Ashley Store & Outlet East Peoria, IL

Wish i could give this review zero stars. Paid for delivery and installation of new sectional couch. They use a third party for deliveries. Once day of delivery came, the third party was stating it would not fit downstairs. My options were to pay a restocking fee (which no one could tell me what this fee would be) or to have them leave it in the garage. At work with no other choice, I had them leave it in the garage. Upon removing the packaging around the sectional, there was no issues in getting it downstairs..... The delivery team didn't even try, it was raining, and they just didn't want to deal with it. I would highly avoid based off the third-party delivery team. Tried to reach out to Chris Shepard via email and phoning the store with no response back yet after a few weeks.

Super friendly, knowledgeable, easy to work with! Connor B. gets 5 stars!

Xzander was sooo helpful and great to work with !!

Xander and BJ were super helpful every time we came into the store. We recommend this store to anyone looking for new furniture!

Amourionne was amazing to work with! he was very knowledgeable Of the product and was able to steer us in the right direction! He was not pushy at all, but very kind and patient

Great service. Everyone is super friendly and helpful. Would recommend!

Excellent people. Very knowledgeable and pleasant.

Great service, was extremely knowledgeable in the betting department and gave me a great Memorial Day deal

Got a couch and coffee table from here waited for delivery day never showed, called 3 times to figure out didnt answer twice and never called back after said they would. If i hadnt picked up the coffee table i would still waiting for it too.

Chris Shepherd showed us every TV cabinet and many mattresses at the Ashley Store on Tuesday.We did not by anything on Tuesday but we went home and measured our available space. Then we went back today, Wednesday, and bought both the Beauty Rest and a 72" TV cabinet. Chris told us that his wife was being induced today so he was taking a 2 week vacation to help his wife with their new baby. He told us to deal with his manager should we want to buy either furniture item and to tell his manager that he had helped us find what we were looking for. Chris was very friendly, knowledgeable and helpful.

Conner is a very knowledgeable salesperson...he new exactly what to say when asked a question regarding the merchandise...well trained. "Good Salesperson"! The best!

Xander at Ashley Home Store in East peoria was very helpful and accommodating. I very much enjoyed doing business with him. Highly reccomded.

I stopped in looking for a mattress for my elderly mother who is having problems falling out of bed. Xander Swank was my salesman and he was extremely helpful, listened to my requests, didn’t pressure sell, worked within her budget, explained mattress differences, and even laid on the beds to compare the edge support & “slide out of bed factor”. His help with this purchase was much appreciated!

I visited this location while in town for mother's day to get my grandmother a new chair. When I walked in the store I was greeted by everyone with a warm smile and the feeling of being in the right place. I was helped by am amazing person named Amourionne who is the definition of excellent customer service. He asked about key factors of my grandmother in order to find the right chair for her and the most economical. He stayed with us until the chair was loaded into our vehicle. The company did great bringing a salesman on board of his caliber. Anyone go here I'm sure everyone will help judging by the energy I received but I would definitely go back to Amourionne again.

Sale went well but then they no longer cared. Delivery took twice as long as it was supposed to. Ok fine. Then delivery day came. Was given a 3 hour time slot for them to come. They arrived early and called. They then got very upset when I said I’d be 15 minutes to get there (they were 20min early for the start of their slotted time). Then said they weren’t fitting to wait all day on anyone, I was wrong for this and hung up. I sent them a screenshot of the time slot I was given and said I’d be there shortly. They then put my items on my porch. Signed for me and left. Said call whoever lol. Your stuff is on the porch. Tried calling the delivery peoples’ main line and the store. Left messages and waited. Delivered Friday afternoon and now late Monday night with no response. I’ll find somewhere else that wants my business. May have only been a couch and coffee table but I need a lot more and WILL NOT be going there. Also I am a realtor and will make sure everyone knows how they handle their supposed “business”. Very disappointing and thought about retuning out of principle but I know they will hold me to their agreement and charge a fee even though they don’t honor theirs.

Good inventory. Lots of options to choose from. Takes almost 3 weeks for them to deliver the product after the purchase even though warehouse is in Bloomington. Expecting better and speedy delivery service for the price and fees paid for the product.

Salesman was very nice and quick to accommodate what I wanted.

Amourionne was great! He was so helpful, personable and soooo patient with us during the furniture buying and decision making! Highly recommend him if you are in need of new furniture! He took great care of us, even offered us bottles of water while I took time to really make up my mind! BJ was also great with contacting management about questions we had. Connor also helped us with a question about platforms and box springs for purple mattresses. We had a great experience and are very pleased.

It was great to connect with Conner again. He had helped me before when I had questions about a recliner. This time I came in the store knowing exactly what I wanted. He took me straight to it, told me all of the great information about it. And we worked it out and it will be delivered.Hopefully shortly. I will definitely recommend Conner to anyone.Looking for furniture. Kathy L

We had a great experience with Ashley Furniture. One of the managers named, Xander, went above and beyond to help us. We are very happy with our purchase and the excellent customer service at Ashley furniture.

Great experience all around. Connor was very helpful.

Xander was amazing to work with!

We found the most comfortable and amazing couch at Ashley’s! Xander was super helpful and patient with us to ensure the dimensions with our living space. He has great customer service skills and was pleasant to work with. Thank you for helping us pick out the perfect couch!

Mason Hass, our salesman, was so informative about the type of chair we needed for medical reasons. He was caring and white he showed us the different models, he was not pushy. Great guy?

Latrinda was fantastic! She was knowledgeable, competent, extremely helpful, and not pushy at all.

My wife and my experience was world class. We were helped by three people total, BJ, Chris, and Conner. Very helpful gentlemen that were willing to listen to what we wanted and not what some salespeople might want to sell us. We enjoyed that they were not “pushy”. Those are some of the reasons we bought furniture there and will recommend to our friends to go there for their furniture needs.

Xander was the model salesman. Told him we needed time to look around. When we were ready he was professional and took care of us perfectly. Thank you!

Connor B-- GREAT Salesperson!! Showed us exactly what we wanted to see. Very helpful!!

Chris was great with helping me find the perfect furniture for our living room! Definitely recommend!

Latrinda was excellent with costumer service.Made sure that we had everything in order and helped us out with any questions we had. She also had a very positive demeanor which made the experience that much better.

Xander made the new furniture buying experience easy and smooth!

Xander was very helpful and gave a detailed explanation of promotions that applied to our purchase. Very satisfied.

Bought a new bedroom set. Connor was a delight.

Excellent service! Great deal!

Great customer service, respectful and great conversation! Thank you so much!

If I could give less stars I would. Order $10k in furniture and was told it would be 2-3 weeks. At 5 weeks I had to call multiple times just to figure out where my stuff was and no one could give me an answer on when it would be delivered. Finally got delivery set up only to be told one piece I ordered was broken and they would get a new one shipped and then deliver it. Set up delivery two weeks later for that and delivery never showed. Called the store multiple times and finally talked to a person, their text chat never responds, that person told me they would take my info and call me back then never did. Went down to the store and the open sign is on 5 minutes before close and the doors are locked. Don’t buy from here if you actually value customer service and getting what you paid for. Should have gone to Sherman’s. Quick update: about 5 minutes after posting this I was contacted regarding my issues. Turns out my nightstand still is not in and they are saying another 3-4 weeks. Supposedly the person that called and set my delivery up was supposed to tell me that and instead set up my delivery that never arrived. The GM did make an attempt to deliver a floor model but it was missing paint and the shelf was cracking off! He said he would locate another one and get it to me asap and I still have not heard anything. Will update when I finally hear something, so probably never at this rate.

We were looking for a specific power chair and we found just what was wanted. Very helpful and not pushy like some seem sales people seem to be. Great furniture store and excellent employees.

Xander was immediately attentive and answered all of our questions. We purchased a rug, a painting, and a wall hanging with his assistance! Thank you for awesome products, Ashley Furniture! Our living room is now complete!

If you’re looking for great service and a personalized shopping experience without the pressure, go see Xander at Ashley Furniture! His experience and knowledge will help guide you in making the purchase that is perfect for you.

Thank you for your service today, very personal and professional

Bought a new dinning room table. The paid installers/delivery drivers damaged it, did a terrible job assembling it. Then they damaged my mail box when leaving. I even tipped them $40 because they worked through lunch to assemble it. Contact the store and was told they weren't responsible for the damage. The furniture had to all be re tightened and it cost $250 to have my mail box repaired. Go elsewhere then here. Furniture is poor quality.

BJ was very helpful and polite, couldn't say enough nice things about how he treated me, the customer; Xander as well who carried items to my vehicle and carefully put them in. One item was wobbly and needed repairing so was left behind. I received a text the next day reading it was ready for pickup. Two days later, I went to pick it up. The item couldn't be found. One person thought it might've ended up at a different, farther away store. They weren't sure why I received the text reading it was fixed and ready. They checked with another person who said yes, they were responsible for sending the text it was ready. I eventually found the item in the store, unfixed, in the same spot it was the day I purchased the items. A person took it to the back to fix; another person carried it out to my vehicle. Once home (35-40 min one way from store), we found out it wasn't fixed after all. Lesson learned.

