Ashley Store Edwardsville, IL

Our purchasing experience was excellent; however, our delivery experience was AWFUL!

Jan 2026, husband and I walked into Ashley furniture to grab 4 counter height kitchen chairs. Kara Buck (she's an amazing floor sales associate) introduced herself. We told her what we wanted, she took us to the first set she recommended, and those were the ones we went with. While waiting for paperwork, we were looking at mattresses.... Ended up adding a king mattress to our bill. While waiting for THAT paperwork, went ended up finding a sofa and a recliner. No lie, we came in for the chairs only. We sat with Kara, and she ran different financial scenarios (3 years vs 5 years, this percentage off vs that percentage off, take off this item, add that item, etc), if we wanted delivery and or warranty (yes and yes, please), and all done with no pressure whatsoever. We will definitely be back and we will make sure it's when Kara is working that day. ☺️

Bought a recliner and some couches there in 2022. I also bought the 5 year protection plan which the salesman told me that it covered everything and it cost me almost $400. I called today to make a claim on the recliner because a metal piece underneath broke. Was told mechanical was not covered. They gave me the number of a place that could fix it but I would have to pay for. What is the point of a protection plan if you can't use it. Also train your salesman properly if they don't know what there talking about.

My husband and I made several trips to Ashley’s in Edwardsville before making our furniture decision. Danica Fields was our “go to” sales lady through the whole process of our final furniture purchase decision. She was very accommodating, friendly, and attentive to our needs. Mike, the store manager, also introduced himself to us while we were in the store, making sure we were being assisted with our shopping. I would definitely recommend Ashley Homestore and Danica for your next furniture need.

I do not recommend this store. My experience has been terrible . I won’t go into all the drama because the bottom line is what you need to know is just this. You will be treated nicely while they are selling you something. But when there is a problem with your order you will be thrown into a nightmare that goes on and on for weeks, months with no resolution. Management in this store will give you the run around. They won’t follow up with you and they will blow you off after making excuses about protocol, have to follow protocol but a resolution never comes . They refer you to something called GRT and when you call GRT you are always told the same it’s up to the store manager to fix. They understand this is nothing I caused to happen and even though a simple solution to the entire issue was available several weeks ago & still is the store manager refuses to cooperate with it. I did not ask for a reduced price either. Still manager in this store can’t see that the solution to fixing his stores mistake is actually a win win for them and me. If anything I would be the one getting the short end of the stick. But management would rather lose a customer for good which they’ve done, not resolve their mistake, and leave the customer out to dry. Bottom line bad experience so bad I won’t buy from them again. To add insult to injury the supposed store owner responds to my review to text or call them and provides the number to call. This is not the store at all nor the store owner. I called this is the same number you call for customer service that leaves things up to store manager to resolve. Store manager didn’t resolve the issue at all and calling this number is just regurgitating the same thing all over again where they really cannot do anything if the store manager won’t be reasonable. That’s the bottom line. My advice buy somewhere else. Buy from a real deal locally owned and operated business. This company is terrible to deal with takes no accountability for their mistake and the store manager is rude, unprofessional and has zero people skills.

Horrible company and I will never shop at Ashley’s again. Closed my account for no reason and then opened it under a company that doesn’t allow no interest. I’ve purchased a lot with Ashley’s and I will never buy from this company ever again.

Teresa was a gem! Such a sweet lady.

Ordered our sectional on 11/23/25 with the salesman bragging how Ashley is not like other stores and you don’t have a long wait for delivery. Delivery was scheduled for 12/10. Due to this we pushed our Thanksgiving get together back a couple weeks. I stayed home from work for the window time they provided. The guys deliver the set. They broke my window sill and planter as they were very roughly handling the boxes. They asked if I could burn the boxes (very large ones). I told them it isn’t bonfire season, but I guess they could leave them to the right of my driveway by the old sofa for my husband to handle. They ask me to sign off on the delivery. I was missing two pieces of a five piece sectional. I ask about that and they said it must be on back order. They did not connect the 3 of 5 pieces because of this. They were in a hurry. They did not want to give me time to make sure the end electric reclining pieces worked properly. I signed and then contacted customer service and was told the other pieces were on back order and would be delivered on 1/10. No one contacted me. I requested that a manager call me to discuss. I then went outside and realized the delivery guys just tossed all the cardboard boxes in middle of driveway blocking my back yard gate, where I need access to let my dogs in and out. I have followed up weekly since this and have yet to receive a phone call. I reached out via text yesterday to confirm the 1/10 delivery and was told it was pushed back to 1/17. No one called me about this. We are not available and have had travel plans for months. I asked that someone call me to discuss. Still no phone call! Horrible customer service. Will NEVER purchase from Ashley Furniture again! ** I have already reached out on 12/10/25, 12/14/25, 12/15/25, 12/18/25 and 12/30/25. I was told each time that someone would get back to me and they have not. It is pointless for me to make another phone call or text to get the same response. At this point someone needs to call me.

Great employees and great atmosphere. No pressure and were patient as I tried to look around and figure out what I wanted to get my wife for Christmas. Quick, easy process

Very disappointing experience due to Ashley Furniture’s inventory and communication failures. I purchased a clearance Welltern dining table with 4 chairs after being told—explicitly—that I could order 4 additional matching chairs. Based on that assurance, I placed both orders that day. The clearance set was delivered, but the additional chairs were not. The distribution center later told me the chairs were on indefinite backorder, and customer service promised a follow-up that never happened. I then learned in-store that the entire Welltern set had suddenly been discontinued and that my order required reselection. I did not want to reselect chairs because I had already received 4 chairs. The only reason I purchased that clearance set was because I was told 4 additional chairs were available. Ashley would not allow me to return the clearance items or offer meaningful compensation—only a $50 gift card—despite the issue being entirely due to their misinformation. The day I placed that order, no inventory was actually reserved. Now I’m left with a table and 4 chairs that can’t be matched, and I’ll have to spend more money elsewhere because Ashley won’t take responsibility for discontinuing products without notice. I do want to shout out Dustin, Danica, and Mike at the store—they tried to help and search for any chairs that could be pulled from other locations, but to no avail. Ashley’s distribution, customer service, and retail teams clearly don’t communicate, and customers pay the price. I would not shop here again and caution others before shopping at Ashely.

Kara was great to work with. She was very friendly, listened, and helped us find the perfect sectional. She worked with us on the final price to be the best deal we could get. We are very excited about the quick delivery and install!

Excellent service and help in store and follow up

Review from a recently postpartum momma… Theresa at Ashley in Edwardsville made my experience wonderful. Her customer service was amazing. She knows her stuff and is honest. I went in looking for a couch and ended up getting not only 2 couches, a recliner and a kitchen table/chairs. 100% will be shopping at Ashley furniture again. Very large selection and extremely facility. Might just stop in to tell Theresa hi.

I bought a bunkbed set for my grandkids I spent over $6,000.00 for the set. The furniture has been sitting in an empty room ever since May and was never used I pulled the drawer out to put some sheets away and the front part of the drawer fell off along with the screws I assumed the guys from Ashley that put my set together just didn’t tighten the screws and I was told by a representative from Ashley not to try and fix it because it was under warranty for a year and if we damaged the drawer it wouldn’t be under warranty any longer! I asked for a new drawer it was under warranty after numerous and I mean numerous phone calls they refused to replace the drawer and told me a technician would come out and look at it 2-months later a technician showed up at my door never rang my ring door bell I have him on camera and he didn’t knock on the door I had been waiting all morning and had no idea he was at the front door common sense everyone knows how to use a ring door bell but obviously he didn’t! I called again and spoke to several foreign customer service representatives that claimed they were accelerating my request and told me I was speaking to a supervisor and they would follow up with an e-mail message never heard back from anybody so I still have a damaged drawer I am so disappointed and frustrated with Ashley Furniture Store they don’t stand behind their warranty and they give you the run around. I plan on taking the drawer back to the sales person tomorrow and ask them to get me a new drawer! I will never ever buy a piece of furniture from them ever again! Very disappointed and unhappy customer!!!!

Great service, welcoming staff.

Customer service is outstanding and no pressures.

First time shopping at Ashley Furniture and first time buying a new couch. Kristy greeted us when we came in and was very helpful with questions concerning different styles and fabric types. Once we found the couch we were interested in purchasing, Kristy was right there to answer any questions and even helped us measure the couch to ensure it would be right for our house. She helped us through the credit process and setting up the delivery. Overall, I was extremely happy with the service we were provided by Kristy. She made the whole process easy and delightful.

