the several bedroom furnitures from Downers Grove Ashley, the sales Ali Dekourait is very professional, effective, and helpful! Very good experience!

I am extremely disappointed with the service I received from Ashley Furniture.I purchased a bedroom set specifically for out-of-town guests arriving for Christmas and New Year’s. At the time of purchase, the store manager personally assured me they had 'lots in stock' and that delivery would not be an issue. Now, less than 24 hours before the scheduled delivery, I am told the headboard is on 'extended delay' and won't arrive until after my guests are already here. This is a classic bait-and-switch on availability. Their only solution was a partial delivery and an apology. If you need furniture for a specific deadline or event, do not trust their 'in-stock' claims. Terrible communication and even worse execution.

Do yourself a favor and just go to Steinhafels or any other furniture store nearby. Terrible experience. They lied to us about delivery to get us to pull the trigger on purchase. Keep pushing delivery and customer service won't do anything to help. Our ticket was "escalated" and we were told we'd have a resolution within 3 business days. A week later they keep passing us to the next rep. They continually hang up as they "put us on hold" and refuse to help. Diego was the salesman and told us that the shipping was guaranteed because it wasn't farther than a month out. Go anywhere else, the whole process is exactly what you don't want when furniture shopping. Edit: here's that number Ashley gave us. Just a glimpse into the customer experience.

Nice salesperson asked if we had seen some tables in a different part of store and we said no after he showed us there was a table there we actually liked and ended up buying

I walked in with my 93 year old mother who needed a small table for her new senior living apartment. John helped us immediately, understood what we needed and showed us an ideal table. He also got an extra $150 off approved due to a difference between the online price and the store price.

Bought a rug and a couch for delivery October 7. Couch shows up on October 7, no rug. Turns out they canceled the rug without bothering to tell me. Reordered the rug on October 9. Still hadn’t shipped by December 1 so eventually just canceled it. No real apologies or solutions, it seems this is the norm. Now dealing with a couch that has a broken frame. Technician eventually showed up after they canceled my initial appointment (again, didn’t bother telling me that they canceled it) only to tell me the parts they sent won’t fix the squeaking because it’s the wood frame, not the mesh. Technician said the entire couch needed to be replaced and they would call me in two days. Shocker, they didn’t call in two days so I called. Was told upper management had to OK the replacement couch and I’d be emailed today when it was approved. No email today. This experience has been nothing short of a joke. I was warned by several people not to buy from Ashley for this exact reason. I wish I’d listened.

Terrible experience. Too much to text if you have any questions call me.

Mina was a kind and gracious sales person and had great listening skills as to what my needs were. From my back comfortable to my feet touching floor. We found the perfect choice. Thank you

I went to purchase mattress everything was fine and the professional but when it came down to schedule, they promised me a date and I’m asked and make sure that I miss this day because of other things coming up. It was very important that your reason I bought it there But after the bad experience and rescheduling and all that stuff, I decided everything go back again. I don’t like the.

They say they’re open till 9 PM which is completely false. They close at 7 Thanks for wasting my time yet again This location is absolute trash. AVOID downers grove location! Do yourself a favor drive a little farther and go to Schaumburg location

The application for the Ashley credit card is done on a kiosk in the front of the store. No privacy while putting in confidential information. My salesman, Ali, was very nice, informative and personable. He put me at ease about this large purchase and answered all of my questions.

The store was short staffed but we only waited a few minutes for a salesman. He had come in on quick notice. He was very helpful and professional.

I had a very good experience. Mina is exceptionally well acquainted with her knowledge of the business. Very professional and kind.

This location is hands-down the worst. I was completely ignored by staff—probably because of my age—and spent over 30 minutes wandering around before I finally had to ask for help. I even gave them a second chance, hoping it was just a bad day, but it was even worse: rude, selective, and just plain disappointing service. By contrast, the Schaumburg location was a total 180, it was friendly, and had helpful staff who actually made shopping easy. Seriously, don’t waste your time here.

Stay clear of Ashley stores , I was warned and didn’t listen and I regret it , low quality products and terrible customer service. $800 additionally was added to my account that no one seems to know where the charge came from and to top it off if can’t be removed. The king size bedroom set was broke and I have numerous calls into the warranty department as well as Shadi the sales rep as well as his manager Blanca Villanueva and they don’t respond, and try to postpone your problem till your outside of warranty and or return dates, also for the record I don’t write reviews often , there’s people who just love to complain and I’m not one of them. Beware! Update 12-8-25 The lovely response that you see from corporate is just to fool the public, they do not respond to that email. They just want to show that they are being responsive. So far this is the update, the bed has broke completely and is completely unusable. The mattress is permanently deformed. We are talking about a 16 inch nectar that cost $1700. They never came out to evaluate, you have to do all the work yourself take photographs, and then they order parts based on the photographs that you send to them. I just received a bunch of parts at my house and upon opening them they are the new drawers for the bed, there is nothing wrong with the current drawers I have, nor was this a problem which they would have known if they would’ve sent their rep out, so this just leads me to believe that when they supposedly show up for the schedule repair Wednesday, December 10, they are gonna have to order all new parts and I will once again be without a bed for over a month that is an additional month actually Update it’s now dec 17th and still no repair , no email response , no calls just silence , so after calling today I get a response from Jenny the AI chatbot who is your only option stating my repair is scheduled today between 8- and 10 PM so you’re coming at 10 o’clock at night potentially and your gonna finish when midnight? Update 12-23-25 Still no repair or exchange made on this product, stayed home the other day from work to accept an exchange that never showed up, today I was told at 2 PM. I would receive a complete replacement of not only the bedframe, but finally, they agreed to replacing the mattress , at 4:30 pm The crew showed up with only a couple of pieces, and I was told by the repair gentleman that this would not solve the problem and it would be best to not even spend the time repairing it, as far as Ashly furniture your calls and emails get responded by Jeni the AI Chatbot stay clear of this place trust me So many people told me too, and I’m so mad for not taking their advice.

I was greeted by Mina and she explained the charge card options. She then said to look around and if I need help to let her know. I found exactly what I needed and Mina helped me apply for credit. Mina is patient and a very understanding and fun sales person. Go to Ashley and ask for Mina to help you. She is a fantastic sales person

Joshua is a fantastic person and salesman. I will buy all my furniture from him!!

Great service and excellent at providing all information needed before making any purchase. Josh was patient and applied sales and discounts to the best of his ability!

Very helpful and pleasant experience.

Great experience! Salesman was very knowledgeable and was able to help me pinpoint exactly what I was looking for. I’ll pretty much purchase any future furnishings from Ashley!

Xavier was so friendly & helpful! He made my furniture buying process a great experience & a fast process! Much appreciated!

Bianca was very helpful both over the phone and in person with locating & purchasing a chair we wanted . Her personality was great !

Go see Ali at Ashley furniture Downers Grove IL. I assure you that you will be thoroughly satisfied with your experience. Ashley Furniture stands out in my experience with them, due to the high quality product and the exceptional service provided by their sales consultant, Ali. He demonstrated exceptional dedication in assisting us in making an informed and beneficial decision.

Mr. Shadi Awad was such a great and very professional salesman. Definitely recommend him!

Jennifer and Xavier were very helpful made the selection easy

Customer Service was great! Prices are reasonable. The Manager was very helpful, unfortunately I can’t remember his name.

My sales person, Xavier, was extremely helpful to me finding the right furniture for my space and made the purchasing process very pleasant.

Javier provided great customer service and was very knowledgeable about the pieces I came in to inquire about. The manager was also very helpful and accommodating. I can’t wait to receive my new living room furniture and will definitely shop with them again in the future.

Joshua the manager was great! No pushy salesman stuff or people hovering over you as you browsed the store. Picked out a great couch and Joshua worked with us to get it delivered to the house as soon as possible. Cannot wait for it to be delivered later this month.

I love this store! There is a large selection of merchandise and the sales associates are helpful and friendly (thank you to JT for taking extra time for a special request!)

The sales rep was friendly and knowledgeable and easy to work with. We found what we were looking for and completed the purchase in 15 minutes.

No help from the staff. Nothing that was in the ad that I was looking for that was supposed to be in store was there. Overpriced from the merchandise I saw.

I've never been inspired to write a negative review about a business until now. My experience with this location was terrible, and it made an already stressful move significantly more stressful. The long and short of it was that it became a running joke at work: "I'm guessing your furniture hasn't been delivered yet?" There were errors and promises that couldn't be kept with the items I was told I was purchasing on the day of the sale. There were delayed deliveries that I wasn't contacted about, so I nearly moved into a home that wouldn't have had anything to sleep on for over a month had I not been proactive. There were sick days at work wasted due to a failed delivery and a delivery that was never actually scheduled to begin with, despite my assurances by store employees that all of these issues were resolved. Although the employees were friendly, they made promises that couldn't be kept, and my frustrations failing to get in contact with anybody from the store meant I traveled to talk to employees in person on four separate occasions. These interactions were pleasant, but all three people I worked with promised me something that didn't happen. And the only reason I finally got my bed set was that I called the corporate number and scheduled the delivery myself... despite employees at the location telling me it had already been done. Oh, and you guessed it: there was a slew of issues with the final delivery as well. Seriously, this drama cast a pall over weeks of my life. I'm simply exhausted by the whole experience and couldn't be happier to be done.

Great Salesman

Enjoyable, easy experience with EXCELLENT service from Joshua at the Dowers Grove location. Very happy!

Shadi was fantastic and I came back multiple times to be assisted by him. He answers all your questions- highly recommend asking for him when you go in!

I am very pleased with the service I received from Shadi and Jennifer. They were very patient, knowledgeable, and professional. 10/10

We had Jonathan (JT). He was extremely helpful, knowledgeable, and respectful. He took into account what we wanted and did not want. The store was very clean. The customer service was very prompt. Also the furniture was affordable Overall we had a great experience at this store and will return again soon for other home furnishing.

Very nice, helpful staff! We gave them our budget and they made it work!

Bianca is a Star. Told her what we were looking for & that we were on a tight budget (often dreaded words to a salesperson😆) Instead of leaving us in some back corner clearance section where brown floor samples go to die (like other stores we visited) Bianca was able to provide us with multiple terrific options! She was just a joy to work with - I was truly surprised & impressed. Ashley Furn stands apart from the others bc they have actually beautiful, quality stuff for every price range. And no, I'm not an employee or incentivized in ANY way to write this! I was simply so impressed w Bianca & Ashley Furniture that i had to leave a review.

Bianca is the best salesperson on the face of the earth! Matter fact the whole known universe! No human or alien salesperson has anything on Bianca! Bianca could sell me a q-tip for $100 and I'd be convinced it was money well spent!

