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Ashley Store & Outlet East Peoria, IL
Ashley Store + Outlet
Store hours
Open today: 10:00 AM - 06:00 PM
About Ashley
Ashley Store + Outlet of East Peoria, IL encompasses all of what the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Ashley Store + Outlet is committed to being your trusted partner and style leader for the home. This commitment has made Ashley Store + Outlet the Largest Furniture Brand in North America with more than 1000 locations worldwide. No matter which Ashley Store + Outlet location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley Store + Outlet, we celebrate being home with you. Our locally owned and operated Ashley Store + Outlets are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store + Outlet showroom today
Customer Service
In-store offers
What our customers say
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My wife and I just purchased furniture for our sunroom with the help of Collette at the East Peoria store. She was very helpful in showing us a variety of options. She had great suggestions on choosing complementary pieces that looked great together. She was very responsive to our questions, and she gave us as much time as we needed during our multiple visits to the store. We really appreciate her time and service.
Collette was extremely helpful and friendly. We truly appreciate her service and kindness.
Latrinda was awesome. She was patient and helpful and answered my many questions
Amourinne Rickmon was very helpful and went above and beyond what most salespeople would do I’m sure that he will be able to help us again soon. Thanks for the help!
Xander was awesome! He continued to check in on us with helpful information so we felt like we were making the best decision for our family. Thank you so much!
Amourionne Rickman was a fantastic salesman and a pleasure to deal with. He helped us find what we needed and was fast and efficient during the process.
Thanks so much for the great experience! Amourionne was super helpful to my mom in her search for a new chair!! We appreciated his knowledge and suggestions!
My wife and I purchased a 4 piece patio set at Ashley Furniture store in East Peoria. Colette was the person we were working with look at furniture.. She was professional and very patient with us. She aloud us to make the decision for the purchase without any pressure. She is super to work with and very accommodating. Dave and Tina M
Amouronne Rick was absolutely the best to work with. Answered all the questions we had.
Latrinda was excellent today! Very knowledgeable, easy to talk to and made the choice easy!
Xander was great to work with and highly recommend Ashley for all furniture needs!
We recently bought some furniture for our new house and just wanted to say thank you to Colette for being so helpful in our choices and in the purchase process—especially in choosing a more comfortable mattress! She went above and beyond in explaining all the benefits of premium mattresses and sleep systems, she was patient in our decision making and made sure we found all the discounts & sale prices on everything, too. Our experience at Ashley in East Peoria was great and we’d definitely recommend shopping at that store to others!
BJ and the staff were very helpful and friendly! Their prices are decent and have a wonderful selection of furniture, highly recommend them
It was great was a very pleasant experience with Colette. She was able to assist me in every way, helped me pick out living room set. I did leave with an end table mine you 4 men work the floor watched me walk out caring the end table not one said let me help you, let me get the door. But for Colette she did a great job
Xander was very helpful with me choosing a new mattress. He was very courteous and no high pressure to buy.
The two gentlemen that helped me at Ashley's (Xander Swank &BJ) was awesome they helped me find exactly what I was looking for.
Latrinda was amazing to work with! She was very friendly, knowledgeable and never pushy.
I liked the store personally, but one of the staff did not stop following us around, furniture and everything was great but she prevented us from seeing most of the products. We were tempted to leave the second we realized. Honestly go here if you want some good mattresses or couches but be wary of this woman.
I highly recommend Ashley’s Furniture. All the staff were kind & helpful, especially Latrinda!! Thank you guys again!!
We popped in yesterday to Ashley East Peoria to find furniture for our new place. Colette greeted us & chatted for a bit. We ended up loving a sofa & couple end tables. Colette was extremely helpful telling us about all the details, as well as helping understand pick up. Highly recommend Colette if you need any help. She was a lot of fun, great energy!
Had an awesome experience
Great Customer Service! We appreciated the attention to our needs and help finding exactly what we were looking for! Thank you Connor!
Co was very helpful and made sure I knew exactly what I was getting before buying. Great salesperson!
Connor was the ideal salesperson; he asked questions about our goals and then explained how various products would meet those goals. We will be back to purchase more from Connor.
Very friendly and helpful sales lady. Would recommend this store and their employees!
Shopping at Ashley has, again, been a delight. "Co" was great to work with as were her helpers. She took time to make sure my husband and I understood completely what we were purchasing and how everything worked together. Would recommend Ashley any time. Our purchase was a queen sized bed with mattress and adjustable height. Can hardly wait for delivery.
Working with Latrinda was a joy. In the stressful work of buying furniture Latrinda made it less so. Would work with her again.
Loved the whole experience from start to finish !!
My husband and I couldn’t have been more satisfied with our experience at Ashley Furniture. Being new to the process we worked with both Connor and Dustin and they were always pleasant and knowledgeable which made the process super easy for us. We have toddlers which called for multiple trips before deciding on our furniture. They were always patient and understanding. We can’t wait for our furniture to come in! Highly recommend Ashley Furniture.
The lady that helped us was extremely good at what she did !
Co did a great job helping us with all involved purchasing are furniture. We would give her 10 stars but have 5.we will surely go back for are furniture needs.
Katrina was great! She knew all about the products and was so helpful w helping pick out my bedroom furniture. Definitely go see her in East Peoria
Very friendly, informative, most important helpful
My experience was great. Latrinda was my sale associate and she was friendly ,knowledgeable, and very informative. She answered all my questions and I would recommend her to anyone who is looking to buy furniture, accessories, etc. I really liked the stores selection and would definitely return when i need something else.
Very friendly and professional service. Colette welcomed and greeted us as soon as we entered the store. She answered all our questions and helped us with all of our needs. She went above and beyond. Our expectations were highly met.
It was just a great time to be helped by Lutrinda. She has been a great help in making our decision buying the furniture
My husband and I went in for living room furniture. We were greeted immediately by one of the salespersons Latrinda. She was very knowledgeable and answered any questions we had. We looked at several arrangements before making a decision and she was very patient. The purchase process was very easy to get through and we were on our way. If you are looking for furniture and you stop at Ashley, ask for Latrinda. You won’t be disappointed.
Colette was absolutely amazing! Best experience we've ever had shopping for a mattress! Her energy was a whole vibe.
Very good customer service skills and knowledge of the product
Latrinda is top notch! I will be going back to Ashley due to the assistance she gave me, her experience & knowledge.
Colette was great! She helped explain the whole process and everything went as smoothly as technology would allow. 😁
Collette was so kind, and thoroughly explained all our options, letting us lay on each mattress several times in all positions. We can't wait ro receive our mattress, frame, etc.
Great quick friendly, and efficient service, Latrinda was amazing and helped me find the best fit for me. Great price and amazing price on coverage for your furniture if needing any cleaning or repairs. I really enjoyed my experience and will make sure to tell friends and family to shop here. Thanks again Latrinda!
Katrina went above and beyond to make sure we were taken care of and answer any questions we had. It was great doing business with her
We went into the Ashley Store in East Peoria just intending to look. After speaking and working with Colette, we ended up purchasing a full leather living room set with power recliners. Colette made the process and prices easy to understand and we are excited to get our furniture soon! Thank you, Colette and the Ashley Store!
Latrinda was amazing! She explained everything to me and helped me pick out a great bedroom set! Very grateful for her knowledge.
Definitely recommend this place for the deals and friendly staff
Latrinda was very professional and so very nice. She answered all of our questions and was very efficient. She is very knowledgeable. We were very satisfied with her. Thank you
Latrinda was a major help in picking out pieces of furniture for my new house. She was able to find lower prices online and made the shopping experience easy. I can’t thank her enough for helping us!
Colette was very nice and helpful. Easy process !
Colette was extremely helpful, from beginning through ordering and delivery options. Very pleasant shopping and buying experience!
Connor did a very good job showing us what options were available to us
This is the post I put on Facebook! “Been searching for new recliners or loveseat for several days! Been all over Peoria , Pekin, Bloomington, East Peoria Canton. Finally made the decision! Went back to first place we looked Ashley in East Peoria. We had the best salesman! Christopher Shepard . If you need furniture don’t spend time going all over ….Go see Chris in East Peoria at Ashley Furniture . He’s the Best! Thank you Chris ! 🤗 also great sale right now!” Chris , I feel , went above and beyond to help us. He even recognized us when he saw us back. His personality and professionalism is one that all sales people should strive to maintain. He deserves recognition as an Outstanding Salesman! If you are looking for great customer service, great atmosphere and great prices see Chris Shepard at Ashley Furniture in East Peoria, IL. You will walk away smiling and most likely he set you up with exactly what you were looking for.
Absolutely amazing! Gave us time to decide, wasn't pushy at all, just an awesome first Experience! Would HIGHLY RECOMMEND and was super nice and explained everything in a way we could understand. Can’t wait to go again!
Latrinda was great! She helped me with 2 bar stools. Would recommend!!
Latrinda was wonderful to work with!! She was very kind and helpful throughout the entire process. Latrinda went above and beyond to make sure we were getting exactly what we wanted and at the best possible price. I look forward to doing business with her again in the future!!
Colette was so helpful in helping me make the perfect selection on my brand new sectional! I was anxious about getting all of the measurements correct to ensure what I picked out would fit my space. She walked me through everything. I can’t thank her enough for the extra time she put in to ensure I was going to be happy with my purchase!
Had a great enjoyable shopping experience today. Latrinda was very friendly, knowledgeable in answering questions, and attentive/patient, while showing me multiple furniture options I was interested in. A++ customer service & I will be requesting Latrinda for future furniture purchases. THANK YOU! 😊
Excellent service from Chris! He spent a lot of time and energy working out the best price to meet our requirements for new bedroom furniture.
Colette was a joy to work with. She had lots of idea's, friendly personality. She seems very experienced and knowledgeable about brands and styles. We really enjoyed talking and sharing our shopping adventure. She is a bonus to your store! GREAT EXPERIENCE!!!
Very good experience,they had exactly what we wanted with a good price,Collette was very easy to work with,we would highly recommend Ashley for your furniture needs.
Miss Latrinda honey !!!!! She did the thing , she gave us all prices we needed , made sure to be a real person and give us advice on the best mattresses , she was awesome and deserves a raise ! we walked away with a full bedroom set frame , box spring , mattress , 2 night stands and 2 dressers! Thank you again Latrinda !💕 you made it easier for us
My wife and I worked with Adam and we're very pleased with the experience. First off, he introduced himself as we entered, directed us to the areas of the store that contained the items we were looking to purchase, and then left us to look at our own pace. He didn't follow us around but we found him easily when we had decided on the furniture we wished to purchase. The whole process was simple and Adam left us to shop at our own pace. Great job!
Adam was awesome! Very knowledgeable and attentive. Answered all of our questions. Seek out Adam while shopping here!
Latrinda provided great service.
I had the greatest experience shopping at Ashley Store and Outlet. Latrinda Love is awesome, she was very helpful and understood exactly what I was looking for. I will definitely be going back in the future for any furniture needs.
We went today and Latrinda helped us find exactly what we wanted. Very attentive, friendly and helpful! Definitely recommend!
Latrinda was so pleasant and helpful to work with!
Chris helped get a great deal on my bedroom furniture. So happy and the quality is excellent!
BJ Ledbetter was awesome to work with. Helped us get great deals on all of our needs and nothing but friendly. I would recommend him if you stop in for all your furniture needs.
Latrinda was fantastic. From the moment I got to the store she took the time to help me find what was best for my budget and living situation. Ashley Furniture is lucky to have such an upbeat and knowledgeable employee. A definite asset to the team! The delivery was smooth and timely. The entire process left me want to keep my business with Ashley!
Latrinda was very nice and definately made the experience amazing!
Our salesman Chris was awesome. He sold us on stuff we didn't even think we needed, but glad we did. We will be back in the future for sure!
Latrinda was absolutely AMAZING with her bright and vibrant personality and helpful nature. She made everything so easy! I got everything I needed and barely needed to lift a finger! Did I mention she made this EASY???? I even got a store credit card which means I’ll be back to see her again and again! 10/10
Latrinda was very nice and very helpful. Definitely knows her merchandise.
I had a great time buying my new purple bed from Ashley. Latrinda Love helped me with everything, and I’m eager for it to arrive.
We were kindly greeted at the door of the East Peoria Ashley Furniture store. As we browsed the great selection of furniture several employees checked in with us to see if we had any questions or needed any assistance. Once we decided on the couch and chairs we wanted, BJ the Selling Assistant Manager answered any questions we had and worked quickly to complete our purchase. He was great to work with and made the entire experience enjoyable and seamless. When we have a need for furniture in the future we will be sure to go back.
Adam H. was a great to work with! He was patient and very helpful in talking us through our options. He’s worth finding when at Ashley E. Peoria!
I had a very positive experience at this location! I was browsing through a number of couches, and staff (Colette and others) were very responsive/helpful with checking in. They were cooperative and respectful, and helped guide me through the purchasing process while not putting any pressure on a purchase. While I have not gotten my couch yet (to verify quality), I can say the store experience was fantastic!
Love the showroom for trying out the furniture to know you’re bringing home exactly what you want. Chris was very friendly and helpful to us through the whole process!
Adam Holloway is an outstanding salesperson. He provided excellent customer service, showed unwavering patience, and was professional throughout my entire experience. I would come back again.
BJ was amazing!!! He was able to answer all of our questions and gave us a great deal! He went above and beyond to make sure we were taken care of and happy with our purchase. Would recommend to anyone who’s looking for some new furniture!
Chris did an excellent job with helping us find the livingroom furniture we want. Very friendly and knowledgeable. Thanks so much
Just bought a queen size mattress and headboard with the help of Latrinda. She did a great job helping us make a good choice and get a great deal!!
Colette was a great help and we had a great shopping experience!
Went well Colette was very helpful. Helped me find just what I was looking for. I will shop there again.
Latrinda was very helpful. She was knowledgeable and made the shopping experience easy!
Latirna was amazing! She was so patient and knowledgable. We would definitely go to her again!
Latrinda was the employee that helped me out. She was excellent and extremely outgoing!! Helped me find just what i was looking for.
Super friendly and very very helpful
Everyone was amazing
Absolutely loved my experience at the Peoria East Ashley Store. Latrinda really listened to what I was looking for and led me straight to the right couch for me within minutes. I especially appreciated her commitment to my budget, not pushing me beyond my limit, and genuinely fighting for the best price for me. Thanks for looking out Latrinda!
Latrinda @ Ashley in East Peoria is a fantastic sales lady!! Precise, attentive, & gives the best direction & deals on quality furniture!
Latrinda was extremely helpful and did great meeting our furniture needs. She provided us great customer service and my wife and I greatly appreciated how easy she made the process.
The instant we walked into the store Adam greeted us and helped us find what we were looking for. He allowed us our space to browse and we were able to ask questions if we had them. He wasn’t pushy and helped us get a really good deal on our bedroom furniture.
Joe was wonderful and made the shopping experience laid back and enjoyable. Not pushy and very helpful 😊
Adam H. was so helpful when my mom & I were looking for new furniture that would fit all of my mom’s needs. He was patient and answered all of our questions and everything was a smooth transaction.
Colette at the East Peoria location was awesome to work with on getting a new sectional. The whole experience was laid back and comforting. I would highly recommend, and I will be going back for any furniture needs in the future.
Latrinda was very knowledgeable, helpful, and patient as we had several pieces we liked and had to decide on. Great experience!
The associate was very helpful and showed me several options of the type of furniture I was looking for
Latrinda was Excellant ! She was caring, patient and was very knowledgeable on the product. Excellant customer service! I highly recommend her when visiting Ashley Furniture.
Got exactly what we were looking for at a great price. Highly suggest looking here if you are in the market for new furniture. Our saleswoman Co was great to work with.
Highly recommend Ashley in East Peoria! Co was a great help! Highly recommend asking for her if you go in!
I had great customer service at this store with Latrinda helping me from the time I got there till I left after ordering my new bed.
Stopped by to purchase a livingroom set and had the best experience. I headed to find an associate to help with the purchase and saw Latrinda. Although Latrinda was on her lunch break when I went to her for help, she immediately was willing to help us out! Latrinda went above and beyond to help not only educate me on the set I was purchasing, but also ensuring I was getting the best deal. I highly recommend Latrinda, if you’re stopping in as she is super friendly, knowledgeable, and will go above and beyond for you. Thank you so much!
Co was so helpful friendly and easy to work with
Very friendly! No pressure approach. Helpful with deals and making all arrangements!! Great experience.
I came as much my mother to buy a new couch and ended up coming out with two recliners Chris was a big help to my mother and we will certainly be doing business there again and Future thank you very much for the great customer service Chris
Chris at Ashley in East Peoria is so wonderful to work with! Incredibly knowledgable and helpful. We can’t wait to get our new sectional!
Latrinda greeted me at the door as I walked in. She was very friendly and very attentive. I went to buy a dining room set. She showed me several different kinds. I found one I like but was not 100% sure so she printed me off all the details about the table and chairs and gave me her business card with her days and hours that she was working .I would definitely return to her for any other furniture needs I might have. I purchased the table and chairs today. Thank you Latrinda!!
Chris helped us while we were shopping at East Peoria, and he was incredibly patient as we kept going back and forth on our decision. We sure appreciate his positive attitude & willingness to answer all the questions we had. We intend to be back soon. Updated to add: The professionalism from BJ, the store manager, and from our sales rep Chris continued to impress us throughout the duration of our engagement on our purchases. Thank you for the empathy & compassion you’ve shown to us!
Had a very pleasant experience today at Ashley’s. Latrinda took care us. She was knowledgeable and easy to work with.
Colette was very helpful and knowledgeable
Adam was very helpful and so friendly!!
Latrina and Adam were both amazing. Very helpful and not pushy. We were able to get the couch we needed at a great price!
Chris Shepard was extremely helpful. He was very patient with us and not pushy at all.
Latrinda was GREAT! Super helpful and knowledgeable and she got us a great deal!!
Latrina was my sales woman & she was excellent. Very friendly & showed us what we wanted to see & didn’t push us into nothing either. She definitely knows what she is doing & tells up front everything. I highly recommend her if your looking for new furniture.
Collette was truly amazing and helped us so much. Best time I have ever had shopping before
Collette did a wonderful job explaining the options and going over them with us and working toward getting us the best deal she good. Was very pleasant and helpful.
Latrinda met us with a beautiful, friendly smile. She was professional and listened to our needs. I will recommend her to others.
