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Ashley Store | Downers Grove, IL 60515
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Downers Grove, IL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Downers Grove, Illinois at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us off Exit 29 of I-88, next to the PGA Tour Superstore. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
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Clean store, helpful staff. I was quoted rate for in home delivery, then at time of purchase was told the quote was wrong by $70. I feel the original quote should have been honored, it was not my mistake, it was theirs.
One star is so much for them. They want just sell their stuff! We bought a mattress from them, supposed to be firm but it wasn't firm! We wanted to return, but they don't return! We want to exchange, but they don't exchange! Becareful when buying something from them! First maybe you can buy cheaper in other stores or online! Second ask them about return policy! They want just sell, they don't share with customers about returning! Check their materials carefully. Check their reviews!
Sabrina was our Sales Associate mgr very good customer service. We bought three bar stools.
Way overpriced
On June 25, we ordered a custom couch from Ashley furniture. An associate helped us design the dimensions and assured us multiple times that it would fit the space. When the couch was delivered, it was missing legs for one section of the couch. The delivery driver shared the warehouse made a mistake and called his warehouse manager on the spot. That manager assured me they would deliver and assemble the couch legs that day, ensuring the couch was complete. The delivery driver also shared I needed to provide an e-signature in order for him to leave my home. I provided my e signature because I didn’t want strangers in my home. The warehouse did not come that day, requiring me to call Ashley multiple times to get the legs shipped. It ultimate took 10 days for the legs to arrive, leaving a section of the couch flipped upside down in my house the entire time. After the legs were finally delivered and the final assembly was completed (requiring another service scheduled), it was clear that the couch was not properly designed, and was too narrow to be functional. After seeing the poor couch design, we called Ashley again to request a replacement. All we wanted was to swap two pieces on the current couch for a different one that would fit better due to the original associates mistake when ordering the original couch. Ashley shared that since the delivery was more than 48 hours before and we signed the form from the delivery driver, we were not guaranteed a replacement. Keep in mind that the delivery driver would not leave my home without a signature and the assembly delay was due to multiple service failures by Ashley, not any delay from us. They also shared that we would hear back about the replacement within two business days. We didn’t hear from them for over 6 business days, requiring us to drive to the Ashley store to speak with an associate. We met with the store manager, who acknowledged the multiple service failures and submitted a replacement request to the Ashley corporate office. The manager shared that although she would do her best, replacements are not guaranteed (even in the case of egregious service failures) and could take up to 6 months to resolve. 10 days after speaking with the manager, I received an automated text from Ashley requesting a time to come back to our house. I thought they were sharing a time to finalize the requested replacement. I called the Ashley store to confirm, only to find out it was not a replacement, rather a repair request to assemble the legs of the couch. Keep in mind, they had already assembled the legs weeks before. I shared this information with Ashley’s automated service and the manager. The manager asked that I continue to wait. A few days later, I received another automated text asking to come into my home. Again, I asked what they planned to do. The automated Ashley support said that my replacement request was in fact denied, but they could come back to assemble my legs. Given Ashley furniture had messed up every service request throughout this month long process, it is clear that they are either incapable of managing simple service requests, or are fine taking customers’ money without fulfilling their obligations. Either way, it was the absolute worst customer experience i have ever had. I spent hours proactively dealing with this issue and Ashley Furniture could not even keep the order straight, let alone resolve my issue. I will never order from Ashley furniture again and would strongly advise all others to do the same. This is an incompetent and unethical organization that only cares about taking customer money without fulfilling their own service requirements.
Ashley representative approached us right away. Understood what we were looking for and brought us right to it. Quick and easy!
Skyler did a good job as well as the manager
The salesperson was great and the options there were tremendous. However, when it was time the check out I was told that after a $5000 amount of money spent which included delivery, an item I bought on mark down that was $250 had to be shipped separately (understood) for $140 extra. I said no thank you and walked out. They made no ego
Great pricing and did not try to push items we did not desire
Helpful staff, thoughtful in helping me get the price down when I asked. Patient in letting me decide what I needed and what I didn’t.
I worked with Ben Dray on finding furniture for my three season room. He was amazing to work with. He was always available to answer my questions, went above and beyond and was extremely kind. I highly recommend asking for Ben if you visit Ashley in Downers Grove.
Was a pleasant and easy experience getting the two pieces I needed.
Very easy process for ordering and delivery! The Delivery Guys were awesome and my sales girl was very helpful, first time ordering from Ashley and will definitely be a Customer, again!
Juan Carlos was our salesman and what a great guy he is! He was so helpful, friendly and very knowledgeable. You are lucky to employ him and he is definitely a keeper! Thank you Juan Carlos.
Sabrina was phenomenal! She went above and beyond to help me find what I wanted. I love working with her and will always ask for her in the future.
Very very nice love to shop at Ashley
Lots of furniture!
We had the best experience with Sam at this location, he was super warm and welcoming and not a traditional pushy salesman. We cannot wait to come back to find more items in the upcoming months. Thank you again!
If I could give zero stars I would. I walked in, excited to see what the store offered because my fiancé and I are looking for a whole new living room and a bed room set. However, I felt suffocated for the 10 minutes I was in there because their sales associate followed us around the whole time. We weren’t comfortable discussing what we liked and disliked with each other. It was extremely annoying we didn’t get to look in peace. I definitely will not be returning.
Great experience buying my first dining room table for my first home! Highly recommend Ashley’s services!! They were incredibly helpful and insightful throughout the process.
Extremely satisfied with Donald service. I highly recommend Ashley Homestore!! Very friendly and professional staff, quick and easy delivery, amazing prices and excellent quality furniture. Thank you! I will definitely be coming back to purchase more furniture!
Recently got a queen size bed. Worked with Sam, who was a great help very open to what we were looking for. He suggested we look online and find a better rate and they would price match!!! So we did just that and saved $200.
I wasted money on paying for insurance 5-Star Services their agency for insurance is unprofessional and unorganized. It was a waste of time and energy. I am never shopping at Ashley again. 5 star will ask you 101 questions and then close out your claim without notifying you. When I tried to reopen the claim they said it is too late and they can no help at all. Eric, was rude and hung up on me when asking to speak to a manager.
I felt pressured to purchase I clearly stated that I was there to see and feel furniture prior to deciding whether or not to purchase. I feel like they could improve on customer service I returned the next day to purchase item and waited extremely long time even though I'd given all my information the day before. Sadly to say this will be the last purchase to them not even a care kit with my purchase Bob's,VCF and The Room Place gives those to customers. Mindful you I paid CASH not credit not financed CASH!!!!! Do Better !
Don was very helpful and friendly! I had a good experience.
The experience at this store was amazing! Everyone was welcoming! Highly recommend working with Bianca! She was a huge help and got us exactly what we were looking for and was also very personable. Such a good experience and we are looking forward to our new couch!
Had a great experience in-store and was told I could schedule a specific day and time to receive my furniture (because I could only schedule the building elevator for a certain time. Unfortunately, the person helping me in the store was misinformed or lied, and I was not able to schedule the time to align with my scheduled time slot.
my family and i had a great experience, we picked out the perfect beds with the help of Sabrina. She was wonderful, and made sure our experience went smoothly and made sure we were secure with our choices. we will be coming back in the future for any other furniture we need.
Ben was patient and attentive to my needs. He did a great job explaining the different lines and answered all my questions.
Salespeople was very friendly and helpful in help choosing and picking out my furniture that I was looking for
Got Great deal on sofa and amazing customer service experience from Juan Carlos at Lombard Ashley
I took my 93 year old mother shopping at several other furniture stores in the area and Ashley was by far the best one. The selection was great and the prices reasonable. Sam our salesman was kind and patient with us. The store manager was also a good combo of friendly and professional.
The seller Saul was very nice. Saul put a lot of attention to my details, he was patient with me and a great advisor. He, also advise myself on the payment options and their plans. He explained the different qualities of mattress and texture, too professional all the time. He gave me options according to my budget. I am very grateful.
Customer service was awesome at the Yorktown location! Thanks everyone I'll definitely be back!
After having decided on the chair I wanted, (salesperson was very helpful), I went home to mull it over. A few days later I came back to the store to make a purchase. About a half hour later, after wrestling with a cumbersome check out system, I left the store with my paperwork. While eating dinner that evening I got a call from the store telling me that my sale did not go through and the only way to remedy that was to make another trip to the store.Which I made. In all my adult years (I’m 86) I have never had so much trouble spending a thousand dollars. My experience really was FANTASTIC!!! Wouldn’t you know it, a few days later I checked my credit card account and saw that I was charged twice. That created another trip to the store and I was able to find someone who knew what they were doing and I got the proper credit. Thank goodness I saved the receipts.
“Q” was our sales person. He was helpful and knowledgeable once we conveyed our needs. We will definitely be back to seek his assistance in our additional needs.
Ordered a couch May 17th was told it would be delivered June 21st. Rescheduled once for a week later. Rescheduled a 2nd time for another week later. Rescheduled a 3rd time for 4 weeks later. Ashley now rescheduled a 4th time for another week. We are at 9 weeks past the original promise date and I expect for it to never come. If they do not give me a different discounted piece of furniture for 80% off I will be reporting to better business bureau. Horrible horrible service most unprofessional experience I’ve ever encountered. Do not buy from Ashley Furniture.
Sales associate Mauricio was very knowledgeable and helpful—found answers for me, measured pieces I was interested in, found out availability of a piece, and fit pick-up into my schedule, as well as leaving me alone to browse. Thanks.
Bianca was beyond helpful and we had a wonderful experience! Can’t wait for our furniture
Bianca is Very helpful and a Great addition to your sales team.
The sent 3 great guys to deliver my stuff. My wife felt SUPPER DUPPER comfortable with them providing a full service assembly. 5 stars. Thank you
Quick, easy, not pushy, truly professional!!
Super high pressure sales. Sales guy wouldn’t leave us alone the entire time we were in the store. Wasn’t knowledgeable about the products resulting in something we couldn’t use when we got it home. Plus, messed up the order in the system at checkout creating problems at pickup. But, the manager was very nice and helpful at resolving the issues once she became involved.
Ben Dray is an awesome guy. By far the best retail furniture experience I’ve ever had. He was very courteous, asked a lot of questions and made me feel sure about my purchase and the price of the item. Will definitely go back to him for any future furniture needs.
Large showroom and more items online. Easy to shop in person and online
Honestly if it wasn’t for the brand name, I would have thought we were completely scammed. We ordered a $3000 temper pedic mattress and an additional $2000 in furniture. We went to register mattress and the SERIAL TAG was missing. We called and they said they couldn’t do anything since it was delivered already a day ago. Horrible. And the sales guy who sold this to us became instantly unresponsive after his “open door policy” garbage. We got a decent deal on the furniture but will never shop here again because of the distrust in this location and delivery.
Ben is the best! Coming from someone who doesn’t like to be followed around and talked to while trying to shop and prefers to ask questions when I’m ready. Ben did exactly this without me having to ask. He did check up on me every so often but didn’t bug me or try to force any sales on me. He was patient and educated on everything. I am really glad that he was able to help us.
Great experience shopping for living room furniture. I had ideas but i needed some help. Mauricio greeted me after just a minute and listened to my predicament. He helped me dial in a few colors and showed me several sofas and chairs that matched my own ideas, but came up with a couple on his own that I ended up going with. And glad he did because I'll now have more color in the mix where I was just being pretty bland and overdarkening a small room. I was hoping this was the day I'd finally find something, and I can say with the help I received, mission accomplished. I actually caught their VP or regional manager there just doing a normal Corp visit, and I felt good about letting him know what I thought about the staff at this store. I've shopped Naperville in the past, but this will be my goto from here. Thanks for the great customer service. From one retail professional (cuz it's not easy!) to another, you nailed it. Super happy!
Receive delivery of my broken and ripped couch in September and it’s the end of April and they still haven’t replaced or repaired it. Customer service is trash and quality of furniture is also terrible. I would recommend anyone to shop elsewhere for furniture. I’ve sent numerous emails and photos with no one taking accountability
I placed an order for 7 pieces of couch from Ashley and out of 7, 2 looks like not new or fresh. And look like old and used once. Looking for replacement.
Great service very pleasant sales representative
We bought a mattress from this location from ETHAN A who also added a bed foundation when we didn’t need one. He gave us a “massive discount” when he sold the mattress for its actual price. Did not tell us about the “no return policy”. Gave us his card to call him with any issues and RETURNS. We are trying to return the bed foundation, as we do not need it PLUS it came ripped. ETHAN A is not answering our calls, and the customer representatives at the store are extremely rude and mocked me over the phone. DO NOT SHOP AT ASHLEY STORE, ESPECIALLY THIS LOCATION.
The "Home Furnishing Specialist" that assisted me in purchasing 2 mattresses at the Ashley Furniture store at 2900 Highland Ave. In Downers Grove, IL, was fantastic! Ben Dray was so pleasant to work with. I told him that I usually dread mattress shopping but that he actually made the experience pleasurable. He was very knowledgeable and I enjoyed his sense of humor. He wasn't pushy at all. I highly recommend seeking him out if you go there. Thanks, Ben! Also, the delivery was on time and the delivery guys were quick but careful.
Great customer service. Saul was really nice and helpful.
Very professional, knowledgeable, kind, polite and patient
Ben was my salesperson and he was awesome! He went above and beyond to make sure i was happy with my purchase. Highly recommend going to the Ashley by Yorktown and make sure to ask for Ben. A++
Saul was extraordinarily helpful! I bought my first piece of furniture from here.
Customer service was great and very friendly but the process super slow and I personally I don’t like when they trying to sell a warranty, I had to say more than 6 times that I didn’t want any protection on my furniture. But manager was very friendly as well as the sales associate! I will definitely recommend the store to friends and family.
Great service very friendly and helpful. Go over and beyond for their customers.
I was so impressed by the great service at this store. I was helped by Eartha and she went above and beyond. Definitely a 5 star experience!
Bill Coleman was our Salesperson for a couple of swivel chairs and a bed, we told him exactly what we were looking for and he delivered, Bill is a no pressure salesperson and worked with us for 3 hours, very satisfied with the outcome. Great experience!! Thank you P.S. Although we did have a good experience we saw a commercial a day later for a special sale with 35% off on the weekend, I could have waited the 4 days for my purchase 💰
Found our dream furniture for a really good price! Saul was very helpful with the whole process of picking and designing to see what would fit where! We got our furniture delivered yesterday & everything was great! The guys delivering did a great job and paid extra careful attention to corners & the care of the furniture.
My wife and I have been to multiple Ashley locations and have interacted with many sales people. Bill at Yorktown stands out among them the most. He was knowledgeable and gave us a good price for the sofa set we ended up buying. He was not pushy and did a good job as a salesperson. Received good customer service so impressed so far and looking forward to the delivery day. Highly recommend.
Ben is an amazingly knowledgeable and genuinely nice person . I stated what I wanted and he showed me exactly what I asked for. . He is an asset to your business.
Had an Amazing experience with Ben Dray!! He was extremely patient and personable and knowledgeable about what he was selling. I would go back to this store ONLY to work with him! I honestly cannot remember when I’ve had better customer service recently.
I had a great experience purchasing a Tempur-Pedic mattress. I wasn't even planning on it but the girl was nice enough to let me know they were getting rid of a couple floor samples. I saved $3,500 on a Tempur-Pedic. I am very happy.
Great Customer Service by Ethan! Prompt and very responsive!
Went to buy a sectional I really like at another store, it was on sale for a good price. Got there and it had a sold tag, last one too. So I went next door to Ashley and found the same sectional, they price matched one I found online and included the protection plan, basically cutting my cost in half to meet my Out The Door max budget . My salesman Ben and the regional manager made this happen. I am super thankful to both of them.
Such a wonderful experience! My daughter had bought her furniture at Ashley so I thought I would look at couches there. The gentlemen couldn’t have been kinder or more patient! We were there for hours before we made our decision of what to buy. They were so accommodating. I would definitely go back. I saw a few more things I liked and the financing they offer makes it affordable!
Great experience with William at the Downers Grove, Illinois location!
First time shopping at Ashley's, I really loved the showroom setup. Very well laid out and a lot of nice furniture to see and the variety 👌 was much welcomed. The manager and my sales rep were by far 10 star. It was a pleasure working with them and I am very happy with my purchase and the great experience.... 👍
Bill was very customer service friendly I told him what I was looking for he showed me what would be the best fit for me the first time I did major shopping and I felt at ease and I really appreciate it customer for life
A half of a star is too much. Went to buy a sofa today told them the specs and budget, had an inexperienced sales person and he kept steering us above budget. When we finally selected the sofa, he came back to us with a deal of $64/mo for 24 months on our Ashley card. He went to review with his female manager on duty (didn’t recall either persons name), he came back and said that the terms and discounts were not applicable to us, but his district manager told him previously that it was but the manager said it wasn’t so it went from 24 months to 18 months with a payment of $87, we agreed to that. He went to his manager again, then she came to us and said she couldn’t do that it would be an option of 6 or 12 months financing on our card then she asked us if we knew the available terms on our card, I said no, she typed like she was looking it up in her computer, and I was watching her do it and she was doing nothing there. I knew our terms and interest rate, she knew at the start prior to making any choices that we had this card and she said 12 months at $125 a month. We collected our card and ID and walked out mad and let her know we were mad. We have been long time Ashley customers, by this interaction we are questioning our choice to use Ashley ever again. Long term customers with over 10k in purchases since 2017…lost all because you have a manager that chooses to be a shyster and not honor deals made not once but 2 times during the same interaction, I want service, not used car sleazy salesman. 2 hours of our valuable time was wasted.
Saul Valencia, good sales guy, honest dude, will definitely bring back to give him business. He did what the other guy in Schaumburg couldn’t do, go see this guy.
Bianca was very nice. I enjoyed working with her. The delivery wasn't supposed to arrive until after 4:30pm and it actually came at 2:30pm. The drivers were very friendly, professional and quick.
Sales People and Managers were all amazing…!!
The Staff was very helpful and knowledgeable. I will definitely be coming back to finish my living room needs.
Our experience was fantastic. Our sale person Benjamín did an excellent job in getting us a good offer on our nee bed set
We bought a couch here and the experience was great! Everyone was super nice and attentive. Mauricio helped us pick the perfect couch - he was so friendly and made the process easy peasy! Would definitely recommend!
We are extremely happy with our new outdoor furniture purchase from Ashley! Bill listened to what we were looking for, answered all of our questions, and helped us pick out furniture that fit our needs. He was very knowledgeable and helped get us a great price! Thanks so much for the great service Bill!
We walked around the entire store and no one greeted or offered to help. Thanks.
Bill Coleman helped us purchase new table. He was very helpful, answered all our questions, addressed our concerns, and was very patient. It was a very positive experience and we would definitely have him assist us again.
Joshua was great, introduced himself and then just let us shop. When we needed help, he was there. Very personable and professional. He's a credit to your organization.
Beautiful selection!!
My purchase experience was wonderful.
Great service from Joshua. He really went all in on the experience and really got to know us and the situation we were in. He gave us great recommendations on couches. He made the process very easy.
Great people and great prices. They actually want to work with you and make sure you are taken care of.
Nice experience.
Ben was a delight to work with. We are seniors and didn’t know exactly what we wanted. Ben walked us through a number of options with patience and understanding. We left having purchased exactly what we needed at a great price!
Ben was very helpful and knowledgeable. He had a great manner to help us find what we need and explain all details including payment plans and warranty options. Can’t wait to receive my new sofa!
I went to Ashley Homestore today in Downers Grove, IL and Ron C. was my salesman. He is such a super nice man. Easy to talk to, understood my needs and found the ideal couch I’ve been looking for. It’s a gorgeous couch which will be delivered in 4 days!! I highly recommend this store and I highly recommend you ask for Ron C. to assist you!
Bianca was very helpful and honest with assisting in measurements and spacing. She also did not try to sell me something I could not use and was honest in how the delivery and acceptance of product works.
The store rep Joshua was absolutely amazing! He took his time to help me craft my living room space and my bedroom with a few nice picks. Buying new furniture for my place was becoming an bit overwhelming, but salesman like Josh give you a piece of mind knowing that they can truly help you through the process. My mother and I enjoyed our visit as a whole and we’ll be back soon for other items for my home.
Mauricio was so great to work with. He was so patient, kind, not pushy, and informative. So grateful we had him to work with! We’re excited to receive our couch!
Very nice working with them always helping out! Both store managers helped me out .
To Ashley store William is a great salesman I injoy shopping with him and I will be sending him some of my friends in the store thanks again
I had a wonderful experience with Kiersten B. She was patient, kind and not pushy.
Great experience and great white glove delivery! They set everything up quick and showed us how to use the beds. Thank you!
Ron was a great in helping out. He didn’t pressure me like other furniture store associates.
Bill, our sales person was excellent. We are looking forward to receiving our reclining loveseat.
Great customer service
Kiersten was great and had a lot of patience with processing my order.She deserves a 10!
Pablo Rios was fantastic to work with - great ideas and service and was efficient with our purchase. 5 stars!
Wonderful store. Ethan was a wonderful associate and very helpful.
Went looking at furniture, but didn't find what I was looking for. Seems like manufacturers are making most of their couches with deep seating, doesn't work for short people.
No pressure. Helpful and available for questions. Fast and easy check out.
I recently bought a house and we went to Ashley furniture. As soon as we walked in we were greated by a kind worker. He had all the answers to our questions and gave us time and space when we wanted to walk around and look at everything. We spent hours there and everyone was patient with us as we made our decisions. The managers also chimed in and helped us with promotions and discounts! We financed a lot of furniture and they made it simple. All and all this was the best experience my wife and I have had buying furniture, and this wasn't our first time!
Ron Casteel was a very knowledgeable and accommodating young man, He made my experience at ASHLEY HomeStore a great experience! Thank you, Ron
Service was excellent. The Manager and Sales Rep. We're extremely helpful and courteous. They make a great impression. We will be back
I was completely impressed with Josh’s professionalism and customer service.
On 1/30/24 we returned to the Ashley store in Lombard. We wanted to make sure we made the correct selection on the color of the recliner chair we purchased the day before. As we were heading to the chair area we were met by a sales representative Ben Dray who offered his assistance. We told him we wanted to color match our toss pillow from our sofa at home with the chair we bought. He walked back with us and recommended we use the flashlight on the phone to get a better look at the colors. Ben was extremely helpful and added his opinion that the chair we had purchased would match perfectly with our existing color sofa. We commented that he must be a great sales person has he has a wonderful personality and demeanor. I would definitely recommend both Benjamin Gonzales and Ben Dray if you need expert and knowledgeable experience. Kudos for employing these sales professionals.
If you are in search of light/ neutral furnishings go to this location!
Ethan Alvarez was very helpful and professional, he answered all of our questions and provided us with the best deals, we really enjoyed working with him. I will definitely come back to Ashley to buy more furniture soon.
Ethan was the best! He helped & greeted us as soon as we stepped in. He is very professional and honest. I admire his work ethic. I highly recommend
Second time around I ve found Ben. Thank you Ben for being awesome, willing to walk the extra mile to satisfy your customers. This person never found an excuse to not find what I was looking for. Instead he looked for every possible solution available and presented it to me. Thanks again. I hope I ll find you again next time I'll go there .
The manager, Josh, was extremely helpful! From the time I called to seeing if they had a specific couch to the scheduling of delivery he was there every step of the way and more. He showed us so many couches and I ended up buying one that I didn’t even know about before coming in! Along with great tips for barstools, tables, etc I couldn’t have had a better experience. After picking everything out he followed up the next day to ensure that all the details were correct and answered all the questions I had. Great service and will definitely be coming back!
Saul was awesome!! Made our experience enjoyable and comfortable. We would definitely come back to him and purchase more furniture.
This review is specifically for Ben & Ethan. I was not in the market for a sofa but wandered in there and discovered they sold a 100% grain leather sofa I saw on the Internet. Once I saw this sofa I was kinda sold and was convinced by ETHAN if it was too big or it did not work I could return it and find something else. While driving home I still wasn’t sure if it would fit my space because it was a long chaise and I live in a rather small condo. Ethan convinced me I could exchange it and that he would help find a grain leather sofa to fit my space. Well, I got home and it was 20 inches longer (by measurement) than I needed. Contacted Ethan Jo said he would help locate a sofa that would fit my space and I haven’t heard from nor received a call from ANYONE at the Yorktown location to assist. So, if you are searching for a sofa and are unsure about your space don’t count on the “good people” named Ethan & Ben to be of ANY assistance in resolving your issue. Ethan claimed he has been with the company for 8 years and is a manager willing to assist to resolve any issues you may have. Please don’t believe them. Because they are not of you have any issues with purchasing from this particular store.
Working with Ron was an absolute pleasure. Everything was easy.
Ben Drey was amazing and super helpful. A great price and product.
Had a wonderful experiences in Yorktown. Stopped in just to browse for a new bed yesterday. I was approached by Bianca who asked what I was looking for. I had a general idea but nothing in particular. She gave me some guidance but also time and space to look around on my own. I also needed a new mattress so she helped me narrow my search down quickly. Even though I planned on just browsing I ended up purchasing the bed and mattress. Bianca did an amazing job of breaking down all items I was billed for including the insurance and how to use it if needed. The sales manager, JB, was also extremely helpful with setting up a repair on a previous purchase made online since I had no idea how to actually use the insurance I had paid for. I have now made purchases from Ashley both online and in store and I can’t say enough about how amazing the in store experience is. Online can be more convenient but helpfulness and knowledge of the in store staff out weighs that by far.