The people were very nice, cared tremendously about us and worked with us to get what we wanted.

sales clerk said it would b delivered on Monday & if not call this #. I called Tuesday & someone from India or Pakistan told me they don't deliver on Mondays, we can deliver on Friday, day after Thanksgiving when I had family plans But I waited all day and no chair. It came the following week. Not a good experience. Will not buy from u again!!

Store manager greated us and provided all store information and directed us to the perfect area. Offered a price match without hesitation and check out process was fast and correct! Deli very schedule was less than a week!

Teresa was fantastic. We walked in and found what we were looking for with our pre approval we did online. She was so helpful, answered all of our questions, and was so sweet to our babies throughout the whole process. 10/10 would recommend her to anyone looking for new furniture.

The person who waited on us was very knowledgeable and she did a great job. Kara

All questions were answered . Store is well managed. No pressure at all. Friendly service people.

My salesperson was Deonna n she was great hope delivery goes smoothly

My wife and I had a great experience at Ashley Furniture shopping for a new bedroom set. Everyone was very helpful and let us take our time picking out the best set for us.

Matt was very knowledgeable and friendly. Great experience

Kristy Neumann was wonderful to work with. She showed us exactly what we were looking for and explained the different types of material for us to decide what to pick.

Went in back on Feb. 12 of this year (writing this 11/22) and bought 10 pieces of furniture plus special ordered 2 throw pillows. 5 pieces (HALF) of the furniture needed repaired or replaced, not the least of which was a big piece of sectional which is still broken and has the material all loose and bunched up with the seat padding raised. Here we are, 9 1/2 months later with my issues still not resolved. I still only have one of the pillows that were ordered along with a box of extra stuffing, which I don't need or want. I don't mind "problems." You just go about solving them; that's all. But I couldn't get my issues with the pieces solved despite sticking with it month after month, waiting then calling, texting, etc. over and over again. (I got on a first-name basis with the repair man that was here so many times.) I was told no fewer than 5 times that I would be contacted again by the manager of the store to resolve 2 of the issues; I was not once called by the manager. I was told repeatedly by one of the "design and sales professionals" that she would 'stick with me until the problem was solved' only to, eventually, have my attempts at contacting her ignored. 9 1/2 months. Still the sectional is in terrible shape - certainly nowhere near "showroom quality." Still only 1 pillow - paid $112 for the pair (yes, I needed BOTH for it to work) - still only have 1 which does me absolutely no good. I think 9 1/2 months of consistent attempts on my part represent more than enough chances. I will go elsewhere moving forward. _______________________________________________________________ To answer the reply - this isn't a case of we didn't follow through by calling, emailing, or texting. I've done that. For 9 and 1/2 months. Spent HOURS on these issues. Your employees dropped the ball, and dropped the ball, and dropped the ball... Follow up with the manager of the store instead of asking me to do more of the same as I've already done. They will have records of these purchases. Goodness knows we've called there enough times and contacted them over and over again. (We even went there IN PERSON over this.) Or ask the design and sales professional whose name begins with - Dea... who I've called and texted and called and texted...

Excellent experience with salesman Kristy Neumann!

⭐ Ashley Furniture Review – Please Read Before Purchasing ⭐ My husband and I recently bought a brand-new couch from Ashley Furniture for our new home, and unfortunately, this has been one of the most frustrating customer service experiences we’ve ever had. We waited over a month for the delivery, only to have the couch arrive with three visible stains on the cushions. The delivery driver took photos on the spot and assured us a claim would be submitted to corporate so the issue could be resolved quickly. Fast forward to today… and absolutely nothing was documented. No claim. No follow-up. No record of the issue. Every time we call, we get bounced around, given conflicting information, or told someone will “get back to us,” and no one ever does. We’ve now spent weeks trying to fix a problem that should’ve been handled the day it was delivered. For a company of this size, the lack of accountability and the disorganized customer service is extremely disappointing. Buyers deserve honesty and support when something arrives damaged — not to be ignored or made to start over from scratch. If you’re considering purchasing from Ashley Furniture, please be aware that the after-delivery support is not what they promise. I wish someone had warned us beforehand.

So far a very horrible experience hopefully someone will reach out and help me

Everyone was friendly helpful and answered all my guestions that's what I want to hear Had what I want blue leather so so 😊

Teresa was such an amazing associate who went above and beyond to help us with exactly what we need

Excellent service. Michael is the best. Lots of choices to pick from that meets your needs. Would recommend to anyone.

Our salesperson was wonderful!

Great! Very nice kind people, helped when I had a slight problem with my credit. I will continue to shop there; very satisfied.

The place is very clean and the staff was polite.

Teresa Johnson was AMAZING! Customer service was prompt and timely and really client centered. I appreciated how I was given options, how I was given attention, and how they were patient with my needs.

I was able to get exactly what I needed and the process was very smooth. I worked with Kara, and she was excellent in ensuring I got the best price available, as well as answering any questions I had. I would also like to add that she was very patient with me and no one in the store made me feel pressured about purchasing anything. All around great experience!

Kara was super nice, gave us time to look around. I did not feel pressured to buy at all. I would recommend her to others

Great experience. The sales woman was wonderful. Took her time showing us each one and checking the stock. Would recommend her to anyone.

Very good!

Went to a competitor first but didn't have what I wanted in stock.Already knowing what I wanted I had the salesperson take me straight to it.The online prices were cheaper than in store and sales lady insisted the online price was wrong and seemed aggravated when manager matched the price.She continued with attitude after I told her I would be paying cash and she still wanted all my info to make a"profile".I refused my info and insisted cash was king.Got my items for the price I wanted.But will not be going backGood luck everybody

I love this place. Lizzie was awesome.

I was looking at the photos of furniture in the store. I was very disappointed to see that someone who uploaded pictures calls themself The Great Satan. Why would you allow an employee to post things under that name. What does that say about your company ?

Matthew is a great salesman. We appreciate everything he did for us.

Great store. Nice and clean. The sales guy was able to match the price I seen online for a sectional I fell in love with in store.

Great experience. No hassle and great deals. I'll be back

Super knowledgeable, friendly

They were very patient with me, very polite.

Excellent quality and customer service. The delivery team was fast friendly and patient as I inspected the furniture. Great experience!

Best Ashley store by far, Dustin, Lizzie and, Marion where amazing and made it very easy!

The experience it self was fine, after we "bought" our chair is another story. I was approved for a store credit card, put money down to make the payment smaller, was told it would be delivered on 10/7, was even told I could pick it up to make payments even smaller. 10/7 comes around no chair. Call to see what's up and was told well you have a layaway balance, ummmm no i have a credit card debt, well your account says its a layaway with a balance and yiu can' t have your chair until its paid off. What layaway plan gives you a physical credit card and pings your credit report??? In the long run I was so mad I canceled my order. Make sure you know what your actually signing up for and that your stuff will be delivered even though you have a balance.

It was a very pleasant visit.

Very knowledgeable and honest about their products

Mathew was very helpful in assisting us and helping with financing

Theresa helped us at first and then Matt stepped in. They were both great. Matt had some technical difficulties with the paperwork but was patient and got it done. Thanks.

Very pleased

Grade sales team and A+ delivery professionals 👍

Beautiful furniture, wonderful experience! Very excited about my purchase and highly recommend. Thanks Dustin!

Theresa helped me and she was so nice , friendly , professional . Just really made the experience great

The salespersons were really nice and patient. It made my experience feel like I was appreciated. I got what I wanted and overall I loved the service.

I knew exactly what I wanted when I went in and our sales lady Danica made the whole experience and purchase easy and quick.

Theresa is friendly and welcoming. No pressure to purchase

great experience Kristy was very nice and the whole process took just a few minutes.

Salesperson were all nice and informative, just to pushy for me.

The store had a warm and friendly atmosphere and a very nice showcase of items to choose from. I really appreciated the service.

placed an order for a brown lift recliner $1200. When it was delivered to my dad it was gray. Went to the store and spoke with the sales person who ordered it for me and he insisted that he ordered the right color and there was nothing they could do about it. I even showed him the pictures on my phone that it was supposed to be Brown He left me stuck with a gray recliner which now I have to try to sell.

Ashley‘s is a terrible, terrible store. They have absolutely no customer service because all they do is lie. I made sure I could return this mattress before I bought it and then when I tried to return it, they said that one doesn’t qualify. Then they replied, even though our employee gave you this wrong information we still will not return the mattress. I also had trouble with a different store. I will never shop at Ashley‘s again. I hope the rest of you don’t either.

