Ashley Store + Outlet | East Peoria, IL 61611

Co did a great job helping us with all involved purchasing are furniture. We would give her 10 stars but have 5.we will surely go back for are furniture needs.

Katrina was great! She knew all about the products and was so helpful w helping pick out my bedroom furniture. Definitely go see her in East Peoria

Very friendly, informative, most important helpful

My experience was great. Latrinda was my sale associate and she was friendly ,knowledgeable, and very informative. She answered all my questions and I would recommend her to anyone who is looking to buy furniture, accessories, etc. I really liked the stores selection and would definitely return when i need something else.

Very friendly and professional service. Colette welcomed and greeted us as soon as we entered the store. She answered all our questions and helped us with all of our needs. She went above and beyond. Our expectations were highly met.

It was just a great time to be helped by Lutrinda. She has been a great help in making our decision buying the furniture

My husband and I went in for living room furniture. We were greeted immediately by one of the salespersons Latrinda. She was very knowledgeable and answered any questions we had. We looked at several arrangements before making a decision and she was very patient. The purchase process was very easy to get through and we were on our way. If you are looking for furniture and you stop at Ashley, ask for Latrinda. You won’t be disappointed.

Colette was absolutely amazing! Best experience we've ever had shopping for a mattress! Her energy was a whole vibe.

Very good customer service skills and knowledge of the product

Latrinda is top notch! I will be going back to Ashley due to the assistance she gave me, her experience & knowledge.

Colette was great! She helped explain the whole process and everything went as smoothly as technology would allow. 😁

Collette was so kind, and thoroughly explained all our options, letting us lay on each mattress several times in all positions. We can't wait ro receive our mattress, frame, etc.

Great quick friendly, and efficient service, Latrinda was amazing and helped me find the best fit for me. Great price and amazing price on coverage for your furniture if needing any cleaning or repairs. I really enjoyed my experience and will make sure to tell friends and family to shop here. Thanks again Latrinda!

Katrina went above and beyond to make sure we were taken care of and answer any questions we had. It was great doing business with her

We went into the Ashley Store in East Peoria just intending to look. After speaking and working with Colette, we ended up purchasing a full leather living room set with power recliners. Colette made the process and prices easy to understand and we are excited to get our furniture soon! Thank you, Colette and the Ashley Store!

Latrinda was amazing! She explained everything to me and helped me pick out a great bedroom set! Very grateful for her knowledge.

Definitely recommend this place for the deals and friendly staff

Latrinda was very professional and so very nice. She answered all of our questions and was very efficient. She is very knowledgeable. We were very satisfied with her. Thank you

Latrinda was a major help in picking out pieces of furniture for my new house. She was able to find lower prices online and made the shopping experience easy. I can’t thank her enough for helping us!

Colette was very nice and helpful. Easy process !

Colette was extremely helpful, from beginning through ordering and delivery options. Very pleasant shopping and buying experience!

Connor did a very good job showing us what options were available to us

This is the post I put on Facebook! “Been searching for new recliners or loveseat for several days! Been all over Peoria , Pekin, Bloomington, East Peoria Canton. Finally made the decision! Went back to first place we looked Ashley in East Peoria. We had the best salesman! Christopher Shepard . If you need furniture don’t spend time going all over ….Go see Chris in East Peoria at Ashley Furniture . He’s the Best! Thank you Chris ! 🤗 also great sale right now!” Chris , I feel , went above and beyond to help us. He even recognized us when he saw us back. His personality and professionalism is one that all sales people should strive to maintain. He deserves recognition as an Outstanding Salesman! If you are looking for great customer service, great atmosphere and great prices see Chris Shepard at Ashley Furniture in East Peoria, IL. You will walk away smiling and most likely he set you up with exactly what you were looking for.

Absolutely amazing! Gave us time to decide, wasn't pushy at all, just an awesome first Experience! Would HIGHLY RECOMMEND and was super nice and explained everything in a way we could understand. Can’t wait to go again!

Latrinda was great! She helped me with 2 bar stools. Would recommend!!

Latrinda was wonderful to work with!! She was very kind and helpful throughout the entire process. Latrinda went above and beyond to make sure we were getting exactly what we wanted and at the best possible price. I look forward to doing business with her again in the future!!

Colette was so helpful in helping me make the perfect selection on my brand new sectional! I was anxious about getting all of the measurements correct to ensure what I picked out would fit my space. She walked me through everything. I can’t thank her enough for the extra time she put in to ensure I was going to be happy with my purchase!

Had a great enjoyable shopping experience today. Latrinda was very friendly, knowledgeable in answering questions, and attentive/patient, while showing me multiple furniture options I was interested in. A++ customer service & I will be requesting Latrinda for future furniture purchases. THANK YOU! 😊

Excellent service from Chris! He spent a lot of time and energy working out the best price to meet our requirements for new bedroom furniture.

Colette was a joy to work with. She had lots of idea's, friendly personality. She seems very experienced and knowledgeable about brands and styles. We really enjoyed talking and sharing our shopping adventure. She is a bonus to your store! GREAT EXPERIENCE!!!

Very good experience,they had exactly what we wanted with a good price,Collette was very easy to work with,we would highly recommend Ashley for your furniture needs.

Miss Latrinda honey !!!!! She did the thing , she gave us all prices we needed , made sure to be a real person and give us advice on the best mattresses , she was awesome and deserves a raise ! we walked away with a full bedroom set frame , box spring , mattress , 2 night stands and 2 dressers! Thank you again Latrinda !💕 you made it easier for us

My wife and I worked with Adam and we're very pleased with the experience. First off, he introduced himself as we entered, directed us to the areas of the store that contained the items we were looking to purchase, and then left us to look at our own pace. He didn't follow us around but we found him easily when we had decided on the furniture we wished to purchase. The whole process was simple and Adam left us to shop at our own pace. Great job!

Adam was awesome! Very knowledgeable and attentive. Answered all of our questions. Seek out Adam while shopping here!

Latrinda provided great service.

I had the greatest experience shopping at Ashley Store and Outlet. Latrinda Love is awesome, she was very helpful and understood exactly what I was looking for. I will definitely be going back in the future for any furniture needs.

We went today and Latrinda helped us find exactly what we wanted. Very attentive, friendly and helpful! Definitely recommend!

Latrinda was so pleasant and helpful to work with!

Chris helped get a great deal on my bedroom furniture. So happy and the quality is excellent!

BJ Ledbetter was awesome to work with. Helped us get great deals on all of our needs and nothing but friendly. I would recommend him if you stop in for all your furniture needs.

Latrinda was fantastic. From the moment I got to the store she took the time to help me find what was best for my budget and living situation. Ashley Furniture is lucky to have such an upbeat and knowledgeable employee. A definite asset to the team! The delivery was smooth and timely. The entire process left me want to keep my business with Ashley!

Latrinda was very nice and definately made the experience amazing!

Our salesman Chris was awesome. He sold us on stuff we didn't even think we needed, but glad we did. We will be back in the future for sure!

Latrinda was absolutely AMAZING with her bright and vibrant personality and helpful nature. She made everything so easy! I got everything I needed and barely needed to lift a finger! Did I mention she made this EASY???? I even got a store credit card which means I’ll be back to see her again and again! 10/10

Latrinda was very nice and very helpful. Definitely knows her merchandise.

I had a great time buying my new purple bed from Ashley. Latrinda Love helped me with everything, and I’m eager for it to arrive.

We were kindly greeted at the door of the East Peoria Ashley Furniture store. As we browsed the great selection of furniture several employees checked in with us to see if we had any questions or needed any assistance. Once we decided on the couch and chairs we wanted, BJ the Selling Assistant Manager answered any questions we had and worked quickly to complete our purchase. He was great to work with and made the entire experience enjoyable and seamless. When we have a need for furniture in the future we will be sure to go back.

Adam H. was a great to work with! He was patient and very helpful in talking us through our options. He’s worth finding when at Ashley E. Peoria!

I had a very positive experience at this location! I was browsing through a number of couches, and staff (Colette and others) were very responsive/helpful with checking in. They were cooperative and respectful, and helped guide me through the purchasing process while not putting any pressure on a purchase. While I have not gotten my couch yet (to verify quality), I can say the store experience was fantastic!

Love the showroom for trying out the furniture to know you’re bringing home exactly what you want. Chris was very friendly and helpful to us through the whole process!

Adam Holloway is an outstanding salesperson. He provided excellent customer service, showed unwavering patience, and was professional throughout my entire experience. I would come back again.

BJ was amazing!!! He was able to answer all of our questions and gave us a great deal! He went above and beyond to make sure we were taken care of and happy with our purchase. Would recommend to anyone who’s looking for some new furniture!

Chris did an excellent job with helping us find the livingroom furniture we want. Very friendly and knowledgeable. Thanks so much

Just bought a queen size mattress and headboard with the help of Latrinda. She did a great job helping us make a good choice and get a great deal!!

Colette was a great help and we had a great shopping experience!

Went well Colette was very helpful. Helped me find just what I was looking for. I will shop there again.

Latrinda was very helpful. She was knowledgeable and made the shopping experience easy!

Latirna was amazing! She was so patient and knowledgable. We would definitely go to her again!

Latrinda was the employee that helped me out. She was excellent and extremely outgoing!! Helped me find just what i was looking for.

Super friendly and very very helpful

Everyone was amazing

Absolutely loved my experience at the Peoria East Ashley Store. Latrinda really listened to what I was looking for and led me straight to the right couch for me within minutes. I especially appreciated her commitment to my budget, not pushing me beyond my limit, and genuinely fighting for the best price for me. Thanks for looking out Latrinda!

Latrinda @ Ashley in East Peoria is a fantastic sales lady!! Precise, attentive, & gives the best direction & deals on quality furniture!

Latrinda was extremely helpful and did great meeting our furniture needs. She provided us great customer service and my wife and I greatly appreciated how easy she made the process.

The instant we walked into the store Adam greeted us and helped us find what we were looking for. He allowed us our space to browse and we were able to ask questions if we had them. He wasn’t pushy and helped us get a really good deal on our bedroom furniture.