Latrinda was amazing from the minute we walked in the door to closing the deal!! In this day and age, it is very hard to find someone who takes pride in what he/she does. She was very pleasant to work with, and explained everything. I couldn’t have asked for a better experience! Thank you very much!!
Chris was very helpful explained everything so well could understand it! He was also very kind and it seemed like he really enjoyed helping me and enjoyed his job! Thank you, Chris!
Latrinda was absolutely AMAZING! She worked with my husband and I to find pillows and a couch. She gave us amazing advice and explained everything from material to delivery service. I was also treated wonderfully by everyone working! Thank you to Ashley and all workers!!
Very thorough and taking the time to show the options on chairs I was interested in.
We are very pleased with the service we received from Ashley furniture and the sales representative Latrinda. She greeted us when we came in and asked if we needed any assistance. She listened to our inquiry and was very knowledgeable about the products we were looking at purchasing, explaining to us the benefits and advantages of different manufacturers. We definitely appreciated the stellar service and will go back for other furniture purchases.
Colette was extremely knowledgeable and answered all our questions and concerns, which helped us make our final decision for purchase! She was definitely a pleasure to work with!!
Adam Holloway was awesome. Very patient, helpful, easy to talk to. We felt comfortable and not pressured. He was able to match prices from other stores which saved me the hassle of shopping around more. Overall an easy, smooth transaction.
Colette was absolutely fantastic to work with and the store and selection were excellent.
Collette helped us find a sleep system that checked all the boxes in our search. Her expertise and knowledge about mattress selection based on needs made our decision easy. She spoke from experience and was passionate about ensuring quality, comfort and cost. Thank you. Thank you.
Latrinda was very polite, courteous and knowledgeable at Ashley EP. She took us right to the pieces we wanted to see and took care of the transaction! Thank you !
I just wanted to share my experience I had at Ashley Furniture. Collette was very helpful. I had a lot questions and she addressed all of them. She was a great at helping me find what I needed. Thanks Collette!!!
Colette was amazing to work with! She made the process so easy! I will definitely be back!
Had the best experience with great customer service. The whole process was smooth and Colette was fantastic to work with. We love our new couch!
Had the best experience with Colette at the East Peoria Ashley location! She was super easy to talk to and work with during our experience. It was very clear how knowledgeable she was and she was able to answer all our questions. Would recommend working with her for your furniture needs!
Sales person was very nice, well-dressed and professional
Latrinda was an excellent salesperson! Very personable, knowledgeable and not pushy. We greatly appreciated her help in finding just the right accent chairs.
Adam was very helpful. Just wish you would have had more non power options for us. Not everyone wants or has power everywhere .
Latrinda was very helpful and knew the inventory that was available. I would say that she was one of the best furniture salesperson I have dealt with ever. She had a friendly and energetic personality.
The staff was very friendly and helpful. Their selection of furniture was very impressive. I definitely plan on coming straight there for any future furniture buying decisions.
We had a wonderful experience all around! From the moment we arrived Adam greeted us, was available when we needed him with questions, and was never pushy.
Buying my first couch was extremely easy because of the help of Colette!! She helped us get the best deal. Also helped us find the right size couch for our living room while staying way under budget. She was very nice/friendly and pleasant!
Chris did an excellent job giving us time to look through the showroom and assisting once we found what we wanted. Not pushy and we were very pleased with the pricing.
Adam was so helpful during my warranty claim and reselection process. I would definitely recommend services provided by him and the East Peoria Ashley Homestore!
Latrinda was so great to work with. We will back if we need more furniture.
Latrinda was great, very professional and friendly! She was also very knowledgeable! Highly recommend!
My husband and I have had the BEST experience at this Ashley Store in East Peoria. Our salesman, Chris Shepard, helped us pick out our brand new sectional couch as well as a beautiful kitchen table!! I highly recommend not only Ashley furniture, but also working with Chris. We will most definitely be back in the future!
Had a great experience there. Fast and easy. If you’re looking for someone helpful ask for BJ. He was great to work with!
Chris was the biggest help with our search for furniture for our living room. We were even able to bring it home the same day. Thanks Chris!!
I worked with Colette at the East Peoria location to purchase patio furniture. She was fantastic, patient, and very informative. She never skipped a step in helping me place an order and finding the best price. Thanks Colette!!
Colette was great!
Very friendly and easy experience. Great salesman.
BJ at the East Peoria store was not only accommodating, but kind. Pleasure doing business
Was treated with a very informative salesperson Colette. And daughter and grandson are looking forward to the beds coming in.
Thank you. Very nice lady that sold us our furniture. Will shop at Ashley in the future.
Latrinda was super sweet and helpful!
Great selection and service!!
Due to physical restraints yesterday was 1 of those rare days I was able to get out and enjoy the day. I decided to go to Ashley Furniture to look at side tables & recliners. Latrinda greeted me at the door with a warm smile & offer of assistance. I generally avoid ‘sales people’ wherever I can. But I quickly found Latrinda was not your typical ‘sales person’. She genuinely wanted to help me, not push me in to buying something I didn’t really want. I told her the state of my living room and how I was looking to transition it from a more formal look & feel to a cozy, more inviting space. She understood me right away & began leading me through the show room pointing out every piece she thought I might like & she knew every feature & maker of just about every piece in the store. Latrinda patiently waited as I took time, tried out & doubled back on anything that caught my interest. I never felt pushed, hurried, nor ignored. On the rare occasions I do get out, I want to make the most of it. Latrinda made it a wonderful experience for me.
Very nice and helpful staff
BJ was amazing and incredibly helpful.
Our sales person Latrinda Love was helpful & enjoyable to work with. She patiently showed us several pricing possibilities on several recliners. We purchased. Karen
Chris was very helpful and made shopping easy today.
As soon as I walked in Adam greeted me. I told him what I was looking for and we found exactly what I wanted!! Thanks Adam!
Went to Ashley Furniture to help my Mom find a bed. Latrinda, the sales associate, was very helpful and spent a lot of time with us making decisions. Five star service!
BJ was an excellent salesman. He spent a long time finding out exactly what we were looking for and finding our best options for several rooms of furniture!
Our salesman was very personable and we appreciated his not hovering over while we looked around and made our decision.
Such a relief to find good help for once. Thank you for the awesome service!
BJ was the best salesman we could have asked for. He was so patient with our autistic son it warmed our heart! BJ is the reason why we bought for Ashley!
Best service ever
Good quality and fair prices on most select items people are human and nice
I've had a very good experience at Ashley. Xander assisted me and was excellent with helping me finalize my order, answering my questions, and making a modification to my order. Thank you Ashley and thanks again for the help Xander!
Latrinda (sp?) was an amazing help. We had a great experience and are excited for our new couch!
Xander did a great job helping me out. Told him what I was looking for, he let me walk around for a bit then came to see if I found anything, showed me options in the style I wanted and in my price range. I wound up walking out with a sofa and love seat at a great price!
Latrinda was super helpful. Told her what I was looking for and showed me exactly what I wanted.
Latrinda was so friendly and helpful! She greeted me right inside the door and helped me find exactly what I was looking for. Very personable and provided excellent service. It really was like shopping with a friend! Thank you so much Latrinda for making my shopping trip successful with no regrets! Highly recommend!
My sales representative was named Adam. What a welcoming personality. I told him what I was looking for and he led me straight to what I needed. He gave me information about another interest for the future. The showroom was very clean and decorated beautifully. I will definitely do business with you again. Mary D
Found the table somewhere else. Chris price matched with no hassle. And are delivering it sooner for no additional cost. Quickest furniture purchase in my life.
Great environment and Xander our sales associate was knowledgeable and very helpful. Great experience 👍
We were greeted immediately upon entering Ashley East Peoria in a kind and professional manner. Latrinda helped us to choose from many selections and ultimately purchase a beautiful couch and matching recliner. So great to be treated so well. She is a pro! Highly recommend you visit this store and ask for her!!!
Xander was very helpful
Latrinda was very helpful and price matched the price on the Ashley website for us
All of my experiences with Ashley have been great. I'm always greeted with friendly faces and they always help anyway they can to find the right piece for me! Two years ago I found the perfect entertainment stand at Ashley for my living room and its still looks like the day we brought it home. Very sturdy and durable. Now, this week I went to browse for a new couch. Robert was wonderful to work with. He made sure to show me all of my options and was there for any questions or concerns. My couch will be delivered in 4 weeks and I'm so thankful for their services!
BJ is Great! He is a nice professional sales person! BJ is definitely management material! Good service is truly hard to come by these days. So thank you so very much! Be Blessed!🙏🏽
BJ was really nice and very helpful. He found us everything we was looking for. Highly recommend
Very helpful and informative!!
Robert was helpful and friendly.
Purchased a love seat and couch 3 or 4 months ago. 1 couch cushion is defective, Jerry from Ashley was very pleasant to work with to get the cushion replaced. Thanks Jerry for your help.
Xander was great. Very informative and a pleasure to work with.
Xander was incredibly helpful and worked with us to find the perfect livingroom set.
Latrinda was so helpful and the prices here are better than any other place we viewed!
We were recently at the East Peoria location and we were welcome right away by Xander , big smile and really friendly. Surely answered my questions about the method of payment we were using and he direct us to the tea of the store where the recliners were. He gave me and my husband the privacy needed to decide on our purchase but at the same time he was attentive to any question we may have. We had a great experience, closed the sale pretty fast and now just waiting for our couch-recliner to be delivered. Can’t wait and I really recommend to go and visit them if you are in the look for new furniture.
Ashley's has always been our go-to for furniture purchases. They're sales team have never made us feel pressured or uncomfortable. They are always having sales and overall it's always an easy process.
Ashley has good quality furniture. Xander was my sales person . He did a lot of checking on prices for me as well as trying to help me find new tables to match my new furniture. Was very happy with his service.
First off, Ashley have been my go too since they're existence. My experience with staff is very Friendly and helpful. Thanks Robert for choosing to help me and giving time to decide what I wanted. There was no pressure.
Chris was excellent, showed all the options and the buying process was extremely easy
Xander & BJ were great help to me in making my purchase of a new sofa. They were kind, cheerful, and not pushy. Wonderful salesmen.
Very professional no pressure extremely easy to purchase what I wanted.
Very helpful with our purchase. Would highly recommend!
Chris Shepard was great to work with. We bought 3 rooms of furniture and the price online matches exactly to the penny what we both came up with. Ashley will be my future place to go hands down. Thanks Chris
She was very helpful and knowledgeable. She found exactly what we wanted.
It was a great experience. We were greeted walking in but not followed the entire time. When we found a couple items we liked, the salesman BJ was there to answer all questions but not push us into a decision and because of that we made the choice to buy from them. Good staff!
Very attentive and helpful with questions about wall decor and mattresses- he got us in and out quickly since we were in a hurry- without sacrificing quality service!
Xander and other team members were very helpful. All were knowledgeable about every product line we considered.
LaTrinda was exceptional to work with. Not pushy and understood exactly what I was looking for.
Was able to find a mattress and bed with the help of Latrinda! She was an absolute joy to work with. She is kind and thorough and helped work through all the questions I had about the purchase. Thank you so much Latrinda!
Friendly quick service. Fair prices. BJ was very helpful.
Came in to just look and was more than impressed with the inventory. Xander was such a great help! He was thorough, knowledgeable and super easy to work with. Will be purchasing again!
They told me I would have my couch delivered today and had confirmation and even had the time sent to my email and I confirmed it. I took the time to move my couch out of the house just to have to bring it back in after I finally called the customer service for them to say they haven’t even received it at the distribution center and they will call me when it comes in.
Chris was very nice and informative. He was able to answer all my questions and help us efficiently. We found exactly what we were looking for and he gave us a good discount. I would recommend Chris when shopping at Ashley Furniture.
Latrinda was so kind and helpful in showing all of the options that the store had that were within the parameters I gave her. She gave us space and time to talk through what we wanted and try out everything she showed us. I would absolutely recommend doing business with Latrinda!
Everyone we worked with was wonderfully professional and were very understanding and willing to help.
Adam was very friendly and helpful.
Zander is Awesome !!! Great customer service and a friendly smile. Answered all of my questions and went above and beyond to help us with our needs. Definitely recommend and will shop again! Thanks Kimberly Boswell
Jerry was very helpful and friendly!!
We had a great experience. The staff at Ashley furniture were very helpful. We found exactly what we were looking for. And the process to purchase was satisfying. Thank you Xander.
BJ greeted me at the door with a smile and was EXTREMELY patient with me. Ashley Furniture is very lucky to have BJ. He is the reason why I did not shop at any other furniture store. Great job, BJ! Also, Joe, was very helpful with the furniture delivery process. FYI- Ashley movers even haul away old furniture for a fee. It doesn’t get any easier or hassle free! I highly recommend Ashley as your #1 place to shop! I could not be more pleased with my entire experience from beginning to the end!
Bj was extremely helpful! 10 out of 10 service!! Highly recommend.
Great experience. Friendly environment. BJ answered all my questions.
Was pleased with services from both young men. Courteous and answered my questions.
Fantastic customer service and prices!
Knowledgeable and helpful! Easy to work with.
Joe monday!! He is a Rockstar and this guy knows his product! He helped us pick a really great bedroom set and mattress at the price point we needed. He made the process to enjoyable and so informational. He was so patient as we were back and forth on a few options and chimed in with solid advice we asked for his opinion. If you're in the market looking for household furniture, make a stop and ask for Joe!!
Latrinda was amazing. She listened to what I wanted and needed. She was easy to work with and made my shopping experience very enjoyable. I am very pleased with my purchase & my experience. Thank you, Latrinda for being so helpful!
Xander absolutely crushed it when helping me buy a sectional. I took forever to take measurements and come back in to order it but he has the patience of a saint and was super helpful
Thanks for the help Xander!
BJ was very helpful and directed me to the exact dresser I was looking for. He was friendly and made the process very easy!
Xander was Very knowledgeable and had us in and out quickly.
BJ was so great to work with. It was a very smooth transaction Thank You BJ!
Adam was very pleasant to work with not pushy at all and let me look around at my own pace which was very much appreciated. Would definitely recommend this place to buy any furniture needs.
Salesman had great knowledge of products and sales.
Customer service was great all my questions was answered I was very satisfied
BJ was incredibly helpful. I'm a beginner to buying furniture but he was so respectful to me and my friend. Very friendly and talktive! Came in specifically to help us! Would definitely go again for my next purchase:)
I had a wonderful and great experience with the store and the associate Bj who helped us with everything and went out of his way to explain everything
The salesperson Latrinda sold me a Serta mattress today and was very nice an informational and she was not pushy and let me look around and lay on different mattresses and I would surely look her up next time I come back to the Ashley store and I would recommend her
Latinda answered all my questions and helped me select the right mattress for me.
Always great service !
Chris was helpful and the service was quick and friendly. It's better service when you go into the store rather than make a call to the store. I did not hear back after my call.
Got just what I needed!
BJ is the best . Always answers our questions. 5 stars. Great customer service.
Very nice and pleasant. Showed us several different style furniture we were looking for and directed us to another model chair that was even better. Excellent furniture store and highly recommended.
Latrinda is the best ! I’ve bought from her twice now and won’t go anywhere else for sales! She knows her products and matched the cheapest competition price
The Sales Person B.J was so helpful and stood by us as we decided on our purchases. Best sales man I have ever dealt with. Will come back and make future purchases with BJ. Thanks so much.
Adam allowed us to shop without hovering behind us and we appreciate that. He was very helpful in giving advice when choosing between 2 sets.
Latrinda was very Helpful. I highly recommend everyone to head to this Ashley Furniture. The whole staff is very patient and always there if any questions. Thank you again Latrinda 🥰🥰
Chris was knowledgeable and patient. The whole store was very friendly!
Adam and his team were wonderful!!
Xander was very polite and knowledgeable! I would definitely recommend him!!!
Great service! Salesman very knowledgeable and helpful!
Xander was great. Very helpful and excellent service.
Chris was a great resource while trying to find the right fit for us- excited about our purchase. Thank you for the help!
Joe was very helpful and friendly! helped us get a great deal on a sectional. outstanding customer service!! 10/10 would highly recommend talking to Joe. the whole atmosphere was great. very friendly staff!
No pressure. Gave pertinent information at the beginning. Left us to look. Answered all questions! Great experience
We had excellent experience at Ashley!! The salesman were extremely knowledgeable of all the items, including the quality of material, how to clean, warranty, etc. which was extremely important to us as large dog owners. We could not have been more pleased with our experience! Huge thank you to Joe M. and B.J.!!
Adam was very friendly and helpful. Made my experience a great one! Everything went quickly and smoothly! Thanks Adam! :)
Latrinda was amazing! She was very knowledgeable, helpful, patient, acknowledged my kid, did several price calculations, and even rearranged the showroom floor so I could see what the table looked like with the couch I was getting! I highly recommend her!
Had a great experience,Joe was very helpful.
Xander was very helpful, great to work with!
Today, we had a really great experience with our salesman, Chris, at the Ashley Furniture store. In a non intrusive manner, he politely followed us around and placed little mints on the covers for me and my wife as we tried out each bed on the showroom floor. I can't say enough about how pleased we were with the customer service received in this store or the number of cinnamon candies we stuffed in our pockets as we left, likely eating away at most of the commission he received from our sale. I feel confident that if I was ever put into a situation where Chris needed someone to protect him in a prison shower, I am 100% his man.
Great experience with great help! Glad we stopped in today BJ was fantastic!
Xander was more than helpful, very knowledgeable & kind. Great customer service!
BJ was great to work with.
Very disappointed
We found a couch we really liked and the staff at our local location was great. The pricing was fair, they were attentive and it was a very good experience. Our Sales person was BJ, he was really professional and knowledgeable!
He actually has great service. He has a great personality. He sure is a good people person. Thanks to him I will continue to shop with Ashley. Continue the great work👍.
I have ordered many pieces from Ashley. The furniture is great quality and I’ve never had any issues with any of it. The sales people are always knowledgeable and helpful with any questions I have. I highly recommend them.
It was easy to purchase what I needed
Latrinda was amazing! Very knowledgeable and was able to help us pick the perfect sleeper Sofa! We’ll be back!
Chris was very helpful and thorough. I highly recommend him!
Ashley sent out a 20% off flyer so I went in and bought a couch. The next day, I look online and they have the same couch listed $500 less than in their store. So they agree to match their own online price but won't honor the 20% off. To be clear, they weren't matching a competitor price. This was their own. I'd highly recommend going into the store, find what you want and then go online because if you don't, you're probably overpaying and they're not going to make it right.