⭐⭐⭐⭐⭐ Five-Star Review for Josh Hutton, Manager at Ashley Furniture I’ve had the pleasure of interacting with many store managers over the years—but very few leave an impression quite like Josh Hutton. As a customer, here’s what sets him apart: ⸻ 1. Genuine Customer-First Attitude Josh doesn’t treat customers like transactions—he treats them like people with needs, tastes, and concerns. From greeting us personally, listening carefully to our preferences, to offering thoughtful recommendations instead of pushing the highest price, he made us feel truly heard and respected. 2. Expertise + Honesty He knows his inventory. When we asked about options, quality, durability, and price—Josh was able to clearly explain benefits and drawbacks without hype or pressure. The honesty with which he compared products made me trust the purchase I ultimately decided on, without buyer’s remorse. 3. Exceptional Follow-Through What impressed me most was how Josh didn’t disappear after the sale. He checked in—delivery timeline, condition of items upon arrival, setup issues, anything we worried about. It’s rare to see a manager personally ensure the full experience lives up to expectations. 4. Leadership by Example It was clear he runs a tight, respectful ship. His team members were friendly, helpful, and well informed—each one seemingly empowered to help and not just pass along requests. The store environment felt organized, clean, and customer-focused, which reflects very well on his management. 5. Lasting Impact After leaving the store, I didn’t feel relieved it was over—I felt confident in our purchase. I’m already recommending Ashley Furniture to friends and specifically saying “ask for Josh” because I know the experience will be worth it. ⸻ Summary: If you’re looking for someone who blends patience, knowledge, respect, and outstanding service—Josh Hutton is the kind of manager Ashley Furniture should be proud to have. He made a typically stressful shopping process feel pleasant, and exceeded expectations every step of the way. If more managers led like him, every store would get 5 stars.

Prompt professional service

Excellent service.

Beautiful store! Furniture displays were very helpful. Salesman was very knowledgeable and very helpful.

Wonderful experience, I me JT Jonathan. He was great very helpful. And I felt relaxed with him. Purchasing my tables. The whole group was wonderful. I will definitely come back to your store.

They were professional,fast, just overall awesome !!!!

Delivery was great. Worker did an excellent job installing furniture and making sure I was satisfied with operation and positioning

Bianca is wonderful. Friendly, helpful and knowledgeable.

Salesperson was very helpful and accommodating. We are very happy with our picks.

The entire sales team including management gave GREAT customer service. My problem is with the finance company Synchrony. I have a credit care with Ashley Furniture and have purchased the following items throughout the years. A dining room set, mattress, living room chairs, lamp tables , cocktail table and a table for my bedroom including my bedroom set, kitchen set . Because I haven't used the card in over a year Synchrony cancel my credit card without notifying me which I thought was very unprofessional. The store alerted me after I thought the sale had went through it didn't and I had to return to the store to pay with a different card. I would not have returned but the service was so great that I gave them the sale. How can a finance company tell you to spend your money, I didn't need to purchase anything before this. So heads up everyone if you apply for an Ashley credit card make sure you use it every year or they will cut you off.

Very courteous, no pressure

My sales person has a sweet spirit, very kind and knowledgeable about all products! You all have a true gem🙌🏿

Oh my gosh my sales person at Ashley was great. Not pushy at all. Ash was great. I ended uo buying 2 couches

EXCELLENT: Shadi was very professional and patient, didn't make promises he couldn't keep. I was very impressed and will recommend Ashley to my friends.

Bianca Villanueva from Downers Grove store was outstanding. Very thorough with our needs. Helping to find what we were looking for. Was not a pushy salesperson. Would recommend her to other family members.

Joshua was very helpful and attentive!!!

I'm very happy with my experience at Ashley Furniture in Yorktown today. JT worked with me and my husband on buying furniture for our new home. He was just the right type of sales associate; very patient, not pushy, kind and helpful and did a great job going over prices, furniture protection, etc. Maggie the store manager was also fantastic. We will be using this ashley location for all of our furniture needs going forward. Also, I'm in love with our new couch and big reading chair. :)

Very professional and friendly service. J.T. Was very helpful and patient

Sales people were very knowledgeable and polite. All of my questions were ask and I was very satisfied. I will definitely be a repeat customer ,

Tremaine was amazing! Very helpful and quick service. We got a great couch with great discounts . If you come in as for Tremaine he is the best employee!

Absolutely fabulous experience! Manager Joshua and Salesperson Diana were exceptional. They gave us room to roam the store and when we were deciding they were able to help us narrow down our choices and were able to solve our delivery complications. Such a great experience! Definitely would go back there again.

Can't get any better than Andrea Flynn!! She keeps me coming back.....

Easy process and very helpful! Thank you!

I had to share my wonderful experience shopping at Ashley Furniture. I just bought a new house, so I was looking for all new furniture for everything. We were greeted instantly. They asked us if we needed help, but we said that we were just looking. A little while later Bianca Villanueva asked us how we were doing and helped us with selecting some new furniture. She made some recommendations she thought would suit us. She was very patient with us and our 2 young children. The staff engaged with our kids and were very friendly and kind to them. We returned 2 weeks later to buy a couch, and she greeted us again. She complimented me on the fact that I had colored my hair and remembered little details from our previous conversation 2 weeks prior. She was not pushy and let us shop at our own speed. The whole staff was wonderful and professional, but Bianca went above and beyond to get us everything we wanted at a reasonable price. We will absolutely be returning to Ashley in Downers Grove for all our other furniture needs.

Great salesperson in Mina was super helpful. Made our choices easy and gave us good advice and ideas.

Our experience was absolutely wonderful, the sales staff understood their product, options and they were more than competitive in pricing. Courteous, knowledgeable and pleasant all without any pressure. I would recommend them.

Airel at the Downers Grove store spent hours with us, shopping to outfit our office space. She was friendly, patient and helpful in building our selections.

Fabulous sales woman Mina, cheerful, listened, gave me compliments. She just was the full package of a sales rep (who I am always fearful of being too pushy). She was just at ease and she Now has my business!!

Had a great visit to Ashley Furniture today to purchase a new sofa. My salesman, Tremaine, was excellent. He listened to me when I explained exactly what my needs were. I will be returning to Ashley in the future.

Both Mina and Josh were absolutely amazing! They both were patient and thoughtful to make sure that we walked away with the right couch for us. The entire staff at Ashley Furniture were also very kind to us, couldn’t have asked for a better experience for furniture shopping which can be stressful. They made it so easy. Thank you!

My wife dragged me in to look at new a couch today. My intent was to browse and potentially go to one or two other stores. What I had not planned on was Jonathan (the awesome salesman), Josh (badass ASM), and Maggie (Boss Lady). This dude listened to exactly what my wife wanted (I'm only there to pay) we sat on every couch that matched our/her needs. We had narrowed the 4 down to 1, only going back and forth a couple times sitting and measuring with the tape measure. It had seemed like we had our decision made, then my guy JT was like "WAIT, check out this last one!". When I tell you this guy nailed it on exactly what we wanted, I almost left with a basic (but still very nice) sectional setup with a chaise on the end. BUT instead we decided on the same configuration we loved but with reclining seats and chaise and I couldn't be happier. The crew that helped us tonight was top notch. I will absolutely come back for my furniture needs

Termaine was amazing ,he was attentive and smart and kinda funny ,his energy was beyond positive I look forward to working with him

Helped us pick out a couch quickly.

Very helpful and nice we purchased a mattress

Bianca was very helpful with getting this set ordered for me and was very knowledgeable. They offered a free mattress test too but I didn’t need it. Would easily go back if I need more furniture to order from her.

Friendly, knowledgeable, low key (not pushy). staff. Large inventory-we found, and purchased what we wanted during our first visit.

A very quick visit. We were looking for a leather couch. They only had 1 in the store, but luckily it was just what we wanted. Friendly staff so a good experience all around.

Not good bought a $2000 sofa only last one year only had one year warranty when the sales person that worked with me said it had a 5 year warranty. Went back, had ordered a Matress, but canceled the order. I didn't want to buy anything from the Ashley store. Update: So i called the number provided below since Ashley furniture said they would work on a solution and guess what it was, in fact, the Ashley furniture number, but for the delivery service. So i look up once again for the customer service number on the web, spend a little over 50 min talking to the agent just to tell me once again, oh! Sorry, your warranty expired, which this was the main reason I called for in the first place. I requested to speak with a manager, and they told me he is not available and that they would call me. I am still waiting for the call and nothing. Do not buy your furniture here!!! Terrible customer service and bad quality furniture. Buy under your own risk.

Easy to shop here. Wanted a quicker delivery for bedframe.

Great service , Bianca and her assistant took good care of me and my son , it was a quick and efficient transaction . Thank you !

Ariel was very professional. She did not rush us to make a decision. I will definitely buy from her again.

Looking for one piece of furniture (an ottoman) which basically requires walking through the store to find the ONE. The staff was great at answering our questions and providing pricing info. We had pretty specific ideas for size, color, material, firmness, ect. We were able to find the ONE in our price range within 1/2 hour (after searching online and three other furniture stores).

Bianca was my salesperson.Her personality was friendly & professional. She was also knowledgeable regarding the furniture. Highly recommended if you’re looking for furniture.

Salesperson was pleasant and knowledgeable, and knew her products well!

J.T. is the best.

Joshua was very helpful to us in comparing mattresses. He is knowledgeable and personable. We appreciate the help from Bianca (i think that is her name) also in making the purchase and scheduling delivery.

Joshua was our salesman. He was extremely helpful. Gave us a good deal on our bed and other furniture. He never pressured us at all Thank you Joshua

Been looking for a sleeper or modular chase type of sleeper for visiting family to sleep on in my home office for a while now. Prior to our purchase, I’ve mostly had time to look online. I’m glad we went into the store, the color and fabric texture was exactly what I was looking for. Our sales rep was Tremaine “Tre”. He was super professional and left us feeling like new friends and not just a buyer. Being a small business owner myself, that is very important to me bc I see my clients as extended family/friends. Nowadays it seems that all too often that quality gets lost in salespeople, but he has a real knack for connecting and understanding buyers. Thank you Tre. We will be back for for more furniture after we finish the downstairs remodel.

I like the store, very nice experience with Bianca the store associate, she was able to help me decide which set will be better for my family. It took me an hour to get everything set up. Now I will wait for my stuff to be delivered. 👍

Josh was so welcoming and amazing through the entire process. I cannot wait to get my couch delivered.

My husband and I were looking for a sectional that was affordable and the right size for our living room. Shadi was friendly and gave us options without making us feel pressured. We are excited to get our couch!