Joe was wonderful and made the shopping experience laid back and enjoyable. Not pushy and very helpful 😊

Adam H. was so helpful when my mom & I were looking for new furniture that would fit all of my mom’s needs. He was patient and answered all of our questions and everything was a smooth transaction.

Colette at the East Peoria location was awesome to work with on getting a new sectional. The whole experience was laid back and comforting. I would highly recommend, and I will be going back for any furniture needs in the future.

Latrinda was very knowledgeable, helpful, and patient as we had several pieces we liked and had to decide on. Great experience!

The associate was very helpful and showed me several options of the type of furniture I was looking for

Latrinda was Excellant ! She was caring, patient and was very knowledgeable on the product. Excellant customer service! I highly recommend her when visiting Ashley Furniture.

Got exactly what we were looking for at a great price. Highly suggest looking here if you are in the market for new furniture. Our saleswoman Co was great to work with.

Highly recommend Ashley in East Peoria! Co was a great help! Highly recommend asking for her if you go in!

I had great customer service at this store with Latrinda helping me from the time I got there till I left after ordering my new bed.

Stopped by to purchase a livingroom set and had the best experience. I headed to find an associate to help with the purchase and saw Latrinda. Although Latrinda was on her lunch break when I went to her for help, she immediately was willing to help us out! Latrinda went above and beyond to help not only educate me on the set I was purchasing, but also ensuring I was getting the best deal. I highly recommend Latrinda, if you’re stopping in as she is super friendly, knowledgeable, and will go above and beyond for you. Thank you so much!

Co was so helpful friendly and easy to work with

Very friendly! No pressure approach. Helpful with deals and making all arrangements!! Great experience.

I came as much my mother to buy a new couch and ended up coming out with two recliners Chris was a big help to my mother and we will certainly be doing business there again and Future thank you very much for the great customer service Chris

Chris at Ashley in East Peoria is so wonderful to work with! Incredibly knowledgable and helpful. We can’t wait to get our new sectional!

Latrinda greeted me at the door as I walked in. She was very friendly and very attentive. I went to buy a dining room set. She showed me several different kinds. I found one I like but was not 100% sure so she printed me off all the details about the table and chairs and gave me her business card with her days and hours that she was working .I would definitely return to her for any other furniture needs I might have. I purchased the table and chairs today. Thank you Latrinda!!

Chris helped us while we were shopping at East Peoria, and he was incredibly patient as we kept going back and forth on our decision. We sure appreciate his positive attitude & willingness to answer all the questions we had. We intend to be back soon. Updated to add: The professionalism from BJ, the store manager, and from our sales rep Chris continued to impress us throughout the duration of our engagement on our purchases. Thank you for the empathy & compassion you’ve shown to us!

Had a very pleasant experience today at Ashley’s. Latrinda took care us. She was knowledgeable and easy to work with.

Colette was very helpful and knowledgeable

Adam was very helpful and so friendly!!

Latrina and Adam were both amazing. Very helpful and not pushy. We were able to get the couch we needed at a great price!

Chris Shepard was extremely helpful. He was very patient with us and not pushy at all.

Latrinda was GREAT! Super helpful and knowledgeable and she got us a great deal!!

Latrina was my sales woman & she was excellent. Very friendly & showed us what we wanted to see & didn’t push us into nothing either. She definitely knows what she is doing & tells up front everything. I highly recommend her if your looking for new furniture.

Collette was truly amazing and helped us so much. Best time I have ever had shopping before

Collette did a wonderful job explaining the options and going over them with us and working toward getting us the best deal she good. Was very pleasant and helpful.

Latrinda met us with a beautiful, friendly smile. She was professional and listened to our needs. I will recommend her to others.

Latrinda was amazing from the minute we walked in the door to closing the deal!! In this day and age, it is very hard to find someone who takes pride in what he/she does. She was very pleasant to work with, and explained everything. I couldn’t have asked for a better experience! Thank you very much!!

Chris was very helpful explained everything so well could understand it! He was also very kind and it seemed like he really enjoyed helping me and enjoyed his job! Thank you, Chris!

Latrinda was absolutely AMAZING! She worked with my husband and I to find pillows and a couch. She gave us amazing advice and explained everything from material to delivery service. I was also treated wonderfully by everyone working! Thank you to Ashley and all workers!!

Very thorough and taking the time to show the options on chairs I was interested in.

We are very pleased with the service we received from Ashley furniture and the sales representative Latrinda. She greeted us when we came in and asked if we needed any assistance. She listened to our inquiry and was very knowledgeable about the products we were looking at purchasing, explaining to us the benefits and advantages of different manufacturers. We definitely appreciated the stellar service and will go back for other furniture purchases.

Colette was extremely knowledgeable and answered all our questions and concerns, which helped us make our final decision for purchase! She was definitely a pleasure to work with!!

Adam Holloway was awesome. Very patient, helpful, easy to talk to. We felt comfortable and not pressured. He was able to match prices from other stores which saved me the hassle of shopping around more. Overall an easy, smooth transaction.

Colette was absolutely fantastic to work with and the store and selection were excellent.

Collette helped us find a sleep system that checked all the boxes in our search. Her expertise and knowledge about mattress selection based on needs made our decision easy. She spoke from experience and was passionate about ensuring quality, comfort and cost. Thank you. Thank you.

Latrinda was very polite, courteous and knowledgeable at Ashley EP. She took us right to the pieces we wanted to see and took care of the transaction! Thank you !

I just wanted to share my experience I had at Ashley Furniture. Collette was very helpful. I had a lot questions and she addressed all of them. She was a great at helping me find what I needed. Thanks Collette!!!

Colette was amazing to work with! She made the process so easy! I will definitely be back!

Had the best experience with great customer service. The whole process was smooth and Colette was fantastic to work with. We love our new couch!

Had the best experience with Colette at the East Peoria Ashley location! She was super easy to talk to and work with during our experience. It was very clear how knowledgeable she was and she was able to answer all our questions. Would recommend working with her for your furniture needs!

Sales person was very nice, well-dressed and professional

Latrinda was an excellent salesperson! Very personable, knowledgeable and not pushy. We greatly appreciated her help in finding just the right accent chairs.

Adam was very helpful. Just wish you would have had more non power options for us. Not everyone wants or has power everywhere .

Latrinda was very helpful and knew the inventory that was available. I would say that she was one of the best furniture salesperson I have dealt with ever. She had a friendly and energetic personality.

The staff was very friendly and helpful. Their selection of furniture was very impressive. I definitely plan on coming straight there for any future furniture buying decisions.

We had a wonderful experience all around! From the moment we arrived Adam greeted us, was available when we needed him with questions, and was never pushy.

Buying my first couch was extremely easy because of the help of Colette!! She helped us get the best deal. Also helped us find the right size couch for our living room while staying way under budget. She was very nice/friendly and pleasant!

Chris did an excellent job giving us time to look through the showroom and assisting once we found what we wanted. Not pushy and we were very pleased with the pricing.

Adam was so helpful during my warranty claim and reselection process. I would definitely recommend services provided by him and the East Peoria Ashley Homestore!

Latrinda was so great to work with. We will back if we need more furniture.

Latrinda was great, very professional and friendly! She was also very knowledgeable! Highly recommend!

My husband and I have had the BEST experience at this Ashley Store in East Peoria. Our salesman, Chris Shepard, helped us pick out our brand new sectional couch as well as a beautiful kitchen table!! I highly recommend not only Ashley furniture, but also working with Chris. We will most definitely be back in the future!

Had a great experience there. Fast and easy. If you’re looking for someone helpful ask for BJ. He was great to work with!

Chris was the biggest help with our search for furniture for our living room. We were even able to bring it home the same day. Thanks Chris!!

I worked with Colette at the East Peoria location to purchase patio furniture. She was fantastic, patient, and very informative. She never skipped a step in helping me place an order and finding the best price. Thanks Colette!!

Colette was great!

Very friendly and easy experience. Great salesman.

BJ at the East Peoria store was not only accommodating, but kind. Pleasure doing business

Was treated with a very informative salesperson Colette. And daughter and grandson are looking forward to the beds coming in.

Thank you. Very nice lady that sold us our furniture. Will shop at Ashley in the future.

Latrinda was super sweet and helpful!

Great selection and service!!

Due to physical restraints yesterday was 1 of those rare days I was able to get out and enjoy the day. I decided to go to Ashley Furniture to look at side tables & recliners. Latrinda greeted me at the door with a warm smile & offer of assistance. I generally avoid ‘sales people’ wherever I can. But I quickly found Latrinda was not your typical ‘sales person’. She genuinely wanted to help me, not push me in to buying something I didn’t really want. I told her the state of my living room and how I was looking to transition it from a more formal look & feel to a cozy, more inviting space. She understood me right away & began leading me through the show room pointing out every piece she thought I might like & she knew every feature & maker of just about every piece in the store. Latrinda patiently waited as I took time, tried out & doubled back on anything that caught my interest. I never felt pushed, hurried, nor ignored. On the rare occasions I do get out, I want to make the most of it. Latrinda made it a wonderful experience for me.

Very nice and helpful staff

BJ was amazing and incredibly helpful.

Our sales person Latrinda Love was helpful & enjoyable to work with. She patiently showed us several pricing possibilities on several recliners. We purchased. Karen

Chris was very helpful and made shopping easy today.

As soon as I walked in Adam greeted me. I told him what I was looking for and we found exactly what I wanted!! Thanks Adam!

Went to Ashley Furniture to help my Mom find a bed. Latrinda, the sales associate, was very helpful and spent a lot of time with us making decisions. Five star service!

BJ was an excellent salesman. He spent a long time finding out exactly what we were looking for and finding our best options for several rooms of furniture!

Our salesman was very personable and we appreciated his not hovering over while we looked around and made our decision.

Such a relief to find good help for once. Thank you for the awesome service!

BJ was the best salesman we could have asked for. He was so patient with our autistic son it warmed our heart! BJ is the reason why we bought for Ashley!

Best service ever

Good quality and fair prices on most select items people are human and nice

I've had a very good experience at Ashley. Xander assisted me and was excellent with helping me finalize my order, answering my questions, and making a modification to my order. Thank you Ashley and thanks again for the help Xander!