BJ was just fantastic helping me and answering with all my questions. Highly recommend !
Sales person was very helpful and took the time to make sure I got the right mattress
Working with Chris was a breeze! He was very informative and thorough. His professionalism was much appreciated.
Very kind and helpful service
Xander was great and helped me with my needs!
Latrinda was very friendly and professional. Enjoyed the experience. She knew the business end of things well.
BJ is such a pleasure to work. He went over and beyond in assisting me with my “confusion state of mind!”
I give BJ Ledbetter a 5 star rating for his excellent advice and friendly, no pressure approach! So happy be able to get my new furniture in a timely manner. I've already recommended the loveseat to my daughter in Florida. Thanks so much!!!
Latrinda was very kind and helped me find exactly what I was looking for!
Wonderful experience and BJ was very helpful getting the most for our money
She was awesome; we love her and her hair!
This store always has whatever we’re looking for; may it be an entertainment center, a bar cabinet, or a dining room set. Each time, we have worked with BJ and he has made the process great. He always greets us like friends, never hovers, we always leave feeling like we got a great deal.
10 out of 10, would use Joe Monday again. Great service, and was quick and efficient.
Latrinda is amazing!
I stopped at Ashley Furniture today and Latrinda was outstanding. She helped with my purchase and explained everything!
Joe Monday did a great job showing us recliners and matching sofas. Their price is great and not an arm and a leg delivery fee. We will be back to settle with Joe on our purchase.
Great experience and great customer service. Thank you
Chris was very helpful, accommodating and professional!! Thanks for all your help!
Sean was great! He was helpful in all aspects of our purchase and accommodating to our needs with the space we were looking to furnish.
Xander was very patient answering all my questions. I asked him to look up the possible delivery dates of four different sets and he did it without hesitation. Once I decided on a set, he continued to be helpful with looking up different pieces, their prices, and delivery dates. No pressure and gave me enough space to make my decision. Would recommend him.
Adam is the best sales associate. Very helpful and kind. 5+ star service
Friendly and very helpful service, great selection!
Sean was very friendly and directed us to furniture that we liked. It was a great experience working with him!
Xander was kind and courteous, He was informative without being pushy. Enjoyed our transaction today.
Awesome help finding exactly what we was looking for
Xander was so helpful in our shopping experience at Ashley !!
Latrinda was great! So kind and knowledgeable.
2/4/2024 Originally posted great review after 1st interaction with Sean in December 2023. The situation has taken a few turns and has not been smooth.
Sean was very helpful and professional
I went to Ashley to buy a dresser for my son. They had the nicest selection in my price range. I worked with Latrinda and she did a great job showing me all the items helping me with pricing. She also went over all my delivery options in detail, which I appreciated.
I had a very good experience at Ashley’s. We were looking to furnish a new empty home and Latrinda was very helpful and patient. The location had both new showroom and outlet sales which was convenient for one-stop shopping.
Sean was very helpful helping me pick the right furniture and I was very pleased with my experience.
Latrinda was nice and patient.
Latrinda was very professional and helpfull. We appreciated her assistance.
Great friendly professional service..100% happy with service!! I will Def return..3 times I've bought from them
Service was very nice everything as expected
Xander was very personable and well informed about your merchandise. It was a very comfortable way to shop for furniture - something I normally find very stressful!
Very helpful..great experience
Chris was very friendly and helpful in what I was looking for
Latrinda was extremely helpful and very friendly and polite.
Xander was very friendly and not pushy at all. He prefaced he was new to Ashley, but we were very pleased with our service.
Great experience. Helpful and friendly Staff. Sean was extremely kind and helpful as we tried to make all the decisions that worked for our room.
Xander met us at the door smiling and greeted us. Showed us the lamps we were interested in, very attentive and was very helpful. Great salesman
Great shopping experience! Kinda had a idea on what we wanted but we were led in the right direction and found exactly what we wanted! Thank you Ashley and we will for sure return! John and Brittany
Good variety of styles, quality is good, prices are reasonable. Adam was very helpful and knowledgeable and answered all our questions. Very happy with our purchases! Highly recommend.
Great job very nice and helpful
Excellent service!
Xander was extremely helpful and very friendly.
Xander at the East Peoria store was very helpful and patient! Great experience buying at this location! Will be back again!!
I knew the couch I wanted so it was more about finding out which one was the comfortable
Latrinda was very helpful directing through the different options we had and comparing out quite a variety. Chris was also helpful for my wife the first time around.
It was a pleasure to deal with Sean at Ashley Furniture! He was friendly & knowledgeable of the available products & walked us through from start to finish! 5 stars!
Latrinda was super friendly and helpful. The whole process was quick and simple!
BJ was really nice
BJ was the literally the nicest sales person I have ever encountered. He was so pleasant and had a great smile. I wasn’t sure how the furniture was going to fit in my space so he helped me rearrange the pieces so I could visualize it better. I really appreciated your help BJ!
BJ was the most positive, pleasant person to work with. He was so kind and helped us rearrange a couch to visualize how it might look in our house. He made the whole process so easy and stress free. Thanks so much BJ!
I didn’t make a purchase today, but Latrinda was fantastic! She greeted me promptly at the door. She knows the product very well and she seemed genuinely interested in me as a person and as a customer. Having done customer service for 18 years to be a good sales person you have to know your product. I went into your competition just down the street and the employee sat in her chair. She said hello but she seemed interested and all she was worried about was talking to her coworker. As I walked out, she leaned back in her comfy office chair and said thank you for stopping by. Going into your store today was pure professionalism.
Very friendly, informative, and doesn't hound you. Great experience
She was very helpful throughout the process.
BJ was very helpful, polite and friendly. He informed me of all the possible variations I could design with the different sectionals I was interested in, making it easier to make my decision. Thank you✌️
Today we bought a couch from Ashley furniture. BJ was our salesman and greeted us at the door. He was very polite and respected our space with looking throughout the store. After my wife and I Had looked through a few couches. BJ would stop in occasionally to make sure we were doing OK, and if we had any questions once we found our couch, he was a great help and helping us check out. The process was very easy and couldn’t have done it without BJ. If you go to Ashley furniture in East Peoria, ask for BJ
Appreciated how he let us know he was there if we had questions and checked in from time to time but let us look around without hovering.
👍
Zander is professional and knowledgeable. My purchasing experience was a very pleasant one. Thanks, Zander!
Great customer service!
Excellent service and great deals. Chris Sheffield was very courteous and efficient.
Recently bought a bed frame, dresser, and sectional for Black Friday. Was able to get a discount and everyone in the store was helpful with configurations and measurements to make sure the couch we wanted could fit in our space. Thank you LaTrinda, BJ, and Adam for all your assistance!
I found the Ashley couch I wanted online and drove to the store to purchase it. Latrinda was so helpful in getting it done quickly. She price matched to my online pricing. She made sure I clearly understood all my options for delivery and warranty. I would purchase from her again!!
Terrific experience. First time shopping there. Excellent sales person. Would recommend highly. Will go back for future purchases.
Had a great experience at Ashley. Sean was very helpful and kind and we are very excited about our new sectional!
Xander was excellent! Will be back for all our future furniture purchases.
Sean was friendly, professional and work with satisfying all of our requests to the fullest. It is refreshing to interact with saleman such as Sean. Thank you!!!
Adam was great!! Highly recommend him!
Great working with Adam and the young lady at the desk! I’m sorry I have forgotten her name!
Quick and painless purchase. Will make a happier birthday and Christmas ! Thanx
Lateinda from Ashley Home store in East Peoria was so welcoming! She was very bubbly and unlike a lot of sales associates who like to follow/hover, she did not. She gave me my space which is super important! She made me feel at home and answered all of my questions. She made sure my purchase was quick and easy and let me know all of my options before committing! Definitely recommend her and and looking forward to my Zada sectional!
Prompt service helped me find what I needed.
We had Latrinda as our sales associate and I cannot say enough wonderful things about her! She was extremely knowledgeable and helpful and was not at all pushy! Exactly what we wanted in a sales associate! It was a smooth and seamless process and we will definitely be back for other item!
We had a great time shopping for our new couch! It was our first time meeting Latrinda and she will now always be my go to person. She is very dedicated to her job and making sure you get exactly what you are wanting. She’s knowledgeable and patient. We spent over 2 hours debating between a few different pieces and never once was she bothered. Thank you for all of your help and getting us exactly what we were looking for!
Sean was very helpful!
Saleswoman was pleasant and helpful. She knew the store and directed us to different companies representing the product we were looking for.
It was great working with Latrinda. She showed us a selection of sofas and got us a the best price on the one that we selected.
Adam was very helpful and professional
Great service and professionalism! Thank you
Latrinda was very helpful and informative
BJ was phenomenal. He really helped me out from what kind of color to what kind of material couch I wanted. Great person to talk to. Very understanding and patient highly recommended.
my salesman was very knowledgeable and very helpful and showed me several different things that he thought I might like. I ended up purchasing family room furniture
Latrinda was AWESOME! She was very thorough letting me know my options, very kind, and helpful. 10/10 recommend!!
The new manager Sean White was great to work with. Very friendly and helpful.
Sean was polite and quick getting paperwork done.
Xander Was a great help and helped us get our Veteran Discount as well. Will definitely come back her for our future furniture needs!!
Latrinda was extremely knowledgeable and friendly. She’s my go to!
My salesman Xander was very helpful. I was in and out of the store in less than 20 min.
I've purchased beautiful living room furniture several times from this store. Lovely styles and competitive prices.
We had a wonderful experience shopping for our new sectional. Latrinda was out sales associate and she was extremely helpful. She was very knowledgeable, courteous and made our shopping experience enjoyable. She was quick to prepare our order and answer our questions. She walked us through to show us different options but also gave us our space while we browsed. Five star associate!
We bought a bed set at Ashley’s East Peoria, and BJ was awesome to work with! He was extremely helpful and knowledgeable about the products. We highly recommend a BJ for your furniture needs. - Max & Kassie
Chris Shepherd did a great job for us. We were in looking for a bedroom set for our son. He heard what we needed, gave the best help, didn’t crowd us for a decision, but did ask the right questions for us to find and buy what we were looking for. Good pricing and great service and explanation.
Xander was very helpful in showing us the furniture and price range we were looking for.
Adam was amazing! I usually feel guilty asking the associate questions and need help with measurements (especially since purchasing my townhouse), but Adam never made me feel that way. He was very patient and knowledgeable, plus he was willing to run all around the store with me while we tried to accomplish my living room vision. I’m so excited with what I bought and am glad to be a repeat customer of Ashley! Thank you team (specially Adam) for making this an enjoyable and wonderful purchasing experience!
I had a very positive experience with Xander. It was his first day but he was able to assist me with what I was looking for without being pushy. He made sure I got the best price on each item and if he didn’t know the answer he found out right away. I would definitely shop at Ashley Furniture again!
Very helpful knew exactly what I was looking for walked away with 2 beds and 2 mattress and bed frame thank u so much 💓
I want to edit my review. I posted the day I bought the furniture. I should have waited until delivered. This has been worse experience I have ever had purchasing furniture. It has caused me so much anxiety everything from delivery to customer service and now I have learned they charged me twice. Instead of $7200 I owe $14,400!!! My credit has been affected by all this. I have filed a claim but it takes 60 days to resolve. I'm unable to get anyone from customer service at Ashley to even answer. I'm working with the finance company. I could list everything wrong that has happened since my purchase but I don't have room on this post. I will never buy from Ashley furniture again and would never recommend to anyone. I wish I could return all that I have purchased from them because it causes me stress just to look at the furniture and be reminded what I've been through. FYI I have never left a bad review before to anyone. I worked with BJ at EPeoria location to purchase a sectional and bed. He was very helpful with my purchase at Ashley's. BJ went out of his way to find out what I needed. I changed things up a few times and he was very willing to help me figure out the best option to finance. He also moved a lot of furniture around at the store to match to the sectional I wanted which made the experience even better.
Customer satisfaction regarding sales communication and price point.
Latrinda was amazing! She delivered excellent customer service! We left very pleased with our purchase and happy we chose Ashley's!
Latrinda was attentive and answered all of our questions. We got exactly what we wanted.
I stopped into the Ashley Furniture Store in East Peoria today and was greeted by a young man by the name of Xander and he helped me with my purchase of table and chairs and a sofa and a love seat. He was very knowledgeable. He was very polite and I cannot say enough nice things about him. I will be sure to visit the store and ask for him again.
Xander was a great salesman and this is his first day on the job. Very knowledgeable.
B.J. was great assisting me in finding living room furniture that fit both my style and my budget.
BJ was amazing, helped my partner and i to find the right dresser for us!! thank you again!!
BJ was awesome. Very friendly and not pushy at all. Totally appreciate the experience we had.
Service was exceptional, good assortment of furniture, very happy with purchases. If the furniture had some customization it would be 5 star.
We were met by a courteous salesperson and she met our every need and answered all our questions. Very knowledgeable about their furniture.
Very knowledgeable Latrinda got us assisted with everything we needed for our beds.
Chris was so kind, so patient he bent over backwards to help me. He told me he would do a follow up call and he followed through. He knows my customer services is.
Great experience today buying a new sectional sofa. Adam was extremely helpful and professional. I highly recommend! Thanks again, Adam!!!
BJ gave us excellent care, and was really helpful with our decision making in choosing the perfect mattress! Thank you BJ!!
BJ was absolutely wonderful to work with and was so helpful getting our family the best price! Highly recommend!
Great customer service!
Chris was awesome today! He made shopping from fla easy! Also was very informative & kept up with my indecisiveness lol.Anyway great job! Thanks Chris if you ho to Ashley hes the man!
We had a great experience. Our salesperson, BJ, was very helpful and friendly. He listened to us and directed us to exactly what we needed. Our delivery was excellent, the young men who delivered our furniture were very courteous and knew what they were doing, so it didn't take long at all to get everything set up. We are very happy with our experience. Thank you!
Had what we wanted and a good salesperson
Latrinda at Ashley Furniture in E. Peoria was very friendly and helpful. She helped me find just what I wanted.
Great service and easy process!!
Customer service is outstanding! BJ is most definitely an outstanding rep/manager with great approachable customer service skills! The store's displays are well organized with space to walk around without being overcrowded! I most definitely would recommend Ashley to my friends, & neighbors! Thanks for the warm welcome!
Latrinda was amazing! She was so kind and very helpful! I despise shopping for furniture/mattresses but she made it an absolute breeze. Thank you so much!!
I had a great experience. Chris helped me out and got me taken care of . He was nice & friendly & got me what i was looking for.
Chris was helpful with out being pushy. We appreciated his attentiveness to us with out making us feel pressured or watched like a hawk. He was knowledgeable and eager to help. We would be happy to have Chris again as a representative.
She is very polite and knowledgeable, took time to show me everything.
BJ was great to work with. He let us shop around and didn’t follow us (one of my biggest pet peeves), but he made himself readily available. He made sure I was getting the best price possible and answered questions after the sale.
BJ was awesome helping get my furniture, he gave great service! I will definitely be back
BJ was very helpful throughout our journey shopping for a couch. He was kind and not aggressive in his approach. It was very much appreciated! Thank you!
Excellent customer service. BJ was very helpful and patient. I enjoyed the whole experience.
BJ from East Peoria was fantastic! Store is beautifully decorated! This was our first visit there and won’t be our last.
BJ is always helpful with assisting me with my questions and ensures I am getting best deal. He takes the time to work with me and I never feel rushed. I loved working with him at Peoria store and was Sooooo excited to see he is now at the EP location. It was my first time at EP store and everyone was super nice and helpful. I will definitely be back!!
BJ was our salesman. Very friendly, knowledgeable, and helpful. We will be returning to purchase from BJ again and recommending him to family and friends. Overall great experience and great staff.
BJ was amazing with not only helping us pick out our couch, but helping to entertain our toddler during the whole process! He made the stressful process of buying a couch go so smoothly. I will definitely be going back because of BJs customer service!
Bj was very professional, personal, helpful, and very kind. He really listened to me and my reason for needing a recliner. I will recommend Bj, and Ashley to my friends and family. Thank You!!
Bj is a great salesman and I'll be coming back because of him!!
BJ was very friendly and knowledgeable!
Great place to hope! Very helpful. Even with changing my mind.
Enjoyed shopping in this store! Latrinda was very helpful & spent time answering questions and looking up information on the furniture I was looking at! She allowed me to look but kept checking on me to see if I had any questions! She also pointed out items that I might have been interested in. She made it a great experience!
We had an amazing experience as Ashley. Our helped I believe her name was Letrinda went above and beyond to make sure we got what we wanted.
Very knowledgeable and professional. Helped us get what we needed with affordable pricing.
Latrinda was great. She looked up several pieces for me and was ultimately able to get me all the furniture needed for my library room!
We had a great experience today purchasing new furniture! The staff at Ashley was friendly, knowledgeable, and helpful, without being pushy or overbearing. Would definitely recommend!
Latrinda was so helpful! She walked us through the store finding pieces similar to what we’d described. She didn’t pressure us and was great with our young kids we brought along. We ended up finding the perfect piece! Thank you!
A very smooth experience.
Absolutely the best customercare by Adam Halloway. He was so helpful getting me the best prices.
My experience at Ashley Home Store was very enjoyable.The staff was very pleasant and friendly. Latrinda was very helpful, she was able to help me from start to finish. She was patient and knowledgeable.
Latrinda was very helpful and patient. She was easily able to answer all our questions. Excellent shopping experience all around!
Great friendly service!
Great experience. Our salesman Chris Shepard was friendly, helpful and knowledgeable.
Sales person Latrinda assisted me in my purchase, she was very helpful and informative on the items I was looking for
Great experience with salesman, BJ! Very nice store, selection, and great service!
Totally furnished family members home in an afternoon. The store and staff were incredible! Need some furnishings for your home? Stop in and see Joe. He will help you!
Salesman was helpful and friendly
Really friendly place and have great deals. They helped me order the couch we wanted and we couldn't be happier.
I went to Ashley in East Peoria, IL looking for a king size bed and the sales rep(BJ) was very helpful and not pushy so he deserves a thank you! So Thank You to B.J.
Latrindra was very professional and helpful.