Ben is very good with customer service. I was in a budget and he helped me to find a good deal. He helped from the beginning to the end. I recommend Ashley store! And thank you Ben!
All was good
My wife and i bought a dining room table. We have bought furniture there before at a different location and like the store and what it has to offer. William was very helpful in the process and everythinf went very well. I would recommend Ashley to anyone and would send them to William as he is straight forward competent efficient salesman.
Ron was very helpful! I made two trips and he was knowledgeable & gave me a great price. Great service.
We just purchased a new recliner couch from Ashely furniture store in Downers Grove. We were helped by Ron Casteel as sales rep. He was great, made all the process of seeing selections, narrowing down and decide very easy. He was knowledgeable, respectful and very well listed and understood our requests and opinions. He made very clear why we need a protection plan on our purchase which is a hard thing to do usually. He answered all the questions with no frustration or attitude. Loved our experience with our sales guy Ron in Ashley furniture( Downers Grove) we will definitely refer the store and sales guy to our friends and family. Thank you!
They were very helpful.
Great customer service. Very polite and personable. Recommended great variety for our interests and related to our final choice of purchase. Will definitely be buying more furniture from this store.
Wow! We went to Ashley in Lombard just to “look” at some sectionals. We wound up buying a fantastic sectional couch and actually enjoyed the whole experience! Ben helped us figure out a whole new configuration which made the couch work in our space. We’ve never been in Ashley and will definitely be going back. A great experience all around.
Great service!!!
Awesome 👏
Good and diverse furniture. Good deals to a win-win negotiation
Very nice guy help me, he help me big time
Sales person introduced himself to us then let us browse freely through the store. He and his manager answered all of our questions and even provided us with a quote sheet for each set we looked at. This gave my family and I an ability to discuss among ourselves. It was a very easy and pleasurable experience. It was very easy for us to decide to purchase the living room furniture with Ashley furniture.
Great service. The staff were very helpful and friendly. Benjamin was very helpful and showed me lots of great options and made sure I was able to find everything I needed!
Our experience at Ashley was amazing. Mr JP was awesome and helped us through out our purchase.we would love to come back and buy more stuff. Thank you Mr JP for being so nice to us.
Great experience. Ben was very helpful.
Benjamin was very helpful.
The driver has been a attitude mad because I don't answer my cellphone. Plus he got attitude front the people there when his arrived to the lobby. So. Next time give the delivery for a person with patience. Thanks
Knowledgeable and friendly staff
Sales person was very nice to work with
Website was clear and easy, ended up calling the store and the staff was so helpful. Bada Bing Bada Boom, my new sofa and loveseat will be here 12/21 !!
Everything was perfectly assembled
Salesman and delivery drivers were very excellent I just need 2 chairs exchanged both are Wobbly and one is rough on the side and would give you a Splinter and one snag your clothes
Today went to the Ashley store to resolve an issue about a mattress that we got and the manager and regional manager were extremely helpful. They were able to resolve the issue and went above the expectation. Thank you
Many thanks to the "Sleep Doctor," Ben in the Ashley Sleep department in Downers Grove. He really knows his stuff and has a great attitude, too. Thanks, Ben!!
Well the seller who take my purchased wasn't as that polite he was mad I believe because he had to do other that run a credit for a big purchased. They were charging me more that the actual product seller did. I mean 75% more 100$ for something that cost 33 it is insane how they play with people and that was a price they did just for fun. I don't understand why but between ylthe seller person and the phone person they decide what to charge me. But I had no choice.
On November 16, 2023 I visited the Downers Grove location and William Coleman provided me with superb service! William demonstrated a positive stance with me as a customer from the time I walked in the store until I left the store. He was very kind,patient and thorough with me. The selection William showed me gave me a lot of options. I did purchased that day, and the value of the furniture was worth it. William also gave me a discount on the purchase which was an added blessing. The entire experience was Awesome and I really appreciated it!!! Thanks William!!! Below is a picture of one of the pieces from the set.
Everyone from the greeting at the door, to the store manager, to our sales associate that finished the deal was a great experience. Excited for new furniture.
My sales rep, Ben, was knowledgeable, helpful and so nice!
Good service
All was good! No issues
(Translated by Google) Very good service and excellent prices (Original) Muy buena atención y exelentes precios
Very easy process and great service by Bill.
My salesperson and the Regional Manager were very accommodating. They were very knowledgeable about my product and I left the store very happy.
Delivery was ok besides it missing the most important thing to put the bed together… still waiting on a message to reschedule delivery
Quoted a price and stuck with that amount. Salesperson was very helpful and answered all our questions. Was very pleasant and we did our sale and paperwork which went quickly. Would go back to that furniture store again.
My experience with Ashley Furniture was great. From the sale to delivery everyone was great ti work with. Communication was fantastic and I knew exactly when the driver would arrive. The 2 install guys were in and out in record time, cleaning up nicely. Definitely a great experience.
Bill was so great to work with!
We walked in and we're greeted by Bianca, this was the start of a terrific experience. We explained our situation and needs and we're promptly escorted around the selections with a detailed explanation and pricing at every stop. We furnished a living room and bedroom. The entire process was seamless and we were thrilled with the prices. Highly recommended and we will be back.
We had a great experience and our sales person was so helpful! Would totally recommend!
Our salesperson Ethan was so knowledgeable and kind, found the best deals to fit our needs, great experience 😀
My friend and I stopped in this store on 11/17/23 she was looking for a chair .Our sales person was Saul Valencia. I would just like to say how amazing he was dealing with a couple of senior citizens (lol) very polite, respectful and not pushy. He proceeded to tell us about the mattress sale and we told him my friend was not interested. When he was doing the paperwork for the chair my friend decided to look at the mattresses, well she ended up purchasing one.This young man deserves recognition, again he was not pushy, Nothing more annoying than a pushy salesperson. Keep up the good work Saul, you are the best.
We asked to be let alone while looking, they complied. When we were ready to buy, our salesman was friendly and professional. All in all a smooth transaction.
Helpful, courteous and made the sale go smooth.
My salesman, Saul V., was very helpful and knowlegable about the product they have. I was looking for a particular type and color of chair and he immediately showed me various chairs that met my needs. Ended up choosing two matching chairs and Saul made the whole experience quite seamless. Certainly would shop there again.
Our salesman was knowledgeable and accommodating, and the delivery team was on-time, friendly, and fast!
It was a great experience! Seoul was such a great help at the downers grove location! He was so kind.
Josh was so helpful and get us all set up really quick, he gave us a great discount and fast delivery. Ask for him when ever you go inside this store to purchase something, he will help you and take care of you.
Great customer service
(Translated by Google) Excellent attention. Thank you Etnan for your good advice. 10 out of 10 🎉🎉🎉 (Original) Excelentes atencion. Gracia Etnan por tus buen asesoramiento. 10 de 10 🎉🎉🎉
Terrible customer service, false promises, terrible response time, terrible communication in general, and all they care about is taking your money.
Amazing First time experience! Manager Joshua A+!
Great customer service, easy and fast process of approval get to what your looking for and Price assistance.
Ethan was amazing and very patient with us. He also looked for deals and specials to help with the price of the furniture.
JB is an excellent sales person with patience and knowledge
Bill and Bryan helped us out and never pressured us. Thank you
Good variety, helpful service and fast delivery!
They were very accommodating and it meant a lot. Thanks!
Both sellers were amazing! I got just what I needed with out feeling any pressure. The atention worths the visit.
Super friendly and helpful! I was prepared to spend several hours and stop at several stores looking for a new couch but Saul found us exactly what we were looking for right away.
Very pleasant. My sales Rep was patient and knowledgeable regarding the furniture.
Ashley furniture- the #1 furniture store because they run everyone else out of business giving us poor American consumers no other choice but to support this behemoth as if we even had a choice. This review is for parents with young babies, Ashley- don’t bother commenting unless you’re going to discount my recent $3,000.00 order. Ashley furniture, top 43 companies in 2022, $10.3 BILLION dollar corporation, who has perfected a ~ pretty outside ~ with a cheap, Chinese, inside. My Wife and I recently purchased a large couch, and this kitchen table (shown in the video.) It was installed/ delivered by a very unfriendly crew, (who left a mysterious back pack behind in our house, which we spent over an hour going through automated call centers to return to installers) these guys didn’t even flinch or say thank you after tipping them. This isn’t about the installers- it’s about my 11 month old finding about 75 razor sharp staples sticking out of the bottom of the table. I’m 6 ft tall, not sure how I could have noticed this any sooner. Crawling on the floor with my son, under the kitchen table, is when I discovered why he was mysteriously bleeding from the head at times, and hands. Again- this is a recommendation to all parents or anyone with pets. PLEASE LOOK UNDER YOUR FURNITURE! I spent about 30 minutes with pliers and screw driver to remove all the nails. These are the cheapest “metal” China has to offer. The nails are like shrapnel, they don’t come out in one piece and take lots of strength to get out. One. At. A. Time. I work as a Sales Engineer- and I have no idea what these planks of wood/nylon straps/staples would be used for in their manufacturing process. There should be a warning to us American consumers about this. 10 billion dollar company, can’t expense another 10 minutes for their glorious installers to remove these for families. Obviously the installers navigate around these nails, which my 11 month old didn’t figure out himself. This wouldn’t have happened with the family owned furniture company that went out of business 2 years ago.
Excellent service not a pushy sales lady. She let us look around and then we came and found her to write up the order. Excellent service
Brandon was a very helpful and kind sales specialist. He worked with us to find the right fit for our needs and was patient with the technical difficulties during the credit application process. Highly recommend this store and if you are lucky enough to get Brandon will not be disappointed
I bought brand new furniture They delivered dirty , used furniture. They are not taking back. Please do not buy furniture from this store. It is unbelievable
Everyone did their best to interact with me at the right level. Not too much. Not too little. I have a very firm delivery deadline and the sales person was able to get me an earlier window.
The person who showed us mattresses was knowledgeable and gave us plenty of time to try out several different ones. The negative was that we didn't get a receipt (it would be emailed). Another issue that irked me was that I wanted to encase the mattress in a water-resistant cover but what what they offered was one that slips on like a fitted sheet. If you don't buy that you don't get a 90-day exchange warranty, only 30 days. The mattress is very good though.
Last place I recommend furniture. Thay will do everything for you to purchase it and then where is it issue they tell you you're on your own because once you buy it's yours. They told me they have it in stock!! I had to wait over a month !! When it finally showed up the delivery took forever and they kept calling and rescheduling so I figured it out I'll pick up by myself. They won't take back although it's still in original packaging. I wanted to exchange for smaller piece. That was the biggest mistake I've ever made.
Great prices awesome customer service! This location is always awesome. Monique, JB and the crew are great .
I was attracted to Ashley’s store when I read on their site that they construct their own furniture! So I chose to visit them first among the many other advertisements which I viewed. I began to explore the lovely showroom. William Coleman greeted me and assisted me in what became my only stop. I was looking for a bed but he gave me multiple packages to choose from, including the bed, nightstand, and dresser with mirror. We viewed close to ten possibilities. Through the process, Bill helped me to narrow down my choices. I picked a beautiful set and also a wonderful mattress. I’m very excited about my purchase and I can’t wait to see them in my new home. This store is definitely worth your consideration!
Great experience
Brandon went over and above to find the perfect recliner for me. I had very specific requirements for my adult son in a group home (faux leather instead of fabric, no handle on the side because others will break it, comfortable for someone over six feet). I came in asking for a specific style called a push-back chair that you activate by pushing your feet on the floor. Nothing met all my criteria, but Brandon found a faux leather recliner with a hidden release handle. He even recruited his 6"1" colleague Ben who was equally helpful and tested multiple chairs for me, just like Goldilocks:) I would go back to this store location in a heartbeat.
Amazing customer service Right away I was greeted by one of the sales representatives and he was able to help me get around the store Got all the measurements for me right and I was very happy with the purchases.
I was in a bind and needed a couch ASAP and Ben really came though for me! This was the 3rd store I went to and he went out of his way to help me get a couch. Great quality, fit my home perfectly, and even helped me take it home that day. Thank you so much. It's perfect.
The salesperson was phenomenal. He was kind and friendly. Had I not had to wait until September 30th to pick up my sofa, Ashley Store would have received 5 stars.
Great customer service, friendly staff, well laid out store, convenient locations, etc.
Great service super friendly customer service staff
Ben Dray was great to work with, I will definitely refer my family and friends - can’t wait for our new couches to come in!
Went to this location searching for a very specific sectional and was greeted by Kirsten. She was super patient, fun, helpful, and very knowledgeable with all of their furniture! Although we didn't find exactly what we wanted, she helped us choose something that will work and we are grateful. She explained all of the financing options and delivery terms clearly and checkout was a breeze. We haven't received our new sectional yet but the store service was so exceptional that we can only assume the furniture will be as well!
Sales staff was not pushy but attentive when I had a question. Bianca listened to what I was looking for and found a recliner I'm happy with. Very pleasant to work with.
The purchase was fine, then they told us it would be coming by ups and left on the front porch. Then they're calling and trying to set up a delivery date and we would need to be home. Then they pushed it back a week. We drove to Romeoville to pick it up ourselves! Probably won't shop there again
We had an amazing experience at Ashley Furniture today. Brandon P. was incredibly helpful and knowledgeable. He made the process painless. I recommend him and his team to anyone looking for new furniture! Thanks, Brandon!
Horrible experience. Was told I could have my mattress dropped off on a specific day and specific time only for that to not happen. Delivery guys came two hours early when I was not home, left and when I called them they said “we’re not coming back” and hung up the phone. It’s impossible to get ahold of anyone other than an automated machine on the phone and when you do have a direct line, no one would answer or even get back to me despite leaving multiple voicemails over multiple days. Was forced to go back into the store to figure out a solution and they had no answer for me other than “sorry”. Their “white glove delivery service” was in reality people not providing the service they promised, hanging up on the phone and refusing to talk to me, never answering or getting back to me and failing to actually provide any sort of resolution. Horrible customer service, horrible management, and will never buy from this terrible company again. Recommend everyone to save themselves a headache and to shop elsewhere.
Shortly after entering Ashley’s we were pleasantly greeted by Bianca Villanueva and directed to the pieces we were interested in. Though we were not making a purchase that day, she provided a printout of the total cost of the items, including shipping and product protection plan costs, and monthly payment info if financing. Next, a copy of Ashley’s Product Protection Plan and explained what was covered. Lastly, her business card. All of this information was extremely helpful in making our decision and completing the purchase. Days later we wondered if the price info we had was part of a sale that was ending and called the store. Bianca had left for the day and wouldn’t be back for a couple days, so we left a message on her voicemail. She returned our call within minutes and offered to come in on her day off to complete our purchase. She also told us that the prices had dropped. Throughout this experience Bianca demonstrated she is courteous, knowledgeable, and professional and will take extra effort to help her customers.
Bianca was great. Very friendly and helpful. Painless process.
Brandon and the team were wonderful!! He made sure we got exactly what we needed, knew all the costs upfront and gave us space to make the right decision!
I had a great experience buying a sofa and ottoman at the Downers Grove Ashley Homestore. The sales associate Brandon was very helpful. Monika
Ashley Furniture Sakes person was excellent and friendly. Will refer to friends
Manager was awesome!
Brandon waited on me and he was great. If I had a question that he couldn't answer, he checked with the team, but that only happened once. He knew the job, stayed with me until I made a decision and was cheerful, knowledgeable and professional.
Had the chance to deal with sales associate Brandon and Manager Jeremiah. The most helpful and generous people I’ve had the chance to meet when furnishing my home. They were able to help me find what I needed and gave me a better price than what I asked for. If you need help at this store be sure to ask for Brandon Porter. Thank you!
Brandon Porter was an outstanding salesperson. Very honest and professional.
Fast quick service
Brandon is great to work with. Highly recommend working with him.
I came in looking for a sectional, and william sold me a Tempur-pedic and power base. It was totally awesome. Has a sound bar in it and everything. He did a great job.
Brandon was first class to work with. Thank you!
Brandon P did an excellent job, helping me out with a new table. Delivery was smooth and easy. Brandon did an excellent job helping every step of the way. 10/10 would recommend.
They all did a great job friendly, knowledgeable and very accommodating!
We were looking for a modular couch and were greeted at the door by Brandon Porter. We told him what we were looking for and he showed us several options. We decided on one and told Brandon we needed to go home and measure. He was extremely accommodating with our request and even checked a delivery date for us by text. Which really helped us in planning. We went back to the store to purchase our pick. Brandon filled out all the forms and had to make several changes after the fact. Not Brandon's fault but ours due to cell number changes and address changes. He was very patient with us and we got the job done. We have purchased several pieces of furniture from Ashley, but Brandon is our favorite salesperson. Thank you Ashley for quality, affordable furniture, and a special thank you to Brandon who made our day.
Brandon was very friendly & professional. He greeted me warmly, helped me find exactly what I was looking for at a great price point, and efficiently completed my purchase to get me out of the store in time for an appointment I needed to get to. I’m looking forward to the arrival of our new sleeper sofa!
We are already an Ashley customer but this location is something out of ordinary. We went there for quick shopping, taken care by the manager of the store Josh and he showed us exactly what we needed, stayed with us through out the process to make sure everything went smooth with us. We went there just for sofa set but also bought office table and chair and a lamp, just because Josh gave us great deal that we couldn’t resist. Great customer service, highly flexible with drop offs in emergencies like we had, the manger shared the number of the driver who could deliver the stuff to us in a day or so and it was delivered to us the next day as promised. So really appreciate the work this team is doing in understanding us. Highly recommend Lombard IL location. Thanks 😊
Great in store customer service.
Ben was great. And they did what they had to do at Ashley to make a quick sale. We knew what we wanted and they were easy to work with.
I purchased furniture at the Yorkville location. The staff was very helpful. However, when it came to scheduling delivery I am very confused. I was given an individuals cell phone number and told to call him to set up getting my furniture delivered. Left him a message and have not heard back. Seems like a strange way to set up delivery for a purchase.
I'm a return customer because of the wonderful customer service provided by my salesman, Bill Coleman, & another associate, Monique. Both answered all my questions & gave me the answers I needed before making my purchase. Looking forward to the delivery now.
This was my best experience furniture shopping. Meeting and working with Joshua was refreshing. He was professional and approachable and not over bearing. I wasn't expecting to make a purchase but Joshua was so helpful I felt the selections and timing were right. This will be my go to store for Ashley Home store.
Armando was an excellent host. He was patient and directed us to what we were looking for. He gave us full experiences with mattresses & knowledgeable to explain differences. We found exactly what we wanted in beds, mattresses, and pillows thanks to his expertise.
Awesome customer service from Kirsten at Ashley in Oak Brook. Thank you JV for sealing the deal!
Kind, courteous, respectful and knowledgeable. Offered me the best deals. Products ware amazing.
This was my first time shopping at Ashley. I always thought that buying furniture was like anything else. You pay the sale price. Apparently, it's like buying a car. You have to negotiate to get the right price. I had been looking online and found a chair I was interested in. The online price was $650. Then I saw a TV ad for their midnight madness, buy one get 50% off the second item sale. I thought great. I will buy two chairs which will average $500 a piece. I went to the store and was told that the website was independent from the stores. If I wanted the BOGO deal, I would need to pay full retail price at $850. I said forget it, I am leaving. Then the manager was called over. He offered 20%, then 30% off. That brought the chairs back to $650 each. I said I wasn't willing to pay more than the $500 I expected it to cost. Finally, I paid $545 per chair, which was a miscalculation on my part, but I paid before I had realized it. Is this how furniture stores operate? That seems crazy to me.
Excellent staff, not pushy, but readily available to answer questions check inventory, wear durability etc. After visit they (Bianca) was available by text support with delivery options and availability, final price and online secured purchasing!
Store is good but its hard to get in touch with them
Brandon the sales person was very attentive and show great customer service skills. If you’re looking for a specific brand name of furniture, they will work diligently with you to get that furniture. Thanks
Brandon was super helpful without being pushy and he got us in and out quickly with what we wanted!
Jeremiah is wonderful. So helpful and kind. Will be using Ashley again.
Everything was great. I found the sofa I liked and Bianca was very helpful.
Furniture paid and supposed to be delivered in a week. After 2 weeks waiting and calling they said it will be ready in a month. Unprofessional!
We were given time to look, which we liked, then were helped with questions answered. Both people who helped us were kind and very helpful.
Brandon was great!!! Thanks for your expertise
It has been extremely frustrating to get in contact with this store. When you call the main local line it directs you to a call center and nobody I’ve spoken to knows how to get me in touch with this location. It’s almost as if nobody wants to work. Also, it’s been a few weeks now since we filed a warranty claim and nobody is contacting me. This is a silly runaround game that I no longer have the patience for. Poor service all around.
Miscommunication on box sold. Assembly is terrible. Staff is incompetent
Ben helped me find my chair. He was very nice and helpful!
Bill was an attentive but not pushy salesperson. He answered our questions and helped us find exactly what we were shopping for. The store manager JB was helpful as well. It was one of the best furniture shopping experiences we've had! The store had a lot of options to look at!
Don't but from this store. The manager is rude and they don't give you any concrete information on the delivery. I would’ve given 0 rating if it is available.
Amazing experience at Ashley Store in Downers Grove IL. Went in and was met with friendly staff who were very knowledgeable about their inventory, answered all our questions and helped our purchase go smoothly and quickly. Highly recommend this store!!!
The persona is really profesional and nice
Haven’t bought anything from here in some time but recently went to this location and the woman (will not disclose name but she said she’s been there 6 years) helping me just didn’t seem to want to answer basic questions I had related delivery and installation. She did answer but had some poor attitude. This may not seem like a big deal but it has deterred me from making my purchase from Ashley. It is important to note the other sales people at the store seemed pleasant and kind.
Came in later in the day on Saturday and was fortunate to have Brandon and Ken helping me out. They took the time to calculate the various promos to see what the best deal was. Very friendly and I am so excited to get my new bedroom set delivered this Thursday.
Service was wonderful. Jeremiah was very personable and accommodating. Can't wait for my furniture to come.
Knowledgeable and personable service by Ken Hines. Bought a great loveseat!!
I had a great experience there. We’ll know knowledge of the mattress. I will be going back to furnace whole house.
Very friendly and helpful
Ben was very helpful and able to answer my questions. The rest of the staff were very friendly and nice. I can't wait to get my new living room. 🙂
Great service and knowledgeable staff. Thank you, Bill and Kiersten.
absolutely a pleasure working with Armando ask for him when you go. Very helpful and informative. Thank you for help
Great service and customer service was on point !
Salesman (Armando) was very professional and helpful. The staff apparently work as interconnected teams and the Manager was on site for questions and support. Would shop there again.
Armando is really helpful and professional
Sales associate took his time to answer all the questions and concerns. Good service.
Luke was very helpful with showing me and my son all of the features on the lift recliner that we bought. You are lucky to have him on your team. If we need anything in the future we will be back to see him. Sincerely Pam Laibl
friendly, very professional,
Amazing service and knowledge of the furniture business. Very nice sales team!!!
Sales people are very helpful and not pushy.
good experience at the store.
I came in looking for a different table even though we were not greeted upon entering when the staff did see us, they made conversation. They gave us time to explore and then they approached us and see how they could be of assistance. We were in and out the door 45 minutes top. Everyone was professional and helpful, especially Luke and we can’t wait to receive our new pieces.
Definitely NOT the No. 1 furniture store as claimed! We were treated really well before spending a whole lot of money for the furnitures. But after delivering a broken/damaged/defective furniture, customer service is the WORST ever!!! It's been 2 months, 2 tech services came to check the furniture..(I have to take off work on those days!!!) Per tech, the furniture is not an in-house repair, but nothing from Ashley reaching out to me on what they will do with the BROKEN furniture! Been calling, texting, emailing! The worst....EVER! I would not recommend this store until they improve their customer service. Update: Got a replacement after over 2-months! Not the best experience, I'm just glad it got resolved.
I had the worse experience ever at the downers Grove location. I was working with the assistant manager he was rude, impatient and when I decided not to go with what he was selling he told me he couldn’t cancel my transaction at this time he has other customers to assist.
I was shown a good selection of the furniture for which I was looking. The sales associate was very courteous and knowledgeable about the pieces I saw during my visit. He also walked me through various options for periods of time time to purchase and the associated discounts for each option. I decided to purchase a few pieces because of variety I had to examine.
Professional, friendly and expedient...great service!
Excelent service and a attractive store. I am handicapped and they were very acomidateing.
Marcel, Sales Representative at OakBrook Store, has demonstrated through his actions a great customer experience mindset. He was awesome and made feel well supported.