Latrinda and everyone else we worked with here were great! Will definitely be back!

We had a great experience today shopping at Ashley Homestore in East Peoria. Our salesperson, Xander, was very helpful and courteous. He was not pushy at all and gave us plenty of space and time to make our decision. I would highly recommend shopping at this store!

My husband and I had a very good experience at Ashley Furniture. Xander was very knowledgeable and helpful. We would go back.

He was very good and informative with our order!

Would rate 0 stars if I could. Ordered a couch here for nearly $2000. Less than 48 hours later I attempted to cancel the order due to delivery times. I was told they could cancel the order, but I would be charged nearly $600 for "restocking" even though the item never even left the factory. AVOID THESE OVERPRICED SCAMMERS!

Latrinda Love helped us find a couch and she was so sweet and knowledgeable! Would highly recommend her or any of the people at Ashly furniture in East Peoria, IL. They were all so much fun and so nice to work with!

My salesman Xander nailed it. Low pressure heat experience.

Sales person was amazing! Great service all the way through, will definitely purchase all future furniture through them!

Little to no communication. Promised a lot during sales but don’t expect your furniture within weeks of when they told you. We are looking at 10 weeks even though they told us it would be 4-6 weeks but that it would be faster. Called Champaign and East Peoria leaving messages and they never called back. Got a text saying I could text them to continue the conversation. No response. Any communication would have improved the situation

I received exceptional customer service from Latrinda. She was professional and polite.

The sales people were great. The delivery was a debacle. I asked if they took the couch out, they said they did for a $50 charge. Not a problem! They said you have cash, or cash app. I said I have cash app, but this cash is for you as a tip. They went outside, I assumed to put the couch in the truck, then come get payment from me. I looked out my window, the truck was gone, but the couch was in the middle of my driveway. I’m a disabled veteran, and it hurt me to actually have to move that couch. Because I couldn’t have a couch in the middle of my driveway all night. I called this place around 445. And I have still not received a call back. I called them again today. I ended up getting hung up on. Right now I am so mad! I would not send my dead mother to buy a furniture off of you. Have a great day! Update: we have worked through the issue. The sales staff are to make the client aware in the purchasing process, that they can’t remove an old couch. The kids said they do instead of letting me know they can’t, the left the couch in the driveway and disappeared. If they would have come in and communicated that policy says that can’t do that, no problem. The whole issue could have been fixed by a little communication. They have since taken care of the issue. I will return business here.

Great 👍 place good service

Walked in to the Ashley store in E Peoria just to look. Walked around a good 20 minutes before I was acknowledged. Then Chris came up and introduced himself. He was not pushy and gave me space to look which I appreciate. I ended up buying a living room set and of course I went with Chris. Excellent service, very personable and took care of all my needs. Bedroom set on the horizon and Chris will be who I use. Thank you Update: was promised an April 4 delivery. Luckily I called to make sure it was coming and lo and behold there was an issue and I will not be getting my furniture until May 2. I found out it has been sitting in the warehouse since it was supposed to be delivered. I now have to wait an additional 30 days. I paid roughly $200 for delivery because I live 22 miles away, too far I guess for timely delivery. I will never purchase anything else from here. Stegers is more expensive but at least you can get your stuff!

She was very helpful and have wonderful customer service.

From the time my husband and I walked in, it was okay. We purchased a couch, and we were told 4-5 weeks for delivery . We got a call about week 5 stating that the couch was discontinued, but we could purchase the floor model. When the time came for delivery, the drivers pulled in our driveway, and as my husband went inside to move our old couch, the delivery driver literally pulled out of the driveway and left without saying anything. We got ahold of Dawn at the wearhouse, and she apologized and stated the couch was not even on the delivery truck (when we were promised it would be personally from her). At this point being very frustrated (mind you I have never had to call a furniture place so many times for a couch), I called 3 times that Saturday and asked to speak with Joe (the store manager). I was told he would call back. Now, being rescheduled for delivery the following week, we finally got our couch but never will be getting anything again from Ashley Furniture. Joe never called, We felt "ghosted" and, like, we were not cared about to keep as a customer. I did receive a refund only because I was not paying full price for a floor model and had to ask. It was not near what we purchased or even a 1/4. The customer service was terrible when it came to any communication from Joe. To this day, there is no communication from him. I'm not happy, but it's a waste of my time and energy to try and reach out as I'm sure I'll be "avoided." UPDATE 2/25/2025 BJ called (assistant manager) and was wonderful to speak to and helping resolve the communication on behalf of Ashley Furniture and did apologize.

Latrinda was very helpful in helping us get the sectional we really wanted and greatly appreciate the amazing customer service! Would highly recommend and can’t wait to get our sectional!

Chris was outstanding and very thorough during the whole process of purchasing furniture. My wife and I are very satisfied and thankful for all the assistance he provided. This sales person was excellent!

Everyone was very helpful, all I needed was a new pillow but Conner took out the time and helped us out right away! Thank you!

Great experience! Staff was friendly and welcoming. Xander, our salesman, was awesome to work with! He knew his products and helped without being pushy. Much appreciated!

Ashley's in East Peoria has very friendly and helpful staff. In addition, has a big selection of living room furniture to choose from. The prices are reasonable as well.

Connor was friendly and engaging! Enjoyed talking with him and he knew all the details to help us find the perfect furniture.

Chris Shepard was great when it came to purchasing my Sectional couch.

This is from Eva Kromphardt. For some reason my phone shows my dad’s name whenever it’s google related. Probably because I signed up for various things for him in the past. Chris was great to work with. He was very patient and didn’t hound us but gave us all the information that we needed.

I purchased a couch this week from Latrinda and she was great! It was quick and easy and I appreciated her great customer service.

Went for a bed. They had a bed. Good bed.

Chris was very friendly and helpful in picking out the right furniture for us. Highly recommend!

My husband and I went in looking for a chair for our living room. We were greeted by Collette, who was just as friendly as can be. She was a pure delight to work with. We left and can back the next day to purchase the chair. A nice gentleman helped us load the chair in our truck since it was Sunday and the warehouse employee was not there. Our experience was all positive! We definitely will go back to Ashley!!

Chris was great with sales and all the info we needed. Very easy purchase

Colette and team were helpful and knowledgeable. Colette and other associates were professional and provided excellent customer service.

Connor was awesome! We told him what we were looking for and he took us took an amazing couch that we ended up buying. He knew what was in the the store and gave us some his next couple picks too. He was a really happy guy and we will be back for our next furniture purchase.

Gave time and patience

Great sales person! Very helpful and knowledgeable of the products! Will use again!

Very nice saleman

Connor was super great to work with. Straight to the point and helped us get exactly what we needed.

Our salesman, Zander, was great! His knowledge of the products was impressive. He answered all of our questions and allowed us time to make our decision. There was no pressure at all which we appreciated.

Our sales person was Colette. She was SO easy to get along with. She was so welcoming and extremely helpful as we looked for a dining room table.

I am told this is a family owned, maybe franchise, of Ashley Home Furniture. I purchased an entire bedroom set in October 2024. Two weeks ago the side rail just broke and I fell to the floor. I called for assistance in getting my bed repaired under an approved Ashly Corp warranty dept. I was told both on the phone and email by the warranty representative (Jose Jamer..) that my warranty would be honored after sending pictures. I explained that I am 72 years old and disabled and would not be able to do the repair and was promised someone would be sent to help me. The replacement side rail arrived left in my porch where it stayed until I could get help bringing it indoors. I called the Corp Ashley customer service and they said there is nothing they can do about getting the replacement side rail put on my bed. So, thinking I might be able to get someone local to assist me, I called this Ashley Peoria Outlet store. A very polite person told me that, while they can see the warranty information in their records there is nothing they can do because it is not their “sale”. When I said I would have to throw the new bed away and just buy another one then, the person offered to transfer my call over to sales. So, I’m pulling out all the stops here. WOULD YOU SUPPORT ANY RETAILER WHO WOULD TREAT ANY PRRSON, LET ALONE A 72YEAR OLD DISABLED ONE, LIKE THIS?

We had an amazing experience! Our salesperson Colette was amazing. She had a wealth of knowledge and answered every question we had. We were there quite awhile and she treated as though we were the only customer in the store. We were unsure what we wanted for our living room going in and we left extremely pleased with the choice we made. The furniture is beautiful.

Latrinda was so so nice and quick to help me. Made it a very easy process!

Bought new bed for wife sales Lady very helpful thanks colelette

Colette was fun to work with and very knowledgeable. We felt like we got a great deal and we’ll shop Ashley in EP again soon!

Marissa was very helpful. She did a great job helping me find the piece that would work.

Colette was extremely helpful and went out of her way to make sure we had a great experience!

Xander was awesome, knowledgeable, fun, no pressure.

