Ashley Store | Geneva, IL 60134

Had a great experience with Greta! Very helpful and friendly.

Just as before on our previous purchase, Greta was absolutely a wonderful Ashley associate. That made all the difference!

Staff seemed indifferent. Was handed a flyer to carry around so you would know I was acknowledged when entering. Horrible policy! We left the paper and the store. Talk to me, point me in a direction and be available for questions. Don't tell me to take a picture of what I'm interested in and find you.

Greata is Simply awesome to deal with. Professional really listens to my wants and came through

Coron woods did an excellent job ! Very personable and helpful .

Paria, was was great in explaining every aspect of the mattresses we looked at, the benefits of mattress and delivery and pickup of old mattress. Friendly atmosphere.

Excellent experience. Very kind and courteous staff.

Good service

Only 4 stars because the item I really needed is on backorder for weeks! I’ve never had to wait this long for furniture from Ashley! That being said my sales girl did a fantastic job helping me and was very patient and kind.

Furniture was delivered on the day it was scheduled. Delivery team handled the furniture well and didn't damage anything in the house. My driveway now has a three oil stains from the delivery truck however. That's not great.

We worked with Malika to find the perfect dining room set, along with bedroom furniture. She helped bring our vision to life and also showed us different options that helped tie different pieces together. We liked the dining room set so much that we got the bedroom furniture from the same product family! Malika was extremely helpful, energetic, and positive and made our experience at Ashley amazing. We can’t wait to work with Malika again in the future!

Stopped in to browse for bedroom and dining room furniture. Malika Clark was there to field any questions and help build out exactly what we were looking for! 10/10 service, 10/10 product knowledge and 10/10 experience overall. Will definitely be shopping with Malika again on all furniture needs going forward!

Our Sales person was awesome (Greta) and answered all our questions. Gave us all the info needed to make our decision.

Tried to give them money today. Was ignored by EVERYONE at the center sales station. We even asked to talk to someone and didn't get an answer. I guess we saved money. Will buy furniture elsewhere.

The Geneva Ashley Furniture is amazing! Beautiful and large selection of furniture! I had the most helpful and kind salesperson. Malika from the Naperville store met me at the Geneva location while their store renovates. In my mind she and the Geneva Store Manager deserved my business. Will shop here again. Five Stars !

Very helpful saleperson in the beginning and thru the sale. Day of delivery the loveseat looked very good. Later looked at it more closely and noticed 1 cushions did not matchup properly against the other one. The 1 cushion was overstuffed and did not sit properly, and the cushions were rock hard which hurt our backs. Went back to the salesperson ( the next day ) and informed her about this and the only things she would say is I told you to not accept the delivery. Said this 3 or 4 times and refused to help us further. Also gave us a phone number for repair service.

Wonderful experience with Malika. Everyone including her manager, Mikaelene (Mikey), were so helpful and patient! We spent countless hours picking out everything and cannot wait for everything to be delivered.

Greta and Mikaelene (Mikey) were awesome to work with while picking out new furniture quickly. They were understanding to me not buying everything on my list because I needed to purchase a loveseat at another good furniture store. I decided to spread out my business within the community, can’t fault me for that, and Greta was very understanding and helped me purchase my other awesome pieces of furniture! Thank you!

It was a very good experience and a professional salesperson

We worked with Greta and she was fabulous! Very knowledgeable and knew exactly what I was looking for!

Jami was great and very helpful. Good sale going on and found just what we were looking for. Thanks much.

Michaelena Majestic was very helpful on choosing a non-traditional living room. We had an idea, but didn’t know the configuration possibilities. The website was not as helpful plus slow. She helped with that and the color scheme as well. We are very happy with the results. Now just waiting for the delivery.

Our experience in purchasing our furniture was very positive…Sania Ali was very helpful and knowledgeable…she was very efficient with our application process and offered information about our home delivery process…we will be back for sure!!

Good

Greta is amazing and very responsive. Needed something quick and she got it done.

I was pleased with the brightness and appearance of the store when I entered and greeted right away. Jami and I spoke for a few minutes and then I was feee to.browse around. She checked in on how I was doing and the we worked together on finding items and discussed more details about products. Jami was knowledgeable, helpful, not pushy, and I enjoyed my shopping experience and purchased two items. Thank you.

My wife and I went to the location on Randall Road for their labor day sale. We were greeted by Jamie. We wanted a dresser that was listed for $499 online. It was listed at $599 in store. So the $100 off "in store only" coupon was useless, there was truly no sale. It was a complete waste of gas and time. I felt as if Jamie did nothing to leviate the situation and she had a poor attitude. Overall it was a terrible experience.

Poor experience - don't bother going to the store for their mail coupons bc they jack up the prices in store vs online so it doesn't end up being a deal with their mailers "In store only." When I called to complain about the experience I had last week (having to drive all the way to store thinking I could use a coupon vs just doing it online) the managers response was "well you're keeping families fed by coming to the store vs going online" ... bc I am paying their commission. I have a family to feed too and wasting gas and time over a scam is ridiculous.

**** WARNING ****Never Buy Anything Made By Ashley Furniture and Never Buy Furniture From Ashley. They use a Bait & Switch Scam to deliver Junk. I bought furniture from Ashley Homestore (AHS) which is owned by Dufresne Spencer Group (DSG). As you know, I paid good money for New, Undamaged Furniture. DSG showed up to deliver the furniture. I thought they were delivering what I ordered. Instead they ran a Bait & Switch Scam, by bringing in Broken Furniture and basically running out, leaving me with their damaged and broken furniture. They continued to victimize me by refusing to Refund my money. They Demand and Strong-Arm you to repair what was supposed to be delivered in new and undamaged condition. I didn't pay for New Furniture, so Dufresne Spencer Group, could send me Broken Junk and force me to repair it. Dufresne Spencer Group dba Ashley Homestore runs this Scam Nationwide, at all their locations. Do your Research and see the truth. It's not just Dufresne Spencer Group it is actually all of Ashley Furniture is Junk, made in Vietnam, China and other locations, with Cheap Materials and Cheap Quality Manufacturing. Check the BBB, YELP, Google, TrustPilot and FB Group Ashley Furniture Homestore Complaints.Never Buy Anything Made By Ashley Furniture. The FTC, CFPB, AG and other agencies are starting to see the extent of Ashley Furniture Scams and Fraudulent Business Practices. They are doing this to thousands of customers. Learn the Truth and Never Buy anything made by Ashley Furniture. You will get poor quality junk, broken/damaged furniture and/or be scammed. By the Way...The Extended Warranty Is a Scam, for how they sell it. ! Still fighting after 2 years to get my money back. Kitchen table finish started coming off after 2 months and continues. Don't let them cross your threshold when deliver, because it is yours and they will only "repair" your new furniture.When I went to the store to demand a refund and stood outside talking to customers, they called the police and had me removed! Purchased in Illinois store, but furniture is all the same no matter where you purchase.Ashley Furniture sucks. Pictures attached of furniture received.

Greta was fantastic. We told her exactly what we were wanting to purchase. We were in and out of the store in 20 minutes.

I knew what I wanted to order from online. I just needed to see it in person. The sale transaction totaled 20 minutes. Quick and easy!

We had a very good experience at Ashley furniture. Roman was helpful but not pushy, gave us space to look around . But when we needed help he was there to help.

It was a very useful experience and very well explained everything about what we want to know.

Jami was helpful. They had a decent selection of rocking recliners, which was nice. We were able to pick something out, and have it delivered within 2ish weeks. We paid a decent price too for what we chose.

Greta was amazing and made everything so easy with her professionalism and knowledge. What an assert to your store!!!

Romeo was very helpful and not pushy at all! Purchase was easy and fast

Sales associate Greta seems friendly and also thinks that every customer needs a line of credit to purchase furniture. Half an hour before closing, she rushed us out the door because "we weren't ready to purchase?" And she wanted to close the store early. Only because my son told her we were not making a big purchase. So, we prefer to pay cash. Frankly, it's rude to assume that everyone needs credit to buy. Some customers make good $$ Geta!!! And can actually afford to pay cash. Rude salesperson indeed. It's sad that you lost out on a sale. Didn't give us an opportunity to finish looking at furniture. Won't ever visit your store again. Booo Greta!!!

I am so happy i got my reclining sofas Sania Ali and Romeo Flint help me they doing the amazing job. I love it

Michealene sold me a very nice reclining leather couch and a coffee table. She was very professional and also very kind. Thanks Michealene!!! My kids and I are enjoying them both!

Greta was very helpful & customer focused! Thank you:)

We appreciated Greta’s knowledge, insight and expertise. She gave us advice and allowed us time to make decisions without excess pressure.

Romeo was our floor sales rep and he was fantastic. Very friendly and knowledgeable. He made the whole experience a breeze and has earned my future business

I had a really great experience shopping at Ashley. The sales rep (Greta) was Awesome, amazing and knowledgeable. I’ll do another review once my furniture gets to my home and let you know how that all goes.

Was an easy purchase as we knew what we wanted. Jami helped us with the final paperwork etc.

Was looking for a specific recliner. Found it at this supplier. Was able to purchase while out of state and get delivery setup. Easy process. Miss Majestic was a pleasure to work with. 😊

Tried to buy a $350 table and had to provide name, address, email, phone number, DL number, exp date. Nowhere else is this info required for a simple purchase. This was my last visit to any Ashley store.

Greta is such a asset to your team. So knowledgeable and friendly. Thank you for a great transaction!

Our saleslady, Jami was very helpful to make our experience very easy. We never felt that we were being pushed to make our decisions.

We stopped by at Geneva Ashley store. We experienced very personalized service. First person greeted us Peria she was so sweet. We did not go that day to buy, just wanted to look but the service we received convinced us to buy the same day. We ended up buying mattress. Sania also helped us understanding terms and conditions. She was very helpful and very sweet! Since the service we received made us go next day again to look more furniture, next day Jamie greeted us and she gladly helped us and made us comfortable and said Paria is not here but she will assist us with any questions we have. So over all Geneva Ashley store have good people working there who give customers personalized service. We will definitely go again in near future to buy more furniture.

Excellent customer service!!

I had the pleasure of working with Sania Ali. She is so knowledgeable and pleasant that it was a wonderful experience. Thanks to her suggestions , I found the chairs to go with the sofa I bought. I highly recommend Ashley Furniture in Geneva, Illinois as well as Sania !

Sonia was wonderful.

Greta was fantastic to work with!

We had such a great experience at Ashley! Our sales rep - Greta - was amazing! She let no us know about the sales when we walked in and let us be while we looked around, only checking on us once. It was so nice to look around at our own pace without any pressure to buy. We’ll definitely be shopping there again. The store was very clean and organized as well.

Came back ready to make a purchase. Asked twice for sales associate who had originally assisted us. Woman who “paged” her was apathetic at best. Did not tell us that the associate was busy loading truck. We waited a very long time and almost walked out. Then sales associate did not apply discount and my husband had to show her online price because she said price was correct. Next time we will place the order online. However, in the end the furniture was beautiful and the actual delivery was great.

Hundred percent happy, OK great people! Thank you

Greta was patient and helpful working through my current health challenges to get the right furniture for my needs.

Love the furniture, Service was very nice and overall cares for the clients!

Team was knowledgeable and helpful in getting everything I needed quickly!

Excellent service and help from Briana at our Geneva store, and the delivery guys were simply awesome!

Our experience was great. We really appreciated the customer service from Dan Smith. He was very knowledgeable and friendly. Overall great experience because of him.

Greta was terrific and very helpful. I wish delivery was not so expensive but, everything else was great.

Romeo is great…knowledgeable or smart enough to go find out things if he doesn’t know them! For sales it’s is great. Still waiting for furniture to be delivered…

Very friendly and helpful service to answer my questions.

Sania did a fabulous job as my sales person when I bought my new sectional couch today. She was very knowledgeable and kind and had all the answers to all my questions, etc.

Ask for Greta!! She’s the absolute best!

Wednesday we went to look around and were blown away at how accommodating our sales associate was she helped us find the perfect set for our living room we will definitely be back in the future

Paid for an overpriced computer desk that doesn’t even work (sit stand functionality doesn’t work). Delivery was over $100 and they didn’t assemble the desk, leaving us to sign for it before we knew if it worked or not. We can’t return it or replace it now that we signed for it and customer service told us there’s nothing they will do. Stay away they do not care about you

Greta was very nice and helpful. My husband is handicapped and has trouble getting up from a couch or chair. She saw that he was struggling and suggested a much better option for him. Best experience with Ashley so far ( we have purchased many times mea).

We had heard good things about Ashley Furniture as a whole, but our last experience was far from stellar. When we ordered our couch, we had confirmed a delivery time 4 weeks away. This automated system confirmed the delivery time and then two days before the day occurred, we got a note that the couch was not going to be ready for another month (8 weeks total). The Ashley system then confirmed a 2nd delivery date, a full month later than expected and just one day before that delivery we got a notification that the couch was still not ready and was delayed another 4 weeks (12 weeks from ordering total). It was really strange that the system would tell us the couch was not available just a day or two before delivery each time, you would have thought they'd have known sooner. The sales rep who sold our account did credit some of the cost back to serve. Overall the couch did finally arrive today and it is the product we expected, however, the communication lapses on the delivery were indeed challenging.

It was good Greta was amazing and very kind.

Paria was great and so easy to work with.

Very pleased with the service and the table and chairs we purchased!

I have shopped and made two purchases over the last 3 years with very positive experiences. Unfortunately, my recent purchase last weekend will be my last with Ashley as their customer service is unaccommodating when dealing with an issue. I went in and purchased a queen sized mattress and mattress protector. The protector was $120, which seemed expensive for what it was, but I mentally justified the price tag as high quality. Upon getting home and opening the package, I realized the protector was really a glorified fitted sheet with a thin "barrier layer" on top. I was disappointed and decided I would return it and purchase a protector elsewhere. Upon entering the store I was greeted by an associate who immediately told me returns were not accepted. I was surprised to hear this as I was never told during my purchase that sales were final and I would not be able to return anything. I was told I could speak with the manager if I would like which I agreed to. After waiting 15 minutes, I was informed by the manager that a notice about the sale being final should have been on my receipt. I informed them I was never informed that this was a policy nor did I realize it was a part of my contract. I was then fed what felt like a cop out excuse that "bedding cannot be returned new or used due to hygiene policies because it cannot be resold to another customer" I was told this was a "strict policy in the state". This is a ridiculous statement considering plenty of online mattress companies will sell you a whole mattress and allow return if you are unhappy with the product. At the end of the day, I accept and understand that the customer's responsibility is understanding what you are agreeing to when making a purchase, but I also feel it is incredibly deceptive to be rushed through a purchase and not be told what you are signing. Responsibility goes both ways and I don't feel Ashley is holding up their end of the deal. I'm glad to know there are so many stores in the area just like Ashley where I can spend my money, because another dollar will never be spent here by me.

Great sales lady and memorial day sales.

Amazing service from Paria Pakravan , extremely professional and kind, will help you find the right style for you!, thank you

Greta is so knowledgeable, professional, patient. I look forward to working with her again. Greta is wonderful.

Paria was great to work with. She showed us every option and also met our expectations on what we want to buy. We will be back and recommend more people to her.

We had a great experience. Greta Davis is a very kind and professional person! Thank you! Mike Gaspari

Sania was very friendly, informed, and professional.

Dan is terrific salesman. Everyone was very nice and helpful.

Romero was an outstanding salesperson. He did not rush me and researched all options i was looking for. I am a picky furniture shopper. He was kind ,patient and knowledgeable. If he didnt have the answer he asked. Would recommend him. I did make a nice purchase with this young man

The store has a great selection of furniture, a very warm atmosphere and the sales people are friendly, helpful and non intrusive. Greta was wonderful, greeted us at the door, then left alone unless we had questions or were ready to purchase. I’m very satisfied

Dan was the best! Very professional and courteous. He introduced himself, explained the sale that was currently running, left us to our wandering, answered all of our questions, walked us through our purchase, explained the delivery process to a tee. Fast forward 4 days and our delivery tracking worked like a charm, continuous updates and confirmation throughout the week leading up to it. Assembly was quick and quality. The crew was respectful and friendly. We are in love with our purchase and haven’t even used it yet. Thank you Ashley Home Store - Geneva! We will be back!

greta went out of her way to be extremely helpful i’m getting me the loveseat that when I wanted she was polite, thorough, and efficient. It was a very easy No hassle experience. Thank you!

(Translated by Google) very friendly, special attention from Sonia our sales sorry (Original) very friendly ,special atención from Sonia our sales perdón

Great experience. We will be back for more. Thanks

Went there not looking to buy, but Mickey was awesome, worked with us get us what we wanted. Would go there again.

Greta was a great help in selecting the furniture my wife and I were looking for. Great experience, highly recommend.

Was impressed with the professionalism of the sales person, s Sania. She was always available to answer any questions.

Greta was our sales person. She introduced herself as we walked into the store and told us about the sales that were available and how to find prices for the furniture. She then pointed us in the right direction for what we were looking for. And then left us alone to try out furniture. She did check in on us but wasn’t overbearing. Just the right amount of contact. That’s why we bought from Ashley.

Thanks to our salesman Dan Smith! Only recommendation I would make is for the store as a whole. Take items off the floor if no longer available.