Latrinda (sp?) was an amazing help. We had a great experience and are excited for our new couch!

Xander did a great job helping me out. Told him what I was looking for, he let me walk around for a bit then came to see if I found anything, showed me options in the style I wanted and in my price range. I wound up walking out with a sofa and love seat at a great price!

Latrinda was super helpful. Told her what I was looking for and showed me exactly what I wanted.

Latrinda was so friendly and helpful! She greeted me right inside the door and helped me find exactly what I was looking for. Very personable and provided excellent service. It really was like shopping with a friend! Thank you so much Latrinda for making my shopping trip successful with no regrets! Highly recommend!

My sales representative was named Adam. What a welcoming personality. I told him what I was looking for and he led me straight to what I needed. He gave me information about another interest for the future. The showroom was very clean and decorated beautifully. I will definitely do business with you again. Mary D

Found the table somewhere else. Chris price matched with no hassle. And are delivering it sooner for no additional cost. Quickest furniture purchase in my life.

Great environment and Xander our sales associate was knowledgeable and very helpful. Great experience 👍

We were greeted immediately upon entering Ashley East Peoria in a kind and professional manner. Latrinda helped us to choose from many selections and ultimately purchase a beautiful couch and matching recliner. So great to be treated so well. She is a pro! Highly recommend you visit this store and ask for her!!!

Xander was very helpful

Latrinda was very helpful and price matched the price on the Ashley website for us

All of my experiences with Ashley have been great. I'm always greeted with friendly faces and they always help anyway they can to find the right piece for me! Two years ago I found the perfect entertainment stand at Ashley for my living room and its still looks like the day we brought it home. Very sturdy and durable. Now, this week I went to browse for a new couch. Robert was wonderful to work with. He made sure to show me all of my options and was there for any questions or concerns. My couch will be delivered in 4 weeks and I'm so thankful for their services!

BJ is Great! He is a nice professional sales person! BJ is definitely management material! Good service is truly hard to come by these days. So thank you so very much! Be Blessed!🙏🏽

BJ was really nice and very helpful. He found us everything we was looking for. Highly recommend

Very helpful and informative!!

Robert was helpful and friendly.

Purchased a love seat and couch 3 or 4 months ago. 1 couch cushion is defective, Jerry from Ashley was very pleasant to work with to get the cushion replaced. Thanks Jerry for your help.

Xander was great. Very informative and a pleasure to work with.

Xander was incredibly helpful and worked with us to find the perfect livingroom set.

Latrinda was so helpful and the prices here are better than any other place we viewed!

We were recently at the East Peoria location and we were welcome right away by Xander , big smile and really friendly. Surely answered my questions about the method of payment we were using and he direct us to the tea of the store where the recliners were. He gave me and my husband the privacy needed to decide on our purchase but at the same time he was attentive to any question we may have. We had a great experience, closed the sale pretty fast and now just waiting for our couch-recliner to be delivered. Can’t wait and I really recommend to go and visit them if you are in the look for new furniture.

Ashley's has always been our go-to for furniture purchases. They're sales team have never made us feel pressured or uncomfortable. They are always having sales and overall it's always an easy process.

Ashley has good quality furniture. Xander was my sales person . He did a lot of checking on prices for me as well as trying to help me find new tables to match my new furniture. Was very happy with his service.

First off, Ashley have been my go too since they're existence. My experience with staff is very Friendly and helpful. Thanks Robert for choosing to help me and giving time to decide what I wanted. There was no pressure.

Chris was excellent, showed all the options and the buying process was extremely easy

Xander & BJ were great help to me in making my purchase of a new sofa. They were kind, cheerful, and not pushy. Wonderful salesmen.

Very professional no pressure extremely easy to purchase what I wanted.

Very helpful with our purchase. Would highly recommend!

Chris Shepard was great to work with. We bought 3 rooms of furniture and the price online matches exactly to the penny what we both came up with. Ashley will be my future place to go hands down. Thanks Chris

She was very helpful and knowledgeable. She found exactly what we wanted.

It was a great experience. We were greeted walking in but not followed the entire time. When we found a couple items we liked, the salesman BJ was there to answer all questions but not push us into a decision and because of that we made the choice to buy from them. Good staff!

Very attentive and helpful with questions about wall decor and mattresses- he got us in and out quickly since we were in a hurry- without sacrificing quality service!

Xander and other team members were very helpful. All were knowledgeable about every product line we considered.

LaTrinda was exceptional to work with. Not pushy and understood exactly what I was looking for.

Was able to find a mattress and bed with the help of Latrinda! She was an absolute joy to work with. She is kind and thorough and helped work through all the questions I had about the purchase. Thank you so much Latrinda!

Friendly quick service. Fair prices. BJ was very helpful.

Came in to just look and was more than impressed with the inventory. Xander was such a great help! He was thorough, knowledgeable and super easy to work with. Will be purchasing again!

They told me I would have my couch delivered today and had confirmation and even had the time sent to my email and I confirmed it. I took the time to move my couch out of the house just to have to bring it back in after I finally called the customer service for them to say they haven’t even received it at the distribution center and they will call me when it comes in.

Chris was very nice and informative. He was able to answer all my questions and help us efficiently. We found exactly what we were looking for and he gave us a good discount. I would recommend Chris when shopping at Ashley Furniture.

Latrinda was so kind and helpful in showing all of the options that the store had that were within the parameters I gave her. She gave us space and time to talk through what we wanted and try out everything she showed us. I would absolutely recommend doing business with Latrinda!

Everyone we worked with was wonderfully professional and were very understanding and willing to help.

Adam was very friendly and helpful.

Zander is Awesome !!! Great customer service and a friendly smile. Answered all of my questions and went above and beyond to help us with our needs. Definitely recommend and will shop again! Thanks Kimberly Boswell

Jerry was very helpful and friendly!!

We had a great experience. The staff at Ashley furniture were very helpful. We found exactly what we were looking for. And the process to purchase was satisfying. Thank you Xander.

BJ greeted me at the door with a smile and was EXTREMELY patient with me. Ashley Furniture is very lucky to have BJ. He is the reason why I did not shop at any other furniture store. Great job, BJ! Also, Joe, was very helpful with the furniture delivery process. FYI- Ashley movers even haul away old furniture for a fee. It doesn’t get any easier or hassle free! I highly recommend Ashley as your #1 place to shop! I could not be more pleased with my entire experience from beginning to the end!

Bj was extremely helpful! 10 out of 10 service!! Highly recommend.

Great experience. Friendly environment. BJ answered all my questions.

Was pleased with services from both young men. Courteous and answered my questions.

Fantastic customer service and prices!

Knowledgeable and helpful! Easy to work with.

Joe monday!! He is a Rockstar and this guy knows his product! He helped us pick a really great bedroom set and mattress at the price point we needed. He made the process to enjoyable and so informational. He was so patient as we were back and forth on a few options and chimed in with solid advice we asked for his opinion. If you're in the market looking for household furniture, make a stop and ask for Joe!!

Latrinda was amazing. She listened to what I wanted and needed. She was easy to work with and made my shopping experience very enjoyable. I am very pleased with my purchase & my experience. Thank you, Latrinda for being so helpful!

Xander absolutely crushed it when helping me buy a sectional. I took forever to take measurements and come back in to order it but he has the patience of a saint and was super helpful

Thanks for the help Xander!

BJ was very helpful and directed me to the exact dresser I was looking for. He was friendly and made the process very easy!

Xander was Very knowledgeable and had us in and out quickly.

BJ was so great to work with. It was a very smooth transaction Thank You BJ!

Adam was very pleasant to work with not pushy at all and let me look around at my own pace which was very much appreciated. Would definitely recommend this place to buy any furniture needs.

Salesman had great knowledge of products and sales.

Customer service was great all my questions was answered I was very satisfied

BJ was incredibly helpful. I'm a beginner to buying furniture but he was so respectful to me and my friend. Very friendly and talktive! Came in specifically to help us! Would definitely go again for my next purchase:)

I had a wonderful and great experience with the store and the associate Bj who helped us with everything and went out of his way to explain everything

The salesperson Latrinda sold me a Serta mattress today and was very nice an informational and she was not pushy and let me look around and lay on different mattresses and I would surely look her up next time I come back to the Ashley store and I would recommend her

Latinda answered all my questions and helped me select the right mattress for me.

Always great service !

Chris was helpful and the service was quick and friendly. It's better service when you go into the store rather than make a call to the store. I did not hear back after my call.

Got just what I needed!

BJ is the best . Always answers our questions. 5 stars. Great customer service.

Very nice and pleasant. Showed us several different style furniture we were looking for and directed us to another model chair that was even better. Excellent furniture store and highly recommended.

Latrinda is the best ! I’ve bought from her twice now and won’t go anywhere else for sales! She knows her products and matched the cheapest competition price

The Sales Person B.J was so helpful and stood by us as we decided on our purchases. Best sales man I have ever dealt with. Will come back and make future purchases with BJ. Thanks so much.

Adam allowed us to shop without hovering behind us and we appreciate that. He was very helpful in giving advice when choosing between 2 sets.

Latrinda was very Helpful. I highly recommend everyone to head to this Ashley Furniture. The whole staff is very patient and always there if any questions. Thank you again Latrinda 🥰🥰

Chris was knowledgeable and patient. The whole store was very friendly!

Adam and his team were wonderful!!

Xander was very polite and knowledgeable! I would definitely recommend him!!!

Great service! Salesman very knowledgeable and helpful!

Xander was great. Very helpful and excellent service.

Chris was a great resource while trying to find the right fit for us- excited about our purchase. Thank you for the help!

Joe was very helpful and friendly! helped us get a great deal on a sectional. outstanding customer service!! 10/10 would highly recommend talking to Joe. the whole atmosphere was great. very friendly staff!

No pressure. Gave pertinent information at the beginning. Left us to look. Answered all questions! Great experience

We had excellent experience at Ashley!! The salesman were extremely knowledgeable of all the items, including the quality of material, how to clean, warranty, etc. which was extremely important to us as large dog owners. We could not have been more pleased with our experience! Huge thank you to Joe M. and B.J.!!