My first day in, Latrinda greeted me at the front door with a big smile. I was just coming to browse and probably would have just looked at prices mostly, but after she explained some of the features on the sofas, I wound up buying one I wouldn't have otherwise. Came back today to make the purchase and Latrinda had 2 other people waiting to buy from her, which speaks highly to me on her people and sales skills. I'm excited to get my new couch!!

Connor was very pleasant and easy to talk to. He did a great job of explaining each item. He was very patient with us as we had many choices. Connor went above and beyond for us. We would give him 10 stars if we could.

Sales guy was trying to be helpful but I work hard and I need a new bed waiting a month longer for something I paid so much money for... it's sounds like it's gonna be 2 months from the time paying till I get a new bed... if you need it soon I do not recommend this place. They did get ahold of me and get the bed earlier but the pillows that they told me they already had received where not there. I told them I want my money back and ordered them from Amazon it was 4 dollars more and I will have gotten them sooner. Just a point to be made things are not running correctly there.

Very kind and knowledgeable

I visited the Ashley Furniture store in East Peoria today for the first time, hoping to find a piece of art to hang above my king-size bed. The store was quiet, with more staff than customers, so I expected a smooth experience. I asked Marissa, one of the sales associates, about an item, and she recommended I check the outlet section for better deals. I found a piece I liked in the outlet section and asked about the price. Marissa tried to help but seemed unsure, so she called over two other employees for assistance. Even with three employees involved, they still didn’t have an answer and eventually had to ask the manager, Joe. At this point, I felt like I was being hustled. Despite Marissa recommending the outlet section for discounted items, they claimed the piece I wanted was full price. The lack of consistency, professionalism, and the overall runaround left me incredibly frustrated. I left without making a purchase and won’t be returning.

Personable and attentive. Local and listened to our needs. Co was very helpful. We are happy!

We had a great time Browsing and sales man was awesome (Amourionne) he did not Pressure us into buying answered all of our questions directly and his Personality was phenomano.

Colette was patient and a total sweetheart

Very good

Xander was very helpful. I found exactly what I wanted.

The service was great! Amourionne was very knowledgeable. Thank you for a great shopping experience!

Katrina was very kind and helpful!

Latrina was great very knowledgeable and helpful great to o business with.

Colette was awesome! Friendly and informative.

Collette was the sweetest and all around great with explaining the mattresses to us from the east peoria store we ordered the purple sleep system. Can't wait to receive.

Salesman was courteous and easy to work with. Made shopping efficient and stayed on task and budget. Great experience!

My wife and I just purchased furniture for our sunroom with the help of Collette at the East Peoria store. She was very helpful in showing us a variety of options. She had great suggestions on choosing complementary pieces that looked great together. She was very responsive to our questions, and she gave us as much time as we needed during our multiple visits to the store. We really appreciate her time and service.

Collette was extremely helpful and friendly. We truly appreciate her service and kindness.

Latrinda was awesome. She was patient and helpful and answered my many questions

Amourinne Rickmon was very helpful and went above and beyond what most salespeople would do I’m sure that he will be able to help us again soon. Thanks for the help!

Xander was awesome! He continued to check in on us with helpful information so we felt like we were making the best decision for our family. Thank you so much!

Amourionne Rickman was a fantastic salesman and a pleasure to deal with. He helped us find what we needed and was fast and efficient during the process.

My wife and I purchased a 4 piece patio set at Ashley Furniture store in East Peoria. Colette was the person we were working with look at furniture.. She was professional and very patient with us. She aloud us to make the decision for the purchase without any pressure. She is super to work with and very accommodating. Dave and Tina M

Amouronne Rick was absolutely the best to work with. Answered all the questions we had.

Latrinda was excellent today! Very knowledgeable, easy to talk to and made the choice easy!

Xander was great to work with and highly recommend Ashley for all furniture needs!

We recently bought some furniture for our new house and just wanted to say thank you to Colette for being so helpful in our choices and in the purchase process—especially in choosing a more comfortable mattress! She went above and beyond in explaining all the benefits of premium mattresses and sleep systems, she was patient in our decision making and made sure we found all the discounts & sale prices on everything, too. Our experience at Ashley in East Peoria was great and we’d definitely recommend shopping at that store to others!

BJ and the staff were very helpful and friendly! Their prices are decent and have a wonderful selection of furniture, highly recommend them

It was great was a very pleasant experience with Colette. She was able to assist me in every way, helped me pick out living room set. I did leave with an end table mine you 4 men work the floor watched me walk out caring the end table not one said let me help you, let me get the door. But for Colette she did a great job

Xander was very helpful with me choosing a new mattress. He was very courteous and no high pressure to buy.

The two gentlemen that helped me at Ashley's (Xander Swank &BJ) was awesome they helped me find exactly what I was looking for.

Latrinda was amazing to work with! She was very friendly, knowledgeable and never pushy.

I liked the store personally, but one of the staff did not stop following us around, furniture and everything was great but she prevented us from seeing most of the products. We were tempted to leave the second we realized. Honestly go here if you want some good mattresses or couches but be wary of this woman.

I highly recommend Ashley’s Furniture. All the staff were kind & helpful, especially Latrinda!! Thank you guys again!!

We popped in yesterday to Ashley East Peoria to find furniture for our new place. Colette greeted us & chatted for a bit. We ended up loving a sofa & couple end tables. Colette was extremely helpful telling us about all the details, as well as helping understand pick up. Highly recommend Colette if you need any help. She was a lot of fun, great energy!

Had an awesome experience

Great Customer Service! We appreciated the attention to our needs and help finding exactly what we were looking for! Thank you Connor!

Co was very helpful and made sure I knew exactly what I was getting before buying. Great salesperson!

Connor was the ideal salesperson; he asked questions about our goals and then explained how various products would meet those goals. We will be back to purchase more from Connor.

Very friendly and helpful sales lady. Would recommend this store and their employees!

Shopping at Ashley has, again, been a delight. "Co" was great to work with as were her helpers. She took time to make sure my husband and I understood completely what we were purchasing and how everything worked together. Would recommend Ashley any time. Our purchase was a queen sized bed with mattress and adjustable height. Can hardly wait for delivery.

Working with Latrinda was a joy. In the stressful work of buying furniture Latrinda made it less so. Would work with her again.

Loved the whole experience from start to finish !!

My husband and I couldn’t have been more satisfied with our experience at Ashley Furniture. Being new to the process we worked with both Connor and Dustin and they were always pleasant and knowledgeable which made the process super easy for us. We have toddlers which called for multiple trips before deciding on our furniture. They were always patient and understanding. We can’t wait for our furniture to come in! Highly recommend Ashley Furniture.

The lady that helped us was extremely good at what she did !

Co did a great job helping us with all involved purchasing are furniture. We would give her 10 stars but have 5.we will surely go back for are furniture needs.

Katrina was great! She knew all about the products and was so helpful w helping pick out my bedroom furniture. Definitely go see her in East Peoria

Very friendly, informative, most important helpful

My experience was great. Latrinda was my sale associate and she was friendly ,knowledgeable, and very informative. She answered all my questions and I would recommend her to anyone who is looking to buy furniture, accessories, etc. I really liked the stores selection and would definitely return when i need something else.

Very friendly and professional service. Colette welcomed and greeted us as soon as we entered the store. She answered all our questions and helped us with all of our needs. She went above and beyond. Our expectations were highly met.

It was just a great time to be helped by Lutrinda. She has been a great help in making our decision buying the furniture

My husband and I went in for living room furniture. We were greeted immediately by one of the salespersons Latrinda. She was very knowledgeable and answered any questions we had. We looked at several arrangements before making a decision and she was very patient. The purchase process was very easy to get through and we were on our way. If you are looking for furniture and you stop at Ashley, ask for Latrinda. You won’t be disappointed.

Colette was absolutely amazing! Best experience we've ever had shopping for a mattress! Her energy was a whole vibe.

Very good customer service skills and knowledge of the product

Latrinda is top notch! I will be going back to Ashley due to the assistance she gave me, her experience & knowledge.

Colette was great! She helped explain the whole process and everything went as smoothly as technology would allow. 😁

Collette was so kind, and thoroughly explained all our options, letting us lay on each mattress several times in all positions. We can't wait ro receive our mattress, frame, etc.

Great quick friendly, and efficient service, Latrinda was amazing and helped me find the best fit for me. Great price and amazing price on coverage for your furniture if needing any cleaning or repairs. I really enjoyed my experience and will make sure to tell friends and family to shop here. Thanks again Latrinda!

Katrina went above and beyond to make sure we were taken care of and answer any questions we had. It was great doing business with her

We went into the Ashley Store in East Peoria just intending to look. After speaking and working with Colette, we ended up purchasing a full leather living room set with power recliners. Colette made the process and prices easy to understand and we are excited to get our furniture soon! Thank you, Colette and the Ashley Store!

Latrinda was amazing! She explained everything to me and helped me pick out a great bedroom set! Very grateful for her knowledge.