We were disappointed that the salesperson didn’t show us more of a selection of the T V stands. She didn’t encourage us to look around. We saw something we really like after a quick purchase going out the door. She also didn’t go over the bill of sale. We saw the $169.99 delivery fee once we got in the car. That is ridiculous! We had just purchased a dishwasher and only paid $50 for delivery and installation. We have purchased all of our furniture here. This was very disappointing! Not sure we will be returning!

Great customer service!

Great selection. Knowledgeable and friendly customer service. Well managed. We took advantage of their Labor Day sale on a couch and chair. Our transaction was quick and painless. Thanx.

Workers was talking about her and the manager were fighting on the floor infront of people. Was interested in buying a large set and asked the individual to run some numbers and get back with us. Never did. Was over priced anyway. Found the same thing the next week for 900$ less and a same day delivery.

Salesperson Dustin Bevill was very personable, knowledgeable and authentic. I greatly appreciate his overview and assessments of the pillows you offer. I left with two. Thank you!

We purchased furniture at the Edwardsville, IL Ashley Home Store, as always, and received exceptional assistance! The Edwardsville store has a great selection of all your home furnishing and decor needs. Reasonable prices for your purchases as well! You won’t be disappointed!

Excellent customer service! We worked with both Danica and the store manager Michael while Danica helped another customer. Will shop here again, and recommend without hesitation.

Service was great. Process was fast and easy

Kristy was awesome and helped us find the perfect couch

Teresa was very nice and helpful.

Furniture delivered with a smile and care

Very nice sales lady name Christy helped us. She explained the sales programs and walked the whole store to help us out.

Great customer service and fast!

Teresa was incredibly helpful! Good experience!

1st time in Ashley Home store in edwardsville and we had the freedom to roam and explore the store with no pressure by any staff. The store manager was out walking store and made sure we had all our questions answered and even showed us better options with most of the furniture. Thanks Michael Barry for your excellent service!

Terible customer service. I will never shop there again.

Very helpful staff! Michael was a delight to work with and the value for price is amazing!

Teresa was great! We found the perfect recliner.

Danica was very helpful and so friendly. She was able to find the exact sofa I wanted.

Matt was awesome! He gave us our space but at the same time stayed involved and helped us locate a living room set and a dining room set combo to fit our log cabin home! We are excited for delivery date now!

Matt was great

I not sure who I left admiring more Michael or Dustin. Both went over and beyond to jump over obstacles to get my purchase complete.

Very polite.

It took almost 4 hours to buy 2 bedroom sets. The worker made so many mistakes that the assistant manager had to help. They made things right but it was ridiculous.

Kristie was awesome to work with and beyond helpful!!!

Salesperson made it easy to match online price snd scheduled deliver.

Great experience, very helpful associate helped us find exactly what we were looking for. I recommend this store if you are looking for new furniture.

I went to the Edwardsville store and sat on the couch that I wanted, but they couldn’t find it in order to create a sales order. The next day I was on the phone all day long. I called the Edwardsville store five different times using five to go to the direct store and never got an answer always had to talk to the customer service people a different one every time no one could provide me the proper skew number. I have been given four different SKU numbers for what I wanted to purchase, I finally said that I was going to cancel the entire thing, however, given the fact that the last person I spoke to after I said, I wanted to cancel my order was able to help me Why I had to decide to cancel the order before someone could help me I don’t understand. I’ll never shop in the Edwardsville store again.

Staff was friendly and helpful

Very friendly/ helpful at store Except when furniture falls apart once unloaded and they ask you to wait 2-4 weeks for parts in lieu of replacing it with new from warehouse! Not happy! Stand behind what you sell of give refund!

Store manager gave us the best price!

Brittney and Travis were both very helpful in helping us pick out our dining room set and making the purchase process quick and easy.

Lot's of options in-store to look are, modern, contemporary, farmhouse and so much more. There is also an entire mattress gallery to with Tempur-pedic, Stearns and Foster and more! Come check them out and ask for the Sleep Expert to find the perfect sleep mattress and Adjustable Base he is super nice! Oh and they have 0% financing too!

Friendly service, nice store attendants, Cristy took good care of us.

After spending thousands on a couch, it started sagging just two years later. I purchased the extended warranty, which the salesperson assured me would be easy to use and cover almost anything. That was clearly a lie. When I recently tried to file a claim, I was told sagging isn’t covered—along with a long list of other common issues. The warranty is a complete waste of money, and I feel misled. Extremely disappointed. The furniture is terrible quality with a high price tag.

Excellent location. Big, clean store with a great selection. Salesman was professional and thorough. He knew it would be weeks before we could get the furniture because we're still closing on the new home, and he was still cordial. It's going to be a big sale of about 7 different items we need to furnish the place.

I’ve been there several times and spent a bunch! However, I bought a black table with gray top black chairs with grey cushions, I get my delivery. They sent me the wrong chairs because my table was the barstool height so I thought no big deal they’re gonna exchange him out. That was a headache in itself. Fast-forward I get a delivery I had to decline because the chairs were all scratched up and it looked like they ran out of black paint towards the bottom of them so after numerous phone calls pictures emails which is all ridiculous, I scheduled another appointment and I had them specifically put in there to make sure the legs on My chairs are completely black this time. It looks like they went over it with one light coat of black. It looked ridiculous. So my delivery comes today being August 2 of 2025. and it looks like they brought the same chairs out, so I had to decline them again and then you’re on the phone and nobody has the authority to do anything. I just want to return my table which I haven’t even got to use yet because the chairs are too short and it is like talking to the US Congress nothing gets done. I will never go there again!!! So before you go and sign on that data line check their return policy. It’s absolutely ridiculous. Here are a few pictures of the chairs they tried to deliver. You would think someone in the warehouse would catch us before they loaded on the truck for the third time. The last picture is what my table is the chairs looks terrible!

Nice furniture and great employees!

Had a very pleasant experience searching for furniture for in an out of town residence. Chastity was very helpful and knowledgeable.

Lizzie was so nice and helpful finding me a mattress !!

Tyler was the best! Thank you for great service.

Teresa Johnson was very knowledgeable, courteous. My husband and I appreciated all of her help. She is a sweetheart. She made our buying experience so enjoyable!

Very professional and knowledgeable. Very pleasant.

Travis bricker was very kind and patient we will definitely buy more furniture from him

Excellent experience. Staff was outstanding.

Great sales person and great price

My boyfriend and I went to this store to look for furniture for our new house. Travis helped us throughout our whole time there. He was super informative and easy to talk to. We will definitely be back once we decide what we’re buying!!

Purchased a beautiful mattress on Saturday. Lizzie was such a great help to me! She was kind, professional and very knowledgeable, definitely go and ask for her! Shannon Stewart

The lady serving us was very professional and efficient.

Answered all my concerns.

Deanne is the best with helping and teaching us what we could need or should need at reasonable prices. We recommend her and Ashley furniture!!!

Excellent experience with nice selection and wonderful service.

Very nice and helpful.

Excellent service, no pressure. Found exactly what I wanted. Highly recommend if you're looking for any furniture.

Deana was fantastic and patient as we worked through all of the choices presented to us.

Teresa is an amazing sales person.

Kristy was SO great to work with! She explained everything straight to the point and easy to understand. I recommend her to help ya shop!

They did an excellent job

Friendly staff from the time we enter the store.

Good store clerk and great Delivery Guys

I ordered furniture from Ashley in April. The sales lady said they will be delivered on June 3. I trusted and believed her. June 2, I looked at my order summary and they CANCELLED the complete delivery order. I did not receive any phone call. I had to call them asking why my delivery order was cancelled. Shawn, the customer service representative said “well, the bed and side table are delayed and we assumed you wanted all the pieces to be delivered at one time”. I never consented and there was no communication from Ashley. I demanded to have my furniture that’s available to be delivered ASAP! The couch, tv stand, 2 night stands, and dresser were delivered June 5. There is still no update on the bed and side table. Shawn said the bed and side table will be available on June 17. When I went to the furniture store to talk to The Edwardsville Manager of Ashley, he said the bed won’t be available until AUGUST! I was told the bed will be available by June 3!! The store manager said he emailed his colleague to see if there is another bed available at a different warehouse and can be delivered before August…….to be continued…… I’m very disappointed in the lack of communication

Kristy was very knowledgeable on everything about the fabrics and comfort level of all the sofas and recliners. Very helpful in picking out the right choice! Thank you.

Very nice! Enjoyed her help.

The store manager, Berry, was so friendly greeting us and made us feel welcome. Our sales associate, Christy, was wonderful! She very knowledgeable & answered all of our questions. We ordered 2 items- she scheduled delivery at our convenience, as well as explaining the delivery process. We are very pleased with our experience today purchasing furniture at Ashley Furniture!

