Ashley Store Geneva, IL

Sales person is very knowledgeable and professional. Sonia was exceptionally friendly and kind. Highly recommend her we enjoyed working with Sonia.

Paria was able to help fit a recliner to my husband's physical needs that is very comfortable, nice looking and affordable. No sales pressure and very knowledgeable about various product features. A pleasant experience.

We walked in and told Greta what we were looking for and she took us to exactly what we wanted. 1 minute and SOLD!!

The sales people were extremely pleasant to work with. Giving space for me to browse with our hard pressure sale tactics.

I love Ashley in Geneva! Greta was my saleslady, she was quick, knew i was in a hurry and helped get on my way in no time! This is my new homestore! Thank you!

If you’re shopping at Ashley, stay away from the Geneva location. If you’re going to shop in Geneva, stay away from Greta. She wears long skirts, can’t miss her. Horrible experience and she doesn’t care at all. Very rude. Purchased a sleigh bed and dresser to match others from an existing set. Once delivered, it was discovered that they don’t match and the store REFUSES to accept a return. Greta has zero interest in working towards resolution, only protecting her commission. Another review says the same thing. It’s not just me. A 30 day return policy is clearly posted online for non-damaged items. They say that doesn’t apply to an in store purchase. Whaaaat? Ridiculous.

Great sales consultant, very helpful.

Sania Ali was super helpful and made the whole process so much easier for us. Her friendly, patient, and informative approach made it much easier for us to make a decision. We’re very thankful for her support!

Truly one of the worst retail companies I've ever been a customer with. The staff at this store are nice people. The problem is with this company's policies My wife is 7 months pregnant, and we bought a chair for her to nurse. At first we had to wait 14 days for the delivery, which I think is pretty normal, how it goes. Then, they delivered the product without giving my wife a chance to see if the chair worked. (I was out walking the dogs, bc the delivery process is disruptive and makes them hard to control) Guess what? It did not. The recliner won't recline! I immediately went online to try to talk to customer service, and they made me waste 15 minutes of my time before telling me that they couldn't help me, and I needed to call the 1-800 number. 1-800 number called us back and basically couldn't solve the problem either, telling us that they would need to do an exchange and that they'd call dispatch/delivery. Delivery tried to get their guys to come back and get it (remember that 15 minute delay from online customer service? Screwed me here), but could not. They claimed they might be back either a day later, or later this week, and would call us back shortly. Instead they emailed (no call) to tell us it would be 11 days later,rather than tomorrow, or three or four. They clearly have no policy in place that prioritizes the fact that sometimes they deliver defective equipment, and that they should make up for the fact that they sell and deliver broken stuff. All in all, this is a one month wait for a chair we need for feeding our baby, bc their delivery people were in too much of a rush to do basically quality control on an 800 dollar recliner. Which I mean fine, they're on a schedule. But then, when they deliver a defective product, they do nothing to fix it in a normal amount of time! Sorry about your broken chair! Too bad, wait 11 more days even tho we said we might be able to switch it out in a day! Guess our policies are completely made up! Let's see what mood we're in tomorrow maybe you'll finally get a product that works! Maybe not! Bottom line, Don't shop here, or any other Ashley store. Low quality products and no process in place to correct mistakes, other than "go to the back of the line" Edit#2: They sent the wrong color!!! Have to do AGAIN! //E: so today is the day that they rescheduled the delivery, and yesterday they told us they'd be here between 2:30 and 5:30. However then they send a text to us earlier today saying that the estimated time of arrival is 12:30. 12:30 comes and goes now it's 1:30, 1:30 comes and goes now it's 2:20, now 2:20 comes and goes and it's 2:50. I call them at 2:40 and they tell us that the delivery window is between 2:30 and 5:30. It's 3, driver has been at stop 5 since 11:30 and the icon has not moved since then. Why do they even bother sending us this stupid text message estimate system, when the numbers they are giving us on that system are made up? Instead of wasting 3 hours, waste 5! it's valuable to them as a company to waste their customers time, on the very very slim chance that one of the drivers will be early. Ashley does not care if people who pay $800 for a chair have to clear their entire schedule just on a small tiny chance that they might have Furniture delivered (keep in mind we already did this same thing 9 days ago!). There's no way they were ever coming at 12:30, it's 3pm and the app says they're still on delivery 5 in the same spot as 11am (again, bc it's all made up data!) They want to offload the "time wasting" risk on to their customers. Ppl can't just take deliveries, there are processes ppl have to do before a driver shows up. It's not just a quick easy event. I cannot stress enough what a terrible company this is, and how you should have nothing to do with them. Not a remark about the Geneva location or the delivery staff (they should check products before they leave tho), but this is where we spent our money. The issue is the corporate policy, which feeds fake info to customers to cover the risk they refuse to bear themselves //Edit over

Sales rep was very professional and friendly. Product was priced very reasonably and good quality. Sadly the store showed inability to have item delivered to someone other than the purchaser. I bought the recliner for my friend. The store has notified me that this has been taken care of.

I have worked with Nicole, Sania, Paria, to Greta first and now had the pleasure of working with Brianna. Never siezes to amaze me, the professionalism, the candor, the fun atmosphere. I may not be loyal to one salesperson, but that's because every single one has always been so amazing! I love this store and will continue giving them my business because they ALL follow through, from start to finish. They do not stop until your furniture is in your home and you are satisfied! Thank you girls!

I am not sure why my extended warranty for ottoman was removed and I not be informed. This is ridiculous and unacceptable. I will not be recommending nor going back to Ashley Furniture.

We had a awkward space to furnish FP wall, on one side of room and French doors opposite and a 15 foot opening to kitchen , back of sectional. The same as cash for 60 mo no interest applies to full price not 25 % off which drew me in . Purchase price was 2000 less 2 less pieces so went with 12 mo same as cash. Prefer more straightforward if not 60 months sa m e as cash offer 30 months same as cash with a discount . 12 months on a smaller balance is ok but Ashley let's be fair, balanced 24 to 30 mo with good credit scores is ideal.

Very easy process. Good selection and Sania did a great job helping us through the purchase. Would definitely recommend.

I want to give a big shout out to Briana for her wonderful customer service and attention to detail. She helped me find two rugs for my new place and I can’t be any happier. I’ve never been to Ashley, but after meeting her and working with her, I will be coming back soon thanks Briana.

Fabulous!

I was looking at couches at the Geneva location, I'll go back there in person so my sales girl could receive her commission, my son will be ordering my recliner on September 5th which is Friday, He will be ordering it off your website and have it delivered to me so I could finally figure out what color of couch to get

Sania was our sales person and she was so nice and helpful. She helped us pick out the perfect couch, coffee table, end table, and sofa table for our space. Would highly recommend her!

We were kept informed about arrival of delivery. They were on time, nice and set up the sectional efficiently.

Paria was wonderful and very helpful. No pressure sales and very understanding to what I needed. Was not wanting to buy a new couch and chair but needed to recover from an injury in comfort. So she took her time with me and made sure what I selected would last and was comfortable for my needs. When you are in pain you would give her service a 100 stars. Even let me lay back in a chair as we finalized the sale.

Quick service and found what I was looking for very quickly.

Brianna Harris was awesome

I found the bedroom set I was looking for within my budget 50% off deal. The sale girl Shina was very helpful store location Geneva,IL. The only negative point is , they don’t offer delivery through Ashley furniture but arranged some local individual private delivery person out of Ashley network .

Nicky was so patient with my husband and I. She took the time to go over different layout options for a sectional and gave us great suggestions. We would go back again in the future to work with Nicky again! Edit- Our sectional was delivered damaged. I was told to call our sales representative at Ashley first because she said she was able to help. When I had first called her, she answered the phone rudely and asked me why I did not send the product back on the truck. I was not home and my husband was and missed the damage when it was delivered to us, I have now been dealing with customer service for the past four weeks and we still have a damaged sectional couch. Customer service for the 1-800 number is awful and they will tell you you’re missing things even though you’ve sent them in multiple times, the calls are recorded, but the reps don’t listen to those recorded calls to figure out what has happened from the day before. It is now become a daily routine for me to call because I have not been able to a receive an update from anyone besides talking to an AI bot. I would not recommend to purchase furniture from this company so you don’t have to deal with customer service.

Brianna was incredible. Highly recommend her!

Exceptional customer service. Thank you Briana!

Brianna was great to work with

My saleswoman, Greta, was great. She helped me get the loveseat I wanted and saved me money.

Our sales woman was very helpful and kind.

Very good

Greta was great. In and out and fast and thorough!

