Ashley Store Edwardsville, IL

Chastity was a kind and very helpful associate that made my second order from the store super easy!

Lisa was very helpful in finding a chair that suited my mothers needs.

Lisa was so helpful and kind

Delivery was not made in a timely fashion. We waited over 2 months for our furniture.

Lizzie did amazing job on sitting us up in a new bedroom set and bed thank you for all the hard work

I visited Ashley Furniture several times before picking out the perfect furniture for my home. My salesperson was super and I would highly recommend this store to family and friends!

Valentine was outstanding . His customer service was great . He really represents Ashley well. I would buy from him anytime !!!

The staff were very helpful and friendly. Such a delightful experience.

Lizzie demonstrated the highest levels of professionalism, knowledge, and customer service. She made selecting and purchasing a bed/ frame/ and pillow quite simple. Greatly recommend!

My salesman, Damien Wiseman was absolutely excellent! No pressure, he explained everything and was so polite and respectful of my decision making process! The store was very clean and set up so nice. The whole experience was fabulous I can’t say enough good things about Damien and the pricing was more than equitable and fair. Good job, Ashley Furniture. I will definitely be back.

Our salesman was very nice and patient. He was also very helpful. We would definitely use this store again.

Lizzie was very helpful selecting a recliner can't wait to get it .

Deann was very helpful

Very satisfied

They were very pleasant

Friendly staff lots of furniture to pick from great experience

Damien was wonderful. He advised us through our search for furniture and checked in with us often but was not pushy. He explained features and options and provided us with clear expectations for delivery of our pieces. I would definitely recommend working with him for your furnoshing needs.

My sales person was excellent. She showed me exactly what I was interested in, she was personable and professional.

The store has a great variety of design pieces and staff are friendly. They have some great deals! They were a bit understaffed otherwise I would have given 5 stars.

Damien was great to work with. My husband and I purchased a couch, TV stand, and recliner. We are waiting on the delivery, but had a good experience in the store. Damien did not pressure me into buying anything and was helpful when I had a question. He kind of stood back and allowed me to shop around and make up my mind.

Teresa and her Boss provided exceptional customer service. As I age, I find it harder to move things around. When Teresa informed me that the table was on wheels, that sealed the sale. I didn’t feel rushed and I felt free to browse at my leisure. I was also sold on a couch and chair that I have not yet purchased. I Purchased a counter height kitchen table with chairs. Anyone who has experienced arthritis knows that the knees to do work like they used to. I plan on returning soon!!

Theresa and Valentin were great . They got me the best deal they could

Great experience! Lisa was very helpful and a pleasure to work with!

We had spent all day shopping for the perfect recliner. We actually choose to come here last as word of mouth around town was very negative about this store. But my wife and I were open to give them a shot. Walking in we were not greeted by anyone so we just started walking around, eventually a older lady came and greeted us and led us to the recliners while constantly bringing up "financing" and "we even take bad credit" which is fair I dont dress fancy, and I dont flaunt my money but lady I told you I was paying cash..... We were shown recliners that were over priced, and very uncomfortable. I mentioned how in there websites the recliners advertised and prices listed were not matching up. And i even requested to see some of the chairs on the website (most I am told they no longer carry) the one chair we thought was ok but wanted a different color, the lady walked off and said she would see if its available (she never came back.) And we stood around the chair awkwardly for around 15 to 20 minutes, one younger lady walked by really quick and asked us if we needed help I stated "I am just wondering where these other chairs from the website were at so I could try them" I was never given a look, a word, or even a screw you as she kept walking to the front of the store. At that point I guess they realised I wasnt willing to finance a entire house worth of furniture and wanted to ignore us. So we just left not even getting a goodbye from the 10 staff members sitting around the front of the store hanging out. The reputation of the store deffinently held true.... UPDATE: I contacted the number they said to text and this is what I got in response, once again wasting my time, and upholding there reputation....

Lizzy is awesome.

Giving two stars because Damien and Valentine are a pleasure to work with, but I am so disappointed in Ashley furniture. When I came to them, I told them I was having an issue with another furniture store that told me a delivery date and then pushed it back without telling me. I was promised that my couches would come the next week. I called three days before the supposed delivery date and was told it would be another week. Nobody told me and had I not called, I would’ve been sitting here waiting on delivery on the date I was promised. I went to get another furniture store, settled for something I don’t care for, but at least it’s SUPPOSED to come on the date I was supposed to get the furniture from Ashley. Hopefully third times a charm, regarding the other store. I won’t do business with Ashley again tho since their delivery dates can’t be promised and I heard they have to have a full truck to deliver.

Very good experience. Theresa helped me by not only looking for the furniture I was seeking on their website, but also found furniture in the store that had the same fabric I was considering. She ordered it for me & set up a delivery date. She was very helpful!

Very nice ladies that helped me with decorating my living space.

Theresa was very knowledgeable when it came to the products she was selling and also paid very close attention to what my wife and I were looking for. Would give her 6 stars if I could…

The delivery was very informative about their arrival time and was actually a little early. Both delivery men were extremely nice. They were more than understanding when we realized one of the dining room chairs had 3 small chips and the buffet had a flaw on the side, and had to return for replacement. Hopefully, the replacements will be delivered soon.

My husband and I have been looking or a bedroom set for about 5 years and usually furniture shopping is the last thing I want to do. When we walked in we were welcomed by a woman named Teresa who took the time to explain where things were and let us roam around. After making a decision she was more than happy to help us make our purchase and I couldn’t be happier. Not only did we feel welcomed but we didn’t feel pushed or pressured and Ms Teresa made it easy. I would go back without a doubt!

Sales person Theresa Jonhson was amazing!!! I suggest anyone needing furniture go to Ashley and ask for Theresa.

Teresa and Valentin were extremely helpful and made the buying experience a pleasure. Thank you both for all of your help.

Experience was fine. Only one sales person and three people waiting to be helped. As long as you weren’t in a hurry.

I had the best service yesterday and also l got the best deal ever. Soon I’ll be back

Our sales lady was awesome! Friendly and knowledgeable. Can’t wait to receive our new furniture! 👍

Damien was easy to work with. He answered all of our questions. We had gone in a few days earlier and the lady that approached us told her where the products were we were interested in, but did not give is her name and we couldn't find her when we wanted more information. We are glad we went back as our second experience was much better.

Great customer service, easy to deal with

My fiancé and I visited this store on a Sunday and left extremely disappointed. We walked around for about 10mins waiting for an associate to greet us or at least ask if we needed help. Shortly after 20mins of being in there , still nothing. I did see a handful of associates working , some with people. I felt ignored and most of all embarrassed because one associate seem to follow us but never asked if we needed anything. I’ve bought furniture from here before and this is the first time I had a bad experience. I don’t know if it’s new management or what but you all should train your associates better. I left the store feeling very much so racially profiled against because every associate was helping someone that was NOT my color. I will not be back in that store ever again. I was just there to get some ideas for my new home and was left with the worst customer service experience ever. I hope you all do better.

Service was terrible. More people working than guests and it still took me 15 minutes before someone was willing to help me.

Chasity, Lizzie, and Theresa were all incredibly helpful with my own purchases as well as with helping my mom who came along with me and had questions about things she wanted to purchase too. I will certainly be back!

Sales person was nice and greeted us as we entered the store. She asked us what we were interested in and let us look around. Purchase was also fast and easy.

Thank you Kristy for the great help navigating the various sale options and the no-pressure experience!

We had a wonderful experience buying a sectional set from Theresa. She did not pressure us in any way and made the buying process fun and less stressful. We pick up our new set in a few days. Thank you!

The delivery team was prompt according to the app and polite upon arrival. I wasn’t there for the entire process but my husband sent me pictures and they set the furniture up according to my previous directions.

Extremely helpful and very knowledgeable with what we were looking for. Pricing was great an easy to purchase.

My salesperson Teresa was great. It was quick and pleasant

Teresa was a lot of help to my mother and I and showed us numerous options and explained different features

I can always just walk in and find something, delivery is always good now we are not in a rush either so it’s never a issue to wait for what I want

Teresa Johnson and Lizi were both amazing to work with and chat with.

Thank you for being so helpful. I ordered over the phone A couch and sectional for my daughter who lives in Wood River. But I live in Wilmington, North Carolina. Very helpful.

Very nice! Sales lady took time to explain explain everything to us and answer our questions. Can’t wait to receive our new chairs.

So many issues and customer service is pretty much the worst. Glad to spend money with a company that doesn't care at all. I think I'm finally done with you.

Great variety of furniture and color choices In stock and available.

We made a small purchase at this store a few weeks ago. Advertising emails from Ashley started coming in right afterward and there has been no stopping them. Unsubscribe requests have been ignored. This is unwanted and illegal. I won’t shop there again. Update: Store responded with suggestion that I reach out for assistance. I have tried to unsubscribe multiple times using links in their emails. By law, this should be sufficient. Emails do not originate from the local store and no contact info for reaching out to the appropriate party is provided in their response. I am angry and will not play games.

Nice store — salesperson was very friendly and helpful

She was very helpful person

Easy, quick and great service

Ashely has extremely cheap quality furniture. Expect to replace anything you purchase within 2-5 years. Do not shop here unless you're out of options.

We worked with Damien Wiseman and he was very professional and accommodating. Ashley’s willingness to price match made our decision easy. Thanks!

Love Ashley! I have Teresa helping me with the process, she was considerate and kind, willing to help me finding my items!

Ordered a couch from the edwardsville il, was supposed to be delivered on a certain day. It was randomly cancelled, called a manager to see what it was cancelled, this manager submitted a ticket and never herd back..then Was rescheduled for Tuesday the 2nd of July, no communication on when it was coming till the morning of when the mass text comes out of the time frame. We found someone who was 18 years or older to be at our house because it was last minute, I will post photos, the furniture came, and it doesn’t fit in our house, and the also broke our door frame and didn’t tell us, I called about returning the couch because it doesn’t fit, I called the edwardsville location, he gave us an 800 number, he said since we just got it we can return it, called the 800 number they said the couch is in your house we can’t take it back, not one time did they disclose this information to us, the only information they said was when the couch won’t replace. Anthony was our sales person in edwardsville, he definitely kept telling us if your couch get chewed on just have your neighbor come shoot it with a shotgun because they will replace that. When I found out about the broken door frame, we called and the manager wanted pictures asap, he said he submitted a ticket, and someone should be calling about the situation, the people called and said we won’t hear back about the damage till next week and we asked about the couch, and they said they don’t deal it, so they can damage my door frame in minutes and takes a week to even hear back of what they will do and still won’t answer about this couch. I’m attaching pictures to show proof

Daniel was very friendly and helpful! Tried to get me the best percentage that they had too offer. I purchase living room furniture. Went to Edwardwille, but I'm closer to Shiloh. Thanks Daniel.

Friendly. Honest. Above and beyond service. Great experience.

Danielle was so helpful to us regarding this purchase and the entire shopping experience! Very personable young lady! If I have any further furniture needs, I would request her assistance!

Anthony and Jeff were amazing. I hate pushy sales people and neither of them were. Everyone was so nice and just wanted to make sure we were taken care of. They took their time and just made conversation, I never felt rushed or pushed.

I always like going to our local store. I had found what I wanted so it was an easy purchase. Delivery was so fast and professional. It took Forrest longer to backup the truck than for him and his partner to unload and place my new couch. They did a great job.

The people working there were helpful & not pushy. They told us information & let us walk around by ourselves & came over only if we had questions.

Kristy was delight to work with and everyone was very helpful. We will definitely return for our next furniture purchase.

Great customer service, Anthony was very knowledgeable and professional.

Kristy was very fun to work with . Showed us what we were looking for then sat back and waited for us to decide. Very nice handled everything well.

Kristy helped me today. No pressure and very helpful. Would definitely recommend working with her!

Didn’t feel like salesman was pushy

Ashley and team were incredible!!! They were calm and supportive during the buying process.

Excellent, my sales person was amazing, kind and professional!!!

Danielle was extremely helpful and patient. Highly recommend working with her.

Danielle was great! She greeted us and let us know she was available for questions. She let us look and didn’t hoover. She was patient with my indecision. She even helped me with a past purchase. I will be back the next time I need furniture.

The service was amazing!!

Great customer service during our visit. Lisa was so kind.

Kristi is so nice and helpful she knows what she’s talking about and is good at her job! She helped us today get a new couch and recliner and it was so easy and painless. She has helped us in the past before when we bought our mattress. Would definitely come back again and ask for her!

The 1st time we walked in we were treated like we were wasting the black guy time. We left but there a sofa set that we like so we came right back and talked with Justin. He was very kind from hello. He answered all of our questions and we said that we would come back we wanted to look at another store. We came back the next day and Justin took care of us.

Great experience. Theresa and Valentin were helpful and friendly. Can’t wait to get our new living room set!

Damion from Ashley was great. He was very informed and knowledgeable about my concerns. Great experience! I will be shopping there soon.

Lizzie was very helpful and willing to help me find what I needed, with no pressureto buy. All the employees are so friendly

Staff is great. They are very patient and understanding of issues with banks making large purchases difficult. I'll definitely come back.

Sales staff was helpful, customer oriented, and focused.

Very friendly and helpful.

Justin was very kind and helpful. We came in unsure of our options and left with $0 down and a new couch set to deliver in 4 days. 1000/10 stars for Justin.

Worst customer service ever. These stores have some sort of a franchise system, that you cannot work with the store when you have an issue. You have to call the corporate. The store literally does nothing for you. So, good luck with that. Their furniture starts squeaking after 6 months of light use. Waste of money.

Decent selection, but if you have an issue with it malfunctioning they leave you to figure it out yourself with their sad excuse for a warranty company. What we were told was “a common issue” with our electric recliner (that is only a year old) has now taken over 2 months to fix, with still no scheduled repair date.

I love the smell of new furniture when I walk into Ashley! The displays and setups are gorgeous! I want everything I see! LOL The furniture is nice quality! And the prices are affordable- or use a payment plan. And you can’t beat their service. I’m a repeat customer for all these reasons. Service is consistent so I keep coming back. 💕

Very helpful

Electric couches made of cheap parts, broken within 14 months. Their protection plan takes 6 months+ to have any repairs taken care of. Would recommend shopping somewhere else

Great service and friendly/patient staff

Sales were friendly and efficient and didn’t push me to buy things I didn’t want.

Excellent experience.

My experience was smooth, Anthony was very helpful and accommodating. I found the prices to be fair for the great quality of furniture.

The ease of looking and finalizing sale was a great experience! Highly recommend Ashley!!

The staff was very helpful and knowledgeable! They listened to us and helped us find exactly what we were looking for. On top of that, we got a great price on everything!!!

Ashley left a sectional damaged after delivery. I wasn’t able to be there due to chemo treatment. I called within their 72 hour period and sent pictures of the damage when visiting store because I couldn’t get help just calling. I have a brand new $3k sectional damaged and they will not return this one and give me an undamaged product. They only offered to send a patch of fabric to mend the one are and are not willing to do anything for the cup holders that look 10 years old. This is pretty shady tactics not to mention terrible customer service. I regret walking into their store, what they promise is not what they deliver.

Rep was very helpful and friendly

Nice display of a variety of funiture

They were very friendly and knowledgeable and didn't try to push me into a more expensive set. They also searched for the best discounts to save me money. Ashley always has great quality selections at various price points. Ask for Angel. She will take good care of you.

Damien was very helpful with picking out the right mattress. Price and quality were good also.

We had great in store experience, but terrible online experience. I know they are separate, but online is an extension of the store. We had to jump thru hoops to get online pur have returned and received guilt trip about it! Will not shop here again.