Very pleased associate Lizzy was very courteous and patient with me. Overall very satisfied

Our Salesman Damien was great! Never hovered and when we were ready, he was very helpful and patient with our questions. I highly recommend Ashley Furniture in Edwardsville!!

Experience was first rate. Lizzie was absolutely amazing!!!!

Lizzie was wonderfully attentive in a good way. Gave us time to look and process but was there when we had questions. Process was easy and efficient! Thank you!

Damien W. our sales representative went above and beyond to provide service. We had to cancel an order due to unforeseen circumstances. We purchased a sofa from another Ashley store 250miles from here and had an issue with the piece. When we contacted Damien for advice; he took the time to provide insight even though he would not be credited with that purchase. Management should look for this excellent work ethic in all employees.

Deane was very knowledgeable and helpful, we are going to love our new furniture!

Chasity was very pleasant to work with!! Hopefully everything works out sofa and love seat wise!

Great service. Chastity was very professional and kind and helpful.

Sales people a little pushy. For furniture delivery, I had my mom wait at my house during the delivery window. Ashley furniture did not update us that they decided to reschedule our delivery time - took an hour and a half for them to let us know after I contacted them after the delivery window was closed. Furniture movers were great.

Told our sales rep exactly what we were looking for, and she did amazingly. Painless, and easy!

The associate that helped me was very informative and very easy to work with! I will definitely do more business with you in the future!!!

Kristy was great! We find the perfect couch and recliner thanks to her and we loved how informative and nice she was. Highly recommend!

Very good experience at local Ashley store. Sales person went above and beyond to help us and make sure we got the sale price.

Lizzie was AMAZING! She was so patient. She did a thorough comparison on two different sectionals for us. We were able to take it home and look it over to make a decision that was best for us. I was approved online for a Ashly card and didn’t have my account number or card yet. She happily volunteered to call Synchrony. She was able to get all the information needed for a smooth transition. We came back the next day and Lizzie had just left for the day. I texted her and told her we were in the store and she came right back to help us. She wasn’t bothered or annoyed. She was pleasant, informative and again patient with all the questions my husband and I had. We usually shop at Bob’s Furniture and this has been the best customer service experience by far! Furniture is coming tomorrow!

Great customer service.

Theresa was such a pleasure to work with. I knew what I wanted, but I still had a few questions and Teresa was able to guide me to the right couch. Never did I feel any high-pressure sales tactics as I have other stores. She was friendly knowledgeable and I plan on going back to see her for my next purchase.

Damien and Valentin were great! Damien very knowledgeable and explained all options to us. Both very courteous and personable. Thanks guys!!!

Terresa and DD were very helpful and stayed past closed to get us taken care of. Definitely went the extra mile in exceeding our expectations. I would definitely recommend Ashley Furniture in Edwardsville Illinois to every one. Thanks for helping us get our amazing Furniture. This is what we got, still waiting for delivery.

The sales rep at Ashley was very helpful from the purchase to the delivery of my 2 recliners. The delivery was very good and they placed the chairs in my fifth wheel RV for us.

The delivery guys were amazing.. the made sure my furniture was setup exactly how I wanted it.

Found just what we wanted and great customer service from Damien and Valentin!

Joseph provided great service and very knowledgeable

They were very helpful and delivery was great

We walked into the Ashley Furniture Store in Edwardsville, IL and were immediately assisted by Joseph. He helped us with our choices for furniture for the living room, as well as the dining room. He was very courteous and patient and energetic and knowledgeable. We are very pleased.

It was great. The manager and Matt was great.

I will for sure be back to purchase from this store. Wonderful help

Sales, delivery and setup were great. After the delivery guys left I opened the top door on one of the night stands and it was broken, not noticeable until I tried to open it. I called the warranty group, they were helpful and responsive but now I have to wait 7 to 10 business days for parts THEN call to schedule a technician to fix it. So I'm probably looking at 3 weeks before my bedroom is finished. I'm disappointed that new furniture came to me broken and they're fixing not replacing

everything went smoothly

The experience was great. Deane Stanley was very informative.

Treasa was great she is very knowledgeable and professional she help guide us through our purchase showed us different options on different couches and chairs

Great buying experience and the delivery guys were awesome !

This store was so easy to deal with!

Deanna was very helpful and informative. Didn’t feel pressure to buy. I recommend her expertise.

Chasity was very helpful and professional. We could have gone to Menards and bought the same patio set but chose Ashley because of Chasity. Valentin was also very helpful in putting it all together.

We came into the store with a good idea of what we wanted for our living room. Joseph was very accommodating and showed us many choices and was very knowledgeable about the products. We are very pleased with the entire experience so far. Everyone was very nice and we left feeling like we got a great deal on a great quality product. Thank you very much!

Staff was very helpful and considerate. Answered all of my questions and never made me feel uncomfortable or that I was wasting their time. I’d give them a 5 star rating

Great service.

Damien was amazing to work with. He showed me around the store to make sure I got just what I wanted. Top notch service. Can’t wait to get my TV STAND

Great experience! Salesman was nice and got us in and out quick!

Theresa was wonderful and very helpful. She took her time to explain everything and found us exactly what we were looking for. Super nice

I loved talking with Teresa! She walked me around the store and gave me some great ideas for what I was looking for. She was fun to talk to and walked me through the whole process of what I was agreeing to. There were no tricks or anything, she made it so simple. She answered every question I had happily. I’ll for sure be back!

Had a great experience yesterday at Edwardsville store. Went in for a mattress. No pressure to buy more expensive options. I browsed the living room furniture and found a set I liked at a great price so wanted to buy Sales people worked with me and gave me an even better price. Glad I went to this store first!

The sales lady was very helpful and pleasant to work with. The delivery men were efficient and quickly set up the chairs/recliners. Overall, a very good experience.

Chasity was our sales associate . She was caring as well as professional.If she didn’t know the answer to a question, Chasity would seek assistance from other associates. Her patience made it easier for my husband to come to the right choice for his needs. Thanks again to Chasity H.

Deane was very knowledgeable and helpful. She took her time and gave us the best possible deal.

Kristy Neumann did an amazing job!!! She made furniture shopping so easy!! I would highly recommend her.

Furniture was supposed to bedelired on the 28 February apparently Ashley sends out text messages. If you don't acknowledge they canceled delivery. When you call to find out what happened they just tell tell you store policy. When furniture was delivered fve days later Couch was missing 0ne accent pillow. Wife call the store to fine out about it was told to turn the Couch over to fine a serial number. Other then that they couldn't help her. Will Not be going back to Alshley Homestore.

Chasity was very nice and helpful..

The sales lady was very nice and professional.

We went to Ashley's Furniture to look for a couch. We found one online, but it wasn't in the showroom. Deane helped us find one similar in store and walked through the similarities and differences. The store manager Valentin was very nice and helpful too. We ended up purchasing and would highly recommend the Edwardsville team.

This entire experience has been just bad from the start. We almost walked out after having asked Lizzie the manager to print the papers out so we could see all the numbers instead of jumping from screen to screen. Then when getting the entertainment center delivered we paid for the white glove service, which they didn't install the fireplace but took a picture of it in the box as proof of delivery, told us they could not remove the cut out back for the fireplace either, didn't check that we had everything (missing a cord to plug in a pilar), and had scratches on the glass shelves.We had to remove all the tags and install the fireplace ourselves after cutting the back of the tv stand, and then finish moving it to the wall, so pretty much paid to deliver it and slightly put together the pillars to the bar. Not worth the white glove delivery fee I paid for which was told they would make sure everything worked and set it up. Which we still haven't received a date when we are getting the replacement pieces yet and it has been a month. Then with price matching every time we do we get told a different story about what they need. I just feel like Lizzie as a manager is not friendly at all nor is she professional in any manner. I feel like I have been lied to and having a difficult time getting parts to fully be able to use the entertainment center we bought. I am so frustrated that it does not make me want to continue to look for other home furniture here going forward!

This place has horrible service. We purchased a new mattress when we were moving into a new home. Well they called for over 3 weeks confirming our order. We upgraded to a much more expensive mattress because they did not have the other one in stock. The day of scheduled delivery they never showed up. Called them since we had no where to sleep, and they said maybe tomorrow. Well then they called again they said it would be at least 3 more days maybe and they will deliver it. At that point we were on the phone for several hours and told them we wanted to cancel the order. Called Kloss furniture and had a mattress delivered in less than 2 hours time.

Very knowledgeable sales person. Efficient and really pleasant to deal with.