I knew better and only went in to redeem a $300.00 store credit. My intention was to not spend anymore than the credit so we searched and searched until we found 2 items that would be less than $300.00. When we went to check out the person could not process the sale because their system showed a credit card dispute from a disastrous experience over a year ago. The dispute has long been resolved. Of course, “ their hands were tied and it was out of their control.” We went to lunch to allow them time to correct their error and when we returned the still had not corrected their issue, they had no time frame for when it would be corrected and offered the same excuse as before. At this point my history with Ashley told me they would never resolve the matter so I left them the store credit paper and forfeited the poor quality overpriced items we’d selected. I cannot say anything nice about Ashley furniture. Their products are inferior, their service is the worst and literally no one has the ability to resolve any issue. Check the BBB who currently has them at 1.08 out of 5 stars.

It was quick and easy because they have furniture I love. They have a friendly and helpful staff too.

Amazing service! All of our questions were answered and the staff was very friendly. Will recommend to friends and family.

They greet you at the door, but they let you browse without someone looking over your shoulder. Final selection and checkout smooth.

Great interaction with the sales associate. Very knowledgeable and helpful. Lead me to the exact piece i was looking for then figured out a 2nd option and gave me all I needed to know on the better 2nd option. Wonderful experience.

Great greeting and selections! Wonderful options and pricing!

Dan was very helpful and knowledgeable about the front room set we purchased.

Great store so nice and does everything they can to get you took care of Greta was so sweet

Great purchase Great Prices, and great service from Greta Davis.

I’m very happy with Ashley furniture , the salesperson (Greta ) was really helpful. Great place to shop for furniture.

Well start off storing Batavia has rude salesperson I went in for some couches a recliner and some end tables which we're supposed to be on sale but because you didn't have them in your store you charged me full price plus he added on another almost $500 for the end tables when they were $299 on line basically I was overcharged for everything so today I will be canceling my order came home and thought about it and thought he shouldn't have overcharged me that much money it was 25% discount but when I got there he only would give me 15 very rude I won't be going there again mind you he was also rude to my two friends that went with me he told them to be quiet and sit there and eat popcorn he was being really rude could have been that maybe I'm Hispanic because I did notice a little different than how they treated everybody else I'm just as good as anybody else that walked in that place but felt discriminated thank you

Greta at the Geneva, IL location provided excellent service. Thank you, Greta!

Great experience with Greta! I had some issues regarding pricing in store vs online. The store was very accommodating and took care of everything. I really like the sofa so far which was suggested by Greta!

Dan@ Ashley's have been amazing to my wife and I. He has been very attentive to all our needs from the first time we've came in. We will continue to shop with Ashley for all our home's needs.

Very pleased with Sania Ali, who explained everything very well. Great job!

Wide variety and easy to shop and look around without someone following you around trying to get the sale. Greta assisted us and was very helpful and also gave us plenty of space to browse. She answered all of our questions and made everything a quick and easy process.

1/2 star star is only what I can give to the lady showroom sales rep who didn't like my first comment and turn back and left me alone. Here, I went to buy sectionals, she said , look around and call me later if you like any of them. My comment little comment was, Well I need to buy sofas or sectionals asap BUT they all are already losing the original shape in the showroom and they look wavy. She turn back and left me. That's rude! That's not professional 😐 She had a mad face since the begging and no personality at all. Is like If you shut up and buy I'll sell it to you, otherwise bye 👋 I left, I went next door to Walter Smithe where they treated me very well and they are very welcoming, they have manners and are very polite. I ordered the furniture I needed. (Try it yourself and see the difference)

Dan was great!! Thank you for your assistance!!

Greta and Dan took great care of us! They helped navigate through the store and provide insight on certain deals. They were a huge help in buying a lot of the furniture for our home!

Great experience buying a mattress at Ashley!!! Excellent (non-pushy) knowledgeable, friendly sales person. Delivery tomorrow!!! 2days.

Sania Ali was courteous, professional and respectful. No high pressure sale tactics.

Very impressive store. We had Greta helping us. She showed us what we were looking for and then left us alone to decide. I really liked that she didn't pressure us. Kudos to Greta.

It was a great experience the assistant manager helped us and she was great.we were allowed to browse without feeling pressured and she gave us all the information we needed to make our purchase.we actually bought more due to her helpfulness

I had a nice experience I bought a bed the associate was very helpful and knowledgeable

We had a great experience at the Ashley store in Geneva. Briana was extremely helpful and answered all of our questions. We can not wait to get our chair!

Our sales agent (Dan) was no pressure sales. We had a nice experience at Ashley.

Dan Smith was a wonderful salesperson. He helped with everything we needed.

Nice store, nice floor persons

Awesome service and reasonable prices.

Salesman was polite when we walked in and quickly offered help if needed and was kind to let us browse. We just went happy with the selection.

Sales associate was very helpful, informative, & friendly. With her help we were able to find a bedroom set and lamp table we liked.

Dan was a great individual and professional recommend him anytime to assist anyone in any future purchases, thank you Dan for your time and professional advice and assistance

Lovely sales lady Greta Davis! Bed comfy and accommodating as to our delivery achy. Very helpful

Bri gave us great service and answered all our questions. We found some great items for kids bedroom! Super excited for it all.

Was a wonderful experience returning to Ashley in Geneva and having Greta take great care of us once again

I looked at the Ashley website earlier today and identified several sofas which met my needs. Upon arriving at the Geneva store I was greeted by Brianna who was very helpful. I was directed to floor models of sofas which I then sat on, tested and found one that was suitable for my needs. It was on sale which was another plus as well as available for delivery. I made the purchase and arranged for delivery on a date of my choosing. Thus far it was a very satisfying experience.

Sonja is really great. She knew what she was saying in the sleep bed. She took her time to explain the difference between the mattress. Sonja and her employer were very helpful and friendly. Thank you for everything. You were very helpful.

Very nice! Clerk was very helpful, professional and friendly. Enjoyed walking through the store also!😊

Had a wonderful experience. Brianna was friendly, knowledgeable and efficient. She expertly answered all our questions and helped us find exactly what we needed.

Love Greta

Helpful, knowledgeable, friendly.

Had a great experience at the Ashley Homestore Geneva today! Sania was so helpful and we got a beautiful couch and dining room table. We will be back!

We were very happy with the service we received at Ashley furniture. Greta was a great help and very knowledgeable. I loved that we could follow the delivery truck on my phone. The setup of my mattress was done quickly and professionally. I will definitely shop there again.

We loved our experience at the Ashley store! Low key, no pressure, and knowledgeable. We've looked and looked for a new recliner and found it at Ashley. We're so pleased, can't say enough. Loved our saleswoman!!! We would give more stars if we could!

Great selection and outstanding customer service from our salesperson, Greta.

Greta was very helpful and very nice! Process to get approved for their program is very quick and easy!

Bait and switch. Just like they were being sued for in California. Say one thing on the web site and a different thing in the store.Read other reviews,it’s not just this store it’s all the stores. Make sure you read everything before you sign or pay for anything.

Good

Greta was very thorough and helpful.

Delivery team damaged our property due to negligence and refuse to repair. Very disappointed.

Very great service and people. An awesome experience

Excellent treatment, Mr. Juan was very attentive and kind. We are happy with our purchase.

Simple, easy, straight forward process. Brianna helped us find the perfect couch for our home!

Briana H. Was excellent to work with, professional and kind. She was able to locate exactly what I was looking for, looking forward to the delivery!

They are great with notifying you when the delivery is on its way to your home . I think it is the best experience we have had with a delivery service.

This was my first time visiting an Ashley store to purchase anything. I had talked to Sania Ali on the phone to see if they had the sofa I had seen on the web in the showroom to test sitting on it. She said they did and when I got to the store she greeted me showed me the sofa I was looking at and others. She then provided me with a discounted quote for the sofa in a very professional manner. She explained everything from delivery very well. And I purchased the sofa. Sania Ali is a great asset for this store and represented Ashley furniture in a very professional manner. I will ask for her again and suggest that you do as well.

Briana Harris was really knowledgeable and friendly.

Salesperson was excellent. Very pleasant and enjoyable experience. Found exactly what we wanted.

Sonia was fantastic! Great experience.

Rich was fantastic! Great customer service, friendly and super helpful.

Brianna was an excellent sales representative. I called the store the day before to confirm a dining set was on display. She was pleasant over the phone and in the store. She provided excellent service and answered all my questions during my purchases.

Amazing experience, Juan Gomez was the specialist helping me out and he was incredible he showed me different varieties on mattresses to help me find the perfect fit for me. Best experience thank you so much!

I shop at Ashley exclusively because of Greta Davis. She is the best in the business.

Our sales rep Dan was great, not overbearing and very helpful. Couldn't make up our mind that day but came back today. Dan was unavailable and Briana stepped in and helped us. She was great, very knowledgeable about all the sectionals, their inventory, covered all pricing/payment options and insurance coverage. Thank you Dan and Briana for all your help!

I walked into the showroom and was immediately greeted by Greta who gave me some information about the store. I told her I was looking for and she showed me where I could find those items. Then she hung back and gave me an opportunity to browse on my own. When I was Ready, she and I compared various pieces and she helped me make final decisions. She was the perfect balance of being helpful without being pushy at all. The entire process was quick and easy. I look forward to coming back for future purchases.

Rich was helpful, very helpful but in no way pushy. Perfect

We ordered a couch and loveseat and it came the day it was scheduled. We had no issues.

Dan was awesome! He was very kind and greeted us and very professional

Greta did outstanding job. This is a second time I am purchasing furnitures from Ashley and I always look for her. She is friendly, professional she really enjoyed her job. Thank you

They are absolute nightmares to deal with. Especially Geneva. Believe every bad review you see. AND GO TO CURLYS IN DEKALB. Their delivery and sales people are better all around. We had zero problems with Curly's, and massively regret buying from this location.Also note the generic "copy and paste" style responses they have to every bad review. Pretty bad they have a template for that, huh?1) buying the furniture online is cheaper. If you must order, test in store and then buy online2) the delivery people for geneva ashley are VERY dishonest. Have a second person at home and cameras set up. Not kidding.3) we called in regards to the incomplete order and the girl from this store we talked to was an absolute snot.4) now on hold with "customer care" for over 30+ minutes.Update: second attempt at coffee table delivery made. There was a large gap from being hastily put together. We refused delivery. SHOCKER that Ashley furniture FAILED to deliver our "Y connector" for one of our couches now purchased last month. Thankfully these delivery men did not spit on our furniture and were very likable. I'll make you scam artists a deal: give us the coffee table we paid for, and the connector we paid for, and this review will be taken down. It stays up until we get what we paid for. We have half a couch that doesn't work and no coffee table. If this is not fixed and done with in one month we will investigate with how to proceed in other areas. We have pictures/videos and email communication. Original: This was our experience: two men show up (on time) to deliver a $3K order. They forgot one power cord. They said they'd have it shipped to us. No biggie; this happens. 1/4 of our couch order doesn't recline, supposedly it was being addressed.Then as he's talking, one of the guys has SPIT fly out of his mouth and land on the brand new couch.It gets worse.They assembled the coffee table, and brought it up the driveway. And RAMMED our new coffee table into the railing. Then they unscrewed a few fittings (not knowing I was watching on Ring), came to the door and said "look, it's wobbly. It's a manufacture defect."They did not make me sign for the coffee table thank goodness (I would have raised a ruckus if they asked me to). But they then showed me the message they sent to the company regarding the incomplete order (one coffee table and a "Y" cord). They told US that customer service would call us.What a shock that nobody called us until my husband gave them bad feedback.Now the snot we spoke with at the Geneva location less than 30 minutes ago said "she never got their message regarding the cord." She hung up on us. Not even kidding. If we had a patient, gracious or even mildly apologetic individual this would not be a review, just a massive annoyance.I will now be recommending everyone speak to; go anywhere else but Ashley. They are unprofessional, as is the company that delivers their furniture. I would expect better organization from a child.So help us, if you don't give us EVERYTHING we have paid for on the 23rd as we were promised we will be requesting a lot of money back. Where is out "Y cord"??? Why are you such snobs?? We have the right to be angry at you, and you know it.

Rich was fantastic

After entering store in Geneva, I was pleasantly greeted by Rich; he was very helpful assisting in securing item, in which I later purchased. He was patient. Unfortunately, I didn't recall the correct name of item. Shortly thereafter, the search was accomplished, thanks to Rich. And now, I am looking forward to delivery!

Ok items but customer service is not trained and they cannot answer any questions or help with anything. Just referral to an AI bot or automated system phone number. It's impossible to get a human to answer a question. Do not buy anything from here. Waste of time and money. I have so much Ashley furniture now that is just garbage because they don't have any customer service.

Very helpful and straightforward. Super happy with my first time experience.

Very attentive and knowledgeable

We absolutely love the fact that we could look around and find what we had in mind for our home. No pressure!! Found something we liked on our budget!! Thanks Brianna!!!

(Translated by Google) Possibly (Original) Ggf

This company has the worse quality and customer service. We ordered living room furniture months ago that was damaged during delivery. We cannot get it repaired or replaced and cannot get a return call after multiple calls and hours on hold. Now we are stuck with damaged furniture and no resolution in sight. Months and months waiting for repairs or help. Notice they respond to the positive reviews, but add a negative review, and they quickly solicit positive reviews to bury the negative comments. A lot of "thanks for the positive review" but none on how they can help with the problems in the poor reviews. How about providing a phone number or email to a real person that can help besides sending you into a call center or a text bot. Buyers should take time to read the negative reviews. Most of them center on quality and poor customer service. Better yet, go look at the reviews on the corporate website. Nice stuff in the store, but good luck if you have a problem. You are SOL. Hey Ashley, will you reply and help or bury me too?

The delivery man was kind enough to return when we missed the original delivery time. Thank you!!!

Highly satisfied with the showroom variety and delivery service!

We had such a great experience with our sales professional, Sania. She was very helpful with helping us find the perfect sofa set.

We purchased a couch in March and they damaged it during installation. We have been waiting, emailing and calling to get it repaired but we cannot talk to a live person. Emails or automated text messages are all you will get. I have tried multiple times to talk to someone but they do not call you back or you are left on hold forever. We finally received a replacement piece in September to repair the couch but the first available appointment was in December, remember this started in March! Today the repair team shows up takes one look at the job and says it was a two hour repair job and they only scheduled them for 45 minutes so they packed up and left. I am now on hold again for the last 42 minutes so I resort to writing this review which will probably never get a sincere response. I am to the point of calling our credit card company to reverse payment. They can come pick this couch up and we will go somewhere else where they care about customer service.

Very professional We were taking care right away! Highly recommended!

Ashley has beautiful products, the staff can be helpful but not always super knowledgeable. Delivery is always on time, accurate, and quick. But once again, one item has slight issues. Last time it was the bedframe that had a giant big gash in the wood and this time it was my cream colored ottoman having a dark black spot on it. I was told someone would call me today to come out and clean it, but never heard from anyone. Hoping they will call tomorrow otherwise I will once again be chasing Ashley furniture down after a delivery

Breanna Harris was an awesome advisor at Ashley Furniture! She did a great job landing us in just the right items, and was so efficient and professional...a great experience!

Briana was extremely helpful and very kind !

Very helpful, honored the price

Our sales person, Sania, was great helping us getting our furniture . Very happy customer here!

There is no return policy when ordering a seating piece. NO WAY TO RETURN A COUCH THAT YOU BUY. After you buy it, if you don't like it, you're stuck with it. The piece we were interested in was not in the showroom, so we couldn't try it out. The sales person said it could be ordered and delivered to the home or local warehouse for pickup. If you don't like it, you're stuck with it as NOTHING IS RETURNABLE, according to the salesperson. Would you buy something that can't be returned? We didn't.

Nice sales person let us browse and enjoy the experience of picking out our sectional with just the right amount of interaction with us .

Horrible customer service at this location. I was in the store for 40 minutes and no one came by to ask if I needed any help. I was going to make a big purchase and I just walked out. What a waste of time…….

Friendly, knowledgeable and efficient. Greta took us right to what we were looking for.

Briana Harris is the best and I wish she was the salesperson everywhere I needed to buy anything. Our Black Friday experience at Ashley did not disappoint. My wife and I were shopping with her parents for a new living room furniture set for their home and secondarily for a new sofa for ourselves. Upon entering the store, we were approached by Briana Harris who was immediately welcoming and friendly. She provided us with all of the information for the days sales and discounts, let us know where to find her, and encouraged us to look around at our own pace. We moved all over the store testing pieces and Briana was great about checking in on us. Once a decision had been made, Briana was incredible about working with us and negotiating the best deal for multiple pieces to be sent to separate homes. The sales prices were more than fair to begin with but I did not feel as if we were surprised with any hidden fees. The warranties seemed fair and also include a clause where if they are not used, the cost can be applied to your next piece. In the end, we had a great experience with excellent, personable service and got what we were looking for at a great price. Thank you again, Briana!!!

