This store was so easy to deal with!

Deanna was very helpful and informative. Didn’t feel pressure to buy. I recommend her expertise.

Chasity was very helpful and professional. We could have gone to Menards and bought the same patio set but chose Ashley because of Chasity. Valentin was also very helpful in putting it all together.

We came into the store with a good idea of what we wanted for our living room. Joseph was very accommodating and showed us many choices and was very knowledgeable about the products. We are very pleased with the entire experience so far. Everyone was very nice and we left feeling like we got a great deal on a great quality product. Thank you very much!

Staff was very helpful and considerate. Answered all of my questions and never made me feel uncomfortable or that I was wasting their time. I’d give them a 5 star rating

Great service.

Damien was amazing to work with. He showed me around the store to make sure I got just what I wanted. Top notch service. Can’t wait to get my TV STAND

Great experience! Salesman was nice and got us in and out quick!

Theresa was wonderful and very helpful. She took her time to explain everything and found us exactly what we were looking for. Super nice

I loved talking with Teresa! She walked me around the store and gave me some great ideas for what I was looking for. She was fun to talk to and walked me through the whole process of what I was agreeing to. There were no tricks or anything, she made it so simple. She answered every question I had happily. I’ll for sure be back!

Had a great experience yesterday at Edwardsville store. Went in for a mattress. No pressure to buy more expensive options. I browsed the living room furniture and found a set I liked at a great price so wanted to buy Sales people worked with me and gave me an even better price. Glad I went to this store first!

Chasity was our sales associate . She was caring as well as professional.If she didn’t know the answer to a question, Chasity would seek assistance from other associates. Her patience made it easier for my husband to come to the right choice for his needs. Thanks again to Chasity H.

Deane was very knowledgeable and helpful. She took her time and gave us the best possible deal.

Kristy Neumann did an amazing job!!! She made furniture shopping so easy!! I would highly recommend her.

Furniture was supposed to bedelired on the 28 February apparently Ashley sends out text messages. If you don't acknowledge they canceled delivery. When you call to find out what happened they just tell tell you store policy. When furniture was delivered fve days later Couch was missing 0ne accent pillow. Wife call the store to fine out about it was told to turn the Couch over to fine a serial number. Other then that they couldn't help her. Will Not be going back to Alshley Homestore.

Chasity was very nice and helpful..

The sales lady was very nice and professional.

We went to Ashley's Furniture to look for a couch. We found one online, but it wasn't in the showroom. Deane helped us find one similar in store and walked through the similarities and differences. The store manager Valentin was very nice and helpful too. We ended up purchasing and would highly recommend the Edwardsville team.

This entire experience has been just bad from the start. We almost walked out after having asked Lizzie the manager to print the papers out so we could see all the numbers instead of jumping from screen to screen. Then when getting the entertainment center delivered we paid for the white glove service, which they didn't install the fireplace but took a picture of it in the box as proof of delivery, told us they could not remove the cut out back for the fireplace either, didn't check that we had everything (missing a cord to plug in a pilar), and had scratches on the glass shelves.We had to remove all the tags and install the fireplace ourselves after cutting the back of the tv stand, and then finish moving it to the wall, so pretty much paid to deliver it and slightly put together the pillars to the bar. Not worth the white glove delivery fee I paid for which was told they would make sure everything worked and set it up. Which we still haven't received a date when we are getting the replacement pieces yet and it has been a month. Then with price matching every time we do we get told a different story about what they need. I just feel like Lizzie as a manager is not friendly at all nor is she professional in any manner. I feel like I have been lied to and having a difficult time getting parts to fully be able to use the entertainment center we bought. I am so frustrated that it does not make me want to continue to look for other home furniture here going forward!

This place has horrible service. We purchased a new mattress when we were moving into a new home. Well they called for over 3 weeks confirming our order. We upgraded to a much more expensive mattress because they did not have the other one in stock. The day of scheduled delivery they never showed up. Called them since we had no where to sleep, and they said maybe tomorrow. Well then they called again they said it would be at least 3 more days maybe and they will deliver it. At that point we were on the phone for several hours and told them we wanted to cancel the order. Called Kloss furniture and had a mattress delivered in less than 2 hours time.

Very knowledgeable sales person. Efficient and really pleasant to deal with.

Ms Teresa, the store manager, and the sleep expert 😁 were such a huge help during our time there. They were extremely helpful, kind, and listened to our needs and budget. They made my day a bit better and I'm very thankful.

Phenomenal service

From the Sales Associate Joseph Massey to the Store Manager Mr. Valentine, the experience was outstanding. Their customer service, knowledge, patience, and communication were outstanding. I highly recommend their store to all customer. As a retired military soldier, I hope all military members will shop at this location. Thanks Ashley Furniture at Edwardsville!!!

Teresa helped us with buying our dining room table and was such a great buying experience.

Overall good quality and service. Just really slow getting checked out and sofa wasn’t ready to load in car next day when they said it would be. Minor issues but good overall experience.

The sales person we worked with, Jacob was wonderful with helping us pick out the furniture we needed. We purchased a sectional, and a bedroom set. To bypass the $500 delivery fee (a ridiculous fee at that for spending 6k), we chose to pick up the furniture at the warehouse. When we got into our new home a few days later and opened the furniture, we discovered a large stain on the back of the sectional. We immediately contacted customer service, and they noted they will send a replacement. We received the package and they sent FABRIC to reupholster the peice. I expected a NEW left arm loveseat peice to arrive in perfect condition, and their response has been disappointing. Customer service refuses to REPLACE the stained peice with a new one. Instead, I have to take on the responsibility of scheduling a person to come into my house to reupholster the peice. Customer service told us that once an item is received and ownership is accepted, the item falls under warranty and are no longer eligible for return. How were we supposed to know the couch was stained when it was packaged in boxes when we picked it up?! We aren't asking for a return, we are asking for a NEW peice for the NEW couch we bought. Would not recommend unless your furniture is fully inspected before leaving the store.

The staff was very helpful and friendly.

Damien was a great salesman!

Teresa was very helpful! She deserves a promotion

Very helpful and went out of their way to make sure I could get the mattress I wanted and delivered on a set date.

Great service

Joseph did a great job helping us find and purchase the furniture we wanted.

Teresa was wonderful! She didn't pressure us to buy and was very considerate when helping us out!

Best customer service! Store manager helped me find a matresses and was beyond helpful! (Valentin) The men who delivered and set up were 5 star professional and sweet!

I knew what I wanted, it was quick and easy!

Great service, no high pressure sales staff and awesome product to select from. We will be back.

The salesman had a very difficult time getting the billing address and the shipping address right. It took several hours for him to accomplish this.

Chad was very helpful and nice. We like your service at Ashley.

Awesome service and very friendly. I will go back for future purchase.

Absolutely wonderful store manager

Deana was wonderful! She explained everything really well. She let us shop and didn’t hound us. She is outgoing and friendly and approachable! I highly recommend going to Edwardsville and talking to her!

