Ashley Store | Downers Grove, IL 60515

I was not pressured, I was well informed, my salesman Shadi Awad was very patient with me and i.think I will enjoy my purchase

My new King-sized Sealy Temerpedic bed installed and blanketed. Comfortable and hassle free. From Kenny the salesman to the installation by the delivery crew, the process was excellent. Ashley was superb and I highly recommend them on every level. Service and product quality was flawless.

My salesman was extremely helpful. I would recommend to anyone.

Darian was very helpful.

Excellent customer service. Very knowledgeable

We got a good price on the furniture after we finally decided what we actually wanted

Went in tonight, Saturday around 8pm and no one said hi or helped us for 25-30 minutes so we left.

I would like to compliment sales associate, Dana, with the Vernon Hills store. She listened carefully to my ideas and showed me a nice selection of options within my descriptions and requests. I never felt rushed. I ended up purchasing multiple items which I look forward to enjoying. ( delivery is today). Dana was friendly, professional, knew and presented the furniture well and made it an enjoyable process for me.

Bianca was our salesperson and was very patient and helpful throughout our selection process. She made sure we had all the information we needed. She made our experience fun and enjoyable. If you’re in the market for furniture go see Bianca at the Ashley’s in Downers Grove. She will definitely take care of you.

Very relaxed vibe, helpful sales associates, good experience all the way around.

Carlos and Ming were outstanding;) Thanks for the great help 🌺

This experience was good. Young man new to the store was a great help to us. Arsen. Hopefully the delivery is good but haven’t received it yet.

I had a wonderful 👍 experience at Ashley home store today, including discount prices, and beautiful furniture, just what I was looking for, very friendly atmosphere. Thank You

Staff is beyond unprofessional! Customer service was horrible.

I wish I could give this store 0 stars! Do not purchase from Ashley, they're customer service is the worst! They do not honor their one year warranty and make you use your extended warranty for something that is clearly a manufacture defect. I purchase a bedroom set that included a chest back in November of 2023. At first look everything looked fine after everything was put together, but last week when I was clearing out my running clothes to reorganize, I noticed a significant crack INSIDE the chest at the top. Additionally, the backboard to the chest is no longer secured to the chest and I'm wondering if it ever was. Once they put the chest together and put it against my wall, it has never been touched other than putting my clothes in the drawers or on the shelves. So how the backboard comes away from the chest and this large crack happen INSIDE the chest I have not idea. I was told that it wouldn't be covered under the warranty and I have to use the extended warranty. I feel as though they were eluding to my being at fault for this. I went into the Ashley store to get this resolved only to be told I had to call a number. After going through hoops to get pics uploaded and such, and finally getting Angel (because the other two I dealt with truly were not helpful) the so called escalation specialist who said she would be able to help after i specifically asked to speak with someone who can make decisions. She told me she could get the piece back to showroom quality and what she would do is order the parts and get them sent to me, then when they arrive we'd schedule a time for a tech to come out to repair the chest or determine that it would need to be replaced. Never did she say this still needed to go through the approval until TODAY (10/9/24) when she told me the claim was reviewed and they denied it. This is AFTER she said she could get it back to showroom quality. Just a bunch of liars and crooks and it's ashame they are even still in business with all of the negative reviews they have. Check out the BBB if you don't believe me. I will never step foot in an Ashley ever in life and I hope anyone reading this doesn't either.

Great experience! The staff made it an enjoyable process

Ordered a new mattress and adjustable bed frame and had it delivered to my house. Upon setup of the adjustable bed frame the guy told me it wasn’t working but it was not a big deal he is going to make note of it and someone will call me in one hour to get it replaced with a new bed frame that is working. A few hours go by and I hadn’t heard anything so I called the customer service line. They had seen no note about anything wrong with our delivery but she put the note in and “fixed” everything and someone would be calling me by the end of that day to set up a new delivery date for a non broken bed frame. The next day in the afternoon I still hadn’t heard from anyone so I called customer service at Ashley again and they said wrong item was put in as damaged and she fixed that and said someone would call us within 48 hrs to set up delivery for new item. That night got a message from this store asking how our delivery was and I said horrible because they sent a broken item and still haven’t replaced it. This store said I had to call the items manufacturer to see if it can be replaced. I was so frustrated with all the different answers and things I was being told I had my husband call today. Neither the manager at the downers grove store wants to help fix their mistake and neither does the customer service line at Ashley. I spent a LOT of money in this store as I felt I was buying a really great product but obviously not if they won’t return their broken item for a non broken item. I will never purchase from this company again.

Yes, excellent! Darian must be your star employee because she was terrific! She was very helpful in the store and found a way for me to get my order in a timely way! 5 stars!⭐️

Never buy from Ashley. Scam alert! Sales reps in store are fine but Ashley management has zero customer service. There is no one to escalate delivery issues to… items arrive damaged and they try to fix it instead of replacing even though you’ve paid full price! Their management is trying to cut costs anyway they can and they refuse to call customers back - their reps say that there is no line to the senior management team. Horrible experience every time I’ve ordered. First delivery had a cut in the couch that took a week to get replaced, second delivery had scratches on ottoman that took over a month to get replaced, third delivery of nightstands took three replacements and still arrived damaged! At this point I’m fed up and they’ve said all sales are final - save yourself the headache and get your furniture elsewhere! They lie and don’t deliver on their promises to customers.

Horrendous delivery. Came through to my high rise… checked in and left. Just left the entire property. I took the day off. They ended up coming back about an hour later but not after having to do a bunch of phone calls.

Thank you Dana and Carlos . Ashley Furniture, Vernon Hills, IL. Excellent and professional customer service. So very pleased with Aahley.

Darianne was super nice and helpful.

Carlos is amazing so helpful and professional. We bought all of our furniture with his help last year! I’m so happy he was there to assist us again! Highly recommend you ask for Carlos when shopping at Ashley!

We were treated with respect and the salespeople were not pushy and very helpful. Highly recommend the store, their furniture is good quality and not overly expensive!

Skylar was great to work with! He had great suggestions, helped me find the best deals, and was very personable. It was a great experience in the midst of a very stressful time having to unexpectedly replace all of my furniture.

Sabrina, was very knowledgeable and new where everything was, helped find and put together a great room of furniture. Did all the paper work and new the policies and got all the paperwork and delivery dates to our liking.

The Vernon Hills Ashley Furniture Store has a pretty good selection of products. Carlos was great and super knowledgeable about his furniture lines. I highly recommend him and his team when you are shopping.

Very pricey! But isn't everything? I did like that all the bedroom sets are in king size! Very pretty displays and no pushy salesman bothering me like at value city

The sales people were awesome.and the experience was amazing.

The sales lady was great. The manager is something to be desired. She was very rude and not helping the newer sales lady to complete my order. At one point she even argued with me bc one of my pieces weren’t showing up but wanted me to sign that it was complete. People like that should not be representing your store as she will loose business for you. She was not doing her job as a manager and should go somewhere that she doesn’t have to work with the public. I’m sure I’m not the only one seeing this bc another lady in there was just shaking her head at the way she was treating me and the sales lady. I sure hope you will follow through on this matter as I have bought more things from you as well as brought people in there also.

Victor was great! So helpful and friendly. He had a lot of knowledge about the products and was just very easy to work with.

Ricardo was fantastic very patient and informative was able to help us getvwhat we needed without pushing or teying to upsell.

Victor and the manager were amazing help with the short time frame I had available can't wait to get my new bed delivered

Recently bought a few items with Erica. She was incredibly helpful, very knowledgeable, and worked within our budget to give us the best price possible. Can’t be anymore thankful!

Absolutely amazing customer service. Sabrina Santiago was very personable and knowledgeable. Made us feel very comfortable with our purchase. Will continue to shop here because of her. Thank you 🙏

Ricardo was so hopefully & kind !! He was able to get us the couch by the time we need.

Ricardo was knowledgeable, patient and helpful!

Fun place to shop and good prices

Clean store, helpful staff. I was quoted rate for in home delivery, then at time of purchase was told the quote was wrong by $70. I feel the original quote should have been honored, it was not my mistake, it was theirs.

One star is so much for them. They want just sell their stuff! We bought a mattress from them, supposed to be firm but it wasn't firm! We wanted to return, but they don't return! We want to exchange, but they don't exchange! Becareful when buying something from them! First maybe you can buy cheaper in other stores or online! Second ask them about return policy! They want just sell, they don't share with customers about returning! Check their materials carefully. Check their reviews!

Sabrina was our Sales Associate mgr very good customer service. We bought three bar stools.

Way overpriced

On June 25, we ordered a custom couch from Ashley furniture. An associate helped us design the dimensions and assured us multiple times that it would fit the space. When the couch was delivered, it was missing legs for one section of the couch. The delivery driver shared the warehouse made a mistake and called his warehouse manager on the spot. That manager assured me they would deliver and assemble the couch legs that day, ensuring the couch was complete. The delivery driver also shared I needed to provide an e-signature in order for him to leave my home. I provided my e signature because I didn’t want strangers in my home. The warehouse did not come that day, requiring me to call Ashley multiple times to get the legs shipped. It ultimate took 10 days for the legs to arrive, leaving a section of the couch flipped upside down in my house the entire time. After the legs were finally delivered and the final assembly was completed (requiring another service scheduled), it was clear that the couch was not properly designed, and was too narrow to be functional. After seeing the poor couch design, we called Ashley again to request a replacement. All we wanted was to swap two pieces on the current couch for a different one that would fit better due to the original associates mistake when ordering the original couch. Ashley shared that since the delivery was more than 48 hours before and we signed the form from the delivery driver, we were not guaranteed a replacement. Keep in mind that the delivery driver would not leave my home without a signature and the assembly delay was due to multiple service failures by Ashley, not any delay from us. They also shared that we would hear back about the replacement within two business days. We didn’t hear from them for over 6 business days, requiring us to drive to the Ashley store to speak with an associate. We met with the store manager, who acknowledged the multiple service failures and submitted a replacement request to the Ashley corporate office. The manager shared that although she would do her best, replacements are not guaranteed (even in the case of egregious service failures) and could take up to 6 months to resolve. 10 days after speaking with the manager, I received an automated text from Ashley requesting a time to come back to our house. I thought they were sharing a time to finalize the requested replacement. I called the Ashley store to confirm, only to find out it was not a replacement, rather a repair request to assemble the legs of the couch. Keep in mind, they had already assembled the legs weeks before. I shared this information with Ashley’s automated service and the manager. The manager asked that I continue to wait. A few days later, I received another automated text asking to come into my home. Again, I asked what they planned to do. The automated Ashley support said that my replacement request was in fact denied, but they could come back to assemble my legs. Given Ashley furniture had messed up every service request throughout this month long process, it is clear that they are either incapable of managing simple service requests, or are fine taking customers’ money without fulfilling their obligations. Either way, it was the absolute worst customer experience i have ever had. I spent hours proactively dealing with this issue and Ashley Furniture could not even keep the order straight, let alone resolve my issue. I will never order from Ashley furniture again and would strongly advise all others to do the same. This is an incompetent and unethical organization that only cares about taking customer money without fulfilling their own service requirements.

Ashley representative approached us right away. Understood what we were looking for and brought us right to it. Quick and easy!

Skyler did a good job as well as the manager

The salesperson was great and the options there were tremendous. However, when it was time the check out I was told that after a $5000 amount of money spent which included delivery, an item I bought on mark down that was $250 had to be shipped separately (understood) for $140 extra. I said no thank you and walked out. They made no ego

Great pricing and did not try to push items we did not desire

Helpful staff, thoughtful in helping me get the price down when I asked. Patient in letting me decide what I needed and what I didn’t.

I worked with Ben Dray on finding furniture for my three season room. He was amazing to work with. He was always available to answer my questions, went above and beyond and was extremely kind. I highly recommend asking for Ben if you visit Ashley in Downers Grove.

Was a pleasant and easy experience getting the two pieces I needed.

Very easy process for ordering and delivery! The Delivery Guys were awesome and my sales girl was very helpful, first time ordering from Ashley and will definitely be a Customer, again!

Juan Carlos was our salesman and what a great guy he is! He was so helpful, friendly and very knowledgeable. You are lucky to employ him and he is definitely a keeper! Thank you Juan Carlos.

Sabrina was phenomenal! She went above and beyond to help me find what I wanted. I love working with her and will always ask for her in the future.

Very very nice love to shop at Ashley

Lots of furniture!

We had the best experience with Sam at this location, he was super warm and welcoming and not a traditional pushy salesman. We cannot wait to come back to find more items in the upcoming months. Thank you again!

If I could give zero stars I would. I walked in, excited to see what the store offered because my fiancé and I are looking for a whole new living room and a bed room set. However, I felt suffocated for the 10 minutes I was in there because their sales associate followed us around the whole time. We weren’t comfortable discussing what we liked and disliked with each other. It was extremely annoying we didn’t get to look in peace. I definitely will not be returning.

Great experience buying my first dining room table for my first home! Highly recommend Ashley’s services!! They were incredibly helpful and insightful throughout the process.

Extremely satisfied with Donald service. I highly recommend Ashley Homestore!! Very friendly and professional staff, quick and easy delivery, amazing prices and excellent quality furniture. Thank you! I will definitely be coming back to purchase more furniture!

Recently got a queen size bed. Worked with Sam, who was a great help very open to what we were looking for. He suggested we look online and find a better rate and they would price match!!! So we did just that and saved $200.

I wasted money on paying for insurance 5-Star Services their agency for insurance is unprofessional and unorganized. It was a waste of time and energy. I am never shopping at Ashley again. 5 star will ask you 101 questions and then close out your claim without notifying you. When I tried to reopen the claim they said it is too late and they can no help at all. Eric, was rude and hung up on me when asking to speak to a manager.

I felt pressured to purchase I clearly stated that I was there to see and feel furniture prior to deciding whether or not to purchase. I feel like they could improve on customer service I returned the next day to purchase item and waited extremely long time even though I'd given all my information the day before. Sadly to say this will be the last purchase to them not even a care kit with my purchase Bob's,VCF and The Room Place gives those to customers. Mindful you I paid CASH not credit not financed CASH!!!!! Do Better !

Don was very helpful and friendly! I had a good experience.

The experience at this store was amazing! Everyone was welcoming! Highly recommend working with Bianca! She was a huge help and got us exactly what we were looking for and was also very personable. Such a good experience and we are looking forward to our new couch!

Had a great experience in-store and was told I could schedule a specific day and time to receive my furniture (because I could only schedule the building elevator for a certain time. Unfortunately, the person helping me in the store was misinformed or lied, and I was not able to schedule the time to align with my scheduled time slot.

my family and i had a great experience, we picked out the perfect beds with the help of Sabrina. She was wonderful, and made sure our experience went smoothly and made sure we were secure with our choices. we will be coming back in the future for any other furniture we need.

Ben was patient and attentive to my needs. He did a great job explaining the different lines and answered all my questions.

Salespeople was very friendly and helpful in help choosing and picking out my furniture that I was looking for

Got Great deal on sofa and amazing customer service experience from Juan Carlos at Lombard Ashley

I took my 93 year old mother shopping at several other furniture stores in the area and Ashley was by far the best one. The selection was great and the prices reasonable. Sam our salesman was kind and patient with us. The store manager was also a good combo of friendly and professional.

The seller Saul was very nice. Saul put a lot of attention to my details, he was patient with me and a great advisor. He, also advise myself on the payment options and their plans. He explained the different qualities of mattress and texture, too professional all the time. He gave me options according to my budget. I am very grateful.

Customer service was awesome at the Yorktown location! Thanks everyone I'll definitely be back!

After having decided on the chair I wanted, (salesperson was very helpful), I went home to mull it over. A few days later I came back to the store to make a purchase. About a half hour later, after wrestling with a cumbersome check out system, I left the store with my paperwork. While eating dinner that evening I got a call from the store telling me that my sale did not go through and the only way to remedy that was to make another trip to the store.Which I made. In all my adult years (I’m 86) I have never had so much trouble spending a thousand dollars. My experience really was FANTASTIC!!! Wouldn’t you know it, a few days later I checked my credit card account and saw that I was charged twice. That created another trip to the store and I was able to find someone who knew what they were doing and I got the proper credit. Thank goodness I saved the receipts.

“Q” was our sales person. He was helpful and knowledgeable once we conveyed our needs. We will definitely be back to seek his assistance in our additional needs.

Ordered a couch May 17th was told it would be delivered June 21st. Rescheduled once for a week later. Rescheduled a 2nd time for another week later. Rescheduled a 3rd time for 4 weeks later. Ashley now rescheduled a 4th time for another week. We are at 9 weeks past the original promise date and I expect for it to never come. If they do not give me a different discounted piece of furniture for 80% off I will be reporting to better business bureau. Horrible horrible service most unprofessional experience I’ve ever encountered. Do not buy from Ashley Furniture.

Sales associate Mauricio was very knowledgeable and helpful—found answers for me, measured pieces I was interested in, found out availability of a piece, and fit pick-up into my schedule, as well as leaving me alone to browse. Thanks.

Bianca was beyond helpful and we had a wonderful experience! Can’t wait for our furniture

Bianca is Very helpful and a Great addition to your sales team.

I ordered a sofa and recliner. The first sofa was damaged, replaced by another damaged sofa. Long story short. 5 sofas later and 2 recliners, I'm done. Last sofa has a stain that isn't visible from the front. I'm tired of waiting for returns. DON'T BUY FROM THIS STORE. BUYER BEWARE!

The sent 3 great guys to deliver my stuff. My wife felt SUPPER DUPPER comfortable with them providing a full service assembly. 5 stars. Thank you

Quick, easy, not pushy, truly professional!!

Super high pressure sales. Sales guy wouldn’t leave us alone the entire time we were in the store. Wasn’t knowledgeable about the products resulting in something we couldn’t use when we got it home. Plus, messed up the order in the system at checkout creating problems at pickup. But, the manager was very nice and helpful at resolving the issues once she became involved.

Ben Dray is an awesome guy. By far the best retail furniture experience I’ve ever had. He was very courteous, asked a lot of questions and made me feel sure about my purchase and the price of the item. Will definitely go back to him for any future furniture needs.

Large showroom and more items online. Easy to shop in person and online

Honestly if it wasn’t for the brand name, I would have thought we were completely scammed. We ordered a $3000 temper pedic mattress and an additional $2000 in furniture. We went to register mattress and the SERIAL TAG was missing. We called and they said they couldn’t do anything since it was delivered already a day ago. Horrible. And the sales guy who sold this to us became instantly unresponsive after his “open door policy” garbage. We got a decent deal on the furniture but will never shop here again because of the distrust in this location and delivery.