Had a wonderful experience, Sania was incredibly helpful

Posting as an FYI Buyer Beware when shopping at Ashley Furniture in Geneva. Ashley Furniture HomeStore They got me, and it was partly my fault. There’s the usual, “If you buy today, I can take $2000 off.” Whatever. Ok, so what is my TOTAL cost? $#####. Does that include tax? Well, no. Ok. Again. What is my total cost? &#####+. Ok. And they said, “You will have white glove delivery service. That means they will bring the furniture in and set it up for you.” Sort of an expected, but ok, thanks. I paid by check and I had stuff to sign. I was literally directed AWAY from the page that had the breakout on costs. “Just initial this, we’ve already gone through it all.” (Here’s MY ERROR! Trust no one!) After the fact, I realized there was an undisclosed $500 charge for delivery of one loveseat and two recliners. WHAT????? Snuck it right past me. I would have picked the furniture up myself. But it gets worse! The delivery was split between two drivers. First team did great and said you are not to sign off until the second truck gets here and you are satisfied. Truck should be here in 30 minutes. Two hours later, they show up. We were looking over the recliner, saw that it wasn’t assembled correctly. Went out to talk to the driver and they were GONE!!! 5 minutes later I get an email indicating that I signed off and accepted the entire order. The driver FORGED my signature! Follow this with two weeks of text and email with “customer service.” Not sure if it was AI responding or complete idiots. No email trail of conversations, not even a company logo. I asked about contacting the delivery company (who Ashley says is a subcontractor) and was told there was ZERO contact info for them. They do business in “tickets” therefor claim they have no address or phone number for them. I tried to do business locally. Should have went to Darvin in Orland Park as we always have. I won’t give them my business again, but if you do…double check everything!

Great experience!

I have always been happy with Ashley Furniture so I am expecting the same quality as in the past. Can’t wait !

our salesperson helped us greatly with everything that we needed quick and great service We love the attention that she gave us

The thing I liked the most was that the sales people were not pushing and trying to force me to buy the first time I was in there. Juan was very polite and helpful he ended up saving me a lot of money. I will definitely be going back when I need furniture.

I was a furniture retailer of 25 years. The Ashley furniture store in Geneva Illinois has absolutely terrible customer service. I asked almost a week ago to have a manager call me and no one has returned my call. Their other phone numbers go unanswered. That's a retailer that doesn't understand that problems are opportunities. I hate to blame the whole store for individuals who don't know how to take care of customers but management is obviously hiding. That's why we all shop at Costco.

Sadly it wasn't good. Sañia was totally NOT worth coming with cancellation policy. I asked about cancelling and she replied 48 hrs BUT didn't say anything about the $200 mattress protector she sold me. She said it was not returnable because I walked out of the store with it. It never got opened. I told her I will return it tomorrow and speak to the manager. Ashley, how low are you ??? Won't step foot in a business that trains employees to be deceptive. Really, $200 piece of cloth ??? Mary Louise Martin

It went great for the first time and everything went accordingly.

Very helpful and worked with us to get the best deal.

Very professional, Made me aware of ongoing deals and promos, and answered all of my questions regarding my purchase and protection plan.

Our Salesman Rich is wonderful. We told him what we were looking for & he showed us options of recliners & beds. He explained all the costs & deals thoroughly, he answered all our questions. We also met with the store manager Jen, who was also very easy to understand & helpful. What we were looking for we found in Ashley & had no other stops to make. Thank You Ashley for your exceptional employees, Rich & Jen!!

Good deal with the price and the sales people are friendly

(Translated by Google) Excellent service and the items are at affordable prices...and of very good quality. Thanks Ashley. (Original) Excelente atención y los artículos están a precios cómodos....y de muy buena calidad. Gracias Ashley.

Greta is a wonderful help in the store!

Great service and great price. We always have a hard time finding furniture but we knew what we wanted this time.

If I could give 0 stars, I would. My experience with Ashley Furniture in Geneva, IL was horrible, that includes interactions with store manager Jennifer. The store manager was very unprofessional wouldn’t return calls when stated she would and most of the time not at all. For the reputation and prices, Ashley has very poor quality furniture not worth it. Our dining room set was delivered 6-7 times, and all times they were damage. Issues were ongoing for 3-4 months with very little done, never an expedited delivery. Also, furniture never came in a box despite requesting it too. First and last time purchasing from them, and will recommend any one I know to stay far away from their furniture.

My sales guy was the easiest to work with! Smooth experience from start to finish. The dining table I purchased was excellent quality. Have already recommended the Geneva Ashley to others.

oustranding Gretna extremely helpful very friendly & professional

Sania is amazing. She was able to show us exactly what we needed and she made the whole process so easy. We'll be stopping in again soon to see her for more!

I felt comfortable with my purchase and didn’t feel pressured

Very good experience and professional

I was very pleased with the exceptional customer service I received from Sania. She was able to answer every question I asked with confidence. Not pushy.

Great service from Greta!!! Will be back to purchase soon!

We stopped in to take a look at various pieces of furniture. We recently moved and wanted to replace some things. We ended up buying a new recliner, TV stand, desk, and dinette set and caught everthing on sale. Our salesman, Dan, was very helpful, without hovering over us and being overly aggressive. We will definitely be back in the future for any more furniture needs or wants.

We were greeted right away by Sania. She was great to work with and found us the best deal on our new kitchen dining set

They greeted us when we arrived but then gave us time and space to look around and try things. Very much appreciated. If they were hovering over us we would have left without buying anything

Dan Smith was very friendly and helpful! Great service!

I was quite surprised at the delivery fee charge and the cost of the warranty for such a small item. The cost was almost half of the item, and I am considering returning or asking for my money back because of that.

The sales person that help me, Briana was very helpful and wonderful. I had a good experience there.

Rich was awesome!

Greta was very professional, answered all of my questions. that help me in select what I was looking for.

Sonia was great sales woman...friendly and knowledgeable. She listened and understood what we wanted and didnt try to oversell or upsell. Closing the sale was quick and staff was courteous. We definitely will purchase from Ashley Geneva store again.

What an awesome, seamless experience for me!

Had a great buying experience!

Amazing customer service

What I thought would be a speedy experience took multiple calls. I still could not enter my payment after 5 attempts. Was told I would have to come in and pay. I Asked to speak to the supervisor, Brianna, and instead of offering any compensation, she choose to lose 700$!!!

Our sales person was great. She showed patient and knew her job very well

Excellent sales associate who was very patient and knowledgeable. From start to finish it was a seamless experience.

Dan was really helpful and patient. We would definitely do business with him again.

Was a good experience to have an associate be knowledgeable about my needs. Can't wait for my bed to be delivered.

We had a fantastic experience with Bri Harris! She answered all our questions and helped us get exactly what we wanted!

Had a wonderful experience with Briana. She helped us stay in our price range and was more than helpful with any questions we had

I responded to the text address and your AI responder did not resolve. I have now sent information via email as requested. My review of Ashely store should now indicate Owner as unresponsive as well. We bought a queen size bedroom set in April 2023 but received it with broken drawers and damaged headboard. Reported at delivery of goods. Even after a repair person came, the drawers and headboard are still damaged as the parts delivered were incorrect. Ashley's policy is to repair or replace damaged items, however, they did not replace them and the repairs are taking too long. The salesperson and store manager are not helpful. We want you to be aware of our experience before making a purchase decision at this store. I responded to the text address and your AI responder did not resolve. I have now sent information via email as requested. My review of Ashely store should now indicate Owner as unresponsive as well.

We purchased a queen-size bedroom set in April 2023 but received it with broken drawers and a damaged headboard. Reported at delivery of goods. Even after a repair person came, the drawers and headboard are still damaged as the parts delivered were incorrect. Ashley's policy is to repair or replace damaged items, however, they did not replace them and the repairs are taking too long. The salesperson and store manager are not helpful. We want you to be aware of our experience before making a purchase decision at this store.

Very helpful and knowledgeable salesperson Sania.

I had a good experience at Ashley’s today. The saleswoman was very helpful, yet not pushy.

I came in today and ordered a dining room table and chairs. Greta took care of me. Three years ago Greta sold me my sectional and ottoman. She was very professional and helpful. She even remembered me from three years prior. I would definitely recommend Ashley and ask for Greta.

My experience at Ashley Furniture was a very pleasant one it was to the point we got great discounts and a great delivery schedule our salesman Dan was very experienced and accommodating. And a great Cubs fan

Everything was great at the store. I was really disappointed when I found out items online are big time cheaper. Ashley. Com 50 dollars cheaper per lamp. Reason is its corporate owned the stores are independently owned and can set their own prices. What a joke. Not happy

I love their customer service. Their furniture is also long lasting.

Awesome experience

Sania was very sweet and helpful with everything.

Greta went above and beyond helping me find what I wanted. Great experience!

Older blond lady was very rude. Apparently I don't look up to her standards of a customer.

Briana was super helpful with our purchase today. We were just looking and ended up buying. We will be back when we replace our sofa. Thanks !!

I wish I would’ve read the reviews about this company before purchasing. Terrible customer service. My bed broke within less than a month of purchasing it and it has been so difficult to speak to someone on the phone about getting it repaired. They will text you with no problem but won’t offer any real solution. Also another piece of furniture was damage during delivery and because THEY used a 3rd party delivery service Ashley washed he hands and had me directly deal with that delivery service. I would definitely think twice about shopping with them.

Recommended by a family member and was pleased with being greeted at the door and excellent service. Greta is very helpful! Will return for future purchases.

I bought a sectional couch, dining table and chairs, and kitchen table and chairs. The materials themselves are decent, but the communication was absolutely horrendous. Our delivery was postponed twice and they had delivered incorrect materials. The delivery men said we had 72 hours to exchange or return, so we left the incorrect materials in the home. They then refused to exchange or return the incorrect items because they said “It is against company policy to take furniture that was in someone’s home.” This is after 2 separate employees at the store said we can exchange the materials. So now we have incorrect items that we had to pay for and have no way of returning. What an awful experience and such poor customer service. The manager on the phone was named Jennifer, and did not care at all. We will never shop from this store again.

I bought a sectional couch, dining table and chairs, and kitchen table and chairs. The materials themselves are decent, but the communication was absolutely horrendous. Our delivery was postponed twice and they had delivered incorrect materials. The delivery men said we had 72 hours to exchange or return, so we left the incorrect materials in the home. They then refused to exchange or return the incorrect items because they said "It is against company policy to take furniture that was in someone's home." This is after 2 separate employees at the store said we can exchange the materials. So now we have incorrect items that we had to pay for and have no way of returning. What an awful experience and such poor customer service. The manager on the phone was named Jennifer, and did not care at all. We will never shop from this store again.

Beautiful furniture but does not last very long. Purchased a 5 year protection plan with GBS and heard nothing for 2 weeks. When I called back to follow up I was told the claim was denied even though the brochure says what they cover. The sales rep was the one who told me I should purchase the protection plan because they will cover stains since the couch I got is beige and will be hard to avoid stains especially if you have kids at home. Apparently I’m not the only one with this issue, Ashley should be held accountable for working with companies like GBS who doesn’t want to deliever what they promise. They just take your money. I’ve only had the couch for 3 years and there’s something sharp popping in the back that scratched my hand, spring popping out from underneath, rips from the back cushion not even exposed! Poor quality. Do not buy.

Assistant manager was very helpful when I was picking out a bedroom chair.

Excellent!! Dan Smith was very helpful in assisting us to select an apt furniture. Thank you.

From the sales woman to the delivery men, both recent purchases went perfect

We had a pleasant buying experience with Sonia today, she gave us all the information we needed and NO PRESSURE to buy. We found the perfect sectional sofa for our space and she got us approved for financing quickly!

We were greeted by Greta and given time to look at our own pace. She was super professional and responsive. There was zero hassling involved and intact she was very helpful with offers and our financing applications. We will definitely recommend her and this location as well as we look forward to making this our home store.

I really appreciate how the young lady catered to when I get ready to get bed for my son I definitely want her to be my sell’s person

The sales person was friendly and went out of her way to help

It was a great experience, they were able to get me the items and configuration i wanted.

Awesome experience shopping at Ashley in Batavia. My advisor was Greta and she found me the perfect piece for my kitchen. Thank you so much.

We were looking for a specific type of recliner and needed it asap. Store employees were very helpful, and delivery was prompt.

Knowledgeable, friendly and easy to work with.

We just went into the store to look for a new couch set and bedding set for our daughter and they were extremely helpful and knowledgeable! We received a phenomenal deal and could even select a delayed shipping date while our house is in the home stretch of being built! We cannot say more positive things about our purchasing experience and we believe we’re getting a quality set of furniture for an awesome price. Happy customers here!

Merchandise is beautiful but the service was really slow. There’s one associate that takes on more that she can handle. I waited 50 minutes before I was taken care of. And then finally she had another woman take over for her. I think I would still shop there because of the displays were beautiful.

It was an awesome experience, Gretchen was the best. We were going out for dinner and ended up buy two dining tables one for me and one for my daughter.I love Ashley Furniture! It is really great quality furniture

I’m happy that my fiancé and I went into the store. It’s really nice on the inside. It’s clean and made me feel like I was in a living room or bedroom. The associates are very helpful. They greeted us when we walked in and offered assistance when we needed. Everything was explained to us and we left out happier than once when we came in.

I had an amazing experience here. This was my first time buying a couch and it was for my first place by myself and Gretta made me feel so welcomed and she really knew her stuff! All my questions were answered and her advice about couch layouts and suggestions on what pieces would fit made me feel so much more confident in buying something I’ll have long term. I will definitely be returning once I move in for more furniture and decor it was a great experience. If you do come here I recommend asking for Gretta she will help you find exactly what you’re looking for.

The sales person started out nice and friendly; however, while checking out and trying to process using the preapproval I had from Progressive she began rude as well as frustrated due to the length of time it was taking. We ended up walking out of the store without continuing with our purchase due to her. She was mumbling about how long it was taking on “such a busy” day when it wasn’t busy at all in the store. We ended up not even purchasing the furniture we had picked out. I will never go to Ashely Furniture Store again.

Dan was great. He helped us with all our inquiries and understood what we needed and made it work for us. I couldn't be more pleased.

Brianna Harris was very knowledgeable and helped us find what we were looking for at a great price, would highly recommend asking for bri at your next visit.

Always a pleasure doing business with Greta! She is always helpful a knows her job well!!!

Carly was super helpful. She was very welcoming and informative.

Michaelene was so easy to work with! Professional, knowledgeable and kind! Thank you.!

The selection of round table was quite large and we were able to find something that we both liked. Greta was a pleasure to work with.

Everything is good, nice people’s and beautiful furnitures.

If you are anxious to find a way to throw away $3000.00 on very poor quality furniture, this is the store for you. Unfortunately, zero stars is not an option.

Brianna is one of the most, if not best sales manager we ever encounter. We actually had a bad incident in the past where we wanting to purchases a furniture piece from a sales lady. The young lady left and she never came back. I seen alot of people just standing around, so I politely told them that we are not happy with the service being that we wanted to buy something. Turned out the young lady was helping someone else and didn't come back and didn't even apologize. The area manager was there and let us get a free small item for our troubles. We didn't come back to the store in over 4 years even after the area manager made it up with the free item. We decided to come back and give it another try because things changes over time. This is where we met Brianna. She was so great and accommodating and with a sense of humor. We was so undecided on what we wanted but she really was so helpful and let us test out the couches. She is the reason we will be returning to the store. Please give her a raise and promote her. 😁

After 3 phone calls to the store AND the call center, the grass and dandelions are STILL almost a foot tall behind their store.These people do not care about people having to look at and live with foot tall dandelions. Why would we buy furniture from them? They don't even care about property maintenance.

Sales lady Greta, offered great deal. Thank you.

Came in looking for a child's bedroom set. Was greeted immediately after entering. Super friendly and knowledgeable associate. She did not hover and only checked in a few times so it didn't feel like we were pressured into a purchase. Was very patient with the 9 year old "customer".

Briana was excellent-- very friendly and professional.. She lined us up with exactly what we were looking for and also got us into an amazing sale that saved us a lot of money. Could not have been better. Thanks Denny and Carol

…purchase was seemless…salesman Dan Smith was very helpful and knowledgeable.

Bought living room sets and the purchase experience was smooth.

Greta Davis is a great sales rep! She is professional, friendly and patient. Nice store and great staff.

Al was very helpful!

Very welcoming staff and I needed a specific item that I was directed to and sown what they had that I needed without having to be sold on other items.

I didn’t feel pressured to buy something and the salesperson gave me my space

Ex celent service. We love Greta, she is professional, knowledgeable and very friendly.

Friendly non pushy sales people. Greta Davis was great and great pricing.

Efficient and knowledgeable

Briana was a great salesperson! She made my experience such a good one. Never was pushy or tried to make me feel uncomfortable. She was a true professional.

Greta was very helpful and made excellent suggestions for furniture that would fit my needs

The middle wedge of my sectional arrived broken. I didn't notice until the delivery folks left. It's been impossible to get anything done with customer service. They claim a tech needs to come out to see if it should be repaired. Yet, it's clearly unrepairable. Multiple calls with customer service, emails, texts, and it's still not replaced.Be sure to search other stores online before purchasing. I ended up finding the couch for several hundred dollars cheaper online after ordering.

Nancy Konrad was great to work with! We visited the store numerous times over the course of a month to look at various pieces of furniture. Nancy was very helpful and not pushy at all through all of those visits. We eventually made our purchases and are very happy with our choices. We will definitely shop there again and will be happy to work with Nancy again!

Nancy gave us room to look first without being hounded. When we had narrowed our selections down, she was right there to answer any questions and assist us with our purchase. Excellent service, experience and selection.

Could Greta couldn’t be more helpful? Doubtful. She’s amazing. My second time in the store, and second time I bought furniture b/c of her help. Wonderful person!

Very friendly. Offered options that were not displayed on floor when we explained what we were looking for.

Friendly representative and answered all of our questions

I hate the fact you can't return furniture after it has been delivered. You should be given at least 30 days. I don't care what other furniture companies do but I think Ashley could consider taking returns. The furniture is ok.

Nancy was an awesome sales person. She was very knowledgeable about all of the different furniture and bed bases that Ashley sells. She made the decision making process very easy. My wife and I would buy from her again.