Damien was excellent! He was able to give us the best price on a reclining love seat!! Will go back to him again for future furniture purchases and we highly recommend you go see him as well!! Thanks again Damien!!

Damien made the experience low stress and very helpful.

I had some wonderful help from Danielle (yes same name) she was also very patience as I had my kids with me.

Anthony was extremely polite and helpful. We will definitely be doing business here again.

We had a great experience shopping here for a new couch. Anthony Henry was extremely helpful and knowledgeable. I would highly recommend checking this place out if you are in the market for some new furniture.

Danielle was fantastic to work with! She took the time to work out the kinks for our purchase. It was an overall fantastic experience.

Danielle couldn't have been any more pleasant. I am looking forward to having my new bed delivered tomorrow! 😌

The driver almost hit my car when i walked out to say someth the guy just said oh ok...and then ignored me and didn't bring in my couch he said he didn't think he could get it in my livingroom so I said well you can the last delivery guys got a double recliner couch in and you can't get a standard couch in and he said nope..so I told him to place it in my garage and me and my 16 year old took it in I paid 296.00 to have delivery just for the men to be rude and me and my son to do everything..and then all the store said was I am sorry. Like give me half my delivery money back. And the lady that I delt with said oh call me if you have any problems well I called and nothing.

Great experience. Got what I was shopping for at the price I wanted to pay. Ashley always has good products and are very easy to deal with.

Absolutely awful for 20+ years. Ashley in Edwardsville is no better, constantly screwing consumers over. Take your business anywhere else.

***Update on Original Post*** 1 month after original delivery date, Ashley Furniture & team have corrected all aspects of our order. The process was quite an ordeal, but, everything is now as it should be. Overall, the in-person customer service personnel I dealt with supplied the best results. Trying to work thing via phone & online was not effective or efficient. Also overall, my wife & I are satisfied customers & we both feel as though the furniture we purchased was at a very fair price - thanks to Lizze & Brandon!!!). My thoughts on the Tempupedic mattresses are still open - time will tell for the $$ (but that's on me, not Ashley furniture). Lol Tha KS for correcting everything Brandon! & thank you Lizzie for assisting us choosing a bedroom outfit that we are very satisfied with to improve the overall quality of our home!! ---------------Original Post---------------- Made (what i would refer to) as a significantly large purchase order (total bedroom). Upon delivery, one large item (footboard with drawers) was damaged needing replacement. Another separate large item (5 drawer chest) was incorrectly ordered/delivered. Trying to chase down agents, service reps, managers, technicians, etc... to correct the issues has been a tital headache - very cumbersome, time consuming, inconvenient, and very unprofessional. For having spent the money I spent, I would expect mich better customer service to get this resolved. I will update this post/rating if something significantly changes, but I waited 10 days before responding to this survey & I haven't had any significant progress made thus far-

We were very disappointed! We only received half of our couch. We won’t be purchasing anything else from Ashley.

Great deals, very helpful

I worked with Anthony at Edwardsville Illinois, very professional, knowledgeable. Was a pleasure

Bought a couch 3 years ago, the boards started to protrude from the back of the couch, on further inspection of the couch, it was noted that the frame was all particle board and the top board had broken in half and there was no way to fix it. Buyers beware, furniture if junk and made in China and shipped here, I went to Kloss for new couch, they have furniture made in the USA!

My Husband was very upset and disappointed on the policy that Ashley’s has when using your unused warranty on some previous furniture purchased. We had a $322 reimbursement coming from a warranty to use toward a new piece of furniture. So, we found a Chair online for $459.95 that we wanted to order. We went to the Edwardsville IL store and they told us we had to spend $500 to honor the warranty. So I said ok we will buy an accessories to go with the chair. Next we were told either I had to purchase another piece of furniture or bump the price up to $500. This is forcing me to pay more money out of my pocket to use my warranty reimbursement. Then I asked just deliver it to my house for free and that will offset the additional cost I had to pay. The answer was no we can’t do that. So, here is my reply!! I went ahead and purchase the chair. I’ve spent thousands of dollars in your stores. I’m getting ready to build me a new home and furnish it with all new furniture. You will not get any of my business due to your policies. It really isn’t about the money because I have plenty of that, it’s more about how you treat your customers.

Blake was great! He helped us find exactly what we were looking for. He was very knowledgeable and patient.

Buyer Beware of Ashley Furniture and Mattress Warranty. I purchased a new Queen Sealey with 10-year Warranty earlier this year. After a few months, I noticed a slight sloping on the side where I slept. I called the Ashley store/they sent a Tech to check condition. He recommended a replacement, but Sealey will not replace until it slopes a depression of 1 1/2 inches. I am only at 3/4 inch, but hey, it hasn't been a year yet!! OMG I have had mattresses for 10 years and there was no sloping depression. Now I have to call the Technician in every month to remeasure the mattress until it reaches 1 1/2 inches of a depression. Not happy with Ashley or Sealey!!!! Will not purchase any more furniture or bedding from this store. Karen Currier

Lizzy, thank you for being so attentive and patient helping us with all our needs. Great customer service! Very professional. Ashley's is very well displayed and stocked. Thanks again! Patty

This store has an awesome selection of modern and high end furniture. The sales people are friendly & helpful. I especially appreciated how Blake went above and beyond to answer my questions!

Danielle was amazing! Thank you so much for your recommendations.

Brandon was awesome!

Good customer service and delivery people willing to go the extra mile

I came in not really sure what style I was looking for. Blake was there to help me out. He wasn’t in a hurry took his time helping find the items I was looking for. Very nice and knowledgeable with all the questions I ask. So then I got it all ordered and got home and my husband wanted a smaller tv stand. So I called the store and talk to Blake and ask if I could change my order. He took care of everything and got me the different size ordered and canceled the order one. It was a pleasure to work with him. I suggest if you are needing new furniture stop by Edwardsville Ashley and ask for Blake. You will be happy to work with him. Thanks Blake 😀

Lizzie, Brandon and and all the staff were amazing! We went into the store not knowing exactly what we wanted or what our buying power was. They stayed with us through the whole process from the time we walked in the door until the completion of the sale when we walked out the door. We highly recommend Ashley Furniture in Edwardsville, IL!

Not expecting to buy furniture, with the help of Danielle I now own a new couch and chair,a very pleasant shopping experience😊

I rarely write reviews, but have had ongoing issues with Ashley furniture, specifically the Edwardsville location, for well over a year. It started with our original delivery arriving damaged. It took 4 deliveries before we finally received one that wasn’t damaged. We paid for the white glove delivery service which they charge extra for and tout as being their premier no-worry service. We also purchased the 5 year extended warranty. After having our furniture for a year, a cushion was punctured by a pocket knife. Punctures are well within the terms and conditions of the policy. Our sofa is tweed, so the threads around the hole began to fray. The claim was denied because of the frayed thread. I realize the warranty company is separate from Ashley, but reached out to the Edwardsville store for assistance. They called the company on my behalf and received the same denial. The store told me they couldn’t do anything and gave me the Ashley customer service line. From the moment the phone was answered, the customer service rep spoke down to me and acted as though she couldn’t understand why I was calling. I explained that I know the two companies are separate but Ashley’s lack of assistance from day one with the broken delivery has been frustrating. The policy they sold us did not meet the expectations sold in their store. Her reply was “ok, but what are you wanting us to do? We can’t do anything.” This is a long way of saying, save your money and time and avoid Ashley furniture, especially Ashley furniture in Edwardsville. Between paying extra for useless upgraded delivery and extended warranty, I wasted well over $500. Run, don’t walk, away from this store. I’ve discouraged everyone I know from going here. Their terrible customer service is nothing short of fraudulent.

Blake and valentine I believe his name was were incredible. Unbelievably helpful. I would highly recommend Ashely furniture. It is always high quality, fair price and the best customer service you can find.

In 2022 I had to buy an entire house full of furniture due to divorce. Those at Ashley's furniture work tirelessly with me to get everything I need to start my life over. I will never forget the patience and dedication I found at Ashley's. I will always start my furniture needs there first. The quality of products is second to none. I am so happy everytime I go into the Edwardsville, Illinois store.

Danielle was great to work with!

Great experience. My salesman was awesome.

Danielle was amazing, she was very knowledgeable regarding products. She was attentive and available.

So friendly and quick with paperwork! I will be back

Izzie is absolutely amazing and super personable! I would highly recommend anyone who comes in to Ashley ask for her. Prices are higher than some other places but the quality seems to be there in terms of product and service. Only complaint was management seemed a little inattentive and the no credit payment plan option is confusing and even the assistant manager there didn't know much about it which was definitely irritating. Otherwise every trip I've made to this location has been well worth it.

Danielle was phenomenal with her friendliness, and professionalism! We told her what we were looking for and when we couldn’t find a good match in the showroom she helped us find it online. Al around great experience.

Valentin was amazing. We could not have had a better experience.

If you want the biggest piece of garbage bedframe that’s wildly overpriced get it here. Piece of junk started falling apart less than a year into purchase and has been a nightmare since

Danielle was fantastic!! She made everything so easy!

Excellent 👌🏽

The buying process was nice and easy. Now the awful part has been getting somebody to help me exchange my defective mattress. First phone call I made I was hung up on right after explaining the problem with the mattress, second phone call they at least tried to help but I was told to call back after 30 minutes on the phone because it hadn’t been 72 hours….as of typing this it had been 72 hours a day ago and there are no signs of getting any help. My recommendation is don’t buy a mattress from Ashley. ****Update*** 2 days later and nothing has been resolved. Everytime I call I get the same answer that I need to wait longer to put in a request. I can’t return this defective mattress and can only exchange it most likely to have the same issues. That’s IF I can ever finally put in a request to do so. Any other avenue to contact some sort of support to get this resolved would be nice but Ashley seems to not care about you after you buy from them. Possible buyers take your business elsewhere. Will not be buying anything from here ever again.

Great experience, very knowledgeable salesperson. I will share my experience with others.

My salesman DAMIEN WAS SO HELPFUL AND POLITE AND TOOK THE TIME TO EXPLAIN EVERYTHING TO ME. HE WENT ABOVE AND BEYOND TO ANSWER MY QUESTIONS. HE EVEN EXPLAINED THINGS TO ME THAT I DID NOT EVEN THINK ABOUT ASKING. SO THANK YOU FOR SUCH A WONDERFUL SERVICE!

The assistant manager was beyond great! Great experience.

Caring staff that knows what they’re talking about, especially Valentin.

The salesperson was helpful & quick to get me through the process of getting the furniture I wanted.

Very helpful

The man was very helpful and knowledgeable. Thankyou

Ashley furniture in edwardsville was an excellent experience with buying furniture our sales girl was top notch and helped my wife and I with our living room selection, I will buy from them in the future

Always great service. I appreciate that the sales associates are not pushy and give you time to find what works for you.

Valentine was great, very helpful

Excellence and Professionalism is what I saw with the two drivers that brought us our new couch.

Bought living room furniture at the Edwardsville store and our salesperson Anthony was very helpful and didn't hover (which was awesome!). The problem and lack of good review came at the delivery--and after. The delivery guys came without a wrench but the furniture looked good so I was happy. My husband got home about 10-15 minutes after they left and it turns out they emptied their ENTIRE truck into a dumpster we have nearly full in our driveway (we are getting a bathroom redone). Not just our stuff--the ENTIRE truck--which filled the dumpster over the top. It took my husband 8 phone calls and 2+ hours to finally get done with the runaround of the store giving us either out of service phone numbers or the number of a random delivery company in STL. He finally got to the regional office only to find out that we had their 'white glove' delivery and they were to take all trash/wrappings back with them in the truck. Ashley, you owe us $600 for another dumpster. Avoid this at all cost!

Seriously, quit stalking people the moment they walk in the door. Following behind us even after we said we were just looking. Then the other associate walking parallel to us like we were going to steal a table. We’ve purchased a bed frame, an adjustable base, a couch and mattresses from Ashley. Never again. We’ll drive to Carol House.

Everything was good, but the part I didn't like was when the person at the shop told me that if I buy something, I can't return it because others had bought and returned things before. I think it would be better if they just put a note in the store to tell customers about this, instead of saying it directly. It feels a bit disappointing when they say it like that.

The process from buying to now being able to enjoy our sectional was SO quick and simple, everything went very smooth. With the help of an amazing woman, I cannot for the life of me remember her name but she’s amazing….we found a sectional that was perfect for us! Delivery was so quick and everything was working and in perfect condition! Definitely will go back for any more of our furniture needs!! :)

Good no high pressure salesman

The two people that helped me in Edwardsville Illinois, made it easy and we’re very professional and helped guide me into doing what was the best for me…thanks Ashley.. For hiring competent, decent people!

Valentine exceeded our expectations twice. I love his accent❤️

Excellent experience both at store and delivery. Salesman, Damien and delivery men were all highly professional and helpful.

What a nice gentleman

Great customer service. Great holiday pricing !!

Kristy was wonderful, very knowledgeable about the products!

Great service! Never felt pressure or hassled. Anthony was great to deal with .

Great experience! Anthony made everything easy. Very professional and personable.

Delivery guys were great. Notifications were perfect.

Such an awesome experience and friendly staff. Valentin went above and beyond to ensure we got what we were wanting. Deliver was in and out and very professional. Thanks everyone. Teamwork at its finest!!

Very friendly staff. Was not pushy. Excellent experience

Sales guy was new so I'm not sure I got the best deal I could but he was very helpful just the same. Why don't you haul away old furniture? I'm 64 years old and ours not like I can do it!

Go see Anthony if you have any furniture needs. Super friendly staff and fantastic furniture.

Danielle was pleasant, professional and worked with me on my needs and wants. I can't wait for my sofa and loveseat to arrive.

Great service

The sales associate Danielle was very helpful. I was able to make the purchase I wanted in record time. She is a peach, and an asset to your store..!!!

Ashley furniture may be ok if you pay for delivery and can refuse damaged furniture. But beware if you need to pick up your furniture from the Warehouse they will not replace damaged furniture and make you wait a month or 2 for repairs. The worst customer service I've ever had from a furniture store. Picked up Headboard, Rails, and footboard from Ware house in South County. 45 minutes later I'm home and found the Headboard box appeared to be retaped and guess what.......the headboard had minor damage. Called immediately and was told nope to replacement but was told if I would have purchased the premium delivery they would have replaced it. Seems strange, I had to pay full amount for bed but don't get the same treatment as someone who had delivered. While I understand this practice 2-3 days later, but not 45 minutes after picking up. Also feel the furniture I picked up may have been a prior return, at least the Headboard which the packaging appears to retaped. Store Manager was no help at all, basically said oh well. I have filed with the BBB and Attorney General to look into this practice. Feels like discrimination against folks who prefer to pick up rather than have delivered. Service backed up months should tell everyone something about Ashley Furniture.

No pressure sales rep (Damian) helped us get the furniture we wanted and checked us out quickly.

Valentin was very nice and helpful, he sold us a whole bedroom set and never once felt he was pushing us or trying to sell us something we didn't want.

Leena was very knowledgeable ad pleasant to work with. I would definitely ask for her again.

Love, love, love our new living room!

We got a very good deal with a little more added to the already clearance price. The sales person made sure that everything was working perfectly before we ever left the store. They went above and beyond to make it a sweet deal.

Since the store had such a varied selection of furniture and mattresses, along with knowledgable staff, we were easily able to find exactly what we wanted. Staff was also accommodating with the one issue we almost had but didn’t as management quickly found a solution. I will go back to Ashley and would recommend this store.