The showroom is laid out well. We were looking for a sofa and loveseat, as well as a sofa sleeper for a guest room. Found all three! Our sales person,Greta was informative, helpful and not pushy at all. A nice experience with nice furniture.

Very pleased with customer service. I showed Greta just what I was looking for and she pointed me in the right direction.

Sania,Our salesperson, was lovely to work with. Patient and enthusiastic. The problem was with the extras-a product protection arrangement and getting an Ashley credit card. The expenses for these 2 services totaled over $500, and we were not told the cost, but found out once we got home. We went in the next day to remove both, and it was no problem. Buyer beware.

The installers were both amazing and so thankful we had them installing the carpet They boy need raises cause you can’t find good worker and customer service out of people anymore and they both gave us that!!

Nicky was very helpful and patient. She answered all of our questions and was very friendly.

I had a wonderful experience with Nicky! She was great to work with and got me set up with exactly what I needed.

If I could zero stars, I would. We purchased a couch and initially, our sales rep, Greta, was accommodating and we placed the order. Once we got home, we measured our space and found the couch was too big and decided two days after placing the order that this couch will not work for us. The couch had not been received. We called our sales rep ahead of time, letting her know we were heading there to look at other couches, explaining the issue. When we got to the store, we looked at couches but there wasn’t one in the size and color we were looking for. We told Greta that we needed to unfortunately cancel the order. She said we should get two love seats, tried her best to save the sale. I understand that since I myself have been in sales for over 12 years. I respect the hustle. Where she absolutely crossed the line was trying to guilt my family, saying she works solely off commission and will now be losing commission off our sale. While she was storming off, my fiancé asked if we would have confirmation of the cancelled order. She waved us off, saying it would be 8-10 business days. Okay, fine. She’s upset, I’m not the person to leave bad review and I know that we all have bad days. Where this low rating is coming from was the fact we called customer care, the following day, to confirm the order had been cancelled. This purchase was for just over $5k and important we have an estimated time of receiving the refund. The customer care team explained the order had NOT been cancelled. Had we not called to confirm we were getting our refund and listened to Greta, we would have waited and waited for our account to reflect appropriately. I would not suggest shopping here, in the case there’s any issues with your order, the hassle to cancel and poor customer service when sales reps don’t get their commission is absolutely ridiculous. The purpose of a sales rep is to help and assist your customer in making the best selection to meet their needs. If you’re going to go about your presentation guilting someone to purchasing an item that doesn’t work, maybe you’re in the wrong business. I am absolutely appalled from the attitude we received, misinformation and lack of follow through. I hope the manager can coach their team appropriately in sales and customer care basics to avoid this experience for others.

The experience at Ashley Furniture was absolutely fantastic, thanks to the incredible service from Sania! She was incredibly helpful, knowledgeable, and patient while browsing for Bedroom set & Mattress. What truly made this an amazing experience was how effortlessly the price match for the Bedroom set was handled , ensuring an incredible deal. This level of customer service and willingness to work with the customer on the price made the customer feel valued. At no stage we felt pushed/ pressured like most furniture stores. It's highly recommended to visit Ashley Furniture at Geneva and specifically seek out Sania for furniture needs. The salesperson made the entire process enjoyable and stress-free. It's truly rare to find such exceptional service combined with such a great value!

A very pleasant experience today with Paria Pakravan. We wanted to buy a power recline sofa. Paria welcomed us to the store and showed us several styles of sofa. I had seen a picture of the sofa I wanted to buy. Ashley had that model in stock. We were very happy with Paria help and suggestions. We are repeat customers with Ashley and will definitely be back to shop there again. Susan and Jim Colgan

Paria is completely awesome.... No pressure... Just super helpful and professional advice.

Excellent service!

Very helpful sales lady

Vary helpful

Great service and wonderful product. Our sales person, Greta, was friendly, efficient and professional. We were very pleased with our experience.

Greta made our furniture shopping experience a breeze! Great recommendations and so helpful!

On July 4th we had a great sale person named Malika, everything went well except when we received our furniture. Our full bedroom set came in damaged and with alot of black stains when the furniture suppose to be white. I haven't had any luck in getting any assistance. When speaking with customer representatives they say that nothing can be done because it was furniture that was on display, but when furniture was inspected in the store it did not have any damages. Why pay for delivery if they are not going to deliver with care?

I had a great experience buying a bedroom set. Nicki was fantastic—she let me take my time, never hovered, but was always available when I had questions. I really appreciated the relaxed, no-pressure atmosphere. Highly recommend!

Pariah was amazing assisting me with my purchase of a new sofa. Very friendly and professional. Great shopping experience.

Sonya was great she did a fantastic job 👏

Nicole was great, answered all our questions and very pleasant and helpful.

I regret my original review. Follow up service with automated system and no call back from store has been terrible. Don't know if I would do another purchase from you

Quick efficient service!! Love the bookcase and the price.

So far, great

Greta was very helpful and knowledgeable about the furniture which made the shopping experience that much easier Quality furniture that doesn’t break the bank is one of my favorite things

tech was good, your service to get him out is terrible

We had great experiences. Were greeted and answered all our questions but also weren’t pressured at all. Very helpfully and found the couch we wanted!

This is the second Ashley store we have shipped at and have always been pleased with the service and products. We furnished our entire new home!

Kind and helpful staff, relatively quick

Paria was very helpful. She didnt make us feel pressured into purchasing anything which was nice. We did make a purchase and bought a couch and it was such a smooth process.

Nicky was very pleasant to work with. She took the time to show us different options and was very patient with us.

Greta was very nice and helpful with making our decision on the best mattresses for my husband and I

Michaelene was very knowledgeable about the products and made us feel very confident about the quality of our purchase. She was warm and professional. Really appreciate her help and guidance. Very excited about our new sectional coming soon!

We had a great experience from start to finish. The sales associate let us shop and didn’t hover. She wasn’t pushy and gave us time to make decisions. Highly recommend Sonja!

Little shaky at first, but once in motion it was great experience. Very professional, friendly, good employees

It was a great experience. Since it was my first time in the store.

Very comfortable atmosphere, no heavy pressured salesperson. Liked diversity of bed styles. Greta was wonderful to work with!

Very nice people easy sale

The woman was so kind!

Greta was very knowledgable and easy to work with.

Friendly, knowledgeable, fast and super kind, everything you look for when you want to shop fast and go home

Great sales staff

My wife and I went in the store looking for a recliner. We bought a floor model that was exactly what we were looking for and an actual 50% off!! The process of buying it in the store and picking it up.A few nights is er went very smooth.

They listened to my needs and took me directly to multiple options. Very smooth transaction.

Easy peasy . Probably helps when you know exactly what you want , with nobody else’s opinion . 😉

Greta was great: listened to our desired criteria in a sofa, searched and then showed best possible options and was patient to wait about a month while we ironed out some other details of our house. She engaged with equal enthusiasm when we returned and helped us fulfill our needs. Thanks

We worked with Nicole and she was very helpful, and patient, with us. A very pleasant buying experience.

Patina was so helpful and we were in and out in no time.

Everyone was so helpful and helped me find what i was looking for and for a better price. Would always recommend them.

Excellent sale person. Seem to know exactly what they show me once I described it.

Mikey was awesome! So kind and knowledgeable. Made the furniture buying experience so easy.

Sania our sales person was wonderful. She was respectful, patient with us and knowledgeable. We would purchase from Ashley again.

(Translated by Google) Everything went very well, I liked the quality of the furniture and the service was excellent, I recommend Paría, thank you. (Original) Todo fue muy bien me gustó la calidad del mueble y la atención fue excelente recomiendo paría gracias

Paria was fantastic! Helped us find some wonderful pieces for our new home.

Nicky and Sania were very helpful!

Excellent experience with the salesperson, Mickey, who was knowledgeable and very helpful.

Still waiting for Ashley to contact me about issues with the delivery. Bad customer service.

Found the sales people annoying and didn’t have a good selection of smaller sofas. Don’t care for them and won’t go back.

Sania, our sales person, was wonderful! She helped us pick out all our new furnishings and mattress! Thank you, Sania, for your patience and expertise!

Greta was wonderful, explaining everything I needed to know about the mattresses available. She even made recommendations that saved me a total of $700. Hoping the delivery and set up will go as smoothly as the purchase was.

Greta was knowledgeable and gracious! She gave us space to make our decision yet was available when we had questions. She was an excellent sales person.

Sania is excellent and gives me good service

Michaelene Majestic was very personable and thorough in addressing all of my mom Patricia's questions and concerns regarding her purchase of a lift chair on April 26th. Michaelene made the whole sales process very smooth and easy from start to finish.