Malay in Geneva store is fantastic sales person. She is very knowledgeable about products and financial options!

From start to finish, I've never had an easier time buying a larger purchase for my household. Racquel went above and beyond with helping us ensure the sofa we decided on was right for us. She was extremely professional and made my wife and I feel at ease with a no pushy salesperson approach. In addition to that, the delivery drivers were quick and polite. I will not shop anywhere else for furniture now! Go see Racquel!

Great experience....great service

Our salesman, Dan, introduced himself and pointed us in the right direction to what we were looking for, and then let us browse until we were ready to purchase. Dan was great and we got a good deal on a new recliner. We have shopped at Ashley before and always have had a good experience!

Nancy was wonderful!

Nancy was great. She got us the best deal and was a pleasure to talk to.

Greta helped us find the chair we were looking for. She was great! Even helped us load it in our truck!!!!!

After being given a massive run around on initial delivery, I was finally delivered a broken couch in sept ‘22. Initially I didn’t seem that bad but The minor sag turned out to be complete structural failure and I contacted Ashley in January of ‘23 to file a warranty claim under 1 year warranty. I was repeatedly given the run around of sending photos and being told someone would call me in 1-3 days but never did. Finally filed BBB claim in which Ashley responded by scheduling repair service 3 weeks later on Feb 16th. Repair guy comes says couch is irreparable due to manufacture defect and approved exchange. They schedule new couch to be delivered feb 24th ‘23. Im shocked and impressed! Except they deliver the wrong part of the sectional. Delivery guys say it’s the wrong part and just leave. Refuse to double check, no paperwork, no phone number, nothing. Now I’m left standing here (since I can’t sit on my broken couch) with absolutely no information on what happens next nor able to get answers from anyone. The best I have been told is “we have a process and someone will call you in 7-14 business days about what to do next” even though it’s already been two months. When asked to speak to someone who can give a better answer than 7-14 business days for just the call back - like is even the right section in stock - I get hung up on. I am now left with a broken couch Ashley acknowledges was defective, 2 months of headaches already, countless hours wasted on the phone, two days I had to wait around for delivery/repair people, and zero answers as to when the correct couch will be delivered or if it even will be. I read the horror stories on Ashley posted online - I highly suggest listening to them. They’ll take your money, lie to you about delivery, then when it finally shows up broken drag it out for months and who knows if you ever will get it resolved. Our sales person, Greta, has always been great but the customer service of the company as a whole is a mess.

Malay was a fantastic salesperson. She really knew her product, plus there was no pressure to buy even though we did. I would highly recommend this store and Malay in particular.

No pressure sales person...quick delivery. Like the communication of delivery. Love the product.

Met with Greta and she was tremendous help. I already knew what I wanted so she made the transaction quick and seamless

We ended up canceling the order because many of the details of the transaction were not shared with us before the actual purchase, and the person doing the financing should not be working in customer service. Also I had to rearrange Work to come in on a Monday night because the sales person was leaving to go on vacation, as it turns out, she was not even there when we got there we were left to this one person to take care of us and it was a very bad experience coupled with the fact that we already had a bad experience several years ago we will probably never shop at any Ashley store Again. I wish I was wearing a body cam so you can see the disconnect this person had while servicing us.

My sales lady Racquel was awesome. She helped me so much to find what I was looking for.

Purchase was very easy with Malay as the sales representative. The store had a huge variety of furniture to help make the choices easy. We feel the prices were decent.

As usual, sales people were too busy to talk with someone who came in with a kid. This has repeatedly happened to us with Ashley, don’t know why we thought it would be different in a different city.

Nancy helped me find exactly what I wanted. Thanks!

We bought a piece of furniture there. $65 to deliver it and a lot of excuses about how they have to pass the high gas prices onto the customer. Like. Um. They don't make enough money off the piece of furniture I just bought. And. Um. Now I bought it....but I can't get it to my house!!??

0 stars out of 5 worst experience of my life, made me carry my own furniture from inside the store to my car, furniture weighed 1000lbs, complete joke of a store will never go back

Great experience and Raquel did an awesome job

Rachael, probably spelled her name wrong, she was superior.

My shopping experience at Ashley Furniture was great. Greta helped me find the pieces I was looking for. She wasn’t pushy and was wonderful to work with.

Greta was amazing! She showed me several different types and colors of the love seat recliner I was looking for. She ensured that I bought the love seat I was satisfied with. She was very knowledgeable and friendly. Not pushy or annoying like most sales people. I would definitely come back and buy from her again.

I know people who have had a negative experience with furniture stores and delivery recently. We previously had good luck with Ashley furniture, so when looking for a new sectional I went there to look. Our experience was great from beginning to end. The sales rep was knowledgeable, friendly, and very thorough. We were able to schedule delivery quickly because our item was in stock. The delivery process was extremely smooth, with email and text notifications throughout the process. The delivery men were polite, quick, cleaned everything up before they left, and set up our furniture perfectly. Great experience all around .

Greta was awesome. She met me, offered her assistance, and then let me roam/look on my own per my request. She ch caked in on me, then gave me a copy of an out-the-door quote on what I selected. When I went back with my husband for him to see my selection, she was very friendly. I showed her a lower price I found and she gave us he price match. We were very pleased with her and the job she did.

We worked with someone on the floor to order a bed online. We were very clear that we needed a platform bed as we did not have a box spring. We received a bed 12 days later as that was the first day they could have it delivered. After the bed was set up the delivery drivers asked us where the box spring was and informed us the bed required one. I have been unable to reach the store to correct this mistake, it is now 1 week later. Corporate has given me several numbers that do not work for this location. The agents on the chat have informed me that I would need to speak to the store directly as they are unable to assist. The location is not near to my house so driving in would be more than inconvenient if necessary. This has been a very frustrating process. We paid for our item in full with no financing and now we are unable to get any servicing.

After Christmas we were sitting on our old recliner sofa. Both my husband and I commented it was hard to get out of because the seat cushions had sunk.. Off we went on a hunt.. He sat in MANY different types. We went to Ashley and were greated by Greta. She directed us to the recliner section. She was so helpful and listened to our concerns. Voila we found just the perfect one. It has a firm seat and a headrest which adjusts to help my husband's back and neck problem. And I can adjust the foot rest to accommodate my bad knees. The delivery was very good. So far we are very happy with our purchase from Ashley. Thank you for your kindness and good service.

Michaelene Majestic was our sales woman . From the moment we walked in she welcome us with a smile & informed us of the 30% off sale going on. Making our purchase was a great experience. We will be purchasing more furniture & we definitely will be coming back to the Geneva store & hopefully get Michaelene again .

Dan was great! Very helpful and very friendly! I will definitely consider Ashley in Geneva for future furniture purchases.

We were greeted immediately and quickly established what we were looking for. Michaelene understood perfectly what we wanted. Paperwork was simply done. Delivery was promised much sooner than we expected given last year’s supply chain problems.

Very pleasant experience shopping. Process was quick and efficient. Sales people were fantastic.

Could've been a faster purchase. Other people coming in interrupted and made sale take longer. Not happy that invoice doesn't show price discounts...how are customers supposed to be sure they've been treated fairly?

Third post I am posting, as someone keeps flagging my posts so they cant be seen??? Bought new living room furniture 11/2022. Paid a handsome penny. Found serious manufacturing defects with the couch when it was delivered on 12/5/2022 . I wanted the couch replaced as it stated because I purchased new and I wanted new. They said they had to send out service first. Another few weeks went by and service finally came out and he informed us "the cardboard collapsed in the arm" Cardboard? He also found other defects with the couch and ottoman we purchased that we did not know about. Again, we told him that we did not want the furniture repaired, we wanted new. He actually took our side and sent us a copy of his report noting the defects which is included. Ashley got back to us today and will not replace the less than 1 month old furniture. During the course of looking into this further, we found out that others complained that what Ashley shows in the showroom is not the same as what they ship the consumer. I have saved every conversation I have had with Ashley as well as screen shots of texts from Ashley on various numbers. This was just a readers digest version. I have a growing paper trail of the poor customer service, not to mention photos of the floor model vs what was delivered. Not manufactured the same at all, as floor model is built better.

Bought new living room furniture 11/2022. Paid a handsome penny. Found serious manufacturing defects with the couch when it was delivered on 12/5/2022 . I wanted the couch replaced as it stated because I purchased new and I wanted new. They said they had to send out service first. Another few weeks went by and service finally came out and he informed us "the cardboard collapsed in the arm" Cardboard? He also found other defects with the couch and ottoman we purchased that we did not know about. Again, we told him that we did not want the furniture repaired, we wanted new. He actually took our side and sent us a copy of his report noting the defects. Ashley got back to us today and will not replace the less than 1 month old furniture. During the course of looking into this further, we found out that others complained that what Ashley shows in the showroom is not the same as what they ship the consumer. I have saved every conversation I have had with Ashley as well as screen shots of texts from Ashley on various numbers. This was just a readers digest version. I have a growing paper trail of the poor customer service, not to mention photos of the floor model vs what was delivered. Not manufactured the same at all, as floor model is built better.

Briana was amazing made the process seemless! Can’t wait for my new bedroom set!

First I want to say I called this store 2- times and the Naperville Illinois store 2- times and know one ever picked up and when you push a different option it just hangs up on you. So I got on chat and asked them if they went out of business or if the is closed and they said rest assure that the stores were still open. So me and my wife decided to go to the Geneva store and when we got there the store looked like it was closed there was only 4 car's in the lot that was never plowed or even salted I guess they really care about their customers like they say they do not

We had a great experience picking out our new sofas. Greta Davis was very sweet and very knowledgeable.

Greta Davis was fantastic! Very kind, informative and patient. I'll definitely do business with her again. Thanks

The salesperson, Greta Davis, was the best salesperson I have ever dealt with. She was polite, informed and had my best interest in mind. I will continue to use Ashley furniture as my sorce for furniture and home accessories solely on my experience with Greta. HR also did a good job hiring her.

Dan was absolutely great! Would recommend bc of him. Have had other sales people before, but he is by far the best.

Raquel providing excellent customer service.

Delivery guy was very rude. An overall let down to what we were expecting for high priced furniture at our expense. The delivery guy didn't even bother knocking into a home he's never been to.

Awful delivery experience. They did not want to take a dresser, night stands to second floor because it was not in their schedule. They are suppose to do that. And they said that they cannot take the old mattress. That's not true. It was such a fiasco.

My fiance n and I work hard. So we treated ourselves to a new bed frame and mattress. Trusted and expected better from Ashley furniture. Excited to receive our items, it went to hell with the delivery guy. Very rude and disrespectful in our own home.His word against ours but luckily we have our Ring cameras that captured the incident.Overall, in the end I did not feel well and we didn't get our expensive furniture. ​

My husband and I headed into the store on a Sunday evening, after a few days of running holiday season errands with twin four-year olds. We were greeted by a very nice sales rep named Briana (Bri) and she was helpful and knowledgeable without hovering- and the rest of the team was great about NOT sending six reps to sneak attack us while we browsed. The store was clean and merchandised well, we found several pieces we like, and completing our order with Bri was simple and quick. This particular location is not the closest one to our home but we’ll return when we purchase more furniture for the rest of the house just to have Bri’s help again. I highly recommend shopping here, and ask for her!

Excellent service

Ordered furniture that was promised to be delivered before holidays. They scheduled delivery date for Tuesday before Thanksgiving, then called and told me item was damaged. I specifically ordered these pieces because I was told they were IN STOCK and I needed them right away.. Did they really only have only ONE of that damaged item in stock?. Now I still have not heard from them as to when/if I will have my furniture soon! NOT happy at all.

This has been the worst experience. We’ve been waiting 7 months for our furniture. Just keeps getting delayed and delayed. Furniture was supposed to be delivered tomorrow and it’s delayed AGAIN. If it’s not delivered by the new date again we’re canceling our order and never returning to Ashley again. Do not order from here ever.

was awesome, great work by Mikey

spent $5000 on new furniture which we received in February 2022. About a month later a sag in the back corner of one of the seats was noticed. Contacted warranty people and 8 months later someone came out, said they didn't have the parts, and Ashley would follow up to reschedule. called on 11/28 to see what was going on and chat person said the tech said nothing is wrong and that's it! Don't spend the money there, something under warranty needs fixing you're screwed!

Dan did a great job at assisting my boyfriend and I find the perfect bed

Unacceptable Bad Customer Service. Me and my family came in looking to buy a new couch. We were looking around in hopes that someone would greet us and answer our questions as the prices were confusing for me and my whole family. 20 minutes after we arrive still without no help, mind you we had passed multiple representatives but yet they seemed to busy to help us. By now we had already walked around the whole store and someone did stop and ask us if we were being helped and I told the person that we had not yet gotten a sales person and that we had been here for 20 minutes already. The person said that there would be someone with us, but 10 minutes after that there was no one with us yet. You would think there was a lot of people but there was certainly not many we saw around 2-3 shoppers. After being there for 35 minutes we decided to leave even though we loved one of the couches but we did not proceed to purchase this item because we first of all were not being helped and we were still a little confused with the prices. So that being said we will not return to this location and decided to go to another store and seek what we are looking for, with of course just a simple greeting and help.

Raquel helped us navigate pricing and delivery time for a bedroom set that we wanted. She gave us space when needed and did a great job communicating with us and answered every question we had. It was only her third day as a salesman for Ashley. Thank you!

If I could give 0 stars I would. We found a set of chairs in the store, but couldn’t find the price in store. We looked them up online so we had an idea of the price. We found the sales associate that greeted us upon entry and started placing an order. She read us the subtotal and we were SHOCKED. The price in store was 81% higher than online. We asked if they would price match, which they were willing to do, but they could not include the in store coupon. Fine, it was still cheaper. She read our subtotal again and it still sounded high. The bill included shipping. I let her know that online included free shipping and she said “that is only for orders under $400.” We said fine and proceeded to go up to the register. From my phone, I continued to try to go through with the online sale and sure enough, the free shipping worked. Of course this was after I had already swiped my card for an in-store purchase. They ended up refunding $40 of the $100 shipping fee. I should have canceled the order, but we need the chairs in a timely manner. I won’t be returning to purchase furniture in-store and I would encourage anyone who enters this store to consider using it as a showroom and then place the order online.

Good customer services.

Gretel was fast efficient and super helpful! Super happy with our decision!

Malay was excellent!!! She was very professional, patient, knowledgeable and even a fun sense of humor.

Kyle my sales rep was great he took a lot of time and patience with me. Highly recommend

They cunningly deliver broken and malfunctioning swivel bar stool after 4 months of order/wait. I complaint upon delivery but no services provided by them. Surely not recommended. Geneva IL store

Sania at the Geneva store did a great job helping us find the chairs we were looking for at the best price. Thanks Sania

Sania and Briana were absolutely fantastic! They are very patient and have excellent listening skills. These two will absolutely help you get what you need and want and the perfect price.

All 5 pieces (couches discolored, leg screw inserts missing, bent tables) damaged. Customer service not helpful at all. Told because I took receipt of products, they could not return couches and tables. Said my 8 month pregnant wife should have shut the door and not let them leave and be stern? WHAT!!! White glove delivery is a scam, set couches inside wrapped in plastic. I unwrapped and assembled and found every piece damaged and told I could not return them. Have pictures of damaged couches and tables, nasty text messages (sales rep couldn't even answer the phone) from the rep but they didn't care. Rep walked away mid conversation in frustration after revisiting the store. Online purchases have much quicker delivery times. Online orders could be returned within 14 days no questions asked due to consumer act of 2015. Items purchased in store and they left me out to dry. Saved pictures and text messages, yes, text messages since the rep couldn't answer or call back and decided to only text with me (saved all of them). Wrote a long review of my experience but was too many characters to post. For the "No. 1 furniture retailer in the US" this has been the worst experience ever purchasing furniture at Ashlely in Geneva, Il. Overall, this has been the single worst experience purchasing couches in my life from a company who clearly doesn't stand behind the product. A half start review would be a half star too much. -Trevor B.

I would have given a higher rating, but it is difficult to trust the sales people at this store. This was my second purchase at this location. We asked about the warranty, and we were told 5 years. HOWEVER, the warranty is only ONE year and then you can PURCHASE an additional warranty to extend to 5 years. Be honest with your customers and tell them the ACTUAL manufacturers warranty, but you also have the option to PURCHASE an extended warranty.

Awesome

Sonia was very helpful and pleasant usual!

Malay our salesperson was the only one who helped us when we went in the store. She was very helpful, and able to give us ideas when we were confused on which one to choose. Malay is an asset to Ashley furniture. She is 10 out of 10.

Awesome customer service by Kyle Shuman!

Smelly furniture. Purchased bed and 2 night stands. Night stands smell of chemical odor. Entire rooms smells from odor. Contents placed in night stands has absorbed odors. Furniture was manufactured overseas. This is second bedroom set we purchased from Ashley over past 10 years. Service call was met with no solution to cure, replace or refund. Guess we will not be purchasing from Ashley in the future.

Greta at the store is a wonderful sales rep and we appreciated all of her help at the store.

Sania was very helpful

We were just browsing for a small couch and we happened to find one that was the right size. It was the cutest sectional for a small space. Geneva was a great help and made the sale go smoothly.

Delivered in good condition and on time

I appreciated the exceptional customer service and the balance of giving me space to browse on my own yet availability to answer any questions I had.

Sales rep was very kind, helpful, and inviting for products. She took all the time needed for me to make my decision(s).