Adam was super helpful and also amazingly patient with us! We had a bedroom set all picked out, he had completed the paperwork and everything. But, as we were wrapping up, we changed our mind completely. He smiled and said “no problem at all, I’m happy you’re getting the set you really want!” The deal was unbeatable as well! He walked us through the credit application - and was instantly approved with zero hassle. My wife and I are 100% satisfied and we will absolutely be shopping here again. Tim & Hilary Pedigo
Latrines was so bubbly and full of knowledge. She's a great asset to your team! I'll be disappointed if she's not there when I go back to get that chair so keep her around!!
My significant other and I went in to browse for a new couch and Latrinda was amazing! She was able to help us find exactly what we were looking for and was very helpful, knowledgeable, and friendly!
Latrinda was extremely helpful and made the experience that I usually hate very pleasant. Very nice store and reasonable prices.
Went in and Chris was right there to help, ordered what we wanted and we were on our way!
Adam was very helpful and not pushy.
Wonderful communication and was very helpful
Awesome attention from the sales person from the time we stepped in to the time we completed the purchase transaction.
I just love to shop at Ashley. The staff is great and the furniture is awesome! We have worked with B J for many years and he always takes great care of us and the family. We only shop with him Awesome place to shop!
Podium Testing Podium Testing
I had a great experience! As soon as I walked in, Latrinda greeted me with a smile and asked how she could help! She got me exactly what I was looking for and in little time! I will definitely be shopping with the Ashley store again!!
Great customer service!
Latrinda was very outgoing, she helped 110% helping us purchase a dining room table set. Was very relaxing with Latrinda Love knowledge of showing us around the store room . We would highly recommend Miss Love! Thank you, Lori & Ron Brown
Stopped at Ashley Store just to look. BJ greeted me. Told him what I wanted to look at. He was helpful. He left me to browse the store and checked with me every so often to see if I had questions. I found a chair I liked. He helped pick out a side table. Bought 2 chairs and table at great price. Thank you BJ for your awesome service.
BJ was the best salesman in the service, he help us with a lots of questions, the service was very nice and the prices even better , highly recommend this store!
The crew here knocks it out of the park. They’re all amazing and fun and personable. Joe helped me find what I needed, even though it was last minute, and everything has been amazing. Would recommend to anyone looking for furniture.
Sales associate did a wonderful job. Lots of knowledge and very helpful.
Latrinda at this store helped me find the couch I was wanting. She showed us a similar couch and told me it was going to be just like the one I wanted. She didn’t try to sell me anything else. She told me about the amazing protection plan too! She explained everything about the pricing and she matched the price on what one I was looking at online. She didn’t make it seem like a rush, even if the store was about to close. Since the couch I got was on back order, she told me she would be staying in touch every week until I would get the product. She went above and beyond for the sale that I was purchasing.
We bought a mattress and bed frame. We are super excited for the upgrade. Joe was helpful answering our questions. It was a good experience.
Great customer service
Great customer service! I came in looked around and found an online deal that they had in the store. The Sales Specialist was very helpful, I didn’t feel pressured at all. Great place to look for furniture.
I came in just looking at couch’s and I ended up finding one me and my girlfriend both liked, we weren’t sure if we wanted to buy right now or wait, that’s when Bj Ledbetter came over and talked to us and was able to explain some more about the couch and how they were able to work with us on pricing. We talked it over for the day and called back later that night and Bj was phenomenal!! Not pushy or anything just a very helpful salesman !!!
Latrinda was absolutely amazing!! Very knowledgeable about what furniture they have and where all pieces are located. She was very patient and understanding with me deciding between 2 couches and I ended up picking a beautiful couch and chair. I needed other pieces of furniture and she was so helpful! We had great conversation and was such a pleasure having Latrinda to help me find the pieces I was looking for. Thank you so much for helping me find my forever furniture!!
Sales rep Latrinda was very helpful and talked us through various options. No sales pressure at all, made us comfortable.
I worked with both Chris and Adam and bought the perfect sofa for my space. Chris was especially patient with my huge family testing every piece of furniture and Adam’s upbeat and positive personality made me feel welcomed to ask all the questions. I was super impressed with the turnaround time with our pieces too. Overall it was a great experience. The guys were definitely available, but not pushy which is awesome since I absolutely dread dealing with salespeople.
Excellent service! Bought a new adjustable bed and was very happy with Latrinda and all her knowledge!
Adam was great to work with!
BJ was very professional and made picking out furniture a breeze. He has great customer service and was very courteous! I highly recommend anyone interested in buying furniture to let him assist you! You will not be disappointed!
B J did an exceptional job helping Me make a decision in purchasing my bookcases. Would definitely shop Ashley’s again😀
Thanks to Latrinda for her helpful attention yesterday at the East Peoria store
My husband and I were very pleased with our visit to Ashley. We purchased several pieces of furniture. BJ was very helpful. He patiently answered all of our questions. We would recommend Ashley to our family and friends!
great all around!!
I met BJ , proably the nicest furniture store rep, I have met. He answered every question , honestly and quickly. He was just honest, not just looking to sell something..loved that!!
Great salesperson. No pressure let us look but was there when needed.
Great price and service
Latrinda was outstanding. Very knowledgeable, professional and so much help when it came to finding us the best furniture at the best price point. Latrinda went the extra mile to make sure we felt listened to and taken care of. If you go to Ashley in East Peoria you absolutely NEED to ask for Latrinda- you will not be disappointed.
If you're looking to purchase new furniture, I highly recommend Latrinda, as your next sales lady! She was super friendly, patient, and answered all of our questions! She even said we could've stayed, and taken a nap on the furniture! She went above and beyond, to get us the best deal for our purchase!
Latrinda and the rest of staff at Ashley's was wonderful. I was in need of furnishing my entire home and within an hour we completed the task. Latrinda was very knowledgeable and so welcoming.
BJ was great to work with. He made sure we got the sectional we wanted for the best possible price.
Ms Love was very knowledgeable about the mattress and the recliners we looked at. She is very pleasant and most of all not pushy. My sister and I enjoyed dealing with Ms Love.
Great sales staff and looks out for the customer.
They are very quick and efficient, all were very welcoming from the moment we walked in. Bj was great to work with got us all taken cared of in no time. Definately will return!!
We had previously worked with BJ at the Peoria location and this time around it was no different than the first. He was great at helping us choose the right mattress.
Staff was very nice and helpful. We always enjoy shopping at Ashley’s.
Latrinda was so helpful and made the process easy to order our outdoor furniture. She was especially patient and understanding of my 2 young kids being there too, so I appreciate it! We’ve gotten furniture there before and it’s always been a great experience.
Got my couch from here recently and I absolutely love it and it came in a timely manner.
Latrinda was amazing and very knowledgeable and extremely helpful in making my purchase.
Latrinda was great
Best service ever
**Poor quality, buy something used and higher quality if on a budget. Review isn't specific to store, but overall business. Furniture they sell looks great in the showroom and they have seemingly affordable prices. But the reality is the furniture will not withstand the wear and tear of a family with children. My Ashley pieces (dining room table/chairs & sectional) are in the worst shape of all furniture in my home and have had them less than 5 years. Much happier with my used Lazy Boy and Thomasville couches...more comfortable and maintaining shape.
I am truly amazed and excited about my experience working with Latrinda at Ashley Store. Latrinda was enthusiastic, knowledgeable, kind, courteous, and was able to assist me with finding exactly what my family needed. She was relatable efficient and I will definitely be recommending her to my friends and family. Thank you again for all that you guys did!
Latrinda was very helpful during our purchase process.
Latrinda was amazing! She was very helpful and efficient at her job. We are so thankful for Latrinda’s help
Super nice people working here.
Great service and good deals! Latrinda was super kind and helpful!!
Super nice amazing service 🙂💯
BJ was so friendly and professional! So nice to work with and took time to explain everything and help.
I had a great shopping experience with Chris and Gary, they were super helpful! I’m just waiting for my new dining set now. Thanks
All though I have had some disappointing aspects of my orders with Ashely’s, I can say I like my furniture and the customer service worker BJ is Amazing. He helped us through all of our troubles with the organization. He made us feel welcome and like our business was appreciated even when we had a bunch of problems arise. My bed that was recommended to me is comfy as well and my bed set is pretty. I would recommend though Ashley organize their website better so it would stop being inconvenient for customers and stores. Thank you BJ for all your hard work and being patient with us.
Came looking for a sectional that will fit in our basement. The service was wonderful: knowledgeable, professional and friendly.
BJ was very friendly and helpful. He did a great job helping us with our purchase!
We had a fantastic experience at Ashley furniture. BJ was very engaging with us and the kids. He was kind and patient with both of our daughters, informative without being pushy. He even helped distract our daughter who is autistic. Thanks so much for your help! We will definitely shop here again.
Chris Shepard was knowledgeable and very helpful & courteous, easy to work with
This is the first time I walked in into an Ashley store and didn’t get stormed by seller employees trying to make you buy furniture. BJ from the moment we walked in, he gave his name and plain and simple welcomed us and let us know he would be there to help us if needed. Really friendly and professional. Gave us a hell of a deal in multiple items. Thank you BJ. v/r
B.J. & Adam were amazingly helpful with purchasing a Purple mattress. We liked that they weren’t pushy and were upbeat and friendly. We’ll be recommending for sure. Give them a raise!
Latrinda our sales professional At Ashley Home Store Outlet in East Peoria IL was very professional knowing her product well and answering all of our questions thoroughly - although we decided to wait on a purchase at this time we will definitely contact her again when we are shopping for our new furniture needs - my husband retired last year from a 27 year career in auto sales and he was very impressed with Latrinda’s product knowledge and enthusiasm for her furniture acuity - we will definitely recommend her to friends and our family!
Chris helped me find the exact furniture I was looking for. He is experiencied and knowledgeable😊
I will always go to BJ he is a diamond! Always has a smile on his face and helps you find exactly what you need!
Chris Shepard, Best salesman I’ve worked with in years. Wish he was closer to me. I would hire him in a minute.
Very professional and extremely helpful.
BJ was a great salesperson to deal with. Made the ease of buying furniture enjoyable. Thank you BJ!
My experience was amazing. BJ understood our requirement and the challenges we had and made great recommendations. Really appreciate the support.
Today we had very Good in Peoria at Ashley furniture, and that to Particularly we are very happy with Latrinda she is the best sales executive explaining the details and advantages.
Joe Monday was extremely helpful with the entire process.
Latrinda provided excellent customer service today! She is super knowledgeable , helpful and friendly. We highly recommended. A great experience! Thank you!
The salesman, Chris, was very knowledgeable,and very helpful. A great shopping experience,I will be shopping here in the future.
The sales person was very helpful and very nice. The chair we selected will take 4 to 8 weeks to get. Normally we would not want to wait that long especially since it was available online within 2 weeks. But in this case we were not in a hurry and the sales person made us want to buy from her.
Great experience! Very helpful and very friendly
BJ at East Peoria Ashley store was very helpful and informative about each and every item/product that we looked at. BJ helped us pi k the perfect adjustable frame and mattress! I highly recommend BJ if you are in the market for new bedding or furniture!! Job well done BJ, thank you!
B.J. and the office staff who answered my initial questions over the phone were great! Awesome customer service!
BJ was very helpful and all the staff were very welcoming! We were in and out quickly. We had our 3 year old with us and BJ was wonderful with her and including her in our shopping. Much appreciated!
BJ from Ashley was very helpful, extremely cooperative and definitely deserves a raise. He was on his game the second we walked in all the way to the second we left. The store was very clean and welcoming. Without a doubt I would consider buying more furniture from here in the future.
I went into Ashley's, located in East Peoria, to get some ideas and to see what was available. I met BJ and he as well as his staff were very professional. I had never been to this location before and BJ asked me what I was looking for. BJ was friendly and made purchasing experience very pleasant. I will definitely shop here again and tell others to do so as well.
We had a great experience today at Ashley in East Peoria! BJ was so polite and helpful the minute we walked into the building. He pointed us in the direction of what we were looking at and then gave us plenty of space to think. He got us some great deals and was so patient when we decided to think about it. We ended up back at Ashley and got our dream living room set! 10/10 would recommend this place and BJ!
Joe Monday was very helpful with furniture selections and problem solving. Excellent customer service
Latrinda was absolutely wonderful during my search of storage for my bathroom. Whereas, other employees seemed to avoid making eye contact or even speak, she was the complete opposite. Latrinda eagerly greeted me once I entered the store and was very supportive during this search. I wish to thank her for her service.
The floor consultants were very attentive and helped me evaluate all of the available options for the furniture I was seeking! I had visited many furniture stores and Ashley had the best prices for quality pieces. Thanks for your help, Latrinda!
Adam and Bj are amazing and gave a great deal on a sectional would recommend everyone to visit them
Adam was a phenomenal help for my mom and I while we were looking for a sectional couch for her house. He was very accommodating and knew when we needed his input on comparing furniture and when we needed time to talk it out ourselves. If I needed to buy more furniture I would want Adams help 10/10
Warranty on the sale wasn't fully explained until deal was written. We were under the assumption it came with the purchase of the product not a optional add on. We had already sat long enough, we did not want wait for him to rewrite. Also, we picked up the purchased item and they would not wrap item. Reluctantly, gave us a couple of pieces of cardboard to protect top of table during transport.
Latrinda was so amazing. She found exactly what I wanted 10 out of 10 would recommen
When we arrived we met Latrinda . She had a smile on her face and was very friendly. She asked what we were looking for and showed us what we asked about. We let her know we were not sure what we wanted. She let us look around and came and checked on us to see if we had any questions. After we decided what we were getting she got the sale put together, double checked her math and asked the dock workers to load our truck. Thank You Latrinda for all your help!
Wonderful, fast, and easy visit. Latrinda was very friendly and helpful.
Latrinda was very knowledgeable and super nice!!
I got helped by a guy named BJ and he was very friendly at the store.
589-BJ LEBETTER 2 HELPED US. VERY PROFESSIONAL, GREAT PERSONALITY, WE ENJOY SHOPPING AT ASHLEY'S.
Latrinda greeted us right away with getting a mattress. She was very friendly and helpful. I appreciate her kindness and I will definitely ask for her if I return. Thank you so much!!
Great experience
Great customer service
Very nice and helpful laid back easy to make my purchase very timeless laid back crew special Thanks to Latrinda and her amazing team…
BJ is nice guy and providing all the required information about the product we were interested.
BJ helped me order a matching loveseat and ottoman to match my current sofa. He was very professional and extremely helpful and went over and beyond my expectations. I definitely would recommend him and Ashley Furniture!
Bj was the most knowledgeable and courteous salesman, I have ever come across. His big smile, says a lot, too.
Adam was great to work with! We didn't end up buying, but we will be back when the time is right to talk with him again!
Went with a coupon and was treated well by the assistant manager who helped me. Pleasant experience would definitely suggest if you are looking for some good service and well priced furniture.
I had not purchased from here before but was happy with my experience. Chris was a good sales person and made sure I knew specific information and got what I needed. All staff were really friendly.
Stopped in hoping to take a recliner home with me that day. Adam was so helpful showing me what I needed! They have such a huge selection and I could easily go broke in there, if I ever get to remodel my whole house. Finally picked a recliner out from their selection, but would have had to wait 3 to 4 weeks for the order. Which is not too bad considering it used to be about 6 mos during covid. I was going to pass because I needed something that day, but Adam made some calls and made it happen! He was so helpful explaining everything they had to offer with financing too! He also personally loaded it in my car! Def 5 stars!🙌 Will be a repeat customer!
A wide variety of furniture. The staff is very friendly. When I went to buy a recliner sofa they gave me opportunity to buy the same sofa is a sale starting just next week on this store. I saved a lot on the sale for same furniture I was looking for and they also offered me an interest free payment plan.
I enjoyed shopping at Ashley. My salesperson (Latrinde) was very knowledgeable and pleasant to shop with. She answered all my questions and concerns. I would recommend her to anyone I know purchasing furniture.
Latrinda was very friendly and helpful @ the East Peoria Ashley Store!
Went into the store a little before closing and not super certain about what my friend and I needed. BJ was absolutely phenomenal and greeted us upon entering, checked in on what we needed, and gave us a quick overview of the store. The store was great and we were able to find a great end table that is perfect for our space. BJ went above and beyond and helped us load it into our car. He walked us through all the paperwork and explained everything to us in layman's terms (perfect since this was our first time buying furniture for ourselves). Overall, a fantastic experience! Definitely recommend this store :)
Very helpful and clear about timeframes, pricing, financing. Gave space to make decisions but were also readily available if anything was needed.
Latrinda was excellent, very professional and worked with all of our needs! I would recommend anyone coming in to ask for her!
Adam was our sales man yesterday in the east Peoria store and did an amazing job. He was able to help us find a couch and loveseat.
Extremely helpful and knowledgeable.
Staff is very friendly
Latrinda was fantastic!!
BJ was so much help to us in picking out living room furniture. It was a very pleasant experience!
Our salesman BJ was very friendly and helpful. He even helped sell his mascot from the store. See ya soon Bernice.
Great customer service and made it very convenient for me to order over the phone instead of coming in store
BJ was incredibly helpful in the process of purchasing our new bed. Very engaged with our questions in the store. Also very clear and concise when it came to purchasing. He did this all with an incredible attitude that made it all really fun!
Joe was amazing to work with. He's very personal able. Will definitely recommend my family, friends and everyone to shop there. Him and his staff are wonderful.
We had a good salesman at Ashleys Furniture Store selling a great recliner chair. I would highly recommend him and the clearance department again. It also was at a good price that we bought the chair recliner.
BJ was great. He helped us with finding the right furniture for our mother. Highly recommend !
I'm honestly relieved shopping here was so easy. I was pretty stressed about having to furnish an apartment from scratch, but BJ and his team made it seamless. I didn't have to spend a bunch of time doing anything other than looking for what I wanted. My furniture came very quickly, and the communication was excellent. Thanks!
We had a great experience shopping for a new dining room table. Adam, (the guy who wears a cardigan sweater year round 😎), answered questions, showed us several options, and helped us get just what we wanted. Great price and great customer service!
Adam H was outstanding. Extremely knowledgeable of the product. His personality and his ability to listen to our needs and direct us to what would fit us best is why we chose to buy from Ashley Furniture
Latrinda was great, she gave us space to look around, yet was right there to answer any questions we had. Thanks for letting us borrow a tape measure. We are excited for the delivery of our new sectional.
Great experience!
Great Experience as alway sales lady did agreat a fantastic job
Latrinda was very helpful in helping me pick out a bed that I could afford. I appreciate it.