Danielle was Amazing!! Polite, Knowledgeable and Professional!! Beautiful selection of items for any room to decorate.

Good selection, and great salesperson. Valentin Georges made the process extremely easy and was very kind. The prices were also unbeatable with a delivery service which seems very promising. Overall, great experience and would suggest asking for Valentin George if you want to have confidence in your purchase. Thank you again Valentin!!!

Salesman was great, manager treated me great as well

Ashley has it all! Love shopping there!

Ashley would not honor the broken dining table SOLD day after I called. I was told that buy repair part from local hardware store or from Amazon. I bought leather couch with set and dining table set and one side table from them. One dining table leg was broken, found out when I brought into house so I called same day. These were floor model and clearance sale items.I've called customer care service to complain but same and no HELP. Ashley may not survive for business practice they have, not for long.

they don't stand behind their furniture and it's quality. their protection plan, better read it first, it literally covers nothing in regard to poor quality of their products. the value is way over priced for what you get. deceptive appearances in their showroom. rude customer service.

The manager Brandon was amazing! He answered all my questions that I had and was so knowledgeable with what everything was made of, stayed in our budget and was not pushy at all! We will definitely be back for future purchases!

The sales person we worked with Chasity was wonderful with helping us accommodate our needs. The delivery guys were awesome and fast, the only thing that went wrong is one of our items were placed on hold and nobody notified us to tell us we wouldn’t be receiving it the same day as everything else, when calling corporate, everyone acted like they couldn’t find the missing item until one lady told us when items are placed on hold they have no control over it and will not know when they will be available for shipping.

I give my sales lady and the manager a 5 star. It really was a pleasant experience. I got just what I was looking for and even for the amount of my budget.

Everything went smooth with our purchase and Kristi who helped us was very knowledgeable and listened to our needs.

Was a great experience.

Our associate Leena was so helpful! She helped us pick the perfect mattress and was very personable. She was upfront about prices and discounts. The process was super easy!

(Translated by Google) Location (Original) Goob

Professional sales team

Good quick service. Polite and helpful salesperson.

Very disappointing. You would think when you spend an extra $500 for the "white glove delivery" you would get the correct furniture. Now, no one knows how to get me the correct furniture. I am working with a chatbot named Jenny. There is no real person to talk to. Avoid this company.

Kristy was very thorough and understands the financial commitment of a furniture purchase.

The employees were very professional and kind. I would recommend them to anyone. Very reasonable prices thank you Ashley's Store!!!

Great experience and very helpful

Don't let their store manager assist you. She had a horrible attitude and ordered the wrong items. I unpacked them about a week after I got them and they where the wrong style. I have tried to get it fixed but she has been useless.

Sales associates were extremely pleasant and helpful. Gave full disclosure to delayed delivery expectations due to popular reclining sofa that I purchased. Helpful to answer all questions that I presented. No pressure - just wonderful service! Thank you

Jordi was great and made the whole process very simple!

Excellent service by Damien. Greeted us promptly, listened to our needs. Helped us as we searched for the table that my wife wanted. Definitely the place to go if you want great customer service and care.

I worked with Danielle to pick out a few items. Midway through making a selection my other half had other ideas. Danielle …. No problem, she even help with some delivery concerns. Great shopping experience

Selection was large and the staff was super helpful, friendly, and helped me find exactly what I was looking for.

Kristy at the Edwardsville location was amazing! She was so patient with me when I couldn’t make up my mind. The MOD was really nice also.

Prices were low. What I bought was high quality and my salesperson was super friendly and very helpful. I went to other furniture stores they wanted triple the price and wanted me to wait 12 weeks for what I bought

It was fast and and they were all very friendly!

Very friendly and helpful staff. Did not try to upsell nor push something other than what I was looking for.

Stay away. This place does not deserve your business. I purchase two identical loveseats in store here in Edwardsville. Went over to pick them up from the warehouse. Both had the correct Item numbers on them but were covered in cardboard and plastic so I could not actually see the couches. Turns out they were two different colored loveseats. I called the store in Edwardsville to initiate an exchange. They took my name and number and said someone would reach out to me in the next couple days. Ten days later I called back to check on the status of my request and was told that they will not exchange the one loveseat that was incorrectly marked. Clearly, this was a mistake on their end. Now I'm stuck with two different couches (with the same item number) in my living room. Absolutely awful service. I hope they go out of business.

We are very disappointed with our recent experience at Ashley and will not return again. Note that it's required that you check at least one star... we'd give Ashley zero stars for customer service and selling cheaply made items. We purchased an over sized electric reclining chair at Ashley a few years ago and returned to look at electric reclining couches. Not finding what we were looking for my wife looked at other items and purchased a large wall clock. We weren't able to place it on the wall that evening, but the following evening started to do so. When we were holding it up to determine where to hang it I noticed that the minute hand was flopping around, like it was not even connected to the shaft. I did not want to try to fix this and asked my wife to return it. She called Ashley a couple days later and the response from the manage that took her call is that you bought it, it's yours. We look at this as pretty poor customer service. This is a rather large wall clock that was pretty expensive. I would certainly expect for it to work. When my wife explained to the manager that it wasn't even powered up for her to see it function his response was that if she had asked they would have looked for batteries to try it then. I have since noticed other issues with this clock. It has Roman numerals on the face. The marking for the number 4 is IIII, not IV as it should be. The hands for the clock ate also sheet metal and are bent out of shape. Had we examined this better in the store it would not have come home with us. But my wife was thrilled to see that it matched our décor and wanted it. It seems that we are now stuck with a piece of junk, which causes us to understand why Ashley has a you bought it, you keep it policy. The items that they are selling are junk. They don't want them back. Please be warned and shop elsewhere. Update 9/7/2023. Yesterday I discovered the response from the owner and sent the information that was requested. I'm now watching for the immediate resolution of this matter from their team.

Exceptional customer service! They were able to have my cocktail table delivered in 4 days! Appreciate the floor staffs tile and attention!

Anthony was very helpful and friendly. He let us shop around and checked in on us to make sure we were doing okay. Was a great experience and we can not wait for our furniture to come in!!

I was greeted when I walked in, and helped by a kind professional staff member. He showed me everything I wanted to see and didn’t pressure me at all! I was very impressed!!!

Item was offered at 40% discount. Discount was not calculated correctly.

They were amazing!!

On 8/19/23 I was trying to purchase a living room set for my son as an early Christmas present. My son & I has a lot of questions about prices, discounts, etc. The representative had a lot of patience as she walked us through a lot of different questions we had. Eventually I made the purchase with her help. I do want to thank her for her kindness also. Thank you Ashley's for your beautiful furniture.

Excellent products and services! Thanks Ro and the Ashley furniture team!

Blatant discrimination today. Girlfriend went in to purchase a sectional for our new house & the lady in back straight up asked her if she can even afford it.

Stopped in the store on Saturday to buy a new sectional. The salesperson that was helping me to begin with was very helpful but he had to ask the store manager a question about the color options available which was fine. My experience went down hill after that because she took over and right from the start wasn't listening. She didn't even ask the person we were working with what he had shown us she took us back around to look at sectionals we had already seen and ruled out. Then when I tried to tell her what I was looking for she wasn't listening she was just pushing the sale trying to get me to find out my buying power. Then the pressure of getting it before the labor day rush she could give me those sales deals. I tried to ask her questions but when I would look over she was always texting not even paying attention. I asked one more question and she came back againg with running my buying power. I said it would be cash and I left. She didn't have time for me so I'll buy from somewhere else.

Danielle was excellent! She helped us find the perfect couch and was extremely knowledgeable and thorough. We had a great experience with them.

We were told by the salesperson that old furniture would be hauled away. When the delivery drivers showed up, they made multiple attempts to back into the driveway when the truck clearly would not fit and snapped a 40+ year old tree, then proceeded to act like nothing happened. They refused to haul away the old furniture. When I called to complain to the store, the automated phone service doesn't have a support option. Tried multiple options before using 'place new order' to get to a real human. They told me I was misinformed about the haul-away, offered the number I had just dialed for support, and sounded disorganized when I explained that's the number I called to speak to them. After a long delay, I got a different number that had the same automated menu, but more options. When I selected 'report property damage' I was forwarded to a third party help desk service where the person that answered the phone was clearly a non-native English speaker. Very thick accent, very slow speech as if he might be intoxicated, and long pauses of dead air where I'm not sure he was actively doing anything to advance the case. He understood my complaint, took 10 minutes to get my email correct before sending a request for photo proof, and then I was placed on indefinite hold after he confirmed he received the images. No resolution to this case. Definitely will not be buying here again.

I had a wonderful experience with a nice young lady, she was very helpful and friendly. She cued right in on my decorating style and I was able to make a great purchase.

Great service

Salesperson, Kristy and the Store Manager were very professional, Knowledgable & helpful in my purchase.

Very nice selection and sales person. I didn't feel pressured at all! Only caveat is that I found the set on line at a lower price than in the store.

Danielle was fantastic. Low pressure, very knowledgeable. Just a pleasure to work with. I’m so glad I chose Ashley and I will return. The prices were better than expected as well.

The people at Ashley are great to work with. I think the computer system they are using is somewhat messed up. I made a 400$ payment that was charged to my bank but didn’t go towards my “principle” yet. It was confusing and aggravating. I am now waiting to see what will come of it. The employees were referring to it as a glitch in the system. Other than that everything was good. I’m still waiting to see what will happen with my 400$ though .

Great service and communication from saleswoman

Salesman was very polite and helpful.

There was only 1 person working at store but she was very nice and extremely helpful. I will go back and suggest others to go. Prices are really high, like everyplace else but also have a line you can afford.

The service is A1..both Kristy Neumann and Nesrine Kelly were 2 awesome and amazing floor manager and sales representative. Both were very knowledgeable and outstanding personalities. They made our visit very comfortable.

The return policy is horrible and my passion is to let everybody know that

Great furniture, big variety. Great staff. Will go back.

I had already done my shopping online, I just went into the store to order 2 recliners. The sales people were wonderful and very helpful, I would give them 5 star's. The stores computer/wifi system however made everyone's job more difficult. My order was initially lost, my sales associate was kicked off the system several times, and she had to use someone else's tablet to finally get my order placed. They apologized to me several times for all the inconvenience, and thanked me for my patience. I feel like they should have a more user-friendly system.

The sales person who helped us was very pushy when I specifically said I didn’t want the protection plan or delivery option. It also seemed like I was being talked down to because I am a bit younger. The service I received was unprofessional especially coming from the store manager. When she spoke about the sectional she didn’t even look at me when talking, she looked straight at my mother every time who was only there for moral support. I will not be coming back.

Lauren was great! Thanks for everything!!

Lauren was very helpful and easy to work with.

Great customer experience

Haven’t heard when our furniture will be delivered. Everyone we call to speak to someone, we have to leave a voicemail or the line hangs up when transferring between options. Unable to get ahold of store.

I like the chest I picked out and the sales person was helpful. HOWEVER, the computer services weren't working so I couldn't pay for the piece of furniture, nor could I learn more about approximately when it would be delivered. The poor sales person couldn't even email me because that function wasn't working for Ashley. I haven't heard a word back from Ashley confirming my purchase and delivery date. VERY disappointed at this point.

Bought furniture 9 days ago ! Our recliner was not delivered ! Been trying to reach the store for 9 days ! Saying phone lines down ! No one has reached out ! Sent text messages ! Left messages ! No one has returned any messages ! No dates on delivery ! No concern that it has not been delivered no dates given ! No type of communication has been tried from store ! No type of communication from the seller ! I will never purchase anything from this company ever again ! What a joke !

beware buying from here. look at all reviews seems like a common issue. ordered a sectional through you guys, sales guy (trey) was great. they told us delivery will be Tuesday, so we got rid of our old furniture Monday. as soon as the furniture was gone I get a text and an email, stating that they had a major system issue and now don't know when the furniture will be delivered. I texted the customer care number, got no response. all the phone lines give the same "system error" message. when I hit the live rep option it says they're closed and hangs up. literally insane to spend that much on furniture and get no answers. so i gotta spend more money to rent furniture til this gets here? Will be driving to the store Monday to get this fixed. also watch that fine print delivery can be from 2-16 weeks. didn't catch the til we started re looking the papers over at home.

Trying to cancel an order. Cannot get any help!

Danielle was awesome. She new the products and was extremely helpful. Could not have asked for a more pleasant experience.

Very helpful sales person

Awesome sales staff!!

My experience was great! Smooth buying process and friendly people.

Fantastic service Friendly people great over all.

Lauren was great! Showed us a few options, gave her more specific details of what we wanted and helped us find the right sectional! Low pressure and easy to work with! Thanks for all your help!

The Associate Sales Manager - Valentin Georges was most helpful and a pleasure to do business with when making my purchase.

Great experience

We had what we wanted picked out before making the long drive to purchase. Valentine was fantastic and had everything ready to go for us upon arrival. Such a wonderful experience!

Excellent service by Danielle

Anthony was the salesman we dealt with. He was absolutely amazing. He was friendly and he knew his stuff! He answered all our questions, got us into the right mattresses, helped us with our patio furniture selections, and made it painless.

The service that I received at Ashley furniture yesterday was amazing. Friendly, knowledgeable, and expedient. I was in and out of the store in less than 15 minutes with my purchase secured (with lower price match) and scheduled for delivery 2 days from date of purchase. I highly recommend Ashley Furniture.

Trey was very helpful, explained everything at least twice, listened to our ideas and wishes.

Great service. Lauren was very helpful in our decision to buy the right mattress. We are happy.

Stacy was very helpful with our sofa purchase.

My wife and I went to Ashley to buy a new sectional, coffee table and dining set yesterday and the sales person was nice, but made several mistakes with our order while we were there. I ended up having to pay out of pocket for the main wedge piece for the couch because she forgot to add it into financing. But, that is just one issue we ran into and was willing and to overlook that situation, however; while we were there the sales person told us she would price match a coffee table to the online price. When we got home, we realized she charged us full price which was a difference in $250. She told me if I had any issues to text or call her and gave us her card, but when I texted her about the situation, she said she couldn’t price match since we went with the 4 year financing option. This was never told to us. She then told me she could “try to reverse financing so, I could order online and get that price. No offer for a credit or anything. Needless to say we will never buy anything from Ashley again. Don’t waste your time.

Excellent experience, delivery was prompt and quick. Very professional. Very pleased!!!!

Nice workers and quick service!

Nice rep done easy furniture was nice and delivery is good if you deliver on sat😁 very excited 😊

Kristy, was Very professional and easy to work with

Absolutely horrible. Do not buy from this store! Will send their delivery boys to not only deliver broken furniture but will steal right out of your home! Absolute trash! And nobody will do a dang thing about it either. Will be contacting all major news outlets about it too.

Great Service! Highly recommended!

Never spend your money on this brand. I spend over $10,000 on their furnitures and its not worth it. They delivered my furniture over 10 times almost cross a year just because they broke my furniture every single time they delivered and when I tired to install my bed I found out there was missing parts and they sent the wrong part and then refuse to send the right part just because I moved to a new address. told me to purchase the part that was missing from the factory! Wasting my time and my energy for this very bad customer service and the cheap qualities furnitures!