Great friendly service!!

Very pleasant, no pressure. Malay was knowledgeable regarding style and our needs. We will shop here again.

Great selection, many choices to pick. Greta was so nice.

Great customer service!

Prompt on delivery.

Nancy was exceptional. She was personable and helpful. Thanks, Nancy!

Greta was supposed helpful and made the ordering process go smoothly. She also worked to accommodate our delivery timeline.

I would give zero stars if that was an option. We have waited over a year for a bed to be delivered. We've been given multiple time lines that have come and gone and various excuses for the delays. Yesterday was to be delivery day. Delivery men were very nice however the headboard and footboard were the correct size but the rails were for a smaller bed! Now we wait yet again. Told Saturday will be redelivery day however it won't be til late afternoon which ruins our weekend plans. Our sales person Greta Davis has been wonderful to work with and has been very helpful in trying to get answers from customer service. The customer service department is the worst and needs a complete overhaul and training in how to work with customers. The rudeness is unbelievable. This has been an incredibly frustrating and disappointing experience and we will never patronize Ashley again.

Update: Wrote a lengthy email to the reply listed, company never responded or reached out further as of 2 months later. Had a wonderful consultation 2 or so months prior. Returned last week and asked for the person who helped us before. Everyone we talked to made a face and told us he didn't work there, even though we had a business card and paperwork filled out by them. After selecting the items from our consultation, we were then denied for financing. Fair, it happens. But what wasn't fair was then we were met with the response,"why did you even apply if you knew your credit was bad???". Excuse me? I actually have decent credit, I just switched jobs. Then the associate turns to my partner, "we should have used you instead, you look like you have better credit." My partner defended me and told her again, my credit is way better than his. To which that associate slammed her laptop shut, snatched the finance paper away, I tried to ask for an itemized list because I really liked the products and would like to still try again, she printed a paper and tossed it at me. while we asked if we had any other options, she snapped back and laughed, "oh no, you have no options" and walked away. We were then followed out by another associate. I am never recommending Ashley after this experience.

Very helpful. They work hard to accommodate your needs

We purchased a bedroom set for our son on February 20,2022. We were told that it would be delivered in late July. We waited patiently. It finally came today, August 11th. The headboard was badly damaged and the nightstand was scratched. No info as to resolution.....wait some more.

The people from sales to the delivery we’re the best! Our sales person Greta was very helpful and personable. The men that delivered our chair were awesome!

Great sales person

Sania was very helpful. She explained things to me and also gave me time to make a decision.

They took almost 8 months to fulfill my order. Very bad service. Never ever going to buy again

Great service from Greta and associate

Great service!!!

Greta Davis was wonderful to work with!!

Everything went as expected!

Very helpful and nice

FALSE ADVERTISING!!! We purchased a sectional couch from the Ashley Home store in Geneva Illinois in February 2022. When we selected and purchased this couch from the showroom the couch was manufactured with springs included under the cushions. When we received our couch 2 months later, we found that they had sent us a cheaper version of the couch that contained no springs under the cushions and even had black material instead of tan. Ashley told us they stopped manufacturing couches with springs after we made our purchase. We called Ashley within the 72 hour period (specified in our contract) to tell them we are unsatisfied and they still will not let us return the couch. Look at the pictures attached. It is obviously a different product. We have had to seek legal representation just to return a couch... Unless you have unlimited money, and don't mind wasting it, do not shop here!

Good lift chair at fair price. Helpful salesperson Gretta.

Dan at the Geneva store location was awesome. Thanks so much.

Nancy made this the most enjoyable buying experience. I have worked with her in the past she proved to me that she was knowledgeable about the products without being pushy. Anytime I am in the market for something new, I plan to work ONLY with Nancy.

Great selection. Attentive and not pushy sales person. Greta was great to work with.

Delivery in customer service are both awful outside the store. It's been weeks, and I haven't been able to get my items. One because items take way way longer than expected to be made another one is the awful delivery service they have. They won't help accommodate a delivery time when I call and explain I'm only available in the evening I was told that wasn’t their problem and then it would need to figure it out myself. It’s been 3 weeks and I still have no idea when I’m getting my items. I’ve never experienced something like this companies always accommodate times and they done it before so I don’t understand what the problem is… Don’t waste your time here!! 7/6 once again a week later the Ashley’s delivery team has fail….still have no further

Excellent selection of product and excellent sales person Greta

TERRIBLE!! I made a mistake buying here, paint came off immediately so I requested the exchange and after a huge drama they sent me some refurbished stuff which I didn't accepted and it's been 10 unsuccessful attempts to exchange because they keep sending me dirty pre own used stuff frfromooothersotherspeople.

Order has now been pushed back 5 times. I was never contacted about this and have to contact them every time.

Update: Yes, the sales staff was nice. Our couch and chair are two years old and already sunken down to nothing. I don’t want either piece of furniture, but we cannot afford a replacement right now. Jake helped us with the sale. We was very informative, not pushy at all, and very friendly. He came across as honest and professional.

Greta was very helpful! She had multiple customers that she was working with, including myself, and she still made sure to check on me when she could. She was very knowledgeable about the product in the store as well as the promotions going on.

Jake was great. He knew the product well and advised us on the best possible product. The check out time was short and very easy. All in all it was a great experience. The only criticism I have is that Jake couldn’t/wouldn’t take the tip I was trying to give him. I can only assume it’s a company policy. I’ve never understood that policy by companies. It’s annoying!! Send me your address Jake and I’ll mail you the $50 tip.

Sonia was extremely knowledgeable and helpful. She set us up with a great deal with a quality product. We were in a big hurry , so the senior manager pushed our deal thru as fast as they could and got us out of there. We will be shopping for the rest of our house at Ashley in Geneva. Thank you.

Good experience. Not like a favorite or anything because I'm not a furniture shopper aficionado... Just wanted a new bedroom set... Why do I give stars for this? Found the set I wanted online. Went in to complete the purchase... I guess my experience was good...

They've got the nicest looking furniture around but I ordered my bedroom set and the highboy was damaged. Now it's been months and five high boys later. Still all damaged. What is going on with your quality control? .Update today I got my new highboy dresser. It was in perfect condition. Thank you very much for your prompt response

Great Customer Sevice and very personable Sales Rep

Very good customer service, price and discount

Greta was so good on everything. She help us to understand everything and we make our decision super fast.

Buddy bought furniture 12/27/21 told 8-12 weeks before it arrives cool. But THEN waited patiently called today june 5th and was told 9-11 more weeks. TERRIBLE , OFFERING NO DISCOUNT OR COMPENSATION for waiting. Just terrible

No pressure sales assistance. Helpful, answered questions well and allowed us to make decisions for ourselves. Entire process was easy.

Shopping was great, Greta, my salesperson was awesome ! Will always come back to Ashley !

Order Taking Representative had no idea of product features or functions. Would think more product training is needed.

Great service! Highly recommended!

Went in looking for a living room set in mind. Found another option. Purchase process was quick, easy and with no hassle. Even better items chosen were in stock and delivery is expected within a week!

A pleasure to deal with Nancy. What a coincidence that I bought a mattress from her in 2017 when she worked at Carson's. That was for a different room.

This store is not honest with their delivery dates. We purchased a table, chairs, and a server. The table was delayed a month, so they said it would be best to ship all three once the table comes in. So we said okay. A month later on delivery date, they only delivered the table and server. We asked where the chairs are and the guy said it shows they are delayed, you have to call our call center. Once we called them, they informed us that another customer bought the chairs we already paid for and now the chairs are on a 2 month delay. Be begrudgingly accepted this. We call 2 months later asking where our chairs are and the lady said they are another 2 months delayed and she has no idea why they originally told us 2 months. We call again 2 months later and they said again, wait another 2 months for the chairs... Finally 2 months later, 7 total months after payment, our chairs finally arrive. On top of that, the server came damaged. They sent the technician out, and he said it was unrepairable. And we should expect a call to schedule a new delivery for a replacement the next day. We never got this call, we had to call them for them to open a new ticket. They said the server is a month delayed and we said that's okay. We call back a month later and they said they never received a ticket from us on a replacement but they will open a new ticket now. Again we call a few weeks later and find out there still is no ticket. I have no idea where to go from here, but we still have this broken server that we've paid for. I would not recommend doing business with this company, they have outsourced their call center and given very limited information to those employees. Do not expect your purchase to be delivered in a timely manner, even if an employee promises a specific date. Employees at the store don't have any idea when the actual item will arrive, they are only guessing. And we still don't have a working server after 10 months.

Jake was an awesome employee and helped with any questions that I had.

Great, efficient, not pushy…which was greatly appreciated.

The moving guys were great..I was very upset after waiting so long..that the dresser is in need of repairs & if I sent back was told we don't know when we can get another one..I'm expecting to be reimbursed for my situation..please advise

We purchased a sleeper sofa from here with Malai. My wife went to the store and picked one out and sent me the link to it. I was concerned that it would not fit down the stairs though. I spoke with Malai and gave her the measurements of the stairway and entrance to the stairway. and she guaranteed it would fit down their easily and if not that they would remove the banister to get it down and put it back up. SO we ordered on the spot and waited about 5 months.Well they went to deliver the couch on Wednesday and the crew refused to even attempt to bring it downstairs. The stood the couch on end and said it wouldn't fit. They would only take it down if we signed a damage waiver which we were never told about previous to this. Again Malai guaranteed it would fit without any issues. They left the couch there with us then. I called the store to speak with Malai about this and she was off. I explained to the store what was happening and was told Malai would call me back immediately. 3 hours later I never received a call. I then called and spoke with Jennifer who agreed this was not acceptable and was unprofessional. She took my info and said Malai would call me at 1pm on Thursday.I thought that would be fine but Thursday came and went and no one called. I called in again today and Malai was with another customer so she is supposed to call me back yet gain. As of 4/29/22 at 3:23 pm there has not been one apology or effort to remedy the situation. At this point it is clear Malai purposefully deceived us about it fitting or at least about their effort/ability to bring it down. So needless to say my wife and I brought it down last night without taking a banister down at all. If we can do this then how can their delivery team not do it?I had also emailed customer service and messaged them on facebook. It was only a few minutes ago I received a response which blamed us for the couch not getting into the basement.

Excellent service very tentative to your needs. Made sure had bestdeal

Jake was the best! Great combo of knowledge, personality and a skillful salesman. Excellent introduction at the door and let us browse without interference. Ultimate sale of 3 items and we couldn’t be happier. We have purchased many pieces from Ashley Furniture over the years but will definitely ask for Jake next time!

Jake was SO PLEASANT to work with today in the Geneva IL location. Great personality and knowledge about what furniture suites our needs best. Great experience!

The store has a nice layout with a wide variety of middle quality furniture. Sales reps are commission based. Nothing wrong with that. I've employed many myself. We've purchased from here before. Had a encounter at Ashley in Geneva today that very much discouraged me from returning. I was chased down from a distance and was basically not allowed to walk the store without answering questions. The sales rep was rude. The store felt unsafe. Felt like a religious person who knocked on my front door encounter. She claimed to "only be doing her job". I think management would appreciate this rep to be a little more tactful.

Benjamin was awesome at helping me pick out my new living room furniture. No hassle salesmanship and super knowledgeable. Extremely happy with my purchasing experience.

Dan Smith was the nicest sales person. He was very knowledgeable and patient with us on our purchase

Do not buy from Ashley. They will screw you over 7 ways from Sunday. We ordered furniture in December. We could not accept delivery the exact day THEY wanted to deliver, and would not accept a different date from us. They sent all of our pieces out to fulfill other orders. They then promised an April delivery of all pieces, and did no work to ensure that happened. They are now saying June fulfillment. When we talked to the “regional” manager, she was more willing to give us a refund on the single piece we accepted in February, instead of do the leg work to ensure they could keep a customer. Their offer of financial compensation was an insult. We will not be purchasing anything from Ashley in the future, and will ensure that no one we know has to deal with this fiasco either.

Had the worst experience. HORRIBLE customer service. We got a $3,000+ couch and when it got delivered only one guy was moving the couch who did not speak English and tossed our couch on the ground. A piece of our couch cracked in the wood and we are not able to use it. GRETA the sales person who KNEW we were moving 4 hours away across state lines promised that if anything happened they would make it right. First of all I was on the phone with the Ashley home store in the state we were moving to and was told that we would get our couch the same time this Ashley home store told us. GRETA claimed that they get it faster and clearly only wanted commission and didn’t really care about us not being able to get a replacement or having it fixed after we moved. These franchises are separately owned and we needed to be refunded to get a new one in the state we moved to. Of course she didn’t tell us that so now we are screwed with a couch that came broken and had stains all throughout different parts of the couch. They Said we have to DRIVE it BACK to their state Warehouse which is 4 hours away and spend $1,000 of OUR own money to get a new one or refunded. Customer service is about making it RIGHT where it BENEFITS the customer. We were on the phone for 3 hours and was told that we would be compensated and given the delivery fee back and then got disconnected of course and NEVER got a call back. Then this store gave us a number to TEXT ONLY & they claimed theres no notes that we could be compensated for the broken part, stains and the delivery fee which we were PROMISED by the customer service line. Very pissed about this situation. They did NOTHING and did nothing but LIE and leave us with a couch STAINED, BROKEN & ZERO compensation. Absolutely absurd. If moving ONLY BUY from that State you’re moving to because these associates are worthless and NOT helpful. ALSO, the HEAD MANAGER HUNG UP ON US, knowing we were frustrated that they did NOTHING to help us. I have NEVER been to a place where it wasnt made right where it benefited the customer for the STORES mistake. It should be on THEM to call and figure it out since the damage happened on THIER end. Instead of dealing with the stress of moving states and then being stuck on the phone for hours to get absolutely nowhere. Not helpful at all. They Act like they will MAKE IT RIGHT and do anything BUT that. Go through a different company or AVOID this store. You’ll be out of money or have a broken/stained sofa sectional! SHOP ELSEWHERE!

I bought the Savesto sectional from here and it's complete garbage. I asked about the protection plan and was told this couch didn't need it. It absorbs every stain. The cushions get hard and flat so you have to fluff up the cushions 3 times a day, which then makes them lumpy. This happened about 2 months after I bought it. The salesperson would not leave me alone to look at the furniture. Ill never shop there ever Again.

Nancy at the Geneva store was knowledgable and a joy to work with. Would highly recommend her!

I've been eyeing a couch set for the last year and Dan Smith was our salesman who was extremely helpful, patient, answered all of our questions and wasn't overbearing (as in checked in when we had questions but didn't stalk us as we explored the store). I bought it the other day and highly recommend asking for Dan Smith to help you if you want a smooth sales experience!!The only thing less than stellar I can say is that we opted to pick it up ourselves from the romeoville warehouse...Dan warned me that it might be a long wait...well depends on how much free time and patience you have...I would say save yourself the grief of the warehouse and just pay for the delivery. I won't be doing a self-pickup again as it's a slow process and there was only one other customer there with us. I can only imagine if there were more people and they have signs posted everywhere it takes two hours to get your stuff. It took about an hour with only one other person there to get our couch to the dock.

We had a great experience and our salesperson was very helpful and not pushy. We were excited to find a reclining sofa with double wide seats so my hubby and I can cuddle! Good thing we didn’t order on the spot because the loveseat was too long for our room. If it didn’t come with the console we would have been fine, but it wasn’t an option. We found another similar loveseat in a different color. We thought it would go but couldn’t be sure. Dan got a dolly and moved the chair over to our sofa and we decided it would work out just fine! What a guy! Now we just wait for the delivery! We’re very excited!!!😃👏

Pleasant experience I was miffed that they did not have stock. I do understand the circumstances

I do not normally write reviews but feel this very negative experience warrants one. I ordered my bed October 6th, 2021 and was told it was going to be 3 months. I understand global supply chain delays at the time and accepted. In January 2022 I called the Ashley Furniture main line to inquire and was told that my bed was on back order until June. At that point I requested to cancel my order since the lead time was too long. The next day I received a call from the store saying that it wasn't going to be 6 months, but 6 weeks and was offered not to cancel my order in exchange for free delivery, which I accepted. 6 weeks later I received a call that they my bed was available, which I was really excited for. This bed was for our AirBnB home 90 minutes away from our home. I received the notice a few days before to prepare for delivery, which included dismantling the current bed, which I did. THE NIGHT BEFORE delivery I received a call from Ashley that they do not have my bed and it was on back order until June. I was very distraught since not only would I not receive the bed, but I had to travel 90 minutes away to reassemble the old bed since we had guests the next day. The store called saying the 'headboard was broken.' I understand supply chain delays. I understand shipments being damaged. What I cannot accept is the very poor communication that the night before delivery to receive a call that delivery is not coming after over 5 months of waiting. Just tell me you do not have the bed beforehand and let me cancel the order. The store also did not adequately try to compensate for this very big mistake. In summary I would not recommend Ashley or this store. Please take your well earned money elsewhere. I waited over 5 months with no bed and wasted time. Thanks for listening.

We just had a wonderful experience tonite . No pressure but extremely helpful. No interest payments are the best. And they have great warranties for 5 years!

Very good customer service. The process of finding wanted we wanted was very smooth.

They made continued mistakes regarding delivery of a mattress and refused to deal with it. It took three full months to end up with a working bed setup, and it required me to drive an hour back to the store to pick up the last piece that they forgot on their redelivery and refused to ship out. Once they have your money, they do not care what happens, and my pregnant wife suffered because of it.

Pleasant helpful salesperson and nice selection of furniture to meet anyone’s taste.