We love our new sunroom couch we purchased recently at Ashley in East Peoria, IL. Latrina Love did a awesome job telling us about the product and we are very pleased with the quality of the couch. Store manager B J Ledbetter was also very helpful. We are very satisfied customers.
Chris helped my wife and I pick out a sofa to fit our needs .Chris understood my concern over the comfort due to my back problems. Chris spent a lot of time and after many choices we finally found the right one . This was our first visit to this Ashley Store . Thank you for your patience and kindness.
Friendly and knowledgeable help finding a sofa. Latrinda was a great salesperson.
Unhappy with store policies !!! As I was Not Told floor sale items have NO warranty or Guarantee till after I Paid in full and Also was Not At All Happy being told to wait a week before I Could Pick Up the Item I hab Already Paid in Full For !!! Latrinada is not to be trusted because she is Not Up Front with all details till after it is Paid for
Wonderful experience start to finish. The staff are all very welcoming, knowledgeable, and helpful. Latrinda helped me get situated with furniture for one of our staff apartments at ICC and was an absolute delight. If you're looking for quality furniture sold by someone who really knows what she's doing, go see her! Thanks again!
Excellent so far just waiting on dilvery
Purchased an adjustable base and 2 Sealy mattresses from Latrinda . We appreciated her knowledge of the products, her patience and friendliness and help.
Adam was the best to work with. So grateful for his help with ordering my new furniture after having issues with online ordering. He was kind and understanding. Quick and easy to work with! Highly reccomend Ashley Furniture!
Latrinda was a pleasure to work with. Very friendly and helpful!
Great team members. Very knowledgeable of the products and easy to work with. I Recommend going there!!
Originally we were very pleased when we went in to look at the furniture. However, when we went to order it, the price was higher than we were told, and we did not get the free set up and delivery that we were told we would get. Overall, I was disappointed in the whole experience
Excellent service
I found exactly what I was looking for. Chris was great to work with. He answered all of my questions. He explained the different types of financing available and I picked the best one for my needs. I would definitely recommend going to Ashley furniture & outlet.
Our sales guy BJ was very helpful and had a no pushy sales.
Nice selection of furniture. Staff was very friendly and helpful.
Good experience
My wife and I went looking for something to use for a liquor cabinet not sure what,just something I could put a hasp on to lock up.Latrinda walked us through the intire store in till we found what we wanted.Was going in a small room so couldn't be huge.we found the perfect cabnet.i highly recommend Ashley furniture.Ask for Latrinda.she's very pleasant to deal with.
Latrinda was awesome. We described what we were looking for and she showed us 4 great options that we were able to narrow down to our perfect living room set. She was quick, thorough and very helpful.
Adam, the assistant manager did a phenomenal job. Very energetic and personable. Made a dreaded trip furniture shopping fun.
Everything was well organized. Michael Peak did a phenomenal job helping us find our couches and chairs.
Adam Halloway was my sales associate. I came into Ashley furniture knowing what I wanted and Adam looked it up wrote the paper out and then I had a change of mind; about 3 times lol. He is such a patient guy with a great personality I will be going back !!! ** UPDATE ** I received my furniture in excellent condition the gentleman who delivered were also great !
Latrinda was very attentive but not annoying. She let us look at our own pace but, when we were ready she handled the sale professionally.
Our salesman BJ was awesome and very accommodating to our needs! He helped us to find exactly what we was looking for and very helpful with our delivery!!! Highly recommended
Adam was a great help! He set realistic expectations for the delivery time frame and gave us the space to find the perfect couch.
I had a wonderful experience. We buy all our furniture from here. Their employees are the sweetest 💕💕
The minute we walked in the store we had Customer Service the entire visit from Michael! He helped answer all of our questions & concerns. We are very excited for our purchase to arrive to upgrade our home! 💜
They were very nice and helpful. Everything was done very timely as well.
We'll done everything was taken care of will shop with you again
I was greeted as soon as I walked in and I told the salesman what I was looking for. He showed me a few pieces that met my requirements. I decided on one and since it was an outlet floor model, I received a discount and could take it home. Michael was helpful and courteous. I was in and out with the table I wanted in 30 minutes.
Latrinda was great to work with!
Very good service. Will come back for any future needs.
Great salesman made our trip extremely easy!
BJ was very helpful and did a great job finding us what we wanted at a fair price! Highly recommend!!!
BJ is wonderful
We always go to Ashley! BJ and the staff are always friendly, knowledgeable in the pieces we want, and always makes our crazy family feel comfortable.. Every room in our home has been furnished from Ashley in East Peoria!
Michael was a great help and he helped me narrow down my search to find what i liked.
We received excellent customer service from Joe, he was very helpful and knowledgeable. We will definitely come back and purchase again from Ashley and Joe
Excellent service..
Very nice selection in store and all the staff were super helpful and very nice. Adam helped setup our order and made the price real nice for us. I believe his name was Rob. He was the other manager working and was very good with with our 2 year old.
BJ was great to work with. As we age we notice that in a lot of stores one is often followed and hounded by a sales person. BJ had the perfect touch of customer service. He was there to answer questions. Knew what the answers were but most importantly knew when to walk away to give us a little breathing room and time to talk among ourselves to make a decision. We actually left to look at other stores but returned and actually bought more than what we initially planned the day before. Thanks BJ for the assistance. I am sure we will be back.
Adam was Very nice and extremely helpful. Great experience.
Adam was a delight to work with and I would definitely shop at this store again, because of him.
Adam was awesome. Will work with him again next time
Great service, answered questions but also gave me time to look around without shadowing every step.
Adam was super helpful. He assisted us in measuring the couch we ended up purchasing to make sure it would fit in the basement. He was also quick to get back to us with any questions we had and was not pushy at all. He made the sales process an easy and painless experience. We really like the couch we purchased— it’s deep, soft, the perfect color, and will perfectly fit in our basement living room. We felt like we got a good value. With 3 kids (including one toddler), we took advantage of the warranty and are confident that it was a good investment. We are overall pleased with our experience.
Very friendly and knowledgeable service. They had just the table we were looking for.
The service and selection was great!
People were very helpful and friendly. Latrinda helped us to get the best deal. She was very knowledgeable. We went back and worked with Latrinda again. She was the same delightful woman. Very helpful and not pushy. We got a great deal and love working with her. This is the he 3rd time working with Latrinda. We will go back again.
BJ was awesome to deal with. He explained everything and seemed very knowledgeable of the products.
Our sales representative Chris was very nice, helpful and down to earth. He did a great job getting us a good deal. We can not wait until we have our new bedroom set!
Very friendly and knowledgeable!
The #1 best furniture shopping experience I've had to date. Mike went above and beyond to accommodate my needs. He wasn't pushy or phony. Nor did he make me feel like an inconvenience. He made something I was dreading a much more enjoyable experience! Thank you!
Mike was great! Very helpful. Price matched to find us the best deal. Very personable and easy to work with. Would highly recommend!
Lots if beautiful peices to choose from.. BJ was very helpful and pleasant to work with.
BJ very friendly, and professional. Highly recommend Ashley Store for your furniture needs. Very pretty line of furniture choices and reasonable prices.
BJ is an amazing person to work with! Super straight forward guy!!
Bj Ledbetter, top tier there when you needed him went the extra mile for our family. Helped in every way possible to get us what we wanted. Only came back because the customer service he provided was something you don't get now a days. Running around for many people outstanding multitasking skills!
We liked the lady who attended to our wants and things we were looking for. She gave us time and space she was very personable knowledgeable and friendly. Thanks Ashley's furniture and Latrinda
Bj Ledbetter is awesome to work with I will always shop with him.
BJ was wonderful, very courteous, very detailed in answering questions to satisfy us as customers. Thank you, BJ.
BJ was great - very impressive service.
BJ did amazing with customer service! He was able to help us find the perfect sectional at a great price! He was so understanding of our time constraint and our little one!
Chris was excellent! Courteous and accommodating I will shop there again!
Was a very awesome associate
My experience was with Michael-he’s very patient and kind! I would ask for him again!
Our sales associate, Mike Peak, was incredible! He was very friendly, helpful, and knowledgeable. The rest of the staff was also very friendly and helpful!
I had a great experience visiting Ashley today. I was helped by a very professional young man named Adam. He was respectful, and answered all my questions appropriately. I left a happy customer.
Stay away, canceled my order because it was 3 weeks late. Charged my credit card a $1000.00 restock fee. Nothing but thieves!! I'm sure they will deny why I was charged!!!
The employees at the store are great very helpful we bought furniture and they hire out to have it delivered and the delivery company put a hole in my my wall and they tell ya they contact the delivery company haven't heard nothing just keep being told we told them to contact you apparently your not a valued costumer after you pay and leave the store
Shopping was great. BJ was very helpful and helped us throughout the entire process. Highly recommend.
Thanks to BJ for the help
BJ was phenomenal! He listened to what I was interested in and took his time and cared about what I needed. Not only did I get my couch but got a dining room set! Thank you BJ, I appreciate you!
Adam was excellent to work with. Loved that we could get coffee while we were shopping.
Helped us pick the perfect bed! Very attentive! ❤️
Overall good experience
Adam was absolutely wonderful to work with and you couldn’t ask for a more caring and knowledgeable salesman!
I bought a couch in the middle of Jan. 2023. I was told it would take 3 to 6 weeks for it to be manufactured. The great news was, I was told it was in their warehouse in Normal, IL on Feb. 10, 3 weeks later. I was very happy to hear that. I paid $149. for delivery. But, when I was told the only delivery date in my area is one day a month, the first Friday of the month. This is my disappointment, I have to wait 3 weeks to have my couch delivered. So, now the couch will be sitting in a warehouse for 3 weeks, before it can be delivered. I found out they deliver two days a week to Pekin/South Pekin. I am only 7 miles from South Pekin. That didn’t matter. They said the next 6 days of that delivery area was full and could not put my couch on the truck for those days. I asked the Manager, Gary, if March 3 was fully scheduled already would I have to wait for next month. He said yes. I never thought or have heard of furniture taking 3 weeks for delivery once it is received at the warehouse. I wonder what the $149. for delivery is really going for? This kind of service is ridiculous. I would fire the scheduler of delivery. No customer service any longer.
Latrinda was a help today. There was no pressure of being followed around. Easiest time I had buying furniture. Great customer service. I would definitely shop there again.
Fast and friendly service. I needed a mattress and pursued a bit more. Great impression.
BJ was easy to talk to, pressure free, and extremely helpful. Helped make sure we got the best price that they could honor. Extremely happy with our experience. Thanks BJ!
Bj was absolutely amazing. His customer service is impeccable
She was very polite and patient. Store was technically closing and she wasn't in a rush to get us out highly recommended working with her.
Excellent to work with I haven’t made a major purchase of furniture for 17 years and she made it very comfortable for me She’s an asset to the company Thanks!
Michael was very helpful in helping us select a sofa. Was very pleased.
Adam was very helpful and showed us exactly what we were looking for. And we bought the set.
Chris was awesome! He answered all of our questions and wasn’t pushy about the sale. We used our own financing and there was no high pressure to go with house financing. The experience was very easy. Highly recommend!
I was shopping for new Living Room Furniture and my salesman was amazing. Extremely helpful in helping me decide what looked good together and even got a cart a couple of times to bring pieces of furniture from another part of the store so I could see what they looked like next to what I was wanting. Thanks so much Chris Shepard!!!!
Really didn’t expect to find what I was looking for, but was pleasantly surprised. Latrinda was extremely helpful and provided great service. Will return to this store.
Wonderful salesman, Adam. Pleasant and efficient. Clean store with a great variety. Part outlet. Good prices.
BJ did a great job, we were impressed at how attentive, analytical, and thorough he was🙂. We will not have any concerns about coming back to Ashley’s for our future furniture needs.
BJ was great to work with!
Very friendly and knowledgeable.
Great service!
Loved his service!!! I did not feel like he was following me around the store when I was looking (which i HATE) and he made everything easy when financing my couch :) financed a dresser as well and the employee was SO helpful in getting me at a price I can afford
BJ Ledbetter was great. he gave us all the time we needed no pushing. No, trying to over sell worked great with us Thank you
Great experience!
Very friendly and helpful great experience
Amazing customer service!!
Latrinda was great. Amy was awesome.
Our sales person, Latrindra, was friendly, helpful, and did not use any high pressure sales techniques which I appreciated. The Assistant Manager and Store Manager, Gary, were very congenial and made every attempt to earn my business and trust.
Greeted right away! Latricia was very helpful & answered all my questions. She did a great job
BJ was very helpful and knowledgeable and made the experience fun
BJ was very helpful and I will definitely return to Ashley Homestore! Thank you for all of your help!
Bj was very helpful and friendly
Absolutely wonderful customer service! Focused on meeting our urgent needs for a family member needing a same day recliner. Swift service, good deals including warrenty. Highly recommend!
Great deals by a wonderful salesman. BJ went above and beyond to help my family get a much needed sectional. Thank you BJ
Awesome experience. BJ will take care of you. We are very happy we chose Ashley once again.
Very knowledgeable sales lady
Adam was amazing in assisting Marshell and I today. Thank you for your patience in dealing with us. We are excited with the matress selection today and your non pressure sales. look forward to working with you in the future.
My husband and I both are very pleased with our experience at Ashley! We worked with Chris, he was very knowledgeable about the products and able to answer all the questions we had. We cannot wait for our new furniture to arrive! Thank you Chris for all of your help!
BJ was wonderful. He was attentive, patient, and knowledgeable. He made the experience painless!
I send all my clients to BJ and they are always pleased and happy to work with him!
Sales person Michael was very friendly.
BJ was very helpful and knowledgeable about the furniture and policies in the store. Very friendly and personable, great to speak to and made me feel welcome and comfortable.
BJ was a great salesman. Helpful, knowledgeable and attentive (but not too attentive) 😉
BJ did an amazing job helping us furnish our first home!! He allowed us to go around and look at the furniture on our own, but was there to help the moment we had a question. He was patient as we continued to add on additional products, even after he had already priced everything out. BJ answered any questions we had. We had been to many other stores looking for furniture and always felt the salesmen were too pushy and made the experience stressful and not enjoyable. BJ did the exact opposite! We cannot thank him enough for all of his help!!
I found a good collection there, Adam from Ashley team was cooperative. Thanks Ashley. Just the delivery Estimation date is my concern, if it could be shorter I would give 5 Starts.
Kendra was great she is professional and knows her job well i am happy with the sevice we received .
It would be nice if they would sell a display item when none were in their warehouse and it would be a 6 week wait for an item to be shipped.
Latrines was a huge help and extremely knowledgeable about the sofas and recliners. She really made us feel welcomed and NOT at all pushy.
*update* Our furniture was delivered damaged in September after waiting 4 months for its arrival. We still have yet to have it fixed. Emailed customer service who is pretty much telling me I have to either let them take the furniture back to the store to fix, take time off of work or waste a family/friends time to come to come sit at my house while they are here. No compensation for my time or inconvenience when this is their mistake. We paid thousands of dollars for low quality service/products. 10/10 do not recommend shopping this company. They are a headache to work with. We had the pleasure of working with BJ and Jennifer. Excellent and timely service. Both very helpful answered all of our questions with a smile. Even with a rambunctious toddler straggling with us they made us feel welcome.
B.J. was super friendly, showed us the recliners we wanted to see and came to check on us without being pushy. We really liked the service and bought 2 chairs.
BJ at the EP store was amazing! Great customer service and helped us with everything! Definitely recommend!
BJ was amazing to work with. Very attentive, informative, and no pressure type of guy. He even took pieces apart right on the sales floor to allow us to see our vision for the furniture.
Latrinda was very attentive to my needs. She asked specific questions for my concerns. She was wonderful and fun to work with.
I’m a little behind on leaving this review but Michael at Ashley did a great job helping us get the chair that my wife wanted. It was a good experience.
Great experience and great prices. Latrinda was very helpful, friendly and fun! Will buy from them again.
Latrinda was a pleasure to work with. She followed up after our initial visit and was so friendly, helpful, and responsive. Thanks Latrinda, can’t wait to have our new living room set!
We loved Mike. He was amazing. He listened to our needs and our wants while shopping for our bedroom outfit. He was fun and did over and beyond to make our experience perfect. If we go to buy another "want" we "want" him on our side....Happy Holidays!!
Excellent experience shopping at the store, Mike was very knowledgeable and helpful, we never felt pressured and they price matched our table to match what was on Ashley’s website.
My overall experience with this store was suburb Mike was very helpful and knowledgeable. I normally don't like buying furniture but this experience was very enjoyable. I will definitely in the future purchase my furniture from this store.
The sales people were all very helpful answered all questions were very professional and friendly and explained everything very well and even got us a very fast delivery time even with all the holiday chaos.
Kendra was great! She helped me with any questions I had. I would strongly recommend coming to the East Peoria store and working with Kendra! They had a wide variety of items to look from.
I had the best experience today at Ashley Home Store in East Peoria. Great customer service! After walking around for almost 2 hours (because I’m very indecisive) and finally choosing what I needed, Chris was able to get me checked out in a timely manner. The process was fast and easy. No headaches ! All the staff including the store manager were very polite and welcoming. Will be back!
Was a great experience. Michael was very helpful, knowledgeable, & personable. I feel good about my purchase. Thank you so much!
My sales person was very helpful from the first day. I came in for my mom and came back for myself. Quick & Easy process much Appreciated, thanks again Mike!
Good service, friendly and knowledgeable design consultant.
Chris at Ashley in East Peoria was extremely helpful and friendly. He helped me find exactly what I was looking for and did everything he could to give me the best deals and stick to my budget. I would highly recommend working with Chris!!
Chris was very patient and helpful.. worked out a good deal for us
I was shopping for a dining set, the first time I went to Ashley, the store manager, Gary, helped me find a great deal. I went back a few days later to make the purchase and was helped by Chris who was very helpful and kind. We looked at a few other sets in the store and Chris helped us compare which one was right for us. Everyone at this store was very friendly and kind, even the associates who were not directly working with us. Thanks!
Joe Monday was very attentive in helping us find the perfect couch, getting it ordered and delivered. We plan on buying from here again.
Great experience with Ashley Furniture! Latrinda went above and beyond to help us!!
I made the perfect choice of chair. It’s a double wide recliner and it’s so comfortable. I couldn’t have picked a better chair. It was delivered on time as scheduled. Thank You
Latrinda helped us out she was amazing. We had first picked out a different sectional but unfortunately it was too long to fit into our place. Thankfully she helped us pick out another and we love it! Thank you again!