Carlos Hernandez was very knowledgeable with assistance on helping me make a fabulous purchase from Ashley Furniture Store…
Prior to this instance, I had never taken the time to write a review. However, after my experience with Ashley Furniture, I feel compelled to share my story and strongly caution against making any purchases from this store. My order consisted of a sectional and an ottoman for home delivery. Before the delivery, I changed my mind about the ottoman and promptly contacted the sales associate to cancel it. I received assurances that the cancellation had been processed. On the day of the delivery, the couch arrived as expected, but to my surprise, so did the ottoman that I had canceled. I immediately requested that the delivery driver take it back, but he outright refused. Even after explaining the situation and the cancellation request, he refused to accept the return. Afterward, I contacted the customer service team who advised that the ottoman could not be returned as it had already been accepted into my apartment, and only the delivery driver could have accepted its return. After that I tried to obtain proof of my cancellation request by reaching out to the sales team, but had no luck. The sales associate had apparently left the company, and the store would not contact her to confirm my cancellation request. Despite the mistake being entirely due to the sales associate's error, Ashley Furniture has taken no responsibility for the situation and dismisses it as a minor issue. As a result, I am now left with an ottoman I do not want and no means of returning it. My experience with Ashley Furniture has been awful, and I urge caution when considering any purchases from this store.
I had been to 4 furniture stores now before Ashley's. Iwish i had gone there first. LUKE, my sales rep, was AMAZING. He wasn't pushy and didn't stalk me. He showed genuine interest and even made a major suggestion that changed my entire layout idea and solved my problem. I highly recommend asking for Luke when you go!
I love this store, good quality at good prices. Marcel was very friendly and professional.
After sales services is not what I expected at all, I’ve been try to contact my sales about my item but never get responded. Furniture’s not worth for the price.
Jeremiah was excellent at the Lombard location !
I was told the frame was back ordered 7 days. I called 10 days later and the salesperson told me it was going to be another 7 days. Now it’s been a total of 18 days with no frame or mattress. I called my salesperson this morning and there was no answer and I never got a return phone call. I was happy with everything until now that I still haven’t received anything.
sales associate and her customer service was excellent !
Marcel was a great salesman to work with. Mr. Dray and JB were very funny and pleasant to talk to and work with also. We really enjoyed doing business there. We will definitely be back to do business again.
Awesome customer service ..
Would not recommend their products. Call numerous times to have a rep come to look at the table and bench we bought. Nothing happened and now the warranty has expired. Furniture looks so nice on the show room floor. It’s garbage.
Staff very patient and helpful. Positive experience overall.
Absolutely amazing!!! Everyone working there was so kind and helpful
Great products, very reasonable prices, and the service from Luke was outstanding!
Great staff and selection
STAY AWAY FROM THIS STORE !!!BEWARE!!!! First of all…Very rude customer service from store manager Karen! Purchased a $7000 bed and adjustable electric base. When checking out, they had snuck in mattress cover for $463, as part of the transaction, when they said it was part of the promotional offer. Fast forward weeks later my bed and base delivery date was consistently being pushed back week by week, even when they had confirmed the products bought would be delivered within a week at transaction. Long story short, it was to the point where I ended up cancelling the order because they could not come through, and deliver the bed/base, let alone give a date of delivery. I went to return the mattress pad(un-opened and never used) that was purchased with the bed/base, and they would not return the mattress pad! Karen who yelled at me right away, said they do not even do in store returns, and to not bother, because it’s policy they do not do returns. Now I get to stare at a king mattress pad that is almost $500, with no bed to put it on, because this particular store and it’s managers are thieves!!!!!!! STAY AWAY FROM THIS STORE!
Very helpful, gave you time to look and process.
Ben Dray was awesome! He wasn't too pushy or annoying. If hippies sold furniture was a vibe, that's an excellent description. And even though I live 45 min away, I'll be back. Thank you for your patience Ben! I know I'm picky. I know what I want.
We went to Ashley to check on mattresses the other day. We really had never been in their stores and we had no expectation that we would buy anything. We were there mostly to see what they carried and pricing. Lo and behold they had two associates- Ben & Kiersten help us out, They took time to educate us about the brands they carries, and listened intently as to what we were looking for. After more than an hour in store we wound up purchasing a new mattress and look forward to it being delivered promptly Next time you're in the need, try Ashley in Downers Grove out and ask for either or both of these individuals
Its time to file a class action suite against this company Very unethical Since past 4 months im trying to claim a warranty and all they have been doing is deceive me
The delivery charge of $480 is ridiculous! Why do you base it on the dollar amount being spent? Darvin Furniture, for the same price I spent at Ashley, their delivery charge is $179. And they come from Orland Park. I will never shop again or recommend Ashley to anyone. Your no return policy is quite ridiculous. What store doesn't take returns?
Very friendly service, and I been a long time customer of Ashley and will continue to be.
A very good employee named Luke Drenter took all his time to pleased us. We are so satisfied the way he treats us
Jeremiah was very cool and helpful. Showed us all the options and annswered all of our questions, process was quick and easy. Thank you!
Failure to communicate. I’ve reached out countless times to be updated and have been given the run around. There should be a sure way to get info regarding the status of your order and to resolve issues.
Good selection. Sales folks pushy, talk to much. Need to up date their sales strategy. Engage the customer with questions.
Jeremiah was really great to work with! He made our buying experience super convenient for us! Really appreciate it!
Wonderful, friendly, knowledgeable personnel. Great buying experience.
Very good services. Alyssa who helped me was out standing!
Great price . Will purchase from Ashley again .
Ken is a great salesman! Patient! Look him up when there.
I had a great experience Ken and the manager was great.
Our salesman, Juan, was the absolute best! He made it the best buying experience ever. Thank you!
Don't buy anything from these people! I wish i could give zero stars. Horrible experience with getting my boyfriends furniture delivered and trying to get a hold of someone. Also, his entertainment center door that came broken won't be fixed for another month and a half after already waiting for almost 2 months to get it delivered. Unbelievable!!
We had a great buying experience. The sales associate was very knowledgeable and everything went very smoothly.
I shopped at several stores looking for a mattress. Ashley was the first place I went. They were not only friendly but very helpful and explained everything about the different products available. I told them I wanted to shop around. After going to three more stores I came back to Ashley and bought my mattress there. A great group of people to work with, and I will definitely return for any future furniture I need!
Great friendly fast service!!!!!!
The service was great. Only problem is our delivery date got cancelled with no definite new time available. It is very dissappointing. Can we get a bigger discount on our purchase?
Bill was very patient with Sonia and I. He got us to come back from the other furniture stores in the area. We appreciate his honesty!
Great service !
rude walked through the entire store and nobody told me how they could help me bad customer service they judge by your appearance i guess..
Great job to our salesman William!
BUYER BEWARE! We will never purchase from Ashley again. We spent over $4,000 on a new bed and mattress. We purchased a bed that in store had sleigh headboard, but switched it to a panel headboard that the sales woman suggested and assured us would work. After waiting 2 weeks for delivery, the panel head board was not compatible with the rest of the bed and it could not be assembled. 3 days later they brought the correct head board and built the frame. After putting it together, one of the drawers in the storage footboard will not close. It gets stuck halfway open. When I spoke to customer service, they refused to replace it, and told me I had to wait 3-5 days just for a technician to call me and schedule a time when they can come fix it. So they sold us incompatible parts they assured us would work, made us wait several weeks for the incompatible parts to be delivered, assembled and left us with a broken part, refused to replace it, and are now making us wait another 3-5 days just for someone to call/schedule a repair of a brand new piece. Buyer beware.
Warning...do not buy furniture from Ashley Furniture..The sales people are great but once they sell it to you they are done...Then you have to deal with DSG aka customer service... when they delivered my table they damaged it... 1st lie. He stated it came that way...when I saw and heard h/e broke it....lie #2 I told them I wasn't going to sign for it and he said I had to that he would talk to company for replacement....so I called instead...didn't trust..lie # 3 they said they couldn't replace it because it was delivered which was a lie because I had 72 hour window to issue a complaint....finally after 2 weeks of being hung up on they inform that they would replace it and it would come 11/10..then they never came.... I called again... got hung up four times. Then finally someone answered and informed me it would be here 11/23..they came...table damaged....so they couldn't replace....so they said would call me with 48 hours to set up schedule for replacement delivery...Guess what they didn't call...so I called again... the young lady informed me that they would call me when it's in distribution center..it's 12/28 and nothing so I called now it's going to take 48 hours for me to receive information about my status....Do you see the pattern? Now I normally don't post but I wanted to give others a warning... I have heard from others that they have gone though same kind of service...it's just not right...the furniture isn't top quality and for the amount you pay they should really take care of their clients...
Not experienced staff. Approached us 4 times in store wanting to know if we made a selection. But went to four other furniture stores and based on our criteria did make a purchase. Ask me in two years if it was a good choice.
The salesman was very helpful. Having the item in the showroom was the only thing I would have liked to see how the recliner feels.The recliner was advertised 35 inches wide but is actually 32”. Accuracy is important.
Salesman JB was awesome. Courteous, patient, and knows details about the furniture.
Delivered wrong couch. Delivery guy didn't take back after I said "I think this is the wrong couch". Instead he said I have 72 hours to exchange and left it there. I went to Ashley in person. They discovered it was ordered correctly, but the sku in warehouse was wrong. THEY CAN'T DO ANY EXCHANGE EXCEPT THE STORE GM!!! AND SHE'S ON VACATION!!!!!!!!! WHY, why is there no mamager to override, as the front desk manager saw it was their fault, not mine???. She called customer service and they CAN'T do anything either, as result to a "policy change in December"!!!!!!!!!! RIDICULOUS!! It will probably takes weeks before I get the couch I ordered.
Please avoid this store as much as possible. We ordered a Cambeck bed in October and it still has not been installed correctly. They first sent delivery that do not know how to set it up. Somehow they figure out and damage the bed while installation . I did not realize there was also a missing piece until I saw the photos. Apparently they ordered the damage part but they do not know when it’s going to arrive. ( we do not know if they ordered the missing piece) When we went to the store we were treated disrespectfully and apparently they cannot coordinate with deliveries at their end. I would strongly advise against using this Ashley store in general.
Joey was great. I wanted a lift top table, he found it. I bought it.
JB was a great associate. He wasn’t pushy or obnoxious. He had a great energy, and was confident & calm. He took the time to ask questions about my living situation & needs for furniture. He made the entire process smooth! Now let’s hope the furniture gets delivered properly.
Helpful staff. Kind of frightening to get another credit card from Synchrony.
Had a great experience here, it was fun to shop here. Allyssa N. was great and helped me find the perfect couch, Thanks!
Wish I could give a zero star rating for this product and company. We bought the Baskove couch which was told to us by the salesman that it was real leather and the description also claims this, but it is not. Our couch cushions are starting to peel at the seams and we've only had it 11 months now. Real leather would not do this. Ashley also claimed that this is not a material issue. This is false advertising. If I would of known it was not real leather like stated I would have never purchased. We were told that we have to replace our cushions under warranty but that doesn't solve the problem. Do not buy this couch if you are looking for real leather and also do not buy from Ashley if you are looking for customer service or honesty.
Assisted me promptly. Found item I was looking for-it was not in store display like I was told when I called. Friendly. Answers all my questions
Nice showroom and Giselle was very helpful!
(Translated by Google) Sorry I can't type I'm sorry I can't type the board letters 😢 😂 🙏 (Original) 타이프를 칠수가 없어서 미안해요 보드 글자를 칠수가 없어서 미안 합니다 😢 😂 🙏
Bill was very knowledgeable and helped us without being pushy. We were very happy with our buy and are looking forward to getting our couch.
Real friendly service and Elias was great thanks to him and his customer service
Associate Kiersten was fantastic
Good service. Honest salesperson and a great deal.
Joey, our salesman, was great. We got exactly what we wanted. Great price and financing.
I had excellent help while finding the perfect couch and the experience was amazing.. I plan on going back next week to buy a new bed
Very nice store. Clean and well kept. Polite and helpful sales associates. Jessica was very helpful, and not pushy. Great experience, would recommend.
Jessica was extremely helpful on our specific needs and nailed the product we wanted.
Ken was helpful & super knowledgeable from the get-go! He was patient with us while we decided between a few different furniture options. We ended up buying exactly what we needed within our budget. Definitely would recommend Ashley Furniture -- there was zero pressure. Thank you, Ken!
Make sure to check their online prices. A set costing $5,000 in the store and market down to $2,900 with a tag saying 'over 40% off' was actually listed for $3,100 on their website, or only 6% off. I wouldn't buy anything here without viewing the website.
If I could give zero stars I would. We waited 14 months to get our end tables. Only for them to tell us (only after me calling each month to check in) that they discontinued the tables and would not be able to give them to us. They offered us the floor model at 60% off and had to make repairs to the tables. Only to be told when getting a refund that we got 20% originally and would only give us 40% off now. Not only that but we paid for delivery and had to go to the store twice to pick them up. The manager refused to talk to us and avoided us on both occasions. The customer service call service is horrible and doesn’t provide any useful information to customers. I highly recommend you take your money to a place that will uphold their end of the agreement. I will never shop at Ashley Furniture again.
If I could give a ZERO I would. My mom purchased a dining room set, bedroom set, and a chest.The orders came separately, she was told it would be delivered together. Dining room table came damaged and without a LEG, chair was damaged. 2/3 weeks later the bedroom set arrived- the COLOR DIDN'T MATCH. Bed and chest was ivory and nightstand came in grey which is what she ordered. The customer service people said - sorry I can’t do anything…manager - sorry I can’t do anything, 877 number, delivery people- want a tip after delivering broken furniture and giving my mom 10 min to come home because they had arrived. ABSOLUTE NIGHTMARE. You have caused so much stress. My mom had to sleep on the floor waiting while waiting for that bed to come in and you delivered the wrong color furniture. Dear owner- I see you scrolling and responding to the comments. But are you the owner of the store or are you the owner of the GMB listing that’s responding because it’s your job. And what exactly are you doing about all the negative reviews you’re getting? The service is not worth the “discounted” furniture. I hope you actually take these reviews seriously, because let’s face it, it’s 2022 and everyone reads them.
Very helpful staff.. Low pressure. Excited to get my purchase.
It was an easy and enjoyable experience. The sales woman “zemira” I interrupted her and I’m glad I did. She made the experience a WOW moment. She let me walk the store 7-8 times. Her patience was impeccable and she answered every question I had. What I soon learned was this was her first day on the floor. I’m typically a difficult and hard sell and if I leave I don’t generally return. However, her grace and poise and her ability to see through my Kevlar was impressive. I mentioned that I wanted to go over and look at another store. She simply stated ok and I’ll see you when you return. Lol. Her confidence in the sell was remarkable. I did return moment’s later and completed the sale. She is an asset to Ashley Furniture and if your not careful I may look to employ her to my company. Great job Zemira. Thanks for making me feel welcomed and valued.
I will not purchase from this store again! We purchased a leather sofa & 2 side side chairs off the floor because it was a closeout. My salesman (Joey) was not there the next day I went back to buy the set, so another sales rep helped me. I asked him about purchasing the insurance coverage and he said that it could not be offered for floor merchandise even though the day before (Joey was pushing for us to buy it). Also, they could not even wrap the furniture, nor did they even have ANYONE to help me carry the furniture out to my van!!! My only compliments are to the cashier who apologized for that sales rep! VERY angry with the customer service at this Ashley Furniture store in Downers Grove, IL!!!
My salesperson, Kaila, was extremely helpful and patient during my furniture purchase process. I highly recommend her and the Ashley Furniture team in Downers Grove!
All 4 chairs delivered with soiled fabric Unacceptable Awaiting confirmation of replacement chair delivery date White glove delivery needs some work
Furniture finally delivered after several months of delays. Exceptional delivery service and great customer service. I want to thank Karen and the Ashley sales team for making out experience worth the wait! Thank you.
Well it was delivered in time but the wrong color of furniture was sent!!!! How do you screw that up! Disappointed
The sales lady was nice but my order wasn't sent until 3 days later. This caused my delivery to be pushed back. Customer service basically said tough s***. I had taken the day off of work and lost money because of this. I won't purchase from them again because of this.
Very nice and accommodating. We definitely return again
Please, spend your money elsewhere. First experience with Ashley and surely the last one. One year ago, September 6th 2021, we made a big purchase that included a table, a bench, 7 chairs, a bed frame and a mattress. As we entered the store we were informed that they have a discount for Labor Day, once we showed interest in the table, bench and chair set the discount increased. Because we were looking for a bed frame as well the salesperson said that if we're getting that one as well the discount would increase, plus if we're getting a matress the mattress would be $500 off. We would need a mattress anyway so considering that sounded like a good deal to us we tried a couple of mattresses and settled on one we liked. We ended getting all the items mentioned, we paid and just as we're finishing the checkout process we looking at the invoice and everything seemed off. First, the discount % was different than what we were told, second there was no $500 off for the mattress. It was more then $1000 difference in what we were supposed to pay and what we paid. We calculated on paper everything, showed each step of it to the salesperson. He tried saying that everything is fine, just their system shows the discounts differently, meanwhile he wasn't able to justify the more than $1000 price difference. He even tried saying that he didn't mention at all the $500 off the mattress, then he said that it was for other mattresses, then that it was a mistake he made as there weren't any discounts for the mattresses. Also, he wouldn't say all this at once, he would in the back, suppose to speak to the manager and keep coming back and saying these different things. No manager came to speak to us directly. We spend more than half a day in the store, explained the situation to another employee who seemed to understand it all. I mean what's not to understand when we calculated everything in front of them, but no, again the story started, that discount is not available for the bed, not for the table and chairs set because we got too many, blah blah blah, they just kept gaslighting us. In the end they agreed to refund us some money, nowhere near the amount they actually had to refund, but promised to looked further into the matter. No, they didn't get back to us, not even after going to the store a 2nd time and again them promising to look into the matter. The order was supposed to arrive within 6-8 weeks, written on the invoice as well, assured personally by them that it wouldn't take longer as we specifically told them that we're having family coming over from Europe for the winter holidays. Turns out we spend the holidays without a table. Finally, the matress, bed base and bench arrived at the end of December 2021, the bench came with scratches and since then we have no updates for the replacement delivery. For the rest of the furniture they keep giving different updates each time we would call. Finally, we received the table and chairs exactly one year after making the order, September 3rd 2022, and each item has at least one issue, not even joking, chairs wobbling, wood frames poorly manufactured, the table damaged in 2 spots. I don't think they have any quality control checks before sending the furniture. Meanwhile, still waiting for the bed frame to be delivered, don't even know when and zero updates for the bench.
Sectional delivered incomplete. Horrendous customer service in trying to rectify this. Will not be ordering from Ashley again.
What an awful shopping experience. Made the mistake of asking an employee where the mattresses are and he latched onto us and never left our side the entire time. The "sleep expert" was overbearing, abrasive and would not listen to our preferences but rather instead told us what we wanted. We left and bought a mattress nextdoor at steinhafels. Salespeople were much more professional
One of my favorite furniture stores. The prices are not cheap but they're not crazy either. They have items across a broad price and quality range. Their salespeople are helpful without being pushy. We bought a king bed - the frame - of very nice quality on their Labor Day sale and got 20% off their list price which to me ended up being a fairly reasonable price. Some nice art on the walls for sale as well.
I went there to look at furniture so I can see it in person and get a good feel for it. I ended up looking in person and then ordering online and saving about $450.00. Not only were the prices less online so was the warranty. I also found a promo code that saved $100. All this of course made the subtotal less so I paid less in tax. And I received free doorstep delivery where I can assemble the piece myself (screw legs to the bottom of the couch). Just make sure to do your homework first
Not friendly or welcoming. Was never greeted while entering, browsing, nor leaving the store. Employees made eye contact but failed to provide any service. Never received this treatment from any other Ashley Furniture Store throughout the years.
Our sales person Maria was awesome and amazing! Professional and knowledgeable!
It was a good experience.
Love my new furniture. Great delivery team. They kept me updated all day
Terrible service. After 6 months of wait, they canceled my order without letting me know. Completely unprofessional
I was told the sectional and ottoman would be available for delivery in two weeks. Almost 4 months later I received the furniture. Terrible customer service when trying to find out the status. The only redeeming quality of my experience were the the two gentlemen who delivered it. Hardest working individuals I’ve ever seen and very polite and courteous. They deserve 5 stars. Ashley Furniture, not so much.
No one spoke to you.
We went to the store pretty much knowing what we wanted after visiting Ashley‘s webpage. Spoke with the saleswoman who was both courteous and professional. I’m not one for shopping, being that we had been there previously, but my wife was not quite certain. My wife then went over to where the couch was located sat down, and said I love it! Again the sales woman was very knowledgeable of the product and explained the warranty and delivery.I was impressed thank you!
The distribution center hangs up right on your face, sometimes pretending they can't hear you and sometimes just for fun!!! Wow!
NIGHTMARE!!! Worst customer service and delivery!
Worst delivery and customer care experience. They can't deliver my stuff in an year and no idea how long it will take further.
Terrible service. I walked around for 30 minutes and was completely ignored by several employees just standing around. Fortunately there are several furniture places nearby so I’ll try them instead.
Delayed delivery and broken product. Never going to buy from here again
My sales rep Xavier has literally changed my life! I was sleeping on a sofa recliner for the last 10 years because sleeping in beds killed my back, neck and hips so when Xavier offered to show me a bed I obliged to amuse him but this bed was so magical that I purchased it and have not woken up in pain once since sleeping in this bed! Thank you Xavier!!! I recommend you to everyone I speak with!
Had a great experience. Nelly was my salesperson and she did a great job showing me different options for sectionals. She helped me find the perfect one for my needs. She also had the manager Justin help getting the price point I was looking for. A+
My bed, which I’ve waited 7 months for - arrived today with 2 of the support feet missing. It’s in a pile of parts right now on the bedroom floor. Very frustrating to have waited all this time, now to wait God knows how much longer to get these parts and have it put together. Really Ashley??
I personally would rather drive to Darvin
Came in super late on a Saturday night and everyone was really helpful. Ask for JB, he's great and was very helpful along the process. We stopped in earlier in the day and none of the employees were constantly bothering you like every other store. Highly recommended
Very helpful saleswoman named Kayla 👍
Great customer service and prices at 30% off this weekend. Elegant design and quality furniture
Salesperson was not able to provide proper guidance and price neither manager supported. Had decent experience.
We had a very pleasurable experience. Our sales person spent the time with us to get what we wanted.
Delivery was scheduled between 9:00 and noon they showed up at 2:30 spent two and a half hours on the phone with customer service which hung up on me twice didn't make me very happy
I bought a sectional aug 2020 with the 5 year warranty , didn’t like it and tried to return but was denied.. okay, whatever. Fast forward to now, tried to make a claim with the warranty company to get a sunken chaise of the sectional replaced. Was told it is NOT covered under warranty !!! And the whole runaround to get to talking with somebody on the phone took 2+ hours just to be told that I’d have to pay out of pocket to replace the chaise. Everything about this company and their affiliations is just disappointing, especially their quality!
The pricing was very deceiving. I found it $400 cheaper at another store and reached out to price match and they would not.
Ashley furniture is fantastic in the actual store and very Kind; However, I do I have to say I’m very disappointed with delivery. Our furniture was delivered the first time incorrectly time wise and damaged. The delivery men did not speak any English and hung up on me twice after pulling into the wrong location. When they said they would be back with new replacement items, which took another 3 weeks, they never showed up with our order when we confirmed our order and time and were told by several customer service reps that it was on the way and spent the entire holiday weekend at home waiting for an order that didn’t show. Still have yet to receive the order, and we’re told that it was delivered to us and there are pictures of it in someone else’s home. The experience is now comical and to say the least we will not be doing delivery again.
Joey was very sincere and did a great job trying to get the best deal for us. He didn't quite get our tastes, but he kept working until we got the couch we wanted. Great guy. His manager wasn't as friendly and was a bit patronizing, but we only had one question for her and she answered it so her attitude didn't spoil it. We found a couch and dining room table and chairs.
Ordered a sofa from the Downers Grove store on 5/27/22 with a request that it be delivered on 6/18/22. Three days before delivery we realized that the sofa would not fit in our new home. Called on 6/15/22 to cancel the order and found out at that time that the order would have been delayed until mid-July anyway. Requested a refund at that time (they said the refund would be received in 7-10 days). It's been three weeks and we have not received a refund. We tried calling the store, but calls go to a third-party service (you can't actually talk to anyone in the store) after waiting 30 minutes and more on hold. Found out from "customer service representative" that no refund was ever issued. They now have a "ticket number" open to see when a refund will be issued which they say will take 7-10 days to determine if a refund will be issued. Tried calling corporate, but each store is independently operated, and they cannot issue a refund. Tried using their "text number" to see if we could get a status of refund. Their response is, "we see that the order is cancelled but not finding any tickets for a refund". Next response was they cannot do a refund because that is a different department, but we should see a refund in our account in the next couple of days (which we haven't). Customer Service has no idea when or if we will receive a refund. We were planning on ordering a new sofa and bedroom furniture but will have to look somewhere else. Can't believe this store won't even answer a phone call or issue a refund for an item that was never delivered.
The furniture itself is beautiful and in good condition but the service sucked and I didn’t get my last pieces til 6 months later. Not sure if I will EVER shop here again
Love the Ashley team in Downers Grove. Mr.Patel was exceptional at his job. Keep up the amazing work! Wow! Wow! Wow!