Great selection, great service, excited for my new sectional to arrive! Thanks Greta for your help!

large selections with reasonable price. great staff.

Gretta did an AMAZING job showing me the various options they offer. She made sure to emphasize the “in stock” option. Will surely come back here for my next purchase. Thank you!

The sales staff was wonderful at the Batavia store. Everyone was so helpful and knowledgeable. I would definitely go back again

Ashley HomeStore on Randall in Geneva is amazing! The furniture selection is massive, making a final decision was so tough! We were looking for a type of furniture that fit our family room and wanted to stay away from the “rec-room” vibe. We found exactly what we needed to achieve a comfortable family-friendly place. With the President’s Day sale happening, we saved on the price too! Win Win!! Thank you Ashley and thank you Ben!

Great experience Greta was very helpful. Very kind to my elderly mother that I brought with. I would recommend Greta if you need help

Greta Davis at Ashley Furniture did a great job with me to select living room and bedroom furniture.

I had a great salesperson who found a dresser she thought would match the picture of a crib I had bought elsewhere. She even helped me carry the side of a crib into the store so I could make sure the color matched. And she was right -it matched!

I just purchased a Couch and Chair at the Geneva store. I have purchased there before and highly recommend visiting their showroom if you are looking at Furniture. The staff is friendly and very helpful and they do their best to serve their customers.

Maylay at the Geneva location was absolutely wonderful. Me and my wife just bought our first home and needed a few larger pieces and we were so lucky to find her. She was very knowledgeable and understanding to our needs and made it seem-less and stress free. We can’t recommend get enough!

very nice and courteous people would recommend to anybody they were very helpful and polite a very nice experience for me and my wife we purchased two very comfortable recliners

Our salesperson, Nancy, was very helpful and knowledgeable. The layout of the store made it easy to shop. Stress free experience.

My husband and myself ordered a beautiful living room set from Ashley furniture in Geneva il. I can't tell you how much we love it! The sales staff at this store were very attentive to all of our needs in every way. I had to do an exchange, because, the coffee table we picked out was to big for the area we wanted to use it in. The office manager Jenn, went the extra mile to help us find one for our needs and she was very patient with finding one that would fit perfectly. We were very pleased, and we will go back again when we need to replace any of the furniture in house in the near future.

Muy buena atención y buenos muebles

I needed a dresser for a guest room. When I told Greta I needed it soon she showed me some floor samples. One was perfect. And a great price! It was delivered the next day. I couldn’t be happier.

A lot of tasteful furniture that me and my friend are interested in but was followed around by two employees that stared at us most likely won’t come back to this location

Very good furniture I have always Bought my furniture there and recommend it to all my friends and I will still buy all my furniture through Ashley

I was looking for a family room furniture for quite some time and purchased a set at my first trip there. The store layout, the sales associates assistance, the light... everything was just right. I even lucked out and got the price that I was looking for. I am taking one star off just because the store doesn't offer delivery on floor models. The sales associate was able to provide me with a third party contact at a reasonable price, but that would not be a free delivery that was arranged for me. If I was buying a rug, it wouldn't be a great deal. Buying a set of couches turns out to be more involved. I can't tell whether this is a common practice at all furniture stores, but this was my experience at Ashley's. Other than that, I am a satisfied customer. Thank you

Purchased multiple chests and night stands and Nancy was wonderful to work with.

Friendly staff. Not pushy, but they did help when I asked. We made a purchase with an estimated 7 weeks for delivery.

We are so happy that we stopped in the Geneva Ashley Homestore today. We found exactly what we were looking for to replace our great room furniture. The selection was unlimited and we found a couch and 2 chairs that were exactly what we were looking for. Nancy was patient with us and showed us exactly what we asked for plus found us some great discounts. Thank you Ashley Homestore. RF in Yorkville

Loved working w Greta. No pressure at all and she was super fun!

I ask for Greta when I shop at Ashley the HomeStore in Geneva, Illinois. She is friendly, helpful and is very knowledgeable about the furniture she sells. She always find exactly what I’m looking for.😁

I didn't like any of the furniture nor the environment

For a long time, I was anxious to stop in. Sadly, after seeing two sets of furniture displays, it was enough. Same design throughout the store. Sadly, there was nothing to grab your eye or interest. They need a design consultant! Staff member was very nice and helpful (that is the only reason I gave a star in the rating.) Not planning to return soon.

We always shop at Ashley for all our furniture. We bought from them 5 years ago when we bought our first home, to now when we built our first home! Lauren at the Geneva store was awesome and also helped to make sure everything would match based on our descriptions.

Jake the sleep expert is tuned to what it means to really provide top notch customer service.

The personnel there was great, very friendly and helpful.

Our sales specialist, Jake, was very helpful and professional. One of the best purchasing experiences we have had. We will definitely be back!

Greta was very knowledgeable and helpful. We came in looking for a specific couch. She knew right where it was and all of the specs. She even carried 2 ottomans from across the show room to help us decide on what would compliment our couch!

We came to the store in a middle of a snowstorm. The staff were all very helpful. Greta helped us pick out the furniture that we ended up buying. It was a very pleasant experience.

Jacob was really helpful and went above and beyond to get me my bed of my dreams

I was very pleased with your store as I had never been in it before.The salesman was very good and pleasant-his name was Dan Smith and this was your store in Geneva Il. I purchase 2chairs.Thank you.

We had a great experience shopping at the Geneva IL location yesterday. I didn’t feel pushed to make a purchase. In fact, when I said I wasn’t buying anything that day, she checked in a few times with me, but she didn’t hound me. I don’t like to be followed around when I’m shopping for furniture and the laid back approach is what helped me feel comfortable with my purchase. I can’t wait to get our living room and kitchen sets soon!!

We went in looking for a love seat recliner. They had a nice selection and we loved the one we ordered. Our sales rep Nancy was awsome. After we picked out our love seat we moved on to a bed. Nancy was very knowledgeable and helpful. Had a great experience and will go back for futher items.

We were lucky enough to meet Diego while shopping for some basement couches. He gave us space to shop without making us feel overwhelmed and was always available to honestly answer any questions we had. He went the extra mile to secure some additional savings for us and gave his opinion on some of the sizing options that the store offers, which we very much appreciated. We'll be happy to shop at Ashley again and look forward to working with Diego in the future.

Friendly staff, well stocked and nicely displayed. I received my first order from them this past Friday and couldn’t be more pleased. Visited the same store yesterday and was fortunate to see my same salesperson Dan, and yes I have another order on its way. Thanks Ashley!!

(Translated by Google) Diego was very friendly at all times and answered all our questions, excellent customer service from him! (Original) Diego fue muy amable en todo momento y respondió todas nuestras dudas , excelente servicio al cliente por su parte !

This was my very first time buying new Furniture. So I was a little apprehensive. My Sales Gentleman, Mr. Gabriel, was very kind & knowledgeable. He seemed to be the purr-fect interior expert giving me options & planning everything. So thank you for all the advice.

Attentive people working great prices and great discounts

excellent recliners. saleslady was able to explain how to use everything to me

My experience with Ashley is not going very well. I ordered dining table from them in Jul 2021 delivery confirmation was in Aug 21 and it was on time I’m very happy about it. But after that I found out they send us the wrong item that my disappointment started. I called customer service which is very hard to reach out. I try to call about 2 days nobody picked up the phone then I decided to go to the store. At the store I went directly to counter asking someone for help but what I got is business card and they told me to call that number which is I try for a couple day. At the end of visit I didn’t get any help just sale guy check the order online and see it exactly wrong. I went home very upset and try to call customer service finally someone picked up. I asking for return wrong item and get money back but as per they policy it can’t. They can do exchange and they said someone will contact me in a week to confirm delivery date and he will submit exchange order. Nobody call me back after a week. And the same customer service very difficult to contact. So I decided to contact sale guy his name is Jacob. This is only one good experience with Ashley that why I gave 1 star for them. He very supported, he offered me that I can use the item which is wrong and Ashley will respond for all damages until I receive the right one, he check exchange order it show no exchange order submitted. What the h***? Finally Jacob help everything and confirm exchange delivery in December. I just call them and ask if delivery still Dec. They said no it will be Jan 2022. I’ll call again in Jan hopefully I will get my table.

No pressure, comfortable easy to walk around

The service was great - prices reasonable

My experience today was terrific. I love a "No pressure" approach from sales people. Supportive but there to answer questions. Quality furniture and a great selection. I am so happy to be getting a new chair.

I’ve been to Ashley in Geneva, Illinois and purchased two times in the last six months. Both people that I worked with were excellent, detailed, and very pleasant to work with. The delivery man for my first shipment were very nice, on time, and very informative. Waiting for my second shipment and can’t wait to receive our new bed frame and mattress. Would truly recommend…

Great couch shopping experience! Staff was helpful and knowledgeable, we went in during a 20% off sale so that was awesome too!

Greta was so helpful and fun to work with!

Great people and just the exact piece I was looking for !

Malay was helpful for my wife and I. She wasn’t pushy and helped us get what we wanted.

They matched the online sale price and will deliver within a week. Great deal..... So it showed up damaged and it took 60 days to send the replacement part. When I called to have the replacement part installed I was told it would take 2 more months to have someone come out and there was nothing they could do about it. Unreal. I do not recommend purchasing from Ashley HomeStore. It may SEEM like a deal but the hassle isn't worth it.

Gabriel was a quality sales representative. He was helpful without stalking us throughout the store and was patient as my husband I debated our purchase. I appreciated his demeanor, especially considering the added pressure of delayed delivery times and supply chain issues.

Gabriel was super helpful and spent time making sure what we wanted was available. Great selection of many different styles

The service was implacable. We went in looking for a bed and ended up purchasing a new bedroom set plus 2 new couches. Look forward to receiving our new bedroom furniture.

After researching for days and visiting nearly every furniture store in my area, I finally found what I was looking for at Ashley Furniture. The staff was helpful and knowledgeable, and gave me the space and time I needed to look around. Beyond that, the prices were actually unbeatable during the Black Friday sale. Better than the liquidation shops, but without any of the risky deals! When I was ready to buy, it only took 10 minutes and I was out the door. Can’t wait to get my sofa!

My salesman was super helpful and was willing to do research for me to help me make my decision. I have purchased a few pieces and I am so satisfied.

I'm taking my good review back and I just out things that were NEVER mentored at the time of purchase such as, that there is no return policy. I called because the price online and the price at the store were completely different over $500 at the store. I was told because I picked up the furniture the day prior that no price match could be done anymore. Again something that was not mentored by Jake. The cost of the "5 yeat" protection plan is also more at the store than online. The lack of customer service is upsetting. This is all within 4 days of my purchase. If you go shop at this store please please make sure to check the online pricing before you commit and continue to check it until the day you pick up your items or get the items delivered to you. This can save you hundreds of dollars. It would have saved me almost $1000.

Salesman, Jake, from your Batavia Store, was very knowledgeable, and informative about the products Ashley Furniture carries. He is an asset to your company. He was polite and respectful.

I worked with Gabriel who was very nice and not at all overbearing. I told him what I was there for and he let me look on my own and did not hover. When the time came to make the purchase, he was very helpful and informative and quick. He also was accommodating with my delivery date since I don't yet have my exact date set. Lovely experience!

Great experience! Large selection considering the circumstances. Dan was a great salesman and we can’t wait for our new bedroom set to arrive!

We worked with Dan Smith at the Geneva location. He was very patience and kind. He answered all of our questions and was the most honest, down to earth salesman. This was our first big furniture purchased and Dan made the process very easy. We cannot wait for our new bedroom set to be delivered!

Worse experience ever - been waiting over 6 months for a couch and some chairs - delivery date has been changed 7 times - no one ever bothers to call to let me know the date changed, I have to call and call and call just to be told there is nothing they can do -- horrible bickering sales people and very poor customer service -- not to mention when my table was delivered they scratched up my walls and the bottom bar fell off after 2 months of use -- will never shop here again

Very nice atmosphere good prices good not pressured to buy something. Very nice

We walked in not knowing what to expect from the sales group, but knowing the couch we wanted. The sales team was friendly and informed us of the couches that were similar to the ones we came there for. They then let us explore on our own and we ended up loving one of the recommendations. So glad to have a sales team that was not overbearing the second we walked in and that would make recommendations and give you and your spouse time to think privately about them. They were happy to help anytime we had questions and would check in occasionally while we were trying out the couches. We will gladly go back!

We had a great experience with our representative and we're thoroughly impressed and satisfied! We will definitely be coming back again!

I always have a fantastic experience at Ashley‘s! I’ve always wanted my home to feel like a warm, inviting and beautiful place. However, as a social worker I do not make very much money. Luckily, Ashley‘s prices are very reasonable and their furniture is lovely. I will probably not shop anywhere else to furnish my home

Dan was extremely kind and helpful! The buying process was quick and easy :)

Their home delivery service was about as unprofessional as it could get. After waiting 8 months to receive our bed frame the day finally arrived for delivery. Once here the two gentlemen (who worked for a delivery company separate from Ashleys) began to unload and install the frame. They banged the products carelessly through the house. The installation process sounded rough from the room next door. They managed to damage the frame itself (which was documented with them immediately) and above all the also damanged my bedroom ceiling fan. When confronting the workers they had no reaponse. The fan is inoperable and the $1,000 frame is damaged and THIS is what we waited 8 months for? Unpleased. Dissatisfied. Planning to follow-up with corporate to replace the bed AND cover damages for a new fan. Buyers beware, you've been warned. Kevin K

GREAT experience! Malay was very professional and helpful with purchasing my new furniture. Well done , thank you!

Dont want to give and stars….Dont shop here in order to get any replacements parts takes 13 call a visit to the store and still don’t have my replacement cushions!

Greta was such a fantastic help. We originally stopped in to purchase a king headboard bed but with such great service ended up purchasing a whole bedroom set with a mattress and are returning today to purchase great room furniture. Such a pleasure working with Greta who is very knowledgeable with all the merchandise.

Nancy in Batavia made my purchase effortless and had a better idea of what I needed than I did! Great experience.

I was able to find a very good product at a very good price. Thanks Greta for your assistance!

Nancy was super helpful. Ashley HomeStore also has really great financing options if you need them. Great selection as well. Thank you for helping us pick out our new couch! 😊

We are very happy customers today! Thank you Diego, at the Geneva location, for making our decision go extremely smoothly. If you need furniture I highly recommend him!!!

I’m very dissatisfied. I waited months for my order to come in (understandably), made sure to take off work for the scheduled installation. They were here for a few hours and damaged the bed frame. They never told me and acted like everything was fine before they left. I called right away and the person that answered, told me they’d put in the damage note and I needed to call back tomorrow. What?? Why is this my responsibility to chase this when your team damaged the bed I waited months for, paid a lot of money for and took off work for installation? Now I remain on hold waiting for a manager….

Ordered a recliner today. Greta was professional and friendly. No pressure. Would recommend Ashley HomeStore for all your furniture needs.

Greta was wonderful! She helped us pick the right living room set and gave us a ton of options on financing and savings. Thanks, Greta, in Geneva, IL!

Dan was extremely helpful with finding a couch that fit my needs and budget. Super friendly staff that was no pressure but available when I had questions. Would highly recommend!

Dan was extremely helpful with my search for the perfect couch for my space and budget!

We ordered an entertainment center from Ashley HomeStore. Paid full price and for assembly and delivery. The first one we received was completely damaged with cracks and gouges. Not to mention it was pre assembled and we received two left sides instead of a left and a right. We reported the issues to the company and submitted photos. They set up a new delivery two months later and the same thing happened today. We declined the delivery and called again. We can’t speak with anyone on the phone till Monday regarding this issue. We have now have wasted two vacation days from work only to have to do this a third time. Not to mention the hours we have spent on the phone only to receive a $60 dollar credit on 2k worth of furniture. I understand things are delayed due to COVID-19 and that’s not the issue here. The issue is that we payed for new furniture and it seems that someone is trying to fool us with damaged floor models. It’s safe to say we have learned our lesson and will not be shopping with Ashley HomeStore after this unfortunate experience.

beautiful furniture, friendly sales people, great deal on a sectional couch and TV stand, walked out extremely happy!

Diego was great at the Geneva, IL store. We walked in, he approached us, I knew exactly what I wanted and he provided a great price. We were in and out of there in 15 minutes!! Will definitely do business again!

We were able to purchase the couch we wanted over the phone! Diego made the process so smooth and easy!

We visited Ashley Furniture and purchased a bed from Jake Westhoff. What a wonderful experience. Jake was extremely knowledgeable and very polite . Ashley Furniture is very lucky to have such a wonderful salesperson. We will definitely be back!

Jake was great! He helped us pick out a new bed and mattress! He was very polite and knowledgeable. We are so excited!

Pretty easy purchase and James was very hrlpful.

From the very beginning the store representative was extremely helpful and knowledgeable. He did not pressure you at all and allow you to walk throughout the store and take your time viewing the furniture. Very helpful on options for financing and efficient with paperwork. I would definitely return to the store to purchase furniture again.

Gabriel and Malay were super professional associates.

Gabriel was very knowledgeable sales professional. Thank you for your help. We’ll definitely look for you again the next time around.

Gabriel was very helpful, good customer service, very nice furniture selections

We worked with Greta who was so accommodating and helpful. She didn’t rush or pressure us in any way. We left, feeling we had made a friend as well as a great purchase.

Malay and Greta were amazing to work with. Super helpful, knowledgeable, friendly, kind and relaxed. There was no pressure at all during my shopping experience. I would definitely buy from them again!

