Ashley | Downers Grove, IL 60515

If I could give a ZERO I would. My mom purchased a dining room set, bedroom set, and a chest.The orders came separately, she was told it would be delivered together. Dining room table came damaged and without a LEG, chair was damaged. 2/3 weeks later the bedroom set arrived- the COLOR DIDN'T MATCH. Bed and chest was ivory and nightstand came in grey which is what she ordered. The customer service people said - sorry I can’t do anything…manager - sorry I can’t do anything, 877 number, delivery people- want a tip after delivering broken furniture and giving my mom 10 min to come home because they had arrived. ABSOLUTE NIGHTMARE. You have caused so much stress. My mom had to sleep on the floor waiting while waiting for that bed to come in and you delivered the wrong color furniture. Dear owner- I see you scrolling and responding to the comments. But are you the owner of the store or are you the owner of the GMB listing that’s responding because it’s your job. And what exactly are you doing about all the negative reviews you’re getting? The service is not worth the “discounted” furniture. I hope you actually take these reviews seriously, because let’s face it, it’s 2022 and everyone reads them.

Didn’t recive my replacement furniture! Still damaged at my home….. 9months

Very helpful staff.. Low pressure. Excited to get my purchase.

It was an easy and enjoyable experience. The sales woman “zemira” I interrupted her and I’m glad I did. She made the experience a WOW moment. She let me walk the store 7-8 times. Her patience was impeccable and she answered every question I had. What I soon learned was this was her first day on the floor. I’m typically a difficult and hard sell and if I leave I don’t generally return. However, her grace and poise and her ability to see through my Kevlar was impressive. I mentioned that I wanted to go over and look at another store. She simply stated ok and I’ll see you when you return. Lol. Her confidence in the sell was remarkable. I did return moment’s later and completed the sale. She is an asset to Ashley Furniture and if your not careful I may look to employ her to my company. Great job Zemira. Thanks for making me feel welcomed and valued.

I will not purchase from this store again! We purchased a leather sofa & 2 side side chairs off the floor because it was a closeout. My salesman (Joey) was not there the next day I went back to buy the set, so another sales rep helped me. I asked him about purchasing the insurance coverage and he said that it could not be offered for floor merchandise even though the day before (Joey was pushing for us to buy it). Also, they could not even wrap the furniture, nor did they even have ANYONE to help me carry the furniture out to my van!!! My only compliments are to the cashier who apologized for that sales rep! VERY angry with the customer service at this Ashley Furniture store in Downers Grove, IL!!!

Horrible experience with all the furniture I’ve ordered in the last year. I was told to expect delays but the estimated delivery dates were pushed way further back than I was originally told. My bed was put together incorrectly and I had to have someone undo the bolts and reattach as there was a safety issue. My dining set was delayed months longer than expected because the bench was not available. After months of waiting they sent the bench to tell me that he table that was supposedly available earlier (they were just waiting on the bench to deliver ) was now NOT available (didn’t know this til the delivered guys showed up) Got notification that table was finally coming this past Monday with only 48 hours notice. I rescheduled my life to be home to receive it because I was scared to reschedule because something else might go missing if I try to reschedule this furniture that I’ve been waiting almost 9 months for…used a pto day yesterday for work to make this happen. Delivery guys arrive and ask me if I want the table assembled. I said of course. The unwrapped it and supposedly parts were missing. They basically told me to refuse it. I called customer service. The two people I spoke to literally couldn’t care less about my frustration. They can’t tell me how long I’ll have to wait for a reorder. I asked if I refused the table and chairs and cancelled the whole thing how to I get a refund for the bench that’s been sitting in my garage for months and I was told “you signed for that…that’s your bench now” and “we have a no return policy, you’ll have to go to the store you purchased from and deal with them”. You can’t find any kind of corporate number. This experience has been a literal nightmare and no one on their end seems to care. Never buying from them again.