Ashley HomeStore Downers Grove, IL
Here at the Ashley HomeStore in Downers Grove, we believe that your house is much more than just one of your greatest investments. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our professional sales consultants with top level customer service skills that makes us who we are. We are your go-to furniture and mattress store and our experienced sales team is committed to being your trusted home partner and they pride themselves on their selection and knowledge of leather products and Tempur-Pedic mattresses. You can find us off of I-88 on the corner of Highland Ave. and Butterfield Rd. We look forward to being the furniture store that helps you fill your home with memories.
Lorraine is AMAZING! She was informative, knowledgeable and friendly without having a pushy sales person attitude!! My daughter and I will definitely be going back to buy our furniture from there because of her!!
This Used To Be A Circuit City And A Savers!
The staff was friendly and helpful
Wonderful team at this location. My boyfriend and I were shopping around for a new couch, and went to a handful of different stores. Other stores made us feel rushed or awkward while shopping. Stuart was ready to help and showed us everything we were looking for. He was friendly, humorous, and patient. We ended up loving a couch on clearance and the manager worked with us to stay within our budget. When we picked up the couches, the team was helpful throughout the entire process. Great experience! Thank you all.
Awesome experience. Sales rep, Jonathan, was extremely helpful while giving us space. His “no pressure” approach was key to the sale. Literally spent the prior hour next door at Art Van and left due to the hovering nature of the sales guy. Great job Jonathan!!
If I can give negative stars I would. This review is specifically towards the store manager Max. I was in over the weekend and he was obnoxiously unpleasant and refusing to help. The sales person that was helping me was great. He was extremely knowledgeable, eager to help and not too pushy. The manager came over only to humiliate the sales person and insult him right in front of my husband and I. We were very uncomfortable and felt like we had to leave. We were interested in a sectional without any tables. Max refused to sell us just the sectional at 3400 instead of 3700 with the tables. Although the tag has all the items listed separately. We ended up going to another Ashley and they were able to make that happen and at a better price. So all in all it worked in our favor. Unfortunately the sales person lost the business. I would not recommend anyone to go to the Downers grove Ashley because of the poor service we were given by management.
I had a great experience visiting this location. The sales staff were not overwhelming at all. They made themselves known but kept a comfortable distance. I ended up purchasing a right angled sectional for a great price. They're payment options gave me the freedom to choose how I paid for the furniture. Checking out was a seamless process. I would recommend for anyone who is looking to shop for furniture hassle free.
Wow, what an awesome experience.... I walked into Ashley Furniture Store confused and disappointed because I had been shopping for months for the perfect sectional for my apartment.... a sales lady approached me and asked if she could assist me. I told her my story and she said don’t worry we’ll get you to a happy place today. Her name is Nansi, and yes.... she took lots of time with me; finding out my exact wants and needs.... In the end I got the perfect sectional that I just LOVE... It looks wonderful in the space.... the customer service I received from Nansi was OUTSTANDING and my new Sectional look rich and fabulous..... great quality..... I am soooo happy with my purchase.....Believe me this is a REAL REVIEW....Nansi if you get to read this THANKS A MILLION.....I am truly GRATEFUL for all your help!!!
Went in to make a return. Which was very difficult, given the confusion of ordering off of Amazon from Ashley. The gentle man their was incredible and truly helpful in resolving our issue. The lady working with him was rude and consistently trying to push us out the door. (sorry we were a bother) The man we spoke with really recovered this situation, however we were not able to process the return there, he provided us with everything we would need in order to do it from home.
Great selection, great prices, and the customer service was fantastic. Jon helped me find EXACTLY what I was looking for. One of my easiest furniture shopping experiences in the Chicagoland area.
Friendly and efficient! Jonathan Alvarez was awesome! Ask for him by name.
Jonathan was super helpful and truthful about products. Never felt pushed but gave us great feedback and accurate information.
The store is lovely, and the service was stellar. I highly recommend shopping at Ashley furniture in Downers Grove