SHADI WAS Patient, UNDERSTANDING OF MY NEEDS And Desires AND WAS ABLE TO DIRECT ME TO AN In store PURCHASE OVER AN ONLINE PURCHASE. OFFERING A BETTER QUALITY OF FURNITURE. He was polite and courteous and very professional in all the different options I could choose from. No pressure, just kind and pleasing help. Thorough enjoyed my visit and my purchase. He deserves a raise in my book!!!

Josh was very helpful with my purchase!

Wonderful! Thank you!

Joshua Hudson was extremely helpful and patient!

Great service!

The salesperson Bianca was great. I was able to find what I was looking for and got good pricing. Thank you.

Tremaine was great. Very hospitable, helpful, warm and welcoming. Everybody was pretty kind in there.

Very nice salespeople. They were interested in what we were shopping for & went out of their way to find what we were looking for. They thoroughly explained the pick up process & answered all our questions.

Bad experience with Ash Patel – avoid at all costs. I made a very clear, repeated, and urgent request that my furniture must be delivered on July 1. I placed the order on June 14, giving more than enough time. Ash Patel — who proudly told me “Don’t worry, I’m the manager” — assured me the delivery would be set for that exact date. He said he would change the delivery date “later,” which already struck me as lazy and careless. And surprise: his laziness is exactly what screwed this up. Instead of doing his job, Patel let the July 1 delivery slots fill up. His incompetence alone caused this delay. When he called me days later to tell me the furniture wouldn’t arrive until July 3, he suddenly turned from the confident “manager” into someone who “can’t do anything.” Useless. Then he had the audacity to repeatedly ask if I wanted to cancel my order — as if he was begging me to make his job easier by walking away. He made no real effort to fix his mistake. He during our call, he was condescending, and hung up on me. Then he cowardly texted afterward saying I could only speak to him via text from now on — a pathetic move to avoid accountability. Ash Patel is unprofessional, dishonest, and utterly incompetent. If you’re considering buying anything from this place, turn around and walk out the second you see this guy. A “manager” who guarantees something and then blames the system when it fails, who dismisses customer concerns, and who can’t even own up to his own screw-up has no business being in customer service. Do not trust this man. Do not trust his promises. You’ll be the one paying for his laziness and arrogance.

Walked around for about 15 minutes and no one even said hello

Received great assistance from Ash, when I came in looking for a specific item. Was in and out in 15 minutes.

Tre was very knowledgeable and thoughtful. He assessed our needs and desires. He offered helpful solutions. He created a personalized, feel good experience for my family and I. Tre’s vibe felt familiar and made us feel at home. Ao much so, I asked him what his birthdate was. He’s an Aries and his birthday is 1 day before my brother and 2 days before my sister. That’s why he was familiar🤣 Charismatic, chill, funny and a people person. Anywho, I can say so many more great things but I’ll leave you with this. Go see Tre and tell him that 227 sent you.

Sabrina and TJ were awesome very helpful and offered options for financing very happy thanks

Honestly I could have been in and out in 15 minutes, except for I kept looking at different things. But she knew exactly what I described, found exactly what I wanted, and then when I said it was too much money she lowered the cost by $200! Very kind very respectful I will definitely be going back there for more furniture!

I purchased $5000 worth of furniture for a future delivery date through Acima. I cancelled the order 2 weeks ago. Ashley staff didn’t tell Acima that the order was cancelled. Acima is now taking hundreds out of my bank account because of the cancellation process’ team inability to let them know that this order was cancelled. Ashley furniture rep convinced me to go through Acima for financing and after I was approved for $10k I noticed how horrible Acima is and would be paying double for cheap furniture. So I cancelled because it was financially the smart thing to do. Now I have to call them and get my money back because the idiots at Ashley made it so hard….. I will never buy furniture here ever.

Very efficient, gave you space, friendly

Service was great! Bianca was extremely kind and helpful. She helped me find what I needed and was able to answer all my questions. The only reason I didn’t give 5 stars is because I’ve often found other online options that sell the same exact furniture for almost half the cost. If not for the financing option this time, I probably would’ve purchased from the other sites.

MR shawad was very good

I enjoyed a most pleasant experience shopping at Ashley Homestore. My salesperson Mina was confident, knowledgeable and very easy to work with. Actually the atmosphere in the store was quite welcoming. I am excited about the furniture I chose and very pleased with the quality and price.. I love that it is made in the USA!

Had a wonderful experience with sales associate Shady! He made sure we got every piece we wanted and communicated wonderfully. I can’t wait for our delivery

Had a great experience with the service! The selection was vast and they had several different options for what we were looking for. The reps were attentive and were looking to tend to our interests.

I’m so grateful for the impeccable service I received from Sabrina, JT, and Josh at the furniture store. From the moment I walked in, they asked all the right questions to understand what I was looking for and were incredibly accommodating to my needs. What really stood out to me was that there was absolutely no pressure—they were genuinely there to help and serve, not just to make a sale. They were informative, patient, and truly attentive throughout the entire process. By the end of my visit, I felt completely confident and well-informed in my choices. Thanks to them, I was able to furnish my apartment with pieces that not only suit my space but also reflect my style. I can’t thank them enough for their outstanding support and professionalism!

Our salesman, KJ, was excellent! He was very honest, lively, and professional while showing us our furniture options. The entire team really made sure our shopping experience was both exciting and comical. I would definitely recommend shopping at this location as they also had a pretty wide variety of furniture. I know personally I’ll be back.

Great experience. Sales rep Mina was extremely helpful, patient, courteous and helped us find exactly what we wanted. Purchased a great sofa set and anticipating the delivery next week. Manager was very kind and helpful as well.

Jonathan was absolutely great help. Didn't push just allowed me to take my time and figure out what's going to be best for me. Thanks Jonathan. Also Sabrina thank you for spending time with me.

Bianca was super helpful and friendly and went out of her way to help us purchase a couch the next day on her day off. Great service

Best quality, service, price and selection! I've been here 3 times in the last month!!!

Great service and we found exactly what we were looking for

Great experience. No high pressure just very helpful sales person in sorting out what would work for us.

Had an unpleasant experience with a sales associate here. During our time here, he only showed my husband prices/quotes for items we were interested in when I will also be paying for said items. He also made a comment when trying to have us sign up for their credit card. He was not happy that we declined and said " you must not like paying 0% interest". I wanted to tell him there is also 0% when paying cash, 😉

Super aggressive and pushy

Excellent service - reps are attentive, check out takes a while, but it’s worth the wait.

I am more than pleased with the assistance Bianca Villanueva provided me with today in the purchase of a dining table and chairs. Her explanations were clear and concise. Her personality bright and cheerful as she walked me through the process of the online order. If ever I need to shop at Ashley again, I would most certainly seek her out.

We had a delightful experience shopping at Ashley!! Bianca was very efficient and not pushy but very informative! I would not hesitate to recommend this store to friends!

Great service

Knowledgeable service. Not pushy, only informative and helpful. We got a great deal with 12 month interest-free payments with all discounts applied.

I was out mowing when the delivery people showed up. Upon them, bringing it into the house setting it up he tried the two recliners on each end of the couch. They worked perfect as I was moving some things I signed his phone that’s saying I received them upon picking some things up to move around. I noticed the couch had a couple imperfections on it. I turned around they were gone. I went outside. The truck was gone, so I can’t after trying the recliner out, the massage wasn’t working either which wasn’t tested, and you’re having a white glove delivery. This does not convey to me. They should’ve tested every aspect of it or I should’ve had the opportunity while they were here to test every aspect of it, but I didn’t my bad, but this is brand new never been sat on . and now after reporting it, it seems like I’m getting a hassle which I shouldn’t

Mina introduced herself when I first walked through the doors, gave me her card and let me stroll. Very polite and friendly Mina answered my questions and helped me make a final decision. Kudos Mina! Then she introduced me to Shadi ( the BedDoctor!!! Very Friendly and he assisted me with purchasing 2 Storm pillows. I had a Great Time in the store. I felt like I was Welcomed by all. Oh yesssss, the music was Grrrrrrrrreattoo!!!!

Worst delivery service they deliver dirty and damaged products don’t every go for this store the supervisor and manager is not helping to anything they just tell you to keeping calling some random cuscare number and keep getting away with the actual issue , I will not recommend this store WORST STORE EVER

Friendly and professional.

SERVICE WAS PROMPT COURTEOUS PROFESSIONAL AND ON TIME VERY PLEASED WITH DELIVERY AND SHOWROOM EXPERIENCE HIGHLY RECOMMEND

Never experienced before such a professional and warm service and not forgetting the great deals that MINA offered to me!!!! I will return, for sure, because the quality and the price are unbelievably the very best in the whole market!!!

There was a fantastic seller!!! Really helpful and very friendly. I got a great deal 👌👌👌

Not what I expected , unable to work power recliners to test them out ,

Great service from Bianca today! Very professional with the right amount of humor it felt like talking to an old friend. We found a TV stand online and when we spotted it in store it was a far heftier price but since it was from the outlet, she gave us a price match to the one online! Very easy experience quick in and out, made pleasant by Bianca.

Everyone was very kind and inviting. Bianca and the floor manager were very helpful and kind! Wonderful experience! UPDATE: Delivery went smooth. I was updated the whole way through so I knew exactly when my things would arrive and the men were very polite and put everything together in a timely manner. I am very satisfied! Thanks to everyone who helped!

Thank you Ashley furniture. Just purchased beautiful bedroom furniture for a great price. Thank you Bianca for your kind and professional assistance. Buying a sofa here next!!!

If we could give one zero we would. First time purchasing from Ashley, the furniture was doorstep delivery and when we opened the box the item was broken. The base of the table was cracked in half. Customer service had us file a claim where on 3 separate occasions we were asked to send the same information. Stopped into the store where the store manager closed our original claim and opened a new one and has yet to follow up or call us back. That was weeks ago. We will be contesting the charge with our credit card company. Horrible customer service for what should have been a simple fix. We will never be purchasing anything from this store in the future.

We visited this store 4 times before deciding on a couch. We spent a lot of time measuring and deciding. Bianca was so patient and wonderful. Josh kept my chatty 7 year old entertained while we went through the process. 10 out 10 would recommend

Great staff! Clean store. Fun music. Great selection.

Great experience purchasing a couch.

Johnathan was amazing. Not pushy at all which gains my business.

The staff was very friendly, helpfull and informative. We have another purchase to make and will return to see them.