Ms Teresa, the store manager, and the sleep expert 😁 were such a huge help during our time there. They were extremely helpful, kind, and listened to our needs and budget. They made my day a bit better and I'm very thankful.

Phenomenal service

From the Sales Associate Joseph Massey to the Store Manager Mr. Valentine, the experience was outstanding. Their customer service, knowledge, patience, and communication were outstanding. I highly recommend their store to all customer. As a retired military soldier, I hope all military members will shop at this location. Thanks Ashley Furniture at Edwardsville!!!

Teresa helped us with buying our dining room table and was such a great buying experience.

Overall good quality and service. Just really slow getting checked out and sofa wasn’t ready to load in car next day when they said it would be. Minor issues but good overall experience.

The sales person we worked with, Jacob was wonderful with helping us pick out the furniture we needed. We purchased a sectional, and a bedroom set. To bypass the $500 delivery fee (a ridiculous fee at that for spending 6k), we chose to pick up the furniture at the warehouse. When we got into our new home a few days later and opened the furniture, we discovered a large stain on the back of the sectional. We immediately contacted customer service, and they noted they will send a replacement. We received the package and they sent FABRIC to reupholster the peice. I expected a NEW left arm loveseat peice to arrive in perfect condition, and their response has been disappointing. Customer service refuses to REPLACE the stained peice with a new one. Instead, I have to take on the responsibility of scheduling a person to come into my house to reupholster the peice. Customer service told us that once an item is received and ownership is accepted, the item falls under warranty and are no longer eligible for return. How were we supposed to know the couch was stained when it was packaged in boxes when we picked it up?! We aren't asking for a return, we are asking for a NEW peice for the NEW couch we bought. Would not recommend unless your furniture is fully inspected before leaving the store.

The staff was very helpful and friendly.

Damien was a great salesman!

Teresa was very helpful! She deserves a promotion

Very helpful and went out of their way to make sure I could get the mattress I wanted and delivered on a set date.

Great service

Joseph did a great job helping us find and purchase the furniture we wanted.

Teresa was wonderful! She didn't pressure us to buy and was very considerate when helping us out!

Best customer service! Store manager helped me find a matresses and was beyond helpful! (Valentin) The men who delivered and set up were 5 star professional and sweet!

I knew what I wanted, it was quick and easy!

Great service, no high pressure sales staff and awesome product to select from. We will be back.

The salesman had a very difficult time getting the billing address and the shipping address right. It took several hours for him to accomplish this.

Chad was very helpful and nice. We like your service at Ashley.

Awesome service and very friendly. I will go back for future purchase.

Absolutely wonderful store manager

Deana was wonderful! She explained everything really well. She let us shop and didn’t hound us. She is outgoing and friendly and approachable! I highly recommend going to Edwardsville and talking to her!

Teresa was absolutely wonderful and we got a great deal! Will be returning!

Deane helped us find the perfect couch. She was very friendly and knowledgeable and made our experience wonderful. The store manager Valentin was great he help us finish up our purchase and answered any last minute questions. We would recommend Ashley in Edwardsville for anyone looking for furniture!

Damien did a great job helping us out! He made the buying process very easy! He was very nice!

Everything was great! Can’t wait to get my new bedroom furniture

Cheaply made, severely overpriced furniture. Not made of quality. Please spare yourself and go anywhere else. Delivered the wrong item and it took them 4 months to deliver the correct one as well.

RUN AWAY!!!! Very bad experience its the worst place you can ever bought from they couldn’t deliver any part of the bedroom without a damage very bad quality you see it from outside every thing is good and by suddenly when you checked it from inside its miserable I will let the photo explain everything This first time i bought from them and it will be the last time I will update you if anything new happens

I did a online order it was professional the manager was patient and willing to help me find just what I wanted

I purchased a sofa and two swivel chairs in November. Deane was very professional and helpful in assisting us even though the store was very crowded for the Friday after Thanksgiving Day sale. We appreciate her knowledge and friendliness. We had the furniture delivered January 3rd as per our request and have been enjoying it since! Thank you!

Deane was amazing to work with and so helpful!

I, for the first time walked in a furniture store and felt at home! I even climbed onto the bed and felt peace enough to relax and could have slept there all night. Deane and Valentine….phenomenal! They made me feel at home and the purchase was stress free! I’m already planning my next purchase with them!

My experience at Ashley Furniture was amazing!!! My mom & I went in just to kill time and ended up buying a piece for my kitchen. Deana is AMAZING!!! Very helpful, personable, knowledgeable and was not pushy! Her service and assistance was great and I look forward to shopping with them in the future.

We had a great experience at the store. We were shopping for a new mattress and we were greeted upon arriving in the store. Lizzie was friendly and knowledgeable. She never made us feel pushed for a sale and listened to our needs and helped us find the perfect mattress.

My purchase of couch & recliner has Never been resolved! It's been 4mo of calling & email & hell!! My couch is severely damaged & they keep sending me to tons of different ppl! NO ONE IS HELPING & I made a 4500.00 purchase from Shilo Ill. Store. I reported damages right away , but they just keep shoving me around!! Between me & my son we spent 9,000.00!!!!!

Fantastic experience. I knew what I wanted when I came in. Everything went perfect was. In and out in 15 minutes.

Great service.

Nice experience, Lizzie was very helpful and patient and showed me some great options! My one picky thing is if you’re willing to negotiate on price which was made clear to me from the beginning that you were, go ahead and give me the best price you will do. Overall had a nice experience, everyone was very friendly and didn’t hover which I appreciated.

Our salesman Damien was so easy to work with and we purchased great pieces of furniture with great prices. Thank you

We walked into Ashley Furniture knowing exactly what we wanted to purchase. Deane was the first to greet us. She has great customer service and an awesome personality. We will definitely return to shop with Deane.

Excellent service

Kristy and the staff were very friendly and knowledgable. I look forward to getting my new furniture!

Looking and making a choice wasn’t hard and chasity was great but then finding out that the material wouldn’t hold up to my dogs I tried to cancel .. they didn’t want me taking the charge off my card so they wouldn’t loose me as a customer. No means no and I got it reversed.. took only two days to show up on my card it’s been a week and it’s still not off my card!! I even told them it’s got to come off by a certain date if I get and interest charge me and the news channel will be there!!! Run people don’t walk out that store!!! BE AWARE OF THEIR SHADY WAY OF BUSINESS!!!!

Salesperson very knowledgeable and helpful. No pressure sales. Pleasant experience.

Theresa did NOT try to run me around or persist with upselling me. It was a pleasant buying experience

Great experience and Deane was fantastic!

Teresa was great working with as we worked out our purchase.

My Wife and I have been shopping for some new living room furniture. We have visited at least 5 or 6 stores. On a whim, we popped into Ashley furniture (Edwardsville, IL) to make sure we have checked all of our options. The store was full of great furniture; and with the help of Deane Ballance-Stanley (Sales Professional) we made a decision on four pieces and even a couple of accessories. We spent a couple of hours shuffling around pillows and chairs to make sure what we chose went together in both color and style. Thanks again Deane for your professionalism and expertise! We are extremely happy with our purchase!

Chastity was a kind and very helpful associate that made my second order from the store super easy!

Lisa was very helpful in finding a chair that suited my mothers needs.

Lisa was so helpful and kind

Delivery was not made in a timely fashion. We waited over 2 months for our furniture.

Lizzie did amazing job on sitting us up in a new bedroom set and bed thank you for all the hard work

Ms. Johnson was amazing as usual.

I visited Ashley Furniture several times before picking out the perfect furniture for my home. My salesperson was super and I would highly recommend this store to family and friends!

Valentine was outstanding . His customer service was great . He really represents Ashley well. I would buy from him anytime !!!

The staff were very helpful and friendly. Such a delightful experience.

Lizzie demonstrated the highest levels of professionalism, knowledge, and customer service. She made selecting and purchasing a bed/ frame/ and pillow quite simple. Greatly recommend!

My salesman, Damien Wiseman was absolutely excellent! No pressure, he explained everything and was so polite and respectful of my decision making process! The store was very clean and set up so nice. The whole experience was fabulous I can’t say enough good things about Damien and the pricing was more than equitable and fair. Good job, Ashley Furniture. I will definitely be back.

Our salesman was very nice and patient. He was also very helpful. We would definitely use this store again.

Lizzie was very helpful selecting a recliner can't wait to get it .

Deann was very helpful

Very satisfied

They were very pleasant

Friendly staff lots of furniture to pick from great experience

Damien was wonderful. He advised us through our search for furniture and checked in with us often but was not pushy. He explained features and options and provided us with clear expectations for delivery of our pieces. I would definitely recommend working with him for your furnoshing needs.