Ben is the best! Coming from someone who doesn’t like to be followed around and talked to while trying to shop and prefers to ask questions when I’m ready. Ben did exactly this without me having to ask. He did check up on me every so often but didn’t bug me or try to force any sales on me. He was patient and educated on everything. I am really glad that he was able to help us.

Great experience shopping for living room furniture. I had ideas but i needed some help. Mauricio greeted me after just a minute and listened to my predicament. He helped me dial in a few colors and showed me several sofas and chairs that matched my own ideas, but came up with a couple on his own that I ended up going with. And glad he did because I'll now have more color in the mix where I was just being pretty bland and overdarkening a small room. I was hoping this was the day I'd finally find something, and I can say with the help I received, mission accomplished. I actually caught their VP or regional manager there just doing a normal Corp visit, and I felt good about letting him know what I thought about the staff at this store. I've shopped Naperville in the past, but this will be my goto from here. Thanks for the great customer service. From one retail professional (cuz it's not easy!) to another, you nailed it. Super happy!

Receive delivery of my broken and ripped couch in September and it’s the end of April and they still haven’t replaced or repaired it. Customer service is trash and quality of furniture is also terrible. I would recommend anyone to shop elsewhere for furniture. I’ve sent numerous emails and photos with no one taking accountability. — Update they now want charge me $585 to repair the couch that was delivered damaged. This place is a joke

I placed an order for 7 pieces of couch from Ashley and out of 7, 2 looks like not new or fresh. And look like old and used once. Looking for replacement.

Great service very pleasant sales representative

We bought a mattress from this location from ETHAN A who also added a bed foundation when we didn’t need one. He gave us a “massive discount” when he sold the mattress for its actual price. Did not tell us about the “no return policy”. Gave us his card to call him with any issues and RETURNS. We are trying to return the bed foundation, as we do not need it PLUS it came ripped. ETHAN A is not answering our calls, and the customer representatives at the store are extremely rude and mocked me over the phone. DO NOT SHOP AT ASHLEY STORE, ESPECIALLY THIS LOCATION.

The "Home Furnishing Specialist" that assisted me in purchasing 2 mattresses at the Ashley Furniture store at 2900 Highland Ave. In Downers Grove, IL, was fantastic! Ben Dray was so pleasant to work with. I told him that I usually dread mattress shopping but that he actually made the experience pleasurable. He was very knowledgeable and I enjoyed his sense of humor. He wasn't pushy at all. I highly recommend seeking him out if you go there. Thanks, Ben! Also, the delivery was on time and the delivery guys were quick but careful.

Great customer service. Saul was really nice and helpful.

Very professional, knowledgeable, kind, polite and patient

Ben was my salesperson and he was awesome! He went above and beyond to make sure i was happy with my purchase. Highly recommend going to the Ashley by Yorktown and make sure to ask for Ben. A++

Saul was extraordinarily helpful! I bought my first piece of furniture from here.

Customer service was great and very friendly but the process super slow and I personally I don’t like when they trying to sell a warranty, I had to say more than 6 times that I didn’t want any protection on my furniture. But manager was very friendly as well as the sales associate! I will definitely recommend the store to friends and family.

Great service very friendly and helpful. Go over and beyond for their customers.

I was so impressed by the great service at this store. I was helped by Eartha and she went above and beyond. Definitely a 5 star experience!

Bill Coleman was our Salesperson for a couple of swivel chairs and a bed, we told him exactly what we were looking for and he delivered, Bill is a no pressure salesperson and worked with us for 3 hours, very satisfied with the outcome. Great experience!! Thank you P.S. Although we did have a good experience we saw a commercial a day later for a special sale with 35% off on the weekend, I could have waited the 4 days for my purchase 💰

TERRIBLE STORE!!!!! This store deserves 0 stars. From sales associates to the manager Rocco are the absolute worst. Zero professionalism. This is not a place of business. This is more of a hang out place where employees gather around to chat and ignore Customers. Will never shop here again and if you can, visit other locations.

Found our dream furniture for a really good price! Saul was very helpful with the whole process of picking and designing to see what would fit where! We got our furniture delivered yesterday & everything was great! The guys delivering did a great job and paid extra careful attention to corners & the care of the furniture.

My wife and I have been to multiple Ashley locations and have interacted with many sales people. Bill at Yorktown stands out among them the most. He was knowledgeable and gave us a good price for the sofa set we ended up buying. He was not pushy and did a good job as a salesperson. Received good customer service so impressed so far and looking forward to the delivery day. Highly recommend.

Ben is an amazingly knowledgeable and genuinely nice person . I stated what I wanted and he showed me exactly what I asked for. . He is an asset to your business.

Had an Amazing experience with Ben Dray!! He was extremely patient and personable and knowledgeable about what he was selling. I would go back to this store ONLY to work with him! I honestly cannot remember when I’ve had better customer service recently.

I had a great experience purchasing a Tempur-Pedic mattress. I wasn't even planning on it but the girl was nice enough to let me know they were getting rid of a couple floor samples. I saved $3,500 on a Tempur-Pedic. I am very happy.

Great Customer Service by Ethan! Prompt and very responsive!

Went to buy a sectional I really like at another store, it was on sale for a good price. Got there and it had a sold tag, last one too. So I went next door to Ashley and found the same sectional, they price matched one I found online and included the protection plan, basically cutting my cost in half to meet my Out The Door max budget . My salesman Ben and the regional manager made this happen. I am super thankful to both of them.

Such a wonderful experience! My daughter had bought her furniture at Ashley so I thought I would look at couches there. The gentlemen couldn’t have been kinder or more patient! We were there for hours before we made our decision of what to buy. They were so accommodating. I would definitely go back. I saw a few more things I liked and the financing they offer makes it affordable!

Great experience with William at the Downers Grove, Illinois location!

First time shopping at Ashley's, I really loved the showroom setup. Very well laid out and a lot of nice furniture to see and the variety 👌 was much welcomed. The manager and my sales rep were by far 10 star. It was a pleasure working with them and I am very happy with my purchase and the great experience.... 👍

Bill was very customer service friendly I told him what I was looking for he showed me what would be the best fit for me the first time I did major shopping and I felt at ease and I really appreciate it customer for life

A half of a star is too much. Went to buy a sofa today told them the specs and budget, had an inexperienced sales person and he kept steering us above budget. When we finally selected the sofa, he came back to us with a deal of $64/mo for 24 months on our Ashley card. He went to review with his female manager on duty (didn’t recall either persons name), he came back and said that the terms and discounts were not applicable to us, but his district manager told him previously that it was but the manager said it wasn’t so it went from 24 months to 18 months with a payment of $87, we agreed to that. He went to his manager again, then she came to us and said she couldn’t do that it would be an option of 6 or 12 months financing on our card then she asked us if we knew the available terms on our card, I said no, she typed like she was looking it up in her computer, and I was watching her do it and she was doing nothing there. I knew our terms and interest rate, she knew at the start prior to making any choices that we had this card and she said 12 months at $125 a month. We collected our card and ID and walked out mad and let her know we were mad. We have been long time Ashley customers, by this interaction we are questioning our choice to use Ashley ever again. Long term customers with over 10k in purchases since 2017…lost all because you have a manager that chooses to be a shyster and not honor deals made not once but 2 times during the same interaction, I want service, not used car sleazy salesman. 2 hours of our valuable time was wasted.

No returns on furniture. Lousy customer service. They lied about returns. Third party repair service. Read the contract carefully. Don't believe what they tell you. Never come back here again. Buyer beware.

Saul Valencia, good sales guy, honest dude, will definitely bring back to give him business. He did what the other guy in Schaumburg couldn’t do, go see this guy.

Bianca was very nice. I enjoyed working with her. The delivery wasn't supposed to arrive until after 4:30pm and it actually came at 2:30pm. The drivers were very friendly, professional and quick.

Sales People and Managers were all amazing…!!

The Staff was very helpful and knowledgeable. I will definitely be coming back to finish my living room needs.

Our experience was fantastic. Our sale person Benjamín did an excellent job in getting us a good offer on our nee bed set

We bought a couch here and the experience was great! Everyone was super nice and attentive. Mauricio helped us pick the perfect couch - he was so friendly and made the process easy peasy! Would definitely recommend!

We are extremely happy with our new outdoor furniture purchase from Ashley! Bill listened to what we were looking for, answered all of our questions, and helped us pick out furniture that fit our needs. He was very knowledgeable and helped get us a great price! Thanks so much for the great service Bill!

We walked around the entire store and no one greeted or offered to help. Thanks.

Bill Coleman helped us purchase new table. He was very helpful, answered all our questions, addressed our concerns, and was very patient. It was a very positive experience and we would definitely have him assist us again.

I would like to update my review for this nightmare customer service and delivery experience. Salesman Ben and the delivery guy misrepresent information to me regarding a return and refund. I spent over 6 hours trying to speak to someone and no results. Their representatives are rude and not even trying to explain and salesman is not responding to my emails, text or calls. STAY AWAY OF THIS STORE!

Joshua was great, introduced himself and then just let us shop. When we needed help, he was there. Very personable and professional. He's a credit to your organization.

Beautiful selection!!

My purchase experience was wonderful.

Great service from Joshua. He really went all in on the experience and really got to know us and the situation we were in. He gave us great recommendations on couches. He made the process very easy.

I would like to update my review for this nightmare customer service and delivery experience. Salesman Ben and the delivery guy misrepresent information to me regarding a return and refund. I spent over 6 hours trying to speak to someone and no results. Their representatives are rude and not even trying to explain and salesman is not responding to my emails, text or calls. STAY AWAY OF THIS STORE!

Great people and great prices. They actually want to work with you and make sure you are taken care of.

Nice experience.

Ben was a delight to work with. We are seniors and didn’t know exactly what we wanted. Ben walked us through a number of options with patience and understanding. We left having purchased exactly what we needed at a great price!

Ben was very helpful and knowledgeable. He had a great manner to help us find what we need and explain all details including payment plans and warranty options. Can’t wait to receive my new sofa!

Bianca was very helpful and honest with assisting in measurements and spacing. She also did not try to sell me something I could not use and was honest in how the delivery and acceptance of product works.

The store rep Joshua was absolutely amazing! He took his time to help me craft my living room space and my bedroom with a few nice picks. Buying new furniture for my place was becoming an bit overwhelming, but salesman like Josh give you a piece of mind knowing that they can truly help you through the process. My mother and I enjoyed our visit as a whole and we’ll be back soon for other items for my home.

Mauricio was so great to work with. He was so patient, kind, not pushy, and informative. So grateful we had him to work with! We’re excited to receive our couch!

Very nice working with them always helping out! Both store managers helped me out .

To Ashley store William is a great salesman I injoy shopping with him and I will be sending him some of my friends in the store thanks again

I had a wonderful experience with Kiersten B. She was patient, kind and not pushy.

Great experience and great white glove delivery! They set everything up quick and showed us how to use the beds. Thank you!

Ron was a great in helping out. He didn’t pressure me like other furniture store associates.

Bill, our sales person was excellent. We are looking forward to receiving our reclining loveseat.

Great customer service

Kiersten was great and had a lot of patience with processing my order.She deserves a 10!

Pablo Rios was fantastic to work with - great ideas and service and was efficient with our purchase. 5 stars!

Very professional salesperson and manager very helpful great accommodation!! Mauricio is a fantastic sales person

Wonderful store. Ethan was a wonderful associate and very helpful.

Went looking at furniture, but didn't find what I was looking for. Seems like manufacturers are making most of their couches with deep seating, doesn't work for short people.

No pressure. Helpful and available for questions. Fast and easy check out.

I recently bought a house and we went to Ashley furniture. As soon as we walked in we were greated by a kind worker. He had all the answers to our questions and gave us time and space when we wanted to walk around and look at everything. We spent hours there and everyone was patient with us as we made our decisions. The managers also chimed in and helped us with promotions and discounts! We financed a lot of furniture and they made it simple. All and all this was the best experience my wife and I have had buying furniture, and this wasn't our first time!

Ron Casteel was a very knowledgeable and accommodating young man, He made my experience at ASHLEY HomeStore a great experience! Thank you, Ron

We were pleasantly surprised with the service that we received from the staff at Ashley's. Our salesperson- Saul - was very helpful and knowledgeable and honest. We had been burned before in buying an expensive power recliner so we had shopped in several different stores to find quality and well as good service and pricing. Ashley made it very easy. We even went the same day and picked up our own recliner which was also a very quick and pleasant experience. We would definitely recommend this Ashley location and its staff.

Service was excellent. The Manager and Sales Rep. We're extremely helpful and courteous. They make a great impression. We will be back

I was completely impressed with Josh’s professionalism and customer service.

On 1/30/24 we returned to the Ashley store in Lombard. We wanted to make sure we made the correct selection on the color of the recliner chair we purchased the day before. As we were heading to the chair area we were met by a sales representative Ben Dray who offered his assistance. We told him we wanted to color match our toss pillow from our sofa at home with the chair we bought. He walked back with us and recommended we use the flashlight on the phone to get a better look at the colors. Ben was extremely helpful and added his opinion that the chair we had purchased would match perfectly with our existing color sofa. We commented that he must be a great sales person has he has a wonderful personality and demeanor. I would definitely recommend both Benjamin Gonzales and Ben Dray if you need expert and knowledgeable experience. Kudos for employing these sales professionals.

Everything couldn't have gone more smoothly. From sales to delivery. Salesman didn't bother us while we shopped. We looked at a lot of sofas. Found just what we wanted. Ordered it in the color we wanted. Had it delivered with in a week. I was worried about them getting it in my basement. They did a fantastic job of get it downstairs. Will be going back.

If you are in search of light/ neutral furnishings go to this location!

Ethan Alvarez was very helpful and professional, he answered all of our questions and provided us with the best deals, we really enjoyed working with him. I will definitely come back to Ashley to buy more furniture soon.

Ethan was the best! He helped & greeted us as soon as we stepped in. He is very professional and honest. I admire his work ethic. I highly recommend

Second time around I ve found Ben. Thank you Ben for being awesome, willing to walk the extra mile to satisfy your customers. This person never found an excuse to not find what I was looking for. Instead he looked for every possible solution available and presented it to me. Thanks again. I hope I ll find you again next time I'll go there .

Bill C. was excellent to work with for my purchase. He was not pushy. Told me to take my time on my decision, and he would help with any questions. The price was very good, and did not take up to much time to complete my order. He then went over the order to make sure I had no questions.

The manager, Josh, was extremely helpful! From the time I called to seeing if they had a specific couch to the scheduling of delivery he was there every step of the way and more. He showed us so many couches and I ended up buying one that I didn’t even know about before coming in! Along with great tips for barstools, tables, etc I couldn’t have had a better experience. After picking everything out he followed up the next day to ensure that all the details were correct and answered all the questions I had. Great service and will definitely be coming back!

Saul was awesome!! Made our experience enjoyable and comfortable. We would definitely come back to him and purchase more furniture.

This review is specifically for Ben & Ethan. I was not in the market for a sofa but wandered in there and discovered they sold a 100% grain leather sofa I saw on the Internet. Once I saw this sofa I was kinda sold and was convinced by ETHAN if it was too big or it did not work I could return it and find something else. While driving home I still wasn’t sure if it would fit my space because it was a long chaise and I live in a rather small condo. Ethan convinced me I could exchange it and that he would help find a grain leather sofa to fit my space. Well, I got home and it was 20 inches longer (by measurement) than I needed. Contacted Ethan Jo said he would help locate a sofa that would fit my space and I haven’t heard from nor received a call from ANYONE at the Yorktown location to assist. So, if you are searching for a sofa and are unsure about your space don’t count on the “good people” named Ethan & Ben to be of ANY assistance in resolving your issue. Ethan claimed he has been with the company for 8 years and is a manager willing to assist to resolve any issues you may have. Please don’t believe them. Because they are not of you have any issues with purchasing from this particular store.

Working with Ron was an absolute pleasure. Everything was easy.

Ben Drey was amazing and super helpful. A great price and product.

Had a wonderful experiences in Yorktown. Stopped in just to browse for a new bed yesterday. I was approached by Bianca who asked what I was looking for. I had a general idea but nothing in particular. She gave me some guidance but also time and space to look around on my own. I also needed a new mattress so she helped me narrow my search down quickly. Even though I planned on just browsing I ended up purchasing the bed and mattress. Bianca did an amazing job of breaking down all items I was billed for including the insurance and how to use it if needed. The sales manager, JB, was also extremely helpful with setting up a repair on a previous purchase made online since I had no idea how to actually use the insurance I had paid for. I have now made purchases from Ashley both online and in store and I can’t say enough about how amazing the in store experience is. Online can be more convenient but helpfulness and knowledge of the in store staff out weighs that by far.

Ben is very good with customer service. I was in a budget and he helped me to find a good deal. He helped from the beginning to the end. I recommend Ashley store! And thank you Ben!

All was good

My wife and i bought a dining room table. We have bought furniture there before at a different location and like the store and what it has to offer. William was very helpful in the process and everythinf went very well. I would recommend Ashley to anyone and would send them to William as he is straight forward competent efficient salesman.

Ron was very helpful! I made two trips and he was knowledgeable & gave me a great price. Great service.

We just purchased a new recliner couch from Ashely furniture store in Downers Grove. We were helped by Ron Casteel as sales rep. He was great, made all the process of seeing selections, narrowing down and decide very easy. He was knowledgeable, respectful and very well listed and understood our requests and opinions. He made very clear why we need a protection plan on our purchase which is a hard thing to do usually. He answered all the questions with no frustration or attitude. Loved our experience with our sales guy Ron in Ashley furniture( Downers Grove) we will definitely refer the store and sales guy to our friends and family. Thank you!

They were very helpful.

Great customer service. Very polite and personable. Recommended great variety for our interests and related to our final choice of purchase. Will definitely be buying more furniture from this store.

Wow! We went to Ashley in Lombard just to “look” at some sectionals. We wound up buying a fantastic sectional couch and actually enjoyed the whole experience! Ben helped us figure out a whole new configuration which made the couch work in our space. We’ve never been in Ashley and will definitely be going back. A great experience all around.

Great service!!!

Awesome 👏

Good and diverse furniture. Good deals to a win-win negotiation

Very nice guy help me, he help me big time

Sales person introduced himself to us then let us browse freely through the store. He and his manager answered all of our questions and even provided us with a quote sheet for each set we looked at. This gave my family and I an ability to discuss among ourselves. It was a very easy and pleasurable experience. It was very easy for us to decide to purchase the living room furniture with Ashley furniture.