Definitely recommend this place for the deals and friendly staff

Latrinda was very professional and so very nice. She answered all of our questions and was very efficient. She is very knowledgeable. We were very satisfied with her. Thank you

Latrinda was a major help in picking out pieces of furniture for my new house. She was able to find lower prices online and made the shopping experience easy. I can’t thank her enough for helping us!

Colette was very nice and helpful. Easy process !

Colette was extremely helpful, from beginning through ordering and delivery options. Very pleasant shopping and buying experience!

Connor did a very good job showing us what options were available to us

This is the post I put on Facebook! “Been searching for new recliners or loveseat for several days! Been all over Peoria , Pekin, Bloomington, East Peoria Canton. Finally made the decision! Went back to first place we looked Ashley in East Peoria. We had the best salesman! Christopher Shepard . If you need furniture don’t spend time going all over ….Go see Chris in East Peoria at Ashley Furniture . He’s the Best! Thank you Chris ! 🤗 also great sale right now!” Chris , I feel , went above and beyond to help us. He even recognized us when he saw us back. His personality and professionalism is one that all sales people should strive to maintain. He deserves recognition as an Outstanding Salesman! If you are looking for great customer service, great atmosphere and great prices see Chris Shepard at Ashley Furniture in East Peoria, IL. You will walk away smiling and most likely he set you up with exactly what you were looking for.

Absolutely amazing! Gave us time to decide, wasn't pushy at all, just an awesome first Experience! Would HIGHLY RECOMMEND and was super nice and explained everything in a way we could understand. Can’t wait to go again!

Latrinda was great! She helped me with 2 bar stools. Would recommend!!

Latrinda was wonderful to work with!! She was very kind and helpful throughout the entire process. Latrinda went above and beyond to make sure we were getting exactly what we wanted and at the best possible price. I look forward to doing business with her again in the future!!

Colette was so helpful in helping me make the perfect selection on my brand new sectional! I was anxious about getting all of the measurements correct to ensure what I picked out would fit my space. She walked me through everything. I can’t thank her enough for the extra time she put in to ensure I was going to be happy with my purchase!

Had a great enjoyable shopping experience today. Latrinda was very friendly, knowledgeable in answering questions, and attentive/patient, while showing me multiple furniture options I was interested in. A++ customer service & I will be requesting Latrinda for future furniture purchases. THANK YOU! 😊

Excellent service from Chris! He spent a lot of time and energy working out the best price to meet our requirements for new bedroom furniture.

Colette was a joy to work with. She had lots of idea's, friendly personality. She seems very experienced and knowledgeable about brands and styles. We really enjoyed talking and sharing our shopping adventure. She is a bonus to your store! GREAT EXPERIENCE!!!

Very good experience,they had exactly what we wanted with a good price,Collette was very easy to work with,we would highly recommend Ashley for your furniture needs.

Miss Latrinda honey !!!!! She did the thing , she gave us all prices we needed , made sure to be a real person and give us advice on the best mattresses , she was awesome and deserves a raise ! we walked away with a full bedroom set frame , box spring , mattress , 2 night stands and 2 dressers! Thank you again Latrinda !💕 you made it easier for us

My wife and I worked with Adam and we're very pleased with the experience. First off, he introduced himself as we entered, directed us to the areas of the store that contained the items we were looking to purchase, and then left us to look at our own pace. He didn't follow us around but we found him easily when we had decided on the furniture we wished to purchase. The whole process was simple and Adam left us to shop at our own pace. Great job!

Adam was awesome! Very knowledgeable and attentive. Answered all of our questions. Seek out Adam while shopping here!

Latrinda provided great service.

I had the greatest experience shopping at Ashley Store and Outlet. Latrinda Love is awesome, she was very helpful and understood exactly what I was looking for. I will definitely be going back in the future for any furniture needs.

We went today and Latrinda helped us find exactly what we wanted. Very attentive, friendly and helpful! Definitely recommend!

Latrinda was so pleasant and helpful to work with!

Chris helped get a great deal on my bedroom furniture. So happy and the quality is excellent!

BJ Ledbetter was awesome to work with. Helped us get great deals on all of our needs and nothing but friendly. I would recommend him if you stop in for all your furniture needs.

Latrinda was fantastic. From the moment I got to the store she took the time to help me find what was best for my budget and living situation. Ashley Furniture is lucky to have such an upbeat and knowledgeable employee. A definite asset to the team! The delivery was smooth and timely. The entire process left me want to keep my business with Ashley!

Latrinda was very nice and definately made the experience amazing!

Our salesman Chris was awesome. He sold us on stuff we didn't even think we needed, but glad we did. We will be back in the future for sure!

Latrinda was absolutely AMAZING with her bright and vibrant personality and helpful nature. She made everything so easy! I got everything I needed and barely needed to lift a finger! Did I mention she made this EASY???? I even got a store credit card which means I’ll be back to see her again and again! 10/10

Latrinda was very nice and very helpful. Definitely knows her merchandise.

I had a great time buying my new purple bed from Ashley. Latrinda Love helped me with everything, and I’m eager for it to arrive.

We were kindly greeted at the door of the East Peoria Ashley Furniture store. As we browsed the great selection of furniture several employees checked in with us to see if we had any questions or needed any assistance. Once we decided on the couch and chairs we wanted, BJ the Selling Assistant Manager answered any questions we had and worked quickly to complete our purchase. He was great to work with and made the entire experience enjoyable and seamless. When we have a need for furniture in the future we will be sure to go back.

Adam H. was a great to work with! He was patient and very helpful in talking us through our options. He’s worth finding when at Ashley E. Peoria!

I had a very positive experience at this location! I was browsing through a number of couches, and staff (Colette and others) were very responsive/helpful with checking in. They were cooperative and respectful, and helped guide me through the purchasing process while not putting any pressure on a purchase. While I have not gotten my couch yet (to verify quality), I can say the store experience was fantastic!

Love the showroom for trying out the furniture to know you’re bringing home exactly what you want. Chris was very friendly and helpful to us through the whole process!

Adam Holloway is an outstanding salesperson. He provided excellent customer service, showed unwavering patience, and was professional throughout my entire experience. I would come back again.

BJ was amazing!!! He was able to answer all of our questions and gave us a great deal! He went above and beyond to make sure we were taken care of and happy with our purchase. Would recommend to anyone who’s looking for some new furniture!

Chris did an excellent job with helping us find the livingroom furniture we want. Very friendly and knowledgeable. Thanks so much

Just bought a queen size mattress and headboard with the help of Latrinda. She did a great job helping us make a good choice and get a great deal!!

Colette was a great help and we had a great shopping experience!

Went well Colette was very helpful. Helped me find just what I was looking for. I will shop there again.

Latrinda was very helpful. She was knowledgeable and made the shopping experience easy!

Latirna was amazing! She was so patient and knowledgable. We would definitely go to her again!

Latrinda was the employee that helped me out. She was excellent and extremely outgoing!! Helped me find just what i was looking for.

Super friendly and very very helpful

Everyone was amazing

Absolutely loved my experience at the Peoria East Ashley Store. Latrinda really listened to what I was looking for and led me straight to the right couch for me within minutes. I especially appreciated her commitment to my budget, not pushing me beyond my limit, and genuinely fighting for the best price for me. Thanks for looking out Latrinda!

Latrinda @ Ashley in East Peoria is a fantastic sales lady!! Precise, attentive, & gives the best direction & deals on quality furniture!

Latrinda was extremely helpful and did great meeting our furniture needs. She provided us great customer service and my wife and I greatly appreciated how easy she made the process.

The instant we walked into the store Adam greeted us and helped us find what we were looking for. He allowed us our space to browse and we were able to ask questions if we had them. He wasn’t pushy and helped us get a really good deal on our bedroom furniture.

Joe was wonderful and made the shopping experience laid back and enjoyable. Not pushy and very helpful 😊

Adam H. was so helpful when my mom & I were looking for new furniture that would fit all of my mom’s needs. He was patient and answered all of our questions and everything was a smooth transaction.

Colette at the East Peoria location was awesome to work with on getting a new sectional. The whole experience was laid back and comforting. I would highly recommend, and I will be going back for any furniture needs in the future.

Latrinda was very knowledgeable, helpful, and patient as we had several pieces we liked and had to decide on. Great experience!

The associate was very helpful and showed me several options of the type of furniture I was looking for

Latrinda was Excellant ! She was caring, patient and was very knowledgeable on the product. Excellant customer service! I highly recommend her when visiting Ashley Furniture.

Got exactly what we were looking for at a great price. Highly suggest looking here if you are in the market for new furniture. Our saleswoman Co was great to work with.

Highly recommend Ashley in East Peoria! Co was a great help! Highly recommend asking for her if you go in!

I had great customer service at this store with Latrinda helping me from the time I got there till I left after ordering my new bed.