My sales person was excellent. She showed me exactly what I was interested in, she was personable and professional.

The store has a great variety of design pieces and staff are friendly. They have some great deals! They were a bit understaffed otherwise I would have given 5 stars.

Damien was great to work with. My husband and I purchased a couch, TV stand, and recliner. We are waiting on the delivery, but had a good experience in the store. Damien did not pressure me into buying anything and was helpful when I had a question. He kind of stood back and allowed me to shop around and make up my mind.

Teresa and her Boss provided exceptional customer service. As I age, I find it harder to move things around. When Teresa informed me that the table was on wheels, that sealed the sale. I didn’t feel rushed and I felt free to browse at my leisure. I was also sold on a couch and chair that I have not yet purchased. I Purchased a counter height kitchen table with chairs. Anyone who has experienced arthritis knows that the knees to do work like they used to. I plan on returning soon!!

Theresa and Valentin were great . They got me the best deal they could

Great experience! Lisa was very helpful and a pleasure to work with!

We had spent all day shopping for the perfect recliner. We actually choose to come here last as word of mouth around town was very negative about this store. But my wife and I were open to give them a shot. Walking in we were not greeted by anyone so we just started walking around, eventually a older lady came and greeted us and led us to the recliners while constantly bringing up "financing" and "we even take bad credit" which is fair I dont dress fancy, and I dont flaunt my money but lady I told you I was paying cash..... We were shown recliners that were over priced, and very uncomfortable. I mentioned how in there websites the recliners advertised and prices listed were not matching up. And i even requested to see some of the chairs on the website (most I am told they no longer carry) the one chair we thought was ok but wanted a different color, the lady walked off and said she would see if its available (she never came back.) And we stood around the chair awkwardly for around 15 to 20 minutes, one younger lady walked by really quick and asked us if we needed help I stated "I am just wondering where these other chairs from the website were at so I could try them" I was never given a look, a word, or even a screw you as she kept walking to the front of the store. At that point I guess they realised I wasnt willing to finance a entire house worth of furniture and wanted to ignore us. So we just left not even getting a goodbye from the 10 staff members sitting around the front of the store hanging out. The reputation of the store deffinently held true.... UPDATE: I contacted the number they said to text and this is what I got in response, once again wasting my time, and upholding there reputation....

Lizzy is awesome.

Giving two stars because Damien and Valentine are a pleasure to work with, but I am so disappointed in Ashley furniture. When I came to them, I told them I was having an issue with another furniture store that told me a delivery date and then pushed it back without telling me. I was promised that my couches would come the next week. I called three days before the supposed delivery date and was told it would be another week. Nobody told me and had I not called, I would’ve been sitting here waiting on delivery on the date I was promised. I went to get another furniture store, settled for something I don’t care for, but at least it’s SUPPOSED to come on the date I was supposed to get the furniture from Ashley. Hopefully third times a charm, regarding the other store. I won’t do business with Ashley again tho since their delivery dates can’t be promised and I heard they have to have a full truck to deliver.

Very good experience. Theresa helped me by not only looking for the furniture I was seeking on their website, but also found furniture in the store that had the same fabric I was considering. She ordered it for me & set up a delivery date. She was very helpful!

Very nice ladies that helped me with decorating my living space.

Theresa was very knowledgeable when it came to the products she was selling and also paid very close attention to what my wife and I were looking for. Would give her 6 stars if I could…

The delivery was very informative about their arrival time and was actually a little early. Both delivery men were extremely nice. They were more than understanding when we realized one of the dining room chairs had 3 small chips and the buffet had a flaw on the side, and had to return for replacement. Hopefully, the replacements will be delivered soon.

My husband and I have been looking or a bedroom set for about 5 years and usually furniture shopping is the last thing I want to do. When we walked in we were welcomed by a woman named Teresa who took the time to explain where things were and let us roam around. After making a decision she was more than happy to help us make our purchase and I couldn’t be happier. Not only did we feel welcomed but we didn’t feel pushed or pressured and Ms Teresa made it easy. I would go back without a doubt!

Sales person Theresa Jonhson was amazing!!! I suggest anyone needing furniture go to Ashley and ask for Theresa.

Teresa and Valentin were extremely helpful and made the buying experience a pleasure. Thank you both for all of your help.

Experience was fine. Only one sales person and three people waiting to be helped. As long as you weren’t in a hurry.

I had the best service yesterday and also l got the best deal ever. Soon I’ll be back

Our sales lady was awesome! Friendly and knowledgeable. Can’t wait to receive our new furniture! 👍

Damien was easy to work with. He answered all of our questions. We had gone in a few days earlier and the lady that approached us told her where the products were we were interested in, but did not give is her name and we couldn't find her when we wanted more information. We are glad we went back as our second experience was much better.

Great customer service, easy to deal with

My fiancé and I visited this store on a Sunday and left extremely disappointed. We walked around for about 10mins waiting for an associate to greet us or at least ask if we needed help. Shortly after 20mins of being in there , still nothing. I did see a handful of associates working , some with people. I felt ignored and most of all embarrassed because one associate seem to follow us but never asked if we needed anything. I’ve bought furniture from here before and this is the first time I had a bad experience. I don’t know if it’s new management or what but you all should train your associates better. I left the store feeling very much so racially profiled against because every associate was helping someone that was NOT my color. I will not be back in that store ever again. I was just there to get some ideas for my new home and was left with the worst customer service experience ever. I hope you all do better.

Service was terrible. More people working than guests and it still took me 15 minutes before someone was willing to help me.

Chasity, Lizzie, and Theresa were all incredibly helpful with my own purchases as well as with helping my mom who came along with me and had questions about things she wanted to purchase too. I will certainly be back!

Sales person was nice and greeted us as we entered the store. She asked us what we were interested in and let us look around. Purchase was also fast and easy.

Thank you Kristy for the great help navigating the various sale options and the no-pressure experience!

We had a wonderful experience buying a sectional set from Theresa. She did not pressure us in any way and made the buying process fun and less stressful. We pick up our new set in a few days. Thank you!

The delivery team was prompt according to the app and polite upon arrival. I wasn’t there for the entire process but my husband sent me pictures and they set the furniture up according to my previous directions.

Extremely helpful and very knowledgeable with what we were looking for. Pricing was great an easy to purchase.

My salesperson Teresa was great. It was quick and pleasant

Teresa was a lot of help to my mother and I and showed us numerous options and explained different features

I can always just walk in and find something, delivery is always good now we are not in a rush either so it’s never a issue to wait for what I want

Teresa Johnson and Lizi were both amazing to work with and chat with.

Thank you for being so helpful. I ordered over the phone A couch and sectional for my daughter who lives in Wood River. But I live in Wilmington, North Carolina. Very helpful.

Very nice! Sales lady took time to explain explain everything to us and answer our questions. Can’t wait to receive our new chairs.

So many issues and customer service is pretty much the worst. Glad to spend money with a company that doesn't care at all. I think I'm finally done with you.

Great variety of furniture and color choices In stock and available.

We made a small purchase at this store a few weeks ago. Advertising emails from Ashley started coming in right afterward and there has been no stopping them. Unsubscribe requests have been ignored. This is unwanted and illegal. I won’t shop there again. Update: Store responded with suggestion that I reach out for assistance. I have tried to unsubscribe multiple times using links in their emails. By law, this should be sufficient. Emails do not originate from the local store and no contact info for reaching out to the appropriate party is provided in their response. I am angry and will not play games.

Nice store — salesperson was very friendly and helpful

She was very helpful person

Easy, quick and great service

Ashely has extremely cheap quality furniture. Expect to replace anything you purchase within 2-5 years. Do not shop here unless you're out of options.

We worked with Damien Wiseman and he was very professional and accommodating. Ashley’s willingness to price match made our decision easy. Thanks!

Love Ashley! I have Teresa helping me with the process, she was considerate and kind, willing to help me finding my items!