Very easy to work with,sales person was absolutely perfect and knowlegeable.

Our sales person Greta was great! She explained everything well and we were pleased with our purchase. The delivery guys had to carry two big heavy dressers up winding stairs and they really struggled but they got it done and were very professional. We are very happy with our purchase.

Great service

Paria is so professional and very knowledgeable of the products and she is willing to help in anyway possible even after your purchase she will reach out to make sure you are satisfied with the product (s)

Delivery was on time and went well

Wonderful couch, knowledgeable sales professional.

New associate and her first sale. She was very nice but didn’t explain anything like the cost of the “white glove service” which is a rip off and 3 people asked about the “protection plan” and why I didn’t want it- because I just don’t and it’s my money? Honestly save yourself the time and order online. The store is unorganized (you have to move to a different checkout to swipe a card). The delivery was 2 seconds, they ran in, took a picture and were ready to leave, but I wasn’t sure it was fitting in my space correctly nor did they even wait for me to make sure the power recliner worked until I said wait. All they said was, “you have 72 hours to return it”. The delivery people also kept texting “5 minutes” and 30 minutes would pass so I asked which is correct and they said use the tracker- guess what- that was also incorrect. Annoying.

Excellent service and attention to our needs

Great service!

Great experience, lots of products to choose from and fantastic/helpfull sales staff!

Sonia is the best!

My sister and I were here April 8th Geneva Store. Wonderful service by Michelina (sounds like Mikalina I think). Please forgive me if I’m not saying it correctly. We were specifically looking for small 80”-84” couches.. apartment furnishings. Michelina was spot on. Very knowledgeable about all the furniture! Not just the couches. Also knowledgeable re: pricing, sales etc. I walked out with a scheduled delivery date the end of the week with a beautifully chosen couch. Michelina helped me pick the fabric and color because I just couldn’t decide! Thank you I will be back for a small size coffee table soon

Greta did an awesome job helping us pick out new dining furniture at Ashley’s.

Very good salesperson

Sales person was courteous knowledge able

Our experience at Ashley was very positive. Greta was great. I had called to ask if a chair I had seen was online was on their sales floor. We wanted to see the chair ‘in person’. Greta checked their inventory and quickly got back to me that the chair was on their floor. We went to the store where Greta showed us the chair and a similar one. We end up buying to chairs. Greta was very helpful. I am sure we will be vey happy with our purchase.

Excellent service and impressive range of products

STAY AWAY! These people are crooks who pray on the elderly and then continue to extort them after the sale to get their orders. Delivery people continue to extort and steal from the residence if not watched! When k called the store, they continue to lie and refuse to fix the situation! I will be filing a police report and talking to a lawyer.

Wonderful buying experience the staff was extremely well informed on all the furniture technical specs. Very patient. No pressure at all. I was pleasantly surprised.

Great experience.

The people were nice, and we actually bought a beautiful reclining sofa and oversized chair. It's all good, till something breaks. We have an extended warranty, and called the beginning of January to get the couch fixed....one of the parts that allows it to recline broke. We've been getting the royal runaround, including promises of follow-up calls. It's almost April, and our couch is still broken, and no return call. It's very disappointing.

Greta was extremely knowledgeable and very nice! We concluded my purchase in about 35 minutes!

DO NOT BUY FROM THIS STORE! They sell furniture they do not have in warehouse and when they realize this they give you constant delays as a tactic to frustrate you to cancel. You can try to contact the 800 number to get someone in Asia or India who gives you inaccurate information and eventually tells you too bad. Sales staff at this store is your best friend until you make the purchase - after that you are treated like dirt. Please look for proof of this deception on FB where I will provide proof as I can’t do so on this platform . I want to save others from being ripped off!

Greta was wonderful at helping me pick out the perfect peices for our living room. From the sofa to the tables. She is very easy to talk to and you can tell she really cares about making the customers happy.

Our salesperson was extremely helpful in assisting us with our furniture purchase .

We had a wonderful experience. Great service, and were in and out of the store in under an hour, and bought mom a couch and rug.

Sonia was great!!!

Ashley furniture exceeded my expectations. Greta was so knowleable and helpful in this transaction. And I'm looking forward to the delivery now. Order's in!! Thank you, Greta.

Sale associate so helpful. Listened to what I was trying to pull together and had several ideas for me to consider. Transaction and delivery scheduling was seamless.

Outstanding assistance with two different sales women. I highly recommend Michaelene Majestic and her coworker.

Loved shopping at Ashley this morning !! Got beautiful furniture. Greta was wonderful..helped me pick everything out !!! She made it so easy and fun !!!

Greta was very knowledgeable and worked with us to get just what we wanted! Excellent customer service! Thank you!

Im not much of a shopper. I know what i wanted when I went in, and explained what I wanted, and they brought me right to it. It was great, I got what I wanted and was in and out. No waiting onoaperwork and my purchase was in stock. Not like other places where you have to wait 3 to 6 weeks. I was very happy.

Malika was great !!!! Very helpful

Was hesitant to buy at Ashley at first now knowing that they have high quality furnitures (tagged as Gold Quality). Jami assisted me and answered all my questions and concerns. She is very professional and helpful. I had a problem with my Ashley credit card but they stayed with me until it was resolved with the bank. Shoutout also to her manager Michaelene. 👌👍

We stopped in to look at bed frames. We had the pleasure of meeting Mikey. She was very kind and was there for questions when we needed her

I purchase a Power Lift Recliner Saturday for my dad, who just had surgery and couldn't come into the store. It won't meet his needs unfortanelty. Ashley refused a return on the item after just one day which I drove to the warehouse to pick up. I will not be recommending anyone buy here. Update: It's just an auto response from Ashley. After to contact which two people. Issue will not be addressed.

Malika was amazing!! We took a long time deciding on the living room set we wanted and she was so patient and helpful with everything! Make sure to ask for her at either the Geneva or Naperville location if she is there! Will be buying all of my furniture from her in the future!

Ask for Malika if you’re shopping at this Ashley or if you’re at the Naperville location!! I truly cannot stress enough how kind, patient, and informative she was. I would give her 10 stars if I could. Give this woman a raise!! Haha, thank you so much Malika, we wouldn’t have found the perfect couch if it weren’t for her! :)

Had a great experience today at Ashley store in Geneva. No pushy sales people, allowed us to shop, answered our questions and we bought a new couch and recliner. Will buy from here again.

My sales rep, Sania, is amazing. She is very friendly, caring and personable. She made sure I was satisfied with everything I purchased. I highly recommend that anyone that goes to this location asks for her, you will not be disappointed.

Great store and no pressure sales environment. Thank you!

Malika was awesome in helping us pick out an end table and coffee table set! One of the best shopping experiences in my lifetime. Thank you Malika!

We walked in with the mind set of just looking but we found what we were looking for and it was a great deal. Also we liked that we were not followed thru the store by any pushy salesperson. The sales person that helped us was well knowledged and very, very nice. Great all around experience

Very helpful in finding what we were looking for good prices fast delivery

The experience was great! Very friendly staff and I got myself an awesome couch!

Friendly staff

Great staff and nice furniture.

Excellent no pressure sales and a great selection of product. Highly recommend

Paria was very helpful - showed us where the items that we were looking for and gave us the space to browse. Checked on us and helped us get the best price on our chairs.

Michaelene was so helpful in finding our new couch. She knew their inventory and products really well and did not put any pressure on us. It was a great experience!

Working with Michaelena Majestic was easy and painless. Delivery was fast and on time. Have already recommended this store to several friends.

Malika was so helpful and patient. She made the process easy, and was never pushy!

Would give zero stars if I could absolute worst shopping experience I have ever had. Promised to get the furniture there faster than other companies and then cancel your delivery and push it back 3 weeks. Added extra furniture onto our order that I said in store would not fit in our house which we then got charged and they tried to deliver it. They email and call you 50 times to schedule deliveries that are already scheduled and then will call you put you on hold for several minutes then hang up on you without saying a word. Their customer service is non existent and you have to call to figure out when your deliveries will be because they sure as hell won't be on time and they sure as hell won't inform you of it. Good luck getting someone on the phone. Awful company darvin sells the same stuff and actually has accurate info on when they can deliver it. This place has wasted my money and hours of my time with their incompetence.

Great customer service and a very knowledgeable staff!

Terrific! Going what I needed and the sales lady was most helpful.

Me and my husband had been in this store twice and we were lucky because we encountered the same sales person on different dates Mikey was so helpful and patient. I shoild give her more than 5 stars. I will definitely go back there again.