Biggest rip off I've ever experienced. Paid for the "white glove" service. The service consisted of dropping off 2 different couches for a sectional. One brown leather and one grey of a totally different material; not sure who thought that should go out for delivery. I paid over $3,000 for a couch that fell apart and looks awful in 1 year. They take pride that their furniture is made all in house. Maybe they should consider outsourcing to a manufacturer that can build quality for that price point. The best part is I paid for the warranty from the store that was supposed to cover anything but guess what it doesn't cover their manufacturer defects for the couch that fell apart and was defective so that was an additional waste of money. Go elsewhere save your money.
Worst service ever.all new hires who were fighting with eachother and lack of knowledge. For every question they do back to manager...when ordered lamps came in 2different shipments. Worst customer experience when u call...won't recommend
Netty was most helpful, helping me pick out chairs to go with the table that I chose. She knew exactly what I needed and didn’t waste any time. She was able to get me the discounted price from what I saw online. What a great experience that was working with her!
Sales people were friendly and helpful, they honered the online price which was cheaper than the store price. The loveseat has a little tear in the back and the dining room chairs are very wobley. Tech supposed to come out and address the issues. We'll see?
Before sale they’ll be so nice with you but after the transaction or payment that’s when the worst experience happens especially in this particular store. But I’m giving 1 star because the salesman was nice and helpful but the Manager was awful. We have been deceived with such Memorial day promotion instore, had been told many times that email will be sent showing the price breakdown but none had been received until delivery date where we found out that we were charged for the full amount of what we initially had with them. The Manager even said “Oh we will apply it and anything in excess will be back in your card” and was so in a rush like won’t even entertain us, oh well why would she since we have been already charged. Tried reaching them including customer service for the past weeks and in the end deescalation would just say is “sorry for the miscommunication “ which is absolutely unacceptable for such stress and too much time it had cost us. It’s not miscommunication, it’s misleading info. We used to always purchase our furniture and mattresses from Ashley in the past years but this recent horrible experience will be the last. Store is definitely poor business and will avoid all possible means for their accountability not to mention even customer service sucks! Super stressful! NEVER AGAIN!!!!! *** Okay, so just an update, as of today 7/10/22 NO RESPONSE or whatsoever from the email or DSG special team. Obviously it’s a canned response to the comments or review written here. Don’t even waste your time with them. Very disappointing Ashley!
It’s 7am an the delivery driver called mad saying he’s at my house with my furniture, my delivery is scheduled from 830-1230, the delivery driver yelled at me so bad an hung up in my face, remember He has to come Thackeray to my house at 830 I don’t think it’s gone be a great visit!! I’m so mad I can’t even type
Kaila was Amazing! We came in for just a Dresser and bought: A Bedroom set, a Dining room table and chairs, also and Entertainment Center. All because we not only like your furniture but more importantly we liked and trusted Kaila to work with us to get what we needed for our New Home together! Before our furnishings were “Yours and Mine, Now it’s ours!”.
Delivery to my home 06/03/22,said that in 2 hours someone will come to assemble, the pictures are from today, June 10, we complained several times about the same answer, someone will call you in 24 to 48 hours, no one has ever called us, when we went to complain to the store the manager calls the police on us. I recommend to everyone to avoid ashley.
Helpful salesman, pleasant experience! Would recommend to friends.
Extremely disappointed. I ordered a dinning table set (including tables, chairs and bench) in Dec 2021 and was told a delivery date of March 2022. It's June 2022 now and I am still waiting for my order to be delivered. Every time I call them, the delivery date is pushed another month. Now they are giving me July 2022 as the delivery date and it is still not confirmed. The full amount was already processed on my card in dec 2021 and even after 6 months, I still have nothing delivered. When I asked them if I can cancel my order, they told me there'll be 10% cancellation fee. Absolutely disgusted. I have ordered from so many other stores and no one processes the charge on credit card until delivery is scheduled. I understand there is a backlog due to covid but ALL other stores I have ordered from have delivered on the expected delivery date. Ashley's is the only one who keeps pushing month after month. You call customer service, they say there is nothing they can do. Never ordering from Ashley's ever again.
My saleswoman, Giselle Camacho, was great! Giselle was very friendly and helpful. She knew exactly what I was trying to find and made me feel comfortable throughout the shopping experience. This is the exact opposite of the way I felt when I shopped at The Dump. Ashley furniture was a great shopping experience and I would absolutely recommend it to everyone. Giselle is a true asset to your business and deserves to be recognized for her amazing service.
Good selection, quick service. Evasive on pricing. Saw why when I went to get a picture of couch online and saw the price bout $200 less than we were charged.
My family and I walked in and were happily greeted by nick. We were there to get my 4 year old a new mattress and Nick was awesome. Beyond professional, knows his stuff inside and out, not pushy (I work in sales myself and can appreciate it) and was super friendly and polite especially with my kidsm. He is a great asset to your team.
This was by far the worst experience I have ever had with any furniture store. We ordered a TV stand, two bar stools and a coffee table. As soon as we bought the furniture - our salesman changed his tone with us very abruptly. He went from being very helpful and friendly to unresponsive and rude. WE WERE DELIVERED 4 BROKEN TV STANDS. When I called our salesman to help us with the situation he said "Well we can't do anything about the piece that's in your home" - so I had to follow up with the warehouse folks time and time again (it took almost 5 months of calling and getting broken tv stands before I got delivered a piece that wasn't broken) As for the bar stools and the coffee table - my salesman said it would be coming in 6-8 weeks. When I called to schedule deliver THEY SAID 36 WEEKS. I understand the global supply chain issues - but that is wayyyyy more than 6-8 weeks. When I called in to get a refund on my items - they said they couldn't do it and I should come in on a weekend and speak to a manager. They were very dismissive and would keep us on hold for hours and I would have to keep calling back just to get the run around. All in all - I am so disappointed with the customer service at Ashely furniture and I will never be coming back to this store again. What a terrible waste of time.
it was an excellent shopping experience. . Shaniqua our sales reps get an excellent job. She worked hard to help us stay within our budget, and I appreciate that.
Great price on a nice piece!
Waiting 1 full year or longer for our bedroom set order
Cesar was very helpful and knowledgeable.
HORRIBLE FURNITURE QUALITY - DO NOT COME HERE BY ANY MEANS. THEY SOLD ME FURNITURE THAT LITERALLY BROKE DOWN 2 MONTHS LATER. THEIR CUSTOMER SERVICE IS A JOKE AND HAS NOT HELPED THIS ISSUE THAT HAS BEEN ONGOING FOR 5 MONTHS. STAY FAR AWAY FROM ASHLEY FURNITURE.
Xavier went above and beyond proving great service.
Ashley Furniture is a must if you are looking for quality furnishings at excellent prices. We were fortunate enough to have one of there best sales persons, Kaila, she was with us from concept to completion. First rate, consummate professional and friendly to boot. If you are in the Chicagoland area, it’s worth a drive west to Downers Grove to experience total customer service.
Salesperson introduced himself and gave me the freedom to look around on own yet was within my eyesight for questions. Was helpful, gave guidance, took measurements and did not pressure.
Salesman Mark very very helpful, professional and friendly friendly
Ken was awesome and not pushy like most are. I would recommend him to anyone.
We are still waiting on a full bedroom set we ordered Aug 2021 which had an estimated delivery time in late Sep 2021. Part of the bed frame arrived in September, so I ordered a nice mattress anticipating those pieces to be arriving shortly. Nope. I had to rig up something up out of 2x4s to make it work as we don’t have space to store half of a king size bed frame and mattress. Also my pregnant wife needed to sleep on mattress that wasn’t on the floor... Every time I call to check the status of our order I am told that it will be delayed another month or 2. Nov 2021 I received the nightstand which wasn’t assembled which we paid extra for. Also the nightstand was missing a few holes to attach the legs which I had to drill myself. Now it’s almost May. Still missing the rest of the bed frame, 3 dressers and a mirror. Half of our clothes are in storage bins. We had 0% financing until 2023 which at this rate is probably when our furniture will arrive. Buyers be warned. Your items may take FOREVER to arrive. *update 5/19/22 My items are scheduled for delivery in august now. In August we will have paid in full for furniture that we don’t physically own for a full year, if it’s not further delayed. *update 3/15/23 FINALLY received the headboard and footboard! It was a tad embarrassing having a cobbled together bedroom set with 2x4s but it looks beautiful now that it’s together.
Right from the start Christian.J was welcoming and helpful. Very honest and right to the point. Would definitely come back and ask for his help again
The sales assistants were so nice when you wanted to buy something, but after a purchase they don’t recognize you. Even a extra piece was put in my account because of their mistake, it was a painful way to return it. So many lies! They transferred the calls to each other and were so rude! So much frustration in Ashley store. Disappointed and angry that I never go back to this store! Totally Hassle!!
Sales rep very nice not pushy and explain all details without asking.
I don't even have the time to even explain what transpired. I just know they will definitely be eliminated from my to go place. To reach it's own. Bye Felicia.
Order a bedroom dresser, kitchen table with 4 bar stool and desk with chair and the quality of this furniture is absolutely horrible I can only put lite pieces in the dresser and had to have a tech come out for parts that fall off as I open the drawers. The kitchen chairs are falling apart and i don’t feel comfortable with my children sitting at the table I would never shop here again
Absolutely save yourself the time, hassle, and money and do not buy a single item from this store. We purchased three items back in March of 2022, one of them being a tv stand. The tv stand came damaged when it arrived so we asked for them to replace it. A couple weeks later they come with a new one, ALSO DAMAGED. The delivery man this time tries to convince my husband that he can fix it really quick and that we don’t need a new one. He “fixes” it and then an hour after he leaves my husband gently opens the cabinet door that he supposedly “fixed” and it falls off the hinges completely. They came for a third time a week later with a third tv stand, DAMAGED AGAIN. We have asked for a refund on our other items that have not yet shipped because we fear they will also come damaged but they will not provide refund for the tv stand as it’s “already in our home.” We have been given the run around for a month now by the store manager, the warehouse, customer service, and the representative we worked with to buy this furniture. This is by far the worst experience I’ve ever had at a furniture store so please whatever you do avoid Ashley and buy your furniture from multitude of other options out there.
I would give "0" for my sales and after sales experience with Ashley Downers Grove if possible. I was shopping for furniture for the whole house and had the worst experience at Ashley. First of all, in the store it took forever -2.30 hours- for the salesperson to check the stocks and complete our ordering process.We already knew what we wanted and were there to order only. Then the order was wrong of course. The items he said in stock was not in stock. I technically got financing for 12 months, not surprisingly the statement was the full payment and more than I was supposed to pay. If you try to reach a salesperson to correct this, good luck with that, no one answers the phone and customer service can not help with the billing.I regret the day I walked into that store. The rest of my furniture shopping at other stores and online went smoothly so it is not about the current supply chain problem.
DO NOT PURCHASE FROM THIS STORE. Absolutely the worst. Scheduled 3 different deliveries of the ordered box springs. All three times the wrong size was brought. Went to the store twice in person to straighten the issue out. Actually had one of the floor salesmen recommend using the wrong size box springs because it only hung out by 2" on either side. Second rate, just make a sale, forget about the customer afterwards. We finally went to a different company and purchased the correct size box spring. Ashley never made good on the order.
If there’s a 0, i will give 0. Not delivering on time. 9 months have passed, our left arm chaise still not delivered. We always following it up with them, 12-16 weeks, that’s what they always tell us. Called today if we can return the other half of the sofa but they said no. Don’t do business here!
Ashley having gotten just what we wanted at good prices wonderful experience!
Ordered king bed set and mattress and at first the sales girl was nice. The day they came with the delivery they show up with out the bed. We understand that delivery issues happen but they never informed us. Even 24 hour notice would have been nice because the day before we disassembled our current bed and threw it away. Now we have nothing but a mattress. The sales girl has not been responding to my text msgs and calls. I called the store to speak to manager and have been ok hold for 45 mins. Also when they came with the delivery the guy was trying to rush us to accept the incomplete order. He was litterly bullying us until my mom told him to chill out and stop rushing us to make a decision. They wanted to trap us with the incomplete set and have been horrible with there service in total. I WILL NEVER BUY ANYTHING FROM ASHLY AGAIN AND WILL TELL OTHERS NOT TOO AS WELL!!!
Nice store. Great people to help. Nice furniture. Expensive
Just moved into a new apartment and needed to buy a couch for the first time. Kaila helped me find the perfect couch and didn’t make me feel pressured or uncomfortable like I did at other stores (Value City/The Dump/Steinhafel’s). I’ll definitely be back when I need something else!
My sales person was Julian T. at Downers Grove, IL location. I am extremely grateful for all the help he provided to my parents and me today. He is a great listener, very attentive and detailed… and very thoughtful. Every question was answered promptly, he went above and beyond keeping our wishes and budget in mind and we can’t be happier to have purchased a few pieces from the store to help furnish my parents new condo. We were not planning to purchase anything as it was our first stop at the first furniture store on the way home, the only reason we ended up walking out with a few items is Julian. He made our day and saved us many trips to other furniture stores. When we get our furniture delivered next week I know we will have a “Julian” story to go with it. THANK YOU Julian!!!
# "ONE"
Monique was my Salesperson. She was attentive, and gave me all the info needed to make a confident purchase. She’s in high demand so appointment recommended but got the job done👍🏽
The store was good. We found what we were looking for but staff was a bit uninvested in their customers. We found what we wanted ourselves and the checkout process was a bit clumsy. The price was good though. Update... I am trying to get a hold of a manager with an issue with my order. It is impossible to get to a live person. I have called a dozen times and keep getting hung up on. I now will have to go in person, but I was told my item was guaranteed in stock, now they are saying 16 weeks. I am extremely upset over the dishonesty and would like someone to contact me.
Very nice furniture.
Nelly was great and made the purchasing process easy and enjoyable! Very good experience.
Great place to shop for furniture this was our second visit and second purchase. Everyone was very helpful and knowledgeable about the products and services with no pressure to buy an extended warranty or any other service.
Armanti was very attentive and helpful
After having a real bad experience at another furniture store, I decided to go to Ashley Furniture! When I walked in I was greeted with a smile by Xavier. He was such a charm! He had lots of patience even before I told him all my horror stories from 2 other furniture stores. He assured me I wouldn’t have that problem with his store and he was right. They had everything I wanted in stock except my bar stools but he gave me plenty of different options. He went above and beyond we spent 3 hours together 😩 yes 3 hours! I showed him a video of my house and we went furniture shopping lol I made sure I got what I wanted and so did he. Our 3 hours together consisted of Xavier not just trying to make a sale, but really getting to know his customer wants/ needs! We laughed and joked with others on his shift. They all were great! Thank you Xavier!
I had a great experience at this Ashley store. Kaila was so helpful and found me the perfect couch. She was super patient as I was being thorough and probably sat on almost every couch in the store. I'm very pleased with my purchase. I highly recommend working Kaila if you visit this location!
It was a good shopping experience. 👍🏻
Armanti helped me pick out a living room set and a mattress. He was very knowledgeable on the product, and the sleep geek that worked with us was just as wonderful. Over all great experience, didn’t feel hustled or rushed to buy.
Please know before you purchase that they will not base your purchases on facts, they will keep having you run in circles, we understand the pandemic has backlogged most things but we were told everything we ordered which by the way was over USD 20,000 was in stock and delivered by 3/4/2022, we only got a love seat, entertainment centre and half of the portion of my office desk, we have been trying to reach our sales rep Xavier who has now stopped responding and we have no correspondence on how and where our furniture is! If they would have just told us items are backlogged we would have planned everything accordingly but the rep stated an argument saying “no I did inform you”, no one answers your calls post leaving the store, they are just there scooping sales for commission and after you leave good luck to receiving your furniture! Please make sure you guys calculate your odds before giving your furniture needs to Ashley! We had so much trust and faith in the process as their customer service in person was fine till we placed our orders and post closing on sales they wiped their hands and waived us good bye! This is from our personal experience and purchase of 20K worth if furniture with no word from the rep or store manager which by the way was promised to us that we will receive a call from them at 5:00 on 3/7/2022! Please guys have no expectations from this place, I am the most rigid person when it comes to reviews, I despise writing them but this experience was so horrible that I think a PSA was required!
Mark was very helpful and items arrived as expected
Great store. We found just what we were looking for and made in the USA.
I had the best experience shopping with Ella she was amazing ! Super professional as well , I bought two tempur pedic mattresses and since then I’m getting the best sleep that I ever had ! Thank you a lot Ella for your help! I’ll come and see you again for sure ! 😊😊
I think in this day and age it is important to find economical prices for utility items that are needed but even more important is excellent care and customer service, Ashley’s does just that! We had the pleasure of meeting Xavier A today at the Lombard, IL location, he jumped right onto our plan, our time restrictions and managed to juggle a lot for us, we had one hour to choose an entire house worth furniture and he respected and helped us till the end! He was extremely caring and genuine and we need more people like him in the retail industry!
Their stuff looks ok. But you get attacked by a vendor expecting to make a sale as soon as you walk in. Very uncomfortable shopping experience
Bill walked me around the entire store showing me pieces that might fit my needs. I found out the price of the furniture, delivery fee, and protection plan were cheaper online. He matched the cost of the furniture but it still cost me a few hundred dollars more overall. He said that having a sales rep involved in the process would benefit me in case there were any problems. The first problem I had he referred me to the 800 number. And it went downhill from there. Not all pieces were delivered. Then I complained about the table and 2 of the chairs. The table was eventually replaced. A guy was sent out to repair the chairs. At that time he said he ordered replacement tops and they would be mailed to me. I had forgotten about it until recently and called to check status. They have no record of any of my calls about the chairs. The photos that the delivery drivers took of my complaints are not in their system. There is no record of any replacement parts. Now that too much time has gone by, they won't do anything. Last time I'll buy from Ashley, and I've furnished 2 houses with them in the past.
vic was awesome and such a great person to work with. he listened to our bedroom furniture wants and needs and was also super knowledgeable about all the mattresses in the store which was definitely needed during our search for the perfect mattress. We are extremely satisfied with the service we got and the purchases we made because of Vic’s help. 5 star service right there.
Great service, happy to get the President's day sale before it ended.
Great experience and deal !!
Marcus was very helpful. It was a great experience.
Salesman was knowledge and courteous very nice to work with But bed prices a little bit to high.But He promised me a bed pad and pillow but since I found the price guarantee he had to honor he took it off the bill with out me knowing so much for honesty.cause of this I will never buy here or any of my friends or family .
Khalid & Victor were very helpful!
Purchased furniture in November to make sure I would have it for a Feb move. Information on my order was never the same, never accurate and varied by the person your called. The service at Ashley is terrible, do not buy here! I highly recommend you go somewhere else based on my experience.
There 6 weeks delivery was not true. Try to buy to other stores.
Victor was very helpful!
This store does NOT deliver the products it sold us. I ordered 2 full rooms of products on October 3. I paid a huge down payment and still have not received my furniture. I was promised December delivery and it’s now mid February. This store WILL LIE TO YOU and never deliver. I called many times and was promised new deliver dates 3 separate times. I have not received a single item and they never follow up with promised call backs for delivery. I called back again at they want to delivery my furniture in late May for an October order. They still won’t give me a refund for furniture I paid for 5 months ago. Horrible experience Update: After I posted this review they scheduled a partial delivery of my order for 2/11. I confirmed over text the delivery time but they were no call no show. I called once again and they said they could deliver in a week. We’ll see.
Had to touch up wood on electric fireplace credenza. It was scratched in many places on unit
I had a great experience at the Downers Grove location. I had been looking to purchase a sofa over the last few weeks and decided to stop in at the Ashley Homestore and I’m glad I did. I worked with Kaila and she was awesome! She was helpful, extremely knowledgeable, and most importantly didn’t try to sell me just anything. She asked questions, actually listened to my answers and found the sofa that worked best for me. I previously had a terrible experience with another furniture store but the Ashley in Downers Grove is top notch.
Reducing the Start from 2 to 1 due to poor support from the text platform mentioned in owner response. Looks like this is generic response owner is making to most of the google reviews. I been requested to call back from any managerial person since 3+ week but never got call back. Please try not to use the service of this store. I had so bad experience in customer service and delivery. I made order furniture for my whole house from this store. But the sales person who assisted me was left job from the store. Therefore no update on order after 8 week of the order date. Trying to call multiple time but no one responded. Luckily after 8-9 week of the order date one of the manager tool the order on their list. But it was too late because within those 8 week few of the product was discontinued by Ashley. Moral of the story if you order furniture then customer has to make sure the salesperson delicate your order to other salesperson person otherwise you may wait for more then 5-6 month but you never going to get furniture. Some how i started getting the few pieces of the furniture delivered and now i have approx 2 pieces left for delivered. But then the manager who took order on their to do list is also not responding to text messages and as usual no one pick up the call and if by any chance someone picks up the call but getting the answer that sales person assisting you is not on duty. Left a note for call back for multiple time(Approx 4) but never get call back. Really frustrating! So poor management. I would suggest not to chose this location for order your furniture. Sorry to place this kind of review but as a customer struggle what I faced i hope other customers don’t face that and you guys can do improvements in your process.
Horrible customer service after sale. Our salesman was great, until we found out he just stopped coming to work one day. Furniture estimated for arrival middle of November. Here we are February now and still have nothing. No response from the store. Store doesn't answer the phone. Guy in the mattress department is SUPER rude, never gives his name and hangs up on me. Just keep getting the run-around with new dates. No one seems to know what's going on. Just disgusted. Update - NOTHING is resolved. The store has now blocked my phone number so I am completely unable to call them for updates. Their parent company has been contacted by Ashley corporate and will not respond. The store keeps deleting requests for a manager to call me. I supposedly have a new due date next week, but I'm not holding my breath. And the text support received is lacking. I just want to talk to someone who can fix this.
Marcus was very professional and knowledgeable about the merchandise we purchased. The prices were in our budget. And we were very pleased with what we bought. We purchased mattresses from Monique she helped my mother and me to choose the correct firmness and price for her money. When we purchase. More furniture we will be back at Ashley.
I've waited over 4 months for this couch. My husband took the day off today to be here during delivery. They showed up and then left because they didn't want to unwrap the couch and take the pillows off to get it in the door. I have a standard front door. I'm almost positive that there's no possible way to get a couch through a front door without taking off the pillows and sometimes the legs. I understand that shipping delays are a thing now, but delivery people that don't deliver? They also broke two of my light fixtures before they left. WTH!? My husband is still trying to get a customer service rep 4 hours later. This was lazy and inconsiderate. Horrible service. Take your money elsewhere.
Victor F had so much patients with me. He walked with me as I made a decision on the chair I wanted. He did not rush me on my decisions. He was awesome and I am happy with the product I purchased.
Bought the Furniture during Thanksgiving, and there is no update yet. Now they say the estimated date of delivery schedule is 2/23/2022, which again is just an estimate. Worst experience right with the salesman who I purchased this from. For People below giving 5 star review - Let’s see how long you wait for your furniture delivery. I am tired of this Store and it is an absolute aweful experience with this store. Additionally, looks like there are a huge number of customers who have same issues. I should have read through these before.
We had a good experience purchasing our couch and lamp in the Downers Grove store, however, I needed help on my order afterwards before it had delivered and I have called the store 4 times now and emailed over the past week and our sales rep nor the manager has called me back. Unfortunately, only the store can help you if you bought it in store and they don't seem to care to even reply. I will not be back. Update: I finally got a reply from Ashley after posting this review with a number to text in which they assured me my cancellation would be processed and I'd get a refund and email confirmation. Over two weeks later and still nothing has been done. This place is a fraud.
Horrible service
Great store! Xavier greeted me right away…didn’t pressure me and answered all my questions when I was ready. He also allowed me to walk around without hounding me like most furniture stores “sales” do. I actually purchased based on his professionalism, friendliness and efficiency. I appreciate you my man…keep up the good work and buy that watch you like. The $1,000 give away should go to you, the employees like Xavier. Thanks again! Danny
Out looking for dining set, stop in Ashley was greet by sale associate Ken H. Was pleasantly surprised on his approach in greeting me and willing to help me in my search. I explained I was uneasy in stopping by Ashley due to uncomfortable incidents at one of there other locations (Burbank). No acknowledged by any of their sales associate after browsing through their locations in search for mattress at that time. Ken was very apologized for the unfortunate situation . Ken and the other team members were very welcoming and helpful.. I will speak very highly of the customer service at this location. Thank you Ms.Murphy
(Translated by Google) They want to thank the team of this store and its manager for THE attention and their pSence and how fast they were The Paper of MY purchase I hope to see you soon after liquidating MY purchase. (Original) Quieren dar gracias al equipment de esta tienda y su manager x LA attention y su pSiencia y lo rapid q isieron El Papelbon de MI compra espero verlos may Pronto despues de liquidar MI compra.
Victor was amazing on helping us find our prefect bed !
I didn't expect to find ANYTHING that I'd like. But, since I was closer by I decided to stop in. Mariela was the first person to greet us at the door. She was very nice, personable and professional. Mariela made everything fast, easy and even provided me with her personal cell phone number to contact her if I had any questions. If you happen to stop here, I highly recommend you work with Mariela!
Our experience working with Christian was great. He was helpful, patient and informative!