Worst experience I've ever had buying furniture!!! Sales person was good, which is why they got 1 star. The rest of this experience has been nothing short of a nightmare! Changed delivery days on me without telling me, so I had to take an extra day of vacation to be home for the delivery. They left black fingerprints all over our new bedroom furniture, they did not check to make sure every item was correct, they sold me on the white glove delivery which was not a minimal fee. One of the pieces was broken so I now have to take another day off work for the delivery of the replacement piece. Finally the worst is that one of their delivery drivers stole my wife's purse from our home. This was devastating for my wife, she had her debit card, social security card, a wallet and some other items that women carry in their purse. We reported the theft to the police and contacted Ashley, the police took it very serious and said they would contact the company to help in their investigation.Ashley customer service acted as though it was no big deal, I talked with about 5-6 people before I actually talked to someone that felt it was urgent. That person said they would investigate and get back to me the next day, I have heard nothing since. No follow up, asking how we are doing, nothing. It may not seem like a big deal to some but this was very traumatic for my wife, someone took a personal item from our home, the place you believe you're safe. Yet Ashley has yet to reach out since I called them and reported this incident, we followed all the right protocols by canceling her cards and filling out the form for a stolen social security card. Do not and I repeat DO NOT make a purchase from this company unless you want to be treated like crap and want to feel unsafe in your own home while their employees are in your house. Terrible, awful, horrible experience, worst EVER!!!!

Great 1st time experience

The lady that helped me was wonderful! She went the extra mile to make sure I was satisfied! I give 3 stars because no one offered to help me besides someone who was not a sale person.

Great service. Most helpful .

My Front door and the sectional sofa I purchased was damaged during delivery, the delivery person took a photo of the damage and said someone would contact me but over a month later I still haven’t heard from Ashley Furniture. Would not recommend.

Danielle was easy and low pressure but totally helpful. Great job! If she didn’t know she immediately found out.

I seen some furniture online but wanted to see it in store since it was sold out online and to my surprise she was able to order it!!! Yaaay I'm so happy and can't wait until it arrives at my door!!

Donnie was AMAZING!!!!! Patient and helpful!! First time and GREAT experience!!!

Danielle Frankford gave us a wonderful buying experience at Ashley. Very informative but not pushy, I felt confident in our large Kitchen purchase because of our experience with Danielle.

Danielle F was very professional & extremely nice. She made me feel welcome in the store. I would feel comfortable doing business with her again.

Danielle was great to work with and answered all of our questions

Stacey was so amazing and patient helping us furnish our entire home. Such a sweet girl and easy shopping experience.

Lauren was extremely patient and helpful to me. She was very knowledgeable and made my experience at Ashley a pleasure

Cliff was very helpful and without pressure. I thought he had talent as a salesperson. I was in sales for 30 years.

Avoid this store at all costs. They will promise you everything, and everything they told me was a lie. Cliff was really nice but highly incompetent. He guaranteed the date but then we got a call 2 weeks later to schedule and some of the items were no longer in stock. Then when I tried to cancel, i kept getting phone calls on they magically reappeared. When I did not get a refund, I called and they never cancelled the order. When I did get my refund, the kept some for items they said I took with at the store which was wrong. These people are crooks and I am still fighting with them over this. Everything they told me was a lie. Do not shop here and be careful because customer service is not much better.

Horrible horrible store with attendants that are mostly unwilling to help. They have a new staff there every 3 business days so no one handles your issues as they keep claiming ignorance. I am due a refund from the store for an order they messed up & it’s been over 3 months and I’m yet to get a refund. This is after going into the store severally in person & also calling them by phone. They will claim to open a ticket but never actually resolve the issue. Avoid coming to this store by all means and save yourself the headache

Very helpful staff

People were good to work with. Was very upset when I found chair made in China. I found this after I got chair home. Probably would not have bought if I found before I purchased it. LES

We wasted 2 hrs and never found a couch we were in love with. There was something wrong with everything. Too soft, wrong color, only comes in a sectional, something was wrong except the price. We went to Kettle River,got sticker shock BUT we were able to customize what we wanted and suddenly the annoyance of wasting 2 hrs wandering around Ashley vanished. 20 mins in Kettle River and we were sold.

Danielle Frankford delivered a great first impression. She was professional and very patient with us. The store was clean and organized. The floor displays provided amply examples to view and try. We are pleased with our selected and looking forward to receiving.

Trey really worked well with us and we are very happy customers!

Excellent customer service.

The best in town. Quality, stylish furniture. Modern or classic. The workers are knowledgeable, nice, and genuine people. They truly work with you to help accomplish your goals.

Shopping was easy, staff was helpful and prices were affordable!

Excellent customer service. Stacy myself associate was amazing 👍🏾

The Sales Personnel are polite and quite professional. There are unique quality items that's a bit on the expensive side that I have found a must have in some cases, which is why, I try shopping on days when there's a special sale.

Staff was helpful and pleased that delivery was timely.

Ashly did an AWESOME JOB!

Excellent sales person (Anthony) !! Very professional and knowledgeable.

A very good experience at the Edwardsville, Illinois store. We just bought a recliner for our son. Angel was very knowledgeable and helpful.

I ordered a sectional sofa from Ashley Furniture and when it arrived it was the wrong color. They delivered white and I ordered Gray...the delivery team left the sofa and I've been trying for over a week to get some resolution from Ashley. On multiple occasions I've been on hold for over 30 minutes only to hear that someone will call you back within 48 hours and no one calls. I'm at a loss on what to do...and this has been a beyond frustrating experience. I do not recommend ordering from this company.

Great customer service

The manager is exceptional—professional, understanding, and truly dedicated to great customer service. His outstanding service has definitely earned my continued business with Ashley’s!

It was a different experience as when we walk in usually we are greeted and helped. However, we walked around for about 15 mins before we finally walked up and found someone to help us. We found the nicest gentleman who helped us and ended our experience with us walking out with what we wanted when we walked in the door!

Avoid this store like the plague! After a total of 6 delivery date changes within 24 hours I finally had enough. Now I have to wait 6-8 weeks for a refund.

Very friendly place and very helpful!! I got the chair I was looking for at a good price! I'm very happy with my purchase!

The sales associate was very friendly and we were so excited about our new couch. Upon delivery we had several issues with quality of the piece we bought. I called to inform them not even 20 minutes after the item was delivered to make them aware of the flaws on our couch. It’s so hard to get in contact with someone and their policy for this kind of stuff doesn’t make me as the customer feel much better about the issues. For as much as we spent I’m pretty dissatisfied and will most likely never use Ashley again.

Our salesman Troy was amazing with getting us all the details and answered all of our questions we had. Very friendly and didn’t chase you around the store like some do. Thanks Troy!! Can’t wait to enjoy our new sectional!

Anthony was super sweet, patient, and attentive. 10/10 experience and customer service.

Wonderful experience with Ashley furniture!!! Our sales associate Trey was wonderful! Very polite and knowledgeable and took great care of us.

Dakota was great to work with during our sales process. The real horror began during the delivery process. If you don’t answer the phone they will cancel the delivery date and reschedule without speaking with the customer. My wife is a teacher and can not just answer the phone during the working day. Even when she told me to call Ashley since they called her, they said they had to reschedule since we didn’t answer the first time. I went into the store to speak with the manager after 3 of these circumstances happened. I told the manager exactly what I just said and his response was “ she can be a teacher, shoot she can be an astronaut for all I care but she still needs to answer the phone.” This is the last time we go to Ashley.

The guys delivering did a great job. We got two different things and both are missing something so we can’t use anything you delivered today. We are extremely disappointed and can’t believe that it will take 7 to 10 business days. They didn’t seem to care how long it would take and how inconvenient it was with who we talked to on the phone.

Trey was a great salesman, help us get exactly what we wanted

I would give 0 stars if it were an option. I bought a couch in November 2022 and it was delivered ripped. It has been a nightmare ever since. Absolutely no communication between the store and their customer service department and you get a different answer from different people. It’s been almost 2 months and our couch is still ripped after being promised back in November by a supervisor that it would be replaced. Seriously, DO NOT give them your business.

Dakota was very professional, and thoroughly helped us find the right couch to fit our needs. Looking forward to our new setup. Thank you for the awesome customer service.

My son and I went to the Edwardsville, IL store today to look at living room furniture. Lauren was a huge help. She answered my questions, gave us our price point and made our purchase seamless. We would recommend Ashley Furniture and askfor Lauren with your future purchases. Amanda C.

I would like to give a thank you to Anthony Henry for his help, he was very helpful with everything, the store had a great sale much appreciated.

The staff is wonderful and so helpful. Delivery was a breeze. I will be back soon 😊

Can we PLEASE just get our furniture delivered?!?

Anthony at the edwardsville location did a great job assisting me on purchasing a new kitchen table!

The salesperson, Dakota, was great. I made a choice , he set it up along with delivery and I was finished within 20 minutes.

Salesman was very knowledgeable of the mattresses and spent plenty of time showing me different mattresses and explaining multiple options. He was very pleasant and personable and I enjoyed working with him!

Horrible furniture!!! My daughter bought furniture from Ashley in Edwardsville IL. Within 1 yr the dresser she bought drawers bottom fail out. I have furniture in my house for over 10yrs from another store and I never had any issues. I called Ashley furniture corporate office and since this location is privately owned they can't assist. My daughter didn't buy the extended 5 yr warranty so apparently the store can't help. I never bought anything fun Ashley and will not in the future!

Awesome sales people. Wonderful.

All went well until the sales person just assumed we wanted their 900$ protection. Mentioned that they had them in passing and just tacked them on there without asking. We walked the store and found what we wanted and then had to ask for a sales person. From there it took over an hour to complete the process

Great customer service

My husband and I were at the Edwardsville location with our children (10y/o and 2y/o) on Friday. We were hopeful to make a purchase as we are in the market for several pieces of furniture. We were never greeted. We were seen by multiple employees and never acknowledged or even spoken too. We were even passed up by a salesman so he could help another couple, who arrived after us for stereotypical reasons or this is how it appeared. We waited 30 mins walking around the store. We even stayed after we were passed up. Because surely someone wanted our business? We have purchased from Ashley before and thought we would receive great service. However it seems we don’t meet the criteria for your advertisement.

We were helped very well with Lauren and Micheal. Lots of knowledge and very helpful.

Professional, Courteous, and Easy. Thanks Michael.

Kristy was amazing!

Great selection and our Salesperson was phenomenal. She was very patient and informative of all merchandise.

Went into the Ashley store in Edwardsville looking for twin beds and new mattresses. kristie was the sales person who helped me- she was so very helpful and I’m happy to say with her help I got the beds and mattresses at a good price. Very happy!

Very courteous staff, Cornelius was a great help.

It was highly professional

Damien did an amazing job helping us with our purchases.

Great experience. Dakota met us when we arrived, led us to the exact sofa/loveseat combo we were interested in. He answered all of our questions and got all of our financing arranged. Could not be happier.

I bought furniture from Ashley Store in Edwardsville, IL to furnish my living room and dining room in 2019. I purchased the warranty on the furniture as well. One of my pieces has material that is separating. Not from wear. It’s on a chair that is seldom used. It’s a material defect. I told them I noticed it in July, but this was my first opportunity to call and file a claim (December). They denied my warranty claim because I didn’t report it within 30 days of noticing it. So. It doesn’t matter that the furniture has a defect. They wouldn’t even look at photos. What is the purpose of the warranty if you can’t use it? I will not buy from Ashley ever again. And if you’re considering shopping here, don’t waste your money on the warranty. It’s just a scam to steal your money.

Cornelius was wonderful! He knew his furniture!

Fast and easy, I’ve shopped there three different times and I always had good service

Excellent product, people and service.

Our salesman was nice and knowledgeable. Other staff were also kind. However, the couch was delivered with a tear. Our delivery man reported the repair to Ashley Furniture while he was still at my house. The report was somehow nowhere to be found. Nobody from the company has called when when they said they would. It’s been 3 weeks tomorrow, and I still have a torn couch, despite reaching out 3 times. Dealing with the customer service has been an absolute nightmare.

Professional and attentive

I went to Ashley to find a sofa. I was ask kindly if I needed any help while searching. Tiffany and I got together when I found the Sofa! She was an is VERY POLITE and WELL SPOKEN!! We had the purchase wrapped up QUICKLY and when she told me the DELIVERY DATE I ALMOST GAVE HER A BIG HUG!!!!! LOL!!!! When the Sofa was delivered it was SUPER EASY !!! The GUYS were POLITE , QUICK and out the door in short order!! Thank you EVERYONE at ASHLEY!!! HUGS TIFFANY!!!!!

My sales lady was amazing and so easy to talk to.

Kaitlyn was great and answered all my questions. Very quick and easy sale.

Lauren was very helpful and made my shopping and purchase experience a pleasant one. Very kind and professional

A great variety to choose from.

I knew what I wanted when I went In. The sales associate Natalie was off the chart perfect. She was kind helpful and had a wonderful smile during the whole experience. You had a nice selection. This was my first time in an Ashley store. I would recommend you to my family and friends. Again keep Natalie around she is an asset to your company.

Great Experience! Lauren was so helpful!

Salesman was very friendly and knowledgeable. Helped us a lot deciding what we would like to have

Fast and easy

My wife, Kaitlen, bought a full furniture set a couple years ago from Ashley. Had a disaster with the free assembly. They ordered the wrong parts, stripped screws, etc. Trying to get them to fix it was a mess. 2 years later we had 2 supports on the slats to the bed break and the rail on one of the drawers fall apart. Tried to use the extended warranty They sold us and was told that it didn't cover any of it. The quality is trash, the customer service is trash, and the warranty is trash. Never buying Ashley furniture again.

My wife, Kaitlen, bought a full furniture set a couple years ago from Ashley. Had a disaster with the free assembly. They ordered the wrong parts, stripped screws, etc. Trying to get them to fix it was a mess. 2 years later we had 2 supports on the slats to the bed break and the rail on one of the drawers fall apart. Tried to use the extended warranty They sold us and was told that it didn't cover any of it. The quality is trash, the customer service is trash, and the warranty is trash. Never buying Ashley furniture again.

I went into the Edwardsville, IL Ashley Furniture Store to search for and buy a specific item for my mother (dining room table), and was met by Katelynn aka Kat who assisted me. The Assistant Store Manager Kyle intervened to make sure that my furniture needs were heard and that I was happy with my selection and to answer any questions. I only met the "soon to be" Store Manager who was very professional and pleasant as well as the other employees. It took less than one hour to complete the selection, discussion, purchase, and set up delivery. I have always bought my furniture from Ashley's and will continue to do so. When I purchase my new home soon, I will return to the Edwardsville location and will be looking for Kat to help me with my questions about the furniture choices. Thank you to the Edwardsville Ashley Furniture Store Staff for making today a 'great day in the neighborhood!" Kimberly M.

Our sales associate Kristy was great. Made our experience very easy.

Selection. The staff was friendly.

It was awesome. Great friendly staff. Took all the time I needed to find the furniture I wanted. And got me a great deal. Thanks. Trey was my salesman. Thanks to him I have beautiful furniture.

The young lady that helped me was very kind and very helpful! Thank you !

It was very welcoming. Mike was very knowledgeable about every set of furniture we looked at and made our buying experience so easy. He answered every question we had and we feel we made the best purchase for our family.

Everything was great, nice sofa and recliner. Delivery was fast and drivers were friendly. They did forget some trash in front of our house in the ditch (most likely just an honest mistake).

Very helpful and very friendly.

Very friendly and definitely knowledgeable about products and service. Michael Cain and manager rocks this store!

I had a wonderful experience buying from Ashely's furniture. Michael Cain was very helpful!

I really enjoyed working with Cornelius. He was knowledgeable, composed and patient. Made my experience that much better!