Adam was very friendly and helpful. Made my experience a great one! Everything went quickly and smoothly! Thanks Adam! :)

Latrinda was amazing! She was very knowledgeable, helpful, patient, acknowledged my kid, did several price calculations, and even rearranged the showroom floor so I could see what the table looked like with the couch I was getting! I highly recommend her!

Had a great experience,Joe was very helpful.

Xander was very helpful, great to work with!

Today, we had a really great experience with our salesman, Chris, at the Ashley Furniture store. In a non intrusive manner, he politely followed us around and placed little mints on the covers for me and my wife as we tried out each bed on the showroom floor. I can't say enough about how pleased we were with the customer service received in this store or the number of cinnamon candies we stuffed in our pockets as we left, likely eating away at most of the commission he received from our sale. I feel confident that if I was ever put into a situation where Chris needed someone to protect him in a prison shower, I am 100% his man.

Great experience with great help! Glad we stopped in today BJ was fantastic!

Xander was more than helpful, very knowledgeable & kind. Great customer service!

BJ was great to work with.

Very disappointed

We found a couch we really liked and the staff at our local location was great. The pricing was fair, they were attentive and it was a very good experience. Our Sales person was BJ, he was really professional and knowledgeable!

He actually has great service. He has a great personality. He sure is a good people person. Thanks to him I will continue to shop with Ashley. Continue the great work👍.

I have ordered many pieces from Ashley. The furniture is great quality and I’ve never had any issues with any of it. The sales people are always knowledgeable and helpful with any questions I have. I highly recommend them.

It was easy to purchase what I needed

Latrinda was amazing! Very knowledgeable and was able to help us pick the perfect sleeper Sofa! We’ll be back!

Chris was very helpful and thorough. I highly recommend him!

Ashley sent out a 20% off flyer so I went in and bought a couch. The next day, I look online and they have the same couch listed $500 less than in their store. So they agree to match their own online price but won't honor the 20% off. To be clear, they weren't matching a competitor price. This was their own. I'd highly recommend going into the store, find what you want and then go online because if you don't, you're probably overpaying and they're not going to make it right.

BJ was just fantastic helping me and answering with all my questions. Highly recommend !

Sales person was very helpful and took the time to make sure I got the right mattress

Working with Chris was a breeze! He was very informative and thorough. His professionalism was much appreciated.

Very kind and helpful service

Xander was great and helped me with my needs!

Latrinda was very friendly and professional. Enjoyed the experience. She knew the business end of things well.

BJ is such a pleasure to work. He went over and beyond in assisting me with my “confusion state of mind!”

I give BJ Ledbetter a 5 star rating for his excellent advice and friendly, no pressure approach! So happy be able to get my new furniture in a timely manner. I've already recommended the loveseat to my daughter in Florida. Thanks so much!!!

Latrinda was very kind and helped me find exactly what I was looking for!

Wonderful experience and BJ was very helpful getting the most for our money

She was awesome; we love her and her hair!

This store always has whatever we’re looking for; may it be an entertainment center, a bar cabinet, or a dining room set. Each time, we have worked with BJ and he has made the process great. He always greets us like friends, never hovers, we always leave feeling like we got a great deal.

10 out of 10, would use Joe Monday again. Great service, and was quick and efficient.

Latrinda is amazing!

I stopped at Ashley Furniture today and Latrinda was outstanding. She helped with my purchase and explained everything!

Joe Monday did a great job showing us recliners and matching sofas. Their price is great and not an arm and a leg delivery fee. We will be back to settle with Joe on our purchase.

Great experience and great customer service. Thank you

Chris was very helpful, accommodating and professional!! Thanks for all your help!

Sean was great! He was helpful in all aspects of our purchase and accommodating to our needs with the space we were looking to furnish.

Xander was very patient answering all my questions. I asked him to look up the possible delivery dates of four different sets and he did it without hesitation. Once I decided on a set, he continued to be helpful with looking up different pieces, their prices, and delivery dates. No pressure and gave me enough space to make my decision. Would recommend him.

Adam is the best sales associate. Very helpful and kind. 5+ star service

Friendly and very helpful service, great selection!

Sean was very friendly and directed us to furniture that we liked. It was a great experience working with him!

Xander was kind and courteous, He was informative without being pushy. Enjoyed our transaction today.

Awesome help finding exactly what we was looking for

Xander was so helpful in our shopping experience at Ashley !!

Latrinda was great! So kind and knowledgeable.

2/4/2024 Originally posted great review after 1st interaction with Sean in December 2023. The situation has taken a few turns and has not been smooth.

Sean was very helpful and professional

I went to Ashley to buy a dresser for my son. They had the nicest selection in my price range. I worked with Latrinda and she did a great job showing me all the items helping me with pricing. She also went over all my delivery options in detail, which I appreciated.

I had a very good experience at Ashley’s. We were looking to furnish a new empty home and Latrinda was very helpful and patient. The location had both new showroom and outlet sales which was convenient for one-stop shopping.

Sean was very helpful helping me pick the right furniture and I was very pleased with my experience.

Latrinda was nice and patient.

Latrinda was very professional and helpfull. We appreciated her assistance.

Great friendly professional service..100% happy with service!! I will Def return..3 times I've bought from them

Service was very nice everything as expected

Xander was very personable and well informed about your merchandise. It was a very comfortable way to shop for furniture - something I normally find very stressful!

Very helpful..great experience

Chris was very friendly and helpful in what I was looking for

Latrinda was extremely helpful and very friendly and polite.

Xander was very friendly and not pushy at all. He prefaced he was new to Ashley, but we were very pleased with our service.

Great experience. Helpful and friendly Staff. Sean was extremely kind and helpful as we tried to make all the decisions that worked for our room.

Xander met us at the door smiling and greeted us. Showed us the lamps we were interested in, very attentive and was very helpful. Great salesman

Great shopping experience! Kinda had a idea on what we wanted but we were led in the right direction and found exactly what we wanted! Thank you Ashley and we will for sure return! John and Brittany

Good variety of styles, quality is good, prices are reasonable. Adam was very helpful and knowledgeable and answered all our questions. Very happy with our purchases! Highly recommend.

Great job very nice and helpful

Excellent service!

Xander was extremely helpful and very friendly.

Xander at the East Peoria store was very helpful and patient! Great experience buying at this location! Will be back again!!

I knew the couch I wanted so it was more about finding out which one was the comfortable

Latrinda was very helpful directing through the different options we had and comparing out quite a variety. Chris was also helpful for my wife the first time around.

It was a pleasure to deal with Sean at Ashley Furniture! He was friendly & knowledgeable of the available products & walked us through from start to finish! 5 stars!

Latrinda was super friendly and helpful. The whole process was quick and simple!

BJ was really nice

BJ was the literally the nicest sales person I have ever encountered. He was so pleasant and had a great smile. I wasn’t sure how the furniture was going to fit in my space so he helped me rearrange the pieces so I could visualize it better. I really appreciated your help BJ!

BJ was the most positive, pleasant person to work with. He was so kind and helped us rearrange a couch to visualize how it might look in our house. He made the whole process so easy and stress free. Thanks so much BJ!

I didn’t make a purchase today, but Latrinda was fantastic! She greeted me promptly at the door. She knows the product very well and she seemed genuinely interested in me as a person and as a customer. Having done customer service for 18 years to be a good sales person you have to know your product. I went into your competition just down the street and the employee sat in her chair. She said hello but she seemed interested and all she was worried about was talking to her coworker. As I walked out, she leaned back in her comfy office chair and said thank you for stopping by. Going into your store today was pure professionalism.

Very friendly, informative, and doesn't hound you. Great experience

She was very helpful throughout the process.

BJ was very helpful, polite and friendly. He informed me of all the possible variations I could design with the different sectionals I was interested in, making it easier to make my decision. Thank you✌️

Today we bought a couch from Ashley furniture. BJ was our salesman and greeted us at the door. He was very polite and respected our space with looking throughout the store. After my wife and I Had looked through a few couches. BJ would stop in occasionally to make sure we were doing OK, and if we had any questions once we found our couch, he was a great help and helping us check out. The process was very easy and couldn’t have done it without BJ. If you go to Ashley furniture in East Peoria, ask for BJ

Appreciated how he let us know he was there if we had questions and checked in from time to time but let us look around without hovering.

👍

Zander is professional and knowledgeable. My purchasing experience was a very pleasant one. Thanks, Zander!

Great customer service!

Excellent service and great deals. Chris Sheffield was very courteous and efficient.

Recently bought a bed frame, dresser, and sectional for Black Friday. Was able to get a discount and everyone in the store was helpful with configurations and measurements to make sure the couch we wanted could fit in our space. Thank you LaTrinda, BJ, and Adam for all your assistance!

I found the Ashley couch I wanted online and drove to the store to purchase it. Latrinda was so helpful in getting it done quickly. She price matched to my online pricing. She made sure I clearly understood all my options for delivery and warranty. I would purchase from her again!!

Terrific experience. First time shopping there. Excellent sales person. Would recommend highly. Will go back for future purchases.

Had a great experience at Ashley. Sean was very helpful and kind and we are very excited about our new sectional!

Xander was excellent! Will be back for all our future furniture purchases.

Sean was friendly, professional and work with satisfying all of our requests to the fullest. It is refreshing to interact with saleman such as Sean. Thank you!!!

Adam was great!! Highly recommend him!

Great working with Adam and the young lady at the desk! I’m sorry I have forgotten her name!

Quick and painless purchase. Will make a happier birthday and Christmas ! Thanx

Lateinda from Ashley Home store in East Peoria was so welcoming! She was very bubbly and unlike a lot of sales associates who like to follow/hover, she did not. She gave me my space which is super important! She made me feel at home and answered all of my questions. She made sure my purchase was quick and easy and let me know all of my options before committing! Definitely recommend her and and looking forward to my Zada sectional!

Prompt service helped me find what I needed.

We had Latrinda as our sales associate and I cannot say enough wonderful things about her! She was extremely knowledgeable and helpful and was not at all pushy! Exactly what we wanted in a sales associate! It was a smooth and seamless process and we will definitely be back for other item!