She was wonderful.Ty for everything
Didn't care for this place or the pressured sales tactics
Laterinda Love was exceptional. She was very knowledgeable, helpful and courtious. She listened to what I needed and took me to the product. Thank you for having her on staff.
I shopped today at Ashley Furniture in East Peoria, IL for a coffee table, end tables, and matching TV stand for our family room. The saleswoman met me at the door, showed me all of the displays on the floor, which I appreciated since I had never been in that store before, and was very pleasant, polite, patient, and knowledgeable. It was a very positive experience and I was blessed to find a set that I liked and bought. Thank You.
Latrinda was wonderful with helping my wife and I decide on new bedroom furniture and a cabinet for our bathroom. She went above and beyond by providing her recommendations and finding us the best deal possible. Highly recommend Ashley for all your furniture needs. Thanks Latrinda!
Kendra did an amazing job working with us! I had a problem making my mind up and she didn’t mind at all the amount of patience that was required for me to make a final decision. She did a fabulous job and is very friendly to work with!
As soon as we walked in, we were gtmreeted by the store manager. He was so nice and helpful. Explained a bunch of different things to me, Im new at buying furniture. As my daughter and I looked around, LaTrinda introduced herself. She had such an AMAZING presence! So bubbly and fun! She helped explain the store layout some more, and checked on us a couple of time while shopping. She looked at the different couches that we selected and was not pushy at all!! Eventually, my daughter and I made our choice. LaTrinda went right to explaining the warranty, the prices, and the delivery time frame. Between her, and the manager, they made this such an easy transaction. She also was sweet enough to get my kiddo a water, which was not necessary, but greatly appreciated! When we got home, we had already recieved a text thanking me for the business and letting me know to reach out if we had any questions. We are so excited to get our new couch in several weeks. I would recommend anyone come to the EP location and seek out the most charismatic sales rep that I've had the pleasure of working with. Thank you so much LaTrinda, you are the best!!
Love this place everyone is so amazing Latrinda was amazing and so helpful!! Our 3rd tube coming back and we will continue shopping at Ashley for our home needs and wants!!
We were very happy with the service that Michael gave us when trying to select a new couch for our downstairs. He took the time to listed to exactly what we were looking for and found the PERFECT couch that worked for us. He took the extra step to ensure that we had received the furniture and that we were happy with it. We will definitely be back to work with Michael for our next furniture purchase.
Great experience with the team at Ashley in East Peoria.
We were pleasantly surprised by the large selection of quality furniture at reasonable prices. Our salesman, Chris, was great! He was friendly and knowledgeable answering all of our questions and offering suggestions. He carried many end tables over next to our couch so we could see how it would look. He was patient as it took quite a while to make our final choices. Overall, a great experience!
Joe was very helpful and had a grew attitude when I could not decide on which couch I wanted. He was very knowledgeable
Latrinda did a great job. Found what we needed and set it all up very fast!
The staff was excellent and worked quickly.
Kendra was excellent to work with! She was very helpful, patient, and friendly!
Recently bought a sectional in the store. Kendra assisted my wife and I through the entire process and provided us regular updates on our order. She had patience with us and was like a long lost friend helping us pick our furniture. Was a great experience and recommend Ashley Furniture and you should totally ask for Kendra!!
Very awesome, polite and helpful
Wonderful salesperson so helpful and pleasant!!
White glove, red velvet delivery. Thrilled!
Great experience!!!
Extremely helpful and polite!
Love the front counter workers. Very funny
So happy with my experience at Ashley! It took me several trips into the store and many questions to make a final decision, and Latrinda was very knowledgeable, patient, and never pushy! She listened to what I was wanting and was extremely helpful.
Worked with Ms. Latrinda Love today at Ashley...she told us about the mattresses that would best help my back pain. We wanted a medium, hybrid and we went with Sealy Posturepedic. There is a 21 day trial IF you buy an expensive mattress cover for $120. The hitch to this is that, if you do not like the mattress, they take a $200 dollar penalty off your return because mattresses can't be restocked. Also delivery is 2 weeks out. We could get it from Normal (35 mins away) as early as Tuesday but if we do that, then if we don't like it we have to drive it back ourselves. Too many little obstacles. Was hoping to get a mattress today. But...Ms Love was such a sweetheart and assured me the chances of us not liking our $3042 purchase (we got a power adjustable base as well) was slim to none, so I am trusting in that and hoping for a painless sleep which I havent had in so many years. Fingers crossed. I'll be back later to tell ya how I am sleeping soon :) Jenny and Adam
Latrines was excellent to work with and was very attentive to my needs. Very quick transaction. Definitely recommend 👌
We recently bought 4 sets of tables and chairs (enough to seat 20) from Ashley furniture East Peoria. Kendra helped us through the entire process, from ordering, until we were fully satisfied with the end result in our dining room that our grandkids have dubbed, “Grandma’s Restaurant!” We had a few shipping issues that were immediately and generously resolved by Ashley Furniture, and we love the look and quality of our new dining room. This is the second complete room we have furnished through Ashley Furniture and we are very satisfied with the price, quality and service. Thanks Kendra, and the entire team!
Me and my wife came in looking for a new couch for our home and had a wonderful experience all thanks to Chris Shepard. He was very helpful in answering all of our questions and getting us a couch we are going to love!
I love this place
Excellent selection, excellent help.
Kendra helped us so much to find the right dining table for our new home! We loved her bubbly personality and how much knowledge she had about all the different pieces. She made furniture shopping a breeze and I cannot wait to come back.
Furniture is soooo cheaply made and looks cheap! COMPARABLE to BIG LOTS.. 😑
Professional and courteous! Not pushy. She was able to answer all our questions!
Kendra was absolutely amazing. Easy and fun to talk to and answered all of my questions
Latrinda was very helpful and professional!!!
Extremely helpful and super nice!
Latrinda Love was super helpful in guiding us to what we were shopping for and ensured we got the best price.
Latrinda was so helpful and kind! She helped us narrow down which mattress we wanted to buy. Highly recommend coming here and having her assist you.
Latrinda showed us around and was great to work with.
Very helpful
Latrinda Love has provided wonderful service helping me find new couch and bedroom set. I'm picky and she is doing so well helping me decide.
I was in the store today, and with Kendra's help, I was able to find the items I needed. She was very nice; not pushy, which helped make the experience much more pleasant. She also made sure to put the online price on my sales slip. I appreciated her help very much. My furniture is on order and I look forward to receiving it soon.
After getting the run around from the website/corporate, Tom at the East Peoria store solved our issue of a missing piece. Lesson learned…shop local to begin with! Will definitely be back!
Our experience with Latrinda was fabulous! She was very knowledgeable and efficient. We will absolutely be back to shop with her.
Latrinda Love was very helpful and informative during our visit to purchase a mattress! Lovely experience.
Latrinda was awesome!
Latinda was a huge help! Super sweet, listened to what I needed and my price point and made it happen. 10/10. BJ was awesome as well. Customer service is clearly the top priority at Ashley in EP
Our salesperson was very sweet and personable.
Anthony Stumphy did a excellent as a sale person, he was very professional, detailed, and he knew about the quality of the furniture, and I'm very happy with my purchase.
She's a very pleasant sales person latrenda loving salesperson very educational and help me get the right furniture I need it for my dining room
Latrinda was super helpful and very accommodating. Finding a mattress that I liked was a breeze with her help!
Super nice and very helpful
Thanks so much to Joe and Bryan for helping my elderly mom find great pieces to match her current living room and bedroom set. They showed kindness, understanding and patience while assisting us through the process and helping us stay within our budget! Thank you ❤️
Purchased a new living room. My sales person was CHRIS SHEPARD. I also bought 2 rugs. CHRIS was so patient he showed me everything I was looking for. You need to have more sales people like CHRIS. SHEPARD. THE BEST EXPERIENCE I'VE had in quite a long time. I will be coming back.
Had very good service with Chris Shepard. I would recommend going to Ashley Furniture in East Peoria, Il
Chris was extremely helpful and quick with the sale
Latrinda was very helpful and great. Made our experience wonderful and convinced us to get the bed of our dreams.
Chris did a good job at helping us find what we need
We stopped by looking for a sectional for my daughter's house. Latrinda was the one we had the pleasure of dealing with. She was beyond helpful. Such a sweet kind person very informative and just all around awesome person.
very helpful, friendly employees. Had everything I needed in stock and helped load and schedule pickups with ease.
Chris was awesome! Very knowledgeable in the process of picking out our new purple mattress. Highly recommend. Looking forward to much better sleep.
Awesome experience!!!
Joe Monday was very helpful finding all items in stock!
Chris S made the entire process a breeze!! In and out in an hour
Great service by Latrinda but the purchasing process is quite lengthy and difficult
I recently purchased furniture for my new home at Ashley furniture store and I not only recommend Ashley Furniture for their wonderful selections of high quality merchandise, but I highly encourage others to ask for Chris Shepard as their sales agent. Chris met and greeted us at the door when we arrived. I personally do not like to immediately start working with a sales person because I like to browse the store first; however, Chris had such a pleasant personality and he really seemed very eager to help me find just the right pieces for my living room. Any questions that I had that he could not immediately answer he quickly got answers for me from his peers. Another thing that impressed me was his patience when I was deciding on which pieces to buy and how they would look together. I had more pieces to purchase, but because of time constraints I only had time to purchase living room furniture that day. I told him I would return the following week and did. Chris was there and went out of his way to work with room and furniture measurements for a dinette table I wanted and even gave me almost a full $100.00 off the listed price. Chris loves his job and loves helping people find just what they are looking for and he is the best at calling me with updates on when my furniture will arrive and even calls me to invite me to a special sale that is being held at the store. You can not go wrong if you go to Ashley for your furniture needs and make sure to ask for Chris Shepard.
Latrinda was phenomenal!! She went way above and beyond to help my dad with his recent furniture purchases for his new house! THANK YOU, LATRINDA!!!
Latrinda is AWESOME! You won’t regret her helping you with you purchase!
Had a great and quick experience buying living room furniture with Chris!
Chris was very helpful and we found just what we wanted! Thanks Chris!
Latrinda was awesome throughout the whole experience even after we changed our mind halfway through.
Ask for Latrinda Love when you shop at the EP Ashley Store. She is extremely sweet, accommodating, explains everything in detail! We are looking forward to our new sectional being delivered soon. Thank you for all your help!!
Great priced stuff on the wholesale side
Had a great experience at this store!
Latindra was AMAZING to work with. She made me want to buy more just because of her honesty and demeanor. Such a wonderful woman.
Brought my Mother in to buy a sofa she was been window shopping for over 6 months. Chris was very helpful and patient!
Chris was quick, helpful and friendly! Looking forward to enjoying our purchase!
Very helpful, quick and friendly customer service. I would recommend and will come back.
Great Service!!!!
Love shopping here. Angel and staff is awesome!
Worked well with us. Didn’t push a ya past out price point. Loved the experience
Chris was an awesome salesman. He was never pushy or in our face but there when we had questions. Would highly recommend!!
We were extremely impressed with our experience at Ashley Homestore. Brittany was patient, knowledgeable, and a pleasure to work with. We would highly recommend this team/store in the future.
Chris was very respectful and kind in helping me through the process of buying my dining room table. I will be purchasing through him again for my home needs in the future. He's definitely a keeper there!
Wonderful customer service. Was greeted as we entered the building. They were very obliging and courteous when we told them we were just looking for ideas. No pressure to buy. We told them what we were looking for and they had several options. We made our decision and the check out process was quick and easy. From entering the doors til we left we were there for only 30min. Definitely recommend
I was so very pleasantly surprised when I walked into Ashleys to be met by a warm, friendly, kind and most joyful young woman. She immediately introduced herself as Jennifer Egan. I explained that I wanted an outdoor table, and she showed me one that I loved. I met my husband later that day to show him, and we decided to purchase it. Jennifer was most sweet and lovely. We we’re blessed to have such a fabulous human lead us to the table we loved. Thanks Jennifer.
Today we went in to purchase a couch,chair and kitchen table then they told us we could not get it until Fri. Or Sat. because that's the only days the warehouse men are there (we work on fri. and Sat. We don't have time to do it then) my husband and son inlaw were going to load it in our truck but they said no didn't even apologize sorry (Joe) you lost out on a 2,000 dollar order went somewhere else and got to take our furniture home today will never recommend this store to anyone
Great deal with our sales person, Joe Monday
Nice place with a good amount of product to look at. Staff was helpful and tentative but I wasn’t swarmed when I walked through the door. Would definitely go back for furniture needs.
Chris was so nice and helpful. He found us exactly what we were looking for and answered all of our questions several times. It was a very enjoyable experience
I just recently purchased my first couch and Debbie was so helpful! She greeted us as soon as we walked in the door and helped me throughout the whole process of choosing and purchasing my furniture. She was very friendly and funny and made the experience enjoyable! I can’t wait to receive my couch.
(Translated by Google) Excellent (Original) Excelente
We worked with Joe Monday on purchasing a beautiful sofa. He made it so easy!!! Joe has a great personality and was a joy to work with. We will be back.
Latrinda was great to work with!
Joe was dynamite!! Needed a power recliner for medical reasons. He worked hard to get it done for me. Definitely recommend Ashley Furniture in East Peoria!!!
I love shopping at Ashley furniture. They always have the best quality and styles available. And their sales reps are very knowledgeable. Brittany in the East Peoria store was great to work with
We were treated like “family” at this store! Our sales rep was amazing… so patient, knowledgeable and friendly! Thank you, Chris Shepard!
Got a Bedroom and Dining room set from East Peoria Ashley store. The sales rep Angel is 2nd to none. She was great working with. Stayed in contact with me all the way up to the day furniture was delivered. This is my 2nd time buying from Ashley's and both times I have used Angel. She has earned all my future furniture needs.
Angel and Chris were amazing! We had such a struggle with the online Ashley site and Synchrony bank. I would recommend Ashley in East Peoria to everyone. So helpful and such a great team!!
Waited 6 months for cheap junk that doesn't look like what we ordered. Assembly crew put half the stuff together backwards. Part of the bed we ordered simply refuses to screw into it's hole. I'm so over it. This is the second junk bed I've ordered through this garbage company. Never again.
Great Pricing and knowledgeable associates!
What we were looking for was like $$1,500+ we went to another place and found the same thing for 659 + and it has a reverse able cushion footstool to be able to have the option of the lounge at either end thank you ufs
Great service!! Joe was so very helpful but not pushy. Great selection. Downfall most everything has to be ordered.
I am extremely displeased with Ashley furniture. I purchased a couch from a saleswoman named Angel Ford, who was terribly unprofessional. She was very nice during the purchase process where I spent over $3,000. The couch wouldn't fit into my condo, so the delivery guys had to return it. Nothing was said, they just said you'll have to do a repick, and I should go back into the store. Upon entering Angel Ford my sales rep said quote " I heard you refused the couch". I was taken back and said no, that's not correct, we actually loved the couch. Your guys couldn't get it to fit. I actually tipped both delivery guys $20 each because they were awesome. My saleslady - not so much. She immediately began elevating her voice to me inappropriately, so I simply asked for my refund and left. They charged me $160 15% restocking FEE! BUYER BEWARE - ONCE THEY WERE SO HIGHLY UNPROFESSIONAL I LOOKED AT THIER YELP RATING & FOUND ITS THE WORST IVE EVER SEEN!!!! I am 60 years old and have NEVER written a bad review. This is the FIRST, and they deserve it. If you shop here BEWARE
Drove from out of town to the East Peoria store to pick up a table they had in stock. The hours on internet said open till 6:00 Arrived before 5:00 and they were all closed up. Checked there time again sure enough open till 6:00 what a waste of gas on a major business! What kind of business closes before their Designated time!😡😡
This store sell furniture that they do not have and cannot deliver. They took my money 6 months ago and have promised that my furniture will arrive before thanks giving, then before Christmas, then now I was told MAYBE end of December. This type deception to costumers should not be allowed and should be illegal!!! I will never recommend this store and will never purchase from them EVER AGAIN!!!
Will never buy from Ashley again. Bought 3 living room set in 4 years. Ordered a ottoman that will not be in until February, so i canceled and they charge a cancellation fee of 111.00 on a 359 purchase that even isn’t built . I tried to redeem my extended warranty after 4 year, but the East Peoria mgr told me i need to go to the store where i bought it. She is a real ….., Never again. I hope they pay her bonus with the 381.00 they stole. Great customer service!
expensive
Had a good selection of items
If I could give zero stars I would. I purchased $2,800 worth of furniture from Stevie Hines last night at 4:20pm with a 24 hour HOLD. I wasn't sure about the purchase and wanted to think about it because of the 2 year warranty as opposed to a 5 year warranty that was cheaper from another store. Stevie talked me into giving him a check with a 24 hour HOLD. After talking about it, I decided against the purchase, 3 years less on the warranty and $500.00 more. I canceled today at 12:00pm well before 4:22pm and they deposited my check and refused to give me my money back, it will be 2 weeks! This was never stated, again, I was told a 24 hour HOLD! DO NOT PURCHASE FROM ASHLEY FURNITURE OR STEVIE HINES! You will regret it.
If I could give zero stars I would. I purchased $2,800 worth of furniture from Stevie Hines last night at 4:20pm with a 24 hour HOLD. I wasn't sure about the purchase and wanted to think about it because of the 2 year warranty as opposed to a 5 year warranty that was cheaper from another store. Stevie talked me into giving him a check with a 24 hour HOLD. After talking about it, I decided against the purchase, 3 years less on the warranty and $500.00 more. I canceled today at 12:00pm well before 4:22pm and they deposited my check and refused to give me my money back, it will be 2 weeks! This was never stated, again, I was told a 24 hour HOLD! DO NOT PURCHASE FROM ASHLEY FURNITURE OR STEVIE HINES! You will regret it.
We ordered new living room furniture and dinning room table and chairs back in april of 2021 and was told 16 weeks or sooner well that didn’t happen we are now at 20 weeks and STILL NO SOFA AND LOVE SEAT but on the 19 of aug was told it was on the truck and they told me i would have it the first week of September if not the second week of September so i called the store today for them too tell me its not going to be here till the middle of the month …………FOR THE LOVE OF GOD EITHER GET ME MY FURNITURE OR REFUND ME MY MONEY
Not 100% friendly, a bit on the rude side, and not really anything in stock.