Teresa was absolutely wonderful and we got a great deal! Will be returning!

Deane helped us find the perfect couch. She was very friendly and knowledgeable and made our experience wonderful. The store manager Valentin was great he help us finish up our purchase and answered any last minute questions. We would recommend Ashley in Edwardsville for anyone looking for furniture!

Damien did a great job helping us out! He made the buying process very easy! He was very nice!

Everything was great! Can’t wait to get my new bedroom furniture

Cheaply made, severely overpriced furniture. Not made of quality. Please spare yourself and go anywhere else. Delivered the wrong item and it took them 4 months to deliver the correct one as well.

RUN AWAY!!!! Very bad experience its the worst place you can ever bought from they couldn’t deliver any part of the bedroom without a damage very bad quality you see it from outside every thing is good and by suddenly when you checked it from inside its miserable I will let the photo explain everything This first time i bought from them and it will be the last time I will update you if anything new happens

I did a online order it was professional the manager was patient and willing to help me find just what I wanted

I purchased a sofa and two swivel chairs in November. Deane was very professional and helpful in assisting us even though the store was very crowded for the Friday after Thanksgiving Day sale. We appreciate her knowledge and friendliness. We had the furniture delivered January 3rd as per our request and have been enjoying it since! Thank you!

Deane was amazing to work with and so helpful!

Couch cushion is stained and needs to be replaced.

I, for the first time walked in a furniture store and felt at home! I even climbed onto the bed and felt peace enough to relax and could have slept there all night. Deane and Valentine….phenomenal! They made me feel at home and the purchase was stress free! I’m already planning my next purchase with them!

My experience at Ashley Furniture was amazing!!! My mom & I went in just to kill time and ended up buying a piece for my kitchen. Deana is AMAZING!!! Very helpful, personable, knowledgeable and was not pushy! Her service and assistance was great and I look forward to shopping with them in the future.

We had a great experience at the store. We were shopping for a new mattress and we were greeted upon arriving in the store. Lizzie was friendly and knowledgeable. She never made us feel pushed for a sale and listened to our needs and helped us find the perfect mattress.

My purchase of couch & recliner has Never been resolved! It's been 4mo of calling & email & hell!! My couch is severely damaged & they keep sending me to tons of different ppl! NO ONE IS HELPING & I made a 4500.00 purchase from Shilo Ill. Store. I reported damages right away , but they just keep shoving me around!! Between me & my son we spent 9,000.00!!!!!

Fantastic experience. I knew what I wanted when I came in. Everything went perfect was. In and out in 15 minutes.

Great service.

Nice experience, Lizzie was very helpful and patient and showed me some great options! My one picky thing is if you’re willing to negotiate on price which was made clear to me from the beginning that you were, go ahead and give me the best price you will do. Overall had a nice experience, everyone was very friendly and didn’t hover which I appreciated.

Our salesman Damien was so easy to work with and we purchased great pieces of furniture with great prices. Thank you

We walked into Ashley Furniture knowing exactly what we wanted to purchase. Deane was the first to greet us. She has great customer service and an awesome personality. We will definitely return to shop with Deane.

Excellent service

Kristy and the staff were very friendly and knowledgable. I look forward to getting my new furniture!

Looking and making a choice wasn’t hard and chasity was great but then finding out that the material wouldn’t hold up to my dogs I tried to cancel .. they didn’t want me taking the charge off my card so they wouldn’t loose me as a customer. No means no and I got it reversed.. took only two days to show up on my card it’s been a week and it’s still not off my card!! I even told them it’s got to come off by a certain date if I get and interest charge me and the news channel will be there!!! Run people don’t walk out that store!!! BE AWARE OF THEIR SHADY WAY OF BUSINESS!!!!

Salesperson very knowledgeable and helpful. No pressure sales. Pleasant experience.

Theresa did NOT try to run me around or persist with upselling me. It was a pleasant buying experience

Great experience and Deane was fantastic!

Teresa was great working with as we worked out our purchase.

My Wife and I have been shopping for some new living room furniture. We have visited at least 5 or 6 stores. On a whim, we popped into Ashley furniture (Edwardsville, IL) to make sure we have checked all of our options. The store was full of great furniture; and with the help of Deane Ballance-Stanley (Sales Professional) we made a decision on four pieces and even a couple of accessories. We spent a couple of hours shuffling around pillows and chairs to make sure what we chose went together in both color and style. Thanks again Deane for your professionalism and expertise! We are extremely happy with our purchase!

Chastity was a kind and very helpful associate that made my second order from the store super easy!

Lisa was very helpful in finding a chair that suited my mothers needs.

Lisa was so helpful and kind

Delivery was not made in a timely fashion. We waited over 2 months for our furniture.

Lizzie did amazing job on sitting us up in a new bedroom set and bed thank you for all the hard work

I visited Ashley Furniture several times before picking out the perfect furniture for my home. My salesperson was super and I would highly recommend this store to family and friends!

Valentine was outstanding . His customer service was great . He really represents Ashley well. I would buy from him anytime !!!

The staff were very helpful and friendly. Such a delightful experience.

Lizzie demonstrated the highest levels of professionalism, knowledge, and customer service. She made selecting and purchasing a bed/ frame/ and pillow quite simple. Greatly recommend!

My salesman, Damien Wiseman was absolutely excellent! No pressure, he explained everything and was so polite and respectful of my decision making process! The store was very clean and set up so nice. The whole experience was fabulous I can’t say enough good things about Damien and the pricing was more than equitable and fair. Good job, Ashley Furniture. I will definitely be back.

Our salesman was very nice and patient. He was also very helpful. We would definitely use this store again.

Lizzie was very helpful selecting a recliner can't wait to get it .

Deann was very helpful

Very satisfied

They were very pleasant

Friendly staff lots of furniture to pick from great experience

Damien was wonderful. He advised us through our search for furniture and checked in with us often but was not pushy. He explained features and options and provided us with clear expectations for delivery of our pieces. I would definitely recommend working with him for your furnoshing needs.

My sales person was excellent. She showed me exactly what I was interested in, she was personable and professional.

The store has a great variety of design pieces and staff are friendly. They have some great deals! They were a bit understaffed otherwise I would have given 5 stars.

Damien was great to work with. My husband and I purchased a couch, TV stand, and recliner. We are waiting on the delivery, but had a good experience in the store. Damien did not pressure me into buying anything and was helpful when I had a question. He kind of stood back and allowed me to shop around and make up my mind.

Teresa and her Boss provided exceptional customer service. As I age, I find it harder to move things around. When Teresa informed me that the table was on wheels, that sealed the sale. I didn’t feel rushed and I felt free to browse at my leisure. I was also sold on a couch and chair that I have not yet purchased. I Purchased a counter height kitchen table with chairs. Anyone who has experienced arthritis knows that the knees to do work like they used to. I plan on returning soon!!