Did great

The sales person should have put a battery in the clock to make sure it worked properly before letting us take it home. I mentioned that but she didn’t do it- no explanation for not doing that. It was 6:30pm and I’m sure it was too much trouble for her. No other customers were in the store, so she wasn’t too busy. I called the store 3 times when I got home after discovering the clock didn’t work but no answer. Finally someone answered on the ‘delivery’ option, and now I will wait 2 weeks for a new clock to be delivered- but I have to be home to accept the delivery- so will have to take off work for it.

Awesome, Trey helped me out the whole time, kudos to Trey, The man deserves a raise. Very nice, very welcoming.

Nice friendly staff that’s willing to help.

Was looking for mattress and bed frame. Bought a mattress and a adjustable base. Bed frame will have to wait. Their Mattress Expert was a very personable and knowledgeable about mattresses and bases compared to what I know. Only issue was mattress cover was charged as a king size when we had purchased a queen size. So we had to wait while management adjusted the price difference. However my charge card is still being charged the original total not the reduced total, so now I have to go through the hassle of getting that corrected. We'll see how fast that gets corrected on my credit card.

We had the experience of dealing with Ashley Thomas at the edwardsville location. She was amazing she made sure we were completely satisfied with our purchase and helped us 100% I am still comfortable with Ashley that I will be back to purchase my next bedroom outfit

The sales crew was super helpful selecting a mattress for my senior parents. Prices were competitive and selection was pretty impressive. Surprisingly, the mattress they selected was in stock at the store and ready to go. Big shout out to Manager Tiffany. She’s a true gem! She was very caring, patient, and accommodating with my parents. Christie and Anthony were great as well. Thanks!

We were helped by Trey at the Edwardsville location and was 100% satisfied with the help, knowledge, and information he provided. We highly recommend going through Trey and his team at Ashley Furniture in Edwardsville!

We love how they help and make sure your satisfied before you leave very friendly staff

In August 2022 I purchased a bedroom set, a breakfast bar and a couch and a chair and a half for my living room of my new home. I purchased this from Ashley store in Edwardsville, Illiniois. I paid for delivery because I’m a single female. Apparently Ashley has another company that they pay to deliver their customers furniture to their homes. That company came out with my furniture and delivered it but put my breakfast bar together incorrectly. After they left I moved it over just about two inches and it fell apart!!!! I called Ashley the next morning and as of today Ashley furniture in Edwardsville, Illiniois has not fixed this problem!! I have called them over 5 times only to get the run around each time. They have horrible customer service!! I’m so surprised that they would treat a customer like this!! Don’t buy from them they won’t keep their word!!!

Kristy was great to work with. She was very professional and knowledgeable.

Excellent and friendly service. Fair transaction. Would definitely recommend

I purchased a couch last night. Lauren was the designer salesperson. She was very personable and walked around with me until I found what I was looking for my new apartment. I will return back for more furniture needs. Thanks Lauren!

I entered and was help on finding my dining table and chairs. Great service

Katelin was very helpful and so nice!

I ordered a table with chairs and a bench. When they delivered them the table & bench were damaged. Had to order a new bench. When they delivered it, the bench was damaged AGAIN! Had to order ANOTHER bench. The email says that it won’t be delivered for SIXTEEN WEEKS!!!!!! I will NEVER shop there again!!!

Sales Rep., Katelynn, was personable. Very informative with the purchase and delivery information.

I had the BEST EXPERIENCE working with Michael. He was extremely kind, friendly and professional. He listened to what my need is and helped me to execute the vision for my space. Thank you!!

😍😍😍

Came in to look at mattresses and was immediately greeted by Tiffany who was very personable and knowledgeable in explaining her products. She worked with us and answered all our questions and concerns about purchasing. We bought a nicer unit than we planned and feel she helped us make an informed decision. The process took a little time but feel it was time well spent. We pushed back our delivery to make time to prepare our bedroom and no problem. We can’t wait to finally get a great nights sleep! Thanks Tiffany

My salesman Michael Cain was great to work with. I was able to explain exactly what I was looking for in a sectional and he took me around the Edwardsville IL store and showed me the options available and was able to give me a great deal when I finally found what I was looking for. Thank you so much for making this purchase experience quick and easy.

As soon as I walked into the store I was greeted with a warm welcome to Ashley Furniture, Kyle the store manager was awesome and so was my salesman Anthony. They both were knowledgeable and patient thank you ever so much I can't wait for sectional be delivered.

The experience shopping at Ashley Furniture was great from the beginning to the end! I walked in the store and took my time browsing to see if there was anything I was interested in. I found a few items and was asked if I needed help. (I wasn’t uncomfortably followed around by multiple sales people pressuring me to buy things. Other furniture store employees were pushy and hungry to make a commission. That tactic immediately makes me leave.) Cornelious Anderson was a wonderful sales rep! He not only answered all of my questions, but researched items online that they didn’t carry at the store. Unfortunately I ran short on time so I had to leave before making any decisions. Cornelious told me about the specials they were running and gave me his contact information if I had any questions. He responded to my texts for a couple of weeks and looked up more items I was interested in. I scheduled an appointment and went back to purchase furniture and a mattress from Cornelious because he did such a fantastic job!!! I also reside in Illinois and St. Louis, so I made a special trip just to only purchase furniture at the Edwardsville location because of the exceptional service. I ended up financing furniture which I have never done before and was a little nervous about it. Cornelious went over a few ways to purchase furniture and found me the best discount and payment plan for me with zero interest. Overall it was a fantastic experience, and I highly recommend shopping at the Edwardsville Ashley Furniture Location!!!

Nice store

Kaitlyn was very helpful! I got a great piece of furniture and feel very taken care of!

Micheal Cain was wonderfully helpful through the whole process! This was our first time buying a couch and he answered every question we had.

Great bargains for Labor Day. I'm glad that we stopped in and shopped.

Kristy was extremely helpful and patient while I made my decision about a sofa. Thanks for all of your help!

My time at Ashley was very interesting and I found exactly what I was looking for. Your assistant was very helpful. Thank you very much.

Michael was very professional and great to work with. He didn't hassle me and answered all of my questions. I went back to give him by business because of the of stores were not friendly at all. When shopping I want to be pointed in the right direction and left alone until I have questions. I do not need anyone following me or asking me every 3 minutes if I needed help. Ashley Furniture made my shopping an enjoyable experience. Thank you Michael . I am sure I will love the Furniture when it arrives as much as I love shopping for the set

Very helpful in helping make a decision.

One star because I can’t do a negative star.

The most frustrating customer device experience I have ever had. And after 6 month wait for delivery was even more disappointed to see things damaged upon delivery.

Delivery of products sucks.

Chasity was so great at helping us find a dining room table!!

Nice selection.

I ordered a furniture set at the end of May with all 3 pieces to be delivered on June 4th. 2 pieces were delivered. The delivery guys said they didn’t have the 3rd piece and left before I could even grab my paperwork. Since then my husband and I have received multiple texts and calls rescheduling delivery. Sometimes receiving multiple, conflicting calls or texts within hours of each other. We have been more than patient and confirmed delivery when prompted. I have confirmed two separate deliveries and made arrangements to be home from work only to have no one show up or even call. It’s rude and extremely unprofessional. We can’t get a straight answer out of anyone as to when our 3rd piece will be delivered. After reading all of the horrible customer reviews I am deeply regretting this purchase. Maybe the BBB or Attorney General can help me sort this out.

Cornelious was extremely happy to help, didn’t push any specific deals going on, just kept us informed and let us make decisions based on what was best for us. He was fantastic, personable, easy to work with, and very informative. Anytime we’re back we’ll request him. Great experience thanks to him!

I ordered a queen set mattress, foundation, headboard, and frame on June 2nd. Expected delivery was June 22nd but then was delayed to June 27th since all the parts were not in. When furniture arrived, I expected that the furniture was in good shape and signed off. When I started to inspect more closely, the mattress was stained, foundation was torn, headboard was chipped, and the frame being covered by the foundation and mattress was not even put together. The middle piece was lying beneath it all not connected. So I had to get a redelivery. That happened yesterday and again the mattress, foundation, and headboard were ALL DAMAGED. I tried to get a refund but the manager at the store, Jane, said, "All sales are final." So because the furniture keeps coming damaged to my residence, the fault is on me as the customer, and nothing can be done besides getting a redelivery until they get it right. So I am now at the mercy of the delivery people of when will they deliver the furniture with no damages. I urge future customers to stay away form Ashley furniture in Edwardsville because once you sign their contract and make your purchase, they do not care about you as a customer. They will hide behind their contract and do nothing to help you if you receive damaged furniture or have missing pieces. Please be careful!

Really aggressive sales people. Polite, but hounded me my entire visit

This is the worst place to buy your furniture. My delivery date kept being pushed up. I spent a lot of money with them and each time they came out there was pieces missing. So I would have to wait and have furniture sitting around until they set an appointment to put it together. Each date pushed out with no finished assembly. I would give Ashley’s no stars if I could. The sales associates acted clueless and promised to fix the problem but on the next assembly the pieces were still missing! I would not recommend this place to anyone.

Had a great experience with sales guy. Can’t beat the price. Ask for Joe.

Very nice store and associates. No pressure sales. Isaac was available to answer questions and let us look on our own. He explained everything and made sure we were satisfied with our purchase. Was a great experience!

Great experience at ashley furniture in Edwardsville. Cornelious Anderson was a hit, couldn't have asked for a better person to help me and my wife out. Made us comfortable, was speedy, knowledgeable, helpful. Made it worth walking in. Got a great couch and recliner and we are happy to have had Cornelious to help us. Great guy you have there, keep him happy .

Isaac was professional, cordial, and very customer oriented. The entire process was pleasant, and we able to pick the furniture of our choosing, and a delivery time. Grateful for Ashley's.

Joe was very kind and helpful. The buying process was very smooth and we were completely satisfied with our experience.

Like customer service very accommodating

If I could give less then one star I would. Now the people at the homestore were nice helpful everything you would want. But after I purchased my furniture I am getting told your furniture will be delivered on this date. I am still waiting with no furniture and I have no furniture in my home cause I had to dispose of what I already had. 4 times my delivery date has come and gone. I have confirmed the dates and when the date comes around and I call in to make sure it’s coming I get told I’m sorry the earliest I can get it there now is a week later!!! I will NEVER buy from Ashley again and I’m gonna tell everyone I know to avoid this company as well!!!!

Tiffany was Amazing…. Awesome Customer Service!!!! Excellent!!!!!

Bad service nun of my stuff come on time neither the way I wanted and had to go up there multiple times

My friend had recently purchased a loveset and told me about her experience at Ashley so I decided to go look and see what they had available in loveseats. When I saw the one that I liked they had to order it. The process of filling out the paperwork took longer than expected but overall I am pleased that I found a loveset that I like. The price was a little higher than what I expected. When I receive the loveset I will update this review to give my opinion on the quality.

Ask for Kristy! She was amazing!

Sales service was quick and efficient. The salesman was courteous.

Kristy is a great sales person and easy to work with. We found exactly what we wanted and got it at a very reasonable price.

Seamless and very good service!

We were greeted and treated with respect. Good overall experience. No complaints.

I have gotten such the run around on a couch and sofa that was supposed to be in stock and now has been rescheduled 4 times on top of my order getting canceled without a phone call phone call 1. I will never refer anybody to Ashley furniture nor buy from them again

So good Service, a little bit sad because there was not immediate delivery. Thank you.

Personnel are eager to accommodate. But the process is still too long for this day and age. Can't rate the product yet, but some work can be done to facilitate the purchases and the price inquiries.

I ordered a King Luxe Mattress on March4th and was shown by the sales associate Anthony that it was in stock and we would be contacted about delivery. I was called on March 14th and was told the mattress would not be on the delivery for March 16th as stated on the first delivery confirmation. I was told it would be available for delivery on March 22nd. We removed our old mattress based on Ashley's confirmation of the delivery. Today is May 11th and I still don't have the mattress that was said to be in stock. On April 19th I received a call from Lucero a customer care representative and was told my mattress that I have a voicemail recording of would be available next week. On the voicemail it said to call back if I needed anymore assistance. I called the number back 4 times and left voicemails with no response. Each time I call Ashley they blame the Edwardsville store and the salesman for not being honest and then I get customer care to call back and they tell me my mattress will be available next week and that has been going on for two months. A complaint to the BBB has netted nothing more than an apology and finger pointing with in the company. No accountability, empty promises, and flat out lies. Each phone call makes it worse. I hopefully this complaint will help meet the expectation they set when I purchased a $5K mattress.

Trey was wonderful! He took so much time helping us find exactly what we were looking for! Great experience overall!

Joe was fantastic and helped us choose a great couch quickly and no stress.

My husband and I paid cash for a sectional almost a year ago. The sales associate told us the expected delivery was 6-8 weeks. That time came and went with no delivery or updates. I started calling weekly for an estimated delivery and every time the date would get pushed out, 26 weeks or longer! This has gone on for months! When I have talked to an associate or manager they told me they'd put in a ticket, expedite the process and call me back in with an update. No one has ever called me back. I called this March, an associate said that the two ends of the sectional were available, they were just waiting for the wedge piece. I said I'd take it, I wanted it delivered and I'd wait for the wedge piece. I was told to call mid April to set up delivery. I called two weeks ago and this time they only had the wedge available and were waiting for the end pieces. We're at the point where we're going to ask for a refund. This is ridiculous! Horrible communication! None of the managers, at any point, offered to make it right or get us the furniture we paid for. We will never shop at Ashley Furniture ever again.

Didn't like it.

Trey was very helpful in creating the perfect couch for our difficult space. Can't wait to enjoy it!

Issac was great at showing me the recliner exactly that I was looking for. Big recliner in leather with zero gravity, power headrest and heated massage. Incredible recliner. No pressure sales just very professional. Also, they actually have it in stock and will be delivered in 3 days. Thank you

Anthony Henry is the best sales person that Ashley furniture could ever imagine to employ. They are so lucky to have him. Not only did he sell me a leather sofa and ottoman he saved my cat from a house fire even though he deathly afraid of cats. He taught my kids how to read, and visits my family just to check in on a regular basis. This man goes above and beyond for a sale and brings back true customer service.

Ordered a Tempur Pedic mattress that was shown to be in stock and was due to be delivered on March 16th on a March 4th purchase. Two days prior to the delivery I was notified of the mattress arriving on the 22nd. April 12th and still no answers and only apologies. Customer care said the salesman lied and didn’t accept accountability for their own persons inaccuracy about a delivery date. March 16th, April 2nd, now potentially April 22nd but unknown if the mattress actually exists. Shop anywhere else!

Fast,friendly, informative service

Ashley was amazing! Down to earth and no gimmicks, amazing and straightforward. Love my new chair!

This experience was very quick but only because I paid cash new what I wanted and how to avoid thier bs. Thier protection plan is totally worthless, so don't waste your money. They get u comming and going w extra charges either financing ir service fees. 100$ to drop off furniture literally 1 block from the store

We were looking for two new chairs for our living room and found some that we really liked. Our associate was very attentive and even found us a "hidden" discount. My only complaint was that the paperwork took awhile, but we should be getting our delivery in a few weeks -- very exciting!!

I asked for end table trays and the customer service rep fold me they didnt have any. I found them myself. Another very helpful agent got me a picture from the back I liked ans brought some small items to my car!

Kristy was an excellent assistant with helping us find the right furniture for us. She was very knowledgeable and patient. She understood the things we were looking for and managed everything with great ease. My husband was uncomfortable and Kristy explained everything to him and eased his stress. Hands down an excellent experience!