We had a great time shopping for our new couch! It was our first time meeting Latrinda and she will now always be my go to person. She is very dedicated to her job and making sure you get exactly what you are wanting. She’s knowledgeable and patient. We spent over 2 hours debating between a few different pieces and never once was she bothered. Thank you for all of your help and getting us exactly what we were looking for!

Sean was very helpful!

Saleswoman was pleasant and helpful. She knew the store and directed us to different companies representing the product we were looking for.

It was great working with Latrinda. She showed us a selection of sofas and got us a the best price on the one that we selected.

Adam was very helpful and professional

Great service and professionalism! Thank you

Latrinda was very helpful and informative

BJ was phenomenal. He really helped me out from what kind of color to what kind of material couch I wanted. Great person to talk to. Very understanding and patient highly recommended.

my salesman was very knowledgeable and very helpful and showed me several different things that he thought I might like. I ended up purchasing family room furniture

Latrinda was AWESOME! She was very thorough letting me know my options, very kind, and helpful. 10/10 recommend!!

The new manager Sean White was great to work with. Very friendly and helpful.

Sean was polite and quick getting paperwork done.

Xander Was a great help and helped us get our Veteran Discount as well. Will definitely come back her for our future furniture needs!!

Latrinda was extremely knowledgeable and friendly. She’s my go to!

My salesman Xander was very helpful. I was in and out of the store in less than 20 min.

I've purchased beautiful living room furniture several times from this store. Lovely styles and competitive prices.

We had a wonderful experience shopping for our new sectional. Latrinda was out sales associate and she was extremely helpful. She was very knowledgeable, courteous and made our shopping experience enjoyable. She was quick to prepare our order and answer our questions. She walked us through to show us different options but also gave us our space while we browsed. Five star associate!

We bought a bed set at Ashley’s East Peoria, and BJ was awesome to work with! He was extremely helpful and knowledgeable about the products. We highly recommend a BJ for your furniture needs. - Max & Kassie

Chris Shepherd did a great job for us. We were in looking for a bedroom set for our son. He heard what we needed, gave the best help, didn’t crowd us for a decision, but did ask the right questions for us to find and buy what we were looking for. Good pricing and great service and explanation.

Xander was very helpful in showing us the furniture and price range we were looking for.

Adam was amazing! I usually feel guilty asking the associate questions and need help with measurements (especially since purchasing my townhouse), but Adam never made me feel that way. He was very patient and knowledgeable, plus he was willing to run all around the store with me while we tried to accomplish my living room vision. I’m so excited with what I bought and am glad to be a repeat customer of Ashley! Thank you team (specially Adam) for making this an enjoyable and wonderful purchasing experience!

I had a very positive experience with Xander. It was his first day but he was able to assist me with what I was looking for without being pushy. He made sure I got the best price on each item and if he didn’t know the answer he found out right away. I would definitely shop at Ashley Furniture again!

Very helpful knew exactly what I was looking for walked away with 2 beds and 2 mattress and bed frame thank u so much 💓

I want to edit my review. I posted the day I bought the furniture. I should have waited until delivered. This has been worse experience I have ever had purchasing furniture. It has caused me so much anxiety everything from delivery to customer service and now I have learned they charged me twice. Instead of $7200 I owe $14,400!!! My credit has been affected by all this. I have filed a claim but it takes 60 days to resolve. I'm unable to get anyone from customer service at Ashley to even answer. I'm working with the finance company. I could list everything wrong that has happened since my purchase but I don't have room on this post. I will never buy from Ashley furniture again and would never recommend to anyone. I wish I could return all that I have purchased from them because it causes me stress just to look at the furniture and be reminded what I've been through. FYI I have never left a bad review before to anyone. I worked with BJ at EPeoria location to purchase a sectional and bed. He was very helpful with my purchase at Ashley's. BJ went out of his way to find out what I needed. I changed things up a few times and he was very willing to help me figure out the best option to finance. He also moved a lot of furniture around at the store to match to the sectional I wanted which made the experience even better.

Customer satisfaction regarding sales communication and price point.

Latrinda was amazing! She delivered excellent customer service! We left very pleased with our purchase and happy we chose Ashley's!

Latrinda was attentive and answered all of our questions. We got exactly what we wanted.

I stopped into the Ashley Furniture Store in East Peoria today and was greeted by a young man by the name of Xander and he helped me with my purchase of table and chairs and a sofa and a love seat. He was very knowledgeable. He was very polite and I cannot say enough nice things about him. I will be sure to visit the store and ask for him again.

Xander was a great salesman and this is his first day on the job. Very knowledgeable.

B.J. was great assisting me in finding living room furniture that fit both my style and my budget.

BJ was amazing, helped my partner and i to find the right dresser for us!! thank you again!!

BJ was awesome. Very friendly and not pushy at all. Totally appreciate the experience we had.

Service was exceptional, good assortment of furniture, very happy with purchases. If the furniture had some customization it would be 5 star.

We were met by a courteous salesperson and she met our every need and answered all our questions. Very knowledgeable about their furniture.

Very knowledgeable Latrinda got us assisted with everything we needed for our beds.

Chris was so kind, so patient he bent over backwards to help me. He told me he would do a follow up call and he followed through. He knows my customer services is.

Great experience today buying a new sectional sofa. Adam was extremely helpful and professional. I highly recommend! Thanks again, Adam!!!

BJ gave us excellent care, and was really helpful with our decision making in choosing the perfect mattress! Thank you BJ!!

BJ was absolutely wonderful to work with and was so helpful getting our family the best price! Highly recommend!

Great customer service!

Chris was awesome today! He made shopping from fla easy! Also was very informative & kept up with my indecisiveness lol.Anyway great job! Thanks Chris if you ho to Ashley hes the man!

We had a great experience. Our salesperson, BJ, was very helpful and friendly. He listened to us and directed us to exactly what we needed. Our delivery was excellent, the young men who delivered our furniture were very courteous and knew what they were doing, so it didn't take long at all to get everything set up. We are very happy with our experience. Thank you!

Had what we wanted and a good salesperson

Latrinda at Ashley Furniture in E. Peoria was very friendly and helpful. She helped me find just what I wanted.

Great service and easy process!!

Customer service is outstanding! BJ is most definitely an outstanding rep/manager with great approachable customer service skills! The store's displays are well organized with space to walk around without being overcrowded! I most definitely would recommend Ashley to my friends, & neighbors! Thanks for the warm welcome!

Latrinda was amazing! She was so kind and very helpful! I despise shopping for furniture/mattresses but she made it an absolute breeze. Thank you so much!!

I had a great experience. Chris helped me out and got me taken care of . He was nice & friendly & got me what i was looking for.

Chris was helpful with out being pushy. We appreciated his attentiveness to us with out making us feel pressured or watched like a hawk. He was knowledgeable and eager to help. We would be happy to have Chris again as a representative.

She is very polite and knowledgeable, took time to show me everything.

BJ was great to work with. He let us shop around and didn’t follow us (one of my biggest pet peeves), but he made himself readily available. He made sure I was getting the best price possible and answered questions after the sale.

BJ was awesome helping get my furniture, he gave great service! I will definitely be back

BJ was very helpful throughout our journey shopping for a couch. He was kind and not aggressive in his approach. It was very much appreciated! Thank you!

Excellent customer service. BJ was very helpful and patient. I enjoyed the whole experience.

BJ from East Peoria was fantastic! Store is beautifully decorated! This was our first visit there and won’t be our last.

BJ is always helpful with assisting me with my questions and ensures I am getting best deal. He takes the time to work with me and I never feel rushed. I loved working with him at Peoria store and was Sooooo excited to see he is now at the EP location. It was my first time at EP store and everyone was super nice and helpful. I will definitely be back!!

BJ was our salesman. Very friendly, knowledgeable, and helpful. We will be returning to purchase from BJ again and recommending him to family and friends. Overall great experience and great staff.

BJ was amazing with not only helping us pick out our couch, but helping to entertain our toddler during the whole process! He made the stressful process of buying a couch go so smoothly. I will definitely be going back because of BJs customer service!

Bj was very professional, personal, helpful, and very kind. He really listened to me and my reason for needing a recliner. I will recommend Bj, and Ashley to my friends and family. Thank You!!

Bj is a great salesman and I'll be coming back because of him!!

BJ was very friendly and knowledgeable!

Great place to hope! Very helpful. Even with changing my mind.

Enjoyed shopping in this store! Latrinda was very helpful & spent time answering questions and looking up information on the furniture I was looking at! She allowed me to look but kept checking on me to see if I had any questions! She also pointed out items that I might have been interested in. She made it a great experience!

We had an amazing experience as Ashley. Our helped I believe her name was Letrinda went above and beyond to make sure we got what we wanted.

Very knowledgeable and professional. Helped us get what we needed with affordable pricing.

Latrinda was great. She looked up several pieces for me and was ultimately able to get me all the furniture needed for my library room!

We had a great experience today purchasing new furniture! The staff at Ashley was friendly, knowledgeable, and helpful, without being pushy or overbearing. Would definitely recommend!

Latrinda was so helpful! She walked us through the store finding pieces similar to what we’d described. She didn’t pressure us and was great with our young kids we brought along. We ended up finding the perfect piece! Thank you!

A very smooth experience.

Absolutely the best customercare by Adam Halloway. He was so helpful getting me the best prices.

My experience at Ashley Home Store was very enjoyable.The staff was very pleasant and friendly. Latrinda was very helpful, she was able to help me from start to finish. She was patient and knowledgeable.

Latrinda was very helpful and patient. She was easily able to answer all our questions. Excellent shopping experience all around!

Great friendly service!

Great experience. Our salesman Chris Shepard was friendly, helpful and knowledgeable.

Sales person Latrinda assisted me in my purchase, she was very helpful and informative on the items I was looking for

Great experience with salesman, BJ! Very nice store, selection, and great service!

Totally furnished family members home in an afternoon. The store and staff were incredible! Need some furnishings for your home? Stop in and see Joe. He will help you!

Salesman was helpful and friendly

Really friendly place and have great deals. They helped me order the couch we wanted and we couldn't be happier.