This review is pertaining to the Downers Grove, IL location. Our saleslady Mina was great, the manager was not. Early on, she told him “don’t scare away my customers” in a non-friendly, serious tone in order to combat his behavior. There are a few instances that I could refer to, but as we were sitting down to finalize the purchase, the manager mentioned how “his guys known to throw mattresses and other things around the truck”. Threats are not an ideal way to make a sale, especially considering the $100 delivery fee. He was so rude and nasty… We would like to see that Ashley corporate ensures that our mattress is delivered in the perfect condition that we paid for. We would like to think that he was an outlier and this does not align with Ashley standards. If not for us having a plan to buy the mattress coming in combined with Mina being so accommodating, we would have simply just walked out. A tip for the manager - Remember who the customer is. I can only imagine how their interactions go when there are no customers present. He nearly ruined our entire experience with Ashley, but Mina was our saving grace. There may need to be some training or disciplinary action necessary for the manager, but I will leave that up to the powers that be. Looking forward to our new mattress.

Mika the saleswoman is the reason I came back and purchased the sofa at Ashley. There is a lot of competition and her expertise and sense of humor and honesty winner me over.

Joshua saw us by ourselves looking at sectional furniture and was pleasant and very helpful. We purchased within 10 minutes of our discussion. Joshua did a great job from start to finish!

Salesperson matched the online price of my items.

Very friendly and professional staff at Ashley. I will return there and recommend to friends. Thank you.

My salesman, Joshua, was knowledge and able to assist me with my purchase as well as finding another item that I needed but wasn't planning on getting at that time. I am extremely pleased with the entire purchase. When Joshua was needed to help another customer, Bianca stepped in to assist until Joshua was able to return. Bianca actually wrote up my order and was also knowledgeable and friendly. They make a great team!

John was very friendly and was very helpful in everything that I needed.

Our sales person, Mina, was fantastic! The whole team was great and the store beautiful. Strongly recommend them as a place to buy quality furniture at a reasonable price.

Great experience! Helpful and knowledgeable sales staff.

Very very bad experience warranty they to do everything they can to deter you but from using the warranty it's a complete aggravation

Friendly staff, very knowledgeable of their products and inventory at store! Would highly recommend!

Ashley Furniture-Their service was excellent!! Very friendly and knowledgeable!! Mina Kopic, Donald Wasielevich were amazing to work with. Never pushy, let my mom and I look without hovering around. Beautiful store layout and easy to find what you're looking for!! The manager Tekuita Greenlee is a pleasure and always has a smile and welcoming nature!! Will be definitely telling everyone to go to Ashley for their furniture needs!! Thank you all. KJ was also good~ from Joann and Patty.

Overall it was a good experience at the store. The employees were very helpful. Even the customer service reps are deserving of positive remarks. HOWEVER, the delivery company that is used by Ashley was horrible. The guys put a hole in the wall and never said anything, They cracked the frame of the sofa, they got grease on the fabric because they took the plastic off of the sofa before they brought it in, and they told me that they wouldn't bring it up the stairs (it wouldn't fit in the elevator) unless I "take care of them with a good tip". Now I have to pay a fine for the hole they put it the common area wall and I have to spend another day waiting for this sofa to be picked up because of the damage they did.

Had a good experience with your sales people. We had one gal initially and then we finished the transaction the next day with another bc she wasn’t in yet when we came back. They both were very personable and helpful. They both explained the charges for everything. Talked about the sectional and its pieces, function, etc. Had a good experience overall. They also said they could set up a delivery date when we were ready. We are trying to sell some other furniture before we get your product bc we wouldn’t have room yet.

Sales person, Dan, was very knowledgeable and a pleasure to work with in helping us make our decision

Didn’t buy anything because I was being followed the whole store by a sales rep.

We had a great experience at Ashley in Yorktown. DAN helped us to find a leather recliner that works well for my tall husband and that fits our personal style. BONUS: The recliner was on clearance... so we got a terrific deal too! Looking forward to enjoying our new recliner once it s delivered to our home.

Dan, Ashley’s salesperson, was outstanding. He was helpful without being pushy.

Salesperson was helpful and staff addressed my questions

I was in need of a new bed and on the fence on which Ashley location to go to. I decided to go to the Downers Grove Location. When I arrived I was greeted right away by Mina who assisted with giving great furniture ideas and was "Johnny on the Spot " with every question or concern I had regarding furniture. What was challenging was the bed section- I am not expert on which is the right one to pick and unaware how I liked the comfort of my bed. Until I was introduced to Josh. Josh asked me right away when I walked in the bed section if I needed help. We went through so many beds and his knowledge and professionalism is amazing. I felt so comfortable with explaining how I wanted my new bed and what I wanted for comfort. Josh was able to show me the reason why I needed this amazing bed and I was able to walk away feeling absolutely excited for delivery for my new bed. Josh's services are amazing! I would love to work with him again in the future as I will need assistance for furniture. If you want excellent, knowledge, genuine service see Josh!

Good contemporary selections, reasonable prices and helpful staff. Easy quick pick up at warehouse

Please be aware before you give them your hard earned money. They will only care about you when you’re in the store ready to pay. They messed up the order by sending the wrong bed which set off a whole chain of events that included mistakes on Ashley’s, the bank’s, and the customer service’s end. Charged us interest on “unpaid monthly payment” when we were told to NOT make payments until the correct item arrived. The bank conveniently didn’t send us a billing statement either!!! Store employees will admit their mistakes and tell you on your face they are not responsible once the item is in your home!!!! Then who is responsible for your mistake of sending the wrong order? They will send you on never ending cycles from one department to another. The store manager Tekuita conversed normally and listened to us until all of her arguments fell through the cracks. She became very defensive trying the defend the shady business policies Ashley has. I feel bad for her honestly, trying to defend your employer preying on unaware customers. Trust me, when things go wrong, you WILL NOT have anyone answer to your concerns. Never have I ever received such negligence from a company especially a company this big!!!! Please own up to your mistakes and correct them. There’s other ways to make money beside scamming your customers.

I wish could give this place a zero star. I bought my bed frame from here and the sales person put in the wrong color. Over that I was charged interest for something that came in late. They said to called the finance department, I kept going back and forth when Ashley should take responsibility for a mistake THEY DID. I went to Ashley a COUPLE times and there response is "we are not responsible for this". You are the ones who messed up the order, accountability should be taken. Customer service was horrible. This place has changed 4 managers since I bought my furniture.

Horrible place to shop

KJ was very professional, helpful, and made our buying experience pleasant and easy. Would highly recommend buying through him again.

Excellent customer service. I highly recommend Dan Plunkett. He answer all of our questions. And trust me, my wife had a lot.

K.j and his team were fantastic,awesome prices

Great

Bianca was helpful, friendly and accommodating!

Our agent, Don, was wonderful. He spoke about the benefits in opening an Asley Credit card. The whole process was seemless. We love Ashley for true quality, and sales agents employed. Thank you.

Experience at Ashley Furniture was great!!! Bianca was of tremendous help and an amazing attitude and very knowledgeable!!

Joshua H. was great! He brings an enthusiasm that makes you excited to buy furniture. My family had a great experience and I recommend that everyone in the area comes here and works with him if you’re looking for knowledge and a great attitude.

We were attended and helped by KJ, an amazing person and employee! Can not say anything less! He was phenomenal! He greeted us, was very patient and understanding, genuine and respectful! He was very attentive and was not so pushy on making the sell, but more so want sincere in wanting to help me and my wife find exactly what we’re looking for and made sure we felt confident and assured that we were making the right purchase! I definitely would recommended anyone to go to talk to KJ, he is your man! Thanks KJ

Great staff, great customer care always going an extra mile to please the consumer. Best furniture store in York town hands down! Definitely recommended

Zero stars would be more accurate. No one from customer service or the store calls back after they tell you they will call back. After 2 incorrect deliveries for a bed order the 3rd delivery did not contain the correct hardware to put the bed together. Now waiting on a 4th delivery, of which my child has not had a bed to sleep on for 3 weeks now. Absolute nightmare. Will never buy from here again.

I was looking for a desk that I found online… wanted to see the quality. I was greeted by Joshua and he explained everything and was so helpful! I was pleased I could have had delivery within 4 days. Reviews said they liked the desk. I haven’t had delivery yet but was very happy with the service I received.

Our salesman, Dan Plunkett, was very patient with us, showing us several couches and providing helpful information. When we finally settled on one he was helpful, explaining all the details. We did not get the insurance on the couch which he stressed was very important, but accepted our decision without a lot of high pressure. The sales manager was a little more persuasive but we stuck to our guns. I’:m eighty years old so a five year warranty isn’t as attractive as a warranty at 40. Delivery will be within 5 days. All in all a pleasant experience.

Courteous and helpful which is hard to find these days.

Immediate request if I needed assistance. Found items to purchase and was helped with all my questions. Purchase, sale, assembly of chairs purchased...delivery scheduled within 5 days of purchase. Very satisfied with process sales representative (Ian) was very helpful. All questions answered. Highly recommend this Ashley store.

Fast and helpful! Mina and Joshua really helped me out with some specific needs. I left with furniture and a smile.

Nice and easy transaction.

Knowledgeable associates and very helpful.

Bad experience on the warehouse. We pick up. Dining set. When open it, one of stools broken. When we returned the broken piece (we have appointment and the documents) the lady on warehouse was so rude she needed a number we show her the invoice. She said it wasn’t… suggested we returned another day! (We traveled 45 min to get there) when we asked for the manager she said the manager she couldn’t do anything for us. She called her she was same rude than the employee….. we had to call to the location and they fixed the problem for us.

My customer service rep Shadi was helpful and professional picking ut the right recliner. I will be back!

Zara was a great help and very nice. If we need a more furniture, will go back and ask for her directly for help. Thank you again for making the process so smooth!

Very nice store with a great selection of furniture. Staff were very friendly and helpful! I found what I wanted and at a good price!

Toxic chemical ridden couches. Terrible customer service. Beware.

Zara was awesome to work with!!! She was so helpful and made picking out a couch and coffee table a breeze. So happy we stumbled upon her. Highly recommend.

It was a great experience. Thank you.

I've had my headaches with the Ashley brand before, mostly with delivery and the policy of once it's in your home damaged they will not replace but want to fix even if it was damaged before delivery. Against my better judgement I purchased another piece on 12/2/24 to add onto the sectional I already have. We arranged for doorstep delivery for 12/11/24. I confirmed the date with the store and everything was good to go. I took off an unpaid day of work to make sure I could be available (something that can't be undone). Today I got a text about picking up at a distribution warehouse on 12/11 instead of doorstep delivery. Call the support number, long and behold it was never scheduled for the doorstep delivery. Now I'll take off another unpaid day of work to hopefully get my piece delivered that will probably be damaged in shipping. It seems like a simple concept, I just want to give you guys money and get the product I purchased in good condition. As of now my time on support for this sectional as well as calls to the BBB and "repair people" in my home is upwards of 20hrs and climbing apparently.