Whent to this store on friday walk in rher they were a bunch of so call sales man all of Them white guy exept on was afroamerican ,they see me walk in look at me and keep talking when to see bed room set , the jong afroamerican gentleman came and intrduce him self star talkin he when to get his tablet i keep looking at furniture oh boy what a cheap material they use ,then they want arm and leg for ir never again
Not only did Victor present himself as a knowledgeable and helpful salesman, he is a truly kind and considerate human being. Appreciated his honesty and professionalism.
Our experience with Victor was wonderful and absolutely seamless. My husband and I visited on New Year’s Day knowing exactly what we had in mind. Victor greeted us as we walked in and wasn’t pushy at all. We told him what we were looking for and he showed us exactly what we wanted and walked us through different options that would fit our budget. He explained the protection plan, and delivery service as well. Our experience was quick yet thorough. We told Victor we were happy we had the chance to work with him and would do so again!
Marcus Moreno from Downers Grove was so awesome. He came on his day off to work with my schedule and got the deal done. Now that’s dedication! Thank you and will be doing more business for years to come
Three months after canceling an order, and I still have yet to see return of my money. BBB has been notified and is now handling. No one answers the phone, so if there is an issue you must go in. The guys working there aren’t bad, but the company is horrible.
Matthew was very informed about checking every question we had and seamless in writing up our purchase. Nice kid who served our country. Thanks Matthew.
Terrible experience, i bought a bed, 3 weeks and 4 deliveries after still not having all parts DO NOT SHOP HERE
Dolante was exceptionally patient. He provided phenomenal customer service. I genuinely appreciated him seeking assistance from his co-workers when necessary .
I wish I could give them 0 stars. I ordered a couch but had to cancel the order due to space limitations in a room I thought it would fit in. I had to call 3 times to cancel my order - which then took an addition 72 hours for the “cancel order” to go through pushing back when I would get my refund. Then they told me I would get my refund 7-10 business days “Guaranteed”. I waited the 10 days and didn’t get my refund. I have called Customer Service at least 6 times to try and get my refund and finally the last guy said “well we don’t deal with the money aspect of it, we just leave a note for the primary store to read. You have to call the local store to work out the refund details.” I have tried to contact the local store 4 times now but no one answers the phone. Still haven’t gotten my money back. I will never set foot in an Ashley HomeStore again.
Amazing experience. Great staff, very helpful but not pushy. Also amazing quality of furniture and good pricing
Friendly staff. Low inventory due to pandemic, thus orders may take 8 weeks or more to process
Very pushy salespeople. You're accosted the minute you walk in and they don't like to hear you're "just looking." They'll follow you as you browse. Even when you think they've left you alone, they pop back up. If you mention at all you're looking for bedroom furniture they try to sell you a $6000 Tempurpedic mattress. They also wear obnoxious white lab coats and pretend to be sleep experts because they sat through a presentation with some buzzwords and factoids about sleep courtesy of Tempurpedic. The store and all the furniture looks great, but up close the quality of much of it is suspect. Anything that looks like wood is particle board with a decal of woodgrain slapped on.
Nothing spectacular on the sales, wasn't to impressed
The sales people are very incompetent. Went to this store to get a full bedroom set. The day we went in to buy it, the salesperson didn’t even order all the parts. One of the salesperson omitted to order some parts that were needed for the bed. They brought me an incomplete bed. I haven’t been able to sleep in my bed for more than two months. I have been calling them and going to the store. They have postponed the date of delivery twice. I feel like they are giving me the run around. I complain and they do not resolve the issue. They have no flexibility. Overall this experience has been horrible. I highly recommend not coming to this store. No one wants to go through the frustration and stress that I’m going though.
Worst experience ever. Never will I buy from them they will sell you used mattress and won’t sent you the right furniture you buy
Okay furniture, competitive prices.
Extremely helpful staff, patient and courteous. Thanks again
Had an amazing experience at this Ashley location on black Friday. Two of the store managers were very helpful with answering all of my questions. We ended up getting our couch much faster than expected and it’s literally perfect. 10/10 recommend!
Mariela helped us find a new bed frame and a dining set for our new house. She was great at making suggestions and gave us the best deal they could. They even price matched to what was on the website. Delivery was seamless. The two delivery people came and set up the furniture in a matter of minutes. Surprisingly, we didnt have to wait MONTHS to get our furniture. It got delivered within 1 month of purchase. So glad we chose Ashley's and will again in the future.
I had high expectations when purchasing from AHS, never buying here again!!! Originally purchased our couch in full in May, didn't come until October. Once it arrived it came broken. We were then told a replacement piece would come on November 29th, I approved the delivery request and took off work to make sure i would be home. I received a call late the day before stating the couch would not be delivered Monday and if a delivery in January would work. I then stated No, in which the lady hangs up on me! So the replacement piece never came, I have no idea when it's scheduled to come and I can not get ahold of anyone in sales because I spoke with customer service and they can't do anything about it. Just all around terrible customer service and experience. ***Update still have NOT received my fixed couch. The worst customer service I've ever seen!
Stay away! Made a purchase in August and still haven't everything. So I call now in November to see when is rest of my order is coming and they said they delivered everything. So now the store and the 866 customer service number are giving me the run around. The sad thing is I've been making payments on this nightmare purchase.
When I first walked in I didn’t like the way all the furniture was all inter mixed, living room, dining room & bed room furniture. I was just the shopping for a sofa and had to walk the entire store to see them all instead of having all the sofas in one place. I almost walked out of the store. Then were met with a great sales rep, Marcus. He took his time with us, listening to what we were looking for and showing us exactly that. He explained each piece, explained all price & options. Then walked us through the final purchase. Great job Marcus. Thanks
Excelente service!!!
My Sales Person Mark Kroll at the Downers Grove Store was the best. He helped me to get the Furniture I wanted with excellent service and price.
Julian was extremely helpful and knowledgeable , and I walked away with exactly what I was looking for.
Staff was really welcoming and they are patient enough to take time and show me around all the furniture. Even though I asked quotes for multiple products they took time and gave me enough information. Victor was the one who was helping me with all the stuff and he was really sweet and respectful. He made sure I got all the information I need on all the products so I could make best decision in selecting it.
Worst shopping experience ever! I will never shop here again! Paid in cash for a sofa in March which is was not delivered until July. They put a hole in the sofa trying to deliver it....promised a new sofa...they came on a rainy day and wanted me to sign off on responsibility if the sofa was damaged or got dirty because it was not covered..I refused...was promised another delivery on a "sunny day", that sofa came, damaged and missing parts! I refused delivery again. I asked for a 50% discount to keep the original sofa and get it repair or a full refund and they can be come in and pick it up...I was told no. I filed a complaint with the BBB...maybe they can help me. I guess I will be putting chairs in the living room for Thanksgiving giving.
Worked with Victor and Julian. Both were great. We got a great deal on our furniture and were in and out quickly. They gave us space to decide and were immediately available when we needed them. I’d recommend asking for one of them.
After several people ignored me, even though the store was not busy, Victor caught me on my way out of the store. He was very helpful and I bought a beautiful dining room set. My stars are for Victor.
I would put zero stars if I could.. This location is impossible to get a call through. I was on hold for nearly an hour when someone picked up and promptly hung up. I was trying to get a repair done through the protection plan I paid for and I was given the information for the wrong company and was sent on a wild goose chase for someone who has an answer. The bed is completely useless which is disgusting for the amount of money I paid.
Mark was an amazing salesmen. Very knowledgeable and personable. Highly recommend the Downers Grove store!
Great service. We got some help on a couch and chair set along with a dining room set. Cesar did a great job getting us a good deal and setting us up. Had a great experience.
Had a great experience with Mark. He was super helpful. The first guy we saw had his head in his phone when we walked in, so we were pretty skeptical. But we ended up with Mark as our associate and he was great. Answered all of my questions (and there were quite a few) and didn’t make me feel pressure to upgrade or buy more or anything.
Oversized furniture only practical for large open concept homes.
I have had nothing but issues since the beginning with my order from here. I bought several items and specifically chose them because I was told they were in stock and would be able to be delivered once I closed on my home a few weeks later. I contacted them after closing to schedule my delivery and was told that none of my items were in stock now and it could be several months. Once they arrived my couch was broken and I still haven’t received my replacement couch, my tv stand was delivered without the fireplace it was supposed to come with, turns out the sales rep who placed my order didn’t actually order it with the fireplace, just with the option to get it so I had to go back in to the store to purchase it again and was told it would be installed upon delivery. I just received said fireplace today and was told by the delivery men that it would not be installed by them because it was supposed to be installed with the tv stand. I was able to convince them to install it for me because that is what the store had promised me. Would not purchase from here ever again.
0 star, promise to make a delivery within 4-8weeks, didn’t get anything in 5 months now, and they charge 10% for canceling the order. Is it my fault you didn’t make your promises, you are the one who should pay me 10% for waiting that long. Karma will get everyone !
WAS VERY STRANGE FOR A FURNITURE STORE THAT I HAD TO WALK AROUND THE STORE TO LOOK FOR A SALES PERSON! HE WAS NICE ONCE I FOUND HIM!
Nice furniture and good options for credit, but I don't like their business model and attitude to the customers
Had a great experience at the showroom. They had a lot of styles that I liked and Victor was a great help in finalizing my order and getting delivery set up. We were even lucky enough to have delivery set up in a couple of weeks (2021 shipping delays made me think I wouldn’t see the furniture until 2022). Great service, great showroom and a great price!
No aggressive selling tactics. Salesman Xavier introduced himself, let me make a decision, and gave the best assistance. I would definitely recommend this store. Look forward to making more purchases in the near future.
This Ashley location was excellent!!! The salesman - Cesar - was so nice and attentive! After having the absolute WORST experience at the Orland Park Ashley, I vowed to never shop at any Ashley's. I'm glad I stopped to just look at this Ashley's location, as I wound up getting 2 kitchen sets!!!!
We just purchased a sectional from Ashley Furniture in Downers Grove. It was such an easy and pleasant experience. Cesar greeted us at the door and was so nice. He did not pressure us, but kept us well informed and was available to help whenever we needed it. Thank you Cesar for helping us get the perfect sectional for our new house!
(Translated by Google) Hello, I have a bad experience with this furniture store. Be very careful at the time of purchase, they are not honest in their sales, above all they deliver damaged furniture and to change them is all an odyssey they give you delivery dates and then they change it to another date. waiting for almost two months and nothing (Original) Hola tengo una mala experiencia con esta mueblería Tengan mucho cuidado a la hora de la compra no son honestos en sus ventas encima de todo entregan muebles dañados y para cambiarlos es todo una odisea te dan fechas de entrega y luego te la cambian a otra fecha llevo esperando ya casi dos mese y nada
John Cirelli, the associate sales manager, was very helpful and friendly. He listened to what we had to say, about what we where looking for. He made sure it's exactly what we wanted, and gave us a good deal on everything. He also will be our to go guy, during the delivery, as well as any further purchases. We're very happy with the service he , and the company provides, and would recommend them.
Mariela was an amazing sales person. Totally Took care of us explained everything. I would recommend Mariela to anyone if you are looking for a great customer service experience
Excellent customer service, great product knowledge and was close enough around if we had questions but wasn’t too pushy and smothering. Great experience, she gave us all the financing options so we could pick what worked best for us.
Bought furniture -7/31 from Timothy Powers - was told it was going to be 4-8 weeks until I received it. It is now 10/11 and I am being told it is going to be another 8 weeks… On top of that they are going to charge me %10 for canceling my purchase! I was able to get the manager on the phone once and then never heard back from them - I have called roughly 20 times and I cannot get anyone on the phone now. Had to go through corporate to cancel they said I should be getting 100% of what I paid back unless the store keeps any so I guess is just going to take $200 from me because he failed to do his one job and make sure his customers got the product they ordered… Don’t shop here
Julian was very helpful. We were able to find exactly what we wanted at the price we wanted to spend.
I have nothing to complain about the store it’s just that they did not have things I was looking for.
Went Furniture shopping with my aunt and we were so pleased with Mark. He was attentive, patient, and very informative. Mark made this experience a breeze, so happy we didn’t leave and purchase from another store. Mark deserves a promotion 😂 thank you for all of your help. We’ll be sending others your way
Quentin was an awesome salesman. Was not pushy and helped us out alot.
Worst customer service ever. I was told I was getting a $350. master card with my purchase once all furniture was delivered. I have gone in Ashley Home Furniture where sofa, love seat, recliner,2 end tables, and tv stand was purchased. They don't want to help because they made the sale and want to wash their hands of me. I called number I was given for customer service, they wanted my order numbers, which I gave to them. Mind you I got my furniture by the first of this year, i have been going around with them since February, and still nothing. They have decided to also ignore my emails. So I see it as I was RIPPED OFF by ASHLEY FURNITURE HOME STORE ! I'm sure I won't get response here either
Nice selection of well priced furniture and sales staff who actually took notice when I said I wanted to look around without "assistance". I was disappointed that they added an expensive warranty to the bill without any discussion, just presenting the itemized bill to me, but that was taken care of without too much drama.
Be prepared to wait… for Ashley to make its own furniture their wait times are ridiculous. And of course I was given the it’ll be delivered in “6 to 8 weeks” and going on 4 months and still nothing. Been told several things by different people. Very unacceptable because the furniture pieces are very nice.
Victor was very helpful and understood what type of sofa we were looking for.
Our salesman Julian was TERRIFIC!!!!! Helped me with all my purchase needs!!!!!! Highly recommend!!!!!
Our sales associate, Julian, was very helpful and nice. He helped us find a living set that we loved and that worked within our budget. Would highly recommend.
The sales associate, Mark, was great. Took the time to help me look through the options and find the best deal for what I wanted.
My second time, (two different locations,) going into an Ashley store, excellent customer service, slightly more professional at the Bolingbrook location, nonetheless quite impressed with the experience! 🥰
Wonderful sales people, very helpful without being pushy. We had a good time trying out couchs
Never buy from Ashley...they can only cheat with false promises of delivery dates which will never happen even after months. Customer service is a joke. When you go back and request to cancel your order because they are not able to deliver, they treat you rude. Regret stepping into this store and will NEVER RECOMMEND this store to anyone. Total ripoff.
Terrible we ordered furniture and after 6 months still never came into warehouse to deliver, we cancelled the order and went to get all new furniture and got it delivered next day at another company
Horrible service and they do not care about clients. They were over 8 months late, managers never returned calls after promising. Then only delivered half the items promised. Don't buy there!!!
Great service. Thanks to Cesar!
Xavier was very helpful and informative. We appreciate his knowledge and friendliness.
If I could provide a rate of 0 stars I would, but one star is required to post. I have purchased several pieces of furniture from Ashley HomeStore of Downers Grove of IL (located off Highland Ave) in the past, but this by far has been the poorest customer service I have ever experienced. My sales person John Circelli lied about the delivery time for my purchase. I purchased a sofa from him on July 2, 2021. He provided a delivery date of August 23rd. I had an event scheduled that weekend so I was looking forward to the furniture arriving for my guests. I never received a call that the furniture would be delayed. I called to find out the status of my delivery date only to learn it will not be delivered until December. I would have never made the purchase with that timeline. Furthermore, I expect a company to contact the buyer and let them know of any delays in their purchase, but not from Ashley. Now I am working to get the order cancelled altogether so I can purchase from a more credible and responsible company. The cancellation too is turning into a process. I strongly encourage you to shop elsewhere for your furniture needs, unless you have 6 months to wait for its delivery. Linda T.
Javier was so nice and helpful. Thank you!
I do not recommend this store. They were nice enough but be prepared if you go in to buy something they're going to purposely mislead you about delivery times and try to sell you the most expensive one first. They are going to tell you you'll get it in a few days but really it's going to take several weeks and maybe even months. Going on 2 months for the mattress we ordered. I mean they're nice when you follow up but rather just know off upfront it's going to take a few weeks or MONTHS. Seems like they don't want you to know so they can get a quick sale. There's no question in my mind that they are aware that a lot of people might go somewhere else if they knew what kind of time it really really takes to get this stuff in. Overall they have a nice show room and it's a nice place. Furniture seems very good and I'm sure once we get our mattress it'll be very nice but just be prepared for that. I personally will never buy anything from here again because they just don't seem very trustworthy.
I like this location a lot. Always nice people that help me, and don't follow me like sharks. The furniture is also good quality.
I would rather sit on a cardboard box for the rest of my life than purchase another piece of furniture from Ashley. Horrible service. Bed delivered with no brackets or rails, left in pieces for weeks. The dresser drawers broke the day it was delivered. I’ve been waiting three months for a replacement. I could type a novel about all the horrible experiences I’ve had with this company. THE WORST!!!!
Jon and Xavier were a pleasure to work with and met all our needs and addressed our concerns.
Stay away from this place and this company. We had 4 delivery attempts all 4 with broken pieces. Called customer service multiple times yet still received broken pieces. I sent a message to the sales woman .. no response. Stay away. From this place and company. Today - had another broken rail. Called the number that is written but no help.
Josh was very helpful in our search for a Queen bed for our spare bedroom. Was impressed by the wide selection of beds to choose from.
Ashley is a one stop shop! Amazing, and great service
Quentin was a WONDERFUL and attentive sales rep. He did his best and got us more of a discount than we were initially offered! This was the easiest process I have had when it comes to furniture. Ashley Home is the way to go!!!
Furniture was delivered with the incorrect pieces and replacement pieces weren’t offered until 7 months later. Other furniture purchased was promised delivery in 4 weeks, but 4 months later it hasn’t been received. Management was clueless and unhelpful. Manager was rude and tried to charge 10% cancellation fee when we decided to go elsewhere. We will never purchase from Ashley’s furniture again. I received your reply to my review & texted the number provided. I have been told I would receive a call from a supervisor by the end of the day since August 9th. I have continued to follow up & have never received any response. The only update I received from this “customer service” is that my order will be delayed EVEN LONGER. All I need is a left leg to a bar stool since you won’t give me any money back. Absolutely absurd that the only response from your team is one reply to a bad Google review & no further contact since then. Let’s see if a review update can get anyone’s attention to reach out to me or if I need to wait a full year to receive one bar stool….
Had a really good experience customer service was excellent. They truly went above and beyond to help me with my purchase.
Friendly atmosphere, great sales going around, was able to find what I was looking for and for a great price. Would highly recommend it!
My 13yr old son and I was pleasantly greeted at the door. Where the process of possibly making a purchase was explained short, sweet and to the point, just the way I like it. We then noticed a large variety of furniture we spent 3 hrs and didn’t even realize we were there that long. We had the most patient, knowledgeable, nice, helpful, fantastic salesman! My son said he was amazing! He wasn’t following us around or pressuring me into buying, he appropriately checked in with us. We made a great purchase and in the future will buy more from them! I want to thank you again for a great experience!
Horrible customer service, never follow up never return calls or answer phone always lying to customers, will not recommend this specific store....if possible go to a different store
Great service
Went in yesterday just too look but ended up purchasing. Joshua was great. Very knowledgeable and patient, go see him for your furniture needs!
Victor was very helpful with the whole process and gave me alot of insight on the differences between the sectionals and which layout would work best and why....Highly appreciated!👌
Janice (Assistant store manager) was great! Very knowledgeable, courteous and easy to tall to. We purchased a sectional, decent price. Fyi though; don't expect to receive your item in a timely fashion. Janice was transparent though on delivery estimated dates.
Ken was great! Kind of bummed it’s taking a while to get the furniture actually delivered (two months in my case), but that’s not his fault. I’m also glad I wasn’t forced into a sale and he laid out the financial options clearly. Price point was fair for what was purchased.
My husband and I have been searching for a dining room table and we finally found the perfect one at Ashley! The experience was great! Victor, our sales associate, allowed us to look throughout the store without pushing us to make a purchase. He was available for our many questions and when he didn’t know the answer, he made sure to find the answer for us. When we finally landed on the perfect table, Victor helped us with our purchase and outlined all of our options for financing. We wanted to sleep on it before we decided, so Victor gave us his contact info and said whenever we were ready he would be ready to help! We were so impressed with the experience, we drove out of our way to come back to this location and make our purchase with Victor.
I would give zero stars if I could. Long story short, I ordered a buffet server for my dining room back in April and was told by the salesman that it was in stock and would be delivered in 2-3 weeks. It has been 3 months and I still do not have my order. I go into the store to speak to a manager who calls a warehouse to ask for the status of my order and I get told now that I won't have my order until late september. This is the third time they have pushed back the date. I asked why I was told 2-3 weeks and the manager completely ignores me and doesn't say a word. I ask again and still complete silence from her. She was not apologetic and lacked all regard for the customer. Do not do business with this store. They do not care about the customer at all and you'll be lucky to ever receive your order.
If i could give a 0 i would. The "manager" Janice that works here was no help and disconnected the call on me twice while trying to solve my issue. I had 3 failed deliveries where the dining table came completely damaged and she said there is nothing she can do and hopefully the next one is ok. when i asked for contact info she was rude and disconnected the call on me. I will NEVER purchase a single item from this store again
Great selections at reasonable prices.
Thank you Sandra for your patience and helping me get the best price. We can’t wait to get our entertainment center!
Quentin was great with any questions we had about multiple couches. He’s there to help and make your browsing easy. We’d been to 5 other furniture stores that day and Ashley had the most welcoming vibe of them all. Will shop here again!
Mariela is awesome and super patient. Not pushy at all which is a nice break from the typical. I will be returning to her for my next stage of furniture! Update 9/7 - Mariela is still awesome, but the company's communication is awful. Their service offices that are supposed to help with VIP orders and such are only open for what seems like one hour one day a week. Over an hour wait on the phone multiple times to get answers. I ended up cancelling a part of my order due to the lack of communication and assistance.
I had a wonderful experience with Lee at the Lombard store. He was friendly helpful knowledgeable and quick to get me the pricing. I highly recommend them!
Great service, Ken really treated us well and gave us a great deal!
Apparently their sales team can be off two whole months in their delivery projections. Way to go with honesty and transparency, appreciate it.
John circelli the sales person at Ashley home store helped us in purchasing a sofa set. He was very knowledgeable and honest and also very professional and very patiently helped us to make the right decision. He was able to get us a good deal by applying all the discounts where ever he was able to. I would definitely recommend John for help with any purchases at Ashley home store.
Ceasar was a great salesman. He helped me find the right product with no pressure and a good price.. He was the est!!!
Cesar helped me and my sister on my purchased of a living room set and an small table and bar stools for my kitchen. I would come back to purchase future furniture.
We were met right away at the door. Lealand was very nice and show us around. He was the manager and made us fill very welcome and he was very patient. I bought a sofa sleeper, a lift chair and my kitchen table set. I will be back. Thank you Zealand!
I have purchased quite a few items from Ashley Furniture and was back again the buy a couch. Upon entering the Downers Grove store the assistant manager, Lee, offered his assistance and was very helpful. He answered every question I had and helped me through the whole purchase of my new sofa. Great store and service, I would recommend checking them out.
My furniture shopping at Ashley furniture in Downers Grove was above and beyond my expectations especially not having bought any new furniture in many years. Josh was new to working at this store but was very helpful in helping me find the perfect couch, recliner and coffee table. Cesar assisted in walking both Josh who was in training and I through the purchase to makes sure everything was done right. The most pleasant furniture buying experience I have ever had. Thank you Josh and Ceasar. I will certainly return to this store next time I am looking for room furniture and recommend Ashley to my friends or anyone who asks about places to check out. I looked online first but when it comes to furniture a picture is not as good as actually trying out furniture in person. I found the most amazing zero gravity recliner in store that I wouldn't have thought of looking for or seen online. The matching couch is just as comfortable. Thank you Ashley furniture.
Trash service, lie about product being delivered and it’s not. Very unhappy.
Some employees were on their cellphones, didn’t even care to help us out. One young lady was nice enough to approach us and offer help. When we did have questions she was too busy helping other customers while the other employees just watched us roam the store. Customer service needs to be improved.
Went to the Ashley store in Lombard, our salesman was very helpful and knowledgeable. Helped us pick our perfect combination of furniture
Because of Cesar, a manager I believe. We will not be buying from this store. The obvious fake act he put on being ‘nice’ and ‘helpful’ was completely see through, refusal to let us look around without being hounded and the incessant hovering was such a turn off from continuing to browse furniture. We purchased elsewhere
Found exactly what we wanted at a fair price. Really nice salesperson.
Great Place to shop!!!
Thank you Xavier! Your sales representative skills were awesome you made us feel comfortable and very satisfied with our purchase.
Our 3 time back and as before the sales person answered our questions, found what we were looking for and we walked away satisfied.
The furniture is good the follow up customer service is horrible! Hopefully Lee fixes the issue and I can re- do this.
Horrible customer service and furniture!!!!! We purchased a sectional a year ago with warranty when was falling apart already!!!! Warranty is a scam!!!! Ashley never backed up anything either!!!!!!
Mr. Jaspal Singh is professional and provided excellent suggestions to furnish our new home The product qualities are excellent and the customer service accommodating and pleasant
Very good service.
Salesman was very, very helpful. Prices were very reasonable. Saved $5000 with the sale they were having! All in all it was a great experience! 👍
Great service answered all of our questions and explained delivery times.
Great experience. Our consultant, Jon, was great. Answered all our questions with no added pressure. Highly recommend Ashley HomeStore.