I went to Ashley in East Peoria, IL looking for a king size bed and the sales rep(BJ) was very helpful and not pushy so he deserves a thank you! So Thank You to B.J.

Latrindra was very professional and helpful.

Adam was super helpful and also amazingly patient with us! We had a bedroom set all picked out, he had completed the paperwork and everything. But, as we were wrapping up, we changed our mind completely. He smiled and said “no problem at all, I’m happy you’re getting the set you really want!” The deal was unbeatable as well! He walked us through the credit application - and was instantly approved with zero hassle. My wife and I are 100% satisfied and we will absolutely be shopping here again. Tim & Hilary Pedigo

Latrines was so bubbly and full of knowledge. She's a great asset to your team! I'll be disappointed if she's not there when I go back to get that chair so keep her around!!

My significant other and I went in to browse for a new couch and Latrinda was amazing! She was able to help us find exactly what we were looking for and was very helpful, knowledgeable, and friendly!

Latrinda was extremely helpful and made the experience that I usually hate very pleasant. Very nice store and reasonable prices.

Went in and Chris was right there to help, ordered what we wanted and we were on our way!

Adam was very helpful and not pushy.

Wonderful communication and was very helpful

Awesome attention from the sales person from the time we stepped in to the time we completed the purchase transaction.

I just love to shop at Ashley. The staff is great and the furniture is awesome! We have worked with B J for many years and he always takes great care of us and the family. We only shop with him Awesome place to shop!

Podium Testing Podium Testing

I had a great experience! As soon as I walked in, Latrinda greeted me with a smile and asked how she could help! She got me exactly what I was looking for and in little time! I will definitely be shopping with the Ashley store again!!

Great customer service!

Latrinda was very outgoing, she helped 110% helping us purchase a dining room table set. Was very relaxing with Latrinda Love knowledge of showing us around the store room . We would highly recommend Miss Love! Thank you, Lori & Ron Brown

Stopped at Ashley Store just to look. BJ greeted me. Told him what I wanted to look at. He was helpful. He left me to browse the store and checked with me every so often to see if I had questions. I found a chair I liked. He helped pick out a side table. Bought 2 chairs and table at great price. Thank you BJ for your awesome service.

BJ was the best salesman in the service, he help us with a lots of questions, the service was very nice and the prices even better , highly recommend this store!

The crew here knocks it out of the park. They’re all amazing and fun and personable. Joe helped me find what I needed, even though it was last minute, and everything has been amazing. Would recommend to anyone looking for furniture.

Sales associate did a wonderful job. Lots of knowledge and very helpful.

Latrinda at this store helped me find the couch I was wanting. She showed us a similar couch and told me it was going to be just like the one I wanted. She didn’t try to sell me anything else. She told me about the amazing protection plan too! She explained everything about the pricing and she matched the price on what one I was looking at online. She didn’t make it seem like a rush, even if the store was about to close. Since the couch I got was on back order, she told me she would be staying in touch every week until I would get the product. She went above and beyond for the sale that I was purchasing.

We bought a mattress and bed frame. We are super excited for the upgrade. Joe was helpful answering our questions. It was a good experience.

Great customer service

Great customer service! I came in looked around and found an online deal that they had in the store. The Sales Specialist was very helpful, I didn’t feel pressured at all. Great place to look for furniture.

I came in just looking at couch’s and I ended up finding one me and my girlfriend both liked, we weren’t sure if we wanted to buy right now or wait, that’s when Bj Ledbetter came over and talked to us and was able to explain some more about the couch and how they were able to work with us on pricing. We talked it over for the day and called back later that night and Bj was phenomenal!! Not pushy or anything just a very helpful salesman !!!

Latrinda was absolutely amazing!! Very knowledgeable about what furniture they have and where all pieces are located. She was very patient and understanding with me deciding between 2 couches and I ended up picking a beautiful couch and chair. I needed other pieces of furniture and she was so helpful! We had great conversation and was such a pleasure having Latrinda to help me find the pieces I was looking for. Thank you so much for helping me find my forever furniture!!

Sales rep Latrinda was very helpful and talked us through various options. No sales pressure at all, made us comfortable.

I worked with both Chris and Adam and bought the perfect sofa for my space. Chris was especially patient with my huge family testing every piece of furniture and Adam’s upbeat and positive personality made me feel welcomed to ask all the questions. I was super impressed with the turnaround time with our pieces too. Overall it was a great experience. The guys were definitely available, but not pushy which is awesome since I absolutely dread dealing with salespeople.

Excellent service! Bought a new adjustable bed and was very happy with Latrinda and all her knowledge!

Adam was great to work with!

BJ was very professional and made picking out furniture a breeze. He has great customer service and was very courteous! I highly recommend anyone interested in buying furniture to let him assist you! You will not be disappointed!

B J did an exceptional job helping Me make a decision in purchasing my bookcases. Would definitely shop Ashley’s again😀

Thanks to Latrinda for her helpful attention yesterday at the East Peoria store

My husband and I were very pleased with our visit to Ashley. We purchased several pieces of furniture. BJ was very helpful. He patiently answered all of our questions. We would recommend Ashley to our family and friends!

great all around!!

I met BJ , proably the nicest furniture store rep, I have met. He answered every question , honestly and quickly. He was just honest, not just looking to sell something..loved that!!

Great salesperson. No pressure let us look but was there when needed.

Great price and service

Latrinda was outstanding. Very knowledgeable, professional and so much help when it came to finding us the best furniture at the best price point. Latrinda went the extra mile to make sure we felt listened to and taken care of. If you go to Ashley in East Peoria you absolutely NEED to ask for Latrinda- you will not be disappointed.

If you're looking to purchase new furniture, I highly recommend Latrinda, as your next sales lady! She was super friendly, patient, and answered all of our questions! She even said we could've stayed, and taken a nap on the furniture! She went above and beyond, to get us the best deal for our purchase!

Latrinda and the rest of staff at Ashley's was wonderful. I was in need of furnishing my entire home and within an hour we completed the task. Latrinda was very knowledgeable and so welcoming.

BJ was great to work with. He made sure we got the sectional we wanted for the best possible price.

Ms Love was very knowledgeable about the mattress and the recliners we looked at. She is very pleasant and most of all not pushy. My sister and I enjoyed dealing with Ms Love.

Great sales staff and looks out for the customer.

They are very quick and efficient, all were very welcoming from the moment we walked in. Bj was great to work with got us all taken cared of in no time. Definately will return!!

We had previously worked with BJ at the Peoria location and this time around it was no different than the first. He was great at helping us choose the right mattress.

Staff was very nice and helpful. We always enjoy shopping at Ashley’s.

Latrinda was so helpful and made the process easy to order our outdoor furniture. She was especially patient and understanding of my 2 young kids being there too, so I appreciate it! We’ve gotten furniture there before and it’s always been a great experience.

Got my couch from here recently and I absolutely love it and it came in a timely manner.

Latrinda was amazing and very knowledgeable and extremely helpful in making my purchase.

Latrinda was great

Best service ever

**Poor quality, buy something used and higher quality if on a budget. Review isn't specific to store, but overall business. Furniture they sell looks great in the showroom and they have seemingly affordable prices. But the reality is the furniture will not withstand the wear and tear of a family with children. My Ashley pieces (dining room table/chairs & sectional) are in the worst shape of all furniture in my home and have had them less than 5 years. Much happier with my used Lazy Boy and Thomasville couches...more comfortable and maintaining shape.

I am truly amazed and excited about my experience working with Latrinda at Ashley Store. Latrinda was enthusiastic, knowledgeable, kind, courteous, and was able to assist me with finding exactly what my family needed. She was relatable efficient and I will definitely be recommending her to my friends and family. Thank you again for all that you guys did!

Latrinda was very helpful during our purchase process.

Latrinda was amazing! She was very helpful and efficient at her job. We are so thankful for Latrinda’s help

Super nice people working here.

Great service and good deals! Latrinda was super kind and helpful!!

Super nice amazing service 🙂💯

BJ was so friendly and professional! So nice to work with and took time to explain everything and help.

I had a great shopping experience with Chris and Gary, they were super helpful! I’m just waiting for my new dining set now. Thanks

All though I have had some disappointing aspects of my orders with Ashely’s, I can say I like my furniture and the customer service worker BJ is Amazing. He helped us through all of our troubles with the organization. He made us feel welcome and like our business was appreciated even when we had a bunch of problems arise. My bed that was recommended to me is comfy as well and my bed set is pretty. I would recommend though Ashley organize their website better so it would stop being inconvenient for customers and stores. Thank you BJ for all your hard work and being patient with us.

Came looking for a sectional that will fit in our basement. The service was wonderful: knowledgeable, professional and friendly.

BJ was very friendly and helpful. He did a great job helping us with our purchase!

We had a fantastic experience at Ashley furniture. BJ was very engaging with us and the kids. He was kind and patient with both of our daughters, informative without being pushy. He even helped distract our daughter who is autistic. Thanks so much for your help! We will definitely shop here again.

Chris Shepard was knowledgeable and very helpful & courteous, easy to work with

This is the first time I walked in into an Ashley store and didn’t get stormed by seller employees trying to make you buy furniture. BJ from the moment we walked in, he gave his name and plain and simple welcomed us and let us know he would be there to help us if needed. Really friendly and professional. Gave us a hell of a deal in multiple items. Thank you BJ. v/r

B.J. & Adam were amazingly helpful with purchasing a Purple mattress. We liked that they weren’t pushy and were upbeat and friendly. We’ll be recommending for sure. Give them a raise!

Latrinda our sales professional At Ashley Home Store Outlet in East Peoria IL was very professional knowing her product well and answering all of our questions thoroughly - although we decided to wait on a purchase at this time we will definitely contact her again when we are shopping for our new furniture needs - my husband retired last year from a 27 year career in auto sales and he was very impressed with Latrinda’s product knowledge and enthusiasm for her furniture acuity - we will definitely recommend her to friends and our family!

Chris helped me find the exact furniture I was looking for. He is experiencied and knowledgeable😊

I will always go to BJ he is a diamond! Always has a smile on his face and helps you find exactly what you need!