Josh was incredible to work with. He was super patient, and helped answer all of our questions. He also helped get us the best deal possible and offered his expert options. For example, we were between two couches, and based on where it was going in our house, Josh gave his opinion and it was actually the cheaper couch option. He wasn’t just interested in making the sale; he wanted to make we were genuinely happy with our purchases. My husband and I were in the store for almost four hours, and Josh could not have been nicer, more patient or more helpful. We had a very positive experience, and I’m sure we’ll be back!

Zara was absolutely fantastic. Very patient with me, knowledgeable, even matched a price I found elsewhere that created a great savings for me. I couldn't be happier than I am right now with my service & new living room set. Very very happy!!!!

I had a very nice salesman nsmed Don..he was patient ,helpful and very courteous and not pushy and allowed me to go back and forth with my choices and didn't rush me at all. Truly wish their were more Don's like him. Thank you for being so nice and thoughtful..

(Translated by Google) Very good service, they helped us and we found what we were looking for at a very good price (Original) Muy buen servicio nos ayudaron y encontramos lo que buscamos a muy buen precio

Kelsey was fantastic! Made the shopping experience so easy. Will definitely buy from Ashley and her again 💯

enjoyed my visit to ashley, the sales person Shadi was very helpful and knowledgeable

Bianca is the best! On Black Friday, it took me about two hours to pick out all the furniture I needed, and she stayed with me the whole time and answered all of my questions. I never once felt rushed or pressured to purchase anything. A great experience!

Just went looking for a sofa / loveseat combo to see what was available after checking out the many offerings and with the help of Mina our salesperson we were able to find exactly what we wanted. Mina was very helpful in explaining everything and the product we were interested in. Great service.

Our sales associate, Joshua, was very personable and helpful. Checking out was not a good experience. It took almost an hour due to computer gltches.

Very patient staff!

I worked with Jovanny and Jessica they did a wonderful job with explaining the different products and assisting with financing! If you visit this location ask for them by name and you will have a great experience!

Great place! Our customer experience was amazing

The woman with whom I worked was just excellent! She really wanted to help me find what I wanted. Extremely pleasant experience!!!

Great price on couch

My sales person was amazing. He did a great job with answering all my questions.

I had a wonderful experience at Ashley furniture I will definitely will be going back the sales girls who helped me were wonderful

Sabrina and Arson were very professional and friendly during my experience at this location! Very knowledgable on all the bed sofas I tried out and helped me pick out the best one for me

Had a great experience at Ashley furniture store in Vernon Hills, IL. It was a pleasure working with both Kenny and Carlos. Both were attentive, knowledgeable, polite and professional to work with which made for a relaxing and enjoyable shopping experience. The delivery staff was prompt, courteous and professional as well. Thanks Ashley furniture!

My family spent good two hours with friendly, patient and professional crew in Ashley Furniture in Vernon Hills. We bought the bed that we eventually picked- and don’t let me forget to mention a good price of it. We actually met the whole great crew, and we had fun buying the bed 😀❤️

My husband and I had a very pleasant experience at Ashley Homestore in Vernon Hills, IL working with Dana Mulqueen, an excellent Home Furnishing Specialist. We had just begun our search for furniture for our entertainment area and entered the store on November 6th with no plan to make a purchase that day. However, Dana was so diligent in finding what we were looking for, we couldn’t resist making the purchase. Dana is extremely personable, helpful and knowledgeable. We will most certainly seek her out when we make plans to make future furniture purchases!

We had a great buying experience at Ashley thanks to Joshua and his management team. It's nice to see that there are some businesses that still care about their customers. We dealt with a salesman that cared. He made sure that every question had the right answer. He understood when I told him we can't do anything because until the room is measured it's just a pipedream. Every concern we had was addressed and dealt with properly. Sales is about truth and integrity. You're starting out your career the right way Josh. When there's a lack of it, your sales will suffer.When it's there, your business will prosper. We're happy to say they earned our business. We can't wait to see our new furniture in our house. We will recommend Josh and Ashley to anyone who mentions the word furniture. Thanks for not letting us go back to Bob's.

We found exactly what we were looking for and the entire experience was very pleasant. Kelsey was very happy to show us everything we wanted to see and explain all the details when we found our living room furniture. Looking forward to receiving it!!

We had an exceptional experience working with Bobby from the Vernon Hills location. Bobby was patient, knowledgeable, and went above and beyond to guide us through the options, helping us find the perfect fit for our home. His expertise made what could have been an overwhelming process feel seamless. Not only did he take our preferences into account, but he also offered insightful recommendations that we hadn’t considered. Thanks to Bobby, we’ll absolutely be back for future furniture purchases.

I was not pressured, I was well informed, my salesman Shadi Awad was very patient with me and i.think I will enjoy my purchase

My new King-sized Sealy Temerpedic bed installed and blanketed. Comfortable and hassle free. From Kenny the salesman to the installation by the delivery crew, the process was excellent. Ashley was superb and I highly recommend them on every level. Service and product quality was flawless.

My salesman was extremely helpful. I would recommend to anyone.

Darian was very helpful.

Excellent customer service. Very knowledgeable

We got a good price on the furniture after we finally decided what we actually wanted

I would like to compliment sales associate, Dana, with the Vernon Hills store. She listened carefully to my ideas and showed me a nice selection of options within my descriptions and requests. I never felt rushed. I ended up purchasing multiple items which I look forward to enjoying. ( delivery is today). Dana was friendly, professional, knew and presented the furniture well and made it an enjoyable process for me.

Bianca was our salesperson and was very patient and helpful throughout our selection process. She made sure we had all the information we needed. She made our experience fun and enjoyable. If you’re in the market for furniture go see Bianca at the Ashley’s in Downers Grove. She will definitely take care of you.

Very relaxed vibe, helpful sales associates, good experience all the way around.

Carlos and Ming were outstanding;) Thanks for the great help 🌺

This experience was good. Young man new to the store was a great help to us. Arsen. Hopefully the delivery is good but haven’t received it yet.

I had a wonderful 👍 experience at Ashley home store today, including discount prices, and beautiful furniture, just what I was looking for, very friendly atmosphere. Thank You

Staff is beyond unprofessional! Customer service was horrible.

I wish I could give this store 0 stars! Do not purchase from Ashley, they're customer service is the worst! They do not honor their one year warranty and make you use your extended warranty for something that is clearly a manufacture defect. I purchase a bedroom set that included a chest back in November of 2023. At first look everything looked fine after everything was put together, but last week when I was clearing out my running clothes to reorganize, I noticed a significant crack INSIDE the chest at the top. Additionally, the backboard to the chest is no longer secured to the chest and I'm wondering if it ever was. Once they put the chest together and put it against my wall, it has never been touched other than putting my clothes in the drawers or on the shelves. So how the backboard comes away from the chest and this large crack happen INSIDE the chest I have not idea. I was told that it wouldn't be covered under the warranty and I have to use the extended warranty. I feel as though they were eluding to my being at fault for this. I went into the Ashley store to get this resolved only to be told I had to call a number. After going through hoops to get pics uploaded and such, and finally getting Angel (because the other two I dealt with truly were not helpful) the so called escalation specialist who said she would be able to help after i specifically asked to speak with someone who can make decisions. She told me she could get the piece back to showroom quality and what she would do is order the parts and get them sent to me, then when they arrive we'd schedule a time for a tech to come out to repair the chest or determine that it would need to be replaced. Never did she say this still needed to go through the approval until TODAY (10/9/24) when she told me the claim was reviewed and they denied it. This is AFTER she said she could get it back to showroom quality. Just a bunch of liars and crooks and it's ashame they are even still in business with all of the negative reviews they have. Check out the BBB if you don't believe me. I will never step foot in an Ashley ever in life and I hope anyone reading this doesn't either.

Great experience! The staff made it an enjoyable process

Ordered a new mattress and adjustable bed frame and had it delivered to my house. Upon setup of the adjustable bed frame the guy told me it wasn’t working but it was not a big deal he is going to make note of it and someone will call me in one hour to get it replaced with a new bed frame that is working. A few hours go by and I hadn’t heard anything so I called the customer service line. They had seen no note about anything wrong with our delivery but she put the note in and “fixed” everything and someone would be calling me by the end of that day to set up a new delivery date for a non broken bed frame. The next day in the afternoon I still hadn’t heard from anyone so I called customer service at Ashley again and they said wrong item was put in as damaged and she fixed that and said someone would call us within 48 hrs to set up delivery for new item. That night got a message from this store asking how our delivery was and I said horrible because they sent a broken item and still haven’t replaced it. This store said I had to call the items manufacturer to see if it can be replaced. I was so frustrated with all the different answers and things I was being told I had my husband call today. Neither the manager at the downers grove store wants to help fix their mistake and neither does the customer service line at Ashley. I spent a LOT of money in this store as I felt I was buying a really great product but obviously not if they won’t return their broken item for a non broken item. I will never purchase from this company again.

Yes, excellent! Darian must be your star employee because she was terrific! She was very helpful in the store and found a way for me to get my order in a timely way! 5 stars!⭐️

Never buy from Ashley. Scam alert! Sales reps in store are fine but Ashley management has zero customer service. There is no one to escalate delivery issues to… items arrive damaged and they try to fix it instead of replacing even though you’ve paid full price! Their management is trying to cut costs anyway they can and they refuse to call customers back - their reps say that there is no line to the senior management team. Horrible experience every time I’ve ordered. First delivery had a cut in the couch that took a week to get replaced, second delivery had scratches on ottoman that took over a month to get replaced, third delivery of nightstands took three replacements and still arrived damaged! At this point I’m fed up and they’ve said all sales are final - save yourself the headache and get your furniture elsewhere! They lie and don’t deliver on their promises to customers.

Horrendous delivery. Came through to my high rise… checked in and left. Just left the entire property. I took the day off. They ended up coming back about an hour later but not after having to do a bunch of phone calls.

Thank you Dana and Carlos . Ashley Furniture, Vernon Hills, IL. Excellent and professional customer service. So very pleased with Aahley.

Darianne was super nice and helpful.

Carlos is amazing so helpful and professional. We bought all of our furniture with his help last year! I’m so happy he was there to assist us again! Highly recommend you ask for Carlos when shopping at Ashley!

We were treated with respect and the salespeople were not pushy and very helpful. Highly recommend the store, their furniture is good quality and not overly expensive!

Skylar was great to work with! He had great suggestions, helped me find the best deals, and was very personable. It was a great experience in the midst of a very stressful time having to unexpectedly replace all of my furniture.

