Ashley Store | Geneva, IL 60134

Very attentive and knowledgeable

We absolutely love the fact that we could look around and find what we had in mind for our home. No pressure!! Found something we liked on our budget!! Thanks Brianna!!!

(Translated by Google) Possibly (Original) Ggf

This company has the worse quality and customer service. We ordered living room furniture months ago that was damaged during delivery. We cannot get it repaired or replaced and cannot get a return call after multiple calls and hours on hold. Now we are stuck with damaged furniture and no resolution in sight. Months and months waiting for repairs or help. Notice they respond to the positive reviews, but add a negative review, and they quickly solicit positive reviews to bury the negative comments. A lot of "thanks for the positive review" but none on how they can help with the problems in the poor reviews. How about providing a phone number or email to a real person that can help besides sending you into a call center or a text bot. Buyers should take time to read the negative reviews. Most of them center on quality and poor customer service. Better yet, go look at the reviews on the corporate website. Nice stuff in the store, but good luck if you have a problem. You are SOL. Hey Ashley, will you reply and help or bury me too?

The delivery man was kind enough to return when we missed the original delivery time. Thank you!!!

Highly satisfied with the showroom variety and delivery service!