Chris Shepard, Best salesman I’ve worked with in years. Wish he was closer to me. I would hire him in a minute.

Very professional and extremely helpful.

BJ was a great salesperson to deal with. Made the ease of buying furniture enjoyable. Thank you BJ!

My experience was amazing. BJ understood our requirement and the challenges we had and made great recommendations. Really appreciate the support.

Today we had very Good in Peoria at Ashley furniture, and that to Particularly we are very happy with Latrinda she is the best sales executive explaining the details and advantages.

Joe Monday was extremely helpful with the entire process.

Latrinda provided excellent customer service today! She is super knowledgeable , helpful and friendly. We highly recommended. A great experience! Thank you!

The salesman, Chris, was very knowledgeable,and very helpful. A great shopping experience,I will be shopping here in the future.

The sales person was very helpful and very nice. The chair we selected will take 4 to 8 weeks to get. Normally we would not want to wait that long especially since it was available online within 2 weeks. But in this case we were not in a hurry and the sales person made us want to buy from her.

Great experience! Very helpful and very friendly

BJ at East Peoria Ashley store was very helpful and informative about each and every item/product that we looked at. BJ helped us pi k the perfect adjustable frame and mattress! I highly recommend BJ if you are in the market for new bedding or furniture!! Job well done BJ, thank you!

B.J. and the office staff who answered my initial questions over the phone were great! Awesome customer service!

BJ was very helpful and all the staff were very welcoming! We were in and out quickly. We had our 3 year old with us and BJ was wonderful with her and including her in our shopping. Much appreciated!

BJ from Ashley was very helpful, extremely cooperative and definitely deserves a raise. He was on his game the second we walked in all the way to the second we left. The store was very clean and welcoming. Without a doubt I would consider buying more furniture from here in the future.

I went into Ashley's, located in East Peoria, to get some ideas and to see what was available. I met BJ and he as well as his staff were very professional. I had never been to this location before and BJ asked me what I was looking for. BJ was friendly and made purchasing experience very pleasant. I will definitely shop here again and tell others to do so as well.

We had a great experience today at Ashley in East Peoria! BJ was so polite and helpful the minute we walked into the building. He pointed us in the direction of what we were looking at and then gave us plenty of space to think. He got us some great deals and was so patient when we decided to think about it. We ended up back at Ashley and got our dream living room set! 10/10 would recommend this place and BJ!

Joe Monday was very helpful with furniture selections and problem solving. Excellent customer service

Latrinda was absolutely wonderful during my search of storage for my bathroom. Whereas, other employees seemed to avoid making eye contact or even speak, she was the complete opposite. Latrinda eagerly greeted me once I entered the store and was very supportive during this search. I wish to thank her for her service.

The floor consultants were very attentive and helped me evaluate all of the available options for the furniture I was seeking! I had visited many furniture stores and Ashley had the best prices for quality pieces. Thanks for your help, Latrinda!

Adam and Bj are amazing and gave a great deal on a sectional would recommend everyone to visit them

Adam was a phenomenal help for my mom and I while we were looking for a sectional couch for her house. He was very accommodating and knew when we needed his input on comparing furniture and when we needed time to talk it out ourselves. If I needed to buy more furniture I would want Adams help 10/10

Warranty on the sale wasn't fully explained until deal was written. We were under the assumption it came with the purchase of the product not a optional add on. We had already sat long enough, we did not want wait for him to rewrite. Also, we picked up the purchased item and they would not wrap item. Reluctantly, gave us a couple of pieces of cardboard to protect top of table during transport.

Latrinda was so amazing. She found exactly what I wanted 10 out of 10 would recommen

When we arrived we met Latrinda . She had a smile on her face and was very friendly. She asked what we were looking for and showed us what we asked about. We let her know we were not sure what we wanted. She let us look around and came and checked on us to see if we had any questions. After we decided what we were getting she got the sale put together, double checked her math and asked the dock workers to load our truck. Thank You Latrinda for all your help!

Wonderful, fast, and easy visit. Latrinda was very friendly and helpful.

Latrinda was very knowledgeable and super nice!!

I got helped by a guy named BJ and he was very friendly at the store.

589-BJ LEBETTER 2 HELPED US. VERY PROFESSIONAL, GREAT PERSONALITY, WE ENJOY SHOPPING AT ASHLEY'S.

Latrinda greeted us right away with getting a mattress. She was very friendly and helpful. I appreciate her kindness and I will definitely ask for her if I return. Thank you so much!!

Great experience

Great customer service

Very nice and helpful laid back easy to make my purchase very timeless laid back crew special Thanks to Latrinda and her amazing team…

BJ is nice guy and providing all the required information about the product we were interested.

BJ helped me order a matching loveseat and ottoman to match my current sofa. He was very professional and extremely helpful and went over and beyond my expectations. I definitely would recommend him and Ashley Furniture!

Bj was the most knowledgeable and courteous salesman, I have ever come across. His big smile, says a lot, too.

Adam was great to work with! We didn't end up buying, but we will be back when the time is right to talk with him again!

Went with a coupon and was treated well by the assistant manager who helped me. Pleasant experience would definitely suggest if you are looking for some good service and well priced furniture.

I had not purchased from here before but was happy with my experience. Chris was a good sales person and made sure I knew specific information and got what I needed. All staff were really friendly.

Stopped in hoping to take a recliner home with me that day. Adam was so helpful showing me what I needed! They have such a huge selection and I could easily go broke in there, if I ever get to remodel my whole house. Finally picked a recliner out from their selection, but would have had to wait 3 to 4 weeks for the order. Which is not too bad considering it used to be about 6 mos during covid. I was going to pass because I needed something that day, but Adam made some calls and made it happen! He was so helpful explaining everything they had to offer with financing too! He also personally loaded it in my car! Def 5 stars!🙌 Will be a repeat customer!

A wide variety of furniture. The staff is very friendly. When I went to buy a recliner sofa they gave me opportunity to buy the same sofa is a sale starting just next week on this store. I saved a lot on the sale for same furniture I was looking for and they also offered me an interest free payment plan.

I enjoyed shopping at Ashley. My salesperson (Latrinde) was very knowledgeable and pleasant to shop with. She answered all my questions and concerns. I would recommend her to anyone I know purchasing furniture.

Latrinda was very friendly and helpful @ the East Peoria Ashley Store!

Went into the store a little before closing and not super certain about what my friend and I needed. BJ was absolutely phenomenal and greeted us upon entering, checked in on what we needed, and gave us a quick overview of the store. The store was great and we were able to find a great end table that is perfect for our space. BJ went above and beyond and helped us load it into our car. He walked us through all the paperwork and explained everything to us in layman's terms (perfect since this was our first time buying furniture for ourselves). Overall, a fantastic experience! Definitely recommend this store :)

Very helpful and clear about timeframes, pricing, financing. Gave space to make decisions but were also readily available if anything was needed.

Latrinda was excellent, very professional and worked with all of our needs! I would recommend anyone coming in to ask for her!

Adam was our sales man yesterday in the east Peoria store and did an amazing job. He was able to help us find a couch and loveseat.

Extremely helpful and knowledgeable.

Staff is very friendly

Latrinda was fantastic!!

BJ was so much help to us in picking out living room furniture. It was a very pleasant experience!

Our salesman BJ was very friendly and helpful. He even helped sell his mascot from the store. See ya soon Bernice.

Great customer service and made it very convenient for me to order over the phone instead of coming in store

BJ was incredibly helpful in the process of purchasing our new bed. Very engaged with our questions in the store. Also very clear and concise when it came to purchasing. He did this all with an incredible attitude that made it all really fun!

Joe was amazing to work with. He's very personal able. Will definitely recommend my family, friends and everyone to shop there. Him and his staff are wonderful.

We had a good salesman at Ashleys Furniture Store selling a great recliner chair. I would highly recommend him and the clearance department again. It also was at a good price that we bought the chair recliner.

BJ was great. He helped us with finding the right furniture for our mother. Highly recommend !

I'm honestly relieved shopping here was so easy. I was pretty stressed about having to furnish an apartment from scratch, but BJ and his team made it seamless. I didn't have to spend a bunch of time doing anything other than looking for what I wanted. My furniture came very quickly, and the communication was excellent. Thanks!

We had a great experience shopping for a new dining room table. Adam, (the guy who wears a cardigan sweater year round 😎), answered questions, showed us several options, and helped us get just what we wanted. Great price and great customer service!

Adam H was outstanding. Extremely knowledgeable of the product. His personality and his ability to listen to our needs and direct us to what would fit us best is why we chose to buy from Ashley Furniture

Latrinda was great, she gave us space to look around, yet was right there to answer any questions we had. Thanks for letting us borrow a tape measure. We are excited for the delivery of our new sectional.

Great experience!

Great Experience as alway sales lady did agreat a fantastic job

Latrinda was very helpful in helping me pick out a bed that I could afford. I appreciate it.

We love our new sunroom couch we purchased recently at Ashley in East Peoria, IL. Latrina Love did a awesome job telling us about the product and we are very pleased with the quality of the couch. Store manager B J Ledbetter was also very helpful. We are very satisfied customers.

Chris helped my wife and I pick out a sofa to fit our needs .Chris understood my concern over the comfort due to my back problems. Chris spent a lot of time and after many choices we finally found the right one . This was our first visit to this Ashley Store . Thank you for your patience and kindness.

Friendly and knowledgeable help finding a sofa. Latrinda was a great salesperson.

Unhappy with store policies !!! As I was Not Told floor sale items have NO warranty or Guarantee till after I Paid in full and Also was Not At All Happy being told to wait a week before I Could Pick Up the Item I hab Already Paid in Full For !!! Latrinada is not to be trusted because she is Not Up Front with all details till after it is Paid for

Wonderful experience start to finish. The staff are all very welcoming, knowledgeable, and helpful. Latrinda helped me get situated with furniture for one of our staff apartments at ICC and was an absolute delight. If you're looking for quality furniture sold by someone who really knows what she's doing, go see her! Thanks again!

Excellent so far just waiting on dilvery

Purchased an adjustable base and 2 Sealy mattresses from Latrinda . We appreciated her knowledge of the products, her patience and friendliness and help.