Sabrina, was very knowledgeable and new where everything was, helped find and put together a great room of furniture. Did all the paper work and new the policies and got all the paperwork and delivery dates to our liking.

The Vernon Hills Ashley Furniture Store has a pretty good selection of products. Carlos was great and super knowledgeable about his furniture lines. I highly recommend him and his team when you are shopping.

Very pricey! But isn't everything? I did like that all the bedroom sets are in king size! Very pretty displays and no pushy salesman bothering me like at value city

The sales people were awesome.and the experience was amazing.

The sales lady was great. The manager is something to be desired. She was very rude and not helping the newer sales lady to complete my order. At one point she even argued with me bc one of my pieces weren’t showing up but wanted me to sign that it was complete. People like that should not be representing your store as she will loose business for you. She was not doing her job as a manager and should go somewhere that she doesn’t have to work with the public. I’m sure I’m not the only one seeing this bc another lady in there was just shaking her head at the way she was treating me and the sales lady. I sure hope you will follow through on this matter as I have bought more things from you as well as brought people in there also.

Victor was great! So helpful and friendly. He had a lot of knowledge about the products and was just very easy to work with.

Ricardo was fantastic very patient and informative was able to help us getvwhat we needed without pushing or teying to upsell.

Victor and the manager were amazing help with the short time frame I had available can't wait to get my new bed delivered

Recently bought a few items with Erica. She was incredibly helpful, very knowledgeable, and worked within our budget to give us the best price possible. Can’t be anymore thankful!

Absolutely amazing customer service. Sabrina Santiago was very personable and knowledgeable. Made us feel very comfortable with our purchase. Will continue to shop here because of her. Thank you 🙏

Ricardo was so hopefully & kind !! He was able to get us the couch by the time we need.

Ricardo was knowledgeable, patient and helpful!

Fun place to shop and good prices

Clean store, helpful staff. I was quoted rate for in home delivery, then at time of purchase was told the quote was wrong by $70. I feel the original quote should have been honored, it was not my mistake, it was theirs.

One star is so much for them. They want just sell their stuff! We bought a mattress from them, supposed to be firm but it wasn't firm! We wanted to return, but they don't return! We want to exchange, but they don't exchange! Becareful when buying something from them! First maybe you can buy cheaper in other stores or online! Second ask them about return policy! They want just sell, they don't share with customers about returning! Check their materials carefully. Check their reviews!

Sabrina was our Sales Associate mgr very good customer service. We bought three bar stools.

Way overpriced

On June 25, we ordered a custom couch from Ashley furniture. An associate helped us design the dimensions and assured us multiple times that it would fit the space. When the couch was delivered, it was missing legs for one section of the couch. The delivery driver shared the warehouse made a mistake and called his warehouse manager on the spot. That manager assured me they would deliver and assemble the couch legs that day, ensuring the couch was complete. The delivery driver also shared I needed to provide an e-signature in order for him to leave my home. I provided my e signature because I didn’t want strangers in my home. The warehouse did not come that day, requiring me to call Ashley multiple times to get the legs shipped. It ultimate took 10 days for the legs to arrive, leaving a section of the couch flipped upside down in my house the entire time. After the legs were finally delivered and the final assembly was completed (requiring another service scheduled), it was clear that the couch was not properly designed, and was too narrow to be functional. After seeing the poor couch design, we called Ashley again to request a replacement. All we wanted was to swap two pieces on the current couch for a different one that would fit better due to the original associates mistake when ordering the original couch. Ashley shared that since the delivery was more than 48 hours before and we signed the form from the delivery driver, we were not guaranteed a replacement. Keep in mind that the delivery driver would not leave my home without a signature and the assembly delay was due to multiple service failures by Ashley, not any delay from us. They also shared that we would hear back about the replacement within two business days. We didn’t hear from them for over 6 business days, requiring us to drive to the Ashley store to speak with an associate. We met with the store manager, who acknowledged the multiple service failures and submitted a replacement request to the Ashley corporate office. The manager shared that although she would do her best, replacements are not guaranteed (even in the case of egregious service failures) and could take up to 6 months to resolve. 10 days after speaking with the manager, I received an automated text from Ashley requesting a time to come back to our house. I thought they were sharing a time to finalize the requested replacement. I called the Ashley store to confirm, only to find out it was not a replacement, rather a repair request to assemble the legs of the couch. Keep in mind, they had already assembled the legs weeks before. I shared this information with Ashley’s automated service and the manager. The manager asked that I continue to wait. A few days later, I received another automated text asking to come into my home. Again, I asked what they planned to do. The automated Ashley support said that my replacement request was in fact denied, but they could come back to assemble my legs. Given Ashley furniture had messed up every service request throughout this month long process, it is clear that they are either incapable of managing simple service requests, or are fine taking customers’ money without fulfilling their obligations. Either way, it was the absolute worst customer experience i have ever had. I spent hours proactively dealing with this issue and Ashley Furniture could not even keep the order straight, let alone resolve my issue. I will never order from Ashley furniture again and would strongly advise all others to do the same. This is an incompetent and unethical organization that only cares about taking customer money without fulfilling their own service requirements.

Ashley representative approached us right away. Understood what we were looking for and brought us right to it. Quick and easy!

Skyler did a good job as well as the manager

The salesperson was great and the options there were tremendous. However, when it was time the check out I was told that after a $5000 amount of money spent which included delivery, an item I bought on mark down that was $250 had to be shipped separately (understood) for $140 extra. I said no thank you and walked out. They made no ego

Great pricing and did not try to push items we did not desire

Helpful staff, thoughtful in helping me get the price down when I asked. Patient in letting me decide what I needed and what I didn’t.

I worked with Ben Dray on finding furniture for my three season room. He was amazing to work with. He was always available to answer my questions, went above and beyond and was extremely kind. I highly recommend asking for Ben if you visit Ashley in Downers Grove.

Was a pleasant and easy experience getting the two pieces I needed.

Very easy process for ordering and delivery! The Delivery Guys were awesome and my sales girl was very helpful, first time ordering from Ashley and will definitely be a Customer, again!

Juan Carlos was our salesman and what a great guy he is! He was so helpful, friendly and very knowledgeable. You are lucky to employ him and he is definitely a keeper! Thank you Juan Carlos.

Sabrina was phenomenal! She went above and beyond to help me find what I wanted. I love working with her and will always ask for her in the future.

Very very nice love to shop at Ashley

Lots of furniture!

We had the best experience with Sam at this location, he was super warm and welcoming and not a traditional pushy salesman. We cannot wait to come back to find more items in the upcoming months. Thank you again!

If I could give zero stars I would. I walked in, excited to see what the store offered because my fiancé and I are looking for a whole new living room and a bed room set. However, I felt suffocated for the 10 minutes I was in there because their sales associate followed us around the whole time. We weren’t comfortable discussing what we liked and disliked with each other. It was extremely annoying we didn’t get to look in peace. I definitely will not be returning.

Great experience buying my first dining room table for my first home! Highly recommend Ashley’s services!! They were incredibly helpful and insightful throughout the process.

Extremely satisfied with Donald service. I highly recommend Ashley Homestore!! Very friendly and professional staff, quick and easy delivery, amazing prices and excellent quality furniture. Thank you! I will definitely be coming back to purchase more furniture!

Recently got a queen size bed. Worked with Sam, who was a great help very open to what we were looking for. He suggested we look online and find a better rate and they would price match!!! So we did just that and saved $200.

I wasted money on paying for insurance 5-Star Services their agency for insurance is unprofessional and unorganized. It was a waste of time and energy. I am never shopping at Ashley again. 5 star will ask you 101 questions and then close out your claim without notifying you. When I tried to reopen the claim they said it is too late and they can no help at all. Eric, was rude and hung up on me when asking to speak to a manager.

I felt pressured to purchase I clearly stated that I was there to see and feel furniture prior to deciding whether or not to purchase. I feel like they could improve on customer service I returned the next day to purchase item and waited extremely long time even though I'd given all my information the day before. Sadly to say this will be the last purchase to them not even a care kit with my purchase Bob's,VCF and The Room Place gives those to customers. Mindful you I paid CASH not credit not financed CASH!!!!! Do Better !

Don was very helpful and friendly! I had a good experience.

The experience at this store was amazing! Everyone was welcoming! Highly recommend working with Bianca! She was a huge help and got us exactly what we were looking for and was also very personable. Such a good experience and we are looking forward to our new couch!

Had a great experience in-store and was told I could schedule a specific day and time to receive my furniture (because I could only schedule the building elevator for a certain time. Unfortunately, the person helping me in the store was misinformed or lied, and I was not able to schedule the time to align with my scheduled time slot.

my family and i had a great experience, we picked out the perfect beds with the help of Sabrina. She was wonderful, and made sure our experience went smoothly and made sure we were secure with our choices. we will be coming back in the future for any other furniture we need.

Ben was patient and attentive to my needs. He did a great job explaining the different lines and answered all my questions.

Salespeople was very friendly and helpful in help choosing and picking out my furniture that I was looking for

Got Great deal on sofa and amazing customer service experience from Juan Carlos at Lombard Ashley

I took my 93 year old mother shopping at several other furniture stores in the area and Ashley was by far the best one. The selection was great and the prices reasonable. Sam our salesman was kind and patient with us. The store manager was also a good combo of friendly and professional.

The seller Saul was very nice. Saul put a lot of attention to my details, he was patient with me and a great advisor. He, also advise myself on the payment options and their plans. He explained the different qualities of mattress and texture, too professional all the time. He gave me options according to my budget. I am very grateful.

Customer service was awesome at the Yorktown location! Thanks everyone I'll definitely be back!

After having decided on the chair I wanted, (salesperson was very helpful), I went home to mull it over. A few days later I came back to the store to make a purchase. About a half hour later, after wrestling with a cumbersome check out system, I left the store with my paperwork. While eating dinner that evening I got a call from the store telling me that my sale did not go through and the only way to remedy that was to make another trip to the store.Which I made. In all my adult years (I’m 86) I have never had so much trouble spending a thousand dollars. My experience really was FANTASTIC!!! Wouldn’t you know it, a few days later I checked my credit card account and saw that I was charged twice. That created another trip to the store and I was able to find someone who knew what they were doing and I got the proper credit. Thank goodness I saved the receipts.

“Q” was our sales person. He was helpful and knowledgeable once we conveyed our needs. We will definitely be back to seek his assistance in our additional needs.

Ordered a couch May 17th was told it would be delivered June 21st. Rescheduled once for a week later. Rescheduled a 2nd time for another week later. Rescheduled a 3rd time for 4 weeks later. Ashley now rescheduled a 4th time for another week. We are at 9 weeks past the original promise date and I expect for it to never come. If they do not give me a different discounted piece of furniture for 80% off I will be reporting to better business bureau. Horrible horrible service most unprofessional experience I’ve ever encountered. Do not buy from Ashley Furniture.