Ordered a couch from the edwardsville il, was supposed to be delivered on a certain day. It was randomly cancelled, called a manager to see what it was cancelled, this manager submitted a ticket and never herd back..then Was rescheduled for Tuesday the 2nd of July, no communication on when it was coming till the morning of when the mass text comes out of the time frame. We found someone who was 18 years or older to be at our house because it was last minute, I will post photos, the furniture came, and it doesn’t fit in our house, and the also broke our door frame and didn’t tell us, I called about returning the couch because it doesn’t fit, I called the edwardsville location, he gave us an 800 number, he said since we just got it we can return it, called the 800 number they said the couch is in your house we can’t take it back, not one time did they disclose this information to us, the only information they said was when the couch won’t replace. Anthony was our sales person in edwardsville, he definitely kept telling us if your couch get chewed on just have your neighbor come shoot it with a shotgun because they will replace that. When I found out about the broken door frame, we called and the manager wanted pictures asap, he said he submitted a ticket, and someone should be calling about the situation, the people called and said we won’t hear back about the damage till next week and we asked about the couch, and they said they don’t deal it, so they can damage my door frame in minutes and takes a week to even hear back of what they will do and still won’t answer about this couch. I’m attaching pictures to show proof

Daniel was very friendly and helpful! Tried to get me the best percentage that they had too offer. I purchase living room furniture. Went to Edwardwille, but I'm closer to Shiloh. Thanks Daniel.

Friendly. Honest. Above and beyond service. Great experience.

Danielle was so helpful to us regarding this purchase and the entire shopping experience! Very personable young lady! If I have any further furniture needs, I would request her assistance!

Anthony and Jeff were amazing. I hate pushy sales people and neither of them were. Everyone was so nice and just wanted to make sure we were taken care of. They took their time and just made conversation, I never felt rushed or pushed.

I always like going to our local store. I had found what I wanted so it was an easy purchase. Delivery was so fast and professional. It took Forrest longer to backup the truck than for him and his partner to unload and place my new couch. They did a great job.

Kristy was delight to work with and everyone was very helpful. We will definitely return for our next furniture purchase.

Great customer service, Anthony was very knowledgeable and professional.

Kristy was very fun to work with . Showed us what we were looking for then sat back and waited for us to decide. Very nice handled everything well.

Kristy helped me today. No pressure and very helpful. Would definitely recommend working with her!

Didn’t feel like salesman was pushy

Ashley and team were incredible!!! They were calm and supportive during the buying process.

Excellent, my sales person was amazing, kind and professional!!!

Danielle was extremely helpful and patient. Highly recommend working with her.

Danielle was great! She greeted us and let us know she was available for questions. She let us look and didn’t hoover. She was patient with my indecision. She even helped me with a past purchase. I will be back the next time I need furniture.

The service was amazing!!

Great customer service during our visit. Lisa was so kind.

Kristi is so nice and helpful she knows what she’s talking about and is good at her job! She helped us today get a new couch and recliner and it was so easy and painless. She has helped us in the past before when we bought our mattress. Would definitely come back again and ask for her!

The 1st time we walked in we were treated like we were wasting the black guy time. We left but there a sofa set that we like so we came right back and talked with Justin. He was very kind from hello. He answered all of our questions and we said that we would come back we wanted to look at another store. We came back the next day and Justin took care of us.

Great experience. Theresa and Valentin were helpful and friendly. Can’t wait to get our new living room set!

Damion from Ashley was great. He was very informed and knowledgeable about my concerns. Great experience! I will be shopping there soon.

Lizzie was very helpful and willing to help me find what I needed, with no pressureto buy. All the employees are so friendly

Staff is great. They are very patient and understanding of issues with banks making large purchases difficult. I'll definitely come back.

Sales staff was helpful, customer oriented, and focused.

Very friendly and helpful.

Justin was very kind and helpful. We came in unsure of our options and left with $0 down and a new couch set to deliver in 4 days. 1000/10 stars for Justin.

Worst customer service ever. These stores have some sort of a franchise system, that you cannot work with the store when you have an issue. You have to call the corporate. The store literally does nothing for you. So, good luck with that. Their furniture starts squeaking after 6 months of light use. Waste of money.

Decent selection, but if you have an issue with it malfunctioning they leave you to figure it out yourself with their sad excuse for a warranty company. What we were told was “a common issue” with our electric recliner (that is only a year old) has now taken over 2 months to fix, with still no scheduled repair date.

I love the smell of new furniture when I walk into Ashley! The displays and setups are gorgeous! I want everything I see! LOL The furniture is nice quality! And the prices are affordable- or use a payment plan. And you can’t beat their service. I’m a repeat customer for all these reasons. Service is consistent so I keep coming back. 💕

Very helpful

Electric couches made of cheap parts, broken within 14 months. Their protection plan takes 6 months+ to have any repairs taken care of. Would recommend shopping somewhere else

Great service and friendly/patient staff

Sales were friendly and efficient and didn’t push me to buy things I didn’t want.

Excellent experience.

My experience was smooth, Anthony was very helpful and accommodating. I found the prices to be fair for the great quality of furniture.

The ease of looking and finalizing sale was a great experience! Highly recommend Ashley!!

The staff was very helpful and knowledgeable! They listened to us and helped us find exactly what we were looking for. On top of that, we got a great price on everything!!!

Ashley left a sectional damaged after delivery. I wasn’t able to be there due to chemo treatment. I called within their 72 hour period and sent pictures of the damage when visiting store because I couldn’t get help just calling. I have a brand new $3k sectional damaged and they will not return this one and give me an undamaged product. They only offered to send a patch of fabric to mend the one are and are not willing to do anything for the cup holders that look 10 years old. This is pretty shady tactics not to mention terrible customer service. I regret walking into their store, what they promise is not what they deliver.

Rep was very helpful and friendly

Nice display of a variety of funiture

They were very friendly and knowledgeable and didn't try to push me into a more expensive set. They also searched for the best discounts to save me money. Ashley always has great quality selections at various price points. Ask for Angel. She will take good care of you.

Damien was very helpful with picking out the right mattress. Price and quality were good also.

We had great in store experience, but terrible online experience. I know they are separate, but online is an extension of the store. We had to jump thru hoops to get online pur have returned and received guilt trip about it! Will not shop here again.

Damien was excellent! He was able to give us the best price on a reclining love seat!! Will go back to him again for future furniture purchases and we highly recommend you go see him as well!! Thanks again Damien!!

Damien made the experience low stress and very helpful.

I had some wonderful help from Danielle (yes same name) she was also very patience as I had my kids with me.

Anthony was extremely polite and helpful. We will definitely be doing business here again.

We had a great experience shopping here for a new couch. Anthony Henry was extremely helpful and knowledgeable. I would highly recommend checking this place out if you are in the market for some new furniture.

Danielle was fantastic to work with! She took the time to work out the kinks for our purchase. It was an overall fantastic experience.

Danielle couldn't have been any more pleasant. I am looking forward to having my new bed delivered tomorrow! 😌

The driver almost hit my car when i walked out to say someth the guy just said oh ok...and then ignored me and didn't bring in my couch he said he didn't think he could get it in my livingroom so I said well you can the last delivery guys got a double recliner couch in and you can't get a standard couch in and he said nope..so I told him to place it in my garage and me and my 16 year old took it in I paid 296.00 to have delivery just for the men to be rude and me and my son to do everything..and then all the store said was I am sorry. Like give me half my delivery money back. And the lady that I delt with said oh call me if you have any problems well I called and nothing.

Great experience. Got what I was shopping for at the price I wanted to pay. Ashley always has good products and are very easy to deal with.

Absolutely awful for 20+ years. Ashley in Edwardsville is no better, constantly screwing consumers over. Take your business anywhere else.

***Update on Original Post*** 1 month after original delivery date, Ashley Furniture & team have corrected all aspects of our order. The process was quite an ordeal, but, everything is now as it should be. Overall, the in-person customer service personnel I dealt with supplied the best results. Trying to work thing via phone & online was not effective or efficient. Also overall, my wife & I are satisfied customers & we both feel as though the furniture we purchased was at a very fair price - thanks to Lizze & Brandon!!!). My thoughts on the Tempupedic mattresses are still open - time will tell for the $$ (but that's on me, not Ashley furniture). Lol Tha KS for correcting everything Brandon! & thank you Lizzie for assisting us choosing a bedroom outfit that we are very satisfied with to improve the overall quality of our home!! ---------------Original Post---------------- Made (what i would refer to) as a significantly large purchase order (total bedroom). Upon delivery, one large item (footboard with drawers) was damaged needing replacement. Another separate large item (5 drawer chest) was incorrectly ordered/delivered. Trying to chase down agents, service reps, managers, technicians, etc... to correct the issues has been a tital headache - very cumbersome, time consuming, inconvenient, and very unprofessional. For having spent the money I spent, I would expect mich better customer service to get this resolved. I will update this post/rating if something significantly changes, but I waited 10 days before responding to this survey & I haven't had any significant progress made thus far-

We were very disappointed! We only received half of our couch. We won’t be purchasing anything else from Ashley.