Greta was great very informative and figured a frat couch for my space!

Samoa. Did a great job of helping me with my purchase today!

Paria was fantastic so friendly ,professional and knew her job very well . Gave me all the information I needed and explained it very well for the purchase of my couch . She is definitely a keeper!!

Quick and easy

Malika was awesome. She found a bunch that I’ve been searching for for a day and a half and helped me out quickly. She was awesome.

We’ve gotten multiple pieces of furniture from here and it’s overall a great experience. My only issue with them is the false advertising marketing tactics for financing. They have a price listed on the furniture but there’s always some catch to that price that’s only revealed to you once you’re about to sign for the furniture. So just know when you're going in that you need to fight to get the posted price or else you’ll end up paying more than you think.

Ask for Paria! She was extremely patient with my family and I and helped furnish my entire house at a more than affordable price! She even made a few suggestions that really helped with my decision making. 10/10 recommend!!!

Greta was great to work with. I am so indecisive- she definitely helped me choose the right couch and chair that I needed!

I've been thrilled with Ashley furniture for many years. I bought a recliner today. Seemed expensive but 25% off brought it down right where I needed it to be pricewise. My sales professional, Sania, met me at the door and guided me right to the power recliners. Being handicapped, not having to navigate the huge store to find things was wonderful. Great place!!

Sania was amazing went above and beyond and was so helpful we are so excited for our new pieces we purchased!

Greta was awesome to work with! She led me to exactly what I was looking for, checkout was a breeze and arranged the full delivery service for days later! Have purchased many pieces from Ashley and will keep going back!

I was greeted by a sales person and then was left to ‘meander’ the store (perfect- no high pressure sales pitches). She was nearby when I had questions and helped me find what I wanted. Not my first experience with Ashley and all have been excellent. Quality product, professional staff, great value.

Horrible customer service. A storage bench that was on sale due to being a floor item was marked almost 200% from the price online (priced at $649.99 and online the price was only $349.99). Then they provided a 50% floor discount on the item, so I basically ended up paying close to the online price after the so called "50%". I spoke with corporate and corporate customer service was top notch. However, the customer service at the store was horrible - the person that picked up told me the manager was not available, then 2 minutes into the call, the manager miraculously jumped in the call and she indicated she was listening to our conversation. I cancelled 2 out of the 3 items purchased and will be repurchasing either online or through a different location. Pictures attached shows the price difference explained above.

Low pressure sales folks but very helpful. Nice selection, I had a list of about 5 or 6 things I wanted/needed to finish up a room and I was in and out of there in about an hour. Sania assisted me, she was kind and efficient.

Malika was absolutely amazing! From the second we called to inquire about what we were looking for she was so sweet and helpful I came back twice more to her! When we came back to purchase she noticed us IMMEDIATELY and jumped up to welcome us with excitement. She was the sweetest thing ever and she lights up the room with her kindness and customer service. We really felt as she was trying to help us find what we were looking for rather than feeling like it was a transaction. Coming from someone who works customer service Malika is a rare find and she inspired me to use her energy in my own place of work! We will definitely come back to her with future purchases! Thank you Malika!

I had a great experience with my mattress purchase. Greta was amazing!

Greta was wonderful. She took the time to listen to our thoughts and then showed us options. Furniture is sturdy. Would shop here again.

Jami was very helpful.

I had a fantastic experience working with Malika Clark in Geneva, Illinois. She was incredibly informative, friendly, and truly helpful throughout the entire process. She took the time to listen carefully to my needs and preferences, offering excellent suggestions without ever being pushy. Her knowledge of the products and attention to detail made the whole experience stress-free and enjoyable. I highly recommend working with her if you’re looking for outstanding customer service!

Instant reliable service.

So far, so good. Need a sofa bed, for house guests. Checked out Ashley, as I'm on a tight budget. Called my local store and got great ordering assistance. Now. I just hope the leather couch is as good as the service!

I wish I could give them 0 stars. My last purchase with this store was the single worst retail customer service experience in my life. I purchased a table and chairs and had told the salesperson I wanted the 60 month payment plan being advertised by the store at the time. The salesperson told me with that payment plan the table would be full price and I would be required to put 10% down at the time of purchase. I agreed to both of these terms and the salesperson went over what my monthly payments would be on this financing plan. Weeks after the table was delivered I received my billing statement that showed I had a 6 month financing plan. My monthly payment went for $16 to almost $160 per month. I called the salesperson to have it adjusted to the plan I was told I was signing for and they told me the store manager would accommodate this. However, when I called back and talked to the store manager I was told they could not and would not honor my request since I already signed for the furniture. I have talked to multiple agents from Ashley corporate and all of them have told me that according to their corporate policy the store manager has the ability to adjust the payment plan, even after the furniture has been signed for. I am not sure why the store manager is determined to go against their corporate policy to not help a customer. I will never step foot in an Ashley Furniture store again.

We are so pleased with Ashley Furniture Store in Geneva, IL. Our associate, Sania Ali, was simply amazing. She went over and above what was expected. She listened to our needs, made valuable suggestions and was very patient with our specific needs. Her communication with my husband and I was excellent. We furnished our entire home and she helped us stay within our budget, while being sure we had everything we needed and desired. I recommend you ask for Sania Ali…….she is the BEST! Thank you, Sania.

I already knew what i wanted when I arrived at Ashley so my sales woman was quick and efficient.

I had a special request because of a time constraint and Ashley was able to accommodate. Made things easy for us!

It was great walking into Ashley furniture and not having somebody breathing behind your neck. Sales person was very knowledgeable and very nice. Never felt any pressure and always was there during the purchase for questions

In and out easy find and purchase!

Such great staff and super passionate about what the sell and informative about the products they carry.

We have never been there before. We had friendly, knowledgeable assistance immediately. They have a wide floor selection of various models of sofas, and varying degrees of included technology. We found what we wanted, and signed for it - all within an hour. Delivery in 6 days, too. Unbelievable. Thank you so much Michaelene!

Great customer service, Greta Davis was so helpful

Really great experience, very friendly salesman really helped us out even at the end and got our of delivery within five days. 👍🏻👍🏻

(Translated by Google) Very good attention (Original) Muy buena atención

Great place and prices!

Excellent

Very easy to work with, quick process

Greta was fantastic! I told her what I was looking for and she narrowed my search down so I could make my pick. I'm so excited to get my sectional next week!

Greta was patient kind and knowledgeable. What else could you ask for.

Had a great experience! Very friendly and helpful staff. Malika went above and beyond the moment I walked into the store and even days after my purchase. I’d definitely recommend!

Very nice furniture and helpful sales people.

GREAT CUSTOMER SERVICE

Nice sales rep, great price

Sania at the Geneva store was great. Very personable and knowledgeable. She made our furniture shopping very pleasant.

I bought a sectional, the table in the picture and a cabinet from Ashley Furniture in Geneva. My sales person Sania was wonderful she helped us in picking out the set and was very informative. I would have rated this 5 stars but when they delivered my sectional one of the recliners was manufactured incorrectly and the delivery driver insisted we keep it and the would send a technician to examine it. Well I got the distributor on the phone and let them know my issue they were no help. Then I got Sania and her manager involved and they were wonderful the got the distributor to exchange to part that was wrong and it was resolved quickly. My next issue was the cabinet we ordered it kept getting rescheduled for 6 weeks after the last time they want to reschedule I went back to the store and spoke to the Manager and she was able to cancel the cabinet order. Thanks to the staff at Ashley Furniture for all their help. They are the reason I rated this above average. See pictures attached you can see the one that was manufactured incorrectly and the other is the corrected final delivery all replaced.

Had a great experience with Greta! Very helpful and friendly.

Just as before on our previous purchase, Greta was absolutely a wonderful Ashley associate. That made all the difference!

Staff seemed indifferent. Was handed a flyer to carry around so you would know I was acknowledged when entering. Horrible policy! We left the paper and the store. Talk to me, point me in a direction and be available for questions. Don't tell me to take a picture of what I'm interested in and find you.

Greata is Simply awesome to deal with. Professional really listens to my wants and came through

Coron woods did an excellent job ! Very personable and helpful .

Paria, was was great in explaining every aspect of the mattresses we looked at, the benefits of mattress and delivery and pickup of old mattress. Friendly atmosphere.

Excellent experience. Very kind and courteous staff.

Good service

Only 4 stars because the item I really needed is on backorder for weeks! I’ve never had to wait this long for furniture from Ashley! That being said my sales girl did a fantastic job helping me and was very patient and kind.