Sales associate Mauricio was very knowledgeable and helpful—found answers for me, measured pieces I was interested in, found out availability of a piece, and fit pick-up into my schedule, as well as leaving me alone to browse. Thanks.

Bianca was beyond helpful and we had a wonderful experience! Can’t wait for our furniture

Bianca is Very helpful and a Great addition to your sales team.

The sent 3 great guys to deliver my stuff. My wife felt SUPPER DUPPER comfortable with them providing a full service assembly. 5 stars. Thank you

Quick, easy, not pushy, truly professional!!

Super high pressure sales. Sales guy wouldn’t leave us alone the entire time we were in the store. Wasn’t knowledgeable about the products resulting in something we couldn’t use when we got it home. Plus, messed up the order in the system at checkout creating problems at pickup. But, the manager was very nice and helpful at resolving the issues once she became involved.

Ben Dray is an awesome guy. By far the best retail furniture experience I’ve ever had. He was very courteous, asked a lot of questions and made me feel sure about my purchase and the price of the item. Will definitely go back to him for any future furniture needs.

Large showroom and more items online. Easy to shop in person and online

Honestly if it wasn’t for the brand name, I would have thought we were completely scammed. We ordered a $3000 temper pedic mattress and an additional $2000 in furniture. We went to register mattress and the SERIAL TAG was missing. We called and they said they couldn’t do anything since it was delivered already a day ago. Horrible. And the sales guy who sold this to us became instantly unresponsive after his “open door policy” garbage. We got a decent deal on the furniture but will never shop here again because of the distrust in this location and delivery.

Ben is the best! Coming from someone who doesn’t like to be followed around and talked to while trying to shop and prefers to ask questions when I’m ready. Ben did exactly this without me having to ask. He did check up on me every so often but didn’t bug me or try to force any sales on me. He was patient and educated on everything. I am really glad that he was able to help us.

Great experience shopping for living room furniture. I had ideas but i needed some help. Mauricio greeted me after just a minute and listened to my predicament. He helped me dial in a few colors and showed me several sofas and chairs that matched my own ideas, but came up with a couple on his own that I ended up going with. And glad he did because I'll now have more color in the mix where I was just being pretty bland and overdarkening a small room. I was hoping this was the day I'd finally find something, and I can say with the help I received, mission accomplished. I actually caught their VP or regional manager there just doing a normal Corp visit, and I felt good about letting him know what I thought about the staff at this store. I've shopped Naperville in the past, but this will be my goto from here. Thanks for the great customer service. From one retail professional (cuz it's not easy!) to another, you nailed it. Super happy!

Receive delivery of my broken and ripped couch in September and it’s the end of April and they still haven’t replaced or repaired it. Customer service is trash and quality of furniture is also terrible. I would recommend anyone to shop elsewhere for furniture. I’ve sent numerous emails and photos with no one taking accountability. — Update they now want charge me $585 to repair the couch that was delivered damaged. This place is a joke

I placed an order for 7 pieces of couch from Ashley and out of 7, 2 looks like not new or fresh. And look like old and used once. Looking for replacement.

Great service very pleasant sales representative

We bought a mattress from this location from ETHAN A who also added a bed foundation when we didn’t need one. He gave us a “massive discount” when he sold the mattress for its actual price. Did not tell us about the “no return policy”. Gave us his card to call him with any issues and RETURNS. We are trying to return the bed foundation, as we do not need it PLUS it came ripped. ETHAN A is not answering our calls, and the customer representatives at the store are extremely rude and mocked me over the phone. DO NOT SHOP AT ASHLEY STORE, ESPECIALLY THIS LOCATION.

The "Home Furnishing Specialist" that assisted me in purchasing 2 mattresses at the Ashley Furniture store at 2900 Highland Ave. In Downers Grove, IL, was fantastic! Ben Dray was so pleasant to work with. I told him that I usually dread mattress shopping but that he actually made the experience pleasurable. He was very knowledgeable and I enjoyed his sense of humor. He wasn't pushy at all. I highly recommend seeking him out if you go there. Thanks, Ben! Also, the delivery was on time and the delivery guys were quick but careful.

Great customer service. Saul was really nice and helpful.

Very professional, knowledgeable, kind, polite and patient

Ben was my salesperson and he was awesome! He went above and beyond to make sure i was happy with my purchase. Highly recommend going to the Ashley by Yorktown and make sure to ask for Ben. A++

Saul was extraordinarily helpful! I bought my first piece of furniture from here.

Customer service was great and very friendly but the process super slow and I personally I don’t like when they trying to sell a warranty, I had to say more than 6 times that I didn’t want any protection on my furniture. But manager was very friendly as well as the sales associate! I will definitely recommend the store to friends and family.

Great service very friendly and helpful. Go over and beyond for their customers.

I was so impressed by the great service at this store. I was helped by Eartha and she went above and beyond. Definitely a 5 star experience!

Found our dream furniture for a really good price! Saul was very helpful with the whole process of picking and designing to see what would fit where! We got our furniture delivered yesterday & everything was great! The guys delivering did a great job and paid extra careful attention to corners & the care of the furniture.

My wife and I have been to multiple Ashley locations and have interacted with many sales people. Bill at Yorktown stands out among them the most. He was knowledgeable and gave us a good price for the sofa set we ended up buying. He was not pushy and did a good job as a salesperson. Received good customer service so impressed so far and looking forward to the delivery day. Highly recommend.

Ben is an amazingly knowledgeable and genuinely nice person . I stated what I wanted and he showed me exactly what I asked for. . He is an asset to your business.

Had an Amazing experience with Ben Dray!! He was extremely patient and personable and knowledgeable about what he was selling. I would go back to this store ONLY to work with him! I honestly cannot remember when I’ve had better customer service recently.

I had a great experience purchasing a Tempur-Pedic mattress. I wasn't even planning on it but the girl was nice enough to let me know they were getting rid of a couple floor samples. I saved $3,500 on a Tempur-Pedic. I am very happy.

Great Customer Service by Ethan! Prompt and very responsive!

Went to buy a sectional I really like at another store, it was on sale for a good price. Got there and it had a sold tag, last one too. So I went next door to Ashley and found the same sectional, they price matched one I found online and included the protection plan, basically cutting my cost in half to meet my Out The Door max budget . My salesman Ben and the regional manager made this happen. I am super thankful to both of them.

Such a wonderful experience! My daughter had bought her furniture at Ashley so I thought I would look at couches there. The gentlemen couldn’t have been kinder or more patient! We were there for hours before we made our decision of what to buy. They were so accommodating. I would definitely go back. I saw a few more things I liked and the financing they offer makes it affordable!

Great experience with William at the Downers Grove, Illinois location!

First time shopping at Ashley's, I really loved the showroom setup. Very well laid out and a lot of nice furniture to see and the variety 👌 was much welcomed. The manager and my sales rep were by far 10 star. It was a pleasure working with them and I am very happy with my purchase and the great experience.... 👍

Bill was very customer service friendly I told him what I was looking for he showed me what would be the best fit for me the first time I did major shopping and I felt at ease and I really appreciate it customer for life

A half of a star is too much. Went to buy a sofa today told them the specs and budget, had an inexperienced sales person and he kept steering us above budget. When we finally selected the sofa, he came back to us with a deal of $64/mo for 24 months on our Ashley card. He went to review with his female manager on duty (didn’t recall either persons name), he came back and said that the terms and discounts were not applicable to us, but his district manager told him previously that it was but the manager said it wasn’t so it went from 24 months to 18 months with a payment of $87, we agreed to that. He went to his manager again, then she came to us and said she couldn’t do that it would be an option of 6 or 12 months financing on our card then she asked us if we knew the available terms on our card, I said no, she typed like she was looking it up in her computer, and I was watching her do it and she was doing nothing there. I knew our terms and interest rate, she knew at the start prior to making any choices that we had this card and she said 12 months at $125 a month. We collected our card and ID and walked out mad and let her know we were mad. We have been long time Ashley customers, by this interaction we are questioning our choice to use Ashley ever again. Long term customers with over 10k in purchases since 2017…lost all because you have a manager that chooses to be a shyster and not honor deals made not once but 2 times during the same interaction, I want service, not used car sleazy salesman. 2 hours of our valuable time was wasted.

Saul Valencia, good sales guy, honest dude, will definitely bring back to give him business. He did what the other guy in Schaumburg couldn’t do, go see this guy.

Bianca was very nice. I enjoyed working with her. The delivery wasn't supposed to arrive until after 4:30pm and it actually came at 2:30pm. The drivers were very friendly, professional and quick.

Sales People and Managers were all amazing…!!

The Staff was very helpful and knowledgeable. I will definitely be coming back to finish my living room needs.

Our experience was fantastic. Our sale person Benjamín did an excellent job in getting us a good offer on our nee bed set

We bought a couch here and the experience was great! Everyone was super nice and attentive. Mauricio helped us pick the perfect couch - he was so friendly and made the process easy peasy! Would definitely recommend!

We are extremely happy with our new outdoor furniture purchase from Ashley! Bill listened to what we were looking for, answered all of our questions, and helped us pick out furniture that fit our needs. He was very knowledgeable and helped get us a great price! Thanks so much for the great service Bill!

We walked around the entire store and no one greeted or offered to help. Thanks.

Bill Coleman helped us purchase new table. He was very helpful, answered all our questions, addressed our concerns, and was very patient. It was a very positive experience and we would definitely have him assist us again.

Joshua was great, introduced himself and then just let us shop. When we needed help, he was there. Very personable and professional. He's a credit to your organization.

Beautiful selection!!

My purchase experience was wonderful.

Great service from Joshua. He really went all in on the experience and really got to know us and the situation we were in. He gave us great recommendations on couches. He made the process very easy.

Great people and great prices. They actually want to work with you and make sure you are taken care of.

Nice experience.

Ben was a delight to work with. We are seniors and didn’t know exactly what we wanted. Ben walked us through a number of options with patience and understanding. We left having purchased exactly what we needed at a great price!

Ben was very helpful and knowledgeable. He had a great manner to help us find what we need and explain all details including payment plans and warranty options. Can’t wait to receive my new sofa!

Bianca was very helpful and honest with assisting in measurements and spacing. She also did not try to sell me something I could not use and was honest in how the delivery and acceptance of product works.

The store rep Joshua was absolutely amazing! He took his time to help me craft my living room space and my bedroom with a few nice picks. Buying new furniture for my place was becoming an bit overwhelming, but salesman like Josh give you a piece of mind knowing that they can truly help you through the process. My mother and I enjoyed our visit as a whole and we’ll be back soon for other items for my home.