Kristy gave us great service. She explain everything in detail. I feel we got the best deal and exactly what we needed in a dining room set. Thank you.

Very nice staff and was in and out quickly. The staff was very knowledgeable and the prices were great!

Very nice furniture and accessories...Anthony is a very helpful salesman.

Cornelius was awesome but everyone went out of their way to get us what we needed. Service was fantastic.

I purchased bar stools from Ashley. They came defective and broken. After seeing the quality of workmanship, I decided I did not want them and tried to return them. Ashley does not have a return policy. You are stuck with garbage furniture. They tell you it is in the fine print on the receipt you sign. But no body draws your attention to it. In fact, the sales associate told me they do refund with a stocking fee. So they also lie to you. NEVER buy from Ashley Furniture.

Tiffany was able to help me pick out a three piece sectional. She worked with me over the course of two days to find me exactly what I needed by looking at photos of my apartment and discussing color schemes. This was the first brand new piece of furniture I have ever purchased and I will always come back to Ashley for the rest of my furnishing needs.

Picked out our new reclining sofa and matching loveseat, as well as our new Temperpedic Mattress and power base. Our experience was very pleasant and very easy to go through. I’d highly recommend going to the Edwardsville, IL store and ask for Anthony.

Furniture rep Joe in Edwardsville did a great job. Received my sofa before a party. Delivery men were great. Sofa bed for guests is what we needed! Thanks guys.

It took me 3 visits to finally commit to the couch i wanted and they were so patient and helpful each time! Joe was the salesman that helped me and it felt like i was being helped by a friend. I very much recommend going in and talking with Joe!!

Anthony hooked me up with a Nice bedroom set 👍🏾

Joe Sterling was a complete sales professional. We told him what we were looking for and he steered is in the right direction. We found what we wanted and got a great deal. Thanks for everything. Update 2/23: we were told that we could pick up our furniture at the warehouse. We were told the hours for the warehouse was 8-5. I got off work at 2:45 and drove straight to the warehouse. I arrived at about 3:35 and found the warehouse closed at 3. Not very happy to have driven almost an hour in sleet to turn around and drive an hour back home in sleet and snow. My wife in the mean time, contacted customer service and was hung up on. Then she called the store and spoke with the office manager that refunded about 5% of our purchase for our trouble. Still liked the service from our salesman, but not impressed with everything else involved.

Absolute worst experience ever buying something. We have had dates change daily… our couch has came in different sections months apart and we are still waiting on a piece 3 months later! We have chairs to our dining table, but no table and our sofa table is now is expected 6 months out! I have been hung up on numerous times and told different information over and over. Ridiculous and embarrassing customer service!

Nice furniture and friendly , very helpful people

Ridiculous!! Manager never calls!! Huge investment and no one cares that you have damaged furniture or didn’t get all the parts for the adjustable base!! You get different answers from the customer care team then from the store. No one is on the same page. They refuse to refund any money. I’m beyond furious and will never recommend Ashley. Especially Edwardsville store!! 😡

Joseph Sterling was an amazing help to my fiancé and I! He helped us find exactly what we wanted while staying within our budget! He was patient, understanding, and knew about the products very well! we were extremely satisfied with our visit, all because of him!

My fiancé and I went in to Ashley Homestore completely clueless on what we were going to buy, if we were going to buy, and if we could find something within our budget. One of the managers, Joe Sterling helped us tremendously!! He was so patient, kind, and understanding. We left Ashley's with exactly what we wanted and then some and stayed within our budget, all thanks to Joe!!

We went to Ashley furniture in Edwardsville today the person who helped us through the purchase that we wanted to make was Barb she was very helpful and provided all the information we would possibly need we did appreciate it and felt that the entire experience was exactly what we had hoped for

Representative was very respectful and not pushy. Clean store friendly environment.

The staff at Ashley HomeStore were attentive to my every need from greeting me and my family with a smile to the helping me load up my purchased items into my vehicle while expressing their thanks for my business. Thanks team Ashley for a great experience!

Cornelius was so helpful and professional. I appreciated his recommendations. I also noted that when Cornelius had to step away, his team member came check with me to make sure that I was OK. It was a pleasant shopping experience and Cornelius made sure I got the best bang for my buck. Thank you Cornelius.

Went last weekend on a big sales day. A sales associate met me as I walked in, explained the sales happening and asked how he could help. Can’t wait for my sectional to be delivered, he was friendly and there was no pressure to buy.

Great workers and good prices!

I planned on an afternoon of furniture shopping and my first stop was Ashley. My wife and I started looking around the store when Joe came over to work with us. He pointed us in the right direction for what we wanted and then left to finish working with another customer. We appreciated the time to browse by ourselves when, surprisingly, we found exactly what we were looking for. Joe worked with us the rest of the time and he was extremely helpful and entertaining! We purchased our couch and recliner and received great pricing. We knew what we wanted, we found it at Ashley and it saved me from a mundane afternoon of furniture shopping! Thanks, Joe and Ashley!

Very positive experience. Friendly sales associate not pressured but very informed and answered all our questions. Joe the sales manager was very good at explaining all of the options and timing of getting the furniture. Would highly recommend the local Ashley store

If I could give a zero that would be my response. Management team is a failure at the Edwardsville, IL store. Take your money and business elsewhere.

Beware and take your business elsewhere. Still in litigation.

Joe Sterling was so helpful!

Joe was very helpful, not pushy and answered all our questions!

I love the furniture we picked out and the deals your store offers.

Good deals ! Great service!

My mother went into Ashley's Sunday. Tiffany and Kyle done an amazing job. They was very helpful. Great store. Thanks

So far it has been a very easy and helpful experience! They worked with me and got me exactly what I wanted and needed

We really appreciated the time our salesman Joe Sterling took to help me and my husband decide on our sectional. He was very friendly! I would recommend the store and Joe for family and friends in their future purchases.

helpful and a wonderful experience

They were willing to work with me to get the furniture pieces I wanted and to deliver to a new address once I move since I’m in the process of moving. Very happy with my experience.

My husband and I went in today to buy two recliners. It was a very smooth and quick process the sales person Tiffany was very helpful and friendly it was very convenient and the choices were amazing

called the store to see if they actually had items from the website on their floor. Tiffanny answered the phone and looked up the model i was looking for, and confirmed they had several king size beds and mattress there. So i made an appointment. When my husband and i got there, Isaaic met us. Extremely helpful.

I had a wonderful experience at the Ashley store in Edwardsville, IL. Trey worked with me to find the perfect living room furniture for my home. He was personable, patient, knowledgeable and honest. I really enjoyed him and my experience. I would go back in a heartbeat.

Had an absolute wonderful experience. Kristy was very knowledgeable and helpful. So excited to get my new living room furniture. I recommend Ashley Home Store Edwardsville Illinois!!!

the pricing is way to high I can buy same exact item on line myself and save hundreds of dollars.it cost me over 900 dollar for a 500 dollar recliner.

Anthony was great. Was looking for a lift chair for my mother. He showed us the display models but they were too big for my mom. He brought up other lift chairs in their inventory on the computer and compared seat depth to those in the store. Selected a smaller chair that was a better fit for her. Anthony went up and beyond as he spent a lot of time with us. Great job and great customer service.

Fabulous quick service from Trey. Got everything we needed🎉

We had an easy time buying a sectional

Employees Levi and Trey were very friendly and helpful! They got me the mattress that I wanted, and they were very thorough at explaining the whole process. Great service!

We could not be more impressed with the help we received yesterday from Anthony and again tonight from Mr. Puckett! Tonight we dragged him with us around the store and he was very nice and made the experience a great one! He answered all of our questions and went out of his way to make sure we were happy! We ended up purchasing a tv stand with a fireplace insert and a chair and a half. Will definitely be back! Great store, excellent staff! Thank you for the smiling faces!!

Easy purchasing experience with large selection to choose from.

Tiffany was exceptional! Her knowledge and professionalism made me very comfortable in my purchase. If I'm ever in need of any other household items, she'll be the first one I contact! I loved that she didn't pressure me and was able to answer my questions about different sofa/recliner options.

We were pleased with our experience at Ashley HomeStore. We were shopping for a sofa and recliner. Chasity made the experience fun and easy. They had a huge selection and everyone was pleasant to work with! We will be back!

Associate s Lack of Help,Tacked on delivery fees without asking, Never ask for any money, The Manager ,Hung up when I said the Associate didn't do her job an Neither could the store Manager Jane answer Question s or say she would help or reprimanded!!! Sad Business Quality.

I was given a price and financing deal on Black Friday, then tell me they can only allow 10% off instead of 30%. After the bait and switch the manager was rude and didn’t even try to help the situation. I’ve never left a review in my life but this was dirty. Don’t buy here.

Ashley furniture is amazing. I’ve recently moved out for the FIRST time and was helpless. I was very indecisive of what I wanted. The whole staff is amazing. In particular I really appreciated Ashley. She was quick answering text & extremely patient with helping me. I went back and fourth and when I finally decided on the couch she was extremely helpful. I couldn’t be happier with the customer service and my overall experience! Thank you x100!

Not to happy with my purchased. First and last time buying from Ashley's. First of all the furniture i was looking for was at a Great price at Bobs (way better prices) but because it was an ashley product i was told i would have it second week of November (FALSE) i wont get it until last week of December, I understand their is a delay on furniture but that is a BIG deference on dates (they should be more accurate) which i am super mad about. Second of all the sales person who was helping me had a bad attitude and when i denied the protection they offer ($500) and denied delievery ($280) he started getting rude and rolling his eyes but was just rude at everything. BAD SERVICE AND BAD EXPERIENCE!!!!!!!!!

There was a mix up with my order and Ashley rectified the matter quickly and credited my account and added a complimentary gift.

Fabulous business! Went in wanting a sectional & left with a couch set! They have amazing deals & currently no interest for financing?! How awesome!!! Plus, a portion of the profit goes to a charity of your choice out of 3 options they give…that really pulled my heart strings & made me not only excited for my purchase but thrilled to be helping a charity that stands for a great cause. 10/10 recommend! Our sales rep was extremely helpful & was respectful when we initially stated we were just looking. The entire experience was great.

My wife and I stopped in just to browse and get prices and ended up buying our dream living room set. The salesman,Joe Sterling, was extremely helpful and insightful and had a great sense of humor. He was very knowledgeable and made the experience very fun. He did not try to pressure us into anything and let us go about our business, and was there to answer all of our questions and concerns. I don’t believe we could have gotten the kind of deal anywhere else that we got here. I would definitely recommend this store to anyone looking to buy furniture for any room if the house.

Bought a dinning room set living room and mattress. The sales was top notch on helping and having the ability to answer all are questions. Definitely will return. Amazing staff! A big thanks to all of them!!!

Very nice salesperson no pressure very informative on there furniture would go back again

Was a great experience and would recommend giving them a try!

Tony was great. Very friendly and knowledgeable.

We purchased a bed for our son our sales person Tiffany was very friendly and went above and beyond to help us with our purchase

Walked in and out in 20 minutes after buying a couch super fast service

So my wife and I just moved into a new house and we wanted to replace our old living room furniture. We went to a couple of other places before going to Ashley's and they had a variety of selections but whatever was worth buying was waaaaay out of our price range. So, it felt like we were lowering our standards to accommodate what the other stores had to offer with our budget. We almost caved in and bought from one of the other competitors but we didn't AND my wife and I are 💯 that we didn't! The next evening we drove out to Ashley's in Edwardsville to see what they had to offer and listen to me when I say that they have WAAAAAAYYYYYY more options to choose from and their options were WAAAAAYYY more comfortable! They also have reasonable prices that definitely compete well with other competitors. Unlike the other stores where you have to spend hand over fist to get anything worth while, Ashley's has the understanding that they will have customers of all income ranges coming into their stores and they seem to do their best to accommodate. The only ding that I will give them was the lack of speedy service. My wife and I were in the store for about 15-20 minutes before we even had an associate come to talk to us. To their defense, I believe that they were helping other people and may have been low staffed, plus it was later in the evening. However, the manager did find his way over to us and personally helped us himself. So with that said, I'll leave the rating at 5 stars 🌟. Side note... they offer a bunch of financing options to help the customer AAAAAAAND they're having a BLACK FRIDAY SALE now!!! So if you're looking for whatever furniture you need, I recommend going to Ashley's! I will continue to use Ashley's for my home furnishings and will recommend them to family and friends.

The worse customer service ever. Takes months to get your order and they don't keep you informed. I canceled my order and its taken forever to get my refund! Acceptance Now is just as bad. Will NEVER use either of these businesses again!I was called to say my refund was ready, so I went to the store. After waiting for over an hour, was told they would have to send a check, which will take weeks!

Isaac made the buying process easy. No pressure to buy, let us take our time choosing what we wanted and answered all our questions.

Bought a couch in early May, the recliner broke in early July ….I called ASAP. Waited until August for repair person to come look at it….parts were shipped to my house and now, I’m still waiting for repairs. They cannot repair it until the Friday after Thanksgiving, no exchange, no store credit, no compensation with a new couch with broken recliner for five months! Went to the store to get assistance, I called GRT, Guest Response Team and they said there is nothing we can do….nobody is even offering me a gift card for new pillows, nothing!

As soon as I came in the store I was greeted by Issac. He asked me what was I looking for. I informed him a living room set with sofa sleeper. He showed me several they had on the floor. The one I had wanted wasn’t on the floor so he pulled it up. I also saw a coffee and end table set that was on the website and he price matched the table set as it was much more in the store. My entire process was smooth and they were friendly from start to finish. I would recommend them to anyone and I will certainly be going back.

We were very happy with the customer service.

While the salesperson was busy with someone else, she assured us she would be there as quickly as possible. I told her what I was looking for and she showed me three choices to choose from. I made the decision quickly and we sat down to write everything up. I went in to buy a mattress and walked out also buying two recliners. Sat down in one that caught my eye and was impressed with the quality and value. It sold itself before she even got to me. Thanks Kristy Nuemann for all your help!! I'll be back again! Patti Miller

The staff members were very knowledgeable and helpful. There are some Awesome in store clearance deals as well.

Katelynn was amazing! She was incredibly organized and diligent in searching every inquiry we made. We ended up walking out with exactly what we were not only looking for, but exactly what we wanted. Thank you Katelynn, for an amazing experience in our Edwardsville Ashley Homestore!

"We'll text or call you every 2 weeks with an update on your order and delivery date status!" Never heard from anyone again. I just loooove waiting on hold forevs with corporate or driving to the store every time we have a question or (clutch your pearls now) heaven forbid we'd like to ADD something to our order! Never again w/ this store. 3 months in the dark. And counting! Yaaay PS good luck trying to cancel your order, we've tried.

The people at Ashley were very helpful and made the process quick and simple.

Pretty good Ashley store. Large selection of furniture. We went on a weekday morning last week and about 10 min after the posted opening time, no one was there. However. We tried again on the weekend and it was open. Kristy helped us get a dining table. She was very helpful and walked us through the entire process.

p please respond to my e mail Judy poeling 5115 Springfield dr 618 656 3804 a! Edward

nice selection of furniture and friendly staff

For being understaffed we were greeted by a few friendly employees. Service was quick and easy and was able to purchase my recliner in just minutes. We shop at Ashley’s for all of our furniture needs! Good experience tonight!

Fantastic experience! We went just to look at a couch we saw online and ended up purchasing a different one. Kristy helped us with the purchase, such an awesome lady! We weren’t expecting to buy a couch today but the financing was unbeatable. Very nice store, all employees were masked and super helpful. Highly recommend stopping in if looking for some new furniture!