Furniture was delivered on the day it was scheduled. Delivery team handled the furniture well and didn't damage anything in the house. My driveway now has a three oil stains from the delivery truck however. That's not great.

We worked with Malika to find the perfect dining room set, along with bedroom furniture. She helped bring our vision to life and also showed us different options that helped tie different pieces together. We liked the dining room set so much that we got the bedroom furniture from the same product family! Malika was extremely helpful, energetic, and positive and made our experience at Ashley amazing. We can’t wait to work with Malika again in the future!

Stopped in to browse for bedroom and dining room furniture. Malika Clark was there to field any questions and help build out exactly what we were looking for! 10/10 service, 10/10 product knowledge and 10/10 experience overall. Will definitely be shopping with Malika again on all furniture needs going forward!

Our Sales person was awesome (Greta) and answered all our questions. Gave us all the info needed to make our decision.

Tried to give them money today. Was ignored by EVERYONE at the center sales station. We even asked to talk to someone and didn't get an answer. I guess we saved money. Will buy furniture elsewhere.

The Geneva Ashley Furniture is amazing! Beautiful and large selection of furniture! I had the most helpful and kind salesperson. Malika from the Naperville store met me at the Geneva location while their store renovates. In my mind she and the Geneva Store Manager deserved my business. Will shop here again. Five Stars !

Very helpful saleperson in the beginning and thru the sale. Day of delivery the loveseat looked very good. Later looked at it more closely and noticed 1 cushions did not matchup properly against the other one. The 1 cushion was overstuffed and did not sit properly, and the cushions were rock hard which hurt our backs. Went back to the salesperson ( the next day ) and informed her about this and the only things she would say is I told you to not accept the delivery. Said this 3 or 4 times and refused to help us further. Also gave us a phone number for repair service.

Wonderful experience with Malika. Everyone including her manager, Mikaelene (Mikey), were so helpful and patient! We spent countless hours picking out everything and cannot wait for everything to be delivered.

Greta and Mikaelene (Mikey) were awesome to work with while picking out new furniture quickly. They were understanding to me not buying everything on my list because I needed to purchase a loveseat at another good furniture store. I decided to spread out my business within the community, can’t fault me for that, and Greta was very understanding and helped me purchase my other awesome pieces of furniture! Thank you!

It was a very good experience and a professional salesperson

We worked with Greta and she was fabulous! Very knowledgeable and knew exactly what I was looking for!

Jami was great and very helpful. Good sale going on and found just what we were looking for. Thanks much.

Michaelena Majestic was very helpful on choosing a non-traditional living room. We had an idea, but didn’t know the configuration possibilities. The website was not as helpful plus slow. She helped with that and the color scheme as well. We are very happy with the results. Now just waiting for the delivery.

Our experience in purchasing our furniture was very positive…Sania Ali was very helpful and knowledgeable…she was very efficient with our application process and offered information about our home delivery process…we will be back for sure!!

Good

Greta is amazing and very responsive. Needed something quick and she got it done.

I was pleased with the brightness and appearance of the store when I entered and greeted right away. Jami and I spoke for a few minutes and then I was feee to.browse around. She checked in on how I was doing and the we worked together on finding items and discussed more details about products. Jami was knowledgeable, helpful, not pushy, and I enjoyed my shopping experience and purchased two items. Thank you.

My wife and I went to the location on Randall Road for their labor day sale. We were greeted by Jamie. We wanted a dresser that was listed for $499 online. It was listed at $599 in store. So the $100 off "in store only" coupon was useless, there was truly no sale. It was a complete waste of gas and time. I felt as if Jamie did nothing to leviate the situation and she had a poor attitude. Overall it was a terrible experience.

Poor experience - don't bother going to the store for their mail coupons bc they jack up the prices in store vs online so it doesn't end up being a deal with their mailers "In store only." When I called to complain about the experience I had last week (having to drive all the way to store thinking I could use a coupon vs just doing it online) the managers response was "well you're keeping families fed by coming to the store vs going online" ... bc I am paying their commission. I have a family to feed too and wasting gas and time over a scam is ridiculous.

Greta was fantastic. We told her exactly what we were wanting to purchase. We were in and out of the store in 20 minutes.

I knew what I wanted to order from online. I just needed to see it in person. The sale transaction totaled 20 minutes. Quick and easy!

We had a very good experience at Ashley furniture. Roman was helpful but not pushy, gave us space to look around . But when we needed help he was there to help.

It was a very useful experience and very well explained everything about what we want to know.

Jami was helpful. They had a decent selection of rocking recliners, which was nice. We were able to pick something out, and have it delivered within 2ish weeks. We paid a decent price too for what we chose.

Greta was amazing and made everything so easy with her professionalism and knowledge. What an assert to your store!!!

Romeo was very helpful and not pushy at all! Purchase was easy and fast

Sales associate Greta seems friendly and also thinks that every customer needs a line of credit to purchase furniture. Half an hour before closing, she rushed us out the door because "we weren't ready to purchase?" And she wanted to close the store early. Only because my son told her we were not making a big purchase. So, we prefer to pay cash. Frankly, it's rude to assume that everyone needs credit to buy. Some customers make good $$ Geta!!! And can actually afford to pay cash. Rude salesperson indeed. It's sad that you lost out on a sale. Didn't give us an opportunity to finish looking at furniture. Won't ever visit your store again. Booo Greta!!!

I am so happy i got my reclining sofas Sania Ali and Romeo Flint help me they doing the amazing job. I love it

Michealene sold me a very nice reclining leather couch and a coffee table. She was very professional and also very kind. Thanks Michealene!!! My kids and I are enjoying them both!

Greta was very helpful & customer focused! Thank you:)

We appreciated Greta’s knowledge, insight and expertise. She gave us advice and allowed us time to make decisions without excess pressure.

Romeo was our floor sales rep and he was fantastic. Very friendly and knowledgeable. He made the whole experience a breeze and has earned my future business

I had a really great experience shopping at Ashley. The sales rep (Greta) was Awesome, amazing and knowledgeable. I’ll do another review once my furniture gets to my home and let you know how that all goes.

Was an easy purchase as we knew what we wanted. Jami helped us with the final paperwork etc.

Was looking for a specific recliner. Found it at this supplier. Was able to purchase while out of state and get delivery setup. Easy process. Miss Majestic was a pleasure to work with. 😊

Tried to buy a $350 table and had to provide name, address, email, phone number, DL number, exp date. Nowhere else is this info required for a simple purchase. This was my last visit to any Ashley store.

Greta is such a asset to your team. So knowledgeable and friendly. Thank you for a great transaction!

Our saleslady, Jami was very helpful to make our experience very easy. We never felt that we were being pushed to make our decisions.

We stopped by at Geneva Ashley store. We experienced very personalized service. First person greeted us Peria she was so sweet. We did not go that day to buy, just wanted to look but the service we received convinced us to buy the same day. We ended up buying mattress. Sania also helped us understanding terms and conditions. She was very helpful and very sweet! Since the service we received made us go next day again to look more furniture, next day Jamie greeted us and she gladly helped us and made us comfortable and said Paria is not here but she will assist us with any questions we have. So over all Geneva Ashley store have good people working there who give customers personalized service. We will definitely go again in near future to buy more furniture.

Excellent customer service!!

I had the pleasure of working with Sania Ali. She is so knowledgeable and pleasant that it was a wonderful experience. Thanks to her suggestions , I found the chairs to go with the sofa I bought. I highly recommend Ashley Furniture in Geneva, Illinois as well as Sania !

Sonia was wonderful.

Greta was fantastic to work with!

We had such a great experience at Ashley! Our sales rep - Greta - was amazing! She let no us know about the sales when we walked in and let us be while we looked around, only checking on us once. It was so nice to look around at our own pace without any pressure to buy. We’ll definitely be shopping there again. The store was very clean and organized as well.

Came back ready to make a purchase. Asked twice for sales associate who had originally assisted us. Woman who “paged” her was apathetic at best. Did not tell us that the associate was busy loading truck. We waited a very long time and almost walked out. Then sales associate did not apply discount and my husband had to show her online price because she said price was correct. Next time we will place the order online. However, in the end the furniture was beautiful and the actual delivery was great.

Hundred percent happy, OK great people! Thank you

Greta was patient and helpful working through my current health challenges to get the right furniture for my needs.

Love the furniture, Service was very nice and overall cares for the clients!

Team was knowledgeable and helpful in getting everything I needed quickly!

Excellent service and help from Briana at our Geneva store, and the delivery guys were simply awesome!