Great service. The staff were very helpful and friendly. Benjamin was very helpful and showed me lots of great options and made sure I was able to find everything I needed!

Our experience at Ashley was amazing. Mr JP was awesome and helped us through out our purchase.we would love to come back and buy more stuff. Thank you Mr JP for being so nice to us.

Was very pleased with Sales person Bill (William Coleman) at the Downers Grove location! He was patient and helpful in getting us the best sale prices for the items we were buying. Thanks, Bill!

Great experience. Ben was very helpful.

Benjamin was very helpful.

The driver has been a attitude mad because I don't answer my cellphone. Plus he got attitude front the people there when his arrived to the lobby. So. Next time give the delivery for a person with patience. Thanks

Knowledgeable and friendly staff

Sales person was very nice to work with

I recently purchased furniture and was given two sales offers. Turns out that the offer I took was not a real offer. The sales rep called me after I received the furniture to tell me about this. Said they can't do anything about it since I received the furniture (convenient timing). I said I wanted offer number 2 since they sold me something under false pretenses. Sales man admitted he screwed up and said they would work on offer 2. Well they never gave me the discount and the manager refuses to return my call. A quick Google search shows they've been sued for this before, It might be time to visit that option since I can't get any assistance from the store and they screwed me out of a couple thousand dollars.

Website was clear and easy, ended up calling the store and the staff was so helpful. Bada Bing Bada Boom, my new sofa and loveseat will be here 12/21 !!

Everything was perfectly assembled

Salesman and delivery drivers were very excellent I just need 2 chairs exchanged both are Wobbly and one is rough on the side and would give you a Splinter and one snag your clothes

Today went to the Ashley store to resolve an issue about a mattress that we got and the manager and regional manager were extremely helpful. They were able to resolve the issue and went above the expectation. Thank you

Many thanks to the "Sleep Doctor," Ben in the Ashley Sleep department in Downers Grove. He really knows his stuff and has a great attitude, too. Thanks, Ben!!

Well the seller who take my purchased wasn't as that polite he was mad I believe because he had to do other that run a credit for a big purchased. They were charging me more that the actual product seller did. I mean 75% more 100$ for something that cost 33 it is insane how they play with people and that was a price they did just for fun. I don't understand why but between ylthe seller person and the phone person they decide what to charge me. But I had no choice.

On November 16, 2023 I visited the Downers Grove location and William Coleman provided me with superb service! William demonstrated a positive stance with me as a customer from the time I walked in the store until I left the store. He was very kind,patient and thorough with me. The selection William showed me gave me a lot of options. I did purchased that day, and the value of the furniture was worth it. William also gave me a discount on the purchase which was an added blessing. The entire experience was Awesome and I really appreciated it!!! Thanks William!!! Below is a picture of one of the pieces from the set.

Everyone from the greeting at the door, to the store manager, to our sales associate that finished the deal was a great experience. Excited for new furniture.

On November 16, 2023 I visited the Downers Grove location and William Coleman provided me with superb service! William demonstrated a positive stance with me as a customer from the time he greeted me when I walked through the door until I left the store. He was very kind,patient, and thorough with me. The selection William showed me, gave me a lot of options. I did purchase that day and the value of the furniture was worth it. William also gave me a discount on the purchase which was an added blessing! This entire experience was Awesome and I really appreciated that!!! Thanks William!!!Below is one of the pieces from the set.

My sales rep, Ben, was knowledgeable, helpful and so nice!

Good service

All was good! No issues

(Translated by Google) Very good service and excellent prices (Original) Muy buena atención y exelentes precios

Very easy process and great service by Bill.

My salesperson and the Regional Manager were very accommodating. They were very knowledgeable about my product and I left the store very happy.

Delivery was ok besides it missing the most important thing to put the bed together… still waiting on a message to reschedule delivery

Quoted a price and stuck with that amount. Salesperson was very helpful and answered all our questions. Was very pleasant and we did our sale and paperwork which went quickly. Would go back to that furniture store again.

My experience with Ashley Furniture was great. From the sale to delivery everyone was great ti work with. Communication was fantastic and I knew exactly when the driver would arrive. The 2 install guys were in and out in record time, cleaning up nicely. Definitely a great experience.

Bill was so great to work with!

We walked in and we're greeted by Bianca, this was the start of a terrific experience. We explained our situation and needs and we're promptly escorted around the selections with a detailed explanation and pricing at every stop. We furnished a living room and bedroom. The entire process was seamless and we were thrilled with the prices. Highly recommended and we will be back.

We had a great experience and our sales person was so helpful! Would totally recommend!

Our salesperson Ethan was so knowledgeable and kind, found the best deals to fit our needs, great experience 😀

My friend and I stopped in this store on 11/17/23 she was looking for a chair .Our sales person was Saul Valencia. I would just like to say how amazing he was dealing with a couple of senior citizens (lol) very polite, respectful and not pushy. He proceeded to tell us about the mattress sale and we told him my friend was not interested. When he was doing the paperwork for the chair my friend decided to look at the mattresses, well she ended up purchasing one.This young man deserves recognition, again he was not pushy, Nothing more annoying than a pushy salesperson. Keep up the good work Saul, you are the best.

We asked to be let alone while looking, they complied. When we were ready to buy, our salesman was friendly and professional. All in all a smooth transaction.

Helpful, courteous and made the sale go smooth.

My salesman, Saul V., was very helpful and knowlegable about the product they have. I was looking for a particular type and color of chair and he immediately showed me various chairs that met my needs. Ended up choosing two matching chairs and Saul made the whole experience quite seamless. Certainly would shop there again.

Our salesman was knowledgeable and accommodating, and the delivery team was on-time, friendly, and fast!

It was a great experience! Seoul was such a great help at the downers grove location! He was so kind.

Josh was so helpful and get us all set up really quick, he gave us a great discount and fast delivery. Ask for him when ever you go inside this store to purchase something, he will help you and take care of you.

Great customer service

(Translated by Google) Excellent attention. Thank you Etnan for your good advice. 10 out of 10 🎉🎉🎉 (Original) Excelentes atencion. Gracia Etnan por tus buen asesoramiento. 10 de 10 🎉🎉🎉

Terrible customer service, false promises, terrible response time, terrible communication in general, and all they care about is taking your money.

Amazing First time experience! Manager Joshua A+!

Great customer service, easy and fast process of approval get to what your looking for and Price assistance.

Ethan was amazing and very patient with us. He also looked for deals and specials to help with the price of the furniture.

JB is an excellent sales person with patience and knowledge

Bill and Bryan helped us out and never pressured us. Thank you

Good variety, helpful service and fast delivery!

They were very accommodating and it meant a lot. Thanks!

Both sellers were amazing! I got just what I needed with out feeling any pressure. The atention worths the visit.

Super friendly and helpful! I was prepared to spend several hours and stop at several stores looking for a new couch but Saul found us exactly what we were looking for right away.

Very pleasant. My sales Rep was patient and knowledgeable regarding the furniture.

Ashley furniture- the #1 furniture store because they run everyone else out of business giving us poor American consumers no other choice but to support this behemoth as if we even had a choice. This review is for parents with young babies, Ashley- don’t bother commenting unless you’re going to discount my recent $3,000.00 order. Ashley furniture, top 43 companies in 2022, $10.3 BILLION dollar corporation, who has perfected a ~ pretty outside ~ with a cheap, Chinese, inside. My Wife and I recently purchased a large couch, and this kitchen table (shown in the video.) It was installed/ delivered by a very unfriendly crew, (who left a mysterious back pack behind in our house, which we spent over an hour going through automated call centers to return to installers) these guys didn’t even flinch or say thank you after tipping them. This isn’t about the installers- it’s about my 11 month old finding about 75 razor sharp staples sticking out of the bottom of the table. I’m 6 ft tall, not sure how I could have noticed this any sooner. Crawling on the floor with my son, under the kitchen table, is when I discovered why he was mysteriously bleeding from the head at times, and hands. Again- this is a recommendation to all parents or anyone with pets. PLEASE LOOK UNDER YOUR FURNITURE! I spent about 30 minutes with pliers and screw driver to remove all the nails. These are the cheapest “metal” China has to offer. The nails are like shrapnel, they don’t come out in one piece and take lots of strength to get out. One. At. A. Time. I work as a Sales Engineer- and I have no idea what these planks of wood/nylon straps/staples would be used for in their manufacturing process. There should be a warning to us American consumers about this. 10 billion dollar company, can’t expense another 10 minutes for their glorious installers to remove these for families. Obviously the installers navigate around these nails, which my 11 month old didn’t figure out himself. This wouldn’t have happened with the family owned furniture company that went out of business 2 years ago.

Excellent service not a pushy sales lady. She let us look around and then we came and found her to write up the order. Excellent service

Brandon was a very helpful and kind sales specialist. He worked with us to find the right fit for our needs and was patient with the technical difficulties during the credit application process. Highly recommend this store and if you are lucky enough to get Brandon will not be disappointed

CREDIT CARD HACKED, DELIVERY SUCKS, CUSTOMER SERVICE IS JUNK, DEFECTIVE ITEMS... Overall I am dissatisfied with the service from Ashley Furniture. We LOVED our sales associate Ben (so please leave him out of this negative review) but everything after we left the store was horrible. Come time for delivery on our kitchen table (9/9) we had an associate named Carlos. Carlos mentioned to us that if we did not like how the table fit in our kitchen we had up to 72 hours to EXCHANGE it for another shaped table. Come to find out this was false and we were not able to do so. I contacted customer service via text message and they said this was not something they offered. If the associate who delivered our table set knew this was not correct, then why would he mention it? Is this because the associate didn't want to carry it back to the truck that day because we were not satisfied with it? I also tipped the delivery associates very well which in turn lied to us. I was going to let this situation slide, but then I got my second delivery. At first I got a text message saying the delivery would be around 4-7pm on 9/19. This delivery was for the second half of my couch. All of a sudden I get a text message AT WORK that the delivery driver was on route and would be at the house at 2:50pm. I have a job... and work until 3pm. I contacted support and they said there's nothing they can do about delivery time even though the times were supposed to be 4-7pm. I had to leave work early and take a half day just so I could be home in time for the delivery. I was unbelievably frustrated at this point. To just add to this unsatisfactory service, I get an email that my statement is ready. My loan is a deferred loan for 36 months. On my statement it said my minimum payment is $157 in order to pay it off in 2 years. I thought I was going crazy so I checked my paperwork and the Synchrony app. It indeed says I paid off my one deferred loan for 24 months and I have my 36 month deferred loan left. Why is my statement saying the minimum payment is $157 for 2 years then?! My minimum payment should be around $125. I am just having problem after problem with Ashley Furniture and I am appalled at the service I have received after spending thousands of dollars. ON TOP OF THAT, my card got hacked into and I was charged an additional $577 for something I didn't even purchase. My bedroom dresser also has a chip on the side already. It has just been a horrible experience to say the least. Thousands of dollars spend and for what...

I bought brand new furniture They delivered dirty , used furniture. They are not taking back. Please do not buy furniture from this store. It is unbelievable

Everyone did their best to interact with me at the right level. Not too much. Not too little. I have a very firm delivery deadline and the sales person was able to get me an earlier window.

The person who showed us mattresses was knowledgeable and gave us plenty of time to try out several different ones. The negative was that we didn't get a receipt (it would be emailed). Another issue that irked me was that I wanted to encase the mattress in a water-resistant cover but what what they offered was one that slips on like a fitted sheet. If you don't buy that you don't get a 90-day exchange warranty, only 30 days. The mattress is very good though.

Last place I recommend furniture. Thay will do everything for you to purchase it and then where is it issue they tell you you're on your own because once you buy it's yours. They told me they have it in stock!! I had to wait over a month !! When it finally showed up the delivery took forever and they kept calling and rescheduling so I figured it out I'll pick up by myself. They won't take back although it's still in original packaging. I wanted to exchange for smaller piece. That was the biggest mistake I've ever made.

Great prices awesome customer service! This location is always awesome. Monique, JB and the crew are great .

I was attracted to Ashley’s store when I read on their site that they construct their own furniture! So I chose to visit them first among the many other advertisements which I viewed. I began to explore the lovely showroom. William Coleman greeted me and assisted me in what became my only stop. I was looking for a bed but he gave me multiple packages to choose from, including the bed, nightstand, and dresser with mirror. We viewed close to ten possibilities. Through the process, Bill helped me to narrow down my choices. I picked a beautiful set and also a wonderful mattress. I’m very excited about my purchase and I can’t wait to see them in my new home. This store is definitely worth your consideration!

Great experience

Brandon went over and above to find the perfect recliner for me. I had very specific requirements for my adult son in a group home (faux leather instead of fabric, no handle on the side because others will break it, comfortable for someone over six feet). I came in asking for a specific style called a push-back chair that you activate by pushing your feet on the floor. Nothing met all my criteria, but Brandon found a faux leather recliner with a hidden release handle. He even recruited his 6"1" colleague Ben who was equally helpful and tested multiple chairs for me, just like Goldilocks:) I would go back to this store location in a heartbeat.

Amazing customer service Right away I was greeted by one of the sales representatives and he was able to help me get around the store Got all the measurements for me right and I was very happy with the purchases.

I was in a bind and needed a couch ASAP and Ben really came though for me! This was the 3rd store I went to and he went out of his way to help me get a couch. Great quality, fit my home perfectly, and even helped me take it home that day. Thank you so much. It's perfect.

The salesperson was phenomenal. He was kind and friendly. Had I not had to wait until September 30th to pick up my sofa, Ashley Store would have received 5 stars.

Great customer service, friendly staff, well laid out store, convenient locations, etc.

Great service super friendly customer service staff

Ben Dray was great to work with, I will definitely refer my family and friends - can’t wait for our new couches to come in!

Went to this location searching for a very specific sectional and was greeted by Kirsten. She was super patient, fun, helpful, and very knowledgeable with all of their furniture! Although we didn't find exactly what we wanted, she helped us choose something that will work and we are grateful. She explained all of the financing options and delivery terms clearly and checkout was a breeze. We haven't received our new sectional yet but the store service was so exceptional that we can only assume the furniture will be as well!

Sales staff was not pushy but attentive when I had a question. Bianca listened to what I was looking for and found a recliner I'm happy with. Very pleasant to work with.

The purchase was fine, then they told us it would be coming by ups and left on the front porch. Then they're calling and trying to set up a delivery date and we would need to be home. Then they pushed it back a week. We drove to Romeoville to pick it up ourselves! Probably won't shop there again

We had an amazing experience at Ashley Furniture today. Brandon P. was incredibly helpful and knowledgeable. He made the process painless. I recommend him and his team to anyone looking for new furniture! Thanks, Brandon!

Horrible experience. Was told I could have my mattress dropped off on a specific day and specific time only for that to not happen. Delivery guys came two hours early when I was not home, left and when I called them they said “we’re not coming back” and hung up the phone. It’s impossible to get ahold of anyone other than an automated machine on the phone and when you do have a direct line, no one would answer or even get back to me despite leaving multiple voicemails over multiple days. Was forced to go back into the store to figure out a solution and they had no answer for me other than “sorry”. Their “white glove delivery service” was in reality people not providing the service they promised, hanging up on the phone and refusing to talk to me, never answering or getting back to me and failing to actually provide any sort of resolution. Horrible customer service, horrible management, and will never buy from this terrible company again. Recommend everyone to save themselves a headache and to shop elsewhere.

Shortly after entering Ashley’s we were pleasantly greeted by Bianca Villanueva and directed to the pieces we were interested in. Though we were not making a purchase that day, she provided a printout of the total cost of the items, including shipping and product protection plan costs, and monthly payment info if financing. Next, a copy of Ashley’s Product Protection Plan and explained what was covered. Lastly, her business card. All of this information was extremely helpful in making our decision and completing the purchase. Days later we wondered if the price info we had was part of a sale that was ending and called the store. Bianca had left for the day and wouldn’t be back for a couple days, so we left a message on her voicemail. She returned our call within minutes and offered to come in on her day off to complete our purchase. She also told us that the prices had dropped. Throughout this experience Bianca demonstrated she is courteous, knowledgeable, and professional and will take extra effort to help her customers.

Bianca was great. Very friendly and helpful. Painless process.

Brandon and the team were wonderful!! He made sure we got exactly what we needed, knew all the costs upfront and gave us space to make the right decision!

I had a great experience buying a sofa and ottoman at the Downers Grove Ashley Homestore. The sales associate Brandon was very helpful. Monika

Ashley Furniture Sakes person was excellent and friendly. Will refer to friends

Manager was awesome!

Brandon waited on me and he was great. If I had a question that he couldn't answer, he checked with the team, but that only happened once. He knew the job, stayed with me until I made a decision and was cheerful, knowledgeable and professional.

Had the chance to deal with sales associate Brandon and Manager Jeremiah. The most helpful and generous people I’ve had the chance to meet when furnishing my home. They were able to help me find what I needed and gave me a better price than what I asked for. If you need help at this store be sure to ask for Brandon Porter. Thank you!

Brandon Porter was an outstanding salesperson. Very honest and professional.

Fast quick service

Brandon is great to work with. Highly recommend working with him.

I came in looking for a sectional, and william sold me a Tempur-pedic and power base. It was totally awesome. Has a sound bar in it and everything. He did a great job.

Brandon was first class to work with. Thank you!

Brandon P did an excellent job, helping me out with a new table. Delivery was smooth and easy. Brandon did an excellent job helping every step of the way. 10/10 would recommend.

They all did a great job friendly, knowledgeable and very accommodating!

We were looking for a modular couch and were greeted at the door by Brandon Porter. We told him what we were looking for and he showed us several options. We decided on one and told Brandon we needed to go home and measure. He was extremely accommodating with our request and even checked a delivery date for us by text. Which really helped us in planning. We went back to the store to purchase our pick. Brandon filled out all the forms and had to make several changes after the fact. Not Brandon's fault but ours due to cell number changes and address changes. He was very patient with us and we got the job done. We have purchased several pieces of furniture from Ashley, but Brandon is our favorite salesperson. Thank you Ashley for quality, affordable furniture, and a special thank you to Brandon who made our day.

Brandon was very friendly & professional. He greeted me warmly, helped me find exactly what I was looking for at a great price point, and efficiently completed my purchase to get me out of the store in time for an appointment I needed to get to. I’m looking forward to the arrival of our new sleeper sofa!