Mauricio was so great to work with. He was so patient, kind, not pushy, and informative. So grateful we had him to work with! We’re excited to receive our couch!

Very nice working with them always helping out! Both store managers helped me out .

To Ashley store William is a great salesman I injoy shopping with him and I will be sending him some of my friends in the store thanks again

I had a wonderful experience with Kiersten B. She was patient, kind and not pushy.

Great experience and great white glove delivery! They set everything up quick and showed us how to use the beds. Thank you!

Ron was a great in helping out. He didn’t pressure me like other furniture store associates.

Bill, our sales person was excellent. We are looking forward to receiving our reclining loveseat.

Great customer service

Kiersten was great and had a lot of patience with processing my order.She deserves a 10!

Pablo Rios was fantastic to work with - great ideas and service and was efficient with our purchase. 5 stars!

Wonderful store. Ethan was a wonderful associate and very helpful.

No pressure. Helpful and available for questions. Fast and easy check out.

I recently bought a house and we went to Ashley furniture. As soon as we walked in we were greated by a kind worker. He had all the answers to our questions and gave us time and space when we wanted to walk around and look at everything. We spent hours there and everyone was patient with us as we made our decisions. The managers also chimed in and helped us with promotions and discounts! We financed a lot of furniture and they made it simple. All and all this was the best experience my wife and I have had buying furniture, and this wasn't our first time!

Ron Casteel was a very knowledgeable and accommodating young man, He made my experience at ASHLEY HomeStore a great experience! Thank you, Ron

Service was excellent. The Manager and Sales Rep. We're extremely helpful and courteous. They make a great impression. We will be back

I was completely impressed with Josh’s professionalism and customer service.

On 1/30/24 we returned to the Ashley store in Lombard. We wanted to make sure we made the correct selection on the color of the recliner chair we purchased the day before. As we were heading to the chair area we were met by a sales representative Ben Dray who offered his assistance. We told him we wanted to color match our toss pillow from our sofa at home with the chair we bought. He walked back with us and recommended we use the flashlight on the phone to get a better look at the colors. Ben was extremely helpful and added his opinion that the chair we had purchased would match perfectly with our existing color sofa. We commented that he must be a great sales person has he has a wonderful personality and demeanor. I would definitely recommend both Benjamin Gonzales and Ben Dray if you need expert and knowledgeable experience. Kudos for employing these sales professionals.

If you are in search of light/ neutral furnishings go to this location!

Ethan Alvarez was very helpful and professional, he answered all of our questions and provided us with the best deals, we really enjoyed working with him. I will definitely come back to Ashley to buy more furniture soon.

Ethan was the best! He helped & greeted us as soon as we stepped in. He is very professional and honest. I admire his work ethic. I highly recommend

Second time around I ve found Ben. Thank you Ben for being awesome, willing to walk the extra mile to satisfy your customers. This person never found an excuse to not find what I was looking for. Instead he looked for every possible solution available and presented it to me. Thanks again. I hope I ll find you again next time I'll go there .

The manager, Josh, was extremely helpful! From the time I called to seeing if they had a specific couch to the scheduling of delivery he was there every step of the way and more. He showed us so many couches and I ended up buying one that I didn’t even know about before coming in! Along with great tips for barstools, tables, etc I couldn’t have had a better experience. After picking everything out he followed up the next day to ensure that all the details were correct and answered all the questions I had. Great service and will definitely be coming back!

Saul was awesome!! Made our experience enjoyable and comfortable. We would definitely come back to him and purchase more furniture.

This review is specifically for Ben & Ethan. I was not in the market for a sofa but wandered in there and discovered they sold a 100% grain leather sofa I saw on the Internet. Once I saw this sofa I was kinda sold and was convinced by ETHAN if it was too big or it did not work I could return it and find something else. While driving home I still wasn’t sure if it would fit my space because it was a long chaise and I live in a rather small condo. Ethan convinced me I could exchange it and that he would help find a grain leather sofa to fit my space. Well, I got home and it was 20 inches longer (by measurement) than I needed. Contacted Ethan Jo said he would help locate a sofa that would fit my space and I haven’t heard from nor received a call from ANYONE at the Yorktown location to assist. So, if you are searching for a sofa and are unsure about your space don’t count on the “good people” named Ethan & Ben to be of ANY assistance in resolving your issue. Ethan claimed he has been with the company for 8 years and is a manager willing to assist to resolve any issues you may have. Please don’t believe them. Because they are not of you have any issues with purchasing from this particular store.

Working with Ron was an absolute pleasure. Everything was easy.

Ben Drey was amazing and super helpful. A great price and product.

Had a wonderful experiences in Yorktown. Stopped in just to browse for a new bed yesterday. I was approached by Bianca who asked what I was looking for. I had a general idea but nothing in particular. She gave me some guidance but also time and space to look around on my own. I also needed a new mattress so she helped me narrow my search down quickly. Even though I planned on just browsing I ended up purchasing the bed and mattress. Bianca did an amazing job of breaking down all items I was billed for including the insurance and how to use it if needed. The sales manager, JB, was also extremely helpful with setting up a repair on a previous purchase made online since I had no idea how to actually use the insurance I had paid for. I have now made purchases from Ashley both online and in store and I can’t say enough about how amazing the in store experience is. Online can be more convenient but helpfulness and knowledge of the in store staff out weighs that by far.

Ben is very good with customer service. I was in a budget and he helped me to find a good deal. He helped from the beginning to the end. I recommend Ashley store! And thank you Ben!

All was good

My wife and i bought a dining room table. We have bought furniture there before at a different location and like the store and what it has to offer. William was very helpful in the process and everythinf went very well. I would recommend Ashley to anyone and would send them to William as he is straight forward competent efficient salesman.

Ron was very helpful! I made two trips and he was knowledgeable & gave me a great price. Great service.

We just purchased a new recliner couch from Ashely furniture store in Downers Grove. We were helped by Ron Casteel as sales rep. He was great, made all the process of seeing selections, narrowing down and decide very easy. He was knowledgeable, respectful and very well listed and understood our requests and opinions. He made very clear why we need a protection plan on our purchase which is a hard thing to do usually. He answered all the questions with no frustration or attitude. Loved our experience with our sales guy Ron in Ashley furniture( Downers Grove) we will definitely refer the store and sales guy to our friends and family. Thank you!

They were very helpful.

Great customer service. Very polite and personable. Recommended great variety for our interests and related to our final choice of purchase. Will definitely be buying more furniture from this store.

Wow! We went to Ashley in Lombard just to “look” at some sectionals. We wound up buying a fantastic sectional couch and actually enjoyed the whole experience! Ben helped us figure out a whole new configuration which made the couch work in our space. We’ve never been in Ashley and will definitely be going back. A great experience all around.

Great service!!!

Awesome 👏

Good and diverse furniture. Good deals to a win-win negotiation

Very nice guy help me, he help me big time

Sales person introduced himself to us then let us browse freely through the store. He and his manager answered all of our questions and even provided us with a quote sheet for each set we looked at. This gave my family and I an ability to discuss among ourselves. It was a very easy and pleasurable experience. It was very easy for us to decide to purchase the living room furniture with Ashley furniture.

Great service. The staff were very helpful and friendly. Benjamin was very helpful and showed me lots of great options and made sure I was able to find everything I needed!

Our experience at Ashley was amazing. Mr JP was awesome and helped us through out our purchase.we would love to come back and buy more stuff. Thank you Mr JP for being so nice to us.

Great experience. Ben was very helpful.

Benjamin was very helpful.

The driver has been a attitude mad because I don't answer my cellphone. Plus he got attitude front the people there when his arrived to the lobby. So. Next time give the delivery for a person with patience. Thanks

Knowledgeable and friendly staff

Sales person was very nice to work with

Website was clear and easy, ended up calling the store and the staff was so helpful. Bada Bing Bada Boom, my new sofa and loveseat will be here 12/21 !!

Everything was perfectly assembled

Salesman and delivery drivers were very excellent I just need 2 chairs exchanged both are Wobbly and one is rough on the side and would give you a Splinter and one snag your clothes

Today went to the Ashley store to resolve an issue about a mattress that we got and the manager and regional manager were extremely helpful. They were able to resolve the issue and went above the expectation. Thank you

Many thanks to the "Sleep Doctor," Ben in the Ashley Sleep department in Downers Grove. He really knows his stuff and has a great attitude, too. Thanks, Ben!!

Well the seller who take my purchased wasn't as that polite he was mad I believe because he had to do other that run a credit for a big purchased. They were charging me more that the actual product seller did. I mean 75% more 100$ for something that cost 33 it is insane how they play with people and that was a price they did just for fun. I don't understand why but between ylthe seller person and the phone person they decide what to charge me. But I had no choice.

On November 16, 2023 I visited the Downers Grove location and William Coleman provided me with superb service! William demonstrated a positive stance with me as a customer from the time I walked in the store until I left the store. He was very kind,patient and thorough with me. The selection William showed me gave me a lot of options. I did purchased that day, and the value of the furniture was worth it. William also gave me a discount on the purchase which was an added blessing. The entire experience was Awesome and I really appreciated it!!! Thanks William!!! Below is a picture of one of the pieces from the set.

Everyone from the greeting at the door, to the store manager, to our sales associate that finished the deal was a great experience. Excited for new furniture.

My sales rep, Ben, was knowledgeable, helpful and so nice!

Good service

All was good! No issues

(Translated by Google) Very good service and excellent prices (Original) Muy buena atención y exelentes precios

Very easy process and great service by Bill.

My salesperson and the Regional Manager were very accommodating. They were very knowledgeable about my product and I left the store very happy.

Delivery was ok besides it missing the most important thing to put the bed together… still waiting on a message to reschedule delivery

Quoted a price and stuck with that amount. Salesperson was very helpful and answered all our questions. Was very pleasant and we did our sale and paperwork which went quickly. Would go back to that furniture store again.

My experience with Ashley Furniture was great. From the sale to delivery everyone was great ti work with. Communication was fantastic and I knew exactly when the driver would arrive. The 2 install guys were in and out in record time, cleaning up nicely. Definitely a great experience.

Bill was so great to work with!

We walked in and we're greeted by Bianca, this was the start of a terrific experience. We explained our situation and needs and we're promptly escorted around the selections with a detailed explanation and pricing at every stop. We furnished a living room and bedroom. The entire process was seamless and we were thrilled with the prices. Highly recommended and we will be back.

We had a great experience and our sales person was so helpful! Would totally recommend!

Our salesperson Ethan was so knowledgeable and kind, found the best deals to fit our needs, great experience 😀