Our experience was great. We really appreciated the customer service from Dan Smith. He was very knowledgeable and friendly. Overall great experience because of him.

Greta was terrific and very helpful. I wish delivery was not so expensive but, everything else was great.

Romeo is great…knowledgeable or smart enough to go find out things if he doesn’t know them! For sales it’s is great. Still waiting for furniture to be delivered…

Very friendly and helpful service to answer my questions.

Sania did a fabulous job as my sales person when I bought my new sectional couch today. She was very knowledgeable and kind and had all the answers to all my questions, etc.

Ask for Greta!! She’s the absolute best!

Wednesday we went to look around and were blown away at how accommodating our sales associate was she helped us find the perfect set for our living room we will definitely be back in the future

Paid for an overpriced computer desk that doesn’t even work (sit stand functionality doesn’t work). Delivery was over $100 and they didn’t assemble the desk, leaving us to sign for it before we knew if it worked or not. We can’t return it or replace it now that we signed for it and customer service told us there’s nothing they will do. Stay away they do not care about you

Greta was very nice and helpful. My husband is handicapped and has trouble getting up from a couch or chair. She saw that he was struggling and suggested a much better option for him. Best experience with Ashley so far ( we have purchased many times mea).

We had heard good things about Ashley Furniture as a whole, but our last experience was far from stellar. When we ordered our couch, we had confirmed a delivery time 4 weeks away. This automated system confirmed the delivery time and then two days before the day occurred, we got a note that the couch was not going to be ready for another month (8 weeks total). The Ashley system then confirmed a 2nd delivery date, a full month later than expected and just one day before that delivery we got a notification that the couch was still not ready and was delayed another 4 weeks (12 weeks from ordering total). It was really strange that the system would tell us the couch was not available just a day or two before delivery each time, you would have thought they'd have known sooner. The sales rep who sold our account did credit some of the cost back to serve. Overall the couch did finally arrive today and it is the product we expected, however, the communication lapses on the delivery were indeed challenging.

It was good Greta was amazing and very kind.

Paria was great and so easy to work with.

Very pleased with the service and the table and chairs we purchased!

I have shopped and made two purchases over the last 3 years with very positive experiences. Unfortunately, my recent purchase last weekend will be my last with Ashley as their customer service is unaccommodating when dealing with an issue. I went in and purchased a queen sized mattress and mattress protector. The protector was $120, which seemed expensive for what it was, but I mentally justified the price tag as high quality. Upon getting home and opening the package, I realized the protector was really a glorified fitted sheet with a thin "barrier layer" on top. I was disappointed and decided I would return it and purchase a protector elsewhere. Upon entering the store I was greeted by an associate who immediately told me returns were not accepted. I was surprised to hear this as I was never told during my purchase that sales were final and I would not be able to return anything. I was told I could speak with the manager if I would like which I agreed to. After waiting 15 minutes, I was informed by the manager that a notice about the sale being final should have been on my receipt. I informed them I was never informed that this was a policy nor did I realize it was a part of my contract. I was then fed what felt like a cop out excuse that "bedding cannot be returned new or used due to hygiene policies because it cannot be resold to another customer" I was told this was a "strict policy in the state". This is a ridiculous statement considering plenty of online mattress companies will sell you a whole mattress and allow return if you are unhappy with the product. At the end of the day, I accept and understand that the customer's responsibility is understanding what you are agreeing to when making a purchase, but I also feel it is incredibly deceptive to be rushed through a purchase and not be told what you are signing. Responsibility goes both ways and I don't feel Ashley is holding up their end of the deal. I'm glad to know there are so many stores in the area just like Ashley where I can spend my money, because another dollar will never be spent here by me.

Great sales lady and memorial day sales.

Amazing service from Paria Pakravan , extremely professional and kind, will help you find the right style for you!, thank you

Greta is so knowledgeable, professional, patient. I look forward to working with her again. Greta is wonderful.

Paria was great to work with. She showed us every option and also met our expectations on what we want to buy. We will be back and recommend more people to her.

We had a great experience. Greta Davis is a very kind and professional person! Thank you! Mike Gaspari

Sania was very friendly, informed, and professional.

Dan is terrific salesman. Everyone was very nice and helpful.

Romero was an outstanding salesperson. He did not rush me and researched all options i was looking for. I am a picky furniture shopper. He was kind ,patient and knowledgeable. If he didnt have the answer he asked. Would recommend him. I did make a nice purchase with this young man

The store has a great selection of furniture, a very warm atmosphere and the sales people are friendly, helpful and non intrusive. Greta was wonderful, greeted us at the door, then left alone unless we had questions or were ready to purchase. I’m very satisfied

Dan was the best! Very professional and courteous. He introduced himself, explained the sale that was currently running, left us to our wandering, answered all of our questions, walked us through our purchase, explained the delivery process to a tee. Fast forward 4 days and our delivery tracking worked like a charm, continuous updates and confirmation throughout the week leading up to it. Assembly was quick and quality. The crew was respectful and friendly. We are in love with our purchase and haven’t even used it yet. Thank you Ashley Home Store - Geneva! We will be back!

greta went out of her way to be extremely helpful i’m getting me the loveseat that when I wanted she was polite, thorough, and efficient. It was a very easy No hassle experience. Thank you!

(Translated by Google) very friendly, special attention from Sonia our sales sorry (Original) very friendly ,special atención from Sonia our sales perdón

Great experience. We will be back for more. Thanks

Went there not looking to buy, but Mickey was awesome, worked with us get us what we wanted. Would go there again.

Was impressed with the professionalism of the sales person, s Sania. She was always available to answer any questions.

Greta was our sales person. She introduced herself as we walked into the store and told us about the sales that were available and how to find prices for the furniture. She then pointed us in the right direction for what we were looking for. And then left us alone to try out furniture. She did check in on us but wasn’t overbearing. Just the right amount of contact. That’s why we bought from Ashley.

Thanks to our salesman Dan Smith! Only recommendation I would make is for the store as a whole. Take items off the floor if no longer available.

I knew better and only went in to redeem a $300.00 store credit. My intention was to not spend anymore than the credit so we searched and searched until we found 2 items that would be less than $300.00. When we went to check out the person could not process the sale because their system showed a credit card dispute from a disastrous experience over a year ago. The dispute has long been resolved. Of course, “ their hands were tied and it was out of their control.” We went to lunch to allow them time to correct their error and when we returned the still had not corrected their issue, they had no time frame for when it would be corrected and offered the same excuse as before. At this point my history with Ashley told me they would never resolve the matter so I left them the store credit paper and forfeited the poor quality overpriced items we’d selected. I cannot say anything nice about Ashley furniture. Their products are inferior, their service is the worst and literally no one has the ability to resolve any issue. Check the BBB who currently has them at 1.08 out of 5 stars.

It was quick and easy because they have furniture I love. They have a friendly and helpful staff too.

Amazing service! All of our questions were answered and the staff was very friendly. Will recommend to friends and family.

They greet you at the door, but they let you browse without someone looking over your shoulder. Final selection and checkout smooth.

Great interaction with the sales associate. Very knowledgeable and helpful. Lead me to the exact piece i was looking for then figured out a 2nd option and gave me all I needed to know on the better 2nd option. Wonderful experience.

Great greeting and selections! Wonderful options and pricing!

Dan was very helpful and knowledgeable about the front room set we purchased.

Great store so nice and does everything they can to get you took care of Greta was so sweet

Great purchase Great Prices, and great service from Greta Davis.

I’m very happy with Ashley furniture , the salesperson (Greta ) was really helpful. Great place to shop for furniture.

Well start off storing Batavia has rude salesperson I went in for some couches a recliner and some end tables which we're supposed to be on sale but because you didn't have them in your store you charged me full price plus he added on another almost $500 for the end tables when they were $299 on line basically I was overcharged for everything so today I will be canceling my order came home and thought about it and thought he shouldn't have overcharged me that much money it was 25% discount but when I got there he only would give me 15 very rude I won't be going there again mind you he was also rude to my two friends that went with me he told them to be quiet and sit there and eat popcorn he was being really rude could have been that maybe I'm Hispanic because I did notice a little different than how they treated everybody else I'm just as good as anybody else that walked in that place but felt discriminated thank you

Greta at the Geneva, IL location provided excellent service. Thank you, Greta!

Great experience with Greta! I had some issues regarding pricing in store vs online. The store was very accommodating and took care of everything. I really like the sofa so far which was suggested by Greta!

Dan@ Ashley's have been amazing to my wife and I. He has been very attentive to all our needs from the first time we've came in. We will continue to shop with Ashley for all our home's needs.