Theresa and Valentin were great . They got me the best deal they could

Great experience! Lisa was very helpful and a pleasure to work with!

We had spent all day shopping for the perfect recliner. We actually choose to come here last as word of mouth around town was very negative about this store. But my wife and I were open to give them a shot. Walking in we were not greeted by anyone so we just started walking around, eventually a older lady came and greeted us and led us to the recliners while constantly bringing up "financing" and "we even take bad credit" which is fair I dont dress fancy, and I dont flaunt my money but lady I told you I was paying cash..... We were shown recliners that were over priced, and very uncomfortable. I mentioned how in there websites the recliners advertised and prices listed were not matching up. And i even requested to see some of the chairs on the website (most I am told they no longer carry) the one chair we thought was ok but wanted a different color, the lady walked off and said she would see if its available (she never came back.) And we stood around the chair awkwardly for around 15 to 20 minutes, one younger lady walked by really quick and asked us if we needed help I stated "I am just wondering where these other chairs from the website were at so I could try them" I was never given a look, a word, or even a screw you as she kept walking to the front of the store. At that point I guess they realised I wasnt willing to finance a entire house worth of furniture and wanted to ignore us. So we just left not even getting a goodbye from the 10 staff members sitting around the front of the store hanging out. The reputation of the store deffinently held true.... UPDATE: I contacted the number they said to text and this is what I got in response, once again wasting my time, and upholding there reputation....

Lizzy is awesome.

Giving two stars because Damien and Valentine are a pleasure to work with, but I am so disappointed in Ashley furniture. When I came to them, I told them I was having an issue with another furniture store that told me a delivery date and then pushed it back without telling me. I was promised that my couches would come the next week. I called three days before the supposed delivery date and was told it would be another week. Nobody told me and had I not called, I would’ve been sitting here waiting on delivery on the date I was promised. I went to get another furniture store, settled for something I don’t care for, but at least it’s SUPPOSED to come on the date I was supposed to get the furniture from Ashley. Hopefully third times a charm, regarding the other store. I won’t do business with Ashley again tho since their delivery dates can’t be promised and I heard they have to have a full truck to deliver.

Very good experience. Theresa helped me by not only looking for the furniture I was seeking on their website, but also found furniture in the store that had the same fabric I was considering. She ordered it for me & set up a delivery date. She was very helpful!

Very nice ladies that helped me with decorating my living space.

Theresa was very knowledgeable when it came to the products she was selling and also paid very close attention to what my wife and I were looking for. Would give her 6 stars if I could…

The delivery was very informative about their arrival time and was actually a little early. Both delivery men were extremely nice. They were more than understanding when we realized one of the dining room chairs had 3 small chips and the buffet had a flaw on the side, and had to return for replacement. Hopefully, the replacements will be delivered soon.

My husband and I have been looking or a bedroom set for about 5 years and usually furniture shopping is the last thing I want to do. When we walked in we were welcomed by a woman named Teresa who took the time to explain where things were and let us roam around. After making a decision she was more than happy to help us make our purchase and I couldn’t be happier. Not only did we feel welcomed but we didn’t feel pushed or pressured and Ms Teresa made it easy. I would go back without a doubt!

Sales person Theresa Jonhson was amazing!!! I suggest anyone needing furniture go to Ashley and ask for Theresa.

Teresa and Valentin were extremely helpful and made the buying experience a pleasure. Thank you both for all of your help.

Experience was fine. Only one sales person and three people waiting to be helped. As long as you weren’t in a hurry.

I had the best service yesterday and also l got the best deal ever. Soon I’ll be back

Our sales lady was awesome! Friendly and knowledgeable. Can’t wait to receive our new furniture! 👍

Damien was easy to work with. He answered all of our questions. We had gone in a few days earlier and the lady that approached us told her where the products were we were interested in, but did not give is her name and we couldn't find her when we wanted more information. We are glad we went back as our second experience was much better.

Great customer service, easy to deal with

My fiancé and I visited this store on a Sunday and left extremely disappointed. We walked around for about 10mins waiting for an associate to greet us or at least ask if we needed help. Shortly after 20mins of being in there , still nothing. I did see a handful of associates working , some with people. I felt ignored and most of all embarrassed because one associate seem to follow us but never asked if we needed anything. I’ve bought furniture from here before and this is the first time I had a bad experience. I don’t know if it’s new management or what but you all should train your associates better. I left the store feeling very much so racially profiled against because every associate was helping someone that was NOT my color. I will not be back in that store ever again. I was just there to get some ideas for my new home and was left with the worst customer service experience ever. I hope you all do better.

Service was terrible. More people working than guests and it still took me 15 minutes before someone was willing to help me.

Chasity, Lizzie, and Theresa were all incredibly helpful with my own purchases as well as with helping my mom who came along with me and had questions about things she wanted to purchase too. I will certainly be back!

Sales person was nice and greeted us as we entered the store. She asked us what we were interested in and let us look around. Purchase was also fast and easy.

Thank you Kristy for the great help navigating the various sale options and the no-pressure experience!

We had a wonderful experience buying a sectional set from Theresa. She did not pressure us in any way and made the buying process fun and less stressful. We pick up our new set in a few days. Thank you!

The delivery team was prompt according to the app and polite upon arrival. I wasn’t there for the entire process but my husband sent me pictures and they set the furniture up according to my previous directions.

Extremely helpful and very knowledgeable with what we were looking for. Pricing was great an easy to purchase.

My salesperson Teresa was great. It was quick and pleasant

Teresa was a lot of help to my mother and I and showed us numerous options and explained different features

I can always just walk in and find something, delivery is always good now we are not in a rush either so it’s never a issue to wait for what I want

Teresa Johnson and Lizi were both amazing to work with and chat with.

Thank you for being so helpful. I ordered over the phone A couch and sectional for my daughter who lives in Wood River. But I live in Wilmington, North Carolina. Very helpful.

Very nice! Sales lady took time to explain explain everything to us and answer our questions. Can’t wait to receive our new chairs.

So many issues and customer service is pretty much the worst. Glad to spend money with a company that doesn't care at all. I think I'm finally done with you.

Great variety of furniture and color choices In stock and available.

We made a small purchase at this store a few weeks ago. Advertising emails from Ashley started coming in right afterward and there has been no stopping them. Unsubscribe requests have been ignored. This is unwanted and illegal. I won’t shop there again. Update: Store responded with suggestion that I reach out for assistance. I have tried to unsubscribe multiple times using links in their emails. By law, this should be sufficient. Emails do not originate from the local store and no contact info for reaching out to the appropriate party is provided in their response. I am angry and will not play games.

Nice store — salesperson was very friendly and helpful

She was very helpful person

Easy, quick and great service

Ashely has extremely cheap quality furniture. Expect to replace anything you purchase within 2-5 years. Do not shop here unless you're out of options.