We are already an Ashley customer but this location is something out of ordinary. We went there for quick shopping, taken care by the manager of the store Josh and he showed us exactly what we needed, stayed with us through out the process to make sure everything went smooth with us. We went there just for sofa set but also bought office table and chair and a lamp, just because Josh gave us great deal that we couldn’t resist. Great customer service, highly flexible with drop offs in emergencies like we had, the manger shared the number of the driver who could deliver the stuff to us in a day or so and it was delivered to us the next day as promised. So really appreciate the work this team is doing in understanding us. Highly recommend Lombard IL location. Thanks 😊

Great in store customer service.

Ben was great. And they did what they had to do at Ashley to make a quick sale. We knew what we wanted and they were easy to work with.

I purchased furniture at the Yorkville location. The staff was very helpful. However, when it came to scheduling delivery I am very confused. I was given an individuals cell phone number and told to call him to set up getting my furniture delivered. Left him a message and have not heard back. Seems like a strange way to set up delivery for a purchase.

I'm a return customer because of the wonderful customer service provided by my salesman, Bill Coleman, & another associate, Monique. Both answered all my questions & gave me the answers I needed before making my purchase. Looking forward to the delivery now.

This was my best experience furniture shopping. Meeting and working with Joshua was refreshing. He was professional and approachable and not over bearing. I wasn't expecting to make a purchase but Joshua was so helpful I felt the selections and timing were right. This will be my go to store for Ashley Home store.

Armando was an excellent host. He was patient and directed us to what we were looking for. He gave us full experiences with mattresses & knowledgeable to explain differences. We found exactly what we wanted in beds, mattresses, and pillows thanks to his expertise.

Awesome customer service from Kirsten at Ashley in Oak Brook. Thank you JV for sealing the deal!

Kind, courteous, respectful and knowledgeable. Offered me the best deals. Products ware amazing.

This was my first time shopping at Ashley. I always thought that buying furniture was like anything else. You pay the sale price. Apparently, it's like buying a car. You have to negotiate to get the right price. I had been looking online and found a chair I was interested in. The online price was $650. Then I saw a TV ad for their midnight madness, buy one get 50% off the second item sale. I thought great. I will buy two chairs which will average $500 a piece. I went to the store and was told that the website was independent from the stores. If I wanted the BOGO deal, I would need to pay full retail price at $850. I said forget it, I am leaving. Then the manager was called over. He offered 20%, then 30% off. That brought the chairs back to $650 each. I said I wasn't willing to pay more than the $500 I expected it to cost. Finally, I paid $545 per chair, which was a miscalculation on my part, but I paid before I had realized it. Is this how furniture stores operate? That seems crazy to me.

Excellent staff, not pushy, but readily available to answer questions check inventory, wear durability etc. After visit they (Bianca) was available by text support with delivery options and availability, final price and online secured purchasing!

Store is good but its hard to get in touch with them

Brandon the sales person was very attentive and show great customer service skills. If you’re looking for a specific brand name of furniture, they will work diligently with you to get that furniture. Thanks

Brandon was super helpful without being pushy and he got us in and out quickly with what we wanted!

Jeremiah is wonderful. So helpful and kind. Will be using Ashley again.

Everything was great. I found the sofa I liked and Bianca was very helpful.

Furniture paid and supposed to be delivered in a week. After 2 weeks waiting and calling they said it will be ready in a month. Unprofessional!

We were given time to look, which we liked, then were helped with questions answered. Both people who helped us were kind and very helpful.

Brandon was great!!! Thanks for your expertise

It has been extremely frustrating to get in contact with this store. When you call the main local line it directs you to a call center and nobody I’ve spoken to knows how to get me in touch with this location. It’s almost as if nobody wants to work. Also, it’s been a few weeks now since we filed a warranty claim and nobody is contacting me. This is a silly runaround game that I no longer have the patience for. Poor service all around.

Miscommunication on box sold. Assembly is terrible. Staff is incompetent

Ben helped me find my chair. He was very nice and helpful!

Bill was an attentive but not pushy salesperson. He answered our questions and helped us find exactly what we were shopping for. The store manager JB was helpful as well. It was one of the best furniture shopping experiences we've had! The store had a lot of options to look at!

Don't but from this store. The manager is rude and they don't give you any concrete information on the delivery. I would’ve given 0 rating if it is available.

Amazing experience at Ashley Store in Downers Grove IL. Went in and was met with friendly staff who were very knowledgeable about their inventory, answered all our questions and helped our purchase go smoothly and quickly. Highly recommend this store!!!

The persona is really profesional and nice

Haven’t bought anything from here in some time but recently went to this location and the woman (will not disclose name but she said she’s been there 6 years) helping me just didn’t seem to want to answer basic questions I had related delivery and installation. She did answer but had some poor attitude. This may not seem like a big deal but it has deterred me from making my purchase from Ashley. It is important to note the other sales people at the store seemed pleasant and kind.

Came in later in the day on Saturday and was fortunate to have Brandon and Ken helping me out. They took the time to calculate the various promos to see what the best deal was. Very friendly and I am so excited to get my new bedroom set delivered this Thursday.

Service was wonderful. Jeremiah was very personable and accommodating. Can't wait for my furniture to come.

Knowledgeable and personable service by Ken Hines. Bought a great loveseat!!

I had a great experience there. We’ll know knowledge of the mattress. I will be going back to furnace whole house.

Very friendly and helpful

Ben was very helpful and able to answer my questions. The rest of the staff were very friendly and nice. I can't wait to get my new living room. 🙂

Great service and knowledgeable staff. Thank you, Bill and Kiersten.

absolutely a pleasure working with Armando ask for him when you go. Very helpful and informative. Thank you for help

Great service and customer service was on point !

Salesman (Armando) was very professional and helpful. The staff apparently work as interconnected teams and the Manager was on site for questions and support. Would shop there again.

Armando is really helpful and professional

Sales associate took his time to answer all the questions and concerns. Good service.

Luke was very helpful with showing me and my son all of the features on the lift recliner that we bought. You are lucky to have him on your team. If we need anything in the future we will be back to see him. Sincerely Pam Laibl

friendly, very professional,

Amazing service and knowledge of the furniture business. Very nice sales team!!!

I ordered a couch from these people one and a half months ago. I was told it came in two colors, brown or charcoal. Ordered the brown couch, got a charcoal one instead. Wouldn't accept delivery, and was told after talking to customer service they'd ship another one, supposedly in the right color. 4 days later got a notice my couch was in, and they delivered THE EXACT SAME COUCH again. I know this because they unboxed the first one, and the second one was unboxed as well. Refused delivery again, talked to customer service. Delivery guy finally figured out they had ordered the wrong couch, because there was one number difference between each color option. Was told at this time the couch would be delivered end of May, beginning June. Got a phone notice this week giving twoOptions for delivery this week!! Yay! Then got a notice that delivery had to be changed once again. Called customer service yet again. They stated they didn't see why it couldn't be delivered on Saturday the 20th, as requested. Got emails confirming the delivery date yet again. Saying it's in stock. Waited for delivery today, No couch again. Called customer service, again. They said we changed the delivery date to this upcoming Thursday. (A HUGE LIE). After considerable argument, we just told them we would pick up the couch wherever it was ourselves. The couch suddenly went from "in stock" to "it's not here". Now delivery is promised for Thursday. Not holding my breath btw. In the meantime, I'm sitting on the floor of my living room. WHO ARE THESE PEOPLE?? They are at least grossly incompetent. From the salesman that input the wrong color number, to the store general manager, to customer service at this store, all amazingly incompetent, and denying any kind of responsibility or culpability. How do they keep their jobs? How does this store remain open? All beyond my comprehension. If I could give an infinite amount of negative scores, you know, the opposite of counting numbers, I would. It's crazy. Don't order from them, or any Ashley furniture for that matter. It'll just end in heartache and a sore rear end from sitting on the floor.

Follow up review. After posting I received a note requesting more info. I provided the info in full detail only to receive a email from Lorenza Henderson Escalations Specialist stating that my product is out or warranty. All the detail were explained to them that I called well before 1 year warranty expired and that I was calling about the inferior job the original repair man did. It has broke again. But these people are too shallow to look beyond what they see and read the details to education themselves . Must say they are still providing poor ignorant customer service Once again, don't buy their inferior quality products.Next step go to Smithe and buy a new couch which I'm sure will be much better quality.

Sales people are very helpful and not pushy.

good experience at the store.

I came in looking for a different table even though we were not greeted upon entering when the staff did see us, they made conversation. They gave us time to explore and then they approached us and see how they could be of assistance. We were in and out the door 45 minutes top. Everyone was professional and helpful, especially Luke and we can’t wait to receive our new pieces.

Definitely NOT the No. 1 furniture store as claimed! We were treated really well before spending a whole lot of money for the furnitures. But after delivering a broken/damaged/defective furniture, customer service is the WORST ever!!! It's been 2 months, 2 tech services came to check the furniture..(I have to take off work on those days!!!) Per tech, the furniture is not an in-house repair, but nothing from Ashley reaching out to me on what they will do with the BROKEN furniture! Been calling, texting, emailing! The worst....EVER! I would not recommend this store until they improve their customer service. Update: Got a replacement after over 2-months! Not the best experience, I'm just glad it got resolved.

I had the worse experience ever at the downers Grove location. I was working with the assistant manager he was rude, impatient and when I decided not to go with what he was selling he told me he couldn’t cancel my transaction at this time he has other customers to assist.

I was shown a good selection of the furniture for which I was looking. The sales associate was very courteous and knowledgeable about the pieces I saw during my visit. He also walked me through various options for periods of time time to purchase and the associated discounts for each option. I decided to purchase a few pieces because of variety I had to examine.

Professional, friendly and expedient...great service!

Excelent service and a attractive store. I am handicapped and they were very acomidateing.

Marcel, Sales Representative at OakBrook Store, has demonstrated through his actions a great customer experience mindset. He was awesome and made feel well supported.

Carlos Hernandez was very knowledgeable with assistance on helping me make a fabulous purchase from Ashley Furniture Store…

Prior to this instance, I had never taken the time to write a review. However, after my experience with Ashley Furniture, I feel compelled to share my story and strongly caution against making any purchases from this store. My order consisted of a sectional and an ottoman for home delivery. Before the delivery, I changed my mind about the ottoman and promptly contacted the sales associate to cancel it. I received assurances that the cancellation had been processed. On the day of the delivery, the couch arrived as expected, but to my surprise, so did the ottoman that I had canceled. I immediately requested that the delivery driver take it back, but he outright refused. Even after explaining the situation and the cancellation request, he refused to accept the return. Afterward, I contacted the customer service team who advised that the ottoman could not be returned as it had already been accepted into my apartment, and only the delivery driver could have accepted its return. After that I tried to obtain proof of my cancellation request by reaching out to the sales team, but had no luck. The sales associate had apparently left the company, and the store would not contact her to confirm my cancellation request. Despite the mistake being entirely due to the sales associate's error, Ashley Furniture has taken no responsibility for the situation and dismisses it as a minor issue. As a result, I am now left with an ottoman I do not want and no means of returning it. My experience with Ashley Furniture has been awful, and I urge caution when considering any purchases from this store.

I had been to 4 furniture stores now before Ashley's. Iwish i had gone there first. LUKE, my sales rep, was AMAZING. He wasn't pushy and didn't stalk me. He showed genuine interest and even made a major suggestion that changed my entire layout idea and solved my problem. I highly recommend asking for Luke when you go!

I love this store, good quality at good prices. Marcel was very friendly and professional.

After sales services is not what I expected at all, I’ve been try to contact my sales about my item but never get responded. Furniture’s not worth for the price.

Jeremiah was excellent at the Lombard location !

I was told the frame was back ordered 7 days. I called 10 days later and the salesperson told me it was going to be another 7 days. Now it’s been a total of 18 days with no frame or mattress. I called my salesperson this morning and there was no answer and I never got a return phone call. I was happy with everything until now that I still haven’t received anything.

sales associate and her customer service was excellent !

Marcel was a great salesman to work with. Mr. Dray and JB were very funny and pleasant to talk to and work with also. We really enjoyed doing business there. We will definitely be back to do business again.

Awesome customer service ..

Would not recommend their products. Call numerous times to have a rep come to look at the table and bench we bought. Nothing happened and now the warranty has expired. Furniture looks so nice on the show room floor. It’s garbage.

Staff very patient and helpful. Positive experience overall.

Absolutely amazing!!! Everyone working there was so kind and helpful

Great products, very reasonable prices, and the service from Luke was outstanding!

Great staff and selection

STAY AWAY FROM THIS STORE !!!BEWARE!!!! First of all…Very rude customer service from store manager Karen! Purchased a $7000 bed and adjustable electric base. When checking out, they had snuck in mattress cover for $463, as part of the transaction, when they said it was part of the promotional offer. Fast forward weeks later my bed and base delivery date was consistently being pushed back week by week, even when they had confirmed the products bought would be delivered within a week at transaction. Long story short, it was to the point where I ended up cancelling the order because they could not come through, and deliver the bed/base, let alone give a date of delivery. I went to return the mattress pad(un-opened and never used) that was purchased with the bed/base, and they would not return the mattress pad! Karen who yelled at me right away, said they do not even do in store returns, and to not bother, because it’s policy they do not do returns. Now I get to stare at a king mattress pad that is almost $500, with no bed to put it on, because this particular store and it’s managers are thieves!!!!!!! STAY AWAY FROM THIS STORE!

Very helpful, gave you time to look and process.

Ben Dray was awesome! He wasn't too pushy or annoying. If hippies sold furniture was a vibe, that's an excellent description. And even though I live 45 min away, I'll be back. Thank you for your patience Ben! I know I'm picky. I know what I want.

We went to Ashley to check on mattresses the other day. We really had never been in their stores and we had no expectation that we would buy anything. We were there mostly to see what they carried and pricing. Lo and behold they had two associates- Ben & Kiersten help us out, They took time to educate us about the brands they carries, and listened intently as to what we were looking for. After more than an hour in store we wound up purchasing a new mattress and look forward to it being delivered promptly Next time you're in the need, try Ashley in Downers Grove out and ask for either or both of these individuals

Its time to file a class action suite against this company Very unethical Since past 4 months im trying to claim a warranty and all they have been doing is deceive me

The delivery charge of $480 is ridiculous! Why do you base it on the dollar amount being spent? Darvin Furniture, for the same price I spent at Ashley, their delivery charge is $179. And they come from Orland Park. I will never shop again or recommend Ashley to anyone. Your no return policy is quite ridiculous. What store doesn't take returns?

Very friendly service, and I been a long time customer of Ashley and will continue to be.

A very good employee named Luke Drenter took all his time to pleased us. We are so satisfied the way he treats us

Jeremiah was very cool and helpful. Showed us all the options and annswered all of our questions, process was quick and easy. Thank you!

Failure to communicate. I’ve reached out countless times to be updated and have been given the run around. There should be a sure way to get info regarding the status of your order and to resolve issues.

Good selection. Sales folks pushy, talk to much. Need to up date their sales strategy. Engage the customer with questions.

Jeremiah was really great to work with! He made our buying experience super convenient for us! Really appreciate it!

Wonderful, friendly, knowledgeable personnel. Great buying experience.

Very good services. Alyssa who helped me was out standing!

Great price . Will purchase from Ashley again .

Ken is a great salesman! Patient! Look him up when there.

I had a great experience Ken and the manager was great.

Our salesman, Juan, was the absolute best! He made it the best buying experience ever. Thank you!

Don't buy anything from these people! I wish i could give zero stars. Horrible experience with getting my boyfriends furniture delivered and trying to get a hold of someone. Also, his entertainment center door that came broken won't be fixed for another month and a half after already waiting for almost 2 months to get it delivered. Unbelievable!!

Beginning of September my family and I purchased a regular hight table four matching chairs and a matching bench. We were told everything was in stock and given a delivery date. We payed for the items and left. In late October we got our delivery. What was delivered to us wasn't what we ordered at all. We were given A high top table in the wrong color and four regular sized chairs and a regular bench in the right color. The table was so much taller than the chairs that an adult looked and felt like a small child sitting at it. It was obviously the completely wrong table and with those chairs unusable. We contacted the store and they scheduled a date for the right one to be delivered, however in November when the delivery showed up it was the exact same high top table and regular chairs just in a different color. When we contacted the store to explain we had received the wrong table again we were told it was our fault because we had used the term exchange and that meant the same item not a different item. But they assured us they would now send the right table. So we waited again. In December the delivery men show up and have once again brought us yet another high top table and regular chairs. We were understandable frustrated and decided we were going to go elsewhere. However, Beginning of January we were contacted and told that they wanted to get this right and that the correct table was scheduled for delivery on the 21. So we decided to give them one last chance. So all day on Friday the 20 and into Saturday the 21 we are waiting for an email, text, or call to give us a time frame. By 9am on Saturday we hadn't heard from them. Wanting to know when to expect the deliver so we could plan our day we called. The lady we spoke with informed us that the table we wanted was on back order and they'd email us when it was in stock. I have no reason to believe they intended on contacting us about this since it was already 9am on the supposed day of delivery and they hadn't bothered to let us know. Additionally, I feel they probably had this information when they contacted us to set up a new deliver date. Now, I think any reasonable person would be highly aggravated at this point. So, we decided to go elsewhere and find a kitchen table and chairs that were the same hight. So, Wednesday the 25th we got to the store to cancel our order and hopefully get a refund. We were informed that there is a no return or refund policy. This information had at no point previously been given to us. Additionally the policy really shouldn't apply to being given an item we did not order. We never ordered a high top table. They wanted to just try and resend the table again which we did not want. After four tries why on earth would we want to give them a fifth attempt. We did however want the phone number for customer service. They refused to give it to us and became rude and hostile, telling us we were just going to be told the same thing. When we pressed the issue the assistant manager and another sales employee tried to make us leave and accused my brother of being disrespectful. Then finally another woman begrudgingly got the information for us all while calling my brother a bully. We never raised our voices, we never cursed, we never threatened. We simply refused to let them set up another delivery date and asked repeatedly for the number for customer service. I will admit we did let them know we thought they were giving us bad service but again no one was cursing, threatening or even yelling. So once we got the number we told them they'd lost us as customers and left. We have gotten a wonderful table and chairs from Steinhafels, who by the way have great customer service and got our correct order to us in two days. We will be donating the unwanted items from Ashley's to charity. My family and I are lucky to be in a situation that the no return or refund policy is more annoying then anything. But I feel terrible for all the people that can't afford to

We had a great buying experience. The sales associate was very knowledgeable and everything went very smoothly.

I was looking for some new living room sets and a good friend of mine recommended Ashley Furniture. After looking at some of the reviews online I became skeptical. I was pleased with the customer service but even more pleased with the discount prices, and delivery fees. Great recommendation, and great set of choices to choose from at reasonable prices.