After looking at other stores and their prices, we found what we loved at a reasonable price at Ashley. Greta was our salesperson, so nice to deal with. My husband and I had two different opinions and she helped point us in the right direction.

Terrible, terrible, terrible. When I bought a bed frame from Ashley it was poorly assembled which led to multiple problems in the future. From that multiple parts were broken, luckily I had the warranty. Ashley HomeStore is so unorganized and have no idea what is happening in terms of when parts were to come in and when it can be reassembled. They would always tell me different things on the phone. Finally they said the parts are going to come in and it never showed up. They told me then technicians were going to come with parts and reassemble the bed and they never showed up. This is a joke of a company and I hope no one buys furniture from this place again. My bedframe is still broke and Ashley is terrible to work with. Wish I can give them negative stars

If I could rate no stars I would. The worst experience I have ever come across when it comes to buying any type of furniture. The employees were not much help. Starting with my application they entered in my address incorrectly. My name was entered in wrong. Nothing matched when I got my paperwork after it being processed. I was promised a delivery date of 2 weeks before Christmas. Didn’t get my furniture till about 2 months after Christmas. My furniture was broken 3 times when they attempted to deliver. I refused to take in broken furniture and get charged for it. When I tried contacting the store they would not answer my calls after noticing it was me calling. I called from a different phone number and they picked up right away. Not very professional on their end. Couldn’t give me answers till this day. Worst part is they never even tried to reach out and make the situation a bit easier or even offer some type of help. I was left to figure it out and argue with the delivery people and the staff at this store. When I asked to be set up for auto pay they said new customers couldn’t be enrolled. What kind of system do they have? Not a very useful one. Overall no one knew what they were doing. I would avoid this store. Sorry to bash this location but they need new staff. Only person that was of great help was Greta. Thank you!

Greta was our salesperson and she was helpful and not pushy at all. She knew her role well and was very pleasant to deal with.

We had a great low-pressure experience which is the most important thing to us. We were given the space to talk through what we want, budget, etc without any sales pressure. When it was time to purchase our sales associate was friendly and accommodating.

0 starts!!!! Do NOT buy from them unless you want horrible customer service! Bought a couch 5/31 with estimated delivery mid July. They said they would contact me in a couple weeks, never heard from them. Beginning of July I called them, they gave me a delivery date of 7/20 so I got rid of my couch so I could clean my carpets and get ready for the new couch. 7/19 rolls around and I never heard from them with a time frame so I called them. Not only was there no delivery scheduled but there was also a reselect on my couch yet I never got a call. They figured out the issue and then had to re ordered. Now an estimated time for a delivery schedule would be 8/23. Today is 8/24 and still no call so I called yet again. Now they are saying the end of September or beginning of October. I told them I want to cancel my order and they have lost a customer for life. The response was that’s fine I’ll cancel it. WOW, what horrible service!!!! No apology or sorry to hear that.

Looking for good furniture. Being at Ashley Home store found Great furniture at a reasonable price. Dan assisted me and Overall I am a Happy customer! Ashley Home Store has a lot of Beautiful furniture.

(Translated by Google) Very good quality (Original) Muy bien calidad

Great furniture at realistic prices. Friendly personable service from everyone, not just your sales person. Quick, no hassle and free delivery to boot. We will return here for all our furniture needs. Thank Ashley team ! Megan Mundt

Jake’s customer service was great! Definitely plan to go back and get more items soon.

A HUGE thanks to Malay for helping me find this awesome reclining loveseat! She was very patient, asked a lot of questions, and showed me multiple options until we found one that fit my needs and wants. Highly recommend this location.

Everyone was friendly and attentive but not pushy with us. We are really excited for our new sectional.

Enjoyed walking through their store today. But their selection of fabric covered recliners was limited for cash and carry. Will go there again when I need more furniture.

Love Ashley great selection for economic price.

Super helpful. Pointed me in the right direction and helped with all promotions.

Greta was very nice and helpful. She made at whole process a very pleasant one!

To long to receive a purchased item

I'll keep it simple. Went last week, asked what would be in stock in a reasonable amount of time, was given two options. Picked one. Ordered it 7/12 to be delivered 8/6. Got a call on 7/23, that it won't be delivered until end of September due to MANUFACTURER delay. I was told they ARE THE MANUFACTURER, so what was the delay? It wasn't in the notes...from themselves. Asked for refund, told I have to go to the store. Called store, no answer. I'll just be filing a chargeback because something that was promised to be delivered won't be. I shouldn't have to go to the store. I'm leaving a 1 star review because I can't reach the store and was told I would have my couch in August.

We have really bad experience with Ashley. We ordered sofa set last year whatever we ordered we missed lot of items what been told to us when we went to buy sofa set. Right now I got deliver after 3 month first time broken stuff we got. We returned back to them. Second time another sofa. Now they are not accepting all returns back . I called technician to come check my mattress now they are telling me to make another appointment after 30 days.

I have been waiting 5 MONTHS for bed rails. I have had my order rescheduled EIGHT times. The best part, they set up a delivery time and when they are supposed to be at my home, I get a TEXT message saying "your order is ready for delivery" NEXT WEEK. It's been confirmed NUMEROUS times, but nope. No furniture. The regional manager Mr. J. Ortiz does not respond to emails, the owners Chad and Jeff Spencer (father/son duo who reside in TN) are apparently untouchable and cannot be bothered (store would not allow me to get into touch with them), the sales team keeps giving me the same old line "let me see what we can do," and still nothing! Let me not forget this part... the Spencer's who own this Ashley Store work under the DuFresne Spencer Group, do a little digging and see what you find. I found A LOT of very unhappy people having the same issues. I have no idea how this store is allowed to have its doors open! They are crooks and they have no intention of making right what they do wrong. They just want your money. I have contacted NBC 5 News Investigates to help me get my money back and am currently in correspondence with them. Maybe now this store and its owners will get the exposure it deserves and hardworking people who TRUST that they are going to have a positive experience with them can be saved from the trouble and misfortune MANY of us have faced. I encourage others to reach out to NBC 5 news as well, it is a great way for us to be heard and HELPED! STAY AWAY FROM THIS STORE!!! I

We visited the Ashley HomeStore in Geneva and had a wonderful experience. Dan S. helped us, gave us space to talk about our decision and answered all our questions. It was a pleasant experience and we’ll definitely be back!

Greta was helpful in my purchase. Only disappointment is having to wait to get it. Have to wait at least 3-5 months because of “COVID”!

Trying to find a dining room table, for a house we haven't moved into yet, with a pregnant wife and a hangover couldn't have gone any better. Diego was super helpful with everything.

We have always liked Ashley furniture! They are very commited to their warranty, as we found with a recliner we had for 6 years; It developed a problem that couldn't be fixed, and the item was no longer available, so they gave us a complete refund! Unbelievable.

Bought a sofa sleeper and chair yesterday. Dan made it an easy experience, very helpful and no pressure. Would recommend Ashley Home Store for all your furniture needs.

PLEASE AVOID BUYING HERE Its been since February 2 that my husband placed two orders for our living room set and dinning set. They kept saying item was going to be delivered within 2 weeks. The 2 weeks came,3,4 and several weeks later on May we finally received a damage couch set. On delivery day they said 9-2 for delivery if I missed it they’ll try again in two more weeks duckin ppl I waited months and they can’t wait a few minutes. After receiving the set damage I had to wait more until July 6 I received the set finally. But dinning set still hasn’t arrived. All ready 5 months and we are dinning in the floor. Never ever again with this company. Plus having bad quality their service sucks. They couldn’t return our money but I’m looking for maybe NBC news or someone else to get our money back and they can take their couch and keep the table as well its bs waiting so long for this sets. They also made up bs saying they’ll be delivering the items on so date and never came they made me lost a day of work and honestly its very frustrating not been able to receive paid items already. Please avoid bs with this company I’m so tires of them.

I wish it were an option to leave no stars. If you're thinking about purchasing anything from this company, don't! I placed an order for a sectional back in March of this year; I was originally told that it would take about 2 months for the furniture to be ready (not a problem at first). After waiting almost 4 months I took it upon myself to finally take this issue up with the store manager after getting nowhere with customer service after numerous phone calls where I was told something different each time. Miraculously as soon as I did that my sectional was then ready to be picked up, funny how that works. I picked up my furniture on June 30th, brought it home, and as I was taking it out of the packaging noticed that every single piece had a defect. One piece came with a black stain on it, another had discoloration, there was another that had a hole in it, and the rest had strings hanging off of them from the seams as if it were coming apart. I did what anyone else would do and called the number to report it, I was told that nothing could be done unit it had been in my home until 72 hours which seemed odd to me so I asked why they wouldn't want to know this right away so they knew that there was no foul play from customers? I was told that that was their company policy and to call back after that time frame, so that same day I took pictures of everything (which thankfully I still have and they show the date as well of the phone record for that day). I called back after 72 hours and finally thought we were getting somewhere; Veronica (the customer service rep) worked efficiently and had me email her the pictures so that she could process the claim. She called me back a couple of hours later and said that the claim was denied for an exchange because the furniture had been in my home for over 72 hours...what? I explained to her why I waited so long and then asked her how I can process the return, she told me to go into the store. I went in yesterday and was told that they can't process a return in the store because the furniture was already in my home and they gave me another number to call. I got into my vehicle and made the call. After speaking with Jerzain (another customer service rep.) and explaining everything to him, he told me that he had escalated the issue and that management was going to look through their phone records for June 30th to ensure that I actually called that day (not an issue with me because I have proof that I did) and that they would call me within 24 hours. Well here we are today, never got the call so I called the number AGAIN and had to explain everything all over again because you can never get ahold of the same person and the representative actually chuckled and told me that I was not going to get a return because they couldn't do that and that I had to go into the store to do so. Now I am waiting to hear back from a manager as I requested to speak to someone higher up because at this point I am absolutely infuriated with this company and their lack of customer service and professionalism. I will never be doing business with this company ever again nor will I be recommending them to anyone that I know.

Only drawback is delivery timeframe - however love the products that we chose! And price points! Going back once I clear a room for my plus size chair!

I am changing my review to 1 star! Ashley Furniture sucks. DO NOT ORDER FROM HERE. I literally asked what couch I could get within 3 months they showed me the options promised it would not get delayed and here I am months later and every time I call it gets pushed backed another month. They lie to get your money and then don’t care about you anymore. I ended up canceling all furniture! You’ve been warned.

I don’t even know how to start this review, on February 28 we made a purchase of a couch and whole bedroom set, they said would take 16 weeks to deliver and assemble everything, and of course you pay a fee of $219 for this. The problem started when they make a schedule to deliver your furniture and you have to be free during the “windows delivery time” but guess what they cancel or they just don’t show up and you lost your time with this whole process. Our first delivery they delivered half of our couch and half of our bed they made me to disassemble the actual bed I was sleeping with my wife to “supposed get the new one” (what a joke). Our second delivery they said “ we are going to deliver and assemble everything, sorry for the inconvenience” and guess what !? They just deliver another half of our couch!! The 3 delivery (yes 3 times trying to get a piece of furniture, they delivered just the mattress without the bed frame and no nightstands. At the 4th deliver they delivered the nightstands and “no bed frames, they said they broke out bed frames and we need to wait more 4 weeks at least! Ok we waited 4 weeks and today July 8 they supposed to deliver the bed frame and finally assemble our bed, and guess what ? They didn’t show up, honestly if you love yourself and don’t want to wast money and time AVOID this store when your buy they make you feel your doing a really good deal but trust me you are going to suffer and make your wife really disappointed. I’m going to share some pictures of a half of our furniture so you guys can tell me if isn’t a joke this company.

So we purchased a sectional couch and a theater loveseat/reclining and the sectional was delivered 2 months later missing a center connecting cushion. Was noted and then never called us. 2 weeks we called them and they order the missing cushion. One Month later we received the fabric and what looked like an armrest cushion that has no use for us. So we called again waited another month nothing. Called again was told its ordered were good and to goto the store. We went to the store they said there's not honey can do and to call the customer service number. Which we did once again. They said the last order was still pending from over a month ago. I ask to get a display cushion and.let them deal with the replacement and was denied. We spent over $3000 and I can't even use my new couch. I'm very disappointed with my customer service and realize once again they only want your money in the end! ......so I was able to go through the number they posted on my review and actually get someone directly who I could explain exactly what I have gone through. They expedited my cushion and even sent a tech to put together. With all that being said it took another month to complete but now I'm very happy to have my couch together and in use! Ps the tech gentleman was amazing and very professional. I'm going to add a few stars now that we have everything!

Delivery is terrible waiting on bedroom set since end of may, delivered some pieces but no Headboard to assemble, have been promised at least three times last time july 8and they sent a voice Mail at the last minute stating item was out of stock. Communication is terrible ,know one can give the correct answer My next promise date is 07/19 And if not I will have they pickup the rest of the set for a refund. May need Channel 5 to help me get this resolved.I would never Suggest Ashley Home Store to anyone. Terrible, Terrible store.

our salesman was great to work with and would. recommend him to everyone!

Had a great experience and Dan and Jake were extremely helpful and made my experience more enjoyable. Will definitely be going back next time I need furniture! Thank you!

Great customer service from Diego. Easy and quick trip. He was super knowledgeable and not pushy.

Fast and good support. Very helpful information.

Greta was great! Told her what we were looking for she showed us options that fit our description and are happy with our purchase

Dan Smith was such a wonderful sales person to work with and able to understand my needs, offering some great selections to decide upon. Did some measurements and thinking about the options; went back the next day for an easy and pleasant purchase. Thanks Dan!

Changing my review to 1 star. If I could go lower, I would. Jake LIED to us promising our mattress and box spring by a certain date. 1 month later we are still waiting! I spoke with a manager today and he said it would be at least a month longer!!!! I will never purchase from them again! I am notifying the BBB about this!

I worked with Greta while purchasing a new couch and she was patient with how many times I needed to sit on all of them, asked questions about our home and lifestyle to help me narrow my options down, and was friendly and familiar without being at all pushy. Thanks Greta!

Dan Smith did all that was in his hands to provide exceptional customer service. Thanks!

Good service.

What a joke this store is. Bought furniture 6 months ago, first delivery included a desk and book shelf, they damage the desk when they put it together, since then they have sent 3 different deliveries with the exact same hardware thus not able to do the exchange. all other furniture they have failed to deliver as they had estimated. First delivery was scheduled for August, pushed to October, pushed to December pushed to February. Customer service is a Joke, they FAILED to do their job CUSTOMER SERVICE, UNABLE to provide resolutions, adhering to store policy as opposed to provide customer satisfaction. I can go on and on, WILL NEVER purchase anything from this STORE. Don't believe what you read in advertising for ASHLEY.

Super helpful and fast! First time there and love what I bought.

Ordered bedroom furniture in June from Greta. Told Sept due to Pandemic. I waited til Dec with no follow up call from them.Told today could get it in Feb Which is odd since online if i ordered today it says feb. Would never go back and canceling card.

I was there yesterday and had a quick, pain-free experience as always. The selection is really good, the furniture is very well made, and the prices are fair. I buy most of my furniture from Ashley.

I told myself that my order would arrive for two months and it arrived at 3 and incomplete and they gave me another two months for the rest to arrive

I worked with Diego and he was super patient and helpful through my entire visit. I can't wait to get my new sofa!

Never again. If there was a way I would give Zero stars. Sad thing our sales person was phenomenal (Greta). This is twice we have ordered 1000’s of dollars of furniture. Paid cash. No finance. Both times they lie and use the pandemic for delivery delays. Every day you call you get a different person. Every day you get a different story. One time told everything but one last piece in. Then the next two weeks nothing in. I would buy and sleep or sit on a dollar tree lawn chair before ever buying another thing from Ashley . They are horrible. And “couldn’t give a you know what attitude “ no customer service recovery , take it or leave it. Absolutely the worst of the worst. Spend your time and money elsewhere

This was our first time going to Ashley HomeStore and I love that you can find everything you would need for your first home or if your wanting to redecorate every room! Where most places you have to wait at almost a year to get your furniture (due to the epidemic we had last year) we will be able to enjoy ours the next month! Greta has very nice and professional, gaves us time to look around and explain what promotional sale they were having. She came back to check on us to see if we had questions and took the time to answer all our questions or concerns we may have. I will definitely be returning and asking for Greta!

Had plenty of time to browse without anyone pressuring you. Prices were great and a great variety of inventory

Dawson was an amazing and knowledgeable salesman. Very patient as I was not exactly sure what I wanted in a recliner. Will definitely go back to Ashley in Batavia and seek Dawson out for any future furniture needs.

We love Ashley. We have so many pieces from there. We visited this store on Memorial Day and purchased a couch. Jake was so great to work with. Checked on us often, personable, and not pushy. Great experience!!

Found a 3 piece Family Room set got a great deal with the Memorial Day sale was in and out in 1 hour!!!

Prices were very reasonable and the sales person was attentive but didn't follow us around the store. She also suggested items but didn't pressure us into purchasing them. Good experience.

Our sales rep Jake Westoff was fantastic. He really knew the inventory and helped guide us throughout the sales process. Jake made the whole experience fantastic. We bought a full bedroom set and a family room set. Highly recommend this location . Great selection of furniture.

I stopped in the store, fully prepared to be annoyed by a "furniture salesperson" and this delightful guy, Ryan, greeted us. He was super helpful, efficient, friendly and great to work with. I purchased some furniture and would definitely go back again.