We worked with Damien Wiseman and he was very professional and accommodating. Ashley’s willingness to price match made our decision easy. Thanks!

Love Ashley! I have Teresa helping me with the process, she was considerate and kind, willing to help me finding my items!

Ordered a couch from the edwardsville il, was supposed to be delivered on a certain day. It was randomly cancelled, called a manager to see what it was cancelled, this manager submitted a ticket and never herd back..then Was rescheduled for Tuesday the 2nd of July, no communication on when it was coming till the morning of when the mass text comes out of the time frame. We found someone who was 18 years or older to be at our house because it was last minute, I will post photos, the furniture came, and it doesn’t fit in our house, and the also broke our door frame and didn’t tell us, I called about returning the couch because it doesn’t fit, I called the edwardsville location, he gave us an 800 number, he said since we just got it we can return it, called the 800 number they said the couch is in your house we can’t take it back, not one time did they disclose this information to us, the only information they said was when the couch won’t replace. Anthony was our sales person in edwardsville, he definitely kept telling us if your couch get chewed on just have your neighbor come shoot it with a shotgun because they will replace that. When I found out about the broken door frame, we called and the manager wanted pictures asap, he said he submitted a ticket, and someone should be calling about the situation, the people called and said we won’t hear back about the damage till next week and we asked about the couch, and they said they don’t deal it, so they can damage my door frame in minutes and takes a week to even hear back of what they will do and still won’t answer about this couch. I’m attaching pictures to show proof

Daniel was very friendly and helpful! Tried to get me the best percentage that they had too offer. I purchase living room furniture. Went to Edwardwille, but I'm closer to Shiloh. Thanks Daniel.

Friendly. Honest. Above and beyond service. Great experience.

Danielle was so helpful to us regarding this purchase and the entire shopping experience! Very personable young lady! If I have any further furniture needs, I would request her assistance!

Anthony and Jeff were amazing. I hate pushy sales people and neither of them were. Everyone was so nice and just wanted to make sure we were taken care of. They took their time and just made conversation, I never felt rushed or pushed.

I always like going to our local store. I had found what I wanted so it was an easy purchase. Delivery was so fast and professional. It took Forrest longer to backup the truck than for him and his partner to unload and place my new couch. They did a great job.

Kristy was delight to work with and everyone was very helpful. We will definitely return for our next furniture purchase.

Great customer service, Anthony was very knowledgeable and professional.

Kristy was very fun to work with . Showed us what we were looking for then sat back and waited for us to decide. Very nice handled everything well.

Kristy helped me today. No pressure and very helpful. Would definitely recommend working with her!

Didn’t feel like salesman was pushy

Ashley and team were incredible!!! They were calm and supportive during the buying process.

Excellent, my sales person was amazing, kind and professional!!!

Danielle was extremely helpful and patient. Highly recommend working with her.

Danielle was great! She greeted us and let us know she was available for questions. She let us look and didn’t hoover. She was patient with my indecision. She even helped me with a past purchase. I will be back the next time I need furniture.

The service was amazing!!

Great customer service during our visit. Lisa was so kind.

Kristi is so nice and helpful she knows what she’s talking about and is good at her job! She helped us today get a new couch and recliner and it was so easy and painless. She has helped us in the past before when we bought our mattress. Would definitely come back again and ask for her!

The 1st time we walked in we were treated like we were wasting the black guy time. We left but there a sofa set that we like so we came right back and talked with Justin. He was very kind from hello. He answered all of our questions and we said that we would come back we wanted to look at another store. We came back the next day and Justin took care of us.

Great experience. Theresa and Valentin were helpful and friendly. Can’t wait to get our new living room set!

Damion from Ashley was great. He was very informed and knowledgeable about my concerns. Great experience! I will be shopping there soon.

Lizzie was very helpful and willing to help me find what I needed, with no pressureto buy. All the employees are so friendly

Staff is great. They are very patient and understanding of issues with banks making large purchases difficult. I'll definitely come back.

Sales staff was helpful, customer oriented, and focused.

Very friendly and helpful.

Justin was very kind and helpful. We came in unsure of our options and left with $0 down and a new couch set to deliver in 4 days. 1000/10 stars for Justin.

Worst customer service ever. These stores have some sort of a franchise system, that you cannot work with the store when you have an issue. You have to call the corporate. The store literally does nothing for you. So, good luck with that. Their furniture starts squeaking after 6 months of light use. Waste of money.

Decent selection, but if you have an issue with it malfunctioning they leave you to figure it out yourself with their sad excuse for a warranty company. What we were told was “a common issue” with our electric recliner (that is only a year old) has now taken over 2 months to fix, with still no scheduled repair date.

I love the smell of new furniture when I walk into Ashley! The displays and setups are gorgeous! I want everything I see! LOL The furniture is nice quality! And the prices are affordable- or use a payment plan. And you can’t beat their service. I’m a repeat customer for all these reasons. Service is consistent so I keep coming back. 💕

Very helpful

Electric couches made of cheap parts, broken within 14 months. Their protection plan takes 6 months+ to have any repairs taken care of. Would recommend shopping somewhere else

Great service and friendly/patient staff

Sales were friendly and efficient and didn’t push me to buy things I didn’t want.

Excellent experience.

My experience was smooth, Anthony was very helpful and accommodating. I found the prices to be fair for the great quality of furniture.

The ease of looking and finalizing sale was a great experience! Highly recommend Ashley!!

The staff was very helpful and knowledgeable! They listened to us and helped us find exactly what we were looking for. On top of that, we got a great price on everything!!!

Ashley left a sectional damaged after delivery. I wasn’t able to be there due to chemo treatment. I called within their 72 hour period and sent pictures of the damage when visiting store because I couldn’t get help just calling. I have a brand new $3k sectional damaged and they will not return this one and give me an undamaged product. They only offered to send a patch of fabric to mend the one are and are not willing to do anything for the cup holders that look 10 years old. This is pretty shady tactics not to mention terrible customer service. I regret walking into their store, what they promise is not what they deliver.

Rep was very helpful and friendly

Nice display of a variety of funiture

They were very friendly and knowledgeable and didn't try to push me into a more expensive set. They also searched for the best discounts to save me money. Ashley always has great quality selections at various price points. Ask for Angel. She will take good care of you.

Damien was very helpful with picking out the right mattress. Price and quality were good also.

We had great in store experience, but terrible online experience. I know they are separate, but online is an extension of the store. We had to jump thru hoops to get online pur have returned and received guilt trip about it! Will not shop here again.

Damien was excellent! He was able to give us the best price on a reclining love seat!! Will go back to him again for future furniture purchases and we highly recommend you go see him as well!! Thanks again Damien!!

Damien made the experience low stress and very helpful.

I had some wonderful help from Danielle (yes same name) she was also very patience as I had my kids with me.

Anthony was extremely polite and helpful. We will definitely be doing business here again.