I shopped at several stores looking for a mattress. Ashley was the first place I went. They were not only friendly but very helpful and explained everything about the different products available. I told them I wanted to shop around. After going to three more stores I came back to Ashley and bought my mattress there. A great group of people to work with, and I will definitely return for any future furniture I need!

Great friendly fast service!!!!!!

The service was great. Only problem is our delivery date got cancelled with no definite new time available. It is very dissappointing. Can we get a bigger discount on our purchase?

Bill was very patient with Sonia and I. He got us to come back from the other furniture stores in the area. We appreciate his honesty!

Great service !

rude walked through the entire store and nobody told me how they could help me bad customer service they judge by your appearance i guess..

Very nice store, good customer service and lots of inventory

Great job to our salesman William!

BUYER BEWARE! We will never purchase from Ashley again. We spent over $4,000 on a new bed and mattress. We purchased a bed that in store had sleigh headboard, but switched it to a panel headboard that the sales woman suggested and assured us would work. After waiting 2 weeks for delivery, the panel head board was not compatible with the rest of the bed and it could not be assembled. 3 days later they brought the correct head board and built the frame. After putting it together, one of the drawers in the storage footboard will not close. It gets stuck halfway open. When I spoke to customer service, they refused to replace it, and told me I had to wait 3-5 days just for a technician to call me and schedule a time when they can come fix it. So they sold us incompatible parts they assured us would work, made us wait several weeks for the incompatible parts to be delivered, assembled and left us with a broken part, refused to replace it, and are now making us wait another 3-5 days just for someone to call/schedule a repair of a brand new piece. Buyer beware.

BUYER BEWARE! We will never purchase from Ashley again. We spent over $4,000 on a new bed and mattress. We purchased a bed that in store had sleigh headboard, but switched it to a panel headboard that the sales woman suggested and assured us would work. After waiting 2 weeks for delivery, the panel head board was not compatible with the rest of the bed and it could not be assembled. 3 days later they brought the correct head board and built the frame. After putting it together, one of the drawers in the storage footboard will not close. It gets stuck halfway open. When I spoke to customer service, they refused to replace it, and told me I had to wait 3-5 days just for a technician to call me and schedule a time when they can come fix it. So they sold us incompatible parts they assured us would work, made us wait several weeks for the incompatible parts to be delivered, assembled and left us with a broken part, refused to replace it, and are now making us wait another 3-5 days just for someone to call/schedule a repair of a brand new piece. Buyer beware.

Warning...do not buy furniture from Ashley Furniture..The sales people are great but once they sell it to you they are done...Then you have to deal with DSG aka customer service... when they delivered my table they damaged it... 1st lie. He stated it came that way...when I saw and heard h/e broke it....lie #2 I told them I wasn't going to sign for it and he said I had to that he would talk to company for replacement....so I called instead...didn't trust..lie # 3 they said they couldn't replace it because it was delivered which was a lie because I had 72 hour window to issue a complaint....finally after 2 weeks of being hung up on they inform that they would replace it and it would come 11/10..then they never came.... I called again... got hung up four times. Then finally someone answered and informed me it would be here 11/23..they came...table damaged....so they couldn't replace....so they said would call me with 48 hours to set up schedule for replacement delivery...Guess what they didn't call...so I called again... the young lady informed me that they would call me when it's in distribution center..it's 12/28 and nothing so I called now it's going to take 48 hours for me to receive information about my status....Do you see the pattern? Now I normally don't post but I wanted to give others a warning... I have heard from others that they have gone though same kind of service...it's just not right...the furniture isn't top quality and for the amount you pay they should really take care of their clients...

Not experienced staff. Approached us 4 times in store wanting to know if we made a selection. But went to four other furniture stores and based on our criteria did make a purchase. Ask me in two years if it was a good choice.

The salesman was very helpful. Having the item in the showroom was the only thing I would have liked to see how the recliner feels.The recliner was advertised 35 inches wide but is actually 32”. Accuracy is important.

Salesman JB was awesome. Courteous, patient, and knows details about the furniture.

Delivered wrong couch. Delivery guy didn't take back after I said "I think this is the wrong couch". Instead he said I have 72 hours to exchange and left it there. I went to Ashley in person. They discovered it was ordered correctly, but the sku in warehouse was wrong. THEY CAN'T DO ANY EXCHANGE EXCEPT THE STORE GM!!! AND SHE'S ON VACATION!!!!!!!!! WHY, why is there no mamager to override, as the front desk manager saw it was their fault, not mine???. She called customer service and they CAN'T do anything either, as result to a "policy change in December"!!!!!!!!!! RIDICULOUS!! It will probably takes weeks before I get the couch I ordered.

Please avoid this store as much as possible. We ordered a Cambeck bed in October and it still has not been installed correctly. They first sent delivery that do not know how to set it up. Somehow they figure out and damage the bed while installation . I did not realize there was also a missing piece until I saw the photos. Apparently they ordered the damage part but they do not know when it’s going to arrive. ( we do not know if they ordered the missing piece) When we went to the store we were treated disrespectfully and apparently they cannot coordinate with deliveries at their end. I would strongly advise against using this Ashley store in general.

Joey was great. I wanted a lift top table, he found it. I bought it.

Update on my last post. After posting someone from customer service finally text me. Would not speak with me on the phone. They just kept saying the same thing over and over....I am sorry but we don't cover issues with the material. We suggest getting a sweater shaver to fix it. NEVER AGAIN will I purchase anything from Ashley. I will pass this along to every person I know. Clearly they have no customer service nor loyalty to their customers.

JB was a great associate. He wasn’t pushy or obnoxious. He had a great energy, and was confident & calm. He took the time to ask questions about my living situation & needs for furniture. He made the entire process smooth! Now let’s hope the furniture gets delivered properly.

Helpful staff. Kind of frightening to get another credit card from Synchrony.

Had a great experience here, it was fun to shop here. Allyssa N. was great and helped me find the perfect couch, Thanks!

Wish I could give a zero star rating for this product and company. We bought the Baskove couch which was told to us by the salesman that it was real leather and the description also claims this, but it is not. Our couch cushions are starting to peel at the seams and we've only had it 11 months now. Real leather would not do this. Ashley also claimed that this is not a material issue. This is false advertising. If I would of known it was not real leather like stated I would have never purchased. We were told that we have to replace our cushions under warranty but that doesn't solve the problem. Do not buy this couch if you are looking for real leather and also do not buy from Ashley if you are looking for customer service or honesty.

Assisted me promptly. Found item I was looking for-it was not in store display like I was told when I called. Friendly. Answers all my questions

Nice showroom and Giselle was very helpful!

(Translated by Google) Sorry I can't type I'm sorry I can't type the board letters 😢 😂 🙏 (Original) 타이프를 칠수가 없어서 미안해요 보드 글자를 칠수가 없어서 미안 합니다 😢 😂 🙏

Bill was very knowledgeable and helped us without being pushy. We were very happy with our buy and are looking forward to getting our couch.

Real friendly service and Elias was great thanks to him and his customer service

Associate Kiersten was fantastic

Good service. Honest salesperson and a great deal.

Joey, our salesman, was great. We got exactly what we wanted. Great price and financing.

I had excellent help while finding the perfect couch and the experience was amazing.. I plan on going back next week to buy a new bed

Very nice store. Clean and well kept. Polite and helpful sales associates. Jessica was very helpful, and not pushy. Great experience, would recommend.

Jessica was extremely helpful on our specific needs and nailed the product we wanted.

very friendly and helpful staff. Affordable furniture .

Ken was helpful & super knowledgeable from the get-go! He was patient with us while we decided between a few different furniture options. We ended up buying exactly what we needed within our budget. Definitely would recommend Ashley Furniture -- there was zero pressure. Thank you, Ken!

Make sure to check their online prices. A set costing $5,000 in the store and market down to $2,900 with a tag saying 'over 40% off' was actually listed for $3,100 on their website, or only 6% off. I wouldn't buy anything here without viewing the website.

If I could give zero stars I would. We waited 14 months to get our end tables. Only for them to tell us (only after me calling each month to check in) that they discontinued the tables and would not be able to give them to us. They offered us the floor model at 60% off and had to make repairs to the tables. Only to be told when getting a refund that we got 20% originally and would only give us 40% off now. Not only that but we paid for delivery and had to go to the store twice to pick them up. The manager refused to talk to us and avoided us on both occasions. The customer service call service is horrible and doesn’t provide any useful information to customers. I highly recommend you take your money to a place that will uphold their end of the agreement. I will never shop at Ashley Furniture again.

If I could give a ZERO I would. My mom purchased a dining room set, bedroom set, and a chest.The orders came separately, she was told it would be delivered together. Dining room table came damaged and without a LEG, chair was damaged. 2/3 weeks later the bedroom set arrived- the COLOR DIDN'T MATCH. Bed and chest was ivory and nightstand came in grey which is what she ordered. The customer service people said - sorry I can’t do anything…manager - sorry I can’t do anything, 877 number, delivery people- want a tip after delivering broken furniture and giving my mom 10 min to come home because they had arrived. ABSOLUTE NIGHTMARE. You have caused so much stress. My mom had to sleep on the floor waiting while waiting for that bed to come in and you delivered the wrong color furniture. Dear owner- I see you scrolling and responding to the comments. But are you the owner of the store or are you the owner of the GMB listing that’s responding because it’s your job. And what exactly are you doing about all the negative reviews you’re getting? The service is not worth the “discounted” furniture. I hope you actually take these reviews seriously, because let’s face it, it’s 2022 and everyone reads them.

Final update. My dresser was delivered on 09/27 this week. Five weeks after I purchased an item that was "in stock".I also replied to the response Ashley Furniture provided below, asking for a credit/refund of my delivery fee and I have yet to receive a response. Crickets! They had no problem charging my credit card for the fifteenth time though. And the phone number and text number they offer sends you to the same awful customer service team you get when you call their other listed numbers.They do not care. My advice, go to Wayfair for your furniture purchases. Read the reviews before making a big ticket purchase but you will get accurate delivery time frames and will know what to expect.

Didn’t recive my replacement furniture! Still damaged at my home….. 9months

Very helpful staff.. Low pressure. Excited to get my purchase.

It was an easy and enjoyable experience. The sales woman “zemira” I interrupted her and I’m glad I did. She made the experience a WOW moment. She let me walk the store 7-8 times. Her patience was impeccable and she answered every question I had. What I soon learned was this was her first day on the floor. I’m typically a difficult and hard sell and if I leave I don’t generally return. However, her grace and poise and her ability to see through my Kevlar was impressive. I mentioned that I wanted to go over and look at another store. She simply stated ok and I’ll see you when you return. Lol. Her confidence in the sell was remarkable. I did return moment’s later and completed the sale. She is an asset to Ashley Furniture and if your not careful I may look to employ her to my company. Great job Zemira. Thanks for making me feel welcomed and valued.

I will not purchase from this store again! We purchased a leather sofa & 2 side side chairs off the floor because it was a closeout. My salesman (Joey) was not there the next day I went back to buy the set, so another sales rep helped me. I asked him about purchasing the insurance coverage and he said that it could not be offered for floor merchandise even though the day before (Joey was pushing for us to buy it). Also, they could not even wrap the furniture, nor did they even have ANYONE to help me carry the furniture out to my van!!! My only compliments are to the cashier who apologized for that sales rep! VERY angry with the customer service at this Ashley Furniture store in Downers Grove, IL!!!

Horrible experience with all the furniture I’ve ordered in the last year. I was told to expect delays but the estimated delivery dates were pushed way further back than I was originally told. My bed was put together incorrectly and I had to have someone undo the bolts and reattach as there was a safety issue. My dining set was delayed months longer than expected because the bench was not available. After months of waiting they sent the bench to tell me that he table that was supposedly available earlier (they were just waiting on the bench to deliver ) was now NOT available (didn’t know this til the delivered guys showed up) Got notification that table was finally coming this past Monday with only 48 hours notice. I rescheduled my life to be home to receive it because I was scared to reschedule because something else might go missing if I try to reschedule this furniture that I’ve been waiting almost 9 months for…used a pto day yesterday for work to make this happen. Delivery guys arrive and ask me if I want the table assembled. I said of course. The unwrapped it and supposedly parts were missing. They basically told me to refuse it. I called customer service. The two people I spoke to literally couldn’t care less about my frustration. They can’t tell me how long I’ll have to wait for a reorder. I asked if I refused the table and chairs and cancelled the whole thing how to I get a refund for the bench that’s been sitting in my garage for months and I was told “you signed for that…that’s your bench now” and “we have a no return policy, you’ll have to go to the store you purchased from and deal with them”. You can’t find any kind of corporate number. This experience has been a literal nightmare and no one on their end seems to care. Never buying from them again. * I am trying to get a manager from the Downers Grove location to contact me. If I continue to not be able to speak to a manager, my next step will be to file a complaint with the Better Business Bureau.

My salesperson, Kaila, was extremely helpful and patient during my furniture purchase process. I highly recommend her and the Ashley Furniture team in Downers Grove!

Sales person showed us all recliners that fit what I was looking for. She was very nice and efficiently handled our transaction

All 4 chairs delivered with soiled fabric Unacceptable Awaiting confirmation of replacement chair delivery date White glove delivery needs some work

Furniture finally delivered after several months of delays. Exceptional delivery service and great customer service. I want to thank Karen and the Ashley sales team for making out experience worth the wait! Thank you.

Well it was delivered in time but the wrong color of furniture was sent!!!! How do you screw that up! Disappointed

The sales lady was nice but my order wasn't sent until 3 days later. This caused my delivery to be pushed back. Customer service basically said tough s***. I had taken the day off of work and lost money because of this. I won't purchase from them again because of this.

The store has a variety of styles. Also, today I had an excellent sales rep. He was thorough about the process and ensured that I received the on-line discount. It was an efficient and relaxed process.

Ashley”s performance is HORRIFIC!!!!!! This is the worst company I've EVER dealt with, biggest regret was walking into the store! I ordered furniture in January and was told delivery would be late February-mid March. It is almost mid September and I only have 2 pieces of my order, one of which just came yesterday. When you call Ashley no one has the same information. I was told by the automated system it would be 356 weeks, yes weeks, to receive my order, a very rude customer representative couldn’t give me a date, and a sales person gave me a date of sometime towards the end of the year. When the delivery came yesterday there was suppose to be two other items, shockingly they weren’t delivered. When I called about this I was told she didn’t understand why they didn’t schedule it for the 14th because everything was in except one item and now that I’ve had two deliveries I can’t get a third until all the pieces are in. So I called the Downers Grove store and spoke to a manager. She seemed confused by what she read in her system. She said all the items are in except one and I should have received them with the delivery. She promised she would call me to schedule a delivery date, she was working until 6:00pm. Guess what, no call! I’m not surprised at all like I said before worst company ever! Shoppers beware!!!!!!!!!!

Very nice and accommodating. We definitely return again

Eduardo at Ashley was willing to make deals to secure my business! New Family Room Furniture on the way and the manager approved an increase in credit

Please, spend your money elsewhere. First experience with Ashley and surely the last one. One year ago, September 6th 2021, we made a big purchase that included a table, a bench, 7 chairs, a bed frame and a mattress. As we entered the store we were informed that they have a discount for Labor Day, once we showed interest in the table, bench and chair set the discount increased. Because we were looking for a bed frame as well the salesperson said that if we're getting that one as well the discount would increase, plus if we're getting a matress the mattress would be $500 off. We would need a mattress anyway so considering that sounded like a good deal to us we tried a couple of mattresses and settled on one we liked. We ended getting all the items mentioned, we paid and just as we're finishing the checkout process we looking at the invoice and everything seemed off. First, the discount % was different than what we were told, second there was no $500 off for the mattress. It was more then $1000 difference in what we were supposed to pay and what we paid. We calculated on paper everything, showed each step of it to the salesperson. He tried saying that everything is fine, just their system shows the discounts differently, meanwhile he wasn't able to justify the more than $1000 price difference. He even tried saying that he didn't mention at all the $500 off the mattress, then he said that it was for other mattresses, then that it was a mistake he made as there weren't any discounts for the mattresses. Also, he wouldn't say all this at once, he would in the back, suppose to speak to the manager and keep coming back and saying these different things. No manager came to speak to us directly. We spend more than half a day in the store, explained the situation to another employee who seemed to understand it all. I mean what's not to understand when we calculated everything in front of them, but no, again the story started, that discount is not available for the bed, not for the table and chairs set because we got too many, blah blah blah, they just kept gaslighting us. In the end they agreed to refund us some money, nowhere near the amount they actually had to refund, but promised to looked further into the matter. No, they didn't get back to us, not even after going to the store a 2nd time and again them promising to look into the matter. The order was supposed to arrive within 6-8 weeks, written on the invoice as well, assured personally by them that it wouldn't take longer as we specifically told them that we're having family coming over from Europe for the winter holidays. Turns out we spend the holidays without a table. Finally, the matress, bed base and bench arrived at the end of December 2021, the bench came with scratches and since then we have no updates for the replacement delivery. For the rest of the furniture they keep giving different updates each time we would call. Finally, we received the table and chairs exactly one year after making the order, September 3rd 2022, and each item has at least one issue, not even joking, chairs wobbling, wood frames poorly manufactured, the table damaged in 2 spots. I don't think they have any quality control checks before sending the furniture. Meanwhile, still waiting for the bed frame to be delivered, don't even know when and zero updates for the bench.

Sectional delivered incomplete. Horrendous customer service in trying to rectify this. Will not be ordering from Ashley again.

Couch was delivered with missing parts and customer services is insanely dreadful to deal with.

What an awful shopping experience. Made the mistake of asking an employee where the mattresses are and he latched onto us and never left our side the entire time. The "sleep expert" was overbearing, abrasive and would not listen to our preferences but rather instead told us what we wanted. We left and bought a mattress nextdoor at steinhafels. Salespeople were much more professional

Kayla was extremely professional, answered all of our questions that we had, we would definitely recommend her

One of my favorite furniture stores. The prices are not cheap but they're not crazy either. They have items across a broad price and quality range. Their salespeople are helpful without being pushy. We bought a king bed - the frame - of very nice quality on their Labor Day sale and got 20% off their list price which to me ended up being a fairly reasonable price. Some nice art on the walls for sale as well.

I went there to look at furniture so I can see it in person and get a good feel for it. I ended up looking in person and then ordering online and saving about $450.00. Not only were the prices less online so was the warranty. I also found a promo code that saved $100. All this of course made the subtotal less so I paid less in tax. And I received free doorstep delivery where I can assemble the piece myself (screw legs to the bottom of the couch). Just make sure to do your homework first

Not friendly or welcoming. Was never greeted while entering, browsing, nor leaving the store. Employees made eye contact but failed to provide any service. Never received this treatment from any other Ashley Furniture Store throughout the years.