I was having trouble purchasing a sofa online, so I contacted Kathryn Kramarczyk, a sales rep, whom I met at an IL store, exploring ideas. She took control and ordered what I wanted, texted me all pertinent information and simplified the transaction. She even saved me $150!! I was very pleased with the whole process. Thank you Kat!
Great experience staff really good and friendly
I had a wonderful experience at Ashley Homestore today! Janice was so knowledgeable with answering all my questions, pointed me in the direction I was looking and was so patient while doing so. I am so excited to get my new mattress! Thank you Janice 🙂
Quentin was phenomenal! I’m picky and was in a time crunch and he went above and beyond to help me get all my major items on a reasonable timeline. I continue to be very satisfied with my experience at Ashley Furniture! Will absolutely shop here again in the future.
Loved the experience from start to finish. Ken and Quentin were great and most importantly they were not obnoxiously pushy like other salesmen out there while still following up with us and making sure we knew of all the optionswe had. Once we finalized what we liked we came back the next day and it was in and out, we had everything signed and were out the door in 15 minutes!
Really nice showroom. Excellent selection of furniture. Very helpful staff. Bought lots of stuff. Good value for money.
We had a great experience shopping. Usually, we're used to salespeople clinging on to force a sale on us, and giving us 0 private space. Not here! Jamie was phenomenal. She was helpful, knowledgeable, and respectful. She was there when we needed her, but gave us the privacy to discuss and make a decision without any pressure. I would recommend family and friends to shop here, but would highly recommend that they ask for Jamie when they shop! She was awesome.
Kat was great. Super friendly, not pushy, and listened. I told her my budget and she was super respectful of it. She legitimately was trying to help me find what I needed and was not just worried about making a sale. If you need furniture visit Cat in Downers grove Illinois. You won’t be disappointed.
It is bad. I don’t recommend any one to buy from Ashley. I bought an order and over a year and I didn’t get it.
I like the store and professional ppl working there. I wish can buy more furniture from you!
E x c e l l e n t s e r v i c e !
I was helped by Patrick he was very helpful and professional. He helped me find all that I wanted. I would definitely recommend Patrick as well as The Homestore
I walked in and the feeling I had said you're in the right place. While walking around I was greeted by Dennis. Very polite, patient, knowledgeable about the merchandise. I had to cancel the same item at another store and found it cheaper at your store. I will be back to furnish my home at your Downers Grove Store.
Completely went into Ashley just to look around not really expecting to buy anything just yet. Kat, came up to us right away and told us about some discounts and advised us she could help with whatever questions we had. She didn't hover which was nice. When we needed her she appeared and that was great! Helped us with some quotes and I just enjoyed that whole experience. We left to shop other stores and didn't find anything to our liking or in our price range. We ended up going back a couple days later and Kat helped us the whole way through. Very pleased all in all with the shopping experience. Hope the delivery goes just as smooth.
Paul was great. Knowledge about his products and had good suggestions for layouts. Furniture won’t arrive for 2 months - supply chain issues due to Covid. Will see how it looks when it arrives.
Janice Bahena, store manager, greeted us in a very friendly and welcoming manner. Answered all of our questions and helped us find the exact pieces of furniture we were looking for. We love this store!
Please and I say please do not order furniture from this store, they will get the money from you and they will never delivery the furniture, I have been waiting for 5 month and now they told me 13 weeks more maybe,just be very careful .
I've had nothing but problems. Hopefully they work everything out. I didn't have a great experience. Some pieces were broken when delivered. Got the runaround so many times with delivery, pricing etc. and difficult to get the right people to help. I'm exhausted.
Great customer service and the in-store discounts were amazing! The quality of the furniture is awesome and they have high-tech features.
Store was very clean and easy to walk through. Salesman was polite and helpful. Overall a pleasant experience
Pleasant experience from the moment we walked in the door, everyone one so kind and friendly. We bought a dinning room set, it was delivered the day promised and the delivery men were kind and respectable.
Absolutely loved the customer service. Super helpful people. was able to get a new bed set. -Luz Maria Diaz
I was very pleased with the young man Lee. He made my mom and I very comfortable with my furniture purchase. He was very knowledgeable about his job from when we came until we left. Customer service was excellent. Store was clean and prices were affordable. I would recommend your store to friends and family. Thank you for the blessed visit. Martrina Ray
The furniture looked ok but there was no one available to ask questions to.I walked around to find someone. One nice blonde woman stepped away from her client to answer me. In the end we went to Macy's and bought it couch.
Kat was very helpful and my experience a breeze😊
Our salesperson was very nice and responsive to what we were looking for on that day.
They have a large showroom with lots of product on display. The sales staff are very very pleasant they don’t stalk you thru out the store The quality of the furniture is as good as it comes I would buy from Ashley again and again!!
Our sales associate Ken Himes went above and beyond to help us find the best mattress for our needs within our budget! I can’t wait to actually sleep through the night!
Kate was great to work with! Pleased with our purchase and the financing options
Khalid did a fantastic job and was also very knowledgeable. I would recommend your store!!!
Kat helped us on two occasions buying our bedroom set and Lee helped find the perfect mattress for us.. even getting us a huge discount so the mattress we wanted met our budget. Highly recommend them both for professionalism and customer service. Not pushy at all and easy to work with!
I went to multiple stores looking for a recliner, finally found what I was looking for at Ashley Home Store. I am short so most recliners are too big for me to just sit back comfortably. I just retired and that's why it was so important for me to find the right fit, I was finally going to enjoy a relaxing lifestyle.
Friendly sales staff, clean store. Selection of wall art, chairs and table & chairs not what I was expecting. Seemed one note and full. So very disappointed.
Awful! After many delays with my mattress and box spring, customer service took it upon themselves to CANCEL my order WITHOUT TELLING ME! I went into store to see if I had other options and a very rude Operations Manager. Lisa told me it was canceled. No apology, very rude and said " Nothing you can do about it now!" I didn't cancel it! Please don't waste your time there! I wasted 3 weeks time waiting for a bed that they canceled WITHOUT LETTING ME KNOW! Awful!
The salesman was very helpful. The delivery was much sooner than expected.
Great shopping experience and Ceaser and Lee were very helpful and not pushy!
Lee Anderson was the best, he knew exactly what I was looking for and took care of business. He is on point!
The furniture is very overpriced and they know it. They treated me like a number.
Completely unprofessional service, Victor (salesman) made a mistake and sent me 30 minutes out of my way to and from the warehouse due his lack of knowledge associated with operating hours. When confronted about said issue, I was told it was my problem and there was nothing he could to in order to right the situation, ie. covering delivery costs for my inconvenience. 0/10 Victor lol
I had gone to 3 different furniture stores hoping to find what I wanted. Finally found it here. My sales person Patrick was great with answering all my questions. He also helped me reapply for finance since my account got closed for inactivity. I was done in less than an hr.
I recently made a purchase at Ashley Home Store in Downers Grove. After realizing the furniture would not work. I cancelled the order so l thought. The cancellation process has not made my experience with them Fun, exciting nor simple as they state in their advertisements. 12 days from the original cancellation date, the orders were still not canceled. And unfortunately Ashley does not provide an automated proof of cancellations which should be a standard process. It has been overall a very Bad experience and l would NOT recommend Ashley Home Store to anyone.
Janice and her staff are amazing. It was quite busy for the last hour on a Friday evening, but they were attentive to all guests and helped us purchase a great dining set. They offered solutions for our design desires and even price matched. Will definitely be back again!
Worst Experience Ever! We went to the store to buy Sofa set in November 2020. Khalid helped us in the store. He mentioned that they have whole set available in Burgundy color and we went for it. When we were finalizing the details and signing the documents, we were told that Wide seat is not available and it would be delivered in January (we were told everything is available before). Wide Seat was not delivered in January and after calling the store more than 50 times in 2 days and nobody picking up the phone, we went to the store. We were told that delivery is delayed and it would be delivered before March 8th. There are very good chances that it would be delivered way before that. March 8th is gone and I tried to call store (5-6 times) on March 13th and nobody picked up the phone. Called again today March 19th and i was told that delivery is delayed and it would be sometime in first 2 weeks of May. I am never going back to this store ever again!
Caesar at Ashley’s was extremely helpful and kind. Highly recommend if you’re looking for a trustworthy place to get quality furniture
Customer service was great. All of my questions and concerns were answered, and my salesperson helped put together a very nice package.
Jamie was great and was willing to work with my wife and I to get us the best deal possible!
Ken was very quick and efficient. I got in and out quickly and I absolutely love the couch I'm buying!
It was ok not what I was looking for
The lady who initially helped me at the Lombard location was really friendly and informative. However, when it came time to purchasing my dining room table, the gentleman said he could not guarantee when the item would get delivered. I informed him that I live in a condo building and need to know ahead of the time the date od the delivery to reserve the freight elevator. He could not promise the date. He said I would need to notify them a week in advance if the date did not work, but he said they would call me the day before. This doesn't make sense... in the end, it ended up working out, but it was frustrating trying to plan it.
Very friendly and helpful staff. Beautiful furniture and good quality. We’re excited to get our new bed and couches!
It was just great.know sale person on your back. Great job Ashley
I went to Ashley furniture in downers grove and the staff were amazing! So helpful honest and friendly! Thanks to them I was able to get me a nice mattress and bed frame without going over my budget! Get your furniture here! Update: I originally gave them 5 stars but after dealing with them across the board I changed it to 1. I was originally told that it may take 4-6 weeks for my bed frame to be delivered. That was fine because I wasn’t moving in my new place right away anyhow. After about a week I got a call from them stating my bed frame would be delivered on March 19th and I was happy about that. Then March 19th comes around and they did not bother to call and tell me that there has been a delay and now my bed frame wouldn’t come until the beginning of May. Then it changed to the end of May. So they offered to give me a temp bed railing and box spring until my order comes in. They printed off the paperwork showing the railing and box spring would be delivered on the 31st of March. Then March 31st comes and no bed railings! I call again and they tell me it was scheduled for the 7th of April. Fast forward to today, and I call them to be ahead and GUESS WHAT?? They tell me they don’t see a delivery for tomorrow 😂. SURPRISE SURPRISE!! Now they did say my order for the bed frame will get here on the 14th of April. But what if it gets delayed again? Will you still send out the temps until my order arrives? No one can answer my question and they all offer me the same tired apology. At this point I believe they are playing games with me and now I’m at the point where I’m going to start looking elsewhere for furniture. 🤷🏽♀️
Update: well we are already less than thrilled and it has been less than 24 hrs since we made our purchase. We were told in store that our delivery would be in 8-10 weeks. We just received a text message saying it will now be delivered in 11-13 weeks which is a big problem as we are expecting a baby the same week as delivery. Included in the text was the order and tracking information but when you you click on the link and type in the order information it says error. We will keep you all posted.
After struggling at a different furniture store my daughter and I stopped into Ashley Furniture and we are thrilled we did. Cesar was awesome! We ended up cancelling two living room sets and a kitchen island and chairs at the other place and ordering them at Ashley!
Caesar is AWESOME!!!! He goes above the call when it comes to helping his customers. If you’re in need of anything he is the man please Visit him at the downers Grove location off of Highland Avenue
Nice well laid out floor. Friendly and professional staff. When my fiancee and I had a question there was always someone close by but not badgering or smothering us. Buying was quick and easy with all the information presented in a clear and concise. 10/10 would recommend.
Nice furniture, modest pricing, selective customer service.
Very disappointed. Didn't find anything I liked and their furniture only comes in the color you see. There are no options
This was our first time coming to Ashley’s store. We are happy we did. Our sales person Jamie helped us with all of our questions.
"DO NOT BUY FROM THEM! First delivery attempt: They delivered the bedroom set but hardware was missing. Second delivery attempt (6 weeks later) showed up without hardware, because the hardware was never ordered from the beginning. Poor communication. Worst experience ever! It's been over 11 weeks from the day of the purchase. You will request supervisor to give you a call and they never do. Stay away from them. Never buying from Ashley again. "
Nice place to buy very friendly staff love it
If I could give 0 stars I would. I was told my bed frame would be complimentary due to the constant rescheduling of the mattress I purchased. I ended up being charged for the frame and was told nothing could be done. I will never shop here again and will let family and friends know to never shop here either.
This was my first time visiting an Ashley Home Store. I was impressed with the quality of the furniture and the selection. Some furniture stores you go to are massive and there are so many choices. Our salesperson Patrick Maloney was very good , knowledgeable and he did not hover over us and bug us. He came up with some creative ways to acquire our furniture. We bought a good sized sectional. Overall a very good experience. Thank you Brian Harris
Jaime helped us find exactly what we wanted for our new home!
Jamie the sales associate was very friendly. She was knowledgeable about the product, as well as helpful with any questions I had. Would go back again.
I used to be a loyal Ashley customer, but after this last year, they have lost me. Due to lengthy delays in delivery I had to cancel a couch I had ordered twice. I finally thought I had it completed, then 4 months later I get a call from Ashley trying to schedule delivery for a couch I cancelled! I can't get ahold of this store manager or anyone in customer service to help me. I do not recommend doing business with this company due to their poor customer service and bad record keeping.
If you are in need of furniture go see Cesar Rosa! He is very knowledgable, courteous and helpful! I recently needed a couch and I was concerned about when it would arrive because I know they are experiencing delays due to the pandemic. However, Cesar went above and beyond to keep me updated throughout the process. My couch even arrived earlier than initially projected. Great experience overall.
Great quality for the price. Purchasing in the store was pretty quick and easy. They have a beautiful selection.
Lee was AMAZING to work with!!! He never rushed us, never hounded us and addressed any concerns we had about size, look, etc. We spent two different days with him and actually enjoyed every moment. BIG thanks to Lee!!!
Loved the selection that Ashley Furniture had at the Downers Grove location. John C. Was the best and very knowledgeable about the pieces we were looking at. Listened to what we wanted and what was important to us and helped us pick out our new furniture. Can’t wait for our new furniture to be delivered! Thanks again John.
I bought a sectional and ask if they had it in stock they said yes but they will delivered the Feb 2. The day came and nobody call or email to say what time they’ll be here so I call. They told me because of the snow they were runig late so the delivered today(2/11). Ok I guess one more week it’s ok. BUT when I purchase they never said that I need it to pay more to put it together or even inside my house. The driver said I didn’t pay for to take the sectional inside my house or put it together. They wanted to put the sectional in the garage. My husband pay the guy tu put it inside the house. Now we have to take them to the baseman and put it together. Also we couldn’t check if they have any demages. This is the first and last time buying from them.
Cesar was amazing in helping us find a mattress! Definitely a great experience!
Janice was extremely helpful, ensured I got the most bang for my buck. I was in a pinch and had to have a double bedroom setup the same day. She went above and beyond to make sure what I picked out was available. A+
Way too slow, buying some products in cash on the 2nd of september, everything good, they said up to 12 weeks for delivery, but might be earlier...ofc they didn’t came on time because of the Covid-19 bla bla bla, i went to pick them up myself on 29th of December so from my math there is 17 weeks waiting time when is supposed to be “no later than 12 weeks” and ofc on the 12th week I went into the store and ofc a rude lady told me that if i want i can cancel the order and they’ll charge me the 10% fee!😂😂 what a joke!
**Edit to reply to owner**: If you actually read the reviews, you can see I went to the feedback email route first, got left hanging for 9 days, and absolutely nothing was done for me except a second failed delivery. **Shoppers please take note that all of the positive reviews are people leaving the store; all negative reviews are what happens after you sign on the dotted line. Original post: I don't care how good their furniture is; their customer service has been atrocious. I knew going in that it would take longer than the 10 week back order estimation given to me because of COVID, but I have now been waiting 5 months for my couch and feel like I am being held hostage. I contact them a few days before each of my estimated delivery date, only to be spoken to with condescension and to be told that *they* would call *me* when it was ready. The first delay was 6 more weeks. The second delay was another 10+ weeks, not due to COVID, but due to their damaging half the sectional while moving it from the manufacturer to the distribution center. Our salesman--supposedly--got them to move us up to a 3 week delay. The delivery day finally comes--we are now 4.5 month post-purchase--and they "forget" our couch at the warehouse. Again, *I* had to call multiple numbers to get ahold of anyone to find out why our couch was 7 hours late--and we were going to have to wait 10 more days for them to deliver to our area. Rightfully frustrated, we tried going through the store salesman, his manager, and the customer service email that you will see in the responses to any negative reviews (Hi Lane R. from Escalation!), all who told me that they would see what they could do. Which has been nothing. My new delivery date was today. They actually showed up this time, but with a damaged couch that they could not deliver. And again, I'm being told "It's the pandemic, it's out of our hands." No, *you* keep screwing up. I haven't received any additional correspondence from customer service since my initial email 9 days ago. The sales man is saying he can't give me any more discount than the sale price I originally purchased it at (for the love of god, stop having sales if you are 5+ months back ordered). Meanwhile, 5 months after purchasing the couch, I continue to sit on an empty floor having already wasted 2 vacation days and playing hours of phone tag. This isn't COVID's fault, it's bad organization and even worse response team. Get it together, Ashley, and, readers, avoid their stores until they do.
John Circelli was amazing. Attentive, knowledgeable, courteous and patient! Help make furniture shopping an enjoyable, easy experience. I will be going back just to have his personal service! A+. Thank u to Ashley for hiring such talented people!!
This rating is completely based on the lack of c/s not the quality of the couch... which I still have not received. My wife and I ordered a couch in November and it will now not arrive until March. I get COVID is causing supply chain issues. John was a our sales person and told us at the time of purchase if the couch did not arrive by 1/20 he would remove the shipping fees. I tried calling the store 10 times last week and nobody answered. I filed tickets that were closed with nobody calling me back. I finally texted John and he said I would need to come into the store and address with his office. Advice to Ashley Furniture.... the sales process doesn’t stop once I give you my payment.
Cameron was friendly and helpful. We are excited to pickup our new furniture soon!
Don't usually leave reviews but I wanted to mention what a good experience I had working with Janice at the Downers Grove store today. She greeted us as soon as we came in, showed me exactly what I wanted and answered all my questions. More important she was attentive without hanging over our shoulders while we were testing things out and shopping around. She was available without being annoying. Really appreciated that.
Excellent service with out being harassed.
Worked with Ken, he was very attentive and answered all my questions. Made it a pleasurable, fluid experience. Never pressured me into a decision and was very honest with his recommendations.
Lee! For best service !
Today Ashley Furniture arrived. I waited 131 days for a nightstand (more than 4 months). Zero real and engaged communication between the store and the customer. Worst experience buying anything I can recall.
Good variety and prices 👌
I had an excellent experience in this store! Excellent assortment, quality and fair prices 😊
Had a great experience, John was knowledgeable and did not pressure, respected social distancing and offered recommendations based on our convo. Worked with us on shipment too. Very happy!
Had a good selection
I visited this location prepared to fully furnish my new apartment. When I entered there was an employee at the front looking at her phone. She looked at me for a second then immediately went back to her phone. I walked the store for half an hour taking pictures, sitting in chairs and on couches/beds. I passed several employees and still no one greeted me or offered help. I went back up to the front to ask for assistance and as I got there another couple entered the store. The employee walked past me and went to this couple and introduce himself. I was so upset that I left and went to The Room Place. I don’t know what the issue was at Ashley but I will never shop this location again.
If you like people wanting to help you, go somewhere else.
Our salesman John C was wonderful. He was very knowledgeable on his products and able to find us just what we needed. He was attentive, patient, and personable. He took his time with us and really made our experience a pleasant one! Will send many more to the Lombard location to have John help them as well.
For being a first time buyer, I had a very pleasant experience! While this experience can be very stressful the sales rep team made my decision quite easy. Janice, in particular, helped me come to my final decision on the new bedroom set. Janice gave the BEST of the BEST customer service anyone could ask for. Janice was very knowledgeable about the policies and furniture selection in the store. I absolutely love my new edition!
This is my third visit at the Downers Grove Ashley and I've been pleased every time greeted at the door what a friendly attitude and they have a great selection of items to choose from I'll definitely revisit.👍👌
I usually dont write reviews but after the great experience of the staff and workers I had to let people know this is a furniture store you can trust . I had a great salesmen by the name of John Circelli who really went above and beyond on helping me find the right set for my livingroom not only did he give me an awesome deal but answered the million and one questions I had to ask . He was very patient,knowledgeable and helpful he even took the time to call me and ensure i was 100% satisfied with my purchase. I definitely recommend him to anyone looking for a great deal on good quality furniture 👌 👍
Cesar at the Downers Grove location was great! Very helpful, knowledgeable and friendly! He went above and beyond to help us find exactly what we were looking for. Go see Cesar!
Bad customer service. I bought a mattress. I had to get someone to help me take the mattress out of the store and the guy that works there told me that the workers would be able to help me out to take the mattress out into the truck. I go the next day they didn’t have any bag to protect the mattress I had to buy a bag and to make things worst no one helped me take the mattress out I had to do it by myself with my little brother trying to help and all the workers just starred. Very bad. And they sell everything highly priced in store and online they have reasonable prices but they say they can’t match prices because online and in store are different companies. Who’s ever gonna wanna buy in store then when online is cheaper.
Easy to look around. Sales people were friendly and available to help us.
The best one
Cameron was a great salesman not pushy and listened to what I had to say
Great experience with Cesar at the Downers Grove, IL store. He was able to get us an excellent deal & got our credit transferred from another location.
The store had a nice layout and Janice was very helpful.
I am changing the rating on Ashley Homestore. I'm sorry that I can't give them less than one star for the lack of communication and quality of their products. Purchased a reclining sofa and chair on June 16, 2020. Was told that delivery would be in August. Several delivery dates came and went and we only found out by us contacting them the days before only to be told that they did not have a firm date yet and delivery would be rescheduled. They finally offered to deliver the recliner only on September 16th. The chair arrived and looked OK. Within a day or two there was a noticeable musty smell coming from the chair that suggested it was not new. Within two weeks the recliner developed a substantial tilt that I'm guessing is some type of fault in the frame. Called several numbers and finally was told to send pictures via email which I did on October 6. After no response to the email and another rescheduled delivery date, we went to the store to try and get some help on November 11. Was told delivery MIGHT be in January and that a lot of people were waiting that long. WHAT? They offered to cancel the order for the sofa which we took. The credit was received a few days later. It is now December 10 and I've just been told, because I called several numbers again, that I cannot get a refund for the recliner that is defective as Ashley has a No Return policy. They will only repair it and address the smell issue "if it exists". A refund is the least they can do for all of the grief I've gone through. I am absolutely APPALLED with the entire experience of dealing with Ashley Homestore. This is, by far, the worst shopping experience I've ever encountered. BTW, out of hundreds of public reviews posted I have never needed to post one like this before.
Katelyn Alvarez was great, helping us find the perfect bedroom set. Ashley’s Homestore feels like home.
Freindly, helpful, no pressure
Khalid was helpful and kind. He found the item I was looking for, which wasn’t easy, and stayed on the sale until it was completed. Very happy with his work and the store.
Some furniture is ok
Had a wonderful experience with great customer service. They had exactly just what I needed at great prices!! Everyone in the store was so pleasant, attentive and friendly.
Had best selection, quality and prices. Great in store service, and it was even Black Friday!
The worst customer service I have ever encountered. 1st promises by the salesman were not kept about furniture availability. 2nd while delivering 1 love seat was damaged and nobody called to schedule a redelivery, when calling in about info have to be on hold at least for one hour to get an update. Basically once you pay nobody cares anymore.
Salesman was helpful without being pushy. Got me the best deal on a floor model. 3-1/2 stars
My salesman on 11/30/20 at the Downers Grove location in Chicago Illinois. He was very Professional,Helpful and honest. He helped me make the best decision when I was looking for my bedroom set.
While my initial purchasing experience was pleasant, since then things have gone downhill. Two of my items were originally backordered--scheduled for 11/27. Okay--no problem. I wait patiently and then get a text from the sales person on 11/19, saying my order is ready to be delivered on 12/2 and will get a call 2 days before delivery to schedule. I then get a call over the weekend from Ashley but no message was left. Curious, I call in today--sitting on hold nearly 20 minutes--only to be told "oh yeah, your items are backordered until at least 12/30". We recently bought a new house and have purchased furniture at numerous stores, but Ashley so far is the #1 worst for customer communication. Buyer beware...
DO NOT SHOP HERE! Horrible customer service and Horrible experience all together. Placed my order in November and now, in July, I find out they canceled the last of my order and it'll be another 2 months at least. DO YOURSELF A FAVOR, SKIP THIS STORE!!!!
There was a little bit of a bumpy start to my visit to the store, but the manager Claudio was great. Ken, my salesperson helped me purchase a great coffee table. Overall, it was a great shopping experience.