We had a great experience shopping here for a new couch. Anthony Henry was extremely helpful and knowledgeable. I would highly recommend checking this place out if you are in the market for some new furniture.

Danielle was fantastic to work with! She took the time to work out the kinks for our purchase. It was an overall fantastic experience.

Danielle couldn't have been any more pleasant. I am looking forward to having my new bed delivered tomorrow! 😌

The driver almost hit my car when i walked out to say someth the guy just said oh ok...and then ignored me and didn't bring in my couch he said he didn't think he could get it in my livingroom so I said well you can the last delivery guys got a double recliner couch in and you can't get a standard couch in and he said nope..so I told him to place it in my garage and me and my 16 year old took it in I paid 296.00 to have delivery just for the men to be rude and me and my son to do everything..and then all the store said was I am sorry. Like give me half my delivery money back. And the lady that I delt with said oh call me if you have any problems well I called and nothing.

Great experience. Got what I was shopping for at the price I wanted to pay. Ashley always has good products and are very easy to deal with.

Absolutely awful for 20+ years. Ashley in Edwardsville is no better, constantly screwing consumers over. Take your business anywhere else.

***Update on Original Post*** 1 month after original delivery date, Ashley Furniture & team have corrected all aspects of our order. The process was quite an ordeal, but, everything is now as it should be. Overall, the in-person customer service personnel I dealt with supplied the best results. Trying to work thing via phone & online was not effective or efficient. Also overall, my wife & I are satisfied customers & we both feel as though the furniture we purchased was at a very fair price - thanks to Lizze & Brandon!!!). My thoughts on the Tempupedic mattresses are still open - time will tell for the $$ (but that's on me, not Ashley furniture). Lol Tha KS for correcting everything Brandon! & thank you Lizzie for assisting us choosing a bedroom outfit that we are very satisfied with to improve the overall quality of our home!! ---------------Original Post---------------- Made (what i would refer to) as a significantly large purchase order (total bedroom). Upon delivery, one large item (footboard with drawers) was damaged needing replacement. Another separate large item (5 drawer chest) was incorrectly ordered/delivered. Trying to chase down agents, service reps, managers, technicians, etc... to correct the issues has been a tital headache - very cumbersome, time consuming, inconvenient, and very unprofessional. For having spent the money I spent, I would expect mich better customer service to get this resolved. I will update this post/rating if something significantly changes, but I waited 10 days before responding to this survey & I haven't had any significant progress made thus far-

We were very disappointed! We only received half of our couch. We won’t be purchasing anything else from Ashley.

Great deals, very helpful

I worked with Anthony at Edwardsville Illinois, very professional, knowledgeable. Was a pleasure

My Husband was very upset and disappointed on the policy that Ashley’s has when using your unused warranty on some previous furniture purchased. We had a $322 reimbursement coming from a warranty to use toward a new piece of furniture. So, we found a Chair online for $459.95 that we wanted to order. We went to the Edwardsville IL store and they told us we had to spend $500 to honor the warranty. So I said ok we will buy an accessories to go with the chair. Next we were told either I had to purchase another piece of furniture or bump the price up to $500. This is forcing me to pay more money out of my pocket to use my warranty reimbursement. Then I asked just deliver it to my house for free and that will offset the additional cost I had to pay. The answer was no we can’t do that. So, here is my reply!! I went ahead and purchase the chair. I’ve spent thousands of dollars in your stores. I’m getting ready to build me a new home and furnish it with all new furniture. You will not get any of my business due to your policies. It really isn’t about the money because I have plenty of that, it’s more about how you treat your customers.

Blake was great! He helped us find exactly what we were looking for. He was very knowledgeable and patient.

Lizzy, thank you for being so attentive and patient helping us with all our needs. Great customer service! Very professional. Ashley's is very well displayed and stocked. Thanks again! Patty

This store has an awesome selection of modern and high end furniture. The sales people are friendly & helpful. I especially appreciated how Blake went above and beyond to answer my questions!

Danielle was amazing! Thank you so much for your recommendations.

Brandon was awesome!

Good customer service and delivery people willing to go the extra mile

I came in not really sure what style I was looking for. Blake was there to help me out. He wasn’t in a hurry took his time helping find the items I was looking for. Very nice and knowledgeable with all the questions I ask. So then I got it all ordered and got home and my husband wanted a smaller tv stand. So I called the store and talk to Blake and ask if I could change my order. He took care of everything and got me the different size ordered and canceled the order one. It was a pleasure to work with him. I suggest if you are needing new furniture stop by Edwardsville Ashley and ask for Blake. You will be happy to work with him. Thanks Blake 😀

Lizzie, Brandon and and all the staff were amazing! We went into the store not knowing exactly what we wanted or what our buying power was. They stayed with us through the whole process from the time we walked in the door until the completion of the sale when we walked out the door. We highly recommend Ashley Furniture in Edwardsville, IL!

Not expecting to buy furniture, with the help of Danielle I now own a new couch and chair,a very pleasant shopping experience😊

I rarely write reviews, but have had ongoing issues with Ashley furniture, specifically the Edwardsville location, for well over a year. It started with our original delivery arriving damaged. It took 4 deliveries before we finally received one that wasn’t damaged. We paid for the white glove delivery service which they charge extra for and tout as being their premier no-worry service. We also purchased the 5 year extended warranty. After having our furniture for a year, a cushion was punctured by a pocket knife. Punctures are well within the terms and conditions of the policy. Our sofa is tweed, so the threads around the hole began to fray. The claim was denied because of the frayed thread. I realize the warranty company is separate from Ashley, but reached out to the Edwardsville store for assistance. They called the company on my behalf and received the same denial. The store told me they couldn’t do anything and gave me the Ashley customer service line. From the moment the phone was answered, the customer service rep spoke down to me and acted as though she couldn’t understand why I was calling. I explained that I know the two companies are separate but Ashley’s lack of assistance from day one with the broken delivery has been frustrating. The policy they sold us did not meet the expectations sold in their store. Her reply was “ok, but what are you wanting us to do? We can’t do anything.” This is a long way of saying, save your money and time and avoid Ashley furniture, especially Ashley furniture in Edwardsville. Between paying extra for useless upgraded delivery and extended warranty, I wasted well over $500. Run, don’t walk, away from this store. I’ve discouraged everyone I know from going here. Their terrible customer service is nothing short of fraudulent.

Blake and valentine I believe his name was were incredible. Unbelievably helpful. I would highly recommend Ashely furniture. It is always high quality, fair price and the best customer service you can find.

In 2022 I had to buy an entire house full of furniture due to divorce. Those at Ashley's furniture work tirelessly with me to get everything I need to start my life over. I will never forget the patience and dedication I found at Ashley's. I will always start my furniture needs there first. The quality of products is second to none. I am so happy everytime I go into the Edwardsville, Illinois store.

Danielle was great to work with!

Great experience. My salesman was awesome.

Danielle was amazing, she was very knowledgeable regarding products. She was attentive and available.