Nelly was amazing! Super helpful 👍

Our sales person Maria was awesome and amazing! Professional and knowledgeable!

It was a good experience.

Love my new furniture. Great delivery team. They kept me updated all day

Terrible service. After 6 months of wait, they canceled my order without letting me know. Completely unprofessional

We ordered a bedroom set from Ashely Homestore in Downers Grove, IL on Feb 5, 2022. They promised deliver date would be March 14. The salesman convinced us to take a “free” Bedgear Performance mattress protector (regular price was $140 per Bedgear website). He added this item to the list with a $280 selling price and deducted the $280 from the furniture price. After 5 months, not receiving the furniture and not getting any results with a phone call, we went to the store and found out the furniture set we ordered was out of stock. That’s when the surprise came. After a frustrating 5 months of waiting and having to cancel the order due to the company’s lack of delivery, lack of communication and inability to give a reliable delivery date, we were told that we will have to pay the outrageously high price of $280 for a $140 item that we accepted only on the condition of that the item was free. Any average reasonable person wouldn’t agree to pay $280 dollars for a $140 item. If it is not illegal (bait and switch), at the least, it is unethical shady business practice. We immediately told the store manager to pause the cancellation and we would like to handle it differently. She started yelling “you wanted to cancel and now it’s canceled. I can’t un-cancel.” We requested to return this item as we never agreed on this price. She also denied it and told us to leave. We walked out of the store and felt like we were being scammed. We never received the products we had fully paid for over five months ago and Ashely got to use our money free of interest for five months. We never agreed to the price of $280 for this “free” item. We were forced to cancel the order because of Ashely’s inability to fulfill their side of the bargain. The company is not taking any responsibility, instead, they are forcing us to pay $280 for a $140 item. How can this be legal?

I was told the sectional and ottoman would be available for delivery in two weeks. Almost 4 months later I received the furniture. Terrible customer service when trying to find out the status. The only redeeming quality of my experience were the the two gentlemen who delivered it. Hardest working individuals I’ve ever seen and very polite and courteous. They deserve 5 stars. Ashley Furniture, not so much.

Waited six weeks so far, for furniture that was "scheduled" for delivery at point of sale for less than a week later. Why even bother with that scam?? Just say "thanks for the money, good luck ever getting your furniture!" This is not a "supply chain" issue, it's a terrible customer service issue. We will NEVER shop here again.

Horrible product followed by horrible customer service. Do not buy from here

No one spoke to you.

We went to the store pretty much knowing what we wanted after visiting Ashley‘s webpage. Spoke with the saleswoman who was both courteous and professional. I’m not one for shopping, being that we had been there previously, but my wife was not quite certain. My wife then went over to where the couch was located sat down, and said I love it! Again the sales woman was very knowledgeable of the product and explained the warranty and delivery.I was impressed thank you!

The distribution center hangs up right on your face, sometimes pretending they can't hear you and sometimes just for fun!!! Wow!

NIGHTMARE!!! Worst customer service and delivery!

Worst delivery and customer care experience. They can't deliver my stuff in an year and no idea how long it will take further.

Terrible service. I walked around for 30 minutes and was completely ignored by several employees just standing around. Fortunately there are several furniture places nearby so I’ll try them instead.

Delayed delivery and broken product. Never going to buy from here again

Fue muy mala no hablo inglés y solo avía una persona que podía ayudar pero fu muy grosero dijo q el ganaba por comisión no por traducir no entrega las cosas cundo dicen yo esperé tres meses y no me entregaron nada y me cobraron 1300 por canselar no lo recomiendo

My sales rep Xavier has literally changed my life! I was sleeping on a sofa recliner for the last 10 years because sleeping in beds killed my back, neck and hips so when Xavier offered to show me a bed I obliged to amuse him but this bed was so magical that I purchased it and have not woken up in pain once since sleeping in this bed! Thank you Xavier!!! I recommend you to everyone I speak with!

Had a great experience. Nelly was my salesperson and she did a great job showing me different options for sectionals. She helped me find the perfect one for my needs. She also had the manager Justin help getting the price point I was looking for. A+

My bed, which I’ve waited 7 months for - arrived today with 2 of the support feet missing. It’s in a pile of parts right now on the bedroom floor. Very frustrating to have waited all this time, now to wait God knows how much longer to get these parts and have it put together. Really Ashley??

I personally would rather drive to Darvin

Came in super late on a Saturday night and everyone was really helpful. Ask for JB, he's great and was very helpful along the process. We stopped in earlier in the day and none of the employees were constantly bothering you like every other store. Highly recommended

Very helpful saleswoman named Kayla 👍

Great customer service and prices at 30% off this weekend. Elegant design and quality furniture

Salesperson was not able to provide proper guidance and price neither manager supported. Had decent experience.

We had a very pleasurable experience. Our sales person spent the time with us to get what we wanted.

Great products, helpful staff !

Delivery was scheduled between 9:00 and noon they showed up at 2:30 spent two and a half hours on the phone with customer service which hung up on me twice didn't make me very happy

Total scam. Unfortunately, I should've read these reviews before purchasing. Nelly was wonderful so this is not a reflection on her, but the customer service process is piss poor. I mean that. I had a customer service agent tell me he doesn't know the cancellation policy, doesn't have a supervisor, and can't cancel my order over the phone.We ordered a sectional in store from Nelly (again, amazing) and felt comfortable. The item was in stock so we schedule a uhaul and a pick-up on Friday July 8th. When we called in July 4th it was confirmed the sectional was in the warehouse waiting for us. Great! Wrong. We got a call on July 6th telling us only half of the sectional is available now, the other half will be available for pick up in a week. Well that doesn't work because we already booked our uhaul, we asked for free delivery to fix this issue, they said no.I called back since I have a question, and I was told the updated time of arrival for the 2nd piece was now 2-4 weeks but nothing was guaranteed....None of the agents I spoke to were helpful, or even a tad bit nice. I've never received such horrendous customer service, and now I'm worried I won't be able to get my money back. Will be going into the store to cancel.

I bought a sectional aug 2020 with the 5 year warranty , didn’t like it and tried to return but was denied.. okay, whatever. Fast forward to now, tried to make a claim with the warranty company to get a sunken chaise of the sectional replaced. Was told it is NOT covered under warranty !!! And the whole runaround to get to talking with somebody on the phone took 2+ hours just to be told that I’d have to pay out of pocket to replace the chaise. Everything about this company and their affiliations is just disappointing, especially their quality!

The pricing was very deceiving. I found it $400 cheaper at another store and reached out to price match and they would not.

Ashley furniture is fantastic in the actual store and very Kind; However, I do I have to say I’m very disappointed with delivery. Our furniture was delivered the first time incorrectly time wise and damaged. The delivery men did not speak any English and hung up on me twice after pulling into the wrong location. When they said they would be back with new replacement items, which took another 3 weeks, they never showed up with our order when we confirmed our order and time and were told by several customer service reps that it was on the way and spent the entire holiday weekend at home waiting for an order that didn’t show. Still have yet to receive the order, and we’re told that it was delivered to us and there are pictures of it in someone else’s home. The experience is now comical and to say the least we will not be doing delivery again.

Joey was very sincere and did a great job trying to get the best deal for us. He didn't quite get our tastes, but he kept working until we got the couch we wanted. Great guy. His manager wasn't as friendly and was a bit patronizing, but we only had one question for her and she answered it so her attitude didn't spoil it. We found a couch and dining room table and chairs.

Ordered a sofa from the Downers Grove store on 5/27/22 with a request that it be delivered on 6/18/22. Three days before delivery we realized that the sofa would not fit in our new home. Called on 6/15/22 to cancel the order and found out at that time that the order would have been delayed until mid-July anyway. Requested a refund at that time (they said the refund would be received in 7-10 days). It's been three weeks and we have not received a refund. We tried calling the store, but calls go to a third-party service (you can't actually talk to anyone in the store) after waiting 30 minutes and more on hold. Found out from "customer service representative" that no refund was ever issued. They now have a "ticket number" open to see when a refund will be issued which they say will take 7-10 days to determine if a refund will be issued. Tried calling corporate, but each store is independently operated, and they cannot issue a refund. Tried using their "text number" to see if we could get a status of refund. Their response is, "we see that the order is cancelled but not finding any tickets for a refund". Next response was they cannot do a refund because that is a different department, but we should see a refund in our account in the next couple of days (which we haven't). Customer Service has no idea when or if we will receive a refund. We were planning on ordering a new sofa and bedroom furniture but will have to look somewhere else. Can't believe this store won't even answer a phone call or issue a refund for an item that was never delivered.

The furniture itself is beautiful and in good condition but the service sucked and I didn’t get my last pieces til 6 months later. Not sure if I will EVER shop here again

Sales person was Great. but it seems to take a long time to complete the sale--that is waiting for the paper work to come out. Would I go to Ashley if the future--For sure

Love the Ashley team in Downers Grove. Mr.Patel was exceptional at his job. Keep up the amazing work! Wow! Wow! Wow!

Biggest rip off I've ever experienced. Paid for the "white glove" service. The service consisted of dropping off 2 different couches for a sectional. One brown leather and one grey of a totally different material; not sure who thought that should go out for delivery. I paid over $3,000 for a couch that fell apart and looks awful in 1 year. They take pride that their furniture is made all in house. Maybe they should consider outsourcing to a manufacturer that can build quality for that price point. The best part is I paid for the warranty from the store that was supposed to cover anything but guess what it doesn't cover their manufacturer defects for the couch that fell apart and was defective so that was an additional waste of money. Go elsewhere save your money.

Worst service ever.all new hires who were fighting with eachother and lack of knowledge. For every question they do back to manager...when ordered lamps came in 2different shipments. Worst customer experience when u call...won't recommend

Netty was most helpful, helping me pick out chairs to go with the table that I chose. She knew exactly what I needed and didn’t waste any time. She was able to get me the discounted price from what I saw online. What a great experience that was working with her!

Sales people were friendly and helpful, they honered the online price which was cheaper than the store price. The loveseat has a little tear in the back and the dining room chairs are very wobley. Tech supposed to come out and address the issues. We'll see?

Before sale they’ll be so nice with you but after the transaction or payment that’s when the worst experience happens especially in this particular store. But I’m giving 1 star because the salesman was nice and helpful but the Manager was awful. We have been deceived with such Memorial day promotion instore, had been told many times that email will be sent showing the price breakdown but none had been received until delivery date where we found out that we were charged for the full amount of what we initially had with them. The Manager even said “Oh we will apply it and anything in excess will be back in your card” and was so in a rush like won’t even entertain us, oh well why would she since we have been already charged. Tried reaching them including customer service for the past weeks and in the end deescalation would just say is “sorry for the miscommunication “ which is absolutely unacceptable for such stress and too much time it had cost us. It’s not miscommunication, it’s misleading info. We used to always purchase our furniture and mattresses from Ashley in the past years but this recent horrible experience will be the last. Store is definitely poor business and will avoid all possible means for their accountability not to mention even customer service sucks! Super stressful! NEVER AGAIN!!!!! *** Okay, so just an update, as of today 7/10/22 NO RESPONSE or whatsoever from the email or DSG special team. Obviously it’s a canned response to the comments or review written here. Don’t even waste your time with them. Very disappointing Ashley!

It’s 7am an the delivery driver called mad saying he’s at my house with my furniture, my delivery is scheduled from 830-1230, the delivery driver yelled at me so bad an hung up in my face, remember He has to come Thackeray to my house at 830 I don’t think it’s gone be a great visit!! I’m so mad I can’t even type

Kaila was Amazing! We came in for just a Dresser and bought: A Bedroom set, a Dining room table and chairs, also and Entertainment Center. All because we not only like your furniture but more importantly we liked and trusted Kaila to work with us to get what we needed for our New Home together! Before our furnishings were “Yours and Mine, Now it’s ours!”.

Delivery to my home 06/03/22,said that in 2 hours someone will come to assemble, the pictures are from today, June 10, we complained several times about the same answer, someone will call you in 24 to 48 hours, no one has ever called us, when we went to complain to the store the manager calls the police on us. I recommend to everyone to avoid ashley.

Helpful salesman, pleasant experience! Would recommend to friends.

Extremely disappointed. I ordered a dinning table set (including tables, chairs and bench) in Dec 2021 and was told a delivery date of March 2022. It's June 2022 now and I am still waiting for my order to be delivered. Every time I call them, the delivery date is pushed another month. Now they are giving me July 2022 as the delivery date and it is still not confirmed. The full amount was already processed on my card in dec 2021 and even after 6 months, I still have nothing delivered. When I asked them if I can cancel my order, they told me there'll be 10% cancellation fee. Absolutely disgusted. I have ordered from so many other stores and no one processes the charge on credit card until delivery is scheduled. I understand there is a backlog due to covid but ALL other stores I have ordered from have delivered on the expected delivery date. Ashley's is the only one who keeps pushing month after month. You call customer service, they say there is nothing they can do. Never ordering from Ashley's ever again.

My saleswoman, Giselle Camacho, was great! Giselle was very friendly and helpful. She knew exactly what I was trying to find and made me feel comfortable throughout the shopping experience. This is the exact opposite of the way I felt when I shopped at The Dump. Ashley furniture was a great shopping experience and I would absolutely recommend it to everyone. Giselle is a true asset to your business and deserves to be recognized for her amazing service.

Good selection, quick service. Evasive on pricing. Saw why when I went to get a picture of couch online and saw the price bout $200 less than we were charged.

My family and I walked in and were happily greeted by nick. We were there to get my 4 year old a new mattress and Nick was awesome. Beyond professional, knows his stuff inside and out, not pushy (I work in sales myself and can appreciate it) and was super friendly and polite especially with my kidsm. He is a great asset to your team.

This was by far the worst experience I have ever had with any furniture store. We ordered a TV stand, two bar stools and a coffee table. As soon as we bought the furniture - our salesman changed his tone with us very abruptly. He went from being very helpful and friendly to unresponsive and rude. WE WERE DELIVERED 4 BROKEN TV STANDS. When I called our salesman to help us with the situation he said "Well we can't do anything about the piece that's in your home" - so I had to follow up with the warehouse folks time and time again (it took almost 5 months of calling and getting broken tv stands before I got delivered a piece that wasn't broken) As for the bar stools and the coffee table - my salesman said it would be coming in 6-8 weeks. When I called to schedule deliver THEY SAID 36 WEEKS. I understand the global supply chain issues - but that is wayyyyy more than 6-8 weeks. When I called in to get a refund on my items - they said they couldn't do it and I should come in on a weekend and speak to a manager. They were very dismissive and would keep us on hold for hours and I would have to keep calling back just to get the run around. All in all - I am so disappointed with the customer service at Ashely furniture and I will never be coming back to this store again. What a terrible waste of time.

it was an excellent shopping experience. . Shaniqua our sales reps get an excellent job. She worked hard to help us stay within our budget, and I appreciate that.

Great price on a nice piece!

Waiting 1 full year or longer for our bedroom set order

Cesar was very helpful and knowledgeable.

I ordered furniture for my entire house. My beds was delivered in 3 seperate orders. First the headboards, then the rails, the the slats. There was always problems or errors with the delivery and installation.I called the store and customer service neither were any help. The store policy with the delivery clearly states the custpme have 72 hours to report and problems or defects with the product.However when I called within that 72 hours window I was told I could not return the product. This should be against the law for the store not to honor its own policy. My king size bed was installed with only 2 bed slats. No question it collapsed. Customer service rep informed me it would be more than a month to get the proper parts. I now had a bed for more than 2 months that has a valley in the middle and rests on the floor.I am highly upset and unsatisfied with the products, customer service, and sales reps all together. I would not recommend anyone to shop at Ashley HomeStore in Downers Grove, IL on Highland Ave directly across the street from York Town MallI will never shop here again and strongly recommend you not to as well.

HORRIBLE FURNITURE QUALITY - DO NOT COME HERE BY ANY MEANS. THEY SOLD ME FURNITURE THAT LITERALLY BROKE DOWN 2 MONTHS LATER. THEIR CUSTOMER SERVICE IS A JOKE AND HAS NOT HELPED THIS ISSUE THAT HAS BEEN ONGOING FOR 5 MONTHS. STAY FAR AWAY FROM ASHLEY FURNITURE.

Xavier went above and beyond proving great service.

Ashley Furniture is a must if you are looking for quality furnishings at excellent prices. We were fortunate enough to have one of there best sales persons, Kaila, she was with us from concept to completion. First rate, consummate professional and friendly to boot. If you are in the Chicagoland area, it’s worth a drive west to Downers Grove to experience total customer service.

Their 18-21 year old "white glove" delivery guys don't have tools to assemble and *drag* (not carry) furniture across length of wood floors and new carpeted stairs. I mention their age because when I asked may I help you *carry* this, he replied "don't worry... we've been doing this for a really long time".ps. don't trust the delivery date or time. it happens when they want it to happen.

Salesperson introduced himself and gave me the freedom to look around on own yet was within my eyesight for questions. Was helpful, gave guidance, took measurements and did not pressure.

Salesman Mark very very helpful, professional and friendly friendly

Ken was awesome and not pushy like most are. I would recommend him to anyone.

We are still waiting on a full bedroom set we ordered Aug 2021 which had an estimated delivery time in late Sep 2021. Part of the bed frame arrived in September, so I ordered a nice mattress anticipating those pieces to be arriving shortly. Nope. I had to rig up something up out of 2x4s to make it work as we don’t have space to store half of a king size bed frame and mattress. Also my pregnant wife needed to sleep on mattress that wasn’t on the floor... Every time I call to check the status of our order I am told that it will be delayed another month or 2. Nov 2021 I received the nightstand which wasn’t assembled which we paid extra for. Also the nightstand was missing a few holes to attach the legs which I had to drill myself. Now it’s almost May. Still missing the rest of the bed frame, 3 dressers and a mirror. Half of our clothes are in storage bins. We had 0% financing until 2023 which at this rate is probably when our furniture will arrive. Buyers be warned. Your items may take FOREVER to arrive. *update 5/19/22 My items are scheduled for delivery in august now. In August we will have paid in full for furniture that we don’t physically own for a full year, if it’s not further delayed. *update 3/15/23 FINALLY received the headboard and footboard! It was a tad embarrassing having a cobbled together bedroom set with 2x4s but it looks beautiful now that it’s together.