Very pleased with Sania Ali, who explained everything very well. Great job!

Wide variety and easy to shop and look around without someone following you around trying to get the sale. Greta assisted us and was very helpful and also gave us plenty of space to browse. She answered all of our questions and made everything a quick and easy process.

1/2 star star is only what I can give to the lady showroom sales rep who didn't like my first comment and turn back and left me alone. Here, I went to buy sectionals, she said , look around and call me later if you like any of them. My comment little comment was, Well I need to buy sofas or sectionals asap BUT they all are already losing the original shape in the showroom and they look wavy. She turn back and left me. That's rude! That's not professional 😐 She had a mad face since the begging and no personality at all. Is like If you shut up and buy I'll sell it to you, otherwise bye 👋 I left, I went next door to Walter Smithe where they treated me very well and they are very welcoming, they have manners and are very polite. I ordered the furniture I needed. (Try it yourself and see the difference)

Dan was great!! Thank you for your assistance!!

Greta and Dan took great care of us! They helped navigate through the store and provide insight on certain deals. They were a huge help in buying a lot of the furniture for our home!

Great experience buying a mattress at Ashley!!! Excellent (non-pushy) knowledgeable, friendly sales person. Delivery tomorrow!!! 2days.

Sania Ali was courteous, professional and respectful. No high pressure sale tactics.

Very impressive store. We had Greta helping us. She showed us what we were looking for and then left us alone to decide. I really liked that she didn't pressure us. Kudos to Greta.

It was a great experience the assistant manager helped us and she was great.we were allowed to browse without feeling pressured and she gave us all the information we needed to make our purchase.we actually bought more due to her helpfulness

I had a nice experience I bought a bed the associate was very helpful and knowledgeable

We had a great experience at the Ashley store in Geneva. Briana was extremely helpful and answered all of our questions. We can not wait to get our chair!

Our sales agent (Dan) was no pressure sales. We had a nice experience at Ashley.

Dan Smith was a wonderful salesperson. He helped with everything we needed.

Nice store, nice floor persons

Awesome service and reasonable prices.

Salesman was polite when we walked in and quickly offered help if needed and was kind to let us browse. We just went happy with the selection.

Sales associate was very helpful, informative, & friendly. With her help we were able to find a bedroom set and lamp table we liked.

Dan was a great individual and professional recommend him anytime to assist anyone in any future purchases, thank you Dan for your time and professional advice and assistance

Lovely sales lady Greta Davis! Bed comfy and accommodating as to our delivery achy. Very helpful

Bri gave us great service and answered all our questions. We found some great items for kids bedroom! Super excited for it all.

Was a wonderful experience returning to Ashley in Geneva and having Greta take great care of us once again

I looked at the Ashley website earlier today and identified several sofas which met my needs. Upon arriving at the Geneva store I was greeted by Brianna who was very helpful. I was directed to floor models of sofas which I then sat on, tested and found one that was suitable for my needs. It was on sale which was another plus as well as available for delivery. I made the purchase and arranged for delivery on a date of my choosing. Thus far it was a very satisfying experience.

Sonja is really great. She knew what she was saying in the sleep bed. She took her time to explain the difference between the mattress. Sonja and her employer were very helpful and friendly. Thank you for everything. You were very helpful.

Very nice! Clerk was very helpful, professional and friendly. Enjoyed walking through the store also!😊

Had a wonderful experience. Brianna was friendly, knowledgeable and efficient. She expertly answered all our questions and helped us find exactly what we needed.

Love Greta

Helpful, knowledgeable, friendly.

Had a great experience at the Ashley Homestore Geneva today! Sania was so helpful and we got a beautiful couch and dining room table. We will be back!

We were very happy with the service we received at Ashley furniture. Greta was a great help and very knowledgeable. I loved that we could follow the delivery truck on my phone. The setup of my mattress was done quickly and professionally. I will definitely shop there again.

We loved our experience at the Ashley store! Low key, no pressure, and knowledgeable. We've looked and looked for a new recliner and found it at Ashley. We're so pleased, can't say enough. Loved our saleswoman!!! We would give more stars if we could!

Great selection and outstanding customer service from our salesperson, Greta.

Greta was very helpful and very nice! Process to get approved for their program is very quick and easy!

Bait and switch. Just like they were being sued for in California. Say one thing on the web site and a different thing in the store.Read other reviews,it’s not just this store it’s all the stores. Make sure you read everything before you sign or pay for anything.

Good

Greta was very thorough and helpful.

Delivery team damaged our property due to negligence and refuse to repair. Very disappointed.

Very great service and people. An awesome experience

Excellent treatment, Mr. Juan was very attentive and kind. We are happy with our purchase.

Simple, easy, straight forward process. Brianna helped us find the perfect couch for our home!

Briana H. Was excellent to work with, professional and kind. She was able to locate exactly what I was looking for, looking forward to the delivery!

They are great with notifying you when the delivery is on its way to your home . I think it is the best experience we have had with a delivery service.

This was my first time visiting an Ashley store to purchase anything. I had talked to Sania Ali on the phone to see if they had the sofa I had seen on the web in the showroom to test sitting on it. She said they did and when I got to the store she greeted me showed me the sofa I was looking at and others. She then provided me with a discounted quote for the sofa in a very professional manner. She explained everything from delivery very well. And I purchased the sofa. Sania Ali is a great asset for this store and represented Ashley furniture in a very professional manner. I will ask for her again and suggest that you do as well.

Briana Harris was really knowledgeable and friendly.

Salesperson was excellent. Very pleasant and enjoyable experience. Found exactly what we wanted.

Sonia was fantastic! Great experience.

Rich was fantastic! Great customer service, friendly and super helpful.

Brianna was an excellent sales representative. I called the store the day before to confirm a dining set was on display. She was pleasant over the phone and in the store. She provided excellent service and answered all my questions during my purchases.

Amazing experience, Juan Gomez was the specialist helping me out and he was incredible he showed me different varieties on mattresses to help me find the perfect fit for me. Best experience thank you so much!

I shop at Ashley exclusively because of Greta Davis. She is the best in the business.

Our sales rep Dan was great, not overbearing and very helpful. Couldn't make up our mind that day but came back today. Dan was unavailable and Briana stepped in and helped us. She was great, very knowledgeable about all the sectionals, their inventory, covered all pricing/payment options and insurance coverage. Thank you Dan and Briana for all your help!

My girlfriend and I have worked with Greta before. She is the perfect balance of being helpful without being pushy at all. We told her we were looking for and she showed us all of our options. We found exactly what we wanted and the entire process was quick and easy. I look forward to coming back for future purchases.

Rich was helpful, very helpful but in no way pushy. Perfect

We ordered a couch and loveseat and it came the day it was scheduled. We had no issues.

Dan was awesome! He was very kind and greeted us and very professional

Greta did outstanding job. This is a second time I am purchasing furnitures from Ashley and I always look for her. She is friendly, professional she really enjoyed her job. Thank you

Rich was fantastic

After entering store in Geneva, I was pleasantly greeted by Rich; he was very helpful assisting in securing item, in which I later purchased. He was patient. Unfortunately, I didn't recall the correct name of item. Shortly thereafter, the search was accomplished, thanks to Rich. And now, I am looking forward to delivery!

Ok items but customer service is not trained and they cannot answer any questions or help with anything. Just referral to an AI bot or automated system phone number. It's impossible to get a human to answer a question. Do not buy anything from here. Waste of time and money. I have so much Ashley furniture now that is just garbage because they don't have any customer service.

Very helpful and straightforward. Super happy with my first time experience.

Very attentive and knowledgeable

We absolutely love the fact that we could look around and find what we had in mind for our home. No pressure!! Found something we liked on our budget!! Thanks Brianna!!!

(Translated by Google) Possibly (Original) Ggf

This company has the worse quality and customer service. We ordered living room furniture months ago that was damaged during delivery. We cannot get it repaired or replaced and cannot get a return call after multiple calls and hours on hold. Now we are stuck with damaged furniture and no resolution in sight. Months and months waiting for repairs or help. Notice they respond to the positive reviews, but add a negative review, and they quickly solicit positive reviews to bury the negative comments. A lot of "thanks for the positive review" but none on how they can help with the problems in the poor reviews. How about providing a phone number or email to a real person that can help besides sending you into a call center or a text bot. Buyers should take time to read the negative reviews. Most of them center on quality and poor customer service. Better yet, go look at the reviews on the corporate website. Nice stuff in the store, but good luck if you have a problem. You are SOL. Hey Ashley, will you reply and help or bury me too?