So friendly and quick with paperwork! I will be back

Izzie is absolutely amazing and super personable! I would highly recommend anyone who comes in to Ashley ask for her. Prices are higher than some other places but the quality seems to be there in terms of product and service. Only complaint was management seemed a little inattentive and the no credit payment plan option is confusing and even the assistant manager there didn't know much about it which was definitely irritating. Otherwise every trip I've made to this location has been well worth it.

Danielle was phenomenal with her friendliness, and professionalism! We told her what we were looking for and when we couldn’t find a good match in the showroom she helped us find it online. Al around great experience.

Valentin was amazing. We could not have had a better experience.

If you want the biggest piece of garbage bedframe that’s wildly overpriced get it here. Piece of junk started falling apart less than a year into purchase and has been a nightmare since

Danielle was fantastic!! She made everything so easy!

Excellent 👌🏽

The buying process was nice and easy. Now the awful part has been getting somebody to help me exchange my defective mattress. First phone call I made I was hung up on right after explaining the problem with the mattress, second phone call they at least tried to help but I was told to call back after 30 minutes on the phone because it hadn’t been 72 hours….as of typing this it had been 72 hours a day ago and there are no signs of getting any help. My recommendation is don’t buy a mattress from Ashley. ****Update*** 2 days later and nothing has been resolved. Everytime I call I get the same answer that I need to wait longer to put in a request. I can’t return this defective mattress and can only exchange it most likely to have the same issues. That’s IF I can ever finally put in a request to do so. Any other avenue to contact some sort of support to get this resolved would be nice but Ashley seems to not care about you after you buy from them. Possible buyers take your business elsewhere. Will not be buying anything from here ever again.

Great experience, very knowledgeable salesperson. I will share my experience with others.

My salesman DAMIEN WAS SO HELPFUL AND POLITE AND TOOK THE TIME TO EXPLAIN EVERYTHING TO ME. HE WENT ABOVE AND BEYOND TO ANSWER MY QUESTIONS. HE EVEN EXPLAINED THINGS TO ME THAT I DID NOT EVEN THINK ABOUT ASKING. SO THANK YOU FOR SUCH A WONDERFUL SERVICE!

The assistant manager was beyond great! Great experience.

Caring staff that knows what they’re talking about, especially Valentin.

The salesperson was helpful & quick to get me through the process of getting the furniture I wanted.

Very helpful

The man was very helpful and knowledgeable. Thankyou

Ashley furniture in edwardsville was an excellent experience with buying furniture our sales girl was top notch and helped my wife and I with our living room selection, I will buy from them in the future

Always great service. I appreciate that the sales associates are not pushy and give you time to find what works for you.

Valentine was great, very helpful

Excellence and Professionalism is what I saw with the two drivers that brought us our new couch.

Seriously, quit stalking people the moment they walk in the door. Following behind us even after we said we were just looking. Then the other associate walking parallel to us like we were going to steal a table. We’ve purchased a bed frame, an adjustable base, a couch and mattresses from Ashley. Never again. We’ll drive to Carol House.

Everything was good, but the part I didn't like was when the person at the shop told me that if I buy something, I can't return it because others had bought and returned things before. I think it would be better if they just put a note in the store to tell customers about this, instead of saying it directly. It feels a bit disappointing when they say it like that.

The process from buying to now being able to enjoy our sectional was SO quick and simple, everything went very smooth. With the help of an amazing woman, I cannot for the life of me remember her name but she’s amazing….we found a sectional that was perfect for us! Delivery was so quick and everything was working and in perfect condition! Definitely will go back for any more of our furniture needs!! :)

Good no high pressure salesman

The two people that helped me in Edwardsville Illinois, made it easy and we’re very professional and helped guide me into doing what was the best for me…thanks Ashley.. For hiring competent, decent people!

Valentine exceeded our expectations twice. I love his accent❤️

Excellent experience both at store and delivery. Salesman, Damien and delivery men were all highly professional and helpful.

What a nice gentleman

Great customer service. Great holiday pricing !!

Kristy was wonderful, very knowledgeable about the products!

Great service! Never felt pressure or hassled. Anthony was great to deal with .

Great experience! Anthony made everything easy. Very professional and personable.

Delivery guys were great. Notifications were perfect.

Such an awesome experience and friendly staff. Valentin went above and beyond to ensure we got what we were wanting. Deliver was in and out and very professional. Thanks everyone. Teamwork at its finest!!

Very friendly staff. Was not pushy. Excellent experience

Sales guy was new so I'm not sure I got the best deal I could but he was very helpful just the same. Why don't you haul away old furniture? I'm 64 years old and ours not like I can do it!

Go see Anthony if you have any furniture needs. Super friendly staff and fantastic furniture.

Danielle was pleasant, professional and worked with me on my needs and wants. I can't wait for my sofa and loveseat to arrive.

Great service

The sales associate Danielle was very helpful. I was able to make the purchase I wanted in record time. She is a peach, and an asset to your store..!!!

No pressure sales rep (Damian) helped us get the furniture we wanted and checked us out quickly.

Valentin was very nice and helpful, he sold us a whole bedroom set and never once felt he was pushing us or trying to sell us something we didn't want.

Leena was very knowledgeable ad pleasant to work with. I would definitely ask for her again.

Love, love, love our new living room!

We got a very good deal with a little more added to the already clearance price. The sales person made sure that everything was working perfectly before we ever left the store. They went above and beyond to make it a sweet deal.

Since the store had such a varied selection of furniture and mattresses, along with knowledgable staff, we were easily able to find exactly what we wanted. Staff was also accommodating with the one issue we almost had but didn’t as management quickly found a solution. I will go back to Ashley and would recommend this store.

Danielle was Amazing!! Polite, Knowledgeable and Professional!! Beautiful selection of items for any room to decorate.

Salesman was great, manager treated me great as well

Ashley has it all! Love shopping there!

The manager Brandon was amazing! He answered all my questions that I had and was so knowledgeable with what everything was made of, stayed in our budget and was not pushy at all! We will definitely be back for future purchases!

The sales person we worked with Chasity was wonderful with helping us accommodate our needs. The delivery guys were awesome and fast, the only thing that went wrong is one of our items were placed on hold and nobody notified us to tell us we wouldn’t be receiving it the same day as everything else, when calling corporate, everyone acted like they couldn’t find the missing item until one lady told us when items are placed on hold they have no control over it and will not know when they will be available for shipping.

I give my sales lady and the manager a 5 star. It really was a pleasant experience. I got just what I was looking for and even for the amount of my budget.

Everything went smooth with our purchase and Kristi who helped us was very knowledgeable and listened to our needs.

Was a great experience.

Our associate Leena was so helpful! She helped us pick the perfect mattress and was very personable. She was upfront about prices and discounts. The process was super easy!

(Translated by Google) Location (Original) Goob

Professional sales team

Good quick service. Polite and helpful salesperson.