Greta was great! There was a glitch in the system & would not accept payment, but Great kept after IT & got it done

Wanted to hold off on writing a review to give Ashley the benefit of the doubt. Just had a replacement table delivered for the 2nd time and the experience solidifies my initial inkling - absolutely terrible experience. Originally bought a table, bench and chairs. The first table on the scheduled delivery date did not pass inspection, so we had to set up a 2nd table for delivery. When the 2nd table was delivered it was damaged as well as the bench. We scheduled an exchange for both (which in and of itself was a mess dealing with Ashley's customer service team - told me the exchange was all set up and when I called back to verify they had no record of the request). When the 2nd exchange table finally got delivered today it was damaged as well. Now we have to request another exchange! Whats even better is the fact you have to wait 24 hours after attempted delivery set up the exchange, since the order is still "on the truck" (if the customer service team is even able to correctly set up the process, which tbh is a stretch). Very poor company to deal with delivering furniture of poor quality with terrible customer service. *Update - two weeks later Table was suppose to be re-delivered today, with another piece of furniture (which was also an exchange because of course, the original piece was damaged) . I called twice to confirm that it would be and assured that it was. Surprise, it wasn't. When the delivery driver called customer support when they arrived, they were told it had not arrived in the warehouse (although I was told on two separate occasions it had been delivered). When I called customer support, I was literally told, "It's in the warehouse, but I don't know why it wasn't on the truck, I just work in the call center in Tennessee." Literally the single worst experience with customer service I've experienced in my life. There is no accountability, and no consistency. You call one day and are told one thing, then that doesn't happen, call back and are told something totally different. I am literally at a loss for words, the experience with Ashley was so bad.

Was shopping for a love sit for my mom who is 80 years old store was closing in 30min fastest shopping have ever did. Sales lady was wonder picked out bought and being delever ex in one weeks time. So happy with every thing thank you

Gabriel from Ashley Furniture in Geneva, Illinois went above and beyond to assist me with many items at the store today! I was very pleased with his dedication and I was also very relaxed working with him and not feeling pressured in any way to purchase anything! Thank you Gabriel and Ashley Furniture!

A great selection of furniture and bedding. Our sales person, Greta, was super friendly and helpful. No high pressure sales, just expert advice and help. Bought a table and six chairs at a great price.

We are very happy with Ashley home Store. The furniture is good quality and prices are reasonable. The sales staff are helpful, but also give you time and space to browse. We'll go back next time we need furniture.

Update: The in-store experience was good, but it took 10 weeks to receive our furniture after being told it was in stock. It also arrived damaged so we are waiting on replacement pieces on top of the already long wait time. Great shopping experience with Diego. He was very knowledgeable about the products and a big help in picking out a bedroom set with mattress that worked for us and our budget.

Jake was GREAT! He was super helpful and not pushy at all to buy anything. I would definitely go back again!

We had an issue with a coffee table we bought there. They were so accommodating to help us replace our table. We got a different one we really liked. Wonderful place to shop.

HORRIBLE!!!!! JUST TAKE YOUR MONEY Bought the extended 5 yr warranty with my couches not even 2 yrs ago the sales person makes you believe that if you send in a claim there will be no problem getting the issues fixed....FAR FROM THE TRUTH!!!! I found issues and now they will NOT cover the issues even with the extended warranty. They didnt/won't even send anyone to look at the issues to see if they cover they just denied the claims!!! Do not buy the extended warranty because they just take your money and WON'T FIX NOTHING Will NEVER buy from Ashley's ever again!!!!

Jake was awesome. He was very patient and helped us find exactly what we were looking for with the best sales. I highly recommend this store!

Great selection and loved our salesperson. The quality of the furniture was really good. Really surprised at the quality for the prices. So glad I went to Ashley.

Beautifully set up store. The store is set up per design style. We worked with a salesman named Dan. He gave us space to look around the entire store checking on us periodically which was appreciated. Great overall experience.

5 star

Dawson was terrific help. Answered our questions as they arose but provided us space to look at our pace. Fair pricing on the furniture of interest. Give them a shot

Greta was amazing in helping us find a new couch. They have a nice large showroom and are offering discounts on everything at the moment

Our sales process was very easy. Greta was helpful and quick to reply to questions. Hoping delivery goes just as well.

We went in a few weeks ago, was helped by Jake (very friendly and knowledgeable) but really had to think a little more because big purchases stress me out. Went back in and had it narrowed down to the Baylow and one that was only online. This time Nancy was helping us and gave me her honest, informed opinion which sealed the deal. Now we are super confident and happy with our purchase! Thanks Ashley!!

Visited store to confirm measurements for a new bedroom set and review the quality of the furniture. Ended up purchasing a new primary bedroom set with new mattress and a kitchen table. Ryan and Jake did a fantastic job explaining all buying options and helped us make a well informed, quick decision. Very pleased with the level of service provided. Highly recommend this store to everyone.

Great shopping experience. No pressure! Gabriel and Diego were great to work with.

Selection is good. Couches seem to be good quality. Service was terrific in the store. Not a high pressure sales atmosphere.

Tyler and Diego took GREAT care of us! Not only did we find the PERFECT furniture and mattress, we felt super safe during our entire shopping trip!

Our sales team of Nancy and Dan are the best. They have gone above and beyond to help get us into the couch grouping we finally selected on several visits to the store. Very kind and understanding.

Nancy Konrad was so helpful in helping me and my husband find a bedroom set for our daughter she was helpful, kind and patient with us in choosing the right set for her. They had some beautiful choices and she picked the right one I would highly recommend the Ashley store in Geneva. Thanks Nancy we will be seeing you soon.

My husband and I went to the Ashley store in Geneva yesterday because he wanted to get our daughter a new bedroom set and they had so many nice choices for a girls room, Nancy Konrad was so helpful,nice and patient with us in choosing the right bedroom set for our daughter , we can’t wait until it gets delivered, I would highly recommend this Ashley store to anyone, everyone was so polite. Thank you Nancy for your help, time and patients, will be seeing you soon .

Great service. Our sales associate Nancy was super helpful and very thorough with explaining everything. Will definitely be back again!

I do not understand how this place is in business. Ordered a couch on February 5th. The couch was not in stock and was estimated to be in for delivery early April. I called to follow up at the end of March and was told that everything would be here on April 9th (the exact estimated delivery date). I called back a few days later because I was excited about getting these couches. The guy I spoke to told me my couches would be in the next day which was a Saturday. I called on Monday and was told that my couches would be here may 27th. So 3 different answers in one week. THEN I called the store directly. They proceeded to tell me that they wouldn’t have that couch until JUNE and that the couches all came in damaged. So now I think we are on 4 different answered within a week? Unbelievably unprofessional all around. No one can seem to help or provide any sort of solution. I cancelled my order and will never be shopping with this awful company again. I suggest you do the same.

Great customer service will refer to friends 👍

BUYER BEWARE! I placed an order for sectional sofa and power recliner in October of 2020 finally received it early March. With the recliner coming the 30th of March. Only to receive the sectional with the center piece the armless loveseat with a broken frame. Call the store to see if I would need to wait another 5 months for the piece. Was told they found 1 and I had it in less than 2. When the second piece was delivered that also had a broken frame. I was asked if I would allow them to repair it to showroom new condition if not satisfied, I could wait for the replacement. Since approving the attempt to repair I have not received 1 call from service to schedule a appointment. Every time I call I was told the would create a ticket and I would receive a call within 24 - 48 hours. Never happens. For Ashley to say the stand behind what they sell is a joke. When it comes to service they hide behind what they sell. A true test of a company is how they rise to problems. Ashley Failed The Test!!!

the lady that helped with the purchase of my mattress was great, but everyone else was horrible. It was obvious they didn't know what they were talking about, they messed up my delivery 3 times, I had to jump through hoops to get the rebates they were offering at the time to then be told I can't use them on my bill, after I was specifically told 3 times by 3 people that I could. When I tried to fix this issue, I have been hung up on by the store, told it's not their problem by the billing people and then completely ignored by customer support through emails. This is the worst customer service I've ever experienced and I would never recommend anyone buy anything from them.

Ordered desk on 9/4/20. Received in March of 2021. Unfortunately, I was asleep when it was delivered because the window for delivery was 2 to six and it came at 10:30pm. Severely damaged, my husband didn’t bother to check because he was barely awake. Delivery crew threw out all of their food boxes and drink containers in our driveway. Worst experience ever.desk was so smashed up; had to go into store three times and still no replacement.

Greta was amazing! She found me exactly what I wanted and more than I thought I would be able to get. Could not have been more helpful - I will come back to her for all my future furniture purchases!

We had an AMAZING experience at the Ashley Furniture HomeStore. The selection available is VAST and they have great deals and most importantly incredible financing offers which is great for lower income families who are in need of furniture but cannot pay thousands of dollars out of pocket. We received assistance from Jacob Westhoff almost immediately upon entering the store. He was not pushy and allowed us to roam at our leisure whilst ensuring us that he would be around to help us in any way and answer any questions we would have. He was also extremely knowledgeable about the products, and was able to help us understand what exactly we would be getting if we decided to purchase with Ashley Homestore. Needless to say, we made that purchase! We are super excited to receive our new furniture soon!!! Special thanks to Jake for his help in finding a new piece of our home. We would definitely highly recommend this store to anyone looking to purchase new furniture!

Ryan was a personable and knowledgeable salesperson. Huge store with a lot of beautiful furniture! A pleasant shopping experience!

As my Wife and I entered the showroom. We were greeted politely and courteously by Tyler Mitchey. Which turned out to be a young man that I am very glad waited on us. I must say that he is an asset to your company. Thanks again. And thank you Tyler. We were also shown posture-pedic matresses in the showroom by Jake. Great demonstration Jake gave. It won't be long, before we will be seeing Jake again. Zero gravity was the best. Thank you to Jake. Two Good Guys.

It was a great furniture shopping experience! Tyler was so helpful and so patient with us as we went back and forth across the store trying to figure out what we wanted for our family room. Every time I asked if we could see a certain type of furniture he would show us what we were looking for. It was a great experience and ended with us getting exactly what we were looking for! Thank you Tyler!!

Tyler was so helpful and so patient with us as we went back and forth across the store trying to figure out what we wanted for our family room. Every time I asked if we could see a certain type of furniture he would show us what we were looking for. It was a great experience and ended with us getting exactly what we were looking for! Thank you Tyler!!

Tyler was amazing, I called ahead of time to make sure they had what I needed and he was ready to help right away, once we got there he was right there when we entered and helped us right away. He was amazing and I’m definitely looking forward to my new furniture 💜❤️

This was the best furniture shopping experience I’ve ever had. Greta greeted me as soon as I came through the door and stayed with me throughout my entire experience. I already had a good idea of what I wanted, but Greta was there to answer any questions I may have and provide alternative solutions. I was in and out in less than an hour and that was WITH three little kiddos laying on mattresses.

We had an extremely pleasant experience at Ashley HomeStore. We went in to look at sectionals and the sales staff made themselves known, but weren't the slightest bit pushy and let us do our own shopping. I have never been in a furniture store where I wasn't hounded, until now. Diego was extremely helpful and polite. Highly recommended.

Jake was extremely helpful. He was able to answer all questions we had on our purchase.

Greta was great—informative and friendly!

Too many inexperienced sales people. 2nd time to your stores and have been sooo disappointed in your staff and lack of knowledge of product. So disappointed that each time I have walked out NOT buying thing!!!

Terrible experience. Purchased a dinette set for $1800. One of the chairs arrived broken and within 2-days a second one broke. I was told to email pictures and someone would contact me in 48-hours. After 5-days I called back and they asked for more pictures by the way I purchased the protection plan. After being on the phone for nearly an hour they told me they are mailing me the parts to fix it.

I ordered a kitchen table, chairs and a bedroom set on November 1st, 2020. I was told everything would arrive around New Years. New Years came and went and I was told by the Sales Rep., Ryan that it could take up to 12 weeks, which would be January 25th. January 25th came and went. Several weeks later, I was told my chairs, dresser and nightstand were in and they were delivered. About a half hour after delivery, my entire house smelled like diesel fuel. I put them in the garage to air out and a couple days later, they still smelled. I decided to call the store manager, because my Sales Rep only wants to text and not have a phone conversation. It took the Store Manager, Colby - two days to call me back. She said they would send me out two replacement chairs. When I asked for an update on when I would receive my table, bed frame, headboard and footboard, I was told the table would not be in until the end of March and the bed would not be in until June. Today, both chairs were set for delivery, last week when I called to confirm, I was told that my table was in and that would also be delivered today. The delivery person arrived with no table. He brought the chairs in and again, they smelled like diesel fuel and the one had blue stains on it. At this point, I called the delivery number and they arranged for the table to be delivered this Friday, but provided no reason why it wasn't delivered today. I then called the store about the second set of chairs smelling like diesel fuel. Colby was not in, but I was told Jen was the manager in for the day, she was not available but I was told she would call me back, almost 7PM tonight, no call back. I also called Ryan the Sales Rep., and again almost 7PM and no call from him. I also called Ashley Corporate they told me that my bed is actually scheduled to arrive in November and they could not do anything for me, I had to speak with the owner.... I called Chad Spencer, the owner, no call as of yet... As it sits today, it is 18 weeks since I ordered $6K in furniture and I have no kitchen table, no bed and I have had two sets of chairs delivered to me that both smell like diesel fuel and no call backs from anyone and I am being told from Ashley Corporate that my bed won't be here until November, a year after I ordered it.

Very professional assistance, helpful, no pressure. This is our 2nd purchase at this store in the past year, very pleased with service, price and product.

Great furniture and a great deal! Salesman was super knowledgeable and not pushy at all! Made buying a simple and easy experience.

Exceptional service to furnish the new home

As soon as we walked in we were greeted by Jacob with a warm welcome. He informed us on the most current promotions the store offered and he was VERY helpful throughout our entire visit. Thanks Jacob for making our first purchase from Ashley HomeStore GREAT!

My husband snd I went to Ashley homestore And we had an amazing experience Great furniture and great staff !

We are extremely disappointed and disgusted by the service we reviewed at the Geneva Ashely Store..Extremely rude customer service, unethical management and staff with no regards for their customers. We have had a terrible experience at Ashley furniture. We ordered our furniture beginning of November and we’re told it will be delivered in 8 weeks. After 8 weeks when we didn’t get a status update, we called them and they told us that the furniture is on back order and won’t be here till February. When we called in February, they pushed it back to March. When we finally went to the store, they told us that it’s not being manufactured anymore. No one had the courtesy to call us, the manager at the Geneva Ashley store is extremely rude and couldn’t cate less that we were left in a pickle. We got No apologies and they didn’t do anything to retain us as their customers. No willingness to help us pick any available pieces at all!!

Great place. Priced well. Delivered with no problems. I love my new furniture:) Greta is fantastic to work with. Very helpful, relatable and made everything simple also followed up before and after delivery to make sure all was well.

Quick and easy to get the items that I wanted. Delivery time is 8-12 weeks right now. Not exactly the time frame we wanted but oh well. Great customer experience with Gabriel.

The associate at ashley that helped us with our purchase was very accommodating without making us feel pressured. We got the bargain price that we saw online without any hassle. It was a good and enjoyable experience.

Bought a couch, loveseat, oversized chair, ottoman, 3 tables and a king mattress. The couches have now broke twice in one year. The first time they exchanged for another cheaply made couch. Buyer beware. They won’t do anything now that we are two weeks past the one year mark. Their furniture is cheaply made and will not last. They do not back their products. Horrible. Furniture should last way more than one year. This store and service was very unhelpful.

Bought a couch, love seat, oversized chair and ottoman, table, 2 side tables and a king mattress. The couch and love seat have both broke twice in one year. They will not back their product. Their furniture is cheaply made. Buyer beware!! Spent thousands of dollars at this store, and they will do nothing to help us. Horrible, just horrible.

Greta was very knowledgable with product. Made my shopping easy no pressure to buy. Great personality. Thank you

Shopping during the current covid pandemic is unique experience in itself. I stopped by the Geneva location and was promptly greeted by Greta. I was in the market for new living room furniture. I appreciated Greta's patience and listening skills. After exploring my options I decided on a sectional and recliner. She was up front with the supply chain delays due to covid and kept me informed on the status of my order. It took longer than expected, but was of no fault of store or Greta. I would reccomend stopping in and working with Greta.

I went in today to just go with my parents so they can buy there furniture & I ended up buying a new mattress & new bed set from Jake, he was wonderful sales men. He was the best. He helped me find the best mattress for me & bed set for me I am beyond happy. I can’t wait to sleep in style thanks to Jake. Go see Jake when you go to Ashley’s furniture store in Geneva, IL. It’s the best & great prices & can’t be great customer services. Thank you Jake for everything.

Staff are friendly and knowledgeable, great shopping experience.

Friendly and knowledgeable staff. Great selection of items cannot wait for my chair to be delivered.

Greta was the one that finalize everything for us. It was nice that she gave us space to look around and decide on what we wanted. She would answer any question that you would have and give you time.

Good service people are great and the great sale

My husband and I were shopping for a new couch during the President's day weekend sale. We were approached as we entered the store by a nice young man named Dawson. He was very helpful without being pushy. He let us browse the store and periodically checked on us and answered the few questions we had. We ended up purchasing a sectional and a dining room table and chairs from Dawson. There was never any pressure or expectation to buy buy and I’m so glad we did since Dawson works on commission. I would definitely buy more furniture from Ashley, but only if Dawson is there to seal the deal!