My family and I purchased furniture back around the end of May. TheEast Peoria store stated that the furniture may not be in until late August. Which was fine, but the guy working with us tried to sell us a chipped dresser and did not know anything about the dresser or his job. We brushed it off as it might have been one of his first days there. Surprisingly the new furniture came much earlier than expected which was great! However, today we were supposed to receive the furniture between the set times of 3:15pm and 6:15pm. No contact was made between those times from the delivery drivers or the store. At 6:12pm I contacted the store and spoke to a wonderful lady who helped me figure everything out and take care of my complaint.However, the drivers neglected to tell us that their truck had broken down and that they were supposed to send us an email that had never came. The lady explained to us that we should have the furniture by 8:15pm. We heard nothing until 8:00pm from the drivers calling and saying “We are not coming its too late sorry.” Now we have to wait until tomorrow morning to get the furniture which is fine, but the no contact/update is extremely unacceptable.
To be determined. As far as furniture not in stock. I'll try some other in stock items. Then report back.
Ordered a bedroom furniture set back in the end of march. I was told at the time that they give a long delivery window ( a few months ) but it never takes that long so the fool i was i decided to order. It is now July 28th, 2021 well past the 16 week deadline that i was guaranteed, the only thing we have received was a bed and mattress the rest of our order two dressers, and a bed frame still haven't arrived. Every update we get we just get pushed father and father back. Finally a few days ago after being told it would be the end of August i gave up and cancelled the order . today we get called and Miraculously it has arrived and they asked if we wanted to go ahead and pay for the order. However even though my furniture has arrived i was told it was still going to be 3 weeks because " others have been waiting longer " i decided to continue with the cancellation and get refunded i would not recommend this place to anyone
My first (and last) time experience with Ashley Furniture has not been good.. read on before buying... Poor quality, poor customer service, and waste of money for extended protection/warranty. Less than 2 years after purchasing 2 couches and 1 reclining chair 2 items have had major issues. One with a seam and the other with the mechanism for the reclining chair. While they did reluctantly agree to replace the reclining chair mechanism they definitely do not cover the poor quality work where the seam is separating. The furniture these items replaced were 10 years old and still in great shape, but Less than 2 years with Ashley furniture and they fall apart. Save your money and buy from someone else.
Friendly service
Felt very rushed into the sale and pressured to lock a sale down when we told them we were looking and trying to make the best choice. Told we can cancel the sale tomorrow if we change our mind. Not what I was expecting when looking for furniture.
Angel was very helpful! I went in and was trying to decide which mattress to get and she wasn't pushy. She knew her products. When I decided which one I wanted, I called and set up an appointment with her. She was very knowledgeable and helped me with my purchase of a new bed, chair and rug. She never made me feel like I had to rush. An amazing asset to Ashley!
Great but now I would like to see the loveseat.
I purchased a rocker recliner from Ashley Home furniture on May 8, 2021. I depend on this chair because due to health issue I must sleep in it.After two weeks the lower part of the arms did not have padding so the wood started poking into both of my legs. The back of the chair started to separate from the seat creating a large gap that everything and anything could fall into. The Ashley Store in East Peoria IL where I bought the chair advised me because it had been 2 weeks there was nothing they could do but if I wanted to take pictures and send them someone could decide if it could be repaired or not. All I wanted to do was exchange the chair for different chair.I would even pay more for a better chair if necessary. They advised me that this was not possible.User's recommendation: DO NOT BUY From Ashley Furniture Ever
I purchased a rocker recliner from Ashley Home furniture on May 8, 2021. I depend on this chair because due to health issue I must sleep in it.After two weeks the lower part of the arms did not have padding so the wood started poking into both of my legs. The back of the chair started to separate from the seat creating a large gap that everything and anything could fall into. The Ashley Store in East Peoria IL where I bought the chair advised me because it had been 2 weeks there was nothing they could do but if I wanted to take pictures and send them someone could decide if it could be repaired or not. All I wanted to do was exchange the chair for different chair.I would even pay more for a better chair if necessary. They advised me that this was not possible.User's recommendation: DO NOT BUY From Ashley Furniture Ever
Furniture delivery person was very rude. Accusing my elderly father of not measuring the room correctly. Stated he would leave the coach sitting on the front walkway. Demanded my father sign a form in case furniture was damaged. Rushed the coach through the door so fast I thought it would rip, luckily it didn't. Repeatedly stated we had a smaller coach than the new purchase. Apparently he thought he knew more about our furniture then we did. Do not recommend using the store delivery for furniture. Very disrespectful!Poor customer service!!!!!
Furniture delivery person was very rude. Accusing my elderly father of not measuring the room correctly. Stated he would leave the coach sitting on the front walkway. Demanded my father sign a form in case furniture was damaged. Rushed the coach through the door so fast I thought it would rip, luckily it didn't. Repeatedly stated we had a smaller coach than the new purchase. Apparently he thought he knew more about our furniture then we did. Do not recommend using the store delivery for furniture. Very disrespectful!Poor customer service!!!!!
Great experience. Clean store, amazing customer service, knowledgeable and helpful. Angel was amazing she helped a lot and very easy going not pushy.
walked in the store and was not greeted by anyone until we went down halfway through the store. Two people looking down at whatever they were doing or reading a book and didn't look up until I said I need some help. And what they did is they pointed their finger and told us where it was instead of walking us over to our selection that we needed to look at.so now I will not be buying anything from Ashley furniture because apparently they have no selection and I don't buy cheap furniture knockoff garbage
Stevie is a very nice salesman, he wasn’t pushy with the sale and didn’t seem only interested in selling us something. We ended purchasing a Couch and Chair set and noticed when we got home that it was cheaper online. I called and he responded very quickly and got us the cheaper price that was online without a hassle. Very friendly store.
Excellent customer service!
Stevie was a real nice guy to deal with.
Sales person was great good service
Morgan did an EXCELLENT job at helping us pick out the bedroom set that was perfect for us on her very first day on the sales floor!!!! Mindy helped us get the final sale all finished up and was very friendly and helpful! We do love our new bedroom set, but pickup was a HUGE hassle because Morgan accidently ordered the wrong size mattress for our new bed. We ended up waiting an additional week for the correct one(a king size). However, they did deliver the corrected mattress directly to us. I think they would get a lot better reviews if the delivery fee over a set amount purchased was free instead of $300!!
We walked into the store to buy a new sectional and some other furniture for our new home. The store was not very crowded, several workers were walking around asking customers if they need assistance. However we walked all the way to the back of the store and back to the front without being asked if we needed help at one point we were walked passed two times by the same man who’s went right passed us to ask some older customers if they were still ok... Long story short we went to a different store in Peoria and bought our furniture there.... $7500 worth!
Miss Love is very helpful and has a great smile and helped us whatever we wanted!
We recently purchased a sectional from the east peoria il store the sectional was the tambo 2 piece reclining sectional. We financed the sectional as we had also purchsed a new dining room table the same day. Before we could even make our first payment on the sectional it had mutiple rips and tears. We have 2 dogs who are older and always have their nails trimmed, none of our other furniture has rips or tears. We only got new furniture because we moved and had more space for a larger sectional. When we contacted them about the quality of the product they quoted us at over $600 to fix the sectional with no discount or accountability for their product. Needless to say we will never shop there again. So if you are looking for quality in your sectional probably need to look elsewhere.
Do NOT bother buying from this place. I ordered an entertainment unit, a coffee table, and two side tables. When the pieces were delivered, some of the parts were missing (even though the pieces were assembled ahead of time?). I contacted the store and they told me they would send replacements. When I received the parts (the little plastic pieces that protect the glass from scratching against the metal), I only received a small portion of the amount I needed. I had to call back multiple times to get someone to answer. I haven't received the new parts so I may update review if they screw it up ANOTHER time. Overall a very frustrating experience and I wouldn't recommend anyone buy from Ashley. Not worth the hassle.
Do NOT bother buying from this place. I ordered an entertainment unit, a coffee table, and two side tables. When the pieces were delivered, some of the parts were missing (even though the pieces were assembled ahead of time?). I contacted the store and they told me they would send replacements. When I received the parts (the little plastic pieces that protect the glass from scratching against the metal), I only received a small portion of the amount I needed. I had to call back multiple times to get someone to answer. I haven't received the new parts so I may update review if they screw it up ANOTHER time. Overall a very frustrating experience and I wouldn't recommend anyone buy from Ashley. Not worth the hassle.
I bought Furniture’s like almost 3 months ago and still waiting keep backing up the dates on us like very disappointed
I accidentally called the East Peoria rather than Champaign store. Dealt with a delightful salesperson, appropriately named Angel. Went to the Champaign Ashley, and I asked for. Imagine my disappointment when I was told she was not at this store! However.. She talked to me several times during the next few days, following my order from warehouse to home. Now that's a fantastic employee! Thanks Angel!
Pleasant experience with helpful staff.
Great deal on a dining table
Brittany from the East Peoria store was a great help. She answered all of our questions while helping multiple people
My husband and I brought a tv stand from them and we had to pick it up because they would take to long to deliver it which was on the floor and now we have gotten a sofa and table and chair and are still waiting to get them when half of the order is in and they would not bring it to us now with everything going on I will probably have to wait even longer wish they could have gave us something for the extra wait plus the one sales person I would talk to is no longer there I would not shop here I would just buy online you get it a lot faster
Store layout is customer friendly. I had a great experience here. Bought a couch, bed, and bed set as well. Was very impressed with Isaac, the representative that helped me. He was very accommodating and worked with whatever I wanted to do in making decisions, which to me is a great quality in sales. He was great at recommending certain products and was very knowledgeable, energetic, and kind. Will definitely be coming back!
A much larger store than I thought. We were able to browse at our leisure without being folowed. Gathered more than a few decorating ideas. Positive trip
Nothing in stock. Has to be ordered. Then doesn't come when it's expected.
I bought a couch here once it was alright.
Bryce was very helpful when we purchased a dining set. He even volunteered to help us load it on a Sunday.
Right when I walked in i knew this would be the place for my first big furniture purchase. Angel helped me out and made my first experience and very easy and incredible one! Everything was nice and easy to understand! I got exactly what I wanted and it was very affordable! Will definitely come back!
We had a great experience today at Ashley! Our salesperson, Linzee, was great and helped us find the perfect things for our new house. We will be back!!
I purchased a rocker recliner from I guess they call it the outlet store, in E. Peoria. The girl told me if I was having trouble with it or anything else I could return it , because I had up to a year on it. Well that proved to be a lie. It's making funny noises when you recline it and I keep slipping to the right side. It also has a vibrator and heat on it, which I've never used. But you can feel the pad where it's at and it hurts my back. I guess it doesn't matter how much you pay. As long as they get your money they are done taking care of you. BUYER BEWARE !!! Wow update! I just received a call from Tracy ,At Ashley Furniture. She asked me about the problems I was having with my chair. She suggested a part that it could be an is having it shipped to my home. This has made a believer out of me. Also she will send a technician out to fix it. Thank you Tracy . You have restored my faith in your company.
Bryce did a great job with my wife and I pick out several items and looked/asked around for the best possible price. It was much appreciated!
Bryce and the staff at the East Peoria Homestore were awesome. They repaired and assisted me in utilizing my one year warranty. They were friendly and went out of their way to help my wife and I. Especially Bryce I must add. Additionally they found a special stool for me that matched what I had purchased and was a better fit. Extremely helpful
A special thank you to Bryce, who made our experience with Ashley Furniture a great experience. He was very professional and informative with Ashley Furniture.
Wonderful experience for my husband and I shopping for furniture as the East Peoria store. Angel, Our salesperson, was a huge help in directing us towards our dining room table and living room couches. She listened to our likes and dislikes and showed us choices she thought we would be interested in quickly and effectively. Her follow up texts and answering our delivery question went above and beyond what we expected. I will purchase furniture from this store again and ask for Angel specifically!
Great store with wide variety of furniture selection. Angel assisted me in my sales transaction and was very helpful in answering my questions. Would happily buy from again if the need arises.
I went to Ashley Homestore for a new mattress, i met with Angel there and she helped me find a new mattress, box spring, AND a bed frame for my mother. I ended up saving a lot of money with her and i will be going back when i need something else. I recommend talking to Angel at the East Peoria store
Angel, at the East Peoria location, is THE, BEST. My mom and I went in this passed Sunday just to look around and get some ideas for furniture for my living room since I was in need for some grown-up furniture. Angel was friendly and helpful the moment we walked in. She helped me find the perfect couch, recommended some fantastic dining room furniture ideas, and showed me what a lift top coffee table was *gasp* I had no idea those existed, but I'm certainly glad I do now. far better solution for what I need than an ottoman. But I think the best part of working with Angel is that I was nervous my furniture wouldn't fit in my door, and she showed me literature to ease my mind about that. I'm hoping to not need new furniture any time soon. But when I do, I know where I'm going, and I know who I want to help me.
Angel was wonderful. Was so very helpful.
High....
I worked with Morgan. She was extremely helpful, knowledgeable, and made my experience enjoyable. I hate shopping. Beyond Morgan there seemed to lack energy in the store. So ask for Morgan. She will make sure you get what you want, and at a great price!
Linzee was very helpful without being pushy.
Had a great experience at the East Peoria store. Latrinda was our sales associate, and she was very helpful. She gave us information that we needed, and extra information that we know we needed. We found a deal online, and she said she would price match. Also since the model we wanted wasn't in store, she found comparable material in the store for us to see.
Morgan the salesperson was very informative and helpful,,, also knew the inventory, like the back of her hand!! My wife and I will be back there again.
Worst experience EVER not only did it take way longer than I was promised for delivery ! My dresser was damaged before I even got it ! I don’t want repaired items !!!! I Did not pay thousands of dollars for BROKEN / repaired furniture !!! I Will NEVER EVER GO THERE again !!!
Very helpful staff...shopped the outlet store and got a great price on a good mattress
Too pricey
UPDATE: We purchased the loveseat and couch. Was delivered 2 days ago and LOVE it. Went back last night to purchase some side table to go with the new loveseat and couch. Lily is wonderful to work with! Went in to browse as we are planning to redo our livingroom when my husband gets home from deployment. Josh was fantastic! He let us browse a while then checked on us and asked all the right questions. Found a loveseat and couch that i just love!! It was a great experience.
We purchased a table and six chairs from Ashleys in East PeorIa. When it was delivered it came with a wobbly table and a poor staining job on the table and all 6 chairs. We reported it to your customer service. It took many phone calls to get someone out to look at it. Once Tyler looked at it he said he was going to recommend Ashley replace the entire table and chairs. He said we should get a call in a couple of days from customer service. After waiting 6 days I called to see what was being done. I was told 3 chair backs were ordered and nothing was in the report about the other 3 chairs or the wobbly table. Now we are told a man will be coming out to put the 3 new backs on and they will have him check the wobbly table. My next call is to the consumer fraud division of the state Attorney General.
We purchased a table and six chairs from Ashleys in East PeorIa. When it was delivered it came with a wobbly table and a poor staining job on the table and all 6 chairs. We reported it to your customer service. It took many phone calls to get someone out to look at it. Once Tyler looked at it he said he was going to recommend Ashley replace the entire table and chairs. He said we should get a call in a couple of days from customer service. After waiting 6 days I called to see what was being done. I was told 3 chair backs were ordered and nothing was in the report about the other 3 chairs or the wobbly table. Now we are told a man will be coming out to put the 3 new backs on and they will have him check the wobbly table. My next call is to the consumer fraud division of the state Attorney General.
Lack of training and knowledge of there sakes person.
Super friendly and knowledgeable staff. We bought a new bed. The staff took the time to let us try out numerous mattress until we found the perfect one. Will make another purchase in the future. Many thanks!!!
we love the staff tamia was extremely helpful and prices are the best
Stopped in the store a couple of weeks ago. Sal and Tamia helped me out. What a beautiful store!
Found the perfect table with Tamia and Maddie's help! They followed back up with me today and I'm still Loving it months later!
Lance and Olivia are simply amazing. Lance is super friendly and helpful. Went in and found some amazing furniture! He is super friendly and amazing and I think I found a lifelong friendship over Ashley Furniture! Thank you so much Lance and Olivia!
Lance and Jenna are fantastic! Lance not only knows his furniture and how to guide you to items you want to see but he’s also patient, helpful, funny, and truly listens to what you're looking for in new furnishings. He didn't rush me, or try to sell me on something out of my price range. It didn't take me long to decide on a new living room set. Thank you so much, Lance and Jenna! Anyone would be very lucky to have your guidance and expertise, to help them find their new furniture.
Salvatore Martino was a fantastic help in finding living room furniture and was very cordial and patient. He provided input and insight in helping pick out the right furniture in the right quantity.
Horrible customer service, ordered a couch that sits nothing like floor model we sat in. Only fix's offered we 15% exchange fee or 30% return fee. Fine if we changed out minds but we didn't get what we were expecting at all. Update: This review was left after already calling your customer service number provided. 72 hour return or exchange window, could start a warranty review but told comfort is not a warranty issue. not willing to possibly be stuck with this set. Floor model we sat in was a dream ,furniture we got is painful to sit in and nobody seams to care or willing to really do anything about it
Olivia was extremely helpful and polite from the first phone call to the end of our order. We placed an order for headboard and footboard, 2 nightstands, a chest of drawers and a dresser. She was courteous and went above and beyond to give us a good price for everything. We will definitely be back to deal with Olivia at Ashley Furniture. Thanks again!!
This team can help you find what you are looking for. We found the perfect kitchen table and chairs for my home. COMFORTABLE CHAIRS and a CHARMING TABLE....thank you for your help and time....Go see Marina she was so patient with me and really listened to help find what I was looking for.
We walked in and ordered a new island from a "kid" who you could tell only wanted the sell and didnt care about "us". We payed extra to have it put together and stated we would pick it up ourselves since we live an hr away. My husband stated he could bring the trailor up the next week to pick it up and the employee stated that that was fine. Did not tell us ANYTHING bout having to wait several weeks for it to come in. We called back a week later when we didnt hear anything and then was told it was going to be towards the beginning of October before we got it. I called the 1st week of October and they said it would be there the middle of October and to call back. I asked again why we werent told this when we first ordered it and all she could do was apologize, which I understood. I called again October 17 and they stated it looks like it wont be until the end of October. I asked why it keeps taking so long and she stated they have 30-42 days. I stated its been about 42 days and she condescendedly stated "No ma'am". I asked, "Ok well how long has it been?" and she stated "39 days". OH OK! But it still is going to be 2 more weeks... well over 42 days and its still not here. They have nice furniture but the customer service is lacking and will tell you anything to get the sell.