Very disappointing. You would think when you spend an extra $500 for the "white glove delivery" you would get the correct furniture. Now, no one knows how to get me the correct furniture. I am working with a chatbot named Jenny. There is no real person to talk to. Avoid this company.

Kristy was very thorough and understands the financial commitment of a furniture purchase.

The employees were very professional and kind. I would recommend them to anyone. Very reasonable prices thank you Ashley's Store!!!

Don't let their store manager assist you. She had a horrible attitude and ordered the wrong items. I unpacked them about a week after I got them and they where the wrong style. I have tried to get it fixed but she has been useless.

Sales associates were extremely pleasant and helpful. Gave full disclosure to delayed delivery expectations due to popular reclining sofa that I purchased. Helpful to answer all questions that I presented. No pressure - just wonderful service! Thank you

Jordi was great and made the whole process very simple!

Excellent service by Damien. Greeted us promptly, listened to our needs. Helped us as we searched for the table that my wife wanted. Definitely the place to go if you want great customer service and care.

I worked with Danielle to pick out a few items. Midway through making a selection my other half had other ideas. Danielle …. No problem, she even help with some delivery concerns. Great shopping experience

Selection was large and the staff was super helpful, friendly, and helped me find exactly what I was looking for.

Kristy at the Edwardsville location was amazing! She was so patient with me when I couldn’t make up my mind. The MOD was really nice also.

Prices were low. What I bought was high quality and my salesperson was super friendly and very helpful. I went to other furniture stores they wanted triple the price and wanted me to wait 12 weeks for what I bought

It was fast and and they were all very friendly!

Very friendly and helpful staff. Did not try to upsell nor push something other than what I was looking for.

This issue has been resolved.

Exceptional customer service! They were able to have my cocktail table delivered in 4 days! Appreciate the floor staffs tile and attention!

Anthony was very helpful and friendly. He let us shop around and checked in on us to make sure we were doing okay. Was a great experience and we can not wait for our furniture to come in!!

I was greeted when I walked in, and helped by a kind professional staff member. He showed me everything I wanted to see and didn’t pressure me at all! I was very impressed!!!

Item was offered at 40% discount. Discount was not calculated correctly.

They were amazing!!

On 8/19/23 I was trying to purchase a living room set for my son as an early Christmas present. My son & I has a lot of questions about prices, discounts, etc. The representative had a lot of patience as she walked us through a lot of different questions we had. Eventually I made the purchase with her help. I do want to thank her for her kindness also. Thank you Ashley's for your beautiful furniture.

Excellent products and services! Thanks Ro and the Ashley furniture team!

Blatant discrimination today. Girlfriend went in to purchase a sectional for our new house & the lady in back straight up asked her if she can even afford it.

Stopped in the store on Saturday to buy a new sectional. The salesperson that was helping me to begin with was very helpful but he had to ask the store manager a question about the color options available which was fine. My experience went down hill after that because she took over and right from the start wasn't listening. She didn't even ask the person we were working with what he had shown us she took us back around to look at sectionals we had already seen and ruled out. Then when I tried to tell her what I was looking for she wasn't listening she was just pushing the sale trying to get me to find out my buying power. Then the pressure of getting it before the labor day rush she could give me those sales deals. I tried to ask her questions but when I would look over she was always texting not even paying attention. I asked one more question and she came back againg with running my buying power. I said it would be cash and I left. She didn't have time for me so I'll buy from somewhere else.

Danielle was excellent! She helped us find the perfect couch and was extremely knowledgeable and thorough. We had a great experience with them.

I had a wonderful experience with a nice young lady, she was very helpful and friendly. She cued right in on my decorating style and I was able to make a great purchase.

Great service

Salesperson, Kristy and the Store Manager were very professional, Knowledgable & helpful in my purchase.

Very nice selection and sales person. I didn't feel pressured at all! Only caveat is that I found the set on line at a lower price than in the store.

Danielle was fantastic. Low pressure, very knowledgeable. Just a pleasure to work with. I’m so glad I chose Ashley and I will return. The prices were better than expected as well.

The people at Ashley are great to work with. I think the computer system they are using is somewhat messed up. I made a 400$ payment that was charged to my bank but didn’t go towards my “principle” yet. It was confusing and aggravating. I am now waiting to see what will come of it. The employees were referring to it as a glitch in the system. Other than that everything was good. I’m still waiting to see what will happen with my 400$ though .

Great service and communication from saleswoman

Salesman was very polite and helpful.

There was only 1 person working at store but she was very nice and extremely helpful. I will go back and suggest others to go. Prices are really high, like everyplace else but also have a line you can afford.

The service is A1..both Kristy Neumann and Nesrine Kelly were 2 awesome and amazing floor manager and sales representative. Both were very knowledgeable and outstanding personalities. They made our visit very comfortable.

The return policy is horrible and my passion is to let everybody know that

Great furniture, big variety. Great staff. Will go back.

I had already done my shopping online, I just went into the store to order 2 recliners. The sales people were wonderful and very helpful, I would give them 5 star's. The stores computer/wifi system however made everyone's job more difficult. My order was initially lost, my sales associate was kicked off the system several times, and she had to use someone else's tablet to finally get my order placed. They apologized to me several times for all the inconvenience, and thanked me for my patience. I feel like they should have a more user-friendly system.

The sales person who helped us was very pushy when I specifically said I didn’t want the protection plan or delivery option. It also seemed like I was being talked down to because I am a bit younger. The service I received was unprofessional especially coming from the store manager. When she spoke about the sectional she didn’t even look at me when talking, she looked straight at my mother every time who was only there for moral support. I will not be coming back.

Lauren was great! Thanks for everything!!

Lauren was very helpful and easy to work with.

Great customer experience

Haven’t heard when our furniture will be delivered. Everyone we call to speak to someone, we have to leave a voicemail or the line hangs up when transferring between options. Unable to get ahold of store.

I like the chest I picked out and the sales person was helpful. HOWEVER, the computer services weren't working so I couldn't pay for the piece of furniture, nor could I learn more about approximately when it would be delivered. The poor sales person couldn't even email me because that function wasn't working for Ashley. I haven't heard a word back from Ashley confirming my purchase and delivery date. VERY disappointed at this point.

Trying to cancel an order. Cannot get any help!

Danielle was awesome. She new the products and was extremely helpful. Could not have asked for a more pleasant experience.

Very helpful sales person

Awesome sales staff!!

My experience was great! Smooth buying process and friendly people.

Fantastic service Friendly people great over all.

Lauren was great! Showed us a few options, gave her more specific details of what we wanted and helped us find the right sectional! Low pressure and easy to work with! Thanks for all your help!

The Associate Sales Manager - Valentin Georges was most helpful and a pleasure to do business with when making my purchase.

Great experience

We had what we wanted picked out before making the long drive to purchase. Valentine was fantastic and had everything ready to go for us upon arrival. Such a wonderful experience!