Stopped by to purchase a livingroom set and had the best experience. I headed to find an associate to help with the purchase and saw Latrinda. Although Latrinda was on her lunch break when I went to her for help, she immediately was willing to help us out! Latrinda went above and beyond to help not only educate me on the set I was purchasing, but also ensuring I was getting the best deal. I highly recommend Latrinda, if you’re stopping in as she is super friendly, knowledgeable, and will go above and beyond for you. Thank you so much!

Co was so helpful friendly and easy to work with

Very friendly! No pressure approach. Helpful with deals and making all arrangements!! Great experience.

I came as much my mother to buy a new couch and ended up coming out with two recliners Chris was a big help to my mother and we will certainly be doing business there again and Future thank you very much for the great customer service Chris

Chris at Ashley in East Peoria is so wonderful to work with! Incredibly knowledgable and helpful. We can’t wait to get our new sectional!

Latrinda greeted me at the door as I walked in. She was very friendly and very attentive. I went to buy a dining room set. She showed me several different kinds. I found one I like but was not 100% sure so she printed me off all the details about the table and chairs and gave me her business card with her days and hours that she was working .I would definitely return to her for any other furniture needs I might have. I purchased the table and chairs today. Thank you Latrinda!!

Chris helped us while we were shopping at East Peoria, and he was incredibly patient as we kept going back and forth on our decision. We sure appreciate his positive attitude & willingness to answer all the questions we had. We intend to be back soon. Updated to add: The professionalism from BJ, the store manager, and from our sales rep Chris continued to impress us throughout the duration of our engagement on our purchases. Thank you for the empathy & compassion you’ve shown to us!

Had a very pleasant experience today at Ashley’s. Latrinda took care us. She was knowledgeable and easy to work with.

Colette was very helpful and knowledgeable

Adam was very helpful and so friendly!!

Latrina and Adam were both amazing. Very helpful and not pushy. We were able to get the couch we needed at a great price!

Chris Shepard was extremely helpful. He was very patient with us and not pushy at all.

Latrinda was GREAT! Super helpful and knowledgeable and she got us a great deal!!

Latrina was my sales woman & she was excellent. Very friendly & showed us what we wanted to see & didn’t push us into nothing either. She definitely knows what she is doing & tells up front everything. I highly recommend her if your looking for new furniture.

Collette was truly amazing and helped us so much. Best time I have ever had shopping before

Collette did a wonderful job explaining the options and going over them with us and working toward getting us the best deal she good. Was very pleasant and helpful.

Latrinda met us with a beautiful, friendly smile. She was professional and listened to our needs. I will recommend her to others.

Latrinda was amazing from the minute we walked in the door to closing the deal!! In this day and age, it is very hard to find someone who takes pride in what he/she does. She was very pleasant to work with, and explained everything. I couldn’t have asked for a better experience! Thank you very much!!

Chris was very helpful explained everything so well could understand it! He was also very kind and it seemed like he really enjoyed helping me and enjoyed his job! Thank you, Chris!

Latrinda was absolutely AMAZING! She worked with my husband and I to find pillows and a couch. She gave us amazing advice and explained everything from material to delivery service. I was also treated wonderfully by everyone working! Thank you to Ashley and all workers!!

Very thorough and taking the time to show the options on chairs I was interested in.

We are very pleased with the service we received from Ashley furniture and the sales representative Latrinda. She greeted us when we came in and asked if we needed any assistance. She listened to our inquiry and was very knowledgeable about the products we were looking at purchasing, explaining to us the benefits and advantages of different manufacturers. We definitely appreciated the stellar service and will go back for other furniture purchases.

Colette was extremely knowledgeable and answered all our questions and concerns, which helped us make our final decision for purchase! She was definitely a pleasure to work with!!

Adam Holloway was awesome. Very patient, helpful, easy to talk to. We felt comfortable and not pressured. He was able to match prices from other stores which saved me the hassle of shopping around more. Overall an easy, smooth transaction.

Colette was absolutely fantastic to work with and the store and selection were excellent.

Collette helped us find a sleep system that checked all the boxes in our search. Her expertise and knowledge about mattress selection based on needs made our decision easy. She spoke from experience and was passionate about ensuring quality, comfort and cost. Thank you. Thank you.

Latrinda was very polite, courteous and knowledgeable at Ashley EP. She took us right to the pieces we wanted to see and took care of the transaction! Thank you !

I just wanted to share my experience I had at Ashley Furniture. Collette was very helpful. I had a lot questions and she addressed all of them. She was a great at helping me find what I needed. Thanks Collette!!!

Colette was amazing to work with! She made the process so easy! I will definitely be back!

Had the best experience with great customer service. The whole process was smooth and Colette was fantastic to work with. We love our new couch!

Had the best experience with Colette at the East Peoria Ashley location! She was super easy to talk to and work with during our experience. It was very clear how knowledgeable she was and she was able to answer all our questions. Would recommend working with her for your furniture needs!

Sales person was very nice, well-dressed and professional

Latrinda was an excellent salesperson! Very personable, knowledgeable and not pushy. We greatly appreciated her help in finding just the right accent chairs.

Adam was very helpful. Just wish you would have had more non power options for us. Not everyone wants or has power everywhere .

Latrinda was very helpful and knew the inventory that was available. I would say that she was one of the best furniture salesperson I have dealt with ever. She had a friendly and energetic personality.

The staff was very friendly and helpful. Their selection of furniture was very impressive. I definitely plan on coming straight there for any future furniture buying decisions.

We had a wonderful experience all around! From the moment we arrived Adam greeted us, was available when we needed him with questions, and was never pushy.

Buying my first couch was extremely easy because of the help of Colette!! She helped us get the best deal. Also helped us find the right size couch for our living room while staying way under budget. She was very nice/friendly and pleasant!

Chris did an excellent job giving us time to look through the showroom and assisting once we found what we wanted. Not pushy and we were very pleased with the pricing.

Adam was so helpful during my warranty claim and reselection process. I would definitely recommend services provided by him and the East Peoria Ashley Homestore!

Latrinda was so great to work with. We will back if we need more furniture.

Latrinda was great, very professional and friendly! She was also very knowledgeable! Highly recommend!

My husband and I have had the BEST experience at this Ashley Store in East Peoria. Our salesman, Chris Shepard, helped us pick out our brand new sectional couch as well as a beautiful kitchen table!! I highly recommend not only Ashley furniture, but also working with Chris. We will most definitely be back in the future!

Had a great experience there. Fast and easy. If you’re looking for someone helpful ask for BJ. He was great to work with!

Chris was the biggest help with our search for furniture for our living room. We were even able to bring it home the same day. Thanks Chris!!

I worked with Colette at the East Peoria location to purchase patio furniture. She was fantastic, patient, and very informative. She never skipped a step in helping me place an order and finding the best price. Thanks Colette!!

Colette was great!

Very friendly and easy experience. Great salesman.

BJ at the East Peoria store was not only accommodating, but kind. Pleasure doing business

Was treated with a very informative salesperson Colette. And daughter and grandson are looking forward to the beds coming in.

Thank you. Very nice lady that sold us our furniture. Will shop at Ashley in the future.

Latrinda was super sweet and helpful!

Great selection and service!!

Due to physical restraints yesterday was 1 of those rare days I was able to get out and enjoy the day. I decided to go to Ashley Furniture to look at side tables & recliners. Latrinda greeted me at the door with a warm smile & offer of assistance. I generally avoid ‘sales people’ wherever I can. But I quickly found Latrinda was not your typical ‘sales person’. She genuinely wanted to help me, not push me in to buying something I didn’t really want. I told her the state of my living room and how I was looking to transition it from a more formal look & feel to a cozy, more inviting space. She understood me right away & began leading me through the show room pointing out every piece she thought I might like & she knew every feature & maker of just about every piece in the store. Latrinda patiently waited as I took time, tried out & doubled back on anything that caught my interest. I never felt pushed, hurried, nor ignored. On the rare occasions I do get out, I want to make the most of it. Latrinda made it a wonderful experience for me.

Very nice and helpful staff

BJ was amazing and incredibly helpful.

Our sales person Latrinda Love was helpful & enjoyable to work with. She patiently showed us several pricing possibilities on several recliners. We purchased. Karen

Chris was very helpful and made shopping easy today.

As soon as I walked in Adam greeted me. I told him what I was looking for and we found exactly what I wanted!! Thanks Adam!

Went to Ashley Furniture to help my Mom find a bed. Latrinda, the sales associate, was very helpful and spent a lot of time with us making decisions. Five star service!

BJ was an excellent salesman. He spent a long time finding out exactly what we were looking for and finding our best options for several rooms of furniture!

Our salesman was very personable and we appreciated his not hovering over while we looked around and made our decision.

Such a relief to find good help for once. Thank you for the awesome service!

BJ was the best salesman we could have asked for. He was so patient with our autistic son it warmed our heart! BJ is the reason why we bought for Ashley!

Best service ever

Good quality and fair prices on most select items people are human and nice

I've had a very good experience at Ashley. Xander assisted me and was excellent with helping me finalize my order, answering my questions, and making a modification to my order. Thank you Ashley and thanks again for the help Xander!