Turn around and run away! Seriously! Ashley has the worst customer service I have experienced in a very long time. The number that they provide you with will ring for over thirty minuets just to be picked up and then immediately hung up on you. I have called over 10 times, same thing, no luck. I had an issue with a product not being shipped on time. I attempted to call, finally found a work around to talk to a human by pretending I had an issue with my credit card. After I was able to talk to someone they informed me that their system says the product would ship at a later date but yet never sent me and email about this new information. Finally the item was shipped and delivered but the item was severely damaged. Obviously they are using a cheap provider for delivery that is late and ignorant of the parcel. The item being damaged forced me to repeat this above nightmare. STAY AWAY. THE TIME I HAVE SPENT DEALING WITH THIS COMPANY ISN'T NEARLY WORTH MY ENTIRE DINING SET.
My husband and I came in for a sofa and loveseat. We worked with Madison and Tamia they were awesome, very sweet girls.
It’s been 18 months since we purchased our Ashley furniture sectional couch for our living room and it is still in perfect condition. Madison recommended it for us and we couldn’t be happier with her service and selection.
I would recommend Brittany. She is so knowledgeable and really great at staying in budget and helping with pairing furniture with design.
Brittany was great at helping me find what I needed. 10/10 experience
Brittany in the outlet store is so helpful and knows the product well. It's a pleasant experience.
Brittany was very knowledgeable about the furniture and helpful when finding me a piece of furniture that fits in perfectly!
Very helpful staff. Brittany helped me find just what I needed for my living room
Wonderful experience with Madison and Tamia at the East Peoria store. Got me a great deal and a discount for the floor model. If you are looking for excellent customer service definitely come here!
Purchased furniture 8/25 it’s now 9/28 I still have no delivery time. Same furniture set on amazon was available and it said it would ship the next day. I was told they are going to charge me 30% if I cancel. I’d recommend looking on amazon after you get the name of your set. Deliver with this company is 45 days + Or more!!!.
They treated me and my partner with the up most respect and dignity. I highly recommend this place Thanks to the Gods for a local business. It takes a village!!!!!
ROBERT FORD IS HORRIBLE GAVE ME THREE DIFFERENT PRICES WAS RUDE AND KEPT WALKING AWAY REFUSED TO HELP HIS EMPLOYEE AND WAS SUPER SKETCHY
I worked with Alexa on the outlet side of the store! I was in a time crunch and the store was closing within a half hour after I arrived. Alexa stayed an hour late to go over furniture with me. Additionally, since I wasn't able to get everything taken care of that day Alexa called me on Facetime and texted me pictures of what was available and what could be ordered in my style preference. Alexa went above and beyond normal customer service expectations. She also assisted in finding styles and furniture on the other side of the store. I will definitely come back to shop at Ashley Home Furniture for the rest of my household needs.
Josh & Lilly were amazing. Professional and extremely helpful! Great job!
Josh is awesome! Very helpful and down to earth!
Josh and Connor helped me find a great new entertainment center for my new home. They were super friendly and offered to help load it into my truck for me!! Great service!
Michael at the East Peoria store was very patient and helpful. He was willing to answer all our questions and even allowed us to move a bench in front of a bed that we were looking at so we could have better visual. He was willing to help us with the price point we wanted and did the research to back up his information. Very reliable and dedicated to the sale and customers. Not pushy at all. He was great at the follow through too even after the sale was done and let us know any updates on our order.
Had a little trouble finding a couch that would fit into our apt, but the staff at Ashley’s was very helpful. They went above and beyond to help us! Very thankful for Lily, Michael, and the rest of the team!
Josh was helpful and knowledgeable. Thanks!
I took advantage of the 4th of July sale and bought a chest of drawers, but I wanted to wait until it was delivered to write a review....Michael showed me exactly what I described right away. He was super helpful and got everything squared away no problem. This chest of drawers is almost as tall as I am. It holds SO much (the new place has a tiny closet) and it’s GORGEOUS! I love it!
Stopped in right before close, Josh was super helpful and friendly!! Thank you!!!
I would like to recognize BJ East Peoria location for Ashley home furniture He is very welcoming friendly and knowledgeable of the store. He wasn't pushie or hovered of us he let us shop and try product out. Check in with me often we are happy to work and purchase from him. Would definitely recommend coming in even just to window shop. Morgan.S
Josh was amazing to work with! We were so pleased with his helpfulness.
Josh provided excellent service.
I recently stopped in to check out what they had to offer. Found a couple items that peeked my interest and was invited back to a VIP event! I can not say enough positive things about my experience at the East Peoria Ashley store. Maddy, Jen, and Aaron were more then helpful and accommodating! They were all very knowledgeable with the products and if they weren’t sure of a question I had they were quick to find the answer. I went in with a plan and knew what I wanted, until it came to measurements that would not work. They all worked with me for a lengthy amount of time to find items that would work with my space and go well with changes that we plan to make in the future. Thank you all so much for your patience in making sure I was purchasing exactly what I wanted and would be happy with, I will definitely be back!
I am usually not eager about writing a review, but I am super excited about doing this one. Michael at the Ashley Furniture Home Store in East Peoria really deserves this review. It is an amazing salesman. I am all about customers’ satisfaction – Michael delivered – I think Ashley Furniture leadership should be proud of him. My wife and I went to look for some furniture for our new home. As soon as we entered the store, we were greeted by Michael. Very courteously, he welcomed us to the store. I personally do not like when salesmen follow you everywhere and try to push you to buy stuff. I was hoping that Michael would not do that. Well, he did not. He just told us: “let me know if you have any questions”. We had many questions, which he answered so promptly. Unfortunately, on that day, my wife didn’t like anything in the store. So, we decided to go the Peoria’s store. But here is why I believe his leadership should be proud of him. Michael asked for our contact in case there were new stuff in the store. After just 20 min out of the store, Michael sent me a text saying “Thank you guys for spending time with me this evening looking for new pieces for your home! While you are visiting Peoria location, take some pictures and let me know…”. I was impressed. I realized that this guy really wanted to sell us furniture. At that point, we made the decision to stick with Ashley Furniture and check furniture online so that Michael can earn our business. We found some furniture that we liked and requested a quote through messages. Michael responded promptly to our request. We picked the furniture and went to the East Peoria store to buy them. Michael was there to sold us the furniture. My wife was happy with the purchase. It was a really good experience. A very polite salesman who does not strategically bug customers, but still get them to buy the products, it is hard to find in furniture stores.
Kami Butsch was very helpful to us this weekend! She did not pressure us at all and answered our many questions. Would go back for sure.
I came in to look at some of furniture and josh mead hooked me up. Thanks josh!!
Excellent service!! Went there to look for a recliner and Josh was so helpful!!! 10/10 would recommend:)
Josh was really helpful when I came in the other day. Super kind! Great to talk to:)
Worked with Gavin and Gabby to buy my very first couch! I even got a discount on the delivery. We are very happy with our couch, and even our cat loves it!
I purchased bar stools at Christmas time that have been extremely durable, and were a reasonable purchase. I returned recently to shop for a chair. My consultant was very informed, patient, and helpful with suggestions. Thank you again Josh!
My boyfriend and I purchased a couch yesterday and had a great experience with Kami. She was very helpful from the moment we walked in the door. We aren't moving till the middle of July and they are able to hold it for us! We are very pleased with our experience!!
We had a wonderful Sale person name kami she was amazing. We will definitely be back to this store
Poor customer service. Delivery did not happen as promised - week late, did not perform hall away, left with 16yr old before adult could arrive home. Not cooperative when confronted by issues. Not what I expected for what I paid for the furniture. Update: I was quoted at time of purchase 1 week delivery. 2 days after purchase, it was confirmed as 1 week delivery. I had no update until promised delivery date. Manager was no helpful issues were presented. When I left in was told I could bo longer purchase from their store. Instead of working to resolve the issue and build a return customer, manager made sure I will share this negative experience with as many people as possible.
Terrible customer service. Product not delivered on time. Old items not removed like promised. Delivery left with 16yr old when no parents at home. For what I spent I would have expected much more.
We went into Ashley furniture today just trying to get an idea for some new furniture for a newly purchased home. We ended up purchasing everything we needed with the help of Tamia. She went out of her way to show us exactly what we talked about and then some. We looked online with her as well but ended up getting everything in the store with her help. Our new living room, dining room, and bedroom will look amazing with all our new purchases. Tamia is a Great Asset to this company!
I am a first time homeowner and this was the first time for me making a large furniture purchase so I wasn’t sure what to expect. My boyfriend and I visited quite a few furniture stores and we were blown away by Kami at Ashley Furniture. We knew after meeting her and going to a bunch of different places that we were definitely giving our business to Ashley Furniture in East Peoria. She was not pushy at all and was so easy to talk to. She was so patient and kind with us. Her personality is unmatched and she has a way of putting you at ease. What I thought was going to be an extremely stressful process ended up actually being fun thanks to having her to help us! She was so knowledgeable and even helped us match end tables and lamps to our furniture. She spent hours with us and never once acted as if we were inconvienancing her. She made sure to price match everything for us to get us the lowest price possible. It didn’t even feel like we were furniture shopping, it felt like we were hanging out with a friend we’d known for years! Once we had everything picked out, Aaron the manager found us even better deals then we were already getting and was so easy to talk to and work with! He made sure all of our questions had been answered and that we were happy and had found everything we were looking for and for the right price! Jen was also very kind when making the final payment even though by that time the store was closed. She wasn’t annoyed and we didn’t feel rushed at all. Thank you all to making this experience absolutely wonderful! You have a great team and beautiful furniture! I will definitely be recommending this store and location to anyone looking to buy furniture and plan on shopping here for future needs!
I recently purchased some new living room furniture and I love it. Kami Butsch was awesome in helping me find exactly what I was looking for plus a few discounts I didn’t know about!! Highly recommendable!!
BEWARE of using Ashley Furniture. Our sofa and loveseat were damaged by the delivery team and our basement stairwell was damaged on BOTH SIDES by the men. It took over 2 months of email correspondence and, finally, calling the supervisor of the claims representative 3 times before we even STARTED to resolve the situation. We received a small compensation to have ONE wall painted. I would never buy anything at Ashley Furniture - the store manager was unresponsive to the problem saying that it is the delivery company's responsibility. It is the manager's responsibility to utilize a delivery company that does not damage your home with total disregard. This is my first review on BBB - I have never been treated so poorly as a customer.
Very friendly sales people
25% off sale, friendly Sales staff
Kami was the most amazing lady salesperson I have ever encountered. No pressure just fun shopping. What a team Kami and Mindy make together such a pleasant experience. I will be shopping again at the East Peoria Ashley Homestore and asking for Kami and Mindy personally again!!!!!!!!!!!!!!!
I bought a beautiful bedroom set plus mattresses today with the help of Kami Mindy. She was very sweet and quite helpful. Thanks again,Kami!
I recently bought a white tall chest at Ashley Furniture in East Peoria. I love the piece . It is just what I was looking for . Very sturdy and had extra features of cedar lined drawers and felt lined for jewelry. Ben,Aaron, and Lily went out of their way to make this a wonderful shopping experience . You are greeted warmly and will find a beautiful selection of furniture. The delivery team was wonderful also in helping us to set up our new piece. I will definitely return there for our furniture needs,👍
Kami did a great job and was very helpful when I stopped in!
Very friendly staff.
I bought a couch and loveseat. Never did they mention that pickups were only Fri-Sat and only in the Peoria store until I signed the paperwork. I work weekends and told the salesman this when looking. I said that would not work and they called the warehouse and agreed to setup a time during the week. After waiting 3 weeks for it to be in stock I had gotten a call offering half price delivery, most furnitures stores in our area offer free delivery, they came today but wanted me to sign a waiver to take it in my house. I have a large window that comes out to put couches in my living room, I explained this when they offered white glove delivery. They use contractors for delivery so I called Ashley Store to see if they would accept liability if anything was damaged. After talking to several people and telling me that this was unusual I told the representative that I explained the situation and the manager had said that would not be an issue before I took the delivery offer. The driver said the waiver was for damage to the house and the rep said it was for the workers. I asked to just leave the furniture in the drive and I would take care of it and asked for a refund for the delivery. They were reluctant at first but I mentioned that if I would have bought the furniture a few days later it would have been free delivery because of an offer and the furniture was also cheaper. The driver was taking pictures but did not pull the plastic all the way off and I wanted to inspect myself before signing. I found the back of the loveseat was damaged. I now have to wait an unknown amount of time for the loveseat back. There is more that happened but I just wont do business with them again. ***UPDATE 4-11-19*** So I received the loveseat back a couple weeks later but it was not repaired. The material was massaged out and you could barely see the damage until it was in the right light. One side of the loveseat back had a bad lean and was very uncomfortable to sit in. I called to get service. An outside company called me to schedule repair but after a few schduled times and being on hold for over 2 hours I called Ashley and they scheduled their in house tech. He came out and found the mechanism was damaged and bent. He ordered replacement and a few days later a huge box showed up at my house. I was not aware they were drop shipping to my house. I not only had to find a place to store this gigantic box and but had to call to schedule the service again. Almost 2 months after my purchase I finally could sit on my loveseat. The technician also replaced the damaged back piece that was initially ignored. During the repair I also found an extra screw that was in behind the material and would have made a hole if not found. I am not happy about the quality of the product compared to the price. The technician Al did a much better job at stuffing the new back then the factory. It is the only piece that is symmetrical across the piece. The others are all lopsided. My opinion has not changed about the fact I will not buy furniture from Ashley again.
It was great Kami butsch did a great job.
I bought dining room chairs for Thanksgiving at a great sale price. Thank you Michael, Paige, Tamia & Aaron for your professionalism & good service. Lori R.
If you want to go there and feel like you're in the middle of car purchase negotiation, then this is the place for you! I do not like the process of their sales tactics whatsoever! They have nice inventory but will not budge of prices even when you are paying cash!!! I was ready to buy but I was not going to sit there and go through hours of negotiation on a piece of furniture. We also visited the Peoria store the same day and we were greeted at the door by a salesman, then were followed by said salesman all throughout the store. It was uncomfortable and we were basically running away from him and out of the store after about 5 minutes of being followed!!!
Great experience buying a new bed for my mother! Shout out to Kami and Mindy for making it possible!
Maddy and Mindy were very helpful in answering all of our questions. They stayed late to help us and make sure we had what we needed. Great service. Thank you.
Kami was so helpful. She was available when we were shopping in the store and then when we came back a second time she was able to help us purchase what we wanted! We appreciated all of her help! Mindy was also a huge help with purchasing and when we had to return a rug, she got us taken care of right away! We had a great experience.
They were very helpful and got us in and out very quickly.
Loved the set up and how painless the process was - we just picked out what we wanted, signed our paperwork, and now all we have to do is wait for our furniture to show up at our door - shout out to Lily for making the process as smooth as possible
Ashley furniture had everything we needed in one location. Kami and Mindy were the best to work with. Kami was extremely patient while we comparison shopped at another store and also took the time to have our order written up so we knew the cost before we comparison shopped and was ready to finish our order when we returned that same day. Would highly recommend shopping at Ashley furniture and ask for Kami she is the best.
Maddy went above and beyond in helping us find a living room set with great prices. Her service was second-to-none with text updates and checking in with us. When it came time to purchase, her and Aaron gave us great prices and catered to any final questions we had. Definitely recommend for anyone wanting furniture for ANY room in their house!
Awesome experience! Kami was awesome and so helpful finding exactly what I wanted for my first home! We had a bunch of fun with her and Ben! Thank you very much!
Kami Butsch and Britney did a spectacular job answering all our questions and finding us just the right solutions.
Nice, helpful and Friendly store, Thanks Kami and Britney for everything!!
The manager was so nice! He really cared about our needs and wants while staying in our budget. We will definitely be going here for our furniture needs for now on. 10/10 service.
We stopped in on Friday night about an hour before they were to close. ( I worked in retail years ago would cringe when customers would come in that late in the day... ) Our sales person Maddy assured us it was fine and don't hurry while looking around. We had actually picked and priced our selections on line but then varied it a bit from that with Maddie's help. She then checked for all possible discounts and best price for our selections which actually lowered our expected price. Maddy was a big help with our mattress selection, she is very knowledgeable about all that we had to chose from . When went to the front desk for Mindy to finish our deal, at closing time, again I said sorry to be there so late. Mindy assured us it was fine and no hurry. Dale another sales person was also their and done for the day, but said he would stay until we we're done.... He said , he would walk the girls to there car's, quite the gentleman ! All in all, a good experience and very comfortable with the deal we got.
Went to Ashley's on Saturday found a great little table at just the right price! Both Mindy and Brittany were wonderful. Thanks
when they quote the delivery time, they need to be accurate. Beware the delivery time will be much longer than quoted!!
Great store, helpful staff
Morgan helped us make our first purchase with the store. She was very friendly, attentive and helpful. Great with our 5 yr old son during the whole visit! She got us approved and set up with a new couch within an hr. Will definitely return in the near future!
Do not buy anything from here that you have not actually seen in person. Horrible return policy. Also very disappointed in the table we bought. Water is staining it. A dining room table that water stained and manufacture won’t warranty it.
Dale was awesome! Very helpful and not pushy.
Had a fantastic trip to Ashley today working with Maddy and Tamia. thought we were just going to window shop for a new sectional but with the great help, we fell in love with the perfect couch. highly recommend Ashley Homestore.
By far the worst furniture experience I've ever had. The one sectional that my wife and I liked was sold. We were told that they had the exact same one at their Peoria store. It was close to their closing so they had to double check They called me at work the next day I came in after work To pay for it they kept me waiting for over a 1/2 hour Paid for it set up delivery for the soonest available which was 2 weeks. The sectional but they delivered didn't look like the same one we saw in the store very cheap it had holes in it and scuffs And it was a different shade of Brown. Ended up refusing in the delivery salesman called me back and said he would figure out A way to fix it and he would get back with me in the next couple days. No return call after 8 days I went in to get a refund. Manager stated he would we give me a refund just wasn't sure how much of my money I was going to get back. After wasting about 45 minutes of my time he said he was going to go above and beyond and only charge me a $180 for delivery for them to send me something that looked like it should have been in a garage sale wow. Insane , pisse poor management to say the least. Tried to act like not charging me a 30% restocking fee was doing me a favor . Horrible service And Our commission hungry salesman named Dale Won't be Seeing any referrals either
Shawn was very helpful and informative.Thank you
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