I have had an incredibly difficult experience working with this company. Me an my wife selected a couch on October 3 and were told to expect delivery around middle of November. Given the pandemic I was completely understanding of this. Mid November came and no communication from Ashley, and website is useless to track orders. I called first thing upon store opening and waited around an hour and ten minutes ( mind boggling considering there are so many employees in the store conversing around the main desk) and they told me I could have it delivered Nov 27th. I confirmed the pieces were in and could be delivered. I never got a delivery window so I called back once again waiting over an hour on hold, and was told only 2 pieces were in of the sectional and the rest would arrive nov 28 so I could have delivery Nov 30. On Nov 27th they called and confirmed my delivery window, I finally thought I was getting our couch 2 months later. On Nov 28 I get a call at 8am saying they needed to reschedule for Dec 15, and you can imagine my incredible frustration. Person had 0 details and didn’t care of my rearrangement of work schedule because of their incompetence to hold a delivery schedule. I’m sure they will blame the pandemic, but this is basic customer service and Last time I checked COVID19 doesn’t manage phone calls.
Salesperson great! Not so great I have to wait til February to get my furniture but paid for it all 2 months early.
Great experience at Ashley.
The experience at Ashley was great! We loved our associate Nansi, she was very knowledgeable and friendly. Nansi listened to all our concerns and needs and provided very helpful and detailed information. We will definitely be back!
Well stocked inventory in comfortable atmosphere
Very helpful staff, good variety at store
this place is a ripoff they have hidden costs they don't tell you about they say things are included then you see the bill it's extra it's a real ripoff to store in Downers Grove 💪 👎🖕
The quality of furniture at Ashley is never disappointing. I was looking for console table with a very specific size and it had to be narrow with the depth for the space I needed it for in our home. The Sales Associate was very knowledgeable and helped me find the perfect piece. Pricing was a little higher then I was looking to spend, but it was worth getting the better quality. I will definitely be back should another furniture piece for the house!
Very nice and helpful will go back. Also Love their displays.
After further review , the furniture sucks .
We needed a new desk pretty quickly. Ashley was quick and easy. We were able to find a great desk, pay and be back on the road within 20 minutes. Very easy and no hard sell.
Made a purchase in August 2020, it's now mid November and still no delivery. Absolutely terrible. No calls or emails for updates. Will never buy from this company again.
There’s at least 10 different people standing around in the store and no one answers the phone...My order was supposed to be delivered October 13... then they said October 29th..then November 6th and now maybe the 17th of November. They need new management. Whoever is running things is doing a horrible job.
My husband went shopping for a sofa bed here a few months ago. While reviewing our paperwork for the sofa bed we noticed the sales woman wrote down his email incorrectly. We tried for 2 days to reach someone at the Downers Grove location. We left messages and were told by corporate someone would get back to us within 48 hours - never happened. After spending hours on hold my husband finally got someone to correct his email address, but now no one will return our call to confirm our order. After reading some of the other negative reviews about this store, I am quite certain they won't follow through with the delivery date that was promised. I understand that Covid restrictions have caused delays in production- but how can Covid be blamed for poor customer service? UPDATE 11/3/20: We contacted the person we were told to contact in the response to this post, and they said our delivery would arrive by the end of October. Then they called back the week the delivery was due and said it would arrive the first week of November. We were just called today and told it isn't arriving until December 18th. This piece of furniture was purchased for my mother-in-law who is staying with us after the birth of our new baby, who is arriving any day now. We literally have no place for my mother-in-law to sleep. My next step is contacting the Better Business Bureau so this doesn't happen to anymore consumers. It is clear to me that Ashley Furniture is a failing company who is trying to make ends meet by taking money from customers and never delivering the furniture that is promised. I should also add we were promised by the sales rep that the delivery wouldn't arrive any later than December 1st. Now we are trying to cancel our order and not be charged and Ashley Furniture's Customer Support keeps hanging up on my husband after he says he wants to cancel the order.
So far, for the initial purchase, things were handled professionally and smoothly from both of our sales representatives at the Downers Grove lotion. I look forward to a fantastic new room!
Very pleasant experience. The sales reps don't hover over you but are readily available if you have questions. Courtney, in particular, was very helpful and knowledgeable when it came to finalizing my purchase. Furniture selection is very nice. Pricing was more reasonable than I expected. Looking forward to future purchases. Just wish the delivery window wasn't so far out. Hoping to have my livingroom set before Christmas.
I ordered a couch 3 months ago. It was supposed to be delivered October 15th, never got it. I’ve called 20 times and no answer. Still to this day wondering where my furniture that I paid for is. I’m sitting in a lawn chair In my living room 😒. Wish I can give negative stars smh.
We went to purchase a sectional and a bedroom set the other day. Our salesperson John at the Downers Grove, IL location was extremely knowledgeable and upfront about manufacturing delays. We really appreciated his honesty which is why we decided to purchase there. John had us in and out of there in under an hour and a half, but that wasn't quite fast enough because my hubby and daughter sat in a reclining love seat and then we had to buy that too! Lol. We look forward to getting our furniture when it arrives.
In the end, they gave me a good deal. I’m excited for my furniture to come as I just bought my new home. Downside, wait time will be very long, they said 10-12 weeks and I’m hoping some items will come way sooner than that (please put my bed furniture #1 priority!) Overall, I’m happy with the designs that I picked out and so excited for when they arrive... But please, not 10-12 weeks!
Had a great experience at Ashley today! Had been to several stores looking for a dining set and found the perfect piece with the help of John. He was very helpful and informative. Wasn’t pushy but was there to answer questions when we needed him. I highly recommend Ashley and hope you have an experience as positive as we had with John at Ashley!!
Khalid was awesome!
We ordered THOUSANDS of dollars worth of furniture. After much haggling (too much in my opinion and I'm a professional negotiator) we were told our furniture delivered in ~3 weeks. While our bed was delivered the rest has been delayed, and delayed, and delayed. The last date we've been given is now 4 MONTHS after this order and I have no faith anymore that we will ever see the furniture. Meanwhile, they are sitting on our cash while we wait. Perhaps I could cancel the order for the remaining furniture, but then I'll have unmatched pieces. They do not answer directly at the store and my attempts to get someone at the store to call me back have been futile. How do you run your business like this?!?!?! HELP!
The customer service at this location is extremely poor!! No contact about orders being delayed/back ordered, nor do they tell you that you should take any part of an order or they will give it to someone else and it will not be held until the remaining order comes in. Very disappointing after waiting more then 3 months for an order to not even get it....
Great service
Great selection of furniture and decor. My sales rep, Wiam was exceptional. Pleasant, patient and not pushy at all. She also spent as much time with me as needed.
Well it’s been almost 2 months haven’t got my furniture when I called they’re going to deliver items one by one I asked to speak to a manager no one answers it takes over 30 minutes for someone even pick up the phone it’s ridiculous
Clear and easy pricing; Khalid was very helpful
First time ever buying a mattress! Ever! Always got a hand me down beds. Was about to buy an expensive mattress at another store and my friend said, did you check Ashley home furniture store? No I did not but I'm glad I decided to do so. Saved about $2000! Thanks to Patrick at the Downers Grove, IL location! Great deals, great customer service, great vibes, and definitely a great buy!
The salesperson assisting me helped me get in and out. The only negative was not fully explaining the charges and what the delivery fee was and entailed.
Great overall experience. Would have liked a little more discount but not too bad of a price for my dinning set. 👍
I received Poor customer service and I canceled my order due to it.
I finally received my furniture after escalating a number of times but now I am waiting on a refund that was never truly processed for my TV stand. I asked my sales associate to cancel my tv stand because of the delivery delays and it was cancelled and showed as refunded yet never was refunded back to my account. I have been trying to get over $300 from Ashley for a month. Saw the store manager yesterday he handed me something showing it was to be refunded and I have all of my credit card statements for the past 6 months never showing the deposit back to my account from Ashley. I am at a loss and am beyond frustrated with everything that went on since my purchases and this has been the last straw. I feel like my money is stolen and nobody cares. I was told that I should have gone to the store and asked for the refund vs asking for it over the phone. That should not matter! I want my money back for the item that was cancelled immediately. Again, I feel as if my money is now stolen at this point since nobody is depositing it back to my account.
I dealt with Ken Himes and very detailed and nice guy. I purchased a bedroom set in an hour. Nice experience. No overselling.
It is mind-boggling to me that a business as large as this one does not have the presence of mind to ensure that phone calls are handled quickly, efficiently and positively. It is impossible to even get an associate on the phone. I have called their phone number numerous times and I've tried every single option just to get a human voice. Nothing works. My question is very simple.... I just need to know if they carry a particular mattress brand in their store. And it is highly likely I would go there to purchase it, among numerous other things, if they did. But apparently customer service does not extend to a phone conversation. It makes you wonder what kind of service they're going to have in-house. You would think that a large business would realize their first chance to make an amazing impression as well as increase the chances of a customer visiting their store starts with the customer service one experiences on the phone. Here... Non-existent. Preparing to purchase a large amount of furniture to furnish a new three bedroom, three bath home. I won't be buying any of that furniture at Ashley HomeStore.
So far the experience was the great Katie is very knowledgeable and straight to the point. Very respectful of my time during this crazy time. Now just wait and see how long it takes to get the furniture
This company only cares about their customers until you’ve signed and paid. The employees at this location are completely incompetent. If you want someone about sales they connect you right away but if you’re asking when the order will be delivered it could take over an hour being on hold. Horrible service
Please do not waste your money i buy bed frame and mattres because it turned out to be defected after the first few night of installment The mattress itself is uncomfortable and along with the base is uneven when you adjust the recliner. One side is higher than the other and I felt at times I would fall off. Ashley home store does not do returns at this time and their service is not a reliable source since we have not heard back after a month of complaints 😡
We were in yesterday 10/3 and bought a sectional. Because of a wrong measurement we had to come back today to reconfigure what we ordered. Our salesman John was extremely helpful with answering all our questions yesterday and helping us figure out what to do today.
John C at Downers store is awesome, patient and instructive with so many options. Really cares about outcome and client satisfaction.
Very pleasant , and friendly and comfortable looking around, no pressure, which is nice, staff was very helpful and willing to help at all cost.
Lee Anderson at Ashley was extremely helpful! Best rep I’ve ever worked with. I’m so excited to get my furniture & it all seems like great quality.
Working with Gabe at the time of purchase was great. However since we left the store we have been nothing but frustrated. We bought over $5,000 in furniture and all but one piece was in stock when we bought the set. However we are now 4 months later and part of our order still hasn’t come. I’ve called the store multiple times and keep getting nowhere. We now have most of the furniture but every single piece came well after the original estimated delivery. The pieces we are waiting on, we have now been given 6 different estimated delivery dates and none have happened. We really like all of our furniture, but unfortunately would never shop here again. I know COVID has impacted all business but the lack of communication or the ability to give any solid answers is beyond frustrating. Ashley truly just does not seem to care about their customers.
We were grateful that they priced match and we love the bed! Only problem was the system took forever because it kept crashing. Everyone was super nice though so we enjoyed our experience
We went for a sectional, Lee was the rep that took care of us, although stock is limited and we have to wait for delivery, Lee was great! So kind and although he works in the mattress department he was knowledgeable about everything. What an asset to the company.
Kathleen was very nice and patient. Definitely made the process pleasant and enjoyable.
WORST CUSTOMER SERVICE EVER. Paid in full for an item, and was given a delivery date. It has been months past the delivery date, and Ashley Furniture is not able to give me any information about the actual status of my order. They continue to provide re-scheduled delivery dates, but each time, they cancel the day before. I have been on hold for hours and spoken with many Ashley Furniture staff. I understand delays, especially due to COVID, and I have been very patient, but my patience has run out and I have to resort to publishing this review. The Customer Service has been absolutely terrible. When calling, they pass you around to different people, and nobody can provide any real information about the order status. Dear CEO of Ashley Furniture, I am waiting for your call.
Nice selection or affordable and quality furniture. Very helpful, but not overly in your face associates
Great experience buying at Ashley furniture. Everyone there was incredibly helpful without making you feel pressured to buy the same day.
I had a great experience today. My salesperson, Khalid, was awesome. He was very knowledgeable and helped me to make a hard decision on my living room and dining room furniture. I hope to enjoy my new furniture for years to come. My last living room set came from Ashley in 2013. There was nothing wrong with it, I just felt like a new start.
My wife and I was told by the manager that our couch that we were looking at was in stock as well as the table and 6 chairs. The couch for one thing, was late on delivery and we contacted the manager and they said that it was going to be delayed. Fast foward, our delivery date arrived and not all items were here. We contacted them again and it was the same issue, delayed. Fast foward to that day, our item STILL haven't arrived and will now be delayed again! Overall, this has taken over 2 months and still haven't gotten what we paid for. I want this fixed ASAP and they're not even trying to do anything about it. Update 8/9/2020 Just saw this response from BG. My wife had already complained and spoken to corporate and all they did was say sorry and offer us a 50$ reimbursement after thousands were spent, and on top of that, we haven't even received that 50$ which they had claimed they would give us, that was 3 weeks ago. Now I'm trying to see what kind of entertainment response they have to say. As of this day, still haven't received our furniture, a phone call, or the joke 50$ they claimed they would give us. Will be posting as much as I can on social media on my horrible experience. Update 8/18/20 Called again and was put on hold for 30 min. After picking up, and explaining our situation, the person told us that they can only check status on our delivery, not go any further and was put on hold again. Now they're telling us our items are back ordered until October. I also contacted the manager at downers grove and he ignores texts and calls. The store doesn't pick up either. Corporate tells us they'll call us at "x" o clock or 2 hours etc. And while waiting, they never call. They just collect money but never give proper business. Update 9/17/2020 Lol still no furniture, this place is a complete joke. I hope they go out of business. They keep transferring me when I'm on the phone with them for hours just waiting for someone to pick up and get transferred again. Will be contacting the better business bureau soon.
Bought furniture in July was given 2 different dates and then told it could be November. The only reason not 1 star is they refunded 130 delivery charge.
Great selection and wonderful sales person. He was attentive but did not pressure me at all.
Excellent service! We walked in looking for a new bed, within 30 minutes with a sleep expert we not only found the best bed for us but also were approved for financing and got a great price, walked out the door excited to get her our new bed within one week! We will only be coming back to Ashley Home Store for all of our other furniture buys!
I found a comfortable, affordable couch, coffee table and end table. Ken the sales rep was very nice
This was our first visit to an Ashley Homestore and the experience exceeded expectations. The sales floor was laid out nicely and had a bigger selection then we could have imagined. The salesmen Jon and Ken were very helpful and knowledgeable. We will make future purchases and highly recommend them.
Nice people, fast workers! thank you
Had a great experience today buying a sectional sofa and two end tables at Ashley Furniture in Downers Grove IL. Patrick was a knowledgeable salesman that helped us find exactly what we were looking for with a huge discount. Will definitely be back for our next furniture purchase.
Great customer service, prices, and quality.
Quality sales service with no pressure. Helpful but not overpowering!
Good experience, good selection of items and good service. I ended up buying a living room set a day later from Ashley Furniture over the phone after checking out multiple places.
“On its way, accept delivery date, on its way, oh yeah your piece hasn’t even been made”... Calling customer service is like getting my ball hairs plucked every time. Save yourself the trouble, go somewhere else.
They kicked me out of the store for filming the elevator. And they said I could get stuck in it even though it’s in GOOD CONDITION. I would only recommend to buy furniture there not filming their elevator.
If I could rate them lower I would. Never received couches and when I finally asked for a refund of the down payment they refused to pay. They are literally taking down payments knowing they won't have the furniture. Stay Away!!!
I enjoyed the selection and sales person’s technical knowledge. The only drawback was the two-month wait for delivery. Thank you, Doug
I too would give Ashley a lower rate if that was an option. In store service was sublime. All smiles and professionalism. Especially when I paid over 5 grand up front. This occurred early May. It’s now mid August. I have no mattresses, and one piece of sectional. I have gotten no delivery updates unless I call. I called today and was told my order would not be in until October 24th! 5 months for delivery of mattresses and a sectional from a company who makes their own furniture!!!! I understand COVID and the impact it has on delivery. However this disclaimer should have been given upon purchase. No one is even calling me to update me on delivery. I’d rather go to The Dump . I’m so disappointed in Ashley Furniture. “Never under estimate the power of a dream” or the people that kill it! #Boycott
Very bad experience dealing with this store. Bought a piece of furniture on July 3rd 2020, with anticipated delivery date of August 26 2020. Received an update last week with updated delivery date of Sept 30 2020 for a part of the order and November 3rd for the remainder. At the time of sale, the salesperson made us believe that the delivery dates are becoming better and we should expect our furniture even sooner than August 26 2020. Believing his words, we signed the paper even though it had a 10% cancelation fee. We believed that the salesman was telling the truth. Not wanting to wait any further, we finally went to the store to cancel the order. Any reasonable business would waive the cancelation fee because they were not able to deliver on their words. (Has some shady wording in the contract which allows them to deliver the furniture any time they want, may even go to next year). When went to see the manager regarding order cancelation, the manager was aggressive and offensive. She would not listen to a word we were trying to explain and reminded us how it was our fault at least 3 4 times, even indicated that we may not have understood what was written in the contract, which was particularly offensive. Very very unpleasant experience with this store and with Ashley Furniture. Terrible place to shop. They cannot keep their word. I recommend if you want your furniture in time without experience the mental torture, never to step foot in this place. Wish there was an option to give negative stars.
Janice was great with making sure I was happy with what I purchased. Gabe also made sure I walked out with what I wanted because he knew I really wanted a specific item.
I purchased a office desk that I was assured that it was in stock later to find out it was never in the warehouse it was on back order by the manufacturer. I have called corporate several times and there is nothing they can do. This by far the worst furniture experience. I wish they would be honest upfront with their customers. My order was purchased in June and know I am here a delivery of possible late September. Totally unacceptable. Ashley cannot I blame it on COVID-19, I ordered furniture from Walter E Smithe & Ethan Allen and it arrives less than eight weeks.
I placed an order in the store at the end of June. I was told mid Aug my furniture would be in. I have called and called to change the address on my order to no avail. I can't get through to anyone at the store. I haven't heard a peep from my sales person but I've received several automated texts saying my est. delivery is now sometime in Sept. I would've cancelled my order if I could just get them on the phone. Thankfully this review got the ball rolling. We went from a Sept date to Aug. 12th. However, each piece was damaged! After waiting almost 2 months, this was a very disappointing experience. We've bought several rooms of furniture from Ashley but I'm afraid this will be the last time.
Jamie, she was super amazing!
Long time customer. However, will never shop at Ashley again based on the very poor service from the Downers Grove location.
If I could put negative stars I would. The staff was super friendly up until i gave them several thousand dollars for my mattress and bed frame. After that the delivery team left my mattress in my entrance way since the bed was frozen. So I had to haul a king size bed up 3 stories in my apartment. They said they were sorry about that so they gave me 100 credit back to my card. However 5 months later I still haven't received my money. Tried calling them throughout that time and no one answers the phone. I've called them over 35 times. Waited for hours on hold. When I would get a hold of someone they would tell me just to wait since they couldn't do anything there. Of course they were able to take my money in the store but giving some back isn't possible. Still waiting to this day for the refund. I would rather pay double or even triple else where. Seriously any other place would be better.
Ordered items that manager said were in stock, long story short, were 3 months in, going on 4 and HAVEN'T RECEIVED ANY UPDATES, NOR ITEMS, NOR REIMBURSEMENT, NOR ANY EFFORT TO FIX THIS. Had already complained and spoken to corporate and all they did was say sorry and offer us a 50$ reimbursement after thousands were spent, and on top of that, we haven't even received that 50$ which they had claimed they would give us, that was 3 weeks ago. Now I'm trying to see what kind of entertainment response they have to say. As of this day, still haven't received our furniture, a phone call, or the joke 50$ they claimed they would give us. Will be posting as much as I can on social media on my horrible experience.
Dishonest. The sales rep said nothing about a 10% cancellation fee although the furniture is not even in stock. The manager wouldn’t waive the fee even after realizing the rep didn’t circle the fee on the paperwork like she should. Felt like a cheap tactic for customer retention.
Thanks Lee for your service you were very helpful and polite.
Great experience at the store thanks to Janice ,she did a great deal for me! Little disappointed about delivery time,but with COVID and everything else...hopefully I will get it all on time.
I was disappointed when the sectional I wanted was “temporarily out of stock” online. I chatted with someone, was sent to someone else, then to a third individual. That was kind of chaotic at first, having to give all my info again. But once I got to John, the third rep, I told him I needed this process to go fast, he stepped up and got the ball rolling. He was able to put the order in for me, which made me very happy. He said he will keep me updated on the delivery date, and gave me his phone number in case I had any questions. Hopefully I will get my new furniture soon before my guests come from out of town.
Very friendly staff. Offers assistance but staff aren’t pushy or annoying like other furniture stores. Great prices and financing available!
They gave us the wrong color couch and the salesman did not even list the correct phone number on our invoice so our delivery was one week late. Super disappointed. Will be back for a refund of some type because this was ridiculous.
Salesman was good but fianacing was so high 4 times what you were paying for. We did walk away and went to the Dump.
Sales associates didnt speak or say hello. I never spend money at places that are not at minimum courteous.
Ashley Furniture made false promises on delivery times and failed to follow up with me on delays. They also failed to match pricing, which is something that they agreed to do. I went to cancel my order at the Downers Grove location, and the manager, Gabriel, was very rude, unapologetic, and extremely unhelpful. When I asked to speak to someone else, he refused to give me anyone’s information, and advised he was the most senior employee there. I will never be shopping here again.
Great shopping experience! Very helpful sales people
We walked thru the entire store and backtracked to view several dining tables. We also reviewed items on the screen kiosk. In the store for at least 15-20 minutes, no one greeted us, nor did anyone acknowledge our presence, and definitively did not ask if we needed assistance. In fact, several people looked our way and even stared; but never came over to offer any help.
I am so upset and disappointed in the quality of Ashley Home Stores business. We purchased a couch on June 5, was told 6 weeks max for delivery and we are continuously getting messages that the date is pushed back to now September. If I would have known this, I would not have purchased. They were quick to take my money immediately when paying full price. Went right through my credit card and we now sit and wait. We have now tried to call the Downers Grove location at least 5 times and wait at least 20 mins per attempt and keep getting hung up on each time. There is no way to even talk to someone about this bc I cannot even get in touch with anyone. Poorest quality service I have ever dealt with. I would highly NOT recommend shopping here ever again. If I could give no stars I would have.
Excellent
I was a little nervous to use Ashley because of the reviews, but everything turned out just fine! I ordered a queen mattress and a sleeper sofa to be delivered in another state. I ordered about a month ahead of time and everything came in within a few weeks of my move. Only complaint is that phone calls to customer service take awhile and the delivery time was inaccurate by a few hours.
On July 5th we bought furniture and the sales woman Katie told us it would be 4 to 6 weeks and they would give us a call to schedule it in 8 days. No one called us we went into the store and now Lisa the office manager who could care less about customer service told us not to expect delivery until October with no exact date. We asked to have our order canceled and they charged us 10% of the order even though it is 12 plus weeks to get delivery. Do not go to the store and expect your furniture.
super helpful staff - let us roam around freely without bothering us to much but made sure to check in and ask if we had any questions - great variety of products and styles
Excelent attention! The associate looked for the best prices and quality of furniture.
Great service and selection!
if you value your money please run away the only thing they care to take ur money it been a month and still don't have my order customer service don't care I'm never coming back
Amazing! The service was friendly, knowledgeable and helpful. I definitely would go back again.
My wife and I placed an order over a month and a half. To be more precise, the delivery date was June 13. The day we moved to our new house. We purchased a dinette set, on June 20th some guys showed up to the house with 6 chairs and no table. When asked about it, they said they did not work for Ashley. I called numerous times waiting sometimes up to 45 minutes to no avail. Finally, I got a hold of someone from the corporate office who said nothing could be done, that we had no choice but to wait. We finally went to the store where we made the purchase. The manager said the table should have not been sold. He said it was discontinued. He offered to sell us the display model at a discount price. We said yes and then we said, we could pick it up. I told him, we had already been charged for the delivery. He said he could not deliver it. Finally he offer a third party delivery company but I had to pay for it. I said to him. I was already charged for delivery. Not only I have to wait a month with no answers, I had to go to the store and now, I find myself paying again for delivery? He said he would call me to let me know about the delivery. I told him to be quick because we moved to a house and have no dinning table for us to have dinner. That was two weeks ago. No one has called since. This has been the most frustrating experience just to get some furniture. This place is in dire need of some customer service overhaul. It is simply non existent. At this point I’m just don’t know if I ever going to get the table we paid for. Very frustrating!!!
I love the store! I could spend hours in there. The sales person who helped me give great advice. I would highly recommend this store.
Great Furniture store i got a coupon in the mail from them and it’s was during covid in July of 2020 and they offer you to do virtual tours of the store on google meets zoom Facebook messenger FaceTime Microsoft teams if you don’t want to leave your house great store.
This place is clean and friendly!!
The sales personnel had excellent customer service. I purchased my dinning room set and will return when I need other items.
This is the first stop we went to when renovating our living space and we ended up buying everything here. Good quality dining and living set for reasonable prices. Shout out to Khalid for the great service!
My experience was great. I went to the location in Downers grove. Worked with an associate name Lee and he was amazing. Definitely not the type to push things on you and he understands if you just want something that’s affordable for you. I recommend this location and I will come back if I need anything else.
Can`t do simple task, messed up my delivery address and nobody answers the phone
Have purchased from Ashley before and have always had good luck in finding exactly what I want and within my budget. Went to buy a recliner for my dad. Pat was terrific in helping us pick out the perfect one!