Latrinda (sp?) was an amazing help. We had a great experience and are excited for our new couch!

Xander did a great job helping me out. Told him what I was looking for, he let me walk around for a bit then came to see if I found anything, showed me options in the style I wanted and in my price range. I wound up walking out with a sofa and love seat at a great price!

Latrinda was super helpful. Told her what I was looking for and showed me exactly what I wanted.

Latrinda was so friendly and helpful! She greeted me right inside the door and helped me find exactly what I was looking for. Very personable and provided excellent service. It really was like shopping with a friend! Thank you so much Latrinda for making my shopping trip successful with no regrets! Highly recommend!

My sales representative was named Adam. What a welcoming personality. I told him what I was looking for and he led me straight to what I needed. He gave me information about another interest for the future. The showroom was very clean and decorated beautifully. I will definitely do business with you again. Mary D

Found the table somewhere else. Chris price matched with no hassle. And are delivering it sooner for no additional cost. Quickest furniture purchase in my life.

Great environment and Xander our sales associate was knowledgeable and very helpful. Great experience 👍

We were greeted immediately upon entering Ashley East Peoria in a kind and professional manner. Latrinda helped us to choose from many selections and ultimately purchase a beautiful couch and matching recliner. So great to be treated so well. She is a pro! Highly recommend you visit this store and ask for her!!!

Xander was very helpful

Latrinda was very helpful and price matched the price on the Ashley website for us

All of my experiences with Ashley have been great. I'm always greeted with friendly faces and they always help anyway they can to find the right piece for me! Two years ago I found the perfect entertainment stand at Ashley for my living room and its still looks like the day we brought it home. Very sturdy and durable. Now, this week I went to browse for a new couch. Robert was wonderful to work with. He made sure to show me all of my options and was there for any questions or concerns. My couch will be delivered in 4 weeks and I'm so thankful for their services!

BJ is Great! He is a nice professional sales person! BJ is definitely management material! Good service is truly hard to come by these days. So thank you so very much! Be Blessed!🙏🏽

BJ was really nice and very helpful. He found us everything we was looking for. Highly recommend

Very helpful and informative!!

Robert was helpful and friendly.

Purchased a love seat and couch 3 or 4 months ago. 1 couch cushion is defective, Jerry from Ashley was very pleasant to work with to get the cushion replaced. Thanks Jerry for your help.

Xander was great. Very informative and a pleasure to work with.

Xander was incredibly helpful and worked with us to find the perfect livingroom set.

Latrinda was so helpful and the prices here are better than any other place we viewed!

We were recently at the East Peoria location and we were welcome right away by Xander , big smile and really friendly. Surely answered my questions about the method of payment we were using and he direct us to the tea of the store where the recliners were. He gave me and my husband the privacy needed to decide on our purchase but at the same time he was attentive to any question we may have. We had a great experience, closed the sale pretty fast and now just waiting for our couch-recliner to be delivered. Can’t wait and I really recommend to go and visit them if you are in the look for new furniture.

Ashley's has always been our go-to for furniture purchases. They're sales team have never made us feel pressured or uncomfortable. They are always having sales and overall it's always an easy process.

Ashley has good quality furniture. Xander was my sales person . He did a lot of checking on prices for me as well as trying to help me find new tables to match my new furniture. Was very happy with his service.

First off, Ashley have been my go too since they're existence. My experience with staff is very Friendly and helpful. Thanks Robert for choosing to help me and giving time to decide what I wanted. There was no pressure.

Chris was excellent, showed all the options and the buying process was extremely easy

Xander & BJ were great help to me in making my purchase of a new sofa. They were kind, cheerful, and not pushy. Wonderful salesmen.

Very professional no pressure extremely easy to purchase what I wanted.

Very helpful with our purchase. Would highly recommend!

Chris Shepard was great to work with. We bought 3 rooms of furniture and the price online matches exactly to the penny what we both came up with. Ashley will be my future place to go hands down. Thanks Chris

She was very helpful and knowledgeable. She found exactly what we wanted.

It was a great experience. We were greeted walking in but not followed the entire time. When we found a couple items we liked, the salesman BJ was there to answer all questions but not push us into a decision and because of that we made the choice to buy from them. Good staff!

Very attentive and helpful with questions about wall decor and mattresses- he got us in and out quickly since we were in a hurry- without sacrificing quality service!

Xander and other team members were very helpful. All were knowledgeable about every product line we considered.

LaTrinda was exceptional to work with. Not pushy and understood exactly what I was looking for.

Was able to find a mattress and bed with the help of Latrinda! She was an absolute joy to work with. She is kind and thorough and helped work through all the questions I had about the purchase. Thank you so much Latrinda!

Friendly quick service. Fair prices. BJ was very helpful.

Came in to just look and was more than impressed with the inventory. Xander was such a great help! He was thorough, knowledgeable and super easy to work with. Will be purchasing again!

They told me I would have my couch delivered today and had confirmation and even had the time sent to my email and I confirmed it. I took the time to move my couch out of the house just to have to bring it back in after I finally called the customer service for them to say they haven’t even received it at the distribution center and they will call me when it comes in.

Chris was very nice and informative. He was able to answer all my questions and help us efficiently. We found exactly what we were looking for and he gave us a good discount. I would recommend Chris when shopping at Ashley Furniture.

Latrinda was so kind and helpful in showing all of the options that the store had that were within the parameters I gave her. She gave us space and time to talk through what we wanted and try out everything she showed us. I would absolutely recommend doing business with Latrinda!

Everyone we worked with was wonderfully professional and were very understanding and willing to help.

Adam was very friendly and helpful.

Zander is Awesome !!! Great customer service and a friendly smile. Answered all of my questions and went above and beyond to help us with our needs. Definitely recommend and will shop again! Thanks Kimberly Boswell

Jerry was very helpful and friendly!!

We had a great experience. The staff at Ashley furniture were very helpful. We found exactly what we were looking for. And the process to purchase was satisfying. Thank you Xander.

BJ greeted me at the door with a smile and was EXTREMELY patient with me. Ashley Furniture is very lucky to have BJ. He is the reason why I did not shop at any other furniture store. Great job, BJ! Also, Joe, was very helpful with the furniture delivery process. FYI- Ashley movers even haul away old furniture for a fee. It doesn’t get any easier or hassle free! I highly recommend Ashley as your #1 place to shop! I could not be more pleased with my entire experience from beginning to the end!

Bj was extremely helpful! 10 out of 10 service!! Highly recommend.

Great experience. Friendly environment. BJ answered all my questions.

Was pleased with services from both young men. Courteous and answered my questions.

Fantastic customer service and prices!

Knowledgeable and helpful! Easy to work with.

Joe monday!! He is a Rockstar and this guy knows his product! He helped us pick a really great bedroom set and mattress at the price point we needed. He made the process to enjoyable and so informational. He was so patient as we were back and forth on a few options and chimed in with solid advice we asked for his opinion. If you're in the market looking for household furniture, make a stop and ask for Joe!!

Latrinda was amazing. She listened to what I wanted and needed. She was easy to work with and made my shopping experience very enjoyable. I am very pleased with my purchase & my experience. Thank you, Latrinda for being so helpful!

Xander absolutely crushed it when helping me buy a sectional. I took forever to take measurements and come back in to order it but he has the patience of a saint and was super helpful

Thanks for the help Xander!

BJ was very helpful and directed me to the exact dresser I was looking for. He was friendly and made the process very easy!

Xander was Very knowledgeable and had us in and out quickly.

BJ was so great to work with. It was a very smooth transaction Thank You BJ!

Adam was very pleasant to work with not pushy at all and let me look around at my own pace which was very much appreciated. Would definitely recommend this place to buy any furniture needs.

Salesman had great knowledge of products and sales.

Customer service was great all my questions was answered I was very satisfied

BJ was incredibly helpful. I'm a beginner to buying furniture but he was so respectful to me and my friend. Very friendly and talktive! Came in specifically to help us! Would definitely go again for my next purchase:)

I had a wonderful and great experience with the store and the associate Bj who helped us with everything and went out of his way to explain everything

The salesperson Latrinda sold me a Serta mattress today and was very nice an informational and she was not pushy and let me look around and lay on different mattresses and I would surely look her up next time I come back to the Ashley store and I would recommend her

Latinda answered all my questions and helped me select the right mattress for me.

Always great service !

Chris was helpful and the service was quick and friendly. It's better service when you go into the store rather than make a call to the store. I did not hear back after my call.

Got just what I needed!

BJ is the best . Always answers our questions. 5 stars. Great customer service.

Very nice and pleasant. Showed us several different style furniture we were looking for and directed us to another model chair that was even better. Excellent furniture store and highly recommended.

Latrinda is the best ! I’ve bought from her twice now and won’t go anywhere else for sales! She knows her products and matched the cheapest competition price

The Sales Person B.J was so helpful and stood by us as we decided on our purchases. Best sales man I have ever dealt with. Will come back and make future purchases with BJ. Thanks so much.