Very friendly. No pressure. Will bend over backwards to help you and explain things . Good prices.

I've always shopped at Ashley and I've always had great service with quality furniture!

Everyone was kind and and helpful! I made a purchase that day!

Joe was such a great associate to work with! He was very personable and helped us find the best deal. We will be seeing him again!

If I could give them zero stars I would! Worst customer service ever. They lie and manipulate and do not care about their customers. Wasted a ton of my time and their time. I ended up cancelling order (still with no refund confirmed) and bought from another store who is local. Do not waste your time here!

Very friendly and helpful. Anthony was awesome! Walked through and got information for me, measured the items, checked delivery estimated dates, have me the amounts with discounts. Loved the store and men and women that work there.

Worked with Blake while we were in the store. Top notch guy! Got us in and out fairly quickly. Cannot wait for our new furniture to be delivered!! Update 9/14: I worked with Lauren on my new living room and bedroom furniture purchase. She was helpful and knowledgeable for being a newer associate. I cant wait for my new furniture to be delivered!!

Kristi was extremely helpful and great to work with !!

Friendly service, nice selection, high prices.

Our shopping experience was an A+. You would not have guessed our clerk Abby was in training! She and her mentor Ashley* worked smoothly as if they were partners! The order is placed and we anticipate having more room at the table for the holidays. *It's true: there really is an Ashley at the Edwardsville Ashley Homestore!

Ashley HomesStore has good quality furniture and the prices are very reasonable

Helped me as soon as I walked in the store.

Very friendly and helped me pick out the perfect bed for my boyfriend and I. Greeted me as soon as I walked into the store.

Cheerful employees, furniture and accessories at great value. Bought 2 sofas and a lift top table. Very pleased.

Very Friendly and helpful love going to Ashley’s in Edwardsville . The delivery team is great too .

I have purchased to living sets only because I didn’t learn from the first but the new set I recently purchased has a defect. The loveseats recliner and one section is separating from the center console. I have called several times and they say they are creating a ticket but I never receive a call or a scheduled date for repair. I actually purchased the extended warranty but they do not feel like they have to honor it or I would have received a return call. I am so frustrated I am considering contacting a lawyer to see if I can get it resolved.

Very pushy. Wouldn’t let me pick what I wanted. Tried everything they could to get me to buy everything in the store it seems. After picking what I could afford. I’ve been waiting since early June for my couches and it’s still 5-7 weeks out.

prices .customer service. location.

Everyone was friendly & helpful. The store was very clean & well set up for viewing different furniture settings.

Salesperson was awful.

Went in to purchase a mattress, ended up purchasing a mattress and a adjustable frame. We were told that the mattress would be in July 27th. We contacted the store in the 28th to find out when it would be delivered, since the sales guy never contacted us 2 days prior like he said he would & we were told that our mattress wasn’t going to be ready until Aug 10-13th. We were told that the sales guy was going to call us later that day & he never did. We are still waiting on our mattress & there has been poor follow up/customer service. We were told that if we cancel our order before it’s delivered, then we have to pay a restocking fee. If we let them deliver, then we can get a full refund. So instead of being able to cancel this order and order from someone else who can deliver what they promised, we are stuck still waiting on our bed.

Terrible customer service, and you can't buy replacement cushions for your couch from them, you just have to buy a whole new couch. Find yourself a place that takes care of you better.

I placed and order for over $6000 in furniture on 7/5/21. Our sales associate was very nice and helpful. We were very clear that we only wanted furniture that was going to be available by 24 July. Every piece (with the exception of a coffee table) was in stock and scheduled for delivery. About a week after the purchase, we received a text that our order was going to be delayed. As upset as we were, we understood. Our new delivery date was set for August 10th. As we approached the end of July I received another text message saying that it was going to be delayed again. At this point I had had enough. After a little work, I was finally able to talk to someone on the phone. The employee helping me was very respectful and tried to help me. She was able to compensate me back $200 for the changes and eventually found a way to keep the 2nd delivery date of August 10th. As we approach that date, I received 2 different text asking me to choose between 3 delivery dates. August 10th wasn’t an option, but August 11th was. Shortly after I confirmed August 11th, I received a voicemail stating asking me to call back to setup my delivery. I called the number back and was informed that my delivery wasn’t going to delivered until after August 11th. The lady on the phone wasn’t able to give me a date and wasn’t very helpful. I asked to speak to someone else and she refused to transfer me. She eventually hung up on me. I called the store back and spoke to the same employee who scheduled my August 10th delivery. She was able to explain why my items were not getting delivered and gave me another ballpark delivery date. I have bought from Ashley Furniture my entire adult life. I have never dealt with a situation that had me more frustrated than this one. I was very clear when we bought our furniture of when we wanted it. Had we known this was going to take this long I would have looked else where. I am very disappointed with the service I have received and will not be ordering again. 8/9- Received an updated text message saying that the rest of my order was going to be able to be delivered on the 17th of August. I haven’t received any of order yet? Supposedly my entire order will be delivered on the 17th. 8/17- Just received a phone call that my 8/18 delivery (literally tomorrow) is cancelled. Apparently the transfer from Chicago did not happen. This is the 3rd week in a row that the transfer hasn't happened. I spoke with the store manager and there is nothing they can do about or anything they can do to make it right. 8/19- Received a text message saying my order was ready for delivery. I assumed this was the rest of my order, so I selected a date. I received a phone call from an warehouse representative. They called to confirm the date I picked via text. When I asked exactly what was being delivered, they told me it was my entire order. You can imagine my surprise as I thought my entire order was getting delivered tomorrow (8/19). She informed me that it was not getting delivered and it was on backorder. This would have been really great to know seeing that I made plans to receive my order the next day. I told her I wanted to speak to whoever was in charge and she said she would have to send them an email and have them call me. 8/23- I never received a call from the supervisor, but they went ahead and scheduled me for 8/25. At this point it has been pointless for me to talk to anyone. I reached out to the representative that commented on this post, but they just apologized and said I was scheduled to receive my order on 8/19. When I reached out to them about that being cancelled, they told me to call them. Full disclosure, I don't own a furniture store or warehouse. If I did, I surely would not ask my customer to call me whenever I have royally messed up delivery, communication, etc. Needless to say, if I do not receive my order on 8/25 I will be going furniture shopping this weekend.

Staff was helpful and knowledgeable. I didn't feel like a walking piggy bank. I'm sure you all can relate if you have been inside a car dealership before.

This was the worst experience ordering furniture ever. The delivery people were very rude! They barely tried to put the couch where we wanted and gave up. They asked if we wanted to keep it still and when my husband went in the other room to ask, they left the couch in our living room floor in pieces and just drove off. Turns out the couch isn’t even the right couch. The customer service people were very blasé about it and said someone would call us in 48 hours to deal with it. So we are stuck with pieces of the wrong sofa spread around our living room floor blocking the path of the disabled person that lives here. Do not buy from these people! They do not fix their mistakes in a timely fashion and getting a hold of someone in the actual store is impossible. The delivery people are rude and lazy. The furniture is cheap and wrong. Beware of this store!!!!

The manager (Jane) and the associates were kind and cordial. I appreciated their knowledge and willingness to help. I had a great shopping and buying experience!

Great customer service! Everyone is so nice and helpful!!

Dealt with both the South County and Edwardsville locations purchasing some bar stools. Everyone was very helpful and knowledgeable, answered all questions.

We had a great experience with Blake this evening. No pressure and very helpful in our purchase.

Always friendly and helpful at Ashley’s!! Highly recommend

lots of inventory always discounts helpful customer support (especially Jacob in Edwardsville store 7/30/21)

The lady that helped me was very helpful. Her name on the business card was Tyanna . I liked her a lot and she was very sweet. Edwardsville store is where I went and I bought a nice couch that I can get off of by my self.

I went into Ashley Furniture with a picture of a chair and wanted to find a sofa to match it. Kristy worked diligently to find what I wanted. She was most helpful and went above and beyond. I’m excited to get my new living room! Thank you for the great experience!

Great products and service at the Ashley home store in Edwardsville

Second purchase at Ashley with great attention to my wants. No pressure to purchase anything. Will always go back.

Wait months for broken furniture, over and over again! Terrible workmanship! Salespeople lie! No refund, just replacement, and it will break too! Over and over again!

The incompetent staff at the Edwardsville location will lie to you repeatedly to make a sale. If you have a deadline you need furniture by, do not go to Ashley's

Very friendly! Very knowledgeable. Easy access to products

I was looking for a number of items (10), and my salesperson Ashley, was extremely helpful and patient. The store manager, Sean, was also very helpful and pleasant. It wasn't my first time buying at Ashley Furniture, and will not be my last.

Very helpful and not pushy

Had a great selection in all the areas I was looking. Kitchen tables, living room and beds. Walter did a great job of helping me put everything together. Plus 25% off!!

Staff was very helpful and friendly

The purchase of a new mattress for my son's room was quick and painless. Love their selection of furniture. Will be back when I need to redecorate!

Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!

Friendly and helpful staff, this is not the first time shopping with them and I’m sure it won’t be the last!

After years of wanting a bedroom set to match our home we stopped in to see Joe Sterling at the Edwardsville location and he took great care of us! Showed us all of our options with the particular set we were looking for and got us taken care of. Like everything it’s taking a bit to get supplies but honestly you want great quality furniture so the wait is completely worth it! Thank you again, Joe for taking great care of us! We will be back to get the Dining Set to match!

The sales person was knowledgeable and friendly. His ability to show us different options allowed us to make a sound decision. He was able to answer any of our concerns. Ashley Honestore has a gifted and talented agent in this individual. The finance plan allowed us the ability to buy extra items to complete our room.

We purchased two items and was told by the salesperson of an in store sale of buy one item and get the second at 50% off. The first item was delivered to our home and I noted two shelves missing and a broken piece of trim. No manufacturer tags were attached and the hardware was wrapped in plastic and masking tape. Leads me to believe I was delivered a display item. I checked the Ashley on line site to see if indeed shelves were missing. I discovered the on line prices for the two items I ordered were $211 less than I paid in store for their sale. They will not adjust the price nor to they take returns. We have bought furniture from Ashley for our previous home and this would make three items for our current home. I'll never set foot in another Ashley Furniture store.

they didn't carry any of the recliners i liked on their website and what they did carry was at least 50% more $$

Everything went well. We purchased what we needed and it was relatively seemless

We had just had the WORST experience with another furniture retailer when we went to Ashley HomeStore. Our sales person Jamesha was so patient and kind when helping us after our frustrating experience elsewhere. We got exactly what we needed and then some! Highly recommend!

Wonderful friendly service. No pressure salesman help when needed and give you the space to make your decision. Delivery service was quick and easy and was notified when chair was to be delivered. I will definitely be returning again.

Jacob who helped me was really awesome. Professional, knowledgeable, and very polite. Will definitely purchase from here again.

Jeff was great! We didn't feel pressured into getting anything and he didn't hound after us while we browsed. He kept the perfect balance of providing helpful information and giving sufficient distance. That's a rare skill on commissioned sales floors.

Jeff was great! We didn't feel pressured into getting anything and he didn't hound after us while we browsed. He kept the perfect balance of providing helpful information and giving sufficient distance. That's a rare skill on commissioned sales floors.

A pretty broad selection of furniture, everything was spread out though so it you had to walk through the whole store to see just the tables.

Big choice of reasonably priced furniture. You won't find future family heirlooms there, but you will find attractive furniture that will get the job done without breaking the bank.

Salesman Jacob Hei was extremely helpful and knowledgeable without pressuring us

Jacob was great to work with, and very helpful!

Jeff was awesome to work with. Fast and efficient! Thanks for the great deal and the fast service!

Found just what I was looking for. Such rich looking furniture, super quality.

Dave was awesome to work with, we can’t wait for our new furniture to arrive!

this place is a joke payed for extended warranty needed it and was told we don't have one we had paperwork saying we did after paying more money did the same to my mother there furniture is cheap made for a high dollar price I will be following up with my lawyer

James from Edwardsville location was very helpful and knowledgeable! I havent received my items and dont have a date yet, but will update my experience accordingly!

It was great. Customer service was 100%. My sales person was funny and diligent with my time. Love to go there again:)

Jeff was amazing as usual along with brandy. Their customer service is so welcoming and they make sure you leave happy

Quality of the furniture is great. Jacob who helped us was fantastic. Professional, knowledgeable and good sense of humor. Everyone was very polite. Will definitely recommend and purchase from again.

Extremely helpful service and great variety of furniture to choose from

Jeffrey at the Edwardsville Ashley store had a wealth of information regarding mattresses. We purchased a Tempurpedic Mattress and bedroom furniture. We appreciated Jeffrey’s sales style-not pushy, nor did he try to sell use something we didn’t need or want. So far so good with our Ashley experience. If delivery goes well we will be thoroughly pleased and not hesitate to return to Ashley for future needs

It was very nice to talk with James. He was very nice. They dont have much of a sale going on. 10 percent is not alot

Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!

Kristy in the edwardsville location was beyond amazing on getting us exactly what we wanted within our budget. We also had our 3 kids with us. Kristy made us feel welcomed and provided toys and coloring books for the kids to help make everything run as smoothly as possible. Our experience with Ashley was a fabulous one and we will be back! 🤗💕

Joe was terrific at Edwardsville Store, he tried his best to help us with our situation.

I placed an order back in February with a promised delivery date for end of April. First of all two months is a long time to wait for delivery but that's not my issue here. Delivery date comes and goes with no one calling or emailing or anything. I tried several numbers trying to get an update with no luck. I finally get ahold of someone who says they moved my delivery date out another month!!!! Again, zero communication from Ashley furniture about this. I had a friend who recently had the same struggle and finally just camcelled her order. I'm beginning to wonder if I will ever receive my order or get any communication about the status changes. Ashley furniture sure did take the payment back in February though.. I will not be recommending this company for any furniture needs.

Great experience! Rep was very knowledgeable and provided great insight!

salesperson didn't place order correct so some prices didn't come.. Went into store to have corrected and got another discount. Thank you

They stand by their word!

Walter was very nice and we asked about the $199 sofa, he went to get more info on it and gave us the details, showed us a similar one and completed the purchase.

We purchased 3 bedroom sets, bench and dining room table and chairs. Initially received order within 45 days (in bits and pieces ). The first order we received had all the full bedroom sets (minus box springs and mattresses, apparently they didn’t care to mention those were on back order guess the kids can just sleep on the floor for 3 weeks) bench and dining room table and chairs..LITERALLY and I mean LITERALLY EVERY piece except for 5 dining room chairs and one bed headboard had damage to it..first off the delivery process is terrible..I paid the extra for white glove service only to find out that means they just throw it on the truck (no tie downs, no wrap) , when the delivery driver (who made the situation somewhat bearable) was carrying full tables by himself and cracked the side of my banister and chipped wood off of it...we spoke to our salesman who assured us..just take these items for now and I will personally make sure it is all replaced (initial order took 45 days to fill and here we are at 90 days with no plan in sight ) constantly receiving the run around about them emailing their supervisors to get this corrected but never actually seeing anything done to our products) we were supposed to receive a new table (damage was too extensive to repair) and they were supposed to send a technician out to repair the other items ..apparently they can fill an initial order with damaged equipment in 45 days but they can’t repair and replace one item in 90 we were also told our delivery fee would be refunded due to the damage (shockingly that hasn’t happened) .. I can’t stress this enough..I have NEVER had this bad of service or received this kind of run around..seriously avoid the headache..pay a little more and go somewhere else ..I heard this horror story from someone before purchasing from Ashley Furniture in Edwardsville but figured I would give it a shot..MISTAKE..normally I’m not one to negative review but I’m pretty much at my wits end..I want my purchases repaired/replaced and I want people to know the mess they are getting in

I came here to buy my first couch, and James Nauyok did a fantastic job explaining the process of financing, the protection program, delivery, etc. He was very patient with me and let me ask all of the questions I needed to ask without feeling like an inconvenience. give this man a raise 🥺

I ordered a Leolyn Black Metal Lamp on 5/3/2021, first told me it would be a couple of weeks. I called again they said July 17th it was suppose to go out! I called a couple of weeks ago to make sure it was coming, they told me it was being shipped in September, I called today to see if there was any change and now they tell me October 14th that it would be shipped. I have a problem with that and especially because there is 3 of the same lamp in the same spot, set up in the store, where I spent almost $2,000 on the couch and loveseat! Common sense, you want to take good care of your customers, then you could have said come to the store and get one of these that’s here! But no, they can’t do that! So I asked for them to cancel the lamp and return my money, the women told me No because the order already is sent to direct shipment! I don’t even want to tell about the poor way of delivery that went on with the couch and loveseat. What a joke!