We ordered a couch on March 13th right before stores shut down for Covid-19. Then we got half the couch delivered on 5/19/20 and said the other half would be delayed. The second half of the couch got delivered and they said it wouldn't fit through the front door even though we measured they just said it wouldn't and they did not want to try. They only tried the back door. THEN due to covid 19 we had to send everything back and go into a completely different store and pick out a new couch. They said that they would have this to us ASAP and we have now been couchless for two full months and they called today telling us it will be delayed until August 19th and then one piece can be delivered in July. I have called and waited hours at a time on the phone just trying to talk to a sales person. I have done this upwards of around 10 times. I have not been able to get in touch with anyone that has been able to help me and every time a customer service person tells me I will be contacted by a sales person to help me in 24-48 hours I am never contacted. I also have not been reimbursed from the couch that was sent back over a month ago.. This is the worst service I have ever had and am planning on just canceling my new couch order at this point. I have never had customer service this poor before.
Good service!
Good pricing and friendly sales staff!
What I like the most was that when I walked in I was greeted and was able to look around first and get a feel for the store and then after a few minutes met a sales person who was kind and was really helpful. Didn’t seem pushy and felt they had my interest in mind. Best thing was that they respected the response “no”...I was able to get what I needed without the big pressure or constant back and forth negotiation. I liked Khalid I think we both knew that 1) I knew that style I wanted and what I wanted 2) he knew what made sense for what I wanted. I had a good time, I’ll definitely refer him and the store to anyone who looking to buy furniture.
Very friendly sales person, not pushy, a very enjoyable experience!!
My girl friend and I stopped in this week. We were considering options among other furniture stores for a sectional sofa. When we came in we were immediately greeted by John Ciricelli. Our plan was to stop at 2 more stores after Ashley. However, John was so nice, helpful, and knowledgeable we ended up buying our brand new sectional with him. Thank you John for assisting us and we cannot wait to receive our new sofa! would highly recommend stopping in here and finding John for your next furniture options!
Gabriel was such a phenomenal help to us. He even offered to come in on his day off to meet us for an appointment. I’m very happy with my purchase and the customer service.
This customer service for this store is horrible!!! I and so disgusted with how they are handling things. I ordered my furniture April 26,2020 and it’s not June 16. I have yet to get any feed back from any one! And this was the I mean literally the worst frost experience with this company!!! I want a refund and can’t even get that! Been on hold for days at a time, and nothing!
Nancy was AMAZING! I had to furnish an entire 4 bedroom house and she spent about 2 hours walking through the store, moving displays, checking stock and delivery dates to make sure we were able to get everything we needed. She was very knowledgeable and helpful! It was a pleasure to work with her. Highly recommend 👍🏼
I highly recommend Ashley HomeStore! We walked in today looking for furniture for our living room and bedroom. Ken provided the perfect amount of support! We let him know our ideas, he pointed us in the right direction, checked on us every so often and was able to knowledgeably answer our questions when we had them. The store had a large selection to choose from. We found what we were looking for, plus some. Very happy with our experience today! We will be back!
Gabriel was very knowledgeable and professional. Enjoyed our shopping experience.
I placed an order over 3 weeks ago and have not heard any information about this order. I have called 3 times (with a combined On Hold time of about 3 hours), put in two email requests for information about my order, and tried to track my order online. My order is being fulfilled by Ashley itself, but the sales order # that they provided in the sale receipt email does not work on their own tracking website. This customer service is the worst that I have experienced with a furniture provider, and this is the last time I'll be an Ashley customer. Absolutely abysmal service and communication. I just moved into an apartment 2 weeks ago and am still without furniture because of this sorry excuse for a home store.
Ashley home store it’s amazing, I love the quality of their furniture, and how they take care of customers
Very professional service. Jamie was very knowledgeable and very friendly.
We visited the Downers Grove store. Our sales professional, Nancy, was knowledgeable and friendly. She gave us a great deal and a delightful experience.
We had wonderful customer service with Khalid. There were plenty of options in store that fit the unqiue dimensions of our space. The price was a great price point for us as well.
Janice had helped me over the phone to get furniture and when I went in store Lee helped me get a good deal on a couch! Thanks so much guys I will def be coming back. They are so nice and helpful here
Finally open! This Ashley HomeStore was one of 5 different furniture stores we visited in one day. We found all stores were actively following self-distancing, which could be a good thing when furniture shopping. No one 'pounced' on us as we entered. We were helped by John Circelli. Friendly and knowledgeable, he did a great job shadowing us and providing all the info we needed to make an informed decision. The whole purchase experience was quick and painless. We took advantage of Ashley HomeStore's 0% financing offers and even that didn't bog down the process. Our new sofa will be delivered this Thursday!
Great staff, very helpful, knowledgeable and patient
I purchased a living room set the Downers Grove location. Nansi was extremely knowledgeable and patient with us as we tried to decide on a style. The delivery was on time and the gentlemen who delivered were also very courteous! *Edit* I had to edit my original 5 star rating because there were so many changes made to our delivery that we did not receive the table we ordered until April 12. The delivery dates were moved multiple times then when they finally delivered, the table was damaged. We then had to wait again for them to deliver a new table. Unfortunately this was such a big inconvenience and there was nothing anyone could do about it. Definitely left a "bad taste"!
Excellent in store service on 2 occasions. Delivery was great also
I do not usually write reviews but I have had the worse experience with Ashley’s furniture. The product is awful and the customer service is even worse. I purchased the Savesto sectional sofa, as soon I set it up I noticed two of the pieces did not align with the others. Those two pieces were also sunken in and you can feel the wooden frame is broken. I called customer service several times explained my situation emailed pictures of the problem. I was then told the pieces would be mailed out. 10 days later I receive a fabric cushion cover for one piece. Not sure why I received a cushion cover ( nothing is wrong with the cover). I then call customer service back two times speak with Jennifer and Sierra in Fort Worth, explain my situation over two both customer service agents. I am then told that a supervisor will call me back in 48 hours. No call back, I call request a supervisor again, I am told once again no supervisor is available and one will call me back. I am then told they have to send a service tech out to see if the pieces need to be replaced. I am told someone will call me to set up a time. I never received a call back. I call back 10 days later only to find out the service tech is scheduled to come the following day. No one called to verify this time was ok or to notify me of the time and date the service technician would be out. If I would have not called I would have not known or been home. Service technician comes flips the piece over tears off the back of the sofa feels around the inside of the sofa, then staples that piece back with a regular stapler. He then tells me that someone will contact me in 7- 10 days to let me know what they have decided. He tells me to demand a replacement, that Ashley’s will give me a hard time about replacing the broken pieces. Never receive a call back. 12 days later I call customer service again, I am told that parts have been ordered and will be mailed to my house. I request a supervisor, I am not okay with a brand new sectional falling apart. I expected a call back to discuss the broken pieces. I receive two cushions in the mail from Ashley’s , I am assuming these are the parts they have sent out to replace the broken pieces. Called back spoke with Kristen in Memphis requested a supervisor she tells me no supervisor is available and she will have one call me back. Again no call back. Called back two days later spoke with Nikki in Memphis , she has to be the rudest customer service agent I have spoken to. I try to explain my situation, she talks over me the entire time saying this can not be escalated, there is no supervisor, repair is your only option. Nikki did not even take the time to look up my account to see what has taken place thus far, she just continued to say repair is your only option. I still have not received a call back from anyone at Ashleys Furniture. My sectional is still broken. Do not purchase anything from this store, the quality is awful and customer service is even worse!
I decided to shop for some furniture today. I'm happy to say my choice to walk into Ashley furniture was a GREAT one! John was knowledgeable and patient with me. I will visit again and it was a simple, no hassle purchase.
Found the perfect deal on a Queen Bedroom Set.
I love my new sectional. I chose the 5 piece version instead of the 6 and it fits perfectly. It looks like it was made for the room. They delivered it within a couple days without problems and my salesperson was great. I will definitely recommend Ashley HomeStore.
Excellent experience at Ashley in Downers Grove. Lee was very helpful and we cannot wait for our new couch to arrive.
Jennifer was our sales person and was very helpful to us in deciding which dining set we wanted. Ashley has such a wide variety of farmhouse style dining sets. We love what we bought!!
Our sales person was awesome and very helpful.
Nice, cozy, warn decor and furniture and affordable prices. Vintage casual style on furniture.
Great customer service! Ashley associate was very helpful and explained how warranty works. She answered all of our questions. The overall process was smooth and transparent.
Nancy wasn't pushy but was very attentive to our questions. They made financing easy and had several options for financing and delivery.
We went on a Saturday eve and the staff didn't pounce all over us, allowed time to browse and find the perfect couch. Thanks to Nancy for answering all of our questions.
Jen helped us with purchasing the perfect sofa bed and matching chair for our basement. She was fun and pleasant, new exactly what she was doing, and got us through the process quickly and effortlessly.
We were greeted the minute we walked into the store and we were taken to an area in the store to look at headboard sets for king size beds. We were shown a number of great possibilities by Claudio. He wasn't at all pushy but was extremely helpful discussing options with us. We were then introduced to Gabe who also discussed options and prices with us. We decided on a really beautiful set that was a great price. Gabe then worked with us on applying for an Ashley credit card.....a few steps and we were done and approved. I can't begin to say how very nice and patients both Claudio and Gabe were and how much we appreciated their patience as we looked. They absolutely knew the furniture products and we're well versed on the manufacturing process and their experience with customers who had bought the same line of furniture. Many many thanks to these excellent salesmen!! We think they deserve a reader, too! John and Ellen Brooks
Gabriel was an excellent salesperson, who didn’t awkwardly follow us around the whole time, but helped with questions, made recommendations based on our room layout and helped us find alternate tables that coordinated the couches we’d selected, but functionally better met our needs. Delivery was prompt, within the designated window, well-communicated and courteous. The furniture looks great too! We’ve bought several pieces of furniture from Ashley over the years, and this was another very positive experience.
Awesome store and staff
I had a great experience at the store. I have to furnish my new home and took advantage of the leap year sale. I was having difficulty coordinating pieces, but lucky the sales associates were there and helped us coordinate pieces. They were also patient with all our questions. Great customer service.
My sales person was very helpful. Ms. Sheets found the table I wanted from the online store helped me get the same table at the same price from the store and get quicker shipping. Great experience.
Shopping online is easy, but there is nothing like going into a store and actually trying the furniture out. We had some much fun and found the perfect table and chairs for our new apartment. Can’t wait!
Employees were great and so were the items
I have furniture from Ashley in every room of my house. Good furniture at good prices. Friendly sales staff.
Great customer service!
Sales person was very helpful and prompt. He did his best to accommodate my needs and concluded our transaction quickly and efficiently.
Quick and easy purchase. Matched the price we saw on line with no problems. Delivery within 4 days .
Sales people are helpful but not overly hovering. I brought my father to Ashley to pick out a recliner. He was able to "test drive" a variety of chairs with ease. Not rushed or hassled. Once we were ready to ask questions the the salesman was knowledgeable and helpful. My father is please with his new recliner.
Great old time steakhouse. Wish it was more roomy inside. Food is great, but they pack you in like sardines.
Great place
The worst customer service ever!! If there negative rating I will give them!! Don’t shop from there
Shopping in person was a good experience but the delivery was terrible and customer service was the worst. The customer service does not care about you at all. First delivery attempt: They delivered the bedroom set but one piece was broken. Second delivery attempt: They delivered the part but they forgot the hardware! They have to come back AGAIN!!!! It will take 7-10 days for the hardware to arrive. Read their policy: There is no return/cancellation once you order. I did not sign any paper, but because they left the boxes in my home I cannot return them. It is their own fault that they brought the broken part and forgot the hardware but there is nothing I can do. I asked them to contact me an hour before they deliver but they did not. The customer service left a note for the driver but he forgot to call. They called me and I asked them to wait for 15 minutes but they did not and moved to their next delivery. They said they will be back in 20 minutes but it took 2 hours for them to come back. I would never buy or recommend them. Make sure to read their recent reviews before shopping there.
(Translated by Google) I loved it, they didn't bother me while I watched. When I finally decided to ask for a piece of furniture that I liked, they treated me quickly and even did me the favor of taking action. (Original) Me encantó, no me molestaron mientras miraba. Cuando al fin me decidí por preguntar por un mueble que me gustó me atendieron rápido y hasta me hizo el favor de tomar medidas.
Horrible customer service.
Bad furniture and bad delivery. Their beds won't last long because of cheap material and their Sofas are uncomfortable and will loose the color after few month. I wish I never bought it.
They will never deliver within time so do NOT trust their sales guy. They just say whatever to sell you the furniture. Their furniture is no good. I bought a bed and a sofa set that didn't get delivered before 30th days even the commitment was 7 days. The dresser was chipped off from side and I didn't notice that before. They use cheap material to make the furniture, it's like a hardboard that has no comparison with wood or good quality hardboard.
I was very happy with the quality of the merchandise and the great BlackFriday deals they were offering today. I found exactly what I wanted! Denise, the manager was a pleasure to deal with and actually helped me with my choice. The sales staff was helpful and not pushy. Will be back again.
Today I was given great service when I brought my mattress. The young sales man too time with me explain everything and make sure I was satisfied. The store manager Ms. T. Greenlee whose first day was today at this location did an awesome job. I need everyone to keep up the great work.
Great customer service from Dan. He was very patient with our indecisive decision to purchase 2 love seats or loveseat & sofa. He was very knowledgeable regarding the assembly, size & gave us precise information to make the decision. He was not pushy as some salesmen can be. I felt we had his undivided attention. Which is rare during a big sale. He offered the option to change our order before the delivery date, if need be. Dan was exceptional!
All I have to say, shooping in person is very nice their is attention and great customer service. We bought our living room set and had an issue when receiving it.I called and all was bad customer service. I even heard one of the girls saying to someone else,can you speak to her cause I dont know what the hell she wants and then she put me in hold without asking. Very rude. All i have to say work on your customer service in the phone.
Customer service was TRASH!
I ordered a 3 pieces of furniture on 9-1-19. The kitchen table and tv stand were del w no problem. The coffee table has been a complete Waste of time. The first time the driver did not even take it of the truck. it was damaged. the second time they were suppose to build and inspect at the warehouse. They did not, and it was damaged. Now this morning they tried to deliver and guess what? If you said damaged again you would be right. They were once again suppose to build and inspect before delivery and did not. It even said so on the paperwork. I will be calling today for a full refund on the table and will not be buying from Ashleys again. Update, Good luck trying to get ahold of anyone from the store it goes right to corporate andThey will try to get a message. Still waiting for call back. Do not buy from this place there is 0 customer service. Update 2. I did finaly get i touch w store location. I am getting a full refund on the table. I should call back and get a partial refund on del charge. When all was said and done I asked if the manager wanted to speak w me I was told that there was no point. That should tell you what kinda of store I was dealing with. Like I said before, never again.
Adriana was fantastic throughout the entire shopping experience. She helped us apply for financing, discuss our options, and choose the perfect sofa for our new home. The quality of the furniture and price are unbeatable.
I am beyond frustrated with the customer service here and I am at a loss for what to do because I keep getting the run-around and I've had an unusable ottoman and now multiple replacement parts. I need escalated assistance because at this point, I'm ready to drive this ottoman back to this store and leave it in front.
We ordered a new bed room for my son and delivery was supposed to be in 1 week. So we got rid of the old bedroom. The delivery came in missing half of the bedroom pieces including part of the bed and now 3 weeks later we keep getting told that the other pieces are on back order. And the delivery date keeps getting pushed up. That creating a real problem! Never buying again from Ashley's furniture !
Staff is unpleasant here. One of the sales representative sold few items to me. I asked specifically if I could return this. He said yes I can return for refund. What he did not tell me was there is a 10% restocking fee- even for an item I have not picked up. I found out about this when I went to return the item. When I asked where do you have that in policy, it was on back of receipt with very light black ink which many people would never read. I am never buying my furniture from here. Plus when I placed my order for an ottoman I liked, they told me at the checkout that I need to pick it up from romeoville. Romeoville is like 16 miles from downers grove. Why they cant just give you items which you like from store they are selling.
Worst customer service ever. They will deliver your furniture damaged/defective and basically tell you you're SOL when you reach out to them for an exchange. Do yourself a favor and go down the hill to Art Van or across the street to Value City. (Funny thing is most of their staff quit and now works at VCF).
I did not realize that store managers could be as vindictive as Denise Razford (store manager at Downer's Grove) was. When we decided to buy our furniture from Ashley's Naperville location instead, Denise tried to create as many inconveniences as she possibly could (ex. refused to listen to corporate, refused to speak to the customer every time she called, left customer on hold until after the store closed, reached out unnecessarily to another location's manager to ensure that the customer would get hassled unnecessarily, etc). We finally decided to buy the furniture from the Naperville location. We spoke to corporate, paid for the furniture, and received a receipt stating that the delivery would be today, Sept 11. When we called this morning to ask what our window was for delivery, we learned that our order had been canceled. No one told us it was canceled. We did not know it was canceled. We haven't even been issued a refund yet. Who canceled our order? Was it Denise from the Downer's Grove location? Was it Wally from the Naperville location? And to top it off, when we spoke with corporate, they told us they could not help and that we would have to speak to Naperville store. Needless to say, our experience with Ashley furniture has been horrendous. And this isn't a one time occurrence. We bought bedroom furniture from Ashley back in 2017. They had to come to our house at least 5 times because the parts wouldn't fit. That's the level of incompetence we've had to deal with with Ashley furniture. We hoped it was a one time occurrence and took a chance doing business with Ashley again. Clearly we shouldn't have.
The most disorganized furniture store I've seen in my entire life half of the salesmen don't know what they're doing when you purchase a full size bed then they tell the warehouse to deliver a full size bed and a queen size mattress and box spring which does not fit on a full size frame
I love thos store. Shopped online and was very happy with the product ordered.
Doug was GREAT! He was so patient and extremely helpful with helping us pick out a new living room set. Thanks for making the process so easy.
For me- no go place....did not like it at all. Staff doesn't know what they sell
Not so good
I'm calling this store looking to get a mattress and ready to buy it, and checking if they had the item in stock, tried several times and got cut off the line and nobody answers the phone... What kind if customer service is this?
Nice selection of furniture with very reasonable prices and no high pressure sales. We always find exactly what we're looking for at Ashley.
Lorraine is AMAZING! She was informative, knowledgeable and friendly without having a pushy sales person attitude!! My daughter and I will definitely be going back to buy our furniture from there because of her!!
This Used To Be A Circuit City And A Savers!
The staff was friendly and helpful
I would strongly suggest requesting Gina Byrne as your shopping consultant. She is a true professional and will work with you to match your needs with the best VALUE! Along with her managers, Justin and Jesse, I could feel 100% confident that my complete satisfaction was their goal. The Dining Room & Living Room sets that I bought were perfect for my needs.
Wonderful team at this location. My boyfriend and I were shopping around for a new couch, and went to a handful of different stores. Other stores made us feel rushed or awkward while shopping. Stuart was ready to help and showed us everything we were looking for. He was friendly, humorous, and patient. We ended up loving a couch on clearance and the manager worked with us to stay within our budget. When we picked up the couches, the team was helpful throughout the entire process. Great experience! Thank you all.
Awesome experience. Sales rep, Jonathan, was extremely helpful while giving us space. His “no pressure” approach was key to the sale. Literally spent the prior hour next door at Art Van and left due to the hovering nature of the sales guy. Great job Jonathan!!
I had a great experience visiting this location. The sales staff were not overwhelming at all. They made themselves known but kept a comfortable distance. I ended up purchasing a right angled sectional for a great price. They're payment options gave me the freedom to choose how I paid for the furniture. Checking out was a seamless process. I would recommend for anyone who is looking to shop for furniture hassle free.
Wow, what an awesome experience.... I walked into Ashley Furniture Store confused and disappointed because I had been shopping for months for the perfect sectional for my apartment.... a sales lady approached me and asked if she could assist me. I told her my story and she said don’t worry we’ll get you to a happy place today. Her name is Nansi, and yes.... she took lots of time with me; finding out my exact wants and needs.... In the end I got the perfect sectional that I just LOVE... It looks wonderful in the space.... the customer service I received from Nansi was OUTSTANDING and my new Sectional look rich and fabulous..... great quality..... I am soooo happy with my purchase.....Believe me this is a REAL REVIEW....Nansi if you get to read this THANKS A MILLION.....I am truly GRATEFUL for all your help!!!
Went in to make a return. Which was very difficult, given the confusion of ordering off of Amazon from Ashley. The gentle man their was incredible and truly helpful in resolving our issue. The lady working with him was rude and consistently trying to push us out the door. (sorry we were a bother) The man we spoke with really recovered this situation, however we were not able to process the return there, he provided us with everything we would need in order to do it from home.
Friendly and efficient! Jonathan Alvarez was awesome! Ask for him by name.
Overall terrible customer service. No communication between the store and distribution center. We received text notifications with errors in drop address. We were forced to change our delivery date multiple times because of new policies and because the shipment was not complete. The distribution center actually called WHILE they had the drivers delivering our chairs to let us know that the table was not available. Ordered on DEC 26, 2018 and did not receive everything until FEB 13 2019. Complete disregard for customer satisfaction.
Jonathan was super helpful and truthful about products. Never felt pushed but gave us great feedback and accurate information.
The store is lovely, and the service was stellar. I highly recommend shopping at Ashley furniture in Downers Grove
Jon was truly amazing! Knowledgeable, listened to our specific needs, very caring and patient. He even mingled with our baby & toddler. I felt No pressure to purchase & I am 100% satisfied with our buy! Shopping with him was actually fun (my husband & I usually despise it). It helped that Jon was so friendly, talkative & the fact he’s fashionable helped me trust his judgment. Will definitely return to this store ONLY on a day he is working to purchase or sofa & dining room upgrade. The quality of the furniture is also very important to us. I wish I had something remotely negative to say so this review wouldn’t seem so scripted. 🤷🏽♀️
Jon c was excellent and patience with us and gave us the best possible deal and met our budget
Friendly staff, a nice variety of furniture. I ended up purchasing the bed in a box. Super comfy, minus the chemical smell 😔
Great experience. Had everything I needed at a great price.
Excellent experience. We purchased more than we intended. The salesperson Jon was terrific in focusing on what we needed rather than pushing stuf we didn’t want. Kudos to Jon. The manager on duty was also responsive.
Jon C excel in servicing our needs. He was precise and honest and we were very please of his style. You have a great salesman but most of all he seems to be a very honest and decent gentleman. Great Job.
We spend a few days looking for a couch and ended up at Ashley Furniture. We were so happy we stopped there. The staff was very friendly and not overly pushy to buy something. Our salesman Jon was very helpful and knowledgeable regarding with furniture trends and fabrics. Overall we had a great experience there. Would definitely buy from them again.
Aaron was so outgoing and helpful, I’ll definitely be back for my future furniture needs.
I had a great experience with Jon. He was great from start to finish. He intercepted us at the door and went out of his way to accommodate us. Thank you Jon.
Excellent service from staff who are the appropriate level of "pushy". Pretty much have to roam the whole store to see everything. The only knock on this store is that the layout felt a little haphazard...but if you are willing to walk around and touch everything you will find some quality pieces. At the end of my experience, the salesman and manager worked with me to get everything I wanted within my desired budget. Definitely recommend for anyone needing quality furniture at reasonable prices.
This was the first time i dealt with anyone at Ashley Furniture in Downers grove. Jon Coates our sales guy was really great. I felt that he truly listened to what i was trying to do and was very helpful. I would recommend Jon to anyone looking to buy furniture. Also Max who greeted us at the door was very nice and professional As well as Jon. Thank u again for making this very painless!!!
Ashley Furniture was our 4th stop into a furniture store.. Our sales rep Nanci was amazing and made the process way easier then expected.. Although I spent alittle over my limit, Nanci was great! (Obviously a good sales associate). Now we are in our new home 1 day delivery on most of the furniture and it feels like a home already. Thanks Nanci and the team on Downers Grove! You guys are great!
Very helpful, good price, totally satisfied.
Friendly and homely atmosphere great experience!!
Awesome sales person, we had a wonderful experience and would definetely recommend him!
Fantastic store, great salespeople
Great store.
We felt very welcomed as soon as we stepped in. Adriana gave us a quick guide and then left us to look around without any pressure. When we were ready she was there to answer all our questions and we walked out with the dining table we wanted at a great price . We will be coming back for our living room set and looking for her to do so. Thank you!
Delivered couch with plastic legs when I was told they were wood. Sectional couch did not come with hooks as I was told. Completely misinformed & duped! Now I’m stuck with a $2000 couch that will slide all over hard wood. No compensation or anything was offered. Customer service & delivery men were rude.
Nice furniture! The Staff was great
Decent furniture selection. They have some sales around the holidays. Easy parking and easy visibility from the street. We found their salesman to be courteous and not overly pushy. There's bunch of furniture stores around this one, so it's good to compare deals and selections with others
Great staff fair prices
Nice variety if furniture and the sales people very helpful
Very friendly shopping experience. Nansi was outstanding. Very knowledgeable about the Ashley products and patient as we shopped. We will definitely be shopping there again!
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