Right from the start Christian.J was welcoming and helpful. Very honest and right to the point. Would definitely come back and ask for his help again

The sales assistants were so nice when you wanted to buy something, but after a purchase they don’t recognize you. Even a extra piece was put in my account because of their mistake, it was a painful way to return it. So many lies! They transferred the calls to each other and were so rude! So much frustration in Ashley store. Disappointed and angry that I never go back to this store! Totally Hassle!!

Sales rep very nice not pushy and explain all details without asking.

I don't even have the time to even explain what transpired. I just know they will definitely be eliminated from my to go place. To reach it's own. Bye Felicia.

Order a bedroom dresser, kitchen table with 4 bar stool and desk with chair and the quality of this furniture is absolutely horrible I can only put lite pieces in the dresser and had to have a tech come out for parts that fall off as I open the drawers. The kitchen chairs are falling apart and i don’t feel comfortable with my children sitting at the table I would never shop here again

Absolutely save yourself the time, hassle, and money and do not buy a single item from this store. We purchased three items back in March of 2022, one of them being a tv stand. The tv stand came damaged when it arrived so we asked for them to replace it. A couple weeks later they come with a new one, ALSO DAMAGED. The delivery man this time tries to convince my husband that he can fix it really quick and that we don’t need a new one. He “fixes” it and then an hour after he leaves my husband gently opens the cabinet door that he supposedly “fixed” and it falls off the hinges completely. They came for a third time a week later with a third tv stand, DAMAGED AGAIN. We have asked for a refund on our other items that have not yet shipped because we fear they will also come damaged but they will not provide refund for the tv stand as it’s “already in our home.” We have been given the run around for a month now by the store manager, the warehouse, customer service, and the representative we worked with to buy this furniture. This is by far the worst experience I’ve ever had at a furniture store so please whatever you do avoid Ashley and buy your furniture from multitude of other options out there.

I would give "0" for my sales and after sales experience with Ashley Downers Grove if possible. I was shopping for furniture for the whole house and had the worst experience at Ashley. First of all, in the store it took forever -2.30 hours- for the salesperson to check the stocks and complete our ordering process.We already knew what we wanted and were there to order only. Then the order was wrong of course. The items he said in stock was not in stock. I technically got financing for 12 months, not surprisingly the statement was the full payment and more than I was supposed to pay. If you try to reach a salesperson to correct this, good luck with that, no one answers the phone and customer service can not help with the billing.I regret the day I walked into that store. The rest of my furniture shopping at other stores and online went smoothly so it is not about the current supply chain problem.

DO NOT PURCHASE FROM THIS STORE. Absolutely the worst. Scheduled 3 different deliveries of the ordered box springs. All three times the wrong size was brought. Went to the store twice in person to straighten the issue out. Actually had one of the floor salesmen recommend using the wrong size box springs because it only hung out by 2" on either side. Second rate, just make a sale, forget about the customer afterwards. We finally went to a different company and purchased the correct size box spring. Ashley never made good on the order.

If there’s a 0, i will give 0. Not delivering on time. 9 months have passed, our left arm chaise still not delivered. We always following it up with them, 12-16 weeks, that’s what they always tell us. Called today if we can return the other half of the sofa but they said no. Don’t do business here!

Ashley having gotten just what we wanted at good prices wonderful experience!

Ordered king bed set and mattress and at first the sales girl was nice. The day they came with the delivery they show up with out the bed. We understand that delivery issues happen but they never informed us. Even 24 hour notice would have been nice because the day before we disassembled our current bed and threw it away. Now we have nothing but a mattress. The sales girl has not been responding to my text msgs and calls. I called the store to speak to manager and have been ok hold for 45 mins. Also when they came with the delivery the guy was trying to rush us to accept the incomplete order. He was litterly bullying us until my mom told him to chill out and stop rushing us to make a decision. They wanted to trap us with the incomplete set and have been horrible with there service in total. I WILL NEVER BUY ANYTHING FROM ASHLY AGAIN AND WILL TELL OTHERS NOT TOO AS WELL!!!

Nice store. Great people to help. Nice furniture. Expensive

Trying to cancel my order months after it was not delivered as promised got me a restraining order so I can never go the the store in Downer Grove IL or I will be arrested just because I warned other customers at the store they will get the same treatment like I did. Stay away from Ashley Home Store.

No, I do not recommend this store! Zero customer service!!!

Just moved into a new apartment and needed to buy a couch for the first time. Kaila helped me find the perfect couch and didn’t make me feel pressured or uncomfortable like I did at other stores (Value City/The Dump/Steinhafel’s). I’ll definitely be back when I need something else!

My sales person was Julian T. at Downers Grove, IL location. I am extremely grateful for all the help he provided to my parents and me today. He is a great listener, very attentive and detailed… and very thoughtful. Every question was answered promptly, he went above and beyond keeping our wishes and budget in mind and we can’t be happier to have purchased a few pieces from the store to help furnish my parents new condo. We were not planning to purchase anything as it was our first stop at the first furniture store on the way home, the only reason we ended up walking out with a few items is Julian. He made our day and saved us many trips to other furniture stores. When we get our furniture delivered next week I know we will have a “Julian” story to go with it. THANK YOU Julian!!!

# "ONE"

Monique was my Salesperson. She was attentive, and gave me all the info needed to make a confident purchase. She’s in high demand so appointment recommended but got the job done👍🏽

The store was good. We found what we were looking for but staff was a bit uninvested in their customers. We found what we wanted ourselves and the checkout process was a bit clumsy. The price was good though. Update... I am trying to get a hold of a manager with an issue with my order. It is impossible to get to a live person. I have called a dozen times and keep getting hung up on. I now will have to go in person, but I was told my item was guaranteed in stock, now they are saying 16 weeks. I am extremely upset over the dishonesty and would like someone to contact me.

sales staff was excellent. so much beautiful furniture to pick from. and delivery is in a few days!!

Very nice furniture.

Nelly was great and made the purchasing process easy and enjoyable! Very good experience.

Great place to shop for furniture this was our second visit and second purchase. Everyone was very helpful and knowledgeable about the products and services with no pressure to buy an extended warranty or any other service.

Armanti was very attentive and helpful

After having a real bad experience at another furniture store, I decided to go to Ashley Furniture! When I walked in I was greeted with a smile by Xavier. He was such a charm! He had lots of patience even before I told him all my horror stories from 2 other furniture stores. He assured me I wouldn’t have that problem with his store and he was right. They had everything I wanted in stock except my bar stools but he gave me plenty of different options. He went above and beyond we spent 3 hours together 😩 yes 3 hours! I showed him a video of my house and we went furniture shopping lol I made sure I got what I wanted and so did he. Our 3 hours together consisted of Xavier not just trying to make a sale, but really getting to know his customer wants/ needs! We laughed and joked with others on his shift. They all were great! Thank you Xavier!

I had a great experience at this Ashley store. Kaila was so helpful and found me the perfect couch. She was super patient as I was being thorough and probably sat on almost every couch in the store. I'm very pleased with my purchase. I highly recommend working Kaila if you visit this location!

It was a good shopping experience. 👍🏻

Armanti helped me pick out a living room set and a mattress. He was very knowledgeable on the product, and the sleep geek that worked with us was just as wonderful. Over all great experience, didn’t feel hustled or rushed to buy.

The store was beautiful and the service was spectacular. My sales Associate was Victor Fontanez. He was courteous, knowledgeable, and most accommodating. When I return to your store in the future I will certainly want him to assist me with any further purchases.

Please know before you purchase that they will not base your purchases on facts, they will keep having you run in circles, we understand the pandemic has backlogged most things but we were told everything we ordered which by the way was over USD 20,000 was in stock and delivered by 3/4/2022, we only got a love seat, entertainment centre and half of the portion of my office desk, we have been trying to reach our sales rep Xavier who has now stopped responding and we have no correspondence on how and where our furniture is! If they would have just told us items are backlogged we would have planned everything accordingly but the rep stated an argument saying “no I did inform you”, no one answers your calls post leaving the store, they are just there scooping sales for commission and after you leave good luck to receiving your furniture! Please make sure you guys calculate your odds before giving your furniture needs to Ashley! We had so much trust and faith in the process as their customer service in person was fine till we placed our orders and post closing on sales they wiped their hands and waived us good bye! This is from our personal experience and purchase of 20K worth if furniture with no word from the rep or store manager which by the way was promised to us that we will receive a call from them at 5:00 on 3/7/2022! Please guys have no expectations from this place, I am the most rigid person when it comes to reviews, I despise writing them but this experience was so horrible that I think a PSA was required!

Mark was very helpful and items arrived as expected

Great store. We found just what we were looking for and made in the USA.

Still have not received my furniture that was purchased in November and being charged and paying for it already even though I have not received it.

I had the best experience shopping with Ella she was amazing ! Super professional as well , I bought two tempur pedic mattresses and since then I’m getting the best sleep that I ever had ! Thank you a lot Ella for your help! I’ll come and see you again for sure ! 😊😊

They have quality furniture. I recommend the Oak Brook location over Orland. OAk Brook rebounded my taste for the company as I have. We. A customer for 15+ years. Orland left me salty but I am back.

I think in this day and age it is important to find economical prices for utility items that are needed but even more important is excellent care and customer service, Ashley’s does just that! We had the pleasure of meeting Xavier A today at the Lombard, IL location, he jumped right onto our plan, our time restrictions and managed to juggle a lot for us, we had one hour to choose an entire house worth furniture and he respected and helped us till the end! He was extremely caring and genuine and we need more people like him in the retail industry!

Their stuff looks ok. But you get attacked by a vendor expecting to make a sale as soon as you walk in. Very uncomfortable shopping experience

Bill walked me around the entire store showing me pieces that might fit my needs. I found out the price of the furniture, delivery fee, and protection plan were cheaper online. He matched the cost of the furniture but it still cost me a few hundred dollars more overall. He said that having a sales rep involved in the process would benefit me in case there were any problems. The first problem I had he referred me to the 800 number. And it went downhill from there. Not all pieces were delivered. Then I complained about the table and 2 of the chairs. The table was eventually replaced. A guy was sent out to repair the chairs. At that time he said he ordered replacement tops and they would be mailed to me. I had forgotten about it until recently and called to check status. They have no record of any of my calls about the chairs. The photos that the delivery drivers took of my complaints are not in their system. There is no record of any replacement parts. Now that too much time has gone by, they won't do anything. Last time I'll buy from Ashley, and I've furnished 2 houses with them in the past.

vic was awesome and such a great person to work with. he listened to our bedroom furniture wants and needs and was also super knowledgeable about all the mattresses in the store which was definitely needed during our search for the perfect mattress. We are extremely satisfied with the service we got and the purchases we made because of Vic’s help. 5 star service right there.

Great service, happy to get the President's day sale before it ended.

Great experience and deal !!

Marcus was very helpful. It was a great experience.

Salesman was knowledge and courteous very nice to work with But bed prices a little bit to high.But He promised me a bed pad and pillow but since I found the price guarantee he had to honor he took it off the bill with out me knowing so much for honesty.cause of this I will never buy here or any of my friends or family .

There was a big enough variety that I was able to find exactly what I needed! The salespeople listened to my preferences and I didn't feel pressured. And everything was very reasonably priced!

Khalid & Victor were very helpful!

convenient location competitive pricing very nice salesman

Purchased furniture in November to make sure I would have it for a Feb move. Information on my order was never the same, never accurate and varied by the person your called. The service at Ashley is terrible, do not buy here! I highly recommend you go somewhere else based on my experience.

Cesar Rosa sold me a dinning set back in November. I was no pleased with the service as I was promised to have it by December. I checked in with him in person a couple of times but there was never an update. I went in person on January 15th to cancel the order because I just couldn't wait any longer looked at me and said "I will cancel it" Until now February 16th I have not received my full refund back. I had to call my bank and dispute the transaction to get my money back and I still see the rest of the transaction posted on my Ashley credit card. NEVER go with this man for a purchase. He seemed to be honest but it turn our to be the complete opposite. I'll never buy again from this location and will share my nightmare with my family and friends. Save yourself a bad experience!!

Very great experience. Sales associate was able to help us right away and get us out fast enough

There 6 weeks delivery was not true. Try to buy to other stores.

Victor was very helpful!

This store does NOT deliver the products it sold us. I ordered 2 full rooms of products on October 3. I paid a huge down payment and still have not received my furniture. I was promised December delivery and it’s now mid February. This store WILL LIE TO YOU and never deliver. I called many times and was promised new deliver dates 3 separate times. I have not received a single item and they never follow up with promised call backs for delivery. I called back again at they want to delivery my furniture in late May for an October order. They still won’t give me a refund for furniture I paid for 5 months ago. Horrible experience Update: After I posted this review they scheduled a partial delivery of my order for 2/11. I confirmed over text the delivery time but they were no call no show. I called once again and they said they could deliver in a week. We’ll see.

Had to touch up wood on electric fireplace credenza. It was scratched in many places on unit

I had a great experience at the Downers Grove location. I had been looking to purchase a sofa over the last few weeks and decided to stop in at the Ashley Homestore and I’m glad I did. I worked with Kaila and she was awesome! She was helpful, extremely knowledgeable, and most importantly didn’t try to sell me just anything. She asked questions, actually listened to my answers and found the sofa that worked best for me. I previously had a terrible experience with another furniture store but the Ashley in Downers Grove is top notch.

Reducing the Start from 2 to 1 due to poor support from the text platform mentioned in owner response. Looks like this is generic response owner is making to most of the google reviews. I been requested to call back from any managerial person since 3+ week but never got call back. Please try not to use the service of this store. I had so bad experience in customer service and delivery. I made order furniture for my whole house from this store. But the sales person who assisted me was left job from the store. Therefore no update on order after 8 week of the order date. Trying to call multiple time but no one responded. Luckily after 8-9 week of the order date one of the manager tool the order on their list. But it was too late because within those 8 week few of the product was discontinued by Ashley. Moral of the story if you order furniture then customer has to make sure the salesperson delicate your order to other salesperson person otherwise you may wait for more then 5-6 month but you never going to get furniture. Some how i started getting the few pieces of the furniture delivered and now i have approx 2 pieces left for delivered. But then the manager who took order on their to do list is also not responding to text messages and as usual no one pick up the call and if by any chance someone picks up the call but getting the answer that sales person assisting you is not on duty. Left a note for call back for multiple time(Approx 4) but never get call back. Really frustrating! So poor management. I would suggest not to chose this location for order your furniture. Sorry to place this kind of review but as a customer struggle what I faced i hope other customers don’t face that and you guys can do improvements in your process.

porqueria de colchones memory foam son usados ahora entiendo por que dicen que te los cambian pero tampoco me lo an querido cambiar y la cama reclinable una porqueria se levanta de un lado mas que el otro y se.siente que uno se can cero 🌟 😡 constumer services nunca te resuelven ni te regresan las llamadas pesimo.

Horrible customer service after sale. Our salesman was great, until we found out he just stopped coming to work one day. Furniture estimated for arrival middle of November. Here we are February now and still have nothing. No response from the store. Store doesn't answer the phone. Guy in the mattress department is SUPER rude, never gives his name and hangs up on me. Just keep getting the run-around with new dates. No one seems to know what's going on. Just disgusted. Update - NOTHING is resolved. The store has now blocked my phone number so I am completely unable to call them for updates. Their parent company has been contacted by Ashley corporate and will not respond. The store keeps deleting requests for a manager to call me. I supposedly have a new due date next week, but I'm not holding my breath. And the text support received is lacking. I just want to talk to someone who can fix this.

Marcus was very professional and knowledgeable about the merchandise we purchased. The prices were in our budget. And we were very pleased with what we bought. We purchased mattresses from Monique she helped my mother and me to choose the correct firmness and price for her money. When we purchase. More furniture we will be back at Ashley.

I've waited over 4 months for this couch. My husband took the day off today to be here during delivery. They showed up and then left because they didn't want to unwrap the couch and take the pillows off to get it in the door. I have a standard front door. I'm almost positive that there's no possible way to get a couch through a front door without taking off the pillows and sometimes the legs. I understand that shipping delays are a thing now, but delivery people that don't deliver? They also broke two of my light fixtures before they left. WTH!? My husband is still trying to get a customer service rep 4 hours later. This was lazy and inconsiderate. Horrible service. Take your money elsewhere.

Victor F had so much patients with me. He walked with me as I made a decision on the chair I wanted. He did not rush me on my decisions. He was awesome and I am happy with the product I purchased.

Bought the Furniture during Thanksgiving, and there is no update yet. Now they say the estimated date of delivery schedule is 2/23/2022, which again is just an estimate. Worst experience right with the salesman who I purchased this from. For People below giving 5 star review - Let’s see how long you wait for your furniture delivery. I am tired of this Store and it is an absolute aweful experience with this store. Additionally, looks like there are a huge number of customers who have same issues. I should have read through these before.

We had a good experience purchasing our couch and lamp in the Downers Grove store, however, I needed help on my order afterwards before it had delivered and I have called the store 4 times now and emailed over the past week and our sales rep nor the manager has called me back. Unfortunately, only the store can help you if you bought it in store and they don't seem to care to even reply. I will not be back. Update: I finally got a reply from Ashley after posting this review with a number to text in which they assured me my cancellation would be processed and I'd get a refund and email confirmation. Over two weeks later and still nothing has been done. This place is a fraud.

Horrible service

Great store! Xavier greeted me right away…didn’t pressure me and answered all my questions when I was ready. He also allowed me to walk around without hounding me like most furniture stores “sales” do. I actually purchased based on his professionalism, friendliness and efficiency. I appreciate you my man…keep up the good work and buy that watch you like. The $1,000 give away should go to you, the employees like Xavier. Thanks again! Danny

If you have to return an item, they will give you the run around of your life. Every time I call and have been calling for last 5 days, I’m told a manager has to do it and I will get a call back but never hear back.

Out looking for dining set, stop in Ashley was greet by sale associate Ken H. Was pleasantly surprised on his approach in greeting me and willing to help me in my search. I explained I was uneasy in stopping by Ashley due to uncomfortable incidents at one of there other locations (Burbank). No acknowledged by any of their sales associate after browsing through their locations in search for mattress at that time. Ken was very apologized for the unfortunate situation . Ken and the other team members were very welcoming and helpful.. I will speak very highly of the customer service at this location. Thank you Ms.Murphy

(Translated by Google) They want to thank the team of this store and its manager for THE attention and their pSence and how fast they were The Paper of MY purchase I hope to see you soon after liquidating MY purchase. (Original) Quieren dar gracias al equipment de esta tienda y su manager x LA attention y su pSiencia y lo rapid q isieron El Papelbon de MI compra espero verlos may Pronto despues de liquidar MI compra.