Adam was the best to work with. So grateful for his help with ordering my new furniture after having issues with online ordering. He was kind and understanding. Quick and easy to work with! Highly reccomend Ashley Furniture!

Latrinda was a pleasure to work with. Very friendly and helpful!

Great team members. Very knowledgeable of the products and easy to work with. I Recommend going there!!

Originally we were very pleased when we went in to look at the furniture. However, when we went to order it, the price was higher than we were told, and we did not get the free set up and delivery that we were told we would get. Overall, I was disappointed in the whole experience

Excellent service

I found exactly what I was looking for. Chris was great to work with. He answered all of my questions. He explained the different types of financing available and I picked the best one for my needs. I would definitely recommend going to Ashley furniture & outlet.

Our sales guy BJ was very helpful and had a no pushy sales.

Nice selection of furniture. Staff was very friendly and helpful.

Good experience

My wife and I went looking for something to use for a liquor cabinet not sure what,just something I could put a hasp on to lock up.Latrinda walked us through the intire store in till we found what we wanted.Was going in a small room so couldn't be huge.we found the perfect cabnet.i highly recommend Ashley furniture.Ask for Latrinda.she's very pleasant to deal with.

Latrinda was awesome. We described what we were looking for and she showed us 4 great options that we were able to narrow down to our perfect living room set. She was quick, thorough and very helpful.

Adam, the assistant manager did a phenomenal job. Very energetic and personable. Made a dreaded trip furniture shopping fun.

Everything was well organized. Michael Peak did a phenomenal job helping us find our couches and chairs.

Adam Halloway was my sales associate. I came into Ashley furniture knowing what I wanted and Adam looked it up wrote the paper out and then I had a change of mind; about 3 times lol. He is such a patient guy with a great personality I will be going back !!! ** UPDATE ** I received my furniture in excellent condition the gentleman who delivered were also great !

Latrinda was very attentive but not annoying. She let us look at our own pace but, when we were ready she handled the sale professionally.

Our salesman BJ was awesome and very accommodating to our needs! He helped us to find exactly what we was looking for and very helpful with our delivery!!! Highly recommended

Adam was a great help! He set realistic expectations for the delivery time frame and gave us the space to find the perfect couch.

I had a wonderful experience. We buy all our furniture from here. Their employees are the sweetest 💕💕

The minute we walked in the store we had Customer Service the entire visit from Michael! He helped answer all of our questions & concerns. We are very excited for our purchase to arrive to upgrade our home! 💜

They were very nice and helpful. Everything was done very timely as well.

We'll done everything was taken care of will shop with you again

I was greeted as soon as I walked in and I told the salesman what I was looking for. He showed me a few pieces that met my requirements. I decided on one and since it was an outlet floor model, I received a discount and could take it home. Michael was helpful and courteous. I was in and out with the table I wanted in 30 minutes.

Latrinda was great to work with!

Very good service. Will come back for any future needs.

Great salesman made our trip extremely easy!

BJ was very helpful and did a great job finding us what we wanted at a fair price! Highly recommend!!!

BJ is wonderful

We always go to Ashley! BJ and the staff are always friendly, knowledgeable in the pieces we want, and always makes our crazy family feel comfortable.. Every room in our home has been furnished from Ashley in East Peoria!

Michael was a great help and he helped me narrow down my search to find what i liked.

We received excellent customer service from Joe, he was very helpful and knowledgeable. We will definitely come back and purchase again from Ashley and Joe

Excellent service..

Very nice selection in store and all the staff were super helpful and very nice. Adam helped setup our order and made the price real nice for us. I believe his name was Rob. He was the other manager working and was very good with with our 2 year old.

BJ was great to work with. As we age we notice that in a lot of stores one is often followed and hounded by a sales person. BJ had the perfect touch of customer service. He was there to answer questions. Knew what the answers were but most importantly knew when to walk away to give us a little breathing room and time to talk among ourselves to make a decision. We actually left to look at other stores but returned and actually bought more than what we initially planned the day before. Thanks BJ for the assistance. I am sure we will be back.

Adam was Very nice and extremely helpful. Great experience.

Adam was a delight to work with and I would definitely shop at this store again, because of him.

Adam was awesome. Will work with him again next time

Great service, answered questions but also gave me time to look around without shadowing every step.

Adam was super helpful. He assisted us in measuring the couch we ended up purchasing to make sure it would fit in the basement. He was also quick to get back to us with any questions we had and was not pushy at all. He made the sales process an easy and painless experience. We really like the couch we purchased— it’s deep, soft, the perfect color, and will perfectly fit in our basement living room. We felt like we got a good value. With 3 kids (including one toddler), we took advantage of the warranty and are confident that it was a good investment. We are overall pleased with our experience.

Very friendly and knowledgeable service. They had just the table we were looking for.

The service and selection was great!

People were very helpful and friendly. Latrinda helped us to get the best deal. She was very knowledgeable. We went back and worked with Latrinda again. She was the same delightful woman. Very helpful and not pushy. We got a great deal and love working with her. This is the he 3rd time working with Latrinda. We will go back again.

BJ was awesome to deal with. He explained everything and seemed very knowledgeable of the products.

Our sales representative Chris was very nice, helpful and down to earth. He did a great job getting us a good deal. We can not wait until we have our new bedroom set!

Very friendly and knowledgeable!

The #1 best furniture shopping experience I've had to date. Mike went above and beyond to accommodate my needs. He wasn't pushy or phony. Nor did he make me feel like an inconvenience. He made something I was dreading a much more enjoyable experience! Thank you!

Mike was great! Very helpful. Price matched to find us the best deal. Very personable and easy to work with. Would highly recommend!

Lots if beautiful peices to choose from.. BJ was very helpful and pleasant to work with.

BJ very friendly, and professional. Highly recommend Ashley Store for your furniture needs. Very pretty line of furniture choices and reasonable prices.

BJ is an amazing person to work with! Super straight forward guy!!

Bj Ledbetter, top tier there when you needed him went the extra mile for our family. Helped in every way possible to get us what we wanted. Only came back because the customer service he provided was something you don't get now a days. Running around for many people outstanding multitasking skills!

We liked the lady who attended to our wants and things we were looking for. She gave us time and space she was very personable knowledgeable and friendly. Thanks Ashley's furniture and Latrinda

Bj Ledbetter is awesome to work with I will always shop with him.

BJ was wonderful, very courteous, very detailed in answering questions to satisfy us as customers. Thank you, BJ.

BJ was great - very impressive service.

BJ did amazing with customer service! He was able to help us find the perfect sectional at a great price! He was so understanding of our time constraint and our little one!

Chris was excellent! Courteous and accommodating I will shop there again!

Was a very awesome associate

My experience was with Michael-he’s very patient and kind! I would ask for him again!

Our sales associate, Mike Peak, was incredible! He was very friendly, helpful, and knowledgeable. The rest of the staff was also very friendly and helpful!

I had a great experience visiting Ashley today. I was helped by a very professional young man named Adam. He was respectful, and answered all my questions appropriately. I left a happy customer.

Stay away, canceled my order because it was 3 weeks late. Charged my credit card a $1000.00 restock fee. Nothing but thieves!! I'm sure they will deny why I was charged!!!

The employees at the store are great very helpful we bought furniture and they hire out to have it delivered and the delivery company put a hole in my my wall and they tell ya they contact the delivery company haven't heard nothing just keep being told we told them to contact you apparently your not a valued costumer after you pay and leave the store

Shopping was great. BJ was very helpful and helped us throughout the entire process. Highly recommend.

Thanks to BJ for the help

BJ was phenomenal! He listened to what I was interested in and took his time and cared about what I needed. Not only did I get my couch but got a dining room set! Thank you BJ, I appreciate you!

Adam was excellent to work with. Loved that we could get coffee while we were shopping.

Helped us pick the perfect bed! Very attentive! ❤️

Overall good experience

Adam was absolutely wonderful to work with and you couldn’t ask for a more caring and knowledgeable salesman!

I bought a couch in the middle of Jan. 2023. I was told it would take 3 to 6 weeks for it to be manufactured. The great news was, I was told it was in their warehouse in Normal, IL on Feb. 10, 3 weeks later. I was very happy to hear that. I paid $149. for delivery. But, when I was told the only delivery date in my area is one day a month, the first Friday of the month. This is my disappointment, I have to wait 3 weeks to have my couch delivered. So, now the couch will be sitting in a warehouse for 3 weeks, before it can be delivered. I found out they deliver two days a week to Pekin/South Pekin. I am only 7 miles from South Pekin. That didn’t matter. They said the next 6 days of that delivery area was full and could not put my couch on the truck for those days. I asked the Manager, Gary, if March 3 was fully scheduled already would I have to wait for next month. He said yes. I never thought or have heard of furniture taking 3 weeks for delivery once it is received at the warehouse. I wonder what the $149. for delivery is really going for? This kind of service is ridiculous. I would fire the scheduler of delivery. No customer service any longer.

Latrinda was a help today. There was no pressure of being followed around. Easiest time I had buying furniture. Great customer service. I would definitely shop there again.

Fast and friendly service. I needed a mattress and pursued a bit more. Great impression.

BJ was easy to talk to, pressure free, and extremely helpful. Helped make sure we got the best price that they could honor. Extremely happy with our experience. Thanks BJ!

Bj was absolutely amazing. His customer service is impeccable

She was very polite and patient. Store was technically closing and she wasn't in a rush to get us out highly recommended working with her.

Excellent to work with I haven’t made a major purchase of furniture for 17 years and she made it very comfortable for me She’s an asset to the company Thanks!

Michael was very helpful in helping us select a sofa. Was very pleased.

Adam was very helpful and showed us exactly what we were looking for. And we bought the set.

Chris was awesome! He answered all of our questions and wasn’t pushy about the sale. We used our own financing and there was no high pressure to go with house financing. The experience was very easy. Highly recommend!

I was shopping for new Living Room Furniture and my salesman was amazing. Extremely helpful in helping me decide what looked good together and even got a cart a couple of times to bring pieces of furniture from another part of the store so I could see what they looked like next to what I was wanting. Thanks so much Chris Shepard!!!!