The delivery man was kind enough to return when we missed the original delivery time. Thank you!!!

Highly satisfied with the showroom variety and delivery service!

We had such a great experience with our sales professional, Sania. She was very helpful with helping us find the perfect sofa set.

We purchased a couch in March and they damaged it during installation. We have been waiting, emailing and calling to get it repaired but we cannot talk to a live person. Emails or automated text messages are all you will get. I have tried multiple times to talk to someone but they do not call you back or you are left on hold forever. We finally received a replacement piece in September to repair the couch but the first available appointment was in December, remember this started in March! Today the repair team shows up takes one look at the job and says it was a two hour repair job and they only scheduled them for 45 minutes so they packed up and left. I am now on hold again for the last 42 minutes so I resort to writing this review which will probably never get a sincere response. I am to the point of calling our credit card company to reverse payment. They can come pick this couch up and we will go somewhere else where they care about customer service.

Very professional We were taking care right away! Highly recommended!

Ashley has beautiful products, the staff can be helpful but not always super knowledgeable. Delivery is always on time, accurate, and quick. But once again, one item has slight issues. Last time it was the bedframe that had a giant big gash in the wood and this time it was my cream colored ottoman having a dark black spot on it. I was told someone would call me today to come out and clean it, but never heard from anyone. Hoping they will call tomorrow otherwise I will once again be chasing Ashley furniture down after a delivery

Breanna Harris was an awesome advisor at Ashley Furniture! She did a great job landing us in just the right items, and was so efficient and professional...a great experience!

Briana was extremely helpful and very kind !

Very helpful, honored the price

Our sales person, Sania, was great helping us getting our furniture . Very happy customer here!

There is no return policy when ordering a seating piece. NO WAY TO RETURN A COUCH THAT YOU BUY. After you buy it, if you don't like it, you're stuck with it. The piece we were interested in was not in the showroom, so we couldn't try it out. The sales person said it could be ordered and delivered to the home or local warehouse for pickup. If you don't like it, you're stuck with it as NOTHING IS RETURNABLE, according to the salesperson. Would you buy something that can't be returned? We didn't.

Nice sales person let us browse and enjoy the experience of picking out our sectional with just the right amount of interaction with us .

Friendly, knowledgeable and efficient. Greta took us right to what we were looking for.

Briana Harris is the best and I wish she was the salesperson everywhere I needed to buy anything. Our Black Friday experience at Ashley did not disappoint. My wife and I were shopping with her parents for a new living room furniture set for their home and secondarily for a new sofa for ourselves. Upon entering the store, we were approached by Briana Harris who was immediately welcoming and friendly. She provided us with all of the information for the days sales and discounts, let us know where to find her, and encouraged us to look around at our own pace. We moved all over the store testing pieces and Briana was great about checking in on us. Once a decision had been made, Briana was incredible about working with us and negotiating the best deal for multiple pieces to be sent to separate homes. The sales prices were more than fair to begin with but I did not feel as if we were surprised with any hidden fees. The warranties seemed fair and also include a clause where if they are not used, the cost can be applied to your next piece. In the end, we had a great experience with excellent, personable service and got what we were looking for at a great price. Thank you again, Briana!!!

Had a wonderful experience, Sania was incredibly helpful

Posting as an FYI Buyer Beware when shopping at Ashley Furniture in Geneva. Ashley Furniture HomeStore They got me, and it was partly my fault. There’s the usual, “If you buy today, I can take $2000 off.” Whatever. Ok, so what is my TOTAL cost? $#####. Does that include tax? Well, no. Ok. Again. What is my total cost? &#####+. Ok. And they said, “You will have white glove delivery service. That means they will bring the furniture in and set it up for you.” Sort of an expected, but ok, thanks. I paid by check and I had stuff to sign. I was literally directed AWAY from the page that had the breakout on costs. “Just initial this, we’ve already gone through it all.” (Here’s MY ERROR! Trust no one!) After the fact, I realized there was an undisclosed $500 charge for delivery of one loveseat and two recliners. WHAT????? Snuck it right past me. I would have picked the furniture up myself. But it gets worse! The delivery was split between two drivers. First team did great and said you are not to sign off until the second truck gets here and you are satisfied. Truck should be here in 30 minutes. Two hours later, they show up. We were looking over the recliner, saw that it wasn’t assembled correctly. Went out to talk to the driver and they were GONE!!! 5 minutes later I get an email indicating that I signed off and accepted the entire order. The driver FORGED my signature! Follow this with two weeks of text and email with “customer service.” Not sure if it was AI responding or complete idiots. No email trail of conversations, not even a company logo. I asked about contacting the delivery company (who Ashley says is a subcontractor) and was told there was ZERO contact info for them. They do business in “tickets” therefor claim they have no address or phone number for them. I tried to do business locally. Should have went to Darvin in Orland Park as we always have. I won’t give them my business again, but if you do…double check everything!

Great experience!

Great selection and the sales reps are knowledgeable and friendly!

I have always been happy with Ashley Furniture so I am expecting the same quality as in the past. Can’t wait !

our salesperson helped us greatly with everything that we needed quick and great service We love the attention that she gave us

The thing I liked the most was that the sales people were not pushing and trying to force me to buy the first time I was in there. Juan was very polite and helpful he ended up saving me a lot of money. I will definitely be going back when I need furniture.

Sadly it wasn't good. Sañia was totally NOT worth coming with cancellation policy. I asked about cancelling and she replied 48 hrs BUT didn't say anything about the $200 mattress protector she sold me. She said it was not returnable because I walked out of the store with it. It never got opened. I told her I will return it tomorrow and speak to the manager. Ashley, how low are you ??? Won't step foot in a business that trains employees to be deceptive. Really, $200 piece of cloth ??? Mary Louise Martin

It went great for the first time and everything went accordingly.

Very helpful and worked with us to get the best deal.

Very professional, Made me aware of ongoing deals and promos, and answered all of my questions regarding my purchase and protection plan.

Our Salesman Rich is wonderful. We told him what we were looking for & he showed us options of recliners & beds. He explained all the costs & deals thoroughly, he answered all our questions. We also met with the store manager Jen, who was also very easy to understand & helpful. What we were looking for we found in Ashley & had no other stops to make. Thank You Ashley for your exceptional employees, Rich & Jen!!

Good deal with the price and the sales people are friendly

(Translated by Google) Excellent service and the items are at affordable prices...and of very good quality. Thanks Ashley. (Original) Excelente atención y los artículos están a precios cómodos....y de muy buena calidad. Gracias Ashley.

Greta is a wonderful help in the store!

Great service and great price. We always have a hard time finding furniture but we knew what we wanted this time.

If I could give 0 stars, I would. My experience with Ashley Furniture in Geneva, IL was horrible, that includes interactions with store manager Jennifer. The store manager was very unprofessional wouldn’t return calls when stated she would and most of the time not at all. For the reputation and prices, Ashley has very poor quality furniture not worth it. Our dining room set was delivered 6-7 times, and all times they were damage. Issues were ongoing for 3-4 months with very little done, never an expedited delivery. Also, furniture never came in a box despite requesting it too. First and last time purchasing from them, and will recommend any one I know to stay far away from their furniture.

My sales guy was the easiest to work with! Smooth experience from start to finish. The dining table I purchased was excellent quality. Have already recommended the Geneva Ashley to others.

oustranding Gretna extremely helpful very friendly & professional

Sania is amazing. She was able to show us exactly what we needed and she made the whole process so easy. We'll be stopping in again soon to see her for more!

I felt comfortable with my purchase and didn’t feel pressured

Very good experience and professional

I was very pleased with the exceptional customer service I received from Sania. She was able to answer every question I asked with confidence. Not pushy.

Great service from Greta!!! Will be back to purchase soon!

We stopped in to take a look at various pieces of furniture. We recently moved and wanted to replace some things. We ended up buying a new recliner, TV stand, desk, and dinette set and caught everthing on sale. Our salesman, Dan, was very helpful, without hovering over us and being overly aggressive. We will definitely be back in the future for any more furniture needs or wants.

We were greeted right away by Sania. She was great to work with and found us the best deal on our new kitchen dining set

They greeted us when we arrived but then gave us time and space to look around and try things. Very much appreciated. If they were hovering over us we would have left without buying anything

Dan Smith was very friendly and helpful! Great service!

I was quite surprised at the delivery fee charge and the cost of the warranty for such a small item. The cost was almost half of the item, and I am considering returning or asking for my money back because of that.

The sales person that help me, Briana was very helpful and wonderful. I had a good experience there.