Adam allowed us to shop without hovering behind us and we appreciate that. He was very helpful in giving advice when choosing between 2 sets.

Latrinda was very Helpful. I highly recommend everyone to head to this Ashley Furniture. The whole staff is very patient and always there if any questions. Thank you again Latrinda 🥰🥰

Chris was knowledgeable and patient. The whole store was very friendly!

Adam and his team were wonderful!!

Xander was very polite and knowledgeable! I would definitely recommend him!!!

Great service! Salesman very knowledgeable and helpful!

Xander was great. Very helpful and excellent service.

Chris was a great resource while trying to find the right fit for us- excited about our purchase. Thank you for the help!

Joe was very helpful and friendly! helped us get a great deal on a sectional. outstanding customer service!! 10/10 would highly recommend talking to Joe. the whole atmosphere was great. very friendly staff!

No pressure. Gave pertinent information at the beginning. Left us to look. Answered all questions! Great experience

We had excellent experience at Ashley!! The salesman were extremely knowledgeable of all the items, including the quality of material, how to clean, warranty, etc. which was extremely important to us as large dog owners. We could not have been more pleased with our experience! Huge thank you to Joe M. and B.J.!!

Adam was very friendly and helpful. Made my experience a great one! Everything went quickly and smoothly! Thanks Adam! :)

Latrinda was amazing! She was very knowledgeable, helpful, patient, acknowledged my kid, did several price calculations, and even rearranged the showroom floor so I could see what the table looked like with the couch I was getting! I highly recommend her!

Had a great experience,Joe was very helpful.

Xander was very helpful, great to work with!

Today, we had a really great experience with our salesman, Chris, at the Ashley Furniture store. In a non intrusive manner, he politely followed us around and placed little mints on the covers for me and my wife as we tried out each bed on the showroom floor. I can't say enough about how pleased we were with the customer service received in this store or the number of cinnamon candies we stuffed in our pockets as we left, likely eating away at most of the commission he received from our sale. I feel confident that if I was ever put into a situation where Chris needed someone to protect him in a prison shower, I am 100% his man.

Great experience with great help! Glad we stopped in today BJ was fantastic!

Xander was more than helpful, very knowledgeable & kind. Great customer service!

BJ was great to work with.

Very disappointed

We found a couch we really liked and the staff at our local location was great. The pricing was fair, they were attentive and it was a very good experience. Our Sales person was BJ, he was really professional and knowledgeable!

He actually has great service. He has a great personality. He sure is a good people person. Thanks to him I will continue to shop with Ashley. Continue the great work👍.

I have ordered many pieces from Ashley. The furniture is great quality and I’ve never had any issues with any of it. The sales people are always knowledgeable and helpful with any questions I have. I highly recommend them.

It was easy to purchase what I needed

Latrinda was amazing! Very knowledgeable and was able to help us pick the perfect sleeper Sofa! We’ll be back!

Chris was very helpful and thorough. I highly recommend him!

Ashley sent out a 20% off flyer so I went in and bought a couch. The next day, I look online and they have the same couch listed $500 less than in their store. So they agree to match their own online price but won't honor the 20% off. To be clear, they weren't matching a competitor price. This was their own. I'd highly recommend going into the store, find what you want and then go online because if you don't, you're probably overpaying and they're not going to make it right.

BJ was just fantastic helping me and answering with all my questions. Highly recommend !

Sales person was very helpful and took the time to make sure I got the right mattress

Working with Chris was a breeze! He was very informative and thorough. His professionalism was much appreciated.

Very kind and helpful service

Xander was great and helped me with my needs!

Latrinda was very friendly and professional. Enjoyed the experience. She knew the business end of things well.

BJ is such a pleasure to work. He went over and beyond in assisting me with my “confusion state of mind!”

I give BJ Ledbetter a 5 star rating for his excellent advice and friendly, no pressure approach! So happy be able to get my new furniture in a timely manner. I've already recommended the loveseat to my daughter in Florida. Thanks so much!!!

Latrinda was very kind and helped me find exactly what I was looking for!

Wonderful experience and BJ was very helpful getting the most for our money

She was awesome; we love her and her hair!

This store always has whatever we’re looking for; may it be an entertainment center, a bar cabinet, or a dining room set. Each time, we have worked with BJ and he has made the process great. He always greets us like friends, never hovers, we always leave feeling like we got a great deal.

10 out of 10, would use Joe Monday again. Great service, and was quick and efficient.

Latrinda is amazing!

I stopped at Ashley Furniture today and Latrinda was outstanding. She helped with my purchase and explained everything!

Joe Monday did a great job showing us recliners and matching sofas. Their price is great and not an arm and a leg delivery fee. We will be back to settle with Joe on our purchase.

Great experience and great customer service. Thank you

Chris was very helpful, accommodating and professional!! Thanks for all your help!

Sean was great! He was helpful in all aspects of our purchase and accommodating to our needs with the space we were looking to furnish.

Xander was very patient answering all my questions. I asked him to look up the possible delivery dates of four different sets and he did it without hesitation. Once I decided on a set, he continued to be helpful with looking up different pieces, their prices, and delivery dates. No pressure and gave me enough space to make my decision. Would recommend him.

Adam is the best sales associate. Very helpful and kind. 5+ star service

Friendly and very helpful service, great selection!

Sean was very friendly and directed us to furniture that we liked. It was a great experience working with him!

Xander was kind and courteous, He was informative without being pushy. Enjoyed our transaction today.

Awesome help finding exactly what we was looking for

Xander was so helpful in our shopping experience at Ashley !!

Latrinda was great! So kind and knowledgeable.

2/4/2024 Originally posted great review after 1st interaction with Sean in December 2023. The situation has taken a few turns and has not been smooth.

Sean was very helpful and professional

I went to Ashley to buy a dresser for my son. They had the nicest selection in my price range. I worked with Latrinda and she did a great job showing me all the items helping me with pricing. She also went over all my delivery options in detail, which I appreciated.

I had a very good experience at Ashley’s. We were looking to furnish a new empty home and Latrinda was very helpful and patient. The location had both new showroom and outlet sales which was convenient for one-stop shopping.

Sean was very helpful helping me pick the right furniture and I was very pleased with my experience.

Latrinda was nice and patient.

Latrinda was very professional and helpfull. We appreciated her assistance.

Great friendly professional service..100% happy with service!! I will Def return..3 times I've bought from them

Service was very nice everything as expected

Xander was very personable and well informed about your merchandise. It was a very comfortable way to shop for furniture - something I normally find very stressful!

Very helpful..great experience

Chris was very friendly and helpful in what I was looking for

Latrinda was extremely helpful and very friendly and polite.

Xander was very friendly and not pushy at all. He prefaced he was new to Ashley, but we were very pleased with our service.

Great experience. Helpful and friendly Staff. Sean was extremely kind and helpful as we tried to make all the decisions that worked for our room.

Xander met us at the door smiling and greeted us. Showed us the lamps we were interested in, very attentive and was very helpful. Great salesman

Great shopping experience! Kinda had a idea on what we wanted but we were led in the right direction and found exactly what we wanted! Thank you Ashley and we will for sure return! John and Brittany

Good variety of styles, quality is good, prices are reasonable. Adam was very helpful and knowledgeable and answered all our questions. Very happy with our purchases! Highly recommend.

Great job very nice and helpful

Excellent service!

Xander was extremely helpful and very friendly.

Xander at the East Peoria store was very helpful and patient! Great experience buying at this location! Will be back again!!

I knew the couch I wanted so it was more about finding out which one was the comfortable

Latrinda was very helpful directing through the different options we had and comparing out quite a variety. Chris was also helpful for my wife the first time around.

It was a pleasure to deal with Sean at Ashley Furniture! He was friendly & knowledgeable of the available products & walked us through from start to finish! 5 stars!

Latrinda was super friendly and helpful. The whole process was quick and simple!

BJ was really nice

BJ was the literally the nicest sales person I have ever encountered. He was so pleasant and had a great smile. I wasn’t sure how the furniture was going to fit in my space so he helped me rearrange the pieces so I could visualize it better. I really appreciated your help BJ!

BJ was the most positive, pleasant person to work with. He was so kind and helped us rearrange a couch to visualize how it might look in our house. He made the whole process so easy and stress free. Thanks so much BJ!

I didn’t make a purchase today, but Latrinda was fantastic! She greeted me promptly at the door. She knows the product very well and she seemed genuinely interested in me as a person and as a customer. Having done customer service for 18 years to be a good sales person you have to know your product. I went into your competition just down the street and the employee sat in her chair. She said hello but she seemed interested and all she was worried about was talking to her coworker. As I walked out, she leaned back in her comfy office chair and said thank you for stopping by. Going into your store today was pure professionalism.

Very friendly, informative, and doesn't hound you. Great experience

She was very helpful throughout the process.