Great deals, very helpful

I worked with Anthony at Edwardsville Illinois, very professional, knowledgeable. Was a pleasure

My Husband was very upset and disappointed on the policy that Ashley’s has when using your unused warranty on some previous furniture purchased. We had a $322 reimbursement coming from a warranty to use toward a new piece of furniture. So, we found a Chair online for $459.95 that we wanted to order. We went to the Edwardsville IL store and they told us we had to spend $500 to honor the warranty. So I said ok we will buy an accessories to go with the chair. Next we were told either I had to purchase another piece of furniture or bump the price up to $500. This is forcing me to pay more money out of my pocket to use my warranty reimbursement. Then I asked just deliver it to my house for free and that will offset the additional cost I had to pay. The answer was no we can’t do that. So, here is my reply!! I went ahead and purchase the chair. I’ve spent thousands of dollars in your stores. I’m getting ready to build me a new home and furnish it with all new furniture. You will not get any of my business due to your policies. It really isn’t about the money because I have plenty of that, it’s more about how you treat your customers.

Blake was great! He helped us find exactly what we were looking for. He was very knowledgeable and patient.

Lizzy, thank you for being so attentive and patient helping us with all our needs. Great customer service! Very professional. Ashley's is very well displayed and stocked. Thanks again! Patty

This store has an awesome selection of modern and high end furniture. The sales people are friendly & helpful. I especially appreciated how Blake went above and beyond to answer my questions!

Danielle was amazing! Thank you so much for your recommendations.

Brandon was awesome!

Good customer service and delivery people willing to go the extra mile

I came in not really sure what style I was looking for. Blake was there to help me out. He wasn’t in a hurry took his time helping find the items I was looking for. Very nice and knowledgeable with all the questions I ask. So then I got it all ordered and got home and my husband wanted a smaller tv stand. So I called the store and talk to Blake and ask if I could change my order. He took care of everything and got me the different size ordered and canceled the order one. It was a pleasure to work with him. I suggest if you are needing new furniture stop by Edwardsville Ashley and ask for Blake. You will be happy to work with him. Thanks Blake 😀

Lizzie, Brandon and and all the staff were amazing! We went into the store not knowing exactly what we wanted or what our buying power was. They stayed with us through the whole process from the time we walked in the door until the completion of the sale when we walked out the door. We highly recommend Ashley Furniture in Edwardsville, IL!

Not expecting to buy furniture, with the help of Danielle I now own a new couch and chair,a very pleasant shopping experience😊

I rarely write reviews, but have had ongoing issues with Ashley furniture, specifically the Edwardsville location, for well over a year. It started with our original delivery arriving damaged. It took 4 deliveries before we finally received one that wasn’t damaged. We paid for the white glove delivery service which they charge extra for and tout as being their premier no-worry service. We also purchased the 5 year extended warranty. After having our furniture for a year, a cushion was punctured by a pocket knife. Punctures are well within the terms and conditions of the policy. Our sofa is tweed, so the threads around the hole began to fray. The claim was denied because of the frayed thread. I realize the warranty company is separate from Ashley, but reached out to the Edwardsville store for assistance. They called the company on my behalf and received the same denial. The store told me they couldn’t do anything and gave me the Ashley customer service line. From the moment the phone was answered, the customer service rep spoke down to me and acted as though she couldn’t understand why I was calling. I explained that I know the two companies are separate but Ashley’s lack of assistance from day one with the broken delivery has been frustrating. The policy they sold us did not meet the expectations sold in their store. Her reply was “ok, but what are you wanting us to do? We can’t do anything.” This is a long way of saying, save your money and time and avoid Ashley furniture, especially Ashley furniture in Edwardsville. Between paying extra for useless upgraded delivery and extended warranty, I wasted well over $500. Run, don’t walk, away from this store. I’ve discouraged everyone I know from going here. Their terrible customer service is nothing short of fraudulent.

Blake and valentine I believe his name was were incredible. Unbelievably helpful. I would highly recommend Ashely furniture. It is always high quality, fair price and the best customer service you can find.

In 2022 I had to buy an entire house full of furniture due to divorce. Those at Ashley's furniture work tirelessly with me to get everything I need to start my life over. I will never forget the patience and dedication I found at Ashley's. I will always start my furniture needs there first. The quality of products is second to none. I am so happy everytime I go into the Edwardsville, Illinois store.

Danielle was great to work with!

Great experience. My salesman was awesome.

Danielle was amazing, she was very knowledgeable regarding products. She was attentive and available.

So friendly and quick with paperwork! I will be back

Izzie is absolutely amazing and super personable! I would highly recommend anyone who comes in to Ashley ask for her. Prices are higher than some other places but the quality seems to be there in terms of product and service. Only complaint was management seemed a little inattentive and the no credit payment plan option is confusing and even the assistant manager there didn't know much about it which was definitely irritating. Otherwise every trip I've made to this location has been well worth it.

Danielle was phenomenal with her friendliness, and professionalism! We told her what we were looking for and when we couldn’t find a good match in the showroom she helped us find it online. Al around great experience.

Valentin was amazing. We could not have had a better experience.

If you want the biggest piece of garbage bedframe that’s wildly overpriced get it here. Piece of junk started falling apart less than a year into purchase and has been a nightmare since

Danielle was fantastic!! She made everything so easy!

Excellent 👌🏽

The buying process was nice and easy. Now the awful part has been getting somebody to help me exchange my defective mattress. First phone call I made I was hung up on right after explaining the problem with the mattress, second phone call they at least tried to help but I was told to call back after 30 minutes on the phone because it hadn’t been 72 hours….as of typing this it had been 72 hours a day ago and there are no signs of getting any help. My recommendation is don’t buy a mattress from Ashley. ****Update*** 2 days later and nothing has been resolved. Everytime I call I get the same answer that I need to wait longer to put in a request. I can’t return this defective mattress and can only exchange it most likely to have the same issues. That’s IF I can ever finally put in a request to do so. Any other avenue to contact some sort of support to get this resolved would be nice but Ashley seems to not care about you after you buy from them. Possible buyers take your business elsewhere. Will not be buying anything from here ever again.

Great experience, very knowledgeable salesperson. I will share my experience with others.

My salesman DAMIEN WAS SO HELPFUL AND POLITE AND TOOK THE TIME TO EXPLAIN EVERYTHING TO ME. HE WENT ABOVE AND BEYOND TO ANSWER MY QUESTIONS. HE EVEN EXPLAINED THINGS TO ME THAT I DID NOT EVEN THINK ABOUT ASKING. SO THANK YOU FOR SUCH A WONDERFUL SERVICE!

The assistant manager was beyond great! Great experience.

Caring staff that knows what they’re talking about, especially Valentin.

The salesperson was helpful & quick to get me through the process of getting the furniture I wanted.

Very helpful

The man was very helpful and knowledgeable. Thankyou

Ashley furniture in edwardsville was an excellent experience with buying furniture our sales girl was top notch and helped my wife and I with our living room selection, I will buy from them in the future

Always great service. I appreciate that the sales associates are not pushy and give you time to find what works for you.

Valentine was great, very helpful

Excellence and Professionalism is what I saw with the two drivers that brought us our new couch.

Seriously, quit stalking people the moment they walk in the door. Following behind us even after we said we were just looking. Then the other associate walking parallel to us like we were going to steal a table. We’ve purchased a bed frame, an adjustable base, a couch and mattresses from Ashley. Never again. We’ll drive to Carol House.

Everything was good, but the part I didn't like was when the person at the shop told me that if I buy something, I can't return it because others had bought and returned things before. I think it would be better if they just put a note in the store to tell customers about this, instead of saying it directly. It feels a bit disappointing when they say it like that.

The process from buying to now being able to enjoy our sectional was SO quick and simple, everything went very smooth. With the help of an amazing woman, I cannot for the life of me remember her name but she’s amazing….we found a sectional that was perfect for us! Delivery was so quick and everything was working and in perfect condition! Definitely will go back for any more of our furniture needs!! :)

Good no high pressure salesman

The two people that helped me in Edwardsville Illinois, made it easy and we’re very professional and helped guide me into doing what was the best for me…thanks Ashley.. For hiring competent, decent people!

Valentine exceeded our expectations twice. I love his accent❤️

Excellent experience both at store and delivery. Salesman, Damien and delivery men were all highly professional and helpful.

What a nice gentleman

Great customer service. Great holiday pricing !!

Kristy was wonderful, very knowledgeable about the products!

Great service! Never felt pressure or hassled. Anthony was great to deal with .

Great experience! Anthony made everything easy. Very professional and personable.

Delivery guys were great. Notifications were perfect.