Ashley HomeStore Geneva, IL 60134

Ashley HomeStore Geneva, IL


Your Local Furniture, Mattress & Decor Store

Great style doesn't have to be expensive! Ashley HomeStore cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Geneva, Illinois at a price that other companies cannot compete with. Ashley HomeStore has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on the corner of Randall Rd and Fabyan Pkwy across from Best Buy. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

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Customer Reviews
4.2 Star Star Star Star Star
(706 reviews)
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beautiful furniture, friendly sales people, great deal on a sectional couch and TV stand, walked out extremely happy!

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Diego was great at the Geneva, IL store. We walked in, he approached us, I knew exactly what I wanted and he provided a great price. We were in and out of there in 15 minutes!! Will definitely do business again!

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We were able to purchase the couch we wanted over the phone! Diego made the process so smooth and easy!

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We visited Ashley Furniture and purchased a bed from Jake Westhoff. What a wonderful experience. Jake was extremely knowledgeable and very polite . Ashley Furniture is very lucky to have such a wonderful salesperson. We will definitely be back!

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Jake was great! He helped us pick out a new bed and mattress! He was very polite and knowledgeable. We are so excited!

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Pretty easy purchase and James was very hrlpful.

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From the very beginning the store representative was extremely helpful and knowledgeable. He did not pressure you at all and allow you to walk throughout the store and take your time viewing the furniture. Very helpful on options for financing and efficient with paperwork. I would definitely return to the store to purchase furniture again.

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Gabriel and Malay were super professional associates.

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Gabriel was very knowledgeable sales professional. Thank you for your help. We’ll definitely look for you again the next time around.

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Greta was knowledgeable and didn't harass us while we browsed,but was there to answer our questions. Took care of the payment and delivery info.we will certainly be back. Beautiful furnishings.

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Gabriel was very helpful, good customer service, very nice furniture selections

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We worked with Greta who was so accommodating and helpful. She didn’t rush or pressure us in any way. We left, feeling we had made a friend as well as a great purchase.

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Malay and Greta were amazing to work with. Super helpful, knowledgeable, friendly, kind and relaxed. There was no pressure at all during my shopping experience. I would definitely buy from them again!

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After looking at other stores and their prices, we found what we loved at a reasonable price at Ashley. Greta was our salesperson, so nice to deal with. My husband and I had two different opinions and she helped point us in the right direction.

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Greta was our salesperson and she was helpful and not pushy at all. She knew her role well and was very pleasant to deal with.

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We had a great low-pressure experience which is the most important thing to us. We were given the space to talk through what we want, budget, etc without any sales pressure. When it was time to purchase our sales associate was friendly and accommodating.

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Star

I told myself that my order would arrive for two months and it arrived at 3 and incomplete and they gave me another two months for the rest to arrive

Star

Terrible, terrible, terrible. When I bought a bed frame from Ashley it was poorly assembled which led to multiple problems in the future. From that multiple parts were broken, luckily I had the warranty. Ashley HomeStore is so unorganized and have no idea what is happening in terms of when parts were to come in and when it can be reassembled. They would always tell me different things on the phone. Finally they said the parts are going to come in and it never showed up. They told me then technicians were going to come with parts and reassemble the bed and they never showed up. This is a joke of a company and I hope no one buys furniture from this place again. My bedframe is still broke and Ashley is terrible to work with. Wish I can give them negative stars

Star

If I could rate no stars I would. The worst experience I have ever come across when it comes to buying any type of furniture. The employees were not much help. Starting with my application they entered in my address incorrectly. My name was entered in wrong. Nothing matched when I got my paperwork after it being processed. I was promised a delivery date of 2 weeks before Christmas. Didn’t get my furniture till about 2 months after Christmas. My furniture was broken 3 times when they attempted to deliver. I refused to take in broken furniture and get charged for it. When I tried contacting the store they would not answer my calls after noticing it was me calling. I called from a different phone number and they picked up right away. Not very professional on their end. Couldn’t give me answers till this day. Worst part is they never even tried to reach out and make the situation a bit easier or even offer some type of help. I was left to figure it out and argue with the delivery people and the staff at this store. When I asked to be set up for auto pay they said new customers couldn’t be enrolled. What kind of system do they have? Not a very useful one. Overall no one knew what they were doing. I would avoid this store. Sorry to bash this location but they need new staff. Only person that was of great help was Greta. Thank you!

Star

0 starts!!!! Do NOT buy from them unless you want horrible customer service! Bought a couch 5/31 with estimated delivery mid July. They said they would contact me in a couple weeks, never heard from them. Beginning of July I called them, they gave me a delivery date of 7/20 so I got rid of my couch so I could clean my carpets and get ready for the new couch. 7/19 rolls around and I never heard from them with a time frame so I called them. Not only was there no delivery scheduled but there was also a reselect on my couch yet I never got a call. They figured out the issue and then had to re ordered. Now an estimated time for a delivery schedule would be 8/23. Today is 8/24 and still no call so I called yet again. Now they are saying the end of September or beginning of October. I told them I want to cancel my order and they have lost a customer for life. The response was that’s fine I’ll cancel it. WOW, what horrible service!!!! No apology or sorry to hear that.

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