I went in & got way more than I expected!!

I haven’t been to Ashley in basically forever, but I was pleasantly surprised today by the selection, pricing, and service! Jack was great at the Edwardsville store! Thank you!

Jacob was awesome at the Edwardsville location along with the store manager! They were very helpful with everything! I am very pleased with my experience!

We made a purchase of $6700 worth of furniture on 3/2. This included a loveseat, 2 recliners, a bed frame, & a mattress. The initial delivery date was initially set for 4/9 which I had previously explained would not work since I work M-F. The woman I spoke with said that the next available Saturday would be 4/17 and we set it up for between 8-12 that day. All week leading up to 4/17, I received phone calls from the delivery agents - first to tell me that I'd be receiving only the loveseat and two recliners on Saturday, then on Wednesday to confirm delivery of the loveseat and ONE recliner and the bed frame (but no mattress). I told the agent that I didn't want the frame without the mattress because what was I going to sleep on?! And where was the 2nd recliner - to which I was told the 2nd one wasn't in stock (where did it GO??). So delivery was set for the loveseat and one recliner. On Saturday 4/17, I woke up at 5am and unloaded all the furniture in my living room to be ready for my delivery of my loveseat & one recliner. 12pm came & went with no furniture & in the meantime, it rained all over my old furniture. I called them back that day- only to be told that there's no delivery. Nothing is in stock, nothing is scheduled, and the earliest furniture could be delivered was 4/22 and that therewas no one who could talk to me. He'd take my name & someone would call me within 3 hours IF THEY HAD TIME. I emailed Angelica back, to no response. So now, I'm sitting on my floor in my living room on 4/20 because I cannot get any answers. I called again today only to talk to a different person who told me that two recliners were ready for delivery BUT NO LOVESEAT. I've tried calling the person I purchased the furniture from, only to get his voice-mail telling me to call the same number I've been dealing with this entire time. This entire experience has been the worst customer service we've ever dealt with. It is unfathomable that a company as large and widely known as Ashley would allow this kind of thing to go on. Every person we've spoken to has essentially told us there's no one to escalate this to & made thinly veiled accusations that we're crazy and making things up. It's insulting and disrespectful and completely unprofessional. Update 4/23/21: I emailed in the requested information below & we have yet to hear from anyone regarding this issue. Update 5/8/21: After multiple communications with Ashley Riley, we were promised delivery today - 5/8/21. We never received our delivery window time, so I called the distribution center just now. They have nothing scheduled for us for delivery. They cannot see any notes regarding my communications with Ashley, nor any notes from the last time we called in. Nothing was documented on their end. We are now moving to cancel this entire order. We have been living without furniture for weeks and this is absolutely the final straw.

If you're looking to buy furniture please go see Walter! He was awesome, friendly, knowledgeable, courtesy and very professional. I felt really good with my purchase. They have the BEST CUSTOMER SERVICE IN THE MID WEST! I most definitely be back!!!

Jeff was amazing from the time we stepped into the store up until we we left. He walked us through our best financial options. Jeff showed us the entire store to help us find something that we'd fall in love with. Jeff was so patient and never pushy. He was up front with us about delivery and literally anything we asked about. He gave us the best sales experience ever! I recommend anyone who visits this store to go to him. He has almost 7 years in the business and his professionalism shined through!

Customer service was great we was very comfortable with purchasing everything went very smooth

Delivery is terrible. They have an automated system call you 4 times a day every few days to confirm the delivery day. You don't get to choose a time. Just day. They might come 2 hours earlier then they had you "confirm" on their system. Then the movers don't want to do what they get paid for. Then they don't bring all of your order with no explanation as to if it's even coming or when. They tried to delivery the same 1 sectional 2 times, both with issues

I enjoy shopping at this Home Store , I travel from St Louis. To actually go to Edwardsville Ashley. Always helpful, and friendly....... Marilynn Griffin customer

Hello from Illinois. Thank you Jacob at Ashley Home store in Edwardsville for making furniture shopping such a pleasant experience. Your expert knowledge on selecting a mattress was extremely helpful in making my purchase. I am very satisfied with my service and purchase.

I was most impressed with my salesman David very professional and knowledgeable of product. I will shop with him exclusively.

Went looking for dressers. We found a set we kinda liked but it was only available to order online. Not being sure of the quality, we hesitated. Asked about the return policy in case we didn’t like it, NO RETURN policy. Once it’s in your house, that’s it. Who has a non return policy, especially, on items that you can only see online. Went to another store with a return policy.

Sales staff did not acknowledge us! They didn't even greet us. We went elsewhere and bought new living room furniture.

Jacob made my shopping Experience quick and easy. I wasn’t sure what kind of fabric I needed for my busy family, and Jacob was able to point me in the right direction. I got an opportunity to feel and sit on a similar couch that I was interested in and I was in and out in no time. This is what keeps me coming back!

This experience was easy and very great nice people.

Thank you Kristy at the Edwardsville location. She was very helpful and would recommend her to all my friends.

Jeffery was AMAZING! He was very welcoming as well as informative on products in store he even helped me find items that were both affordable and stylish! I would definitely recommend anyone to go to this location and ask for Jeffery!!

Love this store! Always the best quality furniture & beautiful displays to get the creative juices flowing. Makes me want to redecorate my entire house!

We had ordered a couch and were told it would arrive in 8 - 12 weeks. They delivered 1 armless chair and pushed delivery date back on the rest twice. After 20 weeks of waiting we were told that the couch had been discontinued and we weren't notified. It wouldn't be ready for another 15 weeks. We asked for a floor model and got turned down for it. They offered a new version of the couch but still wouldn't give a floor model to us. They then proceeded to sell the floor model in the store to people that apparently had been waiting longer. That manager got fired and a new one told us that the floor model we requested was sold to people on the same day they asked for it and that they weren't waiting. So basically we have continuously been getting lied to by rotating staff and management. Have since canceled our order. The rest of the floor model we wanted is now on clearance has been getting sold by the piece. Ashley has lost our business completely due to their extremely poor service. Lies from management and discriminating attitude.

Purchased a recliner first week of January 2021 at the Edwardsville store. Paid complete cost of chair, delivery and set up.Today is March 24. No chair. Called a month ago and was told it would be at the warehouse by late March. I just called again and was told it would be at the warehouse on April 23. Why do I feel like I can't believe that either? Why would a store advertise a product they can't produce after 4 months?

The customer service at Ashley was awesome! We were able to get exactly what we wanted and was extremely pleased with the pricing

NEVER again will I do business with Ashley Home Store!!! We ordered a couch, ottoman, bed, nightstand, dresser and chest from the Edwardsville location in AUGUST of 2020 and are STILL waiting for our order!! A few pieces were delivered in late January. We were told in August to expect shipping delays and we were ok with that. Our furniture was supposed to arrive in November. After countless phone calls, emails and texts we FINALLY were told the couch and ottoman and bed would be delivered. When those pieces came, the bed couldn't even be put together because of missing pieces. We finally got the call today that our nightstand and dresser were in but the chest wouldn't be here until late May. THIS IS UNACCEPTABLE.

This place is HORRIBLE!!! We were told to expect some shipping delays when we bought a bed, nightstand, dresser, chest, couch and ottoman in August. It's MARCH and we STILL don't have all of our furniture!!! We are now being told it will be late MAY before it all comes in. Communication is HORRIBLE with these people and it's impossible to talk to a live human.

Jeffery at Ashley’s was awesome. Very professional and knew his products Will be going there again.

Dave was a great help. He took the time out to help me with this painting and chairs that I wanted and I appreciate it.

We helped stimulate the economy today with Jeff’s help! Thank you, Jeff, for helping us pick out our new sofa and recliner for our living room makeover.

Kristy was amazing to work with and answered all my questions. I am excited about my new furniture!!!

Really appreciated the help from Jack. Very good customer service. I will for sure recommend my friends and family. Thanks again for your help Jack.

All the furniture was beautiful and I had such a hard time picking out the perfect bedroom set! There were so many to choose from ! I cannot wait for it to get here to complete my newly remodeled bedroom !

Our salesperson David Barber was very helpful and curtiuos. He was knowledgeable of sales promotions and decor as well as texture of fabrics. I told him of things I looked for such as height and sturdiness and he did well assisting me. Thank you all looking forward for delivery of my new sectional ottaman and chair

Great in-store experience. Jeff did a wonderful job giving us information and showing us the loveseat options for the fabric we were wanting without high pressure. We are very happy with our choice.

The sales staff at Ashley HomeStore were very professional, courteous and helpful. They answered all the questions we had and made the overall buying experience for our new living room furniture a most pleasant experience. Jeffrey was the sales rep that we had the pleasure working with at the Edwardsville, Illinois location.

This was my 3rd purchase from Ashley over the last 7 years. Chad was great in answering questions and making sure I had everything I needed to complete my purchase. I would have given 5 stars except I felt like Chad was in over his head with trying to work with 3 sets of customers, which put me in the store for over 2 hours. It wasn't his fault though. It seemed like all his coworkers disappeared everytime more people came in the door. He was trying to make sure everyone was being helped.

As soon as I walked into the store I was greeted by Kristy and shown what I needed. She explained everything I asked about and showed me different choices of the furniture I was looking for. I am pleased with my experience and satisfied with my purchase. Thank you Kristy and Ashley Home Store

The experience that we had at Ashley was a wonderful one. Brandy and Chad were beyond amazing. Happy that we chose this location. Highly recommend.

Jake at Edwardsville was great! Super friendly, not pushy and gave a discount. I would highly recommend him!

Jacob was amazing! I have been looking for furniture for months and walked in thinking I would leave without finding anything. He asked me questions about what I was looking for and provided me ideas to look at. It was a painless event and I was truly happy when I left. I was able to find everything I was looking for! He is an asset to the store!

I was mattress shopping I looked for a pillow top mattress and also not an outrageous price The salesperson was very professional and patient. I took my time and found a mattress and in the price range now I'm waiting for the delivery of my mattress. I will return to Ashley Home store if I need anything else in home furnishing. JB

i found the perfect furniture for my house with the wonderful help of Randi Wiggins! she had so much patience helping me find just the right kind of chair. she was also a lot of fun and we laughed a lot during the process. i would recommended Randi if you are going to the Edwardsville, IL store to shop and have a great time!!

Great experience with Jacob

We worked with Kristy. She was nice and helped us find the bedroom furniture we wanted.

Ashley Homestore is a great place to get good quality furniture from the service is great and friendly & the staff is very friendly and helpful

Nice stuff. A little pricey and was going to take 6-8 weeks to deliver. The salesman was nice.

Amazing place amazing staff

My husband and I ordered furniture July of 2020. We received half our order and then was never contacted about the fact that it was discontinued and we would never get it. "Apparently Store Manager Tatiana was suppose to call us but never did" per manager Jeff. We went back to pick out the upgraded model and was told we would have to wait to receive it until February. So here my question to you is. WILL WE EVER GET OUR FURNITURE SET?!? Will we get the respect of a phone call, or an update on our 7month old order? (My husband and I will never do business with Ashley again, and we will be discouraging everyone from purchasing from your company.)

The salesperson Shaun thomas was great! He was very knowledgeable about the product, wasn’t pushy and helped us with all of our furniture needs!!

Good service good deal

This furniture is horrible!!!!!!!!! It is poorly made and the warranty doesn't cover anything!!!!!!! I can't believe I'll be making payments for 4 more years on a broken couch and table. You are better off with buying furniture anywhere else.

Appreciated shopping at Ashley’s Furniture Store as the salesmen weren’t pushy nor following you all over the store floor as you looked for furniture. I’d much rather have one introduce themselves and then I’ll find them once I’m ready. Was a bit shocked to find that it’ll take 8-10 weeks to deliver but with COVID and lockdowns what can you do?

I was very happy with my bed , Jo that helped me was very nice 🙂 Thank you

Awful experience. Bought furniture is October for a new home because you “need to buy” since things are taking a while to get in. Was never told if I don’t get delivered within 14 days that my order (that had been paid for) would be given to someone else. Now can not get furniture for at least another month but have no faith that will even happen. Talked to multiple people who have been very rude and will “follow up” but I get no information on progress of the order. If I don’t get any more information I will be canceling my order. Will not recommend Ashley to anyone

Do not buy from Ashley furniture. They are by far the worst retail company I’ve ever dealt with in any form. I purchased a sofa from them and within three months of the main structure of the sofa collapsed and the cushion fell in. I contacted Ashley furniture and was told I had a one-year warranty. I called Ashley furniture, had numerous service orders placed with them, And was promised the issue would be resolved by a furniture repair technician. My service orders were mysteriously canceled without letting me know. Six months later I still have no repair technician. In the meantime, I have contacted Ashley furniture every other week how about resolving this issue and they aren’t doing anything. The sofa now has nails poking out of it because of its poor craftsmanship In my family has cut themselves on the nails. I called the highest ranking supervisor with Ashley customer service and he promised me again that a furniture repair technician would come look at it. I took off work on the date that they were supposed to come and they called me and canceled because they said the technician is no longer available. I am beyond frustrated With Ashley furniture. Worst company ever

Very helpful and not overbearing staff.

Salesman was AWESOME, management was TERRIBLE. Management would not authorize for online price match, then went on to tell me about about e-commers and about the commission they would not receive if they sold it for that price. Online store CLEARLY stated Price Match Gauranteed. I ordered the table anyway, but contacted customer service which said they do price match and they will, so they did but when I went back to the store, both managers totally ignored me, but the same sales rep took care of everything.

Great customer service with Jack, and never felt pressured into anything. Found a couch and loveseat for a good price!

Great experience! The salesman was very helpful

Chad, our salesman, was a lot of help and no pressure to buy. He just wanted to make sure we were getting what we needed. Been all over and Ashley finally had what we wanted.

The customer service received by the Manager and sales staff. Merchandise was located; and I was informed about the current Presisident’s Day Store promotions that were available, if I was interested. I appreciated the hospitality. A job well done. I will revisit The Ashley Store in Edwardsville! Total customer satisfaction! Service with a smile.

The quality of the furniture at Ashley Furniture has always been outstanding. I enjoyed the interaction with the sales rep Dan. He was precise in his communication, always willing to move furniture around to get that mental picture. No pressure, no misunderstanding, no issues at Financials, and no frustration during the process. I wish the ship date was shorter but we live in different times right now. Together we will get through it. I will go back.

Great customer service and the lady that helped us is a super sweet woman. Had exactly what we were looking for.