Ashley HomeStore Geneva, IL

Ashley HomeStore Geneva, IL


About the store

Here at the Ashley HomeStore in Geneva, we believe that your house is much more than just one of your greatest investments. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our professional sales consultants with top level customer service skills that makes us who we are. We are your go-to furniture and mattress store and our experienced sales team is committed to being your trusted home partner and they pride themselves on their selection and knowledge of leather products and Tempur-Pedic mattresses. You can find us on the corner of Randall Rd and Fabyan Pkwy across from Best Buy. We look forward to being the furniture store that helps you fill your home with memories.

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Recent Reviews
3.7 Star Star Star Star
(25 reviews)
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What a wonderful store! My husband and I went in to buy a sectional and had a great experience. Not only did we find the perfect sectional, we received exceptional customer service. Dan was super helpful and knowledgeable, but best of all, not pushy or greedy. They have a great selection and great sales. We will definitely be back!

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It was good need to shop soon

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Josh from the Algonquin store was helping out at Geneva Ashley Furniture just in time!! He was an amazing help and we purchased a sofa set from him that was just what we needed for our new home! Baby safe and perfect color and size. He was quick and knew his stuff! We highly recommend Josh!

Star

I am absolutely livid. My wife and I purchased a sofa from this store roughly 6 months ago. Around a month ago I sat on the middle cushion, and the support underneath broke. We purchased the extended warranty, so I wasn’t concerned. I called Ashley furniture and they sent out a technician to take a look at our couch. Apparently the technician determined the cause of our couch breaking was “customer misuse”. They couldn’t offer me an explanation as to HOW sitting on a couch is misuse. Now thanks to Ashley and their shotty furniture we have a pile of garbage in our living room that cost thousands of dollars. Oh, and to make the matter worse the technician removed the entire middle section of our couch, and didn’t even put it back! Don’t waste your money with this garbage company or their garbage products.

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This is the best store in the area to buy your furniture! The staff was extremely friendly and helpful! They not only matched the lowest price in line they added an additional 10% off.

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We walked around the store for 20 mins before anyone acknowledged us. But thats besides the point. We were looking to buy a new couch. Seeing as we moved from a small apartment to a house. The selection was drab and dark. The quality was on par with ikea.

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Tatiana Hart and Bridget Biggus were so knowledgeable and helpfull. Highly recommend both these gals . Thank you. We got our future today. We are very happy with it and the delivery guys were very good and very professional.

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Bought a couple items. Wanted to exchange NOT return one item because the color we needed ended up being different. Basically I'm stuck with it. Terrible customer service. I was willing to pay MORE to get the item I needed but that didn't matter to them. Needed another sofa, which I am getting elsewhere.

Star

Horrible service. I paid for the premium delivery because they told it would guarantee delivery on the day I needed it and the day before I called and told me my delivery fell off they radar. I’ll never buy again from this store.

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We would like to describe a pleasant experience we had at the Ashley Furniture Store in Geneva, Illinois. We are old people (80+) looking for furniture. We had looked at several other stores before shopping at Ashley. We met Deidre Petrik when we entered the store. We found a sofa/loveseat that we liked. Deidra took her time explaining the fabric and comfort of the pieces. We showed her pictures of the room where the set would go. She sketched a picture of the possible layout of the furniture. We were not sure if an additional chair would fit, but decided to order one anyway. She said if it didn’t work we could decline it at delivery. After the furniture arrived we called Deidre because we had questions. That night after work Deidre came over to check on the position of the furniture giving us help with the layout. With her professional eye for decorating the room turned into perfection. Since her visit we have ordered a second chair. When returning to her store she showed us a beautiful one of a kind end table that looks magnificent in the room. We have never had an experience this nice shopping for furniture. If you are in the market for furniture we highly recommend asking for Deidre. She is truly a decorator with lots of experience who is smart, patient, and honest. It was a pleasure doing business with Deidre. Judy Dokmo

Star

We purchased a queen mattress with adjustable height pad to go on our Ashley brand Porter Bed. The sales person measured everything and assured us it would work. We were treated horribly when the Ashley brand mattress and frame didn't work - by Jennifer the store manager. She refused to take the mattress back as a return unless we spent $150 to have a third party "pay by cash" driver pick it up and return it to the store from our home in North Aurora. Be careful with anything you buy there and make certain you spend a long time reading the fine print. Some of the **** reviews are written by our sales person below.

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Ashley HomeStore does not stand by their product. We bought the Jessa sectional (9/2018)at the Ashley in Geneva, IL, the cushions are losing their firmness and fabric is pilling. We bought a warranty plus they have a 1 year warranty for the couch. And they still are uncooperative. DO NOT BUY FROM ASHLEY HOMESTORE in GENEVA!!!!

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Linda Scott was an absolute pleasure to work with. She was so patient as I went back and forth struggling to decide on which mattress I wanted. She was also very knowledgeable about the available products as well. I would highly recommend working with her for anything you are looking o purchase from the Geneva location.

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Linda Scott was an absolute pleasure to work with. She was so patient as I went back and forth struggling to decide on which mattress I wanted. She was also very knowledgeable about the available products as well. I would highly recommend working with her for anything you are looking o purchase from the Geneva location.

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I went into the store and I had Lauren for my sales person. Lauren was the BEST sales person. She is very knowledgeable and very funny. I would recommend Lauren to everyone I know.

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Nice selection of furniture

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Our salesperson, Mari, was so personable and great to work with. Mari helped us understand the options and was very informative on the brands and helped us pick out the right mattress. Thank you Mari!

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I bought my first couch from this location and I am very thankful for Linda and all of her help! This is a very friendly store and they provide fast service when it comes to getting the products delivered to you! Thank you so much Linda for all your help! ~ The Sanchez Family

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We had a great experience going in to buy our very first couch! Lauren was a wonderful sales person to work with. She gave us our space to decide and was ready and happy to help when we asked. She was quite friendly and also made us laugh while sharing helpful information.

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Beautiful store with excellent customer service and sales associates

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