Victor was amazing on helping us find our prefect bed !

I didn't expect to find ANYTHING that I'd like. But, since I was closer by I decided to stop in. Mariela was the first person to greet us at the door. She was very nice, personable and professional. Mariela made everything fast, easy and even provided me with her personal cell phone number to contact her if I had any questions. If you happen to stop here, I highly recommend you work with Mariela!

Our experience working with Christian was great. He was helpful, patient and informative!

Very good experience. Helped by victor. Whole process easy and fun .

Whent to this store on friday walk in rher they were a bunch of so call sales man all of Them white guy exept on was afroamerican ,they see me walk in look at me and keep talking when to see bed room set , the jong afroamerican gentleman came and intrduce him self star talkin he when to get his tablet i keep looking at furniture oh boy what a cheap material they use ,then they want arm and leg for ir never again

Cesar was great to deal with. Professional & polite. Looking forward to receiving the furniture.

Not only did Victor present himself as a knowledgeable and helpful salesman, he is a truly kind and considerate human being. Appreciated his honesty and professionalism.

Ken was an excellent, personable, and professional salesman. Made our day!

Our experience with Victor was wonderful and absolutely seamless. My husband and I visited on New Year’s Day knowing exactly what we had in mind. Victor greeted us as we walked in and wasn’t pushy at all. We told him what we were looking for and he showed us exactly what we wanted and walked us through different options that would fit our budget. He explained the protection plan, and delivery service as well. Our experience was quick yet thorough. We told Victor we were happy we had the chance to work with him and would do so again!

Marcus Moreno from Downers Grove was so awesome. He came on his day off to work with my schedule and got the deal done. Now that’s dedication! Thank you and will be doing more business for years to come

Three months after canceling an order, and I still have yet to see return of my money. BBB has been notified and is now handling. No one answers the phone, so if there is an issue you must go in. The guys working there aren’t bad, but the company is horrible.

Matthew was very informed about checking every question we had and seamless in writing up our purchase. Nice kid who served our country. Thanks Matthew.

I had a really nice gentlemen who helped and I was his first customer. It took a long time but the young gentlemen was very helpful and a little nervous as well but in end we got a great living room set.

Terrible experience, i bought a bed, 3 weeks and 4 deliveries after still not having all parts DO NOT SHOP HERE

Dolante was exceptionally patient. He provided phenomenal customer service. I genuinely appreciated him seeking assistance from his co-workers when necessary .

I wish I could give them 0 stars. I ordered a couch but had to cancel the order due to space limitations in a room I thought it would fit in. I had to call 3 times to cancel my order - which then took an addition 72 hours for the “cancel order” to go through pushing back when I would get my refund. Then they told me I would get my refund 7-10 business days “Guaranteed”. I waited the 10 days and didn’t get my refund. I have called Customer Service at least 6 times to try and get my refund and finally the last guy said “well we don’t deal with the money aspect of it, we just leave a note for the primary store to read. You have to call the local store to work out the refund details.” I have tried to contact the local store 4 times now but no one answers the phone. Still haven’t gotten my money back. I will never set foot in an Ashley HomeStore again.

Amazing experience. Great staff, very helpful but not pushy. Also amazing quality of furniture and good pricing

Friendly staff. Low inventory due to pandemic, thus orders may take 8 weeks or more to process

We had a great experience at the Downers Grove store. Great customer service. Cesar was our sales person. Very knowledgeable about everything. Not pushy at all. We definitely recommend Ashley Furniture!!!

Bob the sales man was very intelligent show me lots of attention very interested. He should be accommodated from his boss did a great job. Store manager great hospitality he was great too 👏👏👏

Very pushy salespeople. You're accosted the minute you walk in and they don't like to hear you're "just looking." They'll follow you as you browse. Even when you think they've left you alone, they pop back up. If you mention at all you're looking for bedroom furniture they try to sell you a $6000 Tempurpedic mattress. They also wear obnoxious white lab coats and pretend to be sleep experts because they sat through a presentation with some buzzwords and factoids about sleep courtesy of Tempurpedic. The store and all the furniture looks great, but up close the quality of much of it is suspect. Anything that looks like wood is particle board with a decal of woodgrain slapped on.

Nothing spectacular on the sales, wasn't to impressed

The sales people are very incompetent. Went to this store to get a full bedroom set. The day we went in to buy it, the salesperson didn’t even order all the parts. One of the salesperson omitted to order some parts that were needed for the bed. They brought me an incomplete bed. I haven’t been able to sleep in my bed for more than two months. I have been calling them and going to the store. They have postponed the date of delivery twice. I feel like they are giving me the run around. I complain and they do not resolve the issue. They have no flexibility. Overall this experience has been horrible. I highly recommend not coming to this store. No one wants to go through the frustration and stress that I’m going though.

Worst experience ever. Never will I buy from them they will sell you used mattress and won’t sent you the right furniture you buy

Okay furniture, competitive prices.

Extremely helpful staff, patient and courteous. Thanks again

Had an amazing experience at this Ashley location on black Friday. Two of the store managers were very helpful with answering all of my questions. We ended up getting our couch much faster than expected and it’s literally perfect. 10/10 recommend!

Mariela helped us find a new bed frame and a dining set for our new house. She was great at making suggestions and gave us the best deal they could. They even price matched to what was on the website. Delivery was seamless. The two delivery people came and set up the furniture in a matter of minutes. Surprisingly, we didnt have to wait MONTHS to get our furniture. It got delivered within 1 month of purchase. So glad we chose Ashley's and will again in the future.

I had high expectations when purchasing from AHS, never buying here again!!! Originally purchased our couch in full in May, didn't come until October. Once it arrived it came broken. We were then told a replacement piece would come on November 29th, I approved the delivery request and took off work to make sure i would be home. I received a call late the day before stating the couch would not be delivered Monday and if a delivery in January would work. I then stated No, in which the lady hangs up on me! So the replacement piece never came, I have no idea when it's scheduled to come and I can not get ahold of anyone in sales because I spoke with customer service and they can't do anything about it. Just all around terrible customer service and experience. ***Update still have NOT received my fixed couch. The worst customer service I've ever seen!

great service and friendly staff

Great place. Ken was a great sales person.

Stay away! Made a purchase in August and still haven't everything. So I call now in November to see when is rest of my order is coming and they said they delivered everything. So now the store and the 866 customer service number are giving me the run around. The sad thing is I've been making payments on this nightmare purchase.

When I first walked in I didn’t like the way all the furniture was all inter mixed, living room, dining room & bed room furniture. I was just the shopping for a sofa and had to walk the entire store to see them all instead of having all the sofas in one place. I almost walked out of the store. Then were met with a great sales rep, Marcus. He took his time with us, listening to what we were looking for and showing us exactly that. He explained each piece, explained all price & options. Then walked us through the final purchase. Great job Marcus. Thanks

Excelente service!!!

My Sales Person Mark Kroll at the Downers Grove Store was the best. He helped me to get the Furniture I wanted with excellent service and price.

Julian was extremely helpful and knowledgeable , and I walked away with exactly what I was looking for.

Staff was really welcoming and they are patient enough to take time and show me around all the furniture. Even though I asked quotes for multiple products they took time and gave me enough information. Victor was the one who was helping me with all the stuff and he was really sweet and respectful. He made sure I got all the information I need on all the products so I could make best decision in selecting it.

Worst shopping experience ever! I will never shop here again! Paid in cash for a sofa in March which is was not delivered until July. They put a hole in the sofa trying to deliver it....promised a new sofa...they came on a rainy day and wanted me to sign off on responsibility if the sofa was damaged or got dirty because it was not covered..I refused...was promised another delivery on a "sunny day", that sofa came, damaged and missing parts! I refused delivery again. I asked for a 50% discount to keep the original sofa and get it repair or a full refund and they can be come in and pick it up...I was told no. I filed a complaint with the BBB...maybe they can help me. I guess I will be putting chairs in the living room for Thanksgiving giving.

Worked with Victor and Julian. Both were great. We got a great deal on our furniture and were in and out quickly. They gave us space to decide and were immediately available when we needed them. I’d recommend asking for one of them.

After several people ignored me, even though the store was not busy, Victor caught me on my way out of the store. He was very helpful and I bought a beautiful dining room set. My stars are for Victor.

Bought two chairs from Ashley and had Bill the store manager spend time helping us. Customer support is rare these days and it was nice to see it at Ashley!!

I would put zero stars if I could.. This location is impossible to get a call through. I was on hold for nearly an hour when someone picked up and promptly hung up. I was trying to get a repair done through the protection plan I paid for and I was given the information for the wrong company and was sent on a wild goose chase for someone who has an answer. The bed is completely useless which is disgusting for the amount of money I paid.

Mark was an amazing salesmen. Very knowledgeable and personable. Highly recommend the Downers Grove store!

Great service. We got some help on a couch and chair set along with a dining room set. Cesar did a great job getting us a good deal and setting us up. Had a great experience.

Had a great experience with Mark. He was super helpful. The first guy we saw had his head in his phone when we walked in, so we were pretty skeptical. But we ended up with Mark as our associate and he was great. Answered all of my questions (and there were quite a few) and didn’t make me feel pressure to upgrade or buy more or anything.

Oversized furniture only practical for large open concept homes.

I have had nothing but issues since the beginning with my order from here. I bought several items and specifically chose them because I was told they were in stock and would be able to be delivered once I closed on my home a few weeks later. I contacted them after closing to schedule my delivery and was told that none of my items were in stock now and it could be several months. Once they arrived my couch was broken and I still haven’t received my replacement couch, my tv stand was delivered without the fireplace it was supposed to come with, turns out the sales rep who placed my order didn’t actually order it with the fireplace, just with the option to get it so I had to go back in to the store to purchase it again and was told it would be installed upon delivery. I just received said fireplace today and was told by the delivery men that it would not be installed by them because it was supposed to be installed with the tv stand. I was able to convince them to install it for me because that is what the store had promised me. Would not purchase from here ever again.

0 star, promise to make a delivery within 4-8weeks, didn’t get anything in 5 months now, and they charge 10% for canceling the order. Is it my fault you didn’t make your promises, you are the one who should pay me 10% for waiting that long. Karma will get everyone !

WAS VERY STRANGE FOR A FURNITURE STORE THAT I HAD TO WALK AROUND THE STORE TO LOOK FOR A SALES PERSON! HE WAS NICE ONCE I FOUND HIM!

Nice furniture and good options for credit, but I don't like their business model and attitude to the customers

Update: to my previous review.... order of events:Late July ordered furniture and told it would arrive late September Email received told it will now be October 17 in warehouse Then emailed a week later saying it would arrive now early and scheduled shipment for October 8thShipment shows up 2 hrs outside of window earlier while I'm at work without notice Told it would be delivered by end of day.. no call no show never arrivedTold issue would be resolved by End of business day October 8th no call no show Then rescheduled on Monday for the following Friday .... shipment finally arrives as per schedule and Ashley furniture sent out double drawers and no bed side rails to hold the bed together.Emailed and contacted customer service and told they would re order part and respond back to me on delivery time frame. Once again it's Monday and no call as per their 48 hrs to resolve my issue. Then I'm told it will arrive at the downers grove location on that Tuesday. I confirm multiple times Tuesday to prevent a wasted trip to the store. So I confirm and go to the store excited to pick up my items and the store manager makes me wait 30 mins while he is making another sale and tells me " we don't receive orders here not sure why they sent you here" he doesn't even bother to check until I start getting upset! Then tells me he is gonna email their home office and get and answer and call me back ASAP. It's now 8 days later 10/26 no call. I have made several calls and I mails between myself and their escalated customer service dept... and we are told the item missing has been reordered. Two days later after speaking with Adriana and telling her she ordered the wrong part, I had to send an email of the instructions and circle in crayons what part I need. Finally we get in agreement they ordered the wrong part. I ask to get installation fee waived as I now have to install and my bed and drawers myself! . Now it's been since 10/22 and still no email responsive on where my items are or when they will be delivered or what not. And I have a giant ass 4 drawer box I'm told to keep ... (which weighs +/- 150lbs) and either drive over or wait for them to pickup .And I spoke with their customer service dept yesterday and told I'd receive a call in by end of business but once again NO CALL! And today I emailed and still no response!!!! The above review update: is the short version and it's actually a much worse chain of events with dropped calls, hang ups,a store manager with no interest in helping, and horrible customer service. Which has costed me 3 days off and 8 hrs each day, 3 hrs of driving to pickup an item that never arrived, and dozens of calls only to get nothing. I've attached photos as you cannot make this crap up.... strongly would recommend checking other reviews as it seems like Ashley furniture has gone to way down hill! Going on almost 90 days since my order was placed!!I will also be adding this review to Google Facebook and Instagram as this is ridiculous $3500 worth of furniture!!!!Check out the other reviews following mine not looking to good for Ashley furniture

Had a great experience at the showroom. They had a lot of styles that I liked and Victor was a great help in finalizing my order and getting delivery set up. We were even lucky enough to have delivery set up in a couple of weeks (2021 shipping delays made me think I wouldn’t see the furniture until 2022). Great service, great showroom and a great price!

No aggressive selling tactics. Salesman Xavier introduced himself, let me make a decision, and gave the best assistance. I would definitely recommend this store. Look forward to making more purchases in the near future.

This Ashley location was excellent!!! The salesman - Cesar - was so nice and attentive! After having the absolute WORST experience at the Orland Park Ashley, I vowed to never shop at any Ashley's. I'm glad I stopped to just look at this Ashley's location, as I wound up getting 2 kitchen sets!!!!

We just purchased a sectional from Ashley Furniture in Downers Grove. It was such an easy and pleasant experience. Cesar greeted us at the door and was so nice. He did not pressure us, but kept us well informed and was available to help whenever we needed it. Thank you Cesar for helping us get the perfect sectional for our new house!

Xavier was great!! He was very informative and provided us 100% of his attention. We will definitely go back!!

(Translated by Google) Hello, I have a bad experience with this furniture store. Be very careful at the time of purchase, they are not honest in their sales, above all they deliver damaged furniture and to change them is all an odyssey they give you delivery dates and then they change it to another date. waiting for almost two months and nothing (Original) Hola tengo una mala experiencia con esta mueblería Tengan mucho cuidado a la hora de la compra no son honestos en sus ventas encima de todo entregan muebles dañados y para cambiarlos es todo una odisea te dan fechas de entrega y luego te la cambian a otra fecha llevo esperando ya casi dos mese y nada

John Cirelli, the associate sales manager, was very helpful and friendly. He listened to what we had to say, about what we where looking for. He made sure it's exactly what we wanted, and gave us a good deal on everything. He also will be our to go guy, during the delivery, as well as any further purchases. We're very happy with the service he , and the company provides, and would recommend them.

Mariela was an amazing sales person. Totally Took care of us explained everything. I would recommend Mariela to anyone if you are looking for a great customer service experience

Excellent customer service, great product knowledge and was close enough around if we had questions but wasn’t too pushy and smothering. Great experience, she gave us all the financing options so we could pick what worked best for us.

Bought furniture -7/31 from Timothy Powers - was told it was going to be 4-8 weeks until I received it. It is now 10/11 and I am being told it is going to be another 8 weeks… On top of that they are going to charge me %10 for canceling my purchase! I was able to get the manager on the phone once and then never heard back from them - I have called roughly 20 times and I cannot get anyone on the phone now. Had to go through corporate to cancel they said I should be getting 100% of what I paid back unless the store keeps any so I guess is just going to take $200 from me because he failed to do his one job and make sure his customers got the product they ordered… Don’t shop here

I love the service The guy that help me was the-bomb.com

Julian was very helpful. We were able to find exactly what we wanted at the price we wanted to spend.

Quinton in the Lombard store was awesome!

I have nothing to complain about the store it’s just that they did not have things I was looking for.

Went Furniture shopping with my aunt and we were so pleased with Mark. He was attentive, patient, and very informative. Mark made this experience a breeze, so happy we didn’t leave and purchase from another store. Mark deserves a promotion 😂 thank you for all of your help. We’ll be sending others your way

Quentin was an awesome salesman. Was not pushy and helped us out alot.

Worst customer service ever. I was told I was getting a $350. master card with my purchase once all furniture was delivered. I have gone in Ashley Home Furniture where sofa, love seat, recliner,2 end tables, and tv stand was purchased. They don't want to help because they made the sale and want to wash their hands of me. I called number I was given for customer service, they wanted my order numbers, which I gave to them. Mind you I got my furniture by the first of this year, i have been going around with them since February, and still nothing. They have decided to also ignore my emails. So I see it as I was RIPPED OFF by ASHLEY FURNITURE HOME STORE ! I'm sure I won't get response here either

Nice selection of well priced furniture and sales staff who actually took notice when I said I wanted to look around without "assistance". I was disappointed that they added an expensive warranty to the bill without any discussion, just presenting the itemized bill to me, but that was taken care of without too much drama.

Be prepared to wait… for Ashley to make its own furniture their wait times are ridiculous. And of course I was given the it’ll be delivered in “6 to 8 weeks” and going on 4 months and still nothing. Been told several things by different people. Very unacceptable because the furniture pieces are very nice.

Victor was very helpful and understood what type of sofa we were looking for.

good prices and good staff

Our salesman Julian was TERRIFIC!!!!! Helped me with all my purchase needs!!!!!! Highly recommend!!!!!

Our sales associate, Julian, was very helpful and nice. He helped us find a living set that we loved and that worked within our budget. Would highly recommend.

The sales associate, Mark, was great. Took the time to help me look through the options and find the best deal for what I wanted.

My second time, (two different locations,) going into an Ashley store, excellent customer service, slightly more professional at the Bolingbrook location, nonetheless quite impressed with the experience! 🥰

Wonderful sales people, very helpful without being pushy. We had a good time trying out couchs

Never buy from Ashley...they can only cheat with false promises of delivery dates which will never happen even after months. Customer service is a joke. When you go back and request to cancel your order because they are not able to deliver, they treat you rude. Regret stepping into this store and will NEVER RECOMMEND this store to anyone. Total ripoff.

Terrible we ordered furniture and after 6 months still never came into warehouse to deliver, we cancelled the order and went to get all new furniture and got it delivered next day at another company

I was very happy with the salesperson. She was not pushy and when I asked for a certain sofa she told me exactly where it was. When I saw it I told sold I’ll will buy this.

Had a great experience. Hope this wins me my $1000 gift card!

Horrible service and they do not care about clients. They were over 8 months late, managers never returned calls after promising. Then only delivered half the items promised. Don't buy there!!!

Great service. Thanks to Cesar!

Xavier was very helpful and informative. We appreciate his knowledge and friendliness.