Excellent service by Danielle

Anthony was the salesman we dealt with. He was absolutely amazing. He was friendly and he knew his stuff! He answered all our questions, got us into the right mattresses, helped us with our patio furniture selections, and made it painless.

The service that I received at Ashley furniture yesterday was amazing. Friendly, knowledgeable, and expedient. I was in and out of the store in less than 15 minutes with my purchase secured (with lower price match) and scheduled for delivery 2 days from date of purchase. I highly recommend Ashley Furniture.

Trey was very helpful, explained everything at least twice, listened to our ideas and wishes.

Great service. Lauren was very helpful in our decision to buy the right mattress. We are happy.

Stacy was very helpful with our sofa purchase.

My wife and I went to Ashley to buy a new sectional, coffee table and dining set yesterday and the sales person was nice, but made several mistakes with our order while we were there. I ended up having to pay out of pocket for the main wedge piece for the couch because she forgot to add it into financing. But, that is just one issue we ran into and was willing and to overlook that situation, however; while we were there the sales person told us she would price match a coffee table to the online price. When we got home, we realized she charged us full price which was a difference in $250. She told me if I had any issues to text or call her and gave us her card, but when I texted her about the situation, she said she couldn’t price match since we went with the 4 year financing option. This was never told to us. She then told me she could “try to reverse financing so, I could order online and get that price. No offer for a credit or anything. Needless to say we will never buy anything from Ashley again. Don’t waste your time.

Excellent experience, delivery was prompt and quick. Very professional. Very pleased!!!!

Nice workers and quick service!

Nice rep done easy furniture was nice and delivery is good if you deliver on sat😁 very excited 😊

Kristy, was Very professional and easy to work with

Great Service! Highly recommended!

Never spend your money on this brand. I spend over $10,000 on their furnitures and its not worth it. They delivered my furniture over 10 times almost cross a year just because they broke my furniture every single time they delivered and when I tired to install my bed I found out there was missing parts and they sent the wrong part and then refuse to send the right part just because I moved to a new address. told me to purchase the part that was missing from the factory! Wasting my time and my energy for this very bad customer service and the cheap qualities furnitures!

Great 1st time experience

The lady that helped me was wonderful! She went the extra mile to make sure I was satisfied! I give 3 stars because no one offered to help me besides someone who was not a sale person.

Great service. Most helpful .

My Front door and the sectional sofa I purchased was damaged during delivery, the delivery person took a photo of the damage and said someone would contact me but over a month later I still haven’t heard from Ashley Furniture. Would not recommend.

Danielle was easy and low pressure but totally helpful. Great job! If she didn’t know she immediately found out.

I seen some furniture online but wanted to see it in store since it was sold out online and to my surprise she was able to order it!!! Yaaay I'm so happy and can't wait until it arrives at my door!!

Donnie was AMAZING!!!!! Patient and helpful!! First time and GREAT experience!!!

Danielle Frankford gave us a wonderful buying experience at Ashley. Very informative but not pushy, I felt confident in our large Kitchen purchase because of our experience with Danielle.

Danielle F was very professional & extremely nice. She made me feel welcome in the store. I would feel comfortable doing business with her again.

Danielle was great to work with and answered all of our questions

Stacey was so amazing and patient helping us furnish our entire home. Such a sweet girl and easy shopping experience.

Lauren was extremely patient and helpful to me. She was very knowledgeable and made my experience at Ashley a pleasure

Cliff was very helpful and without pressure. I thought he had talent as a salesperson. I was in sales for 30 years.

Horrible horrible store with attendants that are mostly unwilling to help. They have a new staff there every 3 business days so no one handles your issues as they keep claiming ignorance. I am due a refund from the store for an order they messed up & it’s been over 3 months and I’m yet to get a refund. This is after going into the store severally in person & also calling them by phone. They will claim to open a ticket but never actually resolve the issue. Avoid coming to this store by all means and save yourself the headache

Very helpful staff

People were good to work with. Was very upset when I found chair made in China. I found this after I got chair home. Probably would not have bought if I found before I purchased it. LES

We wasted 2 hrs and never found a couch we were in love with. There was something wrong with everything. Too soft, wrong color, only comes in a sectional, something was wrong except the price. We went to Kettle River,got sticker shock BUT we were able to customize what we wanted and suddenly the annoyance of wasting 2 hrs wandering around Ashley vanished. 20 mins in Kettle River and we were sold.

Danielle Frankford delivered a great first impression. She was professional and very patient with us. The store was clean and organized. The floor displays provided amply examples to view and try. We are pleased with our selected and looking forward to receiving.

Trey really worked well with us and we are very happy customers!

Excellent customer service.

The best in town. Quality, stylish furniture. Modern or classic. The workers are knowledgeable, nice, and genuine people. They truly work with you to help accomplish your goals.

Shopping was easy, staff was helpful and prices were affordable!

Excellent customer service. Stacy myself associate was amazing 👍🏾

The Sales Personnel are polite and quite professional. There are unique quality items that's a bit on the expensive side that I have found a must have in some cases, which is why, I try shopping on days when there's a special sale.

Staff was helpful and pleased that delivery was timely.

Ashly did an AWESOME JOB!

Excellent sales person (Anthony) !! Very professional and knowledgeable.

A very good experience at the Edwardsville, Illinois store. We just bought a recliner for our son. Angel was very knowledgeable and helpful.

I ordered a sectional sofa from Ashley Furniture and when it arrived it was the wrong color. They delivered white and I ordered Gray...the delivery team left the sofa and I've been trying for over a week to get some resolution from Ashley. On multiple occasions I've been on hold for over 30 minutes only to hear that someone will call you back within 48 hours and no one calls. I'm at a loss on what to do...and this has been a beyond frustrating experience. I do not recommend ordering from this company.

Great customer service

The manager is exceptional—professional, understanding, and truly dedicated to great customer service. His outstanding service has definitely earned my continued business with Ashley’s!

It was a different experience as when we walk in usually we are greeted and helped. However, we walked around for about 15 mins before we finally walked up and found someone to help us. We found the nicest gentleman who helped us and ended our experience with us walking out with what we wanted when we walked in the door!

Very friendly place and very helpful!! I got the chair I was looking for at a good price! I'm very happy with my purchase!

The sales associate was very friendly and we were so excited about our new couch. Upon delivery we had several issues with quality of the piece we bought. I called to inform them not even 20 minutes after the item was delivered to make them aware of the flaws on our couch. It’s so hard to get in contact with someone and their policy for this kind of stuff doesn’t make me as the customer feel much better about the issues. For as much as we spent I’m pretty dissatisfied and will most likely never use Ashley again.

Our salesman Troy was amazing with getting us all the details and answered all of our questions we had. Very friendly and didn’t chase you around the store like some do. Thanks Troy!! Can’t wait to enjoy our new sectional!

Anthony was super sweet, patient, and attentive. 10/10 experience and customer service.