BJ was very helpful, polite and friendly. He informed me of all the possible variations I could design with the different sectionals I was interested in, making it easier to make my decision. Thank you✌️

Today we bought a couch from Ashley furniture. BJ was our salesman and greeted us at the door. He was very polite and respected our space with looking throughout the store. After my wife and I Had looked through a few couches. BJ would stop in occasionally to make sure we were doing OK, and if we had any questions once we found our couch, he was a great help and helping us check out. The process was very easy and couldn’t have done it without BJ. If you go to Ashley furniture in East Peoria, ask for BJ

Appreciated how he let us know he was there if we had questions and checked in from time to time but let us look around without hovering.

👍

Zander is professional and knowledgeable. My purchasing experience was a very pleasant one. Thanks, Zander!

Great customer service!

Excellent service and great deals. Chris Sheffield was very courteous and efficient.

Recently bought a bed frame, dresser, and sectional for Black Friday. Was able to get a discount and everyone in the store was helpful with configurations and measurements to make sure the couch we wanted could fit in our space. Thank you LaTrinda, BJ, and Adam for all your assistance!

I found the Ashley couch I wanted online and drove to the store to purchase it. Latrinda was so helpful in getting it done quickly. She price matched to my online pricing. She made sure I clearly understood all my options for delivery and warranty. I would purchase from her again!!

Terrific experience. First time shopping there. Excellent sales person. Would recommend highly. Will go back for future purchases.

Had a great experience at Ashley. Sean was very helpful and kind and we are very excited about our new sectional!

Xander was excellent! Will be back for all our future furniture purchases.

Sean was friendly, professional and work with satisfying all of our requests to the fullest. It is refreshing to interact with saleman such as Sean. Thank you!!!

Adam was great!! Highly recommend him!

Great working with Adam and the young lady at the desk! I’m sorry I have forgotten her name!

Quick and painless purchase. Will make a happier birthday and Christmas ! Thanx

Lateinda from Ashley Home store in East Peoria was so welcoming! She was very bubbly and unlike a lot of sales associates who like to follow/hover, she did not. She gave me my space which is super important! She made me feel at home and answered all of my questions. She made sure my purchase was quick and easy and let me know all of my options before committing! Definitely recommend her and and looking forward to my Zada sectional!

Prompt service helped me find what I needed.

We had Latrinda as our sales associate and I cannot say enough wonderful things about her! She was extremely knowledgeable and helpful and was not at all pushy! Exactly what we wanted in a sales associate! It was a smooth and seamless process and we will definitely be back for other item!

We had a great time shopping for our new couch! It was our first time meeting Latrinda and she will now always be my go to person. She is very dedicated to her job and making sure you get exactly what you are wanting. She’s knowledgeable and patient. We spent over 2 hours debating between a few different pieces and never once was she bothered. Thank you for all of your help and getting us exactly what we were looking for!

Sean was very helpful!

Saleswoman was pleasant and helpful. She knew the store and directed us to different companies representing the product we were looking for.

It was great working with Latrinda. She showed us a selection of sofas and got us a the best price on the one that we selected.

Adam was very helpful and professional

Great service and professionalism! Thank you

Latrinda was very helpful and informative

BJ was phenomenal. He really helped me out from what kind of color to what kind of material couch I wanted. Great person to talk to. Very understanding and patient highly recommended.

my salesman was very knowledgeable and very helpful and showed me several different things that he thought I might like. I ended up purchasing family room furniture

Latrinda was AWESOME! She was very thorough letting me know my options, very kind, and helpful. 10/10 recommend!!

Sean was polite and quick getting paperwork done.

Xander Was a great help and helped us get our Veteran Discount as well. Will definitely come back her for our future furniture needs!!

Latrinda was extremely knowledgeable and friendly. She’s my go to!

My salesman Xander was very helpful. I was in and out of the store in less than 20 min.

I've purchased beautiful living room furniture several times from this store. Lovely styles and competitive prices.

We had a wonderful experience shopping for our new sectional. Latrinda was out sales associate and she was extremely helpful. She was very knowledgeable, courteous and made our shopping experience enjoyable. She was quick to prepare our order and answer our questions. She walked us through to show us different options but also gave us our space while we browsed. Five star associate!

We bought a bed set at Ashley’s East Peoria, and BJ was awesome to work with! He was extremely helpful and knowledgeable about the products. We highly recommend a BJ for your furniture needs. - Max & Kassie

Chris Shepherd did a great job for us. We were in looking for a bedroom set for our son. He heard what we needed, gave the best help, didn’t crowd us for a decision, but did ask the right questions for us to find and buy what we were looking for. Good pricing and great service and explanation.

Xander was very helpful in showing us the furniture and price range we were looking for.

Adam was amazing! I usually feel guilty asking the associate questions and need help with measurements (especially since purchasing my townhouse), but Adam never made me feel that way. He was very patient and knowledgeable, plus he was willing to run all around the store with me while we tried to accomplish my living room vision. I’m so excited with what I bought and am glad to be a repeat customer of Ashley! Thank you team (specially Adam) for making this an enjoyable and wonderful purchasing experience!

I had a very positive experience with Xander. It was his first day but he was able to assist me with what I was looking for without being pushy. He made sure I got the best price on each item and if he didn’t know the answer he found out right away. I would definitely shop at Ashley Furniture again!

Very helpful knew exactly what I was looking for walked away with 2 beds and 2 mattress and bed frame thank u so much 💓

I want to edit my review. I posted the day I bought the furniture. I should have waited until delivered. This has been worse experience I have ever had purchasing furniture. It has caused me so much anxiety everything from delivery to customer service and now I have learned they charged me twice. Instead of $7200 I owe $14,400!!! My credit has been affected by all this. I have filed a claim but it takes 60 days to resolve. I'm unable to get anyone from customer service at Ashley to even answer. I'm working with the finance company. I could list everything wrong that has happened since my purchase but I don't have room on this post. I will never buy from Ashley furniture again and would never recommend to anyone. I wish I could return all that I have purchased from them because it causes me stress just to look at the furniture and be reminded what I've been through. FYI I have never left a bad review before to anyone. I worked with BJ at EPeoria location to purchase a sectional and bed. He was very helpful with my purchase at Ashley's. BJ went out of his way to find out what I needed. I changed things up a few times and he was very willing to help me figure out the best option to finance. He also moved a lot of furniture around at the store to match to the sectional I wanted which made the experience even better.

Customer satisfaction regarding sales communication and price point.

Latrinda was amazing! She delivered excellent customer service! We left very pleased with our purchase and happy we chose Ashley's!

Latrinda was attentive and answered all of our questions. We got exactly what we wanted.

I stopped into the Ashley Furniture Store in East Peoria today and was greeted by a young man by the name of Xander and he helped me with my purchase of table and chairs and a sofa and a love seat. He was very knowledgeable. He was very polite and I cannot say enough nice things about him. I will be sure to visit the store and ask for him again.

Xander was a great salesman and this is his first day on the job. Very knowledgeable.

B.J. was great assisting me in finding living room furniture that fit both my style and my budget.

colette helped us pick out an amazing couch stress free! she’s amazing

BJ was awesome. Very friendly and not pushy at all. Totally appreciate the experience we had.

Service was exceptional, good assortment of furniture, very happy with purchases. If the furniture had some customization it would be 5 star.

We were met by a courteous salesperson and she met our every need and answered all our questions. Very knowledgeable about their furniture.

Very knowledgeable Latrinda got us assisted with everything we needed for our beds.

Chris was so kind, so patient he bent over backwards to help me. He told me he would do a follow up call and he followed through. He knows my customer services is.

Great experience today buying a new sectional sofa. Adam was extremely helpful and professional. I highly recommend! Thanks again, Adam!!!

BJ gave us excellent care, and was really helpful with our decision making in choosing the perfect mattress! Thank you BJ!!

BJ was absolutely wonderful to work with and was so helpful getting our family the best price! Highly recommend!

Great customer service!

Chris was awesome today! He made shopping from fla easy! Also was very informative & kept up with my indecisiveness lol.Anyway great job! Thanks Chris if you ho to Ashley hes the man!

We had a great experience. Our salesperson, BJ, was very helpful and friendly. He listened to us and directed us to exactly what we needed. Our delivery was excellent, the young men who delivered our furniture were very courteous and knew what they were doing, so it didn't take long at all to get everything set up. We are very happy with our experience. Thank you!

Had what we wanted and a good salesperson

Latrinda at Ashley Furniture in E. Peoria was very friendly and helpful. She helped me find just what I wanted.

Great service and easy process!!

Customer service is outstanding! BJ is most definitely an outstanding rep/manager with great approachable customer service skills! The store's displays are well organized with space to walk around without being overcrowded! I most definitely would recommend Ashley to my friends, & neighbors! Thanks for the warm welcome!

Latrinda was amazing! She was so kind and very helpful! I despise shopping for furniture/mattresses but she made it an absolute breeze. Thank you so much!!

I had a great experience. Chris helped me out and got me taken care of . He was nice & friendly & got me what i was looking for.